2017 Public Service Employee Survey Results by Theme for Royal Canadian Mounted Police by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	42	9	5	2	83	8	1594
2017	Does not provide services to public	38	43	9	7	4	81	11	3239
2014	Provides services to public	41	43	7	5	3	84	9	1434
2014	Does not provide services to public	34	42	11	8	5	77	12	2636
2011	Provides services to public	44	39	8	6	3	83	9	1972
2011	Does not provide services to public	37	41	11	7	5	78	12	3616
2008	Provides services to public	45	38	7	7	3	83	10	1359
2008	Does not provide services to public	36	41	10	7	5	77	12	2106

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	34	13	10	8	0	0	68	19	1588
2017	Does not provide services to public	36	36	12	9	7	0	0	72	16	3231

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	65	28	5	1	1	93	2	1585
2017	Does not provide services to public	58	31	7	2	1	89	4	3239
2014	Provides services to public	73	21	4	1	1	94	2	1431
2014	Does not provide services to public	67	24	6	2	1	91	3	2635
2011	Provides services to public	70	23	4	1	1	94	2	1975
2011	Does not provide services to public	64	28	6	2	1	92	3	3620

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	48	38	8	4	1	86	5	1584
2017	Does not provide services to public	46	38	9	5	3	83	8	3233
2014	Provides services to public	52	36	7	3	2	88	5	1434
2014	Does not provide services to public	44	37	10	6	3	82	9	2634
2011	Provides services to public	51	36	7	4	2	87	6	1979
2011	Does not provide services to public	43	40	9	5	3	83	8	3620
2008	Provides services to public	52	36	5	5	2	88	7	1371
2008	Does not provide services to public	41	41	9	6	3	83	9	2127

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	33	13	10	7	0	70	17	1587
2017	Does not provide services to public	41	32	14	7	5	0	74	12	3238
2014	Provides services to public	38	35	14	7	5	1	74	12	1434
2014	Does not provide services to public	37	34	14	9	6	1	71	14	2635
2011	Provides services to public	33	36	17	8	5	1	70	13	1980
2011	Does not provide services to public	31	35	17	10	6	1	67	16	3621

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	34	13	10	6	0	71	16	1594
2017	Does not provide services to public	41	35	12	8	4	0	76	12	3245
2014	Provides services to public	39	36	15	7	4	0	75	11	1433
2014	Does not provide services to public	36	36	13	9	5	0	72	14	2635
2011	Provides services to public	32	39	15	9	5	0	71	14	1976
2011	Does not provide services to public	31	38	15	11	5	0	69	16	3610
2008	Provides services to public	35	40	11	8	5	1	75	13	1373
2008	Does not provide services to public	33	38	13	9	6	0	71	16	2130

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	23	17	10	8	4	1	63	19	1589
2017	Does not provide services to public	41	24	14	10	6	3	1	68	17	3237
2014	Provides services to public	41	24	15	10	7	2	0	67	17	1434
2014	Does not provide services to public	39	24	15	10	8	3	0	65	19	2634
2011	Provides services to public	37	26	15	10	8	3	1	66	18	1976
2011	Does not provide services to public	35	25	15	12	9	3	0	63	22	3611
2008	Provides services to public	35	28	14	10	8	5	0	66	19	1372
2008	Does not provide services to public	31	27	15	12	9	5	0	61	23	2131

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	28	11	7	6	2	1	75	14	1596
2017	Does not provide services to public	46	29	12	7	4	2	1	77	11	3243
2014	Provides services to public	45	30	11	6	5	2	1	77	12	1432
2014	Does not provide services to public	44	29	11	8	6	2	1	75	14	2635
2011	Provides services to public	41	32	12	8	6	1	1	74	14	1968
2011	Does not provide services to public	43	29	13	8	6	2	0	73	14	3619
2008	Provides services to public	38	31	11	9	8	3	0	71	18	1373
2008	Does not provide services to public	40	28	12	9	7	3	0	71	17	2132

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	30	11	8	7	1	1	74	15	1594
2017	Does not provide services to public	43	33	9	9	5	1	0	77	14	3243
2014	Provides services to public	42	32	12	7	6	1	0	75	14	1433
2014	Does not provide services to public	41	30	11	10	7	1	0	73	17	2636
2011	Provides services to public	39	33	11	9	6	1	0	73	16	1970
2011	Does not provide services to public	38	33	11	11	7	1	0	72	18	3614
2008	Provides services to public	36	33	10	11	9	1	0	69	21	1370
2008	Does not provide services to public	37	31	10	11	9	1	0	69	20	2131

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	51	26	10	5	7	77	12	1588
2017	Does not provide services to public	55	24	9	6	5	80	11	3246
2014	Provides services to public	52	26	10	7	5	78	12	1434
2014	Does not provide services to public	50	26	9	7	7	77	14	2636

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	33	15	8	8	4	1	68	16	1594
2017	Does not provide services to public	34	31	13	9	6	6	1	70	16	3246
2014	Provides services to public	32	33	16	10	5	3	1	68	16	1434
2014	Does not provide services to public	29	35	14	10	7	5	0	67	18	2634
2011	Provides services to public	25	33	18	12	8	4	1	61	21	1978
2011	Does not provide services to public	22	32	19	12	10	5	1	57	23	3617

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	32	15	11	10	2	1	62	22	1594
2017	Does not provide services to public	30	32	15	12	7	3	1	65	20	3241
2014	Provides services to public	28	34	16	12	8	1	1	64	20	1434
2014	Does not provide services to public	26	32	17	13	9	3	0	60	22	2633
2011	Provides services to public	25	32	18	12	11	2	0	58	23	1975
2011	Does not provide services to public	20	31	18	16	12	2	0	53	28	3615
2008	Provides services to public	27	34	13	13	9	3	0	64	22	1374
2008	Does not provide services to public	25	33	16	12	11	3	0	60	23	2132

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	29	18	14	11	4	1	54	27	1593
2017	Does not provide services to public	22	32	17	14	8	6	1	58	24	3233
2014	Provides services to public	24	30	17	16	9	3	1	56	26	1433
2014	Does not provide services to public	19	29	18	18	10	5	0	51	29	2635
2011	Provides services to public	17	36	19	15	10	4	0	54	26	1978
2011	Does not provide services to public	13	29	20	20	12	5	0	45	34	3617
2008	Provides services to public	18	33	17	18	10	5	0	54	29	1373
2008	Does not provide services to public	15	32	17	19	12	6	0	49	33	2129

