2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	42	6	4	2	88	6	117
2017	Non-supervisor	29	49	12	7	3	78	11	233
2014	Supervisor	50	36	10	2	2	86	4	109
2014	Non-supervisor	35	41	13	7	4	75	11	218
2011	Supervisor	55	34	6	2	3	89	5	99
2011	Non-supervisor	35	39	13	9	3	75	13	216
2008	Supervisor	53	28	9	6	4	81	10	100
2008	Non-supervisor	35	42	11	6	4	78	11	233

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	41	14	4	3	0	0	80	7	117
2017	Non-supervisor	35	39	12	7	6	0	0	74	14	235

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	59	35	3	2	1	94	3	116
2017	Non-supervisor	48	39	9	4	1	87	5	235
2014	Supervisor	77	18	3	1	1	96	2	109
2014	Non-supervisor	49	37	10	4	0	86	4	218
2011	Supervisor	68	25	6	1	0	93	1	99
2011	Non-supervisor	52	33	11	4	0	85	4	216

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	55	33	5	6	1	88	7	115
2017	Non-supervisor	38	45	9	4	4	84	8	235
2014	Supervisor	54	37	6	1	2	91	3	109
2014	Non-supervisor	41	36	14	5	4	77	9	217
2011	Supervisor	56	33	6	3	2	89	5	99
2011	Non-supervisor	41	39	11	6	2	81	8	216
2008	Supervisor	56	26	9	6	3	82	9	100
2008	Non-supervisor	41	45	8	4	2	86	6	233

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	36	8	4	2	1	86	6	117
2017	Non-supervisor	49	30	11	7	2	1	80	9	234
2014	Supervisor	49	36	7	3	5	0	85	7	108
2014	Non-supervisor	44	35	8	8	5	0	79	14	217
2011	Supervisor	54	31	7	4	3	0	86	7	99
2011	Non-supervisor	47	29	15	6	4	0	75	10	216

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	47	39	7	5	3	0	86	8	117
2017	Non-supervisor	46	32	14	6	2	0	78	8	235
2014	Supervisor	47	39	8	4	3	0	85	6	108
2014	Non-supervisor	39	36	11	6	7	0	75	13	217
2011	Supervisor	49	41	5	3	2	0	90	5	98
2011	Non-supervisor	42	32	13	8	4	0	74	12	216
2008	Supervisor	47	35	10	5	2	1	83	7	100
2008	Non-supervisor	38	43	10	6	3	0	81	9	233

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	43	27	15	10	2	3	0	72	13	117
2017	Non-supervisor	41	23	17	8	5	5	0	68	15	234
2014	Supervisor	48	20	15	6	6	4	1	71	13	108
2014	Non-supervisor	38	30	14	8	6	3	0	70	15	217
2011	Supervisor	58	20	12	4	5	0	0	79	9	99
2011	Non-supervisor	38	26	12	10	7	7	0	69	18	215
2008	Supervisor	49	23	11	6	5	5	1	77	12	100
2008	Non-supervisor	36	30	12	9	7	3	1	70	17	233

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	28	10	1	3	2	0	87	3	117
2017	Non-supervisor	51	28	10	5	1	3	2	83	6	233
2014	Supervisor	51	23	14	5	4	1	2	77	8	109
2014	Non-supervisor	49	26	12	5	6	2	0	77	11	218
2011	Supervisor	49	29	12	4	5	0	0	79	9	99
2011	Non-supervisor	45	31	12	4	5	3	0	78	10	217
2008	Supervisor	45	28	14	6	2	4	1	77	8	100
2008	Non-supervisor	39	33	15	4	3	5	1	77	7	232

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	36	4	6	2	1	0	88	7	117
2017	Non-supervisor	48	32	8	6	4	0	1	81	10	234
2014	Supervisor	46	33	12	4	2	0	2	81	6	109
2014	Non-supervisor	43	31	10	10	7	0	0	73	17	218
2011	Supervisor	48	36	8	3	4	0	0	85	7	99
2011	Non-supervisor	39	36	9	7	7	1	1	76	14	217
2008	Supervisor	46	34	7	9	3	0	1	81	12	100
2008	Non-supervisor	37	37	13	7	4	1	1	75	11	232

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	55	32	8	2	3	1	0	87	5	117
2017	Non-supervisor	54	26	8	6	5	0	1	81	12	235
2014	Supervisor	53	27	5	7	5	1	2	82	12	109
2014	Non-supervisor	47	29	9	6	9	0	0	76	15	218

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	34	13	13	8	2	1	65	22	116
2017	Non-supervisor	29	36	17	7	4	6	0	69	12	235
2014	Supervisor	28	46	11	7	7	2	0	75	14	108
2014	Non-supervisor	20	45	14	5	9	6	0	70	15	217
2011	Supervisor	26	40	16	7	7	3	1	68	15	99
2011	Non-supervisor	20	33	20	13	5	8	1	59	20	217

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	36	13	13	5	1	69	18	117
2017	Non-supervisor	28	37	17	10	5	2	67	16	235
2014	Supervisor	32	42	14	5	7	1	74	12	109
2014	Non-supervisor	23	41	16	10	9	0	64	20	217
2011	Supervisor	29	34	20	9	5	2	65	15	99
2011	Non-supervisor	22	43	17	7	8	2	67	15	216
2008	Supervisor	31	40	14	9	6	0	71	15	100
2008	Non-supervisor	24	44	14	8	7	3	70	15	233

