2017 Public Service Employee Survey Results by Theme for Office of the Commissioner of Official Languages by Question 111.1. Region of work (variable derived from question 111)

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 37 49 9 3 2 0 0 87 5 107
2014 Region - National Capital Region 32 46 13 5 5 0 0 77 10 127
2011 Region - National Capital Region 40 38 14 4 3 0 0 78 8 115
2008 Region - National Capital Region 39 35 13 9 3 0 0 75 12 99

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 36 41 12 6 6 0 0 76 12 107

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 46 40 12 0 2 0 0 86 2 107
2014 Region - National Capital Region 52 36 9 2 0 0 0 88 2 127
2011 Region - National Capital Region 59 27 10 3 1 0 0 86 3 114

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 45 37 10 5 2 0 0 82 7 106
2014 Region - National Capital Region 40 40 11 6 3 0 0 80 9 127
2011 Region - National Capital Region 45 38 12 2 2 0 0 83 5 115
2008 Region - National Capital Region 43 41 7 6 1 1 0 86 7 99

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 49 29 12 6 4 1 0 78 10 107
2014 Region - National Capital Region 48 31 11 5 6 1 0 79 10 127
2011 Region - National Capital Region 38 33 17 8 4 1 0 71 12 115

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 43 35 13 4 5 0 0 78 9 107
2014 Region - National Capital Region 48 28 13 6 3 1 0 77 10 127
2011 Region - National Capital Region 39 38 11 8 5 0 0 76 13 114
2008 Region - National Capital Region 36 37 6 14 5 1 0 74 19 99

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 31 30 20 7 11 1 0 62 18 107
2014 Region - National Capital Region 38 21 18 12 7 2 1 61 20 127
2011 Region - National Capital Region 33 27 16 13 6 4 0 63 20 115
2008 Region - National Capital Region 28 30 13 11 10 6 1 63 23 99
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 46 39 8 6 1 1 0 86 7 107
2014 Region - National Capital Region 42 31 13 7 2 5 1 77 10 127
2011 Region - National Capital Region 48 27 15 6 2 2 0 77 8 114
2008 Region - National Capital Region 40 29 8 12 6 4 0 73 19 99

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 51 33 11 3 2 0 0 84 5 107
2014 Region - National Capital Region 44 33 7 9 5 2 1 78 14 127
2011 Region - National Capital Region 41 39 11 9 1 0 0 79 10 115
2008 Region - National Capital Region 40 31 8 13 6 1 0 72 19 99

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 58 25 10 5 2 0 0 83 7 107
2014 Region - National Capital Region 47 28 10 9 4 2 1 77 13 127

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 37 33 19 7 2 3 0 73 8 107
2014 Region - National Capital Region 34 36 15 9 2 4 0 73 11 127
2011 Region - National Capital Region 24 47 15 7 3 4 1 73 11 115

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 34 27 28 6 2 2 0 62 9 107
2014 Region - National Capital Region 37 37 15 9 3 0 0 74 12 127
2011 Region - National Capital Region 30 37 18 9 4 1 0 68 14 115
2008 Region - National Capital Region 29 35 13 9 9 1 3 67 19 99

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 27 26 24 15 4 5 0 55 20 107
2014 Region - National Capital Region 26 34 24 11 1 3 1 63 12 127
2011 Region - National Capital Region 15 45 22 11 5 1 0 61 16 114
2008 Region - National Capital Region 14 34 19 14 10 5 3 52 27 98

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 28 31 25 10 3 3 0 61 14 107
2014 Region - National Capital Region 37 38 12 7 3 3 0 77 10 127
2011 Region - National Capital Region 29 39 14 10 5 3 0 71 15 114
2008 Region - National Capital Region 34 31 13 6 5 8 2 73 12 99

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 29 39 18 8 4 2 0 69 13 107
2014 Region - National Capital Region 32 39 16 10 1 1 0 72 11 127
2011 Region - National Capital Region 16 49 18 10 5 2 0 67 15 114
2008 Region - National Capital Region 17 42 15 16 8 1 0 60 24 99
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 39 33 13 10 5 0 0 72 15 107
2014 Region - National Capital Region 37 31 19 7 5 1 0 68 12 127
2011 Region - National Capital Region 32 36 14 7 10 1 0 69 17 115

