2017 Public Service Employee Survey Results by Theme for Western Economic Diversification Canada by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 53 38 4 4 1 0 0 92 5 79
2017 Non-supervisor 36 46 7 6 4 1 0 83 10 195
2014 Supervisor 46 42 4 6 1 0 0 89 7 71
2014 Non-supervisor 32 46 7 8 8 0 0 77 16 185
2011 Supervisor 41 48 4 3 4 0 0 89 7 116
2011 Non-supervisor 32 43 12 9 5 0 0 74 14 245
2008 Supervisor 50 36 7 6 1 0 0 86 7 103
2008 Non-supervisor 33 38 12 12 5 0 0 71 17 267

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 50 34 10 4 3 0 0 84 6 79
2017 Non-supervisor 41 40 8 7 3 1 0 81 10 195

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 67 29 2 1 1 0 0 95 2 78
2017 Non-supervisor 54 35 7 4 1 0 0 88 4 195
2014 Supervisor 74 20 3 3 0 0 0 94 3 71
2014 Non-supervisor 55 31 7 4 3 0 0 86 7 184
2011 Supervisor 66 28 5 1 0 0 0 94 1 114
2011 Non-supervisor 60 29 7 2 2 0 0 89 4 246

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 33 6 4 1 0 0 89 5 78
2017 Non-supervisor 48 38 7 5 3 0 0 85 8 194
2014 Supervisor 59 30 3 9 0 0 0 89 9 71
2014 Non-supervisor 43 36 9 7 5 0 0 79 12 185
2011 Supervisor 46 44 5 3 1 0 0 90 4 116
2011 Non-supervisor 42 43 8 4 3 0 0 84 7 245
2008 Supervisor 53 36 7 4 1 0 0 88 5 104
2008 Non-supervisor 36 43 10 9 2 1 0 79 11 267

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 63 26 6 3 2 0 0 89 5 79
2017 Non-supervisor 57 29 6 4 2 2 0 88 6 194
2014 Supervisor 53 26 13 9 0 0 0 79 9 71
2014 Non-supervisor 39 35 12 6 6 0 0 75 12 185
2011 Supervisor 46 28 9 12 4 0 1 75 16 116
2011 Non-supervisor 40 31 14 7 7 1 0 72 14 245

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 60 27 7 3 2 0 0 87 5 79
2017 Non-supervisor 53 35 5 4 2 1 0 89 6 194
2014 Supervisor 55 28 11 6 0 0 0 83 6 71
2014 Non-supervisor 41 33 12 7 6 0 0 75 13 185
2011 Supervisor 44 34 8 10 4 0 0 78 14 116
2011 Non-supervisor 39 35 11 9 6 0 0 74 15 245
2008 Supervisor 53 32 9 2 4 1 0 85 6 104
2008 Non-supervisor 34 36 11 13 6 0 0 70 19 269

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 18 19 5 4 0 0 73 9 79
2017 Non-supervisor 41 32 12 8 4 3 0 75 13 194
2014 Supervisor 38 26 10 13 8 4 1 67 23 71
2014 Non-supervisor 34 23 15 14 10 4 1 59 25 185
2011 Supervisor 37 24 9 20 6 2 2 63 28 116
2011 Non-supervisor 31 29 17 11 8 4 1 63 20 245
2008 Supervisor 40 30 13 12 5 1 0 71 17 104
2008 Non-supervisor 28 26 13 16 11 6 1 58 29 269
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 27 6 5 1 0 2 87 7 79
2017 Non-supervisor 59 29 5 6 1 1 0 89 6 195
2014 Supervisor 60 24 8 3 3 0 1 86 6 71
2014 Non-supervisor 55 29 5 4 3 3 1 87 8 185
2011 Supervisor 50 31 8 5 3 3 0 83 8 116
2011 Non-supervisor 52 27 10 6 4 2 0 80 10 246
2008 Supervisor 53 25 8 10 3 0 2 79 13 104
2008 Non-supervisor 46 28 10 8 6 2 0 75 14 268

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 28 9 1 4 0 2 86 5 79
2017 Non-supervisor 55 31 4 8 2 2 0 87 9 195
2014 Supervisor 52 37 4 3 4 0 0 89 7 71
2014 Non-supervisor 60 28 3 5 4 0 0 88 9 185
2011 Supervisor 48 34 7 7 4 0 0 83 10 116
2011 Non-supervisor 44 36 4 10 5 1 0 81 16 246
2008 Supervisor 45 31 8 11 5 0 1 77 16 104
2008 Non-supervisor 45 28 9 11 6 1 0 74 17 269

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 53 31 5 5 4 0 2 86 9 78
2017 Non-supervisor 66 19 8 5 2 0 0 85 7 195
2014 Supervisor 58 32 3 6 1 0 0 90 7 70
2014 Non-supervisor 61 21 8 6 4 0 0 82 10 185

