2017 Public Service Employee Survey Results by Theme for Immigration and Refugee Board of Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	44	40	8	5	3	0	84	8	440
2017	First official language - French	33	49	8	6	3	0	83	9	234
2014	First official language - English	39	40	11	6	3	0	79	10	463
2014	First official language - French	31	47	11	7	3	1	79	11	240
2011	First official language - English	37	40	9	7	6	0	77	13	470
2011	First official language - French	34	41	15	8	2	0	75	10	254
2008	First official language - English	44	34	11	5	7	0	77	12	386
2008	First official language - French	41	33	18	6	1	0	75	7	254

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	33	39	7	10	11	1	0	73	21	439
2017	First official language - French	30	34	14	15	6	1	0	65	21	233

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	60	31	6	2	0	0	91	3	443
2017	First official language - French	53	38	7	2	0	0	91	2	230
2014	First official language - English	68	23	6	1	2	0	92	3	462
2014	First official language - French	56	34	7	1	1	1	91	2	240
2011	First official language - English	64	27	5	2	2	0	91	4	468
2011	First official language - French	57	30	10	3	0	0	87	3	254

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	46	40	7	6	2	0	86	7	442
2017	First official language - French	38	47	7	4	3	0	86	7	232
2014	First official language - English	48	34	11	5	2	0	82	7	463
2014	First official language - French	41	42	9	3	3	1	84	6	239
2011	First official language - English	42	38	10	6	4	0	80	10	472
2011	First official language - French	39	44	12	3	2	0	83	5	255
2008	First official language - English	49	34	8	4	5	0	83	9	390
2008	First official language - French	46	38	12	3	1	0	84	4	255

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	39	30	17	9	4	0	70	13	444
2017	First official language - French	34	32	18	8	6	2	68	14	233
2014	First official language - English	35	33	14	12	5	0	69	17	463
2014	First official language - French	26	39	17	10	5	2	66	16	240
2011	First official language - English	27	33	20	12	8	0	60	20	469
2011	First official language - French	20	38	24	12	4	2	59	16	256

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	40	34	13	8	5	0	74	13	442
2017	First official language - French	34	38	14	8	4	2	74	12	232
2014	First official language - English	38	32	13	13	5	0	70	17	463
2014	First official language - French	24	46	14	11	5	0	70	16	239
2011	First official language - English	27	37	17	11	7	0	65	19	471
2011	First official language - French	24	42	17	14	3	0	66	17	256
2008	First official language - English	35	36	12	10	6	1	71	16	391
2008	First official language - French	31	41	14	11	2	1	72	13	256

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	34	30	17	10	6	3	1	66	16	442
2017	First official language - French	30	30	18	8	8	5	0	64	17	234
2014	First official language - English	33	21	18	13	9	4	1	57	23	462
2014	First official language - French	29	28	19	11	7	6	0	61	19	240
2011	First official language - English	26	28	18	10	12	4	2	57	24	471
2011	First official language - French	26	28	18	14	9	5	0	57	24	253
2008	First official language - English	28	24	14	14	10	5	5	57	27	390
2008	First official language - French	32	30	18	7	7	5	2	67	14	256

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	49	30	9	6	4	3	0	81	10	444
2017	First official language - French	44	34	11	5	2	3	1	81	7	233
2014	First official language - English	49	28	11	5	3	1	1	80	9	463
2014	First official language - French	41	36	12	5	2	3	1	80	8	240
2011	First official language - English	43	31	13	6	5	1	1	75	12	470
2011	First official language - French	31	37	15	9	4	3	1	71	14	256
2008	First official language - English	44	25	13	6	7	4	1	73	14	391
2008	First official language - French	42	28	16	4	6	4	0	74	10	255

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	48	32	8	7	4	1	0	81	11	444
2017	First official language - French	37	42	10	6	2	1	1	81	9	232
2014	First official language - English	47	29	11	9	4	0	0	76	13	463
2014	First official language - French	38	39	12	7	3	0	0	77	10	239
2011	First official language - English	40	36	8	9	5	1	1	77	15	470
2011	First official language - French	32	33	13	15	6	0	0	65	21	254
2008	First official language - English	41	29	10	8	9	2	0	72	18	391
2008	First official language - French	38	37	11	8	4	0	0	76	12	255

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	56	22	10	6	5	0	79	11	443
2017	First official language - French	50	33	7	7	2	1	83	10	233
2014	First official language - English	52	27	10	6	4	0	80	10	463
2014	First official language - French	45	35	9	5	5	1	81	10	240

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	33	31	15	7	6	7	0	69	15	443
2017	First official language - French	22	40	15	11	4	8	0	67	16	234
2014	First official language - English	30	31	16	9	5	9	0	67	15	463
2014	First official language - French	17	38	18	13	2	11	0	62	17	240
2011	First official language - English	19	32	21	8	13	7	1	55	23	470
2011	First official language - French	19	28	24	11	8	8	1	52	22	255

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	26	34	13	16	8	3	0	61	26	442
2017	First official language - French	18	35	18	19	6	3	0	55	26	234
2014	First official language - English	25	30	19	16	8	2	0	56	25	462
2014	First official language - French	13	35	19	16	8	8	1	53	26	240
2011	First official language - English	17	32	20	11	16	4	0	51	28	467
2011	First official language - French	15	30	23	14	11	6	1	49	27	254
2008	First official language - English	23	30	19	11	12	5	1	56	24	392
2008	First official language - French	23	30	25	11	6	5	0	56	18	253

