2017 Public Service Employee Survey Results by Theme for Courts Administration Service by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 33 25 15 0 0 0 59 15 12
2017 Security 36 56 8 0 0 0 0 92 0 11
2017 Legal services 42 44 10 3 1 0 0 86 4 108
2017 Administration and operations 20 50 15 8 7 0 0 70 15 105
2017 Human resources 29 61 5 5 0 0 0 90 5 20
2017 Information technology 28 66 0 0 5 0 0 95 5 18
2017 None of the above 29 61 10 0 0 0 0 90 0 18
2014 Client contact centre 7 40 29 18 6 0 0 47 24 16
2014 Legal services 31 52 13 2 2 0 0 84 4 104
2014 Administration and operations 30 42 11 13 4 0 0 72 17 140
2014 Human resources 26 46 6 14 8 0 0 72 22 15
2014 Financial management 10 52 19 13 6 0 0 61 19 14
2014 Information management 0 66 25 0 9 0 0 66 9 12
2014 Information technology 27 23 23 18 9 0 0 50 27 22
2014 Other services to the public 49 27 24 0 0 0 0 76 0 17
2014 None of the above 23 41 17 9 10 0 0 64 18 34

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 31 27 7 17 0 0 49 24 12
2017 Security 16 45 30 8 0 0 0 62 8 11
2017 Legal services 43 26 13 13 5 0 0 69 19 108
2017 Administration and operations 27 39 13 10 11 0 0 66 21 106
2017 Human resources 39 36 10 5 10 0 0 76 15 20
2017 Information technology 29 49 0 11 11 0 0 78 22 18
2017 None of the above 34 40 21 0 5 0 0 74 5 18

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 42 9 15 0 0 0 75 15 12
2017 Security 47 45 0 0 0 0 8 100 0 11
2017 Legal services 73 21 5 1 0 0 0 94 1 107
2017 Administration and operations 50 39 7 2 3 0 0 89 5 106
2017 Human resources 56 39 0 5 0 0 0 95 5 20
2017 Information technology 62 38 0 0 0 0 0 100 0 18
2017 None of the above 57 32 5 5 0 0 0 89 5 18
2014 Client contact centre 44 32 24 0 0 0 0 76 0 16
2014 Legal services 64 32 4 0 0 0 0 96 0 104
2014 Administration and operations 64 28 6 1 1 0 0 92 1 140
2014 Human resources 52 26 14 8 0 0 0 78 8 15
2014 Financial management 61 6 6 26 0 0 0 68 26 14
2014 Information management 43 38 0 19 0 0 0 81 19 12
2014 Information technology 64 18 18 0 0 0 0 82 0 22
2014 Other services to the public 82 18 0 0 0 0 0 100 0 17
2014 None of the above 55 20 18 0 3 0 3 78 3 34

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 45 22 9 0 0 0 69 9 12
2017 Security 36 48 8 0 0 0 8 91 0 11
2017 Legal services 52 38 6 3 2 0 0 90 4 107
2017 Administration and operations 33 46 10 5 5 0 1 80 10 106
2017 Human resources 39 56 5 0 0 0 0 95 0 20
2017 Information technology 39 55 0 0 5 0 0 95 5 18
2017 None of the above 55 40 4 0 0 0 0 96 0 18
2014 Client contact centre 20 26 31 11 11 0 0 47 23 16
2014 Legal services 38 55 4 1 2 0 0 93 3 104
2014 Administration and operations 38 39 13 9 1 0 0 77 10 140
2014 Human resources 44 28 20 8 0 0 0 72 8 15
2014 Financial management 10 52 13 19 6 0 0 61 26 14
2014 Information management 33 48 0 9 9 0 0 81 19 12
2014 Information technology 27 23 14 32 5 0 0 50 36 22
2014 Other services to the public 54 33 6 6 0 0 0 88 6 17
2014 None of the above 29 45 13 3 6 0 3 77 10 34

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 34 33 0 18 0 0 49 18 12
2017 Security 16 16 50 9 0 0 8 36 9 11
2017 Legal services 33 30 16 11 7 3 0 65 19 108
2017 Administration and operations 20 27 28 16 8 0 0 47 25 106
2017 Human resources 40 26 24 5 0 5 0 69 5 20
2017 Information technology 12 44 16 27 0 0 0 56 27 18
2017 None of the above 37 24 12 12 11 0 5 64 24 17
2014 Client contact centre 7 19 43 13 13 5 0 27 27 16
2014 Legal services 20 37 23 12 6 2 1 59 18 104
2014 Administration and operations 23 32 25 13 7 0 0 54 20 140
2014 Human resources 22 38 26 8 6 0 0 60 14 15
2014 Financial management 10 35 23 6 26 0 0 45 32 14
2014 Information management 0 50 40 0 9 0 0 50 9 12
2014 Information technology 14 14 18 18 36 0 0 27 55 22
2014 Other services to the public 31 39 25 6 0 0 0 69 6 17
2014 None of the above 26 21 30 8 15 0 0 47 23 34

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 33 33 0 18 0 0 49 18 12
2017 Security 27 36 20 9 0 0 8 69 9 11
2017 Legal services 34 36 15 8 6 1 0 71 14 108
2017 Administration and operations 24 32 22 15 6 0 1 57 21 106
2017 Human resources 45 31 10 5 5 5 0 80 10 20
2017 Information technology 18 55 5 22 0 0 0 73 22 18
2017 None of the above 35 29 16 5 11 0 4 66 16 18
2014 Client contact centre 0 33 36 13 13 5 0 35 27 16
2014 Legal services 21 44 18 9 6 1 1 66 15 104
2014 Administration and operations 22 35 20 13 9 1 0 58 22 140
2014 Human resources 28 26 32 14 0 0 0 54 14 15
2014 Financial management 10 29 23 13 26 0 0 39 39 14
2014 Information management 0 50 40 0 9 0 0 50 9 12
2014 Information technology 14 14 27 18 27 0 0 27 45 22
2014 Other services to the public 31 45 19 6 0 0 0 75 6 17
2014 None of the above 27 22 31 2 16 2 0 50 18 33

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 35 9 7 18 18 0 60 30 12
2017 Security 38 16 8 18 11 0 8 60 31 11
2017 Legal services 29 22 14 9 9 9 8 61 21 108
2017 Administration and operations 23 25 21 21 6 4 0 50 28 106
2017 Human resources 40 10 31 15 5 0 0 49 20 20
2017 Information technology 7 33 38 11 5 5 0 42 17 18
2017 None of the above 23 22 12 0 22 0 21 56 28 18
2014 Client contact centre 14 7 25 24 19 5 6 23 49 16
2014 Legal services 23 30 17 14 7 7 2 58 23 104
2014 Administration and operations 27 22 17 15 14 5 0 52 30 140
2014 Human resources 34 26 12 14 14 0 0 60 28 15
2014 Financial management 19 19 10 32 19 0 0 39 52 14
2014 Information management 7 28 40 15 9 0 0 35 25 12
2014 Information technology 14 5 23 14 41 5 0 19 57 22
2014 Other services to the public 31 47 11 12 0 0 0 77 12 17
2014 None of the above 24 6 39 5 12 9 6 35 20 34
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 34 15 9 0 0 0 76 9 12
2017 Security 53 19 11 0 9 0 8 79 9 11
2017 Legal services 52 20 12 8 3 3 2 76 12 107
2017 Administration and operations 40 33 11 8 7 2 0 74 15 106
2017 Human resources 59 10 21 0 10 0 0 69 10 20
2017 Information technology 45 44 0 5 0 0 5 94 6 18
2017 None of the above 45 23 15 0 11 0 5 72 12 18
2014 Client contact centre 20 30 38 0 13 0 0 49 13 16
2014 Legal services 27 40 12 9 5 2 6 72 15 104
2014 Administration and operations 40 33 12 6 7 0 2 74 13 140
2014 Human resources 50 42 8 0 0 0 0 92 0 15
2014 Financial management 45 6 13 35 0 0 0 52 35 14
2014 Information management 23 42 0 34 0 0 0 66 34 12
2014 Information technology 14 27 18 23 14 5 0 43 38 22
2014 Other services to the public 54 21 12 6 6 0 0 75 12 17
2014 None of the above 27 30 18 6 13 3 3 61 20 34

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 16 25 0 9 0 0 67 9 12
2017 Security 16 25 41 9 0 0 8 46 9 11
2017 Legal services 52 23 12 7 3 1 2 78 10 107
2017 Administration and operations 43 32 12 7 5 0 1 75 13 105
2017 Human resources 59 26 0 10 5 0 0 85 15 20
2017 Information technology 45 49 5 0 0 0 0 95 0 18
2017 None of the above 44 24 10 5 17 0 0 68 22 18
2014 Client contact centre 27 36 12 13 13 0 0 63 25 16
2014 Legal services 25 42 17 6 7 0 3 69 13 103
2014 Administration and operations 32 32 13 15 6 0 1 65 21 140
2014 Human resources 52 34 14 0 0 0 0 86 0 15
2014 Financial management 45 19 6 29 0 0 0 65 29 14
2014 Information management 25 33 16 16 9 0 0 58 26 12
2014 Information technology 14 36 9 23 18 0 0 50 41 22
2014 Other services to the public 48 33 6 6 6 0 0 81 12 17
2014 None of the above 25 30 18 9 13 0 5 58 23 34

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 23 15 9 9 0 0 68 17 12
2017 Security 33 41 18 0 0 0 8 81 0 11
2017 Legal services 52 29 6 6 4 2 2 84 10 108
2017 Administration and operations 49 27 10 7 7 0 0 76 14 106
2017 Human resources 59 26 0 5 10 0 0 85 15 20
2017 Information technology 67 33 0 0 0 0 0 100 0 18
2017 None of the above 55 28 0 11 6 0 0 83 17 18
2014 Client contact centre 25 25 31 7 13 0 0 49 19 16
2014 Legal services 32 36 16 10 5 0 1 69 15 104
2014 Administration and operations 48 27 9 10 5 0 1 76 16 140
2014 Human resources 34 40 8 12 6 0 0 74 18 15
2014 Financial management 29 23 35 6 6 0 0 52 13 14
2014 Information management 43 14 9 25 9 0 0 56 34 12
2014 Information technology 14 36 14 9 18 9 0 55 30 22
2014 Other services to the public 52 29 6 12 0 0 0 81 12 17
2014 None of the above 32 22 33 6 3 0 3 56 10 34

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 25 33 9 9 0 9 45 19 12
2017 Security 30 53 0 0 9 0 8 91 9 11
2017 Legal services 31 38 13 9 4 5 0 72 14 108
2017 Administration and operations 25 33 19 11 6 8 0 62 17 106
2017 Human resources 30 29 31 5 0 5 0 62 5 20
2017 Information technology 34 28 16 5 5 5 5 69 12 18
2017 None of the above 24 29 5 27 0 10 4 62 32 18
2014 Client contact centre 7 39 24 13 0 18 0 55 16 16
2014 Legal services 19 37 20 8 5 11 0 63 14 104
2014 Administration and operations 23 32 17 12 7 9 0 60 21 140
2014 Human resources 38 34 8 20 0 0 0 72 20 15
2014 Financial management 16 42 23 19 0 0 0 58 19 14
2014 Information management 16 39 17 27 0 0 0 56 27 12
2014 Information technology 23 14 14 23 23 5 0 38 48 22
2014 Other services to the public 30 35 24 4 6 0 0 65 11 17
2014 None of the above 18 12 33 16 6 12 2 35 27 33