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 44 40 7 6 2 0 0 84 9 79
2017 Non-supervisor 38 39 9 8 1 4 0 81 10 194
2014 Supervisor 42 42 7 6 3 0 0 84 8 71
2014 Non-supervisor 32 35 10 13 4 5 0 70 19 185
2011 Supervisor 43 27 13 10 5 2 0 71 15 116
2011 Non-supervisor 33 35 10 10 7 3 1 72 18 244

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 35 6 8 2 0 0 84 10 79
2017 Non-supervisor 43 37 10 7 3 0 0 80 10 194
2014 Supervisor 35 42 10 10 3 0 0 77 13 71
2014 Non-supervisor 31 34 15 13 6 1 0 66 19 185
2011 Supervisor 37 30 9 17 7 0 0 67 24 116
2011 Non-supervisor 28 36 15 10 9 1 0 65 20 245
2008 Supervisor 42 35 7 10 7 0 0 77 16 104
2008 Non-supervisor 27 32 13 14 12 3 0 61 26 269

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 38 12 14 7 0 0 67 20 77
2017 Non-supervisor 28 34 12 13 6 7 0 66 21 194
2014 Supervisor 27 41 14 14 3 1 0 68 17 71
2014 Non-supervisor 23 35 14 16 7 4 0 61 24 185
2011 Supervisor 16 38 15 22 7 2 0 55 29 116
2011 Non-supervisor 20 35 17 14 10 3 1 57 25 246
2008 Supervisor 24 44 10 15 6 1 0 69 21 104
2008 Non-supervisor 18 36 13 18 9 6 0 57 29 269

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 28 7 6 4 0 0 83 10 79
2017 Non-supervisor 36 33 10 13 4 4 0 72 18 194
2014 Supervisor 41 37 10 9 3 1 0 78 12 71
2014 Non-supervisor 28 34 16 8 9 4 1 65 18 184
2011 Supervisor 42 34 8 8 7 2 0 78 15 116
2011 Non-supervisor 28 31 16 11 9 4 0 62 21 245
2008 Supervisor 49 32 3 9 7 1 0 82 16 104
2008 Non-supervisor 25 32 13 12 12 7 0 60 26 269

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 38 14 12 4 0 0 71 15 79
2017 Non-supervisor 25 39 13 12 8 3 0 66 20 193
2014 Supervisor 32 45 10 13 0 0 0 77 13 71
2014 Non-supervisor 22 40 16 11 9 2 0 63 21 185
2011 Supervisor 20 41 16 14 7 1 0 62 22 116
2011 Non-supervisor 22 38 12 15 11 1 0 61 27 246
2008 Supervisor 30 43 8 13 7 0 0 73 19 104
2008 Non-supervisor 17 41 13 17 10 2 0 59 27 269
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 37 13 6 1 0 0 80 8 79
2017 Non-supervisor 38 38 11 11 2 0 0 76 13 195
2014 Supervisor 42 35 11 7 4 0 0 77 11 71
2014 Non-supervisor 38 33 14 10 5 0 0 71 15 185
2011 Supervisor 31 37 12 15 5 0 0 68 20 116
2011 Non-supervisor 31 41 9 13 5 0 0 73 18 246

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 46 2 10 0 0 0 88 10 79
2017 Non-supervisor 37 41 12 8 2 0 0 78 10 195

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 36 12 10 2 2 2 75 13 79
2017 Non-supervisor 19 21 15 12 6 24 3 55 24 193
2014 Supervisor 32 38 9 13 3 3 3 74 16 71
2014 Non-supervisor 18 25 16 10 6 19 5 57 21 185

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 28 7 9 2 0 2 81 12 79
2017 Non-supervisor 51 35 4 8 1 1 0 87 9 195
2014 Supervisor 53 36 6 3 3 0 0 89 6 71
2014 Non-supervisor 54 32 8 3 3 0 1 86 6 185
2011 Supervisor 45 31 11 7 5 0 0 77 12 116
2011 Non-supervisor 47 34 9 5 4 0 0 81 10 244
2008 Supervisor 40 33 10 10 7 0 1 74 17 104
2008 Non-supervisor 38 32 13 8 8 0 0 71 16 269

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 23 12 6 2 1 6 78 9 79
2014 Supervisor 48 27 4 7 3 1 10 84 11 71

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 60 27 7 5 0 0 0 88 5 79
2017 Non-supervisor 48 34 8 5 2 3 1 85 6 193
2014 Supervisor 66 25 3 4 0 0 1 93 4 71
2014 Non-supervisor 45 35 8 6 3 1 2 82 10 185
2011 Supervisor 62 25 6 4 4 0 0 87 7 115
2011 Non-supervisor 45 32 9 8 3 2 2 80 11 246
2008 Supervisor 54 34 6 5 1 1 0 88 6 104
2008 Non-supervisor 42 33 7 10 5 1 0 77 15 269

