2017 Public Service Employee Survey Results by Theme for Immigration and Refugee Board of Canada by Question 100. Do you work full-time or part-time?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	39	44	8	5	3	0	83	8	641
2017	Part-time	66	25	0	3	6	0	91	9	34
2014	Full-time	37	42	11	7	3	0	79	10	668
2014	Part-time	37	43	11	0	5	3	83	6	35
2011	Full-time	36	40	11	7	5	0	76	12	712
2011	Part-time	31	32	22	7	7	0	64	14	13
2008	Full-time	43	34	13	6	5	0	76	10	617
2008	Part-time	36	35	17	0	13	0	70	13	22

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	31	38	10	12	9	1	0	69	21	639
2017	Part-time	51	32	5	5	7	0	0	83	12	34

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	57	34	6	2	0	91	2	640
2017	Part-time	73	17	5	3	2	90	6	35
2014	Full-time	65	27	6	1	1	92	2	667
2014	Part-time	60	24	11	3	3	84	5	35
2011	Full-time	62	28	7	2	1	90	3	710
2011	Part-time	31	47	7	14	0	78	14	13

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	42	43	7	5	2	0	86	7	641
2017	Part-time	70	21	0	3	6	0	91	9	35
2014	Full-time	46	36	10	4	3	1	83	7	667
2014	Part-time	39	42	13	3	3	0	82	5	35
2011	Full-time	41	40	10	5	3	0	81	8	715
2011	Part-time	31	40	22	0	7	0	71	7	13
2008	Full-time	48	36	10	4	3	0	84	7	622
2008	Part-time	39	39	4	8	9	0	78	18	22

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	37	31	18	9	5	1	0	69	13	643
2017	Part-time	50	27	12	6	3	0	2	79	9	35
2014	Full-time	32	35	15	11	5	1	0	68	17	668
2014	Part-time	39	33	20	8	0	0	0	72	8	35
2011	Full-time	24	34	21	12	7	0	0	59	19	713
2011	Part-time	7	44	18	22	0	9	0	56	24	13

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	38	35	14	8	5	1	0	74	13	640
2017	Part-time	57	26	6	2	6	0	2	85	9	35
2014	Full-time	32	37	14	13	5	0	0	69	17	667
2014	Part-time	46	38	11	3	3	0	0	83	5	35
2011	Full-time	25	39	17	12	6	0	0	65	18	715
2011	Part-time	16	28	25	16	7	7	0	48	25	13
2008	Full-time	33	38	13	10	5	1	0	72	15	624
2008	Part-time	43	25	9	20	3	0	0	67	24	22

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	32	30	18	10	6	4	0	65	17	642
2017	Part-time	40	23	12	5	9	3	8	71	16	35
2014	Full-time	31	24	19	13	8	4	1	58	22	667
2014	Part-time	37	26	10	12	5	10	0	70	20	35
2011	Full-time	26	28	18	11	11	4	1	57	24	712
2011	Part-time	9	44	9	29	0	9	0	58	32	13
2008	Full-time	29	26	15	12	9	5	3	61	22	623
2008	Part-time	26	24	18	8	14	4	6	55	25	22

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	46	32	10	6	3	3	0	81	9	643
2017	Part-time	71	18	3	6	0	0	2	91	6	35
2014	Full-time	46	31	11	5	3	2	1	80	9	668
2014	Part-time	51	33	14	0	3	0	0	84	3	35
2011	Full-time	39	33	13	7	5	2	1	74	13	714
2011	Part-time	14	55	23	0	0	7	0	75	0	13
2008	Full-time	43	26	14	6	7	4	1	72	13	623
2008	Part-time	47	39	11	0	3	0	0	86	3	22

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	44	35	9	7	4	1	1	81	11	642
2017	Part-time	56	32	7	2	0	0	2	90	2	35
2014	Full-time	44	32	12	8	4	0	0	76	12	667
2014	Part-time	40	40	9	8	3	0	0	80	11	35
2011	Full-time	37	35	10	11	6	0	0	73	17	712
2011	Part-time	22	60	18	0	0	0	0	82	0	13
2008	Full-time	40	32	11	8	7	1	0	73	16	623
2008	Part-time	44	49	4	0	3	0	0	92	3	22

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	52	26	10	6	4	0	80	10	642
2017	Part-time	76	18	0	3	2	0	94	6	35
2014	Full-time	50	29	10	6	4	1	80	10	668
2014	Part-time	44	42	6	6	3	0	86	9	35

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	28	35	15	9	6	7	0	68	16	643
2017	Part-time	46	34	6	0	3	9	2	90	3	35
2014	Full-time	26	34	17	10	4	9	0	66	16	668
2014	Part-time	20	27	21	14	0	18	0	57	17	35
2011	Full-time	19	30	22	9	12	7	1	54	22	713
2011	Part-time	0	35	25	22	0	18	0	43	26	13

