2017 Public Service Employee Survey Results by Theme for Natural Resources Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	49	31	12	6	3	80	9	151
2017	Language of service - Both English and French	34	47	12	5	2	81	7	339
2014	Language of service - English only	44	36	9	8	3	80	11	175
2014	Language of service - Both English and French	30	46	9	11	3	77	14	347
2011	Language of service - English only	46	36	8	6	4	82	10	202
2011	Language of service - Both English and French	34	43	12	8	3	77	11	451
2008	Language of service - English only	39	45	7	7	2	84	9	283
2008	Language of service - Both English and French	34	46	11	8	2	80	9	510

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	33	13	12	6	1	0	69	18	151
2017	Language of service - Both English and French	30	40	14	10	7	0	0	69	17	338

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	59	31	7	3	0	0	0	90	3	151
2017	Language of service - Both English and French	53	34	11	1	1	0	0	87	2	337
2014	Language of service - English only	69	22	4	3	1	1	1	92	4	175
2014	Language of service - Both English and French	59	31	7	2	1	0	0	90	3	347
2011	Language of service - English only	72	19	7	2	0	0	0	91	2	202
2011	Language of service - Both English and French	61	28	8	3	1	0	0	89	3	453

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	49	35	9	4	2	1	0	85	6	151
2017	Language of service - Both English and French	40	44	9	6	1	0	0	84	7	337
2014	Language of service - English only	49	32	11	7	1	0	1	81	8	175
2014	Language of service - Both English and French	39	38	13	8	2	0	0	77	10	346
2011	Language of service - English only	47	38	8	5	2	0	0	85	7	203
2011	Language of service - Both English and French	41	44	8	6	2	0	0	84	8	452
2008	Language of service - English only	42	46	5	5	2	0	0	88	7	283
2008	Language of service - Both English and French	39	46	8	4	2	0	0	85	7	511

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	29	14	12	5	1	0	69	17	151
2017	Language of service - Both English and French	37	29	19	8	6	1	0	67	14	339
2014	Language of service - English only	35	29	21	9	6	1	1	64	15	175
2014	Language of service - Both English and French	29	36	22	7	5	0	0	65	12	347
2011	Language of service - English only	28	33	18	13	7	1	0	62	20	202
2011	Language of service - Both English and French	30	38	17	9	5	1	0	69	14	454

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	33	13	10	6	0	0	71	16	150
2017	Language of service - Both English and French	37	33	17	6	7	0	0	70	12	338
2014	Language of service - English only	33	27	21	11	6	1	1	61	18	175
2014	Language of service - Both English and French	30	34	22	9	5	0	0	63	14	345
2011	Language of service - English only	29	33	16	14	7	1	0	63	21	203
2011	Language of service - Both English and French	28	40	17	8	5	1	0	69	14	454
2008	Language of service - English only	26	41	13	11	8	0	0	67	19	283
2008	Language of service - Both English and French	29	44	15	8	5	0	0	73	12	510

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	36	26	15	8	13	3	0	64	21	151
2017	Language of service - Both English and French	33	26	18	13	7	4	0	61	21	339
2014	Language of service - English only	37	27	15	11	4	5	1	68	16	174
2014	Language of service - Both English and French	31	25	20	11	9	4	0	59	20	347
2011	Language of service - English only	35	30	15	10	6	2	1	68	17	201
2011	Language of service - Both English and French	29	28	18	10	10	5	1	60	20	454
2008	Language of service - English only	25	29	19	11	8	6	2	59	21	283
2008	Language of service - Both English and French	26	28	22	12	8	4	1	56	21	511

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	27	12	9	7	2	1	71	17	151
2017	Language of service - Both English and French	44	30	13	6	6	2	0	74	12	338
2014	Language of service - English only	49	29	4	11	3	4	0	80	15	175
2014	Language of service - Both English and French	42	30	13	8	4	2	0	74	13	347
2011	Language of service - English only	41	30	13	7	8	1	0	71	15	203
2011	Language of service - Both English and French	43	31	11	8	6	1	1	75	14	454
2008	Language of service - English only	39	29	10	11	8	2	1	70	19	283
2008	Language of service - Both English and French	38	34	11	8	6	3	0	75	14	511

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	30	14	13	6	0	0	67	19	151
2017	Language of service - Both English and French	41	35	12	6	7	0	0	76	12	338
2014	Language of service - English only	43	34	7	11	3	2	0	79	14	175
2014	Language of service - Both English and French	41	33	12	9	4	1	0	75	13	347
2011	Language of service - English only	40	30	11	8	10	0	0	70	18	203
2011	Language of service - Both English and French	38	34	10	12	6	0	0	72	18	452
2008	Language of service - English only	35	33	12	8	11	0	1	69	19	283
2008	Language of service - Both English and French	36	37	10	9	7	1	0	74	16	512

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	25	9	11	8	0	0	72	19	151
2017	Language of service - Both English and French	46	28	11	8	6	0	0	75	14	337
2014	Language of service - English only	53	28	10	6	2	1	1	82	8	175
2014	Language of service - Both English and French	46	31	9	8	5	0	0	77	14	347

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	35	17	11	6	7	1	63	19	151
2017	Language of service - Both English and French	24	32	18	11	8	6	0	60	20	340
2014	Language of service - English only	32	30	13	9	6	9	1	69	16	175
2014	Language of service - Both English and French	20	31	21	12	6	10	0	56	21	347
2011	Language of service - English only	27	27	21	6	7	10	0	61	15	203
2011	Language of service - Both English and French	23	30	21	9	8	9	0	58	18	454

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	28	17	16	10	2	1	55	27	150
2017	Language of service - Both English and French	22	32	20	11	11	3	1	56	23	339
2014	Language of service - English only	28	26	16	14	14	2	0	55	28	175
2014	Language of service - Both English and French	16	31	20	20	8	4	0	49	30	347
2011	Language of service - English only	21	30	17	13	18	2	0	51	32	201
2011	Language of service - Both English and French	20	30	20	14	13	2	0	51	28	451
2008	Language of service - English only	19	28	18	16	17	2	0	48	33	283
2008	Language of service - Both English and French	20	30	24	16	8	3	0	51	24	511

