2017 Public Service Employee Survey Results by Theme for Immigration and Refugee Board of Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 40 14 5 4 1 0 78 9 131
2017 CR-04 39 38 14 2 5 2 0 79 6 63
2017 CR-05 36 41 13 7 3 0 0 77 10 68
2014 CR 30 46 13 5 4 1 1 78 10 148
2014 CR-04 33 43 14 7 3 0 1 76 10 101
2014 CR-05 26 52 11 2 7 2 0 80 9 46
2011 CR 28 42 11 9 9 0 0 71 18 163
2011 CR-04 27 42 12 8 11 0 0 69 19 113
2008 CR 35 32 17 7 10 0 0 67 17 144
2008 CR-04 36 34 16 7 8 0 0 70 14 106
2008 CR-05 32 26 18 6 18 0 0 59 24 34

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 41 6 8 11 2 0 75 19 130
2017 CR-04 39 37 6 3 13 2 0 77 16 63
2017 CR-05 27 44 6 12 9 2 0 72 21 67

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 39 9 0 1 0 0 90 1 130
2017 CR-04 53 36 10 0 2 0 0 89 2 62
2017 CR-05 49 42 9 0 0 0 0 91 0 68
2014 CR 62 31 6 0 1 1 0 93 1 148
2014 CR-04 67 28 6 0 0 0 0 94 0 101
2014 CR-05 50 39 7 0 2 2 0 91 2 46
2011 CR 59 29 7 2 2 0 0 88 4 162
2011 CR-04 56 31 7 4 2 0 0 87 5 110

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 47 9 5 2 0 0 84 7 131
2017 CR-04 35 49 8 5 3 0 0 84 8 63
2017 CR-05 39 46 10 4 1 0 0 84 6 68
2014 CR 39 42 13 3 3 1 0 82 6 147
2014 CR-04 41 41 13 2 3 0 0 82 5 100
2014 CR-05 33 46 13 4 2 2 0 80 7 46
2011 CR 35 41 13 5 6 0 0 76 12 164
2011 CR-04 31 41 16 6 6 0 0 72 12 113
2008 CR 40 36 12 5 7 1 0 77 12 147
2008 CR-04 42 37 10 5 6 1 0 80 10 109
2008 CR-05 38 35 9 6 12 0 0 74 18 34

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 33 16 5 5 2 0 73 10 130
2017 CR-04 50 31 8 6 3 2 0 82 10 62
2017 CR-05 29 35 24 4 6 1 0 65 11 68
2014 CR 33 38 17 5 5 1 0 72 11 148
2014 CR-04 39 33 18 5 6 0 0 71 11 101
2014 CR-05 20 50 15 7 4 4 0 73 11 46
2011 CR 25 27 26 13 7 1 1 53 20 164
2011 CR-04 26 26 26 13 6 1 2 53 20 112

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 37 13 4 5 1 0 77 9 130
2017 CR-04 47 34 13 2 5 0 0 81 6 63
2017 CR-05 33 40 14 6 6 2 0 74 12 67
2014 CR 36 38 15 7 4 0 0 74 11 148
2014 CR-04 42 32 15 6 5 0 0 74 11 101
2014 CR-05 22 50 15 11 2 0 0 72 13 46
2011 CR 25 36 19 14 5 1 0 62 20 165
2011 CR-04 26 35 19 13 5 1 0 62 19 113
2008 CR 26 43 14 9 8 0 0 70 17 148
2008 CR-04 30 42 12 9 7 0 0 72 16 110
2008 CR-05 18 47 15 9 12 0 0 65 21 34

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 35 16 6 7 4 0 69 14 130
2017 CR-04 38 26 21 6 3 5 0 68 10 62
2017 CR-05 26 43 12 6 10 3 0 71 17 68
2014 CR 30 23 17 14 7 8 1 59 22 148
2014 CR-04 34 22 17 10 7 9 1 62 19 101
2014 CR-05 24 26 15 22 7 7 0 53 30 46
2011 CR 27 24 18 13 12 5 0 54 27 165
2011 CR-04 29 19 18 15 14 4 0 51 31 113
2008 CR 29 24 16 12 14 3 1 56 27 148
2008 CR-04 32 27 14 11 13 3 1 61 25 110
2008 CR-05 21 18 26 18 12 3 3 41 31 34
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 52 31 9 5 2 2 0 84 7 131
2017 CR-04 52 27 10 3 5 3 0 82 8 63
2017 CR-05 51 34 9 6 0 0 0 85 6 68
2014 CR 50 28 13 3 3 1 1 81 6 148
2014 CR-04 45 30 15 3 4 1 2 78 7 101
2014 CR-05 61 24 9 4 0 2 0 87 4 46
2011 CR 38 33 15 7 5 1 1 72 12 165
2011 CR-04 38 31 15 6 7 1 2 71 14 113
2008 CR 40 23 18 6 8 3 2 66 15 148
2008 CR-04 42 23 16 5 8 5 1 68 14 110
2008 CR-05 35 24 21 6 9 0 6 63 16 34

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 38 9 5 2 1 0 84 6 131
2017 CR-04 52 34 6 3 3 2 0 87 6 63
2017 CR-05 40 42 12 6 0 0 0 82 6 68
2014 CR 49 33 11 3 3 0 1 83 6 148
2014 CR-04 46 37 9 3 4 0 1 84 7 101
2014 CR-05 55 26 15 4 0 0 0 80 4 46
2011 CR 41 32 9 10 7 0 1 74 17 164
2011 CR-04 39 31 10 10 8 0 2 72 18 112
2008 CR 37 26 13 11 9 2 1 66 21 148
2008 CR-04 40 27 10 11 8 3 1 70 20 110
2008 CR-05 32 24 18 12 15 0 0 56 26 34

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 28 11 5 2 0 0 83 6 131
2017 CR-04 55 32 6 3 3 0 0 87 6 63
2017 CR-05 54 25 15 6 0 0 0 79 6 68
2014 CR 51 37 7 4 2 0 0 87 6 148
2014 CR-04 49 37 8 4 3 0 0 85 7 101
2014 CR-05 56 35 4 4 0 0 0 91 4 46

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 38 18 6 5 6 0 69 12 130
2017 CR-04 30 37 19 3 5 6 0 71 9 63
2017 CR-05 24 40 17 9 5 6 0 68 14 67
2014 CR 26 37 15 7 2 13 0 72 10 148
2014 CR-04 31 33 14 6 3 14 0 74 10 101
2014 CR-05 17 44 20 9 0 11 0 68 10 46
2011 CR 16 29 22 10 12 10 2 51 24 165
2011 CR-04 19 35 19 9 8 8 3 59 19 113