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	23	35	14	18	7	3	0	59	26	642
2017	Part-time	42	26	18	2	6	3	2	72	9	35
2014	Full-time	21	32	18	16	8	4	0	55	26	667
2014	Part-time	21	24	23	11	6	13	2	53	19	35
2011	Full-time	16	31	21	12	14	4	1	50	28	709
2011	Part-time	0	28	23	32	7	9	0	31	44	13
2008	Full-time	23	30	21	11	10	5	1	56	22	623
2008	Part-time	28	19	29	10	6	5	4	51	17	21

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	16	32	17	19	10	7	0	51	31	642
2017	Part-time	25	31	22	10	6	3	2	59	17	35
2014	Full-time	14	27	22	19	11	7	0	44	33	666
2014	Part-time	18	23	24	8	5	19	2	52	17	35
2011	Full-time	10	31	22	18	11	8	0	44	32	711
2011	Part-time	0	21	23	22	16	18	0	25	46	13
2008	Full-time	14	27	21	18	9	11	0	46	30	622
2008	Part-time	21	27	18	22	3	8	0	52	28	22

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	20	33	15	13	12	8	0	57	27	644
2017	Part-time	28	32	16	7	3	11	2	70	12	35
2014	Full-time	17	29	17	16	12	8	0	50	31	667
2014	Part-time	15	11	32	14	6	19	2	33	25	35
2011	Full-time	13	30	18	13	16	10	0	48	32	711
2011	Part-time	0	13	16	29	23	18	0	16	64	13
2008	Full-time	16	28	18	14	12	12	0	50	30	622
2008	Part-time	18	31	14	20	9	8	0	53	32	22

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	15	36	16	19	10	5	0	53	30	642
2017	Part-time	27	40	10	14	3	3	2	71	18	35
2014	Full-time	16	30	20	18	12	4	0	48	31	666
2014	Part-time	15	34	14	17	6	12	2	57	27	35
2011	Full-time	12	37	17	18	13	3	0	51	31	713
2011	Part-time	7	31	7	29	16	9	0	43	50	13
2008	Full-time	17	35	15	19	10	4	0	54	30	622
2008	Part-time	21	39	20	10	9	0	0	61	20	22

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	28	35	11	15	11	63	26	642
2017	Part-time	37	41	5	8	9	78	17	34
2014	Full-time	25	36	15	13	10	61	24	668
2014	Part-time	19	42	28	8	3	61	11	35
2011	Full-time	20	34	16	16	13	54	30	713
2011	Part-time	0	30	23	31	16	30	47	13

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	32	46	11	6	5	0	0	78	11	641
2017	Part-time	45	43	6	6	0	0	0	88	6	34

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	12	24	17	14	12	18	4	46	33	641
2017	Part-time	14	12	23	18	7	22	6	35	34	35
2014	Full-time	16	25	18	15	13	11	2	47	32	668
2014	Part-time	11	17	24	14	16	10	7	34	37	35

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	38	38	11	8	4	1	1	77	12	643
2017	Part-time	47	33	10	2	6	0	2	82	8	35
2014	Full-time	36	35	13	9	6	0	1	72	15	668
2014	Part-time	31	41	11	11	6	0	0	72	17	35
2011	Full-time	34	33	15	10	7	0	1	67	18	714
2011	Part-time	7	60	18	7	0	7	0	73	8	13
2008	Full-time	35	31	14	10	9	1	1	67	19	622
2008	Part-time	38	28	12	22	0	0	0	66	22	22

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	31	32	8	12	4	4	9	72	19	136
2014	Full-time	31	41	11	10	3	2	2	75	13	134

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	34	37	10	12	5	2	0	73	17	643
2017	Part-time	38	31	12	7	9	0	2	71	17	35
2014	Full-time	29	42	11	12	4	1	1	72	17	667
2014	Part-time	30	34	24	6	6	0	0	64	12	35
2011	Full-time	30	34	13	13	7	1	1	66	20	714
2011	Part-time	14	69	9	7	0	0	0	84	7	13
2008	Full-time	31	37	12	12	5	2	1	70	18	621
2008	Part-time	18	45	25	9	3	0	0	63	13	22

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	27	30	12	11	8	11	1	65	21	641
2017	Part-time	36	24	7	19	0	5	9	70	23	35
2014	Full-time	30	28	15	11	7	7	1	63	20	668
2014	Part-time	23	24	23	15	3	8	3	53	20	35
2011	Full-time	26	26	13	13	14	7	1	57	29	713
2011	Part-time	0	51	7	7	16	18	0	63	29	13
2008	Full-time	30	26	14	11	9	7	2	62	22	621
2008	Part-time	26	38	15	12	6	3	0	66	18	22

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	33	42	10	10	4	0	75	14	643
2017	Part-time	34	50	8	6	0	2	86	6	35
2014	Full-time	32	40	13	10	5	0	72	15	667
2014	Part-time	31	36	14	16	3	0	67	19	35
2011	Full-time	30	36	14	12	6	1	68	18	713
2011	Part-time	16	35	23	18	7	0	51	25	13
2008	Full-time	34	37	13	10	5	1	72	15	623
2008	Part-time	30	44	15	8	0	3	77	8	22

