2017 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	49	9	6	4	0	80	10	218
2017	Health care practitioners	43	38	8	7	4	0	81	11	164
2017	Communications or public affairs	42	48	4	5	2	0	89	6	63
2017	Access to information and privacy	28	63	3	0	5	0	91	5	30
2017	Security	37	28	16	0	20	0	65	20	10
2017	Legal services	40	41	11	4	4	0	80	9	45
2017	Administration and operations	37	43	9	6	6	0	80	12	486
2017	Human resources	28	50	7	14	1	0	77	15	91
2017	Financial management	39	38	10	6	6	0	77	12	63
2017	Information management	27	56	13	3	0	0	84	3	25
2017	Information technology	34	53	5	6	2	0	87	8	100
2017	Evaluation	43	49	0	0	7	0	93	7	14
2017	Data sciences	45	33	5	12	5	0	77	17	16
2017	Policy	38	40	6	9	7	0	78	16	67
2017	Project management	36	47	7	7	2	0	83	10	39
2017	Other services to the public	39	38	9	10	4	0	77	14	221
2017	None of the above	37	36	13	10	4	0	73	14	232
2014	Client contact centre	30	45	14	8	3	0	75	11	213
2014	Health care practitioners	28	50	6	8	8	0	77	16	116
2014	Communications or public affairs	61	19	10	7	3	0	79	10	62
2014	Access to information and privacy	24	65	0	11	0	0	89	11	35
2014	Security	44	33	0	15	9	0	77	23	13
2014	Legal services	43	45	5	5	1	0	88	7	52
2014	Administration and operations	27	45	10	9	8	1	72	18	393
2014	Human resources	20	34	23	15	8	0	54	23	95
2014	Financial management	27	39	18	8	8	0	66	16	72
2014	Procurement	38	36	14	0	12	0	74	12	10
2014	Information management	18	57	13	6	6	0	75	12	34
2014	Information technology	31	43	14	7	5	0	74	12	122
2014	Internal audit	38	52	0	10	0	0	90	10	11
2014	Evaluation	33	59	0	0	0	7	100	0	13
2014	Other services to the public	36	42	10	10	2	0	78	12	169
2014	None of the above	20	35	16	16	14	0	55	29	197

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	38	16	10	9	0	65	19	219
2017	Health care practitioners	27	35	11	16	11	1	62	27	163
2017	Communications or public affairs	44	35	9	8	4	0	79	12	63
2017	Access to information and privacy	68	32	0	0	0	0	100	0	30
2017	Security	37	18	16	0	29	0	55	29	10
2017	Legal services	33	39	13	4	11	0	72	15	45
2017	Administration and operations	29	35	14	11	10	0	65	22	486
2017	Human resources	21	45	15	11	8	0	66	19	91
2017	Financial management	34	38	13	10	6	0	71	16	63
2017	Information management	38	46	10	6	0	0	84	6	25
2017	Information technology	29	48	13	5	4	1	78	9	100
2017	Evaluation	50	34	8	0	7	0	84	7	14
2017	Data sciences	33	45	5	5	12	0	77	17	16
2017	Policy	39	35	12	8	6	0	75	13	67
2017	Project management	33	35	10	15	7	0	68	22	39
2017	Other services to the public	21	32	11	20	16	0	53	37	221
2017	None of the above	23	34	16	14	14	0	56	28	231

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	36	6	2	1	0	91	3	218
2017	Health care practitioners	56	34	8	1	1	0	90	2	165
2017	Communications or public affairs	50	42	5	0	2	1	94	2	63
2017	Access to information and privacy	63	28	3	5	0	0	91	5	30
2017	Security	37	28	16	9	10	0	65	20	10
2017	Legal services	53	35	8	2	2	0	88	4	45
2017	Administration and operations	58	32	7	3	1	0	90	3	485
2017	Human resources	56	29	12	2	1	0	85	3	90
2017	Financial management	62	24	6	5	3	0	86	8	63
2017	Information management	66	22	9	3	0	0	87	3	25
2017	Information technology	54	39	5	2	0	0	93	2	100
2017	Evaluation	56	28	8	7	0	0	84	7	14
2017	Data sciences	51	38	0	11	0	0	89	11	16
2017	Policy	47	37	6	8	1	0	84	10	67
2017	Project management	53	39	5	0	2	0	93	2	39
2017	Other services to the public	55	35	6	3	1	0	90	4	221
2017	None of the above	56	30	8	4	2	0	86	6	232
2014	Client contact centre	54	34	9	2	1	0	88	3	213
2014	Health care practitioners	70	20	8	1	1	0	90	2	116
2014	Communications or public affairs	75	14	3	5	3	0	89	7	62
2014	Access to information and privacy	81	16	1	1	0	0	97	1	35
2014	Security	60	25	9	7	0	0	84	7	13
2014	Legal services	67	25	7	0	1	0	91	1	53
2014	Administration and operations	60	25	7	4	2	1	87	6	392
2014	Human resources	53	24	9	4	9	0	77	14	95
2014	Financial management	62	31	2	4	1	0	92	5	72
2014	Procurement	76	12	0	12	0	0	88	12	10
2014	Information management	56	32	4	3	4	0	89	7	34
2014	Information technology	59	34	3	2	1	1	94	3	122
2014	Internal audit	55	45	0	0	0	0	100	0	11
2014	Evaluation	71	22	7	0	0	0	93	0	13
2014	Other services to the public	63	27	9	1	0	0	90	2	169
2014	None of the above	46	25	14	10	6	0	71	16	197

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	45	9	5	4	0	0	81	10	218
2017	Health care practitioners	48	36	9	3	4	1	0	85	7	165
2017	Communications or public affairs	49	38	11	0	0	1	0	88	0	63
2017	Access to information and privacy	54	35	7	5	0	0	0	88	5	30
2017	Security	37	43	0	0	20	0	0	80	20	10
2017	Legal services	46	34	6	7	6	0	0	80	13	45
2017	Administration and operations	40	38	11	8	3	0	0	78	11	486
2017	Human resources	34	47	9	7	2	1	0	81	10	90
2017	Financial management	51	35	6	3	5	0	0	86	8	63
2017	Information management	62	27	11	0	0	0	0	89	0	25
2017	Information technology	50	40	4	4	2	0	0	90	6	100
2017	Evaluation	63	21	8	7	0	0	0	84	7	14
2017	Data sciences	45	32	11	12	0	0	0	77	12	16
2017	Policy	49	33	4	6	6	1	0	83	12	67
2017	Project management	39	47	5	7	2	0	0	86	10	39
2017	Other services to the public	38	37	12	8	5	0	0	74	13	221
2017	None of the above	36	41	15	5	3	0	0	77	8	231
2014	Client contact centre	38	41	8	8	4	0	0	80	12	212
2014	Health care practitioners	42	39	8	7	4	0	0	81	11	115
2014	Communications or public affairs	66	20	5	6	3	0	0	86	9	62
2014	Access to information and privacy	65	32	1	0	1	0	0	97	1	35
2014	Security	45	25	7	23	0	0	0	70	23	13
2014	Legal services	52	34	8	3	3	0	0	86	6	53
2014	Administration and operations	41	34	12	8	5	0	1	75	13	392
2014	Human resources	36	39	8	13	3	0	1	76	16	95
2014	Financial management	32	47	10	8	4	0	0	78	12	72
2014	Procurement	38	48	2	12	0	0	0	86	12	10
2014	Information management	44	34	9	4	9	0	0	78	13	34
2014	Information technology	38	47	10	2	3	0	0	85	5	121
2014	Internal audit	64	26	0	10	0	0	0	90	10	11
2014	Evaluation	47	38	7	7	0	0	0	85	7	13
2014	Other services to the public	42	34	13	10	1	0	0	75	11	167
2014	None of the above	29	33	17	13	8	0	0	62	21	197

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	33	16	13	9	0	62	21	219
2017	Health care practitioners	30	31	17	12	9	1	61	22	165
2017	Communications or public affairs	34	35	13	15	3	0	69	18	63
2017	Access to information and privacy	66	19	7	8	0	0	85	8	30
2017	Security	37	18	16	9	20	0	55	29	10
2017	Legal services	34	37	17	6	6	0	70	13	45
2017	Administration and operations	31	33	17	11	7	0	65	18	484
2017	Human resources	36	38	9	10	5	1	75	16	91
2017	Financial management	41	32	16	6	5	0	73	11	63
2017	Information management	57	29	10	4	0	0	86	4	25
2017	Information technology	44	34	17	3	1	1	79	4	100
2017	Evaluation	43	27	7	7	16	0	70	23	14
2017	Data sciences	45	27	16	6	5	0	72	12	16
2017	Policy	37	31	13	12	6	1	69	18	67
2017	Project management	25	48	17	2	7	0	73	10	39
2017	Other services to the public	26	26	18	15	15	0	52	30	221
2017	None of the above	28	30	21	9	13	0	57	22	230
2014	Client contact centre	19	33	18	14	15	0	53	29	213
2014	Health care practitioners	21	26	14	18	20	0	47	38	116
2014	Communications or public affairs	7	20	47	13	12	0	28	25	62
2014	Access to information and privacy	80	17	1	0	1	0	97	1	35
2014	Security	7	54	9	15	16	0	61	30	13
2014	Legal services	22	51	9	10	7	1	74	17	53
2014	Administration and operations	22	30	18	14	15	1	52	30	393
2014	Human resources	21	31	19	9	20	0	52	29	95
2014	Financial management	21	30	27	14	8	0	52	22	72
2014	Procurement	26	24	26	24	0	0	50	24	10
2014	Information management	34	36	16	6	6	3	72	12	34
2014	Information technology	28	36	18	15	4	0	63	19	122
2014	Internal audit	27	35	9	19	10	0	62	29	11
2014	Evaluation	24	54	15	7	0	0	78	7	13
2014	Other services to the public	20	26	16	20	17	1	46	38	169
2014	None of the above	9	31	19	21	19	0	41	41	197

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	35	20	10	7	62	18	219
2017	Health care practitioners	25	37	20	11	7	62	18	165
2017	Communications or public affairs	39	33	12	13	3	72	16	63
2017	Access to information and privacy	69	23	3	5	0	92	5	30
2017	Security	37	34	0	9	20	71	29	10
2017	Legal services	33	45	11	4	6	78	11	45
2017	Administration and operations	31	35	16	13	6	66	19	486
2017	Human resources	32	44	11	8	5	75	13	91
2017	Financial management	38	38	8	13	3	76	16	63
2017	Information management	55	38	7	0	0	93	0	25
2017	Information technology	47	35	13	4	1	82	5	100
2017	Evaluation	43	27	7	7	16	70	23	14
2017	Data sciences	51	27	11	6	5	77	12	16
2017	Policy	36	38	10	9	7	73	16	67
2017	Project management	22	51	15	7	5	73	12	39
2017	Other services to the public	25	33	16	15	11	58	26	221
2017	None of the above	27	30	20	16	8	57	24	231
2014	Client contact centre	20	35	14	18	13	55	31	213
2014	Health care practitioners	21	27	12	17	23	48	40	116
2014	Communications or public affairs	7	19	51	13	9	26	22	62
2014	Access to information and privacy	80	15	4	1	0	95	1	35
2014	Security	7	54	9	15	16	61	30	13
2014	Legal services	26	41	13	17	3	67	20	53
2014	Administration and operations	23	31	18	14	14	54	28	393
2014	Human resources	19	31	20	12	17	50	29	95
2014	Financial management	28	27	23	14	8	55	22	72
2014	Procurement	14	36	38	12	0	50	12	10
2014	Information management	33	40	10	8	8	74	16	34
2014	Information technology	25	41	16	16	2	66	18	122
2014	Internal audit	27	35	9	29	0	62	29	11
2014	Evaluation	24	45	23	7	0	69	7	13
2014	Other services to the public	18	27	17	21	17	45	39	169
2014	None of the above	10	31	18	24	18	41	42	197

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	23	19	14	11	5	1	53	27	219
2017	Health care practitioners	28	22	19	14	14	3	0	52	28	165
2017	Communications or public affairs	34	23	19	13	6	4	0	60	20	63
2017	Access to information and privacy	60	20	0	12	5	3	0	82	18	30
2017	Legal services	35	15	16	19	16	0	0	50	34	45
2017	Administration and operations	31	26	16	14	10	4	0	59	24	486
2017	Human resources	30	25	22	11	7	5	0	58	19	91
2017	Financial management	40	24	20	9	3	0	2	66	13	63
2017	Information management	34	30	20	11	6	0	0	64	16	25
2017	Information technology	41	38	11	7	2	1	0	80	9	99
2017	Evaluation	43	7	21	7	16	7	0	53	25	14
2017	Data sciences	40	27	12	11	11	0	0	66	22	16
2017	Policy	39	28	6	14	7	6	0	71	23	67
2017	Project management	25	29	12	17	14	2	0	56	32	39
2017	Other services to the public	25	19	23	14	15	4	0	46	30	221
2017	None of the above	28	20	20	15	11	6	0	51	28	231
2014	Client contact centre	23	22	17	16	15	6	1	48	33	213
2014	Health care practitioners	31	14	18	9	18	10	0	49	31	116
2014	Communications or public affairs	10	51	2	13	12	2	10	70	28	62
2014	Access to information and privacy	53	9	34	3	0	1	0	63	3	35
2014	Security	7	48	15	22	9	0	0	55	30	13
2014	Legal services	29	31	14	11	13	2	0	61	25	53
2014	Administration and operations	25	20	22	15	12	4	2	49	28	393
2014	Human resources	20	23	16	19	20	2	0	44	40	95
2014	Financial management	25	26	21	14	11	1	0	53	26	72
2014	Procurement	48	12	26	12	0	2	0	61	12	10
2014	Information management	40	29	12	8	8	2	0	71	17	34
2014	Information technology	28	33	17	9	4	6	1	66	15	122
2014	Internal audit	53	9	9	9	21	0	0	62	29	11
2014	Evaluation	9	30	45	16	0	0	0	39	16	13
2014	Other services to the public	20	22	21	19	12	7	0	45	33	169
2014	None of the above	19	18	23	17	12	9	2	42	33	197

Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	43	30	13	9	4	1	1	74	13	219
2017	Health care practitioners	43	28	10	10	6	2	0	73	17	165
2017	Communications or public affairs	66	24	3	2	3	2	1	92	5	63
2017	Access to information and privacy	80	16	0	0	0	0	3	100	0	30
2017	Security	46	9	9	25	10	0	0	55	35	10
2017	Legal services	44	33	8	7	9	0	0	76	15	45
2017	Administration and operations	45	29	10	6	7	2	1	77	13	486
2017	Human resources	46	33	7	6	1	5	0	84	8	90
2017	Financial management	56	24	6	9	5	0	0	80	14	63
2017	Information management	65	31	3	0	0	0	0	97	0	25
2017	Information technology	49	34	12	4	0	1	0	84	4	100
2017	Evaluation	43	28	15	7	0	7	0	76	8	14
2017	Data sciences	45	27	17	11	0	0	0	72	11	16
2017	Policy	60	22	9	6	3	0	0	83	9	67
2017	Project management	46	25	10	7	10	3	0	72	17	39
2017	Other services to the public	45	21	13	12	7	2	0	68	19	220
2017	None of the above	36	32	13	8	7	2	1	71	15	232
2014	Client contact centre	49	28	9	6	6	1	0	79	12	213
2014	Health care practitioners	50	22	16	3	9	0	0	72	12	116
2014	Communications or public affairs	70	16	8	3	3	0	0	85	7	62
2014	Access to information and privacy	83	10	6	2	0	0	0	93	2	35
2014	Security	22	29	10	23	9	7	0	55	34	13
2014	Legal services	54	23	8	8	3	3	0	79	12	53
2014	Administration and operations	50	26	12	5	5	2	1	78	10	392
2014	Human resources	51	19	4	9	14	2	1	72	23	95
2014	Financial management	39	30	4	8	6	4	8	78	17	72
2014	Procurement	50	26	12	12	0	0	0	76	12	10
2014	Information management	45	46	6	0	3	0	0	92	3	34
2014	Information technology	52	30	11	5	2	1	1	83	6	122
2014	Internal audit	47	35	10	9	0	0	0	81	9	11
2014	Evaluation	56	22	15	0	0	7	0	84	0	13
2014	Other services to the public	44	20	10	11	8	3	3	68	21	168
2014	None of the above	36	33	10	7	9	2	4	73	17	197

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	43	31	11	11	4	0	0	74	15	219
2017	Health care practitioners	39	35	11	7	7	0	1	75	14	165
2017	Communications or public affairs	58	24	10	4	3	0	0	83	7	63
2017	Access to information and privacy	77	19	3	0	0	0	0	97	0	30
2017	Security	55	9	16	9	10	0	0	65	20	10
2017	Legal services	38	34	4	11	11	2	0	73	23	44
2017	Administration and operations	39	32	9	11	8	1	0	72	19	486
2017	Human resources	43	39	5	9	1	1	2	84	10	90
2017	Financial management	48	35	3	8	6	0	0	83	14	63
2017	Information management	69	27	0	3	0	0	0	97	3	25
2017	Information technology	48	35	10	6	1	0	0	83	7	100
2017	Evaluation	43	20	15	7	8	7	0	67	17	14
2017	Data sciences	45	27	12	16	0	0	0	72	16	16
2017	Policy	55	29	4	7	3	1	0	85	11	67
2017	Project management	46	25	15	7	7	0	0	71	14	39
2017	Other services to the public	36	26	12	14	12	0	0	62	26	220
2017	None of the above	34	36	11	9	10	0	1	70	19	230
2014	Client contact centre	43	32	10	11	5	0	0	75	15	213
2014	Health care practitioners	46	21	12	12	9	0	0	67	20	116
2014	Communications or public affairs	58	29	4	8	1	0	0	87	9	62
2014	Access to information and privacy	82	13	4	1	0	0	0	94	1	35
2014	Security	22	44	10	16	9	0	0	66	24	13
2014	Legal services	43	31	6	13	3	3	0	77	17	53
2014	Administration and operations	45	30	10	7	7	0	0	76	14	393
2014	Human resources	49	18	9	8	15	1	0	67	24	95
2014	Financial management	39	26	17	7	11	0	0	65	18	72
2014	Procurement	50	38	12	0	0	0	0	88	0	10
2014	Information management	55	24	17	2	3	0	0	79	4	34
2014	Information technology	44	33	9	10	4	0	0	77	14	122
2014	Internal audit	47	35	0	19	0	0	0	81	19	11
2014	Evaluation	47	38	7	0	0	7	0	92	0	13
2014	Other services to the public	40	24	10	13	9	0	3	66	24	169
2014	None of the above	38	32	11	9	9	0	0	71	19	197

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	47	28	11	9	4	0	0	75	13	217
2017	Health care practitioners	45	24	10	10	10	1	0	70	20	165
2017	Communications or public affairs	74	16	3	3	4	0	0	90	7	63
2017	Access to information and privacy	87	13	0	0	0	0	0	100	0	30
2017	Security	55	0	16	9	20	0	0	55	29	10
2017	Legal services	57	18	9	9	9	0	0	74	17	45
2017	Administration and operations	49	26	9	8	7	0	0	76	15	483
2017	Human resources	58	25	7	9	0	1	0	84	9	91
2017	Financial management	58	24	5	6	7	0	0	82	13	61
2017	Information management	80	17	3	0	0	0	0	97	0	25
2017	Information technology	64	19	9	7	1	0	0	83	8	100
2017	Evaluation	64	13	14	8	0	0	0	78	8	14
2017	Data sciences	45	33	11	11	0	0	0	78	11	16
2017	Policy	54	28	7	8	3	0	0	82	10	67
2017	Project management	48	32	7	5	7	0	0	81	12	39
2017	Other services to the public	44	25	7	10	13	0	0	69	24	219
2017	None of the above	43	29	13	8	7	0	1	72	15	231
2014	Client contact centre	53	25	9	7	7	0	0	78	14	213
2014	Health care practitioners	52	18	12	11	7	0	0	70	18	116
2014	Communications or public affairs	67	17	7	4	5	0	0	84	9	62
2014	Access to information and privacy	87	10	3	0	0	0	0	97	0	35
2014	Security	22	36	16	7	18	0	0	58	26	13
2014	Legal services	49	30	9	3	8	1	0	80	11	53
2014	Administration and operations	57	25	8	6	5	1	0	82	11	391
2014	Human resources	56	16	6	6	15	0	0	72	22	95
2014	Financial management	60	16	6	7	10	0	0	77	17	72
2014	Procurement	52	24	0	24	0	0	0	76	24	10
2014	Information management	55	8	31	2	4	0	0	63	6	34
2014	Information technology	56	23	10	7	4	0	0	79	11	122
2014	Internal audit	64	17	0	0	19	0	0	81	19	11
2014	Evaluation	63	15	15	7	0	0	0	78	7	13
2014	Other services to the public	42	25	10	11	8	1	3	69	20	169
2014	None of the above	49	26	9	5	11	0	0	75	15	196

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	32	16	7	6	6	0	68	14	219
2017	Health care practitioners	27	33	16	7	5	12	0	68	14	165
2017	Communications or public affairs	34	34	21	4	3	4	0	70	8	63
2017	Access to information and privacy	62	23	9	0	3	3	0	87	3	30
2017	Security	28	53	0	9	10	0	0	80	20	10
2017	Legal services	42	36	8	4	4	4	0	82	9	45
2017	Administration and operations	28	34	15	9	6	8	1	68	16	484
2017	Human resources	23	37	14	15	9	1	0	61	25	90
2017	Financial management	29	25	17	13	5	10	0	60	20	63
2017	Information management	59	31	3	0	3	3	0	93	4	25
2017	Information technology	34	31	20	7	2	7	0	69	10	100
2017	Evaluation	44	27	14	7	8	0	0	71	15	14
2017	Data sciences	17	49	5	0	12	17	0	79	14	16
2017	Policy	25	47	12	3	6	7	0	78	9	67
2017	Project management	33	27	12	14	5	8	0	66	21	39
2017	Other services to the public	26	25	16	10	7	14	1	60	20	221
2017	None of the above	24	28	18	11	10	8	1	57	23	232
2014	Client contact centre	22	28	21	13	6	9	0	55	21	213
2014	Health care practitioners	29	20	19	12	12	7	0	53	26	116
2014	Communications or public affairs	10	63	10	8	8	0	0	73	16	62
2014	Access to information and privacy	55	29	8	0	3	5	0	89	3	35
2014	Security	0	39	22	15	15	10	0	43	32	13
2014	Legal services	34	14	18	21	3	10	0	54	26	53
2014	Administration and operations	16	25	24	11	15	9	0	45	28	393
2014	Human resources	5	20	24	18	28	6	0	26	49	95
2014	Financial management	14	22	24	12	18	3	8	40	33	72
2014	Procurement	14	24	38	0	24	0	0	38	24	10
2014	Information management	25	28	18	16	4	9	0	58	21	34
2014	Information technology	18	30	20	11	8	13	0	56	21	122
2014	Internal audit	27	26	9	19	19	0	0	53	38	11
2014	Evaluation	17	31	31	22	0	0	0	47	22	13
2014	Other services to the public	18	17	26	14	14	11	0	39	31	169
2014	None of the above	14	22	18	16	19	11	1	40	40	197

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	33	21	12	12	1	0	54	25	217
2017	Health care practitioners	23	29	15	18	12	3	0	54	31	165
2017	Communications or public affairs	28	35	19	9	6	3	0	65	15	63
2017	Access to information and privacy	55	29	10	6	0	0	0	84	6	30
2017	Security	34	46	0	9	10	0	0	80	20	10
2017	Legal services	38	37	10	9	6	0	0	75	15	45
2017	Administration and operations	25	31	17	15	7	3	1	58	24	485
2017	Human resources	16	37	17	21	9	0	0	53	30	91
2017	Financial management	28	39	8	16	6	3	0	69	23	63
2017	Information management	59	27	10	3	0	0	0	86	3	25
2017	Information technology	28	36	22	9	4	1	0	65	13	100
2017	Evaluation	29	28	28	7	8	0	0	57	15	14
2017	Data sciences	23	49	5	0	17	5	0	76	18	16
2017	Policy	32	38	10	9	7	3	0	73	17	67
2017	Project management	27	34	15	12	7	5	0	64	21	39
2017	Other services to the public	18	25	19	22	12	3	1	46	35	221
2017	None of the above	19	31	15	18	13	3	1	52	32	231
2014	Client contact centre	14	25	20	22	15	4	0	41	38	213
2014	Health care practitioners	17	26	8	23	24	2	0	45	47	116
2014	Communications or public affairs	8	8	47	14	12	11	0	18	30	62
2014	Access to information and privacy	58	27	10	3	1	1	0	86	4	35
2014	Security	0	29	26	22	23	0	0	29	45	13
2014	Legal services	36	15	13	21	13	2	0	52	35	53
2014	Administration and operations	13	26	19	19	19	3	0	41	40	392
2014	Human resources	1	19	17	22	40	1	0	20	63	95
2014	Financial management	11	20	23	23	16	0	8	33	42	72
2014	Procurement	12	24	40	12	12	0	0	36	24	10
2014	Information management	17	31	21	21	8	2	0	49	29	34
2014	Information technology	16	35	19	16	13	2	0	52	29	122
2014	Internal audit	27	17	17	10	28	0	0	45	38	11
2014	Evaluation	8	54	9	15	15	0	0	62	29	13
2014	Other services to the public	12	15	22	22	26	4	0	28	49	169
2014	None of the above	10	16	16	23	25	6	3	29	53	197

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	27	25	16	14	3	1	43	32	218
2017	Health care practitioners	13	26	16	23	17	4	0	41	42	165
2017	Communications or public affairs	17	28	18	19	10	7	0	49	32	63
2017	Access to information and privacy	39	35	3	10	0	13	0	85	11	30
2017	Security	34	9	18	18	20	0	0	43	38	10
2017	Legal services	20	45	13	4	10	7	0	70	16	44
2017	Administration and operations	15	28	18	21	12	6	1	46	35	485
2017	Human resources	12	31	17	29	9	1	0	44	39	91
2017	Financial management	21	32	11	15	10	12	0	59	28	63
2017	Information management	37	20	20	14	0	9	0	63	15	25
2017	Information technology	19	34	24	18	2	4	0	55	21	100
2017	Evaluation	22	42	14	13	8	0	0	64	22	14
2017	Data sciences	11	49	5	5	17	12	0	68	26	16
2017	Policy	18	34	10	25	9	5	0	54	35	67
2017	Project management	22	22	24	17	12	3	0	45	30	39
2017	Other services to the public	13	16	20	24	17	8	1	32	46	219
2017	None of the above	12	24	21	19	16	8	1	40	38	232
2014	Client contact centre	10	21	21	28	16	3	0	33	46	213
2014	Health care practitioners	12	18	8	23	33	5	0	32	60	116
2014	Communications or public affairs	6	5	48	16	15	11	0	12	34	62
2014	Access to information and privacy	52	25	10	8	1	4	0	80	10	35
2014	Security	0	15	17	36	32	0	0	15	68	13
2014	Legal services	20	30	14	20	9	4	3	54	31	52
2014	Administration and operations	9	22	21	21	21	6	0	33	45	393
2014	Human resources	3	14	17	22	43	1	0	17	66	95
2014	Financial management	10	20	17	25	17	4	8	33	48	72
2014	Procurement	0	36	28	24	12	0	0	36	36	10
2014	Information management	19	26	23	18	10	4	0	47	30	34
2014	Information technology	15	27	21	19	13	6	0	44	34	122
2014	Internal audit	9	27	0	27	28	9	0	39	61	11
2014	Evaluation	8	17	38	29	7	0	0	25	37	13
2014	Other services to the public	6	14	23	22	30	3	0	21	54	169
2014	None of the above	8	11	12	27	34	8	0	21	66	196

