2017 Public Service Employee Survey Results by Theme for Immigration and Refugee Board of Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - EC

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 48 36 3 6 6 0 0 84 13 31
2017 EC-03 61 16 8 16 0 0 0 77 16 13
2014 EC 38 35 15 8 3 3 0 74 10 40
2014 EC-03 54 38 0 8 0 0 0 92 8 13
2014 EC-05 8 25 42 8 8 8 0 36 18 12
2011 EC 39 46 4 11 0 0 0 86 11 28
2011 EC-03 33 53 7 7 0 0 0 87 7 15

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 34 41 3 13 9 0 0 75 22 32
2017 EC-03 30 31 8 31 0 0 0 61 31 13

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 51 32 6 10 0 0 0 84 10 31
2017 EC-03 58 34 0 8 0 0 0 92 8 12
2014 EC 63 25 5 3 3 3 0 90 5 40
2014 EC-03 92 8 0 0 0 0 0 100 0 13
2014 EC-05 17 42 17 8 8 8 0 64 18 12
2011 EC 57 39 4 0 0 0 0 96 0 28
2011 EC-03 60 40 0 0 0 0 0 100 0 15

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 48 29 10 6 6 0 0 77 13 31
2017 EC-03 49 25 17 8 0 0 0 75 8 12
2014 EC 53 28 8 5 5 3 0 82 10 40
2014 EC-03 77 23 0 0 0 0 0 100 0 13
2014 EC-05 25 17 17 17 17 8 0 45 36 12
2011 EC 54 29 7 11 0 0 0 82 11 28
2011 EC-03 53 40 0 7 0 0 0 93 7 15

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 44 16 28 3 9 0 0 59 13 32
2017 EC-03 38 23 31 8 0 0 0 61 8 13
2014 EC 33 38 10 15 0 5 0 74 16 40
2014 EC-03 38 46 0 15 0 0 0 85 15 13
2014 EC-05 33 25 8 17 0 17 0 70 20 12
2011 EC 29 39 25 4 4 0 0 68 7 28
2011 EC-03 27 40 27 0 7 0 0 67 7 15

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 47 19 19 6 6 3 0 68 13 32
2017 EC-03 46 23 23 8 0 0 0 69 8 13
2014 EC 30 40 15 10 3 3 0 72 13 40
2014 EC-03 31 54 15 0 0 0 0 85 0 13
2014 EC-05 25 25 17 17 8 8 0 55 27 12
2011 EC 36 39 14 11 0 0 0 75 11 28
2011 EC-03 40 40 13 7 0 0 0 80 7 15

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 35 31 6 13 13 3 0 68 26 32
2017 EC-03 39 30 8 8 8 8 0 75 17 13
2014 EC 30 25 23 8 3 13 0 63 11 40
2014 EC-03 23 23 38 0 0 15 0 55 0 13
2014 EC-05 33 33 8 8 0 17 0 80 10 12
2011 EC 29 36 14 11 4 7 0 69 15 28
2011 EC-03 27 40 20 7 0 7 0 71 7 15
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 40 31 16 0 13 0 0 72 13 32
2017 EC-03 30 39 23 0 8 0 0 69 8 13
2014 EC 43 30 13 3 5 8 0 78 8 40
2014 EC-03 31 54 8 8 0 0 0 85 8 13
2014 EC-05 33 25 8 0 8 25 0 78 11 12
2011 EC 57 21 11 4 0 4 4 85 4 28
2011 EC-03 40 33 13 0 0 7 7 85 0 15

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 44 28 6 9 13 0 0 72 22 32
2017 EC-03 46 8 16 23 8 0 0 53 31 13
2014 EC 33 25 20 15 5 3 0 59 21 40
2014 EC-03 31 31 23 15 0 0 0 62 15 13
2014 EC-05 25 25 8 17 17 8 0 55 36 12
2011 EC 46 25 7 14 0 4 4 77 15 28
2011 EC-03 47 20 13 13 0 0 7 71 14 15

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 47 19 9 13 13 0 0 65 25 32
2017 EC-03 46 8 8 31 8 0 0 53 39 13
2014 EC 43 25 10 8 10 5 0 71 18 40
2014 EC-03 31 38 15 8 8 0 0 69 15 13
2014 EC-05 50 8 0 8 17 17 0 70 30 12

