2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	36	46	9	6	3	0	0	82	9	149
2017	First official language - French	33	47	10	7	3	1	0	80	10	199
2014	First official language - English	45	37	8	7	3	0	0	82	10	144
2014	First official language - French	35	42	15	5	4	0	0	77	8	178
2011	First official language - English	37	39	10	10	4	0	0	76	14	143
2011	First official language - French	46	36	11	5	2	0	0	82	7	172
2008	First official language - English	36	41	9	7	7	0	0	76	14	153
2008	First official language - French	45	36	11	6	2	1	1	81	7	179

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	37	42	9	5	7	0	0	79	12	149
2017	First official language - French	36	38	15	7	4	0	0	74	11	201

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	38	7	3	1	90	3	148
2017	First official language - French	50	38	7	3	1	88	5	201
2014	First official language - English	65	25	7	4	0	90	4	144
2014	First official language - French	53	36	9	2	1	89	3	178
2011	First official language - English	56	31	8	5	0	87	5	143
2011	First official language - French	58	30	11	1	0	88	1	172

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	45	38	8	5	3	0	83	8	148
2017	First official language - French	42	44	7	4	3	0	86	7	200
2014	First official language - English	49	32	10	4	4	0	81	9	144
2014	First official language - French	41	41	13	3	2	0	82	5	177
2011	First official language - English	43	39	9	6	3	0	82	9	143
2011	First official language - French	48	36	10	4	2	0	84	6	172
2008	First official language - English	41	42	7	7	3	0	83	10	153
2008	First official language - French	50	36	9	2	1	1	87	3	179

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	49	30	8	7	4	2	81	11	149
2017	First official language - French	49	34	11	5	0	0	83	6	200
2014	First official language - English	51	26	9	9	4	1	77	14	144
2014	First official language - French	42	42	5	4	6	0	84	10	178
2011	First official language - English	46	30	13	6	4	0	76	11	143
2011	First official language - French	53	28	12	4	3	0	81	7	172

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	46	30	13	7	2	0	0	77	10	149
2017	First official language - French	46	37	10	4	2	0	0	84	7	201
2014	First official language - English	47	29	11	6	7	0	0	76	13	144
2014	First official language - French	37	43	10	5	5	0	0	80	10	178
2011	First official language - English	40	36	11	9	5	0	0	75	14	143
2011	First official language - French	49	34	11	4	2	0	0	83	7	171
2008	First official language - English	33	42	13	7	4	0	0	76	11	153
2008	First official language - French	47	39	7	3	2	1	1	88	5	179

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	38	19	21	11	7	4	0	60	18	149
2017	First official language - French	43	28	13	7	3	5	1	76	11	200
2014	First official language - English	42	23	17	9	7	1	1	67	16	144
2014	First official language - French	42	29	11	7	6	4	0	75	13	178
2011	First official language - English	40	23	13	11	7	7	0	67	19	142
2011	First official language - French	48	24	13	6	6	3	1	75	12	172
2008	First official language - English	31	26	17	12	9	4	1	60	22	153
2008	First official language - French	48	30	8	6	4	3	2	82	10	179

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	59	22	9	3	2	3	2	86	5	149
2017	First official language - French	48	32	11	4	1	2	1	83	6	199
2014	First official language - English	56	20	12	6	6	1	0	76	12	144
2014	First official language - French	44	30	14	3	4	3	1	77	8	178
2011	First official language - English	49	30	8	3	7	3	0	82	10	143
2011	First official language - French	45	30	15	4	4	1	1	76	8	173
2008	First official language - English	40	34	15	4	1	5	1	78	6	152
2008	First official language - French	41	30	14	5	3	5	2	76	9	179

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	31	3	8	3	1	2	85	11	148
2017	First official language - French	47	34	10	4	4	1	0	82	8	201
2014	First official language - English	45	31	9	9	5	0	0	76	15	144
2014	First official language - French	43	32	12	8	4	1	1	76	12	178
2011	First official language - English	43	35	7	7	8	1	0	79	15	143
2011	First official language - French	41	38	11	5	4	0	1	80	9	173
2008	First official language - English	39	41	9	7	3	0	1	80	11	152
2008	First official language - French	40	32	13	8	4	1	2	75	12	179

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	56	25	8	4	5	0	2	82	9	149
2017	First official language - French	53	30	7	5	4	0	0	84	10	201
2014	First official language - English	56	20	7	9	9	0	0	76	17	144
2014	First official language - French	43	36	8	4	6	1	2	81	10	178

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	36	34	12	6	7	4	0	73	14	149
2017	First official language - French	23	37	18	11	4	5	1	64	16	200
2014	First official language - English	27	41	10	7	11	3	0	71	19	144
2014	First official language - French	19	48	15	6	5	6	1	72	11	177
2011	First official language - English	25	33	18	12	6	5	0	61	19	143
2011	First official language - French	19	38	19	10	5	7	2	63	16	173

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	34	34	14	9	7	1	0	69	17	149
2017	First official language - French	26	38	17	12	4	2	0	66	16	201
2014	First official language - English	28	38	14	9	11	0	0	66	20	144
2014	First official language - French	25	43	16	8	6	1	1	69	14	178
2011	First official language - English	26	40	16	9	10	0	0	66	18	143
2011	First official language - French	23	41	20	7	5	4	1	67	12	172
2008	First official language - English	23	43	13	11	8	1	0	67	20	153
2008	First official language - French	30	43	14	6	4	2	0	75	11	179

