2017 Public Service Employee Survey Results by Theme for Natural Resources Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	36	17	8	1	0	0	74	10	62
2017	Non-shift worker	35	45	10	7	3	0	0	80	10	2643
2014	Shift worker	32	50	9	7	3	0	0	81	10	86
2014	Non-shift worker	30	45	11	9	4	0	0	75	14	2882
2011	Shift worker	30	46	17	5	2	0	1	76	7	106
2011	Non-shift worker	35	41	11	8	5	0	0	76	13	3208
2008	Shift worker	36	45	15	2	1	1	0	81	4	86
2008	Non-shift worker	37	42	10	7	4	0	0	79	11	3144

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	38	12	9	3	0	0	75	12	61
2017	Non-shift worker	32	37	13	11	7	0	0	69	18	2641

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	38	11	5	0	0	84	5	62
2017	Non-shift worker	53	35	8	3	1	0	88	4	2635
2014	Shift worker	52	33	11	3	2	0	84	5	86
2014	Non-shift worker	59	30	7	3	1	0	89	4	2880
2011	Shift worker	48	36	11	4	0	1	85	4	105
2011	Non-shift worker	58	30	7	3	1	0	89	4	3214

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	37	8	7	1	0	0	84	8	62
2017	Non-shift worker	42	40	10	5	3	0	0	82	8	2632
2014	Shift worker	37	49	8	5	1	0	0	86	6	86
2014	Non-shift worker	38	40	11	7	3	0	0	79	10	2880
2011	Shift worker	40	47	7	5	0	0	1	88	5	106
2011	Non-shift worker	40	42	9	6	3	0	0	83	9	3217
2008	Shift worker	40	48	5	5	1	1	0	89	6	88
2008	Non-shift worker	43	42	7	5	2	0	0	85	7	3155

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	42	11	7	4	0	0	78	11	62
2017	Non-shift worker	35	34	16	8	5	1	0	70	14	2641
2014	Shift worker	32	41	14	9	4	0	0	73	13	86
2014	Non-shift worker	28	36	18	11	6	1	0	64	17	2882
2011	Shift worker	30	40	21	6	2	2	1	71	8	105
2011	Non-shift worker	28	36	18	10	6	1	0	66	16	3212

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	49	14	2	4	0	0	80	6	62
2017	Non-shift worker	34	37	16	9	4	0	0	71	13	2641
2014	Shift worker	32	35	17	7	8	1	0	68	15	86
2014	Non-shift worker	27	37	18	11	6	0	0	64	18	2880
2011	Shift worker	24	42	20	12	1	1	1	67	13	104
2011	Non-shift worker	27	38	17	11	6	1	0	66	17	3206
2008	Shift worker	34	40	12	11	1	0	1	76	12	89
2008	Non-shift worker	28	41	15	10	5	0	0	70	15	3151

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	32	9	10	10	8	0	68	22	62
2017	Non-shift worker	31	27	18	11	7	5	1	62	19	2639
2014	Shift worker	23	33	24	10	4	4	1	59	15	86
2014	Non-shift worker	29	26	20	11	8	5	1	58	21	2879
2011	Shift worker	28	29	21	6	8	5	3	62	15	105
2011	Non-shift worker	29	28	18	11	8	5	1	61	20	3210
2008	Shift worker	29	31	12	8	7	10	2	69	17	89
2008	Non-shift worker	28	29	20	11	7	4	1	60	19	3152

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	31	11	5	2	1	0	82	7	62
2017	Non-shift worker	46	29	12	6	4	2	1	77	11	2642
2014	Shift worker	39	42	7	7	2	3	0	83	10	86
2014	Non-shift worker	43	30	11	7	5	2	1	75	13	2882
2011	Shift worker	39	34	15	5	3	1	3	76	9	106
2011	Non-shift worker	42	31	12	7	5	2	1	75	13	3215
2008	Shift worker	34	42	7	6	2	6	1	83	9	88
2008	Non-shift worker	42	31	10	7	6	3	1	76	13	3155

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	31	15	8	2	2	0	75	10	62
2017	Non-shift worker	43	32	11	8	5	1	0	76	13	2638
2014	Shift worker	35	47	9	6	4	0	0	81	10	86
2014	Non-shift worker	41	33	10	9	6	1	0	75	15	2880
2011	Shift worker	42	31	11	10	4	1	1	74	15	106
2011	Non-shift worker	38	35	11	10	6	1	0	73	16	3213
2008	Shift worker	32	44	8	7	7	2	0	78	14	89
2008	Non-shift worker	37	35	11	9	7	1	0	73	16	3152

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	28	14	9	2	0	75	11	61
2017	Non-shift worker	49	28	10	7	5	0	77	13	2641
2014	Shift worker	47	34	11	3	5	0	81	8	86
2014	Non-shift worker	47	29	11	7	5	1	77	12	2882

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	38	10	10	3	12	0	75	14	62
2017	Non-shift worker	25	33	16	10	6	9	0	64	18	2644
2014	Shift worker	19	33	19	7	9	13	0	60	19	86
2014	Non-shift worker	23	33	17	10	6	11	0	63	18	2882
2011	Shift worker	31	24	18	5	9	12	2	64	15	106
2011	Non-shift worker	23	30	19	9	8	11	1	59	19	3209

