2017 Public Service Employee Survey Results by Theme for Shared Services Canada by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 41 12 9 8 0 0 71 17 946
2017 Non-supervisor 25 42 14 10 8 0 0 68 18 2375
2014 Supervisor 23 41 13 13 9 0 0 65 22 1165
2014 Non-supervisor 19 42 17 12 10 0 0 61 22 3021

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 26 36 16 12 9 0 0 63 21 946
2017 Non-supervisor 24 36 18 12 10 1 0 61 22 2379

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 37 10 4 3 0 0 83 7 942
2017 Non-supervisor 42 36 13 5 4 0 0 78 9 2370
2014 Supervisor 52 30 9 5 3 0 0 82 8 1163
2014 Non-supervisor 50 32 11 4 3 0 0 82 7 3022

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 39 13 8 6 0 0 72 14 943
2017 Non-supervisor 32 39 14 9 6 0 0 71 15 2373
2014 Supervisor 29 40 15 11 5 0 0 69 16 1165
2014 Non-supervisor 28 41 15 9 6 0 0 69 16 3018

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 25 22 17 16 1 0 44 34 943
2017 Non-supervisor 19 27 21 15 17 1 0 46 32 2371
2014 Supervisor 13 25 22 20 20 1 0 38 40 1163
2014 Non-supervisor 14 27 23 17 17 1 0 42 35 3006

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 27 21 18 16 1 0 45 34 942
2017 Non-supervisor 19 28 20 16 16 0 0 47 32 2369
2014 Supervisor 13 27 19 22 19 0 0 40 40 1163
2014 Non-supervisor 14 29 21 17 17 1 0 43 35 3004

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 22 23 17 17 3 1 41 35 947
2017 Non-supervisor 19 22 21 14 18 5 1 44 34 2374
2014 Supervisor 15 19 22 19 21 3 1 35 42 1162
2014 Non-supervisor 17 21 22 16 19 5 1 40 37 3004
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 31 11 6 5 1 0 79 10 946
2017 Non-supervisor 46 30 12 6 4 2 1 78 10 2377
2014 Supervisor 40 32 14 7 5 1 1 73 12 1165
2014 Non-supervisor 42 30 13 6 5 3 1 75 11 3021

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 45 33 11 6 5 0 0 79 11 947
2017 Non-supervisor 42 32 11 8 6 1 1 75 14 2378
2014 Supervisor 39 35 12 7 5 0 0 75 13 1165
2014 Non-supervisor 37 34 11 9 7 1 0 73 16 3019

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 28 11 5 4 0 0 80 9 944
2017 Non-supervisor 52 26 11 6 4 1 0 79 11 2375
2014 Supervisor 46 32 11 6 5 0 0 78 11 1165
2014 Non-supervisor 47 28 11 7 6 1 0 76 13 3018

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 31 20 11 7 6 0 59 19 947
2017 Non-supervisor 20 26 21 9 7 16 0 56 19 2378
2014 Supervisor 22 36 19 9 8 6 0 62 18 1164
2014 Non-supervisor 18 28 23 9 8 15 0 54 19 3017

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 29 21 18 13 1 0 47 32 946
2017 Non-supervisor 17 24 21 17 16 4 0 43 35 2379
2014 Supervisor 15 29 20 20 15 1 0 44 36 1164
2014 Non-supervisor 13 23 23 19 17 5 0 38 38 3017

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 27 21 22 18 2 0 38 40 944
2017 Non-supervisor 12 20 23 17 18 9 0 36 38 2372
2014 Supervisor 7 24 22 24 21 2 0 32 46 1164
2014 Non-supervisor 9 19 23 21 20 8 0 30 45 3013

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 16 27 17 19 17 3 0 45 37 946
2017 Non-supervisor 15 23 18 15 19 9 0 42 37 2375
2014 Supervisor 12 23 21 18 21 5 0 37 41 1164
2014 Non-supervisor 11 20 20 17 21 11 0 35 43 3013

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 12 29 18 22 17 1 0 42 39 946
2017 Non-supervisor 13 25 20 19 18 5 0 40 39 2376
2014 Supervisor 9 27 18 24 20 2 0 36 45 1164
2014 Non-supervisor 10 23 20 22 22 4 0 34 45 3014
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 38 19 12 9 0 0 60 21 947
2017 Non-supervisor 25 33 19 12 10 1 0 59 23 2376
2014 Supervisor 19 35 20 14 11 0 0 54 25 1165
2014 Non-supervisor 18 35 19 15 12 0 0 54 27 3018

