2017 Public Service Employee Survey Results by Theme for Transportation Safety Board of Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	39	0	15	8	77	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	38	14	3	3	79	7	56
2017	University certificate or diploma below the bachelor's level	27	34	13	7	19	61	26	15
2017	Bachelor's degree	47	35	7	7	3	82	11	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	34	8	4	4	84	8	48
2014	Secondary or high school graduation certificate or equivalent or less	31	63	0	6	0	94	6	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	33	19	11	2	69	12	56
2014	University certificate or diploma below the bachelor's level	26	47	7	14	7	72	21	15
2014	Bachelor's degree	56	31	4	6	2	88	8	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	28	5	12	0	83	12	43
2011	Secondary or high school graduation certificate or equivalent or less	63	33	4	0	0	96	0	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	45	6	4	0	90	4	51
2011	University certificate or diploma below the bachelor's level	30	23	17	24	6	53	30	17
2011	Bachelor's degree	63	27	0	6	4	90	10	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	47	6	5	0	89	5	35
2008	Secondary or high school graduation certificate or equivalent or less	71	21	3	6	0	91	6	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	48	10	2	5	84	6	62
2008	University certificate or diploma below the bachelor's level	50	44	0	6	0	94	6	16
2008	Bachelor's degree	59	27	10	5	0	85	5	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	34	6	3	6	84	9	32

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	39	8	15	8	70	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	38	15	11	10	64	21	56
2017	University certificate or diploma below the bachelor's level	21	20	27	13	19	41	32	15
2017	Bachelor's degree	47	30	9	9	5	77	14	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	44	8	12	10	70	22	48

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	16	8	8	8	77	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	31	5	5	2	89	7	56
2017	University certificate or diploma below the bachelor's level	48	20	26	0	7	67	7	15
2017	Bachelor's degree	62	30	6	2	0	93	2	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	28	4	2	0	94	2	47
2014	Secondary or high school graduation certificate or equivalent or less	56	44	0	0	0	100	0	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	32	6	4	0	90	4	56
2014	University certificate or diploma below the bachelor's level	46	41	7	0	7	86	7	15
2014	Bachelor's degree	75	19	2	4	0	94	4	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	22	5	0	0	95	0	42
2011	Secondary or high school graduation certificate or equivalent or less	89	7	4	0	0	96	0	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	30	0	0	0	100	0	51
2011	University certificate or diploma below the bachelor's level	47	23	18	11	0	71	11	17
2011	Bachelor's degree	72	22	4	2	0	94	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	20	5	0	0	95	0	35

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	23	0	8	15	0	77	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	37	17	7	0	0	77	7	55
2017	University certificate or diploma below the bachelor's level	34	34	26	0	7	0	68	7	15
2017	Bachelor's degree	64	24	7	4	2	0	88	5	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	30	6	6	4	0	84	10	48
2014	Secondary or high school graduation certificate or equivalent or less	50	36	14	0	0	0	86	0	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	35	15	3	2	2	79	5	56
2014	University certificate or diploma below the bachelor's level	26	53	14	0	7	0	79	7	15
2014	Bachelor's degree	67	25	2	6	0	0	92	6	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	34	5	10	2	0	83	12	42
2011	Secondary or high school graduation certificate or equivalent or less	74	22	0	4	0	0	96	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	41	4	0	0	0	96	0	51
2011	University certificate or diploma below the bachelor's level	23	42	23	12	0	0	65	12	17
2011	Bachelor's degree	67	25	4	4	0	0	92	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	38	6	5	0	0	89	5	35
2008	Secondary or high school graduation certificate or equivalent or less	65	29	0	3	3	0	94	6	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	50	6	3	0	2	90	3	64
2008	University certificate or diploma below the bachelor's level	50	50	0	0	0	0	100	0	16
2008	Bachelor's degree	63	27	5	5	0	0	90	5	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	31	6	3	6	0	84	9	32

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	39	8	15	8	0	70	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	20	19	15	12	0	54	26	56
2017	University certificate or diploma below the bachelor's level	33	7	20	14	26	0	41	39	15
2017	Bachelor's degree	48	22	20	5	2	3	72	7	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	41	8	10	11	0	72	20	48
2014	Secondary or high school graduation certificate or equivalent or less	50	12	25	7	6	0	62	13	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	32	14	13	3	0	69	16	56
2014	University certificate or diploma below the bachelor's level	24	26	31	13	7	0	50	19	16
2014	Bachelor's degree	65	19	6	4	4	2	85	9	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	33	10	7	7	2	76	14	43
2011	Secondary or high school graduation certificate or equivalent or less	70	22	4	0	4	0	92	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	43	10	8	0	0	82	8	51
2011	University certificate or diploma below the bachelor's level	23	6	36	24	6	6	30	32	17
2011	Bachelor's degree	51	33	10	2	2	2	85	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	23	18	2	0	0	80	2	35

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	47	8	15	8	0	70	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	29	15	13	13	0	59	26	56
2017	University certificate or diploma below the bachelor's level	33	14	13	20	19	0	47	39	15
2017	Bachelor's degree	51	27	7	11	2	3	80	13	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	38	8	6	12	0	74	18	48
2014	Secondary or high school graduation certificate or equivalent or less	50	18	19	13	0	0	68	13	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	43	14	11	3	0	71	15	56
2014	University certificate or diploma below the bachelor's level	24	32	25	12	7	0	56	19	16
2014	Bachelor's degree	54	31	4	2	6	2	87	9	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	26	10	7	9	0	74	17	43
2011	Secondary or high school graduation certificate or equivalent or less	66	26	8	0	0	0	92	0	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	32	17	12	0	0	71	12	51
2011	University certificate or diploma below the bachelor's level	17	23	41	12	6	0	40	19	17
2011	Bachelor's degree	52	23	15	6	4	0	75	11	48
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	37	12	2	0	0	86	2	35
2008	Secondary or high school graduation certificate or equivalent or less	48	30	3	9	9	0	79	18	33
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	16	14	5	2	65	19	64
2008	University certificate or diploma below the bachelor's level	31	31	13	25	0	0	63	25	16
2008	Bachelor's degree	46	27	10	12	2	2	75	15	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	25	6	16	3	0	75	19	32

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	23	15	8	15	0	0	62	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	26	11	6	15	5	0	66	22	56
2017	University certificate or diploma below the bachelor's level	27	7	20	20	12	14	0	39	37	15
2017	Bachelor's degree	44	34	7	7	3	5	0	81	11	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	24	13	16	2	3	8	66	20	48
2014	Secondary or high school graduation certificate or equivalent or less	50	12	12	20	0	6	0	65	21	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	20	25	11	4	2	0	60	15	56
2014	University certificate or diploma below the bachelor's level	18	37	19	12	13	0	0	56	25	16
2014	Bachelor's degree	54	28	4	4	7	2	2	85	11	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	24	14	12	9	2	0	64	22	43
2011	Secondary or high school graduation certificate or equivalent or less	62	19	11	4	4	0	0	80	8	26
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	22	16	13	4	8	0	65	18	51
2011	University certificate or diploma below the bachelor's level	17	28	30	18	6	0	0	46	24	17
2011	Bachelor's degree	57	12	18	2	6	4	0	72	9	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	35	18	0	3	3	3	77	3	34
2008	Secondary or high school graduation certificate or equivalent or less	48	27	3	6	12	0	3	78	19	33
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	16	8	8	3	2	67	16	64
2008	University certificate or diploma below the bachelor's level	44	13	25	13	0	6	0	60	13	16
2008	Bachelor's degree	46	15	17	10	5	7	0	66	16	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	19	16	9	9	0	0	66	19	32

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	39	23	0	0	0	0	77	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	22	23	2	3	2	0	72	5	56
2017	University certificate or diploma below the bachelor's level	21	40	14	0	25	0	0	61	25	15
2017	Bachelor's degree	61	25	7	3	4	0	0	86	7	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	24	8	11	6	6	4	72	19	48
2014	Secondary or high school graduation certificate or equivalent or less	49	25	19	0	7	0	0	73	7	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	36	7	3	7	4	0	81	11	56
2014	University certificate or diploma below the bachelor's level	32	47	14	7	0	0	0	79	7	15
2014	Bachelor's degree	54	12	6	6	8	10	2	76	17	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	28	5	24	2	0	6	67	28	43
2011	Secondary or high school graduation certificate or equivalent or less	55	26	11	0	8	0	0	81	8	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	31	12	6	0	2	0	82	6	51
2011	University certificate or diploma below the bachelor's level	17	41	12	11	12	6	0	62	25	17
2011	Bachelor's degree	57	21	8	10	2	2	0	79	12	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	27	9	3	0	0	6	88	3	35
2008	Secondary or high school graduation certificate or equivalent or less	53	29	3	3	12	0	0	82	15	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	34	14	6	5	2	2	74	11	64
2008	University certificate or diploma below the bachelor's level	38	38	13	6	6	0	0	75	13	16
2008	Bachelor's degree	41	24	12	5	12	5	0	69	18	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	25	19	13	0	3	0	68	13	32

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	31	15	0	0	0	0	85	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	17	18	13	3	0	0	66	16	56
2017	University certificate or diploma below the bachelor's level	27	21	20	0	32	0	0	48	32	15
2017	Bachelor's degree	60	19	6	10	6	0	0	79	16	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	22	15	10	4	0	2	70	15	48
2014	Secondary or high school graduation certificate or equivalent or less	43	31	19	7	0	0	0	73	7	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	32	7	11	4	2	0	78	15	56
2014	University certificate or diploma below the bachelor's level	33	46	7	14	0	0	0	79	14	15
2014	Bachelor's degree	48	21	10	2	12	6	0	73	16	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	40	12	7	7	0	2	74	14	43
2011	Secondary or high school graduation certificate or equivalent or less	58	34	4	0	4	0	0	92	4	26
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	34	12	2	0	0	0	86	2	50
2011	University certificate or diploma below the bachelor's level	12	36	18	29	6	0	0	47	35	17
2011	Bachelor's degree	47	31	8	8	6	0	0	78	14	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	37	9	6	0	0	6	85	6	35
2008	Secondary or high school graduation certificate or equivalent or less	59	29	3	3	6	0	0	88	9	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	39	13	3	5	0	3	79	8	64
2008	University certificate or diploma below the bachelor's level	25	44	13	0	13	0	6	73	13	16
2008	Bachelor's degree	34	32	12	5	15	2	0	68	20	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	31	13	16	3	0	0	69	19	32

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	15	15	0	0	0	0	85	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	28	12	10	5	0	0	73	15	54
2017	University certificate or diploma below the bachelor's level	27	14	20	13	25	0	0	41	39	15
2017	Bachelor's degree	63	23	4	5	6	0	0	86	11	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	14	11	6	14	0	4	67	21	48
2014	Secondary or high school graduation certificate or equivalent or less	56	31	6	0	7	0	0	87	7	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	37	9	3	7	0	0	80	11	56
2014	University certificate or diploma below the bachelor's level	47	19	20	7	7	0	0	66	14	15
2014	Bachelor's degree	58	17	4	6	13	2	0	76	19	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	24	9	19	5	0	4	66	25	43

