2017 Public Service Employee Survey Results by Theme for Royal Canadian Mounted Police by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	37	8	6	4	0	81	10	335
2017	Non-shift worker	38	43	9	7	3	0	81	10	4501
2014	Shift worker	35	41	10	7	6	0	77	13	252
2014	Non-shift worker	37	43	10	7	4	0	79	11	3823
2011	Shift worker	42	39	10	6	2	1	82	8	507
2011	Non-shift worker	39	40	10	7	4	0	79	11	5096
2008	Shift worker	36	43	9	7	5	0	79	12	268
2008	Non-shift worker	40	39	9	7	4	0	79	11	3208

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	31	15	11	10	0	0	65	20	333
2017	Non-shift worker	35	36	12	9	7	0	0	72	16	4490

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	66	24	7	1	1	90	3	331
2017	Non-shift worker	60	31	7	2	1	90	3	4495
2014	Shift worker	70	22	5	1	1	92	2	251
2014	Non-shift worker	69	23	5	2	1	92	2	3820
2011	Shift worker	69	24	5	2	1	93	3	503
2011	Non-shift worker	66	27	5	2	1	92	3	5108

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	36	10	3	3	0	83	6	331
2017	Non-shift worker	47	38	9	5	2	0	85	7	4489
2014	Shift worker	42	41	9	5	4	0	83	8	252
2014	Non-shift worker	47	36	9	5	3	0	84	7	3821
2011	Shift worker	49	36	9	4	2	1	86	5	507
2011	Non-shift worker	45	39	8	5	3	0	84	7	5108
2008	Shift worker	47	37	7	4	5	0	84	9	268
2008	Non-shift worker	45	39	7	6	2	0	85	8	3241

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	33	10	12	7	0	0	71	19	334
2017	Non-shift worker	40	33	14	8	5	0	0	73	13	4494
2014	Shift worker	30	38	17	7	9	0	0	67	16	252
2014	Non-shift worker	38	34	14	8	5	1	0	73	13	3822
2011	Shift worker	31	37	16	10	3	2	1	70	13	507
2011	Non-shift worker	32	35	17	9	6	1	0	68	15	5111

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	31	13	11	7	1	68	18	335
2017	Non-shift worker	40	35	12	8	4	0	75	13	4506
2014	Shift worker	31	37	16	10	5	0	69	15	251
2014	Non-shift worker	38	36	13	8	5	0	74	13	3822
2011	Shift worker	30	41	15	10	4	0	71	14	505
2011	Non-shift worker	32	38	15	10	6	0	70	16	5097
2008	Shift worker	37	34	14	9	5	1	72	15	272
2008	Non-shift worker	33	39	12	9	6	0	73	15	3241

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	25	18	13	8	4	1	60	22	333
2017	Non-shift worker	40	24	15	9	7	4	1	67	17	4495
2014	Shift worker	29	24	17	17	10	3	0	55	28	252
2014	Non-shift worker	41	24	15	10	7	3	0	67	18	3821
2011	Shift worker	32	31	16	8	8	4	1	66	17	503
2011	Non-shift worker	36	25	15	11	9	3	0	64	21	5099
2008	Shift worker	27	26	17	15	10	5	0	55	27	271
2008	Non-shift worker	33	28	15	11	8	5	0	64	21	3242

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	32	12	5	5	2	1	77	11	334
2017	Non-shift worker	46	28	11	7	5	2	1	76	12	4508
2014	Shift worker	40	27	14	9	8	2	0	68	17	252
2014	Non-shift worker	45	29	11	7	5	2	1	76	13	3820
2011	Shift worker	40	35	12	7	5	1	1	76	12	503
2011	Non-shift worker	42	29	12	8	6	2	0	73	14	5100
2008	Shift worker	35	29	13	12	8	3	1	66	20	269
2008	Non-shift worker	40	29	11	9	8	3	0	71	17	3247

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	38	9	5	6	0	1	80	11	335
2017	Non-shift worker	43	31	10	9	6	1	1	75	15	4505
2014	Shift worker	38	28	17	7	9	1	0	67	16	251
2014	Non-shift worker	42	31	11	9	6	1	0	74	16	3823
2011	Shift worker	36	38	10	11	4	1	0	74	15	504
2011	Non-shift worker	39	32	11	10	7	1	0	72	17	5096
2008	Shift worker	30	34	10	14	11	2	0	65	25	270
2008	Non-shift worker	37	32	10	11	9	1	0	70	20	3242

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	48	30	10	5	7	0	79	12	334
2017	Non-shift worker	54	24	10	6	6	0	79	12	4504
2014	Shift worker	38	31	13	9	9	1	70	17	252
2014	Non-shift worker	52	26	9	7	6	0	78	13	3823

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	31	13	7	7	6	1	71	16	335
2017	Non-shift worker	33	31	14	9	6	5	1	69	16	4508
2014	Shift worker	34	28	15	11	7	4	1	65	19	252
2014	Non-shift worker	30	35	15	9	6	5	1	68	17	3821
2011	Shift worker	23	35	17	12	7	5	1	62	20	506
2011	Non-shift worker	23	32	18	12	9	4	1	58	22	5106

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	29	11	14	11	4	1	63	26	334
2017	Non-shift worker	29	32	16	11	8	3	1	64	20	4504
2014	Shift worker	32	31	12	13	8	3	0	66	22	252
2014	Non-shift worker	27	33	17	13	8	2	0	61	22	3820
2011	Shift worker	25	32	15	12	12	2	1	60	25	503
2011	Non-shift worker	22	32	18	14	12	2	0	54	27	5103
2008	Shift worker	28	35	12	12	10	3	0	65	23	270
2008	Non-shift worker	26	34	15	12	10	3	0	61	23	3247