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 37 15 15 6 4 0 63 22 130
2017 CR-04 28 35 11 13 6 6 0 68 20 63
2017 CR-05 18 40 18 17 6 2 0 59 23 67
2014 CR 23 35 22 10 2 7 1 63 13 148
2014 CR-04 27 34 18 12 2 7 1 66 15 101
2014 CR-05 15 37 33 7 2 6 0 56 9 46
2011 CR 17 27 23 10 15 7 1 48 27 163
2011 CR-04 19 29 21 11 11 8 2 52 24 112
2008 CR 16 31 21 11 11 8 1 52 25 148
2008 CR-04 16 32 19 13 9 10 1 54 24 110
2008 CR-05 15 29 24 9 21 3 0 45 30 34

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 34 12 19 9 8 0 55 31 130
2017 CR-04 22 35 10 14 10 10 0 63 26 63
2017 CR-05 12 34 15 24 9 6 0 49 35 67
2014 CR 18 28 25 13 3 13 1 52 19 148
2014 CR-04 20 27 20 14 3 16 1 56 20 101
2014 CR-05 13 28 37 11 4 7 0 44 16 46
2011 CR 11 29 21 15 13 10 1 45 31 165
2011 CR-04 13 31 19 15 12 9 1 49 30 113
2008 CR 15 20 23 14 14 14 1 41 32 148
2008 CR-04 15 19 24 13 13 15 1 41 30 110
2008 CR-05 12 26 18 18 18 9 0 42 39 34

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 33 14 12 12 8 0 58 26 131
2017 CR-04 25 26 14 13 13 10 0 56 28 63
2017 CR-05 16 39 14 12 10 7 0 60 24 68
2014 CR 18 29 21 12 7 12 0 54 22 148
2014 CR-04 19 25 23 11 9 13 0 51 23 101
2014 CR-05 17 39 15 15 2 11 0 63 20 46
2011 CR 12 27 20 12 16 13 1 44 32 164
2011 CR-04 14 27 22 8 15 13 1 47 27 112
2008 CR 12 27 14 17 16 15 0 45 38 147
2008 CR-04 14 24 17 15 15 15 0 44 35 110
2008 CR-05 6 33 3 24 18 15 0 46 50 33

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 33 16 20 9 3 0 53 30 130
2017 CR-04 21 32 16 16 10 5 0 56 27 62
2017 CR-05 16 34 16 23 9 1 0 51 33 68
2014 CR 14 38 18 14 8 7 1 57 24 147
2014 CR-04 15 40 14 12 10 8 1 61 24 100
2014 CR-05 13 33 26 20 4 4 0 48 25 46
2011 CR 13 28 20 19 13 6 0 45 34 165
2011 CR-04 16 27 20 18 12 8 0 46 32 113
2008 CR 14 33 16 21 14 3 0 48 36 148
2008 CR-04 15 31 17 22 14 1 0 47 36 110
2008 CR-05 6 41 9 18 18 9 0 52 39 34
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 34 11 11 14 0 0 65 25 131
2017 CR-04 33 34 8 10 16 0 0 66 26 63
2017 CR-05 28 35 13 12 12 0 0 63 24 68
2014 CR 24 34 21 12 9 0 0 58 21 148
2014 CR-04 23 35 19 15 9 0 0 57 24 101
2014 CR-05 26 33 26 7 9 0 0 59 15 46
2011 CR 16 33 17 14 18 1 1 50 33 162
2011 CR-04 15 36 17 15 15 1 1 52 31 110

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 49 11 3 3 0 0 83 6 130
2017 CR-04 42 44 10 2 3 0 0 85 5 62
2017 CR-05 27 54 12 4 3 0 0 81 7 68

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 21 14 21 12 11 3 45 39 131
2017 CR-04 21 23 13 14 14 11 3 52 34 63
2017 CR-05 15 18 15 28 10 11 3 38 44 68
2014 CR 17 24 20 14 10 12 3 48 29 148
2014 CR-04 19 22 21 13 11 12 2 48 28 101
2014 CR-05 11 28 19 17 9 9 7 46 31 46

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 35 15 6 3 0 1 75 9 131
2017 CR-04 39 34 14 8 3 0 2 74 11 63
2017 CR-05 39 37 16 4 3 0 0 76 7 68
2014 CR 42 28 15 8 5 0 3 72 13 148
2014 CR-04 39 29 16 7 7 0 3 69 14 101
2014 CR-05 50 28 11 9 0 0 2 80 9 46
2011 CR 34 31 12 13 10 0 1 65 23 165
2011 CR-04 33 32 12 15 8 0 0 65 23 113
2008 CR 32 30 13 10 14 1 1 63 24 148
2008 CR-04 31 31 14 9 14 1 1 63 23 110
2008 CR-05 41 24 9 12 15 0 0 65 26 34

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 30 13 17 5 2 0 65 22 131
2017 CR-04 35 27 14 14 6 3 0 64 21 63
2017 CR-05 33 33 12 19 3 0 0 66 22 68
2014 CR 26 37 16 15 5 1 1 64 20 147
2014 CR-04 29 34 20 12 4 1 1 64 16 101
2014 CR-05 20 42 9 22 7 0 0 62 29 45
2011 CR 27 28 13 18 9 2 2 58 28 164
2011 CR-04 29 28 13 17 9 3 3 59 27 112
2008 CR 18 33 18 14 12 3 3 54 27 148
2008 CR-04 22 31 17 14 11 2 4 56 26 110
2008 CR-05 9 38 18 12 18 6 0 50 31 34

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 25 17 18 7 8 2 53 28 131
2017 CR-04 27 25 18 11 11 5 3 57 24 63
2017 CR-05 19 24 16 24 3 12 1 50 31 68
2014 CR 24 26 21 11 10 7 1 55 23 148
2014 CR-04 27 24 23 7 11 7 2 56 20 101
2014 CR-05 17 33 17 22 7 4 0 52 30 46
2011 CR 16 21 14 17 18 12 2 43 40 163
2011 CR-04 15 22 14 18 17 13 2 43 41 111
2008 CR 17 24 22 11 17 8 1 45 31 148
2008 CR-04 19 24 18 13 17 7 2 47 33 110
2008 CR-05 9 21 32 9 18 12 0 33 30 34