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 9 49 9 18 0 0 25 26 12
2017 Security 19 53 19 0 0 0 8 79 0 11
2017 Legal services 27 29 17 15 9 3 0 57 25 108
2017 Administration and operations 20 27 24 15 8 4 1 50 25 106
2017 Human resources 35 20 21 19 5 0 0 54 24 20
2017 Information technology 25 29 23 12 6 0 6 57 19 17
2017 None of the above 28 19 16 21 11 0 4 49 34 18
2014 Client contact centre 0 31 36 20 7 6 0 33 29 16
2014 Legal services 15 35 29 10 8 4 0 51 19 104
2014 Administration and operations 18 30 19 17 14 1 0 49 32 140
2014 Human resources 26 40 8 20 6 0 0 66 26 15
2014 Financial management 16 29 23 13 19 0 0 45 32 14
2014 Information management 19 30 26 25 0 0 0 49 25 12
2014 Information technology 18 9 18 27 27 0 0 27 55 22
2014 Other services to the public 12 41 18 23 6 0 0 53 29 17
2014 None of the above 21 18 24 10 13 9 6 46 27 33

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 18 49 9 18 7 0 20 28 12
2017 Security 8 28 36 9 0 11 8 45 11 11
2017 Legal services 19 23 24 18 9 6 0 46 29 108
2017 Administration and operations 14 29 22 15 12 8 0 47 29 106
2017 Human resources 25 29 5 15 10 17 0 65 29 20
2017 Information technology 18 27 27 11 11 0 5 48 23 18
2017 None of the above 24 23 11 16 17 5 4 52 36 18
2014 Client contact centre 0 13 21 40 13 13 0 15 61 16
2014 Legal services 12 22 33 17 10 7 0 36 28 104
2014 Administration and operations 13 24 20 22 14 6 0 40 39 140
2014 Human resources 22 26 14 38 0 0 0 48 38 15
2014 Financial management 0 39 23 19 19 0 0 39 39 14
2014 Information management 19 7 49 25 0 0 0 26 25 12
2014 Information technology 9 9 23 23 32 5 0 19 57 22
2014 Other services to the public 6 35 30 11 12 6 0 44 24 17
2014 None of the above 15 13 21 19 15 15 2 33 42 33

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 16 49 0 18 9 0 28 19 12
2017 Security 8 36 16 0 20 11 8 55 24 11
2017 Legal services 21 27 16 12 15 7 1 53 29 108
2017 Administration and operations 22 30 20 15 8 5 0 55 24 106
2017 Human resources 40 31 0 24 5 0 0 71 29 20
2017 Information technology 18 17 33 5 16 5 5 39 25 18
2017 None of the above 24 28 10 5 22 5 4 58 31 18
2014 Client contact centre 6 13 41 27 0 13 0 22 31 16
2014 Legal services 13 25 32 14 7 8 0 42 23 103
2014 Administration and operations 17 30 19 12 15 7 0 50 29 140
2014 Human resources 34 40 6 14 6 0 0 74 20 15
2014 Financial management 0 35 29 23 13 0 0 35 35 14
2014 Information management 16 23 44 16 0 0 0 39 16 12
2014 Information technology 9 14 23 18 32 5 0 24 52 22
2014 Other services to the public 10 37 24 23 0 6 0 50 24 17
2014 None of the above 15 30 22 14 10 7 2 50 26 33

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 9 49 15 18 0 0 18 33 12
2017 Security 8 36 8 8 20 11 8 55 35 11
2017 Legal services 17 30 15 17 14 7 0 51 33 108
2017 Administration and operations 18 29 18 21 12 2 0 48 34 105
2017 Human resources 20 26 15 10 24 5 0 49 36 20
2017 Information technology 29 27 22 0 16 0 5 59 17 18
2017 None of the above 28 24 16 5 22 0 4 55 29 18
2014 Client contact centre 0 20 41 26 7 6 0 21 35 16
2014 Legal services 8 26 29 17 15 5 0 36 34 104
2014 Administration and operations 15 33 17 15 17 3 0 50 33 140
2014 Human resources 20 48 8 18 6 0 0 68 24 15
2014 Financial management 0 29 19 39 13 0 0 29 52 14
2014 Information management 26 25 15 34 0 0 0 50 34 12
2014 Information technology 9 14 23 32 18 5 0 24 52 22
2014 Other services to the public 18 34 18 17 12 0 0 53 29 17
2014 None of the above 12 13 28 22 20 2 2 26 44 32
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 33 32 26 0 0 0 42 26 12
2017 Security 16 47 36 0 0 0 0 64 0 11
2017 Legal services 36 31 14 12 6 1 0 68 18 108
2017 Administration and operations 22 37 18 17 7 0 0 59 24 106
2017 Human resources 44 36 10 0 10 0 0 81 10 20
2017 Information technology 18 55 16 11 0 0 0 73 11 18
2017 None of the above 45 29 15 5 5 0 0 74 11 18
2014 Client contact centre 7 27 29 17 19 0 0 34 37 16
2014 Legal services 21 40 14 15 9 0 1 61 25 104
2014 Administration and operations 26 37 9 15 14 0 0 62 29 140
2014 Human resources 22 44 14 12 0 8 0 72 13 15
2014 Financial management 16 26 19 19 19 0 0 42 39 14
2014 Information management 0 52 14 25 9 0 0 52 34 12
2014 Information technology 14 36 23 14 14 0 0 50 27 22
2014 Other services to the public 49 27 6 12 6 0 0 76 18 17
2014 None of the above 22 31 18 12 17 0 0 53 29 33

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 39 28 0 0 0 9 70 0 12
2017 Security 28 36 36 0 0 0 0 64 0 11
2017 Legal services 38 39 14 8 2 0 0 77 10 108
2017 Administration and operations 29 45 17 6 3 0 0 74 9 106
2017 Human resources 35 34 10 12 10 0 0 69 21 20
2017 Information technology 23 44 22 11 0 0 0 67 11 18
2017 None of the above 40 28 10 16 5 0 0 68 22 18

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 9 25 26 17 0 16 19 52 12
2017 Security 8 25 16 0 11 11 28 55 18 11
2017 Legal services 6 15 16 21 14 25 3 30 48 108
2017 Administration and operations 9 22 17 23 20 10 0 34 47 106
2017 Human resources 20 29 5 26 0 15 5 61 33 20
2017 Information technology 12 5 16 17 27 11 11 23 56 18
2017 None of the above 10 23 0 5 17 28 17 60 40 18
2014 Client contact centre 0 5 31 32 20 0 13 6 59 16
2014 Legal services 12 18 13 18 22 13 3 36 48 104
2014 Administration and operations 13 17 18 19 19 9 4 35 44 139
2014 Human resources 28 46 8 6 0 6 6 84 7 15
2014 Financial management 23 26 6 29 16 0 0 48 45 14
2014 Information management 7 23 43 27 0 0 0 30 27 12
2014 Information technology 9 14 23 14 36 5 0 24 52 22
2014 Other services to the public 24 15 12 12 31 6 0 41 46 17
2014 None of the above 9 18 27 6 24 15 0 32 36 34

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 23 26 15 0 0 9 54 17 12
2017 Security 36 38 0 9 9 0 8 81 19 11
2017 Legal services 38 34 13 8 4 1 2 74 13 107
2017 Administration and operations 35 33 13 12 6 0 1 68 18 106
2017 Human resources 44 29 17 5 5 0 0 74 10 20
2017 Information technology 45 38 11 0 0 0 5 88 0 18
2017 None of the above 27 39 4 5 18 0 5 70 25 18
2014 Client contact centre 20 49 5 13 13 0 0 69 26 16
2014 Legal services 27 32 17 12 8 0 4 62 21 104
2014 Administration and operations 36 35 9 12 7 0 1 71 19 140
2014 Human resources 38 34 14 6 0 0 8 78 6 15
2014 Financial management 32 23 6 32 6 0 0 55 39 14
2014 Information management 7 59 0 25 9 0 0 66 34 12
2014 Information technology 9 41 14 18 18 0 0 50 36 22
2014 Other services to the public 46 29 18 6 0 0 0 75 6 17
2014 None of the above 20 37 24 6 13 0 0 57 19 34

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 38 47 11 0 5 0 0 85 5 18
2017 Administration and operations 17 65 10 3 0 4 0 86 4 27
2017 Human resources 40 40 0 0 0 10 10 100 0 10
2014 Legal services 42 36 11 5 6 0 0 78 11 16
2014 Administration and operations 31 40 5 13 7 0 3 73 21 36

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 25 9 35 0 0 9 52 38 12
2017 Security 28 33 19 0 11 0 8 67 12 11
2017 Legal services 34 36 10 8 10 0 2 71 18 108
2017 Administration and operations 27 36 14 15 7 1 0 63 23 106
2017 Human resources 44 36 10 10 0 0 0 81 10 20
2017 Information technology 29 27 27 5 5 0 5 60 12 18
2017 None of the above 50 23 0 0 17 5 4 81 19 18
2014 Client contact centre 13 33 22 26 0 0 6 49 28 16
2014 Legal services 26 35 17 15 4 1 2 63 20 104
2014 Administration and operations 25 34 14 15 7 2 4 62 24 139
2014 Human resources 46 34 6 14 0 0 0 80 14 15
2014 Financial management 29 55 0 16 0 0 0 84 16 14
2014 Information management 16 49 16 18 0 0 0 66 18 12
2014 Information technology 27 14 14 18 27 0 0 41 45 22
2014 Other services to the public 34 29 13 24 0 0 0 63 24 17
2014 None of the above 31 21 32 3 10 0 3 53 13 34

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 42 17 0 9 0 9 72 9 12
2017 Security 17 44 19 11 0 0 8 67 12 11
2017 Legal services 28 31 10 13 8 9 1 65 24 108
2017 Administration and operations 28 30 16 11 6 8 2 64 18 106
2017 Human resources 49 39 5 0 0 7 0 95 0 20
2017 Information technology 29 27 0 5 16 22 0 72 28 18
2017 None of the above 28 22 0 12 17 17 4 63 37 18
2014 Client contact centre 11 40 5 32 6 0 6 54 41 16
2014 Legal services 19 28 20 14 4 13 2 56 21 104
2014 Administration and operations 30 26 14 11 8 6 5 63 21 139
2014 Human resources 56 30 6 8 0 0 0 86 8 15
2014 Financial management 48 35 0 16 0 0 0 84 16 14
2014 Information management 23 42 18 7 9 0 0 66 16 12
2014 Information technology 23 18 14 9 32 5 0 43 43 22
2014 Other services to the public 28 23 6 6 12 25 0 68 24 17
2014 None of the above 23 20 24 10 15 3 5 47 27 34

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 43 26 14 0 0 0 61 14 12
2017 Security 25 38 8 19 9 0 0 64 28 11
2017 Legal services 42 30 14 8 6 0 1 73 14 108
2017 Administration and operations 26 46 13 12 3 0 0 72 15 106
2017 Human resources 29 25 10 21 15 0 0 54 36 20
2017 Information technology 7 50 16 5 22 0 0 56 27 18
2017 None of the above 34 22 0 26 18 0 0 56 44 18
2014 Client contact centre 0 25 26 31 18 0 0 25 49 16
2014 Legal services 15 45 22 12 6 0 1 61 17 104
2014 Administration and operations 23 30 17 18 11 0 0 54 29 139
2014 Human resources 16 6 14 44 20 0 0 22 64 15
2014 Financial management 10 26 23 13 29 0 0 35 42 14
2014 Information management 28 7 15 33 16 0 0 35 50 12
2014 Information technology 9 14 5 9 64 0 0 23 73 22
2014 Other services to the public 19 51 12 12 6 0 0 70 18 17
2014 None of the above 30 19 24 18 9 0 0 49 27 34

