2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	69	0	7	0	93	7	13
2017	Non-shift worker	35	45	10	6	3	80	9	336
2014	Shift worker	14	54	28	0	4	68	4	19
2014	Non-shift worker	41	38	11	6	3	79	9	305
2011	Shift worker	58	28	7	0	7	86	7	25
2011	Non-shift worker	40	39	11	7	3	79	10	290
2008	Shift worker	40	35	10	15	0	75	15	20
2008	Non-shift worker	41	38	11	6	4	79	10	312

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	46	7	15	0	0	0	78	15	13
2017	Non-shift worker	37	39	13	6	5	0	0	76	11	338

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	46	7	0	0	93	0	13
2017	Non-shift worker	51	37	7	3	1	89	4	337
2014	Shift worker	37	59	5	0	0	95	0	19
2014	Non-shift worker	60	29	8	3	0	89	3	305
2011	Shift worker	65	28	7	0	0	93	0	25
2011	Non-shift worker	57	31	9	3	0	87	3	290

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	48	7	0	0	93	0	13
2017	Non-shift worker	43	41	8	5	3	85	8	336
2014	Shift worker	23	68	5	0	4	91	4	19
2014	Non-shift worker	46	35	12	4	3	81	7	304
2011	Shift worker	62	28	0	7	3	89	11	25
2011	Non-shift worker	45	38	10	5	2	83	7	290
2008	Shift worker	35	55	10	0	0	90	0	20
2008	Non-shift worker	47	38	8	5	2	85	7	312

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	38	0	0	0	0	100	0	13
2017	Non-shift worker	48	32	11	6	2	1	81	8	337
2014	Shift worker	40	46	9	0	4	0	86	4	19
2014	Non-shift worker	46	35	7	7	5	0	80	12	305
2011	Shift worker	58	21	14	7	0	0	79	7	25
2011	Non-shift worker	49	30	12	5	4	0	79	9	290

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	38	0	0	0	0	100	0	13
2017	Non-shift worker	46	34	12	6	3	0	80	8	338
2014	Shift worker	35	46	14	0	4	0	82	4	19
2014	Non-shift worker	42	36	10	6	6	0	78	12	305
2011	Shift worker	54	24	18	3	0	0	79	3	25
2011	Non-shift worker	44	36	10	7	4	0	80	10	289
2008	Shift worker	45	40	5	5	0	5	89	5	20
2008	Non-shift worker	40	41	10	5	3	0	81	8	313

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	64	15	22	0	0	0	0	78	0	13
2017	Non-shift worker	40	25	16	9	5	5	0	69	15	337
2014	Shift worker	40	23	14	9	4	9	0	70	15	19
2014	Non-shift worker	42	27	14	8	6	2	1	71	15	305
2011	Shift worker	62	21	3	4	7	3	0	85	11	25
2011	Non-shift worker	43	24	13	8	6	5	0	71	15	289
2008	Shift worker	30	50	10	10	0	0	0	80	10	20
2008	Non-shift worker	41	27	12	8	7	4	1	71	16	313

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	14	16	8	0	0	0	76	8	12
2017	Non-shift worker	52	29	10	3	2	3	2	84	5	337
2014	Shift worker	36	32	28	0	4	0	0	68	4	19
2014	Non-shift worker	50	25	12	5	5	2	1	77	11	305
2011	Shift worker	41	31	14	14	0	0	0	72	14	25
2011	Non-shift worker	47	30	12	3	6	2	0	79	9	291
2008	Shift worker	50	20	10	5	5	10	0	78	11	20
2008	Non-shift worker	40	32	15	4	3	4	1	77	7	312

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	71	29	0	0	0	0	0	100	0	13
2017	Non-shift worker	49	33	7	6	4	1	1	83	10	337
2014	Shift worker	31	37	14	14	4	0	0	68	18	19
2014	Non-shift worker	44	31	10	8	5	0	1	76	13	305
2011	Shift worker	37	35	18	7	3	0	0	72	11	25
2011	Non-shift worker	42	36	8	6	6	1	1	80	12	291
2008	Shift worker	35	40	15	5	5	0	0	75	10	20
2008	Non-shift worker	40	36	11	8	4	1	1	77	12	312

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	58	35	0	7	0	0	0	93	7	13
2017	Non-shift worker	54	28	8	5	5	0	1	83	10	338
2014	Shift worker	26	51	9	5	4	0	5	81	10	19
2014	Non-shift worker	50	27	8	6	8	1	1	78	15	305

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	41	0	7	6	8	0	86	14	13
2017	Non-shift worker	28	36	17	9	5	4	1	67	15	337
2014	Shift worker	26	51	14	5	4	0	0	77	9	19
2014	Non-shift worker	22	45	13	6	8	5	0	71	15	304
2011	Shift worker	16	38	21	11	0	14	0	63	12	25
2011	Non-shift worker	23	35	18	11	6	6	1	62	19	291

