2017 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 40 46 6 6 2 0 0 86 8 66
2017 Compliance, inspection and enforcement 27 38 19 8 8 0 0 65 15 26
2017 Communications or public affairs 35 48 7 4 7 0 0 83 10 27
2017 Legal services 31 62 8 0 0 0 0 92 0 13
2017 Administration and operations 35 49 6 9 0 2 0 85 9 49
2017 Human resources 49 34 0 12 5 0 0 83 17 14
2017 Financial management 33 50 17 0 0 0 0 83 0 12
2017 Information management 33 27 18 0 23 0 0 60 23 13
2017 Information technology 45 49 7 0 0 0 0 93 0 29
2017 Policy 28 52 9 9 2 0 0 80 11 41
2017 None of the above 25 51 18 5 0 0 0 76 5 16
2014 Client contact centre 41 45 6 7 0 0 0 86 7 15
2014 Federal regulators 47 36 9 4 4 0 0 83 8 87
2014 Compliance, inspection and enforcement 21 54 18 3 3 0 0 75 6 31
2014 Communications or public affairs 47 36 8 9 0 0 0 83 9 26
2014 Legal services 37 49 14 0 0 0 0 86 0 14
2014 Administration and operations 50 37 9 2 2 0 0 87 4 46
2014 Human resources 33 50 9 0 9 0 0 82 9 10
2014 Information management 37 23 29 12 0 0 0 60 12 15
2014 Information technology 47 37 11 0 5 0 0 84 5 19
2014 None of the above 24 56 7 8 4 0 0 81 12 25

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 35 37 13 13 1 0 0 72 15 67
2017 Compliance, inspection and enforcement 27 46 15 8 4 0 0 73 12 26
2017 Communications or public affairs 49 20 21 0 10 0 0 69 10 27
2017 Legal services 23 69 0 8 0 0 0 92 8 13
2017 Administration and operations 41 41 10 0 8 0 0 82 8 49
2017 Human resources 35 34 13 17 0 0 0 69 17 14
2017 Financial management 33 50 16 0 0 0 0 84 0 12
2017 Information management 33 27 25 0 15 0 0 60 15 13
2017 Information technology 44 53 0 3 0 0 0 97 3 29
2017 Policy 35 45 7 9 4 0 0 80 13 41
2017 None of the above 38 27 18 6 11 0 0 64 18 16

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 56 35 6 3 0 0 0 91 3 67
2017 Compliance, inspection and enforcement 46 35 12 8 0 0 0 81 8 26
2017 Communications or public affairs 41 48 3 4 3 0 0 90 7 27
2017 Legal services 46 54 0 0 0 0 0 100 0 13
2017 Administration and operations 56 35 6 0 2 0 0 91 2 49
2017 Human resources 56 27 6 11 0 0 0 83 11 14
2017 Financial management 34 58 8 0 0 0 0 92 0 12
2017 Information management 47 23 23 7 0 0 0 69 7 13
2017 Information technology 53 40 7 0 0 0 0 93 0 28
2017 Policy 54 33 7 2 4 0 0 87 7 41
2017 None of the above 52 42 6 0 0 0 0 94 0 16
2014 Client contact centre 73 20 7 0 0 0 0 93 0 15
2014 Federal regulators 64 24 9 4 0 0 0 88 4 87
2014 Compliance, inspection and enforcement 46 42 6 6 0 0 0 88 6 31
2014 Communications or public affairs 63 29 8 0 0 0 0 92 0 26
2014 Legal services 78 22 0 0 0 0 0 100 0 14
2014 Administration and operations 67 30 2 0 0 0 0 98 0 46
2014 Human resources 59 32 0 9 0 0 0 91 9 10
2014 Information management 47 36 6 12 0 0 0 83 12 15
2014 Information technology 53 42 0 5 0 0 0 95 5 19
2014 None of the above 40 48 12 0 0 0 0 88 0 25

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 41 42 7 8 1 0 0 83 9 67
2017 Compliance, inspection and enforcement 34 50 12 0 4 0 0 84 4 26
2017 Communications or public affairs 45 34 3 7 10 0 0 80 17 27
2017 Legal services 46 46 8 0 0 0 0 92 0 13
2017 Administration and operations 40 50 6 2 2 0 0 89 4 49
2017 Human resources 53 28 0 13 6 0 0 82 18 13
2017 Financial management 50 42 8 0 0 0 0 92 0 12
2017 Information management 39 30 24 0 7 0 0 69 7 13
2017 Information technology 65 29 7 0 0 0 0 93 0 28
2017 Policy 48 39 4 4 4 0 0 87 9 41
2017 None of the above 32 39 18 6 5 0 0 71 11 16
2014 Client contact centre 53 47 0 0 0 0 0 100 0 15
2014 Federal regulators 51 30 11 3 5 0 0 81 8 87
2014 Compliance, inspection and enforcement 27 45 18 9 0 0 0 72 9 31
2014 Communications or public affairs 63 29 9 0 0 0 0 91 0 26
2014 Legal services 57 43 0 0 0 0 0 100 0 14
2014 Administration and operations 51 38 7 2 2 0 0 89 4 45
2014 Human resources 34 41 16 9 0 0 0 75 9 10
2014 Information management 41 24 29 6 0 0 0 65 6 15
2014 Information technology 53 42 0 0 5 0 0 95 5 19
2014 None of the above 24 49 15 8 4 0 0 73 12 25

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 51 28 13 8 0 0 0 79 8 67
2017 Compliance, inspection and enforcement 54 19 27 0 0 0 0 73 0 26
2017 Communications or public affairs 49 28 10 7 7 0 0 76 14 27
2017 Legal services 54 46 0 0 0 0 0 100 0 13
2017 Administration and operations 53 22 17 6 2 0 0 75 8 48
2017 Human resources 56 21 0 11 6 6 0 82 18 14
2017 Financial management 58 42 0 0 0 0 0 100 0 12
2017 Information management 40 28 18 15 0 0 0 68 15 13
2017 Information technology 49 38 9 3 0 0 0 87 3 29
2017 Policy 47 37 2 7 2 5 0 89 9 41
2017 None of the above 45 38 6 11 0 0 0 83 11 16
2014 Client contact centre 40 60 0 0 0 0 0 100 0 15
2014 Federal regulators 54 32 6 5 3 0 0 86 8 87
2014 Compliance, inspection and enforcement 42 24 12 9 9 3 0 68 19 31
2014 Communications or public affairs 75 17 4 4 0 0 0 92 4 26
2014 Legal services 64 22 7 0 7 0 0 86 7 14
2014 Administration and operations 48 41 2 4 4 0 0 89 9 46
2014 Human resources 18 65 0 0 18 0 0 82 18 10
2014 Information management 35 18 23 17 6 0 0 54 23 15
2014 Information technology 42 37 5 16 0 0 0 79 16 19
2014 None of the above 32 47 8 4 8 0 0 79 12 25

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 52 28 13 6 0 0 0 81 6 67
2017 Compliance, inspection and enforcement 54 19 23 4 0 0 0 73 4 26
2017 Communications or public affairs 42 34 10 3 10 0 0 76 14 27
2017 Legal services 46 46 8 0 0 0 0 92 0 13
2017 Administration and operations 48 26 19 6 2 0 0 74 8 49
2017 Human resources 56 27 0 5 12 0 0 83 17 14
2017 Financial management 50 50 0 0 0 0 0 100 0 12
2017 Information management 33 35 18 0 15 0 0 68 15 13
2017 Information technology 43 43 11 3 0 0 0 86 3 29
2017 Policy 41 43 9 4 2 0 0 84 7 41
2017 None of the above 51 32 11 6 0 0 0 83 6 16
2014 Client contact centre 47 45 7 0 0 0 0 93 0 15
2014 Federal regulators 49 34 3 6 7 0 0 84 13 87
2014 Compliance, inspection and enforcement 30 37 15 12 6 0 0 66 18 31
2014 Communications or public affairs 67 25 8 0 0 0 0 92 0 26
2014 Legal services 64 14 14 0 7 0 0 78 7 14
2014 Administration and operations 43 44 2 7 4 0 0 87 11 46
2014 Human resources 18 65 9 0 9 0 0 82 9 10
2014 Information management 23 30 29 11 6 0 0 54 17 15
2014 Information technology 32 47 11 11 0 0 0 79 11 19
2014 None of the above 28 44 16 4 8 0 0 72 12 25

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 47 18 20 8 3 4 0 68 11 67
2017 Compliance, inspection and enforcement 39 31 8 11 4 8 0 75 16 26
2017 Communications or public affairs 28 27 28 7 10 0 0 55 17 27
2017 Legal services 46 23 15 15 0 0 0 69 15 13
2017 Administration and operations 44 22 15 8 4 8 0 71 13 49
2017 Human resources 43 11 20 6 6 13 0 63 14 14
2017 Financial management 26 58 0 17 0 0 0 83 17 12
2017 Information management 24 28 33 0 15 0 0 52 15 13
2017 Information technology 60 21 8 11 0 0 0 80 11 29
2017 Policy 33 27 21 7 7 7 0 63 14 40
2017 None of the above 51 20 18 0 5 6 0 75 6 16
2014 Client contact centre 61 27 0 6 0 6 0 93 7 15
2014 Federal regulators 43 29 14 4 5 3 2 76 10 87
2014 Compliance, inspection and enforcement 30 15 24 12 12 6 0 48 26 31
2014 Communications or public affairs 68 24 4 0 0 3 0 96 0 26
2014 Legal services 49 36 7 7 0 0 0 86 7 14
2014 Administration and operations 47 29 15 2 4 2 0 78 7 46
2014 Human resources 34 32 9 8 18 0 0 66 25 10
2014 Information management 42 0 12 34 6 6 0 45 43 15
2014 Information technology 37 32 16 11 5 0 0 68 16 19
2014 None of the above 32 40 24 0 4 0 0 72 4 25
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 55 36 3 4 0 1 0 93 4 67
2017 Compliance, inspection and enforcement 62 27 4 4 0 4 0 92 4 26
2017 Communications or public affairs 47 18 18 7 7 3 0 67 14 27
2017 Legal services 77 23 0 0 0 0 0 100 0 13
2017 Administration and operations 48 34 6 0 0 10 2 93 0 49
2017 Human resources 61 13 13 0 12 0 0 75 12 14
2017 Financial management 58 25 8 0 0 0 9 91 0 12
2017 Information management 46 14 25 15 0 0 0 60 15 13
2017 Information technology 57 26 14 3 0 0 0 83 3 29
2017 Policy 38 40 11 4 2 0 5 82 7 41
2017 None of the above 58 13 24 0 0 6 0 74 0 16
2014 Client contact centre 56 18 26 0 0 0 0 74 0 15
2014 Federal regulators 56 23 6 2 6 3 3 85 9 87
2014 Compliance, inspection and enforcement 36 31 15 6 6 6 0 71 13 31
2014 Communications or public affairs 67 17 12 0 4 0 0 84 4 26
2014 Legal services 64 22 14 0 0 0 0 86 0 14
2014 Administration and operations 61 22 7 4 4 2 0 85 9 46
2014 Human resources 42 32 9 9 9 0 0 74 18 10
2014 Information management 36 29 34 0 0 0 0 66 0 15
2014 Information technology 42 32 21 5 0 0 0 74 5 19
2014 None of the above 31 32 12 20 4 0 0 63 24 25

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 51 37 3 7 1 0 0 88 9 67
2017 Compliance, inspection and enforcement 50 39 0 4 4 4 0 92 8 26
2017 Communications or public affairs 44 36 10 7 3 0 0 80 10 27
2017 Legal services 46 31 15 8 0 0 0 77 8 13
2017 Administration and operations 46 33 8 6 4 2 0 81 10 49
2017 Human resources 52 24 12 0 12 0 0 76 12 14
2017 Financial management 67 25 0 8 0 0 0 92 8 12
2017 Information management 25 34 25 7 7 0 0 60 15 13
2017 Information technology 50 40 7 0 3 0 0 90 3 28
2017 Policy 49 28 2 9 7 0 5 82 16 41
2017 None of the above 50 19 26 6 0 0 0 69 6 16
2014 Client contact centre 56 18 20 6 0 0 0 74 6 15
2014 Federal regulators 45 33 4 6 7 1 3 82 14 87
2014 Compliance, inspection and enforcement 33 37 12 12 6 0 0 69 18 31
2014 Communications or public affairs 64 27 9 0 0 0 0 91 0 26
2014 Legal services 49 29 7 14 0 0 0 78 14 14
2014 Administration and operations 54 28 11 2 4 0 0 83 6 46
2014 Human resources 42 16 18 24 0 0 0 58 24 10
2014 Information management 48 35 6 12 0 0 0 83 12 15
2014 Information technology 37 26 21 5 11 0 0 63 16 19
2014 None of the above 23 32 20 16 8 0 0 55 24 25

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 56 33 3 1 6 0 0 90 7 67
2017 Compliance, inspection and enforcement 58 20 15 8 0 0 0 77 8 26
2017 Communications or public affairs 49 23 3 14 10 0 0 72 25 27
2017 Legal services 54 38 8 0 0 0 0 92 0 13
2017 Administration and operations 50 38 4 0 6 2 0 89 6 49
2017 Human resources 69 19 0 0 12 0 0 88 12 14
2017 Financial management 68 32 0 0 0 0 0 100 0 12
2017 Information management 38 22 25 15 0 0 0 60 15 13
2017 Information technology 52 37 3 8 0 0 0 89 8 29
2017 Policy 50 22 10 9 4 0 5 76 14 41
2017 None of the above 58 19 18 0 6 0 0 76 6 16
2014 Client contact centre 50 24 6 6 7 0 6 79 14 15
2014 Federal regulators 49 28 5 6 7 2 3 80 14 87
2014 Compliance, inspection and enforcement 36 30 12 12 9 0 0 66 21 31
2014 Communications or public affairs 60 32 4 0 4 0 0 92 4 26
2014 Legal services 73 27 0 0 0 0 0 100 0 14
2014 Administration and operations 59 28 7 2 4 0 0 87 6 46
2014 Human resources 42 16 17 8 18 0 0 58 25 10
2014 Information management 41 18 23 6 12 0 0 59 18 15
2014 Information technology 53 32 11 0 5 0 0 84 5 19
2014 None of the above 39 32 12 0 16 0 0 72 16 25

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 30 41 10 9 9 1 0 72 18 67
2017 Compliance, inspection and enforcement 23 43 19 4 4 8 0 71 8 26
2017 Communications or public affairs 32 37 21 7 3 0 0 69 10 27
2017 Legal services 16 61 8 8 0 8 0 83 8 13
2017 Administration and operations 39 33 10 8 4 4 2 77 12 49
2017 Human resources 31 20 13 17 12 6 0 55 31 14
2017 Financial management 17 25 34 8 17 0 0 42 24 12
2017 Information management 16 43 41 0 0 0 0 59 0 13
2017 Information technology 31 33 21 0 2 13 0 73 3 29
2017 Policy 31 26 19 11 7 7 0 61 19 41
2017 None of the above 38 38 6 6 6 7 0 81 12 16
2014 Client contact centre 21 51 14 15 0 0 0 72 15 15
2014 Federal regulators 32 45 10 3 8 2 0 79 11 87
2014 Compliance, inspection and enforcement 17 61 9 0 9 3 0 81 9 31
2014 Communications or public affairs 26 38 13 3 12 7 0 69 17 26
2014 Legal services 51 35 7 7 0 0 0 86 7 14
2014 Administration and operations 15 48 17 4 11 4 0 66 16 46
2014 Human resources 9 66 17 9 0 0 0 74 9 10
2014 Information management 19 25 12 8 13 24 0 57 27 14
2014 Information technology 26 27 31 5 5 5 0 56 11 19
2014 None of the above 20 40 12 8 12 4 4 65 22 25

