2017 Public Service Employee Survey Results by Theme for Natural Resources Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	42	12	5	3	80	8	495
2017	Does not provide services to public	35	45	9	7	4	80	11	2210
2014	Provides services to public	35	42	10	10	3	78	13	528
2014	Does not provide services to public	29	45	11	9	5	75	14	2433
2011	Provides services to public	38	41	11	7	4	79	11	660
2011	Does not provide services to public	34	42	11	8	5	76	13	2647
2008	Provides services to public	36	46	9	7	2	81	9	797
2008	Does not provide services to public	37	41	11	7	4	78	11	2427

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	37	13	10	7	0	0	69	18	494
2017	Does not provide services to public	32	37	12	11	7	0	0	69	18	2208

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	55	32	10	2	1	87	2	493
2017	Does not provide services to public	52	35	8	3	1	87	4	2204
2014	Provides services to public	62	28	6	2	1	91	3	528
2014	Does not provide services to public	57	31	8	3	1	88	4	2431
2011	Provides services to public	64	26	8	3	1	89	3	662
2011	Does not provide services to public	57	32	7	3	1	88	4	2649

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	41	9	5	1	84	7	493
2017	Does not provide services to public	42	39	10	5	3	82	9	2202
2014	Provides services to public	42	36	12	7	2	79	9	527
2014	Does not provide services to public	38	41	11	7	3	79	10	2432
2011	Provides services to public	42	42	8	5	2	85	7	662
2011	Does not provide services to public	40	42	9	6	3	83	9	2654
2008	Provides services to public	40	46	7	5	2	86	7	798
2008	Does not provide services to public	44	41	7	5	2	85	8	2439

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	29	17	9	6	1	68	15	495
2017	Does not provide services to public	35	36	16	8	5	1	71	13	2208
2014	Provides services to public	31	34	22	8	5	0	65	13	528
2014	Does not provide services to public	27	37	17	11	6	1	65	18	2433
2011	Provides services to public	29	36	17	10	6	1	66	16	663
2011	Does not provide services to public	28	36	18	9	6	1	66	16	2646

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	33	16	7	6	0	70	14	493
2017	Does not provide services to public	33	38	16	9	4	0	71	13	2210
2014	Provides services to public	31	31	22	10	5	0	62	16	526
2014	Does not provide services to public	26	38	17	11	6	0	65	18	2433
2011	Provides services to public	29	38	17	10	6	1	67	16	664
2011	Does not provide services to public	26	39	17	11	6	1	66	17	2639
2008	Provides services to public	28	42	15	9	6	0	71	15	796
2008	Does not provide services to public	29	41	15	10	5	0	70	15	2438

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	26	17	12	9	3	0	61	21	495
2017	Does not provide services to public	31	27	18	11	6	5	1	62	18	2206
2014	Provides services to public	33	26	19	11	7	4	1	62	18	527
2014	Does not provide services to public	28	27	20	11	8	5	1	58	21	2431
2011	Provides services to public	31	29	17	10	9	4	1	63	19	662
2011	Does not provide services to public	29	28	18	11	8	5	1	61	20	2646
2008	Provides services to public	26	28	21	12	8	5	1	57	21	797
2008	Does not provide services to public	28	29	19	11	7	4	1	61	19	2438

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	29	13	8	6	2	0	73	14	494
2017	Does not provide services to public	47	29	12	6	4	2	1	78	10	2210
2014	Provides services to public	44	30	10	10	4	3	0	76	14	528
2014	Does not provide services to public	43	30	11	7	5	2	1	76	13	2433
2011	Provides services to public	42	31	12	8	7	1	0	74	15	664
2011	Does not provide services to public	42	31	12	7	5	2	1	75	12	2650
2008	Provides services to public	39	32	10	9	7	2	1	73	16	798
2008	Does not provide services to public	43	31	10	6	5	3	1	77	12	2440

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	33	13	8	6	0	0	73	14	494
2017	Does not provide services to public	44	32	10	8	5	1	0	77	13	2206
2014	Provides services to public	42	33	10	10	4	1	0	76	14	527
2014	Does not provide services to public	41	33	10	9	6	1	0	75	15	2432
2011	Provides services to public	39	33	10	11	7	0	0	72	18	662
2011	Does not provide services to public	38	35	11	9	6	1	0	74	15	2650
2008	Provides services to public	36	35	11	9	8	1	1	72	17	799
2008	Does not provide services to public	38	35	11	8	7	1	0	74	15	2437

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	27	11	8	8	0	73	16	493
2017	Does not provide services to public	50	28	10	7	5	0	78	12	2209
2014	Provides services to public	48	30	10	8	4	0	78	12	528
2014	Does not provide services to public	47	29	11	7	5	1	77	12	2433

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	33	18	11	7	7	0	61	20	496
2017	Does not provide services to public	26	33	16	9	6	10	0	66	17	2210
2014	Provides services to public	24	31	18	11	6	10	0	61	19	528
2014	Does not provide services to public	22	34	17	10	6	11	0	63	17	2433
2011	Provides services to public	24	29	21	8	8	10	0	59	17	664
2011	Does not provide services to public	23	30	18	9	8	11	1	60	20	2645

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	31	19	13	11	3	1	56	24	494
2017	Does not provide services to public	22	34	18	14	8	4	0	58	23	2207
2014	Provides services to public	20	29	19	18	10	4	0	51	29	528
2014	Does not provide services to public	18	32	21	16	10	3	0	52	26	2432
2011	Provides services to public	20	30	19	14	15	2	0	51	29	659
2011	Does not provide services to public	17	31	20	16	12	3	0	51	29	2644
2008	Provides services to public	20	29	22	16	11	3	0	50	28	798
2008	Does not provide services to public	21	32	19	14	11	3	0	55	26	2441

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	29	21	16	10	7	49	28	496
2017	Does not provide services to public	15	29	19	16	11	9	49	30	2207
2014	Provides services to public	14	28	20	21	12	6	44	35	527
2014	Does not provide services to public	11	28	22	19	13	7	43	34	2433
2011	Provides services to public	13	26	21	20	13	6	41	36	661
2011	Does not provide services to public	10	28	21	19	13	9	42	35	2644
2008	Provides services to public	8	31	20	21	12	7	43	36	799
2008	Does not provide services to public	10	30	20	20	12	8	43	35	2440

