2017 Public Service Employee Survey Results by Theme for Immigration and Refugee Board of Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	46	8	4	4	0	0	85	8	132
2017	Language of service - Both English and French	41	44	8	4	2	0	0	85	7	125
2014	Language of service - English only	45	36	13	2	3	0	0	81	6	167
2014	Language of service - Both English and French	34	51	9	5	0	1	1	86	5	137
2011	Language of service - English only	42	37	8	5	7	0	0	79	12	174
2011	Language of service - Both English and French	41	37	11	8	2	0	0	78	10	141
2008	Language of service - English only	51	29	10	4	5	0	0	81	9	123
2008	Language of service - Both English and French	40	36	17	4	4	0	0	76	7	151

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	39	10	9	15	1	0	65	24	131
2017	Language of service - Both English and French	31	32	14	16	5	1	0	64	21	124

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	61	33	5	1	0	0	93	1	133
2017	Language of service - Both English and French	58	33	7	2	0	0	91	2	123
2014	Language of service - English only	76	18	4	1	1	0	95	1	166
2014	Language of service - Both English and French	64	29	6	0	0	2	94	0	137
2011	Language of service - English only	68	23	3	3	2	0	91	6	174
2011	Language of service - Both English and French	65	22	12	1	0	0	87	1	141

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	45	9	6	1	0	85	7	131
2017	Language of service - Both English and French	44	43	8	3	2	0	87	5	125
2014	Language of service - English only	50	35	11	3	1	0	85	4	167
2014	Language of service - Both English and French	46	39	10	3	0	2	87	3	137
2011	Language of service - English only	42	38	10	3	7	0	81	10	175
2011	Language of service - Both English and French	45	38	11	5	1	0	83	6	142
2008	Language of service - English only	54	32	8	4	2	0	87	6	125
2008	Language of service - Both English and French	45	38	11	3	2	0	83	5	151

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	34	22	8	7	0	63	15	133
2017	Language of service - Both English and French	36	29	18	15	2	0	65	17	124
2014	Language of service - English only	35	31	18	11	5	0	66	16	167
2014	Language of service - Both English and French	29	33	19	12	5	2	63	18	137
2011	Language of service - English only	25	30	20	16	10	0	55	26	174
2011	Language of service - Both English and French	21	37	20	17	3	2	59	20	142

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	43	16	7	9	0	0	68	16	131
2017	Language of service - Both English and French	36	32	19	10	2	0	0	68	12	125
2014	Language of service - English only	37	31	15	12	5	0	0	68	17	167
2014	Language of service - Both English and French	31	36	17	11	5	0	0	67	16	136
2011	Language of service - English only	22	38	17	12	10	1	1	61	22	175
2011	Language of service - Both English and French	21	43	14	18	3	1	0	65	21	142
2008	Language of service - English only	35	37	12	11	6	0	0	71	17	126
2008	Language of service - Both English and French	32	36	13	11	6	3	0	70	17	152

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	27	22	11	7	4	2	57	20	132
2017	Language of service - Both English and French	30	32	20	12	4	2	0	63	16	124
2014	Language of service - English only	31	19	19	13	9	7	1	55	24	167
2014	Language of service - Both English and French	28	29	20	9	10	3	1	60	20	137
2011	Language of service - English only	23	26	14	11	17	5	4	54	31	175
2011	Language of service - Both English and French	22	31	21	12	9	6	1	56	22	140
2008	Language of service - English only	26	21	18	14	8	5	8	54	26	125
2008	Language of service - Both English and French	31	26	12	9	11	7	3	64	23	152

Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	34	9	7	5	3	0	78	13	133
2017	Language of service - Both English and French	41	37	9	8	2	2	1	80	11	124
2014	Language of service - English only	49	31	13	3	2	1	1	82	4	167
2014	Language of service - Both English and French	41	33	15	7	1	2	1	75	9	137
2011	Language of service - English only	41	29	15	5	8	2	1	72	13	174
2011	Language of service - Both English and French	32	34	16	10	5	2	1	68	15	142
2008	Language of service - English only	34	30	15	9	9	3	1	66	18	126
2008	Language of service - Both English and French	43	23	13	3	10	7	1	71	15	151

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	32	6	10	5	1	0	79	15	133
2017	Language of service - Both English and French	36	43	11	5	2	0	2	81	7	123
2014	Language of service - English only	45	34	12	7	2	0	0	79	9	167
2014	Language of service - Both English and French	37	35	16	9	3	0	1	72	12	136
2011	Language of service - English only	38	36	11	8	6	1	0	74	14	174
2011	Language of service - Both English and French	31	36	11	15	6	0	1	67	22	141
2008	Language of service - English only	36	29	11	12	11	2	0	66	23	126
2008	Language of service - Both English and French	35	38	10	8	7	3	0	75	16	151

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	24	9	5	6	1	0	79	11	132
2017	Language of service - Both English and French	46	32	7	9	2	1	1	80	12	125
2014	Language of service - English only	53	31	10	5	2	0	0	84	7	167
2014	Language of service - Both English and French	46	31	11	8	4	0	1	77	12	137

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	31	16	10	9	4	0	63	20	133
2017	Language of service - Both English and French	23	38	20	10	2	7	0	65	13	125
2014	Language of service - English only	31	30	17	8	6	6	0	66	16	167
2014	Language of service - Both English and French	21	32	21	12	3	12	0	59	17	137
2011	Language of service - English only	18	30	20	9	16	6	1	52	27	174
2011	Language of service - Both English and French	18	30	23	11	9	7	1	53	22	141

