2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	50	8	8	0	2	84	8	45
2017	Non-visible minority	34	46	11	6	3	0	80	9	295
2014	Visible minority	44	37	6	0	13	0	81	13	36
2014	Non-visible minority	39	40	13	6	2	0	78	8	286
2011	Visible minority	34	32	18	16	0	0	66	16	36
2011	Non-visible minority	42	39	10	6	4	0	81	10	280
2008	Visible minority	32	43	11	3	8	3	78	11	37
2008	Non-visible minority	41	37	10	7	4	0	79	11	294

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	37	11	8	6	0	0	75	14	45
2017	Non-visible minority	36	40	13	6	5	0	0	76	11	297

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	48	44	2	4	2	92	6	45
2017	Non-visible minority	51	37	8	3	1	88	4	296
2014	Visible minority	59	30	5	3	3	89	5	36
2014	Non-visible minority	58	31	8	3	0	89	3	286
2011	Visible minority	57	29	8	5	0	87	5	36
2011	Non-visible minority	57	31	10	3	0	88	3	280

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	41	8	6	4	0	82	10	45
2017	Non-visible minority	43	42	7	4	3	0	85	7	295
2014	Visible minority	45	39	3	3	10	0	84	13	36
2014	Non-visible minority	45	37	12	4	3	0	81	6	285
2011	Visible minority	44	35	19	3	0	0	79	3	36
2011	Non-visible minority	46	38	8	6	2	0	84	8	280
2008	Visible minority	38	46	5	3	5	3	86	8	37
2008	Non-visible minority	47	38	9	5	2	0	85	6	294

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	25	8	14	2	0	76	16	45
2017	Non-visible minority	49	33	10	5	2	1	83	7	296
2014	Visible minority	45	29	12	3	11	0	74	13	36
2014	Non-visible minority	46	36	7	7	5	0	82	11	286
2011	Visible minority	49	21	13	11	5	0	71	16	36
2011	Non-visible minority	49	30	12	4	4	0	80	8	280

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	33	8	14	2	76	16	45
2017	Non-visible minority	47	34	12	4	3	81	7	297
2014	Visible minority	45	27	8	3	18	72	20	36
2014	Non-visible minority	41	38	10	6	4	79	10	286
2011	Visible minority	44	24	19	11	3	68	13	36
2011	Non-visible minority	45	36	10	6	4	80	10	279
2008	Visible minority	39	31	19	8	3	69	11	36
2008	Non-visible minority	41	42	8	5	3	84	8	295

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	16	16	16	4	5	0	63	21	44
2017	Non-visible minority	41	25	17	8	4	5	0	70	13	297
2014	Visible minority	31	27	21	3	16	0	3	60	19	36
2014	Non-visible minority	43	27	13	8	5	3	0	73	14	286
2011	Visible minority	35	25	9	20	11	0	0	60	31	35
2011	Non-visible minority	45	24	13	6	6	5	0	73	13	280
2008	Visible minority	25	25	8	17	19	6	0	53	38	36
2008	Non-visible minority	42	28	13	7	5	3	1	74	13	295

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	47	25	12	6	4	4	2	76	10	45
2017	Non-visible minority	53	29	10	3	1	3	1	85	5	295
2014	Visible minority	43	29	11	0	18	0	0	71	18	36
2014	Non-visible minority	50	25	13	5	3	2	1	78	9	286
2011	Visible minority	41	35	11	0	8	5	0	80	8	36
2011	Non-visible minority	47	30	12	4	5	2	0	79	9	281
2008	Visible minority	40	34	11	3	6	3	3	79	9	35
2008	Non-visible minority	41	32	15	5	2	5	0	77	7	295

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	48	30	10	4	8	0	0	78	12	45
2017	Non-visible minority	49	34	7	6	3	1	1	84	9	296
2014	Visible minority	40	34	6	5	15	0	0	74	20	36
2014	Non-visible minority	44	32	11	9	4	0	1	76	12	286
2011	Visible minority	36	37	8	8	5	5	0	78	14	36
2011	Non-visible minority	42	36	9	5	6	0	1	79	12	281
2008	Visible minority	29	34	17	6	9	0	6	67	15	35
2008	Non-visible minority	41	37	11	8	3	1	0	79	11	295

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	55	25	8	4	8	0	0	80	12	45
2017	Non-visible minority	53	29	7	5	4	0	1	83	9	297
2014	Visible minority	48	27	5	3	18	0	0	74	20	36
2014	Non-visible minority	49	29	8	6	6	1	1	79	13	286

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	29	18	10	6	4	0	64	17	45
2017	Non-visible minority	27	36	16	9	5	5	1	67	15	296
2014	Visible minority	29	43	14	0	12	0	3	73	13	36
2014	Non-visible minority	22	45	13	7	8	5	0	71	15	285
2011	Visible minority	34	27	19	5	11	5	0	63	17	36
2011	Non-visible minority	21	37	19	12	5	6	1	62	18	281