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	26	17	16	11	5	1	53	29	335
2017	Non-shift worker	22	31	18	14	9	5	1	57	25	4494
2014	Shift worker	26	30	16	14	9	4	1	59	24	251
2014	Non-shift worker	20	30	18	17	10	5	0	53	28	3822
2011	Shift worker	17	35	19	14	11	4	1	54	26	507
2011	Non-shift worker	14	31	20	19	11	4	0	48	32	5103
2008	Shift worker	23	27	18	17	8	6	1	54	27	272
2008	Non-shift worker	15	33	17	19	11	5	0	51	32	3241

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	23	15	13	16	5	1	53	31	334
2017	Non-shift worker	23	26	18	14	13	6	1	52	29	4504
2014	Shift worker	29	23	15	14	15	4	0	54	31	252
2014	Non-shift worker	22	27	16	15	15	5	0	51	31	3822
2011	Shift worker	19	27	18	12	17	7	0	49	32	505
2011	Non-shift worker	14	26	19	18	17	7	0	43	37	5103
2008	Shift worker	22	24	14	14	13	12	0	53	31	272
2008	Non-shift worker	16	27	16	16	15	9	0	47	35	3244

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	25	14	15	12	6	1	56	29	334
2017	Non-shift worker	20	31	17	16	11	4	1	53	29	4502
2014	Shift worker	22	30	17	15	13	3	0	54	29	252
2014	Non-shift worker	19	32	16	18	12	3	0	52	31	3819
2011	Shift worker	16	36	18	17	11	3	0	53	28	505
2011	Non-shift worker	13	33	18	20	13	3	0	47	35	5104
2008	Shift worker	18	36	14	17	13	2	0	55	31	273
2008	Non-shift worker	18	36	14	20	11	2	0	55	31	3240

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	35	14	12	8	1	1	65	20	335
2017	Non-shift worker	31	34	14	12	8	0	0	66	20	4498
2014	Shift worker	20	38	14	15	13	0	0	58	27	252
2014	Non-shift worker	29	36	14	12	8	0	0	66	20	3820
2011	Shift worker	17	40	16	16	9	1	1	58	26	509
2011	Non-shift worker	26	38	14	13	9	0	0	64	21	5101

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	42	10	8	3	0	1	80	11	334
2017	Non-shift worker	34	40	11	10	5	0	0	74	14	4500

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	23	15	16	16	10	3	45	37	333
2017	Non-shift worker	12	21	17	18	14	15	3	41	38	4502
2014	Shift worker	12	24	20	23	15	6	0	39	40	252
2014	Non-shift worker	13	23	17	19	16	11	2	41	39	3818

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	38	11	5	7	0	0	77	12	335
2017	Non-shift worker	40	32	12	9	6	1	1	73	15	4505
2014	Shift worker	39	27	17	9	7	1	0	66	16	252
2014	Non-shift worker	41	33	10	8	6	1	0	75	15	3822
2011	Shift worker	31	39	13	12	4	0	1	71	16	506
2011	Non-shift worker	35	35	12	10	7	1	0	71	17	5103
2008	Shift worker	31	35	13	12	7	1	0	67	20	270
2008	Non-shift worker	34	33	12	10	9	1	0	68	20	3247

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	33	27	5	4	0	0	64	9	15
2017	Non-shift worker	29	35	13	11	6	2	4	68	18	740
2014	Shift worker	40	14	25	14	7	0	0	54	22	12
2014	Non-shift worker	27	36	15	10	6	3	4	67	17	647

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	39	13	11	7	2	1	69	19	334
2017	Non-shift worker	29	33	14	14	8	2	1	64	22	4505
2014	Shift worker	26	42	9	13	8	1	1	69	21	252
2014	Non-shift worker	25	39	12	14	7	2	1	66	22	3823
2011	Shift worker	21	41	15	14	8	1	1	63	22	509
2011	Non-shift worker	26	37	13	14	8	2	1	64	22	5099
2008	Shift worker	22	42	11	12	11	1	1	64	24	270
2008	Non-shift worker	28	36	12	13	7	2	3	67	21	3247

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	30	13	10	8	12	1	65	21	332
2017	Non-shift worker	27	27	14	12	8	10	2	61	23	4507
2014	Shift worker	22	31	18	14	10	4	1	56	25	252
2014	Non-shift worker	25	29	15	13	9	7	2	59	24	3822
2011	Shift worker	20	31	14	16	12	5	2	55	30	509
2011	Non-shift worker	26	28	16	13	11	6	1	58	26	5097
2008	Shift worker	20	27	14	16	16	6	0	51	34	270
2008	Non-shift worker	28	27	14	12	9	7	3	61	24	3244

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	38	12	13	5	1	70	18	334
2017	Non-shift worker	31	38	10	14	6	0	69	21	4504
2014	Shift worker	31	37	8	14	10	0	68	24	252
2014	Non-shift worker	31	39	10	13	7	0	70	20	3822
2011	Shift worker	31	38	11	13	7	1	69	20	504
2011	Non-shift worker	28	40	12	13	7	1	68	20	5099
2008	Shift worker	24	39	13	15	8	0	64	23	270
2008	Non-shift worker	26	42	11	14	7	0	68	21	3249

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	48	34	9	5	4	0	82	9	335
2017	Non-shift worker	43	37	10	6	3	0	80	9	4504
2014	Shift worker	39	37	13	7	4	0	76	11	252
2014	Non-shift worker	41	38	11	7	4	0	79	11	3824
2011	Shift worker	48	34	10	4	3	1	83	7	506
2011	Non-shift worker	45	36	10	6	4	0	80	10	5107
2008	Shift worker	34	41	13	8	4	0	75	12	268
2008	Non-shift worker	39	40	10	8	4	0	78	12	3244

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	54	32	6	6	3	0	86	9	333
2017	Non-shift worker	48	35	7	6	3	0	83	9	4498
2014	Shift worker	45	37	6	6	6	0	82	12	251
2014	Non-shift worker	46	37	7	6	4	0	83	10	3822
2011	Shift worker	46	37	9	3	3	1	84	7	505
2011	Non-shift worker	47	37	7	5	4	0	84	9	5104
2008	Shift worker	36	42	9	9	3	0	79	12	270
2008	Non-shift worker	45	39	7	6	4	0	84	9	3250

