2017 Public Service Employee Survey Results by Theme for Canadian Heritage by Question 103. Please indicate your occupational group and level. Occupational group and level - CO

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 17 53 8 16 6 0 0 70 22 36
2017 CO-02 6 51 19 18 6 0 0 57 24 16
2014 CO 30 43 14 9 5 0 0 73 14 44
2014 CO-01 30 30 10 10 20 0 0 60 30 10
2014 CO-02 35 41 18 6 0 0 0 76 6 17
2014 CO-03 20 60 7 13 0 0 0 80 13 15
2011 CO 33 44 13 7 2 0 0 78 9 54
2011 CO-02 29 52 10 5 5 0 0 81 10 21
2011 CO-03 43 39 13 4 0 0 0 83 4 23
2008 CO 45 40 7 7 2 0 0 85 8 60
2008 CO-02 46 38 12 4 0 0 0 85 4 26
2008 CO-03 44 44 4 7 0 0 0 89 7 27

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 23 36 16 14 11 0 0 59 25 36
2017 CO-02 26 32 11 13 19 0 0 57 32 16

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 35 43 11 12 0 0 0 78 12 35
2017 CO-02 19 57 18 6 0 0 0 76 6 16
2014 CO 50 39 5 2 2 2 0 91 5 44
2014 CO-01 50 40 0 0 10 0 0 90 10 10
2014 CO-02 53 35 6 0 0 6 0 94 0 17
2014 CO-03 47 40 7 7 0 0 0 87 7 15
2011 CO 50 39 9 2 0 0 0 89 2 54
2011 CO-02 48 33 14 5 0 0 0 81 5 21
2011 CO-03 52 43 4 0 0 0 0 96 0 23

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 26 49 9 8 9 0 0 75 17 35
2017 CO-02 25 38 13 11 13 0 0 63 24 16
2014 CO 32 43 18 5 2 0 0 75 7 44
2014 CO-01 30 40 10 10 10 0 0 70 20 10
2014 CO-02 35 47 18 0 0 0 0 82 0 17
2014 CO-03 27 47 20 7 0 0 0 73 7 15
2011 CO 30 56 11 4 0 0 0 85 4 54
2011 CO-02 24 62 10 5 0 0 0 86 5 21
2011 CO-03 43 43 9 4 0 0 0 87 4 23
2008 CO 53 35 5 7 0 0 0 88 7 60
2008 CO-02 58 38 0 4 0 0 0 96 4 26
2008 CO-03 48 37 11 4 0 0 0 85 4 27

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 14 45 19 11 8 3 0 60 20 36
2017 CO-02 19 38 12 18 6 6 0 61 26 16
2014 CO 25 52 20 0 2 0 0 77 2 44
2014 CO-01 40 40 20 0 0 0 0 80 0 10
2014 CO-02 18 65 12 0 6 0 0 82 6 17
2014 CO-03 20 47 33 0 0 0 0 67 0 15
2011 CO 22 39 22 9 4 4 0 63 13 54
2011 CO-02 14 38 24 14 5 5 0 55 20 21
2011 CO-03 35 26 26 9 4 0 0 61 13 23

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 11 50 22 8 8 0 0 62 17 36
2017 CO-02 13 57 17 6 6 0 0 70 13 16
2014 CO 23 55 18 2 2 0 0 77 5 44
2014 CO-01 30 50 20 0 0 0 0 80 0 10
2014 CO-02 24 59 12 0 6 0 0 82 6 17
2014 CO-03 13 53 27 7 0 0 0 67 7 15
2011 CO 28 41 20 7 4 0 0 69 11 54
2011 CO-02 14 52 19 10 5 0 0 67 14 21
2011 CO-03 43 26 17 9 4 0 0 70 13 23
2008 CO 39 32 15 5 8 0 0 71 14 59
2008 CO-02 35 38 15 0 12 0 0 73 12 26
2008 CO-03 46 31 15 8 0 0 0 77 8 26

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 17 33 22 8 16 3 0 52 25 36
2017 CO-02 19 25 25 13 11 6 0 47 26 16
2014 CO 36 23 18 14 5 2 2 62 19 44
2014 CO-01 50 20 20 10 0 0 0 70 10 10
2014 CO-02 35 24 12 12 12 6 0 63 25 17
2014 CO-03 20 27 27 20 0 0 7 50 21 15
2011 CO 19 31 28 7 11 4 0 52 19 54
2011 CO-02 10 38 38 5 10 0 0 48 14 21
2011 CO-03 30 30 22 4 13 0 0 61 17 23
2008 CO 29 32 19 5 12 3 0 63 18 59
2008 CO-02 35 23 19 8 12 4 0 60 20 26
2008 CO-03 27 42 19 0 8 4 0 72 8 26
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 51 31 3 5 3 8 0 88 9 36
2017 CO-02 51 31 0 0 6 11 0 93 7 16
2014 CO 50 32 11 5 2 0 0 82 7 44
2014 CO-01 20 60 0 20 0 0 0 80 20 10
2014 CO-02 59 24 12 0 6 0 0 82 6 17
2014 CO-03 60 20 20 0 0 0 0 80 0 15
2011 CO 50 35 9 2 0 4 0 88 2 54
2011 CO-02 52 38 10 0 0 0 0 90 0 21
2011 CO-03 52 30 9 4 0 4 0 86 5 23
2008 CO 49 20 12 7 12 0 0 69 19 59
2008 CO-02 46 23 15 0 15 0 0 69 15 26
2008 CO-03 50 23 12 12 4 0 0 73 15 26

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 42 39 5 11 3 0 0 81 14 36
2017 CO-02 45 31 11 6 6 0 0 76 13 16
2014 CO 59 23 7 9 2 0 0 82 11 44
2014 CO-01 40 30 0 20 10 0 0 70 30 10
2014 CO-02 59 24 6 12 0 0 0 82 12 17
2014 CO-03 67 20 13 0 0 0 0 87 0 15
2011 CO 38 45 6 9 2 0 0 83 11 53
2011 CO-02 43 33 5 19 0 0 0 76 19 21
2011 CO-03 36 59 0 0 5 0 0 95 5 22
2008 CO 44 24 12 8 12 0 0 68 20 59
2008 CO-02 42 15 19 8 15 0 0 58 23 26
2008 CO-03 54 23 8 8 8 0 0 77 15 26