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	40	21	8	2	1	0	69	10	117
2017	Non-supervisor	23	34	15	13	4	10	1	64	19	235
2014	Supervisor	27	42	16	6	5	4	0	72	11	109
2014	Non-supervisor	15	39	23	11	6	5	0	57	19	216
2011	Supervisor	22	45	22	8	0	2	0	69	8	99
2011	Non-supervisor	17	47	21	8	3	3	0	67	12	217
2008	Supervisor	23	40	24	11	2	0	0	63	13	100
2008	Non-supervisor	18	43	17	11	3	7	0	66	16	233

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	31	17	12	6	5	64	19	117
2017	Non-supervisor	21	36	14	11	9	8	63	22	235
2014	Supervisor	27	42	13	9	7	2	70	17	109
2014	Non-supervisor	19	33	17	14	11	7	56	26	216
2011	Supervisor	25	35	17	13	6	4	62	20	99
2011	Non-supervisor	18	35	21	9	6	11	59	17	217
2008	Supervisor	22	36	22	12	6	2	59	18	100
2008	Non-supervisor	18	37	14	12	9	10	61	23	233

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	43	18	10	4	2	67	15	117
2017	Non-supervisor	22	33	17	14	8	5	59	23	235
2014	Supervisor	20	49	16	10	5	0	69	15	109
2014	Non-supervisor	16	33	21	16	11	2	51	28	217
2011	Supervisor	28	43	10	16	0	2	73	17	99
2011	Non-supervisor	21	48	13	12	5	1	70	17	217
2008	Supervisor	28	52	9	8	3	0	80	11	100
2008	Non-supervisor	19	48	16	12	4	2	68	16	231

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	33	42	17	4	3	1	75	8	117
2017	Non-supervisor	37	34	15	8	6	0	71	14	234
2014	Supervisor	32	37	12	13	5	0	70	18	109
2014	Non-supervisor	32	34	12	12	9	0	67	20	217
2011	Supervisor	34	36	13	13	4	0	70	17	99
2011	Non-supervisor	25	38	18	8	11	0	63	19	215

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	43	46	2	7	2	0	0	89	9	117
2017	Non-supervisor	33	42	13	7	4	0	0	76	11	235

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	33	16	17	11	8	0	52	31	117
2017	Non-supervisor	13	19	16	16	8	25	3	45	33	234
2014	Supervisor	22	34	16	15	5	6	2	61	22	109
2014	Non-supervisor	8	20	16	15	16	23	2	38	41	217

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	32	12	6	3	2	0	79	8	117
2017	Non-supervisor	40	37	10	6	4	0	1	79	11	235
2014	Supervisor	40	39	12	5	2	0	2	81	7	109
2014	Non-supervisor	42	28	12	9	6	1	1	72	16	218
2011	Supervisor	43	35	13	6	3	0	0	78	9	99
2011	Non-supervisor	36	36	11	5	8	1	2	75	14	217
2008	Supervisor	39	36	12	9	4	0	0	75	13	100
2008	Non-supervisor	34	43	9	7	6	1	1	78	13	231

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	38	8	6	6	7	5	77	14	117
2014	Supervisor	28	36	7	9	2	4	14	78	13	109

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	43	11	6	3	0	0	80	10	116
2017	Non-supervisor	36	33	13	9	5	5	0	73	14	234
2014	Supervisor	40	44	6	9	1	1	0	84	10	109
2014	Non-supervisor	28	42	13	9	4	3	0	73	14	218
2011	Supervisor	48	38	6	4	3	0	1	87	7	99
2011	Non-supervisor	34	37	13	8	3	3	1	75	11	217
2008	Supervisor	47	41	7	2	1	0	1	90	3	99
2008	Non-supervisor	36	40	12	7	3	1	0	77	10	233

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	30	11	11	5	2	0	73	16	117
2017	Non-supervisor	27	27	11	15	8	12	1	61	26	235
2014	Supervisor	47	34	6	5	6	2	0	82	11	109
2014	Non-supervisor	23	34	8	11	10	14	0	65	25	218
2011	Supervisor	51	27	9	7	5	1	0	79	12	99
2011	Non-supervisor	27	29	17	11	7	8	1	61	20	217
2008	Supervisor	53	29	6	4	4	4	0	85	8	100
2008	Non-supervisor	30	30	11	9	6	12	1	69	18	233

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	43	7	4	3	0	0	87	7	117
2017	Non-supervisor	39	35	12	12	2	0	0	74	14	235
2014	Supervisor	38	41	11	6	3	0	2	80	9	109
2014	Non-supervisor	28	42	13	8	8	1	1	71	16	218
2011	Supervisor	45	40	11	2	2	1	0	85	4	99
2011	Non-supervisor	27	45	13	7	5	0	4	74	12	217
2008	Supervisor	34	36	19	5	3	0	3	72	8	100
2008	Non-supervisor	26	47	16	7	3	0	2	74	10	233

