2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 117. Are you a person with a disability?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	38	55	0	7	0	93	7	13
2017	Not a person with a disability	34	46	11	6	3	80	9	332
2014	Person with a disability	41	41	12	6	0	82	6	15
2014	Not a person with a disability	39	39	12	5	4	78	9	307
2011	Person with a disability	30	38	10	5	16	68	21	16
2011	Not a person with a disability	42	38	11	7	2	80	10	299
2008	Person with a disability	20	30	20	20	10	50	30	10
2008	Not a person with a disability	41	38	10	6	4	80	10	322

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	14	46	9	15	16	0	0	60	31	13
2017	Not a person with a disability	37	40	13	6	4	0	0	77	10	334

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	62	31	0	7	0	93	7	13
2017	Not a person with a disability	51	38	7	3	1	89	4	333
2014	Person with a disability	64	36	0	0	0	100	0	15
2014	Not a person with a disability	58	30	8	3	0	88	3	307
2011	Person with a disability	52	21	22	5	0	73	5	16
2011	Not a person with a disability	58	31	9	3	0	89	3	299

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	36	47	9	0	7	84	7	13
2017	Not a person with a disability	43	42	8	4	3	85	7	332
2014	Person with a disability	41	41	6	12	0	82	12	15
2014	Not a person with a disability	45	37	12	3	3	82	6	306
2011	Person with a disability	41	21	10	21	5	63	27	16
2011	Not a person with a disability	46	38	10	4	2	84	6	299
2008	Person with a disability	40	20	10	10	20	60	30	10
2008	Not a person with a disability	46	39	8	4	2	86	6	322

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	45	29	25	0	0	0	75	0	13
2017	Not a person with a disability	49	32	10	6	2	1	82	8	333
2014	Person with a disability	53	18	18	0	12	0	70	12	15
2014	Not a person with a disability	45	36	7	7	5	0	82	11	307
2011	Person with a disability	41	27	16	0	16	0	68	16	16
2011	Not a person with a disability	50	29	12	6	3	0	79	9	299

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	38	29	15	9	9	0	68	18	13
2017	Not a person with a disability	47	35	11	5	2	0	81	7	334
2014	Person with a disability	59	12	12	6	12	0	70	18	15
2014	Not a person with a disability	41	38	10	5	5	0	79	11	307
2011	Person with a disability	41	32	11	0	16	0	73	16	16
2011	Not a person with a disability	45	34	11	7	3	0	79	10	298
2008	Person with a disability	40	20	0	30	0	10	67	33	10
2008	Not a person with a disability	41	41	10	5	3	0	83	7	322

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	29	13	40	0	0	18	0	52	0	13
2017	Not a person with a disability	42	25	15	9	4	4	0	70	14	333
2014	Person with a disability	41	23	12	12	12	0	0	64	24	15
2014	Not a person with a disability	42	27	15	7	6	3	1	72	13	307
2011	Person with a disability	30	27	11	5	16	11	0	64	24	16
2011	Not a person with a disability	45	24	13	8	6	4	0	72	15	298
2008	Person with a disability	20	10	0	30	30	10	0	33	67	10
2008	Not a person with a disability	41	29	12	8	6	3	1	73	14	322

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	51	25	16	7	0	0	0	76	7	13
2017	Not a person with a disability	52	28	10	3	2	3	2	85	5	332
2014	Person with a disability	53	47	0	0	0	0	0	100	0	15
2014	Not a person with a disability	49	25	14	5	5	2	1	76	10	307
2011	Person with a disability	52	21	5	16	5	0	0	73	21	16
2011	Not a person with a disability	46	31	12	3	5	2	0	79	8	300
2008	Person with a disability	30	10	40	10	10	0	0	40	20	10
2008	Not a person with a disability	41	32	14	4	2	5	1	78	7	321

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	60	24	9	0	7	0	0	84	7	13
2017	Not a person with a disability	49	33	7	6	3	1	1	83	10	333
2014	Person with a disability	35	47	12	6	0	0	0	82	6	15
2014	Not a person with a disability	44	31	10	8	5	0	1	76	14	307
2011	Person with a disability	47	27	0	21	5	0	0	73	27	16
2011	Not a person with a disability	41	37	10	5	6	1	1	79	11	300
2008	Person with a disability	40	10	30	10	10	0	0	50	20	10
2008	Not a person with a disability	40	37	11	7	3	1	1	78	11	321

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	53	9	31	0	7	0	0	62	7	13
2017	Not a person with a disability	54	29	7	5	5	0	1	84	10	334
2014	Person with a disability	41	47	6	6	0	0	0	88	6	15
2014	Not a person with a disability	49	28	8	6	8	1	1	78	14	307

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	47	28	0	9	16	0	0	75	25	13
2017	Not a person with a disability	28	36	17	9	5	5	1	68	15	333
2014	Person with a disability	19	56	0	0	19	6	0	80	20	14
2014	Not a person with a disability	23	45	14	6	7	5	0	71	14	307
2011	Person with a disability	11	36	10	27	5	5	5	52	36	16
2011	Not a person with a disability	23	35	19	10	5	6	1	63	17	300