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	41	10	8	9	6	0	71	18	62
2017	Non-shift worker	22	33	18	14	9	4	0	58	24	2639
2014	Shift worker	15	37	21	15	6	6	0	55	23	86
2014	Non-shift worker	19	31	20	16	10	3	0	52	27	2881
2011	Shift worker	25	28	21	9	10	6	2	57	20	105
2011	Non-shift worker	18	31	19	16	13	3	0	51	29	3205
2008	Shift worker	19	35	22	4	7	14	0	62	12	89
2008	Non-shift worker	21	31	19	15	11	3	0	53	27	3155

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	38	16	6	7	12	0	66	16	62
2017	Non-shift worker	15	29	20	16	11	8	0	49	30	2641
2014	Shift worker	13	26	20	20	7	14	0	46	31	86
2014	Non-shift worker	12	28	21	19	13	7	0	43	34	2881
2011	Shift worker	16	25	28	16	6	8	1	45	24	105
2011	Non-shift worker	10	28	21	19	13	8	0	41	36	3207
2008	Shift worker	10	36	21	9	5	18	1	57	17	89
2008	Non-shift worker	9	30	20	21	12	7	0	43	36	3155

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	35	14	11	7	12	0	63	20	62
2017	Non-shift worker	20	28	17	15	13	8	0	52	30	2641
2014	Shift worker	20	20	22	9	15	15	0	47	27	85
2014	Non-shift worker	18	28	18	16	14	6	0	50	31	2881
2011	Shift worker	19	28	21	12	7	12	1	54	22	104
2011	Non-shift worker	18	32	17	13	13	7	0	53	28	3210
2008	Shift worker	10	33	22	6	8	21	0	55	17	89
2008	Non-shift worker	14	31	17	15	13	10	0	49	31	3151

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	33	15	14	8	9	0	59	24	62
2017	Non-shift worker	16	31	19	19	11	4	0	49	32	2644
2014	Shift worker	13	30	23	23	8	3	0	44	32	86
2014	Non-shift worker	13	31	19	20	14	3	0	45	35	2881
2011	Shift worker	13	41	22	11	9	3	1	56	21	104
2011	Non-shift worker	11	31	18	20	16	3	0	44	37	3204
2008	Shift worker	20	35	19	10	6	9	0	62	18	89
2008	Non-shift worker	13	32	17	22	12	3	0	47	35	3153

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	45	16	9	3	0	0	73	12	62
2017	Non-shift worker	28	36	15	12	8	0	0	64	20	2640
2014	Shift worker	25	34	19	14	7	1	0	60	21	86
2014	Non-shift worker	22	36	16	14	11	0	0	58	25	2880
2011	Shift worker	29	42	15	7	5	0	3	72	13	106
2011	Non-shift worker	22	39	16	12	9	0	0	62	21	3215

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	45	4	12	3	0	0	81	14	61
2017	Non-shift worker	30	41	12	11	6	0	0	71	17	2641

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	24	19	10	7	21	2	52	23	62
2017	Non-shift worker	12	20	17	16	11	21	3	41	36	2638
2014	Shift worker	18	17	18	20	5	20	2	44	33	86
2014	Non-shift worker	11	20	19	17	12	17	4	39	37	2877

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	41	12	7	6	0	0	75	13	62
2017	Non-shift worker	39	35	11	9	5	0	0	75	14	2638
2014	Shift worker	29	45	11	8	6	0	0	74	15	86
2014	Non-shift worker	39	35	11	8	6	1	0	75	14	2882
2011	Shift worker	36	38	16	6	2	0	2	76	8	106
2011	Non-shift worker	36	36	11	9	6	1	0	74	16	3212
2008	Shift worker	35	38	17	7	4	0	0	73	10	89
2008	Non-shift worker	35	35	12	9	7	0	1	71	17	3151

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	20	32	19	11	4	4	8	60	18	748
2014	Shift worker	0	22	29	25	8	9	8	26	40	13
2014	Non-shift worker	23	34	16	8	6	4	9	66	16	832

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	39	8	11	4	0	0	77	15	62
2017	Non-shift worker	35	35	11	10	6	2	1	72	17	2643
2014	Shift worker	33	46	11	5	3	2	1	81	8	86
2014	Non-shift worker	33	36	11	11	5	2	3	72	17	2882
2011	Shift worker	34	37	10	7	6	2	4	76	14	106
2011	Non-shift worker	33	34	12	10	6	3	3	71	17	3214
2008	Shift worker	32	40	11	8	4	4	1	77	12	89
2008	Non-shift worker	33	37	11	9	5	3	2	74	15	3154

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	33	16	9	4	8	1	67	15	62
2017	Non-shift worker	29	29	12	10	7	11	1	66	20	2640
2014	Shift worker	33	39	6	7	4	10	0	80	13	86
2014	Non-shift worker	31	26	14	9	8	10	3	65	19	2883
2011	Shift worker	23	35	14	6	9	8	4	67	17	106
2011	Non-shift worker	34	26	12	9	7	9	3	68	19	3210
2008	Shift worker	35	28	12	7	3	13	1	74	12	89
2008	Non-shift worker	36	27	12	8	6	8	2	71	16	3152

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	33	4	13	10	0	0	73	23	62
2017	Non-shift worker	29	41	14	10	5	0	1	71	16	2641
2014	Shift worker	20	34	22	18	4	0	1	54	23	86
2014	Non-shift worker	26	38	14	14	7	0	1	65	21	2879
2011	Shift worker	25	39	16	12	2	2	3	68	15	106
2011	Non-shift worker	28	39	15	10	6	0	1	68	16	3212
2008	Shift worker	39	36	10	9	4	0	1	76	14	89
2008	Non-shift worker	29	40	16	9	4	0	2	71	13	3158