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	40	12	10	8	0	0	70	18	45
2017	Non-visible minority	29	35	17	11	5	2	0	66	16	297
2014	Visible minority	34	35	11	3	15	0	3	70	18	36
2014	Non-visible minority	25	41	16	9	8	0	0	67	17	286
2011	Visible minority	34	29	20	11	5	0	0	64	16	36
2011	Non-visible minority	23	42	17	8	7	2	0	67	15	280
2008	Visible minority	31	31	22	6	6	6	0	65	12	36
2008	Non-visible minority	26	45	13	9	6	1	0	72	15	295

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	33	13	10	8	7	2	66	20	45
2017	Non-visible minority	24	36	18	12	3	7	0	65	16	297
2014	Visible minority	16	46	11	5	15	3	3	66	22	35
2014	Non-visible minority	19	39	22	10	4	5	0	62	15	286
2011	Visible minority	21	50	19	3	3	5	0	74	6	36
2011	Non-visible minority	19	46	22	9	2	3	0	66	11	281
2008	Visible minority	17	31	28	11	3	11	0	53	16	36
2008	Non-visible minority	20	44	18	11	3	4	0	67	15	295

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	39	16	8	10	4	0	65	18	45
2017	Non-visible minority	24	33	15	12	8	7	0	62	21	297
2014	Visible minority	13	42	6	21	15	0	3	57	37	36
2014	Non-visible minority	23	35	16	11	9	6	0	62	21	285
2011	Visible minority	24	32	23	11	3	8	0	60	15	36
2011	Non-visible minority	20	35	20	9	7	9	0	60	18	281
2008	Visible minority	22	19	17	19	14	8	0	45	36	36
2008	Non-visible minority	20	39	16	12	6	7	0	63	19	295

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	28	14	10	14	9	0	58	26	45
2017	Non-visible minority	22	37	17	13	6	3	0	62	20	297
2014	Visible minority	21	40	14	8	15	0	3	62	24	36
2014	Non-visible minority	17	38	20	15	8	2	0	56	23	286
2011	Visible minority	36	32	13	13	3	3	0	70	17	36
2011	Non-visible minority	22	48	12	14	3	1	0	71	17	281
2008	Visible minority	26	40	11	14	6	3	0	68	21	35
2008	Non-visible minority	22	50	14	10	3	1	0	73	13	294

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	30	10	10	9	0	71	19	45
2017	Non-visible minority	35	38	16	6	4	0	73	11	296
2014	Visible minority	22	38	5	18	14	3	62	32	35
2014	Non-visible minority	34	35	13	11	7	0	69	18	286
2011	Visible minority	26	24	18	13	19	0	50	32	36
2011	Non-visible minority	29	39	16	9	7	0	67	17	279

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	44	8	10	4	2	0	77	15	45
2017	Non-visible minority	37	44	10	6	3	0	0	80	10	297

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	10	22	13	14	22	2	35	36	45
2017	Non-visible minority	13	26	15	16	8	19	2	50	31	296
2014	Visible minority	8	24	16	13	24	13	3	38	43	36
2014	Non-visible minority	13	25	15	15	11	19	2	48	33	285

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	40	18	4	4	0	2	73	8	45
2017	Non-visible minority	43	35	9	6	4	1	1	80	10	297
2014	Visible minority	29	40	8	3	18	0	3	71	21	36
2014	Non-visible minority	43	31	13	8	3	1	1	75	12	286
2011	Visible minority	37	35	12	8	5	3	0	74	13	36
2011	Non-visible minority	39	36	11	5	7	1	1	76	12	281
2008	Visible minority	29	46	9	3	11	3	0	76	15	35
2008	Non-visible minority	37	40	10	8	4	0	1	78	12	294

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-visible minority	31	37	8	7	6	7	4	77	14	105
2014	Non-visible minority	29	35	6	10	1	4	15	80	13	102

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	23	12	12	8	4	0	66	21	45
2017	Non-visible minority	35	39	13	7	3	3	0	76	11	295
2014	Visible minority	24	37	11	10	15	3	0	62	26	36
2014	Non-visible minority	33	43	10	9	2	2	0	78	11	286
2011	Visible minority	39	32	16	0	11	3	0	73	11	36
2011	Non-visible minority	38	38	10	8	2	2	1	79	10	281
2008	Visible minority	47	25	11	11	3	3	0	74	14	36
2008	Non-visible minority	39	43	10	5	2	0	1	82	7	294

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	17	24	10	10	16	2	47	24	45
2017	Non-visible minority	32	31	9	14	6	7	0	68	22	297
2014	Visible minority	16	37	6	8	23	11	0	59	35	36
2014	Non-visible minority	33	33	7	10	7	10	0	74	18	286
2011	Visible minority	32	31	8	5	19	5	0	66	25	36
2011	Non-visible minority	34	28	16	10	5	6	1	67	17	281
2008	Visible minority	36	19	6	11	11	17	0	67	27	36
2008	Non-visible minority	38	31	10	7	4	9	1	76	13	295

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	42	10	8	0	0	0	81	8	45
2017	Non-visible minority	41	36	10	10	3	0	0	77	13	297
2014	Visible minority	30	36	8	10	12	0	3	68	23	36
2014	Non-visible minority	30	43	13	7	5	1	1	75	12	286
2011	Visible minority	36	40	8	8	8	0	0	76	16	36
2011	Non-visible minority	31	44	13	6	3	0	3	77	9	281
2008	Visible minority	30	35	19	5	8	0	3	67	14	37
2008	Non-visible minority	29	45	16	6	2	0	2	75	9	294