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	32	14	9	12	4	2	63	22	333
2017	Non-shift worker	28	32	15	12	8	3	2	63	21	4497
2014	Shift worker	20	28	18	14	14	3	3	51	30	252
2014	Non-shift worker	26	31	15	13	11	2	1	60	25	3822
2011	Shift worker	21	31	19	16	10	1	1	53	27	501
2011	Non-shift worker	23	33	16	14	13	2	0	57	27	5102
2008	Shift worker	17	33	17	16	16	2	0	51	32	269
2008	Non-shift worker	20	34	16	14	12	2	0	56	27	3247

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	25	16	12	17	5	6	49	33	333
2017	Non-shift worker	18	24	15	16	18	3	6	47	37	4499
2014	Shift worker	17	20	17	15	25	3	3	39	43	252
2014	Non-shift worker	16	22	15	18	23	2	4	40	44	3820
2011	Shift worker	18	30	14	13	20	2	3	51	35	504
2011	Non-shift worker	12	23	15	18	26	2	4	37	47	5103
2008	Shift worker	15	28	14	18	20	3	3	45	40	268
2008	Non-shift worker	12	27	14	17	25	2	3	41	45	3235

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	31	18	13	10	0	59	23	330
2017	Non-shift worker	35	38	10	10	5	1	74	16	4485
2014	Shift worker	16	37	16	16	15	0	53	31	252
2014	Non-shift worker	28	42	12	11	7	0	70	19	3821
2011	Shift worker	24	41	13	14	8	1	66	22	506
2011	Non-shift worker	34	39	11	10	6	0	74	16	5103

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	38	16	11	7	0	65	18	332
2017	Non-shift worker	39	34	13	8	5	1	73	14	4496
2014	Shift worker	24	33	20	13	9	0	57	23	252
2014	Non-shift worker	37	36	13	8	6	0	72	14	3820

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	38	13	7	5	0	75	12	332
2017	Non-shift worker	40	35	11	9	5	0	75	13	4493
2014	Shift worker	26	41	16	10	7	0	67	17	252
2014	Non-shift worker	38	35	13	9	5	0	73	14	3821
2011	Shift worker	40	37	14	5	3	1	78	8	501
2011	Non-shift worker	41	37	11	7	3	0	79	10	5102

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	37	17	10	10	5	1	61	21	334
2017	Non-shift worker	26	37	17	9	6	4	1	66	16	4491

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	33	12	13	6	0	0	69	19	335
2017	Non-shift worker	51	29	8	7	4	1	1	81	11	4499
2014	Shift worker	30	33	13	14	10	0	1	63	24	250
2014	Non-shift worker	48	31	9	7	4	0	0	79	11	3817
2011	Shift worker	31	38	11	11	8	0	1	70	19	507
2011	Non-shift worker	46	33	9	7	4	0	0	80	11	5105

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	25	11	7	9	1	5	72	17	335
2017	Non-shift worker	39	22	10	9	9	2	9	68	20	4501
2014	Shift worker	43	24	13	10	6	0	4	70	17	252
2014	Non-shift worker	39	24	10	9	10	2	6	68	21	3818
2011	Shift worker	45	25	6	11	8	1	4	73	20	508
2011	Non-shift worker	34	24	10	11	12	1	8	64	25	5103
2008	Shift worker	54	22	5	8	6	2	4	80	15	269
2008	Non-shift worker	38	24	9	11	10	2	6	67	23	3248

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	27	12	2	2	7	84	3	334
2017	Non-shift worker	36	32	16	8	5	2	70	13	4509
2014	Shift worker	55	24	14	3	1	3	81	4	251
2014	Non-shift worker	31	31	19	10	8	1	63	18	3821
2011	Shift worker	38	30	14	10	5	2	70	16	507
2011	Non-shift worker	30	31	20	10	8	1	62	18	5105
2008	Shift worker	39	30	14	7	4	6	73	12	268
2008	Non-shift worker	25	29	23	13	10	1	54	23	3241

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	21	10	5	10	3	11	70	18	333
2017	Non-shift worker	59	20	6	5	5	2	4	84	10	4500
2014	Shift worker	30	24	11	7	15	2	10	62	25	252
2014	Non-shift worker	56	22	7	4	5	2	3	82	10	3823
2011	Shift worker	32	30	12	10	10	1	6	66	21	508
2011	Non-shift worker	48	25	8	7	7	2	3	77	15	5111

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	19	42	38	334
2017	Non-shift worker	26	38	36	4509
2014	Shift worker	22	45	33	252
2014	Non-shift worker	27	37	36	3823
2011	Shift worker	22	51	27	508
2011	Non-shift worker	29	38	32	5111

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Shift worker	10	23	22	12	26	8	70
2017	Non-shift worker	20	31	25	4	12	8	1180
2014	Shift worker	3	44	30	9	9999	13	54
2014	Non-shift worker	23	34	28	6	9999	9	1035
2011	Shift worker	14	41	25	9	9999	11	110
2011	Non-shift worker	19	32	33	6	9999	9	1490

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	48	37	8	5	2	0	0	85	7	335
2017	Non-shift worker	48	38	7	4	2	0	0	86	6	4495
2014	Shift worker	39	43	9	5	3	0	0	83	9	252
2014	Non-shift worker	47	38	9	4	2	1	0	85	6	3823
2011	Shift worker	40	39	9	7	4	1	1	80	11	508
2011	Non-shift worker	44	41	9	4	2	1	0	85	6	5106
2008	Shift worker	49	38	7	3	3	1	0	87	6	268
2008	Non-shift worker	50	36	7	4	2	0	0	87	6	3241