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	35	12	4	4	0	80	8	62
2017	Non-shift worker	45	39	7	6	3	0	84	8	2643
2014	Shift worker	42	41	10	6	1	0	83	7	86
2014	Non-shift worker	41	40	9	7	3	0	82	9	2883
2011	Shift worker	31	45	16	6	1	1	77	7	106
2011	Non-shift worker	45	36	9	6	3	0	81	10	3212
2008	Shift worker	35	47	8	5	4	1	83	9	89
2008	Non-shift worker	43	39	8	7	3	0	83	9	3158

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	45	7	6	0	0	87	6	62
2017	Non-shift worker	51	36	5	5	2	0	88	7	2639
2014	Shift worker	41	37	11	10	0	0	79	10	86
2014	Non-shift worker	47	37	6	6	3	0	85	9	2881
2011	Shift worker	38	44	9	6	1	2	84	8	106
2011	Non-shift worker	50	36	6	5	2	0	87	7	3212
2008	Shift worker	34	44	17	6	0	0	78	6	89
2008	Non-shift worker	46	42	6	4	2	0	88	6	3157

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	52	12	9	9	0	0	70	18	62
2017	Non-shift worker	20	33	17	15	11	4	0	55	28	2637
2014	Shift worker	13	31	16	23	11	6	0	47	36	86
2014	Non-shift worker	17	31	17	18	14	3	1	49	33	2882
2011	Shift worker	21	32	27	3	6	8	3	60	10	106
2011	Non-shift worker	20	34	16	15	13	2	0	55	29	3213
2008	Shift worker	24	36	19	6	6	6	2	66	13	89
2008	Non-shift worker	21	35	17	15	10	2	1	57	25	3151

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	39	15	17	9	0	10	56	28	62
2017	Non-shift worker	16	24	14	18	21	3	3	43	42	2639
2014	Shift worker	11	16	18	20	23	8	4	31	49	85
2014	Non-shift worker	12	21	14	20	27	2	3	36	50	2879
2011	Shift worker	10	18	16	23	21	4	8	32	50	106
2011	Non-shift worker	13	22	14	21	25	2	2	37	48	3207
2008	Shift worker	12	32	15	19	11	6	5	50	33	88
2008	Non-shift worker	15	28	13	19	21	2	2	45	41	3147

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	42	13	6	3	2	0	78	9	62
2017	Non-shift worker	33	40	11	10	5	0	0	73	15	2631
2014	Shift worker	18	46	13	9	13	0	0	65	22	86
2014	Non-shift worker	24	43	13	12	8	0	0	67	20	2880
2011	Shift worker	29	42	15	5	6	0	3	73	11	105
2011	Non-shift worker	31	41	12	9	6	0	0	72	16	3209

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	31	10	9	4	77	13	62
2017	Non-shift worker	40	35	12	8	5	76	13	2631
2014	Shift worker	31	33	24	7	6	64	12	86
2014	Non-shift worker	33	36	13	11	6	70	18	2882

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	44	14	6	3	0	0	77	9	62
2017	Non-shift worker	31	37	14	11	5	0	1	69	16	2636
2014	Shift worker	29	43	14	11	2	0	0	72	14	86
2014	Non-shift worker	27	36	16	13	7	1	1	64	20	2879
2011	Shift worker	27	45	20	4	1	0	3	75	5	106
2011	Non-shift worker	32	40	14	8	4	1	1	73	13	3217

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	56	15	6	4	1	0	74	11	62
2017	Non-shift worker	21	39	19	10	6	5	1	63	17	2639

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	38	3	9	0	0	5	87	9	62
2017	Non-shift worker	44	32	10	8	5	0	1	77	13	2637
2014	Shift worker	36	32	13	15	1	1	1	70	17	86
2014	Non-shift worker	39	33	13	8	5	0	1	73	14	2881
2011	Shift worker	37	30	16	5	4	0	8	73	10	105
2011	Non-shift worker	40	36	11	8	4	0	1	77	12	3215

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	26	6	8	5	0	18	76	17	62
2017	Non-shift worker	25	20	13	14	13	3	13	53	32	2640
2014	Shift worker	17	37	9	12	12	3	11	62	27	86
2014	Non-shift worker	21	22	13	14	17	2	12	50	36	2883
2011	Shift worker	22	29	9	9	13	1	17	62	26	106
2011	Non-shift worker	23	24	13	14	14	3	11	54	32	3217
2008	Shift worker	22	22	14	16	8	4	14	54	29	89
2008	Non-shift worker	25	22	10	13	17	2	10	53	35	3155

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	41	11	3	3	0	1	83	6	61
2017	Non-shift worker	32	36	17	9	5	0	1	68	14	2645
2014	Shift worker	34	40	20	3	2	0	0	75	5	86
2014	Non-shift worker	28	36	17	10	7	0	1	65	17	2882
2011	Shift worker	32	36	19	10	3	0	1	69	12	106
2011	Non-shift worker	25	36	20	11	7	0	1	62	18	3213
2008	Shift worker	33	33	18	7	7	1	1	68	14	89
2008	Non-shift worker	23	36	21	12	7	0	1	59	20	3157