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	43	12	12	0	0	76	12	45
2017	Non-visible minority	41	42	7	7	2	0	84	9	296
2014	Visible minority	36	43	11	8	3	0	78	11	36
2014	Non-visible minority	45	38	10	6	1	0	83	7	286
2011	Visible minority	39	48	5	8	0	0	87	8	36
2011	Non-visible minority	47	33	11	7	2	0	80	9	279
2008	Visible minority	22	49	11	5	11	3	72	17	37
2008	Non-visible minority	44	37	9	6	4	0	82	10	293

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	53	6	2	10	0	82	12	45
2017	Non-visible minority	47	40	7	5	1	0	87	6	296
2014	Visible minority	41	35	9	8	8	0	76	16	36
2014	Non-visible minority	50	38	6	5	1	0	88	6	286
2011	Visible minority	34	51	5	8	3	0	84	10	36
2011	Non-visible minority	48	41	5	4	2	0	89	6	281
2008	Visible minority	32	41	16	3	5	3	75	8	37
2008	Non-visible minority	49	39	5	5	1	0	88	6	294

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	46	14	0	10	2	2	76	10	45
2017	Non-visible minority	32	40	10	8	6	3	0	75	15	296
2014	Visible minority	24	40	11	8	15	0	3	65	23	36
2014	Non-visible minority	31	37	14	9	6	1	0	70	15	285
2011	Visible minority	36	32	8	8	11	3	3	72	20	36
2011	Non-visible minority	32	38	14	8	5	1	1	72	13	281
2008	Visible minority	19	35	14	11	16	3	3	57	29	37
2008	Non-visible minority	23	44	15	10	5	2	0	69	16	294

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	25	16	8	23	0	7	49	34	45
2017	Non-visible minority	22	34	13	12	16	2	1	58	28	296
2014	Visible minority	11	29	13	13	22	3	10	45	40	36
2014	Non-visible minority	19	30	15	18	14	1	2	52	33	286
2011	Visible minority	21	19	12	13	32	3	0	41	46	36
2011	Non-visible minority	21	27	12	22	13	1	4	50	37	281
2008	Visible minority	14	32	3	19	30	3	0	47	50	37
2008	Non-visible minority	17	34	15	14	13	3	4	55	29	292

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	44	16	6	4	2	0	74	10	45
2017	Non-visible minority	46	37	7	6	4	0	0	83	10	296
2014	Visible minority	23	50	8	8	8	0	3	75	16	36
2014	Non-visible minority	34	41	10	10	6	0	0	75	15	285
2011	Visible minority	39	45	8	8	0	0	0	84	8	36
2011	Non-visible minority	35	42	10	7	4	1	1	78	12	279

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	33	18	10	4	2	0	68	14	45
2017	Non-visible minority	46	35	9	6	4	0	0	81	10	294
2014	Visible minority	23	39	9	11	15	0	3	64	26	36
2014	Non-visible minority	43	33	9	11	4	0	0	76	15	286

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	35	17	6	6	0	0	71	12	45
2017	Non-visible minority	38	44	9	4	4	0	0	83	8	295
2014	Visible minority	36	35	8	11	10	0	0	71	20	36
2014	Non-visible minority	37	41	11	6	3	1	0	79	10	286
2011	Visible minority	37	47	6	5	5	0	0	84	11	35
2011	Non-visible minority	40	43	9	5	2	1	1	84	7	281

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	42	16	8	8	4	2	67	17	45
2017	Non-visible minority	31	41	15	6	4	3	0	74	11	297

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	33	2	4	6	5	88	10	45
2017	Non-visible minority	53	30	8	4	4	1	84	8	297
2014	Visible minority	43	27	10	8	12	0	69	20	36
2014	Non-visible minority	44	32	11	8	5	1	76	13	284
2011	Visible minority	36	45	11	5	3	0	81	8	36
2011	Non-visible minority	43	38	9	6	3	1	81	9	280

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	18	14	0	13	4	28	60	19	45
2017	Non-visible minority	30	22	13	8	11	4	13	62	23	297
2014	Visible minority	32	18	11	13	18	0	8	55	34	36
2014	Non-visible minority	29	23	13	11	13	1	10	59	27	286
2011	Visible minority	21	39	16	11	5	0	8	65	17	36
2011	Non-visible minority	30	22	15	10	9	2	13	60	23	280
2008	Visible minority	27	22	22	11	5	0	14	56	19	37
2008	Non-visible minority	33	21	7	12	12	4	12	63	28	294

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	54	34	12	0	0	0	88	0	45
2017	Non-visible minority	47	37	10	4	2	1	84	6	297
2014	Visible minority	30	48	10	10	3	0	77	12	36
2014	Non-visible minority	34	38	17	9	2	0	72	11	285
2011	Visible minority	24	53	15	8	0	0	77	8	36
2011	Non-visible minority	33	36	20	6	5	0	69	11	281
2008	Visible minority	22	51	19	5	3	0	73	8	37
2008	Non-visible minority	26	37	20	11	5	1	64	16	292

