2017 Public Service Employee Survey Results by Theme for Western Economic Diversification Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	42	44	6	5	3	86	8	248
2017	First official language - French	33	48	8	7	4	81	11	25
2014	First official language - English	35	45	6	8	6	80	14	228
2014	First official language - French	40	44	8	4	4	84	8	25
2011	First official language - English	33	44	11	7	5	78	12	326
2011	First official language - French	47	43	0	5	5	89	11	36
2008	First official language - English	37	37	10	11	4	74	15	329
2008	First official language - French	39	41	15	5	0	80	5	41

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	45	38	8	6	2	1	0	83	9	248
2017	First official language - French	25	45	16	7	7	0	0	70	15	25

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	59	31	6	3	1	90	4	248
2017	First official language - French	44	52	4	0	0	96	0	24
2014	First official language - English	60	28	6	4	3	88	6	227
2014	First official language - French	68	28	0	4	0	96	4	25
2011	First official language - English	61	29	7	2	2	90	3	325
2011	First official language - French	72	22	3	3	0	94	3	36

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	35	7	4	2	0	86	7	247
2017	First official language - French	31	54	4	4	7	0	85	11	24
2014	First official language - English	47	34	7	7	4	0	81	12	228
2014	First official language - French	56	32	4	8	0	0	88	8	25
2011	First official language - English	43	43	8	4	3	0	86	6	326
2011	First official language - French	47	43	0	8	3	0	89	11	36
2008	First official language - English	40	40	10	8	2	1	80	10	330
2008	First official language - French	44	46	2	7	0	0	90	7	41

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	60	28	6	4	1	2	0	89	5	247
2017	First official language - French	50	32	11	0	7	0	0	82	7	25
2014	First official language - English	44	32	13	7	4	0	0	76	11	228
2014	First official language - French	43	40	12	0	4	0	0	84	4	25
2011	First official language - English	41	30	13	9	7	1	0	71	16	326
2011	First official language - French	50	33	9	0	5	0	3	85	6	36

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	56	33	6	3	2	1	89	5	247
2017	First official language - French	45	32	8	7	7	0	78	15	25
2014	First official language - English	45	31	12	7	4	0	77	11	228
2014	First official language - French	43	36	12	4	4	0	80	8	25
2011	First official language - English	40	34	11	10	6	0	74	16	326
2011	First official language - French	47	39	9	0	5	0	86	5	36
2008	First official language - English	37	34	11	11	6	1	72	17	332
2008	First official language - French	54	39	5	0	2	0	93	2	41

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	45	28	14	8	4	2	0	74	12	247
2017	First official language - French	40	28	12	4	11	5	0	72	15	25
2014	First official language - English	36	22	14	14	10	3	1	61	25	228
2014	First official language - French	24	36	8	12	8	12	0	68	23	25
2011	First official language - English	32	27	15	14	8	3	1	62	23	326
2011	First official language - French	38	31	12	8	6	5	0	73	15	36
2008	First official language - English	29	27	12	16	10	5	1	59	27	332
2008	First official language - French	49	29	15	5	2	0	0	78	7	41

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	60	29	5	5	1	1	0	89	6	248
2017	First official language - French	47	30	4	12	0	0	6	83	12	25
2014	First official language - English	54	28	7	4	3	2	1	85	8	228
2014	First official language - French	68	28	0	0	4	0	0	96	4	25
2011	First official language - English	51	28	10	5	4	2	0	81	9	327
2011	First official language - French	50	30	8	5	3	3	0	83	8	36
2008	First official language - English	47	27	10	9	5	2	1	76	14	331
2008	First official language - French	54	24	10	5	7	0	0	78	12	41

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	56	29	5	6	2	1	0	87	9	248
2017	First official language - French	40	43	8	4	0	0	6	88	4	25
2014	First official language - English	57	30	3	5	4	0	0	88	9	228
2014	First official language - French	60	32	4	4	0	0	0	92	4	25
2011	First official language - English	45	35	5	10	5	1	0	80	15	327
2011	First official language - French	50	45	0	3	3	0	0	95	5	36
2008	First official language - English	44	29	8	11	5	1	1	75	17	332
2008	First official language - French	49	27	15	5	5	0	0	76	10	41

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	63	23	7	4	3	0	86	7	247
2017	First official language - French	51	23	8	12	0	6	79	12	25
2014	First official language - English	59	24	6	6	4	0	83	10	227
2014	First official language - French	64	24	8	4	0	0	88	4	25

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	41	40	8	8	1	3	0	83	9	247
2017	First official language - French	32	33	16	8	7	4	0	68	16	25
2014	First official language - English	35	36	9	12	4	4	0	74	16	228
2014	First official language - French	35	44	12	4	4	0	0	80	8	25
2011	First official language - English	35	32	12	11	7	3	1	70	18	325
2011	First official language - French	44	39	9	0	5	3	0	85	6	36