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 40 16 14 11 0 0 59 25 946
2017 Non-supervisor 21 36 18 15 9 0 0 58 24 2375

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 26 22 14 11 9 2 46 29 943
2017 Non-supervisor 13 17 20 12 10 23 4 41 31 2373
2014 Supervisor 12 31 22 18 11 5 2 46 30 1165
2014 Non-supervisor 11 17 23 14 14 17 4 35 36 3020

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 34 12 8 5 0 0 74 13 946
2017 Non-supervisor 38 32 13 8 6 1 1 72 15 2374
2014 Supervisor 36 35 14 10 5 0 0 71 15 1165
2014 Non-supervisor 35 34 15 9 6 1 1 70 15 3021

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 33 20 8 4 5 8 64 14 945
2014 Supervisor 22 32 19 10 7 4 6 60 19 1165

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 36 15 12 7 1 1 66 19 944
2017 Non-supervisor 28 34 15 10 7 4 2 66 18 2376
2014 Supervisor 24 43 12 14 5 1 1 68 20 1164
2014 Non-supervisor 24 36 16 11 6 4 3 64 19 3021

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 33 13 10 8 4 0 68 18 942
2017 Non-supervisor 23 23 17 10 9 15 2 56 23 2372
2014 Supervisor 31 31 16 10 7 2 2 65 18 1165
2014 Non-supervisor 20 24 19 12 10 13 3 52 25 3019

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 37 16 13 9 0 0 61 23 946
2017 Non-supervisor 18 34 16 16 15 0 1 53 31 2378
2014 Supervisor 15 28 15 22 19 0 1 44 41 1165
2014 Non-supervisor 13 27 16 21 22 0 1 41 43 3021

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 43 9 6 3 0 0 82 9 945
2017 Non-supervisor 33 41 13 7 6 0 0 74 13 2376
2014 Supervisor 39 39 11 7 4 0 0 78 11 1164
2014 Non-supervisor 30 39 15 9 6 0 0 70 16 3022

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 39 8 5 2 0 0 85 8 943
2017 Non-supervisor 40 37 11 7 4 0 0 78 11 2372
2014 Supervisor 46 37 8 6 3 0 0 83 9 1165
2014 Non-supervisor 35 40 11 8 6 0 0 75 14 3019

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 33 21 15 12 2 0 52 26 945
2017 Non-supervisor 19 27 20 15 15 4 1 48 32 2376
2014 Supervisor 11 24 20 25 19 1 0 36 44 1161
2014 Non-supervisor 12 23 19 19 22 4 1 36 43 3007

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 32 13 12 17 2 1 56 30 946
2017 Non-supervisor 18 23 15 16 23 3 2 43 41 2374
2014 Supervisor 13 27 15 18 24 2 2 41 44 1163
2014 Non-supervisor 10 18 16 19 31 4 2 30 53 3009

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 41 10 9 6 0 0 75 15 944
2017 Non-supervisor 26 40 15 12 8 0 0 65 20 2369
2014 Supervisor 24 43 11 12 9 0 0 67 22 1165
2014 Non-supervisor 17 38 17 15 13 0 0 55 28 3018

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 36 13 9 6 0 0 72 15 943
2017 Non-supervisor 30 35 19 9 7 0 0 65 16 2371
2014 Supervisor 28 35 16 12 9 0 0 63 21 1164
2014 Non-supervisor 24 36 18 11 11 0 0 60 22 3017

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 34 15 12 9 0 0 64 21 944
2017 Non-supervisor 27 36 17 11 8 0 0 64 19 2374
2014 Supervisor 23 30 18 16 12 0 0 54 28 1164
2014 Non-supervisor 23 38 18 12 10 0 0 61 22 3014

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 37 21 12 6 2 0 60 18 947
2017 Non-supervisor 17 31 26 11 8 6 1 52 20 2375

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 40 34 11 9 6 0 0 74 15 944
2017 Non-supervisor 44 32 11 7 4 1 1 77 12 2374
2014 Supervisor 34 34 12 12 8 0 0 68 19 1165
2014 Non-supervisor 36 34 15 8 6 1 1 71 14 3017