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	48	35	7	7	2	0	83	9	640
2017	Part-time	62	29	4	6	0	0	91	6	35
2014	Full-time	43	35	11	7	3	0	78	10	668
2014	Part-time	40	44	11	0	5	0	84	5	35
2011	Full-time	43	35	11	7	5	0	78	11	714
2011	Part-time	31	47	14	0	7	0	78	7	13
2008	Full-time	43	35	10	8	3	0	79	12	623
2008	Part-time	23	55	4	0	13	4	82	13	22

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	54	31	6	5	4	0	85	10	640
2017	Part-time	71	18	6	6	0	0	88	6	35
2014	Full-time	49	34	7	6	4	0	83	10	667
2014	Part-time	46	42	8	3	0	0	89	3	35
2011	Full-time	44	35	8	6	6	0	80	12	712
2011	Part-time	31	36	16	9	7	0	68	16	13
2008	Full-time	46	34	8	6	5	0	81	11	623
2008	Part-time	25	45	10	5	11	4	72	17	22

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	22	31	19	13	10	4	0	56	24	641
2017	Part-time	27	33	9	7	0	20	5	79	9	35
2014	Full-time	20	29	18	14	12	4	2	52	28	668
2014	Part-time	13	20	26	12	11	13	6	40	28	35
2011	Full-time	15	28	17	18	18	2	2	45	37	713
2011	Part-time	0	39	16	14	31	0	0	39	45	13
2008	Full-time	19	27	18	17	14	4	1	49	32	621
2008	Part-time	12	36	21	21	3	7	0	51	26	22

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	17	23	17	17	20	3	3	42	40	643
2017	Part-time	13	29	17	9	7	7	17	55	22	35
2014	Full-time	14	23	15	18	24	4	4	39	44	668
2014	Part-time	9	11	19	32	12	6	11	24	53	35
2011	Full-time	11	20	16	20	27	1	5	33	50	712
2011	Part-time	0	14	22	7	47	0	9	16	59	13
2008	Full-time	12	25	15	18	22	4	4	40	44	622
2008	Part-time	17	34	4	11	23	4	7	57	38	22

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	31	41	11	10	7	0	72	17	641
2017	Part-time	53	28	7	5	3	5	85	8	35
2014	Full-time	25	42	12	12	7	0	68	20	667
2014	Part-time	22	49	12	14	3	0	71	17	35
2011	Full-time	27	39	12	12	10	0	66	22	710
2011	Part-time	13	22	18	40	7	0	35	47	13

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	35	37	12	11	4	0	72	16	643
2017	Part-time	47	34	11	2	3	2	83	6	35
2014	Full-time	31	36	15	11	7	1	67	18	666
2014	Part-time	18	41	33	3	6	0	59	9	35

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	31	38	12	13	6	0	69	19	642
2017	Part-time	48	28	12	6	3	2	78	9	35
2014	Full-time	32	37	15	10	7	0	68	17	668
2014	Part-time	30	39	25	6	0	0	69	6	35
2011	Full-time	32	39	13	11	5	0	71	15	710
2011	Part-time	16	48	29	7	0	0	64	7	13

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	23	36	20	11	6	4	0	62	17	642
2017	Part-time	27	38	12	7	2	7	7	75	11	35

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	39	35	9	10	5	0	1	75	15	639
2017	Part-time	53	33	8	3	0	0	2	89	3	35
2014	Full-time	40	30	11	10	7	0	1	71	17	667
2014	Part-time	47	35	15	0	0	0	3	85	0	35
2011	Full-time	34	35	13	9	7	1	1	70	16	714
2011	Part-time	24	60	0	16	0	0	0	84	16	13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	22	20	11	10	18	3	15	52	35	639
2017	Part-time	18	8	14	10	9	10	31	46	31	35
2014	Full-time	26	17	11	11	17	3	16	52	34	666
2014	Part-time	11	25	14	8	5	3	33	57	21	35
2011	Full-time	26	20	9	10	16	2	18	57	32	712
2011	Part-time	27	31	22	21	0	0	0	58	21	13
2008	Full-time	28	18	12	10	10	3	18	59	26	623
2008	Part-time	30	20	10	19	0	8	13	63	23	22

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	34	36	16	8	5	1	70	13	640
2017	Part-time	46	34	8	6	3	3	83	10	35
2014	Full-time	42	30	15	7	6	0	72	13	667
2014	Part-time	49	33	18	0	0	0	82	0	35
2011	Full-time	37	30	16	10	7	0	67	17	713
2011	Part-time	25	45	30	0	0	0	70	0	13
2008	Full-time	32	33	19	9	6	1	66	15	621
2008	Part-time	47	39	13	0	0	0	87	0	22

