2017 Public Service Employee Survey Results by Theme for Indigenous and Northern Affairs Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 40 20 6 3 0 0 71 9 76
2017 Federal regulators 53 33 7 7 0 0 0 86 7 15
2017 Compliance, inspection and enforcement 32 38 6 16 8 0 0 70 23 30
2017 Communications or public affairs 29 43 9 15 4 0 0 72 19 123
2017 Access to information and privacy 29 55 0 8 7 0 0 84 16 12
2017 Security 48 29 23 0 0 0 0 77 0 14
2017 Science and technology 32 52 7 7 3 0 0 84 9 68
2017 Legal services 24 49 6 10 11 0 0 73 21 46
2017 Administration and operations 35 41 11 9 3 0 0 77 12 703
2017 Human resources 36 44 11 5 3 0 0 81 9 164
2017 Financial management 27 48 12 8 6 0 0 75 14 266
2017 Procurement 33 44 17 6 0 0 0 77 6 18
2017 Real property 31 45 0 16 8 0 0 76 24 24
2017 Information management 28 44 9 13 6 0 0 72 19 114
2017 Information technology 19 53 18 5 4 0 1 73 9 91
2017 Internal audit 21 45 17 6 11 0 0 66 17 17
2017 Evaluation 25 57 6 6 6 0 0 82 12 25
2017 Data sciences 34 52 14 0 0 0 0 86 0 22
2017 Policy 35 41 9 10 4 0 0 77 15 382
2017 Project management 34 45 9 8 4 0 0 79 12 341
2017 Other services to the public 41 41 6 8 3 0 1 83 12 114
2017 None of the above 41 39 11 7 2 0 1 79 9 358
2014 Client contact centre 17 47 22 5 7 0 1 65 12 74
2014 Federal regulators 23 49 9 6 7 0 6 76 14 47
2014 Compliance, inspection and enforcement 30 41 6 12 11 0 0 71 23 34
2014 Communications or public affairs 22 43 9 15 11 0 0 65 26 116
2014 Access to information and privacy 29 53 0 12 6 0 0 82 18 17
2014 Security 21 43 7 22 7 0 0 64 29 14
2014 Science and technology 27 48 11 13 1 0 0 75 14 85
2014 Library services 54 24 6 16 0 0 0 78 16 10
2014 Legal services 21 48 16 9 5 0 0 69 15 75
2014 Administration and operations 24 45 12 12 7 0 0 70 18 913
2014 Human resources 23 46 11 12 8 0 0 69 19 164
2014 Financial management 24 49 12 8 7 0 0 73 15 287
2014 Procurement 27 52 15 0 2 0 3 82 2 35
2014 Real property 32 28 13 19 8 0 0 60 27 39
2014 Materiel management 45 30 19 7 0 0 0 74 7 13
2014 Information management 26 46 13 9 5 0 0 72 14 143
2014 Information technology 31 43 12 7 7 0 0 74 14 122
2014 Internal audit 40 40 7 0 13 0 0 80 13 15
2014 Evaluation 24 48 20 8 0 0 0 72 8 25
2014 Other services to the public 28 45 9 10 8 0 0 73 19 230
2014 None of the above 28 44 10 11 7 0 0 72 18 736

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 42 18 10 8 0 0 64 18 75
2017 Federal regulators 40 33 0 14 13 0 0 73 27 15
2017 Compliance, inspection and enforcement 19 42 14 16 10 0 0 61 25 30
2017 Communications or public affairs 30 46 13 7 4 0 0 76 11 124
2017 Access to information and privacy 37 23 0 16 16 8 0 66 34 12
2017 Security 36 35 29 0 0 0 0 71 0 14
2017 Science and technology 29 35 17 10 9 0 0 63 20 68
2017 Legal services 22 31 18 14 15 0 0 53 29 46
2017 Administration and operations 31 38 13 10 7 0 0 69 17 703
2017 Human resources 35 41 15 6 3 0 0 76 9 164
2017 Financial management 26 40 17 10 8 0 0 66 17 265
2017 Procurement 27 39 22 5 6 0 0 67 11 18
2017 Real property 16 36 16 24 8 0 0 52 32 24
2017 Information management 24 32 22 14 7 1 0 57 21 114
2017 Information technology 23 38 18 11 10 0 0 61 21 91
2017 Internal audit 40 27 17 11 6 0 0 67 17 17
2017 Evaluation 12 57 13 9 10 0 0 69 19 25
2017 Data sciences 30 56 4 0 9 0 0 87 9 22
2017 Policy 30 39 11 10 11 0 0 69 21 381
2017 Project management 29 39 14 8 10 0 0 68 17 341
2017 Other services to the public 26 35 15 14 10 0 0 61 24 114
2017 None of the above 28 38 14 11 8 0 1 67 19 358

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 46 5 3 1 0 0 91 4 75
2017 Federal regulators 53 40 7 0 0 0 0 93 0 15
2017 Compliance, inspection and enforcement 47 43 0 6 3 0 0 90 10 30
2017 Communications or public affairs 39 45 13 3 1 0 0 84 4 124
2017 Access to information and privacy 37 47 8 0 7 0 0 84 7 12
2017 Security 77 18 6 0 0 0 0 94 0 14
2017 Science and technology 44 41 8 7 0 0 0 85 7 68
2017 Legal services 38 38 10 8 6 0 0 76 14 45
2017 Administration and operations 51 33 11 4 2 0 0 83 6 702
2017 Human resources 47 35 13 3 2 0 0 82 5 163
2017 Financial management 41 47 8 3 1 0 0 88 4 266
2017 Procurement 44 39 17 0 0 0 0 83 0 18
2017 Real property 68 4 24 0 4 0 0 72 4 24
2017 Information management 42 42 10 4 2 0 0 84 6 112
2017 Information technology 47 37 12 3 1 0 0 84 4 91
2017 Internal audit 22 61 11 0 6 0 0 83 6 17
2017 Evaluation 32 53 3 9 3 0 0 85 12 25
2017 Data sciences 39 52 9 0 0 0 0 91 0 22
2017 Policy 44 38 9 6 1 1 0 83 8 382
2017 Project management 49 39 8 3 1 0 0 88 5 341
2017 Other services to the public 54 33 10 2 0 0 0 88 2 113
2017 None of the above 52 34 10 3 0 0 1 87 3 359
2014 Client contact centre 49 33 8 3 3 1 3 86 6 74
2014 Federal regulators 39 44 11 0 0 0 6 88 0 47
2014 Compliance, inspection and enforcement 50 26 12 9 3 0 0 76 12 34
2014 Communications or public affairs 42 38 12 6 2 0 0 80 8 116
2014 Access to information and privacy 53 24 12 6 6 0 0 77 12 17
2014 Security 56 29 14 0 0 0 0 86 0 14
2014 Science and technology 56 35 4 4 1 0 0 91 5 85
2014 Library services 60 18 6 16 0 0 0 78 16 10
2014 Legal services 50 35 12 1 1 0 0 85 3 75
2014 Administration and operations 55 32 8 3 2 0 0 87 5 911
2014 Human resources 59 28 9 2 1 0 0 88 3 164
2014 Financial management 55 30 9 3 2 0 0 85 5 287
2014 Procurement 46 43 9 0 2 0 0 89 2 35
2014 Real property 57 24 10 5 3 0 0 82 8 39
2014 Materiel management 79 14 7 0 0 0 0 93 0 13
2014 Information management 52 33 11 4 1 0 0 84 5 143
2014 Information technology 62 27 7 2 1 0 0 89 3 121
2014 Internal audit 46 40 14 0 0 0 0 86 0 15
2014 Evaluation 52 32 8 8 0 0 0 84 8 25
2014 Other services to the public 62 23 8 4 2 0 0 86 6 231
2014 None of the above 51 34 10 3 2 0 0 85 5 736

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 49 14 4 1 0 0 81 5 76
2017 Federal regulators 53 33 7 7 0 0 0 86 7 15
2017 Compliance, inspection and enforcement 38 40 6 13 3 0 0 78 16 30
2017 Communications or public affairs 28 57 9 4 1 0 0 85 6 124
2017 Access to information and privacy 46 31 16 0 7 0 0 77 7 12
2017 Security 48 35 18 0 0 0 0 82 0 14
2017 Science and technology 36 45 9 5 4 0 0 82 9 68
2017 Legal services 30 48 4 4 14 0 0 78 18 45
2017 Administration and operations 41 37 11 7 3 0 0 78 10 701
2017 Human resources 43 41 10 5 2 0 0 84 6 163
2017 Financial management 35 45 11 6 2 0 0 80 8 265
2017 Procurement 38 51 11 0 0 0 0 89 0 18
2017 Real property 45 27 8 8 12 0 0 72 20 24
2017 Information management 31 36 19 11 3 0 0 67 13 112
2017 Information technology 33 44 12 6 5 0 1 77 11 91
2017 Internal audit 40 38 11 6 6 0 0 78 11 17
2017 Evaluation 22 62 6 6 3 0 0 84 10 25
2017 Data sciences 43 48 5 4 0 0 0 91 4 22
2017 Policy 37 39 9 10 4 0 1 77 14 381
2017 Project management 36 44 9 6 5 0 0 80 11 340
2017 Other services to the public 45 35 10 7 2 2 0 81 8 113
2017 None of the above 41 39 12 5 2 0 1 81 7 356
2014 Client contact centre 27 42 15 4 9 0 3 71 14 74
2014 Federal regulators 18 53 13 8 2 0 6 76 10 47
2014 Compliance, inspection and enforcement 39 32 15 9 6 0 0 71 15 34
2014 Communications or public affairs 29 42 13 9 7 1 0 71 16 116
2014 Access to information and privacy 23 53 6 6 12 0 0 76 18 17
2014 Security 28 50 8 7 7 0 0 78 14 14
2014 Science and technology 32 46 12 7 3 1 0 78 10 85
2014 Library services 55 23 6 16 0 0 0 78 16 10
2014 Legal services 35 35 18 5 7 0 0 70 12 75
2014 Administration and operations 34 39 14 8 5 0 0 72 14 913
2014 Human resources 24 45 16 9 6 0 0 69 15 164
2014 Financial management 35 43 13 5 5 0 0 78 9 286
2014 Procurement 33 49 9 6 2 0 0 82 8 35
2014 Real property 47 15 14 18 5 0 0 63 23 39
2014 Materiel management 45 45 10 0 0 0 0 90 0 13
2014 Information management 39 38 9 9 5 1 0 77 14 143
2014 Information technology 38 38 16 4 4 0 0 76 8 122
2014 Internal audit 46 27 13 7 7 0 0 74 13 15
2014 Evaluation 36 36 20 8 0 0 0 72 8 25
2014 Other services to the public 37 35 13 8 7 0 0 72 15 231
2014 None of the above 34 39 14 8 5 0 0 73 13 734

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 31 22 8 7 0 0 63 15 76
2017 Federal regulators 40 26 6 21 7 0 0 66 28 15
2017 Compliance, inspection and enforcement 32 23 20 22 3 0 0 55 25 30
2017 Communications or public affairs 23 44 21 9 2 1 0 68 11 123
2017 Access to information and privacy 61 7 24 0 7 0 0 69 7 12
2017 Security 48 24 29 0 0 0 0 71 0 14
2017 Science and technology 34 34 8 16 7 1 0 70 23 68
2017 Legal services 28 29 12 14 17 0 0 57 31 46
2017 Administration and operations 32 35 18 9 5 0 0 68 14 703
2017 Human resources 35 38 14 6 6 1 0 74 12 164
2017 Financial management 25 41 17 9 7 1 0 67 16 266
2017 Procurement 27 50 11 5 6 0 0 78 11 18
2017 Real property 26 28 16 17 13 0 0 55 29 23
2017 Information management 30 39 18 9 4 0 0 69 14 113
2017 Information technology 31 39 16 6 8 1 0 70 14 91
2017 Internal audit 22 39 17 11 11 0 0 61 22 17
2017 Evaluation 25 49 10 9 6 0 0 75 16 25
2017 Data sciences 30 39 27 4 0 0 0 69 4 22
2017 Policy 21 31 23 15 9 0 0 52 25 384
2017 Project management 25 35 19 11 9 0 0 60 20 341
2017 Other services to the public 23 38 13 13 13 0 0 60 26 114
2017 None of the above 27 32 23 9 7 1 1 60 16 357
2014 Client contact centre 19 27 27 12 11 1 3 48 24 74
2014 Federal regulators 16 28 28 10 11 2 6 48 23 47
2014 Compliance, inspection and enforcement 16 32 6 27 18 3 0 49 45 34
2014 Communications or public affairs 18 35 20 20 7 0 0 53 27 116
2014 Access to information and privacy 18 24 24 23 12 0 0 42 35 17
2014 Security 14 42 21 15 7 0 0 57 22 14
2014 Science and technology 15 42 24 11 7 0 0 58 19 85
2014 Library services 12 28 45 0 16 0 0 40 16 10
2014 Legal services 15 45 11 18 11 0 0 60 29 75
2014 Administration and operations 23 34 19 14 10 1 0 57 24 912
2014 Human resources 19 30 20 21 9 0 0 49 30 164
2014 Financial management 26 29 22 12 8 2 0 57 21 287
2014 Procurement 20 39 28 7 5 0 0 59 13 35
2014 Real property 27 28 17 20 8 0 0 55 28 39
2014 Materiel management 20 38 35 0 7 0 0 59 7 13
2014 Information management 18 40 21 9 10 1 0 59 20 142
2014 Information technology 29 45 8 13 6 0 1 74 18 122
2014 Internal audit 40 27 7 20 7 0 0 67 26 15
2014 Evaluation 20 32 20 24 4 0 0 52 28 25
2014 Other services to the public 19 30 16 19 14 2 0 50 34 231
2014 None of the above 16 32 20 15 16 2 0 49 31 735

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 39 18 8 6 0 0 68 14 76
2017 Federal regulators 47 26 13 0 14 0 0 73 14 15
2017 Compliance, inspection and enforcement 29 25 16 27 3 0 0 54 30 30
2017 Communications or public affairs 23 52 14 9 1 0 0 75 11 124
2017 Access to information and privacy 61 7 24 0 7 0 0 69 7 12
2017 Security 48 35 6 6 0 0 6 88 6 14
2017 Science and technology 34 29 13 16 8 0 0 63 24 68
2017 Legal services 22 33 12 18 15 0 0 55 33 46
2017 Administration and operations 32 38 16 9 5 0 0 70 14 702
2017 Human resources 35 41 13 7 4 1 0 76 11 164
2017 Financial management 24 47 14 10 5 0 0 71 15 266
2017 Procurement 27 39 22 5 6 0 0 67 11 18
2017 Real property 24 40 16 8 12 0 0 64 20 24
2017 Information management 25 46 15 9 3 2 0 72 12 113
2017 Information technology 30 43 16 5 4 0 1 74 10 90
2017 Internal audit 22 39 17 11 11 0 0 61 22 17
2017 Evaluation 22 50 16 6 6 0 0 71 13 25
2017 Data sciences 34 43 13 9 0 0 0 78 9 22
2017 Policy 21 37 18 15 9 0 0 58 24 384
2017 Project management 24 42 16 10 8 0 0 66 18 341
2017 Other services to the public 26 35 14 16 9 0 0 62 24 113
2017 None of the above 28 39 16 11 5 1 0 67 16 357
2014 Client contact centre 18 36 19 19 5 1 3 56 25 74
2014 Federal regulators 14 34 20 17 9 0 6 51 28 47
2014 Compliance, inspection and enforcement 16 35 8 24 17 0 0 50 41 34
2014 Communications or public affairs 18 39 19 17 7 0 0 57 24 116
2014 Access to information and privacy 24 30 12 28 6 0 0 54 35 17
2014 Security 22 42 14 15 7 0 0 64 22 14
2014 Science and technology 14 50 13 16 7 0 0 64 23 85
2014 Library services 12 28 45 0 16 0 0 40 16 10
2014 Legal services 18 45 8 21 8 0 0 63 29 75
2014 Administration and operations 22 37 17 14 8 0 0 60 23 911
2014 Human resources 19 32 18 22 8 1 0 52 30 164
2014 Financial management 27 32 20 12 8 1 0 60 20 287
2014 Procurement 24 41 24 6 5 0 0 65 11 35
2014 Real property 24 31 8 27 10 0 0 55 37 39
2014 Materiel management 20 49 18 7 7 0 0 69 13 13
2014 Information management 18 44 19 9 10 1 0 62 19 142
2014 Information technology 32 38 10 13 6 0 0 70 19 122
2014 Internal audit 39 21 14 13 7 7 0 64 21 15
2014 Evaluation 16 36 12 32 4 0 0 52 36 25
2014 Other services to the public 19 31 18 18 13 0 0 51 31 231
2014 None of the above 17 32 20 17 14 1 0 49 31 734

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 31 17 12 9 0 0 62 20 76
2017 Federal regulators 47 13 7 20 14 0 0 60 33 15
2017 Compliance, inspection and enforcement 32 9 30 16 10 3 0 42 27 30
2017 Communications or public affairs 21 37 17 16 7 3 0 59 23 124
2017 Access to information and privacy 45 24 8 0 7 16 0 82 9 12
2017 Security 36 11 12 29 0 0 12 53 33 14
2017 Science and technology 26 27 20 10 11 7 0 56 23 68
2017 Legal services 26 22 8 20 17 8 0 51 40 46
2017 Administration and operations 34 22 19 11 9 4 0 59 22 702
2017 Human resources 26 30 19 7 9 5 3 62 18 164
2017 Financial management 25 29 20 12 10 4 0 56 23 267
2017 Procurement 38 22 6 22 6 6 0 64 30 18
2017 Real property 29 25 16 13 13 4 0 57 26 23
2017 Information management 23 28 19 17 9 3 1 54 26 113
2017 Information technology 30 23 25 9 10 4 0 55 19 91
2017 Internal audit 27 34 6 11 22 0 0 61 33 17
2017 Evaluation 19 25 16 25 10 6 0 47 37 25
2017 Data sciences 34 35 26 5 0 0 0 70 5 22
2017 Policy 21 25 21 17 13 4 0 48 31 383
2017 Project management 25 26 19 14 14 2 1 53 28 341
2017 Other services to the public 27 20 21 11 14 6 2 50 27 114
2017 None of the above 29 28 18 12 8 4 1 60 21 358
2014 Client contact centre 20 18 25 9 19 7 3 42 31 74
2014 Federal regulators 13 27 17 13 15 9 6 47 33 47
2014 Compliance, inspection and enforcement 26 17 17 15 18 7 0 47 35 34
2014 Communications or public affairs 21 18 20 22 16 2 0 41 39 116
2014 Access to information and privacy 24 18 23 5 30 0 0 42 35 17
2014 Security 29 21 0 21 21 8 0 54 46 14
2014 Science and technology 17 24 19 28 9 3 0 43 37 85
2014 Library services 6 34 28 16 0 16 0 47 20 10
2014 Legal services 17 30 8 24 19 3 0 48 44 75
2014 Administration and operations 23 24 19 15 14 4 1 49 30 912
2014 Human resources 15 22 17 23 19 1 2 39 43 164
2014 Financial management 28 25 17 14 11 5 0 55 27 287
2014 Procurement 17 43 20 12 7 0 0 60 20 35
2014 Real property 30 20 24 8 16 3 0 51 24 39
2014 Materiel management 20 23 41 16 0 0 0 43 16 13
2014 Information management 22 25 24 7 17 4 2 50 25 142
2014 Information technology 37 25 14 6 14 4 0 64 21 122
2014 Internal audit 33 20 7 13 27 0 0 53 40 15
2014 Evaluation 36 8 8 36 12 0 0 44 48 25
2014 Other services to the public 20 22 14 18 19 5 1 46 39 231
2014 None of the above 19 24 18 18 16 4 0 45 36 734
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 35 14 1 7 2 0 77 9 76
2017 Federal regulators 48 6 25 7 14 0 0 54 21 15
2017 Compliance, inspection and enforcement 49 16 12 3 13 6 0 70 17 30
2017 Communications or public affairs 51 25 9 7 3 4 1 80 11 123
2017 Access to information and privacy 61 7 8 7 7 8 0 75 16 12
2017 Security 77 12 6 6 0 0 0 88 6 14
2017 Science and technology 45 30 12 8 5 0 0 75 13 68
2017 Legal services 47 23 8 8 8 6 0 75 17 46
2017 Administration and operations 47 28 12 5 5 2 1 77 10 703
2017 Human resources 53 33 7 4 2 2 0 87 6 164
2017 Financial management 43 33 11 5 5 2 1 78 11 267
2017 Procurement 55 34 6 5 0 0 0 89 5 18
2017 Real property 22 25 21 16 13 4 0 49 30 23
2017 Information management 39 27 20 8 3 3 0 68 11 113
2017 Information technology 48 34 6 4 5 1 1 84 10 91
2017 Internal audit 33 34 11 11 6 6 0 70 18 17
2017 Evaluation 31 34 13 9 6 6 0 69 17 25
2017 Data sciences 51 26 9 4 9 0 0 78 14 22
2017 Policy 47 27 10 8 6 2 1 76 14 384
2017 Project management 45 28 10 7 8 2 1 74 15 340
2017 Other services to the public 46 25 10 6 9 3 0 74 16 113
2017 None of the above 45 32 8 5 6 2 1 80 11 359
2014 Client contact centre 35 35 5 14 7 1 3 73 22 74
2014 Federal regulators 39 19 16 5 10 5 6 65 17 47
2014 Compliance, inspection and enforcement 27 41 6 12 15 0 0 68 27 34
2014 Communications or public affairs 52 28 7 6 4 3 0 83 10 116
2014 Access to information and privacy 36 18 23 11 12 0 0 54 23 17
2014 Security 51 28 6 7 7 0 0 79 14 14
2014 Science and technology 49 29 7 7 7 0 0 78 15 85
2014 Library services 22 50 22 6 0 0 0 72 6 10
2014 Legal services 40 32 12 8 4 3 1 75 12 75
2014 Administration and operations 43 29 12 9 5 2 0 74 14 912
2014 Human resources 40 30 15 7 6 2 0 71 13 164
2014 Financial management 41 28 13 8 7 2 1 71 15 287
2014 Procurement 40 35 14 3 8 0 0 75 10 35
2014 Real property 38 45 5 8 3 2 0 84 11 39
2014 Materiel management 31 45 7 7 10 0 0 76 17 13
2014 Information management 41 30 13 7 7 0 2 72 15 142
2014 Information technology 41 30 10 8 10 2 0 71 18 122
2014 Internal audit 52 28 0 6 7 7 0 86 14 15
2014 Evaluation 36 32 8 12 8 4 0 71 21 25
2014 Other services to the public 37 32 9 11 8 1 2 71 20 231
2014 None of the above 40 29 12 9 8 2 1 70 17 736

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 37 6 5 7 0 0 81 13 76
2017 Federal regulators 40 26 0 6 27 0 0 66 34 15
2017 Compliance, inspection and enforcement 53 16 3 19 9 0 0 69 28 30
2017 Communications or public affairs 45 36 5 8 4 1 1 83 12 124
2017 Access to information and privacy 61 7 8 7 16 0 0 69 23 12
2017 Security 77 18 6 0 0 0 0 94 0 14
2017 Science and technology 36 34 10 5 9 4 0 74 15 68
2017 Legal services 59 12 4 13 10 2 0 72 24 46
2017 Administration and operations 43 32 11 7 5 1 1 76 13 703
2017 Human resources 49 34 10 4 2 1 0 84 6 164
2017 Financial management 36 39 11 7 6 0 1 76 13 267
2017 Procurement 67 28 0 5 0 0 0 95 5 18
2017 Real property 17 33 25 8 12 4 0 52 22 23
2017 Information management 33 39 15 10 2 0 0 72 12 114
2017 Information technology 46 30 7 10 5 1 0 77 15 90
2017 Internal audit 34 38 17 6 6 0 0 72 11 17
2017 Evaluation 37 28 9 16 6 3 0 67 23 25
2017 Data sciences 43 35 4 4 13 0 0 78 18 22
2017 Policy 41 32 7 12 7 1 0 74 19 384
2017 Project management 40 33 7 13 7 0 0 73 20 341
2017 Other services to the public 40 30 10 11 8 2 0 71 19 114
2017 None of the above 39 34 8 10 7 1 1 74 17 358
2014 Client contact centre 32 35 9 13 10 0 1 68 22 74
2014 Federal regulators 36 26 15 12 6 0 6 66 18 47
2014 Compliance, inspection and enforcement 33 38 8 9 12 0 0 71 21 34
2014 Communications or public affairs 40 39 9 6 6 0 1 79 12 116
2014 Access to information and privacy 47 30 12 0 12 0 0 77 12 17
2014 Security 65 14 0 13 7 0 0 79 21 14
2014 Science and technology 47 27 11 9 6 0 0 74 15 85
2014 Library services 16 67 12 6 0 0 0 83 6 10
2014 Legal services 41 34 9 12 4 0 0 75 16 75
2014 Administration and operations 39 32 11 11 6 1 0 72 17 912
2014 Human resources 40 30 10 12 8 1 0 71 19 164
2014 Financial management 41 31 10 10 7 1 0 73 17 287
2014 Procurement 37 41 8 6 8 0 0 78 14 35
2014 Real property 35 39 5 8 10 2 0 77 18 39
2014 Materiel management 29 32 16 14 10 0 0 60 24 13
2014 Information management 38 32 14 8 7 0 0 70 15 142
2014 Information technology 33 35 14 11 7 1 0 68 18 122
2014 Internal audit 46 28 13 6 7 0 0 74 13 15
2014 Evaluation 40 20 4 12 24 0 0 60 36 25
2014 Other services to the public 38 32 5 13 10 0 1 71 23 231
2014 None of the above 35 33 12 9 10 1 0 69 19 736

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 30 15 0 9 0 0 77 9 76
2017 Federal regulators 54 0 6 13 27 0 0 54 40 15
2017 Compliance, inspection and enforcement 53 16 13 3 16 0 0 68 19 30
2017 Communications or public affairs 49 32 9 4 5 1 0 82 9 124
2017 Access to information and privacy 70 7 0 7 7 8 0 84 16 12
2017 Security 77 18 0 6 0 0 0 94 6 14
2017 Science and technology 46 27 12 5 9 1 0 74 15 68
2017 Legal services 45 26 8 6 13 2 0 72 20 46
2017 Administration and operations 53 26 10 5 5 1 0 79 10 703
2017 Human resources 56 31 6 5 1 1 0 87 6 164
2017 Financial management 46 29 11 7 6 0 1 76 13 266
2017 Procurement 60 34 0 0 5 0 0 95 5 18
2017 Real property 21 36 20 12 12 0 0 57 24 24
2017 Information management 43 33 8 9 4 2 0 78 13 114
2017 Information technology 56 26 4 6 7 0 0 82 14 91
2017 Internal audit 38 28 11 11 11 0 0 66 22 17
2017 Evaluation 28 25 12 22 13 0 0 53 35 25
2017 Data sciences 61 26 4 4 4 0 0 87 9 22
2017 Policy 49 24 10 9 7 0 0 74 16 381
2017 Project management 50 26 10 7 8 0 0 76 15 338
2017 Other services to the public 48 26 11 3 11 1 1 76 14 114
2017 None of the above 46 30 11 5 7 1 1 77 12 358
2014 Client contact centre 40 22 19 9 7 0 3 64 17 74
2014 Federal regulators 37 22 20 7 8 0 6 63 16 47
2014 Compliance, inspection and enforcement 37 17 20 12 15 0 0 53 27 34
2014 Communications or public affairs 51 25 9 9 4 1 0 77 13 116
2014 Access to information and privacy 36 29 12 11 12 0 0 65 23 17
2014 Security 65 13 8 7 7 0 0 78 14 14
2014 Science and technology 51 24 7 14 4 0 0 75 18 85
2014 Library services 22 73 0 0 6 0 0 94 6 10
2014 Legal services 44 29 8 17 3 0 0 72 20 75
2014 Administration and operations 47 28 10 8 7 0 0 76 15 913
2014 Human resources 46 27 11 5 10 1 0 73 15 164
2014 Financial management 44 29 12 7 7 1 0 73 15 287
2014 Procurement 52 31 6 3 8 0 0 83 11 35
2014 Real property 28 45 14 8 3 2 0 75 11 39
2014 Materiel management 38 16 23 24 0 0 0 54 24 13
2014 Information management 47 26 12 10 6 0 0 73 16 142
2014 Information technology 51 24 7 9 9 0 0 75 18 122
2014 Internal audit 59 21 0 13 7 0 0 80 20 15
2014 Evaluation 44 28 8 8 12 0 0 72 20 25
2014 Other services to the public 44 24 10 9 11 0 2 69 21 231
2014 None of the above 41 29 12 8 9 1 0 71 17 736

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 32 24 9 7 5 1 57 17 76
2017 Federal regulators 33 33 13 7 7 7 0 71 15 15
2017 Compliance, inspection and enforcement 15 26 13 30 10 7 0 44 43 30
2017 Communications or public affairs 34 37 10 11 2 6 0 76 14 124
2017 Access to information and privacy 54 16 0 0 23 0 7 75 25 12
2017 Security 54 18 12 11 6 0 0 71 17 14
2017 Science and technology 34 26 18 14 5 1 0 61 20 68
2017 Legal services 44 23 14 8 8 4 0 69 16 46
2017 Administration and operations 26 35 16 11 7 5 0 64 18 703
2017 Human resources 27 38 11 11 6 6 0 70 18 164
2017 Financial management 23 33 20 14 5 4 0 59 20 266
2017 Procurement 23 55 5 5 6 6 0 82 12 18
2017 Real property 8 32 24 24 4 8 0 44 30 24
2017 Information management 23 33 20 11 5 8 0 61 17 114
2017 Information technology 24 30 24 9 6 7 0 58 16 91
2017 Internal audit 11 39 10 11 11 17 0 61 27 17
2017 Evaluation 19 44 10 13 6 9 0 69 21 25
2017 Data sciences 8 61 18 9 0 4 0 72 9 22
2017 Policy 22 31 17 15 9 7 0 57 25 384
2017 Project management 26 32 15 12 9 5 0 62 22 341
2017 Other services to the public 19 36 15 13 11 6 0 58 26 114
2017 None of the above 25 32 17 11 7 6 2 62 20 359
2014 Client contact centre 14 30 30 15 5 5 1 46 21 74
2014 Federal regulators 15 39 17 7 8 8 6 63 17 47
2014 Compliance, inspection and enforcement 16 29 11 11 15 18 0 54 32 34
2014 Communications or public affairs 23 29 14 18 8 7 0 56 29 116
2014 Access to information and privacy 12 35 12 24 12 6 0 50 37 17
2014 Security 15 15 21 14 36 0 0 29 50 14
2014 Science and technology 22 34 19 9 11 6 0 60 21 85
2014 Library services 0 61 33 0 0 6 0 65 0 10
2014 Legal services 30 36 13 11 6 4 0 68 18 75
2014 Administration and operations 21 34 18 14 8 4 0 58 23 912
2014 Human resources 12 37 16 18 11 5 1 53 31 164
2014 Financial management 20 35 22 10 6 7 0 59 17 286
2014 Procurement 14 53 7 17 5 3 0 69 23 35
2014 Real property 25 36 19 13 5 3 0 62 18 39
2014 Materiel management 29 23 26 9 13 0 0 52 22 13
2014 Information management 22 32 30 7 5 4 1 56 12 143
2014 Information technology 20 35 16 8 9 11 1 63 20 121
2014 Internal audit 27 33 0 20 13 7 0 65 35 15
2014 Evaluation 20 32 12 16 16 4 0 54 33 25
2014 Other services to the public 20 28 19 15 13 5 1 51 30 231
2014 None of the above 18 29 16 14 13 10 0 52 30 735

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 34 23 9 14 4 1 52 24 76
2017 Federal regulators 27 59 0 0 14 0 0 86 14 15
2017 Compliance, inspection and enforcement 19 19 13 27 19 4 0 39 48 30
2017 Communications or public affairs 29 41 10 15 2 3 0 72 17 124
2017 Access to information and privacy 54 15 8 16 7 0 0 69 23 12
2017 Security 42 18 29 5 6 0 0 59 11 14
2017 Science and technology 30 26 15 15 12 3 0 57 28 67
2017 Legal services 43 17 10 19 8 2 0 62 28 46
2017 Administration and operations 24 33 20 12 8 3 0 59 21 704
2017 Human resources 26 37 15 12 7 3 0 65 20 164
2017 Financial management 21 34 21 16 7 1 0 55 23 267
2017 Procurement 34 28 22 5 6 6 0 65 12 18
2017 Real property 5 37 17 37 4 0 0 42 42 23
2017 Information management 22 37 21 5 10 5 0 63 16 114
2017 Information technology 20 31 23 17 9 1 0 51 26 91
2017 Internal audit 11 34 16 17 6 17 0 54 27 17
2017 Evaluation 13 44 13 16 10 5 0 60 27 25
2017 Data sciences 13 43 35 9 0 0 0 56 9 22
2017 Policy 20 31 16 19 10 4 0 53 30 383
2017 Project management 21 33 16 17 10 3 0 57 27 341
2017 Other services to the public 20 32 16 16 14 2 0 53 31 114
2017 None of the above 22 35 15 13 9 5 1 61 23 357
2014 Client contact centre 12 28 24 19 11 5 1 43 32 74
2014 Federal regulators 11 38 17 9 18 0 6 52 30 47
2014 Compliance, inspection and enforcement 13 23 17 21 17 9 0 39 42 34
2014 Communications or public affairs 22 27 18 21 8 5 0 51 30 116
2014 Access to information and privacy 12 29 24 6 23 6 0 43 31 17
2014 Security 15 21 14 36 14 0 0 36 50 14
2014 Science and technology 15 36 22 13 12 2 0 52 26 85
2014 Library services 12 28 45 0 16 0 0 40 16 10
2014 Legal services 15 40 13 16 12 4 0 57 29 75
2014 Administration and operations 19 34 20 15 11 2 0 54 26 912
2014 Human resources 12 31 21 21 13 1 0 44 35 164
2014 Financial management 19 32 20 16 9 4 0 53 26 287
2014 Procurement 17 42 14 20 7 0 0 59 27 35
2014 Real property 22 36 22 15 5 0 0 58 20 39
2014 Materiel management 29 16 32 10 13 0 0 45 23 13
2014 Information management 18 31 27 14 7 2 1 50 21 143
2014 Information technology 19 36 21 10 13 1 0 56 23 122
2014 Internal audit 27 33 13 20 7 0 0 60 26 15
2014 Evaluation 20 32 4 20 20 4 0 54 42 25
2014 Other services to the public 20 24 19 19 16 1 1 44 36 231
2014 None of the above 15 26 20 18 17 5 0 43 36 735

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 29 19 18 10 9 1 47 31 75
2017 Federal regulators 6 60 6 14 7 7 0 71 22 15
2017 Compliance, inspection and enforcement 12 19 17 26 16 10 0 34 47 30
2017 Communications or public affairs 16 37 14 25 2 5 1 56 29 124
2017 Access to information and privacy 47 14 16 0 15 8 0 67 16 12
2017 Security 36 29 23 5 6 0 0 65 11 14
2017 Science and technology 23 26 14 21 14 1 0 50 36 68
2017 Legal services 14 26 16 31 8 4 0 42 41 45
2017 Administration and operations 18 30 22 15 10 5 0 51 26 703
2017 Human resources 18 37 17 14 7 6 0 59 23 163
2017 Financial management 15 28 23 22 8 4 0 45 31 265
2017 Procurement 16 50 17 11 0 6 0 70 12 18
2017 Real property 5 24 21 41 4 4 0 30 47 23
2017 Information management 17 29 26 8 12 8 0 50 22 114
2017 Information technology 14 28 24 15 13 6 0 45 29 91
2017 Internal audit 6 28 27 17 6 17 0 41 27 17
2017 Evaluation 3 53 9 13 16 6 0 60 30 25
2017 Data sciences 13 17 30 27 0 13 0 34 31 22
2017 Policy 12 29 15 23 14 6 0 44 40 383
2017 Project management 13 36 15 20 13 4 0 50 34 341
2017 Other services to the public 12 28 26 16 14 3 0 42 31 114
2017 None of the above 15 30 18 16 11 7 3 50 30 358
2014 Client contact centre 9 25 22 23 12 7 1 38 38 74
2014 Federal regulators 9 36 12 15 13 10 6 53 33 47
2014 Compliance, inspection and enforcement 13 23 18 23 15 9 0 39 42 34
2014 Communications or public affairs 11 33 25 22 7 2 0 45 30 116
2014 Access to information and privacy 6 30 18 34 6 6 0 38 43 17
2014 Security 7 8 28 21 28 8 0 16 54 14
2014 Science and technology 7 34 25 17 14 3 0 42 32 85
2014 Library services 0 23 23 16 16 22 0 30 41 10
2014 Legal services 11 36 17 17 12 7 0 50 31 75
2014 Administration and operations 13 30 21 19 12 5 0 45 33 911
2014 Human resources 7 29 21 22 17 3 0 38 41 164
2014 Financial management 10 29 25 16 13 6 0 42 31 287
2014 Procurement 7 47 16 20 7 3 0 55 28 35
2014 Real property 10 38 26 12 10 5 0 50 23 39
2014 Materiel management 6 39 31 17 0 7 0 48 18 13
2014 Information management 12 27 25 15 12 8 1 43 30 143
2014 Information technology 15 26 25 12 13 9 0 44 28 122
2014 Internal audit 13 40 0 26 7 14 0 62 38 15
2014 Evaluation 8 24 20 12 24 12 0 36 41 25
2014 Other services to the public 14 22 16 26 17 4 1 38 45 231
2014 None of the above 9 24 19 22 19 6 0 36 44 734