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 37 42 12 8 0 0 0 80 8 107

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 14 35 18 12 5 12 4 58 20 107
2014 Region - National Capital Region 20 19 20 17 5 14 5 48 27 127

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 42 40 8 8 1 1 0 83 9 107
2014 Region - National Capital Region 46 32 7 8 5 1 1 80 13 127
2011 Region - National Capital Region 43 31 16 10 0 0 0 74 10 115
2008 Region - National Capital Region 33 33 9 16 6 1 1 68 23 99

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 39 38 10 3 3 0 8 83 6 31
2014 Region - National Capital Region 41 32 2 11 2 4 7 82 15 42

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 45 36 13 4 1 0 1 82 5 107
2014 Region - National Capital Region 34 44 10 7 2 2 1 80 10 127
2011 Region - National Capital Region 38 36 10 10 3 2 1 76 14 115
2008 Region - National Capital Region 35 37 14 8 3 2 0 74 11 99

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 38 27 14 6 3 11 1 73 11 107
2014 Region - National Capital Region 37 25 17 11 2 6 2 68 14 127
2011 Region - National Capital Region 38 26 13 10 7 6 0 68 18 115
2008 Region - National Capital Region 37 26 10 11 7 5 3 69 20 99

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 41 38 10 10 2 0 0 78 11 107
2014 Region - National Capital Region 47 34 11 5 3 0 0 81 8 127
2011 Region - National Capital Region 35 41 12 7 3 0 2 77 10 115
2008 Region - National Capital Region 36 31 16 11 5 0 0 68 16 99

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 40 39 13 4 4 0 0 79 8 107
2014 Region - National Capital Region 41 36 13 6 4 0 0 77 10 127
2011 Region - National Capital Region 46 31 15 4 3 0 0 78 8 115
2008 Region - National Capital Region 45 36 7 9 2 0 0 82 11 99

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 44 45 7 3 2 0 0 88 5 107
2014 Region - National Capital Region 53 30 9 8 0 0 0 83 8 126
2011 Region - National Capital Region 49 32 4 9 6 0 0 80 16 115
2008 Region - National Capital Region 51 33 8 5 3 0 0 84 8 99

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 36 28 18 13 4 1 0 65 17 107
2014 Region - National Capital Region 38 36 12 6 3 3 2 78 10 127
2011 Region - National Capital Region 26 38 15 11 6 4 0 67 18 114
2008 Region - National Capital Region 26 42 12 12 3 3 1 72 16 99

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 21 28 13 20 12 4 2 52 35 107
2014 Region - National Capital Region 24 17 16 21 16 2 4 43 39 127
2011 Region - National Capital Region 15 21 17 21 20 2 5 39 43 115
2008 Region - National Capital Region 18 31 20 16 8 3 3 52 26 98

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 39 38 14 8 1 0 0 77 9 107
2014 Region - National Capital Region 36 42 8 10 3 1 0 79 13 127
2011 Region - National Capital Region 40 37 17 2 3 1 0 78 5 114

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 38 42 12 5 3 0 0 80 8 107
2014 Region - National Capital Region 39 41 9 9 2 1 0 81 10 127

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 37 46 11 4 2 0 1 83 6 107
2014 Region - National Capital Region 43 36 13 4 2 1 1 81 7 127
2011 Region - National Capital Region 37 45 13 3 3 0 0 82 5 114

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 34 33 15 11 2 6 0 71 13 106

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 51 31 11 3 2 0 3 85 4 107
2014 Region - National Capital Region 53 33 6 5 2 0 1 87 7 127
2011 Region - National Capital Region 46 32 9 3 6 2 2 81 9 115

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 31 27 12 3 10 3 14 70 16 107
2014 Region - National Capital Region 35 15 14 6 6 6 19 66 15 127
2011 Region - National Capital Region 43 19 9 8 6 2 14 74 15 115
2008 Region - National Capital Region 47 16 5 7 2 6 16 82 12 99

