2017 Public Service Employee Survey Results by Theme for Canadian Human Rights Commission by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 50 40 10 0 0 0 0 90 0 12
2011 Non-shift worker 60 26 7 3 3 1 0 87 6 159
2008 Shift worker 62 31 8 0 0 0 0 92 0 13
2008 Non-shift worker 48 38 7 3 3 0 1 86 6 148

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 71 29 0 0 0 0 0 100 0 12
2011 Non-shift worker 70 22 6 2 0 1 0 92 2 159

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 58 42 0 0 0 0 0 100 0 12
2011 Non-shift worker 59 30 7 4 1 1 0 89 4 159
2008 Shift worker 69 23 8 0 0 0 0 92 0 13
2008 Non-shift worker 52 39 4 4 1 0 0 91 5 148

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 84 16 0 0 0 0 0 100 0 12
2011 Non-shift worker 58 24 13 3 1 1 0 84 4 159

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 84 16 0 0 0 0 0 100 0 12
2011 Non-shift worker 57 26 10 5 1 1 0 84 6 158
2008 Shift worker 54 46 0 0 0 0 0 100 0 13
2008 Non-shift worker 42 38 10 6 3 1 0 81 9 147

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 68 16 16 0 0 0 0 84 0 12
2011 Non-shift worker 52 20 10 9 5 2 1 74 15 159
2008 Shift worker 62 31 0 0 0 8 0 100 0 13
2008 Non-shift worker 37 27 11 12 5 7 1 70 19 147
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 55 45 0 0 0 0 0 100 0 12
2011 Non-shift worker 63 20 6 5 4 2 1 85 9 159
2008 Shift worker 69 23 8 0 0 0 0 92 0 13
2008 Non-shift worker 56 27 9 3 1 3 2 86 4 147

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 68 24 8 0 0 0 0 92 0 12
2011 Non-shift worker 54 28 6 5 5 1 1 84 11 159
2008 Shift worker 69 23 8 0 0 0 0 92 0 13
2008 Non-shift worker 54 31 7 4 2 1 1 86 6 147

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 50 42 0 0 0 8 0 100 0 12
2011 Non-shift worker 41 37 10 6 3 2 0 80 9 158

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 68 24 8 0 0 0 0 92 0 12
2011 Non-shift worker 39 36 11 9 3 1 0 77 12 159
2008 Shift worker 77 8 15 0 0 0 0 85 0 13
2008 Non-shift worker 33 33 12 13 8 1 0 67 21 147

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 16 68 0 8 0 8 0 91 9 12
2011 Non-shift worker 25 47 12 8 3 5 0 76 12 158
2008 Shift worker 38 15 38 8 0 0 0 54 8 13
2008 Non-shift worker 20 40 16 12 7 5 0 63 20 147

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 73 27 0 0 0 0 0 100 0 11
2011 Non-shift worker 37 37 13 7 3 3 0 76 10 158
2008 Shift worker 38 23 15 23 0 0 0 62 23 13
2008 Non-shift worker 25 41 12 10 7 5 1 70 17 147

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 26 58 0 8 0 8 0 91 9 12
2011 Non-shift worker 24 48 10 13 5 1 0 72 18 158
2008 Shift worker 46 23 23 8 0 0 0 69 8 13
2008 Non-shift worker 24 44 7 18 5 1 0 70 23 147
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 32 42 26 0 0 0 0 74 0 12
2011 Non-shift worker 44 37 7 6 5 1 1 82 11 159

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 24 66 10 0 0 0 0 90 0 12
2011 Non-shift worker 54 29 5 8 2 1 1 84 10 159
2008 Shift worker 62 23 15 0 0 0 0 85 0 13
2008 Non-shift worker 54 27 10 7 1 1 1 83 8 147

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 32 50 8 0 0 10 0 91 0 12
2011 Non-shift worker 43 38 8 7 1 2 1 84 8 159
2008 Shift worker 46 31 8 8 0 8 0 83 8 13
2008 Non-shift worker 35 46 5 8 1 1 3 85 9 147

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 47 34 8 0 0 10 0 91 0 12
2011 Non-shift worker 49 23 12 4 3 7 1 78 8 159
2008 Shift worker 54 31 8 0 0 8 0 92 0 13
2008 Non-shift worker 47 28 9 3 4 8 2 83 8 146

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 16 50 24 10 0 0 0 66 10 12
2011 Non-shift worker 47 35 7 7 1 1 3 84 9 159
2008 Shift worker 54 31 8 0 0 0 8 92 0 13
2008 Non-shift worker 32 39 9 13 3 1 1 74 17 148

