2017 Public Service Employee Survey Results by Theme for Office of the Chief Electoral Officer by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	57	33	5	5	0	90	5	18
2017	Non-shift worker	36	43	12	5	4	79	9	407
2014	Shift worker	34	38	11	14	3	72	17	28
2014	Non-shift worker	30	45	12	9	4	75	13	395
2011	Shift worker	44	25	13	13	6	69	19	16
2011	Non-shift worker	30	41	15	8	6	72	13	394
2008	Shift worker	50	20	10	20	0	70	20	10
2008	Non-shift worker	30	45	12	9	4	75	14	251

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	22	28	0	0	0	0	72	0	18
2017	Non-shift worker	37	36	14	9	4	0	0	73	14	408

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	57	23	20	0	0	80	0	18
2017	Non-shift worker	55	35	9	1	1	89	2	407
2014	Shift worker	49	44	3	3	0	93	3	28
2014	Non-shift worker	62	27	6	3	1	90	4	395
2011	Shift worker	47	47	0	6	0	94	6	17
2011	Non-shift worker	53	34	9	3	1	88	4	395

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	34	16	5	0	78	5	18
2017	Non-shift worker	44	39	10	3	4	83	7	407
2014	Shift worker	34	56	6	0	3	90	3	28
2014	Non-shift worker	38	40	13	6	3	78	9	396
2011	Shift worker	44	31	13	13	0	75	13	16
2011	Non-shift worker	39	41	9	7	3	81	10	396
2008	Shift worker	40	50	10	0	0	90	0	10
2008	Non-shift worker	31	52	10	3	5	82	8	252

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	32	16	0	0	0	84	0	18
2017	Non-shift worker	39	39	13	5	3	0	78	8	406
2014	Shift worker	35	45	14	3	3	0	80	6	28
2014	Non-shift worker	27	41	16	10	5	1	69	15	395
2011	Shift worker	24	35	29	6	0	6	63	6	17
2011	Non-shift worker	27	37	17	11	6	1	66	17	393

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	38	7	5	0	0	89	5	18
2017	Non-shift worker	39	41	10	5	4	0	81	10	406
2014	Shift worker	39	41	7	10	3	0	80	13	28
2014	Non-shift worker	29	43	12	12	4	1	72	16	394
2011	Shift worker	24	47	24	6	0	0	71	6	17
2011	Non-shift worker	30	39	15	11	5	0	69	16	395
2008	Shift worker	50	40	10	0	0	0	90	0	10
2008	Non-shift worker	25	39	18	12	7	0	63	19	252

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	17	27	12	0	5	0	59	12	18
2017	Non-shift worker	35	24	20	11	6	4	1	62	17	407
2014	Shift worker	34	28	11	14	6	3	4	66	22	28
2014	Non-shift worker	27	25	17	12	12	6	1	55	26	395
2011	Shift worker	29	24	18	12	12	6	0	56	25	17
2011	Non-shift worker	28	23	18	15	12	3	1	53	28	396
2008	Shift worker	30	30	30	0	10	0	0	60	10	10
2008	Non-shift worker	22	27	17	19	12	3	0	51	31	252

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	73	22	5	0	0	0	0	95	0	18
2017	Non-shift worker	44	37	10	5	2	0	1	83	7	408
2014	Shift worker	62	21	3	6	3	3	0	86	10	28
2014	Non-shift worker	41	36	10	5	4	3	1	80	10	396
2011	Shift worker	41	24	18	12	6	0	0	65	18	17
2011	Non-shift worker	43	29	12	6	8	2	1	74	13	397
2008	Shift worker	30	70	0	0	0	0	0	100	0	10
2008	Non-shift worker	33	30	16	10	9	2	1	64	19	252

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	72	22	5	0	0	0	0	95	0	18
2017	Non-shift worker	42	38	7	8	3	0	0	81	12	407
2014	Shift worker	55	31	7	3	3	0	0	87	6	28
2014	Non-shift worker	40	34	11	8	5	1	0	75	13	396
2011	Shift worker	29	29	12	12	18	0	0	59	29	17
2011	Non-shift worker	39	35	8	10	8	1	1	74	18	397
2008	Shift worker	20	50	30	0	0	0	0	70	0	10
2008	Non-shift worker	29	31	13	16	10	1	0	60	26	252

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	67	22	10	0	0	0	90	0	18
2017	Non-shift worker	50	29	10	5	5	0	79	10	404
2014	Shift worker	51	28	7	10	3	0	80	13	28
2014	Non-shift worker	44	33	11	6	6	1	77	12	395

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	39	0	0	0	5	0	100	0	18
2017	Non-shift worker	32	35	14	9	5	4	0	70	15	408
2014	Shift worker	59	25	7	7	3	0	0	83	10	28
2014	Non-shift worker	23	38	16	12	6	4	0	65	19	394
2011	Shift worker	24	41	6	24	0	6	0	69	25	17
2011	Non-shift worker	26	34	16	11	7	5	1	64	19	396

