2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 111. In which province or territory do you work?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 48 10 6 3 0 0 81 9 326
2017 Quebec (excluding National Capital Region) 59 21 10 6 4 0 0 80 10 18
2014 National Capital Region 39 40 12 6 4 0 0 79 10 301
2014 Quebec (excluding National Capital Region) 32 45 22 0 0 0 0 78 0 12

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 40 13 7 5 0 0 76 11 328
2017 Quebec (excluding National Capital Region) 49 41 4 0 6 0 0 90 6 18

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 39 7 3 1 0 0 89 4 327
2017 Quebec (excluding National Capital Region) 76 9 5 0 10 0 0 85 10 18
2014 National Capital Region 57 32 7 3 0 0 0 89 3 301
2014 Quebec (excluding National Capital Region) 47 23 30 0 0 0 0 70 0 12

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 42 42 8 5 3 0 0 84 7 326
2017 Quebec (excluding National Capital Region) 59 31 0 0 10 0 0 90 10 18
2014 National Capital Region 46 35 12 4 4 0 0 81 8 301
2014 Quebec (excluding National Capital Region) 18 65 16 0 0 0 0 84 0 11

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 49 33 10 6 2 0 0 83 8 327
2017 Quebec (excluding National Capital Region) 53 27 16 4 0 0 0 80 4 18
2014 National Capital Region 46 35 6 7 6 0 0 81 12 301
2014 Quebec (excluding National Capital Region) 63 22 7 7 0 0 0 85 7 12

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 35 11 5 3 0 0 82 8 328
2017 Quebec (excluding National Capital Region) 53 32 6 10 0 0 0 85 10 18
2014 National Capital Region 41 37 10 6 5 0 0 79 11 301
2014 Quebec (excluding National Capital Region) 55 30 15 0 0 0 0 85 0 12

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 42 23 16 9 5 5 0 68 15 327
2017 Quebec (excluding National Capital Region) 49 30 11 4 0 6 0 84 4 18
2014 National Capital Region 42 27 14 7 7 3 1 71 15 301
2014 Quebec (excluding National Capital Region) 63 15 7 7 7 0 0 78 15 12
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 29 10 4 2 2 1 84 6 326
2017 Quebec (excluding National Capital Region) 69 19 6 0 0 6 0 94 0 18
2014 National Capital Region 49 26 13 5 4 2 1 78 9 301
2014 Quebec (excluding National Capital Region) 47 30 15 0 0 7 0 84 0 12

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 34 7 6 3 0 0 84 9 327
2017 Quebec (excluding National Capital Region) 50 29 15 0 0 6 0 84 0 18
2014 National Capital Region 44 31 11 9 5 0 1 75 13 301
2014 Quebec (excluding National Capital Region) 40 53 0 7 0 0 0 93 7 12

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 54 29 8 5 4 0 0 83 10 328
2017 Quebec (excluding National Capital Region) 70 19 6 0 6 0 0 89 6 18
2014 National Capital Region 48 29 8 6 7 1 1 78 14 301
2014 Quebec (excluding National Capital Region) 55 30 7 7 0 0 0 85 7 12

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 28 37 16 9 5 5 1 68 15 327
2017 Quebec (excluding National Capital Region) 39 26 16 9 6 5 0 68 15 18
2014 National Capital Region 24 46 13 6 7 5 0 73 13 300
2014 Quebec (excluding National Capital Region) 17 46 7 8 7 15 0 74 18 12

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 29 36 17 11 5 2 0 67 16 328
2017 Quebec (excluding National Capital Region) 38 38 5 10 10 0 0 76 20 18
2014 National Capital Region 26 43 16 8 7 0 0 69 15 301
2014 Quebec (excluding National Capital Region) 32 30 15 15 7 0 0 62 22 12

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 36 18 11 3 6 1 65 15 328
2017 Quebec (excluding National Capital Region) 27 31 0 20 5 17 0 70 30 18
2014 National Capital Region 18 42 20 9 4 5 0 64 14 300
2014 Quebec (excluding National Capital Region) 40 7 46 7 0 0 0 47 7 12

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 24 34 16 12 8 6 0 62 22 328
2017 Quebec (excluding National Capital Region) 22 43 0 4 9 22 0 83 17 18
2014 National Capital Region 21 37 16 11 9 5 0 61 22 300
2014 Quebec (excluding National Capital Region) 32 23 15 15 0 15 0 65 18 12

