2017 Public Service Employee Survey Results by Theme for Western Economic Diversification Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 45 6 2 3 0 0 89 5 63
2017 Language of service - Both English and French 45 51 4 0 0 0 0 96 0 22
2014 Language of service - English only 35 46 2 12 4 0 0 81 17 63
2014 Language of service - Both English and French 36 44 8 0 12 0 0 80 12 25
2011 Language of service - English only 35 41 14 8 1 0 0 77 10 72
2011 Language of service - Both English and French 56 33 0 3 9 0 0 88 12 35
2008 Language of service - English only 35 40 9 10 6 0 0 74 16 86
2008 Language of service - Both English and French 47 39 11 3 0 0 0 87 3 38

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 45 10 3 3 0 0 84 6 63
2017 Language of service - Both English and French 46 36 14 4 0 0 0 82 4 22

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 29 3 2 2 0 0 94 3 63
2017 Language of service - Both English and French 77 19 4 0 0 0 0 96 0 22
2014 Language of service - English only 63 27 3 6 1 0 0 89 8 63
2014 Language of service - Both English and French 60 28 8 0 4 0 0 88 4 25
2011 Language of service - English only 63 27 6 3 1 0 0 90 4 70
2011 Language of service - Both English and French 83 12 3 3 0 0 0 94 3 36

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 35 5 3 3 0 0 89 6 63
2017 Language of service - Both English and French 43 49 8 0 0 0 0 92 0 22
2014 Language of service - English only 50 30 6 12 1 0 0 80 14 63
2014 Language of service - Both English and French 52 28 8 4 8 0 0 80 12 25
2011 Language of service - English only 44 40 12 3 1 0 0 83 4 72
2011 Language of service - Both English and French 59 32 0 3 5 0 0 91 9 35
2008 Language of service - English only 35 42 12 7 3 1 0 78 11 86
2008 Language of service - Both English and French 50 42 3 5 0 0 0 92 5 38

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 27 8 8 2 0 0 83 10 63
2017 Language of service - Both English and French 72 24 0 4 0 0 0 96 4 22
2014 Language of service - English only 36 39 16 5 5 0 0 75 9 63
2014 Language of service - Both English and French 36 40 12 4 4 4 0 79 8 25
2011 Language of service - English only 28 37 11 17 4 3 0 67 22 72
2011 Language of service - Both English and French 57 20 11 3 8 0 0 77 12 36

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 38 8 5 3 0 0 84 8 63
2017 Language of service - Both English and French 63 28 5 4 0 0 0 91 4 22
2014 Language of service - English only 41 36 12 8 3 0 0 77 11 63
2014 Language of service - Both English and French 36 36 12 8 4 4 0 75 13 25
2011 Language of service - English only 31 40 12 11 6 0 0 71 17 72
2011 Language of service - Both English and French 55 22 11 3 8 0 0 77 12 36
2008 Language of service - English only 29 33 17 9 11 0 0 62 21 87
2008 Language of service - Both English and French 55 34 8 0 3 0 0 89 3 38

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 30 12 9 5 0 0 74 14 63
2017 Language of service - Both English and French 30 43 17 0 0 10 0 81 0 22
2014 Language of service - English only 38 20 15 15 6 5 0 61 22 63
2014 Language of service - Both English and French 20 33 16 12 8 12 0 59 23 25
2011 Language of service - English only 27 37 14 14 6 3 0 66 20 72
2011 Language of service - Both English and French 41 28 14 9 6 3 0 70 15 36
2008 Language of service - English only 23 32 9 23 11 1 0 56 35 87
2008 Language of service - Both English and French 53 21 16 8 3 0 0 74 11 38
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 32 5 11 0 0 0 84 11 63
2017 Language of service - Both English and French 62 28 4 5 0 0 0 91 5 22
2014 Language of service - English only 54 26 5 9 5 0 2 81 14 63
2014 Language of service - Both English and French 41 43 12 0 4 0 0 84 4 25
2011 Language of service - English only 54 26 8 7 3 1 0 82 10 72
2011 Language of service - Both English and French 53 25 8 3 8 3 0 80 12 36
2008 Language of service - English only 44 24 13 9 8 1 0 69 18 86
2008 Language of service - Both English and French 55 18 11 11 5 0 0 74 16 38

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 30 2 5 3 2 0 90 8 63
2017 Language of service - Both English and French 50 37 13 0 0 0 0 87 0 22
2014 Language of service - English only 58 28 2 8 5 0 0 86 12 63
2014 Language of service - Both English and French 56 32 4 0 8 0 0 88 8 25
2011 Language of service - English only 46 36 6 10 1 1 0 83 11 72
2011 Language of service - Both English and French 41 36 5 12 5 0 0 77 17 36
2008 Language of service - English only 37 33 11 9 8 1 0 71 17 87
2008 Language of service - Both English and French 58 18 8 11 5 0 0 76 16 38

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 20 8 8 3 0 0 81 11 63
2017 Language of service - Both English and French 63 23 5 9 0 0 0 86 9 22
2014 Language of service - English only 59 24 6 5 6 0 0 83 11 62
2014 Language of service - Both English and French 52 32 12 4 0 0 0 84 4 25

