2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	33	13	9	0	3	0	77	10	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	47	9	5	5	0	0	80	10	73
2017	Bachelor's degree	30	50	10	8	2	0	0	80	10	125
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	47	10	4	2	0	0	83	6	111
2014	Secondary or high school graduation certificate or equivalent or less	26	58	5	11	0	0	0	84	11	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	29	20	8	2	0	0	70	10	54
2014	University certificate or diploma below the bachelor's level	55	38	7	0	0	0	0	93	0	17
2014	Bachelor's degree	36	39	11	6	7	0	0	76	13	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	38	12	3	3	0	0	83	5	111
2011	Secondary or high school graduation certificate or equivalent or less	47	34	12	4	4	0	0	81	7	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	38	7	3	6	0	0	84	9	53
2011	University certificate or diploma below the bachelor's level	35	35	12	12	6	0	0	71	18	17
2011	Bachelor's degree	42	40	9	8	1	0	0	82	9	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	38	14	10	3	0	0	73	13	90
2008	Secondary or high school graduation certificate or equivalent or less	48	44	5	2	0	0	2	94	2	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	38	7	9	9	2	0	74	19	55
2008	University certificate or diploma below the bachelor's level	43	24	29	0	5	0	0	67	5	21
2008	Bachelor's degree	38	41	11	8	2	0	0	79	10	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	34	11	8	7	0	0	74	15	88

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	35	18	0	6	76	6	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	35	12	4	8	76	12	73
2017	Bachelor's degree	36	42	9	10	3	78	13	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	43	15	6	3	75	10	111

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	23	7	3	0	90	3	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	32	9	1	1	88	3	72
2017	Bachelor's degree	45	43	8	4	1	87	4	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	40	5	4	2	89	5	111
2014	Secondary or high school graduation certificate or equivalent or less	60	27	13	0	0	87	0	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	33	9	5	0	86	5	54
2014	University certificate or diploma below the bachelor's level	71	29	0	0	0	100	0	17
2014	Bachelor's degree	50	37	7	5	1	87	6	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	25	8	1	0	91	1	111
2011	Secondary or high school graduation certificate or equivalent or less	69	18	11	2	0	87	2	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	27	7	3	0	90	3	53
2011	University certificate or diploma below the bachelor's level	59	35	6	0	0	94	0	17
2011	Bachelor's degree	51	40	6	3	0	91	3	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	29	14	4	0	82	4	90

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	43	10	0	3	0	87	3	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	37	9	3	3	0	86	5	72
2017	Bachelor's degree	41	44	7	6	4	0	84	9	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	42	8	5	2	0	85	7	111
2014	Secondary or high school graduation certificate or equivalent or less	38	46	10	3	3	0	85	5	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	46	12	3	0	0	84	3	53
2014	University certificate or diploma below the bachelor's level	66	29	5	0	0	0	95	0	17
2014	Bachelor's degree	43	34	13	6	4	0	77	10	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	33	11	2	3	0	83	6	111
2011	Secondary or high school graduation certificate or equivalent or less	54	32	7	4	4	0	86	7	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	40	6	5	2	0	87	7	53
2011	University certificate or diploma below the bachelor's level	53	24	12	12	0	0	77	12	17
2011	Bachelor's degree	47	39	9	4	2	0	85	5	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39	13	7	2	0	78	9	90
2008	Secondary or high school graduation certificate or equivalent or less	53	42	3	2	0	0	95	2	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	36	7	7	4	2	81	11	55
2008	University certificate or diploma below the bachelor's level	48	38	10	5	0	0	86	5	21
2008	Bachelor's degree	45	41	7	5	2	0	86	7	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	35	15	5	3	0	77	8	88

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	38	14	4	3	0	80	7	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	24	13	5	1	0	80	7	73
2017	Bachelor's degree	51	29	10	7	2	1	81	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	39	8	4	1	2	86	5	111
2014	Secondary or high school graduation certificate or equivalent or less	43	39	5	8	5	0	82	13	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	31	10	14	3	0	73	17	54
2014	University certificate or diploma below the bachelor's level	44	51	0	0	5	0	95	5	17
2014	Bachelor's degree	45	39	5	5	6	0	84	11	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	30	10	4	4	1	81	9	111
2011	Secondary or high school graduation certificate or equivalent or less	54	26	16	0	4	0	80	4	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	26	15	3	5	0	77	8	53
2011	University certificate or diploma below the bachelor's level	59	12	6	18	6	0	71	23	17
2011	Bachelor's degree	44	34	11	7	4	0	78	11	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	30	12	4	3	0	80	8	90

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	37	16	10	0	0	0	74	10	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	25	9	6	4	0	0	81	9	73
2017	Bachelor's degree	46	37	10	4	3	0	0	83	7	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	37	14	4	1	0	0	81	5	111
2014	Secondary or high school graduation certificate or equivalent or less	38	38	16	3	5	0	0	76	8	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	36	17	10	3	0	0	70	13	54
2014	University certificate or diploma below the bachelor's level	44	51	0	5	0	0	0	95	5	17
2014	Bachelor's degree	42	41	7	3	7	0	0	83	10	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	31	10	7	6	0	0	78	13	111
2011	Secondary or high school graduation certificate or equivalent or less	47	39	9	2	4	0	0	86	5	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	28	14	4	5	0	0	78	8	52
2011	University certificate or diploma below the bachelor's level	59	12	6	18	6	0	0	71	23	17
2011	Bachelor's degree	41	37	11	7	4	0	0	78	11	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	37	11	9	2	0	0	78	11	90
2008	Secondary or high school graduation certificate or equivalent or less	46	45	5	0	3	0	2	92	3	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	43	2	11	4	0	0	83	15	54
2008	University certificate or diploma below the bachelor's level	67	19	10	5	0	0	0	86	5	21
2008	Bachelor's degree	36	44	13	4	2	1	0	81	6	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	36	15	8	3	0	0	74	11	88

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	12	34	13	0	6	0	50	13	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	21	11	8	5	6	1	75	14	73
2017	Bachelor's degree	40	33	10	8	5	4	0	75	14	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	22	21	8	3	3	0	66	12	111
2014	Secondary or high school graduation certificate or equivalent or less	56	20	13	0	5	5	0	81	5	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	24	16	18	3	0	0	63	21	54
2014	University certificate or diploma below the bachelor's level	38	40	6	0	5	11	0	88	6	17
2014	Bachelor's degree	41	27	17	7	8	0	0	68	15	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	29	14	6	6	4	2	73	13	111
2011	Secondary or high school graduation certificate or equivalent or less	43	36	9	2	2	7	2	86	4	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	16	14	5	4	4	0	77	9	52
2011	University certificate or diploma below the bachelor's level	35	23	6	18	12	6	0	62	31	17
2011	Bachelor's degree	40	23	18	8	7	3	0	66	15	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	23	9	12	9	6	0	69	22	90
2008	Secondary or high school graduation certificate or equivalent or less	55	28	6	5	2	2	3	87	6	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	22	6	11	9	4	0	73	21	54
2008	University certificate or diploma below the bachelor's level	29	52	14	0	0	0	5	85	0	21
2008	Bachelor's degree	33	28	17	10	8	4	0	64	18	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	24	15	10	9	5	1	64	20	88

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	25	11	3	0	9	3	84	3	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	30	9	5	0	4	0	85	5	72
2017	Bachelor's degree	55	26	11	4	3	1	1	82	7	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	29	10	3	1	3	3	86	4	111
2014	Secondary or high school graduation certificate or equivalent or less	56	15	21	5	3	0	0	72	8	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	29	13	5	3	2	0	78	9	54
2014	University certificate or diploma below the bachelor's level	66	16	18	0	0	0	0	82	0	17
2014	Bachelor's degree	47	36	7	4	5	1	0	84	9	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	20	16	5	7	3	2	70	13	111
2011	Secondary or high school graduation certificate or equivalent or less	47	25	13	4	9	4	0	74	13	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	32	8	5	5	0	0	82	10	54
2011	University certificate or diploma below the bachelor's level	47	18	30	6	0	0	0	65	6	17
2011	Bachelor's degree	45	37	12	2	5	0	0	81	6	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	27	10	4	5	5	1	79	10	90
2008	Secondary or high school graduation certificate or equivalent or less	40	38	15	5	0	2	0	80	5	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	25	19	8	4	4	0	69	12	53
2008	University certificate or diploma below the bachelor's level	43	14	24	0	0	14	5	71	0	21
2008	Bachelor's degree	42	35	12	4	2	5	0	81	6	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	31	13	5	6	6	1	76	11	88

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	36	4	0	3	0	0	93	3	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	13	4	4	1	0	80	8	73
2017	Bachelor's degree	53	28	6	8	5	0	0	81	12	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	37	4	6	3	1	3	86	9	110
2014	Secondary or high school graduation certificate or equivalent or less	59	18	10	10	3	0	0	77	13	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	33	13	7	5	0	0	75	12	54
2014	University certificate or diploma below the bachelor's level	66	22	12	0	0	0	0	88	0	17
2014	Bachelor's degree	45	36	8	7	4	0	0	81	11	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	32	12	10	8	1	2	69	19	111
2011	Secondary or high school graduation certificate or equivalent or less	39	41	5	3	11	0	0	80	14	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	24	15	9	6	0	0	70	15	54
2011	University certificate or diploma below the bachelor's level	41	35	6	12	6	0	0	77	18	17
2011	Bachelor's degree	39	41	8	6	5	1	0	81	11	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	37	8	4	4	1	2	82	9	90
2008	Secondary or high school graduation certificate or equivalent or less	45	38	9	8	0	0	0	83	8	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	32	19	9	6	0	0	66	15	53
2008	University certificate or diploma below the bachelor's level	43	19	24	10	0	0	5	65	10	21
2008	Bachelor's degree	38	41	9	8	3	1	0	80	11	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	35	8	6	7	1	2	79	13	88

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	22	7	0	6	3	0	87	6	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	29	10	5	3	0	0	82	8	73
2017	Bachelor's degree	53	26	8	6	6	0	0	79	12	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	29	5	6	3	0	2	86	9	111
2014	Secondary or high school graduation certificate or equivalent or less	64	18	8	8	3	0	0	82	10	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	31	12	5	5	0	2	78	11	54
2014	University certificate or diploma below the bachelor's level	55	34	11	0	0	0	0	89	0	17
2014	Bachelor's degree	46	37	4	5	7	1	0	84	12	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	23	9	8	11	1	2	71	20	111