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 48 31 10 8 3 0 0 78 11 36
2017 CO-02 51 31 5 6 6 0 0 82 13 16
2014 CO 57 23 9 5 7 0 0 80 11 44
2014 CO-01 40 20 10 10 20 0 0 60 30 10
2014 CO-02 65 29 6 0 0 0 0 94 0 17
2014 CO-03 60 20 13 0 7 0 0 80 7 15

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 11 22 27 14 14 11 0 38 31 36
2017 CO-02 13 12 24 13 19 19 0 31 39 16
2014 CO 23 27 23 11 7 9 0 55 20 44
2014 CO-01 10 20 20 10 10 30 0 43 29 10
2014 CO-02 29 29 29 6 0 6 0 63 6 17
2014 CO-03 20 27 20 20 13 0 0 47 33 15
2011 CO 26 35 20 9 2 7 0 66 12 54
2011 CO-02 29 29 24 10 5 5 0 60 15 21
2011 CO-03 26 48 17 4 0 4 0 77 5 23

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 3 23 30 22 20 3 0 26 43 36
2017 CO-02 6 26 30 13 25 0 0 32 38 16
2014 CO 20 30 14 27 7 2 0 51 35 44
2014 CO-01 10 50 30 10 0 0 0 60 10 10
2014 CO-02 24 24 12 35 0 6 0 50 38 17
2014 CO-03 20 27 7 27 20 0 0 47 47 15
2011 CO 17 28 28 20 4 4 0 46 25 54
2011 CO-02 14 24 14 38 5 5 0 40 45 21
2011 CO-03 17 30 35 9 4 4 0 50 14 23
2008 CO 25 27 22 15 10 2 0 53 25 60
2008 CO-02 27 31 12 15 12 4 0 60 28 26
2008 CO-03 26 30 26 11 7 0 0 56 19 27

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 3 17 25 36 11 8 0 21 51 36
2017 CO-02 6 7 25 56 0 6 0 14 60 16
2014 CO 14 23 18 30 9 7 0 39 41 44
2014 CO-01 0 20 30 40 0 10 0 22 44 10
2014 CO-02 18 12 12 41 6 12 0 33 53 17
2014 CO-03 13 33 20 13 20 0 0 47 33 15
2011 CO 9 33 20 28 0 9 0 47 31 54
2011 CO-02 10 29 19 29 0 14 0 44 33 21
2011 CO-03 9 39 22 26 0 4 0 50 27 23
2008 CO 10 30 30 20 8 2 0 41 29 60
2008 CO-02 12 27 31 15 12 4 0 40 28 26
2008 CO-03 11 37 33 19 0 0 0 48 19 27

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 6 23 28 19 20 6 0 30 41 36
2017 CO-02 13 26 25 5 32 0 0 38 37 16
2014 CO 18 27 14 14 18 9 0 50 35 44
2014 CO-01 0 40 20 30 10 0 0 40 40 10
2014 CO-02 18 29 6 12 18 18 0 57 36 17
2014 CO-03 27 20 20 7 20 7 0 50 29 15
2011 CO 19 30 26 15 7 4 0 50 23 54
2011 CO-02 14 38 19 5 14 10 0 58 21 21
2011 CO-03 22 26 30 17 4 0 0 48 22 23
2008 CO 18 33 23 10 12 3 0 53 22 60
2008 CO-02 19 35 12 8 19 8 0 58 29 26
2008 CO-03 19 41 30 11 0 0 0 59 11 27

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 3 17 33 28 14 6 0 21 44 36
2017 CO-02 0 13 30 38 13 6 0 14 54 16
2014 CO 23 23 25 27 2 0 0 45 30 44
2014 CO-01 10 20 30 30 10 0 0 30 40 10
2014 CO-02 29 18 18 35 0 0 0 47 35 17
2014 CO-03 20 33 27 20 0 0 0 53 20 15
2011 CO 15 30 31 22 2 0 0 44 24 54
2011 CO-02 14 29 24 33 0 0 0 43 33 21
2011 CO-03 13 39 26 17 4 0 0 52 22 23
2008 CO 14 36 17 19 12 2 0 51 32 58
2008 CO-02 19 23 23 12 19 4 0 44 32 26
2008 CO-03 12 50 12 23 4 0 0 62 27 26
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 17 48 19 8 8 0 0 64 17 36
2017 CO-02 13 38 24 19 6 0 0 51 25 16
2014 CO 27 39 16 16 2 0 0 66 18 44
2014 CO-01 10 50 10 20 10 0 0 60 30 10
2014 CO-02 29 41 12 18 0 0 0 71 18 17
2014 CO-03 33 33 20 13 0 0 0 67 13 15
2011 CO 30 44 13 11 2 0 0 74 13 54
2011 CO-02 29 33 19 14 5 0 0 62 19 21
2011 CO-03 35 48 4 13 0 0 0 83 13 23

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 25 39 11 17 8 0 0 64 25 36
2017 CO-02 19 32 11 25 13 0 0 51 38 16

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 17 14 14 22 11 16 6 39 43 36
2017 CO-02 0 13 13 19 19 30 6 20 59 16
2014 CO 14 32 18 18 5 14 0 53 26 44
2014 CO-01 10 20 20 20 10 20 0 38 38 10
2014 CO-02 12 29 18 18 0 24 0 54 23 17
2014 CO-03 13 40 20 20 7 0 0 53 27 15

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 34 44 5 11 6 0 0 78 17 36
2017 CO-02 32 50 6 6 6 0 0 81 13 16
2014 CO 41 39 9 9 2 0 0 80 11 44
2014 CO-01 30 40 10 10 10 0 0 70 20 10
2014 CO-02 47 35 6 12 0 0 0 82 12 17
2014 CO-03 40 40 13 7 0 0 0 80 7 15
2011 CO 37 46 11 4 2 0 0 83 6 54
2011 CO-02 43 48 5 5 0 0 0 90 5 21
2011 CO-03 35 48 17 0 0 0 0 83 0 23
2008 CO 37 27 14 14 7 2 0 66 21 59
2008 CO-02 35 31 12 8 12 4 0 68 20 26
2008 CO-03 38 23 19 19 0 0 0 62 19 26

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 19 31 13 6 19 0 13 57 29 16
2014 CO 21 26 26 11 11 0 5 50 22 19
2014 CO-03 20 27 27 13 7 0 7 50 21 15