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	44	38	8	7	2	0	83	9	247
2017	First official language - French	42	23	16	11	8	0	65	19	25
2014	First official language - English	33	35	14	12	5	0	69	17	228
2014	First official language - French	28	48	12	4	8	0	76	12	25
2011	First official language - English	29	35	13	14	9	0	65	23	326
2011	First official language - French	46	22	23	3	3	3	71	6	36
2008	First official language - English	30	33	11	13	11	2	64	25	332
2008	First official language - French	46	32	12	7	2	0	78	10	41

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	27	38	11	14	6	4	0	68	21	245
2017	First official language - French	37	8	20	12	7	17	0	53	23	25
2014	First official language - English	24	35	15	16	6	3	0	62	23	228
2014	First official language - French	23	48	8	16	0	4	0	75	17	25
2011	First official language - English	19	35	15	18	9	3	1	55	29	327
2011	First official language - French	22	47	29	0	3	0	0	69	3	36
2008	First official language - English	17	39	13	18	9	5	0	59	28	332
2008	First official language - French	39	37	7	12	2	2	0	78	15	41

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	41	33	8	11	3	3	77	15	247
2017	First official language - French	35	19	19	12	11	4	56	24	25
2014	First official language - English	31	35	14	8	7	3	69	16	227
2014	First official language - French	35	32	16	8	4	4	70	13	25
2011	First official language - English	30	32	14	11	9	4	65	20	326
2011	First official language - French	49	31	14	3	3	0	80	6	36
2008	First official language - English	30	32	10	11	12	6	66	24	332
2008	First official language - French	44	29	12	12	2	0	73	15	41

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	27	40	12	12	7	2	69	19	246
2017	First official language - French	22	30	23	12	7	5	55	20	25
2014	First official language - English	24	41	15	12	6	2	66	18	228
2014	First official language - French	31	44	8	8	8	0	76	16	25
2011	First official language - English	20	38	13	16	11	1	59	27	327
2011	First official language - French	33	45	17	3	3	0	78	6	36
2008	First official language - English	19	42	12	17	9	2	61	27	332
2008	First official language - French	39	37	12	5	7	0	76	12	41

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	40	38	11	10	1	78	11	248
2017	First official language - French	25	42	18	8	7	67	15	25
2014	First official language - English	40	34	11	10	5	74	15	228
2014	First official language - French	40	24	28	4	4	64	8	25
2011	First official language - English	30	41	10	13	6	71	19	327
2011	First official language - French	39	36	8	14	3	75	17	36

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	40	42	10	8	1	0	0	81	9	248
2017	First official language - French	23	53	4	16	4	0	0	76	19	25

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	25	26	13	12	5	17	3	63	21	246
2017	First official language - French	14	20	23	4	7	29	4	50	16	25
2014	First official language - English	22	28	14	11	6	14	5	62	21	228
2014	First official language - French	19	28	16	4	4	25	4	66	11	25

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	33	5	8	2	0	86	9	248
2017	First official language - French	39	39	4	12	0	6	83	12	25
2014	First official language - English	53	33	7	3	3	0	86	7	228
2014	First official language - French	64	28	4	0	0	4	96	0	25
2011	First official language - English	46	33	10	6	5	0	79	11	326
2011	First official language - French	52	34	8	6	0	0	86	6	35
2008	First official language - English	38	33	11	9	8	1	72	17	332
2008	First official language - French	41	24	22	7	5	0	66	12	41

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	51	26	12	6	1	0	4	80	8	72
2014	First official language - English	46	28	5	8	3	2	9	83	12	65

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	53	31	7	5	1	1	0	86	7	246
2017	First official language - French	34	43	14	0	0	5	4	84	0	25
2014	First official language - English	53	32	7	5	3	0	1	85	7	228
2014	First official language - French	35	37	4	12	0	4	8	82	14	25
2011	First official language - English	48	30	9	7	3	1	2	80	11	326
2011	First official language - French	67	28	3	0	3	0	0	95	3	36
2008	First official language - English	44	35	7	9	4	2	0	80	13	332
2008	First official language - French	59	22	10	7	2	0	0	80	10	41

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	49	26	8	6	2	9	0	83	9	246
2017	First official language - French	17	39	19	4	7	14	0	66	13	25
2014	First official language - English	46	26	10	5	4	6	2	78	10	228
2014	First official language - French	35	40	4	0	8	8	4	86	9	25
2011	First official language - English	46	22	12	6	8	4	2	73	14	327
2011	First official language - French	52	25	14	0	5	3	0	80	6	36
2008	First official language - English	39	28	10	8	7	8	1	72	17	332
2008	First official language - French	43	28	10	8	5	8	0	76	14	40