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	17	33	14	20	10	6	53	32	442
2017	First official language - French	14	31	23	16	9	6	48	27	234
2014	First official language - English	18	25	20	21	10	6	46	33	463
2014	First official language - French	7	29	26	15	11	11	41	29	238
2011	First official language - English	10	32	19	20	12	6	45	35	468
2011	First official language - French	10	28	27	15	10	10	43	28	255
2008	First official language - English	15	25	20	18	11	11	45	33	391
2008	First official language - French	13	31	24	18	5	9	49	25	254

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	22	33	12	13	13	8	59	28	444
2017	First official language - French	18	32	21	11	9	9	56	22	234
2014	First official language - English	21	28	15	16	12	8	53	31	462
2014	First official language - French	10	28	23	15	12	11	44	31	240
2011	First official language - English	12	30	19	13	17	8	46	33	470
2011	First official language - French	14	30	17	14	12	13	51	30	254
2008	First official language - English	16	26	17	13	15	12	49	31	391
2008	First official language - French	16	30	17	18	7	12	52	28	254

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	15	36	12	20	11	5	0	54	33	443
2017	First official language - French	16	36	22	16	7	4	0	53	24	233
2014	First official language - English	18	28	16	20	13	4	0	48	34	461
2014	First official language - French	11	34	25	13	10	6	1	48	24	240
2011	First official language - English	11	36	18	18	14	4	0	48	34	470
2011	First official language - French	15	39	17	16	10	2	0	55	27	255
2008	First official language - English	17	33	12	22	12	4	0	52	35	389
2008	First official language - French	17	39	20	15	7	4	0	58	22	256

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	36	9	14	12	0	0	65	27	441
2017	First official language - French	26	35	15	15	8	1	0	62	23	234
2014	First official language - English	24	36	16	13	11	0	0	60	24	463
2014	First official language - French	26	37	15	13	7	1	0	64	21	240
2011	First official language - English	20	33	14	17	15	0	0	53	32	472
2011	First official language - French	20	35	20	15	9	0	1	56	24	253

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	34	45	10	7	4	0	0	79	11	440
2017	First official language - French	30	47	12	5	6	1	0	77	11	234

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	10	23	18	15	13	17	3	42	35	443
2017	First official language - French	14	24	16	13	8	21	4	51	28	232
2014	First official language - English	16	24	17	18	13	10	2	46	35	463
2014	First official language - French	15	26	21	10	13	12	4	48	27	240

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	39	37	9	8	5	1	1	77	13	444
2017	First official language - French	36	39	13	7	3	0	2	77	10	233
2014	First official language - English	37	34	13	9	7	0	1	71	16	463
2014	First official language - French	34	39	12	9	3	1	3	76	12	240
2011	First official language - English	37	31	14	10	7	0	1	69	17	471
2011	First official language - French	28	37	17	11	7	0	0	65	18	255
2008	First official language - English	36	27	14	10	11	1	1	64	21	390
2008	First official language - French	35	37	13	9	5	0	1	73	14	255

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	35	32	9	13	6	0	6	71	20	82
2017	First official language - French	26	29	7	11	2	11	14	73	17	54
2014	First official language - English	35	40	7	9	2	3	3	80	13	82
2014	First official language - French	24	43	17	11	3	2	0	68	14	52

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	33	34	11	14	6	1	0	68	20	443
2017	First official language - French	35	42	10	6	4	3	1	80	10	234
2014	First official language - English	29	39	11	14	5	1	1	69	19	463
2014	First official language - French	29	47	12	8	3	0	0	77	11	239
2011	First official language - English	30	33	13	15	7	1	1	64	23	472
2011	First official language - French	32	38	13	10	4	2	1	72	15	254
2008	First official language - English	32	34	11	14	6	1	2	67	21	391
2008	First official language - French	30	42	14	10	2	2	1	74	12	253

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	28	28	12	14	8	9	2	63	24	442
2017	First official language - French	26	33	12	8	6	14	1	70	16	233
2014	First official language - English	30	26	16	12	8	6	1	60	22	463
2014	First official language - French	30	31	15	9	6	9	1	68	16	240
2011	First official language - English	24	29	11	13	14	7	1	58	29	470
2011	First official language - French	28	22	18	11	12	7	2	55	25	255
2008	First official language - English	31	22	15	11	11	6	3	59	24	391
2008	First official language - French	29	32	13	12	4	9	1	68	18	253

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	33	44	10	9	4	0	0	78	13	443
2017	First official language - French	33	38	12	12	4	1	1	72	16	234
2014	First official language - English	34	39	12	12	4	0	0	73	16	462
2014	First official language - French	27	42	16	9	5	0	0	70	14	240
2011	First official language - English	31	35	14	13	7	0	1	66	20	469
2011	First official language - French	29	40	16	10	4	0	1	69	14	256
2008	First official language - English	34	39	10	10	6	0	1	73	16	390
2008	First official language - French	35	34	18	9	2	0	1	70	12	256

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	32	7	6	3	0	85	9	440
2017	First official language - French	40	41	8	10	1	0	81	11	234
2014	First official language - English	47	32	10	7	4	0	79	11	463
2014	First official language - French	36	42	14	5	2	1	79	7	240
2011	First official language - English	45	33	10	5	6	0	78	11	471
2011	First official language - French	39	39	11	9	1	0	78	11	255
2008	First official language - English	48	32	9	7	4	0	80	12	390
2008	First official language - French	36	42	11	8	3	0	77	11	256