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	30	8	23	8	8	0	59	33	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	32	11	16	13	11	0	54	34	56
2017	University certificate or diploma below the bachelor's level	13	20	33	21	13	0	0	33	34	15
2017	Bachelor's degree	30	28	11	9	12	10	0	65	24	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	39	12	15	10	4	0	62	26	48
2014	Secondary or high school graduation certificate or equivalent or less	32	30	12	14	6	6	0	66	21	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	32	12	18	2	4	0	66	21	56
2014	University certificate or diploma below the bachelor's level	26	20	21	33	0	0	0	46	33	15
2014	Bachelor's degree	36	29	2	8	8	16	0	77	20	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	40	10	12	0	9	0	76	13	43
2011	Secondary or high school graduation certificate or equivalent or less	40	41	8	0	4	4	4	88	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	31	25	12	0	5	0	61	12	51
2011	University certificate or diploma below the bachelor's level	23	18	6	12	18	23	0	52	39	17
2011	Bachelor's degree	37	33	10	6	4	10	0	77	11	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	23	12	8	2	6	0	76	12	35

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	31	0	31	8	8	0	59	41	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	24	21	19	20	2	0	39	40	56
2017	University certificate or diploma below the bachelor's level	7	27	14	20	32	0	0	34	52	15
2017	Bachelor's degree	27	28	16	12	16	2	0	55	29	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	32	13	11	18	0	0	59	29	48
2014	Secondary or high school graduation certificate or equivalent or less	19	30	25	7	13	6	0	52	21	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	27	14	20	11	2	2	53	32	56
2014	University certificate or diploma below the bachelor's level	19	27	21	27	7	0	0	46	33	15
2014	Bachelor's degree	36	33	4	8	13	6	0	73	22	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	42	12	17	2	0	0	69	19	43
2011	Secondary or high school graduation certificate or equivalent or less	33	44	8	12	4	0	0	77	15	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	29	19	12	6	2	0	62	18	51
2011	University certificate or diploma below the bachelor's level	29	6	23	18	19	6	0	36	39	17
2011	Bachelor's degree	36	43	2	12	6	0	0	79	19	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	26	23	8	2	3	0	65	11	35
2008	Secondary or high school graduation certificate or equivalent or less	38	24	12	12	12	3	0	64	24	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	30	14	14	23	3	0	47	39	64
2008	University certificate or diploma below the bachelor's level	19	31	13	13	25	0	0	50	38	16
2008	Bachelor's degree	17	44	12	10	12	5	0	64	23	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38	13	13	16	3	0	58	29	32

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	31	23	15	8	8	50	25	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	17	21	21	23	2	33	45	56
2017	University certificate or diploma below the bachelor's level	7	20	7	47	20	0	27	66	15
2017	Bachelor's degree	17	29	18	18	10	9	49	31	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	22	16	21	14	4	47	36	48
2014	Secondary or high school graduation certificate or equivalent or less	19	31	18	20	6	6	53	28	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	26	18	22	11	6	47	34	56
2014	University certificate or diploma below the bachelor's level	6	40	20	27	7	0	46	34	15
2014	Bachelor's degree	23	29	10	19	6	12	59	29	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	42	12	21	2	5	63	25	43
2011	Secondary or high school graduation certificate or equivalent or less	22	48	19	8	4	0	69	12	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	33	20	17	6	4	55	24	51
2011	University certificate or diploma below the bachelor's level	6	23	23	31	6	11	32	41	17
2011	Bachelor's degree	24	53	10	8	4	0	77	12	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	34	20	20	7	3	51	29	35
2008	Secondary or high school graduation certificate or equivalent or less	21	35	21	15	9	0	56	24	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	27	19	19	22	6	37	43	64
2008	University certificate or diploma below the bachelor's level	0	31	38	13	19	0	31	31	16
2008	Bachelor's degree	7	44	22	10	10	7	55	21	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	28	25	19	6	3	48	26	32

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	23	23	0	8	16	64	9	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	25	13	18	17	3	51	36	56
2017	University certificate or diploma below the bachelor's level	7	14	30	15	27	7	23	45	14
2017	Bachelor's degree	34	23	20	12	9	2	58	21	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	31	4	16	13	2	67	30	48
2014	Secondary or high school graduation certificate or equivalent or less	19	19	37	7	0	18	46	9	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	21	11	27	14	6	45	44	56
2014	University certificate or diploma below the bachelor's level	13	26	13	21	7	20	49	35	15
2014	Bachelor's degree	30	25	17	11	10	8	59	23	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	35	12	5	9	5	73	15	43
2011	Secondary or high school graduation certificate or equivalent or less	33	37	11	8	4	7	75	12	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	33	18	16	6	5	58	23	51
2011	University certificate or diploma below the bachelor's level	12	29	11	6	19	24	53	32	17
2011	Bachelor's degree	32	35	21	6	4	2	68	11	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	28	20	8	8	3	62	17	35
2008	Secondary or high school graduation certificate or equivalent or less	26	26	21	9	12	6	56	22	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	25	16	14	25	8	41	42	64
2008	University certificate or diploma below the bachelor's level	0	50	13	19	13	6	53	33	16
2008	Bachelor's degree	12	37	24	7	17	2	50	25	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	22	19	16	13	3	52	29	32

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	31	0	15	15	8	67	33	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	25	16	13	23	3	46	37	56
2017	University certificate or diploma below the bachelor's level	7	13	13	34	33	0	20	67	15
2017	Bachelor's degree	22	30	26	9	14	0	52	23	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	45	16	12	13	0	59	25	48
2014	Secondary or high school graduation certificate or equivalent or less	19	24	13	19	13	12	48	36	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	20	18	23	13	6	42	38	55
2014	University certificate or diploma below the bachelor's level	26	21	14	33	7	0	46	40	15
2014	Bachelor's degree	36	15	15	6	13	16	60	22	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	42	16	12	9	5	61	22	43
2011	Secondary or high school graduation certificate or equivalent or less	33	49	11	0	8	0	81	8	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	45	6	16	8	7	68	25	51
2011	University certificate or diploma below the bachelor's level	0	17	35	24	19	6	18	45	17
2011	Bachelor's degree	30	31	18	8	6	6	66	15	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	34	12	17	5	3	65	23	35
2008	Secondary or high school graduation certificate or equivalent or less	29	41	12	12	6	0	71	18	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	41	16	17	9	3	56	27	64
2008	University certificate or diploma below the bachelor's level	13	50	25	6	6	0	63	13	16
2008	Bachelor's degree	23	40	8	18	13	0	63	30	40
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	31	16	16	0	3	68	16	32

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	38	8	8	15	0	0	70	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	35	13	18	10	0	0	59	28	56
2017	University certificate or diploma below the bachelor's level	7	34	13	20	26	0	0	41	45	15
2017	Bachelor's degree	45	31	12	7	5	0	0	76	12	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	29	14	21	13	2	4	49	36	48
2014	Secondary or high school graduation certificate or equivalent or less	32	12	30	19	7	0	0	44	26	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	34	18	14	13	0	0	55	27	56
2014	University certificate or diploma below the bachelor's level	19	26	27	13	14	0	0	45	27	15
2014	Bachelor's degree	42	35	4	13	6	0	0	77	19	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	25	21	14	12	2	2	51	27	43
2011	Secondary or high school graduation certificate or equivalent or less	48	29	11	8	4	0	0	77	11	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	51	22	20	4	0	0	55	23	51
2011	University certificate or diploma below the bachelor's level	12	6	35	23	24	0	0	18	48	17
2011	Bachelor's degree	29	44	17	6	4	0	0	73	10	48
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	41	17	14	8	0	0	61	23	35

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	54	0	8	8	0	85	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	50	18	13	2	0	67	15	56
2017	University certificate or diploma below the bachelor's level	7	41	7	32	13	0	48	46	15
2017	Bachelor's degree	40	42	11	4	3	0	82	7	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	25	4	21	8	2	66	30	48

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	38	15	23	0	8	8	55	27	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	17	18	16	18	11	2	40	40	56
2017	University certificate or diploma below the bachelor's level	7	33	13	21	20	7	0	42	43	15
2017	Bachelor's degree	16	26	13	2	14	21	9	60	22	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	17	14	15	24	15	2	37	47	48
2014	Secondary or high school graduation certificate or equivalent or less	19	19	18	7	31	0	6	40	40	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	17	19	14	12	18	4	43	34	56
2014	University certificate or diploma below the bachelor's level	6	20	20	13	14	27	0	36	36	15
2014	Bachelor's degree	13	23	8	17	10	27	2	50	38	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	28	11	23	17	12	2	40	47	43

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	31	15	0	0	0	0	85	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	26	17	13	3	2	0	66	16	56
2017	University certificate or diploma below the bachelor's level	27	27	7	20	19	0	0	54	39	15
2017	Bachelor's degree	56	29	11	3	2	0	0	84	5	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	32	13	17	12	0	6	55	31	48
2014	Secondary or high school graduation certificate or equivalent or less	50	31	12	0	7	0	0	81	7	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	48	11	3	7	2	0	78	11	56
2014	University certificate or diploma below the bachelor's level	33	39	14	14	0	0	0	72	14	15
2014	Bachelor's degree	46	19	11	11	6	8	0	70	18	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	23	19	14	14	0	4	51	29	43
2011	Secondary or high school graduation certificate or equivalent or less	55	22	11	4	8	0	0	77	11	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	46	12	8	0	0	2	80	8	50
2011	University certificate or diploma below the bachelor's level	12	31	23	11	24	0	0	42	35	17
2011	Bachelor's degree	33	39	16	6	6	0	0	72	13	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	41	28	11	0	0	6	58	12	35
2008	Secondary or high school graduation certificate or equivalent or less	35	41	9	3	12	0	0	76	15	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	36	20	6	8	0	2	65	14	64
2008	University certificate or diploma below the bachelor's level	13	63	6	6	13	0	0	75	19	16
2008	Bachelor's degree	24	46	7	12	10	0	0	71	22	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	34	13	19	6	0	0	63	25	32

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	28	18	18	9	0	18	45	33	11
2017	Bachelor's degree	36	26	0	0	7	19	13	90	10	15
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	38	7	0	0	8	7	92	0	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	58	9	0	8	9	0	81	9	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	44	7	7	8	0	8	77	16	14

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	31	23	15	0	0	8	59	16	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	34	8	11	8	0	0	72	20	55
2017	University certificate or diploma below the bachelor's level	20	28	19	21	13	0	0	47	34	15
2017	Bachelor's degree	53	27	8	7	5	0	0	80	12	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	27	2	12	8	0	4	76	21	48
2014	Secondary or high school graduation certificate or equivalent or less	24	50	7	12	0	0	6	80	13	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	34	10	7	5	4	2	76	13	56
2014	University certificate or diploma below the bachelor's level	33	47	13	7	0	0	0	80	7	15
2014	Bachelor's degree	62	31	2	2	0	2	0	96	2	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	42	5	5	0	2	2	90	5	43
2011	Secondary or high school graduation certificate or equivalent or less	55	33	7	0	4	0	0	89	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	32	12	12	2	2	0	74	14	51
2011	University certificate or diploma below the bachelor's level	35	41	0	24	0	0	0	76	24	17
2011	Bachelor's degree	41	51	4	4	0	0	0	92	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	25	14	3	3	0	3	79	6	35
2008	Secondary or high school graduation certificate or equivalent or less	41	32	12	6	6	0	3	76	12	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	36	14	5	5	3	0	76	10	64
2008	University certificate or diploma below the bachelor's level	31	63	6	0	0	0	0	94	0	16
2008	Bachelor's degree	32	49	7	10	0	2	0	83	10	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	47	3	6	3	0	3	87	10	32