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	24	18	16	15	7	49	32	495
2017	Does not provide services to public	20	29	17	14	12	8	53	29	2208
2014	Provides services to public	18	27	18	18	12	6	48	32	528
2014	Does not provide services to public	19	28	18	15	14	6	50	31	2431
2011	Provides services to public	18	32	18	11	15	7	53	27	659
2011	Does not provide services to public	18	31	17	14	12	7	53	28	2648
2008	Provides services to public	11	30	20	16	12	13	46	31	797
2008	Does not provide services to public	14	31	17	15	13	10	50	31	2438

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	30	17	19	12	5	49	32	494
2017	Does not provide services to public	16	31	19	19	11	4	49	31	2212
2014	Provides services to public	14	32	17	20	14	3	47	35	527
2014	Does not provide services to public	12	30	20	21	13	3	44	35	2433
2011	Provides services to public	13	29	18	20	17	3	43	38	660
2011	Does not provide services to public	11	32	19	20	15	3	45	36	2641
2008	Provides services to public	13	36	16	20	12	3	51	33	797
2008	Does not provide services to public	13	32	18	22	12	4	46	35	2439

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	36	13	14	10	63	24	495
2017	Does not provide services to public	29	36	16	12	7	65	19	2207
2014	Provides services to public	23	33	20	13	10	56	24	528
2014	Does not provide services to public	22	37	16	15	10	59	25	2431
2011	Provides services to public	24	37	16	13	9	62	22	662
2011	Does not provide services to public	22	40	16	11	9	63	21	2652

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	42	12	11	5	0	0	72	16	493
2017	Does not provide services to public	30	40	12	11	6	0	0	71	17	2209

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	20	17	15	15	18	3	40	39	494
2017	Does not provide services to public	12	19	17	16	10	22	4	42	35	2205
2014	Provides services to public	11	21	18	20	12	14	3	39	39	526
2014	Does not provide services to public	11	19	19	17	12	18	4	39	37	2430

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	34	14	10	6	0	0	70	16	493
2017	Does not provide services to public	40	35	11	8	5	0	0	76	13	2207
2014	Provides services to public	41	36	9	8	5	0	0	77	13	528
2014	Does not provide services to public	38	36	11	8	6	0	0	75	14	2433
2011	Provides services to public	36	38	9	8	8	0	0	75	16	663
2011	Does not provide services to public	36	36	11	9	6	1	1	73	15	2648
2008	Provides services to public	33	35	14	10	8	1	0	68	17	799
2008	Does not provide services to public	36	36	12	9	7	0	1	72	16	2436

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	34	23	11	4	5	7	57	17	133
2017	Does not provide services to public	21	32	18	11	5	5	8	61	18	624
2014	Provides services to public	25	29	15	10	7	3	10	63	20	155
2014	Does not provide services to public	22	35	17	8	6	5	9	66	15	692

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	33	14	12	7	2	0	67	19	495
2017	Does not provide services to public	35	35	11	10	5	2	1	73	16	2210
2014	Provides services to public	32	36	11	11	5	2	3	71	17	528
2014	Does not provide services to public	33	37	10	10	5	2	2	73	16	2433
2011	Provides services to public	31	36	10	12	6	3	3	70	19	663
2011	Does not provide services to public	33	34	12	10	6	3	3	71	16	2650
2008	Provides services to public	30	41	10	9	6	3	1	74	16	799
2008	Does not provide services to public	34	36	11	9	5	3	2	74	15	2439

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	28	14	13	9	8	1	61	24	494
2017	Does not provide services to public	30	29	12	9	7	12	1	68	18	2207
2014	Provides services to public	30	26	14	11	7	10	2	64	20	528
2014	Does not provide services to public	31	26	14	8	7	10	3	66	18	2434
2011	Provides services to public	31	29	14	8	8	7	3	66	18	660
2011	Does not provide services to public	34	26	12	9	7	9	3	68	19	2649
2008	Provides services to public	36	28	11	10	7	6	2	70	18	797
2008	Does not provide services to public	36	27	12	8	6	8	2	71	15	2439

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	40	14	13	6	0	66	20	496
2017	Does not provide services to public	30	41	13	9	5	1	72	15	2207
2014	Provides services to public	27	36	16	13	8	0	63	21	527
2014	Does not provide services to public	26	39	14	14	7	1	65	21	2431
2011	Provides services to public	30	38	16	12	5	1	68	16	661
2011	Does not provide services to public	27	40	15	10	6	2	68	16	2650
2008	Provides services to public	28	41	16	8	4	2	71	12	799
2008	Does not provide services to public	30	39	15	10	4	2	70	14	2442

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	48	36	8	5	3	84	8	496
2017	Does not provide services to public	45	39	7	6	3	84	8	2209
2014	Provides services to public	45	37	9	6	3	82	8	528
2014	Does not provide services to public	41	41	9	7	3	81	10	2434
2011	Provides services to public	44	37	9	6	3	81	9	661
2011	Does not provide services to public	44	36	9	6	3	81	10	2650
2008	Provides services to public	40	42	8	7	2	83	9	800
2008	Does not provide services to public	44	38	8	6	3	83	9	2441

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	51	34	6	6	3	85	9	496
2017	Does not provide services to public	51	37	5	5	2	88	7	2205
2014	Provides services to public	48	36	7	6	3	85	9	528
2014	Does not provide services to public	47	38	7	6	3	85	9	2432
2011	Provides services to public	51	35	7	5	2	86	7	662
2011	Does not provide services to public	49	37	6	5	2	87	7	2649
2008	Provides services to public	45	43	5	5	2	88	7	799
2008	Does not provide services to public	46	42	6	3	2	88	6	2441