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	41	0	13	0	8	0	86	14	13
2017	Non-shift worker	29	36	17	11	6	2	0	66	16	338
2014	Shift worker	31	42	18	5	4	0	0	73	9	19
2014	Non-shift worker	26	41	15	9	9	0	0	67	18	305
2011	Shift worker	20	31	35	0	7	3	3	55	8	25
2011	Non-shift worker	25	41	16	9	7	2	0	67	16	290
2008	Shift worker	45	25	20	0	5	5	0	74	5	20
2008	Non-shift worker	26	44	13	9	7	2	0	70	16	313

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	32	16	6	0	8	0	76	6	13
2017	Non-shift worker	24	36	17	12	3	7	1	65	17	338
2014	Shift worker	18	40	37	0	4	0	0	59	4	19
2014	Non-shift worker	19	40	20	10	6	5	0	62	17	304
2011	Shift worker	23	38	21	14	0	3	0	64	15	25
2011	Non-shift worker	19	47	21	8	2	3	0	68	10	291
2008	Shift worker	20	45	15	0	0	20	0	81	0	20
2008	Non-shift worker	19	42	19	12	3	4	0	64	16	313

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	32	16	0	6	8	76	6	13
2017	Non-shift worker	23	35	15	12	8	7	63	22	338
2014	Shift worker	26	28	18	18	9	0	54	27	19
2014	Non-shift worker	21	36	15	12	10	6	61	23	304
2011	Shift worker	20	35	18	4	3	21	69	9	25
2011	Non-shift worker	21	35	20	10	7	8	60	19	291
2008	Shift worker	35	30	15	0	0	20	81	0	20
2008	Non-shift worker	19	37	16	13	8	7	60	23	313

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	41	7	9	6	8	76	16	13
2017	Non-shift worker	22	36	18	13	7	4	61	21	338
2014	Shift worker	31	18	42	5	4	0	49	9	19
2014	Non-shift worker	16	40	18	15	9	2	57	25	305
2011	Shift worker	37	28	25	4	3	3	67	7	25
2011	Non-shift worker	22	48	10	15	3	1	72	18	291
2008	Shift worker	35	45	10	5	0	5	84	5	20
2008	Non-shift worker	21	50	14	11	4	1	71	15	311

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	29	8	15	0	78	15	13
2017	Non-shift worker	35	37	16	6	5	72	12	337
2014	Shift worker	31	28	28	5	9	59	14	19
2014	Non-shift worker	33	35	11	13	8	68	20	304
2011	Shift worker	13	52	21	4	11	65	14	25
2011	Non-shift worker	30	35	16	10	8	65	19	289

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	45	24	7	0	0	0	69	7	13
2017	Non-shift worker	37	44	9	7	4	0	0	80	11	338

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	16	9	36	0	8	0	51	39	13
2017	Non-shift worker	13	24	16	15	9	20	2	48	32	337
2014	Shift worker	5	23	23	26	18	5	0	29	47	19
2014	Non-shift worker	13	24	15	14	12	19	2	47	33	304

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	40	7	21	0	0	0	72	21	13
2017	Non-shift worker	43	36	11	5	4	1	1	80	9	338
2014	Shift worker	31	23	32	5	9	0	0	54	14	19
2014	Non-shift worker	42	32	11	8	5	1	1	76	13	305
2011	Shift worker	41	38	11	3	7	0	0	79	11	25
2011	Non-shift worker	38	35	12	6	7	1	1	75	13	291
2008	Shift worker	37	47	5	11	0	0	0	84	11	19
2008	Non-shift worker	35	40	10	7	5	1	1	77	13	312

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	31	38	8	6	6	7	5	78	13	115
2014	Non-shift worker	29	37	6	8	2	4	14	81	13	104

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	38	6	0	0	0	0	94	0	13
2017	Non-shift worker	36	36	12	8	4	3	0	74	13	336
2014	Shift worker	9	46	22	14	5	0	5	58	19	19
2014	Non-shift worker	33	42	10	9	3	3	0	78	12	305
2011	Shift worker	27	52	7	14	0	0	0	79	14	25
2011	Non-shift worker	39	36	12	6	3	3	1	78	10	291
2008	Shift worker	25	65	5	0	5	0	0	90	5	20
2008	Non-shift worker	40	39	11	6	2	1	1	81	8	312

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	25	0	7	13	8	0	78	22	13
2017	Non-shift worker	31	28	12	14	7	8	1	65	22	338
2014	Shift worker	14	49	5	14	14	0	5	66	29	19
2014	Non-shift worker	31	33	8	9	8	11	0	72	20	305
2011	Shift worker	27	32	28	7	7	0	0	58	14	25
2011	Non-shift worker	35	28	13	10	7	6	1	68	18	291
2008	Shift worker	30	60	0	0	5	5	0	95	5	20
2008	Non-shift worker	38	27	10	8	5	10	1	73	15	313

