2017 Public Service Employee Survey Results by Theme for Royal Canadian Mounted Police by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	51	10	5	3	0	0	82	8	131
2017	Health care practitioners	30	35	10	23	3	0	0	64	26	60
2017	Federal regulators	27	48	14	5	6	0	0	75	11	37
2017	Compliance, inspection and enforcement	42	49	4	1	3	0	0	92	4	74
2017	Communications or public affairs	37	50	5	6	2	0	0	87	8	82
2017	Access to information and privacy	37	42	16	2	2	2	0	80	3	52
2017	Security	44	45	3	6	1	0	0	89	8	203
2017	Science and technology	55	26	11	5	3	0	0	81	8	23
2017	Legal services	58	24	5	11	3	0	0	81	13	71
2017	Administration and operations	39	41	9	8	3	0	0	80	11	1650
2017	Human resources	39	43	11	4	3	0	0	82	7	471
2017	Financial management	32	50	8	4	6	0	0	82	10	268
2017	Procurement	34	46	7	7	6	0	0	79	13	81
2017	Real property	43	36	9	9	3	0	0	79	11	101
2017	Materiel management	46	37	14	1	3	0	0	82	4	47
2017	Information management	30	49	9	7	5	0	0	79	12	373
2017	Information technology	36	44	4	11	4	0	0	80	15	129
2017	Internal audit	16	38	21	13	12	0	0	54	25	24
2017	Data sciences	36	37	11	10	6	0	0	73	16	16
2017	Policy	39	40	13	7	2	0	0	79	8	102
2017	Project management	50	33	11	6	1	0	0	82	7	67
2017	Other services to the public	51	35	8	4	2	1	0	87	6	153
2017	None of the above	41	43	9	5	2	0	0	84	7	528
2014	Client contact centre	42	43	5	6	5	0	0	85	11	144
2014	Health care practitioners	26	45	13	12	4	0	0	72	16	32
2014	Federal regulators	61	20	13	7	0	0	0	80	7	15
2014	Compliance, inspection and enforcement	36	41	9	11	2	0	0	78	13	53
2014	Communications or public affairs	35	46	14	4	1	0	0	81	6	64
2014	Access to information and privacy	50	30	10	10	0	0	0	80	10	40
2014	Security	38	40	11	8	4	0	0	78	11	129
2014	Science and technology	53	29	6	6	6	0	0	82	12	15
2014	Legal services	31	51	9	7	2	0	0	82	9	53
2014	Administration and operations	39	42	9	6	4	0	0	81	10	1447
2014	Human resources	34	42	11	9	4	0	0	76	13	406
2014	Financial management	37	47	6	6	3	0	0	85	9	264
2014	Procurement	32	43	11	5	9	0	0	75	14	60
2014	Real property	32	43	12	8	5	0	0	75	13	111
2014	Materiel management	33	57	3	0	7	0	0	90	7	51
2014	Information management	32	42	11	9	5	0	0	74	14	372
2014	Information technology	33	46	7	9	4	0	1	80	12	106
2014	Internal audit	47	28	4	11	11	0	0	75	22	28
2014	Other services to the public	39	47	7	5	2	0	0	86	7	194
2014	None of the above	34	41	13	6	6	0	0	75	12	427

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	40	14	9	5	0	1	71	15	130
2017	Health care practitioners	25	36	16	15	6	2	0	62	21	60
2017	Federal regulators	22	30	16	13	19	0	0	52	32	37
2017	Compliance, inspection and enforcement	30	33	11	14	13	0	0	62	27	74
2017	Communications or public affairs	24	50	9	8	9	0	0	74	17	82
2017	Access to information and privacy	28	30	11	21	10	0	0	57	31	52
2017	Security	43	35	9	8	5	0	0	78	14	203
2017	Science and technology	36	24	22	8	11	0	0	59	19	23
2017	Legal services	47	20	9	12	12	0	0	67	24	71
2017	Administration and operations	37	33	13	10	7	0	0	71	17	1647
2017	Human resources	35	41	11	7	6	1	0	76	13	469
2017	Financial management	34	40	9	12	6	0	0	74	18	266
2017	Procurement	26	41	15	14	5	0	0	67	19	80
2017	Real property	22	43	15	9	10	0	0	66	20	101
2017	Materiel management	40	38	15	5	1	0	0	78	6	47
2017	Information management	34	41	11	7	7	0	0	74	15	371
2017	Information technology	35	35	11	10	9	0	0	69	19	129
2017	Internal audit	17	44	4	21	13	0	0	61	35	23
2017	Data sciences	31	42	5	16	6	0	0	73	22	16
2017	Policy	46	32	7	7	7	1	0	79	14	103
2017	Project management	39	32	12	12	5	0	0	71	17	67
2017	Other services to the public	35	31	15	10	9	1	0	66	19	151
2017	None of the above	34	34	14	8	9	0	0	69	17	528

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	38	4	1	1	0	0	94	2	131
2017	Health care practitioners	34	47	9	7	3	0	0	82	10	60
2017	Federal regulators	56	36	3	0	3	0	3	94	3	37
2017	Compliance, inspection and enforcement	67	24	8	1	0	0	0	90	1	74
2017	Communications or public affairs	59	33	7	1	0	0	0	92	1	81
2017	Access to information and privacy	70	23	5	0	2	0	0	93	2	52
2017	Security	64	30	4	0	1	0	0	94	2	203
2017	Science and technology	50	30	15	5	0	0	0	79	5	23
2017	Legal services	76	17	5	0	1	0	0	93	1	71
2017	Administration and operations	62	28	7	3	1	0	0	90	3	1645
2017	Human resources	58	33	6	1	1	0	0	91	2	473
2017	Financial management	55	35	6	2	2	0	0	90	4	270
2017	Procurement	58	33	5	1	4	0	0	90	5	81
2017	Real property	58	31	9	1	1	0	0	89	2	101
2017	Materiel management	54	35	5	5	0	0	0	89	5	46
2017	Information management	54	33	10	3	0	0	0	86	4	373
2017	Information technology	47	40	11	1	1	0	0	87	2	129
2017	Internal audit	41	33	13	12	0	0	0	75	12	24
2017	Data sciences	62	27	11	0	0	0	0	89	0	16
2017	Policy	60	31	6	1	3	0	0	91	3	103
2017	Project management	62	33	4	1	0	0	0	94	1	67
2017	Other services to the public	72	24	2	2	1	0	0	95	3	151
2017	None of the above	66	26	7	1	0	0	0	92	1	524
2014	Client contact centre	70	23	5	1	1	0	0	93	2	144
2014	Health care practitioners	45	47	8	0	0	0	0	92	0	32
2014	Federal regulators	74	7	13	7	0	0	0	80	7	15
2014	Compliance, inspection and enforcement	68	25	5	2	0	0	0	93	2	52
2014	Communications or public affairs	67	26	5	2	1	0	0	92	3	64
2014	Access to information and privacy	78	22	0	0	0	0	0	100	0	40
2014	Security	69	28	3	0	0	0	0	97	0	129
2014	Science and technology	81	19	0	0	0	0	0	100	0	15
2014	Legal services	66	29	4	2	0	0	0	95	2	53
2014	Administration and operations	71	21	5	2	1	0	0	93	3	1446
2014	Human resources	68	23	6	2	0	0	0	91	3	407
2014	Financial management	69	24	4	2	0	0	0	93	2	264
2014	Procurement	65	22	12	0	0	0	0	88	0	60
2014	Real property	60	30	7	3	0	0	0	90	3	111
2014	Materiel management	83	12	2	2	3	0	0	94	4	50
2014	Information management	67	23	6	3	1	0	0	90	4	372
2014	Information technology	72	22	5	0	0	1	0	95	0	106
2014	Internal audit	64	21	7	4	3	0	0	86	7	28
2014	Other services to the public	77	19	3	0	1	0	0	96	1	193
2014	None of the above	66	25	6	3	0	0	0	91	3	426

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	43	44	7	3	1	1	0	89	4	130
2017	Health care practitioners	30	46	10	8	6	0	0	76	14	60
2017	Federal regulators	40	32	16	6	0	6	0	77	6	37
2017	Compliance, inspection and enforcement	51	34	11	1	3	0	0	85	4	73
2017	Communications or public affairs	39	48	9	2	2	0	0	87	4	80
2017	Access to information and privacy	36	48	7	8	2	0	0	83	10	52
2017	Security	53	34	8	4	1	0	0	87	5	203
2017	Science and technology	55	32	5	5	3	0	0	87	8	23
2017	Legal services	55	32	4	6	1	1	0	88	8	71
2017	Administration and operations	48	35	9	5	2	0	0	84	8	1640
2017	Human resources	49	38	7	4	3	0	0	86	7	472
2017	Financial management	40	42	11	3	4	0	0	82	7	268
2017	Procurement	40	40	7	7	5	1	0	80	12	81
2017	Real property	44	41	9	3	4	0	0	85	7	101
2017	Materiel management	51	34	8	4	3	0	0	85	7	46
2017	Information management	41	43	8	5	3	0	0	84	8	373
2017	Information technology	39	41	13	4	3	0	0	80	7	129
2017	Internal audit	25	30	25	8	12	0	0	55	21	24
2017	Data sciences	36	58	6	0	0	0	0	94	0	16
2017	Policy	51	36	9	2	2	0	0	87	4	103
2017	Project management	55	30	8	7	0	0	0	85	7	67
2017	Other services to the public	52	35	9	2	2	0	0	88	4	153
2017	None of the above	49	37	9	3	2	0	0	86	5	526
2014	Client contact centre	43	45	7	3	1	1	0	89	4	144
2014	Health care practitioners	39	39	12	6	4	0	0	78	10	32
2014	Federal regulators	61	26	7	7	0	0	0	87	7	15
2014	Compliance, inspection and enforcement	45	41	5	7	2	0	0	86	9	53
2014	Communications or public affairs	49	36	11	1	3	0	0	85	4	64
2014	Access to information and privacy	56	34	7	3	0	0	0	90	3	40
2014	Security	47	37	11	3	0	1	0	86	3	129
2014	Science and technology	53	29	13	0	6	0	0	81	6	15
2014	Legal services	46	42	5	2	5	0	0	88	7	53
2014	Administration and operations	48	38	8	4	3	0	0	86	6	1446
2014	Human resources	44	39	9	6	2	0	0	83	8	406
2014	Financial management	46	37	10	5	1	0	0	83	7	264
2014	Procurement	47	31	13	3	6	0	0	78	9	60
2014	Real property	37	36	13	10	4	0	0	73	14	111
2014	Materiel management	59	34	0	3	4	0	0	93	7	51
2014	Information management	44	33	12	8	3	0	1	77	11	371
2014	Information technology	53	28	10	4	4	0	1	82	8	106
2014	Internal audit	50	28	7	11	3	0	0	79	14	28
2014	Other services to the public	57	34	7	1	1	0	0	91	3	194
2014	None of the above	45	37	7	7	4	0	0	82	11	427

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	38	6	9	3	1	0	81	12	131
2017	Health care practitioners	28	37	12	9	12	2	0	67	21	59
2017	Federal regulators	22	24	25	19	11	0	0	46	30	37
2017	Compliance, inspection and enforcement	29	39	16	5	11	0	0	68	17	74
2017	Communications or public affairs	28	48	11	8	5	0	0	76	14	82
2017	Access to information and privacy	31	25	16	15	13	0	0	56	28	52
2017	Security	43	33	10	7	5	1	0	77	12	201
2017	Science and technology	42	26	19	8	5	0	0	68	13	23
2017	Legal services	44	21	11	12	12	0	0	65	24	71
2017	Administration and operations	41	31	15	8	5	0	0	72	14	1647
2017	Human resources	43	32	13	8	4	0	1	75	12	471
2017	Financial management	37	38	13	6	5	1	0	75	12	269
2017	Procurement	34	42	13	9	2	0	0	76	11	80
2017	Real property	32	31	16	4	15	2	0	64	19	101
2017	Materiel management	47	35	10	6	1	0	0	82	8	47
2017	Information management	43	31	14	8	5	0	0	74	12	373
2017	Information technology	40	36	10	9	5	1	0	76	14	129
2017	Internal audit	29	25	29	8	9	0	0	55	16	24
2017	Data sciences	26	53	5	11	6	0	0	79	16	16
2017	Policy	55	24	14	6	2	0	0	79	7	103
2017	Project management	35	32	25	4	5	0	0	66	9	67
2017	Other services to the public	43	31	10	8	9	0	0	74	16	153
2017	None of the above	35	34	16	7	6	0	1	70	14	525
2014	Client contact centre	35	40	15	5	4	1	0	76	9	144
2014	Health care practitioners	19	45	18	5	12	0	0	65	17	32
2014	Federal regulators	47	14	7	20	13	0	0	61	33	15
2014	Compliance, inspection and enforcement	37	34	10	9	9	0	0	71	18	53
2014	Communications or public affairs	26	43	14	9	8	1	0	69	17	64
2014	Access to information and privacy	50	30	10	5	5	0	0	80	10	40
2014	Security	42	28	18	5	7	0	1	71	12	128
2014	Science and technology	42	14	25	12	6	0	0	57	18	15
2014	Legal services	33	36	9	15	7	0	0	69	22	53
2014	Administration and operations	40	34	13	8	4	0	0	74	13	1447
2014	Human resources	34	38	13	9	4	1	0	73	14	407
2014	Financial management	42	36	12	7	2	1	0	79	9	264
2014	Procurement	33	32	17	6	11	0	0	65	17	60
2014	Real property	29	34	15	10	10	2	0	64	21	111
2014	Materiel management	56	32	6	2	4	0	0	89	6	51
2014	Information management	36	36	16	5	6	0	1	72	12	372
2014	Information technology	36	33	15	10	4	1	0	70	15	106
2014	Internal audit	54	28	3	11	4	0	0	82	15	28
2014	Other services to the public	37	34	15	7	6	0	0	71	13	194
2014	None of the above	34	31	19	9	7	1	0	66	16	426

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	43	6	8	3	0	0	84	11	131
2017	Health care practitioners	34	35	8	15	8	0	0	69	23	60
2017	Federal regulators	24	30	17	21	8	0	0	54	29	37
2017	Compliance, inspection and enforcement	30	42	8	10	10	0	0	72	21	74
2017	Communications or public affairs	30	45	15	7	4	0	0	74	11	82
2017	Access to information and privacy	26	28	25	13	8	0	0	54	21	52
2017	Security	44	32	14	5	6	0	0	75	11	203
2017	Science and technology	49	24	8	14	5	0	0	72	19	23
2017	Legal services	42	28	12	8	9	0	0	71	18	71
2017	Administration and operations	40	34	12	9	4	0	0	75	13	1653
2017	Human resources	43	35	11	8	3	0	0	78	11	473
2017	Financial management	37	39	13	5	5	0	0	76	11	270
2017	Procurement	38	40	12	7	2	0	0	78	10	81
2017	Real property	27	43	11	5	12	2	0	71	17	101
2017	Materiel management	42	40	7	9	1	0	0	82	10	47
2017	Information management	43	32	14	7	4	0	0	75	11	373
2017	Information technology	45	30	12	11	2	0	0	75	13	129
2017	Internal audit	25	34	29	8	4	0	0	59	12	24
2017	Data sciences	35	49	5	11	0	0	0	84	11	16
2017	Policy	49	33	12	5	2	0	0	82	7	103
2017	Project management	32	46	14	3	5	0	0	78	8	66
2017	Other services to the public	41	28	13	11	7	0	0	69	18	152
2017	None of the above	36	34	13	9	5	1	0	72	15	528
2014	Client contact centre	36	41	16	5	2	0	0	77	7	144
2014	Health care practitioners	23	52	4	14	6	0	0	75	21	32
2014	Federal regulators	40	20	13	7	20	0	0	61	26	15
2014	Compliance, inspection and enforcement	41	31	9	13	7	0	0	71	20	53
2014	Communications or public affairs	26	46	12	8	7	0	0	73	15	64
2014	Access to information and privacy	50	30	15	5	0	0	0	80	5	40
2014	Security	40	32	18	2	8	0	0	72	10	128
2014	Science and technology	41	16	6	31	6	0	0	57	37	15
2014	Legal services	33	36	9	15	7	0	0	69	22	53
2014	Administration and operations	39	36	13	8	4	0	0	75	12	1446
2014	Human resources	35	38	12	10	4	0	0	74	14	407
2014	Financial management	42	39	11	6	2	0	0	81	8	263
2014	Procurement	31	38	16	6	9	0	0	69	16	60
2014	Real property	28	34	19	10	7	1	0	63	18	111
2014	Materiel management	52	37	6	2	4	0	0	89	6	51
2014	Information management	37	35	16	7	5	0	1	72	12	372
2014	Information technology	38	31	16	8	7	0	0	69	15	106
2014	Internal audit	57	17	18	4	4	0	0	75	7	28
2014	Other services to the public	36	36	14	9	5	0	0	72	14	194
2014	None of the above	33	34	15	10	6	1	0	68	16	427

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	33	16	10	6	4	1	66	17	131
2017	Health care practitioners	21	32	19	13	10	5	0	57	24	60
2017	Federal regulators	19	27	24	10	13	3	3	49	25	37
2017	Compliance, inspection and enforcement	33	28	15	5	9	5	4	68	16	73
2017	Communications or public affairs	26	28	17	12	9	6	3	59	23	81
2017	Access to information and privacy	34	15	20	20	7	5	0	51	28	52
2017	Security	41	25	12	6	6	4	4	73	14	203
2017	Science and technology	36	26	17	3	8	10	0	69	12	23
2017	Legal services	50	18	9	8	11	1	3	71	20	70
2017	Administration and operations	42	22	15	10	6	4	1	67	17	1648
2017	Human resources	45	22	14	8	5	4	2	71	14	471
2017	Financial management	42	23	14	9	8	4	0	68	18	270
2017	Procurement	35	32	21	5	5	2	0	69	10	81
2017	Real property	34	28	16	8	12	3	0	63	21	101
2017	Materiel management	42	24	19	7	6	1	0	67	14	47
2017	Information management	38	27	13	12	7	2	1	67	20	373
2017	Information technology	31	23	27	8	9	3	0	55	17	128
2017	Internal audit	17	33	4	29	8	4	4	55	41	24
2017	Data sciences	53	21	6	15	6	0	0	73	21	16
2017	Policy	50	27	14	7	2	0	0	77	8	103
2017	Project management	37	21	26	10	2	1	1	60	13	67
2017	Other services to the public	46	19	10	12	7	2	3	69	20	151
2017	None of the above	36	24	17	10	9	3	2	63	19	526
2014	Client contact centre	35	30	16	10	6	2	0	67	17	144
2014	Health care practitioners	19	38	13	10	14	5	0	60	26	32
2014	Federal regulators	48	7	13	13	20	0	0	54	33	15
2014	Compliance, inspection and enforcement	42	20	7	13	9	7	2	68	24	53
2014	Communications or public affairs	22	31	15	12	15	5	0	55	29	64
2014	Access to information and privacy	49	29	10	10	3	0	0	78	12	40
2014	Security	43	20	20	5	9	2	0	65	15	128
2014	Science and technology	41	12	6	16	25	0	0	53	41	15
2014	Legal services	31	33	15	11	9	2	0	65	20	53
2014	Administration and operations	43	23	14	10	7	3	0	68	18	1447
2014	Human resources	40	26	14	11	6	3	0	68	18	407
2014	Financial management	45	24	14	9	4	3	0	72	13	264
2014	Procurement	39	29	19	3	10	0	0	68	13	60
2014	Real property	30	28	11	12	14	4	0	61	27	111
2014	Materiel management	46	23	16	4	5	6	0	73	10	51
2014	Information management	40	22	17	9	8	3	1	65	18	372
2014	Information technology	38	27	16	10	6	3	0	67	17	106
2014	Internal audit	68	11	7	7	7	0	0	78	14	28
2014	Other services to the public	38	22	17	14	7	1	1	61	21	194
2014	None of the above	34	24	18	11	9	4	0	60	21	425

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	48	31	12	6	1	2	0	81	7	131
2017	Health care practitioners	48	31	15	5	1	0	0	79	6	60
2017	Federal regulators	33	38	11	6	13	0	0	71	19	37
2017	Compliance, inspection and enforcement	41	24	10	10	12	3	0	67	23	74
2017	Communications or public affairs	42	35	12	6	2	3	1	79	8	82
2017	Access to information and privacy	37	37	18	2	5	2	0	75	7	52
2017	Security	47	35	8	4	5	0	1	83	9	203
2017	Science and technology	59	13	14	5	8	0	0	72	13	23
2017	Legal services	45	25	7	14	7	1	1	71	21	71
2017	Administration and operations	45	29	11	8	5	2	0	75	13	1652
2017	Human resources	46	28	10	6	5	3	2	77	12	473
2017	Financial management	46	27	13	6	4	2	2	76	11	270
2017	Procurement	36	25	25	6	4	4	0	64	10	81
2017	Real property	41	30	12	9	7	0	0	71	17	101
2017	Materiel management	49	31	5	10	4	1	0	81	14	47
2017	Information management	44	31	12	5	5	2	1	78	10	374
2017	Information technology	45	31	14	3	5	2	1	78	8	129
2017	Internal audit	37	42	4	9	4	0	4	83	13	24
2017	Data sciences	53	36	11	0	0	0	0	89	0	16
2017	Policy	49	33	6	6	5	1	0	82	12	103
2017	Project management	48	26	7	8	9	0	1	75	17	67
2017	Other services to the public	44	30	14	7	4	1	1	75	11	153
2017	None of the above	49	22	12	8	6	2	2	73	15	526
2014	Client contact centre	43	34	10	7	4	3	0	78	11	144
2014	Health care practitioners	40	36	6	6	5	0	5	81	12	32
2014	Federal regulators	27	27	13	7	13	7	7	62	23	15
2014	Compliance, inspection and enforcement	37	31	13	7	13	0	0	68	20	53
2014	Communications or public affairs	55	20	8	8	9	0	0	75	17	64
2014	Access to information and privacy	49	31	7	8	5	0	0	80	13	40
2014	Security	44	29	12	8	6	0	1	73	15	129
2014	Science and technology	53	19	6	6	17	0	0	71	23	15
2014	Legal services	46	33	9	9	2	2	0	80	11	53
2014	Administration and operations	46	28	12	7	5	2	1	76	12	1446
2014	Human resources	43	31	8	8	5	5	1	78	13	407
2014	Financial management	47	34	7	6	4	2	0	83	10	264
2014	Procurement	38	39	5	3	14	2	0	77	18	60
2014	Real property	40	31	15	7	7	0	0	71	13	111
2014	Materiel management	49	29	5	8	9	0	0	78	17	51
2014	Information management	42	31	14	7	3	3	1	76	10	372
2014	Information technology	39	27	9	14	8	2	1	68	22	106
2014	Internal audit	46	14	22	7	7	4	0	62	15	28
2014	Other services to the public	46	25	9	9	7	0	2	74	17	193
2014	None of the above	43	28	13	6	7	3	0	73	14	425

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	46	32	13	6	3	0	0	78	9	131
2017	Health care practitioners	48	31	6	10	3	2	0	80	13	60
2017	Federal regulators	41	24	3	8	24	0	0	65	32	37
2017	Compliance, inspection and enforcement	37	27	9	15	12	0	0	64	27	73
2017	Communications or public affairs	39	34	14	7	4	0	1	74	11	81
2017	Access to information and privacy	40	32	13	7	8	0	0	72	15	52
2017	Security	48	33	10	5	4	0	0	82	9	203
2017	Science and technology	49	16	19	8	9	0	0	65	17	23
2017	Legal services	47	27	12	7	5	1	0	75	12	71
2017	Administration and operations	43	31	10	9	7	1	0	74	16	1653
2017	Human resources	45	31	9	8	5	1	1	77	13	473
2017	Financial management	43	34	9	8	4	1	0	78	13	270
2017	Procurement	34	40	12	10	5	0	0	74	15	81
2017	Real property	33	37	13	8	9	0	0	70	18	101
2017	Materiel management	37	37	11	11	4	0	0	73	15	47
2017	Information management	43	33	8	10	3	1	1	78	13	373
2017	Information technology	46	32	7	9	6	0	1	78	15	129
2017	Internal audit	41	38	4	4	8	0	4	83	13	24
2017	Data sciences	47	42	11	0	0	0	0	89	0	16
2017	Policy	47	33	9	3	7	1	0	81	10	103
2017	Project management	46	29	7	8	9	0	0	76	17	66
2017	Other services to the public	43	29	12	9	7	0	1	73	16	152
2017	None of the above	42	32	9	8	8	0	1	75	16	527
2014	Client contact centre	40	34	16	5	4	0	0	75	9	143
2014	Health care practitioners	38	35	10	8	6	0	3	75	15	32
2014	Federal regulators	27	46	7	7	13	0	0	74	20	15
2014	Compliance, inspection and enforcement	35	34	9	5	16	0	0	69	22	53
2014	Communications or public affairs	51	26	10	6	8	0	0	77	14	64
2014	Access to information and privacy	41	39	7	7	5	0	0	80	13	40
2014	Security	46	26	12	8	6	2	0	74	14	129
2014	Science and technology	48	4	6	12	29	0	0	53	41	15
2014	Legal services	49	24	7	15	4	2	0	74	18	53
2014	Administration and operations	42	31	11	8	6	1	0	74	15	1447
2014	Human resources	41	34	10	10	5	0	0	75	15	406
2014	Financial management	46	35	7	8	4	0	0	81	12	264
2014	Procurement	35	36	6	11	10	2	0	73	21	60
2014	Real property	35	31	11	15	7	0	0	66	22	111
2014	Materiel management	51	24	10	3	12	0	0	74	16	51
2014	Information management	39	31	15	9	4	2	1	71	14	372
2014	Information technology	37	34	8	16	5	0	0	70	21	106
2014	Internal audit	53	14	10	7	15	0	0	68	22	28
2014	Other services to the public	44	27	10	9	10	0	0	71	18	194
2014	None of the above	40	29	12	9	8	2	1	71	17	427

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	37	5	3	6	0	0	86	9	131
2017	Health care practitioners	54	27	6	7	4	0	2	82	12	60
2017	Federal regulators	41	32	5	11	10	0	0	74	21	37
2017	Compliance, inspection and enforcement	42	26	10	8	13	0	1	68	22	74
2017	Communications or public affairs	48	28	14	4	5	0	1	77	9	82
2017	Access to information and privacy	46	19	13	17	5	0	0	65	22	51
2017	Security	58	25	7	6	4	0	0	83	10	203
2017	Science and technology	73	3	5	10	9	0	0	76	19	23
2017	Legal services	54	21	8	9	7	0	0	76	16	71
2017	Administration and operations	53	24	10	6	6	0	0	78	12	1650
2017	Human resources	54	24	10	6	5	0	1	79	11	473
2017	Financial management	53	29	9	5	5	0	0	81	10	268
2017	Procurement	45	30	12	6	6	0	0	75	12	81
2017	Real property	53	18	9	8	10	2	0	72	18	101
2017	Materiel management	55	28	7	5	5	0	0	82	10	47
2017	Information management	55	26	9	4	5	0	0	82	9	374
2017	Information technology	53	27	11	4	4	0	0	81	8	129
2017	Internal audit	46	26	12	4	12	0	0	71	16	24
2017	Data sciences	79	11	5	6	0	0	0	89	6	16
2017	Policy	64	20	8	3	5	0	0	84	8	102
2017	Project management	56	26	1	9	8	0	0	81	17	67
2017	Other services to the public	55	21	13	3	7	0	0	76	11	153
2017	None of the above	54	23	11	4	8	0	0	77	12	527
2014	Client contact centre	46	32	13	5	3	0	0	78	9	144
2014	Health care practitioners	47	28	4	12	5	0	3	78	18	31
2014	Federal regulators	54	27	7	7	7	0	0	80	13	15
2014	Compliance, inspection and enforcement	39	29	14	5	13	0	0	68	18	53
2014	Communications or public affairs	54	23	5	10	7	0	1	78	18	64
2014	Access to information and privacy	54	23	13	3	7	0	0	77	10	40
2014	Security	50	28	9	5	9	0	0	77	14	129
2014	Science and technology	59	12	6	6	11	6	0	76	18	15
2014	Legal services	46	36	5	0	12	0	0	82	12	53
2014	Administration and operations	53	26	8	6	5	1	0	80	12	1447
2014	Human resources	52	26	11	6	4	0	0	79	10	407
2014	Financial management	52	31	7	6	4	0	0	83	10	264
2014	Procurement	51	19	11	6	12	0	0	70	19	60
2014	Real property	42	27	13	8	10	0	0	69	18	111
2014	Materiel management	57	21	7	5	11	0	0	77	15	51
2014	Information management	49	25	10	11	4	1	1	75	15	372
2014	Information technology	40	31	8	9	11	1	0	72	20	106
2014	Internal audit	60	14	18	0	7	0	0	74	7	28
2014	Other services to the public	52	23	9	6	9	0	0	76	15	194
2014	None of the above	49	24	11	9	5	1	1	74	15	427

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	34	14	14	4	2	1	67	18	131
2017	Health care practitioners	35	33	17	3	6	5	0	72	10	60
2017	Federal regulators	28	25	16	12	13	6	0	56	27	36
2017	Compliance, inspection and enforcement	26	34	12	6	13	8	1	66	21	74
2017	Communications or public affairs	19	43	12	16	7	3	0	64	23	82
2017	Access to information and privacy	22	31	22	13	3	7	2	58	18	52
2017	Security	35	31	11	3	8	10	1	75	12	202
2017	Science and technology	49	13	6	11	9	13	0	71	22	23
2017	Legal services	41	22	11	14	4	5	3	69	19	71
2017	Administration and operations	34	32	15	7	6	4	1	70	14	1652
2017	Human resources	33	29	12	12	6	6	2	66	20	473
2017	Financial management	28	41	14	9	4	4	0	72	14	270
2017	Procurement	33	34	14	8	7	4	0	70	16	81
2017	Real property	31	27	11	16	8	6	0	62	26	101
2017	Materiel management	41	29	15	8	5	2	0	71	13	47
2017	Information management	38	32	13	9	5	2	0	72	15	374
2017	Information technology	35	29	15	7	5	8	1	71	13	129
2017	Internal audit	20	33	17	17	4	9	0	58	23	24
2017	Data sciences	48	20	21	0	6	5	0	72	6	16
2017	Policy	43	29	7	9	8	3	0	74	18	103
2017	Project management	31	31	16	13	5	3	0	64	19	67
2017	Other services to the public	36	30	15	7	7	3	2	70	15	153
2017	None of the above	30	30	13	8	7	9	2	69	17	528
2014	Client contact centre	31	41	10	9	7	2	0	73	17	144
2014	Health care practitioners	32	23	25	14	3	3	0	57	17	32
2014	Federal regulators	26	20	7	14	13	20	0	57	34	15
2014	Compliance, inspection and enforcement	44	28	5	11	7	4	2	76	19	53
2014	Communications or public affairs	23	31	18	12	14	2	0	55	27	64
2014	Access to information and privacy	39	26	17	8	2	5	3	71	11	40
2014	Security	30	34	18	5	9	4	0	67	15	129
2014	Science and technology	53	16	6	13	6	6	0	74	20	15
2014	Legal services	24	40	13	11	4	9	0	70	16	53
2014	Administration and operations	32	34	15	9	5	4	1	70	15	1446
2014	Human resources	25	36	15	13	7	4	0	63	22	407
2014	Financial management	33	41	13	7	3	4	0	76	11	263
2014	Procurement	21	46	16	6	8	3	0	69	14	60
2014	Real property	18	47	11	11	8	5	0	68	20	111
2014	Materiel management	38	38	13	2	4	4	2	81	6	51
2014	Information management	31	33	17	9	3	6	1	69	13	371
2014	Information technology	32	28	13	5	12	11	0	67	19	106
2014	Internal audit	43	22	14	7	4	10	0	72	12	28
2014	Other services to the public	34	30	16	8	8	2	1	67	17	194
2014	None of the above	24	32	15	14	9	5	0	60	24	426

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	29	15	14	7	2	1	62	22	131
2017	Health care practitioners	24	35	23	6	8	3	0	62	14	60
2017	Federal regulators	24	24	13	20	13	3	3	52	35	37
2017	Compliance, inspection and enforcement	22	26	14	16	13	9	0	53	31	74
2017	Communications or public affairs	18	37	16	19	10	2	0	55	29	82
2017	Access to information and privacy	24	27	17	18	10	2	2	53	29	51
2017	Security	33	33	16	4	8	6	1	70	13	203
2017	Science and technology	30	19	21	6	13	10	0	55	22	23
2017	Legal services	34	23	13	15	9	3	3	60	25	71
2017	Administration and operations	31	31	16	11	7	2	1	65	19	1649
2017	Human resources	28	33	15	12	8	3	1	64	21	472
2017	Financial management	26	38	18	10	6	2	0	65	16	270
2017	Procurement	32	26	22	12	6	1	0	59	18	81
2017	Real property	16	42	12	16	9	4	0	60	27	101
2017	Materiel management	31	31	18	14	6	0	0	62	20	47
2017	Information management	31	34	16	10	7	1	1	66	17	374
2017	Information technology	27	32	15	11	9	5	0	62	22	129
2017	Internal audit	8	37	33	9	4	9	0	49	14	24
2017	Data sciences	43	31	11	0	11	5	0	77	11	16
2017	Policy	37	35	9	11	7	1	0	73	18	103
2017	Project management	29	30	9	23	8	0	0	59	31	67
2017	Other services to the public	33	30	13	13	8	2	0	65	22	153
2017	None of the above	29	31	13	11	9	5	2	64	22	527
2014	Client contact centre	28	43	13	11	5	1	0	71	16	144
2014	Health care practitioners	29	30	17	21	4	0	0	58	25	32
2014	Federal regulators	20	34	7	14	20	7	0	57	36	15
2014	Compliance, inspection and enforcement	32	42	9	4	10	4	0	76	15	53
2014	Communications or public affairs	25	28	15	18	13	0	0	54	31	64
2014	Access to information and privacy	34	34	17	5	2	5	3	73	8	40
2014	Security	26	31	16	11	12	3	0	59	24	129
2014	Science and technology	21	30	12	13	18	6	0	54	33	15
2014	Legal services	25	30	16	9	11	9	0	60	22	53
2014	Administration and operations	29	33	15	12	7	2	0	64	20	1447
2014	Human resources	21	37	17	15	9	1	0	59	24	407
2014	Financial management	30	36	18	9	4	2	0	67	14	263
2014	Procurement	22	37	21	10	9	2	0	60	19	60
2014	Real property	14	37	19	17	11	1	0	52	29	111
2014	Materiel management	36	32	10	15	3	3	0	71	19	51
2014	Information management	28	34	18	12	5	2	1	63	18	372
2014	Information technology	27	21	19	12	12	8	0	53	26	106
2014	Internal audit	32	32	18	11	4	3	0	67	15	28
2014	Other services to the public	32	26	18	10	12	0	1	59	23	193
2014	None of the above	24	28	18	16	10	3	0	54	27	425

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	26	23	16	8	4	0	51	25	131
2017	Health care practitioners	18	40	14	14	13	0	0	59	28	59
2017	Federal regulators	16	22	19	8	27	5	3	42	38	37
2017	Compliance, inspection and enforcement	18	24	14	19	18	8	0	46	39	74
2017	Communications or public affairs	13	28	23	19	12	5	0	43	33	82
2017	Access to information and privacy	16	19	19	29	14	2	2	36	45	52
2017	Security	23	36	14	10	8	7	2	65	19	201
2017	Science and technology	20	23	9	22	13	13	0	50	40	23
2017	Legal services	25	24	20	14	10	5	3	53	25	70
2017	Administration and operations	24	31	18	14	8	5	1	58	23	1646
2017	Human resources	20	30	18	15	10	5	1	54	27	473
2017	Financial management	19	34	20	16	7	4	0	55	24	268
2017	Procurement	24	29	23	16	5	4	0	55	22	80
2017	Real property	7	34	20	17	17	5	0	43	36	101
2017	Materiel management	22	37	1	22	9	10	0	65	34	47
2017	Information management	24	33	18	12	7	5	1	61	20	373
2017	Information technology	20	29	12	14	11	11	2	56	30	129
2017	Internal audit	4	20	29	25	12	9	0	27	41	24
2017	Data sciences	38	30	5	11	11	5	0	72	23	16
2017	Policy	25	40	9	17	8	2	0	66	25	103
2017	Project management	21	30	17	21	10	1	0	52	31	67
2017	Other services to the public	31	29	14	16	9	2	0	61	25	152
2017	None of the above	21	29	18	12	9	8	2	56	24	527
2014	Client contact centre	23	35	14	18	8	2	0	59	27	144
2014	Health care practitioners	18	16	33	19	8	6	0	36	29	32
2014	Federal regulators	7	26	20	15	20	13	0	38	40	15
2014	Compliance, inspection and enforcement	28	33	10	13	10	5	0	65	24	53
2014	Communications or public affairs	18	16	18	26	15	6	0	36	44	64
2014	Access to information and privacy	33	25	22	10	2	5	3	63	13	40
2014	Security	22	26	24	10	15	5	0	50	26	129
2014	Science and technology	13	34	16	13	18	6	0	50	33	15
2014	Legal services	18	27	15	14	16	9	0	50	34	53
2014	Administration and operations	23	30	17	16	9	4	1	56	26	1446
2014	Human resources	14	34	19	20	9	2	0	50	31	407
2014	Financial management	21	36	18	17	4	4	0	59	21	263
2014	Procurement	14	38	14	19	9	5	0	55	30	60
2014	Real property	8	26	22	27	15	1	0	34	43	111
2014	Materiel management	31	32	12	16	6	4	0	65	22	51
2014	Information management	21	30	20	18	6	5	1	54	25	371
2014	Information technology	16	29	18	13	14	9	1	50	30	106
2014	Internal audit	25	32	7	18	7	10	0	64	28	28
2014	Other services to the public	28	23	18	15	13	2	1	53	28	194
2014	None of the above	19	26	17	17	13	7	0	49	33	426