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 30 40 7 16 6 0 0 70 22 67
2017 Compliance, inspection and enforcement 23 42 15 8 8 4 0 68 16 26
2017 Communications or public affairs 35 27 24 10 0 3 0 64 11 27
2017 Legal services 23 69 8 0 0 0 0 92 0 13
2017 Administration and operations 32 35 15 8 8 2 0 68 16 49
2017 Human resources 38 25 13 5 12 6 0 67 18 14
2017 Financial management 17 25 25 25 8 0 0 42 33 12
2017 Information management 24 29 32 15 0 0 0 53 15 13
2017 Information technology 19 44 24 6 3 3 0 66 9 29
2017 Policy 39 33 13 4 9 2 0 73 13 41
2017 None of the above 33 31 6 23 0 7 0 69 25 16
2014 Client contact centre 26 53 0 14 7 0 0 79 21 15
2014 Federal regulators 33 43 9 6 9 0 0 76 15 87
2014 Compliance, inspection and enforcement 24 40 15 15 6 0 0 63 21 31
2014 Communications or public affairs 41 35 12 4 8 0 0 76 12 26
2014 Legal services 44 49 0 0 7 0 0 93 7 14
2014 Administration and operations 22 41 20 7 9 2 0 64 16 46
2014 Human resources 18 57 8 0 18 0 0 74 18 10
2014 Information management 17 31 40 6 6 0 0 48 12 15
2014 Information technology 26 32 31 11 0 0 0 58 11 19
2014 None of the above 20 36 19 4 16 0 4 59 21 25

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 26 40 15 18 2 0 0 66 19 67
2017 Compliance, inspection and enforcement 11 46 7 8 8 19 0 72 19 26
2017 Communications or public affairs 20 49 18 10 0 3 0 71 10 27
2017 Legal services 8 69 16 0 0 8 0 83 0 13
2017 Administration and operations 30 29 12 10 6 10 2 68 18 49
2017 Human resources 44 13 17 7 12 6 0 61 21 14
2017 Financial management 8 33 16 33 0 9 0 45 36 12
2017 Information management 16 32 45 7 0 0 0 48 7 13
2017 Information technology 19 33 27 2 0 18 0 64 3 29
2017 Policy 35 28 15 11 7 4 0 66 18 41
2017 None of the above 38 19 0 36 0 7 0 62 38 16
2014 Client contact centre 19 48 12 14 7 0 0 67 21 15
2014 Federal regulators 29 39 17 8 4 3 0 70 13 87
2014 Compliance, inspection and enforcement 9 39 24 15 6 6 0 51 23 31
2014 Communications or public affairs 33 36 20 0 4 8 0 75 4 26
2014 Legal services 35 51 14 0 0 0 0 86 0 14
2014 Administration and operations 20 41 17 7 9 7 0 65 16 46
2014 Human resources 9 57 8 8 18 0 0 66 26 10
2014 Information management 6 36 17 18 6 17 0 51 28 15
2014 Information technology 16 37 37 5 0 5 0 56 6 19
2014 None of the above 4 40 24 24 4 0 4 46 29 25

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 26 34 12 13 10 4 0 63 25 67
2017 Compliance, inspection and enforcement 15 43 7 0 15 19 0 72 19 26
2017 Communications or public affairs 21 40 21 3 10 4 0 64 14 27
2017 Legal services 23 39 23 15 0 0 0 62 15 13
2017 Administration and operations 29 32 17 6 4 13 0 70 11 49
2017 Human resources 31 32 0 19 12 6 0 67 33 14
2017 Financial management 17 33 33 8 8 0 0 50 17 12
2017 Information management 24 23 31 14 7 0 0 48 22 13
2017 Information technology 19 44 3 21 2 10 0 70 26 29
2017 Policy 26 28 15 11 13 7 0 58 26 41
2017 None of the above 25 33 12 18 5 6 0 62 25 16
2014 Client contact centre 34 39 13 6 7 0 0 73 14 15
2014 Federal regulators 27 40 8 12 10 3 0 70 23 87
2014 Compliance, inspection and enforcement 30 18 18 12 12 9 0 53 27 31
2014 Communications or public affairs 29 36 8 9 16 4 0 67 25 26
2014 Legal services 20 65 7 7 0 0 0 86 7 14
2014 Administration and operations 22 41 15 9 6 7 0 67 16 46
2014 Information management 11 36 12 0 12 29 0 67 17 15
2014 Information technology 16 21 37 21 5 0 0 37 26 19
2014 None of the above 7 32 32 16 4 4 4 43 22 25

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 22 43 14 12 7 1 0 67 19 67
2017 Compliance, inspection and enforcement 19 39 12 12 12 8 0 62 25 26
2017 Communications or public affairs 24 41 18 10 7 0 0 65 17 27
2017 Legal services 8 31 38 23 0 0 0 39 23 13
2017 Administration and operations 24 28 28 12 4 4 0 54 17 49
2017 Human resources 44 45 0 0 6 5 0 94 6 14
2017 Financial management 26 49 0 16 8 0 0 75 25 12
2017 Information management 16 23 46 15 0 0 0 39 15 13
2017 Information technology 23 32 13 14 6 12 0 62 23 29
2017 Policy 26 27 9 17 11 9 0 59 31 41
2017 None of the above 25 44 13 12 6 0 0 69 18 16
2014 Client contact centre 27 27 33 14 0 0 0 53 14 15
2014 Federal regulators 18 46 14 10 10 2 0 66 20 87
2014 Compliance, inspection and enforcement 27 12 25 18 15 3 0 40 35 31
2014 Communications or public affairs 25 43 16 9 4 4 0 70 13 26
2014 Legal services 42 29 7 22 0 0 0 71 22 14
2014 Administration and operations 15 46 19 6 11 2 0 62 18 46
2014 Human resources 18 40 17 8 18 0 0 58 25 10
2014 Information management 12 29 11 36 12 0 0 41 48 15
2014 Information technology 16 37 21 21 5 0 0 52 27 19
2014 None of the above 4 31 24 20 16 0 4 37 38 25
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 31 44 12 6 8 0 0 75 14 67
2017 Compliance, inspection and enforcement 32 36 24 8 0 0 0 68 8 25
2017 Communications or public affairs 33 31 10 8 14 0 4 67 22 27
2017 Legal services 47 53 0 0 0 0 0 100 0 13
2017 Administration and operations 38 39 16 2 4 0 0 77 6 49
2017 Human resources 50 19 12 19 0 0 0 69 19 14
2017 Financial management 42 50 8 0 0 0 0 92 0 12
2017 Information management 17 36 32 7 7 0 0 53 15 13
2017 Information technology 31 53 13 3 0 0 0 84 3 29
2017 Policy 38 26 20 9 7 0 0 64 15 41
2017 None of the above 32 44 12 0 11 0 0 76 11 16
2014 Client contact centre 43 39 12 6 0 0 0 82 6 15
2014 Federal regulators 31 40 12 9 7 1 0 71 17 87
2014 Compliance, inspection and enforcement 30 15 28 24 3 0 0 45 27 31
2014 Communications or public affairs 52 28 3 13 4 0 0 80 17 26
2014 Legal services 35 51 7 7 0 0 0 86 7 14
2014 Administration and operations 41 28 13 7 9 0 2 71 16 46
2014 Human resources 26 40 0 26 9 0 0 66 34 10
2014 Information management 41 42 6 12 0 0 0 83 12 15
2014 Information technology 21 58 11 0 11 0 0 79 11 19
2014 None of the above 29 28 13 17 13 0 0 58 30 24

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 33 50 6 8 3 0 0 83 11 67
2017 Compliance, inspection and enforcement 23 50 12 4 11 0 0 73 15 26
2017 Communications or public affairs 40 40 7 3 10 0 0 80 14 27
2017 Legal services 23 62 0 15 0 0 0 85 15 13
2017 Administration and operations 42 39 10 2 4 2 0 84 6 49
2017 Human resources 43 38 0 19 0 0 0 81 19 14
2017 Financial management 42 50 8 0 0 0 0 92 0 12
2017 Information management 33 20 32 8 7 0 0 53 15 13
2017 Information technology 39 43 3 14 0 0 0 82 14 29
2017 Policy 35 35 19 7 4 0 0 70 11 41
2017 None of the above 38 56 6 0 0 0 0 94 0 16

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 6 30 10 28 9 16 1 43 45 67
2017 Compliance, inspection and enforcement 15 15 23 12 4 27 4 45 22 26
2017 Communications or public affairs 17 19 20 24 10 10 0 39 39 27
2017 Legal services 16 39 15 15 8 8 0 59 25 13
2017 Administration and operations 22 27 12 8 10 17 4 61 23 49
2017 Human resources 7 25 41 0 14 7 6 36 17 13
2017 Financial management 0 16 25 33 8 17 0 20 50 12
2017 Information management 17 7 39 7 15 15 0 28 26 13
2017 Information technology 17 28 9 12 3 26 3 64 22 29
2017 Policy 9 14 12 11 15 35 4 37 43 41
2017 None of the above 20 17 15 24 12 13 0 42 41 16
2014 Client contact centre 27 20 7 20 21 6 0 49 43 15
2014 Federal regulators 13 27 13 15 10 20 2 51 33 87
2014 Compliance, inspection and enforcement 3 15 27 21 12 21 0 23 42 31
2014 Communications or public affairs 18 19 21 16 11 15 0 44 32 26
2014 Legal services 24 23 22 8 0 23 0 61 10 13
2014 Administration and operations 15 41 7 13 9 9 7 66 26 46
2014 Human resources 16 42 0 9 17 16 0 70 30 10
2014 Information management 6 6 6 31 18 34 0 18 74 15
2014 Information technology 11 26 32 11 0 11 10 47 13 19
2014 None of the above 11 24 12 4 21 28 0 49 34 25

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 41 37 11 6 4 0 0 78 10 67
2017 Compliance, inspection and enforcement 50 35 4 4 4 4 0 88 8 26
2017 Communications or public affairs 41 41 5 3 10 0 0 82 14 27
2017 Legal services 46 31 8 16 0 0 0 77 16 13
2017 Administration and operations 41 35 14 2 2 4 2 81 4 49
2017 Human resources 61 27 0 6 6 0 0 88 12 14
2017 Financial management 67 25 8 0 0 0 0 92 0 12
2017 Information management 25 27 40 0 7 0 0 53 7 13
2017 Information technology 34 50 3 14 0 0 0 83 14 29
2017 Policy 28 43 9 9 7 0 5 75 16 41
2017 None of the above 39 24 25 12 0 0 0 63 12 16
2014 Client contact centre 43 20 32 6 0 0 0 63 6 15
2014 Federal regulators 45 31 9 6 6 0 3 79 12 87
2014 Compliance, inspection and enforcement 33 30 12 18 6 0 0 63 24 31
2014 Communications or public affairs 52 21 20 0 4 4 0 76 4 26
2014 Legal services 37 42 14 7 0 0 0 78 7 14
2014 Administration and operations 48 37 4 9 2 0 0 85 11 46
2014 Human resources 51 33 0 0 17 0 0 83 17 10
2014 Information management 47 31 23 0 0 0 0 77 0 15
2014 Information technology 37 48 5 5 5 0 0 84 11 19
2014 None of the above 28 31 16 12 8 0 4 62 21 25

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 32 36 7 10 7 7 0 73 19 28
2017 Communications or public affairs 10 70 0 0 11 10 0 88 12 10
2017 Administration and operations 38 44 0 0 0 0 18 100 0 12
2017 Policy 50 10 0 10 20 0 10 67 33 10
2014 Federal regulators 28 39 6 6 0 8 13 86 7 34
2014 Administration and operations 40 33 0 7 0 0 20 92 8 15

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 33 37 13 12 2 3 0 72 14 67
2017 Compliance, inspection and enforcement 32 48 4 12 0 4 0 83 12 25
2017 Communications or public affairs 30 33 17 10 10 0 0 63 20 27
2017 Legal services 62 15 16 7 0 0 0 77 7 13
2017 Administration and operations 40 31 9 6 8 7 0 75 15 48
2017 Human resources 41 40 6 7 6 0 0 81 13 14
2017 Financial management 42 42 8 8 0 0 0 84 8 12
2017 Information management 24 27 32 9 8 0 0 51 17 13
2017 Information technology 44 41 9 7 0 0 0 84 7 29
2017 Policy 39 23 9 7 11 12 0 71 20 41
2017 None of the above 38 44 6 12 0 0 0 82 12 16
2014 Client contact centre 40 47 6 7 0 0 0 86 7 15
2014 Federal regulators 35 46 3 9 4 2 0 83 13 87
2014 Compliance, inspection and enforcement 9 49 27 9 3 3 0 60 13 31
2014 Communications or public affairs 42 29 17 8 0 4 0 74 8 26
2014 Legal services 71 22 7 0 0 0 0 93 0 14
2014 Administration and operations 41 48 4 2 2 0 2 91 4 46
2014 Human resources 34 49 8 0 9 0 0 83 9 10
2014 Information management 23 24 23 23 6 0 0 47 29 15
2014 Information technology 21 63 16 0 0 0 0 84 0 19
2014 None of the above 32 32 19 4 4 8 0 70 9 25

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 28 36 9 19 6 3 0 65 26 67
2017 Compliance, inspection and enforcement 26 23 23 4 4 19 0 62 9 26
2017 Communications or public affairs 35 14 17 18 14 3 0 50 33 27
2017 Legal services 39 31 0 23 8 0 0 70 30 13
2017 Administration and operations 28 29 4 16 8 13 2 67 28 49
2017 Human resources 43 32 6 7 12 0 0 75 19 14
2017 Financial management 34 25 17 24 0 0 0 59 24 12
2017 Information management 25 29 32 0 7 0 7 57 8 13
2017 Information technology 42 31 2 7 6 12 0 83 14 29
2017 Policy 22 23 17 11 4 22 0 58 20 41
2017 None of the above 51 26 6 6 11 0 0 77 17 16
2014 Client contact centre 47 45 0 0 7 0 0 93 7 15
2014 Federal regulators 38 32 5 5 9 11 0 78 16 87
2014 Compliance, inspection and enforcement 21 24 9 15 12 18 0 55 34 31
2014 Communications or public affairs 30 31 4 12 8 15 0 71 24 26
2014 Legal services 35 29 14 7 0 14 0 75 8 14
2014 Administration and operations 28 48 4 7 6 4 2 81 14 46
2014 Human resources 50 16 8 9 9 8 0 72 19 10
2014 Information management 12 41 12 12 0 24 0 69 15 15
2014 Information technology 37 32 16 16 0 0 0 69 16 19
2014 None of the above 20 36 12 0 12 19 0 70 15 25

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 37 37 7 11 6 0 2 76 17 67
2017 Compliance, inspection and enforcement 42 35 15 8 0 0 0 77 8 26
2017 Communications or public affairs 49 34 10 0 7 0 0 83 7 27
2017 Legal services 39 61 0 0 0 0 0 100 0 13
2017 Administration and operations 47 37 6 10 0 0 0 84 10 49
2017 Human resources 41 45 6 7 0 0 0 87 7 14
2017 Financial management 41 42 8 8 0 0 0 83 8 12
2017 Information management 39 6 33 23 0 0 0 44 23 13
2017 Information technology 62 23 12 3 0 0 0 84 3 29
2017 Policy 22 39 14 19 7 0 0 61 25 41
2017 None of the above 30 45 12 13 0 0 0 74 13 16
2014 Client contact centre 28 46 6 6 7 0 6 79 14 15
2014 Federal regulators 35 44 6 7 7 0 0 79 14 87
2014 Compliance, inspection and enforcement 21 42 9 18 9 0 0 63 28 31
2014 Communications or public affairs 45 32 9 7 0 4 3 83 8 26
2014 Legal services 44 42 7 7 0 0 0 86 7 14
2014 Administration and operations 39 41 9 2 7 0 2 82 9 46
2014 Human resources 18 58 16 8 0 0 0 76 8 10
2014 Information management 43 17 23 6 12 0 0 60 18 15
2014 Information technology 26 47 21 5 0 0 0 74 5 19
2014 None of the above 12 55 12 8 4 4 4 73 13 25