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 23 37 18 12 7 3 0 62 20 328
2017 Quebec (excluding National Capital Region) 21 31 10 15 10 12 0 59 29 18
2014 National Capital Region 18 40 19 14 8 2 0 58 22 301
2014 Quebec (excluding National Capital Region) 32 31 15 23 0 0 0 63 23 12
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 35 38 14 7 5 0 0 73 12 327
2017 Quebec (excluding National Capital Region) 45 30 25 0 0 0 0 75 0 18
2014 National Capital Region 33 35 13 11 8 0 0 68 19 300
2014 Quebec (excluding National Capital Region) 32 45 7 15 0 0 0 77 15 12

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 43 10 7 4 0 0 79 11 328
2017 Quebec (excluding National Capital Region) 38 53 4 6 0 0 0 90 6 18

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 15 24 16 17 9 17 2 48 32 327
2017 Quebec (excluding National Capital Region) 0 32 16 9 0 44 0 56 16 18
2014 National Capital Region 12 25 16 14 11 18 2 47 32 300
2014 Quebec (excluding National Capital Region) 9 30 8 15 15 23 0 51 39 12

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 43 34 11 6 4 1 0 78 10 328
2017 Quebec (excluding National Capital Region) 32 57 6 0 0 6 0 94 0 18
2014 National Capital Region 42 33 12 8 3 0 1 76 12 301
2014 Quebec (excluding National Capital Region) 32 31 7 8 15 7 0 68 25 12

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 38 8 7 5 7 4 78 13 114
2014 National Capital Region 30 35 6 9 2 4 14 80 13 102

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 37 37 12 8 4 2 0 76 12 326
2017 Quebec (excluding National Capital Region) 44 25 20 6 0 6 0 73 6 18
2014 National Capital Region 32 43 11 9 2 3 0 77 12 301
2014 Quebec (excluding National Capital Region) 25 45 15 0 7 0 8 76 8 12

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 29 10 14 7 7 1 66 22 328
2017 Quebec (excluding National Capital Region) 21 25 21 10 0 23 0 59 13 18
2014 National Capital Region 31 33 8 10 7 10 0 72 19 301
2014 Quebec (excluding National Capital Region) 9 46 0 7 15 15 8 71 29 12

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 35 10 10 3 0 0 77 13 328
2017 Quebec (excluding National Capital Region) 43 47 10 0 0 0 0 90 0 18
2014 National Capital Region 30 43 13 7 5 1 2 75 12 301
2014 Quebec (excluding National Capital Region) 47 30 15 7 0 0 0 77 7 12

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 40 43 8 8 2 0 0 83 10 328
2017 Quebec (excluding National Capital Region) 46 44 0 10 0 0 0 90 10 17
2014 National Capital Region 43 39 10 7 1 0 0 82 8 301
2014 Quebec (excluding National Capital Region) 32 61 7 0 0 0 0 93 0 12

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 45 41 7 4 3 0 0 86 7 327
2017 Quebec (excluding National Capital Region) 43 43 10 4 0 0 0 86 4 18
2014 National Capital Region 49 37 6 6 2 0 0 86 7 301
2014 Quebec (excluding National Capital Region) 39 45 15 0 0 0 0 85 0 12

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 42 9 7 7 3 0 76 14 326
2017 Quebec (excluding National Capital Region) 32 42 21 5 0 0 0 74 5 18
2014 National Capital Region 31 37 14 9 6 1 1 70 16 300
2014 Quebec (excluding National Capital Region) 15 60 7 17 0 0 0 75 17 12

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 24 34 14 11 16 1 1 59 27 327
2017 Quebec (excluding National Capital Region) 6 25 20 16 16 0 17 37 39 18
2014 National Capital Region 20 31 14 17 14 1 2 53 32 301
2014 Quebec (excluding National Capital Region) 7 30 15 24 15 0 8 41 43 12

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 45 38 7 5 4 0 0 83 10 327
2017 Quebec (excluding National Capital Region) 37 47 10 6 0 0 0 84 6 18
2014 National Capital Region 34 41 10 9 6 0 0 75 16 300
2014 Quebec (excluding National Capital Region) 25 53 15 7 0 0 0 78 7 12