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 16 37 6 9 19 13 0 61 32 32
2017 EC-03 8 38 0 23 16 16 0 54 46 13
2014 EC 20 38 8 8 3 25 0 77 13 40
2014 EC-03 23 38 0 8 0 31 0 89 11 13
2014 EC-05 17 33 8 17 0 25 0 67 22 12
2011 EC 15 19 33 11 11 11 0 38 25 27
2011 EC-03 7 21 36 0 14 21 0 36 18 14

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 19 37 9 9 22 3 0 58 32 32
2017 EC-03 16 30 8 16 31 0 0 46 47 13
2014 EC 23 35 13 15 5 8 3 64 22 40
2014 EC-03 31 31 15 8 0 15 0 73 9 13
2014 EC-05 17 33 17 17 8 8 0 55 27 12
2011 EC 12 31 31 8 12 8 0 46 21 26
2011 EC-03 7 29 36 0 14 14 0 42 17 14

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 16 25 19 13 19 9 0 45 35 32
2017 EC-03 16 30 8 16 23 8 0 49 42 13
2014 EC 15 31 18 13 8 15 0 55 24 39
2014 EC-03 25 25 25 8 0 17 0 60 10 12
2014 EC-05 8 33 17 17 8 17 0 50 30 12
2011 EC 11 32 21 14 7 14 0 50 25 28
2011 EC-03 7 33 20 20 0 20 0 50 25 15

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 16 40 6 13 19 6 0 60 33 32
2017 EC-03 16 46 0 8 23 8 0 66 34 13
2014 EC 18 28 13 18 8 18 0 55 30 40
2014 EC-03 15 23 15 15 0 31 0 56 22 13
2014 EC-05 17 25 8 25 8 17 0 50 40 12
2011 EC 14 21 29 7 14 14 0 42 25 28
2011 EC-03 7 33 27 7 7 20 0 50 17 15

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 16 34 6 9 25 9 0 55 38 32
2017 EC-03 16 46 0 8 23 8 0 66 34 13
2014 EC 18 25 15 18 13 10 3 49 34 40
2014 EC-03 15 23 31 15 8 8 0 42 25 13
2014 EC-05 17 33 8 8 17 17 0 60 30 12
2011 EC 21 46 11 7 7 7 0 73 15 28
2011 EC-03 20 60 13 0 7 0 0 80 7 15
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 47 19 0 22 13 0 0 65 35 32
2017 EC-03 46 8 0 39 8 0 0 53 47 13
2014 EC 25 35 18 18 3 3 0 62 21 40
2014 EC-03 8 46 15 31 0 0 0 54 31 13
2014 EC-05 25 17 25 17 8 8 0 45 27 12
2011 EC 29 32 11 25 4 0 0 61 29 28
2011 EC-03 27 33 13 20 7 0 0 60 27 15

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 25 50 13 3 9 0 0 75 13 32
2017 EC-03 46 31 16 8 0 0 0 77 8 13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 9 16 16 9 28 18 3 32 48 32
2017 EC-03 8 8 16 8 31 30 0 22 56 13
2014 EC 13 20 10 23 13 20 3 42 45 40
2014 EC-03 8 23 15 23 15 15 0 36 45 13
2014 EC-05 8 17 8 17 8 33 8 43 43 12

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 41 22 9 16 13 0 0 62 28 32
2017 EC-03 31 15 16 23 16 0 0 46 39 13
2014 EC 28 40 13 13 5 3 0 69 18 40
2014 EC-03 31 46 8 15 0 0 0 77 15 13
2014 EC-05 25 17 17 25 8 8 0 45 36 12
2011 EC 50 21 18 7 0 0 4 74 7 28
2011 EC-03 47 27 13 7 0 0 7 79 7 15

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 31 22 19 13 13 0 3 55 26 32
2017 EC-03 46 16 16 8 16 0 0 61 23 13
2014 EC 40 38 5 13 3 3 0 79 15 40
2014 EC-03 46 46 8 0 0 0 0 92 0 13
2014 EC-05 33 17 0 33 8 8 0 55 45 12
2011 EC 43 39 11 4 4 0 0 82 7 28
2011 EC-03 53 27 13 0 7 0 0 80 7 15