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 43 44 0 9 3 0 0 88 12 66
2017 Compliance, inspection and enforcement 34 54 8 0 4 0 0 88 4 26
2017 Communications or public affairs 38 48 8 7 0 0 0 86 7 27
2017 Legal services 54 46 0 0 0 0 0 100 0 13
2017 Administration and operations 39 34 13 12 2 0 0 73 14 49
2017 Human resources 49 27 7 17 0 0 0 75 17 14
2017 Financial management 34 57 8 0 0 0 0 92 0 12
2017 Information management 46 14 18 7 15 0 0 60 23 13
2017 Information technology 61 36 3 0 0 0 0 97 0 29
2017 Policy 33 49 7 12 0 0 0 82 12 41
2017 None of the above 44 32 18 6 0 0 0 76 6 16
2014 Client contact centre 40 38 15 7 0 0 0 78 7 15
2014 Federal regulators 46 41 7 5 0 0 0 88 5 87
2014 Compliance, inspection and enforcement 37 48 9 6 0 0 0 85 6 31
2014 Communications or public affairs 69 16 16 0 0 0 0 84 0 26
2014 Legal services 43 51 6 0 0 0 0 94 0 14
2014 Administration and operations 43 41 9 7 0 0 0 85 7 46
2014 Human resources 42 50 0 9 0 0 0 91 9 10
2014 Information management 43 23 17 17 0 0 0 66 17 15
2014 Information technology 47 37 16 0 0 0 0 84 0 19
2014 None of the above 40 28 15 12 4 0 0 69 16 25

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 44 49 0 6 1 0 0 93 7 67
2017 Compliance, inspection and enforcement 42 46 8 4 0 0 0 88 4 26
2017 Communications or public affairs 56 34 3 3 3 0 0 90 7 27
2017 Legal services 61 23 8 8 0 0 0 85 8 13
2017 Administration and operations 43 32 13 4 8 0 0 76 12 49
2017 Human resources 32 50 0 17 0 0 0 83 17 14
2017 Financial management 67 33 0 0 0 0 0 100 0 12
2017 Information management 45 23 18 7 7 0 0 68 15 13
2017 Information technology 61 39 0 0 0 0 0 100 0 29
2017 Policy 37 48 7 7 2 0 0 84 9 40
2017 None of the above 38 31 30 0 0 0 0 70 0 16
2014 Client contact centre 52 41 0 0 7 0 0 93 7 15
2014 Federal regulators 58 36 4 2 0 0 0 94 2 87
2014 Compliance, inspection and enforcement 40 51 9 0 0 0 0 91 0 31
2014 Communications or public affairs 65 23 9 4 0 0 0 88 4 26
2014 Legal services 72 20 8 0 0 0 0 92 0 14
2014 Administration and operations 45 48 2 2 2 0 0 93 4 46
2014 Human resources 42 18 16 25 0 0 0 59 25 10
2014 Information management 42 29 6 23 0 0 0 71 23 15
2014 Information technology 53 26 16 0 5 0 0 79 5 19
2014 None of the above 36 44 15 0 4 0 0 81 4 25

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 26 47 7 8 12 0 0 73 20 67
2017 Compliance, inspection and enforcement 35 46 4 4 0 11 0 91 4 26
2017 Communications or public affairs 23 46 17 3 7 3 0 72 11 27
2017 Legal services 16 61 8 15 0 0 0 77 15 13
2017 Administration and operations 38 33 11 7 4 6 2 76 12 49
2017 Human resources 55 15 6 19 6 0 0 69 25 14
2017 Financial management 34 49 8 0 8 0 0 83 8 12
2017 Information management 28 21 27 8 8 8 0 53 18 12
2017 Information technology 30 34 16 11 9 0 0 64 20 29
2017 Policy 20 51 13 2 7 7 0 77 9 41
2017 None of the above 44 56 0 0 0 0 0 100 0 16
2014 Client contact centre 40 25 14 21 0 0 0 65 21 15
2014 Federal regulators 32 42 10 8 7 1 0 75 16 87
2014 Compliance, inspection and enforcement 23 37 12 18 6 3 0 62 25 31
2014 Communications or public affairs 44 39 13 0 0 4 0 87 0 26
2014 Legal services 39 45 8 8 0 0 0 84 8 13
2014 Administration and operations 37 41 11 7 4 0 0 78 11 46
2014 Human resources 25 42 33 0 0 0 0 67 0 10
2014 Information management 46 13 18 6 17 0 0 59 23 15
2014 Information technology 16 42 21 16 5 0 0 58 21 19
2014 None of the above 12 36 23 12 8 4 4 52 22 25

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 26 34 8 15 17 0 0 60 32 67
2017 Compliance, inspection and enforcement 19 54 4 4 8 12 0 83 13 26
2017 Communications or public affairs 10 39 10 21 20 0 0 49 41 27
2017 Legal services 0 46 23 15 15 0 0 46 30 13
2017 Administration and operations 28 27 13 10 15 2 6 59 27 48
2017 Human resources 19 54 7 13 6 0 0 73 19 14
2017 Financial management 9 25 25 8 33 0 0 34 41 12
2017 Information management 14 17 26 14 29 0 0 30 43 13
2017 Information technology 16 10 35 15 12 0 12 29 31 29
2017 Policy 30 36 7 7 16 5 0 69 24 41
2017 None of the above 32 31 26 0 11 0 0 63 11 16
2014 Client contact centre 21 20 26 28 6 0 0 40 34 15
2014 Federal regulators 23 35 16 16 5 1 4 61 22 87
2014 Compliance, inspection and enforcement 14 21 18 15 21 6 3 40 40 31
2014 Communications or public affairs 26 34 0 12 21 0 7 65 35 26
2014 Legal services 13 37 14 22 14 0 0 49 36 14
2014 Administration and operations 17 37 18 13 11 2 2 57 25 46
2014 Human resources 17 16 0 41 26 0 0 33 67 10
2014 Information management 23 23 6 19 23 0 6 49 45 15
2014 Information technology 16 37 11 26 11 0 0 53 37 19
2014 None of the above 12 28 12 19 24 0 4 42 45 25

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 48 40 3 8 1 0 0 88 9 67
2017 Compliance, inspection and enforcement 42 42 8 4 4 0 0 85 8 26
2017 Communications or public affairs 41 34 10 8 7 0 0 75 15 27
2017 Legal services 46 38 16 0 0 0 0 84 0 13
2017 Administration and operations 42 33 6 11 6 2 0 77 17 49
2017 Human resources 32 42 13 12 0 0 0 75 12 14
2017 Financial management 25 58 17 0 0 0 0 83 0 12
2017 Information management 47 21 18 0 15 0 0 68 15 13
2017 Information technology 37 56 3 3 0 0 0 93 3 28
2017 Policy 46 34 9 4 7 0 0 80 11 41
2017 None of the above 57 19 12 0 11 0 0 77 11 16
2014 Client contact centre 39 47 15 0 0 0 0 85 0 15
2014 Federal regulators 43 37 6 9 5 0 0 80 14 87
2014 Compliance, inspection and enforcement 15 45 15 15 9 0 0 60 25 31
2014 Communications or public affairs 43 48 9 0 0 0 0 91 0 26
2014 Legal services 22 64 0 14 0 0 0 86 14 14
2014 Administration and operations 33 42 7 13 4 0 0 75 18 45
2014 Human resources 18 66 8 9 0 0 0 83 9 10
2014 Information management 31 35 11 12 12 0 0 65 23 15
2014 Information technology 37 37 11 11 5 0 0 74 16 19
2014 None of the above 24 28 15 20 8 0 4 55 30 25

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 41 28 10 13 7 0 0 69 21 67
2017 Compliance, inspection and enforcement 35 54 8 0 4 0 0 88 4 26
2017 Communications or public affairs 41 34 14 3 7 0 0 75 10 27
2017 Legal services 38 54 8 0 0 0 0 92 0 13
2017 Administration and operations 47 35 8 6 4 0 0 82 10 49
2017 Human resources 56 19 13 12 0 0 0 75 12 14
2017 Financial management 50 50 0 0 0 0 0 100 0 12
2017 Information management 53 14 18 0 15 0 0 68 15 13
2017 Information technology 58 31 4 7 0 0 0 89 7 27
2017 Policy 43 30 18 4 2 2 0 75 7 41
2017 None of the above 44 27 17 12 0 0 0 70 12 16
2014 Client contact centre 52 27 21 0 0 0 0 79 0 15
2014 Federal regulators 46 33 3 9 9 0 0 79 18 87
2014 Compliance, inspection and enforcement 21 31 20 18 9 0 0 52 28 31
2014 Communications or public affairs 63 16 13 8 0 0 0 79 8 26
2014 Legal services 35 58 7 0 0 0 0 93 0 14
2014 Administration and operations 45 31 9 11 4 0 0 76 15 46
2014 Human resources 51 32 9 9 0 0 0 82 9 10
2014 Information management 48 17 6 29 0 0 0 65 29 15
2014 Information technology 31 48 11 5 5 0 0 79 11 19
2014 None of the above 24 36 15 12 8 0 4 63 21 25

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 38 40 13 6 3 0 0 78 9 67
2017 Compliance, inspection and enforcement 27 50 19 4 0 0 0 77 4 26
2017 Communications or public affairs 45 40 5 3 7 0 0 85 10 27
2017 Legal services 47 53 0 0 0 0 0 100 0 13
2017 Administration and operations 41 39 12 2 6 0 0 80 8 49
2017 Human resources 50 31 0 13 6 0 0 81 19 14
2017 Financial management 34 58 8 0 0 0 0 92 0 12
2017 Information management 46 24 15 0 15 0 0 70 15 13
2017 Information technology 41 50 9 0 0 0 0 91 0 28
2017 Policy 33 49 7 4 7 0 0 82 11 40
2017 None of the above 38 50 6 6 0 0 0 88 6 16
2014 Client contact centre 39 40 14 0 7 0 0 79 7 15
2014 Federal regulators 47 37 5 4 6 0 0 84 10 87
2014 Compliance, inspection and enforcement 21 39 9 21 3 6 0 64 26 31
2014 Communications or public affairs 46 38 9 7 0 0 0 84 7 26
2014 Legal services 51 42 7 0 0 0 0 93 0 14
2014 Administration and operations 45 42 9 4 0 0 0 87 4 46
2014 Human resources 18 41 24 18 0 0 0 58 18 10
2014 Information management 36 29 17 12 6 0 0 65 17 15
2014 Information technology 37 32 27 5 0 0 0 68 5 19
2014 None of the above 20 56 15 0 8 0 0 76 8 25

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 28 40 16 9 3 4 0 70 13 67
2017 Compliance, inspection and enforcement 27 46 12 4 4 8 0 79 8 26
2017 Communications or public affairs 34 27 28 7 3 0 0 62 10 27
2017 Legal services 23 62 8 0 0 8 0 92 0 13
2017 Administration and operations 35 31 12 9 8 4 2 70 17 49
2017 Human resources 32 43 7 6 6 5 0 80 13 14
2017 Financial management 17 58 17 0 8 0 0 75 8 12
2017 Information management 22 45 18 7 7 0 0 68 15 13
2017 Information technology 16 64 12 8 0 0 0 80 8 29
2017 Policy 33 34 17 4 4 7 0 72 9 41
2017 None of the above 38 45 11 6 0 0 0 83 6 16

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 50 34 6 5 6 0 0 84 11 67
2017 Compliance, inspection and enforcement 42 39 8 4 4 0 4 84 8 26
2017 Communications or public affairs 52 27 8 7 7 0 0 78 14 27
2017 Legal services 77 16 8 0 0 0 0 92 0 13
2017 Administration and operations 52 36 4 0 6 0 2 90 6 49
2017 Human resources 50 26 6 12 6 0 0 76 18 14
2017 Financial management 58 33 8 0 0 0 0 92 0 12
2017 Information management 54 14 25 0 7 0 0 68 7 13
2017 Information technology 68 18 7 0 0 0 8 93 0 29
2017 Policy 53 34 4 4 4 0 0 87 9 41
2017 None of the above 57 24 13 0 6 0 0 81 6 16
2014 Client contact centre 59 33 0 8 0 0 0 92 8 14
2014 Federal regulators 49 29 10 3 8 0 0 79 11 86
2014 Compliance, inspection and enforcement 31 24 30 6 9 0 0 55 15 31
2014 Communications or public affairs 59 34 3 3 0 0 0 93 3 26
2014 Legal services 44 51 0 6 0 0 0 94 6 14
2014 Administration and operations 52 28 6 13 0 0 0 80 13 46
2014 Human resources 24 42 0 25 9 0 0 66 34 10
2014 Information management 60 12 12 0 12 0 6 75 12 15
2014 Information technology 47 42 5 5 0 0 0 89 5 19
2014 None of the above 36 31 8 20 4 0 0 68 24 25

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 19 16 16 15 19 7 8 41 40 67
2017 Compliance, inspection and enforcement 19 27 23 4 4 0 23 60 10 26
2017 Communications or public affairs 31 27 11 7 4 0 20 73 13 27
2017 Legal services 23 30 15 8 15 0 8 58 25 13
2017 Administration and operations 43 18 6 6 4 4 18 79 13 49
2017 Human resources 28 32 15 0 19 0 6 64 20 14
2017 Financial management 16 25 17 0 8 17 17 63 12 12
2017 Information management 41 30 15 0 0 7 7 83 0 13
2017 Information technology 49 14 13 3 0 0 21 79 4 29
2017 Policy 27 14 4 7 25 7 17 53 42 41
2017 None of the above 39 6 6 12 12 0 26 60 32 16
2014 Client contact centre 40 18 13 6 7 0 15 69 16 15
2014 Federal regulators 24 26 12 16 10 1 11 57 30 87
2014 Compliance, inspection and enforcement 18 15 6 15 21 3 20 44 48 31
2014 Communications or public affairs 49 22 4 10 8 0 7 76 20 26
2014 Legal services 37 29 7 13 14 0 0 65 27 14
2014 Administration and operations 39 28 11 4 9 2 6 74 14 46
2014 Human resources 17 0 18 16 50 0 0 17 66 10
2014 Information management 42 12 35 0 6 0 6 57 6 15
2014 Information technology 47 21 5 0 11 0 16 81 13 19
2014 None of the above 12 37 12 3 20 0 16 58 28 25

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 43 41 9 4 3 0 0 84 7 67
2017 Compliance, inspection and enforcement 50 42 4 4 0 0 0 92 4 26
2017 Communications or public affairs 59 27 7 3 4 0 0 86 7 27
2017 Legal services 31 54 15 0 0 0 0 85 0 13
2017 Administration and operations 47 33 16 4 0 0 0 80 4 49
2017 Human resources 41 40 0 13 6 0 0 81 19 14
2017 Financial management 42 49 8 0 0 0 0 92 0 12
2017 Information management 78 15 0 0 0 0 7 100 0 13
2017 Information technology 42 42 7 3 3 0 3 86 7 29
2017 Policy 49 33 13 0 0 0 5 87 0 41
2017 None of the above 70 17 6 6 0 0 0 88 6 16
2014 Client contact centre 61 25 6 7 0 0 0 86 7 15
2014 Federal regulators 30 44 12 12 1 0 1 75 14 87
2014 Compliance, inspection and enforcement 34 24 21 15 6 0 0 57 21 31
2014 Communications or public affairs 38 47 15 0 0 0 0 85 0 26
2014 Legal services 28 51 14 7 0 0 0 78 7 14
2014 Administration and operations 41 41 13 4 0 0 0 83 4 46
2014 Human resources 17 17 25 33 9 0 0 34 41 10
2014 Information management 37 40 17 6 0 0 0 77 6 15
2014 Information technology 26 42 21 11 0 0 0 68 11 19
2014 None of the above 36 24 32 4 4 0 0 60 8 25

