2017 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - HS

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 49 32 14 3 2 0 0 81 5 319
2011 HS-03 33 34 20 8 5 0 0 66 13 83
2011 HS-04 67 27 7 0 0 0 0 93 0 15
2011 HS-05 58 30 8 2 0 1 1 90 2 90
2008 HS 41 41 13 3 2 0 0 82 5 285
2008 HS-03 28 41 23 5 1 1 0 70 7 92
2008 HS-05 46 43 8 2 2 0 0 89 3 129

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 61 31 6 2 1 0 0 92 2 319
2011 HS-03 45 38 12 5 0 0 0 83 5 82
2011 HS-04 67 27 7 0 0 0 0 93 0 15
2011 HS-05 68 28 2 1 0 0 1 97 1 90

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 54 34 9 1 2 0 0 88 3 320
2011 HS-03 40 41 12 2 5 0 0 81 7 83
2011 HS-04 67 33 0 0 0 0 0 100 0 15
2011 HS-05 64 30 4 1 0 0 0 94 1 89
2008 HS 49 41 8 1 1 0 0 91 2 286
2008 HS-03 36 48 14 2 0 0 0 84 2 92
2008 HS-05 54 40 5 0 1 0 0 95 1 129

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 32 39 20 4 3 2 0 72 7 320
2011 HS-03 29 31 28 4 7 1 0 61 11 83
2011 HS-04 47 40 13 0 0 0 0 87 0 15
2011 HS-05 33 42 13 4 3 3 0 78 8 90

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 30 42 20 5 2 1 1 72 7 320
2011 HS-03 28 37 27 5 4 0 0 65 8 83
2011 HS-04 40 47 13 0 0 0 0 87 0 15
2011 HS-05 34 47 8 7 2 2 0 83 9 90
2008 HS 32 44 16 5 2 1 0 77 6 286
2008 HS-03 28 39 21 9 1 2 0 69 10 92
2008 HS-05 34 49 14 2 2 0 0 83 3 129

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 34 29 16 7 4 8 2 70 13 321
2011 HS-03 34 22 20 8 8 7 0 60 18 83
2011 HS-04 47 40 7 7 0 0 0 87 7 15
2011 HS-05 31 33 10 9 6 8 3 73 16 90
2008 HS 34 33 15 6 3 7 2 74 9 284
2008 HS-03 24 35 25 10 2 3 1 61 13 92
2008 HS-05 38 33 13 4 2 9 2 80 6 128
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 31 39 17 7 3 2 1 72 10 321
2011 HS-03 27 40 12 11 7 4 0 69 19 83
2011 HS-04 60 33 0 7 0 0 0 93 7 15
2011 HS-05 34 37 20 6 3 0 0 71 9 90
2008 HS 33 41 18 4 3 2 0 75 7 283
2008 HS-03 27 40 26 6 1 1 0 67 7 90
2008 HS-05 34 44 15 2 4 1 0 79 6 128

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 34 45 12 4 3 1 1 80 8 320
2011 HS-03 29 41 12 7 8 2 0 72 16 83
2011 HS-04 60 33 0 7 0 0 0 93 7 15
2011 HS-05 41 47 7 3 2 0 0 88 6 90
2008 HS 36 42 14 4 4 0 0 78 7 284
2008 HS-03 28 40 21 10 1 0 0 68 11 90
2008 HS-05 38 44 12 1 4 0 1 83 5 129

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 16 36 23 8 5 10 2 59 14 318
2011 HS-03 10 35 21 13 7 13 0 52 24 82
2011 HS-04 40 40 7 7 0 7 0 86 7 15
2011 HS-05 21 33 24 3 3 12 2 64 8 90

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 20 30 28 8 8 5 1 53 17 319
2011 HS-03 12 28 27 13 12 7 1 43 28 83
2011 HS-04 40 40 7 7 7 0 0 80 13 15
2011 HS-05 23 29 28 6 7 8 0 57 13 90
2008 HS 18 35 23 11 5 7 1 58 17 285
2008 HS-03 15 32 26 10 8 7 2 52 19 91
2008 HS-05 18 36 21 14 2 9 0 60 17 130

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 13 28 33 6 6 13 1 48 13 319
2011 HS-03 7 26 30 11 9 17 0 40 24 82
2011 HS-04 33 40 20 7 0 0 0 73 7 15
2011 HS-05 12 39 29 4 4 10 1 58 10 90
2008 HS 14 31 29 9 6 10 2 51 16 283
2008 HS-03 12 26 33 9 9 10 1 43 20 90
2008 HS-05 16 32 30 9 3 9 1 54 13 128