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	35	11	13	5	5	1	69	19	149
2017	First official language - French	21	37	21	10	2	8	0	63	14	201
2014	First official language - English	19	36	19	12	8	6	0	59	21	143
2014	First official language - French	19	43	23	8	4	4	1	64	12	178
2011	First official language - English	22	44	16	11	5	3	0	67	16	143
2011	First official language - French	17	48	26	6	0	3	0	67	6	173
2008	First official language - English	14	44	16	18	5	3	0	60	24	153
2008	First official language - French	24	41	22	4	2	7	0	70	7	179

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	30	11	13	11	6	0	63	25	149
2017	First official language - French	20	38	17	9	6	9	0	63	18	201
2014	First official language - English	22	37	13	10	14	4	0	61	25	144
2014	First official language - French	22	35	17	13	7	7	1	61	21	177
2011	First official language - English	21	35	16	13	9	6	0	59	23	143
2011	First official language - French	19	35	23	7	5	11	0	61	13	173
2008	First official language - English	14	37	17	18	9	6	0	53	28	153
2008	First official language - French	25	37	15	8	6	9	0	68	15	179

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	22	33	14	17	10	4	0	57	28	149
2017	First official language - French	22	39	20	9	5	4	0	64	15	201
2014	First official language - English	17	35	13	19	14	2	0	53	33	144
2014	First official language - French	18	41	24	10	5	1	1	61	15	178
2011	First official language - English	21	41	10	21	5	1	0	63	27	143
2011	First official language - French	25	51	13	7	2	2	1	78	8	173
2008	First official language - English	16	47	18	12	6	1	0	64	18	152
2008	First official language - French	27	52	9	9	2	2	0	80	11	178

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	35	36	13	7	8	0	0	72	15	149
2017	First official language - French	36	37	17	6	3	0	1	74	10	200
2014	First official language - English	33	34	10	14	8	1	0	68	22	144
2014	First official language - French	32	36	14	9	8	0	1	69	17	177
2011	First official language - English	26	37	15	12	11	0	0	62	23	143
2011	First official language - French	30	38	18	8	6	0	0	68	14	171

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	41	40	7	8	5	0	0	80	13	149
2017	First official language - French	33	47	12	6	3	0	0	80	9	201

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	17	20	12	17	10	22	1	49	36	149
2017	First official language - French	11	26	19	15	9	18	3	47	29	200
2014	First official language - English	12	25	15	18	11	19	1	46	35	143
2014	First official language - French	13	24	16	13	13	17	3	47	33	178

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	42	34	9	7	5	1	2	78	13	149
2017	First official language - French	42	36	12	5	3	1	0	80	8	201
2014	First official language - English	45	28	12	9	6	1	0	73	15	144
2014	First official language - French	39	35	13	6	4	1	3	76	10	178
2011	First official language - English	41	32	12	4	8	2	2	75	12	143
2011	First official language - French	37	40	11	6	5	0	1	77	12	173
2008	First official language - English	26	49	10	7	5	1	1	78	12	152
2008	First official language - French	44	33	10	8	4	0	1	77	13	178

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	41	28	4	6	11	9	2	76	19	47
2017	First official language - French	25	44	10	7	3	6	6	78	11	70
2014	First official language - English	33	37	6	8	0	2	14	83	9	51
2014	First official language - French	25	36	5	10	4	5	15	76	17	56

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	38	28	10	13	5	6	0	70	20	149
2017	First official language - French	36	42	13	4	3	2	0	79	7	199
2014	First official language - English	37	35	10	12	3	2	0	74	15	144
2014	First official language - French	28	48	11	6	3	3	1	79	10	178
2011	First official language - English	42	34	9	7	4	3	1	79	12	143
2011	First official language - French	36	40	13	7	2	2	2	78	9	173
2008	First official language - English	39	39	10	8	3	1	1	79	11	152
2008	First official language - French	40	42	11	4	2	1	1	83	6	179

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	32	23	13	14	8	9	1	61	25	149
2017	First official language - French	30	32	11	12	6	8	0	68	20	201
2014	First official language - English	32	30	7	11	11	9	0	68	24	144
2014	First official language - French	29	38	7	8	7	11	1	75	16	178
2011	First official language - English	34	30	9	10	10	6	1	69	22	143
2011	First official language - French	34	27	20	9	4	6	1	65	13	173
2008	First official language - English	39	26	10	9	5	10	1	73	16	153
2008	First official language - French	36	32	9	6	6	9	1	77	13	179

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	38	37	11	10	5	0	0	75	15	149
2017	First official language - French	42	38	10	9	0	0	1	81	9	201
2014	First official language - English	29	38	11	12	9	1	1	68	21	144
2014	First official language - French	32	45	13	3	4	1	2	79	7	178
2011	First official language - English	35	40	10	7	5	0	2	77	13	143
2011	First official language - French	30	45	14	5	2	1	3	78	7	173
2008	First official language - English	25	45	18	7	3	0	1	71	11	153
2008	First official language - French	32	42	15	6	2	0	3	77	8	179

