2017 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - OP

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Positive answers (%)	Total responses
2011	OP	53	41	6	94	17
2011	OP-01	50	43	7	93	14
2008	OP	67	33	0	100	15
2008	OP-01	64	36	0	100	14

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	65	35	0	0	0	0	0	100	0	17
2011	OP-01	57	43	0	0	0	0	0	100	0	14

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Positive answers (%)	Total responses
2011	OP	53	41	6	94	17
2011	OP-01	50	43	7	93	14
2008	OP	60	33	7	93	15
2008	OP-01	57	36	7	93	14

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	35	41	24	0	0	0	0	76	0	17
2011	OP-01	29	43	29	0	0	0	0	71	0	14

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	35	41	18	6	76	6	17
2011	OP-01	29	43	21	7	71	7	14
2008	OP	27	53	13	7	80	7	15
2008	OP-01	21	57	14	7	79	7	14

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	35	24	18	12	12	67	13	17
2011	OP-01	29	29	21	14	7	62	15	14
2008	OP	13	47	20	13	7	64	14	15
2008	OP-01	14	43	21	14	7	62	15	14

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	47	24	18	6	6	71	12	17
2011	OP-01	36	29	21	7	7	64	14	14
2008	OP	33	27	20	7	13	60	20	15
2008	OP-01	36	21	21	7	14	57	21	14

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	24	41	29	0	6	65	6	17
2011	OP-01	14	43	36	0	7	57	7	14
2008	OP	33	27	20	13	7	60	20	15
2008	OP-01	29	29	21	14	7	57	21	14

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	6	35	41	0	6	12	0	47	7	17
2011	OP-01	7	29	50	0	7	7	0	38	8	14

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	13	33	33	13	0	7	50	14	15
2011	OP-01	7	36	36	14	0	7	46	15	14
2008	OP	20	27	33	13	7	0	47	20	15
2008	OP-01	14	29	36	14	7	0	43	21	14

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	12	41	18	12	6	12	60	20	17
2011	OP-01	7	43	21	14	7	7	54	23	14
2008	OP	7	33	40	7	7	7	43	14	15
2008	OP-01	7	29	43	7	7	7	38	15	14

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	18	29	12	24	18	57	29	17
2011	OP-01	14	29	14	29	14	50	33	14
2008	OP	27	33	20	7	13	69	8	15
2008	OP-01	29	29	21	7	14	67	8	14

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	18	53	6	18	6	0	71	24	17
2011	OP-01	14	50	7	21	7	0	64	29	14
2008	OP	13	47	20	13	0	7	64	14	15
2008	OP-01	14	43	21	14	0	7	62	15	14

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	29	41	12	12	6	0	0	71	18	17
2011	OP-01	14	50	14	14	7	0	0	64	21	14

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	24	24	35	18	47	18	17
2011	OP-01	14	21	43	21	36	21	14
2008	OP	20	40	20	20	60	20	15
2008	OP-01	21	36	21	21	57	21	14

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	41	59	0	100	0	17
2011	OP-01	29	71	0	100	0	14
2008	OP	40	53	7	93	7	15
2008	OP-01	36	57	7	93	7	14

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	31	25	25	13	0	6	60	13	16
2011	OP-01	23	31	31	15	0	0	54	15	13
2008	OP	27	27	13	20	7	7	57	29	15
2008	OP-01	21	29	14	21	7	7	54	31	14

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Not applicable (%)	Positive answers (%)	Total responses
2011	OP	50	50	0	100	16
2011	OP-01	43	57	0	100	14
2008	OP	40	53	7	100	15
2008	OP-01	43	50	7	100	14

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Don't know (%)	Positive answers (%)	Total responses
2011	OP	71	18	6	6	94	17
2011	OP-01	64	21	7	7	92	14
2008	OP	27	67	7	0	93	15
2008	OP-01	29	64	7	0	93	14

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	75	19	6	94	6	16
2011	OP-01	69	23	8	92	8	13
2008	OP	47	53	0	100	0	15
2008	OP-01	43	57	0	100	0	14

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	25	31	31	13	56	13	16
2011	OP-01	23	38	23	15	62	15	13
2008	OP	20	47	20	13	67	13	15
2008	OP-01	21	43	21	14	64	14	14

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	0	18	41	6	12	12	12	23	23	17
2011	OP-01	0	14	43	7	14	14	7	18	27	14
2008	OP	7	40	13	20	0	20	0	58	25	15
2008	OP-01	7	36	14	21	0	21	0	55	27	14

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	19	69	13	0	0	0	0	88	0	16
2011	OP-01	8	77	15	0	0	0	0	85	0	13

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	44	31	13	13	0	0	0	75	13	16
2011	OP-01	31	38	15	15	0	0	0	69	15	13

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	35	41	18	6	0	0	0	76	6	17
2011	OP-01	21	50	21	7	0	0	0	71	7	14

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	35	6	35	18	6	44	56	17
2011	OP-01	21	7	43	21	7	31	69	14
2008	OP	20	20	13	33	13	46	54	15
2008	OP-01	14	21	14	36	14	42	58	14

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	6	24	18	35	18	29	53	17
2011	OP-01	7	21	14	43	14	29	57	14
2008	OP	13	27	40	13	7	40	20	15
2008	OP-01	14	29	36	14	7	43	21	14

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	6	24	18	18	29	6	0	31	50	17
2011	OP-01	0	21	21	14	36	7	0	23	54	14