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	55	22	11	2	2	4	4	84	4	45
2017	Non-visible minority	55	21	8	4	4	4	4	83	8	297
2014	Visible minority	48	16	3	8	11	5	10	75	22	36
2014	Non-visible minority	45	27	7	5	5	5	5	80	12	286
2011	Visible minority	42	24	13	8	5	5	3	71	15	36
2011	Non-visible minority	46	25	7	7	5	4	5	79	13	280

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Visible minority	38	24	39	45
2017	Non-visible minority	30	38	32	297
2014	Visible minority	29	42	29	36
2014	Non-visible minority	24	44	32	286
2011	Visible minority	26	34	40	36
2011	Non-visible minority	28	41	31	281

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Visible minority	10	9	31	10	34	6	16
2017	Non-visible minority	12	25	50	5	2	6	90
2014	Visible minority	0	18	64	0	9999	18	11
2014	Non-visible minority	24	28	36	7	9999	6	69
2011	Visible minority	21	0	59	0	9999	20	10
2011	Non-visible minority	26	19	40	9	9999	6	77

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	54	34	6	2	2	2	90	4	45
2017	Non-visible minority	50	41	6	2	2	0	90	4	297
2014	Visible minority	44	40	3	5	3	5	89	8	36
2014	Non-visible minority	47	37	9	5	1	0	85	6	286
2011	Visible minority	55	29	11	5	0	0	84	5	36
2011	Non-visible minority	47	39	8	4	2	0	86	6	281
2008	Visible minority	51	30	11	3	3	3	83	6	37
2008	Non-visible minority	52	36	7	3	1	1	89	4	294

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	34	11	4	4	5	0	80	8	45
2017	Non-visible minority	36	45	9	6	1	1	1	83	7	297
2014	Visible minority	37	53	10	0	0	0	0	90	0	36
2014	Non-visible minority	44	46	7	1	2	0	0	90	3	286
2011	Visible minority	36	40	13	3	5	3	0	78	8	36
2011	Non-visible minority	32	47	12	5	2	1	0	80	7	280

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	4	13	35	25	17	0	6	44	18	43
2017	Non-visible minority	6	19	38	21	13	1	2	35	26	296
2014	Visible minority	11	24	37	14	13	0	0	27	36	35
2014	Non-visible minority	7	25	41	18	7	1	1	26	33	286
2011	Visible minority	16	20	32	16	13	0	3	30	37	36
2011	Non-visible minority	7	25	34	22	9	0	3	31	34	281
2008	Visible minority	16	22	30	19	8	0	5	29	40	37
2008	Non-visible minority	11	28	35	18	6	0	1	25	39	294

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	4	9	26	27	20	8	6	55	15	43
2017	Non-visible minority	5	13	34	26	17	1	4	45	19	296
2014	Visible minority	8	3	26	21	31	5	6	58	12	36
2014	Non-visible minority	5	9	22	38	22	2	3	63	14	286
2011	Visible minority	11	5	18	32	20	0	13	60	19	36
2011	Non-visible minority	4	10	22	34	20	2	7	59	16	281
2008	Visible minority	8	14	27	24	19	3	5	47	24	37
2008	Non-visible minority	4	16	30	30	15	2	3	47	21	293

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	8	25	25	19	0	6	46	27	44
2017	Non-visible minority	9	17	33	23	14	2	3	39	27	297
2014	Visible minority	19	16	42	13	3	3	5	17	38	36
2014	Non-visible minority	10	22	32	21	11	1	3	33	34	286
2011	Visible minority	19	8	27	20	13	0	13	38	31	36
2011	Non-visible minority	6	22	26	29	12	2	3	43	30	281
2008	Visible minority	11	31	25	17	8	3	6	27	45	36
2008	Non-visible minority	9	24	36	18	8	1	4	28	34	292

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	4	8	21	35	22	0	10	64	13	43
2017	Non-visible minority	5	10	35	30	18	0	2	49	15	293
2014	Visible minority	5	13	44	24	8	3	3	34	20	35
2014	Non-visible minority	8	19	36	24	10	1	2	35	28	285
2011	Visible minority	11	13	31	26	11	0	8	40	26	36
2011	Non-visible minority	7	22	33	24	12	1	2	37	30	281
2008	Visible minority	6	17	33	25	14	3	3	41	24	36
2008	Non-visible minority	8	19	38	22	10	1	1	32	28	294

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	6	15	25	31	2	10	64	19	43
2017	Non-visible minority	9	17	28	23	18	1	4	43	27	296
2014	Visible minority	11	23	44	9	8	3	3	17	36	36
2014	Non-visible minority	14	26	29	16	10	2	2	27	42	285
2011	Visible minority	19	13	28	8	24	0	8	35	35	36
2011	Non-visible minority	14	21	27	20	12	1	5	34	37	281
2008	Visible minority	14	16	14	27	24	0	5	54	31	37
2008	Non-visible minority	16	23	27	19	11	1	3	32	40	293