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	39	10	5	0	5	0	84	6	18
2017	Non-shift worker	27	41	16	9	5	1	0	69	15	408
2014	Shift worker	40	47	7	3	3	0	0	87	6	28
2014	Non-shift worker	22	42	18	10	7	2	0	65	17	395
2011	Shift worker	24	35	12	6	12	12	0	67	20	17
2011	Non-shift worker	29	35	17	11	7	1	1	64	19	395
2008	Shift worker	60	20	10	10	0	0	0	80	10	10
2008	Non-shift worker	30	32	15	11	10	2	0	63	22	252

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	40	0	15	0	5	84	16	18
2017	Non-shift worker	16	40	19	13	8	5	58	21	407
2014	Shift worker	34	40	13	10	3	0	74	13	28
2014	Non-shift worker	15	36	21	16	8	5	53	25	395
2011	Shift worker	12	35	24	12	12	6	50	25	17
2011	Non-shift worker	16	39	19	15	7	4	57	22	396
2008	Non-shift worker	16	37	17	19	8	4	55	28	252

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	33	16	5	0	5	78	5	18
2017	Non-shift worker	24	30	19	10	9	8	59	20	408
2014	Shift worker	16	32	25	10	7	10	53	19	28
2014	Non-shift worker	19	31	19	15	11	5	52	27	395
2011	Shift worker	18	35	29	12	6	0	53	18	17
2011	Non-shift worker	24	38	16	10	8	3	65	18	396
2008	Shift worker	20	40	30	10	0	0	60	10	10
2008	Non-shift worker	22	29	21	12	10	7	54	23	252

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	40	11	10	0	5	78	11	18
2017	Non-shift worker	19	38	17	16	7	2	59	24	406
2014	Shift worker	32	27	15	14	6	7	63	22	28
2014	Non-shift worker	16	34	18	20	9	3	51	30	394
2011	Shift worker	12	35	18	12	24	0	47	35	17
2011	Non-shift worker	15	36	19	19	10	2	51	29	396
2008	Shift worker	20	30	20	10	10	10	56	22	10
2008	Non-shift worker	13	29	18	26	13	1	43	39	250

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	34	16	5	0	0	79	5	18
2017	Non-shift worker	32	38	14	10	5	1	71	16	408
2014	Shift worker	34	42	11	10	3	0	76	13	28
2014	Non-shift worker	27	37	17	12	7	0	64	19	396
2011	Shift worker	35	41	12	12	0	0	76	12	17
2011	Non-shift worker	27	42	11	13	7	0	69	20	396

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	10	11	29	0	0	0	60	29	18
2017	Non-shift worker	30	41	14	10	5	0	0	71	15	406

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	16	28	11	0	16	10	48	15	18
2017	Non-shift worker	16	24	15	13	9	18	4	52	29	407
2014	Shift worker	25	23	17	10	7	14	3	58	21	28
2014	Non-shift worker	13	23	18	18	12	14	2	43	36	396

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	67	16	12	0	0	5	0	87	0	18
2017	Non-shift worker	37	42	8	9	5	0	0	78	14	408
2014	Shift worker	48	35	10	4	3	0	0	83	7	28
2014	Non-shift worker	36	36	12	10	5	1	1	73	15	396
2011	Shift worker	41	35	0	18	6	0	0	76	24	17
2011	Non-shift worker	39	37	8	8	7	0	1	77	16	396
2008	Shift worker	30	70	0	0	0	0	0	100	0	10
2008	Non-shift worker	21	38	14	13	12	0	0	60	25	252

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	22	36	16	10	4	4	9	66	16	145
2014	Non-shift worker	24	34	17	7	5	5	8	67	14	135

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	21	17	5	0	0	7	76	5	18
2017	Non-shift worker	36	38	11	7	5	1	1	76	13	405
2014	Shift worker	35	40	21	4	0	0	0	75	4	28
2014	Non-shift worker	29	42	11	12	5	1	0	72	17	396
2011	Shift worker	35	41	0	6	18	0	0	76	24	17
2011	Non-shift worker	32	37	10	12	6	1	2	71	18	397
2008	Shift worker	10	60	20	10	0	0	0	70	10	10
2008	Non-shift worker	31	37	11	13	8	0	0	68	22	252

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	32	17	0	0	12	0	81	0	18
2017	Non-shift worker	34	35	10	10	6	5	1	73	16	408
2014	Shift worker	44	24	7	10	0	11	4	80	12	28
2014	Non-shift worker	29	31	15	11	8	5	1	64	21	396
2011	Shift worker	29	35	6	0	18	12	0	73	20	17
2011	Non-shift worker	38	24	12	10	9	6	2	67	21	397
2008	Shift worker	10	70	10	10	0	0	0	80	10	10
2008	Non-shift worker	32	30	14	8	13	2	0	64	22	252