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	47	46	2	4	1	93	5	117
2017	Non-supervisor	38	40	10	10	2	78	12	234
2014	Supervisor	50	38	8	4	0	88	4	109
2014	Non-supervisor	41	39	11	7	2	80	9	218
2011	Supervisor	58	30	7	4	1	88	5	98
2011	Non-supervisor	41	37	11	9	2	78	10	216
2008	Supervisor	44	37	10	5	4	81	9	100
2008	Non-supervisor	41	40	9	6	5	81	11	232

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	55	39	2	5	0	93	5	117
2017	Non-supervisor	40	43	9	4	4	83	8	234
2014	Supervisor	60	34	4	1	1	95	2	109
2014	Non-supervisor	44	39	8	7	2	83	10	218
2011	Supervisor	60	33	6	0	2	92	2	99
2011	Non-supervisor	40	46	5	6	2	86	8	217
2008	Supervisor	54	37	5	3	1	91	4	100
2008	Non-supervisor	45	40	7	6	2	85	7	233

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	47	11	8	5	1	0	76	13	115
2017	Non-supervisor	33	39	10	6	7	4	0	75	14	235
2014	Supervisor	37	43	13	4	3	1	0	81	6	108
2014	Non-supervisor	27	36	15	12	9	1	1	64	21	216
2011	Supervisor	39	35	14	5	6	0	0	75	11	99
2011	Non-supervisor	30	39	13	9	5	2	2	71	15	217
2008	Supervisor	24	45	10	13	8	0	0	69	21	100
2008	Non-supervisor	22	42	17	9	6	3	1	67	16	233

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	35	12	12	12	1	2	63	25	117
2017	Non-supervisor	20	31	15	11	18	2	2	54	31	234
2014	Supervisor	24	28	14	16	11	3	4	57	29	108
2014	Non-supervisor	16	31	15	18	17	1	2	48	36	217
2011	Supervisor	29	29	11	19	10	0	2	59	30	99
2011	Non-supervisor	17	25	12	22	18	2	4	45	42	217
2008	Supervisor	16	37	11	16	15	0	5	56	33	100
2008	Non-supervisor	16	32	14	13	16	4	4	53	32	231

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	36	4	3	2	0	0	92	4	116
2017	Non-supervisor	38	39	10	7	6	0	0	77	13	235
2014	Supervisor	45	42	6	5	1	0	0	87	6	108
2014	Non-supervisor	27	41	12	11	8	0	0	69	19	218
2011	Supervisor	50	36	7	5	2	0	0	86	7	99
2011	Non-supervisor	30	45	10	9	5	1	1	76	13	216

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	36	6	6	3	85	9	116
2017	Non-supervisor	42	34	12	7	4	76	11	233
2014	Supervisor	55	28	7	10	0	83	10	109
2014	Non-supervisor	35	35	11	11	8	70	19	218

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	45	6	3	3	0	0	89	5	116
2017	Non-supervisor	36	42	12	5	5	0	0	78	10	234
2014	Supervisor	44	38	11	6	1	0	0	82	7	109
2014	Non-supervisor	34	41	11	8	5	1	0	76	13	218
2011	Supervisor	49	42	4	1	2	0	2	93	3	99
2011	Non-supervisor	35	44	10	7	2	1	0	80	9	216

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	45	13	4	2	1	0	81	6	117
2017	Non-supervisor	26	41	16	8	5	4	0	70	14	235

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	51	35	5	5	4	0	0	86	9	117
2017	Non-supervisor	54	28	8	3	5	0	2	84	8	235
2014	Supervisor	42	33	12	5	7	0	1	76	13	109
2014	Non-supervisor	44	30	10	10	5	0	0	75	15	216
2011	Supervisor	36	44	7	6	5	1	0	82	11	99
2011	Non-supervisor	44	36	10	6	2	0	1	81	8	216

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	22	15	10	12	0	16	56	26	117
2017	Non-supervisor	32	20	11	7	10	6	14	64	22	235
2014	Supervisor	30	22	9	10	14	0	16	62	28	109
2014	Non-supervisor	29	22	14	13	13	1	7	56	29	218
2011	Supervisor	24	27	9	14	12	1	12	59	30	99
2011	Non-supervisor	31	23	17	9	7	2	12	62	18	216
2008	Supervisor	25	23	5	11	18	0	18	59	35	100
2008	Non-supervisor	35	20	10	12	9	5	9	64	25	233

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	45	14	8	3	1	75	11	117
2017	Non-supervisor	56	33	8	1	1	1	90	2	235
2014	Supervisor	20	41	19	15	5	1	61	20	109
2014	Non-supervisor	40	37	15	7	1	0	77	8	217
2011	Supervisor	22	31	28	11	8	0	53	19	99
2011	Non-supervisor	36	41	15	5	3	0	77	8	217
2008	Supervisor	8	33	30	21	7	1	41	28	100
2008	Non-supervisor	32	42	16	6	4	0	74	10	231

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	24	7	7	2	0	4	84	9	117
2017	Non-supervisor	56	19	9	2	4	5	4	83	7	235
2014	Supervisor	44	29	4	6	4	4	8	84	11	109
2014	Non-supervisor	45	25	8	5	8	5	4	77	14	218
2011	Supervisor	49	27	6	7	4	2	5	81	12	99
2011	Non-supervisor	44	24	9	7	5	5	5	76	14	216

