2017 Public Service Employee Survey Results by Theme for Natural Resources Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 33 22 11 0 0 0 67 11 28
2017 Federal regulators 30 48 8 8 5 0 0 79 13 37
2017 Compliance, inspection and enforcement 35 42 6 6 11 0 0 77 17 19
2017 Communications or public affairs 32 47 6 12 2 0 0 80 14 97
2017 Access to information and privacy 42 41 17 0 0 0 0 83 0 12
2017 Security 40 41 10 0 10 0 0 80 10 10
2017 Science and technology 42 42 9 5 2 0 0 84 7 952
2017 Library services 80 20 0 0 0 0 0 100 0 10
2017 Administration and operations 33 39 13 8 8 0 0 72 15 291
2017 Human resources 32 47 9 10 2 0 0 78 13 100
2017 Financial management 31 48 9 4 7 0 0 80 11 99
2017 Procurement 39 50 0 10 0 0 0 90 10 22
2017 Real property 35 42 10 10 3 0 0 77 13 31
2017 Information management 24 50 16 3 7 0 0 74 9 73
2017 Information technology 22 53 13 7 5 0 0 75 12 137
2017 Internal audit 15 64 15 7 0 0 0 78 7 14
2017 Evaluation 42 26 9 15 9 0 0 67 24 12
2017 Data sciences 42 46 7 5 0 0 0 88 5 71
2017 Policy 31 48 9 8 5 0 0 78 13 323
2017 Project management 30 48 12 9 1 0 0 78 9 109
2017 Other services to the public 34 44 9 7 5 0 0 78 13 40
2017 None of the above 36 42 12 9 2 0 0 78 10 158
2014 Client contact centre 28 38 20 12 3 0 0 66 15 41
2014 Federal regulators 27 44 7 14 9 0 0 71 22 57
2014 Compliance, inspection and enforcement 38 37 8 18 0 0 0 74 18 24
2014 Communications or public affairs 22 51 8 13 6 0 0 73 19 132
2014 Security 47 53 0 0 0 0 0 100 0 15
2014 Science and technology 33 46 10 7 3 0 0 79 10 1175
2014 Library services 34 34 6 20 0 0 5 72 21 17
2014 Administration and operations 30 39 13 11 6 0 0 70 17 367
2014 Human resources 32 54 5 4 4 0 0 87 9 90
2014 Financial management 28 44 11 11 5 1 0 73 16 121
2014 Procurement 36 33 21 7 3 0 0 69 10 29
2014 Real property 25 46 16 13 0 0 0 71 13 36
2014 Materiel management 44 28 19 0 8 0 0 73 8 11
2014 Information management 31 40 14 8 6 0 1 72 14 115
2014 Information technology 29 40 15 12 3 0 0 69 16 146
2014 Internal audit 27 56 10 0 6 0 0 84 6 18
2014 Evaluation 33 20 33 13 0 0 0 53 13 15
2014 Other services to the public 25 48 8 10 9 0 1 73 19 84
2014 None of the above 26 48 10 10 5 1 0 75 15 411

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 32 22 11 11 0 0 56 22 27
2017 Federal regulators 25 54 8 5 8 0 0 79 13 37
2017 Compliance, inspection and enforcement 31 37 16 0 16 0 0 68 16 19
2017 Communications or public affairs 33 36 15 11 5 0 0 69 16 98
2017 Access to information and privacy 58 34 8 0 0 0 0 92 0 12
2017 Security 40 31 30 0 0 0 0 70 0 10
2017 Science and technology 31 38 13 11 6 0 0 70 17 952
2017 Administration and operations 37 31 14 10 8 0 0 68 18 290
2017 Human resources 29 38 9 17 7 0 0 67 24 100
2017 Financial management 26 47 11 6 10 0 0 73 16 99
2017 Procurement 39 46 4 4 6 0 0 86 10 22
2017 Real property 45 32 9 3 10 0 0 77 13 31
2017 Information management 30 39 9 16 5 0 0 69 22 73
2017 Information technology 26 40 12 10 11 1 0 66 22 137
2017 Internal audit 21 72 7 0 0 0 0 93 0 14
2017 Evaluation 50 17 15 0 17 0 0 67 17 12
2017 Data sciences 36 41 11 7 5 0 0 77 13 71
2017 Policy 35 35 11 11 7 0 0 70 19 322
2017 Project management 30 34 16 15 4 0 0 65 19 109
2017 Other services to the public 32 39 17 7 5 0 0 71 12 40
2017 None of the above 33 37 11 9 10 0 0 70 19 158

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 41 8 0 0 0 0 92 0 27
2017 Federal regulators 62 22 8 5 3 0 0 84 8 36
2017 Compliance, inspection and enforcement 62 21 6 6 5 0 0 83 11 19
2017 Communications or public affairs 45 38 13 4 0 0 0 83 4 98
2017 Access to information and privacy 58 17 25 0 0 0 0 75 0 12
2017 Security 60 40 0 0 0 0 0 100 0 10
2017 Science and technology 58 34 6 2 1 0 0 92 2 953
2017 Library services 90 10 0 0 0 0 0 100 0 10
2017 Administration and operations 52 29 11 6 1 0 0 82 7 290
2017 Human resources 53 31 8 6 2 0 0 84 8 99
2017 Financial management 49 39 7 1 4 0 0 88 5 98
2017 Procurement 81 8 10 0 0 0 0 90 0 22
2017 Real property 59 25 13 3 0 0 0 84 3 31
2017 Information management 48 36 12 3 1 0 0 84 4 74
2017 Information technology 39 40 12 6 3 0 0 79 9 137
2017 Internal audit 42 51 7 0 0 0 0 93 0 14
2017 Evaluation 59 17 15 0 9 0 0 76 9 12
2017 Data sciences 52 42 4 0 1 0 0 95 1 70
2017 Policy 45 41 9 3 2 0 0 85 5 318
2017 Project management 44 41 11 2 1 0 0 85 3 109
2017 Other services to the public 58 29 10 2 0 0 0 87 2 40
2017 None of the above 57 30 10 1 2 0 1 87 3 158
2014 Client contact centre 46 32 12 5 6 0 0 78 10 41
2014 Federal regulators 52 33 7 6 2 0 0 86 7 56
2014 Compliance, inspection and enforcement 59 31 0 10 0 0 0 90 10 24
2014 Communications or public affairs 50 35 9 4 2 0 0 85 6 132
2014 Security 87 13 0 0 0 0 0 100 0 15
2014 Science and technology 61 28 7 2 1 0 0 90 3 1175
2014 Library services 46 44 0 5 0 0 5 94 6 17
2014 Administration and operations 56 32 8 3 2 0 0 88 5 367
2014 Human resources 75 21 3 1 0 0 0 96 1 90
2014 Financial management 56 36 6 2 0 0 1 92 2 121
2014 Procurement 74 15 8 0 3 0 0 89 3 29
2014 Real property 59 33 3 3 3 0 0 92 5 36
2014 Materiel management 92 0 0 0 8 0 0 92 8 11
2014 Information management 57 31 6 4 2 0 0 88 6 114
2014 Information technology 55 34 8 2 0 1 0 89 2 146
2014 Internal audit 61 33 0 6 0 0 0 94 6 18
2014 Evaluation 33 40 27 0 0 0 0 73 0 15
2014 Other services to the public 55 26 7 7 3 0 1 82 11 84
2014 None of the above 54 33 8 2 2 1 0 88 4 411

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 32 22 7 0 0 0 71 7 27
2017 Federal regulators 54 30 8 5 3 0 0 84 8 36
2017 Compliance, inspection and enforcement 46 38 0 10 6 0 0 84 16 19
2017 Communications or public affairs 39 40 11 8 2 0 0 79 10 98
2017 Access to information and privacy 59 33 8 0 0 0 0 92 0 12
2017 Security 31 40 10 10 10 0 0 70 20 10
2017 Science and technology 47 39 8 4 2 0 0 87 5 953
2017 Administration and operations 44 35 11 5 5 0 0 78 10 289
2017 Human resources 40 40 15 3 2 0 0 80 5 99
2017 Financial management 38 43 9 5 5 0 0 80 10 98
2017 Procurement 54 25 4 16 0 0 0 80 16 22
2017 Real property 53 31 10 6 0 0 0 83 6 31
2017 Information management 36 38 18 4 4 0 0 74 8 74
2017 Information technology 33 44 11 7 4 0 0 77 11 137
2017 Internal audit 42 51 7 0 0 0 0 93 0 14
2017 Evaluation 42 26 0 15 17 0 0 67 33 12
2017 Data sciences 46 44 7 1 1 0 0 91 3 70
2017 Policy 39 38 10 9 4 0 0 77 13 319
2017 Project management 36 50 7 7 0 0 0 86 7 109
2017 Other services to the public 39 39 7 12 0 2 0 80 13 40
2017 None of the above 43 36 11 5 4 1 0 79 9 157
2014 Client contact centre 32 32 26 7 3 0 0 64 10 41
2014 Federal regulators 32 43 9 10 5 0 0 75 15 57
2014 Compliance, inspection and enforcement 57 20 4 8 12 0 0 76 20 24
2014 Communications or public affairs 36 43 11 7 4 0 0 78 11 132
2014 Security 68 25 6 0 0 0 0 94 0 15
2014 Science and technology 39 43 10 6 1 0 0 82 7 1174
2014 Library services 51 12 14 17 0 0 5 67 18 17
2014 Administration and operations 37 39 12 8 4 0 0 76 12 367
2014 Human resources 43 47 2 6 2 0 0 90 8 90
2014 Financial management 32 42 14 8 3 2 0 75 11 119
2014 Procurement 55 25 8 9 3 0 0 80 12 29
2014 Real property 31 42 13 13 0 0 0 74 13 36
2014 Materiel management 55 19 9 9 8 0 0 74 17 11
2014 Information management 35 40 17 4 3 0 0 76 7 115
2014 Information technology 39 38 10 12 0 1 0 78 12 146
2014 Internal audit 60 29 0 5 6 0 0 89 11 18
2014 Evaluation 33 27 19 13 7 0 0 60 21 15
2014 Other services to the public 41 34 11 6 8 0 0 75 14 84
2014 None of the above 36 39 11 9 3 1 0 76 12 412

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 29 24 0 7 0 0 69 7 28
2017 Federal regulators 27 39 18 11 5 0 0 66 16 37
2017 Compliance, inspection and enforcement 25 27 17 5 16 5 5 58 24 19
2017 Communications or public affairs 30 47 11 8 4 0 0 77 12 98
2017 Access to information and privacy 66 25 8 0 0 0 0 92 0 12
2017 Security 20 40 30 0 10 0 0 60 10 10
2017 Science and technology 33 33 17 10 6 1 0 67 16 953
2017 Library services 50 30 20 0 0 0 0 80 0 10
2017 Administration and operations 40 37 13 5 4 1 0 78 9 289
2017 Human resources 41 30 19 5 4 1 0 72 8 100
2017 Financial management 39 29 17 8 6 0 0 69 14 99
2017 Procurement 52 32 4 12 0 0 0 84 12 22
2017 Real property 53 22 9 10 6 0 0 75 17 31
2017 Information management 35 29 20 12 4 0 0 64 16 74
2017 Information technology 28 33 20 10 8 0 0 62 18 137
2017 Internal audit 35 51 7 7 0 0 0 85 7 14
2017 Evaluation 42 26 9 15 9 0 0 67 24 12
2017 Data sciences 42 40 10 6 3 0 0 82 8 70
2017 Policy 36 40 12 7 5 1 0 76 12 322
2017 Project management 36 35 15 11 3 1 0 72 13 109
2017 Other services to the public 37 30 21 10 2 0 0 67 12 40
2017 None of the above 40 26 20 9 4 1 0 67 13 158
2014 Client contact centre 18 53 19 7 0 0 3 73 7 41
2014 Federal regulators 29 40 21 5 5 0 0 69 10 57
2014 Compliance, inspection and enforcement 35 27 12 15 12 0 0 62 26 24
2014 Communications or public affairs 30 35 18 14 3 0 0 65 16 132
2014 Security 34 26 25 8 6 0 0 60 15 15
2014 Science and technology 22 37 18 14 8 0 0 60 22 1175
2014 Library services 34 23 30 6 5 0 0 58 12 17
2014 Administration and operations 36 32 19 8 6 0 0 68 13 367
2014 Human resources 36 36 12 5 9 1 1 73 15 89
2014 Financial management 37 27 17 6 9 2 2 66 16 121
2014 Procurement 49 31 7 7 6 0 0 79 13 29
2014 Real property 24 42 17 8 8 0 0 67 16 36
2014 Materiel management 34 21 9 19 17 0 0 55 36 11
2014 Information management 33 34 20 9 4 0 1 68 12 115
2014 Information technology 28 42 18 6 4 1 0 72 10 146
2014 Internal audit 39 44 11 0 6 0 0 83 6 18
2014 Evaluation 47 20 27 7 0 0 0 67 7 15
2014 Other services to the public 34 36 18 7 4 1 0 70 11 84
2014 None of the above 27 38 18 10 4 2 0 67 14 412

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 30 21 0 7 0 0 72 7 27
2017 Federal regulators 27 41 13 10 8 0 0 68 18 37
2017 Compliance, inspection and enforcement 25 32 22 10 10 0 0 57 21 19
2017 Communications or public affairs 33 48 7 8 4 0 0 81 12 98
2017 Access to information and privacy 66 25 8 0 0 0 0 92 0 12
2017 Security 20 30 40 0 10 0 0 50 10 10
2017 Science and technology 30 37 17 11 4 0 0 67 15 953
2017 Library services 40 30 30 0 0 0 0 70 0 10
2017 Administration and operations 40 38 14 5 2 0 0 79 7 291
2017 Human resources 40 37 14 5 5 0 0 77 9 100
2017 Financial management 40 34 14 6 5 0 0 75 11 99
2017 Procurement 48 46 0 6 0 0 0 94 6 22
2017 Real property 56 19 18 4 3 0 0 74 7 31
2017 Information management 31 35 18 12 4 0 0 66 16 74
2017 Information technology 26 37 20 11 6 0 0 64 16 137
2017 Internal audit 35 51 7 7 0 0 0 85 7 14
2017 Evaluation 50 17 9 15 9 0 0 67 24 12
2017 Data sciences 35 44 14 6 3 0 0 78 8 71
2017 Policy 36 38 12 8 5 1 0 75 13 321
2017 Project management 35 38 13 6 6 1 0 74 13 108
2017 Other services to the public 34 31 25 3 7 0 0 65 10 40
2017 None of the above 39 30 17 9 5 0 0 69 14 158
2014 Client contact centre 20 46 29 5 0 0 0 66 5 41
2014 Federal regulators 29 40 20 6 5 0 0 69 10 57
2014 Compliance, inspection and enforcement 35 27 8 18 12 0 0 62 30 24
2014 Communications or public affairs 31 35 22 9 4 0 0 65 13 132
2014 Security 41 12 25 13 8 0 0 54 21 15
2014 Science and technology 21 38 19 14 7 0 0 59 22 1175
2014 Library services 34 29 25 6 0 0 5 67 7 17
2014 Administration and operations 35 34 17 8 5 0 0 69 14 367
2014 Human resources 37 38 9 5 9 0 1 76 14 89
2014 Financial management 34 31 17 7 9 0 2 66 16 121
2014 Procurement 49 24 7 14 6 0 0 73 20 29
2014 Real property 25 37 19 12 8 0 0 61 20 36
2014 Materiel management 34 30 0 19 17 0 0 64 36 11
2014 Information management 28 39 19 10 5 0 0 67 14 113
2014 Information technology 25 47 18 6 3 1 0 73 9 146
2014 Internal audit 50 33 11 0 6 0 0 83 6 18
2014 Evaluation 40 27 26 7 0 0 0 67 7 15
2014 Other services to the public 36 39 12 9 4 0 0 75 13 84
2014 None of the above 28 37 18 11 5 1 0 66 16 412

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 18 32 10 4 10 0 49 16 28
2017 Federal regulators 27 32 19 11 8 3 0 61 19 37
2017 Compliance, inspection and enforcement 25 27 16 16 11 5 0 55 28 19
2017 Communications or public affairs 33 38 10 10 7 0 2 72 17 98
2017 Access to information and privacy 50 16 25 8 0 0 0 66 8 12
2017 Science and technology 32 27 17 11 6 5 2 64 18 949
2017 Library services 50 30 0 0 10 10 0 89 11 10
2017 Administration and operations 38 23 20 6 8 5 0 64 15 290
2017 Human resources 29 28 17 11 8 6 1 61 20 100
2017 Financial management 34 33 13 14 3 3 0 69 17 99
2017 Procurement 54 33 8 4 0 0 0 87 4 22
2017 Real property 53 12 19 10 6 0 0 65 16 31
2017 Information management 25 34 14 20 4 3 0 61 25 74
2017 Information technology 25 23 23 13 10 4 1 51 25 137
2017 Internal audit 43 28 15 0 7 7 0 76 8 14
2017 Evaluation 42 17 24 0 17 0 0 59 17 12
2017 Data sciences 37 32 15 9 3 2 3 73 12 71
2017 Policy 23 26 23 15 8 5 0 52 24 322
2017 Project management 30 25 20 14 5 2 3 59 20 109
2017 Other services to the public 39 12 16 11 10 12 0 58 24 40
2017 None of the above 33 24 20 12 7 4 0 59 20 158
2014 Client contact centre 25 17 25 15 7 11 0 47 25 41
2014 Federal regulators 17 28 31 12 10 2 0 45 23 57
2014 Compliance, inspection and enforcement 30 16 13 20 12 10 0 50 35 24
2014 Communications or public affairs 28 22 20 16 9 3 1 52 26 132
2014 Security 29 12 25 13 8 6 6 47 24 15
2014 Science and technology 28 30 19 11 6 5 1 62 18 1173
2014 Library services 22 29 24 19 5 0 0 52 24 17
2014 Administration and operations 31 23 19 12 11 3 1 56 24 366
2014 Human resources 28 29 19 5 14 3 1 60 20 89
2014 Financial management 35 23 12 11 14 4 1 61 26 121
2014 Procurement 40 18 14 14 9 4 0 61 25 29
2014 Real property 31 28 19 6 13 3 0 61 19 36
2014 Materiel management 44 10 0 19 26 0 0 55 45 11
2014 Information management 31 31 16 11 6 3 2 65 18 115
2014 Information technology 32 29 17 10 5 7 0 65 16 146
2014 Internal audit 39 11 40 0 6 5 0 52 6 18
2014 Evaluation 33 33 0 20 13 0 0 67 33 15
2014 Other services to the public 35 25 23 5 5 6 2 65 10 84
2014 None of the above 22 24 26 12 9 6 1 50 23 412
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 36 14 10 7 0 0 69 17 28
2017 Federal regulators 41 21 24 6 8 0 0 62 14 37
2017 Compliance, inspection and enforcement 69 16 0 5 5 5 0 89 11 19
2017 Communications or public affairs 47 31 16 3 1 1 1 79 4 98
2017 Access to information and privacy 66 17 8 0 0 0 8 91 0 12
2017 Security 40 30 0 10 20 0 0 70 30 10
2017 Science and technology 46 30 12 6 5 1 1 77 11 953
2017 Library services 70 10 0 10 10 0 0 80 20 10
2017 Administration and operations 49 27 12 6 3 3 1 78 9 290
2017 Human resources 49 34 4 8 4 1 1 85 12 100
2017 Financial management 46 25 12 9 6 2 0 72 15 99
2017 Procurement 47 29 5 6 9 0 5 79 16 21
2017 Real property 50 22 13 13 0 3 0 74 13 31
2017 Information management 50 25 17 2 6 0 0 75 8 74
2017 Information technology 41 34 11 6 4 3 0 78 10 136
2017 Internal audit 56 44 0 0 0 0 0 100 0 14
2017 Evaluation 50 24 0 9 17 0 0 74 26 12
2017 Data sciences 53 28 13 6 0 0 0 81 6 71
2017 Policy 48 25 13 7 4 2 1 75 12 323
2017 Project management 42 35 13 7 2 2 0 78 9 109
2017 Other services to the public 42 34 12 4 7 0 0 76 11 40
2017 None of the above 47 28 11 6 6 2 1 77 12 158
2014 Client contact centre 39 39 12 0 2 7 0 84 2 41
2014 Federal regulators 47 29 9 11 5 0 0 76 16 57
2014 Compliance, inspection and enforcement 61 11 11 8 4 5 0 76 12 24
2014 Communications or public affairs 46 27 13 6 3 3 1 76 10 132
2014 Security 67 33 0 0 0 0 0 100 0 15
2014 Science and technology 42 31 12 7 5 2 0 75 13 1174
2014 Library services 45 26 29 0 0 0 0 71 0 17
2014 Administration and operations 47 27 11 6 5 3 1 77 12 367
2014 Human resources 48 22 11 10 5 3 1 73 16 90
2014 Financial management 36 34 10 6 8 3 2 74 15 121
2014 Procurement 66 21 4 6 3 0 0 87 9 29
2014 Real property 45 27 10 8 8 3 0 74 17 36
2014 Materiel management 54 36 10 0 0 0 0 90 0 11
2014 Information management 47 31 10 7 4 0 1 79 11 115
2014 Information technology 35 40 11 8 3 3 0 77 11 146
2014 Internal audit 49 34 11 0 6 0 0 83 6 18
2014 Evaluation 27 33 21 0 7 6 7 69 8 15
2014 Other services to the public 51 25 7 7 5 4 0 80 13 84
2014 None of the above 41 32 10 9 6 2 1 75 15 412

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 46 11 3 11 0 0 75 14 28
2017 Federal regulators 41 27 14 8 10 0 0 68 18 37
2017 Compliance, inspection and enforcement 52 22 10 10 6 0 0 74 16 19
2017 Communications or public affairs 46 33 8 9 2 1 1 81 11 98
2017 Access to information and privacy 58 34 8 0 0 0 0 92 0 12
2017 Security 20 31 40 0 10 0 0 50 10 10
2017 Science and technology 41 32 13 8 5 1 1 75 13 951
2017 Library services 70 10 0 10 10 0 0 80 20 10
2017 Administration and operations 46 30 10 7 5 0 1 78 13 290
2017 Human resources 40 39 10 9 2 1 0 79 11 100
2017 Financial management 44 32 9 6 8 1 0 77 14 99
2017 Procurement 47 38 5 0 11 0 0 85 11 21
2017 Real property 50 27 7 10 6 0 0 77 16 31
2017 Information management 46 34 5 11 4 0 0 80 15 74
2017 Information technology 42 33 10 9 6 1 0 75 14 136
2017 Internal audit 35 57 0 7 0 0 0 93 7 14
2017 Evaluation 60 14 9 0 17 0 0 74 17 12
2017 Data sciences 51 29 13 6 1 0 0 80 7 71
2017 Policy 48 31 8 8 5 1 0 79 13 323
2017 Project management 43 28 14 11 4 0 0 71 15 109
2017 Other services to the public 27 49 12 8 5 0 0 76 12 40
2017 None of the above 44 29 10 9 6 1 1 74 16 155
2014 Client contact centre 39 40 14 6 0 0 0 79 6 41
2014 Federal regulators 43 35 8 7 5 2 0 79 12 57
2014 Compliance, inspection and enforcement 54 19 7 8 7 5 0 76 16 24
2014 Communications or public affairs 38 35 11 8 6 1 0 75 14 132
2014 Security 60 40 0 0 0 0 0 100 0 15
2014 Science and technology 38 35 12 9 6 0 0 73 15 1173
2014 Library services 56 12 14 18 0 0 0 67 18 17
2014 Administration and operations 47 28 10 8 6 1 0 75 14 367
2014 Human resources 44 34 8 5 8 1 0 78 14 90
2014 Financial management 39 33 6 11 8 3 1 75 19 121
2014 Procurement 59 31 3 3 3 0 0 91 6 29
2014 Real property 28 47 3 20 3 0 0 75 23 36
2014 Materiel management 54 27 19 0 0 0 0 81 0 11
2014 Information management 47 35 8 5 3 2 0 84 9 115
2014 Information technology 37 42 10 6 5 0 0 79 11 146
2014 Internal audit 48 34 11 6 0 0 0 83 6 18
2014 Evaluation 40 34 20 0 0 6 0 79 0 15
2014 Other services to the public 49 25 7 14 2 3 2 77 16 84
2014 None of the above 41 31 10 8 7 1 1 74 15 412