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 45 9 15 7 0 0 69 22 12
2017 Security 47 36 17 0 0 0 0 83 0 11
2017 Legal services 53 32 8 7 1 0 0 85 8 108
2017 Administration and operations 24 41 16 12 6 1 0 66 18 106
2017 Human resources 39 39 5 5 12 0 0 78 17 20
2017 Information technology 51 38 5 0 5 0 0 89 5 18
2017 None of the above 40 48 6 5 0 0 0 89 5 18
2014 Client contact centre 6 52 24 0 18 0 0 58 18 16
2014 Legal services 41 44 11 2 2 0 0 85 4 104
2014 Administration and operations 34 34 18 7 7 0 0 68 14 140
2014 Human resources 44 28 12 0 16 0 0 72 16 15
2014 Financial management 23 65 6 6 0 0 0 87 6 14
2014 Information management 25 49 0 26 0 0 0 74 26 12
2014 Information technology 59 18 14 9 0 0 0 77 9 22
2014 Other services to the public 49 33 6 0 12 0 0 82 12 17
2014 None of the above 25 36 22 6 3 3 3 66 10 34

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 69 9 0 7 0 0 84 7 12
2017 Security 45 47 8 0 0 0 0 92 0 11
2017 Legal services 56 30 7 7 1 0 0 86 8 108
2017 Administration and operations 29 52 7 9 3 0 0 81 12 106
2017 Human resources 44 29 20 7 0 0 0 74 7 20
2017 Information technology 54 35 12 0 0 0 0 88 0 17
2017 None of the above 46 43 0 5 5 0 0 89 11 18
2014 Client contact centre 25 45 13 0 16 0 0 70 16 16
2014 Legal services 44 45 6 0 5 0 0 89 5 104
2014 Administration and operations 39 36 11 8 4 0 1 76 13 140
2014 Human resources 50 30 20 0 0 0 0 80 0 15
2014 Financial management 23 61 6 0 10 0 0 84 10 14
2014 Information management 18 34 15 23 9 0 0 52 33 12
2014 Information technology 50 32 14 5 0 0 0 82 5 22
2014 Other services to the public 51 37 0 0 12 0 0 88 12 17
2014 None of the above 34 36 14 9 3 3 0 73 13 34

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 34 33 9 18 0 0 41 26 12
2017 Security 36 27 8 11 9 0 8 70 21 11
2017 Legal services 21 35 15 13 10 5 0 59 24 107
2017 Administration and operations 21 26 27 12 11 3 0 48 24 106
2017 Human resources 54 0 21 15 10 0 0 54 24 20
2017 Information technology 23 27 22 11 11 5 0 54 23 18
2017 None of the above 11 24 23 27 11 0 4 36 39 18
2014 Client contact centre 6 20 25 19 23 6 0 28 45 16
2014 Legal services 11 16 25 18 24 4 1 29 45 104
2014 Administration and operations 13 17 24 18 22 4 1 32 42 140
2014 Human resources 22 20 6 12 34 0 6 45 49 15
2014 Financial management 0 6 0 65 29 0 0 6 94 14
2014 Information management 19 0 31 33 16 0 0 19 50 12
2014 Information technology 5 9 18 27 36 5 0 14 67 22
2014 Other services to the public 12 24 47 17 0 0 0 36 17 17
2014 None of the above 6 16 31 22 22 3 0 23 45 34

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 18 31 15 35 0 0 18 51 12
2017 Security 16 45 0 22 9 0 8 67 33 11
2017 Legal services 15 18 11 17 21 5 12 40 46 108
2017 Administration and operations 12 17 27 19 18 4 3 31 40 106
2017 Human resources 15 15 10 20 36 5 0 31 59 20
2017 Information technology 18 27 11 22 16 0 5 48 40 18
2017 None of the above 4 18 11 4 23 5 33 36 45 18
2014 Client contact centre 7 13 33 18 29 0 0 19 47 16
2014 Legal services 8 9 22 16 32 5 8 20 55 104
2014 Administration and operations 14 15 20 19 25 3 5 31 47 140
2014 Human resources 6 22 14 18 40 0 0 28 58 15
2014 Financial management 0 13 6 42 29 10 0 14 79 14
2014 Information management 9 16 0 36 32 0 7 27 73 12
2014 Information technology 9 23 14 9 45 0 0 32 55 22
2014 Other services to the public 18 23 24 19 12 0 4 43 32 17
2014 None of the above 6 9 15 14 39 6 11 18 64 34

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 51 0 15 24 0 0 61 39 12
2017 Security 8 73 0 11 0 0 8 88 12 11
2017 Legal services 35 32 15 13 5 0 0 67 18 107
2017 Administration and operations 25 45 18 7 5 1 0 70 12 106
2017 Human resources 44 34 10 7 5 0 0 79 12 20
2017 Information technology 51 39 11 0 0 0 0 89 0 18
2017 None of the above 28 29 26 11 5 0 0 58 16 18
2014 Client contact centre 0 38 26 30 7 0 0 38 36 16
2014 Legal services 18 38 22 13 8 2 0 57 21 104
2014 Administration and operations 21 38 14 14 12 1 0 60 26 140
2014 Human resources 46 28 6 14 6 0 0 74 20 15
2014 Financial management 10 48 10 26 6 0 0 58 32 14
2014 Information management 9 42 25 24 0 0 0 51 24 12
2014 Information technology 14 32 14 18 23 0 0 45 41 22
2014 Other services to the public 12 41 30 17 0 0 0 53 17 17
2014 None of the above 12 21 39 9 18 0 0 34 28 34

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 51 7 24 9 0 0 61 32 12
2017 Security 34 30 19 9 0 0 8 70 9 11
2017 Legal services 40 28 16 11 3 1 0 69 15 107
2017 Administration and operations 30 32 15 12 10 1 0 62 23 106
2017 Human resources 49 31 5 15 0 0 0 80 15 20
2017 Information technology 62 22 5 11 0 0 0 84 11 18
2017 None of the above 28 39 16 5 11 0 0 67 16 18
2014 Client contact centre 13 45 6 29 7 0 0 58 36 16
2014 Legal services 20 39 22 9 7 2 2 61 16 104
2014 Administration and operations 31 32 14 13 9 0 1 64 23 140
2014 Human resources 40 28 14 12 6 0 0 68 18 15
2014 Financial management 29 45 0 26 0 0 0 74 26 14
2014 Information management 9 41 33 7 9 0 0 51 16 12
2014 Information technology 23 23 23 23 9 0 0 45 32 22
2014 Other services to the public 18 47 23 0 12 0 0 65 12 17
2014 None of the above 21 25 27 15 13 0 0 46 28 34

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 31 18 15 17 0 0 49 32 12
2017 Security 25 47 20 0 0 0 8 79 0 11
2017 Legal services 34 40 11 10 4 0 1 75 14 107
2017 Administration and operations 31 39 19 7 4 0 0 71 10 106
2017 Human resources 44 31 10 5 10 0 0 76 15 20
2017 Information technology 51 38 5 0 0 0 5 94 0 18
2017 None of the above 38 41 4 16 0 0 0 79 16 18
2014 Client contact centre 6 45 23 19 7 0 0 51 26 16
2014 Legal services 24 42 21 8 5 0 0 66 13 104
2014 Administration and operations 26 34 17 12 10 0 1 61 22 140
2014 Human resources 14 60 26 0 0 0 0 74 0 15
2014 Financial management 16 35 16 26 6 0 0 52 32 14
2014 Information management 7 61 14 18 0 0 0 68 18 12
2014 Information technology 23 23 18 32 5 0 0 45 36 22
2014 Other services to the public 30 29 29 12 0 0 0 59 12 17
2014 None of the above 24 26 23 13 13 0 0 51 26 34

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 50 32 0 18 0 0 50 18 12
2017 Security 8 53 22 9 0 0 8 67 9 11
2017 Legal services 20 32 22 8 7 11 0 59 17 108
2017 Administration and operations 14 34 24 12 10 6 0 51 23 105
2017 Human resources 34 39 10 10 0 7 0 79 10 20
2017 Information technology 23 55 22 0 0 0 0 78 0 18
2017 None of the above 22 29 18 0 16 10 4 60 19 18

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 42 9 0 17 0 0 74 17 12
2017 Security 34 47 11 0 9 0 0 80 9 11
2017 Legal services 43 32 9 10 4 1 1 76 14 108
2017 Administration and operations 42 27 18 8 5 0 0 69 13 106
2017 Human resources 69 20 0 12 0 0 0 88 12 20
2017 Information technology 45 44 5 0 5 0 0 89 5 18
2017 None of the above 29 37 11 11 11 0 0 67 22 18
2014 Client contact centre 13 38 36 7 6 0 0 51 13 16
2014 Legal services 25 33 28 7 3 4 1 61 10 104
2014 Administration and operations 35 30 15 12 5 0 2 67 18 140
2014 Human resources 32 40 28 0 0 0 0 72 0 15
2014 Financial management 19 29 13 26 13 0 0 48 39 14
2014 Information management 51 31 18 0 0 0 0 82 0 12
2014 Information technology 18 18 23 9 32 0 0 36 41 22
2014 Other services to the public 30 41 18 11 0 0 0 72 11 17
2014 None of the above 27 29 21 9 8 3 3 60 18 34

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 42 25 7 0 0 0 69 7 12
2017 Security 64 16 0 0 20 0 0 80 20 11
2017 Legal services 27 22 12 6 16 0 17 59 26 108
2017 Administration and operations 31 28 16 8 7 2 9 66 16 106
2017 Human resources 35 15 15 21 5 5 5 55 29 20
2017 Information technology 67 11 0 11 11 0 0 78 22 18
2017 None of the above 6 16 5 35 5 5 27 32 60 18
2014 Client contact centre 13 58 0 20 5 0 5 74 26 16
2014 Legal services 24 18 11 9 14 2 22 55 31 103
2014 Administration and operations 33 21 12 12 8 1 14 63 23 140
2014 Human resources 32 20 20 12 0 0 16 62 14 15
2014 Financial management 16 19 16 35 6 0 6 38 45 14
2014 Information management 34 41 18 0 0 0 7 81 0 12
2014 Information technology 36 18 9 14 23 0 0 55 36 22
2014 Other services to the public 36 17 6 0 18 6 17 69 24 17
2014 None of the above 18 15 16 17 15 6 13 41 39 34

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 24 18 0 7 0 0 75 7 12
2017 Security 30 16 8 45 0 0 0 47 45 11
2017 Legal services 42 32 16 4 6 0 1 75 9 107
2017 Administration and operations 35 44 15 1 3 0 1 80 4 106
2017 Human resources 5 39 31 25 0 0 0 44 25 20
2017 Information technology 29 27 11 17 11 0 5 60 29 18
2017 None of the above 50 23 11 5 5 7 0 77 11 18
2014 Client contact centre 46 23 19 7 6 0 0 68 13 16
2014 Legal services 36 36 19 6 2 0 0 72 9 104
2014 Administration and operations 31 34 23 9 3 0 1 65 12 139
2014 Human resources 22 24 18 18 18 0 0 46 36 15
2014 Financial management 10 23 35 6 26 0 0 32 32 14
2014 Information management 44 23 25 0 8 0 0 67 8 12
2014 Information technology 27 32 18 5 18 0 0 59 23 22
2014 Other services to the public 55 23 6 10 6 0 0 78 16 17
2014 None of the above 45 34 14 0 7 0 0 79 7 34