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 22 11 11 10 1 10 64 24 944
2017 Non-supervisor 37 25 12 7 8 2 9 69 18 2368
2014 Supervisor 30 24 10 12 13 1 10 60 28 1164
2014 Non-supervisor 36 26 11 9 9 2 7 68 19 3019

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 33 21 14 12 0 1 53 26 946
2017 Non-supervisor 40 38 13 5 3 0 1 79 8 2375
2014 Supervisor 18 31 23 14 12 0 1 50 27 1164
2014 Non-supervisor 38 37 16 5 3 0 1 76 8 3020

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 56 26 7 4 3 1 2 85 8 942
2017 Non-supervisor 57 23 7 3 4 3 2 85 8 2374
2014 Supervisor 49 29 9 3 3 2 4 83 7 1165
2014 Non-supervisor 49 24 9 5 6 4 3 79 11 3020

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Supervisor 35 29 36 946
2017 Non-supervisor 27 33 40 2375
2014 Supervisor 38 25 38 1161
2014 Non-supervisor 28 31 40 3005

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Supervisor 15 27 48 5 0 5 331
2017 Non-supervisor 18 26 40 5 6 5 635
2014 Supervisor 16 23 49 7 9999 6 438
2014 Non-supervisor 14 24 45 8 9999 9 853
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 37 12 9 5 1 0 73 15 947
2017 Non-supervisor 32 38 14 9 7 1 0 70 15 2377
2014 Supervisor 33 38 12 9 7 1 0 72 16 1164
2014 Non-supervisor 27 40 15 9 8 1 0 68 17 3017

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 37 21 15 8 1 0 56 23 945
2017 Non-supervisor 17 36 22 13 10 2 0 54 23 2377
2014 Supervisor 20 41 17 12 9 1 0 62 21 1165
2014 Non-supervisor 18 35 21 13 10 2 0 55 24 3015

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 33 32 10 3 1 1 13 55 944
2017 Non-supervisor 13 28 35 14 6 1 3 21 43 2363
2014 Supervisor 26 37 28 6 2 0 1 8 64 1162
2014 Non-supervisor 17 32 31 12 5 1 2 17 50 3011

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 31 25 8 3 1 1 12 63 943
2017 Non-supervisor 21 26 28 11 8 3 3 20 51 2363
2014 Supervisor 39 32 21 5 2 1 1 7 72 1163
2014 Non-supervisor 28 30 24 9 6 2 2 15 60 3013

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 37 33 20 7 2 1 1 9 71 944
2017 Non-supervisor 27 28 25 11 5 2 3 16 58 2368
2014 Supervisor 44 32 17 5 2 0 0 6 76 1161
2014 Non-supervisor 31 27 25 9 3 2 3 13 61 3011

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 26 29 31 11 2 1 1 13 56 944
2017 Non-supervisor 11 17 33 23 10 2 4 35 30 2354
2014 Supervisor 28 29 29 10 2 0 0 13 58 1161
2014 Non-supervisor 13 17 33 24 9 1 3 34 31 3001

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 32 24 8 3 1 1 11 65 943
2017 Non-supervisor 18 25 28 15 9 2 4 25 45 2355
2014 Supervisor 43 30 20 4 2 0 1 6 74 1161
2014 Non-supervisor 24 26 26 14 6 1 3 21 52 3010

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 26 28 17 4 1 2 22 50 944
2017 Non-supervisor 14 21 24 19 12 5 5 34 39 2355
2014 Supervisor 22 23 28 18 6 1 3 24 47 1159
2014 Non-supervisor 13 17 24 23 13 4 6 40 33 3006

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 37 29 25 6 2 1 1 8 67 940
2017 Non-supervisor 23 25 29 12 6 3 3 18 51 2365
2014 Supervisor 34 30 25 7 2 1 1 9 65 1164
2014 Non-supervisor 23 26 29 12 5 2 2 18 51 3015

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 31 8 5 3 0 0 83 9 943
2017 Non-supervisor 43 29 12 7 6 2 1 75 13 2376
2014 Supervisor 52 31 9 5 3 0 0 83 8 1165
2014 Non-supervisor 43 29 11 8 7 2 0 73 16 3020

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 44 41 7 5 2 0 0 85 7 942
2017 Non-supervisor 47 35 9 5 3 1 0 83 8 2368
2014 Supervisor 45 41 7 5 2 0 0 87 6 1165
2014 Non-supervisor 42 40 9 6 3 1 0 82 8 3020