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 38 7 7 11 0 0 75 18 28
2017 Federal regulators 47 13 22 14 5 0 0 60 19 37
2017 Compliance, inspection and enforcement 63 26 0 0 11 0 0 89 11 19
2017 Communications or public affairs 53 30 10 5 2 0 0 83 7 98
2017 Access to information and privacy 66 8 8 17 0 0 0 75 17 12
2017 Security 30 50 10 0 10 0 0 80 10 10
2017 Science and technology 48 28 11 7 5 0 1 77 12 951
2017 Library services 60 20 10 0 10 0 0 80 10 10
2017 Administration and operations 55 26 9 5 4 0 0 81 10 288
2017 Human resources 55 23 10 6 6 0 0 77 12 100
2017 Financial management 50 29 6 9 6 0 0 79 15 99
2017 Procurement 50 28 8 6 8 0 0 78 14 22
2017 Real property 59 15 6 9 10 0 0 74 20 31
2017 Information management 58 23 1 13 4 0 0 81 17 74
2017 Information technology 38 37 10 8 6 1 0 75 14 137
2017 Internal audit 42 51 7 0 0 0 0 93 0 14
2017 Evaluation 83 0 0 0 17 0 0 83 17 12
2017 Data sciences 67 17 9 5 1 0 0 84 7 71
2017 Policy 46 27 10 11 6 0 0 73 16 323
2017 Project management 48 32 10 5 4 0 0 80 10 109
2017 Other services to the public 36 41 13 5 5 0 0 77 9 40
2017 None of the above 46 29 10 4 10 1 0 77 13 157
2014 Client contact centre 41 40 14 2 0 0 3 83 2 41
2014 Federal regulators 40 32 13 12 3 0 0 72 16 57
2014 Compliance, inspection and enforcement 57 23 4 13 4 0 0 80 16 24
2014 Communications or public affairs 47 31 9 8 5 0 0 78 13 132
2014 Security 80 20 0 0 0 0 0 100 0 15
2014 Science and technology 45 30 11 8 5 1 0 76 12 1175
2014 Library services 52 22 20 6 0 0 0 74 6 17
2014 Administration and operations 54 24 11 6 5 0 0 78 11 366
2014 Human resources 52 23 10 8 6 0 1 76 14 90
2014 Financial management 49 23 14 4 9 1 0 73 13 121
2014 Procurement 69 19 6 0 6 0 0 88 6 29
2014 Real property 45 24 9 17 5 0 0 69 22 36
2014 Materiel management 47 43 0 10 0 0 0 90 10 11
2014 Information management 52 30 8 5 4 0 0 82 9 115
2014 Information technology 46 31 12 6 4 1 0 78 10 146
2014 Internal audit 49 34 5 6 6 0 0 83 12 18
2014 Evaluation 46 27 21 7 0 0 0 73 7 15
2014 Other services to the public 53 28 6 5 5 3 0 83 10 84
2014 None of the above 43 30 12 7 7 1 1 74 14 412

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 50 20 4 7 0 0 69 11 28
2017 Federal regulators 41 30 8 13 5 3 0 73 19 37
2017 Compliance, inspection and enforcement 21 26 16 16 10 11 0 52 30 19
2017 Communications or public affairs 19 46 11 15 5 4 0 68 21 98
2017 Access to information and privacy 33 42 17 8 0 0 0 75 8 12
2017 Security 10 20 40 10 10 10 0 33 22 10
2017 Science and technology 26 31 17 10 5 11 1 64 17 953
2017 Library services 30 10 0 10 0 50 0 80 20 10
2017 Administration and operations 27 36 14 8 8 7 1 68 17 290
2017 Human resources 27 31 12 11 7 13 0 66 20 100
2017 Financial management 22 35 18 8 8 6 2 62 18 99
2017 Procurement 44 33 8 0 4 11 0 86 5 22
2017 Real property 31 40 22 0 0 6 0 76 0 31
2017 Information management 29 24 18 17 4 8 0 58 23 74
2017 Information technology 20 30 18 10 7 13 1 59 20 136
2017 Internal audit 20 51 15 0 0 15 0 83 0 14
2017 Evaluation 17 33 17 0 9 24 0 66 11 12
2017 Data sciences 29 30 17 8 3 13 0 68 12 71
2017 Policy 25 37 14 11 8 6 0 65 20 323
2017 Project management 26 37 17 9 8 3 0 66 17 109
2017 Other services to the public 34 31 16 0 7 12 0 74 8 40
2017 None of the above 26 30 16 11 6 11 0 64 19 158
2014 Client contact centre 12 33 32 7 0 15 0 54 8 41
2014 Federal regulators 26 34 24 10 1 6 0 63 12 57
2014 Compliance, inspection and enforcement 27 32 13 12 13 4 0 61 26 24
2014 Communications or public affairs 14 30 25 12 7 12 0 50 22 132
2014 Security 15 32 25 15 6 6 0 50 23 15
2014 Science and technology 22 34 17 9 5 12 0 64 17 1175
2014 Library services 33 29 13 12 0 13 0 71 13 17
2014 Administration and operations 27 32 14 11 6 9 0 65 20 367
2014 Human resources 21 36 18 13 8 2 1 59 22 90
2014 Financial management 23 31 19 12 6 8 2 59 21 120
2014 Procurement 32 34 11 10 5 7 0 71 16 29
2014 Real property 13 42 13 11 6 14 0 64 20 36
2014 Materiel management 37 17 10 19 17 0 0 53 36 11
2014 Information management 29 30 12 7 3 17 2 73 12 115
2014 Information technology 19 36 21 7 4 13 0 63 13 146
2014 Internal audit 40 38 10 6 6 0 0 78 12 18
2014 Evaluation 33 33 7 13 0 13 0 76 15 15
2014 Other services to the public 21 41 11 13 2 12 0 71 17 84
2014 None of the above 20 33 19 9 6 12 0 61 18 412

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 33 24 7 10 0 0 59 17 28
2017 Federal regulators 31 33 14 14 8 0 0 64 22 36
2017 Compliance, inspection and enforcement 20 21 26 6 22 5 0 43 29 19
2017 Communications or public affairs 19 35 21 16 7 2 0 55 23 98
2017 Access to information and privacy 33 34 17 8 0 0 8 72 9 12
2017 Security 10 20 20 20 20 10 0 33 44 10
2017 Science and technology 20 33 17 16 10 4 0 55 26 952
2017 Library services 10 40 10 10 10 20 0 63 25 10
2017 Administration and operations 25 38 16 11 7 3 1 65 18 291
2017 Human resources 20 38 16 15 5 5 1 62 21 99
2017 Financial management 24 33 22 5 9 6 0 61 15 99
2017 Procurement 45 36 4 0 4 11 0 91 5 22
2017 Real property 42 26 13 10 3 6 0 72 14 31
2017 Information management 23 25 21 20 8 3 0 49 29 74
2017 Information technology 14 30 21 14 16 3 1 46 32 136
2017 Internal audit 27 51 0 15 0 7 0 84 16 14
2017 Evaluation 9 50 9 15 9 9 0 64 26 12
2017 Data sciences 22 28 22 18 6 5 0 52 25 70
2017 Policy 24 39 14 13 7 3 0 66 20 321
2017 Project management 21 36 22 8 10 3 0 59 19 109
2017 Other services to the public 35 21 26 8 7 2 0 58 15 40
2017 None of the above 25 31 20 10 10 5 0 59 21 158
2014 Client contact centre 12 30 34 24 0 0 0 42 24 41
2014 Federal regulators 25 35 8 25 5 2 0 61 30 57
2014 Compliance, inspection and enforcement 26 20 8 25 21 0 0 46 46 24
2014 Communications or public affairs 11 32 30 18 6 3 0 44 25 132
2014 Security 21 19 25 15 13 7 0 43 30 15
2014 Science and technology 16 29 22 18 12 3 0 47 31 1175
2014 Library services 38 23 6 26 6 0 0 61 33 17
2014 Administration and operations 26 35 15 12 7 5 0 64 20 367
2014 Human resources 17 36 28 9 9 0 1 54 17 90
2014 Financial management 19 36 18 13 9 3 1 58 24 120
2014 Procurement 26 21 23 23 8 0 0 47 31 29
2014 Real property 11 35 31 8 12 3 0 47 21 36
2014 Materiel management 16 29 9 10 36 0 0 44 47 11
2014 Information management 27 24 20 17 7 5 2 54 25 115
2014 Information technology 13 34 22 18 7 5 0 50 26 146
2014 Internal audit 45 33 10 6 6 0 0 78 12 18
2014 Evaluation 27 47 0 21 0 6 0 78 22 15
2014 Other services to the public 25 35 14 9 12 5 0 63 22 84
2014 None of the above 18 36 20 15 8 3 0 56 24 411

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 33 31 7 7 3 0 54 15 28
2017 Federal regulators 17 35 16 18 8 6 0 55 28 37
2017 Compliance, inspection and enforcement 10 21 32 15 16 5 0 33 33 19
2017 Communications or public affairs 13 39 14 25 6 3 0 54 32 97
2017 Access to information and privacy 17 50 25 0 0 0 8 73 0 12
2017 Security 0 30 30 31 10 0 0 30 40 10
2017 Science and technology 13 26 21 15 15 10 0 43 33 952
2017 Library services 10 20 0 10 10 50 0 60 40 10
2017 Administration and operations 22 34 18 11 8 7 1 60 20 291
2017 Human resources 12 34 14 19 7 12 0 53 31 100
2017 Financial management 18 28 23 16 8 6 0 50 26 98
2017 Procurement 27 36 13 14 0 11 0 70 16 22
2017 Real property 22 34 15 20 6 3 0 58 27 31
2017 Information management 16 32 16 19 10 8 0 52 31 74
2017 Information technology 9 20 27 20 14 10 1 32 38 137
2017 Internal audit 15 50 14 7 7 7 0 70 16 14
2017 Evaluation 9 41 17 7 17 9 0 55 26 12
2017 Data sciences 19 21 19 17 10 14 0 46 31 71
2017 Policy 16 37 17 17 8 5 1 56 26 321
2017 Project management 22 27 18 20 9 4 0 52 30 109
2017 Other services to the public 29 26 24 7 7 7 0 59 15 40
2017 None of the above 18 28 20 13 8 12 0 52 25 158
2014 Client contact centre 8 18 31 26 5 11 0 29 35 41
2014 Federal regulators 18 34 13 21 12 2 0 53 33 57
2014 Compliance, inspection and enforcement 18 25 12 25 20 0 0 43 45 24
2014 Communications or public affairs 4 28 29 23 11 5 0 34 36 132
2014 Security 7 32 25 6 13 16 0 47 23 15
2014 Science and technology 10 25 22 21 15 7 0 37 39 1175
2014 Library services 38 23 6 26 6 0 0 61 33 17
2014 Administration and operations 18 31 18 19 8 7 0 52 28 366
2014 Human resources 9 37 21 19 10 3 1 47 30 90
2014 Financial management 16 32 21 16 12 3 1 50 29 120
2014 Procurement 10 30 18 16 15 11 0 45 35 29
2014 Real property 11 23 16 21 17 12 0 39 43 36
2014 Materiel management 19 14 19 21 26 0 0 34 47 11
2014 Information management 14 26 22 14 10 11 2 47 28 115
2014 Information technology 8 31 26 17 9 9 0 42 29 146
2014 Internal audit 34 32 12 16 6 0 0 66 22 18
2014 Evaluation 13 60 6 13 7 0 0 74 20 15
2014 Other services to the public 13 32 19 15 13 7 0 49 31 84
2014 None of the above 12 32 23 17 11 5 0 46 29 412

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 29 26 8 11 7 0 52 20 27
2017 Federal regulators 23 37 11 19 10 0 0 60 30 37
2017 Compliance, inspection and enforcement 15 26 27 10 16 5 0 43 28 19
2017 Communications or public affairs 16 31 23 13 11 6 0 50 25 98
2017 Access to information and privacy 41 17 17 17 8 0 0 58 25 12
2017 Security 20 20 0 20 20 21 0 50 50 10
2017 Science and technology 19 29 16 14 13 8 0 53 30 952
2017 Library services 30 20 0 10 10 30 0 72 28 10
2017 Administration and operations 25 27 18 11 11 9 0 57 24 291
2017 Human resources 23 28 19 11 8 11 0 57 21 100
2017 Financial management 19 29 19 13 12 7 0 52 27 99
2017 Procurement 31 37 8 0 14 8 0 75 16 22
2017 Real property 36 26 18 10 9 0 0 62 20 31
2017 Information management 22 22 20 20 11 5 0 46 33 74
2017 Information technology 16 24 21 14 18 7 1 43 34 137
2017 Internal audit 22 28 28 7 7 7 0 54 16 14
2017 Evaluation 18 33 7 17 9 17 0 61 31 12
2017 Data sciences 26 18 19 13 12 10 1 49 29 71
2017 Policy 20 33 13 16 13 5 0 55 31 321
2017 Project management 18 25 20 18 11 7 0 46 32 109
2017 Other services to the public 28 20 18 18 9 7 0 52 29 40
2017 None of the above 22 25 17 15 10 11 0 53 28 157
2014 Client contact centre 10 28 27 15 8 12 0 43 26 41
2014 Federal regulators 23 25 17 17 14 4 0 50 32 57
2014 Compliance, inspection and enforcement 18 25 4 15 25 13 0 49 46 24
2014 Communications or public affairs 15 23 24 21 15 2 0 39 37 132
2014 Security 14 26 13 25 14 8 0 44 42 15
2014 Science and technology 17 27 18 17 14 6 0 46 34 1175
2014 Library services 40 16 13 24 6 0 0 56 31 17
2014 Administration and operations 24 31 15 12 12 6 0 59 25 366
2014 Human resources 22 38 19 8 11 1 1 61 20 90
2014 Financial management 18 23 22 12 18 7 1 44 32 120
2014 Procurement 10 34 8 12 24 11 0 50 41 29
2014 Real property 11 38 14 18 12 8 0 53 32 36
2014 Materiel management 17 26 0 31 26 0 0 43 57 11
2014 Information management 21 24 26 8 11 8 2 50 21 115
2014 Information technology 15 32 20 13 11 9 0 51 27 146
2014 Internal audit 39 22 6 28 6 0 0 60 34 18
2014 Evaluation 47 27 6 13 0 6 0 79 14 15
2014 Other services to the public 21 34 13 9 12 10 0 61 24 84
2014 None of the above 19 26 20 16 13 6 0 49 30 412

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 50 11 17 10 0 0 61 28 28
2017 Federal regulators 26 41 5 11 17 0 0 67 28 36
2017 Compliance, inspection and enforcement 10 37 26 6 16 5 0 50 23 19
2017 Communications or public affairs 12 32 19 25 10 2 0 45 36 98
2017 Access to information and privacy 41 34 0 17 8 0 0 75 25 12
2017 Security 10 20 21 40 0 10 0 33 44 10
2017 Science and technology 15 31 19 19 11 5 0 49 31 953
2017 Library services 10 30 20 10 10 20 0 50 25 10
2017 Administration and operations 21 31 20 15 9 3 1 54 25 290
2017 Human resources 13 37 16 20 8 6 0 53 30 100
2017 Financial management 14 39 16 13 12 5 0 57 26 99
2017 Procurement 22 40 23 10 4 0 0 62 14 22
2017 Real property 31 19 18 19 10 3 0 52 30 31
2017 Information management 14 30 16 32 6 3 0 45 39 74
2017 Information technology 7 35 20 16 15 6 1 44 34 137
2017 Internal audit 0 50 28 0 15 7 0 54 16 14
2017 Evaluation 18 26 0 40 9 9 0 47 53 12
2017 Data sciences 21 24 21 13 11 8 0 50 27 71
2017 Policy 16 29 17 21 12 3 1 47 35 323
2017 Project management 18 22 23 22 10 4 0 42 34 109
2017 Other services to the public 21 32 14 14 10 10 0 59 26 40
2017 None of the above 17 24 20 19 14 6 0 44 34 158
2014 Client contact centre 8 42 18 18 13 2 0 51 31 41
2014 Federal regulators 9 37 12 24 16 2 0 47 41 57
2014 Compliance, inspection and enforcement 13 38 4 19 16 10 0 56 39 24
2014 Communications or public affairs 8 30 15 29 15 3 0 39 45 132
2014 Security 7 33 31 20 8 0 0 40 28 15
2014 Science and technology 11 30 22 20 13 3 0 43 35 1175
2014 Library services 23 28 19 18 13 0 0 50 31 17
2014 Administration and operations 18 36 15 16 12 3 0 56 29 367
2014 Human resources 15 29 27 13 14 1 1 45 28 90
2014 Financial management 12 32 20 18 16 1 1 45 35 120
2014 Procurement 13 20 18 31 18 0 0 33 49 29
2014 Real property 5 27 21 16 28 3 0 33 45 36
2014 Materiel management 0 53 10 0 36 0 0 53 36 11
2014 Information management 18 27 17 25 7 5 1 48 35 115
2014 Information technology 10 31 26 18 10 5 0 43 29 145
2014 Internal audit 39 44 5 6 6 0 0 83 12 18
2014 Evaluation 20 54 13 13 0 0 0 74 13 15
2014 Other services to the public 14 34 19 15 13 4 0 50 30 84
2014 None of the above 13 27 16 24 17 3 0 41 43 412
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 41 25 7 11 0 0 57 18 28
2017 Federal regulators 20 40 11 19 11 0 0 60 30 37
2017 Compliance, inspection and enforcement 36 43 0 10 11 0 0 79 21 19
2017 Communications or public affairs 29 41 14 12 4 0 0 70 16 98
2017 Access to information and privacy 51 41 8 0 0 0 0 92 0 12
2017 Security 20 60 10 10 0 0 0 80 10 10
2017 Science and technology 26 36 16 14 8 0 0 62 22 952
2017 Library services 40 40 10 10 0 0 0 80 10 10
2017 Administration and operations 35 31 16 11 6 0 0 67 17 290
2017 Human resources 35 30 11 17 7 0 0 65 24 100
2017 Financial management 27 40 14 5 12 2 0 68 17 99
2017 Procurement 39 40 15 0 6 0 0 79 6 22
2017 Real property 49 32 3 13 3 0 0 81 17 31
2017 Information management 27 45 12 10 4 0 1 73 14 73
2017 Information technology 22 36 18 13 11 1 0 58 24 137
2017 Internal audit 14 50 29 7 0 0 0 64 7 14
2017 Evaluation 42 26 9 7 17 0 0 67 24 12
2017 Data sciences 39 26 21 7 6 0 1 66 13 71
2017 Policy 32 37 11 13 6 0 0 69 20 321
2017 Project management 25 39 14 17 6 0 0 64 23 109
2017 Other services to the public 20 51 14 10 5 0 0 71 15 40
2017 None of the above 27 35 14 11 11 0 1 64 22 157
2014 Client contact centre 13 30 27 20 8 2 0 44 28 41
2014 Federal regulators 19 40 10 17 10 4 0 61 28 57
2014 Compliance, inspection and enforcement 14 44 12 19 11 0 0 58 30 24
2014 Communications or public affairs 23 38 14 18 8 0 0 60 25 132
2014 Security 38 28 13 7 15 0 0 65 22 15
2014 Science and technology 20 35 19 15 12 0 0 55 27 1174
2014 Library services 28 14 36 22 0 0 0 42 22 17
2014 Administration and operations 30 31 15 14 10 0 0 61 24 367
2014 Human resources 31 39 11 12 6 1 0 71 18 90
2014 Financial management 19 36 14 15 13 2 1 56 29 121
2014 Procurement 33 36 18 7 6 0 0 69 13 29
2014 Real property 8 55 19 19 0 0 0 63 19 36
2014 Materiel management 17 27 9 29 18 0 0 44 47 11
2014 Information management 23 44 16 8 7 0 2 68 15 115
2014 Information technology 21 38 20 13 8 0 0 59 21 146
2014 Internal audit 38 45 5 5 6 0 0 83 11 18
2014 Evaluation 20 40 33 7 0 0 0 60 7 15
2014 Other services to the public 24 42 8 17 8 0 0 66 26 84
2014 None of the above 22 38 13 14 11 1 1 61 25 410

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 39 14 13 11 0 0 62 24 28
2017 Federal regulators 28 49 13 8 3 0 0 77 10 37
2017 Compliance, inspection and enforcement 31 42 12 16 0 0 0 73 16 19
2017 Communications or public affairs 26 40 14 16 4 0 0 66 20 98
2017 Access to information and privacy 75 8 8 8 0 0 0 83 8 12
2017 Security 20 20 21 30 10 0 0 40 40 10
2017 Science and technology 33 44 10 10 4 0 0 77 14 951
2017 Library services 60 20 20 0 0 0 0 80 0 10
2017 Administration and operations 32 39 12 10 7 0 0 71 17 291
2017 Human resources 35 45 5 10 5 0 0 80 15 99
2017 Financial management 32 36 16 8 8 0 0 68 16 99
2017 Procurement 39 46 0 14 0 0 0 86 14 22
2017 Real property 38 33 9 14 6 0 0 71 20 31
2017 Information management 29 37 14 9 11 0 0 66 20 73
2017 Information technology 20 40 18 13 9 0 0 60 22 137
2017 Internal audit 21 57 7 15 0 0 0 78 15 14
2017 Evaluation 50 9 24 9 9 0 0 59 17 12
2017 Data sciences 34 35 19 8 4 0 0 69 12 71
2017 Policy 25 41 13 12 8 0 0 67 21 322
2017 Project management 20 45 8 18 8 0 0 66 26 109
2017 Other services to the public 27 42 16 7 7 0 0 69 14 40
2017 None of the above 32 37 13 10 6 1 0 70 17 157

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 11 25 21 22 7 0 27 46 28
2017 Federal regulators 11 29 25 18 3 14 0 47 24 37
2017 Compliance, inspection and enforcement 10 16 27 21 10 16 0 31 37 19
2017 Communications or public affairs 9 17 21 20 12 18 3 33 40 98
2017 Access to information and privacy 25 41 17 8 0 8 0 73 9 12
2017 Security 0 20 40 0 10 20 10 28 14 10
2017 Science and technology 10 18 18 17 10 23 3 38 37 952
2017 Library services 10 30 20 10 0 30 0 58 14 10
2017 Administration and operations 13 20 16 14 9 24 4 45 33 290
2017 Human resources 16 19 14 15 13 20 2 46 36 100
2017 Financial management 13 18 21 17 14 13 3 37 37 99
2017 Procurement 19 13 4 14 21 29 0 44 50 22
2017 Real property 20 29 9 25 7 6 3 55 35 31
2017 Information management 15 33 11 17 11 11 3 55 33 74
2017 Information technology 11 18 16 15 12 26 2 40 37 136
2017 Internal audit 7 27 7 15 15 22 7 49 41 14
2017 Evaluation 26 34 16 7 17 0 0 60 24 12
2017 Data sciences 12 19 19 14 4 25 5 46 26 71
2017 Policy 12 18 16 12 10 27 5 44 33 322
2017 Project management 17 23 17 17 7 19 1 49 30 109
2017 Other services to the public 12 14 14 10 18 27 6 38 41 39
2017 None of the above 9 25 17 13 10 17 8 45 32 155
2014 Client contact centre 4 25 18 17 10 19 5 39 37 41
2014 Federal regulators 7 22 16 22 6 23 4 39 39 57
2014 Compliance, inspection and enforcement 16 18 18 11 12 13 12 45 31 24
2014 Communications or public affairs 15 20 18 18 13 11 5 41 38 132
2014 Security 0 32 22 13 27 7 0 34 43 14
2014 Science and technology 9 18 19 18 12 19 4 35 39 1173
2014 Library services 11 17 31 5 13 23 0 36 23 17
2014 Administration and operations 14 18 17 20 13 15 3 40 40 367
2014 Human resources 13 28 13 18 9 15 3 50 33 90
2014 Financial management 17 18 18 18 13 13 3 42 36 121
2014 Procurement 12 20 20 7 16 25 0 44 30 29
2014 Real property 20 25 14 15 15 11 0 51 34 36
2014 Materiel management 0 9 7 49 26 0 9 10 83 11
2014 Information management 13 22 20 12 7 21 4 46 26 115
2014 Information technology 13 21 26 14 10 15 2 40 28 146
2014 Internal audit 11 5 23 28 5 28 0 23 45 18
2014 Evaluation 7 34 7 13 7 26 7 60 30 15
2014 Other services to the public 14 23 19 24 7 12 1 43 35 84
2014 None of the above 11 21 20 15 11 19 3 41 34 409

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 28 18 14 7 0 0 62 21 28
2017 Federal regulators 33 37 11 16 3 0 0 70 19 37
2017 Compliance, inspection and enforcement 53 26 11 10 0 0 0 79 10 19
2017 Communications or public affairs 39 36 17 3 4 0 1 76 7 98
2017 Access to information and privacy 67 33 0 0 0 0 0 100 0 12
2017 Security 20 50 10 10 10 0 0 70 20 10
2017 Science and technology 38 37 11 9 5 0 0 75 14 953
2017 Library services 50 40 0 10 0 0 0 90 10 10
2017 Administration and operations 44 32 11 7 4 0 1 77 12 289
2017 Human resources 37 38 14 7 5 0 0 74 11 100
2017 Financial management 43 37 6 5 8 1 0 81 13 99
2017 Procurement 51 29 11 9 0 0 0 80 9 21
2017 Real property 59 18 0 20 3 0 0 77 23 31
2017 Information management 45 35 5 5 10 0 0 80 15 74
2017 Information technology 30 38 13 9 9 1 0 68 18 136
2017 Internal audit 36 50 0 7 7 0 0 85 15 14
2017 Evaluation 57 17 9 0 17 0 0 74 17 12
2017 Data sciences 49 38 7 3 3 0 0 87 6 69
2017 Policy 38 34 8 13 5 1 0 74 19 323
2017 Project management 36 33 17 10 4 0 0 69 14 109
2017 Other services to the public 37 35 18 5 5 0 0 72 10 40
2017 None of the above 38 36 12 6 6 1 2 75 13 157
2014 Client contact centre 38 44 14 3 2 0 0 81 5 41
2014 Federal regulators 29 42 8 16 3 2 0 72 19 57
2014 Compliance, inspection and enforcement 53 21 8 11 8 0 0 73 19 24
2014 Communications or public affairs 33 41 13 7 6 0 1 75 13 132
2014 Security 60 40 0 0 0 0 0 100 0 15
2014 Science and technology 35 38 11 9 6 0 0 74 15 1174
2014 Library services 40 29 31 0 0 0 0 69 0 17
2014 Administration and operations 45 31 11 6 6 0 0 76 12 367
2014 Human resources 43 29 9 8 10 0 0 73 18 90
2014 Financial management 43 29 9 7 9 3 1 74 17 121
2014 Procurement 70 24 3 0 3 0 0 94 3 29
2014 Real property 47 24 5 17 6 0 0 72 23 36
2014 Materiel management 36 64 0 0 0 0 0 100 0 11
2014 Information management 41 35 12 7 5 0 1 76 12 115
2014 Information technology 38 40 12 4 5 1 0 79 10 146
2014 Internal audit 49 45 0 6 0 0 0 94 6 18
2014 Evaluation 27 53 7 13 0 0 0 80 13 15
2014 Other services to the public 49 30 5 9 5 3 0 81 15 84
2014 None of the above 36 35 12 9 6 1 1 73 15 412

