2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 33 48 13 4 2 0 0 81 7 87
2014 Language of service - English only 50 44 6 0 0 0 0 94 0 14
2014 Language of service - Both English and French 42 42 11 4 2 0 0 84 6 88
2011 Language of service - English only 24 42 0 12 22 0 0 66 34 15
2011 Language of service - Both English and French 44 35 12 6 3 0 0 79 9 113
2008 Language of service - English only 42 29 13 8 8 0 0 71 17 24
2008 Language of service - Both English and French 50 32 10 5 2 0 1 83 7 125

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 36 40 14 8 2 0 0 76 10 89

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 54 39 4 1 1 0 0 93 2 89
2014 Language of service - English only 88 12 0 0 0 0 0 100 0 14
2014 Language of service - Both English and French 58 33 8 1 0 0 0 91 1 88
2011 Language of service - English only 48 36 0 16 0 0 0 84 16 15
2011 Language of service - Both English and French 64 21 13 2 0 0 0 86 2 113

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 39 49 7 2 3 0 0 88 5 89
2014 Language of service - English only 39 42 12 6 0 0 0 81 6 14
2014 Language of service - Both English and French 51 37 10 2 0 0 0 88 2 88
2011 Language of service - English only 30 36 10 18 6 0 0 66 24 15
2011 Language of service - Both English and French 47 35 10 5 3 0 0 82 8 113
2008 Language of service - English only 46 42 4 0 8 0 0 88 8 24
2008 Language of service - Both English and French 54 33 9 4 1 0 0 86 5 125

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 45 40 8 7 1 0 0 85 8 89
2014 Language of service - English only 37 21 36 0 6 0 0 58 6 14
2014 Language of service - Both English and French 49 36 3 5 5 1 0 86 11 88
2011 Language of service - English only 24 24 24 0 28 0 0 48 28 15
2011 Language of service - Both English and French 48 29 15 4 3 0 0 78 8 113

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 41 45 8 6 1 0 0 86 7 89
2014 Language of service - English only 33 31 13 0 23 0 0 64 23 14
2014 Language of service - Both English and French 43 41 6 6 4 0 0 84 11 88
2011 Language of service - English only 18 30 24 6 22 0 0 48 28 15
2011 Language of service - Both English and French 44 38 9 5 4 0 0 82 10 112
2008 Language of service - English only 25 50 8 4 13 0 0 75 17 24
2008 Language of service - Both English and French 45 34 14 5 1 1 1 80 6 125

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 39 29 14 10 3 4 0 71 14 88
2014 Language of service - English only 33 31 23 6 6 0 0 64 13 14
2014 Language of service - Both English and French 49 29 9 2 4 6 0 84 7 88
2011 Language of service - English only 36 18 0 22 12 12 0 61 39 15
2011 Language of service - Both English and French 45 24 12 5 8 5 1 73 14 112
2008 Language of service - English only 25 29 13 17 13 0 4 57 30 24
2008 Language of service - Both English and French 50 23 10 5 6 4 2 78 11 125
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 51 32 8 7 0 1 1 85 7 88
2014 Language of service - English only 33 12 13 6 29 6 0 48 38 14
2014 Language of service - Both English and French 52 23 12 3 4 2 3 79 8 88
2011 Language of service - English only 24 30 0 24 22 0 0 54 46 15
2011 Language of service - Both English and French 41 31 19 3 3 1 1 74 7 113
2008 Language of service - English only 42 38 21 0 0 0 0 79 0 24
2008 Language of service - Both English and French 43 27 14 6 5 5 1 74 12 124

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 49 39 4 4 3 0 0 88 8 89
2014 Language of service - English only 45 13 12 6 23 0 0 58 29 14
2014 Language of service - Both English and French 48 25 9 11 3 1 3 76 14 88
2011 Language of service - English only 30 18 24 12 16 0 0 48 28 15
2011 Language of service - Both English and French 41 37 12 3 5 0 1 79 9 113
2008 Language of service - English only 29 54 8 8 0 0 0 83 8 24
2008 Language of service - Both English and French 40 32 14 7 6 1 0 72 14 124

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 57 27 5 6 3 1 0 85 10 89
2014 Language of service - English only 45 0 13 13 29 0 0 45 42 14
2014 Language of service - Both English and French 47 32 7 4 7 1 3 82 11 88