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 44 35 10 7 4 0 0 79 11 325
2017 Quebec (excluding National Capital Region) 66 28 0 6 0 0 0 94 6 18
2014 National Capital Region 42 33 9 11 5 0 0 75 16 301
2014 Quebec (excluding National Capital Region) 47 53 0 0 0 0 0 100 0 12

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 39 42 10 5 4 0 0 81 9 326
2017 Quebec (excluding National Capital Region) 33 57 11 0 0 0 0 89 0 18
2014 National Capital Region 37 41 11 7 3 1 0 78 11 301
2014 Quebec (excluding National Capital Region) 47 38 8 7 0 0 0 85 7 12

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 41 15 6 4 3 0 74 11 328
2017 Quebec (excluding National Capital Region) 21 63 10 6 0 0 0 85 6 18

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 55 29 7 3 5 0 1 84 8 328
2017 Quebec (excluding National Capital Region) 47 41 0 0 0 0 12 100 0 18
2014 National Capital Region 43 31 11 8 5 0 0 75 14 300
2014 Quebec (excluding National Capital Region) 62 30 0 0 0 0 7 100 0 12

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 29 20 13 9 12 4 14 60 24 328
2017 Quebec (excluding National Capital Region) 37 25 9 0 0 5 23 87 0 18
2014 National Capital Region 29 22 13 12 13 1 11 58 28 301
2014 Quebec (excluding National Capital Region) 55 30 8 7 0 0 0 85 7 12

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 48 36 10 4 2 0 1 85 5 328
2017 Quebec (excluding National Capital Region) 42 48 10 0 0 0 0 90 0 18
2014 National Capital Region 32 40 16 9 2 0 0 73 11 300
2014 Quebec (excluding National Capital Region) 47 30 23 0 0 0 0 77 0 12

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 56 21 9 3 4 3 3 83 8 328
2017 Quebec (excluding National Capital Region) 65 15 6 5 0 6 5 89 5 18
2014 National Capital Region 46 25 7 6 7 5 5 79 14 301
2014 Quebec (excluding National Capital Region) 55 22 0 7 0 7 8 91 9 12

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 National Capital Region 32 35 34 328
2017 Quebec (excluding National Capital Region) 27 51 22 18
2014 National Capital Region 25 42 33 301
2014 Quebec (excluding National Capital Region) 7 63 30 12

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 National Capital Region 12 22 48 6 6 7 104
2014 National Capital Region 20 27 41 6 9999 5 77
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 40 5 2 2 0 0 91 4 328
2017 Quebec (excluding National Capital Region) 60 26 10 5 0 0 0 86 5 18
2014 National Capital Region 48 37 8 5 2 1 0 85 6 301
2014 Quebec (excluding National Capital Region) 32 45 8 15 0 0 0 78 15 12

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 37 46 9 5 1 1 1 84 7 328
2017 Quebec (excluding National Capital Region) 21 41 16 6 5 12 0 70 12 18
2014 National Capital Region 43 47 7 1 1 0 0 91 3 301
2014 Quebec (excluding National Capital Region) 40 60 0 0 0 0 0 100 0 12

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 6 18 38 23 12 1 2 36 25 326
2017 Quebec (excluding National Capital Region) 11 17 36 11 25 0 0 36 28 17
2014 National Capital Region 8 24 42 16 7 1 1 24 33 300
2014 Quebec (excluding National Capital Region) 0 37 15 47 0 0 0 47 37 12

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 4 13 35 27 17 1 3 46 17 326
2017 Quebec (excluding National Capital Region) 11 16 9 28 17 13 6 56 33 17
2014 National Capital Region 5 8 22 36 22 3 3 62 14 301
2014 Quebec (excluding National Capital Region) 7 7 15 23 40 0 8 68 16 12

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 9 16 33 24 14 1 2 40 25 326
2017 Quebec (excluding National Capital Region) 22 14 21 15 21 0 6 39 39 18
2014 National Capital Region 10 23 33 20 10 1 3 32 34 301
2014 Quebec (excluding National Capital Region) 23 7 30 23 0 0 17 27 36 12

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 5 10 34 31 18 0 2 50 15 323
2017 Quebec (excluding National Capital Region) 6 0 20 38 30 0 6 72 6 17
2014 National Capital Region 9 20 38 23 8 1 2 32 29 299
2014 Quebec (excluding National Capital Region) 0 0 15 46 22 0 17 82 0 12