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	35	16	10	4	2	1	70	14	334
2017	Non-shift worker	29	40	16	9	4	2	0	70	13	4497
2014	Shift worker	29	36	19	7	5	2	1	68	12	252
2014	Non-shift worker	31	38	15	8	5	2	0	71	13	3823
2011	Shift worker	26	43	18	8	4	1	1	70	12	508
2011	Non-shift worker	24	40	19	10	5	1	0	66	15	5098

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	17	34	16	18	1	8	38	25	334
2017	Non-shift worker	10	21	32	20	13	1	4	34	32	4473
2014	Shift worker	7	25	29	22	12	1	5	35	34	251
2014	Non-shift worker	11	24	36	18	8	1	2	27	36	3815
2011	Shift worker	6	27	31	21	10	2	4	32	34	504
2011	Non-shift worker	12	24	33	18	9	1	3	28	37	5089
2008	Shift worker	8	27	33	17	12	0	3	30	36	269
2008	Non-shift worker	12	26	33	18	8	0	2	27	39	3242

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	14	27	21	19	3	6	45	25	335
2017	Non-shift worker	9	17	25	22	20	2	5	45	27	4457
2014	Shift worker	13	14	33	19	14	2	3	36	29	251
2014	Non-shift worker	10	18	28	24	15	2	4	41	29	3810
2011	Shift worker	9	17	29	23	16	2	4	42	28	505
2011	Non-shift worker	10	16	27	24	16	2	4	43	28	5078
2008	Shift worker	9	20	29	18	19	2	3	39	30	269
2008	Non-shift worker	9	18	28	23	16	2	3	41	28	3236

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	14	23	25	16	6	11	50	23	333
2017	Non-shift worker	11	18	29	20	15	2	6	38	31	4472
2014	Shift worker	9	16	28	24	11	4	7	40	28	249
2014	Non-shift worker	13	21	30	19	12	2	4	33	35	3813
2011	Shift worker	12	18	28	20	11	4	7	35	33	505
2011	Non-shift worker	15	20	28	20	11	2	4	33	37	5076
2008	Shift worker	13	18	27	21	14	3	5	38	33	267
2008	Non-shift worker	13	21	31	18	11	2	3	31	37	3237

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	2	4	21	26	30	3	15	68	7	331
2017	Non-shift worker	4	9	27	31	22	1	5	57	14	4450
2014	Shift worker	3	9	17	33	23	3	11	65	15	249
2014	Non-shift worker	6	11	31	30	18	1	3	50	18	3791
2011	Shift worker	6	9	25	34	18	2	6	57	16	502
2011	Non-shift worker	6	11	31	30	17	1	4	49	18	5075
2008	Shift worker	6	12	21	27	25	1	8	56	20	269
2008	Non-shift worker	6	13	32	29	16	1	3	47	20	3236

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	15	25	15	21	2	6	39	34	335
2017	Non-shift worker	16	19	25	17	17	1	5	36	37	4473
2014	Shift worker	14	21	22	20	17	2	4	39	38	250
2014	Non-shift worker	20	23	25	16	12	1	3	29	44	3812
2011	Shift worker	18	19	22	20	14	2	5	37	40	506
2011	Non-shift worker	19	21	27	17	12	1	3	30	42	5092
2008	Shift worker	13	15	25	21	21	1	3	44	29	269
2008	Non-shift worker	19	22	26	17	12	1	3	30	43	3242

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	18	22	14	19	6	7	38	37	335
2017	Non-shift worker	11	16	23	21	19	3	7	45	30	4472
2014	Shift worker	13	15	23	22	16	6	5	43	32	249
2014	Non-shift worker	11	17	24	24	17	2	5	44	30	3804
2011	Shift worker	10	14	26	25	17	3	6	46	26	502
2011	Non-shift worker	10	16	25	23	18	2	6	45	28	5080
2008	Shift worker	11	18	22	23	18	4	4	44	31	269
2008	Non-shift worker	12	20	26	20	14	2	5	36	35	3242

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	12	23	18	19	8	10	45	26	333
2017	Non-shift worker	10	18	30	19	14	3	5	37	30	4473
2014	Shift worker	10	18	26	21	13	5	6	38	32	251
2014	Non-shift worker	12	21	32	18	11	2	4	31	36	3808

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	28	12	11	10	0	1	65	22	334
2017	Non-shift worker	39	29	10	11	9	1	1	70	20	4501
2014	Shift worker	30	29	11	16	13	1	0	60	29	252
2014	Non-shift worker	40	29	10	12	9	0	0	69	21	3821

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	42	9	7	4	0	79	12	330
2017	Non-shift worker	40	38	8	9	4	1	78	14	4493
2014	Shift worker	31	43	11	10	4	0	74	15	252
2014	Non-shift worker	39	38	9	9	4	0	77	14	3821

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	31	16	4	3	5	2	75	8	334
2017	Non-shift worker	40	32	15	4	3	4	1	77	7	4485
2014	Shift worker	40	34	12	4	3	5	1	79	7	252
2014	Non-shift worker	45	31	13	3	2	4	1	80	6	3821

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	36	12	5	2	2	0	80	8	333
2017	Non-shift worker	41	38	12	5	2	2	0	80	8	4502
2014	Shift worker	41	36	9	8	3	2	1	79	11	252
2014	Non-shift worker	44	34	11	5	3	2	0	80	8	3821
2011	Shift worker	32	35	17	7	4	4	1	70	11	507
2011	Non-shift worker	30	38	17	7	5	2	0	70	12	5102

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	37	11	4	3	0	82	7	335
2017	Non-shift worker	49	35	8	5	3	0	85	8	4499
2014	Shift worker	47	34	7	6	6	1	81	11	252
2014	Non-shift worker	51	32	9	4	3	0	83	8	3821
2011	Shift worker	40	38	12	5	3	1	80	8	504
2011	Non-shift worker	41	38	10	6	4	0	79	10	5096
2008	Shift worker	39	39	9	6	5	1	79	12	273
2008	Non-shift worker	40	37	10	8	5	0	77	13	3240