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 43 6 13 0 0 0 81 13 63
2017 Language of service - Both English and French 42 35 5 13 0 5 0 81 14 22
2014 Language of service - English only 27 40 13 16 2 3 0 69 18 63
2014 Language of service - Both English and French 44 32 12 4 8 0 0 76 12 25
2011 Language of service - English only 26 36 12 14 8 3 1 64 23 72
2011 Language of service - Both English and French 40 28 14 6 9 3 0 70 15 36

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 35 11 14 0 0 0 75 14 63
2017 Language of service - Both English and French 41 40 10 4 5 0 0 81 9 22
2014 Language of service - English only 26 34 14 22 3 2 0 61 25 63
2014 Language of service - Both English and French 44 28 12 8 8 0 0 72 16 25
2011 Language of service - English only 23 36 12 17 12 0 0 59 29 72
2011 Language of service - Both English and French 37 19 23 11 6 3 0 58 18 36
2008 Language of service - English only 21 38 7 14 20 1 0 59 34 87
2008 Language of service - Both English and French 45 24 16 13 3 0 0 68 16 38

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 32 13 20 8 2 0 58 29 63
2017 Language of service - Both English and French 22 37 5 24 0 11 0 67 27 21
2014 Language of service - English only 19 33 14 23 8 3 0 54 32 63
2014 Language of service - Both English and French 40 32 12 8 4 4 0 75 13 25
2011 Language of service - English only 17 28 18 22 11 3 1 47 34 72
2011 Language of service - Both English and French 21 44 14 8 12 0 0 66 20 36
2008 Language of service - English only 14 33 11 22 16 3 0 49 39 87
2008 Language of service - Both English and French 32 32 13 21 3 0 0 63 24 38

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 34 8 16 6 2 0 69 23 63
2017 Language of service - Both English and French 55 13 18 9 0 5 0 71 10 22
2014 Language of service - English only 25 33 20 11 6 5 0 61 18 63
2014 Language of service - Both English and French 44 32 12 4 4 4 0 79 8 25
2011 Language of service - English only 21 30 18 15 12 3 0 53 28 72
2011 Language of service - Both English and French 46 37 6 6 6 0 0 83 11 36
2008 Language of service - English only 23 28 9 16 17 7 0 54 36 87
2008 Language of service - Both English and French 42 26 11 13 5 3 0 70 19 38

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 40 14 10 10 2 0 66 20 63
2017 Language of service - Both English and French 32 36 19 13 0 0 0 68 13 22
2014 Language of service - English only 27 39 8 17 6 3 0 68 24 63
2014 Language of service - Both English and French 24 52 4 12 8 0 0 76 20 25
2011 Language of service - English only 19 27 23 21 10 0 0 46 30 72
2011 Language of service - Both English and French 29 45 11 9 6 0 0 74 15 36
2008 Language of service - English only 11 43 10 20 13 3 0 56 33 87
2008 Language of service - Both English and French 26 42 16 11 5 0 0 68 16 38
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 40 15 11 0 0 0 73 11 63
2017 Language of service - Both English and French 41 37 12 9 0 0 0 78 9 22
2014 Language of service - English only 37 34 8 12 9 0 0 71 22 63
2014 Language of service - Both English and French 40 28 24 4 4 0 0 68 8 25
2011 Language of service - English only 25 50 10 7 8 0 0 75 15 72
2011 Language of service - Both English and French 32 36 6 12 12 0 3 70 24 36

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 43 13 6 2 0 0 79 8 63
2017 Language of service - Both English and French 36 46 0 18 0 0 0 82 18 22

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 35 8 19 5 11 0 64 27 63
2017 Language of service - Both English and French 12 40 14 9 0 25 0 70 12 22
2014 Language of service - English only 20 19 14 25 8 14 2 45 38 63
2014 Language of service - Both English and French 28 20 24 8 4 13 4 57 14 25

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 29 6 14 0 0 0 80 14 63
2017 Language of service - Both English and French 45 42 4 9 0 0 0 87 9 22
2014 Language of service - English only 49 36 8 6 1 0 0 85 8 63
2014 Language of service - Both English and French 44 44 4 4 4 0 0 88 8 25
2011 Language of service - English only 44 31 11 10 4 0 0 75 14 72
2011 Language of service - Both English and French 45 30 14 9 3 0 0 75 12 35
2008 Language of service - English only 28 36 17 9 10 0 0 63 20 87
2008 Language of service - Both English and French 53 8 21 13 5 0 0 61 18 38

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 14 0 15 0 0 0 85 15 14
2014 Language of service - English only 38 19 6 19 12 0 6 60 33 16

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 37 6 5 3 2 0 86 8 63
2017 Language of service - Both English and French 53 38 4 5 0 0 0 91 5 22
2014 Language of service - English only 44 36 11 5 3 0 2 81 8 63
2014 Language of service - Both English and French 52 32 8 4 0 0 4 87 4 25
2011 Language of service - English only 38 32 14 11 4 0 1 71 15 72
2011 Language of service - Both English and French 67 17 5 6 5 0 0 83 11 36
2008 Language of service - English only 36 36 6 13 9 1 0 72 22 87
2008 Language of service - Both English and French 53 29 8 8 3 0 0 82 11 38