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	56	27	7	3	2	4	2	88	5	642
2017	Part-time	73	11	0	0	0	2	14	100	0	35
2014	Full-time	50	23	8	6	4	3	6	80	11	667
2014	Part-time	73	12	9	3	0	0	3	88	3	35
2011	Full-time	44	28	8	6	5	2	6	79	12	711
2011	Part-time	53	31	0	16	0	0	0	84	16	13

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Full-time	23	40	37	644
2017	Part-time	28	39	32	35
2014	Full-time	26	38	36	668
2014	Part-time	24	47	30	35
2011	Full-time	32	33	35	713
2011	Part-time	23	51	25	13

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Full-time	16	15	46	5	10	8	151
2017	Part-time	42	11	8	9	31	0	10
2014	Full-time	19	16	41	7	9999	17	173
2011	Full-time	18	15	49	7	9999	10	229

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	45	41	8	4	2	1	87	6	640
2017	Part-time	68	29	0	0	3	0	97	3	34
2014	Full-time	51	35	8	3	3	0	86	6	667
2014	Part-time	47	46	7	0	0	0	93	0	35
2011	Full-time	45	37	8	6	4	1	82	10	713
2011	Part-time	16	60	16	0	7	0	77	7	13
2008	Full-time	54	34	6	3	2	0	89	5	620
2008	Part-time	44	46	0	6	3	0	91	9	22

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	27	45	14	8	5	1	0	73	13	641
2017	Part-time	48	26	15	6	0	3	2	78	6	35
2014	Full-time	27	41	17	9	5	1	0	69	14	667
2014	Part-time	21	50	11	6	3	9	0	78	10	35
2011	Full-time	26	40	18	9	6	1	0	67	15	709
2011	Part-time	16	39	14	23	7	0	0	55	31	13

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	11	23	37	15	8	2	3	25	36	637
2017	Part-time	4	16	29	28	9	2	11	43	22	35
2014	Full-time	6	20	36	24	10	1	3	35	27	666
2014	Part-time	8	18	15	42	13	0	3	57	28	35
2011	Full-time	11	26	29	19	10	1	4	30	40	712
2011	Part-time	7	32	22	32	6	0	0	39	40	13
2008	Full-time	11	21	33	20	9	2	3	31	35	622
2008	Part-time	8	26	43	9	4	0	11	14	38	21

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	13	22	28	18	11	4	4	32	38	638
2017	Part-time	13	8	34	19	10	2	14	35	25	35
2014	Full-time	11	21	30	20	12	3	3	35	34	668
2014	Part-time	8	23	26	24	13	3	3	40	33	35
2011	Full-time	14	21	27	20	14	1	4	35	37	713
2011	Part-time	16	7	22	31	6	9	9	45	29	13
2008	Full-time	11	17	31	19	13	3	5	35	31	616
2008	Part-time	10	18	41	14	3	3	10	21	32	22

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	10	14	29	21	13	4	9	40	27	638
2017	Part-time	2	6	28	11	20	12	20	46	13	35
2014	Full-time	10	17	28	22	12	3	8	39	30	667
2014	Part-time	6	11	23	31	11	0	17	52	20	35
2011	Full-time	12	20	28	19	11	2	9	33	35	712
2011	Part-time	7	25	23	29	6	0	9	39	36	13
2008	Full-time	10	20	30	19	12	2	7	35	32	619
2008	Part-time	5	17	39	25	0	4	11	29	26	20

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	9	18	28	27	14	2	3	43	28	635
2017	Part-time	6	5	26	39	18	2	3	60	12	35
2014	Full-time	7	14	31	29	15	1	3	46	22	664
2014	Part-time	3	8	27	41	20	0	0	61	11	35
2011	Full-time	7	15	34	26	12	1	5	40	23	710
2011	Part-time	7	16	40	23	13	0	0	37	23	13
2008	Full-time	6	15	36	24	16	1	4	41	21	616
2008	Part-time	0	16	30	30	15	4	6	49	18	21

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	18	23	27	15	11	2	3	28	43	636
2017	Part-time	14	8	25	26	15	0	12	46	25	34
2014	Full-time	15	21	30	18	11	1	3	31	38	666
2014	Part-time	8	14	35	25	15	0	3	42	23	35
2011	Full-time	16	21	30	16	11	2	5	29	39	710
2011	Part-time	16	25	0	36	6	0	16	51	49	13
2008	Full-time	12	22	28	19	13	1	4	34	36	617
2008	Part-time	5	11	39	22	13	4	6	39	18	21

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	15	22	27	18	12	4	3	32	39	638
2017	Part-time	8	13	33	16	13	2	14	35	26	35
2014	Full-time	14	19	27	21	13	3	5	36	35	667
2014	Part-time	6	28	17	30	8	3	9	42	38	35
2011	Full-time	12	19	26	23	12	2	5	39	33	706
2011	Part-time	43	7	29	14	6	0	0	21	50	13
2008	Full-time	13	20	26	20	13	3	4	36	36	619
2008	Part-time	15	27	22	5	18	4	11	26	49	21