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	28	20	10	13	5	0	54	25	131
2017	Health care practitioners	17	27	19	12	17	8	0	47	32	59
2017	Federal regulators	14	16	16	24	22	5	3	32	50	37
2017	Compliance, inspection and enforcement	15	25	12	16	23	10	0	44	43	74
2017	Communications or public affairs	12	25	17	25	18	4	0	38	44	81
2017	Access to information and privacy	19	13	23	10	24	9	2	36	38	52
2017	Security	25	28	17	10	12	8	0	58	23	203
2017	Science and technology	30	8	13	9	29	10	0	43	43	23
2017	Legal services	26	25	13	16	10	8	1	57	29	70
2017	Administration and operations	24	26	18	13	14	5	1	52	28	1649
2017	Human resources	23	22	19	17	12	6	1	49	31	473
2017	Financial management	21	33	19	12	11	4	0	56	25	270
2017	Procurement	31	24	22	6	10	8	0	60	17	81
2017	Real property	9	26	24	18	19	4	0	37	38	101
2017	Materiel management	21	28	9	15	19	7	0	53	37	47
2017	Information management	24	29	17	14	9	6	1	57	25	374
2017	Information technology	18	25	19	12	13	13	0	49	29	129
2017	Internal audit	12	12	33	26	12	4	0	25	40	24
2017	Data sciences	26	20	11	27	16	0	0	46	43	16
2017	Policy	30	27	13	10	13	6	0	61	25	102
2017	Project management	26	18	13	22	16	4	0	46	40	67
2017	Other services to the public	32	25	16	12	12	3	0	59	25	153
2017	None of the above	23	24	16	13	13	9	1	53	29	528
2014	Client contact centre	28	28	16	14	7	7	0	60	23	144
2014	Health care practitioners	16	18	17	12	25	13	0	39	42	32
2014	Federal regulators	13	8	33	20	20	7	0	22	43	15
2014	Compliance, inspection and enforcement	25	27	18	11	16	4	0	53	28	53
2014	Communications or public affairs	20	18	14	17	29	3	0	39	47	64
2014	Access to information and privacy	38	28	15	12	5	3	0	67	17	40
2014	Security	23	22	20	11	19	4	0	47	32	129
2014	Science and technology	13	38	6	13	24	6	0	54	39	15
2014	Legal services	14	33	15	9	20	9	0	52	32	53
2014	Administration and operations	23	27	16	15	14	5	1	53	30	1447
2014	Human resources	18	31	15	17	13	4	0	52	32	406
2014	Financial management	20	35	16	14	9	6	0	59	24	263
2014	Procurement	16	33	21	11	13	6	0	52	25	60
2014	Real property	10	17	20	25	23	5	0	28	51	111
2014	Materiel management	31	30	13	10	11	5	0	64	23	51
2014	Information management	24	26	19	14	12	6	0	52	27	372
2014	Information technology	20	28	17	11	16	8	0	53	29	106
2014	Internal audit	25	32	18	4	11	10	0	64	16	28
2014	Other services to the public	26	24	14	14	20	1	1	52	34	194
2014	None of the above	22	23	14	15	20	5	0	48	37	426

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	26	23	15	10	3	0	51	26	130
2017	Health care practitioners	16	36	20	23	1	3	0	54	25	60
2017	Federal regulators	11	32	14	11	24	5	3	47	38	37
2017	Compliance, inspection and enforcement	15	22	19	16	15	13	0	42	36	74
2017	Communications or public affairs	11	33	14	24	13	5	0	46	40	82
2017	Access to information and privacy	18	19	17	19	23	3	2	39	44	52
2017	Security	22	33	16	12	9	7	0	60	23	203
2017	Science and technology	33	21	6	17	11	13	0	62	31	23
2017	Legal services	26	31	13	16	8	4	1	60	26	71
2017	Administration and operations	21	29	18	17	11	4	1	52	29	1650
2017	Human resources	19	28	19	18	11	3	1	49	31	472
2017	Financial management	20	32	21	16	8	3	0	54	24	269
2017	Procurement	19	38	19	10	10	4	0	59	20	81
2017	Real property	7	34	17	18	20	5	0	43	40	101
2017	Materiel management	20	29	11	22	17	1	0	50	39	47
2017	Information management	22	37	16	13	9	2	1	60	23	373
2017	Information technology	18	33	18	17	11	3	0	53	29	129
2017	Internal audit	4	24	13	29	25	4	0	30	57	24
2017	Data sciences	21	47	5	5	22	0	0	68	27	16
2017	Policy	21	43	9	15	8	3	0	67	24	102
2017	Project management	21	18	19	22	18	3	0	40	41	67
2017	Other services to the public	29	31	12	14	13	1	0	60	28	153
2017	None of the above	20	29	15	16	11	8	2	55	29	526
2014	Client contact centre	18	37	16	18	9	1	0	56	28	144
2014	Health care practitioners	19	13	38	13	17	0	0	32	30	32
2014	Federal regulators	7	20	20	28	20	7	0	28	51	15
2014	Compliance, inspection and enforcement	22	19	25	13	18	4	0	42	32	53
2014	Communications or public affairs	18	26	19	23	11	3	0	46	35	64
2014	Access to information and privacy	24	33	20	20	2	0	0	58	23	40
2014	Security	16	35	19	11	15	3	0	53	28	128
2014	Science and technology	23	4	0	31	35	6	0	29	71	15
2014	Legal services	17	38	9	13	16	7	0	59	31	53
2014	Administration and operations	20	32	16	19	10	2	0	54	30	1447
2014	Human resources	16	33	16	20	14	2	0	50	34	407
2014	Financial management	18	42	18	13	7	3	0	61	20	263
2014	Procurement	13	34	14	15	21	3	0	49	36	60
2014	Real property	10	23	18	30	18	1	0	33	48	111
2014	Materiel management	27	36	7	19	11	0	0	63	30	51
2014	Information management	21	30	17	20	9	3	0	53	29	371
2014	Information technology	10	37	17	18	12	5	0	50	32	106
2014	Internal audit	17	29	18	18	11	7	0	50	31	28
2014	Other services to the public	23	28	16	16	14	0	1	53	31	194
2014	None of the above	19	29	16	15	18	3	0	50	34	425

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	34	31	19	11	5	0	0	65	16	131
2017	Health care practitioners	20	32	21	16	7	0	3	55	24	60
2017	Federal regulators	16	27	11	16	30	0	0	43	46	37
2017	Compliance, inspection and enforcement	27	27	16	19	11	0	0	54	30	74
2017	Communications or public affairs	19	48	16	9	8	0	0	67	17	82
2017	Access to information and privacy	24	27	17	26	7	0	0	51	33	52
2017	Security	35	39	12	7	7	0	0	74	14	202
2017	Science and technology	36	21	13	25	6	0	0	57	30	23
2017	Legal services	44	20	4	18	12	0	1	65	31	71
2017	Administration and operations	33	33	13	13	8	0	0	66	21	1651
2017	Human resources	31	37	15	9	8	1	0	68	17	469
2017	Financial management	28	41	10	11	8	2	0	70	19	268
2017	Procurement	27	32	22	13	7	0	0	59	20	81
2017	Real property	17	42	16	14	9	1	0	60	24	101
2017	Materiel management	39	37	13	3	9	0	0	76	11	47
2017	Information management	29	39	15	9	7	0	0	68	17	372
2017	Information technology	32	30	16	14	7	0	1	62	21	129
2017	Internal audit	25	25	24	13	13	0	0	50	26	24
2017	Data sciences	36	37	11	5	10	0	0	74	15	16
2017	Policy	45	30	11	9	5	0	0	75	14	103
2017	Project management	33	33	18	12	4	0	0	66	16	67
2017	Other services to the public	32	30	21	11	6	1	1	63	17	153
2017	None of the above	30	32	17	9	9	1	1	64	19	527
2014	Client contact centre	25	43	14	13	5	0	0	68	18	144
2014	Health care practitioners	22	38	21	13	6	0	0	60	19	32
2014	Federal regulators	27	20	20	20	13	0	0	48	33	15
2014	Compliance, inspection and enforcement	20	43	13	11	13	0	0	64	23	53
2014	Communications or public affairs	32	35	6	16	10	0	0	68	26	64
2014	Access to information and privacy	31	34	15	13	7	0	0	65	20	40
2014	Security	26	43	13	11	7	0	0	69	18	129
2014	Science and technology	47	12	16	12	13	0	0	59	25	15
2014	Legal services	26	40	18	5	11	0	0	66	16	53
2014	Administration and operations	31	38	11	11	8	0	0	69	19	1447
2014	Human resources	26	33	15	18	8	0	0	59	26	406
2014	Financial management	34	36	13	10	6	0	0	71	17	263
2014	Procurement	19	35	15	14	17	0	0	54	32	60
2014	Real property	22	30	23	14	11	0	0	52	25	111
2014	Materiel management	24	44	15	2	14	0	0	69	16	51
2014	Information management	26	39	14	13	7	0	0	65	20	372
2014	Information technology	23	38	16	10	13	0	0	60	23	106
2014	Internal audit	43	18	18	15	7	0	0	61	22	28
2014	Other services to the public	31	30	15	13	11	0	0	61	24	193
2014	None of the above	29	34	16	12	8	1	0	64	20	426

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	47	8	7	3	0	0	82	10	131
2017	Health care practitioners	15	54	18	7	5	0	0	70	12	59
2017	Federal regulators	16	46	16	8	13	0	0	63	21	37
2017	Compliance, inspection and enforcement	29	47	8	10	5	0	0	76	16	74
2017	Communications or public affairs	24	48	14	12	2	0	0	72	14	82
2017	Access to information and privacy	34	32	13	10	10	2	0	67	20	52
2017	Security	43	35	9	10	3	0	0	78	13	203
2017	Science and technology	41	29	21	3	5	0	0	71	8	23
2017	Legal services	45	28	12	9	5	0	0	73	15	71
2017	Administration and operations	34	39	11	11	5	0	0	73	16	1651
2017	Human resources	39	36	11	10	4	0	0	75	14	470
2017	Financial management	30	45	10	11	3	0	0	75	15	267
2017	Procurement	34	48	9	6	3	1	0	82	9	81
2017	Real property	21	37	20	10	12	0	0	58	22	101
2017	Materiel management	45	43	6	3	3	0	0	88	5	47
2017	Information management	30	48	12	5	4	0	1	78	9	373
2017	Information technology	23	46	11	11	8	0	0	70	19	129
2017	Internal audit	25	34	21	12	9	0	0	58	21	24
2017	Data sciences	37	42	16	0	6	0	0	79	6	16
2017	Policy	33	40	10	11	6	0	0	73	17	103
2017	Project management	36	30	13	17	4	0	0	66	20	67
2017	Other services to the public	42	39	10	8	2	0	0	81	9	153
2017	None of the above	36	41	11	8	3	0	0	77	12	528

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	30	17	15	14	11	2	47	34	131
2017	Health care practitioners	12	20	10	24	18	12	5	38	50	60
2017	Federal regulators	5	22	22	14	28	8	0	30	46	36
2017	Compliance, inspection and enforcement	3	21	15	17	22	17	5	30	50	74
2017	Communications or public affairs	13	21	19	24	16	7	1	36	43	82
2017	Access to information and privacy	15	14	12	18	32	9	2	32	55	51
2017	Security	15	21	14	13	13	20	3	47	35	202
2017	Science and technology	33	3	5	17	19	23	0	47	47	23
2017	Legal services	17	23	10	16	18	12	4	48	40	71
2017	Administration and operations	12	21	18	19	14	13	3	40	39	1648
2017	Human resources	14	21	17	16	12	16	5	44	34	473
2017	Financial management	12	24	12	19	12	17	4	45	40	271
2017	Procurement	14	19	13	25	11	15	2	41	43	81
2017	Real property	10	16	26	17	17	14	0	30	39	101
2017	Materiel management	5	35	15	23	8	10	4	47	35	47
2017	Information management	10	25	18	13	14	17	3	44	34	374
2017	Information technology	9	21	12	19	14	22	2	41	44	129
2017	Internal audit	13	11	13	21	13	17	12	34	48	24
2017	Data sciences	0	31	37	6	0	26	0	42	8	16
2017	Policy	20	19	19	16	10	15	1	46	31	103
2017	Project management	19	19	15	24	11	10	1	43	40	67
2017	Other services to the public	17	19	20	18	15	11	0	41	37	152
2017	None of the above	12	22	14	17	14	18	4	43	39	527
2014	Client contact centre	16	23	18	22	13	7	0	43	38	144
2014	Health care practitioners	19	19	23	16	10	12	0	44	30	32
2014	Federal regulators	7	33	20	27	8	7	0	42	37	15
2014	Compliance, inspection and enforcement	6	13	23	24	23	11	0	21	53	53
2014	Communications or public affairs	17	23	8	20	25	6	2	43	49	64
2014	Access to information and privacy	10	19	21	19	17	12	2	34	42	40
2014	Security	12	23	22	16	16	10	1	39	36	128
2014	Science and technology	32	4	12	16	25	10	0	41	46	15
2014	Legal services	10	18	11	16	27	14	4	34	53	53
2014	Administration and operations	14	23	16	19	15	11	2	43	39	1446
2014	Human resources	14	22	19	18	14	11	3	41	38	405
2014	Financial management	8	28	18	19	13	11	3	42	37	264
2014	Procurement	5	30	25	18	13	10	0	38	34	60
2014	Real property	10	18	23	23	19	7	1	30	46	111
2014	Materiel management	19	30	16	17	17	2	0	50	34	51
2014	Information management	13	23	18	19	13	10	3	42	37	372
2014	Information technology	9	23	20	15	17	14	2	38	38	106
2014	Internal audit	10	18	14	15	18	26	0	38	44	28
2014	Other services to the public	12	23	17	22	17	8	1	39	43	194
2014	None of the above	12	21	18	17	17	12	3	38	41	426

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	46	33	10	7	4	0	1	80	10	131
2017	Health care practitioners	28	30	16	14	3	5	3	63	19	60
2017	Federal regulators	32	24	11	14	19	0	0	57	33	37
2017	Compliance, inspection and enforcement	32	34	12	9	11	1	1	68	20	74
2017	Communications or public affairs	33	42	12	9	4	0	1	76	12	82
2017	Access to information and privacy	34	30	15	8	13	0	0	64	21	52
2017	Security	46	33	7	8	5	1	0	80	13	203
2017	Science and technology	41	24	9	11	16	0	0	65	27	23
2017	Legal services	42	32	10	9	5	0	1	75	15	71
2017	Administration and operations	39	33	12	10	6	0	1	73	16	1651
2017	Human resources	39	32	11	9	7	1	1	72	16	472
2017	Financial management	41	32	14	8	5	1	0	74	12	270
2017	Procurement	36	32	15	9	4	4	1	71	13	80
2017	Real property	35	31	16	8	8	1	0	67	17	101
2017	Materiel management	34	39	8	14	4	1	0	75	18	47
2017	Information management	39	36	12	6	5	1	1	76	11	374
2017	Information technology	36	32	13	13	6	0	0	68	19	129
2017	Internal audit	37	38	17	0	4	0	4	78	4	24
2017	Data sciences	47	42	0	5	6	0	0	89	11	16
2017	Policy	56	23	8	8	5	0	0	79	13	103
2017	Project management	47	26	8	15	4	0	0	73	18	67
2017	Other services to the public	37	36	12	8	6	1	0	73	14	153
2017	None of the above	42	29	12	7	8	1	1	72	15	526
2014	Client contact centre	46	34	10	9	2	0	0	79	11	144
2014	Health care practitioners	40	34	9	8	6	0	3	76	15	32
2014	Federal regulators	41	46	7	0	7	0	0	87	7	15
2014	Compliance, inspection and enforcement	33	31	11	11	13	2	0	65	24	53
2014	Communications or public affairs	58	12	13	10	7	0	0	70	17	64
2014	Access to information and privacy	43	27	16	15	0	0	0	69	15	40
2014	Security	39	35	12	8	7	0	0	73	14	129
2014	Science and technology	53	18	6	0	17	6	0	76	18	15
2014	Legal services	38	34	7	9	7	4	0	76	17	53
2014	Administration and operations	43	31	11	7	7	1	0	74	15	1447
2014	Human resources	39	32	12	10	6	1	0	71	17	407
2014	Financial management	41	40	8	5	5	0	0	82	10	263
2014	Procurement	35	42	6	10	8	0	0	76	18	60
2014	Real property	31	44	5	10	9	0	0	75	20	111
2014	Materiel management	44	36	5	5	8	0	2	82	13	51
2014	Information management	38	35	13	8	3	1	1	75	12	372
2014	Information technology	35	34	9	13	9	0	0	69	23	106
2014	Internal audit	43	25	11	7	11	3	0	70	19	28
2014	Other services to the public	47	29	7	9	7	0	1	77	16	194
2014	None of the above	38	34	14	7	6	1	0	73	13	426

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	34	48	9	9	0	0	0	82	9	12
2017	Health care practitioners	21	52	7	0	19	0	0	74	19	14
2017	Federal regulators	15	47	15	15	0	8	0	68	16	13
2017	Communications or public affairs	33	35	21	5	5	0	0	68	11	18
2017	Security	19	39	22	12	2	2	2	61	16	38
2017	Administration and operations	32	36	9	12	6	1	4	72	18	203
2017	Human resources	36	23	20	9	3	4	6	65	13	103
2017	Financial management	26	37	19	7	3	5	3	69	11	68
2017	Procurement	27	32	36	4	0	0	0	60	4	20
2017	Real property	21	46	10	10	5	0	8	73	16	39
2017	Materiel management	50	35	5	5	0	4	0	89	5	14
2017	Information management	33	30	17	9	6	2	3	66	16	66
2017	Information technology	31	25	19	13	0	0	12	63	15	16
2017	Policy	11	44	0	16	6	6	17	71	29	18
2017	Project management	62	30	0	0	9	0	0	91	9	10
2017	None of the above	15	44	8	21	9	0	3	61	30	46
2014	Client contact centre	50	27	6	17	0	0	0	77	17	18
2014	Communications or public affairs	34	25	9	0	32	0	0	59	32	12
2014	Security	19	24	23	10	19	0	5	45	30	21
2014	Administration and operations	29	41	11	9	5	1	3	73	16	183
2014	Human resources	29	31	15	5	5	4	10	70	13	92
2014	Financial management	19	42	21	8	3	5	3	65	12	75
2014	Procurement	23	30	6	18	11	6	6	60	33	17
2014	Real property	20	32	22	14	4	6	3	57	20	37
2014	Materiel management	23	59	0	12	0	6	0	87	13	15
2014	Information management	22	44	16	12	2	3	2	69	14	60
2014	Information technology	43	38	6	7	7	0	0	81	13	15
2014	Other services to the public	35	40	10	16	0	0	0	75	16	15
2014	None of the above	25	20	22	16	10	1	5	48	28	55

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	41	20	10	6	0	0	64	16	131
2017	Health care practitioners	21	39	13	17	8	2	0	62	25	60
2017	Federal regulators	11	38	13	21	17	0	0	49	38	37
2017	Compliance, inspection and enforcement	23	33	13	23	5	3	0	58	29	74
2017	Communications or public affairs	22	47	12	6	11	2	1	71	17	82
2017	Access to information and privacy	21	32	15	9	21	2	0	54	31	52
2017	Security	37	30	13	10	8	1	2	69	18	203
2017	Science and technology	58	5	23	6	8	0	0	64	13	23
2017	Legal services	28	29	9	23	8	1	1	58	32	71
2017	Administration and operations	28	32	14	15	8	2	1	62	24	1652
2017	Human resources	28	38	12	14	4	3	2	69	19	473
2017	Financial management	31	31	15	13	8	1	1	64	21	269
2017	Procurement	22	43	11	15	8	1	0	66	24	81
2017	Real property	19	32	21	18	10	1	0	51	28	101
2017	Materiel management	34	36	18	8	1	1	1	72	9	47
2017	Information management	31	30	14	12	9	2	1	64	22	374
2017	Information technology	29	44	7	13	4	3	0	75	17	129
2017	Internal audit	33	29	12	17	4	0	4	65	22	24
2017	Data sciences	63	21	11	6	0	0	0	83	6	16
2017	Policy	35	38	12	6	5	0	4	77	11	103
2017	Project management	35	27	7	18	14	0	0	62	31	67
2017	Other services to the public	32	34	14	13	7	1	1	67	20	151
2017	None of the above	30	30	13	14	8	3	2	62	23	527
2014	Client contact centre	22	40	17	14	5	1	1	63	20	144
2014	Health care practitioners	17	43	22	14	0	4	0	62	15	32
2014	Federal regulators	20	40	0	27	13	0	0	60	40	15
2014	Compliance, inspection and enforcement	21	36	14	16	11	2	0	58	27	53
2014	Communications or public affairs	29	48	4	11	8	0	0	77	19	64
2014	Access to information and privacy	27	34	15	7	12	2	3	64	21	40
2014	Security	28	38	12	16	6	0	0	66	22	128
2014	Science and technology	49	16	13	12	6	0	4	68	19	15
2014	Legal services	21	30	9	27	6	2	5	55	35	53
2014	Administration and operations	27	38	11	15	7	2	1	66	23	1447
2014	Human resources	26	40	13	13	5	2	1	68	19	407
2014	Financial management	26	43	12	13	3	2	0	71	17	264
2014	Procurement	18	39	16	13	11	2	2	59	25	60
2014	Real property	23	40	12	14	10	0	0	63	24	111
2014	Materiel management	34	40	13	9	4	0	0	74	13	51
2014	Information management	24	42	12	14	6	0	2	67	20	372
2014	Information technology	27	42	14	9	5	2	1	71	15	106
2014	Internal audit	28	29	14	18	7	3	0	59	26	28
2014	Other services to the public	22	40	11	14	9	3	1	65	24	194
2014	None of the above	23	38	12	15	8	3	1	63	24	427

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	32	14	16	10	13	0	53	30	131
2017	Health care practitioners	22	37	20	5	3	9	5	68	9	60
2017	Federal regulators	38	11	13	17	19	3	0	50	37	37
2017	Compliance, inspection and enforcement	24	27	12	16	9	12	0	58	29	74
2017	Communications or public affairs	25	28	13	16	8	8	1	58	28	82
2017	Access to information and privacy	29	17	13	19	16	5	0	49	38	52
2017	Security	28	24	14	8	10	13	3	62	21	203
2017	Science and technology	49	11	13	5	11	10	0	67	19	23
2017	Legal services	29	19	11	11	13	13	3	58	29	71
2017	Administration and operations	24	28	16	12	9	10	2	59	23	1650
2017	Human resources	34	29	11	10	6	8	2	70	18	473
2017	Financial management	30	30	10	10	11	8	1	66	23	270
2017	Procurement	25	31	13	14	7	9	1	62	23	81
2017	Real property	25	28	17	16	8	6	0	57	25	101
2017	Materiel management	32	37	8	4	3	17	0	83	8	46
2017	Information management	25	28	13	13	10	9	1	60	26	374
2017	Information technology	29	25	11	12	5	17	1	66	20	129
2017	Internal audit	21	20	12	17	9	13	8	52	33	24
2017	Data sciences	47	26	16	10	0	0	0	74	10	16
2017	Policy	44	20	10	7	5	11	4	74	14	103
2017	Project management	29	21	19	20	7	4	0	52	28	67
2017	Other services to the public	30	21	23	11	6	9	0	56	19	153
2017	None of the above	24	27	12	11	9	13	5	61	23	528
2014	Client contact centre	22	31	21	14	6	5	1	56	21	144
2014	Health care practitioners	23	31	6	18	3	14	4	67	25	32
2014	Federal regulators	33	27	13	7	21	0	0	60	27	15
2014	Compliance, inspection and enforcement	19	31	13	16	16	5	0	53	34	53
2014	Communications or public affairs	34	30	5	20	10	1	0	65	30	64
2014	Access to information and privacy	24	24	21	14	12	5	0	51	27	40
2014	Security	29	25	15	11	14	7	0	57	27	127
2014	Science and technology	42	10	0	25	18	0	4	55	45	15
2014	Legal services	19	20	15	18	13	12	4	46	37	53
2014	Administration and operations	24	30	15	13	8	8	2	60	24	1447
2014	Human resources	29	30	14	13	8	5	1	63	22	407
2014	Financial management	28	34	11	15	7	5	0	66	23	264
2014	Procurement	24	30	11	16	14	5	0	57	32	60
2014	Real property	25	30	15	16	13	1	0	55	29	111
2014	Materiel management	38	24	21	6	7	2	1	64	14	51
2014	Information management	27	29	16	12	6	8	1	62	20	372
2014	Information technology	24	29	15	10	11	10	1	59	24	106
2014	Internal audit	21	33	7	14	11	14	0	62	30	28
2014	Other services to the public	18	28	17	12	16	7	2	51	30	194
2014	None of the above	22	27	16	12	9	11	2	57	24	427

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	47	7	10	4	0	0	79	14	131
2017	Health care practitioners	13	28	25	23	11	0	0	41	34	59
2017	Federal regulators	5	22	19	30	24	0	0	27	54	37
2017	Compliance, inspection and enforcement	22	35	17	13	13	0	0	57	26	74
2017	Communications or public affairs	27	44	17	10	3	0	0	70	12	82
2017	Access to information and privacy	26	37	10	18	10	0	0	62	28	52
2017	Security	32	41	9	9	7	0	2	74	16	203
2017	Science and technology	49	29	5	9	6	3	0	80	15	23
2017	Legal services	36	30	16	7	12	0	0	65	19	71
2017	Administration and operations	30	38	9	17	6	0	0	68	23	1652
2017	Human resources	38	38	7	11	6	0	0	76	17	473
2017	Financial management	31	42	8	14	5	0	0	73	19	269
2017	Procurement	25	49	13	8	5	0	0	74	13	81
2017	Real property	24	31	12	20	13	0	0	55	33	101
2017	Materiel management	28	43	9	14	7	0	0	71	21	47
2017	Information management	30	43	10	12	5	0	1	73	17	373
2017	Information technology	29	32	13	16	10	0	0	61	26	129
2017	Internal audit	34	20	16	9	17	0	4	56	27	24
2017	Data sciences	42	26	16	16	0	0	0	68	16	16
2017	Policy	30	45	7	14	4	0	0	75	18	103
2017	Project management	44	30	4	11	11	0	0	74	22	67
2017	Other services to the public	35	39	10	12	3	0	1	74	15	152
2017	None of the above	32	36	12	13	6	0	1	68	20	527
2014	Client contact centre	37	37	8	13	4	0	0	74	17	144
2014	Health care practitioners	35	31	10	17	6	0	0	66	23	32
2014	Federal regulators	20	34	0	27	20	0	0	54	46	15
2014	Compliance, inspection and enforcement	26	26	12	20	14	0	2	53	35	53
2014	Communications or public affairs	34	38	8	9	11	0	0	72	20	64
2014	Access to information and privacy	39	39	10	12	0	0	0	78	12	40
2014	Security	29	40	12	13	5	0	0	70	18	129
2014	Science and technology	63	24	7	6	0	0	0	87	6	15
2014	Legal services	23	47	9	11	9	0	0	71	20	53
2014	Administration and operations	31	40	9	13	6	0	0	71	20	1447
2014	Human resources	33	36	9	15	6	0	0	69	22	407
2014	Financial management	33	38	13	9	7	0	0	72	16	264
2014	Procurement	19	30	15	21	14	0	0	50	35	60
2014	Real property	21	46	9	12	13	0	0	67	25	111
2014	Materiel management	44	32	3	13	7	0	0	77	20	51
2014	Information management	29	38	11	14	7	0	0	68	22	371
2014	Information technology	27	42	10	13	7	0	0	69	21	106
2014	Internal audit	47	14	14	21	4	0	0	61	25	28
2014	Other services to the public	27	43	9	10	11	0	0	71	21	193
2014	None of the above	30	40	9	14	7	0	0	70	21	427

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	37	44	14	3	3	0	0	81	5	131
2017	Health care practitioners	35	41	8	11	5	0	0	76	16	60
2017	Federal regulators	36	36	17	9	3	0	0	71	12	36
2017	Compliance, inspection and enforcement	59	24	12	4	1	0	0	83	5	74
2017	Communications or public affairs	45	42	9	3	1	0	0	87	4	82
2017	Access to information and privacy	46	29	10	10	3	2	0	76	14	52
2017	Security	52	38	5	4	2	0	0	89	6	203
2017	Science and technology	55	32	8	0	5	0	0	87	5	23
2017	Legal services	51	30	8	5	4	1	0	83	9	71
2017	Administration and operations	42	36	11	7	3	0	0	78	11	1650
2017	Human resources	47	36	8	6	3	0	0	83	9	473
2017	Financial management	35	47	8	5	5	0	0	82	10	270
2017	Procurement	35	38	12	7	7	1	0	73	15	81
2017	Real property	44	40	13	2	2	0	0	84	4	101
2017	Materiel management	48	23	19	4	6	0	0	71	10	47
2017	Information management	32	41	12	9	4	0	0	74	14	374
2017	Information technology	40	36	15	8	2	0	0	76	10	128
2017	Internal audit	38	29	12	12	8	0	0	67	20	24
2017	Data sciences	63	16	6	16	0	0	0	79	16	16
2017	Policy	48	33	8	9	1	0	0	82	10	103
2017	Project management	57	30	11	2	0	0	0	86	2	67
2017	Other services to the public	56	33	6	4	2	0	0	88	6	153
2017	None of the above	46	37	10	5	2	0	0	83	7	527
2014	Client contact centre	35	44	15	3	4	0	0	79	7	144
2014	Health care practitioners	31	36	17	12	4	0	0	68	15	32
2014	Federal regulators	67	13	13	7	0	0	0	80	7	15
2014	Compliance, inspection and enforcement	42	42	7	7	2	0	0	84	9	53
2014	Communications or public affairs	45	38	11	3	3	0	0	83	6	64
2014	Access to information and privacy	48	29	10	13	0	0	0	77	13	40
2014	Security	44	36	14	6	1	0	0	79	7	129
2014	Science and technology	57	31	0	6	6	0	0	88	12	15
2014	Legal services	50	34	5	4	2	0	5	89	6	53
2014	Administration and operations	41	38	10	7	4	0	0	79	10	1447
2014	Human resources	38	40	11	8	3	0	0	78	11	407
2014	Financial management	41	44	8	5	2	0	0	85	7	264
2014	Procurement	35	40	14	7	4	0	0	75	11	60
2014	Real property	36	42	11	7	3	0	0	79	10	111
2014	Materiel management	55	30	6	6	3	0	0	86	9	51
2014	Information management	35	36	14	9	5	0	0	71	15	372
2014	Information technology	50	35	7	4	4	1	0	85	7	106
2014	Internal audit	61	14	4	11	11	0	0	75	22	28
2014	Other services to the public	48	32	11	6	2	0	0	81	9	194
2014	None of the above	40	37	10	8	4	0	0	77	13	427

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	42	9	3	5	0	83	8	130
2017	Health care practitioners	38	44	5	9	5	0	81	14	60
2017	Federal regulators	42	35	11	6	6	0	77	11	37
2017	Compliance, inspection and enforcement	58	30	10	0	2	0	88	2	74
2017	Communications or public affairs	52	40	4	3	1	0	92	4	82
2017	Access to information and privacy	53	36	2	7	3	0	88	10	52
2017	Security	54	35	4	6	1	0	89	7	203
2017	Science and technology	45	39	8	3	5	0	84	8	23
2017	Legal services	59	27	3	7	4	0	87	11	71
2017	Administration and operations	47	35	7	8	4	0	81	11	1648
2017	Human resources	53	33	7	5	2	0	86	7	473
2017	Financial management	47	36	6	8	4	0	83	12	270
2017	Procurement	42	42	5	6	4	1	85	10	80
2017	Real property	52	39	6	2	1	0	91	3	101
2017	Materiel management	50	28	11	6	5	0	77	11	47
2017	Information management	41	37	10	10	3	0	78	13	373
2017	Information technology	46	35	9	7	3	0	81	10	128
2017	Internal audit	46	17	12	16	8	0	63	24	24
2017	Data sciences	58	21	11	10	0	0	79	10	16
2017	Policy	47	40	5	6	3	0	87	8	103
2017	Project management	57	37	7	0	0	0	93	0	67
2017	Other services to the public	59	31	4	5	2	0	89	6	153
2017	None of the above	54	31	8	4	2	0	85	7	524
2014	Client contact centre	49	37	9	2	3	0	86	5	144
2014	Health care practitioners	43	36	9	12	0	0	79	12	32
2014	Federal regulators	60	27	7	7	0	0	87	7	15
2014	Compliance, inspection and enforcement	53	33	9	2	4	0	86	5	53
2014	Communications or public affairs	54	35	6	2	3	0	89	5	64
2014	Access to information and privacy	53	27	13	7	0	0	80	7	40
2014	Security	45	40	9	5	1	0	86	5	129
2014	Science and technology	63	12	6	7	12	0	75	19	15
2014	Legal services	48	36	5	6	5	0	84	11	53
2014	Administration and operations	47	37	6	7	3	0	84	10	1445
2014	Human resources	46	38	8	6	3	0	83	9	406
2014	Financial management	45	42	6	5	3	0	86	7	264
2014	Procurement	49	32	15	5	0	0	81	5	60
2014	Real property	43	42	6	6	3	0	84	9	111
2014	Materiel management	58	28	6	6	3	0	86	9	51
2014	Information management	41	34	10	8	6	0	75	14	372
2014	Information technology	49	38	7	3	3	0	87	5	106
2014	Internal audit	61	21	3	14	0	0	82	14	28
2014	Other services to the public	48	36	4	5	7	0	83	12	194
2014	None of the above	43	39	7	6	5	0	82	11	427

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	32	16	14	6	5	0	62	21	131
2017	Health care practitioners	28	34	8	19	6	2	3	65	27	60
2017	Federal regulators	8	47	6	19	16	5	0	58	36	37
2017	Compliance, inspection and enforcement	15	36	15	12	16	3	4	54	29	74
2017	Communications or public affairs	23	28	19	15	10	6	0	54	26	82
2017	Access to information and privacy	32	23	19	8	16	2	0	57	24	51
2017	Security	25	31	13	11	8	5	7	64	21	203
2017	Science and technology	38	11	9	23	8	10	0	55	35	23
2017	Legal services	31	24	11	14	15	3	1	58	31	71
2017	Administration and operations	30	32	14	13	8	2	1	64	22	1648
2017	Human resources	32	33	13	8	8	2	3	69	17	471
2017	Financial management	32	33	13	11	8	3	0	67	19	269
2017	Procurement	29	41	15	7	2	5	0	73	10	81
2017	Real property	21	38	16	12	13	0	1	59	25	101
2017	Materiel management	16	37	21	8	10	6	1	58	19	47
2017	Information management	28	36	14	11	8	2	1	66	19	371
2017	Information technology	22	29	16	13	11	7	2	56	26	129
2017	Internal audit	4	25	21	17	29	0	4	30	48	24
2017	Data sciences	21	47	11	10	11	0	0	68	21	16
2017	Policy	39	33	9	11	4	3	0	75	16	102
2017	Project management	33	29	9	22	5	1	0	63	28	67
2017	Other services to the public	30	34	12	12	8	3	0	67	21	153
2017	None of the above	23	31	19	9	11	5	2	58	22	526
2014	Client contact centre	20	37	19	10	12	2	1	58	22	144
2014	Health care practitioners	5	49	17	5	19	4	0	57	26	32
2014	Federal regulators	34	20	7	20	20	0	0	54	40	15
2014	Compliance, inspection and enforcement	19	29	14	13	18	7	0	52	33	53
2014	Communications or public affairs	24	27	16	13	14	0	6	54	29	64
2014	Access to information and privacy	26	41	12	3	12	3	3	71	16	40
2014	Security	24	26	22	10	13	3	2	52	24	129
2014	Science and technology	44	8	11	18	12	6	0	56	32	15
2014	Legal services	29	28	7	18	14	2	2	59	34	53
2014	Administration and operations	28	29	15	15	10	2	1	59	25	1447
2014	Human resources	24	35	14	14	11	3	0	61	25	407
2014	Financial management	32	40	12	7	7	2	0	74	14	264
2014	Procurement	16	32	17	15	19	2	0	49	34	60
2014	Real property	20	35	15	16	12	2	0	57	28	111
2014	Materiel management	27	46	12	5	8	2	0	74	14	51
2014	Information management	24	32	15	16	10	2	1	58	26	372
2014	Information technology	24	33	13	13	16	1	0	57	30	106
2014	Internal audit	40	21	11	14	10	3	0	63	26	28
2014	Other services to the public	25	29	14	12	16	1	2	57	29	193
2014	None of the above	25	28	16	13	13	3	2	56	28	426