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 36 20 5 3 5 0 72 8 943
2017 Non-supervisor 30 30 21 4 4 9 1 67 9 2372
2014 Supervisor 36 35 15 3 3 7 0 77 7 1162
2014 Non-supervisor 31 31 20 3 4 10 1 70 8 3006

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 40 16 4 2 3 0 78 6 946
2017 Non-supervisor 32 38 17 4 2 6 0 75 7 2370
2014 Supervisor 36 38 14 5 3 4 0 77 8 1162
2014 Non-supervisor 32 35 16 5 3 8 0 73 9 3005

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 41 13 7 3 1 0 77 10 947
2017 Non-supervisor 34 39 15 7 4 1 0 74 11 2373
2014 Supervisor 37 38 13 7 5 1 0 75 12 1161
2014 Non-supervisor 35 36 16 7 5 1 0 72 12 3004

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 33 15 7 6 2 4 69 14 944
2017 Non-supervisor 28 28 17 7 6 7 6 65 15 2378
2014 Supervisor 38 36 13 7 3 1 2 76 11 1164
2014 Non-supervisor 32 27 16 7 6 6 5 67 16 3020

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 43 17 5 4 3 0 74 9 940
2017 Non-supervisor 27 39 18 5 3 6 1 72 9 2374
2014 Supervisor 28 43 16 6 3 3 1 74 9 1162
2014 Non-supervisor 25 40 17 6 4 7 1 71 10 3012

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 36 12 8 5 2 0 74 13 944
2017 Non-supervisor 27 35 15 10 6 5 1 67 17 2375
2014 Supervisor 31 39 12 10 5 2 1 72 15 1162
2014 Non-supervisor 23 34 15 12 7 6 2 62 21 3009

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 28 37 17 11 4 3 0 67 15 945
2017 Non-supervisor 17 28 24 12 8 9 2 50 23 2378
2014 Supervisor 17 31 24 13 8 5 1 51 23 1162
2014 Non-supervisor 10 24 27 15 12 10 2 39 31 3011

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 17 22 21 12 14 10 3 46 30 941
2017 Non-supervisor 16 22 20 12 13 14 3 46 30 2376
2014 Supervisor 14 23 21 15 15 9 3 42 34 1163
2014 Non-supervisor 11 22 20 14 15 14 3 40 35 3010

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 50 7 13 6 0 0 73 20 943
2017 Non-supervisor 25 47 7 14 7 0 0 72 21 2376
2014 Supervisor 24 39 6 19 11 0 0 63 30 1165
2014 Non-supervisor 24 42 8 17 10 0 0 66 27 3021

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 39 8 7 7 0 0 78 14 947
2017 Non-supervisor 39 37 9 10 5 0 0 77 15 2377
2014 Supervisor 43 33 8 10 6 0 0 76 16 1165
2014 Non-supervisor 38 37 9 10 7 0 0 75 17 3020

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 42 10 4 2 0 0 84 6 942
2017 Non-supervisor 39 40 11 7 3 0 0 80 9 2371
2014 Supervisor 41 38 12 6 3 0 0 80 8 1164
2014 Non-supervisor 34 39 14 8 4 1 0 73 12 3017

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 28 8 3 2 1 1 86 5 943
2017 Non-supervisor 58 26 8 3 2 1 2 86 6 2373
2014 Supervisor 57 27 8 5 2 1 2 85 7 1165
2014 Non-supervisor 56 25 9 6 2 1 1 83 8 3022

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 23 8 12 6 0 0 74 17 947
2017 Non-supervisor 54 23 8 9 5 0 1 78 14 2376
2014 Supervisor 50 25 8 11 5 0 1 75 16 1163
2014 Non-supervisor 51 24 9 9 5 0 1 76 15 3019

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 22 8 8 5 0 0 79 12 944
2017 Non-supervisor 57 21 8 6 4 0 3 81 10 2379
2014 Supervisor 63 20 7 6 3 0 1 84 9 1164
2014 Non-supervisor 59 19 7 6 4 0 3 82 11 3021

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 77 13 4 3 3 0 0 90 6 947
2017 Non-supervisor 75 16 3 2 2 0 1 92 5 2376
2014 Supervisor 74 15 5 2 2 0 2 90 5 1164
2014 Non-supervisor 73 15 5 2 3 0 2 90 5 3019