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	28	20	15	16	3	0	48	32	218
2017	Health care practitioners	20	28	17	14	19	2	0	49	33	164
2017	Communications or public affairs	28	26	24	9	7	6	0	58	17	63
2017	Access to information and privacy	52	29	16	3	0	0	0	81	3	30
2017	Security	9	28	25	9	20	9	0	41	32	10
2017	Legal services	32	39	10	4	6	9	0	77	12	45
2017	Administration and operations	20	30	17	13	12	7	0	54	27	484
2017	Human resources	15	38	16	20	10	1	0	53	30	91
2017	Financial management	24	38	14	10	13	2	0	62	23	63
2017	Information management	44	14	26	13	0	3	0	60	13	25
2017	Information technology	21	41	20	7	9	2	0	64	16	100
2017	Evaluation	29	48	0	14	8	0	0	78	22	14
2017	Data sciences	28	27	16	5	17	6	0	58	24	16
2017	Policy	23	33	15	13	10	6	0	60	25	67
2017	Project management	29	25	19	17	7	3	0	56	25	39
2017	Other services to the public	21	16	19	20	17	6	1	39	40	221
2017	None of the above	19	24	21	13	17	5	1	46	32	232
2014	Client contact centre	13	17	24	19	20	7	0	33	42	213
2014	Health care practitioners	17	19	13	13	30	8	0	39	46	115
2014	Communications or public affairs	8	8	45	13	13	12	0	19	29	62
2014	Access to information and privacy	57	27	8	3	1	3	0	87	4	35
2014	Security	0	29	10	22	39	0	0	29	61	13
2014	Legal services	24	23	18	10	19	6	0	50	31	53
2014	Administration and operations	13	24	17	16	24	6	0	40	42	393
2014	Human resources	4	20	16	30	26	3	0	25	59	95
2014	Financial management	7	21	19	18	22	6	8	32	46	72
2014	Procurement	0	40	36	0	24	0	0	40	24	10
2014	Information management	19	27	16	19	17	3	0	47	37	34
2014	Information technology	16	22	21	17	17	6	0	40	37	122
2014	Internal audit	27	17	9	9	38	0	0	45	47	11
2014	Evaluation	8	32	22	23	7	7	0	43	33	13
2014	Other services to the public	12	14	19	21	27	7	0	28	52	169
2014	None of the above	8	17	15	14	38	6	1	28	56	197

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	20	29	18	20	11	1	0	50	32	218
2017	Health care practitioners	12	28	14	22	20	4	0	41	44	165
2017	Communications or public affairs	19	33	19	12	15	3	0	53	28	63
2017	Access to information and privacy	39	45	6	3	3	3	0	87	7	30
2017	Security	28	34	9	0	29	0	0	62	29	10
2017	Legal services	21	43	6	15	9	7	0	68	25	45
2017	Administration and operations	14	33	17	20	12	3	0	48	34	483
2017	Human resources	13	28	15	28	16	0	0	40	44	91
2017	Financial management	27	20	21	14	14	4	0	49	30	62
2017	Information management	31	33	10	19	4	4	0	66	23	24
2017	Information technology	22	35	20	12	8	3	0	59	21	100
2017	Evaluation	22	22	7	42	8	0	0	43	50	14
2017	Data sciences	27	17	16	23	17	0	0	45	40	16
2017	Policy	16	28	12	29	10	4	0	46	41	67
2017	Project management	25	36	7	19	10	2	0	62	30	39
2017	Other services to the public	13	26	15	23	17	5	1	41	43	221
2017	None of the above	14	27	16	22	17	4	0	42	40	230
2014	Client contact centre	12	26	16	23	22	2	0	38	45	212
2014	Health care practitioners	16	31	8	14	25	5	0	50	41	114
2014	Communications or public affairs	5	5	6	55	16	12	0	12	81	62
2014	Access to information and privacy	51	32	6	8	1	1	0	84	9	35
2014	Security	0	38	10	30	22	0	0	38	52	13
2014	Legal services	13	31	20	17	17	1	0	45	35	53
2014	Administration and operations	7	22	18	22	26	5	0	31	51	393
2014	Human resources	3	12	17	24	41	1	0	16	66	95
2014	Financial management	8	15	15	24	29	2	8	25	59	72
2014	Information management	17	24	25	14	18	2	0	42	33	34
2014	Information technology	14	26	22	18	16	3	0	42	35	122
2014	Internal audit	19	26	9	19	27	0	0	45	47	11
2014	Evaluation	17	16	22	29	16	0	0	33	45	13
2014	Other services to the public	12	11	18	25	31	3	0	23	58	169
2014	None of the above	6	17	19	27	31	1	1	22	59	197

Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	32	23	13	9	1	0	54	22	218
2017	Health care practitioners	17	35	20	16	12	0	0	52	28	165
2017	Communications or public affairs	38	32	15	10	4	0	0	70	15	63
2017	Access to information and privacy	64	23	10	3	0	0	0	87	3	30
2017	Security	28	28	0	25	20	0	0	55	45	10
2017	Legal services	30	29	21	9	11	0	0	59	20	45
2017	Administration and operations	27	35	12	14	12	0	0	62	26	484
2017	Human resources	22	37	17	12	12	0	0	60	23	90
2017	Financial management	25	42	16	13	5	0	0	67	17	63
2017	Information management	36	53	4	3	3	0	0	89	7	25
2017	Information technology	32	46	14	6	3	0	0	77	9	100
2017	Evaluation	63	14	15	0	7	0	0	78	7	14
2017	Data sciences	34	38	5	12	11	0	0	72	23	16
2017	Policy	40	31	15	9	6	0	0	70	15	67
2017	Project management	27	49	10	10	5	0	0	76	15	39
2017	Other services to the public	17	29	16	20	18	0	0	46	38	221
2017	None of the above	21	36	17	14	12	0	0	57	26	232
2014	Client contact centre	19	34	17	18	11	0	1	53	30	212
2014	Health care practitioners	14	36	22	12	17	0	0	49	29	116
2014	Communications or public affairs	49	25	9	9	8	0	0	74	17	62
2014	Access to information and privacy	38	49	6	7	0	0	0	87	7	35
2014	Security	30	38	7	25	0	0	0	68	25	13
2014	Legal services	20	37	22	10	12	0	0	56	22	53
2014	Administration and operations	21	38	15	14	12	0	0	59	27	393
2014	Human resources	15	45	12	11	16	0	0	61	27	95
2014	Financial management	24	31	17	16	13	0	0	55	29	72
2014	Procurement	16	48	12	0	24	0	0	64	24	10
2014	Information management	15	34	30	15	6	0	0	49	21	34
2014	Information technology	28	35	17	13	6	0	0	64	20	122
2014	Internal audit	38	35	9	9	10	0	0	73	19	11
2014	Evaluation	33	22	22	16	0	7	0	60	17	13
2014	Other services to the public	16	25	24	19	16	0	0	40	35	169
2014	None of the above	13	34	19	21	13	0	0	47	34	197

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	48	11	7	3	79	10	219
2017	Health care practitioners	30	40	10	15	4	70	19	165
2017	Communications or public affairs	35	42	12	9	3	77	12	63
2017	Access to information and privacy	64	19	14	3	0	83	3	30
2017	Security	28	43	9	0	20	71	20	10
2017	Legal services	38	37	14	6	4	75	11	45
2017	Administration and operations	31	38	15	11	5	69	16	484
2017	Human resources	28	31	20	14	8	59	21	91
2017	Financial management	32	42	10	11	6	74	17	62
2017	Information management	35	60	0	0	6	94	6	25
2017	Information technology	29	39	14	14	5	68	19	100
2017	Evaluation	28	64	0	7	0	93	7	14
2017	Data sciences	39	23	5	27	5	62	33	16
2017	Policy	34	40	9	13	4	74	17	67
2017	Project management	22	41	20	12	5	63	17	39
2017	Other services to the public	24	41	12	13	10	65	23	221
2017	None of the above	26	41	11	14	8	67	22	231

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	10	16	22	18	18	14	2	30	43	219
2017	Health care practitioners	10	11	16	22	20	21	1	27	53	165
2017	Communications or public affairs	6	26	18	20	6	22	1	43	34	63
2017	Access to information and privacy	18	23	13	12	3	28	3	58	22	30
2017	Security	9	34	18	18	10	9	0	48	32	10
2017	Legal services	6	22	17	11	26	16	2	35	45	45
2017	Administration and operations	11	17	15	21	16	18	2	34	46	481
2017	Human resources	13	22	15	15	7	21	6	49	31	91
2017	Financial management	12	15	17	22	16	13	5	33	46	63
2017	Information management	29	4	29	14	0	24	0	42	19	25
2017	Information technology	10	29	17	19	6	15	4	48	31	100
2017	Evaluation	7	27	7	28	15	16	0	41	51	14
2017	Data sciences	12	18	11	23	5	32	0	43	41	16
2017	Policy	10	19	24	11	8	25	1	40	27	67
2017	Project management	9	16	22	22	5	25	0	34	36	39
2017	Other services to the public	4	15	14	23	26	17	1	24	59	221
2017	None of the above	7	18	13	28	14	18	0	32	52	231
2014	Client contact centre	11	22	12	19	17	18	1	41	44	213
2014	Health care practitioners	9	15	15	23	20	15	3	29	52	116
2014	Communications or public affairs	5	7	48	8	11	19	2	16	24	62
2014	Access to information and privacy	39	13	7	18	0	23	0	67	23	35
2014	Security	0	22	7	38	33	0	0	22	71	13
2014	Legal services	20	20	18	14	10	13	4	48	30	53
2014	Administration and operations	10	19	15	20	19	13	3	35	47	393
2014	Human resources	20	24	22	14	9	10	1	49	26	95
2014	Financial management	16	18	18	18	19	6	5	38	42	72
2014	Procurement	28	24	24	0	24	0	0	52	24	10
2014	Information management	8	27	17	15	12	22	0	44	34	34
2014	Information technology	13	33	14	14	12	14	0	53	30	122
2014	Internal audit	19	35	0	19	9	19	0	66	34	11
2014	Evaluation	24	7	16	15	15	23	0	41	38	13
2014	Other services to the public	7	16	13	21	24	19	1	29	55	169
2014	None of the above	5	22	16	24	19	13	2	31	50	197

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	31	14	10	5	1	0	71	15	219
2017	Health care practitioners	33	41	9	9	9	0	0	74	17	164
2017	Communications or public affairs	59	27	3	9	3	0	0	86	11	63
2017	Access to information and privacy	71	26	3	0	0	0	0	97	0	30
2017	Security	46	9	0	34	10	0	0	55	45	10
2017	Legal services	35	35	9	15	6	0	0	70	22	45
2017	Administration and operations	36	32	14	9	9	0	0	68	18	486
2017	Human resources	37	41	11	5	4	1	0	79	10	90
2017	Financial management	47	26	11	9	7	0	0	73	16	63
2017	Information management	54	33	3	3	0	0	6	93	4	25
2017	Information technology	40	41	12	6	1	0	0	81	7	100
2017	Evaluation	29	34	21	0	8	7	0	68	9	14
2017	Data sciences	40	23	16	21	0	0	0	62	21	16
2017	Policy	50	27	9	6	7	0	0	78	13	67
2017	Project management	36	35	10	7	12	0	0	70	20	39
2017	Other services to the public	31	29	13	14	13	0	0	60	28	221
2017	None of the above	29	37	12	10	10	1	1	67	20	232
2014	Client contact centre	41	34	10	9	6	0	0	75	15	213
2014	Health care practitioners	43	23	12	12	6	3	0	68	19	116
2014	Communications or public affairs	66	18	5	8	3	0	0	84	11	62
2014	Access to information and privacy	65	11	3	4	0	16	0	92	5	35
2014	Security	22	52	0	0	26	0	0	74	26	13
2014	Legal services	39	36	6	10	5	1	2	78	15	53
2014	Administration and operations	41	34	12	7	6	0	0	75	13	393
2014	Human resources	42	28	8	5	18	0	0	69	23	95
2014	Financial management	37	33	6	11	10	2	0	72	22	72
2014	Procurement	64	24	0	12	0	0	0	88	12	10
2014	Information management	35	38	10	14	3	0	0	73	17	34
2014	Information technology	41	37	14	4	4	0	0	78	8	122
2014	Internal audit	45	36	0	0	19	0	0	81	19	11
2014	Evaluation	63	22	7	7	0	0	0	85	7	13
2014	Other services to the public	32	34	12	8	10	1	4	68	19	169
2014	None of the above	35	34	13	9	9	1	0	70	18	197

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	31	23	15	8	4	0	52	24	26
2017	Health care practitioners	18	43	17	7	8	0	8	66	16	12
2017	Communications or public affairs	36	30	17	12	6	0	0	65	18	17
2017	Legal services	36	55	0	0	0	9	0	100	0	11
2017	Administration and operations	30	32	14	11	2	7	4	70	15	82
2017	Human resources	9	35	17	8	8	13	9	56	21	23
2017	Financial management	9	38	18	13	5	9	9	57	21	23
2017	Information technology	18	39	19	12	4	4	4	62	17	26
2017	Policy	18	41	19	4	4	0	14	68	10	22
2017	Project management	8	34	8	33	0	8	8	51	39	12
2017	Other services to the public	26	26	18	22	4	0	4	54	27	23
2017	None of the above	30	23	11	12	14	3	7	59	28	35
2014	Client contact centre	22	39	21	4	14	0	0	61	18	23
2014	Communications or public affairs	78	7	6	3	0	2	4	91	3	20
2014	Administration and operations	26	33	19	14	0	1	7	65	15	75
2014	Human resources	27	27	13	14	5	0	14	63	22	22
2014	Financial management	13	35	9	17	13	0	13	55	35	23
2014	Information technology	29	27	24	6	9	0	3	59	16	33
2014	Other services to the public	8	51	13	11	14	3	0	60	26	31
2014	None of the above	14	41	7	0	29	2	7	60	32	30

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	40	13	13	6	1	0	67	20	218
2017	Health care practitioners	27	40	9	15	7	1	1	68	22	165
2017	Communications or public affairs	38	24	19	13	5	2	0	63	18	63
2017	Access to information and privacy	59	19	12	6	0	3	0	81	6	30
2017	Security	9	53	18	0	20	0	0	62	20	10
2017	Legal services	23	28	21	16	11	0	2	52	27	45
2017	Administration and operations	27	33	13	16	9	1	0	61	26	484
2017	Human resources	42	32	9	13	2	0	1	75	15	91
2017	Financial management	32	39	9	13	6	0	0	71	20	63
2017	Information management	45	28	18	4	0	6	0	77	4	25
2017	Information technology	34	42	11	7	3	3	0	78	10	100
2017	Evaluation	15	35	21	29	0	0	0	50	29	14
2017	Data sciences	45	21	11	17	5	0	0	66	23	16
2017	Policy	36	28	11	16	6	4	0	67	22	67
2017	Project management	41	27	7	17	5	0	2	70	22	39
2017	Other services to the public	20	37	14	16	12	1	0	58	28	221
2017	None of the above	26	34	11	18	9	2	1	61	27	231
2014	Client contact centre	25	38	14	17	4	1	0	64	22	213
2014	Health care practitioners	19	40	12	13	14	1	1	60	28	115
2014	Communications or public affairs	12	61	4	7	5	10	1	82	13	62
2014	Access to information and privacy	51	41	3	5	0	0	0	92	5	35
2014	Security	23	29	16	17	15	0	0	52	32	13
2014	Legal services	30	43	13	8	5	1	0	74	13	53
2014	Administration and operations	23	39	18	11	7	2	1	63	19	393
2014	Human resources	32	41	5	14	6	1	1	75	20	95
2014	Financial management	22	48	9	14	6	1	0	71	20	72
2014	Procurement	28	24	36	12	0	0	0	52	12	10
2014	Information management	16	46	15	9	15	0	0	62	24	34
2014	Information technology	26	40	10	13	6	3	2	70	19	122
2014	Internal audit	37	35	9	10	0	0	10	79	11	11
2014	Evaluation	24	54	7	7	0	7	0	84	8	13
2014	Other services to the public	30	30	13	16	8	3	1	61	25	169
2014	None of the above	19	41	13	16	7	2	3	62	24	197

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	33	15	11	7	11	1	62	21	219
2017	Health care practitioners	20	31	17	12	8	12	0	58	22	165
2017	Communications or public affairs	19	38	17	10	5	12	0	64	17	63
2017	Access to information and privacy	29	41	9	3	0	18	0	85	4	30
2017	Security	9	53	28	0	10	0	0	62	10	10
2017	Legal services	26	20	19	6	17	12	0	52	27	45
2017	Administration and operations	24	24	16	15	9	11	0	54	28	484
2017	Human resources	42	30	12	10	2	3	1	75	12	91
2017	Financial management	24	35	14	6	12	6	2	65	20	63
2017	Information management	45	11	26	10	0	9	0	61	11	25
2017	Information technology	26	30	20	11	4	7	1	62	16	100
2017	Evaluation	13	28	7	28	8	16	0	50	43	14
2017	Data sciences	40	21	12	5	0	21	0	78	7	16
2017	Policy	18	26	20	13	4	18	0	54	21	67
2017	Project management	28	25	15	12	7	10	2	61	22	39
2017	Other services to the public	16	25	14	15	14	15	1	49	35	219
2017	None of the above	19	28	14	19	10	8	0	52	32	232
2014	Client contact centre	22	25	18	13	9	11	2	54	25	213
2014	Health care practitioners	19	30	23	7	10	9	2	55	19	116
2014	Communications or public affairs	8	67	6	7	8	2	2	78	16	62
2014	Access to information and privacy	51	8	7	6	1	26	0	80	10	35
2014	Security	7	29	17	32	15	0	0	37	46	13
2014	Legal services	34	21	25	3	8	7	1	61	12	53
2014	Administration and operations	22	28	15	14	10	9	2	56	26	392
2014	Human resources	37	21	9	5	15	3	10	67	23	95
2014	Financial management	25	23	22	18	8	4	0	49	27	72
2014	Procurement	52	0	36	12	0	0	0	52	12	10
2014	Information management	31	11	21	6	15	16	0	50	25	34
2014	Information technology	29	35	16	5	5	10	1	71	11	122
2014	Internal audit	47	26	19	9	0	0	0	73	9	11
2014	Evaluation	40	37	16	7	0	0	0	77	7	13
2014	Other services to the public	18	23	14	14	11	14	6	51	31	169
2014	None of the above	17	25	22	14	8	11	3	49	26	196

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	43	14	19	5	0	63	23	219
2017	Health care practitioners	18	44	11	20	7	0	62	28	164
2017	Communications or public affairs	23	45	12	15	4	0	68	20	63
2017	Access to information and privacy	49	42	6	3	0	0	91	3	30
2017	Security	18	62	9	10	0	0	80	10	10
2017	Legal services	22	52	6	13	6	0	74	20	45
2017	Administration and operations	19	40	11	19	10	0	59	29	483
2017	Human resources	21	45	9	14	11	0	66	26	91
2017	Financial management	28	41	5	18	8	0	69	26	63
2017	Information management	29	43	14	7	4	3	75	11	25
2017	Information technology	25	39	11	19	5	0	64	25	100
2017	Evaluation	43	43	15	0	0	0	85	0	14
2017	Data sciences	13	41	17	17	12	0	54	30	15
2017	Policy	18	42	10	18	10	1	61	29	67
2017	Project management	14	40	18	15	15	0	53	29	39
2017	Other services to the public	14	41	9	24	13	0	55	36	221
2017	None of the above	19	36	9	23	13	0	55	36	231
2014	Client contact centre	17	39	16	14	14	0	57	27	213
2014	Health care practitioners	22	33	12	18	14	0	55	32	116
2014	Communications or public affairs	8	50	10	22	9	0	58	31	62
2014	Access to information and privacy	34	49	10	4	3	0	83	7	35
2014	Security	7	60	7	7	18	0	67	26	13
2014	Legal services	21	44	8	24	3	0	65	27	53
2014	Administration and operations	19	35	11	22	12	0	54	35	393
2014	Human resources	25	29	10	22	14	0	54	36	95
2014	Financial management	16	44	12	19	10	0	60	29	72
2014	Procurement	26	26	12	36	0	0	52	36	10
2014	Information management	15	43	8	31	2	0	59	33	34
2014	Information technology	22	33	15	20	9	1	56	29	122
2014	Internal audit	54	36	10	0	0	0	90	0	11
2014	Evaluation	23	68	0	9	0	0	91	9	13
2014	Other services to the public	17	32	9	20	21	0	50	42	169
2014	None of the above	12	33	14	20	21	0	45	41	196

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	45	9	8	4	1	79	12	219
2017	Health care practitioners	52	33	8	5	1	0	86	6	164
2017	Communications or public affairs	47	38	9	2	4	0	86	5	63
2017	Access to information and privacy	28	48	10	8	5	0	76	14	30
2017	Security	37	34	9	0	20	0	71	20	10
2017	Legal services	42	36	9	9	4	0	78	13	45
2017	Administration and operations	33	44	9	9	5	0	77	15	485
2017	Human resources	35	42	11	11	1	0	77	12	91
2017	Financial management	49	36	7	5	3	0	85	8	63
2017	Information management	17	44	26	6	7	0	61	13	25
2017	Information technology	44	44	5	7	0	0	88	7	100
2017	Evaluation	49	51	0	0	0	0	100	0	14
2017	Data sciences	50	27	17	5	0	0	77	5	16
2017	Policy	55	35	3	4	3	0	90	7	67
2017	Project management	42	34	12	7	5	0	76	12	39
2017	Other services to the public	46	36	6	9	4	0	82	12	220
2017	None of the above	36	38	12	9	4	1	75	14	231
2014	Client contact centre	33	45	11	6	5	0	78	11	213
2014	Health care practitioners	58	29	8	4	1	0	87	5	116
2014	Communications or public affairs	69	21	4	3	3	0	90	6	62
2014	Access to information and privacy	20	38	32	9	1	0	58	10	35
2014	Security	46	23	0	23	7	0	70	30	13
2014	Legal services	39	42	10	8	1	0	81	10	53
2014	Administration and operations	37	33	15	9	6	0	70	15	393
2014	Human resources	35	37	7	10	11	0	72	21	95
2014	Financial management	29	54	8	6	4	0	82	10	72
2014	Procurement	24	76	0	0	0	0	100	0	10
2014	Information management	41	29	15	6	9	0	69	15	34
2014	Information technology	34	52	8	4	3	0	86	7	122
2014	Internal audit	64	17	9	0	10	0	81	10	11
2014	Evaluation	49	44	7	0	0	0	93	0	13
2014	Other services to the public	44	38	7	8	2	1	83	10	169
2014	None of the above	31	34	12	16	8	0	65	23	196

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	38	6	8	4	0	82	11	219
2017	Health care practitioners	56	30	3	10	1	0	86	11	164
2017	Communications or public affairs	66	28	1	3	2	0	94	4	63
2017	Access to information and privacy	31	48	3	12	5	0	79	17	30
2017	Security	37	43	0	9	10	0	80	20	10
2017	Legal services	52	35	7	4	2	0	87	7	45
2017	Administration and operations	41	39	7	8	5	0	80	13	485
2017	Human resources	39	41	9	7	4	0	81	11	91
2017	Financial management	54	33	3	7	3	0	87	10	63
2017	Information management	34	42	17	0	7	0	76	7	25
2017	Information technology	44	48	4	2	2	0	92	4	99
2017	Evaluation	48	43	0	8	0	0	92	8	14
2017	Data sciences	50	38	6	5	0	0	88	5	16
2017	Policy	59	34	5	1	1	0	93	3	67
2017	Project management	44	35	14	5	2	0	79	7	39
2017	Other services to the public	55	32	3	7	3	0	87	10	221
2017	None of the above	42	34	10	9	3	1	77	13	232
2014	Client contact centre	44	37	9	5	5	0	81	10	212
2014	Health care practitioners	60	32	3	4	2	0	91	6	116
2014	Communications or public affairs	75	19	1	2	3	0	94	5	62
2014	Access to information and privacy	26	58	4	10	1	0	84	11	35
2014	Security	36	23	17	15	9	0	60	23	13
2014	Legal services	53	39	1	6	0	0	92	6	53
2014	Administration and operations	46	31	11	8	4	0	77	13	392
2014	Human resources	40	42	6	1	11	0	82	12	95
2014	Financial management	42	44	7	3	4	0	86	7	72
2014	Procurement	26	62	0	12	0	0	88	12	10
2014	Information management	40	39	9	3	9	0	80	12	34
2014	Information technology	43	43	7	6	1	0	86	7	122
2014	Internal audit	81	10	9	0	0	0	91	0	11
2014	Evaluation	63	29	7	0	0	0	93	0	13
2014	Other services to the public	50	37	5	6	2	0	87	8	169
2014	None of the above	36	35	8	9	12	0	70	21	196

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	33	20	15	11	3	1	52	28	219
2017	Health care practitioners	19	32	14	21	9	5	0	54	31	165
2017	Communications or public affairs	20	44	7	16	7	2	2	67	25	63
2017	Access to information and privacy	44	35	7	6	0	5	3	86	7	30
2017	Security	28	53	0	9	10	0	0	80	20	10
2017	Legal services	27	22	11	21	13	7	0	52	36	45
2017	Administration and operations	18	30	18	19	13	3	0	49	33	485
2017	Human resources	14	34	23	18	10	1	0	49	28	91
2017	Financial management	30	31	20	12	5	2	0	62	17	63
2017	Information management	41	38	14	4	0	3	0	81	4	25
2017	Information technology	22	41	19	11	6	1	0	64	17	100
2017	Evaluation	37	41	7	0	16	0	0	78	16	14
2017	Data sciences	10	34	11	28	11	6	0	47	42	16
2017	Policy	21	29	19	16	7	7	0	54	25	67
2017	Project management	19	28	18	18	12	6	0	49	32	38
2017	Other services to the public	13	23	13	25	22	4	1	38	49	221
2017	None of the above	19	20	15	19	20	6	0	42	42	232
2014	Client contact centre	15	23	17	25	16	4	0	40	43	213
2014	Health care practitioners	19	23	17	15	19	5	3	45	37	116
2014	Communications or public affairs	6	9	49	13	11	2	10	18	27	62
2014	Access to information and privacy	55	14	16	4	1	9	1	76	6	35
2014	Security	29	22	10	23	16	0	0	51	39	13
2014	Legal services	16	42	18	5	19	0	0	58	24	53
2014	Administration and operations	11	23	21	18	20	4	3	37	41	392
2014	Human resources	9	22	15	30	22	2	0	31	54	95
2014	Financial management	5	25	21	19	17	4	8	34	41	72
2014	Procurement	24	24	14	38	0	0	0	48	38	10
2014	Information management	17	33	27	15	6	2	0	51	21	33
2014	Information technology	14	37	18	20	9	3	0	52	29	122
2014	Internal audit	26	17	17	29	0	10	0	48	32	11
2014	Evaluation	33	15	23	15	7	7	0	51	24	13
2014	Other services to the public	8	24	14	21	26	8	0	34	51	169
2014	None of the above	10	20	17	24	24	4	0	31	51	197