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	22	20	12	17	4	8	44	33	129
2017	Health care practitioners	11	18	13	11	26	5	15	37	47	60
2017	Federal regulators	11	16	11	27	26	0	9	29	58	37
2017	Compliance, inspection and enforcement	14	21	11	12	30	4	9	40	48	74
2017	Communications or public affairs	19	20	19	16	17	5	5	43	36	82
2017	Access to information and privacy	19	19	12	18	22	3	7	42	45	52
2017	Security	19	24	12	11	13	4	16	55	31	203
2017	Science and technology	14	6	15	15	27	11	11	26	54	22
2017	Legal services	29	22	7	14	19	7	3	56	36	70
2017	Administration and operations	16	23	15	17	20	3	6	43	40	1650
2017	Human resources	23	27	12	12	16	2	7	55	32	471
2017	Financial management	25	23	14	13	20	2	1	51	35	270
2017	Procurement	23	24	21	11	20	0	1	47	31	81
2017	Real property	19	31	19	12	19	0	0	50	31	100
2017	Materiel management	15	34	13	14	15	6	3	54	32	47
2017	Information management	19	29	15	17	15	2	4	50	34	374
2017	Information technology	14	26	14	22	17	6	1	43	42	128
2017	Internal audit	13	29	13	12	29	0	4	44	43	24
2017	Data sciences	15	37	16	10	16	0	6	55	27	16
2017	Policy	31	35	7	13	10	4	0	69	24	102
2017	Project management	16	29	10	20	21	0	4	47	43	66
2017	Other services to the public	26	22	20	11	11	4	6	54	24	153
2017	None of the above	16	21	18	15	16	4	9	43	36	528
2014	Client contact centre	15	28	16	19	18	1	3	45	38	144
2014	Health care practitioners	6	19	17	16	22	0	20	32	47	32
2014	Federal regulators	27	20	7	27	20	0	0	47	46	15
2014	Compliance, inspection and enforcement	10	13	16	14	32	5	9	26	55	53
2014	Communications or public affairs	15	18	16	13	34	0	5	35	49	64
2014	Access to information and privacy	26	31	15	5	12	5	6	64	19	40
2014	Security	16	17	21	14	22	3	6	37	39	128
2014	Science and technology	36	6	10	6	35	6	0	45	44	15
2014	Legal services	14	13	11	14	31	5	11	32	54	53
2014	Administration and operations	14	20	15	20	25	2	4	36	48	1447
2014	Human resources	16	24	13	22	21	1	2	42	44	406
2014	Financial management	24	27	14	17	16	1	2	52	34	264
2014	Procurement	20	26	15	16	21	2	0	47	37	60
2014	Real property	15	24	15	27	15	4	0	41	44	111
2014	Materiel management	19	33	15	12	17	4	0	54	31	51
2014	Information management	16	22	20	14	20	3	4	41	37	371
2014	Information technology	17	18	16	15	30	3	0	37	46	106
2014	Internal audit	39	14	7	11	25	3	0	55	37	28
2014	Other services to the public	19	20	20	10	24	1	5	41	37	194
2014	None of the above	15	19	14	17	25	4	5	38	46	426

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	38	17	8	9	1	1	65	17	131
2017	Health care practitioners	24	49	7	17	3	0	0	73	21	60
2017	Federal regulators	35	27	5	25	6	0	3	63	31	37
2017	Compliance, inspection and enforcement	35	23	13	17	12	0	0	58	28	74
2017	Communications or public affairs	28	35	12	16	9	0	0	63	25	81
2017	Access to information and privacy	23	36	15	21	5	0	0	58	26	52
2017	Security	38	37	10	11	3	0	1	76	14	201
2017	Science and technology	36	50	5	0	9	0	0	86	9	23
2017	Legal services	37	34	3	11	15	0	0	71	26	71
2017	Administration and operations	33	40	10	11	6	0	1	74	16	1639
2017	Human resources	38	37	8	8	7	0	1	76	15	472
2017	Financial management	37	37	11	8	5	1	0	75	14	267
2017	Procurement	31	49	8	8	2	1	0	81	10	81
2017	Real property	37	40	8	9	7	0	0	76	15	101
2017	Materiel management	37	46	10	1	4	1	0	84	5	46
2017	Information management	32	40	12	11	5	1	0	73	16	372
2017	Information technology	38	30	16	10	5	0	0	68	16	128
2017	Internal audit	33	29	12	13	12	0	0	63	25	24
2017	Data sciences	41	43	11	0	5	0	0	84	5	16
2017	Policy	43	38	9	7	3	0	0	81	10	103
2017	Project management	43	37	9	8	3	0	0	80	11	67
2017	Other services to the public	32	33	14	13	7	0	1	66	20	152
2017	None of the above	31	35	14	10	7	0	2	68	17	525
2014	Client contact centre	19	41	14	18	8	0	1	60	25	144
2014	Health care practitioners	14	57	10	5	13	0	0	71	18	32
2014	Federal regulators	20	61	7	7	7	0	0	80	13	15
2014	Compliance, inspection and enforcement	20	40	4	12	20	2	2	63	33	53
2014	Communications or public affairs	30	38	8	17	8	0	0	67	25	64
2014	Access to information and privacy	22	44	13	17	3	0	0	67	20	40
2014	Security	22	44	17	7	10	0	0	66	17	128
2014	Science and technology	36	29	10	7	18	0	0	65	25	15
2014	Legal services	31	35	14	6	14	0	0	66	20	53
2014	Administration and operations	28	42	12	11	6	1	0	71	17	1447
2014	Human resources	27	43	11	11	8	0	0	71	19	406
2014	Financial management	35	42	10	10	3	0	0	77	13	264
2014	Procurement	19	38	15	11	17	0	0	57	28	60
2014	Real property	24	39	13	17	7	0	0	63	24	111
2014	Materiel management	35	40	5	11	9	0	0	75	20	51
2014	Information management	27	44	11	13	5	0	0	70	19	372
2014	Information technology	27	34	16	10	13	0	0	61	23	106
2014	Internal audit	28	32	18	15	7	0	0	60	22	28
2014	Other services to the public	23	39	14	13	10	0	0	63	23	194
2014	None of the above	26	41	11	12	8	0	0	68	21	426

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	34	18	8	5	1	1	68	14	131
2017	Health care practitioners	26	41	18	9	3	0	2	68	13	60
2017	Federal regulators	30	30	16	14	8	0	3	61	22	37
2017	Compliance, inspection and enforcement	35	35	20	4	7	0	0	70	11	74
2017	Communications or public affairs	30	40	14	12	5	0	0	69	16	81
2017	Access to information and privacy	22	33	18	22	5	0	0	55	27	52
2017	Security	36	36	14	8	5	0	1	73	13	203
2017	Science and technology	46	30	19	0	5	0	0	76	5	23
2017	Legal services	44	28	14	6	8	0	0	72	14	70
2017	Administration and operations	39	32	13	10	5	0	1	72	14	1643
2017	Human resources	41	31	12	8	7	0	0	73	15	473
2017	Financial management	37	39	10	7	5	0	2	77	12	269
2017	Procurement	35	39	18	3	2	1	1	76	5	81
2017	Real property	37	38	11	6	8	0	0	74	14	101
2017	Materiel management	38	35	20	5	1	0	0	74	7	46
2017	Information management	36	42	12	6	4	0	0	78	10	373
2017	Information technology	39	35	13	9	5	0	0	73	14	129
2017	Internal audit	25	38	17	9	12	0	0	62	21	24
2017	Data sciences	47	32	16	0	5	0	0	79	5	16
2017	Policy	50	29	12	6	4	0	0	78	10	103
2017	Project management	52	23	14	5	5	0	0	76	10	67
2017	Other services to the public	32	39	10	11	8	0	1	72	18	153
2017	None of the above	36	33	13	10	6	0	2	71	16	527
2014	Client contact centre	26	40	17	12	5	0	0	66	16	144
2014	Health care practitioners	14	44	21	12	9	0	0	58	21	32
2014	Federal regulators	21	53	13	7	7	0	0	74	13	15
2014	Compliance, inspection and enforcement	24	41	9	11	16	0	0	64	27	53
2014	Communications or public affairs	45	38	5	7	5	0	0	83	12	64
2014	Access to information and privacy	37	36	15	10	3	0	0	72	13	40
2014	Security	32	37	14	9	8	0	0	69	17	129
2014	Science and technology	47	25	10	0	19	0	0	71	19	15
2014	Legal services	34	31	16	4	12	2	0	67	17	53
2014	Administration and operations	38	36	13	7	5	0	0	75	12	1446
2014	Human resources	36	37	13	8	6	0	0	73	14	406
2014	Financial management	45	35	9	8	2	0	0	81	10	264
2014	Procurement	25	41	14	8	11	0	0	67	19	60
2014	Real property	29	30	18	14	10	0	0	59	23	111
2014	Materiel management	43	40	7	2	9	0	0	83	10	51
2014	Information management	33	35	17	9	5	0	0	68	14	372
2014	Information technology	38	28	12	11	12	0	0	65	22	106
2014	Internal audit	39	25	18	11	7	0	0	64	18	28
2014	Other services to the public	34	29	15	8	12	0	1	64	21	194
2014	None of the above	34	33	15	9	7	0	1	68	17	426

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	37	42	12	5	3	0	0	79	9	131
2017	Health care practitioners	28	35	7	16	13	0	2	64	30	60
2017	Federal regulators	32	30	13	17	8	0	0	62	24	37
2017	Compliance, inspection and enforcement	34	33	11	17	4	1	0	68	21	73
2017	Communications or public affairs	33	40	12	6	9	0	0	73	15	81
2017	Access to information and privacy	29	34	18	6	12	2	0	64	18	52
2017	Security	41	39	7	7	4	1	0	81	11	203
2017	Science and technology	43	27	22	5	3	0	0	70	8	23
2017	Legal services	50	20	15	8	8	0	0	69	16	71
2017	Administration and operations	41	35	12	8	4	0	0	75	13	1642
2017	Human resources	45	33	9	7	5	0	0	79	12	470
2017	Financial management	37	38	11	9	5	0	1	75	14	270
2017	Procurement	34	42	11	12	1	1	0	76	13	81
2017	Real property	27	37	9	17	10	0	0	64	27	101
2017	Materiel management	41	35	17	5	0	0	1	77	6	46
2017	Information management	36	43	11	6	3	0	0	80	9	373
2017	Information technology	38	39	11	7	6	0	0	76	13	129
2017	Internal audit	21	46	17	4	12	0	0	67	17	24
2017	Data sciences	42	31	16	6	5	0	0	73	11	16
2017	Policy	55	28	9	4	3	0	2	84	7	103
2017	Project management	55	25	10	8	3	0	0	80	10	67
2017	Other services to the public	44	26	16	10	4	0	0	70	14	153
2017	None of the above	39	35	11	9	5	1	1	75	14	527
2014	Client contact centre	30	45	13	8	5	0	0	75	13	144
2014	Health care practitioners	25	47	8	14	6	0	0	71	21	32
2014	Federal regulators	21	46	13	13	7	0	0	67	20	15
2014	Compliance, inspection and enforcement	34	26	13	10	15	0	2	62	25	53
2014	Communications or public affairs	39	37	6	10	7	0	0	76	18	64
2014	Access to information and privacy	50	30	7	8	3	3	0	82	11	40
2014	Security	35	37	18	5	5	0	0	72	10	129
2014	Science and technology	41	30	0	23	6	0	0	71	29	15
2014	Legal services	37	32	16	11	4	0	0	69	14	53
2014	Administration and operations	38	38	12	7	4	0	0	76	12	1447
2014	Human resources	37	36	12	8	7	0	0	73	15	406
2014	Financial management	43	38	7	9	3	0	0	82	12	264
2014	Procurement	26	33	11	18	13	0	0	59	30	60
2014	Real property	31	26	17	14	12	0	0	57	26	111
2014	Materiel management	47	30	8	6	9	0	0	77	15	51
2014	Information management	38	30	16	11	4	0	0	69	15	372
2014	Information technology	39	29	12	14	6	0	0	68	20	106
2014	Internal audit	42	18	18	11	7	0	4	63	19	28
2014	Other services to the public	35	30	21	7	6	0	0	66	13	194
2014	None of the above	34	38	15	9	5	0	0	72	14	426

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	36	19	10	7	3	1	62	18	131
2017	Health care practitioners	23	51	13	7	3	2	0	76	11	60
2017	Federal regulators	21	33	13	25	8	0	0	54	33	37
2017	Compliance, inspection and enforcement	25	31	13	12	9	9	1	62	23	74
2017	Communications or public affairs	20	39	16	12	8	5	0	61	22	82
2017	Access to information and privacy	21	24	20	21	7	7	0	49	29	50
2017	Security	28	38	13	6	9	4	2	70	16	203
2017	Science and technology	36	21	11	5	14	13	0	65	22	23
2017	Legal services	36	23	13	9	15	3	1	61	25	71
2017	Administration and operations	24	38	18	10	5	4	1	65	15	1646
2017	Human resources	28	36	16	9	5	4	2	68	15	471
2017	Financial management	26	41	16	8	5	4	0	69	14	270
2017	Procurement	31	32	22	5	4	5	1	67	9	81
2017	Real property	20	45	17	11	8	0	0	64	19	101
2017	Materiel management	29	44	20	0	4	3	0	75	4	47
2017	Information management	27	39	17	8	5	3	0	68	14	373
2017	Information technology	26	26	22	14	5	6	0	56	20	127
2017	Internal audit	16	25	21	21	12	0	4	44	34	24
2017	Data sciences	36	37	16	0	11	0	0	73	11	16
2017	Policy	34	37	16	10	1	1	0	72	11	101
2017	Project management	34	37	17	10	3	0	0	71	12	66
2017	Other services to the public	26	37	19	7	6	4	1	66	15	153
2017	None of the above	25	35	17	11	7	4	1	63	19	525

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	36	7	9	7	0	1	77	16	131
2017	Health care practitioners	54	29	3	9	5	0	0	83	14	59
2017	Federal regulators	35	38	8	16	3	0	0	73	18	37
2017	Compliance, inspection and enforcement	31	42	11	9	7	0	0	73	16	74
2017	Communications or public affairs	33	32	8	18	9	0	0	66	27	82
2017	Access to information and privacy	46	31	10	5	8	0	0	78	13	52
2017	Security	54	27	8	5	3	0	2	83	9	202
2017	Science and technology	51	23	5	11	0	10	0	82	12	23
2017	Legal services	53	23	1	19	3	1	0	77	21	71
2017	Administration and operations	50	30	8	7	4	0	0	81	11	1649
2017	Human resources	58	26	6	4	5	0	2	85	9	473
2017	Financial management	47	35	9	5	3	0	0	82	9	269
2017	Procurement	45	31	13	7	3	0	0	77	10	80
2017	Real property	37	32	13	10	8	0	0	69	18	101
2017	Materiel management	57	28	8	0	6	1	0	86	6	47
2017	Information management	54	30	7	6	2	0	0	84	9	374
2017	Information technology	47	24	12	10	3	5	0	74	13	128
2017	Internal audit	55	24	8	13	0	0	0	79	13	24
2017	Data sciences	46	37	5	6	6	0	0	83	11	16
2017	Policy	53	32	2	5	8	0	0	85	13	103
2017	Project management	57	20	4	15	4	0	0	77	19	67
2017	Other services to the public	44	36	10	7	2	0	0	81	9	153
2017	None of the above	47	28	12	6	5	1	1	76	11	526
2014	Client contact centre	36	35	14	9	5	1	1	72	14	144
2014	Health care practitioners	49	34	3	5	9	0	0	83	14	32
2014	Federal regulators	39	22	13	20	7	0	0	61	26	15
2014	Compliance, inspection and enforcement	47	24	9	13	7	0	0	71	20	53
2014	Communications or public affairs	39	24	12	12	11	0	2	64	24	63
2014	Access to information and privacy	58	20	11	8	3	0	0	78	10	40
2014	Security	41	40	11	5	3	0	0	81	8	129
2014	Science and technology	56	19	12	6	6	0	0	75	12	15
2014	Legal services	40	42	5	4	9	0	0	82	12	53
2014	Administration and operations	50	30	9	7	3	0	0	81	10	1442
2014	Human resources	48	32	7	9	3	0	0	80	12	406
2014	Financial management	53	32	5	7	2	0	0	86	9	264
2014	Procurement	29	37	7	11	16	0	0	66	27	60
2014	Real property	30	35	13	15	7	0	0	64	22	111
2014	Materiel management	62	24	4	3	7	0	0	86	10	51
2014	Information management	44	34	13	5	4	0	0	77	9	372
2014	Information technology	46	22	15	8	8	0	0	69	16	105
2014	Internal audit	64	25	3	4	4	0	0	89	7	28
2014	Other services to the public	41	33	11	9	6	0	0	74	15	194
2014	None of the above	45	30	11	7	5	1	1	77	12	426

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	25	9	7	3	0	13	78	11	131
2017	Health care practitioners	27	31	5	13	13	0	12	66	29	60
2017	Federal regulators	19	27	17	11	19	3	6	50	32	37
2017	Compliance, inspection and enforcement	34	18	7	17	18	4	2	55	38	74
2017	Communications or public affairs	32	23	18	9	6	3	9	62	17	82
2017	Access to information and privacy	30	16	11	14	18	2	8	51	36	52
2017	Security	38	21	11	6	11	0	13	68	19	203
2017	Science and technology	33	16	8	5	14	0	23	65	24	23
2017	Legal services	37	22	8	10	14	2	8	65	27	71
2017	Administration and operations	43	21	9	9	9	1	7	70	20	1650
2017	Human resources	40	20	11	8	8	3	11	69	19	472
2017	Financial management	38	24	8	8	10	2	11	70	21	270
2017	Procurement	31	28	4	13	12	2	11	67	29	81
2017	Real property	37	22	9	10	10	2	9	67	23	101
2017	Materiel management	45	22	6	10	12	1	4	70	23	47
2017	Information management	40	21	12	6	8	3	10	71	16	374
2017	Information technology	39	24	13	5	9	4	6	70	16	128
2017	Internal audit	47	21	12	0	12	0	8	73	13	24
2017	Data sciences	30	37	10	16	0	0	6	72	17	16
2017	Policy	35	22	15	8	7	3	10	66	17	103
2017	Project management	48	24	9	6	8	3	3	75	14	66
2017	Other services to the public	43	21	15	10	8	0	4	66	18	153
2017	None of the above	36	24	11	9	9	2	10	68	20	527
2014	Client contact centre	37	32	10	11	5	0	6	73	17	143
2014	Health care practitioners	25	29	10	17	8	8	4	60	28	32
2014	Federal regulators	33	20	0	14	26	7	0	57	43	15
2014	Compliance, inspection and enforcement	47	26	4	5	14	0	3	76	20	53
2014	Communications or public affairs	43	23	9	13	6	0	6	70	21	64
2014	Access to information and privacy	43	29	13	7	5	3	0	74	13	40
2014	Security	40	22	15	4	12	1	6	66	18	129
2014	Science and technology	30	10	11	13	12	0	24	53	33	15
2014	Legal services	33	33	7	15	4	2	6	72	20	52
2014	Administration and operations	42	24	11	7	9	2	5	70	18	1445
2014	Human resources	34	22	12	9	13	2	8	62	25	405
2014	Financial management	41	28	9	7	7	1	7	75	15	264
2014	Procurement	21	27	14	8	18	0	12	54	29	60
2014	Real property	28	26	8	22	14	1	2	55	36	111
2014	Materiel management	45	22	11	3	15	3	1	70	18	51
2014	Information management	39	22	10	13	7	1	8	67	22	372
2014	Information technology	42	17	12	14	11	1	4	62	26	106
2014	Internal audit	43	14	7	10	11	3	10	67	25	28
2014	Other services to the public	38	24	11	11	14	0	2	63	26	194
2014	None of the above	40	22	10	10	8	2	8	69	20	427

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	24	6	3	3	0	8	86	8	131
2017	Health care practitioners	18	32	32	5	13	0	0	50	18	60
2017	Federal regulators	20	19	21	18	18	0	3	40	38	37
2017	Compliance, inspection and enforcement	30	19	24	14	9	0	4	51	24	74
2017	Communications or public affairs	38	26	15	7	7	0	7	69	15	82
2017	Access to information and privacy	34	10	15	13	29	0	0	44	42	52
2017	Security	41	34	13	5	3	0	4	78	9	203
2017	Science and technology	50	37	8	3	0	3	0	89	3	23
2017	Legal services	33	28	16	11	10	0	3	63	21	71
2017	Administration and operations	35	34	15	8	6	0	2	71	14	1652
2017	Human resources	33	31	20	9	4	0	2	66	14	473
2017	Financial management	38	33	17	8	3	0	2	72	11	271
2017	Procurement	23	33	16	22	6	0	0	57	28	81
2017	Real property	19	32	26	13	7	1	1	53	20	101
2017	Materiel management	35	30	24	8	0	0	4	67	8	47
2017	Information management	40	31	14	8	3	0	4	73	12	373
2017	Information technology	43	33	16	5	3	0	0	76	8	129
2017	Internal audit	58	34	4	0	0	0	4	96	0	24
2017	Data sciences	20	42	6	15	17	0	0	62	32	16
2017	Policy	46	32	12	7	3	0	0	78	10	103
2017	Project management	39	43	7	5	3	1	1	85	9	66
2017	Other services to the public	43	32	15	5	2	0	3	77	7	153
2017	None of the above	45	30	14	4	3	0	5	78	7	528
2014	Client contact centre	52	20	17	4	4	0	3	74	8	143
2014	Health care practitioners	13	34	22	8	23	0	0	47	31	32
2014	Federal regulators	7	13	27	21	33	0	0	20	54	15
2014	Compliance, inspection and enforcement	30	25	22	13	10	0	0	55	23	53
2014	Communications or public affairs	48	19	19	9	4	0	0	67	13	64
2014	Access to information and privacy	28	28	24	7	9	0	3	58	17	40
2014	Security	28	29	19	11	11	0	2	58	23	129
2014	Science and technology	40	25	17	6	6	6	0	69	13	15
2014	Legal services	24	40	18	13	5	0	0	64	18	53
2014	Administration and operations	31	32	18	9	8	0	1	64	17	1447
2014	Human resources	27	29	20	12	11	0	0	57	24	406
2014	Financial management	31	34	19	8	7	0	0	66	15	264
2014	Procurement	17	32	33	6	11	0	0	49	17	60
2014	Real property	24	24	30	15	8	0	0	48	23	111
2014	Materiel management	42	26	16	8	7	0	0	68	15	51
2014	Information management	33	31	16	11	7	0	2	65	19	372
2014	Information technology	37	34	16	5	6	1	2	73	11	106
2014	Internal audit	46	26	14	7	7	0	0	72	14	28
2014	Other services to the public	36	29	21	8	6	0	0	65	14	194
2014	None of the above	36	33	15	9	5	0	1	71	13	425

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	25	6	6	10	2	11	74	18	131
2017	Health care practitioners	64	15	2	6	5	2	7	86	12	60
2017	Federal regulators	68	16	3	3	0	5	5	94	3	37
2017	Compliance, inspection and enforcement	48	14	10	5	11	5	7	70	18	74
2017	Communications or public affairs	38	28	9	4	11	6	5	73	17	82
2017	Access to information and privacy	57	23	5	7	7	2	0	81	14	52
2017	Security	64	19	4	4	5	0	4	86	9	203
2017	Science and technology	78	11	2	0	8	0	0	89	8	23
2017	Legal services	53	21	3	4	7	3	9	84	13	71
2017	Administration and operations	59	18	6	5	5	3	4	83	10	1649
2017	Human resources	63	19	5	4	4	1	4	86	9	470
2017	Financial management	60	25	4	4	3	1	3	88	8	269
2017	Procurement	58	18	10	10	1	1	2	79	11	81
2017	Real property	50	30	6	2	9	1	2	83	12	101
2017	Materiel management	54	24	9	5	6	1	0	79	12	47
2017	Information management	56	21	5	6	6	2	3	81	13	373
2017	Information technology	60	23	7	3	2	3	3	87	5	129
2017	Internal audit	38	30	4	25	0	0	4	70	26	24
2017	Data sciences	84	6	0	0	6	0	5	94	6	16
2017	Policy	60	21	6	5	5	3	0	84	10	102
2017	Project management	64	19	5	3	8	0	1	84	11	67
2017	Other services to the public	42	19	13	7	9	2	8	68	18	152
2017	None of the above	56	18	6	4	6	3	7	83	11	527
2014	Client contact centre	34	23	12	8	9	3	10	66	20	144
2014	Health care practitioners	75	8	12	5	0	0	0	83	5	32
2014	Federal regulators	61	7	7	0	20	0	7	72	21	15
2014	Compliance, inspection and enforcement	54	14	11	4	11	7	0	73	16	53
2014	Communications or public affairs	45	24	7	10	8	2	5	74	19	64
2014	Access to information and privacy	68	21	5	0	3	0	3	92	3	40
2014	Security	52	28	6	5	5	2	2	83	10	129
2014	Science and technology	78	6	12	4	0	0	0	84	4	15
2014	Legal services	49	31	7	4	2	4	4	86	6	53
2014	Administration and operations	57	22	7	3	5	2	4	84	9	1447
2014	Human resources	60	22	5	5	6	2	1	84	11	406
2014	Financial management	60	20	7	4	3	3	2	85	8	264
2014	Procurement	41	29	8	3	8	3	8	79	12	60
2014	Real property	54	25	8	6	5	2	1	80	12	111
2014	Materiel management	56	22	7	7	8	0	0	78	15	51
2014	Information management	51	24	7	6	6	3	3	80	12	372
2014	Information technology	52	25	11	4	5	1	3	80	9	106
2014	Internal audit	64	7	7	4	11	0	7	77	16	28
2014	Other services to the public	48	17	11	7	10	1	6	71	18	194
2014	None of the above	51	21	10	4	6	3	4	78	11	427

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	22	38	40	130
2017	Health care practitioners	24	37	39	60
2017	Federal regulators	36	35	29	37
2017	Compliance, inspection and enforcement	34	32	35	74
2017	Communications or public affairs	23	43	35	82
2017	Access to information and privacy	30	41	29	52
2017	Security	27	37	36	203
2017	Science and technology	62	14	24	23
2017	Legal services	23	38	39	71
2017	Administration and operations	25	40	35	1653
2017	Human resources	28	34	37	473
2017	Financial management	34	25	41	271
2017	Procurement	26	32	42	81
2017	Real property	23	42	35	101
2017	Materiel management	26	43	31	47
2017	Information management	31	33	36	374
2017	Information technology	26	44	31	129
2017	Internal audit	38	38	25	24
2017	Data sciences	20	53	27	16
2017	Policy	30	37	32	103
2017	Project management	30	38	33	67
2017	Other services to the public	14	53	32	152
2017	None of the above	19	41	40	528
2014	Client contact centre	20	50	29	144
2014	Health care practitioners	23	18	58	32
2014	Federal regulators	36	42	21	14
2014	Compliance, inspection and enforcement	26	44	30	53
2014	Communications or public affairs	27	43	30	64
2014	Access to information and privacy	12	38	50	40
2014	Security	27	32	41	129
2014	Science and technology	51	38	11	15
2014	Legal services	29	29	42	53
2014	Administration and operations	24	39	36	1447
2014	Human resources	33	33	35	407
2014	Financial management	27	33	40	264
2014	Procurement	35	36	29	60
2014	Real property	36	32	32	111
2014	Materiel management	30	39	31	51
2014	Information management	31	34	35	372
2014	Information technology	23	41	36	106
2014	Internal audit	35	32	32	28
2014	Other services to the public	15	45	40	194
2014	None of the above	27	39	34	427

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Client contact centre	24	21	28	0	12	15	27
2017	Health care practitioners	14	6	47	20	0	12	15
2017	Federal regulators	16	39	29	0	16	0	13
2017	Compliance, inspection and enforcement	27	35	15	8	12	4	26
2017	Communications or public affairs	13	23	52	4	0	8	20
2017	Access to information and privacy	6	17	32	0	28	17	15
2017	Security	29	30	21	5	11	3	56
2017	Science and technology	0	8	17	0	70	4	12
2017	Legal services	31	18	5	16	12	18	16
2017	Administration and operations	22	34	25	6	8	5	415
2017	Human resources	17	39	25	4	7	8	130
2017	Financial management	21	31	30	6	8	4	92
2017	Procurement	23	25	23	0	5	23	21
2017	Real property	19	29	33	4	0	16	24
2017	Materiel management	15	16	35	0	15	20	12
2017	Information management	16	37	19	2	19	7	110
2017	Information technology	16	22	12	2	37	10	34
2017	Policy	3	60	29	0	5	3	37
2017	Project management	23	32	35	0	5	5	19
2017	Other services to the public	12	16	37	6	18	11	21
2017	None of the above	18	19	19	8	18	18	105
2014	Client contact centre	24	28	36	6	9999	6	29
2014	Compliance, inspection and enforcement	43	29	21	0	9999	7	14
2014	Communications or public affairs	6	38	41	4	9999	12	18
2014	Security	29	40	23	6	9999	3	35
2014	Legal services	32	18	13	25	9999	12	16
2014	Administration and operations	21	35	28	7	9999	9	354
2014	Human resources	13	40	29	6	9999	12	134
2014	Financial management	16	49	29	4	9999	1	71
2014	Procurement	32	28	36	0	9999	5	21
2014	Real property	20	28	39	5	9999	9	39
2014	Materiel management	24	10	52	5	9999	9	16
2014	Information management	26	37	20	7	9999	10	110
2014	Information technology	21	38	29	4	9999	8	24
2014	Internal audit	29	40	21	0	9999	10	10
2014	Other services to the public	30	25	28	9	9999	8	30
2014	None of the above	26	28	26	7	9999	13	120

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	42	5	6	2	0	0	87	8	131
2017	Health care practitioners	38	52	5	4	1	0	0	89	6	60
2017	Federal regulators	30	62	0	3	6	0	0	92	8	37
2017	Compliance, inspection and enforcement	53	36	3	7	1	0	0	89	9	74
2017	Communications or public affairs	39	46	6	7	2	0	0	85	9	82
2017	Access to information and privacy	49	35	8	7	2	0	0	83	8	52
2017	Security	56	33	4	4	2	0	0	90	6	203
2017	Science and technology	39	37	8	13	3	0	0	76	16	23
2017	Legal services	61	20	7	7	4	0	1	82	11	71
2017	Administration and operations	49	36	8	4	2	0	0	85	7	1649
2017	Human resources	50	38	7	3	1	0	0	89	4	469
2017	Financial management	44	44	7	3	2	0	0	88	5	268
2017	Procurement	50	38	9	0	1	1	0	90	1	81
2017	Real property	43	41	10	3	4	0	0	84	7	101
2017	Materiel management	54	35	7	1	1	0	0	90	3	47
2017	Information management	49	37	8	4	2	0	0	87	6	372
2017	Information technology	40	42	10	3	2	0	2	84	5	129
2017	Internal audit	33	38	12	9	9	0	0	71	17	24
2017	Data sciences	48	36	0	5	11	0	0	84	16	16
2017	Policy	51	40	2	2	3	0	0	92	6	103
2017	Project management	54	29	7	8	3	0	0	83	11	67
2017	Other services to the public	53	33	7	4	2	0	1	87	5	152
2017	None of the above	48	37	8	5	1	1	0	86	6	526
2014	Client contact centre	48	42	7	3	1	0	0	89	4	144
2014	Health care practitioners	43	39	8	10	0	0	0	82	10	32
2014	Federal regulators	40	46	7	0	7	0	0	87	7	15
2014	Compliance, inspection and enforcement	46	35	2	9	7	2	0	82	17	53
2014	Communications or public affairs	42	35	19	2	3	0	0	76	5	64
2014	Access to information and privacy	55	30	13	3	0	0	0	85	3	40
2014	Security	48	42	8	2	1	0	0	90	2	129
2014	Science and technology	59	12	17	6	7	0	0	71	13	15
2014	Legal services	42	51	2	2	2	2	0	95	4	53
2014	Administration and operations	47	38	8	4	2	0	0	86	6	1447
2014	Human resources	42	44	9	3	2	0	0	86	5	407
2014	Financial management	49	38	8	4	1	0	0	87	5	264
2014	Procurement	53	38	6	2	2	0	0	91	3	60
2014	Real property	41	43	9	5	3	0	0	84	7	111
2014	Materiel management	62	30	5	2	2	0	0	92	3	51
2014	Information management	45	42	7	3	2	1	0	87	6	371
2014	Information technology	36	48	10	4	2	1	0	84	6	106
2014	Internal audit	57	18	14	7	3	0	0	75	11	28
2014	Other services to the public	50	31	11	5	2	1	0	82	7	194
2014	None of the above	43	36	11	5	4	1	0	80	9	427

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	38	18	6	6	2	0	70	12	131
2017	Health care practitioners	25	45	10	14	5	0	2	71	19	60
2017	Federal regulators	14	35	36	8	8	0	0	49	16	37
2017	Compliance, inspection and enforcement	20	47	18	9	4	1	0	68	14	73
2017	Communications or public affairs	15	54	18	10	1	1	0	70	12	82
2017	Access to information and privacy	32	21	21	17	7	2	0	55	24	52
2017	Security	26	45	14	6	4	3	1	75	11	203
2017	Science and technology	26	37	11	11	15	0	0	63	26	23
2017	Legal services	35	30	13	11	6	1	4	69	17	71
2017	Administration and operations	30	40	17	8	4	2	0	71	11	1648
2017	Human resources	30	39	14	11	4	1	0	70	16	471
2017	Financial management	29	39	17	9	4	1	0	69	13	270
2017	Procurement	30	52	10	6	1	1	0	83	7	81
2017	Real property	21	43	17	7	10	2	0	66	17	101
2017	Materiel management	34	30	18	10	8	0	0	65	18	47
2017	Information management	32	39	16	8	2	0	1	72	11	372
2017	Information technology	24	39	19	12	3	3	0	65	16	128
2017	Internal audit	29	38	30	4	0	0	0	67	4	24
2017	Data sciences	15	69	0	11	5	0	0	84	16	16
2017	Policy	40	39	7	10	3	2	0	80	13	103
2017	Project management	28	42	11	13	5	1	0	71	18	67
2017	Other services to the public	32	40	15	8	2	2	2	74	10	152
2017	None of the above	30	35	15	9	6	4	1	69	16	526
2014	Client contact centre	33	42	15	5	3	1	0	76	9	144
2014	Health care practitioners	18	40	29	9	0	4	0	61	9	32
2014	Federal regulators	34	33	20	13	0	0	0	67	13	15
2014	Compliance, inspection and enforcement	22	42	18	9	5	4	0	67	14	53
2014	Communications or public affairs	19	46	18	14	2	2	0	66	16	64
2014	Access to information and privacy	40	29	25	5	0	0	0	69	5	40
2014	Security	30	35	17	8	7	1	3	67	15	129
2014	Science and technology	42	16	6	0	35	0	0	59	35	15
2014	Legal services	22	41	19	9	7	2	0	64	17	53
2014	Administration and operations	32	37	17	8	5	2	0	70	13	1447
2014	Human resources	30	40	15	10	4	1	0	71	15	407
2014	Financial management	34	42	13	9	1	1	0	77	11	264
2014	Procurement	26	44	16	10	2	3	0	72	12	60
2014	Real property	21	42	19	11	8	0	0	63	19	111
2014	Materiel management	39	34	14	6	1	6	0	77	8	51
2014	Information management	35	41	12	7	3	1	0	78	10	371
2014	Information technology	29	38	22	3	4	4	0	70	7	106
2014	Internal audit	43	32	7	14	3	0	0	75	18	28
2014	Other services to the public	35	37	16	6	4	1	2	74	10	194
2014	None of the above	28	37	14	9	9	3	0	67	19	427

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	17	38	13	18	1	6	34	25	130
2017	Health care practitioners	5	32	27	23	11	0	2	34	38	60
2017	Federal regulators	14	27	41	3	8	0	6	12	44	36
2017	Compliance, inspection and enforcement	14	27	36	11	12	0	0	23	41	71
2017	Communications or public affairs	12	22	31	19	14	0	2	34	35	82
2017	Access to information and privacy	38	10	20	7	16	0	9	25	53	52
2017	Security	7	17	33	24	13	2	4	40	25	203
2017	Science and technology	5	11	26	47	10	0	0	58	16	22
2017	Legal services	5	23	22	21	18	2	8	44	32	70
2017	Administration and operations	10	21	31	20	13	1	4	35	33	1637
2017	Human resources	10	22	32	21	10	2	3	33	34	472
2017	Financial management	7	19	32	20	14	2	7	37	28	270
2017	Procurement	6	20	36	21	12	1	4	35	27	79
2017	Real property	19	21	40	16	5	0	0	21	40	101
2017	Materiel management	7	32	27	18	13	0	5	32	40	47
2017	Information management	9	23	31	18	15	0	4	35	33	372
2017	Information technology	5	16	42	23	5	2	5	30	23	128
2017	Internal audit	4	17	34	20	21	0	4	43	22	24
2017	Data sciences	11	26	47	15	0	0	0	15	38	16
2017	Policy	7	18	47	19	8	0	1	28	25	103
2017	Project management	22	24	26	14	10	1	3	24	48	67
2017	Other services to the public	7	15	38	16	20	1	3	38	23	151
2017	None of the above	8	19	30	20	14	1	8	37	30	522
2014	Client contact centre	7	25	29	23	10	1	5	35	34	143
2014	Health care practitioners	10	21	45	17	3	0	4	20	32	32
2014	Federal regulators	14	26	40	7	13	0	0	20	40	15
2014	Compliance, inspection and enforcement	7	25	41	19	6	0	2	25	33	52
2014	Communications or public affairs	9	23	40	16	11	2	0	27	32	64
2014	Access to information and privacy	12	19	41	15	8	0	6	24	33	40
2014	Security	21	17	33	21	5	1	2	26	40	129
2014	Science and technology	0	31	43	0	26	0	0	26	31	15
2014	Legal services	5	27	29	26	7	2	4	35	35	53
2014	Administration and operations	10	24	35	18	10	1	2	29	35	1446
2014	Human resources	15	27	36	15	6	0	1	21	42	407
2014	Financial management	7	22	37	24	8	1	1	33	30	263
2014	Procurement	11	37	42	5	3	1	0	8	49	60
2014	Real property	23	33	25	17	3	0	0	20	55	111
2014	Materiel management	9	19	29	36	7	0	0	43	28	51
2014	Information management	10	24	39	14	10	0	3	25	35	372
2014	Information technology	7	20	39	21	6	1	7	29	29	105
2014	Internal audit	4	14	50	18	11	0	3	30	19	28
2014	Other services to the public	13	24	31	21	7	1	3	29	38	193
2014	None of the above	11	22	35	18	9	1	4	29	34	424