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	11	20	33	17	12	4	4	31	33	640
2017	Part-time	3	8	30	32	12	2	14	52	13	35
2014	Full-time	8	17	34	21	11	2	6	35	28	666
2014	Part-time	8	14	31	19	18	0	10	41	24	35

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	45	32	8	8	6	1	0	78	14	644
2017	Part-time	63	17	5	10	3	0	2	82	13	35
2014	Full-time	52	27	9	7	3	1	0	80	10	668
2014	Part-time	38	44	9	9	0	0	0	82	9	35

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	50	37	7	3	2	0	87	6	640
2017	Part-time	65	14	3	12	4	2	81	16	35
2014	Full-time	47	38	7	7	1	0	85	8	667
2014	Part-time	45	44	11	0	0	0	89	0	35

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	39	34	15	3	3	6	0	78	7	640
2017	Part-time	64	17	6	0	3	8	2	90	3	34
2014	Full-time	44	33	11	4	3	4	0	81	7	668
2014	Part-time	33	43	6	3	3	12	0	86	7	35

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	39	40	11	5	2	2	0	81	8	644
2017	Part-time	48	32	10	2	0	5	2	87	3	35
2014	Full-time	43	35	10	6	2	2	0	80	9	667
2014	Part-time	48	37	10	6	0	0	0	85	6	35
2011	Full-time	30	41	14	7	6	2	0	72	14	713
2011	Part-time	7	37	7	23	16	9	0	48	44	13

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	46	38	8	5	3	0	0	84	8	642
2017	Part-time	69	23	0	6	0	0	2	94	6	35
2014	Full-time	50	35	7	5	3	0	0	85	8	668
2014	Part-time	57	43	0	0	0	0	0	100	0	35
2011	Full-time	37	38	12	8	5	1	0	75	13	711
2011	Part-time	14	64	14	0	7	0	0	78	7	13
2008	Full-time	40	37	10	7	5	1	0	78	12	625
2008	Part-time	38	28	21	9	0	3	0	68	10	22

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	28	33	14	10	4	7	4	68	16	642
2017	Part-time	38	32	8	4	3	8	8	83	8	35
2014	Full-time	32	33	15	9	4	3	3	70	14	668
2014	Part-time	24	39	21	6	2	3	5	69	9	35

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	41	41	10	4	1	3	0	84	6	642
2017	Part-time	47	36	3	4	3	5	2	90	7	35
2014	Full-time	40	41	11	3	1	3	0	84	4	668
2014	Part-time	28	38	19	6	0	9	0	73	7	34
2011	Full-time	35	37	15	6	2	4	1	76	9	709
2011	Part-time	40	7	38	14	0	0	0	48	14	13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	43	35	11	6	3	2	0	80	9	642
2017	Part-time	45	24	20	8	0	0	2	71	9	35
2014	Full-time	38	37	10	7	4	3	1	79	11	668
2014	Part-time	31	34	12	6	3	12	3	76	10	35
2011	Full-time	34	34	11	10	6	3	1	72	16	710
2011	Part-time	16	28	16	14	0	25	0	59	19	13
2008	Full-time	41	33	11	6	5	4	1	78	11	623
2008	Part-time	44	33	5	9	6	3	0	79	16	22

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	31	39	15	7	3	5	0	73	11	641
2017	Part-time	29	27	24	2	6	5	8	63	9	35
2014	Full-time	19	35	22	10	7	7	1	58	18	666
2014	Part-time	14	34	26	3	11	9	3	54	16	35
2011	Full-time	19	34	20	12	8	5	1	57	22	714
2011	Part-time	0	44	31	9	7	9	0	48	18	13

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	23	27	16	12	10	9	2	56	25	642
2017	Part-time	17	29	6	4	4	19	21	78	12	35
2014	Full-time	16	24	15	14	14	11	5	48	33	667
2014	Part-time	16	24	6	14	13	18	9	55	37	35
2011	Full-time	13	19	19	14	16	12	7	39	37	713
2011	Part-time	0	13	32	23	7	23	0	18	40	13

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	32	50	5	10	3	83	13	644
2017	Part-time	38	47	6	6	4	85	9	35
2014	Full-time	39	45	4	8	3	84	11	668
2014	Part-time	34	56	5	5	0	90	5	35
2011	Full-time	36	48	4	9	3	84	12	712
2011	Part-time	58	42	0	0	0	100	0	13
2008	Full-time	39	46	4	8	3	85	11	622
2008	Part-time	54	28	6	11	0	83	11	22

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	43	37	4	11	5	80	16	644
2017	Part-time	53	37	0	4	6	91	9	35
2014	Full-time	43	32	8	11	6	75	17	666
2014	Part-time	57	41	0	2	0	98	2	35
2011	Full-time	42	38	8	7	5	80	12	711
2011	Part-time	32	51	9	0	7	84	7	13