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	25	19	13	16	5	1	50	30	1591
2017	Does not provide services to public	24	25	17	14	12	7	1	53	29	3244
2014	Provides services to public	24	26	16	14	14	4	1	53	30	1434
2014	Does not provide services to public	21	27	16	15	15	5	0	51	32	2635
2011	Provides services to public	17	27	18	16	16	6	0	47	34	1974
2011	Does not provide services to public	14	25	19	18	18	7	0	41	38	3619
2008	Provides services to public	18	28	15	16	13	10	0	52	31	1374
2008	Does not provide services to public	15	26	17	16	16	10	0	45	36	2131

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	28	18	17	12	4	1	51	30	1591
2017	Does not provide services to public	20	31	17	16	11	4	0	54	28	3241
2014	Provides services to public	21	31	16	17	12	2	1	54	29	1432
2014	Does not provide services to public	17	32	16	18	13	3	0	51	32	2634
2011	Provides services to public	16	35	17	18	12	2	0	52	30	1976
2011	Does not provide services to public	12	32	18	21	14	3	0	45	36	3618
2008	Provides services to public	20	37	13	18	10	2	0	58	28	1375
2008	Does not provide services to public	16	35	15	20	11	2	0	52	33	2128

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	34	14	13	9	63	22	1593
2017	Does not provide services to public	32	35	14	11	7	67	19	3237
2014	Provides services to public	29	36	14	13	8	65	21	1433
2014	Does not provide services to public	28	37	13	12	9	65	21	2634
2011	Provides services to public	25	39	15	13	8	64	21	1975
2011	Does not provide services to public	25	38	14	13	9	64	22	3619

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	39	12	9	5	0	0	75	14	1595
2017	Does not provide services to public	34	41	11	10	4	0	0	75	14	3236

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	23	17	19	16	11	2	40	40	1591
2017	Does not provide services to public	13	21	16	17	13	17	3	42	38	3241
2014	Provides services to public	13	23	18	21	15	8	2	40	39	1431
2014	Does not provide services to public	13	22	17	18	16	11	2	41	39	2634

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	33	12	9	7	0	1	73	16	1593
2017	Does not provide services to public	40	32	12	9	6	1	1	73	15	3245
2014	Provides services to public	42	33	11	7	6	1	0	76	13	1432
2014	Does not provide services to public	40	33	10	9	7	1	0	74	16	2637
2011	Provides services to public	36	35	12	9	6	1	0	73	15	1973
2011	Does not provide services to public	34	35	12	11	7	1	0	70	17	3620
2008	Provides services to public	33	34	12	11	10	0	0	67	21	1374
2008	Does not provide services to public	34	33	13	10	8	1	0	68	19	2132

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	37	14	14	8	2	2	63	23	164
2017	Does not provide services to public	30	35	14	10	5	2	5	70	16	591
2014	Provides services to public	32	33	13	14	4	1	4	68	19	136
2014	Does not provide services to public	25	36	15	10	6	3	4	66	17	524

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	35	15	15	9	2	1	60	24	1593
2017	Does not provide services to public	32	32	13	13	7	2	1	66	21	3243
2014	Provides services to public	23	39	13	15	7	2	1	64	23	1434
2014	Does not provide services to public	27	39	12	14	6	2	1	67	21	2636
2011	Provides services to public	24	38	14	14	7	2	2	64	22	1977
2011	Does not provide services to public	26	37	13	14	8	1	1	64	23	3615
2008	Provides services to public	25	37	11	15	6	2	5	66	22	1375
2008	Does not provide services to public	28	36	13	12	7	2	1	66	20	2131

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	28	16	12	9	10	2	57	25	1593
2017	Does not provide services to public	28	27	13	11	8	10	2	63	22	3243
2014	Provides services to public	21	31	16	14	9	7	2	57	26	1434
2014	Does not provide services to public	27	28	14	13	9	7	1	60	24	2635
2011	Provides services to public	24	28	16	13	11	5	2	57	26	1976
2011	Does not provide services to public	26	28	15	13	11	6	1	58	26	3614
2008	Provides services to public	25	26	14	15	10	6	4	57	28	1374
2008	Does not provide services to public	29	28	15	11	10	7	1	61	23	2129

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	39	11	15	7	0	0	66	22	1594
2017	Does not provide services to public	33	38	9	14	6	0	0	71	20	3241
2014	Provides services to public	28	41	9	14	7	0	0	70	21	1433
2014	Does not provide services to public	32	37	10	13	7	0	0	70	20	2636
2011	Provides services to public	28	41	11	13	6	0	0	69	19	1972
2011	Does not provide services to public	28	39	12	13	7	0	1	67	20	3615
2008	Provides services to public	25	43	10	15	6	0	0	68	22	1375
2008	Does not provide services to public	27	40	11	14	7	1	0	68	21	2133

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	36	10	5	2	83	7	1592
2017	Does not provide services to public	42	37	11	7	3	79	10	3244
2014	Provides services to public	44	38	10	5	2	82	7	1434
2014	Does not provide services to public	39	37	11	8	4	77	12	2637
2011	Provides services to public	49	34	9	5	3	84	7	1981
2011	Does not provide services to public	43	36	10	7	4	79	11	3616
2008	Provides services to public	42	39	9	7	3	81	10	1375
2008	Does not provide services to public	36	40	11	8	4	77	13	2126

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	34	7	5	2	86	7	1588
2017	Does not provide services to public	48	35	7	7	3	82	10	3240
2014	Provides services to public	49	37	6	5	2	86	7	1432
2014	Does not provide services to public	44	37	8	7	4	81	11	2636
2011	Provides services to public	50	37	6	4	3	87	7	1973
2011	Does not provide services to public	45	38	7	6	4	83	10	3620
2008	Provides services to public	48	38	6	5	3	86	8	1376
2008	Does not provide services to public	42	40	8	6	4	82	10	2133