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 40 37 8 0 6 6 3 84 6 35
2017 CO-02 34 33 13 0 7 7 7 77 8 15
2014 CO 36 41 11 7 2 0 2 79 9 44
2014 CO-01 30 50 20 0 0 0 0 80 0 10
2014 CO-02 29 35 12 12 6 0 6 69 19 17
2014 CO-03 40 47 7 7 0 0 0 87 7 15
2011 CO 30 33 17 19 2 0 0 63 20 54
2011 CO-02 33 38 5 19 5 0 0 71 24 21
2011 CO-03 35 26 22 17 0 0 0 61 17 23
2008 CO 33 50 5 5 5 2 0 85 10 60
2008 CO-02 46 42 4 0 8 0 0 88 8 26
2008 CO-03 22 59 7 7 0 4 0 85 8 27

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 34 30 8 8 0 19 0 79 10 36
2017 CO-02 19 24 13 6 0 38 0 69 10 16
2014 CO 30 43 9 9 5 5 0 76 14 44
2014 CO-01 30 30 10 20 10 0 0 60 30 10
2014 CO-02 12 47 18 6 6 12 0 67 13 17
2014 CO-03 47 53 0 0 0 0 0 100 0 15
2011 CO 37 26 19 6 2 11 0 71 8 54
2011 CO-02 48 19 10 5 5 14 0 78 11 21
2011 CO-03 43 30 17 4 0 4 0 77 5 23
2008 CO 33 30 17 12 5 3 0 66 17 60
2008 CO-02 38 23 19 8 8 4 0 64 16 26
2008 CO-03 37 37 11 11 0 4 0 77 12 27

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 22 48 8 8 14 0 0 70 22 36
2017 CO-02 25 44 5 13 13 0 0 70 25 16
2014 CO 23 45 16 11 5 0 0 68 16 44
2014 CO-01 20 40 10 10 20 0 0 60 30 10
2014 CO-02 18 59 6 18 0 0 0 76 18 17
2014 CO-03 27 40 27 7 0 0 0 67 7 15
2011 CO 11 28 26 26 8 0 0 40 34 53
2011 CO-02 5 29 24 33 10 0 0 33 43 21
2011 CO-03 18 32 32 14 5 0 0 50 18 22
2008 CO 30 38 10 15 3 2 2 71 19 60
2008 CO-02 42 15 15 19 4 4 0 60 24 26
2008 CO-03 22 59 4 11 0 0 4 85 12 27

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 53 8 8 3 0 0 81 11 36
2017 CO-02 19 57 0 18 6 0 0 76 24 16
2014 CO 25 55 7 11 2 0 0 80 14 44
2014 CO-01 10 50 10 20 10 0 0 60 30 10
2014 CO-02 24 53 6 18 0 0 0 76 18 17
2014 CO-03 33 60 7 0 0 0 0 93 0 15
2011 CO 43 35 17 4 2 0 0 78 6 54
2011 CO-02 52 29 14 5 0 0 0 81 5 21
2011 CO-03 43 39 17 0 0 0 0 83 0 23
2008 CO 48 42 5 3 2 0 0 90 5 60
2008 CO-02 62 35 4 0 0 0 0 96 0 26
2008 CO-03 44 44 4 7 0 0 0 89 7 27

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 36 45 6 8 6 0 0 81 13 36
2017 CO-02 38 38 6 11 6 0 0 76 18 16
2014 CO 36 50 2 9 2 0 0 86 11 44
2014 CO-01 20 50 10 10 10 0 0 70 20 10
2014 CO-02 29 53 0 18 0 0 0 82 18 17
2014 CO-03 47 53 0 0 0 0 0 100 0 15
2011 CO 38 45 13 4 0 0 0 83 4 53
2011 CO-02 38 48 14 0 0 0 0 86 0 21
2011 CO-03 45 41 9 5 0 0 0 86 5 22
2008 CO 53 42 2 3 0 0 0 95 3 60
2008 CO-02 62 38 0 0 0 0 0 100 0 26
2008 CO-03 52 37 4 7 0 0 0 89 7 27

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 36 19 28 8 0 0 45 36 36
2017 CO-02 13 38 18 25 6 0 0 51 32 16
2014 CO 20 43 16 11 9 0 0 64 20 44
2014 CO-01 20 40 10 10 20 0 0 60 30 10
2014 CO-02 18 47 12 18 6 0 0 65 24 17
2014 CO-03 20 47 20 7 7 0 0 67 13 15
2011 CO 9 15 28 28 17 2 0 25 46 53
2011 CO-02 0 19 29 33 19 0 0 19 52 21
2011 CO-03 18 14 32 27 9 0 0 32 36 22
2008 CO 18 45 13 20 3 0 0 63 23 60
2008 CO-02 19 31 23 19 8 0 0 50 27 26
2008 CO-03 19 56 7 19 0 0 0 74 19 27

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 36 11 23 19 3 0 46 43 36
2017 CO-02 13 32 18 19 12 6 0 47 34 16
2014 CO 18 14 25 32 11 0 0 32 43 44
2014 CO-01 0 20 30 40 10 0 0 20 50 10
2014 CO-02 18 12 12 35 24 0 0 29 59 17
2014 CO-03 27 13 33 27 0 0 0 40 27 15
2011 CO 13 19 25 21 17 6 0 34 40 53
2011 CO-02 0 29 24 19 24 5 0 30 45 21
2011 CO-03 27 14 23 23 14 0 0 41 36 22
2008 CO 23 33 12 20 8 0 3 59 29 60
2008 CO-02 27 31 8 15 12 0 8 63 29 26
2008 CO-03 26 33 15 26 0 0 0 59 26 27

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 35 14 23 9 0 0 55 32 35
2017 CO-02 13 32 11 32 13 0 0 44 44 16
2014 CO 23 30 14 27 7 0 0 52 34 44
2014 CO-01 0 40 0 40 20 0 0 40 60 10
2014 CO-02 29 29 12 29 0 0 0 59 29 17
2014 CO-03 27 27 27 13 7 0 0 53 20 15
2011 CO 24 44 13 13 6 0 0 69 19 54
2011 CO-02 14 43 14 19 10 0 0 57 29 21
2011 CO-03 30 57 9 4 0 0 0 87 4 23

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 37 17 12 14 0 0 58 26 35
2017 CO-02 13 44 11 25 6 0 0 57 32 16
2014 CO 20 25 27 20 7 0 0 45 27 44
2014 CO-01 10 40 10 20 20 0 0 50 40 10
2014 CO-02 18 18 35 29 0 0 0 35 29 17
2014 CO-03 27 27 27 13 7 0 0 53 20 15