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 36 15 13 16 4 0 54 30 76
2017 Federal regulators 27 40 6 0 27 0 0 67 27 15
2017 Compliance, inspection and enforcement 13 23 20 10 25 10 0 40 38 29
2017 Communications or public affairs 25 28 15 22 5 5 0 56 28 124
2017 Access to information and privacy 47 14 7 0 23 8 0 67 25 12
2017 Security 36 35 23 0 6 0 0 71 6 14
2017 Science and technology 23 23 24 16 12 3 0 48 28 68
2017 Legal services 26 18 17 16 19 4 0 45 36 46
2017 Administration and operations 21 29 19 13 14 5 0 52 28 703
2017 Human resources 22 31 17 10 12 8 0 58 24 164
2017 Financial management 18 32 13 17 11 7 0 55 31 266
2017 Procurement 28 33 17 16 6 0 0 61 22 18
2017 Real property 9 37 29 17 4 4 0 48 22 23
2017 Information management 15 32 16 16 14 8 0 51 32 114
2017 Information technology 24 25 21 13 14 4 0 50 28 91
2017 Internal audit 17 33 6 17 11 16 0 60 33 17
2017 Evaluation 19 37 3 22 10 9 0 62 35 25
2017 Data sciences 13 35 31 13 0 9 0 52 14 22
2017 Policy 14 25 17 19 19 6 0 42 40 383
2017 Project management 17 28 14 17 18 6 0 48 37 341
2017 Other services to the public 16 22 18 17 17 10 0 43 37 114
2017 None of the above 19 25 17 15 15 8 1 49 33 359
2014 Client contact centre 7 28 22 17 17 7 1 38 38 74
2014 Federal regulators 3 21 22 13 21 14 6 30 42 47
2014 Compliance, inspection and enforcement 16 17 14 18 21 14 0 39 45 34
2014 Communications or public affairs 16 37 12 19 10 6 0 57 30 116
2014 Access to information and privacy 0 41 24 17 18 0 0 41 35 17
2014 Security 7 15 21 36 21 0 0 22 57 14
2014 Science and technology 16 26 16 18 17 7 0 45 38 85
2014 Library services 0 30 6 32 16 16 0 35 58 10
2014 Legal services 12 27 16 17 16 12 0 45 38 75
2014 Administration and operations 16 25 20 17 16 6 0 44 35 912
2014 Human resources 9 30 21 19 13 7 0 43 35 164
2014 Financial management 14 27 23 15 15 6 0 44 32 287
2014 Procurement 12 32 13 31 12 0 0 45 42 35
2014 Real property 12 43 17 8 15 5 0 58 24 39
2014 Materiel management 13 30 25 7 17 9 0 47 26 13
2014 Information management 13 27 24 15 12 7 1 44 30 142
2014 Information technology 16 27 21 14 16 6 0 46 32 122
2014 Internal audit 20 19 14 6 20 21 0 49 33 15
2014 Evaluation 16 20 16 8 24 16 0 43 38 25
2014 Other services to the public 14 22 17 19 23 5 1 39 44 231
2014 None of the above 11 25 15 17 23 8 0 40 44 735

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 40 23 13 9 4 0 54 22 76
2017 Federal regulators 14 33 13 20 13 7 0 50 36 15
2017 Compliance, inspection and enforcement 15 26 19 22 13 4 0 43 37 30
2017 Communications or public affairs 20 37 12 16 9 6 0 60 27 124
2017 Access to information and privacy 54 23 0 0 15 8 0 84 16 12
2017 Security 41 42 6 5 6 0 0 83 11 14
2017 Science and technology 18 24 20 24 13 1 0 43 37 68
2017 Legal services 22 30 8 30 8 2 0 53 38 45
2017 Administration and operations 19 35 16 17 11 2 0 55 28 701
2017 Human resources 18 34 20 12 11 4 0 55 25 163
2017 Financial management 16 33 21 17 11 3 0 50 29 267
2017 Procurement 23 59 6 6 6 0 0 82 12 17
2017 Real property 5 42 8 33 13 0 0 47 45 23
2017 Information management 15 31 25 13 10 5 0 49 25 114
2017 Information technology 20 28 20 21 9 1 1 48 31 91
2017 Internal audit 11 34 10 28 6 11 0 51 38 17
2017 Evaluation 16 53 3 9 16 3 0 71 26 25
2017 Data sciences 13 43 13 13 18 0 0 56 31 22
2017 Policy 11 30 15 21 18 4 0 43 41 383
2017 Project management 13 35 13 22 14 3 0 50 37 340
2017 Other services to the public 13 30 20 19 16 1 0 44 36 114
2017 None of the above 15 34 15 19 12 4 2 52 32 358
2014 Client contact centre 12 36 19 14 15 4 1 50 30 73
2014 Federal regulators 4 36 21 16 9 8 6 46 30 47
2014 Compliance, inspection and enforcement 16 23 17 20 18 6 0 41 40 34
2014 Communications or public affairs 11 40 18 21 8 2 0 52 30 116
2014 Access to information and privacy 5 48 24 23 0 0 0 53 23 17
2014 Security 15 21 36 7 22 0 0 35 29 14
2014 Science and technology 10 32 25 19 13 1 0 42 32 85
2014 Library services 12 12 23 32 16 6 0 25 51 10
2014 Legal services 8 31 20 21 16 5 0 41 39 75
2014 Administration and operations 14 33 18 18 16 2 0 47 34 912
2014 Human resources 8 28 19 26 17 2 0 37 44 164
2014 Financial management 11 32 19 20 15 3 0 44 36 287
2014 Procurement 7 34 18 30 8 3 0 42 39 35
2014 Real property 15 36 13 21 13 3 0 52 35 39
2014 Materiel management 13 45 32 0 10 0 0 58 10 13
2014 Information management 15 19 31 15 15 4 1 36 32 142
2014 Information technology 11 29 27 15 15 4 0 41 31 122
2014 Internal audit 21 26 34 13 7 0 0 46 20 15
2014 Evaluation 16 28 12 16 28 0 0 44 44 25
2014 Other services to the public 15 23 15 20 24 2 1 40 45 231
2014 None of the above 8 29 17 22 19 4 0 39 43 734
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 37 17 13 9 0 0 62 21 76
2017 Federal regulators 33 27 6 14 20 0 0 60 34 15
2017 Compliance, inspection and enforcement 20 32 20 28 0 0 0 52 28 30
2017 Communications or public affairs 29 49 7 9 5 0 0 78 15 124
2017 Access to information and privacy 30 30 8 23 8 0 0 60 31 12
2017 Security 42 35 18 6 0 0 0 77 6 14
2017 Science and technology 23 35 19 12 12 0 0 58 24 68
2017 Legal services 22 40 12 8 16 0 2 64 24 45
2017 Administration and operations 30 35 16 13 6 0 0 65 19 703
2017 Human resources 30 44 14 9 3 0 0 74 12 164
2017 Financial management 26 38 13 12 9 2 0 66 21 266
2017 Procurement 38 22 23 11 6 0 0 60 17 18
2017 Real property 13 23 24 28 8 0 4 38 37 24
2017 Information management 21 43 10 18 7 1 0 64 25 114
2017 Information technology 17 35 19 19 10 0 0 52 29 91
2017 Internal audit 23 49 6 17 6 0 0 72 22 17
2017 Evaluation 28 41 6 10 15 0 0 69 25 25
2017 Data sciences 30 44 13 4 9 0 0 74 14 22
2017 Policy 30 35 10 15 9 1 0 65 24 383
2017 Project management 25 38 15 13 8 1 0 64 21 341
2017 Other services to the public 24 26 22 16 10 1 1 52 26 114
2017 None of the above 24 38 15 14 7 0 1 63 22 355
2014 Client contact centre 19 29 25 13 13 0 1 48 27 74
2014 Federal regulators 9 44 11 15 15 0 6 57 31 47
2014 Compliance, inspection and enforcement 19 35 11 21 15 0 0 53 35 34
2014 Communications or public affairs 22 36 19 14 9 0 0 58 23 116
2014 Access to information and privacy 17 35 12 17 18 0 0 53 35 17
2014 Security 22 36 7 21 14 0 0 57 36 14
2014 Science and technology 19 42 12 17 10 1 0 61 27 85
2014 Library services 23 28 12 22 16 0 0 50 38 10
2014 Legal services 19 27 20 19 14 1 1 46 33 75
2014 Administration and operations 22 33 17 15 12 0 0 56 27 913
2014 Human resources 18 37 13 18 15 0 0 55 32 163
2014 Financial management 26 35 18 12 10 0 0 61 21 287
2014 Procurement 14 51 21 9 5 0 0 65 14 35
2014 Real property 15 35 19 23 7 0 0 50 31 39
2014 Materiel management 9 63 9 9 10 0 0 72 19 13
2014 Information management 18 40 17 14 11 0 1 59 25 143
2014 Information technology 24 34 17 11 13 1 0 58 25 122
2014 Internal audit 33 34 14 6 13 0 0 66 20 15
2014 Evaluation 16 40 8 20 16 0 0 56 36 25
2014 Other services to the public 17 33 15 17 18 0 0 50 35 230
2014 None of the above 18 35 18 14 14 0 0 54 28 736

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 50 11 6 4 0 0 79 10 76
2017 Federal regulators 33 40 6 14 7 0 0 73 21 15
2017 Compliance, inspection and enforcement 25 40 20 6 9 0 0 65 16 30
2017 Communications or public affairs 21 44 12 19 3 0 0 66 22 124
2017 Access to information and privacy 46 31 16 7 0 0 0 77 7 12
2017 Security 24 47 23 6 0 0 0 71 6 14
2017 Science and technology 19 49 8 13 11 0 0 68 24 68
2017 Legal services 26 36 16 10 12 0 0 62 22 45
2017 Administration and operations 32 41 10 11 6 0 0 74 16 704
2017 Human resources 30 47 10 10 3 0 0 77 13 164
2017 Financial management 22 45 11 15 6 0 0 67 21 266
2017 Procurement 22 72 6 0 0 0 0 94 0 18
2017 Real property 16 28 39 8 8 0 0 45 16 24
2017 Information management 24 45 12 16 3 0 0 69 19 114
2017 Information technology 28 45 13 9 5 0 0 73 14 90
2017 Internal audit 21 51 0 22 6 0 0 72 28 17
2017 Evaluation 16 65 0 16 3 0 0 81 19 25
2017 Data sciences 47 39 0 0 13 0 0 87 13 22
2017 Policy 21 37 13 18 11 0 0 58 29 383
2017 Project management 23 39 14 14 10 0 0 62 24 339
2017 Other services to the public 22 47 12 13 6 0 0 69 19 114
2017 None of the above 26 41 14 12 6 0 1 68 18 358

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 24 26 14 13 5 1 44 28 76
2017 Federal regulators 15 14 7 28 14 8 14 37 53 14
2017 Compliance, inspection and enforcement 13 13 7 20 23 21 4 34 57 29
2017 Communications or public affairs 17 14 17 17 9 22 5 42 35 123
2017 Access to information and privacy 45 0 16 8 7 16 8 59 21 12
2017 Security 24 17 12 41 6 0 0 41 47 14
2017 Science and technology 8 20 21 18 9 19 4 37 36 68
2017 Legal services 6 28 20 12 18 18 0 40 36 46
2017 Administration and operations 15 23 16 16 13 15 3 47 34 700
2017 Human resources 24 27 13 9 10 14 4 61 23 164
2017 Financial management 14 21 19 17 17 10 1 40 38 266
2017 Procurement 16 28 33 17 0 6 0 47 18 18
2017 Real property 5 20 33 21 8 13 0 29 34 23
2017 Information management 12 24 22 16 10 9 6 43 31 111
2017 Information technology 12 23 14 14 14 21 3 45 36 91
2017 Internal audit 6 16 28 6 6 34 6 36 19 17
2017 Evaluation 0 16 19 35 19 6 6 18 61 25
2017 Data sciences 13 13 4 13 9 39 9 49 43 22
2017 Policy 10 20 16 21 14 17 2 37 43 383
2017 Project management 8 20 18 17 17 16 3 35 43 339
2017 Other services to the public 10 28 11 21 13 15 2 46 42 113
2017 None of the above 12 21 17 14 14 16 5 42 36 359
2014 Client contact centre 9 17 19 25 11 11 8 33 44 74
2014 Federal regulators 5 21 22 24 11 11 6 32 42 47
2014 Compliance, inspection and enforcement 9 26 3 20 29 9 3 40 56 34
2014 Communications or public affairs 10 17 16 18 16 21 2 36 44 116
2014 Access to information and privacy 6 36 18 0 29 12 0 47 33 17
2014 Security 15 14 7 28 36 0 0 29 64 14
2014 Science and technology 7 23 18 23 8 16 5 37 40 85
2014 Library services 0 33 0 23 16 12 16 46 54 10
2014 Legal services 7 20 17 24 17 12 3 31 49 75
2014 Administration and operations 11 21 19 19 17 11 2 36 42 912
2014 Human resources 13 20 19 23 11 11 4 38 40 164
2014 Financial management 13 20 19 17 21 8 3 37 42 287
2014 Procurement 3 33 20 17 18 9 0 39 38 35
2014 Real property 13 33 10 18 5 16 5 58 29 39
2014 Materiel management 7 25 23 31 7 0 7 34 41 13
2014 Information management 9 16 25 19 15 12 4 30 41 142
2014 Information technology 13 20 23 11 17 13 2 39 33 121
2014 Internal audit 5 20 13 20 7 35 0 39 41 15
2014 Evaluation 0 28 4 8 36 24 0 37 58 25
2014 Other services to the public 6 20 17 22 21 10 4 30 51 231
2014 None of the above 9 18 17 20 21 12 3 32 48 735

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 46 13 4 4 0 0 80 8 75
2017 Federal regulators 47 13 6 6 27 0 0 60 33 15
2017 Compliance, inspection and enforcement 32 43 6 3 16 0 0 75 19 30
2017 Communications or public affairs 35 40 10 9 5 1 1 76 14 121
2017 Access to information and privacy 61 7 8 7 16 0 0 69 23 12
2017 Security 77 6 18 0 0 0 0 82 0 14
2017 Science and technology 36 35 9 9 11 0 0 71 20 68
2017 Legal services 29 37 16 2 13 2 0 68 16 46
2017 Administration and operations 39 36 10 9 5 1 0 76 15 703
2017 Human resources 42 40 9 4 2 1 1 84 7 164
2017 Financial management 33 39 12 9 6 0 0 72 15 267
2017 Procurement 49 39 12 0 0 0 0 88 0 18
2017 Real property 26 29 25 17 4 0 0 54 21 23
2017 Information management 32 36 17 14 1 0 1 69 14 114
2017 Information technology 44 30 13 8 5 0 1 74 13 91
2017 Internal audit 38 28 6 22 6 0 0 66 28 17
2017 Evaluation 34 25 9 19 13 0 0 59 32 25
2017 Data sciences 30 43 13 4 9 0 0 73 14 22
2017 Policy 37 36 8 10 8 0 1 73 18 384
2017 Project management 34 36 10 10 8 1 1 71 19 341
2017 Other services to the public 31 37 11 10 8 2 1 69 19 114
2017 None of the above 35 37 8 12 6 1 1 74 18 358
2014 Client contact centre 38 27 17 7 10 1 1 66 17 74
2014 Federal regulators 28 28 18 13 8 0 6 59 22 47
2014 Compliance, inspection and enforcement 36 35 9 9 12 0 0 71 20 34
2014 Communications or public affairs 33 41 14 8 4 1 0 74 12 116
2014 Access to information and privacy 41 35 6 6 12 0 0 76 18 17
2014 Security 43 36 13 0 7 0 0 79 7 14
2014 Science and technology 41 33 13 8 4 1 0 75 12 85
2014 Library services 16 50 28 0 6 0 0 66 6 10
2014 Legal services 25 34 13 18 7 1 1 61 25 75
2014 Administration and operations 38 34 10 10 7 1 0 73 17 912
2014 Human resources 39 30 15 10 6 1 0 69 16 164
2014 Financial management 38 33 11 9 7 1 1 72 16 287
2014 Procurement 34 40 17 0 9 0 0 74 9 35
2014 Real property 20 61 9 5 3 2 0 83 8 39
2014 Materiel management 31 38 14 17 0 0 0 69 17 13
2014 Information management 37 34 16 9 5 0 0 71 13 142
2014 Information technology 37 35 10 8 10 0 0 73 18 122
2014 Internal audit 60 7 7 20 7 0 0 66 26 15
2014 Evaluation 36 36 16 0 12 0 0 72 12 25
2014 Other services to the public 35 31 13 11 9 0 1 68 19 231
2014 None of the above 34 35 12 8 9 0 0 70 18 735

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 51 14 0 7 0 7 78 7 14
2017 Communications or public affairs 36 22 16 13 3 7 4 64 17 30
2017 Science and technology 6 38 12 13 6 13 12 58 25 16
2017 Legal services 9 55 36 0 0 0 0 64 0 11
2017 Administration and operations 26 30 18 11 7 3 5 60 20 187
2017 Human resources 37 35 6 11 2 0 8 79 14 47
2017 Financial management 17 36 18 16 5 3 6 58 23 101
2017 Information management 33 51 12 0 0 0 4 88 0 25
2017 Information technology 11 32 28 7 11 7 4 48 20 28
2017 Policy 11 37 17 16 9 2 8 53 28 124
2017 Project management 19 40 16 8 6 3 7 66 16 99
2017 Other services to the public 12 42 20 9 11 0 6 57 22 34
2017 None of the above 19 38 15 13 4 2 10 64 19 104
2014 Client contact centre 5 37 15 10 21 5 5 47 36 19
2014 Federal regulators 12 36 18 17 12 6 0 51 30 17
2014 Communications or public affairs 20 11 20 15 14 14 6 39 36 35
2014 Science and technology 10 43 24 5 5 10 5 61 11 21
2014 Legal services 37 21 16 16 5 0 5 61 22 19
2014 Administration and operations 27 30 17 13 6 2 5 61 20 232
2014 Human resources 9 34 22 12 7 5 12 51 22 57
2014 Financial management 26 33 16 8 2 8 8 69 12 89
2014 Real property 17 35 24 0 12 5 6 59 14 17
2014 Information management 18 32 34 7 4 0 4 53 11 25
2014 Information technology 7 35 21 14 9 2 12 49 27 43
2014 Other services to the public 17 39 14 11 11 2 7 61 24 62
2014 None of the above 21 36 13 13 10 3 4 61 25 227

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 32 14 20 4 0 0 63 23 76
2017 Federal regulators 33 27 0 20 7 6 7 69 31 15
2017 Compliance, inspection and enforcement 26 30 6 22 16 0 0 56 38 30
2017 Communications or public affairs 43 31 13 10 2 1 0 75 12 123
2017 Access to information and privacy 46 7 31 0 7 8 0 58 8 12
2017 Security 47 24 29 0 0 0 0 71 0 14
2017 Science and technology 39 33 5 11 11 1 0 73 22 68
2017 Legal services 34 37 8 9 10 2 0 72 20 46
2017 Administration and operations 34 34 12 12 6 2 1 69 19 703
2017 Human resources 48 38 6 4 2 0 1 87 7 164
2017 Financial management 27 43 10 10 9 0 0 70 20 266
2017 Procurement 27 60 0 12 0 0 0 88 12 18
2017 Real property 20 36 8 20 16 0 0 56 36 24
2017 Information management 27 38 13 15 5 2 1 66 21 114
2017 Information technology 34 26 15 11 9 3 3 64 20 91
2017 Internal audit 17 55 11 17 0 0 0 72 17 17
2017 Evaluation 19 41 9 12 19 0 0 60 31 25
2017 Data sciences 43 35 8 4 9 0 0 78 14 22
2017 Policy 32 38 9 14 6 1 0 70 20 383
2017 Project management 27 38 14 11 10 1 0 66 21 341
2017 Other services to the public 25 41 16 11 7 0 0 66 18 114
2017 None of the above 33 37 7 11 7 3 2 73 19 357
2014 Client contact centre 19 35 18 23 3 1 1 55 27 74
2014 Federal regulators 13 41 18 16 4 3 6 59 21 47
2014 Compliance, inspection and enforcement 24 32 6 14 18 3 3 60 34 34
2014 Communications or public affairs 33 34 11 15 4 3 1 69 20 116
2014 Access to information and privacy 12 36 23 23 6 0 0 48 29 17
2014 Security 7 71 14 0 7 0 0 79 7 14
2014 Science and technology 44 38 6 10 2 0 1 82 12 85
2014 Library services 28 28 23 0 16 6 0 59 17 10
2014 Legal services 22 37 17 15 6 3 1 61 21 75
2014 Administration and operations 27 36 13 15 8 1 0 63 23 912
2014 Human resources 23 52 8 11 5 1 0 76 16 164
2014 Financial management 26 36 12 14 10 1 1 63 25 287
2014 Procurement 11 57 14 14 5 0 0 68 18 35
2014 Real property 28 37 13 22 0 0 0 65 22 39
2014 Materiel management 14 64 7 16 0 0 0 77 16 13
2014 Information management 23 35 19 11 9 1 3 60 21 142
2014 Information technology 25 37 12 14 10 1 2 63 24 121
2014 Internal audit 27 26 21 20 7 0 0 53 26 15
2014 Evaluation 16 36 8 32 4 4 0 54 37 25
2014 Other services to the public 21 37 13 19 8 1 1 59 28 231
2014 None of the above 24 40 11 14 8 1 1 66 23 734

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 31 13 12 13 7 0 60 26 76
2017 Federal regulators 15 20 7 29 0 14 15 50 41 14
2017 Compliance, inspection and enforcement 20 22 13 3 19 23 0 55 29 30
2017 Communications or public affairs 32 30 11 11 4 11 1 70 17 124
2017 Access to information and privacy 53 7 0 24 0 16 0 72 28 12
2017 Security 59 18 12 12 0 0 0 77 12 14
2017 Science and technology 33 28 14 9 9 7 0 65 20 68
2017 Legal services 31 22 10 13 8 16 0 63 25 46
2017 Administration and operations 29 28 15 11 7 9 1 63 20 701
2017 Human resources 49 30 8 4 2 6 1 85 7 164
2017 Financial management 28 29 14 12 8 7 0 62 23 266
2017 Procurement 31 50 0 13 7 0 0 80 20 16
2017 Real property 12 16 24 24 8 16 0 34 38 24
2017 Information management 18 25 21 15 7 13 2 50 25 113
2017 Information technology 27 25 14 12 6 12 3 62 22 91
2017 Internal audit 21 34 17 0 6 22 0 71 7 17
2017 Evaluation 25 37 9 6 13 3 6 69 21 25
2017 Data sciences 35 30 0 9 9 17 0 78 22 22
2017 Policy 31 26 12 12 6 12 1 66 20 383
2017 Project management 24 31 13 14 8 10 0 61 25 338
2017 Other services to the public 27 22 13 17 11 9 2 54 31 112
2017 None of the above 31 22 16 10 9 8 3 60 21 358
2014 Client contact centre 21 28 10 22 7 8 4 56 33 74
2014 Federal regulators 31 26 18 11 6 2 6 61 19 47
2014 Compliance, inspection and enforcement 12 19 17 12 21 16 3 38 40 34
2014 Communications or public affairs 36 20 14 14 6 10 1 62 22 116
2014 Access to information and privacy 29 30 12 6 18 6 0 63 25 17
2014 Security 22 21 21 22 14 0 0 43 36 14
2014 Science and technology 31 30 13 10 10 4 2 65 21 85
2014 Library services 28 51 0 16 0 6 0 83 17 10
2014 Legal services 26 24 8 21 11 9 1 56 35 75
2014 Administration and operations 27 28 16 12 10 7 1 59 23 912
2014 Human resources 32 32 12 16 4 4 0 66 21 164
2014 Financial management 28 32 16 8 11 5 1 63 20 287
2014 Procurement 20 23 24 22 11 0 0 43 32 35
2014 Real property 30 37 13 10 6 3 0 70 17 39
2014 Materiel management 30 18 34 19 0 0 0 47 19 13
2014 Information management 21 25 20 12 10 9 3 52 25 142
2014 Information technology 23 33 14 7 8 11 3 66 18 121
2014 Internal audit 39 48 7 0 7 0 0 87 7 15
2014 Evaluation 44 16 0 20 12 4 4 65 35 25
2014 Other services to the public 24 24 12 18 13 6 3 53 34 230
2014 None of the above 24 26 14 13 13 7 2 56 29 735

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 45 15 11 2 1 1 71 14 76
2017 Federal regulators 47 27 20 7 0 0 0 74 7 15
2017 Compliance, inspection and enforcement 26 31 13 16 14 0 0 57 30 30
2017 Communications or public affairs 22 43 10 17 6 0 1 66 23 123
2017 Access to information and privacy 46 23 16 8 7 0 0 69 16 12
2017 Security 41 47 6 0 6 0 0 88 6 14
2017 Science and technology 34 32 8 16 11 0 0 66 26 68
2017 Legal services 23 37 4 27 8 0 0 61 35 46
2017 Administration and operations 30 39 11 14 6 0 0 69 20 702
2017 Human resources 27 51 7 11 4 0 0 78 15 164
2017 Financial management 21 44 11 15 9 0 0 65 24 267
2017 Procurement 55 40 0 0 5 0 0 95 5 18
2017 Real property 8 61 16 8 8 0 0 68 16 24
2017 Information management 29 37 10 18 5 0 2 66 23 114
2017 Information technology 35 40 11 10 5 0 0 75 14 91
2017 Internal audit 44 33 6 11 6 0 0 77 17 17
2017 Evaluation 47 28 0 19 6 0 0 75 25 25
2017 Data sciences 26 52 9 4 9 0 0 78 14 22
2017 Policy 22 38 15 16 9 0 0 60 24 383
2017 Project management 17 39 14 19 10 0 0 56 30 341
2017 Other services to the public 19 41 13 18 9 0 0 60 27 113
2017 None of the above 24 39 12 15 8 1 2 65 23 359
2014 Client contact centre 23 37 9 20 9 0 1 61 30 74
2014 Federal regulators 21 39 8 16 9 0 6 64 27 47
2014 Compliance, inspection and enforcement 13 32 12 23 20 0 0 45 43 34
2014 Communications or public affairs 26 39 9 16 8 0 2 67 24 116
2014 Access to information and privacy 29 36 24 6 6 0 0 65 12 17
2014 Security 22 43 0 7 28 0 0 64 36 14
2014 Science and technology 25 42 10 15 8 0 0 67 23 85
2014 Library services 6 28 6 39 22 0 0 33 60 10
2014 Legal services 26 36 4 26 7 0 0 63 33 75
2014 Administration and operations 28 38 11 15 9 0 0 66 23 912
2014 Human resources 28 39 11 15 6 0 0 67 21 164
2014 Financial management 24 37 11 16 11 0 0 62 28 287
2014 Procurement 29 50 9 7 5 0 0 78 13 35
2014 Real property 15 36 15 22 13 0 0 50 34 39
2014 Materiel management 14 71 6 9 0 0 0 85 9 13
2014 Information management 26 37 12 14 9 1 1 64 24 143
2014 Information technology 28 40 15 9 7 1 0 68 17 122
2014 Internal audit 39 47 0 7 7 0 0 87 13 15
2014 Evaluation 20 44 8 24 4 0 0 64 28 25
2014 Other services to the public 21 33 9 24 13 0 0 54 37 231
2014 None of the above 21 38 14 14 11 1 1 60 26 736

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 38 13 10 3 0 0 75 13 76
2017 Federal regulators 60 33 7 0 0 0 0 93 0 15
2017 Compliance, inspection and enforcement 42 45 4 9 0 0 0 86 9 30
2017 Communications or public affairs 41 39 10 6 2 0 1 82 8 124
2017 Access to information and privacy 45 23 17 8 7 0 0 68 16 12
2017 Security 23 29 24 12 6 0 6 56 19 14
2017 Science and technology 55 27 5 10 3 0 0 83 12 67
2017 Legal services 35 33 10 14 8 0 0 68 21 46
2017 Administration and operations 36 35 14 9 5 0 0 72 14 703
2017 Human resources 43 41 6 8 3 0 0 83 11 164
2017 Financial management 38 40 10 9 4 0 0 77 12 267
2017 Procurement 38 51 5 6 0 0 0 89 6 18
2017 Real property 39 33 8 12 8 0 0 72 20 24
2017 Information management 28 37 13 16 6 0 0 65 22 114
2017 Information technology 39 39 12 7 3 0 0 78 10 91
2017 Internal audit 33 39 11 17 0 0 0 72 17 17
2017 Evaluation 53 40 3 0 3 0 0 94 3 25
2017 Data sciences 56 35 9 0 0 0 0 91 0 22
2017 Policy 45 40 6 5 4 0 0 85 9 384
2017 Project management 38 42 8 8 4 0 0 80 12 340
2017 Other services to the public 44 39 8 7 2 0 0 83 8 113
2017 None of the above 46 37 10 5 3 0 1 83 8 357
2014 Client contact centre 21 45 14 7 12 0 1 67 19 74
2014 Federal regulators 40 39 11 4 0 0 6 84 4 47
2014 Compliance, inspection and enforcement 47 26 6 14 6 0 0 74 20 34
2014 Communications or public affairs 27 49 11 9 4 0 0 76 13 116
2014 Access to information and privacy 47 24 12 6 12 0 0 71 18 17
2014 Security 21 57 0 7 15 0 0 78 22 14
2014 Science and technology 49 40 4 6 0 0 0 90 6 85
2014 Library services 54 46 0 0 0 0 0 100 0 10
2014 Legal services 34 45 7 11 4 0 0 78 15 75
2014 Administration and operations 27 42 13 11 7 0 0 69 18 913
2014 Human resources 31 40 16 9 4 0 0 72 13 164
2014 Financial management 32 45 13 7 4 0 0 76 11 287
2014 Procurement 25 41 24 6 5 0 0 65 11 35
2014 Real property 42 27 10 18 3 0 0 69 21 39
2014 Materiel management 27 56 17 0 0 0 0 83 0 13
2014 Information management 29 43 13 9 5 0 0 72 14 143
2014 Information technology 43 38 8 6 4 0 0 82 10 122
2014 Internal audit 26 41 14 19 0 0 0 67 19 15
2014 Evaluation 36 48 12 4 0 0 0 84 4 25
2014 Other services to the public 43 34 8 9 7 0 0 76 15 231
2014 None of the above 39 38 11 8 5 0 0 77 13 735

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 44 10 6 3 0 0 81 9 76
2017 Federal regulators 60 33 7 0 0 0 0 93 0 15
2017 Compliance, inspection and enforcement 48 36 10 3 3 0 0 84 6 30
2017 Communications or public affairs 46 40 6 4 4 0 1 86 7 124
2017 Access to information and privacy 45 31 8 16 0 0 0 76 16 12
2017 Security 41 47 0 6 6 0 0 88 12 14
2017 Science and technology 58 30 1 8 3 0 0 88 11 67
2017 Legal services 47 37 4 6 6 0 0 84 12 46
2017 Administration and operations 42 38 9 8 3 0 0 80 11 704
2017 Human resources 46 41 7 4 2 0 0 88 6 164
2017 Financial management 43 38 9 7 3 0 0 81 10 267
2017 Procurement 35 48 6 6 6 0 0 82 12 17
2017 Real property 48 29 8 0 16 0 0 76 16 24
2017 Information management 35 32 12 17 3 0 1 68 20 114
2017 Information technology 44 37 11 4 2 0 1 82 6 91
2017 Internal audit 33 45 11 6 6 0 0 78 11 17
2017 Evaluation 44 46 0 6 3 0 0 91 9 25
2017 Data sciences 56 44 0 0 0 0 0 100 0 22
2017 Policy 49 38 4 5 4 0 0 87 9 384
2017 Project management 42 38 9 8 4 0 0 79 12 341
2017 Other services to the public 49 37 6 3 4 0 0 87 8 113
2017 None of the above 51 33 7 4 3 0 1 85 8 357
2014 Client contact centre 29 44 13 7 5 0 1 75 12 74
2014 Federal regulators 36 47 2 4 5 0 6 88 10 47
2014 Compliance, inspection and enforcement 44 38 9 6 3 0 0 82 9 34
2014 Communications or public affairs 40 41 9 8 1 0 0 82 9 116
2014 Access to information and privacy 52 24 6 12 6 0 0 76 17 17
2014 Security 49 51 0 0 0 0 0 100 0 14
2014 Science and technology 47 44 1 8 0 0 0 91 8 85
2014 Library services 60 40 0 0 0 0 0 100 0 10
2014 Legal services 34 50 1 11 4 0 0 84 15 75
2014 Administration and operations 34 43 9 8 6 0 0 77 14 913
2014 Human resources 38 42 8 9 2 0 0 80 12 164
2014 Financial management 39 43 8 6 5 0 0 82 10 286
2014 Procurement 27 55 9 3 5 0 0 82 8 35
2014 Real property 42 42 0 13 3 0 0 84 16 39
2014 Materiel management 36 34 14 17 0 0 0 69 17 13
2014 Information management 37 35 9 12 7 0 0 73 18 143
2014 Information technology 54 32 6 4 4 0 0 86 8 122
2014 Internal audit 38 34 0 21 7 0 0 73 27 15
2014 Evaluation 44 40 8 8 0 0 0 84 8 25
2014 Other services to the public 45 36 7 6 6 0 0 81 12 231
2014 None of the above 46 36 8 5 5 0 0 82 10 736

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 44 18 10 6 1 0 65 17 75
2017 Federal regulators 26 40 13 7 14 0 0 66 21 15
2017 Compliance, inspection and enforcement 38 29 16 3 10 4 0 70 13 30
2017 Communications or public affairs 23 40 6 18 8 4 0 66 27 123
2017 Access to information and privacy 46 23 16 16 0 0 0 69 16 12
2017 Security 48 35 12 0 0 6 0 88 0 14
2017 Science and technology 23 32 21 12 12 0 0 55 24 68
2017 Legal services 32 35 4 17 10 2 0 68 28 46
2017 Administration and operations 29 34 15 11 9 3 1 64 20 702
2017 Human resources 26 43 13 10 4 4 0 72 15 162
2017 Financial management 21 43 13 13 7 2 0 66 21 267
2017 Procurement 39 39 11 11 0 0 0 78 11 18
2017 Real property 13 33 26 16 8 4 0 48 26 23
2017 Information management 16 36 22 10 10 5 1 56 21 113
2017 Information technology 21 38 15 12 11 3 0 62 23 91
2017 Internal audit 17 50 22 0 11 0 0 67 11 17
2017 Evaluation 38 37 9 12 3 0 0 75 15 25
2017 Data sciences 30 52 4 9 5 0 0 82 14 22
2017 Policy 20 35 15 18 9 4 0 57 28 383
2017 Project management 20 39 16 13 9 4 1 61 22 340
2017 Other services to the public 16 37 13 17 11 4 2 57 29 114
2017 None of the above 23 35 17 13 7 5 1 62 21 359
2014 Client contact centre 15 32 15 27 7 1 3 49 35 74
2014 Federal regulators 12 28 17 13 22 2 6 43 38 47
2014 Compliance, inspection and enforcement 15 33 12 18 20 3 0 49 39 34
2014 Communications or public affairs 14 41 13 13 10 7 1 61 25 116
2014 Access to information and privacy 29 25 17 17 12 0 0 53 29 17
2014 Security 14 36 0 7 28 14 0 59 41 14
2014 Science and technology 21 29 16 16 15 2 0 52 32 85
2014 Library services 6 34 22 22 16 0 0 40 38 10
2014 Legal services 25 29 9 25 11 1 0 55 36 75
2014 Administration and operations 23 33 15 14 12 2 1 58 27 913
2014 Human resources 17 36 19 19 8 0 0 53 28 164
2014 Financial management 23 33 17 13 12 3 0 57 25 287
2014 Procurement 24 40 18 9 9 0 0 64 17 35
2014 Real property 25 26 13 12 20 5 0 53 33 39
2014 Materiel management 15 45 21 9 10 0 0 60 19 13
2014 Information management 16 32 23 15 11 3 0 50 26 142
2014 Information technology 15 38 21 15 8 2 0 54 24 122
2014 Internal audit 32 27 6 14 13 7 0 64 29 15
2014 Evaluation 20 32 12 20 12 4 0 54 33 25
2014 Other services to the public 18 30 16 17 15 3 1 50 34 231
2014 None of the above 15 27 18 19 16 4 1 44 37 734