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	32	15	11	9	3	2	63	21	1590
2017	Does not provide services to public	28	32	14	12	9	4	2	63	21	3237
2014	Provides services to public	26	31	15	13	10	2	1	60	24	1434
2014	Does not provide services to public	26	31	15	13	12	2	1	59	26	2635
2011	Provides services to public	24	33	16	15	11	1	1	58	26	1970
2011	Does not provide services to public	22	33	17	14	13	2	0	55	28	3617
2008	Provides services to public	19	33	18	17	11	2	0	53	28	1374
2008	Does not provide services to public	20	35	15	13	13	2	0	57	27	2131

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	23	16	14	19	3	7	46	36	1589
2017	Does not provide services to public	19	24	14	16	17	3	6	48	37	3240
2014	Provides services to public	15	21	16	18	22	3	6	39	43	1433
2014	Does not provide services to public	17	22	15	18	24	2	3	40	44	2634
2011	Provides services to public	13	25	16	16	24	2	4	41	42	1973
2011	Does not provide services to public	12	23	14	19	27	2	3	37	48	3618
2008	Provides services to public	11	25	14	18	26	2	4	38	47	1371
2008	Does not provide services to public	13	29	13	17	24	2	2	44	43	2121

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	38	13	12	7	0	69	18	1583
2017	Does not provide services to public	35	38	10	10	6	1	74	15	3229
2014	Provides services to public	25	43	12	12	7	0	68	19	1433
2014	Does not provide services to public	28	41	11	12	8	0	69	20	2635
2011	Provides services to public	33	39	11	11	6	0	73	17	1973
2011	Does not provide services to public	33	40	11	10	6	0	73	16	3620

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	34	14	10	6	0	70	16	1588
2017	Does not provide services to public	39	34	13	8	5	1	74	13	3237
2014	Provides services to public	34	38	14	8	6	0	71	14	1432
2014	Does not provide services to public	37	34	13	9	6	0	71	15	2635

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	34	12	10	5	0	73	15	1587
2017	Does not provide services to public	40	36	11	8	4	0	77	12	3235
2014	Provides services to public	36	38	13	9	4	0	74	13	1432
2014	Does not provide services to public	37	34	13	9	6	0	72	15	2636
2011	Provides services to public	42	37	11	6	3	0	80	9	1972
2011	Does not provide services to public	41	37	11	7	3	1	79	10	3615

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	35	18	10	7	4	0	63	18	1586
2017	Does not provide services to public	26	38	17	9	5	4	1	67	15	3236

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	33	8	9	6	0	0	77	15	1591
2017	Does not provide services to public	52	28	8	6	4	1	1	82	10	3240
2014	Provides services to public	43	32	11	9	4	0	0	76	13	1433
2014	Does not provide services to public	48	31	9	7	4	0	0	79	12	2629
2011	Provides services to public	42	34	10	8	5	0	0	76	13	1979
2011	Does not provide services to public	47	33	9	7	4	0	1	80	10	3617

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	22	10	10	11	1	6	67	23	1591
2017	Does not provide services to public	39	22	10	8	8	2	10	70	19	3242
2014	Provides services to public	38	24	11	10	11	1	5	66	22	1433
2014	Does not provide services to public	39	23	11	9	9	1	7	68	20	2632
2011	Provides services to public	35	25	9	12	12	1	5	64	26	1975
2011	Does not provide services to public	36	23	10	10	11	1	8	65	23	3620
2008	Provides services to public	40	25	8	11	11	1	4	68	24	1374
2008	Does not provide services to public	39	23	10	11	9	2	6	68	22	2132

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	29	17	10	7	3	65	18	1594
2017	Does not provide services to public	39	33	15	6	3	3	75	10	3246
2014	Provides services to public	29	28	21	11	10	1	58	21	1431
2014	Does not provide services to public	34	32	18	9	7	1	67	15	2636
2011	Provides services to public	27	30	20	13	9	1	57	22	1977
2011	Does not provide services to public	34	32	19	9	6	1	66	15	3620
2008	Provides services to public	25	24	22	14	13	2	50	28	1369
2008	Does not provide services to public	27	32	22	12	7	1	59	19	2129

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	51	19	8	5	8	3	6	77	14	1593
2017	Does not provide services to public	60	20	5	5	4	2	3	85	9	3239
2014	Provides services to public	51	21	9	5	6	3	5	78	12	1434
2014	Does not provide services to public	56	23	7	4	5	2	3	83	10	2636
2011	Provides services to public	43	27	9	7	8	2	4	74	16	1981
2011	Does not provide services to public	49	25	8	7	7	2	2	77	15	3622

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Provides services to public	22	42	36	1593
2017	Does not provide services to public	28	36	36	3247
2014	Provides services to public	23	44	33	1434
2014	Does not provide services to public	29	35	37	2636
2011	Provides services to public	25	45	29	1981
2011	Does not provide services to public	30	36	33	3621

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public	23	30	23	7	9	8	352
2017	Does not provide services to public	17	31	25	4	14	8	898
2014	Provides services to public	28	30	25	6	9999	11	327
2014	Does not provide services to public	19	37	30	6	9999	8	760
2011	Provides services to public	23	30	29	7	9999	10	498
2011	Does not provide services to public	17	34	34	6	9999	9	1099

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	38	6	4	2	0	87	6	1590
2017	Does not provide services to public	48	37	8	4	2	0	86	7	3237
2014	Provides services to public	46	40	8	4	2	0	86	6	1434
2014	Does not provide services to public	46	38	9	4	2	0	85	6	2636
2011	Provides services to public	44	39	10	4	2	0	84	6	1975
2011	Does not provide services to public	43	41	8	4	3	1	85	7	3623
2008	Provides services to public	53	35	6	3	2	0	89	5	1371
2008	Does not provide services to public	48	37	8	5	2	1	85	7	2127

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	39	17	9	4	1	0	69	14	1589
2017	Does not provide services to public	30	39	16	9	4	2	1	71	13	3239
2014	Provides services to public	32	37	18	8	4	1	0	70	12	1434
2014	Does not provide services to public	31	39	14	8	5	2	0	71	14	2636
2011	Provides services to public	26	42	18	9	4	1	0	69	13	1978
2011	Does not provide services to public	24	39	19	10	6	2	0	64	16	3612

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	22	33	16	12	1	4	30	35	1577
2017	Does not provide services to public	8	20	32	21	14	1	4	36	30	3228
2014	Provides services to public	12	25	34	18	9	1	2	27	38	1430
2014	Does not provide services to public	10	24	36	19	8	1	3	28	35	2631
2011	Provides services to public	10	25	34	18	9	1	3	28	37	1970
2011	Does not provide services to public	12	24	33	18	9	1	3	29	37	3607
2008	Provides services to public	11	26	35	18	8	0	2	26	38	1373
2008	Does not provide services to public	11	27	33	19	9	1	2	28	39	2127