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	46	29	0	0	25	0	75	25	13
2017	Not a person with a disability	29	37	17	11	5	2	67	16	334
2014	Person with a disability	41	18	18	18	6	0	58	24	15
2014	Not a person with a disability	26	42	15	8	8	0	68	16	307
2011	Person with a disability	41	16	16	5	10	10	64	18	16
2011	Not a person with a disability	24	42	18	8	7	2	67	15	299
2008	Person with a disability	20	30	20	0	30	0	50	30	10
2008	Not a person with a disability	27	43	14	9	6	2	72	15	322

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	31	38	6	16	9	0	0	69	25	13
2017	Not a person with a disability	24	36	17	11	3	7	1	66	16	334
2014	Person with a disability	29	29	18	18	6	0	0	58	24	15
2014	Not a person with a disability	19	41	21	9	5	5	0	63	15	306
2011	Person with a disability	22	41	27	5	5	0	0	63	10	16
2011	Not a person with a disability	19	46	21	8	2	3	0	67	11	300
2008	Person with a disability	10	30	20	20	10	10	0	44	33	10
2008	Not a person with a disability	20	43	19	11	3	5	0	66	14	322

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	23	13	7	16	16	56	28	13
2017	Not a person with a disability	24	35	15	11	8	7	63	21	334
2014	Person with a disability	29	23	18	18	12	0	52	30	15
2014	Not a person with a disability	21	37	15	12	10	6	62	23	306
2011	Person with a disability	31	21	11	11	10	16	62	25	16
2011	Not a person with a disability	20	35	21	10	6	8	60	17	300
2008	Person with a disability	20	30	10	10	20	10	56	33	10
2008	Not a person with a disability	20	37	16	12	7	7	61	21	322

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	16	29	31	7	16	0	46	24	13
2017	Not a person with a disability	23	36	17	13	7	4	62	21	334
2014	Person with a disability	23	23	23	18	12	0	47	30	15
2014	Not a person with a disability	18	39	19	14	8	2	58	23	307
2011	Person with a disability	31	27	22	11	10	0	57	21	16
2011	Not a person with a disability	23	47	11	14	3	2	71	17	300
2008	Person with a disability	50	20	10	20	0	0	70	20	10
2008	Not a person with a disability	21	50	14	10	4	1	72	14	320

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	38	6	24	16	16	44	32	13
2017	Not a person with a disability	35	38	15	6	5	74	11	333
2014	Person with a disability	24	53	18	0	6	76	6	15
2014	Not a person with a disability	33	34	12	12	7	68	20	306
2011	Person with a disability	22	31	5	16	27	52	42	16
2011	Not a person with a disability	29	37	17	9	8	66	17	298

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	32	43	9	9	7	0	0	75	16	13
2017	Not a person with a disability	36	44	10	7	3	0	0	80	10	334

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	22	16	31	15	9	7	0	41	25	13
2017	Not a person with a disability	13	24	15	16	9	20	2	48	33	333
2014	Person with a disability	12	24	23	12	12	17	0	43	29	15
2014	Not a person with a disability	12	25	15	15	12	18	2	47	34	306

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	41	28	16	15	0	0	0	69	15	13
2017	Not a person with a disability	42	36	11	6	4	1	1	79	10	334
2014	Person with a disability	41	41	18	0	0	0	0	82	0	15
2014	Not a person with a disability	41	31	12	8	5	1	1	74	13	307
2011	Person with a disability	41	21	10	0	27	0	0	63	27	16
2011	Not a person with a disability	39	37	11	6	6	1	1	77	12	300
2008	Person with a disability	30	40	10	10	10	0	0	70	20	10
2008	Not a person with a disability	36	41	10	8	5	1	1	78	12	320

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Not a person with a disability	31	38	8	6	5	7	5	78	13	112
2014	Not a person with a disability	29	36	6	9	2	4	15	79	14	104

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	45	22	0	16	9	7	0	73	27	13
2017	Not a person with a disability	36	37	12	8	4	3	0	75	12	332
2014	Person with a disability	35	41	0	12	6	6	0	81	19	15
2014	Not a person with a disability	32	43	11	9	3	2	0	76	12	307
2011	Person with a disability	52	32	5	5	0	0	5	89	6	16
2011	Not a person with a disability	38	37	11	7	3	2	1	78	11	300
2008	Person with a disability	30	30	20	20	0	0	0	60	20	10
2008	Not a person with a disability	40	41	10	5	2	1	1	82	8	321

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	45	7	15	25	0	7	0	57	27	13
2017	Not a person with a disability	30	29	11	13	7	9	1	66	22	334
2014	Person with a disability	17	41	6	18	6	12	0	66	27	15
2014	Not a person with a disability	31	33	7	9	9	10	0	72	20	307
2011	Person with a disability	36	43	16	0	5	0	0	79	5	16
2011	Not a person with a disability	34	27	15	10	7	6	1	66	18	300
2008	Person with a disability	30	30	10	20	10	0	0	60	30	10
2008	Not a person with a disability	38	30	10	7	5	10	1	75	14	322