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 18 42 21 11 4 2 1 62 16 88
2014 Language of service - English only 19 31 6 14 30 0 0 50 44 14
2014 Language of service - Both English and French 23 54 10 3 5 4 0 81 9 88
2011 Language of service - English only 24 6 24 12 28 6 0 32 42 15
2011 Language of service - Both English and French 16 36 21 9 7 10 2 58 18 113

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 16 46 21 11 4 1 1 64 15 89
2014 Language of service - English only 19 25 6 19 31 0 0 44 50 14
2014 Language of service - Both English and French 29 49 11 6 6 0 0 77 12 88
2011 Language of service - English only 18 18 6 18 40 0 0 36 58 15
2011 Language of service - Both English and French 23 40 17 9 8 4 0 65 17 113
2008 Language of service - English only 21 42 4 17 17 0 0 63 33 24
2008 Language of service - Both English and French 26 42 14 8 7 2 0 70 15 125

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 17 42 22 10 4 5 1 62 14 89
2014 Language of service - English only 6 19 19 13 37 6 0 27 53 14
2014 Language of service - Both English and French 23 45 18 8 3 3 0 70 11 88
2011 Language of service - English only 6 48 10 25 12 0 0 54 36 15
2011 Language of service - Both English and French 18 52 21 6 2 2 0 71 8 113
2008 Language of service - English only 21 46 0 25 8 0 0 67 33 24
2008 Language of service - Both English and French 20 43 21 8 2 6 0 67 11 125

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 20 33 18 14 6 8 1 58 23 89
2014 Language of service - English only 19 14 19 19 29 0 0 33 48 14
2014 Language of service - Both English and French 28 37 14 10 7 4 0 67 18 87
2011 Language of service - English only 12 12 34 24 18 0 0 24 42 15
2011 Language of service - Both English and French 23 32 19 8 6 13 0 63 16 113
2008 Language of service - English only 17 38 17 13 13 4 0 57 26 24
2008 Language of service - Both English and French 22 38 18 9 7 6 0 64 17 125

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 18 36 18 16 8 3 1 57 24 89
2014 Language of service - English only 6 31 6 14 36 6 0 40 53 14
2014 Language of service - Both English and French 24 39 24 5 6 1 0 64 12 88
2011 Language of service - English only 12 36 18 22 12 0 0 48 34 15
2011 Language of service - Both English and French 27 47 14 8 2 1 1 76 10 113
2008 Language of service - English only 25 46 4 8 17 0 0 71 25 24
2008 Language of service - Both English and French 23 50 13 11 1 2 0 75 12 124
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 35 40 16 5 3 0 0 76 8 88
2014 Language of service - English only 33 6 19 29 13 0 0 39 42 14
2014 Language of service - Both English and French 35 38 12 9 6 0 0 73 15 88
2011 Language of service - English only 24 12 24 24 16 0 0 36 40 15
2011 Language of service - Both English and French 27 35 20 10 8 0 0 62 18 112

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 41 43 8 4 4 0 0 84 9 89

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 6 29 17 23 12 11 2 41 40 89
2014 Language of service - English only 6 12 12 33 23 12 0 21 64 14
2014 Language of service - Both English and French 18 28 13 13 12 16 0 54 30 88

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 51 31 9 6 2 1 0 83 9 89
2014 Language of service - English only 45 6 6 19 23 0 0 52 42 14
2014 Language of service - Both English and French 40 36 11 6 3 0 3 79 10 88
2011 Language of service - English only 30 18 12 12 28 0 0 48 40 15
2011 Language of service - Both English and French 37 37 14 6 7 0 0 73 13 113
2008 Language of service - English only 29 58 4 4 4 0 0 88 8 24
2008 Language of service - Both English and French 41 35 10 6 8 0 0 76 15 124

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 33 43 6 9 3 3 3 80 13 31
2014 Language of service - Both English and French 25 36 3 17 0 7 12 76 20 28

