2017 Public Service Employee Survey Results by Theme for Transportation Safety Board of Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	34	17	8	6	70	14	65
2017	Does not provide services to public	47	37	6	5	5	84	10	124
2014	Provides services to public	46	30	8	13	3	76	16	62
2014	Does not provide services to public	43	38	9	9	1	82	9	117
2011	Provides services to public	54	30	6	7	4	84	11	56
2011	Does not provide services to public	50	39	5	5	1	89	6	124
2008	Provides services to public	46	40	10	2	1	87	4	84
2008	Does not provide services to public	53	32	6	5	4	85	9	103

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	33	12	13	14	0	0	62	26	65
2017	Does not provide services to public	33	37	12	11	8	0	0	70	18	124

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	57	22	14	4	3	79	8	65
2017	Does not provide services to public	62	31	3	2	1	94	3	123
2014	Provides services to public	64	28	5	2	2	92	3	62
2014	Does not provide services to public	66	27	4	3	0	94	3	116
2011	Provides services to public	66	26	5	2	0	93	2	56
2011	Does not provide services to public	75	19	4	2	0	95	2	124

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	30	11	11	3	0	75	14	65
2017	Does not provide services to public	53	31	11	2	3	0	84	5	123
2014	Provides services to public	51	26	12	6	5	0	77	11	62
2014	Does not provide services to public	49	38	7	5	0	1	87	5	116
2011	Provides services to public	59	27	11	4	0	0	86	4	56
2011	Does not provide services to public	57	36	3	4	0	0	93	4	124
2008	Provides services to public	46	43	8	1	1	0	89	2	84
2008	Does not provide services to public	56	34	2	5	2	1	91	7	105

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	23	22	9	17	3	51	27	65
2017	Does not provide services to public	42	27	14	11	5	0	69	17	124
2014	Provides services to public	39	24	19	13	3	1	64	17	63
2014	Does not provide services to public	49	27	11	7	6	1	76	13	117
2011	Provides services to public	45	36	9	9	0	2	82	9	56
2011	Does not provide services to public	51	27	15	4	3	2	79	6	124

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	29	14	9	18	3	58	28	65
2017	Does not provide services to public	42	31	8	13	5	0	73	19	124
2014	Provides services to public	31	37	13	13	5	1	69	18	63
2014	Does not provide services to public	47	29	11	7	6	0	76	13	117
2011	Provides services to public	43	24	24	9	0	0	67	9	55
2011	Does not provide services to public	48	31	13	6	2	0	79	8	124
2008	Provides services to public	39	27	13	14	5	1	67	19	84
2008	Does not provide services to public	43	30	8	14	4	1	74	18	104

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	30	8	9	12	10	1	67	24	65
2017	Does not provide services to public	41	24	14	10	6	2	2	68	18	124
2014	Provides services to public	31	25	24	10	5	3	2	59	16	63
2014	Does not provide services to public	48	22	12	10	7	2	0	71	17	117
2011	Provides services to public	44	23	16	11	0	5	0	71	12	55
2011	Does not provide services to public	45	21	18	5	7	3	2	69	12	123
2008	Provides services to public	44	23	14	7	8	2	1	69	16	84
2008	Does not provide services to public	40	23	15	10	7	4	1	67	17	104

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	27	14	5	9	2	0	72	14	65
2017	Does not provide services to public	49	25	14	4	4	3	1	77	8	124
2014	Provides services to public	45	31	11	3	9	1	0	76	12	62
2014	Does not provide services to public	43	26	7	12	4	5	3	75	17	117
2011	Provides services to public	41	40	9	7	3	0	0	81	10	56
2011	Does not provide services to public	55	23	11	6	3	2	2	80	9	124
2008	Provides services to public	38	33	11	7	8	2	0	73	16	84
2008	Does not provide services to public	44	28	14	6	6	2	1	74	12	105

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	18	16	12	9	0	0	63	21	65
2017	Does not provide services to public	52	21	13	8	5	0	1	73	14	124
2014	Provides services to public	45	32	10	7	7	0	0	77	14	62
2014	Does not provide services to public	39	33	10	8	6	3	1	75	15	117
2011	Provides services to public	38	37	13	11	2	0	0	74	13	54
2011	Does not provide services to public	49	33	8	5	3	0	2	84	8	124
2008	Provides services to public	32	42	13	4	8	0	1	75	12	84
2008	Does not provide services to public	45	30	9	7	7	1	2	77	14	105

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	50	17	13	5	15	0	0	67	20	64
2017	Does not provide services to public	53	23	9	9	5	0	2	77	15	123
2014	Provides services to public	51	26	8	3	10	1	0	78	14	62
2014	Does not provide services to public	45	27	8	10	8	0	2	73	18	117

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	30	15	12	18	9	0	50	33	65
2017	Does not provide services to public	24	32	11	16	8	9	0	61	27	124
2014	Provides services to public	31	23	16	23	2	5	0	57	26	62
2014	Does not provide services to public	32	36	6	11	5	10	0	75	18	117
2011	Provides services to public	31	33	12	12	3	9	0	69	17	56
2011	Does not provide services to public	38	29	15	6	4	8	1	73	11	124