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 35 14 13 2 0 0 71 15 130
2017 CR-04 43 29 13 11 3 0 0 72 15 62
2017 CR-05 28 41 15 15 1 0 0 69 16 68
2014 CR 32 41 17 7 3 0 0 73 10 148
2014 CR-04 35 39 16 6 4 0 0 74 10 101
2014 CR-05 26 46 17 9 2 0 0 72 11 46
2011 CR 23 32 19 16 8 0 2 56 24 164
2011 CR-04 25 28 20 16 9 0 3 54 26 112
2008 CR 22 41 14 12 9 0 3 64 22 148
2008 CR-04 25 39 12 11 9 0 4 67 21 110
2008 CR-05 12 47 15 15 12 0 0 59 26 34

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 37 11 14 5 0 0 71 18 131
2017 CR-04 30 33 13 14 10 0 0 63 24 63
2017 CR-05 37 41 8 13 0 0 0 78 13 68
2014 CR 29 39 19 8 5 0 0 68 13 148
2014 CR-04 31 40 17 9 3 0 0 71 12 101
2014 CR-05 24 37 24 7 9 0 0 61 15 46
2011 CR 27 42 10 9 10 1 1 71 19 165
2011 CR-04 27 38 12 10 12 1 1 66 22 113
2008 CR 30 36 11 15 9 0 0 66 24 148
2008 CR-04 30 39 9 14 8 0 0 69 22 110
2008 CR-05 32 24 18 15 12 0 0 56 26 34

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 34 8 11 7 1 0 74 18 131
2017 CR-04 35 30 10 12 11 2 0 66 24 63
2017 CR-05 44 37 6 10 3 0 0 81 13 68
2014 CR 34 39 12 9 5 0 0 73 15 148
2014 CR-04 35 40 10 11 5 0 0 74 16 101
2014 CR-05 31 39 17 7 7 0 0 70 13 46
2011 CR 30 34 12 10 12 1 1 65 22 164
2011 CR-04 27 31 12 13 16 1 1 59 29 112
2008 CR 30 28 17 11 14 0 1 59 24 148
2008 CR-04 34 25 15 11 15 0 1 59 26 110
2008 CR-05 24 38 18 9 12 0 0 62 21 34

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 32 20 13 10 4 0 55 24 131
2017 CR-04 24 35 13 16 6 6 0 63 24 63
2017 CR-05 18 29 28 10 13 1 0 48 24 68
2014 CR 21 22 20 11 15 7 3 48 29 148
2014 CR-04 20 20 18 13 18 7 5 45 35 101
2014 CR-05 24 28 24 9 9 7 0 56 19 46
2011 CR 16 24 18 15 21 5 2 42 39 164
2011 CR-04 17 24 15 17 20 5 2 44 40 113
2008 CR 15 22 21 12 23 5 1 40 38 147
2008 CR-04 17 21 20 10 24 7 1 41 37 109
2008 CR-05 12 29 21 18 21 0 0 41 38 34

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 20 17 14 28 4 1 38 44 131
2017 CR-04 21 21 14 15 24 5 0 44 41 63
2017 CR-05 12 19 19 13 32 3 1 33 47 68
2014 CR 15 18 13 17 29 4 4 36 49 148
2014 CR-04 16 16 15 14 29 6 5 35 48 101
2014 CR-05 13 24 8 24 28 0 2 38 54 46
2011 CR 9 17 17 20 33 2 3 27 55 163
2011 CR-04 12 19 17 20 29 2 3 32 50 112
2008 CR 11 21 20 16 26 5 1 34 45 148
2008 CR-04 13 24 22 10 25 5 1 39 38 110
2008 CR-05 6 15 18 29 32 0 0 21 62 34

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 49 14 5 5 1 0 75 11 131
2017 CR-04 27 46 14 5 6 2 0 74 11 63
2017 CR-05 25 51 13 6 4 0 0 77 10 68
2014 CR 22 45 15 10 7 0 1 68 17 148
2014 CR-04 23 44 14 11 7 0 2 68 18 101
2014 CR-05 20 50 15 9 7 0 0 69 15 46
2011 CR 25 35 17 13 8 1 1 61 21 162
2011 CR-04 27 33 16 13 10 1 1 61 23 112

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 43 12 10 3 1 1 74 13 131
2017 CR-04 27 46 13 6 5 2 2 75 12 63
2017 CR-05 34 40 11 13 1 0 0 74 15 68
2014 CR 23 43 17 7 9 0 1 67 17 147
2014 CR-04 24 39 15 10 10 0 2 64 20 101
2014 CR-05 22 51 17 2 7 0 0 74 9 45

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 40 15 10 3 1 0 71 13 131
2017 CR-04 30 40 14 13 3 0 0 70 16 63
2017 CR-05 31 41 16 7 3 1 0 73 11 68
2014 CR 34 37 15 9 4 0 0 72 13 148
2014 CR-04 34 36 15 11 4 0 0 70 15 101
2014 CR-05 35 39 17 4 4 0 0 74 9 46
2011 CR 34 37 13 13 3 0 0 71 16 161
2011 CR-04 35 36 14 13 3 0 0 71 15 110

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 31 24 14 7 5 0 53 22 131
2017 CR-04 21 37 19 8 10 6 0 61 19 63
2017 CR-05 16 26 29 19 4 4 0 44 25 68

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 35 11 6 4 1 2 79 10 130
2017 CR-04 47 30 10 3 5 2 3 82 8 63
2017 CR-05 35 40 12 9 3 0 0 76 12 67
2014 CR 41 28 13 8 6 1 3 72 14 147
2014 CR-04 43 24 15 8 7 0 3 69 16 100
2014 CR-05 37 35 11 7 4 2 4 77 12 46
2011 CR 37 34 13 7 5 1 3 74 12 164
2011 CR-04 35 36 14 5 5 0 4 74 11 113

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 23 13 13 8 4 15 57 27 131
2017 CR-04 27 22 11 10 6 3 21 64 21 63
2017 CR-05 20 24 15 16 10 4 10 51 31 68
2014 CR 22 19 16 8 8 6 20 56 22 148
2014 CR-04 24 19 17 7 6 9 19 59 18 101
2014 CR-05 19 20 13 11 13 0 24 51 32 46
2011 CR 23 22 9 14 15 2 14 54 35 162
2011 CR-04 21 21 12 11 18 2 16 51 35 112
2008 CR 24 21 14 8 11 4 18 57 24 148
2008 CR-04 22 19 15 8 11 5 21 55 26 110
2008 CR-05 29 29 9 9 12 3 9 67 23 34