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 29 9 10 4 0 0 78 13 944
2017 Non-supervisor 48 27 12 5 3 2 3 79 9 2372
2014 Supervisor 48 30 11 6 3 1 1 79 9 1162
2014 Non-supervisor 46 26 12 7 4 2 4 77 11 3008

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 29 10 4 2 3 1 84 6 946
2017 Non-supervisor 51 23 10 4 2 6 3 82 7 2370
2014 Supervisor 49 26 13 3 2 4 3 81 5 1163
2014 Non-supervisor 46 23 12 4 3 8 5 78 8 3007

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 15 85 946
2017 Non-supervisor 13 87 2372
2014 Supervisor 14 86 1163
2014 Non-supervisor 15 85 2996

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Supervisor 48 144
2017 Non-supervisor 44 310
2014 Supervisor 38 158
2014 Non-supervisor 48 435

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Supervisor 54 144
2017 Non-supervisor 65 310
2014 Supervisor 63 158
2014 Non-supervisor 68 435

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Supervisor 13 144
2017 Non-supervisor 3 310
2014 Supervisor 17 158
2014 Non-supervisor 2 435

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 310
2014 Supervisor 0 158

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Supervisor 13 144
2017 Non-supervisor 14 310
2014 Supervisor 10 158
2014 Non-supervisor 11 435

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 2 310
2014 Non-supervisor 2 435

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 5 144
2017 Non-supervisor 6 310
2014 Non-supervisor 4 435

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Supervisor 46 144
2017 Non-supervisor 36 310
2014 Supervisor 53 158
2014 Non-supervisor 41 436

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Supervisor 40 144
2017 Non-supervisor 42 310
2014 Supervisor 46 158
2014 Non-supervisor 49 436

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Supervisor 44 144
2017 Non-supervisor 42 310
2014 Supervisor 51 158
2014 Non-supervisor 46 436

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Supervisor 29 144
2017 Non-supervisor 38 310
2014 Supervisor 37 158
2014 Non-supervisor 44 436

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Supervisor 30 144
2017 Non-supervisor 28 310
2014 Supervisor 45 158
2014 Non-supervisor 27 436

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Supervisor 61 144
2017 Non-supervisor 58 310
2014 Supervisor 59 158
2014 Non-supervisor 64 436

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Supervisor 34 144
2017 Non-supervisor 34 310
2014 Supervisor 44 158
2014 Non-supervisor 35 436

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Supervisor 4 144
2017 Non-supervisor 9 310
2014 Supervisor 4 158
2014 Non-supervisor 5 436

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Supervisor 14 144
2017 Non-supervisor 11 310
2014 Supervisor 16 158
2014 Non-supervisor 12 436

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Supervisor 38 144
2017 Non-supervisor 51 310
2014 Supervisor 42 158
2014 Non-supervisor 48 436

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Supervisor 25 144
2017 Non-supervisor 19 310
2014 Supervisor 32 158
2014 Non-supervisor 31 436

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 10 144
2017 Non-supervisor 10 310
2014 Supervisor 10 158
2014 Non-supervisor 13 436

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 66 144
2017 Non-supervisor 49 310
2014 Supervisor 59 158
2014 Non-supervisor 48 436

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 29 144
2017 Non-supervisor 22 310
2014 Supervisor 44 158
2014 Non-supervisor 28 436

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 12 144
2017 Non-supervisor 8 310
2014 Supervisor 18 158
2014 Non-supervisor 8 436

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 10 144
2017 Non-supervisor 21 310
2014 Supervisor 14 158
2014 Non-supervisor 23 436

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 11 144
2017 Non-supervisor 7 310
2014 Supervisor 11 158
2014 Non-supervisor 7 436

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 4 144
2017 Non-supervisor 5 310
2014 Supervisor 4 158
2014 Non-supervisor 6 436

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 13 144
2017 Non-supervisor 11 310
2014 Supervisor 18 158
2014 Non-supervisor 15 436

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 12 144
2017 Non-supervisor 12 310
2014 Supervisor 14 158
2014 Non-supervisor 12 436

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 19 144
2017 Non-supervisor 28 310
2014 Supervisor 19 158
2014 Non-supervisor 26 436

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 11 138
2017 Non-supervisor 8 292
2014 Supervisor 10 152
2014 Non-supervisor 10 407

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 16 138
2017 Non-supervisor 16 292
2014 Supervisor 17 152
2014 Non-supervisor 15 407