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	33	18	13	13	4	0	55	27	493
2017	Does not provide services to public	20	33	17	15	11	3	0	55	27	2206
2014	Provides services to public	20	28	21	15	15	1	1	49	30	528
2014	Does not provide services to public	16	32	17	19	14	3	0	49	34	2433
2011	Provides services to public	19	34	18	14	12	2	0	55	26	663
2011	Does not provide services to public	20	34	16	15	13	2	1	55	29	2649
2008	Provides services to public	21	34	18	15	9	2	0	57	25	797
2008	Does not provide services to public	21	35	17	14	10	2	1	57	25	2437

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	24	12	20	22	3	3	43	45	495
2017	Does not provide services to public	17	24	15	18	21	3	3	43	41	2206
2014	Provides services to public	14	20	15	18	26	3	4	36	48	528
2014	Does not provide services to public	12	21	14	20	27	3	3	35	50	2429
2011	Provides services to public	13	22	16	22	24	2	1	36	47	663
2011	Does not provide services to public	13	22	14	21	25	2	2	37	48	2643
2008	Provides services to public	15	30	13	21	18	2	2	47	40	798
2008	Does not provide services to public	16	28	13	18	21	2	2	45	42	2431

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	39	11	9	7	72	16	493
2017	Does not provide services to public	33	41	11	10	5	74	15	2200
2014	Provides services to public	25	40	13	12	9	65	22	527
2014	Does not provide services to public	23	44	13	12	8	67	20	2432
2011	Provides services to public	31	38	13	11	7	69	18	661
2011	Does not provide services to public	31	41	12	9	6	73	15	2646

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	32	13	8	7	0	73	14	492
2017	Does not provide services to public	41	36	11	8	4	0	76	12	2201
2014	Provides services to public	31	38	12	12	5	1	70	18	528
2014	Does not provide services to public	34	36	13	11	6	0	69	17	2433

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	36	15	12	4	0	0	69	16	493
2017	Does not provide services to public	31	38	14	11	5	1	1	70	16	2205
2014	Provides services to public	30	31	17	14	8	0	0	62	22	528
2014	Does not provide services to public	26	37	16	12	7	1	1	65	19	2430
2011	Provides services to public	31	44	12	9	4	0	0	75	13	664
2011	Does not provide services to public	32	39	15	8	4	1	1	73	12	2651

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	37	21	10	8	4	0	59	19	495
2017	Does not provide services to public	21	39	19	10	5	5	1	64	16	2206

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	31	12	7	7	0	0	74	14	494
2017	Does not provide services to public	45	32	9	8	5	0	1	78	13	2205
2014	Provides services to public	38	33	14	9	5	0	1	72	14	528
2014	Does not provide services to public	39	33	13	8	5	1	1	74	13	2432
2011	Provides services to public	39	36	10	9	5	0	1	75	14	661
2011	Does not provide services to public	40	36	11	7	4	0	1	77	12	2652

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	20	16	12	14	2	11	52	30	495
2017	Does not provide services to public	25	21	12	14	13	3	13	54	32	2207
2014	Provides services to public	22	25	15	11	14	2	11	54	29	528
2014	Does not provide services to public	20	22	12	14	17	2	12	49	37	2434
2011	Provides services to public	22	24	11	16	14	2	10	53	35	663
2011	Does not provide services to public	23	24	13	13	14	3	12	54	31	2653
2008	Provides services to public	26	22	10	12	20	1	9	53	36	799
2008	Does not provide services to public	24	22	11	13	16	2	11	53	34	2439

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	38	19	8	5	1	68	13	495
2017	Does not provide services to public	32	35	17	9	5	1	69	14	2210
2014	Provides services to public	28	35	20	10	5	1	64	16	528
2014	Does not provide services to public	29	36	17	10	7	1	66	17	2434
2011	Provides services to public	27	34	20	11	7	0	62	18	662
2011	Does not provide services to public	25	36	20	11	7	1	62	18	2650
2008	Provides services to public	22	35	22	13	8	1	57	21	800
2008	Does not provide services to public	24	36	21	12	7	1	60	19	2440

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	26	8	6	6	3	4	78	13	490
2017	Does not provide services to public	53	24	7	5	3	5	4	84	9	2207
2014	Provides services to public	51	24	11	5	5	1	4	79	10	528
2014	Does not provide services to public	52	24	8	4	4	4	5	82	9	2433
2011	Provides services to public	46	28	9	6	6	2	3	78	12	662
2011	Does not provide services to public	48	29	9	5	4	3	3	81	10	2650

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Provides services to public	26	36	38	495
2017	Does not provide services to public	27	41	32	2211
2014	Provides services to public	26	39	36	527
2014	Does not provide services to public	27	40	33	2432
2011	Provides services to public	26	41	33	663
2011	Does not provide services to public	25	42	33	2654

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public	24	18	41	5	8	4	131
2017	Does not provide services to public	17	17	35	6	19	6	587
2014	Provides services to public	30	25	30	7	9999	9	134
2014	Does not provide services to public	16	22	37	12	9999	14	668
2011	Provides services to public	22	18	35	14	9999	11	177
2011	Does not provide services to public	22	23	34	11	9999	11	684

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	41	10	5	2	1	83	8	494
2017	Does not provide services to public	41	38	10	7	3	1	80	10	2209
2014	Provides services to public	41	37	13	6	3	1	78	9	527
2014	Does not provide services to public	37	41	11	7	3	1	79	10	2432
2011	Provides services to public	41	40	10	6	3	0	81	9	663
2011	Does not provide services to public	37	41	12	6	3	0	79	9	2651
2008	Provides services to public	41	41	9	5	3	1	83	8	797
2008	Does not provide services to public	40	39	11	6	4	1	80	9	2436

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	40	21	12	5	2	61	17	495
2017	Does not provide services to public	21	42	20	11	4	2	65	15	2204
2014	Provides services to public	22	42	19	10	5	1	65	16	528
2014	Does not provide services to public	21	42	20	10	5	2	64	16	2433
2011	Provides services to public	21	41	18	11	7	2	63	18	663
2011	Does not provide services to public	19	40	18	13	7	2	62	20	2648