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	23	15	20	28	2	0	37	48	65
2017	Does not provide services to public	25	30	16	14	14	2	0	55	29	124
2014	Provides services to public	22	26	13	21	13	5	0	50	36	62
2014	Does not provide services to public	30	35	12	13	8	2	1	67	21	117
2011	Provides services to public	29	38	10	18	5	0	0	66	23	56
2011	Does not provide services to public	36	30	15	10	7	2	0	68	17	124
2008	Provides services to public	15	35	11	11	25	4	0	52	37	84
2008	Does not provide services to public	25	32	14	13	12	3	0	59	26	105

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	16	23	21	26	5	25	50	65
2017	Does not provide services to public	21	26	15	22	11	4	49	35	124
2014	Provides services to public	19	26	19	23	8	5	47	33	62
2014	Does not provide services to public	19	35	13	20	6	8	58	29	117
2011	Provides services to public	11	41	23	20	5	0	52	25	56
2011	Does not provide services to public	23	39	15	14	6	4	65	20	124
2008	Provides services to public	11	24	26	17	19	4	36	37	84
2008	Does not provide services to public	11	40	20	14	10	5	54	25	105

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	18	23	11	23	6	39	36	65
2017	Does not provide services to public	33	28	10	17	9	2	63	26	123
2014	Provides services to public	17	23	24	20	10	6	43	31	62
2014	Does not provide services to public	29	28	11	12	11	9	63	25	117
2011	Provides services to public	15	34	27	13	7	5	51	21	56
2011	Does not provide services to public	33	32	13	8	7	6	69	17	124
2008	Provides services to public	15	21	20	15	23	5	39	40	84
2008	Does not provide services to public	17	35	17	11	13	6	56	26	105

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	28	19	15	23	2	42	39	65
2017	Does not provide services to public	21	32	17	13	16	2	54	29	124
2014	Provides services to public	25	20	13	19	17	6	48	39	62
2014	Does not provide services to public	23	26	17	16	8	9	54	27	116
2011	Provides services to public	16	44	16	17	5	2	61	23	56
2011	Does not provide services to public	27	34	13	11	9	6	65	21	124
2008	Provides services to public	17	42	13	17	10	1	60	27	83
2008	Does not provide services to public	26	38	15	13	6	2	65	19	105

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	29	13	17	15	0	1	54	32	65
2017	Does not provide services to public	29	34	12	14	9	1	1	64	24	124
2014	Provides services to public	27	31	15	17	10	0	0	58	27	62
2014	Does not provide services to public	28	30	18	13	10	1	1	59	23	117
2011	Provides services to public	13	45	20	16	7	0	0	57	23	56
2011	Does not provide services to public	25	37	19	13	7	0	0	62	20	123

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	37	12	20	6	0	1	61	26	65
2017	Does not provide services to public	32	43	10	10	5	0	0	75	15	124

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	15	17	14	21	13	6	35	44	65
2017	Does not provide services to public	15	26	14	12	16	15	3	50	33	124
2014	Provides services to public	20	21	10	10	22	14	3	50	38	62
2014	Does not provide services to public	10	22	16	19	12	19	2	40	39	117

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	31	11	11	9	0	0	69	20	65
2017	Does not provide services to public	39	28	14	11	5	1	2	69	16	124
2014	Provides services to public	38	35	12	2	12	1	0	75	14	62
2014	Does not provide services to public	32	32	13	12	6	3	2	67	18	117
2011	Provides services to public	28	44	17	5	5	0	0	72	11	55
2011	Does not provide services to public	31	36	17	9	5	0	2	68	14	124
2008	Provides services to public	20	49	13	7	11	0	0	69	18	84
2008	Does not provide services to public	32	35	13	10	8	0	1	68	18	105

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	21	21	7	7	19	0	56	18	14
2017	Does not provide services to public	28	32	7	7	3	7	16	78	13	31
2014	Provides services to public	35	36	15	0	15	0	0	71	15	14
2014	Does not provide services to public	24	34	17	3	7	7	7	68	12	29

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	30	14	14	9	0	3	62	24	64
2017	Does not provide services to public	47	29	7	10	6	0	1	77	16	124
2014	Provides services to public	41	39	8	5	2	1	3	84	7	62
2014	Does not provide services to public	45	38	6	6	2	3	1	86	8	117
2011	Provides services to public	38	43	9	9	2	0	0	81	10	56
2011	Does not provide services to public	47	34	8	6	2	1	1	83	9	124
2008	Provides services to public	31	49	8	7	4	1	0	81	11	84
2008	Does not provide services to public	40	38	10	5	3	2	2	81	8	105

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	32	8	14	14	8	2	61	31	65
2017	Does not provide services to public	43	19	14	5	8	8	2	69	15	123
2014	Provides services to public	43	28	10	7	2	8	3	80	9	62
2014	Does not provide services to public	42	27	7	8	3	12	1	79	13	117
2011	Provides services to public	36	39	5	12	5	2	0	76	18	56
2011	Does not provide services to public	52	24	9	4	3	6	1	82	8	124
2008	Provides services to public	39	24	20	7	7	2	0	65	15	84
2008	Does not provide services to public	41	25	10	6	8	10	1	74	15	105