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	16	21	21	19	17	4	2	39	39	218
2017	Health care practitioners	17	27	21	13	15	3	5	47	30	165
2017	Communications or public affairs	19	34	10	15	9	10	2	61	27	63
2017	Access to information and privacy	54	26	10	3	3	0	3	83	7	30
2017	Security	37	34	0	18	10	0	0	71	29	10
2017	Legal services	16	15	11	17	34	0	7	33	55	45
2017	Administration and operations	15	27	14	17	24	2	1	43	43	484
2017	Human resources	20	29	15	16	18	1	1	50	34	91
2017	Financial management	26	21	19	13	19	2	0	48	33	63
2017	Information management	36	19	18	14	4	3	6	60	20	25
2017	Information technology	20	32	18	18	8	4	1	54	27	100
2017	Evaluation	28	43	7	7	16	0	0	71	22	14
2017	Data sciences	6	34	16	16	22	5	0	42	41	16
2017	Policy	21	37	12	8	13	5	5	63	23	66
2017	Project management	12	31	15	22	12	5	3	47	37	39
2017	Other services to the public	10	20	10	24	28	5	3	33	56	221
2017	None of the above	16	19	15	21	23	4	3	37	46	231
2014	Client contact centre	10	18	20	21	25	3	4	29	49	213
2014	Health care practitioners	15	16	11	14	27	9	7	37	49	115
2014	Communications or public affairs	6	8	47	12	14	2	11	16	30	62
2014	Access to information and privacy	30	17	15	14	4	18	3	59	22	35
2014	Security	7	29	0	22	42	0	0	37	63	13
2014	Legal services	6	29	15	10	32	2	6	39	45	53
2014	Administration and operations	8	23	15	19	29	3	3	33	51	393
2014	Human resources	17	26	13	26	18	1	0	43	44	95
2014	Financial management	14	24	24	15	22	0	0	38	38	72
2014	Procurement	0	12	24	40	0	24	0	16	53	10
2014	Information management	12	24	20	13	19	0	12	41	36	34
2014	Information technology	13	31	13	21	17	2	2	46	40	122
2014	Internal audit	36	26	9	10	19	0	0	62	29	11
2014	Evaluation	24	7	31	22	7	0	8	35	32	13
2014	Other services to the public	8	20	7	29	26	8	2	31	61	169
2014	None of the above	8	20	21	14	28	5	3	31	46	197

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	31	17	17	13	1	1	52	30	218
2017	Health care practitioners	21	32	16	17	13	0	0	54	30	165
2017	Communications or public affairs	34	41	6	9	7	3	0	77	17	63
2017	Access to information and privacy	60	36	3	0	0	0	0	97	0	30
2017	Security	28	28	20	16	9	0	0	55	25	10
2017	Legal services	31	45	6	7	11	0	0	76	17	45
2017	Administration and operations	26	39	9	16	10	0	0	65	26	484
2017	Human resources	23	43	17	11	6	0	0	66	17	90
2017	Financial management	30	46	15	5	5	0	0	75	10	63
2017	Information management	47	42	11	0	0	0	0	89	0	25
2017	Information technology	32	43	10	11	4	0	0	75	14	100
2017	Evaluation	43	28	16	14	0	0	0	70	14	14
2017	Data sciences	39	49	6	0	5	0	0	88	5	16
2017	Policy	44	28	12	12	4	0	0	72	16	67
2017	Project management	31	49	10	7	2	0	0	80	10	39
2017	Other services to the public	20	33	11	18	18	0	0	53	36	221
2017	None of the above	20	35	14	17	13	1	0	55	30	231
2014	Client contact centre	12	28	19	21	19	0	2	41	40	213
2014	Health care practitioners	17	32	8	11	31	0	0	49	43	116
2014	Communications or public affairs	47	21	5	8	9	0	10	76	19	62
2014	Access to information and privacy	49	44	3	3	1	0	0	93	4	35
2014	Security	7	52	10	16	7	7	0	64	25	13
2014	Legal services	24	50	8	8	8	0	2	75	17	53
2014	Administration and operations	18	43	9	15	14	0	0	62	29	392
2014	Human resources	21	44	9	10	17	0	0	65	26	95
2014	Financial management	18	46	9	14	13	0	0	64	26	72
2014	Procurement	28	24	36	12	0	0	0	52	12	10
2014	Information management	16	58	13	6	7	0	0	74	13	34
2014	Information technology	29	44	12	8	8	0	0	73	15	122
2014	Internal audit	38	53	9	0	0	0	0	91	0	11
2014	Evaluation	39	38	7	9	0	7	0	83	10	13
2014	Other services to the public	20	32	7	21	20	0	0	53	41	168
2014	None of the above	13	34	15	20	17	0	0	47	37	197

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	32	19	14	12	0	1	55	26	217
2017	Health care practitioners	26	27	15	20	13	0	0	52	33	165
2017	Communications or public affairs	40	42	6	7	5	0	0	82	12	63
2017	Access to information and privacy	62	31	3	3	0	0	0	93	3	30
2017	Security	37	18	9	26	9	0	0	55	35	10
2017	Legal services	31	39	11	7	13	0	0	70	20	45
2017	Administration and operations	31	34	16	11	9	0	0	65	19	486
2017	Human resources	25	43	15	12	4	0	0	69	16	89
2017	Financial management	33	34	15	10	8	0	0	67	18	63
2017	Information management	32	54	10	4	0	0	0	86	4	25
2017	Information technology	39	38	13	7	3	0	0	77	10	100
2017	Evaluation	49	35	8	0	7	0	0	84	7	14
2017	Data sciences	39	45	5	5	5	0	0	84	11	16
2017	Policy	44	36	11	1	6	0	1	82	7	67
2017	Project management	31	47	13	5	5	0	0	77	10	39
2017	Other services to the public	20	31	16	14	17	0	1	52	32	221
2017	None of the above	26	33	14	15	12	0	0	58	27	232
2014	Client contact centre	15	32	18	20	14	0	1	47	35	213
2014	Health care practitioners	20	30	19	11	20	0	0	50	31	116
2014	Communications or public affairs	47	18	21	10	5	0	0	65	14	62
2014	Access to information and privacy	50	42	6	1	1	0	0	91	3	35
2014	Security	23	29	7	16	25	0	0	52	40	13
2014	Legal services	32	31	18	7	10	0	2	65	17	53
2014	Administration and operations	28	35	13	11	13	0	0	63	24	393
2014	Human resources	29	26	11	11	23	0	0	55	33	95
2014	Financial management	17	47	15	16	5	0	0	64	21	72
2014	Procurement	28	24	36	12	0	0	0	52	12	10
2014	Information management	29	24	16	21	4	3	3	56	26	34
2014	Information technology	32	37	14	8	8	0	0	70	16	122
2014	Internal audit	38	35	27	0	0	0	0	73	0	11
2014	Evaluation	55	29	16	0	0	0	0	84	0	13
2014	Other services to the public	24	27	16	14	19	0	0	51	33	169
2014	None of the above	15	34	15	17	17	1	0	50	34	197

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	39	12	14	9	0	1	65	23	218
2017	Health care practitioners	26	31	17	13	12	1	0	57	26	165
2017	Communications or public affairs	32	46	13	3	6	0	0	78	9	63
2017	Access to information and privacy	79	21	0	0	0	0	0	100	0	30
2017	Security	28	28	0	25	20	0	0	55	45	10
2017	Legal services	38	31	12	7	13	0	0	68	20	45
2017	Administration and operations	30	37	13	12	8	0	0	67	20	486
2017	Human resources	26	41	15	14	4	0	0	68	18	90
2017	Financial management	34	42	14	5	5	0	0	76	10	63
2017	Information management	58	35	3	3	0	0	0	93	3	25
2017	Information technology	45	36	14	2	2	1	0	82	4	100
2017	Evaluation	29	55	8	7	0	0	0	84	7	14
2017	Data sciences	45	22	22	5	5	0	0	67	11	16
2017	Policy	45	39	6	4	4	0	1	85	9	67
2017	Project management	36	49	2	7	5	0	0	85	12	39
2017	Other services to the public	23	33	14	13	17	0	0	55	30	221
2017	None of the above	26	35	14	14	10	0	0	61	25	231
2014	Client contact centre	21	34	21	14	11	0	0	54	25	212
2014	Health care practitioners	28	18	11	24	19	0	0	46	43	116
2014	Communications or public affairs	51	18	19	10	2	0	0	69	12	62
2014	Access to information and privacy	63	33	1	1	1	0	0	96	3	34
2014	Security	23	37	16	15	10	0	0	60	25	13
2014	Legal services	29	33	21	10	8	0	0	62	17	53
2014	Administration and operations	28	34	13	13	10	1	0	62	24	393
2014	Human resources	22	34	12	16	16	0	0	56	32	95
2014	Financial management	22	46	13	12	8	0	0	68	20	72
2014	Procurement	28	36	24	12	0	0	0	64	12	10
2014	Information management	33	25	37	2	4	0	0	58	6	34
2014	Information technology	35	43	8	5	9	1	0	79	13	121
2014	Internal audit	38	62	0	0	0	0	0	100	0	11
2014	Evaluation	32	46	22	0	0	0	0	78	0	13
2014	Other services to the public	23	33	8	19	16	0	0	56	35	169
2014	None of the above	21	31	21	13	14	1	0	52	27	197

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	16	30	26	14	11	4	47	26	219
2017	Health care practitioners	21	31	17	21	9	2	52	30	164
2017	Communications or public affairs	22	41	14	17	3	2	64	21	63
2017	Access to information and privacy	43	47	9	0	0	0	91	0	30
2017	Security	28	28	9	25	10	0	55	35	10
2017	Legal services	20	46	13	6	12	2	68	19	45
2017	Administration and operations	18	33	19	17	8	5	54	26	486
2017	Human resources	15	42	22	11	6	3	59	18	91
2017	Financial management	27	27	25	10	8	3	55	19	63
2017	Information management	30	29	21	3	10	6	64	14	25
2017	Information technology	24	45	19	6	4	3	70	10	100
2017	Evaluation	29	33	7	7	16	7	67	25	14
2017	Data sciences	12	50	17	10	5	5	65	17	16
2017	Policy	25	41	12	7	7	7	71	16	67
2017	Project management	14	42	29	2	5	8	60	8	39
2017	Other services to the public	11	26	20	21	17	5	39	40	221
2017	None of the above	17	30	24	15	10	3	49	26	231

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	36	10	8	10	0	0	71	18	219
2017	Health care practitioners	37	32	6	15	10	0	0	69	25	164
2017	Communications or public affairs	53	30	8	7	2	0	0	83	9	63
2017	Access to information and privacy	72	22	0	3	0	0	3	97	3	30
2017	Security	37	18	25	9	10	0	0	55	20	10
2017	Legal services	37	39	11	9	4	0	0	76	13	45
2017	Administration and operations	44	32	8	10	6	1	0	76	16	485
2017	Human resources	45	31	8	9	7	0	0	76	16	91
2017	Financial management	47	35	8	6	3	2	0	83	9	63
2017	Information management	58	39	3	0	0	0	0	97	0	25
2017	Information technology	55	29	10	5	1	0	0	84	6	100
2017	Evaluation	49	43	0	7	0	0	0	93	7	14
2017	Data sciences	51	27	5	16	0	0	0	78	16	16
2017	Policy	56	27	10	4	3	0	0	83	7	67
2017	Project management	58	20	5	7	10	0	0	78	17	39
2017	Other services to the public	33	34	7	10	16	0	0	68	26	221
2017	None of the above	35	35	7	12	9	0	1	71	22	232
2014	Client contact centre	24	42	12	14	8	0	1	66	22	213
2014	Health care practitioners	27	29	14	9	18	1	1	57	28	115
2014	Communications or public affairs	51	16	6	19	8	0	0	67	27	62
2014	Access to information and privacy	81	16	0	3	0	0	0	97	3	35
2014	Security	52	26	15	0	7	0	0	78	7	13
2014	Legal services	36	26	14	17	5	0	2	63	22	53
2014	Administration and operations	36	30	11	12	9	0	1	67	22	393
2014	Human resources	49	29	2	16	4	0	0	78	20	95
2014	Financial management	32	27	14	14	12	0	0	59	26	72
2014	Procurement	40	48	12	0	0	0	0	88	0	10
2014	Information management	49	15	8	11	2	15	0	75	15	34
2014	Information technology	43	33	15	5	2	0	1	77	8	122
2014	Internal audit	26	36	9	19	10	0	0	62	29	11
2014	Evaluation	62	23	7	0	7	0	0	85	7	13
2014	Other services to the public	35	26	13	13	12	0	0	62	25	169
2014	None of the above	31	33	11	16	8	0	0	64	25	196

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	34	27	11	10	9	0	9	67	21	219
2017	Health care practitioners	25	21	8	17	22	1	6	50	41	164
2017	Communications or public affairs	46	24	13	7	4	1	3	74	12	63
2017	Access to information and privacy	59	13	6	0	0	5	16	92	0	30
2017	Security	46	9	0	18	10	0	16	66	34	10
2017	Legal services	11	17	7	13	22	4	26	41	50	45
2017	Administration and operations	32	16	15	11	14	1	12	55	29	485
2017	Human resources	18	14	14	15	23	1	14	39	45	91
2017	Financial management	22	32	11	10	11	2	13	63	24	63
2017	Information management	39	17	15	13	0	6	10	67	15	25
2017	Information technology	44	23	11	8	6	0	8	73	15	100
2017	Evaluation	40	14	7	7	7	16	8	71	19	14
2017	Data sciences	27	17	12	28	10	5	0	47	41	16
2017	Policy	37	34	6	7	6	1	9	79	15	67
2017	Project management	25	29	8	19	12	0	7	58	34	39
2017	Other services to the public	20	17	12	17	25	1	7	41	46	221
2017	None of the above	26	20	12	12	17	2	12	53	33	232
2014	Client contact centre	35	25	6	8	11	2	14	71	22	213
2014	Health care practitioners	25	24	11	10	27	0	3	50	39	116
2014	Communications or public affairs	57	30	0	6	2	1	5	92	8	62
2014	Access to information and privacy	47	16	12	1	3	0	21	80	5	35
2014	Security	68	17	0	7	0	0	7	92	8	13
2014	Legal services	9	11	16	13	27	2	21	26	53	53
2014	Administration and operations	29	23	12	9	14	1	12	60	26	393
2014	Human resources	38	17	9	8	18	1	9	61	29	95
2014	Financial management	20	33	10	11	14	0	13	60	29	72
2014	Procurement	38	36	0	26	0	0	0	74	26	10
2014	Information management	24	11	28	3	9	0	25	47	15	34
2014	Information technology	40	28	10	6	7	2	7	74	15	122
2014	Internal audit	17	35	0	19	19	0	10	58	42	11
2014	Evaluation	46	23	15	9	7	0	0	69	16	13
2014	Other services to the public	33	23	11	9	16	1	7	61	27	169
2014	None of the above	23	25	12	9	21	2	7	53	33	196

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	23	17	9	10	0	3	64	19	219
2017	Health care practitioners	25	26	16	16	17	0	0	50	33	164
2017	Communications or public affairs	28	40	18	8	4	1	0	69	12	62
2017	Access to information and privacy	36	45	13	3	3	0	0	81	6	30
2017	Security	25	46	9	20	0	0	0	71	20	10
2017	Legal services	19	44	15	6	15	0	0	63	22	45
2017	Administration and operations	26	30	19	14	9	0	1	57	24	484
2017	Human resources	24	33	14	14	13	1	0	58	28	91
2017	Financial management	34	45	16	4	1	0	0	79	6	63
2017	Information management	43	42	11	0	0	4	0	89	0	25
2017	Information technology	44	32	9	10	3	0	1	77	14	100
2017	Evaluation	29	56	15	0	0	0	0	85	0	14
2017	Data sciences	11	72	12	5	0	0	0	83	5	16
2017	Policy	26	33	24	10	4	0	3	61	15	67
2017	Project management	15	43	25	14	0	2	0	60	15	39
2017	Other services to the public	15	20	17	24	23	0	0	36	48	221
2017	None of the above	24	27	20	12	14	0	1	52	27	231
2014	Client contact centre	34	25	19	8	12	0	2	60	21	213
2014	Health care practitioners	17	25	20	9	28	0	1	42	37	116
2014	Communications or public affairs	9	53	23	10	5	0	0	62	15	62
2014	Access to information and privacy	39	50	5	4	1	0	0	90	5	35
2014	Security	38	40	7	7	0	0	7	84	8	13
2014	Legal services	19	30	21	9	19	2	0	50	28	53
2014	Administration and operations	22	24	28	12	12	0	2	46	25	392
2014	Human resources	33	17	18	9	22	0	0	50	32	95
2014	Financial management	22	38	20	7	11	1	0	61	18	72
2014	Procurement	28	60	12	0	0	0	0	88	0	10
2014	Information management	63	17	10	4	6	0	0	80	10	34
2014	Information technology	46	29	13	9	3	0	0	75	12	122
2014	Internal audit	27	36	28	9	0	0	0	63	9	11
2014	Evaluation	47	29	23	0	0	0	0	77	0	13
2014	Other services to the public	12	20	24	17	26	0	1	32	44	169
2014	None of the above	26	24	22	15	12	0	0	50	28	197

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	25	6	7	7	1	4	80	14	217
2017	Health care practitioners	47	26	7	7	9	1	3	76	17	165
2017	Communications or public affairs	71	20	4	0	2	2	1	94	2	63
2017	Access to information and privacy	90	6	3	0	0	0	0	97	0	30
2017	Security	71	18	0	0	10	0	0	90	10	10
2017	Legal services	44	28	7	8	2	7	4	81	12	45
2017	Administration and operations	53	22	8	5	5	3	4	81	11	482
2017	Human resources	63	16	10	6	1	2	2	83	7	91
2017	Financial management	62	21	3	3	4	3	4	89	8	62
2017	Information management	70	7	11	6	0	6	0	82	6	25
2017	Information technology	69	18	3	6	3	1	1	88	9	100
2017	Evaluation	47	30	0	7	0	7	8	91	9	14
2017	Data sciences	55	39	5	0	0	0	0	95	0	16
2017	Policy	59	23	4	0	2	4	7	93	2	67
2017	Project management	43	37	5	7	0	5	2	87	8	39
2017	Other services to the public	45	27	5	9	8	3	2	77	19	221
2017	None of the above	54	26	4	4	5	4	3	86	10	232
2014	Client contact centre	53	26	7	4	5	1	4	84	9	213
2014	Health care practitioners	53	14	10	7	14	1	3	69	21	116
2014	Communications or public affairs	72	13	8	2	4	0	1	86	6	62
2014	Access to information and privacy	93	4	1	0	0	0	1	99	0	35
2014	Security	67	7	16	0	0	10	0	82	0	13
2014	Legal services	55	30	3	5	4	1	1	88	9	53
2014	Administration and operations	58	19	6	5	4	3	5	83	10	393
2014	Human resources	68	12	4	3	10	3	1	82	13	95
2014	Financial management	60	21	4	4	9	2	1	83	13	72
2014	Procurement	62	12	12	2	12	0	0	74	14	10
2014	Information management	46	14	7	0	4	15	14	85	5	34
2014	Information technology	63	24	4	5	2	2	1	89	7	122
2014	Internal audit	71	9	0	0	10	0	10	89	11	11
2014	Evaluation	63	15	7	0	0	7	7	91	0	13
2014	Other services to the public	53	21	4	8	5	2	6	81	15	169
2014	None of the above	51	23	6	10	4	3	5	79	15	197

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	26	41	33	219
2017	Health care practitioners	17	49	34	165
2017	Communications or public affairs	28	39	33	63
2017	Access to information and privacy	23	45	32	30
2017	Security	54	28	18	10
2017	Legal services	29	46	25	45
2017	Administration and operations	26	34	40	486
2017	Human resources	35	24	41	91
2017	Financial management	14	51	35	63
2017	Information management	30	28	42	25
2017	Information technology	13	54	33	100
2017	Evaluation	22	42	37	14
2017	Data sciences	21	29	50	16
2017	Policy	30	28	42	67
2017	Project management	33	30	36	39
2017	Other services to the public	20	40	40	221
2017	None of the above	29	35	36	232
2014	Client contact centre	27	37	35	212
2014	Health care practitioners	22	40	38	116
2014	Communications or public affairs	17	62	21	62
2014	Access to information and privacy	34	30	36	35
2014	Security	25	45	30	13
2014	Legal services	22	40	38	53
2014	Administration and operations	24	33	43	393
2014	Human resources	38	23	39	95
2014	Financial management	11	51	39	72
2014	Procurement	38	26	36	10
2014	Information management	12	47	42	34
2014	Information technology	26	44	29	122
2014	Internal audit	19	52	29	11
2014	Evaluation	24	54	22	13
2014	Other services to the public	21	40	40	169
2014	None of the above	29	37	34	197

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Client contact centre	17	22	35	3	19	3	55
2017	Health care practitioners	29	26	25	17	0	3	28
2017	Communications or public affairs	5	21	32	5	37	0	17
2017	Legal services	7	7	37	0	34	14	13
2017	Administration and operations	13	32	28	2	18	7	121
2017	Human resources	19	23	27	13	19	0	30
2017	Information technology	30	51	0	0	11	8	13
2017	Policy	10	29	9	9	38	5	20
2017	Project management	22	29	22	12	15	0	13
2017	Other services to the public	13	31	26	11	8	11	45
2017	None of the above	32	21	27	9	7	4	66
2014	Client contact centre	16	15	37	5	9999	27	50
2014	Health care practitioners	64	0	11	11	9999	13	24
2014	Communications or public affairs	14	19	57	0	9999	10	21
2014	Legal services	39	6	39	0	9999	15	13
2014	Administration and operations	13	35	26	11	9999	16	102
2014	Human resources	14	19	33	6	9999	27	33
2014	Information technology	31	32	0	6	9999	31	26
2014	Other services to the public	33	7	30	28	9999	2	35
2014	None of the above	12	31	17	29	9999	11	48

Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	37	46	10	4	3	0	83	7	218
2017	Health care practitioners	41	40	9	7	3	0	81	10	165
2017	Communications or public affairs	39	46	12	2	0	1	86	2	62
2017	Access to information and privacy	72	28	0	0	0	0	100	0	30
2017	Security	37	43	20	0	0	0	80	0	10
2017	Legal services	62	24	10	2	2	0	85	4	45
2017	Administration and operations	45	39	9	4	3	0	84	7	486
2017	Human resources	38	45	6	6	5	0	82	12	89
2017	Financial management	52	35	8	1	3	0	88	4	63
2017	Information management	65	31	3	0	0	0	97	0	25
2017	Information technology	41	50	5	2	2	0	91	4	100
2017	Evaluation	49	43	0	7	0	0	93	7	14
2017	Data sciences	34	55	0	6	5	0	88	12	16
2017	Policy	46	42	8	1	3	0	88	4	67
2017	Project management	48	49	0	0	2	0	98	2	39
2017	Other services to the public	41	39	8	6	5	1	81	11	221
2017	None of the above	39	38	12	6	4	0	77	11	232
2014	Client contact centre	32	43	16	5	4	0	75	10	212
2014	Health care practitioners	44	28	13	3	11	0	72	15	116
2014	Communications or public affairs	51	36	9	3	1	0	86	4	62
2014	Access to information and privacy	73	23	1	3	0	0	96	3	35
2014	Security	45	30	7	17	0	0	75	17	13
2014	Legal services	45	48	5	0	0	1	95	0	53
2014	Administration and operations	35	36	14	9	6	0	71	15	393
2014	Human resources	24	43	12	6	13	2	68	20	95
2014	Financial management	32	41	21	4	1	0	73	6	72
2014	Procurement	38	26	12	12	12	0	64	24	10
2014	Information management	37	22	33	4	0	4	62	4	34
2014	Information technology	37	45	12	4	2	0	82	6	122
2014	Internal audit	47	43	10	0	0	0	90	0	11
2014	Evaluation	48	30	15	0	0	7	84	0	13
2014	Other services to the public	30	45	10	9	6	0	75	15	169
2014	None of the above	27	36	20	14	4	0	63	17	196

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	45	14	7	4	0	0	75	11	219
2017	Health care practitioners	31	43	11	11	4	1	0	74	15	165
2017	Communications or public affairs	32	39	13	9	6	0	0	72	15	63
2017	Access to information and privacy	47	40	10	3	0	0	0	87	3	30
2017	Security	43	37	10	9	0	0	0	80	9	10
2017	Legal services	38	45	6	6	0	2	2	87	7	45
2017	Administration and operations	30	41	17	8	3	1	0	72	11	486
2017	Human resources	25	45	12	11	5	1	0	71	16	91
2017	Financial management	36	40	11	10	2	2	0	77	11	63
2017	Information management	45	37	7	7	0	3	0	85	7	25
2017	Information technology	32	40	21	4	4	0	0	71	8	100
2017	Evaluation	23	54	14	0	8	0	0	78	8	14
2017	Data sciences	34	38	16	6	5	0	0	72	12	16
2017	Policy	32	41	9	17	1	0	0	73	18	67
2017	Project management	27	53	12	7	0	0	0	80	7	39
2017	Other services to the public	26	40	14	12	6	1	0	67	19	221
2017	None of the above	27	37	18	11	6	1	0	65	17	231
2014	Client contact centre	16	38	21	13	10	1	0	55	24	213
2014	Health care practitioners	21	36	14	15	15	0	0	57	30	116
2014	Communications or public affairs	5	8	10	60	7	11	0	14	75	62
2014	Access to information and privacy	64	22	10	3	0	2	0	87	3	35
2014	Security	7	37	15	16	16	10	0	49	35	13
2014	Legal services	32	18	15	27	4	3	0	52	33	53
2014	Administration and operations	15	35	21	14	11	3	1	51	27	393
2014	Human resources	20	26	22	10	19	3	0	48	30	95
2014	Financial management	17	23	19	18	10	4	8	46	32	72
2014	Procurement	12	36	36	14	0	2	0	49	14	10
2014	Information management	24	38	16	12	8	2	0	63	21	34
2014	Information technology	16	39	25	14	5	1	0	56	19	122
2014	Internal audit	9	45	0	28	19	0	0	53	47	11
2014	Evaluation	8	54	31	0	7	0	0	62	7	13
2014	Other services to the public	10	31	20	20	16	2	0	42	37	168
2014	None of the above	6	31	25	16	19	2	0	38	36	197