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	17	27	20	18	3	4	42	29	1572
2017	Does not provide services to public	8	16	25	23	21	2	6	47	26	3217
2014	Provides services to public	9	17	30	25	14	2	3	41	28	1426
2014	Does not provide services to public	10	19	28	23	15	2	4	40	30	2630
2011	Provides services to public	9	16	28	24	16	2	4	43	27	1971
2011	Does not provide services to public	10	17	26	24	16	2	4	44	29	3596
2008	Provides services to public	8	17	29	24	16	2	3	42	27	1369
2008	Does not provide services to public	9	19	28	23	15	3	3	40	30	2125

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	16	27	22	17	3	7	42	28	1576
2017	Does not provide services to public	11	18	29	20	14	2	6	37	31	3226
2014	Provides services to public	10	20	29	22	13	2	4	37	32	1426
2014	Does not provide services to public	13	21	30	19	11	2	4	31	37	2631
2011	Provides services to public	12	18	29	22	12	3	5	37	32	1966
2011	Does not provide services to public	16	21	28	18	11	2	4	31	39	3600
2008	Provides services to public	11	18	32	21	11	2	5	35	31	1372
2008	Does not provide services to public	14	23	29	17	11	2	3	30	40	2121

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	5	8	26	30	22	2	7	58	14	1564
2017	Does not provide services to public	4	9	27	30	23	1	5	58	14	3213
2014	Provides services to public	5	11	29	32	17	1	4	52	17	1414
2014	Does not provide services to public	6	12	31	29	18	1	4	50	18	2621
2011	Provides services to public	6	11	30	32	17	1	4	51	17	1965
2011	Does not provide services to public	6	12	30	30	17	1	4	50	19	3595
2008	Provides services to public	6	11	31	29	17	1	5	49	19	1375
2008	Does not provide services to public	6	15	31	28	17	1	3	47	21	2119

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	20	23	15	15	2	5	32	43	1585
2017	Does not provide services to public	15	17	25	18	18	1	5	39	34	3220
2014	Provides services to public	22	22	24	17	13	1	2	31	45	1427
2014	Does not provide services to public	18	23	26	16	12	1	3	30	43	2630
2011	Provides services to public	20	22	25	17	11	1	3	30	44	1972
2011	Does not provide services to public	18	21	27	17	12	1	4	31	41	3610
2008	Provides services to public	21	23	26	16	10	1	3	28	46	1374
2008	Does not provide services to public	17	21	25	19	14	1	3	34	40	2127

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	17	24	18	19	3	6	40	33	1578
2017	Does not provide services to public	10	16	22	22	20	3	7	46	29	3226
2014	Provides services to public	11	17	23	24	17	3	5	45	30	1422
2014	Does not provide services to public	12	16	25	23	16	2	6	43	30	2626
2011	Provides services to public	10	16	23	24	18	2	6	46	29	1965
2011	Does not provide services to public	10	15	26	23	18	2	5	44	28	3602
2008	Provides services to public	11	17	25	23	16	2	6	42	30	1372
2008	Does not provide services to public	14	22	26	18	14	3	4	34	38	2128

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	18	29	18	15	4	6	36	32	1577
2017	Does not provide services to public	10	17	30	20	15	3	6	38	29	3226
2014	Provides services to public	12	22	28	21	11	2	4	34	36	1425
2014	Does not provide services to public	12	20	34	16	11	2	4	29	35	2629

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	28	12	12	10	1	1	65	23	1593
2017	Does not provide services to public	41	29	10	10	8	1	1	71	19	3239
2014	Provides services to public	37	29	11	12	10	0	0	67	22	1432
2014	Does not provide services to public	40	28	9	12	9	1	0	69	22	2635

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	39	10	10	6	1	74	16	1586
2017	Does not provide services to public	42	38	7	8	4	1	81	12	3234
2014	Provides services to public	36	39	11	9	4	0	76	14	1433
2014	Does not provide services to public	40	38	9	10	4	0	78	14	2635

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	31	17	4	3	4	1	73	8	1585
2017	Does not provide services to public	41	32	14	4	3	4	1	78	7	3231
2014	Provides services to public	43	31	15	3	2	4	1	78	6	1433
2014	Does not provide services to public	46	32	12	4	2	4	1	81	6	2634

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	37	13	5	3	2	78	8	1590
2017	Does not provide services to public	42	37	11	5	2	2	81	8	3242
2014	Provides services to public	44	34	12	5	3	2	80	8	1432
2014	Does not provide services to public	44	35	11	5	3	2	81	8	2635
2011	Provides services to public	31	38	17	7	5	2	71	12	1976
2011	Does not provide services to public	30	38	17	7	5	3	70	12	3618

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	36	9	5	4	0	82	9	1592
2017	Does not provide services to public	50	35	8	4	2	0	86	7	3239
2014	Provides services to public	51	33	9	4	3	0	84	7	1433
2014	Does not provide services to public	51	32	9	4	4	0	83	8	2634
2011	Provides services to public	43	36	11	6	3	0	80	9	1971
2011	Does not provide services to public	40	39	11	6	4	0	79	10	3614
2008	Provides services to public	42	36	8	8	5	0	79	13	1373
2008	Does not provide services to public	39	37	11	7	5	1	77	12	2130

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	32	14	13	13	3	3	58	27	1592
2017	Does not provide services to public	28	29	14	12	9	4	4	62	23	3241
2014	Provides services to public	27	31	16	13	10	2	1	60	23	1433
2014	Does not provide services to public	29	30	12	12	11	3	2	63	24	2637

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	40	11	5	2	2	1	82	6	1586
2017	Does not provide services to public	44	37	11	3	1	3	1	84	5	3235
2014	Provides services to public	45	39	9	4	2	1	0	86	5	1433
2014	Does not provide services to public	45	36	10	3	1	3	1	85	5	2634
2011	Provides services to public	40	40	11	5	2	1	0	81	7	1977
2011	Does not provide services to public	42	37	11	4	2	2	1	82	7	3611