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	34	14	12	12	3	2	59	26	333
2017	Non-shift worker	26	29	14	12	10	4	3	60	25	4503
2014	Shift worker	24	27	20	16	12	1	0	51	28	252
2014	Non-shift worker	29	31	13	12	10	3	2	63	23	3823

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	33	10	4	1	3	2	84	5	332
2017	Non-shift worker	43	38	11	4	2	2	1	84	5	4492
2014	Shift worker	38	42	9	3	2	4	1	84	6	251
2014	Non-shift worker	45	37	10	3	1	3	1	85	5	3821
2011	Shift worker	38	43	12	4	2	2	1	83	6	508
2011	Non-shift worker	42	38	11	4	2	2	1	82	7	5096

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	32	13	6	5	2	1	76	11	333
2017	Non-shift worker	36	35	11	8	5	3	1	74	14	4492
2014	Shift worker	33	37	11	9	6	4	1	73	15	252
2014	Non-shift worker	40	34	12	7	4	2	1	76	11	3822
2011	Shift worker	35	33	13	8	6	4	2	72	14	508
2011	Non-shift worker	34	34	12	9	6	3	1	72	16	5097
2008	Shift worker	33	34	10	10	9	3	1	70	20	269
2008	Non-shift worker	32	33	11	9	8	5	1	69	19	3247

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	31	20	9	7	5	1	62	17	334
2017	Non-shift worker	23	32	20	11	6	5	2	60	18	4497
2014	Shift worker	21	34	17	11	8	7	2	61	20	252
2014	Non-shift worker	27	34	19	9	5	4	1	64	15	3820
2011	Shift worker	15	33	27	11	6	6	2	52	19	503
2011	Non-shift worker	16	32	25	12	8	5	1	52	21	5106

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	28	13	13	15	8	1	55	31	331
2017	Non-shift worker	23	24	16	12	13	8	3	53	29	4493
2014	Shift worker	20	24	17	16	17	6	0	47	35	252
2014	Non-shift worker	23	24	17	14	14	7	1	51	31	3820
2011	Shift worker	18	26	15	14	17	7	2	49	35	505
2011	Non-shift worker	16	24	18	16	15	9	2	45	35	5106

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	40	4	12	2	0	81	14	335
2017	Non-shift worker	44	43	4	7	3	0	87	10	4507
2014	Shift worker	40	44	6	9	1	0	85	10	252
2014	Non-shift worker	44	44	3	7	2	0	88	9	3822
2011	Shift worker	37	44	5	9	4	1	82	13	505
2011	Non-shift worker	40	46	4	8	2	0	87	10	5112
2008	Shift worker	42	45	1	8	4	0	87	12	269
2008	Non-shift worker	40	46	3	8	2	0	87	10	3248

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	30	11	10	7	73	16	335
2017	Non-shift worker	46	34	5	10	5	80	15	4500
2014	Shift worker	28	42	7	14	9	70	23	251
2014	Non-shift worker	47	33	6	10	4	80	14	3823
2011	Shift worker	34	34	10	11	10	68	22	500
2011	Non-shift worker	40	36	7	11	6	76	17	5089

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	34	7	13	2	1	77	16	333
2017	Non-shift worker	47	36	8	6	3	0	83	9	4491
2014	Shift worker	36	43	11	9	2	0	78	11	252
2014	Non-shift worker	47	35	8	7	2	0	83	9	3818

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	77	15	4	3	0	0	1	93	3	334
2017	Non-shift worker	76	17	3	1	1	1	1	95	2	4497
2014	Shift worker	70	22	3	2	2	0	1	93	4	251
2014	Non-shift worker	75	18	3	1	1	0	1	95	2	3823
2011	Shift worker	73	18	3	2	2	0	2	93	4	505
2011	Non-shift worker	76	17	3	2	1	0	1	95	3	5113
2008	Shift worker	70	23	2	2	2	0	1	94	4	268
2008	Non-shift worker	77	16	2	2	1	1	1	95	3	3239

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	77	15	4	2	1	1	93	3	335
2017	Non-shift worker	75	14	4	3	2	2	91	5	4506
2014	Shift worker	68	16	5	4	5	2	86	9	252
2014	Non-shift worker	73	16	4	3	2	2	91	5	3823
2011	Shift worker	73	14	3	4	2	3	89	7	504
2011	Non-shift worker	74	14	4	4	2	2	90	6	5106
2008	Shift worker	69	16	6	5	3	2	86	8	268
2008	Non-shift worker	75	15	3	4	2	1	91	6	3244

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	69	11	6	1	2	0	10	90	3	333
2017	Non-shift worker	74	11	5	3	2	0	6	90	5	4507
2014	Shift worker	70	13	6	3	2	0	6	88	6	252
2014	Non-shift worker	75	12	4	2	2	0	5	92	4	3823
2011	Shift worker	71	13	6	3	2	0	5	89	5	503
2011	Non-shift worker	72	12	5	3	3	1	5	89	6	5091
2008	Shift worker	62	17	7	2	3	1	7	87	6	268
2008	Non-shift worker	71	11	4	3	3	0	8	89	6	3245

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	77	15	3	1	1	0	3	95	2	334
2017	Non-shift worker	81	10	3	1	1	0	4	94	2	4503
2014	Shift worker	81	9	5	1	0	0	4	93	2	252
2014	Non-shift worker	80	10	3	1	2	0	5	94	2	3824
2011	Shift worker	77	11	3	1	2	0	5	93	3	506
2011	Non-shift worker	78	10	3	1	2	0	4	93	3	5094
2008	Shift worker	82	8	1	2	1	1	6	96	3	269
2008	Non-shift worker	81	6	2	1	2	0	7	94	4	3238