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	27	19	18	12	7	0	49	31	151
2017	Language of service - Both English and French	16	30	22	15	10	7	1	49	27	340
2014	Language of service - English only	18	29	16	16	17	3	0	49	35	175
2014	Language of service - Both English and French	11	27	23	24	9	6	0	41	35	346
2011	Language of service - English only	13	26	18	20	18	5	0	41	40	203
2011	Language of service - Both English and French	12	27	22	21	12	7	0	42	35	451
2008	Language of service - English only	7	30	15	24	19	6	0	39	45	283
2008	Language of service - Both English and French	9	32	23	20	9	7	0	44	31	512

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	23	17	14	16	7	0	49	33	151
2017	Language of service - Both English and French	21	25	18	16	14	6	0	49	32	339
2014	Language of service - English only	24	27	14	18	14	4	1	53	33	175
2014	Language of service - Both English and French	16	27	21	19	11	6	0	46	32	347
2011	Language of service - English only	16	28	20	14	16	5	0	47	32	202
2011	Language of service - Both English and French	19	33	17	9	14	8	0	56	25	450
2008	Language of service - English only	11	29	17	12	16	14	0	46	33	283
2008	Language of service - Both English and French	11	30	21	18	9	12	0	47	30	511

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	29	11	22	16	5	49	40	151
2017	Language of service - Both English and French	17	31	20	17	11	4	50	29	338
2014	Language of service - English only	18	29	16	17	16	3	49	35	174
2014	Language of service - Both English and French	12	33	17	22	13	2	46	36	347
2011	Language of service - English only	11	30	14	21	19	4	43	42	203
2011	Language of service - Both English and French	14	28	20	19	16	2	43	36	451
2008	Language of service - English only	14	34	12	21	15	4	49	38	282
2008	Language of service - Both English and French	13	37	17	20	10	3	52	31	511

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	33	11	18	10	1	61	28	151
2017	Language of service - Both English and French	26	38	14	12	9	0	64	22	339
2014	Language of service - English only	23	35	17	12	12	1	58	25	175
2014	Language of service - Both English and French	23	32	21	14	10	0	55	24	347
2011	Language of service - English only	23	42	12	13	9	0	65	23	203
2011	Language of service - Both English and French	25	36	17	13	9	0	61	23	452

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	47	9	8	5	0	0	78	13	149
2017	Language of service - Both English and French	29	41	13	12	5	0	0	70	18	339

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	19	15	16	18	16	4	38	43	150
2017	Language of service - Both English and French	12	21	18	15	14	19	2	41	37	339
2014	Language of service - English only	14	19	17	19	13	15	2	40	39	175
2014	Language of service - Both English and French	10	23	19	22	10	13	3	39	38	345

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	27	13	14	8	0	1	64	22	151
2017	Language of service - Both English and French	35	37	14	8	5	0	0	73	13	337
2014	Language of service - English only	47	33	6	9	4	1	1	81	13	175
2014	Language of service - Both English and French	39	37	11	7	6	0	0	76	13	347
2011	Language of service - English only	35	36	10	8	11	0	0	71	19	202
2011	Language of service - Both English and French	37	39	9	8	7	0	0	77	14	454
2008	Language of service - English only	32	34	16	11	7	0	0	66	18	283
2008	Language of service - Both English and French	34	36	13	9	8	1	0	70	17	512

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	36	24	14	4	7	7	52	21	30
2017	Language of service - Both English and French	18	33	23	10	4	4	7	58	16	103
2014	Language of service - English only	26	37	16	2	5	7	7	74	8	42
2014	Language of service - Both English and French	25	26	15	12	8	2	12	60	23	112

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	28	10	17	9	1	1	63	27	151
2017	Language of service - Both English and French	33	35	15	8	6	2	0	69	15	339
2014	Language of service - English only	37	30	10	15	5	1	3	70	20	175
2014	Language of service - Both English and French	29	40	12	10	6	1	3	72	16	347
2011	Language of service - English only	27	29	16	14	9	1	4	59	24	203
2011	Language of service - Both English and French	32	39	8	11	5	3	2	74	17	453
2008	Language of service - English only	27	40	10	11	6	5	1	71	19	283
2008	Language of service - Both English and French	32	42	10	8	6	2	1	76	14	512

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	27	33	13	14	5	8	1	66	20	150
2017	Language of service - Both English and French	27	27	14	13	10	8	2	59	25	339
2014	Language of service - English only	36	21	16	8	8	9	2	65	17	175
2014	Language of service - Both English and French	28	29	12	13	7	9	2	64	22	347
2011	Language of service - English only	30	26	14	10	9	7	4	63	21	203
2011	Language of service - Both English and French	32	30	14	7	8	7	2	68	17	450
2008	Language of service - English only	37	26	11	9	7	8	2	70	18	282
2008	Language of service - Both English and French	36	30	11	10	7	5	1	70	19	511

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	24	40	15	14	6	0	0	64	21	151
2017	Language of service - Both English and French	28	39	14	13	6	0	0	67	19	340
2014	Language of service - English only	28	38	14	12	8	0	0	66	20	174
2014	Language of service - Both English and French	27	35	17	13	7	0	0	63	20	347
2011	Language of service - English only	28	35	17	14	5	0	1	63	19	203
2011	Language of service - Both English and French	31	39	15	11	5	0	1	70	15	451
2008	Language of service - English only	26	41	17	9	5	1	0	68	14	283
2008	Language of service - Both English and French	29	41	16	7	4	0	3	73	11	512

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	58	28	5	5	4	86	9	151
2017	Language of service - Both English and French	44	39	9	5	3	83	8	340
2014	Language of service - English only	53	32	9	3	2	85	5	175
2014	Language of service - Both English and French	41	40	9	7	3	81	10	347
2011	Language of service - English only	49	34	8	7	2	83	9	203
2011	Language of service - Both English and French	41	39	10	6	3	80	10	451
2008	Language of service - English only	43	41	7	8	1	84	9	284
2008	Language of service - Both English and French	39	43	9	7	2	81	10	512