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 22 25 13 13 19 6 3 52 35 32
2017 EC-03 31 15 8 16 16 16 0 54 37 13
2014 EC 38 30 3 13 5 13 0 77 20 40
2014 EC-03 31 38 0 15 0 15 0 82 18 13
2014 EC-05 25 25 0 17 17 17 0 60 40 12
2011 EC 32 39 7 7 4 11 0 80 12 28
2011 EC-03 33 27 7 7 7 20 0 75 17 15

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 22 38 9 16 13 0 3 61 29 32
2017 EC-03 22 31 23 23 0 0 0 53 23 13
2014 EC 20 43 13 18 8 0 0 63 25 40
2014 EC-03 31 54 15 0 0 0 0 85 0 13
2014 EC-05 8 8 17 42 25 0 0 17 67 12
2011 EC 25 36 11 25 0 0 4 63 26 28
2011 EC-03 27 20 20 27 0 0 7 50 29 15

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 56 31 3 6 0 0 3 90 6 32
2017 EC-03 61 23 0 16 0 0 0 84 16 13
2014 EC 48 30 5 10 5 3 0 79 15 40
2014 EC-03 69 31 0 0 0 0 0 100 0 13
2014 EC-05 8 25 8 33 17 8 0 36 55 12
2011 EC 57 29 7 7 0 0 0 86 7 28
2011 EC-03 47 47 7 0 0 0 0 93 0 15

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 47 38 0 6 9 0 0 84 16 32
2017 EC-03 38 39 0 8 16 0 0 77 23 13
2014 EC 50 28 5 8 10 0 0 78 18 40
2014 EC-03 69 23 0 0 8 0 0 92 8 13
2014 EC-05 8 25 17 25 25 0 0 33 50 12
2011 EC 39 46 4 11 0 0 0 86 11 28
2011 EC-03 40 47 7 7 0 0 0 87 7 15

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 25 19 31 13 13 0 0 44 25 32
2017 EC-03 31 16 30 16 8 0 0 47 23 13
2014 EC 18 38 18 10 8 10 0 61 19 40
2014 EC-03 8 62 0 8 8 15 0 82 18 13
2014 EC-05 17 17 25 17 8 17 0 40 30 12
2011 EC 14 29 21 18 14 4 0 44 33 28
2011 EC-03 13 27 20 20 20 0 0 40 40 15

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 19 38 13 12 13 6 0 60 26 32
2017 EC-03 16 39 8 15 23 0 0 54 38 13
2014 EC 10 28 18 20 18 8 0 41 41 40
2014 EC-03 8 23 23 8 23 15 0 36 36 13
2014 EC-05 8 25 17 25 17 8 0 36 45 12
2011 EC 19 15 15 30 15 4 4 36 48 27
2011 EC-03 14 7 21 36 14 0 7 23 54 14

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 26 38 6 13 16 0 0 64 29 31
2017 EC-03 34 24 8 17 17 0 0 58 34 12
2014 EC 30 40 8 13 8 3 0 72 21 40
2014 EC-03 23 46 0 23 8 0 0 69 31 13
2014 EC-05 25 33 17 8 8 8 0 64 18 12
2011 EC 25 39 25 11 0 0 0 64 11 28
2011 EC-03 27 40 20 13 0 0 0 67 13 15

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 38 29 16 3 13 0 0 68 16 31
2017 EC-03 41 25 17 8 8 0 0 66 17 12
2014 EC 35 28 28 5 3 3 0 64 8 40
2014 EC-03 46 31 23 0 0 0 0 77 0 13
2014 EC-05 25 17 33 8 8 8 0 45 18 12

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 25 39 6 16 13 0 0 64 29 31
2017 EC-03 41 17 0 42 0 0 0 58 42 12
2014 EC 33 43 18 3 3 3 0 77 5 40
2014 EC-03 38 54 8 0 0 0 0 92 0 13
2014 EC-05 17 25 33 8 8 8 0 45 18 12
2011 EC 43 29 18 7 4 0 0 71 11 28
2011 EC-03 53 27 13 7 0 0 0 80 7 15

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 22 31 19 9 13 6 0 56 23 32
2017 EC-03 16 46 8 8 16 8 0 66 25 13