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 33 17 17 16 1 5 47 35 76
2017 Federal regulators 40 34 7 0 19 0 0 74 19 15
2017 Compliance, inspection and enforcement 42 24 3 16 16 0 0 65 31 30
2017 Communications or public affairs 25 26 12 13 16 6 2 56 31 124
2017 Access to information and privacy 37 7 0 16 7 25 7 66 34 12
2017 Security 30 12 11 12 0 6 29 64 18 14
2017 Science and technology 19 34 11 18 13 4 1 56 33 68
2017 Legal services 22 23 12 20 14 6 4 50 37 46
2017 Administration and operations 21 29 15 17 13 3 2 53 32 702
2017 Human resources 23 38 10 12 11 2 4 65 24 163
2017 Financial management 22 33 14 15 13 3 1 56 29 267
2017 Procurement 29 35 12 12 12 0 0 65 24 17
2017 Real property 4 21 21 17 21 13 4 30 45 23
2017 Information management 16 21 19 14 22 6 3 40 39 114
2017 Information technology 11 26 13 22 25 2 2 38 49 91
2017 Internal audit 27 22 11 34 6 0 0 50 39 17
2017 Evaluation 16 40 3 22 16 3 0 58 39 25
2017 Data sciences 31 30 13 4 13 0 9 67 19 22
2017 Policy 20 31 12 14 17 3 3 55 32 384
2017 Project management 19 31 14 13 17 4 1 53 32 341
2017 Other services to the public 14 31 12 11 24 3 3 49 38 114
2017 None of the above 18 29 15 17 13 4 4 51 32 359
2014 Client contact centre 9 16 20 26 24 3 3 27 52 74
2014 Federal regulators 11 26 8 20 26 3 6 41 51 47
2014 Compliance, inspection and enforcement 11 11 8 32 24 3 10 26 64 34
2014 Communications or public affairs 15 26 19 13 17 3 7 45 34 116
2014 Access to information and privacy 17 30 6 6 41 0 0 47 47 17
2014 Security 14 0 13 29 28 7 7 17 67 14
2014 Science and technology 12 31 9 18 23 2 5 47 44 85
2014 Library services 0 39 6 28 22 0 6 41 53 10
2014 Legal services 5 16 6 36 31 3 3 23 71 75
2014 Administration and operations 16 25 15 17 23 3 1 43 42 913
2014 Human resources 14 20 16 24 22 2 1 35 48 164
2014 Financial management 19 25 13 18 20 2 3 46 40 287
2014 Procurement 13 23 17 22 25 0 0 36 47 35
2014 Real property 18 17 15 18 27 5 0 37 47 39
2014 Materiel management 15 16 28 24 17 0 0 31 41 13
2014 Information management 12 16 18 22 27 3 3 30 52 142
2014 Information technology 10 25 16 20 27 1 1 36 48 122
2014 Internal audit 20 28 6 27 13 0 7 51 43 15
2014 Evaluation 16 28 12 20 24 0 0 44 44 25
2014 Other services to the public 18 19 16 20 22 3 2 39 44 230
2014 None of the above 11 22 15 21 26 3 3 35 49 735

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 51 12 6 5 0 0 76 11 76
2017 Federal regulators 53 20 0 20 7 0 0 73 27 15
2017 Compliance, inspection and enforcement 25 50 10 16 0 0 0 75 16 30
2017 Communications or public affairs 32 36 13 13 6 0 0 68 19 124
2017 Access to information and privacy 30 55 0 7 7 0 0 85 15 12
2017 Security 36 41 18 6 0 0 0 76 6 14
2017 Science and technology 25 37 11 23 4 0 0 63 27 68
2017 Legal services 18 26 16 32 8 0 0 44 40 45
2017 Administration and operations 32 39 13 10 4 0 1 72 14 698
2017 Human resources 27 50 11 9 3 1 0 77 12 163
2017 Financial management 25 46 12 11 6 0 0 71 17 266
2017 Procurement 27 44 17 5 6 0 0 72 11 18
2017 Real property 20 37 20 16 8 0 0 56 24 24
2017 Information management 24 39 11 15 7 3 0 66 23 112
2017 Information technology 26 45 11 12 6 0 0 71 18 90
2017 Internal audit 27 34 6 22 11 0 0 61 33 17
2017 Evaluation 13 53 3 28 3 0 0 65 31 25
2017 Data sciences 30 52 0 13 5 0 0 82 18 22
2017 Policy 31 40 10 12 6 0 0 71 18 382
2017 Project management 25 45 14 8 8 0 0 70 16 341
2017 Other services to the public 30 43 8 9 10 0 0 73 18 113
2017 None of the above 30 39 13 11 6 0 1 70 17 359
2014 Client contact centre 15 44 16 16 7 0 3 60 23 74
2014 Federal regulators 13 53 8 11 9 0 6 70 21 47
2014 Compliance, inspection and enforcement 17 36 14 24 9 0 0 54 33 34
2014 Communications or public affairs 27 32 12 14 14 0 1 59 28 116
2014 Access to information and privacy 11 42 18 12 18 0 0 53 29 17
2014 Security 21 57 8 7 7 0 0 78 14 14
2014 Science and technology 23 43 12 9 13 0 0 66 21 85
2014 Library services 23 60 0 12 6 0 0 83 17 10
2014 Legal services 21 33 5 25 11 5 0 57 37 75
2014 Administration and operations 21 42 14 13 9 0 0 63 23 912
2014 Human resources 17 42 13 17 11 0 0 59 28 164
2014 Financial management 19 42 15 17 7 0 0 61 25 287
2014 Procurement 25 42 25 3 2 0 3 69 6 35
2014 Real property 17 49 5 20 8 0 0 66 28 39
2014 Materiel management 21 49 14 17 0 0 0 69 17 13
2014 Information management 19 36 23 12 8 1 1 56 20 143
2014 Information technology 26 48 13 11 3 0 0 73 14 122
2014 Internal audit 35 36 0 14 14 0 0 71 29 14
2014 Evaluation 36 36 4 8 16 0 0 72 24 25
2014 Other services to the public 21 42 12 14 11 0 0 63 25 231
2014 None of the above 19 42 10 15 13 0 1 62 28 736

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 48 12 4 6 0 1 78 10 76
2017 Federal regulators 59 6 13 7 14 0 0 66 21 15
2017 Compliance, inspection and enforcement 18 47 16 12 6 0 0 65 19 30
2017 Communications or public affairs 32 45 8 10 5 0 0 77 14 124
2017 Access to information and privacy 54 31 0 7 7 0 0 85 15 12
2017 Security 36 52 6 6 0 0 0 88 6 14
2017 Science and technology 28 37 13 9 12 0 0 65 21 68
2017 Legal services 14 36 16 16 16 2 0 51 32 45
2017 Administration and operations 36 37 14 9 4 0 0 73 13 702
2017 Human resources 36 44 13 4 3 0 0 80 7 163
2017 Financial management 31 38 14 11 5 0 0 69 17 267
2017 Procurement 27 50 11 11 0 0 0 78 11 18
2017 Real property 25 36 16 20 4 0 0 61 24 24
2017 Information management 26 37 19 12 6 0 0 63 18 112
2017 Information technology 29 36 19 8 8 0 0 65 16 91
2017 Internal audit 28 27 6 33 6 0 0 55 39 17
2017 Evaluation 31 40 6 16 6 0 0 71 22 25
2017 Data sciences 43 39 9 9 0 0 0 82 9 22
2017 Policy 34 32 14 11 7 0 0 67 19 382
2017 Project management 30 39 12 12 7 0 0 69 19 341
2017 Other services to the public 27 39 12 15 6 0 0 67 21 113
2017 None of the above 32 41 12 9 5 0 1 74 15 358
2014 Client contact centre 17 41 17 14 8 0 3 60 22 74
2014 Federal regulators 20 36 16 9 13 0 6 59 24 47
2014 Compliance, inspection and enforcement 27 29 15 21 6 0 3 58 27 34
2014 Communications or public affairs 29 34 17 12 7 0 0 64 19 116
2014 Access to information and privacy 11 36 17 6 30 0 0 47 36 17
2014 Security 21 50 7 15 7 0 0 71 22 14
2014 Science and technology 26 39 10 15 10 0 0 65 25 85
2014 Library services 39 12 6 38 6 0 0 50 44 10
2014 Legal services 15 37 19 18 9 3 0 53 28 75
2014 Administration and operations 27 37 15 12 9 0 0 64 21 913
2014 Human resources 23 36 14 19 8 0 0 59 26 164
2014 Financial management 28 37 18 9 8 0 0 65 17 287
2014 Procurement 28 32 23 11 2 0 3 62 14 35
2014 Real property 18 45 22 10 5 0 0 63 16 39
2014 Materiel management 16 40 27 10 0 0 7 60 11 13
2014 Information management 26 30 26 7 9 1 1 57 16 143
2014 Information technology 38 33 11 13 4 0 0 71 17 122
2014 Internal audit 40 27 13 0 20 0 0 66 20 15
2014 Evaluation 36 24 20 12 8 0 0 60 20 25
2014 Other services to the public 28 34 13 12 11 1 0 63 24 231
2014 None of the above 23 36 13 15 12 0 0 60 27 736

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 35 18 9 5 0 0 69 14 76
2017 Federal regulators 40 39 0 21 0 0 0 79 21 15
2017 Compliance, inspection and enforcement 22 36 17 19 6 0 0 57 26 30
2017 Communications or public affairs 31 45 9 10 4 1 0 77 14 124
2017 Access to information and privacy 39 46 8 0 7 0 0 84 7 12
2017 Security 36 52 6 6 0 0 0 88 6 14
2017 Science and technology 27 32 17 15 8 0 0 60 23 67
2017 Legal services 17 50 12 12 10 0 0 66 22 45
2017 Administration and operations 37 37 12 9 4 0 0 74 14 699
2017 Human resources 39 36 12 9 3 0 1 76 13 163
2017 Financial management 31 41 13 9 7 0 0 71 15 266
2017 Procurement 33 62 0 5 0 0 0 95 5 18
2017 Real property 17 31 28 16 8 0 0 49 23 24
2017 Information management 34 31 19 10 7 0 0 65 16 112
2017 Information technology 27 43 13 12 5 0 0 70 18 90
2017 Internal audit 28 44 0 11 17 0 0 72 28 17
2017 Evaluation 19 53 9 12 6 0 0 72 19 25
2017 Data sciences 39 44 4 0 9 4 0 86 10 22
2017 Policy 27 36 13 16 8 0 0 63 24 382
2017 Project management 30 37 15 11 7 0 0 68 17 340
2017 Other services to the public 23 38 13 15 10 0 0 62 25 113
2017 None of the above 27 37 14 14 6 0 1 65 21 359
2014 Client contact centre 19 40 15 17 8 0 1 59 26 74
2014 Federal regulators 11 45 15 4 17 3 6 61 22 47
2014 Compliance, inspection and enforcement 22 23 14 24 14 3 0 46 39 34
2014 Communications or public affairs 24 41 14 14 7 0 0 65 21 116
2014 Access to information and privacy 11 48 12 17 12 0 0 59 29 17
2014 Security 22 50 7 14 7 0 0 72 21 14
2014 Science and technology 26 38 13 11 11 0 0 64 23 85
2014 Library services 44 6 22 28 0 0 0 50 28 10
2014 Legal services 25 32 17 17 6 1 0 58 24 75
2014 Administration and operations 26 37 17 11 9 0 0 64 19 913
2014 Human resources 23 36 15 19 8 0 0 59 26 164
2014 Financial management 26 38 14 10 11 0 0 65 21 287
2014 Procurement 28 49 12 9 2 0 0 77 11 35
2014 Real property 17 31 18 21 13 0 0 49 33 39
2014 Materiel management 6 72 9 13 0 0 0 78 13 13
2014 Information management 21 41 16 12 9 1 1 63 21 143
2014 Information technology 33 38 11 11 6 1 0 72 17 122
2014 Internal audit 46 27 0 13 13 0 0 74 26 15
2014 Evaluation 24 40 8 12 16 0 0 64 28 25
2014 Other services to the public 22 36 14 15 11 1 0 59 27 231
2014 None of the above 20 37 16 14 12 1 0 58 26 735

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 32 26 9 6 4 0 57 16 76
2017 Federal regulators 26 46 0 7 14 6 0 78 22 15
2017 Compliance, inspection and enforcement 18 49 16 6 6 4 0 70 13 30
2017 Communications or public affairs 21 39 18 15 3 3 1 62 19 124
2017 Access to information and privacy 46 40 0 7 7 0 0 85 15 12
2017 Security 29 53 6 6 0 6 0 88 6 14
2017 Science and technology 18 52 13 5 12 0 0 70 17 68
2017 Legal services 12 25 14 27 12 10 0 41 44 46
2017 Administration and operations 21 35 23 11 5 4 1 59 17 702
2017 Human resources 30 35 15 6 3 9 1 72 10 163
2017 Financial management 14 43 22 10 5 5 1 60 16 265
2017 Procurement 17 67 0 5 6 6 0 88 12 18
2017 Real property 8 35 31 18 4 4 0 45 23 22
2017 Information management 18 39 24 6 7 7 0 61 13 114
2017 Information technology 11 49 21 8 6 4 0 62 15 91
2017 Internal audit 17 23 21 17 17 6 0 42 36 17
2017 Evaluation 3 53 12 19 10 3 0 58 29 25
2017 Data sciences 35 44 9 0 5 8 0 85 5 22
2017 Policy 17 40 17 14 7 4 1 60 22 384
2017 Project management 13 45 17 11 8 5 0 62 20 341
2017 Other services to the public 12 37 22 15 7 7 0 53 23 114
2017 None of the above 20 40 19 11 5 4 1 63 17 357

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 41 15 2 9 0 1 74 11 76
2017 Federal regulators 53 34 7 0 6 0 0 87 6 15
2017 Compliance, inspection and enforcement 45 36 3 13 0 0 3 83 13 30
2017 Communications or public affairs 40 39 6 7 6 2 0 81 13 124
2017 Access to information and privacy 46 14 0 17 23 0 0 60 40 12
2017 Security 48 35 6 0 12 0 0 82 12 14
2017 Science and technology 49 27 9 12 3 0 0 76 15 67
2017 Legal services 44 27 14 10 6 0 0 71 16 46
2017 Administration and operations 42 37 8 8 5 1 0 79 13 703
2017 Human resources 48 36 6 5 4 0 1 85 9 164
2017 Financial management 37 38 10 8 7 0 0 75 15 266
2017 Procurement 50 33 5 11 0 0 0 83 11 18
2017 Real property 32 25 16 20 8 0 0 57 28 24
2017 Information management 42 34 13 9 2 0 0 75 11 114
2017 Information technology 41 34 12 5 6 1 0 76 12 91
2017 Internal audit 34 39 6 11 11 0 0 72 22 17
2017 Evaluation 37 47 3 3 10 0 0 84 13 25
2017 Data sciences 65 17 9 9 0 0 0 82 9 22
2017 Policy 33 38 11 10 7 1 0 72 17 384
2017 Project management 38 34 9 12 7 1 0 72 19 341
2017 Other services to the public 31 37 6 11 14 1 0 69 25 113
2017 None of the above 37 33 12 10 7 0 1 71 17 358
2014 Client contact centre 28 35 18 11 5 0 3 65 17 74
2014 Federal regulators 29 35 6 9 15 0 6 68 25 47
2014 Compliance, inspection and enforcement 36 20 3 15 26 0 0 56 41 34
2014 Communications or public affairs 37 34 8 10 8 0 2 73 19 116
2014 Access to information and privacy 17 29 18 18 18 0 0 47 36 17
2014 Security 29 36 21 0 14 0 0 65 14 14
2014 Science and technology 37 39 4 9 11 0 0 76 19 85
2014 Library services 27 67 6 0 0 0 0 94 0 10
2014 Legal services 39 40 8 9 4 0 0 79 13 75
2014 Administration and operations 35 32 12 11 9 0 0 68 21 913
2014 Human resources 33 31 6 13 15 0 1 65 28 164
2014 Financial management 30 34 16 13 7 0 0 64 20 286
2014 Procurement 32 48 8 8 0 0 3 83 8 35
2014 Real property 25 33 14 23 5 0 0 58 28 39
2014 Materiel management 46 36 18 0 0 0 0 82 0 13
2014 Information management 32 36 16 10 5 0 2 69 15 143
2014 Information technology 45 29 13 3 7 1 1 76 11 121
2014 Internal audit 33 13 13 20 20 0 0 47 40 15
2014 Evaluation 48 36 0 4 12 0 0 84 16 25
2014 Other services to the public 32 31 12 12 13 0 0 64 24 231
2014 None of the above 30 33 12 12 11 0 0 64 24 736

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 30 6 7 9 1 5 77 17 76
2017 Federal regulators 60 7 7 13 0 6 7 77 15 15
2017 Compliance, inspection and enforcement 33 27 16 9 10 0 7 64 20 30
2017 Communications or public affairs 51 19 5 7 4 5 7 81 13 124
2017 Access to information and privacy 14 15 17 8 8 0 38 47 27 12
2017 Security 23 29 6 0 0 0 42 90 0 14
2017 Science and technology 32 38 5 12 11 0 1 71 23 67
2017 Legal services 18 25 8 13 14 6 16 55 35 46
2017 Administration and operations 33 24 13 8 8 2 12 66 19 703
2017 Human resources 38 17 11 6 10 4 15 67 20 164
2017 Financial management 35 27 10 10 9 2 7 68 21 267
2017 Procurement 50 28 0 5 6 0 12 88 12 18
2017 Real property 20 21 16 24 12 8 0 44 39 24
2017 Information management 23 22 15 9 8 3 19 58 22 114
2017 Information technology 30 29 14 8 7 5 7 67 17 91
2017 Internal audit 27 17 22 17 6 0 11 49 26 17
2017 Evaluation 28 31 3 16 12 0 9 66 31 25
2017 Data sciences 21 22 13 4 13 13 13 58 24 22
2017 Policy 25 24 13 14 14 3 7 55 31 384
2017 Project management 26 32 10 11 13 2 7 63 26 340
2017 Other services to the public 31 27 11 7 15 0 9 64 24 113
2017 None of the above 26 24 10 7 13 2 19 62 26 358
2014 Client contact centre 22 27 15 13 13 3 7 54 29 74
2014 Federal regulators 17 20 8 23 17 2 13 44 46 47
2014 Compliance, inspection and enforcement 23 22 6 23 18 0 9 49 45 34
2014 Communications or public affairs 40 27 8 12 5 1 7 73 18 116
2014 Access to information and privacy 11 23 24 12 17 0 12 39 34 17
2014 Security 36 29 7 7 14 0 6 70 23 14
2014 Science and technology 29 23 17 17 11 1 2 53 29 85
2014 Library services 0 39 0 28 22 6 6 44 56 10
2014 Legal services 26 21 15 11 12 4 11 56 26 75
2014 Administration and operations 31 24 10 12 15 1 7 60 29 913
2014 Human resources 27 18 11 11 22 2 9 50 37 164
2014 Financial management 28 28 11 16 12 1 4 59 29 287
2014 Procurement 22 41 20 5 8 0 5 66 13 35
2014 Real property 22 26 8 19 23 0 2 49 43 39
2014 Materiel management 24 32 16 13 9 0 7 60 23 13
2014 Information management 21 24 15 10 12 4 13 55 26 143
2014 Information technology 31 25 11 9 10 2 12 65 22 122
2014 Internal audit 20 21 7 12 20 0 20 51 40 15
2014 Evaluation 48 20 4 16 12 0 0 68 28 25
2014 Other services to the public 21 22 12 14 23 0 7 46 41 231
2014 None of the above 21 21 10 14 20 2 13 49 39 734

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 33 11 2 6 0 1 80 8 76
2017 Federal regulators 26 53 6 7 0 0 7 86 7 15
2017 Compliance, inspection and enforcement 52 20 19 6 0 0 3 74 6 30
2017 Communications or public affairs 34 34 18 7 7 0 1 68 14 124
2017 Access to information and privacy 31 31 7 15 7 0 8 68 24 12
2017 Security 41 42 11 0 6 0 0 83 6 14
2017 Science and technology 31 32 23 11 4 0 0 63 14 68
2017 Legal services 36 43 10 4 8 0 0 79 12 46
2017 Administration and operations 37 34 17 6 4 0 1 72 11 703
2017 Human resources 35 33 19 7 4 0 2 69 12 164
2017 Financial management 31 40 17 5 6 0 0 72 11 267
2017 Procurement 39 50 11 0 0 0 0 89 0 18
2017 Real property 33 24 24 8 12 0 0 56 20 24
2017 Information management 42 34 16 3 4 0 2 77 7 114
2017 Information technology 44 36 12 3 4 0 1 81 7 91
2017 Internal audit 50 22 22 6 0 0 0 72 6 17
2017 Evaluation 28 38 22 6 0 0 6 70 7 25
2017 Data sciences 52 39 0 4 5 0 0 91 9 22
2017 Policy 30 38 16 9 6 0 0 68 16 384
2017 Project management 23 35 22 11 8 0 1 59 19 341
2017 Other services to the public 29 27 18 12 14 0 1 56 26 114
2017 None of the above 32 36 11 9 10 0 1 69 19 357
2014 Client contact centre 36 27 16 8 11 0 3 64 19 74
2014 Federal regulators 28 33 15 11 5 0 8 65 18 47
2014 Compliance, inspection and enforcement 22 32 15 17 12 0 3 55 29 34
2014 Communications or public affairs 30 34 21 10 4 0 1 64 14 116
2014 Access to information and privacy 35 59 6 0 0 0 0 94 0 17
2014 Security 36 35 21 7 0 0 0 72 7 14
2014 Science and technology 28 32 26 10 5 0 0 60 15 85
2014 Library services 12 34 32 16 0 0 6 49 17 10
2014 Legal services 37 24 16 19 4 0 1 61 23 75
2014 Administration and operations 32 31 21 9 7 0 0 63 16 913
2014 Human resources 26 35 20 10 9 0 1 61 19 164
2014 Financial management 30 34 16 12 8 0 1 64 20 287
2014 Procurement 26 53 19 3 0 0 0 78 3 35
2014 Real property 18 29 23 10 20 0 0 46 31 39
2014 Materiel management 38 22 33 0 0 0 7 64 0 13
2014 Information management 41 38 13 3 5 0 0 80 8 142
2014 Information technology 43 32 16 6 2 0 1 76 8 122
2014 Internal audit 28 40 26 7 0 0 0 68 7 15
2014 Evaluation 40 28 8 16 8 0 0 68 24 25
2014 Other services to the public 25 24 19 14 16 1 0 50 30 231
2014 None of the above 26 33 19 12 10 0 1 59 22 736

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 24 10 8 6 2 7 73 15 76
2017 Federal regulators 47 34 0 6 7 0 7 86 14 15
2017 Compliance, inspection and enforcement 58 16 13 10 0 3 0 76 10 29
2017 Communications or public affairs 55 22 6 2 7 4 4 85 9 123
2017 Access to information and privacy 47 15 0 0 23 0 15 73 27 12
2017 Security 47 41 0 0 0 6 6 100 0 14
2017 Science and technology 59 21 5 5 5 4 0 84 11 68
2017 Legal services 43 27 4 2 12 4 8 80 15 46
2017 Administration and operations 46 23 8 8 5 4 5 77 15 702
2017 Human resources 58 20 2 6 6 5 3 84 13 164
2017 Financial management 44 27 6 7 9 3 4 77 17 267
2017 Procurement 39 17 6 11 11 0 17 66 27 18
2017 Real property 21 29 18 17 4 4 8 56 24 23
2017 Information management 37 32 9 6 5 5 5 77 13 114
2017 Information technology 52 24 6 7 7 2 0 78 15 91
2017 Internal audit 38 23 17 6 11 6 0 65 18 17
2017 Evaluation 31 31 13 10 10 3 3 66 20 25
2017 Data sciences 43 26 4 4 9 4 9 79 16 22
2017 Policy 43 30 8 6 7 3 4 78 14 381
2017 Project management 46 27 10 5 6 5 1 77 12 339
2017 Other services to the public 43 22 9 6 10 7 3 73 17 114
2017 None of the above 48 24 7 4 7 3 7 80 12 359
2014 Client contact centre 32 20 12 8 10 5 12 64 22 74
2014 Federal regulators 43 29 3 2 11 2 9 81 15 47
2014 Compliance, inspection and enforcement 33 14 6 9 29 0 9 52 42 34
2014 Communications or public affairs 46 25 8 3 7 6 5 79 11 116
2014 Access to information and privacy 42 17 12 5 24 0 0 59 29 17
2014 Security 87 0 6 0 7 0 0 87 7 14
2014 Science and technology 53 24 7 5 3 4 3 83 9 85
2014 Library services 50 12 0 0 16 0 22 80 20 10
2014 Legal services 45 32 4 8 7 3 3 81 15 75
2014 Administration and operations 44 25 9 6 9 3 5 74 16 913
2014 Human resources 40 25 11 5 15 1 2 68 21 164
2014 Financial management 40 24 10 10 10 2 5 68 21 287
2014 Procurement 50 23 11 0 5 2 9 83 5 35
2014 Real property 37 41 3 10 4 3 3 82 15 39
2014 Materiel management 55 7 14 0 0 7 17 82 0 13
2014 Information management 40 31 9 5 8 3 3 76 13 142
2014 Information technology 50 24 8 6 6 3 3 79 13 122
2014 Internal audit 26 7 12 0 40 14 0 39 47 15
2014 Evaluation 47 24 9 4 12 4 0 74 17 25
2014 Other services to the public 44 17 7 10 9 4 8 69 22 231
2014 None of the above 42 22 9 6 10 4 7 72 18 736

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 27 33 40 76
2017 Federal regulators 19 54 27 15
2017 Compliance, inspection and enforcement 36 38 26 30
2017 Communications or public affairs 35 34 32 124
2017 Access to information and privacy 31 38 31 12
2017 Security 47 35 18 14
2017 Science and technology 30 27 44 68
2017 Legal services 56 26 18 46
2017 Administration and operations 34 31 35 703
2017 Human resources 41 27 32 164
2017 Financial management 34 30 35 267
2017 Procurement 35 29 36 17
2017 Real property 24 44 32 24
2017 Information management 44 26 30 114
2017 Information technology 31 38 31 91
2017 Internal audit 61 27 11 17
2017 Evaluation 41 9 50 25
2017 Data sciences 17 39 44 22
2017 Policy 51 19 30 384
2017 Project management 37 25 38 341
2017 Other services to the public 25 28 47 114
2017 None of the above 31 34 34 358
2014 Client contact centre 25 37 38 74
2014 Federal regulators 45 32 23 47
2014 Compliance, inspection and enforcement 29 23 48 34
2014 Communications or public affairs 46 18 35 116
2014 Access to information and privacy 47 12 41 17
2014 Security 50 29 22 14
2014 Science and technology 35 35 30 85
2014 Library services 22 60 18 10
2014 Legal services 48 20 32 75
2014 Administration and operations 38 26 36 911
2014 Human resources 51 16 33 164
2014 Financial management 34 32 34 287
2014 Procurement 17 45 37 35
2014 Real property 36 50 14 39
2014 Materiel management 22 16 62 13
2014 Information management 33 31 36 143
2014 Information technology 22 41 37 122
2014 Internal audit 68 12 20 15
2014 Evaluation 68 12 20 25
2014 Other services to the public 38 23 39 231
2014 None of the above 43 23 34 736

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Client contact centre 18 32 32 4 9 5 21
2017 Compliance, inspection and enforcement 21 26 34 10 0 9 11
2017 Communications or public affairs 10 22 30 5 24 8 40
2017 Science and technology 9 9 44 4 29 4 19
2017 Legal services 3 31 34 0 28 4 24
2017 Administration and operations 15 28 34 6 11 6 237
2017 Human resources 9 34 37 3 9 8 69
2017 Financial management 7 33 41 6 5 8 93
2017 Information management 9 23 34 0 31 4 48
2017 Information technology 10 27 34 7 12 11 28
2017 Internal audit 9 9 36 0 27 18 10
2017 Policy 4 26 42 7 12 8 192
2017 Project management 11 20 42 8 15 3 121
2017 Other services to the public 13 37 30 3 14 3 28
2017 None of the above 16 26 25 10 18 6 108
2014 Client contact centre 5 37 53 0 9999 5 19
2014 Federal regulators 11 25 36 17 9999 10 22
2014 Compliance, inspection and enforcement 9 20 40 10 9999 21 10
2014 Communications or public affairs 11 12 49 11 9999 18 53
2014 Science and technology 10 13 37 31 9999 9 28
2014 Legal services 6 16 38 19 9999 21 36
2014 Administration and operations 10 28 40 10 9999 11 346
2014 Human resources 8 19 55 5 9999 13 84
2014 Financial management 9 20 41 12 9999 18 98
2014 Real property 14 14 22 43 9999 6 14
2014 Information management 10 21 39 8 9999 21 45
2014 Information technology 11 22 51 16 9999 0 27
2014 Internal audit 10 39 40 0 9999 11 10
2014 Evaluation 0 35 47 12 9999 6 17
2014 Other services to the public 9 19 37 17 9999 17 89
2014 None of the above 10 23 41 9 9999 18 321
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 46 10 5 0 0 0 85 5 75
2017 Federal regulators 47 39 7 7 0 0 0 86 7 15
2017 Compliance, inspection and enforcement 42 34 3 20 0 0 0 77 20 30
2017 Communications or public affairs 32 44 11 8 5 0 0 76 13 124
2017 Access to information and privacy 54 23 16 7 0 0 0 77 7 12
2017 Security 48 41 12 0 0 0 0 88 0 14
2017 Science and technology 36 48 7 5 4 0 0 84 9 68
2017 Legal services 32 45 8 8 8 0 0 77 15 46
2017 Administration and operations 42 40 9 5 3 1 0 83 8 703
2017 Human resources 40 46 6 6 2 0 0 86 7 164
2017 Financial management 37 44 11 5 3 0 0 81 8 265
2017 Procurement 49 45 0 6 0 0 0 94 6 18
2017 Real property 40 36 20 0 4 0 0 76 4 24
2017 Information management 37 40 16 4 3 0 0 77 7 114
2017 Information technology 32 40 16 10 2 0 0 72 12 91
2017 Internal audit 22 72 0 0 6 0 0 94 6 17
2017 Evaluation 25 60 6 6 3 0 0 85 9 25
2017 Data sciences 69 21 0 4 5 0 0 91 9 22
2017 Policy 38 37 8 12 4 0 0 75 16 382
2017 Project management 37 43 10 5 5 1 0 80 10 341
2017 Other services to the public 39 42 14 3 1 1 0 81 4 113
2017 None of the above 37 42 12 5 3 0 1 80 8 356
2014 Client contact centre 33 41 20 3 3 0 1 75 5 74
2014 Federal regulators 31 47 8 9 0 0 6 82 9 47
2014 Compliance, inspection and enforcement 33 34 15 12 6 0 0 67 18 34
2014 Communications or public affairs 26 38 18 12 6 0 0 64 18 116
2014 Access to information and privacy 35 42 18 0 6 0 0 76 6 17
2014 Security 28 43 7 7 14 0 0 72 21 14
2014 Science and technology 32 45 12 6 6 0 0 77 12 85
2014 Library services 32 24 16 6 0 22 0 72 7 10
2014 Legal services 36 32 13 14 3 1 1 69 17 75
2014 Administration and operations 38 42 12 5 3 0 0 80 8 913
2014 Human resources 32 40 16 9 3 0 0 71 12 164
2014 Financial management 36 42 12 4 5 1 0 78 9 287
2014 Procurement 35 47 16 0 2 0 0 82 2 35
2014 Real property 36 43 11 3 8 0 0 79 10 38
2014 Materiel management 39 30 14 17 0 0 0 70 17 13
2014 Information management 36 46 10 5 3 0 0 82 8 143
2014 Information technology 39 44 9 5 3 0 0 83 8 122
2014 Internal audit 40 40 7 7 7 0 0 79 14 15
2014 Evaluation 56 20 16 4 4 0 0 76 8 25
2014 Other services to the public 38 46 7 7 3 0 0 84 9 231
2014 None of the above 32 41 12 8 5 1 1 74 13 736

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 50 20 4 5 0 0 71 9 76
2017 Federal regulators 34 20 33 13 0 0 0 54 13 15
2017 Compliance, inspection and enforcement 25 26 26 20 3 0 0 51 23 30
2017 Communications or public affairs 31 40 11 14 3 1 0 71 18 124
2017 Access to information and privacy 71 7 7 7 7 0 0 78 15 12
2017 Security 54 29 6 12 0 0 0 82 12 14
2017 Science and technology 26 37 16 17 4 0 0 63 21 68
2017 Legal services 20 29 24 21 6 0 0 49 27 46
2017 Administration and operations 25 45 16 9 4 1 0 71 13 703
2017 Human resources 27 39 13 15 4 1 0 68 19 164
2017 Financial management 21 47 20 10 3 0 0 68 12 267
2017 Procurement 33 39 11 17 0 0 0 72 17 18
2017 Real property 16 40 20 12 12 0 0 56 24 24
2017 Information management 22 49 20 7 2 1 0 71 8 114
2017 Information technology 21 40 27 6 5 0 0 61 12 91
2017 Internal audit 11 67 6 6 11 0 0 78 17 17
2017 Evaluation 13 66 6 15 0 0 0 78 15 25
2017 Data sciences 17 65 4 9 0 4 0 86 10 22
2017 Policy 19 39 15 16 9 1 0 59 26 382
2017 Project management 18 46 18 11 7 0 0 65 18 339
2017 Other services to the public 15 45 16 17 6 0 0 60 24 114
2017 None of the above 24 42 14 12 5 1 2 68 17 358
2014 Client contact centre 20 40 23 11 4 0 1 61 15 74
2014 Federal regulators 2 43 20 15 13 2 6 49 30 47
2014 Compliance, inspection and enforcement 15 42 23 9 11 0 0 57 20 34
2014 Communications or public affairs 21 40 16 14 8 1 0 62 22 116
2014 Access to information and privacy 35 48 6 6 6 0 0 83 12 17
2014 Security 21 43 36 0 0 0 0 64 0 14
2014 Science and technology 11 50 14 10 14 2 0 62 24 85
2014 Library services 17 28 16 32 6 0 0 45 38 10
2014 Legal services 11 52 18 15 3 1 0 64 17 75
2014 Administration and operations 21 43 18 10 5 2 0 66 15 913
2014 Human resources 15 51 17 12 5 1 0 66 17 164
2014 Financial management 22 38 20 12 7 2 0 61 19 286
2014 Procurement 19 50 22 6 2 0 0 70 8 34
2014 Real property 23 47 13 15 0 2 0 71 16 39
2014 Materiel management 7 70 13 10 0 0 0 77 10 13
2014 Information management 20 38 23 13 3 3 0 60 16 143
2014 Information technology 20 50 15 10 4 1 0 70 14 122
2014 Internal audit 14 52 13 6 7 7 0 72 14 15
2014 Evaluation 20 48 8 8 16 0 0 68 24 25
2014 Other services to the public 20 38 18 15 8 0 1 58 23 230
2014 None of the above 15 38 20 15 10 2 0 54 25 735

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 36 24 14 8 0 5 23 52 74
2017 Federal regulators 0 33 14 33 21 0 0 54 33 15
2017 Compliance, inspection and enforcement 7 20 27 13 21 3 7 39 31 28
2017 Communications or public affairs 16 30 34 14 5 2 0 19 47 124
2017 Access to information and privacy 8 17 41 25 0 0 9 28 27 11
2017 Security 0 24 35 18 12 0 12 33 27 14
2017 Science and technology 7 23 35 22 14 0 0 36 29 67
2017 Legal services 12 23 37 18 8 2 0 27 36 46
2017 Administration and operations 12 23 38 16 7 0 2 24 37 700
2017 Human resources 10 25 37 14 9 2 4 24 37 163
2017 Financial management 13 25 39 16 4 1 2 21 39 266
2017 Procurement 0 38 39 17 6 0 0 22 38 18
2017 Real property 28 16 52 5 0 0 0 5 44 24
2017 Information management 11 24 31 16 11 1 6 29 38 113
2017 Information technology 6 23 45 13 10 1 1 24 30 89
2017 Internal audit 17 22 34 10 17 0 0 27 39 17
2017 Evaluation 10 9 56 22 3 0 0 25 19 25
2017 Data sciences 17 26 34 18 4 0 0 22 44 22
2017 Policy 11 28 40 13 4 1 3 18 41 384
2017 Project management 15 28 37 14 4 1 1 18 44 338
2017 Other services to the public 11 31 33 17 7 0 2 24 43 114
2017 None of the above 12 24 36 16 5 1 6 22 39 358
2014 Client contact centre 20 26 30 15 8 0 1 24 46 74
2014 Federal regulators 6 24 56 6 8 0 0 14 30 46
2014 Compliance, inspection and enforcement 17 27 41 9 7 0 0 15 44 34
2014 Communications or public affairs 15 38 25 17 3 2 1 21 54 116
2014 Access to information and privacy 17 18 29 18 18 0 0 36 35 17
2014 Security 0 50 35 7 8 0 0 15 50 14
2014 Science and technology 15 26 45 8 6 1 0 14 41 85
2014 Library services 6 60 28 0 6 0 0 6 66 10
2014 Legal services 11 32 28 18 8 3 1 27 44 75
2014 Administration and operations 13 32 34 15 5 1 1 20 45 910
2014 Human resources 17 35 33 9 3 0 2 13 53 164
2014 Financial management 18 29 36 10 5 0 1 15 48 284
2014 Procurement 5 30 31 29 3 0 2 32 36 35
2014 Real property 16 28 44 7 5 0 0 12 44 39
2014 Materiel management 0 30 24 14 17 0 14 36 35 13
2014 Information management 11 27 33 17 7 1 4 26 40 143
2014 Information technology 11 19 43 21 4 1 2 25 31 122
2014 Internal audit 7 26 33 20 13 0 0 33 33 15
2014 Evaluation 12 20 36 12 20 0 0 32 32 25
2014 Other services to the public 17 31 28 13 7 1 2 20 50 230
2014 None of the above 11 29 40 13 4 1 2 18 41 733