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	14	13	7	2	9	7	74	11	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	43	18	6	4	4	0	71	11	72
2017	Bachelor's degree	29	39	14	11	4	4	0	71	15	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	33	18	10	8	4	0	62	20	111
2014	Secondary or high school graduation certificate or equivalent or less	25	30	15	11	10	5	2	60	23	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	50	17	5	3	12	0	71	10	53
2014	University certificate or diploma below the bachelor's level	11	60	18	5	6	0	0	71	11	17
2014	Bachelor's degree	25	47	9	6	9	4	0	75	16	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	43	13	4	9	3	0	73	13	111
2011	Secondary or high school graduation certificate or equivalent or less	13	44	20	7	5	5	5	64	14	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	38	10	7	5	14	0	75	13	54
2011	University certificate or diploma below the bachelor's level	18	35	18	18	0	12	0	60	20	17
2011	Bachelor's degree	27	30	19	14	6	5	0	60	21	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	36	24	12	5	3	0	57	18	90

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	27	20	6	3	3	3	69	10	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	34	18	8	8	3	0	65	17	73
2017	Bachelor's degree	30	38	13	13	5	1	0	69	18	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	39	16	11	4	2	0	68	16	111
2014	Secondary or high school graduation certificate or equivalent or less	33	20	23	11	10	0	2	55	22	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	39	27	7	3	2	0	62	11	54
2014	University certificate or diploma below the bachelor's level	5	66	23	6	0	0	0	71	6	17
2014	Bachelor's degree	31	43	7	10	10	0	0	74	20	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	43	14	8	9	0	0	70	17	111
2011	Secondary or high school graduation certificate or equivalent or less	24	41	14	5	11	5	0	68	17	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	42	12	2	10	3	2	75	12	54
2011	University certificate or diploma below the bachelor's level	30	30	18	12	6	6	0	63	19	17
2011	Bachelor's degree	28	39	18	7	7	0	0	67	14	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	43	23	13	3	1	0	60	17	89
2008	Secondary or high school graduation certificate or equivalent or less	28	45	20	2	3	3	0	75	5	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	37	7	7	9	4	0	75	17	54
2008	University certificate or diploma below the bachelor's level	43	33	19	0	5	0	0	76	5	21
2008	Bachelor's degree	20	51	11	13	5	1	0	71	18	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	39	16	11	9	1	0	63	21	88

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	10	16	12	0	21	3	62	16	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	39	10	9	6	9	0	72	16	73
2017	Bachelor's degree	23	40	17	11	3	5	1	67	15	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	39	20	13	3	4	0	63	16	111
2014	Secondary or high school graduation certificate or equivalent or less	23	25	26	16	3	5	2	52	20	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	36	32	3	3	9	0	58	7	54
2014	University certificate or diploma below the bachelor's level	5	60	23	6	0	6	0	70	6	17
2014	Bachelor's degree	23	41	18	10	6	2	0	66	16	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	43	17	10	7	5	0	64	18	110
2011	Secondary or high school graduation certificate or equivalent or less	13	56	16	4	4	7	0	75	8	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	45	15	9	2	7	0	73	11	54
2011	University certificate or diploma below the bachelor's level	12	53	23	6	0	6	0	69	6	17
2011	Bachelor's degree	23	37	28	8	3	1	0	61	11	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	50	22	11	1	0	0	66	12	90
2008	Secondary or high school graduation certificate or equivalent or less	20	49	20	3	2	6	0	74	5	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	43	19	6	4	7	0	70	10	54
2008	University certificate or diploma below the bachelor's level	33	43	10	5	5	5	0	80	10	21
2008	Bachelor's degree	20	38	19	16	3	5	0	61	20	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	41	22	17	3	3	0	56	21	88

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	28	10	16	2	10	3	67	21	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	43	9	8	6	10	0	74	16	73
2017	Bachelor's degree	24	35	17	6	11	6	0	63	19	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	30	16	16	8	8	0	57	26	111
2014	Secondary or high school graduation certificate or equivalent or less	30	18	23	16	8	3	2	51	25	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	38	22	4	10	10	0	60	16	54
2014	University certificate or diploma below the bachelor's level	12	43	20	6	6	12	0	63	14	16
2014	Bachelor's degree	23	40	11	8	11	7	0	68	21	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	36	12	18	10	2	0	60	28	111
2011	Secondary or high school graduation certificate or equivalent or less	25	25	20	12	7	10	0	56	22	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	41	20	3	5	12	0	68	10	54
2011	University certificate or diploma below the bachelor's level	18	35	12	12	12	12	0	60	27	17
2011	Bachelor's degree	21	38	16	11	7	7	0	63	20	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	32	27	10	5	6	0	55	16	90
2008	Secondary or high school graduation certificate or equivalent or less	15	45	20	12	2	6	0	64	15	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	31	17	11	11	7	0	58	24	54
2008	University certificate or diploma below the bachelor's level	29	29	24	0	10	10	0	63	11	21
2008	Bachelor's degree	22	41	13	10	7	8	0	68	18	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	30	15	19	10	8	0	52	32	88

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	11	27	16	2	14	3	46	22	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	35	22	9	5	3	0	62	15	73
2017	Bachelor's degree	22	40	13	12	10	3	0	64	22	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	40	15	16	6	4	0	61	23	111
2014	Secondary or high school graduation certificate or equivalent or less	30	13	31	13	8	3	2	46	22	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	39	22	21	5	0	0	52	26	54
2014	University certificate or diploma below the bachelor's level	11	55	29	0	6	0	0	66	6	17
2014	Bachelor's degree	18	40	15	15	10	2	0	59	25	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	42	16	13	10	2	0	60	24	111
2011	Secondary or high school graduation certificate or equivalent or less	22	49	13	9	5	2	0	73	15	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	35	19	5	5	3	0	71	10	54
2011	University certificate or diploma below the bachelor's level	30	35	12	23	0	0	0	65	23	17
2011	Bachelor's degree	22	47	8	19	3	1	0	70	22	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	52	11	14	2	1	1	72	17	90
2008	Secondary or high school graduation certificate or equivalent or less	25	49	12	8	5	2	0	75	13	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	50	9	19	6	0	0	67	24	54
2008	University certificate or diploma below the bachelor's level	35	55	10	0	0	0	0	90	0	20
2008	Bachelor's degree	22	52	15	9	2	1	0	74	11	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	43	17	11	5	2	0	66	16	87

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	38	13	10	3	0	0	73	13	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	36	17	4	4	0	0	75	8	72
2017	Bachelor's degree	33	39	15	8	5	0	0	73	12	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	35	16	6	6	0	1	72	13	111
2014	Secondary or high school graduation certificate or equivalent or less	53	21	13	5	5	0	3	76	11	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	32	20	8	12	0	0	60	20	54
2014	University certificate or diploma below the bachelor's level	27	51	6	11	5	0	0	78	16	17
2014	Bachelor's degree	32	42	10	9	7	0	0	74	16	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	33	11	18	6	1	0	65	25	111
2011	Secondary or high school graduation certificate or equivalent or less	31	32	18	7	11	0	0	64	18	48
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	38	24	2	10	0	0	65	11	54
2011	University certificate or diploma below the bachelor's level	50	19	19	6	6	0	0	69	13	16
2011	Bachelor's degree	26	40	15	11	8	0	0	66	19	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	39	12	15	8	0	0	66	23	90

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	33	10	7	3	3	79	10	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	45	7	6	1	0	86	7	73
2017	Bachelor's degree	39	40	10	6	5	0	80	11	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	49	12	8	4	0	76	12	111

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	17	24	11	0	24	0	54	15	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	26	23	11	11	16	4	45	27	72
2017	Bachelor's degree	16	23	11	20	9	19	2	50	37	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	23	16	17	10	22	2	43	35	111
2014	Secondary or high school graduation certificate or equivalent or less	15	23	10	25	16	7	3	42	46	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	25	21	12	8	22	3	46	27	54
2014	University certificate or diploma below the bachelor's level	5	44	5	5	18	16	6	63	30	17
2014	Bachelor's degree	15	27	18	17	8	14	0	49	30	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	20	13	13	14	24	3	45	38	110

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	35	10	5	0	3	3	83	6	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	31	12	5	3	1	0	80	7	73
2017	Bachelor's degree	44	36	10	5	5	0	0	80	11	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	41	10	8	3	1	2	77	12	111
2014	Secondary or high school graduation certificate or equivalent or less	59	16	18	3	3	0	2	76	5	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	35	12	12	0	0	0	76	12	54
2014	University certificate or diploma below the bachelor's level	44	40	11	5	0	0	0	84	5	17
2014	Bachelor's degree	38	42	7	4	6	2	1	82	10	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	25	16	11	7	0	2	65	18	111
2011	Secondary or high school graduation certificate or equivalent or less	50	24	11	2	13	2	0	74	15	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	31	10	3	8	0	0	78	11	54
2011	University certificate or diploma below the bachelor's level	41	35	12	6	6	0	0	77	12	17
2011	Bachelor's degree	35	43	11	4	5	0	2	79	9	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	38	12	11	4	2	3	72	16	90
2008	Secondary or high school graduation certificate or equivalent or less	52	31	6	8	2	0	2	84	9	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	40	6	9	9	0	0	75	19	53
2008	University certificate or diploma below the bachelor's level	29	48	19	5	0	0	0	76	5	21
2008	Bachelor's degree	31	46	10	8	4	1	0	78	12	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	41	13	7	7	1	1	73	14	88

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	39	6	5	0	0	7	88	5	16
2017	Bachelor's degree	34	36	8	7	7	5	2	76	16	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	38	10	6	6	12	4	74	14	50
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	38	6	0	0	0	12	93	0	16
2014	Bachelor's degree	25	43	7	5	2	5	13	82	9	40
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	33	7	12	3	5	19	72	19	40

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	30	13	10	0	0	0	77	10	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	38	14	7	5	3	0	73	12	73
2017	Bachelor's degree	39	36	12	7	3	2	0	77	11	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	37	9	10	4	6	0	74	16	111
2014	Secondary or high school graduation certificate or equivalent or less	31	25	20	14	5	2	3	60	20	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	38	19	11	2	4	0	66	14	54
2014	University certificate or diploma below the bachelor's level	27	55	7	11	0	0	0	82	11	17
2014	Bachelor's degree	33	49	7	9	2	0	0	82	11	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	43	7	5	5	4	0	82	11	111
2011	Secondary or high school graduation certificate or equivalent or less	40	30	9	12	4	2	4	74	17	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	35	17	9	0	3	2	74	9	54
2011	University certificate or diploma below the bachelor's level	41	24	12	12	6	6	0	69	19	17
2011	Bachelor's degree	41	40	8	5	5	1	0	82	9	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	42	12	4	2	3	1	81	7	90
2008	Secondary or high school graduation certificate or equivalent or less	31	48	12	8	2	0	0	78	9	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	44	20	4	2	0	2	74	6	54
2008	University certificate or diploma below the bachelor's level	48	43	0	10	0	0	0	90	10	21
2008	Bachelor's degree	45	39	7	7	2	0	1	84	9	101
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	33	10	3	3	2	0	83	7	88