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 33 9 5 2 5 0 83 7 63
2017 Language of service - Both English and French 42 33 9 0 0 16 0 89 0 22
2014 Language of service - English only 33 37 12 2 8 6 2 77 10 63
2014 Language of service - Both English and French 44 24 20 0 8 4 0 71 8 25
2011 Language of service - English only 35 22 19 10 8 4 1 60 19 72
2011 Language of service - Both English and French 60 11 14 0 8 6 0 76 9 36
2008 Language of service - English only 34 26 15 9 10 6 0 63 21 86
2008 Language of service - Both English and French 39 26 11 5 11 8 0 71 17 38

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 44 13 10 0 0 0 77 10 63
2017 Language of service - Both English and French 45 50 5 0 0 0 0 95 0 22
2014 Language of service - English only 22 47 3 19 9 0 0 69 28 62
2014 Language of service - Both English and French 36 44 12 4 4 0 0 80 8 25
2011 Language of service - English only 29 47 11 8 3 0 1 78 11 72
2011 Language of service - Both English and French 38 52 0 9 0 0 0 91 9 36
2008 Language of service - English only 23 52 11 6 8 0 0 75 14 87
2008 Language of service - Both English and French 47 39 8 3 0 0 3 89 3 38

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 40 8 0 2 0 0 90 2 63
2017 Language of service - Both English and French 53 43 0 4 0 0 0 96 4 22
2014 Language of service - English only 38 47 8 6 1 0 0 84 8 63
2014 Language of service - Both English and French 40 32 20 0 8 0 0 72 8 25
2011 Language of service - English only 43 36 11 8 1 0 0 79 10 72
2011 Language of service - Both English and French 61 28 5 0 6 0 0 89 6 36
2008 Language of service - English only 38 43 7 9 3 0 0 80 13 87
2008 Language of service - Both English and French 34 53 11 3 0 0 0 87 3 38

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 35 10 0 2 0 0 89 2 63
2017 Language of service - Both English and French 62 34 0 4 0 0 0 96 4 22
2014 Language of service - English only 42 39 8 6 4 0 0 82 11 63
2014 Language of service - Both English and French 40 36 8 4 12 0 0 76 16 25
2011 Language of service - English only 49 37 11 0 3 0 0 86 3 72
2011 Language of service - Both English and French 55 33 3 9 0 0 0 88 9 36
2008 Language of service - English only 48 32 7 9 3 0 0 80 13 87
2008 Language of service - Both English and French 53 42 0 3 0 3 0 97 3 38

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 45 11 8 3 2 0 77 11 63
2017 Language of service - Both English and French 55 40 5 0 0 0 0 95 0 22
2014 Language of service - English only 19 37 14 17 11 2 0 58 28 63
2014 Language of service - Both English and French 28 36 24 4 4 4 0 67 8 25
2011 Language of service - English only 31 28 17 15 8 0 0 60 24 71
2011 Language of service - Both English and French 41 31 11 9 6 0 3 74 15 36
2008 Language of service - English only 15 44 11 11 16 1 1 60 28 87
2008 Language of service - Both English and French 45 29 11 11 5 0 0 74 16 38

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 29 10 17 17 5 0 54 36 63
2017 Language of service - Both English and French 21 18 5 24 4 9 18 55 39 22
2014 Language of service - English only 16 23 11 29 19 2 0 40 49 63
2014 Language of service - Both English and French 24 8 16 32 20 0 0 31 52 25
2011 Language of service - English only 13 26 22 20 18 0 3 39 38 72
2011 Language of service - Both English and French 16 33 19 11 14 0 5 52 27 36
2008 Language of service - English only 7 29 8 21 34 0 1 36 56 87
2008 Language of service - Both English and French 16 16 18 24 24 0 3 32 49 38

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 39 15 6 2 0 0 77 8 63
2017 Language of service - Both English and French 47 37 0 15 0 0 0 85 15 22
2014 Language of service - English only 26 47 8 14 6 0 0 72 20 63
2014 Language of service - Both English and French 32 32 16 12 8 0 0 64 20 25
2011 Language of service - English only 29 40 10 11 9 0 0 70 21 72
2011 Language of service - Both English and French 52 27 6 8 6 0 0 80 15 36

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 33 10 10 3 0 0 78 13 63
2017 Language of service - Both English and French 57 22 15 6 0 0 0 80 6 22
2014 Language of service - English only 32 37 8 16 8 0 0 69 23 63
2014 Language of service - Both English and French 36 32 12 12 8 0 0 68 20 25

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 40 16 5 0 0 0 79 5 63
2017 Language of service - Both English and French 49 37 9 5 0 0 0 86 5 22
2014 Language of service - English only 43 28 8 12 9 0 0 71 22 63
2014 Language of service - Both English and French 43 20 8 16 12 0 0 64 28 25
2011 Language of service - English only 43 34 13 10 1 0 0 76 11 71
2011 Language of service - Both English and French 41 42 8 3 3 3 0 86 6 36