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 0 28 37 20 0 0 15 33 24 14
2017 Communications or public affairs 17 43 22 4 11 4 0 62 15 28
2017 Science and technology 20 29 21 11 4 5 10 57 18 277
2017 Administration and operations 28 29 21 10 3 2 8 63 14 61
2017 Human resources 35 41 6 13 0 0 4 80 13 30
2017 Financial management 16 28 11 25 11 6 3 49 39 36
2017 Real property 35 31 8 8 0 8 9 80 10 12
2017 Information management 24 39 23 0 0 15 0 74 0 13
2017 Information technology 11 41 21 10 4 7 7 60 16 29
2017 Data sciences 27 27 19 21 6 0 0 54 27 15
2017 Policy 17 38 18 10 5 3 9 63 17 107
2017 Project management 16 37 23 12 2 5 5 59 16 41
2017 None of the above 27 33 11 8 3 8 11 73 14 37
2014 Client contact centre 10 36 10 8 8 10 18 63 22 11
2014 Federal regulators 50 26 12 6 0 6 0 81 6 16
2014 Communications or public affairs 20 38 15 12 10 2 2 61 23 40
2014 Science and technology 19 37 18 7 6 4 9 65 15 359
2014 Administration and operations 31 32 13 9 2 2 10 72 13 88
2014 Human resources 35 36 0 12 6 0 12 80 20 17
2014 Financial management 26 29 12 12 8 3 10 63 23 41
2014 Procurement 67 17 0 0 17 0 0 83 17 12
2014 Real property 15 39 8 8 8 7 15 69 21 13
2014 Information management 30 12 29 0 7 13 9 54 9 25
2014 Information technology 17 45 17 10 0 0 10 69 12 29
2014 Other services to the public 27 31 22 8 0 0 12 67 9 25
2014 None of the above 21 31 14 7 10 8 8 62 20 123

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 40 13 14 15 0 0 58 29 28
2017 Federal regulators 31 34 14 19 3 0 0 65 21 37
2017 Compliance, inspection and enforcement 27 21 16 21 10 5 0 50 33 19
2017 Communications or public affairs 32 36 12 18 2 0 0 68 20 98
2017 Access to information and privacy 34 50 7 0 8 0 0 84 8 12
2017 Security 20 41 20 10 10 0 0 60 20 10
2017 Science and technology 34 36 11 11 5 2 1 72 17 953
2017 Library services 30 50 20 0 0 0 0 80 0 10
2017 Administration and operations 42 30 11 9 6 2 0 73 16 290
2017 Human resources 37 38 8 9 5 1 2 77 15 100
2017 Financial management 35 34 17 9 4 1 0 70 14 98
2017 Procurement 23 34 8 20 15 0 0 57 35 22
2017 Real property 33 28 15 10 13 0 0 61 23 31
2017 Information management 34 34 14 10 6 1 1 70 16 74
2017 Information technology 27 33 14 15 5 4 1 64 21 136
2017 Internal audit 34 51 0 7 7 0 0 85 15 14
2017 Evaluation 33 17 9 9 33 0 0 50 41 12
2017 Data sciences 40 34 13 9 2 0 3 76 11 71
2017 Policy 43 34 7 7 5 3 0 79 13 323
2017 Project management 31 47 12 6 1 2 1 80 7 109
2017 Other services to the public 35 34 7 12 7 3 3 73 20 40
2017 None of the above 35 34 10 8 6 4 3 74 15 158
2014 Client contact centre 40 37 10 5 8 0 0 77 13 41
2014 Federal regulators 36 32 16 8 3 5 0 72 12 57
2014 Compliance, inspection and enforcement 29 31 7 17 12 5 0 62 30 24
2014 Communications or public affairs 38 33 12 11 3 1 2 73 15 131
2014 Security 6 35 25 0 34 0 0 41 34 15
2014 Science and technology 31 39 10 10 5 2 4 74 16 1175
2014 Library services 57 12 23 8 0 0 0 69 8 17
2014 Administration and operations 35 32 11 13 7 1 1 68 21 367
2014 Human resources 34 44 8 4 4 3 2 82 9 90
2014 Financial management 31 33 12 14 5 3 2 67 20 121
2014 Procurement 25 33 8 14 3 14 3 70 20 29
2014 Real property 44 19 12 10 14 0 0 63 25 36
2014 Materiel management 10 47 7 10 26 0 0 57 36 11
2014 Information management 32 39 14 6 3 3 3 76 9 115
2014 Information technology 30 36 13 10 5 3 4 70 15 146
2014 Internal audit 44 34 11 5 6 0 0 78 11 18
2014 Evaluation 27 33 7 27 0 7 0 64 29 15
2014 Other services to the public 33 45 10 7 1 3 1 81 9 84
2014 None of the above 35 36 10 11 4 2 2 74 16 412

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 36 31 14 4 0 0 51 18 28
2017 Federal regulators 25 33 0 19 5 17 0 70 30 36
2017 Compliance, inspection and enforcement 16 33 16 26 5 5 0 51 32 19
2017 Communications or public affairs 24 33 11 15 7 8 1 63 25 97
2017 Access to information and privacy 58 25 0 8 8 0 0 83 17 12
2017 Security 30 31 10 20 10 0 0 60 30 10
2017 Science and technology 30 29 12 10 6 11 1 68 18 952
2017 Library services 60 30 0 0 0 10 0 100 0 10
2017 Administration and operations 30 27 14 8 8 12 1 66 18 291
2017 Human resources 38 30 12 4 8 7 0 73 13 100
2017 Financial management 31 23 15 11 10 8 1 60 23 99
2017 Procurement 27 30 4 14 17 8 0 62 34 22
2017 Real property 36 26 13 19 3 3 0 64 22 31
2017 Information management 33 26 12 8 7 12 1 68 18 74
2017 Information technology 21 19 14 14 7 21 3 53 28 136
2017 Internal audit 20 58 7 0 0 7 7 91 0 14
2017 Evaluation 24 17 9 24 9 17 0 50 39 12
2017 Data sciences 28 32 15 3 8 11 4 70 13 71
2017 Policy 32 32 10 6 7 13 1 74 15 322
2017 Project management 25 35 16 13 4 5 2 64 19 109
2017 Other services to the public 25 24 14 2 13 22 0 63 19 39
2017 None of the above 27 26 12 12 6 14 1 64 22 158
2014 Client contact centre 38 24 15 5 8 10 0 69 14 41
2014 Federal regulators 30 17 19 15 5 13 0 55 23 57
2014 Compliance, inspection and enforcement 37 27 11 4 7 10 5 75 13 24
2014 Communications or public affairs 32 25 14 11 8 8 2 64 21 132
2014 Security 21 13 26 15 19 6 0 36 36 15
2014 Science and technology 31 27 14 8 6 10 4 68 16 1175
2014 Library services 52 12 25 6 0 5 0 67 7 17
2014 Administration and operations 30 27 16 8 9 7 2 64 19 367
2014 Human resources 33 26 9 11 10 9 2 66 24 90
2014 Financial management 30 25 13 16 8 5 3 59 26 121
2014 Procurement 28 21 11 17 3 19 0 61 25 29
2014 Real property 39 19 8 14 12 8 0 63 28 36
2014 Materiel management 18 35 0 21 18 8 0 58 42 11
2014 Information management 30 31 14 3 5 13 4 74 9 115
2014 Information technology 22 27 18 6 10 14 3 59 19 146
2014 Internal audit 39 33 6 11 5 6 0 76 17 18
2014 Evaluation 33 13 21 13 0 19 0 58 17 15
2014 Other services to the public 37 29 10 5 5 11 2 77 12 84
2014 None of the above 31 24 12 11 7 13 2 64 21 412

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 42 19 14 7 0 0 60 21 28
2017 Federal regulators 25 35 19 10 8 3 0 62 19 37
2017 Compliance, inspection and enforcement 20 37 11 15 16 0 0 58 31 19
2017 Communications or public affairs 28 47 8 15 2 0 0 75 17 98
2017 Access to information and privacy 24 67 0 0 8 0 0 92 8 12
2017 Security 0 50 30 11 10 0 0 50 21 10
2017 Science and technology 30 42 14 10 4 0 1 73 13 952
2017 Library services 50 40 10 0 0 0 0 90 0 10
2017 Administration and operations 39 35 12 8 6 0 0 74 14 290
2017 Human resources 37 36 10 14 2 0 1 74 16 100
2017 Financial management 38 39 13 5 4 1 0 78 9 99
2017 Procurement 19 58 13 0 10 0 0 77 10 22
2017 Real property 32 37 19 9 3 0 0 69 13 31
2017 Information management 28 43 11 9 8 1 0 71 18 74
2017 Information technology 19 37 18 11 14 0 0 57 25 137
2017 Internal audit 58 35 0 0 7 0 0 93 7 14
2017 Evaluation 35 40 0 26 0 0 0 74 26 12
2017 Data sciences 27 45 10 12 3 0 3 75 15 71
2017 Policy 24 43 14 10 7 0 1 68 18 322
2017 Project management 33 35 18 12 2 0 0 68 13 108
2017 Other services to the public 27 35 14 15 7 0 3 64 23 40
2017 None of the above 28 43 12 8 8 1 1 72 16 157
2014 Client contact centre 24 32 26 8 10 0 0 57 18 41
2014 Federal regulators 38 29 17 11 5 0 0 67 16 57
2014 Compliance, inspection and enforcement 38 27 12 7 16 0 0 65 23 24
2014 Communications or public affairs 26 35 19 12 7 0 1 61 19 132
2014 Security 28 22 7 14 23 0 7 53 39 14
2014 Science and technology 26 39 16 13 5 0 1 66 18 1173
2014 Library services 29 33 26 0 5 0 6 66 6 17
2014 Administration and operations 33 34 11 14 8 0 1 67 22 367
2014 Human resources 18 43 15 12 12 0 1 61 24 90
2014 Financial management 29 35 10 15 10 0 1 65 25 121
2014 Procurement 21 35 7 19 18 0 0 56 37 29
2014 Real property 13 54 12 14 8 0 0 66 22 36
2014 Materiel management 18 65 0 0 17 0 0 83 17 11
2014 Information management 22 46 11 13 8 0 0 69 21 115
2014 Information technology 20 39 18 18 5 0 0 59 23 145
2014 Internal audit 60 22 0 17 0 0 0 83 17 18
2014 Evaluation 33 40 21 6 0 0 0 73 6 15
2014 Other services to the public 24 40 10 19 6 1 0 65 25 84
2014 None of the above 24 39 15 14 8 1 1 64 21 412

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 31 18 3 0 0 0 78 3 28
2017 Federal regulators 46 40 0 6 8 0 0 87 13 37
2017 Compliance, inspection and enforcement 26 53 16 0 5 0 0 79 5 19
2017 Communications or public affairs 49 35 7 9 0 0 0 84 9 98
2017 Access to information and privacy 41 59 0 0 0 0 0 100 0 12
2017 Security 20 80 0 0 0 0 0 100 0 10
2017 Science and technology 54 36 5 3 1 0 0 91 5 951
2017 Library services 90 10 0 0 0 0 0 100 0 10
2017 Administration and operations 37 34 12 10 6 0 0 71 17 291
2017 Human resources 51 25 10 8 6 0 0 76 14 99
2017 Financial management 44 41 6 7 2 0 0 84 9 99
2017 Procurement 50 34 4 6 6 0 0 84 12 22
2017 Real property 59 28 10 3 0 0 0 87 3 31
2017 Information management 31 45 12 5 7 0 0 76 12 74
2017 Information technology 34 45 9 8 4 0 0 79 11 137
2017 Internal audit 35 57 7 0 0 0 0 93 0 14
2017 Evaluation 50 17 17 7 9 0 0 67 15 12
2017 Data sciences 48 37 8 4 3 0 0 85 7 71
2017 Policy 43 42 6 7 2 0 0 85 9 323
2017 Project management 33 52 9 3 2 0 0 85 6 109
2017 Other services to the public 36 40 10 9 3 0 2 78 12 40
2017 None of the above 41 39 9 5 5 1 1 81 10 158
2014 Client contact centre 31 32 19 15 3 0 0 63 18 41
2014 Federal regulators 37 49 5 5 4 0 0 86 9 57
2014 Compliance, inspection and enforcement 32 37 13 18 0 0 0 70 18 24
2014 Communications or public affairs 36 46 6 8 4 0 1 83 12 132
2014 Security 80 7 13 0 0 0 0 87 0 15
2014 Science and technology 49 39 6 5 1 0 0 88 6 1175
2014 Library services 40 16 12 26 0 0 5 60 28 17
2014 Administration and operations 31 38 15 11 6 0 0 69 16 367
2014 Human resources 42 44 8 5 1 0 0 86 6 90
2014 Financial management 35 44 12 7 2 1 0 79 9 121
2014 Procurement 38 39 7 10 3 3 0 79 14 29
2014 Real property 33 40 19 3 6 0 0 72 9 36
2014 Materiel management 44 19 28 0 8 0 0 64 8 11
2014 Information management 30 47 13 7 4 0 0 77 10 115
2014 Information technology 33 50 10 5 1 0 0 83 6 146
2014 Internal audit 38 34 12 16 0 0 0 72 16 18
2014 Evaluation 47 33 7 14 0 0 0 79 14 15
2014 Other services to the public 44 30 9 7 9 1 0 75 16 84
2014 None of the above 39 41 9 6 3 1 0 81 10 412

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 35 18 7 4 0 0 71 11 28
2017 Federal regulators 55 35 0 8 3 0 0 89 11 37
2017 Compliance, inspection and enforcement 41 43 5 6 5 0 0 84 11 19
2017 Communications or public affairs 57 38 2 3 0 0 0 95 3 98
2017 Access to information and privacy 58 42 0 0 0 0 0 100 0 12
2017 Security 50 50 0 0 0 0 0 100 0 10
2017 Science and technology 57 33 5 4 1 0 0 90 5 949
2017 Library services 70 20 10 0 0 0 0 90 0 10
2017 Administration and operations 45 35 6 8 5 0 0 81 13 290
2017 Human resources 59 26 5 8 2 0 0 85 10 99
2017 Financial management 51 40 3 5 1 0 0 91 6 99
2017 Procurement 50 34 4 6 6 0 0 84 12 22
2017 Real property 70 23 0 7 0 0 0 93 7 31
2017 Information management 39 48 4 1 7 1 0 88 8 74
2017 Information technology 42 43 4 8 3 0 0 85 11 137
2017 Internal audit 64 36 0 0 0 0 0 100 0 14
2017 Evaluation 66 26 0 9 0 0 0 91 9 12
2017 Data sciences 54 40 1 3 1 0 0 95 4 71
2017 Policy 47 41 6 5 2 0 0 88 7 322
2017 Project management 43 42 7 6 1 0 0 86 7 109
2017 Other services to the public 39 40 11 7 3 0 0 79 10 40
2017 None of the above 46 38 6 4 5 1 1 86 9 158
2014 Client contact centre 38 27 20 10 6 0 0 64 16 41
2014 Federal regulators 45 37 12 5 0 0 0 82 5 57
2014 Compliance, inspection and enforcement 49 30 13 4 5 0 0 79 8 24
2014 Communications or public affairs 42 43 4 6 5 0 0 85 11 132
2014 Security 87 0 13 0 0 0 0 87 0 15
2014 Science and technology 52 37 5 5 2 0 0 88 7 1174
2014 Library services 42 21 17 14 0 0 5 67 15 17
2014 Administration and operations 41 34 11 9 5 0 0 75 14 367
2014 Human resources 54 41 1 2 2 0 0 95 4 90
2014 Financial management 49 32 11 6 2 0 0 82 8 121
2014 Procurement 41 47 4 6 0 3 0 90 6 29
2014 Real property 33 49 15 3 0 0 0 82 3 36
2014 Materiel management 53 21 0 9 17 0 0 74 26 11
2014 Information management 38 41 11 7 4 0 0 79 10 115
2014 Information technology 45 38 9 8 1 0 0 83 8 146
2014 Internal audit 50 39 6 5 0 0 0 89 5 18
2014 Evaluation 47 33 0 13 7 0 0 79 21 15
2014 Other services to the public 46 35 6 8 3 0 1 83 11 84
2014 None of the above 45 40 4 7 2 1 0 86 9 411

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 42 18 11 7 4 0 63 18 28
2017 Federal regulators 14 35 22 10 19 0 0 49 29 37
2017 Compliance, inspection and enforcement 15 25 27 16 10 6 0 43 28 19
2017 Communications or public affairs 23 39 22 13 3 0 0 62 16 98
2017 Access to information and privacy 41 34 17 8 0 0 0 75 8 12
2017 Security 0 20 50 20 10 0 0 20 30 10
2017 Science and technology 17 31 17 19 14 3 0 49 33 951
2017 Library services 10 41 10 0 20 10 10 63 25 10
2017 Administration and operations 27 32 17 11 7 4 0 62 19 291
2017 Human resources 25 40 13 9 9 2 1 68 19 99
2017 Financial management 21 37 13 14 11 3 1 60 27 99
2017 Procurement 14 42 13 13 14 4 0 59 28 22
2017 Real property 33 33 16 3 6 10 0 73 10 31
2017 Information management 21 34 14 11 16 3 1 57 28 74
2017 Information technology 15 28 18 19 16 3 0 45 36 136
2017 Internal audit 22 64 7 0 0 7 0 92 0 14
2017 Evaluation 34 15 16 0 26 0 9 55 28 12
2017 Data sciences 17 38 18 13 9 5 0 59 23 71
2017 Policy 21 38 14 13 10 3 1 61 24 322
2017 Project management 25 33 21 9 11 2 0 59 20 107
2017 Other services to the public 24 21 19 15 13 9 0 49 30 40
2017 None of the above 23 31 16 16 7 8 0 58 24 157
2014 Client contact centre 24 29 19 14 11 3 0 55 25 41
2014 Federal regulators 20 30 17 19 10 4 0 52 30 57
2014 Compliance, inspection and enforcement 22 36 4 13 25 0 0 58 38 24
2014 Communications or public affairs 11 28 21 20 14 4 1 42 36 132
2014 Security 6 20 19 20 15 13 7 33 44 15
2014 Science and technology 14 30 17 20 16 3 0 46 37 1175
2014 Library services 30 21 20 5 18 0 5 54 25 17
2014 Administration and operations 20 33 16 18 11 2 0 54 29 366
2014 Human resources 17 37 11 16 12 5 1 58 30 90
2014 Financial management 19 28 21 15 12 4 1 49 29 121
2014 Procurement 26 21 20 3 30 0 0 47 33 29
2014 Real property 8 31 28 16 11 7 0 42 29 36
2014 Materiel management 17 28 29 0 26 0 0 46 26 11
2014 Information management 18 33 20 11 15 4 0 53 27 115
2014 Information technology 19 38 18 14 10 1 0 57 24 146
2014 Internal audit 55 22 11 6 6 0 0 77 12 18
2014 Evaluation 27 40 27 7 0 0 0 67 7 15
2014 Other services to the public 18 37 16 10 13 4 2 58 25 84
2014 None of the above 15 32 17 22 11 3 0 49 34 412

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 25 18 37 3 7 0 38 43 28
2017 Federal regulators 14 21 22 21 19 3 0 36 42 37
2017 Compliance, inspection and enforcement 15 15 11 26 33 0 0 30 59 19
2017 Communications or public affairs 21 35 13 13 12 2 4 60 27 98
2017 Access to information and privacy 24 17 0 25 25 8 0 45 55 12
2017 Security 10 10 20 30 20 11 0 22 56 10
2017 Science and technology 14 22 13 20 24 4 3 39 47 951
2017 Library services 10 31 10 20 10 10 10 50 37 10
2017 Administration and operations 19 25 15 17 18 4 2 47 36 289
2017 Human resources 22 21 19 14 17 2 5 47 34 99
2017 Financial management 13 21 26 20 16 3 0 35 37 99
2017 Procurement 18 25 4 13 19 4 17 55 40 22
2017 Real property 27 28 9 14 13 3 6 61 29 31
2017 Information management 12 22 15 16 28 3 4 37 48 74
2017 Information technology 6 22 16 22 27 4 3 30 53 137
2017 Internal audit 7 64 7 15 7 0 0 71 22 14
2017 Evaluation 17 24 17 0 33 0 9 46 36 12
2017 Data sciences 12 27 18 15 20 2 6 42 39 70
2017 Policy 26 30 14 13 13 2 2 58 27 323
2017 Project management 20 23 17 14 22 2 1 45 38 109
2017 Other services to the public 21 18 6 14 25 9 5 46 46 40
2017 None of the above 16 21 12 22 23 3 3 40 48 158
2014 Client contact centre 13 12 14 34 25 0 3 25 61 41
2014 Federal regulators 16 25 14 21 22 2 0 42 44 57
2014 Compliance, inspection and enforcement 4 38 4 24 26 5 0 44 53 24
2014 Communications or public affairs 9 26 12 26 23 1 3 36 51 132
2014 Security 0 12 7 6 55 13 6 15 76 15
2014 Science and technology 11 20 14 19 31 2 3 33 52 1175
2014 Library services 5 40 13 12 18 12 0 51 34 17
2014 Administration and operations 13 22 15 20 23 2 4 38 46 366
2014 Human resources 16 21 19 23 17 2 2 39 42 90
2014 Financial management 12 25 15 22 24 1 1 38 47 121
2014 Procurement 18 13 10 22 30 3 3 33 56 29
2014 Real property 5 17 19 24 26 6 3 24 55 36
2014 Materiel management 17 18 0 28 26 0 10 39 61 11
2014 Information management 8 15 14 18 35 6 3 26 58 115
2014 Information technology 12 19 20 19 26 3 1 32 47 144
2014 Internal audit 34 32 18 5 11 0 0 66 16 18
2014 Evaluation 40 26 7 27 0 0 0 66 27 15
2014 Other services to the public 17 28 17 10 22 1 5 48 34 84
2014 None of the above 15 22 12 21 23 4 3 40 47 412

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 56 15 4 4 0 0 78 7 27
2017 Federal regulators 23 55 6 11 5 0 0 78 16 36
2017 Compliance, inspection and enforcement 41 26 10 6 16 0 0 68 22 19
2017 Communications or public affairs 25 44 8 18 5 0 0 69 23 98
2017 Access to information and privacy 41 34 17 8 0 0 0 75 8 12
2017 Security 30 51 10 0 10 0 0 80 10 10
2017 Science and technology 34 40 10 10 5 0 0 75 14 950
2017 Library services 50 40 0 10 0 0 0 90 10 10
2017 Administration and operations 33 38 14 10 5 0 0 71 15 289
2017 Human resources 31 44 11 11 2 0 0 76 13 99
2017 Financial management 32 42 10 5 10 0 0 74 15 98
2017 Procurement 60 25 4 6 4 0 0 86 10 22
2017 Real property 49 25 9 7 6 0 3 77 14 31
2017 Information management 32 47 9 9 3 0 0 79 12 74
2017 Information technology 25 38 19 9 10 0 0 63 18 136
2017 Internal audit 27 22 29 22 0 0 0 49 22 14
2017 Evaluation 33 33 9 17 9 0 0 66 26 12
2017 Data sciences 40 39 10 7 4 0 0 79 11 70
2017 Policy 33 39 11 10 6 1 0 73 16 319
2017 Project management 33 45 11 7 4 0 0 78 11 109
2017 Other services to the public 29 45 19 5 3 0 0 73 8 40
2017 None of the above 36 36 10 12 5 1 0 72 17 158
2014 Client contact centre 21 35 13 19 12 0 0 56 31 41
2014 Federal regulators 18 51 15 11 5 0 0 69 16 56
2014 Compliance, inspection and enforcement 43 17 7 21 11 0 0 61 32 24
2014 Communications or public affairs 12 48 15 15 10 0 0 60 25 132
2014 Security 28 45 13 0 8 0 6 77 9 15
2014 Science and technology 23 45 13 11 8 0 0 67 20 1174
2014 Library services 34 16 17 33 0 0 0 50 33 17
2014 Administration and operations 26 42 13 9 10 0 0 68 19 367
2014 Human resources 21 43 14 16 5 0 1 64 22 90
2014 Financial management 21 43 17 11 9 0 0 63 20 121
2014 Procurement 38 35 4 10 13 0 0 73 24 29
2014 Real property 13 56 14 16 0 0 0 70 16 36
2014 Materiel management 35 18 10 28 8 0 0 53 36 11
2014 Information management 21 50 12 11 4 0 1 72 16 115
2014 Information technology 20 43 18 14 6 0 0 62 20 146
2014 Internal audit 50 33 5 5 6 0 0 84 11 18
2014 Evaluation 33 33 21 13 0 0 0 67 13 15
2014 Other services to the public 22 45 16 6 10 1 0 68 16 83
2014 None of the above 28 40 12 12 8 1 0 68 20 412