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	6	23	20	28	5	10	57	15	43
2017	Non-visible minority	10	17	25	27	17	1	3	46	28	296
2014	Visible minority	5	3	31	22	21	8	10	52	10	36
2014	Non-visible minority	4	11	23	34	19	6	3	58	17	286
2011	Visible minority	5	13	16	23	32	5	5	61	21	36
2011	Non-visible minority	2	16	25	28	20	2	6	53	20	281
2008	Visible minority	11	8	22	24	22	5	8	53	22	37
2008	Non-visible minority	8	14	27	27	13	5	6	45	24	293

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	6	13	31	23	18	2	8	45	21	44
2017	Non-visible minority	8	14	34	24	15	3	2	41	23	297
2014	Visible minority	26	13	18	29	5	5	3	38	43	36
2014	Non-visible minority	8	15	41	21	10	2	2	33	24	286

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	28	8	10	8	2	74	18	45
2017	Non-visible minority	50	29	7	6	5	2	82	11	296
2014	Visible minority	37	26	14	8	15	0	63	23	36
2014	Non-visible minority	45	29	7	11	7	1	74	18	285

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	53	25	10	4	8	0	78	12	45
2017	Non-visible minority	51	35	6	5	1	1	87	7	297
2014	Visible minority	40	40	5	0	15	0	80	15	36
2014	Non-visible minority	44	38	6	9	3	0	83	11	286

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	34	13	4	14	8	66	20	45
2017	Non-visible minority	40	40	10	4	2	4	83	6	297
2014	Visible minority	28	35	8	8	20	0	64	28	36
2014	Non-visible minority	50	38	5	2	1	3	91	3	286

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	31	12	12	4	0	0	73	16	45
2017	Non-visible minority	41	42	9	5	1	2	0	85	6	297
2014	Visible minority	37	29	8	8	18	0	0	66	26	36
2014	Non-visible minority	43	39	9	3	3	2	0	85	6	286
2011	Visible minority	38	22	8	13	11	5	3	65	26	36
2011	Non-visible minority	36	40	14	4	3	3	0	78	8	279

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	53	27	9	10	2	0	80	12	45
2017	Non-visible minority	53	35	5	4	2	1	89	6	297
2014	Visible minority	45	35	3	0	18	0	80	18	36
2014	Non-visible minority	49	39	4	5	3	0	88	8	285
2011	Visible minority	52	21	11	11	5	0	73	16	36
2011	Non-visible minority	46	39	7	5	3	0	86	8	280
2008	Visible minority	46	31	9	9	6	0	77	14	35
2008	Non-visible minority	48	35	11	3	3	0	83	6	293

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	24	12	16	4	6	2	65	22	45
2017	Non-visible minority	29	34	13	7	5	7	4	71	14	296
2014	Visible minority	21	29	23	8	8	8	3	57	18	36
2014	Non-visible minority	26	31	14	7	9	6	6	66	18	286

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	47	6	2	2	7	0	90	4	45
2017	Non-visible minority	47	41	7	1	1	3	0	91	2	297
2014	Visible minority	58	22	8	7	3	3	0	81	10	35
2014	Non-visible minority	49	35	8	4	1	1	0	86	5	286
2011	Visible minority	55	35	3	3	3	3	0	92	6	36
2011	Non-visible minority	38	43	12	3	1	2	1	84	4	280

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	37	30	20	10	2	2	0	68	12	45
2017	Non-visible minority	32	38	11	9	5	4	1	73	15	297
2014	Visible minority	29	31	5	11	15	8	0	66	28	36
2014	Non-visible minority	40	35	10	7	6	3	0	77	13	286
2011	Visible minority	34	29	11	8	13	0	4	66	22	36
2011	Non-visible minority	34	32	12	9	5	6	2	72	15	280
2008	Visible minority	31	28	8	14	14	6	0	62	29	36
2008	Non-visible minority	33	35	12	7	6	5	2	73	15	295

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	27	31	13	10	6	2	41	25	45
2017	Non-visible minority	23	33	21	10	5	7	1	60	17	297
2014	Visible minority	16	31	21	14	8	11	0	52	24	36
2014	Non-visible minority	21	31	20	13	5	9	1	58	19	286
2011	Visible minority	13	24	23	19	5	13	3	44	28	36
2011	Non-visible minority	11	34	22	16	7	8	2	50	26	281

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	22	16	10	16	14	4	50	31	45
2017	Non-visible minority	14	24	17	14	13	16	3	47	33	297
2014	Visible minority	8	16	16	18	21	13	8	30	50	36
2014	Non-visible minority	13	17	21	15	15	17	3	38	37	286
2011	Visible minority	20	16	16	11	21	11	5	43	38	36
2011	Non-visible minority	10	16	17	14	15	20	7	37	40	281

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	43	2	9	2	0	87	11	45
2017	Non-visible minority	41	46	5	5	2	0	88	7	297
2014	Visible minority	40	37	5	5	12	0	77	18	36
2014	Non-visible minority	38	50	3	8	2	0	88	9	285
2011	Visible minority	49	37	0	13	0	0	87	13	36
2011	Non-visible minority	45	45	6	3	1	0	90	4	281
2008	Visible minority	43	41	5	8	0	3	86	8	37
2008	Non-visible minority	51	39	3	6	1	0	90	7	294