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	60	30	3	5	2	90	7	151
2017	Language of service - Both English and French	47	36	7	6	4	83	10	340
2014	Language of service - English only	56	31	6	6	2	87	8	175
2014	Language of service - Both English and French	45	38	8	6	3	83	9	347
2011	Language of service - English only	56	30	8	3	3	86	6	203
2011	Language of service - Both English and French	48	38	6	5	2	86	8	452
2008	Language of service - English only	53	37	4	4	2	90	6	283
2008	Language of service - Both English and French	41	45	6	6	2	87	8	512

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	17	29	22	13	15	3	0	48	29	150
2017	Language of service - Both English and French	20	35	16	12	12	4	0	57	26	338
2014	Language of service - English only	21	26	16	20	16	2	0	47	36	175
2014	Language of service - Both English and French	20	29	23	12	14	1	1	50	26	347
2011	Language of service - English only	19	32	18	15	15	1	0	52	30	203
2011	Language of service - Both English and French	19	36	18	14	10	3	0	57	25	453
2008	Language of service - English only	17	31	18	19	13	2	0	49	33	281
2008	Language of service - Both English and French	23	36	19	12	7	2	1	61	20	512

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	22	14	19	24	3	3	40	45	150
2017	Language of service - Both English and French	17	25	11	21	21	4	2	45	44	340
2014	Language of service - English only	15	22	14	14	30	3	3	39	46	175
2014	Language of service - Both English and French	13	19	16	21	24	3	4	35	48	347
2011	Language of service - English only	12	20	15	24	25	3	0	33	51	203
2011	Language of service - Both English and French	14	23	16	20	24	1	2	38	46	453
2008	Language of service - English only	9	28	13	21	26	2	1	38	48	283
2008	Language of service - Both English and French	19	31	12	20	14	2	2	51	36	511

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	29	11	11	7	0	70	19	151
2017	Language of service - Both English and French	30	43	12	8	7	0	74	15	337
2014	Language of service - English only	28	36	14	10	11	1	64	22	175
2014	Language of service - Both English and French	24	42	12	13	8	0	66	22	346
2011	Language of service - English only	29	41	12	12	7	0	69	19	201
2011	Language of service - Both English and French	32	36	13	11	8	0	69	18	453

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	29	14	10	7	0	69	17	151
2017	Language of service - Both English and French	40	34	13	6	6	0	74	13	336
2014	Language of service - English only	38	38	7	11	6	1	76	17	175
2014	Language of service - Both English and French	28	39	14	13	5	1	67	19	347

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	32	14	16	4	0	0	66	20	151
2017	Language of service - Both English and French	33	39	15	10	4	0	0	71	14	337
2014	Language of service - English only	30	31	16	14	10	0	0	60	24	175
2014	Language of service - Both English and French	31	32	17	13	6	0	1	63	20	347
2011	Language of service - English only	29	45	12	8	5	1	1	75	13	203
2011	Language of service - Both English and French	32	43	11	10	4	0	0	75	13	454

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	37	16	12	11	3	1	60	23	150
2017	Language of service - Both English and French	19	36	24	10	6	5	0	58	17	340

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	32	8	7	6	0	0	78	13	151
2017	Language of service - Both English and French	40	32	14	6	7	0	1	73	14	338
2014	Language of service - English only	43	30	13	10	4	0	1	74	14	175
2014	Language of service - Both English and French	35	35	14	9	5	1	1	71	15	347
2011	Language of service - English only	38	37	8	12	4	0	0	75	17	203
2011	Language of service - Both English and French	39	35	12	7	6	0	1	75	13	451

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	15	16	13	15	3	9	50	32	151
2017	Language of service - Both English and French	24	22	16	11	14	1	12	53	29	339
2014	Language of service - English only	23	23	11	12	18	3	11	53	34	175
2014	Language of service - Both English and French	21	27	17	10	12	1	12	54	26	347
2011	Language of service - English only	18	21	11	20	19	3	8	44	43	203
2011	Language of service - Both English and French	24	26	11	15	12	2	10	57	31	453
2008	Language of service - English only	22	20	10	15	24	2	8	47	43	284
2008	Language of service - Both English and French	28	23	10	11	17	1	9	57	32	511

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	38	17	7	5	1	1	71	12	150
2017	Language of service - Both English and French	28	38	19	9	5	0	1	67	14	340
2014	Language of service - English only	29	35	21	10	4	0	1	64	14	175
2014	Language of service - Both English and French	28	35	19	11	6	0	1	64	17	347
2011	Language of service - English only	24	31	22	11	10	0	1	56	21	203
2011	Language of service - Both English and French	29	36	18	11	6	0	0	65	17	452
2008	Language of service - English only	19	34	25	12	9	0	1	54	21	284
2008	Language of service - Both English and French	23	35	21	14	8	0	0	58	21	512

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	52	24	7	5	4	4	4	83	10	148
2017	Language of service - Both English and French	44	27	9	6	6	3	4	77	14	337
2014	Language of service - English only	58	22	8	4	3	2	3	85	7	175
2014	Language of service - Both English and French	47	25	12	5	6	1	4	76	11	347
2011	Language of service - English only	50	31	7	4	4	2	2	85	8	202
2011	Language of service - Both English and French	45	27	10	7	7	2	3	76	14	453

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Language of service - English only	19	34	47	150
2017	Language of service - Both English and French	29	37	34	340
2014	Language of service - English only	19	43	38	175
2014	Language of service - Both English and French	29	37	34	346
2011	Language of service - English only	25	40	35	203
2011	Language of service - Both English and French	27	41	32	453