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 53 25 9 4 3 1 4 83 8 67
2017 Compliance, inspection and enforcement 42 27 8 4 0 12 8 86 5 26
2017 Communications or public affairs 60 23 7 7 3 0 0 83 10 27
2017 Legal services 38 31 8 8 8 8 0 75 17 13
2017 Administration and operations 49 18 17 0 4 4 8 76 5 49
2017 Human resources 69 13 0 12 6 0 0 82 18 14
2017 Financial management 49 33 0 8 0 9 0 91 9 12
2017 Information management 54 14 18 0 7 0 7 73 8 13
2017 Information technology 82 8 6 0 0 0 3 93 0 29
2017 Policy 50 23 7 4 2 9 5 85 8 41
2017 None of the above 69 19 6 0 6 0 0 88 6 16
2014 Client contact centre 49 43 0 0 7 0 0 93 7 15
2014 Federal regulators 45 28 3 6 2 9 7 86 10 87
2014 Compliance, inspection and enforcement 18 24 15 9 15 12 6 51 30 31
2014 Communications or public affairs 64 21 4 0 0 3 8 95 0 26
2014 Legal services 43 29 13 14 0 0 0 73 14 14
2014 Administration and operations 48 26 9 0 7 2 9 83 7 46
2014 Human resources 58 16 9 9 9 0 0 74 18 10
2014 Information management 54 6 6 12 23 0 0 59 35 15
2014 Information technology 69 26 0 5 0 0 0 95 5 19
2014 None of the above 40 36 12 7 0 0 4 80 7 25

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Federal regulators 25 32 42 67
2017 Compliance, inspection and enforcement 19 35 46 26
2017 Communications or public affairs 44 36 20 27
2017 Legal services 31 46 23 13
2017 Administration and operations 28 40 32 49
2017 Human resources 51 36 13 14
2017 Financial management 34 33 33 12
2017 Information management 28 40 31 13
2017 Information technology 26 51 23 29
2017 Policy 31 33 36 41
2017 None of the above 37 33 30 16
2014 Client contact centre 20 47 33 15
2014 Federal regulators 17 47 36 87
2014 Compliance, inspection and enforcement 28 30 43 31
2014 Communications or public affairs 26 53 21 26
2014 Legal services 7 64 29 14
2014 Administration and operations 20 50 31 46
2014 Human resources 58 42 0 10
2014 Information management 17 42 40 15
2014 Information technology 27 37 37 19
2014 None of the above 28 45 27 25

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Federal regulators 23 30 36 11 0 0 17
2017 Communications or public affairs 0 15 46 16 23 0 11
2017 Administration and operations 8 21 41 8 15 8 14
2017 Policy 7 28 65 0 0 0 14
2014 Federal regulators 19 19 50 6 9999 6 16
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 55 39 3 0 3 0 0 94 3 67
2017 Compliance, inspection and enforcement 42 50 0 4 4 0 0 92 8 26
2017 Communications or public affairs 52 24 13 4 7 0 0 76 10 27
2017 Legal services 54 46 0 0 0 0 0 100 0 13
2017 Administration and operations 53 33 8 2 2 2 0 88 4 49
2017 Human resources 49 26 7 18 0 0 0 75 18 14
2017 Financial management 42 50 8 0 0 0 0 92 0 12
2017 Information management 46 14 33 0 0 0 7 65 0 13
2017 Information technology 40 56 3 0 0 0 0 97 0 29
2017 Policy 52 41 4 0 2 0 0 93 2 41
2017 None of the above 49 45 6 0 0 0 0 94 0 16
2014 Client contact centre 46 40 6 7 0 0 0 86 7 15
2014 Federal regulators 52 36 6 4 1 0 0 89 5 87
2014 Compliance, inspection and enforcement 51 34 9 6 0 0 0 85 6 31
2014 Communications or public affairs 51 34 11 4 0 0 0 84 4 26
2014 Legal services 80 20 0 0 0 0 0 100 0 14
2014 Administration and operations 48 28 17 2 2 2 0 78 4 46
2014 Human resources 42 41 17 0 0 0 0 83 0 10
2014 Information management 42 58 0 0 0 0 0 100 0 15
2014 Information technology 42 42 5 5 5 0 0 84 11 19
2014 None of the above 24 49 11 4 8 4 0 76 13 25

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 37 51 4 6 1 0 0 88 7 67
2017 Compliance, inspection and enforcement 31 42 12 4 8 0 4 76 12 26
2017 Communications or public affairs 37 43 13 4 3 0 0 80 7 27
2017 Legal services 16 61 23 0 0 0 0 77 0 13
2017 Administration and operations 40 31 19 6 2 2 0 72 8 49
2017 Human resources 34 60 0 6 0 0 0 94 6 14
2017 Financial management 42 41 16 0 0 0 0 84 0 12
2017 Information management 14 55 32 0 0 0 0 68 0 13
2017 Information technology 43 40 0 9 0 8 0 90 10 29
2017 Policy 44 30 2 15 2 7 0 80 18 41
2017 None of the above 44 50 6 0 0 0 0 94 0 16
2014 Client contact centre 59 34 6 0 0 0 0 94 0 15
2014 Federal regulators 38 44 12 3 3 0 0 82 6 87
2014 Compliance, inspection and enforcement 51 43 3 0 3 0 0 94 3 31
2014 Communications or public affairs 65 27 4 0 0 4 0 96 0 26
2014 Legal services 35 65 0 0 0 0 0 100 0 14
2014 Administration and operations 48 41 9 0 2 0 0 89 2 46
2014 Human resources 33 58 0 9 0 0 0 91 9 10
2014 Information management 48 46 6 0 0 0 0 94 0 15
2014 Information technology 26 63 11 0 0 0 0 89 0 19
2014 None of the above 24 72 4 0 0 0 0 96 0 25

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 4 13 40 32 9 0 1 42 18 67
2017 Compliance, inspection and enforcement 12 19 27 15 23 4 0 40 32 26
2017 Communications or public affairs 7 12 47 21 11 0 3 33 19 27
2017 Legal services 0 23 38 23 16 0 0 39 23 13
2017 Administration and operations 18 19 25 21 15 0 2 37 38 47
2017 Human resources 12 36 44 7 0 0 0 7 48 14
2017 Financial management 0 17 41 42 0 0 0 42 17 12
2017 Information management 0 9 38 22 24 0 7 50 9 13
2017 Information technology 0 31 38 17 14 0 0 31 31 29
2017 Policy 2 13 33 23 20 2 7 47 17 41
2017 None of the above 0 19 47 14 13 0 7 28 21 15
2014 Client contact centre 12 7 39 34 7 0 0 42 20 15
2014 Federal regulators 2 19 41 23 13 2 1 36 22 87
2014 Compliance, inspection and enforcement 12 27 42 15 3 0 0 18 40 31
2014 Communications or public affairs 4 32 38 18 8 0 0 26 36 26
2014 Legal services 0 22 36 35 7 0 0 42 22 14
2014 Administration and operations 13 24 26 19 13 2 2 34 39 46
2014 Human resources 0 51 41 0 9 0 0 9 51 10
2014 Information management 6 29 41 12 13 0 0 24 35 15
2014 Information technology 11 31 53 5 0 0 0 5 42 19
2014 None of the above 9 30 53 8 0 0 0 8 38 24

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 1 15 34 35 13 0 1 49 16 67
2017 Compliance, inspection and enforcement 12 15 23 31 12 4 4 46 29 26
2017 Communications or public affairs 3 14 34 18 27 0 3 47 18 27
2017 Legal services 0 23 54 16 8 0 0 23 23 13
2017 Administration and operations 4 13 33 30 18 2 0 49 18 47
2017 Human resources 19 11 26 13 16 6 7 34 35 14
2017 Financial management 0 16 25 24 34 0 0 59 16 12
2017 Information management 9 8 43 25 8 0 7 36 18 13
2017 Information technology 0 14 25 26 21 8 6 55 16 29
2017 Policy 9 2 40 22 18 0 9 44 12 41
2017 None of the above 0 12 33 36 13 0 6 53 12 15
2014 Client contact centre 6 0 18 46 30 0 0 76 6 15
2014 Federal regulators 3 6 15 40 31 3 2 74 10 87
2014 Compliance, inspection and enforcement 12 18 18 33 15 3 0 50 32 31
2014 Communications or public affairs 4 0 21 21 50 4 0 74 4 26
2014 Legal services 0 14 22 35 29 0 0 64 14 14
2014 Administration and operations 0 7 24 37 17 7 9 64 8 46
2014 Human resources 0 0 66 16 9 0 9 28 0 10
2014 Information management 6 29 18 18 30 0 0 48 35 15
2014 Information technology 5 5 37 26 16 0 11 47 12 19
2014 None of the above 4 8 24 51 8 4 0 62 13 25

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 10 23 36 16 13 0 1 30 34 66
2017 Compliance, inspection and enforcement 12 15 23 19 31 0 0 50 27 26
2017 Communications or public affairs 7 28 40 15 10 0 0 25 35 27
2017 Legal services 0 8 46 46 0 0 0 46 8 13
2017 Administration and operations 9 15 36 26 10 0 4 38 25 48
2017 Human resources 12 11 49 6 22 0 0 28 23 14
2017 Financial management 8 17 33 24 8 9 0 36 27 12
2017 Information management 18 0 15 23 38 0 7 65 19 13
2017 Information technology 0 9 20 50 18 0 3 71 9 29
2017 Policy 11 21 28 13 17 2 7 34 35 41
2017 None of the above 6 6 44 18 19 0 7 40 13 16
2014 Client contact centre 0 25 32 21 15 0 7 39 27 15
2014 Federal regulators 9 13 39 27 10 1 1 38 23 87
2014 Compliance, inspection and enforcement 22 31 24 18 3 3 0 21 54 31
2014 Communications or public affairs 11 20 39 16 10 3 0 27 33 26
2014 Legal services 7 14 44 22 13 0 0 35 22 14
2014 Administration and operations 13 18 30 22 11 0 7 35 33 46
2014 Human resources 0 58 8 16 18 0 0 34 58 10
2014 Information management 6 12 31 18 23 0 11 46 20 15
2014 Information technology 0 27 42 21 5 0 5 28 28 19
2014 None of the above 12 32 36 8 4 4 4 13 48 25

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 6 15 36 31 11 0 1 43 21 66
2017 Compliance, inspection and enforcement 0 4 27 38 31 0 0 69 4 26
2017 Communications or public affairs 15 13 38 27 3 0 3 32 29 27
2017 Legal services 8 15 39 38 0 0 0 38 23 13
2017 Administration and operations 2 8 32 34 19 0 4 56 11 47
2017 Human resources 12 12 41 12 24 0 0 35 24 14
2017 Financial management 0 8 33 41 17 0 0 58 8 12
2017 Information management 7 0 6 33 46 0 7 86 8 13
2017 Information technology 0 3 28 37 29 0 3 68 3 28
2017 Policy 7 9 27 24 24 2 7 53 17 40
2017 None of the above 0 25 39 21 14 0 0 35 25 15
2014 Client contact centre 0 6 32 33 22 0 7 60 6 15
2014 Federal regulators 9 13 44 23 8 2 1 32 23 87
2014 Compliance, inspection and enforcement 15 30 25 24 3 3 0 28 47 31
2014 Communications or public affairs 4 19 37 18 22 0 0 41 23 26
2014 Legal services 0 36 35 22 7 0 0 29 36 14
2014 Administration and operations 7 7 43 26 11 0 7 39 14 46
2014 Information management 6 0 36 35 18 0 6 55 6 15
2014 Information technology 0 32 37 21 11 0 0 32 32 19
2014 None of the above 13 29 21 25 4 4 4 31 46 24

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 12 23 21 27 15 1 1 43 36 67
2017 Compliance, inspection and enforcement 15 15 15 20 31 4 0 53 32 26
2017 Communications or public affairs 14 10 35 25 13 0 3 39 24 27
2017 Legal services 0 15 46 23 16 0 0 39 15 13
2017 Administration and operations 9 11 35 19 24 0 2 44 20 47
2017 Human resources 12 18 21 22 20 0 7 46 32 14
2017 Financial management 0 33 24 16 26 0 0 42 33 12
2017 Information management 18 0 35 32 8 0 7 43 19 13
2017 Information technology 3 21 22 24 25 0 6 52 25 29
2017 Policy 9 11 20 28 17 2 13 54 23 41
2017 None of the above 0 26 25 12 23 0 13 40 31 15
2014 Client contact centre 16 34 13 14 24 0 0 38 49 14
2014 Federal regulators 8 25 38 17 9 2 1 27 34 87
2014 Compliance, inspection and enforcement 24 18 21 21 6 6 3 29 47 31
2014 Communications or public affairs 12 23 32 8 21 4 0 30 36 26
2014 Legal services 0 22 44 27 7 0 0 35 22 14
2014 Administration and operations 9 26 37 9 13 2 4 23 37 46
2014 Human resources 66 18 9 8 0 0 0 8 83 10
2014 Information management 6 35 29 11 19 0 0 30 41 15
2014 Information technology 26 26 26 16 5 0 0 21 53 19
2014 None of the above 8 24 28 20 7 4 8 31 37 25

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 6 13 28 29 21 0 4 51 20 67
2017 Compliance, inspection and enforcement 27 19 19 27 8 0 0 35 46 26
2017 Communications or public affairs 0 17 29 31 20 3 0 53 18 27
2017 Legal services 7 8 46 31 8 0 0 39 15 13
2017 Administration and operations 13 17 27 19 19 2 2 41 32 47
2017 Human resources 36 27 13 0 16 7 0 18 68 14
2017 Financial management 0 16 24 33 17 0 8 55 18 12
2017 Information management 9 14 30 24 8 0 15 37 27 13
2017 Information technology 3 6 21 30 29 8 2 66 10 29
2017 Policy 9 6 25 19 28 0 12 54 17 41
2017 None of the above 0 26 21 39 13 0 0 52 26 15
2014 Client contact centre 6 12 19 27 36 0 0 62 18 15
2014 Federal regulators 0 8 23 35 22 6 5 65 9 87
2014 Compliance, inspection and enforcement 6 18 17 43 6 9 0 54 27 31
2014 Communications or public affairs 0 0 9 35 45 11 0 90 0 26
2014 Legal services 0 0 51 42 7 0 0 49 0 14
2014 Administration and operations 7 11 20 28 19 9 7 56 21 46
2014 Human resources 9 0 66 17 9 0 0 26 9 10
2014 Information management 6 23 24 23 24 0 0 47 29 15
2014 Information technology 0 21 26 42 5 0 5 50 22 19
2014 None of the above 8 16 20 28 15 4 8 50 28 25

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 9 14 40 19 14 1 1 35 24 67
2017 Compliance, inspection and enforcement 4 8 42 23 23 0 0 46 11 26
2017 Communications or public affairs 10 10 44 18 7 7 3 27 23 27
2017 Legal services 0 0 54 39 8 0 0 46 0 13
2017 Administration and operations 8 19 27 26 19 0 2 46 27 49
2017 Human resources 18 13 25 15 22 7 0 40 33 14
2017 Financial management 0 8 49 17 8 17 0 30 10 12
2017 Information management 16 7 16 30 17 0 15 54 27 13
2017 Information technology 0 9 10 54 18 3 6 80 9 29
2017 Policy 15 11 36 11 18 4 5 32 29 41
2017 None of the above 0 6 32 26 29 0 7 59 6 15
2014 Client contact centre 12 6 19 40 22 0 0 63 18 15
2014 Federal regulators 9 8 42 29 7 3 1 38 18 87
2014 Compliance, inspection and enforcement 15 12 54 12 3 3 0 16 29 31
2014 Communications or public affairs 8 12 28 27 25 0 0 52 20 26
2014 Legal services 0 14 43 37 6 0 0 42 14 14
2014 Administration and operations 9 11 33 21 13 7 7 40 23 46
2014 Human resources 17 9 41 25 9 0 0 34 26 10
2014 Information management 6 23 30 23 12 0 6 37 31 15
2014 Information technology 5 11 53 26 5 0 0 32 16 19
2014 None of the above 4 35 36 4 4 4 12 10 47 25