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	44	39	10	7	1	0	83	8	149
2017	First official language - French	39	44	6	9	2	0	83	11	200
2014	First official language - English	47	39	9	5	1	0	86	5	144
2014	First official language - French	41	38	11	8	1	0	80	9	178
2011	First official language - English	47	38	6	8	1	0	85	9	142
2011	First official language - French	46	32	14	7	2	0	78	8	172
2008	First official language - English	41	38	7	10	5	0	78	15	152
2008	First official language - French	42	40	11	2	4	1	83	6	179

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	50	36	7	5	2	0	86	7	148
2017	First official language - French	41	45	7	4	3	0	86	7	201
2014	First official language - English	58	30	7	4	2	0	88	6	144
2014	First official language - French	42	43	7	6	2	0	86	8	178
2011	First official language - English	51	41	4	3	1	0	92	4	143
2011	First official language - French	43	43	7	6	3	0	85	8	173
2008	First official language - English	49	37	7	5	2	0	86	7	153
2008	First official language - French	46	41	7	4	1	1	88	6	179

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	32	34	9	9	12	3	1	69	22	149
2017	First official language - French	31	47	12	5	3	3	0	80	8	199
2014	First official language - English	31	32	11	14	11	1	1	63	25	143
2014	First official language - French	30	43	16	6	3	1	1	75	9	178
2011	First official language - English	32	31	13	11	11	1	1	65	22	143
2011	First official language - French	34	42	14	5	2	2	2	79	7	173
2008	First official language - English	22	35	16	14	12	2	0	58	26	153
2008	First official language - French	23	50	14	7	3	2	1	76	10	179

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	20	30	11	13	21	3	1	53	35	149
2017	First official language - French	24	34	16	10	13	1	2	60	24	200
2014	First official language - English	18	25	14	19	19	1	4	46	39	144
2014	First official language - French	19	35	15	17	10	2	3	56	28	178
2011	First official language - English	15	28	9	21	23	0	3	45	46	143
2011	First official language - French	25	25	14	21	8	2	4	54	31	173
2008	First official language - English	12	34	11	16	22	2	4	48	40	152
2008	First official language - French	21	34	15	13	10	3	4	59	25	178

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	44	39	8	4	5	0	0	83	9	148
2017	First official language - French	43	38	8	6	4	0	0	81	10	201
2014	First official language - English	34	41	8	8	9	0	0	75	17	143
2014	First official language - French	32	43	11	11	3	0	1	75	14	178
2011	First official language - English	35	46	8	5	5	1	0	82	10	143
2011	First official language - French	37	39	10	9	3	1	1	78	12	171

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	43	34	12	6	5	0	78	11	147
2017	First official language - French	45	35	9	7	4	0	80	10	200
2014	First official language - English	40	29	11	13	7	0	69	20	144
2014	First official language - French	42	37	8	9	3	1	79	13	178

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	43	35	13	5	5	0	0	78	9	147
2017	First official language - French	35	48	8	4	4	0	0	84	8	201
2014	First official language - English	40	33	9	10	6	1	0	74	16	144
2014	First official language - French	35	46	12	5	2	0	0	81	7	178
2011	First official language - English	38	45	7	4	3	1	1	85	8	143
2011	First official language - French	41	42	10	6	1	0	1	84	7	172

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	31	39	13	6	6	4	1	73	13	149
2017	First official language - French	28	45	16	6	3	2	0	74	9	201

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	57	30	6	3	4	0	0	87	7	149
2017	First official language - French	51	31	8	4	5	0	2	83	9	201
2014	First official language - English	46	26	11	8	9	0	0	72	17	143
2014	First official language - French	43	35	10	8	3	0	1	79	11	177
2011	First official language - English	42	42	8	4	4	0	0	84	8	143
2011	First official language - French	43	36	10	7	2	1	2	80	10	172

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	28	15	11	9	11	6	18	58	27	149
2017	First official language - French	30	25	13	7	11	2	12	64	20	201
2014	First official language - English	25	20	12	14	18	1	11	51	36	144
2014	First official language - French	33	24	12	10	9	1	10	64	22	178
2011	First official language - English	22	27	16	13	9	3	10	57	26	143
2011	First official language - French	34	22	14	8	7	1	14	65	18	172
2008	First official language - English	24	23	9	14	13	6	11	57	32	153
2008	First official language - French	39	19	8	10	10	2	12	67	23	179

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	47	36	12	2	0	0	2	85	2	149
2017	First official language - French	47	37	8	4	3	0	0	85	7	201
2014	First official language - English	30	35	17	14	3	0	1	66	17	143
2014	First official language - French	35	42	16	6	2	0	0	77	7	178
2011	First official language - English	32	37	21	7	4	0	0	69	11	143
2011	First official language - French	33	39	17	7	4	0	0	72	11	173
2008	First official language - English	20	43	22	8	5	1	1	64	13	153
2008	First official language - French	29	36	18	12	5	0	1	65	17	177

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	56	19	8	3	2	5	5	85	6	149
2017	First official language - French	56	22	9	4	4	2	3	82	8	201
2014	First official language - English	50	23	5	7	8	5	3	79	16	144
2014	First official language - French	42	29	8	4	4	5	7	81	10	178
2011	First official language - English	44	23	9	9	4	7	3	75	14	143
2011	First official language - French	47	26	7	6	6	2	6	80	13	172