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 31 40 18 8 1 2 0 73 9 88
2014 Language of service - English only 13 33 12 25 17 0 0 45 42 14
2014 Language of service - Both English and French 36 48 6 4 4 1 0 85 9 88
2011 Language of service - English only 24 24 12 24 6 10 0 53 34 15
2011 Language of service - Both English and French 35 33 15 8 4 3 3 71 13 113
2008 Language of service - English only 25 46 21 0 4 4 0 74 4 24
2008 Language of service - Both English and French 39 38 13 6 3 0 1 77 10 125

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 23 37 9 18 8 6 0 63 27 89
2014 Language of service - English only 20 12 13 13 30 12 0 37 48 14
2014 Language of service - Both English and French 33 41 3 4 8 11 0 83 13 88
2011 Language of service - English only 24 18 12 6 30 10 0 46 40 15
2011 Language of service - Both English and French 31 22 19 12 8 7 2 58 21 113
2008 Language of service - English only 33 21 17 0 4 21 4 72 6 24
2008 Language of service - Both English and French 38 30 12 7 6 6 1 73 15 125

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 40 42 9 8 1 0 0 82 9 89
2014 Language of service - English only 6 19 6 38 31 0 0 25 69 14
2014 Language of service - Both English and French 35 47 10 4 3 1 0 83 7 88
2011 Language of service - English only 24 30 28 12 6 0 0 53 18 15
2011 Language of service - Both English and French 25 46 16 3 5 0 5 75 8 113
2008 Language of service - English only 21 38 17 13 8 0 4 61 22 24
2008 Language of service - Both English and French 30 43 18 6 2 0 2 74 7 125

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 38 44 8 10 0 0 0 82 10 89
2014 Language of service - English only 69 19 13 0 0 0 0 87 0 14
2014 Language of service - Both English and French 47 40 9 3 0 0 0 88 3 88
2011 Language of service - English only 51 13 17 13 7 0 0 64 19 14
2011 Language of service - Both English and French 45 31 17 7 1 0 0 76 8 113
2008 Language of service - English only 54 33 0 8 4 0 0 88 13 24
2008 Language of service - Both English and French 44 36 10 4 6 0 0 80 10 125

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 39 44 10 4 3 0 0 83 7 89
2014 Language of service - English only 56 32 12 0 0 0 0 88 0 14
2014 Language of service - Both English and French 51 32 11 4 2 0 0 83 7 88
2011 Language of service - English only 54 24 6 10 6 0 0 78 16 15
2011 Language of service - Both English and French 47 38 8 4 3 0 0 85 8 113
2008 Language of service - English only 58 25 8 4 4 0 0 83 8 24
2008 Language of service - Both English and French 48 38 6 6 2 0 0 86 7 125

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 30 43 12 3 10 1 0 74 14 88
2014 Language of service - English only 8 25 19 13 29 6 0 35 45 14
2014 Language of service - Both English and French 36 41 14 6 2 1 0 78 8 88
2011 Language of service - English only 24 30 12 16 18 0 0 54 35 15
2011 Language of service - Both English and French 36 32 15 7 6 2 3 70 13 113
2008 Language of service - English only 25 17 17 21 21 0 0 42 42 24
2008 Language of service - Both English and French 22 47 15 10 2 2 1 71 13 125

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 18 39 15 10 16 2 0 58 27 89
2014 Language of service - English only 0 12 8 31 25 6 17 16 74 14
2014 Language of service - Both English and French 24 29 15 18 11 1 2 55 30 88
2011 Language of service - English only 12 6 6 30 46 0 0 18 76 15
2011 Language of service - Both English and French 22 23 13 21 14 3 4 49 38 113
2008 Language of service - English only 0 17 8 33 33 0 8 18 73 24
2008 Language of service - Both English and French 20 32 16 13 13 2 4 56 28 122

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 42 39 11 6 1 0 0 81 8 89
2014 Language of service - English only 12 69 6 13 0 0 0 81 13 14
2014 Language of service - Both English and French 29 43 17 9 2 0 0 72 11 88
2011 Language of service - English only 36 30 12 0 22 0 0 66 22 15
2011 Language of service - Both English and French 29 47 9 7 5 0 2 78 12 112

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 42 38 10 5 4 0 0 80 10 89
2014 Language of service - English only 27 19 6 31 17 0 0 45 48 14
2014 Language of service - Both English and French 43 38 7 10 2 0 0 81 12 88