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 56 19 3 13 9 0 0 75 22 32
2017 EC-03 53 23 8 8 8 0 0 77 16 13
2014 EC 25 50 10 8 3 3 3 79 11 40
2014 EC-03 23 46 15 8 8 0 0 69 15 13
2014 EC-05 25 50 8 8 0 8 0 82 9 12
2011 EC 39 29 18 11 4 0 0 68 14 28
2011 EC-03 53 27 13 7 0 0 0 80 7 15

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 25 37 13 3 16 0 6 67 20 32
2017 EC-03 23 38 23 0 8 0 8 66 8 13
2014 EC 30 25 10 18 5 3 10 63 26 40
2014 EC-03 31 31 8 15 0 0 15 73 18 13
2014 EC-05 25 17 17 17 0 8 17 56 22 12
2011 EC 36 25 7 14 7 0 11 68 24 28
2011 EC-03 40 27 13 0 7 0 13 77 8 15

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 40 41 16 3 0 0 0 81 3 32
2017 EC-03 46 47 8 0 0 0 0 92 0 13
2014 EC 48 35 13 0 0 5 0 87 0 40
2014 EC-03 46 31 23 0 0 0 0 77 0 13
2014 EC-05 58 25 0 0 0 17 0 100 0 12
2011 EC 43 29 11 7 11 0 0 71 18 28
2011 EC-03 40 40 7 7 7 0 0 80 13 15

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 62 19 3 0 9 3 3 87 10 32
2017 EC-03 53 23 8 0 8 8 0 83 8 13
2014 EC 55 8 8 13 5 5 8 71 20 40
2014 EC-03 54 8 8 15 0 8 8 73 18 13
2014 EC-05 58 17 8 8 0 8 0 82 9 12
2011 EC 50 21 7 14 0 7 0 77 15 28
2011 EC-03 53 20 0 13 0 13 0 85 15 15

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 EC 34 35 31 32
2017 EC-03 38 23 39 13
2014 EC 25 38 38 40
2014 EC-03 15 38 46 13
2014 EC-05 25 42 33 12
2011 EC 32 32 36 28
2011 EC-03 13 40 47 15

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 EC 0 18 82 0 0 0 11
2014 EC 0 30 70 0 9999 0 10
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 53 28 13 3 3 0 0 81 6 32
2017 EC-03 69 16 8 8 0 0 0 84 8 13
2014 EC 58 20 8 10 3 3 0 79 13 40
2014 EC-03 77 23 0 0 0 0 0 100 0 13
2014 EC-05 17 17 17 33 8 8 0 36 45 12
2011 EC 54 36 0 7 4 0 0 89 11 28
2011 EC-03 53 40 0 0 7 0 0 93 7 15

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 28 44 9 13 3 3 0 74 16 32
2017 EC-03 31 61 8 0 0 0 0 92 0 13
2014 EC 25 63 5 5 0 3 0 90 5 40
2014 EC-03 23 77 0 0 0 0 0 100 0 13
2014 EC-05 17 67 0 8 0 8 0 91 9 12
2011 EC 36 46 4 14 0 0 0 82 14 28
2011 EC-03 40 53 0 7 0 0 0 93 7 15

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 9 28 28 18 13 0 3 32 39 32
2017 EC-03 0 8 31 38 23 0 0 61 8 13
2014 EC 0 20 28 25 15 8 5 46 23 40
2014 EC-03 0 8 23 15 38 0 15 64 9 13
2014 EC-05 0 33 17 33 0 17 0 40 40 12
2011 EC 0 15 22 33 22 0 7 60 16 27
2011 EC-03 0 7 14 43 29 0 7 77 8 14

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 28 19 22 9 15 0 6 26 50 32
2017 EC-03 31 8 8 16 30 0 8 49 42 13
2014 EC 3 18 25 30 18 8 0 51 22 40
2014 EC-03 0 23 23 15 31 8 0 50 25 13
2014 EC-05 0 33 25 33 0 8 0 36 36 12
2011 EC 0 11 19 37 26 0 7 68 12 27
2011 EC-03 0 0 14 50 29 0 7 85 0 14

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 22 6 22 19 18 0 13 43 32 32
2017 EC-03 23 0 23 23 30 0 0 53 23 13
2014 EC 0 10 25 25 20 5 15 56 13 40
2014 EC-03 0 0 15 31 31 0 23 80 0 13
2014 EC-05 0 17 17 33 8 17 8 56 22 12
2011 EC 4 11 11 44 19 4 7 71 17 27
2011 EC-03 0 7 14 57 14 0 7 77 8 14