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	22	10	17	6	14	0	61	27	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	9	10	10	4	1	70	21	73
2017	Bachelor's degree	38	25	8	13	5	10	1	70	21	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	29	17	15	5	9	0	59	22	111
2014	Secondary or high school graduation certificate or equivalent or less	23	38	15	3	10	8	3	69	14	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	39	3	24	2	7	0	69	28	54
2014	University certificate or diploma below the bachelor's level	38	38	12	5	6	0	0	77	11	17
2014	Bachelor's degree	36	33	6	7	9	9	0	76	17	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	28	8	7	11	16	0	69	22	111
2011	Secondary or high school graduation certificate or equivalent or less	33	27	20	8	7	4	2	63	17	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	21	27	9	5	5	2	56	15	54
2011	University certificate or diploma below the bachelor's level	35	18	12	29	0	6	0	56	31	17
2011	Bachelor's degree	38	26	12	10	7	6	0	68	19	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	37	8	7	8	7	1	76	15	90
2008	Secondary or high school graduation certificate or equivalent or less	31	35	15	9	3	6	0	70	13	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	39	9	11	7	9	2	69	21	54
2008	University certificate or diploma below the bachelor's level	62	24	5	0	0	10	0	95	0	21
2008	Bachelor's degree	43	25	12	6	5	8	1	75	12	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	25	5	9	7	15	1	76	19	88

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	36	9	10	0	0	0	81	10	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	35	9	11	0	0	0	80	11	73
2017	Bachelor's degree	41	34	10	11	4	0	0	76	14	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	41	12	7	4	0	1	77	11	111
2014	Secondary or high school graduation certificate or equivalent or less	36	41	3	5	8	3	5	83	14	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	50	22	2	8	0	0	68	10	54
2014	University certificate or diploma below the bachelor's level	33	43	18	0	0	0	6	81	0	17
2014	Bachelor's degree	35	39	10	8	6	1	2	76	14	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	41	12	10	6	0	0	72	16	111
2011	Secondary or high school graduation certificate or equivalent or less	31	39	13	7	5	0	5	73	13	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	27	14	8	3	2	3	73	12	54
2011	University certificate or diploma below the bachelor's level	41	29	18	6	6	0	0	70	12	17
2011	Bachelor's degree	31	47	10	5	5	0	3	80	10	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	54	12	5	2	0	1	80	8	90
2008	Secondary or high school graduation certificate or equivalent or less	30	48	9	5	3	0	5	82	8	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	47	9	5	4	0	2	81	9	55
2008	University certificate or diploma below the bachelor's level	33	33	24	5	5	0	0	67	10	21
2008	Bachelor's degree	24	43	25	5	1	0	2	68	6	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	41	14	10	3	0	1	72	14	88

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	41	10	4	3	0	83	7	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	43	4	8	3	0	85	11	73
2017	Bachelor's degree	36	48	6	8	1	0	85	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	38	9	7	2	0	82	9	110
2014	Secondary or high school graduation certificate or equivalent or less	42	40	13	3	3	0	82	6	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	37	7	13	0	0	80	13	54
2014	University certificate or diploma below the bachelor's level	49	44	7	0	0	0	93	0	17
2014	Bachelor's degree	42	40	11	7	0	0	82	7	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	38	11	4	1	0	84	5	111
2011	Secondary or high school graduation certificate or equivalent or less	56	20	17	5	2	0	75	7	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	40	12	10	2	0	77	12	53
2011	University certificate or diploma below the bachelor's level	44	31	12	6	6	0	75	12	16
2011	Bachelor's degree	50	37	8	4	1	0	87	5	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	38	6	11	1	0	82	12	90
2008	Secondary or high school graduation certificate or equivalent or less	54	33	13	0	0	0	87	0	63
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	42	5	5	7	2	81	13	55
2008	University certificate or diploma below the bachelor's level	43	38	10	5	5	0	81	10	21
2008	Bachelor's degree	40	38	9	7	6	0	78	13	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	41	9	9	5	0	77	14	88

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	33	13	4	3	0	80	7	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	44	7	2	3	0	88	5	73
2017	Bachelor's degree	41	47	5	5	2	0	88	7	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	36	7	5	2	0	85	7	110
2014	Secondary or high school graduation certificate or equivalent or less	39	48	8	3	3	0	87	6	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	39	2	13	0	0	85	13	54
2014	University certificate or diploma below the bachelor's level	60	22	7	11	0	0	82	11	17
2014	Bachelor's degree	46	43	9	2	1	0	88	3	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	31	7	4	3	0	87	6	111
2011	Secondary or high school graduation certificate or equivalent or less	54	34	7	4	2	0	88	5	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	44	5	8	2	0	85	10	54
2011	University certificate or diploma below the bachelor's level	59	24	0	12	6	0	82	18	17
2011	Bachelor's degree	44	48	5	3	1	0	92	4	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	42	7	3	3	0	87	7	90
2008	Secondary or high school graduation certificate or equivalent or less	55	36	6	3	0	0	91	3	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	56	7	0	2	2	91	2	55
2008	University certificate or diploma below the bachelor's level	71	10	14	5	0	0	81	5	21
2008	Bachelor's degree	50	36	7	5	2	0	86	7	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	43	5	9	2	0	84	11	88

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	28	10	13	2	6	0	74	16	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	40	10	5	7	3	0	77	13	71
2017	Bachelor's degree	33	43	9	2	9	2	1	79	12	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	45	13	10	4	4	0	72	15	111
2014	Secondary or high school graduation certificate or equivalent or less	38	31	21	5	3	0	2	71	8	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	32	14	7	14	0	0	66	20	54
2014	University certificate or diploma below the bachelor's level	27	50	18	6	0	0	0	77	6	17
2014	Bachelor's degree	29	42	14	9	5	1	0	71	14	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	38	11	12	6	3	1	69	19	110
2011	Secondary or high school graduation certificate or equivalent or less	39	34	5	9	4	2	7	80	14	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	36	15	5	3	0	0	77	8	54
2011	University certificate or diploma below the bachelor's level	41	41	0	12	0	6	0	87	13	17
2011	Bachelor's degree	32	35	12	10	7	3	1	70	18	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	42	21	7	8	0	0	65	14	90
2008	Secondary or high school graduation certificate or equivalent or less	25	50	14	3	3	3	2	79	7	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	40	15	9	7	0	2	69	17	55
2008	University certificate or diploma below the bachelor's level	24	33	29	0	5	10	0	63	5	21
2008	Bachelor's degree	19	45	17	14	4	2	0	65	18	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	41	9	15	13	1	0	63	28	88

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	23	7	18	15	0	12	55	37	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	31	21	6	19	0	1	53	26	73
2017	Bachelor's degree	25	35	12	10	14	3	1	63	25	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	36	10	15	17	2	1	57	32	111
2014	Secondary or high school graduation certificate or equivalent or less	22	32	21	10	10	0	5	57	22	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	34	13	19	17	0	3	49	37	54
2014	University certificate or diploma below the bachelor's level	11	33	11	22	18	6	0	46	42	17
2014	Bachelor's degree	21	36	14	16	12	0	1	57	29	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	23	14	21	15	3	5	45	39	111
2011	Secondary or high school graduation certificate or equivalent or less	15	24	14	27	9	2	9	43	40	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	24	12	25	13	0	0	51	37	54
2011	University certificate or diploma below the bachelor's level	24	6	12	30	18	6	6	33	53	17
2011	Bachelor's degree	22	27	13	22	16	0	0	49	39	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	33	10	12	20	2	5	56	34	90
2008	Secondary or high school graduation certificate or equivalent or less	15	31	23	12	11	0	8	50	25	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	30	13	19	24	0	2	43	43	54
2008	University certificate or diploma below the bachelor's level	10	43	19	0	5	14	10	69	6	21
2008	Bachelor's degree	21	39	8	14	12	4	2	64	28	100
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	31	10	16	20	2	3	51	39	88

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	37	7	7	6	3	0	80	13	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	9	4	7	0	0	80	11	72
2017	Bachelor's degree	42	42	8	7	2	0	0	83	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	35	8	5	4	0	0	82	10	111
2014	Secondary or high school graduation certificate or equivalent or less	29	48	8	8	5	0	2	79	13	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	45	8	12	12	0	0	68	24	54
2014	University certificate or diploma below the bachelor's level	27	44	17	11	0	0	0	71	11	17
2014	Bachelor's degree	40	36	11	9	4	0	0	76	13	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	44	9	9	5	0	0	77	14	111
2011	Secondary or high school graduation certificate or equivalent or less	26	52	9	2	5	0	5	83	8	48
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	35	16	5	6	0	0	73	12	53
2011	University certificate or diploma below the bachelor's level	35	35	6	24	0	0	0	70	24	17
2011	Bachelor's degree	36	44	10	7	3	0	0	80	10	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	40	6	10	3	2	0	81	13	90

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	24	14	3	6	0	0	77	9	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	40	5	4	4	0	0	87	8	72
2017	Bachelor's degree	42	37	11	6	4	0	0	79	10	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	31	12	10	3	1	0	74	13	111
2014	Secondary or high school graduation certificate or equivalent or less	44	31	12	8	3	0	2	77	11	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	36	8	17	5	0	0	70	22	54
2014	University certificate or diploma below the bachelor's level	55	27	12	6	0	0	0	82	6	17
2014	Bachelor's degree	48	30	9	8	5	0	0	78	13	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	37	9	11	7	0	0	72	19	111

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	45	9	4	6	0	0	81	10	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	45	4	3	4	0	1	89	7	72
2017	Bachelor's degree	36	43	13	5	4	0	0	79	8	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	43	12	5	3	0	0	80	8	110
2014	Secondary or high school graduation certificate or equivalent or less	35	48	5	3	8	0	0	84	11	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	38	20	10	3	0	0	66	14	54
2014	University certificate or diploma below the bachelor's level	49	27	23	0	0	0	0	77	0	17
2014	Bachelor's degree	39	44	7	7	3	0	0	83	10	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	10	9	3	2	0	78	12	111
2011	Secondary or high school graduation certificate or equivalent or less	43	41	11	2	2	2	0	85	4	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	38	9	8	2	0	0	82	10	54
2011	University certificate or diploma below the bachelor's level	41	41	12	6	0	0	0	82	6	17
2011	Bachelor's degree	35	47	7	8	3	0	0	82	11	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	44	8	2	2	1	3	87	5	89