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 18 25 0 17 0 0 58 17 12
2017 Security 27 19 8 8 9 0 28 65 24 11
2017 Legal services 46 27 3 8 8 2 6 79 17 108
2017 Administration and operations 39 19 16 11 7 5 3 63 20 106
2017 Human resources 79 15 0 0 0 0 7 100 0 20
2017 Information technology 72 16 11 0 0 0 0 89 0 18
2017 None of the above 45 38 0 0 5 0 11 94 6 18
2014 Client contact centre 26 32 6 25 6 0 5 60 33 16
2014 Legal services 30 30 13 9 4 6 7 70 16 104
2014 Administration and operations 40 22 15 4 6 5 7 71 12 140
2014 Human resources 60 20 14 0 6 0 0 80 6 15
2014 Financial management 16 42 23 13 6 0 0 58 19 14
2014 Information management 40 34 9 7 9 0 0 74 16 12
2014 Information technology 23 27 14 0 23 9 5 58 26 22
2014 Other services to the public 65 6 0 6 12 0 10 80 20 17
2014 None of the above 33 19 22 10 8 3 5 56 20 34

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 24 31 45 12
2017 Security 26 47 27 11
2017 Legal services 35 33 32 108
2017 Administration and operations 38 25 37 106
2017 Human resources 51 25 25 20
2017 Information technology 22 34 44 18
2017 None of the above 47 37 16 18
2014 Client contact centre 29 13 57 16
2014 Legal services 29 40 31 104
2014 Administration and operations 26 35 38 140
2014 Human resources 66 22 12 15
2014 Financial management 42 16 42 14
2014 Information management 39 19 42 12
2014 Information technology 41 23 36 22
2014 Other services to the public 29 49 23 17
2014 None of the above 28 28 44 34

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Legal services 12 8 26 0 51 3 35
2017 Administration and operations 21 14 45 3 10 7 38
2017 Human resources 10 19 58 0 0 13 10
2014 Legal services 26 18 28 3 9999 24 31
2014 Administration and operations 14 8 53 14 9999 10 37
2014 Human resources 0 12 76 0 9999 12 10
2014 None of the above 23 12 37 8 9999 19 10
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 58 9 9 0 0 0 82 9 12
2017 Security 36 47 9 8 0 0 0 83 8 11
2017 Legal services 55 36 5 4 0 0 0 92 4 108
2017 Administration and operations 38 45 9 5 3 0 0 83 8 106
2017 Human resources 59 31 5 5 0 0 0 90 5 20
2017 Information technology 40 55 5 0 0 0 0 95 0 18
2017 None of the above 39 41 15 0 5 0 0 80 5 18
2014 Client contact centre 7 51 29 0 7 7 0 62 7 16
2014 Legal services 36 40 16 6 2 1 0 76 8 104
2014 Administration and operations 45 38 9 5 3 0 0 83 8 140
2014 Human resources 52 20 14 6 0 0 8 78 6 15
2014 Financial management 29 42 10 13 6 0 0 71 19 14
2014 Information management 27 57 15 0 0 0 0 85 0 12
2014 Information technology 36 27 18 9 5 5 0 67 14 22
2014 Other services to the public 67 28 0 4 0 0 0 96 4 17
2014 None of the above 39 23 23 6 6 0 3 64 12 34

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 44 15 15 9 7 0 57 26 12
2017 Security 19 53 11 9 0 0 8 79 9 11
2017 Legal services 28 37 19 7 5 3 0 68 12 108
2017 Administration and operations 24 44 14 13 5 0 0 69 17 106
2017 Human resources 35 36 10 15 5 0 0 71 20 20
2017 Information technology 29 33 22 16 0 0 0 61 16 18
2017 None of the above 16 46 23 11 0 0 4 64 11 18
2014 Client contact centre 13 27 41 13 7 0 0 40 19 16
2014 Legal services 19 33 36 4 4 2 1 54 9 103
2014 Administration and operations 25 40 19 11 3 1 1 66 15 140
2014 Human resources 26 52 16 0 6 0 0 78 6 15
2014 Financial management 13 45 23 6 13 0 0 58 19 14
2014 Information management 9 32 24 25 9 0 0 42 34 12
2014 Information technology 14 23 27 14 23 0 0 36 36 22
2014 Other services to the public 24 31 41 4 0 0 0 54 4 17
2014 None of the above 15 32 35 3 10 5 0 50 14 34

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 25 26 25 0 0 15 30 39 12
2017 Security 29 27 16 19 0 0 8 21 61 11
2017 Legal services 5 17 27 22 19 2 7 45 25 108
2017 Administration and operations 7 13 42 24 8 3 3 34 22 106
2017 Human resources 26 20 49 5 0 0 0 5 46 20
2017 Information technology 33 22 40 5 0 0 0 5 55 18
2017 None of the above 15 21 17 24 22 0 0 46 36 18
2014 Client contact centre 30 43 13 7 0 0 7 7 79 16
2014 Legal services 4 14 38 25 11 1 7 39 19 104
2014 Administration and operations 7 26 38 13 10 2 3 25 35 140
2014 Human resources 26 26 48 0 0 0 0 0 52 15
2014 Financial management 32 39 29 0 0 0 0 0 71 14
2014 Information management 0 57 43 0 0 0 0 0 57 12
2014 Information technology 55 23 14 5 5 0 0 9 77 22
2014 Other services to the public 6 9 30 24 24 6 0 52 16 17
2014 None of the above 9 11 36 16 17 2 9 37 23 34

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 23 35 9 0 0 16 11 48 12
2017 Security 20 34 30 8 0 0 8 9 58 11
2017 Legal services 9 14 22 20 25 4 6 50 25 108
2017 Administration and operations 7 18 30 26 10 2 6 40 27 106
2017 Human resources 15 5 49 10 10 12 0 23 22 20
2017 Information technology 6 29 47 6 0 6 6 7 40 17
2017 None of the above 5 31 12 23 22 6 0 48 39 18
2014 Client contact centre 24 43 6 7 0 13 7 8 84 16
2014 Legal services 7 18 23 27 9 3 12 43 30 103
2014 Administration and operations 11 20 30 16 14 4 5 33 34 140
2014 Human resources 12 0 38 32 12 0 6 47 13 15
2014 Financial management 29 26 32 13 0 0 0 13 55 14
2014 Information management 26 25 32 18 0 0 0 18 50 12
2014 Information technology 50 9 18 18 0 0 5 19 62 22
2014 Other services to the public 13 9 30 24 18 6 0 45 23 17
2014 None of the above 10 9 38 8 21 8 6 34 22 34

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 31 18 35 0 0 15 42 37 12
2017 Security 9 36 28 11 0 0 16 13 53 11
2017 Legal services 5 14 21 22 28 1 9 56 21 108
2017 Administration and operations 5 24 32 23 9 0 8 35 31 106
2017 Human resources 25 19 21 15 15 0 5 31 46 20
2017 Information technology 12 17 30 18 6 6 12 29 35 17
2017 None of the above 22 10 10 17 23 6 13 49 39 18
2014 Client contact centre 44 36 7 7 0 0 7 7 85 16
2014 Legal services 7 17 21 29 12 2 12 48 28 104
2014 Administration and operations 13 21 26 19 12 4 5 34 37 139
2014 Human resources 38 26 22 0 14 0 0 14 64 15
2014 Financial management 35 13 32 19 0 0 0 19 48 14
2014 Information management 30 16 17 27 9 0 0 37 46 12
2014 Information technology 14 27 32 23 0 5 0 24 43 22
2014 Other services to the public 11 16 18 18 24 6 6 49 31 17
2014 None of the above 13 16 29 3 20 5 16 29 35 34

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 7 9 51 9 0 15 71 18 12
2017 Security 9 20 25 19 11 0 16 36 34 11
2017 Legal services 1 6 26 35 27 0 5 66 7 107
2017 Administration and operations 8 10 34 32 12 0 5 46 18 105
2017 Human resources 25 17 39 5 15 0 0 20 41 20
2017 Information technology 12 18 47 11 6 0 6 18 31 17
2017 None of the above 11 15 11 29 24 4 6 59 28 18
2014 Client contact centre 19 18 25 31 0 0 7 34 40 16
2014 Legal services 6 11 26 37 13 2 6 54 18 103
2014 Administration and operations 6 16 24 29 20 1 4 52 23 138
2014 Human resources 6 24 48 14 8 0 0 22 30 15
2014 Financial management 13 26 52 0 10 0 0 10 39 14
2014 Information management 7 17 25 41 9 0 0 51 24 12
2014 Information technology 48 24 0 19 10 0 0 29 71 21
2014 Other services to the public 0 11 17 42 24 6 0 71 11 17
2014 None of the above 11 3 36 23 18 2 7 45 16 34

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 22 54 0 0 0 0 0 46 12
2017 Security 26 41 8 8 8 0 8 18 73 11
2017 Legal services 15 19 25 13 21 2 5 36 36 108
2017 Administration and operations 16 35 25 13 5 1 5 20 54 106
2017 Human resources 29 24 21 10 10 5 0 21 57 20
2017 Information technology 35 35 17 6 6 0 0 12 71 17
2017 None of the above 20 11 14 24 19 0 11 49 35 18
2014 Client contact centre 38 37 12 7 0 0 7 7 80 16
2014 Legal services 19 23 21 21 8 1 9 31 46 104
2014 Administration and operations 25 24 23 12 11 2 3 24 52 140
2014 Human resources 36 12 36 8 8 0 0 16 48 15
2014 Financial management 42 29 19 10 0 0 0 10 71 14
2014 Information management 33 50 9 0 0 0 7 0 90 12
2014 Information technology 55 18 9 18 0 0 0 18 73 22
2014 Other services to the public 12 39 24 6 12 6 0 20 55 17
2014 None of the above 21 8 27 23 15 2 3 41 31 34

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 22 18 42 0 9 0 47 34 12
2017 Security 17 8 39 16 11 0 8 30 27 11
2017 Legal services 13 14 20 12 26 8 7 45 31 107
2017 Administration and operations 18 18 32 18 9 1 4 29 38 106
2017 Human resources 20 29 24 12 10 5 0 23 52 20
2017 Information technology 6 24 18 29 6 0 18 43 36 17
2017 None of the above 6 28 12 23 14 11 6 45 41 17
2014 Client contact centre 35 13 25 7 0 7 13 8 61 16
2014 Legal services 9 15 19 23 11 2 20 45 31 104
2014 Administration and operations 4 21 25 24 13 5 6 43 29 139
2014 Human resources 6 30 20 30 8 0 6 41 38 15
2014 Financial management 16 13 65 6 0 0 0 6 29 14
2014 Information management 50 23 9 18 0 0 0 18 73 12
2014 Information technology 23 23 18 27 5 0 5 33 48 22
2014 Other services to the public 6 12 27 24 18 6 6 48 21 17
2014 None of the above 15 18 35 9 18 0 6 28 35 34

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 24 25 0 18 9 15 24 43 12
2017 Security 9 11 42 30 0 0 8 33 21 11
2017 Legal services 10 17 23 18 23 3 6 45 30 108
2017 Administration and operations 13 17 32 21 9 4 5 33 33 106
2017 Human resources 25 19 15 29 5 7 0 37 47 20
2017 Information technology 12 24 35 12 18 0 0 30 35 17
2017 None of the above 16 15 5 16 24 11 13 52 41 18
2014 Client contact centre 26 34 13 20 0 0 7 21 65 16
2014 Legal services 10 16 33 15 5 6 15 25 34 104
2014 Administration and operations 13 22 28 13 13 4 5 29 39 140
2014 Human resources 12 32 34 6 16 0 0 22 44 15
2014 Financial management 26 16 35 23 0 0 0 23 42 14
2014 Information management 18 34 30 0 10 0 8 11 57 11
2014 Information technology 9 14 27 36 5 5 5 45 25 22
2014 Other services to the public 4 29 24 24 12 6 0 39 35 17
2014 None of the above 13 22 33 14 12 0 6 28 37 34