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 38 45 8 4 3 0 1 84 8 89
2014 Language of service - English only 19 39 6 13 17 6 0 62 31 14
2014 Language of service - Both English and French 39 40 13 5 3 0 0 78 9 88
2011 Language of service - English only 18 42 12 10 18 0 0 60 28 15
2011 Language of service - Both English and French 40 40 11 5 2 1 1 82 7 112

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 25 46 20 3 4 1 0 72 8 89

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 48 36 6 5 5 0 0 83 11 89
2014 Language of service - English only 28 14 7 20 31 0 0 42 52 13
2014 Language of service - Both English and French 49 29 8 11 2 0 0 78 13 88
2011 Language of service - English only 42 12 22 6 18 0 0 54 24 15
2011 Language of service - Both English and French 38 40 12 7 2 1 1 79 9 113

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 26 26 13 8 15 3 9 59 26 89
2014 Language of service - English only 14 19 0 19 48 0 0 33 67 14
2014 Language of service - Both English and French 34 21 9 15 10 1 11 62 28 88
2011 Language of service - English only 18 24 12 0 12 6 28 63 18 15
2011 Language of service - Both English and French 25 30 14 10 8 1 13 63 21 113
2008 Language of service - English only 17 25 4 13 17 4 21 56 39 24
2008 Language of service - Both English and French 34 18 8 8 14 5 13 64 26 125

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 39 40 15 3 3 0 0 79 7 89
2014 Language of service - English only 22 20 13 31 13 0 0 42 45 13
2014 Language of service - Both English and French 50 28 15 5 1 0 0 78 7 88
2011 Language of service - English only 22 30 6 18 24 0 0 52 42 15
2011 Language of service - Both English and French 35 34 20 8 4 0 0 69 12 113
2008 Language of service - English only 21 33 29 13 4 0 0 54 17 24
2008 Language of service - Both English and French 30 33 20 14 2 0 1 63 17 125

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 56 22 11 6 4 2 0 79 9 89
2014 Language of service - English only 33 19 6 6 13 6 17 67 25 14
2014 Language of service - Both English and French 43 24 9 2 7 7 7 79 10 88
2011 Language of service - English only 42 6 10 18 18 6 0 51 38 15
2011 Language of service - Both English and French 51 21 9 3 7 3 7 80 10 113

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - Both English and French 37 25 38 89
2014 Language of service - English only 6 75 19 14
2014 Language of service - Both English and French 21 46 33 88
2011 Language of service - English only 36 36 28 15
2011 Language of service - Both English and French 31 30 39 113

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - Both English and French 13 24 48 8 4 3 33
2014 Language of service - Both English and French 38 31 26 5 9999 0 18
2011 Language of service - Both English and French 25 11 44 5 9999 14 35
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 51 40 5 1 3 0 0 90 4 89
2014 Language of service - English only 33 67 0 0 0 0 0 100 0 14
2014 Language of service - Both English and French 47 39 8 5 1 0 0 87 6 88
2011 Language of service - English only 48 36 0 6 10 0 0 84 16 15
2011 Language of service - Both English and French 47 33 15 3 2 0 0 80 5 113
2008 Language of service - English only 54 25 4 8 4 4 0 83 13 24
2008 Language of service - Both English and French 55 34 9 2 0 0 0 90 2 125

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 32 42 12 7 4 1 2 76 12 89
2014 Language of service - English only 45 31 23 0 0 0 0 77 0 14
2014 Language of service - Both English and French 46 49 5 0 0 0 0 95 0 88
2011 Language of service - English only 12 52 24 12 0 0 0 64 12 15
2011 Language of service - Both English and French 37 41 15 5 1 1 0 79 6 112

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 11 20 36 20 9 1 4 30 33 89
2014 Language of service - English only 12 19 39 0 30 0 0 30 31 14
2014 Language of service - Both English and French 10 30 31 17 12 0 1 29 40 88
2011 Language of service - English only 12 30 18 28 12 0 0 40 42 15
2011 Language of service - Both English and French 11 28 28 18 10 0 5 30 41 113
2008 Language of service - English only 21 25 29 17 8 0 0 25 46 24
2008 Language of service - Both English and French 13 30 34 14 6 1 2 21 44 125