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	58	30	4	4	4	0	88	8	440
2017	First official language - French	46	30	9	9	5	0	77	14	234
2014	First official language - English	52	31	7	5	5	0	83	10	462
2014	First official language - French	43	41	6	7	2	0	84	10	240
2011	First official language - English	49	32	6	5	7	0	82	12	470
2011	First official language - French	35	41	11	8	4	1	77	12	254
2008	First official language - English	50	31	8	4	6	0	81	10	390
2008	First official language - French	39	41	8	8	3	1	81	11	256

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	21	30	18	13	12	6	0	54	27	442
2017	First official language - French	24	34	20	14	4	4	1	61	18	233
2014	First official language - English	19	24	19	15	16	4	3	46	34	463
2014	First official language - French	21	38	18	12	5	6	1	63	17	240
2011	First official language - English	13	22	18	18	22	3	3	38	43	471
2011	First official language - French	18	38	14	16	10	3	1	59	27	254
2008	First official language - English	19	24	17	19	17	3	1	45	38	388
2008	First official language - French	19	34	21	14	7	5	1	56	22	256

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	16	23	17	17	21	2	4	42	41	443
2017	First official language - French	17	23	16	18	18	6	3	44	39	234
2014	First official language - English	14	19	14	21	26	3	4	35	49	463
2014	First official language - French	13	27	17	14	18	6	4	45	36	240
2011	First official language - English	10	19	15	20	29	1	5	31	53	469
2011	First official language - French	13	21	17	19	23	2	4	36	45	255
2008	First official language - English	12	24	14	17	25	3	4	39	46	389
2008	First official language - French	13	26	16	20	15	5	4	43	39	256

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	33	42	9	8	7	0	0	75	15	443
2017	First official language - French	29	39	11	13	6	1	1	69	19	231
2014	First official language - English	27	42	12	11	8	0	0	69	19	462
2014	First official language - French	21	45	11	16	6	1	0	66	22	240
2011	First official language - English	28	39	11	11	10	0	0	68	21	469
2011	First official language - French	25	37	14	15	9	0	0	63	24	253

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	37	35	12	10	4	0	73	15	444
2017	First official language - French	31	40	12	13	4	1	71	17	232
2014	First official language - English	31	34	15	11	9	0	66	19	463
2014	First official language - French	28	39	17	10	4	1	68	15	238

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	33	38	10	12	7	0	71	19	444
2017	First official language - French	29	38	15	14	4	1	67	18	231
2014	First official language - English	34	35	14	8	8	0	69	17	463
2014	First official language - French	27	40	16	12	4	0	67	16	240
2011	First official language - English	32	40	13	10	4	0	73	15	467
2011	First official language - French	30	37	14	11	6	1	69	17	255

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	24	37	20	11	6	3	0	63	17	442
2017	First official language - French	21	36	20	10	5	7	1	61	17	234

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	40	35	8	9	5	1	1	77	15	439
2017	First official language - French	39	34	11	10	4	0	2	75	14	234
2014	First official language - English	42	30	11	11	6	0	0	72	17	463
2014	First official language - French	36	32	12	8	7	1	4	72	15	239
2011	First official language - English	33	36	13	8	8	1	0	70	16	471
2011	First official language - French	35	35	12	10	5	0	3	72	15	255

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	20	18	10	11	21	5	16	47	40	439
2017	First official language - French	25	23	14	10	11	2	16	58	25	234
2014	First official language - English	24	16	13	12	17	2	16	49	36	463
2014	First official language - French	28	20	9	9	14	4	16	61	29	238
2011	First official language - English	20	18	9	13	19	2	19	48	40	470
2011	First official language - French	36	24	8	6	9	2	15	73	17	254
2008	First official language - English	24	15	12	11	13	3	22	51	33	390
2008	First official language - French	36	23	12	9	5	4	11	70	16	256

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	34	34	17	9	4	1	69	14	440
2017	First official language - French	35	40	13	6	6	0	75	12	234
2014	First official language - English	42	31	14	7	7	0	72	13	463
2014	First official language - French	43	29	18	6	3	0	72	10	239
2011	First official language - English	37	30	15	8	7	1	68	16	470
2011	First official language - French	36	31	17	11	5	0	67	16	255
2008	First official language - English	34	29	21	8	7	1	64	15	389
2008	First official language - French	31	39	16	10	3	0	71	14	255

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	63	23	5	2	2	3	2	90	5	443
2017	First official language - French	45	33	9	3	2	5	4	86	5	233
2014	First official language - English	55	21	7	4	4	2	6	83	9	462
2014	First official language - French	43	25	10	7	5	5	6	75	14	240
2011	First official language - English	48	27	7	5	5	2	6	81	11	469
2011	First official language - French	39	30	11	6	5	3	6	76	12	254

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	First official language - English	21	43	36	444
2017	First official language - French	28	35	37	234
2014	First official language - English	24	40	36	463
2014	First official language - French	29	36	35	240
2011	First official language - English	29	33	37	470
2011	First official language - French	37	34	29	255

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	First official language - English	18	12	40	4	18	8	95
2017	First official language - French	16	18	52	6	2	6	67
2014	First official language - English	18	16	40	7	9999	20	112
2014	First official language - French	19	16	40	9	9999	16	69
2011	First official language - English	20	13	47	9	9999	11	138
2011	First official language - French	16	17	52	6	9999	8	95