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 18 29 25 8 7 13 0 53 18 320
2011 HS-03 12 25 27 19 8 8 0 41 30 83
2011 HS-04 33 40 13 0 0 13 0 85 0 15
2011 HS-05 20 32 22 6 7 13 0 60 14 90
2008 HS 17 27 22 12 8 15 0 51 23 285
2008 HS-03 15 25 23 15 11 10 0 45 29 91
2008 HS-05 15 32 22 10 6 15 0 55 19 129

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 19 42 19 10 6 4 0 63 16 319
2011 HS-03 19 28 16 22 9 6 0 50 33 81
2011 HS-04 33 40 20 7 0 0 0 73 7 15
2011 HS-05 21 46 18 4 8 3 0 69 13 90
2008 HS 21 38 20 10 4 5 1 63 15 285
2008 HS-03 13 31 29 15 2 9 1 49 20 91
2008 HS-05 26 43 13 10 3 3 1 73 14 129
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 22 31 26 10 8 2 1 55 19 321
2011 HS-03 16 29 27 12 16 1 0 45 28 83
2011 HS-04 40 20 40 0 0 0 0 60 0 15
2011 HS-05 28 33 19 9 8 1 2 63 17 90

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 29 42 17 8 3 0 1 72 11 319
2011 HS-03 28 33 23 10 6 0 0 61 16 82
2011 HS-04 43 50 7 0 0 0 0 93 0 14
2011 HS-05 29 49 12 6 3 0 1 79 9 90
2008 HS 35 41 13 7 4 1 0 76 11 286
2008 HS-03 31 38 15 12 3 0 0 69 15 91
2008 HS-05 37 44 14 3 2 0 0 81 5 130

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 24 37 20 12 4 2 1 63 16 321
2011 HS-03 23 34 16 14 8 5 0 59 24 83
2011 HS-04 47 33 13 7 0 0 0 80 7 15
2011 HS-05 18 47 19 10 2 2 2 67 13 90
2008 HS 18 37 25 15 3 1 1 56 19 286
2008 HS-03 15 33 30 19 3 0 0 48 22 91
2008 HS-05 18 37 25 14 3 2 1 57 17 130

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 21 28 20 12 11 6 1 53 26 321
2011 HS-03 20 23 16 16 23 2 0 44 40 83
2011 HS-04 47 40 7 7 0 0 0 87 7 15
2011 HS-05 16 39 20 8 6 11 1 62 15 90
2008 HS 19 30 24 15 6 5 1 52 22 285
2008 HS-03 21 21 27 28 3 0 0 42 31 90
2008 HS-05 17 33 26 9 5 9 1 56 15 130

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 41 40 12 3 2 0 2 83 5 321
2011 HS-03 29 46 17 5 2 0 1 76 7 83
2011 HS-04 53 47 0 0 0 0 0 100 0 15
2011 HS-05 53 34 9 1 2 0 0 88 3 90
2008 HS 42 38 12 5 2 0 0 80 7 283
2008 HS-03 33 41 15 9 2 0 0 74 11 92
2008 HS-05 49 35 12 3 1 0 1 84 4 129

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 46 34 13 4 2 0 0 80 7 318
2011 HS-03 35 30 20 10 5 1 0 65 15 81
2011 HS-04 53 27 13 7 0 0 0 80 7 15
2011 HS-05 51 41 4 2 0 0 1 93 2 90
2008 HS 42 38 14 4 2 0 0 80 6 284
2008 HS-03 32 39 20 7 2 0 1 71 9 92
2008 HS-05 47 37 13 2 2 0 0 84 3 128

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 51 28 9 6 4 0 1 80 10 321
2011 HS-03 37 31 13 8 10 0 0 69 18 83
2011 HS-04 47 47 0 7 0 0 0 93 7 15
2011 HS-05 64 26 6 3 1 0 0 90 4 90
2008 HS 53 31 10 4 2 1 0 84 6 284
2008 HS-03 42 34 15 5 2 1 0 77 8 92
2008 HS-05 58 27 9 3 2 1 0 85 5 131

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 25 37 20 6 4 3 4 67 11 318
2011 HS-03 10 36 33 7 6 2 6 50 14 83
2011 HS-04 29 57 7 7 0 0 0 86 7 14
2011 HS-05 32 37 17 4 3 6 1 74 8 90
2008 HS 23 39 19 10 5 4 1 65 15 284
2008 HS-03 13 33 24 16 4 7 2 51 23 91
2008 HS-05 27 42 19 5 5 2 0 70 10 130