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	38	8	15	8	8	0	66	25	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	25	15	10	12	3	0	63	22	56
2017	University certificate or diploma below the bachelor's level	21	21	19	20	13	7	0	44	36	15
2017	Bachelor's degree	43	21	6	5	7	16	2	78	15	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	20	15	4	12	4	6	66	18	48
2014	Secondary or high school graduation certificate or equivalent or less	36	38	13	6	0	0	6	80	6	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	27	16	9	3	11	2	68	14	56
2014	University certificate or diploma below the bachelor's level	26	34	7	20	0	13	0	69	23	15
2014	Bachelor's degree	54	17	4	4	4	17	0	85	10	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	33	0	7	2	7	2	89	11	43
2011	Secondary or high school graduation certificate or equivalent or less	51	37	4	0	8	0	0	89	8	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	35	10	8	4	6	0	77	13	51
2011	University certificate or diploma below the bachelor's level	23	47	6	12	6	6	0	75	19	17
2011	Bachelor's degree	57	21	4	10	4	4	0	81	15	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	16	15	3	0	9	3	80	3	35
2008	Secondary or high school graduation certificate or equivalent or less	44	29	12	3	9	3	0	76	12	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	27	22	6	5	9	0	64	12	64
2008	University certificate or diploma below the bachelor's level	44	25	13	6	13	0	0	69	19	16
2008	Bachelor's degree	41	20	10	7	12	10	0	68	22	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	19	6	9	3	6	3	79	14	32

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	23	15	15	15	0	0	54	31	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	26	25	16	10	0	0	48	26	56
2017	University certificate or diploma below the bachelor's level	7	34	7	26	26	0	0	41	53	15
2017	Bachelor's degree	36	37	10	15	2	0	0	73	17	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	34	11	18	4	0	2	67	22	48
2014	Secondary or high school graduation certificate or equivalent or less	26	39	6	24	6	0	0	64	30	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	41	20	14	9	2	0	56	24	56
2014	University certificate or diploma below the bachelor's level	13	33	14	33	7	0	0	46	40	15
2014	Bachelor's degree	36	41	6	8	8	0	0	77	16	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	34	7	17	2	0	2	73	20	43
2011	Secondary or high school graduation certificate or equivalent or less	44	33	3	11	8	0	0	78	19	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	42	16	4	2	0	2	77	6	50
2011	University certificate or diploma below the bachelor's level	23	29	18	31	0	0	0	52	31	17
2011	Bachelor's degree	37	45	8	6	2	2	0	83	9	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	48	8	3	5	0	3	83	9	35
2008	Secondary or high school graduation certificate or equivalent or less	29	41	6	6	9	0	9	77	16	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	42	11	17	6	0	0	66	23	64
2008	University certificate or diploma below the bachelor's level	38	44	6	6	6	0	0	81	13	16
2008	Bachelor's degree	32	39	10	15	5	0	0	71	20	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	41	19	3	3	0	3	74	6	32

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	31	15	0	0	85	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	32	5	1	0	94	1	55
2017	University certificate or diploma below the bachelor's level	54	32	7	7	0	87	7	15
2017	Bachelor's degree	61	29	8	2	0	90	2	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	38	0	0	2	98	2	48
2014	Secondary or high school graduation certificate or equivalent or less	38	55	7	0	0	93	0	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	26	10	0	2	89	2	56
2014	University certificate or diploma below the bachelor's level	33	60	0	7	0	93	7	15
2014	Bachelor's degree	58	40	2	0	0	98	0	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	22	5	0	2	93	2	43
2011	Secondary or high school graduation certificate or equivalent or less	74	22	4	0	0	96	0	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	28	2	2	0	96	2	51
2011	University certificate or diploma below the bachelor's level	35	47	12	6	0	82	6	17
2011	Bachelor's degree	61	34	4	0	0	96	0	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	35	3	3	2	92	5	35
2008	Secondary or high school graduation certificate or equivalent or less	62	35	3	0	0	97	0	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	39	9	2	2	88	3	64
2008	University certificate or diploma below the bachelor's level	63	31	6	0	0	94	0	16
2008	Bachelor's degree	73	20	2	5	0	93	5	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	28	6	3	6	84	9	32

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	23	0	8	0	92	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	35	5	0	0	95	0	55
2017	University certificate or diploma below the bachelor's level	54	27	19	0	0	81	0	15
2017	Bachelor's degree	61	33	4	2	0	94	2	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	29	2	2	2	94	4	48
2014	Secondary or high school graduation certificate or equivalent or less	49	45	6	0	0	94	0	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	33	2	2	0	96	2	56
2014	University certificate or diploma below the bachelor's level	46	47	0	7	0	93	7	15
2014	Bachelor's degree	69	29	2	0	0	98	0	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	29	2	2	2	93	5	43
2011	Secondary or high school graduation certificate or equivalent or less	64	36	0	0	0	100	0	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	28	4	2	0	94	2	51
2011	University certificate or diploma below the bachelor's level	30	58	6	6	0	89	6	17
2011	Bachelor's degree	69	24	4	2	0	94	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	37	0	0	3	97	3	35
2008	Secondary or high school graduation certificate or equivalent or less	71	26	0	3	0	97	3	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	45	6	0	0	94	0	64
2008	University certificate or diploma below the bachelor's level	69	31	0	0	0	100	0	16
2008	Bachelor's degree	63	29	2	5	0	93	5	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	19	0	6	3	91	9	32

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	46	8	15	15	0	0	61	31	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	17	18	23	15	2	0	43	39	56
2017	University certificate or diploma below the bachelor's level	7	20	14	14	39	7	0	29	56	15
2017	Bachelor's degree	27	32	13	18	9	2	0	60	27	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	28	21	0	20	6	0	56	21	48
2014	Secondary or high school graduation certificate or equivalent or less	25	25	25	13	6	6	0	53	20	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	22	22	14	18	5	0	44	34	56
2014	University certificate or diploma below the bachelor's level	18	18	45	19	0	0	0	36	19	16
2014	Bachelor's degree	32	25	20	9	11	4	0	59	21	45
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	35	21	7	10	5	2	60	18	43
2011	Secondary or high school graduation certificate or equivalent or less	34	35	19	4	8	0	0	69	12	26
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	47	12	16	4	2	0	68	20	51
2011	University certificate or diploma below the bachelor's level	17	23	18	29	12	0	0	41	42	17
2011	Bachelor's degree	28	28	23	6	10	4	0	59	17	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	40	9	8	14	3	0	68	22	35
2008	Secondary or high school graduation certificate or equivalent or less	26	41	9	3	18	0	3	70	21	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	30	16	13	22	0	2	48	35	63
2008	University certificate or diploma below the bachelor's level	13	25	31	19	13	0	0	38	31	16
2008	Bachelor's degree	15	41	15	5	22	2	0	58	28	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38	9	6	19	9	0	62	28	32

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	0	54	8	23	0	0	15	30	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	20	11	21	31	3	2	33	55	56
2017	University certificate or diploma below the bachelor's level	0	20	13	20	47	0	0	20	67	15
2017	Bachelor's degree	10	23	22	18	23	0	5	34	42	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	13	16	15	30	2	19	24	56	48
2014	Secondary or high school graduation certificate or equivalent or less	6	30	25	0	32	6	0	39	34	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	16	12	21	32	7	2	27	59	56
2014	University certificate or diploma below the bachelor's level	30	6	7	31	19	0	6	39	54	16
2014	Bachelor's degree	13	33	13	17	15	8	2	51	35	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	16	14	14	30	5	7	33	50	43
2011	Secondary or high school graduation certificate or equivalent or less	15	26	29	19	8	0	4	42	28	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	21	15	16	35	4	2	30	54	50
2011	University certificate or diploma below the bachelor's level	6	11	11	23	43	0	6	18	70	17
2011	Bachelor's degree	10	24	23	18	24	0	0	35	42	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	21	0	25	30	3	12	35	65	35
2008	Secondary or high school graduation certificate or equivalent or less	6	24	24	6	35	0	6	31	44	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	16	19	17	44	0	0	20	61	64
2008	University certificate or diploma below the bachelor's level	0	38	6	19	38	0	0	38	56	16
2008	Bachelor's degree	10	22	15	15	32	5	2	34	50	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	16	16	19	38	6	3	21	62	32

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	46	8	15	0	0	0	77	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	37	13	17	5	0	0	66	22	56
2017	University certificate or diploma below the bachelor's level	20	15	14	26	25	0	0	35	52	15
2017	Bachelor's degree	46	27	13	9	5	0	0	73	14	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	31	11	10	12	0	2	66	22	48
2014	Secondary or high school graduation certificate or equivalent or less	13	49	12	13	7	6	0	66	22	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	44	20	10	13	0	0	57	23	56
2014	University certificate or diploma below the bachelor's level	20	33	20	21	7	0	0	53	27	15
2014	Bachelor's degree	34	44	4	10	9	0	0	77	19	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	47	7	7	7	2	2	77	15	43
2011	Secondary or high school graduation certificate or equivalent or less	50	39	7	0	4	0	0	88	4	26
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	47	13	8	0	0	0	79	8	51
2011	University certificate or diploma below the bachelor's level	12	41	12	23	12	0	0	53	35	17
2011	Bachelor's degree	41	43	8	2	6	0	0	84	8	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	37	11	6	0	0	3	83	6	35

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	39	8	8	0	0	0	85	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	35	18	5	13	0	0	64	18	56
2017	University certificate or diploma below the bachelor's level	7	41	14	13	26	0	0	48	39	15
2017	Bachelor's degree	42	33	13	5	7	0	0	75	12	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	36	15	12	8	0	2	64	21	48
2014	Secondary or high school graduation certificate or equivalent or less	37	19	25	12	7	0	0	56	19	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	31	29	9	11	0	0	52	20	56
2014	University certificate or diploma below the bachelor's level	20	53	7	14	7	0	0	72	21	15
2014	Bachelor's degree	46	31	6	2	13	2	0	79	15	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	35	12	10	10	0	2	68	20	43

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	31	8	15	8	0	69	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	34	15	7	12	0	67	19	55
2017	University certificate or diploma below the bachelor's level	7	27	27	20	19	0	34	39	15
2017	Bachelor's degree	45	32	11	7	3	2	78	11	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	48	8	10	10	2	72	20	48
2014	Secondary or high school graduation certificate or equivalent or less	25	49	13	6	7	0	74	13	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	39	20	9	9	0	62	18	56
2014	University certificate or diploma below the bachelor's level	27	32	13	21	7	0	59	28	15
2014	Bachelor's degree	42	35	2	14	7	0	77	21	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	33	14	12	5	0	69	17	43
2011	Secondary or high school graduation certificate or equivalent or less	55	37	3	0	4	0	93	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	33	19	10	0	0	71	10	51
2011	University certificate or diploma below the bachelor's level	12	47	29	6	0	6	62	7	17
2011	Bachelor's degree	39	39	18	2	2	0	78	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	37	12	3	5	0	80	9	35

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	46	31	8	8	0	0	54	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	31	16	18	13	0	0	53	31	56
2017	University certificate or diploma below the bachelor's level	13	27	14	27	19	0	0	41	46	15
2017	Bachelor's degree	26	33	16	7	9	7	2	64	18	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	31	24	8	10	0	2	56	19	48