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	63	10	21	5	0	0	0	73	5	18
2017	Non-shift worker	43	40	9	5	1	0	1	85	6	407
2014	Shift worker	41	39	6	7	7	0	0	80	14	28
2014	Non-shift worker	39	39	11	7	3	1	0	79	10	396
2011	Shift worker	29	41	18	6	0	0	6	75	6	17
2011	Non-shift worker	39	40	10	6	3	0	2	80	10	395
2008	Shift worker	20	60	20	0	0	0	0	80	0	10
2008	Non-shift worker	21	35	21	13	8	1	0	57	22	252

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	34	11	5	5	78	11	18
2017	Non-shift worker	39	41	11	6	3	80	9	408
2014	Shift worker	24	59	7	10	0	83	10	28
2014	Non-shift worker	34	44	11	8	3	78	12	395
2011	Shift worker	36	29	7	29	0	64	29	14
2011	Non-shift worker	36	41	12	6	4	78	10	397
2008	Shift worker	30	50	10	10	0	80	10	10
2008	Non-shift worker	31	42	15	7	5	73	12	252

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	48	29	17	0	5	78	5	18
2017	Non-shift worker	44	38	9	6	3	81	10	408
2014	Shift worker	42	44	4	10	0	86	10	28
2014	Non-shift worker	42	36	9	8	4	79	12	395
2011	Shift worker	29	35	12	24	0	65	24	17
2011	Non-shift worker	39	40	10	6	5	79	10	395
2008	Shift worker	40	40	20	0	0	80	0	10
2008	Non-shift worker	37	42	9	7	5	79	12	252

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	55	0	0	0	7	0	100	0	18
2017	Non-shift worker	43	34	10	6	3	4	0	80	10	406
2014	Shift worker	37	32	7	3	7	7	7	80	12	28
2014	Non-shift worker	41	32	9	8	7	2	1	76	15	396
2011	Shift worker	29	35	12	12	6	0	6	69	19	17
2011	Non-shift worker	35	36	13	8	5	1	1	73	14	395
2008	Shift worker	20	20	50	10	0	0	0	40	10	10
2008	Non-shift worker	12	33	19	19	15	1	0	46	35	252

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	38	15	7	0	11	7	73	8	18
2017	Non-shift worker	22	27	12	16	15	2	4	53	33	408
2014	Shift worker	14	30	10	10	18	4	15	54	34	28
2014	Non-shift worker	16	23	15	17	24	3	2	41	43	396
2011	Shift worker	18	18	24	12	18	6	6	40	33	17
2011	Non-shift worker	11	19	16	21	28	2	4	32	51	395
2008	Shift worker	10	40	20	10	10	10	0	56	22	10
2008	Non-shift worker	11	26	13	19	28	1	2	38	48	252

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	16	32	0	0	0	68	0	18
2017	Non-shift worker	35	41	12	6	5	1	77	11	407
2014	Shift worker	24	53	14	7	3	0	77	10	28
2014	Non-shift worker	28	42	13	10	6	0	71	16	396
2011	Shift worker	24	35	24	18	0	0	59	18	17
2011	Non-shift worker	31	43	11	8	6	1	75	14	393

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	33	5	10	0	0	85	10	18
2017	Non-shift worker	41	36	10	8	5	1	77	13	405
2014	Shift worker	24	38	25	7	3	3	64	10	28
2014	Non-shift worker	35	37	12	10	6	0	72	16	396

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	33	12	10	0	0	78	10	18
2017	Non-shift worker	39	37	16	5	3	0	77	8	407
2014	Shift worker	31	45	14	3	3	3	79	7	28
2014	Non-shift worker	30	43	14	8	5	0	74	13	396
2011	Shift worker	35	35	18	0	0	12	80	0	17
2011	Non-shift worker	38	39	14	6	2	1	77	9	397

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	50	18	5	0	0	0	77	5	18
2017	Non-shift worker	26	42	19	5	4	2	1	70	10	407

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	33	7	0	0	5	0	93	0	18
2017	Non-shift worker	43	34	11	8	3	0	1	78	11	407
2014	Shift worker	40	28	7	10	0	7	7	80	12	28
2014	Non-shift worker	34	39	13	7	4	1	2	75	11	395
2011	Shift worker	19	63	6	6	0	6	0	87	7	16
2011	Non-shift worker	38	40	12	6	3	0	1	79	9	396

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	16	24	0	0	5	17	70	0	18
2017	Non-shift worker	46	24	8	5	4	1	12	81	10	407
2014	Shift worker	20	38	7	7	0	7	21	81	10	28
2014	Non-shift worker	42	26	10	7	3	1	12	78	11	396
2011	Shift worker	63	13	6	13	0	0	6	80	13	16
2011	Non-shift worker	46	24	6	9	4	0	11	79	14	396
2008	Shift worker	70	30	0	0	0	0	0	100	0	10
2008	Non-shift worker	52	26	4	6	4	0	7	84	11	252