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Language of service - English only	43	3	24	3	20	6	29
2017	Language of service - Both English and French	18	23	47	4	4	4	101
2014	Language of service - English only	46	17	15	10	9999	11	34
2014	Language of service - Both English and French	25	27	35	6	9999	7	100
2011	Language of service - English only	34	4	35	19	9999	8	51
2011	Language of service - Both English and French	17	24	34	12	9999	12	125

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	44	7	3	1	1	0	89	4	150
2017	Language of service - Both English and French	41	39	11	6	2	0	0	80	9	339
2014	Language of service - English only	42	33	12	8	3	2	1	77	11	175
2014	Language of service - Both English and French	41	39	12	5	3	1	0	80	8	346
2011	Language of service - English only	42	37	12	6	2	1	0	79	8	203
2011	Language of service - Both English and French	40	42	9	6	3	0	0	82	9	453
2008	Language of service - English only	43	38	9	7	3	0	0	81	10	282
2008	Language of service - Both English and French	40	43	10	4	2	1	0	83	7	511

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	36	18	17	3	3	0	60	21	151
2017	Language of service - Both English and French	20	41	22	10	5	2	0	62	15	339
2014	Language of service - English only	29	41	15	9	6	1	1	70	15	175
2014	Language of service - Both English and French	18	44	21	11	5	1	0	63	16	347
2011	Language of service - English only	20	37	17	17	7	1	1	58	24	202
2011	Language of service - Both English and French	21	43	18	8	6	3	0	66	15	454

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	23	36	22	5	0	5	28	34	149
2017	Language of service - Both English and French	9	24	37	19	9	0	2	28	33	338
2014	Language of service - English only	12	19	41	20	6	1	1	26	32	175
2014	Language of service - Both English and French	11	30	34	18	6	0	1	24	41	347
2011	Language of service - English only	11	31	36	14	5	1	2	19	44	202
2011	Language of service - Both English and French	12	24	35	19	6	1	2	26	38	451
2008	Language of service - English only	9	30	38	15	5	0	2	20	40	284
2008	Language of service - Both English and French	10	31	36	16	5	0	2	22	42	511

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	19	23	23	13	2	8	40	35	150
2017	Language of service - Both English and French	8	19	29	27	12	1	4	41	28	336
2014	Language of service - English only	8	21	30	21	14	3	3	37	31	175
2014	Language of service - Both English and French	12	22	31	20	9	4	2	31	36	346
2011	Language of service - English only	9	25	23	24	11	2	5	38	36	202
2011	Language of service - Both English and French	10	19	30	24	11	3	2	37	31	453
2008	Language of service - English only	11	23	36	18	8	2	2	27	36	281
2008	Language of service - Both English and French	10	22	32	23	8	2	3	33	33	510

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	22	30	11	9	1	8	22	45	149
2017	Language of service - Both English and French	22	27	29	10	6	1	4	18	52	337
2014	Language of service - English only	32	28	23	10	4	1	3	14	62	175
2014	Language of service - Both English and French	33	31	20	9	3	2	2	13	66	346
2011	Language of service - English only	24	26	32	10	5	1	2	16	51	202
2011	Language of service - Both English and French	24	28	27	10	8	1	3	19	54	453
2008	Language of service - English only	20	29	31	14	4	1	1	18	50	280
2008	Language of service - Both English and French	23	29	25	14	5	1	3	20	54	511

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	14	27	28	16	0	7	46	25	148
2017	Language of service - Both English and French	12	15	34	25	12	0	2	38	27	337
2014	Language of service - English only	7	14	31	32	13	1	3	47	22	173
2014	Language of service - Both English and French	11	21	34	23	8	1	3	31	33	344
2011	Language of service - English only	7	16	38	26	9	2	4	37	24	202
2011	Language of service - Both English and French	11	21	31	22	11	1	3	34	33	452
2008	Language of service - English only	6	17	33	32	9	1	2	42	24	282
2008	Language of service - Both English and French	11	23	32	24	7	0	3	32	35	506

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	17	30	16	9	1	4	27	41	149
2017	Language of service - Both English and French	19	25	29	17	9	1	1	26	44	338
2014	Language of service - English only	25	24	22	18	8	1	3	27	51	175
2014	Language of service - Both English and French	30	26	24	11	5	1	3	17	59	346
2011	Language of service - English only	26	31	23	7	8	1	4	16	59	203
2011	Language of service - Both English and French	24	26	25	14	7	1	2	22	52	452
2008	Language of service - English only	22	30	23	14	9	1	2	23	53	283
2008	Language of service - Both English and French	21	26	25	17	7	1	3	25	49	510

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	7	14	33	21	16	5	5	40	23	149
2017	Language of service - Both English and French	13	20	22	26	14	1	3	42	35	338
2014	Language of service - English only	9	11	28	30	13	2	6	47	22	174
2014	Language of service - Both English and French	8	18	25	28	13	2	5	44	29	346
2011	Language of service - English only	6	16	29	20	17	3	9	42	25	202
2011	Language of service - Both English and French	9	19	25	26	15	2	4	44	29	453
2008	Language of service - English only	12	16	29	22	13	2	5	38	30	282
2008	Language of service - Both English and French	12	22	25	22	11	4	5	35	37	510

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	23	23	14	10	1	8	26	49	148
2017	Language of service - Both English and French	20	25	30	14	8	1	2	23	46	336
2014	Language of service - English only	30	24	23	12	6	2	4	19	57	175
2014	Language of service - Both English and French	23	29	29	8	7	1	2	16	55	346

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	24	11	9	13	1	0	67	22	150
2017	Language of service - Both English and French	41	32	9	8	9	1	0	74	17	340
2014	Language of service - English only	41	26	10	12	7	2	1	70	19	175
2014	Language of service - Both English and French	38	34	11	7	10	1	0	72	17	347

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	36	9	11	4	0	76	15	150
2017	Language of service - Both English and French	44	34	9	8	5	1	78	13	339
2014	Language of service - English only	46	36	9	7	2	1	82	9	174
2014	Language of service - Both English and French	37	37	13	7	6	0	74	13	347