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	31	27	14	11	0	4	26	46	219
2017	Health care practitioners	14	27	37	11	9	1	2	20	43	165
2017	Communications or public affairs	19	26	38	13	4	0	0	17	45	63
2017	Access to information and privacy	3	20	22	28	27	0	0	55	23	30
2017	Legal services	4	22	33	22	15	0	5	39	27	45
2017	Administration and operations	16	27	33	15	7	1	2	22	44	483
2017	Human resources	21	32	32	8	5	0	2	14	54	91
2017	Financial management	11	18	38	23	9	2	0	32	29	63
2017	Information management	3	21	33	14	22	0	6	38	26	25
2017	Information technology	18	23	36	18	4	0	1	22	42	99
2017	Evaluation	0	22	64	13	0	0	0	13	22	14
2017	Data sciences	28	17	39	16	0	0	0	16	45	16
2017	Policy	16	30	34	15	2	0	3	17	48	66
2017	Project management	10	33	39	10	5	0	3	16	44	38
2017	Other services to the public	25	28	31	10	5	0	1	15	54	218
2017	None of the above	19	24	35	15	4	0	3	20	45	231
2014	Client contact centre	18	34	31	13	3	0	1	17	52	213
2014	Health care practitioners	24	24	28	15	6	3	1	22	49	116
2014	Communications or public affairs	15	20	63	2	1	0	0	2	35	62
2014	Access to information and privacy	3	9	23	33	29	0	3	63	13	35
2014	Security	17	16	52	15	0	0	0	15	33	13
2014	Legal services	8	15	40	31	4	0	1	36	24	53
2014	Administration and operations	22	32	29	11	4	0	3	15	55	393
2014	Human resources	26	35	28	7	2	0	2	9	62	95
2014	Financial management	7	43	24	24	2	1	0	25	51	72
2014	Information management	10	17	35	24	2	12	0	30	30	34
2014	Information technology	9	34	39	14	3	0	1	17	44	122
2014	Internal audit	21	17	36	26	0	0	0	26	38	11
2014	Evaluation	0	16	54	23	0	7	0	25	17	13
2014	Other services to the public	23	33	30	8	5	0	1	13	57	169
2014	None of the above	28	36	23	7	6	1	0	13	64	197

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	27	25	16	14	1	3	31	43	219
2017	Health care practitioners	13	24	29	14	16	2	2	31	38	165
2017	Communications or public affairs	10	28	36	17	5	3	0	23	40	63
2017	Access to information and privacy	3	16	13	29	36	3	0	67	20	30
2017	Legal services	4	13	30	32	16	0	4	50	18	45
2017	Administration and operations	11	22	32	19	13	3	1	33	34	481
2017	Human resources	11	28	34	10	10	4	3	22	42	91
2017	Financial management	2	22	29	23	20	2	2	45	25	63
2017	Information management	0	11	21	28	35	0	6	66	11	25
2017	Information technology	11	16	31	23	14	2	3	39	28	99
2017	Evaluation	8	21	27	44	0	0	0	44	29	14
2017	Data sciences	12	22	38	23	6	0	0	29	34	16
2017	Policy	15	15	39	20	4	2	5	26	32	65
2017	Project management	8	20	37	19	11	3	3	32	29	38
2017	Other services to the public	19	21	33	14	8	2	3	23	42	218
2017	None of the above	12	19	32	21	7	4	4	31	34	230
2014	Client contact centre	22	27	32	13	5	1	1	18	50	213
2014	Health care practitioners	25	27	31	10	4	1	2	14	54	115
2014	Communications or public affairs	14	19	62	4	0	0	1	4	34	62
2014	Access to information and privacy	3	8	12	17	58	1	0	76	12	34
2014	Security	10	39	29	22	0	0	0	22	49	13
2014	Legal services	6	14	29	27	12	1	11	44	23	53
2014	Administration and operations	20	26	30	15	6	1	3	21	48	392
2014	Human resources	30	17	38	8	5	0	2	14	48	94
2014	Financial management	22	20	28	22	6	3	0	28	43	71
2014	Information management	8	18	25	32	4	12	0	41	30	34
2014	Information technology	17	20	29	21	8	4	1	31	39	120
2014	Internal audit	21	26	17	36	0	0	0	36	47	11
2014	Evaluation	0	23	46	15	8	7	0	25	25	13
2014	Other services to the public	29	41	15	12	2	1	0	14	71	169
2014	None of the above	29	32	20	13	4	2	0	18	62	197

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	28	24	15	9	3	4	25	49	219
2017	Health care practitioners	16	22	33	14	10	1	3	26	40	164
2017	Communications or public affairs	33	35	23	6	2	0	2	8	69	63
2017	Access to information and privacy	6	13	20	16	31	3	12	55	22	30
2017	Legal services	4	20	22	26	20	0	9	50	27	45
2017	Administration and operations	13	24	32	17	10	1	3	28	38	481
2017	Human resources	16	29	36	12	4	1	1	17	46	91
2017	Financial management	5	12	41	26	11	2	3	39	18	63
2017	Information management	7	11	31	30	21	0	0	51	18	25
2017	Information technology	12	16	47	15	7	1	2	22	29	99
2017	Evaluation	16	21	57	0	7	0	0	7	37	14
2017	Data sciences	11	28	11	34	16	0	0	50	39	16
2017	Policy	18	27	32	16	4	0	2	21	46	65
2017	Project management	23	28	31	5	13	0	0	18	50	38
2017	Other services to the public	21	20	31	17	8	1	3	25	42	219
2017	None of the above	15	25	33	12	6	2	7	20	44	230
2014	Client contact centre	21	25	38	7	5	1	3	13	47	213
2014	Health care practitioners	25	24	23	11	8	6	3	21	54	114
2014	Communications or public affairs	65	16	11	6	1	0	1	7	82	62
2014	Access to information and privacy	6	4	10	32	48	0	0	80	10	35
2014	Security	23	23	32	15	7	0	0	22	46	13
2014	Legal services	4	10	32	33	12	0	8	49	16	53
2014	Administration and operations	21	22	30	14	6	1	6	22	46	390
2014	Human resources	40	34	16	5	4	0	1	9	75	95
2014	Financial management	17	33	30	11	5	3	2	17	52	72
2014	Information management	13	24	17	29	12	3	3	44	38	34
2014	Information technology	17	34	30	9	7	1	3	16	53	122
2014	Internal audit	29	26	17	27	0	0	0	27	55	11
2014	Evaluation	15	22	39	9	8	7	0	18	39	13
2014	Other services to the public	26	28	29	14	2	0	1	16	55	169
2014	None of the above	26	23	22	14	11	3	1	26	51	197

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	19	20	18	18	1	10	40	38	218
2017	Health care practitioners	11	18	29	24	16	0	2	41	30	165
2017	Communications or public affairs	13	22	37	17	10	0	0	28	36	63
2017	Access to information and privacy	0	6	32	16	42	3	0	61	6	30
2017	Legal services	2	11	24	36	20	0	7	60	14	44
2017	Administration and operations	13	18	30	21	14	1	3	36	32	477
2017	Human resources	12	22	41	16	7	0	1	24	35	90
2017	Financial management	3	17	27	33	19	0	2	52	20	63
2017	Information management	0	4	34	26	36	0	0	62	4	24
2017	Information technology	9	14	39	29	7	0	2	36	24	97
2017	Evaluation	8	0	34	42	16	0	0	57	8	14
2017	Data sciences	5	28	45	16	6	0	0	22	34	16
2017	Policy	15	21	36	19	9	0	1	28	36	67
2017	Project management	10	30	28	26	6	0	0	32	40	38
2017	Other services to the public	15	18	32	20	10	2	3	32	34	219
2017	None of the above	13	22	33	18	8	1	4	28	37	231
2014	Client contact centre	17	13	36	20	9	1	4	30	32	213
2014	Health care practitioners	28	10	30	15	11	0	5	28	40	115
2014	Communications or public affairs	21	11	66	2	0	0	0	2	33	62
2014	Access to information and privacy	3	8	19	24	47	0	0	70	11	35
2014	Security	17	16	29	30	7	0	0	38	33	13
2014	Legal services	11	9	27	34	9	0	10	48	22	52
2014	Administration and operations	22	19	29	20	6	0	3	28	43	388
2014	Human resources	36	24	23	13	3	0	1	15	61	95
2014	Financial management	10	18	27	29	11	3	2	42	30	70
2014	Information management	9	4	36	43	8	0	0	51	13	33
2014	Information technology	12	13	30	33	9	0	2	43	26	121
2014	Internal audit	10	9	45	26	10	0	0	36	19	11
2014	Evaluation	0	16	37	32	8	7	0	43	17	13
2014	Other services to the public	22	29	22	21	4	1	0	25	52	169
2014	None of the above	31	21	27	11	7	1	1	19	54	195

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	23	18	10	18	2	5	30	50	219
2017	Health care practitioners	19	25	23	15	14	1	3	31	46	165
2017	Communications or public affairs	26	22	21	15	7	3	7	25	52	62
2017	Access to information and privacy	6	13	22	15	32	0	12	53	22	30
2017	Legal services	24	15	31	24	2	2	2	27	41	45
2017	Administration and operations	19	26	27	13	10	2	2	24	47	481
2017	Human resources	21	37	27	10	3	0	2	13	60	91
2017	Financial management	12	21	25	17	23	0	2	41	34	63
2017	Information management	3	11	29	22	36	0	0	57	14	25
2017	Information technology	25	16	33	11	12	1	1	24	42	99
2017	Evaluation	8	28	28	21	16	0	0	37	36	14
2017	Data sciences	11	27	34	23	5	0	0	28	38	16
2017	Policy	15	24	33	17	6	3	3	24	41	66
2017	Project management	25	28	22	14	5	0	5	21	56	38
2017	Other services to the public	31	23	21	13	7	2	3	21	56	219
2017	None of the above	25	23	26	12	8	2	3	21	51	230
2014	Client contact centre	33	22	27	10	5	1	2	15	57	212
2014	Health care practitioners	35	23	17	12	9	1	2	22	60	116
2014	Communications or public affairs	21	14	61	2	2	1	0	3	36	62
2014	Access to information and privacy	2	6	19	24	47	0	1	72	8	35
2014	Security	33	15	38	7	7	0	0	15	48	13
2014	Legal services	26	28	38	7	1	0	0	9	53	53
2014	Administration and operations	33	26	21	12	6	1	3	18	60	393
2014	Human resources	37	31	16	11	3	1	1	14	69	94
2014	Financial management	35	18	20	13	4	1	9	19	59	72
2014	Procurement	50	36	12	2	0	0	0	2	86	10
2014	Information management	25	16	28	17	14	0	0	31	41	34
2014	Information technology	25	30	26	12	6	1	1	19	55	122
2014	Internal audit	28	26	29	17	0	0	0	17	54	11
2014	Evaluation	0	23	54	7	8	7	0	17	25	13
2014	Other services to the public	42	28	21	5	3	1	1	8	71	169
2014	None of the above	34	27	21	7	6	4	3	13	65	197

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	25	25	14	8	5	3	24	49	218
2017	Health care practitioners	11	17	25	23	18	2	3	43	30	165
2017	Communications or public affairs	12	22	28	18	8	7	4	30	38	63
2017	Access to information and privacy	0	6	19	32	27	12	3	70	7	30
2017	Security	10	9	18	18	43	0	0	62	20	10
2017	Legal services	11	25	30	13	9	2	10	25	41	45
2017	Administration and operations	12	19	29	23	12	3	3	37	33	478
2017	Human resources	13	25	28	14	10	7	3	26	42	91
2017	Financial management	2	20	27	33	15	2	2	50	23	63
2017	Information management	0	14	18	30	31	0	6	66	15	25
2017	Information technology	9	11	30	27	19	2	2	48	21	99
2017	Evaluation	16	0	41	21	22	0	0	43	16	14
2017	Data sciences	6	21	39	11	23	0	0	34	27	16
2017	Policy	10	19	36	21	6	0	8	29	32	66
2017	Project management	10	18	45	9	8	3	8	19	31	38
2017	Other services to the public	17	24	29	15	8	3	4	25	44	218
2017	None of the above	13	22	31	19	6	4	5	28	38	232
2014	Client contact centre	15	17	28	23	9	4	4	35	35	212
2014	Health care practitioners	28	20	18	11	13	3	6	27	53	116
2014	Communications or public affairs	15	15	58	9	2	1	1	11	30	62
2014	Access to information and privacy	4	4	14	27	47	2	3	78	8	34
2014	Security	0	7	39	45	9	0	0	54	7	13
2014	Legal services	3	13	43	17	18	0	6	37	17	53
2014	Administration and operations	18	19	26	22	7	2	6	32	40	393
2014	Human resources	10	12	40	27	7	2	2	35	23	95
2014	Financial management	5	19	28	34	11	1	2	46	25	72
2014	Information management	6	7	30	38	6	12	0	50	16	34
2014	Information technology	16	8	19	35	16	0	6	55	25	122
2014	Internal audit	9	10	17	45	19	0	0	63	19	11
2014	Evaluation	0	7	40	30	8	15	0	45	9	13
2014	Other services to the public	21	21	27	19	9	3	1	29	43	169
2014	None of the above	15	23	24	21	10	4	4	33	41	194

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	31	27	7	7	1	2	15	56	219
2017	Health care practitioners	25	31	23	12	7	0	1	20	57	162
2017	Communications or public affairs	20	27	36	8	6	0	2	14	49	63
2017	Access to information and privacy	3	7	34	30	22	4	0	54	10	30
2017	Security	10	9	37	18	16	9	0	38	22	10
2017	Legal services	9	13	39	28	7	0	4	36	23	45
2017	Administration and operations	16	26	36	14	6	2	1	20	43	482
2017	Human resources	11	27	48	11	2	1	0	13	38	90
2017	Financial management	3	16	28	37	15	0	2	52	19	63
2017	Information management	3	7	34	23	27	0	6	53	11	25
2017	Information technology	7	21	53	8	5	4	2	14	30	98
2017	Evaluation	8	22	28	43	0	0	0	43	30	14
2017	Data sciences	6	26	24	31	14	0	0	44	32	15
2017	Policy	18	24	28	16	5	5	5	23	46	66
2017	Project management	15	30	36	15	0	2	3	16	47	39
2017	Other services to the public	32	30	25	6	6	1	0	12	63	219
2017	None of the above	20	27	33	9	6	2	3	15	50	229
2014	Client contact centre	22	30	32	10	5	1	1	15	52	210
2014	Health care practitioners	27	21	31	14	4	2	2	18	50	116
2014	Communications or public affairs	17	63	12	4	3	1	1	7	81	62
2014	Access to information and privacy	2	5	13	28	51	0	1	80	7	34
2014	Security	25	24	44	7	0	0	0	7	49	13
2014	Legal services	9	32	30	28	0	0	1	28	41	53
2014	Administration and operations	20	24	33	15	4	0	4	20	46	393
2014	Human resources	21	45	21	6	3	3	1	10	68	95
2014	Financial management	11	19	38	21	2	1	8	25	33	72
2014	Information management	13	11	47	14	12	3	0	27	24	34
2014	Information technology	16	28	33	11	7	3	2	19	46	121
2014	Internal audit	0	0	55	36	9	0	0	45	0	11
2014	Evaluation	15	15	25	30	8	7	0	41	32	13
2014	Other services to the public	32	18	33	8	2	1	5	10	54	167
2014	None of the above	28	26	24	12	5	2	3	18	57	195

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	47	34	7	6	7	0	0	81	12	218
2017	Health care practitioners	34	33	10	12	9	1	1	69	21	165
2017	Communications or public affairs	43	26	10	11	7	2	0	70	19	63
2017	Access to information and privacy	74	16	7	3	0	0	0	90	3	30
2017	Security	18	34	9	18	20	0	0	53	38	10
2017	Legal services	42	36	6	2	13	0	0	79	15	45
2017	Administration and operations	38	30	8	12	12	1	0	68	24	486
2017	Human resources	57	28	8	6	1	0	0	85	7	91
2017	Financial management	41	40	6	0	13	0	0	81	13	63
2017	Information management	74	14	4	7	0	0	0	89	7	25
2017	Information technology	44	36	8	7	4	1	0	80	12	100
2017	Evaluation	21	50	15	14	0	0	0	71	14	14
2017	Data sciences	34	44	11	11	0	0	0	78	11	16
2017	Policy	56	19	6	10	6	3	0	77	17	67
2017	Project management	46	22	10	17	2	2	0	70	20	39
2017	Other services to the public	34	29	12	12	14	0	0	63	26	221
2017	None of the above	36	26	10	18	10	0	0	63	28	231
2014	Client contact centre	37	34	14	10	3	2	0	73	13	213
2014	Health care practitioners	39	31	9	10	11	0	0	70	21	115
2014	Communications or public affairs	17	60	2	7	4	10	0	85	13	62
2014	Access to information and privacy	69	26	0	4	1	0	0	95	5	35
2014	Security	22	46	10	15	7	0	0	68	22	13
2014	Legal services	61	20	4	7	8	0	0	81	15	53
2014	Administration and operations	37	28	11	13	10	1	0	65	24	392
2014	Human resources	54	19	5	5	16	1	0	74	21	95
2014	Financial management	49	30	6	6	9	0	0	79	15	72
2014	Procurement	40	36	0	12	12	0	0	76	24	10
2014	Information management	43	22	8	10	15	3	0	67	25	34
2014	Information technology	44	28	8	12	8	0	0	73	20	122
2014	Internal audit	38	53	9	0	0	0	0	91	0	11
2014	Evaluation	55	38	7	0	0	0	0	93	0	13
2014	Other services to the public	38	30	9	9	12	2	0	69	21	169
2014	None of the above	27	36	15	16	7	0	1	63	22	197

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	40	8	8	1	0	1	82	10	218
2017	Health care practitioners	35	42	8	12	3	0	0	77	16	164
2017	Communications or public affairs	39	40	6	7	5	2	0	82	12	63
2017	Access to information and privacy	68	23	9	0	0	0	0	91	0	30
2017	Security	0	62	0	9	29	0	0	62	38	10
2017	Legal services	52	17	11	11	9	0	0	69	20	45
2017	Administration and operations	42	35	10	8	5	1	0	77	13	485
2017	Human resources	65	30	2	3	0	0	0	95	3	91
2017	Financial management	50	30	5	11	5	0	0	79	16	63
2017	Information management	54	42	4	0	0	0	0	96	0	25
2017	Information technology	54	37	7	2	0	0	0	91	2	100
2017	Evaluation	56	28	8	7	0	0	0	84	7	14
2017	Data sciences	67	16	17	0	0	0	0	83	0	16
2017	Policy	58	28	6	7	1	0	0	86	9	67
2017	Project management	49	37	0	12	0	2	0	88	12	39
2017	Other services to the public	36	34	9	9	12	0	0	70	21	220
2017	None of the above	38	37	10	9	4	1	0	76	14	229
2014	Client contact centre	36	42	9	10	3	0	0	78	13	213
2014	Health care practitioners	35	38	8	14	3	0	1	74	18	116
2014	Communications or public affairs	32	62	2	3	2	0	0	94	5	62
2014	Access to information and privacy	73	11	16	0	0	0	0	84	0	35
2014	Security	0	45	33	15	7	0	0	45	22	13
2014	Legal services	52	37	1	6	3	0	0	89	10	53
2014	Administration and operations	36	37	9	10	7	0	0	74	17	393
2014	Human resources	57	22	4	15	1	1	0	80	16	94
2014	Financial management	39	44	8	4	4	0	0	83	8	72
2014	Procurement	40	24	36	0	0	0	0	64	0	10
2014	Information management	46	45	2	0	4	3	0	93	5	34
2014	Information technology	49	34	6	8	2	1	0	83	11	122
2014	Internal audit	57	43	0	0	0	0	0	100	0	11
2014	Evaluation	68	32	0	0	0	0	0	100	0	13
2014	Other services to the public	42	33	9	11	6	0	0	75	16	169
2014	None of the above	30	40	11	17	2	0	0	70	19	197

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	43	13	3	4	1	1	80	7	218
2017	Health care practitioners	41	30	18	5	3	2	1	73	8	164
2017	Communications or public affairs	40	36	11	4	0	6	2	83	5	63
2017	Access to information and privacy	80	20	0	0	0	0	0	100	0	29
2017	Security	37	43	10	9	0	0	0	80	9	10
2017	Legal services	33	33	15	2	9	8	0	72	12	45
2017	Administration and operations	37	34	16	5	3	4	0	75	9	485
2017	Human resources	38	36	16	4	3	3	0	76	7	90
2017	Financial management	45	30	14	5	5	0	2	76	9	63
2017	Information management	64	22	8	0	3	3	0	89	4	25
2017	Information technology	33	44	13	3	1	7	0	82	4	100
2017	Evaluation	28	49	0	7	8	7	0	83	17	14
2017	Data sciences	29	40	18	0	0	12	0	79	0	15
2017	Policy	36	38	9	4	6	8	0	80	11	67
2017	Project management	33	34	20	0	2	10	0	75	3	39
2017	Other services to the public	35	30	18	6	6	4	1	68	13	220
2017	None of the above	33	34	21	6	3	3	0	69	9	231
2014	Client contact centre	39	35	14	5	3	2	0	76	9	213
2014	Health care practitioners	40	37	16	2	2	2	1	80	3	116
2014	Communications or public affairs	25	14	48	5	3	5	0	40	9	62
2014	Access to information and privacy	73	13	5	0	0	9	0	95	0	35
2014	Security	39	16	20	8	8	9	0	61	17	12
2014	Legal services	37	41	5	10	3	4	0	81	14	53
2014	Administration and operations	38	35	13	6	3	4	1	77	9	393
2014	Human resources	28	52	12	2	1	6	0	84	3	95
2014	Financial management	38	27	13	1	5	8	8	77	8	72
2014	Procurement	40	24	12	0	0	24	0	84	0	10
2014	Information management	46	17	28	0	0	7	2	70	0	34
2014	Information technology	37	39	14	1	1	8	0	83	2	122
2014	Internal audit	47	45	9	0	0	0	0	91	0	11
2014	Evaluation	31	39	30	0	0	0	0	70	0	13
2014	Other services to the public	32	35	20	5	2	6	0	72	7	168
2014	None of the above	29	36	21	6	2	6	0	69	8	196

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	39	11	6	3	0	1	80	9	219
2017	Health care practitioners	35	33	16	9	3	3	0	71	13	165
2017	Communications or public affairs	41	43	10	5	2	0	0	84	6	63
2017	Access to information and privacy	68	28	3	0	0	0	0	97	0	30
2017	Security	37	34	10	18	0	0	0	71	18	10
2017	Legal services	47	37	6	6	4	0	0	84	11	45
2017	Administration and operations	36	39	12	7	3	2	0	77	10	486
2017	Human resources	42	37	8	9	3	1	0	80	12	91
2017	Financial management	43	32	19	6	0	0	0	75	6	63
2017	Information management	68	25	3	4	0	0	0	93	4	25
2017	Information technology	44	42	8	5	0	1	0	87	5	100
2017	Evaluation	36	35	22	0	0	7	0	76	0	14
2017	Data sciences	29	43	12	5	0	10	0	81	6	16
2017	Policy	38	38	10	4	4	5	0	80	9	67
2017	Project management	37	37	14	7	0	5	0	77	8	39
2017	Other services to the public	36	38	9	9	6	2	0	75	15	220
2017	None of the above	32	37	18	8	3	2	0	70	11	230
2014	Client contact centre	34	41	14	7	2	1	0	77	9	213
2014	Health care practitioners	41	36	11	5	5	2	0	78	11	116
2014	Communications or public affairs	25	60	4	8	2	2	0	86	9	62
2014	Access to information and privacy	76	21	3	0	0	0	0	97	0	35
2014	Security	36	22	17	16	0	9	0	64	17	13
2014	Legal services	45	37	7	8	1	2	0	84	9	53
2014	Administration and operations	36	39	11	8	5	2	0	76	13	393
2014	Human resources	24	50	7	8	10	1	0	75	18	95
2014	Financial management	42	30	14	2	4	8	0	78	6	72
2014	Procurement	40	36	12	0	0	12	0	86	0	10
2014	Information management	47	27	18	4	2	3	0	76	6	34
2014	Information technology	37	39	12	6	0	5	0	81	6	122
2014	Internal audit	55	45	0	0	0	0	0	100	0	11
2014	Evaluation	39	39	22	0	0	0	0	78	0	13
2014	Other services to the public	29	45	13	6	5	2	0	75	11	169
2014	None of the above	36	26	22	9	3	3	0	65	12	197

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	38	8	7	2	0	83	9	219
2017	Health care practitioners	43	37	7	6	6	0	81	12	165
2017	Communications or public affairs	53	32	9	6	0	0	85	6	63
2017	Access to information and privacy	77	23	0	0	0	0	100	0	29
2017	Security	46	25	0	18	10	0	71	29	10
2017	Legal services	53	36	4	2	4	0	89	6	45
2017	Administration and operations	44	36	10	7	3	0	79	10	484
2017	Human resources	48	36	4	8	4	0	84	12	91
2017	Financial management	47	31	16	3	3	0	78	6	63
2017	Information management	77	20	3	0	0	0	97	0	25
2017	Information technology	53	38	7	2	0	0	91	2	100
2017	Evaluation	50	34	0	16	0	0	84	16	14
2017	Data sciences	51	32	5	12	0	0	83	12	16
2017	Policy	49	38	1	8	4	0	87	12	67
2017	Project management	46	39	5	5	5	0	85	10	39
2017	Other services to the public	37	38	9	11	6	0	75	17	220
2017	None of the above	37	34	13	11	5	0	72	15	230
2014	Client contact centre	39	39	11	6	4	0	78	11	213
2014	Health care practitioners	43	36	7	7	7	0	79	14	116
2014	Communications or public affairs	25	59	7	8	2	0	84	9	62
2014	Access to information and privacy	67	30	3	0	0	0	97	0	35
2014	Security	15	38	17	23	7	0	52	30	13
2014	Legal services	51	34	5	6	4	0	85	10	53
2014	Administration and operations	37	37	10	9	7	0	74	16	393
2014	Human resources	35	41	5	6	13	0	75	19	95
2014	Financial management	35	38	13	10	4	0	73	14	72
2014	Procurement	28	60	12	0	0	0	88	0	10
2014	Information management	52	26	14	4	2	3	80	6	34
2014	Information technology	40	40	13	3	4	1	80	7	122
2014	Internal audit	45	45	0	10	0	0	90	10	11
2014	Evaluation	62	23	0	7	7	0	85	15	13
2014	Other services to the public	36	34	14	10	4	1	71	14	168
2014	None of the above	23	41	14	17	4	0	64	21	195