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	33	16	0	0	0	84	0	18
2017	Non-shift worker	45	35	11	6	2	0	81	8	408
2014	Shift worker	55	31	11	3	0	0	86	3	28
2014	Non-shift worker	37	37	16	7	3	1	74	10	396
2011	Shift worker	24	47	18	12	0	0	71	12	17
2011	Non-shift worker	44	34	15	5	3	0	77	8	394
2008	Shift worker	30	50	10	10	0	0	80	10	10
2008	Non-shift worker	30	40	17	10	3	0	71	13	252

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	67	27	0	7	0	0	0	93	7	18
2017	Non-shift worker	47	24	9	5	4	3	7	80	10	406
2014	Shift worker	38	32	0	7	3	0	20	87	13	28
2014	Non-shift worker	44	25	10	5	4	4	7	79	9	396
2011	Shift worker	12	29	35	18	6	0	0	41	24	17
2011	Non-shift worker	42	27	10	6	9	2	4	74	16	394

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	34	27	40	18
2017	Non-shift worker	28	37	35	408
2014	Shift worker	27	31	42	28
2014	Non-shift worker	38	29	32	396
2011	Shift worker	35	18	47	17
2011	Non-shift worker	38	27	35	394

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Non-shift worker	12	19	46	3	13	8	115
2014	Non-shift worker	9	22	53	4	9999	12	151
2011	Non-shift worker	9	13	62	7	9999	10	150

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	56	5	0	0	0	95	0	18
2017	Non-shift worker	47	37	8	5	2	0	85	7	408
2014	Shift worker	45	42	7	6	0	0	87	6	28
2014	Non-shift worker	45	40	10	3	2	1	85	5	396
2011	Shift worker	24	53	18	6	0	0	76	6	17
2011	Non-shift worker	44	40	8	4	3	1	85	7	397
2008	Shift worker	40	50	10	0	0	0	90	0	10
2008	Non-shift worker	48	33	10	5	4	0	80	9	251

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	41	11	5	0	0	85	5	18
2017	Non-shift worker	32	47	10	8	3	1	79	10	406
2014	Shift worker	37	53	7	3	0	0	90	3	28
2014	Non-shift worker	28	49	11	8	2	1	78	11	396
2011	Shift worker	24	65	0	0	6	6	94	6	17
2011	Non-shift worker	28	47	11	9	3	1	76	12	397

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	21	22	25	27	0	0	52	26	18
2017	Non-shift worker	5	22	43	17	9	0	5	27	29	407
2014	Shift worker	13	18	39	19	3	3	4	24	33	28
2014	Non-shift worker	9	28	38	16	7	1	1	23	37	395
2011	Shift worker	12	12	47	24	0	0	6	25	25	17
2011	Non-shift worker	10	22	40	17	7	0	3	25	34	396
2008	Shift worker	10	20	40	10	0	10	10	13	38	10
2008	Non-shift worker	13	31	33	13	7	0	2	21	45	252

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	5	27	16	29	11	7	54	13	18
2017	Non-shift worker	8	17	29	25	13	3	6	42	27	405
2014	Shift worker	13	14	4	34	11	14	11	59	36	28
2014	Non-shift worker	9	23	31	20	11	3	3	33	34	393
2011	Shift worker	12	6	29	24	12	18	0	43	21	17
2011	Non-shift worker	9	17	30	26	12	1	5	41	28	395
2008	Shift worker	0	30	20	30	0	10	10	38	38	10
2008	Non-shift worker	14	25	27	20	10	1	2	32	40	251

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	5	33	17	29	5	0	49	16	18
2017	Non-shift worker	8	19	39	19	11	1	4	31	28	407
2014	Shift worker	13	22	28	6	24	3	4	32	38	28
2014	Non-shift worker	13	24	32	18	8	2	3	28	39	395
2011	Shift worker	13	13	31	19	19	6	0	40	27	16
2011	Non-shift worker	11	21	30	22	9	3	5	33	34	396
2008	Shift worker	0	30	40	20	0	0	10	22	33	10
2008	Non-shift worker	13	27	31	16	9	1	2	26	42	252

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	11	11	17	42	7	6	68	19	17
2017	Non-shift worker	4	15	31	31	16	1	3	48	20	404
2014	Shift worker	3	10	22	37	18	3	7	61	15	28
2014	Non-shift worker	5	19	34	27	12	2	1	40	24	394
2011	Shift worker	0	0	29	47	18	6	0	69	0	17
2011	Non-shift worker	3	15	32	33	13	0	4	48	19	395
2008	Shift worker	0	10	40	20	20	0	10	44	11	10
2008	Non-shift worker	9	16	38	28	6	1	2	36	26	252