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 35 7 9 9 0 9 74 19 12
2017 Security 25 25 19 11 11 0 8 55 24 11
2017 Legal services 38 35 11 8 7 1 0 74 15 108
2017 Administration and operations 39 33 13 8 7 0 0 72 15 105
2017 Human resources 69 26 5 0 0 0 0 95 0 20
2017 Information technology 45 44 0 0 11 0 0 89 11 18
2017 None of the above 40 38 5 11 0 0 4 82 12 18
2014 Client contact centre 22 38 20 13 7 0 0 60 20 16
2014 Legal services 27 39 7 9 10 7 1 71 21 104
2014 Administration and operations 41 25 9 10 13 1 1 67 23 140
2014 Human resources 66 20 6 0 8 0 0 86 8 15
2014 Financial management 23 55 13 10 0 0 0 77 10 14
2014 Information management 42 40 18 0 0 0 0 82 0 12
2014 Information technology 23 32 5 18 18 5 0 57 38 22
2014 Other services to the public 52 17 6 12 13 0 0 69 25 17
2014 None of the above 39 27 8 9 13 0 3 68 23 34

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 51 0 0 9 0 9 91 9 12
2017 Security 25 17 27 11 0 11 8 52 14 11
2017 Legal services 31 52 8 8 1 1 0 84 9 108
2017 Administration and operations 35 42 13 7 4 0 0 76 11 106
2017 Human resources 59 36 0 5 0 0 0 95 5 20
2017 Information technology 51 22 17 5 5 0 0 73 11 18
2017 None of the above 36 43 0 11 6 0 4 82 18 18
2014 Client contact centre 29 39 20 13 0 0 0 67 13 16
2014 Legal services 27 46 14 10 3 0 0 73 13 104
2014 Administration and operations 34 37 11 12 6 0 0 71 18 139
2014 Human resources 70 22 8 0 0 0 0 92 0 15
2014 Financial management 35 48 0 16 0 0 0 84 16 14
2014 Information management 14 59 19 8 0 0 0 73 8 12
2014 Information technology 18 45 9 5 23 0 0 64 27 22
2014 Other services to the public 42 33 6 6 13 0 0 75 19 17
2014 None of the above 38 31 19 0 12 0 0 69 12 34

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 51 25 0 0 0 0 75 0 12
2017 Security 34 19 28 0 11 0 8 58 12 11
2017 Legal services 38 27 17 4 4 10 0 72 9 108
2017 Administration and operations 37 36 13 6 4 4 0 76 10 106
2017 Human resources 49 36 15 0 0 0 0 85 0 20
2017 Information technology 50 39 0 0 0 11 0 100 0 18
2017 None of the above 27 40 17 0 5 7 4 75 6 18
2014 Client contact centre 0 64 24 5 0 7 0 69 5 16
2014 Legal services 31 37 16 5 5 2 3 72 11 104
2014 Administration and operations 40 35 15 1 5 5 0 78 7 140
2014 Human resources 28 66 6 0 0 0 0 94 0 15
2014 Financial management 16 65 13 6 0 0 0 81 6 14
2014 Information management 33 42 15 0 9 0 0 75 9 12
2014 Information technology 41 18 27 9 0 5 0 62 10 22
2014 Other services to the public 55 9 25 6 0 0 6 67 6 17
2014 None of the above 21 38 17 7 10 8 0 64 18 34

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 51 15 0 0 9 0 83 0 12
2017 Security 16 47 17 11 0 0 8 70 12 11
2017 Legal services 33 43 11 4 5 4 0 78 10 108
2017 Administration and operations 26 42 16 9 4 3 0 71 13 105
2017 Human resources 54 31 15 0 0 0 0 85 0 20
2017 Information technology 50 39 5 0 0 5 0 94 0 18
2017 None of the above 27 46 5 0 16 0 4 77 17 18
2014 Client contact centre 6 63 31 0 0 0 0 69 0 16
2014 Legal services 26 43 20 2 5 3 1 72 7 104
2014 Administration and operations 36 43 10 8 3 1 0 79 11 140
2014 Human resources 40 46 6 8 0 0 0 86 8 15
2014 Financial management 16 58 13 13 0 0 0 74 13 14
2014 Information management 16 52 22 0 9 0 0 69 9 12
2014 Information technology 41 23 14 14 5 5 0 67 19 22
2014 Other services to the public 60 15 19 6 0 0 0 75 6 17
2014 None of the above 29 41 15 9 7 0 0 70 15 34

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 25 15 17 0 9 0 64 19 12
2017 Security 34 49 9 0 0 0 8 91 0 11
2017 Legal services 49 37 7 4 3 0 0 86 8 108
2017 Administration and operations 42 38 11 5 4 0 0 80 9 106
2017 Human resources 52 38 0 5 5 0 0 90 10 19
2017 Information technology 50 33 16 0 0 0 0 84 0 18
2017 None of the above 46 33 5 5 5 0 4 83 11 18
2014 Client contact centre 19 50 24 0 6 0 0 70 6 16
2014 Legal services 37 42 11 5 4 1 0 80 9 103
2014 Administration and operations 46 37 8 5 4 0 0 83 9 140
2014 Human resources 58 34 0 8 0 0 0 92 8 15
2014 Financial management 23 45 19 13 0 0 0 68 13 14
2014 Information management 23 68 8 0 0 0 0 92 0 12
2014 Information technology 27 36 14 9 14 0 0 64 23 22
2014 Other services to the public 65 17 12 6 0 0 0 82 6 17
2014 None of the above 34 27 21 6 10 2 0 63 16 34

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 29 19 18 9 0 17 44 33 11
2017 Security 25 9 38 0 20 0 8 37 21 11
2017 Legal services 17 28 17 15 9 9 5 53 28 108
2017 Administration and operations 19 31 23 14 8 3 2 53 23 106
2017 Human resources 44 39 5 7 0 5 0 88 7 20
2017 Information technology 23 28 27 0 11 0 11 57 12 18
2017 None of the above 11 27 10 17 11 0 23 50 37 18
2014 Client contact centre 11 18 32 6 26 0 7 31 35 16
2014 Legal services 20 27 17 13 13 7 4 52 29 104
2014 Administration and operations 24 27 22 12 11 3 2 53 24 139
2014 Human resources 46 28 14 0 0 0 12 84 0 15
2014 Financial management 26 26 6 23 6 0 13 59 33 14
2014 Information management 16 57 26 0 0 0 0 74 0 12
2014 Information technology 9 14 36 18 18 0 5 24 38 22
2014 Other services to the public 29 18 29 12 12 0 0 47 25 17
2014 None of the above 15 34 21 12 15 3 0 50 28 34

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 52 16 0 0 16 0 81 0 12
2017 Security 31 38 9 0 12 0 9 76 14 10
2017 Legal services 45 37 9 4 2 4 0 85 6 108
2017 Administration and operations 36 39 15 5 3 2 0 77 8 105
2017 Human resources 49 34 12 0 0 5 0 88 0 20
2017 Information technology 40 33 27 0 0 0 0 73 0 18
2017 None of the above 48 36 6 0 0 6 5 93 0 17
2014 Client contact centre 0 34 13 20 7 13 14 46 37 16
2014 Legal services 24 48 11 5 3 8 1 79 8 104
2014 Administration and operations 32 44 13 5 1 4 1 80 7 140
2014 Human resources 44 40 8 0 0 8 0 91 0 15
2014 Financial management 32 45 16 0 0 6 0 83 0 14
2014 Information management 32 59 9 0 0 0 0 91 0 12
2014 Information technology 23 23 27 0 5 14 9 59 6 22
2014 Other services to the public 47 35 12 0 6 0 0 81 6 17
2014 None of the above 26 43 18 3 3 7 0 74 7 34

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 51 9 9 9 0 0 73 18 12
2017 Security 36 16 31 0 0 9 8 63 0 11
2017 Legal services 44 30 10 8 4 4 0 76 13 108
2017 Administration and operations 31 40 14 8 2 3 1 75 10 106
2017 Human resources 59 26 5 10 0 0 0 85 10 20
2017 Information technology 36 35 11 0 6 12 0 81 7 17
2017 None of the above 37 30 17 6 0 6 5 75 7 17
2014 Client contact centre 13 18 32 24 0 0 14 35 28 16
2014 Legal services 24 40 14 6 9 7 0 69 16 103
2014 Administration and operations 36 35 16 9 2 3 1 73 11 140
2014 Human resources 74 20 0 6 0 0 0 94 6 15
2014 Financial management 45 26 23 6 0 0 0 71 6 14
2014 Information management 7 77 16 0 0 0 0 84 0 12
2014 Information technology 14 45 14 5 18 5 0 62 24 22
2014 Other services to the public 46 23 30 0 0 0 0 70 0 17
2014 None of the above 26 38 15 12 7 3 0 66 19 34

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 82 0 9 0 9 0 91 9 12
2017 Security 27 19 16 11 9 9 8 56 24 11
2017 Legal services 27 25 25 10 5 7 1 56 17 108
2017 Administration and operations 19 30 25 11 8 5 2 53 21 105
2017 Human resources 35 34 15 10 0 7 0 74 10 20
2017 Information technology 23 28 27 0 16 5 0 54 17 18
2017 None of the above 11 29 5 26 18 7 4 45 49 18
2014 Client contact centre 0 31 38 13 5 6 7 36 21 16
2014 Legal services 19 25 26 10 12 6 2 47 25 104
2014 Administration and operations 21 36 19 11 6 6 1 61 18 140
2014 Human resources 42 38 20 0 0 0 0 80 0 15
2014 Financial management 6 48 23 23 0 0 0 55 23 14
2014 Information management 0 43 34 9 7 7 0 46 18 12
2014 Information technology 5 14 27 23 23 9 0 20 50 22
2014 Other services to the public 39 25 30 0 6 0 0 63 6 17
2014 None of the above 14 17 29 19 7 7 8 36 30 34

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 49 0 18 9 16 0 69 31 12
2017 Security 34 27 0 0 20 11 8 76 24 11
2017 Legal services 17 22 12 11 13 22 3 52 32 108
2017 Administration and operations 13 18 26 15 11 15 3 37 31 106
2017 Human resources 30 20 15 10 0 21 5 67 13 20
2017 Information technology 18 22 27 5 11 5 11 48 19 18
2017 None of the above 13 16 5 27 16 13 10 38 55 18
2014 Client contact centre 13 14 40 10 18 6 0 28 30 16
2014 Legal services 13 26 16 16 18 11 1 44 38 104
2014 Administration and operations 17 20 22 14 15 8 5 42 33 140
2014 Human resources 34 18 6 20 0 22 0 67 26 15
2014 Financial management 16 6 13 52 0 13 0 26 59 14
2014 Information management 0 18 56 26 0 0 0 18 26 12
2014 Information technology 5 9 27 9 32 9 9 17 50 22
2014 Other services to the public 18 12 35 12 0 18 4 39 16 17
2014 None of the above 12 18 19 9 21 13 8 38 38 34