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 4 18 45 21 10 0 2 32 22 89
2014 Language of service - English only 19 6 13 31 31 0 0 62 25 14
2014 Language of service - Both English and French 9 10 25 29 22 3 2 54 20 88
2011 Language of service - English only 24 6 22 35 12 0 0 48 30 15
2011 Language of service - Both English and French 5 12 25 23 18 4 12 50 20 113
2008 Language of service - English only 17 21 13 38 13 0 0 50 38 24
2008 Language of service - Both English and French 2 22 32 27 10 2 6 39 26 124

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 10 15 36 26 9 3 1 36 26 89
2014 Language of service - English only 19 19 48 6 8 0 0 14 38 14
2014 Language of service - Both English and French 11 15 35 24 9 2 6 35 27 88
2011 Language of service - English only 12 18 24 24 16 6 0 43 32 15
2011 Language of service - Both English and French 10 18 28 24 11 2 6 39 31 113
2008 Language of service - English only 17 17 33 21 8 0 4 30 35 24
2008 Language of service - Both English and French 10 24 31 19 9 2 6 30 37 123

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 8 11 33 27 19 1 2 47 20 88
2014 Language of service - English only 19 0 42 19 21 0 0 39 19 14
2014 Language of service - Both English and French 6 21 25 26 17 1 3 45 29 87
2011 Language of service - English only 0 42 24 34 0 0 0 34 42 15
2011 Language of service - Both English and French 10 19 29 23 15 2 3 39 30 113
2008 Language of service - English only 13 29 29 21 8 0 0 29 42 24
2008 Language of service - Both English and French 9 19 39 20 9 2 2 30 29 125

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 18 20 24 20 14 2 3 36 39 89
2014 Language of service - English only 31 29 19 0 20 0 0 20 61 14
2014 Language of service - Both English and French 19 27 25 11 14 1 3 26 48 87
2011 Language of service - English only 42 18 24 16 0 0 0 16 60 15
2011 Language of service - Both English and French 20 21 25 14 13 0 7 30 44 113
2008 Language of service - English only 33 17 21 21 8 0 0 29 50 24
2008 Language of service - Both English and French 19 25 27 17 9 2 2 27 45 124

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 11 27 26 21 14 1 1 35 39 89
2014 Language of service - English only 0 12 13 25 21 12 17 65 18 14
2014 Language of service - Both English and French 10 14 23 29 15 6 3 49 26 88
2011 Language of service - English only 6 36 18 24 16 0 0 40 42 15
2011 Language of service - Both English and French 2 20 27 21 16 6 8 44 25 113
2008 Language of service - English only 4 13 25 33 21 0 4 57 17 24
2008 Language of service - Both English and French 7 20 30 21 7 3 11 33 32 124

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 9 18 37 20 11 2 3 33 29 89
2014 Language of service - English only 36 12 25 19 8 0 0 27 48 14
2014 Language of service - Both English and French 11 7 34 32 9 2 4 44 19 88

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 44 37 8 6 4 1 0 82 10 89
2014 Language of service - English only 39 25 0 12 23 0 0 64 36 14
2014 Language of service - Both English and French 47 34 5 7 7 1 0 81 14 88

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 42 40 6 9 2 0 0 82 12 89
2014 Language of service - English only 19 44 6 8 23 0 0 63 31 14
2014 Language of service - Both English and French 46 40 4 6 4 0 0 86 10 88

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 38 37 16 2 5 2 0 76 8 89
2014 Language of service - English only 46 31 6 0 17 0 0 77 17 14
2014 Language of service - Both English and French 46 39 8 0 3 4 0 88 3 88

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 44 37 10 8 2 0 0 80 10 89
2014 Language of service - English only 27 44 6 0 23 0 0 70 23 14
2014 Language of service - Both English and French 38 38 15 2 3 3 0 79 6 88
2011 Language of service - English only 42 18 18 0 16 6 0 64 17 15
2011 Language of service - Both English and French 32 41 15 4 3 4 1 77 7 113

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 54 32 7 6 0 0 0 87 6 89
2014 Language of service - English only 28 33 7 7 25 0 0 62 32 13
2014 Language of service - Both English and French 44 47 2 3 4 0 0 90 8 88
2011 Language of service - English only 18 48 12 6 16 0 0 66 22 15
2011 Language of service - Both English and French 43 38 9 6 3 0 1 82 9 113
2008 Language of service - English only 38 42 4 0 13 4 0 83 13 24
2008 Language of service - Both English and French 44 39 12 4 2 0 0 82 6 124