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 50 40 10 0 0 0 0 90 0 12
2011 Non-shift worker 62 26 6 4 1 1 1 89 5 158
2008 Shift worker 62 23 15 0 0 0 0 85 0 13
2008 Non-shift worker 54 36 3 4 1 1 0 91 5 148

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 58 32 10 0 0 0 0 90 0 12
2011 Non-shift worker 67 23 3 5 1 1 1 91 6 159
2008 Shift worker 62 23 8 8 0 0 0 85 8 13
2008 Non-shift worker 55 33 3 7 2 1 0 88 9 148

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 31 58 10 0 0 0 0 90 0 12
2011 Non-shift worker 35 37 13 8 3 2 2 75 11 159
2008 Shift worker 46 38 15 0 0 0 0 85 0 13
2008 Non-shift worker 27 40 8 14 9 1 1 68 23 148

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 34 16 32 8 0 10 0 55 9 12
2011 Non-shift worker 19 20 16 20 17 1 7 42 40 159
2008 Shift worker 23 23 31 0 8 0 15 55 9 13
2008 Non-shift worker 8 22 15 26 21 5 3 33 51 148

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 39 42 8 10 0 0 0 81 10 12
2011 Non-shift worker 50 32 7 7 3 1 1 83 10 158

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 43 29 20 0 0 0 9 78 0 11
2011 Non-shift worker 53 30 8 5 2 1 1 85 7 159

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 39 45 8 8 0 0 0 84 8 12
2011 Non-shift worker 60 27 3 7 1 1 1 88 9 158

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 40 26 16 0 0 0 18 81 0 12
2011 Non-shift worker 26 19 8 11 11 3 21 60 29 159
2008 Shift worker 69 8 0 0 0 0 23 100 0 13
2008 Non-shift worker 36 17 9 9 11 1 16 64 25 148

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 24 69 8 0 0 0 0 92 0 12
2011 Non-shift worker 38 24 23 10 5 1 0 63 15 159
2008 Shift worker 46 31 8 15 0 0 0 77 15 13
2008 Non-shift worker 29 30 22 13 5 1 1 60 18 148

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 61 16 16 0 0 8 0 83 0 12
2011 Non-shift worker 53 25 10 6 3 2 1 81 9 159

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2011 Shift worker 29 55 16 12
2011 Non-shift worker 24 43 33 159

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2011 Non-shift worker 19 13 50 3 9999 15 38
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 48 42 10 0 0 0 0 90 0 12
2011 Non-shift worker 63 28 6 2 1 1 0 92 3 159
2008 Shift worker 85 8 8 0 0 0 0 92 0 13
2008 Non-shift worker 57 32 3 4 1 1 0 91 5 148

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 60 24 8 8 0 0 0 84 8 12
2011 Non-shift worker 41 42 5 9 2 1 0 84 11 158

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 18 27 23 16 8 8 0 26 49 12
2011 Non-shift worker 4 20 28 28 14 1 4 45 26 158
2008 Shift worker 0 38 54 0 0 0 8 0 42 13
2008 Non-shift worker 6 26 37 19 8 1 3 28 33 147

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 8 10 19 31 16 16 0 56 22 12
2011 Non-shift worker 4 9 22 35 23 2 5 63 14 159
2008 Shift worker 0 8 31 31 23 0 8 58 8 13
2008 Non-shift worker 2 13 34 24 18 3 6 46 16 148

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 8 0 42 26 16 8 0 45 9 12
2011 Non-shift worker 10 11 32 26 16 1 4 45 22 159
2008 Shift worker 15 38 8 15 8 0 15 27 64 13
2008 Non-shift worker 17 16 33 18 10 1 5 30 36 147

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 0 10 16 32 23 8 10 67 13 12
2011 Non-shift worker 6 8 27 31 23 1 3 57 15 159
2008 Shift worker 8 23 31 15 8 0 15 27 36 13
2008 Non-shift worker 7 16 28 32 14 1 2 48 23 148

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 8 34 24 8 0 8 19 11 57 12
2011 Non-shift worker 12 23 24 23 14 1 4 39 36 159
2008 Shift worker 0 23 31 23 15 0 8 42 25 13
2008 Non-shift worker 14 27 24 21 10 2 3 32 43 147