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	49	38	7	4	2	1	88	5	440
2017	First official language - French	40	44	8	4	2	1	85	7	233
2014	First official language - English	53	33	7	4	2	0	87	6	462
2014	First official language - French	46	39	8	3	3	1	86	6	240
2011	First official language - English	48	36	6	5	4	0	84	10	471
2011	First official language - French	37	41	11	6	3	1	79	10	254
2008	First official language - English	57	33	5	3	2	0	90	5	389
2008	First official language - French	47	39	8	4	2	0	86	6	254

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	28	43	13	8	5	2	0	73	14	441
2017	First official language - French	26	46	15	7	3	1	1	74	11	233
2014	First official language - English	29	39	16	10	5	1	0	68	15	462
2014	First official language - French	22	47	16	7	4	3	1	71	12	240
2011	First official language - English	25	39	18	10	6	1	1	65	17	470
2011	First official language - French	27	41	17	8	5	2	0	70	13	251

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	10	21	36	19	9	2	4	29	33	438
2017	First official language - French	12	27	35	12	8	3	4	21	41	233
2014	First official language - English	6	18	35	26	11	1	3	39	25	462
2014	First official language - French	6	24	34	23	7	1	5	31	32	239
2011	First official language - English	11	24	28	21	12	1	4	35	36	468
2011	First official language - French	13	31	29	15	7	1	4	23	46	256
2008	First official language - English	9	19	33	23	10	1	4	35	30	389
2008	First official language - French	14	26	32	15	7	2	4	23	43	255

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	14	20	30	20	11	3	4	33	36	438
2017	First official language - French	11	24	24	15	13	7	5	32	41	234
2014	First official language - English	9	21	30	21	14	2	3	37	31	463
2014	First official language - French	13	21	28	19	9	5	4	31	38	240
2011	First official language - English	15	21	26	20	15	1	4	37	37	469
2011	First official language - French	12	22	29	19	11	2	4	32	37	256
2008	First official language - English	10	15	30	22	15	2	5	40	27	385
2008	First official language - French	12	20	33	14	9	5	6	26	37	254

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	9	13	30	22	15	3	10	42	24	438
2017	First official language - French	10	16	28	19	11	7	9	36	32	234
2014	First official language - English	7	16	26	26	15	2	7	45	26	462
2014	First official language - French	13	18	30	16	7	4	11	28	37	240
2011	First official language - English	10	18	28	19	13	3	9	36	32	468
2011	First official language - French	14	24	27	18	7	2	8	27	43	256
2008	First official language - English	10	16	30	21	15	2	6	39	29	385
2008	First official language - French	8	25	32	17	8	3	8	28	37	255

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	8	14	30	31	13	2	3	46	23	437
2017	First official language - French	8	23	24	25	16	2	2	42	32	232
2014	First official language - English	6	13	30	30	18	0	2	49	20	459
2014	First official language - French	9	16	32	28	11	1	4	41	26	240
2011	First official language - English	8	12	32	31	12	1	5	45	21	468
2011	First official language - French	6	20	38	18	11	2	5	31	28	254
2008	First official language - English	5	11	34	27	18	0	4	47	17	384
2008	First official language - French	6	21	38	19	12	2	3	32	28	254

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	17	22	29	16	11	2	4	28	41	437
2017	First official language - French	19	22	24	18	12	1	4	31	43	232
2014	First official language - English	14	18	31	22	12	0	3	35	33	462
2014	First official language - French	18	24	31	13	10	1	3	24	44	239
2011	First official language - English	16	19	29	17	12	1	5	32	37	467
2011	First official language - French	15	24	29	15	8	2	6	25	43	255
2008	First official language - English	12	18	29	19	16	1	4	37	32	383
2008	First official language - French	11	28	26	19	9	1	5	30	42	256

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	13	19	28	21	12	3	4	35	34	439
2017	First official language - French	17	25	25	12	11	5	4	26	47	233
2014	First official language - English	11	16	30	22	14	2	5	39	29	463
2014	First official language - French	17	25	19	18	9	5	6	31	47	239
2011	First official language - English	11	17	27	23	14	3	5	40	31	464
2011	First official language - French	14	21	25	23	10	2	4	35	38	254
2008	First official language - English	14	16	28	20	14	4	5	37	32	387
2008	First official language - French	13	28	23	17	12	3	4	32	43	254

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	10	17	34	19	11	3	5	33	29	440
2017	First official language - French	11	23	29	16	13	4	4	32	36	234
2014	First official language - English	8	17	33	22	13	2	6	38	27	462
2014	First official language - French	9	18	35	19	10	3	7	32	29	239

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	46	27	9	9	7	1	0	75	16	444
2017	First official language - French	45	39	5	6	3	2	1	86	9	234
2014	First official language - English	52	25	9	10	4	1	0	77	13	463
2014	First official language - French	51	35	9	2	2	1	0	87	4	240

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	52	34	6	5	3	86	8	443
2017	First official language - French	46	41	8	2	2	88	4	231
2014	First official language - English	47	36	7	9	1	83	10	463
2014	First official language - French	46	44	6	1	1	91	3	239

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	43	30	14	4	3	6	0	78	7	441
2017	First official language - French	35	40	13	2	4	5	1	80	6	232
2014	First official language - English	47	30	12	4	3	4	0	80	8	463
2014	First official language - French	36	42	9	4	2	6	0	84	7	240