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 9 16 27 24 19 1 4 45 27 326
2017 Quebec (excluding National Capital Region) 12 21 15 5 36 0 11 46 37 17
2014 National Capital Region 14 25 31 16 9 3 2 26 42 300
2014 Quebec (excluding National Capital Region) 0 7 46 15 32 0 0 47 7 12

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 9 16 26 27 18 1 4 47 26 326
2017 Quebec (excluding National Capital Region) 17 16 16 11 21 19 0 40 40 17
2014 National Capital Region 4 11 25 33 18 6 3 56 16 301
2014 Quebec (excluding National Capital Region) 7 0 22 23 32 15 0 65 9 12

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 8 14 34 24 15 3 3 41 23 327
2017 Quebec (excluding National Capital Region) 16 11 30 15 27 0 0 43 27 18
2014 National Capital Region 9 16 38 23 9 3 3 34 26 301
2014 Quebec (excluding National Capital Region) 15 0 38 8 32 7 0 43 16 12

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 29 7 7 6 1 0 80 13 327
2017 Quebec (excluding National Capital Region) 71 20 4 0 0 6 0 96 0 18
2014 National Capital Region 43 29 9 11 8 0 0 72 19 300
2014 Quebec (excluding National Capital Region) 62 23 0 7 0 7 0 92 8 12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 34 7 5 2 0 0 86 8 328
2017 Quebec (excluding National Capital Region) 70 22 9 0 0 0 0 91 0 18
2014 National Capital Region 44 39 6 8 4 0 0 83 11 301
2014 Quebec (excluding National Capital Region) 55 30 7 0 0 7 0 92 0 12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 39 41 10 3 4 4 0 82 7 328
2017 Quebec (excluding National Capital Region) 37 27 14 11 0 5 6 72 12 18
2014 National Capital Region 48 38 6 3 3 3 0 88 6 301
2014 Quebec (excluding National Capital Region) 47 30 7 7 0 7 0 84 8 12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 42 9 5 1 1 0 84 7 328
2017 Quebec (excluding National Capital Region) 51 40 0 10 0 0 0 90 10 18
2014 National Capital Region 43 39 9 4 4 2 0 83 7 301
2014 Quebec (excluding National Capital Region) 40 38 15 7 0 0 0 78 7 12

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 54 34 6 4 2 0 0 88 6 328
2017 Quebec (excluding National Capital Region) 38 52 6 4 0 0 0 90 4 18
2014 National Capital Region 48 39 4 5 4 0 0 88 9 301
2014 Quebec (excluding National Capital Region) 47 46 7 0 0 0 0 93 0 12

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 34 13 9 6 6 3 70 16 327
2017 Quebec (excluding National Capital Region) 54 22 15 5 0 0 5 79 5 18
2014 National Capital Region 26 30 16 8 9 6 6 64 19 301
2014 Quebec (excluding National Capital Region) 32 30 0 8 7 15 8 80 20 12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 43 6 1 1 3 0 91 3 328
2017 Quebec (excluding National Capital Region) 42 32 14 0 0 12 0 84 0 18
2014 National Capital Region 50 35 8 4 1 2 0 86 5 300
2014 Quebec (excluding National Capital Region) 47 38 7 0 0 0 8 92 0 12

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 37 12 9 5 3 1 73 15 328
2017 Quebec (excluding National Capital Region) 50 26 6 9 4 6 0 80 14 18
2014 National Capital Region 39 36 10 6 6 3 0 77 13 301
2014 Quebec (excluding National Capital Region) 40 23 7 15 7 8 0 68 24 12

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 22 32 21 11 5 6 2 59 18 328
2017 Quebec (excluding National Capital Region) 10 34 33 5 9 10 0 49 15 18
2014 National Capital Region 21 31 19 13 5 10 1 59 20 301
2014 Quebec (excluding National Capital Region) 15 15 47 7 7 7 0 33 16 12

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 15 24 17 14 13 14 3 47 32 328
2017 Quebec (excluding National Capital Region) 23 21 20 5 16 15 0 52 24 18
2014 National Capital Region 13 17 21 15 14 16 4 37 37 301
2014 Quebec (excluding National Capital Region) 17 15 15 7 15 23 8 46 32 12