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 6 19 35 15 22 0 3 38 26 32
2017 EC-03 0 8 31 30 31 0 0 61 8 13
2014 EC 3 8 30 35 18 5 3 57 11 40
2014 EC-03 8 15 38 23 15 0 0 38 23 13
2014 EC-05 0 0 25 50 8 17 0 70 0 12
2011 EC 4 12 31 38 12 0 4 52 16 26
2011 EC-03 7 7 29 50 0 0 7 54 15 14

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 22 25 16 19 15 0 3 35 49 32
2017 EC-03 8 23 16 31 22 0 0 53 31 13
2014 EC 8 23 25 20 13 5 8 37 34 40
2014 EC-03 8 38 23 8 15 0 8 25 50 13
2014 EC-05 0 0 17 42 17 17 8 78 0 12
2011 EC 7 22 30 22 7 0 11 33 33 27
2011 EC-03 0 21 36 29 0 0 14 33 25 14

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 28 13 25 15 13 0 6 30 44 32
2017 EC-03 39 16 23 15 8 0 0 22 54 13
2014 EC 8 18 23 25 15 10 3 46 29 40
2014 EC-03 15 23 23 15 15 8 0 33 42 13
2014 EC-05 0 8 17 25 25 17 8 67 11 12
2011 EC 22 11 22 26 11 4 4 40 36 27
2011 EC-03 21 7 29 21 7 7 7 33 33 14

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 13 19 25 16 22 3 3 40 33 32
2017 EC-03 0 23 23 23 22 8 0 49 25 13
2014 EC 8 10 23 25 23 8 5 54 20 40
2014 EC-03 8 15 15 15 46 0 0 62 23 13
2014 EC-05 0 8 33 33 8 17 0 50 10 12

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 50 13 13 6 19 0 0 62 25 32
2017 EC-03 38 16 8 16 23 0 0 53 39 13
2014 EC 50 23 5 13 8 3 0 74 21 40
2014 EC-03 46 31 0 8 15 0 0 77 23 13
2014 EC-05 50 8 8 17 8 8 0 64 27 12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 40 38 6 6 9 0 0 78 16 32
2017 EC-03 53 23 16 8 0 0 0 77 8 13
2014 EC 43 48 0 5 3 3 0 92 8 40
2014 EC-03 62 38 0 0 0 0 0 100 0 13
2014 EC-05 33 42 0 8 8 8 0 82 18 12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 36 35 13 3 10 3 0 73 13 31
2017 EC-03 31 38 8 8 8 8 0 75 17 13
2014 EC 50 35 10 0 0 5 0 89 0 40
2014 EC-03 69 15 15 0 0 0 0 85 0 13
2014 EC-05 42 42 8 0 0 8 0 91 0 12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 35 37 13 9 6 0 0 72 16 32
2017 EC-03 16 61 8 8 8 0 0 77 16 13
2014 EC 45 40 5 5 0 5 0 89 5 40
2014 EC-03 54 23 0 15 0 8 0 83 17 13
2014 EC-05 33 50 8 0 0 8 0 91 0 12
2011 EC 36 36 11 7 7 4 0 74 15 28
2011 EC-03 33 40 7 7 7 7 0 79 14 15

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 53 19 6 16 6 0 0 72 22 32
2017 EC-03 38 39 0 23 0 0 0 77 23 13
2014 EC 45 50 0 0 0 5 0 100 0 40
2014 EC-03 46 54 0 0 0 0 0 100 0 13
2014 EC-05 33 50 0 0 0 17 0 100 0 12
2011 EC 39 43 7 11 0 0 0 82 11 28
2011 EC-03 47 33 13 7 0 0 0 80 7 15

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 9 31 6 19 16 6 12 50 42 32
2017 EC-03 0 16 16 31 8 8 22 22 56 13
2014 EC 20 35 18 10 8 8 3 61 19 40
2014 EC-03 23 38 15 8 15 0 0 62 23 13
2014 EC-05 25 25 17 0 8 17 8 67 11 12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 53 22 13 3 6 3 0 77 10 32
2017 EC-03 46 31 16 8 0 0 0 77 8 13
2014 EC 55 35 3 3 0 5 0 95 3 40
2014 EC-03 77 15 0 0 0 8 0 100 0 13
2014 EC-05 33 58 0 0 0 8 0 100 0 12
2011 EC 39 50 4 7 0 0 0 89 7 28
2011 EC-03 47 47 7 0 0 0 0 93 0 15