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 12 138
2017 Non-supervisor 9 292
2014 Supervisor 8 152
2014 Non-supervisor 8 407

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 7 138
2017 Non-supervisor 6 292
2014 Supervisor 10 152
2014 Non-supervisor 6 407

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 15 138
2017 Non-supervisor 9 292
2014 Supervisor 9 152
2014 Non-supervisor 11 407

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 13 138
2017 Non-supervisor 12 292
2014 Supervisor 10 152
2014 Non-supervisor 9 407

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 19 138
2017 Non-supervisor 22 292
2014 Supervisor 28 152
2014 Non-supervisor 17 407

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 8 138
2017 Non-supervisor 13 292
2014 Supervisor 10 152
2014 Non-supervisor 13 407

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 8 138
2017 Non-supervisor 14 292
2014 Supervisor 8 152
2014 Non-supervisor 12 407

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Supervisor 21 138
2017 Non-supervisor 27 292
2014 Supervisor 26 152
2014 Non-supervisor 25 407

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 12 138
2017 Non-supervisor 12 292
2014 Supervisor 12 152
2014 Non-supervisor 10 407

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Supervisor 39 138
2017 Non-supervisor 47 292
2014 Supervisor 43 152
2014 Non-supervisor 44 407

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 3 138
2014 Supervisor 5 152
2014 Non-supervisor 1 407

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 47 138
2017 Non-supervisor 54 292
2014 Supervisor 45 152
2014 Non-supervisor 61 407

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 138
2017 Non-supervisor 3 292

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 13 138
2017 Non-supervisor 10 292
2014 Supervisor 15 152
2014 Non-supervisor 11 407

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 88 12 143
2017 Non-supervisor 86 14 310

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 19 22 6 4 24 10 52 15 944
2017 Non-supervisor 14 13 21 3 5 34 10 48 14 2376
2014 Supervisor 14 16 24 5 5 28 8 47 15 1163
2014 Non-supervisor 11 13 22 4 5 35 10 43 16 2999

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 31 24 4 3 12 2 64 9 946
2017 Non-supervisor 23 26 21 5 4 20 2 62 11 2375
2014 Supervisor 20 26 25 5 4 17 2 57 12 1163
2014 Non-supervisor 17 23 23 5 4 25 2 56 12 3001

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 7 93 943
2017 Non-supervisor 7 93 2374
2014 Supervisor 7 93 1160
2014 Non-supervisor 7 93 2995

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Supervisor 36 60
2017 Non-supervisor 40 165
2014 Supervisor 29 80
2014 Non-supervisor 34 218

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Supervisor 73 60
2017 Non-supervisor 75 165
2014 Supervisor 78 80
2014 Non-supervisor 81 218

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Supervisor 12 60
2017 Non-supervisor 3 165
2014 Supervisor 9 80

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 60
2014 Supervisor 0 80
2014 Non-supervisor 0 218

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Supervisor 20 60
2017 Non-supervisor 17 165
2014 Supervisor 11 80
2014 Non-supervisor 12 218

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 3 165
2014 Non-supervisor 4 218

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 8 60
2017 Non-supervisor 13 165
2014 Supervisor 16 80
2014 Non-supervisor 12 218

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Supervisor 19 59
2017 Non-supervisor 17 161
2014 Supervisor 19 80
2014 Non-supervisor 14 219

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Supervisor 22 59
2017 Non-supervisor 25 161
2014 Supervisor 22 80
2014 Non-supervisor 17 219

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Supervisor 10 59
2017 Non-supervisor 10 161
2014 Supervisor 10 80
2014 Non-supervisor 8 219

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 7 161
2014 Supervisor 6 80
2014 Non-supervisor 4 219

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Supervisor 14 59
2017 Non-supervisor 24 161
2014 Supervisor 22 80
2014 Non-supervisor 22 219

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Supervisor 25 59
2017 Non-supervisor 21 161
2014 Supervisor 33 80
2014 Non-supervisor 19 219

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 4 161

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 59

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 4 161
2014 Non-supervisor 7 219

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Supervisor 19 59
2017 Non-supervisor 10 161
2014 Supervisor 12 80
2014 Non-supervisor 13 219

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Supervisor 18 59
2017 Non-supervisor 17 161
2014 Supervisor 9 80
2014 Non-supervisor 23 219

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 59
2014 Supervisor 0 80

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 35 59
2017 Non-supervisor 33 161
2014 Supervisor 34 80
2014 Non-supervisor 37 219