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	25	22	3	4	6	0	69	7	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	48	15	5	5	0	0	75	11	73
2017	Bachelor's degree	32	44	12	6	3	2	1	78	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	41	15	9	4	6	0	71	13	111

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	20	7	0	6	0	12	86	7	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	21	8	0	3	0	0	90	3	73
2017	Bachelor's degree	53	29	7	6	4	0	1	83	10	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	40	5	4	5	0	0	86	9	111
2014	Secondary or high school graduation certificate or equivalent or less	55	23	9	13	0	0	0	78	13	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	35	16	7	3	0	2	74	10	53
2014	University certificate or diploma below the bachelor's level	38	40	5	11	5	0	0	78	17	17
2014	Bachelor's degree	44	30	10	9	6	0	1	75	15	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	31	10	6	7	0	0	77	13	111
2011	Secondary or high school graduation certificate or equivalent or less	43	39	9	4	4	0	2	84	7	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	39	12	4	0	0	2	85	4	53
2011	University certificate or diploma below the bachelor's level	53	23	6	18	0	0	0	76	18	17
2011	Bachelor's degree	36	43	11	7	2	1	0	80	9	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	36	6	5	7	0	1	81	12	90

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	16	16	7	7	3	30	57	20	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	19	9	4	9	1	13	75	15	73
2017	Bachelor's degree	27	23	9	5	12	5	17	66	22	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	18	18	14	12	5	9	48	31	111
2014	Secondary or high school graduation certificate or equivalent or less	37	20	8	3	11	0	22	73	17	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	25	19	8	7	2	5	64	16	54
2014	University certificate or diploma below the bachelor's level	16	27	5	33	18	0	0	44	51	17
2014	Bachelor's degree	30	23	13	8	13	0	12	61	24	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	20	10	16	18	2	8	51	38	111
2011	Secondary or high school graduation certificate or equivalent or less	40	19	12	4	11	2	13	69	17	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	26	9	0	2	3	20	86	2	53
2011	University certificate or diploma below the bachelor's level	53	12	12	12	6	0	6	69	19	17
2011	Bachelor's degree	24	25	16	16	10	1	9	54	29	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	27	20	14	10	2	12	49	28	90
2008	Secondary or high school graduation certificate or equivalent or less	47	16	8	8	6	2	14	74	17	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	27	11	7	7	0	9	72	16	55
2008	University certificate or diploma below the bachelor's level	43	5	10	14	14	0	14	56	33	21
2008	Bachelor's degree	27	25	9	13	12	3	11	61	28	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	19	8	16	17	9	13	48	42	88

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	27	13	7	0	0	0	81	7	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	39	5	4	1	0	1	90	5	73
2017	Bachelor's degree	51	31	11	3	3	0	1	83	6	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	43	9	2	1	0	2	88	3	111
2014	Secondary or high school graduation certificate or equivalent or less	39	48	8	3	3	0	0	87	5	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	40	22	5	0	0	0	73	5	54
2014	University certificate or diploma below the bachelor's level	29	48	18	6	0	0	0	77	6	16
2014	Bachelor's degree	32	31	20	13	4	0	1	63	17	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	41	13	11	1	0	0	75	12	111
2011	Secondary or high school graduation certificate or equivalent or less	31	36	27	4	4	0	0	66	7	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	42	15	2	0	0	0	83	2	54
2011	University certificate or diploma below the bachelor's level	23	53	18	6	0	0	0	76	6	17
2011	Bachelor's degree	31	37	17	10	5	0	0	68	15	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	36	20	8	7	0	0	66	14	90
2008	Secondary or high school graduation certificate or equivalent or less	29	37	19	8	8	0	0	65	16	63
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	35	24	13	2	0	0	62	15	55
2008	University certificate or diploma below the bachelor's level	24	52	19	0	5	0	0	76	5	21
2008	Bachelor's degree	22	41	19	11	7	0	1	63	18	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	37	18	13	3	1	1	65	16	87

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	12	11	3	3	3	7	81	7	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	15	8	0	4	4	3	87	4	73
2017	Bachelor's degree	55	21	7	7	3	2	4	82	11	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	28	8	3	3	5	5	85	6	111
2014	Secondary or high school graduation certificate or equivalent or less	45	27	13	0	8	0	7	78	8	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	19	8	5	5	7	7	79	12	54
2014	University certificate or diploma below the bachelor's level	44	28	6	0	11	11	0	81	13	17
2014	Bachelor's degree	51	32	6	5	3	3	1	86	8	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	25	5	9	8	7	9	74	20	111
2011	Secondary or high school graduation certificate or equivalent or less	46	20	5	6	9	8	5	77	17	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	17	10	7	3	5	9	76	12	53
2011	University certificate or diploma below the bachelor's level	47	23	18	6	0	6	0	75	7	17
2011	Bachelor's degree	47	30	6	9	3	3	2	81	13	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	27	9	7	7	3	7	76	14	90

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	39	26	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	49	27	73
2017	Bachelor's degree	30	33	37	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	31	35	111
2014	Secondary or high school graduation certificate or equivalent or less	21	57	23	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	32	39	54
2014	University certificate or diploma below the bachelor's level	11	51	38	17
2014	Bachelor's degree	26	46	28	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	41	36	111
2011	Secondary or high school graduation certificate or equivalent or less	20	49	31	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	54	31	54
2011	University certificate or diploma below the bachelor's level	29	24	47	17
2011	Bachelor's degree	32	34	33	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	36	31	90

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	25	41	6	0	11	19
2017	Bachelor's degree	8	22	48	12	3	8	38
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	25	45	2	6	6	38
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	47	17	0	9999	6	15
2014	Bachelor's degree	18	14	61	4	9999	3	27
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	27	42	12	9999	8	26
2011	Secondary or high school graduation certificate or equivalent or less	72	9	0	0	9999	19	10
2011	Bachelor's degree	18	18	56	3	9999	6	33
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	16	42	16	9999	10	31

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	26	11	4	6	3	0	79	10	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	43	9	0	0	0	1	91	0	73
2017	Bachelor's degree	51	40	3	4	2	0	0	91	6	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	42	5	0	2	0	0	93	2	111
2014	Secondary or high school graduation certificate or equivalent or less	40	34	13	6	3	5	0	78	9	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	41	10	9	2	0	0	79	10	54
2014	University certificate or diploma below the bachelor's level	44	51	5	0	0	0	0	95	0	17
2014	Bachelor's degree	46	39	10	6	0	0	0	85	6	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	33	6	2	2	1	0	91	4	111
2011	Secondary or high school graduation certificate or equivalent or less	55	29	11	3	2	0	0	84	5	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	42	10	2	3	0	0	85	5	54
2011	University certificate or diploma below the bachelor's level	53	30	18	0	0	0	0	82	0	17
2011	Bachelor's degree	45	41	7	5	3	0	0	85	8	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	39	5	6	0	0	0	89	6	90
2008	Secondary or high school graduation certificate or equivalent or less	59	36	2	2	0	2	0	97	2	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	36	9	2	2	2	0	87	4	55
2008	University certificate or diploma below the bachelor's level	52	33	10	0	0	5	0	90	0	21
2008	Bachelor's degree	53	37	6	3	1	0	0	90	4	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	34	11	7	1	0	0	81	8	88

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	30	7	10	0	14	3	80	12	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	50	10	3	0	0	0	88	3	73
2017	Bachelor's degree	39	41	10	7	2	0	0	81	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	49	9	6	2	2	1	83	8	111
2014	Secondary or high school graduation certificate or equivalent or less	43	39	18	0	0	0	0	82	0	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	53	5	0	2	0	0	93	2	54
2014	University certificate or diploma below the bachelor's level	44	56	0	0	0	0	0	100	0	17
2014	Bachelor's degree	45	45	5	1	3	1	0	92	4	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	46	9	3	1	0	0	88	3	111
2011	Secondary or high school graduation certificate or equivalent or less	34	45	9	8	0	4	0	82	9	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	55	9	2	0	2	0	90	2	54
2011	University certificate or diploma below the bachelor's level	44	38	19	0	0	0	0	81	0	16
2011	Bachelor's degree	35	42	12	4	5	2	0	79	9	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	47	17	8	2	0	0	73	10	90

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	21	31	10	25	0	3	36	32	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	13	40	24	13	0	3	38	20	72
2017	Bachelor's degree	2	22	37	24	12	1	2	37	25	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	16	38	23	11	1	4	35	24	111
2014	Secondary or high school graduation certificate or equivalent or less	8	24	42	16	8	3	0	24	33	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	32	44	7	3	0	2	10	45	54
2014	University certificate or diploma below the bachelor's level	18	22	33	16	11	0	0	27	40	17
2014	Bachelor's degree	8	25	33	23	11	0	1	34	32	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	21	47	19	8	2	0	28	25	111
2011	Secondary or high school graduation certificate or equivalent or less	18	35	22	7	9	0	8	17	58	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	32	23	26	12	0	2	38	38	54
2011	University certificate or diploma below the bachelor's level	6	18	24	35	12	0	6	50	25	17
2011	Bachelor's degree	7	22	42	19	8	0	1	27	30	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	18	39	26	8	0	2	35	25	90
2008	Secondary or high school graduation certificate or equivalent or less	19	31	28	13	8	0	2	21	51	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	29	31	16	7	0	2	24	44	55
2008	University certificate or diploma below the bachelor's level	5	33	29	14	10	5	5	26	42	21
2008	Bachelor's degree	11	28	36	17	7	0	1	24	40	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	20	41	27	5	0	2	33	26	88

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	9	22	17	25	12	0	48	27	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11	39	27	17	0	6	47	11	72
2017	Bachelor's degree	3	12	30	31	18	2	4	52	16	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	16	36	25	14	0	4	41	22	111
2014	Secondary or high school graduation certificate or equivalent or less	3	10	31	30	21	5	0	54	14	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	15	21	30	19	2	8	54	22	54
2014	University certificate or diploma below the bachelor's level	18	5	28	33	5	6	6	43	26	17
2014	Bachelor's degree	4	5	19	38	28	2	4	70	10	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	6	23	37	26	3	1	65	12	111
2011	Secondary or high school graduation certificate or equivalent or less	7	18	25	22	9	5	14	38	30	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	9	32	21	22	5	5	48	17	54
2011	University certificate or diploma below the bachelor's level	6	12	18	29	12	0	23	54	23	17
2011	Bachelor's degree	5	10	15	42	24	1	4	69	15	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	5	23	41	21	0	7	66	9	90
2008	Secondary or high school graduation certificate or equivalent or less	6	13	37	22	19	0	3	43	20	63
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	11	29	25	15	5	5	45	22	55
2008	University certificate or diploma below the bachelor's level	0	29	14	38	5	5	10	50	33	21
2008	Bachelor's degree	3	17	27	33	16	2	2	51	20	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	17	31	31	15	1	3	48	20	88