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	43	39	9	7	1	83	8	638
2017	Part-time	54	31	11	4	0	85	4	35
2014	Full-time	43	37	10	8	2	81	10	667
2014	Part-time	35	46	19	0	0	81	0	35

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	68	26	2	2	1	0	1	95	3	641
2017	Part-time	88	9	0	0	4	0	0	96	4	35
2014	Full-time	73	18	3	4	1	0	0	92	5	668
2014	Part-time	81	13	3	0	3	0	0	94	3	35
2011	Full-time	70	22	3	3	1	0	1	93	4	714
2011	Part-time	53	40	0	0	0	7	0	100	0	13
2008	Full-time	77	17	2	3	0	0	1	95	4	622
2008	Part-time	70	30	0	0	0	0	0	100	0	22

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	68	21	4	5	1	1	90	6	642
2017	Part-time	81	13	2	0	4	0	94	4	35
2014	Full-time	67	21	3	6	2	1	89	8	666
2014	Part-time	67	21	3	9	0	0	88	9	35
2011	Full-time	67	19	5	5	3	1	87	8	714
2011	Part-time	52	22	0	9	7	9	82	18	13
2008	Full-time	67	19	4	7	3	1	86	10	622
2008	Part-time	62	14	4	20	0	0	76	20	22

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	73	18	3	2	2	0	2	92	4	644
2017	Part-time	81	13	0	0	4	0	2	96	4	35
2014	Full-time	73	16	3	3	3	0	2	91	6	667
2014	Part-time	78	16	3	3	0	0	0	94	3	35
2011	Full-time	69	17	5	4	3	0	3	89	6	712
2011	Part-time	35	23	0	9	16	0	16	70	30	13
2008	Full-time	70	13	4	4	3	1	6	89	7	624
2008	Part-time	68	25	0	0	0	0	7	100	0	22

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	80	13	2	2	1	0	2	95	3	639
2017	Part-time	93	3	0	0	4	0	0	96	4	35
2014	Full-time	78	12	4	2	2	1	3	92	4	668
2014	Part-time	85	11	3	0	0	0	0	97	0	35
2011	Full-time	77	12	4	1	2	0	3	92	4	713
2011	Part-time	60	16	0	7	0	0	16	91	9	13
2008	Full-time	81	9	3	2	1	0	4	94	3	618
2008	Part-time	79	16	0	5	0	0	0	95	5	22

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	67	18	6	3	1	2	3	89	4	642
2017	Part-time	73	18	0	0	4	0	6	96	4	35
2014	Full-time	59	23	6	3	3	2	4	87	6	667
2014	Part-time	65	11	8	0	0	3	12	90	0	35

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	70	19	4	1	1	3	2	93	2	640
2017	Part-time	70	14	2	0	0	3	11	98	0	35
2014	Full-time	67	19	4	2	2	4	2	92	4	668
2014	Part-time	61	20	3	0	0	9	6	96	0	35
2011	Full-time	65	19	7	2	1	2	2	89	4	713
2011	Part-time	28	23	7	9	0	23	9	76	13	13
2008	Full-time	73	14	6	2	1	2	2	90	4	622
2008	Part-time	66	15	12	4	0	3	0	83	5	22

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	15	85	642
2014	Full-time	19	81	668

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Full-time	45	93
2014	Full-time	53	122

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Full-time	62	93
2014	Full-time	49	122

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Full-time	9	93
2014	Full-time	8	122

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Full-time	0	93

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Full-time	10	93
2014	Full-time	5	122

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	8	93
2014	Full-time	5	122

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Full-time	42	93
2014	Full-time	33	122

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Full-time	41	93
2014	Full-time	31	122

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Full-time	36	93
2014	Full-time	29	122

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Full-time	42	93
2014	Full-time	34	122

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Full-time	25	93
2014	Full-time	19	122

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Full-time	59	93
2014	Full-time	51	122

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Full-time	39	93
2014	Full-time	36	122

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Full-time	8	93
2014	Full-time	7	122

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Full-time	16	93
2014	Full-time	9	122

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Full-time	47	93
2014	Full-time	36	122

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Full-time	19	93
2014	Full-time	26	122

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	23	93
2014	Full-time	16	122

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Full-time	52	92
2014	Full-time	56	122

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Full-time	35	92
2014	Full-time	29	122

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Full-time	14	92
2014	Full-time	20	122

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Full-time	27	92
2014	Full-time	18	122

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Full-time	11	92
2014	Full-time	5	122

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Full-time	7	92
2014	Full-time	6	122

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Full-time	10	92
2014	Full-time	18	122

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	10	92
2014	Full-time	8	122

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Full-time	19	92
2014	Full-time	23	122

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Full-time	19	86
2014	Full-time	14	115

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Full-time	14	86
2014	Full-time	15	115

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Full-time	9	86
2014	Full-time	13	115