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 46 12 4 4 0 0 81 7 27
2017 Federal regulators 31 44 3 8 14 0 0 76 22 36
2017 Compliance, inspection and enforcement 42 27 15 6 11 0 0 68 17 19
2017 Communications or public affairs 38 39 14 8 1 0 0 77 9 98
2017 Access to information and privacy 45 27 9 18 0 0 0 73 18 11
2017 Security 10 60 20 0 10 0 0 70 10 10
2017 Science and technology 44 34 10 7 4 0 0 78 11 952
2017 Library services 70 20 0 0 10 0 0 90 10 10
2017 Administration and operations 42 38 11 5 5 0 0 80 10 289
2017 Human resources 41 29 17 10 2 0 0 70 12 99
2017 Financial management 38 42 11 1 8 0 0 79 9 97
2017 Procurement 60 25 4 10 0 0 0 86 10 22
2017 Real property 46 28 9 10 6 0 0 75 16 31
2017 Information management 38 38 8 13 4 0 0 75 17 74
2017 Information technology 29 34 17 11 9 0 0 63 19 137
2017 Internal audit 28 57 15 0 0 0 0 85 0 14
2017 Evaluation 42 41 0 0 9 0 9 91 9 12
2017 Data sciences 47 37 10 4 1 0 0 85 6 70
2017 Policy 38 34 11 12 5 0 0 71 18 318
2017 Project management 35 37 17 7 3 0 0 73 11 109
2017 Other services to the public 40 35 20 0 5 0 0 75 5 40
2017 None of the above 43 30 11 12 4 0 0 72 16 158
2014 Client contact centre 24 40 20 17 0 0 0 64 17 41
2014 Federal regulators 30 43 8 14 5 0 0 73 19 57
2014 Compliance, inspection and enforcement 35 38 0 16 11 0 0 73 27 24
2014 Communications or public affairs 24 33 23 14 6 0 0 57 20 132
2014 Security 60 32 0 0 8 0 0 92 8 15
2014 Science and technology 35 36 12 11 6 0 0 71 17 1174
2014 Library services 38 19 25 12 6 0 0 57 18 17
2014 Administration and operations 34 38 12 9 7 0 0 72 16 367
2014 Human resources 36 29 15 14 5 0 1 65 20 90
2014 Financial management 31 36 15 8 9 0 1 67 17 121
2014 Procurement 40 36 14 0 7 0 3 78 7 29
2014 Real property 22 44 23 11 0 0 0 67 11 36
2014 Materiel management 25 37 10 10 17 0 0 62 27 11
2014 Information management 33 42 12 9 3 1 0 75 13 115
2014 Information technology 34 33 21 5 6 0 1 68 12 146
2014 Internal audit 44 28 22 0 6 0 0 72 6 18
2014 Evaluation 40 27 19 13 0 0 0 67 13 15
2014 Other services to the public 32 35 12 16 2 2 0 69 19 84
2014 None of the above 31 36 12 14 7 1 0 67 21 412

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 33 33 7 0 0 0 60 7 27
2017 Federal regulators 31 39 11 11 8 0 0 70 19 36
2017 Compliance, inspection and enforcement 21 52 6 6 16 0 0 72 22 19
2017 Communications or public affairs 28 50 5 11 6 0 0 78 17 98
2017 Access to information and privacy 59 33 8 0 0 0 0 92 0 12
2017 Security 10 40 41 10 0 0 0 50 10 10
2017 Science and technology 28 37 15 13 4 1 1 66 18 953
2017 Library services 70 20 10 0 0 0 0 90 0 10
2017 Administration and operations 39 38 11 7 4 0 0 77 12 290
2017 Human resources 34 35 17 13 2 0 0 69 14 99
2017 Financial management 31 44 13 4 7 0 0 76 11 98
2017 Procurement 40 37 0 23 0 0 0 77 23 22
2017 Real property 49 29 10 9 3 0 0 77 12 31
2017 Information management 27 36 17 15 5 0 0 63 20 74
2017 Information technology 20 40 20 12 6 1 1 61 18 137
2017 Internal audit 21 72 0 7 0 0 0 93 7 14
2017 Evaluation 33 26 17 7 17 0 0 59 24 12
2017 Data sciences 32 40 19 7 3 0 0 72 9 70
2017 Policy 35 37 11 9 7 1 0 73 16 319
2017 Project management 31 36 15 13 5 0 0 66 19 109
2017 Other services to the public 38 36 7 14 3 0 3 76 17 40
2017 None of the above 37 32 14 12 5 0 1 69 16 158
2014 Client contact centre 26 42 12 15 5 0 0 68 20 41
2014 Federal regulators 33 35 20 7 5 0 0 68 12 57
2014 Compliance, inspection and enforcement 39 25 4 19 13 0 0 64 32 24
2014 Communications or public affairs 30 41 11 13 6 0 0 70 19 132
2014 Security 41 19 13 6 15 0 6 64 23 15
2014 Science and technology 25 34 17 15 7 1 1 60 22 1173
2014 Library services 33 17 23 26 0 0 0 50 26 17
2014 Administration and operations 31 37 16 8 7 0 0 69 15 367
2014 Human resources 28 42 13 8 8 0 1 71 16 90
2014 Financial management 30 37 16 8 9 0 0 67 17 120
2014 Procurement 47 30 0 7 13 3 0 79 21 29
2014 Real property 22 25 31 19 3 0 0 47 22 36
2014 Materiel management 34 10 9 30 17 0 0 44 47 11
2014 Information management 27 42 12 12 5 1 2 71 17 115
2014 Information technology 25 40 20 10 6 0 1 65 15 146
2014 Internal audit 45 39 11 0 6 0 0 83 6 18
2014 Evaluation 33 20 33 13 0 0 0 53 13 15
2014 Other services to the public 26 40 18 7 5 1 4 69 12 84
2014 None of the above 26 37 15 14 6 2 1 65 20 412

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 32 32 10 6 4 0 49 18 28
2017 Federal regulators 8 47 24 10 5 5 0 58 17 37
2017 Compliance, inspection and enforcement 21 37 11 10 11 10 0 64 24 19
2017 Communications or public affairs 26 46 14 8 5 1 0 72 13 96
2017 Access to information and privacy 33 34 17 0 8 8 0 72 9 12
2017 Security 0 40 41 10 0 10 0 44 11 10
2017 Science and technology 19 40 18 11 6 5 1 62 18 951
2017 Library services 20 30 30 10 0 0 10 56 11 10
2017 Administration and operations 25 32 20 9 6 7 0 62 16 290
2017 Human resources 23 37 27 6 2 6 0 64 8 100
2017 Financial management 20 37 21 8 8 2 3 60 17 99
2017 Procurement 27 59 8 6 0 0 0 86 6 22
2017 Real property 30 25 29 3 6 6 0 59 10 31
2017 Information management 22 34 16 12 7 8 1 61 21 74
2017 Information technology 17 37 16 13 8 6 2 59 23 137
2017 Internal audit 21 57 7 7 0 7 0 84 8 14
2017 Evaluation 18 31 17 0 17 17 0 59 21 12
2017 Data sciences 22 42 23 7 1 4 0 67 9 71
2017 Policy 22 45 17 9 5 2 0 68 14 322
2017 Project management 22 42 18 11 3 3 0 66 15 109
2017 Other services to the public 15 41 21 9 3 12 0 63 14 40
2017 None of the above 22 38 13 14 4 9 0 66 20 158

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 28 7 14 7 0 4 71 22 28
2017 Federal regulators 36 27 13 10 14 0 0 63 24 37
2017 Compliance, inspection and enforcement 58 26 0 11 5 0 0 84 16 19
2017 Communications or public affairs 38 35 11 7 7 0 2 74 14 97
2017 Access to information and privacy 75 17 8 0 0 0 0 92 0 12
2017 Security 40 30 11 0 10 10 0 77 11 10
2017 Science and technology 44 33 12 6 4 0 1 78 10 949
2017 Library services 70 30 0 0 0 0 0 100 0 10
2017 Administration and operations 52 27 8 6 5 1 1 80 11 290
2017 Human resources 56 27 4 8 4 0 1 83 13 99
2017 Financial management 37 41 12 3 7 0 0 78 10 99
2017 Procurement 55 35 4 0 6 0 0 90 6 22
2017 Real property 59 25 3 7 6 0 0 84 13 31
2017 Information management 58 27 4 7 4 0 0 85 11 73
2017 Information technology 42 38 10 7 3 0 1 80 10 137
2017 Internal audit 22 64 0 7 0 0 7 92 8 14
2017 Evaluation 59 9 0 15 17 0 0 67 33 12
2017 Data sciences 53 30 5 4 3 1 4 87 7 71
2017 Policy 40 29 9 12 10 0 0 69 22 322
2017 Project management 39 33 15 9 3 0 0 73 12 109
2017 Other services to the public 40 33 7 16 2 2 0 74 19 40
2017 None of the above 42 31 11 9 6 0 1 74 15 158
2014 Client contact centre 40 36 10 10 3 0 3 77 12 41
2014 Federal regulators 34 37 15 9 3 2 0 73 12 57
2014 Compliance, inspection and enforcement 34 41 0 17 4 0 4 78 22 24
2014 Communications or public affairs 34 34 13 14 4 1 0 69 19 132
2014 Security 53 6 20 0 15 0 6 63 16 15
2014 Science and technology 38 34 15 8 4 1 1 73 12 1174
2014 Library services 46 28 13 6 6 0 0 74 13 17
2014 Administration and operations 44 32 11 6 6 0 0 77 12 367
2014 Human resources 43 36 7 6 7 0 2 80 13 89
2014 Financial management 40 41 4 8 7 0 0 81 15 121
2014 Procurement 48 40 6 3 3 0 0 88 6 29
2014 Real property 50 20 12 13 3 0 3 72 16 36
2014 Materiel management 29 52 10 9 0 0 0 81 9 11
2014 Information management 40 39 11 4 3 1 2 81 8 115
2014 Information technology 38 36 17 5 1 1 1 76 6 146
2014 Internal audit 55 28 6 11 0 0 0 83 11 18
2014 Evaluation 20 53 14 13 0 0 0 73 13 15
2014 Other services to the public 48 26 9 10 4 0 3 76 15 84
2014 None of the above 35 30 12 15 6 1 2 66 21 412

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 24 11 3 14 3 10 67 20 28
2017 Federal regulators 17 18 20 13 14 0 18 43 33 37
2017 Compliance, inspection and enforcement 42 21 6 6 15 0 10 70 23 19
2017 Communications or public affairs 39 22 10 12 4 2 11 69 19 97
2017 Access to information and privacy 25 17 17 17 17 0 7 45 36 12
2017 Security 30 30 0 10 10 10 10 75 25 10
2017 Science and technology 20 19 13 15 16 3 14 47 37 950
2017 Library services 40 10 10 0 20 0 20 63 25 10
2017 Administration and operations 33 20 13 11 8 2 13 62 22 291
2017 Human resources 31 12 8 15 12 3 20 56 34 99
2017 Financial management 26 25 15 10 9 4 11 60 23 99
2017 Procurement 38 36 0 8 10 0 8 80 20 22
2017 Real property 56 18 14 6 3 0 3 77 9 31
2017 Information management 31 10 16 7 13 5 17 53 26 74
2017 Information technology 22 22 16 11 9 6 13 54 26 137
2017 Internal audit 7 29 0 0 29 7 27 56 44 14
2017 Evaluation 16 17 9 9 41 0 9 36 54 12
2017 Data sciences 24 16 17 11 9 4 18 51 26 71
2017 Policy 22 28 9 16 14 4 7 56 34 322
2017 Project management 30 21 13 14 10 4 8 58 28 109
2017 Other services to the public 23 21 3 21 12 0 21 56 41 40
2017 None of the above 23 22 17 12 10 4 12 54 26 158
2014 Client contact centre 27 22 16 9 10 2 12 58 23 41
2014 Federal regulators 20 18 16 19 12 4 10 45 37 57
2014 Compliance, inspection and enforcement 22 27 8 7 23 0 12 56 35 24
2014 Communications or public affairs 29 27 18 7 8 1 10 63 17 132
2014 Security 20 35 0 13 20 0 13 62 38 15
2014 Science and technology 16 21 14 16 19 3 13 43 41 1175
2014 Library services 5 21 31 5 0 0 37 42 8 17
2014 Administration and operations 25 23 12 12 15 2 11 55 31 367
2014 Human resources 17 20 11 11 24 1 16 44 42 90
2014 Financial management 30 21 10 13 15 3 9 57 32 121
2014 Procurement 34 20 4 0 23 0 19 66 29 29
2014 Real property 25 29 10 8 19 0 8 59 30 36
2014 Materiel management 21 43 9 0 18 0 9 70 20 11
2014 Information management 19 24 11 6 16 3 22 57 29 115
2014 Information technology 31 23 17 10 7 2 10 61 20 146
2014 Internal audit 34 21 11 6 11 0 16 66 21 18
2014 Evaluation 7 40 7 7 7 13 19 70 21 15
2014 Other services to the public 33 24 12 12 8 5 7 65 22 84
2014 None of the above 20 25 8 16 18 2 11 51 40 412

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 56 11 3 0 0 0 86 3 28
2017 Federal regulators 27 36 24 5 8 0 0 63 13 37
2017 Compliance, inspection and enforcement 31 22 21 15 11 0 0 53 26 19
2017 Communications or public affairs 30 41 17 8 5 0 0 71 13 98
2017 Access to information and privacy 25 49 25 0 0 0 0 75 0 12
2017 Security 0 49 30 21 0 0 0 49 21 10
2017 Science and technology 30 36 17 10 5 0 2 67 15 953
2017 Library services 20 50 10 10 0 10 0 78 11 10
2017 Administration and operations 41 31 14 8 4 0 1 73 12 290
2017 Human resources 35 31 16 10 8 0 1 66 18 100
2017 Financial management 32 36 17 10 5 1 0 68 15 99
2017 Procurement 44 8 25 19 4 0 0 52 22 22
2017 Real property 23 40 23 9 6 0 0 63 15 31
2017 Information management 46 33 16 1 3 0 1 80 4 74
2017 Information technology 44 36 8 7 4 0 2 81 11 137
2017 Internal audit 36 44 20 0 0 0 0 80 0 14
2017 Evaluation 17 50 17 7 9 0 0 67 15 12
2017 Data sciences 34 44 15 5 0 0 1 79 5 70
2017 Policy 25 34 22 12 7 0 0 60 19 322
2017 Project management 30 41 18 4 7 0 0 71 11 109
2017 Other services to the public 31 33 18 10 4 0 5 67 15 40
2017 None of the above 33 37 16 9 2 1 1 72 12 158
2014 Client contact centre 22 44 22 12 0 0 0 67 12 41
2014 Federal regulators 24 35 25 8 5 2 0 61 14 57
2014 Compliance, inspection and enforcement 34 35 28 4 0 0 0 69 4 24
2014 Communications or public affairs 36 43 16 3 2 0 1 79 5 132
2014 Security 29 25 6 19 13 0 7 59 34 15
2014 Science and technology 25 37 18 13 7 0 1 63 20 1175
2014 Library services 37 33 25 5 0 0 0 70 5 17
2014 Administration and operations 34 36 15 8 6 0 1 70 14 367
2014 Human resources 24 36 22 10 6 0 2 61 17 90
2014 Financial management 36 39 15 5 6 0 0 75 10 121
2014 Procurement 39 39 9 6 6 0 0 78 12 29
2014 Real property 17 38 26 10 3 3 4 59 14 36
2014 Materiel management 57 14 28 0 0 0 0 72 0 11
2014 Information management 40 36 14 6 2 0 2 77 8 115
2014 Information technology 31 43 16 6 5 0 0 73 11 146
2014 Internal audit 62 11 16 11 0 0 0 73 11 18
2014 Evaluation 19 47 20 0 7 0 7 71 7 15
2014 Other services to the public 41 31 17 4 6 0 1 73 10 84
2014 None of the above 25 31 19 13 10 1 1 57 24 412

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 23 10 22 7 0 8 57 32 28
2017 Federal regulators 36 26 14 5 16 0 3 64 22 37
2017 Compliance, inspection and enforcement 61 23 0 0 16 0 0 84 16 18
2017 Communications or public affairs 52 28 8 3 3 4 3 85 6 98
2017 Access to information and privacy 58 34 8 0 0 0 0 92 0 12
2017 Security 50 30 0 0 10 10 0 89 11 10
2017 Science and technology 56 23 7 4 2 5 4 86 7 949
2017 Library services 90 0 10 0 0 0 0 90 0 10
2017 Administration and operations 52 24 7 5 4 3 4 82 10 289
2017 Human resources 67 20 2 3 3 2 3 92 6 100
2017 Financial management 46 21 11 6 9 2 5 72 16 99
2017 Procurement 61 13 9 6 0 11 0 83 7 21
2017 Real property 65 22 3 7 3 0 0 87 10 31
2017 Information management 58 22 4 4 1 6 5 89 6 74
2017 Information technology 57 25 8 3 2 2 3 86 5 136
2017 Internal audit 56 44 0 0 0 0 0 100 0 14
2017 Evaluation 66 17 0 0 17 0 0 83 17 12
2017 Data sciences 63 20 5 1 4 4 3 89 6 71
2017 Policy 38 29 7 8 5 8 4 76 15 322
2017 Project management 53 23 6 8 3 6 1 82 11 108
2017 Other services to the public 37 27 11 7 7 2 9 72 16 40
2017 None of the above 43 31 5 5 5 5 6 83 11 158
2014 Client contact centre 49 21 11 7 0 0 10 79 8 41
2014 Federal regulators 41 26 10 7 3 2 11 77 12 57
2014 Compliance, inspection and enforcement 46 31 4 4 11 5 0 81 15 24
2014 Communications or public affairs 50 22 12 8 2 4 2 77 11 132
2014 Security 67 13 14 0 0 0 6 85 0 15
2014 Science and technology 54 25 8 3 3 4 3 85 7 1175
2014 Library services 29 22 13 0 19 5 11 61 23 17
2014 Administration and operations 50 21 8 6 7 2 6 78 13 367
2014 Human resources 50 20 10 3 12 3 2 74 16 90
2014 Financial management 42 27 12 4 5 4 6 76 10 121
2014 Procurement 68 18 3 0 3 0 8 93 3 29
2014 Real property 50 25 8 5 0 5 6 85 6 36
2014 Materiel management 52 28 0 9 0 0 10 90 10 11
2014 Information management 54 26 3 5 5 2 4 86 11 115
2014 Information technology 58 26 8 3 2 1 1 86 6 145
2014 Internal audit 49 28 6 6 0 5 6 87 7 18
2014 Evaluation 46 33 7 7 0 0 6 85 7 15
2014 Other services to the public 61 18 6 3 4 1 6 85 8 84
2014 None of the above 46 23 9 6 4 6 6 78 11 412

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 21 30 49 28
2017 Federal regulators 27 43 30 37
2017 Compliance, inspection and enforcement 38 36 26 19
2017 Communications or public affairs 32 36 32 98
2017 Access to information and privacy 25 25 50 12
2017 Security 50 50 0 10
2017 Science and technology 18 51 31 953
2017 Library services 30 41 30 10
2017 Administration and operations 33 37 30 291
2017 Human resources 34 36 31 99
2017 Financial management 26 45 29 99
2017 Procurement 29 50 21 22
2017 Real property 12 51 37 31
2017 Information management 35 35 31 74
2017 Information technology 28 35 37 137
2017 Internal audit 36 28 36 14
2017 Evaluation 33 43 24 12
2017 Data sciences 15 55 30 71
2017 Policy 47 16 36 323
2017 Project management 31 29 40 109
2017 Other services to the public 19 44 36 40
2017 None of the above 23 38 39 158
2014 Client contact centre 45 37 18 41
2014 Federal regulators 39 29 32 57
2014 Compliance, inspection and enforcement 43 32 25 24
2014 Communications or public affairs 38 28 34 132
2014 Security 15 41 44 15
2014 Science and technology 17 50 33 1173
2014 Library services 32 28 40 17
2014 Administration and operations 36 31 33 367
2014 Human resources 35 26 39 90
2014 Financial management 40 22 39 121
2014 Procurement 20 42 38 29
2014 Real property 28 42 30 36
2014 Materiel management 32 39 28 11
2014 Information management 25 41 34 114
2014 Information technology 21 45 34 146
2014 Internal audit 45 16 39 18
2014 Evaluation 47 20 33 15
2014 Other services to the public 19 46 35 84
2014 None of the above 40 26 34 412

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Federal regulators 20 0 49 10 10 12 10
2017 Communications or public affairs 16 31 44 0 3 6 32
2017 Science and technology 29 9 17 10 31 4 159
2017 Administration and operations 19 30 37 4 4 6 97
2017 Human resources 15 10 49 4 14 8 32
2017 Financial management 20 31 38 4 0 7 26
2017 Information management 40 3 30 4 18 4 25
2017 Information technology 10 13 46 3 23 5 36
2017 Policy 6 21 48 7 11 7 150
2017 Project management 3 34 32 5 23 3 32
2017 None of the above 25 5 31 4 23 13 36
2014 Client contact centre 35 18 32 11 9999 5 18
2014 Federal regulators 4 27 52 13 9999 4 23
2014 Compliance, inspection and enforcement 42 21 18 8 9999 11 10
2014 Communications or public affairs 8 25 43 9 9999 15 50
2014 Science and technology 32 17 13 19 9999 18 192
2014 Administration and operations 8 27 44 9 9999 11 133
2014 Human resources 26 13 58 0 9999 3 31
2014 Financial management 8 25 56 2 9999 9 48
2014 Real property 13 20 54 0 9999 13 10
2014 Information management 34 16 38 6 9999 7 28
2014 Information technology 13 36 29 19 9999 3 31
2014 Other services to the public 32 17 22 12 9999 17 17
2014 None of the above 7 25 43 9 9999 16 165
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 45 15 3 3 4 0 78 7 28
2017 Federal regulators 39 48 0 5 8 0 0 87 13 37
2017 Compliance, inspection and enforcement 36 31 0 27 6 0 0 67 33 19
2017 Communications or public affairs 37 41 10 8 3 1 0 79 11 98
2017 Access to information and privacy 66 17 17 0 0 0 0 83 0 12
2017 Security 30 60 0 10 0 0 0 90 10 10
2017 Science and technology 42 38 11 6 2 1 0 81 9 953
2017 Library services 40 50 0 10 0 0 0 90 10 10
2017 Administration and operations 46 33 10 5 5 0 0 79 11 290
2017 Human resources 45 40 5 9 1 0 1 85 10 100
2017 Financial management 37 45 9 4 5 0 0 82 9 99
2017 Procurement 48 46 0 0 6 0 0 94 6 22
2017 Real property 44 33 9 7 6 0 0 77 13 31
2017 Information management 41 36 13 7 3 1 0 78 10 73
2017 Information technology 31 34 19 11 4 1 0 66 15 137
2017 Internal audit 42 58 0 0 0 0 0 100 0 14
2017 Evaluation 50 24 0 17 9 0 0 74 26 12
2017 Data sciences 34 40 15 7 3 1 0 75 10 71
2017 Policy 43 40 7 6 4 1 0 83 10 321
2017 Project management 33 47 11 6 3 0 0 80 10 109
2017 Other services to the public 47 29 21 0 3 0 0 76 3 40
2017 None of the above 44 40 7 7 2 1 0 84 9 157
2014 Client contact centre 33 45 7 12 2 0 0 78 15 41
2014 Federal regulators 51 30 12 7 0 0 0 81 7 57
2014 Compliance, inspection and enforcement 42 34 4 17 4 0 0 76 20 24
2014 Communications or public affairs 35 46 9 6 2 1 1 83 8 131
2014 Security 55 26 13 0 6 0 0 81 6 15
2014 Science and technology 37 40 12 8 3 1 0 78 10 1175
2014 Library services 41 29 24 5 0 0 0 70 5 17
2014 Administration and operations 36 42 12 5 4 1 0 79 9 367
2014 Human resources 53 38 8 1 0 0 0 91 1 90
2014 Financial management 35 40 14 5 4 2 0 76 10 120
2014 Procurement 42 34 21 0 0 3 0 79 0 29
2014 Real property 26 63 5 3 0 0 3 92 3 36
2014 Materiel management 43 30 0 19 8 0 0 73 27 11
2014 Information management 36 41 12 8 3 0 0 78 11 115
2014 Information technology 30 42 14 7 5 1 0 73 12 146
2014 Internal audit 50 50 0 0 0 0 0 100 0 18
2014 Evaluation 33 40 26 0 0 0 0 74 0 15
2014 Other services to the public 37 40 8 4 8 2 0 79 12 84
2014 None of the above 41 37 10 7 3 1 0 80 10 411