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	8	12	27	21	20	5	7	47	23	129
2017	Health care practitioners	8	25	14	31	14	3	5	50	35	60
2017	Federal regulators	16	29	24	11	11	6	3	24	50	37
2017	Compliance, inspection and enforcement	12	16	38	12	16	3	3	30	30	72
2017	Communications or public affairs	12	20	28	26	10	3	2	37	34	82
2017	Access to information and privacy	27	25	24	7	11	2	5	19	56	52
2017	Security	8	15	27	23	18	1	6	45	26	200
2017	Science and technology	11	17	14	21	37	0	0	57	28	22
2017	Legal services	12	18	24	15	24	3	4	42	32	71
2017	Administration and operations	8	16	26	23	21	2	4	46	26	1634
2017	Human resources	8	20	26	23	15	3	5	41	31	468
2017	Financial management	5	11	28	23	21	2	9	50	18	268
2017	Procurement	11	16	22	26	18	0	6	48	29	80
2017	Real property	19	17	33	21	9	0	1	31	36	100
2017	Materiel management	5	9	29	20	27	5	5	52	16	47
2017	Information management	8	19	19	23	24	3	4	51	29	371
2017	Information technology	8	18	22	22	20	2	7	46	29	128
2017	Internal audit	12	17	24	30	8	0	8	41	32	24
2017	Data sciences	22	11	30	32	5	0	0	37	32	16
2017	Policy	7	17	29	24	22	0	1	47	24	103
2017	Project management	17	20	22	21	15	1	3	38	39	66
2017	Other services to the public	6	14	28	21	23	4	4	47	22	150
2017	None of the above	7	14	25	21	22	2	9	48	24	519
2014	Client contact centre	8	17	33	23	9	3	6	36	28	143
2014	Health care practitioners	18	23	17	21	17	0	4	39	43	32
2014	Federal regulators	26	26	15	7	13	13	0	23	60	15
2014	Compliance, inspection and enforcement	11	32	22	14	15	4	2	31	45	51
2014	Communications or public affairs	9	23	28	23	14	3	0	38	33	64
2014	Access to information and privacy	10	18	23	17	24	3	6	44	30	40
2014	Security	11	17	30	22	12	2	5	36	31	129
2014	Science and technology	18	19	33	11	19	0	0	30	37	15
2014	Legal services	8	25	27	23	11	4	2	36	35	53
2014	Administration and operations	8	17	29	25	17	1	4	44	26	1445
2014	Human resources	15	19	31	20	12	1	3	33	35	407
2014	Financial management	5	18	26	32	13	2	4	48	25	264
2014	Procurement	13	23	29	27	3	1	3	32	38	60
2014	Real property	21	27	27	13	10	1	0	24	49	111
2014	Materiel management	16	6	20	44	10	5	0	56	22	51
2014	Information management	11	15	29	22	16	3	3	41	28	372
2014	Information technology	13	22	19	24	14	2	6	41	38	106
2014	Internal audit	4	8	26	33	22	0	7	59	12	27
2014	Other services to the public	8	17	30	26	12	3	4	41	27	192
2014	None of the above	10	18	29	20	16	2	4	39	30	422

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	4	14	29	18	18	4	13	44	21	130
2017	Health care practitioners	18	14	28	20	12	2	6	34	35	60
2017	Federal regulators	11	21	43	13	3	0	9	18	36	37
2017	Compliance, inspection and enforcement	10	29	22	17	16	1	4	35	41	73
2017	Communications or public affairs	17	12	32	18	11	5	5	33	32	81
2017	Access to information and privacy	22	11	27	15	13	3	9	31	38	52
2017	Security	7	15	29	21	19	2	7	45	24	202
2017	Science and technology	18	13	18	28	13	0	10	45	35	23
2017	Legal services	9	12	26	21	21	0	10	47	24	70
2017	Administration and operations	10	17	26	22	17	2	6	43	29	1634
2017	Human resources	10	19	34	19	10	2	6	32	32	471
2017	Financial management	5	18	37	20	10	1	7	34	25	270
2017	Procurement	17	20	34	17	11	0	1	28	38	81
2017	Real property	23	24	29	17	6	0	1	23	47	101
2017	Materiel management	11	4	42	16	14	1	11	35	17	47
2017	Information management	10	18	24	24	16	3	5	43	31	372
2017	Information technology	15	19	33	14	6	3	9	23	39	127
2017	Internal audit	46	9	33	0	8	0	4	8	57	24
2017	Data sciences	6	21	27	42	0	5	0	44	28	16
2017	Policy	8	33	28	17	12	1	1	29	42	103
2017	Project management	27	19	22	12	14	1	4	28	49	66
2017	Other services to the public	4	15	30	22	20	3	5	47	21	151
2017	None of the above	7	18	25	19	17	4	10	42	29	521
2014	Client contact centre	10	19	30	17	9	6	9	31	34	142
2014	Health care practitioners	9	36	32	16	3	4	0	19	47	32
2014	Federal regulators	7	27	33	20	13	0	0	33	34	15
2014	Compliance, inspection and enforcement	7	28	14	33	13	2	2	48	37	52
2014	Communications or public affairs	12	27	23	21	12	3	1	35	40	64
2014	Access to information and privacy	7	12	34	24	15	3	6	42	21	40
2014	Security	17	15	33	21	9	1	4	32	34	129
2014	Science and technology	31	13	20	10	7	0	19	21	54	15
2014	Legal services	5	20	31	18	18	0	7	39	27	53
2014	Administration and operations	11	20	28	22	14	2	3	37	33	1446
2014	Human resources	16	23	34	14	8	1	3	23	41	406
2014	Financial management	8	19	39	19	12	1	2	32	29	263
2014	Procurement	19	30	38	8	3	0	2	12	50	60
2014	Real property	33	24	30	11	1	0	0	12	58	110
2014	Materiel management	12	24	23	20	8	12	0	32	41	51
2014	Information management	8	16	30	25	13	3	5	41	26	372
2014	Information technology	16	25	33	14	5	0	7	20	44	106
2014	Internal audit	15	25	32	11	10	0	7	23	42	28
2014	Other services to the public	12	21	22	22	12	4	7	37	38	193
2014	None of the above	13	18	27	20	14	3	5	37	34	423

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	2	5	23	27	26	2	15	64	9	129
2017	Health care practitioners	6	10	23	39	16	0	5	58	17	60
2017	Federal regulators	8	11	30	21	19	0	11	45	21	37
2017	Compliance, inspection and enforcement	3	7	32	36	18	1	3	56	10	73
2017	Communications or public affairs	6	13	28	25	15	2	11	46	22	80
2017	Access to information and privacy	27	16	13	20	13	0	10	37	48	52
2017	Security	4	4	26	29	27	2	8	62	9	200
2017	Science and technology	11	0	28	40	21	0	0	61	11	22
2017	Legal services	3	15	29	20	25	0	8	48	20	69
2017	Administration and operations	3	8	27	32	25	1	5	61	11	1629
2017	Human resources	7	10	30	29	18	2	4	50	18	470
2017	Financial management	5	14	28	30	18	1	5	51	20	268
2017	Procurement	1	23	34	23	16	1	1	40	25	80
2017	Real property	9	16	40	28	6	0	1	34	25	99
2017	Materiel management	5	5	27	32	26	0	5	61	11	47
2017	Information management	3	6	26	35	25	1	4	63	9	369
2017	Information technology	5	4	27	32	24	2	6	60	10	128
2017	Internal audit	13	9	29	25	20	0	4	47	22	24
2017	Data sciences	22	5	21	42	11	0	0	53	26	16
2017	Policy	3	19	22	36	20	0	0	56	22	103
2017	Project management	7	17	28	27	16	3	1	46	25	65
2017	Other services to the public	1	4	26	29	29	2	9	66	5	150
2017	None of the above	2	8	23	28	28	2	9	63	11	519
2014	Client contact centre	3	11	23	34	14	2	14	56	17	143
2014	Health care practitioners	4	12	34	31	13	0	6	47	17	32
2014	Federal regulators	7	27	13	33	7	7	7	46	39	15
2014	Compliance, inspection and enforcement	0	20	30	32	13	0	5	47	21	52
2014	Communications or public affairs	4	17	29	19	26	2	3	47	22	64
2014	Access to information and privacy	7	9	39	20	20	0	6	42	17	40
2014	Security	8	14	27	29	16	0	7	48	23	128
2014	Science and technology	6	7	10	45	32	0	0	77	13	15
2014	Legal services	5	15	29	25	19	0	7	47	22	53
2014	Administration and operations	4	11	28	34	19	1	3	56	15	1434
2014	Human resources	10	15	35	23	15	0	2	39	25	404
2014	Financial management	5	10	37	30	17	1	1	47	15	262
2014	Procurement	8	26	42	16	6	0	2	23	34	59
2014	Real property	14	20	37	18	10	1	0	28	34	109
2014	Materiel management	11	1	24	38	22	3	0	62	13	51
2014	Information management	4	10	27	34	20	1	4	57	15	371
2014	Information technology	5	7	38	26	17	1	6	46	13	104
2014	Internal audit	4	4	39	25	18	0	10	48	8	28
2014	Other services to the public	8	12	24	29	19	2	6	52	21	190
2014	None of the above	5	8	31	29	20	1	5	52	14	423

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	12	21	17	22	20	2	6	45	37	130
2017	Health care practitioners	34	13	17	20	9	2	5	31	51	60
2017	Federal regulators	37	21	21	3	6	3	9	10	67	37
2017	Compliance, inspection and enforcement	23	18	26	16	8	7	3	26	45	73
2017	Communications or public affairs	29	25	23	14	9	1	0	23	54	82
2017	Access to information and privacy	45	10	12	13	13	2	7	27	60	52
2017	Security	12	12	28	17	26	1	5	45	26	202
2017	Science and technology	21	24	11	20	24	0	0	44	45	23
2017	Legal services	31	14	27	8	15	0	4	25	47	70
2017	Administration and operations	14	18	26	18	18	1	4	38	34	1639
2017	Human resources	20	19	23	17	13	2	6	32	43	470
2017	Financial management	13	21	25	16	17	1	7	35	38	269
2017	Procurement	21	31	25	15	7	0	1	22	52	80
2017	Real property	28	25	28	12	7	0	0	19	53	101
2017	Materiel management	19	24	23	10	16	0	7	28	47	47
2017	Information management	15	20	23	17	18	3	3	38	38	370
2017	Information technology	19	11	27	19	15	3	6	37	34	128
2017	Internal audit	4	13	25	33	21	0	4	56	18	24
2017	Data sciences	16	20	15	22	27	0	0	49	36	16
2017	Policy	9	19	27	27	17	1	1	45	28	103
2017	Project management	19	28	20	15	15	0	3	31	49	67
2017	Other services to the public	13	16	29	16	20	2	4	38	31	150
2017	None of the above	12	15	22	17	22	2	10	44	31	524
2014	Client contact centre	17	21	26	21	9	2	5	32	40	143
2014	Health care practitioners	26	31	21	10	12	0	0	22	57	32
2014	Federal regulators	34	46	13	0	7	0	0	7	80	15
2014	Compliance, inspection and enforcement	24	40	17	9	8	0	2	17	65	52
2014	Communications or public affairs	25	29	20	8	16	2	1	24	55	64
2014	Access to information and privacy	9	10	23	24	27	0	6	55	21	40
2014	Security	19	17	33	19	9	0	4	28	37	129
2014	Science and technology	37	16	15	6	26	0	0	32	53	15
2014	Legal services	22	20	13	27	15	2	2	44	43	53
2014	Administration and operations	17	22	26	18	14	1	2	33	40	1445
2014	Human resources	26	28	22	11	11	0	2	22	56	405
2014	Financial management	16	21	30	16	12	2	4	30	39	263
2014	Procurement	32	26	23	11	6	1	0	18	59	60
2014	Real property	35	22	23	11	6	0	2	18	59	111
2014	Materiel management	20	27	19	20	14	0	0	34	47	51
2014	Information management	20	24	29	15	9	2	1	25	45	372
2014	Information technology	17	28	24	15	11	0	5	27	48	105
2014	Internal audit	29	11	21	17	7	0	14	29	46	28
2014	Other services to the public	17	28	18	19	13	1	4	34	47	193
2014	None of the above	16	17	26	19	16	1	4	36	36	424

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	15	26	20	14	6	7	40	30	130
2017	Health care practitioners	20	21	17	16	21	3	2	39	43	60
2017	Federal regulators	13	27	16	21	11	6	6	36	46	37
2017	Compliance, inspection and enforcement	19	10	28	19	13	3	8	35	33	74
2017	Communications or public affairs	19	33	18	15	8	5	3	25	56	82
2017	Access to information and privacy	27	21	15	9	16	0	12	28	55	52
2017	Security	12	20	24	13	20	2	9	37	36	202
2017	Science and technology	19	21	3	19	36	0	3	57	41	23
2017	Legal services	13	22	21	20	14	4	7	38	39	70
2017	Administration and operations	9	16	23	22	21	3	6	47	27	1638
2017	Human resources	15	18	28	18	14	2	7	34	35	471
2017	Financial management	9	14	26	22	21	1	7	47	25	269
2017	Procurement	11	15	35	24	14	0	1	39	26	80
2017	Real property	18	23	26	22	9	1	1	32	42	101
2017	Materiel management	4	20	19	17	30	1	9	52	27	47
2017	Information management	13	19	20	20	16	5	6	41	36	372
2017	Information technology	10	7	14	33	25	4	8	65	19	127
2017	Internal audit	13	20	21	21	16	4	4	40	36	24
2017	Data sciences	22	20	11	15	27	5	0	44	44	16
2017	Policy	6	12	30	19	21	2	10	46	20	102
2017	Project management	17	17	19	25	14	1	7	43	37	65
2017	Other services to the public	9	11	22	21	25	5	6	53	23	150
2017	None of the above	8	14	19	21	22	6	10	50	27	522
2014	Client contact centre	13	16	25	27	7	5	6	38	33	140
2014	Health care practitioners	18	23	14	19	25	0	0	44	42	32
2014	Federal regulators	13	47	33	0	7	0	0	7	60	15
2014	Compliance, inspection and enforcement	14	16	29	21	17	0	3	39	31	53
2014	Communications or public affairs	14	19	25	19	20	3	0	40	35	64
2014	Access to information and privacy	10	19	29	12	17	7	6	34	33	40
2014	Security	12	20	26	19	10	4	8	33	37	129
2014	Science and technology	12	18	6	31	32	0	0	63	30	15
2014	Legal services	9	14	16	33	17	5	5	56	26	53
2014	Administration and operations	9	15	24	26	20	2	5	49	25	1440
2014	Human resources	19	23	24	19	9	2	4	29	44	406
2014	Financial management	11	13	29	25	16	1	6	43	26	264
2014	Procurement	15	15	34	23	8	2	4	33	31	59
2014	Real property	19	22	26	15	14	1	4	30	42	110
2014	Materiel management	9	4	21	28	22	5	10	60	15	51
2014	Information management	13	20	23	23	14	3	4	40	35	371
2014	Information technology	6	10	24	29	20	3	8	55	18	106
2014	Internal audit	7	11	39	25	4	4	10	33	21	28
2014	Other services to the public	14	12	23	23	16	5	6	44	30	194
2014	None of the above	8	15	23	21	22	3	8	48	26	421

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	9	30	24	18	6	8	49	17	130
2017	Health care practitioners	15	21	29	26	5	2	3	32	38	60
2017	Federal regulators	11	13	48	13	3	0	11	18	28	37
2017	Compliance, inspection and enforcement	14	21	34	15	11	1	4	27	37	73
2017	Communications or public affairs	8	31	25	11	13	6	7	28	44	82
2017	Access to information and privacy	19	17	30	14	9	3	7	25	41	52
2017	Security	8	14	24	25	23	1	5	51	23	201
2017	Science and technology	21	8	16	16	36	3	0	54	30	23
2017	Legal services	8	22	22	19	16	4	8	41	34	70
2017	Administration and operations	10	18	29	19	16	3	5	38	31	1638
2017	Human resources	9	18	34	19	12	3	5	33	29	471
2017	Financial management	6	18	38	19	11	1	7	32	27	269
2017	Procurement	15	25	32	13	13	0	1	27	40	80
2017	Real property	22	31	31	10	5	1	0	15	54	101
2017	Materiel management	9	15	23	22	17	1	14	45	28	47
2017	Information management	11	15	33	21	13	3	4	36	28	371
2017	Information technology	18	18	30	16	9	3	5	28	39	128
2017	Internal audit	21	30	25	8	9	0	8	18	55	24
2017	Data sciences	11	21	26	5	33	5	0	39	33	16
2017	Policy	6	21	26	23	14	5	6	41	30	103
2017	Project management	21	20	32	11	11	4	1	23	43	67
2017	Other services to the public	6	12	33	21	20	3	6	45	19	149
2017	None of the above	8	13	23	22	18	7	9	47	26	521
2014	Client contact centre	6	19	28	29	6	6	6	40	29	143
2014	Health care practitioners	22	31	27	13	3	4	0	16	55	32
2014	Federal regulators	13	47	26	7	7	0	0	14	60	15
2014	Compliance, inspection and enforcement	18	15	37	19	4	4	4	25	35	52
2014	Communications or public affairs	13	30	26	15	13	2	1	30	44	64
2014	Access to information and privacy	5	22	22	21	15	10	6	42	32	40
2014	Security	11	22	30	21	9	1	5	33	36	129
2014	Science and technology	25	12	33	4	26	0	0	30	37	15
2014	Legal services	7	22	28	25	14	2	2	41	30	53
2014	Administration and operations	11	22	30	19	12	2	3	33	35	1440
2014	Human resources	15	22	37	14	8	1	3	23	39	407
2014	Financial management	9	16	38	19	13	1	4	33	27	264
2014	Procurement	8	26	44	17	3	2	0	21	34	60
2014	Real property	24	34	27	10	2	2	1	13	60	111
2014	Materiel management	13	18	40	14	13	3	0	27	32	51
2014	Information management	14	14	36	18	12	2	3	32	30	371
2014	Information technology	11	24	33	17	8	2	6	27	37	106
2014	Internal audit	4	35	29	7	14	0	11	24	43	28
2014	Other services to the public	16	24	21	19	13	3	5	35	43	192
2014	None of the above	11	17	30	17	15	4	6	35	31	425

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	43	29	10	9	8	1	0	73	16	130
2017	Health care practitioners	30	42	8	13	6	0	0	72	20	59
2017	Federal regulators	29	36	6	11	14	5	0	68	26	37
2017	Compliance, inspection and enforcement	35	22	11	12	17	1	1	58	30	73
2017	Communications or public affairs	26	32	17	16	8	1	0	59	24	82
2017	Access to information and privacy	31	27	13	16	11	2	0	59	28	52
2017	Security	45	30	7	7	7	2	2	78	15	202
2017	Science and technology	59	24	6	9	3	0	0	83	11	23
2017	Legal services	40	25	8	17	7	0	3	67	25	70
2017	Administration and operations	38	28	10	12	10	1	1	67	23	1649
2017	Human resources	42	28	8	10	8	1	3	73	18	473
2017	Financial management	39	33	10	9	7	0	1	73	16	270
2017	Procurement	35	32	11	13	8	1	0	67	22	81
2017	Real property	33	32	11	14	9	0	0	65	23	101
2017	Materiel management	48	30	11	9	1	0	0	78	10	47
2017	Information management	41	32	8	10	9	0	0	74	18	374
2017	Information technology	38	36	11	4	6	5	0	78	10	129
2017	Internal audit	42	17	8	12	17	0	4	61	30	24
2017	Data sciences	63	16	0	21	0	0	0	79	21	16
2017	Policy	47	25	12	9	5	1	0	73	14	103
2017	Project management	36	33	9	15	8	0	0	69	23	67
2017	Other services to the public	40	24	16	12	8	0	0	64	19	152
2017	None of the above	37	27	11	11	11	2	2	66	23	528
2014	Client contact centre	36	31	14	12	6	0	0	67	19	144
2014	Health care practitioners	30	38	10	13	9	0	0	68	22	32
2014	Federal regulators	33	33	13	8	13	0	0	66	21	15
2014	Compliance, inspection and enforcement	33	34	7	4	22	0	0	67	25	53
2014	Communications or public affairs	26	42	6	15	11	0	0	68	26	64
2014	Access to information and privacy	48	29	5	8	9	0	0	78	17	40
2014	Security	42	25	10	8	13	1	1	68	22	129
2014	Science and technology	48	29	6	0	17	0	0	77	17	15
2014	Legal services	37	22	13	16	11	2	0	60	28	53
2014	Administration and operations	39	29	10	11	9	1	0	69	21	1446
2014	Human resources	44	29	9	11	6	0	1	73	17	406
2014	Financial management	42	33	9	11	5	1	0	75	16	264
2014	Procurement	33	26	8	16	17	0	0	59	33	60
2014	Real property	39	26	14	10	10	1	0	66	20	111
2014	Materiel management	44	34	3	12	7	0	0	78	19	51
2014	Information management	37	33	9	11	9	0	1	71	21	370
2014	Information technology	38	28	10	9	14	1	0	67	23	106
2014	Internal audit	39	22	10	18	11	0	0	60	29	28
2014	Other services to the public	35	23	10	17	13	1	0	59	31	194
2014	None of the above	39	24	9	16	11	1	0	64	27	427

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	46	9	3	1	0	0	86	5	131
2017	Health care practitioners	32	49	3	11	5	0	0	80	16	60
2017	Federal regulators	22	38	19	8	11	3	0	62	19	37
2017	Compliance, inspection and enforcement	30	32	7	13	14	1	1	65	29	73
2017	Communications or public affairs	31	49	7	11	2	0	0	80	13	80
2017	Access to information and privacy	35	37	13	10	5	0	0	72	15	51
2017	Security	46	34	6	9	3	0	2	81	13	202
2017	Science and technology	56	21	9	8	6	0	0	77	14	23
2017	Legal services	45	31	3	15	4	1	1	78	19	71
2017	Administration and operations	37	40	8	9	5	0	1	78	14	1648
2017	Human resources	48	35	6	6	3	0	1	84	9	472
2017	Financial management	39	43	6	7	4	0	0	83	11	270
2017	Procurement	26	52	7	11	4	0	0	78	14	81
2017	Real property	37	33	13	10	7	0	0	70	17	100
2017	Materiel management	36	49	8	8	0	0	0	85	8	47
2017	Information management	38	39	11	7	4	0	0	78	11	372
2017	Information technology	39	41	9	5	2	5	0	84	7	129
2017	Internal audit	41	37	13	4	0	0	4	82	4	24
2017	Data sciences	79	5	10	5	0	0	0	84	5	16
2017	Policy	56	30	4	9	1	0	0	86	10	102
2017	Project management	40	37	5	16	1	0	0	77	17	67
2017	Other services to the public	34	40	9	13	5	0	0	73	18	152
2017	None of the above	39	35	8	9	7	0	2	76	16	524
2014	Client contact centre	29	50	14	5	2	0	0	79	7	144
2014	Health care practitioners	36	42	6	13	3	0	0	78	16	32
2014	Federal regulators	26	40	13	14	7	0	0	66	21	15
2014	Compliance, inspection and enforcement	46	32	11	5	5	0	0	78	11	53
2014	Communications or public affairs	40	32	4	14	9	0	0	73	23	64
2014	Access to information and privacy	36	49	10	5	0	0	0	85	5	40
2014	Security	41	32	12	8	8	0	0	73	15	128
2014	Science and technology	41	37	0	13	10	0	0	77	23	15
2014	Legal services	38	36	13	9	4	0	0	74	13	52
2014	Administration and operations	40	38	8	9	4	0	0	78	14	1447
2014	Human resources	43	38	8	7	4	0	0	82	10	406
2014	Financial management	44	37	8	8	2	0	0	82	10	264
2014	Procurement	22	46	13	10	8	2	0	69	18	60
2014	Real property	34	34	11	15	5	0	1	69	20	111
2014	Materiel management	36	33	14	17	0	0	0	69	17	51
2014	Information management	36	40	11	11	3	0	0	76	14	372
2014	Information technology	44	36	9	7	4	0	0	80	11	106
2014	Internal audit	43	28	18	4	7	0	0	71	11	28
2014	Other services to the public	35	40	7	12	5	0	0	75	17	194
2014	None of the above	35	39	10	10	5	1	1	75	15	427

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	43	12	3	4	5	0	79	7	131
2017	Health care practitioners	35	40	11	5	2	7	2	81	7	60
2017	Federal regulators	27	38	24	5	5	0	0	65	11	37
2017	Compliance, inspection and enforcement	37	30	6	8	7	12	0	77	17	73
2017	Communications or public affairs	33	39	20	1	3	5	0	75	4	81
2017	Access to information and privacy	48	28	13	7	0	5	0	79	7	52
2017	Security	45	30	13	3	2	3	5	81	5	201
2017	Science and technology	39	21	14	3	13	10	0	67	17	23
2017	Legal services	47	15	18	8	7	4	1	66	15	71
2017	Administration and operations	40	33	16	4	3	4	1	77	7	1644
2017	Human resources	43	31	12	4	2	4	3	80	7	470
2017	Financial management	44	34	12	3	4	4	0	80	7	269
2017	Procurement	40	38	15	1	1	6	0	82	3	81
2017	Real property	29	33	19	6	7	5	1	66	13	100
2017	Materiel management	46	28	16	7	1	1	0	75	9	47
2017	Information management	44	32	16	3	2	3	1	79	5	374
2017	Information technology	44	23	19	7	2	5	0	71	10	128
2017	Internal audit	41	25	17	4	4	4	4	72	9	24
2017	Data sciences	51	32	17	0	0	0	0	83	0	16
2017	Policy	47	36	5	4	7	1	0	84	11	102
2017	Project management	46	29	20	4	1	0	0	75	5	66
2017	Other services to the public	39	29	19	6	4	2	2	70	10	153
2017	None of the above	37	31	17	4	3	6	3	74	8	524
2014	Client contact centre	45	32	13	2	3	4	1	82	5	144
2014	Health care practitioners	39	39	9	0	0	13	0	90	0	32
2014	Federal regulators	40	13	27	13	7	0	0	53	20	15
2014	Compliance, inspection and enforcement	55	27	12	0	0	5	0	87	0	53
2014	Communications or public affairs	48	26	15	1	5	3	2	78	6	64
2014	Access to information and privacy	55	27	5	5	0	5	3	89	5	40
2014	Security	48	27	14	2	2	5	1	80	5	128
2014	Science and technology	75	6	13	0	0	6	0	87	0	15
2014	Legal services	42	31	15	0	4	7	2	80	4	53
2014	Administration and operations	45	31	14	4	2	3	1	80	6	1446
2014	Human resources	44	33	14	4	2	2	0	79	7	407
2014	Financial management	44	40	8	3	1	2	1	87	4	264
2014	Procurement	48	31	11	3	5	2	0	81	8	60
2014	Real property	43	34	14	5	1	2	0	79	6	110
2014	Materiel management	62	21	14	2	0	1	0	84	2	51
2014	Information management	45	32	13	3	2	5	0	81	5	372
2014	Information technology	43	35	12	3	3	4	1	81	6	106
2014	Internal audit	54	32	11	0	4	0	0	86	4	28
2014	Other services to the public	44	29	13	4	3	4	3	79	7	194
2014	None of the above	38	33	14	5	2	7	1	77	7	426

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	41	11	4	1	1	0	84	5	131
2017	Health care practitioners	45	39	12	2	0	2	0	86	2	60
2017	Federal regulators	27	42	19	5	8	0	0	68	13	37
2017	Compliance, inspection and enforcement	27	39	9	15	7	1	1	68	22	74
2017	Communications or public affairs	33	46	14	3	2	2	0	81	5	80
2017	Access to information and privacy	46	28	15	7	3	2	0	75	10	52
2017	Security	42	39	8	5	3	2	0	83	8	201
2017	Science and technology	57	8	29	3	3	0	0	66	5	23
2017	Legal services	48	26	12	4	5	3	1	77	10	71
2017	Administration and operations	41	37	12	6	2	2	0	80	8	1653
2017	Human resources	43	35	11	7	2	2	1	80	9	472
2017	Financial management	37	40	13	6	3	0	0	78	9	270
2017	Procurement	44	40	8	5	2	0	0	84	7	81
2017	Real property	35	41	12	6	6	0	0	76	12	100
2017	Materiel management	38	50	6	4	0	1	0	90	4	47
2017	Information management	44	37	11	4	2	1	0	82	7	373
2017	Information technology	39	30	17	6	1	6	0	74	8	129
2017	Internal audit	45	29	17	4	4	0	0	75	9	24
2017	Data sciences	42	47	5	6	0	0	0	89	6	16
2017	Policy	45	38	8	2	3	3	0	86	6	103
2017	Project management	41	38	7	11	3	0	0	80	14	67
2017	Other services to the public	40	40	11	5	4	0	0	80	9	152
2017	None of the above	40	37	12	4	3	4	1	81	7	527
2014	Client contact centre	43	38	12	3	3	1	0	82	6	144
2014	Health care practitioners	31	47	3	10	5	0	4	81	16	32
2014	Federal regulators	39	35	0	7	13	7	0	79	21	15
2014	Compliance, inspection and enforcement	46	26	10	11	2	4	2	75	13	53
2014	Communications or public affairs	47	25	14	6	5	2	2	75	11	64
2014	Access to information and privacy	48	35	5	7	3	3	0	85	10	40
2014	Security	47	35	10	4	2	2	0	84	6	128
2014	Science and technology	75	6	13	6	0	0	0	81	6	15
2014	Legal services	37	38	13	2	5	5	0	79	8	53
2014	Administration and operations	45	34	12	5	2	2	0	80	8	1446
2014	Human resources	44	35	10	7	2	2	0	80	9	407
2014	Financial management	44	41	9	3	1	2	0	87	4	264
2014	Procurement	46	32	9	10	3	0	0	78	13	60
2014	Real property	37	40	12	10	1	1	0	77	11	111
2014	Materiel management	59	26	9	0	6	0	0	86	6	51
2014	Information management	45	34	11	6	3	1	1	80	9	372
2014	Information technology	45	36	10	3	3	4	0	84	6	106
2014	Internal audit	43	43	7	0	4	3	0	89	4	28
2014	Other services to the public	47	31	13	5	2	1	2	80	6	194
2014	None of the above	38	36	13	5	5	3	0	77	10	426

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	37	7	5	1	0	87	6	131
2017	Health care practitioners	51	38	7	3	1	0	89	5	60
2017	Federal regulators	39	31	14	8	8	0	70	16	36
2017	Compliance, inspection and enforcement	42	32	9	9	8	0	74	17	73
2017	Communications or public affairs	38	48	7	4	3	0	86	7	82
2017	Access to information and privacy	43	38	10	6	3	0	81	10	52
2017	Security	54	34	6	4	3	0	88	6	202
2017	Science and technology	52	29	17	0	3	0	81	3	23
2017	Legal services	56	28	5	5	6	0	84	11	71
2017	Administration and operations	49	36	7	5	3	0	85	8	1650
2017	Human resources	53	34	6	4	2	0	88	6	472
2017	Financial management	47	35	10	4	2	0	83	7	269
2017	Procurement	41	41	12	4	1	1	83	5	81
2017	Real property	37	44	9	3	8	0	80	10	101
2017	Materiel management	52	39	7	1	0	0	91	1	47
2017	Information management	51	36	6	5	3	0	86	8	374
2017	Information technology	48	37	9	6	1	0	84	7	128
2017	Internal audit	58	21	16	4	0	0	79	4	24
2017	Data sciences	46	43	6	6	0	0	89	6	16
2017	Policy	57	29	9	3	1	2	87	3	103
2017	Project management	45	45	4	3	3	0	91	5	67
2017	Other services to the public	45	38	10	5	2	0	83	7	153
2017	None of the above	47	34	10	4	4	0	82	8	526
2014	Client contact centre	50	39	7	2	2	0	89	4	144
2014	Health care practitioners	56	22	10	9	3	0	78	12	32
2014	Federal regulators	54	20	7	7	13	0	74	20	15
2014	Compliance, inspection and enforcement	51	33	5	5	5	0	84	10	53
2014	Communications or public affairs	48	29	18	2	4	0	77	5	64
2014	Access to information and privacy	55	30	7	5	2	0	85	7	40
2014	Security	49	31	11	6	4	0	79	9	128
2014	Science and technology	53	16	12	13	6	0	69	19	15
2014	Legal services	42	36	5	7	9	0	78	16	53
2014	Administration and operations	53	32	8	4	3	0	85	7	1446
2014	Human resources	50	33	10	3	3	1	84	6	407
2014	Financial management	53	37	5	2	2	0	91	4	264
2014	Procurement	47	27	18	2	6	0	75	8	60
2014	Real property	42	39	7	6	5	1	81	11	111
2014	Materiel management	58	26	4	7	4	0	85	11	51
2014	Information management	54	30	9	5	2	0	84	7	372
2014	Information technology	49	28	14	2	7	0	77	9	106
2014	Internal audit	61	25	7	4	4	0	85	7	28
2014	Other services to the public	54	30	8	4	5	0	84	9	194
2014	None of the above	45	32	11	6	5	1	78	11	425

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	42	14	11	8	5	1	66	20	131
2017	Health care practitioners	14	36	12	14	16	7	2	54	33	60
2017	Federal regulators	23	28	16	11	16	3	3	54	28	37
2017	Compliance, inspection and enforcement	25	21	17	15	17	3	4	48	34	74
2017	Communications or public affairs	22	26	16	21	6	8	0	53	30	81
2017	Access to information and privacy	23	27	21	20	8	0	2	50	28	52
2017	Security	28	30	12	10	10	3	6	64	22	203
2017	Science and technology	36	21	8	18	8	10	0	63	28	23
2017	Legal services	31	16	11	18	15	3	7	52	36	71
2017	Administration and operations	25	31	14	13	11	4	2	59	26	1647
2017	Human resources	29	26	15	12	7	3	7	62	21	473
2017	Financial management	27	28	14	14	9	3	5	60	25	271
2017	Procurement	24	27	15	12	14	5	2	55	28	81
2017	Real property	21	33	19	12	10	3	2	56	24	101
2017	Materiel management	25	40	16	12	5	1	0	67	17	47
2017	Information management	27	34	13	9	11	4	2	65	21	374
2017	Information technology	26	30	14	11	6	5	8	64	19	129
2017	Internal audit	34	8	13	18	22	0	4	45	42	23
2017	Data sciences	69	11	5	10	0	5	0	84	11	16
2017	Policy	35	30	15	11	4	3	2	68	16	103
2017	Project management	29	37	7	15	10	3	0	68	25	67
2017	Other services to the public	24	34	15	8	12	2	4	61	22	152
2017	None of the above	26	26	13	13	12	6	4	57	28	527
2014	Client contact centre	25	33	18	16	6	1	1	59	23	144
2014	Health care practitioners	29	29	16	17	8	3	0	59	25	32
2014	Federal regulators	20	40	20	14	0	7	0	64	15	15
2014	Compliance, inspection and enforcement	30	25	13	14	13	2	3	58	29	53
2014	Communications or public affairs	17	37	13	13	18	2	0	55	32	64
2014	Access to information and privacy	24	33	16	20	5	0	2	58	26	40
2014	Security	35	24	14	8	13	4	2	63	23	129
2014	Science and technology	47	6	12	6	23	6	0	56	31	15
2014	Legal services	23	30	11	20	11	4	2	56	32	53
2014	Administration and operations	29	31	14	12	10	3	1	63	23	1447
2014	Human resources	32	30	13	10	8	4	3	66	20	407
2014	Financial management	31	33	14	7	9	3	2	68	17	264
2014	Procurement	21	30	13	16	16	3	2	53	33	60
2014	Real property	31	24	19	9	16	1	0	55	25	111
2014	Materiel management	37	39	5	8	11	0	0	76	19	51
2014	Information management	27	36	12	13	9	2	1	64	23	371
2014	Information technology	29	36	11	10	9	4	1	69	20	106
2014	Internal audit	24	14	14	25	11	11	0	43	41	28
2014	Other services to the public	24	27	18	13	15	2	1	53	29	194
2014	None of the above	28	31	12	11	12	3	3	62	25	427

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	48	5	2	3	1	1	90	6	131
2017	Health care practitioners	38	45	12	3	0	0	2	85	3	60
2017	Federal regulators	51	35	6	3	3	0	3	88	6	37
2017	Compliance, inspection and enforcement	44	42	7	8	0	0	0	85	8	73
2017	Communications or public affairs	40	40	13	6	0	1	0	81	6	82
2017	Access to information and privacy	40	34	10	10	3	2	2	77	14	52
2017	Security	49	32	8	4	2	3	1	85	7	203
2017	Science and technology	39	39	14	6	0	3	0	79	6	23
2017	Legal services	51	31	7	6	1	3	1	86	7	71
2017	Administration and operations	43	39	10	4	1	2	1	84	5	1644
2017	Human resources	43	37	11	3	2	2	2	83	5	471
2017	Financial management	41	39	13	3	1	2	0	82	5	270
2017	Procurement	45	47	2	0	3	2	1	95	3	81
2017	Real property	38	41	13	2	5	1	0	80	7	101
2017	Materiel management	51	38	6	0	0	4	1	93	0	47
2017	Information management	47	36	12	3	1	0	1	84	4	371
2017	Information technology	37	30	21	3	1	7	2	73	4	128
2017	Internal audit	37	55	4	4	0	0	0	92	4	24
2017	Data sciences	41	54	0	0	0	5	0	100	0	16
2017	Policy	46	44	6	3	2	0	0	90	4	103
2017	Project management	45	30	11	10	1	3	0	77	11	66
2017	Other services to the public	47	33	8	4	3	2	2	84	7	152
2017	None of the above	41	34	14	3	2	5	2	80	5	526
2014	Client contact centre	40	48	8	3	1	0	0	88	4	144
2014	Health care practitioners	36	53	7	0	0	0	4	93	0	31
2014	Federal regulators	46	41	7	7	0	0	0	87	7	15
2014	Compliance, inspection and enforcement	57	20	9	0	2	8	4	88	2	53
2014	Communications or public affairs	52	33	6	3	3	3	0	87	7	64
2014	Access to information and privacy	41	36	20	2	0	0	0	78	2	40
2014	Security	48	33	9	4	1	4	2	86	5	129
2014	Science and technology	69	12	13	0	0	6	0	87	0	15
2014	Legal services	55	33	4	7	0	2	0	89	7	53
2014	Administration and operations	47	36	8	4	1	2	1	86	5	1446
2014	Human resources	42	40	12	1	1	2	1	85	3	407
2014	Financial management	44	43	9	2	0	3	0	89	2	263
2014	Procurement	48	36	9	2	2	3	0	87	3	60
2014	Real property	43	29	14	9	3	1	1	74	12	111
2014	Materiel management	54	28	10	5	1	2	0	84	7	51
2014	Information management	43	39	11	3	1	2	1	85	4	372
2014	Information technology	36	39	12	5	2	4	2	79	8	106
2014	Internal audit	46	32	3	4	0	14	0	92	4	28
2014	Other services to the public	47	37	10	3	1	2	0	86	4	194
2014	None of the above	40	38	10	4	2	5	1	83	6	425