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Full-time	8	86
2014	Full-time	6	115

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Full-time	12	86
2014	Full-time	10	115

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Full-time	15	86
2014	Full-time	14	115

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Full-time	11	86
2014	Full-time	14	115

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	Full-time	10	115

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Full-time	13	86
2014	Full-time	11	115

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Full-time	31	86
2014	Full-time	17	115

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Full-time	6	86
2014	Full-time	6	115

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Full-time	38	86
2014	Full-time	41	115

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2014	Full-time	0	115

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Full-time	42	86
2014	Full-time	47	115

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	17	86
2014	Full-time	16	115

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	87	13	93

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	19	18	18	5	6	27	7	57	17	644
2017	Part-time	21	19	7	10	0	30	13	71	17	35
2014	Full-time	16	18	18	6	5	31	7	54	17	668
2014	Part-time	11	9	20	9	3	29	19	38	23	35

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	30	35	16	5	4	10	1	72	10	638
2017	Part-time	45	11	15	4	0	18	7	75	5	35
2014	Full-time	25	30	18	6	3	17	1	66	12	668
2014	Part-time	16	20	32	8	3	12	9	46	14	35
2011	Full-time	29	35	19	7	4	6	0	69	11	709
2011	Part-time	7	51	16	16	0	9	0	64	18	13

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	8	92	641
2017	Part-time	0	100	35
2014	Full-time	6	94	667

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Full-time	31	48
2014	Full-time	20	39

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Full-time	82	48
2014	Full-time	83	39

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Full-time	0	48
2014	Full-time	0	39

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2014	Full-time	0	39

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2014	Full-time	14	39

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Full-time	27	48
2014	Full-time	22	39

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Full-time	26	48
2014	Full-time	22	39

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Full-time	15	48
2014	Full-time	20	39

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Full-time	32	48
2014	Full-time	19	39

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Full-time	21	48

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Full-time	0	48

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Full-time	15	48
2014	Full-time	22	39

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Full-time	13	48
2014	Full-time	19	39

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Full-time	0	48
2014	Full-time	0	39

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	24	48
2014	Full-time	34	39

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Full-time	30	49
2014	Full-time	29	38

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Full-time	24	49
2014	Full-time	21	38

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Full-time	11	49
2014	Full-time	18	38

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2014	Full-time	0	38

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Full-time	0	38

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Full-time	38	49
2014	Full-time	45	38

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Full-time	12	48

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Full-time	12	48

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	Full-time	0	37

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Full-time	0	37

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2014	Full-time	15	37

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	Full-time	15	37

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Full-time	15	48
2014	Full-time	14	37

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Full-time	33	48
2014	Full-time	29	37

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Full-time	39	48
2014	Full-time	49	37

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Full-time	0	48
2014	Full-time	0	37

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Full-time	44	48
2014	Full-time	58	37

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	23	48

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	92	8	49

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	20	17	18	4	2	32	7	60	10	644
2017	Part-time	24	19	10	0	0	34	14	82	0	34
2014	Full-time	19	15	18	3	2	35	7	60	9	667
2014	Part-time	16	9	18	3	3	35	16	50	13	35

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	33	34	13	3	3	13	1	77	7	642
2017	Part-time	47	21	7	0	0	20	5	91	0	35
2014	Full-time	32	26	17	3	2	18	1	72	7	668
2014	Part-time	25	14	28	3	3	22	5	53	8	35
2011	Full-time	33	34	18	4	3	8	1	74	7	713
2011	Part-time	7	62	14	7	0	9	0	76	8	13

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	19	81	642
2014	Full-time	13	87	665
2014	Part-time	32	68	35

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Full-time	80	20	121
2014	Full-time	79	21	87
2014	Part-time	81	19	11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	58	32	5	3	1	0	1	91	4	98
2014	Full-time	49	35	4	7	4	0	0	84	12	70

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	22	45	10	8	4	1	10	75	13	644
2017	Part-time	11	36	8	2	2	12	29	78	8	35
2014	Full-time	24	42	12	6	3	2	12	77	10	668
2014	Part-time	18	35	9	14	0	6	19	70	18	35
2011	Full-time	20	44	10	6	1	1	17	79	8	713
2011	Part-time	14	47	22	9	7	0	0	61	16	13
2008	Full-time	22	42	11	5	2	1	17	78	9	623
2008	Part-time	9	65	9	0	0	3	14	89	0	22

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	9	24	20	10	5	20	11	49	22	644
2017	Part-time	3	19	17	0	0	28	33	57	0	35
2014	Full-time	10	22	20	10	7	17	14	46	25	668
2014	Part-time	3	9	16	11	7	22	32	26	39	35
2011	Full-time	8	21	23	8	6	16	18	44	22	713
2011	Part-time	0	23	13	22	7	25	9	36	44	13