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	14	55	16	7	7	0	0	69	15	13
2017	Not a person with a disability	41	36	10	10	2	0	0	78	12	334
2014	Person with a disability	41	29	18	12	0	0	0	71	12	15
2014	Not a person with a disability	30	43	12	7	6	1	2	74	14	307
2011	Person with a disability	31	27	16	21	5	0	0	57	27	16
2011	Not a person with a disability	32	44	12	5	4	0	3	78	9	300
2008	Person with a disability	30	20	40	0	10	0	0	50	10	10
2008	Not a person with a disability	29	44	16	7	2	0	2	75	9	322

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	28	47	16	9	0	75	9	13
2017	Not a person with a disability	41	42	7	8	2	83	10	333
2014	Person with a disability	24	64	6	6	0	88	6	15
2014	Not a person with a disability	45	37	10	6	1	82	7	307
2011	Person with a disability	36	33	10	21	0	68	21	16
2011	Not a person with a disability	47	35	10	6	2	82	8	298
2008	Person with a disability	20	50	10	0	20	70	20	10
2008	Not a person with a disability	42	38	9	6	4	81	10	321

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	40	16	0	9	75	9	13
2017	Not a person with a disability	45	41	6	5	2	87	7	333
2014	Person with a disability	35	53	12	0	0	88	0	15
2014	Not a person with a disability	50	37	6	6	2	87	7	307
2011	Person with a disability	36	43	5	16	0	79	16	16
2011	Not a person with a disability	47	42	5	4	2	89	6	300
2008	Person with a disability	40	30	20	0	10	70	10	10
2008	Not a person with a disability	48	40	6	5	1	88	6	322

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	32	35	9	24	0	0	0	68	24	13
2017	Not a person with a disability	31	42	10	6	7	3	0	76	14	332
2014	Person with a disability	11	53	6	12	6	6	6	73	21	15
2014	Not a person with a disability	32	37	14	9	7	1	0	70	16	306
2011	Person with a disability	25	48	16	0	10	0	0	73	10	16
2011	Not a person with a disability	33	37	13	9	5	2	2	72	14	300
2008	Person with a disability	20	30	30	10	10	0	0	50	20	10
2008	Not a person with a disability	23	43	14	10	7	2	1	68	17	322

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	6	39	14	9	32	0	0	45	41	13
2017	Not a person with a disability	23	33	13	11	16	2	2	58	28	333
2014	Person with a disability	0	46	30	0	18	0	6	49	19	15
2014	Not a person with a disability	19	29	14	19	14	2	3	51	34	307
2011	Person with a disability	20	22	10	32	16	0	0	41	48	16
2011	Not a person with a disability	21	27	12	20	15	1	3	50	38	300
2008	Person with a disability	10	20	10	20	30	0	10	33	56	10
2008	Not a person with a disability	17	34	13	14	15	3	4	55	31	320

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	40	9	0	16	0	0	75	16	13
2017	Not a person with a disability	44	38	8	6	4	0	0	82	10	333
2014	Person with a disability	35	47	6	6	6	0	0	82	12	15
2014	Not a person with a disability	33	42	10	9	6	0	0	75	15	306
2011	Person with a disability	21	40	17	11	11	0	0	61	22	15
2011	Not a person with a disability	37	42	9	7	3	1	1	80	11	299

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	44	40	0	9	7	84	16	13
2017	Not a person with a disability	44	34	11	7	4	79	11	331
2014	Person with a disability	35	47	6	6	6	82	12	15
2014	Not a person with a disability	41	33	9	11	5	74	16	307

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	44	34	7	7	7	0	0	78	15	13
2017	Not a person with a disability	38	43	10	4	4	0	0	82	8	332
2014	Person with a disability	41	41	12	6	0	0	0	82	6	15
2014	Not a person with a disability	37	40	11	7	4	1	0	78	11	307
2011	Person with a disability	27	30	11	27	5	0	0	57	32	16
2011	Not a person with a disability	40	44	8	4	2	1	1	86	6	299

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	27	33	31	9	0	0	0	60	9	13
2017	Not a person with a disability	29	42	14	7	4	3	0	74	11	334

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	53	33	0	7	7	0	85	15	13
2017	Not a person with a disability	53	30	7	3	4	1	85	8	334
2014	Person with a disability	41	24	12	18	0	6	69	19	15
2014	Not a person with a disability	44	32	11	8	5	0	76	13	305
2011	Person with a disability	36	27	11	21	5	0	63	27	16
2011	Not a person with a disability	42	39	9	5	3	1	83	8	299

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	22	27	13	0	38	0	0	49	38	13
2017	Not a person with a disability	29	21	13	8	10	4	15	62	22	334
2014	Person with a disability	29	6	24	18	18	0	6	37	38	15
2014	Not a person with a disability	29	23	12	11	13	1	10	59	28	307
2011	Person with a disability	31	21	21	0	27	0	0	52	27	16
2011	Not a person with a disability	28	24	14	11	7	2	13	61	22	299
2008	Person with a disability	10	10	10	10	30	20	10	29	57	10
2008	Not a person with a disability	33	21	9	12	11	3	12	63	27	322