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 45 34 6 10 5 0 0 79 15 67
2017 Compliance, inspection and enforcement 35 46 8 8 0 4 0 84 8 26
2017 Communications or public affairs 41 36 7 3 14 0 0 76 17 27
2017 Legal services 69 8 16 7 0 0 0 77 7 13
2017 Administration and operations 53 29 4 6 2 7 0 87 9 48
2017 Human resources 67 13 7 6 6 0 0 81 12 14
2017 Financial management 34 49 8 8 0 0 0 83 8 12
2017 Information management 47 13 9 9 23 0 0 60 31 13
2017 Information technology 70 16 4 3 7 0 0 86 10 29
2017 Policy 50 21 9 7 4 9 0 78 12 41
2017 None of the above 51 30 12 0 6 0 0 81 6 16
2014 Client contact centre 67 12 0 7 14 0 0 79 21 15
2014 Federal regulators 52 29 4 7 8 0 0 81 15 86
2014 Compliance, inspection and enforcement 30 21 12 24 9 3 0 54 34 31
2014 Communications or public affairs 52 16 17 7 8 0 0 68 15 26
2014 Legal services 37 63 0 0 0 0 0 100 0 14
2014 Administration and operations 52 30 11 2 4 0 0 83 6 46
2014 Human resources 42 41 0 8 9 0 0 83 17 10
2014 Information management 30 17 0 41 6 6 0 51 49 15
2014 Information technology 26 53 11 11 0 0 0 79 11 19
2014 None of the above 36 28 8 15 8 0 4 67 25 25

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 49 38 7 3 3 0 0 87 6 67
2017 Compliance, inspection and enforcement 54 39 4 4 0 0 0 92 4 26
2017 Communications or public affairs 29 34 23 14 0 0 0 63 14 27
2017 Legal services 62 31 0 7 0 0 0 93 7 13
2017 Administration and operations 51 41 2 4 0 2 0 94 4 49
2017 Human resources 67 13 7 0 12 0 0 81 12 14
2017 Financial management 58 42 0 0 0 0 0 100 0 12
2017 Information management 32 28 33 0 7 0 0 60 7 13
2017 Information technology 57 34 2 7 0 0 0 91 7 29
2017 Policy 62 19 4 7 2 5 0 85 10 41
2017 None of the above 76 12 6 0 6 0 0 88 6 16
2014 Client contact centre 55 18 6 21 0 0 0 73 21 15
2014 Federal regulators 66 24 6 1 3 0 0 90 4 87
2014 Compliance, inspection and enforcement 18 51 9 21 0 0 0 69 21 31
2014 Communications or public affairs 44 39 4 12 0 0 0 84 12 26
2014 Legal services 78 14 7 0 0 0 0 93 0 14
2014 Administration and operations 41 48 9 0 2 0 0 89 2 46
2014 Human resources 18 57 8 8 9 0 0 75 17 10
2014 Information management 30 18 6 35 12 0 0 48 46 15
2014 Information technology 32 58 5 5 0 0 0 89 5 19
2014 None of the above 23 65 0 8 4 0 0 88 12 25

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 43 41 9 3 1 3 0 86 4 67
2017 Compliance, inspection and enforcement 35 47 7 0 4 8 0 88 4 26
2017 Communications or public affairs 31 48 11 0 10 0 0 79 10 27
2017 Legal services 31 54 8 0 0 8 0 92 0 13
2017 Administration and operations 43 33 10 4 4 6 0 81 9 49
2017 Human resources 62 7 13 6 6 5 0 73 13 14
2017 Financial management 34 49 8 0 0 8 0 91 0 12
2017 Information management 46 36 18 0 0 0 0 82 0 13
2017 Information technology 36 40 15 2 3 3 0 78 6 29
2017 Policy 25 33 11 11 7 14 0 67 20 41
2017 None of the above 44 44 12 0 0 0 0 88 0 16
2014 Client contact centre 47 38 15 0 0 0 0 85 0 15
2014 Federal regulators 50 35 2 5 3 3 1 89 8 87
2014 Compliance, inspection and enforcement 48 31 9 3 0 9 0 87 3 31
2014 Communications or public affairs 55 42 4 0 0 0 0 96 0 26
2014 Legal services 65 28 0 7 0 0 0 93 7 14
2014 Administration and operations 48 41 4 0 4 2 0 91 4 46
2014 Human resources 26 58 8 0 9 0 0 84 9 10
2014 Information management 59 17 6 6 0 12 0 87 7 15
2014 Information technology 37 47 16 0 0 0 0 84 0 19
2014 None of the above 39 49 4 4 4 0 0 88 8 25

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 41 40 13 4 1 0 0 81 6 67
2017 Compliance, inspection and enforcement 46 42 4 4 4 0 0 89 7 26
2017 Communications or public affairs 32 47 8 14 0 0 0 78 14 27
2017 Legal services 31 54 0 15 0 0 0 85 15 13
2017 Administration and operations 49 35 8 4 0 4 0 88 4 49
2017 Human resources 50 27 12 0 6 5 0 81 6 14
2017 Financial management 51 41 8 0 0 0 0 92 0 12
2017 Information management 39 36 25 0 0 0 0 75 0 13
2017 Information technology 44 41 12 3 0 0 0 85 3 29
2017 Policy 26 45 9 9 4 7 0 77 14 41
2017 None of the above 63 31 6 0 0 0 0 94 0 16
2014 Client contact centre 40 39 21 0 0 0 0 79 0 15
2014 Federal regulators 47 33 10 2 7 1 0 81 9 87
2014 Compliance, inspection and enforcement 39 37 12 6 3 3 0 78 10 31
2014 Communications or public affairs 59 30 0 4 4 3 0 92 8 26
2014 Legal services 36 56 8 0 0 0 0 92 0 14
2014 Administration and operations 37 52 2 0 6 2 0 91 7 46
2014 Human resources 26 65 0 0 9 0 0 91 9 10
2014 Information management 42 29 12 6 0 12 0 80 7 15
2014 Information technology 48 47 5 0 0 0 0 95 0 19
2014 None of the above 35 36 16 8 0 4 0 75 9 25

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 55 26 13 4 1 0 0 81 6 67
2017 Compliance, inspection and enforcement 50 42 0 7 0 0 0 93 7 26
2017 Communications or public affairs 52 31 0 17 0 0 0 83 17 27
2017 Legal services 54 38 8 0 0 0 0 92 0 13
2017 Administration and operations 50 38 4 4 4 0 0 88 8 49
2017 Human resources 56 32 0 0 12 0 0 88 12 14
2017 Financial management 67 33 0 0 0 0 0 100 0 12
2017 Information management 46 30 16 7 0 0 0 77 7 13
2017 Information technology 51 36 9 3 0 0 0 88 3 29
2017 Policy 48 41 2 0 4 5 0 93 5 41
2017 None of the above 64 30 0 6 0 0 0 94 6 16
2014 Client contact centre 47 53 0 0 0 0 0 100 0 15
2014 Federal regulators 60 30 1 2 6 1 0 91 8 87
2014 Compliance, inspection and enforcement 36 46 6 12 0 0 0 82 12 31
2014 Communications or public affairs 59 33 4 0 4 0 0 92 4 26
2014 Legal services 56 37 0 7 0 0 0 93 7 14
2014 Administration and operations 43 46 0 4 6 0 0 89 11 46
2014 Human resources 26 57 0 0 18 0 0 82 18 10
2014 Information management 48 18 17 18 0 0 0 65 18 15
2014 Information technology 53 37 11 0 0 0 0 89 0 19
2014 None of the above 35 44 8 4 8 0 0 80 12 25

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 22 37 10 7 11 10 3 68 21 67
2017 Compliance, inspection and enforcement 27 35 11 8 8 8 4 70 17 26
2017 Communications or public affairs 17 22 28 17 10 7 0 41 29 27
2017 Legal services 39 39 8 7 0 8 0 84 8 13
2017 Administration and operations 41 30 12 8 0 4 4 78 9 48
2017 Human resources 30 26 27 0 12 5 0 59 13 14
2017 Financial management 25 50 25 0 0 0 0 75 0 12
2017 Information management 32 13 32 0 15 0 8 49 16 13
2017 Information technology 42 45 3 3 3 3 0 90 7 29
2017 Policy 38 20 9 9 7 12 7 71 19 41
2017 None of the above 25 38 7 18 0 6 6 72 21 16
2014 Client contact centre 34 34 12 6 14 0 0 68 20 15
2014 Federal regulators 32 24 17 7 4 10 6 67 13 87
2014 Compliance, inspection and enforcement 9 30 12 15 12 12 9 49 35 31
2014 Communications or public affairs 38 34 12 0 4 12 0 82 4 26
2014 Legal services 27 51 14 0 0 7 0 84 0 14
2014 Administration and operations 31 43 11 4 4 2 4 79 9 46
2014 Human resources 35 8 9 0 17 0 32 62 25 10
2014 Information management 17 12 23 25 12 11 0 33 41 15
2014 Information technology 21 47 32 0 0 0 0 68 0 19
2014 None of the above 23 24 12 12 17 0 12 54 33 25

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 50 46 4 0 0 0 0 96 0 67
2017 Compliance, inspection and enforcement 35 58 8 0 0 0 0 92 0 26
2017 Communications or public affairs 43 36 10 3 7 0 0 80 10 27
2017 Legal services 46 54 0 0 0 0 0 100 0 13
2017 Administration and operations 42 44 9 4 0 2 0 87 4 49
2017 Human resources 56 21 6 0 6 11 0 87 7 14
2017 Financial management 26 49 17 0 0 8 0 82 0 12
2017 Information management 39 36 18 0 0 7 0 81 0 13
2017 Information technology 36 41 8 0 0 15 0 91 0 29
2017 Policy 53 36 2 2 2 4 0 93 5 41
2017 None of the above 73 27 0 0 0 0 0 100 0 16
2014 Client contact centre 47 33 12 7 0 0 0 80 7 15
2014 Federal regulators 67 24 1 4 3 1 0 92 7 87
2014 Compliance, inspection and enforcement 46 30 18 6 0 0 0 76 6 31
2014 Communications or public affairs 57 30 9 3 0 0 0 88 3 26
2014 Legal services 58 42 0 0 0 0 0 100 0 14
2014 Administration and operations 44 40 4 4 0 4 2 90 5 45
2014 Human resources 42 32 26 0 0 0 0 74 0 10
2014 Information management 35 30 18 18 0 0 0 65 18 15
2014 Information technology 47 31 16 5 0 0 0 79 5 19
2014 None of the above 32 56 0 4 0 8 0 96 4 25

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 42 30 6 17 6 0 0 72 22 67
2017 Compliance, inspection and enforcement 27 43 8 15 8 0 0 69 23 26
2017 Communications or public affairs 20 43 13 10 10 3 0 65 21 27
2017 Legal services 54 31 15 0 0 0 0 85 0 13
2017 Administration and operations 25 43 10 8 4 8 2 76 13 49
2017 Human resources 56 13 13 0 11 6 0 74 12 14
2017 Financial management 34 25 33 0 0 0 8 64 0 12
2017 Information management 33 35 18 7 0 0 7 73 8 13
2017 Information technology 41 35 13 7 0 4 0 80 7 29
2017 Policy 32 30 9 11 8 11 0 69 21 41
2017 None of the above 25 54 21 0 0 0 0 79 0 16
2014 Client contact centre 34 26 0 18 22 0 0 60 40 15
2014 Federal regulators 42 35 8 5 7 3 0 79 13 87
2014 Compliance, inspection and enforcement 30 33 15 12 6 3 0 65 19 31
2014 Communications or public affairs 42 34 12 4 4 4 0 78 9 26
2014 Legal services 56 37 0 7 0 0 0 93 7 14
2014 Administration and operations 35 39 4 7 6 9 0 81 14 46
2014 Human resources 42 8 32 9 9 0 0 50 18 10
2014 Information management 54 34 6 6 0 0 0 88 6 15
2014 Information technology 47 32 11 5 5 0 0 79 11 19
2014 None of the above 27 28 20 8 8 8 0 60 18 25

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 22 33 23 15 6 0 1 56 21 67
2017 Compliance, inspection and enforcement 11 39 23 15 8 4 0 52 24 26
2017 Communications or public affairs 20 35 13 10 13 8 0 60 26 27
2017 Legal services 39 39 8 15 0 0 0 77 15 13
2017 Administration and operations 18 33 23 8 8 8 2 56 18 49
2017 Human resources 26 36 7 11 6 13 0 71 20 14
2017 Financial management 18 16 41 0 0 25 0 45 0 12
2017 Information management 24 23 22 23 0 0 8 51 25 13
2017 Information technology 20 27 30 0 3 17 3 59 4 29
2017 Policy 17 30 13 17 10 11 2 54 31 41
2017 None of the above 37 37 19 0 0 0 7 80 0 16
2014 Client contact centre 15 37 14 6 15 14 0 60 24 15
2014 Federal regulators 25 36 16 10 2 10 1 69 13 87
2014 Compliance, inspection and enforcement 15 37 18 21 6 3 0 54 28 31
2014 Communications or public affairs 14 31 24 9 4 19 0 55 15 26
2014 Legal services 22 65 6 7 0 0 0 87 7 14
2014 Administration and operations 22 26 26 7 6 11 2 55 15 46
2014 Human resources 42 0 58 0 0 0 0 42 0 10
2014 Information management 36 23 12 17 6 6 0 63 25 15
2014 Information technology 16 26 16 11 5 21 5 57 21 19
2014 None of the above 8 12 32 20 12 16 0 24 39 25

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 12 21 22 18 15 12 0 38 37 67
2017 Compliance, inspection and enforcement 7 23 19 15 12 19 4 40 35 26
2017 Communications or public affairs 13 20 17 8 20 19 3 43 36 27
2017 Legal services 8 31 15 22 8 16 0 46 36 13
2017 Administration and operations 26 21 21 6 8 12 6 57 17 49
2017 Human resources 13 16 21 0 25 19 6 39 34 14
2017 Financial management 0 24 25 25 0 17 9 33 34 12
2017 Information management 25 30 9 29 0 8 0 59 31 13
2017 Information technology 15 33 25 0 7 17 3 60 8 29
2017 Policy 15 25 2 11 20 25 2 54 43 41
2017 None of the above 20 19 24 23 0 6 7 45 27 16
2014 Client contact centre 21 20 19 12 21 7 0 43 36 15
2014 Federal regulators 12 21 15 14 11 24 3 45 35 87
2014 Compliance, inspection and enforcement 6 9 21 28 15 18 3 19 54 31
2014 Communications or public affairs 25 12 20 15 17 11 0 42 36 26
2014 Legal services 14 29 35 0 0 22 0 56 0 14
2014 Administration and operations 17 13 24 13 13 13 6 38 33 46
2014 Human resources 18 8 32 0 43 0 0 25 43 10
2014 Information management 25 12 6 12 12 34 0 55 36 15
2014 Information technology 5 26 21 16 5 16 11 43 29 19
2014 None of the above 0 16 20 11 24 12 16 22 49 25

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 35 47 7 9 1 0 0 82 10 67
2017 Compliance, inspection and enforcement 27 65 4 4 0 0 0 92 4 26
2017 Communications or public affairs 42 34 7 10 7 0 0 76 17 27
2017 Legal services 31 61 8 0 0 0 0 92 0 13
2017 Administration and operations 49 43 4 2 2 0 0 92 4 49
2017 Human resources 48 45 7 0 0 0 0 93 0 14
2017 Financial management 42 50 8 0 0 0 0 92 0 12
2017 Information management 47 30 9 15 0 0 0 77 15 13
2017 Information technology 74 21 0 6 0 0 0 94 6 29
2017 Policy 31 51 4 12 2 0 0 81 15 41
2017 None of the above 62 32 6 0 0 0 0 94 0 16
2014 Client contact centre 33 67 0 0 0 0 0 100 0 15
2014 Federal regulators 37 46 2 8 7 0 0 83 14 87
2014 Compliance, inspection and enforcement 37 41 6 16 0 0 0 78 16 30
2014 Communications or public affairs 34 54 3 9 0 0 0 88 9 26
2014 Legal services 22 71 0 7 0 0 0 93 7 14
2014 Administration and operations 52 41 0 4 2 0 0 93 7 46
2014 Human resources 25 59 0 16 0 0 0 84 16 10
2014 Information management 54 40 6 0 0 0 0 94 0 15
2014 Information technology 37 58 5 0 0 0 0 95 0 19
2014 None of the above 37 63 0 0 0 0 0 100 0 25