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 25 23 21 9 5 10 36 37 76
2017 Federal regulators 13 14 26 19 27 0 0 47 27 15
2017 Compliance, inspection and enforcement 10 26 19 16 23 3 4 41 38 30
2017 Communications or public affairs 13 17 35 18 12 3 2 32 31 124
2017 Access to information and privacy 16 24 22 23 7 0 8 33 43 12
2017 Security 6 11 35 18 12 0 18 36 21 14
2017 Science and technology 7 28 20 19 25 1 0 44 35 67
2017 Legal services 10 11 49 16 8 4 2 26 23 46
2017 Administration and operations 9 20 32 22 12 2 4 35 31 697
2017 Human resources 11 17 30 17 15 6 5 35 31 161
2017 Financial management 14 24 25 21 10 3 3 33 40 265
2017 Procurement 0 33 34 22 6 0 5 29 35 18
2017 Real property 24 23 32 12 9 0 0 20 48 24
2017 Information management 8 16 28 14 22 5 7 40 28 112
2017 Information technology 8 17 33 24 15 2 1 40 25 89
2017 Internal audit 18 12 41 6 18 6 0 25 31 16
2017 Evaluation 12 13 28 41 6 0 0 47 25 25
2017 Data sciences 4 4 26 48 8 9 0 62 9 22
2017 Policy 12 26 30 19 9 2 2 29 40 383
2017 Project management 12 20 36 19 9 2 1 30 33 339
2017 Other services to the public 15 26 24 16 16 2 2 33 43 114
2017 None of the above 10 19 29 20 12 4 7 35 32 356
2014 Client contact centre 15 24 30 16 11 1 3 28 40 74
2014 Federal regulators 15 21 30 11 12 5 6 26 40 47
2014 Compliance, inspection and enforcement 29 28 21 15 4 0 3 20 59 34
2014 Communications or public affairs 11 22 40 15 9 1 1 25 34 116
2014 Access to information and privacy 12 35 24 18 12 0 0 30 47 17
2014 Security 0 36 36 14 8 7 0 23 39 14
2014 Science and technology 15 21 27 28 8 1 0 36 36 84
2014 Library services 6 61 22 0 12 0 0 12 67 10
2014 Legal services 11 26 27 21 11 3 1 34 38 75
2014 Administration and operations 15 24 32 17 8 2 2 26 41 912
2014 Human resources 16 28 31 10 9 4 3 20 47 164
2014 Financial management 14 25 33 18 6 3 1 25 41 286
2014 Procurement 2 20 43 17 16 0 2 34 23 35
2014 Real property 9 23 48 15 3 3 0 18 32 39
2014 Materiel management 0 19 27 24 7 9 14 40 25 13
2014 Information management 11 27 29 12 10 4 6 25 42 143
2014 Information technology 7 20 27 24 18 2 2 44 28 122
2014 Internal audit 20 6 19 34 21 0 0 55 26 15
2014 Evaluation 20 16 32 16 16 0 0 32 36 25
2014 Other services to the public 13 28 27 21 7 1 3 29 43 230
2014 None of the above 17 21 32 17 8 3 2 26 40 731

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 30 19 9 8 2 6 19 60 76
2017 Federal regulators 27 39 7 7 21 0 0 28 65 15
2017 Compliance, inspection and enforcement 10 30 23 7 23 3 4 32 43 29
2017 Communications or public affairs 42 32 17 3 4 1 1 7 75 124
2017 Access to information and privacy 8 37 7 8 30 0 8 42 50 12
2017 Security 18 0 41 18 6 0 18 28 21 14
2017 Science and technology 23 24 31 14 7 0 1 21 48 67
2017 Legal services 39 24 22 6 4 0 4 11 66 45
2017 Administration and operations 19 26 29 15 6 1 3 22 47 699
2017 Human resources 19 23 30 9 11 4 5 21 46 164
2017 Financial management 19 27 29 12 7 2 3 20 49 266
2017 Procurement 5 22 50 6 11 0 6 18 29 18
2017 Real property 29 38 29 4 0 0 0 4 67 23
2017 Information management 16 28 19 9 14 4 10 27 51 112
2017 Information technology 15 22 30 18 10 3 2 30 39 90
2017 Internal audit 11 27 34 6 22 0 0 28 38 17
2017 Evaluation 34 31 16 9 6 0 3 16 68 25
2017 Data sciences 17 13 21 22 18 9 0 43 33 22
2017 Policy 25 29 32 8 4 1 0 12 55 383
2017 Project management 23 31 28 12 3 1 1 15 56 339
2017 Other services to the public 18 29 30 11 7 2 3 18 50 114
2017 None of the above 17 29 28 12 4 4 6 18 51 356
2014 Client contact centre 20 37 18 11 11 1 3 22 59 74
2014 Federal regulators 34 9 37 6 6 3 6 12 47 47
2014 Compliance, inspection and enforcement 25 38 12 19 3 0 3 23 65 34
2014 Communications or public affairs 45 30 17 5 4 0 0 8 75 116
2014 Access to information and privacy 35 23 18 6 18 0 0 24 58 17
2014 Security 35 43 15 7 0 0 0 7 78 14
2014 Science and technology 29 29 22 12 5 1 1 18 60 85
2014 Library services 12 51 32 6 0 0 0 6 62 10
2014 Legal services 14 25 28 17 11 3 1 29 41 75
2014 Administration and operations 25 28 28 12 4 1 2 16 55 912
2014 Human resources 33 36 19 9 2 0 1 11 70 163
2014 Financial management 24 28 33 10 3 1 2 13 53 286
2014 Procurement 9 32 37 16 3 0 2 19 43 35
2014 Real property 20 48 16 5 8 0 3 13 71 39
2014 Materiel management 0 24 13 9 30 0 23 51 32 13
2014 Information management 18 29 25 8 12 4 4 22 52 143
2014 Information technology 21 19 34 13 7 2 4 22 42 122
2014 Internal audit 7 32 21 14 27 0 0 41 39 15
2014 Evaluation 25 16 24 24 12 0 0 36 41 25
2014 Other services to the public 32 21 28 11 5 0 3 17 55 230
2014 None of the above 27 31 23 12 4 1 2 17 60 735

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 16 26 22 14 1 9 41 30 76
2017 Federal regulators 0 34 6 46 14 0 0 60 34 15
2017 Compliance, inspection and enforcement 0 17 27 19 34 3 0 55 17 29
2017 Communications or public affairs 24 24 30 17 3 0 2 21 49 121
2017 Access to information and privacy 7 29 17 16 8 0 23 31 47 12
2017 Security 6 12 23 23 18 0 18 50 22 14
2017 Science and technology 7 12 40 23 17 1 0 40 19 67
2017 Legal services 14 17 31 30 4 0 4 35 32 46
2017 Administration and operations 11 22 30 22 11 0 2 35 34 697
2017 Human resources 5 15 39 23 14 1 2 39 20 161
2017 Financial management 14 19 34 20 9 0 3 31 34 264
2017 Procurement 6 28 28 17 17 0 5 36 35 18
2017 Real property 20 17 54 9 0 0 0 9 38 23
2017 Information management 5 18 22 28 18 4 6 51 25 113
2017 Information technology 8 13 35 25 17 1 1 43 21 88
2017 Internal audit 6 16 28 22 28 0 0 50 22 17
2017 Evaluation 6 9 35 38 9 0 3 49 16 25
2017 Data sciences 0 18 30 35 18 0 0 53 18 22
2017 Policy 17 27 33 14 8 1 1 23 44 382
2017 Project management 14 19 36 20 8 1 1 29 34 336
2017 Other services to the public 11 15 33 23 14 1 3 39 27 114
2017 None of the above 10 20 34 18 11 2 5 31 33 357
2014 Client contact centre 12 25 24 22 13 0 3 37 38 74
2014 Federal regulators 9 26 26 18 6 8 6 28 42 47
2014 Compliance, inspection and enforcement 17 29 35 9 10 0 0 19 46 34
2014 Communications or public affairs 18 25 33 13 11 0 0 24 44 116
2014 Access to information and privacy 6 23 30 18 17 0 6 38 31 17
2014 Security 0 37 31 32 0 0 0 32 37 13
2014 Science and technology 10 21 29 27 11 1 1 38 32 85
2014 Library services 6 0 44 50 0 0 0 50 6 10
2014 Legal services 9 25 30 17 14 3 1 33 36 75
2014 Administration and operations 14 24 33 20 7 1 2 28 38 908
2014 Human resources 13 32 30 15 8 0 1 24 46 163
2014 Financial management 16 21 40 16 5 0 2 22 37 286
2014 Procurement 5 24 45 26 0 0 0 26 29 35
2014 Real property 8 26 36 25 3 0 3 28 34 39
2014 Materiel management 0 18 19 9 31 0 23 52 23 13
2014 Information management 9 15 29 26 15 1 5 44 25 143
2014 Information technology 9 18 28 35 8 1 1 44 28 122
2014 Internal audit 0 20 38 20 22 0 0 41 20 15
2014 Evaluation 12 20 40 12 16 0 0 27 32 25
2014 Other services to the public 17 23 30 19 6 1 4 27 42 229
2014 None of the above 17 22 33 19 6 1 2 26 40 735

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 19 27 14 9 1 10 26 43 75
2017 Federal regulators 7 27 27 13 21 0 6 36 36 15
2017 Compliance, inspection and enforcement 6 32 20 10 29 3 0 40 39 30
2017 Communications or public affairs 21 22 30 15 7 2 2 23 45 124
2017 Access to information and privacy 30 7 16 8 8 0 30 24 54 12
2017 Security 12 29 12 6 12 12 18 25 58 14
2017 Science and technology 18 19 28 13 19 1 1 34 38 68
2017 Legal services 20 25 24 16 4 6 6 23 51 46
2017 Administration and operations 15 20 29 18 12 1 4 32 38 698
2017 Human resources 15 25 24 16 15 2 2 33 42 163
2017 Financial management 22 22 30 15 9 0 2 25 45 266
2017 Procurement 23 11 22 22 11 0 11 37 38 18
2017 Real property 21 24 46 9 0 0 0 9 45 23
2017 Information management 20 22 20 17 16 3 3 35 44 113
2017 Information technology 25 22 29 12 11 1 1 23 47 90
2017 Internal audit 6 16 45 6 28 0 0 34 21 17
2017 Evaluation 6 24 35 19 9 0 6 30 33 25
2017 Data sciences 9 8 39 35 8 0 0 44 17 22
2017 Policy 22 27 27 13 7 1 3 21 51 383
2017 Project management 21 21 31 13 7 3 3 22 45 338
2017 Other services to the public 23 25 26 12 10 2 3 23 50 113
2017 None of the above 17 20 28 16 8 2 10 27 42 358
2014 Client contact centre 27 24 21 8 17 0 3 25 53 73
2014 Federal regulators 19 31 28 8 8 0 6 16 53 47
2014 Compliance, inspection and enforcement 49 29 6 3 8 0 4 12 82 34
2014 Communications or public affairs 25 22 30 12 7 0 5 19 49 116
2014 Access to information and privacy 12 17 42 18 11 0 0 29 29 17
2014 Security 43 28 15 7 0 0 7 8 76 14
2014 Science and technology 25 24 28 11 9 1 2 20 51 85
2014 Library services 38 32 12 6 12 0 0 17 71 10
2014 Legal services 28 22 27 8 11 3 1 20 52 75
2014 Administration and operations 28 27 25 12 5 1 2 17 57 912
2014 Human resources 30 32 20 11 4 1 2 15 64 164
2014 Financial management 31 26 29 8 3 1 3 11 59 287
2014 Procurement 16 40 31 8 0 2 3 9 59 35
2014 Real property 31 39 18 7 3 0 3 10 72 39
2014 Materiel management 9 22 29 0 24 0 16 28 37 13
2014 Information management 25 21 25 13 9 1 5 24 50 143
2014 Information technology 17 28 30 18 6 1 0 24 46 121
2014 Internal audit 13 20 39 13 14 0 0 27 34 15
2014 Evaluation 48 24 12 8 4 4 0 12 75 25
2014 Other services to the public 35 22 25 8 5 1 3 14 60 229
2014 None of the above 30 25 24 13 5 1 3 18 57 734

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 27 22 14 10 4 8 27 48 76
2017 Federal regulators 20 19 34 7 20 0 0 27 39 15
2017 Compliance, inspection and enforcement 17 29 23 3 20 3 4 25 50 29
2017 Communications or public affairs 13 20 28 20 16 4 0 37 34 123
2017 Access to information and privacy 30 7 31 0 8 0 23 11 48 12
2017 Security 6 18 24 29 12 0 12 47 27 14
2017 Science and technology 16 21 22 21 15 3 1 38 39 68
2017 Legal services 18 15 27 22 6 8 4 31 38 46
2017 Administration and operations 14 23 28 20 9 2 5 31 40 697
2017 Human resources 14 25 27 13 15 3 3 30 41 163
2017 Financial management 20 24 28 14 11 1 2 26 46 266
2017 Procurement 12 28 22 11 22 0 5 35 42 18
2017 Real property 26 17 30 22 0 5 0 23 46 22
2017 Information management 18 19 24 11 19 5 3 34 40 113
2017 Information technology 6 17 22 29 20 3 3 52 24 90
2017 Internal audit 17 27 22 12 17 0 6 30 46 17
2017 Evaluation 13 15 29 31 13 0 0 44 28 25
2017 Data sciences 4 13 13 47 22 0 0 69 18 22
2017 Policy 17 25 32 14 8 2 2 23 44 384
2017 Project management 15 24 27 17 10 5 1 29 42 340
2017 Other services to the public 19 18 32 11 16 1 3 29 38 114
2017 None of the above 14 18 28 16 11 5 7 31 37 355
2014 Client contact centre 16 17 22 26 12 4 3 40 36 74
2014 Federal regulators 15 20 34 15 6 3 8 23 39 47
2014 Compliance, inspection and enforcement 28 35 15 9 3 4 6 13 70 34
2014 Communications or public affairs 14 20 32 15 12 2 5 29 37 116
2014 Access to information and privacy 17 24 24 12 17 0 6 31 44 17
2014 Security 0 22 36 21 7 7 7 32 26 14
2014 Science and technology 15 23 32 17 11 1 0 29 38 85
2014 Library services 6 60 0 28 6 0 0 34 66 10
2014 Legal services 17 20 26 24 8 3 3 34 39 75
2014 Administration and operations 17 23 29 19 7 3 3 28 42 911
2014 Human resources 12 29 31 15 9 3 2 25 43 163
2014 Financial management 17 20 34 18 7 2 2 26 39 287
2014 Procurement 6 14 35 24 21 0 0 45 20 35
2014 Real property 14 28 25 20 10 0 3 31 43 39
2014 Materiel management 0 19 14 34 10 7 16 57 25 13
2014 Information management 17 19 22 25 10 3 4 38 39 142
2014 Information technology 6 13 18 34 23 4 2 61 20 122
2014 Internal audit 20 13 25 13 29 0 0 42 33 15
2014 Evaluation 40 20 20 12 4 0 4 17 63 25
2014 Other services to the public 18 20 31 12 13 2 4 27 40 231
2014 None of the above 18 19 33 18 6 2 4 26 39 731

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 20 18 21 9 4 8 34 45 75
2017 Federal regulators 20 27 20 7 20 0 6 29 50 15
2017 Compliance, inspection and enforcement 13 33 20 13 14 3 4 29 49 29
2017 Communications or public affairs 27 29 32 4 5 1 2 9 58 124
2017 Access to information and privacy 7 15 31 14 0 8 23 21 33 12
2017 Security 6 6 30 29 12 0 18 49 14 14
2017 Science and technology 27 23 21 8 21 0 0 29 49 67
2017 Legal services 39 19 24 12 2 2 2 15 61 46
2017 Administration and operations 16 25 32 15 8 2 2 24 43 697
2017 Human resources 16 27 34 12 5 3 3 18 45 163
2017 Financial management 21 25 33 10 7 1 3 18 48 267
2017 Procurement 5 17 45 22 11 0 0 33 22 18
2017 Real property 21 41 38 0 0 0 0 0 62 23
2017 Information management 15 23 30 12 10 6 4 25 42 113
2017 Information technology 18 29 19 18 9 3 2 29 51 89
2017 Internal audit 5 28 39 11 17 0 0 28 33 17
2017 Evaluation 28 16 31 25 0 0 0 25 44 25
2017 Data sciences 13 18 30 13 17 9 0 33 34 22
2017 Policy 24 32 28 7 7 1 1 14 57 384
2017 Project management 24 30 31 9 2 1 2 12 56 340
2017 Other services to the public 24 24 30 10 9 1 2 20 50 113
2017 None of the above 19 27 29 9 4 6 6 15 52 354
2014 Client contact centre 18 31 19 16 12 1 1 29 51 74
2014 Federal regulators 31 29 18 14 0 3 6 16 65 47
2014 Compliance, inspection and enforcement 40 24 20 9 0 4 3 10 68 34
2014 Communications or public affairs 24 29 32 7 5 3 0 12 55 116
2014 Access to information and privacy 46 18 6 6 18 0 6 25 68 17
2014 Security 29 29 21 15 7 0 0 22 58 14
2014 Science and technology 36 30 25 5 2 1 1 7 67 85
2014 Library services 6 60 28 0 6 0 0 6 66 10
2014 Legal services 18 31 35 9 5 0 1 15 50 75
2014 Administration and operations 24 29 29 9 5 2 2 15 54 909
2014 Human resources 24 28 32 8 3 2 2 12 54 164
2014 Financial management 23 26 35 9 5 1 1 14 50 287
2014 Procurement 13 20 41 15 8 0 2 24 34 35
2014 Real property 28 41 19 2 7 0 3 10 70 39
2014 Materiel management 0 29 40 17 7 0 7 26 31 13
2014 Information management 17 23 27 15 10 4 4 27 44 143
2014 Information technology 18 21 34 15 8 2 1 24 41 122
2014 Internal audit 13 20 13 32 21 0 0 53 33 15
2014 Evaluation 12 28 24 20 12 4 0 33 42 25
2014 Other services to the public 29 26 26 10 5 1 2 15 58 231
2014 None of the above 29 26 28 9 3 2 3 13 57 733

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 33 13 12 6 0 0 69 18 76
2017 Federal regulators 46 20 6 7 13 0 7 72 22 15
2017 Compliance, inspection and enforcement 31 36 11 10 13 0 0 67 22 30
2017 Communications or public affairs 48 36 6 7 2 1 0 85 9 124
2017 Access to information and privacy 53 24 0 0 23 0 0 77 23 12
2017 Security 59 23 12 6 0 0 0 82 6 14
2017 Science and technology 44 23 12 16 5 0 0 67 21 68
2017 Legal services 35 41 4 4 12 4 0 79 16 46
2017 Administration and operations 45 27 10 9 7 1 0 73 16 701
2017 Human resources 57 32 4 4 3 0 0 89 6 164
2017 Financial management 37 36 10 8 8 1 0 74 17 267
2017 Procurement 44 33 12 5 6 0 0 77 11 18
2017 Real property 29 20 23 28 0 0 0 49 28 24
2017 Information management 35 37 11 10 7 1 0 73 17 114
2017 Information technology 46 28 11 4 10 1 0 75 14 91
2017 Internal audit 38 34 6 17 6 0 0 72 22 17
2017 Evaluation 22 47 3 9 19 0 0 68 29 25
2017 Data sciences 51 26 13 0 9 0 0 78 9 22
2017 Policy 40 28 9 16 7 1 0 68 23 384
2017 Project management 37 33 10 11 8 1 0 71 19 341
2017 Other services to the public 32 37 8 12 11 0 0 69 23 114
2017 None of the above 39 30 9 12 8 2 1 70 21 358
2014 Client contact centre 32 31 12 17 5 1 1 65 23 74
2014 Federal regulators 49 25 4 9 8 0 6 78 18 47
2014 Compliance, inspection and enforcement 27 38 9 15 9 3 0 67 24 34
2014 Communications or public affairs 49 29 4 10 7 1 0 79 17 116
2014 Access to information and privacy 40 24 12 12 12 0 0 65 24 17
2014 Security 50 14 0 14 21 0 0 64 36 14
2014 Science and technology 42 29 4 14 11 0 0 71 25 85
2014 Library services 32 28 12 22 6 0 0 60 28 10
2014 Legal services 31 30 12 16 5 4 1 65 23 75
2014 Administration and operations 40 29 10 11 9 1 0 70 20 911
2014 Human resources 39 24 14 13 9 1 0 64 21 164
2014 Financial management 36 34 8 11 9 1 0 71 21 287
2014 Procurement 18 52 12 14 5 0 0 70 19 35
2014 Real property 46 36 5 8 5 0 0 82 13 39
2014 Materiel management 41 23 23 13 0 0 0 64 13 13
2014 Information management 37 33 7 8 13 1 1 71 22 143
2014 Information technology 36 36 10 6 10 1 0 72 17 122
2014 Internal audit 60 13 6 7 13 0 0 74 20 15
2014 Evaluation 36 28 8 12 16 0 0 64 28 25
2014 Other services to the public 37 25 9 17 11 1 0 62 29 231
2014 None of the above 37 27 10 12 13 1 0 65 25 735

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 43 8 8 4 0 0 81 12 75
2017 Federal regulators 35 36 0 14 7 0 7 77 23 14
2017 Compliance, inspection and enforcement 35 22 23 9 10 0 0 57 19 30
2017 Communications or public affairs 50 26 11 12 1 1 0 76 13 124
2017 Access to information and privacy 53 24 0 16 7 0 0 77 23 12
2017 Security 48 46 0 6 0 0 0 94 6 14
2017 Science and technology 41 33 14 7 4 1 0 75 11 68
2017 Legal services 47 33 10 6 4 0 0 80 10 46
2017 Administration and operations 42 39 9 6 4 0 0 81 10 697
2017 Human resources 59 32 4 2 2 0 0 91 5 164
2017 Financial management 36 47 7 7 3 0 0 83 10 264
2017 Procurement 44 45 6 5 0 0 0 89 5 18
2017 Real property 25 51 16 8 0 0 0 76 8 24
2017 Information management 38 41 10 9 2 0 0 79 11 112
2017 Information technology 40 40 5 10 6 0 0 80 15 91
2017 Internal audit 44 45 6 0 6 0 0 89 6 17
2017 Evaluation 28 53 0 6 13 0 0 81 19 25
2017 Data sciences 34 48 4 4 9 0 0 82 13 22
2017 Policy 41 38 7 10 3 0 0 80 13 384
2017 Project management 40 37 10 8 5 0 0 77 13 340
2017 Other services to the public 37 36 13 7 5 1 1 74 12 113
2017 None of the above 40 39 6 9 5 1 1 80 14 357
2014 Client contact centre 21 44 14 15 4 0 1 66 19 74
2014 Federal regulators 21 55 9 8 2 0 6 80 10 47
2014 Compliance, inspection and enforcement 22 55 6 6 12 0 0 77 17 34
2014 Communications or public affairs 50 34 6 8 2 1 0 85 10 116
2014 Access to information and privacy 24 35 6 29 6 0 0 59 35 17
2014 Security 15 42 7 7 28 0 0 57 36 14
2014 Science and technology 45 42 7 3 2 0 0 87 6 85
2014 Library services 44 34 6 16 0 0 0 78 16 10
2014 Legal services 30 46 8 15 1 0 0 76 16 75
2014 Administration and operations 36 40 9 11 4 0 0 76 15 913
2014 Human resources 43 34 9 8 4 1 0 78 12 164
2014 Financial management 37 36 11 9 6 0 0 73 15 287
2014 Procurement 13 63 24 0 0 0 0 76 0 35
2014 Real property 57 36 5 0 3 0 0 92 3 39
2014 Materiel management 22 40 16 22 0 0 0 62 22 13
2014 Information management 36 34 17 9 5 0 0 69 13 142
2014 Information technology 34 45 6 9 7 0 0 79 15 121
2014 Internal audit 46 20 6 27 0 0 0 67 27 15
2014 Evaluation 40 44 4 8 4 0 0 84 12 25
2014 Other services to the public 29 38 12 13 8 0 0 67 20 231
2014 None of the above 36 38 10 10 5 0 0 75 16 735

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 41 25 4 5 1 0 66 9 76
2017 Federal regulators 40 33 13 14 0 0 0 73 14 15
2017 Compliance, inspection and enforcement 49 29 9 9 0 0 3 81 10 30
2017 Communications or public affairs 40 39 11 4 0 4 0 83 5 124
2017 Access to information and privacy 70 7 16 0 7 0 0 77 7 12
2017 Security 36 52 6 0 0 6 0 94 0 14
2017 Science and technology 35 35 24 0 4 3 0 72 4 68
2017 Legal services 28 41 17 4 6 4 0 71 10 46
2017 Administration and operations 36 39 15 5 3 2 0 77 8 703
2017 Human resources 46 32 9 6 4 4 0 82 10 164
2017 Financial management 32 45 10 5 3 4 0 80 9 267
2017 Procurement 39 34 22 5 0 0 0 73 5 18
2017 Real property 12 55 17 8 4 0 4 70 13 23
2017 Information management 35 45 9 6 2 3 0 82 8 114
2017 Information technology 28 37 16 5 7 7 0 70 13 90
2017 Internal audit 33 39 17 6 6 0 0 72 11 17
2017 Evaluation 21 47 15 6 10 0 0 69 16 25
2017 Data sciences 52 35 9 0 4 0 0 86 4 22
2017 Policy 31 35 13 9 6 6 1 70 16 382
2017 Project management 33 41 11 6 5 4 0 77 12 341
2017 Other services to the public 33 36 20 5 4 2 0 70 9 114
2017 None of the above 32 41 14 6 4 2 1 75 10 356
2014 Client contact centre 29 46 12 7 1 4 1 78 9 73
2014 Federal regulators 15 43 17 11 0 7 8 67 13 47
2014 Compliance, inspection and enforcement 40 35 0 9 6 9 0 83 17 33
2014 Communications or public affairs 36 37 16 3 3 5 0 77 6 116
2014 Access to information and privacy 47 23 18 6 6 0 0 71 12 17
2014 Security 36 42 7 7 0 7 0 85 8 14
2014 Science and technology 34 49 11 2 2 1 0 84 5 85
2014 Library services 27 24 16 0 16 16 0 61 19 10
2014 Legal services 19 44 26 4 1 5 0 67 6 75
2014 Administration and operations 37 36 14 6 3 4 0 76 9 913
2014 Human resources 35 40 11 6 2 5 0 80 8 164
2014 Financial management 37 38 12 5 3 4 0 78 9 287
2014 Procurement 30 41 23 3 3 0 0 71 6 35
2014 Real property 43 37 13 3 5 0 0 80 7 39
2014 Materiel management 27 32 33 0 0 9 0 64 0 13
2014 Information management 38 30 15 5 7 4 1 71 13 142
2014 Information technology 36 38 11 5 4 6 0 79 9 122
2014 Internal audit 33 28 20 13 7 0 0 60 20 15
2014 Evaluation 36 29 28 0 4 4 0 67 4 25
2014 Other services to the public 36 35 16 7 4 2 1 73 11 231
2014 None of the above 30 34 15 6 6 8 1 70 13 735

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 43 18 4 2 0 0 76 6 76
2017 Federal regulators 46 27 6 14 0 7 0 78 15 15
2017 Compliance, inspection and enforcement 33 44 13 7 0 0 3 79 7 29
2017 Communications or public affairs 33 52 10 4 0 1 0 86 4 124
2017 Access to information and privacy 70 15 8 0 7 0 0 84 7 12
2017 Security 54 41 6 0 0 0 0 94 0 14
2017 Science and technology 37 45 9 4 4 1 0 82 8 68
2017 Legal services 32 33 10 13 10 2 0 66 24 46
2017 Administration and operations 34 41 14 6 3 1 0 77 9 701
2017 Human resources 43 44 6 5 2 1 0 88 6 163
2017 Financial management 37 42 10 9 1 2 0 80 10 266
2017 Procurement 49 40 6 5 0 0 0 89 5 18
2017 Real property 20 45 20 12 4 0 0 64 16 24
2017 Information management 34 44 12 9 2 0 0 78 11 113
2017 Information technology 31 50 7 4 4 4 0 84 9 91
2017 Internal audit 33 28 22 11 6 0 0 61 17 17
2017 Evaluation 9 68 0 13 10 0 0 78 22 25
2017 Data sciences 22 65 8 0 5 0 0 87 5 22
2017 Policy 24 44 12 13 4 3 0 70 18 384
2017 Project management 31 41 12 8 7 1 0 73 15 341
2017 Other services to the public 28 50 10 10 1 2 0 79 11 114
2017 None of the above 31 43 14 7 3 3 0 75 10 357
2014 Client contact centre 26 45 16 8 1 3 1 74 10 73
2014 Federal regulators 13 41 15 4 11 10 6 64 18 47
2014 Compliance, inspection and enforcement 18 35 12 24 9 3 0 54 33 34
2014 Communications or public affairs 36 39 16 4 3 2 0 76 8 116
2014 Access to information and privacy 36 23 12 12 17 0 0 59 29 17
2014 Security 36 42 7 7 0 7 0 85 8 14
2014 Science and technology 31 50 11 2 5 1 0 81 7 85
2014 Library services 27 18 16 6 16 16 0 54 26 10
2014 Legal services 21 53 17 8 0 1 0 75 8 75
2014 Administration and operations 34 38 14 7 4 3 0 74 12 913
2014 Human resources 29 47 13 7 2 2 0 78 9 164
2014 Financial management 36 42 8 6 5 3 0 80 11 287
2014 Procurement 30 45 13 9 3 0 0 75 12 35
2014 Real property 43 35 10 10 3 0 0 77 13 39
2014 Materiel management 27 42 23 0 0 9 0 75 0 13
2014 Information management 34 36 15 7 6 2 1 72 13 142
2014 Information technology 40 42 8 3 4 2 0 85 7 122
2014 Internal audit 39 14 13 13 13 7 0 57 28 15
2014 Evaluation 24 49 20 4 4 0 0 72 8 25
2014 Other services to the public 34 34 14 10 7 1 0 69 17 231
2014 None of the above 26 39 17 7 8 3 0 67 16 734

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 32 18 4 4 0 0 75 7 76
2017 Federal regulators 54 33 7 0 7 0 0 86 7 15
2017 Compliance, inspection and enforcement 32 48 9 10 0 0 0 81 10 29
2017 Communications or public affairs 39 49 10 2 0 0 0 88 2 124
2017 Access to information and privacy 70 7 8 15 0 0 0 77 15 12
2017 Security 54 46 0 0 0 0 0 100 0 14
2017 Science and technology 43 37 7 12 1 0 0 80 13 68
2017 Legal services 49 23 10 8 10 0 0 73 18 46
2017 Administration and operations 44 37 10 6 2 0 0 82 8 703
2017 Human resources 48 42 5 3 1 0 0 91 4 164
2017 Financial management 39 45 9 5 2 0 0 84 7 267
2017 Procurement 38 50 0 5 6 0 0 89 11 18
2017 Real property 37 34 21 8 0 0 0 71 8 23
2017 Information management 34 48 8 8 2 0 0 82 9 113
2017 Information technology 38 43 9 4 3 3 0 83 8 91
2017 Internal audit 39 34 17 6 6 0 0 72 11 17
2017 Evaluation 28 53 6 6 6 0 0 81 13 25
2017 Data sciences 47 48 5 0 0 0 0 95 0 22
2017 Policy 33 43 11 8 5 0 0 76 13 383
2017 Project management 37 42 9 7 4 0 0 79 11 340
2017 Other services to the public 35 39 13 7 6 0 0 73 13 114
2017 None of the above 38 43 10 5 4 0 0 81 9 357
2014 Client contact centre 33 44 15 4 3 0 1 78 7 73
2014 Federal regulators 27 47 4 7 9 0 6 78 18 47
2014 Compliance, inspection and enforcement 22 43 14 12 9 0 0 65 21 34
2014 Communications or public affairs 48 32 14 6 1 0 0 79 6 115
2014 Access to information and privacy 23 36 12 6 24 0 0 59 30 17
2014 Security 36 35 14 7 7 0 0 72 14 14
2014 Science and technology 39 45 8 2 5 0 0 85 7 85
2014 Library services 27 24 16 0 16 16 0 61 19 10
2014 Legal services 39 33 16 8 4 0 0 72 12 75
2014 Administration and operations 37 39 12 6 4 1 0 77 10 911
2014 Human resources 36 38 12 9 5 1 0 75 13 164
2014 Financial management 41 38 8 8 3 1 0 80 11 287
2014 Procurement 37 40 18 2 3 0 0 77 5 35
2014 Real property 33 42 7 15 3 0 0 75 18 39
2014 Materiel management 29 39 31 0 0 0 0 69 0 13
2014 Information management 38 36 16 5 5 1 0 75 9 141
2014 Information technology 40 40 10 7 2 0 0 80 10 122
2014 Internal audit 46 28 0 20 7 0 0 74 26 15
2014 Evaluation 35 49 4 8 4 0 0 84 12 25
2014 Other services to the public 37 33 14 9 6 0 0 71 15 231
2014 None of the above 29 40 15 7 7 1 0 70 15 734

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 32 23 13 10 1 0 54 23 76
2017 Federal regulators 20 20 13 27 7 6 7 46 39 15
2017 Compliance, inspection and enforcement 25 23 11 16 16 9 0 53 35 30
2017 Communications or public affairs 26 27 12 12 5 8 9 65 20 124
2017 Access to information and privacy 39 24 7 7 16 0 7 67 25 12
2017 Security 47 23 18 12 0 0 0 71 12 14
2017 Science and technology 21 29 17 16 9 4 3 54 27 68
2017 Legal services 22 20 18 13 8 8 12 51 26 46
2017 Administration and operations 25 35 15 9 9 5 3 65 19 704
2017 Human resources 36 32 11 9 3 3 6 75 13 164
2017 Financial management 20 37 15 10 11 5 3 61 22 267
2017 Procurement 27 33 34 0 0 0 6 64 0 18
2017 Real property 9 44 24 16 4 0 4 55 21 24
2017 Information management 27 28 15 13 9 5 3 59 24 114
2017 Information technology 30 35 11 9 7 4 4 71 18 91
2017 Internal audit 5 12 33 11 6 17 17 24 25 17
2017 Evaluation 13 44 12 15 16 0 0 56 31 25
2017 Data sciences 34 35 9 9 4 4 4 76 14 22
2017 Policy 25 32 9 15 10 6 3 63 28 382
2017 Project management 23 32 16 9 10 5 4 61 22 341
2017 Other services to the public 21 30 19 10 13 5 2 55 25 114
2017 None of the above 21 36 12 12 10 5 4 63 24 358
2014 Client contact centre 22 24 19 18 8 1 8 50 29 74
2014 Federal regulators 18 37 12 7 12 7 7 64 22 47
2014 Compliance, inspection and enforcement 9 32 17 17 12 3 10 47 34 34
2014 Communications or public affairs 29 31 15 8 6 5 5 67 16 116
2014 Access to information and privacy 18 36 6 17 23 0 0 54 40 17
2014 Security 28 7 7 22 36 0 0 35 57 14
2014 Science and technology 29 31 9 14 10 5 2 65 26 85
2014 Library services 16 33 6 28 0 16 0 59 34 10
2014 Legal services 27 29 16 12 4 11 1 64 18 75
2014 Administration and operations 26 29 16 13 11 3 3 58 25 913
2014 Human resources 23 28 11 15 14 5 4 56 32 164
2014 Financial management 29 29 17 11 10 2 1 60 22 287
2014 Procurement 30 34 14 8 7 3 3 69 16 35
2014 Real property 33 37 8 10 5 5 3 75 17 39
2014 Materiel management 13 37 33 18 0 0 0 50 18 13
2014 Information management 24 34 10 13 11 5 3 62 26 143
2014 Information technology 28 32 14 10 10 2 4 64 21 122
2014 Internal audit 47 14 0 19 13 7 0 65 35 15
2014 Evaluation 24 28 4 24 12 8 0 56 39 25
2014 Other services to the public 24 26 16 11 17 3 3 53 30 231
2014 None of the above 23 29 17 12 13 4 2 56 27 736