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 50 25 6 6 9 3 0 77 16 32
2017 EC-03 61 23 8 0 8 0 0 84 8 13
2014 EC 43 30 13 8 0 5 3 78 8 40
2014 EC-03 46 38 15 0 0 0 0 85 0 13
2014 EC-05 50 17 17 0 0 8 8 80 0 12
2011 EC 25 43 21 4 4 4 0 70 7 28
2011 EC-03 27 47 20 0 0 7 0 79 0 15

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 35 31 12 6 13 3 0 68 19 32
2017 EC-03 31 39 15 8 8 0 0 70 16 13
2014 EC 23 30 25 10 3 10 0 58 14 40
2014 EC-03 23 46 8 8 8 8 0 75 17 13
2014 EC-05 25 33 33 0 0 8 0 64 0 12
2011 EC 14 25 29 14 7 11 0 44 24 28
2011 EC-03 13 40 20 7 13 7 0 57 21 15

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 19 19 16 9 25 9 3 43 39 32
2017 EC-03 16 16 8 16 23 16 7 40 50 13
2014 EC 15 23 8 20 10 20 5 50 40 40
2014 EC-03 15 8 8 15 23 31 0 33 56 13
2014 EC-05 17 17 8 17 0 25 17 57 29 12
2011 EC 14 29 4 21 7 18 7 57 38 28
2011 EC-03 20 33 7 20 0 13 7 67 25 15

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 37 50 6 6 0 0 0 87 6 32
2017 EC-03 38 62 0 0 0 0 0 100 0 13
2014 EC 33 43 5 15 5 0 0 75 20 40
2014 EC-03 46 46 0 8 0 0 0 92 8 13
2014 EC-05 17 25 17 25 17 0 0 42 42 12
2011 EC 29 50 0 14 7 0 0 79 21 28
2011 EC-03 40 47 0 7 7 0 0 87 13 15

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 31 35 6 16 9 0 3 68 26 32
2017 EC-03 22 23 16 23 16 0 0 46 39 13
2014 EC 36 36 3 21 3 3 0 74 24 39
2014 EC-03 46 38 8 0 8 0 0 85 8 13
2014 EC-05 17 50 0 25 0 8 0 73 27 12
2011 EC 57 29 4 7 4 0 0 86 11 28
2011 EC-03 67 27 0 7 0 0 0 93 7 15

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 44 31 6 16 3 0 0 75 19 32
2017 EC-03 46 39 8 8 0 0 0 84 8 13
2014 EC 50 35 5 8 3 0 0 85 10 40
2014 EC-03 69 15 8 8 0 0 0 85 8 13
2014 EC-05 50 33 0 8 8 0 0 83 17 12

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 65 35 0 0 0 0 0 100 0 32
2017 EC-03 61 39 0 0 0 0 0 100 0 13
2014 EC 70 15 5 5 3 3 0 87 8 40
2014 EC-03 85 0 8 0 0 8 0 92 0 13
2014 EC-05 50 17 8 17 8 0 0 67 25 12
2011 EC 71 25 0 4 0 0 0 96 4 28
2011 EC-03 67 27 0 7 0 0 0 93 7 15

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 65 22 0 9 0 3 0 90 10 32
2017 EC-03 61 23 0 16 0 0 0 84 16 13
2014 EC 73 18 0 5 3 0 3 92 8 40
2014 EC-03 62 23 0 15 0 0 0 85 15 13
2014 EC-05 92 0 0 0 0 0 8 100 0 12
2011 EC 68 21 0 4 4 0 4 93 7 28
2011 EC-03 53 33 0 0 7 0 7 93 7 15

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 65 19 3 3 6 0 3 87 10 32
2017 EC-03 69 23 0 8 0 0 0 92 8 13
2014 EC 73 13 3 3 8 3 0 87 10 40
2014 EC-03 69 15 0 0 15 0 0 85 15 13
2014 EC-05 58 17 8 0 8 8 0 82 9 12
2011 EC 68 7 11 4 7 0 4 78 11 28
2011 EC-03 53 13 13 0 13 0 7 71 14 15