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	32	14	21	11	2	0	52	33	133
2017	Language of service - Both English and French	19	31	19	26	2	2	0	52	29	125
2014	Language of service - English only	28	26	20	13	11	2	0	55	25	167
2014	Language of service - Both English and French	15	31	25	16	9	3	1	49	26	137
2011	Language of service - English only	12	28	24	11	21	2	1	42	33	174
2011	Language of service - Both English and French	19	25	20	19	11	5	0	47	32	140
2008	Language of service - English only	22	25	19	17	10	4	2	51	29	126
2008	Language of service - Both English and French	21	27	24	12	11	6	0	51	24	150

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	33	16	22	13	5	0	46	37	133
2017	Language of service - Both English and French	17	26	22	28	5	2	0	44	34	125
2014	Language of service - English only	19	20	22	21	12	5	1	41	35	167
2014	Language of service - Both English and French	11	25	29	17	10	7	0	39	30	137
2011	Language of service - English only	10	27	18	27	11	7	1	39	41	173
2011	Language of service - Both English and French	10	29	25	16	13	8	0	41	32	142
2008	Language of service - English only	11	24	21	22	11	11	0	39	37	126
2008	Language of service - Both English and French	12	27	18	18	10	14	0	46	33	151

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	32	13	12	17	9	0	53	32	133
2017	Language of service - Both English and French	22	27	20	16	7	8	0	53	25	125
2014	Language of service - English only	21	28	13	17	13	9	0	53	33	167
2014	Language of service - Both English and French	15	26	24	13	13	10	0	45	28	137
2011	Language of service - English only	10	26	18	16	21	9	1	39	41	173
2011	Language of service - Both English and French	19	24	18	13	12	14	0	49	30	142
2008	Language of service - English only	17	23	20	15	12	13	0	45	31	126
2008	Language of service - Both English and French	14	28	15	17	12	15	0	49	34	150

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	33	15	18	17	3	0	49	36	132
2017	Language of service - Both English and French	17	37	17	18	8	4	0	56	26	124
2014	Language of service - English only	19	24	17	22	15	3	1	45	38	167
2014	Language of service - Both English and French	15	29	30	14	11	2	0	45	25	136
2011	Language of service - English only	11	29	17	22	16	5	0	42	40	174
2011	Language of service - Both English and French	13	35	19	22	11	1	0	48	33	142
2008	Language of service - English only	15	30	12	28	13	3	0	46	41	126
2008	Language of service - Both English and French	14	39	17	15	11	4	0	55	27	152

Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	36	9	14	19	0	59	32	132
2017	Language of service - Both English and French	25	32	14	21	7	1	58	28	125
2014	Language of service - English only	22	31	18	16	12	0	54	27	167
2014	Language of service - Both English and French	20	36	21	9	14	1	56	23	137
2011	Language of service - English only	15	29	16	18	22	0	44	39	175
2011	Language of service - Both English and French	17	32	19	16	15	1	50	31	142

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	49	12	4	4	0	0	80	8	131
2017	Language of service - Both English and French	30	48	10	7	4	1	0	78	11	125

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	15	21	19	20	14	2	27	47	132
2017	Language of service - Both English and French	14	26	17	13	6	22	2	52	25	124
2014	Language of service - English only	11	23	22	18	13	11	2	39	35	167
2014	Language of service - Both English and French	17	25	16	15	15	7	5	48	34	137

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	36	40	9	9	4	1	0	77	13	133
2017	Language of service - Both English and French	32	47	11	8	2	0	1	79	10	124
2014	Language of service - English only	32	36	15	10	6	0	1	69	15	167
2014	Language of service - Both English and French	29	38	16	8	6	1	2	69	14	137
2011	Language of service - English only	35	31	17	8	8	1	1	66	16	175
2011	Language of service - Both English and French	26	34	14	16	9	0	1	60	25	141
2008	Language of service - English only	27	27	16	15	12	1	2	56	28	126
2008	Language of service - Both English and French	33	32	12	11	10	1	2	66	21	150

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - Both English and French	21	29	0	14	10	26	79	21	21
2014	Language of service - English only	47	22	23	8	0	0	69	8	13
2014	Language of service - Both English and French	19	48	5	9	10	8	83	11	21

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	27	10	24	8	1	0	57	33	132
2017	Language of service - Both English and French	38	40	13	7	1	1	0	78	9	125
2014	Language of service - English only	22	40	11	19	5	2	1	63	25	167
2014	Language of service - Both English and French	31	43	12	10	4	0	1	74	13	137
2011	Language of service - English only	28	30	12	18	9	1	1	59	28	175
2011	Language of service - Both English and French	26	38	15	17	3	1	0	65	20	141
2008	Language of service - English only	30	32	14	18	6	0	1	63	24	126
2008	Language of service - Both English and French	29	40	12	13	4	2	1	70	18	150

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	24	14	17	10	10	2	53	31	131
2017	Language of service - Both English and French	28	31	17	8	5	11	1	67	14	124
2014	Language of service - English only	17	31	21	12	9	8	2	53	24	167
2014	Language of service - Both English and French	29	26	16	10	9	9	1	61	21	137
2011	Language of service - English only	17	26	14	15	21	5	2	46	38	174
2011	Language of service - Both English and French	27	18	14	19	16	6	0	48	37	142
2008	Language of service - English only	30	13	20	11	13	7	5	49	28	126
2008	Language of service - Both English and French	25	29	12	15	8	10	1	61	26	149