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 0 18 18 39 0 16 8 52 24 12
2011 Non-shift worker 4 13 20 30 24 3 5 60 19 159
2008 Shift worker 0 31 23 15 15 8 8 36 36 13
2008 Non-shift worker 5 19 33 26 12 5 1 40 25 147

Respectful workplace

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 68 23 0 0 0 8 0 100 0 12
2011 Non-shift worker 60 30 5 3 0 2 0 92 3 158

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 84 16 0 0 0 0 0 100 0 12
2011 Non-shift worker 61 31 4 3 1 1 0 92 4 157
2008 Shift worker 62 31 8 0 0 0 0 92 0 13
2008 Non-shift worker 57 32 5 3 3 0 0 89 6 146

Ethical workplace

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 47 44 0 0 0 0 8 100 0 12
2011 Non-shift worker 62 29 5 1 0 2 0 94 1 158

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 23 47 21 0 0 0 8 77 0 12
2011 Non-shift worker 50 28 6 9 4 2 1 81 13 158
2008 Shift worker 62 38 0 0 0 0 0 100 0 13
2008 Non-shift worker 41 34 5 11 4 3 1 78 16 148

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 16 23 26 0 0 26 8 60 0 12
2011 Non-shift worker 41 31 15 9 2 2 0 73 11 159

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 26 16 34 0 0 16 8 55 0 12
2011 Non-shift worker 31 23 18 10 6 7 6 61 19 159

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 53 47 0 0 0 0 0 100 0 12
2011 Non-shift worker 38 47 4 10 1 1 0 85 11 158
2008 Shift worker 62 31 0 8 0 0 0 92 8 13
2008 Non-shift worker 38 44 3 12 3 0 1 82 15 148

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 50 40 10 0 0 0 0 90 0 12
2011 Non-shift worker 59 25 6 6 3 1 0 85 9 159

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 40 42 19 0 0 0 0 81 0 12
2011 Non-shift worker 71 20 3 4 1 1 0 92 5 158
2008 Shift worker 69 23 8 0 0 0 0 92 0 13
2008 Non-shift worker 70 17 3 8 1 0 1 88 10 148

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 39 18 16 10 8 0 8 63 20 12
2011 Non-shift worker 64 22 6 5 1 1 0 87 7 158
2008 Shift worker 54 15 8 23 0 0 0 69 23 13
2008 Non-shift worker 64 19 5 8 3 0 1 84 12 148

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 73 18 0 8 0 0 0 92 8 12
2011 Non-shift worker 72 18 3 4 1 1 1 92 5 158
2008 Shift worker 69 8 8 0 8 0 8 83 8 13
2008 Non-shift worker 82 10 1 4 2 0 1 92 6 147

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 92 8 0 0 0 0 0 100 0 12
2011 Non-shift worker 85 9 1 3 1 1 1 95 4 159
2008 Shift worker 92 8 0 0 0 0 0 100 0 12
2008 Non-shift worker 86 9 1 3 0 1 1 96 3 148

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 66 26 8 0 0 0 0 92 0 12
2011 Non-shift worker 76 19 3 1 1 1 0 96 1 159
2008 Shift worker 85 8 0 0 0 0 8 100 0 13
2008 Non-shift worker 64 21 4 3 2 2 4 90 6 148

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 77 23 0 0 0 0 0 100 0 12
2011 Non-shift worker 60 28 7 1 1 3 0 91 2 158

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 82 18 0 0 0 0 0 100 0 12
2011 Non-shift worker 75 19 2 1 0 2 0 97 1 159

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 8 24 53 0 0 8 8 38 0 12
2011 Non-shift worker 27 46 4 5 1 2 16 89 7 159
2008 Shift worker 23 46 15 8 0 0 8 75 8 13
2008 Non-shift worker 28 43 7 8 1 2 11 81 11 148

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 8 16 26 8 0 42 0 41 14 12
2011 Non-shift worker 18 29 19 6 3 17 8 63 12 159

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 26 32 26 0 0 8 8 69 0 12
2011 Non-shift worker 47 23 9 1 1 5 15 86 3 159
2008 Shift worker 62 31 0 0 0 0 8 100 0 13
2008 Non-shift worker 39 33 3 3 1 10 11 92 4 147

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 Shift worker 16 42 26 0 0 8 8 69 0 12
2011 Non-shift worker 39 30 9 3 0 7 13 86 3 159
2008 Shift worker 69 8 8 0 0 8 8 91 0 13
2008 Non-shift worker 36 29 6 5 5 9 9 80 13 146
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