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 78 9 3 3 3 0 3 90 6 32
2017 EC-03 77 16 0 8 0 0 0 92 8 13
2014 EC 80 5 0 10 3 3 0 87 13 40
2014 EC-03 85 0 0 15 0 0 0 85 15 13
2014 EC-05 67 8 0 8 8 8 0 82 18 12
2011 EC 82 0 11 4 0 0 4 85 4 28
2011 EC-03 73 0 20 0 0 0 7 79 0 15

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 65 13 13 3 3 0 3 81 6 32
2017 EC-03 61 23 8 8 0 0 0 84 8 13
2014 EC 63 15 10 3 3 3 5 84 5 40
2014 EC-03 62 23 8 0 8 0 0 85 8 13
2014 EC-05 67 17 8 0 0 0 8 91 0 12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 69 13 13 0 3 0 3 84 3 32
2017 EC-03 69 16 16 0 0 0 0 84 0 13
2014 EC 70 18 5 0 0 5 3 95 0 40
2014 EC-03 77 23 0 0 0 0 0 100 0 13
2014 EC-05 58 25 0 0 0 8 8 100 0 12
2011 EC 56 33 7 0 0 0 4 92 0 27
2011 EC-03 40 47 7 0 0 0 7 93 0 15

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 EC 22 78 32
2014 EC 25 75 40

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2014 EC 60 10

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2014 EC 0 10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 EC 0 10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2014 EC 0 10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 EC 0 10

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2014 EC 0 10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2014 EC 0 10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 EC 60 10

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 EC 0 10

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 EC 0 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 13 6 9 9 22 31 9 32 53 32
2017 EC-03 0 8 16 8 23 46 0 14 57 13
2014 EC 5 13 20 8 3 43 10 37 21 40
2014 EC-03 8 8 15 8 8 38 15 33 33 13
2014 EC-05 8 8 25 0 0 42 17 40 0 12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 25 22 13 9 16 16 0 55 30 32
2017 EC-03 16 38 8 23 8 8 0 58 34 13
2014 EC 18 25 18 13 0 25 3 59 17 40
2014 EC-03 23 23 15 15 0 23 0 60 20 13
2014 EC-05 17 17 25 0 0 33 8 57 0 12
2011 EC 39 21 18 7 0 14 0 71 8 28
2011 EC-03 33 13 20 7 0 27 0 64 9 15

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 EC 19 81 32
2014 EC-03 0 100 13
2014 EC-05 0 100 12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 13 3 9 13 9 47 6 33 47 32
2017 EC-03 8 0 8 23 8 53 0 17 67 13
2014 EC 8 13 13 0 0 63 5 62 0 40
2014 EC-03 8 0 8 0 0 69 15 50 0 13
2014 EC-05 8 25 8 0 0 58 0 80 0 12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 23 25 10 10 13 16 3 60 28 31
2017 EC-03 16 30 16 16 8 16 0 54 28 13
2014 EC 28 33 8 0 0 33 0 89 0 40
2014 EC-03 31 23 8 0 0 38 0 88 0 13
2014 EC-05 33 25 8 0 0 33 0 88 0 12
2011 EC 32 46 14 4 0 4 0 81 4 28
2011 EC-03 27 47 13 7 0 7 0 79 7 15

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 EC 25 75 32

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 31 40 6 9 13 0 0 72 22 32
2017 EC-03 16 46 8 8 23 0 0 61 31 13
2014 EC 15 50 15 15 3 3 0 67 18 40
2014 EC-03 15 46 23 15 0 0 0 62 15 13
2014 EC-05 17 58 8 0 8 8 0 82 9 12
2011 EC 7 50 18 21 0 4 0 59 22 28
2011 EC-03 7 40 27 20 0 7 0 50 21 15

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 6 9 25 13 13 31 3 24 38 32
2017 EC-03 0 8 39 8 16 30 0 11 33 13
2014 EC 8 15 23 5 0 48 3 45 10 40
2014 EC-03 0 23 23 0 0 46 8 50 0 13
2014 EC-05 17 17 17 8 0 42 0 57 14 12
2011 EC 4 4 25 0 4 46 18 20 10 28
2011 EC-03 0 0 20 0 7 53 20 0 25 15