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	39	22	15	0	0	0	63	15	13
2017	Non-shift worker	41	38	10	9	2	0	0	79	12	338
2014	Shift worker	14	59	14	9	0	0	5	76	10	19
2014	Non-shift worker	31	41	12	7	6	1	1	74	14	305
2011	Shift worker	37	25	11	11	3	0	14	72	16	25
2011	Non-shift worker	32	44	12	6	4	0	2	78	10	291
2008	Shift worker	40	35	15	10	0	0	0	75	10	20
2008	Non-shift worker	28	44	17	6	3	0	2	74	9	312

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	38	9	7	0	84	7	13
2017	Non-shift worker	40	42	8	8	2	83	10	337
2014	Shift worker	19	77	4	0	0	96	0	19
2014	Non-shift worker	45	36	11	7	1	82	8	305
2011	Shift worker	62	24	0	11	3	86	14	25
2011	Non-shift worker	45	36	11	7	1	81	8	289
2008	Shift worker	40	40	15	0	5	80	5	20
2008	Non-shift worker	42	39	9	6	5	81	11	311

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	52	16	0	0	84	0	13
2017	Non-shift worker	46	41	7	4	3	86	7	337
2014	Shift worker	32	63	5	0	0	95	0	19
2014	Non-shift worker	50	36	7	6	2	86	8	305
2011	Shift worker	48	35	7	7	3	83	11	25
2011	Non-shift worker	46	42	5	4	2	89	6	291
2008	Shift worker	40	45	5	10	0	85	10	20
2008	Non-shift worker	48	39	7	4	2	87	6	312

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	55	8	0	6	0	0	87	6	13
2017	Non-shift worker	31	41	11	7	7	3	0	75	14	336
2014	Shift worker	36	41	23	0	0	0	0	77	0	19
2014	Non-shift worker	30	38	13	10	7	1	1	69	18	304
2011	Shift worker	37	38	14	0	3	0	7	81	4	25
2011	Non-shift worker	33	38	13	9	6	2	1	72	15	291
2008	Shift worker	30	30	30	5	0	5	0	63	5	20
2008	Non-shift worker	22	44	14	11	7	2	0	68	18	312

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	32	0	16	6	0	0	78	22	13
2017	Non-shift worker	22	33	14	11	17	2	2	56	29	337
2014	Shift worker	22	32	28	9	9	0	0	54	18	19
2014	Non-shift worker	18	30	13	18	15	2	3	51	35	305
2011	Shift worker	37	21	10	18	3	0	11	65	23	25
2011	Non-shift worker	19	27	12	21	16	1	3	48	39	291
2008	Shift worker	20	35	20	10	10	5	0	58	21	20
2008	Non-shift worker	16	34	13	15	16	3	5	54	33	310

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	53	7	0	0	0	0	93	0	13
2017	Non-shift worker	44	37	8	6	5	0	0	81	11	337
2014	Shift worker	9	86	0	5	0	0	0	95	5	19
2014	Non-shift worker	34	39	11	10	6	0	0	73	16	304
2011	Shift worker	48	35	7	7	3	0	0	82	11	25
2011	Non-shift worker	35	43	9	8	4	1	1	79	12	289

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	56	8	8	0	83	8	11
2017	Non-shift worker	45	34	10	7	4	79	11	337
2014	Shift worker	23	46	17	14	0	69	14	19
2014	Non-shift worker	42	32	9	11	6	74	16	305

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	32	15	7	0	0	0	78	7	13
2017	Non-shift worker	38	43	10	4	4	0	0	81	8	336
2014	Shift worker	28	49	14	9	0	0	0	77	9	19
2014	Non-shift worker	37	40	11	7	4	1	0	78	12	305
2011	Shift worker	51	28	11	7	0	0	4	82	7	25
2011	Non-shift worker	38	45	8	5	2	1	1	84	7	290

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	40	22	7	0	0	0	71	7	13
2017	Non-shift worker	29	42	15	7	4	3	0	74	11	338

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	31	0	7	0	0	93	7	13
2017	Non-shift worker	53	30	7	3	5	1	85	8	338
2014	Shift worker	24	39	32	5	0	0	63	5	18
2014	Non-shift worker	45	30	9	9	6	1	76	15	304
2011	Shift worker	37	45	7	11	0	0	82	11	25
2011	Non-shift worker	43	37	9	6	3	1	81	9	290

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	24	13	31	7	0	9	44	42	13
2017	Non-shift worker	30	21	13	7	11	4	15	62	22	338
2014	Shift worker	23	14	27	18	0	0	17	45	22	19
2014	Non-shift worker	29	23	11	12	15	1	10	58	29	305
2011	Shift worker	31	24	16	4	0	0	24	74	5	25
2011	Non-shift worker	28	24	15	11	9	2	11	60	23	290
2008	Shift worker	55	10	15	5	0	5	10	76	6	20
2008	Non-shift worker	30	21	8	12	13	4	11	61	29	312