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	29	17	12	9	5	4	59	22	219
2017	Health care practitioners	22	27	17	12	17	5	1	52	30	164
2017	Communications or public affairs	22	34	12	10	10	5	6	63	24	63
2017	Access to information and privacy	49	26	6	7	0	12	0	85	8	30
2017	Security	18	34	9	0	38	0	0	53	38	10
2017	Legal services	25	35	19	2	15	2	2	62	18	45
2017	Administration and operations	24	30	14	13	11	6	2	59	26	485
2017	Human resources	48	27	12	5	3	2	3	79	9	91
2017	Financial management	30	29	19	6	8	5	3	64	15	63
2017	Information management	65	24	7	0	0	3	0	93	0	25
2017	Information technology	29	30	16	14	2	5	4	65	18	100
2017	Evaluation	36	20	7	13	16	8	0	61	32	14
2017	Data sciences	12	40	21	11	0	16	0	62	13	16
2017	Policy	41	26	12	7	3	6	4	76	11	67
2017	Project management	29	31	10	10	5	10	5	71	17	39
2017	Other services to the public	21	27	15	9	20	4	3	52	31	221
2017	None of the above	24	28	19	12	11	5	1	55	25	230
2014	Client contact centre	23	34	17	10	9	3	4	61	20	212
2014	Health care practitioners	24	26	16	9	15	7	2	56	26	116
2014	Communications or public affairs	15	18	46	6	3	2	10	37	10	62
2014	Access to information and privacy	53	20	7	0	0	3	18	91	0	35
2014	Security	15	29	17	15	25	0	0	44	39	13
2014	Legal services	48	21	11	12	6	0	1	70	18	53
2014	Administration and operations	25	29	17	11	9	5	4	59	22	391
2014	Human resources	42	22	11	6	14	4	1	67	21	95
2014	Financial management	30	30	17	12	11	0	1	60	23	72
2014	Procurement	26	62	0	12	0	0	0	88	12	10
2014	Information management	28	21	35	3	6	8	0	52	10	34
2014	Information technology	34	30	14	5	13	3	1	67	19	122
2014	Internal audit	47	26	10	0	0	17	0	88	0	11
2014	Evaluation	39	0	31	0	0	15	16	56	0	13
2014	Other services to the public	23	26	17	10	15	4	5	54	28	169
2014	None of the above	21	30	21	16	7	3	2	54	24	197

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	49	9	4	2	0	0	85	6	218
2017	Health care practitioners	46	39	9	3	1	2	0	86	5	165
2017	Communications or public affairs	53	40	3	3	2	0	0	93	5	63
2017	Access to information and privacy	54	40	3	0	0	0	3	97	0	30
2017	Security	18	43	18	20	0	0	0	62	20	10
2017	Legal services	57	30	4	6	0	0	2	89	7	45
2017	Administration and operations	44	39	11	4	1	1	0	84	5	486
2017	Human resources	39	43	5	6	3	2	1	85	9	91
2017	Financial management	44	37	9	2	3	2	2	85	5	63
2017	Information management	60	36	4	0	0	0	0	96	0	25
2017	Information technology	55	30	11	2	0	3	0	87	2	100
2017	Evaluation	43	42	16	0	0	0	0	84	0	14
2017	Data sciences	45	38	12	0	5	0	0	83	5	16
2017	Policy	51	32	3	11	1	1	0	84	13	67
2017	Project management	52	34	10	0	2	2	0	88	3	39
2017	Other services to the public	46	38	8	6	2	0	0	84	8	221
2017	None of the above	40	41	10	4	2	2	0	83	6	232
2014	Client contact centre	44	42	11	1	0	1	0	87	2	213
2014	Health care practitioners	49	32	6	8	2	2	0	83	10	116
2014	Communications or public affairs	29	19	46	4	3	0	0	48	7	62
2014	Access to information and privacy	85	12	1	2	0	0	0	97	2	35
2014	Security	16	36	17	15	7	9	0	57	24	13
2014	Legal services	63	26	5	0	2	3	0	92	2	53
2014	Administration and operations	42	40	7	5	3	2	0	84	9	392
2014	Human resources	45	42	8	1	1	3	0	90	2	95
2014	Financial management	38	34	14	4	1	1	8	78	6	72
2014	Procurement	40	48	0	0	0	12	0	100	0	10
2014	Information management	44	28	23	3	0	2	0	74	3	34
2014	Information technology	43	46	7	2	0	2	0	91	2	122
2014	Internal audit	53	19	17	10	0	0	0	72	10	11
2014	Evaluation	38	62	0	0	0	0	0	100	0	13
2014	Other services to the public	51	36	6	5	1	1	0	88	6	168
2014	None of the above	33	41	16	5	2	3	1	76	8	197

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	36	10	10	5	1	1	74	15	219
2017	Health care practitioners	36	34	13	7	8	2	1	72	15	164
2017	Communications or public affairs	36	28	6	15	6	6	2	70	23	63
2017	Access to information and privacy	53	29	7	8	3	0	0	82	11	30
2017	Security	46	9	0	9	35	0	0	55	45	10
2017	Legal services	44	26	14	11	2	2	0	72	13	45
2017	Administration and operations	33	35	13	10	6	2	1	70	17	485
2017	Human resources	53	32	6	8	0	0	1	86	8	91
2017	Financial management	40	28	17	9	5	2	0	69	14	63
2017	Information management	59	23	14	4	0	0	0	82	4	25
2017	Information technology	33	38	19	4	3	1	2	73	7	100
2017	Evaluation	29	40	0	15	8	7	0	75	25	14
2017	Data sciences	10	51	5	16	11	6	0	65	29	16
2017	Policy	40	38	7	6	8	1	0	79	14	67
2017	Project management	37	34	10	10	2	8	0	76	13	39
2017	Other services to the public	33	34	10	13	7	1	1	69	20	219
2017	None of the above	26	41	12	9	8	2	1	71	17	230
2014	Client contact centre	35	45	10	5	2	1	3	83	7	213
2014	Health care practitioners	41	34	11	7	5	1	0	76	13	116
2014	Communications or public affairs	13	30	47	6	2	2	0	43	8	62
2014	Access to information and privacy	81	12	6	1	0	0	0	93	1	35
2014	Security	29	29	26	0	7	9	0	64	8	13
2014	Legal services	50	33	9	3	5	0	0	83	8	53
2014	Administration and operations	35	29	13	9	10	3	1	67	20	393
2014	Human resources	39	39	8	1	10	1	2	81	11	95
2014	Financial management	25	44	13	10	6	2	0	71	16	72
2014	Procurement	38	36	24	0	2	0	0	74	2	10
2014	Information management	50	18	13	0	4	14	0	79	5	34
2014	Information technology	33	46	10	5	1	3	1	82	7	122
2014	Internal audit	36	43	10	10	0	0	0	79	10	11
2014	Evaluation	47	38	15	0	0	0	0	85	0	13
2014	Other services to the public	30	47	8	7	5	2	1	79	13	169
2014	None of the above	33	33	18	9	4	1	2	68	13	196

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	30	21	14	7	5	1	56	22	217
2017	Health care practitioners	24	25	24	13	12	2	0	50	26	164
2017	Communications or public affairs	18	36	14	19	3	8	2	60	24	63
2017	Access to information and privacy	37	41	6	9	0	0	7	83	10	30
2017	Security	0	37	0	9	45	0	9	41	59	10
2017	Legal services	23	48	11	4	9	2	2	74	14	44
2017	Administration and operations	19	28	25	15	10	3	1	49	25	486
2017	Human resources	21	40	19	13	4	3	0	63	17	91
2017	Financial management	22	23	28	14	6	5	2	48	22	63
2017	Information management	34	19	20	20	0	6	0	57	21	25
2017	Information technology	14	37	28	11	5	3	1	54	17	100
2017	Evaluation	21	28	20	15	16	0	0	49	31	14
2017	Data sciences	16	23	11	38	12	0	0	39	50	16
2017	Policy	16	36	25	12	9	2	0	53	21	66
2017	Project management	22	27	29	12	5	5	0	52	18	39
2017	Other services to the public	22	23	24	15	12	3	0	46	28	221
2017	None of the above	17	28	23	13	13	5	2	48	28	231
2014	Client contact centre	18	33	24	14	5	5	1	54	20	213
2014	Health care practitioners	37	17	17	11	14	4	0	56	26	116
2014	Communications or public affairs	5	17	11	50	7	11	0	25	63	62
2014	Access to information and privacy	38	18	11	5	0	19	9	78	7	35
2014	Security	7	52	7	0	23	10	0	66	26	13
2014	Legal services	39	33	12	6	8	2	0	73	15	53
2014	Administration and operations	16	31	24	12	9	6	1	51	23	393
2014	Human resources	27	39	12	8	13	2	0	67	21	95
2014	Financial management	10	25	28	19	12	5	0	37	33	72
2014	Procurement	38	12	48	2	0	0	0	50	2	10
2014	Information management	9	27	27	4	7	26	0	49	15	34
2014	Information technology	17	32	23	17	5	5	1	52	23	122
2014	Internal audit	17	26	17	19	0	20	0	54	24	11
2014	Evaluation	22	33	37	9	0	0	0	55	9	13
2014	Other services to the public	16	29	24	14	10	7	1	49	26	169
2014	None of the above	18	25	21	18	11	4	3	46	31	197

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	31	17	12	10	4	1	59	23	218
2017	Health care practitioners	20	23	19	16	12	8	1	48	31	165
2017	Communications or public affairs	19	24	12	24	11	4	5	48	39	63
2017	Access to information and privacy	37	20	13	12	3	12	3	67	18	30
2017	Security	9	28	16	9	20	9	9	45	35	10
2017	Legal services	27	24	15	2	15	15	2	61	21	45
2017	Administration and operations	15	24	15	19	16	10	1	44	40	485
2017	Human resources	20	21	18	16	13	5	6	47	33	91
2017	Financial management	19	25	17	18	14	7	0	47	35	63
2017	Information management	35	18	20	11	4	9	3	60	17	25
2017	Information technology	16	27	24	15	6	12	1	49	24	100
2017	Evaluation	13	0	13	22	16	36	0	21	58	14
2017	Data sciences	16	23	21	16	18	5	0	41	36	16
2017	Policy	22	21	27	14	5	11	1	48	22	67
2017	Project management	13	28	12	15	12	18	2	51	34	39
2017	Other services to the public	18	23	15	19	16	7	2	45	39	221
2017	None of the above	15	17	22	22	14	8	3	36	40	231
2014	Client contact centre	19	31	16	15	10	6	2	55	28	213
2014	Health care practitioners	22	27	11	12	14	11	3	57	30	116
2014	Communications or public affairs	4	12	7	54	8	2	12	18	73	61
2014	Access to information and privacy	43	20	6	5	5	19	2	80	13	35
2014	Security	0	29	0	7	30	18	15	44	56	13
2014	Legal services	34	17	14	10	8	7	10	61	22	53
2014	Administration and operations	13	23	19	19	17	6	2	40	39	392
2014	Human resources	21	28	18	14	15	4	1	51	30	95
2014	Financial management	14	19	22	17	15	4	9	37	37	72
2014	Procurement	26	12	24	12	14	12	0	43	29	10
2014	Information management	10	17	10	8	9	24	23	50	31	34
2014	Information technology	15	30	15	14	15	8	1	51	32	122
2014	Internal audit	36	9	17	9	21	9	0	49	32	11
2014	Evaluation	17	7	30	16	7	22	0	31	30	13
2014	Other services to the public	10	31	15	15	15	11	3	47	35	168
2014	None of the above	12	18	23	20	15	7	4	34	40	197

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	51	5	13	3	79	16	219
2017	Health care practitioners	26	52	3	16	2	78	19	165
2017	Communications or public affairs	37	50	3	7	3	87	10	63
2017	Access to information and privacy	77	23	0	0	0	100	0	30
2017	Security	55	25	0	20	0	80	20	10
2017	Legal services	32	51	0	11	6	83	17	45
2017	Administration and operations	34	49	4	10	2	84	12	485
2017	Human resources	37	50	3	8	1	88	9	91
2017	Financial management	50	37	5	8	0	87	8	63
2017	Information management	64	25	7	3	0	90	3	25
2017	Information technology	38	43	6	12	1	81	13	100
2017	Evaluation	59	41	0	0	0	100	0	14
2017	Data sciences	22	55	12	5	6	77	12	16
2017	Policy	38	48	4	6	3	87	9	67
2017	Project management	43	49	0	5	2	93	7	39
2017	Other services to the public	29	49	4	11	7	78	19	221
2017	None of the above	31	44	7	14	4	75	18	232
2014	Client contact centre	31	38	6	17	7	69	24	213
2014	Health care practitioners	34	30	7	14	15	64	29	116
2014	Communications or public affairs	12	65	4	16	3	77	20	62
2014	Access to information and privacy	84	12	1	3	0	96	3	35
2014	Security	54	39	7	0	0	93	0	13
2014	Legal services	39	36	1	10	13	75	23	52
2014	Administration and operations	37	43	4	12	5	79	17	393
2014	Human resources	42	34	1	12	11	76	23	95
2014	Financial management	46	44	2	6	2	90	8	72
2014	Procurement	28	60	0	12	0	88	12	10
2014	Information management	44	40	6	8	2	84	10	34
2014	Information technology	41	43	7	6	3	84	9	122
2014	Internal audit	47	43	10	0	0	90	0	11
2014	Evaluation	23	61	0	16	0	84	16	13
2014	Other services to the public	28	43	7	14	8	72	22	169
2014	None of the above	27	51	4	16	2	77	18	196

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	32	7	17	8	0	0	68	25	219
2017	Health care practitioners	28	30	10	17	16	0	0	58	32	165
2017	Communications or public affairs	48	37	3	6	6	0	0	85	12	63
2017	Access to information and privacy	71	29	0	0	0	0	0	100	0	30
2017	Security	46	45	9	0	0	0	0	91	0	10
2017	Legal services	40	38	4	9	9	0	0	78	18	45
2017	Administration and operations	43	33	4	11	8	0	0	76	20	484
2017	Human resources	50	35	1	11	3	0	0	85	14	91
2017	Financial management	50	44	2	3	2	0	0	94	5	63
2017	Information management	52	33	7	8	0	0	0	85	8	24
2017	Information technology	57	32	5	4	2	0	0	89	6	100
2017	Evaluation	56	22	0	22	0	0	0	78	22	14
2017	Data sciences	66	5	12	12	0	0	5	75	12	16
2017	Policy	50	31	6	6	7	0	0	81	13	67
2017	Project management	34	42	5	10	10	0	0	76	19	39
2017	Other services to the public	32	32	6	19	10	0	0	64	30	221
2017	None of the above	35	40	6	10	9	0	0	75	19	231
2014	Client contact centre	35	36	6	13	10	0	0	71	23	212
2014	Health care practitioners	39	21	8	13	11	9	0	65	26	116
2014	Communications or public affairs	30	16	2	49	4	0	0	46	52	62
2014	Access to information and privacy	81	14	3	3	0	0	0	95	3	35
2014	Security	45	48	0	0	7	0	0	93	7	13
2014	Legal services	37	33	7	12	10	1	0	71	22	53
2014	Administration and operations	48	31	5	10	5	0	0	79	15	393
2014	Human resources	46	44	2	5	4	0	0	89	9	95
2014	Financial management	42	36	8	9	4	0	0	78	14	72
2014	Procurement	28	60	0	12	0	0	0	88	12	10
2014	Information management	57	31	4	0	7	0	0	88	7	34
2014	Information technology	51	35	4	5	5	0	0	86	10	122
2014	Internal audit	64	36	0	0	0	0	0	100	0	11
2014	Evaluation	45	38	0	16	0	0	0	84	16	13
2014	Other services to the public	36	30	11	14	9	0	0	66	23	168
2014	None of the above	38	35	6	12	10	0	0	73	21	195

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	41	7	14	2	0	0	76	16	219
2017	Health care practitioners	37	42	7	11	3	0	0	79	14	164
2017	Communications or public affairs	60	28	7	4	0	0	0	88	4	63
2017	Access to information and privacy	81	16	0	3	0	0	0	97	3	30
2017	Security	46	25	18	10	0	0	0	71	10	10
2017	Legal services	41	39	2	13	4	0	0	80	17	45
2017	Administration and operations	46	34	8	8	4	0	0	80	13	481
2017	Human resources	44	44	7	2	2	0	0	89	4	91
2017	Financial management	52	42	3	3	0	0	0	94	3	63
2017	Information management	75	21	4	0	0	0	0	96	0	25
2017	Information technology	56	33	6	3	2	0	0	89	5	100
2017	Evaluation	63	21	16	0	0	0	0	84	0	14
2017	Data sciences	55	21	12	6	0	0	5	81	6	16
2017	Policy	53	34	6	3	3	0	1	88	6	67
2017	Project management	58	32	0	5	5	0	0	90	10	39
2017	Other services to the public	36	30	11	16	7	0	0	66	23	221
2017	None of the above	36	37	7	15	6	0	0	73	20	232
2014	Client contact centre	38	36	10	11	4	0	0	75	15	213
2014	Health care practitioners	49	24	4	13	10	0	1	73	22	116
2014	Communications or public affairs	29	60	7	3	1	0	0	89	4	62
2014	Access to information and privacy	75	22	1	1	0	0	0	97	1	35
2014	Security	71	22	7	0	0	0	0	93	0	13
2014	Legal services	33	48	2	11	6	0	0	81	17	53
2014	Administration and operations	39	37	8	12	3	1	0	77	15	392
2014	Human resources	47	33	8	2	9	0	0	81	12	95
2014	Financial management	38	45	8	7	3	0	0	82	10	72
2014	Procurement	38	38	12	0	12	0	0	76	12	10
2014	Information management	44	27	26	0	2	0	0	72	2	34
2014	Information technology	48	37	8	5	1	1	0	86	6	122
2014	Internal audit	74	26	0	0	0	0	0	100	0	11
2014	Evaluation	54	29	0	17	0	0	0	83	17	13
2014	Other services to the public	36	34	7	15	6	0	0	71	22	169
2014	None of the above	37	41	7	7	7	0	0	78	14	196

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	62	30	1	5	1	0	0	93	6	218
2017	Health care practitioners	79	15	1	3	0	0	1	96	3	165
2017	Communications or public affairs	74	23	2	2	0	0	0	97	2	61
2017	Access to information and privacy	90	10	0	0	0	0	0	100	0	30
2017	Security	71	20	0	9	0	0	0	91	9	10
2017	Legal services	81	13	0	2	2	2	0	96	4	45
2017	Administration and operations	80	16	1	1	1	0	1	97	2	483
2017	Human resources	78	15	1	5	0	0	0	94	5	90
2017	Financial management	76	12	5	5	2	0	0	89	6	63
2017	Information management	96	4	0	0	0	0	0	100	0	25
2017	Information technology	78	15	2	2	0	1	2	96	2	99
2017	Evaluation	93	7	0	0	0	0	0	100	0	14
2017	Data sciences	77	12	6	0	0	0	5	94	0	16
2017	Policy	82	6	3	3	1	3	2	92	5	66
2017	Project management	76	20	2	2	0	0	0	95	2	39
2017	Other services to the public	78	17	3	1	0	0	0	95	1	221
2017	None of the above	72	20	5	2	1	0	1	93	3	230
2014	Client contact centre	65	28	4	3	0	0	0	93	4	213
2014	Health care practitioners	75	15	2	8	0	0	0	90	8	116
2014	Communications or public affairs	85	10	2	2	2	0	0	95	4	62
2014	Access to information and privacy	94	4	2	0	0	0	0	98	0	35
2014	Security	93	7	0	0	0	0	0	100	0	13
2014	Legal services	72	23	5	0	0	0	0	95	0	53
2014	Administration and operations	78	16	2	1	1	0	1	95	3	393
2014	Human resources	72	25	0	1	2	0	0	98	2	95
2014	Financial management	75	17	2	3	3	0	0	92	5	72
2014	Procurement	76	24	0	0	0	0	0	100	0	10
2014	Information management	76	16	4	0	0	0	4	95	0	34
2014	Information technology	75	18	4	2	1	0	0	93	3	122
2014	Internal audit	74	26	0	0	0	0	0	100	0	11
2014	Evaluation	91	0	0	9	0	0	0	91	9	13
2014	Other services to the public	75	19	3	1	1	0	0	95	2	169
2014	None of the above	75	19	2	3	0	0	0	95	3	196

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	24	6	9	5	0	1	81	14	219
2017	Health care practitioners	73	15	2	8	1	0	1	89	9	165
2017	Communications or public affairs	76	18	1	3	2	0	0	94	4	63
2017	Access to information and privacy	87	10	0	3	0	0	0	97	3	30
2017	Security	62	38	0	0	0	0	0	100	0	10
2017	Legal services	74	11	9	2	2	2	0	87	4	45
2017	Administration and operations	75	16	4	2	1	0	2	93	3	485
2017	Human resources	65	24	2	5	4	0	0	89	9	90
2017	Financial management	67	19	5	5	5	0	0	86	10	63
2017	Information management	87	9	0	0	0	0	3	100	0	25
2017	Information technology	74	20	2	2	0	0	2	96	2	100
2017	Evaluation	93	7	0	0	0	0	0	100	0	14
2017	Data sciences	82	6	6	0	0	0	5	94	0	16
2017	Policy	75	10	6	4	3	0	2	87	7	67
2017	Project management	75	10	5	5	2	0	2	87	8	39
2017	Other services to the public	79	11	3	1	3	0	2	92	5	220
2017	None of the above	68	20	5	4	2	0	1	89	6	232
2014	Client contact centre	57	23	5	10	4	0	2	81	14	212
2014	Health care practitioners	71	13	11	4	1	0	0	84	5	116
2014	Communications or public affairs	85	5	2	4	3	0	1	90	8	61
2014	Access to information and privacy	90	9	0	1	0	0	0	99	1	35
2014	Security	40	52	0	7	0	0	0	93	7	13
2014	Legal services	71	20	0	7	1	1	0	92	8	53
2014	Administration and operations	67	18	4	5	2	0	3	88	8	393
2014	Human resources	54	23	13	9	2	0	0	76	11	95
2014	Financial management	60	19	5	9	4	0	3	81	14	72
2014	Procurement	74	12	14	0	0	0	0	86	0	10
2014	Information management	59	21	2	16	0	0	2	82	16	34
2014	Information technology	69	21	4	2	2	0	1	91	5	122
2014	Internal audit	74	17	0	9	0	0	0	91	9	11
2014	Evaluation	77	23	0	0	0	0	0	100	0	13
2014	Other services to the public	68	25	4	2	0	0	1	93	3	169
2014	None of the above	72	17	3	5	2	0	0	89	7	195

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	70	17	4	6	2	0	1	88	8	219
2017	Health care practitioners	75	14	4	4	2	0	2	90	6	165
2017	Communications or public affairs	75	19	2	3	2	0	0	94	5	63
2017	Access to information and privacy	90	0	7	0	0	0	3	93	0	30
2017	Security	53	20	18	9	0	0	0	72	9	10
2017	Legal services	72	15	2	7	0	0	4	91	7	45
2017	Administration and operations	77	9	5	1	3	1	4	90	4	484
2017	Human resources	73	11	9	4	1	0	2	86	5	91
2017	Financial management	68	15	8	0	5	0	4	87	5	63
2017	Information management	89	7	0	0	0	0	3	100	0	25
2017	Information technology	74	14	6	2	2	0	2	90	4	100
2017	Evaluation	85	7	0	0	0	0	8	100	0	14
2017	Data sciences	82	6	6	0	0	0	5	94	0	16
2017	Policy	84	7	3	3	1	0	1	93	4	67
2017	Project management	69	24	0	5	0	0	2	95	5	39
2017	Other services to the public	83	4	5	3	1	0	4	91	4	220
2017	None of the above	72	13	4	3	3	0	5	90	6	231
2014	Client contact centre	72	16	5	2	2	1	3	91	4	213
2014	Health care practitioners	82	10	4	0	3	0	1	93	3	116
2014	Communications or public affairs	42	47	3	3	3	0	2	90	7	62
2014	Access to information and privacy	91	3	1	2	3	0	0	94	4	35
2014	Security	70	16	7	7	0	0	0	85	7	13
2014	Legal services	78	13	4	0	3	0	1	93	3	53
2014	Administration and operations	70	11	6	3	4	0	6	86	7	393
2014	Human resources	66	21	4	7	2	0	0	87	9	95
2014	Financial management	70	7	2	4	10	2	5	82	15	72
2014	Procurement	62	38	0	0	0	0	0	100	0	10
2014	Information management	73	6	2	12	0	0	6	85	13	34
2014	Information technology	70	14	6	4	2	0	4	87	6	122
2014	Internal audit	91	9	0	0	0	0	0	100	0	11
2014	Evaluation	77	15	0	9	0	0	0	91	9	13
2014	Other services to the public	72	14	4	6	1	0	2	89	7	169
2014	None of the above	75	12	7	3	1	1	2	89	4	197

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	80	14	3	1	1	0	1	95	2	219
2017	Health care practitioners	79	13	4	2	1	0	1	93	3	165
2017	Communications or public affairs	83	10	3	3	2	0	0	93	4	63
2017	Access to information and privacy	87	7	0	0	3	0	3	97	3	30
2017	Security	82	18	0	0	0	0	0	100	0	10
2017	Legal services	85	9	2	2	0	0	2	96	2	45
2017	Administration and operations	83	8	4	1	2	0	3	94	2	486
2017	Human resources	85	6	5	1	2	0	1	92	3	90
2017	Financial management	83	10	3	0	3	0	2	94	3	63
2017	Information management	93	0	0	0	3	0	3	96	4	25
2017	Information technology	87	6	3	1	1	0	2	95	2	100
2017	Evaluation	78	7	0	0	0	0	15	100	0	14
2017	Data sciences	88	6	0	0	0	0	5	100	0	16
2017	Policy	87	2	6	3	1	0	2	90	4	66
2017	Project management	80	12	5	0	0	0	2	95	0	39
2017	Other services to the public	87	5	3	2	1	0	2	94	3	220
2017	None of the above	81	7	5	0	3	0	4	92	3	232
2014	Client contact centre	82	8	3	2	2	0	4	94	4	213
2014	Health care practitioners	78	13	5	0	3	0	1	92	3	115
2014	Communications or public affairs	85	7	2	3	3	0	1	92	5	62
2014	Access to information and privacy	90	6	1	2	1	0	0	96	3	35
2014	Security	77	7	7	0	0	0	9	92	0	13
2014	Legal services	88	8	1	1	0	0	1	97	1	53
2014	Administration and operations	82	6	3	1	3	0	4	92	5	393
2014	Human resources	83	10	3	2	2	0	0	93	4	95
2014	Financial management	72	8	1	2	11	2	4	84	14	72
2014	Procurement	76	12	12	0	0	0	0	88	0	10
2014	Information management	80	2	0	12	0	3	4	87	13	34
2014	Information technology	74	17	4	2	0	0	3	94	2	122
2014	Internal audit	74	26	0	0	0	0	0	100	0	11
2014	Evaluation	85	7	0	0	0	7	0	100	0	13
2014	Other services to the public	82	6	3	2	1	0	5	93	4	167
2014	None of the above	84	9	4	2	0	0	1	95	2	197