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	28	22	7	3	8	66	11	151
2017	Language of service - Both English and French	34	37	16	3	4	5	76	7	339
2014	Language of service - English only	48	26	12	4	2	7	80	7	175
2014	Language of service - Both English and French	39	40	11	3	2	4	83	5	347

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	36	38	14	7	3	3	76	10	150
2017	Language of service - Both English and French	33	41	15	5	4	2	76	9	339
2014	Language of service - English only	50	29	11	3	3	5	82	6	175
2014	Language of service - Both English and French	37	38	17	3	2	3	77	5	347
2011	Language of service - English only	30	39	15	8	5	3	71	13	203
2011	Language of service - Both English and French	34	39	12	5	5	4	77	11	448

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	48	28	10	7	6	0	0	77	13	151
2017	Language of service - Both English and French	44	36	9	6	4	0	1	80	10	339
2014	Language of service - English only	49	27	13	6	4	1	0	77	10	175
2014	Language of service - Both English and French	40	39	11	4	3	1	0	81	8	345
2011	Language of service - English only	39	33	16	6	6	0	0	72	12	202
2011	Language of service - Both English and French	39	38	9	7	6	1	0	78	13	451
2008	Language of service - English only	30	43	10	11	6	0	0	73	17	283
2008	Language of service - Both English and French	34	44	13	5	4	0	0	78	9	510

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	25	16	11	12	3	3	58	25	151
2017	Language of service - Both English and French	24	29	16	12	10	4	4	58	24	340
2014	Language of service - English only	36	29	13	12	7	2	2	67	20	175
2014	Language of service - Both English and French	29	31	14	11	9	5	2	64	21	347

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	39	12	8	1	3	0	78	9	150
2017	Language of service - Both English and French	35	40	15	3	2	5	0	79	5	336
2014	Language of service - English only	44	34	11	5	1	5	0	83	6	175
2014	Language of service - Both English and French	36	44	9	4	2	5	0	84	6	346
2011	Language of service - English only	39	37	12	6	1	4	1	80	8	202
2011	Language of service - Both English and French	33	42	13	5	3	4	0	78	9	452

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	31	17	12	5	2	0	65	17	151
2017	Language of service - Both English and French	33	36	12	9	6	3	0	71	16	337
2014	Language of service - English only	35	35	11	9	6	4	0	74	15	175
2014	Language of service - Both English and French	35	38	12	7	3	4	1	76	11	346
2011	Language of service - English only	29	35	17	9	5	5	1	68	14	202
2011	Language of service - Both English and French	31	40	10	9	5	5	0	75	15	453
2008	Language of service - English only	30	30	14	12	7	7	1	64	21	282
2008	Language of service - Both English and French	29	35	13	11	6	5	1	67	18	512

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	42	16	13	6	1	1	65	19	151
2017	Language of service - Both English and French	21	33	23	8	10	3	2	57	19	338
2014	Language of service - English only	24	34	21	9	6	5	1	61	17	175
2014	Language of service - Both English and French	24	34	19	11	6	6	0	62	18	347
2011	Language of service - English only	17	32	24	9	10	8	1	53	21	203
2011	Language of service - Both English and French	18	38	18	12	7	6	1	60	20	453

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	14	28	15	15	8	1	37	32	151
2017	Language of service - Both English and French	15	23	16	16	17	10	3	44	38	339
2014	Language of service - English only	25	17	17	14	16	11	0	47	33	175
2014	Language of service - Both English and French	15	24	17	15	16	10	3	44	36	347
2011	Language of service - English only	17	26	18	10	16	11	1	49	30	203
2011	Language of service - Both English and French	15	20	16	18	13	14	3	44	37	453

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	36	45	3	12	4	82	16	151
2017	Language of service - Both English and French	35	48	5	9	3	84	12	340
2014	Language of service - English only	37	41	6	12	4	79	15	174
2014	Language of service - Both English and French	31	49	7	9	4	80	13	347
2011	Language of service - English only	36	43	5	12	4	79	16	203
2011	Language of service - Both English and French	40	44	6	8	3	83	11	453
2008	Language of service - English only	40	42	6	8	4	82	12	284
2008	Language of service - Both English and French	42	44	5	6	3	87	9	512

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	39	6	7	4	1	83	11	151
2017	Language of service - Both English and French	44	34	7	10	5	0	79	14	339
2014	Language of service - English only	52	31	5	8	4	0	83	12	174
2014	Language of service - Both English and French	41	36	8	7	7	0	78	14	347
2011	Language of service - English only	47	33	7	9	4	0	80	13	201
2011	Language of service - Both English and French	47	35	6	8	4	0	82	12	454

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	29	10	3	1	0	1	85	5	151
2017	Language of service - Both English and French	50	36	8	5	1	0	0	87	6	339
2014	Language of service - English only	54	32	8	5	1	0	0	86	6	174
2014	Language of service - Both English and French	42	42	6	5	3	1	0	86	8	346

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	78	18	1	2	0	0	1	97	2	148
2017	Language of service - Both English and French	59	27	9	3	1	1	1	87	4	339
2014	Language of service - English only	80	13	3	2	1	0	1	94	4	174
2014	Language of service - Both English and French	59	26	5	5	4	1	1	86	9	347
2011	Language of service - English only	75	15	3	1	1	1	2	94	3	203
2011	Language of service - Both English and French	61	24	7	6	2	1	0	85	8	452
2008	Language of service - English only	77	17	3	1	0	1	1	95	2	284
2008	Language of service - Both English and French	58	27	5	6	2	1	0	86	9	512

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	78	17	5	0	1	0	95	1	150
2017	Language of service - Both English and French	49	26	10	11	3	0	75	15	340
2014	Language of service - English only	76	14	3	3	1	1	92	4	174
2014	Language of service - Both English and French	52	26	5	11	5	0	78	16	347
2011	Language of service - English only	74	17	3	1	1	3	94	3	203
2011	Language of service - Both English and French	52	22	6	13	6	1	75	19	450
2008	Language of service - English only	76	15	3	3	1	2	93	4	284
2008	Language of service - Both English and French	49	19	9	15	7	0	69	22	512