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	30	6	12	1	10	4	78	15	62
2017	Non-shift worker	52	24	7	5	4	4	4	83	9	2635
2014	Shift worker	43	30	9	5	5	5	2	79	11	86
2014	Non-shift worker	52	24	8	4	4	4	4	82	9	2882
2011	Shift worker	38	31	8	6	4	3	10	80	11	105
2011	Non-shift worker	48	28	9	5	4	3	3	81	10	3214

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	31	37	31	62
2017	Non-shift worker	27	40	33	2644
2014	Shift worker	41	32	27	86
2014	Non-shift worker	26	40	34	2879
2011	Shift worker	27	37	36	106
2011	Non-shift worker	26	42	33	3218

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Shift worker	21	9	14	0	56	0	18
2017	Non-shift worker	18	17	36	6	16	6	701
2014	Shift worker	8	27	11	16	9999	38	30
2014	Non-shift worker	19	22	37	11	9999	12	771
2011	Shift worker	8	22	33	7	9999	31	29
2011	Non-shift worker	22	22	34	12	9999	10	840

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	48	10	4	2	2	0	84	6	62
2017	Non-shift worker	41	39	10	7	3	1	0	80	10	2641
2014	Shift worker	33	41	8	9	5	3	0	77	15	86
2014	Non-shift worker	38	40	12	6	3	1	0	79	9	2880
2011	Shift worker	32	45	12	5	4	0	2	79	9	105
2011	Non-shift worker	38	41	11	6	3	0	0	80	9	3216
2008	Shift worker	32	43	14	4	5	2	0	77	9	88
2008	Non-shift worker	41	39	10	6	3	1	0	81	9	3151

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	42	21	4	5	2	0	69	9	61
2017	Non-shift worker	21	42	20	11	4	2	0	64	16	2638
2014	Shift worker	18	42	21	10	6	3	0	61	17	86
2014	Non-shift worker	21	42	19	10	5	2	0	65	16	2882
2011	Shift worker	20	42	20	10	4	3	2	64	15	105
2011	Non-shift worker	20	41	17	12	7	3	0	62	20	3213

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	31	29	11	14	2	7	28	41	61
2017	Non-shift worker	9	23	37	20	8	0	3	29	33	2627
2014	Shift worker	10	25	35	19	6	2	2	26	37	86
2014	Non-shift worker	10	26	39	16	6	1	2	23	37	2874
2011	Shift worker	11	26	37	13	9	1	3	23	39	106
2011	Non-shift worker	11	28	35	16	6	1	2	23	41	3200
2008	Shift worker	10	32	28	21	4	2	2	26	45	89
2008	Non-shift worker	9	28	38	17	5	0	2	23	39	3150

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	18	25	19	18	8	4	42	30	61
2017	Non-shift worker	8	17	28	25	15	3	5	43	27	2623
2014	Shift worker	8	26	15	24	16	6	5	45	38	86
2014	Non-shift worker	10	19	32	22	11	3	3	35	31	2868
2011	Shift worker	12	20	21	21	17	5	4	42	35	106
2011	Non-shift worker	11	21	28	23	11	2	3	36	34	3200
2008	Shift worker	13	18	21	23	15	7	3	42	34	89
2008	Non-shift worker	9	21	30	23	10	3	3	36	33	3142

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	17	26	10	9	13	5	23	46	61
2017	Non-shift worker	20	26	28	12	7	2	4	20	49	2631
2014	Shift worker	33	23	22	7	9	2	4	17	59	86
2014	Non-shift worker	29	29	25	9	4	1	3	14	61	2872
2011	Shift worker	22	33	20	12	6	1	6	19	60	106
2011	Non-shift worker	22	26	28	12	7	2	3	20	50	3200
2008	Shift worker	17	26	22	11	12	5	7	27	49	89
2008	Non-shift worker	19	27	29	14	6	2	3	21	49	3141

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	11	28	21	24	6	3	50	19	61
2017	Non-shift worker	9	17	31	26	13	0	3	40	27	2615
2014	Shift worker	14	12	28	26	18	0	2	45	26	86
2014	Non-shift worker	9	19	36	25	9	1	3	34	28	2863
2011	Shift worker	8	21	34	14	16	1	7	32	31	106
2011	Non-shift worker	10	18	34	23	10	1	3	35	30	3198
2008	Shift worker	9	24	30	13	18	2	5	33	36	88
2008	Non-shift worker	8	19	35	25	10	1	3	36	28	3139

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	15	22	24	17	2	8	45	30	61
2017	Non-shift worker	19	23	28	16	10	1	3	27	44	2629
2014	Shift worker	22	15	19	17	13	8	6	35	43	86
2014	Non-shift worker	23	27	28	13	6	1	3	19	51	2874
2011	Shift worker	10	28	30	16	10	1	4	28	40	105
2011	Non-shift worker	22	26	27	13	7	1	3	22	50	3205
2008	Shift worker	12	19	24	16	18	3	8	37	35	89
2008	Non-shift worker	18	26	28	16	8	1	3	25	46	3148

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	10	23	22	19	12	6	49	23	62
2017	Non-shift worker	10	16	25	25	16	3	6	44	29	2630
2014	Shift worker	14	10	16	26	20	10	5	54	27	86
2014	Non-shift worker	7	15	26	29	14	2	7	47	24	2873
2011	Shift worker	8	11	17	27	23	6	8	58	22	106
2011	Non-shift worker	8	15	26	26	16	2	7	45	26	3196
2008	Shift worker	8	10	19	30	18	5	10	57	21	89
2008	Non-shift worker	9	18	26	23	14	3	7	42	30	3144