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 60 15 7 3 0 0 75 10 28
2017 Federal regulators 17 42 25 8 5 3 0 61 14 37
2017 Compliance, inspection and enforcement 20 43 21 5 11 0 0 63 16 19
2017 Communications or public affairs 13 56 12 14 4 0 0 69 18 98
2017 Access to information and privacy 49 25 17 8 0 0 0 75 8 12
2017 Security 10 50 40 0 0 0 0 60 0 10
2017 Science and technology 19 39 20 16 4 2 0 59 20 949
2017 Library services 20 30 0 30 0 10 10 63 37 10
2017 Administration and operations 29 39 21 5 3 2 0 70 8 291
2017 Human resources 23 40 21 10 5 2 0 64 15 99
2017 Financial management 23 42 25 5 3 2 0 67 8 98
2017 Procurement 31 40 14 14 0 0 0 71 14 22
2017 Real property 23 45 19 9 3 0 0 68 13 31
2017 Information management 28 34 18 8 10 3 0 64 18 74
2017 Information technology 12 48 20 9 9 1 0 61 18 135
2017 Internal audit 29 50 21 0 0 0 0 79 0 14
2017 Evaluation 9 59 0 9 9 15 0 80 20 12
2017 Data sciences 22 33 25 12 5 2 0 56 18 71
2017 Policy 21 49 15 9 5 1 0 70 14 323
2017 Project management 25 35 21 11 4 4 0 63 16 109
2017 Other services to the public 22 52 24 2 0 0 0 74 2 40
2017 None of the above 22 42 18 9 6 3 0 66 15 157
2014 Client contact centre 15 57 15 7 2 3 0 74 10 41
2014 Federal regulators 20 50 21 7 2 0 0 71 9 57
2014 Compliance, inspection and enforcement 18 41 26 4 11 0 0 59 15 24
2014 Communications or public affairs 24 46 15 11 3 1 0 71 14 132
2014 Security 13 39 35 7 6 0 0 52 13 15
2014 Science and technology 18 42 21 11 6 2 0 61 17 1174
2014 Library services 28 34 23 6 8 0 0 62 14 17
2014 Administration and operations 29 41 16 8 4 2 0 71 12 367
2014 Human resources 30 38 21 4 7 0 0 68 11 90
2014 Financial management 21 49 17 4 6 3 0 72 11 121
2014 Procurement 26 37 23 10 3 0 0 63 13 29
2014 Real property 20 44 21 8 3 4 0 67 11 36
2014 Materiel management 26 27 10 10 26 0 0 53 36 11
2014 Information management 23 44 19 7 4 2 1 69 11 115
2014 Information technology 16 35 27 15 5 2 0 52 21 146
2014 Internal audit 28 60 0 12 0 0 0 88 12 18
2014 Evaluation 40 41 13 7 0 0 0 81 7 15
2014 Other services to the public 26 41 21 7 3 1 0 68 10 84
2014 None of the above 21 43 16 13 5 2 0 65 18 412

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 3 37 31 14 7 0 7 24 43 28
2017 Federal regulators 3 17 45 27 9 0 0 35 20 37
2017 Compliance, inspection and enforcement 5 33 31 20 10 0 0 30 39 19
2017 Communications or public affairs 11 21 44 20 4 0 0 24 32 98
2017 Access to information and privacy 0 0 63 9 9 0 18 22 0 11
2017 Security 20 51 20 0 10 0 0 10 70 10
2017 Science and technology 7 21 36 22 9 1 4 33 30 947
2017 Library services 0 20 50 30 0 0 0 30 20 10
2017 Administration and operations 10 22 35 17 12 1 3 30 33 289
2017 Human resources 8 31 35 16 4 1 5 22 41 98
2017 Financial management 7 23 33 26 7 0 4 34 32 98
2017 Procurement 13 40 19 21 4 0 4 26 55 22
2017 Real property 8 30 30 19 13 0 0 32 38 31
2017 Information management 4 27 43 15 5 4 1 22 33 73
2017 Information technology 19 21 38 14 8 0 1 21 40 136
2017 Internal audit 0 22 34 29 0 0 15 34 26 14
2017 Evaluation 26 0 66 0 9 0 0 9 26 12
2017 Data sciences 12 17 30 31 9 0 2 40 29 71
2017 Policy 9 26 38 18 8 0 1 26 35 322
2017 Project management 9 31 34 16 8 0 3 24 41 108
2017 Other services to the public 12 28 28 15 9 0 8 26 44 40
2017 None of the above 9 23 38 18 6 1 6 25 34 156
2014 Client contact centre 7 28 46 17 2 0 0 19 35 41
2014 Federal regulators 10 22 44 17 4 2 0 22 33 57
2014 Compliance, inspection and enforcement 10 7 46 33 4 0 0 36 17 24
2014 Communications or public affairs 8 27 45 13 4 1 1 18 36 132
2014 Security 15 33 33 0 13 0 6 14 51 15
2014 Science and technology 10 26 38 17 5 1 2 24 37 1170
2014 Library services 6 42 16 24 12 0 0 36 48 17
2014 Administration and operations 8 24 43 17 6 0 2 23 33 366
2014 Human resources 12 33 34 14 5 1 1 19 46 88
2014 Financial management 14 26 40 13 6 1 0 19 41 121
2014 Procurement 20 6 43 20 4 3 5 25 28 29
2014 Real property 14 14 53 16 3 0 0 19 28 36
2014 Materiel management 17 27 28 29 0 0 0 29 44 11
2014 Information management 8 27 34 18 7 3 3 26 38 115
2014 Information technology 14 34 39 9 3 1 0 12 49 146
2014 Internal audit 11 16 17 39 16 0 0 55 28 18
2014 Evaluation 0 7 27 53 7 0 7 64 7 15
2014 Other services to the public 10 26 44 9 7 3 2 17 38 84
2014 None of the above 8 24 37 18 9 1 3 28 33 411

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 33 21 23 8 3 8 34 42 27
2017 Federal regulators 8 8 26 46 11 0 0 57 16 37
2017 Compliance, inspection and enforcement 6 11 42 21 20 0 0 41 17 19
2017 Communications or public affairs 13 22 31 20 9 3 1 31 37 96
2017 Access to information and privacy 0 8 33 34 8 0 17 51 10 12
2017 Security 10 10 60 10 10 0 0 20 20 10
2017 Science and technology 7 18 26 24 17 3 5 45 27 948
2017 Library services 0 20 30 40 0 10 0 45 22 10
2017 Administration and operations 7 15 25 28 15 4 6 48 24 287
2017 Human resources 5 13 29 30 12 3 7 47 20 97
2017 Financial management 5 9 33 30 15 2 5 49 15 98
2017 Procurement 8 6 25 32 10 4 14 52 18 22
2017 Real property 6 16 24 24 24 0 6 52 23 31
2017 Information management 7 26 25 18 14 1 8 35 37 73
2017 Information technology 16 20 27 17 13 3 4 32 39 136
2017 Internal audit 0 15 21 35 22 0 7 62 16 14
2017 Evaluation 17 15 33 17 0 9 9 21 39 12
2017 Data sciences 10 17 25 28 13 5 3 44 29 71
2017 Policy 6 20 30 27 15 2 1 43 26 323
2017 Project management 9 19 27 28 10 2 6 40 30 107
2017 Other services to the public 10 8 33 16 27 0 7 46 19 40
2017 None of the above 7 16 29 23 15 2 8 43 25 156
2014 Client contact centre 2 29 26 18 17 8 0 38 34 41
2014 Federal regulators 9 13 36 31 6 3 2 39 24 57
2014 Compliance, inspection and enforcement 14 12 51 15 8 0 0 23 26 24
2014 Communications or public affairs 5 21 38 28 7 1 1 35 26 130
2014 Security 34 13 21 0 19 0 14 22 54 15
2014 Science and technology 10 22 32 20 10 3 2 32 34 1170
2014 Library services 6 31 28 24 11 0 0 35 37 17
2014 Administration and operations 6 17 32 24 12 4 6 40 25 366
2014 Human resources 10 17 37 19 13 1 2 33 28 88
2014 Financial management 20 19 24 23 11 1 2 35 40 119
2014 Procurement 10 16 44 16 9 0 5 26 28 29
2014 Real property 16 14 40 13 10 3 4 25 33 36
2014 Materiel management 26 17 39 8 10 0 0 18 43 11
2014 Information management 9 20 33 19 12 1 7 33 32 115
2014 Information technology 14 23 35 18 8 3 1 26 38 146
2014 Internal audit 0 5 11 33 28 16 6 78 7 18
2014 Evaluation 0 0 34 47 13 0 7 64 0 15
2014 Other services to the public 9 15 29 30 9 5 3 43 26 84
2014 None of the above 8 14 31 29 12 3 4 44 23 408

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 36 24 15 10 4 4 27 47 28
2017 Federal regulators 8 22 45 16 3 0 5 21 32 37
2017 Compliance, inspection and enforcement 11 21 32 26 10 0 0 36 32 19
2017 Communications or public affairs 20 32 31 12 4 1 0 16 53 98
2017 Access to information and privacy 18 36 28 0 9 0 9 10 59 11
2017 Security 31 20 40 10 0 0 0 10 50 10
2017 Science and technology 23 27 25 10 8 2 5 19 54 950
2017 Library services 0 10 20 30 20 0 20 62 12 10
2017 Administration and operations 21 24 29 13 10 1 3 24 46 288
2017 Human resources 17 21 37 13 3 3 5 18 42 97
2017 Financial management 10 27 34 17 10 1 1 27 38 98
2017 Procurement 8 35 44 4 0 0 8 5 48 22
2017 Real property 9 19 33 18 21 0 0 39 28 31
2017 Information management 22 28 17 14 11 3 6 27 54 73
2017 Information technology 18 26 22 18 6 3 8 26 49 137
2017 Internal audit 7 15 28 28 7 0 15 42 26 14
2017 Evaluation 34 9 33 7 0 9 9 9 52 12
2017 Data sciences 13 28 43 7 5 4 1 12 43 71
2017 Policy 23 27 32 13 5 1 1 18 50 323
2017 Project management 21 32 25 14 2 2 4 17 57 108
2017 Other services to the public 17 19 31 11 9 5 7 23 42 40
2017 None of the above 17 23 30 10 10 2 8 22 44 156
2014 Client contact centre 34 30 19 14 0 0 3 15 66 41
2014 Federal regulators 25 37 18 10 7 2 0 18 64 57
2014 Compliance, inspection and enforcement 21 36 28 15 0 0 0 15 57 24
2014 Communications or public affairs 38 34 22 4 1 0 1 5 72 132
2014 Security 32 8 46 7 0 0 6 8 43 15
2014 Science and technology 36 29 22 8 3 1 2 12 66 1172
2014 Library services 6 17 31 35 11 0 0 45 23 17
2014 Administration and operations 27 31 25 10 3 1 3 14 60 366
2014 Human resources 19 30 30 14 5 0 2 20 50 87
2014 Financial management 23 30 31 10 4 1 1 15 54 121
2014 Procurement 28 25 22 14 6 0 5 22 56 29
2014 Real property 20 44 28 5 0 3 0 5 66 36
2014 Materiel management 36 7 47 0 0 0 10 0 48 11
2014 Information management 17 20 30 14 8 4 7 24 42 115
2014 Information technology 18 27 34 10 5 3 2 17 47 146
2014 Internal audit 5 27 16 23 17 6 6 45 37 18
2014 Evaluation 7 21 27 27 6 0 13 38 31 15
2014 Other services to the public 35 27 19 9 0 6 4 11 68 83
2014 None of the above 26 30 26 7 6 1 3 14 58 409

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 3 12 40 30 12 0 4 43 16 27
2017 Federal regulators 11 13 38 25 14 0 0 39 24 37
2017 Compliance, inspection and enforcement 11 10 26 37 15 0 0 52 22 19
2017 Communications or public affairs 8 27 36 20 7 1 0 28 36 97
2017 Access to information and privacy 18 17 37 0 9 0 18 11 43 11
2017 Security 0 20 50 30 0 0 0 30 20 10
2017 Science and technology 4 13 32 30 17 0 4 49 18 943
2017 Library services 0 10 10 30 40 0 10 78 11 10
2017 Administration and operations 10 19 32 22 12 1 5 36 31 285
2017 Human resources 12 15 31 28 10 2 2 39 29 98
2017 Financial management 7 18 41 21 11 0 2 33 25 99
2017 Procurement 23 25 17 18 12 0 4 32 50 22
2017 Real property 0 16 45 9 30 0 0 39 16 31
2017 Information management 4 7 25 39 21 1 3 63 11 73
2017 Information technology 9 14 25 34 14 0 5 50 24 137
2017 Internal audit 15 7 43 36 0 0 0 36 22 14
2017 Evaluation 28 0 55 7 9 0 0 17 28 11
2017 Data sciences 5 13 29 37 13 2 0 51 19 71
2017 Policy 21 27 32 13 5 1 0 19 49 321
2017 Project management 16 22 27 23 11 0 2 35 38 108
2017 Other services to the public 7 17 30 20 20 0 5 42 26 38
2017 None of the above 13 15 26 26 12 1 6 41 31 155
2014 Client contact centre 4 19 42 23 6 3 3 31 25 41
2014 Federal regulators 5 28 37 24 4 2 0 28 34 57
2014 Compliance, inspection and enforcement 5 4 35 40 17 0 0 57 8 23
2014 Communications or public affairs 15 19 41 21 4 0 0 25 34 132
2014 Security 13 6 33 26 22 0 0 48 19 15
2014 Science and technology 6 16 35 28 11 1 3 40 23 1168
2014 Library services 0 6 36 41 17 0 0 58 6 17
2014 Administration and operations 12 22 37 19 6 1 3 27 35 365
2014 Human resources 14 22 29 28 4 1 1 33 37 88
2014 Financial management 10 15 46 19 8 0 1 28 25 121
2014 Procurement 11 24 31 18 11 0 5 30 37 27
2014 Real property 5 26 27 30 8 0 4 40 32 35
2014 Materiel management 0 9 44 26 10 0 10 41 10 11
2014 Information management 2 16 36 27 15 0 4 44 19 115
2014 Information technology 8 15 40 28 7 1 1 35 24 146
2014 Internal audit 6 5 38 28 22 0 0 50 11 18
2014 Evaluation 0 20 21 47 6 0 7 56 21 15
2014 Other services to the public 7 19 32 29 6 1 5 38 28 82
2014 None of the above 15 24 34 16 9 1 2 25 40 409

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 42 8 22 7 4 4 31 61 28
2017 Federal regulators 13 29 25 25 8 0 0 33 42 37
2017 Compliance, inspection and enforcement 37 31 22 0 10 0 0 10 68 19
2017 Communications or public affairs 28 20 29 14 8 1 0 22 49 98
2017 Access to information and privacy 27 26 18 9 9 0 9 20 59 11
2017 Security 20 40 31 10 0 0 0 10 60 10
2017 Science and technology 18 23 28 16 12 1 3 29 43 949
2017 Library services 10 50 10 10 10 0 10 22 67 10
2017 Administration and operations 15 20 30 17 11 1 6 31 37 288
2017 Human resources 22 18 32 16 9 2 2 25 42 97
2017 Financial management 17 21 30 18 11 0 2 30 39 99
2017 Procurement 35 21 13 20 6 0 4 28 59 22
2017 Real property 27 25 26 9 14 0 0 23 52 31
2017 Information management 15 19 35 15 10 3 3 27 37 73
2017 Information technology 24 27 26 11 8 1 4 20 53 137
2017 Internal audit 7 22 49 15 0 0 7 16 31 14
2017 Evaluation 17 26 23 17 17 0 0 34 43 12
2017 Data sciences 19 20 19 23 16 1 2 40 40 71
2017 Policy 16 22 29 19 10 2 2 30 39 322
2017 Project management 21 20 29 20 9 0 1 29 41 108
2017 Other services to the public 24 19 25 12 13 2 5 26 46 40
2017 None of the above 17 22 23 18 8 4 7 29 44 157
2014 Client contact centre 40 25 21 10 0 0 5 10 68 41
2014 Federal regulators 7 27 43 11 8 2 2 19 36 57
2014 Compliance, inspection and enforcement 20 21 20 30 8 0 0 38 41 24
2014 Communications or public affairs 20 27 27 20 5 0 1 25 48 131
2014 Security 39 21 14 14 12 0 0 26 60 15
2014 Science and technology 23 28 27 12 6 1 3 19 53 1172
2014 Library services 29 30 11 19 12 0 0 30 59 17
2014 Administration and operations 19 25 33 11 7 2 3 20 46 365
2014 Human resources 33 27 25 7 4 0 4 11 62 90
2014 Financial management 17 27 33 14 5 1 3 20 46 121
2014 Procurement 23 23 32 17 0 0 5 18 48 29
2014 Real property 28 26 30 14 3 0 0 17 53 36
2014 Materiel management 32 19 9 10 29 0 0 39 52 11
2014 Information management 16 28 31 11 9 0 4 21 46 114
2014 Information technology 28 27 29 12 3 1 1 15 56 146
2014 Internal audit 6 22 38 23 5 0 6 30 30 18
2014 Evaluation 7 0 40 34 13 0 7 50 7 15
2014 Other services to the public 19 21 29 10 3 7 10 16 48 84
2014 None of the above 25 24 24 15 7 2 2 24 51 410

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 25 28 26 4 3 4 32 38 28
2017 Federal regulators 5 13 35 30 17 0 0 46 18 37
2017 Compliance, inspection and enforcement 10 15 16 21 32 0 5 57 27 19
2017 Communications or public affairs 31 18 29 11 7 2 2 19 51 98
2017 Access to information and privacy 37 26 19 0 9 0 9 10 69 11
2017 Security 0 30 20 40 11 0 0 50 30 10
2017 Science and technology 6 12 23 28 20 4 8 54 20 948
2017 Library services 0 0 40 50 10 0 0 60 0 10
2017 Administration and operations 11 19 27 20 14 3 6 37 33 288
2017 Human resources 10 19 22 23 10 6 10 39 34 98
2017 Financial management 7 15 26 37 6 2 7 47 24 99
2017 Procurement 20 8 29 23 4 4 10 32 34 22
2017 Real property 9 9 19 19 38 3 3 60 20 31
2017 Information management 9 16 16 33 17 4 4 54 28 74
2017 Information technology 7 20 21 25 18 4 6 47 29 136
2017 Internal audit 0 43 22 36 0 0 0 36 43 14
2017 Evaluation 26 9 42 15 0 0 9 17 38 12
2017 Data sciences 11 10 15 35 21 4 4 61 23 71
2017 Policy 13 20 32 20 11 3 1 32 35 322
2017 Project management 10 29 27 20 11 2 2 32 40 109
2017 Other services to the public 8 18 29 12 23 2 8 39 28 39
2017 None of the above 14 16 18 20 19 5 10 45 34 157
2014 Client contact centre 11 22 16 34 11 4 2 48 35 41
2014 Federal regulators 5 14 30 32 11 4 5 46 20 57
2014 Compliance, inspection and enforcement 4 17 18 47 16 0 0 62 20 24
2014 Communications or public affairs 6 15 28 37 8 3 4 48 22 132
2014 Security 27 20 6 14 20 6 6 38 54 15
2014 Science and technology 6 13 25 30 16 3 7 51 21 1171
2014 Library services 0 6 34 42 17 0 0 60 6 17
2014 Administration and operations 10 15 27 26 14 1 7 44 27 367
2014 Human resources 8 19 33 19 11 2 8 33 30 89
2014 Financial management 10 19 25 26 11 1 8 41 32 121
2014 Procurement 13 12 26 32 9 0 8 45 27 29
2014 Real property 14 11 34 25 13 0 4 40 25 36
2014 Materiel management 9 9 9 55 18 0 0 73 18 11
2014 Information management 3 14 22 30 19 1 10 56 19 114
2014 Information technology 9 17 23 28 15 4 4 47 28 145
2014 Internal audit 6 34 33 11 11 0 6 23 42 18
2014 Evaluation 7 7 34 27 19 0 6 49 14 15
2014 Other services to the public 7 12 23 35 12 4 6 52 22 84
2014 None of the above 7 18 28 25 13 2 6 41 28 409

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 22 22 18 15 4 0 34 43 27
2017 Federal regulators 22 13 40 14 11 0 0 25 35 37
2017 Compliance, inspection and enforcement 5 49 21 10 10 0 5 21 57 19
2017 Communications or public affairs 15 28 35 14 3 4 1 18 45 98
2017 Access to information and privacy 18 35 18 9 9 0 9 20 59 11
2017 Security 10 31 50 10 0 0 0 10 40 10
2017 Science and technology 22 26 26 11 7 3 5 20 52 948
2017 Library services 0 20 10 50 10 0 10 67 22 10
2017 Administration and operations 16 23 33 12 11 2 3 24 42 286
2017 Human resources 11 19 45 11 5 5 4 18 33 96
2017 Financial management 7 25 40 17 6 1 3 25 34 99
2017 Procurement 23 40 13 20 0 0 4 21 65 22
2017 Real property 3 25 32 18 21 0 0 39 28 31
2017 Information management 11 29 35 9 11 3 3 20 42 73
2017 Information technology 14 24 31 13 7 6 6 23 42 137
2017 Internal audit 0 6 51 35 7 0 0 43 6 14
2017 Evaluation 26 17 24 7 9 0 17 19 52 12
2017 Data sciences 17 25 29 20 4 4 1 25 44 71
2017 Policy 18 27 32 13 6 3 2 19 47 321
2017 Project management 20 26 28 14 6 2 3 21 49 108
2017 Other services to the public 17 17 33 11 14 0 8 28 37 40
2017 None of the above 18 21 27 17 7 3 7 27 43 156
2014 Client contact centre 12 31 32 13 9 2 0 23 45 41
2014 Federal regulators 14 33 35 9 6 4 0 15 49 57
2014 Compliance, inspection and enforcement 25 31 20 19 5 0 0 23 56 24
2014 Communications or public affairs 26 21 31 15 5 0 2 20 48 132
2014 Security 19 13 26 26 7 8 0 37 35 15
2014 Science and technology 32 30 22 8 4 2 3 13 65 1174
2014 Library services 6 25 31 21 18 0 0 39 30 16
2014 Administration and operations 20 32 30 11 4 2 2 16 53 367
2014 Human resources 20 20 40 10 8 1 1 18 41 88
2014 Financial management 20 22 36 14 4 1 3 19 44 121
2014 Procurement 16 30 32 10 3 0 8 15 50 29
2014 Real property 21 31 38 10 0 0 0 10 52 36
2014 Materiel management 9 36 35 19 0 0 0 19 45 11
2014 Information management 9 22 36 18 9 2 5 28 34 115
2014 Information technology 16 19 43 12 8 1 1 21 36 146
2014 Internal audit 0 22 55 6 11 0 6 18 24 18
2014 Evaluation 20 0 34 27 6 0 13 38 23 15
2014 Other services to the public 33 19 22 8 8 1 9 18 58 84
2014 None of the above 22 27 26 12 7 3 2 20 52 410

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 42 15 3 7 0 0 74 11 28
2017 Federal regulators 44 22 18 8 8 0 0 66 16 37
2017 Compliance, inspection and enforcement 36 26 5 22 10 0 0 62 32 19
2017 Communications or public affairs 35 42 7 12 4 0 0 77 16 98
2017 Access to information and privacy 58 42 0 0 0 0 0 100 0 12
2017 Security 31 30 10 20 10 0 0 60 30 10
2017 Science and technology 41 31 9 11 6 1 0 74 17 953
2017 Library services 50 30 10 10 0 0 0 80 10 10
2017 Administration and operations 45 28 10 8 7 2 0 74 16 290
2017 Human resources 48 27 6 13 7 0 0 74 20 99
2017 Financial management 47 32 8 5 8 0 0 79 13 99
2017 Procurement 50 23 19 0 8 0 0 73 8 22
2017 Real property 63 17 3 4 10 3 0 82 14 30
2017 Information management 41 36 10 5 7 1 0 78 12 74
2017 Information technology 42 35 9 5 7 2 0 79 13 136
2017 Internal audit 27 44 22 0 7 0 0 71 7 14
2017 Evaluation 59 24 0 0 17 0 0 83 17 12
2017 Data sciences 56 27 10 4 1 0 1 84 6 70
2017 Policy 44 33 6 8 7 2 0 78 16 323
2017 Project management 38 30 18 11 3 1 1 69 13 109
2017 Other services to the public 45 17 17 9 10 3 0 63 20 40
2017 None of the above 43 29 10 7 8 1 1 74 16 158
2014 Client contact centre 47 24 12 6 9 2 0 73 15 41
2014 Federal regulators 36 38 17 3 3 2 0 76 7 57
2014 Compliance, inspection and enforcement 41 32 12 12 4 0 0 73 15 24
2014 Communications or public affairs 42 26 8 12 11 1 0 68 23 132
2014 Security 21 26 25 13 15 0 0 47 27 15
2014 Science and technology 39 34 8 10 7 1 0 75 17 1175
2014 Library services 52 36 0 6 6 0 0 87 13 17
2014 Administration and operations 44 28 9 7 11 1 0 73 18 367
2014 Human resources 48 23 8 10 10 1 1 72 20 90
2014 Financial management 40 35 10 6 7 2 1 76 13 121
2014 Procurement 47 29 10 3 10 0 0 76 13 29
2014 Real property 39 36 8 12 3 3 0 77 15 36
2014 Materiel management 16 38 10 19 17 0 0 53 36 11
2014 Information management 43 35 9 7 7 0 0 78 13 115
2014 Information technology 46 32 10 8 4 1 0 78 12 146
2014 Internal audit 44 34 6 5 5 6 0 83 11 18
2014 Evaluation 40 27 6 27 0 0 0 67 27 15
2014 Other services to the public 41 30 9 14 6 0 0 71 20 84
2014 None of the above 43 28 11 10 7 1 0 72 17 412