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	41	40	10	5	2	2	83	8	444
2017	First official language - French	35	41	13	5	2	4	79	7	234
2014	First official language - English	48	31	10	7	3	1	80	9	462
2014	First official language - French	35	43	11	6	2	4	81	8	240
2011	First official language - English	32	39	13	6	7	2	73	14	470
2011	First official language - French	25	43	16	8	5	2	70	14	255

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	50	35	7	5	3	0	85	8	443
2017	First official language - French	41	42	8	7	2	0	84	9	233
2014	First official language - English	53	31	7	6	2	0	85	8	463
2014	First official language - French	46	42	6	4	3	0	88	6	240
2011	First official language - English	39	36	11	8	6	1	75	13	469
2011	First official language - French	33	44	12	8	4	0	77	11	254
2008	First official language - English	42	32	11	8	6	1	75	14	392
2008	First official language - French	36	44	10	6	2	1	82	8	256

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	29	32	14	10	5	6	3	68	16	442
2017	First official language - French	26	35	12	10	2	9	6	71	15	234
2014	First official language - English	34	31	14	11	5	2	3	69	16	463
2014	First official language - French	27	38	19	6	3	4	3	71	9	240

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	46	37	9	5	0	2	0	85	6	442
2017	First official language - French	31	47	11	4	3	4	1	82	7	234
2014	First official language - English	45	38	10	4	1	2	0	85	4	462
2014	First official language - French	29	48	14	2	1	5	0	81	4	240
2011	First official language - English	40	33	15	6	3	2	0	75	9	467
2011	First official language - French	26	44	17	6	1	6	1	75	7	254

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	48	30	11	6	3	2	0	79	9	442
2017	First official language - French	33	46	11	5	2	2	0	81	8	234
2014	First official language - English	44	33	9	6	3	3	1	80	10	463
2014	First official language - French	27	45	12	7	4	4	1	76	11	240
2011	First official language - English	35	35	11	9	5	3	1	74	15	468
2011	First official language - French	32	31	12	12	7	4	2	67	20	254
2008	First official language - English	40	33	10	6	6	4	1	77	12	391
2008	First official language - French	42	35	12	6	2	2	1	80	8	255

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	32	38	16	7	3	4	0	74	10	442
2017	First official language - French	27	39	15	8	4	6	1	71	13	233
2014	First official language - English	23	34	21	9	8	5	2	60	18	461
2014	First official language - French	11	37	25	11	5	11	1	54	18	240
2011	First official language - English	19	38	19	12	7	4	1	60	20	471
2011	First official language - French	17	27	24	13	10	8	2	49	25	255

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	22	27	15	13	11	10	2	56	27	442
2017	First official language - French	21	28	17	12	7	10	5	59	22	234
2014	First official language - English	18	22	15	15	14	11	5	48	34	462
2014	First official language - French	12	28	16	13	12	12	7	50	31	240
2011	First official language - English	14	17	19	15	17	12	6	38	39	470
2011	First official language - French	11	22	21	14	13	12	7	41	33	255

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	32	51	4	10	3	83	13	444
2017	First official language - French	34	49	7	8	2	83	11	234
2014	First official language - English	38	46	5	8	3	84	12	463
2014	First official language - French	41	45	4	6	3	86	10	240
2011	First official language - English	36	49	3	10	3	84	12	470
2011	First official language - French	37	46	6	9	2	83	11	254
2008	First official language - English	40	43	5	9	3	83	12	389
2008	First official language - French	39	49	4	6	2	88	8	256

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	45	38	2	10	5	83	14	444
2017	First official language - French	40	35	7	13	5	75	17	234
2014	First official language - English	48	29	8	9	6	77	15	462
2014	First official language - French	36	38	7	13	6	74	19	239
2011	First official language - English	43	37	8	7	6	80	12	469
2011	First official language - French	39	39	9	7	4	79	12	254

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	46	36	9	7	2	0	82	9	438
2017	First official language - French	40	44	8	6	0	1	85	7	234
2014	First official language - English	45	34	10	8	3	0	80	10	463
2014	First official language - French	38	44	11	6	0	0	82	7	239

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	78	18	1	1	0	0	1	97	2	441
2017	First official language - French	52	40	3	3	2	0	0	92	5	234
2014	First official language - English	80	12	3	2	1	0	1	93	4	463
2014	First official language - French	61	27	4	6	1	0	0	89	7	240
2011	First official language - English	76	17	2	1	1	1	1	95	3	471
2011	First official language - French	56	32	4	6	2	0	0	89	8	255
2008	First official language - English	83	12	1	2	1	0	1	96	3	389
2008	First official language - French	67	25	3	5	0	0	0	92	5	256

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	79	17	1	1	0	1	97	1	442
2017	First official language - French	49	28	8	10	4	0	77	14	234
2014	First official language - English	80	15	1	2	0	1	96	3	462
2014	First official language - French	43	33	6	12	5	0	76	17	239
2011	First official language - English	80	13	3	2	1	1	94	3	470
2011	First official language - French	42	30	8	12	7	1	73	19	256
2008	First official language - English	79	14	2	2	1	1	94	3	389
2008	First official language - French	46	27	7	15	5	0	73	20	256