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	27	48	11	9	5	0	0	75	14	133
2017	Language of service - Both English and French	38	39	10	8	4	0	1	78	12	125
2014	Language of service - English only	34	39	14	8	5	0	0	72	14	166
2014	Language of service - Both English and French	32	36	15	10	6	0	1	69	16	137
2011	Language of service - English only	34	34	12	14	6	0	0	67	20	174
2011	Language of service - Both English and French	32	35	13	12	5	1	3	69	17	141
2008	Language of service - English only	37	36	9	10	8	0	0	73	18	125
2008	Language of service - Both English and French	38	34	12	12	4	0	0	72	16	152

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	49	33	6	9	2	0	1	83	11	133
2017	Language of service - Both English and French	46	39	7	6	3	0	0	85	8	125
2014	Language of service - English only	50	26	14	7	4	0	0	76	11	167
2014	Language of service - Both English and French	47	37	11	4	0	0	1	85	4	137
2011	Language of service - English only	48	30	9	5	8	1	0	78	13	174
2011	Language of service - Both English and French	40	39	11	7	3	0	0	79	10	141
2008	Language of service - English only	55	28	6	8	3	0	0	83	11	125
2008	Language of service - Both English and French	36	43	10	7	4	1	0	80	11	152

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	54	30	6	5	5	0	0	83	11	132
2017	Language of service - Both English and French	54	29	8	7	3	0	0	82	10	125
2014	Language of service - English only	51	28	11	6	4	0	0	79	10	166
2014	Language of service - Both English and French	48	41	5	5	1	0	0	89	6	137
2011	Language of service - English only	55	26	6	4	10	0	0	81	14	175
2011	Language of service - Both English and French	40	37	10	5	7	1	0	78	12	142
2008	Language of service - English only	57	23	11	4	5	0	0	80	8	125
2008	Language of service - Both English and French	43	36	6	7	6	1	1	81	13	152

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	24	19	17	19	6	1	41	39	133
2017	Language of service - Both English and French	22	33	20	16	4	3	2	58	21	123
2014	Language of service - English only	17	17	24	14	18	6	5	38	36	167
2014	Language of service - Both English and French	23	29	18	18	7	2	3	55	26	137
2011	Language of service - English only	8	21	20	19	27	1	5	30	49	174
2011	Language of service - Both English and French	16	32	15	18	15	3	1	50	34	142
2008	Language of service - English only	14	23	14	26	18	2	3	39	46	125
2008	Language of service - Both English and French	15	28	16	17	14	8	1	48	35	152

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	18	15	17	31	2	4	32	51	133
2017	Language of service - Both English and French	16	18	17	22	15	5	8	38	42	125
2014	Language of service - English only	13	15	11	18	32	5	6	31	57	167
2014	Language of service - Both English and French	15	21	18	20	18	4	4	39	41	137
2011	Language of service - English only	6	18	12	19	35	1	10	27	60	173
2011	Language of service - Both English and French	11	18	16	26	24	1	5	30	53	141
2008	Language of service - English only	7	25	12	16	29	5	6	36	50	125
2008	Language of service - Both English and French	14	22	9	25	20	6	3	40	49	152

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	27	43	11	10	8	0	0	71	19	133
2017	Language of service - Both English and French	29	40	14	12	5	1	0	69	17	125
2014	Language of service - English only	25	42	13	11	10	0	0	67	20	167
2014	Language of service - Both English and French	24	41	15	11	7	2	1	66	18	137
2011	Language of service - English only	22	35	13	13	17	0	0	57	30	175
2011	Language of service - Both English and French	24	41	10	15	10	0	1	65	25	140

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	37	11	16	5	0	68	21	133
2017	Language of service - Both English and French	26	45	11	13	4	1	72	17	125
2014	Language of service - English only	25	41	17	9	9	0	65	18	167
2014	Language of service - Both English and French	26	30	23	14	5	2	57	19	137

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	33	11	18	9	1	0	61	27	133
2017	Language of service - Both English and French	29	37	14	14	5	0	1	67	19	124
2014	Language of service - English only	32	35	12	10	11	0	0	67	21	167
2014	Language of service - Both English and French	25	42	17	11	5	0	0	67	16	137
2011	Language of service - English only	26	41	14	11	7	1	0	67	19	175
2011	Language of service - Both English and French	31	40	11	13	5	0	1	71	18	141

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	32	27	16	7	3	0	49	24	133
2017	Language of service - Both English and French	22	37	22	12	2	5	1	62	14	125

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	38	10	13	5	1	0	72	18	132
2017	Language of service - Both English and French	39	30	10	12	7	1	1	70	20	124
2014	Language of service - English only	39	25	14	13	9	0	0	64	22	167
2014	Language of service - Both English and French	34	36	10	11	7	0	2	71	19	137
2011	Language of service - English only	24	37	15	8	14	2	1	62	23	175
2011	Language of service - Both English and French	35	37	12	13	3	0	0	72	16	142

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	14	11	13	32	5	12	32	55	132
2017	Language of service - Both English and French	18	18	14	12	17	2	19	45	37	125
2014	Language of service - English only	19	16	12	11	21	1	19	44	41	167
2014	Language of service - Both English and French	24	12	9	15	19	3	18	45	43	136
2011	Language of service - English only	11	14	7	14	25	2	26	35	54	175
2011	Language of service - Both English and French	31	21	12	4	12	3	17	65	20	141
2008	Language of service - English only	14	16	10	12	16	2	29	44	41	125
2008	Language of service - Both English and French	32	13	15	9	10	5	15	57	24	152