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	35	11	8	6	3	1	74	15	1590
2017	Does not provide services to public	37	35	12	8	5	3	1	75	13	3233
2014	Provides services to public	40	34	13	7	4	2	1	76	11	1433
2014	Does not provide services to public	39	35	11	7	4	2	1	76	12	2636
2011	Provides services to public	36	35	12	8	5	3	1	74	14	1980
2011	Does not provide services to public	34	34	12	9	7	4	1	71	16	3609
2008	Provides services to public	34	34	11	8	7	4	2	72	17	1375
2008	Does not provide services to public	31	32	12	10	9	5	1	68	20	2130

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	32	22	10	7	4	1	59	18	1590
2017	Does not provide services to public	24	33	19	11	6	5	2	61	18	3238
2014	Provides services to public	26	34	20	9	5	4	1	64	15	1432
2014	Does not provide services to public	26	34	19	10	6	4	2	64	16	2635
2011	Provides services to public	18	33	26	11	6	5	1	54	19	1977
2011	Does not provide services to public	15	31	25	13	8	6	1	50	23	3616

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	24	15	12	17	7	2	51	32	1586
2017	Does not provide services to public	24	25	16	13	12	8	3	55	28	3234
2014	Provides services to public	23	26	17	14	12	7	1	53	28	1433
2014	Does not provide services to public	22	23	16	14	15	7	1	50	32	2634
2011	Provides services to public	19	26	18	14	14	8	1	49	31	1977
2011	Does not provide services to public	15	23	18	16	16	10	2	43	36	3618

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	44	4	9	3	85	12	1595
2017	Does not provide services to public	45	42	4	7	2	87	9	3244
2014	Provides services to public	41	46	3	7	2	87	9	1433
2014	Does not provide services to public	45	43	4	7	2	88	9	2636
2011	Provides services to public	41	45	4	8	3	86	10	1983
2011	Does not provide services to public	40	47	3	8	2	87	10	3618
2008	Provides services to public	39	48	3	8	3	87	11	1374
2008	Does not provide services to public	41	45	3	8	2	87	10	2132

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	33	7	13	7	74	19	1590
2017	Does not provide services to public	48	34	5	9	4	82	13	3242
2014	Provides services to public	40	36	6	12	6	76	18	1433
2014	Does not provide services to public	49	32	6	9	4	81	13	2636
2011	Provides services to public	38	36	7	12	7	74	19	1965
2011	Does not provide services to public	41	35	7	11	7	76	17	3609

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	37	10	10	4	77	13	1586
2017	Does not provide services to public	50	35	7	6	2	86	8	3235
2014	Provides services to public	41	37	10	9	3	79	11	1432
2014	Does not provide services to public	49	35	8	6	2	85	7	2633

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	75	19	3	2	0	1	1	95	2	1591
2017	Does not provide services to public	77	16	3	1	1	1	1	94	2	3237
2014	Provides services to public	74	20	3	2	1	0	0	95	3	1434
2014	Does not provide services to public	75	17	3	1	1	0	2	94	2	2635
2011	Provides services to public	76	18	3	2	1	1	0	95	3	1983
2011	Does not provide services to public	76	16	3	2	1	0	2	94	3	3619
2008	Provides services to public	76	18	2	2	1	0	1	95	3	1371
2008	Does not provide services to public	77	16	2	2	1	1	1	95	3	2125

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	76	15	4	3	2	1	92	4	1595
2017	Does not provide services to public	75	14	4	3	1	2	91	5	3243
2014	Provides services to public	73	17	4	3	2	1	91	5	1433
2014	Does not provide services to public	73	15	4	3	2	3	91	6	2637
2011	Provides services to public	76	14	4	3	2	1	91	5	1981
2011	Does not provide services to public	73	15	3	4	3	2	90	7	3614
2008	Provides services to public	76	14	3	3	2	1	91	6	1370
2008	Does not provide services to public	73	16	3	5	2	1	90	6	2131

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	74	10	4	2	2	0	7	91	4	1593
2017	Does not provide services to public	73	11	5	3	2	0	6	90	5	3244
2014	Provides services to public	75	11	5	3	2	0	4	90	4	1433
2014	Does not provide services to public	74	12	3	2	2	0	5	92	4	2637
2011	Provides services to public	72	12	5	3	3	1	4	89	6	1972
2011	Does not provide services to public	71	13	5	3	3	1	5	89	6	3606
2008	Provides services to public	72	12	3	2	4	0	6	90	6	1374
2008	Does not provide services to public	70	11	5	3	3	0	9	89	6	2128

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	80	11	3	1	2	3	94	3	1590
2017	Does not provide services to public	81	10	3	1	1	4	94	2	3244
2014	Provides services to public	80	10	3	1	2	3	94	3	1434
2014	Does not provide services to public	79	10	3	1	1	5	94	2	2637
2011	Provides services to public	77	12	4	1	2	4	93	3	1972
2011	Does not provide services to public	79	10	3	1	2	5	93	3	3612
2008	Provides services to public	83	6	1	1	2	6	95	4	1374
2008	Does not provide services to public	80	7	2	1	2	8	94	3	2122

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	68	13	6	2	1	2	8	90	4	1594
2017	Does not provide services to public	65	14	7	2	2	3	7	89	4	3241
2014	Provides services to public	69	14	6	2	2	1	5	89	4	1434
2014	Does not provide services to public	68	15	6	2	2	2	6	90	4	2636

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	72	13	6	2	1	2	4	90	4	1591
2017	Does not provide services to public	70	14	6	2	1	2	5	90	3	3233
2014	Provides services to public	69	14	6	2	2	3	4	90	4	1434
2014	Does not provide services to public	70	15	4	1	1	3	5	92	3	2637
2011	Provides services to public	68	17	7	2	2	2	3	89	4	1976
2011	Does not provide services to public	66	16	8	2	2	3	5	88	4	3615
2008	Provides services to public	71	15	7	2	2	2	2	90	3	1373
2008	Does not provide services to public	69	15	7	2	1	3	3	89	3	2132

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	21	79	1589
2017	Does not provide services to public	18	82	3236
2014	Provides services to public	21	79	1431
2014	Does not provide services to public	21	79	2630

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	59	329
2017	Does not provide services to public	52	592
2014	Provides services to public	64	306
2014	Does not provide services to public	52	545