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	35	12	25	8	0	0	55	33	65
2017	Does not provide services to public	31	30	18	13	8	0	1	62	21	124
2014	Provides services to public	22	29	16	22	8	2	0	52	31	62
2014	Does not provide services to public	29	43	9	13	6	0	1	73	19	117
2011	Provides services to public	29	41	18	11	2	0	0	70	13	56
2011	Does not provide services to public	37	41	7	7	4	1	2	81	12	123
2008	Provides services to public	21	51	6	11	8	0	2	74	20	84
2008	Does not provide services to public	34	34	14	11	4	0	2	70	16	105

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	61	26	10	2	1	87	3	64
2017	Does not provide services to public	60	35	3	1	0	95	1	123
2014	Provides services to public	56	36	5	2	2	92	3	62
2014	Does not provide services to public	60	34	6	0	1	94	1	117
2011	Provides services to public	67	26	5	2	0	93	2	56
2011	Does not provide services to public	61	34	3	2	1	95	2	124
2008	Provides services to public	52	40	6	1	0	93	1	84
2008	Does not provide services to public	64	25	6	3	3	89	6	105

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	66	26	5	2	1	92	3	64
2017	Does not provide services to public	60	34	5	2	0	94	2	123
2014	Provides services to public	60	33	1	3	2	94	5	62
2014	Does not provide services to public	64	32	3	1	0	96	1	117
2011	Provides services to public	58	37	4	2	0	95	2	56
2011	Does not provide services to public	65	31	2	2	1	95	2	124
2008	Provides services to public	56	38	5	1	0	94	1	84
2008	Does not provide services to public	65	29	2	4	1	93	5	105

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	25	9	23	20	2	0	47	44	65
2017	Does not provide services to public	25	26	19	10	15	4	0	54	26	124
2014	Provides services to public	20	22	22	19	13	3	0	44	33	63
2014	Does not provide services to public	24	29	23	8	10	5	1	56	19	116
2011	Provides services to public	15	41	14	21	9	0	0	56	30	56
2011	Does not provide services to public	30	34	16	6	10	3	0	66	17	123
2008	Provides services to public	13	32	19	12	23	0	1	46	35	84
2008	Does not provide services to public	22	38	11	8	17	4	1	63	26	104

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	12	20	19	32	2	6	23	55	65
2017	Does not provide services to public	9	21	18	17	28	1	7	32	49	124
2014	Provides services to public	14	20	14	16	28	6	2	37	47	63
2014	Does not provide services to public	12	21	14	18	25	6	4	37	48	117
2011	Provides services to public	4	29	20	21	24	0	2	33	46	56
2011	Does not provide services to public	12	18	14	19	30	2	5	33	52	123
2008	Provides services to public	7	18	18	13	36	4	5	27	53	84
2008	Does not provide services to public	4	22	16	18	39	1	0	26	58	105

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	32	14	15	7	0	1	63	23	65
2017	Does not provide services to public	37	31	12	12	8	0	0	68	21	124
2014	Provides services to public	22	38	17	13	10	0	0	60	23	62
2014	Does not provide services to public	22	47	10	10	9	2	1	70	19	117
2011	Provides services to public	31	45	10	9	5	0	0	76	14	56
2011	Does not provide services to public	41	41	10	5	3	0	1	82	8	123

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	32	17	6	12	0	1	64	19	65
2017	Does not provide services to public	31	37	14	8	9	0	0	68	18	124
2014	Provides services to public	32	27	15	10	15	1	0	60	25	62
2014	Does not provide services to public	31	36	17	7	9	0	1	68	15	117

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	29	14	11	15	3	59	27	65
2017	Does not provide services to public	34	40	11	9	6	0	74	15	123
2014	Provides services to public	32	29	13	16	10	0	61	26	62
2014	Does not provide services to public	31	42	12	10	5	0	73	15	117
2011	Provides services to public	40	34	23	4	0	0	73	4	56
2011	Does not provide services to public	40	39	13	5	3	1	79	8	124

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	32	14	19	14	4	3	50	35	65
2017	Does not provide services to public	25	33	21	9	11	1	0	58	20	124

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	25	19	5	12	0	0	64	17	64
2017	Does not provide services to public	47	35	9	6	2	1	0	82	9	123
2014	Provides services to public	35	29	14	16	5	0	0	64	21	62
2014	Does not provide services to public	38	41	10	5	3	0	2	81	9	117
2011	Provides services to public	32	36	18	7	5	0	2	69	13	56
2011	Does not provide services to public	42	40	11	2	3	1	2	84	5	124

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	30	9	6	6	0	8	76	14	64
2017	Does not provide services to public	50	18	3	11	3	0	14	80	16	123
2014	Provides services to public	41	36	12	8	0	1	2	79	8	62
2014	Does not provide services to public	39	33	4	7	3	1	12	84	11	117
2011	Provides services to public	34	31	6	11	7	0	12	73	20	56
2011	Does not provide services to public	38	31	3	9	5	1	13	80	16	124
2008	Provides services to public	40	30	6	5	8	0	11	79	15	84
2008	Does not provide services to public	49	18	9	8	10	3	5	72	19	105