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	33	20	9	7	0	1	64	15	132
2017	Language of service - Both English and French	27	41	15	9	7	0	0	68	17	124
2014	Language of service - English only	39	30	15	7	8	0	1	70	15	167
2014	Language of service - Both English and French	42	25	21	8	5	0	0	67	13	137
2011	Language of service - English only	33	25	16	13	12	0	1	58	26	174
2011	Language of service - Both English and French	40	32	14	6	8	1	0	72	14	141
2008	Language of service - English only	21	30	25	11	12	0	1	51	24	124
2008	Language of service - Both English and French	37	38	13	6	5	0	1	75	11	152

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	60	24	7	2	2	1	2	88	5	133
2017	Language of service - Both English and French	46	31	8	2	3	5	4	85	5	124
2014	Language of service - English only	54	25	5	6	3	1	5	85	10	166
2014	Language of service - Both English and French	40	23	10	8	6	3	9	71	17	137
2011	Language of service - English only	40	33	6	6	9	1	6	78	16	175
2011	Language of service - Both English and French	49	28	8	4	3	3	5	84	7	140

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Language of service - English only	17	52	31	133
2017	Language of service - Both English and French	21	42	37	125
2014	Language of service - English only	16	49	35	167
2014	Language of service - Both English and French	24	38	39	137
2011	Language of service - English only	24	36	40	175
2011	Language of service - Both English and French	31	39	30	141

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Language of service - English only	8	17	50	0	12	13	23
2017	Language of service - Both English and French	17	11	47	4	8	12	28
2014	Language of service - English only	16	21	27	0	9999	36	27
2014	Language of service - Both English and French	18	19	37	4	9999	23	32
2011	Language of service - English only	15	7	38	21	9999	19	42
2011	Language of service - Both English and French	9	18	53	5	9999	15	44

Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	48	42	3	4	2	1	0	91	6	132
2017	Language of service - Both English and French	44	45	8	1	1	1	1	90	2	124
2014	Language of service - English only	55	33	8	2	1	0	0	88	3	166
2014	Language of service - Both English and French	45	41	9	2	3	1	0	86	6	137
2011	Language of service - English only	49	35	5	5	5	1	0	84	11	175
2011	Language of service - Both English and French	38	38	13	4	7	0	1	76	11	141
2008	Language of service - English only	60	31	3	3	3	0	0	91	6	125
2008	Language of service - Both English and French	51	38	4	3	3	2	0	91	5	150

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	45	13	9	8	2	0	69	18	131
2017	Language of service - Both English and French	25	42	21	10	2	0	0	67	12	124
2014	Language of service - English only	25	38	21	9	6	1	0	64	15	167
2014	Language of service - Both English and French	25	45	17	6	4	2	2	72	11	137
2011	Language of service - English only	19	37	22	12	8	1	1	57	21	174
2011	Language of service - Both English and French	20	42	20	10	5	4	0	64	15	140

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	19	35	21	9	3	2	31	32	133
2017	Language of service - Both English and French	13	25	29	19	6	2	5	27	41	124
2014	Language of service - English only	4	14	31	31	14	1	5	48	19	167
2014	Language of service - Both English and French	3	24	34	26	8	0	4	36	28	136
2011	Language of service - English only	10	23	27	25	11	1	4	38	34	175
2011	Language of service - Both English and French	9	28	27	16	13	1	6	31	40	142
2008	Language of service - English only	12	19	30	23	12	1	3	36	32	125
2008	Language of service - Both English and French	9	19	33	19	12	4	3	34	30	151

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	18	27	23	9	4	1	35	36	131
2017	Language of service - Both English and French	14	26	25	17	8	4	6	28	44	125
2014	Language of service - English only	9	17	26	27	17	2	4	46	27	167
2014	Language of service - Both English and French	11	25	29	17	12	2	5	31	38	137
2011	Language of service - English only	15	22	23	22	13	0	6	37	39	174
2011	Language of service - Both English and French	13	21	31	16	15	2	2	32	35	142
2008	Language of service - English only	8	18	27	23	15	5	4	42	29	122
2008	Language of service - Both English and French	13	16	26	19	17	4	5	39	32	151

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	7	12	29	23	17	2	11	45	22	131
2017	Language of service - Both English and French	7	13	25	25	12	6	12	45	25	125
2014	Language of service - English only	6	11	24	29	16	3	11	53	20	167
2014	Language of service - Both English and French	9	19	29	22	10	3	8	35	32	136
2011	Language of service - English only	5	15	27	22	15	2	14	44	24	174
2011	Language of service - Both English and French	12	18	28	18	12	3	9	34	35	142
2008	Language of service - English only	10	14	33	17	18	2	6	38	26	123
2008	Language of service - Both English and French	7	17	32	20	11	5	8	36	28	151

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	12	33	26	11	1	1	38	28	129
2017	Language of service - Both English and French	11	30	14	26	13	2	5	42	43	124
2014	Language of service - English only	11	14	22	27	21	0	4	50	27	167
2014	Language of service - Both English and French	10	19	28	25	13	0	5	40	31	135
2011	Language of service - English only	8	13	34	28	12	0	5	42	22	174
2011	Language of service - Both English and French	6	17	30	22	15	1	8	42	25	142
2008	Language of service - English only	7	13	37	21	16	1	5	40	21	123
2008	Language of service - Both English and French	5	16	30	23	18	3	4	45	23	150