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	24	37	20	7	0	3	28	34	492
2017	Does not provide services to public	9	24	36	20	8	1	3	29	33	2196
2014	Provides services to public	11	26	37	18	6	0	1	25	38	528
2014	Does not provide services to public	10	26	40	16	6	1	2	23	36	2425
2011	Provides services to public	12	27	35	17	6	1	2	24	40	660
2011	Does not provide services to public	11	29	35	16	6	1	2	23	41	2640
2008	Provides services to public	10	31	37	16	5	0	2	21	41	799
2008	Does not provide services to public	9	28	38	17	5	1	2	23	38	2434

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	9	19	27	26	13	2	5	41	30	491
2017	Does not provide services to public	7	17	28	25	15	3	5	44	26	2193
2014	Provides services to public	11	22	31	20	11	4	2	33	34	527
2014	Does not provide services to public	9	19	32	23	11	3	3	36	30	2419
2011	Provides services to public	9	21	28	24	11	3	3	37	33	662
2011	Does not provide services to public	12	21	28	23	11	2	3	36	34	2638
2008	Provides services to public	10	22	34	22	8	2	3	31	34	795
2008	Does not provide services to public	9	21	29	24	11	3	3	37	32	2429

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	25	30	11	7	1	5	19	50	491
2017	Does not provide services to public	20	26	28	12	7	2	4	21	49	2200
2014	Provides services to public	32	29	21	9	3	2	2	13	64	527
2014	Does not provide services to public	29	29	25	9	4	1	3	14	60	2424
2011	Provides services to public	24	27	28	10	7	1	2	18	53	662
2011	Does not provide services to public	21	26	28	13	6	2	3	20	50	2636
2008	Provides services to public	22	29	27	14	5	1	2	19	53	795
2008	Does not provide services to public	18	27	30	14	6	2	3	21	47	2428

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	15	31	26	13	0	4	41	27	490
2017	Does not provide services to public	9	17	31	26	13	1	3	41	27	2185
2014	Provides services to public	10	19	33	26	9	1	3	36	29	523
2014	Does not provide services to public	9	19	36	24	9	1	2	34	28	2419
2011	Provides services to public	10	19	34	23	10	1	3	35	30	661
2011	Does not provide services to public	11	18	34	23	10	1	3	34	30	2636
2008	Provides services to public	9	20	32	27	8	1	3	36	31	792
2008	Does not provide services to public	7	19	36	23	11	1	3	36	27	2428

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	23	29	16	9	1	2	26	44	492
2017	Does not provide services to public	18	23	27	16	11	1	3	28	43	2199
2014	Provides services to public	28	25	23	13	6	1	3	20	56	527
2014	Does not provide services to public	22	26	29	13	6	1	3	20	50	2426
2011	Provides services to public	25	27	25	12	8	1	3	20	54	661
2011	Does not provide services to public	20	26	28	13	8	2	3	22	49	2644
2008	Provides services to public	21	27	24	16	8	1	2	25	50	796
2008	Does not provide services to public	17	26	29	16	8	1	4	25	45	2435

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	18	25	24	15	2	4	42	31	492
2017	Does not provide services to public	9	16	24	25	16	3	6	45	28	2199
2014	Provides services to public	9	16	26	28	13	2	6	45	27	526
2014	Does not provide services to public	7	15	26	29	15	2	7	48	24	2426
2011	Provides services to public	8	18	26	24	16	2	5	43	28	662
2011	Does not provide services to public	8	15	26	26	16	2	7	46	25	2634
2008	Provides services to public	12	20	27	22	11	3	5	36	34	796
2008	Does not provide services to public	8	17	25	24	15	3	7	44	28	2430

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	25	28	14	8	1	4	24	47	489
2017	Does not provide services to public	18	25	30	13	7	3	4	21	46	2195
2014	Provides services to public	25	27	27	9	7	2	3	17	55	527
2014	Does not provide services to public	25	27	28	11	5	2	3	16	54	2429

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	29	10	8	10	1	71	19	495
2017	Does not provide services to public	43	31	10	9	6	1	75	15	2208
2014	Provides services to public	39	31	11	9	9	1	71	18	528
2014	Does not provide services to public	42	32	9	10	7	1	74	17	2434

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	34	10	9	5	77	13	494
2017	Does not provide services to public	48	35	7	7	3	84	9	2205
2014	Provides services to public	39	37	12	7	5	76	12	527
2014	Does not provide services to public	44	39	8	6	3	83	8	2434

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	35	18	4	4	6	73	8	495
2017	Does not provide services to public	37	37	14	3	2	7	80	6	2204
2014	Provides services to public	42	35	12	4	2	5	81	6	528
2014	Does not provide services to public	40	35	13	2	2	7	81	5	2432

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	40	15	5	3	3	76	9	494
2017	Does not provide services to public	39	40	11	4	2	3	82	6	2210
2014	Provides services to public	41	35	15	3	2	4	79	6	528
2014	Does not provide services to public	40	38	12	4	3	3	81	7	2429
2011	Provides services to public	33	39	13	6	5	4	75	11	658
2011	Does not provide services to public	31	41	14	5	3	5	76	9	2642

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	33	10	7	5	0	79	11	495
2017	Does not provide services to public	44	39	10	5	2	0	83	7	2209
2014	Provides services to public	43	36	12	5	3	1	79	8	526
2014	Does not provide services to public	44	36	11	5	3	1	81	8	2430
2011	Provides services to public	39	37	11	6	6	1	76	12	660
2011	Does not provide services to public	38	38	13	6	4	1	77	10	2645
2008	Provides services to public	32	44	11	8	5	0	76	12	796
2008	Does not provide services to public	36	40	12	7	4	1	76	11	2441

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	28	16	12	11	4	4	58	25	496
2017	Does not provide services to public	27	31	14	9	7	7	4	66	18	2209
2014	Provides services to public	31	30	14	11	8	4	2	64	21	528
2014	Does not provide services to public	30	30	14	9	8	6	4	66	19	2434