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Supervisor	32	31	37	117
2017	Non-supervisor	31	38	31	235
2014	Supervisor	26	39	35	108
2014	Non-supervisor	24	45	32	217
2011	Supervisor	25	42	33	99
2011	Non-supervisor	28	39	32	217

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Supervisor	14	22	53	5	0	6	37
2017	Non-supervisor	12	21	43	6	11	7	73
2014	Supervisor	34	10	45	7	9999	3	29
2014	Non-supervisor	14	35	37	5	9999	9	51
2011	Supervisor	28	24	40	4	9999	4	25
2011	Non-supervisor	23	14	44	9	9999	9	61

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	35	4	3	1	0	93	3	117
2017	Non-supervisor	47	41	7	1	3	0	89	4	235
2014	Supervisor	58	36	6	0	0	0	94	0	109
2014	Non-supervisor	43	37	9	7	2	1	81	9	218
2011	Supervisor	64	29	4	3	0	0	93	3	99
2011	Non-supervisor	41	42	10	4	3	0	83	7	217
2008	Supervisor	62	27	7	3	0	1	90	3	100
2008	Non-supervisor	48	39	7	3	1	1	88	5	233

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	47	9	2	0	1	0	89	2	117
2017	Non-supervisor	35	43	10	8	2	2	1	80	10	235
2014	Supervisor	48	45	5	1	0	0	0	94	1	109
2014	Non-supervisor	40	48	8	1	2	0	0	89	3	217
2011	Supervisor	36	45	9	8	1	2	0	82	9	99
2011	Non-supervisor	31	46	15	4	3	1	0	78	7	216

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	22	39	25	7	0	0	32	29	117
2017	Non-supervisor	6	16	36	22	16	1	4	39	23	232
2014	Supervisor	6	23	44	16	8	1	2	25	30	109
2014	Non-supervisor	8	25	39	18	8	1	0	26	34	217
2011	Supervisor	8	24	40	22	4	0	2	26	32	99
2011	Non-supervisor	9	25	31	21	12	0	3	33	34	217
2008	Supervisor	15	29	38	16	2	0	0	18	44	100
2008	Non-supervisor	9	27	33	19	9	0	3	29	37	233

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	3	17	40	29	9	1	1	39	20	117
2017	Non-supervisor	5	11	30	26	21	2	6	50	18	232
2014	Supervisor	6	5	19	45	18	2	5	67	12	109
2014	Non-supervisor	4	9	24	31	25	3	3	60	15	218
2011	Supervisor	2	6	26	34	23	1	7	63	9	99
2011	Non-supervisor	6	11	20	34	18	2	8	58	19	217
2008	Supervisor	0	18	33	35	13	0	1	48	18	100
2008	Non-supervisor	6	15	28	27	16	3	5	46	23	232

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	5	14	41	29	10	0	0	40	19	116
2017	Non-supervisor	11	16	29	20	17	2	5	40	29	234
2014	Supervisor	7	19	35	22	14	0	2	37	27	109
2014	Non-supervisor	14	23	32	19	8	2	3	28	39	218
2011	Supervisor	4	16	25	36	13	0	5	52	21	99
2011	Non-supervisor	10	22	27	24	12	2	4	38	33	217
2008	Supervisor	8	22	41	20	9	0	0	29	30	100
2008	Non-supervisor	10	26	31	17	8	2	6	27	39	230

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	4	13	44	29	9	0	1	38	17	116
2017	Non-supervisor	5	8	27	32	23	0	4	58	13	230
2014	Supervisor	11	22	36	22	7	1	1	29	34	109
2014	Non-supervisor	7	17	37	25	11	1	3	37	24	216
2011	Supervisor	9	27	43	14	5	0	2	19	37	99
2011	Non-supervisor	6	19	28	29	14	1	3	45	26	217
2008	Supervisor	10	29	45	12	3	1	0	15	39	100
2008	Non-supervisor	7	16	34	26	13	2	2	41	23	232

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	27	35	21	6	0	1	28	37	117
2017	Non-supervisor	9	11	22	24	26	2	7	54	22	232
2014	Supervisor	17	30	35	9	6	2	2	15	48	108
2014	Non-supervisor	13	23	29	18	12	3	2	31	39	218
2011	Supervisor	18	25	36	15	2	0	4	18	45	99
2011	Non-supervisor	14	18	23	20	18	1	6	41	34	217
2008	Supervisor	28	31	24	13	4	0	0	17	59	100
2008	Non-supervisor	10	19	26	23	16	1	5	42	31	232

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	20	39	25	5	0	2	31	30	117
2017	Non-supervisor	9	14	19	26	24	2	5	54	26	232
2014	Supervisor	4	12	25	38	16	2	4	57	16	109
2014	Non-supervisor	4	10	24	30	21	8	4	58	16	218
2011	Supervisor	1	14	34	22	22	2	5	47	16	99
2011	Non-supervisor	3	17	20	30	21	3	7	56	22	217
2008	Supervisor	8	17	28	31	14	0	2	46	26	100
2008	Non-supervisor	8	12	25	25	14	7	9	46	24	232