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	0	22	33	36	0	5	72	5	18
2017	Non-shift worker	8	18	30	22	15	1	6	40	28	406
2014	Shift worker	13	7	21	27	14	0	18	50	25	28
2014	Non-shift worker	12	25	30	17	10	2	3	29	40	395
2011	Shift worker	6	41	12	12	18	12	0	33	53	17
2011	Non-shift worker	10	19	30	22	12	1	5	37	31	395
2008	Shift worker	0	10	20	50	0	10	10	63	13	10
2008	Non-shift worker	11	18	35	22	9	1	4	33	30	251

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	5	26	28	23	12	0	58	12	18
2017	Non-shift worker	13	24	22	20	11	4	6	34	41	407
2014	Shift worker	17	4	15	20	23	10	11	56	26	28
2014	Non-shift worker	9	20	27	25	11	5	2	40	31	395
2011	Shift worker	12	12	24	35	18	0	0	53	24	17
2011	Non-shift worker	6	14	27	27	15	4	8	47	22	393
2008	Shift worker	0	30	30	20	0	10	10	25	38	10
2008	Non-shift worker	12	31	23	16	10	2	4	29	46	252

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	5	39	21	18	11	0	44	11	18
2017	Non-shift worker	6	21	38	20	9	2	4	31	29	407
2014	Shift worker	13	7	24	14	24	7	11	45	25	28
2014	Non-shift worker	12	21	34	16	12	3	2	29	35	394

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	67	16	12	5	0	83	5	18
2017	Non-shift worker	51	31	7	7	4	82	10	407
2014	Shift worker	56	34	4	3	3	90	6	28
2014	Non-shift worker	43	32	9	9	6	75	16	395

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	84	16	0	0	0	100	0	18
2017	Non-shift worker	51	36	6	5	2	87	7	407
2014	Shift worker	46	44	6	3	0	90	3	28
2014	Non-shift worker	44	37	11	6	3	81	8	395

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	33	11	0	0	5	5	88	0	18
2017	Non-shift worker	41	35	14	5	2	2	1	79	7	407
2014	Shift worker	48	28	11	0	6	7	0	82	7	28
2014	Non-shift worker	40	35	12	6	2	5	0	79	8	396

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	44	0	0	0	0	0	100	0	18
2017	Non-shift worker	40	41	12	3	1	2	0	84	4	406
2014	Shift worker	49	35	0	3	3	10	0	93	7	28
2014	Non-shift worker	35	40	14	5	3	3	0	77	8	396
2011	Shift worker	41	41	6	0	12	0	0	82	12	17
2011	Non-shift worker	37	39	14	5	2	2	1	78	7	395

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	72	28	0	0	0	0	100	0	18
2017	Non-shift worker	50	37	8	3	2	0	88	5	407
2014	Shift worker	55	38	0	0	6	0	94	6	28
2014	Non-shift worker	43	41	8	4	3	0	84	7	396
2011	Shift worker	38	44	13	0	0	6	87	0	16
2011	Non-shift worker	43	37	11	5	3	0	80	8	395
2008	Shift worker	70	20	10	0	0	0	90	0	10
2008	Non-shift worker	33	40	14	7	5	0	74	12	250

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	16	22	0	0	12	0	74	0	18
2017	Non-shift worker	31	32	12	8	6	5	6	71	15	408
2014	Shift worker	42	31	3	4	3	7	10	88	8	28
2014	Non-shift worker	30	30	12	12	7	4	4	66	21	395

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	40	5	5	0	0	0	90	5	18
2017	Non-shift worker	46	43	7	2	1	1	0	90	3	405
2014	Shift worker	32	61	6	0	0	0	0	94	0	28
2014	Non-shift worker	41	39	11	4	2	3	0	82	6	396
2011	Shift worker	35	53	6	6	0	0	0	88	6	17
2011	Non-shift worker	42	38	12	4	1	3	1	83	5	397

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	38	28	0	0	7	5	69	0	18
2017	Non-shift worker	30	34	14	10	5	4	2	68	16	405
2014	Shift worker	20	46	14	10	7	0	4	68	17	28
2014	Non-shift worker	27	34	16	11	7	3	1	64	19	396
2011	Shift worker	12	41	24	24	0	0	0	53	24	17
2011	Non-shift worker	34	35	13	8	6	3	2	72	15	397
2008	Shift worker	40	20	20	10	0	10	0	67	11	10
2008	Non-shift worker	29	29	18	12	8	2	1	60	21	252

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	32	27	17	5	5	0	47	24	18
2017	Non-shift worker	21	30	19	15	5	8	2	57	22	406
2014	Shift worker	11	35	25	3	3	18	3	59	8	27
2014	Non-shift worker	14	31	20	17	8	9	0	50	27	395
2011	Shift worker	24	35	6	35	0	0	0	59	35	17
2011	Non-shift worker	16	32	24	12	7	7	2	53	21	397

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	35	11	5	0	27	5	76	8	18
2017	Non-shift worker	16	24	17	12	12	13	6	49	29	407
2014	Shift worker	14	29	11	7	14	11	15	57	28	27
2014	Non-shift worker	13	18	20	18	16	13	3	37	40	394
2011	Shift worker	18	29	12	6	24	12	0	53	33	17
2011	Non-shift worker	15	20	19	15	13	13	5	42	35	395