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 20 40 18 11 6 4 1 64 18 89
2014 Language of service - English only 19 39 17 13 6 6 0 62 20 14
2014 Language of service - Both English and French 27 33 10 4 9 6 11 73 16 88

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 34 54 8 2 0 2 0 90 2 89
2014 Language of service - English only 52 19 13 17 0 0 0 71 17 14
2014 Language of service - Both English and French 45 39 7 7 0 1 0 86 7 88
2011 Language of service - English only 24 48 28 0 0 0 0 72 0 15
2011 Language of service - Both English and French 38 43 12 3 1 2 2 84 4 112

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 32 39 10 11 6 1 0 73 18 89
2014 Language of service - English only 32 33 12 0 17 6 0 69 18 14
2014 Language of service - Both English and French 35 32 8 11 11 3 0 69 22 88
2011 Language of service - English only 18 48 12 0 16 6 0 70 17 15
2011 Language of service - Both English and French 35 29 14 6 7 6 3 70 14 112
2008 Language of service - English only 29 21 13 17 13 8 0 55 32 24
2008 Language of service - Both English and French 38 31 15 6 4 3 2 73 11 125

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 19 32 24 9 10 6 1 55 20 89
2014 Language of service - English only 25 31 25 12 6 0 0 56 19 14
2014 Language of service - Both English and French 18 29 26 12 7 7 1 51 20 88
2011 Language of service - English only 6 42 6 22 12 12 0 55 39 15
2011 Language of service - Both English and French 10 35 21 14 7 10 3 52 24 113

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 11 22 21 19 16 8 2 37 39 89
2014 Language of service - English only 6 20 0 12 49 12 0 30 70 14
2014 Language of service - Both English and French 16 13 18 14 15 18 4 38 38 88
2011 Language of service - English only 12 0 12 24 28 12 12 16 68 15
2011 Language of service - Both English and French 9 15 15 16 16 19 9 33 45 113

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 37 51 7 3 1 0 0 89 4 89
2014 Language of service - English only 25 45 0 12 17 0 0 71 29 14
2014 Language of service - Both English and French 39 53 2 7 0 0 0 91 7 88
2011 Language of service - English only 18 52 12 6 12 0 0 70 18 15
2011 Language of service - Both English and French 42 45 6 7 0 0 0 87 7 113
2008 Language of service - English only 33 38 8 13 8 0 0 71 21 24
2008 Language of service - Both English and French 46 46 3 5 0 0 0 92 5 125

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 49 34 4 9 5 0 0 83 14 89
2014 Language of service - English only 39 29 0 25 6 0 0 69 31 14
2014 Language of service - Both English and French 54 29 9 6 1 0 0 83 7 88
2011 Language of service - English only 35 30 16 12 6 0 0 66 18 15
2011 Language of service - Both English and French 50 33 8 7 3 0 0 83 9 113

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 58 29 7 4 2 0 0 87 7 89
2014 Language of service - English only 33 38 6 6 17 0 0 71 23 14
2014 Language of service - Both English and French 48 39 8 3 1 1 0 88 4 88

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 56 28 4 10 2 0 0 84 12 88
2014 Language of service - English only 77 6 17 0 0 0 0 83 0 14
2014 Language of service - Both English and French 61 31 4 2 0 1 0 93 2 88
2011 Language of service - English only 48 28 18 0 0 0 6 81 0 15
2011 Language of service - Both English and French 53 39 2 3 3 0 0 91 7 113
2008 Language of service - English only 71 21 4 0 0 4 0 96 0 24
2008 Language of service - Both English and French 61 25 8 4 2 0 0 86 6 125

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 48 22 7 20 3 0 0 70 23 89
2014 Language of service - English only 52 48 0 0 0 0 0 100 0 14
2014 Language of service - Both English and French 42 27 14 10 7 0 0 69 17 88
2011 Language of service - English only 60 24 10 0 6 0 0 84 6 15
2011 Language of service - Both English and French 37 29 11 14 7 1 1 67 22 113
2008 Language of service - English only 67 29 0 4 0 0 0 96 4 24
2008 Language of service - Both English and French 40 22 10 18 10 0 0 62 28 125