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 46 30 8 11 6 0 0 76 16 67
2017 Compliance, inspection and enforcement 54 38 0 4 4 0 0 92 8 26
2017 Communications or public affairs 39 20 10 11 20 0 0 59 31 27
2017 Legal services 62 15 0 23 0 0 0 77 23 13
2017 Administration and operations 48 36 2 9 4 0 0 84 14 49
2017 Human resources 44 44 6 6 0 0 0 88 6 14
2017 Financial management 58 42 0 0 0 0 0 100 0 12
2017 Information management 40 27 26 7 0 0 0 66 7 13
2017 Information technology 55 27 10 8 0 0 0 82 8 29
2017 Policy 41 27 15 9 9 0 0 67 18 41
2017 None of the above 48 33 6 7 6 0 0 81 13 16
2014 Client contact centre 74 26 0 0 0 0 0 100 0 15
2014 Federal regulators 53 26 8 8 6 0 0 79 14 87
2014 Compliance, inspection and enforcement 33 40 9 9 9 0 0 72 18 31
2014 Communications or public affairs 52 31 0 13 4 0 0 83 17 26
2014 Legal services 35 29 0 37 0 0 0 63 37 14
2014 Administration and operations 39 41 6 11 2 0 0 81 13 46
2014 Human resources 26 25 32 17 0 0 0 51 17 10
2014 Information management 54 23 0 23 0 0 0 77 23 15
2014 Information technology 42 37 16 5 0 0 0 79 5 19
2014 None of the above 45 44 3 0 8 0 0 89 8 25

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 64 21 3 7 3 1 0 87 10 67
2017 Compliance, inspection and enforcement 50 39 11 0 0 0 0 89 0 26
2017 Communications or public affairs 55 35 7 3 0 0 0 90 3 27
2017 Legal services 77 23 0 0 0 0 0 100 0 13
2017 Administration and operations 53 32 9 4 2 0 0 84 6 49
2017 Human resources 49 32 13 6 0 0 0 81 6 14
2017 Financial management 58 42 0 0 0 0 0 100 0 12
2017 Information management 47 22 18 14 0 0 0 68 14 13
2017 Information technology 63 34 3 0 0 0 0 97 0 29
2017 Policy 44 41 4 2 9 0 0 85 11 41
2017 None of the above 57 25 12 6 0 0 0 82 6 16
2014 Client contact centre 55 26 19 0 0 0 0 81 0 15
2014 Federal regulators 51 34 8 4 3 0 0 86 7 87
2014 Compliance, inspection and enforcement 48 21 12 18 0 0 0 69 18 31
2014 Communications or public affairs 40 39 16 4 0 0 0 79 4 26
2014 Legal services 43 29 20 7 0 0 0 73 7 14
2014 Administration and operations 39 52 4 2 2 0 0 91 4 46
2014 Human resources 26 65 8 0 0 0 0 92 0 10
2014 Information management 59 35 6 0 0 0 0 94 0 15
2014 Information technology 47 37 16 0 0 0 0 84 0 19
2014 None of the above 40 48 4 4 0 4 0 92 4 25

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 61 28 1 7 1 1 0 90 9 67
2017 Compliance, inspection and enforcement 62 19 4 12 4 0 0 81 15 26
2017 Communications or public affairs 56 26 7 7 3 0 0 82 11 26
2017 Legal services 84 16 0 0 0 0 0 100 0 13
2017 Administration and operations 65 25 6 2 2 0 0 90 4 49
2017 Human resources 70 24 6 0 0 0 0 94 0 14
2017 Financial management 75 16 8 0 0 0 0 92 0 12
2017 Information management 73 17 9 0 0 0 0 91 0 12
2017 Information technology 76 13 0 3 0 8 0 96 4 29
2017 Policy 64 20 11 4 0 0 0 85 4 41
2017 None of the above 88 0 6 6 0 0 0 88 6 16
2014 Client contact centre 68 24 0 7 0 0 0 93 7 15
2014 Federal regulators 74 14 7 5 0 0 0 88 5 87
2014 Compliance, inspection and enforcement 54 33 6 0 0 6 0 93 0 31
2014 Communications or public affairs 65 27 0 4 4 0 0 92 8 26
2014 Legal services 86 14 0 0 0 0 0 100 0 14
2014 Administration and operations 67 24 2 4 2 0 0 91 7 46
2014 Human resources 74 9 0 17 0 0 0 83 17 10
2014 Information management 65 23 6 6 0 0 0 89 6 15
2014 Information technology 69 21 5 5 0 0 0 89 5 19
2014 None of the above 72 16 4 4 0 4 0 92 4 25

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 58 17 1 19 4 0 0 75 23 67
2017 Compliance, inspection and enforcement 50 23 4 15 7 0 0 73 23 26
2017 Communications or public affairs 52 22 10 13 3 0 0 73 17 27
2017 Legal services 77 8 8 8 0 0 0 85 8 13
2017 Administration and operations 56 26 4 10 4 0 0 82 14 49
2017 Human resources 51 24 6 11 7 0 0 75 19 14
2017 Financial management 67 25 0 0 0 0 8 100 0 12
2017 Information management 55 13 25 7 0 0 0 68 7 13
2017 Information technology 57 26 7 10 0 0 0 83 10 29
2017 Policy 54 19 13 10 4 0 0 72 15 41
2017 None of the above 68 20 6 6 0 0 0 88 6 16
2014 Client contact centre 54 19 20 7 0 0 0 73 7 15
2014 Federal regulators 59 21 9 8 2 0 0 81 10 87
2014 Compliance, inspection and enforcement 40 34 14 12 0 0 0 73 12 31
2014 Communications or public affairs 50 23 23 4 0 0 0 73 4 26
2014 Legal services 73 27 0 0 0 0 0 100 0 14
2014 Administration and operations 46 26 13 9 7 0 0 72 15 46
2014 Human resources 25 33 18 8 16 0 0 58 24 10
2014 Information management 48 29 6 17 0 0 0 77 17 15
2014 Information technology 42 31 5 16 0 0 5 78 17 19
2014 None of the above 47 16 8 20 8 0 0 64 28 25

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 66 16 3 13 1 0 0 82 15 67
2017 Compliance, inspection and enforcement 50 35 4 7 4 0 0 85 11 26
2017 Communications or public affairs 55 20 7 11 7 0 0 76 18 27
2017 Legal services 85 0 15 0 0 0 0 85 0 13
2017 Administration and operations 69 21 8 2 0 0 0 90 2 48
2017 Human resources 70 16 6 0 7 0 0 87 7 14
2017 Financial management 50 41 0 0 0 0 8 100 0 12
2017 Information management 53 15 25 0 0 0 7 73 0 13
2017 Information technology 61 26 7 7 0 0 0 87 7 29
2017 Policy 54 25 4 7 10 0 0 79 17 41
2017 None of the above 68 27 6 0 0 0 0 94 0 16
2014 Client contact centre 55 30 0 0 7 0 7 92 8 15
2014 Federal regulators 62 21 5 8 0 0 3 86 9 87
2014 Compliance, inspection and enforcement 54 28 6 9 3 0 0 82 12 31
2014 Communications or public affairs 68 28 4 0 0 0 0 96 0 26
2014 Legal services 78 22 0 0 0 0 0 100 0 14
2014 Administration and operations 63 26 2 4 4 0 0 89 9 46
2014 Human resources 67 25 0 8 0 0 0 92 8 10
2014 Information management 48 46 6 0 0 0 0 94 0 15
2014 Information technology 47 32 0 5 11 0 5 83 17 19
2014 None of the above 48 35 4 8 4 0 0 84 12 25

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 80 7 6 4 3 0 0 87 7 67
2017 Compliance, inspection and enforcement 80 12 0 0 4 4 0 96 4 25
2017 Communications or public affairs 73 20 7 0 0 0 0 93 0 27
2017 Legal services 92 0 0 8 0 0 0 92 8 13
2017 Administration and operations 77 18 2 0 2 0 0 96 2 49
2017 Human resources 81 19 0 0 0 0 0 100 0 14
2017 Financial management 83 8 0 0 0 0 8 100 0 12
2017 Information management 61 14 25 0 0 0 0 75 0 13
2017 Information technology 80 13 7 0 0 0 0 93 0 28
2017 Policy 74 7 2 8 4 0 5 85 13 41
2017 None of the above 88 6 6 0 0 0 0 94 0 16
2014 Client contact centre 63 19 0 6 0 0 12 93 7 15
2014 Federal regulators 74 12 5 3 0 0 6 91 3 87
2014 Compliance, inspection and enforcement 76 12 3 9 0 0 0 88 9 31
2014 Communications or public affairs 79 17 4 0 0 0 0 96 0 26
2014 Legal services 86 14 0 0 0 0 0 100 0 14
2014 Administration and operations 67 22 0 9 2 0 0 89 11 46
2014 Human resources 82 18 0 0 0 0 0 100 0 10
2014 Information management 77 12 12 0 0 0 0 88 0 15
2014 Information technology 74 11 11 0 0 0 5 89 0 19
2014 None of the above 68 24 4 4 0 0 0 92 4 25

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 50 28 9 10 3 0 0 78 13 67
2017 Compliance, inspection and enforcement 42 42 0 4 4 8 0 92 8 26
2017 Communications or public affairs 55 24 7 11 3 0 0 79 14 27
2017 Legal services 69 16 8 8 0 0 0 85 8 13
2017 Administration and operations 55 25 9 8 2 0 2 82 10 49
2017 Human resources 63 23 0 6 7 0 0 87 13 14
2017 Financial management 67 8 8 17 0 0 0 75 17 12
2017 Information management 22 44 33 0 0 0 0 67 0 13
2017 Information technology 62 19 16 0 0 3 0 84 0 29
2017 Policy 51 24 11 6 7 0 2 76 13 41
2017 None of the above 75 13 0 6 0 0 6 94 6 16
2014 Client contact centre 47 32 13 7 0 0 0 79 7 15
2014 Federal regulators 54 29 8 6 0 0 3 86 7 87
2014 Compliance, inspection and enforcement 43 30 21 3 3 0 0 73 6 31
2014 Communications or public affairs 53 32 8 0 3 4 0 88 4 26
2014 Legal services 65 35 0 0 0 0 0 100 0 14
2014 Administration and operations 46 33 4 2 9 0 7 84 12 46
2014 Human resources 34 58 8 0 0 0 0 92 0 10
2014 Information management 77 12 12 0 0 0 0 88 0 15
2014 Information technology 42 26 5 21 0 0 5 72 22 19
2014 None of the above 56 24 0 16 0 0 4 83 17 25

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 59 32 3 4 1 0 0 91 6 67
2017 Compliance, inspection and enforcement 58 15 8 7 4 0 8 79 12 26
2017 Communications or public affairs 65 25 3 3 0 3 0 93 3 27
2017 Legal services 69 23 8 0 0 0 0 92 0 13
2017 Administration and operations 64 23 2 2 0 7 2 96 2 49
2017 Human resources 69 17 13 0 0 0 0 87 0 14
2017 Financial management 75 17 8 0 0 0 0 92 0 12
2017 Information management 44 15 34 0 0 7 0 63 0 13
2017 Information technology 59 19 3 3 0 12 3 92 4 29
2017 Policy 61 30 4 0 2 2 0 93 2 41
2017 None of the above 69 31 0 0 0 0 0 100 0 16
2014 Client contact centre 73 12 7 0 7 0 0 85 7 15
2014 Federal regulators 68 21 0 2 0 5 3 98 2 87
2014 Compliance, inspection and enforcement 52 33 11 0 0 3 0 88 0 31
2014 Communications or public affairs 67 33 0 0 0 0 0 100 0 26
2014 Legal services 93 7 0 0 0 0 0 100 0 14
2014 Administration and operations 63 30 2 4 0 0 0 93 4 46
2014 Human resources 50 50 0 0 0 0 0 100 0 10
2014 Information management 65 29 6 0 0 0 0 94 0 15
2014 Information technology 42 31 11 5 0 5 5 82 6 19
2014 None of the above 60 28 0 0 0 4 8 100 0 25

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 20 80 67
2017 Communications or public affairs 31 69 27
2017 Administration and operations 10 90 49
2017 Financial management 0 100 12
2017 Policy 27 73 41
2014 Federal regulators 18 82 87
2014 Compliance, inspection and enforcement 25 75 31
2014 Communications or public affairs 26 74 26
2014 Legal services 0 100 14
2014 Administration and operations 15 85 46
2014 None of the above 20 80 25

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 41 13
2017 Policy 51 11
2014 Federal regulators 47 13

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 66 13
2017 Policy 84 11
2014 Federal regulators 53 13

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 13
2017 Policy 0 11
2014 Federal regulators 0 13

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Policy 0 11
2014 Federal regulators 0 13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 13
2017 Policy 0 11
2014 Federal regulators 0 13

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 13
2017 Policy 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Policy 40 11

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 36 13

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 44 13
2017 Policy 60 11

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Policy 68 11
2014 Federal regulators 41 13

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 56 13
2017 Policy 51 11
2014 Federal regulators 59 13

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Policy 59 11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 13
2017 Policy 0 11
2014 Federal regulators 0 13

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2014 Federal regulators 0 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Policy 51 11

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Policy 0 11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 37 13
2017 Policy 49 11
2014 Federal regulators 47 13

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Policy 0 11
2014 Federal regulators 0 13

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 Federal regulators 0 13

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 13
2017 Policy 0 11
2014 Federal regulators 0 13

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Policy 0 11
2014 Federal regulators 0 13

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 Federal regulators 0 13

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 49 13
2014 Federal regulators 41 13

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 13

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 13
2017 Policy 0 11

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Federal regulators 0 13

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Federal regulators 0 13

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2014 Federal regulators 0 13

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 13
2017 Policy 41 11
2014 Federal regulators 0 13

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 44 13
2017 Policy 60 11
2014 Federal regulators 51 13

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 13
2017 Policy 0 11
2014 Federal regulators 0 13

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 44 13
2017 Policy 52 11
2014 Federal regulators 59 13

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 13
2017 Policy 0 11

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Policy 0 11
2014 Federal regulators 0 13

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 74 26 13
2017 Policy 92 8 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 16 15 26 10 1 26 4 45 17 67
2017 Compliance, inspection and enforcement 4 27 8 4 7 47 4 62 23 26
2017 Communications or public affairs 13 7 13 10 10 43 3 37 38 27
2017 Legal services 8 31 8 8 8 16 23 62 25 13
2017 Administration and operations 16 29 9 2 6 25 12 72 13 49
2017 Human resources 29 21 7 6 12 25 0 66 24 14
2017 Financial management 8 8 33 0 0 42 8 34 0 12
2017 Information management 8 38 31 0 7 8 9 55 9 13
2017 Information technology 13 24 12 3 0 33 15 71 6 29
2017 Policy 11 13 11 7 13 35 11 44 36 41
2017 None of the above 0 32 18 0 6 30 14 57 10 16
2014 Client contact centre 15 6 20 0 14 39 7 39 25 15
2014 Federal regulators 16 11 14 4 4 45 6 54 17 87
2014 Compliance, inspection and enforcement 9 6 21 3 12 39 9 29 29 31
2014 Communications or public affairs 10 18 24 9 4 31 4 44 20 26
2014 Legal services 7 35 14 0 0 43 0 75 0 14
2014 Administration and operations 11 24 9 4 6 39 7 64 20 46
2014 Human resources 35 8 9 0 9 24 16 71 15 10
2014 Information management 18 6 12 18 6 30 11 40 40 15
2014 Information technology 16 37 16 0 0 16 16 77 0 19
2014 None of the above 4 15 16 4 8 44 8 40 26 25

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 27 32 19 6 9 6 1 63 16 67
2017 Compliance, inspection and enforcement 19 43 15 0 7 15 0 73 9 26
2017 Communications or public affairs 28 29 13 17 3 10 0 63 23 27
2017 Legal services 8 54 15 0 8 16 0 73 9 13
2017 Administration and operations 40 34 6 8 6 6 0 79 15 49
2017 Human resources 37 34 6 5 12 6 0 75 18 14
2017 Financial management 17 25 41 0 0 17 0 51 0 12
2017 Information management 25 30 22 23 0 0 0 55 23 13
2017 Information technology 23 58 6 2 0 11 0 90 3 29
2017 Policy 25 18 17 7 13 18 2 55 24 41
2017 None of the above 24 38 18 6 0 7 7 72 7 16
2014 Client contact centre 28 6 32 0 14 13 7 43 17 15
2014 Federal regulators 27 28 15 1 7 22 0 71 10 87
2014 Compliance, inspection and enforcement 20 21 28 6 9 15 0 49 18 31
2014 Communications or public affairs 25 22 25 0 4 23 0 62 6 26
2014 Legal services 13 44 7 0 0 36 0 89 0 14
2014 Administration and operations 18 37 13 2 6 24 0 71 11 46
2014 Human resources 35 33 16 8 9 0 0 67 17 10
2014 Information management 42 23 6 6 6 17 0 79 14 15
2014 Information technology 16 53 32 0 0 0 0 68 0 19
2014 None of the above 11 32 16 12 4 20 4 57 22 25