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 38 14 8 3 3 0 73 12 63
2017 Language of service - Both English and French 36 41 18 0 0 5 0 81 0 22

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 30 11 8 2 2 0 79 9 63
2017 Language of service - Both English and French 45 34 6 10 0 5 0 83 10 21
2014 Language of service - English only 35 42 6 11 6 0 0 77 17 63
2014 Language of service - Both English and French 44 36 12 0 4 0 4 84 4 25
2011 Language of service - English only 45 39 8 4 3 0 1 85 7 72
2011 Language of service - Both English and French 54 31 0 12 3 0 0 86 14 35

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 39 3 14 11 2 1 71 26 63
2017 Language of service - Both English and French 19 19 12 10 9 4 27 54 28 22
2014 Language of service - English only 31 18 11 15 22 0 3 51 38 63
2014 Language of service - Both English and French 16 21 8 24 16 4 12 43 48 25
2011 Language of service - English only 22 29 9 11 18 3 8 57 33 72
2011 Language of service - Both English and French 26 20 11 17 15 3 8 52 36 35
2008 Language of service - English only 11 18 17 23 26 1 2 31 51 87
2008 Language of service - Both English and French 32 30 3 14 8 0 14 72 25 37

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 50 11 1 4 0 0 83 6 63
2017 Language of service - Both English and French 28 33 21 9 9 0 0 61 18 22
2014 Language of service - English only 34 43 14 8 2 0 0 77 9 63
2014 Language of service - Both English and French 36 21 32 4 4 0 4 58 8 25
2011 Language of service - English only 39 39 16 4 2 0 0 78 6 72
2011 Language of service - Both English and French 25 31 28 11 5 0 0 56 16 36
2008 Language of service - English only 28 32 24 8 8 0 0 60 16 87
2008 Language of service - Both English and French 37 37 13 11 3 0 0 74 13 38

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 27 3 3 3 4 1 90 7 62
2017 Language of service - Both English and French 49 32 0 15 5 0 0 80 20 22
2014 Language of service - English only 51 25 5 5 11 3 0 79 16 62
2014 Language of service - Both English and French 52 20 9 0 12 4 4 78 13 25
2011 Language of service - English only 47 31 14 4 1 0 3 80 6 72
2011 Language of service - Both English and French 56 11 3 9 8 3 11 78 19 36

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 22 44 34 63
2017 Language of service - Both English and French 8 59 33 22
2014 Language of service - English only 25 35 40 63
2014 Language of service - Both English and French 48 28 24 25
2011 Language of service - English only 19 34 46 71
2011 Language of service - Both English and French 42 33 25 36

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 20 0 43 29 9 0 14
2014 Language of service - English only 13 12 31 13 9999 32 16
2014 Language of service - Both English and French 8 8 59 0 9999 25 12
2011 Language of service - English only 14 14 28 36 9999 7 14
2011 Language of service - Both English and French 53 0 14 27 9999 6 15
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 33 8 5 2 0 0 85 6 63
2017 Language of service - Both English and French 48 42 10 0 0 0 0 90 0 22
2014 Language of service - English only 52 42 5 2 0 0 0 94 2 63
2014 Language of service - Both English and French 48 44 4 0 4 0 0 92 4 25
2011 Language of service - English only 47 37 7 7 1 1 0 85 8 71
2011 Language of service - Both English and French 47 39 3 3 9 0 0 86 12 36
2008 Language of service - English only 55 26 9 5 6 0 0 80 10 86
2008 Language of service - Both English and French 50 39 3 8 0 0 0 89 8 38

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 45 11 10 0 0 0 79 10 62
2017 Language of service - Both English and French 37 50 0 13 0 0 0 87 13 22
2014 Language of service - English only 41 39 9 6 5 0 0 80 11 63
2014 Language of service - Both English and French 43 37 4 12 4 0 0 80 16 25
2011 Language of service - English only 23 41 22 8 5 0 0 64 14 71
2011 Language of service - Both English and French 36 39 8 9 8 0 0 75 17 36

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 20 45 6 5 3 2 12 40 63
2017 Language of service - Both English and French 10 20 54 10 6 0 0 16 30 21
2014 Language of service - English only 17 26 37 14 6 0 0 20 43 63
2014 Language of service - Both English and French 0 28 36 24 4 0 8 30 31 25
2011 Language of service - English only 14 27 35 14 9 0 1 23 42 72
2011 Language of service - Both English and French 17 21 51 9 3 0 0 11 38 35
2008 Language of service - English only 15 21 37 22 3 0 2 26 36 87
2008 Language of service - Both English and French 5 29 32 32 3 0 0 34 34 38

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 19 22 28 23 3 0 53 25 63
2017 Language of service - Both English and French 0 4 40 33 19 0 4 54 4 22
2014 Language of service - English only 9 13 32 22 23 0 0 45 22 62
2014 Language of service - Both English and French 0 20 28 32 8 4 8 45 23 25
2011 Language of service - English only 6 16 34 27 13 3 1 42 23 72
2011 Language of service - Both English and French 6 17 33 27 11 3 3 41 24 36
2008 Language of service - English only 9 20 31 33 5 0 2 39 29 87
2008 Language of service - Both English and French 5 13 24 37 18 0 3 57 19 38