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 26 37 20 9 3 3 3 67 12 35
2017 CO-02 19 44 24 0 6 6 0 68 7 16
2014 CO 30 36 14 11 7 2 0 67 19 44
2014 CO-01 20 40 20 0 20 0 0 60 20 10
2014 CO-02 29 41 12 12 6 0 0 71 18 17
2014 CO-03 33 27 13 20 0 7 0 64 21 15
2011 CO 28 33 20 13 2 4 0 63 15 54
2011 CO-02 24 38 14 14 5 5 0 65 20 21
2011 CO-03 30 30 22 17 0 0 0 61 17 23

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 14 37 20 11 12 6 0 55 24 35
2017 CO-02 13 38 18 13 6 13 0 58 22 16

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 36 6 22 8 0 0 64 30 36
2017 CO-02 25 32 0 31 13 0 0 57 43 16
2014 CO 30 41 9 14 7 0 0 70 20 44
2014 CO-01 20 50 10 20 0 0 0 70 20 10
2014 CO-02 35 47 12 0 6 0 0 82 6 17
2014 CO-03 27 33 7 27 7 0 0 60 33 15
2011 CO 35 33 11 13 6 0 2 70 19 54
2011 CO-02 38 29 14 14 5 0 0 67 19 21
2011 CO-03 39 30 9 13 4 0 4 73 18 23

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 23 33 11 11 17 0 6 59 30 36
2017 CO-02 26 36 19 0 19 0 0 62 19 16
2014 CO 20 36 9 14 16 0 5 60 31 44
2014 CO-01 10 50 0 10 20 0 10 67 33 10
2014 CO-02 24 24 12 18 18 0 6 50 38 17
2014 CO-03 27 40 7 13 13 0 0 67 27 15
2011 CO 24 31 13 19 9 2 2 58 29 54
2011 CO-02 14 43 14 19 10 0 0 57 29 21
2011 CO-03 35 30 4 22 9 0 0 65 30 23
2008 CO 30 25 7 18 13 2 5 59 34 60
2008 CO-02 31 31 0 8 23 4 4 67 33 26
2008 CO-03 26 26 15 26 0 0 7 56 28 27

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 25 36 22 11 6 0 0 61 17 36
2017 CO-02 32 24 25 13 6 0 0 56 19 16
2014 CO 27 32 16 20 5 0 0 59 25 44
2014 CO-01 40 40 10 10 0 0 0 80 10 10
2014 CO-02 35 29 12 24 0 0 0 65 24 17
2014 CO-03 13 27 20 27 13 0 0 40 40 15
2011 CO 30 30 28 6 7 0 0 59 13 54
2011 CO-02 29 38 24 5 5 0 0 67 10 21
2011 CO-03 26 17 39 9 9 0 0 43 17 23
2008 CO 29 31 17 15 8 0 0 59 24 59
2008 CO-02 38 27 19 8 8 0 0 65 15 26
2008 CO-03 19 33 15 26 7 0 0 52 33 27

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 34 33 11 16 3 3 0 69 19 36
2017 CO-02 32 31 13 18 6 0 0 63 24 16
2014 CO 39 30 5 5 11 0 11 77 18 44
2014 CO-01 30 30 0 10 20 0 10 67 33 10
2014 CO-02 47 24 6 0 6 0 18 86 7 17
2014 CO-03 33 40 7 7 7 0 7 79 14 15
2011 CO 31 22 11 20 4 7 4 60 27 54
2011 CO-02 19 19 24 24 5 10 0 42 32 21
2011 CO-03 26 26 4 26 4 4 9 60 35 23

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CO 53 31 17 36
2017 CO-02 62 25 13 16
2014 CO 48 16 36 44
2014 CO-01 50 0 50 10
2014 CO-02 59 6 35 17
2014 CO-03 33 33 33 15
2011 CO 48 24 28 54
2011 CO-02 52 24 24 21
2011 CO-03 43 35 22 23

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CO 0 43 42 0 0 16 19
2017 CO-02 0 41 39 0 0 20 10
2014 CO 5 38 43 0 9999 14 21
2014 CO-02 0 40 50 0 9999 10 10
2011 CO 8 28 52 0 9999 12 25
2011 CO-02 0 36 64 0 9999 0 11
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 31 45 13 6 6 0 0 75 11 36
2017 CO-02 19 57 11 6 6 0 0 76 13 16
2014 CO 45 36 7 7 5 0 0 82 11 44
2014 CO-01 40 40 10 0 10 0 0 80 10 10
2014 CO-02 41 35 6 12 6 0 0 76 18 17
2014 CO-03 53 40 7 0 0 0 0 93 0 15
2011 CO 39 39 15 7 0 0 0 78 7 54
2011 CO-02 33 33 24 10 0 0 0 67 10 21
2011 CO-03 39 43 13 4 0 0 0 83 4 23
2008 CO 43 40 8 7 2 0 0 83 8 60
2008 CO-02 42 38 15 4 0 0 0 81 4 26
2008 CO-03 48 41 4 7 0 0 0 89 7 27

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 11 36 19 25 8 0 0 48 33 36
2017 CO-02 0 32 18 44 6 0 0 32 50 16
2014 CO 32 45 16 7 0 0 0 77 7 44
2014 CO-01 40 40 20 0 0 0 0 80 0 10
2014 CO-02 29 41 18 12 0 0 0 71 12 17
2014 CO-03 27 53 13 7 0 0 0 80 7 15
2011 CO 13 42 21 19 4 2 0 56 23 53
2011 CO-02 14 43 19 14 10 0 0 57 24 21
2011 CO-03 9 32 27 27 0 5 0 43 29 22

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 14 39 33 14 0 0 0 14 53 36
2017 CO-02 13 44 37 6 0 0 0 6 57 16
2014 CO 11 34 34 18 2 0 0 20 45 44
2014 CO-01 10 20 20 50 0 0 0 50 30 10
2014 CO-02 6 41 47 6 0 0 0 6 47 17
2014 CO-03 20 33 27 13 7 0 0 20 53 15
2011 CO 7 28 43 19 4 0 0 22 35 54
2011 CO-02 5 33 33 24 5 0 0 29 38 21
2011 CO-03 13 26 48 9 4 0 0 13 39 23
2008 CO 12 37 37 10 5 0 0 15 48 60
2008 CO-02 8 42 42 4 4 0 0 8 50 26
2008 CO-03 7 37 30 19 7 0 0 26 44 27