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	21	31	13	10	1	3	23	45	129
2017	Language of service - Both English and French	23	22	26	15	10	1	3	26	47	125
2014	Language of service - English only	13	18	27	24	13	0	4	39	33	167
2014	Language of service - Both English and French	18	27	28	15	12	1	1	27	45	136
2011	Language of service - English only	18	18	33	16	9	1	5	27	38	173
2011	Language of service - Both English and French	15	24	32	7	14	2	6	23	42	141
2008	Language of service - English only	16	19	30	14	17	1	3	32	37	121
2008	Language of service - Both English and French	12	24	27	16	14	2	5	32	39	151

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	17	19	27	21	12	2	2	34	37	129
2017	Language of service - Both English and French	20	25	25	14	11	3	3	26	48	124
2014	Language of service - English only	11	13	32	20	18	1	6	40	25	167
2014	Language of service - Both English and French	21	23	24	17	7	4	6	26	48	136
2011	Language of service - English only	11	15	29	26	10	2	7	39	29	172
2011	Language of service - Both English and French	12	21	27	20	14	3	3	36	36	140
2008	Language of service - English only	14	16	30	18	13	5	4	34	34	124
2008	Language of service - Both English and French	14	20	22	18	17	4	4	38	37	150

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	15	37	19	9	1	4	29	32	131
2017	Language of service - Both English and French	7	26	31	19	13	2	3	33	34	125
2014	Language of service - English only	10	15	31	22	13	2	8	38	28	167
2014	Language of service - Both English and French	9	19	36	20	11	0	5	32	30	137

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	32	9	13	7	1	71	20	133
2017	Language of service - Both English and French	46	36	7	8	2	1	83	10	125
2014	Language of service - English only	55	24	9	8	4	1	80	12	167
2014	Language of service - Both English and French	46	33	12	7	3	0	79	10	137

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	40	6	9	2	0	83	11	132
2017	Language of service - Both English and French	45	43	10	1	0	1	89	1	123
2014	Language of service - English only	47	33	9	9	2	0	80	11	167
2014	Language of service - Both English and French	50	39	7	2	1	0	89	3	137

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	33	16	6	5	6	0	71	12	133
2017	Language of service - Both English and French	41	33	19	1	0	5	1	79	1	125
2014	Language of service - English only	45	27	12	6	6	5	0	76	12	167
2014	Language of service - Both English and French	39	44	8	3	2	2	1	86	6	137

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	42	10	10	4	2	1	76	14	133
2017	Language of service - Both English and French	36	45	13	6	0	1	0	81	6	125
2014	Language of service - English only	46	27	13	8	3	2	0	75	11	166
2014	Language of service - Both English and French	38	36	11	9	3	3	0	76	12	137
2011	Language of service - English only	30	39	10	7	11	3	0	71	18	175
2011	Language of service - Both English and French	30	40	16	9	3	3	0	71	12	142

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	45	9	5	4	0	82	9	133
2017	Language of service - Both English and French	47	37	9	6	2	0	84	7	124
2014	Language of service - English only	50	32	7	7	4	0	82	11	167
2014	Language of service - Both English and French	47	36	8	7	3	0	83	10	137
2011	Language of service - English only	28	39	14	10	8	1	68	19	174
2011	Language of service - Both English and French	33	38	14	10	4	0	71	14	142
2008	Language of service - English only	44	29	10	10	6	0	73	17	126
2008	Language of service - Both English and French	35	38	10	10	6	1	74	16	152

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	27	30	18	10	6	7	3	63	18	133
2017	Language of service - Both English and French	25	37	16	9	1	9	3	71	11	125
2014	Language of service - English only	33	34	14	10	3	2	4	71	14	167
2014	Language of service - Both English and French	29	29	20	10	4	5	3	63	16	137

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	39	8	12	0	0	0	80	12	132
2017	Language of service - Both English and French	32	49	14	2	1	2	1	84	3	125
2014	Language of service - English only	40	44	10	4	0	2	0	86	4	167
2014	Language of service - Both English and French	38	40	16	2	1	2	1	80	4	137
2011	Language of service - English only	40	33	13	8	4	2	0	74	12	173
2011	Language of service - Both English and French	28	44	14	8	2	3	1	75	10	142

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	34	15	6	2	2	0	76	9	131
2017	Language of service - Both English and French	36	41	12	8	2	2	0	77	10	125
2014	Language of service - English only	40	39	8	7	2	2	1	82	10	167
2014	Language of service - Both English and French	33	40	12	6	4	3	2	77	11	137
2011	Language of service - English only	29	40	9	9	7	6	0	73	17	173
2011	Language of service - Both English and French	35	31	10	14	7	3	1	69	21	142
2008	Language of service - English only	41	32	10	7	4	4	1	77	12	126
2008	Language of service - Both English and French	37	36	13	5	5	4	1	76	10	151

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	48	12	7	3	2	1	78	10	132
2017	Language of service - Both English and French	29	40	15	8	1	5	1	74	10	124
2014	Language of service - English only	24	33	20	11	8	3	1	60	19	165
2014	Language of service - Both English and French	15	37	24	10	8	5	2	55	19	137
2011	Language of service - English only	21	40	15	11	11	1	0	62	23	174
2011	Language of service - Both English and French	19	26	23	17	11	4	0	47	29	142

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	30	17	16	9	8	2	53	28	132
2017	Language of service - Both English and French	24	21	20	13	8	10	4	52	25	125
2014	Language of service - English only	22	24	16	12	12	9	5	53	29	167
2014	Language of service - Both English and French	15	22	14	14	17	10	8	45	38	137
2011	Language of service - English only	14	16	18	12	25	11	5	35	44	173
2011	Language of service - Both English and French	14	19	19	17	13	11	7	40	37	142