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 42 45 5 6 2 0 0 87 8 328
2017 Quebec (excluding National Capital Region) 59 41 0 0 0 0 0 100 0 18
2014 National Capital Region 37 49 3 8 2 0 0 87 10 300
2014 Quebec (excluding National Capital Region) 40 53 0 8 0 0 0 92 8 12

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 48 32 7 8 6 0 0 79 14 328
2017 Quebec (excluding National Capital Region) 41 43 6 4 6 0 0 85 10 18
2014 National Capital Region 46 32 7 10 5 0 0 78 14 301
2014 Quebec (excluding National Capital Region) 32 45 0 23 0 0 0 77 23 12

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 58 29 7 4 2 0 0 87 6 328
2017 Quebec (excluding National Capital Region) 46 49 5 0 0 0 0 95 0 18
2014 National Capital Region 46 38 10 5 1 0 0 84 6 301
2014 Quebec (excluding National Capital Region) 25 53 23 0 0 0 0 77 0 12

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 65 24 5 4 1 0 0 89 6 326
2017 Quebec (excluding National Capital Region) 63 20 0 5 0 12 0 95 5 18
2014 National Capital Region 68 22 3 5 1 1 0 91 6 301
2014 Quebec (excluding National Capital Region) 62 38 0 0 0 0 0 100 0 12

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 56 21 7 12 3 0 0 78 15 328
2017 Quebec (excluding National Capital Region) 51 30 6 9 5 0 0 81 14 18
2014 National Capital Region 49 27 11 9 4 0 0 76 13 301
2014 Quebec (excluding National Capital Region) 55 15 15 15 0 0 0 70 15 12

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 61 23 6 6 3 0 1 85 9 327
2017 Quebec (excluding National Capital Region) 70 25 0 0 5 0 0 95 5 18
2014 National Capital Region 60 28 3 6 3 0 1 88 8 301
2014 Quebec (excluding National Capital Region) 70 15 8 0 7 0 0 85 7 12

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 79 12 4 3 1 0 1 92 4 325
2017 Quebec (excluding National Capital Region) 85 10 5 0 0 0 0 95 0 18
2014 National Capital Region 76 15 3 3 1 0 1 92 5 301
2014 Quebec (excluding National Capital Region) 55 15 15 7 8 0 0 70 15 12

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 28 8 7 3 1 1 82 10 328
2017 Quebec (excluding National Capital Region) 44 26 25 0 5 0 0 70 5 18
2014 National Capital Region 51 31 8 6 2 0 1 84 8 301
2014 Quebec (excluding National Capital Region) 40 30 15 0 7 0 8 75 8 12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 65 25 4 3 1 2 1 93 3 328
2017 Quebec (excluding National Capital Region) 49 11 19 0 5 12 5 71 6 18
2014 National Capital Region 64 27 3 2 1 3 1 94 2 301
2014 Quebec (excluding National Capital Region) 55 37 8 0 0 0 0 92 0 12

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 18 82 327
2014 National Capital Region 19 81 301

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 40 61
2014 National Capital Region 47 54

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 76 61
2014 National Capital Region 64 54

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 61
2014 National Capital Region 0 54

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 42 61
2014 National Capital Region 42 54

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 44 61
2014 National Capital Region 53 54

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 43 61
2014 National Capital Region 52 54

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 48 61
2014 National Capital Region 52 54

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 33 61
2014 National Capital Region 23 54

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 56 61
2014 National Capital Region 63 54

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 42 61
2014 National Capital Region 38 54

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 54

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 13 61

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 8 61
2014 National Capital Region 14 54

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 49 61
2014 National Capital Region 31 54

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 24 61
2014 National Capital Region 34 54

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 17 54

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 56 61
2014 National Capital Region 51 53

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 29 61
2014 National Capital Region 23 53

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 16 61
2014 National Capital Region 18 53

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 13 61
2014 National Capital Region 20 53

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 8 61

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 8 61

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 10 61

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 38 61
2014 National Capital Region 24 53

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 31 59
2014 National Capital Region 19 52

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 8 59

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 12 59
2014 National Capital Region 9 52

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 13 59

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 15 59
2014 National Capital Region 9 52

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 13 59

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 15 59
2014 National Capital Region 11 52

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 34 59
2014 National Capital Region 33 52

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 20 59
2014 National Capital Region 20 52

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 50 59
2014 National Capital Region 49 52