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	14	42	26	9	1	1	36	22	117
2017	Non-supervisor	8	13	30	22	19	3	4	44	23	234
2014	Supervisor	9	11	40	25	11	1	3	37	21	109
2014	Non-supervisor	10	17	37	21	9	3	2	32	29	218

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	60	29	2	5	4	1	89	9	117
2017	Non-supervisor	46	28	9	8	6	3	76	14	234
2014	Supervisor	51	32	7	6	4	0	83	10	109
2014	Non-supervisor	41	26	9	12	10	1	68	23	217

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	38	5	2	2	0	91	4	117
2017	Non-supervisor	52	30	8	6	2	1	83	9	235
2014	Supervisor	52	38	3	5	3	0	90	7	109
2014	Non-supervisor	40	38	8	9	5	0	79	14	218

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	44	8	4	2	2	85	7	117
2017	Non-supervisor	38	37	11	3	4	6	80	8	235
2014	Supervisor	53	42	4	0	2	0	95	2	108
2014	Non-supervisor	45	36	6	5	4	4	85	9	217

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	42	45	5	8	1	0	86	9	117
2017	Non-supervisor	42	39	11	5	2	3	82	6	235
2014	Supervisor	49	44	3	0	4	0	94	4	108
2014	Non-supervisor	39	36	12	5	5	3	77	10	217
2011	Supervisor	40	40	12	3	2	2	82	5	98
2011	Non-supervisor	35	36	14	7	5	3	74	12	216

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	31	5	3	3	0	0	89	6	117
2017	Non-supervisor	50	36	6	5	2	1	0	87	7	235
2014	Supervisor	55	35	2	4	4	1	0	91	7	107
2014	Non-supervisor	44	40	5	5	5	0	0	85	11	217
2011	Supervisor	50	38	6	3	2	0	1	89	5	99
2011	Non-supervisor	45	37	8	6	4	0	0	82	11	216
2008	Supervisor	57	29	7	5	2	0	0	86	7	100
2008	Non-supervisor	43	37	12	3	4	0	0	80	7	230

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	44	11	8	6	1	2	74	14	117
2017	Non-supervisor	32	27	14	9	5	9	4	68	16	234
2014	Supervisor	35	37	12	5	5	5	3	77	11	109
2014	Non-supervisor	22	28	18	8	10	7	7	58	22	218

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	40	5	1	1	1	0	93	2	117
2017	Non-supervisor	43	43	7	2	1	4	0	90	3	235
2014	Supervisor	64	26	7	2	1	0	0	90	3	108
2014	Non-supervisor	43	39	9	6	1	2	0	84	7	216
2011	Supervisor	49	39	9	0	1	1	1	90	1	99
2011	Non-supervisor	36	44	11	4	1	3	0	83	5	216

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	43	5	8	3	2	0	83	12	117
2017	Non-supervisor	31	34	15	10	5	4	1	68	16	235
2014	Supervisor	52	34	6	5	3	1	0	86	7	108
2014	Non-supervisor	32	35	11	8	9	5	0	71	18	217
2011	Supervisor	39	37	7	7	5	4	1	80	13	99
2011	Non-supervisor	31	31	14	9	6	6	2	68	17	216
2008	Supervisor	42	36	8	5	5	2	2	81	10	100
2008	Non-supervisor	29	33	13	9	8	6	2	67	19	233

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	33	21	10	2	5	2	65	13	117
2017	Non-supervisor	19	32	22	11	7	7	2	56	20	235
2014	Supervisor	30	37	17	7	4	4	1	70	11	108
2014	Non-supervisor	16	28	21	16	6	12	1	51	25	217
2011	Supervisor	20	39	20	10	6	4	1	62	17	99
2011	Non-supervisor	8	30	22	18	8	11	3	44	30	217

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	22	19	11	15	13	4	46	31	117
2017	Non-supervisor	15	24	16	14	12	16	3	48	33	235
2014	Supervisor	17	24	14	15	10	13	6	50	32	108
2014	Non-supervisor	11	13	23	15	18	18	3	30	42	217
2011	Supervisor	12	20	19	12	15	15	7	40	35	99
2011	Non-supervisor	11	15	16	15	16	21	7	36	42	217

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	49	7	2	3	88	5	117
2017	Non-supervisor	44	44	4	7	2	88	8	235
2014	Supervisor	38	52	3	6	1	90	7	109
2014	Non-supervisor	37	48	3	8	4	85	12	217
2011	Supervisor	49	38	5	6	1	88	7	99
2011	Non-supervisor	44	46	5	4	1	90	5	217
2008	Supervisor	54	36	3	6	1	90	7	100
2008	Non-supervisor	48	40	3	6	1	89	7	233

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	36	6	9	3	81	13	117
2017	Non-supervisor	48	31	7	8	6	79	14	235
2014	Supervisor	55	26	4	11	3	82	14	109
2014	Non-supervisor	42	36	8	10	5	77	15	218
2011	Supervisor	47	33	6	10	4	80	14	99
2011	Non-supervisor	45	39	9	6	2	84	8	217

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	66	24	5	4	1	90	5	117
2017	Non-supervisor	52	34	8	4	2	86	6	235
2014	Supervisor	59	26	11	4	0	86	4	109
2014	Non-supervisor	38	44	10	6	2	82	8	218