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	31	8	0	8	0	0	85	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	27	16	10	3	0	0	71	13	55
2017	University certificate or diploma below the bachelor's level	14	46	27	0	13	0	0	59	13	15
2017	Bachelor's degree	51	35	9	4	2	0	0	86	6	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	26	8	7	10	2	0	74	18	48
2014	Secondary or high school graduation certificate or equivalent or less	37	38	6	19	0	0	0	75	19	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	37	13	9	9	0	0	69	18	56
2014	University certificate or diploma below the bachelor's level	39	33	21	7	0	0	0	72	7	15
2014	Bachelor's degree	48	37	8	6	0	0	0	85	6	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	37	14	10	5	0	4	70	15	43
2011	Secondary or high school graduation certificate or equivalent or less	52	37	8	4	0	0	0	89	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	36	12	2	4	2	2	82	6	51
2011	University certificate or diploma below the bachelor's level	29	35	18	12	6	0	0	64	18	17
2011	Bachelor's degree	36	39	14	4	4	0	2	77	9	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	43	15	2	3	0	3	79	6	35

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	23	0	8	0	0	0	92	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	17	3	12	0	0	11	83	14	55
2017	University certificate or diploma below the bachelor's level	27	47	7	0	20	0	0	73	20	15
2017	Bachelor's degree	49	26	7	3	4	0	11	84	8	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	18	7	17	6	0	23	61	30	48
2014	Secondary or high school graduation certificate or equivalent or less	30	44	12	6	0	0	7	81	6	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	41	10	5	2	0	2	83	7	56
2014	University certificate or diploma below the bachelor's level	39	41	7	0	7	0	7	86	7	15
2014	Bachelor's degree	50	21	4	13	2	4	6	79	16	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	36	5	4	2	0	22	85	9	43
2011	Secondary or high school graduation certificate or equivalent or less	51	22	3	8	0	0	16	87	9	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	28	6	15	4	2	8	72	21	51
2011	University certificate or diploma below the bachelor's level	23	35	6	18	18	0	0	58	36	17
2011	Bachelor's degree	34	39	2	2	8	2	12	86	12	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	29	3	9	0	0	24	84	12	35
2008	Secondary or high school graduation certificate or equivalent or less	53	24	6	3	3	3	9	87	7	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	27	2	8	9	3	8	79	19	64
2008	University certificate or diploma below the bachelor's level	31	50	6	6	6	0	0	81	13	16
2008	Bachelor's degree	54	15	7	5	12	0	7	74	18	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	13	19	9	13	0	9	55	24	32

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	23	23	8	0	8	8	63	9	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	38	15	7	3	2	0	75	10	56
2017	University certificate or diploma below the bachelor's level	20	53	7	0	14	7	0	78	15	15
2017	Bachelor's degree	34	32	23	2	3	3	3	70	5	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	33	29	2	11	0	0	59	12	48
2014	Secondary or high school graduation certificate or equivalent or less	45	18	18	19	0	0	0	63	19	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	45	18	4	4	2	4	73	8	55
2014	University certificate or diploma below the bachelor's level	26	26	41	7	0	0	0	52	7	15
2014	Bachelor's degree	40	43	8	2	6	0	0	84	8	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	44	25	14	2	0	0	58	16	43
2011	Secondary or high school graduation certificate or equivalent or less	30	37	30	0	3	0	0	67	3	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	45	24	8	2	0	0	66	10	51
2011	University certificate or diploma below the bachelor's level	41	30	18	0	11	0	0	71	11	17
2011	Bachelor's degree	26	45	17	10	2	0	0	71	12	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	40	21	3	2	3	6	72	6	35
2008	Secondary or high school graduation certificate or equivalent or less	29	50	12	9	0	0	0	79	9	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	38	20	8	6	0	2	65	14	64
2008	University certificate or diploma below the bachelor's level	38	31	19	6	6	0	0	69	13	16
2008	Bachelor's degree	24	34	24	12	5	0	0	59	17	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	50	13	13	3	0	0	72	16	32

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	38	8	0	0	0	0	92	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	32	5	5	0	2	7	89	5	55
2017	University certificate or diploma below the bachelor's level	54	0	26	0	20	0	0	54	20	15
2017	Bachelor's degree	58	24	7	6	2	2	2	85	8	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	17	10	2	4	2	5	82	7	48
2014	Secondary or high school graduation certificate or equivalent or less	56	38	0	6	0	0	0	94	6	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	30	7	11	2	2	2	80	13	56
2014	University certificate or diploma below the bachelor's level	53	27	14	0	0	7	0	85	0	15
2014	Bachelor's degree	70	13	4	2	6	2	2	86	9	45
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	12	9	9	7	2	9	71	18	43
2011	Secondary or high school graduation certificate or equivalent or less	52	33	4	8	4	0	0	85	11	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	28	14	0	2	0	0	84	2	51
2011	University certificate or diploma below the bachelor's level	29	29	6	18	6	6	6	66	27	17
2011	Bachelor's degree	44	32	10	8	0	0	6	80	9	48
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	17	9	5	6	0	6	78	12	35

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	46	38	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	48	33	56
2017	University certificate or diploma below the bachelor's level	19	40	41	15
2017	Bachelor's degree	21	61	18	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	47	28	48
2014	Secondary or high school graduation certificate or equivalent or less	19	50	31	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	60	28	56
2014	University certificate or diploma below the bachelor's level	32	44	25	16
2014	Bachelor's degree	25	50	25	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	51	30	43
2011	Secondary or high school graduation certificate or equivalent or less	11	60	30	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	40	40	51
2011	University certificate or diploma below the bachelor's level	29	24	48	17
2011	Bachelor's degree	22	49	28	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	50	34	35

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	0	31	26	0	10	11
2017	Bachelor's degree	24	18	43	15	0	0	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	0	31	16	16	15	13
2014	Bachelor's degree	33	8	42	9	9999	8	12
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	0	18	0	9999	9	10
2011	Bachelor's degree	47	9	44	0	9999	0	11

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	16	15	0	8	0	77	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	43	9	5	3	2	82	8	56
2017	University certificate or diploma below the bachelor's level	36	21	21	7	7	8	62	15	14
2017	Bachelor's degree	64	22	9	3	2	0	86	5	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	32	8	2	2	0	88	4	48
2014	Secondary or high school graduation certificate or equivalent or less	26	55	13	6	0	0	81	6	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	32	18	4	2	0	76	5	56
2014	University certificate or diploma below the bachelor's level	32	20	33	7	7	0	53	14	15
2014	Bachelor's degree	65	27	2	4	2	0	92	6	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	31	2	2	0	0	95	2	43
2011	Secondary or high school graduation certificate or equivalent or less	63	37	0	0	0	0	100	0	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	41	10	4	2	0	84	6	51
2011	University certificate or diploma below the bachelor's level	18	46	18	12	6	0	64	18	17
2011	Bachelor's degree	57	28	10	2	2	0	86	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	48	3	3	0	0	94	3	35
2008	Secondary or high school graduation certificate or equivalent or less	62	35	3	0	0	0	97	0	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	39	13	0	3	2	84	3	64
2008	University certificate or diploma below the bachelor's level	63	38	0	0	0	0	100	0	16
2008	Bachelor's degree	63	29	7	0	0	0	93	0	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	25	3	9	6	0	81	16	32

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	54	8	15	0	0	77	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	33	15	10	8	0	67	18	55
2017	University certificate or diploma below the bachelor's level	13	34	13	20	19	0	47	39	15
2017	Bachelor's degree	47	35	9	5	3	0	82	9	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	38	6	4	0	0	90	4	48
2014	Secondary or high school graduation certificate or equivalent or less	38	50	0	0	6	6	94	6	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	49	14	4	2	0	81	5	56
2014	University certificate or diploma below the bachelor's level	25	33	7	21	14	0	59	34	15
2014	Bachelor's degree	53	33	6	0	2	6	91	2	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	40	5	5	2	0	88	7	43
2011	Secondary or high school graduation certificate or equivalent or less	63	33	0	0	4	0	96	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	44	8	4	4	0	84	8	51
2011	University certificate or diploma below the bachelor's level	23	46	18	6	0	6	74	7	17
2011	Bachelor's degree	47	35	6	6	4	2	83	10	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	20	9	14	0	0	77	14	35

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	54	31	15	0	0	0	15	54	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	30	31	16	11	0	3	27	41	56
2017	University certificate or diploma below the bachelor's level	26	20	34	13	7	0	0	20	46	15
2017	Bachelor's degree	4	23	46	15	9	2	2	25	28	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	11	47	30	4	2	0	35	17	48
2014	Secondary or high school graduation certificate or equivalent or less	13	44	30	13	0	0	0	13	57	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	36	32	17	8	4	0	25	41	56
2014	University certificate or diploma below the bachelor's level	7	33	27	26	7	0	0	33	40	15
2014	Bachelor's degree	6	15	46	19	8	6	0	29	22	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	21	25	39	5	0	0	44	30	43
2011	Secondary or high school graduation certificate or equivalent or less	4	37	48	4	4	3	0	8	42	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	34	45	12	4	0	0	16	39	51
2011	University certificate or diploma below the bachelor's level	0	18	41	30	12	0	0	42	18	17
2011	Bachelor's degree	4	12	41	37	6	0	0	43	16	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	3	56	22	17	0	3	40	3	35
2008	Secondary or high school graduation certificate or equivalent or less	6	24	35	24	9	3	0	33	30	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	30	39	17	3	0	2	21	40	64
2008	University certificate or diploma below the bachelor's level	0	19	31	44	6	0	0	50	19	16
2008	Bachelor's degree	2	24	41	22	10	0	0	32	27	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	13	41	28	9	0	3	39	19	32

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	15	54	23	8	0	0	31	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	21	31	23	13	0	3	37	31	56
2017	University certificate or diploma below the bachelor's level	13	20	40	13	13	0	0	26	34	15
2017	Bachelor's degree	3	11	23	33	22	4	4	60	15	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	11	27	37	18	2	0	56	17	48
2014	Secondary or high school graduation certificate or equivalent or less	7	19	36	32	6	0	0	38	27	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	16	20	26	24	8	2	56	22	56
2014	University certificate or diploma below the bachelor's level	7	13	34	20	20	7	0	43	21	15
2014	Bachelor's degree	4	6	15	38	27	10	0	72	12	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	7	31	35	23	2	2	61	7	43
2011	Secondary or high school graduation certificate or equivalent or less	7	0	29	30	22	4	8	59	8	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	8	36	34	16	0	2	51	12	50
2011	University certificate or diploma below the bachelor's level	0	12	37	26	18	0	7	47	13	16
2011	Bachelor's degree	2	8	24	35	23	2	6	63	11	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	8	21	37	31	0	3	70	9	35
2008	Secondary or high school graduation certificate or equivalent or less	9	9	32	26	21	3	0	48	18	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	15	32	31	13	0	5	46	20	62
2008	University certificate or diploma below the bachelor's level	0	13	31	31	25	0	0	56	13	16
2008	Bachelor's degree	0	17	20	37	22	2	2	62	18	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	13	16	47	16	0	6	67	17	32

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	46	38	8	0	0	0	8	54	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	20	23	10	12	0	3	23	53	56
2017	University certificate or diploma below the bachelor's level	26	46	21	7	0	0	0	7	73	15
2017	Bachelor's degree	9	18	28	25	19	2	0	44	28	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	19	20	31	18	2	4	52	27	47
2014	Secondary or high school graduation certificate or equivalent or less	19	46	15	13	7	0	0	20	65	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	36	20	14	9	2	0	23	57	56
2014	University certificate or diploma below the bachelor's level	27	40	27	0	6	0	0	6	67	15
2014	Bachelor's degree	10	23	27	15	17	8	0	35	36	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	7	21	40	18	0	4	61	17	43
2011	Secondary or high school graduation certificate or equivalent or less	11	26	23	23	18	0	0	40	37	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	35	16	19	4	0	2	23	60	51
2011	University certificate or diploma below the bachelor's level	19	41	28	0	12	0	0	12	60	17
2011	Bachelor's degree	6	27	30	18	12	2	4	33	35	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	11	27	24	27	0	0	50	23	35
2008	Secondary or high school graduation certificate or equivalent or less	12	15	35	18	15	3	3	34	28	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	21	25	21	8	0	8	31	41	63
2008	University certificate or diploma below the bachelor's level	13	31	25	19	13	0	0	31	44	16
2008	Bachelor's degree	12	20	27	24	15	2	0	40	33	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	25	22	31	13	0	3	45	32	32