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	39	14	5	1	4	0	78	6	491
2017	Does not provide services to public	36	43	11	4	1	5	0	83	5	2201
2014	Provides services to public	39	41	10	4	1	5	0	83	6	526
2014	Does not provide services to public	36	40	11	5	2	5	1	81	7	2433
2011	Provides services to public	35	40	13	5	3	4	0	79	8	661
2011	Does not provide services to public	35	38	14	4	2	6	1	79	6	2644

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	35	14	10	6	3	0	69	17	493
2017	Does not provide services to public	30	39	12	10	4	4	1	72	15	2201
2014	Provides services to public	35	37	12	8	4	4	1	75	12	526
2014	Does not provide services to public	34	38	10	8	4	4	1	76	13	2431
2011	Provides services to public	30	39	12	9	5	5	1	73	15	662
2011	Does not provide services to public	31	35	12	10	6	5	1	71	17	2643
2008	Provides services to public	29	33	14	11	7	5	1	66	19	798
2008	Does not provide services to public	28	34	13	11	6	6	2	67	19	2438

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	36	21	10	9	3	1	59	19	494
2017	Does not provide services to public	20	35	20	13	5	6	1	60	19	2203
2014	Provides services to public	24	34	20	10	6	5	0	62	17	527
2014	Does not provide services to public	24	35	18	11	5	6	1	63	18	2433
2011	Provides services to public	17	37	19	11	8	7	1	59	20	663
2011	Does not provide services to public	16	35	21	11	7	8	2	57	20	2643

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	20	20	15	16	9	3	41	36	495
2017	Does not provide services to public	16	24	16	14	12	14	3	49	32	2202
2014	Provides services to public	18	21	17	15	16	10	2	45	35	527
2014	Does not provide services to public	14	21	18	16	16	13	2	41	37	2432
2011	Provides services to public	16	22	17	16	14	13	3	45	35	663
2011	Does not provide services to public	13	21	18	15	14	15	3	42	35	2647

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	47	4	10	3	83	13	496
2017	Does not provide services to public	34	46	4	12	4	80	16	2210
2014	Provides services to public	33	46	6	10	4	79	14	527
2014	Does not provide services to public	35	47	5	9	4	82	13	2434
2011	Provides services to public	39	43	5	10	3	82	13	663
2011	Does not provide services to public	42	43	4	9	2	85	11	2653
2008	Provides services to public	42	43	5	7	3	85	10	800
2008	Does not provide services to public	45	42	4	7	3	86	10	2441

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	44	36	7	9	4	80	13	495
2017	Does not provide services to public	45	38	6	7	4	83	11	2208
2014	Provides services to public	45	35	7	7	6	80	13	527
2014	Does not provide services to public	46	33	7	8	6	79	14	2432
2011	Provides services to public	47	34	6	8	4	82	12	662
2011	Does not provide services to public	46	35	8	8	4	81	11	2648

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	34	9	4	1	0	86	5	495
2017	Does not provide services to public	57	31	6	5	1	0	88	6	2199
2014	Provides services to public	46	39	7	5	2	0	86	7	526
2014	Does not provide services to public	49	35	7	5	2	1	85	8	2432

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	64	25	6	3	1	1	1	90	3	492
2017	Does not provide services to public	68	22	5	2	1	1	1	91	3	2200
2014	Provides services to public	65	22	5	4	3	0	1	88	7	527
2014	Does not provide services to public	67	21	5	3	1	1	1	91	4	2432
2011	Provides services to public	66	21	6	4	2	1	1	88	6	662
2011	Does not provide services to public	69	19	6	3	1	1	1	90	5	2648
2008	Provides services to public	65	23	5	4	2	1	1	89	6	800
2008	Does not provide services to public	72	18	4	3	1	0	1	91	4	2435

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	58	23	8	7	3	0	81	10	495
2017	Does not provide services to public	65	19	5	7	3	0	85	10	2209
2014	Provides services to public	60	22	5	9	4	0	83	12	527
2014	Does not provide services to public	62	20	6	7	3	1	83	11	2430
2011	Provides services to public	59	20	5	10	5	2	80	14	660
2011	Does not provide services to public	64	18	5	8	4	1	83	12	2645
2008	Provides services to public	59	18	6	11	5	1	78	16	800
2008	Does not provide services to public	66	17	5	7	3	1	84	11	2438

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	63	19	7	7	3	1	83	10	496
2017	Does not provide services to public	67	18	6	5	2	2	87	7	2212
2014	Provides services to public	64	20	5	6	2	3	86	8	528
2014	Does not provide services to public	69	17	5	4	2	2	88	7	2433
2011	Provides services to public	62	17	8	5	4	3	82	10	661
2011	Does not provide services to public	66	18	6	5	3	3	87	7	2645
2008	Provides services to public	59	18	4	8	5	5	82	13	799
2008	Does not provide services to public	67	15	5	5	3	5	86	8	2443

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	78	13	5	2	2	0	91	4	494
2017	Does not provide services to public	80	11	3	1	1	2	94	3	2208
2014	Provides services to public	76	14	4	2	1	2	92	3	525
2014	Does not provide services to public	79	11	3	2	2	2	93	3	2431
2011	Provides services to public	75	13	3	3	3	3	90	7	663
2011	Does not provide services to public	78	11	4	1	2	3	92	3	2647
2008	Provides services to public	75	10	4	3	4	5	89	7	799
2008	Does not provide services to public	80	8	4	2	2	4	92	4	2438

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	53	25	10	7	2	1	1	80	9	495
2017	Does not provide services to public	57	23	8	5	2	1	3	84	8	2208
2014	Provides services to public	54	26	9	6	2	0	3	82	8	528
2014	Does not provide services to public	54	26	9	5	2	1	3	83	8	2433

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	62	23	8	2	2	2	1	88	4	494
2017	Does not provide services to public	65	21	6	2	1	4	2	91	3	2207
2014	Provides services to public	62	22	6	3	2	3	2	89	5	524
2014	Does not provide services to public	61	23	6	2	1	4	3	90	4	2430
2011	Provides services to public	61	20	8	3	2	2	3	86	6	663
2011	Does not provide services to public	62	20	7	3	1	2	5	88	4	2640
2008	Provides services to public	59	23	9	3	1	2	3	86	4	798
2008	Does not provide services to public	64	19	7	2	1	3	4	89	3	2436