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	37	31	25	7	0	0	68	7	13
2017	Not a person with a disability	48	36	9	3	2	1	86	5	334
2014	Person with a disability	23	41	30	6	0	0	64	6	15
2014	Not a person with a disability	34	39	16	9	2	0	73	11	306
2011	Person with a disability	22	21	41	10	5	0	43	16	16
2011	Not a person with a disability	33	39	18	6	4	0	72	11	300
2008	Person with a disability	20	20	10	30	20	0	40	50	10
2008	Not a person with a disability	25	39	20	10	5	1	65	15	320

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	69	16	7	0	7	0	0	85	7	13
2017	Not a person with a disability	56	21	8	4	3	4	4	83	7	334
2014	Person with a disability	53	12	18	0	12	0	6	68	13	15
2014	Not a person with a disability	45	27	6	5	6	5	5	80	13	307
2011	Person with a disability	46	32	11	0	10	0	0	79	10	16
2011	Not a person with a disability	46	25	8	8	4	5	5	78	14	299

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Person with a disability	25	23	52	13
2017	Not a person with a disability	31	36	32	334
2014	Person with a disability	53	23	23	15
2014	Not a person with a disability	23	45	33	307
2011	Person with a disability	32	27	41	16
2011	Not a person with a disability	27	41	32	300

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Not a person with a disability	12	22	47	5	8	6	105
2014	Not a person with a disability	22	26	41	5	9999	5	71
2011	Not a person with a disability	24	18	42	8	9999	8	82

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	44	49	0	0	7	0	93	7	13
2017	Not a person with a disability	50	39	6	2	2	0	90	4	334
2014	Person with a disability	59	24	12	0	6	0	82	6	15
2014	Not a person with a disability	47	38	8	5	1	1	85	6	307
2011	Person with a disability	47	37	5	10	0	0	84	10	16
2011	Not a person with a disability	48	38	8	4	2	0	86	6	300
2008	Person with a disability	30	20	20	20	10	0	50	30	10
2008	Not a person with a disability	53	36	7	3	1	1	90	3	322

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	36	55	9	0	0	0	0	91	0	13
2017	Not a person with a disability	37	44	10	6	2	2	1	82	8	334
2014	Person with a disability	47	29	18	0	6	0	0	76	6	15
2014	Not a person with a disability	43	48	7	1	1	0	0	91	2	307
2011	Person with a disability	41	53	0	5	0	0	0	95	5	16
2011	Not a person with a disability	32	45	13	5	3	2	0	79	8	299

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	9	39	13	31	7	0	0	39	48	13
2017	Not a person with a disability	6	17	38	22	14	1	3	36	24	331
2014	Person with a disability	6	30	35	17	12	0	0	29	36	15
2014	Not a person with a disability	8	24	41	17	8	1	1	26	33	306
2011	Person with a disability	11	51	16	11	11	0	0	22	62	16
2011	Not a person with a disability	8	23	35	21	9	0	3	31	33	300
2008	Person with a disability	30	30	10	20	10	0	0	30	60	10
2008	Not a person with a disability	11	27	35	18	7	0	2	25	39	322

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	0	24	13	55	7	0	0	62	24	13
2017	Not a person with a disability	4	12	34	26	17	2	4	46	18	331
2014	Person with a disability	6	6	41	18	29	0	0	46	12	15
2014	Not a person with a disability	5	8	21	36	23	3	3	63	14	307
2011	Person with a disability	5	11	16	36	22	5	5	64	18	16
2011	Not a person with a disability	5	10	22	34	20	2	8	59	16	300
2008	Person with a disability	10	30	30	20	10	0	0	30	40	10
2008	Not a person with a disability	4	15	30	30	15	2	4	48	21	321

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	30	15	31	16	7	0	0	24	45	13
2017	Not a person with a disability	9	15	32	23	15	1	3	40	25	332
2014	Person with a disability	12	23	35	23	6	0	0	29	36	15
2014	Not a person with a disability	11	22	33	20	10	1	3	31	34	307
2011	Person with a disability	11	21	16	41	5	5	0	49	34	16
2011	Not a person with a disability	8	20	26	27	13	1	5	42	29	300
2008	Person with a disability	30	0	50	10	10	0	0	20	30	10
2008	Not a person with a disability	9	25	34	18	8	2	4	28	36	319

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	7	46	17	16	0	0	33	21	13
2017	Not a person with a disability	5	9	32	32	19	0	3	52	14	328
2014	Person with a disability	6	24	35	12	23	0	0	35	30	15
2014	Not a person with a disability	8	18	37	25	9	1	2	35	27	305
2011	Person with a disability	5	31	32	16	16	0	0	33	36	16
2011	Not a person with a disability	7	21	33	25	11	1	3	37	29	300
2008	Person with a disability	20	40	10	20	10	0	0	30	60	10
2008	Not a person with a disability	7	19	39	22	10	2	1	33	27	321