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	82	9	8	0	0	0	1	92	0	151
2017	Language of service - Both English and French	55	24	6	10	4	0	1	79	15	340
2014	Language of service - English only	76	14	5	1	0	0	5	94	1	175
2014	Language of service - Both English and French	58	23	5	9	3	0	1	82	12	347
2011	Language of service - English only	72	13	7	0	2	0	6	91	2	202
2011	Language of service - Both English and French	58	19	8	8	6	0	2	78	14	452
2008	Language of service - English only	73	12	2	1	1	1	10	95	2	284
2008	Language of service - Both English and French	51	22	6	12	7	0	2	75	19	512

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	83	13	4	0	0	0	1	96	0	150
2017	Language of service - Both English and French	75	14	5	3	3	0	0	89	6	339
2014	Language of service - English only	83	10	1	1	0	1	5	98	1	173
2014	Language of service - Both English and French	74	15	6	2	2	0	1	90	4	346
2011	Language of service - English only	76	12	3	0	2	0	7	94	2	203
2011	Language of service - Both English and French	74	13	3	5	3	0	2	88	9	453
2008	Language of service - English only	82	5	3	0	1	0	8	95	2	284
2008	Language of service - Both English and French	70	12	5	4	6	0	3	85	10	511

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	70	15	10	2	0	1	1	88	2	150
2017	Language of service - Both English and French	46	30	10	9	3	1	1	77	13	340
2014	Language of service - English only	67	20	7	2	0	0	4	91	2	175
2014	Language of service - Both English and French	47	30	10	9	3	0	1	78	12	347

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	74	15	6	1	1	1	2	91	2	150
2017	Language of service - Both English and French	57	26	9	2	2	3	0	86	5	340
2014	Language of service - English only	71	15	6	1	1	3	3	92	1	173
2014	Language of service - Both English and French	59	26	6	4	3	2	1	87	7	347
2011	Language of service - English only	65	15	9	2	1	3	6	87	3	203
2011	Language of service - Both English and French	58	23	8	4	3	2	2	85	7	453
2008	Language of service - English only	65	18	9	1	0	3	3	89	2	283
2008	Language of service - Both English and French	56	25	9	4	1	2	2	85	5	511

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	17	83	151
2017	Language of service - Both English and French	23	77	338
2014	Language of service - English only	14	86	175
2014	Language of service - Both English and French	21	79	347

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	33	25
2017	Language of service - Both English and French	50	78
2014	Language of service - English only	66	24
2014	Language of service - Both English and French	47	73

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	74	25
2017	Language of service - Both English and French	68	78
2014	Language of service - English only	49	24
2014	Language of service - Both English and French	56	73

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	7	78
2014	Language of service - Both English and French	7	73

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - Both English and French	78
2014	Language of service - English only	24
2014	Language of service - Both English and French	73

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	9	78

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	54	25
2017	Language of service - Both English and French	42	78
2014	Language of service - English only	51	24
2014	Language of service - Both English and French	38	73

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	50	25
2017	Language of service - Both English and French	47	78
2014	Language of service - English only	48	24
2014	Language of service - Both English and French	35	73

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	40	25
2017	Language of service - Both English and French	49	78
2014	Language of service - English only	57	24
2014	Language of service - Both English and French	40	73

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	48	25
2017	Language of service - Both English and French	43	78
2014	Language of service - English only	46	24
2014	Language of service - Both English and French	37	73

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	27	25
2017	Language of service - Both English and French	39	78
2014	Language of service - English only	44	24
2014	Language of service - Both English and French	31	73

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	48	25
2017	Language of service - Both English and French	63	78
2014	Language of service - English only	48	24
2014	Language of service - Both English and French	54	73

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	25	25
2017	Language of service - Both English and French	32	78
2014	Language of service - English only	35	24
2014	Language of service - Both English and French	27	73

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	25
2014	Language of service - English only	0	24

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	9	78

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	15	78
2014	Language of service - Both English and French	16	73

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	36	25
2017	Language of service - Both English and French	48	78
2014	Language of service - English only	63	24
2014	Language of service - Both English and French	39	73

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	26	25
2017	Language of service - Both English and French	33	78
2014	Language of service - English only	42	24
2014	Language of service - Both English and French	22	73

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	6	78
2014	Language of service - Both English and French	15	73

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	53	25
2017	Language of service - Both English and French	65	78
2014	Language of service - English only	70	24
2014	Language of service - Both English and French	61	73

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	40	25
2017	Language of service - Both English and French	28	78
2014	Language of service - English only	23	24
2014	Language of service - Both English and French	32	73

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	23	25
2017	Language of service - Both English and French	6	78
2014	Language of service - Both English and French	17	73

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	23	25
2017	Language of service - Both English and French	26	78
2014	Language of service - Both English and French	18	73

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	9	78
2014	Language of service - Both English and French	12	73

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	78
2014	Language of service - Both English and French	16	73

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	17	78
2014	Language of service - Both English and French	14	73

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	33	25
2017	Language of service - Both English and French	14	78
2014	Language of service - Both English and French	20	73

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	11	76
2014	Language of service - Both English and French	15	70

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	17	76
2014	Language of service - Both English and French	18	70

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	9	76
2014	Language of service - Both English and French	12	70

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	23
2017	Language of service - Both English and French	8	76
2014	Language of service - Both English and French	9	70

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	15	76
2014	Language of service - Both English and French	17	70

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	15	76
2014	Language of service - Both English and French	15	70

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	23
2017	Language of service - Both English and French	9	76
2014	Language of service - Both English and French	11	70

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	18	76
2014	Language of service - Both English and French	13	70

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	31	76
2014	Language of service - English only	20	23
2014	Language of service - Both English and French	17	70

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	13	76
2014	Language of service - Both English and French	7	70

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	53	23
2017	Language of service - Both English and French	52	76
2014	Language of service - English only	46	23
2014	Language of service - Both English and French	32	70