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	15	27	7	24	3	6	34	36	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	12	34	25	16	4	6	45	18	72
2017	Bachelor's degree	7	15	38	24	14	0	2	39	22	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	19	27	26	11	1	3	38	34	110
2014	Secondary or high school graduation certificate or equivalent or less	8	21	40	20	7	2	2	28	30	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	31	22	20	10	2	7	33	43	54
2014	University certificate or diploma below the bachelor's level	29	11	44	16	0	0	0	16	40	17
2014	Bachelor's degree	10	18	36	20	12	0	4	34	29	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	23	33	20	10	2	1	31	35	111
2011	Secondary or high school graduation certificate or equivalent or less	9	32	25	22	4	4	5	28	45	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	12	24	26	18	5	8	51	22	54
2011	University certificate or diploma below the bachelor's level	12	6	23	23	12	0	23	46	23	17
2011	Bachelor's degree	9	24	26	28	11	0	2	40	34	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	16	29	34	14	0	1	49	22	90
2008	Secondary or high school graduation certificate or equivalent or less	10	31	29	21	6	2	2	28	42	62
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	24	35	16	4	2	9	22	39	55
2008	University certificate or diploma below the bachelor's level	14	19	24	14	10	5	14	29	41	21
2008	Bachelor's degree	7	22	43	15	9	1	4	25	30	101
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	25	32	22	10	1	0	32	36	88

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	7	14	29	40	0	3	71	15	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	5	30	35	24	0	5	62	6	71
2017	Bachelor's degree	6	8	35	34	16	0	2	51	14	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	14	36	27	12	1	4	41	20	110
2014	Secondary or high school graduation certificate or equivalent or less	3	8	23	35	24	2	5	64	11	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	16	38	29	7	0	3	37	24	54
2014	University certificate or diploma below the bachelor's level	5	33	45	11	6	0	0	17	38	17
2014	Bachelor's degree	9	17	36	29	6	0	3	37	26	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	23	41	15	10	3	0	25	33	110
2011	Secondary or high school graduation certificate or equivalent or less	7	30	28	19	7	2	7	29	40	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	17	28	19	24	2	5	46	24	54
2011	University certificate or diploma below the bachelor's level	12	12	12	53	6	0	6	62	25	17
2011	Bachelor's degree	7	19	34	28	10	0	1	39	27	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	22	39	21	9	0	1	30	30	90
2008	Secondary or high school graduation certificate or equivalent or less	8	22	34	19	17	0	0	36	30	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	22	38	24	5	0	2	30	31	55
2008	University certificate or diploma below the bachelor's level	10	29	19	19	19	0	5	40	40	21
2008	Bachelor's degree	9	15	48	19	6	3	1	26	25	101
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	19	33	28	10	2	1	40	26	88

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	3	15	14	40	0	7	58	25	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	14	27	22	23	1	7	49	21	72
2017	Bachelor's degree	10	18	21	28	18	2	4	49	29	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	18	33	22	15	1	5	39	27	111
2014	Secondary or high school graduation certificate or equivalent or less	17	16	23	22	15	5	3	40	35	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	40	27	13	7	0	3	20	51	54
2014	University certificate or diploma below the bachelor's level	18	33	33	11	6	0	0	16	50	17
2014	Bachelor's degree	15	24	30	13	12	3	3	27	41	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	22	36	17	9	3	1	26	36	110
2011	Secondary or high school graduation certificate or equivalent or less	24	24	21	8	15	0	9	25	52	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	15	30	21	12	0	7	35	33	54
2011	University certificate or diploma below the bachelor's level	23	12	35	12	12	0	6	25	38	17
2011	Bachelor's degree	11	19	29	23	13	2	3	37	32	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	24	25	20	15	0	6	37	37	90
2008	Secondary or high school graduation certificate or equivalent or less	19	25	22	16	14	0	3	31	46	63
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	33	31	9	11	0	2	20	48	55
2008	University certificate or diploma below the bachelor's level	14	24	14	24	19	0	5	45	40	21
2008	Bachelor's degree	13	25	26	23	11	1	1	34	39	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	10	25	27	13	2	6	43	30	88

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	6	13	13	31	8	3	50	35	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	20	21	22	24	1	5	48	29	72
2017	Bachelor's degree	8	17	23	34	14	2	3	50	25	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	11	34	26	16	0	5	44	20	111
2014	Secondary or high school graduation certificate or equivalent or less	8	8	30	26	21	2	5	51	17	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	17	22	25	12	14	5	45	27	54
2014	University certificate or diploma below the bachelor's level	5	16	22	29	17	6	5	51	25	17
2014	Bachelor's degree	5	11	22	35	21	5	2	60	17	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	7	25	36	23	4	3	64	8	111
2011	Secondary or high school graduation certificate or equivalent or less	5	30	28	10	12	4	10	26	41	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	17	24	29	20	7	3	55	19	54
2011	University certificate or diploma below the bachelor's level	12	23	6	30	6	6	18	47	46	17
2011	Bachelor's degree	3	11	26	31	24	1	5	58	14	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	12	23	32	27	1	6	63	12	90
2008	Secondary or high school graduation certificate or equivalent or less	10	13	29	25	11	5	8	42	25	63
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	16	31	16	7	7	7	28	36	55
2008	University certificate or diploma below the bachelor's level	10	24	10	29	10	10	10	47	41	21
2008	Bachelor's degree	5	10	29	29	17	5	5	51	16	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	15	23	31	17	3	6	53	23	88

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	23	24	3	24	3	6	30	44	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	14	30	29	17	1	5	49	19	73
2017	Bachelor's degree	8	10	36	27	17	1	0	45	18	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	14	38	22	10	4	5	35	24	111
2014	Secondary or high school graduation certificate or equivalent or less	13	8	36	21	12	5	5	37	23	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	22	40	19	12	0	2	31	29	54
2014	University certificate or diploma below the bachelor's level	18	22	33	11	0	11	6	13	48	17
2014	Bachelor's degree	8	12	38	23	14	2	3	39	22	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	15	39	26	6	3	1	33	26	111

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	13	14	6	3	0	77	9	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	22	5	5	12	4	77	17	73
2017	Bachelor's degree	48	32	8	9	3	1	80	12	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	32	6	6	4	4	83	11	111
2014	Secondary or high school graduation certificate or equivalent or less	36	28	10	18	8	0	64	26	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	31	15	16	7	2	60	24	54
2014	University certificate or diploma below the bachelor's level	71	11	12	5	0	0	82	5	17
2014	Bachelor's degree	54	23	6	6	10	1	78	16	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	34	5	11	8	0	76	19	110

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	23	6	6	0	0	88	6	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	39	6	7	1	1	85	8	73
2017	Bachelor's degree	53	31	7	5	4	0	83	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	37	4	3	2	2	91	5	111
2014	Secondary or high school graduation certificate or equivalent or less	42	43	3	5	8	0	84	13	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	46	8	11	6	0	75	17	54
2014	University certificate or diploma below the bachelor's level	43	40	6	11	0	0	83	11	17
2014	Bachelor's degree	46	37	7	7	2	1	83	9	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	35	4	6	5	0	85	11	111

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	34	14	2	0	6	0	83	2	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	37	9	3	2	4	1	85	5	73
2017	Bachelor's degree	42	38	9	5	5	2	0	81	10	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	45	12	3	5	8	0	78	8	111
2014	Secondary or high school graduation certificate or equivalent or less	51	25	16	3	0	5	0	80	3	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	39	2	0	2	3	0	97	2	54
2014	University certificate or diploma below the bachelor's level	33	62	5	0	0	0	0	95	0	17
2014	Bachelor's degree	47	39	5	4	3	2	0	88	7	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	36	4	3	6	4	1	86	10	111

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	29	15	0	0	3	0	84	0	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	42	7	3	1	1	0	88	4	73
2017	Bachelor's degree	43	38	10	6	1	1	0	82	8	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	47	7	8	2	3	0	83	10	111
2014	Secondary or high school graduation certificate or equivalent or less	41	34	15	5	0	5	0	78	5	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	34	12	0	3	3	0	84	4	54
2014	University certificate or diploma below the bachelor's level	27	55	5	7	0	5	0	87	7	17
2014	Bachelor's degree	47	36	9	2	6	0	0	83	8	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	42	7	4	6	2	0	82	10	111
2011	Secondary or high school graduation certificate or equivalent or less	33	41	13	4	4	5	0	79	8	48
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	33	10	7	3	3	0	79	10	53
2011	University certificate or diploma below the bachelor's level	47	30	12	12	0	0	0	77	12	17
2011	Bachelor's degree	36	36	14	3	7	3	1	75	10	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	41	14	8	2	2	0	75	10	90

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	37	12	4	3	0	0	81	7	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	36	4	5	1	0	0	89	7	73
2017	Bachelor's degree	57	32	6	4	2	0	0	88	6	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	38	4	3	3	2	0	90	6	111
2014	Secondary or high school graduation certificate or equivalent or less	43	47	3	5	3	0	0	90	8	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	34	8	7	3	0	0	81	11	54
2014	University certificate or diploma below the bachelor's level	44	45	0	11	0	0	0	89	11	17
2014	Bachelor's degree	50	39	2	4	5	0	0	89	9	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	37	3	3	6	1	0	88	9	110
2011	Secondary or high school graduation certificate or equivalent or less	50	31	5	7	5	0	2	82	13	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	39	3	7	3	0	0	87	10	54
2011	University certificate or diploma below the bachelor's level	47	41	0	12	0	0	0	88	12	17
2011	Bachelor's degree	48	36	10	0	6	0	0	84	6	106
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	41	8	9	0	0	0	84	9	90
2008	Secondary or high school graduation certificate or equivalent or less	47	41	9	2	2	0	0	88	3	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	39	13	2	6	2	0	79	8	54
2008	University certificate or diploma below the bachelor's level	65	25	5	5	0	0	0	90	5	20
2008	Bachelor's degree	48	34	10	5	3	0	0	82	8	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	30	13	6	3	0	0	78	9	87

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	29	24	3	0	0	3	72	3	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	36	11	7	6	5	3	74	14	73
2017	Bachelor's degree	32	27	13	11	5	7	6	67	18	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	36	12	7	7	10	2	71	16	111
2014	Secondary or high school graduation certificate or equivalent or less	31	27	10	10	13	2	5	64	25	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	31	25	8	9	3	2	55	18	54
2014	University certificate or diploma below the bachelor's level	33	34	6	0	5	5	16	86	7	17
2014	Bachelor's degree	26	32	13	10	8	6	5	65	20	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	30	16	4	6	11	7	67	13	111