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	8	69	24	0	0	0	24	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	15	30	22	19	0	2	41	28	56
2017	University certificate or diploma below the bachelor's level	13	19	41	20	7	0	0	27	32	15
2017	Bachelor's degree	4	11	40	32	11	0	2	44	15	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	17	33	31	7	0	4	39	27	48
2014	Secondary or high school graduation certificate or equivalent or less	20	13	21	40	0	0	6	42	35	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	9	40	27	13	4	2	42	15	56
2014	University certificate or diploma below the bachelor's level	7	27	20	26	20	0	0	46	34	15
2014	Bachelor's degree	6	8	31	32	15	6	2	51	15	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	19	37	21	9	0	2	30	31	43
2011	Secondary or high school graduation certificate or equivalent or less	4	11	36	30	18	0	0	48	15	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	18	36	36	4	0	2	40	23	50
2011	University certificate or diploma below the bachelor's level	11	24	23	12	30	0	0	42	35	17
2011	Bachelor's degree	2	10	37	31	17	2	2	49	13	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	8	28	41	18	0	3	60	11	35
2008	Secondary or high school graduation certificate or equivalent or less	9	12	26	35	15	3	0	52	21	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	11	40	29	14	0	2	44	16	63
2008	University certificate or diploma below the bachelor's level	0	13	25	50	13	0	0	63	13	16
2008	Bachelor's degree	7	20	37	29	7	0	0	37	27	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	13	38	28	6	3	3	37	23	32

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	30	46	8	0	8	0	8	42	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	23	32	15	9	0	2	24	44	56
2017	University certificate or diploma below the bachelor's level	34	14	40	12	0	0	0	12	48	15
2017	Bachelor's degree	9	30	31	15	12	0	3	28	41	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	18	42	12	2	2	6	15	39	48
2014	Secondary or high school graduation certificate or equivalent or less	13	43	18	26	0	0	0	26	56	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	18	26	25	9	4	0	36	37	56
2014	University certificate or diploma below the bachelor's level	7	47	34	6	6	0	0	12	54	15
2014	Bachelor's degree	6	15	38	19	11	8	4	34	24	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	16	33	16	7	2	7	26	38	43
2011	Secondary or high school graduation certificate or equivalent or less	15	11	33	15	15	0	12	33	30	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	33	24	20	8	0	0	28	49	51
2011	University certificate or diploma below the bachelor's level	6	41	30	6	17	0	0	24	46	17
2011	Bachelor's degree	11	31	29	23	5	0	2	28	42	48
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	17	31	34	6	0	0	40	29	35
2008	Secondary or high school graduation certificate or equivalent or less	18	12	26	18	21	3	3	41	31	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	21	35	24	10	0	3	35	28	62
2008	University certificate or diploma below the bachelor's level	0	19	50	19	13	0	0	31	19	16
2008	Bachelor's degree	12	32	29	20	5	0	2	25	45	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	22	41	22	0	0	6	23	33	32

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	8	38	23	23	0	8	50	9	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	8	35	33	15	0	2	49	15	56
2017	University certificate or diploma below the bachelor's level	22	14	22	14	20	7	0	37	39	14
2017	Bachelor's degree	2	3	30	37	21	5	2	62	6	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	11	36	36	7	4	4	47	14	47
2014	Secondary or high school graduation certificate or equivalent or less	7	19	18	43	12	0	0	55	26	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	11	27	35	17	4	4	56	14	56
2014	University certificate or diploma below the bachelor's level	0	13	40	34	6	7	0	43	14	15
2014	Bachelor's degree	0	8	23	32	25	8	4	65	9	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	2	35	28	16	5	7	50	10	43
2011	Secondary or high school graduation certificate or equivalent or less	7	15	30	8	25	0	15	39	26	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	13	18	43	18	0	2	62	20	51
2011	University certificate or diploma below the bachelor's level	0	35	36	18	12	0	0	30	35	17
2011	Bachelor's degree	2	16	32	29	15	4	2	47	19	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	9	23	23	28	0	6	54	22	35
2008	Secondary or high school graduation certificate or equivalent or less	9	9	26	12	38	3	3	53	19	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	15	32	31	8	0	6	41	24	62
2008	University certificate or diploma below the bachelor's level	6	13	6	44	25	0	6	73	20	16
2008	Bachelor's degree	10	12	32	24	15	5	2	42	24	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	9	19	28	19	6	6	54	25	32

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	38	46	8	0	8	0	9	42	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	22	29	12	11	0	2	23	48	56
2017	University certificate or diploma below the bachelor's level	32	33	20	7	0	7	0	8	70	15
2017	Bachelor's degree	7	16	41	16	17	3	0	34	23	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	20	33	23	15	0	0	38	29	48
2014	Secondary or high school graduation certificate or equivalent or less	19	37	19	12	12	0	0	25	56	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	25	23	11	13	4	0	24	52	56
2014	University certificate or diploma below the bachelor's level	20	47	13	7	13	0	0	20	68	15
2014	Bachelor's degree	12	13	31	22	15	8	0	39	27	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	15	29	27	9	0	9	40	29	43

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	45	0	8	8	0	0	85	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	31	5	8	10	2	0	76	19	55
2017	University certificate or diploma below the bachelor's level	7	47	7	27	13	0	0	54	40	15
2017	Bachelor's degree	54	25	10	2	9	0	0	79	11	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	24	8	12	13	0	0	67	25	48
2014	Secondary or high school graduation certificate or equivalent or less	25	37	13	13	6	0	6	66	20	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	32	11	11	14	0	0	64	25	56
2014	University certificate or diploma below the bachelor's level	32	27	14	20	7	0	0	59	27	15
2014	Bachelor's degree	44	33	6	10	4	2	0	79	15	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	36	12	14	2	0	2	70	17	42

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	46	8	0	15	0	0	77	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	37	8	10	2	0	0	80	12	56
2017	University certificate or diploma below the bachelor's level	14	53	13	7	13	0	0	67	20	15
2017	Bachelor's degree	50	27	6	10	7	0	0	77	17	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	29	6	20	8	2	0	65	29	48
2014	Secondary or high school graduation certificate or equivalent or less	51	18	19	6	0	0	6	73	6	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	38	4	7	5	0	0	84	12	56
2014	University certificate or diploma below the bachelor's level	40	47	7	7	0	0	0	87	7	15
2014	Bachelor's degree	53	28	6	8	4	0	0	81	13	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	53	5	7	10	0	2	78	17	43

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	23	15	8	0	15	0	73	9	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	38	18	2	5	7	0	74	7	56
2017	University certificate or diploma below the bachelor's level	27	26	20	0	20	7	0	57	21	15
2017	Bachelor's degree	40	25	14	2	7	12	0	74	10	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	31	14	5	6	11	2	70	13	48
2014	Secondary or high school graduation certificate or equivalent or less	25	19	37	0	6	6	7	51	7	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	29	26	5	4	2	0	65	9	55
2014	University certificate or diploma below the bachelor's level	38	31	13	6	0	6	6	78	7	16
2014	Bachelor's degree	43	32	11	2	2	8	2	84	5	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	10	2	5	5	2	82	8	43

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	38	0	0	15	0	0	85	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	41	14	8	5	3	0	71	14	56
2017	University certificate or diploma below the bachelor's level	20	40	27	7	7	0	0	60	13	15
2017	Bachelor's degree	38	37	13	4	3	5	0	79	8	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	36	11	7	10	4	0	70	18	48
2014	Secondary or high school graduation certificate or equivalent or less	38	25	25	0	0	12	0	71	0	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	43	11	9	2	2	0	78	11	56
2014	University certificate or diploma below the bachelor's level	38	44	13	0	0	6	0	86	0	16
2014	Bachelor's degree	54	24	6	2	4	8	2	86	7	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	42	5	2	9	5	0	83	12	43
2011	Secondary or high school graduation certificate or equivalent or less	55	37	0	4	4	0	0	92	8	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	48	6	8	2	4	0	84	10	50
2011	University certificate or diploma below the bachelor's level	6	40	12	24	6	12	0	52	34	17
2011	Bachelor's degree	44	35	6	6	2	4	2	84	9	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	30	21	0	0	0	0	79	0	34

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	23	0	8	8	0	8	84	16	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	42	8	5	7	0	0	80	12	55
2017	University certificate or diploma below the bachelor's level	20	48	14	12	7	0	0	68	19	15
2017	Bachelor's degree	51	27	16	4	2	0	0	78	5	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	32	2	4	12	0	0	82	17	48
2014	Secondary or high school graduation certificate or equivalent or less	44	23	19	7	0	6	0	72	8	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	37	9	11	0	0	0	80	11	56
2014	University certificate or diploma below the bachelor's level	31	49	6	7	7	0	0	80	13	16
2014	Bachelor's degree	68	17	10	0	4	0	0	86	4	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	40	2	7	7	0	0	83	14	43
2011	Secondary or high school graduation certificate or equivalent or less	66	26	4	0	4	0	0	92	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	41	6	8	0	2	0	86	8	51
2011	University certificate or diploma below the bachelor's level	23	35	6	18	18	0	0	58	36	17
2011	Bachelor's degree	57	29	4	4	6	0	0	85	10	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	32	0	3	0	0	0	97	3	35
2008	Secondary or high school graduation certificate or equivalent or less	50	26	9	9	6	0	0	76	15	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	30	9	13	8	2	0	70	21	64
2008	University certificate or diploma below the bachelor's level	25	50	0	13	13	0	0	75	25	16
2008	Bachelor's degree	41	34	15	5	5	0	0	76	10	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34	9	16	3	0	0	72	19	32

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	8	38	0	15	8	0	42	17	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	32	11	11	13	7	3	60	27	56
2017	University certificate or diploma below the bachelor's level	0	20	21	27	33	0	0	20	59	15
2017	Bachelor's degree	35	25	7	7	14	9	3	68	24	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	18	7	9	31	0	4	51	42	48
2014	Secondary or high school graduation certificate or equivalent or less	24	12	13	18	20	0	12	41	44	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	28	21	5	14	2	2	57	21	56
2014	University certificate or diploma below the bachelor's level	13	27	14	33	0	6	7	46	38	15
2014	Bachelor's degree	29	31	8	2	13	6	11	72	18	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	19	21	21	14	7	2	38	39	43

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	39	15	0	0	8	84	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	39	8	5	0	0	87	5	56
2017	University certificate or diploma below the bachelor's level	34	47	13	0	6	0	81	6	15
2017	Bachelor's degree	66	26	3	2	2	2	93	3	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	17	9	0	4	2	87	4	47
2014	Secondary or high school graduation certificate or equivalent or less	50	37	0	13	0	0	87	13	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	25	9	2	0	2	89	2	56
2014	University certificate or diploma below the bachelor's level	49	39	12	0	0	0	88	0	16
2014	Bachelor's degree	79	15	0	0	2	4	98	2	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	33	7	5	0	0	88	5	43
2011	Secondary or high school graduation certificate or equivalent or less	82	15	0	4	0	0	96	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	33	6	4	2	4	88	6	51
2011	University certificate or diploma below the bachelor's level	36	46	18	0	0	0	82	0	17
2011	Bachelor's degree	64	28	2	4	2	0	92	6	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	28	11	0	2	3	86	3	35