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	38	23	0	0	0	77	0	13
2017	Non-shift worker	48	36	9	3	2	1	85	5	338
2014	Shift worker	51	31	19	0	0	0	81	0	19
2014	Non-shift worker	32	39	16	10	2	0	71	12	304
2011	Shift worker	30	49	14	4	3	0	79	7	25
2011	Non-shift worker	33	37	19	7	4	0	69	11	291
2008	Shift worker	26	47	16	5	0	5	78	6	19
2008	Non-shift worker	25	38	20	11	5	0	63	16	311

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	27	9	7	0	0	8	83	8	13
2017	Non-shift worker	57	20	9	4	3	4	4	83	8	338
2014	Shift worker	19	40	18	9	5	5	5	64	15	19
2014	Non-shift worker	47	25	6	5	7	5	5	80	13	305
2011	Shift worker	58	17	14	7	4	0	0	75	11	25
2011	Non-shift worker	44	25	8	7	5	5	5	78	14	290

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	32	46	22	13
2017	Non-shift worker	31	35	33	338
2014	Shift worker	37	35	28	19
2014	Non-shift worker	24	44	33	305
2011	Shift worker	24	51	24	25
2011	Non-shift worker	28	39	33	291

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Non-shift worker	12	20	48	6	7	7	106
2014	Non-shift worker	22	25	40	7	9999	7	73
2011	Non-shift worker	25	18	43	7	9999	6	82

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	54	0	0	0	0	100	0	13
2017	Non-shift worker	51	39	6	2	2	0	90	4	338
2014	Shift worker	45	41	9	4	0	0	86	4	19
2014	Non-shift worker	48	37	8	5	2	1	85	6	305
2011	Shift worker	51	28	21	0	0	0	79	0	25
2011	Non-shift worker	48	39	7	4	2	0	87	6	291
2008	Shift worker	75	20	5	0	0	0	95	0	20
2008	Non-shift worker	51	37	7	4	1	1	88	5	312

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	47	9	6	0	0	0	85	6	13
2017	Non-shift worker	36	44	9	6	2	2	1	83	7	338
2014	Shift worker	49	41	9	0	0	0	0	91	0	19
2014	Non-shift worker	42	48	7	1	1	0	0	90	3	305
2011	Shift worker	20	63	14	4	0	0	0	82	4	25
2011	Non-shift worker	34	45	13	5	2	2	0	80	8	290

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	16	60	8	7	0	0	15	25	13
2017	Non-shift worker	6	18	36	23	13	0	3	38	25	335
2014	Shift worker	9	23	35	28	5	0	0	32	32	19
2014	Non-shift worker	8	25	41	17	8	1	1	25	33	304
2011	Shift worker	0	39	21	34	3	0	3	39	40	25
2011	Non-shift worker	9	24	35	20	10	0	3	31	34	291
2008	Shift worker	25	35	15	10	5	0	10	17	67	20
2008	Non-shift worker	10	27	36	19	7	0	1	26	37	312

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	0	16	36	17	31	0	0	48	16	13
2017	Non-shift worker	5	13	33	27	16	2	4	47	19	335
2014	Shift worker	0	5	37	36	23	0	0	59	5	19
2014	Non-shift worker	5	8	22	35	23	3	4	62	15	305
2011	Shift worker	7	18	24	30	17	0	3	49	26	25
2011	Non-shift worker	5	9	22	34	20	2	8	60	16	291
2008	Shift worker	0	10	45	0	15	20	10	21	14	20
2008	Non-shift worker	4	16	29	31	15	1	3	48	21	312

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	22	16	31	24	0	0	55	29	13
2017	Non-shift worker	10	15	34	23	14	1	3	39	26	336
2014	Shift worker	9	28	19	31	14	0	0	44	37	19
2014	Non-shift worker	11	22	34	19	10	1	3	30	35	305
2011	Shift worker	11	25	24	24	4	0	14	31	41	25
2011	Non-shift worker	8	20	26	28	13	2	4	43	29	291
2008	Shift worker	5	26	16	16	16	11	11	40	40	19
2008	Non-shift worker	10	24	36	18	8	1	4	27	36	311

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	0	0	48	19	33	0	0	52	0	12
2017	Non-shift worker	5	10	32	32	18	0	3	51	15	333
2014	Shift worker	4	28	19	40	9	0	0	49	32	19
2014	Non-shift worker	9	18	38	22	9	1	2	33	27	303
2011	Shift worker	7	25	24	27	7	0	10	38	35	25
2011	Non-shift worker	7	21	33	24	12	1	2	37	29	291
2008	Shift worker	0	15	25	40	10	5	5	56	17	20
2008	Non-shift worker	8	20	38	21	10	1	1	32	29	311