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 26 33 8 5 2 0 13 54 63
2017 Language of service - Both English and French 9 49 17 21 4 0 0 25 58 22
2014 Language of service - English only 31 22 34 9 4 0 0 14 53 63
2014 Language of service - Both English and French 28 16 20 16 8 0 12 27 51 25
2011 Language of service - English only 32 25 28 7 2 3 3 9 61 71
2011 Language of service - Both English and French 20 29 26 22 0 0 3 23 50 35
2008 Language of service - English only 46 25 17 7 2 0 2 9 73 87
2008 Language of service - Both English and French 16 26 24 21 5 0 8 29 46 38

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 19 41 20 4 2 0 24 34 63
2017 Language of service - Both English and French 5 23 52 15 6 0 0 21 28 22
2014 Language of service - English only 10 24 41 19 6 0 0 25 33 61
2014 Language of service - Both English and French 4 20 36 16 16 4 4 34 27 25
2011 Language of service - English only 7 18 44 20 9 2 1 29 26 72
2011 Language of service - Both English and French 14 8 41 25 8 0 3 35 23 36
2008 Language of service - English only 11 15 45 21 6 1 1 27 27 87
2008 Language of service - Both English and French 3 11 43 24 19 0 0 43 14 37

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 25 25 19 6 3 0 25 49 63
2017 Language of service - Both English and French 9 20 37 22 6 5 0 30 31 21
2014 Language of service - English only 22 26 34 12 6 0 0 19 48 63
2014 Language of service - Both English and French 16 33 24 8 15 0 4 24 51 25
2011 Language of service - English only 15 26 25 23 9 0 1 32 42 71
2011 Language of service - Both English and French 22 31 24 11 8 0 3 20 55 36
2008 Language of service - English only 13 19 31 29 5 2 1 35 33 86
2008 Language of service - Both English and French 0 21 37 26 16 0 0 42 21 38

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 10 21 43 16 2 1 61 17 62
2017 Language of service - Both English and French 0 4 19 40 22 10 5 73 5 22
2014 Language of service - English only 8 6 34 27 20 0 5 49 15 62
2014 Language of service - Both English and French 4 12 20 28 24 0 12 58 19 25
2011 Language of service - English only 5 21 21 33 15 0 4 50 28 71
2011 Language of service - Both English and French 8 28 20 27 14 0 3 42 37 36
2008 Language of service - English only 10 22 36 21 7 1 3 29 34 87
2008 Language of service - Both English and French 5 13 29 34 11 3 5 49 20 38

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 23 45 6 6 2 0 13 42 63
2017 Language of service - Both English and French 5 36 44 9 6 0 0 15 41 22
2014 Language of service - English only 25 25 33 11 6 0 0 17 50 63
2014 Language of service - Both English and French 20 16 36 12 8 0 8 21 39 25

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 29 2 6 3 2 0 89 10 63
2017 Language of service - Both English and French 61 34 0 6 0 0 0 94 6 22
2014 Language of service - English only 63 14 5 8 11 0 0 77 18 63
2014 Language of service - Both English and French 48 32 11 4 4 0 0 80 8 25

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 21 5 5 2 0 0 89 7 62
2017 Language of service - Both English and French 57 39 0 4 0 0 0 96 4 22
2014 Language of service - English only 60 26 5 5 5 0 0 86 9 63
2014 Language of service - Both English and French 40 48 12 0 0 0 0 88 0 25

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 30 10 2 3 3 0 85 5 63
2017 Language of service - Both English and French 61 15 15 0 0 10 0 84 0 22
2014 Language of service - English only 52 31 12 3 0 2 0 84 3 63
2014 Language of service - Both English and French 35 44 4 8 4 4 0 83 12 25

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 44 9 5 0 0 2 86 5 63
2017 Language of service - Both English and French 62 19 14 5 0 0 0 81 5 22
2014 Language of service - English only 44 39 5 6 5 2 0 84 11 63
2014 Language of service - Both English and French 43 36 8 8 4 0 0 80 12 25
2011 Language of service - English only 27 33 21 10 8 1 0 61 18 72
2011 Language of service - Both English and French 53 32 8 3 3 0 0 86 6 35

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 39 2 3 0 0 0 95 3 63
2017 Language of service - Both English and French 76 24 0 0 0 0 0 100 0 22
2014 Language of service - English only 61 27 8 5 0 0 0 88 5 63
2014 Language of service - Both English and French 52 40 4 4 0 0 0 92 4 25
2011 Language of service - English only 38 42 14 4 3 0 0 80 7 72
2011 Language of service - Both English and French 60 29 5 0 6 0 0 89 6 36
2008 Language of service - English only 34 39 7 10 9 0 0 74 20 87
2008 Language of service - Both English and French 50 39 5 5 0 0 0 89 5 38