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	14	31	13	12	12	5	30	32	61
2017	Non-shift worker	18	25	30	13	7	2	4	22	47	2624
2014	Shift worker	17	26	21	17	11	7	2	30	47	86
2014	Non-shift worker	25	27	28	11	5	1	3	16	55	2877

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	48	31	7	1	12	0	80	13	62
2017	Non-shift worker	42	31	10	9	7	1	74	16	2641
2014	Shift worker	42	37	10	4	6	1	79	11	86
2014	Non-shift worker	41	31	9	10	8	1	73	17	2883

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	36	5	6	3	86	9	62
2017	Non-shift worker	47	35	7	7	3	82	10	2638
2014	Shift worker	41	41	11	3	3	82	7	86
2014	Non-shift worker	43	38	9	6	3	82	9	2882

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	46	8	1	3	3	87	5	61
2017	Non-shift worker	37	36	15	4	2	7	78	6	2638
2014	Shift worker	38	40	9	3	0	9	86	3	86
2014	Non-shift worker	40	35	13	3	2	6	81	5	2881

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	44	7	4	1	2	0	87	6	62
2017	Non-shift worker	38	40	12	4	2	3	0	81	7	2642
2014	Shift worker	36	46	9	5	0	4	0	86	5	86
2014	Non-shift worker	40	37	12	4	3	3	0	80	7	2878
2011	Shift worker	36	43	12	3	1	6	1	84	4	105
2011	Non-shift worker	31	41	14	5	4	4	0	76	9	3202

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	43	7	7	0	0	0	87	7	62
2017	Non-shift worker	44	38	10	5	3	0	0	82	8	2642
2014	Shift worker	41	44	9	2	3	1	0	86	5	86
2014	Non-shift worker	44	36	11	5	3	1	0	80	9	2877
2011	Shift worker	40	41	11	5	2	1	1	82	7	105
2011	Non-shift worker	38	37	13	6	5	1	0	76	11	3207
2008	Shift worker	44	46	2	4	3	1	0	90	7	89
2008	Non-shift worker	35	41	12	7	4	1	0	76	12	3154

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	37	11	8	6	9	8	70	17	62
2017	Non-shift worker	27	31	15	9	8	6	4	64	20	2643
2014	Shift worker	33	32	11	6	4	11	3	75	12	86
2014	Non-shift worker	30	30	14	10	8	5	3	65	19	2883

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	40	15	1	3	5	0	80	4	62
2017	Non-shift worker	36	42	12	4	1	5	0	82	5	2630
2014	Shift worker	21	46	12	3	3	14	0	79	7	86
2014	Non-shift worker	37	40	11	5	2	5	0	81	7	2880
2011	Shift worker	21	50	15	4	2	5	4	78	6	105
2011	Non-shift worker	36	38	14	4	2	6	1	79	7	3207

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	47	6	14	5	2	1	74	20	62
2017	Non-shift worker	30	38	12	10	5	4	1	72	15	2632
2014	Shift worker	21	43	12	12	6	5	1	68	19	86
2014	Non-shift worker	34	38	11	8	4	4	1	76	13	2879
2011	Shift worker	22	36	16	11	8	4	3	62	20	106
2011	Non-shift worker	31	36	12	9	6	5	1	72	16	3206
2008	Shift worker	23	30	16	8	8	12	2	63	18	89
2008	Non-shift worker	29	34	13	11	6	6	2	67	19	3152

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	38	19	13	4	10	2	58	20	62
2017	Non-shift worker	21	35	20	12	6	5	1	60	19	2635
2014	Shift worker	17	35	23	5	9	11	1	59	16	86
2014	Non-shift worker	24	34	19	11	5	5	1	62	18	2881
2011	Shift worker	9	31	27	11	7	11	4	47	21	105
2011	Non-shift worker	17	35	20	11	7	7	1	57	20	3207

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	32	19	12	8	10	1	56	22	62
2017	Non-shift worker	16	23	16	14	13	13	3	47	33	2634
2014	Shift worker	10	21	25	15	10	18	0	38	31	86
2014	Non-shift worker	15	21	17	16	16	12	2	42	37	2880
2011	Shift worker	13	22	21	9	14	19	3	45	29	106
2011	Non-shift worker	14	21	18	15	14	15	3	43	36	3211

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	41	3	13	0	0	84	13	62
2017	Non-shift worker	34	46	4	11	4	0	80	15	2644
2014	Shift worker	38	44	13	2	3	0	82	5	86
2014	Non-shift worker	34	47	5	9	4	0	81	13	2882
2011	Shift worker	46	40	5	6	3	1	86	9	106
2011	Non-shift worker	41	43	4	9	3	0	84	11	3217
2008	Shift worker	47	38	6	9	0	0	85	9	89
2008	Non-shift worker	44	42	4	7	3	0	86	10	3159

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	47	3	6	2	0	90	7	62
2017	Non-shift worker	45	37	6	8	4	0	82	12	2641
2014	Shift worker	36	45	9	7	2	0	81	10	86
2014	Non-shift worker	46	33	7	8	6	0	79	14	2880
2011	Shift worker	41	39	11	7	2	1	80	8	105
2011	Non-shift worker	47	34	7	8	4	0	81	12	3213

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	58	31	6	5	0	0	89	5	62
2017	Non-shift worker	56	32	6	5	1	0	88	6	2632
2014	Shift worker	44	41	10	3	1	1	86	4	86
2014	Non-shift worker	49	36	7	5	2	0	85	8	2879