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 7 93 67
2017 Financial management 0 100 12
2017 None of the above 0 100 16
2014 Legal services 0 100 14
2014 Administration and operations 11 89 46
2014 Information technology 0 100 19
2014 None of the above 0 100 25

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 19 18 17 3 4 30 9 61 12 67
2017 Compliance, inspection and enforcement 11 12 12 0 4 58 4 60 10 26
2017 Communications or public affairs 13 10 13 0 7 53 3 53 16 27
2017 Legal services 8 31 8 0 8 39 8 71 14 13
2017 Administration and operations 23 22 13 2 2 28 8 72 7 47
2017 Human resources 28 15 7 6 6 38 0 69 19 14
2017 Financial management 0 8 33 0 0 59 0 20 0 12
2017 Information management 8 15 38 0 0 31 9 37 0 13
2017 Information technology 10 14 13 8 0 40 15 53 18 29
2017 Policy 11 14 4 0 13 52 4 60 30 41
2017 None of the above 15 6 18 0 0 55 7 53 0 16
2014 Client contact centre 15 12 6 0 7 40 19 67 18 15
2014 Federal regulators 11 15 17 0 0 46 12 60 0 87
2014 Compliance, inspection and enforcement 9 6 24 6 0 48 6 33 13 31
2014 Communications or public affairs 22 8 20 0 0 46 4 59 0 26
2014 Legal services 22 28 7 0 0 43 0 87 0 14
2014 Administration and operations 11 22 11 2 6 45 2 63 17 46
2014 Human resources 35 8 9 0 9 40 0 71 15 10
2014 Information management 18 0 6 23 0 47 6 37 50 15
2014 Information technology 5 42 5 0 0 42 5 90 0 19
2014 None of the above 4 27 16 4 0 44 4 61 8 25

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 30 27 24 4 4 7 3 64 10 67
2017 Compliance, inspection and enforcement 35 19 15 0 4 23 4 74 5 26
2017 Communications or public affairs 25 39 17 7 3 7 3 70 12 27
2017 Legal services 15 47 15 0 8 16 0 73 9 13
2017 Administration and operations 38 37 10 2 2 11 0 84 4 48
2017 Human resources 43 33 7 6 6 5 0 80 13 14
2017 Financial management 17 58 16 0 0 8 0 82 0 12
2017 Information management 25 22 38 0 0 15 0 55 0 13
2017 Information technology 32 42 9 6 0 11 0 84 6 29
2017 Policy 28 22 7 8 9 27 0 68 23 41
2017 None of the above 22 33 19 0 0 26 0 74 0 15
2014 Client contact centre 28 18 6 0 7 33 7 78 12 15
2014 Federal regulators 32 27 14 5 0 19 1 75 7 87
2014 Compliance, inspection and enforcement 16 28 32 0 0 25 0 58 0 30
2014 Communications or public affairs 36 23 17 0 0 24 0 78 0 26
2014 Legal services 20 37 7 0 0 36 0 89 0 14
2014 Administration and operations 22 29 11 4 5 29 0 72 13 45
2014 Human resources 42 41 8 0 9 0 0 83 9 10
2014 Information management 36 6 0 18 6 28 6 64 36 15
2014 Information technology 16 47 26 0 0 11 0 71 0 19
2014 None of the above 11 36 20 0 4 28 0 66 6 25

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 19 81 67
2017 Compliance, inspection and enforcement 19 81 26
2017 Communications or public affairs 20 80 27
2017 Administration and operations 17 83 49
2017 Information management 44 56 13
2017 Policy 17 83 41
2014 Federal regulators 11 89 87
2014 Compliance, inspection and enforcement 15 85 31

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 76 24 13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 60 30 10 0 0 0 0 90 0 10

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 20 41 15 10 1 0 13 69 14 67
2017 Compliance, inspection and enforcement 12 54 8 15 4 0 7 71 21 26
2017 Communications or public affairs 17 62 11 7 0 0 3 82 7 27
2017 Legal services 16 46 0 0 0 8 31 100 0 13
2017 Administration and operations 26 41 11 2 9 4 8 76 12 49
2017 Human resources 38 28 16 0 0 0 17 80 0 14
2017 Financial management 25 50 8 0 0 8 8 90 0 12
2017 Information management 17 44 39 0 0 0 0 61 0 13
2017 Information technology 21 46 17 3 0 8 5 77 4 29
2017 Policy 20 31 20 12 4 0 13 58 19 41
2017 None of the above 45 31 18 0 0 0 6 81 0 16
2014 Client contact centre 27 39 13 6 7 0 7 71 15 15
2014 Federal regulators 17 42 15 8 2 0 16 71 12 87
2014 Compliance, inspection and enforcement 9 51 18 9 6 0 6 64 16 31
2014 Communications or public affairs 27 39 12 0 11 4 7 74 12 26
2014 Legal services 22 22 14 14 0 0 27 60 20 14
2014 Administration and operations 28 48 11 0 2 4 6 85 2 46
2014 Human resources 35 41 8 0 0 0 16 90 0 10
2014 Information management 36 41 23 0 0 0 0 77 0 15
2014 Information technology 26 63 0 0 5 5 0 94 6 19
2014 None of the above 12 37 24 11 8 0 8 53 21 25

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 12 15 16 4 1 29 21 55 12 66
2017 Compliance, inspection and enforcement 4 15 15 8 4 43 11 42 25 26
2017 Communications or public affairs 13 10 17 7 0 50 3 50 14 27
2017 Legal services 8 15 23 8 0 16 31 43 15 13
2017 Administration and operations 16 21 21 2 4 22 14 58 10 48
2017 Human resources 34 7 22 0 6 13 18 59 9 14
2017 Financial management 16 8 25 0 0 42 8 50 0 12
2017 Information management 22 14 40 7 0 9 8 44 8 13
2017 Information technology 0 28 11 8 0 45 9 61 17 29
2017 Policy 11 9 17 5 2 44 13 45 17 41
2017 None of the above 0 19 12 0 0 63 7 61 0 16
2014 Client contact centre 13 20 7 12 7 27 13 55 32 15
2014 Federal regulators 9 10 19 4 0 42 15 45 10 87
2014 Compliance, inspection and enforcement 0 9 25 9 6 36 15 19 31 31
2014 Communications or public affairs 7 21 16 0 0 50 7 64 0 26
2014 Legal services 15 14 14 0 0 22 35 67 0 14
2014 Administration and operations 9 24 17 2 4 37 6 58 12 46
2014 Human resources 17 9 18 8 0 40 9 51 15 10
2014 Information management 12 11 6 12 0 48 12 56 29 15
2014 Information technology 5 37 11 0 0 47 0 80 0 19
2014 None of the above 4 20 24 4 0 40 8 46 8 25

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 42 19 12 0 0 12 16 83 0 67
2017 Compliance, inspection and enforcement 19 35 7 8 0 27 4 78 11 26
2017 Communications or public affairs 47 36 3 7 0 3 3 89 8 27
2017 Legal services 38 16 0 0 0 16 31 100 0 13
2017 Administration and operations 41 29 6 0 0 16 7 92 0 49
2017 Human resources 40 15 16 0 12 0 17 66 14 14
2017 Financial management 50 17 0 0 0 26 8 100 0 12
2017 Information management 22 30 25 15 0 8 0 57 16 13
2017 Information technology 55 22 0 0 0 15 8 100 0 29
2017 Policy 28 18 15 0 4 22 13 71 7 41
2017 None of the above 50 26 6 0 0 12 6 93 0 16
2014 Client contact centre 61 13 6 0 7 12 0 85 8 15
2014 Federal regulators 25 31 12 3 0 13 16 79 5 87
2014 Compliance, inspection and enforcement 18 42 18 6 3 6 6 69 11 31
2014 Communications or public affairs 35 31 12 0 0 15 7 84 0 26
2014 Legal services 37 14 7 0 0 7 35 88 0 14
2014 Administration and operations 37 37 13 0 4 2 6 81 5 46
2014 Human resources 33 33 9 0 9 0 16 79 10 10
2014 Information management 42 17 23 0 0 17 0 72 0 15
2014 Information technology 32 42 11 0 0 16 0 87 0 19
2014 None of the above 12 24 20 8 4 23 8 53 18 25

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 34 21 13 7 1 10 13 71 12 67
2017 Compliance, inspection and enforcement 8 42 7 4 4 31 4 77 12 26
2017 Communications or public affairs 37 24 13 4 0 19 3 78 5 27
2017 Legal services 31 31 0 0 0 8 31 100 0 13
2017 Administration and operations 39 29 8 4 0 12 7 85 5 49
2017 Human resources 27 15 24 0 12 0 23 54 16 14
2017 Financial management 41 25 0 0 0 26 8 100 0 12
2017 Information management 30 31 39 0 0 0 0 61 0 13
2017 Information technology 46 30 7 0 0 12 5 91 0 29
2017 Policy 28 14 10 4 7 24 13 67 17 41
2017 None of the above 39 31 12 6 0 6 6 79 7 16
2014 Client contact centre 39 13 13 7 7 12 7 65 19 15
2014 Federal regulators 25 35 13 1 0 13 14 81 1 87
2014 Compliance, inspection and enforcement 9 21 31 9 3 21 6 42 17 31
2014 Communications or public affairs 30 32 8 3 0 19 7 85 5 26
2014 Legal services 37 14 7 0 0 7 35 88 0 14
2014 Administration and operations 30 31 19 2 7 4 6 68 10 46
2014 Human resources 42 24 18 0 0 0 16 79 0 10
2014 Information management 30 23 6 6 0 34 0 82 9 15
2014 Information technology 26 37 5 5 0 26 0 86 7 19
2014 None of the above 16 24 20 4 4 23 8 59 12 25
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 58 31 4 1 4 0 0 90 6 66
2017 Compliance, inspection and enforcement 61 19 8 4 0 8 0 88 4 26
2017 Communications or public affairs 59 17 14 0 10 0 0 75 10 27
2017 Legal services 61 23 8 8 0 0 0 85 8 13
2017 Administration and operations 58 22 4 2 4 8 2 89 6 49
2017 Human resources 61 27 0 6 6 0 0 88 12 14
2017 Financial management 67 25 8 0 0 0 0 92 0 12
2017 Information management 47 14 32 0 7 0 0 60 7 13
2017 Information technology 71 19 10 0 0 0 0 90 0 29
2017 Policy 54 28 2 4 7 0 5 86 11 41
2017 None of the above 63 19 6 6 0 6 0 87 6 16

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 67 26 0 3 4 0 0 93 7 67
2017 Compliance, inspection and enforcement 50 31 4 8 0 8 0 88 8 26
2017 Communications or public affairs 59 10 14 7 10 0 0 69 17 27
2017 Legal services 54 30 8 0 0 8 0 92 0 13
2017 Administration and operations 52 28 8 0 4 6 2 87 4 49
2017 Human resources 61 27 0 0 12 0 0 88 12 14
2017 Financial management 75 16 8 0 0 0 0 92 0 12
2017 Information management 60 0 40 0 0 0 0 60 0 13
2017 Information technology 71 23 2 3 0 0 0 94 3 29
2017 Policy 57 25 6 2 4 0 5 86 7 41
2017 None of the above 51 18 18 0 6 6 0 74 6 16

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 29 52 7 9 1 1 0 82 10 67
2017 Compliance, inspection and enforcement 42 23 19 12 0 4 0 68 12 26
2017 Communications or public affairs 38 38 10 7 4 4 0 79 11 27
2017 Legal services 46 39 8 8 0 0 0 84 8 13
2017 Administration and operations 29 51 8 9 0 2 2 82 9 49
2017 Human resources 26 68 0 0 6 0 0 94 6 14
2017 Financial management 34 49 16 0 0 0 0 84 0 12
2017 Information management 33 21 22 9 9 6 0 58 19 13
2017 Information technology 40 49 8 3 0 0 0 89 3 29
2017 Policy 35 32 15 4 9 5 0 70 14 41
2017 None of the above 38 56 6 0 0 0 0 94 0 16

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 24 45 16 9 6 0 0 69 15 67
2017 Compliance, inspection and enforcement 23 50 15 7 4 0 0 73 11 26
2017 Communications or public affairs 10 60 13 7 7 3 0 72 14 27
2017 Legal services 31 46 23 0 0 0 0 77 0 13
2017 Administration and operations 20 40 25 9 4 2 0 61 13 49
2017 Human resources 35 39 7 6 12 0 0 75 18 14
2017 Financial management 26 33 42 0 0 0 0 58 0 12
2017 Information management 33 21 21 9 16 0 0 54 25 13
2017 Information technology 45 35 14 6 0 0 0 80 6 29
2017 Policy 32 33 21 2 7 5 0 69 9 41
2017 None of the above 25 39 24 11 0 0 0 65 11 16

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 25 9 35 18 12 0 1 35 30 67
2017 Compliance, inspection and enforcement 20 23 23 12 23 0 0 42 35 26
2017 Communications or public affairs 18 10 25 21 23 0 3 29 45 27
2017 Legal services 8 31 23 8 31 0 0 38 39 13
2017 Administration and operations 14 26 16 21 23 0 0 39 44 49
2017 Human resources 28 27 19 6 13 0 7 59 20 14
2017 Financial management 9 34 24 33 0 0 0 43 33 12
2017 Information management 25 22 0 7 39 0 7 51 49 13
2017 Information technology 22 30 16 21 12 0 0 52 32 29
2017 Policy 33 17 15 10 25 0 0 50 35 41
2017 None of the above 30 26 13 12 12 0 7 60 26 16

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 8 22 40 22 6 0 1 31 28 67
2017 Compliance, inspection and enforcement 32 24 32 8 4 0 0 57 12 25
2017 Communications or public affairs 17 28 31 17 7 0 0 44 24 27
2017 Legal services 8 39 38 8 8 0 0 46 16 13
2017 Administration and operations 19 35 31 10 4 0 0 55 14 48
2017 Human resources 28 13 19 0 25 0 15 48 29 14
2017 Financial management 8 33 42 16 0 0 0 42 16 12
2017 Information management 30 33 21 0 9 0 7 68 9 13
2017 Information technology 16 48 18 18 0 0 0 64 18 29
2017 Policy 27 24 29 13 4 0 2 52 18 40
2017 None of the above 19 30 26 12 6 0 7 53 19 16

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 8 40 28 12 12 0 1 48 24 67
2017 Compliance, inspection and enforcement 35 42 11 8 4 0 0 77 12 26
2017 Communications or public affairs 17 31 14 20 18 0 0 48 38 27
2017 Legal services 8 38 46 0 8 0 0 46 8 13
2017 Administration and operations 30 38 20 9 3 0 0 68 12 48
2017 Human resources 6 24 25 6 24 0 15 35 36 14
2017 Financial management 26 41 34 0 0 0 0 66 0 12
2017 Information management 38 32 7 0 16 0 7 75 17 13
2017 Information technology 39 36 23 3 0 0 0 74 3 29
2017 Policy 25 38 17 11 7 0 2 64 18 41
2017 None of the above 13 23 31 19 0 0 13 42 22 16

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 12 24 32 19 9 0 4 38 29 67
2017 Compliance, inspection and enforcement 31 19 19 15 15 0 0 50 30 26
2017 Communications or public affairs 21 27 21 25 7 0 0 48 32 27
2017 Legal services 0 46 23 23 8 0 0 46 31 13
2017 Administration and operations 23 35 20 8 11 0 2 60 20 48
2017 Human resources 5 43 18 0 19 0 15 57 22 14
2017 Financial management 17 26 33 16 8 0 0 43 25 12
2017 Information management 21 31 9 23 9 0 7 56 34 13
2017 Information technology 25 43 16 16 0 0 0 67 16 29
2017 Policy 30 27 22 9 9 0 4 59 18 41
2017 None of the above 26 19 31 5 6 6 7 51 13 16