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 47 14 4 1 3 0 81 5 76
2017 Federal regulators 61 27 6 6 0 0 0 87 6 15
2017 Compliance, inspection and enforcement 22 43 19 16 0 0 0 66 16 30
2017 Communications or public affairs 42 35 10 6 2 6 0 81 8 124
2017 Access to information and privacy 54 30 16 0 0 0 0 84 0 12
2017 Security 54 41 6 0 0 0 0 94 0 14
2017 Science and technology 26 50 17 5 1 0 0 76 7 68
2017 Legal services 37 39 10 4 4 6 0 81 8 46
2017 Administration and operations 33 43 14 5 1 3 0 79 7 699
2017 Human resources 34 44 14 2 2 4 0 81 5 164
2017 Financial management 28 46 17 5 2 2 0 75 7 266
2017 Procurement 33 50 17 0 0 0 0 83 0 18
2017 Real property 36 48 12 0 0 4 0 87 0 24
2017 Information management 23 55 15 3 1 3 0 80 4 113
2017 Information technology 24 43 19 3 4 6 0 72 8 91
2017 Internal audit 21 62 5 6 6 0 0 83 11 17
2017 Evaluation 22 62 9 6 0 0 0 84 6 25
2017 Data sciences 26 56 4 9 0 4 0 86 10 22
2017 Policy 29 43 13 9 4 2 0 74 13 384
2017 Project management 31 47 10 7 3 3 0 80 10 340
2017 Other services to the public 29 46 14 7 3 0 0 76 11 114
2017 None of the above 31 46 12 6 2 2 1 80 8 356
2014 Client contact centre 17 47 16 7 4 7 1 70 12 74
2014 Federal regulators 24 46 8 8 4 5 6 79 13 47
2014 Compliance, inspection and enforcement 31 37 9 11 9 3 0 70 21 34
2014 Communications or public affairs 26 43 16 8 2 5 0 73 10 116
2014 Access to information and privacy 30 47 12 6 0 6 0 82 6 17
2014 Security 7 57 22 7 0 0 7 69 8 14
2014 Science and technology 43 48 6 2 0 1 0 91 2 85
2014 Library services 12 50 16 0 16 6 0 66 17 10
2014 Legal services 38 42 9 7 0 4 0 83 7 75
2014 Administration and operations 32 42 15 6 2 3 0 76 8 912
2014 Human resources 21 54 14 6 1 5 0 78 7 164
2014 Financial management 28 44 16 6 2 4 0 76 8 287
2014 Procurement 30 37 24 6 0 3 0 69 6 35
2014 Real property 41 45 3 9 0 2 0 88 9 39
2014 Materiel management 20 40 26 13 0 0 0 61 13 13
2014 Information management 27 41 17 7 3 6 0 72 10 142
2014 Information technology 23 52 11 3 2 8 1 82 5 122
2014 Internal audit 20 54 13 7 0 7 0 78 7 15
2014 Evaluation 28 48 12 0 0 12 0 87 0 25
2014 Other services to the public 33 44 11 6 5 2 0 78 11 231
2014 None of the above 30 42 12 6 5 4 1 76 11 735

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 39 10 10 7 4 4 70 19 76
2017 Federal regulators 46 14 14 27 0 0 0 60 27 15
2017 Compliance, inspection and enforcement 22 58 3 6 8 0 3 82 15 30
2017 Communications or public affairs 34 42 7 8 6 2 2 79 14 124
2017 Access to information and privacy 54 23 0 7 16 0 0 77 23 12
2017 Security 54 18 5 18 0 0 6 76 19 14
2017 Science and technology 20 43 17 9 7 4 0 66 16 68
2017 Legal services 20 33 12 19 10 6 0 56 31 46
2017 Administration and operations 33 36 12 9 4 4 1 73 14 701
2017 Human resources 44 33 9 8 2 3 1 80 11 164
2017 Financial management 25 37 11 15 6 5 1 66 22 265
2017 Procurement 38 44 12 0 6 0 0 82 6 18
2017 Real property 16 45 28 12 0 0 0 61 12 24
2017 Information management 21 44 12 8 6 8 1 71 15 114
2017 Information technology 19 46 16 9 4 5 1 70 14 91
2017 Internal audit 16 62 6 6 11 0 0 78 17 17
2017 Evaluation 16 41 19 12 13 0 0 56 25 25
2017 Data sciences 26 34 13 9 14 4 0 63 23 22
2017 Policy 24 33 14 14 8 6 1 61 24 383
2017 Project management 26 35 12 14 8 4 0 63 24 338
2017 Other services to the public 24 42 13 13 3 3 2 70 17 114
2017 None of the above 32 33 11 10 5 7 2 71 17 357
2014 Client contact centre 34 33 16 7 5 4 1 70 13 73
2014 Federal regulators 22 39 13 10 4 5 6 69 16 47
2014 Compliance, inspection and enforcement 25 43 6 12 9 3 3 72 22 34
2014 Communications or public affairs 32 34 9 16 5 2 2 69 22 116
2014 Access to information and privacy 29 47 6 12 6 0 0 76 18 17
2014 Security 21 50 0 15 7 7 0 77 23 14
2014 Science and technology 29 40 9 10 9 2 0 71 20 85
2014 Library services 6 18 16 22 16 22 0 30 49 10
2014 Legal services 27 38 12 19 1 3 0 67 21 75
2014 Administration and operations 33 36 12 10 5 3 1 72 16 913
2014 Human resources 37 45 6 4 4 3 1 85 8 164
2014 Financial management 21 46 13 10 4 5 1 72 15 287
2014 Procurement 25 46 18 5 2 3 0 74 8 35
2014 Real property 28 47 15 8 3 0 0 75 10 39
2014 Materiel management 45 29 17 9 0 0 0 74 9 13
2014 Information management 28 37 18 7 4 5 1 70 12 142
2014 Information technology 31 43 10 8 8 1 0 75 16 122
2014 Internal audit 27 46 6 0 13 7 0 79 15 15
2014 Evaluation 36 32 8 16 8 0 0 68 24 25
2014 Other services to the public 33 39 7 10 8 2 0 74 19 231
2014 None of the above 28 37 11 12 7 4 1 68 21 735

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 43 24 10 9 4 1 55 20 76
2017 Federal regulators 6 53 0 41 0 0 0 59 41 15
2017 Compliance, inspection and enforcement 15 44 10 9 8 7 6 69 20 30
2017 Communications or public affairs 27 38 12 12 5 5 1 69 18 124
2017 Access to information and privacy 30 23 24 7 7 8 0 58 16 12
2017 Security 42 29 12 5 0 6 6 81 6 14
2017 Science and technology 19 35 23 13 11 0 0 54 24 68
2017 Legal services 10 44 4 14 25 4 0 56 40 46
2017 Administration and operations 25 34 19 11 6 5 1 62 18 700
2017 Human resources 27 30 24 11 2 5 0 61 14 164
2017 Financial management 19 36 16 17 6 5 1 58 24 267
2017 Procurement 22 49 11 6 6 0 5 76 13 18
2017 Real property 13 37 21 17 4 8 0 54 23 23
2017 Information management 14 29 23 16 9 4 4 47 28 114
2017 Information technology 15 38 23 8 9 7 0 57 19 91
2017 Internal audit 6 62 27 6 0 0 0 67 6 17
2017 Evaluation 9 50 25 3 10 3 0 61 13 25
2017 Data sciences 34 34 4 13 9 4 0 72 24 22
2017 Policy 13 34 17 19 10 5 1 50 32 383
2017 Project management 21 31 16 18 8 5 1 55 28 341
2017 Other services to the public 18 38 21 16 5 2 0 57 21 112
2017 None of the above 22 34 16 15 5 5 3 61 21 358
2014 Client contact centre 15 32 25 14 5 5 4 52 21 74
2014 Federal regulators 17 23 22 15 9 7 8 46 28 47
2014 Compliance, inspection and enforcement 15 26 22 21 9 9 0 44 32 34
2014 Communications or public affairs 12 29 27 15 9 9 0 44 26 116
2014 Access to information and privacy 17 42 17 24 0 0 0 58 24 17
2014 Security 0 49 28 0 7 15 0 58 8 14
2014 Science and technology 19 36 14 11 10 8 1 60 24 85
2014 Library services 6 12 22 22 16 22 0 23 49 10
2014 Legal services 12 39 19 13 11 7 0 54 26 75
2014 Administration and operations 20 32 22 13 8 5 1 55 22 913
2014 Human resources 22 36 18 14 4 5 0 62 19 164
2014 Financial management 15 35 20 16 7 7 1 54 25 287
2014 Procurement 11 24 35 14 7 3 5 39 23 35
2014 Real property 20 47 10 13 7 2 0 69 21 39
2014 Materiel management 32 35 18 15 0 0 0 67 15 12
2014 Information management 15 26 27 11 9 7 4 47 22 142
2014 Information technology 12 28 27 14 13 6 1 43 28 122
2014 Internal audit 20 33 21 7 13 7 0 56 22 15
2014 Evaluation 28 24 28 8 12 0 0 52 20 25
2014 Other services to the public 18 39 15 15 8 3 1 60 24 231
2014 None of the above 15 30 21 13 13 6 1 49 29 735

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 23 15 13 19 8 1 48 35 75
2017 Federal regulators 7 34 6 6 20 20 6 55 36 15
2017 Compliance, inspection and enforcement 16 28 19 16 13 8 0 48 31 30
2017 Communications or public affairs 15 26 22 11 9 14 4 49 24 124
2017 Access to information and privacy 24 0 7 7 14 25 22 45 41 12
2017 Security 36 12 12 5 6 12 18 67 16 14
2017 Science and technology 16 18 19 18 14 11 4 40 39 68
2017 Legal services 4 18 23 18 17 14 6 27 44 46
2017 Administration and operations 16 21 20 16 13 10 3 43 33 702
2017 Human resources 21 22 15 12 12 10 8 52 29 163
2017 Financial management 11 23 16 21 14 11 3 40 41 267
2017 Procurement 22 28 27 17 6 0 0 50 23 18
2017 Real property 4 20 28 28 8 8 4 27 41 24
2017 Information management 15 22 19 20 12 9 2 42 36 114
2017 Information technology 17 22 19 13 19 10 1 43 35 91
2017 Internal audit 6 27 11 22 17 17 0 40 47 17
2017 Evaluation 9 19 28 19 12 9 3 32 36 25
2017 Data sciences 25 18 9 27 0 22 0 55 34 22
2017 Policy 9 17 15 18 23 14 5 32 50 383
2017 Project management 11 20 18 16 21 12 2 36 43 341
2017 Other services to the public 14 21 20 13 22 9 2 39 39 114
2017 None of the above 14 24 14 16 15 12 5 47 37 357
2014 Client contact centre 11 13 19 20 22 9 5 28 49 74
2014 Federal regulators 4 26 15 10 22 14 9 39 42 47
2014 Compliance, inspection and enforcement 9 14 8 12 35 19 3 29 60 34
2014 Communications or public affairs 13 15 19 17 18 10 6 34 43 116
2014 Access to information and privacy 18 12 29 23 6 12 0 33 33 17
2014 Security 7 7 0 22 36 14 14 20 80 14
2014 Science and technology 13 23 14 18 20 9 2 41 43 85
2014 Library services 6 23 6 28 16 6 16 37 56 10
2014 Legal services 9 16 22 19 17 15 1 30 43 75
2014 Administration and operations 14 17 19 18 21 10 2 35 44 913
2014 Human resources 13 20 23 17 19 5 2 36 40 164
2014 Financial management 9 20 21 18 21 9 3 33 43 287
2014 Procurement 11 14 37 12 12 12 2 29 27 35
2014 Real property 17 21 13 13 26 8 2 42 44 39
2014 Materiel management 13 30 40 10 7 0 0 43 17 13
2014 Information management 12 20 23 14 17 12 2 37 36 142
2014 Information technology 8 27 24 10 16 13 2 41 31 122
2014 Internal audit 13 20 7 13 34 14 0 38 54 15
2014 Evaluation 16 20 12 12 20 20 0 45 40 25
2014 Other services to the public 17 18 15 18 22 9 2 38 45 231
2014 None of the above 11 16 16 19 25 10 3 31 50 736

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 44 6 10 7 0 0 76 17 76
2017 Federal regulators 40 27 0 20 13 0 0 67 33 15
2017 Compliance, inspection and enforcement 26 45 8 22 0 0 0 71 22 30
2017 Communications or public affairs 16 52 4 15 13 0 0 68 28 124
2017 Access to information and privacy 63 23 0 14 0 0 0 86 14 12
2017 Security 29 53 6 12 0 0 0 82 12 14
2017 Science and technology 23 49 3 16 9 0 0 72 25 68
2017 Legal services 16 51 4 19 10 0 0 67 29 46
2017 Administration and operations 41 42 4 10 3 0 0 83 12 704
2017 Human resources 39 47 3 10 2 0 0 86 12 164
2017 Financial management 36 45 6 9 4 0 0 81 13 267
2017 Procurement 61 33 0 6 0 0 0 94 6 18
2017 Real property 20 48 5 8 20 0 0 68 28 24
2017 Information management 32 47 8 10 3 0 0 79 13 114
2017 Information technology 35 39 10 10 6 0 0 74 16 91
2017 Internal audit 33 45 6 17 0 0 0 78 17 17
2017 Evaluation 34 41 6 16 3 0 0 75 18 25
2017 Data sciences 34 57 0 9 0 0 0 91 9 22
2017 Policy 21 43 6 21 9 0 0 64 30 384
2017 Project management 24 48 6 14 8 0 0 72 22 341
2017 Other services to the public 25 48 7 14 6 0 0 73 20 114
2017 None of the above 27 44 7 14 7 0 1 71 21 359
2014 Client contact centre 33 40 4 19 3 0 1 74 22 73
2014 Federal regulators 20 42 4 18 9 0 6 66 30 47
2014 Compliance, inspection and enforcement 33 29 6 24 8 0 0 62 32 34
2014 Communications or public affairs 27 51 4 13 4 0 0 79 17 116
2014 Access to information and privacy 41 36 6 6 12 0 0 76 17 17
2014 Security 29 49 7 7 7 0 0 79 14 14
2014 Science and technology 26 51 4 12 6 0 0 77 18 85
2014 Library services 12 73 0 0 16 0 0 84 16 10
2014 Legal services 31 41 4 17 5 1 0 73 23 75
2014 Administration and operations 34 45 4 11 5 0 0 79 16 913
2014 Human resources 29 46 6 14 5 0 0 75 19 164
2014 Financial management 32 49 5 9 5 0 0 81 14 287
2014 Procurement 30 62 5 0 3 0 0 92 3 35
2014 Real property 19 28 8 22 23 0 0 47 45 39
2014 Materiel management 16 69 0 15 0 0 0 85 15 13
2014 Information management 42 40 6 8 4 0 0 82 12 142
2014 Information technology 35 48 4 8 5 0 0 83 13 121
2014 Internal audit 39 47 7 0 7 0 0 86 7 15
2014 Evaluation 36 40 4 12 8 0 0 76 20 25
2014 Other services to the public 23 50 5 14 9 0 0 72 23 231
2014 None of the above 22 46 6 17 8 0 0 68 25 735

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 40 5 7 9 0 0 79 16 76
2017 Federal regulators 47 33 0 0 19 0 0 81 19 15
2017 Compliance, inspection and enforcement 29 48 6 10 6 0 0 78 16 30
2017 Communications or public affairs 31 43 5 13 9 0 0 74 22 124
2017 Access to information and privacy 39 23 17 22 0 0 0 61 22 12
2017 Security 36 64 0 0 0 0 0 100 0 14
2017 Science and technology 38 42 5 8 7 0 0 80 15 68
2017 Legal services 51 32 6 4 8 0 0 83 11 46
2017 Administration and operations 42 35 6 10 7 0 0 77 17 702
2017 Human resources 48 29 5 10 8 0 0 77 18 164
2017 Financial management 40 33 9 10 8 0 0 73 18 267
2017 Procurement 28 33 0 22 17 0 0 61 39 18
2017 Real property 25 37 12 16 12 0 0 61 27 24
2017 Information management 35 31 11 14 7 0 0 67 22 114
2017 Information technology 45 29 5 9 11 0 0 74 20 91
2017 Internal audit 55 17 0 11 17 0 0 72 28 17
2017 Evaluation 37 41 9 6 6 0 0 78 12 25
2017 Data sciences 30 40 4 13 9 4 0 73 23 22
2017 Policy 31 32 5 16 16 0 0 63 32 383
2017 Project management 32 34 7 14 13 0 0 66 27 340
2017 Other services to the public 34 36 7 14 10 0 0 70 24 114
2017 None of the above 34 31 6 16 12 0 1 66 28 359
2014 Client contact centre 36 28 14 12 8 0 3 66 21 74
2014 Federal regulators 29 31 11 10 13 0 6 64 25 47
2014 Compliance, inspection and enforcement 39 35 3 12 12 0 0 74 24 34
2014 Communications or public affairs 31 37 8 14 9 0 1 68 23 116
2014 Access to information and privacy 41 6 6 29 17 0 0 48 47 17
2014 Security 42 37 0 7 14 0 0 79 21 14
2014 Science and technology 39 33 3 15 11 0 0 71 25 85
2014 Library services 44 12 16 22 6 0 0 56 28 10
2014 Legal services 47 32 3 12 7 0 0 79 18 75
2014 Administration and operations 41 36 4 10 8 0 0 77 19 911
2014 Human resources 35 38 7 7 13 1 0 73 20 164
2014 Financial management 41 33 6 10 9 0 0 74 20 286
2014 Procurement 33 32 7 4 24 0 0 65 28 35
2014 Real property 43 28 5 13 10 0 0 72 23 39
2014 Materiel management 31 42 0 9 18 0 0 73 27 13
2014 Information management 43 32 8 11 7 0 0 75 18 143
2014 Information technology 46 31 4 8 11 0 0 77 19 122
2014 Internal audit 46 33 7 7 7 0 0 79 14 15
2014 Evaluation 44 32 4 4 16 0 0 76 20 25
2014 Other services to the public 36 31 8 11 14 0 0 67 25 230
2014 None of the above 29 32 7 17 16 0 0 61 33 736

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 45 12 8 1 0 0 78 9 75
2017 Federal regulators 65 29 7 0 0 0 0 93 0 14
2017 Compliance, inspection and enforcement 35 46 6 9 3 0 0 81 12 30
2017 Communications or public affairs 43 32 8 13 3 0 1 76 16 124
2017 Access to information and privacy 39 30 0 24 7 0 0 69 31 12
2017 Security 53 35 6 6 0 0 0 88 6 14
2017 Science and technology 45 40 8 4 1 0 1 87 5 67
2017 Legal services 43 28 8 17 4 0 0 71 21 46
2017 Administration and operations 47 37 7 6 2 0 0 84 8 703
2017 Human resources 53 36 5 3 2 0 0 89 6 164
2017 Financial management 40 40 8 8 5 0 0 80 13 267
2017 Procurement 56 39 5 0 0 0 0 95 0 18
2017 Real property 24 49 0 16 12 0 0 73 27 24
2017 Information management 36 38 18 7 2 0 0 74 8 113
2017 Information technology 49 38 5 3 2 0 2 89 6 91
2017 Internal audit 44 28 22 6 0 0 0 72 6 17
2017 Evaluation 53 41 6 0 0 0 0 94 0 25
2017 Data sciences 56 35 4 0 4 0 0 91 4 22
2017 Policy 38 37 9 10 6 0 0 75 16 382
2017 Project management 35 43 9 10 3 0 0 79 13 341
2017 Other services to the public 30 44 12 10 3 0 0 75 14 113
2017 None of the above 34 41 8 11 4 0 1 76 16 357
2014 Client contact centre 35 40 17 3 4 0 1 76 7 74
2014 Federal regulators 30 37 8 15 2 0 8 73 18 47
2014 Compliance, inspection and enforcement 33 47 3 9 6 3 0 82 15 34
2014 Communications or public affairs 44 33 10 9 1 0 3 79 10 116
2014 Access to information and privacy 41 29 12 12 6 0 0 70 18 17
2014 Security 36 57 7 0 0 0 0 93 0 14
2014 Science and technology 39 39 10 4 5 2 0 80 10 85
2014 Library services 44 34 6 16 0 0 0 78 16 10
2014 Legal services 35 39 11 13 1 1 0 75 15 75
2014 Administration and operations 40 40 9 8 4 0 0 80 11 911
2014 Human resources 44 38 6 7 5 0 0 82 12 164
2014 Financial management 40 37 11 8 3 1 0 78 11 286
2014 Procurement 34 46 14 3 3 0 0 80 6 35
2014 Real property 37 22 15 21 5 0 0 59 26 39
2014 Materiel management 21 51 19 9 0 0 0 72 9 13
2014 Information management 37 42 12 6 3 0 0 79 9 143
2014 Information technology 49 35 6 6 2 1 1 85 9 122
2014 Internal audit 39 35 20 0 7 0 0 74 7 15
2014 Evaluation 52 28 4 8 8 0 0 80 16 25
2014 Other services to the public 35 38 12 10 4 0 0 74 14 231
2014 None of the above 32 39 13 12 4 1 0 71 16 734

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 29 10 4 5 2 0 81 9 76
2017 Federal regulators 73 13 7 0 0 7 0 93 0 15
2017 Compliance, inspection and enforcement 73 13 3 0 4 3 3 92 5 30
2017 Communications or public affairs 66 17 5 7 2 2 2 85 9 124
2017 Access to information and privacy 78 15 7 0 0 0 0 93 0 12
2017 Security 53 47 0 0 0 0 0 100 0 14
2017 Science and technology 73 18 4 3 1 0 1 92 4 68
2017 Legal services 75 13 2 2 6 0 2 90 8 46
2017 Administration and operations 69 22 4 2 1 1 1 92 3 702
2017 Human resources 72 21 4 2 1 0 0 94 3 164
2017 Financial management 67 24 2 3 2 1 1 93 5 267
2017 Procurement 66 28 5 0 0 0 0 95 0 18
2017 Real property 60 29 0 0 8 0 4 92 8 24
2017 Information management 69 16 10 2 1 2 1 87 2 114
2017 Information technology 62 19 8 3 2 1 4 86 6 90
2017 Internal audit 51 38 11 0 0 0 0 89 0 17
2017 Evaluation 63 28 0 3 6 0 0 91 9 25
2017 Data sciences 78 18 4 0 0 0 0 96 0 22
2017 Policy 71 19 4 3 1 0 0 91 5 382
2017 Project management 65 23 5 4 1 0 2 90 5 340
2017 Other services to the public 69 20 5 4 1 0 1 90 5 113
2017 None of the above 62 24 4 5 1 0 3 90 6 358
2014 Client contact centre 56 33 3 8 0 0 1 89 8 74
2014 Federal regulators 61 17 2 6 7 0 8 84 14 47
2014 Compliance, inspection and enforcement 74 18 9 0 0 0 0 91 0 34
2014 Communications or public affairs 70 24 3 3 0 0 0 93 3 116
2014 Access to information and privacy 58 24 6 6 0 0 6 87 7 17
2014 Security 51 35 14 0 0 0 0 86 0 14
2014 Science and technology 76 17 3 2 0 1 0 94 2 85
2014 Library services 50 29 6 0 0 0 16 93 0 10
2014 Legal services 72 20 3 1 0 3 1 96 1 75
2014 Administration and operations 68 22 4 4 1 0 1 91 5 913
2014 Human resources 62 29 2 4 1 1 2 93 5 164
2014 Financial management 64 26 4 4 1 1 0 91 5 287
2014 Procurement 49 39 6 5 0 0 0 89 5 34
2014 Real property 56 34 3 5 0 0 3 92 5 39
2014 Materiel management 40 60 0 0 0 0 0 100 0 13
2014 Information management 69 24 1 3 1 1 1 95 4 142
2014 Information technology 69 17 7 3 2 1 0 87 6 122
2014 Internal audit 74 19 7 0 0 0 0 93 0 15
2014 Evaluation 68 24 0 0 0 0 8 100 0 25
2014 Other services to the public 66 23 5 2 2 0 2 91 4 231
2014 None of the above 63 22 6 4 2 1 2 88 6 736

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 28 11 14 9 0 1 65 24 74
2017 Federal regulators 66 7 7 13 7 0 0 73 20 15
2017 Compliance, inspection and enforcement 70 19 0 0 4 0 6 95 5 30
2017 Communications or public affairs 64 18 4 7 6 0 2 83 14 124
2017 Access to information and privacy 70 22 0 8 0 0 0 92 8 12
2017 Security 59 12 23 6 0 0 0 71 6 14
2017 Science and technology 71 13 7 4 4 0 1 85 8 68
2017 Legal services 81 7 0 2 8 0 2 90 10 46
2017 Administration and operations 66 18 6 7 2 0 1 84 9 702
2017 Human resources 58 21 6 10 5 0 1 80 15 164
2017 Financial management 56 20 8 10 5 0 1 77 15 267
2017 Procurement 61 17 6 12 5 0 0 77 17 18
2017 Real property 60 20 4 0 12 0 4 84 12 24
2017 Information management 65 18 6 6 4 0 2 84 10 114
2017 Information technology 64 16 5 9 4 0 2 82 13 91
2017 Internal audit 34 28 22 10 6 0 0 62 16 17
2017 Evaluation 63 21 6 10 0 0 0 84 10 25
2017 Data sciences 61 0 0 39 0 0 0 61 39 22
2017 Policy 69 13 3 8 6 0 1 83 13 383
2017 Project management 68 17 5 5 3 0 3 87 8 341
2017 Other services to the public 66 17 8 7 0 0 2 85 7 114
2017 None of the above 66 16 4 8 2 0 3 85 11 358
2014 Client contact centre 38 30 5 12 13 0 1 69 26 74
2014 Federal regulators 57 9 4 13 7 2 8 74 22 47
2014 Compliance, inspection and enforcement 65 11 3 12 9 0 0 77 21 34
2014 Communications or public affairs 61 20 6 7 5 0 2 82 12 116
2014 Access to information and privacy 59 18 6 6 6 0 6 81 13 17
2014 Security 50 7 7 29 7 0 0 57 36 14
2014 Science and technology 77 10 2 7 2 0 1 88 10 85
2014 Library services 50 28 6 0 0 0 16 93 0 10
2014 Legal services 71 16 5 5 0 0 3 89 6 75
2014 Administration and operations 64 19 5 6 4 1 2 84 11 911
2014 Human resources 37 34 9 15 4 0 2 72 19 164
2014 Financial management 60 20 5 11 3 0 0 80 15 287
2014 Procurement 37 26 21 14 0 0 3 65 14 35
2014 Real property 66 22 5 5 3 0 0 88 7 39
2014 Materiel management 36 37 18 9 0 0 0 73 9 13
2014 Information management 61 22 4 7 3 0 2 85 11 143
2014 Information technology 63 16 7 9 4 0 0 80 13 122
2014 Internal audit 67 7 0 13 13 0 0 74 26 15
2014 Evaluation 60 20 0 8 4 0 8 87 13 25
2014 Other services to the public 70 17 5 4 1 0 3 89 5 231
2014 None of the above 62 19 5 6 5 0 3 84 11 731

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 62 17 8 9 4 0 1 80 13 76
2017 Federal regulators 73 7 7 0 14 0 0 79 14 15
2017 Compliance, inspection and enforcement 80 6 4 0 3 0 6 92 3 30
2017 Communications or public affairs 68 16 5 4 2 1 5 88 7 123
2017 Access to information and privacy 63 15 15 7 0 0 0 78 7 12
2017 Security 71 29 0 0 0 0 0 100 0 14
2017 Science and technology 61 13 9 4 7 0 5 79 11 68
2017 Legal services 80 4 0 2 10 0 4 88 12 46
2017 Administration and operations 68 15 5 5 2 0 4 86 8 704
2017 Human resources 70 20 4 4 0 0 2 92 4 163
2017 Financial management 60 21 6 8 4 0 2 82 11 265
2017 Procurement 61 23 0 11 5 0 0 83 17 18
2017 Real property 80 4 8 8 0 0 0 84 8 24
2017 Information management 62 21 7 5 2 1 2 86 7 114
2017 Information technology 65 18 3 4 9 0 1 84 13 91
2017 Internal audit 34 22 22 17 5 0 0 56 21 17
2017 Evaluation 59 28 6 3 3 0 0 87 6 25
2017 Data sciences 65 4 0 18 13 0 0 69 31 22
2017 Policy 70 15 5 5 4 0 1 86 9 384
2017 Project management 69 12 7 4 3 0 5 86 7 341
2017 Other services to the public 68 14 8 5 1 0 4 86 6 114
2017 None of the above 66 14 4 6 2 0 8 87 9 358
2014 Client contact centre 56 20 3 11 7 0 4 79 18 74
2014 Federal regulators 64 9 7 6 2 0 11 83 8 47
2014 Compliance, inspection and enforcement 65 3 15 6 6 0 6 72 13 34
2014 Communications or public affairs 73 8 7 5 4 1 2 84 9 116
2014 Access to information and privacy 64 6 24 6 0 0 0 71 6 17
2014 Security 35 7 7 14 36 0 0 43 50 14
2014 Science and technology 76 12 0 3 1 0 8 95 5 85
2014 Library services 72 12 0 0 0 0 16 100 0 10
2014 Legal services 72 15 5 1 0 1 5 93 1 75
2014 Administration and operations 69 14 5 5 3 0 4 86 8 913
2014 Human resources 64 23 4 3 2 1 3 91 5 164
2014 Financial management 64 17 6 6 3 0 3 85 9 287
2014 Procurement 38 33 15 3 3 0 7 76 7 35
2014 Real property 66 10 3 6 5 0 10 85 12 39
2014 Materiel management 46 29 16 9 0 0 0 75 9 13
2014 Information management 67 16 7 4 3 0 3 86 7 143
2014 Information technology 67 17 4 4 6 0 2 86 10 122
2014 Internal audit 59 21 0 6 7 7 0 86 14 15
2014 Evaluation 76 8 0 4 4 0 8 91 9 25
2014 Other services to the public 75 11 4 3 2 0 6 91 5 231
2014 None of the above 66 13 6 6 4 0 6 84 10 736

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 76 17 4 1 2 0 0 93 4 76
2017 Federal regulators 73 7 0 0 7 0 14 92 8 15
2017 Compliance, inspection and enforcement 86 0 3 0 4 0 6 92 5 30
2017 Communications or public affairs 80 9 3 5 0 1 2 92 5 124
2017 Access to information and privacy 78 15 7 0 0 0 0 93 0 12
2017 Security 88 6 6 0 0 0 0 94 0 14
2017 Science and technology 75 13 1 3 3 3 3 93 6 68
2017 Legal services 80 4 0 2 8 2 4 89 11 46
2017 Administration and operations 79 12 2 2 1 0 3 95 3 703
2017 Human resources 87 9 2 0 1 0 1 98 1 164
2017 Financial management 74 15 3 3 3 0 3 92 5 267
2017 Procurement 83 11 0 5 0 0 0 95 5 18
2017 Real property 88 0 4 0 4 0 4 92 4 24
2017 Information management 75 15 6 0 1 0 4 93 1 114
2017 Information technology 79 9 4 3 3 0 2 89 7 91
2017 Internal audit 71 12 6 6 5 0 0 83 11 16
2017 Evaluation 69 25 6 0 0 0 0 94 0 25
2017 Data sciences 78 9 4 0 9 0 0 87 9 22
2017 Policy 79 10 4 3 3 0 1 90 6 384
2017 Project management 75 11 4 2 1 0 6 92 4 341
2017 Other services to the public 76 8 7 1 1 1 6 90 2 114
2017 None of the above 76 11 3 2 1 0 7 93 3 358
2014 Client contact centre 58 25 7 4 4 0 3 85 8 74
2014 Federal regulators 70 8 5 2 4 0 11 88 6 47
2014 Compliance, inspection and enforcement 71 14 3 0 3 0 9 94 3 34
2014 Communications or public affairs 80 6 4 4 3 1 3 89 7 116
2014 Access to information and privacy 64 24 6 0 0 0 6 94 0 17
2014 Security 93 7 0 0 0 0 0 100 0 14
2014 Science and technology 80 8 2 1 1 0 8 95 2 85
2014 Library services 61 23 0 0 0 0 16 100 0 10
2014 Legal services 84 8 3 0 0 0 5 97 0 75
2014 Administration and operations 76 12 5 1 2 0 4 92 3 912
2014 Human resources 81 9 4 0 1 1 3 95 1 164
2014 Financial management 73 15 4 2 3 0 4 91 4 286
2014 Procurement 63 25 5 0 0 0 7 94 0 35
2014 Real property 66 13 4 0 3 0 15 93 3 39
2014 Materiel management 49 35 7 0 9 0 0 84 9 13
2014 Information management 76 10 4 2 4 0 4 89 6 142
2014 Information technology 76 14 2 5 2 0 1 91 7 122
2014 Internal audit 80 7 7 6 0 0 0 87 6 15
2014 Evaluation 84 8 0 0 0 0 8 100 0 25
2014 Other services to the public 81 8 4 1 1 0 6 94 2 231
2014 None of the above 74 11 5 2 2 0 5 90 4 734

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 19 15 6 10 1 5 67 17 76
2017 Federal regulators 40 26 0 14 0 6 14 83 17 15
2017 Compliance, inspection and enforcement 73 10 3 0 8 0 6 88 8 29
2017 Communications or public affairs 61 19 6 6 3 3 2 84 9 123
2017 Access to information and privacy 63 23 7 0 7 0 0 86 7 12
2017 Security 65 12 12 0 0 0 12 87 0 14
2017 Science and technology 54 20 7 4 7 4 5 81 12 68
2017 Legal services 71 11 0 4 8 0 6 87 13 46
2017 Administration and operations 57 21 7 7 3 1 6 82 10 703
2017 Human resources 53 23 11 4 2 1 5 81 7 164
2017 Financial management 46 29 11 4 5 1 4 79 10 267
2017 Procurement 33 44 12 11 0 0 0 77 11 18
2017 Real property 56 21 8 4 12 0 0 76 16 24
2017 Information management 54 22 10 7 1 2 4 81 9 114
2017 Information technology 49 25 12 3 5 1 5 79 9 91
2017 Internal audit 34 33 22 5 6 0 0 67 10 17
2017 Evaluation 40 35 6 13 3 3 0 77 16 25
2017 Data sciences 57 13 0 13 13 0 4 73 27 22
2017 Policy 57 21 10 7 3 1 1 80 10 384
2017 Project management 61 17 7 4 2 2 8 85 7 341
2017 Other services to the public 61 18 10 7 1 2 2 82 8 114
2017 None of the above 54 21 7 7 2 1 9 82 10 357
2014 Client contact centre 41 32 5 11 6 1 4 77 17 74
2014 Federal regulators 43 17 7 2 11 0 20 76 16 47
2014 Compliance, inspection and enforcement 51 14 9 6 12 0 9 71 19 34
2014 Communications or public affairs 55 22 7 8 2 1 6 82 10 116
2014 Access to information and privacy 59 24 12 6 0 0 0 82 6 17
2014 Security 50 21 7 14 7 0 0 72 21 14
2014 Science and technology 63 19 9 1 1 0 7 88 2 85
2014 Library services 56 23 6 0 0 0 16 93 0 10
2014 Legal services 60 18 13 1 0 1 5 84 1 75
2014 Administration and operations 58 17 11 5 3 1 5 80 8 912
2014 Human resources 42 39 10 7 0 2 1 83 7 164
2014 Financial management 50 22 12 6 4 1 5 77 10 287
2014 Procurement 40 21 18 3 11 0 7 65 16 35
2014 Real property 51 13 8 6 5 0 17 77 14 39
2014 Materiel management 42 16 35 0 0 0 7 62 0 13
2014 Information management 54 15 12 9 1 4 4 76 11 142
2014 Information technology 52 26 6 4 8 3 1 81 13 122
2014 Internal audit 46 13 7 13 13 7 0 64 28 15
2014 Evaluation 62 29 0 4 0 0 4 96 4 24
2014 Other services to the public 65 14 8 3 3 1 6 85 6 231
2014 None of the above 52 20 11 6 3 1 7 78 10 736

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 54 27 9 4 2 4 0 84 6 76
2017 Federal regulators 73 6 7 0 0 7 7 92 0 15
2017 Compliance, inspection and enforcement 77 13 0 0 4 0 6 95 5 30
2017 Communications or public affairs 72 16 6 3 0 2 2 91 3 123
2017 Access to information and privacy 78 22 0 0 0 0 0 100 0 12
2017 Security 77 18 6 0 0 0 0 94 0 14
2017 Science and technology 58 22 4 5 0 7 4 90 6 68
2017 Legal services 73 14 2 0 6 0 6 92 6 46
2017 Administration and operations 64 19 6 3 1 3 4 89 5 704
2017 Human resources 64 25 4 2 1 3 1 92 4 164
2017 Financial management 56 27 7 3 2 2 2 88 6 267
2017 Procurement 55 28 12 5 0 0 0 83 5 18
2017 Real property 60 20 4 0 8 5 4 87 9 24
2017 Information management 65 18 6 3 2 5 2 88 5 114
2017 Information technology 60 23 6 1 0 6 3 92 1 91
2017 Internal audit 56 27 6 6 0 6 0 88 6 17
2017 Evaluation 53 41 0 6 0 0 0 94 6 25
2017 Data sciences 70 13 9 9 0 0 0 83 9 22
2017 Policy 62 22 6 2 2 3 3 89 4 382
2017 Project management 63 19 7 2 1 3 5 90 3 341
2017 Other services to the public 61 20 8 2 0 5 3 88 3 114
2017 None of the above 60 18 6 3 2 3 8 88 5 359
2014 Client contact centre 49 30 5 4 5 3 4 84 10 74
2014 Federal regulators 59 13 5 0 0 9 13 93 0 47
2014 Compliance, inspection and enforcement 56 26 0 0 3 3 12 97 3 34
2014 Communications or public affairs 63 15 6 5 0 2 9 88 5 116
2014 Access to information and privacy 70 0 12 6 12 0 0 70 18 17
2014 Security 57 21 14 0 0 7 0 85 0 14
2014 Science and technology 68 18 6 2 1 3 2 91 4 85
2014 Library services 62 16 0 6 0 0 16 93 7 10
2014 Legal services 70 15 7 1 0 3 5 91 1 75
2014 Administration and operations 66 19 7 2 1 2 3 90 3 913
2014 Human resources 55 32 4 3 1 3 2 91 5 164
2014 Financial management 61 23 7 3 1 2 2 88 4 286
2014 Procurement 43 31 15 3 2 0 7 78 6 35
2014 Real property 64 15 8 0 0 5 8 91 0 39
2014 Materiel management 46 54 0 0 0 0 0 100 0 13
2014 Information management 60 20 7 5 1 4 3 86 6 142
2014 Information technology 62 27 3 1 2 3 2 94 3 122
2014 Internal audit 53 33 0 0 7 7 0 93 7 15
2014 Evaluation 71 17 4 0 0 0 8 95 0 24
2014 Other services to the public 65 17 8 2 1 2 4 88 3 230
2014 None of the above 60 21 7 2 3 3 4 88 5 735