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	43	36	9	10	3	0	0	79	13	248
2017	First official language - French	30	33	14	15	8	0	0	63	22	25
2014	First official language - English	29	45	10	11	4	0	0	75	16	227
2014	First official language - French	43	41	4	4	8	0	0	84	12	25
2011	First official language - English	32	47	8	9	3	0	2	80	12	327
2011	First official language - French	47	42	8	3	0	0	0	89	3	36
2008	First official language - English	35	42	11	6	4	1	1	78	10	332
2008	First official language - French	29	49	10	5	0	0	7	84	5	41

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	49	38	6	4	3	87	7	248
2017	First official language - French	33	45	11	7	4	78	11	25
2014	First official language - English	42	40	9	5	4	82	9	228
2014	First official language - French	44	36	12	8	0	80	8	25
2011	First official language - English	45	37	10	4	4	82	8	326
2011	First official language - French	56	33	5	0	5	89	5	36
2008	First official language - English	38	39	10	9	3	78	12	332
2008	First official language - French	37	49	12	2	0	85	2	41

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	55	34	4	6	1	0	89	7	248
2017	First official language - French	37	56	4	0	4	0	93	4	25
2014	First official language - English	47	38	6	4	5	0	85	9	228
2014	First official language - French	52	24	12	8	4	0	76	12	25
2011	First official language - English	50	36	7	4	3	0	86	7	327
2011	First official language - French	53	37	5	5	0	0	89	5	36
2008	First official language - English	46	36	7	7	3	0	83	10	332
2008	First official language - French	44	37	7	10	0	2	83	10	41

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	38	37	9	10	3	2	0	77	14	247
2017	First official language - French	37	23	16	11	7	0	5	64	19	25
2014	First official language - English	28	38	15	12	6	1	0	67	18	228
2014	First official language - French	39	20	28	4	4	4	0	62	9	25
2011	First official language - English	34	35	10	12	8	1	1	70	20	326
2011	First official language - French	50	22	26	3	0	0	0	72	3	36
2008	First official language - English	30	34	10	11	12	2	1	66	24	332
2008	First official language - French	44	37	10	7	2	0	0	80	10	41

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	18	34	9	18	15	4	3	55	35	246
2017	First official language - French	21	16	16	18	14	9	5	43	38	25
2014	First official language - English	19	24	11	21	21	2	2	45	44	228
2014	First official language - French	23	8	24	21	12	4	8	36	37	25
2011	First official language - English	14	23	14	20	25	0	3	39	47	327
2011	First official language - French	16	25	25	17	17	0	0	41	34	36
2008	First official language - English	13	27	11	16	29	2	2	42	46	332
2008	First official language - French	5	20	22	27	24	0	2	25	53	41

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	41	40	10	7	1	1	81	9	248
2017	First official language - French	22	35	19	17	8	0	56	25	24
2014	First official language - English	30	43	10	12	6	0	73	17	228
2014	First official language - French	32	44	12	8	4	0	76	12	25
2011	First official language - English	37	39	8	8	7	0	76	15	327
2011	First official language - French	44	36	14	3	0	3	83	3	36

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	48	35	8	8	1	83	9	248
2017	First official language - French	40	28	21	8	4	68	11	24
2014	First official language - English	38	38	9	9	6	76	15	228
2014	First official language - French	44	36	12	4	4	80	8	25

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	47	38	9	5	0	0	85	6	248
2017	First official language - French	37	38	12	9	4	0	75	13	23
2014	First official language - English	42	33	11	8	5	0	76	14	228
2014	First official language - French	51	25	8	8	8	0	76	16	25
2011	First official language - English	46	35	8	7	3	1	81	10	326
2011	First official language - French	45	35	8	8	0	3	83	9	35

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	35	43	11	6	3	2	0	80	9	247
2017	First official language - French	26	43	12	7	7	4	0	72	15	25

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	55	29	8	6	1	0	0	84	7	246
2017	First official language - French	43	22	19	8	4	4	0	68	12	25
2014	First official language - English	43	37	7	9	3	0	0	80	12	228
2014	First official language - French	54	25	13	4	0	0	4	83	4	24
2011	First official language - English	50	34	6	6	3	0	0	84	10	325
2011	First official language - French	50	31	8	11	0	0	0	81	11	36

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	33	25	10	12	9	3	9	65	24	248
2017	First official language - French	38	16	11	22	4	0	9	60	28	25
2014	First official language - English	32	22	10	15	12	0	9	59	30	228
2014	First official language - French	15	33	8	12	20	4	8	54	36	25
2011	First official language - English	25	26	10	11	15	2	11	58	30	325
2011	First official language - French	39	25	8	17	5	3	3	67	24	36
2008	First official language - English	23	23	10	15	20	2	7	50	38	331
2008	First official language - French	34	22	15	10	7	0	12	64	19	41