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 28 20 30 0 13 0 35 42 36
2017 CO-02 6 13 38 25 0 18 0 30 23 16
2014 CO 2 18 27 34 16 2 0 51 21 44
2014 CO-01 0 10 30 40 20 0 0 60 10 10
2014 CO-02 0 24 29 29 12 6 0 44 25 17
2014 CO-03 7 13 27 33 20 0 0 53 20 15
2011 CO 13 17 35 24 6 4 2 31 31 54
2011 CO-02 10 10 43 29 5 0 5 35 20 21
2011 CO-03 17 26 30 22 0 4 0 23 45 23
2008 CO 13 22 23 32 8 2 0 41 36 60
2008 CO-02 19 15 19 38 4 4 0 44 36 26
2008 CO-03 4 22 30 33 11 0 0 44 26 27

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 42 36 20 3 0 0 0 3 78 36
2017 CO-02 56 19 19 6 0 0 0 6 75 16
2014 CO 45 25 18 5 5 2 0 9 72 44
2014 CO-01 40 40 10 10 0 0 0 10 80 10
2014 CO-02 47 29 12 6 0 6 0 6 81 17
2014 CO-03 47 13 27 0 13 0 0 13 60 15
2011 CO 30 30 30 7 4 0 0 11 59 54
2011 CO-02 24 33 38 5 0 0 0 5 57 21
2011 CO-03 26 35 26 4 9 0 0 13 61 23
2008 CO 30 30 23 12 3 0 2 15 61 60
2008 CO-02 38 27 23 12 0 0 0 12 65 26
2008 CO-03 11 41 26 11 7 0 4 19 54 27

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 39 36 5 0 0 0 5 59 36
2017 CO-02 32 38 18 12 0 0 0 12 70 16
2014 CO 16 39 25 18 0 2 0 19 56 44
2014 CO-01 10 40 10 40 0 0 0 40 50 10
2014 CO-02 12 41 29 12 0 6 0 13 56 17
2014 CO-03 27 33 27 13 0 0 0 13 60 15
2011 CO 19 19 44 11 6 2 0 17 38 54
2011 CO-02 14 19 48 19 0 0 0 19 33 21
2011 CO-03 22 26 39 9 4 0 0 13 48 23
2008 CO 12 30 37 18 3 0 0 22 42 60
2008 CO-02 15 15 46 19 4 0 0 23 31 26
2008 CO-03 7 37 30 22 4 0 0 26 44 27

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 31 39 14 11 0 5 0 12 73 36
2017 CO-02 45 25 6 13 0 11 0 14 79 16
2014 CO 30 20 34 7 7 0 2 14 51 44
2014 CO-01 20 20 30 20 10 0 0 30 40 10
2014 CO-02 18 24 47 6 0 0 6 6 44 17
2014 CO-03 47 20 20 0 13 0 0 13 67 15
2011 CO 19 33 30 13 4 2 0 17 53 54
2011 CO-02 19 19 43 19 0 0 0 19 38 21
2011 CO-03 17 57 22 0 4 0 0 4 74 23
2008 CO 15 30 33 12 5 2 3 18 47 60
2008 CO-02 15 27 31 15 0 4 8 17 48 26
2008 CO-03 11 37 33 7 11 0 0 19 48 27

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 11 28 17 34 6 5 0 41 41 36
2017 CO-02 19 25 6 25 13 11 0 43 50 16
2014 CO 11 7 34 32 11 2 2 45 19 44
2014 CO-01 20 0 10 60 10 0 0 70 20 10
2014 CO-02 6 12 41 29 0 6 6 33 20 17
2014 CO-03 13 7 33 20 27 0 0 47 20 15
2011 CO 6 30 37 19 7 2 0 26 36 54
2011 CO-02 5 19 38 38 0 0 0 38 24 21
2011 CO-03 4 43 43 0 9 0 0 9 48 23
2008 CO 15 28 27 18 3 3 5 24 47 60
2008 CO-02 19 8 31 23 8 8 4 35 30 26
2008 CO-03 7 48 26 11 0 0 7 12 60 27

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 31 33 34 2 0 0 0 2 64 36
2017 CO-02 38 25 32 5 0 0 0 5 63 16
2014 CO 33 30 21 12 2 0 2 14 64 43
2014 CO-01 40 0 10 40 10 0 0 50 40 10
2014 CO-02 31 31 25 6 0 0 6 7 67 16
2014 CO-03 27 53 20 0 0 0 0 0 80 15

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 39 27 14 8 11 0 0 67 19 36
2017 CO-02 38 11 13 19 19 0 0 50 38 16
2014 CO 48 27 14 9 0 2 0 77 9 44
2014 CO-01 20 30 30 20 0 0 0 50 20 10
2014 CO-02 59 29 6 6 0 0 0 88 6 17
2014 CO-03 53 27 7 7 0 7 0 86 7 15

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 48 22 8 6 14 3 0 71 20 36
2017 CO-02 32 30 6 6 19 6 0 67 27 16
2014 CO 41 41 11 5 2 0 0 82 7 44
2014 CO-01 30 50 20 0 0 0 0 80 0 10
2014 CO-02 41 47 12 0 0 0 0 88 0 17
2014 CO-03 47 33 7 7 7 0 0 80 13 15

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 39 25 20 5 0 11 0 72 6 36
2017 CO-02 26 43 25 0 0 6 0 73 0 16
2014 CO 45 32 14 5 2 2 0 79 7 44
2014 CO-01 20 30 20 20 10 0 0 50 30 10
2014 CO-02 47 47 6 0 0 0 0 94 0 17
2014 CO-03 53 20 20 0 0 7 0 79 0 15

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 25 41 11 14 3 5 0 71 18 36
2017 CO-02 13 56 0 13 6 12 0 78 22 16
2014 CO 34 39 14 7 0 7 0 78 7 44
2014 CO-01 30 60 0 0 0 10 0 100 0 10
2014 CO-02 29 53 6 0 0 12 0 93 0 17
2014 CO-03 40 13 33 13 0 0 0 53 13 15
2011 CO 33 33 17 11 2 4 0 69 13 54
2011 CO-02 38 29 10 14 5 5 0 70 20 21
2011 CO-03 35 35 22 9 0 0 0 70 9 23