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Language of service - English only	23
2017	Language of service - Both English and French	76
2014	Language of service - English only	23
2014	Language of service - Both English and French	70

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	65	23
2017	Language of service - Both English and French	49	76
2014	Language of service - English only	51	23
2014	Language of service - Both English and French	57	70

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	13	76
2014	Language of service - Both English and French	12	70

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	97	3	25
2017	Language of service - Both English and French	96	4	77

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	14	24	9	8	21	6	44	22	151
2017	Language of service - Both English and French	16	15	16	7	11	30	5	48	27	339
2014	Language of service - English only	22	14	19	8	4	24	7	54	18	175
2014	Language of service - Both English and French	16	16	23	6	7	25	7	47	19	347

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	29	22	7	7	6	0	62	15	151
2017	Language of service - Both English and French	28	32	17	8	8	7	1	65	17	337
2014	Language of service - English only	38	21	21	5	3	12	1	67	8	175
2014	Language of service - Both English and French	25	27	25	6	5	11	1	59	12	346
2011	Language of service - English only	32	32	16	7	4	8	0	70	12	201
2011	Language of service - Both English and French	33	38	13	5	4	6	0	76	9	454

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	7	93	151
2017	Language of service - Both English and French	12	88	336
2014	Language of service - English only	9	91	175
2014	Language of service - Both English and French	8	92	346

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	62	10
2017	Language of service - Both English and French	39	39
2014	Language of service - English only	46	15
2014	Language of service - Both English and French	46	25

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	58	10
2017	Language of service - Both English and French	76	39
2014	Language of service - English only	73	15
2014	Language of service - Both English and French	70	25

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - English only	10
2017	Language of service - Both English and French	39
2014	Language of service - English only	15
2014	Language of service - Both English and French	25

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	15

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10
2014	Language of service - English only	0	15

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	15	39

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	21	39

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	0	25

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	0	25

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	21	39
2014	Language of service - Both English and French	32	25

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	44	39
2014	Language of service - English only	31	15
2014	Language of service - Both English and French	18	25

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	15
2014	Language of service - Both English and French	0	25

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10
2017	Language of service - Both English and French	0	39

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10
2017	Language of service - Both English and French	0	39

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	14	39

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Language of service - English only	10
2017	Language of service - Both English and French	39
2014	Language of service - English only	15
2014	Language of service - Both English and French	25

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10
2017	Language of service - Both English and French	22	39
2014	Language of service - English only	40	15
2014	Language of service - Both English and French	36	25

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	31	39
2014	Language of service - English only	45	15

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	15	39
2014	Language of service - Both English and French	18	25

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10
2014	Language of service - English only	0	15
2014	Language of service - Both English and French	18	25

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	26	39
2014	Language of service - English only	34	15

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Language of service - English only	10
2014	Language of service - English only	15
2014	Language of service - Both English and French	25

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	18	25

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10
2017	Language of service - Both English and French	18	39
2014	Language of service - English only	0	15
2014	Language of service - Both English and French	0	25

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	50	10
2017	Language of service - Both English and French	38	39
2014	Language of service - English only	40	15
2014	Language of service - Both English and French	56	25

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	18	25

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	19	38
2014	Language of service - Both English and French	28	25

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10
2014	Language of service - English only	0	15

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	Total responses
2017	Language of service - English only	10
2014	Language of service - English only	15
2014	Language of service - Both English and French	25

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	15

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	22	38
2014	Language of service - Both English and French	17	25

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	16	38
2014	Language of service - English only	0	15

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	78	10
2017	Language of service - Both English and French	44	38
2014	Language of service - English only	52	15
2014	Language of service - Both English and French	24	25

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Language of service - English only	10
2014	Language of service - English only	15
2014	Language of service - Both English and French	25

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	69	10
2017	Language of service - Both English and French	46	38
2014	Language of service - English only	81	15
2014	Language of service - Both English and French	44	25

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	10
2017	Language of service - Both English and French	16	38
2014	Language of service - English only	0	15

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	100	0	10
2017	Language of service - Both English and French	93	7	39

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	12	30	3	3	30	4	45	10	151
2017	Language of service - Both English and French	20	15	18	4	4	32	7	56	14	339
2014	Language of service - English only	21	10	19	8	2	33	7	52	16	175
2014	Language of service - Both English and French	14	15	25	2	2	34	8	50	6	347

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	26	20	7	2	11	1	67	10	151
2017	Language of service - Both English and French	32	31	19	3	4	10	1	71	8	338
2014	Language of service - English only	36	20	17	6	3	17	2	68	10	175
2014	Language of service - Both English and French	22	30	22	2	2	20	2	67	5	347
2011	Language of service - English only	35	28	21	6	2	8	0	69	9	203
2011	Language of service - Both English and French	37	37	13	2	3	8	0	81	6	451

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	19	81	151
2017	Language of service - Both English and French	17	83	339
2014	Language of service - English only	17	83	175
2014	Language of service - Both English and French	13	87	347

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	69	31	29
2017	Language of service - Both English and French	78	22	59
2014	Language of service - English only	77	23	31
2014	Language of service - Both English and French	92	8	47

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	69	10	15	0	6	79	6	20
2017	Language of service - Both English and French	48	38	7	6	0	86	6	45
2014	Language of service - English only	58	38	0	5	0	95	5	24
2014	Language of service - Both English and French	41	52	2	3	2	93	5	43

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	56	6	6	3	0	0	85	9	151
2017	Language of service - Both English and French	27	49	11	5	3	1	5	80	8	340
2014	Language of service - English only	25	57	8	4	1	3	3	87	4	175
2014	Language of service - Both English and French	23	53	12	5	1	1	5	81	6	347
2011	Language of service - English only	25	54	10	8	2	1	0	80	10	202
2011	Language of service - Both English and French	25	52	11	7	1	0	4	80	8	452
2008	Language of service - English only	25	55	10	5	2	3	0	82	8	285
2008	Language of service - Both English and French	22	49	12	8	3	2	3	75	12	512