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	32	14	3	0	11	0	81	3	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	50	7	1	0	4	0	92	2	73
2017	Bachelor's degree	48	42	6	1	2	1	0	92	2	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	42	4	1	1	3	0	94	2	111
2014	Secondary or high school graduation certificate or equivalent or less	39	45	5	6	0	5	0	88	6	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	43	16	12	0	2	2	72	12	54
2014	University certificate or diploma below the bachelor's level	40	50	5	5	0	0	0	89	5	17
2014	Bachelor's degree	61	26	9	1	3	0	0	87	4	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	31	4	4	0	1	0	91	4	111
2011	Secondary or high school graduation certificate or equivalent or less	39	36	14	4	2	4	2	79	6	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	50	10	3	0	3	0	86	4	54
2011	University certificate or diploma below the bachelor's level	38	31	19	6	0	6	0	73	7	16
2011	Bachelor's degree	45	39	10	2	2	2	0	86	4	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	47	8	2	1	1	1	89	3	90

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	35	10	9	0	6	0	79	10	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	42	15	4	5	1	3	75	10	73
2017	Bachelor's degree	30	33	12	13	8	4	0	66	22	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	36	11	10	3	3	1	76	13	111
2014	Secondary or high school graduation certificate or equivalent or less	36	32	13	5	9	5	0	72	15	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	54	2	3	5	3	0	90	9	54
2014	University certificate or diploma below the bachelor's level	34	33	16	11	0	6	0	71	12	17
2014	Bachelor's degree	41	26	12	10	9	3	0	68	20	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	33	10	7	6	3	0	77	14	111
2011	Secondary or high school graduation certificate or equivalent or less	24	30	15	9	5	11	5	65	17	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	45	14	2	6	5	2	77	9	54
2011	University certificate or diploma below the bachelor's level	56	6	19	12	0	6	0	67	13	16
2011	Bachelor's degree	41	25	14	10	6	4	0	68	17	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	6	10	8	4	3	75	19	90
2008	Secondary or high school graduation certificate or equivalent or less	34	35	12	6	2	6	5	78	9	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	35	17	2	7	6	0	73	10	54
2008	University certificate or diploma below the bachelor's level	43	33	0	5	10	5	5	84	16	21
2008	Bachelor's degree	33	32	11	9	10	4	1	69	20	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	34	11	13	8	5	1	66	22	88

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	31	33	9	0	6	0	55	9	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	33	24	12	4	7	4	54	19	73
2017	Bachelor's degree	25	34	14	10	10	6	1	63	22	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	32	26	10	3	6	2	57	15	111
2014	Secondary or high school graduation certificate or equivalent or less	23	26	21	13	8	10	0	54	23	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	30	24	12	3	12	3	53	18	54
2014	University certificate or diploma below the bachelor's level	12	27	22	22	0	16	0	48	26	17
2014	Bachelor's degree	25	28	22	10	6	8	0	58	17	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	36	15	13	6	9	1	62	21	111
2011	Secondary or high school graduation certificate or equivalent or less	13	39	19	8	6	10	5	61	17	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	35	22	11	5	12	2	56	18	54
2011	University certificate or diploma below the bachelor's level	30	6	30	12	0	18	6	46	15	17
2011	Bachelor's degree	11	33	19	18	9	8	1	48	30	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	32	25	22	8	4	2	41	32	90

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	13	23	10	7	9	3	55	18	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	32	17	13	11	11	6	52	29	73
2017	Bachelor's degree	14	30	12	12	12	18	2	54	30	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	14	20	17	16	18	3	34	41	111
2014	Secondary or high school graduation certificate or equivalent or less	13	13	31	10	24	8	3	28	38	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	10	24	16	15	18	5	29	40	54
2014	University certificate or diploma below the bachelor's level	5	16	22	27	12	17	0	26	48	17
2014	Bachelor's degree	14	23	20	12	14	12	5	44	32	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	15	14	17	13	23	3	39	42	111
2011	Secondary or high school graduation certificate or equivalent or less	10	18	14	10	18	17	12	40	40	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	18	23	14	8	20	3	42	28	54
2011	University certificate or diploma below the bachelor's level	29	6	6	12	18	30	0	50	42	17
2011	Bachelor's degree	14	18	15	12	17	16	8	42	39	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	14	18	19	17	21	5	26	49	90

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	35	4	5	3	0	88	8	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	37	0	8	0	0	92	8	73
2017	Bachelor's degree	39	49	3	5	3	0	89	8	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	52	9	5	1	0	85	6	111
2014	Secondary or high school graduation certificate or equivalent or less	43	52	0	0	5	0	95	5	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	56	7	9	0	0	84	9	54
2014	University certificate or diploma below the bachelor's level	60	29	0	11	0	0	89	11	17
2014	Bachelor's degree	35	49	2	11	3	0	83	15	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	48	4	5	3	0	88	9	110
2011	Secondary or high school graduation certificate or equivalent or less	50	41	4	4	2	0	91	5	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	47	7	2	0	0	91	2	54
2011	University certificate or diploma below the bachelor's level	65	24	6	0	6	0	88	6	17
2011	Bachelor's degree	37	49	7	6	0	0	87	6	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	41	2	6	1	0	91	7	90
2008	Secondary or high school graduation certificate or equivalent or less	61	33	3	0	3	0	94	3	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	38	2	7	0	2	91	7	55
2008	University certificate or diploma below the bachelor's level	62	24	10	5	0	0	86	5	21
2008	Bachelor's degree	43	43	3	11	0	0	86	11	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	42	3	6	1	0	90	7	88

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	30	7	6	7	0	80	13	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	33	5	4	3	0	88	6	73
2017	Bachelor's degree	46	33	8	8	5	0	79	13	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	31	6	13	7	0	74	20	111
2014	Secondary or high school graduation certificate or equivalent or less	61	24	0	13	3	0	84	16	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	42	5	17	2	0	76	19	54
2014	University certificate or diploma below the bachelor's level	44	22	16	12	5	0	66	18	17
2014	Bachelor's degree	50	31	6	7	6	0	81	13	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	36	9	8	2	0	80	10	111
2011	Secondary or high school graduation certificate or equivalent or less	52	36	4	7	2	0	88	8	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	30	11	5	2	0	82	7	54
2011	University certificate or diploma below the bachelor's level	59	24	12	0	6	0	82	6	17
2011	Bachelor's degree	39	46	7	6	2	0	86	7	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	35	9	11	4	1	76	16	90

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	31	10	0	0	0	90	0	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	42	4	1	0	0	95	1	73
2017	Bachelor's degree	54	32	6	5	3	0	86	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	24	6	5	3	1	86	8	111
2014	Secondary or high school graduation certificate or equivalent or less	49	41	5	3	0	3	92	3	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	49	10	2	2	0	86	4	54
2014	University certificate or diploma below the bachelor's level	22	49	18	11	0	0	71	11	17
2014	Bachelor's degree	51	37	6	6	0	0	88	6	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	31	14	4	3	0	78	7	111

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	16	10	0	0	8	0	89	0	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	22	0	4	1	0	0	95	5	72
2017	Bachelor's degree	64	25	6	5	0	0	0	89	5	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	26	4	6	3	1	0	87	9	111
2014	Secondary or high school graduation certificate or equivalent or less	72	18	3	3	3	3	0	92	5	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	30	2	7	2	0	0	90	9	54
2014	University certificate or diploma below the bachelor's level	66	29	5	0	0	0	0	95	0	17
2014	Bachelor's degree	72	18	2	6	0	2	0	92	6	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	24	7	4	1	0	0	89	4	111
2011	Secondary or high school graduation certificate or equivalent or less	66	30	2	0	2	0	0	96	2	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	33	3	2	3	0	2	91	5	54
2011	University certificate or diploma below the bachelor's level	59	30	0	6	6	0	0	88	12	17
2011	Bachelor's degree	63	30	2	3	2	0	0	94	5	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	23	2	2	0	0	0	96	2	90
2008	Secondary or high school graduation certificate or equivalent or less	78	16	5	0	2	0	0	94	2	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	22	7	2	2	2	0	89	4	55
2008	University certificate or diploma below the bachelor's level	71	14	0	10	5	0	0	86	14	21
2008	Bachelor's degree	63	25	5	8	0	0	0	87	8	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	22	7	2	2	1	0	89	5	88

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	19	4	10	4	0	0	83	13	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	33	8	9	3	0	0	80	12	73
2017	Bachelor's degree	56	22	8	11	2	0	0	78	13	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	13	6	15	3	0	1	75	19	111
2014	Secondary or high school graduation certificate or equivalent or less	47	20	17	8	8	0	0	68	15	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	36	18	13	2	0	2	67	15	54
2014	University certificate or diploma below the bachelor's level	38	45	0	6	11	0	0	83	17	17
2014	Bachelor's degree	55	24	8	11	3	0	0	78	14	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	24	9	7	2	0	0	82	9	111
2011	Secondary or high school graduation certificate or equivalent or less	47	22	15	9	7	0	0	69	16	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	27	20	3	5	0	0	72	8	54
2011	University certificate or diploma below the bachelor's level	59	18	6	12	6	0	0	76	18	17
2011	Bachelor's degree	51	26	7	14	1	0	1	78	15	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	28	2	12	3	1	0	82	15	90
2008	Secondary or high school graduation certificate or equivalent or less	56	17	9	9	6	0	2	75	16	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	38	5	15	4	2	0	76	19	55
2008	University certificate or diploma below the bachelor's level	52	24	0	14	10	0	0	76	24	21
2008	Bachelor's degree	43	26	7	18	6	0	0	70	24	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	25	7	17	8	0	0	68	25	88

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	23	8	0	4	0	0	89	4	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	32	1	6	1	0	1	91	8	73
2017	Bachelor's degree	63	21	9	4	4	0	0	83	7	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	20	3	9	3	0	1	84	12	111
2014	Secondary or high school graduation certificate or equivalent or less	67	25	3	5	0	0	0	92	5	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	32	4	2	9	0	2	86	11	54
2014	University certificate or diploma below the bachelor's level	55	40	0	6	0	0	0	94	6	17
2014	Bachelor's degree	62	30	2	4	1	0	1	93	5	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	21	5	9	3	0	2	83	12	111
2011	Secondary or high school graduation certificate or equivalent or less	61	23	2	8	2	0	4	87	11	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	29	8	5	5	0	0	82	10	54
2011	University certificate or diploma below the bachelor's level	47	30	0	18	6	0	0	76	24	17
2011	Bachelor's degree	55	31	6	6	1	0	1	87	7	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	26	0	7	1	0	0	92	8	90
2008	Secondary or high school graduation certificate or equivalent or less	68	25	2	2	2	0	3	95	3	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	26	0	6	9	0	4	85	15	54
2008	University certificate or diploma below the bachelor's level	57	24	5	14	0	0	0	81	14	21
2008	Bachelor's degree	62	23	2	11	2	1	0	85	13	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	25	9	8	5	1	2	78	13	88