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 17 59 11 0 14 0 0 75 14 36
2017 CO-02 19 57 11 0 13 0 0 76 13 16
2014 CO 43 45 11 0 0 0 0 89 0 44
2014 CO-01 40 60 0 0 0 0 0 100 0 10
2014 CO-02 41 59 0 0 0 0 0 100 0 17
2014 CO-03 47 27 27 0 0 0 0 73 0 15
2011 CO 39 39 17 6 0 0 0 78 6 54
2011 CO-02 38 33 19 10 0 0 0 71 10 21
2011 CO-03 43 39 13 4 0 0 0 83 4 23
2008 CO 33 37 12 8 8 2 0 71 17 60
2008 CO-02 35 38 8 8 12 0 0 73 19 26
2008 CO-03 37 41 11 7 0 4 0 81 8 27

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 22 28 8 8 17 11 5 60 30 36
2017 CO-02 13 26 6 6 25 18 6 50 41 16
2014 CO 30 30 11 14 9 0 7 63 24 44
2014 CO-01 20 30 10 30 0 0 10 56 33 10
2014 CO-02 41 24 6 6 12 0 12 73 20 17
2014 CO-03 27 33 20 13 7 0 0 60 20 15

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 34 50 11 6 0 0 0 83 6 36
2017 CO-02 19 56 12 13 0 0 0 75 13 16
2014 CO 50 34 7 5 0 5 0 88 5 44
2014 CO-01 40 10 20 20 0 10 0 56 22 10
2014 CO-02 41 47 6 0 0 6 0 94 0 17
2014 CO-03 60 40 0 0 0 0 0 100 0 15
2011 CO 36 42 11 6 4 2 0 79 10 53
2011 CO-02 19 57 14 5 0 5 0 80 5 21
2011 CO-03 55 23 9 9 5 0 0 77 14 22

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 45 31 8 8 6 2 0 77 14 36
2017 CO-02 44 26 6 13 6 5 0 74 20 16
2014 CO 59 36 2 2 0 0 0 95 2 44
2014 CO-01 30 60 0 10 0 0 0 90 10 10
2014 CO-02 59 41 0 0 0 0 0 100 0 17
2014 CO-03 80 13 7 0 0 0 0 93 0 15
2011 CO 52 33 6 4 4 2 0 86 8 52
2011 CO-02 52 33 10 0 0 5 0 90 0 21
2011 CO-03 62 24 5 5 5 0 0 86 10 21
2008 CO 53 27 10 7 0 3 0 83 7 60
2008 CO-02 54 23 15 8 0 0 0 77 8 26
2008 CO-03 63 26 4 0 0 7 0 96 0 27

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 25 42 16 8 8 0 0 67 17 36
2017 CO-02 19 45 30 0 6 0 0 64 6 16
2014 CO 50 32 5 9 2 2 0 84 12 44
2014 CO-01 10 60 10 10 10 0 0 70 20 10
2014 CO-02 65 18 6 6 0 6 0 88 6 17
2014 CO-03 53 33 0 13 0 0 0 87 13 15
2011 CO 19 46 13 13 6 4 0 67 19 54
2011 CO-02 19 48 14 10 5 5 0 70 15 21
2011 CO-03 22 52 9 9 9 0 0 74 17 23

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 14 17 14 34 11 3 26 55 36
2017 CO-02 6 6 19 13 44 11 0 14 64 16
2014 CO 18 18 20 11 23 9 0 40 38 44
2014 CO-01 10 20 10 30 30 0 0 30 60 10
2014 CO-02 18 29 24 6 18 6 0 50 25 17
2014 CO-03 20 7 27 0 27 20 0 33 33 15
2011 CO 15 19 20 15 9 19 4 43 31 54
2011 CO-02 19 19 14 19 14 10 5 44 39 21
2011 CO-03 13 22 22 9 9 22 4 47 24 23

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 53 6 11 3 0 0 81 14 36
2017 CO-02 19 62 6 13 0 0 0 81 13 16
2014 CO 39 45 5 9 2 0 0 84 11 44
2014 CO-01 40 40 0 10 10 0 0 80 20 10
2014 CO-02 41 47 0 12 0 0 0 88 12 17
2014 CO-03 40 47 7 7 0 0 0 87 7 15
2011 CO 24 44 9 22 0 0 0 69 22 54
2011 CO-02 14 62 10 14 0 0 0 76 14 21
2011 CO-03 26 30 4 39 0 0 0 57 39 23
2008 CO 52 38 2 7 2 0 0 90 8 60
2008 CO-02 42 42 0 12 4 0 0 85 15 26
2008 CO-03 59 33 4 4 0 0 0 93 4 27

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 36 50 5 3 6 0 0 87 8 36
2017 CO-02 25 57 11 0 6 0 0 82 6 16
2014 CO 34 39 7 14 7 0 0 73 20 44
2014 CO-01 30 60 10 0 0 0 0 90 0 10
2014 CO-02 29 53 0 12 6 0 0 82 18 17
2014 CO-03 40 13 13 27 7 0 0 53 33 15
2011 CO 41 33 11 7 7 0 0 74 15 54
2011 CO-02 29 43 5 10 14 0 0 71 24 21
2011 CO-03 48 22 22 4 4 0 0 70 9 23

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 31 45 13 6 3 3 0 78 9 36
2017 CO-02 32 51 11 0 0 6 0 88 0 16
2014 CO 36 43 16 5 0 0 0 80 5 44
2014 CO-01 40 30 20 10 0 0 0 70 10 10
2014 CO-02 24 65 12 0 0 0 0 88 0 17
2014 CO-03 40 33 20 7 0 0 0 73 7 15

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 62 30 0 8 0 0 0 92 8 36
2017 CO-02 51 43 0 6 0 0 0 94 6 16
2014 CO 66 27 5 2 0 0 0 93 2 44
2014 CO-01 60 30 10 0 0 0 0 90 0 10
2014 CO-02 71 24 0 6 0 0 0 94 6 17
2014 CO-03 67 27 7 0 0 0 0 93 0 15
2011 CO 59 28 6 7 0 0 0 87 7 54
2011 CO-02 57 33 5 5 0 0 0 90 5 21
2011 CO-03 61 26 9 4 0 0 0 87 4 23
2008 CO 72 18 2 8 0 0 0 90 8 60
2008 CO-02 58 27 0 15 0 0 0 85 15 26
2008 CO-03 78 15 4 4 0 0 0 93 4 27