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 9 25 20 14 11 5 16 43 32 321
2011 HS-03 7 24 18 24 17 5 5 35 45 83
2011 HS-04 13 60 13 0 7 0 7 79 7 15
2011 HS-05 11 13 20 10 11 3 31 37 32 90
2008 HS 12 24 20 15 10 5 14 45 31 284
2008 HS-03 16 24 20 21 11 5 3 44 35 92
2008 HS-05 8 25 22 12 8 4 20 44 26 130

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 23 33 22 12 5 1 4 59 17 317
2011 HS-03 12 29 22 21 10 1 5 44 32 82
2011 HS-04 21 57 21 0 0 0 0 79 0 14
2011 HS-05 28 39 16 12 3 2 0 68 16 90

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 31 47 15 5 2 0 0 78 7 320
2011 HS-03 25 46 16 10 4 0 0 71 13 83
2011 HS-04 60 33 7 0 0 0 0 93 0 15
2011 HS-05 36 49 10 3 1 0 1 85 4 90

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 31 36 18 3 4 2 4 72 8 321
2011 HS-03 33 34 16 6 7 1 4 70 14 83
2011 HS-04 40 53 7 0 0 0 0 93 0 15
2011 HS-05 26 39 21 1 3 6 4 72 5 90

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 65 23 4 2 1 1 4 93 3 318
2011 HS-03 62 21 5 2 4 0 6 88 6 82
2011 HS-04 73 13 7 0 0 0 7 93 0 15
2011 HS-05 70 19 7 1 0 2 1 92 1 89
2008 HS 55 32 5 1 1 1 4 92 3 286
2008 HS-03 57 28 9 2 1 2 1 88 3 92
2008 HS-05 53 36 3 2 1 2 5 94 2 129

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 52 36 9 2 1 0 0 88 3 321
2011 HS-03 54 27 13 5 1 0 0 81 6 83
2011 HS-04 73 27 0 0 0 0 0 100 0 15
2011 HS-05 47 44 8 0 1 0 0 91 1 90
2008 HS 48 33 16 2 1 0 0 81 3 286
2008 HS-03 41 33 22 2 2 0 0 74 4 92
2008 HS-05 49 39 9 2 1 0 0 88 3 129

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 23 26 15 8 6 4 19 63 17 316
2011 HS-03 17 22 20 10 7 8 16 51 22 83
2011 HS-04 47 27 7 7 0 0 13 85 8 15
2011 HS-05 19 26 11 8 7 3 26 63 21 89

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2011 HS 13 73 14 318
2011 HS-03 17 62 21 82
2011 HS-04 13 80 7 15
2011 HS-05 11 78 11 89

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2011 HS 54 10 10 5 9999 21 39
2011 HS-03 50 14 14 7 9999 14 14
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 37 38 14 3 2 4 1 79 6 320
2011 HS-03 29 40 19 5 5 2 0 70 10 83
2011 HS-04 60 33 0 0 0 7 0 100 0 15
2011 HS-05 42 34 11 6 2 4 0 80 8 90
2008 HS 39 45 11 2 1 1 1 85 3 286
2008 HS-03 40 36 18 3 0 2 0 78 3 92
2008 HS-05 37 53 7 2 1 0 1 91 2 129

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 24 40 23 6 2 4 1 67 8 320
2011 HS-03 15 38 30 11 2 4 0 54 14 82
2011 HS-04 40 40 20 0 0 0 0 80 0 15
2011 HS-05 28 40 19 3 2 8 0 73 6 90

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 11 23 25 23 10 1 8 36 37 309
2011 HS-03 11 24 20 30 10 0 5 42 37 83
2011 HS-04 7 36 14 14 21 0 7 38 46 14
2011 HS-05 14 18 22 25 9 1 11 39 36 85
2008 HS 7 24 32 17 15 0 4 34 32 275
2008 HS-03 10 28 35 12 12 0 2 25 39 89
2008 HS-05 6 19 29 25 17 1 4 43 26 126

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 7 12 28 21 17 7 8 44 23 308
2011 HS-03 11 13 21 28 19 4 5 51 26 80
2011 HS-04 0 14 29 21 14 7 14 45 18 14
2011 HS-05 8 8 32 19 15 11 7 41 20 85
2008 HS 6 18 25 21 16 4 9 43 28 275
2008 HS-03 9 24 27 19 12 3 6 34 37 90
2008 HS-05 5 13 25 26 16 6 9 50 21 126