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 42 21 7 0 0 0 72 7 28
2017 Federal regulators 36 53 3 3 5 0 0 89 8 37
2017 Compliance, inspection and enforcement 42 32 6 15 5 0 0 74 21 19
2017 Communications or public affairs 41 40 6 10 3 0 0 81 13 98
2017 Access to information and privacy 25 41 25 8 0 0 0 66 8 12
2017 Security 40 40 0 10 10 0 0 80 20 10
2017 Science and technology 46 36 8 7 3 0 0 82 10 951
2017 Library services 60 40 0 0 0 0 0 100 0 10
2017 Administration and operations 51 31 7 7 4 1 0 82 11 290
2017 Human resources 49 31 5 9 6 1 0 81 14 99
2017 Financial management 46 37 7 5 4 0 0 84 9 99
2017 Procurement 50 36 4 4 6 0 0 86 10 22
2017 Real property 62 19 10 6 4 0 0 80 10 31
2017 Information management 39 40 7 11 3 0 0 79 14 74
2017 Information technology 49 40 5 5 1 0 0 89 6 136
2017 Internal audit 49 51 0 0 0 0 0 100 0 14
2017 Evaluation 42 26 15 0 17 0 0 67 17 12
2017 Data sciences 61 28 9 1 1 0 0 89 3 71
2017 Policy 56 29 7 4 4 0 0 86 7 322
2017 Project management 38 41 10 8 3 0 0 80 11 109
2017 Other services to the public 46 29 8 10 5 3 0 77 15 39
2017 None of the above 46 37 4 10 2 0 1 83 12 157
2014 Client contact centre 42 39 11 4 5 0 0 80 9 41
2014 Federal regulators 45 40 9 5 1 0 0 85 7 57
2014 Compliance, inspection and enforcement 41 39 9 8 4 0 0 80 12 24
2014 Communications or public affairs 43 35 9 10 3 0 0 78 13 132
2014 Security 33 35 13 13 6 0 0 68 19 15
2014 Science and technology 43 41 8 6 2 0 0 84 8 1175
2014 Library services 57 25 5 13 0 0 0 82 13 17
2014 Administration and operations 43 35 11 7 3 0 0 78 10 367
2014 Human resources 42 35 9 5 8 0 1 78 13 90
2014 Financial management 40 42 7 6 5 0 0 82 11 121
2014 Procurement 48 25 21 6 0 0 0 73 6 29
2014 Real property 53 37 5 5 0 0 0 89 5 36
2014 Materiel management 34 30 10 17 9 0 0 64 26 11
2014 Information management 44 43 7 2 3 0 0 87 6 115
2014 Information technology 47 36 12 2 2 1 0 84 4 146
2014 Internal audit 32 45 12 10 0 0 0 78 10 18
2014 Evaluation 33 40 13 7 7 0 0 73 13 15
2014 Other services to the public 49 39 6 2 4 0 0 88 6 84
2014 None of the above 43 36 10 5 4 1 1 80 10 411

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 52 22 0 0 0 0 78 0 28
2017 Federal regulators 19 54 13 8 0 6 0 78 8 37
2017 Compliance, inspection and enforcement 31 37 5 16 5 5 0 72 22 19
2017 Communications or public affairs 33 43 10 7 3 4 0 79 10 98
2017 Access to information and privacy 41 34 0 8 8 8 0 82 18 12
2017 Security 21 40 30 0 0 10 0 67 0 10
2017 Science and technology 36 37 15 3 2 7 0 78 6 951
2017 Library services 30 30 0 10 0 20 10 86 14 10
2017 Administration and operations 45 34 12 1 2 6 0 84 4 289
2017 Human resources 47 31 8 3 3 7 1 85 7 100
2017 Financial management 36 37 15 6 2 3 0 76 8 99
2017 Procurement 53 38 4 0 0 4 0 95 0 21
2017 Real property 52 29 13 0 0 6 0 86 0 31
2017 Information management 39 33 15 4 4 5 0 76 8 74
2017 Information technology 31 39 18 3 2 6 1 75 5 136
2017 Internal audit 42 36 22 0 0 0 0 78 0 14
2017 Evaluation 43 16 9 0 9 24 0 77 11 12
2017 Data sciences 39 35 15 3 1 7 0 80 4 71
2017 Policy 34 39 14 3 3 7 0 78 7 322
2017 Project management 36 34 18 5 1 6 0 75 7 109
2017 Other services to the public 36 29 11 5 5 14 0 75 11 40
2017 None of the above 38 34 14 3 1 10 0 80 4 157
2014 Client contact centre 33 46 12 0 0 10 0 87 0 41
2014 Federal regulators 47 27 12 5 1 7 0 80 7 57
2014 Compliance, inspection and enforcement 33 33 17 4 4 10 0 73 8 24
2014 Communications or public affairs 35 39 17 2 1 6 0 78 4 132
2014 Security 39 35 20 6 0 0 0 74 6 15
2014 Science and technology 39 38 12 3 1 7 0 83 4 1174
2014 Library services 34 39 26 0 0 0 0 74 0 17
2014 Administration and operations 43 36 13 0 3 4 1 83 4 367
2014 Human resources 44 37 8 4 0 6 1 87 5 90
2014 Financial management 47 34 9 4 2 4 0 84 6 121
2014 Procurement 47 30 7 3 0 12 0 88 4 29
2014 Real property 29 30 16 3 8 15 0 69 12 36
2014 Materiel management 26 27 30 17 0 0 0 53 17 11
2014 Information management 41 30 15 2 2 9 1 78 5 115
2014 Information technology 41 35 14 4 1 5 0 80 6 146
2014 Internal audit 55 23 5 0 0 17 0 93 0 18
2014 Evaluation 53 27 0 7 0 13 0 92 8 15
2014 Other services to the public 44 36 10 4 0 5 2 85 4 84
2014 None of the above 39 33 14 3 3 9 0 78 7 411

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 42 17 3 0 0 0 80 3 28
2017 Federal regulators 22 44 21 5 8 0 0 66 13 37
2017 Compliance, inspection and enforcement 47 26 11 5 5 6 0 77 11 19
2017 Communications or public affairs 31 55 5 6 1 2 0 88 7 98
2017 Access to information and privacy 66 17 0 17 0 0 0 83 17 12
2017 Security 31 40 20 0 0 10 0 78 0 10
2017 Science and technology 40 39 12 4 2 3 0 82 6 950
2017 Library services 40 30 20 0 0 10 0 78 0 10
2017 Administration and operations 44 36 12 2 2 3 0 83 5 291
2017 Human resources 41 41 9 3 3 2 0 84 7 100
2017 Financial management 39 37 11 6 4 2 0 78 10 99
2017 Procurement 58 36 6 0 0 0 0 94 0 22
2017 Real property 56 25 13 3 3 0 0 81 6 31
2017 Information management 31 45 10 5 3 7 0 81 9 74
2017 Information technology 30 49 12 2 1 6 0 83 4 137
2017 Internal audit 14 65 15 0 0 7 0 84 0 14
2017 Evaluation 48 26 9 9 9 0 0 74 17 12
2017 Data sciences 45 42 7 3 1 3 0 89 4 71
2017 Policy 33 44 12 6 3 2 0 79 9 322
2017 Project management 39 36 18 3 3 3 0 76 5 109
2017 Other services to the public 33 45 10 8 5 0 0 78 12 40
2017 None of the above 40 38 13 4 1 6 0 82 4 158
2014 Client contact centre 23 51 22 0 0 4 0 77 0 41
2014 Federal regulators 41 38 12 7 1 0 0 79 8 57
2014 Compliance, inspection and enforcement 34 36 7 12 5 5 0 74 18 24
2014 Communications or public affairs 32 41 16 6 1 4 0 76 7 132
2014 Security 54 27 13 6 0 0 0 81 6 15
2014 Science and technology 40 39 11 5 2 3 0 82 7 1173
2014 Library services 23 39 33 0 5 0 0 62 5 17
2014 Administration and operations 42 37 11 4 3 3 0 81 7 367
2014 Human resources 38 39 13 3 2 4 1 81 5 90
2014 Financial management 47 35 13 0 4 1 0 83 4 121
2014 Procurement 44 41 10 0 0 4 0 89 0 29
2014 Real property 27 46 19 3 3 3 0 75 6 36
2014 Materiel management 34 19 21 8 18 0 0 53 26 11
2014 Information management 42 37 14 1 2 2 1 82 3 115
2014 Information technology 44 36 13 3 1 3 0 83 4 146
2014 Internal audit 45 38 6 0 0 11 0 93 0 18
2014 Evaluation 60 19 14 7 0 0 0 79 7 15
2014 Other services to the public 45 38 11 2 0 2 2 87 2 82
2014 None of the above 36 36 13 6 4 5 0 76 10 411

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 45 3 7 3 0 0 86 10 28
2017 Federal regulators 36 51 5 3 5 0 0 87 8 37
2017 Compliance, inspection and enforcement 41 31 11 5 5 6 0 77 11 19
2017 Communications or public affairs 38 51 6 2 3 0 0 89 5 98
2017 Access to information and privacy 75 25 0 0 0 0 0 100 0 12
2017 Security 31 49 10 10 0 0 0 80 10 10
2017 Science and technology 44 37 11 6 2 1 0 81 8 952
2017 Library services 50 30 20 0 0 0 0 80 0 10
2017 Administration and operations 50 35 8 3 3 0 0 86 5 291
2017 Human resources 47 37 8 5 3 0 0 85 7 100
2017 Financial management 46 34 9 5 5 0 0 80 10 98
2017 Procurement 52 34 10 4 0 0 0 86 4 22
2017 Real property 65 18 9 7 0 0 0 83 7 31
2017 Information management 45 38 11 4 3 0 0 82 7 73
2017 Information technology 36 46 12 5 1 0 0 81 6 137
2017 Internal audit 35 65 0 0 0 0 0 100 0 14
2017 Evaluation 59 17 7 9 9 0 0 76 17 12
2017 Data sciences 51 32 13 4 0 0 0 83 4 71
2017 Policy 44 40 6 5 4 0 0 84 9 322
2017 Project management 45 32 12 5 3 1 1 79 8 109
2017 Other services to the public 47 34 10 5 5 0 0 80 10 40
2017 None of the above 46 35 10 6 3 0 0 81 8 158
2014 Client contact centre 23 58 14 3 0 2 0 83 3 41
2014 Federal regulators 43 42 12 2 1 0 0 85 3 57
2014 Compliance, inspection and enforcement 43 23 14 18 4 0 0 65 21 24
2014 Communications or public affairs 45 32 15 6 2 0 1 77 8 132
2014 Security 46 20 19 6 8 0 0 66 15 15
2014 Science and technology 42 36 12 7 3 1 0 78 10 1174
2014 Library services 52 29 13 6 0 0 0 80 6 17
2014 Administration and operations 48 34 12 3 4 0 0 81 7 364
2014 Human resources 51 32 8 6 2 0 1 85 8 90
2014 Financial management 48 30 12 3 5 1 0 79 9 121
2014 Procurement 62 31 3 0 0 4 0 97 0 29
2014 Real property 39 48 8 3 3 0 0 87 5 36
2014 Materiel management 44 19 10 0 26 0 0 64 26 11
2014 Information management 46 40 12 0 2 0 0 86 2 115
2014 Information technology 46 39 8 2 3 1 0 87 5 146
2014 Internal audit 50 33 11 6 0 0 0 83 6 18
2014 Evaluation 47 26 13 14 0 0 0 73 14 15
2014 Other services to the public 51 35 7 2 3 2 0 87 6 84
2014 None of the above 43 37 10 6 2 1 0 82 8 411

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 25 21 22 11 0 3 44 34 28
2017 Federal regulators 17 35 21 8 11 8 0 57 21 37
2017 Compliance, inspection and enforcement 15 53 5 16 11 0 0 68 27 19
2017 Communications or public affairs 26 30 15 14 9 4 2 59 25 98
2017 Access to information and privacy 34 42 0 16 8 0 0 76 24 12
2017 Security 10 60 10 10 10 0 0 70 20 10
2017 Science and technology 26 32 16 9 8 6 4 64 19 953
2017 Library services 30 30 10 20 0 0 10 67 22 10
2017 Administration and operations 31 26 16 7 9 7 5 64 18 291
2017 Human resources 27 32 10 10 9 5 6 67 22 100
2017 Financial management 30 32 12 12 8 2 4 66 21 99
2017 Procurement 25 36 21 4 4 11 0 67 9 22
2017 Real property 43 22 12 9 10 3 0 67 20 31
2017 Information management 21 32 19 7 12 5 3 58 21 73
2017 Information technology 22 34 12 9 6 9 8 67 18 136
2017 Internal audit 6 43 7 7 0 14 22 77 11 14
2017 Evaluation 59 17 0 7 17 0 0 76 24 12
2017 Data sciences 33 36 10 5 4 8 4 78 11 70
2017 Policy 28 31 13 5 7 8 7 70 14 323
2017 Project management 20 41 15 12 5 5 1 65 19 109
2017 Other services to the public 34 19 18 9 10 3 7 59 21 40
2017 None of the above 29 26 13 12 9 6 4 61 24 158
2014 Client contact centre 30 34 7 13 9 5 2 68 25 41
2014 Federal regulators 25 30 17 12 3 11 2 63 17 57
2014 Compliance, inspection and enforcement 33 18 13 21 8 0 7 54 31 24
2014 Communications or public affairs 30 29 16 12 11 1 2 60 24 132
2014 Security 21 19 14 25 15 6 0 42 43 15
2014 Science and technology 29 32 15 9 6 6 3 67 17 1175
2014 Library services 53 16 19 6 6 0 0 69 13 17
2014 Administration and operations 33 27 13 11 10 1 5 64 23 367
2014 Human resources 31 24 10 13 12 5 5 61 28 90
2014 Financial management 29 35 7 11 10 5 2 70 23 121
2014 Procurement 32 25 10 3 17 8 4 65 23 29
2014 Real property 37 32 6 8 5 6 6 79 15 36
2014 Materiel management 17 26 10 19 17 10 0 48 40 11
2014 Information management 29 38 10 2 10 6 5 76 13 115
2014 Information technology 33 28 19 8 2 7 3 68 11 146
2014 Internal audit 39 17 17 11 11 5 0 59 24 18
2014 Evaluation 27 13 21 13 0 19 6 54 18 15
2014 Other services to the public 35 25 16 8 4 8 4 68 14 84
2014 None of the above 31 27 14 9 8 7 4 65 19 412

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 64 18 0 0 0 0 82 0 28
2017 Federal regulators 44 34 11 3 0 9 0 85 3 37
2017 Compliance, inspection and enforcement 42 37 16 0 5 0 0 79 5 19
2017 Communications or public affairs 34 46 10 4 2 3 0 83 6 97
2017 Access to information and privacy 49 51 0 0 0 0 0 100 0 12
2017 Security 20 40 31 10 0 0 0 59 10 10
2017 Science and technology 35 44 11 5 1 4 0 82 6 949
2017 Library services 30 31 0 0 0 30 10 100 0 10
2017 Administration and operations 37 38 15 4 0 6 0 79 5 289
2017 Human resources 31 49 10 2 0 8 0 87 2 99
2017 Financial management 31 48 11 2 1 6 1 84 3 96
2017 Procurement 52 25 12 10 0 0 0 77 10 22
2017 Real property 43 30 14 7 0 7 0 78 7 30
2017 Information management 41 34 8 8 3 7 0 79 12 74
2017 Information technology 29 43 16 1 3 8 0 78 5 135
2017 Internal audit 34 51 7 7 0 0 0 85 7 14
2017 Evaluation 35 41 0 9 0 15 0 90 10 12
2017 Data sciences 41 39 11 4 1 5 0 83 5 71
2017 Policy 41 43 9 3 2 2 0 86 5 322
2017 Project management 36 42 16 4 1 2 0 79 5 109
2017 Other services to the public 28 38 19 7 0 7 0 71 8 40
2017 None of the above 41 37 8 4 1 7 1 85 6 157
2014 Client contact centre 21 58 11 2 2 5 0 83 5 41
2014 Federal regulators 40 38 5 10 1 5 0 82 12 57
2014 Compliance, inspection and enforcement 39 44 9 8 0 0 0 83 8 24
2014 Communications or public affairs 24 47 12 10 1 7 0 76 11 132
2014 Security 21 39 19 6 0 15 0 70 7 15
2014 Science and technology 37 41 10 5 2 4 1 83 7 1175
2014 Library services 34 34 20 5 0 7 0 73 6 17
2014 Administration and operations 36 39 13 5 2 4 1 79 7 366
2014 Human resources 34 36 20 2 1 7 0 75 3 90
2014 Financial management 40 40 11 3 2 5 0 84 5 121
2014 Procurement 44 34 16 7 0 0 0 78 7 29
2014 Real property 47 33 14 6 0 0 0 80 6 36
2014 Materiel management 38 46 0 9 8 0 0 83 17 11
2014 Information management 39 41 9 4 1 6 1 85 5 114
2014 Information technology 30 45 8 5 2 10 0 83 8 146
2014 Internal audit 44 50 0 0 0 6 0 100 0 18
2014 Evaluation 40 27 21 0 0 13 0 76 0 15
2014 Other services to the public 43 39 8 1 3 6 0 87 5 84
2014 None of the above 35 39 12 5 2 6 1 79 8 412

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 53 11 10 4 0 0 75 14 28
2017 Federal regulators 29 39 16 8 5 3 0 70 14 36
2017 Compliance, inspection and enforcement 36 31 11 5 5 12 0 76 12 19
2017 Communications or public affairs 29 44 16 11 0 0 0 73 11 98
2017 Access to information and privacy 33 51 8 0 0 0 8 91 0 12
2017 Security 10 50 10 20 10 0 0 60 30 10
2017 Science and technology 26 40 12 13 4 4 1 70 17 948
2017 Library services 30 30 30 0 0 0 10 67 0 10
2017 Administration and operations 38 32 13 7 6 3 0 72 14 290
2017 Human resources 54 33 2 5 3 3 0 90 8 99
2017 Financial management 33 39 9 7 5 4 2 77 13 97
2017 Procurement 50 25 10 6 4 4 0 78 11 22
2017 Real property 53 24 16 7 0 0 0 77 7 31
2017 Information management 30 33 10 15 6 5 1 68 22 73
2017 Information technology 24 39 16 11 6 4 0 66 18 135
2017 Internal audit 50 29 14 0 7 0 0 79 7 14
2017 Evaluation 26 40 9 9 9 0 9 72 19 12
2017 Data sciences 37 34 4 12 4 5 3 77 18 71
2017 Policy 28 45 9 7 6 4 1 77 13 323
2017 Project management 28 33 18 11 5 3 1 63 17 109
2017 Other services to the public 24 48 11 5 5 5 2 78 11 40
2017 None of the above 31 33 12 10 8 5 1 68 19 157
2014 Client contact centre 32 39 8 14 5 2 0 73 19 41
2014 Federal regulators 49 32 7 9 1 2 1 83 10 57
2014 Compliance, inspection and enforcement 39 32 8 9 7 4 0 74 17 24
2014 Communications or public affairs 24 40 10 14 6 4 3 68 21 132
2014 Security 26 39 13 7 8 0 6 69 17 15
2014 Science and technology 32 38 12 9 4 4 1 74 13 1175
2014 Library services 38 30 13 12 0 6 0 73 13 17
2014 Administration and operations 38 38 9 8 4 2 1 78 13 366
2014 Human resources 50 38 5 1 4 1 1 90 6 90
2014 Financial management 34 40 11 6 3 4 1 78 10 121
2014 Procurement 43 39 11 0 3 3 0 85 3 29
2014 Real property 31 52 5 8 0 4 0 86 9 36
2014 Materiel management 23 30 9 27 0 10 0 60 30 11
2014 Information management 36 32 14 9 3 5 1 72 13 115
2014 Information technology 25 42 14 7 3 8 1 73 11 145
2014 Internal audit 49 22 22 0 6 0 0 72 6 18
2014 Evaluation 33 27 7 27 0 0 6 64 29 15
2014 Other services to the public 41 33 8 7 5 6 0 79 12 84
2014 None of the above 35 39 10 7 4 4 1 78 12 411

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 43 25 7 3 11 4 58 13 28
2017 Federal regulators 28 27 27 14 5 0 0 54 19 37
2017 Compliance, inspection and enforcement 21 31 22 10 5 12 0 58 17 19
2017 Communications or public affairs 19 37 19 16 6 3 0 58 23 98
2017 Access to information and privacy 41 42 8 8 0 0 0 83 8 12
2017 Security 20 30 31 20 0 0 0 50 20 10
2017 Science and technology 20 37 18 15 4 5 1 61 20 948
2017 Library services 20 30 30 10 0 0 10 56 11 10
2017 Administration and operations 26 31 19 11 7 5 2 62 18 290
2017 Human resources 32 39 9 10 4 3 2 75 15 99
2017 Financial management 23 31 21 7 8 8 1 60 17 98
2017 Procurement 29 27 23 0 11 4 6 63 12 22
2017 Real property 36 28 25 11 0 0 0 64 11 31
2017 Information management 23 34 21 11 3 5 3 62 15 74
2017 Information technology 11 35 31 6 6 10 2 52 14 136
2017 Internal audit 29 28 28 0 15 0 0 57 15 14
2017 Evaluation 17 24 24 9 17 0 9 45 28 12
2017 Data sciences 28 32 21 11 3 5 1 63 14 71
2017 Policy 15 40 18 14 8 5 1 58 24 323
2017 Project management 18 36 22 11 9 4 1 56 20 109
2017 Other services to the public 13 38 18 10 14 5 3 55 26 40
2017 None of the above 21 28 22 14 6 9 0 54 22 157
2014 Client contact centre 10 47 20 14 4 2 3 59 19 41
2014 Federal regulators 18 33 20 14 7 9 0 56 23 57
2014 Compliance, inspection and enforcement 17 60 4 7 4 4 5 84 12 24
2014 Communications or public affairs 18 26 24 16 11 4 0 47 28 132
2014 Security 14 25 33 0 22 6 0 41 24 15
2014 Science and technology 23 36 19 11 4 6 1 64 16 1175
2014 Library services 27 29 26 6 5 6 0 60 13 17
2014 Administration and operations 30 34 15 10 6 4 1 67 17 367
2014 Human resources 32 46 12 2 6 1 1 80 8 90
2014 Financial management 27 34 18 9 5 6 1 65 15 121
2014 Procurement 39 28 14 16 0 3 0 69 16 29
2014 Real property 22 34 22 13 3 6 0 60 17 36
2014 Materiel management 7 18 39 17 9 10 0 28 29 11
2014 Information management 17 31 22 13 6 10 2 54 21 115
2014 Information technology 16 29 31 10 5 9 1 50 16 146
2014 Internal audit 28 33 22 6 11 0 0 60 17 18
2014 Evaluation 27 40 0 20 0 13 0 77 23 15
2014 Other services to the public 30 36 13 9 4 7 0 71 15 84
2014 None of the above 25 33 17 11 7 6 1 62 20 411