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 58 18 17 0 0 0 65 17 12
2017 Security 64 16 0 20 0 0 0 80 20 11
2017 Legal services 36 39 5 14 6 0 0 75 20 108
2017 Administration and operations 34 42 7 13 3 0 0 77 16 106
2017 Human resources 25 46 5 19 5 0 0 71 24 20
2017 Information technology 23 49 11 16 0 0 0 73 16 18
2017 None of the above 23 48 0 20 10 0 0 70 30 18
2014 Client contact centre 11 44 7 25 13 0 0 56 37 16
2014 Legal services 27 48 7 16 2 0 0 76 17 104
2014 Administration and operations 25 37 7 18 13 0 0 62 31 140
2014 Human resources 22 56 0 22 0 0 0 78 22 15
2014 Financial management 0 81 0 6 13 0 0 81 19 14
2014 Information management 23 34 26 17 0 0 0 57 17 12
2014 Information technology 9 32 0 41 18 0 0 41 59 22
2014 Other services to the public 31 59 0 10 0 0 0 90 10 17
2014 None of the above 31 34 12 20 3 0 0 65 23 34

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 41 35 7 0 0 0 58 7 12
2017 Security 53 30 9 8 0 0 0 83 8 11
2017 Legal services 42 39 3 10 4 1 0 82 15 108
2017 Administration and operations 42 36 9 9 3 0 0 79 12 106
2017 Human resources 40 36 10 15 0 0 0 76 15 20
2017 Information technology 51 27 0 16 5 0 0 78 22 18
2017 None of the above 50 23 12 4 11 0 0 72 15 18
2014 Client contact centre 20 57 5 18 0 0 0 77 18 16
2014 Legal services 37 42 7 10 4 0 1 80 13 102
2014 Administration and operations 47 32 7 8 6 0 0 79 14 139
2014 Human resources 46 26 0 28 0 0 0 72 28 15
2014 Financial management 6 71 6 16 0 0 0 77 16 14
2014 Information management 35 47 9 8 0 0 0 82 8 12
2014 Information technology 36 36 9 14 5 0 0 73 18 22
2014 Other services to the public 53 31 4 12 0 0 0 84 12 17
2014 None of the above 52 21 11 9 7 0 0 73 16 34

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 82 9 0 0 0 0 91 0 12
2017 Security 25 49 9 8 9 0 0 74 17 11
2017 Legal services 48 34 6 9 2 0 1 83 10 108
2017 Administration and operations 40 49 5 3 3 0 0 89 6 104
2017 Human resources 59 15 5 21 0 0 0 74 21 20
2017 Information technology 40 39 16 5 0 0 0 78 5 18
2017 None of the above 34 32 12 10 11 0 0 66 22 18
2014 Client contact centre 13 63 19 0 5 0 0 76 5 16
2014 Legal services 30 49 15 5 0 1 0 79 5 104
2014 Administration and operations 38 36 15 8 2 0 0 75 10 140
2014 Human resources 72 28 0 0 0 0 0 100 0 15
2014 Financial management 23 48 23 0 6 0 0 71 6 14
2014 Information management 42 40 0 18 0 0 0 82 18 12
2014 Information technology 23 27 27 14 9 0 0 50 23 22
2014 Other services to the public 34 41 6 18 0 0 0 76 18 17
2014 None of the above 30 46 11 6 3 3 0 78 10 34

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 59 9 0 0 0 0 91 0 12
2017 Security 71 20 0 9 0 0 0 91 9 11
2017 Legal services 73 20 2 2 2 1 1 95 4 107
2017 Administration and operations 72 24 2 1 0 0 0 97 1 106
2017 Human resources 66 29 0 0 5 0 0 95 5 20
2017 Information technology 77 18 0 0 0 0 6 100 0 17
2017 None of the above 62 22 0 11 5 0 0 83 17 18
2014 Client contact centre 40 42 13 5 0 0 0 82 5 16
2014 Legal services 58 32 6 3 0 0 1 91 3 104
2014 Administration and operations 72 18 4 2 2 1 1 92 4 140
2014 Human resources 54 40 0 6 0 0 0 94 6 15
2014 Financial management 48 32 19 0 0 0 0 81 0 14
2014 Information management 47 15 24 7 0 0 7 67 7 12
2014 Information technology 55 23 5 9 0 5 5 85 10 22
2014 Other services to the public 69 25 6 0 0 0 0 94 0 17
2014 None of the above 55 30 12 0 3 0 0 85 3 34

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 31 36 9 0 7 0 52 9 12
2017 Security 56 36 0 9 0 0 0 91 9 11
2017 Legal services 58 25 6 9 2 0 0 83 11 108
2017 Administration and operations 52 32 8 7 0 0 1 84 7 106
2017 Human resources 44 41 5 10 0 0 0 85 10 20
2017 Information technology 62 33 5 0 0 0 0 95 0 18
2017 None of the above 51 28 6 5 5 0 4 82 11 18
2014 Client contact centre 46 18 0 36 0 0 0 64 36 16
2014 Legal services 51 29 8 7 3 0 2 81 10 104
2014 Administration and operations 64 20 6 7 1 0 1 85 9 140
2014 Human resources 32 54 0 14 0 0 0 86 14 15
2014 Financial management 29 45 16 10 0 0 0 74 10 14
2014 Information management 53 47 0 0 0 0 0 100 0 12
2014 Information technology 59 5 14 9 14 0 0 64 23 22
2014 Other services to the public 76 12 12 0 0 0 0 88 0 17
2014 None of the above 55 25 10 3 6 0 0 80 9 34

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 41 9 0 0 0 9 91 0 12
2017 Security 67 16 9 0 0 0 8 91 0 11
2017 Legal services 58 22 6 8 4 1 1 82 12 108
2017 Administration and operations 64 23 5 5 1 0 2 89 5 106
2017 Human resources 64 31 5 0 0 0 0 95 0 20
2017 Information technology 72 11 5 11 0 0 0 84 11 18
2017 None of the above 52 23 16 0 5 0 4 78 6 18
2014 Client contact centre 37 32 18 7 0 6 0 74 7 16
2014 Legal services 52 28 4 8 4 0 5 84 12 104
2014 Administration and operations 66 17 6 4 3 0 4 87 7 139
2014 Human resources 72 20 0 8 0 0 0 92 8 15
2014 Financial management 58 29 13 0 0 0 0 87 0 14
2014 Information management 69 14 8 8 0 0 0 83 8 12
2014 Information technology 45 23 0 27 5 0 0 68 32 22
2014 Other services to the public 70 18 6 0 0 0 6 94 0 17
2014 None of the above 49 23 15 9 0 0 3 75 10 34

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 75 16 0 0 0 0 9 100 0 12
2017 Security 74 9 9 0 0 0 8 91 0 11
2017 Legal services 85 10 1 1 1 0 2 97 2 107
2017 Administration and operations 81 14 3 2 1 0 0 94 3 106
2017 Human resources 85 15 0 0 0 0 0 100 0 20
2017 Information technology 78 11 5 0 0 0 5 94 0 18
2017 None of the above 73 17 4 5 0 0 0 90 5 18
2014 Client contact centre 45 50 0 5 0 0 0 95 5 16
2014 Legal services 74 18 6 1 1 0 1 92 2 104
2014 Administration and operations 80 10 3 1 4 0 2 92 5 140
2014 Human resources 94 6 0 0 0 0 0 100 0 15
2014 Financial management 81 13 6 0 0 0 0 94 0 14
2014 Information management 69 22 0 0 9 0 0 91 9 12
2014 Information technology 73 18 9 0 0 0 0 91 0 22
2014 Other services to the public 82 18 0 0 0 0 0 100 0 17
2014 None of the above 64 21 15 0 0 0 0 85 0 34

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 43 0 9 0 0 7 91 9 12
2017 Security 58 25 9 0 0 0 8 91 0 11
2017 Legal services 55 31 8 2 2 3 0 88 4 108
2017 Administration and operations 57 30 10 1 1 0 1 88 2 106
2017 Human resources 54 34 5 0 0 0 7 95 0 20
2017 Information technology 67 22 0 5 0 0 5 94 6 18
2017 None of the above 49 29 5 0 0 5 10 93 0 18
2014 Client contact centre 32 39 16 0 6 6 0 76 7 16
2014 Legal services 41 32 17 4 2 3 2 76 6 104
2014 Administration and operations 57 22 8 5 2 2 3 84 8 140
2014 Human resources 56 24 12 8 0 0 0 80 8 15
2014 Financial management 48 52 0 0 0 0 0 100 0 14
2014 Information management 51 32 17 0 0 0 0 83 0 12
2014 Information technology 50 9 27 9 5 0 0 59 14 22
2014 Other services to the public 69 25 6 0 0 0 0 94 0 17
2014 None of the above 41 34 12 6 3 3 0 78 10 34

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 51 0 0 0 0 0 100 0 12
2017 Security 83 0 0 0 9 0 8 91 9 11
2017 Legal services 68 22 4 3 1 3 0 92 4 108
2017 Administration and operations 70 25 3 1 0 0 0 95 1 106
2017 Human resources 80 15 5 0 0 0 0 95 0 20
2017 Information technology 89 11 0 0 0 0 0 100 0 18
2017 None of the above 44 33 5 7 0 7 4 86 8 18
2014 Client contact centre 19 52 17 0 11 0 0 71 11 16
2014 Legal services 42 29 10 7 2 6 3 79 10 104
2014 Administration and operations 68 20 7 2 1 0 2 90 3 139
2014 Human resources 74 14 0 0 6 6 0 94 6 15
2014 Financial management 61 29 10 0 0 0 0 90 0 14
2014 Information management 60 23 8 8 0 0 0 83 8 12
2014 Information technology 27 41 14 5 0 9 5 79 5 22
2014 Other services to the public 69 25 6 0 0 0 0 94 0 17
2014 None of the above 49 21 10 5 3 12 0 79 10 34

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 49 51 12
2017 Legal services 19 81 106
2017 Administration and operations 21 79 106
2014 Legal services 19 81 104
2014 Administration and operations 15 85 140
2014 Information management 0 100 12
2014 Information technology 27 73 22
2014 None of the above 26 74 34

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Legal services 34 20
2017 Administration and operations 48 23
2014 Legal services 35 20
2014 Administration and operations 58 21

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Legal services 76 20
2017 Administration and operations 61 23
2014 Legal services 72 20
2014 Administration and operations 62 21

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 20
2014 Legal services 0 20
2014 Administration and operations 0 21

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2014 Legal services 0 20
2014 Administration and operations 0 21

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 21

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Legal services 52 20
2017 Administration and operations 46 23
2014 Legal services 46 20
2014 Administration and operations 30 21

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Legal services 34 20
2017 Administration and operations 26 23
2014 Legal services 32 20
2014 Administration and operations 35 21

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Legal services 39 20
2017 Administration and operations 37 23
2014 Legal services 37 20
2014 Administration and operations 33 21

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Legal services 47 20
2017 Administration and operations 40 23
2014 Legal services 50 20
2014 Administration and operations 63 21

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 35 23
2014 Administration and operations 25 21

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Legal services 52 20
2017 Administration and operations 39 23
2014 Legal services 49 20
2014 Administration and operations 56 21

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Legal services 40 20
2017 Administration and operations 31 23
2014 Legal services 23 20
2014 Administration and operations 38 21

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 20
2014 Legal services 0 20
2014 Administration and operations 0 21

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 23

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Legal services 43 20
2017 Administration and operations 51 23
2014 Legal services 29 20
2014 Administration and operations 43 21

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Legal services 29 20
2017 Administration and operations 36 23
2014 Legal services 44 20
2014 Administration and operations 32 21

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 23 23
2014 Legal services 28 20

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Legal services 49 20
2017 Administration and operations 70 23
2014 Legal services 64 20
2014 Administration and operations 67 21

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Legal services 32 20
2017 Administration and operations 23 23
2014 Legal services 28 20
2014 Administration and operations 27 21