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	59	4	10	5	81	15	133
2017	Language of service - Both English and French	26	55	6	11	1	82	12	125
2014	Language of service - English only	36	46	4	10	4	81	14	167
2014	Language of service - Both English and French	42	46	3	6	4	88	9	137
2011	Language of service - English only	27	55	5	13	1	81	14	173
2011	Language of service - Both English and French	42	41	8	6	2	83	9	141
2008	Language of service - English only	32	47	2	14	3	80	18	125
2008	Language of service - Both English and French	33	49	7	8	4	82	12	152

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	42	4	11	6	0	79	17	133
2017	Language of service - Both English and French	38	42	3	14	3	0	79	17	125
2014	Language of service - English only	49	27	11	8	4	1	76	12	166
2014	Language of service - Both English and French	44	37	4	11	4	0	81	15	137
2011	Language of service - English only	41	36	9	7	7	1	77	14	175
2011	Language of service - Both English and French	45	37	8	4	6	1	82	10	141

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	41	12	11	4	1	72	15	133
2017	Language of service - Both English and French	34	51	10	5	0	0	84	5	124
2014	Language of service - English only	38	35	13	10	3	1	73	14	167
2014	Language of service - Both English and French	41	42	9	6	3	0	83	8	137

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	78	20	1	1	0	0	0	98	1	132
2017	Language of service - Both English and French	57	38	2	3	1	0	0	94	4	124
2014	Language of service - English only	78	14	4	2	1	1	0	93	4	167
2014	Language of service - Both English and French	68	21	4	5	2	0	0	89	7	137
2011	Language of service - English only	74	19	2	2	1	2	1	96	2	174
2011	Language of service - Both English and French	61	24	6	7	1	0	0	85	9	142
2008	Language of service - English only	83	12	1	2	0	0	2	97	2	125
2008	Language of service - Both English and French	68	24	2	5	1	0	0	93	6	152

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	85	14	0	1	1	0	0	99	1	131
2017	Language of service - Both English and French	57	29	7	6	1	0	0	86	7	125
2014	Language of service - English only	82	14	1	2	1	0	1	96	3	166
2014	Language of service - Both English and French	57	30	2	8	4	0	0	87	11	136
2011	Language of service - English only	85	9	3	1	1	1	2	96	2	174
2011	Language of service - Both English and French	54	30	5	6	4	0	0	84	10	142
2008	Language of service - English only	88	8	3	0	0	0	1	97	0	124
2008	Language of service - Both English and French	49	29	5	12	3	1	0	79	15	152

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	82	11	2	0	1	0	4	97	1	133
2017	Language of service - Both English and French	64	26	4	3	3	0	1	91	6	125
2014	Language of service - English only	82	11	1	0	2	0	5	97	2	167
2014	Language of service - Both English and French	70	20	3	2	4	0	0	90	7	137
2011	Language of service - English only	77	9	3	2	1	1	8	93	3	173
2011	Language of service - Both English and French	57	27	5	6	3	0	2	86	9	142
2008	Language of service - English only	83	3	2	1	0	1	10	96	1	126
2008	Language of service - Both English and French	64	18	4	4	5	1	5	87	9	152

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	85	8	3	1	0	0	3	96	1	133
2017	Language of service - Both English and French	74	18	3	2	1	0	1	93	4	122
2014	Language of service - English only	82	8	4	0	1	0	6	96	1	167
2014	Language of service - Both English and French	75	13	5	2	1	2	1	91	3	137
2011	Language of service - English only	81	6	5	0	1	1	7	94	1	174
2011	Language of service - Both English and French	71	21	2	3	4	0	0	92	6	142
2008	Language of service - English only	86	1	2	1	0	1	9	97	1	123
2008	Language of service - Both English and French	78	13	2	3	3	0	1	92	6	150

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	76	12	5	2	0	1	4	93	2	132
2017	Language of service - Both English and French	62	23	9	2	2	0	3	87	4	125
2014	Language of service - English only	67	17	5	0	2	3	7	93	2	166
2014	Language of service - Both English and French	53	29	8	3	4	1	1	84	8	137

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	76	12	5	1	1	3	2	93	2	131
2017	Language of service - Both English and French	62	26	4	4	1	2	0	91	6	125
2014	Language of service - English only	75	13	3	1	1	4	4	95	2	167
2014	Language of service - Both English and French	57	24	5	4	4	4	1	86	9	137
2011	Language of service - English only	73	11	7	1	1	4	4	91	2	175
2011	Language of service - Both English and French	58	23	11	4	3	2	0	82	6	142
2008	Language of service - English only	84	5	3	1	1	3	4	95	1	125
2008	Language of service - Both English and French	64	21	7	4	3	2	0	86	7	152

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	16	84	132
2017	Language of service - Both English and French	13	87	125
2014	Language of service - English only	16	84	167
2014	Language of service - Both English and French	17	83	137

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	53	21
2017	Language of service - Both English and French	31	16
2014	Language of service - English only	54	26
2014	Language of service - Both English and French	46	23

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	51	21
2017	Language of service - Both English and French	54	16
2014	Language of service - English only	36	26
2014	Language of service - Both English and French	54	23

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	16

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - English only	21
2017	Language of service - Both English and French	16
2014	Language of service - Both English and French	23

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Language of service - English only	21
2017	Language of service - Both English and French	16
2014	Language of service - English only	26

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	0	23

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	50	21
2017	Language of service - Both English and French	44	16
2014	Language of service - English only	49	26
2014	Language of service - Both English and French	32	23

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	47	21
2017	Language of service - Both English and French	42	16
2014	Language of service - English only	30	26
2014	Language of service - Both English and French	33	23