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 35 36 21 4 4 0 1 71 8 107
2014 Region - National Capital Region 39 34 15 5 4 1 2 75 10 127
2011 Region - National Capital Region 42 24 16 12 6 0 0 66 18 115
2008 Region - National Capital Region 19 35 17 17 10 0 1 55 28 98

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 64 23 7 2 0 0 4 90 3 107
2014 Region - National Capital Region 61 24 6 3 3 2 2 88 7 127
2011 Region - National Capital Region 55 26 4 6 6 2 3 84 12 114

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Region - National Capital Region 34 31 35 107
2014 Region - National Capital Region 33 35 32 127
2011 Region - National Capital Region 40 28 31 115

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Region - National Capital Region 6 17 67 2 8 0 39
2014 Region - National Capital Region 21 12 52 2 9999 12 42
2011 Region - National Capital Region 23 11 58 2 9999 7 44
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 49 37 9 4 1 0 0 86 5 107
2014 Region - National Capital Region 50 37 11 1 1 1 0 87 2 126
2011 Region - National Capital Region 52 37 7 2 2 0 0 89 4 115
2008 Region - National Capital Region 55 26 10 7 2 0 0 81 9 99

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 38 37 15 7 2 1 0 76 9 106
2014 Region - National Capital Region 47 37 10 3 0 2 0 86 3 127
2011 Region - National Capital Region 37 47 9 4 2 1 1 85 6 115

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 3 19 32 34 8 0 3 44 23 107
2014 Region - National Capital Region 4 14 39 27 12 2 2 40 19 127
2011 Region - National Capital Region 2 29 40 21 6 1 2 28 31 113
2008 Region - National Capital Region 9 36 34 16 2 0 2 19 46 99

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 9 21 32 20 16 1 3 37 30 107
2014 Region - National Capital Region 2 9 24 33 24 4 4 62 12 127
2011 Region - National Capital Region 7 22 34 16 18 3 1 35 30 114
2008 Region - National Capital Region 20 22 23 18 9 6 1 29 46 99

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 17 21 28 20 12 1 2 32 39 106
2014 Region - National Capital Region 11 21 25 27 12 2 1 40 33 127
2011 Region - National Capital Region 5 25 29 19 20 0 2 40 31 113
2008 Region - National Capital Region 18 23 27 17 9 1 4 28 44 99

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 4 14 33 28 16 0 4 46 19 107
2014 Region - National Capital Region 4 15 36 30 13 1 1 44 19 127
2011 Region - National Capital Region 2 19 40 24 14 0 2 38 21 114
2008 Region - National Capital Region 10 19 43 19 6 1 1 26 30 99

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 14 15 27 18 18 2 6 39 31 107
2014 Region - National Capital Region 5 20 33 22 13 2 4 38 27 127
2011 Region - National Capital Region 11 33 28 14 12 1 1 26 45 114
2008 Region - National Capital Region 10 28 30 18 8 1 4 28 40 99

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 14 29 31 6 13 2 6 20 46 107
2014 Region - National Capital Region 6 18 33 21 12 5 5 37 26 126
2011 Region - National Capital Region 21 24 25 19 10 1 0 30 45 114
2008 Region - National Capital Region 23 34 26 9 3 4 1 13 60 98

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 15 15 38 17 11 0 4 29 31 107
2014 Region - National Capital Region 6 20 33 23 12 4 2 37 28 126

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 57 26 10 5 2 0 0 82 8 107
2014 Region - National Capital Region 50 26 14 7 3 0 0 75 10 127

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 50 33 13 3 2 0 0 83 4 107
2014 Region - National Capital Region 41 43 9 4 2 0 1 85 6 127

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 49 31 12 5 0 3 1 83 5 106
2014 Region - National Capital Region 46 38 8 2 2 2 2 88 4 127

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 46 40 9 5 0 1 0 86 5 107
2014 Region - National Capital Region 48 38 10 2 1 2 1 88 2 127
2011 Region - National Capital Region 38 44 13 3 2 0 1 82 5 114

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 50 39 5 3 2 0 0 89 6 107
2014 Region - National Capital Region 58 32 6 4 0 0 0 90 4 127
2011 Region - National Capital Region 52 35 6 4 3 1 0 87 7 114
2008 Region - National Capital Region 48 31 6 10 4 0 0 80 14 99