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 68 24 5 2 0 1 0 93 2 78
2017 Non-supervisor 38 28 10 7 4 13 0 76 12 194
2014 Supervisor 68 21 6 4 1 0 0 89 6 71
2014 Non-supervisor 36 31 11 5 6 8 3 75 12 185
2011 Supervisor 59 21 9 5 5 0 0 81 10 116
2011 Non-supervisor 42 23 14 5 7 6 2 71 14 246
2008 Supervisor 59 25 9 5 3 0 0 84 8 104
2008 Non-supervisor 31 29 10 9 9 10 1 68 20 268

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 33 7 10 1 0 0 82 12 79
2017 Non-supervisor 39 37 10 10 4 0 0 76 14 195
2014 Supervisor 39 45 7 4 4 0 0 84 9 71
2014 Non-supervisor 27 44 10 13 5 0 0 71 18 184
2011 Supervisor 40 43 6 8 2 0 2 84 10 116
2011 Non-supervisor 31 47 9 8 3 0 1 79 12 246
2008 Supervisor 42 40 8 5 2 1 2 85 7 104
2008 Non-supervisor 31 44 13 6 4 1 1 76 11 269

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 63 32 2 1 1 0 0 95 2 79
2017 Non-supervisor 41 42 8 6 3 1 0 83 9 195
2014 Supervisor 55 38 4 3 0 0 0 93 3 71
2014 Non-supervisor 37 40 12 6 5 0 0 77 11 185
2011 Supervisor 56 35 6 2 2 0 0 91 3 115
2011 Non-supervisor 42 37 11 4 5 0 0 80 9 246
2008 Supervisor 56 36 5 3 1 0 0 91 4 104
2008 Non-supervisor 31 42 12 10 4 0 0 74 14 269

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 66 34 0 0 0 0 0 100 0 79
2017 Non-supervisor 48 37 6 7 2 0 0 85 9 195
2014 Supervisor 55 34 7 4 0 0 0 89 4 71
2014 Non-supervisor 43 38 7 5 6 0 0 82 11 185
2011 Supervisor 60 35 4 1 1 0 0 95 2 116
2011 Non-supervisor 46 37 8 6 3 0 0 83 9 246
2008 Supervisor 61 34 1 4 1 0 0 94 5 104
2008 Non-supervisor 40 38 10 9 4 0 0 78 12 269

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 34 5 8 4 0 0 83 12 79
2017 Non-supervisor 35 36 11 11 3 3 1 73 15 194
2014 Supervisor 38 36 7 11 7 0 0 74 19 71
2014 Non-supervisor 26 36 20 11 5 2 0 63 17 185
2011 Supervisor 43 27 13 8 9 1 0 71 16 115
2011 Non-supervisor 32 36 11 14 6 1 1 70 19 246
2008 Supervisor 45 29 8 11 6 1 1 75 17 104
2008 Non-supervisor 26 37 11 11 13 2 0 64 25 269

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 26 10 18 10 0 6 59 30 78
2017 Non-supervisor 15 34 9 18 16 6 2 53 37 194
2014 Supervisor 28 17 10 24 18 1 1 46 44 71
2014 Non-supervisor 16 25 13 20 20 3 3 43 43 185
2011 Supervisor 18 17 14 21 26 1 4 36 49 116
2011 Non-supervisor 13 26 15 19 24 0 3 40 44 246
2008 Supervisor 14 28 11 19 25 1 2 44 46 104
2008 Non-supervisor 12 26 13 16 30 2 1 39 48 269

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 28 10 4 1 0 0 84 5 78
2017 Non-supervisor 33 44 11 10 2 0 1 77 12 195
2014 Supervisor 46 38 7 6 3 0 0 85 8 71
2014 Non-supervisor 23 45 12 14 6 0 0 68 20 185
2011 Supervisor 42 41 6 6 3 0 1 84 10 116
2011 Non-supervisor 36 38 10 8 8 0 0 74 16 246

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 31 5 4 1 0 0 90 5 78
2017 Non-supervisor 43 35 11 9 1 1 0 79 10 195
2014 Supervisor 46 35 6 10 3 0 0 82 13 71
2014 Non-supervisor 35 39 11 8 7 0 0 74 15 185

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 32 8 3 1 0 0 89 4 78
2017 Non-supervisor 42 40 10 7 0 0 0 83 7 194
2014 Supervisor 52 28 11 7 1 0 0 80 9 71
2014 Non-supervisor 40 33 11 9 7 0 0 73 16 185
2011 Supervisor 50 33 8 4 3 2 0 85 7 115
2011 Non-supervisor 44 36 8 8 3 0 0 80 12 245

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 41 7 4 1 0 0 88 5 79
2017 Non-supervisor 30 43 13 7 4 3 0 76 11 194

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 26 10 7 2 0 0 80 10 78
2017 Non-supervisor 53 29 9 6 1 1 0 84 7 194
2014 Supervisor 38 40 6 13 3 0 1 78 16 71
2014 Non-supervisor 46 35 9 6 4 0 0 81 10 184
2011 Supervisor 41 41 5 8 3 0 1 83 12 116
2011 Non-supervisor 54 30 7 6 3 0 0 84 9 244