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	81	11	3	1	1	0	3	95	2	444
2017	First official language - French	57	30	4	5	4	0	1	88	9	234
2014	First official language - English	81	10	3	1	1	0	3	94	3	462
2014	First official language - French	58	27	1	7	6	0	0	86	13	240
2011	First official language - English	76	12	3	2	2	0	4	92	4	468
2011	First official language - French	52	28	7	7	5	0	2	81	12	256
2008	First official language - English	75	9	4	1	2	1	8	92	3	391
2008	First official language - French	62	21	4	8	3	0	3	85	11	256

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	86	9	2	1	0	0	2	97	1	441
2017	First official language - French	69	21	3	3	3	0	1	91	6	231
2014	First official language - English	83	7	4	1	1	0	3	94	2	463
2014	First official language - French	69	19	3	3	3	2	0	90	6	240
2011	First official language - English	81	8	5	1	1	0	4	93	2	470
2011	First official language - French	68	20	3	3	6	0	1	89	8	255
2008	First official language - English	82	7	3	1	2	1	5	94	3	388
2008	First official language - French	81	12	2	3	1	0	1	94	4	253

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	75	13	5	1	0	2	4	94	1	443
2017	First official language - French	51	28	8	7	3	1	1	81	10	233
2014	First official language - English	68	16	5	2	1	3	4	91	3	463
2014	First official language - French	41	35	7	6	5	1	4	81	11	239

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	78	12	4	1	0	2	3	95	2	441
2017	First official language - French	52	34	5	1	2	4	1	91	3	233
2014	First official language - English	74	12	4	1	1	4	3	93	3	463
2014	First official language - French	53	31	5	2	3	3	3	89	6	240
2011	First official language - English	71	14	6	1	1	4	3	91	2	471
2011	First official language - French	51	31	9	4	2	1	1	84	7	254
2008	First official language - English	77	10	6	1	2	2	2	91	3	390
2008	First official language - French	64	22	7	4	2	1	0	88	5	255

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	15	85	442
2017	First official language - French	14	86	233
2014	First official language - English	19	81	463
2014	First official language - French	17	83	239

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	First official language - English	45	63
2017	First official language - French	50	33
2014	First official language - English	53	87
2014	First official language - French	55	38

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	First official language - English	62	63
2017	First official language - French	53	33
2014	First official language - English	43	87
2014	First official language - French	57	38

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	First official language - English	10	63
2014	First official language - English	9	87

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	First official language - English	63
2017	First official language - French	33
2014	First official language - French	38

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	33
2014	First official language - French	0	38

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	First official language - English	11	63
2014	First official language - English	7	87
2014	First official language - French	0	38

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	First official language - English	7	87
2014	First official language - French	0	38

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	First official language - English	45	63
2017	First official language - French	35	33
2014	First official language - English	38	87
2014	First official language - French	20	38

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	First official language - English	42	63
2017	First official language - French	37	33
2014	First official language - English	26	87
2014	First official language - French	47	38

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	First official language - English	28	63
2017	First official language - French	47	33
2014	First official language - English	28	87
2014	First official language - French	30	38

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	First official language - English	42	63
2017	First official language - French	41	33
2014	First official language - English	30	87
2014	First official language - French	41	38

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	First official language - English	21	63
2017	First official language - French	35	33
2014	First official language - English	19	87
2014	First official language - French	21	38

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	First official language - English	56	63
2017	First official language - French	70	33
2014	First official language - English	44	87
2014	First official language - French	64	38

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	First official language - English	43	63
2017	First official language - French	35	33
2014	First official language - English	34	87
2014	First official language - French	35	38

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	87

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	First official language - English	8	63
2014	First official language - English	8	87

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	First official language - English	16	63
2017	First official language - French	14	33
2014	First official language - French	17	38

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	First official language - English	50	63
2017	First official language - French	35	33
2014	First official language - English	35	87
2014	First official language - French	35	38

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	First official language - English	23	63
2014	First official language - English	30	87
2014	First official language - French	17	38

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	21	63
2017	First official language - French	26	33
2014	First official language - English	16	87
2014	First official language - French	17	38

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	51	62
2017	First official language - French	55	33
2014	First official language - English	55	87
2014	First official language - French	59	38

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	33	62
2017	First official language - French	37	33
2014	First official language - English	24	87
2014	First official language - French	39	38

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	12	62
2017	First official language - French	15	33
2014	First official language - English	18	87
2014	First official language - French	23	38

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	25	62
2017	First official language - French	29	33
2014	First official language - English	13	87
2014	First official language - French	27	38

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	11	62

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	9	62
2014	First official language - English	14	87
2014	First official language - French	27	38

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	9	62
2017	First official language - French	15	33
2014	First official language - English	9	87

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	23	62
2014	First official language - English	30	87

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	17	60
2017	First official language - French	20	29
2014	First official language - English	13	83
2014	First official language - French	14	35

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	16	60
2014	First official language - English	14	83
2014	First official language - French	16	35

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	9	60
2014	First official language - English	12	83
2014	First official language - French	19	35

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	13	60
2017	First official language - French	17	29
2014	First official language - English	10	83

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	11	60
2017	First official language - French	21	29
2014	First official language - English	13	83
2014	First official language - French	17	35

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	18	29
2014	First official language - English	13	83
2014	First official language - French	17	35

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	7	83
2014	First official language - French	16	35

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	9	60
2017	First official language - French	21	29
2014	First official language - English	11	83

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	First official language - English	36	60
2014	First official language - English	20	83

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	First official language - English	38	60
2017	First official language - French	33	29
2014	First official language - English	44	83
2014	First official language - French	31	35