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2011	OP	6	59	35	17
2011	OP-01	0	71	29	14

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	35	47	0	12	6	88	13	17
2011	OP-01	29	50	0	14	7	85	15	14
2008	OP	47	40	13	0	0	87	0	15
2008	OP-01	43	43	14	0	0	86	0	14

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	33	33	20	7	7	0	0	67	13	15
2011	OP-01	33	25	25	8	8	0	0	58	17	12

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	12	41	35	6	6	12	53	17
2011	OP-01	14	43	43	0	0	0	57	14
2008	OP	20	33	20	27	0	27	53	15
2008	OP-01	21	36	21	21	0	21	57	14

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	6	24	35	29	0	6	31	31	17
2011	OP-01	7	29	29	29	0	7	31	38	14
2008	OP	0	13	33	27	20	7	50	14	15
2008	OP-01	0	14	36	21	21	7	46	15	14

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	24	6	35	12	6	6	12	21	36	17
2011	OP-01	21	7	36	14	7	7	7	25	33	14
2008	OP	13	27	20	27	0	13	0	31	46	15
2008	OP-01	14	29	14	29	0	14	0	33	50	14

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	6	18	35	24	0	12	6	29	29	17
2011	OP-01	7	21	36	14	0	14	7	18	36	14
2008	OP	7	20	40	27	7	0	0	33	27	15
2008	OP-01	7	21	36	29	7	0	0	36	29	14

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	35	29	18	6	0	12	7	73	17
2011	OP-01	43	36	14	7	0	0	7	79	14
2008	OP	20	33	27	7	7	7	14	57	15
2008	OP-01	21	36	21	7	7	7	15	62	14

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	6	24	18	29	12	12	47	33	17
2011	OP-01	7	29	21	29	14	0	43	36	14
2008	OP	0	27	27	13	33	0	47	27	15
2008	OP-01	0	29	29	14	29	0	43	29	14

Respectful workplace

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	29	59	12	0	0	0	0	88	0	17
2011	OP-01	21	64	14	0	0	0	0	86	0	14

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Positive answers (%)	Total responses
2011	OP	41	47	12	88	17
2011	OP-01	36	50	14	86	14
2008	OP	33	53	13	87	15
2008	OP-01	29	57	14	86	14

Ethical workplace

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	38	50	6	0	0	0	6	93	0	16
2011	OP-01	31	54	8	0	0	0	8	92	0	13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Don't know (%)	Positive answers (%)	Total responses
2011	OP	40	47	13	0	87	15
2011	OP-01	31	54	15	0	85	13
2008	OP	47	47	0	7	100	15
2008	OP-01	43	50	0	7	100	14

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	12	41	24	6	6	12	0	60	13	17
2011	OP-01	7	43	29	7	7	7	0	54	15	14

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	12	12	29	18	12	18	0	29	36	17
2011	OP-01	0	14	29	21	14	21	0	18	45	14

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	41	53	6	94	6	17
2011	OP-01	36	57	7	93	7	14
2008	OP	27	67	7	93	7	15
2008	OP-01	29	64	7	93	7	14

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	38	38	6	19	0	0	0	75	19	16
2011	OP-01	38	31	8	23	0	0	0	69	23	13

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	65	35	0	100	0	17
2011	OP-01	57	43	0	100	0	14
2008	OP	73	20	7	93	7	15
2008	OP-01	71	21	7	93	7	14

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	65	24	12	0	88	12	17
2011	OP-01	64	21	14	0	86	14	14
2008	OP	60	27	7	7	87	13	15
2008	OP-01	57	29	7	7	86	14	14

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Positive answers (%)	Total responses
2011	OP	88	13	100	16
2011	OP-01	85	15	100	13
2008	OP	93	7	100	15
2008	OP-01	93	7	100	14

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	82	18	0	100	0	17
2011	OP-01	79	21	0	100	0	14
2008	OP	87	7	7	93	7	15
2008	OP-01	86	7	7	93	7	14

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	47	41	6	6	0	88	6	17
2011	OP-01	43	43	7	7	0	86	7	14
2008	OP	47	40	7	0	7	93	0	15
2008	OP-01	50	36	7	0	7	92	0	14

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	24	59	18	0	0	0	0	82	0	17
2011	OP-01	21	57	21	0	0	0	0	79	0	14

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	47	47	0	0	0	6	0	100	0	17
2011	OP-01	36	57	0	0	0	7	0	100	0	14

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	24	53	6	12	6	0	76	18	17
2011	OP-01	14	57	7	14	7	0	71	21	14
2008	OP	13	60	7	13	0	7	79	14	15
2008	OP-01	7	64	7	14	0	7	77	15	14

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	12	35	24	18	6	6	0	50	25	17
2011	OP-01	14	29	29	14	7	7	0	46	23	14

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	35	41	12	6	6	0	81	6	17
2011	OP-01	29	50	14	7	0	0	79	7	14
2008	OP	27	20	40	7	0	7	50	7	15
2008	OP-01	21	21	43	7	0	7	46	8	14

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2011	OP	29	41	18	0	12	0	80	0	17
2011	OP-01	21	50	21	0	7	0	77	0	14
2008	OP	13	40	33	7	0	7	57	7	15
2008	OP-01	7	43	36	7	0	7	54	8	14

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - OP

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 19. I have support at work to provide a high level of service.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Respectful workplace

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Harassment

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Discrimination

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Question 74. Senior managers respect the provisions of my collective agreement.