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 40 16 19 3 3 19 0 69 8 32
2017 EC-03 30 23 31 0 0 16 0 63 0 13
2014 EC 40 18 13 3 0 28 0 79 3 40
2014 EC-03 38 31 15 0 0 15 0 82 0 13
2014 EC-05 33 8 17 8 0 33 0 63 13 12
2011 EC 43 25 7 0 0 18 7 90 0 28
2011 EC-03 33 20 13 0 0 20 13 80 0 15

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 34 22 22 0 6 16 0 67 7 32
2017 EC-03 30 39 23 0 0 8 0 75 0 13
2014 EC 40 30 8 0 0 23 0 90 0 40
2014 EC-03 38 38 15 0 0 8 0 83 0 13
2014 EC-05 25 33 8 0 0 33 0 88 0 12
2011 EC 25 39 11 4 0 18 4 82 5 28
2011 EC-03 20 33 13 7 0 20 7 73 9 15
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 53 22 6 3 16 0 0 75 19 32
2017 EC-03 38 23 16 8 16 0 0 61 23 13

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 50 25 3 6 16 0 0 75 22 32
2017 EC-03 39 22 8 16 16 0 0 61 31 13

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 19 40 9 16 13 3 0 61 29 32
2017 EC-03 16 53 8 8 16 0 0 69 23 13

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 16 28 16 28 13 0 0 44 41 32
2017 EC-03 23 15 23 31 8 0 0 38 39 13

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 22 38 9 3 19 0 9 65 24 32
2017 EC-03 22 31 0 8 23 0 16 63 37 13

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 16 29 26 10 16 0 3 46 27 31
2017 EC-03 16 46 23 0 8 0 8 66 8 13

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 25 31 19 9 13 0 3 58 23 32
2017 EC-03 16 53 16 8 0 0 8 75 8 13

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 22 15 19 9 28 3 3 40 40 32
2017 EC-03 23 15 16 8 31 0 8 41 42 13

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 34 31 16 0 9 0 9 72 10 32
2017 EC-03 30 31 16 0 8 0 16 72 9 13

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 34 25 22 13 3 0 3 61 16 32
2017 EC-03 38 39 0 16 0 0 8 83 17 13

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 29 16 23 13 16 0 3 46 30 31
2017 EC-03 24 34 17 8 17 0 0 58 25 12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 18 31 13 28 6 0 3 51 36 32
2017 EC-03 15 47 8 23 0 0 8 66 25 13

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 18 31 25 13 13 0 0 50 25 32
2017 EC-03 15 54 8 16 8 0 0 69 23 13

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 31 31 12 9 13 0 3 65 23 32
2017 EC-03 23 39 15 16 0 0 8 67 17 13

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 50 6 22 9 6 0 6 60 17 32
2017 EC-03 38 16 23 16 0 0 8 58 17 13

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 59 13 6 6 9 3 3 77 17 32
2017 EC-03 46 16 16 8 8 0 8 66 17 13

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 40 28 9 9 13 0 0 69 22 32
2017 EC-03 38 23 16 16 8 0 0 61 23 13

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 47 16 9 9 16 0 3 64 26 32
2017 EC-03 53 8 8 16 8 0 8 66 25 13

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 38 13 3 3 3 0 39 84 11 31
2017 EC-03 58 8 0 0 0 0 34 100 0 12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 62 9 6 3 0 0 19 88 4 32
2017 EC-03 69 8 8 0 0 0 16 91 0 13

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 47 13 6 9 16 0 9 65 28 32
2017 EC-03 46 8 16 8 8 0 16 63 18 13

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 53 22 9 0 6 0 9 83 7 32
2017 EC-03 46 23 16 0 0 0 16 82 0 13

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 12 25 35 13 13 3 0 38 26 32
2017 EC-03 15 31 31 16 8 0 0 46 23 13

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 13 22 38 18 9 0 0 28 35 32
2017 EC-03 8 23 39 15 16 0 0 30 31 13
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 19 22 28 6 13 13 0 22 78 32
2017 EC-03 23 22 23 0 8 23 0 30 70 13

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 EC 23 22

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 EC 37 22

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 EC 9 22

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 EC 55 22

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 EC 9 22

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 EC 41 22

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 EC 5 52 14 5 14 10 21

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 18 18 18 23 14 0 9 40 40 22

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 9 5 13 9 46 5 14 17 67 22
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