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	59	22	7	6	3	0	3	84	9	219
2017	Health care practitioners	75	11	6	4	1	0	4	89	4	164
2017	Communications or public affairs	62	19	7	4	2	2	3	86	6	63
2017	Access to information and privacy	78	13	7	3	0	0	0	90	3	30
2017	Security	72	18	0	9	0	0	0	91	9	10
2017	Legal services	67	13	9	7	0	0	4	84	7	45
2017	Administration and operations	70	15	6	3	1	0	5	90	4	486
2017	Human resources	70	15	8	5	2	0	0	85	7	91
2017	Financial management	63	20	5	2	8	0	2	85	10	63
2017	Information management	81	10	3	0	0	6	0	96	0	25
2017	Information technology	63	24	6	4	1	1	2	89	5	100
2017	Evaluation	57	21	7	0	0	0	15	92	0	14
2017	Data sciences	66	12	6	0	0	0	16	93	0	16
2017	Policy	72	10	9	1	3	1	3	86	4	67
2017	Project management	75	10	10	0	0	0	5	90	0	39
2017	Other services to the public	79	8	7	3	0	0	2	90	3	221
2017	None of the above	69	13	9	1	3	0	5	87	4	231
2014	Client contact centre	63	17	8	4	3	1	3	84	7	213
2014	Health care practitioners	69	14	10	2	3	0	3	85	5	116
2014	Communications or public affairs	37	50	4	2	3	0	3	90	6	62
2014	Access to information and privacy	92	0	4	3	1	0	0	92	4	35
2014	Security	70	7	7	7	0	0	9	84	8	13
2014	Legal services	74	15	6	2	1	0	1	91	3	53
2014	Administration and operations	59	18	7	5	2	1	8	84	8	393
2014	Human resources	57	21	6	13	2	1	1	80	14	95
2014	Financial management	54	16	9	1	6	2	12	81	8	72
2014	Procurement	62	38	0	0	0	0	0	100	0	10
2014	Information management	52	8	18	0	0	19	4	77	0	34
2014	Information technology	56	20	14	2	1	3	5	82	3	122
2014	Internal audit	83	17	0	0	0	0	0	100	0	11
2014	Evaluation	69	16	7	0	0	7	0	92	0	13
2014	Other services to the public	68	16	5	1	1	5	3	91	3	169
2014	None of the above	68	11	6	3	1	1	10	89	4	197

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	60	25	5	4	4	2	0	87	8	219
2017	Health care practitioners	74	15	3	3	0	3	1	93	4	165
2017	Communications or public affairs	74	9	9	0	2	1	5	89	2	63
2017	Access to information and privacy	81	16	3	0	0	0	0	97	0	30
2017	Security	62	29	0	9	0	0	0	91	9	10
2017	Legal services	67	17	4	4	0	2	4	91	5	45
2017	Administration and operations	73	16	5	1	1	1	3	92	3	485
2017	Human resources	75	17	5	2	0	0	1	93	2	91
2017	Financial management	65	19	6	5	5	0	0	84	9	63
2017	Information management	90	3	0	0	0	3	3	100	0	25
2017	Information technology	70	17	9	3	0	0	2	88	3	100
2017	Evaluation	78	15	0	0	0	0	7	100	0	14
2017	Data sciences	83	0	12	0	0	0	5	88	0	16
2017	Policy	72	4	10	0	3	7	3	85	3	67
2017	Project management	70	20	2	0	0	3	5	97	0	39
2017	Other services to the public	76	16	3	1	1	1	1	94	3	220
2017	None of the above	70	12	8	2	2	2	4	87	5	231
2014	Client contact centre	63	22	8	3	1	0	2	88	4	212
2014	Health care practitioners	72	13	7	0	3	4	1	89	4	116
2014	Communications or public affairs	39	47	4	2	2	3	3	92	4	62
2014	Access to information and privacy	90	8	0	2	0	0	0	98	2	35
2014	Security	84	7	9	0	0	0	0	91	0	13
2014	Legal services	69	26	3	0	0	0	1	97	0	53
2014	Administration and operations	66	14	7	4	1	2	4	86	6	393
2014	Human resources	58	27	4	6	1	2	1	89	7	95
2014	Financial management	64	17	8	3	2	3	3	86	6	72
2014	Procurement	76	12	12	0	0	0	0	88	0	10
2014	Information management	80	13	0	0	0	5	2	100	0	33
2014	Information technology	63	18	8	3	0	3	5	88	3	122
2014	Internal audit	91	9	0	0	0	0	0	100	0	11
2014	Evaluation	69	15	7	9	0	0	0	84	9	13
2014	Other services to the public	72	17	6	0	1	3	0	92	2	169
2014	None of the above	69	14	5	3	1	1	6	90	4	197

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	15	85	219
2017	Health care practitioners	16	84	165
2017	Communications or public affairs	19	81	63
2017	Legal services	22	78	45
2017	Administration and operations	23	77	484
2017	Human resources	8	92	91
2017	Financial management	16	84	63
2017	Information technology	7	93	100
2017	Policy	12	88	67
2017	Project management	12	88	39
2017	Other services to the public	21	79	221
2017	None of the above	21	79	230
2014	Client contact centre	23	77	213
2014	Health care practitioners	22	78	115
2014	Communications or public affairs	8	92	62
2014	Legal services	12	88	53
2014	Administration and operations	19	81	393
2014	Human resources	22	78	95
2014	Financial management	20	80	72
2014	Information management	15	85	34
2014	Information technology	17	83	121
2014	Internal audit	0	100	11
2014	Other services to the public	17	83	169
2014	None of the above	17	83	195

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	60	35
2017	Health care practitioners	31	27
2017	Communications or public affairs	69	13
2017	Legal services	60	10
2017	Administration and operations	67	109
2017	Financial management	90	10
2017	Other services to the public	56	48
2017	None of the above	54	49
2014	Client contact centre	65	50
2014	Health care practitioners	50	25
2014	Administration and operations	62	78
2014	Human resources	32	16
2014	Financial management	51	14
2014	Information technology	32	18
2014	Other services to the public	59	32
2014	None of the above	46	32

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	43	35
2017	Health care practitioners	70	27
2017	Communications or public affairs	54	13
2017	Administration and operations	57	109
2017	Other services to the public	56	48
2017	None of the above	65	49
2014	Client contact centre	56	50
2014	Health care practitioners	52	25
2014	Communications or public affairs	71	10
2014	Administration and operations	56	78
2014	Human resources	78	16
2014	Financial management	49	14
2014	Information technology	68	18
2014	Other services to the public	52	32
2014	None of the above	44	32

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	13
2017	Administration and operations	8	109
2017	Financial management	0	10
2014	Communications or public affairs	0	10
2014	Administration and operations	5	78
2014	Human resources	0	16
2014	Information technology	0	18

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Communications or public affairs	13
2017	Legal services	10
2017	Financial management	10
2014	Client contact centre	50
2014	Communications or public affairs	10
2014	Administration and operations	78
2014	Human resources	16
2014	Financial management	14
2014	Information technology	18
2014	Other services to the public	32
2014	None of the above	32

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Financial management	10
2014	Communications or public affairs	10
2014	Administration and operations	78
2014	Human resources	16
2014	Financial management	14
2014	Information technology	18
2014	Other services to the public	32
2014	None of the above	32

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	26	35
2017	Health care practitioners	23	27
2017	Administration and operations	14	109
2017	Other services to the public	19	48
2017	None of the above	16	49
2014	Client contact centre	26	50
2014	Communications or public affairs	0	10
2014	Administration and operations	10	78
2014	Human resources	0	16
2014	Financial management	0	14
2014	Information technology	0	18

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Communications or public affairs	13
2017	Financial management	10
2017	Other services to the public	48
2014	Financial management	14

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	40	35
2017	Health care practitioners	51	27
2017	Communications or public affairs	46	13
2017	Legal services	59	10
2017	Administration and operations	41	109
2017	Financial management	50	10
2017	Other services to the public	48	48
2017	None of the above	47	49
2014	Client contact centre	33	50
2014	Health care practitioners	28	25
2014	Communications or public affairs	51	10
2014	Administration and operations	40	78
2014	Human resources	27	16
2014	Information technology	23	18
2014	Other services to the public	58	32
2014	None of the above	49	31

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	31	35
2017	Health care practitioners	60	27
2017	Administration and operations	46	109
2017	Financial management	50	10
2017	Other services to the public	41	48
2017	None of the above	41	49
2014	Client contact centre	30	50
2014	Health care practitioners	58	25
2014	Communications or public affairs	52	10
2014	Administration and operations	44	78
2014	Human resources	73	16
2014	Financial management	37	14
2014	Information technology	32	18
2014	Other services to the public	45	32
2014	None of the above	39	31

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	20	35
2017	Health care practitioners	33	27
2017	Communications or public affairs	46	13
2017	Legal services	70	10
2017	Administration and operations	48	109
2017	Other services to the public	56	48
2017	None of the above	44	49
2014	Client contact centre	38	50
2014	Health care practitioners	62	25
2014	Administration and operations	50	78
2014	Human resources	74	16
2014	Information technology	50	18
2014	Other services to the public	58	32
2014	None of the above	33	31

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	43	35
2017	Health care practitioners	31	27
2017	Communications or public affairs	39	13
2017	Administration and operations	42	109
2017	Other services to the public	38	48
2017	None of the above	37	49
2014	Client contact centre	26	50
2014	Health care practitioners	23	25
2014	Administration and operations	48	78
2014	Human resources	29	16
2014	Financial management	55	14
2014	Information technology	37	18
2014	Other services to the public	45	32
2014	None of the above	31	31

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	17	35
2017	Health care practitioners	27	27
2017	Legal services	50	10
2017	Administration and operations	36	109
2017	Other services to the public	37	48
2017	None of the above	30	49
2014	Client contact centre	12	50
2014	Health care practitioners	43	25
2014	Administration and operations	46	78
2014	Human resources	20	16
2014	Information technology	28	18
2014	Other services to the public	28	32
2014	None of the above	40	31

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	86	35
2017	Health care practitioners	63	27
2017	Communications or public affairs	46	13
2017	Legal services	71	10
2017	Administration and operations	52	109
2017	Financial management	50	10
2017	Other services to the public	56	48
2017	None of the above	59	49
2014	Client contact centre	59	50
2014	Health care practitioners	42	25
2014	Communications or public affairs	61	10
2014	Administration and operations	66	78
2014	Human resources	67	16
2014	Financial management	65	14
2014	Information technology	37	18
2014	Other services to the public	67	32
2014	None of the above	50	31

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	43	35
2017	Health care practitioners	48	27
2017	Administration and operations	39	109
2017	Other services to the public	48	48
2017	None of the above	35	49
2014	Client contact centre	34	50
2014	Health care practitioners	36	25
2014	Administration and operations	19	78
2014	Human resources	68	16
2014	Information technology	27	18
2014	Other services to the public	34	32
2014	None of the above	18	31

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Client contact centre	35
2017	Health care practitioners	27
2017	Communications or public affairs	13
2017	Legal services	10
2017	Administration and operations	109
2017	Financial management	10
2014	Communications or public affairs	10
2014	Administration and operations	78
2014	Human resources	16
2014	Financial management	14
2014	Information technology	18

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	35
2017	Administration and operations	6	109
2017	Financial management	0	10
2014	Client contact centre	0	50
2014	Communications or public affairs	0	10
2014	Administration and operations	5	78
2014	Human resources	0	16
2014	Financial management	0	14

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	15	35
2017	Communications or public affairs	0	13
2017	Administration and operations	9	109
2017	Other services to the public	17	48
2017	None of the above	12	49
2014	Client contact centre	9	50
2014	Administration and operations	9	78

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	29	35
2017	Health care practitioners	34	27
2017	Legal services	60	10
2017	Administration and operations	50	109
2017	Other services to the public	64	48
2017	None of the above	53	49
2014	Client contact centre	41	50
2014	Health care practitioners	21	25
2014	Administration and operations	34	78
2014	Human resources	73	16
2014	Financial management	39	14
2014	Information technology	41	18
2014	Other services to the public	50	32
2014	None of the above	41	31

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	31	35
2017	Health care practitioners	36	27
2017	Administration and operations	31	109
2017	Financial management	50	10
2017	Other services to the public	33	48
2017	None of the above	29	49
2014	Client contact centre	30	50
2014	Health care practitioners	29	25
2014	Administration and operations	26	78
2014	Human resources	25	16
2014	Information technology	22	18
2014	Other services to the public	44	32
2014	None of the above	41	31

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Health care practitioners	21	27
2017	Administration and operations	7	109
2017	Other services to the public	17	48
2014	Client contact centre	28	50
2014	Communications or public affairs	0	10
2014	Administration and operations	9	78

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	46	35
2017	Health care practitioners	46	27
2017	Communications or public affairs	54	13
2017	Legal services	50	10
2017	Administration and operations	53	109
2017	Financial management	70	10
2017	Other services to the public	51	48
2017	None of the above	56	48
2014	Client contact centre	64	50
2014	Health care practitioners	68	24
2014	Administration and operations	51	78
2014	Human resources	40	16
2014	Financial management	65	14
2014	Information technology	37	18
2014	Other services to the public	75	32
2014	None of the above	57	32

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	28	35
2017	Health care practitioners	40	27
2017	Communications or public affairs	46	13
2017	Administration and operations	24	109
2017	Other services to the public	36	48
2017	None of the above	33	48
2014	Client contact centre	27	50
2014	Health care practitioners	49	24
2014	Communications or public affairs	0	10
2014	Administration and operations	15	78
2014	Human resources	21	16
2014	Other services to the public	34	32
2014	None of the above	31	32

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	12	109
2017	Financial management	0	10
2017	Other services to the public	11	48
2017	None of the above	11	48
2014	Administration and operations	14	78
2014	Financial management	0	14
2014	Other services to the public	19	32

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	40	35
2017	Health care practitioners	32	27
2017	Administration and operations	23	109
2017	Other services to the public	33	48
2017	None of the above	34	48
2014	Client contact centre	28	50
2014	Health care practitioners	32	24
2014	Administration and operations	22	78
2014	Financial management	39	14
2014	Information technology	23	18
2014	Other services to the public	53	32
2014	None of the above	17	32

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	20	35
2017	Communications or public affairs	0	13
2017	Administration and operations	10	109
2014	Client contact centre	11	50
2014	Communications or public affairs	0	10
2014	Administration and operations	7	78
2014	Financial management	0	14

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	11	109
2017	Financial management	0	10
2017	None of the above	11	48
2014	Client contact centre	11	50
2014	Communications or public affairs	0	10
2014	Information technology	0	18
2014	Other services to the public	14	32

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	17	35
2017	Health care practitioners	26	27
2017	Legal services	0	10
2017	Administration and operations	10	109
2017	Financial management	0	10
2017	Other services to the public	11	48
2014	Client contact centre	15	50
2014	Health care practitioners	35	24
2014	Administration and operations	8	78
2014	Financial management	0	14
2014	Other services to the public	18	32
2014	None of the above	15	32

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	9	109
2017	Financial management	0	10
2017	Other services to the public	10	48
2014	Administration and operations	8	78
2014	Other services to the public	19	32

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	23	35
2017	Health care practitioners	31	27
2017	Administration and operations	30	109
2017	Other services to the public	25	48
2017	None of the above	27	48
2014	Client contact centre	24	50
2014	Administration and operations	36	78
2014	Financial management	35	14
2014	Information technology	45	18
2014	None of the above	25	32

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	12
2017	Administration and operations	8	97
2017	Financial management	0	10
2017	Other services to the public	0	44
2014	Client contact centre	17	43
2014	Administration and operations	6	74
2014	Other services to the public	0	27

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	22	97
2017	Other services to the public	16	44
2014	Client contact centre	23	43
2014	Communications or public affairs	0	10
2014	Administration and operations	12	74
2014	Human resources	21	15

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	22	32
2017	Health care practitioners	19	25
2017	Administration and operations	7	97
2014	Client contact centre	20	43
2014	Communications or public affairs	0	10
2014	Administration and operations	6	74
2014	Human resources	0	15

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	5	97
2017	Other services to the public	0	44
2014	Client contact centre	12	43
2014	Communications or public affairs	0	10
2014	Administration and operations	6	74
2014	None of the above	0	31

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	7	97

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	19	32
2014	Client contact centre	16	43
2014	Communications or public affairs	0	10
2014	Administration and operations	15	74
2014	Human resources	0	15
2014	Other services to the public	22	27

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	13	97
2017	None of the above	19	43
2014	Health care practitioners	0	23
2014	Administration and operations	7	74
2014	Information technology	0	18

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	13	97
2017	Financial management	0	10
2014	Communications or public affairs	0	10
2014	Administration and operations	6	74

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Health care practitioners	23	25
2017	Communications or public affairs	0	12
2017	Administration and operations	12	97
2017	Financial management	0	10
2017	Other services to the public	13	44
2014	Client contact centre	12	43
2014	Communications or public affairs	0	10
2014	Administration and operations	10	74
2014	Financial management	0	13
2014	Other services to the public	26	27

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	25	32
2017	Health care practitioners	22	25
2017	Administration and operations	23	97
2017	Other services to the public	32	44
2017	None of the above	26	43
2014	Client contact centre	15	43
2014	Health care practitioners	32	23
2014	Communications or public affairs	0	10
2014	Administration and operations	24	74
2014	Other services to the public	20	27
2014	None of the above	23	31

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	6	97
2017	Financial management	0	10
2014	Client contact centre	11	43
2014	Communications or public affairs	0	10
2014	None of the above	0	31

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	47	32
2017	Health care practitioners	40	25
2017	Communications or public affairs	41	12
2017	Administration and operations	41	97
2017	Other services to the public	48	44
2017	None of the above	53	43
2014	Client contact centre	35	43
2014	Health care practitioners	33	23
2014	Communications or public affairs	53	10
2014	Administration and operations	48	74
2014	Financial management	40	13
2014	Information technology	32	18
2014	Other services to the public	38	27
2014	None of the above	54	31

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Client contact centre	32
2017	Health care practitioners	25
2017	Communications or public affairs	12
2017	Financial management	10
2017	Other services to the public	44
2014	Client contact centre	43
2014	Communications or public affairs	10
2014	Human resources	15
2014	Financial management	13
2014	Information technology	18
2014	Other services to the public	27
2014	None of the above	31

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	59	32
2017	Health care practitioners	66	25
2017	Communications or public affairs	49	12
2017	Administration and operations	60	97
2017	Other services to the public	71	44
2017	None of the above	51	43
2014	Client contact centre	39	43
2014	Health care practitioners	61	23
2014	Administration and operations	59	74
2014	Human resources	77	15
2014	Financial management	46	13
2014	Information technology	69	18
2014	Other services to the public	62	27
2014	None of the above	55	31

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Client contact centre	32
2017	Health care practitioners	25
2017	Communications or public affairs	12
2017	Financial management	10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	19	32
2017	Communications or public affairs	0	12
2017	Administration and operations	11	97
2017	Other services to the public	23	44
2017	None of the above	28	43
2014	Client contact centre	17	43
2014	Administration and operations	7	74
2014	Other services to the public	23	27

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	94	6	35
2017	Health care practitioners	93	7	27
2017	Communications or public affairs	92	8	13
2017	Legal services	100	0	10
2017	Administration and operations	91	9	108
2017	Financial management	90	10	10
2017	Other services to the public	89	11	48
2017	None of the above	90	10	49

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	21	18	8	7	22	9	51	23	219
2017	Health care practitioners	11	14	19	10	11	25	8	38	33	165
2017	Communications or public affairs	15	13	16	9	7	25	14	46	27	63
2017	Access to information and privacy	18	10	16	6	3	28	19	52	17	30
2017	Security	18	18	16	9	20	18	0	45	35	10
2017	Legal services	21	11	20	0	9	30	9	53	15	45
2017	Administration and operations	15	14	22	7	10	24	8	42	24	485
2017	Human resources	20	16	11	8	0	34	10	67	14	91
2017	Financial management	17	12	21	11	2	33	5	47	20	63
2017	Information management	22	11	24	4	0	19	20	53	6	25
2017	Information technology	17	16	21	2	5	30	10	54	12	99
2017	Evaluation	21	0	13	7	7	37	14	42	30	14
2017	Data sciences	12	6	5	6	0	60	11	60	21	16
2017	Policy	13	19	25	3	6	26	7	49	13	67
2017	Project management	21	5	17	7	5	30	15	47	22	39
2017	Other services to the public	11	15	21	8	14	25	5	37	33	221
2017	None of the above	12	16	24	9	9	26	5	40	25	232
2014	Client contact centre	17	20	22	8	7	17	9	50	21	212
2014	Health care practitioners	20	15	18	7	10	23	6	49	25	116
2014	Communications or public affairs	6	2	53	3	5	28	4	12	11	62
2014	Access to information and privacy	30	13	18	0	0	38	0	70	0	35
2014	Security	17	29	16	15	15	9	0	51	32	13
2014	Legal services	14	21	18	3	7	32	6	56	15	53
2014	Administration and operations	10	18	21	8	8	29	6	44	25	393
2014	Human resources	17	20	15	12	13	21	2	47	33	94
2014	Financial management	13	23	25	10	8	16	5	45	23	72
2014	Procurement	24	26	24	0	0	26	0	68	0	10
2014	Information management	7	11	26	2	2	38	14	38	8	34
2014	Information technology	14	13	31	2	5	26	9	41	11	122
2014	Internal audit	17	37	9	0	9	29	0	76	12	11
2014	Evaluation	8	7	23	7	0	54	0	34	16	13
2014	Other services to the public	10	12	18	7	12	37	3	36	33	169
2014	None of the above	5	18	30	8	7	24	8	34	22	197

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	36	16	6	6	8	1	69	13	219
2017	Health care practitioners	29	26	18	9	7	11	0	61	18	164
2017	Communications or public affairs	27	22	22	7	2	18	2	61	11	63
2017	Access to information and privacy	62	25	6	6	0	0	0	88	6	30
2017	Security	37	18	16	9	20	0	0	55	29	10
2017	Legal services	52	22	7	4	9	4	2	79	14	45
2017	Administration and operations	24	27	22	7	7	11	2	58	17	485
2017	Human resources	36	33	11	6	1	12	1	79	8	91
2017	Financial management	33	21	27	8	3	8	0	58	12	63
2017	Information management	43	24	21	3	0	9	0	73	4	25
2017	Information technology	28	32	17	3	5	11	4	71	9	100
2017	Evaluation	36	13	21	0	7	22	0	63	10	14
2017	Data sciences	18	11	16	6	5	38	5	51	21	16
2017	Policy	18	19	36	8	4	15	0	44	14	66
2017	Project management	29	22	17	5	5	20	2	65	13	39
2017	Other services to the public	21	33	18	6	10	12	0	62	18	221
2017	None of the above	22	25	22	8	8	13	1	55	20	231
2014	Client contact centre	25	34	20	8	5	6	3	65	14	213
2014	Health care practitioners	26	25	16	9	10	11	3	59	22	116
2014	Communications or public affairs	10	11	49	5	3	20	1	27	11	62
2014	Access to information and privacy	64	20	11	1	0	4	0	87	1	35
2014	Security	32	29	16	7	7	9	0	67	16	13
2014	Legal services	27	43	12	1	7	10	0	78	9	53
2014	Administration and operations	22	31	16	8	7	15	1	63	18	390
2014	Human resources	24	25	24	6	13	7	1	54	20	94
2014	Financial management	21	27	25	14	5	8	0	52	20	72
2014	Procurement	38	24	12	0	0	26	0	84	0	10
2014	Information management	28	35	17	6	0	15	0	74	7	34
2014	Information technology	23	32	21	6	3	12	2	65	11	122
2014	Internal audit	27	37	9	0	9	19	0	79	11	11
2014	Evaluation	16	38	32	0	0	15	0	63	0	13
2014	Other services to the public	14	23	19	12	9	23	0	48	27	169
2014	None of the above	11	27	26	12	5	17	2	46	21	197

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	5	95	217
2017	Health care practitioners	4	96	164
2017	Security	0	100	10
2017	Administration and operations	8	92	483
2017	Financial management	8	92	63
2017	Evaluation	0	100	14
2017	Policy	8	92	67
2017	Other services to the public	8	92	221
2017	None of the above	12	88	232
2014	Client contact centre	6	94	211
2014	Health care practitioners	3	97	115
2014	Communications or public affairs	4	96	62
2014	Administration and operations	9	91	393
2014	Financial management	7	93	72
2014	Internal audit	0	100	11
2014	Evaluation	0	100	13
2014	Other services to the public	6	94	169
2014	None of the above	8	92	197

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	42	36
2017	None of the above	31	26
2014	Administration and operations	57	26
2014	Other services to the public	56	11

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	75	11
2017	Administration and operations	81	36
2017	Other services to the public	100	18
2017	None of the above	77	26
2014	Client contact centre	57	12
2014	Administration and operations	86	26
2014	Other services to the public	83	11
2014	None of the above	61	13

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Administration and operations	36
2017	Other services to the public	18
2014	Client contact centre	12
2014	Administration and operations	26
2014	None of the above	13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Administration and operations	36
2017	Other services to the public	18
2017	None of the above	26
2014	Client contact centre	12
2014	Administration and operations	26
2014	Other services to the public	11
2014	None of the above	13

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Client contact centre	11
2014	Client contact centre	12
2014	Other services to the public	11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Administration and operations	36
2017	Other services to the public	18

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	Total responses
2014	Client contact centre	12
2014	Other services to the public	11
2014	None of the above	13

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2014	None of the above	0	13

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2014	Administration and operations	0	26

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2014	None of the above	0	13

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Other services to the public	18
2014	Client contact centre	12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	33	36
2014	Administration and operations	22	26

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	35	36
2017	None of the above	23	26
2014	Administration and operations	17	26

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	Other services to the public	18
2017	None of the above	26
2014	None of the above	13

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Other services to the public	0	18

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	13	36
2014	Client contact centre	0	12

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	18	36
2017	None of the above	19	26
2014	Administration and operations	21	26
2014	Other services to the public	54	11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2017	Administration and operations	36
2017	Other services to the public	18
2017	None of the above	26