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 36 60
2017 Non-supervisor 27 163
2014 Supervisor 34 80
2014 Non-supervisor 26 219

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 20 60
2017 Non-supervisor 13 163
2014 Supervisor 24 80
2014 Non-supervisor 13 219

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 8 60
2017 Non-supervisor 8 163
2014 Supervisor 13 80
2014 Non-supervisor 7 219

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 16 60
2017 Non-supervisor 18 163
2014 Supervisor 11 80
2014 Non-supervisor 16 219

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 5 163
2014 Non-supervisor 3 219

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 8 163
2014 Supervisor 0 80
2014 Non-supervisor 4 219

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 6 163
2014 Supervisor 13 80
2014 Non-supervisor 8 219

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 8 60
2017 Non-supervisor 12 163
2014 Supervisor 18 80
2014 Non-supervisor 11 219

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 43 60
2017 Non-supervisor 50 163
2014 Supervisor 44 80
2014 Non-supervisor 53 219

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 4 211

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 11 148
2014 Supervisor 12 79
2014 Non-supervisor 8 211

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 3 148
2014 Non-supervisor 3 211

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2014 Non-supervisor 4 211

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 9 57
2017 Non-supervisor 7 148
2014 Supervisor 8 79
2014 Non-supervisor 5 211

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 17 57
2017 Non-supervisor 19 148
2014 Supervisor 18 79
2014 Non-supervisor 16 211

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 9 57
2017 Non-supervisor 12 148
2014 Supervisor 9 79
2014 Non-supervisor 14 211

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 11 148
2014 Supervisor 10 79
2014 Non-supervisor 14 211

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Supervisor 16 57
2017 Non-supervisor 21 148
2014 Supervisor 27 79
2014 Non-supervisor 21 211

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 12 57
2017 Non-supervisor 14 148
2014 Supervisor 12 79
2014 Non-supervisor 12 211

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Supervisor 30 57
2017 Non-supervisor 44 148
2014 Supervisor 44 79
2014 Non-supervisor 40 211

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 Supervisor 7 79

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 61 57
2017 Non-supervisor 64 148
2014 Supervisor 59 79
2014 Non-supervisor 66 211

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 17 57
2017 Non-supervisor 18 148
2014 Supervisor 17 79
2014 Non-supervisor 14 211

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 92 8 61
2017 Non-supervisor 86 14 165

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 19 23 3 2 29 9 55 8 944
2017 Non-supervisor 13 14 22 2 3 38 8 51 9 2371
2014 Supervisor 14 14 25 2 2 35 7 49 8 1162
2014 Non-supervisor 11 13 22 3 3 39 9 47 10 3000

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 28 29 22 3 2 14 1 68 6 945
2017 Non-supervisor 23 26 20 3 2 23 3 66 7 2372
2014 Supervisor 22 25 24 2 3 22 2 61 7 1161
2014 Non-supervisor 19 24 22 3 2 28 3 61 8 2999

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 14 86 944
2017 Non-supervisor 16 84 2372
2014 Supervisor 12 88 1160
2014 Non-supervisor 14 86 2993

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 78 22 135
2017 Non-supervisor 71 29 380
2014 Supervisor 74 26 137
2014 Non-supervisor 78 22 418

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 29 8 7 4 1 1 80 11 105
2017 Non-supervisor 41 36 7 10 4 1 1 79 14 269
2014 Supervisor 61 27 5 6 2 0 0 87 8 102
2014 Non-supervisor 52 33 5 6 4 0 0 86 10 328

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 48 6 2 1 0 7 91 3 945
2017 Non-supervisor 24 51 11 5 3 3 4 80 8 2376
2014 Supervisor 36 46 6 2 1 0 9 91 3 1160
2014 Non-supervisor 23 54 12 5 2 2 3 81 7 3002

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 24 23 6 4 20 11 52 15 943
2017 Non-supervisor 10 19 25 7 6 25 8 44 18 2370
2014 Supervisor 7 18 25 9 5 24 12 39 22 1162
2014 Non-supervisor 8 18 26 9 7 24 9 38 23 2997

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 35 9 2 1 4 7 86 4 946
2017 Non-supervisor 39 30 11 3 2 11 4 82 5 2375
2014 Supervisor 40 33 10 2 2 5 8 84 4 1161
2014 Non-supervisor 35 33 13 3 2 11 3 80 5 3002