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 32 18 25 7 7 0 47 34 28
2017 Federal regulators 9 13 16 27 10 22 3 29 49 37
2017 Compliance, inspection and enforcement 10 27 10 16 21 16 0 44 44 19
2017 Communications or public affairs 9 27 14 20 13 10 7 43 39 98
2017 Access to information and privacy 33 17 25 0 17 0 8 54 19 12
2017 Security 0 41 20 30 10 0 0 41 40 10
2017 Science and technology 18 25 15 14 12 14 3 52 31 949
2017 Library services 30 20 30 0 10 0 10 55 11 10
2017 Administration and operations 19 21 18 12 15 11 5 47 32 290
2017 Human resources 23 20 19 13 12 10 3 50 28 99
2017 Financial management 16 18 21 14 13 12 5 41 33 98
2017 Procurement 14 34 14 8 12 13 4 58 25 22
2017 Real property 24 22 29 15 0 9 0 51 17 31
2017 Information management 20 27 21 8 11 9 4 54 22 74
2017 Information technology 10 25 13 15 15 23 1 45 39 137
2017 Internal audit 7 7 29 15 15 14 14 20 40 14
2017 Evaluation 17 17 33 7 17 0 9 38 26 12
2017 Data sciences 23 25 18 10 6 13 5 59 19 71
2017 Policy 12 22 16 15 16 15 3 43 38 320
2017 Project management 19 16 19 18 17 9 2 39 39 109
2017 Other services to the public 16 19 18 7 15 20 5 47 29 40
2017 None of the above 15 19 17 13 16 16 4 42 36 157
2014 Client contact centre 10 19 22 19 15 12 2 34 40 41
2014 Federal regulators 14 22 20 10 13 18 3 46 30 57
2014 Compliance, inspection and enforcement 9 17 16 27 19 12 0 30 52 24
2014 Communications or public affairs 13 16 14 19 26 7 5 33 52 132
2014 Security 12 7 20 25 22 6 6 23 55 15
2014 Science and technology 14 24 18 17 13 13 1 44 35 1174
2014 Library services 28 23 13 20 5 0 11 57 28 17
2014 Administration and operations 16 19 15 16 19 11 4 41 41 366
2014 Human resources 19 19 19 10 23 6 3 42 37 90
2014 Financial management 13 25 12 17 20 11 2 44 42 121
2014 Procurement 34 22 16 4 24 0 0 56 28 29
2014 Real property 16 26 8 14 16 21 0 53 37 36
2014 Materiel management 10 34 9 19 27 0 0 44 47 11
2014 Information management 17 21 21 10 10 20 1 48 25 115
2014 Information technology 16 18 26 12 11 15 1 41 28 146
2014 Internal audit 22 33 6 11 22 6 0 58 35 18
2014 Evaluation 20 20 0 21 0 26 13 66 34 15
2014 Other services to the public 18 18 19 14 12 13 5 45 32 84
2014 None of the above 12 19 19 13 20 13 3 38 40 412

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 36 7 11 3 0 0 78 14 28
2017 Federal regulators 31 42 8 14 5 0 0 73 19 37
2017 Compliance, inspection and enforcement 35 54 11 0 0 0 0 89 0 19
2017 Communications or public affairs 31 55 2 10 2 0 0 86 12 98
2017 Access to information and privacy 42 41 0 17 0 0 0 83 17 12
2017 Security 0 60 0 40 0 0 0 60 40 10
2017 Science and technology 31 46 5 12 6 0 0 77 18 952
2017 Library services 50 50 0 0 0 0 0 100 0 10
2017 Administration and operations 54 33 2 8 2 0 0 87 11 290
2017 Human resources 35 53 3 10 0 0 0 87 10 100
2017 Financial management 44 42 5 8 1 0 0 86 9 99
2017 Procurement 42 38 12 8 0 0 0 80 8 22
2017 Real property 52 32 4 12 0 0 0 84 12 31
2017 Information management 29 50 3 12 4 1 0 81 17 74
2017 Information technology 31 42 6 17 5 0 0 72 22 137
2017 Internal audit 51 42 7 0 0 0 0 93 0 14
2017 Evaluation 24 59 0 0 17 0 0 83 17 12
2017 Data sciences 31 46 1 17 5 0 0 76 22 71
2017 Policy 29 54 5 9 3 0 0 83 12 323
2017 Project management 31 54 4 9 2 0 0 85 11 109
2017 Other services to the public 36 44 0 20 0 0 0 80 20 40
2017 None of the above 34 50 3 10 3 0 0 84 13 158
2014 Client contact centre 32 58 3 5 3 0 0 90 7 41
2014 Federal regulators 37 52 7 5 0 0 0 88 5 57
2014 Compliance, inspection and enforcement 44 33 8 11 5 0 0 76 16 24
2014 Communications or public affairs 36 49 8 6 1 0 0 85 7 132
2014 Security 21 42 7 14 16 0 0 63 30 14
2014 Science and technology 30 49 7 11 4 0 0 78 15 1175
2014 Library services 54 27 6 13 0 0 0 80 13 17
2014 Administration and operations 46 40 4 7 3 0 0 86 10 367
2014 Human resources 27 54 6 11 1 0 1 82 12 90
2014 Financial management 44 43 3 6 4 0 0 87 10 121
2014 Procurement 47 43 3 3 3 0 0 91 6 29
2014 Real property 42 41 5 11 0 0 0 83 11 36
2014 Materiel management 37 30 9 8 17 0 0 66 25 11
2014 Information management 47 40 5 6 2 0 0 87 8 115
2014 Information technology 32 49 5 6 8 0 1 81 14 146
2014 Internal audit 55 28 5 11 0 0 0 83 11 18
2014 Evaluation 47 53 0 0 0 0 0 100 0 15
2014 Other services to the public 32 46 4 9 9 0 0 78 17 84
2014 None of the above 29 52 5 11 3 1 0 81 14 412

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 36 13 8 4 0 0 75 11 28
2017 Federal regulators 33 38 16 5 5 3 0 73 10 37
2017 Compliance, inspection and enforcement 41 32 15 6 6 0 0 73 12 19
2017 Communications or public affairs 33 47 5 12 2 0 0 81 14 97
2017 Access to information and privacy 41 50 0 8 0 0 0 92 8 12
2017 Security 20 40 10 21 10 0 0 59 31 10
2017 Science and technology 47 36 6 7 4 0 1 83 11 952
2017 Library services 30 70 0 0 0 0 0 100 0 10
2017 Administration and operations 57 31 3 6 3 0 0 88 9 291
2017 Human resources 42 37 5 11 5 0 1 79 15 100
2017 Financial management 46 31 5 11 7 0 0 77 18 99
2017 Procurement 52 38 6 0 4 0 0 90 4 22
2017 Real property 50 37 4 6 3 0 0 87 9 31
2017 Information management 44 35 7 8 7 0 0 79 15 74
2017 Information technology 40 38 8 10 4 0 0 78 14 137
2017 Internal audit 22 65 0 7 6 0 0 86 14 14
2017 Evaluation 17 57 9 9 9 0 0 74 17 12
2017 Data sciences 51 39 6 4 0 0 0 90 4 70
2017 Policy 43 39 6 8 4 0 1 83 12 321
2017 Project management 44 36 7 9 4 0 0 80 14 109
2017 Other services to the public 50 29 11 7 3 0 0 80 9 40
2017 None of the above 37 42 8 7 6 0 0 79 13 158
2014 Client contact centre 34 39 5 5 17 0 0 73 23 41
2014 Federal regulators 52 34 9 5 0 0 0 86 5 57
2014 Compliance, inspection and enforcement 38 40 4 13 5 0 0 78 18 24
2014 Communications or public affairs 45 28 10 9 7 0 0 73 16 132
2014 Security 43 43 7 0 7 0 0 86 7 14
2014 Science and technology 47 34 7 7 4 0 0 81 11 1174
2014 Library services 62 25 7 6 0 0 0 88 6 16
2014 Administration and operations 52 31 5 8 5 0 0 83 13 367
2014 Human resources 32 35 9 14 9 0 1 68 23 90
2014 Financial management 43 31 6 9 11 0 0 74 20 121
2014 Procurement 35 52 0 3 10 0 0 87 13 29
2014 Real property 47 40 5 5 3 0 0 87 7 36
2014 Materiel management 46 30 17 0 8 0 0 75 8 11
2014 Information management 43 33 4 12 8 0 0 76 20 115
2014 Information technology 44 30 10 10 7 0 0 73 16 146
2014 Internal audit 22 56 11 5 6 0 0 77 11 18
2014 Evaluation 53 40 0 7 0 0 0 93 7 15
2014 Other services to the public 46 34 5 12 3 1 0 80 15 84
2014 None of the above 44 35 6 9 6 1 0 79 15 412

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 43 11 4 0 0 0 85 4 28
2017 Federal regulators 41 41 11 5 3 0 0 82 8 37
2017 Compliance, inspection and enforcement 47 37 6 10 0 0 0 84 10 19
2017 Communications or public affairs 47 40 9 2 0 0 1 89 2 98
2017 Access to information and privacy 66 25 8 0 0 0 0 92 0 12
2017 Security 50 30 10 10 0 0 0 80 10 10
2017 Science and technology 59 29 6 5 1 0 0 89 5 947
2017 Library services 40 50 10 0 0 0 0 90 0 10
2017 Administration and operations 57 31 5 5 2 0 0 88 7 290
2017 Human resources 58 31 3 5 2 0 1 90 7 99
2017 Financial management 54 27 10 6 2 0 1 81 9 98
2017 Procurement 52 42 0 6 0 0 0 94 6 22
2017 Real property 64 27 10 0 0 0 0 90 0 31
2017 Information management 55 37 1 6 1 0 0 92 7 74
2017 Information technology 51 34 12 3 1 0 0 84 4 137
2017 Internal audit 50 36 15 0 0 0 0 85 0 14
2017 Evaluation 42 34 0 15 9 0 0 76 24 12
2017 Data sciences 59 33 3 3 1 0 1 93 4 71
2017 Policy 56 31 6 6 1 1 0 87 7 321
2017 Project management 52 36 6 4 1 0 0 89 5 108
2017 Other services to the public 50 38 10 0 0 0 3 90 0 40
2017 None of the above 54 35 6 4 1 0 0 89 5 156
2014 Client contact centre 32 45 11 5 5 2 0 78 10 41
2014 Federal regulators 45 40 10 3 0 0 2 86 3 57
2014 Compliance, inspection and enforcement 49 35 9 7 0 0 0 84 7 24
2014 Communications or public affairs 35 44 10 9 2 0 0 79 11 132
2014 Security 46 33 15 0 6 0 0 79 6 15
2014 Science and technology 52 36 6 5 1 0 0 88 6 1174
2014 Library services 46 35 19 0 0 0 0 81 0 17
2014 Administration and operations 51 35 6 5 2 0 1 87 7 366
2014 Human resources 49 36 3 8 2 1 1 87 10 90
2014 Financial management 47 34 9 3 5 0 1 82 9 120
2014 Procurement 27 52 13 4 3 0 0 79 7 29
2014 Real property 51 33 5 6 5 0 0 84 11 36
2014 Materiel management 34 49 0 0 17 0 0 83 17 11
2014 Information management 39 43 11 4 2 2 0 83 6 114
2014 Information technology 48 40 3 5 2 1 1 89 8 146
2014 Internal audit 55 33 5 6 0 0 0 89 6 18
2014 Evaluation 27 67 0 7 0 0 0 93 7 15
2014 Other services to the public 53 26 8 8 5 1 0 80 12 84
2014 None of the above 48 34 9 6 2 1 1 83 8 412

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 39 7 3 0 0 0 90 3 28
2017 Federal regulators 68 21 8 0 3 0 0 90 3 37
2017 Compliance, inspection and enforcement 72 17 11 0 0 0 0 89 0 19
2017 Communications or public affairs 66 23 6 2 0 1 2 92 2 98
2017 Access to information and privacy 75 25 0 0 0 0 0 100 0 12
2017 Security 40 40 11 10 0 0 0 79 10 10
2017 Science and technology 67 21 6 2 1 1 2 90 4 948
2017 Library services 90 10 0 0 0 0 0 100 0 10
2017 Administration and operations 73 18 4 2 2 1 0 92 3 289
2017 Human resources 71 24 3 2 0 0 0 95 2 100
2017 Financial management 64 29 5 2 0 0 0 93 2 99
2017 Procurement 75 19 6 0 0 0 0 94 0 22
2017 Real property 74 20 0 6 0 0 0 94 6 31
2017 Information management 73 19 4 3 0 0 1 93 3 74
2017 Information technology 59 26 8 5 1 0 1 86 7 136
2017 Internal audit 65 28 7 0 0 0 0 93 0 14
2017 Evaluation 66 26 0 0 9 0 0 91 9 12
2017 Data sciences 55 25 9 7 0 3 1 83 7 71
2017 Policy 75 19 3 1 1 0 1 95 2 320
2017 Project management 62 28 6 1 3 1 0 90 3 107
2017 Other services to the public 68 27 5 0 0 0 0 95 0 39
2017 None of the above 67 25 5 2 1 1 1 93 3 156
2014 Client contact centre 57 24 5 10 3 2 0 82 13 41
2014 Federal regulators 68 30 0 1 0 0 0 99 1 57
2014 Compliance, inspection and enforcement 76 7 8 0 9 0 0 83 9 24
2014 Communications or public affairs 73 21 2 1 2 0 1 94 4 132
2014 Security 73 27 0 0 0 0 0 100 0 14
2014 Science and technology 65 21 7 4 1 1 2 88 5 1173
2014 Library services 74 5 6 8 6 0 0 79 14 17
2014 Administration and operations 74 19 4 2 0 0 0 94 2 367
2014 Human resources 67 26 1 3 2 0 1 93 5 90
2014 Financial management 65 26 4 1 2 0 1 92 3 121
2014 Procurement 70 26 0 4 0 0 0 96 4 29
2014 Real property 71 17 13 0 0 0 0 87 0 36
2014 Materiel management 37 38 9 9 0 0 8 80 10 11
2014 Information management 68 17 6 6 1 2 2 87 7 115
2014 Information technology 60 28 5 3 1 1 1 90 5 146
2014 Internal audit 72 17 5 5 0 0 0 89 5 18
2014 Evaluation 53 40 0 0 7 0 0 93 7 15
2014 Other services to the public 69 15 4 3 5 1 3 86 9 84
2014 None of the above 69 21 5 3 0 2 1 92 3 412

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 54 32 4 3 3 0 4 90 6 28
2017 Federal regulators 57 22 11 5 5 0 0 78 11 36
2017 Compliance, inspection and enforcement 62 16 11 5 6 0 0 78 11 19
2017 Communications or public affairs 61 20 4 11 3 1 0 82 14 98
2017 Access to information and privacy 75 0 8 17 0 0 0 75 17 12
2017 Security 30 40 20 0 11 0 0 69 11 10
2017 Science and technology 68 18 5 6 2 0 1 87 8 951
2017 Library services 70 20 10 0 0 0 0 90 0 10
2017 Administration and operations 62 22 8 4 3 0 0 85 7 291
2017 Human resources 54 27 5 13 2 0 0 80 14 100
2017 Financial management 49 19 10 15 5 1 0 69 20 99
2017 Procurement 56 27 12 0 4 0 0 83 4 22
2017 Real property 71 26 0 3 0 0 0 97 3 31
2017 Information management 67 23 4 7 0 0 0 89 7 74
2017 Information technology 58 25 6 9 2 0 0 83 11 137
2017 Internal audit 57 29 6 7 0 0 0 86 7 14
2017 Evaluation 59 17 0 15 9 0 0 76 24 12
2017 Data sciences 56 23 7 9 4 0 0 79 13 71
2017 Policy 69 16 4 8 3 0 0 84 11 322
2017 Project management 58 22 6 10 4 0 0 79 15 109
2017 Other services to the public 76 17 5 2 0 0 0 93 2 40
2017 None of the above 63 19 6 9 3 0 0 82 12 158
2014 Client contact centre 32 39 10 13 5 0 0 72 18 41
2014 Federal regulators 66 22 3 7 2 0 0 88 9 57
2014 Compliance, inspection and enforcement 60 23 0 8 9 0 0 83 17 24
2014 Communications or public affairs 61 23 4 7 4 0 0 84 11 132
2014 Security 66 27 7 0 0 0 0 93 0 14
2014 Science and technology 64 20 5 6 3 0 1 86 9 1173
2014 Library services 79 8 0 6 6 0 0 87 13 17
2014 Administration and operations 64 17 8 8 2 0 0 82 10 367
2014 Human resources 55 21 6 14 4 0 0 76 18 89
2014 Financial management 57 19 10 7 7 0 0 76 14 121
2014 Procurement 66 21 3 0 10 0 0 87 10 29
2014 Real property 50 30 9 11 0 0 0 80 11 36
2014 Materiel management 35 39 8 18 0 0 0 74 18 11
2014 Information management 61 17 6 10 5 0 1 79 15 115
2014 Information technology 51 27 11 8 1 1 0 79 9 146
2014 Internal audit 62 32 0 6 0 0 0 94 6 18
2014 Evaluation 53 27 13 0 7 0 0 80 7 15
2014 Other services to the public 66 16 3 10 6 0 0 82 15 84
2014 None of the above 63 17 6 8 4 1 1 82 12 411

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 25 11 14 3 0 0 71 17 28
2017 Federal regulators 68 16 8 8 0 0 0 84 8 37
2017 Compliance, inspection and enforcement 58 31 0 6 5 0 0 89 11 19
2017 Communications or public affairs 67 22 3 6 2 0 0 89 8 98
2017 Access to information and privacy 83 8 0 8 0 0 0 92 8 12
2017 Security 20 59 10 11 0 0 0 79 11 10
2017 Science and technology 67 17 7 4 2 0 3 87 6 953
2017 Library services 100 0 0 0 0 0 0 100 0 10
2017 Administration and operations 69 16 7 5 2 0 1 86 7 291
2017 Human resources 69 21 3 5 1 0 1 91 6 100
2017 Financial management 59 22 9 5 4 0 1 82 9 99
2017 Procurement 77 17 0 0 6 0 0 94 6 22
2017 Real property 85 9 3 3 0 0 0 94 3 31
2017 Information management 75 16 4 5 0 0 0 91 5 74
2017 Information technology 58 26 6 6 4 0 1 84 9 137
2017 Internal audit 78 15 0 0 7 0 0 93 7 14
2017 Evaluation 76 9 0 7 9 0 0 85 15 12
2017 Data sciences 58 24 10 6 3 0 0 81 9 71
2017 Policy 69 18 5 6 1 1 0 88 7 323
2017 Project management 64 22 2 6 4 0 2 88 11 109
2017 Other services to the public 70 18 7 2 3 0 0 88 5 40
2017 None of the above 58 21 5 7 3 1 4 84 11 158
2014 Client contact centre 36 32 5 12 8 0 8 73 21 41
2014 Federal regulators 64 22 9 5 0 0 0 86 5 57
2014 Compliance, inspection and enforcement 61 21 0 17 0 0 0 83 17 24
2014 Communications or public affairs 67 17 6 7 1 0 1 85 9 132
2014 Security 75 19 0 6 0 0 0 94 6 15
2014 Science and technology 68 17 5 4 2 0 4 88 7 1174
2014 Library services 82 5 0 0 13 0 0 87 13 17
2014 Administration and operations 73 17 4 4 1 0 1 91 6 367
2014 Human resources 71 19 1 6 2 0 1 91 8 90
2014 Financial management 65 20 4 4 5 0 2 87 9 121
2014 Procurement 76 12 4 0 7 0 0 89 7 29
2014 Real property 64 19 3 8 0 0 6 89 8 36
2014 Materiel management 37 45 18 0 0 0 0 82 0 11
2014 Information management 67 17 8 2 2 0 4 88 4 115
2014 Information technology 58 27 6 5 3 1 0 86 9 146
2014 Internal audit 72 22 6 0 0 0 0 94 0 18
2014 Evaluation 53 21 13 7 0 0 6 79 7 15
2014 Other services to the public 76 15 2 4 1 0 2 92 5 84
2014 None of the above 69 17 3 6 3 1 1 88 9 412

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 29 0 7 0 0 0 93 7 28
2017 Federal regulators 77 16 8 0 0 0 0 92 0 37
2017 Compliance, inspection and enforcement 79 11 10 0 0 0 0 90 0 19
2017 Communications or public affairs 81 13 3 1 1 0 1 95 2 98
2017 Access to information and privacy 92 8 0 0 0 0 0 100 0 12
2017 Security 80 20 0 0 0 0 0 100 0 10
2017 Science and technology 80 10 4 1 1 0 3 93 2 951
2017 Library services 100 0 0 0 0 0 0 100 0 10
2017 Administration and operations 80 13 2 2 2 0 1 94 4 291
2017 Human resources 84 15 0 2 0 0 0 98 2 100
2017 Financial management 80 10 3 2 3 0 2 92 5 96
2017 Procurement 80 11 5 0 5 0 0 91 5 21
2017 Real property 91 6 0 3 0 0 0 97 3 31
2017 Information management 85 14 1 0 0 0 0 99 0 74
2017 Information technology 77 17 2 1 1 0 1 95 3 137
2017 Internal audit 79 21 0 0 0 0 0 100 0 14
2017 Evaluation 74 9 0 9 9 0 0 83 17 12
2017 Data sciences 83 11 3 0 3 0 0 94 3 71
2017 Policy 81 10 4 3 1 1 1 92 4 323
2017 Project management 76 14 4 3 3 0 0 91 5 109
2017 Other services to the public 79 14 5 0 3 0 0 93 3 40
2017 None of the above 80 10 5 2 2 0 0 91 4 158
2014 Client contact centre 69 17 9 2 0 0 3 88 2 41
2014 Federal regulators 77 18 4 0 2 0 0 95 2 57
2014 Compliance, inspection and enforcement 72 20 4 4 0 0 0 93 4 24
2014 Communications or public affairs 79 14 4 2 1 0 1 93 3 131
2014 Security 100 0 0 0 0 0 0 100 0 15
2014 Science and technology 77 11 3 2 2 0 4 93 4 1171
2014 Library services 74 20 0 6 0 0 0 94 6 17
2014 Administration and operations 83 10 4 1 2 0 1 94 2 366
2014 Human resources 88 11 0 0 1 0 0 99 1 90
2014 Financial management 80 11 4 1 2 0 2 93 3 121
2014 Procurement 82 6 3 0 9 0 0 88 9 29
2014 Real property 67 13 8 5 3 0 4 84 8 36
2014 Materiel management 73 18 9 0 0 0 0 91 0 11
2014 Information management 79 14 3 0 3 0 1 94 3 115
2014 Information technology 74 17 4 1 1 1 1 94 2 146
2014 Internal audit 83 12 5 0 0 0 0 95 0 18
2014 Evaluation 60 20 13 0 7 0 0 81 7 15
2014 Other services to the public 82 9 3 2 1 0 2 93 4 84
2014 None of the above 79 10 3 2 3 1 2 92 5 412

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 46 0 7 3 0 3 90 10 28
2017 Federal regulators 47 29 18 5 0 0 0 77 5 37
2017 Compliance, inspection and enforcement 48 30 16 6 0 0 0 78 6 19
2017 Communications or public affairs 47 29 7 9 2 1 5 81 12 98
2017 Access to information and privacy 58 34 0 0 0 0 8 100 0 12
2017 Security 20 59 10 11 0 0 0 79 11 10
2017 Science and technology 58 20 8 6 1 2 4 84 7 952
2017 Library services 90 0 0 0 0 0 10 100 0 10
2017 Administration and operations 57 20 10 6 3 0 4 80 10 289
2017 Human resources 57 29 3 4 5 1 1 88 10 100
2017 Financial management 48 33 9 3 4 1 2 83 8 98
2017 Procurement 72 13 8 6 0 0 0 85 6 22
2017 Real property 81 12 3 0 0 0 3 96 0 31
2017 Information management 66 24 5 5 0 0 0 90 5 74
2017 Information technology 52 24 12 7 2 2 1 78 10 137
2017 Internal audit 65 21 0 15 0 0 0 85 15 14
2017 Evaluation 59 7 0 9 17 9 0 72 28 12
2017 Data sciences 47 29 15 5 3 1 0 77 8 71
2017 Policy 54 27 8 7 1 1 1 83 9 323
2017 Project management 58 23 11 3 4 2 0 82 6 109
2017 Other services to the public 57 24 11 3 3 2 0 83 6 40
2017 None of the above 54 25 10 5 2 1 3 82 7 158
2014 Client contact centre 29 50 9 5 5 0 2 81 10 41
2014 Federal regulators 56 22 16 3 2 2 0 79 5 57
2014 Compliance, inspection and enforcement 56 27 7 9 0 0 0 83 9 24
2014 Communications or public affairs 52 29 6 9 2 1 0 82 11 132
2014 Security 53 33 6 0 0 0 7 93 0 15
2014 Science and technology 54 25 10 4 2 1 5 83 6 1174
2014 Library services 57 30 0 0 13 0 0 87 13 17
2014 Administration and operations 60 25 6 4 2 0 2 87 6 367
2014 Human resources 61 22 7 6 3 0 1 84 10 90
2014 Financial management 49 30 10 6 4 0 1 80 10 121
2014 Procurement 64 18 8 0 10 0 0 81 10 29
2014 Real property 49 27 8 8 4 4 0 79 12 36
2014 Materiel management 28 45 27 0 0 0 0 73 0 11
2014 Information management 54 22 10 7 1 0 4 80 9 115
2014 Information technology 49 29 11 7 1 1 2 80 9 146
2014 Internal audit 67 27 0 6 0 0 0 94 6 18
2014 Evaluation 47 21 13 19 0 0 0 67 19 15
2014 Other services to the public 59 24 9 7 0 0 1 84 7 84
2014 None of the above 53 26 8 7 3 1 2 81 11 412