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 48 41 3 6 3 0 0 89 8 36
2017 CO-02 45 49 0 6 0 0 0 94 6 16
2014 CO 41 30 5 18 7 0 0 70 25 44
2014 CO-01 40 60 0 0 0 0 0 100 0 10
2014 CO-02 35 29 6 18 12 0 0 65 29 17
2014 CO-03 47 13 7 27 7 0 0 60 33 15
2011 CO 50 28 7 11 4 0 0 78 15 54
2011 CO-02 48 24 5 19 5 0 0 71 24 21
2011 CO-03 52 30 9 9 0 0 0 83 9 23
2008 CO 47 32 5 15 2 0 0 78 17 60
2008 CO-02 46 23 8 19 4 0 0 69 23 26
2008 CO-03 48 44 0 7 0 0 0 93 7 27

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 73 13 8 5 0 0 0 86 5 36
2017 CO-02 76 11 12 0 0 0 0 88 0 16
2014 CO 80 16 2 2 0 0 0 95 2 44
2014 CO-01 90 10 0 0 0 0 0 100 0 10
2014 CO-02 82 6 6 6 0 0 0 88 6 17
2014 CO-03 73 27 0 0 0 0 0 100 0 15
2011 CO 76 20 2 2 0 0 0 96 2 54
2011 CO-02 86 10 5 0 0 0 0 95 0 21
2011 CO-03 70 26 0 4 0 0 0 96 4 23
2008 CO 65 17 7 5 7 0 0 82 12 60
2008 CO-02 62 12 8 8 12 0 0 73 19 26
2008 CO-03 67 22 7 4 0 0 0 89 4 27

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 81 16 0 3 0 0 0 97 3 36
2017 CO-02 82 18 0 0 0 0 0 100 0 16
2014 CO 84 14 0 0 0 0 2 100 0 44
2014 CO-01 60 40 0 0 0 0 0 100 0 10
2014 CO-02 94 0 0 0 0 0 6 100 0 17
2014 CO-03 87 13 0 0 0 0 0 100 0 15
2011 CO 85 7 2 6 0 0 0 93 6 54
2011 CO-02 90 0 5 5 0 0 0 90 5 21
2011 CO-03 83 13 0 4 0 0 0 96 4 23
2008 CO 78 12 3 2 5 0 0 90 7 60
2008 CO-02 73 12 8 0 8 0 0 85 8 26
2008 CO-03 85 11 0 4 0 0 0 96 4 27

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 56 27 8 5 0 3 0 86 6 36
2017 CO-02 51 37 6 0 0 6 0 94 0 16
2014 CO 52 36 2 5 2 0 2 91 7 44
2014 CO-01 50 40 0 10 0 0 0 90 10 10
2014 CO-02 47 29 6 6 6 0 6 81 13 17
2014 CO-03 60 40 0 0 0 0 0 100 0 15

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 76 16 3 0 0 3 3 97 0 36
2017 CO-02 76 17 0 0 0 0 6 100 0 16
2014 CO 70 25 2 0 0 2 0 98 0 44
2014 CO-01 50 30 10 0 0 10 0 89 0 10
2014 CO-02 76 24 0 0 0 0 0 100 0 17
2014 CO-03 80 20 0 0 0 0 0 100 0 15
2011 CO 51 30 11 0 0 4 4 88 0 53
2011 CO-02 52 33 5 0 0 5 5 95 0 21
2011 CO-03 55 32 9 0 0 0 5 90 0 22
2008 CO 65 22 3 5 3 0 2 88 8 60
2008 CO-02 65 8 8 12 4 0 4 76 16 26
2008 CO-03 67 33 0 0 0 0 0 100 0 27

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CO 22 78 36
2017 CO-02 38 62 16
2014 CO 23 77 44

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 CO 90 10

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2014 CO 50 10

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2014 CO 80 10

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 CO 50 10

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 CO 70 10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 CO 0 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 3 11 22 17 22 24 0 19 52 36
2017 CO-02 0 6 32 38 6 18 0 8 54 16
2014 CO 11 16 25 9 2 27 9 43 18 44
2014 CO-01 0 20 30 10 0 40 0 33 17 10
2014 CO-02 12 18 29 6 0 24 12 45 9 17
2014 CO-03 20 13 20 13 7 20 7 45 27 15

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 11 11 22 11 28 16 0 27 47 36
2017 CO-02 13 6 32 13 25 11 0 21 43 16
2014 CO 25 39 23 5 2 7 0 68 7 44
2014 CO-01 20 20 40 10 0 10 0 44 11 10
2014 CO-02 18 59 18 0 0 6 0 81 0 17
2014 CO-03 33 33 13 7 7 7 0 71 14 15
2011 CO 28 31 22 7 2 9 0 65 10 54
2011 CO-02 29 38 5 14 5 10 0 74 21 21
2011 CO-03 26 30 30 4 0 9 0 62 5 23

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CO 14 86 36
2014 CO-03 0 100 15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 11 11 8 8 50 3 42 36 36
2017 CO-02 13 0 18 6 0 63 0 34 17 16
2014 CO 9 9 27 0 0 43 11 40 0 44
2014 CO-01 0 20 30 0 0 40 10 40 0 10
2014 CO-02 12 6 41 0 0 29 12 30 0 17
2014 CO-03 13 7 13 0 0 60 7 60 0 15

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 11 28 13 11 11 22 3 52 30 36
2017 CO-02 13 26 18 0 13 31 0 56 18 16
2014 CO 23 34 20 5 0 16 2 69 6 44
2014 CO-01 10 30 20 20 0 10 10 50 25 10
2014 CO-02 24 35 24 0 0 18 0 71 0 17
2014 CO-03 27 33 20 0 0 20 0 75 0 15
2011 CO 43 22 9 4 0 22 0 83 5 54
2011 CO-02 48 29 5 5 0 14 0 89 6 21
2011 CO-03 35 26 17 0 0 22 0 78 0 23

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CO 17 83 36
2014 CO 11 89 44