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	First official language - French	29
2014	First official language - English	83
2014	First official language - French	35

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	43	60
2017	First official language - French	34	29
2014	First official language - English	49	83
2014	First official language - French	43	35

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	18	60
2017	First official language - French	19	29
2014	First official language - English	19	83

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	95	5	63
2017	First official language - French	72	28	33

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	20	16	18	5	7	26	8	55	18	444
2017	First official language - French	17	23	15	6	3	30	7	63	14	234
2014	First official language - English	18	16	20	8	4	28	6	52	18	463
2014	First official language - French	11	20	15	4	5	37	8	56	16	240

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	32	30	15	5	5	11	1	71	12	442
2017	First official language - French	28	40	16	5	1	9	2	76	6	230
2014	First official language - English	28	28	18	7	4	14	1	66	13	463
2014	First official language - French	17	31	20	5	3	21	3	64	10	240
2011	First official language - English	31	34	18	7	5	5	0	69	12	467
2011	First official language - French	23	39	20	6	2	9	0	68	9	254

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	8	92	442
2017	First official language - French	7	93	233
2014	First official language - English	6	94	462
2014	First official language - French	6	94	240

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	First official language - English	22	33
2017	First official language - French	44	17
2014	First official language - English	21	28

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	First official language - English	80	33
2017	First official language - French	89	17
2014	First official language - English	79	28
2014	First official language - French	92	12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	17
2014	First official language - French	0	12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	First official language - English	33
2017	First official language - French	17
2014	First official language - English	28
2014	First official language - French	12

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	17

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	First official language - French	17
2014	First official language - English	28
2014	First official language - French	12

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	17

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	First official language - English	19	33
2017	First official language - French	38	17
2014	First official language - English	21	28

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	First official language - English	22	33
2017	First official language - French	37	17
2014	First official language - English	24	28

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2014	First official language - English	18	28

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	17
2014	First official language - French	0	12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	First official language - English	29	33
2017	First official language - French	42	17
2014	First official language - English	21	28

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	First official language - English	24	33

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2014	First official language - French	0	12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	17

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	17
2014	First official language - French	0	12

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	First official language - English	17	33
2014	First official language - English	29	28

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	33

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	First official language - English	16	33
2014	First official language - English	23	28

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	First official language - English	33
2017	First official language - French	17
2014	First official language - English	28
2014	First official language - French	12

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	28	33
2014	First official language - English	34	28
2014	First official language - French	39	12

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	33	34
2017	First official language - French	26	17
2014	First official language - English	26	27

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	31	34

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	27
2014	First official language - French	0	12

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	34
2014	First official language - English	0	27

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	27
2014	First official language - French	0	12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	36	34
2017	First official language - French	44	17
2014	First official language - English	55	27

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2014	First official language - French	0	11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	27
2014	First official language - French	0	11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	16

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	First official language - English	0	27
2014	First official language - French	0	11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2014	First official language - French	0	11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	34

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	0	34
2014	First official language - English	26	27
2014	First official language - French	0	11

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	First official language - English	37	34
2014	First official language - English	46	27
2014	First official language - French	0	11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	First official language - English	47	34
2014	First official language - English	52	27
2014	First official language - French	49	11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	First official language - English	34
2017	First official language - French	16
2014	First official language - English	27
2014	First official language - French	11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	First official language - English	45	34
2017	First official language - French	35	16
2014	First official language - English	65	27
2014	First official language - French	48	11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	First official language - French	0	16

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	21	34
2017	First official language - French	32	16

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	96	4	34
2017	First official language - French	85	15	17

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	21	14	18	5	3	33	6	59	12	443
2017	First official language - French	18	22	18	2	1	31	8	66	5	234
2014	First official language - English	22	13	20	4	1	33	7	58	9	462
2014	First official language - French	13	18	14	1	4	41	8	62	10	240

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	35	28	13	4	3	14	2	75	9	442
2017	First official language - French	28	43	12	2	1	13	1	83	4	234
2014	First official language - English	36	24	19	4	1	15	1	71	6	463
2014	First official language - French	23	30	15	2	4	25	1	71	8	240
2011	First official language - English	36	32	18	3	3	7	1	73	7	470
2011	First official language - French	29	39	15	4	1	11	0	76	6	255

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	21	79	443
2017	First official language - French	15	85	233
2014	First official language - English	15	85	461
2014	First official language - French	12	88	239

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	First official language - English	83	17	90
2017	First official language - French	75	25	36
2014	First official language - English	78	22	69
2014	First official language - French	82	18	29

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	62	29	3	3	1	1	92	4	75
2017	First official language - French	48	40	8	3	0	0	89	3	27
2014	First official language - English	61	26	2	7	4	0	87	11	55
2014	First official language - French	37	45	8	5	5	0	82	10	24

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	24	44	8	7	5	2	11	78	13	444
2017	First official language - French	17	46	15	10	1	1	10	71	12	234
2014	First official language - English	26	44	7	6	3	1	13	82	10	463
2014	First official language - French	18	38	20	7	2	4	11	66	10	240
2011	First official language - English	22	44	8	4	2	1	19	82	7	471
2011	First official language - French	18	46	15	9	0	1	11	72	10	254
2008	First official language - English	23	38	9	4	3	2	21	80	9	390
2008	First official language - French	18	51	13	7	2	1	9	76	9	256