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 27 73 76
2017 Compliance, inspection and enforcement 19 81 30
2017 Communications or public affairs 21 79 124
2017 Science and technology 21 79 68
2017 Legal services 18 82 46
2017 Administration and operations 20 80 702
2017 Human resources 15 85 164
2017 Financial management 22 78 266
2017 Real property 20 80 24
2017 Information management 19 81 114
2017 Information technology 16 84 90
2017 Evaluation 28 72 25
2017 Policy 25 75 382
2017 Project management 22 78 339
2017 Other services to the public 33 67 113
2017 None of the above 22 78 358
2014 Client contact centre 16 84 73
2014 Federal regulators 25 75 47
2014 Compliance, inspection and enforcement 36 64 33
2014 Communications or public affairs 23 77 116
2014 Access to information and privacy 46 54 17
2014 Security 36 64 14
2014 Science and technology 16 84 85
2014 Legal services 16 84 75
2014 Administration and operations 27 73 912
2014 Human resources 25 75 164
2014 Financial management 21 79 287
2014 Information management 22 78 142
2014 Information technology 23 77 121
2014 Evaluation 28 72 25
2014 Other services to the public 30 70 229
2014 None of the above 27 73 736

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 25 20
2017 Communications or public affairs 35 29
2017 Science and technology 32 16
2017 Administration and operations 50 141
2017 Human resources 37 26
2017 Financial management 38 58
2017 Information management 61 22
2017 Information technology 50 14
2017 Policy 45 99
2017 Project management 52 78
2017 Other services to the public 41 37
2017 None of the above 49 84
2014 Client contact centre 50 12
2014 Compliance, inspection and enforcement 42 12
2014 Communications or public affairs 29 28
2014 Science and technology 35 13
2014 Legal services 59 12
2014 Administration and operations 48 245
2014 Human resources 43 40
2014 Financial management 46 58
2014 Information management 46 33
2014 Information technology 54 26
2014 Other services to the public 40 67
2014 None of the above 49 194

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 69 20
2017 Communications or public affairs 61 29
2017 Science and technology 75 16
2017 Administration and operations 63 141
2017 Human resources 68 26
2017 Financial management 73 58
2017 Information management 52 22
2017 Information technology 50 14
2017 Policy 73 99
2017 Project management 66 78
2017 Other services to the public 62 37
2017 None of the above 64 84
2014 Client contact centre 75 12
2014 Federal regulators 78 13
2014 Compliance, inspection and enforcement 84 12
2014 Communications or public affairs 72 28
2014 Science and technology 59 13
2014 Legal services 50 12
2014 Administration and operations 62 245
2014 Human resources 69 40
2014 Financial management 63 58
2014 Information management 61 33
2014 Information technology 64 26
2014 Other services to the public 75 67
2014 None of the above 68 194

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 29
2017 Administration and operations 13 141
2017 Policy 6 99
2017 Project management 6 78
2017 None of the above 7 84
2014 Federal regulators 36 13
2014 Compliance, inspection and enforcement 0 12
2014 Administration and operations 8 245
2014 Financial management 13 58
2014 Information technology 18 26
2014 Other services to the public 7 67
2014 None of the above 10 194

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Communications or public affairs 0 29
2017 Science and technology 0 16
2017 Administration and operations 0 141
2017 Human resources 0 26
2017 Financial management 0 58
2017 Information management 0 22
2017 Information technology 0 14
2017 Policy 0 99
2017 Project management 0 78
2017 Other services to the public 0 37
2017 None of the above 0 84
2014 Client contact centre 0 12
2014 Federal regulators 0 13
2014 Compliance, inspection and enforcement 0 12
2014 Science and technology 0 13
2014 Legal services 0 12
2014 Human resources 0 40
2014 Financial management 0 58
2014 Information management 0 33
2014 Information technology 0 26
2014 Other services to the public 0 67
2014 None of the above 0 194

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Administration and operations 9 141
2017 Information technology 0 14
2017 Policy 7 99
2017 None of the above 6 84
2014 Client contact centre 0 12
2014 Human resources 0 40
2014 Information technology 0 26

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Science and technology 31 16
2017 Administration and operations 15 141
2017 Information management 0 22
2017 Information technology 0 14
2017 Policy 5 99
2017 Project management 19 78
2017 Other services to the public 29 37
2017 None of the above 14 84
2014 Administration and operations 11 245
2014 Human resources 0 40
2014 Information technology 0 26
2014 Other services to the public 20 67
2014 None of the above 9 194

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Information management 0 22
2014 Client contact centre 0 12
2014 Science and technology 0 13
2014 Administration and operations 2 245
2014 Information management 0 33

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 69 20
2017 Communications or public affairs 44 29
2017 Science and technology 50 16
2017 Administration and operations 40 141
2017 Human resources 47 26
2017 Financial management 31 58
2017 Information management 30 22
2017 Information technology 43 14
2017 Policy 47 99
2017 Project management 46 78
2017 Other services to the public 44 37
2017 None of the above 46 84
2014 Client contact centre 49 12
2014 Federal regulators 45 13
2014 Communications or public affairs 38 28
2014 Legal services 59 12
2014 Administration and operations 46 245
2014 Human resources 38 40
2014 Financial management 47 58
2014 Information management 41 33
2014 Information technology 29 26
2014 Other services to the public 52 67
2014 None of the above 44 194

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 71 20
2017 Communications or public affairs 51 29
2017 Science and technology 43 16
2017 Administration and operations 40 141
2017 Human resources 50 26
2017 Financial management 41 58
2017 Information management 31 22
2017 Information technology 50 14
2017 Policy 48 99
2017 Project management 37 78
2017 Other services to the public 51 37
2017 None of the above 44 84
2014 Client contact centre 50 12
2014 Federal regulators 62 13
2014 Compliance, inspection and enforcement 51 12
2014 Communications or public affairs 53 28
2014 Administration and operations 41 245
2014 Human resources 40 40
2014 Financial management 44 58
2014 Information management 36 33
2014 Information technology 32 26
2014 Other services to the public 47 67
2014 None of the above 46 194

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 45 20
2017 Communications or public affairs 33 29
2017 Science and technology 44 16
2017 Administration and operations 39 141
2017 Human resources 38 26
2017 Financial management 49 58
2017 Information management 52 22
2017 Information technology 42 14
2017 Policy 53 99
2017 Project management 46 78
2017 Other services to the public 43 37
2017 None of the above 48 84
2014 Client contact centre 67 12
2014 Federal regulators 40 13
2014 Communications or public affairs 33 28
2014 Science and technology 45 13
2014 Legal services 58 12
2014 Administration and operations 48 245
2014 Human resources 35 40
2014 Financial management 51 58
2014 Information management 51 33
2014 Information technology 49 26
2014 Other services to the public 54 67
2014 None of the above 53 194

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 40 20
2017 Communications or public affairs 44 29
2017 Science and technology 37 16
2017 Administration and operations 41 141
2017 Human resources 33 26
2017 Financial management 39 58
2017 Information management 38 22
2017 Information technology 58 14
2017 Policy 52 99
2017 Project management 43 78
2017 Other services to the public 39 37
2017 None of the above 49 84
2014 Federal regulators 69 13
2014 Compliance, inspection and enforcement 60 12
2014 Communications or public affairs 50 28
2014 Legal services 66 12
2014 Administration and operations 45 245
2014 Human resources 42 40
2014 Financial management 46 58
2014 Information management 36 33
2014 Information technology 46 26
2014 Other services to the public 47 67
2014 None of the above 44 194

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 30 20
2017 Communications or public affairs 27 29
2017 Administration and operations 29 141
2017 Human resources 39 26
2017 Financial management 31 58
2017 Information technology 36 14
2017 Policy 40 99
2017 Project management 43 78
2017 Other services to the public 46 37
2017 None of the above 35 84
2014 Federal regulators 47 13
2014 Compliance, inspection and enforcement 50 12
2014 Communications or public affairs 18 28
2014 Administration and operations 33 245
2014 Human resources 38 40
2014 Financial management 39 58
2014 Information management 30 33
2014 Information technology 44 26
2014 Other services to the public 42 67
2014 None of the above 42 194

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 76 20
2017 Communications or public affairs 63 29
2017 Science and technology 56 16
2017 Administration and operations 61 141
2017 Human resources 55 26
2017 Financial management 45 58
2017 Information management 55 22
2017 Information technology 35 14
2017 Policy 56 99
2017 Project management 63 78
2017 Other services to the public 47 37
2017 None of the above 68 84
2014 Client contact centre 58 12
2014 Federal regulators 84 13
2014 Compliance, inspection and enforcement 66 12
2014 Communications or public affairs 68 28
2014 Science and technology 65 13
2014 Legal services 75 12
2014 Administration and operations 56 245
2014 Human resources 61 40
2014 Financial management 53 58
2014 Information management 58 33
2014 Information technology 54 26
2014 Other services to the public 67 67
2014 None of the above 57 194

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 50 20
2017 Communications or public affairs 37 29
2017 Science and technology 31 16
2017 Administration and operations 39 141
2017 Human resources 44 26
2017 Financial management 43 58
2017 Information management 26 22
2017 Policy 40 99
2017 Project management 43 78
2017 Other services to the public 42 37
2017 None of the above 40 84
2014 Client contact centre 41 12
2014 Federal regulators 77 13
2014 Communications or public affairs 43 28
2014 Legal services 50 12
2014 Administration and operations 42 245
2014 Human resources 39 40
2014 Financial management 33 58
2014 Information management 33 33
2014 Information technology 28 26
2014 Other services to the public 43 67
2014 None of the above 36 194

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Communications or public affairs 0 29
2017 Science and technology 0 16
2017 Administration and operations 0 141
2017 Human resources 0 26
2017 Information technology 0 14
2017 Policy 0 99
2017 None of the above 0 84
2014 Federal regulators 0 13
2014 Compliance, inspection and enforcement 0 12
2014 Communications or public affairs 0 28
2014 Science and technology 0 13
2014 Legal services 0 12
2014 Administration and operations 2 245
2014 Human resources 0 40
2014 Financial management 0 58
2014 Information management 0 33
2014 Information technology 0 26

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Science and technology 0 16
2017 Administration and operations 8 141
2017 Policy 7 99
2017 Project management 11 78
2017 Other services to the public 0 37
2017 None of the above 8 84
2014 Science and technology 0 13
2014 Legal services 0 12
2014 Administration and operations 7 245
2014 Other services to the public 7 67
2014 None of the above 6 194

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 5 141
2017 Financial management 8 58
2017 Policy 13 99
2017 Project management 10 78
2017 Other services to the public 31 37
2017 None of the above 15 84
2014 Administration and operations 13 245
2014 Human resources 16 40
2014 Financial management 13 58
2014 Other services to the public 17 67
2014 None of the above 14 194

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 50 20
2017 Communications or public affairs 47 29
2017 Science and technology 50 16
2017 Administration and operations 46 141
2017 Human resources 28 26
2017 Financial management 64 58
2017 Information management 40 22
2017 Information technology 50 14
2017 Policy 48 99
2017 Project management 41 78
2017 Other services to the public 54 37
2017 None of the above 55 84
2014 Client contact centre 43 12
2014 Federal regulators 77 13
2014 Compliance, inspection and enforcement 67 12
2014 Communications or public affairs 47 28
2014 Science and technology 52 13
2014 Legal services 42 12
2014 Administration and operations 50 245
2014 Human resources 48 40
2014 Financial management 53 58
2014 Information management 60 33
2014 Information technology 64 26
2014 Other services to the public 55 67
2014 None of the above 49 194

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 36 20
2017 Communications or public affairs 34 29
2017 Science and technology 31 16
2017 Administration and operations 26 141
2017 Human resources 34 26
2017 Financial management 18 58
2017 Information technology 35 14
2017 Policy 35 99
2017 Project management 24 78
2017 Other services to the public 31 37
2017 None of the above 25 84
2014 Federal regulators 37 13
2014 Compliance, inspection and enforcement 51 12
2014 Communications or public affairs 36 28
2014 Legal services 51 12
2014 Administration and operations 31 245
2014 Human resources 26 40
2014 Financial management 24 58
2014 Information management 30 33
2014 Other services to the public 44 67
2014 None of the above 28 194

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 18 29
2017 Administration and operations 9 141
2017 Financial management 21 58
2017 Information technology 0 14
2017 Policy 12 99
2017 Project management 9 78
2017 None of the above 18 84
2014 Compliance, inspection and enforcement 0 12
2014 Administration and operations 14 245
2014 Human resources 14 40
2014 Financial management 17 58
2014 Information management 15 33
2014 Information technology 25 26
2014 Other services to the public 20 67
2014 None of the above 21 194

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 59 20
2017 Communications or public affairs 64 29
2017 Science and technology 37 16
2017 Administration and operations 53 141
2017 Human resources 65 26
2017 Financial management 54 58
2017 Information management 41 22
2017 Information technology 58 14
2017 Policy 59 99
2017 Project management 64 78
2017 Other services to the public 66 37
2017 None of the above 53 84
2014 Client contact centre 83 12
2014 Federal regulators 76 13
2014 Compliance, inspection and enforcement 50 12
2014 Communications or public affairs 35 28
2014 Science and technology 73 13
2014 Legal services 50 12
2014 Administration and operations 56 244
2014 Human resources 62 40
2014 Financial management 55 58
2014 Information management 48 33
2014 Information technology 53 26
2014 Other services to the public 62 67
2014 None of the above 51 194

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 36 20
2017 Communications or public affairs 17 29
2017 Science and technology 31 16
2017 Administration and operations 23 141
2017 Human resources 39 26
2017 Financial management 33 58
2017 Information management 30 22
2017 Policy 30 99
2017 Project management 36 78
2017 Other services to the public 38 37
2017 None of the above 27 84
2014 Client contact centre 41 12
2014 Federal regulators 62 13
2014 Communications or public affairs 25 28
2014 Legal services 51 12
2014 Administration and operations 27 244
2014 Human resources 28 40
2014 Financial management 26 58
2014 Information management 18 33
2014 Information technology 24 26
2014 Other services to the public 35 67
2014 None of the above 32 194

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 20 29
2017 Administration and operations 16 141
2017 Financial management 12 58
2017 Policy 13 99
2017 Project management 17 78
2017 Other services to the public 12 37
2017 None of the above 19 84
2014 Science and technology 0 13
2014 Legal services 0 12
2014 Administration and operations 15 244
2014 Human resources 14 40
2014 Financial management 18 58
2014 Information management 15 33
2014 Other services to the public 17 67
2014 None of the above 14 194

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 31 16
2017 Administration and operations 19 141
2017 Human resources 22 26
2017 Financial management 19 58
2017 Policy 16 99
2017 Project management 15 78
2017 Other services to the public 36 37
2017 None of the above 24 84
2014 Client contact centre 50 12
2014 Legal services 0 12
2014 Administration and operations 22 244
2014 Financial management 20 58
2014 Information management 18 33
2014 Other services to the public 36 67
2014 None of the above 17 194

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 6 141
2017 Financial management 12 58
2017 Policy 8 99
2017 Project management 17 78
2017 Other services to the public 15 37
2017 None of the above 9 84
2014 Legal services 0 12
2014 Administration and operations 13 244
2014 Financial management 13 58
2014 Other services to the public 20 67
2014 None of the above 13 194

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 16
2017 Administration and operations 7 141
2017 Financial management 11 58
2017 Information management 0 22
2017 Information technology 0 14
2017 Project management 8 78
2017 None of the above 9 84
2014 Compliance, inspection and enforcement 0 12
2014 Legal services 0 12
2014 Administration and operations 7 244
2014 Other services to the public 9 67
2014 None of the above 6 194

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 29
2017 Science and technology 31 16
2017 Administration and operations 15 141
2017 Human resources 22 26
2017 Financial management 18 58
2017 Information management 21 22
2017 Information technology 0 14
2017 Policy 13 99
2017 Project management 11 78
2017 Other services to the public 15 37
2017 None of the above 10 84
2014 Communications or public affairs 28 28
2014 Administration and operations 13 244
2014 Human resources 12 40
2014 Financial management 13 58
2014 Other services to the public 14 67
2014 None of the above 16 194

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 16
2017 Administration and operations 13 141
2017 Human resources 17 26
2017 Financial management 17 58
2017 Information management 0 22
2017 Information technology 0 14
2017 Policy 9 99
2017 Project management 8 78
2017 Other services to the public 13 37
2017 None of the above 18 84
2014 Federal regulators 0 13
2014 Science and technology 0 13
2014 Administration and operations 11 244
2014 Human resources 16 40
2014 Financial management 8 58
2014 Other services to the public 9 67
2014 None of the above 15 194

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 18 29
2017 Administration and operations 28 141
2017 Financial management 16 58
2017 Information management 37 22
2017 Policy 23 99
2017 Project management 23 78
2017 Other services to the public 16 37
2017 None of the above 22 84
2014 Communications or public affairs 36 28
2014 Administration and operations 22 244
2014 Human resources 19 40
2014 Financial management 20 58
2014 Information management 43 33
2014 Information technology 29 26
2014 Other services to the public 13 67
2014 None of the above 26 194

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 11 131
2017 Financial management 13 52
2017 Information management 21 22
2017 Project management 12 72
2017 Other services to the public 16 36
2017 None of the above 11 77
2014 Science and technology 0 12
2014 Administration and operations 10 228
2014 Financial management 11 57
2014 Other services to the public 13 60
2014 None of the above 12 182

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 17 27
2017 Science and technology 31 16
2017 Administration and operations 15 131
2017 Financial management 13 52
2017 Information management 26 22
2017 Policy 14 95
2017 Project management 21 72
2017 Other services to the public 18 36
2017 None of the above 17 77
2014 Communications or public affairs 27 26
2014 Administration and operations 13 228
2014 Human resources 12 39
2014 Information management 25 29
2014 Other services to the public 11 60
2014 None of the above 12 182

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 16
2017 Administration and operations 9 131
2017 Human resources 22 25
2017 Financial management 12 52
2017 Policy 8 95
2017 Project management 11 72
2017 Other services to the public 21 36
2017 None of the above 9 77
2014 Client contact centre 0 10
2014 Federal regulators 0 11
2014 Science and technology 0 12
2014 Legal services 0 12
2014 Administration and operations 8 228
2014 Financial management 12 57
2014 Information management 17 29
2014 Other services to the public 15 60
2014 None of the above 7 182

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 27
2017 Science and technology 0 16
2017 Administration and operations 6 131
2017 Human resources 19 25
2017 Information technology 0 14
2017 Policy 6 95
2017 Project management 12 72
2017 None of the above 11 77
2014 Federal regulators 0 11
2014 Science and technology 0 12
2014 Administration and operations 7 228
2014 Other services to the public 13 60
2014 None of the above 4 182

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 28 18
2017 Science and technology 0 16
2017 Administration and operations 10 131
2017 Financial management 9 52
2017 Information management 0 22
2017 Policy 10 95
2017 Project management 12 72
2017 None of the above 8 77
2014 Federal regulators 0 11
2014 Administration and operations 13 228
2014 Human resources 17 39
2014 Financial management 9 57
2014 Information technology 0 23
2014 None of the above 8 182

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 17 27
2017 Administration and operations 10 131
2017 Human resources 19 25
2017 Financial management 23 52
2017 Information technology 0 14
2017 Policy 7 95
2017 Project management 7 72
2017 Other services to the public 13 36
2017 None of the above 14 77
2014 Legal services 0 12
2014 Administration and operations 8 228
2014 Financial management 15 57
2014 Other services to the public 10 60
2014 None of the above 8 182

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 23 27
2017 Administration and operations 18 131
2017 Human resources 32 25
2017 Financial management 23 52
2017 Policy 38 95
2017 Project management 16 72
2017 None of the above 12 77
2014 Administration and operations 14 228
2014 Financial management 10 57
2014 Other services to the public 7 60
2014 None of the above 14 182

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 8 131
2017 Financial management 10 52
2017 Policy 11 95
2017 None of the above 11 77
2014 Compliance, inspection and enforcement 0 12
2014 Administration and operations 8 228
2014 Human resources 0 39
2014 Other services to the public 10 60
2014 None of the above 9 182

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 8 131
2017 Financial management 10 52
2017 Information management 30 22
2017 Policy 14 95
2017 Project management 14 72
2017 Other services to the public 26 36
2017 None of the above 9 77
2014 Administration and operations 12 228
2014 Financial management 12 57
2014 None of the above 13 182

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 29 27
2017 Science and technology 31 16
2017 Administration and operations 18 131
2017 Human resources 23 25
2017 Financial management 29 52
2017 Information management 23 22
2017 Policy 35 95
2017 Project management 29 72
2017 Other services to the public 37 36
2017 None of the above 23 77
2014 Federal regulators 47 11
2014 Compliance, inspection and enforcement 41 12
2014 Communications or public affairs 27 26
2014 Administration and operations 28 228
2014 Human resources 27 39
2014 Financial management 22 57
2014 Information management 18 29
2014 Information technology 43 23
2014 Other services to the public 32 60
2014 None of the above 31 182

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 18
2017 Administration and operations 5 131
2017 Information technology 0 14
2017 Policy 15 95
2017 Project management 14 72
2017 Other services to the public 18 36
2017 None of the above 10 77
2014 Communications or public affairs 0 26
2014 Science and technology 0 12
2014 Administration and operations 12 228
2014 Financial management 8 57
2014 Other services to the public 15 60
2014 None of the above 10 182

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 44 18
2017 Communications or public affairs 31 27
2017 Science and technology 50 16
2017 Administration and operations 40 131
2017 Human resources 31 25
2017 Financial management 38 52
2017 Information management 40 22
2017 Information technology 50 14
2017 Policy 54 95
2017 Project management 45 72
2017 Other services to the public 63 36
2017 None of the above 44 77
2014 Client contact centre 60 10
2014 Federal regulators 56 11
2014 Compliance, inspection and enforcement 68 12
2014 Communications or public affairs 49 26
2014 Science and technology 56 12
2014 Administration and operations 44 228
2014 Human resources 49 39
2014 Financial management 39 57
2014 Information management 36 29
2014 Information technology 45 23
2014 Other services to the public 44 60
2014 None of the above 54 182

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 18
2017 Communications or public affairs 0 27
2017 Science and technology 0 16
2017 Administration and operations 0 131
2017 Human resources 0 25
2017 Information technology 0 14
2014 Client contact centre 0 10
2014 Compliance, inspection and enforcement 0 12
2014 Communications or public affairs 0 26
2014 Science and technology 0 12
2014 Legal services 0 12
2014 Financial management 0 57
2014 Information technology 0 23

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 50 18
2017 Communications or public affairs 57 27
2017 Science and technology 50 16
2017 Administration and operations 54 131
2017 Human resources 44 25
2017 Financial management 49 52
2017 Information management 40 22
2017 Information technology 50 14
2017 Policy 67 95
2017 Project management 53 72
2017 Other services to the public 61 36
2017 None of the above 43 77
2014 Federal regulators 65 11
2014 Compliance, inspection and enforcement 51 12
2014 Communications or public affairs 41 26
2014 Science and technology 85 12
2014 Administration and operations 56 228
2014 Human resources 51 39
2014 Financial management 62 57
2014 Information management 42 29
2014 Information technology 63 23
2014 Other services to the public 61 60
2014 None of the above 64 182

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 18
2017 Communications or public affairs 0 27
2017 Science and technology 0 16
2017 Financial management 0 52
2017 Information management 0 22
2017 Information technology 0 14
2017 Other services to the public 0 36

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 18
2017 Science and technology 31 16
2017 Administration and operations 10 131
2017 Financial management 12 52
2017 Policy 12 95
2017 Project management 14 72
2017 Other services to the public 19 36
2017 None of the above 15 77
2014 Science and technology 0 12
2014 Administration and operations 15 228
2014 Human resources 17 39
2014 Information management 20 29
2014 Other services to the public 12 60
2014 None of the above 18 182

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 95 5 20
2017 Communications or public affairs 89 11 29
2017 Science and technology 100 0 16
2017 Administration and operations 87 13 139
2017 Human resources 82 18 26
2017 Financial management 89 11 58
2017 Information management 92 8 22
2017 Information technology 100 0 14
2017 Policy 83 17 99
2017 Project management 92 8 78
2017 Other services to the public 95 5 37
2017 None of the above 94 6 84

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 23 22 13 11 20 4 40 32 76
2017 Federal regulators 13 13 7 14 21 33 0 38 52 15
2017 Compliance, inspection and enforcement 3 9 29 10 10 33 7 21 32 30
2017 Communications or public affairs 9 12 25 9 9 28 9 33 28 124
2017 Access to information and privacy 24 7 31 7 7 8 15 40 19 12
2017 Security 29 18 12 6 0 18 17 73 9 14
2017 Science and technology 5 13 21 13 5 35 7 32 32 68
2017 Legal services 6 16 25 6 11 26 10 34 27 46
2017 Administration and operations 14 19 20 9 8 25 5 47 24 703
2017 Human resources 18 21 17 8 8 19 10 55 22 164
2017 Financial management 11 17 23 7 8 29 5 42 23 267
2017 Procurement 16 11 16 11 6 17 22 45 28 18
2017 Real property 0 25 46 8 0 17 4 32 10 23
2017 Information management 15 20 28 9 2 22 4 47 15 114
2017 Information technology 19 21 23 7 4 20 5 54 14 91
2017 Internal audit 6 17 28 0 0 49 0 45 0 17
2017 Evaluation 0 16 16 6 13 31 19 31 38 25
2017 Data sciences 18 17 13 13 0 30 9 57 22 22
2017 Policy 6 14 20 10 15 28 7 30 38 384
2017 Project management 8 19 22 8 11 27 5 39 29 341
2017 Other services to the public 12 14 21 10 19 20 4 35 38 113
2017 None of the above 8 16 22 10 9 27 9 37 29 359
2014 Client contact centre 8 19 24 11 9 21 8 38 28 74
2014 Federal regulators 6 17 28 8 11 22 8 33 27 47
2014 Compliance, inspection and enforcement 13 11 17 9 15 32 3 36 37 34
2014 Communications or public affairs 8 16 16 9 7 36 9 43 28 116
2014 Access to information and privacy 12 0 30 12 17 17 12 18 40 17
2014 Security 7 21 7 14 14 36 0 44 45 14
2014 Science and technology 6 15 24 5 10 31 10 35 25 85
2014 Library services 22 12 12 0 16 39 0 54 26 10
2014 Legal services 11 13 25 8 5 31 7 38 21 75
2014 Administration and operations 12 17 23 11 10 22 5 40 28 912
2014 Human resources 10 23 22 9 7 24 4 47 23 164
2014 Financial management 12 17 21 8 9 26 8 43 25 287
2014 Procurement 8 25 20 9 7 26 5 47 23 35
2014 Real property 7 22 28 3 5 34 0 45 12 39
2014 Materiel management 6 0 50 7 0 37 0 9 10 13
2014 Information management 11 17 22 8 9 27 6 42 25 142
2014 Information technology 13 16 19 8 6 29 10 47 22 122
2014 Internal audit 0 7 20 12 7 28 26 15 41 15
2014 Evaluation 24 4 12 8 12 40 0 47 33 25
2014 Other services to the public 11 13 21 13 14 22 6 33 38 230
2014 None of the above 8 15 18 11 15 26 6 35 39 736

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 27 20 10 9 7 1 57 21 76
2017 Federal regulators 20 20 20 7 7 27 0 54 19 15
2017 Compliance, inspection and enforcement 19 28 30 6 6 10 0 53 14 30
2017 Communications or public affairs 20 25 24 11 4 13 2 54 18 124
2017 Access to information and privacy 54 0 23 7 7 8 0 59 16 12
2017 Security 54 18 18 0 0 0 11 80 0 14
2017 Science and technology 21 31 21 13 4 11 0 57 19 68
2017 Legal services 24 32 16 8 10 10 0 63 20 45
2017 Administration and operations 23 29 22 8 6 10 1 60 16 702
2017 Human resources 29 29 14 6 7 12 3 68 15 164
2017 Financial management 19 37 19 9 5 10 0 63 16 267
2017 Procurement 33 22 6 11 6 22 0 70 22 18
2017 Real property 9 41 29 0 0 16 4 63 0 23
2017 Information management 25 31 19 8 3 13 1 65 13 114
2017 Information technology 25 32 22 5 5 9 0 63 12 91
2017 Internal audit 21 34 22 6 0 17 0 67 7 17
2017 Evaluation 6 38 13 6 10 28 0 61 22 25
2017 Data sciences 22 30 17 13 0 18 0 63 16 22
2017 Policy 14 24 20 13 13 15 2 46 30 384
2017 Project management 17 34 19 9 8 13 1 58 20 341
2017 Other services to the public 18 30 25 8 13 7 0 51 22 114
2017 None of the above 17 29 24 7 6 14 3 55 16 359
2014 Client contact centre 11 29 28 9 7 15 1 48 19 74
2014 Federal regulators 11 32 17 8 11 14 8 55 24 47
2014 Compliance, inspection and enforcement 19 26 14 15 15 12 0 50 33 34
2014 Communications or public affairs 16 27 18 12 6 18 4 55 23 116
2014 Access to information and privacy 24 0 42 6 17 12 0 27 26 17
2014 Security 15 21 29 15 14 7 0 38 31 14
2014 Science and technology 17 34 21 7 9 10 1 58 18 85
2014 Library services 27 12 0 6 16 39 0 64 36 10
2014 Legal services 20 28 25 6 5 15 0 56 14 75
2014 Administration and operations 19 30 25 10 7 9 1 54 18 912
2014 Human resources 18 37 23 7 7 7 1 59 15 164
2014 Financial management 20 32 19 10 5 14 1 60 17 287
2014 Procurement 13 41 33 0 5 8 0 59 5 35
2014 Real property 23 33 21 10 5 9 0 61 17 39
2014 Materiel management 20 25 33 7 0 16 0 53 8 13
2014 Information management 21 31 25 7 7 9 2 58 15 142
2014 Information technology 19 27 18 8 5 21 2 61 16 122
2014 Internal audit 20 21 20 13 7 14 5 51 24 15
2014 Evaluation 32 20 16 4 8 20 0 65 15 25
2014 Other services to the public 17 25 22 11 12 11 2 49 26 230
2014 None of the above 15 22 21 10 13 17 2 45 29 736

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 11 89 124
2017 Security 0 100 14
2017 Science and technology 12 88 68
2017 Administration and operations 12 88 703
2017 Human resources 10 90 163
2017 Financial management 8 92 267
2017 Real property 31 69 24
2017 Information management 12 88 113
2017 Information technology 10 90 91
2017 Policy 12 88 384
2017 Project management 13 87 341
2017 Other services to the public 13 87 114
2017 None of the above 11 89 357
2014 Client contact centre 15 85 74
2014 Federal regulators 20 80 47
2014 Communications or public affairs 8 92 116
2014 Access to information and privacy 30 70 17
2014 Science and technology 12 88 85
2014 Administration and operations 12 88 912
2014 Human resources 7 93 164
2014 Financial management 6 94 287
2014 Information management 10 90 143
2014 Information technology 10 90 122
2014 Other services to the public 17 83 231
2014 None of the above 12 88 733

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 42 15
2017 Administration and operations 46 84
2017 Human resources 48 16
2017 Financial management 44 21
2017 Information management 64 13
2017 Policy 36 47
2017 Project management 41 44
2017 None of the above 37 38
2014 Administration and operations 34 111
2014 Financial management 38 16
2014 Information management 35 13
2014 Information technology 59 12
2014 Other services to the public 27 34
2014 None of the above 40 83

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 72 15
2017 Administration and operations 70 84
2017 Human resources 64 16
2017 Financial management 86 21
2017 Information management 50 13
2017 Policy 88 47
2017 Project management 89 44
2017 Other services to the public 72 14
2017 None of the above 80 38
2014 Client contact centre 100 11
2014 Communications or public affairs 70 10
2014 Administration and operations 78 111
2014 Human resources 84 12
2014 Financial management 83 16
2014 Information management 100 13
2014 Information technology 66 12
2014 Other services to the public 67 34
2014 None of the above 82 83

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Administration and operations 9 84
2017 Human resources 0 16
2017 Financial management 0 21
2017 Information management 0 13
2014 Communications or public affairs 0 10
2014 Administration and operations 8 111
2014 Human resources 0 12
2014 Information management 0 13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Administration and operations 0 84
2017 Human resources 0 16
2017 Financial management 0 21
2017 Information management 0 13
2017 Policy 0 47
2017 Project management 0 44
2017 Other services to the public 0 14
2017 None of the above 0 38
2014 Client contact centre 0 11
2014 Communications or public affairs 0 10
2014 Administration and operations 0 111
2014 Human resources 0 12
2014 Financial management 0 16
2014 Information management 0 13
2014 Information technology 0 12
2014 Other services to the public 0 34
2014 None of the above 0 83

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Other services to the public 0 14
2014 Client contact centre 0 11
2014 Communications or public affairs 0 10
2014 Information technology 0 12
2014 Other services to the public 0 34
2014 None of the above 8 83

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 12 84
2017 Project management 20 44
2017 None of the above 21 38
2014 Communications or public affairs 0 10
2014 Administration and operations 15 111
2014 Human resources 0 12
2014 Financial management 0 16
2014 Information technology 0 12
2014 Other services to the public 30 34
2014 None of the above 11 83

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Administration and operations 7 84
2017 None of the above 0 38
2014 Client contact centre 0 11
2014 Human resources 0 12
2014 Financial management 0 16
2014 Information management 0 13
2014 None of the above 8 83

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 35 83
2017 Financial management 33 21
2017 Policy 52 47
2017 Project management 34 44
2017 Other services to the public 54 14
2017 None of the above 47 38
2014 Administration and operations 29 112
2014 Financial management 27 16
2014 Information management 48 12
2014 Other services to the public 45 34
2014 None of the above 39 82

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 21 83
2017 Policy 18 47
2017 Project management 18 44
2017 Other services to the public 33 14
2017 None of the above 24 38
2014 Client contact centre 0 11
2014 Administration and operations 18 112
2014 Other services to the public 16 34
2014 None of the above 20 82

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Administration and operations 11 83
2017 Policy 20 47
2017 Project management 16 44
2017 None of the above 14 38
2014 Client contact centre 0 11
2014 Administration and operations 13 112
2014 Human resources 0 12
2014 Information technology 0 11
2014 None of the above 11 82

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Information management 0 12
2017 None of the above 0 38
2014 Client contact centre 0 11
2014 Human resources 0 12
2014 Financial management 0 16
2014 Information technology 0 11

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 29 83
2017 Information management 47 12
2017 Policy 26 47
2017 Project management 27 44
2017 None of the above 26 38
2014 Client contact centre 0 11
2014 Administration and operations 22 112
2014 Other services to the public 12 34
2014 None of the above 17 82

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 51 15
2017 Administration and operations 27 83
2017 Financial management 25 21
2017 Policy 28 47
2017 Project management 39 44
2017 None of the above 19 38
2014 Administration and operations 20 112
2014 Other services to the public 34 34
2014 None of the above 18 82

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Human resources 0 16
2017 Information management 0 12
2017 Project management 11 44
2017 Other services to the public 0 14
2017 None of the above 0 38
2014 Client contact centre 0 11
2014 Communications or public affairs 0 10
2014 Administration and operations 4 112
2014 Human resources 0 12
2014 Financial management 0 16
2014 Information management 0 12
2014 Information technology 0 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Administration and operations 0 83
2017 Human resources 0 16
2017 Other services to the public 0 14
2017 None of the above 0 38

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Financial management 0 21
2017 Information management 0 12
2017 Other services to the public 0 14
2014 Administration and operations 10 112
2014 Information technology 0 11

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 10 83
2017 Policy 10 47
2017 Project management 16 44
2017 Other services to the public 33 14
2017 None of the above 26 38
2014 Administration and operations 23 112
2014 Human resources 41 12
2014 Other services to the public 16 34
2014 None of the above 16 82