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	23	7	29	16	24	0	0	40	30	13
2017	Not a person with a disability	8	16	26	24	19	1	5	46	26	331
2014	Person with a disability	12	35	12	17	23	0	0	41	47	15
2014	Not a person with a disability	14	25	32	15	9	2	2	25	41	306
2011	Person with a disability	19	48	16	0	11	0	5	11	71	16
2011	Not a person with a disability	14	19	27	20	14	1	5	36	35	300
2008	Person with a disability	30	30	10	20	10	0	0	30	60	10
2008	Not a person with a disability	15	22	26	20	12	1	3	34	39	321

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	25	0	20	39	7	9	0	51	28	13
2017	Not a person with a disability	8	17	25	26	19	1	4	47	27	331
2014	Person with a disability	6	12	36	18	29	0	0	47	18	15
2014	Not a person with a disability	4	10	24	33	19	6	4	58	16	307
2011	Person with a disability	0	19	32	11	22	5	11	39	23	16
2011	Not a person with a disability	3	16	23	29	21	3	6	55	20	300
2008	Person with a disability	20	20	30	10	20	0	0	30	40	10
2008	Not a person with a disability	7	13	26	27	13	5	7	46	24	321

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	21	25	24	15	15	0	0	29	46	13
2017	Not a person with a disability	8	13	34	24	16	3	3	42	22	333
2014	Person with a disability	0	41	35	11	12	0	0	23	41	15
2014	Not a person with a disability	10	13	38	23	10	3	2	34	25	307

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	54	15	0	7	16	7	75	25	13
2017	Not a person with a disability	50	29	7	7	5	2	81	12	333
2014	Person with a disability	47	30	12	6	6	0	76	12	15
2014	Not a person with a disability	44	28	8	11	8	1	73	19	306

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	62	31	0	7	0	0	93	7	13
2017	Not a person with a disability	52	33	7	5	2	1	86	7	334
2014	Person with a disability	53	41	0	0	6	0	94	6	15
2014	Not a person with a disability	43	38	6	8	4	0	82	12	307

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	53	21	7	9	0	9	82	10	13
2017	Not a person with a disability	37	40	11	3	4	5	82	7	334
2014	Person with a disability	29	47	0	6	12	6	81	19	15
2014	Not a person with a disability	49	37	6	3	3	3	89	6	307

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	39	29	15	18	0	0	68	18	13
2017	Not a person with a disability	42	41	9	5	1	2	84	6	334
2014	Person with a disability	29	41	6	18	6	0	70	24	15
2014	Not a person with a disability	43	38	9	2	4	2	83	7	307
2011	Person with a disability	36	27	11	11	10	5	66	23	16
2011	Not a person with a disability	36	38	13	5	4	3	77	9	298

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	51	16	24	0	9	0	0	68	9	13
2017	Not a person with a disability	53	35	5	5	2	1	0	89	6	334
2014	Person with a disability	41	35	6	12	6	0	0	76	18	15
2014	Not a person with a disability	49	39	4	4	5	0	0	88	9	306
2011	Person with a disability	41	21	16	11	5	0	5	66	17	16
2011	Not a person with a disability	47	38	6	5	3	0	0	85	8	299
2008	Person with a disability	50	10	20	10	10	0	0	60	20	10
2008	Not a person with a disability	47	35	10	4	3	0	0	83	7	319

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	22	21	34	9	0	7	7	50	10	13
2017	Not a person with a disability	31	33	12	8	6	7	3	71	15	333
2014	Person with a disability	35	35	24	0	6	0	0	70	6	15
2014	Not a person with a disability	25	31	15	8	9	7	6	64	18	307

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	67	16	0	9	0	7	0	90	10	13
2017	Not a person with a disability	45	43	7	1	1	3	0	91	2	334
2014	Person with a disability	64	24	0	12	0	0	0	88	12	15
2014	Not a person with a disability	50	35	9	4	1	1	0	86	6	306
2011	Person with a disability	27	68	0	0	0	0	5	100	0	16
2011	Not a person with a disability	41	41	11	3	1	3	0	84	4	299

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	45	7	7	9	7	0	75	18	13
2017	Not a person with a disability	33	36	12	9	5	3	1	72	15	334
2014	Person with a disability	18	53	12	0	12	6	0	75	13	15
2014	Not a person with a disability	40	33	9	7	7	3	0	76	15	307
2011	Person with a disability	16	36	27	5	10	0	5	55	17	16
2011	Not a person with a disability	35	32	11	9	6	6	2	72	16	299
2008	Person with a disability	10	30	20	10	30	0	0	40	40	10
2008	Not a person with a disability	34	34	11	8	7	5	2	73	15	322

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	47	22	7	9	0	0	62	16	13
2017	Not a person with a disability	21	32	22	11	6	7	2	58	18	334
2014	Person with a disability	12	58	12	12	6	0	0	70	18	15
2014	Not a person with a disability	21	30	20	12	5	10	1	57	20	307
2011	Person with a disability	27	19	27	11	16	0	0	46	27	16
2011	Not a person with a disability	11	33	21	17	6	9	3	50	26	300