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	21	79	494
2017	Does not provide services to public	16	84	2209
2014	Provides services to public	18	82	527
2014	Does not provide services to public	15	85	2431

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	105
2017	Does not provide services to public	49	367
2014	Provides services to public	52	97
2014	Does not provide services to public	47	362

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	69	105
2017	Does not provide services to public	61	367
2014	Provides services to public	54	97
2014	Does not provide services to public	63	362

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	105
2017	Does not provide services to public	8	367
2014	Provides services to public	7	97
2014	Does not provide services to public	9	362

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	97
2014	Does not provide services to public	0	362

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	5	367
2014	Does not provide services to public	3	362

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	105
2017	Does not provide services to public	1	367
2014	Does not provide services to public	2	362

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	3	367
2014	Provides services to public	6	97
2014	Does not provide services to public	4	362

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	105
2017	Does not provide services to public	38	367
2014	Provides services to public	42	97
2014	Does not provide services to public	40	363

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	49	105
2017	Does not provide services to public	35	367
2014	Provides services to public	38	97
2014	Does not provide services to public	40	363

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	48	105
2017	Does not provide services to public	45	367
2014	Provides services to public	45	97
2014	Does not provide services to public	49	363

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	43	105
2017	Does not provide services to public	37	367
2014	Provides services to public	39	97
2014	Does not provide services to public	38	363

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	37	105
2017	Does not provide services to public	33	367
2014	Provides services to public	34	97
2014	Does not provide services to public	36	363

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	61	105
2017	Does not provide services to public	53	367
2014	Provides services to public	52	97
2014	Does not provide services to public	52	363

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	31	105
2017	Does not provide services to public	28	367
2014	Provides services to public	29	97
2014	Does not provide services to public	29	363

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	105
2017	Does not provide services to public	7	367
2014	Provides services to public	6	97
2014	Does not provide services to public	8	363

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	105
2017	Does not provide services to public	12	367
2014	Provides services to public	13	97
2014	Does not provide services to public	9	363

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	47	105
2017	Does not provide services to public	43	367
2014	Provides services to public	45	97
2014	Does not provide services to public	45	363

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	32	105
2017	Does not provide services to public	25	367
2014	Provides services to public	27	97
2014	Does not provide services to public	25	363

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	105
2017	Does not provide services to public	12	367
2014	Provides services to public	13	97
2014	Does not provide services to public	13	363

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	62	105
2017	Does not provide services to public	54	367
2014	Provides services to public	63	97
2014	Does not provide services to public	56	364

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	32	105
2017	Does not provide services to public	27	367
2014	Provides services to public	30	97
2014	Does not provide services to public	29	364

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	105
2017	Does not provide services to public	9	367
2014	Provides services to public	14	97
2014	Does not provide services to public	10	364

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	26	105
2017	Does not provide services to public	18	367
2014	Provides services to public	17	97
2014	Does not provide services to public	16	364

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	105
2017	Does not provide services to public	10	367
2014	Provides services to public	14	97
2014	Does not provide services to public	12	364

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	6	367
2014	Does not provide services to public	4	364

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	105
2017	Does not provide services to public	11	367
2014	Provides services to public	15	97
2014	Does not provide services to public	11	364

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	105
2017	Does not provide services to public	10	367
2014	Provides services to public	12	97
2014	Does not provide services to public	9	364

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	105
2017	Does not provide services to public	26	367
2014	Provides services to public	19	97
2014	Does not provide services to public	25	364

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	101
2017	Does not provide services to public	11	346
2014	Provides services to public	15	93
2014	Does not provide services to public	12	350

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	101
2017	Does not provide services to public	24	346
2014	Provides services to public	18	93
2014	Does not provide services to public	20	350

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	101
2017	Does not provide services to public	11	346
2014	Provides services to public	12	93
2014	Does not provide services to public	9	350

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	101
2017	Does not provide services to public	10	346
2014	Provides services to public	8	93
2014	Does not provide services to public	6	350

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	101
2017	Does not provide services to public	10	346
2014	Provides services to public	16	93
2014	Does not provide services to public	10	350

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	101
2017	Does not provide services to public	13	346
2014	Provides services to public	14	93
2014	Does not provide services to public	11	350

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	101
2017	Does not provide services to public	13	346
2014	Provides services to public	9	93
2014	Does not provide services to public	11	350

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	101
2017	Does not provide services to public	9	346
2014	Provides services to public	6	93
2014	Does not provide services to public	6	350

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	101
2017	Does not provide services to public	11	346
2014	Provides services to public	12	93
2014	Does not provide services to public	11	350

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	26	101
2017	Does not provide services to public	24	346
2014	Provides services to public	18	93
2014	Does not provide services to public	33	350

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	101
2017	Does not provide services to public	7	346
2014	Provides services to public	6	93
2014	Does not provide services to public	11	350

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	53	101
2017	Does not provide services to public	42	346
2014	Provides services to public	36	93
2014	Does not provide services to public	49	350

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	101
2014	Provides services to public	0	93

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	53	101
2017	Does not provide services to public	52	346
2014	Provides services to public	55	93
2014	Does not provide services to public	55	350

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	101
2017	Does not provide services to public	14	346
2014	Provides services to public	11	93
2014	Does not provide services to public	13	350

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	96	4	104
2017	Does not provide services to public	92	8	367

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	15	19	8	10	27	5	47	26	495
2017	Does not provide services to public	13	17	18	5	6	31	8	50	20	2207
2014	Provides services to public	18	15	22	7	6	25	7	50	19	527
2014	Does not provide services to public	14	17	16	6	6	32	8	53	20	2433

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	31	18	8	8	7	0	64	17	493
2017	Does not provide services to public	29	33	15	6	5	11	1	71	12	2208
2014	Provides services to public	29	25	24	6	4	12	1	62	11	526
2014	Does not provide services to public	27	31	17	6	4	14	1	68	12	2430
2011	Provides services to public	33	37	14	6	4	7	0	75	10	662
2011	Does not provide services to public	32	36	14	4	3	10	1	76	8	2643