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	First official language - English	35	34	30	149
2017	First official language - French	28	37	35	201
2014	First official language - English	22	43	35	144
2014	First official language - French	26	44	31	178
2011	First official language - English	27	41	32	143
2011	First official language - French	27	40	33	173

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	First official language - English	22	11	46	3	11	6	52
2017	First official language - French	2	31	47	8	4	7	57
2014	First official language - English	20	21	38	12	9999	9	33
2014	First official language - French	20	29	43	2	9999	6	45
2011	First official language - English	28	20	34	15	9999	3	39
2011	First official language - French	24	14	50	2	9999	10	47

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	57	35	6	1	2	0	91	3	149
2017	First official language - French	46	43	6	2	2	0	89	4	201
2014	First official language - English	52	33	8	6	2	0	85	8	144
2014	First official language - French	44	40	9	3	1	2	86	5	178
2011	First official language - English	52	34	5	5	4	0	86	8	143
2011	First official language - French	44	41	10	3	1	0	86	4	173
2008	First official language - English	46	40	6	5	2	1	87	7	153
2008	First official language - French	58	32	8	1	0	1	90	1	179

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	40	42	11	6	2	0	0	81	8	149
2017	First official language - French	34	46	8	6	1	3	1	84	7	201
2014	First official language - English	46	42	7	2	2	1	0	89	4	144
2014	First official language - French	41	50	8	1	1	0	0	91	1	178
2011	First official language - English	29	46	11	7	5	2	0	76	12	143
2011	First official language - French	35	46	14	3	1	1	0	82	4	172

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	5	16	36	26	14	0	3	41	22	147
2017	First official language - French	7	19	38	20	12	1	2	34	27	200
2014	First official language - English	8	14	46	19	10	1	2	30	23	144
2014	First official language - French	8	33	36	16	6	1	0	23	41	177
2011	First official language - English	8	20	37	23	10	0	1	34	28	143
2011	First official language - French	9	28	31	19	9	0	4	29	39	173
2008	First official language - English	10	22	41	20	7	0	1	26	32	153
2008	First official language - French	12	32	28	18	7	1	3	25	46	179

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	5	9	32	29	20	1	5	52	14	147
2017	First official language - French	4	16	34	25	15	2	4	43	22	200
2014	First official language - English	5	8	17	41	27	1	2	70	13	144
2014	First official language - French	5	7	27	32	20	4	5	57	14	178
2011	First official language - English	7	9	15	38	26	1	5	68	17	143
2011	First official language - French	4	10	28	31	15	3	10	52	16	173
2008	First official language - English	6	16	28	34	14	1	1	49	22	153
2008	First official language - French	3	15	31	26	16	3	6	46	20	178

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	11	11	35	27	13	1	3	42	22	149
2017	First official language - French	9	18	32	21	16	1	4	38	29	199
2014	First official language - English	15	17	37	18	12	1	1	30	32	144
2014	First official language - French	8	26	30	22	9	2	4	32	36	178
2011	First official language - English	9	22	22	32	12	2	1	45	32	143
2011	First official language - French	7	18	29	25	12	1	7	40	28	173
2008	First official language - English	10	24	39	18	5	0	3	24	35	152
2008	First official language - French	8	25	31	18	11	3	5	31	36	177

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	4	9	31	36	17	0	3	54	13	144
2017	First official language - French	6	9	34	28	19	0	3	49	16	200
2014	First official language - English	7	17	39	25	9	1	1	35	25	143
2014	First official language - French	9	19	35	23	10	2	3	34	29	177
2011	First official language - English	4	22	35	23	13	0	2	37	27	143
2011	First official language - French	10	20	30	25	10	1	4	37	32	173
2008	First official language - English	10	16	42	22	8	1	1	31	26	152
2008	First official language - French	6	22	34	22	12	2	2	35	30	179

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	7	14	29	25	20	1	4	47	22	147
2017	First official language - French	11	18	24	21	19	1	6	43	31	200
2014	First official language - English	15	21	31	17	13	2	1	31	38	144
2014	First official language - French	13	29	32	13	8	3	3	22	44	177
2011	First official language - English	12	22	28	18	14	1	5	34	36	143
2011	First official language - French	17	19	26	19	14	0	6	35	38	173
2008	First official language - English	16	20	27	24	11	1	1	35	37	153
2008	First official language - French	16	23	24	17	14	1	5	34	41	178

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	5	11	26	33	18	0	6	55	17	147
2017	First official language - French	12	20	24	20	18	3	2	41	34	200
2014	First official language - English	2	8	22	36	23	5	4	65	11	144
2014	First official language - French	5	11	27	30	17	7	4	52	19	178
2011	First official language - English	3	11	20	32	27	1	5	63	16	143
2011	First official language - French	1	20	27	24	17	4	7	46	24	173
2008	First official language - English	3	10	27	36	14	5	4	55	15	153
2008	First official language - French	12	16	25	19	14	5	10	39	32	178

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	10	12	35	25	14	2	2	41	23	148
2017	First official language - French	7	14	33	22	17	3	4	42	23	201
2014	First official language - English	13	17	37	20	10	1	3	31	31	144
2014	First official language - French	7	14	39	25	10	4	2	37	22	178