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 31 40 16 4 4 2 4 74 9 107
2014 Region - National Capital Region 30 28 15 12 6 5 4 64 19 127

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 40 46 11 0 1 2 0 88 1 106
2014 Region - National Capital Region 45 40 10 2 1 3 0 88 2 127
2011 Region - National Capital Region 42 38 10 3 2 4 1 84 5 115

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 39 37 15 7 2 0 1 77 8 105
2014 Region - National Capital Region 39 36 12 6 5 2 0 76 11 127
2011 Region - National Capital Region 37 38 10 5 3 6 1 80 9 115
2008 Region - National Capital Region 36 31 6 15 6 4 1 71 22 99

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 36 38 16 4 1 4 1 78 5 105
2014 Region - National Capital Region 40 36 14 6 0 3 1 79 6 127
2011 Region - National Capital Region 28 34 17 7 5 7 1 67 14 115

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 18 23 18 14 7 12 8 52 26 106
2014 Region - National Capital Region 19 30 12 13 8 12 5 60 26 127
2011 Region - National Capital Region 19 26 14 8 12 15 6 57 25 115

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 52 43 2 1 2 0 0 95 2 107
2014 Region - National Capital Region 52 37 4 6 2 0 0 88 8 127
2011 Region - National Capital Region 33 47 7 8 5 0 0 80 13 115
2008 Region - National Capital Region 58 31 4 5 2 0 0 89 7 99

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 59 29 5 4 3 0 0 87 7 107
2014 Region - National Capital Region 45 27 11 13 4 0 0 72 16 127
2011 Region - National Capital Region 39 42 8 9 3 0 0 81 11 114

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 49 40 7 3 2 0 1 89 4 107
2014 Region - National Capital Region 44 37 9 6 2 1 0 82 9 127

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 75 23 1 1 0 0 0 98 1 107
2014 Region - National Capital Region 85 13 0 1 1 0 1 98 2 127
2011 Region - National Capital Region 76 20 1 2 1 0 0 97 3 114
2008 Region - National Capital Region 83 14 0 3 0 0 0 97 3 99

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 74 19 1 6 0 0 0 93 6 107
2014 Region - National Capital Region 79 15 2 1 2 0 0 95 3 127
2011 Region - National Capital Region 69 25 2 0 2 0 2 96 3 115
2008 Region - National Capital Region 77 12 5 5 0 0 1 90 5 99

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 87 11 1 1 0 0 0 98 1 107
2014 Region - National Capital Region 84 12 1 1 2 0 1 97 2 127
2011 Region - National Capital Region 87 7 3 2 1 0 0 94 3 114
2008 Region - National Capital Region 87 10 0 2 0 0 1 98 2 99

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 85 11 4 0 1 0 0 96 1 107
2014 Region - National Capital Region 87 8 1 0 2 1 1 97 2 127
2011 Region - National Capital Region 89 7 1 3 0 0 0 97 3 115
2008 Region - National Capital Region 93 4 2 1 0 0 0 97 1 99

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 75 20 2 2 1 0 1 95 2 106
2014 Region - National Capital Region 78 16 3 2 1 0 1 94 2 127

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 76 18 1 2 0 3 1 98 2 107
2014 Region - National Capital Region 77 17 2 1 0 1 3 98 1 127
2011 Region - National Capital Region 76 19 1 1 1 2 1 97 2 115
2008 Region - National Capital Region 80 15 1 2 1 1 0 96 3 99

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 9 91 107
2014 Region - National Capital Region 17 83 127

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 56 11
2014 Region - National Capital Region 32 22

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 73 11
2014 Region - National Capital Region 64 22

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 11
2014 Region - National Capital Region 0 22

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 41 22

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 54 11
2014 Region - National Capital Region 45 22

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 47 11
2014 Region - National Capital Region 28 22

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 46 22

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 27 22

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 56 11
2014 Region - National Capital Region 64 22

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 28 22

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 63 11
2014 Region - National Capital Region 42 22

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 23 22

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 50 10
2014 Region - National Capital Region 59 22

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 41 22

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 10

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 10

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 23 22

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 10

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 10
2014 Region - National Capital Region 32 21