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 23 6 11 12 0 23 62 29 79
2017 Non-supervisor 37 24 11 14 7 4 3 66 22 195
2014 Supervisor 22 16 12 18 16 0 17 46 40 71
2014 Non-supervisor 33 26 10 13 12 0 5 62 27 185
2011 Supervisor 25 17 11 7 21 1 18 51 34 115
2011 Non-supervisor 27 30 9 14 11 2 6 62 28 245
2008 Supervisor 20 21 12 12 19 2 14 49 37 104
2008 Non-supervisor 26 23 10 16 18 2 5 53 36 268

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 34 22 12 10 0 0 56 22 78
2017 Non-supervisor 42 46 11 1 0 0 0 88 1 195
2014 Supervisor 18 32 22 21 4 0 1 51 26 71
2014 Non-supervisor 42 40 15 2 1 0 0 83 2 185
2011 Supervisor 22 31 26 13 9 0 1 52 21 116
2011 Non-supervisor 39 43 12 4 2 0 0 82 6 246
2008 Supervisor 19 20 33 16 12 0 0 39 28 104
2008 Non-supervisor 35 38 20 4 3 0 0 73 7 268

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 26 6 8 1 0 3 84 9 79
2017 Non-supervisor 58 25 4 6 3 3 2 86 10 194
2014 Supervisor 46 21 9 7 7 3 7 74 16 70
2014 Non-supervisor 55 22 6 5 6 2 4 82 12 185
2011 Supervisor 42 26 10 4 3 2 14 80 9 115
2011 Non-supervisor 51 28 6 6 5 2 2 82 12 246

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Supervisor 24 49 27 79
2017 Non-supervisor 28 35 36 195
2014 Supervisor 31 38 31 71
2014 Non-supervisor 31 35 34 185
2011 Supervisor 42 28 31 116
2011 Non-supervisor 33 32 35 246

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Supervisor 31 10 37 16 0 5 19
2017 Non-supervisor 12 8 35 14 27 4 55
2014 Supervisor 22 14 27 23 9999 14 22
2014 Non-supervisor 15 14 38 14 9999 19 58
2011 Supervisor 33 12 33 17 9999 4 48
2011 Non-supervisor 14 11 40 21 9999 15 81
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 63 28 5 2 1 0 0 92 4 79
2017 Non-supervisor 46 39 8 6 1 0 0 85 7 195
2014 Supervisor 66 30 4 0 0 0 0 96 0 71
2014 Non-supervisor 45 41 7 4 3 0 0 86 6 185
2011 Supervisor 46 39 12 1 1 1 0 86 2 116
2011 Non-supervisor 41 42 7 7 3 1 0 83 10 245
2008 Supervisor 63 26 3 5 3 0 0 89 8 104
2008 Non-supervisor 38 41 10 7 3 0 0 79 10 268

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 40 43 10 8 0 0 0 82 8 79
2017 Non-supervisor 41 43 9 7 0 0 0 84 8 192
2014 Supervisor 51 35 9 4 1 0 0 86 6 71
2014 Non-supervisor 42 38 9 5 5 0 0 81 10 185
2011 Supervisor 30 48 10 7 6 0 0 78 13 116
2011 Non-supervisor 33 40 14 7 5 0 0 73 13 244

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 6 22 48 14 10 0 0 24 28 78
2017 Non-supervisor 13 20 36 19 9 2 2 29 34 195
2014 Supervisor 9 24 41 15 10 0 1 26 33 71
2014 Non-supervisor 13 21 41 16 7 1 2 24 34 184
2011 Supervisor 17 20 44 12 7 0 1 19 37 115
2011 Non-supervisor 12 23 36 16 10 0 2 27 36 245
2008 Supervisor 6 22 48 16 6 1 1 23 28 104
2008 Non-supervisor 12 24 32 22 7 1 2 30 37 268

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 4 11 39 23 21 0 1 45 15 79
2017 Non-supervisor 5 10 24 30 26 3 3 59 16 195
2014 Supervisor 6 9 33 39 13 0 1 52 15 70
2014 Non-supervisor 8 14 28 27 17 3 3 46 24 183
2011 Supervisor 7 14 32 28 18 0 2 47 21 116
2011 Non-supervisor 7 15 26 27 20 2 3 49 23 245
2008 Supervisor 4 13 30 37 14 0 3 52 17 104
2008 Non-supervisor 7 15 25 32 14 2 4 49 24 269

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 9 25 20 31 14 0 0 46 34 79
2017 Non-supervisor 19 26 30 12 11 2 1 23 46 194
2014 Supervisor 18 16 35 21 8 0 1 30 34 71
2014 Non-supervisor 23 22 28 15 7 2 4 23 48 184
2011 Supervisor 17 33 24 20 3 0 3 23 52 115
2011 Non-supervisor 21 19 32 12 12 1 2 24 42 245
2008 Supervisor 14 28 33 20 3 0 2 24 43 104
2008 Non-supervisor 26 21 24 16 8 1 4 25 49 269