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	0	16	15	31	39	0	0	69	16	13
2017	Non-shift worker	9	16	27	23	19	1	5	44	27	335
2014	Shift worker	5	29	34	28	5	0	0	32	34	18
2014	Non-shift worker	15	26	30	14	10	2	2	26	42	305
2011	Shift worker	11	21	21	27	17	0	3	46	33	25
2011	Non-shift worker	15	20	28	18	13	1	6	33	37	291
2008	Shift worker	15	15	15	25	20	0	10	50	33	20
2008	Non-shift worker	16	23	26	20	12	1	3	33	40	312

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	25	7	40	21	0	0	61	32	13
2017	Non-shift worker	9	16	26	25	18	2	4	46	27	335
2014	Shift worker	9	9	40	27	9	5	0	38	20	19
2014	Non-shift worker	4	10	23	33	20	6	4	58	16	305
2011	Shift worker	0	25	38	17	13	3	3	32	26	25
2011	Non-shift worker	3	15	23	28	22	3	7	56	19	291
2008	Shift worker	5	20	20	20	0	15	20	31	38	20
2008	Non-shift worker	8	13	27	27	15	4	6	47	24	312

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	0	28	32	9	24	8	0	35	30	13
2017	Non-shift worker	8	13	34	24	15	2	3	42	22	337
2014	Shift worker	5	18	35	37	5	0	0	41	23	19
2014	Non-shift worker	10	15	38	21	10	3	3	33	27	305

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	64	29	7	0	0	0	93	0	13
2017	Non-shift worker	49	28	7	7	6	2	80	13	337
2014	Shift worker	34	29	15	18	5	0	63	23	18
2014	Non-shift worker	44	28	8	10	9	1	73	19	305

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	64	23	13	0	0	0	87	0	13
2017	Non-shift worker	52	33	7	5	2	1	86	7	338
2014	Shift worker	14	63	19	5	0	0	77	5	19
2014	Non-shift worker	46	37	5	8	4	0	82	12	305

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	47	9	6	0	0	85	6	13
2017	Non-shift worker	38	39	10	3	4	5	81	8	338
2014	Shift worker	49	46	0	0	4	0	96	4	19
2014	Non-shift worker	47	37	6	3	3	3	87	7	305

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	41	6	7	0	0	87	7	13
2017	Non-shift worker	41	41	9	6	1	2	84	7	338
2014	Shift worker	49	37	5	0	4	5	90	5	19
2014	Non-shift worker	41	39	10	4	5	2	82	8	305
2011	Shift worker	40	35	14	11	0	0	75	11	25
2011	Non-shift worker	36	38	13	5	4	3	77	9	289

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	39	6	0	0	0	94	0	13
2017	Non-shift worker	52	35	6	5	2	1	88	7	338
2014	Shift worker	49	46	0	0	4	0	96	4	19
2014	Non-shift worker	47	38	4	5	5	0	86	10	304
2011	Shift worker	58	32	0	11	0	0	89	11	25
2011	Non-shift worker	46	38	8	5	4	0	84	9	290
2008	Shift worker	50	40	0	5	5	0	90	10	20
2008	Non-shift worker	47	35	11	4	3	0	82	7	310

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	31	0	14	0	8	0	84	16	13
2017	Non-shift worker	30	33	13	8	6	6	3	70	15	337
2014	Shift worker	14	31	28	5	14	5	5	49	20	19
2014	Non-shift worker	27	31	14	8	8	7	6	66	18	305

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	54	0	0	0	15	0	100	0	13
2017	Non-shift worker	46	42	7	1	1	3	0	90	3	338
2014	Shift worker	24	56	10	5	0	5	0	85	5	18
2014	Non-shift worker	52	33	8	5	1	1	0	86	6	305
2011	Shift worker	30	49	14	3	0	3	0	82	4	25
2011	Non-shift worker	41	42	10	3	1	2	1	86	4	290

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	38	38	0	0	0	0	62	0	13
2017	Non-shift worker	34	37	11	10	5	4	1	74	15	338
2014	Shift worker	18	49	14	14	4	0	0	68	18	19
2014	Non-shift worker	40	34	9	7	7	4	0	77	14	305
2011	Shift worker	17	42	14	7	3	13	3	71	13	25
2011	Non-shift worker	35	31	12	9	7	5	2	71	16	290
2008	Shift worker	50	15	10	15	0	0	10	72	17	20
2008	Non-shift worker	32	35	12	7	8	5	2	72	16	313

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	24	36	0	0	8	9	56	0	13
2017	Non-shift worker	21	33	21	11	6	6	1	58	18	338
2014	Shift worker	14	28	14	26	9	9	0	46	39	19
2014	Non-shift worker	21	31	20	12	5	9	1	59	19	305
2011	Shift worker	7	28	27	17	3	10	7	42	25	25
2011	Non-shift worker	12	33	21	16	8	9	2	51	26	291