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	36	18	6	8	4	5	65	15	65
2017	Does not provide services to public	35	35	21	2	5	2	0	72	7	124
2014	Provides services to public	23	29	32	12	5	0	0	51	16	62
2014	Does not provide services to public	30	46	12	6	2	1	2	79	8	116
2011	Provides services to public	30	41	18	5	5	0	0	71	10	56
2011	Does not provide services to public	25	41	23	6	3	1	2	67	9	124
2008	Provides services to public	24	42	14	14	6	0	0	65	20	84
2008	Does not provide services to public	29	41	21	6	3	0	1	70	9	105

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	32	9	6	3	0	0	81	9	65
2017	Does not provide services to public	59	19	9	2	3	2	6	85	6	123
2014	Provides services to public	52	28	3	7	8	1	0	82	15	61
2014	Does not provide services to public	56	19	8	7	2	3	5	81	10	117
2011	Provides services to public	50	22	14	3	5	2	3	76	9	56
2011	Does not provide services to public	49	31	7	7	2	0	3	83	9	123

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Provides services to public	26	48	26	65
2017	Does not provide services to public	18	52	29	123
2014	Provides services to public	22	51	28	63
2014	Does not provide services to public	19	53	29	117
2011	Provides services to public	18	52	30	56
2011	Does not provide services to public	20	43	37	124

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public	18	6	35	29	0	11	17
2017	Does not provide services to public	27	4	32	16	8	13	24
2014	Provides services to public	50	0	42	0	9999	7	14
2014	Does not provide services to public	31	4	51	9	9999	5	22
2011	Provides services to public	72	0	28	0	9999	0	10
2011	Does not provide services to public	54	7	28	4	9999	7	25

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	27	14	8	5	2	73	13	65
2017	Does not provide services to public	54	32	8	1	3	1	87	4	123
2014	Provides services to public	48	30	11	8	3	0	78	11	62
2014	Does not provide services to public	55	32	11	2	1	0	87	3	117
2011	Provides services to public	45	39	9	5	2	0	84	7	56
2011	Does not provide services to public	50	39	7	2	2	0	89	4	124
2008	Provides services to public	44	44	10	0	2	0	88	2	84
2008	Does not provide services to public	63	27	5	3	2	1	90	5	105

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	43	16	11	6	0	67	17	64
2017	Does not provide services to public	47	34	8	7	5	0	81	12	124
2014	Provides services to public	29	43	10	8	6	5	75	15	62
2014	Does not provide services to public	48	39	7	3	2	1	88	5	117
2011	Provides services to public	34	50	5	4	5	2	86	9	56
2011	Does not provide services to public	52	29	8	7	2	1	83	9	124

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	32	36	17	3	0	3	20	43	65
2017	Does not provide services to public	7	21	41	20	10	1	1	30	28	124
2014	Provides services to public	10	28	41	19	2	0	0	21	38	62
2014	Does not provide services to public	5	28	30	25	9	4	0	35	34	117
2011	Provides services to public	6	18	52	19	5	0	0	25	23	56
2011	Does not provide services to public	2	22	44	22	9	1	1	31	24	124
2008	Provides services to public	7	32	31	24	6	0	0	30	39	84
2008	Does not provide services to public	5	16	46	23	8	1	2	31	22	105

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	23	35	18	9	2	5	28	35	65
2017	Does not provide services to public	5	11	27	35	20	2	1	56	16	124
2014	Provides services to public	5	10	36	26	21	3	0	48	15	62
2014	Does not provide services to public	3	13	19	34	23	8	2	63	17	117
2011	Provides services to public	2	12	33	27	19	2	5	50	15	56
2011	Does not provide services to public	3	5	27	37	23	1	4	63	8	122
2008	Provides services to public	6	15	26	30	19	1	2	51	22	84
2008	Does not provide services to public	2	13	27	37	17	1	4	56	15	103

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	27	20	14	9	0	3	23	57	64
2017	Does not provide services to public	11	21	27	22	16	1	2	39	33	124
2014	Provides services to public	25	35	18	18	4	0	0	23	59	61
2014	Does not provide services to public	11	22	25	19	17	4	2	38	35	117
2011	Provides services to public	22	34	30	6	3	2	4	9	59	56
2011	Does not provide services to public	11	24	21	25	18	0	1	43	35	124
2008	Provides services to public	17	26	29	13	10	1	5	24	46	84
2008	Does not provide services to public	11	16	26	30	13	1	3	45	28	104

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	12	35	21	10	0	5	32	31	64
2017	Does not provide services to public	4	15	38	31	12	0	1	43	19	124
2014	Provides services to public	12	19	34	25	11	0	0	36	31	62
2014	Does not provide services to public	7	9	35	29	12	4	3	44	18	116
2011	Provides services to public	5	12	39	31	9	2	2	41	18	56
2011	Does not provide services to public	3	14	31	33	17	0	2	51	17	123
2008	Provides services to public	7	23	31	29	10	1	0	39	30	84
2008	Does not provide services to public	6	7	38	35	13	1	2	49	13	104

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	28	34	6	4	2	5	11	52	65
2017	Does not provide services to public	15	21	36	18	8	1	2	27	37	124
2014	Provides services to public	25	24	33	13	3	0	1	17	50	62
2014	Does not provide services to public	8	20	30	23	10	6	3	36	30	117
2011	Provides services to public	16	32	25	16	9	0	2	25	49	56
2011	Does not provide services to public	10	25	30	24	8	0	3	33	36	123
2008	Provides services to public	12	29	32	14	11	0	2	26	41	84
2008	Does not provide services to public	8	17	37	26	8	1	4	36	26	103