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	73	24	4	0	0	0	0	96	0	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	13	4	0	1	0	0	95	1	73
2017	Bachelor's degree	79	12	4	4	0	0	1	92	5	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	8	4	3	4	1	4	88	7	110
2014	Secondary or high school graduation certificate or equivalent or less	85	10	2	3	0	0	0	95	3	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	15	5	5	6	0	3	84	11	54
2014	University certificate or diploma below the bachelor's level	77	7	0	11	0	0	5	88	12	17
2014	Bachelor's degree	77	17	4	2	0	0	0	94	2	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	17	4	4	1	0	5	92	5	111
2011	Secondary or high school graduation certificate or equivalent or less	80	14	2	0	4	0	0	95	4	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	20	5	2	2	0	2	92	3	54
2011	University certificate or diploma below the bachelor's level	70	12	0	12	6	0	0	82	18	17
2011	Bachelor's degree	68	20	7	3	1	0	1	89	4	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	17	3	6	0	1	0	91	6	90
2008	Secondary or high school graduation certificate or equivalent or less	83	11	3	0	3	0	0	94	3	65
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	83	11	2	2	0	0	2	96	2	54
2008	University certificate or diploma below the bachelor's level	86	10	0	5	0	0	0	95	5	21
2008	Bachelor's degree	86	6	2	3	3	0	0	92	6	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	15	1	8	5	0	2	86	13	88

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	22	13	3	4	0	0	80	7	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	28	9	5	1	1	0	84	7	73
2017	Bachelor's degree	51	30	10	4	2	1	2	83	7	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	28	7	8	5	1	0	80	13	111
2014	Secondary or high school graduation certificate or equivalent or less	52	34	9	0	0	0	5	90	0	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	25	14	3	3	0	3	78	7	54
2014	University certificate or diploma below the bachelor's level	44	40	0	5	11	0	0	84	16	17
2014	Bachelor's degree	53	32	5	6	2	1	1	87	8	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	28	9	9	1	0	2	81	10	111

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	12	7	0	0	14	4	91	0	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	21	6	1	0	3	1	93	1	73
2017	Bachelor's degree	64	26	5	1	2	2	2	92	3	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	31	4	3	1	2	0	91	4	111
2014	Secondary or high school graduation certificate or equivalent or less	60	28	9	0	0	0	2	90	0	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	24	6	3	0	3	2	91	4	54
2014	University certificate or diploma below the bachelor's level	55	40	0	6	0	0	0	94	6	17
2014	Bachelor's degree	66	28	3	1	0	1	1	96	1	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	24	1	1	2	5	2	96	3	111
2011	Secondary or high school graduation certificate or equivalent or less	71	18	4	2	0	0	5	94	2	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	28	8	0	0	3	0	92	0	54
2011	University certificate or diploma below the bachelor's level	76	18	0	6	0	0	0	94	6	17
2011	Bachelor's degree	64	28	2	3	1	1	1	94	4	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	33	2	1	0	0	2	97	1	90
2008	Secondary or high school graduation certificate or equivalent or less	72	14	6	3	0	2	3	90	3	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	33	5	4	0	0	2	91	4	55
2008	University certificate or diploma below the bachelor's level	67	10	14	5	0	5	0	80	5	21
2008	Bachelor's degree	59	25	7	3	1	1	5	89	4	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	19	7	7	2	3	1	83	10	88

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	85	73
2017	Bachelor's degree	19	81	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	80	111
2014	Secondary or high school graduation certificate or equivalent or less	15	85	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	77	54
2014	University certificate or diploma below the bachelor's level	29	71	17
2014	Bachelor's degree	17	83	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	81	111

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	12
2017	Bachelor's degree	40	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	11
2014	Bachelor's degree	43	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	20

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	12
2017	Bachelor's degree	83	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	11
2014	Bachelor's degree	68	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	20

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2017	Bachelor's degree	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	17

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	17

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	36	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	21
2014	Bachelor's degree	48	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	20

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	12
2017	Bachelor's degree	36	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	11
2014	Bachelor's degree	63	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	20

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	12
2017	Bachelor's degree	36	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	11
2014	Bachelor's degree	52	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	20

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	12
2017	Bachelor's degree	60	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	11
2014	Bachelor's degree	52	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	20

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	33	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	20

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	12
2017	Bachelor's degree	64	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	11
2014	Bachelor's degree	68	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	20

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	48	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	11
2014	Bachelor's degree	37	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	20

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	25	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	20

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	12
2017	Bachelor's degree	56	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	21
2014	Bachelor's degree	27	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	20

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	24	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	21
2014	Bachelor's degree	26	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	20

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	12
2017	Bachelor's degree	0	25

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	12
2017	Bachelor's degree	53	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	21
2014	Bachelor's degree	63	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	19

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	20	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	21

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	21

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11
2014	Bachelor's degree	0	17

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2017	Bachelor's degree	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11
2014	Bachelor's degree	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12
2014	Bachelor's degree	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11
2014	Bachelor's degree	0	17

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	47	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	21
2014	Bachelor's degree	27	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	19

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Bachelor's degree	0	17

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	12
2017	Bachelor's degree	27	25
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	19

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Bachelor's degree	0	17

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	Bachelor's degree	0	17

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	21
2014	Bachelor's degree	0	17

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	21	25
2014	Bachelor's degree	0	17

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	21

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	11

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	12
2017	Bachelor's degree	28	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	21
2014	Bachelor's degree	41	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	19

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	19

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	12
2017	Bachelor's degree	40	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	21
2014	Bachelor's degree	63	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	19

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	21
2014	Bachelor's degree	0	17

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	12
2017	Bachelor's degree	43	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	21
2014	Bachelor's degree	48	17
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	19

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	25

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	12

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	83	17	12
2017	Bachelor's degree	80	20	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	16	21

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	13	26	4	0	19	12	58	5	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	29	18	0	5	21	12	65	8	73
2017	Bachelor's degree	10	22	13	6	4	37	8	58	18	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	16	17	9	9	30	8	44	29	111
2014	Secondary or high school graduation certificate or equivalent or less	13	10	10	8	5	46	8	50	28	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	24	15	7	2	27	8	63	14	54
2014	University certificate or diploma below the bachelor's level	5	16	29	0	11	27	11	36	18	17
2014	Bachelor's degree	13	11	20	5	10	33	8	41	25	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	13	17	2	7	44	6	50	17	111

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	35	10	6	0	12	0	82	7	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	37	13	7	4	5	1	75	12	73
2017	Bachelor's degree	26	32	13	6	7	13	3	69	15	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	34	22	7	8	10	0	59	16	110
2014	Secondary or high school graduation certificate or equivalent or less	30	13	8	10	3	32	5	67	21	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	38	21	0	2	14	0	74	2	54
2014	University certificate or diploma below the bachelor's level	0	40	27	5	6	22	0	51	14	17
2014	Bachelor's degree	24	26	18	4	9	18	1	62	16	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	35	17	1	9	20	0	67	12	110
2011	Secondary or high school graduation certificate or equivalent or less	30	31	14	5	5	12	2	71	12	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	33	10	2	3	12	0	83	5	54
2011	University certificate or diploma below the bachelor's level	18	24	35	6	0	18	0	50	7	17
2011	Bachelor's degree	27	35	23	3	5	7	0	67	8	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	33	17	7	2	17	0	68	11	90

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	10	90	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	92	111
2014	Secondary or high school graduation certificate or equivalent or less	0	100	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	93	111

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	90	12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	65	12

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	42	12

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	48	12

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	83	17	12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	14	20	2	0	30	8	63	4	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	22	12	2	3	34	9	70	9	71
2017	Bachelor's degree	15	16	13	2	3	44	7	62	11	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	14	17	1	8	43	6	50	17	111
2014	Secondary or high school graduation certificate or equivalent or less	13	18	8	5	0	49	8	70	12	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	24	12	7	2	37	3	67	14	54
2014	University certificate or diploma below the bachelor's level	5	16	23	0	6	49	0	43	11	17
2014	Bachelor's degree	13	14	22	0	3	41	7	53	5	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	12	14	2	4	49	8	54	13	111

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	26	24	2	0	12	0	69	3	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	33	10	0	3	17	0	85	3	72
2017	Bachelor's degree	30	37	10	5	2	12	4	79	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	28	23	4	6	15	1	61	12	111
2014	Secondary or high school graduation certificate or equivalent or less	20	30	8	3	5	29	5	77	12	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	29	13	5	2	25	0	73	9	53
2014	University certificate or diploma below the bachelor's level	5	44	23	0	6	22	0	63	7	17
2014	Bachelor's degree	29	26	17	2	2	22	2	72	5	101
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	27	16	4	3	22	0	70	9	111
2011	Secondary or high school graduation certificate or equivalent or less	32	34	13	5	0	14	2	79	6	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	42	5	2	5	9	0	88	7	54
2011	University certificate or diploma below the bachelor's level	29	36	18	0	0	18	0	79	0	17
2011	Bachelor's degree	36	37	9	2	4	10	1	82	7	107
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	27	15	4	1	15	0	76	6	90

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	85	72
2017	Bachelor's degree	15	85	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	75	111
2014	Secondary or high school graduation certificate or equivalent or less	13	87	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	85	54
2014	Bachelor's degree	13	87	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	87	111

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	29	11
2017	Bachelor's degree	83	17	19
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	85	15	28
2014	Bachelor's degree	73	27	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	39	13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	50	24	19	6	74	6	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	25	0	8	92	8	24
2014	Bachelor's degree	61	39	0	0	100	0	10