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	60	13	6	2	1	4	13	89	4	334
2017	Non-shift worker	67	14	6	2	2	2	7	89	4	4504
2014	Shift worker	62	16	8	3	2	3	6	86	6	252
2014	Non-shift worker	69	15	6	2	2	1	6	90	4	3823

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	71	13	6	2	1	2	5	90	3	335
2017	Non-shift worker	71	14	6	2	1	2	4	90	3	4493
2014	Shift worker	69	16	6	3	1	2	2	89	4	252
2014	Non-shift worker	70	15	5	1	1	3	5	92	3	3824
2011	Shift worker	65	19	7	3	2	2	3	88	5	506
2011	Non-shift worker	67	16	7	2	2	3	4	88	4	5101
2008	Shift worker	63	20	8	2	2	3	3	87	4	270
2008	Non-shift worker	70	15	7	2	1	2	3	90	3	3246

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	19	81	333
2017	Non-shift worker	19	81	4495
2014	Shift worker	24	76	252
2014	Non-shift worker	21	79	3813

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	58	62
2017	Non-shift worker	54	862
2014	Shift worker	60	60
2014	Non-shift worker	56	790

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	58	62
2017	Non-shift worker	62	862
2014	Shift worker	60	60
2014	Non-shift worker	62	790

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	862
2014	Non-shift worker	9	790

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	1	862

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	62
2017	Non-shift worker	6	862
2014	Non-shift worker	4	790

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	17	62
2017	Non-shift worker	7	862
2014	Non-shift worker	6	790

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	62
2017	Non-shift worker	4	862
2014	Shift worker	0	60
2014	Non-shift worker	4	790

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Shift worker	30	62
2017	Non-shift worker	38	862
2014	Shift worker	33	60
2014	Non-shift worker	41	791

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Shift worker	37	62
2017	Non-shift worker	42	862
2014	Shift worker	33	60
2014	Non-shift worker	38	791

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Shift worker	48	62
2017	Non-shift worker	51	862
2014	Shift worker	34	60
2014	Non-shift worker	52	791

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Shift worker	46	62
2017	Non-shift worker	39	862
2014	Shift worker	40	60
2014	Non-shift worker	43	791

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Shift worker	32	62
2017	Non-shift worker	34	862
2014	Shift worker	19	60
2014	Non-shift worker	36	791

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Shift worker	49	62
2017	Non-shift worker	51	862
2014	Shift worker	43	60
2014	Non-shift worker	52	791

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Shift worker	35	62
2017	Non-shift worker	32	862
2014	Shift worker	30	60
2014	Non-shift worker	37	791

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	62
2017	Non-shift worker	2	862
2014	Shift worker	0	60
2014	Non-shift worker	2	791

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	62
2017	Non-shift worker	12	862
2014	Shift worker	10	60
2014	Non-shift worker	8	791

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	62
2017	Non-shift worker	12	862
2014	Non-shift worker	13	791

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Shift worker	50	62
2017	Non-shift worker	47	862
2014	Shift worker	40	60
2014	Non-shift worker	47	791

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Shift worker	17	62
2017	Non-shift worker	25	862
2014	Shift worker	28	60
2014	Non-shift worker	29	791

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	24	62
2017	Non-shift worker	16	862
2014	Shift worker	16	60
2014	Non-shift worker	15	791

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	45	62
2017	Non-shift worker	56	861
2014	Shift worker	57	60
2014	Non-shift worker	56	791

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	33	62
2017	Non-shift worker	30	861
2014	Shift worker	16	60
2014	Non-shift worker	35	791

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	861
2014	Shift worker	8	60
2014	Non-shift worker	11	791

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	62
2017	Non-shift worker	19	861
2014	Shift worker	15	60
2014	Non-shift worker	23	791

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	62
2017	Non-shift worker	14	861
2014	Shift worker	9	60
2014	Non-shift worker	11	791

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	861
2014	Shift worker	8	60
2014	Non-shift worker	6	791

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	62
2017	Non-shift worker	11	861
2014	Shift worker	9	60
2014	Non-shift worker	13	791

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	20	62
2017	Non-shift worker	11	861
2014	Shift worker	15	60
2014	Non-shift worker	11	791

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	35	62
2017	Non-shift worker	26	861
2014	Shift worker	19	60
2014	Non-shift worker	23	791

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	60
2017	Non-shift worker	12	802
2014	Shift worker	15	54
2014	Non-shift worker	14	738

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	17	60
2017	Non-shift worker	16	802
2014	Shift worker	21	54
2014	Non-shift worker	16	738

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	60
2017	Non-shift worker	9	802
2014	Shift worker	13	54
2014	Non-shift worker	8	738

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	802
2014	Non-shift worker	7	738

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	60
2017	Non-shift worker	14	802
2014	Non-shift worker	14	738

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	60
2017	Non-shift worker	13	802
2014	Shift worker	11	54
2014	Non-shift worker	9	738

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	60
2017	Non-shift worker	15	802
2014	Shift worker	8	54
2014	Non-shift worker	16	738

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	21	60
2017	Non-shift worker	10	802
2014	Shift worker	23	54
2014	Non-shift worker	9	738

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	60
2017	Non-shift worker	11	802
2014	Shift worker	12	54
2014	Non-shift worker	10	738

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	41	60
2017	Non-shift worker	27	802
2014	Shift worker	20	54
2014	Non-shift worker	24	738

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	60
2017	Non-shift worker	8	802
2014	Shift worker	13	54
2014	Non-shift worker	10	738

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	50	60
2017	Non-shift worker	45	802
2014	Shift worker	51	54
2014	Non-shift worker	46	738

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	1	802
2014	Non-shift worker	2	738

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	60	60
2017	Non-shift worker	53	802
2014	Shift worker	41	54
2014	Non-shift worker	55	738

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	802

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	60
2017	Non-shift worker	13	802
2014	Shift worker	19	54
2014	Non-shift worker	14	738

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	97	3	63
2017	Non-shift worker	89	11	861