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	59	329
2017	Does not provide services to public	63	592
2014	Provides services to public	58	306
2014	Does not provide services to public	64	545

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	329
2017	Does not provide services to public	9	592
2014	Provides services to public	6	306
2014	Does not provide services to public	10	545

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	3	329

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	329
2017	Does not provide services to public	8	592
2014	Provides services to public	4	306
2014	Does not provide services to public	4	545

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	329
2017	Does not provide services to public	4	592
2014	Provides services to public	14	306
2014	Does not provide services to public	1	545

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	329
2017	Does not provide services to public	4	592
2014	Provides services to public	2	306
2014	Does not provide services to public	5	545

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	39	329
2017	Does not provide services to public	36	592
2014	Provides services to public	37	306
2014	Does not provide services to public	43	546

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	45	329
2017	Does not provide services to public	39	592
2014	Provides services to public	34	306
2014	Does not provide services to public	40	546

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	50	329
2017	Does not provide services to public	51	592
2014	Provides services to public	56	306
2014	Does not provide services to public	48	546

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	36	329
2017	Does not provide services to public	41	592
2014	Provides services to public	43	306
2014	Does not provide services to public	42	546

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	36	329
2017	Does not provide services to public	33	592
2014	Provides services to public	36	306
2014	Does not provide services to public	35	546

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	51	329
2017	Does not provide services to public	51	592
2014	Provides services to public	55	306
2014	Does not provide services to public	49	546

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	36	329
2017	Does not provide services to public	30	592
2014	Provides services to public	37	306
2014	Does not provide services to public	36	546

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	329
2017	Does not provide services to public	1	592
2014	Does not provide services to public	2	546

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	329
2017	Does not provide services to public	12	592
2014	Provides services to public	11	306
2014	Does not provide services to public	7	546

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	329
2017	Does not provide services to public	12	592
2014	Provides services to public	8	306
2014	Does not provide services to public	14	546

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	50	329
2017	Does not provide services to public	45	592
2014	Provides services to public	46	306
2014	Does not provide services to public	46	546

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	329
2017	Does not provide services to public	23	592
2014	Provides services to public	28	306
2014	Does not provide services to public	30	546

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	329
2017	Does not provide services to public	18	592
2014	Provides services to public	9	306
2014	Does not provide services to public	18	546

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	54	329
2017	Does not provide services to public	55	591
2014	Provides services to public	56	306
2014	Does not provide services to public	55	546

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	30	329
2017	Does not provide services to public	30	591
2014	Provides services to public	31	306
2014	Does not provide services to public	34	546

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	329
2017	Does not provide services to public	9	591
2014	Provides services to public	9	306
2014	Does not provide services to public	12	546

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	19	329
2017	Does not provide services to public	18	591
2014	Provides services to public	20	306
2014	Does not provide services to public	24	546

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	329
2017	Does not provide services to public	14	591
2014	Provides services to public	11	306
2014	Does not provide services to public	11	546

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	329
2017	Does not provide services to public	6	591
2014	Provides services to public	6	306
2014	Does not provide services to public	7	546

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	329
2017	Does not provide services to public	12	591
2014	Provides services to public	15	306
2014	Does not provide services to public	12	546

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	329
2017	Does not provide services to public	11	591
2014	Provides services to public	11	306
2014	Does not provide services to public	11	546

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	329
2017	Does not provide services to public	26	591
2014	Provides services to public	23	306
2014	Does not provide services to public	22	546

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	306
2017	Does not provide services to public	14	555
2014	Provides services to public	14	287
2014	Does not provide services to public	14	506

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	306
2017	Does not provide services to public	18	555
2014	Provides services to public	17	287
2014	Does not provide services to public	16	506

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	306
2017	Does not provide services to public	9	555
2014	Provides services to public	8	287
2014	Does not provide services to public	8	506

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	306
2017	Does not provide services to public	7	555
2014	Provides services to public	7	287
2014	Does not provide services to public	7	506

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	306
2017	Does not provide services to public	14	555
2014	Provides services to public	12	287
2014	Does not provide services to public	14	506

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	306
2017	Does not provide services to public	13	555
2014	Provides services to public	12	287
2014	Does not provide services to public	7	506

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	306
2017	Does not provide services to public	17	555
2014	Provides services to public	9	287
2014	Does not provide services to public	19	506

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	306
2017	Does not provide services to public	9	555
2014	Provides services to public	10	287
2014	Does not provide services to public	9	506

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	306
2017	Does not provide services to public	11	555
2014	Provides services to public	10	287
2014	Does not provide services to public	10	506

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	306
2017	Does not provide services to public	28	555
2014	Provides services to public	28	287
2014	Does not provide services to public	22	506

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	306
2017	Does not provide services to public	9	555
2014	Provides services to public	9	287
2014	Does not provide services to public	10	506

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	47	306
2017	Does not provide services to public	45	555
2014	Provides services to public	49	287
2014	Does not provide services to public	45	506

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	1	555
2014	Provides services to public	2	287
2014	Does not provide services to public	3	506

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	58	306
2017	Does not provide services to public	51	555
2014	Provides services to public	52	287
2014	Does not provide services to public	55	506

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	306
2017	Does not provide services to public	2	555

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	306
2017	Does not provide services to public	13	555
2014	Provides services to public	10	287
2014	Does not provide services to public	16	506

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	91	9	330
2017	Does not provide services to public	89	11	591

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	21	18	9	10	15	7	54	24	1592
2017	Does not provide services to public	19	21	20	9	8	17	6	52	22	3243
2014	Provides services to public	25	22	20	9	8	12	4	57	20	1434
2014	Does not provide services to public	21	23	19	9	9	15	4	54	22	2633

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	32	16	8	6	4	1	68	15	1593
2017	Does not provide services to public	33	31	17	7	5	6	1	69	13	3240
2014	Provides services to public	37	31	15	8	5	4	1	72	13	1432
2014	Does not provide services to public	36	34	16	6	5	4	0	73	11	2636
2011	Provides services to public	35	34	16	7	4	3	0	72	12	1978
2011	Does not provide services to public	31	35	16	7	5	4	0	70	13	3614

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	9	91	1587
2017	Does not provide services to public	7	93	3235
2014	Provides services to public	8	92	1431
2014	Does not provide services to public	7	93	2628

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	55	130
2017	Does not provide services to public	42	240
2014	Provides services to public	50	115
2014	Does not provide services to public	40	186