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 21 23

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 27 23

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 21

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 23
2014 Legal services 0 20
2014 Administration and operations 0 21

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Legal services 22 20
2014 Administration and operations 23 21

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2014 Legal services 0 20

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 21

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 18
2017 Administration and operations 20 23
2014 Legal services 31 20

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 22 23

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 18
2017 Administration and operations 0 23

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 22 23
2014 Administration and operations 23 21

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 18

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Legal services 40 18
2017 Administration and operations 40 23
2014 Legal services 36 20
2014 Administration and operations 46 21

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 18
2014 Legal services 0 20

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Legal services 56 18
2017 Administration and operations 35 23
2014 Legal services 58 20
2014 Administration and operations 51 21

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 18

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 35 23

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 100 0 20
2017 Administration and operations 100 0 23

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 24 33 0 9 9 16 44 11 12
2017 Security 19 8 27 8 20 0 17 33 34 11
2017 Legal services 7 18 15 8 10 31 11 44 31 108
2017 Administration and operations 8 22 23 7 9 21 10 43 24 106
2017 Human resources 35 24 5 5 0 31 0 86 7 20
2017 Information technology 11 17 33 7 5 16 11 38 17 18
2017 None of the above 0 0 6 24 18 41 12 0 88 17
2014 Client contact centre 0 40 23 0 0 19 18 64 0 16
2014 Legal services 12 22 22 9 6 26 2 48 21 103
2014 Administration and operations 17 13 24 8 10 20 8 41 25 140
2014 Human resources 42 6 14 0 0 20 18 77 0 15
2014 Financial management 6 0 48 6 0 32 6 11 11 14
2014 Information management 7 65 19 9 0 0 0 72 9 12
2014 Information technology 9 9 27 18 14 18 5 24 41 22
2014 Other services to the public 37 9 31 0 0 18 6 60 0 17
2014 None of the above 17 11 12 6 9 40 6 51 27 34

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 49 18 0 9 16 0 69 10 12
2017 Security 25 17 30 0 9 11 8 52 11 11
2017 Legal services 22 30 17 7 7 15 1 62 17 108
2017 Administration and operations 20 38 21 3 8 10 0 64 13 106
2017 Human resources 45 36 10 0 0 10 0 89 0 20
2017 Information technology 34 55 5 0 0 5 0 95 0 18
2017 None of the above 11 31 22 12 12 13 0 47 27 17
2014 Client contact centre 0 47 23 0 0 19 11 67 0 16
2014 Legal services 18 33 22 7 7 12 2 59 15 104
2014 Administration and operations 27 30 21 10 4 8 1 62 15 140
2014 Human resources 50 24 20 0 0 6 0 79 0 15
2014 Financial management 13 19 45 13 0 10 0 36 14 14
2014 Information management 7 74 9 9 0 0 0 81 9 12
2014 Information technology 27 14 23 18 9 9 0 45 30 22
2014 Other services to the public 37 21 18 6 0 12 6 70 8 17
2014 None of the above 18 28 15 0 15 21 3 61 20 34

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Security 0 100 11
2017 Legal services 8 92 108
2017 Administration and operations 7 93 106
2017 Information technology 0 100 18
2017 None of the above 0 100 17
2014 Legal services 5 95 103
2014 Administration and operations 8 92 140
2014 Human resources 0 100 15
2014 Information management 0 100 12

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 58 10

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 59 10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 10

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 52 10

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 52 10

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 10

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 10

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 10

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 10

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 Administration and operations 69 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 16 33 9 0 18 25 28 15 12
2017 Security 36 8 8 9 11 20 8 61 27 11
2017 Legal services 12 16 15 2 4 39 11 57 13 108
2017 Administration and operations 19 19 18 2 6 26 11 60 12 106
2017 Human resources 45 15 16 0 0 20 5 78 0 20
2017 Information technology 25 6 35 0 0 17 17 47 0 17
2017 None of the above 6 13 15 6 0 60 0 47 15 17
2014 Client contact centre 0 25 18 0 6 38 13 51 13 16
2014 Legal services 10 19 27 1 1 34 7 50 3 104
2014 Administration and operations 17 15 21 4 4 32 8 53 12 140
2014 Human resources 34 20 14 0 0 26 6 79 0 15
2014 Financial management 0 0 35 0 0 65 0 0 0 14
2014 Information management 9 47 34 0 9 0 0 56 9 12
2014 Information technology 9 9 32 9 5 32 5 29 21 22
2014 Other services to the public 30 15 18 0 0 37 0 72 0 17
2014 None of the above 8 3 21 3 5 48 11 27 21 34

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 25 25 17 0 9 0 54 19 12
2017 Security 36 8 17 20 0 11 8 54 24 11
2017 Legal services 20 35 16 4 3 19 2 70 10 108
2017 Administration and operations 27 33 19 1 5 12 3 71 7 105
2017 Human resources 50 36 5 0 0 10 0 95 0 20
2017 Information technology 45 39 11 0 0 5 0 89 0 18
2017 None of the above 11 37 11 6 0 35 0 74 9 17
2014 Client contact centre 7 39 18 0 0 30 6 71 0 16
2014 Legal services 18 32 22 3 1 22 2 65 5 104
2014 Administration and operations 29 27 22 2 2 14 3 67 5 140
2014 Human resources 42 38 14 0 0 6 0 85 0 15
2014 Financial management 6 13 52 0 0 29 0 27 0 14
2014 Information management 19 47 25 0 9 0 0 66 9 12
2014 Information technology 23 9 36 5 5 23 0 41 12 22
2014 Other services to the public 36 27 12 0 0 25 0 84 0 17
2014 None of the above 20 23 9 3 5 33 6 71 14 34

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 21 79 107
2017 Administration and operations 14 86 106
2017 Human resources 24 76 20
2014 Legal services 18 82 104
2014 Administration and operations 16 84 140

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 64 36 23
2017 Administration and operations 79 21 15
2014 Legal services 80 20 20
2014 Administration and operations 87 13 22

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 74 19 0 7 0 0 0 93 7 15
2017 Administration and operations 40 34 9 17 0 0 0 73 17 12
2014 Legal services 57 31 6 0 6 0 0 88 6 16
2014 Administration and operations 57 21 16 5 0 0 0 79 5 19

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 52 29 0 0 0 0 71 0 11
2017 Security 19 53 8 0 0 11 8 90 0 11
2017 Legal services 14 55 9 5 7 3 7 77 13 108
2017 Administration and operations 25 50 14 6 0 2 2 79 6 106
2017 Human resources 50 19 5 12 0 0 15 81 14 20
2017 Information technology 33 56 0 0 5 0 6 94 6 18
2017 None of the above 32 29 5 6 7 11 11 78 16 17
2014 Client contact centre 24 40 7 11 0 12 6 78 14 16
2014 Legal services 18 48 13 8 2 2 9 74 11 103
2014 Administration and operations 29 51 9 2 1 0 9 88 3 140
2014 Human resources 48 34 6 0 0 0 12 93 0 15
2014 Financial management 19 58 6 0 10 0 6 83 10 14
2014 Information management 9 45 36 9 0 0 0 55 9 12
2014 Information technology 32 36 23 0 9 0 0 68 9 22
2014 Other services to the public 18 41 12 13 0 0 16 71 15 17
2014 None of the above 24 36 12 9 3 6 9 71 15 34

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 24 33 0 9 0 18 49 10 12
2017 Security 8 16 16 9 0 22 28 50 17 11
2017 Legal services 6 22 20 0 4 22 26 53 8 108
2017 Administration and operations 11 23 22 10 5 18 11 48 20 106
2017 Human resources 35 24 0 0 5 21 15 92 8 20
2017 Information technology 12 0 39 11 0 16 22 20 17 18
2017 None of the above 0 18 18 6 6 28 24 38 24 17
2014 Client contact centre 5 13 32 7 0 38 6 32 12 16
2014 Legal services 9 14 29 5 4 21 17 38 16 103
2014 Administration and operations 17 22 18 3 3 21 16 62 10 140
2014 Human resources 48 26 6 8 0 6 6 84 9 15
2014 Financial management 6 0 35 0 0 45 13 15 0 14
2014 Information management 0 19 58 0 9 0 14 22 11 12
2014 Information technology 5 9 32 9 9 18 18 21 29 22
2014 Other services to the public 22 29 24 6 0 6 12 63 7 17
2014 None of the above 12 10 23 0 10 39 7 40 18 34

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 67 25 0 9 0 0 0 91 9 12
2017 Security 47 25 0 9 11 0 8 79 21 11
2017 Legal services 41 27 7 2 3 13 8 85 5 108
2017 Administration and operations 41 34 10 5 2 4 4 82 7 106
2017 Human resources 61 24 5 0 0 0 10 95 0 20
2017 Information technology 56 33 5 0 0 0 6 94 0 18
2017 None of the above 31 23 6 11 0 24 5 76 16 17
2014 Client contact centre 38 7 25 7 0 18 6 58 9 16
2014 Legal services 26 40 16 1 2 7 9 78 3 104
2014 Administration and operations 38 32 10 4 2 4 10 82 7 140
2014 Human resources 60 28 0 0 0 0 12 100 0 15
2014 Financial management 42 26 26 0 0 0 6 72 0 14
2014 Information management 16 34 49 0 0 0 0 51 0 12
2014 Information technology 18 23 32 14 0 9 5 47 16 22
2014 Other services to the public 43 23 12 0 0 12 10 84 0 17
2014 None of the above 17 27 19 2 6 22 7 62 12 34

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 40 0 9 0 16 0 90 10 12
2017 Security 38 25 8 20 0 0 8 70 21 11
2017 Legal services 28 27 11 2 4 18 10 77 8 108
2017 Administration and operations 31 32 17 5 4 7 4 71 10 106
2017 Human resources 61 24 0 0 0 5 10 100 0 20
2017 Information technology 45 38 0 0 0 11 6 100 0 18
2017 None of the above 26 23 11 0 11 24 5 68 16 17
2014 Client contact centre 31 20 25 7 0 12 6 62 8 16
2014 Legal services 25 38 18 2 1 10 8 76 3 104
2014 Administration and operations 31 32 12 4 3 7 10 77 9 140
2014 Human resources 60 28 6 0 0 0 6 94 0 15
2014 Financial management 16 39 32 0 0 6 6 63 0 14
2014 Information management 7 67 26 0 0 0 0 74 0 12
2014 Information technology 23 23 32 14 0 9 0 50 15 22
2014 Other services to the public 25 35 12 0 0 12 16 83 0 17
2014 None of the above 14 21 30 0 6 22 7 49 9 34
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 25 7 9 9 0 0 76 17 12
2017 Security 64 8 11 0 9 0 8 79 9 11
2017 Legal services 52 26 5 8 6 2 2 80 15 108
2017 Administration and operations 54 18 10 12 5 0 0 72 17 106
2017 Human resources 64 19 0 12 5 0 0 84 16 20
2017 Information technology 73 22 5 0 0 0 0 95 0 18
2017 None of the above 50 23 0 11 17 0 0 72 28 18

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 22 25 17 0 0 0 58 17 12
2017 Security 44 19 18 0 0 11 8 78 0 11
2017 Legal services 56 23 9 4 4 3 2 83 8 108
2017 Administration and operations 52 20 20 2 6 1 0 72 8 106
2017 Human resources 76 19 0 0 5 0 0 95 5 20
2017 Information technology 61 33 0 0 0 5 0 100 0 18
2017 None of the above 54 22 0 6 18 0 0 76 24 17