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	50	25	7	7	8	4	0	78	15	149
2017	First official language - French	51	31	7	7	4	2	0	83	11	200
2014	First official language - English	44	27	4	13	11	1	1	71	25	144
2014	First official language - French	45	29	11	8	6	1	0	75	14	177

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	56	25	7	7	3	2	83	10	149
2017	First official language - French	49	39	7	3	2	0	88	5	201
2014	First official language - English	47	35	6	7	5	0	82	12	144
2014	First official language - French	42	41	6	7	4	1	83	11	178

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	40	35	8	4	6	6	0	80	11	149
2017	First official language - French	37	43	11	3	2	4	1	83	5	201
2014	First official language - English	58	28	5	6	2	1	0	87	8	144
2014	First official language - French	39	46	5	1	4	4	1	90	5	178

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	46	35	10	6	1	2	0	82	7	149
2017	First official language - French	39	45	8	6	1	1	0	85	7	201
2014	First official language - English	49	30	10	6	6	0	0	79	11	144
2014	First official language - French	37	46	8	1	4	4	0	86	5	178
2011	First official language - English	39	33	12	6	7	3	1	74	13	143
2011	First official language - French	35	42	14	4	2	3	0	79	6	171

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	58	27	7	6	1	2	0	87	7	149
2017	First official language - French	49	40	4	4	3	0	0	89	7	201
2014	First official language - English	55	30	2	8	5	0	0	85	13	143
2014	First official language - French	43	46	4	2	5	1	0	89	7	178
2011	First official language - English	44	36	9	5	6	0	0	80	10	143
2011	First official language - French	48	38	6	6	2	0	1	87	7	172
2008	First official language - English	45	32	11	5	5	1	0	78	11	152
2008	First official language - French	49	37	9	3	2	0	0	86	5	177

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	33	29	9	8	6	10	5	73	16	149
2017	First official language - French	29	36	15	9	5	4	2	69	15	200
2014	First official language - English	29	32	12	10	9	7	1	67	20	144
2014	First official language - French	24	30	17	5	8	6	10	63	16	178

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	57	33	6	2	1	2	0	91	3	149
2017	First official language - French	38	49	7	1	1	4	0	90	2	201
2014	First official language - English	63	25	7	3	2	1	0	88	5	144
2014	First official language - French	40	43	8	6	1	2	1	85	7	177
2011	First official language - English	44	42	8	3	2	1	0	87	5	143
2011	First official language - French	37	43	13	2	1	3	1	84	3	172

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	36	35	7	12	4	5	1	75	17	149
2017	First official language - French	31	37	16	7	5	2	1	71	13	201
2014	First official language - English	45	34	7	5	5	4	0	82	11	144
2014	First official language - French	33	35	11	9	8	3	0	70	18	178
2011	First official language - English	36	35	9	7	7	5	1	75	15	143
2011	First official language - French	32	31	14	10	5	6	3	68	17	172
2008	First official language - English	28	33	12	8	10	7	1	67	19	153
2008	First official language - French	37	35	9	8	5	3	3	76	14	179

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	26	29	23	12	5	3	1	58	18	149
2017	First official language - French	18	35	20	10	6	9	2	59	18	201
2014	First official language - English	27	34	18	12	4	6	0	64	17	144
2014	First official language - French	16	28	22	14	6	12	2	51	23	178
2011	First official language - English	12	35	19	17	8	8	1	52	27	143
2011	First official language - French	11	31	23	16	7	9	4	48	25	173

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	17	18	18	12	17	15	3	43	35	149
2017	First official language - French	13	27	17	14	10	15	4	50	30	201
2014	First official language - English	12	24	17	13	17	12	4	44	36	144
2014	First official language - French	13	10	23	16	14	20	4	30	40	178
2011	First official language - English	12	12	16	16	19	21	4	32	47	143
2011	First official language - French	11	20	17	12	14	17	9	42	34	173

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	41	49	4	4	2	0	90	7	149
2017	First official language - French	43	43	6	6	1	0	87	8	201
2014	First official language - English	38	44	4	9	4	0	82	13	143
2014	First official language - French	37	53	2	7	2	0	90	8	178
2011	First official language - English	37	50	4	7	1	0	87	9	143
2011	First official language - French	53	38	6	2	0	0	92	2	173
2008	First official language - English	49	37	3	8	2	0	86	10	153
2008	First official language - French	51	41	3	4	0	1	93	4	179

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	49	31	5	7	7	0	81	15	149
2017	First official language - French	45	34	8	10	4	0	79	13	201
2014	First official language - English	48	28	4	13	6	0	76	20	144
2014	First official language - French	44	37	9	8	2	0	81	10	178
2011	First official language - English	43	38	8	8	3	0	81	11	143
2011	First official language - French	47	37	8	6	2	1	84	8	173

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	54	30	9	4	3	1	85	7	149
2017	First official language - French	58	32	6	4	1	0	89	5	201
2014	First official language - English	48	30	12	8	2	0	79	10	144
2014	First official language - French	42	45	9	3	1	1	87	4	178