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	9	24	21	9	6	19	13	48	22	444
2017	First official language - French	9	24	19	11	2	24	11	51	21	234
2014	First official language - English	11	21	19	11	7	17	15	47	26	463
2014	First official language - French	6	21	21	10	7	20	15	41	26	240
2011	First official language - English	8	21	22	9	6	15	19	44	23	472
2011	First official language - French	7	21	25	9	4	18	16	44	19	253

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	41	25	8	3	1	11	11	85	5	444
2017	First official language - French	35	41	7	0	0	6	10	90	1	234
2014	First official language - English	40	24	9	4	1	8	14	81	7	460
2014	First official language - French	30	34	9	3	2	8	14	81	7	240
2011	First official language - English	34	25	12	2	2	6	19	79	5	472
2011	First official language - French	36	33	10	2	2	6	11	83	5	254
2008	First official language - English	29	27	8	2	2	11	21	83	6	392
2008	First official language - French	32	44	8	2	0	5	9	88	3	255

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	34	24	9	5	4	14	11	77	11	441
2017	First official language - French	27	36	9	4	1	12	10	81	7	232
2014	First official language - English	29	26	13	5	4	11	13	72	11	462
2014	First official language - French	24	31	12	5	4	12	12	72	11	240
2011	First official language - English	22	26	15	4	5	10	19	67	12	471
2011	First official language - French	29	34	12	3	3	10	11	78	7	253
2008	First official language - English	25	24	11	5	5	10	21	71	13	391
2008	First official language - French	36	37	10	2	1	6	9	85	3	255

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	62	22	5	5	4	1	0	85	10	444
2017	First official language - French	49	37	7	3	2	1	1	87	6	234

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	61	21	8	5	4	2	0	83	8	444
2017	First official language - French	50	31	8	6	3	2	0	83	9	234

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	18	40	15	12	9	6	0	62	22	444
2017	First official language - French	16	34	23	12	5	10	0	56	19	233

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	18	38	17	16	8	3	0	57	25	443
2017	First official language - French	17	38	18	17	6	3	0	57	24	232

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	16	27	20	13	21	1	1	45	35	443
2017	First official language - French	16	16	22	17	25	0	3	33	43	233

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	15	24	26	17	15	0	1	40	33	442
2017	First official language - French	13	22	27	17	18	1	2	36	35	234

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	24	33	19	11	11	0	2	58	22	444
2017	First official language - French	17	27	23	12	16	0	4	47	29	232

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	16	19	25	18	20	1	1	35	39	443
2017	First official language - French	11	24	26	16	20	1	1	36	37	232

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	40	23	13	6	8	0	10	70	16	441
2017	First official language - French	38	20	17	7	6	0	12	66	15	233

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	27	26	23	14	8	1	1	54	22	440
2017	First official language - French	31	25	20	13	6	0	4	59	20	232

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	27	31	22	12	6	1	2	59	18	441
2017	First official language - French	27	31	19	12	6	2	4	61	18	231

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	24	30	22	15	7	0	3	56	22	440
2017	First official language - French	20	32	21	16	9	0	2	53	26	232

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	32	31	20	9	5	2	2	65	14	441
2017	First official language - French	29	29	22	10	5	1	3	60	16	232

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	31	31	21	10	4	1	2	64	14	436
2017	First official language - French	31	29	20	12	4	1	3	62	16	231

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	51	28	13	4	3	0	2	80	7	443
2017	First official language - French	58	21	12	6	1	0	2	80	7	232

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	74	13	5	2	3	1	3	89	6	441
2017	First official language - French	70	10	6	3	3	0	6	87	6	233

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	56	27	9	2	3	0	2	86	6	443
2017	First official language - French	54	24	11	5	2	0	4	81	7	233

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	59	23	7	4	5	1	2	84	9	443
2017	First official language - French	57	23	11	3	2	0	4	84	5	233

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	53	15	7	2	2	0	22	87	4	443
2017	First official language - French	56	9	5	1	2	0	27	89	4	233

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	57	21	10	4	1	0	6	83	6	437
2017	First official language - French	67	16	6	1	1	0	8	90	3	232

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	48	21	12	6	10	1	3	72	16	444
2017	First official language - French	59	14	7	5	8	0	6	79	14	233

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	50	28	12	4	3	0	4	81	7	444
2017	First official language - French	48	28	12	4	1	0	6	81	5	230

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	11	29	39	15	7	0	0	40	22	442
2017	First official language - French	14	24	42	12	6	0	1	39	19	233

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	7	21	42	20	9	0	1	29	29	442
2017	First official language - French	6	21	37	26	7	0	3	34	28	234

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	21	23	20	12	18	6	1	22	78	443
2017	First official language - French	24	22	21	13	16	3	2	25	75	234

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	25	316
2017	First official language - French	25	169

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	35	316
2017	First official language - French	32	169

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	16	316
2017	First official language - French	24	169

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	First official language - English	37	316
2017	First official language - French	42	169

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	First official language - English	7	316
2017	First official language - French	11	169

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	First official language - English	50	316
2017	First official language - French	43	169

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	First official language - English	5	49	21	10	4	11	308
2017	First official language - French	6	54	14	6	4	16	160

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	10	24	13	17	26	2	7	38	47	321
2017	First official language - French	12	22	15	19	18	3	11	40	42	168

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	First official language - English	2	8	12	15	55	3	5	11	76	321
2017	First official language - French	3	9	12	13	54	2	8	13	74	168

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Immigration and Refugee Board of Canada by Question 107. What is your first official language?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.