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	10	90	492
2017	Does not provide services to public	7	93	2206
2014	Provides services to public	8	92	526
2014	Does not provide services to public	8	92	2429

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	44	49
2017	Does not provide services to public	39	151
2014	Provides services to public	46	40
2014	Does not provide services to public	27	188

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	72	49
2017	Does not provide services to public	86	151
2014	Provides services to public	71	40
2014	Does not provide services to public	86	188

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Provides services to public	49
2017	Does not provide services to public	151
2014	Provides services to public	40
2014	Does not provide services to public	188

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	6	151
2014	Does not provide services to public	3	188

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	7	151
2014	Does not provide services to public	8	188

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	21	49
2017	Does not provide services to public	14	151
2014	Provides services to public	14	40
2014	Does not provide services to public	19	189

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	25	49
2017	Does not provide services to public	23	151
2014	Provides services to public	14	40
2014	Does not provide services to public	18	189

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	49
2017	Does not provide services to public	11	151
2014	Does not provide services to public	12	189

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	49
2017	Does not provide services to public	9	151
2014	Does not provide services to public	5	189

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	25	49
2017	Does not provide services to public	27	151
2014	Provides services to public	29	40
2014	Does not provide services to public	21	189

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	41	49
2017	Does not provide services to public	33	151
2014	Provides services to public	23	40
2014	Does not provide services to public	32	189

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	0	40

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	49

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	4	151
2014	Does not provide services to public	7	189

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	14	151
2014	Provides services to public	12	40
2014	Does not provide services to public	14	189

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	49

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	49
2017	Does not provide services to public	13	151
2014	Provides services to public	12	40
2014	Does not provide services to public	13	189

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Provides services to public	49
2014	Provides services to public	40
2014	Does not provide services to public	189

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	49
2017	Does not provide services to public	22	151
2014	Provides services to public	38	40
2014	Does not provide services to public	27	189

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	32	49
2017	Does not provide services to public	27	151
2014	Provides services to public	26	40
2014	Does not provide services to public	21	189

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	49
2017	Does not provide services to public	12	151
2014	Provides services to public	18	40
2014	Does not provide services to public	12	189

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	7	151
2014	Provides services to public	12	40
2014	Does not provide services to public	4	189

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	22	49
2017	Does not provide services to public	22	151
2014	Provides services to public	21	40
2014	Does not provide services to public	15	189

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	6	151
2014	Does not provide services to public	3	189

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	7	151
2014	Provides services to public	0	40
2014	Does not provide services to public	3	189

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	49
2017	Does not provide services to public	5	151
2014	Provides services to public	18	40
2014	Does not provide services to public	9	189

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	49
2017	Does not provide services to public	7	151
2014	Provides services to public	0	40
2014	Does not provide services to public	8	189

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	40	49
2017	Does not provide services to public	54	151
2014	Provides services to public	50	40
2014	Does not provide services to public	57	189

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	4	141
2014	Provides services to public	13	40
2014	Does not provide services to public	6	182

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	48
2017	Does not provide services to public	16	141
2014	Provides services to public	26	40
2014	Does not provide services to public	18	182

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	6	141
2014	Does not provide services to public	4	182

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	12	40

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	3	182

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	8	141
2014	Does not provide services to public	4	182

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	15	141
2014	Provides services to public	0	40
2014	Does not provide services to public	9	182

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	7	141
2014	Does not provide services to public	8	182

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	48
2017	Does not provide services to public	12	141
2014	Provides services to public	11	40
2014	Does not provide services to public	9	182

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	26	48
2017	Does not provide services to public	26	141
2014	Provides services to public	20	40
2014	Does not provide services to public	24	182

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	48
2017	Does not provide services to public	7	141
2014	Does not provide services to public	7	182

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	51	48
2017	Does not provide services to public	52	141
2014	Provides services to public	34	40
2014	Does not provide services to public	46	182

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	4	141
2014	Provides services to public	0	40

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	51	48
2017	Does not provide services to public	62	141
2014	Provides services to public	57	40
2014	Does not provide services to public	66	182

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	0	141

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	48
2017	Does not provide services to public	14	141
2014	Does not provide services to public	12	182

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	94	6	49
2017	Does not provide services to public	87	13	153

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	14	22	4	4	31	6	52	12	495
2017	Does not provide services to public	14	16	18	3	3	39	7	56	10	2208
2014	Provides services to public	16	14	23	4	2	34	7	51	10	527
2014	Does not provide services to public	15	15	17	3	2	41	7	56	11	2433

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	30	19	4	3	11	1	70	9	493
2017	Does not provide services to public	30	31	16	3	2	15	2	74	6	2206
2014	Provides services to public	26	27	20	4	2	19	2	67	7	527
2014	Does not provide services to public	28	31	17	3	2	18	1	73	6	2431
2011	Provides services to public	36	35	15	3	2	8	0	77	6	660
2011	Does not provide services to public	35	35	13	3	2	12	1	80	5	2649

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	18	82	495
2017	Does not provide services to public	13	87	2211
2014	Provides services to public	15	85	527
2014	Does not provide services to public	11	89	2426

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	75	25	88
2017	Does not provide services to public	79	21	292
2014	Provides services to public	86	14	80
2014	Does not provide services to public	76	24	262

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	55	29	10	4	2	0	0	84	6	65
2017	Does not provide services to public	56	30	6	4	3	1	1	87	7	230
2014	Provides services to public	47	47	1	3	1	0	0	94	5	69
2014	Does not provide services to public	57	27	5	7	3	1	0	85	11	201

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	51	10	5	3	1	3	81	8	496
2017	Does not provide services to public	25	50	9	6	2	3	5	81	9	2210
2014	Provides services to public	24	54	11	5	1	2	4	83	5	528
2014	Does not provide services to public	24	52	10	5	2	2	6	82	7	2432
2011	Provides services to public	25	52	11	7	1	1	3	80	8	661
2011	Does not provide services to public	23	52	11	6	2	1	5	80	9	2650
2008	Provides services to public	23	51	12	7	3	2	2	78	10	801
2008	Does not provide services to public	24	50	9	7	2	2	4	80	11	2441