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 8 20 46 18 8 0 0 26 27 79
2017 Non-supervisor 9 16 36 24 14 1 0 38 25 195
2014 Supervisor 12 20 47 13 8 0 0 21 32 70
2014 Non-supervisor 7 20 39 20 11 1 2 32 28 184
2011 Supervisor 11 15 48 20 4 0 2 24 27 116
2011 Non-supervisor 9 13 33 28 15 0 2 43 22 244
2008 Supervisor 7 19 43 24 7 0 0 31 26 104
2008 Non-supervisor 6 15 36 26 12 1 2 40 22 267

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 30 37 13 6 1 1 20 42 78
2017 Non-supervisor 12 22 29 20 14 2 3 35 35 195
2014 Supervisor 23 33 28 10 7 0 0 17 55 71
2014 Non-supervisor 21 28 30 12 5 2 2 18 51 185
2011 Supervisor 24 20 40 11 5 0 1 16 44 116
2011 Non-supervisor 10 21 26 21 19 0 2 41 32 244
2008 Supervisor 12 24 38 20 6 0 0 26 36 104
2008 Non-supervisor 8 16 28 26 15 5 3 43 26 266

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 0 9 26 46 17 0 1 64 9 79
2017 Non-supervisor 4 10 19 36 22 4 4 64 15 194
2014 Supervisor 3 7 27 44 15 0 4 62 10 71
2014 Non-supervisor 5 15 28 26 15 3 7 46 22 184
2011 Supervisor 7 14 32 28 14 1 4 45 21 116
2011 Non-supervisor 6 14 23 31 23 0 4 55 21 243
2008 Supervisor 9 17 39 26 7 0 2 33 26 104
2008 Non-supervisor 7 15 29 24 13 6 5 42 25 269

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 5 23 39 20 13 0 0 33 28 79
2017 Non-supervisor 15 22 35 14 10 3 2 25 38 195
2014 Supervisor 10 27 44 11 7 0 1 19 37 71
2014 Non-supervisor 18 22 32 15 8 1 3 24 42 185

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 70 18 5 4 2 0 0 88 7 79
2017 Non-supervisor 51 31 6 8 3 1 0 83 10 194
2014 Supervisor 69 18 4 6 3 0 0 87 8 71
2014 Non-supervisor 56 19 6 10 7 2 1 77 17 185

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 74 23 0 2 0 0 0 98 2 79
2017 Non-supervisor 60 29 4 5 2 0 0 89 7 193
2014 Supervisor 66 28 4 0 1 0 0 94 1 71
2014 Non-supervisor 57 32 4 3 3 0 1 90 6 185

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 68 24 4 4 0 0 0 92 4 78
2017 Non-supervisor 47 37 9 0 2 4 0 87 3 194
2014 Supervisor 55 31 10 3 0 1 0 87 3 71
2014 Non-supervisor 50 32 10 2 2 5 0 86 3 185

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 32 9 5 0 0 0 86 5 79
2017 Non-supervisor 46 43 6 4 0 1 1 89 4 194
2014 Supervisor 52 38 6 3 1 0 0 90 4 71
2014 Non-supervisor 44 38 9 5 2 2 0 84 7 185
2011 Supervisor 47 34 13 2 3 1 0 81 5 115
2011 Non-supervisor 38 36 13 8 5 1 0 74 12 245

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 66 32 1 1 0 0 0 97 1 79
2017 Non-supervisor 64 32 3 1 0 0 0 95 1 194
2014 Supervisor 70 23 6 1 0 0 0 93 1 70
2014 Non-supervisor 55 31 9 4 2 0 0 86 5 185
2011 Supervisor 53 29 11 3 3 0 0 83 6 116
2011 Non-supervisor 49 35 8 3 5 0 0 84 8 245
2008 Supervisor 58 28 3 10 2 0 0 86 12 104
2008 Non-supervisor 43 39 7 7 4 0 0 83 11 269

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 31 4 7 4 0 0 86 11 77
2017 Non-supervisor 41 25 10 6 4 7 6 76 12 194
2014 Supervisor 55 31 4 4 3 0 3 88 7 71
2014 Non-supervisor 35 32 12 9 4 7 2 73 13 185

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 77 18 4 1 0 0 0 95 1 79
2017 Non-supervisor 53 39 4 1 1 3 0 95 1 194
2014 Supervisor 73 23 4 0 0 0 0 96 0 71
2014 Non-supervisor 52 34 7 3 2 2 0 88 5 185
2011 Supervisor 56 34 5 2 2 1 0 91 4 116
2011 Non-supervisor 45 42 6 3 1 2 0 89 4 244

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 68 28 2 0 0 1 0 98 0 79
2017 Non-supervisor 40 40 8 6 2 5 1 84 8 194
2014 Supervisor 70 20 6 3 1 0 0 90 4 70
2014 Non-supervisor 54 30 6 4 2 3 1 87 7 184
2011 Supervisor 64 21 8 3 4 0 0 85 8 116
2011 Non-supervisor 47 32 10 7 3 1 1 80 11 244
2008 Supervisor 58 27 6 3 6 1 0 85 9 104
2008 Non-supervisor 27 33 10 13 12 4 1 63 26 268