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Administration and operations 0 83
2017 Human resources 0 16
2017 Financial management 0 21
2017 Policy 0 47
2017 Project management 0 44
2017 Other services to the public 0 14
2017 None of the above 0 38

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Administration and operations 14 83
2017 Policy 22 47
2017 None of the above 19 38
2014 Administration and operations 14 112
2014 None of the above 19 82

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Human resources 0 16
2017 Financial management 0 21
2017 Information management 0 12
2017 Policy 0 47
2017 Project management 0 44
2017 Other services to the public 0 14
2017 None of the above 0 38
2014 Communications or public affairs 0 10
2014 Administration and operations 0 112
2014 Human resources 0 12
2014 Financial management 0 16
2014 Information technology 0 11
2014 Other services to the public 0 34
2014 None of the above 0 82

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 26 83
2017 Financial management 33 21
2017 Policy 12 47
2017 None of the above 14 38
2014 Client contact centre 55 11
2014 Administration and operations 20 112
2014 Other services to the public 19 34
2014 None of the above 19 82

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 36 84
2017 Human resources 27 16
2017 Financial management 29 21
2017 Policy 28 47
2017 Project management 41 44
2017 Other services to the public 66 14
2017 None of the above 41 38
2014 Client contact centre 45 11
2014 Administration and operations 31 110
2014 Financial management 34 16
2014 Other services to the public 26 34
2014 None of the above 36 82

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 10 84
2017 Policy 18 47
2017 Project management 16 44
2017 None of the above 21 38
2014 Administration and operations 18 110
2014 Other services to the public 17 34
2014 None of the above 15 82

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 6 84
2017 Information management 0 13
2017 Policy 10 47
2017 None of the above 14 38
2014 Communications or public affairs 0 10
2014 Administration and operations 6 110
2014 Human resources 0 12
2014 None of the above 8 82

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 13 84
2017 Policy 12 47
2017 None of the above 19 38
2014 Communications or public affairs 0 10
2014 Administration and operations 16 110
2014 Human resources 0 12
2014 Other services to the public 21 34
2014 None of the above 12 82

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Information management 0 13
2017 Project management 14 44
2014 Information technology 0 12
2014 None of the above 5 82

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Other services to the public 0 14
2014 Client contact centre 0 11
2014 Communications or public affairs 0 10
2014 Administration and operations 7 110
2014 Human resources 0 12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 15
2017 Administration and operations 8 84
2017 Human resources 0 16
2017 Policy 14 47
2014 Administration and operations 13 110
2014 Human resources 0 12
2014 Financial management 0 16
2014 Other services to the public 17 34

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 8 84
2017 Information management 0 13
2017 None of the above 19 38
2014 Communications or public affairs 0 10
2014 Administration and operations 8 110
2014 None of the above 9 82

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 66 15
2017 Administration and operations 49 84
2017 Human resources 56 16
2017 Financial management 41 21
2017 Information management 49 13
2017 Policy 54 47
2017 Project management 50 44
2017 None of the above 34 38
2014 Client contact centre 46 11
2014 Administration and operations 43 110
2014 Human resources 50 12
2014 Financial management 50 16
2014 Information management 55 13
2014 Other services to the public 41 34
2014 None of the above 50 82

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 9 80
2017 Human resources 0 14
2017 Financial management 0 19
2017 Project management 0 42
2014 Client contact centre 0 11
2014 Administration and operations 11 103
2014 Human resources 0 12
2014 Information management 0 11
2014 Information technology 0 11

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 16 80
2017 Policy 17 44
2017 Project management 12 42
2014 Client contact centre 0 11
2014 Administration and operations 11 103
2014 Human resources 0 12
2014 Other services to the public 13 33
2014 None of the above 9 77

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Human resources 0 14
2017 Financial management 0 19
2014 Client contact centre 0 11
2014 Communications or public affairs 0 10
2014 Administration and operations 7 103
2014 Information management 0 11
2014 Information technology 0 11
2014 Other services to the public 13 33
2014 None of the above 0 77

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Administration and operations 0 80
2017 Information management 0 12
2017 Project management 0 42
2017 Other services to the public 0 13
2017 None of the above 0 35
2014 Communications or public affairs 0 10
2014 Administration and operations 5 103
2014 Human resources 0 12
2014 Financial management 0 14
2014 Information management 0 11
2014 Information technology 0 11
2014 None of the above 0 77

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 14
2017 Financial management 0 19
2017 Other services to the public 0 13
2014 Client contact centre 0 11
2014 Communications or public affairs 0 10
2014 Information management 0 11
2014 Information technology 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Information management 0 12
2014 Administration and operations 5 103
2014 Human resources 0 12
2014 Financial management 0 14
2014 Information technology 0 11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 11 80
2017 Information management 0 12
2017 Policy 26 44
2017 Project management 14 42
2014 Administration and operations 7 103
2014 Human resources 0 12
2014 Information technology 0 11
2014 Other services to the public 0 33
2014 None of the above 11 77

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Administration and operations 10 80
2017 Information management 47 12
2017 Policy 19 44
2014 Client contact centre 0 11
2014 Administration and operations 8 103
2014 Human resources 0 12
2014 None of the above 8 77

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Policy 13 44
2017 Project management 12 42
2017 None of the above 14 35
2014 Client contact centre 0 11
2014 Administration and operations 7 103
2014 None of the above 21 77

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 23 80
2017 Policy 38 44
2017 Project management 32 42
2017 Other services to the public 38 13
2017 None of the above 26 35
2014 Administration and operations 18 103
2014 Other services to the public 20 33
2014 None of the above 35 77

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Administration and operations 7 80
2017 Policy 13 44
2017 Project management 14 42
2014 Human resources 0 12
2014 None of the above 8 77

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 30 80
2017 Human resources 31 14
2017 Financial management 37 19
2017 Policy 47 44
2017 Project management 46 42
2017 Other services to the public 61 13
2017 None of the above 55 35
2014 Client contact centre 45 11
2014 Administration and operations 41 103
2014 Human resources 59 12
2014 Financial management 32 14
2014 Information management 67 11
2014 Information technology 63 11
2014 Other services to the public 38 33
2014 None of the above 59 77

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Human resources 0 14
2017 Information management 0 12
2017 Other services to the public 0 13
2014 Client contact centre 0 11
2014 Communications or public affairs 0 10
2014 Administration and operations 0 103
2014 Financial management 0 14
2014 Information technology 0 11
2014 Other services to the public 0 33

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 60 14
2017 Administration and operations 64 80
2017 Human resources 61 14
2017 Financial management 43 19
2017 Information management 48 12
2017 Policy 68 44
2017 Project management 60 42
2017 Other services to the public 60 13
2017 None of the above 45 35
2014 Communications or public affairs 60 10
2014 Administration and operations 58 103
2014 Financial management 69 14
2014 Information management 55 11
2014 Information technology 82 11
2014 Other services to the public 59 33
2014 None of the above 76 77

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Human resources 0 14
2017 Financial management 0 19
2017 Information management 0 12
2017 Policy 0 44
2017 Project management 0 42
2017 Other services to the public 0 13

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 10 80
2017 None of the above 21 35
2014 Administration and operations 11 103
2014 Financial management 0 14
2014 Information management 0 11
2014 Information technology 0 11
2014 Other services to the public 21 33
2014 None of the above 11 77

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 93 7 15
2017 Administration and operations 91 9 84
2017 Human resources 84 16 16
2017 Financial management 79 21 21
2017 Information management 100 0 13
2017 Policy 82 18 47
2017 Project management 91 9 44
2017 Other services to the public 94 6 14
2017 None of the above 95 5 38

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 21 24 4 7 22 9 49 15 75
2017 Federal regulators 0 6 20 33 0 40 0 10 56 15
2017 Compliance, inspection and enforcement 3 17 22 3 3 44 8 41 13 30
2017 Communications or public affairs 7 15 20 3 3 47 4 45 14 124
2017 Access to information and privacy 39 7 8 7 7 31 0 67 21 12
2017 Security 36 47 6 0 0 0 11 93 0 14
2017 Science and technology 3 18 28 5 1 38 7 37 12 68
2017 Legal services 14 12 15 11 10 34 4 41 34 46
2017 Administration and operations 14 19 23 5 4 31 5 51 13 702
2017 Human resources 19 20 15 4 4 26 12 63 13 164
2017 Financial management 13 17 25 3 3 32 8 50 9 266
2017 Procurement 22 22 16 0 6 28 5 66 9 18
2017 Real property 5 28 25 4 0 38 0 54 6 23
2017 Information management 16 17 28 3 4 30 2 49 10 114
2017 Information technology 16 17 26 2 4 30 5 50 10 91
2017 Internal audit 6 12 22 6 6 44 6 34 22 17
2017 Evaluation 0 28 12 3 6 34 16 56 19 25
2017 Data sciences 9 13 13 4 9 43 9 45 28 22
2017 Policy 7 12 21 7 6 41 6 36 25 383
2017 Project management 10 17 23 5 6 33 6 45 18 339
2017 Other services to the public 10 16 29 5 7 27 5 39 18 114
2017 None of the above 11 15 24 3 3 37 7 47 11 357
2014 Client contact centre 5 24 28 9 4 24 5 42 19 74
2014 Federal regulators 6 8 28 2 8 38 11 26 19 47
2014 Compliance, inspection and enforcement 10 6 14 9 6 47 9 35 33 34
2014 Communications or public affairs 8 10 18 5 2 54 4 42 16 116
2014 Access to information and privacy 12 18 17 0 17 28 6 47 27 17
2014 Security 7 28 7 0 7 43 7 71 14 14
2014 Science and technology 4 18 20 4 7 39 8 41 22 85
2014 Library services 22 12 6 0 0 44 16 84 0 10
2014 Legal services 8 17 28 1 3 34 9 43 7 75
2014 Administration and operations 12 18 26 4 5 30 6 46 13 911
2014 Human resources 13 19 23 4 4 33 5 52 12 164
2014 Financial management 10 17 21 4 4 37 7 49 14 287
2014 Procurement 9 16 34 5 3 25 8 38 12 35
2014 Real property 17 20 15 3 3 40 3 65 9 39
2014 Materiel management 6 22 42 0 0 7 23 40 0 13
2014 Information management 11 17 23 5 7 32 6 44 19 142
2014 Information technology 14 13 21 6 3 34 10 47 16 122
2014 Internal audit 6 7 13 6 7 35 26 33 33 15
2014 Evaluation 16 8 24 0 0 52 0 50 0 25
2014 Other services to the public 11 15 25 7 8 26 8 39 23 230
2014 None of the above 8 14 23 4 8 36 6 39 21 736

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 28 25 4 5 8 4 61 10 76
2017 Federal regulators 14 26 19 27 0 14 0 46 31 15
2017 Compliance, inspection and enforcement 18 29 26 10 3 13 0 54 15 30
2017 Communications or public affairs 16 36 19 7 2 18 2 65 11 124
2017 Access to information and privacy 47 7 15 0 7 24 0 71 10 12
2017 Security 42 47 6 0 0 0 5 94 0 14
2017 Science and technology 20 35 17 7 3 18 0 68 12 68
2017 Legal services 36 27 12 9 8 8 0 68 19 46
2017 Administration and operations 27 30 21 4 3 13 1 67 9 701
2017 Human resources 31 30 12 6 3 11 7 74 11 164
2017 Financial management 24 37 18 4 2 14 1 71 8 267
2017 Procurement 22 44 17 0 6 11 0 74 7 18
2017 Real property 17 42 20 4 0 16 0 71 5 23
2017 Information management 25 32 21 2 3 16 2 69 6 114
2017 Information technology 23 34 20 3 5 15 0 67 10 91
2017 Internal audit 21 28 22 6 6 11 6 60 13 17
2017 Evaluation 9 37 16 3 3 25 6 68 9 25
2017 Data sciences 22 39 4 9 9 13 4 73 22 22
2017 Policy 17 26 21 7 6 22 2 56 16 383
2017 Project management 19 35 17 6 6 14 3 65 14 341
2017 Other services to the public 18 33 26 5 8 10 1 57 14 113
2017 None of the above 22 28 23 4 2 21 2 63 7 358
2014 Client contact centre 12 34 24 12 0 15 4 56 15 74
2014 Federal regulators 11 23 24 6 6 22 8 49 16 47
2014 Compliance, inspection and enforcement 13 26 17 14 9 21 0 49 29 34
2014 Communications or public affairs 18 27 20 6 2 25 2 62 10 115
2014 Access to information and privacy 30 24 12 0 17 17 0 65 21 17
2014 Security 22 35 14 0 7 21 0 73 9 14
2014 Science and technology 22 33 19 8 5 13 0 64 15 85
2014 Library services 22 24 0 6 16 33 0 68 32 10
2014 Legal services 16 32 22 7 1 20 1 61 10 75
2014 Administration and operations 20 30 24 5 4 16 1 61 11 910
2014 Human resources 22 36 15 5 3 17 3 71 10 162
2014 Financial management 23 26 20 7 5 19 1 61 14 287
2014 Procurement 19 24 40 5 0 12 0 49 5 35
2014 Real property 30 23 20 8 3 17 0 63 12 39
2014 Materiel management 20 31 35 0 0 14 0 60 0 13
2014 Information management 22 26 25 6 4 14 3 58 12 142
2014 Information technology 20 28 20 6 2 22 2 63 11 122
2014 Internal audit 13 27 13 6 7 28 5 61 19 15
2014 Evaluation 24 20 16 0 0 40 0 73 0 25
2014 Other services to the public 20 24 21 8 8 17 2 55 19 230
2014 None of the above 16 24 23 6 7 24 1 53 17 736

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 21 79 75
2017 Compliance, inspection and enforcement 25 75 30
2017 Communications or public affairs 17 83 124
2017 Science and technology 13 87 68
2017 Legal services 16 84 46
2017 Administration and operations 17 83 699
2017 Human resources 17 83 163
2017 Financial management 20 80 267
2017 Procurement 0 100 18
2017 Information management 21 79 114
2017 Information technology 8 92 90
2017 Internal audit 28 72 17
2017 Evaluation 22 78 25
2017 Policy 16 84 384
2017 Project management 21 79 339
2017 Other services to the public 21 79 114
2017 None of the above 17 83 355
2014 Client contact centre 17 83 74
2014 Federal regulators 15 85 47
2014 Compliance, inspection and enforcement 26 74 34
2014 Communications or public affairs 17 83 116
2014 Access to information and privacy 47 53 17
2014 Science and technology 14 86 85
2014 Legal services 15 85 75
2014 Administration and operations 16 84 909
2014 Human resources 13 87 164
2014 Financial management 14 86 286
2014 Procurement 12 88 35
2014 Information management 16 84 142
2014 Information technology 8 92 121
2014 Evaluation 20 80 25
2014 Other services to the public 20 80 230
2014 None of the above 17 83 736

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 79 21 15
2017 Communications or public affairs 58 42 19
2017 Science and technology 90 10 10
2017 Administration and operations 82 18 118
2017 Human resources 79 21 28
2017 Financial management 78 22 53
2017 Information management 53 47 24
2017 Policy 72 28 63
2017 Project management 62 38 72
2017 Other services to the public 72 28 24
2017 None of the above 81 19 56
2014 Client contact centre 77 23 13
2014 Communications or public affairs 95 5 20
2014 Science and technology 64 36 11
2014 Legal services 91 9 11
2014 Administration and operations 74 26 143
2014 Human resources 95 5 22
2014 Financial management 81 19 37
2014 Information management 81 19 20
2014 Information technology 80 20 10
2014 Other services to the public 69 31 45
2014 None of the above 69 31 123

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 42 8 0 8 0 0 83 8 12
2017 Communications or public affairs 62 38 0 0 0 0 0 100 0 12
2017 Administration and operations 42 39 6 9 2 1 1 83 11 96
2017 Human resources 59 33 0 4 4 0 0 93 7 23
2017 Financial management 70 26 2 2 0 0 0 96 2 42
2017 Information management 44 35 13 8 0 0 0 79 8 14
2017 Policy 52 35 4 6 0 2 0 89 6 46
2017 Project management 56 28 4 6 4 0 0 85 11 46
2017 Other services to the public 53 42 0 5 0 0 0 95 5 17
2017 None of the above 36 46 6 11 2 0 0 81 13 44
2014 Client contact centre 40 40 10 10 0 0 0 80 10 10
2014 Communications or public affairs 74 21 0 5 0 0 0 95 5 19
2014 Legal services 30 30 11 30 0 0 0 60 30 10
2014 Administration and operations 43 35 6 10 6 0 0 78 16 106
2014 Human resources 48 43 0 5 0 5 0 95 5 21
2014 Financial management 43 25 10 16 6 0 0 68 22 30
2014 Information management 64 8 17 11 0 0 0 72 11 16
2014 Other services to the public 57 26 3 14 0 0 0 83 14 31
2014 None of the above 38 30 12 9 11 0 0 68 20 84

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 45 13 8 4 1 8 73 13 76
2017 Federal regulators 40 33 6 7 7 0 7 78 15 15
2017 Compliance, inspection and enforcement 41 42 13 0 4 0 0 84 4 30
2017 Communications or public affairs 17 48 10 8 5 5 7 74 15 124
2017 Access to information and privacy 24 16 24 7 0 7 22 56 10 12
2017 Security 12 29 18 6 0 0 35 64 9 14
2017 Science and technology 16 53 11 12 1 3 4 74 14 68
2017 Legal services 22 37 8 10 8 6 10 70 21 46
2017 Administration and operations 27 46 9 8 3 2 6 78 12 702
2017 Human resources 22 41 8 6 1 2 21 81 9 164
2017 Financial management 27 52 8 4 2 3 5 85 7 267
2017 Procurement 44 45 11 0 0 0 0 89 0 18
2017 Real property 31 57 8 0 4 0 0 88 4 24
2017 Information management 22 39 13 12 3 3 7 69 17 114
2017 Information technology 20 58 5 5 5 1 6 84 11 91
2017 Internal audit 0 67 11 0 6 6 11 80 7 17
2017 Evaluation 15 48 0 6 3 6 22 87 13 25
2017 Data sciences 35 39 4 13 9 0 0 73 23 22
2017 Policy 21 43 6 8 5 4 13 77 16 383
2017 Project management 25 46 11 8 4 2 4 76 12 341
2017 Other services to the public 27 49 4 10 1 3 6 84 12 114
2017 None of the above 29 43 8 4 1 2 12 84 7 359
2014 Client contact centre 28 49 6 5 7 1 4 81 13 74
2014 Federal regulators 25 32 14 4 12 0 13 65 18 47
2014 Compliance, inspection and enforcement 21 59 6 3 6 3 3 85 9 34
2014 Communications or public affairs 17 42 11 11 3 3 12 70 17 116
2014 Access to information and privacy 36 41 0 0 6 6 11 93 7 17
2014 Security 36 50 0 0 0 0 14 100 0 14
2014 Science and technology 33 51 7 5 0 1 2 87 6 85
2014 Library services 27 28 12 16 0 16 0 67 19 10
2014 Legal services 27 47 7 9 7 1 2 76 17 75
2014 Administration and operations 25 51 12 6 1 1 5 80 7 912
2014 Human resources 27 42 7 3 1 0 21 86 5 164
2014 Financial management 32 49 10 3 1 1 4 85 5 287
2014 Procurement 27 53 16 2 0 0 2 82 2 35
2014 Real property 33 57 7 0 0 0 2 92 0 39
2014 Materiel management 28 49 23 0 0 0 0 77 0 13
2014 Information management 21 52 11 8 1 3 4 79 9 142
2014 Information technology 27 55 10 3 1 4 0 85 4 122
2014 Internal audit 20 46 7 0 7 0 19 82 9 15
2014 Evaluation 24 60 4 4 4 0 4 88 8 25
2014 Other services to the public 29 50 4 5 2 4 5 87 8 231
2014 None of the above 24 46 10 5 2 3 10 80 9 735

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 31 21 1 11 20 9 53 18 76
2017 Federal regulators 0 19 27 7 0 47 0 36 13 15
2017 Compliance, inspection and enforcement 9 17 32 19 4 12 6 31 29 30
2017 Communications or public affairs 3 15 19 8 7 36 11 34 30 123
2017 Access to information and privacy 24 17 8 7 0 22 22 72 13 12
2017 Security 6 17 12 12 0 12 41 50 25 14
2017 Science and technology 5 20 23 12 7 28 5 38 28 68
2017 Legal services 12 10 19 6 8 30 16 40 25 46
2017 Administration and operations 11 23 21 8 5 24 8 50 19 704
2017 Human resources 13 17 19 3 2 25 20 56 10 164
2017 Financial management 9 26 22 8 3 22 9 51 17 267
2017 Procurement 22 22 27 12 6 0 11 49 20 18
2017 Real property 5 36 21 8 0 30 0 59 12 23
2017 Information management 15 16 23 4 8 20 14 48 17 114
2017 Information technology 9 21 35 8 2 15 10 41 13 91
2017 Internal audit 6 17 23 0 6 49 0 44 11 17
2017 Evaluation 13 22 13 9 0 24 19 61 17 25
2017 Data sciences 4 30 4 4 5 47 4 72 19 22
2017 Policy 4 9 21 9 6 35 15 27 31 382
2017 Project management 5 23 24 9 7 26 6 42 24 339
2017 Other services to the public 7 20 20 12 6 22 13 42 28 114
2017 None of the above 8 23 19 7 6 25 12 49 20 358
2014 Client contact centre 5 23 18 18 5 23 8 40 34 74
2014 Federal regulators 4 15 23 6 10 34 9 33 27 47
2014 Compliance, inspection and enforcement 15 20 29 3 6 18 10 48 12 34
2014 Communications or public affairs 5 9 27 7 4 31 17 26 21 116
2014 Access to information and privacy 0 18 18 17 6 23 18 31 39 17
2014 Security 21 7 35 8 14 7 8 33 26 14
2014 Science and technology 6 21 22 10 9 26 6 39 28 85
2014 Library services 6 17 6 16 0 55 0 51 35 10
2014 Legal services 4 13 29 13 7 24 9 26 30 75
2014 Administration and operations 9 21 26 9 4 23 8 43 19 913
2014 Human resources 9 18 22 7 2 17 26 47 14 164
2014 Financial management 7 22 27 9 4 25 7 41 20 286
2014 Procurement 7 30 29 3 8 14 9 48 15 35
2014 Real property 7 28 20 5 3 34 2 56 12 39
2014 Materiel management 15 14 46 0 0 25 0 39 0 13
2014 Information management 7 26 27 6 5 20 10 47 15 142
2014 Information technology 10 19 30 4 3 25 9 44 11 122
2014 Internal audit 0 25 21 20 0 21 13 38 31 15
2014 Evaluation 8 20 24 4 8 36 0 44 19 25
2014 Other services to the public 6 25 26 10 8 17 9 41 24 230
2014 None of the above 6 15 24 11 7 25 12 33 29 734

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 41 5 5 2 5 8 86 9 76
2017 Federal regulators 40 25 6 7 0 14 7 83 9 15
2017 Compliance, inspection and enforcement 44 29 12 0 0 14 0 86 0 30
2017 Communications or public affairs 33 29 12 0 0 19 7 84 0 124
2017 Access to information and privacy 40 8 8 15 0 7 22 68 21 12
2017 Security 18 29 6 0 0 12 35 89 0 14
2017 Science and technology 25 39 12 11 3 7 4 72 15 68
2017 Legal services 38 12 17 2 4 16 12 68 8 46
2017 Administration and operations 38 32 10 3 1 10 6 84 4 704
2017 Human resources 42 26 2 1 2 7 19 93 4 164
2017 Financial management 37 32 9 4 1 11 5 83 6 267
2017 Procurement 38 50 6 5 0 0 0 89 5 18
2017 Real property 25 42 13 0 4 17 0 80 5 23
2017 Information management 29 36 11 5 2 9 7 79 8 114
2017 Information technology 42 35 7 1 2 8 5 88 4 91
2017 Internal audit 16 45 22 6 0 6 5 69 6 17
2017 Evaluation 19 37 3 6 3 9 22 81 14 25
2017 Data sciences 61 13 4 4 0 18 0 90 5 22
2017 Policy 27 29 10 4 1 16 13 79 7 384
2017 Project management 31 36 13 3 3 10 4 78 7 340
2017 Other services to the public 36 29 13 4 2 8 9 78 7 114
2017 None of the above 33 31 8 3 3 10 12 81 8 358
2014 Client contact centre 29 30 14 8 3 11 5 71 13 74
2014 Federal regulators 25 24 13 8 2 15 13 68 13 47
2014 Compliance, inspection and enforcement 27 38 9 3 12 9 3 74 17 34
2014 Communications or public affairs 28 27 15 4 4 11 11 70 11 116
2014 Access to information and privacy 24 41 12 0 0 12 11 85 0 17
2014 Security 36 50 0 0 0 0 14 100 0 14
2014 Science and technology 35 45 8 1 3 4 4 87 4 85
2014 Library services 27 50 0 0 0 22 0 100 0 10
2014 Legal services 33 30 19 4 3 7 4 71 7 75
2014 Administration and operations 34 33 13 5 2 8 5 77 8 913
2014 Human resources 31 33 8 4 3 1 20 80 10 164
2014 Financial management 34 36 11 5 2 8 3 79 8 287
2014 Procurement 40 28 17 2 5 5 2 73 8 35
2014 Real property 33 33 10 3 3 19 0 81 6 39
2014 Materiel management 31 53 16 0 0 0 0 84 0 13
2014 Information management 32 34 15 2 3 10 3 76 6 142
2014 Information technology 41 34 10 2 3 9 2 83 5 121
2014 Internal audit 27 32 7 13 0 7 13 74 17 15
2014 Evaluation 28 29 4 12 4 20 4 74 21 25
2014 Other services to the public 31 29 11 6 4 13 5 74 12 231
2014 None of the above 28 27 15 6 4 11 10 70 12 734

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 39 11 8 4 11 8 73 14 76
2017 Federal regulators 27 26 13 14 0 13 7 67 17 15
2017 Compliance, inspection and enforcement 37 20 19 10 4 7 3 64 16 30
2017 Communications or public affairs 27 31 12 2 0 20 7 80 3 122
2017 Access to information and privacy 40 8 16 7 0 7 22 68 10 12
2017 Security 18 35 6 0 0 6 35 90 0 14
2017 Science and technology 20 32 17 11 5 11 4 61 19 68
2017 Legal services 24 17 19 6 4 20 10 59 14 46
2017 Administration and operations 29 31 14 4 2 13 6 75 8 700
2017 Human resources 27 33 8 3 1 8 20 83 6 162
2017 Financial management 28 35 12 8 2 10 4 73 12 267
2017 Procurement 22 39 22 11 0 6 0 64 12 18
2017 Real property 21 43 16 4 0 16 0 76 5 23
2017 Information management 22 29 17 5 2 17 7 67 10 113
2017 Information technology 29 35 13 1 2 16 5 80 4 90
2017 Internal audit 10 51 17 11 0 6 5 69 13 17
2017 Evaluation 13 41 10 3 0 12 22 81 5 25
2017 Data sciences 30 30 9 0 0 31 0 87 0 22
2017 Policy 18 29 15 4 3 19 13 69 10 384
2017 Project management 22 34 16 9 3 13 4 67 14 339
2017 Other services to the public 21 26 19 7 4 14 9 61 14 114
2017 None of the above 23 31 14 7 1 13 10 70 11 359
2014 Client contact centre 15 41 19 8 0 12 5 67 10 74
2014 Federal regulators 17 21 17 12 0 21 13 57 18 47
2014 Compliance, inspection and enforcement 16 35 9 3 15 21 3 66 23 34
2014 Communications or public affairs 18 27 16 8 3 16 12 62 16 116
2014 Access to information and privacy 18 36 23 0 6 6 11 65 7 17
2014 Security 14 21 28 8 7 14 8 45 19 14
2014 Science and technology 20 41 18 5 5 8 4 68 12 85
2014 Library services 6 40 16 0 16 22 0 59 20 10
2014 Legal services 19 32 20 7 3 17 4 63 12 75
2014 Administration and operations 27 32 15 6 3 11 5 71 11 913
2014 Human resources 21 32 12 8 3 4 19 69 15 164
2014 Financial management 25 37 13 6 4 12 3 72 12 287
2014 Procurement 27 40 21 2 3 5 2 72 5 35
2014 Real property 28 28 18 3 5 16 2 69 9 39
2014 Materiel management 31 53 16 0 0 0 0 84 0 13
2014 Information management 22 42 15 3 1 14 3 77 6 142
2014 Information technology 29 32 17 2 2 16 2 74 5 121
2014 Internal audit 27 19 14 13 7 7 13 57 25 15
2014 Evaluation 24 36 4 8 8 16 4 75 20 25
2014 Other services to the public 21 28 15 13 4 13 5 60 22 231
2014 None of the above 17 27 18 7 7 14 10 58 18 735
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 27 9 4 7 0 0 80 11 76
2017 Federal regulators 54 13 0 26 7 0 0 67 33 15
2017 Compliance, inspection and enforcement 56 22 9 10 3 0 0 78 13 30
2017 Communications or public affairs 54 25 7 7 4 1 1 81 12 124
2017 Access to information and privacy 70 7 0 7 16 0 0 77 23 12
2017 Security 82 12 6 0 0 0 0 94 0 14
2017 Science and technology 52 19 13 9 5 0 1 72 15 68
2017 Legal services 36 45 2 2 14 2 0 82 16 46
2017 Administration and operations 54 25 9 6 5 2 0 81 11 700
2017 Human resources 63 21 8 6 2 0 0 84 8 164
2017 Financial management 49 29 8 5 7 0 1 79 12 266
2017 Procurement 55 34 6 0 5 0 0 89 5 18
2017 Real property 25 35 16 16 8 0 0 60 24 24
2017 Information management 42 38 7 9 4 1 0 80 13 114
2017 Information technology 55 23 11 3 6 1 0 80 10 91
2017 Internal audit 33 34 17 6 11 0 0 67 17 17
2017 Evaluation 31 44 6 6 13 0 0 75 19 25
2017 Data sciences 52 35 4 9 0 0 0 86 9 22
2017 Policy 54 24 7 10 6 0 0 78 16 382
2017 Project management 50 26 8 7 6 1 1 77 14 339
2017 Other services to the public 46 26 5 9 10 3 1 75 19 114
2017 None of the above 52 27 6 7 6 2 1 81 13 359

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 27 10 4 6 2 0 79 10 76
2017 Federal regulators 40 26 6 14 14 0 0 66 27 15
2017 Compliance, inspection and enforcement 40 38 6 6 6 3 0 81 13 30
2017 Communications or public affairs 61 21 6 4 3 4 1 87 7 124
2017 Access to information and privacy 53 16 0 7 7 8 8 83 17 12
2017 Security 65 23 6 0 0 6 0 94 0 14
2017 Science and technology 59 13 17 7 3 1 0 73 9 68
2017 Legal services 55 25 0 6 12 2 0 82 18 46
2017 Administration and operations 56 25 9 4 4 2 0 83 8 702
2017 Human resources 66 22 7 3 1 1 0 88 4 164
2017 Financial management 50 26 11 6 5 2 1 78 12 267
2017 Procurement 67 17 11 0 5 0 0 84 5 18
2017 Real property 30 24 29 13 4 0 0 54 17 23
2017 Information management 47 26 12 10 3 3 0 75 13 114
2017 Information technology 60 22 9 2 5 2 0 83 8 91
2017 Internal audit 44 34 11 0 11 0 0 78 11 17
2017 Evaluation 34 47 6 0 10 3 0 84 10 25
2017 Data sciences 78 13 0 0 9 0 0 91 9 22
2017 Policy 59 19 8 6 5 2 0 80 12 381
2017 Project management 53 24 10 5 6 1 0 79 11 338
2017 Other services to the public 58 16 9 8 8 2 1 76 16 113
2017 None of the above 50 28 8 5 5 3 1 81 11 359

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 43 20 6 10 5 0 62 17 76
2017 Federal regulators 7 60 13 7 7 6 0 71 15 15
2017 Compliance, inspection and enforcement 28 43 19 0 10 0 0 71 10 30
2017 Communications or public affairs 17 47 16 12 5 2 1 66 17 123
2017 Access to information and privacy 46 7 15 8 16 8 0 58 26 12
2017 Security 30 35 23 0 0 12 0 73 0 14
2017 Science and technology 26 45 13 8 4 4 0 74 12 68
2017 Legal services 18 45 14 11 10 2 0 64 22 46
2017 Administration and operations 26 42 16 9 5 3 0 69 15 701
2017 Human resources 30 39 16 7 3 4 0 72 11 164
2017 Financial management 18 40 15 10 7 8 0 64 19 265
2017 Procurement 6 44 17 11 6 17 0 60 20 18
2017 Real property 20 48 24 4 0 4 0 71 4 24
2017 Information management 19 45 13 10 6 7 0 69 17 114
2017 Information technology 14 34 28 13 6 5 0 50 21 91
2017 Internal audit 11 44 17 11 6 11 0 62 19 17
2017 Evaluation 13 50 16 16 0 5 0 66 17 25
2017 Data sciences 21 39 18 9 5 9 0 66 15 22
2017 Policy 16 41 16 12 9 5 0 60 23 384
2017 Project management 16 44 16 13 7 4 0 62 21 341
2017 Other services to the public 24 31 22 9 7 6 0 59 17 113
2017 None of the above 18 49 11 10 7 3 1 71 17 358

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 34 26 11 11 2 0 50 23 76
2017 Federal regulators 13 41 0 27 13 6 0 57 43 15
2017 Compliance, inspection and enforcement 13 46 19 13 10 0 0 59 22 30
2017 Communications or public affairs 14 38 19 19 8 3 0 53 27 123
2017 Access to information and privacy 46 15 8 7 7 17 0 72 17 12
2017 Security 24 41 12 17 6 0 0 65 23 14
2017 Science and technology 20 33 20 9 15 3 0 55 25 68
2017 Legal services 8 45 12 21 14 0 0 53 35 46
2017 Administration and operations 18 39 17 15 8 2 0 59 23 701
2017 Human resources 25 46 14 7 7 1 0 72 14 164
2017 Financial management 11 43 19 14 10 3 0 56 25 267
2017 Procurement 22 49 6 12 11 0 0 71 23 18
2017 Real property 13 24 32 23 8 0 0 37 32 24
2017 Information management 15 38 24 10 8 5 0 56 19 114
2017 Information technology 10 37 35 6 9 3 0 48 16 91
2017 Internal audit 0 38 11 22 11 17 0 46 40 17
2017 Evaluation 9 43 19 13 16 0 0 52 29 25
2017 Data sciences 17 39 13 31 0 0 0 56 31 22
2017 Policy 11 33 18 19 16 3 0 45 36 383
2017 Project management 12 34 21 17 13 3 0 48 31 340
2017 Other services to the public 15 28 17 21 18 2 0 43 39 114
2017 None of the above 13 37 19 19 8 2 1 52 28 359

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 19 17 19 24 0 3 38 44 75
2017 Federal regulators 27 27 26 0 20 0 0 54 20 15
2017 Compliance, inspection and enforcement 0 27 25 15 33 0 0 27 48 30
2017 Communications or public affairs 6 24 22 18 27 0 2 31 47 124
2017 Access to information and privacy 17 0 37 14 23 0 8 18 41 12
2017 Security 29 12 0 29 30 0 0 41 59 14
2017 Science and technology 13 32 21 12 21 0 0 46 33 68
2017 Legal services 16 23 10 12 39 0 0 39 51 46
2017 Administration and operations 18 18 22 16 23 0 3 37 41 702
2017 Human resources 12 17 20 20 29 0 3 29 50 163
2017 Financial management 18 25 17 14 25 1 0 43 39 266
2017 Procurement 11 27 22 22 17 0 0 38 39 18
2017 Real property 30 12 17 17 25 0 0 42 41 23
2017 Information management 17 19 18 16 26 0 4 38 44 113
2017 Information technology 23 27 17 9 20 0 3 53 30 91
2017 Internal audit 11 45 11 5 28 0 0 56 33 17
2017 Evaluation 40 30 17 7 7 0 0 70 14 23
2017 Data sciences 35 22 17 9 17 0 0 57 26 22
2017 Policy 18 21 23 13 23 0 2 40 36 382
2017 Project management 15 20 22 14 28 0 1 36 42 341
2017 Other services to the public 20 26 21 10 23 0 1 46 33 114
2017 None of the above 19 20 22 18 17 0 4 41 37 357