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	5	4	41	29	12	6	3	46	10	64
2017	Does not provide services to public	5	10	29	35	18	1	2	55	15	123
2014	Provides services to public	4	16	36	27	14	0	3	43	20	62
2014	Does not provide services to public	2	6	25	36	19	8	4	62	10	117
2011	Provides services to public	5	21	21	27	18	2	5	48	29	56
2011	Does not provide services to public	6	13	28	28	20	1	4	51	19	124
2008	Provides services to public	7	12	32	27	14	1	6	45	21	84
2008	Does not provide services to public	11	12	22	26	21	4	4	52	24	103

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	21	34	9	7	4	0	17	48	65
2017	Does not provide services to public	10	22	33	18	14	1	1	33	33	124
2014	Provides services to public	23	35	22	11	6	1	0	18	59	62
2014	Does not provide services to public	15	15	27	20	15	4	3	38	33	117

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	34	11	9	11	2	0	68	21	64
2017	Does not provide services to public	48	28	5	8	10	0	0	77	18	124
2014	Provides services to public	30	39	15	8	5	1	2	71	14	62
2014	Does not provide services to public	36	31	8	15	9	0	1	68	24	116

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	28	11	17	7	0	0	65	24	65
2017	Does not provide services to public	42	37	5	9	6	1	0	80	15	124
2014	Provides services to public	45	37	6	6	4	0	2	83	10	62
2014	Does not provide services to public	41	38	6	8	6	0	1	80	14	117

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	24	23	5	11	12	0	56	18	65
2017	Does not provide services to public	37	35	12	2	5	9	1	79	7	124
2014	Provides services to public	36	32	15	6	2	6	3	75	9	63
2014	Does not provide services to public	37	31	19	2	4	5	2	73	6	116

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	36	15	9	8	7	0	65	18	65
2017	Does not provide services to public	36	40	12	4	6	2	0	78	10	124
2014	Provides services to public	38	33	13	5	3	6	2	77	9	63
2014	Does not provide services to public	41	37	8	4	4	6	0	83	9	117
2011	Provides services to public	34	48	2	9	2	3	2	87	11	56
2011	Does not provide services to public	43	34	12	6	3	3	0	79	9	122

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	34	13	6	12	0	2	68	19	64
2017	Does not provide services to public	50	34	7	5	4	0	0	84	9	124
2014	Provides services to public	39	32	13	10	5	2	0	72	15	63
2014	Does not provide services to public	53	32	8	4	2	0	0	85	7	117
2011	Provides services to public	48	36	4	9	3	0	0	84	12	56
2011	Does not provide services to public	55	31	4	5	4	1	0	87	9	124
2008	Provides services to public	31	38	12	11	8	0	0	69	19	84
2008	Does not provide services to public	47	29	8	10	6	1	0	76	16	105

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	12	17	15	23	7	6	36	44	65
2017	Does not provide services to public	30	30	9	7	18	4	2	64	27	124
2014	Provides services to public	28	26	16	10	10	3	6	60	22	62
2014	Does not provide services to public	20	25	16	12	14	5	6	52	30	117

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	35	12	3	3	1	82	6	65
2017	Does not provide services to public	62	28	5	2	1	2	92	3	123
2014	Provides services to public	65	21	6	7	0	1	87	7	63
2014	Does not provide services to public	63	29	5	1	1	2	93	2	117
2011	Provides services to public	60	25	5	5	2	3	87	8	56
2011	Does not provide services to public	59	31	7	2	1	1	90	3	124

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	33	11	9	15	7	0	62	26	65
2017	Does not provide services to public	37	36	8	10	6	4	0	76	16	123
2014	Provides services to public	36	30	16	10	5	2	2	68	15	63
2014	Does not provide services to public	36	34	8	11	7	3	1	73	19	117
2011	Provides services to public	32	38	12	9	2	5	2	75	11	56
2011	Does not provide services to public	45	27	8	6	5	6	3	79	12	124
2008	Provides services to public	36	26	14	12	6	5	1	66	19	84
2008	Does not provide services to public	40	30	8	9	10	3	1	73	19	105

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	31	26	8	15	8	0	46	25	65
2017	Does not provide services to public	22	35	17	12	6	8	0	62	20	124
2014	Provides services to public	17	29	24	13	6	8	3	52	21	63
2014	Does not provide services to public	21	35	13	13	5	10	3	64	21	117
2011	Provides services to public	17	42	18	9	5	5	4	65	16	56
2011	Does not provide services to public	24	30	16	8	7	12	2	64	18	124

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	18	25	17	14	11	1	36	35	65
2017	Does not provide services to public	20	27	12	11	13	11	4	56	29	124
2014	Provides services to public	21	21	20	10	18	9	2	48	30	63
2014	Does not provide services to public	21	19	17	12	11	13	7	49	29	117
2011	Provides services to public	12	40	7	7	13	14	7	66	25	56
2011	Does not provide services to public	26	18	13	11	7	19	5	58	25	124