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	61	29	10	0	0	90	0	18
2017	Non-shift worker	50	42	3	4	1	92	5	408
2014	Shift worker	38	31	14	14	4	69	17	28
2014	Non-shift worker	36	49	5	8	2	85	10	396
2011	Shift worker	40	53	0	7	0	93	7	15
2011	Non-shift worker	43	48	3	6	0	91	6	397
2008	Shift worker	60	40	0	0	0	100	0	10
2008	Non-shift worker	45	42	5	6	2	87	8	252

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	61	39	0	0	0	100	0	18
2017	Non-shift worker	52	33	4	8	3	85	11	408
2014	Shift worker	66	24	3	7	0	89	7	28
2014	Non-shift worker	41	32	6	11	9	74	20	396
2011	Shift worker	35	35	24	6	0	71	6	17
2011	Non-shift worker	48	31	7	9	4	80	14	393

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	33	12	0	0	0	88	0	18
2017	Non-shift worker	52	37	7	3	1	0	89	4	407
2014	Shift worker	45	45	11	0	0	0	89	0	28
2014	Non-shift worker	46	40	8	4	1	1	88	4	395

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	73	21	5	0	0	0	0	95	0	18
2017	Non-shift worker	69	23	3	3	0	0	0	93	4	408
2014	Shift worker	51	25	3	17	3	0	0	76	20	28
2014	Non-shift worker	61	27	4	5	1	1	1	90	7	395
2011	Shift worker	60	40	0	0	0	0	0	100	0	15
2011	Non-shift worker	71	20	5	2	1	1	0	92	3	395
2008	Shift worker	60	30	10	0	0	0	0	90	0	10
2008	Non-shift worker	64	25	3	4	3	0	0	90	7	252

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	34	16	0	0	0	84	0	18
2017	Non-shift worker	58	21	9	7	4	1	80	11	407
2014	Shift worker	52	14	17	16	0	0	66	16	28
2014	Non-shift worker	52	30	7	9	1	0	83	10	396
2011	Shift worker	40	47	13	0	0	0	87	0	15
2011	Non-shift worker	61	23	5	9	2	0	84	11	395
2008	Shift worker	60	10	10	10	0	10	78	11	10
2008	Non-shift worker	54	28	6	8	4	0	82	12	252

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	21	12	10	0	0	78	10	18
2017	Non-shift worker	64	21	6	6	2	1	85	8	407
2014	Shift worker	55	21	10	14	0	0	76	14	28
2014	Non-shift worker	62	22	5	7	2	1	86	9	396
2011	Shift worker	59	29	0	12	0	0	88	12	17
2011	Non-shift worker	61	24	4	8	3	0	85	11	395
2008	Shift worker	60	20	10	0	0	10	89	0	10
2008	Non-shift worker	52	25	6	11	4	2	79	15	252

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	85	5	10	0	0	0	90	0	18
2017	Non-shift worker	82	15	2	1	0	0	96	2	407
2014	Shift worker	79	14	3	0	4	0	93	4	28
2014	Non-shift worker	74	17	2	5	1	1	93	6	393
2011	Shift worker	94	6	0	0	0	0	100	0	17
2011	Non-shift worker	80	13	2	4	1	1	93	5	396
2008	Shift worker	100	0	0	0	0	0	100	0	10
2008	Non-shift worker	78	12	5	3	2	0	90	5	252

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	40	5	7	6	0	0	82	13	18
2017	Non-shift worker	56	28	7	6	2	1	1	85	8	405
2014	Shift worker	66	24	4	3	0	3	0	93	3	28
2014	Non-shift worker	52	31	8	6	1	1	1	85	7	396

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	66	34	0	0	0	0	0	100	0	18
2017	Non-shift worker	78	19	1	1	0	1	1	98	1	408
2014	Shift worker	66	24	6	0	0	0	4	93	0	28
2014	Non-shift worker	75	20	2	1	0	2	1	97	1	396
2011	Shift worker	71	24	6	0	0	0	0	94	0	17
2011	Non-shift worker	76	17	4	0	0	0	3	95	1	396
2008	Shift worker	60	20	0	0	0	0	20	100	0	10
2008	Non-shift worker	48	23	13	4	4	4	5	78	8	252

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	14	86	408
2014	Non-shift worker	16	84	394

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	46	57
2014	Non-shift worker	59	64

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	71	57
2014	Non-shift worker	65	64

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	57
2014	Non-shift worker	9	64

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	57
2014	Non-shift worker	0	64

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	36	57
2014	Non-shift worker	36	64

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	48	57
2014	Non-shift worker	38	64

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	37	57
2014	Non-shift worker	42	64

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	44	57
2014	Non-shift worker	37	64