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 46 59
2014 National Capital Region 47 52

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 11 52

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 84 16 61

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 13 22 17 5 5 28 10 56 17 328
2017 Quebec (excluding National Capital Region) 6 20 21 4 0 31 18 50 8 18
2014 National Capital Region 13 14 18 5 7 36 7 48 20 301
2014 Quebec (excluding National Capital Region) 0 15 15 0 7 38 24 40 20 12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 26 34 16 6 6 10 1 68 14 327
2017 Quebec (excluding National Capital Region) 33 47 16 4 0 0 0 80 4 18
2014 National Capital Region 22 30 18 4 6 20 1 66 12 300
2014 Quebec (excluding National Capital Region) 15 46 15 0 7 8 9 73 9 12

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 6 94 328
2017 Quebec (excluding National Capital Region) 0 100 18
2014 National Capital Region 7 93 301
2014 Quebec (excluding National Capital Region) 0 100 12

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 37 22
2014 National Capital Region 45 19

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 90 22
2014 National Capital Region 95 19

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 22
2014 National Capital Region 0 19

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 22
2014 National Capital Region 0 19

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 19

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 19

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 27 22
2014 National Capital Region 31 19

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 23 22

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 23 22

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 29 22
2014 National Capital Region 39 19

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 46 22
2014 National Capital Region 34 19

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 19

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 22
2014 National Capital Region 0 19

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 25 19

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 32 22

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 22
2014 National Capital Region 0 18

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 22
2014 National Capital Region 0 18

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 59 22
2014 National Capital Region 63 18

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 18

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 18

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 18

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2014 National Capital Region 0 18

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 23 22
2014 National Capital Region 26 18

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 22 22

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 59 22
2014 National Capital Region 70 18

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 49 22
2014 National Capital Region 43 18

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 22

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 82 18 22

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 16 17 15 2 4 39 7 61 12 326
2017 Quebec (excluding National Capital Region) 11 11 20 0 0 39 19 52 0 17
2014 National Capital Region 12 16 16 3 3 44 6 57 10 301
2014 Quebec (excluding National Capital Region) 0 30 15 0 0 46 9 66 0 12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 32 15 4 3 14 2 73 8 326
2017 Quebec (excluding National Capital Region) 27 44 24 0 0 6 0 75 0 18
2014 National Capital Region 27 28 14 4 3 23 1 73 9 300
2014 Quebec (excluding National Capital Region) 0 49 25 0 0 16 10 67 0 11

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 18 82 327
2014 National Capital Region 14 86 301

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 83 17 61
2014 National Capital Region 71 29 38

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 62 21 10 7 0 0 0 83 7 51
2014 National Capital Region 57 36 6 0 0 0 0 94 0 29

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 24 42 16 7 2 1 9 72 10 328
2017 Quebec (excluding National Capital Region) 6 51 20 0 0 18 5 74 0 18
2014 National Capital Region 22 45 15 5 3 1 9 74 9 301
2014 Quebec (excluding National Capital Region) 0 46 22 7 0 15 9 60 10 12

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 12 17 20 5 2 32 13 53 12 326
2017 Quebec (excluding National Capital Region) 6 14 20 0 6 39 16 44 12 18
2014 National Capital Region 9 18 17 4 2 39 11 54 13 300
2014 Quebec (excluding National Capital Region) 0 23 30 0 0 38 9 43 0 12

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 26 9 1 1 12 9 85 3 328
2017 Quebec (excluding National Capital Region) 31 31 0 5 0 28 5 93 7 18
2014 National Capital Region 29 31 13 3 3 11 9 76 8 301
2014 Quebec (excluding National Capital Region) 32 53 15 0 0 0 0 85 0 12

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 28 12 3 2 13 8 78 7 327
2017 Quebec (excluding National Capital Region) 37 26 4 5 0 23 5 88 6 18
2014 National Capital Region 25 30 15 4 3 15 9 72 9 301
2014 Quebec (excluding National Capital Region) 30 38 15 7 0 0 9 75 8 12
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 60 23 7 4 3 2 1 85 7 326
2017 Quebec (excluding National Capital Region) 70 19 6 0 0 6 0 94 0 18

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 60 23 7 3 4 2 0 85 8 328
2017 Quebec (excluding National Capital Region) 66 29 0 0 0 6 0 100 0 18