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 62 25 5 4 2 3 0 89 7 79
2017 Non-supervisor 38 38 9 7 1 6 1 82 9 194
2014 Supervisor 72 23 6 0 0 0 0 94 0 71
2014 Non-supervisor 55 32 7 2 2 2 0 89 4 185
2011 Supervisor 61 31 3 3 1 1 0 93 3 116
2011 Non-supervisor 55 31 8 3 1 1 0 88 4 244

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 23 11 14 8 6 3 64 24 78
2017 Non-supervisor 22 26 18 9 12 12 1 55 25 193
2014 Supervisor 33 24 8 13 14 6 3 61 29 71
2014 Non-supervisor 22 24 18 14 11 10 2 51 28 185
2011 Supervisor 24 24 13 12 15 8 4 54 31 116
2011 Non-supervisor 21 18 21 12 13 12 3 46 30 243

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 63 35 0 1 0 0 0 99 1 79
2017 Non-supervisor 58 35 2 4 0 0 0 94 4 195
2014 Supervisor 49 48 1 0 1 0 0 97 1 71
2014 Non-supervisor 47 38 2 9 4 0 0 85 13 184
2011 Supervisor 56 39 1 3 1 0 0 95 4 116
2011 Non-supervisor 52 38 3 6 2 0 0 89 7 246
2008 Supervisor 60 29 2 8 1 0 0 89 9 103
2008 Non-supervisor 46 38 4 7 4 0 0 85 10 269

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 26 1 7 6 0 0 86 13 79
2017 Non-supervisor 54 30 8 7 2 0 0 83 9 195
2014 Supervisor 78 15 6 1 0 0 0 93 1 71
2014 Non-supervisor 59 31 2 3 4 0 0 91 7 184
2011 Supervisor 70 24 1 5 1 0 0 94 5 116
2011 Non-supervisor 54 33 3 6 4 0 0 87 10 245

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 80 19 0 1 0 0 0 99 1 79
2017 Non-supervisor 63 29 4 2 2 0 0 92 4 194
2014 Supervisor 72 24 4 0 0 0 0 96 0 71
2014 Non-supervisor 49 40 6 4 1 0 0 89 5 185

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 91 5 0 1 0 1 1 99 1 79
2017 Non-supervisor 84 11 1 1 1 1 2 97 2 195
2014 Supervisor 84 11 3 0 1 0 0 96 1 71
2014 Non-supervisor 76 15 3 1 0 2 4 97 1 184
2011 Supervisor 81 11 3 2 2 0 2 94 4 116
2011 Non-supervisor 79 15 3 1 1 0 1 94 2 245
2008 Supervisor 85 9 1 0 2 0 4 97 2 104
2008 Non-supervisor 76 16 2 0 1 2 2 96 2 267

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 83 12 1 2 0 0 1 96 2 78
2017 Non-supervisor 80 10 2 3 2 0 3 93 5 195
2014 Supervisor 83 13 3 0 0 0 1 97 0 71
2014 Non-supervisor 75 10 5 3 2 1 5 90 5 184
2011 Supervisor 83 9 3 3 3 0 0 92 5 115
2011 Non-supervisor 80 12 4 2 2 0 2 93 3 246
2008 Supervisor 82 10 2 1 3 0 3 94 4 104
2008 Non-supervisor 78 13 3 3 1 0 2 93 4 268

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 78 15 0 1 2 0 4 96 4 79
2017 Non-supervisor 73 11 2 3 4 1 6 90 7 194
2014 Supervisor 83 4 10 0 0 0 3 90 0 71
2014 Non-supervisor 72 7 6 3 2 1 9 88 5 185
2011 Supervisor 75 13 4 2 3 1 3 92 4 116
2011 Non-supervisor 70 12 8 1 2 0 6 88 4 246
2008 Supervisor 72 12 4 1 3 0 9 92 4 104
2008 Non-supervisor 65 8 9 3 4 0 9 81 9 269

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 83 9 1 0 0 0 6 99 0 79
2017 Non-supervisor 78 8 1 2 4 0 7 92 6 194
2014 Supervisor 84 7 6 0 0 0 3 94 0 71
2014 Non-supervisor 72 8 3 3 4 1 10 89 7 185
2011 Supervisor 78 6 4 2 2 1 8 92 4 116
2011 Non-supervisor 77 9 6 1 1 0 6 91 2 244
2008 Supervisor 77 5 5 2 2 0 10 90 4 104
2008 Non-supervisor 75 5 6 2 1 1 10 90 4 269

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 61 27 6 0 2 0 4 91 2 79
2017 Non-supervisor 67 17 4 5 2 1 4 89 7 194
2014 Supervisor 77 13 7 0 0 0 3 93 0 71
2014 Non-supervisor 67 15 7 3 1 1 7 88 4 184