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	62	30	3	2	2	1	92	4	117
2017	Non-supervisor	66	21	5	5	1	1	88	6	233
2014	Supervisor	71	23	3	4	0	0	94	4	109
2014	Non-supervisor	66	22	5	5	1	1	89	6	218
2011	Supervisor	71	26	2	1	0	0	97	1	99
2011	Non-supervisor	63	29	2	3	3	0	93	5	217
2008	Supervisor	75	17	3	3	1	1	93	4	100
2008	Non-supervisor	64	23	6	4	2	0	88	6	233

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	23	3	15	2	0	0	80	17	117
2017	Non-supervisor	56	21	9	10	4	0	0	78	14	235
2014	Supervisor	55	27	7	7	3	0	1	83	10	109
2014	Non-supervisor	47	27	13	10	3	0	0	74	13	218
2011	Supervisor	54	28	4	11	2	1	0	83	13	99
2011	Non-supervisor	49	24	12	10	4	0	0	74	15	217
2008	Supervisor	55	18	4	13	10	0	0	73	23	100
2008	Non-supervisor	41	29	8	16	5	0	0	71	21	233

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	65	24	5	5	0	0	0	90	5	117
2017	Non-supervisor	61	22	6	7	4	0	1	83	11	234
2014	Supervisor	63	25	3	7	1	0	1	89	8	109
2014	Non-supervisor	59	28	3	4	4	0	2	88	8	218
2011	Supervisor	65	29	3	1	1	0	1	95	2	99
2011	Non-supervisor	56	27	4	9	2	0	1	84	12	217
2008	Supervisor	70	21	4	4	0	1	0	92	4	100
2008	Non-supervisor	53	26	3	9	6	0	3	81	15	233

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	82	9	4	3	1	1	0	93	3	117
2017	Non-supervisor	77	12	4	2	2	0	2	92	4	232
2014	Supervisor	79	14	3	2	0	0	3	95	2	109
2014	Non-supervisor	72	16	4	4	2	0	2	90	6	218
2011	Supervisor	79	16	3	1	1	0	0	95	2	99
2011	Non-supervisor	69	19	5	4	2	0	1	89	6	217
2008	Supervisor	84	11	0	3	2	0	0	95	5	100
2008	Non-supervisor	79	10	3	4	3	0	2	90	7	233

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	31	7	7	1	1	0	86	7	117
2017	Non-supervisor	52	26	10	6	4	1	1	79	10	235
2014	Supervisor	56	31	5	5	1	0	2	88	6	108
2014	Non-supervisor	49	30	9	6	3	0	2	82	8	217

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	71	21	3	2	0	1	2	95	2	117
2017	Non-supervisor	60	26	6	3	1	4	1	90	4	235
2014	Supervisor	73	25	1	0	0	0	1	99	0	108
2014	Non-supervisor	58	28	4	3	1	4	2	92	4	217
2011	Supervisor	74	23	0	1	0	1	1	99	1	99
2011	Non-supervisor	61	29	5	2	0	1	2	93	3	217
2008	Supervisor	71	15	4	6	1	2	1	89	7	100
2008	Non-supervisor	58	24	8	3	1	2	3	87	5	233

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	15	85	116
2017	Non-supervisor	19	81	235
2014	Supervisor	14	86	108
2014	Non-supervisor	22	78	217

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	33	18
2017	Non-supervisor	47	47
2014	Supervisor	32	16
2014	Non-supervisor	53	45

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	73	18
2017	Non-supervisor	77	47
2014	Supervisor	50	16
2014	Non-supervisor	65	45

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Supervisor	18
2017	Non-supervisor	47
2014	Supervisor	16
2014	Non-supervisor	45

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	18
2014	Non-supervisor	0	45

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	18
2014	Non-supervisor	0	45

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	50	18
2017	Non-supervisor	34	47
2014	Supervisor	56	16
2014	Non-supervisor	35	45

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Supervisor	44	18
2017	Non-supervisor	46	47
2014	Supervisor	56	16
2014	Non-supervisor	50	45

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Supervisor	38	18
2017	Non-supervisor	49	47
2014	Supervisor	32	16
2014	Non-supervisor	60	45

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	56	18
2017	Non-supervisor	47	47
2014	Supervisor	38	16
2014	Non-supervisor	55	45

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Supervisor	33	18
2017	Non-supervisor	34	47
2014	Supervisor	44	16
2014	Non-supervisor	24	45

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Supervisor	44	18
2017	Non-supervisor	63	47
2014	Supervisor	69	16
2014	Non-supervisor	63	45

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Supervisor	54	18
2017	Non-supervisor	37	47
2014	Supervisor	57	16
2014	Non-supervisor	36	45

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Supervisor	18
2014	Supervisor	16
2014	Non-supervisor	45

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	47

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	12	45

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Supervisor	33	18
2017	Non-supervisor	61	47
2014	Supervisor	32	16
2014	Non-supervisor	33	45

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Supervisor	50	18
2017	Non-supervisor	14	47
2014	Supervisor	56	16
2014	Non-supervisor	23	45

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	18
2014	Supervisor	0	16
2014	Non-supervisor	19	45