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 45 13 4 0 1 1 83 4 129
2017 CR-04 49 32 14 2 0 2 2 84 2 63
2017 CR-05 26 57 11 6 0 0 0 83 6 66
2014 CR 53 34 11 1 2 0 0 87 3 148
2014 CR-04 54 31 13 0 2 0 0 85 2 101
2014 CR-05 48 41 6 2 2 0 0 89 4 46
2011 CR 54 28 11 5 1 0 1 83 6 163
2011 CR-04 58 25 10 5 2 0 1 84 6 111
2008 CR 50 26 15 6 2 0 1 77 8 146
2008 CR-04 56 22 14 5 3 0 0 79 7 108
2008 CR-05 32 35 21 9 0 0 3 70 9 34

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 58 27 5 2 1 5 2 92 3 130
2017 CR-04 60 29 3 2 2 3 2 93 3 63
2017 CR-05 56 26 6 3 0 8 2 90 3 67
2014 CR 55 23 7 2 1 3 8 89 4 147
2014 CR-04 50 26 8 2 2 3 10 86 5 101
2014 CR-05 69 18 2 2 0 4 4 95 2 45
2011 CR 51 22 7 7 9 1 2 76 17 161
2011 CR-04 46 23 7 7 12 1 4 72 20 110

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CR 23 37 41 131
2017 CR-04 27 38 35 63
2017 CR-05 19 36 46 68
2014 CR 28 33 38 148
2014 CR-04 27 35 39 101
2014 CR-05 33 31 37 46
2011 CR 28 35 37 164
2011 CR-04 21 37 42 112

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CR 17 17 36 7 24 0 30
2017 CR-04 6 18 41 0 35 0 17
2017 CR-05 32 16 29 16 8 0 13
2014 CR 16 10 38 7 9999 29 42
2014 CR-04 18 4 33 8 9999 38 27
2014 CR-05 13 20 47 7 9999 13 15
2011 CR 17 13 52 4 9999 13 46
2011 CR-04 17 13 54 8 9999 8 24
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 44 5 4 1 2 0 91 5 131
2017 CR-04 47 46 3 3 0 0 0 94 3 63
2017 CR-05 43 42 6 4 1 3 0 88 6 68
2014 CR 50 39 5 3 2 0 0 89 5 147
2014 CR-04 51 39 6 3 1 0 0 90 4 100
2014 CR-05 46 41 4 4 4 0 0 87 9 46
2011 CR 37 43 10 5 4 1 0 81 9 164
2011 CR-04 36 42 12 5 3 2 0 79 8 113
2008 CR 47 38 9 3 4 0 0 84 7 146
2008 CR-04 49 38 9 0 4 0 0 87 4 108
2008 CR-05 38 38 9 9 6 0 0 76 15 34

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 48 15 11 3 1 0 71 14 131
2017 CR-04 28 41 16 11 3 0 0 70 14 63
2017 CR-05 18 54 13 10 3 1 0 73 14 68
2014 CR 27 41 14 9 4 5 1 72 14 148
2014 CR-04 29 43 9 10 5 3 1 75 15 101
2014 CR-05 20 39 24 7 2 9 0 65 10 46
2011 CR 24 33 23 10 9 1 1 58 19 163
2011 CR-04 25 34 23 9 6 1 1 61 16 111

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 10 20 41 19 5 2 3 25 32 129
2017 CR-04 11 19 34 24 6 0 5 32 32 62
2017 CR-05 9 21 48 15 3 3 2 18 31 67
2014 CR 5 18 38 22 12 1 5 35 24 147
2014 CR-04 5 17 34 24 12 1 7 39 24 100
2014 CR-05 4 21 48 15 11 0 0 26 26 46
2011 CR 12 26 26 19 12 1 4 32 40 164
2011 CR-04 9 28 23 21 14 2 4 37 39 112
2008 CR 13 18 29 21 12 1 7 35 33 147
2008 CR-04 8 17 28 24 14 1 7 41 28 109
2008 CR-05 29 21 29 12 3 0 6 16 53 34

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 22 28 15 11 5 5 28 41 128
2017 CR-04 23 13 23 15 15 5 7 34 40 61
2017 CR-05 8 30 33 15 7 5 3 24 41 67
2014 CR 10 13 32 21 11 6 6 37 26 148
2014 CR-04 11 11 33 18 14 6 7 36 26 101
2014 CR-05 9 13 32 28 7 7 4 39 25 46
2011 CR 16 24 22 16 15 2 5 33 43 165
2011 CR-04 17 27 19 12 18 3 4 32 47 113
2008 CR 13 14 28 17 15 4 9 38 30 144
2008 CR-04 12 16 25 17 16 3 11 38 33 106
2008 CR-05 15 9 38 15 15 9 0 32 26 34

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 9 12 27 21 14 5 11 42 26 128
2017 CR-04 7 14 13 23 21 5 16 57 27 61
2017 CR-05 12 11 39 20 8 5 6 31 25 67
2014 CR 10 14 25 24 12 5 11 42 28 148
2014 CR-04 7 13 25 23 12 7 13 44 25 101
2014 CR-05 17 15 26 26 11 0 4 39 34 46
2011 CR 11 21 30 15 9 4 11 28 38 165
2011 CR-04 10 20 23 17 12 5 13 35 37 113
2008 CR 13 15 33 15 12 2 11 31 31 144
2008 CR-04 9 11 35 17 12 3 12 34 24 106
2008 CR-05 24 26 26 9 12 0 3 21 52 34

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 3 10 33 28 16 4 5 48 15 126
2017 CR-04 0 10 27 26 26 5 7 58 12 59
2017 CR-05 6 11 39 31 7 3 3 41 18 67
2014 CR 1 10 26 38 18 0 7 60 12 146
2014 CR-04 1 9 26 39 16 0 8 60 11 99
2014 CR-05 2 11 26 37 22 0 2 60 13 46
2011 CR 4 10 31 29 14 3 9 49 16 163
2011 CR-04 3 12 25 29 19 4 9 55 16 112
2008 CR 4 10 36 17 23 1 9 45 16 143
2008 CR-04 5 10 30 17 26 1 11 49 16 105
2008 CR-05 3 12 53 15 18 0 0 32 15 34