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	37	43	14	3	3	0	0	80	6	247
2017	First official language - French	32	42	14	8	0	4	0	77	8	25
2014	First official language - English	36	39	16	7	2	0	0	75	9	228
2014	First official language - French	32	28	28	8	0	0	4	62	8	25
2011	First official language - English	35	39	16	6	4	0	0	74	9	327
2011	First official language - French	22	42	19	14	3	0	0	64	17	36
2008	First official language - English	31	32	23	8	6	0	0	64	13	331
2008	First official language - French	22	37	27	7	5	0	2	60	13	41

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	60	24	4	5	2	2	2	88	8	247
2017	First official language - French	32	30	8	19	4	0	6	67	25	25
2014	First official language - English	51	23	7	6	6	2	5	80	13	227
2014	First official language - French	55	12	9	0	12	4	8	77	14	25
2011	First official language - English	48	28	8	4	5	1	5	82	10	326
2011	First official language - French	48	19	3	14	3	6	8	78	19	36

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	First official language - English	28	38	34	248
2017	First official language - French	20	50	31	25
2014	First official language - English	31	36	33	228
2014	First official language - French	36	24	40	25
2011	First official language - English	35	31	34	326
2011	First official language - French	37	30	33	36

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	First official language - English	18	8	34	16	20	4	69
2014	First official language - English	14	14	34	18	9999	20	70
2011	First official language - English	17	11	38	22	9999	12	115
2011	First official language - French	54	15	31	0	9999	0	13

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	36	7	5	1	0	87	6	248
2017	First official language - French	43	41	12	4	0	0	84	4	25
2014	First official language - English	52	36	6	3	2	0	89	5	228
2014	First official language - French	40	52	8	0	0	0	92	0	25
2011	First official language - English	42	40	9	5	3	1	83	8	326
2011	First official language - French	47	45	5	3	0	0	92	3	36
2008	First official language - English	45	37	8	7	3	0	82	10	331
2008	First official language - French	46	39	10	5	0	0	85	5	41

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	40	43	8	8	0	0	83	8	245
2017	First official language - French	38	40	15	0	4	4	81	4	25
2014	First official language - English	45	37	9	4	4	0	83	8	228
2014	First official language - French	35	44	12	8	0	0	80	8	25
2011	First official language - English	30	42	13	8	6	0	73	14	325
2011	First official language - French	44	41	14	0	0	0	86	0	36

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	11	20	39	18	9	1	1	28	32	247
2017	First official language - French	8	23	40	11	9	4	5	21	35	25
2014	First official language - English	12	20	42	16	8	0	1	24	33	227
2014	First official language - French	8	36	28	16	8	0	4	25	46	25
2011	First official language - English	14	22	37	15	10	0	2	25	37	325
2011	First official language - French	11	19	50	11	5	0	3	17	31	36
2008	First official language - English	11	23	36	20	7	1	2	28	36	332
2008	First official language - French	3	25	45	23	5	0	0	28	28	40

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	4	11	28	27	25	2	2	55	16	248
2017	First official language - French	7	7	28	33	16	0	9	53	16	25
2014	First official language - English	8	12	30	30	16	3	2	48	20	225
2014	First official language - French	4	20	16	36	16	0	8	56	26	25
2011	First official language - English	7	15	28	27	19	1	2	48	23	326
2011	First official language - French	3	11	28	31	19	3	6	55	15	36
2008	First official language - English	7	15	27	33	14	2	3	49	23	332
2008	First official language - French	0	12	27	39	15	0	7	58	13	41

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	15	25	28	17	13	1	0	30	41	247
2017	First official language - French	24	31	14	19	4	0	9	24	60	25
2014	First official language - English	22	21	30	16	7	1	3	24	45	227
2014	First official language - French	20	13	31	20	12	0	4	33	34	25
2011	First official language - English	21	23	30	14	9	1	2	24	46	325
2011	First official language - French	14	28	27	19	5	0	6	26	45	36
2008	First official language - English	23	23	26	16	7	1	4	24	49	332
2008	First official language - French	20	20	32	22	5	0	2	28	40	41

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	9	16	39	24	12	0	0	36	25	248
2017	First official language - French	8	27	37	11	14	0	4	25	36	25
2014	First official language - English	8	21	41	17	12	0	1	29	29	226
2014	First official language - French	0	20	40	36	0	4	0	37	21	25
2011	First official language - English	9	14	38	26	12	0	2	38	23	325
2011	First official language - French	16	14	41	17	8	0	3	26	31	36
2008	First official language - English	6	16	38	26	11	1	2	38	23	331
2008	First official language - French	10	18	40	23	10	0	0	33	28	40