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	72	130
2017	Does not provide services to public	77	240
2014	Provides services to public	73	115
2014	Does not provide services to public	81	186

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	5	240
2014	Does not provide services to public	6	186

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	130
2014	Does not provide services to public	0	186

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	130
2017	Does not provide services to public	8	240
2014	Provides services to public	10	115
2014	Does not provide services to public	5	186

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	130
2017	Does not provide services to public	4	240
2014	Provides services to public	7	115

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	130
2017	Does not provide services to public	8	240
2014	Provides services to public	6	115
2014	Does not provide services to public	6	186

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	22	129
2017	Does not provide services to public	17	242
2014	Provides services to public	12	114
2014	Does not provide services to public	19	186

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	129
2017	Does not provide services to public	14	242
2014	Provides services to public	13	114
2014	Does not provide services to public	14	186

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	129
2017	Does not provide services to public	7	242
2014	Does not provide services to public	10	186

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	4	242
2014	Provides services to public	5	114
2014	Does not provide services to public	3	186

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	31	129
2017	Does not provide services to public	27	242
2014	Provides services to public	27	114
2014	Does not provide services to public	26	186

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	37	129
2017	Does not provide services to public	31	242
2014	Provides services to public	23	114
2014	Does not provide services to public	26	186

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	6	242
2014	Does not provide services to public	3	186

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	129
2017	Does not provide services to public	3	242

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	129
2017	Does not provide services to public	9	242
2014	Provides services to public	5	114
2014	Does not provide services to public	8	186

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	21	129
2017	Does not provide services to public	18	242
2014	Provides services to public	12	114
2014	Does not provide services to public	15	186

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	129

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	129
2017	Does not provide services to public	14	242
2014	Provides services to public	18	114
2014	Does not provide services to public	16	186

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Provides services to public	129
2017	Does not provide services to public	242
2014	Provides services to public	114
2014	Does not provide services to public	186

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	22	129
2017	Does not provide services to public	24	242
2014	Provides services to public	36	114
2014	Does not provide services to public	32	186

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	31	130
2017	Does not provide services to public	24	242
2014	Provides services to public	32	115
2014	Does not provide services to public	33	186

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	130
2017	Does not provide services to public	17	242
2014	Provides services to public	17	115
2014	Does not provide services to public	21	186

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	130
2017	Does not provide services to public	7	242
2014	Does not provide services to public	8	186

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	130
2017	Does not provide services to public	14	242
2014	Provides services to public	16	115
2014	Does not provide services to public	18	186

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	130
2017	Does not provide services to public	6	242
2014	Provides services to public	6	115
2014	Does not provide services to public	5	186

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	130
2017	Does not provide services to public	6	242
2014	Provides services to public	6	115
2014	Does not provide services to public	6	186

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	130
2017	Does not provide services to public	6	242
2014	Provides services to public	10	115
2014	Does not provide services to public	8	186

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	130
2017	Does not provide services to public	8	242
2014	Provides services to public	10	115
2014	Does not provide services to public	8	186

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	43	130
2017	Does not provide services to public	53	242
2014	Provides services to public	48	115
2014	Does not provide services to public	48	186

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	119
2017	Does not provide services to public	4	225
2014	Provides services to public	11	109
2014	Does not provide services to public	8	175

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	119
2017	Does not provide services to public	14	225
2014	Provides services to public	10	109
2014	Does not provide services to public	13	175

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	4	225
2014	Provides services to public	9	109
2014	Does not provide services to public	4	175

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	3	225
2014	Provides services to public	4	109

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	119
2014	Does not provide services to public	7	175

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	119
2017	Does not provide services to public	7	225
2014	Provides services to public	5	109
2014	Does not provide services to public	9	175

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	119
2017	Does not provide services to public	12	225
2014	Provides services to public	7	109
2014	Does not provide services to public	14	175

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	119
2017	Does not provide services to public	15	225
2014	Provides services to public	14	109
2014	Does not provide services to public	14	175

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	119
2017	Does not provide services to public	9	225
2014	Provides services to public	9	109
2014	Does not provide services to public	10	175

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	26	119
2017	Does not provide services to public	23	225
2014	Provides services to public	17	109
2014	Does not provide services to public	24	175

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	119
2017	Does not provide services to public	8	225
2014	Provides services to public	9	109
2014	Does not provide services to public	10	175

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	52	119
2017	Does not provide services to public	41	225
2014	Provides services to public	43	109
2014	Does not provide services to public	48	175

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	64	119
2017	Does not provide services to public	64	225
2014	Provides services to public	64	109
2014	Does not provide services to public	72	175

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	119
2017	Does not provide services to public	10	225
2014	Provides services to public	14	109
2014	Does not provide services to public	10	175

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	90	10	130
2017	Does not provide services to public	90	10	241

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	20	24	3	4	19	9	57	10	1595
2017	Does not provide services to public	20	20	20	4	3	25	7	59	11	3237
2014	Provides services to public	24	21	23	3	2	19	7	61	8	1432
2014	Does not provide services to public	21	20	21	4	3	24	7	60	9	2636

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	30	18	4	3	7	3	71	8	1592
2017	Does not provide services to public	35	30	17	4	3	10	2	74	7	3241
2014	Provides services to public	38	31	17	3	2	7	2	75	5	1432
2014	Does not provide services to public	37	31	16	3	2	9	1	76	6	2636
2011	Provides services to public	40	33	15	4	2	5	0	77	7	1976
2011	Does not provide services to public	37	33	15	5	3	7	0	76	8	3608

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	17	83	1586
2017	Does not provide services to public	15	85	3234
2014	Provides services to public	15	85	1429
2014	Does not provide services to public	14	86	2630

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	74	26	276
2017	Does not provide services to public	82	18	500
2014	Provides services to public	77	23	211
2014	Does not provide services to public	77	23	366

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	57	27	6	8	1	0	0	84	9	210
2017	Does not provide services to public	53	31	5	5	4	0	1	85	9	407
2014	Provides services to public	49	33	10	7	1	0	0	82	7	165
2014	Does not provide services to public	53	33	4	6	2	1	1	87	8	282