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	23	13	16	0	8	9	65	19	13
2017	Non-shift worker	15	24	17	13	14	15	3	46	33	338
2014	Shift worker	9	5	50	18	9	9	0	15	30	19
2014	Non-shift worker	13	17	18	15	16	17	4	38	39	305
2011	Shift worker	10	16	28	17	0	17	11	37	24	25
2011	Non-shift worker	12	16	15	14	18	19	6	38	42	291

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	40	0	13	0	87	13	13
2017	Non-shift worker	42	46	5	5	2	88	7	338
2014	Shift worker	31	60	9	0	0	91	0	19
2014	Non-shift worker	38	48	3	8	3	86	11	304
2011	Shift worker	51	35	14	0	0	86	0	25
2011	Non-shift worker	45	44	4	5	1	90	6	291
2008	Shift worker	50	35	5	10	0	85	10	20
2008	Non-shift worker	50	40	3	6	1	90	7	312

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	53	7	7	0	85	7	13
2017	Non-shift worker	47	32	7	9	6	79	14	338
2014	Shift worker	40	51	4	5	0	91	5	19
2014	Non-shift worker	46	32	7	11	5	78	15	305
2011	Shift worker	44	53	3	0	0	97	0	25
2011	Non-shift worker	45	36	8	8	3	81	10	291

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	36	0	7	0	93	7	13
2017	Non-shift worker	56	31	7	4	2	87	6	338
2014	Shift worker	40	55	4	0	0	96	0	19
2014	Non-shift worker	45	37	11	6	1	82	7	305

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	23	7	7	0	0	86	7	13
2017	Non-shift worker	65	24	5	4	1	1	90	6	336
2014	Shift worker	31	60	5	5	0	0	91	5	19
2014	Non-shift worker	70	20	4	4	1	1	91	5	305
2011	Shift worker	52	37	7	3	0	0	89	3	25
2011	Non-shift worker	67	27	1	2	2	0	95	4	291
2008	Shift worker	45	25	15	10	5	0	70	15	20
2008	Non-shift worker	70	21	5	4	1	0	90	5	312

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	34	7	22	0	71	22	13
2017	Non-shift worker	57	21	7	11	3	79	14	338
2014	Shift worker	19	32	35	5	9	51	14	19
2014	Non-shift worker	52	26	9	9	3	78	12	305
2011	Shift worker	28	31	27	11	3	59	14	25
2011	Non-shift worker	53	25	7	11	4	78	14	291
2008	Shift worker	35	10	15	35	5	45	40	20
2008	Non-shift worker	46	27	6	13	7	73	20	312

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	53	32	0	15	0	0	0	85	15	13
2017	Non-shift worker	63	22	6	6	3	0	1	85	9	337
2014	Shift worker	40	51	0	9	0	0	0	91	9	19
2014	Non-shift worker	61	26	4	5	3	0	2	88	8	305
2011	Shift worker	45	35	3	16	0	0	0	80	16	25
2011	Non-shift worker	60	27	4	6	2	0	1	88	8	291
2008	Shift worker	50	20	5	15	10	0	0	70	25	20
2008	Non-shift worker	59	24	4	7	4	1	2	86	11	313

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	78	14	0	7	0	0	93	7	13
2017	Non-shift worker	79	11	4	2	2	2	92	4	336
2014	Shift worker	54	32	5	5	0	5	90	5	19
2014	Non-shift worker	75	14	3	3	1	2	92	5	305
2011	Shift worker	72	24	0	4	0	0	96	4	25
2011	Non-shift worker	72	17	5	3	2	1	90	5	291
2008	Shift worker	85	0	0	5	10	0	85	15	20
2008	Non-shift worker	80	11	2	4	2	1	92	6	313

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	34	29	7	0	0	0	64	7	13
2017	Non-shift worker	53	28	8	6	3	1	1	82	9	338
2014	Shift worker	28	28	31	5	5	0	5	58	10	19
2014	Non-shift worker	53	31	6	6	2	0	2	86	8	305

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	48	0	0	0	8	0	100	0	13
2017	Non-shift worker	64	23	5	2	1	3	1	91	3	338
2014	Shift worker	51	37	12	0	0	0	0	88	0	19
2014	Non-shift worker	64	26	3	2	1	3	2	94	3	305
2011	Shift worker	47	35	7	4	0	0	7	89	4	25
2011	Non-shift worker	67	26	3	2	0	1	1	95	2	291
2008	Shift worker	55	35	5	0	0	0	5	95	0	20
2008	Non-shift worker	63	20	7	4	1	2	2	87	6	312

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	0	100	13
2017	Non-shift worker	19	81	337
2014	Non-shift worker	20	80	305

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	43	65
2014	Non-shift worker	48	57

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	76	65
2014	Non-shift worker	62	57

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	13	57

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	65
2014	Non-shift worker	0	57

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	38	65
2014	Non-shift worker	41	57