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	54	31	6	6	2	86	8	45
2017	Non-visible minority	46	32	7	9	6	78	15	297
2014	Visible minority	37	38	8	14	3	76	16	36
2014	Non-visible minority	47	32	6	10	5	79	14	286
2011	Visible minority	44	40	11	5	0	84	5	36
2011	Non-visible minority	45	37	8	7	3	82	10	281

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	37	14	4	0	81	4	45
2017	Non-visible minority	58	30	6	4	2	88	6	297
2014	Visible minority	29	50	8	3	10	79	12	36
2014	Non-visible minority	47	37	10	5	0	84	6	286

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	60	23	4	6	2	5	88	8	45
2017	Non-visible minority	66	24	5	4	1	0	90	5	295
2014	Visible minority	71	11	7	8	3	0	82	11	36
2014	Non-visible minority	67	24	3	4	1	1	92	5	286
2011	Visible minority	63	32	0	3	3	0	95	5	36
2011	Non-visible minority	65	28	2	2	2	0	94	4	281
2008	Visible minority	62	32	0	3	0	3	97	3	37
2008	Non-visible minority	69	19	6	4	2	0	88	6	294

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	63	21	10	0	4	0	2	86	4	45
2017	Non-visible minority	55	22	7	13	3	0	0	77	16	297
2014	Visible minority	61	23	8	5	3	0	0	84	8	36
2014	Non-visible minority	48	27	11	10	3	0	0	76	13	286
2011	Visible minority	66	19	8	5	0	0	3	86	6	36
2011	Non-visible minority	48	26	10	11	4	0	0	75	15	281
2008	Visible minority	46	19	11	14	8	3	0	67	22	37
2008	Non-visible minority	45	27	6	15	6	0	0	72	22	294

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	59	23	8	6	2	0	2	84	8	45
2017	Non-visible minority	63	23	5	6	3	0	0	86	9	296
2014	Visible minority	58	27	0	5	3	0	7	91	9	36
2014	Non-visible minority	60	27	4	5	3	0	1	88	8	286
2011	Visible minority	68	22	5	0	3	0	3	92	3	36
2011	Non-visible minority	57	29	4	8	2	0	1	87	10	281
2008	Visible minority	50	19	8	11	6	3	3	74	18	36
2008	Non-visible minority	60	25	3	7	3	0	1	86	11	295

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	78	14	2	0	2	0	4	96	2	44
2017	Non-visible minority	78	11	4	3	2	0	1	91	5	295
2014	Visible minority	55	32	0	3	3	0	7	94	6	36
2014	Non-visible minority	76	13	4	4	1	0	2	91	5	286
2011	Visible minority	70	14	5	5	0	3	3	89	5	36
2011	Non-visible minority	72	18	4	3	2	0	0	91	5	281
2008	Visible minority	69	17	6	3	3	0	3	89	6	36
2008	Non-visible minority	82	9	1	4	3	0	0	92	6	295

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	55	23	8	4	4	0	6	83	8	45
2017	Non-visible minority	52	28	10	7	3	1	0	81	10	297
2014	Visible minority	42	40	0	5	3	0	10	91	9	36
2014	Non-visible minority	52	29	9	6	2	0	1	83	8	286

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	59	24	6	2	2	7	0	89	4	45
2017	Non-visible minority	64	24	5	2	1	2	1	92	3	297
2014	Visible minority	53	30	3	0	3	0	12	94	3	36
2014	Non-visible minority	64	27	3	2	0	3	0	94	2	286
2011	Visible minority	68	30	3	0	0	0	0	97	0	36
2011	Non-visible minority	64	27	3	2	0	1	2	94	2	281
2008	Visible minority	57	22	3	11	3	0	5	83	14	37
2008	Non-visible minority	63	21	7	3	1	2	2	88	4	294

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	24	76	45
2017	Non-visible minority	17	83	296
2014	Visible minority	31	69	36
2014	Non-visible minority	18	82	286

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	48	50
2014	Visible minority	57	10
2014	Non-visible minority	46	49

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	82	12
2017	Non-visible minority	73	50
2014	Visible minority	61	10
2014	Non-visible minority	60	49

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Visible minority	12
2017	Non-visible minority	50
2014	Visible minority	10
2014	Non-visible minority	49

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2014	Visible minority	0	10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12
2014	Visible minority	0	10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	50
2014	Visible minority	0	10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	40	50
2014	Visible minority	41	10
2014	Non-visible minority	39	49

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Visible minority	59	12
2017	Non-visible minority	43	50
2014	Visible minority	67	10
2014	Non-visible minority	50	49

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	12
2017	Non-visible minority	46	50
2014	Visible minority	83	10
2014	Non-visible minority	45	49

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	41	12
2017	Non-visible minority	52	50
2014	Visible minority	60	10
2014	Non-visible minority	51	49

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	33	50
2014	Non-visible minority	27	49

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Visible minority	83	12
2017	Non-visible minority	53	50
2014	Visible minority	52	10
2014	Non-visible minority	67	49

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	46	50
2014	Non-visible minority	46	49

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Visible minority	12
2014	Visible minority	10
2014	Non-visible minority	49