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	12	23	32	18	12	2	2	30	37	247
2017	First official language - French	8	31	26	18	9	0	9	29	43	25
2014	First official language - English	22	28	29	12	6	1	2	18	52	228
2014	First official language - French	12	36	36	12	4	0	0	16	48	25
2011	First official language - English	15	20	30	18	15	0	2	34	36	325
2011	First official language - French	3	31	33	25	5	0	3	31	35	36
2008	First official language - English	10	18	29	24	13	3	2	39	29	329
2008	First official language - French	2	22	44	24	5	2	0	30	25	41

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	3	10	20	39	22	3	3	65	13	247
2017	First official language - French	4	7	31	37	8	5	9	52	13	25
2014	First official language - English	5	12	31	29	16	1	7	48	18	227
2014	First official language - French	0	16	8	48	12	8	8	71	19	25
2011	First official language - English	7	14	26	29	21	0	4	52	21	324
2011	First official language - French	3	20	22	36	11	0	9	51	25	36
2008	First official language - English	8	15	32	26	11	4	4	40	25	332
2008	First official language - French	7	22	32	15	17	2	5	34	32	41

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	13	21	38	15	11	2	1	27	34	248
2017	First official language - French	8	38	16	21	12	0	5	35	49	25
2014	First official language - English	16	22	37	14	7	1	3	22	40	228
2014	First official language - French	12	28	28	12	16	0	4	29	42	25

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	57	28	6	6	2	0	0	85	9	247
2017	First official language - French	50	28	4	11	4	0	4	80	15	25
2014	First official language - English	61	17	6	9	6	1	0	78	15	228
2014	First official language - French	48	36	0	4	4	4	4	91	9	25

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	64	27	3	5	1	0	91	6	246
2017	First official language - French	62	35	0	0	4	0	96	4	25
2014	First official language - English	60	31	4	2	3	0	91	5	228
2014	First official language - French	52	36	8	0	0	4	92	0	25

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	54	33	7	2	1	3	90	3	246
2017	First official language - French	42	31	16	0	4	8	79	4	25
2014	First official language - English	53	30	10	2	1	4	86	4	228
2014	First official language - French	35	48	8	0	0	8	91	0	25

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	48	41	6	4	0	1	90	4	247
2017	First official language - French	42	30	16	8	4	0	73	12	25
2014	First official language - English	47	38	7	4	2	1	86	6	228
2014	First official language - French	39	36	12	8	0	4	79	9	25
2011	First official language - English	39	36	14	6	5	1	75	11	325
2011	First official language - French	58	28	8	6	0	0	86	6	36

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	66	31	2	1	0	96	1	247
2017	First official language - French	50	43	4	4	0	93	4	25
2014	First official language - English	60	28	8	3	1	88	4	227
2014	First official language - French	51	37	8	0	4	88	4	25
2011	First official language - English	49	33	9	4	4	83	8	326
2011	First official language - French	60	31	6	3	0	92	3	36
2008	First official language - English	46	37	6	8	4	83	11	332
2008	First official language - French	56	32	5	7	0	88	7	41

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	47	26	9	6	4	5	4	80	11	246
2017	First official language - French	21	37	8	12	4	4	13	71	19	24
2014	First official language - English	43	30	11	7	3	5	1	77	11	228
2014	First official language - French	20	45	4	12	4	8	8	76	19	25

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	60	33	4	1	0	2	95	1	247
2017	First official language - French	55	35	7	0	0	4	93	0	25
2014	First official language - English	58	30	7	3	1	2	89	4	228
2014	First official language - French	55	41	4	0	0	0	96	0	25
2011	First official language - English	48	40	6	3	2	2	89	5	325
2011	First official language - French	55	37	8	0	0	0	92	0	36

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	48	37	6	4	1	4	1	88	5	247
2017	First official language - French	48	36	9	4	4	0	0	84	8	25
2014	First official language - English	59	27	6	4	2	2	0	88	6	226
2014	First official language - French	56	28	8	4	0	0	4	87	4	25
2011	First official language - English	51	29	9	7	3	1	1	80	10	325
2011	First official language - French	70	22	6	0	3	0	0	92	3	36
2008	First official language - English	34	33	8	11	11	3	1	69	23	331
2008	First official language - French	49	20	17	5	5	5	0	72	10	41

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	45	36	7	6	1	4	85	7	247
2017	First official language - French	39	17	15	11	4	14	65	17	25
2014	First official language - English	60	30	7	1	1	1	91	2	228
2014	First official language - French	64	24	4	4	0	4	91	4	25
2011	First official language - English	57	31	6	3	1	1	90	4	325
2011	First official language - French	55	30	9	3	0	3	88	3	36