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 24 25 13 17 2 6 32 41 128
2017 CR-04 21 15 19 12 23 2 8 38 40 61
2017 CR-05 7 33 30 15 11 2 3 27 42 67
2014 CR 7 12 33 26 16 1 5 44 20 147
2014 CR-04 6 12 34 25 16 1 6 44 19 100
2014 CR-05 7 13 32 28 15 0 4 46 21 46
2011 CR 14 16 23 23 14 2 9 41 33 162
2011 CR-04 13 14 23 23 16 4 7 44 30 111
2008 CR 12 19 20 22 20 0 7 45 33 143
2008 CR-04 10 21 20 16 24 0 9 44 34 106
2008 CR-05 18 15 18 36 12 0 0 48 33 33

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 20 28 13 11 6 6 27 41 128
2017 CR-04 26 16 23 12 13 7 3 27 47 61
2017 CR-05 9 22 33 14 9 6 8 26 36 67
2014 CR 19 24 18 19 10 4 5 32 48 148
2014 CR-04 20 27 19 12 11 5 6 26 53 101
2014 CR-05 13 20 17 35 9 2 4 46 35 46
2011 CR 18 20 21 19 13 3 6 35 42 163
2011 CR-04 19 20 19 19 13 4 5 35 43 113
2008 CR 16 16 21 21 14 3 8 40 36 145
2008 CR-04 16 17 20 19 16 4 9 40 38 107
2008 CR-05 15 15 26 26 12 3 3 41 31 34

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 9 19 30 17 16 4 4 36 31 128
2017 CR-04 12 16 20 18 25 5 5 48 30 61
2017 CR-05 8 22 40 17 8 3 3 26 32 67
2014 CR 5 11 30 25 13 2 14 45 19 148
2014 CR-04 5 8 32 19 16 2 18 43 16 101
2014 CR-05 4 20 26 37 7 2 4 47 26 46

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 29 10 10 5 1 0 74 16 131
2017 CR-04 46 24 10 11 10 0 0 70 21 63
2017 CR-05 44 34 10 9 1 1 0 79 11 68
2014 CR 56 25 10 7 3 0 0 81 9 148
2014 CR-04 56 24 9 7 4 0 0 80 11 101
2014 CR-05 52 28 13 7 0 0 0 81 7 46

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 37 8 7 4 0 0 82 11 131
2017 CR-04 47 37 5 5 6 0 0 84 11 63
2017 CR-05 41 38 10 9 1 0 0 79 10 68
2014 CR 42 38 11 7 2 0 0 80 9 148
2014 CR-04 45 36 9 7 3 0 0 81 10 101
2014 CR-05 35 41 17 7 0 0 0 76 7 46

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 34 18 4 4 4 0 73 8 130
2017 CR-04 34 36 21 2 3 5 0 73 5 62
2017 CR-05 38 33 15 6 4 3 0 74 11 68
2014 CR 42 32 12 7 3 3 1 78 10 148
2014 CR-04 45 31 11 6 3 3 1 80 9 101
2014 CR-05 33 37 15 9 2 4 0 73 11 46

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 38 14 4 1 1 0 81 5 131
2017 CR-04 47 40 6 5 0 2 0 89 5 63
2017 CR-05 38 37 21 3 1 0 0 75 4 68
2014 CR 46 31 15 4 2 2 0 79 6 148
2014 CR-04 51 26 14 6 2 2 0 78 8 101
2014 CR-05 35 43 17 0 2 2 0 80 2 46
2011 CR 30 41 14 8 5 2 0 72 14 165
2011 CR-04 35 38 15 6 4 2 0 74 11 113

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 41 7 4 2 0 0 88 5 131
2017 CR-04 52 38 6 2 2 0 0 90 3 63
2017 CR-05 42 43 7 6 1 0 0 85 7 68
2014 CR 53 34 9 1 3 0 0 87 4 148
2014 CR-04 56 29 10 2 2 0 0 86 4 101
2014 CR-05 44 45 7 0 4 0 0 89 4 46
2011 CR 36 42 13 4 4 1 0 79 8 165
2011 CR-04 39 42 12 3 4 1 0 81 6 113
2008 CR 30 39 12 11 8 1 0 69 19 148
2008 CR-04 35 35 11 9 9 1 0 71 18 110
2008 CR-05 18 44 18 15 6 0 0 62 21 34

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 25 19 8 5 5 2 64 15 131
2017 CR-04 36 27 21 8 5 2 2 65 13 63
2017 CR-05 34 23 18 9 6 7 3 63 17 68
2014 CR 33 34 17 8 1 3 2 71 10 148
2014 CR-04 38 35 16 7 2 2 1 74 9 101
2014 CR-05 24 35 19 11 0 7 4 66 12 46

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 44 12 5 1 2 0 82 6 131
2017 CR-04 41 43 8 6 0 2 0 85 6 63
2017 CR-05 34 44 15 4 1 1 0 79 6 68
2014 CR 34 43 15 5 1 3 0 79 6 148
2014 CR-04 40 38 16 2 1 3 0 81 3 101
2014 CR-05 20 52 13 11 0 4 0 75 11 46
2011 CR 35 32 16 7 4 4 2 71 12 164
2011 CR-04 38 30 17 5 4 4 3 72 10 112

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 32 21 8 3 2 0 68 11 131
2017 CR-04 41 27 16 11 2 3 0 70 13 63
2017 CR-05 28 36 25 4 4 1 0 65 9 68
2014 CR 30 39 14 6 3 5 3 75 9 148
2014 CR-04 34 35 15 5 3 7 2 75 9 101
2014 CR-05 24 50 11 9 2 0 4 77 11 46
2011 CR 32 33 10 13 7 3 2 68 22 163
2011 CR-04 33 33 6 15 5 4 3 71 22 111
2008 CR 28 33 16 7 9 7 1 66 17 148
2008 CR-04 32 29 15 6 9 8 1 67 17 110
2008 CR-05 21 47 15 6 9 3 0 70 15 34

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 32 20 11 5 6 0 62 16 130
2017 CR-04 37 26 16 13 3 5 0 66 17 62
2017 CR-05 18 37 24 9 6 7 0 59 16 68
2014 CR 11 33 25 8 10 11 2 51 21 148
2014 CR-04 15 29 23 6 10 14 3 52 19 101
2014 CR-05 2 43 26 11 11 7 0 49 23 46
2011 CR 15 29 22 17 9 5 4 48 28 165
2011 CR-04 14 32 21 18 10 1 4 49 29 113

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 28 18 12 7 11 0 59 22 131
2017 CR-04 30 24 14 16 3 13 0 62 22 63
2017 CR-05 20 31 21 9 10 9 0 56 21 68
2014 CR 13 24 16 12 14 15 6 46 34 147
2014 CR-04 13 24 13 10 15 18 7 49 33 100
2014 CR-05 13 24 20 17 13 9 4 42 35 46
2011 CR 12 18 19 14 21 11 5 36 41 165
2011 CR-04 15 19 20 12 17 11 6 40 35 113