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	39	10	0	4	15	2	84	4	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	45	21	7	1	0	1	70	8	73
2017	Bachelor's degree	20	43	15	8	2	0	12	72	11	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	38	16	7	4	2	13	68	13	111
2014	Secondary or high school graduation certificate or equivalent or less	31	46	13	0	0	5	5	86	0	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	52	14	2	0	4	2	84	2	54
2014	University certificate or diploma below the bachelor's level	22	66	7	0	5	0	0	88	5	17
2014	Bachelor's degree	17	44	16	4	8	1	11	69	13	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	37	18	10	3	0	16	64	15	111
2011	Secondary or high school graduation certificate or equivalent or less	23	51	3	4	0	4	15	92	4	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	55	14	5	0	2	2	80	5	54
2011	University certificate or diploma below the bachelor's level	29	53	0	18	0	0	0	82	18	17
2011	Bachelor's degree	17	51	12	7	1	0	12	78	8	106
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	39	9	13	7	0	16	65	23	90
2008	Secondary or high school graduation certificate or equivalent or less	33	48	9	0	3	2	5	87	3	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	49	16	2	5	0	7	75	8	55
2008	University certificate or diploma below the bachelor's level	5	52	5	10	5	5	19	75	19	21
2008	Bachelor's degree	15	41	15	13	7	1	9	62	22	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	44	13	10	3	2	13	69	16	88

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	10	17	3	4	31	12	59	11	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	21	25	4	1	29	7	53	8	72
2017	Bachelor's degree	10	17	15	5	2	37	14	55	14	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	12	19	5	2	36	16	45	14	110
2014	Secondary or high school graduation certificate or equivalent or less	10	21	13	8	0	39	10	60	15	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	31	9	3	2	37	8	75	9	54
2014	University certificate or diploma below the bachelor's level	5	16	23	5	11	39	0	36	27	17
2014	Bachelor's degree	8	18	25	3	3	35	9	47	10	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	11	17	4	2	43	16	43	16	110
2011	Secondary or high school graduation certificate or equivalent or less	11	14	25	4	2	27	17	46	10	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	26	20	5	0	29	7	61	8	54
2011	University certificate or diploma below the bachelor's level	18	12	18	12	0	24	18	50	20	17
2011	Bachelor's degree	7	23	22	1	2	28	17	55	5	106
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	10	19	4	6	39	17	34	22	90

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	27	7	0	0	24	6	91	0	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	28	12	4	0	9	1	83	4	73
2017	Bachelor's degree	42	24	6	2	2	12	11	87	5	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	22	10	0	2	18	15	83	3	111
2014	Secondary or high school graduation certificate or equivalent or less	34	30	13	3	3	13	5	78	6	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	37	8	0	2	14	2	88	2	54
2014	University certificate or diploma below the bachelor's level	28	49	18	0	0	5	0	81	0	17
2014	Bachelor's degree	33	31	13	2	4	8	9	77	7	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	27	16	4	3	11	17	68	10	111
2011	Secondary or high school graduation certificate or equivalent or less	33	27	13	4	5	9	9	73	11	48
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	35	10	3	0	10	3	85	4	54
2011	University certificate or diploma below the bachelor's level	35	35	12	6	0	12	0	80	7	17
2011	Bachelor's degree	31	26	13	7	0	11	12	74	9	106
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	27	10	5	1	12	17	77	9	90
2008	Secondary or high school graduation certificate or equivalent or less	43	32	8	5	0	8	5	85	5	63
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	33	15	0	0	15	7	81	0	55
2008	University certificate or diploma below the bachelor's level	38	29	0	0	5	10	19	93	7	21
2008	Bachelor's degree	26	31	11	5	1	17	9	78	8	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	30	10	2	2	18	13	79	7	88

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	23	14	0	0	21	6	80	0	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	31	15	3	1	9	1	79	4	73
2017	Bachelor's degree	34	31	8	5	2	11	10	81	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	22	12	4	3	21	13	73	9	111
2014	Secondary or high school graduation certificate or equivalent or less	33	16	13	8	5	20	5	65	18	36
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	36	12	6	2	17	2	77	9	54
2014	University certificate or diploma below the bachelor's level	22	44	18	5	11	0	0	66	17	17
2014	Bachelor's degree	32	29	16	3	1	10	9	75	5	102
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	29	16	3	3	17	16	68	8	111
2011	Secondary or high school graduation certificate or equivalent or less	30	31	11	2	5	10	11	77	9	49
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	32	8	2	0	10	3	89	2	54
2011	University certificate or diploma below the bachelor's level	35	30	18	6	0	12	0	73	7	17
2011	Bachelor's degree	27	31	14	7	0	8	13	73	9	106
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	25	14	3	0	20	15	73	5	90
2008	Secondary or high school graduation certificate or equivalent or less	41	34	8	2	2	8	6	87	4	64
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	43	11	4	0	11	4	83	4	54
2008	University certificate or diploma below the bachelor's level	24	33	0	0	5	14	24	92	8	21
2008	Bachelor's degree	28	34	14	3	1	11	9	78	5	102
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	27	14	6	3	15	14	68	13	88

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	21	6	3	3	3	0	87	6	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	16	10	1	3	4	0	85	4	73
2017	Bachelor's degree	56	24	8	4	5	2	1	82	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	24	6	4	2	2	3	88	6	110

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	17	6	0	6	6	0	87	6	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	21	8	4	3	3	0	84	7	73
2017	Bachelor's degree	57	27	6	3	6	1	1	84	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	23	5	3	3	3	2	89	5	111

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	44	10	4	4	3	0	83	7	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	40	6	6	0	2	0	88	6	73
2017	Bachelor's degree	34	45	10	7	2	2	1	80	9	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	48	11	5	3	3	0	79	9	111

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	27	24	13	4	3	59	17	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	40	16	3	5	1	75	8	73
2017	Bachelor's degree	26	44	19	6	5	1	70	10	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	48	19	7	5	2	69	12	111

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	19	10	28	23	0	39	51	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	22	16	14	24	3	43	40	73
2017	Bachelor's degree	19	29	20	15	16	1	49	31	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	14	28	14	21	0	37	35	111

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	27	20	11	13	0	56	24	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	34	24	13	3	4	59	16	73
2017	Bachelor's degree	15	33	32	12	7	1	48	20	125
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	26	37	17	4	0	42	21	111

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	17	28	3	10	3	57	14	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	35	17	8	4	4	70	12	73
2017	Bachelor's degree	20	41	21	8	8	1	62	17	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	42	27	10	10	0	54	20	111

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	28	6	6	14	0	3	74	20	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	34	19	12	10	0	6	57	23	73
2017	Bachelor's degree	18	30	25	19	7	0	1	49	26	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	25	28	19	9	1	2	43	28	111

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	24	0	0	0	3	13	100	0	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	19	11	0	0	0	15	87	0	73
2017	Bachelor's degree	43	32	13	4	2	0	6	80	6	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	29	25	2	2	0	5	70	4	111

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	40	14	0	6	0	80	6	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	33	16	4	4	3	75	9	73
2017	Bachelor's degree	27	36	20	11	5	1	64	17	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	35	23	11	6	0	61	17	110

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	30	18	0	7	3	0	74	7	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	21	27	5	6	1	3	60	11	73
2017	Bachelor's degree	33	35	19	8	3	0	2	70	11	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	43	23	9	6	0	0	63	15	109

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	33	24	0	7	0	7	67	8	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	33	21	10	0	0	4	68	10	73
2017	Bachelor's degree	23	47	18	9	2	0	2	71	11	125
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	32	30	13	5	1	0	53	17	110

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	21	14	0	7	3	3	78	8	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	21	26	5	3	0	6	65	8	73
2017	Bachelor's degree	33	35	13	10	6	0	2	70	17	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	40	21	12	5	0	0	62	17	110

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	36	18	3	7	3	0	71	11	26
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	29	22	4	0	0	7	72	4	73
2017	Bachelor's degree	32	39	20	5	2	1	1	72	8	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	38	20	9	4	0	0	67	14	110

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	10	3	0	8	10	88	8	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	16	9	6	1	3	84	7	73
2017	Bachelor's degree	63	24	7	4	1	0	87	5	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	23	14	11	2	2	74	12	111

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	14	3	3	0	3	7	93	3	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	14	6	5	0	0	7	89	5	73
2017	Bachelor's degree	71	15	4	4	4	1	2	88	8	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	12	3	5	6	2	1	86	11	110

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	25	3	0	4	0	4	93	4	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	20	16	4	1	0	6	77	6	72
2017	Bachelor's degree	53	28	13	0	4	1	2	83	4	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	30	15	3	3	2	0	79	6	110

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	13	2	6	7	0	4	84	13	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	18	8	5	3	0	5	83	8	71
2017	Bachelor's degree	60	21	7	6	4	1	2	83	10	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	22	11	5	5	2	0	79	11	110

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	9	0	0	0	3	27	100	0	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	9	6	3	1	0	27	87	6	73
2017	Bachelor's degree	51	15	7	1	1	0	25	89	2	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	20	11	3	2	2	20	79	6	110

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	22	3	0	0	14	96	0	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	16	5	1	0	9	93	2	73
2017	Bachelor's degree	70	17	5	1	0	5	93	2	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	17	4	0	1	7	94	1	110

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	14	0	6	0	17	92	8	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	5	3	5	3	8	88	9	73
2017	Bachelor's degree	77	11	5	0	2	4	92	2	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	16	2	3	1	4	94	4	111

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	23	24	0	7	14	64	8	27
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	33	9	5	0	4	86	5	72
2017	Bachelor's degree	46	33	13	3	3	2	80	7	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	30	15	4	1	0	80	5	111

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	28	44	12	0	0	44	12	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	30	45	10	0	0	45	10	73
2017	Bachelor's degree	11	45	27	12	5	0	56	17	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	27	50	10	4	2	35	14	111

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	16	31	22	24	46	23	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	14	46	24	14	38	17	73
2017	Bachelor's degree	6	13	35	35	12	47	19	126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	16	47	29	6	35	18	111

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	24	11	12	15	0	0	39	61	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	9	27	15	16	1	0	32	68	73
2017	Bachelor's degree	27	20	16	20	11	6	0	29	71	127
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	28	21	12	15	4	1	21	79	111

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	50
2017	Bachelor's degree	34	84
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	81

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	50
2017	Bachelor's degree	49	84
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	81

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	50
2017	Bachelor's degree	20	84
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	81

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	50
2017	Bachelor's degree	36	84
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	81

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	50
2017	Bachelor's degree	13	84
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	81

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	50
2017	Bachelor's degree	35	84
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	81

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	53	14	0	0	16	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	53	10	16	4	17	47
2017	Bachelor's degree	6	44	31	4	1	15	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	48	24	9	7	8	78

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	25	17	0	18	0	12	61	20	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	23	19	8	15	0	6	55	25	50
2017	Bachelor's degree	18	27	11	17	20	1	6	48	40	84
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	27	12	14	23	2	5	48	40	83

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	10	6	43	24	0	17	12	81	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	8	13	17	52	2	4	12	74	50
2017	Bachelor's degree	7	4	12	13	51	5	8	13	73	83
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	12	4	17	55	2	8	15	81	83

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 115. What is the highest level of education you have ever completed?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.