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	23	23	8	0	8	0	66	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	45	6	10	7	3	0	76	17	56
2017	University certificate or diploma below the bachelor's level	14	14	36	8	28	0	0	29	36	14
2017	Bachelor's degree	43	25	4	16	5	6	0	73	23	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	41	6	2	14	6	0	76	17	48
2014	Secondary or high school graduation certificate or equivalent or less	24	42	0	26	0	0	7	72	28	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	36	15	12	4	4	0	68	17	56
2014	University certificate or diploma below the bachelor's level	18	38	26	18	0	0	0	56	18	16
2014	Bachelor's degree	46	33	4	4	9	2	2	82	13	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	24	12	7	10	2	0	70	17	43
2011	Secondary or high school graduation certificate or equivalent or less	63	26	4	0	4	4	0	92	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	49	10	8	0	7	2	81	8	51
2011	University certificate or diploma below the bachelor's level	29	29	18	12	12	0	0	58	24	17
2011	Bachelor's degree	53	23	4	8	4	4	4	82	14	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	19	18	9	6	6	3	64	16	35
2008	Secondary or high school graduation certificate or equivalent or less	50	32	6	6	6	0	0	82	12	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	31	13	9	6	3	2	70	16	64
2008	University certificate or diploma below the bachelor's level	31	13	19	25	6	6	0	47	33	16
2008	Bachelor's degree	34	27	10	7	12	7	2	68	22	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	28	9	13	9	3	0	68	23	32

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	15	46	0	16	8	0	33	17	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	40	16	14	8	4	0	60	23	56
2017	University certificate or diploma below the bachelor's level	7	20	33	21	20	0	0	26	41	15
2017	Bachelor's degree	23	30	15	11	5	16	0	63	19	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	41	17	4	10	8	0	66	16	48
2014	Secondary or high school graduation certificate or equivalent or less	13	49	6	13	6	6	7	71	22	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	27	21	16	3	9	0	55	22	56
2014	University certificate or diploma below the bachelor's level	18	19	26	13	0	24	0	49	17	16
2014	Bachelor's degree	17	33	15	10	9	10	7	60	23	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	40	14	12	5	4	2	67	18	43
2011	Secondary or high school graduation certificate or equivalent or less	22	45	14	0	0	11	7	82	0	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	39	18	12	4	9	2	62	18	51
2011	University certificate or diploma below the bachelor's level	6	47	6	11	6	24	0	70	23	17
2011	Bachelor's degree	26	25	25	8	4	8	4	57	14	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	25	9	9	21	6	0	60	31	35

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	23	0	15	8	16	16	66	34	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	35	16	13	7	10	2	59	22	56
2017	University certificate or diploma below the bachelor's level	0	13	13	33	34	7	0	14	71	15
2017	Bachelor's degree	22	23	17	11	12	13	2	52	27	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	15	22	10	18	11	4	40	33	48
2014	Secondary or high school graduation certificate or equivalent or less	19	25	0	6	25	18	7	58	42	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	25	23	9	13	7	4	50	24	56
2014	University certificate or diploma below the bachelor's level	30	0	26	25	6	12	0	35	36	16
2014	Bachelor's degree	23	24	15	11	9	17	3	58	24	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	11	21	10	19	10	9	39	35	43
2011	Secondary or high school graduation certificate or equivalent or less	26	33	7	4	12	14	4	73	19	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	26	10	12	10	19	4	60	28	51
2011	University certificate or diploma below the bachelor's level	11	11	6	31	11	23	6	32	59	17
2011	Bachelor's degree	20	29	12	8	8	18	4	63	21	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	17	18	6	6	16	9	61	16	35

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	54	15	8	8	0	70	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	33	10	16	10	0	64	26	56
2017	University certificate or diploma below the bachelor's level	7	21	7	40	25	0	28	66	15
2017	Bachelor's degree	21	58	4	16	2	0	79	17	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	53	7	15	2	0	76	17	48
2014	Secondary or high school graduation certificate or equivalent or less	20	68	0	6	6	0	88	12	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	56	9	7	0	2	84	7	56
2014	University certificate or diploma below the bachelor's level	19	27	7	40	7	0	46	47	15
2014	Bachelor's degree	47	35	8	4	6	0	82	10	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	47	7	15	2	0	76	17	43
2011	Secondary or high school graduation certificate or equivalent or less	51	41	0	8	0	0	92	8	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	49	2	12	0	0	86	12	51
2011	University certificate or diploma below the bachelor's level	24	52	6	19	0	0	75	19	17
2011	Bachelor's degree	40	41	8	4	6	0	82	10	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	49	5	9	0	0	86	9	35
2008	Secondary or high school graduation certificate or equivalent or less	50	44	3	0	3	0	94	3	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	50	3	9	2	0	86	11	64
2008	University certificate or diploma below the bachelor's level	56	25	0	19	0	0	81	19	16
2008	Bachelor's degree	29	49	5	12	5	0	78	17	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	53	3	3	9	0	84	13	32

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	8	16	15	8	62	23	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	27	11	5	2	82	7	55
2017	University certificate or diploma below the bachelor's level	13	40	0	20	26	53	47	15
2017	Bachelor's degree	44	36	4	11	5	80	16	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	43	4	11	2	83	13	48
2014	Secondary or high school graduation certificate or equivalent or less	49	45	0	0	6	94	6	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	30	11	11	2	76	12	56
2014	University certificate or diploma below the bachelor's level	33	34	7	14	13	66	27	15
2014	Bachelor's degree	67	23	0	6	4	90	10	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	36	12	5	9	74	14	43
2011	Secondary or high school graduation certificate or equivalent or less	52	38	0	7	4	89	11	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	28	8	2	0	90	2	51
2011	University certificate or diploma below the bachelor's level	29	41	6	12	11	70	24	17
2011	Bachelor's degree	50	30	14	6	0	79	6	48
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	26	12	8	5	75	13	35

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	24	8	15	15	0	62	30	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	38	12	10	3	0	74	13	55
2017	University certificate or diploma below the bachelor's level	20	27	14	32	7	0	47	39	15
2017	Bachelor's degree	36	49	6	7	2	0	86	9	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	33	0	8	6	0	86	14	48
2014	Secondary or high school graduation certificate or equivalent or less	38	37	0	13	12	0	75	25	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	37	15	9	2	0	74	11	56
2014	University certificate or diploma below the bachelor's level	27	60	13	0	0	0	87	0	15
2014	Bachelor's degree	63	26	4	4	2	0	90	6	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	33	7	5	2	2	85	7	43

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	23	8	8	0	0	0	85	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	24	2	7	0	2	0	92	7	56
2017	University certificate or diploma below the bachelor's level	40	21	20	7	13	0	0	60	20	15
2017	Bachelor's degree	66	23	2	0	5	0	4	93	6	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	22	6	0	0	0	4	94	0	48
2014	Secondary or high school graduation certificate or equivalent or less	45	37	0	12	6	0	0	82	18	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	22	4	3	0	0	0	93	3	56
2014	University certificate or diploma below the bachelor's level	67	20	7	0	0	0	7	93	0	15
2014	Bachelor's degree	85	11	2	0	2	0	0	96	2	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	21	7	2	2	0	0	88	5	43
2011	Secondary or high school graduation certificate or equivalent or less	82	15	0	4	0	0	0	96	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	12	12	8	0	0	2	80	8	51
2011	University certificate or diploma below the bachelor's level	41	35	18	6	0	0	0	76	6	17
2011	Bachelor's degree	80	16	0	0	2	0	2	98	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	18	3	2	0	0	0	95	2	35
2008	Secondary or high school graduation certificate or equivalent or less	71	21	3	3	3	0	0	91	6	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	17	5	3	2	0	0	91	5	64
2008	University certificate or diploma below the bachelor's level	75	13	6	0	0	0	6	93	0	16
2008	Bachelor's degree	71	20	7	2	0	0	0	90	2	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	13	3	0	6	3	0	90	6	32

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	0	8	8	8	0	0	77	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	27	12	3	2	0	0	83	5	56
2017	University certificate or diploma below the bachelor's level	40	34	20	0	7	0	0	74	7	15
2017	Bachelor's degree	64	23	5	4	4	0	0	87	7	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	18	6	2	2	0	2	90	4	48
2014	Secondary or high school graduation certificate or equivalent or less	43	38	0	13	0	0	6	86	14	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	20	6	9	2	0	0	84	11	56
2014	University certificate or diploma below the bachelor's level	53	20	0	14	0	7	7	84	16	15
2014	Bachelor's degree	79	7	4	6	2	0	2	87	9	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	28	2	5	7	0	0	86	12	43
2011	Secondary or high school graduation certificate or equivalent or less	66	8	15	11	0	0	0	74	11	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	16	6	6	2	0	2	86	8	51
2011	University certificate or diploma below the bachelor's level	18	23	24	11	18	0	6	43	31	17
2011	Bachelor's degree	70	12	10	4	4	0	0	82	8	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	17	6	14	0	0	3	79	15	35
2008	Secondary or high school graduation certificate or equivalent or less	62	24	6	6	3	0	0	85	9	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	14	13	6	5	2	2	76	11	64
2008	University certificate or diploma below the bachelor's level	56	19	6	6	6	0	6	80	13	16
2008	Bachelor's degree	71	24	0	2	2	0	0	95	5	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	16	0	9	6	0	0	84	16	32

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	8	8	15	0	0	8	75	17	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	30	5	6	5	0	0	84	10	56
2017	University certificate or diploma below the bachelor's level	41	20	25	0	13	0	0	62	13	15
2017	Bachelor's degree	79	12	4	2	2	0	2	93	4	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	18	2	8	2	0	0	88	10	48
2014	Secondary or high school graduation certificate or equivalent or less	37	25	7	13	6	0	12	70	21	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	17	11	5	2	0	5	81	7	56
2014	University certificate or diploma below the bachelor's level	47	33	7	0	0	0	13	92	0	15
2014	Bachelor's degree	72	9	8	4	0	0	6	87	4	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	21	0	2	7	0	2	90	10	43
2011	Secondary or high school graduation certificate or equivalent or less	70	11	7	8	4	0	0	81	11	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	20	4	6	0	0	4	90	6	51
2011	University certificate or diploma below the bachelor's level	47	12	24	11	0	0	6	63	12	17
2011	Bachelor's degree	74	14	4	2	2	0	4	92	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	26	10	3	6	0	0	82	9	34
2008	Secondary or high school graduation certificate or equivalent or less	59	21	6	9	3	0	3	82	12	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	14	13	3	3	2	8	79	7	64
2008	University certificate or diploma below the bachelor's level	56	25	6	6	0	0	6	87	7	16
2008	Bachelor's degree	71	10	10	0	5	0	5	85	5	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	19	0	3	6	0	6	90	10	32