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	14	25	6	40	0	0	29	46	13
2017	Not a person with a disability	15	24	17	13	12	16	3	48	31	334
2014	Person with a disability	6	29	18	30	18	0	0	35	48	15
2014	Not a person with a disability	13	16	20	15	15	17	4	37	37	307
2011	Person with a disability	31	0	11	32	16	5	5	34	54	16
2011	Not a person with a disability	10	17	17	13	16	20	7	38	39	300

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	39	61	0	0	0	100	0	13
2017	Not a person with a disability	42	45	5	6	2	87	8	334
2014	Person with a disability	29	59	12	0	0	88	0	15
2014	Not a person with a disability	38	49	3	8	3	87	11	306
2011	Person with a disability	52	38	5	0	5	90	5	16
2011	Not a person with a disability	45	44	5	5	1	90	5	300
2008	Person with a disability	20	40	10	30	0	60	30	10
2008	Not a person with a disability	51	39	3	6	1	90	7	322

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	63	22	7	0	7	85	7	13
2017	Not a person with a disability	46	33	7	9	5	79	14	334
2014	Person with a disability	47	35	6	12	0	82	12	15
2014	Not a person with a disability	46	33	7	10	4	79	14	307
2011	Person with a disability	38	41	5	11	5	79	16	16
2011	Not a person with a disability	45	37	8	7	3	83	9	300

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	53	40	0	0	7	93	7	13
2017	Not a person with a disability	56	31	7	4	2	87	6	334
2014	Person with a disability	35	35	18	12	0	70	12	15
2014	Not a person with a disability	46	38	10	4	1	84	6	307

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	73	17	0	10	0	0	90	10	12
2017	Not a person with a disability	64	24	5	4	1	1	89	6	333
2014	Person with a disability	70	30	0	0	0	0	100	0	15
2014	Not a person with a disability	67	22	4	5	1	1	90	6	307
2011	Person with a disability	73	27	0	0	0	0	100	0	16
2011	Not a person with a disability	64	29	2	2	2	0	94	4	300
2008	Person with a disability	40	20	30	10	0	0	60	10	10
2008	Not a person with a disability	69	21	5	4	2	1	90	5	322

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	62	29	0	0	9	91	9	13
2017	Not a person with a disability	56	22	8	12	3	78	15	334
2014	Person with a disability	70	18	6	6	0	88	6	15
2014	Not a person with a disability	49	27	11	9	3	76	13	307
2011	Person with a disability	68	10	11	5	5	79	10	16
2011	Not a person with a disability	49	27	9	11	4	76	15	300
2008	Person with a disability	30	40	20	0	10	70	10	10
2008	Not a person with a disability	46	25	7	16	6	72	22	322

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	75	18	0	7	0	0	0	93	7	13
2017	Not a person with a disability	62	23	6	6	3	0	1	85	9	333
2014	Person with a disability	82	6	0	0	12	0	0	88	12	15
2014	Not a person with a disability	59	28	3	5	2	0	2	89	8	307
2011	Person with a disability	63	21	0	10	0	0	5	89	11	16
2011	Not a person with a disability	58	28	4	7	2	0	1	87	9	300
2008	Person with a disability	30	50	0	10	0	0	10	89	11	10
2008	Not a person with a disability	59	24	4	7	4	1	2	85	11	322

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	91	9	0	0	0	0	100	0	13
2017	Not a person with a disability	78	12	4	2	2	2	91	4	331
2014	Person with a disability	94	0	0	6	0	0	94	6	15
2014	Not a person with a disability	73	16	4	3	1	3	91	5	307
2011	Person with a disability	68	22	5	5	0	0	90	5	16
2011	Not a person with a disability	72	18	4	3	2	1	91	5	300
2008	Person with a disability	50	30	0	0	10	10	89	11	10
2008	Not a person with a disability	82	10	2	4	2	1	92	6	322

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	60	24	7	9	0	0	0	84	9	13
2017	Not a person with a disability	52	28	9	6	3	1	1	81	9	334
2014	Person with a disability	65	23	0	6	6	0	0	88	12	15
2014	Not a person with a disability	51	31	8	6	2	0	2	84	8	307

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	76	16	7	0	0	0	0	93	0	13
2017	Not a person with a disability	62	25	5	2	1	3	1	92	3	334
2014	Person with a disability	70	6	6	6	0	12	0	86	7	15
2014	Not a person with a disability	63	28	3	1	1	2	2	95	2	307
2011	Person with a disability	63	32	5	0	0	0	0	95	0	16
2011	Not a person with a disability	64	27	3	2	0	1	2	94	2	300
2008	Person with a disability	40	20	20	10	0	10	0	67	11	10
2008	Not a person with a disability	63	21	7	4	1	2	3	88	5	322

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Not a person with a disability	17	83	333
2014	Not a person with a disability	20	80	307

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	44	58
2014	Not a person with a disability	48	58

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	77	58
2014	Not a person with a disability	60	58

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	13	58

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	0	58
2014	Not a person with a disability	0	58

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	38	58
2014	Not a person with a disability	39	58

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	47	58
2014	Not a person with a disability	53	58

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	46	58
2014	Not a person with a disability	51	58