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	61	18
2017	Non-supervisor	48	47
2014	Supervisor	63	16
2014	Non-supervisor	49	44

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	44	18
2017	Non-supervisor	20	47
2014	Supervisor	38	16
2014	Non-supervisor	14	44

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	19	47
2014	Supervisor	44	16
2014	Non-supervisor	10	44

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	15	47
2014	Non-supervisor	22	44

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	18
2014	Non-supervisor	0	44

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Supervisor	0	16

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Supervisor	0	16

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	28	18
2017	Non-supervisor	40	47
2014	Non-supervisor	27	44

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Supervisor	0	15

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	30	17
2017	Non-supervisor	28	46
2014	Non-supervisor	16	44

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Supervisor	0	15

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	46

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	46

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	15	46
2014	Non-supervisor	10	44

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	46
2014	Supervisor	0	15
2014	Non-supervisor	12	44

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	30	17

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	35	17
2017	Non-supervisor	32	46
2014	Non-supervisor	32	44

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	16	46
2014	Non-supervisor	24	44

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	53	17
2017	Non-supervisor	53	46
2014	Supervisor	34	15
2014	Non-supervisor	60	44

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2014	Supervisor	0	15

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	47	17
2017	Non-supervisor	49	46
2014	Supervisor	33	15
2014	Non-supervisor	52	44

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	13	44

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	89	11	18
2017	Non-supervisor	82	18	47

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	21	16	4	9	26	7	56	20	117
2017	Non-supervisor	11	21	17	5	4	30	11	55	16	235
2014	Supervisor	20	19	19	3	6	28	5	59	12	108
2014	Non-supervisor	9	12	17	6	7	41	8	41	26	217

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	36	21	6	6	6	0	65	12	117
2017	Non-supervisor	27	34	13	7	6	12	2	70	14	234
2014	Supervisor	29	33	21	4	4	9	0	69	8	108
2014	Non-supervisor	18	28	16	3	8	24	1	62	16	216
2011	Supervisor	34	35	20	5	2	4	0	72	7	99
2011	Non-supervisor	26	33	18	4	4	16	0	69	10	217

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	5	95	117
2017	Non-supervisor	8	92	235
2014	Supervisor	5	95	108
2014	Non-supervisor	7	93	217

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	49	18
2014	Non-supervisor	44	15

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	94	18
2014	Non-supervisor	100	15

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	18
2014	Non-supervisor	0	15

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	18
2014	Non-supervisor	0	15

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	15

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	18
2014	Non-supervisor	0	15

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	26	18
2014	Non-supervisor	32	15

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	32	15

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	45	18
2014	Non-supervisor	36	15

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	59	18
2014	Non-supervisor	36	15

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	15

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	15

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	15

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	18
2014	Non-supervisor	0	15

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	26	18

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	18

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	18
2014	Non-supervisor	0	14

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	18
2014	Non-supervisor	0	14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	69	18
2014	Non-supervisor	66	14

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	14

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Non-supervisor	0	14

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	64	18
2014	Non-supervisor	68	14

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	47	18
2014	Non-supervisor	54	14

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	18

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-supervisor	90	10	18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	14	15	3	4	38	4	61	13	117
2017	Non-supervisor	13	18	15	2	4	40	9	60	11	232
2014	Supervisor	17	22	17	0	2	37	5	67	3	108
2014	Non-supervisor	10	13	16	3	3	47	7	51	15	217

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	31	19	6	3	8	1	69	10	117
2017	Non-supervisor	28	33	14	3	3	17	2	76	7	233
2014	Supervisor	36	32	14	1	2	15	1	81	3	108
2014	Non-supervisor	20	27	16	5	3	27	2	66	11	215
2011	Supervisor	45	30	14	4	2	4	1	79	6	99
2011	Non-supervisor	32	37	10	3	3	15	0	82	6	217

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	17	83	117
2017	Non-supervisor	18	82	233
2014	Supervisor	11	89	108
2014	Non-supervisor	14	86	217

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	84	16	20
2017	Non-supervisor	82	18	45
2014	Supervisor	69	31	10
2014	Non-supervisor	70	30	30

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	48	34	6	12	82	12	17
2017	Non-supervisor	63	19	11	8	82	8	37
2014	Non-supervisor	48	43	8	0	92	0	22

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	43	8	4	0	1	15	86	5	117
2017	Non-supervisor	19	41	20	7	4	2	6	66	12	235
2014	Supervisor	27	40	10	1	3	0	19	83	4	108
2014	Non-supervisor	18	46	17	7	4	2	5	69	12	217
2011	Supervisor	22	50	5	5	0	0	17	88	6	98
2011	Non-supervisor	19	47	12	10	3	1	9	73	14	217
2008	Supervisor	21	45	5	5	2	0	22	85	9	100
2008	Non-supervisor	18	46	15	9	6	2	4	68	16	233

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	18	16	2	1	29	20	64	5	116
2017	Non-supervisor	10	16	21	6	2	36	10	47	15	234
2014	Supervisor	15	18	23	2	3	27	12	54	7	108
2014	Non-supervisor	4	19	15	5	2	44	10	50	16	216
2011	Supervisor	15	18	22	2	1	24	18	57	5	98
2011	Non-supervisor	6	18	21	4	3	34	14	46	14	217