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	47	9	20	5	0	66	25	65
2017	Does not provide services to public	25	45	6	16	8	0	70	23	124
2014	Provides services to public	32	39	13	11	5	0	71	16	62
2014	Does not provide services to public	31	50	5	10	3	1	82	13	117
2011	Provides services to public	29	49	10	11	0	0	79	11	56
2011	Does not provide services to public	43	45	2	8	2	0	88	11	124
2008	Provides services to public	40	48	2	6	4	0	88	10	84
2008	Does not provide services to public	35	48	4	10	4	0	83	13	105

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	36	12	11	6	71	17	65
2017	Does not provide services to public	50	31	4	10	5	82	14	123
2014	Provides services to public	47	33	3	14	3	79	17	62
2014	Does not provide services to public	50	30	9	4	7	81	11	117
2011	Provides services to public	42	39	11	3	5	81	8	56
2011	Does not provide services to public	56	27	8	7	2	83	9	123

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	39	8	17	6	0	69	23	64
2017	Does not provide services to public	44	37	8	8	4	0	81	11	123
2014	Provides services to public	46	31	13	5	5	0	77	10	62
2014	Does not provide services to public	48	36	6	7	2	1	85	9	117

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	32	6	5	3	0	0	86	8	65
2017	Does not provide services to public	69	18	4	2	2	1	3	91	5	124
2014	Provides services to public	73	15	5	6	2	0	0	87	8	62
2014	Does not provide services to public	71	22	3	1	2	0	1	94	3	117
2011	Provides services to public	66	20	5	7	0	0	2	87	7	56
2011	Does not provide services to public	75	15	6	2	1	0	1	91	3	124
2008	Provides services to public	70	19	4	5	2	0	0	89	7	84
2008	Does not provide services to public	74	16	6	0	2	1	1	92	2	105

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	53	24	10	6	6	0	1	78	12	65
2017	Does not provide services to public	67	21	9	1	2	0	0	88	3	124
2014	Provides services to public	64	22	2	8	3	0	2	87	11	62
2014	Does not provide services to public	64	19	4	8	2	1	2	85	11	117
2011	Provides services to public	55	13	11	12	7	0	2	70	19	56
2011	Does not provide services to public	65	15	10	7	2	0	2	82	8	124
2008	Provides services to public	56	25	6	10	4	0	0	81	13	84
2008	Does not provide services to public	69	14	6	4	5	1	2	85	9	105

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	64	18	3	6	9	0	0	81	15	65
2017	Does not provide services to public	66	20	7	5	1	0	1	87	6	124
2014	Provides services to public	57	19	8	5	5	0	7	81	10	62
2014	Does not provide services to public	66	16	6	4	2	0	6	87	6	117
2011	Provides services to public	61	20	5	9	3	0	2	82	12	56
2011	Does not provide services to public	67	16	8	3	2	0	3	86	5	123
2008	Provides services to public	64	15	10	2	6	0	2	82	9	84
2008	Does not provide services to public	60	17	7	5	2	1	9	85	7	105

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	72	20	3	0	3	0	2	94	3	65
2017	Does not provide services to public	85	9	3	1	1	0	1	95	2	124
2014	Provides services to public	69	15	8	1	2	0	5	88	3	61
2014	Does not provide services to public	79	12	1	3	2	0	4	94	5	116
2011	Provides services to public	68	18	3	2	2	2	6	93	3	56
2011	Does not provide services to public	77	11	8	1	0	0	3	91	1	122
2008	Provides services to public	76	10	7	2	2	0	2	88	5	84
2008	Does not provide services to public	80	6	6	1	2	1	5	91	3	105

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	25	11	9	6	2	2	73	16	65
2017	Does not provide services to public	51	34	6	4	2	1	1	87	7	124
2014	Provides services to public	60	18	8	3	8	0	3	80	11	63
2014	Does not provide services to public	53	17	8	4	3	8	6	82	9	117

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	23	14	8	3	5	2	74	12	65
2017	Does not provide services to public	72	19	3	2	1	1	2	94	3	124
2014	Provides services to public	63	14	7	5	3	5	3	84	9	63
2014	Does not provide services to public	67	17	7	1	2	4	2	90	3	117
2011	Provides services to public	59	18	18	4	2	0	0	77	5	56
2011	Does not provide services to public	71	17	9	0	0	1	2	91	0	124
2008	Provides services to public	57	19	15	4	2	1	1	78	6	84
2008	Does not provide services to public	70	19	6	1	0	2	3	93	1	105

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	29	71	65
2017	Does not provide services to public	18	82	124
2014	Provides services to public	27	73	63
2014	Does not provide services to public	21	79	116

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	53	23
2014	Does not provide services to public	42	25

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	96	19
2017	Does not provide services to public	55	23
2014	Provides services to public	64	17
2014	Does not provide services to public	72	25

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	25

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Provides services to public	19
2017	Does not provide services to public	23
2014	Provides services to public	17
2014	Does not provide services to public	25

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Provides services to public	19
2017	Does not provide services to public	23
2014	Provides services to public	17
2014	Does not provide services to public	25

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Provides services to public	19
2017	Does not provide services to public	23
2014	Does not provide services to public	25

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	19
2017	Does not provide services to public	0	23

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	63	19
2017	Does not provide services to public	40	23
2014	Provides services to public	64	17
2014	Does not provide services to public	24	25