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	11	50

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	13	49

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Visible minority	67	12
2017	Non-visible minority	51	50
2014	Visible minority	56	10
2014	Non-visible minority	25	49

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	21	50
2014	Non-visible minority	32	49

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12
2014	Non-visible minority	15	49

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	59	12
2017	Non-visible minority	49	50
2014	Visible minority	50	10
2014	Non-visible minority	54	49

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	28	50
2014	Visible minority	0	10
2014	Non-visible minority	24	49

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	18	50
2014	Non-visible minority	21	49

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	19	49

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2014	Visible minority	0	10

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Visible minority	12
2017	Non-visible minority	50
2014	Visible minority	10

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Visible minority	0	10

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	10	50

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	38	50
2014	Non-visible minority	22	49

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12
2014	Visible minority	0	10

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	32	50
2014	Non-visible minority	17	48

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12
2017	Non-visible minority	9	50
2014	Visible minority	0	10

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12
2014	Visible minority	0	10

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	10	50

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	13	50
2014	Visible minority	0	10

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	9	50
2014	Non-visible minority	10	48

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12
2017	Non-visible minority	19	50
2014	Non-visible minority	10	48

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	13	50

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	35	50
2014	Non-visible minority	30	48

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	17	50
2014	Non-visible minority	20	48

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	65	12
2017	Non-visible minority	51	50
2014	Visible minority	83	10
2014	Non-visible minority	46	48

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	49	12
2017	Non-visible minority	49	50
2014	Visible minority	73	10
2014	Non-visible minority	41	48

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	12

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	14	48

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	74	26	12
2017	Non-visible minority	85	15	50

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	16	14	6	6	23	20	55	20	45
2017	Non-visible minority	12	22	17	5	6	30	8	55	17	297
2014	Visible minority	0	23	24	3	11	36	3	39	22	36
2014	Non-visible minority	14	13	16	5	6	37	8	50	20	286

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	25	14	6	4	14	4	71	11	45
2017	Non-visible minority	25	36	16	7	6	10	1	68	14	296
2014	Visible minority	3	40	16	0	18	24	0	56	23	36
2014	Non-visible minority	24	29	18	4	5	19	1	66	11	285
2011	Visible minority	25	32	22	5	11	5	0	60	17	36
2011	Non-visible minority	29	33	18	4	3	13	0	72	8	281

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	16	84	45
2017	Non-visible minority	6	94	297
2014	Visible minority	19	81	36
2014	Non-visible minority	5	95	286

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	44	16

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	88	16
2014	Non-visible minority	92	12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	16
2014	Non-visible minority	0	12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	16
2014	Non-visible minority	0	12

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	16
2014	Non-visible minority	0	12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	37	16
2014	Non-visible minority	38	12

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	72	16

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	16
2014	Non-visible minority	0	12

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	36	16

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	16
2014	Non-visible minority	0	12

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	16
2014	Non-visible minority	0	12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	59	16
2014	Non-visible minority	61	12

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	66	16
2014	Non-visible minority	63	12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	64	16
2014	Non-visible minority	40	12

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	0	16

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-visible minority	83	17	16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	14	11	10	7	28	15	49	31	45
2017	Non-visible minority	16	17	16	1	3	41	6	62	8	294
2014	Visible minority	5	18	24	0	13	27	12	38	22	36
2014	Non-visible minority	13	16	14	3	1	47	6	61	9	286

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	30	19	6	4	12	0	67	11	45
2017	Non-visible minority	29	33	15	3	3	14	2	75	7	296
2014	Visible minority	13	32	21	8	8	16	3	55	19	36
2014	Non-visible minority	27	28	14	3	2	24	1	74	6	284
2011	Visible minority	41	27	11	11	5	5	0	72	17	36
2011	Non-visible minority	35	36	11	2	2	13	1	82	5	281

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	21	79	45
2017	Non-visible minority	17	83	295
2014	Visible minority	16	84	36
2014	Non-visible minority	13	87	286

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	91	9	11
2017	Non-visible minority	79	21	50
2014	Non-visible minority	70	30	34

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	59	30	11	0	89	0	10
2017	Non-visible minority	56	22	10	12	78	12	40
2014	Non-visible minority	64	29	7	0	93	0	26

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	46	16	7	2	9	4	70	11	45
2017	Non-visible minority	23	41	16	6	3	1	10	72	10	297
2014	Visible minority	13	48	19	5	3	0	12	70	9	36
2014	Non-visible minority	22	43	15	5	4	2	9	74	10	286
2011	Visible minority	8	66	13	11	0	0	3	76	11	36
2011	Non-visible minority	21	46	9	8	2	1	12	77	12	280
2008	Visible minority	16	41	22	8	5	3	5	62	15	37
2008	Non-visible minority	19	46	12	7	5	1	10	74	13	294

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	6	30	2	2	36	10	38	7	45
2017	Non-visible minority	11	18	18	5	2	33	14	55	12	295
2014	Visible minority	5	16	30	3	5	20	20	36	13	35
2014	Non-visible minority	8	19	16	4	2	41	10	55	12	286
2011	Visible minority	8	19	36	3	5	21	8	37	11	36
2011	Non-visible minority	9	18	19	4	2	32	16	52	11	280