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 68 18 6 2 1 0 4 90 4 79
2017 Non-supervisor 68 15 6 3 1 4 4 89 4 194
2014 Supervisor 72 17 7 1 0 0 3 91 1 71
2014 Non-supervisor 73 13 5 0 2 3 4 92 2 185
2011 Supervisor 78 11 6 3 0 2 1 91 3 116
2011 Non-supervisor 70 15 8 1 1 1 4 89 3 246
2008 Supervisor 79 11 4 2 0 2 3 94 2 104
2008 Non-supervisor 71 9 10 3 2 1 4 85 5 269

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 8 92 78
2017 Non-supervisor 11 89 194
2014 Supervisor 7 93 71
2014 Non-supervisor 10 90 183

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 60 20
2014 Non-supervisor 31 19

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 62 20
2014 Non-supervisor 79 19

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 20

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 20
2014 Non-supervisor 0 19

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 0 19

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 0 19

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 0 19

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 41 20
2014 Non-supervisor 31 19

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 34 20
2014 Non-supervisor 63 19

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 52 20
2014 Non-supervisor 31 19

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 34 20

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 29 20
2014 Non-supervisor 26 19

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 68 20
2014 Non-supervisor 58 19

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 24 20
2014 Non-supervisor 32 19

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 20
2014 Non-supervisor 0 19

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 0 19

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 39 20
2014 Non-supervisor 63 19

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 31 19

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 40 20
2014 Non-supervisor 42 19

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 53 19

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 0 19

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 26 20
2014 Non-supervisor 31 19

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 19

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 0 16

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 0 16

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 55 19
2014 Non-supervisor 69 16

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 19
2014 Non-supervisor 0 16

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 55 19
2014 Non-supervisor 69 16

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 19

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 73 27 21

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 20 15 1 1 18 3 78 3 79
2017 Non-supervisor 23 18 14 3 2 30 9 67 9 193
2014 Supervisor 32 19 11 3 6 27 3 72 12 71
2014 Non-supervisor 21 13 17 5 3 34 7 58 14 185

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 32 6 4 0 0 0 90 4 79
2017 Non-supervisor 43 25 9 5 1 17 1 82 7 194
2014 Supervisor 52 30 8 3 4 3 0 84 7 71
2014 Non-supervisor 37 25 17 8 2 11 0 70 10 185
2011 Supervisor 49 27 12 3 3 6 0 80 6 116
2011 Non-supervisor 39 36 14 4 3 3 0 78 7 244

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 6 94 195
2014 Non-supervisor 4 96 185

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 74 11

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 61 11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 62 10

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 78 22 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 15 15 2 0 28 4 75 4 79
2017 Non-supervisor 22 12 15 3 1 40 7 64 7 195
2014 Supervisor 40 9 17 1 0 31 1 72 2 70
2014 Non-supervisor 24 13 14 0 2 40 6 68 5 185

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 29 5 1 0 8 0 94 1 79
2017 Non-supervisor 45 26 9 2 1 16 1 85 4 194
2014 Supervisor 58 25 11 0 0 4 1 88 0 71
2014 Non-supervisor 41 28 13 2 2 13 0 80 4 185
2011 Supervisor 58 24 11 1 1 4 0 86 2 116
2011 Non-supervisor 43 35 13 4 1 5 0 82 5 245

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 14 86 79
2017 Non-supervisor 15 85 194
2014 Supervisor 7 93 71
2014 Non-supervisor 14 86 184

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 65 35 11
2017 Non-supervisor 90 10 29
2014 Non-supervisor 77 23 26

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-supervisor 43 42 11 0 0 4 0 89 0 26
2014 Non-supervisor 66 20 5 5 5 0 0 85 10 20

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 28 2 1 0 1 22 95 2 79
2017 Non-supervisor 23 53 7 5 4 2 5 83 10 195
2014 Supervisor 40 35 6 1 0 0 18 91 2 71
2014 Non-supervisor 36 47 8 5 2 1 2 86 7 185
2011 Supervisor 41 39 2 3 1 0 15 94 4 113
2011 Non-supervisor 26 53 5 8 3 1 3 83 11 246
2008 Supervisor 35 36 3 3 0 0 24 92 4 104
2008 Non-supervisor 28 46 10 7 5 1 2 77 13 269

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 28 14 16 3 1 27 11 68 6 79
2017 Non-supervisor 13 24 21 5 1 28 9 57 9 194
2014 Supervisor 22 20 13 7 4 25 8 63 17 71
2014 Non-supervisor 16 18 17 9 3 31 6 54 19 184
2011 Supervisor 22 23 21 3 2 23 6 64 6 115
2011 Non-supervisor 13 20 25 5 5 28 5 49 14 245