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	46	65
2014	Non-shift worker	53	57

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	46	65
2014	Non-shift worker	54	57

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	49	65
2014	Non-shift worker	49	57

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	34	65
2014	Non-shift worker	31	57

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	58	65
2014	Non-shift worker	63	57

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	42	65
2014	Non-shift worker	40	57

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	57

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	65

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	65
2014	Non-shift worker	13	57

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	53	65
2014	Non-shift worker	33	57

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	24	65
2014	Non-shift worker	31	57

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	14	57

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	52	65
2014	Non-shift worker	49	56

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	26	65
2014	Non-shift worker	21	56

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	20	65
2014	Non-shift worker	18	56

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	65
2014	Non-shift worker	18	56

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	65

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	65

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	65

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	37	65
2014	Non-shift worker	28	56

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	28	63
2014	Non-shift worker	18	55

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	63

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	63

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	63

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	63
2014	Non-shift worker	8	55

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	15	63
2014	Non-shift worker	8	55

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	63
2014	Non-shift worker	9	55

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	33	63
2014	Non-shift worker	32	55

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	18	63
2014	Non-shift worker	20	55

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	53	63
2014	Non-shift worker	53	55

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	49	63
2014	Non-shift worker	49	55

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	63
2014	Non-shift worker	10	55

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	84	16	65

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	47	15	0	0	7	17	81	0	13
2017	Non-shift worker	13	20	17	5	6	29	10	54	18	338
2014	Shift worker	9	18	18	0	9	40	5	50	16	19
2014	Non-shift worker	13	14	17	5	7	36	8	48	21	305

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	31	0	15	0	15	9	81	19	13
2017	Non-shift worker	26	35	16	6	6	10	1	68	14	337
2014	Shift worker	22	32	19	0	9	14	5	66	11	19
2014	Non-shift worker	22	30	18	4	7	20	1	65	13	304
2011	Shift worker	34	45	7	0	0	14	0	92	0	25
2011	Non-shift worker	28	32	19	5	4	12	0	68	10	291

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	0	100	13
2017	Non-shift worker	7	93	338
2014	Non-shift worker	6	94	305

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	45	24
2014	Non-shift worker	42	18

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	88	24
2014	Non-shift worker	100	18

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	24
2014	Non-shift worker	0	18

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	24
2014	Non-shift worker	0	18

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	18

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	18

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	27	24
2014	Non-shift worker	32	18

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	24	24
2014	Non-shift worker	27	18

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	24	24

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	38	24
2014	Non-shift worker	41	18

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	53	24
2014	Non-shift worker	31	18

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	24
2014	Non-shift worker	0	18

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	28	24

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	24
2014	Non-shift worker	0	18

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	24
2014	Non-shift worker	0	18

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	64	24
2014	Non-shift worker	63	18

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	18

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	18

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	18

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	18

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	24	24
2014	Non-shift worker	26	18

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	19	24

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	65	24
2014	Non-shift worker	70	18

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	55	24
2014	Non-shift worker	48	18

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	24

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	84	16	24

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	23	16	6	0	23	8	68	8	13
2017	Non-shift worker	15	16	15	2	4	40	8	60	12	335
2014	Shift worker	5	14	18	0	4	59	0	45	11	19
2014	Non-shift worker	13	16	16	3	3	43	7	58	10	305

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	25	18	6	0	16	0	71	8	12
2017	Non-shift worker	29	33	15	4	3	14	2	74	8	337
2014	Shift worker	5	45	9	9	0	32	0	73	13	19
2014	Non-shift worker	27	27	16	3	3	23	1	71	8	303
2011	Shift worker	30	56	4	0	3	7	0	92	4	25
2011	Non-shift worker	37	33	12	3	2	12	1	80	7	291

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	0	100	13
2017	Non-shift worker	19	81	336
2014	Non-shift worker	13	87	305

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	82	18	65
2014	Non-shift worker	68	32	38

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	58	24	9	9	0	0	0	82	9	54
2014	Non-shift worker	58	35	7	0	0	0	0	93	0	28

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	47	22	0	0	0	15	74	0	13
2017	Non-shift worker	23	42	16	6	3	2	9	72	10	338
2014	Shift worker	9	49	14	14	5	5	5	64	20	19
2014	Non-shift worker	22	44	15	4	4	1	10	74	9	305
2011	Shift worker	10	49	11	14	0	0	17	71	17	25
2011	Non-shift worker	21	48	10	7	2	1	11	78	11	290
2008	Shift worker	10	55	5	15	15	0	0	65	30	20
2008	Non-shift worker	19	45	13	7	4	2	10	73	13	313

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	25	7	7	0	32	15	73	14	13
2017	Non-shift worker	11	16	20	4	2	33	13	51	12	336
2014	Shift worker	5	28	9	9	0	36	14	64	18	19
2014	Non-shift worker	8	18	18	4	3	39	11	51	13	304
2011	Shift worker	14	24	21	0	4	23	14	61	6	25
2011	Non-shift worker	8	17	21	4	2	32	15	49	12	290