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	22	16	0	2	24	6	75	3	45
2017	Non-visible minority	41	26	7	2	1	13	10	87	4	297
2014	Visible minority	24	26	22	3	8	3	15	61	13	36
2014	Non-visible minority	30	33	12	2	2	12	9	79	6	286
2011	Visible minority	31	29	22	11	0	8	0	65	12	36
2011	Non-visible minority	32	29	10	4	1	11	12	79	8	279
2008	Visible minority	32	27	8	3	5	22	3	79	11	37
2008	Non-visible minority	31	32	10	3	1	14	10	82	4	293

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	27	17	0	4	20	4	72	5	45
2017	Non-visible minority	32	28	11	4	2	14	10	79	7	296
2014	Visible minority	27	24	22	3	5	5	15	63	10	36
2014	Non-visible minority	25	30	14	4	2	16	9	73	9	286
2011	Visible minority	33	27	27	5	0	5	3	65	6	36
2011	Non-visible minority	30	30	11	4	1	13	12	79	7	280
2008	Visible minority	33	25	8	3	3	25	3	81	8	36
2008	Non-visible minority	29	35	11	3	2	10	11	79	6	294

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	56	22	9	10	2	0	2	79	12	45
2017	Non-visible minority	59	23	8	3	4	3	1	85	7	295

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	58	16	8	4	8	4	2	79	12	45
2017	Non-visible minority	60	24	7	3	4	2	1	86	7	297

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	48	6	4	4	2	2	86	8	45
2017	Non-visible minority	34	46	10	6	2	2	0	82	8	297

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	41	16	4	6	0	0	74	10	45
2017	Non-visible minority	24	44	19	6	5	2	0	69	11	297

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	31	20	14	12	0	2	52	27	45
2017	Non-visible minority	21	21	21	16	21	0	1	42	37	297

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	33	29	11	0	0	2	59	12	44
2017	Non-visible minority	17	29	31	14	7	0	2	47	22	295

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	37	17	4	10	0	2	69	14	45
2017	Non-visible minority	20	37	23	10	8	0	2	58	18	296

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	28	16	16	4	2	4	61	22	45
2017	Non-visible minority	18	29	24	16	10	0	3	49	27	296

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	49	15	14	6	2	0	14	75	9	45
2017	Non-visible minority	44	30	15	2	1	0	8	80	3	296

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	35	19	15	0	0	2	65	16	45
2017	Non-visible minority	30	36	19	7	7	0	1	66	14	293

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	14	34	14	6	2	4	43	21	45
2017	Non-visible minority	30	37	21	6	5	0	1	68	11	292

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	38	19	10	4	0	6	65	15	45
2017	Non-visible minority	25	37	24	10	3	0	1	63	13	292

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	23	22	10	6	2	8	58	17	45
2017	Non-visible minority	32	34	18	8	5	0	1	67	14	293

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	35	19	8	2	0	2	71	10	45
2017	Non-visible minority	31	37	21	6	3	1	1	69	9	293

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	70	18	4	2	2	0	4	92	4	45
2017	Non-visible minority	57	23	10	6	2	0	2	81	9	296

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	62	12	6	6	6	2	7	81	13	45
2017	Non-visible minority	72	14	4	3	3	1	2	90	7	295

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	60	16	14	0	4	2	4	81	4	45
2017	Non-visible minority	51	28	14	2	3	1	2	81	5	294

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	61	18	6	6	2	2	4	85	9	44
2017	Non-visible minority	59	19	8	6	5	1	1	81	11	294

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	63	8	2	6	0	0	21	90	7	45
2017	Non-visible minority	48	15	9	2	1	1	24	84	4	295

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	72	12	2	0	0	0	15	98	0	45
2017	Non-visible minority	69	18	5	1	0	0	7	93	1	294

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	73	8	2	4	2	0	10	90	7	45
2017	Non-visible minority	75	12	4	2	2	0	5	91	5	296

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	52	24	11	2	2	0	8	84	4	45
2017	Non-visible minority	47	32	14	4	2	0	1	80	6	295

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	35	43	2	4	0	0	51	6	45
2017	Non-visible minority	10	33	40	12	4	1	0	43	16	296

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	2	12	28	43	15	0	0	58	14	45
2017	Non-visible minority	5	15	42	27	11	0	0	38	20	296

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	12	34	14	11	8	0	23	77	45
2017	Non-visible minority	28	22	16	15	14	3	0	30	70	297

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	37	30
2017	Non-visible minority	24	201

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	44	30
2017	Non-visible minority	39	201

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	30
2017	Non-visible minority	20	201

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	21	30
2017	Non-visible minority	40	201

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	30
2017	Non-visible minority	14	201

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	19	30
2017	Non-visible minority	41	201

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Visible minority	3	63	25	6	0	3	30
2017	Non-visible minority	5	46	21	8	4	15	193

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	16	12	9	27	0	0	53	36	31
2017	Non-visible minority	18	26	14	13	19	1	8	49	35	202

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	8	5	3	31	45	3	6	14	83	31
2017	Non-visible minority	3	8	10	16	51	3	9	13	76	201

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 118. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.