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	26	26	7	5	22	5	48	16	151
2017	Language of service - Both English and French	14	21	19	9	4	26	7	52	20	339
2014	Language of service - English only	12	23	24	10	7	18	5	46	22	175
2014	Language of service - Both English and French	8	23	26	8	4	23	8	46	17	347
2011	Language of service - English only	10	19	31	10	8	20	2	38	23	203
2011	Language of service - Both English and French	10	28	21	8	5	22	7	53	17	452

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	34	12	5	2	7	2	78	8	151
2017	Language of service - Both English and French	36	33	10	5	2	10	4	80	8	340
2014	Language of service - English only	40	28	13	4	3	10	3	78	7	175
2014	Language of service - Both English and French	32	35	13	3	3	8	5	78	7	347
2011	Language of service - English only	35	30	17	3	5	10	0	72	9	203
2011	Language of service - Both English and French	35	36	12	3	3	7	4	80	7	453
2008	Language of service - English only	36	33	14	4	3	11	1	77	7	284
2008	Language of service - Both English and French	33	37	13	3	2	9	3	80	6	511

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	24	16	7	5	10	2	68	14	151
2017	Language of service - Both English and French	27	32	15	7	3	12	4	71	12	340
2014	Language of service - English only	33	24	16	6	4	14	3	68	12	175
2014	Language of service - Both English and French	29	32	17	5	3	9	4	71	10	347
2011	Language of service - English only	27	29	21	4	7	13	0	64	12	203
2011	Language of service - Both English and French	25	39	14	6	3	9	4	73	11	453
2008	Language of service - English only	30	30	15	7	5	13	1	70	13	283
2008	Language of service - Both English and French	27	34	16	6	4	10	3	70	11	512

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	51	25	8	10	5	0	1	77	15	151
2017	Language of service - Both English and French	50	30	10	6	5	0	0	80	10	337

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	25	11	9	4	1	1	76	13	150
2017	Language of service - Both English and French	53	25	10	5	5	1	0	80	10	339

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	36	18	8	10	6	0	61	19	150
2017	Language of service - Both English and French	20	40	23	9	6	3	0	62	15	339

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	27	18	18	12	3	0	51	31	151
2017	Language of service - Both English and French	19	40	15	16	10	1	0	59	26	338

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	26	19	9	16	0	2	55	26	151
2017	Language of service - Both English and French	23	26	21	13	14	0	3	50	28	339

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	23	23	14	14	1	1	50	28	150
2017	Language of service - Both English and French	19	23	28	18	11	0	0	42	30	339

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	30	21	11	7	0	3	60	19	151
2017	Language of service - Both English and French	25	27	23	15	9	0	1	52	24	336

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	23	22	15	19	1	2	43	35	149
2017	Language of service - Both English and French	17	21	26	18	16	1	1	39	34	340

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	21	13	9	3	1	8	73	13	151
2017	Language of service - Both English and French	38	29	13	8	3	1	8	74	12	339

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	27	19	14	5	0	1	61	19	150
2017	Language of service - Both English and French	29	28	25	10	7	0	1	58	17	339

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	25	23	15	6	0	1	55	22	150
2017	Language of service - Both English and French	25	28	26	15	5	1	1	54	20	337

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	28	22	16	7	0	1	55	23	150
2017	Language of service - Both English and French	26	30	22	13	6	2	0	57	20	338

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	31	23	13	5	0	2	58	18	150
2017	Language of service - Both English and French	31	25	20	16	7	1	1	57	22	339

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	27	33	15	14	8	1	2	62	22	148
2017	Language of service - Both English and French	29	29	20	12	7	1	1	59	20	339

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	18	16	8	2	0	1	74	10	150
2017	Language of service - Both English and French	59	21	11	4	3	0	2	82	7	340

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	73	10	7	5	2	1	2	85	8	150
2017	Language of service - Both English and French	64	15	8	6	2	1	3	83	9	340

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	29	9	7	3	0	1	81	9	151
2017	Language of service - Both English and French	52	29	11	5	1	0	2	83	6	340

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	27	11	10	6	0	1	73	16	151
2017	Language of service - Both English and French	55	21	11	8	4	1	1	77	12	339

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	48	20	3	2	3	1	23	90	6	150
2017	Language of service - Both English and French	59	13	6	1	0	0	21	91	2	338

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	57	28	9	2	2	0	2	87	4	151
2017	Language of service - Both English and French	72	15	7	1	0	0	5	91	2	336

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	64	17	5	5	7	0	2	83	12	150
2017	Language of service - Both English and French	69	15	6	2	3	1	4	88	6	340

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	47	40	9	1	2	0	1	88	3	149
2017	Language of service - Both English and French	51	30	13	3	1	1	1	83	4	339

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	17	27	31	18	6	0	0	45	24	151
2017	Language of service - Both English and French	10	29	38	16	6	1	0	39	22	340

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	24	32	23	12	0	1	35	33	151
2017	Language of service - Both English and French	7	20	36	25	11	0	0	37	27	338

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	22	19	11	8	7	2	35	65	151
2017	Language of service - Both English and French	32	25	21	10	10	2	0	33	67	340

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	17	89
2017	Language of service - Both English and French	13	221

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	34	89
2017	Language of service - Both English and French	41	221

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	89
2017	Language of service - Both English and French	19	221

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	33	89
2017	Language of service - Both English and French	36	221

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	2	89
2017	Language of service - Both English and French	6	221

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	49	89
2017	Language of service - Both English and French	44	221

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Language of service - English only	4	45	18	12	6	14	87
2017	Language of service - Both English and French	4	54	16	8	5	12	218

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	18	18	16	24	1	6	39	42	89
2017	Language of service - Both English and French	7	23	20	22	18	2	8	33	45	223

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	4	10	17	25	38	3	2	15	67	89
2017	Language of service - Both English and French	2	12	12	21	44	1	8	16	71	223

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Natural Resources Canada by Question 110. In what official language(s) do you provide services to the public?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.