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	25	27	16	10	11	11	1	59	23	245
2017	First official language - French	26	8	19	19	11	11	5	41	36	25
2014	First official language - English	26	23	16	13	12	8	2	54	28	228
2014	First official language - French	16	32	16	16	4	12	4	56	24	25
2011	First official language - English	22	19	18	12	15	10	3	48	31	324
2011	First official language - French	22	25	16	12	5	14	5	58	21	36

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	60	35	2	4	0	95	4	248
2017	First official language - French	60	36	0	4	0	96	4	25
2014	First official language - English	48	41	2	7	3	89	9	227
2014	First official language - French	51	37	4	4	4	88	8	25
2011	First official language - English	52	39	2	5	2	91	7	327
2011	First official language - French	64	28	3	6	0	92	6	36
2008	First official language - English	48	38	4	7	3	86	10	331
2008	First official language - French	71	20	2	7	0	90	7	41

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	56	27	6	7	3	84	10	248
2017	First official language - French	41	44	4	11	0	85	11	25
2014	First official language - English	67	25	3	2	4	92	6	227
2014	First official language - French	51	41	4	4	0	92	4	25
2011	First official language - English	59	30	2	5	3	89	9	326
2011	First official language - French	56	28	8	8	0	84	8	36

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	69	25	3	2	1	94	3	247
2017	First official language - French	54	42	4	0	0	96	0	25
2014	First official language - English	56	37	4	3	0	92	4	228
2014	First official language - French	63	16	16	0	4	80	4	25

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	90	6	0	0	0	1	1	99	1	248
2017	First official language - French	48	40	4	8	0	0	0	88	8	25
2014	First official language - English	80	13	2	0	0	2	4	97	0	227
2014	First official language - French	67	21	8	4	0	0	0	88	4	25
2011	First official language - English	82	13	2	1	1	0	2	96	2	326
2011	First official language - French	60	16	12	6	6	0	0	77	11	36
2008	First official language - English	82	12	1	0	1	2	3	97	1	330
2008	First official language - French	56	32	5	0	7	0	0	88	7	41

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	86	8	2	1	0	2	97	1	247
2017	First official language - French	32	27	4	19	17	0	60	36	25
2014	First official language - English	79	11	3	2	0	4	95	2	227
2014	First official language - French	55	4	20	4	12	4	62	17	25
2011	First official language - English	84	10	3	1	1	1	95	2	326
2011	First official language - French	53	19	3	14	12	0	72	25	36
2008	First official language - English	82	12	2	1	0	3	96	2	331
2008	First official language - French	54	17	7	12	10	0	71	22	41

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	80	11	2	0	1	0	6	97	1	247
2017	First official language - French	22	26	0	23	28	0	0	49	51	25
2014	First official language - English	78	7	7	1	0	1	7	91	1	228
2014	First official language - French	44	8	12	13	12	0	12	58	28	25
2011	First official language - English	76	12	5	0	1	1	6	93	1	327
2011	First official language - French	33	22	19	8	18	0	0	55	26	36
2008	First official language - English	73	7	6	1	3	0	9	89	4	332
2008	First official language - French	22	22	20	15	15	0	7	47	32	41

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	85	7	2	0	1	0	6	98	1	248
2017	First official language - French	32	19	0	16	22	0	10	58	42	24
2014	First official language - English	78	7	4	1	1	0	9	94	2	228
2014	First official language - French	43	16	8	9	20	0	4	61	30	25
2011	First official language - English	79	8	4	0	2	0	7	93	2	325
2011	First official language - French	56	14	16	9	0	0	5	73	9	36
2008	First official language - English	80	3	4	2	0	1	10	93	2	332
2008	First official language - French	41	17	15	5	12	0	10	65	19	41

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	70	18	5	1	1	1	4	93	2	247
2017	First official language - French	19	37	0	28	17	0	0	56	44	25
2014	First official language - English	72	14	6	2	0	0	6	92	2	227
2014	First official language - French	43	16	20	5	8	0	8	64	14	25

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	72	14	6	2	0	2	4	92	2	247
2017	First official language - French	36	29	11	11	8	5	0	68	20	25
2014	First official language - English	75	12	6	0	1	2	4	92	1	228
2014	First official language - French	48	32	4	0	8	4	4	87	9	25
2011	First official language - English	75	14	6	0	1	1	3	92	1	327
2011	First official language - French	49	16	17	14	3	0	0	66	17	36
2008	First official language - English	76	9	8	1	1	2	5	90	2	332
2008	First official language - French	54	15	12	15	5	0	0	68	20	41

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	9	91	246
2017	First official language - French	19	81	25
2014	First official language - English	10	90	227