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	85	15	0	0	0	0	0	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	81	16	2	2	0	0	0	97	2	56
2017	University certificate or diploma below the bachelor's level	68	13	19	0	0	0	0	81	0	15
2017	Bachelor's degree	89	5	0	0	2	0	3	98	2	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	16	4	2	4	0	2	90	6	48
2014	Secondary or high school graduation certificate or equivalent or less	55	26	6	13	0	0	0	81	13	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	13	7	0	0	0	2	92	0	56
2014	University certificate or diploma below the bachelor's level	73	0	7	0	0	0	20	91	0	15
2014	Bachelor's degree	87	5	0	2	2	0	4	96	4	45
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	22	0	2	5	0	4	92	8	42
2011	Secondary or high school graduation certificate or equivalent or less	78	15	8	0	0	0	0	92	0	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	12	10	0	0	0	4	90	0	51
2011	University certificate or diploma below the bachelor's level	59	23	6	0	0	6	6	94	0	17
2011	Bachelor's degree	75	9	4	4	2	0	6	90	6	48
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	15	6	0	0	0	3	94	0	34
2008	Secondary or high school graduation certificate or equivalent or less	79	6	12	0	3	0	0	85	3	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	81	3	5	3	0	2	6	92	3	64
2008	University certificate or diploma below the bachelor's level	88	6	0	0	0	0	6	100	0	16
2008	Bachelor's degree	66	17	12	0	0	0	5	87	0	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	3	0	3	9	0	0	88	13	32

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	0	16	8	0	0	8	75	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	32	10	12	5	0	0	73	17	56
2017	University certificate or diploma below the bachelor's level	28	53	7	0	13	0	0	80	13	15
2017	Bachelor's degree	55	31	4	4	2	2	3	90	6	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	32	6	2	2	2	0	90	4	48
2014	Secondary or high school graduation certificate or equivalent or less	43	31	7	13	0	0	6	79	14	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	13	10	5	7	0	4	77	13	56
2014	University certificate or diploma below the bachelor's level	37	19	25	0	7	6	6	64	8	16
2014	Bachelor's degree	56	15	4	4	2	10	9	87	7	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	22	5	0	7	7	2	87	8	43

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	8	8	8	0	8	0	84	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	21	8	5	2	0	0	85	6	56
2017	University certificate or diploma below the bachelor's level	27	27	6	20	13	0	7	58	36	15
2017	Bachelor's degree	73	16	4	2	0	2	3	94	2	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	25	8	0	0	4	0	92	0	48
2014	Secondary or high school graduation certificate or equivalent or less	56	25	7	6	0	6	0	86	6	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	18	13	0	7	0	2	80	7	56
2014	University certificate or diploma below the bachelor's level	38	31	13	0	0	6	12	84	0	16
2014	Bachelor's degree	81	5	2	4	0	6	2	93	5	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	16	2	2	0	5	2	95	3	43
2011	Secondary or high school graduation certificate or equivalent or less	70	18	11	0	0	0	0	89	0	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	18	8	2	2	0	4	87	4	51
2011	University certificate or diploma below the bachelor's level	41	35	18	6	0	0	0	76	6	17
2011	Bachelor's degree	72	18	8	0	0	2	0	92	0	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	6	17	0	0	0	3	82	0	35
2008	Secondary or high school graduation certificate or equivalent or less	71	26	0	0	3	0	0	97	3	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	14	14	5	0	2	5	80	5	64
2008	University certificate or diploma below the bachelor's level	63	19	13	0	0	0	6	87	0	16
2008	Bachelor's degree	61	22	12	2	0	2	0	85	3	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	19	6	0	3	3	0	90	3	32

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	81	56
2017	Bachelor's degree	24	76	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	75	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	75	56
2014	University certificate or diploma below the bachelor's level	34	66	15
2014	Bachelor's degree	21	79	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	76	43

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	14

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	83	12
2017	Bachelor's degree	84	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	14
2014	Bachelor's degree	91	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	10

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14
2014	Bachelor's degree	0	10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2017	Bachelor's degree	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2014	Bachelor's degree	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2017	Bachelor's degree	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2014	Bachelor's degree	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2017	Bachelor's degree	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2014	Bachelor's degree	10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2017	Bachelor's degree	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12
2014	Bachelor's degree	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	12
2017	Bachelor's degree	45	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	12

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	12
2017	Bachelor's degree	38	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	14
2014	Bachelor's degree	70	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	10

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	39	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	14

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	12
2017	Bachelor's degree	38	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	14

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	85	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	14
2014	Bachelor's degree	49	10

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	12
2017	Bachelor's degree	46	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	10

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	14

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2014	Bachelor's degree	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2017	Bachelor's degree	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2014	Bachelor's degree	10

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	14
2014	Bachelor's degree	60	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	10

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	37	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	10

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	39	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	12

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	12
2017	Bachelor's degree	61	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	10

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	10

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14
2014	Bachelor's degree	10

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12
2014	Bachelor's degree	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	14

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	10
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	10

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	10

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	10

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	14

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10
2017	Bachelor's degree	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	10
2017	Bachelor's degree	66	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	14

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10
2017	Bachelor's degree	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	91	9	12
2017	Bachelor's degree	100	0	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	93	7	12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	23	30	8	0	16	8	50	10	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	8	24	13	12	28	7	26	38	56
2017	University certificate or diploma below the bachelor's level	0	7	59	7	7	13	7	9	17	15
2017	Bachelor's degree	13	7	16	9	10	40	4	37	35	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	22	13	12	17	22	4	44	39	48
2014	Secondary or high school graduation certificate or equivalent or less	13	12	31	0	7	24	13	39	11	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	22	15	7	8	31	5	52	25	56
2014	University certificate or diploma below the bachelor's level	25	0	39	13	7	12	6	30	24	16
2014	Bachelor's degree	17	10	15	4	8	35	10	50	23	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	21	11	2	14	40	5	50	30	43

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	23	23	16	0	8	0	59	17	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	20	18	13	8	13	0	54	25	56
2017	University certificate or diploma below the bachelor's level	13	33	14	13	7	20	0	57	25	15
2017	Bachelor's degree	24	34	11	11	9	12	0	66	22	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	22	14	8	17	9	0	57	28	47
2014	Secondary or high school graduation certificate or equivalent or less	25	24	25	6	7	6	7	56	15	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	32	15	11	7	11	0	64	20	56
2014	University certificate or diploma below the bachelor's level	18	18	51	0	7	6	0	38	7	16
2014	Bachelor's degree	34	25	7	4	8	20	2	75	16	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	34	18	7	10	12	0	60	19	43
2011	Secondary or high school graduation certificate or equivalent or less	55	34	3	0	4	0	4	92	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	43	14	2	2	6	0	81	4	51
2011	University certificate or diploma below the bachelor's level	23	17	31	18	0	11	0	45	20	17
2011	Bachelor's degree	41	33	8	4	2	12	0	83	7	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	25	12	11	0	6	0	75	12	35

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	100	13
2017	Bachelor's degree	11	89	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	88	47

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	15	46	0	0	23	8	33	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	15	19	0	5	42	6	53	10	56
2017	University certificate or diploma below the bachelor's level	7	13	41	7	13	13	7	24	25	15
2017	Bachelor's degree	20	7	13	6	3	39	11	56	18	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	16	9	0	6	54	0	65	14	48
2014	Secondary or high school graduation certificate or equivalent or less	13	12	25	7	0	36	7	43	13	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	18	27	2	0	39	2	51	3	56
2014	University certificate or diploma below the bachelor's level	18	18	26	0	7	25	6	53	9	16
2014	Bachelor's degree	12	4	25	4	2	40	13	35	13	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	18	7	2	2	52	5	73	10	43

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	38	31	0	0	8	0	67	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	26	23	0	5	11	0	69	6	56
2017	University certificate or diploma below the bachelor's level	19	13	27	7	13	20	0	41	25	15
2017	Bachelor's degree	28	27	13	4	3	21	4	74	9	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	21	22	2	6	15	2	63	10	48
2014	Secondary or high school graduation certificate or equivalent or less	31	18	18	14	6	6	7	56	23	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	37	27	2	0	13	0	67	2	56
2014	University certificate or diploma below the bachelor's level	18	43	13	0	7	19	0	76	8	16
2014	Bachelor's degree	40	19	12	4	2	21	2	76	8	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	33	11	5	0	26	0	78	6	43
2011	Secondary or high school graduation certificate or equivalent or less	55	29	8	4	0	0	4	88	4	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	37	16	0	2	6	0	81	2	51
2011	University certificate or diploma below the bachelor's level	29	30	18	6	0	18	0	71	8	17
2011	Bachelor's degree	40	35	8	2	2	12	0	86	5	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	22	17	3	2	12	0	74	6	35

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	87	56
2017	Bachelor's degree	15	85	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	82	48
2014	Secondary or high school graduation certificate or equivalent or less	0	100	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	87	56

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	46	8	0	0	0	0	92	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	54	5	7	2	0	2	86	8	56
2017	University certificate or diploma below the bachelor's level	7	60	20	7	7	0	0	67	13	15
2017	Bachelor's degree	27	42	9	7	2	6	8	79	10	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	37	4	5	6	0	23	81	14	48
2014	Secondary or high school graduation certificate or equivalent or less	38	42	14	0	6	0	0	80	6	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	57	6	2	2	2	2	90	4	56
2014	University certificate or diploma below the bachelor's level	24	51	6	12	0	6	0	80	13	16
2014	Bachelor's degree	25	46	18	6	2	0	2	73	8	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	28	12	2	0	0	20	82	3	43
2011	Secondary or high school graduation certificate or equivalent or less	52	45	4	0	0	0	0	96	0	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	44	8	8	2	2	4	81	11	51
2011	University certificate or diploma below the bachelor's level	25	50	13	6	0	0	6	80	6	16
2011	Bachelor's degree	47	37	6	2	2	4	2	90	4	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	42	3	9	0	0	9	87	10	34
2008	Secondary or high school graduation certificate or equivalent or less	38	44	9	9	0	0	0	82	9	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	48	9	5	2	2	0	84	6	64
2008	University certificate or diploma below the bachelor's level	50	31	0	6	0	0	13	93	7	16
2008	Bachelor's degree	34	49	7	5	2	0	2	85	8	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	44	9	3	0	0	9	86	3	32

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	38	15	8	0	15	8	70	10	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	18	16	10	10	34	8	38	34	56
2017	University certificate or diploma below the bachelor's level	7	7	39	13	13	13	7	18	33	15
2017	Bachelor's degree	6	16	16	11	7	33	11	39	32	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	12	10	10	6	43	13	40	38	48
2014	Secondary or high school graduation certificate or equivalent or less	18	12	33	0	7	12	18	43	10	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	20	16	18	15	20	7	34	44	56
2014	University certificate or diploma below the bachelor's level	12	12	25	6	25	19	0	30	39	16
2014	Bachelor's degree	6	13	21	12	4	31	13	34	30	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	24	5	7	2	35	15	71	19	43
2011	Secondary or high school graduation certificate or equivalent or less	18	22	18	8	12	18	3	52	25	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	12	22	10	18	22	6	31	39	51
2011	University certificate or diploma below the bachelor's level	12	6	6	26	13	6	31	29	62	16
2011	Bachelor's degree	16	25	23	2	6	24	4	57	12	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	9	23	3	9	27	9	45	19	35