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	46	11	6	4	3	5	76	11	1594
2017	Does not provide services to public	28	45	9	6	3	3	7	80	10	3244
2014	Provides services to public	26	51	11	6	3	2	2	80	9	1433
2014	Does not provide services to public	31	48	9	5	3	2	3	83	8	2637
2011	Provides services to public	22	46	12	7	3	3	8	76	11	1976
2011	Does not provide services to public	23	45	10	7	4	2	10	77	12	3613
2008	Provides services to public	24	51	9	8	4	3	1	78	13	1378
2008	Does not provide services to public	26	49	9	8	4	2	2	78	12	2136

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	22	23	8	8	14	11	48	21	1591
2017	Does not provide services to public	12	20	21	8	6	22	11	47	21	3236
2014	Provides services to public	13	23	27	8	5	14	10	47	18	1432
2014	Does not provide services to public	12	23	25	7	6	17	10	48	18	2635
2011	Provides services to public	12	25	24	9	6	12	12	48	20	1973
2011	Does not provide services to public	9	20	23	10	7	16	15	42	25	3617

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	29	14	6	3	10	5	72	11	1594
2017	Does not provide services to public	38	28	11	4	3	9	7	79	8	3245
2014	Provides services to public	34	30	16	6	3	10	2	72	10	1433
2014	Does not provide services to public	37	31	12	5	3	9	3	77	10	2635
2011	Provides services to public	30	30	15	5	3	8	8	72	10	1977
2011	Does not provide services to public	32	28	13	5	3	9	10	74	10	3617
2008	Provides services to public	30	36	13	7	4	11	1	74	11	1377
2008	Does not provide services to public	33	33	13	6	3	10	2	75	10	2135

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	28	16	5	4	12	5	69	11	1589
2017	Does not provide services to public	30	29	13	5	3	12	7	73	10	3232
2014	Provides services to public	30	29	18	6	3	12	2	68	11	1430
2014	Does not provide services to public	30	31	15	6	3	12	3	71	11	2633
2011	Provides services to public	26	30	17	5	3	10	8	69	10	1967
2011	Does not provide services to public	24	29	15	6	4	11	10	67	13	3606
2008	Provides services to public	33	34	11	8	5	8	1	73	14	1373
2008	Does not provide services to public	32	32	13	9	5	7	2	70	15	2133

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	53	25	8	7	7	0	1	79	14	1590
2017	Does not provide services to public	58	24	7	5	4	0	1	83	9	3241

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	25	10	4	6	1	0	80	10	1594
2017	Does not provide services to public	58	24	9	4	4	1	0	83	8	3247

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	42	13	8	4	3	1	74	13	1592
2017	Does not provide services to public	37	39	12	5	3	3	0	79	8	3238

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	35	17	14	10	2	1	58	25	1589
2017	Does not provide services to public	26	39	15	11	7	2	1	66	18	3239

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	21	18	14	24	1	2	42	39	1588
2017	Does not provide services to public	19	22	19	17	21	0	2	43	38	3236

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	25	23	17	13	0	1	47	30	1590
2017	Does not provide services to public	29	28	22	11	8	0	2	58	20	3237

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	28	18	9	4	1	6	67	14	1577
2017	Does not provide services to public	39	29	17	7	3	0	4	71	11	3224

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	19	18	17	21	1	2	43	38	1587
2017	Does not provide services to public	29	23	19	14	12	1	3	54	27	3231

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	20	12	5	5	1	9	76	11	1583
2017	Does not provide services to public	56	20	9	3	2	1	10	84	6	3233

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	29	18	9	7	0	1	65	17	1586
2017	Does not provide services to public	38	30	18	8	5	0	1	69	13	3231

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	29	19	9	5	1	2	67	14	1583
2017	Does not provide services to public	36	30	18	8	4	1	3	69	13	3231

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	30	21	11	5	1	2	62	16	1582
2017	Does not provide services to public	33	31	20	10	4	1	2	65	15	3232

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	27	18	10	5	1	2	67	15	1582
2017	Does not provide services to public	35	31	16	10	5	1	2	68	15	3228

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	32	20	10	6	1	2	63	16	1579
2017	Does not provide services to public	38	31	17	8	3	1	2	71	11	3225

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	24	11	5	2	0	3	80	8	1588
2017	Does not provide services to public	60	22	9	4	2	0	3	85	6	3231

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	68	14	8	4	3	1	3	85	7	1593
2017	Does not provide services to public	71	13	6	3	3	1	4	87	6	3242

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	29	12	7	3	0	2	77	10	1584
2017	Does not provide services to public	53	28	10	4	3	0	2	83	6	3235

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	59	20	8	6	5	0	1	81	11	1587
2017	Does not provide services to public	61	19	9	4	4	0	2	83	8	3236

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	10	4	2	1	0	30	91	4	1588
2017	Does not provide services to public	54	11	4	2	1	0	28	90	4	3232

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	26	11	3	2	0	4	83	5	1576
2017	Does not provide services to public	68	16	5	1	1	0	9	92	2	3211

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	69	15	6	2	3	1	4	89	5	1592
2017	Does not provide services to public	68	14	6	3	3	1	5	87	7	3238

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	53	30	9	3	2	0	3	86	5	1585
2017	Does not provide services to public	51	29	11	4	2	0	3	83	5	3231

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	28	34	13	7	0	1	46	20	1594
2017	Does not provide services to public	19	34	32	9	4	0	1	54	14	3244

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	21	36	19	10	0	0	29	34	1585
2017	Does not provide services to public	7	16	36	24	15	0	1	40	24	3226

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	22	16	13	18	4	1	28	72	1592
2017	Does not provide services to public	25	22	19	13	17	2	1	26	74	3246

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	37	1079
2017	Does not provide services to public	32	2308

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	28	1079
2017	Does not provide services to public	30	2308

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	1079
2017	Does not provide services to public	19	2308

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	45	1079
2017	Does not provide services to public	44	2308

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	1079
2017	Does not provide services to public	6	2308

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	40	1079
2017	Does not provide services to public	42	2308

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Provides services to public	5	47	16	11	4	16	1058
2017	Does not provide services to public	5	46	18	12	5	15	2263

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	23	15	13	25	2	8	40	43	1090
2017	Does not provide services to public	15	22	16	14	22	2	10	42	40	2328

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	3	12	11	16	52	2	4	16	72	1088
2017	Does not provide services to public	3	9	10	17	55	2	4	12	77	2325

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Royal Canadian Mounted Police by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.