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 44 5 7 2 0 0 86 9 131
2017 CR-04 46 43 5 3 3 0 0 89 6 63
2017 CR-05 40 44 4 10 1 0 0 84 12 68
2014 CR 47 41 6 4 1 0 0 88 5 148
2014 CR-04 54 35 5 5 1 0 0 89 6 101
2014 CR-05 33 54 9 2 2 0 0 87 4 46
2011 CR 41 45 2 10 1 0 0 87 11 165
2011 CR-04 47 39 4 9 2 0 0 86 11 113
2008 CR 37 47 5 6 5 0 0 84 11 148
2008 CR-04 40 45 5 6 4 0 0 85 10 110
2008 CR-05 29 53 0 6 12 0 0 82 18 34

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 37 4 12 5 0 0 79 17 131
2017 CR-04 49 31 5 8 6 0 0 81 14 63
2017 CR-05 36 41 3 15 4 0 0 78 19 68
2014 CR 48 28 11 8 5 0 0 76 13 147
2014 CR-04 54 24 9 9 4 0 0 78 13 100
2014 CR-05 35 39 13 7 7 0 0 74 13 46
2011 CR 37 40 10 7 6 0 0 77 13 163
2011 CR-04 38 38 12 6 6 0 0 76 13 111

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 43 12 8 1 0 0 79 9 131
2017 CR-04 43 35 16 5 2 0 0 78 6 63
2017 CR-05 31 50 7 12 0 0 0 81 12 68
2014 CR 46 38 7 6 3 0 0 84 9 148
2014 CR-04 51 36 6 4 3 0 0 87 7 101
2014 CR-05 35 43 9 11 2 0 0 78 13 46

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 72 25 2 0 1 0 1 98 1 130
2017 CR-04 74 24 2 0 0 0 0 98 0 63
2017 CR-05 70 25 2 0 2 0 2 97 2 67
2014 CR 79 15 3 1 1 1 1 95 3 148
2014 CR-04 80 13 3 2 0 1 1 95 2 101
2014 CR-05 74 19 2 0 4 0 0 93 4 46
2011 CR 72 21 1 2 2 1 1 94 4 165
2011 CR-04 75 19 2 3 2 0 0 94 4 113
2008 CR 76 21 1 1 0 0 1 99 1 147
2008 CR-04 80 17 1 0 0 0 2 99 0 109
2008 CR-05 65 32 0 3 0 0 0 97 3 34

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 74 21 2 2 1 0 1 95 3 130
2017 CR-04 79 18 0 3 0 0 0 97 3 63
2017 CR-05 68 24 3 2 2 0 2 94 3 67
2014 CR 70 22 2 5 1 0 1 93 5 148
2014 CR-04 71 19 3 5 1 0 2 91 6 101
2014 CR-05 69 26 0 4 0 0 0 96 4 46
2011 CR 68 20 4 4 1 1 1 90 6 164
2011 CR-04 73 18 4 3 1 0 1 92 4 112
2008 CR 69 19 7 3 1 0 1 89 4 147
2008 CR-04 72 18 6 2 0 0 2 93 2 109
2008 CR-05 56 24 9 6 6 0 0 79 12 34

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 75 18 2 1 3 1 1 95 4 131
2017 CR-04 76 19 2 2 2 0 0 95 3 63
2017 CR-05 73 18 1 0 4 1 1 94 5 68
2014 CR 75 16 3 1 2 0 3 94 3 147
2014 CR-04 76 14 4 0 3 0 3 93 3 100
2014 CR-05 74 22 0 2 0 0 2 98 2 46
2011 CR 71 14 5 4 2 0 4 88 7 164
2011 CR-04 70 16 5 4 3 0 2 87 7 113
2008 CR 63 11 7 2 3 2 11 86 5 148
2008 CR-04 66 10 6 1 2 3 12 89 3 110
2008 CR-05 47 18 12 6 6 0 12 73 13 34

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 75 19 2 2 1 0 1 95 3 127
2017 CR-04 76 18 3 3 0 0 0 94 3 62
2017 CR-05 75 20 0 2 2 0 2 97 3 65
2014 CR 78 15 3 0 2 0 2 95 2 148
2014 CR-04 74 16 4 0 3 0 3 93 3 101
2014 CR-05 85 15 0 0 0 0 0 100 0 46
2011 CR 72 18 4 0 2 0 4 94 2 164
2011 CR-04 72 18 5 0 2 0 3 93 2 112
2008 CR 72 12 5 2 2 1 5 90 4 148
2008 CR-04 75 10 6 2 2 1 5 89 4 110
2008 CR-05 65 21 3 3 3 3 3 91 6 34

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 71 15 5 3 1 2 4 90 4 130
2017 CR-04 71 13 8 2 0 2 5 90 2 62
2017 CR-05 70 16 3 4 1 1 3 91 6 68
2014 CR 59 27 5 0 1 3 5 93 1 148
2014 CR-04 58 26 4 0 2 3 7 93 2 101
2014 CR-05 61 30 7 0 0 2 0 93 0 46

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 71 21 3 2 0 2 1 94 2 129
2017 CR-04 68 24 5 3 0 0 0 92 3 62
2017 CR-05 74 18 2 2 0 3 2 97 2 67
2014 CR 66 20 5 1 2 4 2 91 3 148
2014 CR-04 68 18 5 0 1 5 3 93 1 101
2014 CR-05 61 24 7 2 4 2 0 87 7 46
2011 CR 63 15 10 4 2 5 2 84 6 164
2011 CR-04 61 15 10 4 3 4 4 82 8 113
2008 CR 61 18 10 2 1 3 4 85 4 148
2008 CR-04 58 17 13 1 2 5 5 83 3 110
2008 CR-05 65 24 3 6 0 0 3 91 6 34

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 14 86 130
2017 CR-04 10 90 63
2017 CR-05 18 82 67
2014 CR 18 82 148
2014 CR-04 19 81 101
2014 CR-05 15 85 46

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 CR 50 18
2017 CR-05 58 12
2014 CR 69 26
2014 CR-04 68 19

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 44 18
2017 CR-05 42 12
2014 CR 39 26
2014 CR-04 37 19

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-05 0 12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-05 0 12
2014 CR 0 26
2014 CR-04 0 19