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	63	19
2017	Does not provide services to public	38	23
2014	Provides services to public	58	17
2014	Does not provide services to public	48	25

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	53	19
2017	Does not provide services to public	46	23
2014	Provides services to public	41	17
2014	Does not provide services to public	27	25

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	58	19
2017	Does not provide services to public	43	23
2014	Provides services to public	42	17
2014	Does not provide services to public	31	25

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	19
2017	Does not provide services to public	40	23
2014	Does not provide services to public	35	25

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	57	19
2017	Does not provide services to public	63	23
2014	Provides services to public	35	17
2014	Does not provide services to public	53	25

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	31	19
2017	Does not provide services to public	34	23
2014	Does not provide services to public	28	25

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Provides services to public	19
2014	Provides services to public	17
2014	Does not provide services to public	25

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	Total responses
2017	Provides services to public	19
2017	Does not provide services to public	23
2014	Provides services to public	17

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	21	23
2014	Does not provide services to public	20	25

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	42	19
2017	Does not provide services to public	41	23
2014	Provides services to public	41	17
2014	Does not provide services to public	48	25

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	47	19
2017	Does not provide services to public	30	23
2014	Does not provide services to public	24	25

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	28	23
2014	Provides services to public	0	17

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	69	19
2017	Does not provide services to public	55	23
2014	Provides services to public	48	17
2014	Does not provide services to public	43	25

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	58	19
2017	Does not provide services to public	25	23
2014	Provides services to public	35	17
2014	Does not provide services to public	28	25

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	26	23

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	38	19

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	17

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	19

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	19

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	36	23
2014	Does not provide services to public	32	25

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	23

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	17
2017	Does not provide services to public	33	21

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	17

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	16

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	23

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	0	21
2014	Provides services to public	0	16

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	36	17
2014	Provides services to public	31	16
2014	Does not provide services to public	22	23

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	23

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	17
2017	Does not provide services to public	42	21
2014	Provides services to public	43	16
2014	Does not provide services to public	31	23

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	0	21
2014	Does not provide services to public	0	23

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	76	17
2017	Does not provide services to public	63	21
2014	Provides services to public	56	16
2014	Does not provide services to public	52	23

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	17
2017	Does not provide services to public	0	21

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	31	23

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	94	6	19
2017	Does not provide services to public	96	4	23

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	6	8	21	17	15	25	7	20	48	65
2017	Does not provide services to public	12	14	22	7	9	30	4	41	25	124
2014	Provides services to public	17	18	21	10	8	19	8	47	25	63
2014	Does not provide services to public	12	14	16	3	10	38	7	47	23	117

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	25	15	19	17	11	0	43	39	65
2017	Does not provide services to public	32	26	15	8	6	13	0	67	16	123
2014	Provides services to public	28	25	19	11	9	6	2	58	21	63
2014	Does not provide services to public	24	30	17	4	7	17	1	65	14	117
2011	Provides services to public	25	49	11	7	0	8	0	81	8	56
2011	Does not provide services to public	47	26	13	5	3	6	1	78	8	124

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	14	86	64
2017	Does not provide services to public	7	93	123
2014	Does not provide services to public	4	96	115

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	8	26	3	11	30	13	31	24	65
2017	Does not provide services to public	16	15	15	2	2	46	3	63	8	123
2014	Provides services to public	19	17	23	3	2	32	5	57	8	63
2014	Does not provide services to public	11	12	20	2	2	44	8	49	8	117

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	24	25	3	11	19	5	49	18	65
2017	Does not provide services to public	38	25	18	2	2	14	0	74	5	124
2014	Provides services to public	30	28	16	5	3	16	2	70	10	63
2014	Does not provide services to public	27	31	18	3	1	19	2	72	5	117
2011	Provides services to public	32	42	12	2	2	10	0	83	4	56
2011	Does not provide services to public	46	27	14	2	2	8	1	80	5	124

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	18	82	65
2017	Does not provide services to public	12	88	124
2014	Provides services to public	16	84	62
2014	Does not provide services to public	7	93	117

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	90	10	11
2017	Does not provide services to public	74	26	16
2014	Provides services to public	70	30	10

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	42	11	0	0	0	0	89	0	10
2017	Does not provide services to public	32	60	9	0	0	0	0	91	0	12

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	47	12	4	3	2	7	78	8	65
2017	Does not provide services to public	29	46	5	7	3	2	9	84	11	124
2014	Provides services to public	38	40	10	6	3	0	3	80	10	63
2014	Does not provide services to public	27	48	12	2	1	2	8	83	4	117
2011	Provides services to public	38	46	5	5	2	0	3	87	7	56
2011	Does not provide services to public	40	40	6	5	1	2	5	87	6	122
2008	Provides services to public	31	49	7	7	1	0	5	84	9	84
2008	Does not provide services to public	40	44	9	4	1	1	2	86	5	105

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	3	20	23	16	14	21	4	30	39	65
2017	Does not provide services to public	8	14	13	8	5	39	13	46	27	124
2014	Provides services to public	15	16	17	11	15	16	10	42	35	63
2014	Does not provide services to public	5	19	17	11	6	30	12	41	29	117
2011	Provides services to public	7	18	21	13	13	21	7	35	36	56
2011	Does not provide services to public	19	15	20	5	11	23	8	49	23	123