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	79	16	3	2	0	0	0	95	2	148
2017	First official language - French	54	30	6	6	2	2	0	86	8	200
2014	First official language - English	82	11	3	2	0	1	0	94	2	144
2014	First official language - French	56	31	5	6	2	1	0	87	8	178
2011	First official language - English	75	22	1	1	0	0	1	98	1	143
2011	First official language - French	57	34	3	3	3	0	0	91	6	173
2008	First official language - English	84	12	1	2	0	1	0	97	2	153
2008	First official language - French	55	28	8	6	3	1	0	83	8	179

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	76	17	3	2	1	0	1	94	3	149
2017	First official language - French	42	25	10	18	5	0	0	67	23	201
2014	First official language - English	68	22	5	3	1	0	1	91	4	144
2014	First official language - French	34	30	16	14	5	0	0	65	19	178
2011	First official language - English	68	20	7	3	2	1	0	88	5	143
2011	First official language - French	36	31	11	16	5	0	1	67	21	173
2008	First official language - English	62	24	4	7	3	0	0	86	10	153
2008	First official language - French	31	27	9	22	10	1	1	59	32	179

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	77	13	4	4	1	0	1	91	5	149
2017	First official language - French	52	29	7	8	4	0	0	81	12	200
2014	First official language - English	75	15	4	3	2	0	2	92	4	144
2014	First official language - French	48	37	3	7	4	0	1	86	11	178
2011	First official language - English	71	23	2	1	2	0	1	95	3	143
2011	First official language - French	49	31	5	11	2	0	1	81	13	173
2008	First official language - English	70	20	3	3	1	1	1	92	5	153
2008	First official language - French	49	28	4	11	6	0	2	78	18	179

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	88	6	2	0	1	1	3	97	1	148
2017	First official language - French	72	16	5	4	2	0	1	88	6	199
2014	First official language - English	86	9	2	0	2	0	2	96	2	144
2014	First official language - French	64	21	5	6	1	0	3	88	7	178
2011	First official language - English	83	11	4	1	0	1	1	96	1	143
2011	First official language - French	64	23	4	6	2	0	1	88	8	173
2008	First official language - English	86	8	3	0	1	0	2	96	1	153
2008	First official language - French	76	12	1	7	4	0	0	88	11	179

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	65	19	8	3	3	1	1	87	5	149
2017	First official language - French	43	34	10	9	3	0	0	78	12	201
2014	First official language - English	64	23	8	1	0	1	3	91	1	144
2014	First official language - French	41	36	8	9	4	0	2	78	13	178

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	73	19	5	1	0	2	1	94	1	149
2017	First official language - French	57	29	4	4	1	4	2	90	5	201
2014	First official language - English	70	16	5	2	0	4	2	92	2	144
2014	First official language - French	58	35	2	2	1	2	1	95	3	178
2011	First official language - English	74	20	3	0	0	1	3	97	0	143
2011	First official language - French	57	34	3	3	1	1	1	93	3	173
2008	First official language - English	73	12	7	3	0	3	2	89	3	153
2008	First official language - French	53	29	7	5	2	2	3	86	7	179

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	22	78	149
2017	First official language - French	15	85	200
2014	First official language - English	22	78	144
2014	First official language - French	17	83	178

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	First official language - English	47	32
2017	First official language - French	39	33
2014	First official language - English	61	27
2014	First official language - French	38	32

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	First official language - English	71	32
2017	First official language - French	81	33
2014	First official language - English	54	27
2014	First official language - French	66	32

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	First official language - English	32
2017	First official language - French	33
2014	First official language - English	27
2014	First official language - French	32

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	32

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	33
2014	First official language - French	0	32

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	33
2014	First official language - English	0	27

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	First official language - English	41	32
2017	First official language - French	36	33
2014	First official language - English	39	27
2014	First official language - French	37	32

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	First official language - English	34	32
2017	First official language - French	58	33
2014	First official language - English	50	27
2014	First official language - French	53	32

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	First official language - English	37	32
2017	First official language - French	55	33
2014	First official language - English	61	27
2014	First official language - French	47	32

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	First official language - English	49	32
2017	First official language - French	49	33
2014	First official language - English	62	27
2014	First official language - French	43	32

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	First official language - English	34	32
2017	First official language - French	33	33
2014	First official language - English	32	27
2014	First official language - French	25	32

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	First official language - English	63	32
2017	First official language - French	52	33
2014	First official language - English	60	27
2014	First official language - French	71	32

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	First official language - English	45	32
2017	First official language - French	38	33
2014	First official language - English	24	27
2014	First official language - French	59	32

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	First official language - French	33
2014	First official language - English	27
2014	First official language - French	32

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	First official language - English	18	32

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2014	First official language - French	15	32

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	First official language - English	58	32
2017	First official language - French	49	33
2014	First official language - English	23	27
2014	First official language - French	41	32

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	First official language - English	26	32
2017	First official language - French	22	33
2014	First official language - English	30	27
2014	First official language - French	27	32

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	32
2014	First official language - French	17	32

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	50	32
2017	First official language - French	53	33
2014	First official language - English	57	27
2014	First official language - French	49	32

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	17	32
2017	First official language - French	36	33
2014	First official language - English	18	27
2014	First official language - French	22	32

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	25	32
2017	First official language - French	15	33
2014	First official language - French	31	32