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 60 27 6 5 2 0 0 87 8 89
2014 Language of service - English only 58 0 19 6 0 0 17 70 7 14
2014 Language of service - Both English and French 56 29 1 8 5 0 1 86 13 88
2011 Language of service - English only 48 36 0 6 10 0 0 84 16 15
2011 Language of service - Both English and French 58 26 6 7 2 0 2 85 9 113
2008 Language of service - English only 75 13 0 8 0 4 0 91 9 24
2008 Language of service - Both English and French 58 26 3 6 5 0 2 85 11 125

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 79 12 5 1 1 0 1 92 2 89
2014 Language of service - English only 71 13 0 0 0 0 17 100 0 14
2014 Language of service - Both English and French 70 16 3 5 1 0 4 90 7 88
2011 Language of service - English only 72 12 16 0 0 0 0 84 0 15
2011 Language of service - Both English and French 71 20 3 4 2 0 1 91 5 113
2008 Language of service - English only 88 13 0 0 0 0 0 100 0 24
2008 Language of service - Both English and French 85 6 1 5 2 0 1 92 7 125

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 43 32 12 8 3 0 1 76 11 89
2014 Language of service - English only 65 6 6 6 0 0 17 85 7 14
2014 Language of service - Both English and French 45 34 6 10 4 0 1 80 14 88

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 67 25 3 2 2 0 1 92 4 89
2014 Language of service - English only 33 31 6 6 0 6 17 83 8 14
2014 Language of service - Both English and French 62 30 2 2 1 2 0 94 4 88
2011 Language of service - English only 54 24 16 0 0 6 0 83 0 15
2011 Language of service - Both English and French 60 31 4 2 1 0 3 93 3 113
2008 Language of service - English only 67 13 17 4 0 0 0 79 4 24
2008 Language of service - Both English and French 58 26 4 5 2 2 2 88 8 125

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 23 77 88
2014 Language of service - English only 42 58 14
2014 Language of service - Both English and French 16 84 88

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 47 21
2014 Language of service - Both English and French 33 15

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 67 21
2014 Language of service - Both English and French 87 15

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 21
2014 Language of service - Both English and French 0 15

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 21
2014 Language of service - Both English and French 0 15

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 21
2014 Language of service - Both English and French 0 15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 33 21
2014 Language of service - Both English and French 39 15

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 53 21
2014 Language of service - Both English and French 60 15

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 35 21
2014 Language of service - Both English and French 52 15

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 53 21
2014 Language of service - Both English and French 45 15

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 38 21
2014 Language of service - Both English and French 32 15

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 55 21
2014 Language of service - Both English and French 60 15

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 43 21
2014 Language of service - Both English and French 66 15

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 21
2014 Language of service - Both English and French 0 15

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 54 21
2014 Language of service - Both English and French 47 15

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 21

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 62 21

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 46 21

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 40 15

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 40 15

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 15

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 15

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 15

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 28 21

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 15

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 15

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 15

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Language of service - Both English and French 0 15

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 36 20
2014 Language of service - Both English and French 34 15

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 61 20
2014 Language of service - Both English and French 60 15

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 61 20
2014 Language of service - Both English and French 47 15

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 75 25 21

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 7 31 22 11 3 17 10 51 19 89
2014 Language of service - English only 20 0 38 0 6 29 6 32 10 14
2014 Language of service - Both English and French 14 16 9 7 8 37 10 56 27 88

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 20 35 21 5 8 8 3 62 15 89
2014 Language of service - English only 20 6 38 0 23 12 0 30 27 14
2014 Language of service - Both English and French 21 30 16 5 6 21 1 66 14 88
2011 Language of service - English only 12 12 42 0 22 12 0 27 25 15
2011 Language of service - Both English and French 22 36 16 6 4 16 0 69 12 113

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 10 90 89
2014 Language of service - Both English and French 10 90 88

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 13 24 21 3 5 24 10 56 13 89
2014 Language of service - English only 14 6 31 0 6 13 29 35 11 14
2014 Language of service - Both English and French 10 21 8 1 5 48 8 70 13 88