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	31	15	10	4	4	1	70	15	131
2017	Health care practitioners	36	35	11	9	1	4	3	77	11	60
2017	Federal regulators	38	38	11	8	5	0	0	76	13	37
2017	Compliance, inspection and enforcement	34	42	12	7	5	0	0	76	12	73
2017	Communications or public affairs	34	37	11	8	7	3	0	73	15	82
2017	Access to information and privacy	40	39	8	8	5	0	0	79	13	52
2017	Security	38	35	13	6	6	1	2	75	12	202
2017	Science and technology	40	28	14	5	3	11	0	75	9	22
2017	Legal services	49	29	6	8	4	3	1	81	13	71
2017	Administration and operations	38	34	12	8	5	2	1	75	13	1646
2017	Human resources	38	31	9	11	5	2	3	73	17	471
2017	Financial management	31	38	14	8	5	4	1	72	13	269
2017	Procurement	31	45	10	6	5	0	2	78	11	81
2017	Real property	23	47	13	8	8	1	0	71	16	101
2017	Materiel management	40	34	10	1	0	14	0	87	1	47
2017	Information management	33	41	10	5	5	3	2	79	10	371
2017	Information technology	33	33	17	4	9	4	1	69	13	128
2017	Internal audit	21	30	22	13	13	0	0	52	26	23
2017	Data sciences	31	48	16	6	0	0	0	79	6	16
2017	Policy	34	31	9	16	7	3	0	67	24	103
2017	Project management	43	36	8	11	3	0	0	78	14	67
2017	Other services to the public	38	32	15	8	3	2	2	73	12	152
2017	None of the above	38	31	10	9	6	4	2	73	16	527
2014	Client contact centre	32	41	16	4	3	3	1	76	7	144
2014	Health care practitioners	38	40	16	4	3	0	0	78	6	32
2014	Federal regulators	40	40	0	7	7	7	0	86	14	15
2014	Compliance, inspection and enforcement	44	33	7	5	2	8	2	84	8	53
2014	Communications or public affairs	37	40	10	6	7	0	0	77	13	64
2014	Access to information and privacy	43	22	13	7	10	5	0	68	18	40
2014	Security	36	29	21	6	5	2	1	67	11	129
2014	Science and technology	45	30	12	13	0	0	0	75	13	15
2014	Legal services	42	36	5	4	9	4	0	81	13	53
2014	Administration and operations	42	34	11	7	3	2	1	79	10	1446
2014	Human resources	39	32	13	9	3	2	1	74	13	407
2014	Financial management	35	43	13	5	2	1	1	79	8	263
2014	Procurement	41	32	8	8	9	0	2	74	18	60
2014	Real property	39	30	15	8	6	2	0	71	14	111
2014	Materiel management	50	31	11	2	4	2	0	83	6	51
2014	Information management	36	38	11	7	4	2	2	77	11	372
2014	Information technology	42	40	5	9	2	2	0	84	11	106
2014	Internal audit	43	35	3	7	4	7	0	84	12	28
2014	Other services to the public	38	33	11	9	6	2	2	74	15	194
2014	None of the above	35	32	11	9	7	3	3	71	17	426

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	27	20	14	6	4	1	58	21	131
2017	Health care practitioners	31	32	18	9	5	3	2	66	15	60
2017	Federal regulators	25	27	16	8	19	3	3	55	28	37
2017	Compliance, inspection and enforcement	25	24	23	4	19	5	0	51	24	73
2017	Communications or public affairs	13	29	29	16	7	5	0	44	25	82
2017	Access to information and privacy	27	27	20	8	12	5	0	58	21	52
2017	Security	27	33	17	9	7	4	4	65	17	203
2017	Science and technology	10	16	39	14	8	13	0	30	25	23
2017	Legal services	36	23	15	12	8	4	1	62	22	71
2017	Administration and operations	23	34	22	10	7	4	1	60	17	1649
2017	Human resources	25	33	16	10	7	5	3	63	19	471
2017	Financial management	26	37	17	11	4	4	1	66	16	270
2017	Procurement	24	41	16	11	5	1	2	67	17	81
2017	Real property	18	35	19	16	9	3	0	55	26	101
2017	Materiel management	25	29	31	8	1	5	0	57	9	47
2017	Information management	25	35	22	6	5	4	2	63	13	372
2017	Information technology	16	31	18	17	6	10	1	53	27	128
2017	Internal audit	12	33	17	25	13	0	0	45	38	24
2017	Data sciences	20	37	11	27	0	0	5	60	29	16
2017	Policy	26	32	15	17	4	2	3	62	22	103
2017	Project management	27	32	16	19	7	0	0	58	26	66
2017	Other services to the public	25	34	21	12	3	2	2	63	15	152
2017	None of the above	23	29	20	10	6	9	3	59	19	526
2014	Client contact centre	27	38	22	5	2	5	3	70	7	144
2014	Health care practitioners	14	47	23	6	5	4	0	64	12	32
2014	Federal regulators	33	34	7	14	7	7	0	71	22	15
2014	Compliance, inspection and enforcement	37	33	11	5	9	5	0	74	15	53
2014	Communications or public affairs	25	48	7	13	5	1	0	74	19	64
2014	Access to information and privacy	37	26	17	15	2	3	0	65	18	39
2014	Security	21	29	24	12	7	4	3	55	20	129
2014	Science and technology	55	27	0	13	0	6	0	87	13	15
2014	Legal services	23	41	25	4	2	4	2	68	6	53
2014	Administration and operations	26	31	20	11	5	4	1	61	17	1446
2014	Human resources	29	35	16	9	5	4	2	68	15	407
2014	Financial management	29	37	19	6	4	3	1	69	11	263
2014	Procurement	32	36	11	10	4	5	2	73	15	60
2014	Real property	28	29	21	12	9	2	0	57	21	111
2014	Materiel management	35	33	11	7	7	7	0	73	15	51
2014	Information management	23	38	23	6	6	3	1	63	13	372
2014	Information technology	22	41	12	10	6	8	1	69	18	106
2014	Internal audit	38	32	11	7	0	7	4	80	8	28
2014	Other services to the public	26	37	17	8	6	4	2	67	15	194
2014	None of the above	23	31	21	10	7	5	2	58	19	426

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	26	14	10	15	7	6	55	29	131
2017	Health care practitioners	25	20	19	15	5	17	0	54	23	60
2017	Federal regulators	16	13	14	16	30	8	3	33	52	37
2017	Compliance, inspection and enforcement	18	26	14	11	24	5	3	48	37	73
2017	Communications or public affairs	17	23	15	14	15	15	1	48	34	81
2017	Access to information and privacy	21	24	15	13	13	13	0	52	30	52
2017	Security	26	25	13	8	16	9	3	58	27	201
2017	Science and technology	36	11	21	12	11	0	10	52	25	23
2017	Legal services	32	12	14	13	16	7	6	50	33	71
2017	Administration and operations	24	25	15	14	13	7	2	54	30	1650
2017	Human resources	24	23	17	10	13	7	6	54	26	473
2017	Financial management	20	26	17	14	14	7	2	50	31	269
2017	Procurement	17	32	16	15	12	6	2	54	29	81
2017	Real property	16	27	14	16	18	9	0	47	38	100
2017	Materiel management	21	38	16	13	5	3	4	63	20	46
2017	Information management	22	28	18	12	10	7	3	56	25	371
2017	Information technology	22	22	24	11	9	11	2	49	23	127
2017	Internal audit	17	33	4	12	17	9	8	60	35	24
2017	Data sciences	6	47	16	11	10	5	5	59	24	16
2017	Policy	22	28	13	10	16	8	2	56	29	102
2017	Project management	31	15	18	19	15	3	0	47	34	66
2017	Other services to the public	23	27	20	13	10	5	2	53	25	150
2017	None of the above	26	22	13	12	15	10	3	55	31	526
2014	Client contact centre	20	30	22	12	8	7	1	55	22	144
2014	Health care practitioners	17	34	3	18	17	8	4	57	40	32
2014	Federal regulators	34	33	0	7	20	7	0	71	29	15
2014	Compliance, inspection and enforcement	22	18	12	9	16	20	2	52	33	53
2014	Communications or public affairs	16	22	15	23	16	8	0	41	43	64
2014	Access to information and privacy	34	20	16	15	8	8	0	59	24	39
2014	Security	19	19	24	12	15	9	2	43	31	129
2014	Science and technology	45	4	10	16	18	6	0	52	37	15
2014	Legal services	24	29	24	4	18	2	0	54	22	53
2014	Administration and operations	24	25	15	15	14	6	1	53	31	1447
2014	Human resources	21	23	17	14	15	7	3	49	32	405
2014	Financial management	20	26	20	14	10	10	1	51	27	263
2014	Procurement	25	26	21	7	14	8	0	55	22	60
2014	Real property	20	18	19	20	19	4	1	39	41	111
2014	Materiel management	31	37	14	5	7	6	0	72	13	51
2014	Information management	21	28	16	15	12	7	2	54	29	372
2014	Information technology	22	34	12	11	13	8	0	61	26	106
2014	Internal audit	32	7	18	11	15	18	0	47	31	28
2014	Other services to the public	22	22	20	12	18	4	1	47	32	194
2014	None of the above	22	19	17	15	19	8	1	45	37	426

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	43	1	8	2	0	88	10	131
2017	Health care practitioners	31	45	2	16	6	0	76	22	60
2017	Federal regulators	11	54	3	19	13	0	65	32	37
2017	Compliance, inspection and enforcement	32	49	4	6	8	0	81	14	74
2017	Communications or public affairs	28	41	8	18	5	0	69	23	81
2017	Access to information and privacy	39	36	5	17	3	0	75	20	52
2017	Security	46	38	4	7	4	0	84	12	202
2017	Science and technology	70	25	5	0	0	0	95	0	23
2017	Legal services	41	39	5	10	5	0	79	15	71
2017	Administration and operations	46	43	3	6	2	0	89	8	1654
2017	Human resources	47	40	3	8	2	0	87	10	473
2017	Financial management	44	45	4	5	2	0	89	7	269
2017	Procurement	46	43	4	6	1	0	89	7	81
2017	Real property	26	46	7	13	8	0	72	21	101
2017	Materiel management	40	39	1	13	6	0	80	19	47
2017	Information management	42	50	2	6	1	0	92	6	374
2017	Information technology	43	43	8	5	1	0	87	6	129
2017	Internal audit	33	42	8	13	0	4	79	13	24
2017	Data sciences	25	70	0	5	0	0	95	5	16
2017	Policy	47	44	0	7	2	0	91	9	103
2017	Project management	40	42	3	11	4	0	82	15	67
2017	Other services to the public	46	38	3	10	3	0	84	13	153
2017	None of the above	43	42	6	7	2	0	85	9	527
2014	Client contact centre	42	43	4	9	1	0	85	11	144
2014	Health care practitioners	39	46	4	9	3	0	84	12	32
2014	Federal regulators	20	61	0	13	7	0	80	20	15
2014	Compliance, inspection and enforcement	37	45	7	6	5	0	82	10	53
2014	Communications or public affairs	42	42	3	9	3	0	84	13	64
2014	Access to information and privacy	63	31	0	6	0	0	94	6	40
2014	Security	46	41	4	8	1	0	87	9	129
2014	Science and technology	71	16	13	0	0	0	87	0	15
2014	Legal services	40	47	0	7	5	0	87	13	53
2014	Administration and operations	47	43	3	6	1	0	90	7	1446
2014	Human resources	42	46	4	6	2	0	88	8	406
2014	Financial management	48	44	3	2	3	0	92	5	264
2014	Procurement	32	43	10	9	6	0	75	16	60
2014	Real property	27	52	6	11	3	0	79	14	111
2014	Materiel management	59	27	3	9	2	0	87	10	51
2014	Information management	42	46	4	7	2	0	88	8	372
2014	Information technology	46	41	6	7	0	0	87	7	106
2014	Internal audit	49	40	7	4	0	0	89	4	28
2014	Other services to the public	41	43	2	8	7	0	84	14	194
2014	None of the above	38	48	4	8	2	0	86	10	427

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	35	12	9	4	0	0	75	13	131
2017	Health care practitioners	38	42	8	8	4	0	0	80	12	60
2017	Federal regulators	35	35	0	19	11	0	0	70	30	37
2017	Compliance, inspection and enforcement	36	33	11	11	8	0	1	70	19	73
2017	Communications or public affairs	41	34	9	12	4	0	0	75	16	82
2017	Access to information and privacy	43	28	7	21	2	0	0	71	23	52
2017	Security	40	40	5	9	6	0	1	80	15	203
2017	Science and technology	57	32	5	5	0	0	0	90	5	23
2017	Legal services	46	17	3	22	12	0	0	63	35	71
2017	Administration and operations	46	33	5	10	5	0	0	79	15	1651
2017	Human resources	48	32	4	9	5	0	2	82	14	472
2017	Financial management	50	33	7	7	4	0	0	83	10	270
2017	Procurement	39	36	6	14	5	0	0	76	19	81
2017	Real property	40	34	6	12	8	0	0	74	20	101
2017	Materiel management	42	39	6	11	1	0	0	81	13	47
2017	Information management	45	38	4	9	4	0	0	83	13	370
2017	Information technology	48	33	7	8	2	2	0	83	10	129
2017	Internal audit	41	37	4	9	4	0	4	82	13	24
2017	Data sciences	69	15	0	11	5	0	0	84	16	16
2017	Policy	54	28	2	12	4	0	0	82	16	102
2017	Project management	53	26	3	17	1	0	0	79	18	67
2017	Other services to the public	39	35	9	9	7	0	0	74	17	152
2017	None of the above	46	33	5	10	6	0	0	79	15	528
2014	Client contact centre	32	40	10	11	7	0	0	72	18	143
2014	Health care practitioners	34	57	3	6	0	0	0	91	6	32
2014	Federal regulators	54	33	7	7	0	0	0	87	7	15
2014	Compliance, inspection and enforcement	40	23	11	15	11	0	0	63	26	53
2014	Communications or public affairs	34	52	5	9	0	0	0	86	9	64
2014	Access to information and privacy	59	29	5	5	2	0	0	88	7	40
2014	Security	47	36	4	7	6	0	0	83	13	129
2014	Science and technology	69	18	7	6	0	0	0	87	6	15
2014	Legal services	42	38	11	7	2	0	0	80	9	53
2014	Administration and operations	46	33	6	11	4	0	0	79	15	1447
2014	Human resources	49	29	6	13	4	0	0	77	17	407
2014	Financial management	52	32	5	6	5	0	0	84	11	264
2014	Procurement	40	32	12	3	12	0	0	72	16	60
2014	Real property	56	33	4	6	2	0	0	89	8	111
2014	Materiel management	50	26	6	9	7	0	2	77	16	51
2014	Information management	42	38	6	10	5	0	0	79	15	372
2014	Information technology	51	34	5	7	4	0	0	85	10	106
2014	Internal audit	65	28	4	4	0	0	0	93	4	28
2014	Other services to the public	38	37	2	14	9	0	0	75	23	193
2014	None of the above	46	32	6	11	5	0	0	78	16	427

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	41	10	5	2	0	0	83	7	131
2017	Health care practitioners	38	41	7	7	6	0	0	80	13	60
2017	Federal regulators	32	35	17	5	11	0	0	67	16	37
2017	Compliance, inspection and enforcement	28	42	8	17	3	0	1	72	20	74
2017	Communications or public affairs	37	34	9	16	3	1	0	72	19	82
2017	Access to information and privacy	58	34	2	5	2	0	0	92	7	52
2017	Security	52	32	6	5	3	0	0	85	9	203
2017	Science and technology	46	48	3	3	0	0	0	94	3	23
2017	Legal services	54	24	8	9	4	0	0	78	14	71
2017	Administration and operations	46	37	7	8	3	0	0	82	10	1643
2017	Human resources	54	33	6	3	3	0	1	88	6	472
2017	Financial management	52	35	7	5	1	0	0	88	6	270
2017	Procurement	48	38	4	7	2	0	0	87	10	80
2017	Real property	46	32	8	6	9	0	0	77	15	101
2017	Materiel management	53	24	9	14	0	0	0	77	14	47
2017	Information management	47	40	6	5	1	0	0	88	6	374
2017	Information technology	46	33	12	5	2	2	0	81	7	128
2017	Internal audit	56	22	17	4	0	0	0	78	4	23
2017	Data sciences	62	32	6	0	0	0	0	94	0	16
2017	Policy	57	30	7	4	1	0	0	88	5	103
2017	Project management	55	31	7	4	3	0	0	86	7	67
2017	Other services to the public	49	32	8	9	2	0	0	81	11	152
2017	None of the above	43	35	10	8	4	1	0	78	12	522
2014	Client contact centre	37	46	7	7	2	0	0	83	9	144
2014	Health care practitioners	48	39	5	8	0	0	0	87	8	32
2014	Federal regulators	47	46	0	7	0	0	0	93	7	15
2014	Compliance, inspection and enforcement	38	30	9	19	4	0	0	68	23	53
2014	Communications or public affairs	39	38	11	10	1	0	0	77	12	64
2014	Access to information and privacy	53	42	0	5	0	0	0	95	5	40
2014	Security	47	36	13	4	0	0	0	83	4	129
2014	Science and technology	65	29	7	0	0	0	0	93	0	15
2014	Legal services	39	36	16	6	4	0	0	75	9	53
2014	Administration and operations	47	35	9	7	2	0	0	82	9	1445
2014	Human resources	49	36	7	6	1	0	0	86	7	406
2014	Financial management	53	36	6	4	1	0	0	89	5	264
2014	Procurement	44	35	7	13	2	0	0	79	14	60
2014	Real property	47	34	9	8	3	0	0	80	11	111
2014	Materiel management	63	26	6	2	3	0	0	90	4	51
2014	Information management	46	34	9	7	3	1	0	81	10	370
2014	Information technology	44	39	8	7	1	0	0	84	8	106
2014	Internal audit	71	18	11	0	0	0	0	89	0	28
2014	Other services to the public	42	37	8	8	4	0	0	79	13	194
2014	None of the above	46	35	9	7	2	0	0	81	10	426

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	65	23	3	7	1	0	0	88	9	131
2017	Health care practitioners	67	20	4	6	2	0	0	88	8	60
2017	Federal regulators	84	8	3	3	0	0	3	95	3	37
2017	Compliance, inspection and enforcement	83	9	4	0	2	0	3	94	2	74
2017	Communications or public affairs	80	14	7	0	0	0	0	93	0	82
2017	Access to information and privacy	79	13	2	2	3	2	0	94	5	52
2017	Security	76	15	4	1	3	0	1	92	4	203
2017	Science and technology	81	5	5	3	0	3	3	91	3	23
2017	Legal services	75	16	3	1	1	0	4	94	3	71
2017	Administration and operations	78	16	2	1	0	1	1	96	1	1650
2017	Human resources	77	15	4	2	0	1	1	94	2	471
2017	Financial management	74	19	4	2	0	1	1	94	2	269
2017	Procurement	76	17	5	1	0	1	0	94	1	81
2017	Real property	72	15	5	1	2	3	2	91	3	101
2017	Materiel management	80	17	4	0	0	0	0	96	0	46
2017	Information management	79	16	3	0	1	0	1	96	1	371
2017	Information technology	77	13	6	1	1	1	1	92	2	129
2017	Internal audit	66	17	4	4	4	0	4	87	9	24
2017	Data sciences	78	22	0	0	0	0	0	100	0	16
2017	Policy	74	18	4	1	1	0	2	94	2	103
2017	Project management	82	15	1	1	0	0	0	97	1	66
2017	Other services to the public	72	19	3	6	0	1	0	91	6	152
2017	None of the above	72	19	3	1	0	1	2	95	2	526
2014	Client contact centre	65	25	6	3	1	0	0	91	4	144
2014	Health care practitioners	74	17	5	4	0	0	0	91	4	32
2014	Federal regulators	74	13	0	13	0	0	0	87	13	15
2014	Compliance, inspection and enforcement	75	16	2	2	2	0	4	94	4	53
2014	Communications or public affairs	83	13	4	0	0	0	0	96	0	64
2014	Access to information and privacy	80	15	0	3	0	0	2	97	3	40
2014	Security	73	21	4	2	0	0	0	95	2	129
2014	Science and technology	77	4	12	0	0	0	7	87	0	15
2014	Legal services	76	22	2	0	0	0	0	98	0	53
2014	Administration and operations	79	15	2	2	0	1	1	96	2	1447
2014	Human resources	74	19	3	2	1	0	1	94	3	406
2014	Financial management	76	17	2	2	1	1	2	95	3	264
2014	Procurement	68	23	3	3	2	0	0	92	5	60
2014	Real property	65	23	6	1	1	1	3	92	2	111
2014	Materiel management	80	19	0	0	0	0	2	100	0	51
2014	Information management	76	16	3	2	1	1	2	94	3	372
2014	Information technology	76	14	6	0	0	0	3	94	0	106
2014	Internal audit	75	18	4	0	0	0	3	96	0	28
2014	Other services to the public	69	24	3	2	1	0	2	94	3	194
2014	None of the above	69	23	4	1	2	1	1	93	3	427

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	58	25	5	7	5	0	0	83	12	131
2017	Health care practitioners	60	24	3	6	5	0	2	85	11	59
2017	Federal regulators	86	6	6	0	0	0	3	94	0	37
2017	Compliance, inspection and enforcement	85	8	2	0	2	0	3	96	2	74
2017	Communications or public affairs	76	15	4	2	2	0	1	92	4	82
2017	Access to information and privacy	79	8	5	3	3	0	2	89	6	52
2017	Security	72	15	6	2	1	0	3	90	4	202
2017	Science and technology	69	18	0	5	3	3	3	91	9	23
2017	Legal services	77	15	3	4	1	0	0	92	5	71
2017	Administration and operations	79	13	3	3	1	0	2	93	4	1652
2017	Human resources	72	17	4	5	0	0	1	90	6	473
2017	Financial management	68	16	5	6	3	0	2	86	9	270
2017	Procurement	70	25	1	0	4	0	0	95	4	81
2017	Real property	73	14	7	3	0	0	4	90	3	101
2017	Materiel management	78	13	4	5	0	0	0	91	5	47
2017	Information management	78	15	3	1	1	0	1	94	3	374
2017	Information technology	76	15	4	2	1	1	2	93	3	128
2017	Internal audit	66	13	4	9	4	0	4	82	13	24
2017	Data sciences	85	5	0	6	5	0	0	90	10	16
2017	Policy	76	18	1	3	2	0	2	95	4	103
2017	Project management	82	12	4	1	0	0	0	94	1	67
2017	Other services to the public	81	10	4	2	2	1	1	92	4	153
2017	None of the above	74	14	5	2	1	1	2	91	4	528
2014	Client contact centre	54	21	5	11	8	0	1	76	19	144
2014	Health care practitioners	66	18	6	3	6	0	0	84	9	32
2014	Federal regulators	93	7	0	0	0	0	0	100	0	15
2014	Compliance, inspection and enforcement	70	17	2	4	5	0	2	89	9	53
2014	Communications or public affairs	74	12	5	7	2	0	0	86	9	64
2014	Access to information and privacy	71	17	2	3	2	0	5	92	5	40
2014	Security	71	18	6	3	2	0	1	89	5	128
2014	Science and technology	73	8	12	0	0	0	7	87	0	15
2014	Legal services	77	18	4	2	0	0	0	95	2	53
2014	Administration and operations	79	13	2	2	2	0	2	94	4	1447
2014	Human resources	65	22	5	4	2	0	1	88	6	407
2014	Financial management	69	18	4	4	3	0	2	89	7	264
2014	Procurement	63	27	3	3	4	0	0	89	8	60
2014	Real property	76	10	5	3	1	1	5	91	4	111
2014	Materiel management	86	11	0	2	0	0	2	98	2	51
2014	Information management	74	13	4	3	1	0	3	91	5	372
2014	Information technology	76	14	4	2	0	0	4	93	2	106
2014	Internal audit	64	18	3	11	0	0	3	85	11	28
2014	Other services to the public	70	20	6	1	1	0	2	92	2	194
2014	None of the above	69	18	3	3	3	0	3	90	7	427

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	67	14	3	6	5	0	5	86	12	131
2017	Health care practitioners	70	21	5	2	0	0	3	94	2	60
2017	Federal regulators	81	11	3	0	0	0	5	97	0	37
2017	Compliance, inspection and enforcement	75	10	3	1	0	0	10	95	2	74
2017	Communications or public affairs	75	13	4	1	2	0	5	93	3	82
2017	Access to information and privacy	84	8	0	2	5	0	2	94	6	52
2017	Security	68	15	4	1	2	0	9	92	3	203
2017	Science and technology	81	3	3	5	3	3	3	89	9	23
2017	Legal services	73	10	5	4	1	1	5	88	6	71
2017	Administration and operations	76	9	5	2	1	0	6	91	4	1652
2017	Human resources	69	14	6	4	0	1	7	90	4	473
2017	Financial management	71	12	5	5	2	0	6	87	8	271
2017	Procurement	75	5	9	4	2	1	4	84	6	81
2017	Real property	75	10	5	1	1	3	5	93	2	100
2017	Materiel management	70	11	4	3	0	0	13	93	3	47
2017	Information management	77	11	5	1	2	0	3	91	3	374
2017	Information technology	69	13	6	3	1	2	6	90	3	129
2017	Internal audit	66	9	13	4	4	0	4	78	9	24
2017	Data sciences	80	10	0	6	5	0	0	90	10	16
2017	Policy	78	15	1	3	2	1	1	95	4	103
2017	Project management	80	12	5	1	0	0	1	93	1	67
2017	Other services to the public	72	9	5	4	2	0	7	87	7	150
2017	None of the above	69	10	6	3	3	0	9	87	6	528
2014	Client contact centre	61	19	7	7	5	0	1	81	13	144
2014	Health care practitioners	69	18	0	5	4	0	4	91	9	32
2014	Federal regulators	93	0	0	0	7	0	0	93	7	15
2014	Compliance, inspection and enforcement	73	11	5	4	4	0	4	87	8	53
2014	Communications or public affairs	85	2	6	4	2	0	2	88	6	64
2014	Access to information and privacy	66	22	5	0	5	0	2	90	5	40
2014	Security	69	16	3	2	2	1	6	92	5	129
2014	Science and technology	77	0	10	0	0	6	7	88	0	15
2014	Legal services	78	11	4	0	0	0	7	96	0	53
2014	Administration and operations	77	12	4	1	2	0	5	93	3	1447
2014	Human resources	76	11	4	2	2	1	4	92	5	407
2014	Financial management	72	14	3	3	3	0	5	91	6	264
2014	Procurement	70	22	3	0	4	0	0	92	4	60
2014	Real property	79	7	6	1	0	0	8	93	1	111
2014	Materiel management	82	11	3	0	0	0	5	97	0	51
2014	Information management	77	11	3	2	1	0	5	94	4	371
2014	Information technology	78	9	3	2	0	0	8	95	2	106
2014	Internal audit	68	14	3	3	4	0	7	89	8	28
2014	Other services to the public	69	11	7	1	1	1	9	90	2	194
2014	None of the above	72	12	4	3	2	1	6	90	5	427

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	79	14	3	1	2	0	1	94	3	131
2017	Health care practitioners	78	15	2	2	0	0	3	96	2	60
2017	Federal regulators	86	6	0	0	3	0	5	97	3	36
2017	Compliance, inspection and enforcement	83	9	4	1	0	0	3	95	1	73
2017	Communications or public affairs	81	13	3	1	1	0	1	95	2	82
2017	Access to information and privacy	75	15	2	2	7	0	0	90	8	52
2017	Security	74	15	3	1	2	0	4	94	4	202
2017	Science and technology	81	9	3	0	3	3	3	94	3	23
2017	Legal services	76	12	4	1	0	0	6	94	1	71
2017	Administration and operations	83	9	3	0	1	0	4	95	1	1650
2017	Human resources	82	10	3	1	0	0	4	96	1	471
2017	Financial management	78	10	5	3	1	0	3	91	4	270
2017	Procurement	75	12	5	1	1	1	4	92	3	81
2017	Real property	79	8	6	0	1	2	4	93	1	101
2017	Materiel management	79	10	0	0	7	0	4	92	8	47
2017	Information management	82	11	3	1	1	0	2	95	2	374
2017	Information technology	77	14	3	0	2	0	5	95	2	129
2017	Internal audit	79	13	0	0	4	0	4	96	4	24
2017	Data sciences	85	5	0	0	10	0	0	90	10	16
2017	Policy	84	13	1	1	1	0	1	97	2	103
2017	Project management	85	10	3	0	0	0	3	97	0	67
2017	Other services to the public	80	12	3	2	3	0	1	93	4	153
2017	None of the above	78	10	4	1	2	0	5	93	3	527
2014	Client contact centre	81	12	3	2	1	0	1	93	3	144
2014	Health care practitioners	69	16	4	5	4	0	3	87	9	32
2014	Federal regulators	80	7	7	0	7	0	0	87	7	15
2014	Compliance, inspection and enforcement	76	16	4	0	0	0	4	96	0	53
2014	Communications or public affairs	89	2	2	3	3	0	2	92	6	64
2014	Access to information and privacy	81	14	0	0	3	0	2	97	3	40
2014	Security	79	8	4	0	2	0	6	94	2	129
2014	Science and technology	77	0	10	0	0	6	7	88	0	15
2014	Legal services	73	18	2	2	0	0	5	96	2	53
2014	Administration and operations	82	9	3	1	1	0	4	95	2	1447
2014	Human resources	80	10	3	1	1	0	4	94	2	407
2014	Financial management	77	12	1	2	4	0	4	93	6	264
2014	Procurement	83	14	2	0	2	0	0	97	2	60
2014	Real property	81	5	3	0	0	1	9	96	0	111
2014	Materiel management	83	5	8	0	0	0	4	92	0	51
2014	Information management	80	11	3	1	1	0	5	96	1	372
2014	Information technology	80	7	2	1	1	0	8	95	2	106
2014	Internal audit	75	7	7	0	3	0	7	89	4	28
2014	Other services to the public	76	11	4	0	0	0	8	95	1	194
2014	None of the above	77	10	5	1	2	1	4	92	4	427

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	60	18	5	6	4	1	6	84	11	130
2017	Health care practitioners	69	11	6	2	0	5	7	91	2	60
2017	Federal regulators	62	19	8	3	0	0	8	88	3	37
2017	Compliance, inspection and enforcement	70	13	5	0	2	5	5	92	2	74
2017	Communications or public affairs	64	14	9	3	2	2	7	85	5	81
2017	Access to information and privacy	76	14	5	2	3	0	0	90	5	52
2017	Security	58	19	5	2	2	2	12	89	5	203
2017	Science and technology	70	3	9	0	3	13	3	86	3	23
2017	Legal services	67	15	1	0	4	5	6	94	5	70
2017	Administration and operations	70	12	6	2	2	2	7	90	4	1651
2017	Human resources	64	15	7	3	1	1	9	88	5	472
2017	Financial management	64	16	6	5	2	1	6	86	8	270
2017	Procurement	57	23	10	1	2	1	5	86	4	81
2017	Real property	67	12	8	3	0	1	9	88	3	101
2017	Materiel management	60	15	6	3	0	5	11	89	3	47
2017	Information management	73	12	6	2	1	2	4	91	3	373
2017	Information technology	66	14	7	0	1	4	8	91	1	129
2017	Internal audit	54	21	17	0	0	4	4	82	0	24
2017	Data sciences	85	10	0	5	0	0	0	95	5	16
2017	Policy	67	21	8	2	0	1	1	90	2	103
2017	Project management	75	13	7	0	1	0	4	91	1	67
2017	Other services to the public	66	12	2	5	2	3	10	91	7	153
2017	None of the above	58	14	8	1	1	5	12	87	3	528
2014	Client contact centre	54	25	9	5	4	0	2	81	10	144
2014	Health care practitioners	62	9	14	8	4	0	3	73	12	32
2014	Federal regulators	67	27	0	7	0	0	0	93	7	15
2014	Compliance, inspection and enforcement	66	14	5	3	0	5	5	90	4	53
2014	Communications or public affairs	61	18	5	6	3	4	3	85	10	64
2014	Access to information and privacy	64	19	5	0	5	5	2	89	5	40
2014	Security	64	14	9	3	2	4	5	86	5	129
2014	Science and technology	77	4	6	0	0	6	7	93	0	15
2014	Legal services	71	14	4	2	0	2	7	94	2	53
2014	Administration and operations	72	12	5	1	1	1	6	92	3	1447
2014	Human resources	69	17	5	2	1	1	4	91	4	407
2014	Financial management	63	19	9	4	2	0	4	85	6	263
2014	Procurement	66	24	5	2	4	0	0	89	6	60
2014	Real property	66	9	12	2	1	1	9	83	4	111
2014	Materiel management	65	21	5	0	0	3	6	94	0	51
2014	Information management	71	14	5	2	1	1	6	92	3	372
2014	Information technology	67	12	7	1	0	5	9	91	1	106
2014	Internal audit	78	11	0	0	3	0	7	96	4	28
2014	Other services to the public	69	12	5	1	1	0	11	91	3	194
2014	None of the above	65	14	6	3	3	2	7	87	6	427

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	62	22	5	5	4	2	1	87	8	131
2017	Health care practitioners	65	20	5	2	0	4	5	93	2	60
2017	Federal regulators	65	16	6	0	0	3	11	94	0	37
2017	Compliance, inspection and enforcement	67	11	9	4	2	4	3	84	6	73
2017	Communications or public affairs	73	19	3	0	0	2	3	97	0	82
2017	Access to information and privacy	73	15	6	5	0	0	2	89	5	52
2017	Security	67	12	11	2	3	2	4	84	5	203
2017	Science and technology	67	3	9	0	5	13	3	83	6	23
2017	Legal services	70	14	5	1	0	3	7	92	2	71
2017	Administration and operations	73	12	6	2	1	2	4	91	3	1648
2017	Human resources	69	16	5	1	1	3	5	92	3	473
2017	Financial management	68	18	6	2	1	1	5	91	3	270
2017	Procurement	63	18	9	2	1	4	2	87	4	79
2017	Real property	73	12	6	1	0	2	7	92	1	101
2017	Materiel management	73	10	10	0	0	1	5	89	0	47
2017	Information management	74	14	4	1	1	2	5	93	2	373
2017	Information technology	66	12	9	2	0	4	8	88	2	129
2017	Internal audit	62	13	9	13	0	0	4	78	13	24
2017	Data sciences	78	6	6	5	0	5	0	88	5	15
2017	Policy	80	17	2	1	0	0	1	97	1	102
2017	Project management	73	19	4	0	1	0	3	94	2	64
2017	Other services to the public	80	8	3	5	2	1	2	91	6	152
2017	None of the above	67	13	7	2	2	3	6	89	4	527
2014	Client contact centre	60	23	9	3	3	1	1	84	7	144
2014	Health care practitioners	59	25	8	0	9	0	0	83	9	32
2014	Federal regulators	80	13	0	0	7	0	0	93	7	15
2014	Compliance, inspection and enforcement	67	14	6	0	0	9	4	94	0	53
2014	Communications or public affairs	74	12	5	1	0	4	5	93	2	64
2014	Access to information and privacy	71	17	5	2	3	0	2	90	5	40
2014	Security	67	20	5	0	3	2	4	92	3	129
2014	Science and technology	81	0	6	0	0	6	7	93	0	15
2014	Legal services	64	20	2	0	4	4	7	94	4	53
2014	Administration and operations	74	12	5	1	1	2	5	92	3	1447
2014	Human resources	67	16	6	1	1	4	4	91	2	407
2014	Financial management	68	19	3	2	2	1	4	93	4	264
2014	Procurement	67	24	3	3	0	0	3	93	3	60
2014	Real property	71	7	6	2	1	3	10	90	3	111
2014	Materiel management	66	20	5	3	0	3	3	92	3	51
2014	Information management	69	17	5	2	1	2	5	92	2	372
2014	Information technology	74	15	1	0	1	4	6	98	1	106
2014	Internal audit	75	15	7	0	0	0	3	93	0	28
2014	Other services to the public	69	12	5	1	1	3	10	93	2	194
2014	None of the above	66	16	4	3	2	4	4	90	6	427

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	18	82	131
2017	Health care practitioners	15	85	60
2017	Federal regulators	24	76	37
2017	Compliance, inspection and enforcement	40	60	74
2017	Communications or public affairs	21	79	81
2017	Access to information and privacy	15	85	52
2017	Security	17	83	202
2017	Legal services	21	79	71
2017	Administration and operations	21	79	1649
2017	Human resources	16	84	473
2017	Financial management	12	88	269
2017	Procurement	23	77	81
2017	Real property	26	74	101
2017	Materiel management	11	89	47
2017	Information management	15	85	374
2017	Information technology	13	87	127
2017	Policy	17	83	103
2017	Project management	17	83	67
2017	Other services to the public	14	86	153
2017	None of the above	20	80	525
2014	Client contact centre	15	85	144
2014	Health care practitioners	32	68	32
2014	Federal regulators	33	67	15
2014	Compliance, inspection and enforcement	25	75	53
2014	Communications or public affairs	26	74	64
2014	Access to information and privacy	21	79	40
2014	Security	20	80	129
2014	Science and technology	27	73	15
2014	Legal services	21	79	53
2014	Administration and operations	21	79	1444
2014	Human resources	21	79	406
2014	Financial management	15	85	262
2014	Procurement	24	76	60
2014	Real property	20	80	111
2014	Information management	20	80	370
2014	Information technology	21	79	105
2014	Internal audit	29	71	28
2014	Other services to the public	24	76	194
2014	None of the above	26	74	425