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	15	33
2014	First official language - French	32	32

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	27

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	32
2014	First official language - French	0	32

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	16	32

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	36	32
2017	First official language - French	37	33
2014	First official language - English	31	27
2014	First official language - French	19	32

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	30	31
2017	First official language - French	26	32
2014	First official language - English	25	26

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	26

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	17	31

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	15	32
2014	First official language - English	0	26

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	19	31
2014	First official language - French	16	32

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	18	31

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	25	32
2014	First official language - French	15	32

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	First official language - English	25	31
2017	First official language - French	41	32
2014	First official language - English	33	26
2014	First official language - French	25	32

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	24	32
2014	First official language - French	34	32

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	First official language - English	53	31
2017	First official language - French	53	32
2014	First official language - English	69	26
2014	First official language - French	41	32

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	31
2014	First official language - English	0	26

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	44	31
2017	First official language - French	54	32
2014	First official language - English	59	26
2014	First official language - French	35	32

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	First official language - French	22	32

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	86	14	32
2017	First official language - French	82	18	33

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	13	16	21	4	7	30	9	48	18	149
2017	First official language - French	12	25	14	6	5	28	11	60	17	201
2014	First official language - English	14	14	24	5	7	30	6	44	18	144
2014	First official language - French	12	15	12	4	7	42	8	53	22	178

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	26	29	18	7	6	13	1	64	15	148
2017	First official language - French	26	38	15	6	6	8	2	71	13	201
2014	First official language - English	25	31	19	3	8	14	0	65	13	143
2014	First official language - French	19	29	17	3	6	24	2	66	12	178
2011	First official language - English	33	29	19	5	4	10	0	68	11	143
2011	First official language - French	25	37	18	3	3	14	1	72	7	173

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	8	92	149
2017	First official language - French	6	94	201
2014	First official language - English	6	94	144
2014	First official language - French	7	93	178

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	First official language - French	63	13

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	First official language - English	84	11
2017	First official language - French	91	13
2014	First official language - French	92	12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	First official language - English	11
2017	First official language - French	13
2014	First official language - French	12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	First official language - English	11
2017	First official language - French	13
2014	First official language - French	12

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	First official language - French	0	12

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	13
2014	First official language - French	0	12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	11

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	First official language - English	61	11

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	First official language - English	58	11
2017	First official language - French	48	13

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	13

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	13

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	13

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	11
2014	First official language - French	0	12

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	11

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2014	First official language - French	0	12

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	First official language - English	11
2017	First official language - French	13
2014	First official language - French	12

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	First official language - French	42	12

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	13

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	Total responses
2017	First official language - English	11
2017	First official language - French	13
2014	First official language - French	11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	First official language - English	11
2017	First official language - French	13
2014	First official language - French	11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	13

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	67	11
2017	First official language - French	61	13
2014	First official language - French	45	11

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	11
2014	First official language - French	0	11

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	13

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	11
2014	First official language - French	0	11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	11
2014	First official language - French	0	11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	13
2014	First official language - French	0	11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	13

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	First official language - English	59	11
2017	First official language - French	70	13
2014	First official language - French	74	11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	50	11
2017	First official language - French	60	13
2014	First official language - French	48	11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	11
2017	First official language - French	0	13

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	13

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	76	24	11
2017	First official language - French	93	7	13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	17	14	20	2	3	40	4	55	10	149
2017	First official language - French	14	18	11	2	5	39	10	65	13	198
2014	First official language - English	13	13	23	4	1	39	7	49	8	144
2014	First official language - French	12	18	9	1	4	49	7	66	12	178

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	31	27	19	4	3	16	1	69	8	149
2017	First official language - French	28	36	13	4	3	13	2	76	8	199
2014	First official language - English	32	24	21	5	1	16	1	67	7	144
2014	First official language - French	20	32	10	3	4	30	2	76	10	176
2011	First official language - English	44	27	13	3	2	10	0	79	6	143
2011	First official language - French	29	41	9	3	3	14	1	83	6	173

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	20	80	149
2017	First official language - French	17	83	199
2014	First official language - English	12	88	144
2014	First official language - French	14	86	178

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	79	21	30
2017	First official language - French	85	15	35
2014	First official language - English	58	42	17
2014	First official language - French	78	22	23

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	63	20	12	4	83	4	24
2017	First official language - French	54	26	7	13	80	13	30
2014	First official language - English	64	27	9	0	91	0	11
2014	First official language - French	51	44	5	0	95	0	19

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	26	44	11	4	3	1	10	79	8	149
2017	First official language - French	20	40	19	8	2	2	8	67	11	201
2014	First official language - English	26	40	12	8	4	0	11	73	13	144
2014	First official language - French	17	48	18	2	4	3	8	73	7	178
2011	First official language - English	23	47	10	5	1	1	13	82	7	142
2011	First official language - French	17	49	10	11	3	1	10	74	16	173
2008	First official language - English	20	46	11	5	5	1	12	76	11	153
2008	First official language - French	18	46	13	9	4	2	7	70	15	179