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	29	16
2014	Language of service - English only	29	26
2014	Language of service - Both English and French	24	23

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	42	21
2017	Language of service - Both English and French	38	16
2014	Language of service - English only	37	26
2014	Language of service - Both English and French	36	23

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	21	23

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	57	21
2017	Language of service - Both English and French	57	16
2014	Language of service - English only	51	26
2014	Language of service - Both English and French	48	23

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	34	21
2017	Language of service - Both English and French	33	16
2014	Language of service - English only	38	26
2014	Language of service - Both English and French	36	23

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	26
2014	Language of service - Both English and French	0	23

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	21

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	52	21
2017	Language of service - Both English and French	43	16
2014	Language of service - English only	48	26
2014	Language of service - Both English and French	45	23

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	25	21
2014	Language of service - English only	26	26
2014	Language of service - Both English and French	20	23

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	43	16
2014	Language of service - Both English and French	24	23

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	54	21
2017	Language of service - Both English and French	45	16
2014	Language of service - English only	53	26
2014	Language of service - Both English and French	66	23

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	21
2017	Language of service - Both English and French	41	16
2014	Language of service - English only	22	26
2014	Language of service - Both English and French	29	23

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	23	26
2014	Language of service - Both English and French	21	23

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	33	21
2014	Language of service - Both English and French	25	23

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	16

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	30	23

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	32	26

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	37	15

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	15

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	25

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	23	25

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	21	22

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	24	20
2014	Language of service - English only	26	25

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	39	20
2017	Language of service - Both English and French	38	15
2014	Language of service - English only	41	25
2014	Language of service - Both English and French	43	22

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Language of service - English only	20
2017	Language of service - Both English and French	15
2014	Language of service - English only	25
2014	Language of service - Both English and French	22

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	39	20
2014	Language of service - English only	48	25
2014	Language of service - Both English and French	49	22

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	25	20

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	95	5	21
2017	Language of service - Both English and French	82	18	16

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	15	23	6	6	22	6	52	17	133
2017	Language of service - Both English and French	21	17	18	8	3	28	6	57	16	125
2014	Language of service - English only	17	14	18	7	5	31	8	51	20	167
2014	Language of service - Both English and French	15	15	20	6	3	32	7	50	16	137

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	33	18	5	5	9	1	69	11	132
2017	Language of service - Both English and French	26	39	17	4	1	12	1	75	6	124
2014	Language of service - English only	27	26	19	6	4	16	2	64	13	167
2014	Language of service - Both English and French	20	24	24	8	3	20	1	56	13	137
2011	Language of service - English only	30	34	16	7	7	6	1	68	15	171
2011	Language of service - Both English and French	25	41	18	4	3	9	0	72	8	142

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	8	92	133
2017	Language of service - Both English and French	7	93	124
2014	Language of service - English only	6	94	166
2014	Language of service - Both English and French	4	96	137

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	91	11

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	44	11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10
2014	Language of service - English only	0	11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10
2014	Language of service - English only	0	11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	73	11

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	71	11

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	60	10
2014	Language of service - English only	65	11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10
2014	Language of service - English only	0	11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	60	10

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	100	0	10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	12	23	7	2	29	5	52	13	133
2017	Language of service - Both English and French	20	20	15	1	0	37	6	70	3	125
2014	Language of service - English only	18	13	21	7	1	32	8	51	14	166
2014	Language of service - Both English and French	19	13	19	1	3	39	7	59	6	137

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	27	18	7	2	11	1	69	10	132
2017	Language of service - Both English and French	28	41	11	1	0	18	0	84	2	125
2014	Language of service - English only	37	21	21	6	2	13	0	66	9	167
2014	Language of service - Both English and French	26	28	17	1	2	22	2	73	4	137
2011	Language of service - English only	31	33	17	4	5	8	1	71	10	174
2011	Language of service - Both English and French	31	34	18	4	2	11	0	73	7	142

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	25	75	132
2017	Language of service - Both English and French	16	84	125
2014	Language of service - English only	16	84	167
2014	Language of service - Both English and French	10	90	137

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	78	22	32
2017	Language of service - Both English and French	91	9	20
2014	Language of service - English only	81	19	26
2014	Language of service - Both English and French	65	35	14

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	47	4	4	4	89	8	25
2017	Language of service - Both English and French	70	23	0	7	0	93	7	18
2014	Language of service - English only	54	32	6	0	9	86	9	21

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	49	8	12	5	1	6	73	19	133
2017	Language of service - Both English and French	24	42	14	8	1	2	9	74	10	125
2014	Language of service - English only	26	46	5	6	3	1	13	84	10	167
2014	Language of service - Both English and French	21	37	19	7	2	3	11	68	10	137
2011	Language of service - English only	19	36	8	4	1	2	30	81	8	175
2011	Language of service - Both English and French	20	44	13	7	2	1	13	75	10	140
2008	Language of service - English only	16	37	8	4	1	1	33	81	7	126
2008	Language of service - Both English and French	18	46	14	7	3	3	9	73	11	150

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	21	24	16	10	13	8	37	33	133
2017	Language of service - Both English and French	12	28	21	11	3	15	9	53	19	125
2014	Language of service - English only	11	23	16	13	9	13	15	47	30	167
2014	Language of service - Both English and French	10	17	22	13	10	15	14	38	31	137
2011	Language of service - English only	6	19	17	8	8	13	30	42	27	175
2011	Language of service - Both English and French	8	23	28	11	3	13	14	43	19	140