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	41	25
2017	Compliance, inspection and enforcement	71	28
2017	Communications or public affairs	59	16
2017	Security	50	36
2017	Legal services	89	16
2017	Administration and operations	59	354
2017	Human resources	49	73
2017	Financial management	29	35
2017	Procurement	42	17
2017	Real property	49	25
2017	Information management	53	62
2017	Information technology	37	19
2017	Policy	48	18
2017	Other services to the public	78	25
2017	None of the above	49	99
2014	Client contact centre	55	22
2014	Health care practitioners	60	11
2014	Communications or public affairs	79	17
2014	Security	45	27
2014	Legal services	67	10
2014	Administration and operations	57	304
2014	Human resources	51	85
2014	Financial management	54	37
2014	Procurement	40	14
2014	Real property	39	22
2014	Information management	68	72
2014	Information technology	60	22
2014	Other services to the public	50	44
2014	None of the above	58	105

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	66	25
2017	Compliance, inspection and enforcement	56	28
2017	Communications or public affairs	65	16
2017	Security	60	36
2017	Legal services	51	16
2017	Administration and operations	64	354
2017	Human resources	69	73
2017	Financial management	78	35
2017	Procurement	47	17
2017	Real property	48	25
2017	Information management	61	62
2017	Information technology	57	19
2017	Policy	82	18
2017	Project management	85	10
2017	Other services to the public	53	25
2017	None of the above	58	99
2014	Client contact centre	54	22
2014	Compliance, inspection and enforcement	85	12
2014	Communications or public affairs	35	17
2014	Security	67	27
2014	Administration and operations	63	304
2014	Human resources	65	85
2014	Financial management	51	37
2014	Procurement	80	14
2014	Real property	75	22
2014	Information management	49	72
2014	Information technology	73	22
2014	Other services to the public	68	44
2014	None of the above	60	105

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	16
2017	Administration and operations	6	354
2017	Information technology	26	19
2017	None of the above	10	99
2014	Compliance, inspection and enforcement	0	12
2014	Legal services	0	10
2014	Administration and operations	7	304
2014	Human resources	6	85
2014	Information management	15	72
2014	None of the above	11	105

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	25
2017	Security	0	36
2017	Legal services	0	16
2017	Administration and operations	2	354
2017	Human resources	0	73
2017	Financial management	0	35
2017	Procurement	0	17
2017	Real property	0	25
2017	Information management	0	62
2017	Policy	0	18
2017	Project management	0	10
2014	Client contact centre	0	22
2014	Compliance, inspection and enforcement	0	12
2014	Communications or public affairs	0	17
2014	Security	0	27
2014	Legal services	0	10
2014	Human resources	0	85
2014	Financial management	0	37
2014	Procurement	0	14
2014	Information management	0	72
2014	Information technology	0	22
2014	None of the above	0	105

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	25
2017	Administration and operations	5	354
2017	Project management	0	10
2017	None of the above	9	99
2014	Compliance, inspection and enforcement	0	12
2014	Communications or public affairs	0	17
2014	Security	0	27
2014	Administration and operations	5	304
2014	Human resources	6	85
2014	Financial management	0	37
2014	Real property	0	22
2014	Other services to the public	0	44
2014	None of the above	6	105

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	25	25
2017	Legal services	0	16
2017	Administration and operations	9	354
2017	Human resources	7	73
2017	Procurement	0	17
2017	Information management	0	62
2017	Policy	0	18
2017	Project management	0	10
2017	Other services to the public	20	25
2017	None of the above	6	99
2014	Client contact centre	0	22
2014	Legal services	0	10
2014	Administration and operations	10	304
2014	Human resources	0	85
2014	Financial management	0	37
2014	Procurement	0	14
2014	Real property	0	22
2014	Information technology	0	22
2014	None of the above	5	105

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	25
2017	Compliance, inspection and enforcement	0	28
2017	Communications or public affairs	0	16
2017	Administration and operations	2	354
2017	Human resources	8	73
2017	Procurement	0	17
2017	Information management	0	62
2017	Policy	0	18
2017	Project management	0	10
2014	Client contact centre	0	22
2014	Communications or public affairs	0	17
2014	Security	0	27
2014	Legal services	0	10
2014	Administration and operations	5	304

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	52	25
2017	Compliance, inspection and enforcement	30	28
2017	Communications or public affairs	29	16
2017	Security	37	36
2017	Legal services	31	16
2017	Administration and operations	36	354
2017	Human resources	39	73
2017	Financial management	28	35
2017	Procurement	47	17
2017	Real property	59	25
2017	Information management	27	62
2017	Information technology	52	19
2017	Other services to the public	47	25
2017	None of the above	35	99
2014	Client contact centre	41	22
2014	Health care practitioners	40	11
2014	Compliance, inspection and enforcement	35	12
2014	Communications or public affairs	31	17
2014	Legal services	42	10
2014	Administration and operations	42	304
2014	Human resources	36	85
2014	Financial management	29	38
2014	Procurement	34	14
2014	Real property	49	22
2014	Information management	48	72
2014	Information technology	40	22
2014	Other services to the public	48	44
2014	None of the above	49	105

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	47	25
2017	Compliance, inspection and enforcement	36	28
2017	Communications or public affairs	47	16
2017	Security	53	36
2017	Legal services	49	16
2017	Administration and operations	41	354
2017	Human resources	32	73
2017	Financial management	37	35
2017	Procurement	37	17
2017	Real property	54	25
2017	Information management	46	62
2017	Information technology	31	19
2017	Policy	37	18
2017	Other services to the public	46	25
2017	None of the above	39	99
2014	Security	33	27
2014	Administration and operations	40	304
2014	Human resources	37	85
2014	Financial management	29	38
2014	Procurement	59	14
2014	Real property	40	22
2014	Information management	39	72
2014	Information technology	44	22
2014	Other services to the public	37	44
2014	None of the above	39	105

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	52	25
2017	Compliance, inspection and enforcement	56	28
2017	Communications or public affairs	59	16
2017	Security	48	36
2017	Legal services	69	16
2017	Administration and operations	52	354
2017	Human resources	40	73
2017	Financial management	40	35
2017	Procurement	53	17
2017	Real property	52	25
2017	Information management	47	62
2017	Information technology	53	19
2017	Policy	58	18
2017	Project management	61	10
2017	Other services to the public	51	25
2017	None of the above	51	99
2014	Client contact centre	23	22
2014	Health care practitioners	68	11
2014	Compliance, inspection and enforcement	35	12
2014	Communications or public affairs	42	17
2014	Security	70	27
2014	Administration and operations	57	304
2014	Human resources	41	85
2014	Financial management	45	38
2014	Procurement	34	14
2014	Real property	49	22
2014	Information management	47	72
2014	Information technology	46	22
2014	Other services to the public	55	44
2014	None of the above	45	105

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	52	25
2017	Compliance, inspection and enforcement	39	28
2017	Communications or public affairs	50	16
2017	Security	53	36
2017	Legal services	44	16
2017	Administration and operations	41	354
2017	Human resources	30	73
2017	Financial management	37	35
2017	Procurement	32	17
2017	Real property	48	25
2017	Information management	40	62
2017	Policy	34	18
2017	Other services to the public	66	25
2017	None of the above	32	99
2014	Client contact centre	27	22
2014	Compliance, inspection and enforcement	71	12
2014	Communications or public affairs	30	17
2014	Security	22	27
2014	Legal services	66	10
2014	Administration and operations	43	304
2014	Human resources	45	85
2014	Financial management	46	38
2014	Procurement	47	14
2014	Real property	41	22
2014	Information management	44	72
2014	Information technology	36	22
2014	Other services to the public	43	44
2014	None of the above	40	105

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	33	25
2017	Compliance, inspection and enforcement	33	28
2017	Communications or public affairs	24	16
2017	Security	32	36
2017	Legal services	56	16
2017	Administration and operations	37	354
2017	Human resources	29	73
2017	Financial management	29	35
2017	Procurement	32	17
2017	Real property	47	25
2017	Information management	32	62
2017	Information technology	37	19
2017	Policy	39	18
2017	Project management	60	10
2017	Other services to the public	31	25
2017	None of the above	25	99
2014	Client contact centre	36	22
2014	Health care practitioners	44	11
2014	Communications or public affairs	48	17
2014	Security	30	27
2014	Administration and operations	36	304
2014	Human resources	30	85
2014	Financial management	42	38
2014	Procurement	47	14
2014	Real property	40	22
2014	Information management	37	72
2014	Information technology	23	22
2014	Other services to the public	31	44
2014	None of the above	37	105

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	81	25
2017	Compliance, inspection and enforcement	51	28
2017	Communications or public affairs	53	16
2017	Security	50	36
2017	Legal services	69	16
2017	Administration and operations	52	354
2017	Human resources	52	73
2017	Financial management	63	35
2017	Procurement	38	17
2017	Real property	60	25
2017	Information management	47	62
2017	Information technology	68	19
2017	Policy	39	18
2017	Other services to the public	59	25
2017	None of the above	37	99
2014	Client contact centre	45	22
2014	Communications or public affairs	35	17
2014	Security	41	27
2014	Legal services	66	10
2014	Administration and operations	52	304
2014	Human resources	54	85
2014	Financial management	36	38
2014	Procurement	48	14
2014	Real property	31	22
2014	Information management	54	72
2014	Information technology	42	22
2014	Other services to the public	58	44
2014	None of the above	60	105

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	59	25
2017	Compliance, inspection and enforcement	29	28
2017	Security	50	36
2017	Legal services	32	16
2017	Administration and operations	31	354
2017	Human resources	24	73
2017	Financial management	34	35
2017	Real property	36	25
2017	Information management	32	62
2017	Information technology	37	19
2017	Policy	24	18
2017	Other services to the public	38	25
2017	None of the above	33	99
2014	Client contact centre	27	22
2014	Health care practitioners	52	11
2014	Compliance, inspection and enforcement	65	12
2014	Communications or public affairs	29	17
2014	Security	37	27
2014	Administration and operations	35	304
2014	Human resources	41	85
2014	Financial management	32	38
2014	Real property	22	22
2014	Information management	40	72
2014	Other services to the public	45	44
2014	None of the above	37	105

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	25
2017	Communications or public affairs	0	16
2017	Legal services	0	16
2017	Administration and operations	2	354
2017	Financial management	0	35
2017	Real property	0	25
2017	Information management	0	62
2017	Information technology	0	19
2017	Policy	0	18
2017	Project management	0	10
2017	Other services to the public	0	25
2014	Client contact centre	0	22
2014	Health care practitioners	0	11
2014	Compliance, inspection and enforcement	0	12
2014	Communications or public affairs	0	17
2014	Security	0	27
2014	Legal services	0	10
2014	Administration and operations	2	304
2014	Real property	0	22
2014	Other services to the public	0	44

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	23	28
2017	Security	24	36
2017	Administration and operations	15	354
2017	Human resources	16	73
2017	Information management	10	62
2017	Policy	0	18
2017	None of the above	11	99
2014	Health care practitioners	0	11
2014	Legal services	0	10
2014	Administration and operations	7	304
2014	Human resources	12	85
2014	Financial management	0	38
2014	Information management	6	72
2014	None of the above	10	105

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	25	25
2017	Compliance, inspection and enforcement	17	28
2017	Legal services	0	16
2017	Administration and operations	12	354
2017	Human resources	12	73
2017	Information management	8	62
2017	Project management	0	10
2017	None of the above	14	99
2014	Client contact centre	0	22
2014	Legal services	0	10
2014	Administration and operations	10	304
2014	Human resources	16	85
2014	Real property	23	22
2014	Information management	14	72
2014	None of the above	16	105

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	52	25
2017	Compliance, inspection and enforcement	43	28
2017	Communications or public affairs	52	16
2017	Security	53	36
2017	Legal services	43	16
2017	Administration and operations	48	354
2017	Human resources	46	73
2017	Financial management	57	35
2017	Procurement	31	17
2017	Real property	51	25
2017	Information management	53	62
2017	Information technology	47	19
2017	Policy	43	18
2017	Other services to the public	50	25
2017	None of the above	45	99
2014	Client contact centre	46	22
2014	Compliance, inspection and enforcement	41	12
2014	Communications or public affairs	34	17
2014	Security	41	27
2014	Administration and operations	46	304
2014	Human resources	47	85
2014	Financial management	45	38
2014	Procurement	54	14
2014	Real property	58	22
2014	Information management	54	72
2014	Information technology	50	22
2014	Other services to the public	39	44
2014	None of the above	41	105

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	19	25
2017	Compliance, inspection and enforcement	20	28
2017	Security	29	36
2017	Legal services	33	16
2017	Administration and operations	27	354
2017	Human resources	21	73
2017	Financial management	34	35
2017	Procurement	26	17
2017	Real property	31	25
2017	Information management	19	62
2017	Other services to the public	36	25
2017	None of the above	23	99
2014	Client contact centre	40	22
2014	Health care practitioners	44	11
2014	Compliance, inspection and enforcement	51	12
2014	Administration and operations	27	304
2014	Human resources	27	85
2014	Financial management	27	38
2014	Procurement	34	14
2014	Real property	35	22
2014	Information management	28	72
2014	Information technology	37	22
2014	Other services to the public	37	44
2014	None of the above	34	105

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Security	21	36
2017	Administration and operations	12	354
2017	Human resources	21	73
2017	Financial management	18	35
2017	Real property	25	25
2017	None of the above	26	99
2014	Administration and operations	16	304
2014	Human resources	13	85
2014	Financial management	21	38
2014	Information management	15	72
2014	Other services to the public	14	44
2014	None of the above	12	105

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	59	25
2017	Compliance, inspection and enforcement	55	28
2017	Communications or public affairs	34	16
2017	Security	50	36
2017	Legal services	50	16
2017	Administration and operations	55	353
2017	Human resources	56	73
2017	Financial management	42	35
2017	Procurement	48	17
2017	Real property	67	25
2017	Information management	51	62
2017	Information technology	58	19
2017	Policy	66	18
2017	Project management	61	10
2017	Other services to the public	54	25
2017	None of the above	52	99
2014	Client contact centre	55	22
2014	Health care practitioners	68	11
2014	Compliance, inspection and enforcement	65	12
2014	Communications or public affairs	82	17
2014	Security	59	27
2014	Legal services	67	10
2014	Administration and operations	52	303
2014	Human resources	55	85
2014	Financial management	50	38
2014	Procurement	48	14
2014	Real property	60	22
2014	Information management	66	72
2014	Information technology	53	22
2014	Other services to the public	45	44
2014	None of the above	60	105

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	37	25
2017	Compliance, inspection and enforcement	36	28
2017	Security	27	36
2017	Legal services	30	16
2017	Administration and operations	30	353
2017	Human resources	28	73
2017	Financial management	17	35
2017	Real property	43	25
2017	Information management	32	62
2017	Information technology	32	19
2017	Policy	52	18
2017	Other services to the public	31	25
2017	None of the above	30	99
2014	Communications or public affairs	42	17
2014	Security	41	27
2014	Administration and operations	35	303
2014	Human resources	33	85
2014	Financial management	29	38
2014	Procurement	34	14
2014	Real property	34	22
2014	Information management	39	72
2014	Information technology	45	22
2014	Other services to the public	24	44
2014	None of the above	29	105

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	11	353
2017	Procurement	0	17
2017	Real property	18	25
2017	Policy	0	18
2017	Project management	0	10
2017	None of the above	7	99
2014	Administration and operations	10	303
2014	Human resources	14	85
2014	Financial management	13	38
2014	Real property	26	22
2014	Information management	16	72
2014	None of the above	6	105

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	29	25
2017	Security	13	36
2017	Administration and operations	20	353
2017	Human resources	12	73
2017	Financial management	31	35
2017	Procurement	0	17
2017	Real property	33	25
2017	Information management	27	62
2017	Project management	0	10
2017	Other services to the public	18	25
2017	None of the above	22	99
2014	Administration and operations	23	303
2014	Human resources	17	85
2014	Financial management	13	38
2014	Real property	31	22
2014	Information management	31	72
2014	Other services to the public	27	44
2014	None of the above	23	105

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Security	20	36
2017	Administration and operations	14	353
2017	Human resources	12	73
2017	Information management	8	62
2017	None of the above	11	99
2014	Administration and operations	10	303
2014	Human resources	9	85
2014	Information management	19	72
2014	None of the above	9	105

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	25
2017	Legal services	0	16
2017	Administration and operations	8	353
2017	Information management	13	62
2017	Project management	0	10
2017	Other services to the public	0	25
2014	Communications or public affairs	0	17
2014	Legal services	0	10
2014	Administration and operations	4	303
2014	Human resources	8	85
2014	Procurement	0	14
2014	Information management	12	72
2014	None of the above	6	105

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Security	21	36
2017	Administration and operations	10	353
2017	Human resources	16	73
2017	Real property	19	25
2017	Information management	11	62
2017	Policy	28	18
2017	Other services to the public	19	25
2014	Legal services	0	10
2014	Administration and operations	15	303
2014	Human resources	6	85
2014	Information management	9	72
2014	Information technology	23	22
2014	Other services to the public	21	44
2014	None of the above	15	105

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	29	28
2017	Security	13	36
2017	Legal services	0	16
2017	Administration and operations	9	353
2017	Human resources	10	73
2017	Information management	8	62
2017	Policy	0	18
2017	None of the above	23	99
2014	Security	0	27
2014	Administration and operations	12	303
2014	Human resources	12	85
2014	Information management	6	72
2014	Other services to the public	20	44
2014	None of the above	9	105

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	29	25
2017	Compliance, inspection and enforcement	20	28
2017	Communications or public affairs	32	16
2017	Security	29	36
2017	Legal services	32	16
2017	Administration and operations	26	353
2017	Human resources	31	73
2017	Financial management	26	35
2017	Procurement	42	17
2017	Real property	26	25
2017	Information management	24	62
2017	Information technology	37	19
2017	Policy	24	18
2017	Other services to the public	20	25
2017	None of the above	26	99
2014	Client contact centre	32	22
2014	Security	26	27
2014	Administration and operations	22	303
2014	Human resources	28	85
2014	Financial management	29	38
2014	Procurement	33	14
2014	Real property	32	22
2014	Information management	18	72
2014	Other services to the public	12	44
2014	None of the above	23	105

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	15
2017	Security	22	34
2017	Administration and operations	10	325
2017	Human resources	18	70
2017	None of the above	13	96
2014	Administration and operations	13	290
2014	Human resources	15	78
2014	Financial management	19	37
2014	Information management	12	63
2014	Other services to the public	15	40
2014	None of the above	13	97

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Security	33	34
2017	Administration and operations	16	325
2017	Human resources	26	70
2017	Information management	22	54
2017	Information technology	35	17
2017	Policy	29	17
2017	Other services to the public	24	25
2017	None of the above	12	96
2014	Health care practitioners	0	10
2014	Security	20	25
2014	Administration and operations	16	290
2014	Human resources	23	78
2014	Financial management	19	37
2014	Information management	21	63
2014	Other services to the public	17	40
2014	None of the above	12	97

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	15
2017	Administration and operations	7	325
2017	Human resources	10	70
2017	Other services to the public	28	25
2017	None of the above	10	96
2014	Health care practitioners	0	10
2014	Administration and operations	11	290
2014	Human resources	6	78

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	15
2017	Legal services	0	16
2017	Administration and operations	6	325
2017	Human resources	7	70
2017	Information management	11	54
2017	Project management	0	10
2017	None of the above	6	96
2014	Administration and operations	8	290
2014	Human resources	10	78
2014	Financial management	16	37
2014	Real property	0	21
2014	Information management	8	63
2014	Other services to the public	12	40

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	26	27
2017	Administration and operations	14	325
2017	Human resources	8	70
2017	Information management	9	54
2017	Project management	0	10
2017	None of the above	10	96
2014	Communications or public affairs	0	17
2014	Administration and operations	14	290
2014	Human resources	15	78
2014	Procurement	0	14
2014	Information management	17	63
2014	Other services to the public	19	40
2014	None of the above	8	97

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Security	14	34
2017	Administration and operations	16	325
2017	Human resources	15	70
2017	Real property	20	23
2017	Information management	9	54
2017	None of the above	7	96
2014	Administration and operations	10	290
2014	Human resources	10	78
2014	Financial management	14	37
2014	Procurement	0	14
2014	None of the above	6	97

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Security	22	34
2017	Administration and operations	18	325
2017	Human resources	13	70
2017	Financial management	19	32
2017	Information management	13	54
2017	Other services to the public	0	25
2017	None of the above	11	96
2014	Administration and operations	14	290
2014	Human resources	35	78
2014	Financial management	22	37
2014	Procurement	0	14
2014	Information management	14	63
2014	Information technology	0	19
2014	None of the above	13	97

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	10	325
2017	Human resources	11	70
2017	Financial management	21	32
2017	Information management	15	54
2017	None of the above	10	96
2014	Health care practitioners	0	10
2014	Administration and operations	10	290
2014	Human resources	9	78
2014	Information management	12	63
2014	None of the above	11	97

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	22	25
2017	Administration and operations	12	325
2017	Human resources	16	70
2017	Financial management	19	32
2017	Information management	13	54
2017	Project management	0	10
2017	Other services to the public	21	25
2017	None of the above	12	96
2014	Health care practitioners	0	10
2014	Administration and operations	8	290
2014	Human resources	10	78
2014	Financial management	14	37
2014	Procurement	0	14
2014	Information management	11	63
2014	None of the above	10	97

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	44	25
2017	Communications or public affairs	52	15
2017	Security	36	34
2017	Legal services	38	16
2017	Administration and operations	26	325
2017	Human resources	34	70
2017	Financial management	21	32
2017	Real property	28	23
2017	Information management	22	54
2017	Information technology	29	17
2017	Project management	70	10
2017	Other services to the public	24	25
2017	None of the above	22	96
2014	Client contact centre	28	21
2014	Communications or public affairs	34	17
2014	Security	28	25
2014	Administration and operations	27	290
2014	Human resources	24	78
2014	Financial management	16	37
2014	Real property	28	21
2014	Information management	22	63
2014	Other services to the public	12	40
2014	None of the above	21	97

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	15
2017	Administration and operations	7	325
2017	Human resources	7	70
2017	None of the above	12	96
2014	Compliance, inspection and enforcement	0	10
2014	Administration and operations	10	290
2014	Human resources	6	78
2014	Information management	9	63
2014	None of the above	17	97

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	55	25
2017	Compliance, inspection and enforcement	45	27
2017	Communications or public affairs	61	15
2017	Security	44	34
2017	Legal services	32	16
2017	Administration and operations	48	325
2017	Human resources	53	70
2017	Financial management	37	32
2017	Procurement	50	16
2017	Real property	51	23
2017	Information management	39	54
2017	Information technology	34	17
2017	Policy	35	17
2017	Other services to the public	43	25
2017	None of the above	37	96
2014	Client contact centre	43	21
2014	Communications or public affairs	64	17
2014	Security	40	25
2014	Administration and operations	47	290
2014	Human resources	49	78
2014	Financial management	40	37
2014	Procurement	73	14
2014	Real property	60	21
2014	Information management	45	63
2014	Information technology	42	19
2014	Other services to the public	38	40
2014	None of the above	43	97

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	25
2017	Communications or public affairs	0	15
2017	Legal services	0	16
2017	Financial management	0	32
2017	Procurement	0	16
2017	Real property	0	23
2017	Information technology	0	17
2017	Policy	0	17
2017	Project management	0	10
2017	Other services to the public	0	25
2014	Health care practitioners	0	10
2014	Compliance, inspection and enforcement	0	10
2014	Security	0	25
2014	Legal services	0	10
2014	Human resources	0	78
2014	Financial management	0	37
2014	Information technology	0	19
2014	None of the above	6	97

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	58	25
2017	Compliance, inspection and enforcement	44	27
2017	Communications or public affairs	71	15
2017	Security	50	34
2017	Legal services	32	16
2017	Administration and operations	55	325
2017	Human resources	60	70
2017	Financial management	44	32
2017	Procurement	61	16
2017	Real property	56	23
2017	Information management	63	54
2017	Information technology	53	17
2017	Policy	50	17
2017	Project management	62	10
2017	Other services to the public	60	25
2017	None of the above	42	96
2014	Client contact centre	38	21
2014	Health care practitioners	74	10
2014	Communications or public affairs	71	17
2014	Security	64	25
2014	Legal services	58	10
2014	Administration and operations	53	290
2014	Human resources	60	78
2014	Financial management	40	37
2014	Procurement	47	14
2014	Real property	50	21
2014	Information management	56	63
2014	Information technology	79	19
2014	Other services to the public	35	40
2014	None of the above	57	97

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	0	27
2017	Communications or public affairs	0	15
2017	Legal services	0	16
2017	Administration and operations	2	325
2017	Financial management	0	32
2017	Information management	0	54
2017	Policy	0	17
2017	Project management	0	10
2017	Other services to the public	0	25
2017	None of the above	0	96

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Security	0	34
2017	Administration and operations	12	325
2017	Human resources	8	70
2017	Real property	40	23
2017	Information management	20	54
2017	Project management	0	10
2017	Other services to the public	0	25
2017	None of the above	24	96
2014	Health care practitioners	61	10
2014	Compliance, inspection and enforcement	0	10
2014	Security	20	25
2014	Administration and operations	13	290
2014	Human resources	8	78
2014	Financial management	19	37
2014	Information management	14	63
2014	Other services to the public	14	40
2014	None of the above	18	97

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	100	0	25
2017	Compliance, inspection and enforcement	91	9	28
2017	Communications or public affairs	90	10	16
2017	Security	89	11	36
2017	Legal services	95	5	16
2017	Administration and operations	86	14	353
2017	Human resources	93	7	73
2017	Financial management	91	9	35
2017	Procurement	100	0	17
2017	Real property	93	7	25
2017	Information management	87	13	62
2017	Information technology	100	0	19
2017	Policy	100	0	18
2017	Project management	94	6	10
2017	Other services to the public	96	4	25
2017	None of the above	86	14	100

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	23	14	5	10	18	8	60	21	131
2017	Health care practitioners	18	23	15	10	6	18	10	56	22	60
2017	Federal regulators	14	19	17	13	16	11	11	42	37	37
2017	Compliance, inspection and enforcement	19	14	18	11	17	15	5	42	36	74
2017	Communications or public affairs	10	12	15	20	9	27	6	33	44	82
2017	Access to information and privacy	33	6	20	13	7	11	10	50	25	52
2017	Security	22	22	15	6	9	18	9	60	20	203
2017	Science and technology	20	14	10	12	8	33	3	53	31	23
2017	Legal services	25	8	28	11	12	10	6	39	28	71
2017	Administration and operations	20	21	21	10	9	13	5	51	23	1649
2017	Human resources	21	22	18	7	7	16	7	57	19	473
2017	Financial management	16	22	18	7	8	19	10	54	21	270
2017	Procurement	19	23	17	8	13	17	2	52	27	81
2017	Real property	16	21	24	3	16	17	3	46	24	101
2017	Materiel management	33	32	16	6	0	8	5	74	7	47
2017	Information management	18	22	19	7	8	17	8	54	21	374
2017	Information technology	14	18	23	11	6	23	6	45	24	129
2017	Internal audit	12	13	29	13	9	12	13	33	29	24
2017	Data sciences	7	19	40	14	6	13	0	30	24	15
2017	Policy	14	21	27	10	6	15	7	45	21	103
2017	Project management	15	24	18	8	16	13	6	48	30	67
2017	Other services to the public	26	24	17	8	5	17	4	62	16	153
2017	None of the above	19	19	18	9	9	19	7	52	24	527
2014	Client contact centre	23	29	16	10	5	13	4	63	17	143
2014	Health care practitioners	8	23	22	16	0	26	5	45	23	32
2014	Federal regulators	33	7	22	0	13	26	0	53	18	15
2014	Compliance, inspection and enforcement	15	20	21	7	16	12	7	44	29	53
2014	Communications or public affairs	24	13	27	12	17	5	3	39	32	64
2014	Access to information and privacy	25	29	12	5	7	14	7	69	16	40
2014	Security	21	22	23	6	9	17	3	53	19	129
2014	Science and technology	36	0	16	18	13	12	4	44	37	15
2014	Legal services	17	23	20	14	14	7	4	45	32	53
2014	Administration and operations	24	23	20	9	8	12	3	56	20	1446
2014	Human resources	22	24	19	10	7	15	3	56	20	407
2014	Financial management	19	27	18	4	6	21	3	62	14	263
2014	Procurement	19	26	23	5	14	10	4	52	22	60
2014	Real property	20	16	26	9	9	18	1	45	23	111
2014	Materiel management	35	25	15	5	7	13	0	69	14	51
2014	Information management	23	21	19	10	9	14	4	55	22	372
2014	Information technology	27	19	17	7	6	16	7	61	18	106
2014	Internal audit	18	14	21	4	14	25	4	45	25	28
2014	Other services to the public	27	24	18	7	10	9	5	59	20	193
2014	None of the above	18	21	19	10	10	17	5	50	26	426

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	31	16	5	6	7	0	71	12	131
2017	Health care practitioners	32	31	18	5	3	12	0	71	9	60
2017	Federal regulators	30	25	19	8	13	3	3	58	23	37
2017	Compliance, inspection and enforcement	23	31	16	13	11	7	0	58	25	74
2017	Communications or public affairs	13	42	14	21	3	7	2	59	26	82
2017	Access to information and privacy	42	30	16	3	3	5	0	76	7	51
2017	Security	37	32	11	5	7	6	1	75	13	202
2017	Science and technology	33	14	19	16	5	10	3	54	25	23
2017	Legal services	39	17	18	11	8	7	0	60	20	71
2017	Administration and operations	33	32	18	8	5	4	1	68	14	1649
2017	Human resources	33	33	16	7	5	4	3	71	12	473
2017	Financial management	34	35	15	6	3	5	1	74	10	270
2017	Procurement	32	35	14	7	8	4	0	69	16	81
2017	Real property	24	34	18	8	9	6	1	62	18	101
2017	Materiel management	48	28	10	5	4	5	0	80	9	47
2017	Information management	34	34	15	6	5	5	2	73	12	374
2017	Information technology	30	24	21	7	6	9	2	61	15	129
2017	Internal audit	16	30	29	13	0	4	8	52	15	24
2017	Data sciences	10	58	21	6	0	6	0	72	6	16
2017	Policy	31	36	19	10	2	2	0	68	12	103
2017	Project management	31	31	14	6	12	4	1	67	19	67
2017	Other services to the public	40	33	13	8	3	2	1	75	12	153
2017	None of the above	32	28	16	7	6	9	2	67	16	527
2014	Client contact centre	31	40	11	9	3	6	1	76	12	144
2014	Health care practitioners	12	43	23	13	3	6	0	58	17	32
2014	Federal regulators	39	13	27	7	13	0	0	52	20	15
2014	Compliance, inspection and enforcement	35	36	9	13	3	3	0	74	17	53
2014	Communications or public affairs	35	28	21	4	9	0	1	65	14	64
2014	Access to information and privacy	46	22	10	5	5	10	3	77	11	40
2014	Security	37	27	19	3	4	10	0	71	8	129
2014	Science and technology	53	4	6	18	13	6	0	61	33	15
2014	Legal services	33	35	11	7	13	2	0	69	20	53
2014	Administration and operations	37	34	16	6	4	3	0	73	10	1445
2014	Human resources	37	33	14	7	4	4	0	73	12	407
2014	Financial management	37	41	12	5	2	3	0	80	7	263
2014	Procurement	39	32	14	2	11	2	0	73	13	60
2014	Real property	31	30	22	8	4	5	0	64	13	111
2014	Materiel management	50	26	17	2	6	0	0	76	7	51
2014	Information management	36	34	15	7	5	2	1	72	12	371
2014	Information technology	43	31	13	4	4	5	0	78	8	106
2014	Internal audit	46	29	7	11	7	0	0	75	18	28
2014	Other services to the public	40	29	12	9	5	5	1	73	14	194
2014	None of the above	31	31	18	8	6	5	1	66	15	427

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	8	92	131
2017	Health care practitioners	0	100	60
2017	Compliance, inspection and enforcement	11	89	72
2017	Communications or public affairs	13	87	82
2017	Access to information and privacy	8	92	52
2017	Security	7	93	203
2017	Legal services	12	88	71
2017	Administration and operations	8	92	1650
2017	Human resources	6	94	473
2017	Financial management	8	92	270
2017	Procurement	6	94	80
2017	Real property	14	86	99
2017	Information management	9	91	371
2017	Information technology	8	92	129
2017	Policy	7	93	103
2017	Project management	13	87	67
2017	Other services to the public	3	97	152
2017	None of the above	6	94	522
2014	Client contact centre	4	96	144
2014	Compliance, inspection and enforcement	12	88	52
2014	Communications or public affairs	9	91	64
2014	Access to information and privacy	0	100	40
2014	Security	5	95	129
2014	Science and technology	0	100	15
2014	Administration and operations	8	92	1445
2014	Human resources	9	91	404
2014	Financial management	3	97	264
2014	Procurement	8	92	60
2014	Real property	8	92	111
2014	Information management	8	92	371
2014	Information technology	7	93	105
2014	Other services to the public	6	94	194
2014	None of the above	9	91	425

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Security	64	13
2017	Administration and operations	51	130
2017	Human resources	45	31
2017	Real property	57	12
2017	Information management	35	34
2017	None of the above	37	34
2014	Administration and operations	53	112
2014	Human resources	34	38
2014	Information management	38	29
2014	Other services to the public	44	12
2014	None of the above	39	36

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	82	11
2017	Security	50	13
2017	Administration and operations	74	130
2017	Human resources	87	31
2017	Financial management	100	22
2017	Real property	77	12
2017	Information management	80	34
2017	Information technology	83	12
2017	None of the above	63	34
2014	Administration and operations	72	112
2014	Human resources	88	38
2014	Information management	62	29
2014	Other services to the public	79	12
2014	None of the above	79	36

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Security	13
2017	Human resources	31
2017	Financial management	22
2014	Other services to the public	12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Security	13
2017	Human resources	31
2017	Financial management	22
2017	Real property	12
2017	Information management	34
2017	None of the above	34
2014	Administration and operations	112
2014	Human resources	38
2014	Information management	29
2014	None of the above	36

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Administration and operations	6	130
2014	Administration and operations	6	112
2014	Other services to the public	0	12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	7	130
2017	Information management	0	34
2014	Administration and operations	4	112
2014	Information management	0	29

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Administration and operations	6	130
2017	Human resources	17	31
2014	Other services to the public	0	12

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	25	130
2017	Real property	0	12
2017	Information management	17	35
2017	None of the above	19	33
2014	Administration and operations	16	112
2014	Human resources	18	38
2014	Information management	28	29

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	14	130
2017	Financial management	32	22
2017	Information management	14	35
2014	Administration and operations	11	112
2014	Human resources	19	38
2014	Information management	17	29
2014	None of the above	19	36

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	7	130
2017	Real property	0	12
2014	Administration and operations	6	112
2014	Human resources	19	38
2014	None of the above	0	36

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	None of the above	33
2014	Information management	29

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	28	130
2017	Human resources	32	31
2017	Financial management	27	22
2017	Information management	31	35
2017	None of the above	26	33
2014	Administration and operations	29	112
2014	Human resources	29	38
2014	Other services to the public	41	12
2014	None of the above	20	36

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	37	130
2017	Human resources	36	31
2017	Financial management	23	22
2017	Real property	43	12
2017	Information management	23	35
2017	Information technology	41	12
2017	None of the above	22	33
2014	Administration and operations	27	112
2014	Human resources	13	38
2014	Information management	17	29
2014	None of the above	22	36

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Financial management	22
2017	Real property	12
2017	Information management	35
2017	Information technology	12
2014	Information management	29
2014	Other services to the public	12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Administration and operations	130
2017	Financial management	22
2017	Real property	12
2017	Information technology	12
2017	None of the above	33

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	9	130
2014	Administration and operations	9	112

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	17	130
2017	Human resources	35	31
2017	Real property	48	12
2017	None of the above	22	33
2014	Administration and operations	14	112
2014	Human resources	24	38

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Security	13
2017	Administration and operations	130
2017	Human resources	31
2017	Financial management	22
2017	Real property	12
2017	Information management	35
2017	Information technology	12
2017	None of the above	33

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	16	130
2017	Information technology	0	12
2014	Administration and operations	18	112
2014	Information management	21	29
2014	None of the above	16	36

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Client contact centre	11
2017	Security	13
2017	Administration and operations	130
2017	Human resources	31
2017	Financial management	22
2017	Real property	12
2017	Information management	35
2017	Information technology	12
2017	None of the above	33
2014	Administration and operations	112
2014	Human resources	38
2014	Information management	29
2014	Other services to the public	12
2014	None of the above	36

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	20	130
2017	Human resources	23	31
2017	Information management	34	35
2017	None of the above	23	33
2014	Administration and operations	30	112
2014	Human resources	21	38
2014	Information management	34	29
2014	Other services to the public	41	12
2014	None of the above	56	36

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	30	130
2017	Financial management	36	22
2017	Real property	36	12
2017	Information management	14	35
2017	None of the above	26	34
2014	Administration and operations	36	112
2014	Human resources	34	38
2014	Information management	27	29
2014	None of the above	20	36