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	49	58
2014	Not a person with a disability	50	58

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	38	58
2014	Not a person with a disability	29	58

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	59	58
2014	Not a person with a disability	62	58

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	40	58
2014	Not a person with a disability	41	58

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	0	58

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	14	58

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	11	58

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	53	58
2014	Not a person with a disability	33	58

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	20	58
2014	Not a person with a disability	31	58

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	14	58

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	53	58
2014	Not a person with a disability	53	57

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	29	58
2014	Not a person with a disability	21	57

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	21	58
2014	Not a person with a disability	19	57

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	13	58
2014	Not a person with a disability	16	57

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	9	58

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	8	58

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	12	58

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	36	58
2014	Not a person with a disability	28	57

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	30	57
2014	Not a person with a disability	18	56

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	8	57

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	12	57
2014	Not a person with a disability	8	56

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	13	57

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	14	57
2014	Not a person with a disability	8	56

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	17	57
2014	Not a person with a disability	10	56

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	15	57
2014	Not a person with a disability	10	56

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	31	57
2014	Not a person with a disability	30	56

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	20	57
2014	Not a person with a disability	21	56

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	54	57
2014	Not a person with a disability	53	56

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	46	57
2014	Not a person with a disability	47	56

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	8	57
2014	Not a person with a disability	13	56

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Not a person with a disability	83	17	58

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	17	46	0	9	7	7	37	10	13
2017	Not a person with a disability	13	21	16	5	5	29	10	56	18	334
2014	Person with a disability	17	23	36	0	18	6	0	43	19	15
2014	Not a person with a disability	12	14	17	5	6	38	8	49	20	307

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	32	29	0	9	7	0	59	10	13
2017	Not a person with a disability	27	34	15	7	6	10	1	69	14	333
2014	Person with a disability	25	37	13	0	19	6	0	66	20	14
2014	Not a person with a disability	22	30	18	3	6	20	1	65	12	307
2011	Person with a disability	36	16	10	11	10	16	0	62	25	16
2011	Not a person with a disability	28	34	19	4	3	12	0	71	8	300

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Not a person with a disability	6	94	334
2014	Not a person with a disability	6	94	307

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	42	21
2014	Not a person with a disability	43	18

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	90	21
2014	Not a person with a disability	95	18

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	0	21
2014	Not a person with a disability	0	18

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	0	21
2014	Not a person with a disability	0	18

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	0	18

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	0	18

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	27	21
2014	Not a person with a disability	27	18

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	23	21

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	22	21

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	39	21
2014	Not a person with a disability	36	18

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	51	21
2014	Not a person with a disability	36	18

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	0	18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	0	21
2014	Not a person with a disability	0	18

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	27	18

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	32	21

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	0	21
2014	Not a person with a disability	0	17

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	0	21
2014	Not a person with a disability	0	17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	59	21
2014	Not a person with a disability	67	17

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	0	17

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	0	17

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	0	17

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	0	17

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	22	21

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	64	21
2014	Not a person with a disability	68	17

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	54	21
2014	Not a person with a disability	40	17

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	0	21

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Not a person with a disability	87	13	21

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	26	21	0	9	24	7	58	13	13
2017	Not a person with a disability	16	16	15	2	4	40	8	61	11	331
2014	Person with a disability	23	18	24	6	6	23	0	53	16	15
2014	Not a person with a disability	12	16	15	2	3	45	7	58	10	307

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	32	13	0	9	16	7	71	12	13
2017	Not a person with a disability	30	33	16	3	3	14	1	74	8	332
2014	Person with a disability	17	35	12	6	12	18	0	64	22	15
2014	Not a person with a disability	26	28	16	3	2	23	2	72	7	305
2011	Person with a disability	36	32	5	10	0	16	0	81	13	16
2011	Not a person with a disability	36	35	12	3	3	12	1	81	6	300

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	58	42	13
2017	Not a person with a disability	16	84	332
2014	Person with a disability	53	47	15
2014	Not a person with a disability	11	89	307

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Not a person with a disability	82	18	56
2014	Not a person with a disability	65	35	32

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Not a person with a disability	61	23	7	9	0	0	0	85	9	46
2014	Not a person with a disability	57	34	8	0	0	0	0	92	0	23

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	16	84	0	0	0	0	0	100	0	13
2017	Not a person with a disability	22	40	17	7	3	2	9	71	11	334
2014	Person with a disability	18	59	0	6	6	0	12	87	13	15
2014	Not a person with a disability	22	43	16	5	3	2	9	73	9	307
2011	Person with a disability	25	53	11	0	5	0	5	83	6	16
2011	Not a person with a disability	19	48	10	9	2	1	12	77	12	299
2008	Person with a disability	0	40	30	20	0	10	0	44	22	10
2008	Not a person with a disability	19	46	12	7	5	1	10	73	14	322

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	37	14	25	0	0	15	9	67	0	13
2017	Not a person with a disability	11	16	19	5	2	34	13	51	12	332
2014	Person with a disability	11	23	24	6	6	18	12	49	17	15
2014	Not a person with a disability	8	18	17	4	2	40	11	53	13	306
2011	Person with a disability	22	5	16	5	5	22	25	50	20	16
2011	Not a person with a disability	8	18	21	3	2	32	15	49	11	299