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 28 22 12 9 0 4 55 22 74
2017 Federal regulators 26 34 20 6 14 0 0 60 20 15
2017 Compliance, inspection and enforcement 26 27 23 6 16 0 3 54 23 30
2017 Communications or public affairs 12 29 24 22 11 0 2 41 34 124
2017 Access to information and privacy 15 16 31 16 14 0 8 33 33 12
2017 Security 18 12 41 18 12 0 0 30 29 14
2017 Science and technology 18 16 34 24 8 0 0 34 32 68
2017 Legal services 18 20 41 8 14 0 0 38 21 46
2017 Administration and operations 21 26 24 16 12 0 1 48 28 703
2017 Human resources 17 23 33 18 8 0 1 41 26 163
2017 Financial management 15 23 28 16 16 0 2 39 33 266
2017 Procurement 17 17 45 6 11 0 5 35 17 18
2017 Real property 18 16 29 21 16 0 0 34 37 23
2017 Information management 20 28 26 13 13 0 2 48 26 114
2017 Information technology 25 27 22 19 6 0 0 52 26 91
2017 Internal audit 22 39 22 11 6 0 0 62 17 17
2017 Evaluation 22 16 25 28 9 0 0 38 37 25
2017 Data sciences 22 44 25 5 4 0 0 66 9 22
2017 Policy 15 28 23 20 12 0 1 44 33 384
2017 Project management 14 25 28 19 13 0 1 39 33 340
2017 Other services to the public 14 28 26 13 18 1 1 42 31 112
2017 None of the above 13 29 25 18 12 0 3 43 31 357

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 28 19 12 6 0 6 60 20 76
2017 Federal regulators 35 29 21 0 7 0 7 69 8 14
2017 Compliance, inspection and enforcement 23 35 16 13 6 0 8 62 20 30
2017 Communications or public affairs 10 28 20 23 16 0 3 39 40 122
2017 Access to information and privacy 31 24 15 14 7 0 8 60 24 12
2017 Security 29 18 17 24 12 0 0 47 36 14
2017 Science and technology 28 25 24 16 7 0 1 53 23 68
2017 Legal services 23 36 22 8 10 0 2 60 18 45
2017 Administration and operations 25 26 25 15 8 0 1 52 23 703
2017 Human resources 25 26 26 15 6 1 2 52 21 163
2017 Financial management 19 23 27 17 12 0 1 43 29 266
2017 Procurement 22 22 45 0 6 0 5 47 6 18
2017 Real property 16 16 35 28 4 0 0 33 32 24
2017 Information management 27 32 17 13 9 0 2 61 22 114
2017 Information technology 27 33 21 13 3 2 1 62 16 91
2017 Internal audit 28 34 21 12 6 0 0 62 17 17
2017 Evaluation 28 47 15 3 6 0 0 75 9 25
2017 Data sciences 30 43 22 4 0 0 0 74 4 22
2017 Policy 15 27 28 16 14 0 1 42 30 383
2017 Project management 20 28 26 15 10 0 1 48 25 340
2017 Other services to the public 22 25 19 19 10 1 3 50 30 113
2017 None of the above 18 31 23 14 9 0 5 51 24 356

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 27 26 13 13 0 4 46 27 76
2017 Federal regulators 26 33 27 0 7 7 0 64 7 15
2017 Compliance, inspection and enforcement 25 17 19 13 19 3 3 45 34 30
2017 Communications or public affairs 17 27 21 20 13 0 2 45 34 124
2017 Access to information and privacy 23 0 22 16 31 0 8 25 51 12
2017 Security 29 29 12 18 12 0 0 59 29 14
2017 Science and technology 25 21 17 24 12 0 0 47 36 67
2017 Legal services 20 28 25 16 10 0 2 48 26 46
2017 Administration and operations 23 23 23 15 12 1 2 47 29 701
2017 Human resources 17 23 25 19 16 0 1 40 35 163
2017 Financial management 18 21 21 16 21 0 3 41 38 267
2017 Procurement 33 22 28 6 12 0 0 55 17 18
2017 Real property 21 22 12 29 17 0 0 43 45 23
2017 Information management 21 24 16 13 24 1 2 46 38 114
2017 Information technology 23 20 19 26 11 2 0 43 37 91
2017 Internal audit 28 22 33 6 11 0 0 51 17 17
2017 Evaluation 35 28 22 6 6 0 3 64 13 25
2017 Data sciences 23 49 9 5 14 0 0 73 18 21
2017 Policy 15 23 19 22 18 1 2 39 41 384
2017 Project management 16 25 24 18 15 0 1 41 34 340
2017 Other services to the public 14 27 23 8 25 1 2 42 34 114
2017 None of the above 14 28 20 18 14 1 6 45 33 358

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 24 10 1 4 0 13 83 6 76
2017 Federal regulators 39 34 13 0 0 0 13 85 0 15
2017 Compliance, inspection and enforcement 56 16 12 3 6 0 6 77 10 30
2017 Communications or public affairs 31 29 15 11 11 0 3 62 23 124
2017 Access to information and privacy 47 14 7 7 0 0 24 81 9 12
2017 Security 42 23 6 0 6 0 24 85 8 14
2017 Science and technology 40 38 11 8 3 0 1 79 11 68
2017 Legal services 45 27 10 2 8 0 8 79 11 46
2017 Administration and operations 48 22 15 5 4 0 7 75 9 700
2017 Human resources 46 19 16 6 3 1 9 72 10 162
2017 Financial management 38 24 18 7 7 1 5 65 15 267
2017 Procurement 47 30 12 0 0 0 11 87 0 17
2017 Real property 43 16 25 12 0 0 4 61 13 23
2017 Information management 42 21 13 7 1 1 16 75 9 114
2017 Information technology 56 19 10 2 3 0 10 83 6 91
2017 Internal audit 39 39 11 0 6 0 6 82 6 17
2017 Evaluation 39 48 6 0 3 0 3 91 3 24
2017 Data sciences 59 27 9 0 0 0 5 90 0 21
2017 Policy 32 30 16 10 8 0 5 65 19 384
2017 Project management 38 29 15 8 5 0 5 70 14 340
2017 Other services to the public 36 30 15 6 6 1 7 71 13 114
2017 None of the above 34 25 15 7 6 0 13 68 15 358

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 21 18 10 6 0 2 64 17 76
2017 Federal regulators 27 28 32 13 0 0 0 55 13 15
2017 Compliance, inspection and enforcement 36 36 19 6 3 0 0 72 10 30
2017 Communications or public affairs 28 26 23 12 10 0 0 54 23 123
2017 Access to information and privacy 39 23 15 16 0 0 8 67 17 12
2017 Security 24 24 23 24 6 0 0 47 29 14
2017 Science and technology 27 30 20 20 3 0 0 58 22 68
2017 Legal services 24 33 23 10 10 0 0 57 19 46
2017 Administration and operations 25 31 25 11 7 0 1 57 19 701
2017 Human resources 33 24 25 12 5 0 1 57 17 164
2017 Financial management 23 27 24 15 10 0 1 51 25 266
2017 Procurement 22 51 11 11 0 0 5 77 12 18
2017 Real property 25 8 31 28 4 0 4 34 33 24
2017 Information management 27 26 25 16 6 0 1 53 22 114
2017 Information technology 44 26 17 6 7 0 0 70 13 91
2017 Internal audit 44 17 17 6 17 0 0 61 22 17
2017 Evaluation 17 33 37 13 0 0 0 50 13 24
2017 Data sciences 39 30 26 4 0 0 0 70 4 22
2017 Policy 19 28 28 14 11 0 0 47 24 383
2017 Project management 22 30 26 11 10 0 0 52 21 339
2017 Other services to the public 14 35 26 11 11 2 1 51 22 114
2017 None of the above 20 31 26 12 7 1 3 52 20 356

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 33 18 7 5 1 3 69 13 75
2017 Federal regulators 40 33 6 7 14 0 0 73 21 15
2017 Compliance, inspection and enforcement 28 36 19 3 6 3 4 69 10 30
2017 Communications or public affairs 23 37 21 10 9 0 1 60 19 123
2017 Access to information and privacy 54 14 0 16 7 0 8 75 25 12
2017 Security 24 41 18 18 0 0 0 65 18 14
2017 Science and technology 34 26 20 14 5 0 0 60 20 68
2017 Legal services 20 31 24 18 8 0 0 51 25 46
2017 Administration and operations 30 30 23 10 3 1 3 63 13 699
2017 Human resources 32 36 18 8 2 1 3 71 10 164
2017 Financial management 26 30 25 10 7 0 2 57 17 264
2017 Procurement 22 45 16 6 6 0 5 70 12 18
2017 Real property 20 17 24 24 12 0 4 38 37 24
2017 Information management 27 28 20 14 5 2 3 58 20 114
2017 Information technology 31 37 17 8 4 2 0 70 13 91
2017 Internal audit 21 17 34 0 22 6 0 40 24 17
2017 Evaluation 10 29 44 13 3 0 0 39 17 24
2017 Data sciences 26 13 39 22 0 0 0 39 22 22
2017 Policy 16 33 27 13 9 0 0 50 23 383
2017 Project management 18 35 26 14 7 0 0 53 21 340
2017 Other services to the public 22 29 22 14 7 3 3 54 23 114
2017 None of the above 20 33 26 9 6 1 5 56 16 356

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 23 26 9 4 1 5 59 13 76
2017 Federal regulators 27 26 40 7 0 0 0 53 7 15
2017 Compliance, inspection and enforcement 25 26 19 22 3 0 4 53 27 30
2017 Communications or public affairs 16 34 24 18 9 0 0 49 27 123
2017 Access to information and privacy 39 30 0 16 7 0 8 75 25 12
2017 Security 42 12 23 12 6 6 0 57 19 14
2017 Science and technology 31 28 23 11 8 0 0 59 18 68
2017 Legal services 8 38 36 12 6 0 0 46 18 45
2017 Administration and operations 22 33 23 12 6 1 1 57 19 702
2017 Human resources 29 29 24 11 5 0 2 59 16 163
2017 Financial management 17 31 26 15 9 0 1 49 24 265
2017 Procurement 16 50 17 11 0 0 5 70 12 18
2017 Real property 16 12 40 8 24 0 0 28 32 24
2017 Information management 25 25 17 17 10 1 6 54 28 113
2017 Information technology 27 22 26 17 5 1 1 50 23 91
2017 Internal audit 16 45 22 11 6 0 0 61 17 17
2017 Evaluation 13 43 30 10 3 0 0 57 14 24
2017 Data sciences 26 40 13 13 9 0 0 65 22 22
2017 Policy 12 32 28 17 11 0 0 44 28 382
2017 Project management 14 31 24 18 12 0 0 46 30 340
2017 Other services to the public 13 34 19 18 11 3 3 50 30 114
2017 None of the above 20 33 22 13 7 1 4 56 21 356

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 25 12 16 5 1 5 65 23 76
2017 Federal regulators 21 33 20 14 13 0 0 53 27 15
2017 Compliance, inspection and enforcement 19 32 16 16 13 0 4 53 30 30
2017 Communications or public affairs 18 27 27 21 6 0 0 46 27 123
2017 Access to information and privacy 40 29 0 16 7 0 8 75 25 12
2017 Security 30 24 17 6 18 0 6 57 25 14
2017 Science and technology 33 26 16 12 13 0 0 59 25 68
2017 Legal services 18 29 25 15 12 0 0 47 27 46
2017 Administration and operations 26 29 21 13 8 0 2 57 21 702
2017 Human resources 30 29 26 9 4 0 1 60 14 163
2017 Financial management 21 25 27 15 9 0 2 47 25 266
2017 Procurement 22 39 23 12 0 0 5 64 12 18
2017 Real property 16 21 20 27 12 0 4 38 41 24
2017 Information management 28 26 20 13 9 0 3 56 23 114
2017 Information technology 26 33 25 11 3 0 2 60 14 91
2017 Internal audit 22 33 17 11 17 0 0 55 28 17
2017 Evaluation 26 34 20 13 7 0 0 60 20 24
2017 Data sciences 22 31 25 17 5 0 0 53 22 22
2017 Policy 14 29 24 18 15 0 0 43 33 383
2017 Project management 17 32 22 15 13 0 0 50 28 339
2017 Other services to the public 16 31 19 15 11 3 3 51 28 114
2017 None of the above 20 35 21 11 8 1 4 58 21 355

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 31 16 5 4 1 5 74 9 76
2017 Federal regulators 20 47 27 0 0 0 6 71 0 15
2017 Compliance, inspection and enforcement 17 38 26 13 6 0 0 55 19 30
2017 Communications or public affairs 23 34 26 9 7 0 0 57 16 123
2017 Access to information and privacy 46 23 0 8 15 0 8 75 25 12
2017 Security 41 41 6 12 0 0 0 82 12 14
2017 Science and technology 39 32 20 5 4 0 0 71 9 68
2017 Legal services 30 24 23 20 4 0 0 53 24 46
2017 Administration and operations 29 31 19 12 5 1 2 62 18 698
2017 Human resources 31 27 26 10 5 0 1 59 15 164
2017 Financial management 24 28 26 13 8 0 1 52 21 266
2017 Procurement 28 39 22 6 0 0 5 70 6 18
2017 Real property 21 21 34 20 0 0 4 43 21 23
2017 Information management 32 34 15 10 5 1 2 69 15 113
2017 Information technology 38 37 12 2 8 2 1 78 10 91
2017 Internal audit 17 55 17 5 6 0 0 72 11 17
2017 Evaluation 17 50 10 20 0 0 3 70 20 24
2017 Data sciences 44 34 13 0 9 0 0 78 9 22
2017 Policy 30 36 16 10 7 0 1 66 17 382
2017 Project management 24 29 26 13 7 0 0 53 21 339
2017 Other services to the public 24 28 30 5 9 3 1 54 14 113
2017 None of the above 22 36 20 10 5 1 5 62 17 356

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 15 11 6 4 0 5 77 11 76
2017 Federal regulators 61 13 6 0 13 0 6 79 14 15
2017 Compliance, inspection and enforcement 58 16 6 10 6 0 3 77 17 30
2017 Communications or public affairs 54 20 11 8 6 0 1 75 14 124
2017 Access to information and privacy 60 8 7 8 7 0 8 75 17 12
2017 Security 47 24 18 12 0 0 0 71 12 14
2017 Science and technology 50 27 15 5 3 0 0 77 8 68
2017 Legal services 59 24 10 2 6 0 0 82 8 46
2017 Administration and operations 53 23 13 5 4 0 2 78 10 700
2017 Human resources 57 18 9 9 3 1 3 78 12 164
2017 Financial management 50 22 14 8 4 0 2 74 11 266
2017 Procurement 39 27 16 6 6 0 6 70 13 18
2017 Real property 33 36 15 8 8 0 0 69 16 24
2017 Information management 45 20 17 10 4 1 3 68 15 112
2017 Information technology 61 19 8 4 7 1 1 81 11 91
2017 Internal audit 50 6 17 22 6 0 0 55 28 17
2017 Evaluation 50 31 13 3 3 0 0 81 6 25
2017 Data sciences 44 26 17 9 4 0 0 70 13 22
2017 Policy 40 22 15 13 10 0 0 62 23 384
2017 Project management 44 24 13 9 9 0 1 69 18 341
2017 Other services to the public 42 32 13 5 6 1 2 76 11 114
2017 None of the above 46 20 17 9 4 0 3 69 14 359

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 62 9 6 10 4 2 7 78 15 76
2017 Federal regulators 60 27 0 0 7 0 6 93 7 15
2017 Compliance, inspection and enforcement 71 6 6 6 6 0 4 80 13 30
2017 Communications or public affairs 71 19 4 3 1 1 1 92 4 124
2017 Access to information and privacy 69 8 0 7 7 0 8 84 16 12
2017 Security 82 12 0 6 0 0 0 94 6 14
2017 Science and technology 71 22 1 5 0 0 0 93 5 68
2017 Legal services 67 12 6 2 10 0 4 82 12 46
2017 Administration and operations 65 17 7 4 2 1 3 86 7 700
2017 Human resources 72 11 4 4 3 0 6 89 7 163
2017 Financial management 64 12 8 5 6 0 3 80 11 267
2017 Procurement 77 6 6 11 0 0 0 83 11 18
2017 Real property 57 31 8 4 0 0 0 88 4 24
2017 Information management 65 15 6 4 3 1 7 87 7 113
2017 Information technology 71 14 4 5 3 2 0 87 9 91
2017 Internal audit 66 17 11 6 0 0 0 83 6 17
2017 Evaluation 59 16 3 10 3 0 9 82 14 25
2017 Data sciences 65 18 0 9 4 4 0 86 14 22
2017 Policy 64 14 9 4 6 0 3 80 11 382
2017 Project management 67 16 7 3 4 0 3 85 7 340
2017 Other services to the public 53 17 13 6 6 0 4 74 12 114
2017 None of the above 62 19 6 4 4 1 5 86 8 358

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 30 9 4 1 0 8 85 5 75
2017 Federal regulators 53 34 7 0 0 0 6 93 0 15
2017 Compliance, inspection and enforcement 52 12 13 9 13 0 0 64 23 30
2017 Communications or public affairs 56 25 14 3 1 1 0 81 5 123
2017 Access to information and privacy 53 23 8 7 0 0 8 83 8 12
2017 Security 58 30 0 0 0 6 6 100 0 14
2017 Science and technology 56 27 12 3 3 0 0 83 5 68
2017 Legal services 60 24 8 0 6 0 2 86 6 45
2017 Administration and operations 50 30 11 5 2 1 2 82 7 698
2017 Human resources 65 19 4 4 3 0 4 88 7 164
2017 Financial management 45 32 10 7 2 1 2 79 10 267
2017 Procurement 60 34 0 5 0 0 0 95 5 18
2017 Real property 42 50 8 0 0 0 0 92 0 23
2017 Information management 47 32 9 6 2 1 3 82 9 114
2017 Information technology 61 23 5 5 4 0 1 85 10 91
2017 Internal audit 74 26 0 0 0 0 0 100 0 15
2017 Evaluation 44 34 3 19 0 0 0 78 19 25
2017 Data sciences 65 22 5 9 0 0 0 87 9 22
2017 Policy 51 27 11 5 4 0 2 79 10 384
2017 Project management 55 28 8 3 5 0 1 85 8 339
2017 Other services to the public 52 26 15 4 2 0 1 78 7 114
2017 None of the above 52 28 10 4 2 1 3 83 6 358

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 9 9 10 7 3 5 72 19 76
2017 Federal regulators 54 6 6 13 21 0 0 60 33 15
2017 Compliance, inspection and enforcement 58 10 9 6 17 0 0 68 23 30
2017 Communications or public affairs 63 21 7 5 2 2 0 85 8 124
2017 Access to information and privacy 69 8 0 15 0 0 8 84 16 12
2017 Security 65 0 18 6 6 0 6 69 12 14
2017 Science and technology 56 9 21 10 3 0 0 66 13 68
2017 Legal services 57 23 8 2 10 0 0 80 12 46
2017 Administration and operations 58 20 10 6 4 0 2 80 9 700
2017 Human resources 65 18 6 4 3 0 4 86 8 164
2017 Financial management 49 21 11 10 7 1 2 72 17 266
2017 Procurement 72 11 12 5 0 0 0 83 5 18
2017 Real property 29 32 28 8 4 0 0 61 12 24
2017 Information management 49 21 10 13 2 1 4 73 16 114
2017 Information technology 60 20 7 5 5 0 2 82 11 91
2017 Internal audit 55 23 11 6 6 0 0 78 11 17
2017 Evaluation 46 22 9 16 3 0 3 71 20 25
2017 Data sciences 68 14 5 5 4 5 0 85 10 21
2017 Policy 49 20 12 8 8 0 2 71 17 384
2017 Project management 53 22 11 6 5 1 1 77 11 340
2017 Other services to the public 55 23 8 5 9 0 1 78 14 114
2017 None of the above 53 25 10 5 3 1 3 81 9 356

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 8 0 0 4 0 24 94 6 76
2017 Federal regulators 47 27 6 0 0 0 20 92 0 15
2017 Compliance, inspection and enforcement 71 6 3 3 0 0 16 93 4 30
2017 Communications or public affairs 59 8 6 2 0 1 24 90 3 124
2017 Access to information and privacy 70 0 0 7 0 0 23 91 9 12
2017 Security 71 5 0 6 0 0 18 93 7 14
2017 Science and technology 64 15 3 1 0 0 17 95 2 68
2017 Legal services 54 12 6 2 2 0 24 87 5 46
2017 Administration and operations 51 12 5 3 1 0 27 86 6 701
2017 Human resources 57 12 1 2 1 0 27 94 4 164
2017 Financial management 48 20 7 3 2 1 20 85 6 267
2017 Procurement 66 23 0 5 0 0 6 94 6 18
2017 Real property 41 21 17 0 0 0 21 79 0 23
2017 Information management 50 11 5 6 1 1 27 84 9 114
2017 Information technology 64 12 5 2 1 0 16 90 4 91
2017 Internal audit 64 18 0 0 6 0 12 93 7 16
2017 Evaluation 38 9 9 9 0 0 34 72 14 25
2017 Data sciences 65 4 4 0 0 0 27 94 0 22
2017 Policy 52 14 7 3 2 0 22 85 6 382
2017 Project management 60 12 4 3 1 1 20 91 4 341
2017 Other services to the public 41 17 11 0 2 0 29 82 2 114
2017 None of the above 53 13 6 0 1 0 26 90 1 357

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 14 9 7 0 0 8 84 7 76
2017 Federal regulators 60 27 0 6 0 0 6 93 7 15
2017 Compliance, inspection and enforcement 68 16 0 6 3 0 6 90 10 30
2017 Communications or public affairs 71 19 5 2 1 1 2 92 3 124
2017 Access to information and privacy 76 16 0 0 0 0 8 100 0 12
2017 Security 69 19 6 6 0 0 0 88 6 13
2017 Science and technology 56 17 17 7 1 0 1 75 8 68
2017 Legal services 57 23 4 0 2 2 12 93 2 46
2017 Administration and operations 66 18 8 2 0 1 6 89 2 695
2017 Human resources 73 11 4 3 2 0 6 90 5 164
2017 Financial management 67 13 7 4 1 0 7 87 5 264
2017 Procurement 77 17 0 0 0 0 6 100 0 18
2017 Real property 50 42 4 0 0 0 4 96 0 23
2017 Information management 64 19 4 1 0 1 10 94 1 111
2017 Information technology 70 17 4 1 0 2 5 94 1 91
2017 Internal audit 72 17 11 0 0 0 0 89 0 17
2017 Evaluation 56 28 6 3 0 0 6 90 3 25
2017 Data sciences 74 21 0 0 0 0 4 100 0 22
2017 Policy 61 22 7 3 1 1 5 88 4 382
2017 Project management 53 25 14 3 2 1 2 81 5 337
2017 Other services to the public 51 26 11 6 2 1 4 81 8 114
2017 None of the above 54 25 8 2 1 0 10 88 3 350

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 16 9 4 1 0 5 85 6 75
2017 Federal regulators 81 13 0 0 0 0 6 100 0 15
2017 Compliance, inspection and enforcement 77 7 7 3 3 0 3 86 7 30
2017 Communications or public affairs 64 18 8 4 4 0 1 83 8 124
2017 Access to information and privacy 70 7 15 0 0 0 8 84 0 12
2017 Security 65 24 6 0 6 0 0 88 6 14
2017 Science and technology 67 16 8 4 3 0 1 85 7 67
2017 Legal services 65 15 10 2 6 2 0 82 8 46
2017 Administration and operations 59 17 7 6 6 1 4 80 12 701
2017 Human resources 62 15 6 5 6 0 7 82 11 164
2017 Financial management 64 15 6 4 6 1 3 83 10 266
2017 Procurement 78 17 5 0 0 0 0 95 0 18
2017 Real property 49 31 12 0 0 8 0 87 0 24
2017 Information management 37 25 12 11 9 2 4 66 21 114
2017 Information technology 62 16 14 3 1 1 2 81 5 91
2017 Internal audit 72 11 6 0 11 0 0 83 11 17
2017 Evaluation 56 16 6 9 9 0 3 74 20 25
2017 Data sciences 56 13 9 17 4 0 0 69 22 22
2017 Policy 61 15 9 4 4 1 5 81 9 384
2017 Project management 61 18 9 5 4 1 2 82 9 341
2017 Other services to the public 57 23 8 6 2 0 4 84 8 114
2017 None of the above 58 16 8 6 2 1 9 82 9 359

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 29 16 4 0 0 3 79 4 73
2017 Federal regulators 61 20 6 6 0 0 6 86 7 15
2017 Compliance, inspection and enforcement 64 12 13 0 7 0 3 79 7 30
2017 Communications or public affairs 52 25 18 4 0 0 1 78 4 124
2017 Access to information and privacy 84 0 8 7 0 0 0 84 7 12
2017 Security 41 17 12 18 12 0 0 58 29 14
2017 Science and technology 56 32 8 1 1 0 1 89 3 68
2017 Legal services 41 24 14 6 8 2 4 70 15 44
2017 Administration and operations 46 29 13 5 3 0 3 78 8 698
2017 Human resources 48 29 12 4 3 0 3 80 8 163
2017 Financial management 50 27 13 3 3 0 4 81 6 267
2017 Procurement 61 22 6 11 0 0 0 84 11 18
2017 Real property 53 26 17 4 0 0 0 79 4 23
2017 Information management 40 30 13 8 2 2 5 75 11 114
2017 Information technology 61 27 9 2 0 0 1 88 2 91
2017 Internal audit 61 22 17 0 0 0 0 83 0 17
2017 Evaluation 44 19 28 6 0 0 3 65 7 25
2017 Data sciences 65 21 13 0 0 0 0 87 0 22
2017 Policy 46 31 15 2 3 0 2 79 6 384
2017 Project management 52 28 12 3 3 0 2 82 6 339
2017 Other services to the public 47 35 14 2 0 1 2 84 2 113
2017 None of the above 46 28 15 4 1 1 5 79 5 356

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 22 40 9 7 0 1 43 16 76
2017 Federal regulators 14 40 26 13 7 0 0 54 20 15
2017 Compliance, inspection and enforcement 13 19 42 19 6 0 0 33 25 30
2017 Communications or public affairs 3 32 46 14 5 0 0 36 18 124
2017 Access to information and privacy 8 47 15 30 0 0 0 55 30 12
2017 Security 0 42 35 18 6 0 0 42 24 14
2017 Science and technology 11 28 41 11 9 0 0 39 20 68
2017 Legal services 4 27 39 21 8 0 0 31 29 46
2017 Administration and operations 12 31 35 15 6 0 1 44 21 704
2017 Human resources 11 31 46 9 4 0 0 41 13 163
2017 Financial management 12 24 40 16 6 0 1 36 23 267
2017 Procurement 22 39 28 6 5 0 0 61 11 18
2017 Real property 5 24 32 32 8 0 0 29 40 24
2017 Information management 13 26 35 16 8 0 2 40 24 114
2017 Information technology 14 35 31 16 4 0 0 49 20 91
2017 Internal audit 22 28 33 17 0 0 0 51 17 17
2017 Evaluation 3 41 37 10 9 0 0 44 19 25
2017 Data sciences 4 43 35 18 0 0 0 48 18 22
2017 Policy 6 27 40 20 6 0 0 33 26 384
2017 Project management 7 28 40 18 7 0 1 35 25 341
2017 Other services to the public 11 30 36 13 8 2 0 42 22 114
2017 None of the above 10 30 39 14 7 0 1 40 21 359

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 20 34 15 19 1 4 36 28 75
2017 Federal regulators 14 6 26 41 14 0 0 54 20 15
2017 Compliance, inspection and enforcement 13 22 37 16 9 4 0 26 36 30
2017 Communications or public affairs 9 20 43 21 6 0 1 27 29 123
2017 Access to information and privacy 14 16 30 17 23 0 0 40 30 12
2017 Security 29 6 24 41 0 0 0 41 35 14
2017 Science and technology 9 17 41 20 12 0 0 33 26 68
2017 Legal services 8 29 39 16 8 0 0 24 37 46
2017 Administration and operations 8 20 40 21 10 0 0 31 29 698
2017 Human resources 5 19 44 23 9 0 0 31 24 163
2017 Financial management 9 20 41 19 10 0 1 29 30 265
2017 Procurement 0 39 28 17 17 0 0 33 39 18
2017 Real property 4 32 31 20 12 0 0 33 36 24
2017 Information management 6 25 28 30 10 0 1 41 31 113
2017 Information technology 8 18 37 24 12 0 0 36 27 91
2017 Internal audit 5 11 34 33 17 0 0 50 17 17
2017 Evaluation 6 9 53 19 12 0 0 31 16 25
2017 Data sciences 5 13 31 43 9 0 0 51 18 22
2017 Policy 13 24 39 18 6 0 0 24 37 382
2017 Project management 10 25 43 15 6 0 0 22 35 340
2017 Other services to the public 11 20 36 23 9 0 1 32 31 114
2017 None of the above 8 21 43 18 6 0 3 25 31 359
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 23 20 15 10 2 0 30 70 76
2017 Federal regulators 41 13 6 7 20 13 0 47 53 15
2017 Compliance, inspection and enforcement 7 17 35 25 14 3 0 7 93 30
2017 Communications or public affairs 14 28 24 20 11 1 2 14 86 124
2017 Access to information and privacy 24 8 38 7 14 0 8 26 74 12
2017 Security 35 18 6 23 18 0 0 35 65 14
2017 Science and technology 15 23 18 21 19 1 4 15 85 68
2017 Legal services 26 14 18 23 18 2 0 26 74 46
2017 Administration and operations 25 25 22 11 14 1 1 26 74 704
2017 Human resources 25 25 15 16 18 0 1 25 75 163
2017 Financial management 20 23 21 11 20 3 1 21 79 267
2017 Procurement 28 22 22 16 12 0 0 28 72 18
2017 Real property 29 29 9 8 21 4 0 31 69 23
2017 Information management 26 20 16 16 20 1 1 27 73 114
2017 Information technology 37 31 6 10 13 3 0 38 62 91
2017 Internal audit 11 17 40 16 17 0 0 11 89 17
2017 Evaluation 35 28 18 6 3 9 0 38 62 25
2017 Data sciences 49 13 13 9 17 0 0 49 51 22
2017 Policy 19 25 22 10 19 5 1 20 80 384
2017 Project management 18 22 19 17 20 4 1 19 81 341
2017 Other services to the public 23 27 20 9 14 2 3 25 75 114
2017 None of the above 24 26 21 11 14 3 2 25 75 358

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 52
2017 Compliance, inspection and enforcement 25 27
2017 Communications or public affairs 29 100
2017 Security 18 10
2017 Science and technology 27 54
2017 Legal services 29 32
2017 Administration and operations 25 506
2017 Human resources 26 121
2017 Financial management 22 200
2017 Procurement 42 12
2017 Real property 18 15
2017 Information management 40 78
2017 Information technology 26 53
2017 Internal audit 19 15
2017 Evaluation 6 14
2017 Data sciences 16 12
2017 Policy 30 288
2017 Project management 38 264
2017 Other services to the public 17 80
2017 None of the above 22 262

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 13 52
2017 Compliance, inspection and enforcement 51 27
2017 Communications or public affairs 38 100
2017 Security 72 10
2017 Science and technology 48 54
2017 Legal services 30 32
2017 Administration and operations 36 506
2017 Human resources 41 121
2017 Financial management 36 200
2017 Procurement 58 12
2017 Real property 12 15
2017 Information management 41 78
2017 Information technology 31 53
2017 Internal audit 50 15
2017 Evaluation 45 14
2017 Data sciences 41 12
2017 Policy 44 288
2017 Project management 39 264
2017 Other services to the public 32 80
2017 None of the above 32 262

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 26 52
2017 Compliance, inspection and enforcement 14 27
2017 Communications or public affairs 18 100
2017 Security 17 10
2017 Science and technology 25 54
2017 Legal services 35 32
2017 Administration and operations 20 506
2017 Human resources 36 121
2017 Financial management 18 200
2017 Procurement 24 12
2017 Real property 13 15
2017 Information management 27 78
2017 Information technology 16 53
2017 Internal audit 13 15
2017 Evaluation 19 14
2017 Data sciences 25 12
2017 Policy 26 288
2017 Project management 23 264
2017 Other services to the public 14 80
2017 None of the above 16 262

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 48 52
2017 Compliance, inspection and enforcement 68 27
2017 Communications or public affairs 49 100
2017 Security 36 10
2017 Science and technology 36 54
2017 Legal services 43 32
2017 Administration and operations 51 506
2017 Human resources 42 121
2017 Financial management 58 200
2017 Procurement 26 12
2017 Real property 57 15
2017 Information management 40 78
2017 Information technology 37 53
2017 Internal audit 43 15
2017 Evaluation 31 14
2017 Data sciences 50 12
2017 Policy 44 288
2017 Project management 55 264
2017 Other services to the public 59 80
2017 None of the above 50 262

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 11 52
2017 Compliance, inspection and enforcement 4 27
2017 Communications or public affairs 1 100
2017 Security 0 10
2017 Science and technology 7 54
2017 Legal services 8 32
2017 Administration and operations 7 506
2017 Human resources 11 121
2017 Financial management 5 200
2017 Procurement 0 12
2017 Real property 0 15
2017 Information management 8 78
2017 Information technology 3 53
2017 Internal audit 0 15
2017 Evaluation 0 14
2017 Data sciences 0 12
2017 Policy 8 288
2017 Project management 7 264
2017 Other services to the public 4 80
2017 None of the above 4 262

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 35 52
2017 Compliance, inspection and enforcement 43 27
2017 Communications or public affairs 32 100
2017 Security 28 10
2017 Science and technology 50 54
2017 Legal services 38 32
2017 Administration and operations 41 506
2017 Human resources 45 121
2017 Financial management 42 200
2017 Procurement 42 12
2017 Real property 30 15
2017 Information management 33 78
2017 Information technology 48 53
2017 Internal audit 38 15
2017 Evaluation 37 14
2017 Data sciences 49 12
2017 Policy 38 288
2017 Project management 39 264
2017 Other services to the public 41 80
2017 None of the above 42 262

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 2 56 20 4 8 10 47
2017 Compliance, inspection and enforcement 0 33 33 7 10 17 27
2017 Communications or public affairs 2 48 26 9 6 10 99
2017 Security 0 27 37 8 0 27 10
2017 Science and technology 2 45 17 10 7 20 53
2017 Legal services 8 30 21 14 3 24 32
2017 Administration and operations 7 43 20 9 6 15 493
2017 Human resources 7 41 20 11 9 11 119
2017 Financial management 4 46 18 14 4 13 200
2017 Procurement 0 42 25 0 8 25 12
2017 Real property 19 6 32 6 19 18 15
2017 Information management 5 42 20 13 6 14 78
2017 Information technology 12 44 20 6 0 18 47
2017 Internal audit 0 57 12 6 6 18 15
2017 Evaluation 22 33 16 23 0 6 15
2017 Data sciences 0 17 42 16 8 17 12
2017 Policy 3 40 19 11 5 22 283
2017 Project management 2 38 22 12 6 20 259
2017 Other services to the public 5 44 23 12 2 14 78
2017 None of the above 6 43 20 9 5 17 253

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 24 21 15 15 2 9 43 33 52
2017 Compliance, inspection and enforcement 14 25 7 11 33 0 11 43 49 27
2017 Communications or public affairs 10 17 14 27 24 1 6 29 56 99
2017 Security 18 18 0 18 27 10 9 45 55 10
2017 Science and technology 12 24 10 21 28 2 3 38 52 54
2017 Legal services 6 18 15 18 38 0 6 25 59 30
2017 Administration and operations 11 20 17 16 25 2 8 35 46 506
2017 Human resources 21 20 12 15 18 1 12 48 38 121
2017 Financial management 10 23 16 20 22 1 9 36 47 201
2017 Procurement 0 0 31 23 39 0 8 0 67 13
2017 Real property 0 6 57 12 19 6 0 7 33 15
2017 Information management 9 33 15 8 25 7 3 47 36 79
2017 Information technology 18 14 12 14 25 5 10 39 47 53
2017 Internal audit 6 32 19 12 19 13 0 44 35 15
2017 Evaluation 16 28 11 17 17 0 10 49 38 15
2017 Data sciences 8 17 8 34 25 8 0 27 65 12
2017 Policy 7 25 12 19 28 2 7 35 52 289
2017 Project management 6 17 16 18 35 1 6 26 57 265
2017 Other services to the public 13 27 19 15 21 0 6 42 38 80
2017 None of the above 5 26 16 18 27 1 7 34 49 264

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 9 23 17 42 0 5 13 63 52
2017 Compliance, inspection and enforcement 4 4 0 31 54 4 4 8 92 27
2017 Communications or public affairs 0 15 8 23 45 2 7 17 74 99
2017 Security 18 0 0 18 55 0 9 20 80 10
2017 Science and technology 5 17 5 12 56 3 2 23 71 54
2017 Legal services 3 8 14 19 49 3 5 12 73 32
2017 Administration and operations 4 8 12 16 54 3 4 12 75 507
2017 Human resources 2 9 7 19 56 1 6 12 81 121
2017 Financial management 3 8 6 22 53 2 6 12 81 202
2017 Procurement 0 0 15 23 62 0 0 0 85 13
2017 Real property 0 0 25 18 44 6 6 0 71 15
2017 Information management 2 8 9 21 50 6 3 11 79 79
2017 Information technology 2 9 16 10 45 3 14 13 68 53
2017 Internal audit 0 6 13 25 43 12 0 7 78 15
2017 Evaluation 0 17 11 21 45 6 0 18 70 15
2017 Data sciences 0 9 0 26 66 0 0 9 91 12
2017 Policy 0 11 10 20 51 3 5 12 77 289
2017 Project management 2 5 5 17 65 1 6 7 87 265
2017 Other services to the public 4 11 11 29 42 1 2 15 73 80
2017 None of the above 1 5 13 18 53 1 8 7 78 264
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