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	64	22	0	0	0	0	15	100	0	13
2017	Non-shift worker	39	26	9	2	1	14	9	85	4	338
2014	Shift worker	23	40	9	5	4	14	5	77	11	19
2014	Non-shift worker	30	31	13	3	3	10	10	76	7	305
2011	Shift worker	37	24	14	0	0	11	14	81	0	25
2011	Non-shift worker	32	29	11	6	1	11	10	77	9	289
2008	Shift worker	35	35	0	0	5	20	5	93	7	20
2008	Non-shift worker	30	31	11	4	1	14	10	80	6	312

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	29	0	0	0	0	15	100	0	13
2017	Non-shift worker	32	28	12	3	2	14	8	78	7	337
2014	Shift worker	19	23	23	5	0	26	5	60	7	19
2014	Non-shift worker	26	30	15	4	3	13	10	72	9	305
2011	Shift worker	37	31	7	0	0	11	14	91	0	25
2011	Non-shift worker	29	29	14	5	1	12	10	75	7	290
2008	Shift worker	40	35	0	0	0	20	5	100	0	20
2008	Non-shift worker	28	33	12	4	2	11	10	78	7	313

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	65	22	6	7	0	0	0	87	7	13
2017	Non-shift worker	59	22	8	3	4	2	1	85	7	336

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	65	15	13	7	0	0	0	80	7	13
2017	Non-shift worker	60	23	6	3	4	2	1	86	7	338

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	29	7	9	0	0	0	84	9	13
2017	Non-shift worker	33	47	9	6	2	2	0	82	8	338

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	48	9	6	0	0	0	85	6	13
2017	Non-shift worker	25	43	19	6	5	1	0	69	11	338

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	17	18	22	7	0	0	53	29	13
2017	Non-shift worker	20	22	21	15	20	0	1	43	36	338

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	22	32	23	7	0	0	37	31	13
2017	Non-shift worker	18	30	31	13	6	0	2	49	20	335

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	9	47	7	0	0	0	46	7	13
2017	Non-shift worker	20	38	22	9	8	0	2	60	18	337

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	15	39	20	9	0	0	32	29	13
2017	Non-shift worker	20	29	23	16	9	0	3	50	26	337

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	16	23	0	0	0	9	74	0	13
2017	Non-shift worker	44	28	15	2	1	0	9	80	4	337

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	6	40	7	0	0	0	53	7	13
2017	Non-shift worker	30	36	19	9	6	0	1	66	15	335

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	54	21	16	9	0	0	0	75	9	13
2017	Non-shift worker	29	34	23	7	5	1	1	64	12	334

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	23	18	8	10	0	0	65	18	12
2017	Non-shift worker	24	38	23	10	3	0	2	64	12	335

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	20	24	0	9	0	0	67	9	13
2017	Non-shift worker	32	33	19	9	5	0	2	66	14	335

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	13	23	7	9	0	0	60	16	13
2017	Non-shift worker	31	37	20	6	2	1	2	70	9	335

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	78	7	14	0	0	0	0	86	0	13
2017	Non-shift worker	58	22	9	6	2	0	2	82	9	337

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	93	7	0	0	0	0	0	100	0	13
2017	Non-shift worker	69	14	4	5	3	1	3	87	8	336

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	65	13	22	0	0	0	0	78	0	13
2017	Non-shift worker	52	27	13	2	3	1	2	81	5	335

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	87	0	13	0	0	0	0	87	0	13
2017	Non-shift worker	58	20	8	6	5	1	2	81	11	334

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	76	0	7	0	0	0	17	91	0	13
2017	Non-shift worker	49	15	8	2	1	1	24	85	5	336

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	70	21	0	0	9	0	0	91	9	13
2017	Non-shift worker	69	17	5	1	0	0	8	94	1	335

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	84	7	0	9	0	0	0	91	9	13
2017	Non-shift worker	75	11	3	2	2	0	6	92	5	337

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	54	22	23	0	0	0	0	77	0	13
2017	Non-shift worker	47	31	13	4	2	0	3	81	6	336

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	23	31	25	0	0	0	45	25	13
2017	Non-shift worker	11	34	41	10	4	1	0	44	14	337

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	0	7	40	30	23	0	0	53	7	13
2017	Non-shift worker	4	15	41	29	11	0	0	40	19	337

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	15	41	6	7	0	0	31	69	13
2017	Non-shift worker	27	21	19	16	13	4	0	29	71	338

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	27	228

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	39	228

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	19	228

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	37	228

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	228

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	37	228

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Non-shift worker	5	48	22	8	4	14	220

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	20	24	14	13	21	1	6	48	36	230

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	3	8	9	19	50	3	8	12	78	229

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 99. Are you currently a shift worker?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.