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	60	24	0	0	0	16	0	100	0	13
2017	Not a person with a disability	39	26	9	2	1	14	10	85	4	334
2014	Person with a disability	17	65	6	0	0	0	12	93	0	15
2014	Not a person with a disability	30	30	14	2	3	11	9	76	7	307
2011	Person with a disability	46	11	5	11	5	16	5	73	20	16
2011	Not a person with a disability	31	30	12	5	1	11	11	77	7	298
2008	Person with a disability	10	20	10	30	0	30	0	43	43	10
2008	Not a person with a disability	31	31	10	2	1	14	10	82	4	321

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	47	18	8	10	0	18	0	79	12	12
2017	Not a person with a disability	32	28	11	3	2	14	9	78	7	334
2014	Person with a disability	29	30	12	6	6	6	12	71	15	15
2014	Not a person with a disability	25	29	15	4	3	15	9	72	8	307
2011	Person with a disability	41	16	5	5	5	21	5	78	15	16
2011	Not a person with a disability	29	30	13	4	1	12	11	77	6	299
2008	Person with a disability	20	20	20	10	10	20	0	50	25	10
2008	Not a person with a disability	29	34	11	3	2	11	10	80	6	321

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	40	42	10	8	0	0	0	82	8	12
2017	Not a person with a disability	60	22	8	3	4	2	1	85	7	333

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	53	33	7	0	7	0	0	85	7	13
2017	Not a person with a disability	60	23	6	3	4	2	1	86	7	334

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	32	38	7	16	0	6	0	75	17	13
2017	Not a person with a disability	35	46	9	5	2	2	0	83	8	334

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	33	14	29	7	16	0	0	47	24	13
2017	Not a person with a disability	25	44	19	6	4	2	0	71	10	334

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	17	7	7	29	0	15	48	43	13
2017	Not a person with a disability	21	22	21	16	19	0	1	43	35	334

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	22	17	22	7	24	0	9	43	33	13
2017	Not a person with a disability	18	30	31	14	5	0	2	49	20	331

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	30	23	7	24	7	0	9	58	34	13
2017	Not a person with a disability	21	37	24	8	8	0	2	60	16	333

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	29	15	24	0	23	0	9	49	25	13
2017	Not a person with a disability	19	29	23	16	9	0	3	50	26	333

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	36	30	9	0	0	0	25	88	0	13
2017	Not a person with a disability	45	27	15	2	1	0	8	79	4	333

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	33	36	7	7	7	0	9	76	16	13
2017	Not a person with a disability	30	35	20	8	6	0	1	66	14	330

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	38	24	29	0	0	0	9	68	0	13
2017	Not a person with a disability	29	34	23	7	5	1	1	64	13	329

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	23	47	7	0	0	9	41	8	13
2017	Not a person with a disability	25	38	23	10	3	0	2	64	13	329

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	38	0	40	6	7	0	9	42	14	13
2017	Not a person with a disability	32	33	18	9	5	0	2	67	14	330

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	7	21	49	0	14	0	9	31	15	13
2017	Not a person with a disability	32	37	20	7	2	1	2	71	9	330

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	78	0	13	0	0	0	9	86	0	13
2017	Not a person with a disability	58	23	9	6	2	0	2	82	9	333

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	60	6	9	7	0	0	18	80	9	13
2017	Not a person with a disability	71	14	4	5	3	1	2	88	8	332

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	55	21	15	0	0	0	9	83	0	13
2017	Not a person with a disability	52	27	13	2	3	1	2	81	5	331

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	37	38	9	0	7	0	9	82	8	13
2017	Not a person with a disability	61	19	8	6	4	1	2	82	10	330

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	69	16	0	0	0	0	15	100	0	13
2017	Not a person with a disability	49	14	8	2	1	1	24	85	5	332

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	76	7	7	0	0	0	9	92	0	13
2017	Not a person with a disability	69	18	5	1	0	0	8	94	1	331

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	84	7	0	0	0	0	9	100	0	13
2017	Not a person with a disability	74	11	4	3	2	0	6	91	5	333

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	57	6	21	7	0	0	9	69	8	13
2017	Not a person with a disability	48	31	13	3	2	0	2	81	6	332

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	16	29	31	0	0	0	40	31	13
2017	Not a person with a disability	11	34	41	10	4	1	0	45	14	333

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	9	43	8	25	0	0	33	24	13
2017	Not a person with a disability	4	15	40	30	11	0	0	42	19	333

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	16	32	0	6	31	15	0	19	81	13
2017	Not a person with a disability	28	20	20	15	13	3	0	29	71	334

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	26	225

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	40	225

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	20	225

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	37	225

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	13	225

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	38	225

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Not a person with a disability	5	48	23	8	3	13	218

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Not a person with a disability	21	26	13	12	20	1	6	51	34	227

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Not a person with a disability	4	8	9	18	50	3	8	14	76	226

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 117. Are you a person with a disability?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.