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	39	57
2014	Non-shift worker	29	64

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	64	57
2014	Non-shift worker	59	64

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	34	57
2014	Non-shift worker	31	64

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	57

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	16	57
2014	Non-shift worker	12	64

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	57
2014	Non-shift worker	20	64

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	37	57
2014	Non-shift worker	44	64

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	26	57
2014	Non-shift worker	25	64

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	21	57
2014	Non-shift worker	22	64

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	68	57
2014	Non-shift worker	56	64

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	32	57
2014	Non-shift worker	26	64

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	57
2014	Non-shift worker	16	64

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	16	57
2014	Non-shift worker	22	64

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	7	64

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	12	64

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	12	64

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	14	64

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	20	57
2014	Non-shift worker	28	64

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	54
2014	Non-shift worker	10	57

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	20	54
2014	Non-shift worker	21	57

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	12	57

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	54

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	26	54

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	54
2014	Non-shift worker	9	57

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	18	54
2014	Non-shift worker	9	57

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	54
2014	Non-shift worker	14	57

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	54
2014	Non-shift worker	12	57

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	26	54
2014	Non-shift worker	21	57

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	15	54
2014	Non-shift worker	15	57

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	52	54
2014	Non-shift worker	42	57

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	57

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	45	54
2014	Non-shift worker	56	57

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	54

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	54
2014	Non-shift worker	14	57

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	91	9	58

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	5	23	0	0	33	10	60	0	18
2017	Non-shift worker	15	15	17	7	3	32	11	54	17	407
2014	Shift worker	23	11	6	3	3	29	25	73	14	28
2014	Non-shift worker	11	19	21	6	6	29	8	48	19	395

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	22	19	0	0	16	0	78	0	18
2017	Non-shift worker	23	32	17	7	3	15	3	66	13	407
2014	Shift worker	30	29	6	3	3	22	7	82	9	28
2014	Non-shift worker	22	32	21	4	6	14	1	63	12	395
2011	Shift worker	29	41	12	12	6	0	0	71	18	17
2011	Non-shift worker	40	33	14	5	3	5	0	77	8	394

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	9	91	406
2014	Non-shift worker	9	91	394

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	29	35
2014	Non-shift worker	42	34

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	77	35
2014	Non-shift worker	83	34

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	35

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	35
2014	Non-shift worker	0	34

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	34

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	35

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	35
2014	Non-shift worker	14	35

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	17	35

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	17	35
2014	Non-shift worker	32	35

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	31	35
2014	Non-shift worker	16	35

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	35

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	35

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	15	35
2014	Non-shift worker	19	35

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	35

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	22	35
2014	Non-shift worker	42	35

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	34
2014	Non-shift worker	35	36

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	34
2014	Non-shift worker	22	36

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	25	36

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	34

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	34

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	70	34
2014	Non-shift worker	54	36

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	20	34

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	34

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	34

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	34

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	15	34

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	22	34
2014	Non-shift worker	25	32

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	56	34
2014	Non-shift worker	47	32

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	34

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	49	34
2014	Non-shift worker	65	32

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	34

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	19	32

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	94	6	34

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	16	17	0	0	28	16	69	0	18
2017	Non-shift worker	15	15	17	3	2	37	11	58	10	407
2014	Shift worker	16	11	6	3	0	45	18	74	9	28
2014	Non-shift worker	13	15	21	3	3	37	7	51	10	395

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	27	13	0	0	10	6	84	0	18
2017	Non-shift worker	26	30	14	4	3	19	3	73	9	406
2014	Shift worker	27	28	7	3	0	27	7	84	5	28
2014	Non-shift worker	23	30	19	3	3	19	2	67	8	394
2011	Shift worker	29	47	6	0	6	12	0	87	7	17
2011	Non-shift worker	41	35	12	4	1	7	1	82	5	394

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	12	88	407
2014	Non-shift worker	13	87	391

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	78	22	49
2014	Non-shift worker	77	23	51

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	47	39	2	8	0	0	3	89	9	38
2014	Non-shift worker	47	38	7	8	0	0	0	85	8	39

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	22	38	5	11	0	12	39	18	18
2017	Non-shift worker	23	46	11	9	2	2	7	76	12	407
2014	Shift worker	23	20	21	4	4	14	15	61	10	28
2014	Non-shift worker	18	50	10	7	3	2	10	77	12	395
2011	Shift worker	24	41	12	18	0	0	6	69	19	17
2011	Non-shift worker	24	47	12	7	2	1	8	78	9	396
2008	Shift worker	20	30	20	10	0	20	0	63	13	10
2008	Non-shift worker	24	47	12	7	2	1	8	77	10	252

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	11	24	0	10	35	7	41	18	17
2017	Non-shift worker	9	19	24	4	3	29	12	48	12	407
2014	Shift worker	6	14	10	10	0	35	25	49	24	28
2014	Non-shift worker	6	21	23	7	3	29	12	45	17	394
2011	Shift worker	13	19	13	13	6	19	19	50	30	16
2011	Non-shift worker	7	18	21	7	2	35	9	45	17	395