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	22	21	9	4	25	6	51	18	495
2017	Does not provide services to public	10	23	20	7	4	28	8	51	18	2208
2014	Provides services to public	10	23	25	9	5	21	7	46	19	528
2014	Does not provide services to public	8	19	23	8	3	29	9	45	18	2432
2011	Provides services to public	10	25	24	9	6	21	5	47	20	662
2011	Does not provide services to public	9	22	25	7	4	26	7	46	16	2648

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	33	11	5	2	9	4	79	8	496
2017	Does not provide services to public	36	30	11	3	2	11	6	80	6	2209
2014	Provides services to public	35	33	13	4	3	9	4	78	7	528
2014	Does not provide services to public	34	33	12	3	2	9	6	79	6	2432
2011	Provides services to public	35	34	13	3	4	8	3	77	8	662
2011	Does not provide services to public	35	31	12	4	2	10	5	79	7	2649
2008	Provides services to public	34	36	13	3	2	10	2	79	6	799
2008	Does not provide services to public	35	33	11	3	2	12	5	81	6	2442

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	29	15	7	4	12	4	70	13	496
2017	Does not provide services to public	27	31	14	4	2	16	6	74	8	2209
2014	Provides services to public	30	29	17	5	3	11	4	70	10	528
2014	Does not provide services to public	26	32	15	5	3	14	5	72	10	2433
2011	Provides services to public	26	36	16	5	4	10	3	70	11	663
2011	Does not provide services to public	27	32	15	5	3	14	5	72	10	2644
2008	Provides services to public	29	32	16	6	4	11	2	70	12	799
2008	Does not provide services to public	32	31	14	6	3	10	5	73	10	2441

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	50	28	9	7	5	0	0	79	12	493
2017	Does not provide services to public	56	25	8	5	4	1	1	83	9	2205

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	25	10	6	5	1	0	78	11	494
2017	Does not provide services to public	57	24	10	4	4	2	0	82	8	2210

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	39	22	9	7	4	0	61	16	494
2017	Does not provide services to public	23	43	15	9	4	5	0	70	14	2209

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	35	16	16	11	2	0	56	27	494
2017	Does not provide services to public	20	41	15	14	8	3	0	62	22	2209

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	25	21	12	15	0	2	51	27	495
2017	Does not provide services to public	26	26	21	12	13	0	2	54	25	2202

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	23	26	17	12	0	0	44	29	494
2017	Does not provide services to public	18	28	26	17	11	0	1	47	28	2206

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	28	22	14	8	0	1	55	23	492
2017	Does not provide services to public	25	30	22	13	8	1	2	56	22	2203

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	22	25	17	17	1	1	40	35	494
2017	Does not provide services to public	18	22	25	18	14	1	2	41	34	2205

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	27	13	8	3	1	8	73	12	495
2017	Does not provide services to public	39	25	15	7	5	0	8	70	14	2201

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	28	23	11	7	0	1	59	18	494
2017	Does not provide services to public	29	29	22	12	7	0	1	58	19	2203

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	27	25	15	5	1	1	54	20	492
2017	Does not provide services to public	28	32	21	11	5	1	2	61	17	2200

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	30	22	14	7	1	0	57	21	493
2017	Does not provide services to public	24	31	23	13	7	1	1	56	21	2200

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	27	22	14	6	1	1	57	21	494
2017	Does not provide services to public	27	30	22	11	6	1	1	59	18	2203

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	30	19	13	8	1	2	60	21	492
2017	Does not provide services to public	30	33	19	9	5	1	2	65	15	2200

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	58	21	12	5	2	0	2	80	7	495
2017	Does not provide services to public	58	23	12	4	2	0	2	82	6	2209

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	66	14	8	6	2	1	3	83	9	495
2017	Does not provide services to public	73	12	5	3	4	1	2	88	7	2207

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	51	29	11	5	2	0	2	82	7	496
2017	Does not provide services to public	56	28	8	4	2	0	2	85	6	2209

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	23	11	8	5	0	1	76	13	495
2017	Does not provide services to public	60	18	10	6	5	0	2	80	10	2209

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	55	15	5	2	1	0	22	90	3	493
2017	Does not provide services to public	57	15	4	2	1	0	21	91	4	2205

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	67	18	7	2	1	0	4	90	3	492
2017	Does not provide services to public	73	13	3	2	1	0	8	94	3	2199

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	67	16	6	3	4	0	3	86	8	495
2017	Does not provide services to public	66	15	7	4	4	1	4	85	8	2212

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	50	33	12	2	1	0	1	84	4	493
2017	Does not provide services to public	52	28	12	3	2	1	3	83	5	2210

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	28	36	17	6	0	0	41	23	496
2017	Does not provide services to public	12	32	38	13	5	0	0	44	18	2213

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	21	35	24	12	0	0	36	29	494
2017	Does not provide services to public	6	19	39	25	11	0	0	36	25	2205

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	24	20	10	9	3	1	33	67	496
2017	Does not provide services to public	33	25	19	8	8	5	1	35	65	2213

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	315
2017	Does not provide services to public	19	1338

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	39	315
2017	Does not provide services to public	35	1338

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	315
2017	Does not provide services to public	19	1338

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	35	315
2017	Does not provide services to public	32	1338

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	315
2017	Does not provide services to public	7	1338

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	45	315
2017	Does not provide services to public	45	1338

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Provides services to public	5	51	16	10	5	13	310
2017	Does not provide services to public	6	51	20	8	4	12	1319

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	21	19	20	20	2	8	35	44	317
2017	Does not provide services to public	13	24	16	18	18	3	9	42	41	1343

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	2	12	13	22	42	2	7	15	70	317
2017	Does not provide services to public	3	12	12	21	42	3	7	17	70	1340

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Natural Resources Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.