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 28 8 8 3 8 7 77 13 63
2017 Language of service - Both English and French 43 23 9 5 0 9 12 83 6 22
2014 Language of service - English only 38 36 14 5 5 3 0 76 10 63
2014 Language of service - Both English and French 40 28 4 8 8 8 4 77 18 25

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 31 5 2 2 2 0 92 3 63
2017 Language of service - Both English and French 81 15 4 0 0 0 0 96 0 22
2014 Language of service - English only 56 34 5 5 0 0 0 91 5 63
2014 Language of service - Both English and French 60 36 0 0 4 0 0 96 4 25
2011 Language of service - English only 34 53 10 1 0 1 0 89 1 71
2011 Language of service - Both English and French 66 20 8 0 3 3 0 88 3 36

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 43 8 3 0 3 0 88 3 63
2017 Language of service - Both English and French 49 38 0 9 4 0 0 87 13 22
2014 Language of service - English only 54 30 5 6 1 2 2 87 8 62
2014 Language of service - Both English and French 50 42 4 0 4 0 0 92 4 24
2011 Language of service - English only 40 35 6 15 3 0 1 76 18 72
2011 Language of service - Both English and French 72 10 8 6 3 0 0 83 9 36
2008 Language of service - English only 29 33 5 16 14 3 0 64 31 87
2008 Language of service - Both English and French 47 26 11 5 8 3 0 76 14 38

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 48 10 0 0 2 0 90 0 63
2017 Language of service - Both English and French 54 22 14 0 0 10 0 84 0 22
2014 Language of service - English only 52 36 11 0 0 2 0 89 0 63
2014 Language of service - Both English and French 76 8 4 8 4 0 0 84 12 25
2011 Language of service - English only 45 35 14 1 1 3 1 83 3 72
2011 Language of service - Both English and French 63 18 11 8 0 0 0 80 8 36

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 25 21 10 14 8 0 51 26 63
2017 Language of service - Both English and French 34 28 5 15 4 9 4 71 23 21
2014 Language of service - English only 21 25 12 19 18 5 0 48 39 63
2014 Language of service - Both English and French 28 16 20 16 8 12 0 50 28 25
2011 Language of service - English only 14 22 12 21 18 10 3 41 45 72
2011 Language of service - Both English and French 30 8 22 8 12 12 8 47 25 36

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 42 3 8 0 0 0 89 8 63
2017 Language of service - Both English and French 49 51 0 0 0 0 0 100 0 22
2014 Language of service - English only 46 40 2 8 5 0 0 86 13 62
2014 Language of service - Both English and French 43 40 0 12 4 0 0 84 16 25
2011 Language of service - English only 50 40 3 7 0 0 0 90 7 72
2011 Language of service - Both English and French 70 21 3 3 3 0 0 91 6 36
2008 Language of service - English only 40 43 6 7 5 0 0 83 11 87
2008 Language of service - Both English and French 66 24 3 5 3 0 0 89 8 38

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 30 11 13 2 0 0 74 15 63
2017 Language of service - Both English and French 52 44 0 4 0 0 0 96 4 22
2014 Language of service - English only 59 28 3 3 6 0 0 87 9 62
2014 Language of service - Both English and French 48 36 12 0 4 0 0 84 4 25
2011 Language of service - English only 57 31 5 4 3 0 0 88 7 72
2011 Language of service - Both English and French 67 19 6 8 0 0 0 86 8 36

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 67 28 2 3 0 0 0 95 3 62
2017 Language of service - Both English and French 80 20 0 0 0 0 0 100 0 22
2014 Language of service - English only 52 39 5 5 0 0 0 91 5 63
2014 Language of service - Both English and French 56 28 8 4 4 0 0 84 8 25

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 89 7 0 0 0 0 5 100 0 63
2017 Language of service - Both English and French 71 19 0 5 5 0 0 90 10 22
2014 Language of service - English only 74 12 2 0 0 3 9 98 0 62
2014 Language of service - Both English and French 71 25 0 4 0 0 0 96 4 25
2011 Language of service - English only 83 10 1 1 0 0 4 97 1 72
2011 Language of service - Both English and French 72 16 6 3 3 0 0 88 6 36
2008 Language of service - English only 78 17 0 0 1 1 2 99 1 86
2008 Language of service - Both English and French 63 21 5 3 5 3 0 86 8 38

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 9 3 0 0 0 6 97 0 63
2017 Language of service - Both English and French 56 24 5 10 5 0 0 80 15 22
2014 Language of service - English only 81 6 3 0 0 0 9 97 0 62
2014 Language of service - Both English and French 60 12 12 8 4 0 4 75 12 25
2011 Language of service - English only 83 9 4 0 0 0 4 96 0 71
2011 Language of service - Both English and French 69 14 9 3 5 0 0 83 8 36
2008 Language of service - English only 82 15 1 0 1 0 1 98 1 87
2008 Language of service - Both English and French 68 11 5 13 3 0 0 79 16 38