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-05 0 12
2014 CR 0 26
2014 CR-04 0 19

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 12
2014 CR 0 26
2014 CR-04 0 19

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 CR 61 18
2017 CR-05 67 12
2014 CR 19 26
2014 CR-04 27 19

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 CR 39 18
2017 CR-05 42 12
2014 CR 31 26
2014 CR-04 32 19

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2014 CR 19 26

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 CR 39 18
2014 CR 35 26
2014 CR-04 32 19

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 CR 28 18

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CR 67 18
2017 CR-05 67 12
2014 CR 46 26
2014 CR-04 53 19

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 CR 39 18
2017 CR-05 42 12
2014 CR 27 26
2014 CR-04 27 19

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2014 CR 0 26
2014 CR-04 0 19

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 CR 0 18
2017 CR-05 0 12

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 12
2014 CR-04 0 19

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CR 28 18
2014 CR 31 26
2014 CR-04 32 19

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 CR 28 18
2014 CR 19 26

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 53 17
2017 CR-05 55 11
2014 CR 54 26
2014 CR-04 53 19

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 CR 53 17
2017 CR-05 45 11
2014 CR 31 26
2014 CR-04 37 19

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2014 CR 19 26

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2014 CR 27 26
2014 CR-04 32 19

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 11
2014 CR 26 26
2014 CR-04 26 19

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 CR 31 16

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 CR 21 24

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 10

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 CR 0 16
2017 CR-05 0 10

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 CR 0 16
2017 CR-05 0 10

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 0 16
2017 CR-05 0 10
2014 CR-04 0 17

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 10
2014 CR 37 24
2014 CR-04 35 17

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CR 0 16
2017 CR-05 0 10
2014 CR 0 24
2014 CR-04 0 17

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 CR 50 24
2014 CR-04 52 17

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CR 0 16
2017 CR-05 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 CR 21 24

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 83 17 18
2017 CR-05 83 17 12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 19 22 5 5 24 8 55 14 131
2017 CR-04 23 19 19 3 5 21 10 61 11 63
2017 CR-05 13 19 24 6 4 26 7 48 16 68
2014 CR 13 19 18 4 4 32 10 54 14 148
2014 CR-04 15 19 17 4 5 29 11 56 15 101
2014 CR-05 9 19 22 4 2 35 9 50 12 46

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 36 16 5 3 12 2 73 9 128
2017 CR-04 32 37 8 5 3 15 0 81 9 62
2017 CR-05 22 35 23 5 3 9 3 65 9 66
2014 CR 27 30 19 3 4 14 3 69 8 148
2014 CR-04 33 27 18 2 5 13 2 70 8 101
2014 CR-05 13 39 22 4 2 15 4 65 8 46
2011 CR 31 36 21 6 2 4 1 70 8 163
2011 CR-04 32 39 18 5 3 3 1 73 8 111

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 6 94 129
2017 CR-05 9 91 68
2014 CR 7 93 148
2014 CR-04 8 92 101

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 CR 70 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2014 CR 60 10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 CR 60 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 18 28 2 1 21 10 56 4 131
2017 CR-04 25 22 22 3 0 14 13 65 4 63
2017 CR-05 18 13 33 1 1 26 7 46 4 68
2014 CR 19 13 19 5 1 33 10 55 12 148
2014 CR-04 24 11 18 7 2 29 9 56 14 101
2014 CR-05 9 17 22 2 0 39 11 52 4 46

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 32 15 3 1 15 2 77 5 131
2017 CR-04 38 37 10 3 0 11 2 85 4 63
2017 CR-05 26 28 21 3 1 18 3 68 6 68
2014 CR 33 24 20 3 2 17 1 69 6 148
2014 CR-04 39 23 17 4 3 14 0 72 8 101
2014 CR-05 20 26 28 2 0 22 2 60 3 46
2011 CR 33 34 18 5 2 7 1 73 8 165
2011 CR-04 32 38 14 6 2 7 1 76 9 113

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 20 80 131
2017 CR-04 18 82 63
2017 CR-05 22 78 68
2014 CR 16 84 147
2014 CR-04 17 83 100
2014 CR-05 13 87 46

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 77 23 26
2017 CR-04 73 27 11
2017 CR-05 80 20 15
2014 CR 74 26 23
2014 CR-04 64 36 17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 60 30 5 5 0 0 0 90 5 20
2017 CR-05 58 25 8 8 0 0 0 83 8 12
2014 CR 65 24 0 11 0 0 0 89 11 17
2014 CR-04 65 28 0 8 0 0 0 92 8 11

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 45 14 12 4 3 2 68 17 131
2017 CR-04 22 34 16 13 5 6 5 62 20 63
2017 CR-05 16 56 13 12 3 0 0 73 15 68
2014 CR 16 44 15 7 4 5 10 70 13 148
2014 CR-04 15 38 17 7 6 5 13 64 16 101
2014 CR-05 20 59 11 7 0 2 2 82 7 46
2011 CR 16 57 15 9 2 1 0 74 10 164
2011 CR-04 13 57 16 11 2 1 0 71 13 112
2008 CR 15 51 17 9 3 3 2 69 13 146
2008 CR-04 17 45 19 8 4 4 3 67 13 109
2008 CR-05 9 70 6 12 3 0 0 79 15 33

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 26 24 9 4 21 4 51 17 131
2017 CR-04 17 24 21 10 3 19 6 55 17 63
2017 CR-05 9 28 26 9 4 22 1 48 18 68
2014 CR 7 26 22 7 7 16 14 48 20 148
2014 CR-04 9 23 23 8 7 14 16 46 21 101
2014 CR-05 2 33 21 7 7 20 11 50 19 46
2011 CR 9 32 27 10 6 13 3 49 19 165
2011 CR-04 9 36 23 8 6 14 4 55 17 113

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 35 4 1 1 12 2 94 2 131
2017 CR-04 51 27 3 2 2 11 5 92 4 63
2017 CR-05 39 43 4 0 0 13 0 95 0 68
2014 CR 43 29 8 1 1 5 12 87 3 148
2014 CR-04 40 28 9 2 2 2 17 84 5 101
2014 CR-05 50 32 7 0 0 9 2 93 0 46
2011 CR 36 38 15 2 2 8 0 80 5 165
2011 CR-04 32 42 14 3 2 7 0 80 5 113
2008 CR 28 40 12 2 3 14 1 80 6 148
2008 CR-04 31 35 13 2 3 15 2 79 5 110
2008 CR-05 21 56 9 3 3 9 0 84 6 34