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 14 4 7 1 1 22 85 11 79
2017 Non-supervisor 47 26 7 2 1 11 6 88 3 195
2014 Supervisor 34 34 6 3 3 3 18 86 7 71
2014 Non-supervisor 42 28 14 3 3 7 2 78 7 185
2011 Supervisor 41 24 13 2 2 5 13 80 4 114
2011 Non-supervisor 38 35 10 4 2 8 3 82 6 246
2008 Supervisor 33 29 7 6 2 3 21 81 10 104
2008 Non-supervisor 37 28 11 6 1 14 2 78 9 268

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 23 4 3 0 3 23 92 4 79
2017 Non-supervisor 34 28 9 2 3 17 6 81 7 194
2014 Supervisor 35 28 11 6 0 4 15 79 7 71
2014 Non-supervisor 32 32 12 5 4 12 2 75 11 185
2011 Supervisor 35 25 17 5 2 4 13 72 8 114
2011 Non-supervisor 28 34 17 6 3 10 3 71 10 245
2008 Supervisor 36 22 7 9 5 2 20 74 17 104
2008 Non-supervisor 24 28 14 12 6 13 2 62 22 269
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 60 23 4 8 4 0 2 85 12 79
2017 Non-supervisor 65 24 3 6 1 1 1 90 7 195

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 30 7 3 4 0 2 86 7 79
2017 Non-supervisor 70 19 4 4 2 2 0 90 6 194

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 35 6 5 1 1 0 88 7 78
2017 Non-supervisor 43 39 7 7 1 3 0 85 8 194

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 35 10 10 3 0 0 78 12 79
2017 Non-supervisor 42 36 9 8 3 1 0 79 12 195

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 63 27 6 1 2 0 0 90 4 79
2017 Non-supervisor 49 28 15 4 4 0 0 78 8 194

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 29 27 22 10 0 0 40 32 78
2017 Non-supervisor 25 31 21 17 5 0 1 56 22 194

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 13 27 32 17 11 0 0 40 28 79
2017 Non-supervisor 25 33 22 13 6 0 1 59 19 195

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 17 26 26 20 10 0 0 43 30 79
2017 Non-supervisor 25 33 16 15 8 1 1 60 24 193

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 37 22 9 4 0 4 64 13 79
2017 Non-supervisor 55 24 9 6 3 0 4 81 9 193

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 28 26 14 9 0 0 51 23 78
2017 Non-supervisor 31 34 19 10 6 0 0 65 16 194

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 32 22 10 5 0 0 62 16 78
2017 Non-supervisor 29 32 22 10 6 0 0 61 16 193

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 16 33 28 15 8 0 0 49 23 78
2017 Non-supervisor 22 32 20 16 9 1 0 54 26 192

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 38 22 10 5 0 0 63 15 78
2017 Non-supervisor 24 35 21 13 8 0 0 59 20 193

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 32 26 15 6 1 0 52 21 78
2017 Non-supervisor 24 42 17 11 5 0 1 67 16 193

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 64 22 9 4 1 0 0 86 5 79
2017 Non-supervisor 63 20 9 4 3 1 1 84 6 195

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 79 8 6 4 0 0 2 90 4 79
2017 Non-supervisor 83 7 3 3 2 2 0 92 5 193

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 61 29 5 3 0 0 2 92 3 79
2017 Non-supervisor 64 24 8 2 1 1 1 89 3 195

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 25 11 11 2 0 1 75 14 79
2017 Non-supervisor 68 16 8 5 2 0 1 85 8 195

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 50 34 10 3 1 0 1 86 4 79
2017 Non-supervisor 58 5 1 0 0 0 36 98 1 195

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 69 22 5 3 0 0 2 93 3 79
2017 Non-supervisor 71 16 1 2 0 1 8 96 2 195

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 74 18 4 1 1 1 1 94 2 79
2017 Non-supervisor 61 19 13 4 2 0 1 81 6 195

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 31 10 5 1 0 1 83 7 79
2017 Non-supervisor 44 33 15 4 2 1 0 79 6 194

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 10 20 45 21 4 0 0 30 25 79
2017 Non-supervisor 15 42 35 6 2 1 0 57 8 195

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 13 16 50 16 4 0 1 20 30 78
2017 Non-supervisor 7 12 42 28 10 1 0 39 19 194
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 31 10 1 1 4 2 54 46 79
2017 Non-supervisor 53 24 9 3 4 7 0 57 43 194

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 3 31
2017 Non-supervisor 17 76

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 22 31
2017 Non-supervisor 32 76

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 19 31
2017 Non-supervisor 15 76

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 57 31
2017 Non-supervisor 37 76

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 31
2017 Non-supervisor 4 76

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 45 31
2017 Non-supervisor 47 76

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Supervisor 21 69 3 0 0 6 30
2017 Non-supervisor 11 66 12 4 3 4 75

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 75 8 4 0 0 0 12 96 0 34
2017 Non-supervisor 58 23 4 2 0 3 10 93 2 78

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 9 6 6 8 6 9 56 43 40 34
2017 Non-supervisor 7 7 19 7 12 7 41 26 36 78
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