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	32	6	7	2	10	6	83	10	133
2017	Language of service - Both English and French	38	33	11	1	1	6	10	85	2	125
2014	Language of service - English only	35	30	10	3	3	7	13	81	7	165
2014	Language of service - Both English and French	34	28	10	6	3	6	12	77	10	137
2011	Language of service - English only	30	19	11	1	2	7	31	78	5	175
2011	Language of service - Both English and French	36	30	14	0	1	6	13	81	1	140
2008	Language of service - English only	17	29	7	2	3	10	33	79	9	126
2008	Language of service - Both English and French	28	40	8	3	2	9	9	84	6	151

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	29	8	11	7	11	6	69	22	132
2017	Language of service - Both English and French	29	33	9	6	1	11	10	79	9	123
2014	Language of service - English only	24	25	12	8	6	12	12	65	19	167
2014	Language of service - Both English and French	26	26	13	8	6	13	10	67	17	137
2011	Language of service - English only	15	19	15	3	7	11	31	58	16	175
2011	Language of service - Both English and French	27	30	13	4	3	8	13	74	9	139
2008	Language of service - English only	17	20	10	6	7	5	35	62	21	126
2008	Language of service - Both English and French	29	31	11	5	4	12	9	75	11	151

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	61	26	3	5	5	1	0	88	10	133
2017	Language of service - Both English and French	50	31	9	6	3	1	0	82	9	125

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	56	27	7	6	2	2	0	85	8	133
2017	Language of service - Both English and French	47	33	9	2	5	3	1	84	7	125

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	45	15	13	12	2	0	59	26	133
2017	Language of service - Both English and French	13	33	24	15	5	9	0	51	22	124

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	35	20	21	12	2	0	46	34	133
2017	Language of service - Both English and French	16	32	24	18	7	2	0	49	26	123

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	27	24	17	16	0	1	43	33	133
2017	Language of service - Both English and French	15	17	21	18	27	0	2	32	46	124

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	18	29	18	23	0	1	30	41	131
2017	Language of service - Both English and French	10	20	25	18	25	0	1	31	44	125

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	30	18	14	16	0	3	51	31	133
2017	Language of service - Both English and French	20	25	16	13	22	0	4	47	36	123

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	17	22	19	28	0	0	32	46	133
2017	Language of service - Both English and French	9	23	25	16	26	1	1	32	43	123

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	19	12	9	12	0	10	64	23	131
2017	Language of service - Both English and French	29	23	15	7	12	0	14	60	23	123

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	25	24	14	9	2	1	52	24	133
2017	Language of service - Both English and French	27	23	18	15	14	0	4	51	29	125

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	30	24	16	8	1	1	51	25	133
2017	Language of service - Both English and French	26	29	26	13	4	1	2	56	17	125

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	25	22	17	9	0	2	51	26	133
2017	Language of service - Both English and French	24	31	19	14	10	0	2	56	25	125

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	29	21	8	6	1	1	63	15	133
2017	Language of service - Both English and French	35	29	18	10	3	2	4	67	14	125

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	29	26	8	6	1	2	58	14	131
2017	Language of service - Both English and French	29	31	23	9	5	1	2	62	14	122

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	29	15	5	5	0	3	75	10	132
2017	Language of service - Both English and French	52	24	14	8	1	0	1	78	8	124

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	69	13	6	4	5	0	3	85	9	131
2017	Language of service - Both English and French	72	16	5	3	2	0	3	90	5	123

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	52	30	10	1	5	0	3	84	6	133
2017	Language of service - Both English and French	57	28	6	6	2	0	1	87	8	124

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	24	7	3	7	1	3	82	11	132
2017	Language of service - Both English and French	56	26	13	3	1	0	1	83	4	124

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	47	14	9	0	3	0	27	83	5	133
2017	Language of service - Both English and French	62	9	3	2	2	0	22	91	4	124

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	32	12	8	3	1	4	75	12	131
2017	Language of service - Both English and French	56	21	14	1	2	0	5	81	3	124

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	20	11	5	15	2	3	66	22	133
2017	Language of service - Both English and French	54	17	9	5	11	0	3	74	17	124

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	28	10	2	5	1	5	82	8	133
2017	Language of service - Both English and French	46	29	13	6	2	0	5	79	8	122

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	5	25	48	14	8	0	0	31	22	132
2017	Language of service - Both English and French	8	25	42	19	6	0	1	33	25	125

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	24	44	14	6	1	1	21	34	133
2017	Language of service - Both English and French	7	26	37	23	4	1	3	28	33	125

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	27	21	10	17	5	0	21	79	133
2017	Language of service - Both English and French	22	20	17	14	21	3	2	23	77	125

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	19	96
2017	Language of service - Both English and French	29	91

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	33	96
2017	Language of service - Both English and French	41	91

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	96
2017	Language of service - Both English and French	29	91

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	30	96
2017	Language of service - Both English and French	42	91

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	96
2017	Language of service - Both English and French	8	91

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	54	96
2017	Language of service - Both English and French	41	91

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Language of service - English only	7	51	20	9	3	11	94
2017	Language of service - Both English and French	6	43	17	8	3	22	87

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	6	22	14	17	30	2	9	32	53	99
2017	Language of service - Both English and French	11	20	17	19	22	2	10	35	46	92

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	0	7	18	16	51	2	5	8	73	99
2017	Language of service - Both English and French	3	7	9	11	61	4	4	11	79	92

Report a problem or mistake on this page

Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Immigration and Refugee Board of Canada by Question 110. In what official language(s) do you provide services to the public?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.