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Administration and operations	19	130
2017	Human resources	23	31
2017	Information management	17	35
2017	Information technology	42	12
2014	Administration and operations	20	112
2014	Human resources	20	38
2014	None of the above	23	36

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Security	0	13
2017	Administration and operations	9	130
2014	Administration and operations	9	112
2014	Information management	0	29
2014	Other services to the public	0	12

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	17	130
2017	Financial management	31	22
2017	Information management	14	35
2017	Information technology	0	12
2014	Administration and operations	18	112
2014	None of the above	16	36

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Administration and operations	7	130
2017	Information management	0	35
2014	Administration and operations	5	112

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Security	0	13
2017	Administration and operations	9	130
2014	Administration and operations	7	112
2014	Information management	0	29
2014	Other services to the public	0	12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Administration and operations	9	130
2017	Real property	0	12
2017	Information management	17	35
2017	Information technology	0	12
2014	Administration and operations	8	112
2014	Information management	0	29

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Administration and operations	5	130
2017	Human resources	16	31
2017	Financial management	0	22
2017	Information technology	0	12
2014	Administration and operations	8	112
2014	Information management	0	29

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	57	11
2017	Security	65	13
2017	Administration and operations	47	130
2017	Human resources	61	31
2017	Financial management	37	22
2017	Real property	57	12
2017	Information management	51	35
2017	Information technology	50	12
2017	None of the above	49	34
2014	Administration and operations	45	112
2014	Human resources	42	38
2014	Information management	69	29
2014	Other services to the public	56	12
2014	None of the above	61	36

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	10
2017	Security	0	13
2017	Administration and operations	5	118
2017	Financial management	0	19
2014	Administration and operations	10	104

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Security	50	13
2017	Administration and operations	12	118
2017	Human resources	17	30
2014	Administration and operations	11	104
2014	Human resources	21	36

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Security	0	13
2017	Administration and operations	6	118
2017	Financial management	0	19
2017	Real property	0	11
2017	Information technology	0	11
2017	None of the above	0	32
2014	Administration and operations	7	104

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Security	13
2017	Financial management	19
2017	Real property	11
2017	Information technology	11
2014	None of the above	35

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	Total responses
2017	Client contact centre	10
2017	Security	13
2017	Financial management	19
2017	Information technology	11
2014	Other services to the public	12

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	7	118
2014	Administration and operations	8	104
2014	Other services to the public	0	12

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	11	118
2017	Financial management	26	19
2017	Information management	17	34
2017	None of the above	15	32
2014	Administration and operations	11	104
2014	Human resources	17	36
2014	Other services to the public	0	12

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	8	118
2017	Human resources	17	30
2017	Financial management	26	19
2017	None of the above	17	32
2014	Administration and operations	13	104
2014	Human resources	17	36
2014	Other services to the public	0	12
2014	None of the above	26	35

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	8	118
2017	Human resources	20	30
2017	Financial management	0	19
2017	Information management	15	34
2014	Administration and operations	9	104
2014	Information management	17	29
2014	Other services to the public	0	12

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	19	118
2017	Human resources	24	30
2017	Real property	52	11
2017	Information management	18	34
2017	None of the above	18	32
2014	Administration and operations	24	104
2014	Human resources	17	36
2014	Information management	24	29
2014	None of the above	23	35

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	10
2017	Administration and operations	6	118
2017	Human resources	24	30
2017	Information technology	0	11
2014	Administration and operations	11	104

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Security	58	13
2017	Administration and operations	40	118
2017	Human resources	50	30
2017	Financial management	42	19
2017	Real property	60	11
2017	Information management	53	34
2017	None of the above	52	32
2014	Administration and operations	47	104
2014	Human resources	36	36
2014	Information management	48	29
2014	None of the above	64	35

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Client contact centre	10
2017	Human resources	30
2017	Financial management	19
2017	Real property	11
2017	Information management	34
2017	Information technology	11
2017	None of the above	32
2014	Human resources	36
2014	Information management	29
2014	Other services to the public	12
2014	None of the above	35

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	63	10
2017	Security	79	13
2017	Administration and operations	60	118
2017	Human resources	74	30
2017	Financial management	63	19
2017	Real property	48	11
2017	Information management	74	34
2017	Information technology	63	11
2017	None of the above	42	32
2014	Administration and operations	66	104
2014	Human resources	62	36
2014	Information management	90	29
2014	Other services to the public	51	12
2014	None of the above	84	35

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Client contact centre	10
2017	Financial management	19
2017	Real property	11
2017	Information technology	11
2017	None of the above	32

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	10
2017	Administration and operations	13	118
2017	Information management	15	34
2014	Administration and operations	6	104
2014	Human resources	14	36
2014	None of the above	23	35

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	100	0	11
2017	Security	93	7	13
2017	Administration and operations	90	10	130
2017	Human resources	97	3	31
2017	Financial management	95	5	22
2017	Real property	93	7	12
2017	Information management	89	11	35
2017	Information technology	83	17	12
2017	None of the above	79	21	34

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	21	15	3	3	25	10	66	10	130
2017	Health care practitioners	22	18	14	3	0	36	7	71	5	60
2017	Federal regulators	17	11	32	3	5	21	11	41	12	37
2017	Compliance, inspection and enforcement	17	18	25	5	7	22	7	48	17	74
2017	Communications or public affairs	10	17	25	7	3	35	3	43	16	82
2017	Access to information and privacy	30	18	26	0	3	11	12	62	4	52
2017	Security	23	15	18	5	3	27	9	60	12	202
2017	Science and technology	23	12	16	0	5	36	8	62	10	23
2017	Legal services	21	15	28	5	5	18	7	48	14	71
2017	Administration and operations	21	20	24	5	3	20	7	56	11	1654
2017	Human resources	23	20	17	5	3	24	8	64	11	472
2017	Financial management	18	20	21	3	3	29	6	59	9	270
2017	Procurement	24	18	28	0	4	21	5	57	5	80
2017	Real property	16	24	18	1	10	27	5	58	15	101
2017	Materiel management	35	34	6	4	0	15	5	87	5	47
2017	Information management	19	25	20	2	2	24	7	64	7	372
2017	Information technology	14	20	19	5	3	33	6	56	13	129
2017	Internal audit	20	8	25	0	0	42	4	53	0	24
2017	Data sciences	15	16	21	0	6	37	6	55	10	16
2017	Policy	11	21	17	4	8	32	8	53	19	103
2017	Project management	22	26	23	4	5	17	3	60	12	67
2017	Other services to the public	23	21	25	1	2	20	8	61	4	152
2017	None of the above	21	18	22	3	4	22	10	58	10	525
2014	Client contact centre	23	24	21	3	1	22	5	64	6	144
2014	Health care practitioners	16	23	14	6	0	31	9	65	11	32
2014	Federal regulators	20	14	34	0	7	20	7	45	9	15
2014	Compliance, inspection and enforcement	26	15	20	2	3	26	9	62	8	53
2014	Communications or public affairs	25	15	31	2	3	20	4	52	6	64
2014	Access to information and privacy	32	24	20	0	0	21	3	73	0	40
2014	Security	18	23	23	2	2	27	6	60	6	129
2014	Science and technology	42	0	18	0	0	35	4	70	0	15
2014	Legal services	22	22	24	7	0	16	9	59	10	53
2014	Administration and operations	24	20	22	4	3	20	8	60	9	1446
2014	Human resources	20	23	20	3	3	27	5	62	9	407
2014	Financial management	19	25	18	2	1	30	5	68	4	264
2014	Procurement	19	19	27	2	7	19	8	52	11	60
2014	Real property	21	15	25	6	2	25	5	53	11	111
2014	Materiel management	32	29	13	3	4	16	3	75	9	51
2014	Information management	22	22	22	4	3	20	7	60	9	372
2014	Information technology	20	22	16	2	4	23	13	66	8	106
2014	Internal audit	22	7	14	7	4	39	7	53	20	28
2014	Other services to the public	23	21	27	3	2	17	8	58	6	194
2014	None of the above	18	19	22	4	5	25	8	54	12	426

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	31	13	7	2	12	1	74	11	130
2017	Health care practitioners	43	26	13	5	0	11	2	79	5	59
2017	Federal regulators	30	19	33	3	8	5	3	53	11	37
2017	Compliance, inspection and enforcement	27	27	24	8	1	10	3	62	11	74
2017	Communications or public affairs	18	41	15	8	2	13	2	71	12	81
2017	Access to information and privacy	42	20	19	7	3	6	3	68	11	52
2017	Security	36	30	12	5	3	11	3	77	9	203
2017	Science and technology	52	13	21	3	3	3	5	71	6	23
2017	Legal services	38	22	19	5	4	12	0	68	11	71
2017	Administration and operations	34	31	19	5	3	7	1	71	8	1653
2017	Human resources	38	29	14	4	3	8	3	76	8	472
2017	Financial management	32	37	16	2	1	10	0	77	4	269
2017	Procurement	34	35	19	0	4	8	0	75	4	81
2017	Real property	24	36	14	3	9	13	2	70	13	101
2017	Materiel management	51	28	6	0	4	11	0	89	4	47
2017	Information management	39	34	14	2	2	8	1	81	4	374
2017	Information technology	28	27	23	4	3	13	3	65	8	129
2017	Internal audit	29	29	21	4	0	12	4	70	5	24
2017	Data sciences	17	61	12	0	6	5	0	82	6	15
2017	Policy	28	35	18	3	7	8	1	69	11	103
2017	Project management	37	35	15	5	3	6	0	76	9	67
2017	Other services to the public	45	27	17	2	2	4	3	77	5	152
2017	None of the above	34	26	17	3	3	12	4	71	8	527
2014	Client contact centre	33	31	19	3	1	12	2	74	4	144
2014	Health care practitioners	17	53	21	0	0	9	0	77	0	32
2014	Federal regulators	33	20	34	0	7	7	0	57	7	15
2014	Compliance, inspection and enforcement	33	31	20	0	5	6	5	72	6	53
2014	Communications or public affairs	38	29	17	6	1	8	0	73	8	64
2014	Access to information and privacy	46	19	18	3	0	15	0	76	3	40
2014	Security	35	33	14	1	2	14	1	80	4	129
2014	Science and technology	63	6	12	0	0	19	0	85	0	15
2014	Legal services	31	36	11	11	0	11	0	75	12	53
2014	Administration and operations	39	31	17	3	2	7	1	76	6	1446
2014	Human resources	36	33	16	3	3	9	1	77	6	407
2014	Financial management	39	37	14	2	0	8	0	82	2	264
2014	Procurement	40	30	19	0	5	6	0	75	5	60
2014	Real property	36	29	16	8	1	9	1	72	10	111
2014	Materiel management	48	34	9	3	3	1	2	85	6	51
2014	Information management	39	30	17	2	3	9	1	76	6	372
2014	Information technology	35	36	12	3	3	9	3	80	6	106
2014	Internal audit	53	11	18	4	4	10	0	72	8	28
2014	Other services to the public	40	32	17	3	1	5	2	78	4	194
2014	None of the above	34	27	17	4	4	13	1	71	9	426

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	22	78	131
2017	Health care practitioners	19	81	60
2017	Compliance, inspection and enforcement	24	76	72
2017	Communications or public affairs	22	78	82
2017	Access to information and privacy	14	86	52
2017	Security	17	83	203
2017	Science and technology	14	86	23
2017	Legal services	22	78	71
2017	Administration and operations	15	85	1642
2017	Human resources	17	83	472
2017	Financial management	15	85	270
2017	Procurement	21	79	81
2017	Real property	17	83	100
2017	Materiel management	23	77	47
2017	Information management	15	85	373
2017	Information technology	13	87	129
2017	Internal audit	21	79	24
2017	Policy	17	83	103
2017	Project management	10	90	67
2017	Other services to the public	13	87	153
2017	None of the above	13	87	523
2014	Client contact centre	20	80	144
2014	Health care practitioners	16	84	32
2014	Federal regulators	33	67	15
2014	Compliance, inspection and enforcement	16	84	53
2014	Communications or public affairs	14	86	64
2014	Security	22	78	127
2014	Science and technology	0	100	15
2014	Legal services	21	79	52
2014	Administration and operations	13	87	1445
2014	Human resources	14	86	405
2014	Financial management	11	89	264
2014	Procurement	15	85	59
2014	Real property	10	90	111
2014	Materiel management	10	90	51
2014	Information management	14	86	372
2014	Information technology	11	89	106
2014	Internal audit	22	78	28
2014	Other services to the public	19	81	193
2014	None of the above	14	86	425

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	78	22	33
2017	Health care practitioners	93	7	12
2017	Compliance, inspection and enforcement	38	62	15
2017	Communications or public affairs	55	45	15
2017	Security	69	31	34
2017	Legal services	87	13	15
2017	Administration and operations	82	18	250
2017	Human resources	87	13	83
2017	Financial management	82	18	44
2017	Procurement	94	6	17
2017	Real property	65	35	16
2017	Materiel management	78	22	10
2017	Information management	82	18	63
2017	Information technology	75	25	18
2017	Policy	74	26	20
2017	Other services to the public	78	22	23
2017	None of the above	81	19	70
2014	Client contact centre	83	17	28
2014	Communications or public affairs	89	11	10
2014	Security	72	28	28
2014	Legal services	100	0	11
2014	Administration and operations	76	24	193
2014	Human resources	82	18	59
2014	Financial management	72	28	29
2014	Real property	69	31	10
2014	Information management	79	21	51
2014	Information technology	67	33	12
2014	Other services to the public	72	28	35
2014	None of the above	69	31	58

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	34	8	16	0	0	0	76	16	26
2017	Health care practitioners	55	26	10	9	0	0	0	81	9	11
2017	Security	60	23	4	10	4	0	0	82	14	25
2017	Legal services	59	41	0	0	0	0	0	100	0	13
2017	Administration and operations	59	30	4	4	2	0	0	90	6	202
2017	Human resources	53	29	11	4	1	0	1	83	6	72
2017	Financial management	53	41	3	3	0	0	0	95	3	36
2017	Procurement	51	37	6	0	7	0	0	87	7	16
2017	Real property	34	17	0	41	8	0	0	51	49	10
2017	Information management	52	33	6	2	8	0	0	84	10	52
2017	Information technology	47	21	0	26	7	0	0	67	33	13
2017	Policy	60	40	0	0	0	0	0	100	0	15
2017	Other services to the public	65	15	5	5	5	0	5	84	11	18
2017	None of the above	47	29	14	5	3	0	2	78	8	56
2014	Client contact centre	43	41	8	8	0	0	0	84	8	25
2014	Security	70	30	0	0	0	0	0	100	0	20
2014	Legal services	45	46	10	0	0	0	0	90	0	11
2014	Administration and operations	52	34	7	6	1	0	1	86	7	147
2014	Human resources	46	35	8	4	6	0	0	81	10	48
2014	Financial management	62	24	9	0	0	5	0	91	0	21
2014	Information management	55	25	5	13	2	0	0	80	15	40
2014	Other services to the public	43	35	14	4	0	0	5	82	4	27
2014	None of the above	49	34	2	13	2	0	0	83	15	41

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	43	13	5	5	2	7	75	11	131
2017	Health care practitioners	34	40	6	7	7	5	2	79	14	60
2017	Federal regulators	32	46	14	3	0	0	6	83	3	37
2017	Compliance, inspection and enforcement	21	45	16	5	7	1	5	71	13	74
2017	Communications or public affairs	12	35	14	15	10	3	11	54	29	82
2017	Access to information and privacy	30	42	5	12	7	2	2	75	20	52
2017	Security	23	42	10	6	3	4	12	78	11	203
2017	Science and technology	31	30	23	0	3	3	10	70	3	23
2017	Legal services	34	44	9	10	0	1	2	81	10	71
2017	Administration and operations	28	49	9	5	3	2	3	81	9	1653
2017	Human resources	31	39	7	5	2	1	14	84	9	472
2017	Financial management	38	46	7	5	0	2	2	88	5	269
2017	Procurement	31	50	7	3	2	2	3	86	6	81
2017	Real property	28	55	8	3	2	1	4	86	5	101
2017	Materiel management	19	52	10	9	9	0	1	72	18	47
2017	Information management	29	46	13	4	2	1	5	80	7	374
2017	Information technology	26	37	6	9	5	9	9	77	16	129
2017	Internal audit	33	46	9	0	0	0	12	90	0	24
2017	Data sciences	26	31	10	27	0	0	6	60	29	16
2017	Policy	32	38	5	11	2	4	8	80	14	103
2017	Project management	26	58	8	5	1	0	1	85	7	66
2017	Other services to the public	22	46	9	6	3	5	7	79	11	152
2017	None of the above	18	42	12	7	6	6	9	71	15	528
2014	Client contact centre	25	51	13	5	1	1	4	79	7	144
2014	Health care practitioners	23	61	9	0	0	3	4	90	0	32
2014	Federal regulators	54	33	13	0	0	0	0	87	0	15
2014	Compliance, inspection and enforcement	27	50	5	12	2	4	0	80	14	53
2014	Communications or public affairs	17	47	8	7	4	2	16	78	12	64
2014	Access to information and privacy	30	50	7	6	3	5	0	84	9	40
2014	Security	23	42	14	9	2	6	3	72	13	129
2014	Science and technology	67	21	0	6	6	0	0	88	12	15
2014	Legal services	31	52	5	7	0	0	4	87	8	53
2014	Administration and operations	30	51	9	5	3	1	1	83	8	1447
2014	Human resources	34	40	8	5	1	2	9	84	7	407
2014	Financial management	31	51	9	3	0	2	3	87	4	264
2014	Procurement	32	47	11	5	0	0	4	83	5	60
2014	Real property	34	50	11	2	2	0	2	85	4	111
2014	Materiel management	33	51	8	4	4	0	0	84	8	51
2014	Information management	31	51	7	5	2	2	2	85	8	372
2014	Information technology	31	54	8	2	2	2	2	88	4	106
2014	Internal audit	36	49	4	4	0	4	3	92	4	28
2014	Other services to the public	21	52	12	7	5	2	0	75	12	194
2014	None of the above	23	47	13	6	5	3	3	74	12	427

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	24	13	10	5	16	11	62	20	130
2017	Health care practitioners	9	14	20	12	9	24	13	36	33	60
2017	Federal regulators	10	36	27	5	5	8	9	56	13	37
2017	Compliance, inspection and enforcement	9	17	24	7	15	22	7	36	30	73
2017	Communications or public affairs	2	10	25	7	16	25	16	20	38	82
2017	Access to information and privacy	20	12	21	11	3	20	12	47	21	52
2017	Security	14	14	20	5	8	22	16	45	22	203
2017	Science and technology	5	6	21	3	14	31	20	22	33	23
2017	Legal services	16	20	20	12	8	12	11	47	27	70
2017	Administration and operations	12	23	24	9	8	16	9	46	22	1647
2017	Human resources	15	21	18	9	3	18	17	55	18	472
2017	Financial management	13	19	22	7	6	25	8	48	20	270
2017	Procurement	13	20	29	2	6	25	4	47	12	81
2017	Real property	9	22	30	7	9	21	2	40	21	100
2017	Materiel management	13	23	23	5	6	25	5	51	17	47
2017	Information management	12	23	23	10	3	20	9	50	18	374
2017	Information technology	11	20	21	8	4	25	11	48	19	129
2017	Internal audit	12	20	17	4	4	30	12	57	14	24
2017	Data sciences	5	15	32	27	0	10	11	26	34	16
2017	Policy	13	19	12	5	2	34	15	62	13	102
2017	Project management	12	22	31	4	7	15	10	46	14	66
2017	Other services to the public	15	26	19	4	9	16	13	56	17	151
2017	None of the above	10	19	19	8	7	22	15	46	24	527
2014	Client contact centre	19	25	22	8	3	15	7	57	14	144
2014	Health care practitioners	5	19	39	9	0	17	10	34	12	32
2014	Federal regulators	14	20	33	13	0	7	13	42	16	15
2014	Compliance, inspection and enforcement	13	7	27	9	9	23	13	31	28	53
2014	Communications or public affairs	11	16	19	4	8	17	25	46	21	64
2014	Access to information and privacy	27	22	18	5	7	21	0	62	16	40
2014	Security	13	17	25	13	5	18	9	41	24	129
2014	Science and technology	12	27	6	6	19	10	19	56	35	15
2014	Legal services	7	26	31	7	12	8	9	40	24	53
2014	Administration and operations	12	25	26	8	5	15	9	49	17	1446
2014	Human resources	14	22	20	6	5	19	16	54	16	406
2014	Financial management	11	21	28	6	3	20	10	46	14	264
2014	Procurement	5	19	37	7	3	16	14	34	14	60
2014	Real property	11	18	33	5	9	16	7	37	19	111
2014	Materiel management	19	39	19	5	4	13	2	68	10	51
2014	Information management	11	27	26	8	5	14	9	49	17	372
2014	Information technology	13	28	20	4	4	21	9	59	13	106
2014	Internal audit	4	14	22	4	7	39	11	34	22	28
2014	Other services to the public	14	21	28	7	7	14	9	45	18	194
2014	None of the above	10	22	23	10	8	18	9	43	24	427

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	33	6	5	4	9	7	82	10	131
2017	Health care practitioners	39	39	3	7	1	9	2	87	10	60
2017	Federal regulators	35	30	11	5	10	3	6	71	17	37
2017	Compliance, inspection and enforcement	26	26	13	7	7	17	5	66	17	74
2017	Communications or public affairs	20	25	20	6	7	12	10	58	17	82
2017	Access to information and privacy	30	23	16	10	2	10	9	65	15	52
2017	Security	30	29	12	3	3	12	12	77	7	202
2017	Science and technology	19	22	5	3	8	13	30	71	19	23
2017	Legal services	40	19	16	8	4	8	4	67	14	71
2017	Administration and operations	36	30	14	6	2	10	3	75	10	1653
2017	Human resources	43	23	9	3	3	7	13	81	8	473
2017	Financial management	46	29	11	4	2	6	2	82	6	270
2017	Procurement	45	27	12	1	5	6	4	80	7	81
2017	Real property	42	31	10	1	2	10	4	85	3	101
2017	Materiel management	47	29	8	3	4	10	0	84	7	47
2017	Information management	44	31	9	3	2	6	6	84	6	374
2017	Information technology	34	29	11	5	1	11	9	78	8	129
2017	Internal audit	34	42	8	4	0	0	12	86	4	24
2017	Data sciences	25	37	0	0	0	26	11	100	0	16
2017	Policy	45	28	4	2	1	12	8	92	3	103
2017	Project management	36	40	7	4	2	4	7	85	7	67
2017	Other services to the public	32	26	16	2	4	13	6	72	8	153
2017	None of the above	29	26	14	5	3	12	11	71	11	526
2014	Client contact centre	37	36	14	5	1	4	4	79	6	144
2014	Health care practitioners	32	43	12	4	0	9	0	83	4	32
2014	Federal regulators	34	33	26	0	7	0	0	67	7	15
2014	Compliance, inspection and enforcement	34	28	9	4	8	17	0	76	13	53
2014	Communications or public affairs	29	31	13	2	3	10	13	77	6	64
2014	Access to information and privacy	49	26	10	3	8	5	0	78	11	40
2014	Security	31	25	13	1	6	20	5	75	8	129
2014	Science and technology	47	10	12	0	0	31	0	82	0	15
2014	Legal services	26	38	15	0	7	11	4	75	8	53
2014	Administration and operations	37	29	14	6	3	9	1	74	11	1445
2014	Human resources	40	25	10	3	3	8	10	79	8	407
2014	Financial management	39	35	11	4	0	7	4	83	5	264
2014	Procurement	38	39	8	5	3	2	4	82	9	60
2014	Real property	32	33	17	4	4	8	2	72	9	111
2014	Materiel management	52	26	7	3	8	4	0	81	11	51
2014	Information management	40	32	12	6	2	7	2	79	8	372
2014	Information technology	31	37	12	4	5	7	3	76	11	106
2014	Internal audit	39	40	14	4	0	0	3	82	4	28
2014	Other services to the public	30	28	15	8	6	12	1	67	15	194
2014	None of the above	28	32	14	7	3	13	3	71	12	427

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	32	10	5	6	10	7	75	13	130
2017	Health care practitioners	22	30	13	5	1	26	2	73	9	60
2017	Federal regulators	29	27	24	11	3	0	6	60	14	37
2017	Compliance, inspection and enforcement	22	25	16	7	7	18	5	62	17	73
2017	Communications or public affairs	12	35	22	4	6	10	11	60	12	81
2017	Access to information and privacy	27	23	16	6	0	19	9	69	9	52
2017	Security	27	26	13	3	4	13	12	72	10	200
2017	Science and technology	16	22	8	0	8	15	30	70	15	23
2017	Legal services	37	17	17	10	3	14	4	65	15	71
2017	Administration and operations	31	28	16	6	3	13	3	70	10	1646
2017	Human resources	33	27	12	5	3	8	12	75	10	472
2017	Financial management	39	29	16	5	2	6	2	75	8	270
2017	Procurement	38	30	12	2	4	10	4	79	7	81
2017	Real property	30	35	9	7	2	14	3	78	11	101
2017	Materiel management	34	25	13	3	5	20	0	74	10	46
2017	Information management	33	32	12	4	2	10	5	78	8	372
2017	Information technology	26	28	13	7	4	14	9	69	14	129
2017	Internal audit	25	38	17	0	4	4	12	75	5	24
2017	Data sciences	26	21	11	5	0	31	6	74	9	16
2017	Policy	33	33	8	2	1	15	8	85	4	103
2017	Project management	33	37	12	1	4	6	7	80	6	67
2017	Other services to the public	31	33	11	3	5	11	6	77	9	153
2017	None of the above	24	25	15	5	4	16	11	67	13	525
2014	Client contact centre	31	36	12	7	3	7	4	75	12	144
2014	Health care practitioners	18	40	19	4	0	12	6	72	5	32
2014	Federal regulators	34	33	13	0	13	0	7	72	14	15
2014	Compliance, inspection and enforcement	36	27	5	4	3	25	0	84	9	53
2014	Communications or public affairs	21	29	12	4	3	16	14	71	11	64
2014	Access to information and privacy	53	17	16	0	5	10	0	77	5	40
2014	Security	21	30	17	4	5	21	2	67	11	129
2014	Science and technology	47	4	13	12	6	19	0	62	22	15
2014	Legal services	26	31	20	7	4	11	2	65	12	53
2014	Administration and operations	32	31	16	7	3	11	1	71	11	1442
2014	Human resources	28	29	16	5	3	10	9	71	10	407
2014	Financial management	36	32	15	4	1	10	4	78	5	264
2014	Procurement	27	37	13	6	3	8	4	74	11	60
2014	Real property	30	29	22	6	3	10	2	66	9	111
2014	Materiel management	44	27	14	3	4	8	0	77	8	51
2014	Information management	32	32	17	4	3	10	2	73	9	372
2014	Information technology	29	35	16	4	6	7	3	71	11	105
2014	Internal audit	47	22	14	4	0	10	3	79	4	28
2014	Other services to the public	25	26	21	7	5	14	2	61	15	194
2014	None of the above	23	28	18	7	4	18	3	64	13	427

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	46	39	5	7	4	0	0	84	11	131
2017	Health care practitioners	57	29	5	3	6	0	0	86	9	59
2017	Federal regulators	52	24	8	8	8	0	0	76	16	37
2017	Compliance, inspection and enforcement	49	19	9	9	11	0	3	70	21	73
2017	Communications or public affairs	49	27	7	8	5	0	3	79	14	82
2017	Access to information and privacy	48	20	13	7	12	0	0	68	19	52
2017	Security	61	22	6	5	4	0	2	84	9	203
2017	Science and technology	70	16	5	9	0	0	0	86	9	23
2017	Legal services	56	21	5	8	8	0	1	78	17	71
2017	Administration and operations	57	24	7	5	6	1	0	82	11	1649
2017	Human resources	58	23	6	6	4	0	3	84	10	472
2017	Financial management	56	26	6	6	4	0	1	83	10	268
2017	Procurement	53	27	11	5	4	1	0	81	9	81
2017	Real property	50	19	14	9	7	0	0	70	16	101
2017	Materiel management	50	41	3	3	4	0	0	91	6	47
2017	Information management	57	27	6	3	6	0	1	85	9	374
2017	Information technology	50	35	8	3	3	0	1	86	6	129
2017	Internal audit	59	33	4	4	0	0	0	92	4	24
2017	Data sciences	79	10	5	0	6	0	0	89	6	16
2017	Policy	65	22	6	4	3	1	0	87	7	102
2017	Project management	62	19	7	9	3	0	0	81	12	67
2017	Other services to the public	53	23	11	6	6	0	0	77	12	153
2017	None of the above	57	21	8	6	6	1	1	80	12	526

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	31	9	3	3	1	0	84	7	131
2017	Health care practitioners	64	26	2	2	6	0	0	91	8	60
2017	Federal regulators	49	19	16	5	8	3	0	70	13	37
2017	Compliance, inspection and enforcement	47	22	13	5	11	1	1	70	16	74
2017	Communications or public affairs	55	30	6	3	6	0	1	85	9	82
2017	Access to information and privacy	42	22	20	3	12	2	0	65	15	52
2017	Security	60	22	9	4	3	1	0	84	7	203
2017	Science and technology	73	11	5	8	3	0	0	83	11	23
2017	Legal services	57	18	12	1	11	0	0	76	12	71
2017	Administration and operations	57	24	9	4	5	1	0	82	9	1653
2017	Human resources	58	23	8	4	4	2	1	83	8	473
2017	Financial management	56	24	12	3	3	2	0	82	6	269
2017	Procurement	54	27	10	5	5	0	0	81	10	81
2017	Real property	51	21	10	7	9	2	0	73	16	101
2017	Materiel management	57	26	10	3	4	0	0	84	6	47
2017	Information management	58	26	7	3	5	0	1	85	8	374
2017	Information technology	56	29	9	2	4	0	1	85	6	129
2017	Internal audit	54	17	29	0	0	0	0	71	0	24
2017	Data sciences	79	21	0	0	0	0	0	100	0	16
2017	Policy	73	13	8	2	3	0	0	87	6	102
2017	Project management	64	20	4	4	8	0	0	84	12	67
2017	Other services to the public	55	24	11	5	5	0	0	79	10	153
2017	None of the above	53	26	9	4	5	2	0	81	10	528

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	38	16	11	2	1	0	71	13	131
2017	Health care practitioners	38	35	12	8	5	2	0	74	13	59
2017	Federal regulators	30	35	16	11	3	6	0	69	14	37
2017	Compliance, inspection and enforcement	20	42	12	11	9	5	0	66	21	74
2017	Communications or public affairs	28	45	10	11	4	2	0	74	15	82
2017	Access to information and privacy	44	38	8	7	2	2	0	83	8	52
2017	Security	31	41	12	4	6	5	1	77	10	201
2017	Science and technology	16	31	32	5	5	10	0	52	12	23
2017	Legal services	41	30	14	7	5	2	0	73	12	71
2017	Administration and operations	34	41	14	6	3	2	0	77	9	1649
2017	Human resources	42	37	9	4	1	3	2	84	6	473
2017	Financial management	41	40	9	5	2	3	0	83	7	270
2017	Procurement	33	39	14	4	8	1	0	73	12	81
2017	Real property	38	37	11	7	5	3	0	77	12	100
2017	Materiel management	42	35	18	1	1	3	0	79	3	47
2017	Information management	34	45	10	6	3	2	0	81	9	371
2017	Information technology	34	34	13	10	3	6	1	73	13	129
2017	Internal audit	33	46	13	4	4	0	0	79	9	24
2017	Data sciences	37	15	10	26	6	5	0	55	34	16
2017	Policy	34	51	3	9	2	1	0	86	11	103
2017	Project management	28	45	20	4	3	0	0	73	7	67
2017	Other services to the public	40	37	12	8	4	1	0	77	11	152
2017	None of the above	30	39	13	6	3	7	1	76	10	527

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	20	35	20	17	7	1	0	56	24	131
2017	Health care practitioners	26	27	15	18	15	0	0	52	32	60
2017	Federal regulators	14	30	21	22	8	6	0	46	31	37
2017	Compliance, inspection and enforcement	18	34	18	13	14	0	1	53	28	74
2017	Communications or public affairs	13	35	22	16	12	3	0	49	29	82
2017	Access to information and privacy	27	25	13	20	12	3	0	54	33	51
2017	Security	26	42	9	10	6	3	3	73	17	201
2017	Science and technology	23	24	33	0	11	10	0	52	12	23
2017	Legal services	27	36	8	13	14	1	0	65	27	71
2017	Administration and operations	24	38	16	12	8	2	0	64	21	1650
2017	Human resources	28	37	14	12	5	1	3	68	17	471
2017	Financial management	24	42	16	10	6	1	0	67	16	270
2017	Procurement	22	37	19	10	8	4	1	61	19	81
2017	Real property	20	31	21	10	15	3	0	52	26	101
2017	Materiel management	27	49	10	11	1	1	0	77	13	47
2017	Information management	24	43	16	10	6	1	0	67	16	374
2017	Information technology	25	37	14	16	5	3	0	64	22	129
2017	Internal audit	17	42	12	25	4	0	0	58	29	24
2017	Data sciences	22	20	11	32	11	5	0	43	45	16
2017	Policy	30	43	10	11	6	0	0	73	17	103
2017	Project management	18	39	25	5	5	7	0	62	11	67
2017	Other services to the public	22	40	16	12	9	1	0	63	21	152
2017	None of the above	24	34	15	13	8	5	1	61	23	523

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	16	29	19	10	21	1	3	48	32	130
2017	Health care practitioners	19	17	14	17	32	0	2	36	50	60
2017	Federal regulators	14	44	17	17	8	0	0	58	25	36
2017	Compliance, inspection and enforcement	15	14	22	12	34	0	3	30	47	74
2017	Communications or public affairs	11	23	24	11	31	0	0	34	42	82
2017	Access to information and privacy	20	13	17	18	25	0	7	35	46	52
2017	Security	21	18	19	16	25	1	0	40	41	201
2017	Science and technology	23	8	8	11	50	0	0	31	61	23
2017	Legal services	20	21	16	19	24	0	0	42	42	71
2017	Administration and operations	21	22	18	16	21	0	1	44	38	1650
2017	Human resources	18	21	20	16	23	0	2	40	40	468
2017	Financial management	15	30	21	16	17	0	1	45	33	267
2017	Procurement	17	24	28	13	16	1	0	42	30	80
2017	Real property	12	27	20	19	21	0	1	39	40	101
2017	Materiel management	26	19	15	13	27	0	0	46	39	47
2017	Information management	18	24	19	17	20	0	2	43	38	373
2017	Information technology	26	27	13	11	21	0	3	54	32	128
2017	Internal audit	30	16	20	13	13	0	8	50	28	24
2017	Data sciences	5	5	33	21	36	0	0	10	57	16
2017	Policy	31	16	21	16	15	0	1	47	31	102
2017	Project management	19	28	20	13	17	0	3	48	31	67
2017	Other services to the public	18	22	19	25	16	1	1	40	41	153
2017	None of the above	20	19	17	15	24	1	4	41	41	528

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	35	17	15	7	0	1	60	22	131
2017	Health care practitioners	20	12	24	23	22	0	0	31	45	60
2017	Federal regulators	21	12	22	22	24	0	0	32	46	36
2017	Compliance, inspection and enforcement	20	25	23	16	16	0	0	45	32	74
2017	Communications or public affairs	14	18	32	20	16	0	0	32	36	82
2017	Access to information and privacy	16	24	18	14	23	0	5	42	39	52
2017	Security	35	26	24	7	7	0	1	61	14	203
2017	Science and technology	45	13	23	11	8	0	0	58	19	23
2017	Legal services	26	21	15	19	19	0	0	47	37	71
2017	Administration and operations	29	26	21	13	9	0	1	56	23	1648
2017	Human resources	20	26	24	16	12	0	1	47	29	470
2017	Financial management	24	25	27	15	8	0	1	50	23	271
2017	Procurement	10	32	22	16	20	1	0	42	36	80
2017	Real property	13	18	31	19	19	0	0	31	38	101
2017	Materiel management	33	25	24	5	13	0	0	58	18	47
2017	Information management	28	30	22	12	7	0	1	59	19	371
2017	Information technology	32	30	15	8	11	0	4	65	19	129
2017	Internal audit	37	20	21	17	0	0	4	60	18	24
2017	Data sciences	15	21	27	20	17	0	0	36	37	16
2017	Policy	25	37	25	6	7	0	0	62	13	103
2017	Project management	15	28	39	14	4	0	0	43	18	66
2017	Other services to the public	26	28	28	10	5	2	2	56	15	153
2017	None of the above	29	29	20	11	7	1	3	60	19	526

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	21	12	7	1	1	17	75	10	129
2017	Health care practitioners	31	29	25	7	5	0	3	62	12	60
2017	Federal regulators	33	35	21	5	5	0	0	68	11	37
2017	Compliance, inspection and enforcement	29	34	22	10	3	0	3	65	13	72
2017	Communications or public affairs	21	28	24	11	3	0	13	57	15	82
2017	Access to information and privacy	21	23	11	16	23	0	5	47	41	51
2017	Security	46	24	14	4	6	1	5	75	10	202
2017	Science and technology	65	16	11	3	5	0	0	81	8	23
2017	Legal services	37	22	14	15	6	1	5	63	22	70
2017	Administration and operations	40	30	17	6	3	0	3	73	9	1642
2017	Human resources	31	31	20	8	7	0	3	64	16	472
2017	Financial management	33	26	22	11	5	1	2	61	16	268
2017	Procurement	16	37	29	10	5	1	1	54	16	79
2017	Real property	22	27	31	14	6	0	0	49	20	100
2017	Materiel management	40	23	12	16	1	0	7	68	19	47
2017	Information management	43	29	15	7	1	1	3	75	9	370
2017	Information technology	43	29	14	5	3	0	6	77	9	127
2017	Internal audit	28	17	29	13	9	0	4	47	22	24
2017	Data sciences	33	40	5	10	6	0	6	77	17	15
2017	Policy	28	33	19	17	3	0	0	61	20	102
2017	Project management	25	34	22	15	1	0	3	61	17	66
2017	Other services to the public	44	19	19	7	3	0	9	68	11	151
2017	None of the above	39	30	14	7	3	1	6	75	11	522