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 12 19 25 16 9 7 11 31 38 307
2011 HS-03 17 25 20 16 11 6 5 31 47 81
2011 HS-04 14 21 36 7 14 0 7 23 38 14
2011 HS-05 11 22 24 16 6 5 17 28 42 83
2008 HS 10 22 28 13 7 10 10 26 40 270
2008 HS-03 9 28 32 11 6 9 5 20 43 87
2008 HS-05 10 20 26 17 8 8 10 31 38 124

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 6 20 26 19 13 5 11 39 30 305
2011 HS-03 9 24 15 24 18 5 5 46 37 79
2011 HS-04 0 21 36 14 21 0 7 38 23 14
2011 HS-05 7 18 31 18 8 4 14 32 30 84
2008 HS 9 16 31 20 11 4 9 36 29 270
2008 HS-03 15 22 34 16 9 3 1 26 39 89
2008 HS-05 6 11 29 26 12 6 10 45 20 123

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 12 24 28 19 10 1 6 31 39 312
2011 HS-03 15 23 22 23 11 1 4 36 40 81
2011 HS-04 7 21 36 14 14 0 7 31 31 14
2011 HS-05 7 31 37 11 7 1 6 20 41 87
2008 HS 11 21 37 17 9 1 5 27 34 279
2008 HS-03 12 32 37 11 4 2 1 16 46 90
2008 HS-05 10 14 40 22 10 1 3 34 24 125

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 14 29 24 16 6 5 6 25 48 309
2011 HS-03 15 23 22 25 9 4 2 36 41 81
2011 HS-04 0 60 7 7 13 0 13 23 69 15
2011 HS-05 17 34 25 11 5 5 4 17 55 83
2008 HS 7 28 26 19 11 4 5 33 39 271
2008 HS-03 8 30 17 26 11 5 3 41 41 88
2008 HS-05 10 30 29 15 10 3 2 27 42 124

Respectful workplace

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 23 40 24 5 4 3 1 66 9 319
2011 HS-03 16 35 28 11 6 4 0 53 18 82
2011 HS-04 53 27 13 7 0 0 0 80 7 15
2011 HS-05 26 46 18 2 3 4 0 75 6 89

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 34 43 15 4 3 0 1 78 7 318
2011 HS-03 29 40 18 10 2 0 0 70 12 82
2011 HS-04 47 53 0 0 0 0 0 100 0 15
2011 HS-05 38 45 12 0 3 1 0 84 3 89
2008 HS 26 47 18 5 2 1 0 74 7 285
2008 HS-03 25 46 21 8 0 1 0 71 8 92
2008 HS-05 25 52 16 4 2 0 1 78 6 128

Ethical workplace

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 21 41 24 3 2 8 2 69 5 319
2011 HS-03 16 32 33 2 5 10 2 54 8 82
2011 HS-04 40 47 13 0 0 0 0 87 0 15
2011 HS-05 23 42 20 3 1 9 1 73 5 90

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 26 43 12 8 4 7 1 74 12 321
2011 HS-03 13 43 14 12 5 12 0 64 19 83
2011 HS-04 40 47 0 13 0 0 0 87 13 15
2011 HS-05 28 50 8 6 2 6 1 83 8 90
2008 HS 25 40 15 7 4 8 0 72 12 285
2008 HS-03 24 33 18 14 4 6 0 61 20 90
2008 HS-05 24 48 15 3 2 8 0 79 5 130

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 8 33 23 11 6 13 4 50 22 314
2011 HS-03 5 20 23 22 11 16 2 30 41 81
2011 HS-04 27 20 27 7 0 13 7 58 8 15
2011 HS-05 9 44 19 9 2 13 3 64 14 89

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 17 28 26 10 7 9 4 52 19 319
2011 HS-03 15 21 23 15 12 13 1 41 31 82
2011 HS-04 20 33 27 7 0 0 13 62 8 15
2011 HS-05 20 32 24 3 6 11 3 61 10 90

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 58 33 4 3 1 0 0 91 4 321
2011 HS-03 55 30 6 6 2 0 0 86 8 83
2011 HS-04 73 20 7 0 0 0 0 93 0 15
2011 HS-05 56 39 2 3 0 0 0 94 3 90
2008 HS 51 41 5 2 0 0 0 92 2 283
2008 HS-03 45 49 3 2 0 0 0 95 2 91
2008 HS-05 52 39 5 3 0 0 0 91 3 128

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 37 44 11 4 1 0 3 84 5 319
2011 HS-03 25 43 14 12 0 0 5 72 13 83
2011 HS-04 67 33 0 0 0 0 0 100 0 15
2011 HS-05 37 51 7 1 1 1 2 91 2 89