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 34 26 29 4 3 0 3 62 8 67
2017 Compliance, inspection and enforcement 43 42 4 4 0 0 7 92 4 26
2017 Communications or public affairs 58 24 8 7 3 0 0 82 10 27
2017 Legal services 8 69 23 0 0 0 0 77 0 13
2017 Administration and operations 44 27 12 2 0 2 13 84 2 48
2017 Human resources 29 6 27 0 6 0 33 52 8 14
2017 Financial management 34 49 8 0 0 0 8 91 0 12
2017 Information management 60 15 0 0 0 0 25 100 0 13
2017 Information technology 66 20 11 0 0 0 3 89 0 29
2017 Policy 49 25 15 0 0 0 11 83 0 41
2017 None of the above 39 23 12 0 0 0 26 84 0 16

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 23 38 19 10 7 0 1 62 18 67
2017 Compliance, inspection and enforcement 40 40 12 8 0 0 0 80 8 25
2017 Communications or public affairs 24 35 14 17 10 0 0 59 27 27
2017 Legal services 15 30 39 16 0 0 0 46 16 13
2017 Administration and operations 30 31 24 6 9 0 0 61 15 47
2017 Human resources 45 16 25 6 0 0 7 66 6 14
2017 Financial management 9 41 25 25 0 0 0 50 25 12
2017 Information management 50 34 9 0 0 0 7 91 0 13
2017 Information technology 43 43 10 4 0 0 0 86 4 29
2017 Policy 30 32 23 4 11 0 0 62 15 40
2017 None of the above 51 17 19 6 7 0 0 68 13 16

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 21 52 17 4 4 0 2 74 9 66
2017 Compliance, inspection and enforcement 20 52 12 8 8 0 0 72 16 25
2017 Communications or public affairs 34 20 24 18 3 0 0 54 22 27
2017 Legal services 16 31 39 8 7 0 0 46 15 13
2017 Administration and operations 28 30 25 7 6 2 2 60 14 47
2017 Human resources 47 19 21 6 0 0 7 71 6 14
2017 Financial management 17 16 50 17 0 0 0 33 17 12
2017 Information management 39 21 15 0 25 0 0 61 25 13
2017 Information technology 32 36 24 3 4 0 0 68 8 29
2017 Policy 37 26 21 7 7 0 2 64 14 40
2017 None of the above 38 26 25 11 0 0 0 64 11 16

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 19 42 27 6 6 0 1 61 12 67
2017 Compliance, inspection and enforcement 20 40 16 24 0 0 0 60 24 25
2017 Communications or public affairs 28 31 24 18 0 0 0 59 18 27
2017 Legal services 0 61 31 8 0 0 0 61 8 13
2017 Administration and operations 22 33 30 7 4 0 4 57 12 46
2017 Human resources 28 21 26 18 0 0 7 52 19 14
2017 Financial management 8 50 33 8 0 0 0 58 8 12
2017 Information management 24 35 0 25 9 0 8 63 37 13
2017 Information technology 26 40 23 11 0 0 0 66 11 29
2017 Policy 25 42 22 4 2 2 2 70 7 40
2017 None of the above 45 18 25 6 0 0 7 67 6 16

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 25 35 25 6 6 0 3 62 12 67
2017 Compliance, inspection and enforcement 24 36 20 12 8 0 0 60 20 25
2017 Communications or public affairs 38 32 7 17 7 0 0 70 24 27
2017 Legal services 31 46 16 7 0 0 0 77 7 13
2017 Administration and operations 32 28 27 2 6 2 2 63 9 47
2017 Human resources 47 21 7 18 0 0 7 73 19 14
2017 Financial management 26 32 25 8 8 0 0 58 16 12
2017 Information management 24 22 8 15 23 0 9 50 41 13
2017 Information technology 48 22 16 14 0 0 0 70 14 29
2017 Policy 25 33 26 4 9 0 2 60 14 40
2017 None of the above 39 37 12 12 0 0 0 76 12 16

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 19 50 21 7 0 1 0 71 7 67
2017 Compliance, inspection and enforcement 24 60 8 8 0 0 0 84 8 25
2017 Communications or public affairs 31 39 13 10 7 0 0 70 17 27
2017 Legal services 23 46 31 0 0 0 0 69 0 13
2017 Administration and operations 35 31 22 6 2 2 2 69 9 47
2017 Human resources 41 21 19 6 6 0 7 67 13 14
2017 Financial management 17 42 41 0 0 0 0 59 0 12
2017 Information management 40 28 0 7 9 0 15 81 19 13
2017 Information technology 34 39 23 4 0 0 0 73 4 29
2017 Policy 38 25 20 13 2 0 2 64 16 40
2017 None of the above 56 26 18 0 0 0 0 82 0 16

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 55 25 11 8 1 0 0 80 9 67
2017 Compliance, inspection and enforcement 77 15 4 4 0 0 0 93 4 26
2017 Communications or public affairs 46 20 10 18 7 0 0 66 24 27
2017 Legal services 62 23 15 0 0 0 0 85 0 13
2017 Administration and operations 65 17 5 7 2 0 4 85 9 48
2017 Human resources 74 13 5 0 0 0 7 94 0 14
2017 Financial management 42 42 17 0 0 0 0 83 0 12
2017 Information management 32 30 13 8 18 0 0 61 25 13
2017 Information technology 79 13 3 4 0 0 0 92 4 29
2017 Policy 48 25 12 9 4 0 2 75 13 41
2017 None of the above 52 12 24 6 0 0 7 68 6 16

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 72 12 6 4 6 0 0 84 10 67
2017 Compliance, inspection and enforcement 70 12 0 11 0 0 8 88 12 26
2017 Communications or public affairs 56 24 0 14 7 0 0 80 20 27
2017 Legal services 85 8 0 0 7 0 0 93 7 13
2017 Administration and operations 67 20 4 4 0 2 2 91 5 48
2017 Human resources 59 15 7 0 6 6 7 85 7 14
2017 Financial management 75 0 17 0 0 0 8 82 0 12
2017 Information management 52 31 0 8 0 0 9 91 9 12
2017 Information technology 87 9 0 3 0 0 0 97 3 29
2017 Policy 73 7 2 7 7 5 0 84 14 41
2017 None of the above 70 24 6 0 0 0 0 94 0 16

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 47 26 18 4 3 0 1 75 7 67
2017 Compliance, inspection and enforcement 46 23 23 4 0 0 4 72 4 26
2017 Communications or public affairs 31 39 20 0 10 0 0 70 10 27
2017 Legal services 33 50 17 0 0 0 0 83 0 12
2017 Administration and operations 56 26 8 4 2 0 2 85 7 48
2017 Human resources 66 15 0 0 6 6 7 93 7 14
2017 Financial management 26 49 25 0 0 0 0 75 0 12
2017 Information management 47 29 0 0 9 0 16 90 10 13
2017 Information technology 64 19 14 0 3 0 0 83 3 29
2017 Policy 68 16 7 2 2 5 0 88 5 41
2017 None of the above 50 44 6 0 0 0 0 94 0 16

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 55 22 11 9 3 0 1 78 12 67
2017 Compliance, inspection and enforcement 62 12 12 7 4 0 4 76 12 26
2017 Communications or public affairs 56 19 7 11 7 0 0 75 18 25
2017 Legal services 39 46 8 7 0 0 0 85 7 13
2017 Administration and operations 69 16 2 6 4 0 2 87 11 48
2017 Human resources 81 0 0 0 6 6 7 93 7 14
2017 Financial management 42 33 17 0 8 0 0 75 8 12
2017 Information management 45 30 0 0 16 0 9 82 18 13
2017 Information technology 81 13 2 3 0 0 0 94 3 29
2017 Policy 55 16 13 4 7 5 0 75 11 41
2017 None of the above 64 13 12 11 0 0 0 76 11 16

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 43 13 13 4 1 1 23 75 8 67
2017 Compliance, inspection and enforcement 43 26 8 0 0 0 23 90 0 26
2017 Communications or public affairs 48 13 10 3 0 0 26 82 4 27
2017 Legal services 59 17 8 0 0 0 16 90 0 12
2017 Administration and operations 55 11 2 2 2 0 28 91 6 48
2017 Human resources 53 6 20 0 6 0 15 69 7 14
2017 Financial management 24 25 17 8 0 0 26 66 11 12
2017 Information management 23 39 0 0 0 0 38 100 0 13
2017 Information technology 67 10 10 0 0 0 13 88 0 29
2017 Policy 51 7 4 0 2 5 30 90 3 41
2017 None of the above 64 12 0 6 0 0 19 93 7 16

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 66 24 4 0 0 0 6 95 0 66
2017 Compliance, inspection and enforcement 69 19 0 4 0 0 8 96 4 26
2017 Communications or public affairs 75 4 7 3 0 0 12 88 4 26
2017 Legal services 70 15 7 0 0 0 8 92 0 13
2017 Administration and operations 67 18 2 2 2 0 8 93 5 48
2017 Human resources 79 0 6 0 0 0 15 93 0 14
2017 Financial management 58 42 0 0 0 0 0 100 0 12
2017 Information management 43 24 0 0 0 0 32 100 0 13
2017 Information technology 75 25 0 0 0 0 0 100 0 29
2017 Policy 73 11 9 0 0 0 7 91 0 41
2017 None of the above 87 7 6 0 0 0 0 94 0 16

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 78 13 3 0 0 0 6 97 0 67
2017 Compliance, inspection and enforcement 65 19 0 4 0 0 12 95 5 26
2017 Communications or public affairs 83 3 4 0 7 0 3 89 7 27
2017 Legal services 70 23 8 0 0 0 0 92 0 13
2017 Administration and operations 64 10 7 9 6 0 4 78 15 48
2017 Human resources 85 7 0 0 0 0 7 100 0 14
2017 Financial management 66 17 0 0 0 0 17 100 0 12
2017 Information management 52 7 0 16 7 0 18 72 28 13
2017 Information technology 87 10 3 0 0 0 0 97 0 29
2017 Policy 78 9 6 0 2 0 4 92 2 41
2017 None of the above 81 6 7 0 0 0 7 93 0 16

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 55 32 9 0 3 0 1 88 3 67
2017 Compliance, inspection and enforcement 46 31 20 0 0 0 4 80 0 26
2017 Communications or public affairs 56 30 7 3 3 0 0 87 7 27
2017 Legal services 16 46 31 8 0 0 0 61 8 13
2017 Administration and operations 38 35 8 7 6 0 6 77 14 48
2017 Human resources 44 37 11 0 0 0 7 88 0 14
2017 Financial management 33 41 17 0 8 0 0 75 8 12
2017 Information management 32 43 0 0 0 0 25 100 0 13
2017 Information technology 48 32 16 4 0 0 0 80 4 29
2017 Policy 54 24 16 6 0 0 0 78 6 41
2017 None of the above 64 12 18 6 0 0 0 76 6 16

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 4 40 41 9 6 0 0 44 15 67
2017 Compliance, inspection and enforcement 15 43 27 12 4 0 0 58 16 26
2017 Communications or public affairs 5 27 45 17 7 0 0 31 24 27
2017 Legal services 8 23 69 0 0 0 0 31 0 13
2017 Administration and operations 15 29 44 13 0 0 0 43 13 49
2017 Human resources 6 33 42 6 13 0 0 39 19 13
2017 Financial management 8 26 66 0 0 0 0 34 0 12
2017 Information management 25 30 36 9 0 0 0 55 9 13
2017 Information technology 16 41 34 10 0 0 0 56 10 29
2017 Policy 14 30 33 15 2 5 0 47 18 41
2017 None of the above 6 47 29 18 0 0 0 52 18 16

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 4 12 50 32 1 0 0 34 16 67
2017 Compliance, inspection and enforcement 4 16 36 36 8 0 0 44 20 25
2017 Communications or public affairs 14 10 44 21 11 0 0 32 24 27
2017 Legal services 0 23 38 39 0 0 0 39 23 13
2017 Administration and operations 0 20 37 27 16 0 0 43 20 49
2017 Human resources 0 31 26 29 13 0 0 43 31 14
2017 Financial management 0 8 49 26 17 0 0 42 8 12
2017 Information management 9 14 29 33 16 0 0 48 23 13
2017 Information technology 3 11 33 31 22 0 0 52 14 29
2017 Policy 4 13 34 32 17 0 0 49 17 41
2017 None of the above 0 6 56 30 7 0 0 38 6 16
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 25 27 15 18 6 9 0 27 73 67
2017 Compliance, inspection and enforcement 31 23 8 19 16 4 0 32 68 26
2017 Communications or public affairs 28 24 7 17 20 3 0 29 71 27
2017 Legal services 8 23 31 0 31 8 0 8 92 13
2017 Administration and operations 31 22 18 14 15 0 0 31 69 49
2017 Human resources 50 25 18 7 0 0 0 50 50 14
2017 Financial management 26 33 24 17 0 0 0 26 74 12
2017 Information management 41 0 23 6 23 8 0 44 56 13
2017 Information technology 30 13 39 8 11 0 0 30 70 29
2017 Policy 15 18 28 15 18 4 2 16 84 41
2017 None of the above 45 18 13 18 6 0 0 45 55 16

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 19 43
2017 Compliance, inspection and enforcement 41 17
2017 Communications or public affairs 19 18
2017 Legal services 0 11
2017 Administration and operations 33 34
2017 Information technology 18 20
2017 Policy 45 30

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 33 43
2017 Compliance, inspection and enforcement 65 17
2017 Communications or public affairs 39 18
2017 Legal services 45 11
2017 Administration and operations 24 34
2017 Information technology 33 20
2017 Policy 48 30

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 17 43
2017 Compliance, inspection and enforcement 6 17
2017 Communications or public affairs 19 18
2017 Legal services 18 11
2017 Administration and operations 22 34
2017 Information technology 14 20
2017 Policy 28 30

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 36 43
2017 Compliance, inspection and enforcement 41 17
2017 Communications or public affairs 34 18
2017 Legal services 27 11
2017 Administration and operations 45 34
2017 Information technology 40 20
2017 Policy 24 30

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 14 43
2017 Compliance, inspection and enforcement 12 17
2017 Communications or public affairs 10 18
2017 Legal services 18 11
2017 Administration and operations 15 34
2017 Information technology 9 20
2017 Policy 17 30

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 45 43
2017 Compliance, inspection and enforcement 30 17
2017 Communications or public affairs 52 18
2017 Legal services 36 11
2017 Administration and operations 32 34
2017 Information technology 40 20
2017 Policy 48 30

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Federal regulators 4 35 31 12 7 10 41
2017 Compliance, inspection and enforcement 0 50 25 6 6 12 16
2017 Communications or public affairs 5 45 27 5 5 12 16
2017 Legal services 0 63 9 9 0 18 11
2017 Administration and operations 6 49 14 6 3 22 34
2017 Information technology 4 72 8 5 6 5 20
2017 Policy 0 51 34 3 0 12 30

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 26 18 21 10 20 2 2 47 32 44
2017 Compliance, inspection and enforcement 17 24 12 24 18 6 0 44 44 17
2017 Communications or public affairs 19 14 5 16 34 0 11 38 56 18
2017 Legal services 28 27 9 9 18 0 9 60 30 11
2017 Administration and operations 18 39 14 9 14 0 6 60 25 34
2017 Information technology 22 33 15 4 21 0 5 57 27 20
2017 Policy 16 34 8 8 31 0 3 51 41 31

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 7 12 8 20 47 4 2 20 72 44
2017 Compliance, inspection and enforcement 11 6 6 6 65 0 6 19 75 17
2017 Communications or public affairs 0 5 5 20 53 0 17 6 88 17
2017 Legal services 0 0 0 18 73 0 9 0 100 11
2017 Administration and operations 3 8 12 15 45 0 17 14 72 34
2017 Information technology 3 14 4 40 34 5 0 18 78 20
2017 Policy 0 9 3 22 58 3 5 10 87 31
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