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	20	7	6	3	0	1	84	9	62
2017	Non-shift worker	68	22	5	2	1	1	1	91	3	2630
2014	Shift worker	58	30	4	6	1	1	0	89	7	86
2014	Non-shift worker	67	21	5	3	1	1	1	90	4	2880
2011	Shift worker	50	28	12	7	1	0	3	80	8	105
2011	Non-shift worker	69	19	5	3	2	1	1	90	5	3212
2008	Shift worker	50	30	7	9	3	0	0	80	13	89
2008	Non-shift worker	71	19	4	3	1	1	1	91	5	3152

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	54	26	7	10	3	0	0	80	13	62
2017	Non-shift worker	64	20	6	7	3	0	0	84	10	2642
2014	Shift worker	45	30	9	11	6	0	0	75	17	86
2014	Non-shift worker	62	20	6	7	3	0	1	83	11	2878
2011	Shift worker	34	22	10	20	11	1	2	58	32	106
2011	Non-shift worker	64	18	5	8	4	0	1	84	12	3206
2008	Shift worker	39	26	6	19	9	0	0	65	28	89
2008	Non-shift worker	65	17	5	8	3	0	1	83	11	3155

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	32	4	4	3	0	2	88	7	62
2017	Non-shift worker	67	18	6	5	2	0	2	87	7	2645
2014	Shift worker	51	28	7	9	3	1	1	81	12	86
2014	Non-shift worker	68	18	5	5	2	0	2	88	7	2882
2011	Shift worker	45	27	4	12	6	0	6	77	19	106
2011	Non-shift worker	66	18	6	4	3	0	3	86	8	3208
2008	Shift worker	43	19	8	13	9	1	7	67	24	89
2008	Non-shift worker	66	16	5	5	3	0	5	86	9	3158

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	73	22	4	0	1	0	0	95	1	62
2017	Non-shift worker	80	11	3	2	1	0	2	93	3	2639
2014	Shift worker	72	22	2	0	4	0	0	94	4	86
2014	Non-shift worker	79	11	4	2	2	0	3	93	3	2877
2011	Shift worker	81	7	3	3	2	0	4	92	5	106
2011	Non-shift worker	78	12	4	2	2	0	3	92	4	3211
2008	Shift worker	67	12	7	4	4	1	3	83	9	89
2008	Non-shift worker	79	8	4	2	2	0	4	92	5	3153

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	27	8	6	2	0	5	83	8	61
2017	Non-shift worker	56	23	9	6	2	1	3	83	8	2641
2014	Shift worker	41	33	9	8	3	2	5	79	11	86
2014	Non-shift worker	55	25	9	5	2	1	3	83	8	2882

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	34	3	1	3	7	0	92	4	62
2017	Non-shift worker	65	21	6	2	1	4	2	90	3	2638
2014	Shift worker	53	35	3	5	0	4	0	92	5	86
2014	Non-shift worker	62	22	6	2	2	4	3	90	4	2875
2011	Shift worker	49	30	10	4	2	2	4	84	6	106
2011	Non-shift worker	62	20	7	3	1	2	4	88	4	3204
2008	Shift worker	54	27	8	4	2	3	1	84	7	89
2008	Non-shift worker	63	20	8	2	1	2	4	89	3	3151

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	8	92	62
2017	Non-shift worker	18	82	2641
2014	Shift worker	19	81	86
2014	Non-shift worker	16	84	2879

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	47	468
2014	Shift worker	69	12
2014	Non-shift worker	47	452

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	64	468
2014	Shift worker	38	12
2014	Non-shift worker	63	452

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	468
2014	Shift worker	0	12
2014	Non-shift worker	9	452

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2014	Shift worker	0	12
2014	Non-shift worker	0	452

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	468
2014	Shift worker	0	12
2014	Non-shift worker	3	452

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	468
2014	Shift worker	0	12
2014	Non-shift worker	3	452

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	468
2014	Shift worker	0	12
2014	Non-shift worker	4	452

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	39	468
2014	Non-shift worker	41	453

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	38	468
2014	Non-shift worker	41	453

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	45	468
2014	Shift worker	31	12
2014	Non-shift worker	49	453

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	38	468
2014	Non-shift worker	39	453

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	34	468
2014	Non-shift worker	36	453

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	54	468
2014	Shift worker	77	12
2014	Non-shift worker	51	453

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	29	468
2014	Shift worker	28	12
2014	Non-shift worker	29	453

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2014	Shift worker	0	12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	468
2014	Non-shift worker	7	453

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	468
2014	Shift worker	0	12
2014	Non-shift worker	11	453

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	44	468
2014	Non-shift worker	47	453

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	26	468
2014	Non-shift worker	27	453

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	468
2014	Non-shift worker	14	453

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	55	468
2014	Shift worker	28	12
2014	Non-shift worker	59	453

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	28	468
2014	Non-shift worker	29	453

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	468
2014	Shift worker	0	12
2014	Non-shift worker	11	453

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	20	468
2014	Non-shift worker	17	453

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	468
2014	Non-shift worker	12	453

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	468
2014	Non-shift worker	3	453

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	468
2014	Shift worker	0	12
2014	Non-shift worker	12	453

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	468
2014	Shift worker	0	12
2014	Non-shift worker	11	453

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	25	468
2014	Non-shift worker	22	453

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	444
2014	Shift worker	0	10
2014	Non-shift worker	13	437