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	12	15	22	4	1	33	12	50	11	149
2017	First official language - French	10	17	17	5	2	34	14	54	13	199
2014	First official language - English	6	12	26	6	2	36	12	36	15	143
2014	First official language - French	9	23	11	2	3	42	10	67	10	178
2011	First official language - English	9	13	29	2	3	30	14	39	10	142
2011	First official language - French	9	21	15	4	2	32	17	59	12	173

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	42	18	10	1	1	17	10	83	3	149
2017	First official language - French	38	31	7	2	1	12	9	87	4	201
2014	First official language - English	32	22	18	5	1	11	12	70	7	144
2014	First official language - French	28	39	10	1	4	10	8	81	7	178
2011	First official language - English	35	24	13	5	1	10	12	75	8	142
2011	First official language - French	30	33	10	5	1	12	10	80	8	172
2008	First official language - English	28	29	12	3	1	14	12	78	5	153
2008	First official language - French	33	33	8	3	1	15	7	84	6	178

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	30	24	12	5	2	18	9	75	9	148
2017	First official language - French	35	31	11	2	2	11	8	81	5	201
2014	First official language - English	26	21	20	5	2	15	11	63	10	144
2014	First official language - French	25	37	11	3	3	13	8	78	8	178
2011	First official language - English	30	25	17	5	1	11	12	71	7	142
2011	First official language - French	30	33	9	4	1	13	10	81	6	173
2008	First official language - English	25	29	13	5	3	13	12	72	11	153
2008	First official language - French	33	38	8	2	2	10	8	86	4	178

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	60	19	8	5	5	2	2	83	9	148
2017	First official language - French	60	24	8	3	3	3	0	86	6	200

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	64	17	5	2	6	3	2	86	8	149
2017	First official language - French	57	28	8	4	3	2	0	85	7	201

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	36	40	10	7	3	3	1	79	10	149
2017	First official language - French	32	51	9	5	1	2	0	85	6	201

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	23	40	23	6	5	2	0	65	12	149
2017	First official language - French	27	46	16	6	5	1	0	73	11	201

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	25	23	22	11	17	0	1	49	29	149
2017	First official language - French	17	21	20	19	21	0	2	38	41	201

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	18	36	29	11	5	0	1	55	16	147
2017	First official language - French	17	25	32	16	7	0	3	43	24	200

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	21	43	22	6	7	0	1	65	13	148
2017	First official language - French	20	34	23	11	9	0	3	55	20	201

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	23	26	27	13	7	1	3	51	22	148
2017	First official language - French	17	30	21	18	10	0	4	48	29	201

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	47	26	17	3	1	0	8	79	3	148
2017	First official language - French	43	28	14	2	2	0	10	80	5	201

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	26	37	23	9	4	0	1	63	14	147
2017	First official language - French	33	34	18	8	7	0	1	67	15	199

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	30	32	21	9	7	1	1	62	16	146
2017	First official language - French	30	35	24	6	3	1	1	66	10	199

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	37	21	8	4	0	1	66	12	147
2017	First official language - French	21	39	24	11	2	0	3	62	13	198

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	34	33	18	7	7	0	2	68	14	147
2017	First official language - French	31	33	20	10	4	1	3	65	14	199

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	33	30	24	8	5	0	1	63	13	147
2017	First official language - French	31	41	18	5	1	1	3	75	7	199

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	54	23	11	8	3	0	0	78	12	148
2017	First official language - French	62	20	8	4	2	0	4	85	6	201

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	70	13	6	5	3	2	2	86	7	148
2017	First official language - French	69	15	3	5	4	1	4	88	9	200

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	29	11	1	4	2	1	83	5	148
2017	First official language - French	53	24	15	2	2	0	3	79	5	199

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	53	24	9	6	5	2	1	80	11	147
2017	First official language - French	64	16	7	6	4	0	2	82	10	199

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	43	16	8	4	1	2	26	82	7	148
2017	First official language - French	55	13	8	1	1	0	22	87	3	200

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	67	16	6	1	1	0	9	92	2	148
2017	First official language - French	71	18	4	1	0	0	7	95	1	199

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	75	10	2	4	3	0	6	90	7	148
2017	First official language - French	75	12	4	2	1	0	6	92	3	201

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	44	29	18	5	1	0	2	75	6	148
2017	First official language - French	50	32	10	2	3	0	3	84	5	200

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	11	37	36	12	3	2	0	49	15	149
2017	First official language - French	11	31	44	10	5	0	0	41	15	200

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	5	13	45	28	8	0	0	36	19	149
2017	First official language - French	4	16	37	30	14	0	0	44	19	200

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	24	24	17	14	13	8	0	26	74	149
2017	First official language - French	30	18	20	17	14	0	0	31	69	201

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	25	98
2017	First official language - French	27	138

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	40	98
2017	First official language - French	39	138

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	20	98
2017	First official language - French	19	138

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	31	98
2017	First official language - French	42	138

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	First official language - English	11	98
2017	First official language - French	14	138

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	44	98
2017	First official language - French	32	138

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	First official language - English	6	51	21	8	3	11	96
2017	First official language - French	4	47	23	7	4	15	132

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	25	19	12	14	21	3	6	48	39	100
2017	First official language - French	18	30	15	11	19	0	7	52	33	138

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	5	7	8	15	50	2	14	14	77	100
2017	First official language - French	3	8	9	21	51	4	4	12	78	137

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 107. What is your first official language?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.