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 35 47 9 5 2 2 0 83 8 328
2017 Quebec (excluding National Capital Region) 32 49 10 9 0 0 0 81 9 18

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 45 19 6 5 1 0 70 11 328
2017 Quebec (excluding National Capital Region) 48 20 28 0 0 4 0 71 0 18

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 21 22 22 15 20 0 1 43 35 328
2017 Quebec (excluding National Capital Region) 6 21 15 33 20 0 6 28 56 18

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 17 30 32 14 7 0 2 47 20 326
2017 Quebec (excluding National Capital Region) 23 43 11 17 0 0 6 70 18 17

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 21 36 24 9 8 0 2 58 18 328
2017 Quebec (excluding National Capital Region) 23 48 13 10 0 0 6 75 11 17

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 28 23 16 9 0 3 49 27 328
2017 Quebec (excluding National Capital Region) 30 33 16 10 6 0 6 66 17 17

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 43 28 16 2 1 0 9 79 4 328
2017 Quebec (excluding National Capital Region) 66 16 6 0 0 0 12 93 0 17

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 34 20 9 6 0 1 64 15 325
2017 Quebec (excluding National Capital Region) 49 41 0 4 0 0 6 95 5 17

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 33 22 7 5 1 1 66 12 324
2017 Quebec (excluding National Capital Region) 16 32 30 10 6 0 6 51 17 17

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 26 36 24 9 3 0 2 64 12 324
2017 Quebec (excluding National Capital Region) 12 50 17 15 0 0 6 66 16 17

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 34 19 9 5 0 1 66 14 325
2017 Quebec (excluding National Capital Region) 35 26 17 4 0 0 18 74 5 17

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 38 21 7 3 1 1 69 9 325
2017 Quebec (excluding National Capital Region) 51 27 6 4 0 0 12 88 5 17

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 58 22 10 6 2 0 2 82 8 328
2017 Quebec (excluding National Capital Region) 72 6 0 4 6 0 12 88 12 17

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 70 15 4 5 3 1 2 88 8 327
2017 Quebec (excluding National Capital Region) 72 0 0 0 4 0 24 94 6 17

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 28 13 2 3 0 1 81 5 326
2017 Quebec (excluding National Capital Region) 73 4 5 0 0 0 18 94 0 17

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 60 20 8 6 5 0 1 81 11 325
2017 Quebec (excluding National Capital Region) 61 21 0 0 0 0 18 100 0 17

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 51 15 8 2 1 0 22 85 4 327
2017 Quebec (excluding National Capital Region) 54 6 0 0 0 0 40 100 0 17

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 70 18 5 1 0 0 7 94 1 327
2017 Quebec (excluding National Capital Region) 71 12 0 5 0 0 12 95 5 16

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 76 12 3 3 1 0 5 92 5 328
2017 Quebec (excluding National Capital Region) 71 5 0 0 6 0 18 93 7 17

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 49 30 13 4 2 0 2 81 6 328
2017 Quebec (excluding National Capital Region) 23 39 19 0 6 0 13 71 7 16

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 11 32 43 11 3 0 0 43 15 327
2017 Quebec (excluding National Capital Region) 11 63 22 0 4 0 0 74 4 18

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 4 15 41 30 10 0 0 40 19 327
2017 Quebec (excluding National Capital Region) 4 6 27 31 33 0 0 64 10 18
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 28 20 20 15 13 4 0 29 71 328
2017 Quebec (excluding National Capital Region) 31 11 23 15 15 5 0 33 67 18

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 27 222
2017 Quebec (excluding National Capital Region) 23 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 39 222
2017 Quebec (excluding National Capital Region) 47 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 20 222
2017 Quebec (excluding National Capital Region) 9 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 39 222
2017 Quebec (excluding National Capital Region) 32 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 13 222
2017 Quebec (excluding National Capital Region) 15 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 35 222
2017 Quebec (excluding National Capital Region) 44 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 National Capital Region 5 47 23 8 4 12 214
2017 Quebec (excluding National Capital Region) 9 53 14 0 0 24 11

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 23 25 13 12 20 1 6 52 34 224
2017 Quebec (excluding National Capital Region) 0 8 16 32 35 0 9 8 74 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 4 8 9 18 51 2 8 13 77 223
2017 Quebec (excluding National Capital Region) 0 0 9 27 56 9 0 0 90 11
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