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	36	14	8	3	2	7	73	12	65
2017	Does not provide services to public	45	29	4	3	2	9	8	89	6	124
2014	Provides services to public	42	30	8	3	5	6	5	81	10	63
2014	Does not provide services to public	44	28	10	3	2	5	8	82	6	117
2011	Provides services to public	42	37	9	3	2	3	3	85	5	56
2011	Does not provide services to public	53	24	7	3	1	6	6	87	4	124
2008	Provides services to public	40	35	10	4	0	7	5	85	4	84
2008	Does not provide services to public	49	33	6	6	1	4	2	87	7	105

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	25	20	15	5	4	7	54	23	65
2017	Does not provide services to public	27	36	9	2	1	15	9	83	5	124
2014	Provides services to public	36	27	11	10	5	6	5	71	17	63
2014	Does not provide services to public	35	30	10	4	3	11	6	80	8	117
2011	Provides services to public	39	36	9	5	2	5	3	82	8	56
2011	Does not provide services to public	45	21	15	4	3	8	5	76	8	123
2008	Provides services to public	30	37	12	7	2	5	7	76	11	84
2008	Does not provide services to public	43	27	9	5	4	10	3	80	10	104

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	51	20	12	6	11	0	0	71	17	65
2017	Does not provide services to public	62	17	10	6	5	0	1	79	11	122

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	51	21	13	6	9	0	0	72	15	65
2017	Does not provide services to public	55	26	11	3	5	1	1	82	7	123

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	37	25	5	11	3	0	58	16	64
2017	Does not provide services to public	26	40	18	10	3	2	0	67	14	124

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	34	25	11	18	0	0	46	29	65
2017	Does not provide services to public	18	44	9	17	11	1	0	63	28	124

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	31	19	9	11	0	3	60	21	64
2017	Does not provide services to public	40	27	15	6	10	1	2	68	17	124

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	18	35	14	12	0	0	39	26	65
2017	Does not provide services to public	21	32	24	14	9	1	0	54	22	124

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	30	22	14	13	0	3	50	27	64
2017	Does not provide services to public	27	34	16	11	11	1	1	62	22	124

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	28	31	12	14	0	3	42	27	65
2017	Does not provide services to public	19	27	28	13	10	2	1	48	23	124

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	30	6	10	2	3	1	81	13	65
2017	Does not provide services to public	49	29	10	2	2	1	7	86	3	123

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	30	16	12	12	0	2	58	25	65
2017	Does not provide services to public	40	33	14	8	5	1	0	73	13	124

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	28	27	12	11	2	3	48	24	65
2017	Does not provide services to public	32	30	16	9	12	1	0	62	21	124

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	23	29	16	14	3	0	40	30	65
2017	Does not provide services to public	21	35	26	9	7	1	0	57	16	124

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	18	31	14	11	0	4	42	25	65
2017	Does not provide services to public	33	32	19	7	8	1	0	66	15	124

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	38	20	11	6	0	1	62	17	65
2017	Does not provide services to public	44	25	19	8	4	1	0	69	12	124

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	26	11	5	3	2	0	81	8	65
2017	Does not provide services to public	57	28	8	6	1	0	0	85	7	124

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	11	11	6	12	2	4	69	19	65
2017	Does not provide services to public	70	14	8	3	4	0	2	86	7	124

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	56	22	14	6	0	0	3	80	6	65
2017	Does not provide services to public	52	33	7	3	4	0	1	86	7	124

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	22	11	5	14	0	4	70	19	65
2017	Does not provide services to public	51	20	15	6	6	0	3	73	12	121

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	50	12	7	2	1	0	27	86	4	65
2017	Does not provide services to public	53	8	5	2	1	0	31	88	4	124

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	71	19	5	0	2	0	4	93	2	63
2017	Does not provide services to public	67	20	4	1	2	2	5	93	3	123

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	64	17	6	2	5	0	7	87	7	65
2017	Does not provide services to public	77	14	5	1	2	0	2	92	2	124

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	30	13	2	3	2	6	81	5	64
2017	Does not provide services to public	52	32	8	3	1	0	4	87	4	124

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	23	41	7	18	0	0	33	26	65
2017	Does not provide services to public	17	35	31	10	7	0	0	52	17	124

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	21	40	14	7	0	3	22	37	64
2017	Does not provide services to public	7	14	36	31	12	0	0	43	21	123

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	26	19	8	3	9	2	38	62	64
2017	Does not provide services to public	39	21	15	8	5	13	0	45	55	124

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	22	36
2017	Does not provide services to public	24	57

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	36
2017	Does not provide services to public	32	57

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	31	36
2017	Does not provide services to public	20	57

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	56	36
2017	Does not provide services to public	47	57

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	36
2017	Does not provide services to public	0	57

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	36	36
2017	Does not provide services to public	48	57

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Provides services to public	5	67	20	3	0	5	36
2017	Does not provide services to public	3	60	21	9	3	3	57

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	33	11	9	9	3	8	68	19	36
2017	Does not provide services to public	29	37	13	7	9	0	5	69	17	58

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	24	15	14	20	3	17	40	42	36
2017	Does not provide services to public	5	20	16	11	13	12	23	39	37	58

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Transportation Safety Board of Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.