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 57 25 5 1 1 2 9 92 2 318
2011 HS-03 56 24 4 1 0 1 13 94 1 82
2011 HS-04 80 20 0 0 0 0 0 100 0 15
2011 HS-05 51 26 6 2 1 2 12 90 4 90
2008 HS 55 25 4 1 1 0 13 93 3 283
2008 HS-03 57 25 5 1 2 0 9 90 4 91
2008 HS-05 52 28 2 2 1 0 15 94 3 128

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 46 17 3 2 1 1 31 92 4 316
2011 HS-03 48 13 5 2 0 2 29 89 4 82
2011 HS-04 67 13 0 7 7 0 7 86 14 15
2011 HS-05 40 17 6 1 2 0 34 86 5 90
2008 HS 48 17 3 1 0 0 30 93 2 281
2008 HS-03 57 18 4 1 0 1 19 93 1 90
2008 HS-05 40 21 2 0 0 0 36 96 0 127

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 65 25 2 2 2 0 3 93 5 321
2011 HS-03 63 22 4 0 6 0 6 90 6 83
2011 HS-04 87 13 0 0 0 0 0 100 0 15
2011 HS-05 59 32 2 4 2 0 0 91 7 90
2008 HS 64 27 5 1 1 1 1 93 3 287
2008 HS-03 63 25 5 0 1 3 2 93 1 92
2008 HS-05 62 30 4 2 1 0 2 93 3 131

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 68 26 3 2 1 0 0 95 3 320
2011 HS-03 69 19 4 5 2 0 1 89 7 83
2011 HS-04 87 13 0 0 0 0 0 100 0 15
2011 HS-05 64 30 3 1 1 0 0 94 2 89
2008 HS 72 22 3 2 1 0 0 94 3 286
2008 HS-03 73 24 1 1 0 1 0 98 1 91
2008 HS-05 68 24 2 4 1 0 1 93 5 130

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 67 25 3 2 2 0 2 94 3 321
2011 HS-03 60 23 5 2 5 0 5 87 8 83
2011 HS-04 80 20 0 0 0 0 0 100 0 15
2011 HS-05 63 30 2 1 1 1 1 95 2 90
2008 HS 66 24 5 1 1 1 1 93 3 286
2008 HS-03 62 29 7 0 1 0 1 92 1 92
2008 HS-05 70 23 3 1 2 1 1 95 2 131

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 31 43 15 4 2 5 0 78 6 315
2011 HS-03 32 38 18 4 5 4 0 72 9 79
2011 HS-04 33 53 13 0 0 0 0 87 0 15
2011 HS-05 34 44 13 2 1 6 0 82 4 89

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 30 46 12 4 1 5 0 81 6 314
2011 HS-03 30 39 15 11 3 3 0 71 14 80
2011 HS-04 33 67 0 0 0 0 0 100 0 15
2011 HS-05 28 52 11 2 1 4 1 85 4 89

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 17 46 20 9 5 2 1 65 15 318
2011 HS-03 11 40 23 16 5 4 1 53 22 81
2011 HS-04 33 60 0 0 7 0 0 93 7 15
2011 HS-05 21 53 12 9 3 1 0 75 13 89
2008 HS 17 41 22 9 5 3 2 61 16 285
2008 HS-03 13 39 23 10 8 3 4 56 19 92
2008 HS-05 19 43 25 6 5 2 0 64 11 130

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 13 35 23 8 4 13 3 57 15 316
2011 HS-03 7 27 29 9 6 18 4 44 19 82
2011 HS-04 27 33 27 7 0 7 0 64 7 15
2011 HS-05 15 44 13 6 5 15 3 72 13 88

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 25 39 19 5 2 9 2 71 8 318
2011 HS-03 20 37 21 7 1 12 2 66 10 82
2011 HS-04 47 47 7 0 0 0 0 93 0 15
2011 HS-05 31 35 18 3 2 10 0 73 6 88
2008 HS 22 41 22 4 2 8 1 70 6 286
2008 HS-03 16 36 25 8 0 13 2 62 9 92
2008 HS-05 24 47 22 2 2 4 0 74 4 130

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2011 HS 24 36 22 5 2 9 2 67 8 316
2011 HS-03 19 30 23 9 4 14 3 58 15 80
2011 HS-04 53 40 7 0 0 0 0 93 0 15
2011 HS-05 30 34 23 3 1 9 0 70 5 88
2008 HS 21 43 19 9 3 4 1 68 12 285
2008 HS-03 17 39 28 9 2 2 3 59 12 90
2008 HS-05 22 47 17 9 1 5 0 72 10 130
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