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 64 10 3 0 3 0 86 3 36
2017 CO-02 7 63 24 6 0 0 0 70 6 16
2014 CO 30 48 16 7 0 0 0 77 7 44
2014 CO-01 20 60 20 0 0 0 0 80 0 10
2014 CO-02 24 59 6 12 0 0 0 82 12 17
2014 CO-03 40 33 27 0 0 0 0 73 0 15
2011 CO 17 59 13 7 2 0 2 77 9 54
2011 CO-02 19 62 10 10 0 0 0 81 10 21
2011 CO-03 17 61 13 9 0 0 0 78 9 23
2008 CO 12 63 5 18 0 2 0 76 19 60
2008 CO-02 15 69 0 15 0 0 0 85 15 26
2008 CO-03 11 59 11 19 0 0 0 70 19 27

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 0 17 19 6 6 42 11 36 24 36
2017 CO-02 0 13 11 0 0 63 13 53 0 16
2014 CO 5 16 27 2 0 45 5 41 5 44
2014 CO-01 0 30 40 0 0 30 0 43 0 10
2014 CO-02 0 18 35 0 0 35 12 33 0 17
2014 CO-03 7 7 13 7 0 67 0 40 20 15
2011 CO 0 20 26 4 2 39 9 39 11 54
2011 CO-02 0 33 29 5 5 29 0 47 13 21
2011 CO-03 0 9 17 4 0 61 9 29 14 23

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 34 39 16 3 3 6 0 77 6 36
2017 CO-02 32 44 5 0 6 13 0 87 7 16
2014 CO 36 39 11 5 2 7 0 80 7 44
2014 CO-01 10 50 10 10 10 10 0 67 22 10
2014 CO-02 41 41 12 0 0 6 0 88 0 17
2014 CO-03 47 27 13 7 0 7 0 79 7 15
2011 CO 20 44 11 4 0 17 4 81 5 54
2011 CO-02 29 43 10 10 0 10 0 79 11 21
2011 CO-03 17 48 13 0 0 22 0 83 0 23
2008 CO 25 35 17 5 5 13 0 69 12 60
2008 CO-02 31 35 12 8 8 8 0 71 17 26
2008 CO-03 26 37 15 4 0 19 0 77 5 27

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 34 16 14 3 14 0 62 19 36
2017 CO-02 25 25 11 13 6 19 0 62 24 16
2014 CO 25 43 7 14 0 11 0 77 15 44
2014 CO-01 10 60 10 10 0 10 0 78 11 10
2014 CO-02 29 41 6 12 0 12 0 80 13 17
2014 CO-03 27 33 7 20 0 13 0 69 23 15
2011 CO 20 30 22 2 0 22 4 68 3 54
2011 CO-02 14 38 29 5 0 14 0 61 6 21
2011 CO-03 26 30 13 0 0 30 0 81 0 23
2008 CO 35 22 25 12 3 3 0 59 16 60
2008 CO-02 27 23 23 19 4 4 0 52 24 26
2008 CO-03 41 26 26 4 0 4 0 69 4 27
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 48 34 3 8 6 2 0 83 14 36
2017 CO-02 51 32 0 6 6 5 0 87 13 16

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 56 25 13 0 3 3 0 83 3 36
2017 CO-02 63 19 5 0 6 6 0 88 7 16

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 47 11 11 3 0 0 75 14 36
2017 CO-02 38 51 5 6 0 0 0 89 6 16

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 3 31 16 28 17 6 0 35 47 36
2017 CO-02 6 25 24 13 25 6 0 33 41 16

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 11 19 34 17 17 0 3 31 34 36
2017 CO-02 13 11 38 19 19 0 0 24 38 16

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 3 28 36 17 14 0 3 32 32 36
2017 CO-02 6 19 37 25 13 0 0 25 38 16

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 3 17 42 17 17 0 3 21 36 35
2017 CO-02 7 7 39 27 20 0 0 14 47 15

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 6 25 28 30 8 2 0 32 40 36
2017 CO-02 6 32 13 38 6 5 0 40 46 16

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 31 31 22 9 3 2 3 65 12 36
2017 CO-02 44 25 13 13 0 5 0 73 14 16

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 17 31 33 8 0 3 26 42 36
2017 CO-02 12 6 19 43 19 0 0 19 62 16

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 11 31 11 33 11 0 3 43 45 36
2017 CO-02 12 38 13 24 13 0 0 51 37 16

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 5 25 22 22 22 0 3 31 46 36
2017 CO-02 6 19 24 25 25 0 0 25 51 16

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 17 17 24 25 14 0 3 35 40 36
2017 CO-02 6 19 30 32 13 0 0 26 44 16

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 34 22 8 8 0 0 62 17 36
2017 CO-02 38 19 36 0 6 0 0 57 6 16

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 45 28 16 6 3 0 3 75 9 36
2017 CO-02 38 38 11 6 6 0 0 76 13 16

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 55 17 8 3 8 8 0 79 12 36
2017 CO-02 56 6 13 0 13 13 0 71 15 16

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 66 20 8 0 0 3 3 91 0 36
2017 CO-02 75 13 6 0 0 0 6 93 0 16

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 50 25 8 3 8 6 0 79 12 36
2017 CO-02 62 6 6 0 19 6 0 73 20 16

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 50 19 3 0 3 3 22 93 4 36
2017 CO-02 43 19 0 0 0 0 38 100 0 16

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 63 17 9 6 0 3 3 85 6 35
2017 CO-02 75 6 13 6 0 0 0 81 6 16

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 72 6 11 0 0 3 8 88 0 36
2017 CO-02 75 0 13 0 0 0 13 85 0 16

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 50 25 14 3 3 3 3 79 6 36
2017 CO-02 43 32 13 6 6 0 0 75 13 16

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 0 31 47 14 8 0 0 31 22 36
2017 CO-02 0 25 43 13 19 0 0 25 32 16

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 6 36 47 6 5 0 0 11 42 36
2017 CO-02 13 38 31 6 12 0 0 19 51 16
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 22 28 25 8 3 14 0 26 74 36
2017 CO-02 19 25 30 6 7 12 0 22 78 16

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 9 23
2017 CO-02 10 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 48 23
2017 CO-02 74 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 13 23
2017 CO-02 9 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CO 31 23
2017 CO-02 47 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CO 4 23
2017 CO-02 0 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CO 39 23
2017 CO-02 35 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CO 0 68 9 23 0 0 22
2017 CO-02 0 59 20 21 0 0 10

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 9 22 12 22 4 13 18 44 38 23
2017 CO-02 18 18 7 10 0 18 28 69 18 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 0 9 17 13 53 4 4 10 72 23
2017 CO-02 0 0 16 9 65 9 0 0 82 11
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