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 10

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 10
2014 Region - National Capital Region 33 21

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 29 21

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 57 21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 50 10
2014 Region - National Capital Region 43 21

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 21

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 91 9 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 20 18 14 6 2 27 13 63 14 107
2014 Region - National Capital Region 17 16 19 6 2 31 10 54 14 127

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 37 33 12 4 2 8 3 79 7 106
2014 Region - National Capital Region 32 29 18 6 2 12 2 70 9 127
2011 Region - National Capital Region 30 43 13 6 1 7 1 79 7 115

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 5 95 106
2014 Region - National Capital Region 10 90 127

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 67 12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 12

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 12

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 42 12

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 12

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 42 12

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 54 11

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 11

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 0 11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 55 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 Region - National Capital Region 55 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 20 14 14 2 2 30 18 65 8 106
2014 Region - National Capital Region 19 13 14 2 2 38 12 64 8 127

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 37 29 15 2 1 9 7 79 3 106
2014 Region - National Capital Region 39 27 13 2 2 16 2 80 4 127
2011 Region - National Capital Region 33 41 9 1 1 16 0 87 2 115

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 14 86 107
2014 Region - National Capital Region 23 77 127

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 68 32 16
2014 Region - National Capital Region 86 14 28

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 64 27 9 0 0 0 0 91 0 11
2014 Region - National Capital Region 49 31 4 16 0 0 0 80 16 24

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 28 33 9 12 0 2 17 74 15 107
2014 Region - National Capital Region 23 42 11 6 1 2 14 79 9 127
2011 Region - National Capital Region 24 42 10 7 2 2 13 78 10 115
2008 Region - National Capital Region 22 39 6 7 5 2 18 77 15 99

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 9 20 15 7 2 27 20 55 16 106
2014 Region - National Capital Region 15 18 19 5 1 27 15 58 10 127
2011 Region - National Capital Region 9 15 15 6 7 33 15 46 24 115

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 36 28 11 2 0 5 18 83 3 107
2014 Region - National Capital Region 35 33 4 3 1 9 15 90 5 127
2011 Region - National Capital Region 33 35 6 1 2 9 14 88 4 115
2008 Region - National Capital Region 30 22 15 4 1 9 18 72 7 99

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 33 26 14 1 1 8 17 79 2 107
2014 Region - National Capital Region 33 31 9 0 1 11 15 87 1 127
2011 Region - National Capital Region 28 33 12 2 2 11 11 79 5 115
2008 Region - National Capital Region 28 29 13 5 3 7 14 73 10 99
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 61 28 6 2 2 0 0 89 5 107

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 57 26 9 3 4 1 0 84 7 107

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 52 37 6 3 2 0 0 89 5 107

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 30 44 14 9 3 0 0 74 12 107

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 22 29 21 13 13 0 2 52 26 105

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 19 27 24 15 14 0 1 46 29 105

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 27 25 22 12 10 0 4 54 23 104

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 16 29 22 12 20 1 0 46 32 107

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 47 25 10 4 2 0 12 82 7 106

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 28 39 18 6 8 0 1 67 14 106

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 31 34 22 10 2 0 1 66 12 106

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 27 34 21 10 6 0 2 62 16 106

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 31 36 20 6 5 0 2 69 11 106

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 40 28 12 10 6 1 2 71 17 106

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 69 11 8 8 3 0 1 80 12 107

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 81 6 3 3 2 0 6 92 4 107

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 48 28 11 5 4 0 3 79 9 107

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 58 19 13 6 1 0 3 80 7 107

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 53 13 7 2 1 0 24 88 3 106

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 75 12 5 4 0 0 4 90 5 106

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 75 9 5 3 4 0 3 87 7 106

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 52 35 6 4 0 0 3 90 4 105

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 15 34 34 13 3 0 1 49 17 107

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 5 15 29 23 27 0 1 50 20 106
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 42 21 18 7 8 2 3 44 56 107

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 45 56

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 48 56

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 27 56

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 35 56

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 5 56

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 33 56

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Region - National Capital Region 3 63 12 10 3 8 52

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 27 41 11 7 9 0 5 71 17 56

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 0 19 16 18 22 8 17 26 53 56
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