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 58 0 0 0 18 0 100 0 12
2017 Security 36 16 16 31 0 0 0 53 31 11
2017 Legal services 16 48 22 6 7 2 0 65 13 107
2017 Administration and operations 20 43 23 7 4 3 0 65 11 106
2017 Human resources 20 60 10 0 0 10 0 89 0 20
2017 Information technology 34 50 16 0 0 0 0 84 0 18
2017 None of the above 31 16 11 12 6 24 0 62 23 17

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 51 16 17 9 0 0 58 26 12
2017 Security 8 45 8 19 9 11 0 59 31 11
2017 Legal services 20 39 19 15 7 0 0 59 21 108
2017 Administration and operations 13 37 21 24 4 1 0 50 28 105
2017 Human resources 30 20 24 26 0 0 0 49 26 20
2017 Information technology 7 39 38 5 11 0 0 45 16 18
2017 None of the above 25 28 11 17 0 13 6 66 21 17

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 27 15 9 16 0 0 59 25 12
2017 Security 17 11 25 17 11 0 19 35 35 11
2017 Legal services 40 21 15 11 9 1 3 63 21 108
2017 Administration and operations 26 27 18 10 12 0 6 56 24 105
2017 Human resources 35 29 10 12 10 0 5 67 23 20
2017 Information technology 40 33 0 5 16 0 5 77 23 18
2017 None of the above 52 11 7 0 18 0 12 72 20 17

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 9 33 33 7 0 0 27 40 12
2017 Security 19 0 8 36 18 0 19 24 66 11
2017 Legal services 19 31 19 18 10 1 1 52 28 107
2017 Administration and operations 15 19 36 22 7 1 0 34 30 106
2017 Human resources 5 24 20 10 41 0 0 29 51 20
2017 Information technology 18 11 11 33 27 0 0 29 60 18
2017 None of the above 18 29 25 6 11 0 12 53 19 17

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 26 23 0 7 0 9 67 8 12
2017 Security 19 19 25 0 18 11 8 48 22 11
2017 Legal services 31 30 17 13 5 1 2 63 20 106
2017 Administration and operations 22 29 28 10 8 1 3 52 18 105
2017 Human resources 15 24 10 20 31 0 0 39 51 20
2017 Information technology 23 22 22 11 16 0 5 48 29 18
2017 None of the above 34 7 11 16 6 0 25 55 29 17

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 16 18 33 15 0 9 27 53 12
2017 Security 8 8 19 16 29 0 19 20 56 11
2017 Legal services 22 31 9 19 15 2 2 55 35 108
2017 Administration and operations 12 13 29 24 20 0 2 25 45 106
2017 Human resources 10 15 15 21 40 0 0 25 61 20
2017 Information technology 12 22 5 22 38 0 0 34 61 18
2017 None of the above 17 24 11 6 16 0 25 55 29 17

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 32 26 0 0 0 0 74 0 12
2017 Security 8 16 8 11 18 0 38 40 46 11
2017 Legal services 36 32 12 5 5 1 9 75 11 106
2017 Administration and operations 44 24 12 4 4 5 6 77 9 106
2017 Human resources 25 29 5 12 10 0 20 67 27 20
2017 Information technology 40 16 16 11 11 0 5 60 23 18
2017 None of the above 23 23 13 0 11 0 31 66 15 17

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 25 9 9 9 0 0 74 17 12
2017 Security 8 25 41 8 9 0 8 37 18 11
2017 Legal services 26 35 19 9 8 1 2 63 17 106
2017 Administration and operations 22 32 21 15 9 1 0 54 25 105
2017 Human resources 29 15 34 12 10 0 0 44 22 20
2017 Information technology 34 33 16 5 11 0 0 67 16 18
2017 None of the above 24 29 13 11 11 0 12 60 25 17

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 50 17 9 9 0 9 62 19 12
2017 Security 17 36 19 11 9 0 8 58 21 11
2017 Legal services 32 28 20 11 5 1 2 63 16 107
2017 Administration and operations 21 28 26 13 9 0 4 50 23 104
2017 Human resources 25 39 7 15 10 0 5 67 26 20
2017 Information technology 45 28 11 11 5 0 0 73 16 18
2017 None of the above 31 24 11 6 11 0 18 66 21 17

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 43 24 17 0 0 7 56 18 12
2017 Security 19 8 25 20 20 0 8 30 43 11
2017 Legal services 31 34 16 12 3 1 2 68 16 107
2017 Administration and operations 25 31 26 9 7 0 2 57 16 105
2017 Human resources 15 29 21 15 20 0 0 44 35 20
2017 Information technology 28 11 33 11 16 0 0 40 27 18
2017 None of the above 41 7 6 11 16 0 18 59 34 17

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 33 7 18 9 0 16 61 31 12
2017 Security 19 16 27 20 9 0 8 39 31 11
2017 Legal services 34 35 18 7 3 2 1 71 11 107
2017 Administration and operations 37 25 15 15 6 1 2 63 22 105
2017 Human resources 30 10 26 15 20 0 0 40 34 20
2017 Information technology 29 27 38 0 5 0 0 56 5 18
2017 None of the above 41 13 0 11 16 0 18 66 34 17

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 42 0 15 0 0 9 83 17 12
2017 Security 30 16 8 17 9 0 19 58 32 11
2017 Legal services 36 29 20 9 2 1 1 67 12 107
2017 Administration and operations 32 31 18 10 5 1 2 65 16 105
2017 Human resources 39 10 25 16 5 0 5 51 23 20
2017 Information technology 51 22 11 16 0 0 0 73 16 18
2017 None of the above 37 15 18 0 11 0 18 63 14 17

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 75 9 15 0 0 0 0 85 0 12
2017 Security 36 36 9 0 0 0 19 89 0 11
2017 Legal services 51 28 15 1 4 0 1 80 5 108
2017 Administration and operations 51 22 16 6 2 0 3 75 8 106
2017 Human resources 64 15 17 0 0 0 5 83 0 20
2017 Information technology 67 22 5 0 5 0 0 89 5 18
2017 None of the above 58 6 25 6 0 0 6 68 6 17

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 15 0 17 9 0 0 74 26 12
2017 Security 53 28 0 0 11 0 8 88 12 11
2017 Legal services 70 13 4 5 3 1 4 87 9 108
2017 Administration and operations 65 17 6 6 4 0 2 84 10 106
2017 Human resources 78 0 5 5 0 0 12 89 6 20
2017 Information technology 73 16 11 0 0 0 0 89 0 18
2017 None of the above 76 0 0 12 0 0 12 86 14 17

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 17 0 18 9 0 0 73 27 12
2017 Security 34 28 8 11 11 0 8 67 24 11
2017 Legal services 56 31 7 4 1 0 1 88 5 108
2017 Administration and operations 47 30 11 6 6 0 1 78 12 105
2017 Human resources 44 29 21 0 0 0 5 77 0 20
2017 Information technology 45 27 16 11 0 0 0 73 11 18
2017 None of the above 60 11 11 6 0 0 12 80 7 17

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 25 9 9 18 0 0 65 26 12
2017 Security 47 25 9 0 0 0 19 89 0 11
2017 Legal services 57 22 9 4 4 0 3 82 8 108
2017 Administration and operations 53 25 6 9 5 2 1 80 14 106
2017 Human resources 49 21 5 15 5 0 5 74 20 20
2017 Information technology 78 11 0 5 0 0 5 94 6 18
2017 None of the above 61 10 11 6 0 0 12 80 7 17

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 15 0 0 0 0 25 100 0 12
2017 Security 34 27 8 11 0 0 19 76 14 11
2017 Legal services 51 13 8 0 2 0 26 87 2 108
2017 Administration and operations 39 13 4 8 2 0 34 79 14 106
2017 Human resources 54 16 10 0 0 0 20 88 0 20
2017 Information technology 39 22 5 0 5 0 27 85 8 18
2017 None of the above 43 11 5 6 0 0 35 84 9 17

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 67 17 0 7 9 0 0 84 16 12
2017 Security 72 0 0 0 0 0 28 100 0 11
2017 Legal services 63 17 10 3 3 0 5 84 6 107
2017 Administration and operations 58 14 11 7 2 0 8 79 9 105
2017 Human resources 64 20 7 0 0 5 5 93 0 20
2017 Information technology 67 0 11 0 11 0 11 75 12 18
2017 None of the above 55 11 11 0 6 0 17 79 7 17

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 73 9 0 9 9 0 0 82 18 12
2017 Security 45 17 11 8 11 0 8 67 21 11
2017 Legal services 64 17 8 2 6 1 3 84 8 108
2017 Administration and operations 62 17 7 5 3 3 4 84 8 106
2017 Human resources 74 10 5 0 7 0 5 88 7 20
2017 Information technology 60 18 5 6 0 0 12 87 7 17
2017 None of the above 51 6 13 0 12 0 19 70 15 17

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 27 9 18 0 0 0 74 18 12
2017 Security 50 11 11 0 0 0 28 85 0 11
2017 Legal services 62 26 8 2 1 0 1 89 3 108
2017 Administration and operations 49 21 20 5 3 0 2 72 8 106
2017 Human resources 59 24 12 5 0 0 0 83 5 20
2017 Information technology 40 27 5 11 11 0 5 71 23 18
2017 None of the above 58 14 16 0 0 0 12 82 0 17

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 25 35 24 0 0 0 41 24 12
2017 Security 8 19 64 9 0 0 0 27 9 11
2017 Legal services 17 39 29 13 2 0 0 55 15 108
2017 Administration and operations 12 30 44 11 4 0 0 41 15 106
2017 Human resources 5 15 39 36 5 0 0 20 41 20
2017 Information technology 12 11 27 33 16 0 0 23 49 18
2017 None of the above 13 29 42 6 5 0 5 45 11 17

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 17 28 29 17 0 0 46 26 11
2017 Security 9 0 45 19 19 0 8 42 9 11
2017 Legal services 3 16 38 23 18 1 0 42 20 107
2017 Administration and operations 4 21 40 28 5 1 1 34 25 106
2017 Human resources 0 46 29 20 5 0 0 25 46 20
2017 Information technology 5 39 49 0 7 0 0 7 44 18
2017 None of the above 0 16 24 37 18 0 5 58 17 17
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 48 17 10 0 0 0 26 74 11
2017 Security 42 8 25 8 8 9 0 46 54 11
2017 Legal services 43 20 19 6 3 7 1 47 53 108
2017 Administration and operations 54 13 22 5 5 1 1 55 45 106
2017 Human resources 44 36 15 0 5 0 0 44 56 20
2017 Information technology 67 22 5 5 0 0 0 67 33 18
2017 None of the above 58 18 0 0 6 12 6 70 30 17

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Legal services 25 52
2017 Administration and operations 29 46
2017 Human resources 9 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Legal services 26 52
2017 Administration and operations 32 46
2017 Human resources 47 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Legal services 20 52
2017 Administration and operations 23 46
2017 Human resources 38 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Legal services 38 52
2017 Administration and operations 56 46
2017 Human resources 17 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Legal services 6 52
2017 Administration and operations 2 46
2017 Human resources 0 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 36 52
2017 Administration and operations 37 46
2017 Human resources 30 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Legal services 4 62 20 6 3 5 51
2017 Administration and operations 4 59 21 7 6 2 44
2017 Human resources 9 83 0 0 9 0 11

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 20 28 19 17 12 0 4 50 30 54
2017 Administration and operations 6 35 27 13 12 0 7 44 27 45
2017 Human resources 53 26 0 0 9 0 12 90 10 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 10 14 20 14 13 4 26 34 38 53
2017 Administration and operations 2 27 21 2 24 0 24 38 35 46
2017 Human resources 0 9 17 9 26 0 38 15 57 11
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