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 3 5 0 0 2 11 95 0 63
2017 Language of service - Both English and French 52 14 4 15 10 0 5 70 26 22
2014 Language of service - English only 75 2 8 0 0 2 14 91 0 63
2014 Language of service - Both English and French 64 8 4 12 8 0 4 75 21 25
2011 Language of service - English only 78 7 4 0 0 1 10 95 0 72
2011 Language of service - Both English and French 55 17 17 3 9 0 0 72 11 36
2008 Language of service - English only 66 3 9 3 3 0 15 81 8 87
2008 Language of service - Both English and French 42 11 18 8 13 0 8 57 23 38

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 83 7 1 0 0 0 10 99 0 63
2017 Language of service - Both English and French 61 13 0 10 10 0 5 78 22 21
2014 Language of service - English only 75 5 3 0 0 0 17 96 0 63
2014 Language of service - Both English and French 68 8 0 5 16 0 4 79 21 25
2011 Language of service - English only 79 4 3 0 0 1 13 97 0 71
2011 Language of service - Both English and French 66 9 11 3 3 0 9 82 6 36
2008 Language of service - English only 75 1 7 0 0 0 17 92 0 87
2008 Language of service - Both English and French 47 8 16 16 3 0 11 62 21 38

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 72 16 5 0 0 0 8 95 0 63
2017 Language of service - Both English and French 35 28 13 24 0 0 0 63 24 22
2014 Language of service - English only 75 6 3 0 0 0 15 96 0 63
2014 Language of service - Both English and French 52 20 4 8 8 0 8 78 18 25

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 14 8 0 0 2 8 92 0 63
2017 Language of service - Both English and French 73 13 5 4 5 0 0 86 9 22
2014 Language of service - English only 74 6 6 0 2 2 11 91 2 63
2014 Language of service - Both English and French 64 20 4 0 8 0 4 87 8 25
2011 Language of service - English only 70 14 6 0 0 3 8 94 0 72
2011 Language of service - Both English and French 71 11 12 3 3 0 0 83 6 36
2008 Language of service - English only 66 9 10 3 1 3 7 83 5 87
2008 Language of service - Both English and French 63 8 11 8 5 3 3 75 14 38

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 9 91 63
2014 Language of service - English only 11 89 62

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 24 16 3 0 23 2 75 4 63
2017 Language of service - Both English and French 30 8 14 5 0 43 0 67 9 22
2014 Language of service - English only 21 16 15 5 5 29 9 60 15 63
2014 Language of service - Both English and French 32 0 32 0 4 28 4 47 6 25

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 29 9 3 0 10 2 86 4 63
2017 Language of service - Both English and French 61 18 5 0 0 16 0 94 0 22
2014 Language of service - English only 36 31 16 8 0 9 0 74 8 63
2014 Language of service - Both English and French 40 25 28 4 4 0 0 64 8 25
2011 Language of service - English only 31 39 19 3 4 4 0 73 7 72
2011 Language of service - Both English and French 60 20 8 3 6 3 0 82 9 36

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 0 100 22
2014 Language of service - Both English and French 0 100 25

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 11 16 2 0 37 2 72 3 63
2017 Language of service - Both English and French 35 0 13 5 0 47 0 65 9 22
2014 Language of service - English only 26 10 19 2 2 35 8 62 5 63
2014 Language of service - Both English and French 36 0 16 0 4 44 0 64 7 25

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 20 8 2 0 15 0 89 2 62
2017 Language of service - Both English and French 55 25 5 0 0 16 0 94 0 22
2014 Language of service - English only 44 25 14 2 2 14 0 80 4 63
2014 Language of service - Both English and French 43 36 16 0 4 0 0 80 4 25
2011 Language of service - English only 32 40 18 3 0 7 0 78 3 72
2011 Language of service - Both English and French 58 22 11 0 3 6 0 85 3 36

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 11 89 63
2014 Language of service - English only 11 89 63
2014 Language of service - Both English and French 24 76 25

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 57 7 0 2 1 4 91 2 63
2017 Language of service - Both English and French 16 47 13 4 0 0 19 78 5 22
2014 Language of service - English only 31 48 6 5 3 1 6 85 8 63
2014 Language of service - Both English and French 32 41 12 4 0 0 12 82 4 25
2011 Language of service - English only 25 56 6 9 3 0 3 83 12 72
2011 Language of service - Both English and French 23 57 9 6 0 0 6 84 6 34
2008 Language of service - English only 21 51 11 7 5 2 3 76 12 87
2008 Language of service - Both English and French 39 47 5 3 3 0 3 89 5 38

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 30 21 0 3 22 8 66 5 63
2017 Language of service - Both English and French 25 27 22 10 0 10 6 62 12 22
2014 Language of service - English only 10 20 16 15 3 27 8 47 29 63
2014 Language of service - Both English and French 24 9 12 8 4 39 4 58 22 25
2011 Language of service - English only 8 22 35 7 0 26 1 42 10 72
2011 Language of service - Both English and French 24 14 27 0 8 26 0 52 11 36