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	22	444
2014	Non-shift worker	19	437

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	444
2014	Shift worker	0	10
2014	Non-shift worker	10	437

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	444
2014	Non-shift worker	7	437

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	444
2014	Non-shift worker	12	437

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	444
2014	Non-shift worker	12	437

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	444
2014	Non-shift worker	10	437

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	444
2014	Non-shift worker	6	437

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	444
2014	Shift worker	0	10
2014	Non-shift worker	12	437

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	24	444
2014	Non-shift worker	31	437

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	444
2014	Non-shift worker	11	437

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	44	444
2014	Non-shift worker	47	437

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2014	Shift worker	0	10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	52	444
2014	Non-shift worker	56	437

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	444

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	444
2014	Non-shift worker	13	437

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	93	7	467

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	16	19	3	3	23	13	61	10	62
2017	Non-shift worker	14	17	18	6	7	31	7	49	21	2640
2014	Shift worker	19	16	10	5	8	33	8	60	23	86
2014	Non-shift worker	15	17	17	6	6	30	8	52	20	2881

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	32	12	2	4	7	3	80	7	60
2017	Non-shift worker	29	33	16	6	5	10	1	69	13	2641
2014	Shift worker	22	29	16	8	3	19	2	65	15	86
2014	Non-shift worker	27	30	18	6	4	13	1	67	12	2877
2011	Shift worker	38	37	15	1	2	6	1	81	3	106
2011	Non-shift worker	32	36	14	5	3	9	0	75	9	3207

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	8	92	2635
2014	Shift worker	9	91	86
2014	Non-shift worker	8	92	2876

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	40	197
2014	Non-shift worker	31	224

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	82	197
2014	Non-shift worker	84	224

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	197
2014	Non-shift worker	3	224

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	197
2014	Non-shift worker	0	224

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	197
2014	Non-shift worker	4	224

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	197

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	197
2014	Non-shift worker	7	224

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	16	197
2014	Non-shift worker	19	225

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	23	197
2014	Non-shift worker	19	225

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	197
2014	Non-shift worker	12	225

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	197
2014	Non-shift worker	6	225

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	27	197
2014	Non-shift worker	22	225

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	35	197
2014	Non-shift worker	31	225

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	197

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	197
2014	Non-shift worker	7	225

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	197
2014	Non-shift worker	14	225

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	197
2014	Non-shift worker	13	225

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	225

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	21	197
2014	Non-shift worker	28	225

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	28	197
2014	Non-shift worker	22	225

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	197
2014	Non-shift worker	14	225

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	197
2014	Non-shift worker	7	225

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	22	197
2014	Non-shift worker	17	225

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	197
2014	Non-shift worker	3	225

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	197
2014	Non-shift worker	2	225

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	197
2014	Non-shift worker	11	225

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	197
2014	Non-shift worker	7	225

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	51	197
2014	Non-shift worker	54	225

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	186
2014	Non-shift worker	7	219

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	16	186
2014	Non-shift worker	18	219

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	186
2014	Non-shift worker	3	219

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	3	219

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	186
2014	Non-shift worker	3	219

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	186
2014	Non-shift worker	4	219

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	186
2014	Non-shift worker	8	219

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	186
2014	Non-shift worker	7	219

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	186
2014	Non-shift worker	10	219

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	26	186
2014	Non-shift worker	24	219

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	186
2014	Non-shift worker	7	219

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	52	186
2014	Non-shift worker	45	219

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	186

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	59	186
2014	Non-shift worker	65	219

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	186
2014	Non-shift worker	11	219

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	89	11	199

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	20	15	3	1	27	13	66	8	62
2017	Non-shift worker	15	16	19	3	3	38	7	55	11	2640
2014	Shift worker	14	16	14	2	0	36	17	65	5	86
2014	Non-shift worker	15	14	18	3	2	40	7	55	11	2881

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	36	15	4	1	5	4	78	5	62
2017	Non-shift worker	30	31	17	3	3	14	2	73	7	2636
2014	Shift worker	25	37	14	1	0	19	5	81	1	86
2014	Non-shift worker	27	30	18	3	2	18	1	71	7	2879
2011	Shift worker	39	39	11	0	0	10	1	88	0	105
2011	Non-shift worker	36	35	13	3	2	11	0	79	6	3211

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	9	91	62
2017	Non-shift worker	14	86	2643
2014	Shift worker	12	88	86
2014	Non-shift worker	12	88	2874

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	78	22	373
2014	Non-shift worker	78	22	338

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	56	29	7	4	2	1	1	87	6	289
2014	Non-shift worker	55	32	3	6	3	1	0	87	9	265

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	39	12	9	2	8	14	69	15	62
2017	Non-shift worker	25	50	9	6	2	2	5	81	9	2643
2014	Shift worker	12	33	20	16	3	8	8	53	23	86
2014	Non-shift worker	24	53	10	5	1	1	5	83	7	2881
2011	Shift worker	11	39	21	16	3	2	8	55	21	105
2011	Non-shift worker	24	53	10	6	2	1	4	81	8	3213
2008	Shift worker	12	41	18	13	10	3	3	57	24	89
2008	Non-shift worker	24	50	9	7	2	2	4	80	10	3159

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	23	18	9	5	20	15	51	22	62
2017	Non-shift worker	10	23	20	7	4	28	8	51	18	2640
2014	Shift worker	8	11	18	11	3	26	22	37	28	86
2014	Non-shift worker	9	20	23	8	4	28	9	45	18	2881
2011	Shift worker	7	13	26	4	7	28	15	36	19	105
2011	Non-shift worker	9	23	25	7	4	25	6	47	16	3211