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	First official language - English	48	21
2014	First official language - English	39	23

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	First official language - English	64	21
2014	First official language - English	78	23

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	21
2014	First official language - English	0	23

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	21
2014	First official language - English	0	23

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	23

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	23

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	21
2014	First official language - English	0	23

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	First official language - English	39	21
2014	First official language - English	30	23

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	First official language - English	33	21
2014	First official language - English	57	23

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	First official language - English	50	21
2014	First official language - English	43	23

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	First official language - English	37	21
2014	First official language - English	26	23

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2014	First official language - English	26	23

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	First official language - English	55	21
2014	First official language - English	57	23

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	First official language - English	23	21
2014	First official language - English	35	23

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	21
2014	First official language - English	0	23

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	23

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	First official language - English	33	21
2014	First official language - English	61	23

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2014	First official language - English	26	23

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	53	21
2014	First official language - English	39	23

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	22	23

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	44	23

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	23

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	23

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	24	21
2014	First official language - English	34	23

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	23	20
2014	First official language - English	0	20

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2014	First official language - English	35	20

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	20

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	First official language - English	43	20
2014	First official language - English	70	20

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	20
2014	First official language - English	0	20

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	47	20
2014	First official language - English	75	20

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	20

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	75	25	22

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	20	14	2	2	26	7	73	7	246
2017	First official language - French	25	8	22	4	4	32	5	52	12	25
2014	First official language - English	25	14	13	5	4	32	7	64	15	228
2014	First official language - French	16	16	36	0	0	32	0	47	0	25

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	48	26	8	5	0	12	1	85	6	247
2017	First official language - French	31	38	15	0	4	13	0	79	4	25
2014	First official language - English	42	26	14	7	3	9	0	75	10	228
2014	First official language - French	27	37	28	0	0	8	0	69	0	25
2011	First official language - English	40	34	14	4	3	5	0	77	8	325
2011	First official language - French	61	25	8	0	3	3	0	88	3	36

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	5	95	247
2014	First official language - English	4	96	228
2014	First official language - French	0	100	25

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	First official language - English	81	10
2014	First official language - English	80	10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10
2014	First official language - English	0	10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10
2014	First official language - English	0	10

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	10

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10
2014	First official language - English	0	10

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10
2014	First official language - English	0	10

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10
2014	First official language - English	0	10

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10
2014	First official language - English	0	10

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10
2014	First official language - English	0	10

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10
2014	First official language - English	0	10

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	10

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	57	10
2014	First official language - English	70	10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	77	23	10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	26	13	15	3	1	38	5	69	6	248
2017	First official language - French	22	14	23	4	0	28	9	57	7	25
2014	First official language - English	28	12	15	1	2	38	5	70	5	227
2014	First official language - French	31	12	24	0	0	33	0	64	0	25

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	49	27	7	2	1	14	1	89	4	247
2017	First official language - French	38	30	16	0	0	17	0	81	0	25
2014	First official language - English	46	26	13	2	1	11	1	82	3	228
2014	First official language - French	43	36	16	0	0	4	0	83	0	25
2011	First official language - English	46	31	13	3	1	5	0	82	4	326
2011	First official language - French	58	34	6	0	0	3	0	94	0	36

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	15	85	247
2014	First official language - English	12	88	227

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	82	18	36
2014	First official language - English	81	19	27

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	32	10	3	0	4	0	87	3	29
2014	First official language - English	64	27	0	4	5	0	0	91	9	22

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	30	46	5	4	3	1	10	86	8	248
2017	First official language - French	21	52	13	0	0	9	5	85	0	25
2014	First official language - English	38	42	6	4	1	1	7	87	6	228
2014	First official language - French	32	53	16	0	0	0	0	84	0	25
2011	First official language - English	31	48	4	7	3	1	7	86	10	324
2011	First official language - French	30	58	9	0	0	0	3	91	0	36
2008	First official language - English	29	43	8	6	4	1	8	80	12	332
2008	First official language - French	37	41	10	5	0	0	7	84	5	41

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	17	21	20	4	1	28	9	60	8	247
2017	First official language - French	14	24	19	4	0	24	14	62	7	25
2014	First official language - English	17	18	16	8	3	30	8	56	18	228
2014	First official language - French	24	24	16	12	4	20	0	60	20	25
2011	First official language - English	14	20	25	4	3	27	5	51	12	325
2011	First official language - French	33	27	12	0	6	20	3	78	7	36