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	31	15	0	0	8	0	83	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	31	8	7	2	4	2	83	9	56
2017	University certificate or diploma below the bachelor's level	28	39	13	13	7	0	0	67	20	15
2017	Bachelor's degree	42	34	9	0	2	5	8	87	2	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	23	2	6	2	13	21	84	13	48
2014	Secondary or high school graduation certificate or equivalent or less	42	31	13	0	7	6	0	78	8	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	30	13	2	2	7	2	82	4	56
2014	University certificate or diploma below the bachelor's level	43	50	0	6	0	0	0	94	6	16
2014	Bachelor's degree	46	21	12	6	2	8	4	77	10	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	26	5	2	5	2	20	85	9	43
2011	Secondary or high school graduation certificate or equivalent or less	58	34	0	4	4	0	0	92	8	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	32	14	4	0	4	4	81	4	51
2011	University certificate or diploma below the bachelor's level	29	29	19	6	6	6	6	66	13	17
2011	Bachelor's degree	59	19	6	2	0	10	4	91	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	30	3	0	0	3	12	97	0	35
2008	Secondary or high school graduation certificate or equivalent or less	53	29	9	3	0	6	0	88	3	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	30	11	8	0	5	0	80	8	64
2008	University certificate or diploma below the bachelor's level	44	44	0	0	0	0	13	100	0	16
2008	Bachelor's degree	37	39	7	7	0	7	2	84	8	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	34	3	0	3	6	9	93	4	32

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	23	23	8	0	8	0	67	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	34	18	7	5	10	2	67	13	56
2017	University certificate or diploma below the bachelor's level	13	40	13	20	7	0	7	57	28	15
2017	Bachelor's degree	27	38	13	4	2	7	10	78	6	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	22	4	6	0	24	19	81	11	48
2014	Secondary or high school graduation certificate or equivalent or less	30	36	6	7	7	13	0	77	17	16
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	23	16	7	4	11	2	69	13	56
2014	University certificate or diploma below the bachelor's level	25	56	6	13	0	0	0	81	13	16
2014	Bachelor's degree	38	22	10	6	4	17	4	75	13	46
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	35	5	2	2	2	15	88	6	43
2011	Secondary or high school graduation certificate or equivalent or less	65	20	8	4	4	0	0	84	8	26
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	32	21	2	6	2	2	70	8	51
2011	University certificate or diploma below the bachelor's level	29	29	12	18	0	6	6	65	20	17
2011	Bachelor's degree	51	23	8	2	0	12	4	88	2	49
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	26	11	3	0	13	12	81	4	35
2008	Secondary or high school graduation certificate or equivalent or less	53	29	6	0	0	9	3	93	0	34
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	32	11	11	5	8	2	70	18	63
2008	University certificate or diploma below the bachelor's level	38	31	13	6	0	0	13	79	7	16
2008	Bachelor's degree	39	27	12	7	5	7	2	73	14	41
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	38	9	0	3	9	9	85	4	32

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	38	8	0	0	0	92	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	20	12	6	3	0	78	10	54
2017	University certificate or diploma below the bachelor's level	41	20	13	0	25	0	61	25	15
2017	Bachelor's degree	68	16	5	7	4	0	84	11	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	10	17	6	10	2	66	17	48

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	23	15	0	0	0	0	85	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	30	10	3	3	0	0	84	6	55
2017	University certificate or diploma below the bachelor's level	35	33	13	0	19	0	0	68	19	15
2017	Bachelor's degree	70	14	5	5	4	2	0	86	9	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	26	19	6	8	0	2	66	15	48

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	38	8	0	8	8	84	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	39	19	12	8	2	61	20	55
2017	University certificate or diploma below the bachelor's level	7	46	20	21	7	0	53	27	15
2017	Bachelor's degree	28	34	26	7	2	3	64	9	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	42	20	5	6	2	68	11	48

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	31	15	15	15	0	54	30	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	40	16	13	12	2	58	25	56
2017	University certificate or diploma below the bachelor's level	7	26	13	34	19	0	33	53	15
2017	Bachelor's degree	17	45	17	14	7	0	62	21	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	44	10	12	21	0	57	33	48

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	31	23	0	8	8	0	67	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	32	11	7	12	0	0	70	19	56
2017	University certificate or diploma below the bachelor's level	0	28	36	22	14	0	0	28	36	14
2017	Bachelor's degree	41	23	16	6	7	0	6	69	14	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	30	14	8	12	0	0	65	21	48

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	23	15	31	0	8	50	33	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	26	27	12	12	0	50	23	56
2017	University certificate or diploma below the bachelor's level	13	13	40	13	21	0	26	34	15
2017	Bachelor's degree	13	39	30	13	5	0	53	18	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	20	26	13	13	0	48	26	48

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	39	23	8	8	8	0	59	17	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	31	19	15	12	0	1	55	27	56
2017	University certificate or diploma below the bachelor's level	21	22	15	21	20	0	0	43	41	14
2017	Bachelor's degree	22	46	19	4	7	0	2	70	11	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	19	14	17	15	0	2	53	32	48

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	23	39	16	0	8	0	41	17	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	21	33	13	13	0	0	40	27	56
2017	University certificate or diploma below the bachelor's level	13	32	14	7	27	7	0	49	36	15
2017	Bachelor's degree	11	41	24	13	7	0	3	54	21	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	18	31	12	11	2	2	43	25	48

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	23	8	0	0	8	0	92	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	26	8	8	0	2	7	82	9	55
2017	University certificate or diploma below the bachelor's level	27	60	7	7	0	0	0	87	7	15
2017	Bachelor's degree	60	25	7	2	3	0	4	87	5	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	31	12	4	2	4	8	79	8	48

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	23	15	0	8	8	0	75	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	23	11	13	9	0	0	67	22	56
2017	University certificate or diploma below the bachelor's level	14	61	12	7	7	0	0	75	13	15
2017	Bachelor's degree	35	33	14	10	6	0	2	69	16	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	35	21	8	8	0	0	63	16	48

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	46	23	8	0	8	0	67	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	30	19	12	14	2	0	54	26	56
2017	University certificate or diploma below the bachelor's level	13	14	34	13	25	0	0	27	39	15
2017	Bachelor's degree	36	39	9	11	3	0	2	76	14	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	18	27	8	14	0	2	49	23	48

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	16	23	31	8	8	34	41	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	26	29	18	8	0	45	26	56
2017	University certificate or diploma below the bachelor's level	0	34	28	7	32	0	34	39	15
2017	Bachelor's degree	23	39	24	7	4	3	65	11	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	31	31	4	10	0	55	14	48

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	38	23	0	8	8	0	67	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	24	29	15	7	0	0	49	21	56
2017	University certificate or diploma below the bachelor's level	13	21	27	13	26	0	0	34	39	15
2017	Bachelor's degree	37	34	19	2	5	0	3	74	7	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	25	20	11	10	0	2	58	21	48

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	46	15	8	0	8	0	75	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	31	20	8	7	0	0	66	15	56
2017	University certificate or diploma below the bachelor's level	13	35	20	13	19	0	0	48	32	15
2017	Bachelor's degree	45	23	25	6	2	0	0	68	8	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	28	11	13	2	0	2	73	16	48

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	23	15	8	0	0	77	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	26	13	3	2	0	82	5	56
2017	University certificate or diploma below the bachelor's level	27	32	7	27	7	0	60	34	15
2017	Bachelor's degree	64	23	7	4	0	2	89	4	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	34	5	4	2	0	89	6	48

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	31	0	0	0	0	0	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	10	5	6	7	2	2	81	13	56
2017	University certificate or diploma below the bachelor's level	53	20	20	0	7	0	0	73	7	15
2017	Bachelor's degree	63	11	13	3	3	0	6	79	7	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	11	8	4	12	0	2	75	17	48

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	39	15	8	0	0	77	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	26	8	0	4	0	88	4	56
2017	University certificate or diploma below the bachelor's level	39	34	14	13	0	0	73	13	15
2017	Bachelor's degree	56	25	7	4	3	5	85	7	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	35	12	6	2	0	81	8	48

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	23	16	0	0	0	84	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	18	18	5	9	2	68	14	54
2017	University certificate or diploma below the bachelor's level	33	35	13	12	7	0	68	19	15
2017	Bachelor's degree	51	26	4	8	5	7	82	14	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	12	17	4	15	2	64	19	48

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	23	0	0	8	15	91	9	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	10	3	0	0	33	95	0	56
2017	University certificate or diploma below the bachelor's level	33	26	13	7	0	20	74	9	15
2017	Bachelor's degree	53	5	8	3	0	30	84	5	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	6	6	0	4	30	87	5	48

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	46	15	0	0	0	0	85	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	26	7	2	2	0	3	89	4	54
2017	University certificate or diploma below the bachelor's level	47	40	0	0	13	0	0	87	13	15
2017	Bachelor's degree	73	12	2	0	0	2	12	98	0	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	88	6	2	0	0	2	2	98	0	47

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	84	16	0	0	0	0	100	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	13	3	2	0	5	95	2	56
2017	University certificate or diploma below the bachelor's level	60	7	20	7	7	0	67	13	15
2017	Bachelor's degree	72	14	3	0	4	7	92	4	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	19	8	0	4	2	88	4	48

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	46	15	0	0	0	8	84	0	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	31	8	4	0	2	5	87	4	56
2017	University certificate or diploma below the bachelor's level	33	41	20	7	0	0	0	73	7	15
2017	Bachelor's degree	57	25	8	2	2	0	7	88	4	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	31	9	2	4	0	2	84	6	48

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	46	31	0	8	62	8	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	30	29	8	15	48	23	56
2017	University certificate or diploma below the bachelor's level	0	33	34	26	7	33	33	15
2017	Bachelor's degree	14	35	39	7	5	49	12	56
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	22	35	10	14	40	25	48

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	8	38	39	8	0	47	15	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	15	24	35	10	0	45	30	56
2017	University certificate or diploma below the bachelor's level	14	19	54	7	7	0	13	33	15
2017	Bachelor's degree	2	18	42	24	12	2	37	20	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	16	44	15	13	2	29	26	48

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	38	31	0	0	8	0	26	74	13
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	25	15	7	4	10	0	44	56	56
2017	University certificate or diploma below the bachelor's level	20	40	27	0	7	7	0	21	79	15
2017	Bachelor's degree	43	20	12	8	6	9	2	49	51	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	12	14	14	3	20	0	47	53	48

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	28
2017	University certificate or diploma below the bachelor's level	27	11
2017	Bachelor's degree	35	24
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	20

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	28
2017	University certificate or diploma below the bachelor's level	27	11
2017	Bachelor's degree	38	24
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	20

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	28
2017	University certificate or diploma below the bachelor's level	19	11
2017	Bachelor's degree	29	24
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	20

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	28
2017	University certificate or diploma below the bachelor's level	53	11
2017	Bachelor's degree	57	24
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	20

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	28
2017	University certificate or diploma below the bachelor's level	0	11
2017	Bachelor's degree	0	24
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	20

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	28
2017	University certificate or diploma below the bachelor's level	38	11
2017	Bachelor's degree	41	24
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	20

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	75	12	3	0	7	27
2017	University certificate or diploma below the bachelor's level	0	55	27	18	0	0	11
2017	Bachelor's degree	11	49	32	4	0	4	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	56	28	6	5	5	20

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	36	10	11	10	0	6	67	23	28
2017	University certificate or diploma below the bachelor's level	0	36	18	27	9	0	10	40	40	11
2017	Bachelor's degree	45	36	0	0	12	0	7	87	13	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	38	16	0	6	5	4	75	7	20

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	29	16	10	18	0	21	45	35	28
2017	University certificate or diploma below the bachelor's level	0	29	9	45	9	0	8	32	58	11
2017	Bachelor's degree	3	20	9	4	20	12	31	41	43	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	15	13	9	16	22	20	33	44	20

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Transportation Safety Board of Canada by Question 115. What is the highest level of education you have ever completed?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.