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	31	10	2	2	10	15	83	5	62
2017	Non-shift worker	36	31	11	4	2	11	5	80	7	2642
2014	Shift worker	28	30	13	2	1	17	8	78	5	86
2014	Non-shift worker	35	33	13	3	2	9	5	79	6	2881
2011	Shift worker	30	33	16	4	2	7	8	74	7	104
2011	Non-shift worker	35	32	12	4	2	10	5	79	7	3214
2008	Shift worker	30	39	9	2	2	13	4	83	5	89
2008	Non-shift worker	35	33	11	3	2	11	4	80	6	3158

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	23	17	2	3	15	15	69	7	62
2017	Non-shift worker	27	31	14	5	3	15	5	73	9	2642
2014	Shift worker	26	28	15	3	3	17	8	73	7	86
2014	Non-shift worker	27	31	15	5	3	13	5	71	10	2882
2011	Shift worker	27	31	20	4	1	7	9	69	6	104
2011	Non-shift worker	26	33	15	5	3	14	4	72	10	3210
2008	Shift worker	28	39	10	2	1	16	4	83	4	89
2008	Non-shift worker	31	31	15	6	3	10	4	72	11	3156

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	34	6	9	1	0	0	84	10	62
2017	Non-shift worker	55	25	8	5	4	1	0	82	10	2636

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	31	5	11	2	1	0	82	12	62
2017	Non-shift worker	56	24	10	4	4	2	0	82	8	2642

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	41	16	7	8	2	2	67	16	62
2017	Non-shift worker	23	42	17	9	4	5	0	68	14	2641

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	45	19	5	6	2	2	69	12	62
2017	Non-shift worker	20	40	16	14	8	2	0	61	23	2641

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	30	22	6	12	0	5	57	19	62
2017	Non-shift worker	26	26	21	12	13	0	2	53	26	2634

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	24	23	9	7	0	2	60	17	62
2017	Non-shift worker	18	27	26	17	11	0	1	46	28	2637

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	29	20	3	6	0	2	70	9	62
2017	Non-shift worker	25	30	22	14	8	1	2	56	22	2632

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	16	24	12	13	0	4	49	26	62
2017	Non-shift worker	17	22	25	18	15	1	2	41	34	2637

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	22	4	1	3	0	7	91	5	62
2017	Non-shift worker	39	25	15	8	5	1	8	70	14	2633

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	25	20	7	5	2	2	66	13	62
2017	Non-shift worker	29	29	22	12	7	0	1	58	19	2634

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	28	10	18	6	0	4	65	25	62
2017	Non-shift worker	27	31	22	12	5	1	1	60	18	2629

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	27	25	7	3	1	2	64	11	62
2017	Non-shift worker	24	31	23	14	7	1	1	56	21	2630

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	28	20	12	3	0	2	64	15	62
2017	Non-shift worker	28	30	22	12	6	1	1	59	19	2634

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	31	9	6	7	0	4	77	14	62
2017	Non-shift worker	30	33	20	10	6	1	2	64	16	2629

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	22	8	6	0	0	2	86	6	61
2017	Non-shift worker	58	22	12	4	2	0	2	82	6	2642

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	76	10	7	2	0	2	4	91	2	62
2017	Non-shift worker	72	13	6	4	4	1	2	87	7	2639

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	24	10	3	1	0	5	85	5	62
2017	Non-shift worker	55	28	9	4	2	0	1	85	6	2642

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	66	16	8	3	3	0	4	85	7	62
2017	Non-shift worker	58	19	10	6	5	0	1	79	11	2641

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	64	18	0	0	0	0	19	100	0	62
2017	Non-shift worker	56	15	4	2	1	0	22	91	4	2635

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	78	6	3	3	3	1	5	90	7	62
2017	Non-shift worker	72	15	4	1	1	0	7	93	2	2628

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	59	9	16	6	6	0	4	71	13	62
2017	Non-shift worker	66	15	6	3	4	0	4	85	8	2644

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	38	9	5	0	0	4	85	5	60
2017	Non-shift worker	52	29	12	3	2	1	2	83	5	2643

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	41	27	11	1	0	2	59	13	62
2017	Non-shift worker	12	31	38	14	6	0	0	43	19	2647

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	2	13	30	27	26	0	2	54	15	62
2017	Non-shift worker	7	20	38	25	11	0	0	36	26	2638

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	21	19	8	6	4	2	44	56	62
2017	Non-shift worker	33	25	19	9	8	5	1	35	65	2647

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	34
2017	Non-shift worker	18	1620

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	37	34
2017	Non-shift worker	36	1620

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	26	34
2017	Non-shift worker	18	1620

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	34	34
2017	Non-shift worker	33	1620

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	34
2017	Non-shift worker	6	1620

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	46	34
2017	Non-shift worker	45	1620

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Shift worker	3	44	24	15	0	14	33
2017	Non-shift worker	6	51	19	8	4	12	1596

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	30	8	33	14	0	3	44	48	34
2017	Non-shift worker	13	23	16	18	19	3	9	40	41	1627

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	10	9	31	45	0	0	15	76	34
2017	Non-shift worker	3	12	12	21	42	2	7	17	70	1624

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Natural Resources Canada by Question 99. Are you currently a shift worker?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.