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 31 7 2 2 19 2 86 5 128
2017 CR-04 39 26 7 2 2 20 5 87 4 61
2017 CR-05 35 34 8 3 2 18 0 85 6 67
2014 CR 27 31 14 2 2 12 12 77 5 147
2014 CR-04 25 28 16 2 3 10 15 72 7 100
2014 CR-05 31 39 8 2 0 15 4 87 3 46
2011 CR 22 33 20 6 6 14 0 64 14 163
2011 CR-04 21 38 20 2 6 14 0 68 9 111
2008 CR 26 34 16 5 6 11 3 69 13 148
2008 CR-04 27 34 12 4 7 14 3 73 13 110
2008 CR-05 21 38 21 9 3 6 3 65 13 34
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 31 4 3 3 1 1 90 6 131
2017 CR-04 63 29 0 0 5 2 2 95 5 63
2017 CR-05 51 34 7 6 1 0 0 85 7 68

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 58 26 11 2 2 2 0 86 3 131
2017 CR-04 62 21 10 2 3 3 0 85 5 63
2017 CR-05 54 31 12 1 0 1 0 86 2 68

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 42 15 12 4 9 0 66 18 130
2017 CR-04 23 37 18 10 2 11 0 68 13 63
2017 CR-05 12 48 12 15 6 8 0 64 22 67

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 39 17 16 4 4 0 62 21 130
2017 CR-04 30 37 13 16 2 3 0 69 18 63
2017 CR-05 10 42 21 15 7 5 0 55 23 67

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 21 22 9 35 2 1 33 44 130
2017 CR-04 18 23 19 11 25 2 2 42 38 62
2017 CR-05 6 19 24 6 44 1 0 26 50 68

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 21 31 13 14 1 2 40 27 131
2017 CR-04 27 19 25 10 14 0 5 49 25 63
2017 CR-05 10 22 37 16 13 1 0 33 30 68

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 30 28 4 7 1 5 58 12 131
2017 CR-04 34 34 20 5 3 0 5 70 8 63
2017 CR-05 18 26 36 4 10 1 4 47 15 68

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 15 32 14 19 2 2 31 35 131
2017 CR-04 18 18 22 15 21 3 3 37 39 63
2017 CR-05 13 12 41 13 17 1 1 26 32 68

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 17 10 4 4 2 15 79 9 131
2017 CR-04 56 11 5 8 3 0 18 81 14 63
2017 CR-05 43 22 15 0 4 3 13 77 5 68

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 27 21 9 6 2 2 63 15 130
2017 CR-04 40 25 22 5 5 0 3 67 10 63
2017 CR-05 30 28 19 12 8 3 0 60 20 67

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 31 22 10 5 2 4 60 16 130
2017 CR-04 27 35 18 8 8 0 5 65 17 63
2017 CR-05 24 28 27 12 3 3 3 56 16 67

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 30 26 10 8 0 2 55 18 130
2017 CR-04 27 33 19 8 10 0 3 62 18 63
2017 CR-05 20 28 33 12 6 0 2 48 18 67

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 31 22 6 5 2 2 65 12 130
2017 CR-04 37 30 18 6 6 2 2 69 13 63
2017 CR-05 28 32 25 6 5 3 2 62 11 67

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 31 22 9 4 1 2 64 13 129
2017 CR-04 42 24 19 5 3 2 5 71 9 62
2017 CR-05 21 37 25 12 5 0 0 58 17 67

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 54 25 14 5 2 0 0 78 8 131
2017 CR-04 57 23 13 5 2 0 0 81 6 63
2017 CR-05 50 26 15 6 3 0 0 76 9 68

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 67 15 8 2 5 1 4 85 6 131
2017 CR-04 68 11 8 2 5 0 6 85 7 63
2017 CR-05 66 18 7 1 4 1 1 86 6 68

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 29 10 5 7 1 1 78 12 130
2017 CR-04 50 27 10 3 6 2 2 80 10 62
2017 CR-05 45 31 10 6 7 0 0 76 13 68

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 29 6 2 5 1 2 86 8 129
2017 CR-04 54 27 5 3 6 2 3 85 10 63
2017 CR-05 56 31 8 2 5 0 0 86 6 66

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 7 3 0 5 0 27 89 6 131
2017 CR-04 65 7 5 0 5 0 18 88 6 63
2017 CR-05 50 7 1 0 4 0 37 91 7 68

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 20 6 2 4 0 11 86 7 129
2017 CR-04 58 21 5 3 3 0 10 87 7 61
2017 CR-05 56 19 7 1 4 0 12 85 7 68

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 21 14 8 9 2 4 67 18 131
2017 CR-04 41 24 11 8 14 2 0 66 23 63
2017 CR-05 43 19 16 7 4 3 7 69 13 68

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 25 15 5 5 0 2 74 11 131
2017 CR-04 49 24 14 6 5 0 2 75 11 63
2017 CR-05 45 27 16 4 6 0 1 73 11 68

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 35 37 8 6 0 2 48 14 130
2017 CR-04 16 34 32 11 3 0 3 52 15 62
2017 CR-05 9 36 42 4 9 0 0 45 13 68

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 7 14 38 31 9 1 2 40 21 130
2017 CR-04 6 13 35 32 10 0 3 44 20 62
2017 CR-05 7 15 40 29 7 1 0 37 22 68
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 19 19 9 22 7 2 24 76 131
2017 CR-04 27 19 14 6 22 6 5 31 69 63
2017 CR-05 16 19 24 12 22 7 0 18 82 68

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 28 90
2017 CR-04 26 38
2017 CR-05 29 52

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 25 90
2017 CR-04 18 38
2017 CR-05 31 52

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 21 90
2017 CR-04 21 38
2017 CR-05 21 52

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CR 32 90
2017 CR-04 26 38
2017 CR-05 37 52

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CR 7 90
2017 CR-04 8 38
2017 CR-05 6 52

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CR 57 90
2017 CR-04 48 38
2017 CR-05 64 52

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CR 11 49 14 6 6 14 84
2017 CR-04 9 43 12 12 8 17 35
2017 CR-05 12 52 17 2 4 12 49

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 4 25 15 19 26 2 9 33 51 90
2017 CR-04 5 18 16 26 28 0 8 25 58 39
2017 CR-05 4 30 14 13 25 4 10 39 45 51

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 2 8 11 14 54 3 8 11 76 91
2017 CR-04 3 10 8 18 51 3 8 14 77 39
2017 CR-05 2 6 14 11 56 4 8 9 76 52
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