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 27 8 5 0 2 4 86 5 63
2017 Language of service - Both English and French 43 15 4 5 5 6 23 80 14 22
2014 Language of service - English only 35 28 19 2 5 6 6 72 7 63
2014 Language of service - Both English and French 32 32 12 4 4 4 12 76 10 25
2011 Language of service - English only 32 36 18 3 1 6 4 75 5 72
2011 Language of service - Both English and French 37 35 14 3 3 3 5 79 7 35
2008 Language of service - English only 22 33 16 9 5 12 3 64 16 86
2008 Language of service - Both English and French 47 24 13 3 0 11 3 82 3 38

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 33 12 2 3 8 3 81 5 62
2017 Language of service - Both English and French 34 14 4 5 5 11 27 77 16 22
2014 Language of service - English only 26 34 14 8 3 11 5 71 13 63
2014 Language of service - Both English and French 28 32 16 4 4 8 8 71 10 25
2011 Language of service - English only 21 32 20 10 1 11 4 63 13 71
2011 Language of service - Both English and French 30 45 8 3 3 6 5 84 7 36
2008 Language of service - English only 17 25 14 17 10 13 3 51 33 87
2008 Language of service - Both English and French 37 24 18 11 3 5 3 66 14 38
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 18 4 11 0 2 2 84 12 63
2017 Language of service - Both English and French 55 31 4 5 4 0 0 87 9 22

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 66 19 5 5 3 2 0 87 8 62
2017 Language of service - Both English and French 54 27 9 0 4 5 0 86 4 22

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 30 8 6 3 0 0 82 10 63
2017 Language of service - Both English and French 54 36 5 5 0 0 0 90 5 22

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 36 5 8 8 0 0 79 16 63
2017 Language of service - Both English and French 49 28 19 4 0 0 0 77 4 22

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 32 18 6 2 0 0 74 8 63
2017 Language of service - Both English and French 73 12 9 0 6 0 0 85 6 22

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 39 19 22 10 0 0 49 32 62
2017 Language of service - Both English and French 15 22 32 32 0 0 0 36 32 22

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 34 31 22 5 0 0 42 27 63
2017 Language of service - Both English and French 10 26 36 19 9 0 0 36 28 22

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 32 26 14 11 0 0 48 26 63
2017 Language of service - Both English and French 25 17 32 9 14 4 0 43 24 22

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 22 12 13 2 0 5 72 15 63
2017 Language of service - Both English and French 37 24 25 5 4 0 4 64 10 22

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 28 19 14 11 0 0 55 26 63
2017 Language of service - Both English and French 28 21 34 9 9 0 0 49 18 21

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 27 30 13 6 0 0 51 20 63
2017 Language of service - Both English and French 29 28 38 0 5 0 0 56 5 21

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 35 31 19 8 0 0 41 28 63
2017 Language of service - Both English and French 24 14 37 15 10 0 0 39 25 21

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 45 27 12 6 0 0 55 18 63
2017 Language of service - Both English and French 29 32 25 14 0 0 0 61 14 21

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 35 30 16 3 0 0 51 19 63
2017 Language of service - Both English and French 29 37 28 6 0 0 0 66 6 21

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 20 8 6 0 0 0 86 6 63
2017 Language of service - Both English and French 71 24 5 0 0 0 0 95 0 22

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 8 5 5 0 2 0 90 5 63
2017 Language of service - Both English and French 83 4 4 5 0 0 4 90 5 22

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 23 8 5 0 0 0 87 5 63
2017 Language of service - Both English and French 74 18 4 0 0 0 4 96 0 22

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 16 11 9 0 0 0 79 9 63
2017 Language of service - Both English and French 69 9 8 9 0 0 4 82 10 22

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 14 3 0 2 0 32 93 2 63
2017 Language of service - Both English and French 74 9 9 0 0 0 8 90 0 22

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 73 19 1 2 0 0 5 97 2 63
2017 Language of service - Both English and French 82 13 0 0 0 0 4 100 0 22

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 24 12 2 0 1 0 86 2 63
2017 Language of service - Both English and French 73 11 13 0 4 0 0 83 4 22

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 28 17 5 2 0 1 77 7 63
2017 Language of service - Both English and French 68 14 14 0 0 4 0 85 0 22

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 37 40 10 3 0 0 46 14 63
2017 Language of service - Both English and French 14 21 50 15 0 0 0 36 15 22

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 15 42 24 7 0 0 30 27 63
2017 Language of service - Both English and French 0 20 52 9 15 0 4 25 21 21
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 33 13 2 5 8 0 42 58 63
2017 Language of service - Both English and French 46 26 14 11 0 0 4 47 53 22

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 31
2017 Language of service - Both English and French 0 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 37 31
2017 Language of service - Both English and French 21 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 31
2017 Language of service - Both English and French 29 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 52 31
2017 Language of service - Both English and French 39 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 31
2017 Language of service - Both English and French 0 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 31
2017 Language of service - Both English and French 51 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 10 59 22 3 3 3 31
2017 Language of service - Both English and French 17 72 0 0 0 11 11

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 62 19 7 0 0 0 12 92 0 33
2017 Language of service - Both English and French 71 18 0 11 0 0 0 89 11 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 6 14 9 10 6 41 40 35 33
2017 Language of service - Both English and French 8 28 10 8 19 0 26 49 38 11
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