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	48	22	7	3	1	8	11	87	5	248
2017	First official language - French	51	28	4	0	4	4	10	91	4	25
2014	First official language - English	39	30	12	3	3	6	7	79	7	228
2014	First official language - French	48	36	12	4	0	0	0	84	4	25
2011	First official language - English	38	31	12	3	2	8	6	80	6	325
2011	First official language - French	55	34	5	3	0	0	3	92	3	36
2008	First official language - English	33	30	10	6	2	11	8	78	10	331
2008	First official language - French	56	17	10	5	0	7	5	83	6	41

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	36	26	8	3	2	13	11	83	6	247
2017	First official language - French	39	32	4	0	4	12	10	91	5	25
2014	First official language - English	32	31	11	5	3	11	7	77	10	228
2014	First official language - French	39	32	20	8	0	0	0	72	8	25
2011	First official language - English	28	30	17	6	3	9	6	69	11	325
2011	First official language - French	45	40	9	0	0	3	3	90	0	35
2008	First official language - English	26	27	12	12	6	11	7	64	22	332
2008	First official language - French	41	22	15	5	5	5	7	72	11	41

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	64	24	3	6	1	0	0	89	8	248
2017	First official language - French	55	23	4	8	4	0	6	83	12	25

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	67	21	5	3	2	1	0	89	6	247
2017	First official language - French	43	35	4	4	4	4	6	87	8	25

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	46	38	6	7	1	2	0	86	8	246
2017	First official language - French	39	45	8	8	0	0	0	84	8	25

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	42	37	9	9	3	1	0	80	12	248
2017	First official language - French	43	27	16	10	4	0	0	70	14	25

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	29	13	3	3	0	0	81	6	247
2017	First official language - French	62	15	11	7	4	0	0	77	11	25

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	21	31	23	17	7	0	0	53	25	246
2017	First official language - French	17	25	26	31	0	0	0	42	31	25

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	22	32	24	14	7	0	1	54	21	248
2017	First official language - French	17	29	26	16	12	0	0	47	28	25

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	23	32	20	14	10	1	0	56	25	246
2017	First official language - French	25	22	16	37	0	0	0	47	37	25

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	47	28	11	7	3	0	4	78	11	246
2017	First official language - French	37	27	26	4	4	0	4	66	8	25

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	32	21	10	8	0	0	61	18	246
2017	First official language - French	27	36	19	18	0	0	0	63	18	25

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	30	31	23	9	6	0	0	62	15	245
2017	First official language - French	18	43	16	20	4	0	0	60	24	25

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	21	32	22	16	8	1	0	53	24	244
2017	First official language - French	17	28	23	16	16	0	0	45	32	25

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	25	36	20	12	7	0	0	60	19	245
2017	First official language - French	21	32	32	8	7	0	0	53	15	25

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	24	39	20	12	5	0	1	63	17	245
2017	First official language - French	17	43	13	8	15	4	0	63	24	25

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	63	20	10	4	3	1	0	84	6	248
2017	First official language - French	65	27	4	4	0	0	0	92	4	25

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	83	7	4	3	1	1	1	92	4	246
2017	First official language - French	71	14	4	4	7	0	0	85	11	25

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	63	25	7	2	0	1	2	90	2	248
2017	First official language - French	66	22	4	0	7	0	0	89	7	25

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	63	18	9	7	1	0	1	82	9	248
2017	First official language - French	52	25	4	8	11	0	0	77	19	25

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	54	14	3	1	1	0	27	93	2	248
2017	First official language - French	70	4	4	0	0	0	22	95	0	25

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	70	18	3	2	0	1	7	94	3	248
2017	First official language - French	77	19	0	0	0	0	4	100	0	25

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	63	19	11	3	2	1	1	84	5	248
2017	First official language - French	72	20	4	4	0	0	0	92	4	25

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	45	34	13	4	2	1	1	80	6	247
2017	First official language - French	58	18	20	4	0	0	0	77	4	25

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	13	37	37	10	2	0	0	51	13	248
2017	First official language - French	17	25	42	12	4	0	0	42	16	25

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	9	14	43	26	7	0	0	34	23	246
2017	First official language - French	4	12	57	11	17	0	0	28	16	25

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	28	8	1	4	7	1	56	44	247
2017	First official language - French	61	8	16	11	4	0	0	61	39	25

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	12	96
2017	First official language - French	28	10

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	29	96
2017	First official language - French	29	10

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	16	96
2017	First official language - French	20	10

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	46	96
2017	First official language - French	11	10

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	First official language - English	3	96
2017	First official language - French	0	10

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	47	96
2017	First official language - French	51	10

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	First official language - English	15	65	11	2	2	5	96

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	62	19	4	1	0	2	12	94	1	101
2017	First official language - French	69	20	11	0	0	0	0	89	0	10

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	8	5	14	7	10	9	47	30	38	101
2017	First official language - French	0	22	31	9	18	0	20	27	34	10

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Western Economic Diversification Canada by Question 107. What is your first official language?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.