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	33	36
2017	Other services to the public	45	18
2017	None of the above	43	26
2014	Administration and operations	36	26
2014	Other services to the public	37	11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Administration and operations	36
2017	Other services to the public	18
2017	None of the above	26
2014	Client contact centre	12
2014	Administration and operations	26
2014	Other services to the public	11
2014	None of the above	13

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	16	36
2017	None of the above	19	26
2014	Administration and operations	28	26

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	26	36
2017	Other services to the public	39	18
2017	None of the above	22	27
2014	Administration and operations	22	26

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	19	36
2017	None of the above	19	27
2014	None of the above	0	13

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Administration and operations	13	36
2014	Client contact centre	0	12
2014	None of the above	0	13

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	43	11
2017	Administration and operations	16	36
2017	Other services to the public	39	18
2017	None of the above	30	27
2014	Administration and operations	22	26

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Other services to the public	18
2017	None of the above	27
2014	Client contact centre	12
2014	Other services to the public	11
2014	None of the above	13

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Client contact centre	11
2014	Client contact centre	12
2014	None of the above	13

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Other services to the public	0	18
2017	None of the above	0	27

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	13	36
2014	None of the above	0	13

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	57	36
2017	Other services to the public	33	18
2017	None of the above	44	27
2014	Client contact centre	50	12
2014	Administration and operations	64	26
2014	None of the above	79	13

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	Total responses
2017	Administration and operations	33
2017	Other services to the public	14
2014	Client contact centre	12
2014	Administration and operations	25
2014	None of the above	13

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	Total responses
2017	Other services to the public	14
2017	None of the above	24
2014	Client contact centre	12
2014	Administration and operations	25
2014	None of the above	13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Administration and operations	33
2017	Other services to the public	14
2017	None of the above	24
2014	Client contact centre	12
2014	Administration and operations	25
2014	None of the above	13

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Other services to the public	14
2017	None of the above	24
2014	Client contact centre	12
2014	None of the above	13

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	33
2017	Other services to the public	0	14

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Administration and operations	14	33

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2014	Administration and operations	14	25

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2014	Client contact centre	0	12
2014	Administration and operations	23	25

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	30	33
2017	Other services to the public	43	14
2017	None of the above	20	24
2014	Administration and operations	43	25

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2014	Client contact centre	0	12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	42	11
2017	Administration and operations	53	33
2017	Other services to the public	86	14
2017	None of the above	45	24
2014	Client contact centre	50	12
2014	Administration and operations	62	25
2014	None of the above	30	13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Other services to the public	14
2017	None of the above	24
2014	Client contact centre	12
2014	None of the above	13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	66	11
2017	Administration and operations	70	33
2017	Other services to the public	64	14
2017	None of the above	49	24
2014	Administration and operations	70	25
2014	None of the above	39	13

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	15	33

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	83	17	11
2017	Administration and operations	92	8	36
2017	Other services to the public	89	11	18
2017	None of the above	85	15	27

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	16	24	17	3	3	28	8	64	10	219
2017	Health care practitioners	15	14	23	4	3	32	10	49	12	164
2017	Communications or public affairs	13	7	21	3	4	41	10	42	15	63
2017	Access to information and privacy	28	15	9	6	0	31	9	73	11	30
2017	Security	18	34	9	9	0	29	0	74	13	10
2017	Legal services	28	9	17	0	4	28	14	63	7	45
2017	Administration and operations	15	18	24	2	3	32	6	53	9	486
2017	Human resources	20	13	16	3	1	39	7	62	9	91
2017	Financial management	22	8	22	5	3	38	3	50	13	63
2017	Information management	34	11	14	0	0	28	13	76	0	25
2017	Information technology	17	13	27	1	1	33	8	51	3	100
2017	Evaluation	21	0	21	0	0	52	7	50	0	14
2017	Data sciences	12	22	6	0	0	39	21	85	0	16
2017	Policy	16	14	18	6	0	43	3	57	10	67
2017	Project management	14	16	17	0	2	45	5	61	5	39
2017	Other services to the public	11	14	25	3	4	34	8	43	13	221
2017	None of the above	16	14	30	3	4	27	7	45	11	232
2014	Client contact centre	17	23	20	4	1	24	10	62	8	213
2014	Health care practitioners	25	11	18	2	2	35	6	61	8	115
2014	Communications or public affairs	7	3	54	1	3	29	3	15	5	62
2014	Access to information and privacy	32	3	13	0	0	51	1	73	0	35
2014	Security	15	29	23	7	7	18	0	54	18	13
2014	Legal services	17	19	21	1	3	34	5	58	8	53
2014	Administration and operations	12	17	23	4	3	33	7	49	12	392
2014	Human resources	19	15	23	1	11	28	3	50	17	95
2014	Financial management	14	12	30	0	8	16	20	41	12	72
2014	Procurement	14	12	36	0	0	38	0	42	0	10
2014	Information management	23	19	22	0	2	32	2	63	3	34
2014	Information technology	16	25	16	2	0	35	5	69	4	122
2014	Internal audit	26	28	10	0	0	36	0	84	0	11
2014	Evaluation	8	0	31	0	0	61	0	21	0	13
2014	Other services to the public	12	11	24	4	4	40	5	42	15	169
2014	None of the above	7	17	35	2	2	31	7	38	7	197

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	36	12	3	3	14	2	79	7	219
2017	Health care practitioners	32	29	19	3	2	14	1	72	6	165
2017	Communications or public affairs	32	30	18	2	3	13	2	74	5	63
2017	Access to information and privacy	70	21	3	6	0	0	0	91	6	30
2017	Security	37	34	9	9	0	10	0	79	10	10
2017	Legal services	50	19	13	4	4	7	2	76	9	45
2017	Administration and operations	29	28	20	4	3	15	2	68	8	485
2017	Human resources	38	33	12	3	1	13	0	81	5	91
2017	Financial management	38	26	21	2	2	13	0	73	4	62
2017	Information management	58	15	11	0	0	16	0	87	0	25
2017	Information technology	31	29	20	4	1	12	3	70	6	100
2017	Evaluation	43	13	22	7	0	14	0	66	9	14
2017	Data sciences	18	21	6	0	5	34	16	77	11	16
2017	Policy	25	28	24	3	4	16	0	63	8	67
2017	Project management	27	34	10	0	2	22	5	83	3	39
2017	Other services to the public	23	32	19	7	4	13	2	65	13	221
2017	None of the above	26	29	20	4	4	16	1	66	10	232
2014	Client contact centre	23	42	20	4	1	9	1	73	5	211
2014	Health care practitioners	33	20	20	2	4	18	3	67	8	115
2014	Communications or public affairs	11	20	50	1	3	14	2	36	4	62
2014	Access to information and privacy	64	10	13	0	0	13	0	85	0	34
2014	Security	29	22	7	16	7	18	0	63	28	13
2014	Legal services	28	40	15	3	4	11	0	76	8	53
2014	Administration and operations	27	28	21	4	3	16	2	66	9	392
2014	Human resources	26	36	17	1	11	8	1	68	13	95
2014	Financial management	25	16	27	3	5	11	14	54	10	72
2014	Procurement	38	14	24	0	0	24	0	68	0	10
2014	Information management	34	35	9	4	0	15	2	83	5	34
2014	Information technology	24	36	19	2	1	18	0	73	4	122
2014	Internal audit	36	28	9	9	0	19	0	79	11	11
2014	Evaluation	24	22	39	0	0	15	0	54	0	13
2014	Other services to the public	21	26	19	6	5	24	0	62	14	168
2014	None of the above	12	24	40	3	1	17	2	45	6	196

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	31	69	219
2017	Health care practitioners	24	76	165
2017	Communications or public affairs	16	84	63
2017	Legal services	25	75	45
2017	Administration and operations	27	73	485
2017	Human resources	11	89	91
2017	Financial management	17	83	63
2017	Information technology	17	83	100
2017	Policy	19	81	67
2017	Project management	15	85	39
2017	Other services to the public	36	64	221
2017	None of the above	24	76	228
2014	Client contact centre	22	78	212
2014	Health care practitioners	21	79	115
2014	Communications or public affairs	10	90	62
2014	Legal services	14	86	53
2014	Administration and operations	20	80	393
2014	Human resources	23	77	93
2014	Information technology	10	90	122
2014	Other services to the public	26	74	169
2014	None of the above	23	77	197

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	84	16	68
2017	Health care practitioners	78	22	41
2017	Communications or public affairs	73	27	11
2017	Legal services	83	17	11
2017	Administration and operations	79	21	134
2017	Human resources	82	18	10
2017	Financial management	90	10	10
2017	Information technology	75	25	16
2017	Policy	100	0	13
2017	Other services to the public	69	31	77
2017	None of the above	82	18	55
2014	Client contact centre	81	19	51
2014	Health care practitioners	64	36	33
2014	Communications or public affairs	80	20	11
2014	Administration and operations	75	25	74
2014	Human resources	92	8	14
2014	Information technology	78	22	13
2014	Other services to the public	82	18	51
2014	None of the above	88	12	42

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	51	3	10	3	0	0	83	13	57
2017	Health care practitioners	31	41	3	21	3	0	0	73	24	32
2017	Administration and operations	38	44	6	9	3	0	1	83	12	104
2017	Information technology	50	17	0	34	0	0	0	66	34	12
2017	Policy	68	15	0	16	0	0	0	84	16	13
2017	Other services to the public	32	37	7	18	5	0	0	69	23	54
2017	None of the above	38	35	9	11	7	0	0	73	18	45
2014	Client contact centre	48	35	7	10	0	0	0	83	10	41
2014	Health care practitioners	53	40	0	3	3	0	0	94	6	22
2014	Administration and operations	52	32	9	2	5	0	0	84	7	58
2014	Human resources	28	9	0	59	5	0	0	36	64	12
2014	Information technology	70	10	0	20	0	0	0	80	20	10
2014	Other services to the public	44	35	2	14	2	2	0	81	16	43
2014	None of the above	56	34	2	4	4	0	0	90	8	37

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	54	6	7	5	1	5	81	12	219
2017	Health care practitioners	28	54	6	8	3	0	1	83	11	165
2017	Communications or public affairs	23	38	9	15	5	8	1	67	23	63
2017	Access to information and privacy	35	42	3	0	3	3	14	92	4	30
2017	Security	18	46	26	0	0	0	9	71	0	10
2017	Legal services	28	38	4	9	2	4	14	81	13	45
2017	Administration and operations	32	44	9	6	3	2	4	80	10	485
2017	Human resources	28	34	8	6	1	2	21	81	9	91
2017	Financial management	32	46	6	7	5	0	4	81	12	63
2017	Information management	33	25	4	7	13	6	12	71	24	25
2017	Information technology	29	55	9	3	1	0	3	87	4	100
2017	Evaluation	28	58	7	0	0	0	7	93	0	14
2017	Data sciences	29	45	11	0	16	0	0	73	16	16
2017	Policy	31	41	7	6	6	0	8	79	13	67
2017	Project management	13	61	9	5	5	5	2	80	11	39
2017	Other services to the public	31	49	7	7	2	1	3	83	10	221
2017	None of the above	28	50	7	5	2	2	6	85	8	232
2014	Client contact centre	23	59	9	5	1	0	3	85	6	213
2014	Health care practitioners	33	52	6	1	3	2	2	89	5	116
2014	Communications or public affairs	13	28	42	3	1	0	12	47	5	62
2014	Access to information and privacy	31	14	15	0	9	28	3	65	13	35
2014	Security	33	45	0	0	0	0	22	100	0	13
2014	Legal services	23	47	13	0	0	0	17	85	0	53
2014	Administration and operations	25	52	9	3	1	0	10	86	4	393
2014	Human resources	40	33	10	0	0	4	13	88	0	95
2014	Financial management	27	48	9	0	0	2	15	90	0	71
2014	Procurement	62	26	12	0	0	0	0	88	0	10
2014	Information management	35	46	15	0	3	0	2	82	3	34
2014	Information technology	28	57	8	0	1	2	4	91	1	122
2014	Internal audit	55	26	9	0	0	0	10	90	0	11
2014	Evaluation	23	44	0	24	0	8	0	73	27	13
2014	Other services to the public	30	54	7	2	0	0	6	90	2	169
2014	None of the above	26	55	6	5	0	6	2	88	5	197

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	20	29	15	7	7	15	7	62	18	218
2017	Health care practitioners	9	31	24	12	7	15	3	48	23	164
2017	Communications or public affairs	12	24	19	12	0	26	6	54	18	63
2017	Access to information and privacy	26	25	10	3	6	13	17	73	14	30
2017	Security	18	28	16	9	0	20	9	65	13	10
2017	Legal services	11	11	23	7	9	27	13	36	26	45
2017	Administration and operations	12	25	20	10	6	20	5	51	22	481
2017	Human resources	10	29	15	6	0	21	18	65	11	91
2017	Financial management	20	27	17	11	5	19	1	58	20	63
2017	Information management	17	18	21	7	0	31	6	55	11	25
2017	Information technology	16	24	30	9	1	16	4	50	13	100
2017	Evaluation	14	13	21	7	0	37	7	49	13	14
2017	Data sciences	0	33	5	12	0	50	0	66	23	16
2017	Policy	11	19	25	9	0	31	5	46	14	67
2017	Project management	8	34	14	5	5	28	7	63	15	39
2017	Other services to the public	12	25	21	9	7	22	4	50	22	221
2017	None of the above	12	23	22	12	9	18	5	45	26	228
2014	Client contact centre	12	36	19	11	5	9	8	58	19	213
2014	Health care practitioners	23	22	19	11	8	11	6	54	23	116
2014	Communications or public affairs	5	9	55	7	3	17	5	17	13	62
2014	Access to information and privacy	10	4	31	2	1	24	28	30	6	35
2014	Security	15	44	9	7	9	10	7	71	19	13
2014	Legal services	11	21	15	10	16	18	9	44	36	53
2014	Administration and operations	12	26	19	9	6	17	13	53	20	393
2014	Human resources	8	35	17	3	12	11	15	58	19	95
2014	Financial management	6	21	27	9	8	12	16	38	24	72
2014	Procurement	24	24	40	0	0	0	12	55	0	10
2014	Information management	18	20	38	3	4	13	4	47	8	34
2014	Information technology	14	32	25	7	2	13	7	56	12	122
2014	Internal audit	29	36	9	9	0	9	9	79	11	11
2014	Evaluation	0	16	31	16	0	38	0	26	25	13
2014	Other services to the public	9	31	15	13	6	20	6	54	26	169
2014	None of the above	6	33	26	10	6	12	7	48	19	197

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	35	8	4	0	7	5	87	4	219
2017	Health care practitioners	44	31	11	6	1	5	1	81	8	165
2017	Communications or public affairs	39	29	3	3	1	23	1	90	6	63
2017	Access to information and privacy	70	6	9	0	0	3	11	89	0	30
2017	Security	46	28	16	0	10	0	0	74	10	10
2017	Legal services	29	24	9	6	6	11	14	71	17	45
2017	Administration and operations	42	30	11	3	2	9	4	82	6	484
2017	Human resources	44	21	7	1	0	7	20	89	2	91
2017	Financial management	52	22	16	2	0	5	4	81	2	63
2017	Information management	45	18	7	0	0	18	12	90	0	25
2017	Information technology	45	39	6	2	0	5	3	91	2	100
2017	Evaluation	50	20	14	7	0	8	0	76	8	14
2017	Data sciences	29	32	6	5	0	27	0	84	7	16
2017	Policy	49	21	9	1	0	13	7	87	2	67
2017	Project management	27	34	22	5	2	7	2	68	8	39
2017	Other services to the public	42	28	10	5	3	8	3	80	9	221
2017	None of the above	34	30	17	3	1	9	5	75	5	231
2014	Client contact centre	41	39	10	2	1	3	4	86	3	213
2014	Health care practitioners	46	29	7	5	3	9	3	84	8	116
2014	Communications or public affairs	14	63	7	1	1	2	12	90	2	62
2014	Access to information and privacy	42	8	7	0	0	39	3	87	0	35
2014	Security	15	38	0	16	0	10	22	77	23	13
2014	Legal services	43	28	3	9	2	6	9	84	13	53
2014	Administration and operations	40	29	11	3	2	6	10	81	5	393
2014	Human resources	45	14	7	2	13	5	13	73	18	95
2014	Financial management	33	25	10	7	6	4	14	71	16	72
2014	Procurement	52	24	24	0	0	0	0	76	0	10
2014	Information management	39	35	12	0	0	12	2	86	0	34
2014	Information technology	40	35	10	2	1	8	4	86	3	122
2014	Internal audit	54	26	0	10	0	10	0	89	11	11
2014	Evaluation	38	39	7	7	0	8	0	84	8	13
2014	Other services to the public	32	27	10	3	4	18	6	78	9	169
2014	None of the above	31	31	16	2	2	14	4	76	5	196

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	34	32	13	5	2	10	5	77	8	219
2017	Health care practitioners	35	35	13	5	1	11	0	79	7	164
2017	Communications or public affairs	21	33	16	5	1	22	1	71	8	62
2017	Access to information and privacy	70	6	6	0	0	3	14	92	0	30
2017	Security	46	9	34	0	10	0	0	55	10	10
2017	Legal services	26	30	11	2	4	16	12	76	9	45
2017	Administration and operations	33	30	15	4	3	11	4	74	7	486
2017	Human resources	29	28	10	2	1	10	19	81	4	91
2017	Financial management	33	28	16	3	3	12	4	73	8	62
2017	Information management	45	15	11	0	0	18	12	85	0	25
2017	Information technology	38	33	8	5	1	12	3	84	7	100
2017	Evaluation	28	27	16	22	0	7	0	59	24	14
2017	Data sciences	18	28	16	6	0	32	0	68	9	16
2017	Policy	28	37	12	0	0	19	4	84	0	67
2017	Project management	30	34	14	0	5	15	2	77	6	39
2017	Other services to the public	28	32	13	9	3	12	2	70	15	221
2017	None of the above	24	31	21	6	3	11	5	66	10	232
2014	Client contact centre	30	35	14	7	3	8	4	73	11	213
2014	Health care practitioners	36	26	12	5	5	12	4	74	12	115
2014	Communications or public affairs	9	11	56	4	4	3	12	24	10	62
2014	Access to information and privacy	38	13	5	1	0	40	3	89	2	35
2014	Security	15	39	0	7	7	10	22	79	21	13
2014	Legal services	33	34	3	9	7	5	9	79	18	53
2014	Administration and operations	23	29	17	8	4	8	10	64	15	393
2014	Human resources	24	22	19	2	13	7	13	56	20	94
2014	Financial management	22	28	17	11	6	3	14	60	20	72
2014	Procurement	40	24	24	0	0	12	0	73	0	10
2014	Information management	28	29	21	6	2	9	4	66	10	34
2014	Information technology	27	40	11	3	4	11	4	79	8	122
2014	Internal audit	45	45	0	0	10	0	0	90	10	11
2014	Evaluation	22	39	23	7	0	8	0	66	8	13
2014	Other services to the public	25	22	18	6	7	17	5	61	17	169
2014	None of the above	18	29	21	8	6	14	4	58	17	197

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	25	8	10	5	0	1	77	15	218
2017	Health care practitioners	52	23	9	7	8	0	0	76	15	165
2017	Communications or public affairs	72	17	6	2	3	0	0	89	4	63
2017	Access to information and privacy	87	10	0	3	0	0	0	97	3	30
2017	Security	55	9	16	9	10	0	0	65	20	10
2017	Legal services	58	20	4	9	9	0	0	78	18	44
2017	Administration and operations	53	22	9	9	6	1	0	75	15	484
2017	Human resources	64	24	4	5	2	1	0	89	7	91
2017	Financial management	70	19	5	2	5	0	0	89	7	61
2017	Information management	72	24	3	0	0	0	0	97	0	25
2017	Information technology	69	23	7	2	0	0	0	91	2	100
2017	Evaluation	57	35	0	8	0	0	0	92	8	14
2017	Data sciences	62	17	16	5	0	0	0	79	5	16
2017	Policy	59	23	9	7	1	0	0	82	9	67
2017	Project management	61	22	7	0	7	3	0	85	7	39
2017	Other services to the public	47	25	7	9	11	0	0	72	21	221
2017	None of the above	47	28	9	8	6	0	1	76	15	232

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	27	13	5	4	0	0	79	8	219
2017	Health care practitioners	52	25	12	6	5	1	0	77	11	165
2017	Communications or public affairs	74	12	9	4	2	0	0	85	5	63
2017	Access to information and privacy	80	20	0	0	0	0	0	100	0	29
2017	Security	55	9	16	9	10	0	0	65	20	10
2017	Legal services	61	22	9	0	9	0	0	83	9	45
2017	Administration and operations	56	22	9	6	5	1	0	79	12	484
2017	Human resources	71	16	8	3	1	1	0	87	5	91
2017	Financial management	71	19	2	2	6	0	0	90	8	62
2017	Information management	84	16	0	0	0	0	0	100	0	25
2017	Information technology	65	19	9	5	0	1	1	86	5	100
2017	Evaluation	71	14	8	0	0	7	0	91	0	14
2017	Data sciences	56	38	5	0	0	0	0	95	0	16
2017	Policy	62	26	8	0	3	1	0	89	3	67
2017	Project management	58	25	8	2	7	0	0	83	10	39
2017	Other services to the public	49	21	14	5	9	3	0	71	14	221
2017	None of the above	52	23	13	3	6	2	1	78	9	232

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	42	13	9	4	0	0	75	12	219
2017	Health care practitioners	41	39	8	7	5	0	0	80	12	164
2017	Communications or public affairs	42	49	3	2	2	3	0	94	3	63
2017	Access to information and privacy	75	25	0	0	0	0	0	100	0	30
2017	Security	46	18	0	9	26	0	0	65	35	10
2017	Legal services	50	37	0	9	4	0	0	87	13	44
2017	Administration and operations	43	40	9	4	3	0	0	84	7	485
2017	Human resources	58	37	2	2	1	0	0	95	3	91
2017	Financial management	50	37	8	5	0	0	0	87	5	63
2017	Information management	68	29	3	0	0	0	0	97	0	25
2017	Information technology	53	35	9	1	1	0	1	89	2	100
2017	Evaluation	57	35	8	0	0	0	0	92	0	14
2017	Data sciences	51	38	0	11	0	0	0	89	11	16
2017	Policy	50	38	4	7	0	0	0	89	7	67
2017	Project management	38	52	8	2	0	0	0	90	2	39
2017	Other services to the public	36	37	12	9	5	0	0	74	14	221
2017	None of the above	42	36	13	6	3	0	0	78	9	232

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	40	14	13	15	1	58	28	217
2017	Health care practitioners	17	39	13	18	13	0	56	31	165
2017	Communications or public affairs	13	49	16	10	7	4	65	18	63
2017	Access to information and privacy	61	30	9	0	0	0	91	0	30
2017	Security	37	18	0	34	10	0	55	45	10
2017	Legal services	27	37	8	19	9	0	64	28	45
2017	Administration and operations	20	40	12	17	10	1	61	27	486
2017	Human resources	22	43	14	11	7	2	66	19	90
2017	Financial management	28	41	14	11	6	0	69	17	63
2017	Information management	53	43	4	0	0	0	96	0	24
2017	Information technology	23	42	17	9	5	4	68	15	100
2017	Evaluation	28	43	7	7	16	0	70	23	14
2017	Data sciences	38	29	12	16	5	0	67	21	16
2017	Policy	27	44	11	8	9	2	73	17	66
2017	Project management	23	32	20	10	7	8	60	18	39
2017	Other services to the public	14	35	12	16	23	1	50	39	221
2017	None of the above	14	36	15	17	15	2	51	33	232

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	14	22	15	31	2	31	47	219
2017	Health care practitioners	12	21	17	20	26	2	35	48	165
2017	Communications or public affairs	20	20	25	13	20	2	41	34	63
2017	Access to information and privacy	26	27	19	13	12	3	55	25	30
2017	Security	18	63	9	0	9	0	82	9	10
2017	Legal services	22	27	20	9	22	0	49	31	44
2017	Administration and operations	17	20	21	18	24	0	37	41	486
2017	Human resources	20	26	27	17	9	0	46	26	90
2017	Financial management	16	28	23	16	17	0	44	33	63
2017	Information management	23	15	34	25	4	0	37	29	24
2017	Information technology	21	32	16	15	15	1	53	30	100
2017	Evaluation	15	42	28	7	8	0	57	15	14
2017	Data sciences	12	49	5	11	23	0	60	34	16
2017	Policy	21	24	18	19	18	1	45	37	67
2017	Project management	8	37	10	31	15	0	45	45	39
2017	Other services to the public	20	19	16	18	26	1	39	45	221
2017	None of the above	21	17	19	18	24	1	38	42	229

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	21	21	18	22	0	4	38	41	217
2017	Health care practitioners	15	19	22	18	25	0	1	34	44	164
2017	Communications or public affairs	13	30	26	24	7	0	0	43	31	63
2017	Access to information and privacy	23	41	20	3	6	0	7	69	10	30
2017	Security	18	25	38	18	0	0	0	43	18	10
2017	Legal services	13	18	25	22	21	0	0	32	43	45
2017	Administration and operations	19	22	26	17	16	0	1	41	32	485
2017	Human resources	9	21	33	21	16	0	0	30	37	91
2017	Financial management	17	28	28	16	11	0	0	46	27	62
2017	Information management	48	18	24	7	4	0	0	66	11	25
2017	Information technology	13	41	24	11	11	0	0	55	22	100
2017	Evaluation	14	35	37	7	7	0	0	49	14	14
2017	Data sciences	0	34	43	24	0	0	0	34	24	16
2017	Policy	24	23	34	10	7	1	0	48	18	67
2017	Project management	13	36	23	15	13	0	0	50	28	38
2017	Other services to the public	9	12	26	19	34	0	0	21	53	221
2017	None of the above	10	26	26	15	22	0	0	36	37	230

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	16	18	15	16	9	46	35	217
2017	Health care practitioners	23	25	17	18	14	3	50	33	164
2017	Communications or public affairs	18	24	32	18	7	0	42	25	63
2017	Access to information and privacy	36	38	9	0	9	7	80	10	30
2017	Security	43	18	29	9	0	0	62	9	10
2017	Legal services	36	20	20	11	9	4	58	21	44
2017	Administration and operations	26	26	24	11	10	2	54	22	484
2017	Human resources	10	28	29	20	13	0	38	33	91
2017	Financial management	29	18	28	17	5	2	48	23	63
2017	Information management	57	29	14	0	0	0	86	0	24
2017	Information technology	23	34	22	15	5	1	57	20	100
2017	Evaluation	22	31	31	8	7	0	54	15	13
2017	Data sciences	0	39	33	16	12	0	39	28	16
2017	Policy	23	25	28	10	13	0	49	24	67
2017	Project management	18	31	21	15	12	3	50	28	39
2017	Other services to the public	16	29	24	13	15	3	46	29	220
2017	None of the above	17	30	23	15	13	2	47	29	228