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	28	12	0	0	10	17	84	0	18
2017	Non-shift worker	39	30	11	2	1	10	8	83	4	408
2014	Shift worker	23	28	10	3	0	17	18	79	5	28
2014	Non-shift worker	29	31	11	4	1	13	9	78	7	395
2011	Shift worker	35	41	12	0	0	6	6	87	0	17
2011	Non-shift worker	39	30	10	4	2	7	8	81	7	397
2008	Shift worker	40	30	10	0	0	20	0	88	0	10
2008	Non-shift worker	31	34	17	4	0	8	8	76	5	252

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	11	22	0	0	16	17	66	0	18
2017	Non-shift worker	34	32	12	2	1	12	7	81	3	406
2014	Shift worker	15	32	4	6	0	25	18	82	11	28
2014	Non-shift worker	25	32	15	3	2	15	8	74	6	392
2011	Shift worker	29	35	12	12	0	6	6	73	13	17
2011	Non-shift worker	34	31	14	4	1	9	7	77	7	393
2008	Shift worker	50	30	0	0	10	10	0	89	11	10
2008	Non-shift worker	30	33	14	7	3	7	7	72	11	252

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	78	16	7	0	0	0	0	93	0	18
2017	Non-shift worker	54	28	8	5	4	0	0	83	9	406

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	72	22	5	0	0	0	0	95	0	18
2017	Non-shift worker	55	29	9	4	3	0	0	84	7	408

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	32	27	5	7	16	0	54	14	18
2017	Non-shift worker	18	35	22	11	6	8	1	58	18	408

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	73	10	7	0	0	0	84	7	18
2017	Non-shift worker	18	42	20	11	6	3	0	62	17	405

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	31	5	11	20	0	5	62	32	18
2017	Non-shift worker	27	27	18	14	11	0	2	56	26	407

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	23	42	5	0	0	0	53	5	18
2017	Non-shift worker	23	27	24	14	9	0	1	51	24	408

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	21	27	0	5	0	0	68	5	18
2017	Non-shift worker	27	30	22	10	8	1	2	59	19	408

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	32	15	5	0	0	0	80	5	18
2017	Non-shift worker	23	28	21	15	11	1	1	52	27	407

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	61	27	5	0	0	0	7	95	0	18
2017	Non-shift worker	45	28	12	5	4	0	5	77	9	407

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	38	12	0	0	0	0	88	0	18
2017	Non-shift worker	34	30	19	11	5	0	1	65	16	408

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	32	16	5	0	0	0	79	5	18
2017	Non-shift worker	28	31	23	9	6	0	2	61	15	408

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	37	17	5	0	0	0	78	5	18
2017	Non-shift worker	24	28	28	13	6	0	1	53	19	408

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	33	17	12	0	0	0	71	12	18
2017	Non-shift worker	29	30	21	12	7	0	1	59	20	406

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	27	16	5	0	0	0	79	5	18
2017	Non-shift worker	37	30	20	7	3	1	1	68	11	407

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	89	5	5	0	0	0	0	95	0	18
2017	Non-shift worker	62	21	8	4	2	0	2	85	6	408

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	100	0	0	0	0	0	0	100	0	18
2017	Non-shift worker	70	13	5	4	3	1	3	87	8	405

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	78	22	0	0	0	0	0	100	0	18
2017	Non-shift worker	50	31	10	3	4	0	2	83	7	407

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	74	21	5	0	0	0	0	95	0	18
2017	Non-shift worker	58	20	10	3	5	0	3	81	9	408

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	74	16	0	0	0	0	10	100	0	18
2017	Non-shift worker	56	14	7	2	2	1	19	86	5	406

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	79	5	0	0	0	0	15	100	0	18
2017	Non-shift worker	70	15	7	1	1	1	6	91	2	405

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	29	21	7	5	0	0	67	12	18
2017	Non-shift worker	50	19	10	6	10	0	4	72	17	408

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	58	31	5	0	0	0	5	94	0	18
2017	Non-shift worker	55	27	10	4	1	1	2	84	6	406

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	61	21	5	0	0	0	74	5	18
2017	Non-shift worker	13	34	36	12	5	0	0	47	17	408

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	0	13	38	21	28	0	0	49	13	18
2017	Non-shift worker	5	18	36	27	14	0	0	41	23	404

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	10	17	17	7	0	5	46	54	18
2017	Non-shift worker	33	24	23	8	6	5	2	35	65	408

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	25	245

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	27	245

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	20	245

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	49	245

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	245

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	38	245

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Non-shift worker	5	56	18	11	4	7	242

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	20	37	10	14	9	2	10	63	25	247

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	6	17	13	11	22	3	28	34	47	248

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Office of the Chief Electoral Officer by Question 99. Are you currently a shift worker?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.