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	17	21	19	20	1	4	37	41	131
2017	Health care practitioners	18	22	13	9	37	0	2	40	47	60
2017	Federal regulators	15	8	25	19	33	0	0	23	52	36
2017	Compliance, inspection and enforcement	12	29	17	17	24	1	1	41	41	74
2017	Communications or public affairs	11	16	23	24	27	0	0	26	51	82
2017	Access to information and privacy	18	14	7	15	39	0	7	35	58	51
2017	Security	30	24	18	14	11	2	1	55	26	203
2017	Science and technology	47	5	16	8	24	0	0	53	31	23
2017	Legal services	21	25	9	13	29	1	1	48	43	70
2017	Administration and operations	31	22	18	14	13	0	3	54	27	1648
2017	Human resources	22	23	18	16	17	1	3	46	35	469
2017	Financial management	30	23	19	17	11	0	1	53	28	270
2017	Procurement	11	28	27	11	22	1	0	39	33	80
2017	Real property	13	25	22	14	25	1	0	38	40	100
2017	Materiel management	25	16	18	23	18	0	0	41	41	47
2017	Information management	28	22	21	13	12	0	3	52	27	372
2017	Information technology	27	27	15	13	14	0	4	56	28	127
2017	Internal audit	29	33	25	9	0	0	4	65	9	24
2017	Data sciences	22	10	21	26	21	0	0	32	47	16
2017	Policy	35	23	21	11	9	0	2	59	20	102
2017	Project management	21	24	26	21	7	0	1	45	28	66
2017	Other services to the public	21	20	18	18	17	2	2	44	37	151
2017	None of the above	30	21	16	14	12	1	5	54	28	526

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	16	9	6	3	1	14	80	10	131
2017	Health care practitioners	39	21	18	7	5	0	10	67	13	60
2017	Federal regulators	49	29	3	5	0	0	13	91	6	37
2017	Compliance, inspection and enforcement	45	17	18	3	1	1	14	73	5	74
2017	Communications or public affairs	29	21	30	6	9	0	6	53	15	82
2017	Access to information and privacy	32	22	13	3	2	0	28	75	7	52
2017	Security	66	15	4	3	2	0	10	90	5	201
2017	Science and technology	59	28	3	3	5	0	3	89	8	23
2017	Legal services	46	23	8	9	4	1	8	76	14	71
2017	Administration and operations	58	18	9	3	3	0	8	83	7	1645
2017	Human resources	49	22	11	3	2	0	12	82	6	468
2017	Financial management	51	23	11	5	1	0	8	81	7	270
2017	Procurement	36	26	21	5	2	1	9	69	8	80
2017	Real property	42	30	13	3	8	0	4	75	12	101
2017	Materiel management	58	21	8	0	4	0	9	87	4	47
2017	Information management	58	17	9	4	1	0	9	84	6	369
2017	Information technology	53	23	12	3	3	0	6	81	6	129
2017	Internal audit	49	9	21	4	0	4	12	69	5	24
2017	Data sciences	53	33	10	5	0	0	0	85	5	16
2017	Policy	60	22	12	2	3	0	2	83	5	102
2017	Project management	44	36	14	3	1	0	3	82	4	67
2017	Other services to the public	56	11	16	3	4	1	9	74	8	151
2017	None of the above	53	20	8	4	5	1	10	82	9	527

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	34	18	10	5	0	0	66	15	129
2017	Health care practitioners	28	33	16	13	8	0	2	62	22	60
2017	Federal regulators	22	38	27	8	6	0	0	60	14	37
2017	Compliance, inspection and enforcement	31	26	18	12	11	0	1	59	23	74
2017	Communications or public affairs	27	32	15	18	8	0	0	59	25	81
2017	Access to information and privacy	27	35	14	13	5	0	5	66	19	52
2017	Security	46	29	13	5	4	0	2	76	10	202
2017	Science and technology	55	23	11	5	5	0	0	79	10	23
2017	Legal services	35	29	19	7	11	0	0	64	17	71
2017	Administration and operations	39	30	18	8	5	0	1	69	13	1647
2017	Human resources	38	29	17	8	7	0	2	68	15	469
2017	Financial management	37	29	19	8	7	0	0	66	15	270
2017	Procurement	24	43	13	10	10	0	0	67	19	80
2017	Real property	22	30	25	14	9	0	0	52	23	100
2017	Materiel management	43	28	17	8	4	0	0	71	12	47
2017	Information management	36	33	17	9	5	0	1	69	13	373
2017	Information technology	34	24	23	12	3	0	4	60	16	128
2017	Internal audit	25	33	25	4	8	0	4	61	13	24
2017	Data sciences	26	26	37	10	0	0	0	52	10	16
2017	Policy	27	32	24	7	9	0	0	59	17	100
2017	Project management	32	38	20	8	3	0	0	70	11	67
2017	Other services to the public	40	31	16	9	3	1	1	72	12	151
2017	None of the above	38	29	16	7	6	1	3	69	14	526

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	37	16	10	3	1	3	70	13	129
2017	Health care practitioners	26	30	33	6	5	0	0	56	11	60
2017	Federal regulators	21	46	25	8	0	0	0	67	8	37
2017	Compliance, inspection and enforcement	31	29	20	12	7	0	1	61	19	74
2017	Communications or public affairs	31	22	26	12	6	0	3	55	19	81
2017	Access to information and privacy	21	20	31	10	13	0	5	43	24	52
2017	Security	43	29	13	7	5	2	2	75	12	202
2017	Science and technology	55	23	5	11	5	0	0	78	16	23
2017	Legal services	38	21	18	15	4	0	4	62	19	71
2017	Administration and operations	40	29	17	8	4	1	2	71	12	1647
2017	Human resources	34	33	16	8	4	1	3	70	13	467
2017	Financial management	31	32	20	10	4	1	1	64	15	270
2017	Procurement	23	41	28	6	1	0	1	64	7	81
2017	Real property	25	33	19	17	6	0	1	58	23	100
2017	Materiel management	29	39	20	8	4	0	0	69	11	47
2017	Information management	30	37	17	9	4	1	2	69	13	371
2017	Information technology	35	26	22	10	3	1	3	63	14	128
2017	Internal audit	25	8	42	16	4	0	4	35	21	24
2017	Data sciences	15	58	27	0	0	0	0	73	0	16
2017	Policy	33	40	18	4	5	0	0	73	9	100
2017	Project management	34	19	29	4	11	1	1	55	15	67
2017	Other services to the public	46	17	20	8	3	1	6	67	12	151
2017	None of the above	40	27	16	7	4	1	4	70	12	526

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	34	14	12	3	0	3	71	15	130
2017	Health care practitioners	26	33	28	9	3	0	0	59	13	60
2017	Federal regulators	14	38	29	5	8	0	5	55	14	37
2017	Compliance, inspection and enforcement	22	39	23	6	8	1	0	62	15	74
2017	Communications or public affairs	25	27	27	9	7	2	4	55	16	81
2017	Access to information and privacy	16	24	16	19	19	0	5	42	41	52
2017	Security	37	27	22	6	5	1	2	66	12	202
2017	Science and technology	60	16	11	11	3	0	0	76	13	23
2017	Legal services	35	26	18	14	5	0	2	62	19	71
2017	Administration and operations	34	32	18	11	4	0	1	67	15	1645
2017	Human resources	29	32	19	12	6	0	2	62	19	469
2017	Financial management	31	29	25	9	4	1	1	61	13	270
2017	Procurement	21	38	22	8	7	0	4	60	16	80
2017	Real property	16	32	22	21	10	0	0	47	30	100
2017	Materiel management	30	22	31	10	6	0	0	52	17	47
2017	Information management	30	35	18	10	4	0	1	67	14	373
2017	Information technology	29	33	21	10	4	1	3	64	15	129
2017	Internal audit	29	29	25	8	4	0	4	61	13	24
2017	Data sciences	15	47	16	16	5	0	0	62	22	16
2017	Policy	29	26	31	9	4	0	1	56	13	100
2017	Project management	23	21	32	14	7	3	0	45	21	67
2017	Other services to the public	41	27	17	8	3	2	3	71	11	150
2017	None of the above	34	28	20	8	4	2	5	67	12	524

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	27	19	5	4	0	3	71	9	129
2017	Health care practitioners	23	40	24	8	5	0	0	63	13	60
2017	Federal regulators	14	35	29	14	8	0	0	49	22	37
2017	Compliance, inspection and enforcement	42	10	23	11	12	1	1	53	23	74
2017	Communications or public affairs	25	37	16	11	7	0	4	65	18	81
2017	Access to information and privacy	19	27	13	24	12	0	5	49	38	52
2017	Security	37	30	16	8	5	1	3	70	13	202
2017	Science and technology	62	14	3	11	10	0	0	75	22	23
2017	Legal services	44	23	14	9	5	1	2	70	15	71
2017	Administration and operations	40	29	15	11	4	0	1	70	15	1646
2017	Human resources	36	32	16	8	6	1	2	69	15	470
2017	Financial management	33	28	22	12	4	1	1	62	16	269
2017	Procurement	30	41	15	4	5	0	5	75	9	80
2017	Real property	19	33	27	11	9	0	0	52	20	100
2017	Materiel management	33	37	19	5	3	0	4	72	8	47
2017	Information management	37	28	17	11	5	1	1	66	16	373
2017	Information technology	25	37	14	14	5	1	4	65	20	128
2017	Internal audit	21	16	21	25	13	0	4	39	39	24
2017	Data sciences	15	57	6	11	5	0	5	76	18	16
2017	Policy	37	28	20	10	5	1	0	65	15	100
2017	Project management	26	26	19	19	8	1	0	53	28	67
2017	Other services to the public	47	25	16	8	3	1	1	73	11	148
2017	None of the above	36	29	16	9	4	2	4	69	14	523

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	37	35	20	5	0	1	3	74	5	130
2017	Health care practitioners	34	36	20	5	5	0	0	70	10	60
2017	Federal regulators	19	35	19	16	9	0	3	56	25	37
2017	Compliance, inspection and enforcement	32	35	12	14	5	0	1	68	20	74
2017	Communications or public affairs	24	40	21	9	5	0	2	65	14	81
2017	Access to information and privacy	23	35	25	6	3	0	7	62	10	52
2017	Security	44	26	15	8	4	1	2	72	13	201
2017	Science and technology	68	11	13	3	5	0	0	79	8	23
2017	Legal services	35	30	12	13	7	1	1	67	21	71
2017	Administration and operations	35	31	19	9	5	1	2	67	14	1642
2017	Human resources	36	31	19	8	4	1	2	69	12	470
2017	Financial management	33	32	18	10	5	0	1	66	16	269
2017	Procurement	21	35	30	6	6	0	1	57	12	80
2017	Real property	24	25	30	14	7	0	0	50	20	99
2017	Materiel management	45	31	13	5	3	0	4	79	8	47
2017	Information management	35	30	19	11	3	1	2	67	14	372
2017	Information technology	29	30	22	12	3	0	4	62	15	129
2017	Internal audit	50	12	29	0	0	4	4	68	0	24
2017	Data sciences	26	15	32	17	5	0	5	43	23	16
2017	Policy	41	31	15	11	0	0	1	73	11	100
2017	Project management	33	27	26	8	3	1	1	62	11	67
2017	Other services to the public	35	35	19	5	3	1	2	72	8	148
2017	None of the above	38	31	12	8	4	1	5	74	13	522

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	60	19	9	3	2	6	84	6	131
2017	Health care practitioners	52	24	11	9	2	3	78	11	60
2017	Federal regulators	51	22	11	11	5	0	73	16	37
2017	Compliance, inspection and enforcement	51	21	13	5	5	4	75	11	74
2017	Communications or public affairs	55	21	12	7	3	2	77	10	82
2017	Access to information and privacy	44	38	11	2	0	5	86	2	52
2017	Security	63	22	7	3	2	3	88	5	203
2017	Science and technology	71	5	16	3	3	3	79	5	23
2017	Legal services	52	16	11	8	6	8	73	15	71
2017	Administration and operations	58	22	10	4	2	3	82	7	1644
2017	Human resources	63	20	8	3	2	5	87	5	468
2017	Financial management	57	22	11	5	1	3	81	7	270
2017	Procurement	53	23	9	12	2	1	77	15	80
2017	Real property	58	29	6	5	2	1	87	7	101
2017	Materiel management	49	29	14	3	5	0	78	8	47
2017	Information management	59	23	9	4	2	2	84	7	372
2017	Information technology	64	19	8	5	0	4	87	5	128
2017	Internal audit	67	8	21	0	0	4	78	0	24
2017	Data sciences	64	5	21	5	0	6	73	5	16
2017	Policy	66	20	11	2	2	0	86	3	103
2017	Project management	55	35	6	3	0	1	92	3	66
2017	Other services to the public	53	27	10	7	1	3	83	7	150
2017	None of the above	56	24	9	4	2	4	83	7	527

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	69	10	7	4	5	0	5	83	9	131
2017	Health care practitioners	79	5	2	5	5	0	5	88	10	60
2017	Federal regulators	65	24	3	3	6	0	0	89	8	37
2017	Compliance, inspection and enforcement	55	18	6	7	11	0	3	76	18	74
2017	Communications or public affairs	71	13	11	3	1	1	0	85	4	82
2017	Access to information and privacy	69	6	11	5	2	0	7	81	7	52
2017	Security	78	9	4	4	2	0	3	90	6	202
2017	Science and technology	81	11	0	6	3	0	0	92	8	23
2017	Legal services	65	15	4	8	3	1	4	84	11	70
2017	Administration and operations	68	14	7	4	3	1	3	86	7	1653
2017	Human resources	73	12	7	3	2	1	3	88	5	472
2017	Financial management	75	8	7	2	5	1	2	86	7	270
2017	Procurement	65	21	5	2	5	0	2	88	7	81
2017	Real property	61	15	8	7	6	3	2	79	13	101
2017	Materiel management	80	11	5	0	0	0	4	95	0	47
2017	Information management	73	13	4	2	4	1	3	90	6	372
2017	Information technology	71	14	7	0	2	1	4	90	2	129
2017	Internal audit	71	4	12	0	0	4	8	86	0	24
2017	Data sciences	78	0	5	6	6	0	5	82	12	16
2017	Policy	72	10	11	2	3	0	2	83	5	103
2017	Project management	67	15	11	3	1	0	3	85	4	67
2017	Other services to the public	72	12	8	3	4	0	1	85	7	151
2017	None of the above	67	14	7	2	3	2	5	87	6	528

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	57	24	9	4	1	0	5	86	5	131
2017	Health care practitioners	41	34	11	5	5	0	3	78	10	60
2017	Federal regulators	46	29	12	10	3	0	0	75	13	37
2017	Compliance, inspection and enforcement	47	18	23	7	4	0	1	66	11	73
2017	Communications or public affairs	43	36	18	2	1	0	0	79	3	82
2017	Access to information and privacy	45	31	11	5	2	0	5	81	7	51
2017	Security	61	26	4	3	3	0	2	90	6	203
2017	Science and technology	67	14	8	6	6	0	0	81	12	23
2017	Legal services	42	28	12	14	0	1	3	72	15	71
2017	Administration and operations	47	29	12	6	4	0	2	78	10	1645
2017	Human resources	54	27	9	3	3	0	3	84	6	469
2017	Financial management	50	30	11	4	2	0	1	82	7	270
2017	Procurement	44	41	6	4	5	0	0	85	9	81
2017	Real property	46	32	12	5	5	0	0	78	9	101
2017	Materiel management	51	38	10	1	0	0	0	89	1	47
2017	Information management	51	31	10	3	3	0	2	84	6	372
2017	Information technology	62	24	7	3	2	0	3	88	5	129
2017	Internal audit	59	25	12	0	0	0	4	87	0	24
2017	Data sciences	73	16	11	0	0	0	0	89	0	16
2017	Policy	58	32	8	2	1	0	0	89	3	103
2017	Project management	44	28	19	6	1	0	1	73	7	67
2017	Other services to the public	52	23	18	3	2	1	1	76	6	151
2017	None of the above	50	30	9	5	3	0	4	83	8	524

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	60	20	6	6	3	1	5	84	10	131
2017	Health care practitioners	61	25	6	2	5	0	2	87	6	60
2017	Federal regulators	47	22	12	5	14	0	0	69	19	36
2017	Compliance, inspection and enforcement	54	21	5	9	9	1	0	76	19	74
2017	Communications or public affairs	48	30	16	2	4	0	0	78	6	82
2017	Access to information and privacy	42	27	15	7	3	0	5	74	11	52
2017	Security	66	13	9	5	3	0	3	82	8	202
2017	Science and technology	73	8	8	9	3	0	0	81	11	23
2017	Legal services	68	6	12	5	4	0	5	77	10	71
2017	Administration and operations	62	17	9	5	5	0	2	81	10	1646
2017	Human resources	62	20	8	5	3	0	3	84	8	469
2017	Financial management	59	19	9	4	7	1	1	80	11	269
2017	Procurement	53	23	14	4	6	0	0	75	10	81
2017	Real property	57	22	12	3	5	1	0	80	7	101
2017	Materiel management	49	34	9	4	0	0	4	87	4	47
2017	Information management	61	20	9	5	4	0	2	82	9	373
2017	Information technology	66	16	7	3	4	1	4	86	7	129
2017	Internal audit	46	25	17	4	4	0	4	74	9	24
2017	Data sciences	73	10	17	0	0	0	0	83	0	16
2017	Policy	69	20	7	2	2	0	0	89	4	103
2017	Project management	50	24	11	6	7	0	3	76	13	67
2017	Other services to the public	61	21	6	6	3	1	2	84	10	152
2017	None of the above	58	23	7	4	4	0	3	85	9	525

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	7	5	1	0	0	32	91	2	130
2017	Health care practitioners	56	15	3	5	1	0	19	88	8	60
2017	Federal regulators	35	24	8	3	3	0	27	81	7	37
2017	Compliance, inspection and enforcement	40	8	4	0	1	0	46	90	3	73
2017	Communications or public affairs	48	14	3	3	1	0	31	90	6	81
2017	Access to information and privacy	53	6	3	2	0	2	34	93	2	52
2017	Security	53	11	1	2	0	0	31	94	4	203
2017	Science and technology	79	5	0	3	0	0	13	97	3	23
2017	Legal services	52	6	3	0	1	0	39	94	2	71
2017	Administration and operations	55	10	4	1	1	0	29	91	4	1645
2017	Human resources	52	11	4	2	2	0	28	89	5	470
2017	Financial management	49	14	7	3	1	0	25	84	6	269
2017	Procurement	48	14	10	0	1	1	26	85	2	81
2017	Real property	46	16	7	3	1	1	26	86	5	101
2017	Materiel management	50	14	9	3	0	0	25	85	3	47
2017	Information management	57	9	3	1	1	0	27	91	4	372
2017	Information technology	60	9	3	0	1	0	27	96	1	128
2017	Internal audit	59	16	9	0	0	0	17	90	0	24
2017	Data sciences	62	10	6	0	0	0	22	93	0	16
2017	Policy	64	7	2	2	2	0	23	93	4	103
2017	Project management	53	17	3	1	0	0	26	94	2	67
2017	Other services to the public	49	10	4	1	0	1	35	92	1	152
2017	None of the above	55	10	4	2	2	0	28	90	5	525

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	14	11	5	0	0	8	83	5	131
2017	Health care practitioners	53	23	14	5	3	0	3	78	8	60
2017	Federal regulators	63	24	8	0	3	0	3	89	3	37
2017	Compliance, inspection and enforcement	51	33	7	3	0	1	5	90	3	72
2017	Communications or public affairs	56	21	13	6	0	0	3	80	6	82
2017	Access to information and privacy	47	23	10	5	3	0	13	80	9	51
2017	Security	75	12	3	1	1	0	8	94	2	203
2017	Science and technology	82	10	5	0	0	0	3	95	0	23
2017	Legal services	51	17	10	4	3	0	15	81	8	71
2017	Administration and operations	62	21	7	2	2	0	6	88	4	1632
2017	Human resources	68	14	5	2	0	0	11	92	3	468
2017	Financial management	63	19	5	1	1	0	10	91	3	267
2017	Procurement	45	35	11	1	1	0	6	85	3	80
2017	Real property	54	28	8	2	2	1	6	88	4	101
2017	Materiel management	57	17	12	0	0	1	13	86	0	46
2017	Information management	69	16	4	1	0	0	10	94	1	370
2017	Information technology	65	16	7	1	1	0	10	90	2	128
2017	Internal audit	84	4	4	0	0	0	8	95	0	24
2017	Data sciences	95	0	0	0	0	0	5	100	0	16
2017	Policy	74	14	9	1	0	0	2	90	1	101
2017	Project management	55	28	13	0	0	1	3	87	0	67
2017	Other services to the public	63	22	8	2	1	1	4	89	2	151
2017	None of the above	63	19	4	2	2	0	10	92	3	519

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	67	11	10	1	1	1	9	87	2	131
2017	Health care practitioners	64	14	5	6	5	0	7	83	12	60
2017	Federal regulators	70	22	3	3	0	0	3	94	3	37
2017	Compliance, inspection and enforcement	73	10	3	4	5	3	1	87	10	72
2017	Communications or public affairs	64	19	3	3	4	0	8	90	7	82
2017	Access to information and privacy	60	16	8	5	4	0	7	81	10	52
2017	Security	70	8	7	4	5	0	7	83	9	203
2017	Science and technology	74	15	0	0	5	0	5	95	5	23
2017	Legal services	63	10	10	3	4	1	9	82	8	71
2017	Administration and operations	69	15	5	3	3	0	4	88	7	1651
2017	Human resources	74	11	6	1	2	1	5	90	4	469
2017	Financial management	70	11	8	3	2	1	5	86	5	270
2017	Procurement	83	10	3	1	3	0	1	94	4	80
2017	Real property	69	19	3	2	1	3	4	94	3	101
2017	Materiel management	71	19	1	1	0	4	4	97	1	47
2017	Information management	68	15	5	3	2	2	6	89	6	373
2017	Information technology	65	19	5	5	1	0	6	89	6	129
2017	Internal audit	83	8	4	0	0	0	4	96	0	24
2017	Data sciences	52	11	10	5	22	0	0	63	27	16
2017	Policy	67	19	11	1	2	0	1	87	3	103
2017	Project management	62	18	10	1	1	0	8	87	3	67
2017	Other services to the public	69	13	7	4	5	1	2	84	10	152
2017	None of the above	65	15	5	3	5	1	6	86	8	527

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	29	10	3	1	1	4	85	4	129
2017	Health care practitioners	55	24	13	1	0	0	7	85	2	60
2017	Federal regulators	54	32	3	0	6	0	5	91	6	37
2017	Compliance, inspection and enforcement	48	35	11	4	0	0	3	85	4	73
2017	Communications or public affairs	50	36	6	3	2	0	3	89	5	82
2017	Access to information and privacy	52	24	12	2	5	0	5	80	7	52
2017	Security	59	22	10	3	1	0	5	85	5	201
2017	Science and technology	76	10	6	5	3	0	0	87	8	23
2017	Legal services	51	30	12	1	3	0	3	83	4	71
2017	Administration and operations	50	32	11	3	2	0	2	84	5	1649
2017	Human resources	52	26	13	3	1	1	4	82	5	467
2017	Financial management	48	30	14	4	3	0	1	79	7	269
2017	Procurement	43	42	6	2	4	0	2	88	6	80
2017	Real property	53	31	9	4	2	1	1	85	6	99
2017	Materiel management	46	39	4	4	0	0	7	92	4	47
2017	Information management	46	34	10	6	1	0	4	83	7	372
2017	Information technology	51	29	9	3	4	0	4	83	7	129
2017	Internal audit	41	38	13	4	0	0	4	83	4	24
2017	Data sciences	42	15	32	6	6	0	0	57	11	16
2017	Policy	56	28	12	3	0	1	0	85	3	103
2017	Project management	44	37	8	6	1	0	3	84	7	66
2017	Other services to the public	60	27	7	3	1	1	1	89	4	152
2017	None of the above	55	25	11	3	2	1	4	83	5	526

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	27	35	11	3	0	1	51	14	131
2017	Health care practitioners	12	27	41	10	11	0	0	38	21	59
2017	Federal regulators	8	31	45	8	8	0	0	39	16	37
2017	Compliance, inspection and enforcement	16	30	31	15	8	0	0	46	22	74
2017	Communications or public affairs	9	22	43	18	8	0	0	31	26	82
2017	Access to information and privacy	11	17	40	20	7	0	5	29	29	52
2017	Security	29	34	27	6	3	0	0	64	9	203
2017	Science and technology	13	39	34	8	3	0	3	54	11	23
2017	Legal services	18	18	36	23	4	1	0	36	27	71
2017	Administration and operations	19	32	32	10	6	0	0	52	16	1653
2017	Human resources	18	33	33	11	5	0	1	51	15	473
2017	Financial management	17	27	41	10	5	0	0	45	14	269
2017	Procurement	6	31	44	15	4	0	0	37	19	81
2017	Real property	11	29	31	15	13	1	0	40	28	101
2017	Materiel management	19	44	18	16	4	0	0	63	19	47
2017	Information management	18	36	29	14	3	0	0	54	17	374
2017	Information technology	15	40	26	10	5	3	1	57	15	129
2017	Internal audit	13	37	33	12	0	0	4	52	13	24
2017	Data sciences	0	31	48	10	11	0	0	31	21	16
2017	Policy	20	32	34	10	3	1	0	53	13	103
2017	Project management	16	33	40	7	4	0	0	49	11	67
2017	Other services to the public	23	35	29	8	4	0	1	58	12	152
2017	None of the above	21	33	31	9	5	0	1	54	14	527

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	22	34	19	16	0	0	35	31	130
2017	Health care practitioners	18	20	39	20	3	0	0	23	38	60
2017	Federal regulators	8	21	40	25	6	0	0	30	30	37
2017	Compliance, inspection and enforcement	13	25	31	20	11	0	0	31	38	74
2017	Communications or public affairs	16	22	42	17	4	0	0	21	37	82
2017	Access to information and privacy	10	34	30	17	5	0	4	23	46	52
2017	Security	5	15	31	24	25	0	0	49	20	199
2017	Science and technology	8	5	19	22	46	0	0	68	13	23
2017	Legal services	12	23	32	19	13	1	0	32	36	70
2017	Administration and operations	11	18	35	23	12	0	1	35	29	1642
2017	Human resources	8	19	35	24	13	0	2	38	27	471
2017	Financial management	4	19	42	23	11	0	0	34	24	269
2017	Procurement	7	20	51	19	2	0	0	22	28	81
2017	Real property	12	33	27	17	11	0	0	28	45	101
2017	Materiel management	10	10	31	21	24	0	4	47	21	47
2017	Information management	6	17	38	26	13	0	0	39	23	370
2017	Information technology	10	11	35	28	16	1	0	43	22	129
2017	Internal audit	4	17	29	29	17	0	4	48	22	24
2017	Data sciences	23	28	27	11	11	0	0	22	51	15
2017	Policy	6	13	39	28	14	0	0	42	19	102
2017	Project management	7	10	53	19	7	5	0	27	17	67
2017	Other services to the public	5	16	44	19	16	0	0	35	21	153
2017	None of the above	9	14	36	22	17	0	2	39	24	523

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	27	21	11	14	1	1	25	75	131
2017	Health care practitioners	28	11	13	12	31	2	3	29	71	60
2017	Federal regulators	24	38	8	16	14	0	0	24	76	37
2017	Compliance, inspection and enforcement	22	15	19	13	23	8	1	24	76	74
2017	Communications or public affairs	21	12	18	15	28	5	1	22	78	82
2017	Access to information and privacy	21	25	12	10	26	7	0	23	77	52
2017	Security	20	24	19	14	23	0	0	20	80	203
2017	Science and technology	26	10	8	32	24	0	0	26	74	23
2017	Legal services	18	25	20	18	18	1	0	18	82	71
2017	Administration and operations	30	22	17	11	16	3	1	31	69	1651
2017	Human resources	21	28	22	13	13	2	0	22	78	473
2017	Financial management	24	24	20	14	17	2	0	24	76	271
2017	Procurement	17	26	31	14	10	2	0	17	83	81
2017	Real property	21	23	25	8	19	5	0	22	78	100
2017	Materiel management	24	13	29	15	15	4	0	25	75	47
2017	Information management	28	21	19	9	18	3	2	29	71	374
2017	Information technology	29	21	19	9	13	4	5	32	68	129
2017	Internal audit	30	17	21	16	13	0	4	31	69	24
2017	Data sciences	5	11	26	26	31	0	0	5	95	16
2017	Policy	28	19	26	10	15	1	0	29	71	103
2017	Project management	21	33	11	7	22	7	0	23	77	67
2017	Other services to the public	24	18	16	17	19	2	5	26	74	153
2017	None of the above	25	21	14	16	18	3	2	26	74	526

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	48	94
2017	Health care practitioners	36	40
2017	Federal regulators	31	27
2017	Compliance, inspection and enforcement	45	52
2017	Communications or public affairs	54	60
2017	Access to information and privacy	29	36
2017	Security	43	157
2017	Science and technology	36	19
2017	Legal services	31	56
2017	Administration and operations	32	1081
2017	Human resources	32	355
2017	Financial management	26	200
2017	Procurement	23	64
2017	Real property	25	74
2017	Materiel management	35	35
2017	Information management	32	257
2017	Information technology	29	82
2017	Internal audit	26	16
2017	Data sciences	51	15
2017	Policy	36	71
2017	Project management	34	50
2017	Other services to the public	35	106
2017	None of the above	37	368

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	32	94
2017	Health care practitioners	31	40
2017	Federal regulators	22	27
2017	Compliance, inspection and enforcement	37	52
2017	Communications or public affairs	34	60
2017	Access to information and privacy	32	36
2017	Security	34	157
2017	Science and technology	49	19
2017	Legal services	29	56
2017	Administration and operations	25	1081
2017	Human resources	27	355
2017	Financial management	34	200
2017	Procurement	19	64
2017	Real property	38	74
2017	Materiel management	35	35
2017	Information management	30	257
2017	Information technology	42	82
2017	Internal audit	69	16
2017	Data sciences	44	15
2017	Policy	42	71
2017	Project management	22	50
2017	Other services to the public	27	106
2017	None of the above	27	368

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	13	94
2017	Health care practitioners	22	40
2017	Federal regulators	15	27
2017	Compliance, inspection and enforcement	15	52
2017	Communications or public affairs	14	60
2017	Access to information and privacy	17	36
2017	Security	18	157
2017	Science and technology	3	19
2017	Legal services	15	56
2017	Administration and operations	18	1081
2017	Human resources	19	355
2017	Financial management	17	200
2017	Procurement	12	64
2017	Real property	11	74
2017	Materiel management	11	35
2017	Information management	19	257
2017	Information technology	27	82
2017	Internal audit	19	16
2017	Data sciences	40	15
2017	Policy	29	71
2017	Project management	21	50
2017	Other services to the public	27	106
2017	None of the above	17	368

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	40	94
2017	Health care practitioners	26	40
2017	Federal regulators	48	27
2017	Compliance, inspection and enforcement	42	52
2017	Communications or public affairs	52	60
2017	Access to information and privacy	52	36
2017	Security	43	157
2017	Science and technology	50	19
2017	Legal services	48	56
2017	Administration and operations	44	1081
2017	Human resources	40	355
2017	Financial management	38	200
2017	Procurement	48	64
2017	Real property	56	74
2017	Materiel management	54	35
2017	Information management	48	257
2017	Information technology	43	82
2017	Internal audit	37	16
2017	Data sciences	67	15
2017	Policy	51	71
2017	Project management	60	50
2017	Other services to the public	50	106
2017	None of the above	42	368

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	6	94
2017	Health care practitioners	10	40
2017	Federal regulators	8	27
2017	Compliance, inspection and enforcement	8	52
2017	Communications or public affairs	1	60
2017	Access to information and privacy	5	36
2017	Security	8	157
2017	Science and technology	4	19
2017	Legal services	4	56
2017	Administration and operations	5	1081
2017	Human resources	5	355
2017	Financial management	10	200
2017	Procurement	7	64
2017	Real property	4	74
2017	Materiel management	7	35
2017	Information management	6	257
2017	Information technology	7	82
2017	Internal audit	6	16
2017	Data sciences	5	15
2017	Policy	13	71
2017	Project management	4	50
2017	Other services to the public	6	106
2017	None of the above	3	368

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	39	94
2017	Health care practitioners	54	40
2017	Federal regulators	25	27
2017	Compliance, inspection and enforcement	45	52
2017	Communications or public affairs	47	60
2017	Access to information and privacy	35	36
2017	Security	37	157
2017	Science and technology	43	19
2017	Legal services	43	56
2017	Administration and operations	41	1081
2017	Human resources	44	355
2017	Financial management	46	200
2017	Procurement	47	64
2017	Real property	36	74
2017	Materiel management	42	35
2017	Information management	45	257
2017	Information technology	48	82
2017	Internal audit	43	16
2017	Data sciences	33	15
2017	Policy	39	71
2017	Project management	31	50
2017	Other services to the public	36	106
2017	None of the above	38	368

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Client contact centre	7	62	12	8	0	11	93
2017	Health care practitioners	0	51	23	10	7	9	40
2017	Federal regulators	3	50	25	11	8	3	28
2017	Compliance, inspection and enforcement	8	26	20	21	4	21	53
2017	Communications or public affairs	1	42	25	10	5	16	60
2017	Access to information and privacy	9	37	24	14	0	17	36
2017	Security	6	47	14	11	3	19	157
2017	Science and technology	0	29	21	35	0	15	19
2017	Legal services	5	58	13	5	5	13	56
2017	Administration and operations	5	47	17	11	6	14	1070
2017	Human resources	5	49	17	11	5	12	346
2017	Financial management	4	50	17	9	4	17	197
2017	Procurement	8	51	25	3	2	12	63
2017	Real property	1	41	20	15	5	16	72
2017	Materiel management	12	43	22	4	0	20	33
2017	Information management	3	43	21	15	5	13	253
2017	Information technology	4	46	15	10	5	21	83
2017	Internal audit	0	19	38	6	18	19	16
2017	Data sciences	0	6	45	33	11	5	15
2017	Policy	4	45	20	10	5	16	70
2017	Project management	6	37	25	11	4	17	49
2017	Other services to the public	4	45	19	9	4	20	105
2017	None of the above	3	49	13	13	4	18	345

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	29	14	14	12	1	8	56	29	96
2017	Health care practitioners	7	31	13	19	25	3	3	40	47	40
2017	Federal regulators	7	22	22	25	14	0	10	32	44	28
2017	Compliance, inspection and enforcement	7	22	11	11	38	0	10	33	55	53
2017	Communications or public affairs	6	21	19	10	35	2	6	29	50	60
2017	Access to information and privacy	15	14	18	6	35	0	12	33	47	36
2017	Security	13	22	13	18	20	2	13	41	44	159
2017	Science and technology	31	10	12	15	28	0	4	43	45	19
2017	Legal services	20	19	8	15	28	3	7	42	48	57
2017	Administration and operations	12	20	16	16	24	3	10	37	45	1096
2017	Human resources	19	26	15	10	18	1	10	51	32	358
2017	Financial management	14	25	15	10	21	2	12	46	36	202
2017	Procurement	10	28	21	7	18	4	12	45	30	65
2017	Real property	13	26	20	9	24	1	7	43	36	74
2017	Materiel management	4	37	14	16	17	5	7	46	38	35
2017	Information management	14	22	13	14	24	2	13	41	44	258
2017	Information technology	16	27	16	12	19	3	8	48	34	84
2017	Internal audit	0	25	19	13	38	0	6	26	54	16
2017	Data sciences	28	17	22	11	16	0	6	48	29	15
2017	Policy	21	22	13	19	18	0	7	46	40	71
2017	Project management	13	21	12	8	33	0	13	39	47	50
2017	Other services to the public	14	32	15	10	21	2	5	50	34	106
2017	None of the above	14	19	19	13	27	1	6	36	44	368

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	3	21	11	13	42	4	7	26	61	96
2017	Health care practitioners	0	2	15	20	63	0	0	2	82	40
2017	Federal regulators	0	4	7	21	64	0	3	4	88	28
2017	Compliance, inspection and enforcement	2	7	9	13	62	4	3	10	80	52
2017	Communications or public affairs	2	10	8	18	54	2	5	13	78	60
2017	Access to information and privacy	0	10	16	12	53	2	7	11	71	36
2017	Security	7	13	13	16	47	2	2	21	66	156
2017	Science and technology	4	0	15	4	74	3	0	4	80	19
2017	Legal services	8	7	5	8	64	5	3	16	78	57
2017	Administration and operations	3	9	10	18	55	2	4	13	76	1096
2017	Human resources	4	9	9	16	56	1	6	14	77	357
2017	Financial management	1	7	10	18	55	1	9	8	81	202
2017	Procurement	2	9	17	18	48	2	6	12	71	65
2017	Real property	3	5	7	21	62	1	1	8	85	74
2017	Materiel management	2	16	14	21	37	10	0	20	65	35
2017	Information management	1	12	11	14	57	1	3	14	75	258
2017	Information technology	4	8	18	13	55	0	3	12	70	84
2017	Internal audit	0	13	6	6	68	0	6	13	80	16
2017	Data sciences	0	6	0	16	78	0	0	6	94	15
2017	Policy	0	6	8	21	54	0	11	7	84	71
2017	Project management	2	15	11	23	45	2	2	17	71	50
2017	Other services to the public	4	12	8	18	54	1	3	16	76	106
2017	None of the above	3	11	10	21	52	1	2	14	75	368

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Royal Canadian Mounted Police by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.