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	40	31	7	2	1	9	10	87	4	644
2017	Part-time	33	20	4	0	0	12	31	92	0	35
2014	Full-time	37	28	9	3	2	8	13	82	6	666
2014	Part-time	33	18	8	8	0	8	24	76	12	34
2011	Full-time	34	28	11	2	2	6	17	81	5	714
2011	Part-time	29	32	13	0	0	16	9	82	0	13
2008	Full-time	30	33	8	2	2	9	17	85	5	624
2008	Part-time	34	48	5	0	0	0	14	94	0	22

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	32	29	9	5	3	13	10	79	10	639
2017	Part-time	26	15	8	3	0	17	31	79	6	35
2014	Full-time	27	28	13	5	4	12	12	72	12	667
2014	Part-time	29	26	8	0	3	13	21	84	4	35
2011	Full-time	24	28	13	4	4	10	17	71	10	712
2011	Part-time	7	41	37	0	0	14	0	57	0	13
2008	Full-time	29	29	10	3	3	8	16	77	9	623
2008	Part-time	28	34	16	0	0	8	14	79	0	22

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	57	27	6	5	4	1	0	85	9	644
2017	Part-time	75	20	0	2	0	0	2	98	2	35

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	56	25	8	5	4	2	0	83	9	644
2017	Part-time	80	9	6	6	0	0	0	88	6	35

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	17	38	18	12	8	7	0	60	21	642
2017	Part-time	22	39	9	17	2	11	0	68	22	35

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	17	38	17	17	8	3	0	57	25	641
2017	Part-time	20	46	27	2	0	5	0	69	3	35

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	17	24	20	14	22	1	2	42	37	642
2017	Part-time	8	15	32	14	23	2	5	25	41	35

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	14	23	27	17	17	1	1	38	34	643
2017	Part-time	21	23	23	17	11	0	5	46	30	34

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	22	31	21	12	12	0	2	54	25	642
2017	Part-time	31	30	20	6	9	0	5	64	15	35

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	14	20	26	18	20	1	1	35	39	641
2017	Part-time	20	20	15	18	23	2	2	42	43	35

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	39	22	14	7	7	1	10	68	16	640
2017	Part-time	49	16	11	2	3	0	19	80	7	35

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	28	26	21	14	7	1	2	56	22	640
2017	Part-time	27	14	39	5	6	0	9	45	12	33

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	27	31	21	12	6	1	2	60	18	640
2017	Part-time	40	23	13	6	6	0	12	71	14	34

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	22	31	22	15	8	0	2	54	24	639
2017	Part-time	37	25	20	6	0	0	11	70	7	34

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	31	31	21	9	5	1	2	63	15	640
2017	Part-time	47	17	15	8	0	4	9	73	9	34

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	31	31	21	11	4	1	2	63	16	634
2017	Part-time	38	30	17	6	0	0	9	75	6	34

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	54	25	12	4	2	0	1	81	7	642
2017	Part-time	46	24	12	6	4	0	8	76	10	35

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	73	12	5	3	3	0	3	88	6	640
2017	Part-time	67	9	4	0	3	4	14	92	4	35

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	56	26	10	3	3	0	2	84	6	642
2017	Part-time	56	20	4	7	0	0	14	88	8	35

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	59	23	8	4	4	0	2	84	8	640
2017	Part-time	58	22	3	0	3	0	14	93	4	35

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	54	13	7	1	2	0	23	87	4	642
2017	Part-time	53	9	0	0	0	0	38	100	0	35

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	61	19	9	3	2	0	6	85	5	636
2017	Part-time	60	11	0	0	0	0	29	100	0	34

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	52	19	10	5	9	1	3	74	15	643
2017	Part-time	43	22	9	8	6	0	12	74	15	35

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	50	28	12	3	3	0	4	81	6	640
2017	Part-time	44	25	13	7	0	0	11	78	8	35

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	12	27	40	15	7	0	1	38	21	641
2017	Part-time	12	40	37	8	3	0	0	52	11	35

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	8	21	40	22	8	0	1	30	29	642
2017	Part-time	0	19	41	29	8	0	3	38	20	35

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	22	23	21	12	16	5	1	24	76	643
2017	Part-time	17	22	17	17	27	0	0	17	83	35

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Full-time	25	456
2017	Part-time	27	29

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Full-time	35	456
2017	Part-time	23	29

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Full-time	17	456
2017	Part-time	45	29

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Full-time	41	456
2017	Part-time	7	29

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Full-time	8	456
2017	Part-time	14	29

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Full-time	47	456
2017	Part-time	57	29

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Full-time	6	51	19	9	4	12	439
2017	Part-time	6	46	21	6	7	15	29

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	10	24	14	17	24	3	9	38	46	460
2017	Part-time	22	16	15	23	12	0	10	43	40	29

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Full-time	2	8	12	14	55	3	6	12	76	461
2017	Part-time	0	9	11	19	48	6	7	11	77	28

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Immigration and Refugee Board of Canada by Question 100. Do you work full-time or part-time?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.