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	42	26	7	1	3	8	14	87	4	117
2017	Non-supervisor	39	26	9	2	0	17	7	85	3	235
2014	Supervisor	32	31	11	3	3	3	18	79	7	108
2014	Non-supervisor	28	32	15	3	3	14	5	75	7	217
2011	Supervisor	33	26	10	6	0	6	18	78	8	98
2011	Non-supervisor	31	30	12	5	2	13	8	77	8	216
2008	Supervisor	33	24	8	4	0	10	21	83	6	100
2008	Non-supervisor	30	34	10	3	2	16	5	81	6	232

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	28	7	3	3	9	14	84	8	117
2017	Non-supervisor	31	28	13	3	2	16	6	77	6	234
2014	Supervisor	29	30	15	1	2	7	17	77	4	108
2014	Non-supervisor	23	29	16	5	3	18	5	68	11	217
2011	Supervisor	30	24	13	8	0	7	17	71	11	98
2011	Non-supervisor	30	32	13	3	1	14	8	79	5	217
2008	Supervisor	27	29	12	3	2	5	22	77	7	100
2008	Non-supervisor	30	35	11	3	2	14	5	80	7	232

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	65	19	5	3	3	5	0	88	6	116
2017	Non-supervisor	57	23	9	4	4	1	2	83	8	234

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	61	27	5	2	3	2	0	90	5	117
2017	Non-supervisor	60	21	7	3	5	3	1	84	8	235

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	33	55	8	0	3	1	0	89	3	117
2017	Non-supervisor	35	42	10	8	2	3	0	79	11	235

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	45	21	6	3	0	0	69	9	117
2017	Non-supervisor	26	42	18	7	5	2	0	70	12	235

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	25	24	16	15	0	0	46	30	117
2017	Non-supervisor	21	20	20	15	22	0	2	42	38	235

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	24	38	21	10	0	0	31	31	115
2017	Non-supervisor	23	32	28	11	4	0	3	57	15	234

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	34	31	13	12	0	0	45	24	117
2017	Non-supervisor	26	39	19	7	6	0	3	67	14	234

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	5	26	36	22	10	0	1	32	32	117
2017	Non-supervisor	26	29	18	13	8	0	4	59	23	234

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	35	23	4	2	0	8	68	7	117
2017	Non-supervisor	53	23	11	2	1	0	10	85	3	234

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	35	26	12	5	0	0	57	17	116
2017	Non-supervisor	34	35	17	7	6	0	1	70	13	232

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	42	21	8	1	0	0	70	9	116
2017	Non-supervisor	31	30	23	7	7	1	2	62	14	231

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	33	34	11	3	0	1	51	15	115
2017	Non-supervisor	28	40	18	9	3	0	3	69	12	232

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	41	22	7	2	0	0	69	9	116
2017	Non-supervisor	34	28	17	9	7	0	3	65	17	232

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	36	25	6	2	0	1	66	9	116
2017	Non-supervisor	33	37	18	6	3	1	2	72	10	232

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	25	7	8	1	0	2	84	9	117
2017	Non-supervisor	60	20	10	5	3	0	2	82	8	234

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	72	13	4	6	3	0	2	87	10	116
2017	Non-supervisor	69	14	4	4	3	2	3	88	7	234

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	47	31	13	4	4	0	1	79	9	116
2017	Non-supervisor	55	24	14	1	2	1	3	82	3	233

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	21	9	4	3	0	1	84	7	114
2017	Non-supervisor	58	19	8	7	5	1	2	80	12	234

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	34	20	5	3	0	1	71	9	116
2017	Non-supervisor	57	5	2	1	0	1	34	95	2	234

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	66	24	7	1	0	0	1	92	1	117
2017	Non-supervisor	70	14	3	1	0	0	11	95	1	232

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	76	16	3	2	0	0	3	95	2	117
2017	Non-supervisor	75	9	3	3	3	0	7	90	6	234

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	34	12	3	0	0	1	84	3	117
2017	Non-supervisor	47	29	14	4	3	0	3	79	7	233

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	24	52	11	7	0	0	30	18	116
2017	Non-supervisor	13	38	36	10	2	1	0	51	13	235

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	4	18	47	24	6	0	0	31	23	116
2017	Non-supervisor	4	13	37	31	14	0	0	45	17	235

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	28	18	18	8	2	1	27	73	117
2017	Non-supervisor	28	17	20	14	16	5	0	30	70	235

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	82
2017	Non-supervisor	34	155

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	26	82
2017	Non-supervisor	45	155

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	16	82
2017	Non-supervisor	21	155

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	47	82
2017	Non-supervisor	33	155

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	82
2017	Non-supervisor	16	155

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	38	82
2017	Non-supervisor	36	155

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Supervisor	8	54	19	8	3	8	77
2017	Non-supervisor	3	46	24	8	4	15	152

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	30	17	15	10	1	7	54	28	83
2017	Non-supervisor	22	23	12	11	25	1	6	49	39	156

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	8	10	17	46	2	11	16	72	83
2017	Non-supervisor	2	8	8	19	53	3	7	12	79	155

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 38. Are you a supervisor?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.