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	21	14	10	7	17	8	59	22	334
2017	Non-shift worker	19	21	20	9	9	16	6	52	23	4504
2014	Shift worker	22	23	19	9	10	13	4	54	24	252
2014	Non-shift worker	23	23	20	9	8	14	4	55	21	3819

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	31	16	8	5	4	2	70	13	334
2017	Non-shift worker	32	32	17	7	6	5	1	68	14	4502
2014	Shift worker	34	31	16	9	6	4	1	67	16	252
2014	Non-shift worker	36	33	15	6	4	4	0	72	11	3820
2011	Shift worker	40	29	16	6	4	4	0	73	10	508
2011	Non-shift worker	32	35	16	7	5	4	0	70	13	5101

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	6	94	333
2017	Non-shift worker	8	92	4492
2014	Shift worker	7	93	251
2014	Non-shift worker	7	93	3813

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	61	20
2017	Non-shift worker	46	353
2014	Shift worker	37	17
2014	Non-shift worker	45	283

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	68	20
2017	Non-shift worker	76	353
2014	Shift worker	71	17
2014	Non-shift worker	78	283

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	20
2017	Non-shift worker	4	353
2014	Non-shift worker	4	283

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	353
2014	Shift worker	0	17

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	353
2014	Non-shift worker	7	283

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	353
2014	Shift worker	0	17
2014	Non-shift worker	4	283

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	20
2017	Non-shift worker	7	353
2014	Shift worker	0	17
2014	Non-shift worker	6	283

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Shift worker	35	20
2017	Non-shift worker	17	354
2014	Non-shift worker	16	282

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	354
2014	Non-shift worker	13	282

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	354
2014	Non-shift worker	7	282

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	354
2014	Shift worker	0	17
2014	Non-shift worker	4	282

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	30	354
2014	Non-shift worker	28	282

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Shift worker	18	20
2017	Non-shift worker	35	354
2014	Non-shift worker	25	282

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	20
2017	Non-shift worker	4	354
2014	Non-shift worker	2	282

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	354

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Shift worker	25	20
2017	Non-shift worker	8	354
2014	Shift worker	0	17
2014	Non-shift worker	7	282

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	19	354
2014	Non-shift worker	14	282

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	20

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	354
2014	Non-shift worker	17	282

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Shift worker	20
2017	Non-shift worker	354
2014	Shift worker	17
2014	Non-shift worker	282

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	29	20
2017	Non-shift worker	22	354
2014	Shift worker	49	17
2014	Non-shift worker	32	282

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	28	355
2014	Non-shift worker	33	283

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	18	355
2014	Non-shift worker	20	283

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	355
2014	Shift worker	0	17
2014	Non-shift worker	7	283

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	15	355
2014	Non-shift worker	18	283

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	355
2014	Shift worker	0	17
2014	Non-shift worker	6	283

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	355
2014	Non-shift worker	6	283

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	355
2014	Non-shift worker	9	283

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	355
2014	Non-shift worker	8	283

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	46	20
2017	Non-shift worker	49	355
2014	Shift worker	50	17
2014	Non-shift worker	47	283

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	328
2014	Non-shift worker	9	267

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	328
2014	Non-shift worker	12	267

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	328
2014	Shift worker	0	16
2014	Non-shift worker	6	267

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	18
2017	Non-shift worker	3	328
2014	Shift worker	0	16
2014	Non-shift worker	3	267

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	328
2014	Shift worker	0	16
2014	Non-shift worker	6	267

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	328
2014	Shift worker	0	16
2014	Non-shift worker	8	267

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	328
2014	Non-shift worker	11	267

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	328
2014	Non-shift worker	13	267

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	328
2014	Non-shift worker	10	267

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	52	18
2017	Non-shift worker	21	328
2014	Non-shift worker	23	267

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	328
2014	Non-shift worker	9	267

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	68	18
2017	Non-shift worker	43	328
2014	Shift worker	50	16
2014	Non-shift worker	46	267

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2014	Shift worker	0	16

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	84	18
2017	Non-shift worker	62	328
2014	Shift worker	70	16
2014	Non-shift worker	69	267

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	328

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	18
2017	Non-shift worker	11	328
2014	Non-shift worker	11	267

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	95	5	20
2017	Non-shift worker	90	10	354

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	18	19	3	3	24	7	63	9	334
2017	Non-shift worker	20	20	22	4	3	23	8	58	11	4501
2014	Shift worker	22	22	21	4	2	23	5	62	9	250
2014	Non-shift worker	22	20	22	3	3	22	7	60	9	3823

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	26	16	4	2	12	3	74	7	335
2017	Non-shift worker	35	31	17	4	3	9	2	73	8	4501
2014	Shift worker	36	33	15	5	0	9	1	77	6	250
2014	Non-shift worker	37	31	17	3	2	9	1	76	6	3823
2011	Shift worker	42	32	14	3	2	5	1	78	6	505
2011	Non-shift worker	38	33	15	5	3	7	0	76	8	5095

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	18	82	330
2017	Non-shift worker	15	85	4493
2014	Shift worker	16	84	250
2014	Non-shift worker	14	86	3814

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	69	31	64
2017	Non-shift worker	80	20	715
2014	Shift worker	66	34	42
2014	Non-shift worker	78	22	532

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	60	21	7	12	0	0	81	12	48
2017	Non-shift worker	54	31	5	6	3	1	86	9	571
2014	Shift worker	30	52	5	10	3	0	82	13	30
2014	Non-shift worker	53	32	7	6	2	1	86	8	415

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	29	12	13	10	6	14	56	28	334
2017	Non-shift worker	28	47	9	5	3	2	5	81	9	4507
2014	Shift worker	23	39	13	9	5	4	7	70	16	252
2014	Non-shift worker	30	50	9	5	2	2	2	83	8	3823
2011	Shift worker	17	34	14	10	5	5	14	64	19	504
2011	Non-shift worker	23	47	10	6	3	2	9	78	11	5102
2008	Shift worker	16	48	16	12	6	1	1	65	19	273
2008	Non-shift worker	26	50	9	8	4	2	2	79	12	3252