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 22 33 18 4 5 12 5 67 12 89
2014 Language of service - English only 20 13 42 6 6 6 6 38 14 14
2014 Language of service - Both English and French 24 32 9 1 6 28 1 78 10 88
2011 Language of service - English only 24 30 18 6 10 12 0 61 18 15
2011 Language of service - Both English and French 28 34 11 4 3 20 0 77 9 113

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 22 78 88
2014 Language of service - Both English and French 13 87 88

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 83 17 19
2014 Language of service - Both English and French 61 39 10

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 48 25 13 14 0 0 0 73 14 16

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 19 49 13 7 2 0 10 75 10 89
2014 Language of service - English only 25 25 0 12 20 0 17 61 39 14
2014 Language of service - Both English and French 18 53 14 2 4 0 8 78 7 88
2011 Language of service - English only 48 36 16 0 0 0 0 84 0 15
2011 Language of service - Both English and French 14 52 10 10 3 2 9 73 15 113
2008 Language of service - English only 25 42 13 0 8 4 8 76 10 24
2008 Language of service - Both English and French 19 52 11 6 5 0 8 76 11 124

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 9 24 21 7 4 24 12 51 16 87
2014 Language of service - English only 6 13 33 0 13 13 23 29 20 14
2014 Language of service - Both English and French 14 26 9 2 3 36 10 74 10 88
2011 Language of service - English only 18 18 36 0 6 22 0 46 8 15
2011 Language of service - Both English and French 8 21 18 5 1 32 15 54 11 113

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 30 38 7 1 0 14 10 90 1 89
2014 Language of service - English only 20 13 25 6 6 12 17 47 18 14
2014 Language of service - Both English and French 35 36 8 1 5 8 7 83 7 88
2011 Language of service - English only 42 24 16 12 6 0 0 66 18 15
2011 Language of service - Both English and French 28 34 11 3 1 14 9 81 4 112
2008 Language of service - English only 38 29 13 4 4 4 8 76 10 24
2008 Language of service - Both English and French 34 34 8 6 2 10 7 82 9 124

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 30 37 12 0 1 12 8 84 1 89
2014 Language of service - English only 6 13 27 12 6 19 17 29 29 14
2014 Language of service - Both English and French 31 31 8 3 5 14 8 79 10 88
2011 Language of service - English only 30 30 28 6 6 0 0 60 12 15
2011 Language of service - Both English and French 29 29 11 5 1 17 8 77 8 113
2008 Language of service - English only 29 38 13 4 8 0 8 73 14 24
2008 Language of service - Both English and French 28 36 11 4 2 9 9 78 8 124
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 61 21 9 3 2 4 0 85 6 88

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 61 24 5 5 3 1 0 86 9 89

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 32 47 11 9 1 0 0 79 10 89

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 18 50 20 6 5 1 0 69 11 89

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 14 21 18 22 23 0 2 36 46 89

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 10 23 35 23 7 0 2 34 30 88

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 13 33 34 10 7 0 4 48 17 89

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 11 21 29 17 18 0 4 33 37 89

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 40 27 18 3 2 0 9 74 6 89

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 22 37 25 7 8 0 1 60 15 89

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 27 34 25 8 3 0 2 63 12 89

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 16 36 27 12 4 1 4 55 17 89

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 33 29 19 9 7 0 4 64 16 89

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 23 43 21 7 3 1 2 68 10 89

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 56 25 10 4 1 0 3 84 6 89

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 63 18 3 5 5 0 5 85 11 88

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 45 26 23 1 3 0 3 73 4 87

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 56 22 10 8 2 0 2 80 10 88

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 52 11 9 2 1 1 23 84 4 88

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 64 19 5 2 1 0 8 90 4 89

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 77 8 3 1 0 0 10 95 1 89

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 47 30 16 2 2 0 2 79 5 89

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 8 26 48 12 6 0 0 33 19 89

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 7 17 43 22 12 0 0 34 23 88
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 32 19 19 17 13 1 0 32 68 89

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 21 59

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 33 59

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 21 59

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 47 59

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 10 59

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 39 59

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - Both English and French 4 46 23 7 0 21 56

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 20 22 17 13 21 2 5 45 37 60

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 5 11 8 12 56 2 5 17 74 60
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