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 35 14 4 2 7 6 77 6 946
2017 Non-supervisor 26 30 16 4 3 17 4 72 8 2371
2014 Supervisor 28 30 16 4 2 11 8 72 8 1162
2014 Non-supervisor 23 30 18 5 3 17 3 67 10 2996
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 26 8 3 3 0 0 85 7 945
2017 Non-supervisor 57 26 8 4 3 1 1 84 7 2375

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 24 11 4 3 1 0 82 7 943
2017 Non-supervisor 56 23 12 3 3 2 0 81 7 2378

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 12 35 26 13 7 6 0 51 21 947
2017 Non-supervisor 12 31 25 12 8 12 1 49 22 2372

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 32 21 20 12 3 0 45 33 946
2017 Non-supervisor 14 34 22 14 10 5 0 51 26 2375

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 24 22 16 16 0 2 45 33 944
2017 Non-supervisor 20 26 20 14 17 0 2 47 32 2373

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 10 20 28 24 18 0 0 30 42 946
2017 Non-supervisor 23 29 25 12 8 0 1 53 21 2371

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 8 22 28 22 19 0 0 30 42 943
2017 Non-supervisor 26 29 22 13 8 0 2 56 21 2364

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 7 20 23 24 25 0 0 27 50 944
2017 Non-supervisor 20 23 23 17 14 1 2 45 31 2371

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 26 28 19 12 10 0 3 57 23 943
2017 Non-supervisor 45 26 11 5 3 1 9 79 9 2369

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 29 24 14 8 0 1 54 22 944
2017 Non-supervisor 36 29 20 9 5 1 1 66 14 2369

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 16 32 27 15 9 1 1 49 24 943
2017 Non-supervisor 28 30 22 11 6 1 2 60 18 2363

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 7 25 26 25 16 1 0 32 41 944
2017 Non-supervisor 20 29 22 17 9 1 2 50 27 2367

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 14 27 23 20 15 1 1 42 35 945
2017 Non-supervisor 22 28 22 15 10 1 1 51 26 2366

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 28 26 14 10 1 1 49 24 944
2017 Non-supervisor 30 33 19 10 6 1 2 65 16 2361

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 22 12 4 3 1 2 80 7 945
2017 Non-supervisor 58 22 10 4 3 0 2 82 7 2372

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 74 11 6 2 3 1 2 88 5 946
2017 Non-supervisor 74 10 5 3 3 2 4 89 6 2370

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 25 9 2 3 0 2 86 5 943
2017 Non-supervisor 63 21 7 3 2 1 3 87 5 2369

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 64 18 8 4 4 1 2 84 8 945
2017 Non-supervisor 64 17 8 4 4 1 3 84 8 2371

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 29 11 4 2 0 2 83 6 945
2017 Non-supervisor 62 5 2 1 1 1 28 95 2 2370

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 63 22 8 2 1 1 3 88 4 937
2017 Non-supervisor 63 17 8 2 1 1 7 87 4 2359

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 71 15 6 2 2 1 2 89 5 947
2017 Non-supervisor 57 19 9 5 5 1 3 80 10 2370

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 26 10 3 1 0 2 85 4 945
2017 Non-supervisor 52 25 13 4 2 1 3 80 6 2367

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 5 21 41 24 9 0 0 26 33 944
2017 Non-supervisor 13 31 37 13 6 1 0 44 19 2378

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 13 28 37 16 5 0 0 22 41 944
2017 Non-supervisor 7 19 38 24 11 1 1 35 26 2370
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 27 22 13 9 2 3 25 75 946
2017 Non-supervisor 32 24 18 10 10 4 2 34 66 2375

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 15 666
2017 Non-supervisor 19 1454

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 37 666
2017 Non-supervisor 31 1454

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 12 666
2017 Non-supervisor 17 1454

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 61 666
2017 Non-supervisor 49 1454

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Supervisor 5 666
2017 Non-supervisor 6 1454

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 38 666
2017 Non-supervisor 38 1454

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Supervisor 5 41 18 14 5 16 661
2017 Non-supervisor 5 47 20 10 4 14 1432

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 8 19 17 18 27 1 10 30 51 666
2017 Non-supervisor 9 17 18 19 23 3 10 31 48 1464

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 3 10 9 18 54 1 5 14 76 669
2017 Non-supervisor 4 11 14 18 47 2 5 16 70 1463
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