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	11	18	7	13	20	20	38	33	332
2017	Non-shift worker	12	22	22	8	6	19	10	48	20	4497
2014	Shift worker	16	19	20	9	6	13	17	50	21	252
2014	Non-shift worker	12	23	26	8	6	16	9	48	18	3820
2011	Shift worker	13	21	18	11	7	13	18	49	26	504
2011	Non-shift worker	10	22	24	9	7	15	14	44	23	5103

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	24	13	6	5	13	15	68	14	335
2017	Non-shift worker	37	29	12	4	3	9	6	78	8	4507
2014	Shift worker	28	25	17	8	4	10	7	64	15	252
2014	Non-shift worker	36	31	13	5	3	9	2	76	9	3821
2011	Shift worker	24	26	17	4	3	10	16	68	9	506
2011	Non-shift worker	32	29	13	5	3	9	9	74	10	5105
2008	Shift worker	29	37	15	7	2	9	1	73	10	273
2008	Non-shift worker	32	34	13	6	3	10	2	75	11	3250

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	22	17	4	7	14	16	61	16	330
2017	Non-shift worker	31	29	14	5	3	12	6	73	10	4494
2014	Shift worker	25	28	17	6	3	14	7	67	11	251
2014	Non-shift worker	30	30	16	6	3	12	3	71	11	3816
2011	Shift worker	24	23	17	5	4	12	16	65	12	501
2011	Non-shift worker	25	30	16	6	4	11	9	68	12	5087
2008	Shift worker	28	39	11	9	4	8	1	73	14	270
2008	Non-shift worker	33	32	13	8	5	7	2	72	15	3247

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	27	7	7	8	0	1	78	15	335
2017	Non-shift worker	57	24	7	5	5	0	1	82	10	4499

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	29	8	4	7	1	0	81	11	335
2017	Non-shift worker	57	24	9	4	5	1	0	82	9	4509

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	37	14	10	5	6	1	69	16	334
2017	Non-shift worker	35	40	12	6	3	3	1	78	9	4500

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	30	16	18	10	3	1	54	30	334
2017	Non-shift worker	24	38	15	12	7	2	1	64	20	4497

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	13	21	16	35	0	2	26	53	334
2017	Non-shift worker	20	23	19	16	21	0	2	44	37	4493

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	25	22	14	9	0	1	55	23	333
2017	Non-shift worker	26	27	23	13	10	0	1	54	23	4496

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	22	15	3	2	0	13	76	7	332
2017	Non-shift worker	37	30	18	8	4	0	3	69	13	4472

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	18	16	19	23	1	1	41	43	333
2017	Non-shift worker	27	22	19	14	14	1	3	51	29	4489

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	18	18	7	9	1	5	65	16	333
2017	Non-shift worker	54	20	10	3	2	1	10	83	6	4487

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	32	18	10	10	0	1	62	20	333
2017	Non-shift worker	38	30	18	8	5	0	1	69	13	4487

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	26	17	10	4	1	4	66	15	332
2017	Non-shift worker	36	30	18	8	4	1	2	68	13	4486

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	27	20	8	4	2	4	66	12	332
2017	Non-shift worker	31	31	20	11	5	1	2	64	16	4485

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	26	15	11	4	0	3	69	15	332
2017	Non-shift worker	36	30	17	10	5	1	2	67	15	4481

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	33	17	9	3	0	3	70	13	332
2017	Non-shift worker	35	31	18	8	4	1	2	68	13	4475

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	21	12	4	3	0	3	80	8	334
2017	Non-shift worker	58	23	10	4	2	0	3	83	7	4488

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	73	11	8	2	3	1	2	87	5	334
2017	Non-shift worker	69	13	7	3	3	1	3	86	7	4504

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	54	31	9	4	1	0	1	86	5	334
2017	Non-shift worker	50	28	11	5	3	0	2	80	8	4489

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	20	7	5	4	0	1	83	10	333
2017	Non-shift worker	60	20	9	5	4	0	2	82	9	4494

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	59	8	2	1	1	0	29	95	2	332
2017	Non-shift worker	53	11	4	2	1	0	28	90	4	4492

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	63	18	9	4	2	1	4	85	6	331
2017	Non-shift worker	63	19	7	2	1	0	8	90	3	4459

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	15	9	7	9	0	5	74	17	334
2017	Non-shift worker	70	14	5	2	2	1	5	89	5	4499

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	54	28	10	3	2	1	3	85	4	333
2017	Non-shift worker	51	30	11	3	2	0	3	84	5	4485

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	26	35	13	7	0	0	44	20	335
2017	Non-shift worker	19	33	32	11	5	0	1	52	16	4505

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	22	37	17	12	0	1	29	33	332
2017	Non-shift worker	9	17	36	23	14	0	1	37	26	4482

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	15	18	20	29	4	2	13	87	335
2017	Non-shift worker	27	23	18	12	16	3	1	28	72	4506

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	51	277
2017	Non-shift worker	32	3109

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	33	277
2017	Non-shift worker	29	3109

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	24	277
2017	Non-shift worker	18	3109

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	62	277
2017	Non-shift worker	42	3109

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	277
2017	Non-shift worker	6	3109

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	26	277
2017	Non-shift worker	43	3109

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Shift worker	2	44	15	13	4	22	271
2017	Non-shift worker	5	47	18	11	5	14	3048

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	28	13	15	22	2	2	48	39	279
2017	Non-shift worker	14	22	16	13	23	2	10	40	41	3138

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	4	10	11	16	54	2	3	15	73	279
2017	Non-shift worker	3	10	10	17	54	2	4	13	76	3133

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Royal Canadian Mounted Police by Question 99. Are you currently a shift worker?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.