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	10	21	24	20	23	0	2	31	44	216
2017	Health care practitioners	13	22	21	19	23	0	2	36	43	164
2017	Communications or public affairs	11	28	22	24	17	0	0	38	40	62
2017	Access to information and privacy	29	35	19	7	6	0	3	67	13	30
2017	Security	18	18	35	9	18	0	0	37	28	10
2017	Legal services	13	16	17	29	24	0	0	29	53	45
2017	Administration and operations	18	24	19	17	19	0	3	43	37	486
2017	Human resources	9	18	35	17	20	1	0	28	37	90
2017	Financial management	30	26	16	15	13	0	0	56	28	63
2017	Information management	36	24	20	16	3	0	0	60	20	25
2017	Information technology	15	35	18	15	15	0	1	50	31	100
2017	Evaluation	29	28	13	14	15	0	0	57	29	14
2017	Data sciences	11	17	18	32	22	0	0	28	54	16
2017	Policy	10	29	31	12	16	1	0	40	28	67
2017	Project management	15	22	26	20	17	0	0	37	37	39
2017	Other services to the public	11	16	18	21	33	0	0	27	55	221
2017	None of the above	11	22	22	18	25	1	1	34	44	232

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	23	10	4	2	0	11	82	7	219
2017	Health care practitioners	52	19	9	5	4	0	11	80	9	164
2017	Communications or public affairs	44	27	19	4	6	0	0	70	10	62
2017	Access to information and privacy	67	9	3	0	3	0	17	92	4	30
2017	Security	62	9	9	10	9	0	0	71	20	10
2017	Legal services	44	20	11	9	0	0	16	76	11	43
2017	Administration and operations	48	24	11	3	3	1	10	82	6	482
2017	Human resources	43	20	17	3	7	0	10	71	11	91
2017	Financial management	43	22	19	4	3	0	9	71	8	63
2017	Information management	69	18	0	0	0	0	13	100	0	25
2017	Information technology	57	24	7	4	1	0	7	87	5	99
2017	Evaluation	64	7	7	7	7	0	8	77	15	14
2017	Data sciences	38	45	12	0	5	0	0	83	5	16
2017	Policy	43	21	17	9	4	1	4	67	14	67
2017	Project management	47	19	15	12	0	0	8	71	13	39
2017	Other services to the public	47	18	12	5	4	0	14	76	11	221
2017	None of the above	49	21	5	6	3	0	15	83	11	230

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	26	24	9	10	0	0	56	20	217
2017	Health care practitioners	23	30	24	11	10	0	1	54	21	164
2017	Communications or public affairs	22	35	21	18	5	0	0	57	23	62
2017	Access to information and privacy	53	26	15	3	3	0	0	79	6	30
2017	Security	28	28	25	9	10	0	0	55	20	10
2017	Legal services	24	27	31	13	4	0	0	52	17	45
2017	Administration and operations	28	32	22	11	7	0	0	60	18	482
2017	Human resources	33	27	20	10	11	0	0	60	21	91
2017	Financial management	33	31	21	12	1	0	2	65	14	62
2017	Information management	51	24	14	11	0	0	0	75	11	25
2017	Information technology	35	38	16	6	4	1	1	74	10	100
2017	Evaluation	28	29	22	7	14	0	0	57	21	14
2017	Data sciences	17	38	39	5	0	0	0	55	5	16
2017	Policy	34	21	18	15	9	0	3	57	24	67
2017	Project management	29	38	18	5	10	0	0	67	15	38
2017	Other services to the public	23	26	20	15	15	0	0	49	31	221
2017	None of the above	29	28	18	13	11	0	1	57	24	230

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	30	22	10	9	1	3	58	20	218
2017	Health care practitioners	25	27	22	12	13	0	2	53	25	164
2017	Communications or public affairs	20	32	27	16	5	0	0	53	21	62
2017	Access to information and privacy	62	22	13	0	0	0	3	87	0	30
2017	Security	37	28	25	10	0	0	0	65	10	10
2017	Legal services	31	41	17	4	6	0	0	72	11	45
2017	Administration and operations	26	32	22	13	5	0	1	59	18	482
2017	Human resources	22	37	32	7	3	0	0	58	10	91
2017	Financial management	31	36	17	11	2	2	2	70	13	63
2017	Information management	47	34	18	0	0	0	0	82	0	25
2017	Information technology	30	40	19	6	4	0	1	71	10	100
2017	Evaluation	36	21	22	7	14	0	0	57	22	14
2017	Data sciences	22	33	34	5	5	0	0	55	11	16
2017	Policy	25	39	16	9	6	0	4	68	16	67
2017	Project management	16	37	37	10	0	0	0	53	10	38
2017	Other services to the public	19	32	22	14	10	0	3	53	25	221
2017	None of the above	23	36	20	9	9	0	2	61	19	231

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	25	21	18	12	1	2	47	31	218
2017	Health care practitioners	18	25	25	16	14	1	1	44	30	164
2017	Communications or public affairs	16	25	28	15	16	0	0	41	31	62
2017	Access to information and privacy	52	29	13	0	0	3	3	86	0	30
2017	Security	18	53	0	18	10	0	0	71	29	10
2017	Legal services	36	36	13	11	4	0	0	72	15	45
2017	Administration and operations	19	29	26	15	10	1	0	48	25	480
2017	Human resources	11	29	30	17	12	1	0	40	30	91
2017	Financial management	25	31	25	13	6	0	0	56	19	62
2017	Information management	41	32	27	0	0	0	0	73	0	25
2017	Information technology	18	36	24	11	9	2	0	55	20	100
2017	Evaluation	13	43	21	7	15	0	0	57	22	14
2017	Data sciences	10	45	16	18	11	0	0	55	29	16
2017	Policy	13	36	27	13	9	0	2	50	23	66
2017	Project management	26	15	39	12	8	0	0	41	20	38
2017	Other services to the public	12	28	24	18	17	0	1	41	35	221
2017	None of the above	18	26	29	15	9	1	2	45	25	231

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	34	23	12	7	0	2	57	20	218
2017	Health care practitioners	26	28	21	13	9	0	2	55	23	163
2017	Communications or public affairs	12	33	27	19	9	0	0	45	28	62
2017	Access to information and privacy	61	16	16	0	0	3	3	83	0	30
2017	Security	46	18	0	25	10	0	0	65	35	10
2017	Legal services	45	24	27	2	2	0	0	68	4	45
2017	Administration and operations	26	32	21	12	8	0	0	58	20	482
2017	Human resources	17	29	22	20	11	0	0	46	32	91
2017	Financial management	29	30	27	8	5	0	2	60	13	63
2017	Information management	27	51	13	10	0	0	0	77	10	25
2017	Information technology	25	35	20	9	10	0	1	61	19	99
2017	Evaluation	49	29	7	8	7	0	0	78	15	14
2017	Data sciences	27	12	28	27	5	0	0	39	33	16
2017	Policy	16	42	22	12	4	1	1	60	17	67
2017	Project management	15	25	32	18	10	0	0	41	28	38
2017	Other services to the public	17	29	24	14	13	2	2	47	28	221
2017	None of the above	23	31	25	13	7	0	1	54	21	230

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	21	26	21	17	0	1	35	39	217
2017	Health care practitioners	20	26	17	20	14	0	2	47	35	161
2017	Communications or public affairs	19	37	23	17	4	0	0	56	21	62
2017	Access to information and privacy	39	32	19	0	0	3	7	78	0	30
2017	Security	37	43	10	9	0	0	0	80	9	10
2017	Legal services	43	24	19	11	2	0	0	67	13	45
2017	Administration and operations	23	32	23	12	10	0	1	55	22	481
2017	Human resources	17	29	29	14	10	0	0	46	24	91
2017	Financial management	19	38	24	14	5	0	0	57	19	62
2017	Information management	37	26	29	7	0	0	0	63	7	25
2017	Information technology	21	41	27	4	7	0	1	62	11	100
2017	Evaluation	38	21	25	0	15	0	0	60	15	13
2017	Data sciences	6	44	28	16	5	0	0	50	22	16
2017	Policy	32	31	27	4	1	1	3	66	6	67
2017	Project management	31	25	29	10	5	0	0	55	15	38
2017	Other services to the public	16	23	19	19	22	0	1	39	42	221
2017	None of the above	23	27	18	18	12	0	1	51	31	230

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	43	20	19	9	5	0	4	66	15	218
2017	Health care practitioners	36	27	20	11	6	0	1	63	17	165
2017	Communications or public affairs	52	19	17	5	7	0	0	71	12	63
2017	Access to information and privacy	66	31	3	0	0	0	0	97	0	30
2017	Security	65	9	0	26	0	0	0	74	26	10
2017	Legal services	58	20	13	9	0	0	0	78	9	45
2017	Administration and operations	53	23	14	5	4	0	1	77	10	484
2017	Human resources	66	24	6	2	1	0	1	91	3	91
2017	Financial management	61	20	11	0	3	2	3	85	3	63
2017	Information management	73	13	11	3	0	0	0	86	3	25
2017	Information technology	74	18	6	1	1	0	0	92	2	100
2017	Evaluation	72	14	7	7	0	0	0	86	7	14
2017	Data sciences	66	17	0	11	0	0	5	88	12	16
2017	Policy	59	29	8	1	1	1	0	89	3	67
2017	Project management	66	20	7	2	5	0	0	85	7	39
2017	Other services to the public	42	20	17	9	11	0	1	63	20	221
2017	None of the above	48	26	14	8	4	0	0	75	12	231

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	67	18	6	4	2	0	3	88	6	218
2017	Health care practitioners	78	9	5	3	2	1	3	90	5	165
2017	Communications or public affairs	76	13	6	3	2	0	0	90	5	63
2017	Access to information and privacy	87	13	0	0	0	0	0	100	0	30
2017	Security	55	16	9	10	9	0	0	71	20	10
2017	Legal services	74	5	9	2	6	0	4	82	9	45
2017	Administration and operations	70	14	7	4	2	0	2	86	6	484
2017	Human resources	85	5	3	3	0	0	4	94	3	91
2017	Financial management	58	22	10	0	5	2	4	85	5	63
2017	Information management	79	9	4	0	0	0	8	96	0	25
2017	Information technology	83	9	7	0	1	0	0	92	1	100
2017	Evaluation	72	22	0	0	0	7	0	100	0	14
2017	Data sciences	84	11	0	5	0	0	0	95	5	16
2017	Policy	75	12	6	1	1	3	1	91	3	67
2017	Project management	88	7	0	2	2	0	0	95	5	39
2017	Other services to the public	69	13	5	4	5	0	4	85	10	219
2017	None of the above	69	11	9	4	5	0	2	82	9	232

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	58	26	9	2	1	0	3	87	4	218
2017	Health care practitioners	60	25	9	1	4	0	1	86	5	164
2017	Communications or public affairs	55	31	7	5	2	0	0	87	6	63
2017	Access to information and privacy	71	19	10	0	0	0	0	90	0	30
2017	Legal services	55	23	11	4	4	0	2	80	9	45
2017	Administration and operations	52	31	12	2	2	0	1	83	5	484
2017	Human resources	78	13	5	3	0	0	2	92	3	91
2017	Financial management	35	34	14	6	8	0	2	71	14	63
2017	Information management	75	25	0	0	0	0	0	100	0	25
2017	Information technology	61	30	6	2	1	0	0	91	3	100
2017	Evaluation	51	42	7	0	0	0	0	93	0	14
2017	Data sciences	61	34	5	0	0	0	0	95	0	16
2017	Policy	63	27	6	0	1	1	1	93	1	67
2017	Project management	63	25	10	2	0	0	0	88	2	39
2017	Other services to the public	46	34	8	5	4	0	3	83	9	220
2017	None of the above	48	33	9	5	3	1	1	83	8	232

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	64	16	8	3	5	3	83	9	218
2017	Health care practitioners	63	19	6	5	5	2	84	10	163
2017	Communications or public affairs	71	17	6	3	3	0	88	6	62
2017	Access to information and privacy	84	12	3	0	0	0	97	0	30
2017	Security	46	25	9	9	10	0	71	20	10
2017	Legal services	68	11	10	2	6	2	81	9	45
2017	Administration and operations	59	23	9	4	5	1	83	9	482
2017	Human resources	66	14	9	5	3	3	82	8	90
2017	Financial management	53	21	9	6	6	4	77	13	62
2017	Information management	86	11	4	0	0	0	96	0	24
2017	Information technology	62	23	8	6	1	0	85	7	99
2017	Evaluation	51	42	7	0	0	0	93	0	14
2017	Data sciences	66	16	12	0	5	0	83	5	16
2017	Policy	69	22	3	6	0	0	91	6	67
2017	Project management	59	12	12	7	7	2	73	15	39
2017	Other services to the public	56	16	10	8	7	2	75	15	219
2017	None of the above	61	21	6	7	3	2	84	11	230

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	10	4	0	1	34	93	1	218
2017	Health care practitioners	55	7	2	2	0	35	94	3	164
2017	Communications or public affairs	57	12	10	5	0	16	82	5	63
2017	Access to information and privacy	60	8	10	0	3	19	84	4	30
2017	Security	63	9	9	0	0	18	89	0	10
2017	Legal services	50	13	7	4	7	19	78	14	45
2017	Administration and operations	53	9	3	1	1	32	91	4	483
2017	Human resources	66	6	2	2	0	23	94	3	91
2017	Financial management	45	13	10	6	3	23	76	12	63
2017	Information management	63	11	0	0	0	27	100	0	24
2017	Information technology	54	14	6	0	1	25	91	1	100
2017	Evaluation	51	27	0	0	0	22	100	0	14
2017	Data sciences	66	12	0	0	0	22	100	0	16
2017	Policy	53	9	6	1	0	31	90	2	67
2017	Project management	70	7	2	2	0	17	94	3	39
2017	Other services to the public	50	8	2	2	1	38	93	4	221
2017	None of the above	52	11	3	1	0	32	93	2	231

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	20	13	7	3	0	6	76	11	218
2017	Health care practitioners	59	21	9	2	2	1	5	85	5	163
2017	Communications or public affairs	73	18	7	0	0	0	2	92	0	61
2017	Access to information and privacy	78	15	3	0	0	0	3	96	0	30
2017	Security	57	25	0	9	0	0	9	90	10	10
2017	Legal services	38	33	17	10	2	0	0	70	12	45
2017	Administration and operations	64	20	7	3	1	0	5	89	4	483
2017	Human resources	74	15	2	5	0	0	4	92	5	88
2017	Financial management	62	20	8	1	0	0	9	90	1	63
2017	Information management	79	10	3	3	0	0	4	93	4	25
2017	Information technology	77	14	1	1	1	2	4	97	2	100
2017	Evaluation	71	15	0	0	7	0	7	92	8	14
2017	Data sciences	83	0	6	5	0	0	5	88	6	16
2017	Policy	73	21	2	0	0	0	5	98	0	66
2017	Project management	77	5	8	3	0	0	8	89	3	38
2017	Other services to the public	46	21	14	5	7	0	6	72	13	221
2017	None of the above	62	18	9	2	2	1	6	86	4	230

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	66	17	6	3	2	0	6	88	5	219
2017	Health care practitioners	76	13	3	3	2	1	3	92	5	165
2017	Communications or public affairs	70	15	4	8	4	0	0	84	12	63
2017	Access to information and privacy	65	22	3	3	3	0	3	90	7	30
2017	Security	65	35	0	0	0	0	0	100	0	10
2017	Legal services	75	7	2	2	6	0	6	88	9	45
2017	Administration and operations	57	18	9	5	6	1	3	78	12	485
2017	Human resources	62	12	9	3	9	2	2	77	13	91
2017	Financial management	55	20	11	5	6	0	3	77	12	63
2017	Information management	65	25	10	0	0	0	0	90	0	25
2017	Information technology	63	18	11	2	3	0	3	84	5	100
2017	Evaluation	69	8	7	7	8	0	0	78	16	14
2017	Data sciences	50	12	22	10	6	0	0	62	16	16
2017	Policy	67	14	1	1	13	0	3	83	15	67
2017	Project management	53	17	2	12	13	0	2	72	25	39
2017	Other services to the public	57	22	7	5	4	1	4	83	9	221
2017	None of the above	62	17	8	4	4	1	4	83	8	231

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	48	31	13	4	2	0	2	81	5	218
2017	Health care practitioners	58	26	9	3	1	0	2	86	4	165
2017	Communications or public affairs	47	31	14	6	2	0	0	78	8	63
2017	Access to information and privacy	50	27	23	0	0	0	0	77	0	30
2017	Legal services	50	24	12	13	0	0	2	75	13	45
2017	Administration and operations	49	29	12	5	2	0	2	80	8	485
2017	Human resources	55	25	15	3	1	0	1	81	4	91
2017	Financial management	49	37	11	2	0	0	2	87	2	63
2017	Information management	55	32	7	6	0	0	0	87	6	25
2017	Information technology	50	35	8	3	2	1	1	87	5	100
2017	Evaluation	42	28	23	7	0	0	0	70	7	14
2017	Data sciences	49	34	11	5	0	0	0	84	5	16
2017	Policy	55	32	9	1	1	0	1	88	3	67
2017	Project management	61	27	7	2	0	0	2	90	3	39
2017	Other services to the public	50	28	10	4	4	0	4	82	8	220
2017	None of the above	57	27	9	2	2	0	3	86	5	231

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	12	24	34	18	11	0	0	36	30	219
2017	Health care practitioners	14	26	38	15	7	0	0	40	22	163
2017	Communications or public affairs	15	26	37	19	3	0	0	41	22	63
2017	Access to information and privacy	31	50	16	3	0	0	0	81	3	30
2017	Security	18	34	18	9	20	0	0	53	29	10
2017	Legal services	7	25	42	22	5	0	0	31	26	45
2017	Administration and operations	9	29	42	12	7	0	0	38	19	485
2017	Human resources	11	29	38	13	9	0	0	40	22	91
2017	Financial management	15	29	40	9	3	2	2	45	13	63
2017	Information management	32	41	20	7	0	0	0	73	7	25
2017	Information technology	12	45	29	9	5	0	0	57	14	100
2017	Evaluation	21	50	13	0	16	0	0	71	16	14
2017	Data sciences	5	49	40	6	0	0	0	54	6	16
2017	Policy	17	37	31	10	6	0	0	53	16	67
2017	Project management	15	34	34	10	5	2	0	50	15	39
2017	Other services to the public	7	18	38	22	16	0	0	25	38	220
2017	None of the above	10	27	36	18	9	0	0	37	27	231

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	16	23	37	13	10	0	24	40	218
2017	Health care practitioners	12	27	35	16	9	0	26	39	165
2017	Communications or public affairs	4	31	35	22	7	0	29	35	63
2017	Access to information and privacy	3	13	38	34	13	0	46	16	30
2017	Security	20	25	9	28	18	0	46	45	10
2017	Legal services	11	29	41	11	7	0	18	41	45
2017	Administration and operations	12	23	40	18	7	0	25	35	482
2017	Human resources	11	29	41	12	7	0	19	40	91
2017	Financial management	5	20	42	24	9	0	32	25	62
2017	Information management	0	7	32	35	26	0	61	7	25
2017	Information technology	7	18	37	27	11	0	38	25	100
2017	Evaluation	7	15	13	36	28	0	64	22	14
2017	Data sciences	5	23	18	54	0	0	54	29	16
2017	Policy	4	19	55	15	6	0	21	24	66
2017	Project management	5	20	44	17	14	0	31	24	39
2017	Other services to the public	21	32	29	12	5	1	17	53	221
2017	None of the above	14	30	31	16	7	0	24	45	229

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	21	20	12	22	0	0	25	75	219
2017	Health care practitioners	18	27	15	15	24	1	0	19	81	164
2017	Communications or public affairs	26	29	20	9	11	4	0	27	73	63
2017	Access to information and privacy	19	25	27	8	13	7	0	21	79	30
2017	Security	34	18	38	0	9	0	0	34	66	10
2017	Legal services	34	7	29	11	15	4	0	36	64	45
2017	Administration and operations	22	24	22	14	17	1	0	22	78	485
2017	Human resources	29	19	26	11	11	4	0	30	70	91
2017	Financial management	19	28	27	11	13	0	2	19	81	63
2017	Information management	29	37	20	11	3	0	0	29	71	25
2017	Information technology	32	19	14	12	17	5	1	34	66	100
2017	Evaluation	13	29	21	14	15	7	0	14	86	14
2017	Data sciences	32	23	18	16	12	0	0	32	68	16
2017	Policy	16	31	22	14	15	1	0	16	84	67
2017	Project management	25	17	32	10	10	2	4	27	73	39
2017	Other services to the public	29	15	17	14	22	3	1	30	70	221
2017	None of the above	26	21	19	15	16	2	0	27	73	231

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	27	163
2017	Health care practitioners	20	130
2017	Communications or public affairs	23	44
2017	Access to information and privacy	16	22
2017	Legal services	29	27
2017	Administration and operations	29	371
2017	Human resources	18	62
2017	Financial management	12	50
2017	Information management	41	17
2017	Information technology	23	62
2017	Evaluation	11	11
2017	Data sciences	25	12
2017	Policy	16	54
2017	Project management	39	27
2017	Other services to the public	29	151
2017	None of the above	26	164

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	43	163
2017	Health care practitioners	39	130
2017	Communications or public affairs	29	44
2017	Access to information and privacy	46	22
2017	Legal services	21	27
2017	Administration and operations	38	371
2017	Human resources	41	62
2017	Financial management	43	50
2017	Information management	46	17
2017	Information technology	43	62
2017	Evaluation	45	11
2017	Data sciences	58	12
2017	Policy	25	54
2017	Project management	27	27
2017	Other services to the public	49	151
2017	None of the above	34	164

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	26	163
2017	Health care practitioners	15	130
2017	Communications or public affairs	24	44
2017	Access to information and privacy	20	22
2017	Legal services	7	27
2017	Administration and operations	22	371
2017	Human resources	23	62
2017	Financial management	14	50
2017	Information management	6	17
2017	Information technology	13	62
2017	Evaluation	11	11
2017	Data sciences	9	12
2017	Policy	20	54
2017	Project management	17	27
2017	Other services to the public	16	151
2017	None of the above	20	164

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	34	163
2017	Health care practitioners	34	130
2017	Communications or public affairs	41	44
2017	Access to information and privacy	47	22
2017	Legal services	21	27
2017	Administration and operations	49	371
2017	Human resources	52	62
2017	Financial management	56	50
2017	Information management	29	17
2017	Information technology	60	62
2017	Evaluation	55	11
2017	Data sciences	58	12
2017	Policy	56	54
2017	Project management	43	27
2017	Other services to the public	42	151
2017	None of the above	47	164

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	8	163
2017	Health care practitioners	7	130
2017	Communications or public affairs	6	44
2017	Access to information and privacy	0	22
2017	Legal services	3	27
2017	Administration and operations	4	371
2017	Human resources	6	62
2017	Financial management	4	50
2017	Information management	0	17
2017	Information technology	6	62
2017	Evaluation	8	11
2017	Data sciences	0	12
2017	Policy	2	54
2017	Project management	4	27
2017	Other services to the public	3	151
2017	None of the above	8	164

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	37	163
2017	Health care practitioners	40	130
2017	Communications or public affairs	52	44
2017	Access to information and privacy	58	22
2017	Legal services	56	27
2017	Administration and operations	41	371
2017	Human resources	37	62
2017	Financial management	41	50
2017	Information management	38	17
2017	Information technology	32	62
2017	Evaluation	37	11
2017	Data sciences	51	12
2017	Policy	49	54
2017	Project management	22	27
2017	Other services to the public	47	151
2017	None of the above	33	164

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Client contact centre	3	47	17	14	4	15	160
2017	Health care practitioners	8	42	20	8	4	18	130
2017	Communications or public affairs	8	41	17	11	2	20	42
2017	Access to information and privacy	8	42	26	16	0	8	22
2017	Legal services	0	48	31	6	0	14	27
2017	Administration and operations	4	43	21	12	5	14	368
2017	Human resources	7	54	18	14	3	3	62
2017	Financial management	2	45	23	14	8	8	50
2017	Information management	13	53	10	13	5	5	18
2017	Information technology	6	45	13	14	6	16	61
2017	Evaluation	0	37	36	8	8	11	11
2017	Data sciences	8	42	24	9	0	17	12
2017	Policy	0	37	25	11	5	22	54
2017	Project management	0	40	24	22	4	11	27
2017	Other services to the public	3	33	30	11	7	16	150
2017	None of the above	3	40	22	12	10	13	163

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	10	17	13	16	37	0	6	30	56	162
2017	Health care practitioners	9	22	13	23	26	2	5	33	53	132
2017	Communications or public affairs	9	15	4	29	27	4	12	29	67	44
2017	Access to information and privacy	25	20	17	21	17	0	0	45	38	22
2017	Legal services	22	7	29	21	18	0	3	30	40	27
2017	Administration and operations	11	22	14	19	27	2	5	36	49	372
2017	Human resources	14	34	13	13	19	2	6	52	35	62
2017	Financial management	11	26	15	12	28	4	4	41	43	50
2017	Information management	24	13	10	13	30	0	10	41	48	18
2017	Information technology	12	31	10	16	19	5	8	50	39	62
2017	Evaluation	8	17	0	36	20	0	19	31	69	11
2017	Data sciences	25	0	8	17	16	9	25	38	50	12
2017	Policy	11	32	12	16	20	0	9	47	39	55
2017	Project management	11	27	22	11	26	4	0	40	38	27
2017	Other services to the public	5	21	8	16	43	1	6	27	64	151
2017	None of the above	10	23	10	17	33	2	5	35	54	165

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	2	7	12	16	58	0	4	10	77	163
2017	Health care practitioners	4	8	11	18	50	3	6	14	74	131
2017	Communications or public affairs	2	18	2	20	49	0	9	22	76	43
2017	Access to information and privacy	13	5	17	20	34	0	11	20	61	22
2017	Legal services	5	0	33	18	38	0	7	5	60	27
2017	Administration and operations	2	8	10	20	52	2	5	11	78	372
2017	Human resources	5	7	9	17	51	5	6	13	76	62
2017	Financial management	4	10	13	15	53	2	4	15	72	50
2017	Information management	16	5	10	8	50	0	10	24	65	18
2017	Information technology	7	13	0	19	51	3	6	22	78	62
2017	Evaluation	8	11	8	8	64	0	0	19	73	11
2017	Data sciences	17	0	0	25	50	0	8	18	82	12
2017	Policy	2	11	16	21	43	0	7	14	69	55
2017	Project management	4	24	18	22	28	4	0	29	52	27
2017	Other services to the public	3	5	8	14	64	2	5	8	83	151
2017	None of the above	4	9	8	19	53	0	7	13	78	165

Report a problem or mistake on this page

Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.