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 57 0 0 7 0 0 93 7 28
2017 Federal regulators 61 18 18 0 3 0 0 79 3 37
2017 Compliance, inspection and enforcement 73 16 11 0 0 0 0 89 0 19
2017 Communications or public affairs 64 24 7 1 1 1 2 91 2 98
2017 Access to information and privacy 58 34 0 0 0 0 8 100 0 12
2017 Security 30 20 30 11 0 10 0 55 12 10
2017 Science and technology 65 20 6 2 1 5 2 91 3 951
2017 Library services 70 10 10 0 0 0 10 89 0 10
2017 Administration and operations 66 23 6 2 1 1 1 91 3 291
2017 Human resources 72 17 2 4 1 3 1 93 5 100
2017 Financial management 61 27 4 4 0 1 2 91 4 99
2017 Procurement 79 21 0 0 0 0 0 100 0 22
2017 Real property 87 7 3 0 0 3 0 97 0 31
2017 Information management 72 20 6 0 0 1 0 94 0 74
2017 Information technology 60 24 8 4 1 2 1 86 6 137
2017 Internal audit 64 22 7 0 0 7 0 92 0 14
2017 Evaluation 76 0 9 0 0 15 0 90 0 12
2017 Data sciences 60 28 4 1 0 4 3 94 1 71
2017 Policy 65 18 7 1 0 6 3 91 1 320
2017 Project management 65 17 11 0 2 5 0 87 2 109
2017 Other services to the public 69 10 14 0 3 2 2 83 3 39
2017 None of the above 61 27 5 2 1 2 1 91 3 158
2014 Client contact centre 38 47 0 8 5 3 0 87 13 41
2014 Federal regulators 64 21 10 2 2 2 0 86 4 57
2014 Compliance, inspection and enforcement 59 19 9 0 4 5 4 86 4 24
2014 Communications or public affairs 57 27 6 1 1 5 3 91 3 132
2014 Security 55 25 0 0 14 6 0 85 15 15
2014 Science and technology 60 22 6 2 1 4 3 89 4 1172
2014 Library services 69 5 8 6 12 0 0 74 18 17
2014 Administration and operations 70 18 5 3 1 2 1 91 4 365
2014 Human resources 70 16 7 2 2 1 2 89 5 90
2014 Financial management 62 27 6 2 3 0 1 89 5 121
2014 Procurement 62 24 11 0 0 0 3 88 0 29
2014 Real property 63 13 11 0 3 4 7 85 3 36
2014 Materiel management 30 53 9 0 0 0 8 90 0 11
2014 Information management 62 25 8 1 1 2 1 90 2 115
2014 Information technology 56 29 6 2 1 2 3 90 4 145
2014 Internal audit 72 17 5 6 0 0 0 89 6 18
2014 Evaluation 60 20 0 6 0 13 0 93 7 15
2014 Other services to the public 66 15 3 4 1 8 2 91 5 84
2014 None of the above 60 25 5 2 1 5 2 91 3 410

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 22 78 27
2017 Compliance, inspection and enforcement 32 68 19
2017 Communications or public affairs 21 79 97
2017 Science and technology 15 85 953
2017 Administration and operations 19 81 288
2017 Human resources 23 77 100
2017 Financial management 16 84 99
2017 Information management 14 86 74
2017 Information technology 11 89 137
2017 Data sciences 10 90 71
2017 Policy 19 81 323
2017 Project management 25 75 109
2017 Other services to the public 20 80 40
2017 None of the above 18 82 158
2014 Client contact centre 16 84 41
2014 Federal regulators 22 78 57
2014 Compliance, inspection and enforcement 20 80 24
2014 Communications or public affairs 17 83 132
2014 Security 35 65 15
2014 Science and technology 13 87 1174
2014 Administration and operations 20 80 367
2014 Human resources 24 76 90
2014 Financial management 23 77 121
2014 Information management 14 86 114
2014 Information technology 12 88 146
2014 Other services to the public 15 85 84
2014 None of the above 16 84 412

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 58 21
2017 Science and technology 55 147
2017 Administration and operations 52 54
2017 Human resources 40 24
2017 Financial management 43 16
2017 Information management 51 10
2017 Information technology 46 15
2017 Policy 31 63
2017 Project management 41 29
2017 None of the above 56 28
2014 Federal regulators 47 13
2014 Communications or public affairs 42 24
2014 Science and technology 46 144
2014 Administration and operations 52 71
2014 Human resources 37 21
2014 Financial management 56 27
2014 Information management 53 17
2014 Information technology 59 17
2014 Other services to the public 76 13
2014 None of the above 39 66

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 66 21
2017 Science and technology 55 147
2017 Administration and operations 59 54
2017 Human resources 54 24
2017 Financial management 75 16
2017 Information management 60 10
2017 Information technology 54 15
2017 Policy 81 63
2017 Project management 68 29
2017 None of the above 67 28
2014 Federal regulators 59 13
2014 Communications or public affairs 83 24
2014 Science and technology 59 144
2014 Administration and operations 57 71
2014 Human resources 64 21
2014 Financial management 71 27
2014 Information management 53 17
2014 Information technology 46 17
2014 Other services to the public 55 13
2014 None of the above 73 66

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 21
2017 Science and technology 9 147
2017 Administration and operations 13 54
2017 Information management 0 10
2017 Information technology 0 15
2017 Policy 8 63
2014 Science and technology 14 144
2014 Administration and operations 8 71
2014 Financial management 0 27
2014 Information management 0 17

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 21
2017 Science and technology 0 147
2017 Financial management 0 16
2017 Information management 0 10
2017 Information technology 0 15
2017 Policy 0 63
2017 Project management 0 29
2017 None of the above 0 28
2014 Federal regulators 0 13
2014 Communications or public affairs 0 24
2014 Science and technology 0 144
2014 Administration and operations 0 71
2014 Human resources 0 21
2014 Financial management 0 27
2014 Information management 0 17
2014 Information technology 0 17
2014 Other services to the public 0 13
2014 None of the above 0 66

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 21
2017 Science and technology 5 147
2017 Financial management 0 16
2017 Information management 0 10
2014 Federal regulators 0 13
2014 Financial management 0 27
2014 Information management 0 17
2014 Other services to the public 0 13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 21
2017 Human resources 0 24
2017 Information management 0 10
2017 Information technology 0 15
2017 Policy 0 63
2014 Communications or public affairs 0 24
2014 Science and technology 3 144
2014 Administration and operations 0 71
2014 Human resources 0 21
2014 Other services to the public 0 13

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 16
2017 Project management 0 29
2017 None of the above 0 28
2014 Federal regulators 0 13
2014 Science and technology 4 144
2014 Other services to the public 0 13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 47 21
2017 Science and technology 39 147
2017 Administration and operations 31 54
2017 Human resources 45 24
2017 Financial management 43 16
2017 Information technology 47 15
2017 Policy 46 63
2017 Project management 47 29
2017 None of the above 39 28
2014 Communications or public affairs 50 24
2014 Science and technology 37 145
2014 Administration and operations 52 71
2014 Human resources 41 21
2014 Financial management 38 27
2014 Information management 58 17
2014 Information technology 64 17
2014 Other services to the public 44 13
2014 None of the above 28 66

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 42 21
2017 Science and technology 32 147
2017 Administration and operations 40 54
2017 Human resources 38 24
2017 Financial management 44 16
2017 Information technology 54 15
2017 Policy 43 63
2017 Project management 37 29
2017 None of the above 36 28
2014 Federal regulators 35 13
2014 Communications or public affairs 46 24
2014 Science and technology 36 145
2014 Administration and operations 33 71
2014 Human resources 51 21
2014 Financial management 49 27
2014 Information management 64 17
2014 Information technology 35 17
2014 None of the above 50 66

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 47 21
2017 Science and technology 46 147
2017 Administration and operations 46 54
2017 Human resources 51 24
2017 Financial management 43 16
2017 Information technology 40 15
2017 Policy 44 63
2017 Project management 45 29
2017 None of the above 47 28
2014 Federal regulators 53 13
2014 Communications or public affairs 58 24
2014 Science and technology 46 145
2014 Administration and operations 43 71
2014 Human resources 75 21
2014 Financial management 53 27
2014 Information management 53 17
2014 Information technology 58 17
2014 None of the above 46 66

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 28 21
2017 Science and technology 37 147
2017 Administration and operations 44 54
2017 Human resources 20 24
2017 Financial management 37 16
2017 Information technology 34 15
2017 Policy 41 63
2017 Project management 54 29
2017 None of the above 45 28
2014 Communications or public affairs 42 24
2014 Science and technology 36 145
2014 Administration and operations 33 71
2014 Human resources 46 21
2014 Financial management 42 27
2014 Information management 45 17
2014 Information technology 48 17
2014 None of the above 46 66

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 38 21
2017 Science and technology 35 147
2017 Administration and operations 32 54
2017 Human resources 39 24
2017 Financial management 31 16
2017 Policy 40 63
2017 Project management 31 29
2017 None of the above 30 28
2014 Communications or public affairs 37 24
2014 Science and technology 35 145
2014 Administration and operations 35 71
2014 Human resources 36 21
2014 Financial management 29 27
2014 Information management 29 17
2014 Information technology 30 17
2014 None of the above 46 66

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 62 21
2017 Science and technology 54 147
2017 Administration and operations 48 54
2017 Human resources 42 24
2017 Financial management 62 16
2017 Information management 61 10
2017 Information technology 60 15
2017 Policy 57 63
2017 Project management 56 29
2017 None of the above 49 28
2014 Federal regulators 70 13
2014 Communications or public affairs 46 24
2014 Science and technology 43 145
2014 Administration and operations 63 71
2014 Human resources 65 21
2014 Financial management 52 27
2014 Information management 52 17
2014 Information technology 35 17
2014 Other services to the public 62 13
2014 None of the above 61 66

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 28 21
2017 Science and technology 26 147
2017 Administration and operations 16 54
2017 Human resources 20 24
2017 Information technology 54 15
2017 Policy 32 63
2017 Project management 28 29
2017 None of the above 40 28
2014 Communications or public affairs 25 24
2014 Science and technology 30 145
2014 Administration and operations 30 71
2014 Human resources 36 21
2014 Financial management 41 27
2014 Information management 27 17
2014 Information technology 29 17
2014 None of the above 25 66

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 21
2017 Administration and operations 0 54
2017 Human resources 0 24
2017 Information management 0 10
2017 Information technology 0 15
2017 Policy 0 63
2017 Project management 0 29
2017 None of the above 0 28
2014 Federal regulators 0 13
2014 Communications or public affairs 0 24
2014 Administration and operations 0 71
2014 Human resources 0 21
2014 Information management 0 17
2014 Information technology 0 17
2014 Other services to the public 0 13

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 16 54
2017 Financial management 0 16
2017 Information management 0 10
2017 Information technology 0 15
2017 Policy 10 63
2014 Federal regulators 0 13
2014 Science and technology 7 145
2014 Administration and operations 9 71
2014 None of the above 10 66

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Science and technology 15 147
2017 Administration and operations 10 54
2017 Information management 0 10
2017 Policy 16 63
2014 Federal regulators 0 13
2014 Science and technology 16 145
2014 Administration and operations 7 71
2014 Information technology 0 17
2014 Other services to the public 0 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 47 21
2017 Science and technology 44 147
2017 Administration and operations 43 54
2017 Human resources 36 24
2017 Financial management 50 16
2017 Information technology 54 15
2017 Policy 46 63
2017 Project management 33 29
2017 None of the above 62 28
2014 Federal regulators 45 13
2014 Communications or public affairs 41 24
2014 Science and technology 48 145
2014 Administration and operations 33 71
2014 Human resources 50 21
2014 Financial management 60 27
2014 Information management 35 17
2014 Information technology 46 17
2014 Other services to the public 62 13
2014 None of the above 49 66

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 38 21
2017 Science and technology 28 147
2017 Administration and operations 26 54
2017 Policy 25 63
2017 Project management 37 29
2017 None of the above 38 28
2014 Communications or public affairs 46 24
2014 Science and technology 22 145
2014 Administration and operations 33 71
2014 Human resources 27 21
2014 Financial management 29 27
2014 Information management 39 17
2014 Information technology 29 17
2014 Other services to the public 36 13
2014 None of the above 21 66

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 12 147
2017 Administration and operations 10 54
2017 Financial management 0 16
2017 None of the above 31 28
2014 Science and technology 12 145
2014 Administration and operations 10 71
2014 None of the above 18 66

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 67 21
2017 Science and technology 55 147
2017 Administration and operations 52 54
2017 Human resources 87 24
2017 Financial management 43 16
2017 Information management 60 10
2017 Information technology 67 15
2017 Policy 46 63
2017 Project management 65 29
2017 None of the above 65 28
2014 Federal regulators 71 13
2014 Communications or public affairs 54 24
2014 Science and technology 55 145
2014 Administration and operations 61 71
2014 Human resources 74 21
2014 Financial management 56 27
2014 Information management 60 17
2014 Information technology 64 17
2014 Other services to the public 46 13
2014 None of the above 50 66

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 26 147
2017 Administration and operations 32 54
2017 Human resources 48 24
2017 Policy 32 63
2017 Project management 24 29
2017 None of the above 17 28
2014 Communications or public affairs 21 24
2014 Science and technology 29 145
2014 Administration and operations 28 71
2014 Human resources 47 21
2014 Financial management 29 27
2014 Information management 42 17
2014 Information technology 36 17
2014 None of the above 28 66

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 7 147
2017 Administration and operations 9 54
2017 Financial management 0 16
2017 Policy 13 63
2017 None of the above 16 28
2014 Communications or public affairs 21 24
2014 Science and technology 6 145
2014 Administration and operations 14 71
2014 Information management 0 17
2014 Information technology 0 17
2014 None of the above 14 66

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 17 147
2017 Administration and operations 14 54
2017 Financial management 44 16
2017 Information technology 34 15
2017 Policy 14 63
2017 Project management 20 29
2017 None of the above 32 28
2014 Federal regulators 0 13
2014 Science and technology 22 145
2014 Administration and operations 13 71
2014 Financial management 19 27
2014 Information management 29 17
2014 None of the above 9 66

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 147
2017 Human resources 22 24
2017 Information management 0 10
2017 Project management 20 29
2014 Science and technology 18 145
2014 Administration and operations 11 71
2014 None of the above 9 66

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 6 147
2017 Human resources 0 24
2014 Science and technology 3 145
2014 Human resources 0 21
2014 Other services to the public 0 13
2014 None of the above 0 66

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 11 147
2017 Policy 8 63
2014 Science and technology 11 145
2014 Administration and operations 10 71
2014 Information management 29 17
2014 None of the above 14 66

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 147
2017 Administration and operations 13 54
2017 Information management 0 10
2017 Information technology 0 15
2017 None of the above 28 28
2014 Federal regulators 0 13
2014 Science and technology 10 145
2014 Administration and operations 13 71
2014 Information technology 0 17
2014 None of the above 12 66

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 27 147
2017 Administration and operations 24 54
2017 Human resources 0 24
2017 Policy 40 63
2014 Communications or public affairs 34 24
2014 Science and technology 26 145
2014 Administration and operations 20 71
2014 Financial management 22 27
2014 None of the above 30 66

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 14 139
2017 Administration and operations 14 52
2014 Science and technology 13 140
2014 Administration and operations 12 67
2014 Other services to the public 0 13

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 36 20
2017 Science and technology 25 139
2017 Administration and operations 17 52
2017 Policy 20 60
2017 Project management 25 28
2017 None of the above 20 25
2014 Federal regulators 51 12
2014 Science and technology 19 140
2014 Administration and operations 24 67
2014 None of the above 18 66

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 16 139
2017 Information technology 0 14
2017 Policy 8 60
2014 Federal regulators 0 12
2014 Science and technology 11 140
2014 Human resources 0 21
2014 Information technology 0 15
2014 None of the above 10 66

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 12 139
2017 Administration and operations 11 52
2014 Federal regulators 0 12
2014 Communications or public affairs 0 23
2014 Science and technology 8 140
2014 Administration and operations 8 67
2014 Other services to the public 0 13

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 14 139
2017 Administration and operations 11 52
2017 Human resources 21 24
2014 Federal regulators 0 12
2014 Science and technology 9 140
2014 Administration and operations 17 67
2014 Information technology 0 15
2014 None of the above 9 66

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 13 139
2017 Human resources 21 24
2017 Information technology 0 14
2017 Policy 25 60
2014 Science and technology 8 140
2014 Administration and operations 16 67
2014 None of the above 17 66

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 5 139
2017 Administration and operations 9 52
2017 Human resources 25 24
2017 Policy 24 60
2017 None of the above 21 25
2014 Science and technology 6 140
2014 Administration and operations 16 67
2014 Financial management 18 26
2014 Information management 0 16
2014 None of the above 12 66

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 7 139
2017 Administration and operations 20 52
2017 Human resources 0 24
2017 Policy 12 60
2017 Project management 0 28
2014 Federal regulators 0 12
2014 Communications or public affairs 0 23
2014 Science and technology 6 140
2014 Information technology 0 15

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 11 139
2017 Administration and operations 23 52
2014 Science and technology 11 140
2014 Administration and operations 14 67
2014 None of the above 9 66

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Science and technology 24 139
2017 Administration and operations 19 52
2017 Human resources 29 24
2017 Policy 30 60
2017 Project management 24 28
2017 None of the above 31 25
2014 Communications or public affairs 39 23
2014 Science and technology 30 140
2014 Administration and operations 28 67
2014 Human resources 36 21
2014 Financial management 28 26
2014 Information management 35 16
2014 None of the above 30 66

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 139
2017 Policy 12 60
2014 Federal regulators 0 12
2014 Communications or public affairs 22 23
2014 Science and technology 11 140
2014 Administration and operations 9 67

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 30 20
2017 Science and technology 40 139
2017 Administration and operations 42 52
2017 Human resources 46 24
2017 Financial management 71 14
2017 Information technology 36 14
2017 Policy 54 60
2017 Project management 46 28
2017 None of the above 47 25
2014 Communications or public affairs 57 23
2014 Science and technology 45 140
2014 Administration and operations 47 67
2014 Human resources 55 21
2014 Financial management 51 26
2014 Information management 40 16
2014 Information technology 53 15
2014 Other services to the public 55 13
2014 None of the above 50 66

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 20
2017 Administration and operations 0 52
2017 Human resources 0 24
2017 Financial management 0 14
2017 Policy 0 60
2017 Project management 0 28
2017 None of the above 0 25
2014 Federal regulators 0 12
2014 Science and technology 0 140
2014 Administration and operations 0 67
2014 Information management 0 16
2014 Information technology 0 15
2014 Other services to the public 0 13
2014 None of the above 0 66

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 40 20
2017 Science and technology 51 139
2017 Administration and operations 54 52
2017 Human resources 51 24
2017 Financial management 50 14
2017 Information technology 49 14
2017 Policy 59 60
2017 Project management 47 28
2017 None of the above 54 25
2014 Federal regulators 57 12
2014 Communications or public affairs 60 23
2014 Science and technology 57 140
2014 Administration and operations 51 67
2014 Human resources 51 21
2014 Financial management 66 26
2014 Information management 36 16
2014 Information technology 66 15
2014 Other services to the public 45 13
2014 None of the above 58 66

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 20
2017 Human resources 0 24
2017 Financial management 0 14
2017 Project management 0 28
2017 None of the above 0 25

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 14 139
2017 Administration and operations 11 52
2017 Policy 8 60
2017 Project management 21 28
2017 None of the above 22 25
2014 Federal regulators 0 12
2014 Science and technology 13 140
2014 Administration and operations 10 67
2014 Human resources 24 21
2014 Information technology 0 15
2014 None of the above 18 66

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 91 9 21
2017 Science and technology 97 3 148
2017 Administration and operations 91 9 54
2017 Human resources 82 18 24
2017 Financial management 94 6 16
2017 Information management 100 0 10
2017 Information technology 100 0 15
2017 Policy 89 11 63
2017 Project management 94 6 29
2017 None of the above 80 20 27

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 14 32 3 7 21 7 41 14 28
2017 Federal regulators 5 24 24 3 5 36 3 48 13 37
2017 Compliance, inspection and enforcement 10 20 26 5 6 22 11 46 16 19
2017 Communications or public affairs 9 15 32 9 10 17 8 32 25 98
2017 Access to information and privacy 25 17 33 8 0 8 8 51 10 12
2017 Security 21 10 40 0 10 10 10 38 12 10
2017 Science and technology 14 18 17 6 6 32 8 52 20 952
2017 Library services 20 10 20 0 0 50 0 61 0 10
2017 Administration and operations 16 17 19 6 9 27 6 50 22 290
2017 Human resources 18 24 16 6 6 26 4 60 17 100
2017 Financial management 17 15 16 6 8 31 6 51 23 98
2017 Procurement 26 13 13 0 0 37 11 75 0 21
2017 Real property 34 16 18 3 3 23 3 68 8 31
2017 Information management 17 19 15 5 7 28 9 57 20 74
2017 Information technology 11 24 11 5 4 39 7 64 17 136
2017 Internal audit 7 14 22 7 0 42 7 43 14 14
2017 Evaluation 17 9 40 9 17 0 9 28 28 12
2017 Data sciences 16 8 27 3 7 33 6 40 16 70
2017 Policy 8 16 19 6 7 34 9 42 24 323
2017 Project management 13 14 18 6 10 30 8 44 27 109
2017 Other services to the public 15 16 11 10 10 22 16 50 32 40
2017 None of the above 16 15 17 4 8 36 4 52 20 158
2014 Client contact centre 13 10 26 7 4 35 4 38 19 41
2014 Federal regulators 12 19 14 7 3 39 6 56 18 57
2014 Compliance, inspection and enforcement 14 29 20 0 13 12 11 57 17 24
2014 Communications or public affairs 9 21 18 7 12 24 9 44 28 132
2014 Security 6 13 13 6 15 41 6 36 40 15
2014 Science and technology 14 18 17 7 4 33 7 54 17 1175
2014 Library services 22 11 31 0 5 30 0 47 8 17
2014 Administration and operations 17 18 16 5 8 26 10 55 19 367
2014 Human resources 27 15 13 12 5 20 7 58 25 90
2014 Financial management 16 19 16 6 8 30 5 54 22 121
2014 Procurement 23 16 20 9 3 25 4 56 17 29
2014 Real property 19 22 16 0 5 32 5 66 8 36
2014 Materiel management 7 29 9 9 9 18 19 57 29 11
2014 Information management 15 9 14 6 4 39 14 49 21 115
2014 Information technology 15 18 22 3 3 31 8 54 10 146
2014 Internal audit 22 15 28 0 0 29 6 57 0 18
2014 Evaluation 27 20 7 0 13 33 0 69 20 15
2014 Other services to the public 15 18 20 8 7 22 11 49 22 84
2014 None of the above 14 15 16 8 7 31 8 47 26 411

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 42 25 0 3 7 3 69 4 28
2017 Federal regulators 11 38 27 3 8 14 0 56 12 37
2017 Compliance, inspection and enforcement 26 27 25 11 0 11 0 59 13 19
2017 Communications or public affairs 17 35 26 5 7 9 1 58 13 98
2017 Access to information and privacy 34 50 17 0 0 0 0 83 0 12
2017 Security 31 20 20 20 0 10 0 56 22 10
2017 Science and technology 31 35 14 5 5 9 1 73 11 952
2017 Library services 40 20 20 0 0 20 0 75 0 10
2017 Administration and operations 35 30 14 5 6 8 1 72 12 287
2017 Human resources 30 37 10 10 4 9 0 73 16 100
2017 Financial management 29 33 7 8 7 12 3 74 18 99
2017 Procurement 51 34 9 6 0 0 0 85 6 21
2017 Real property 56 15 15 3 3 8 0 77 7 31
2017 Information management 25 36 17 3 7 12 0 69 11 74
2017 Information technology 27 39 12 5 4 11 1 75 11 136
2017 Internal audit 29 29 21 7 0 14 0 67 8 14
2017 Evaluation 26 9 31 17 9 9 0 38 28 12
2017 Data sciences 33 29 22 3 3 10 0 69 6 71
2017 Policy 22 30 17 8 7 15 1 61 18 323
2017 Project management 26 31 20 7 7 9 0 63 15 109
2017 Other services to the public 32 30 18 5 10 5 0 65 16 40
2017 None of the above 32 30 11 10 3 12 2 72 15 158
2014 Client contact centre 26 25 19 3 2 26 0 68 6 41
2014 Federal regulators 20 32 22 7 3 14 2 61 12 57
2014 Compliance, inspection and enforcement 25 15 28 10 4 14 4 49 16 24
2014 Communications or public affairs 16 26 20 11 6 17 4 53 22 132
2014 Security 26 12 26 0 15 20 0 49 19 15
2014 Science and technology 29 33 17 6 3 12 1 71 10 1174
2014 Library services 36 22 20 0 5 17 0 70 6 17
2014 Administration and operations 31 28 16 5 5 12 2 69 12 366
2014 Human resources 37 22 15 9 6 10 1 67 17 89
2014 Financial management 27 25 20 7 6 13 1 61 15 121
2014 Procurement 36 24 16 9 3 11 0 68 14 29
2014 Real property 27 35 21 0 5 11 0 70 6 36
2014 Materiel management 25 19 19 9 9 18 0 54 22 11
2014 Information management 27 28 22 5 3 15 1 64 9 115
2014 Information technology 23 32 23 4 3 14 1 64 9 146
2014 Internal audit 28 32 17 6 0 17 0 73 7 18
2014 Evaluation 33 40 7 13 0 7 0 78 14 15
2014 Other services to the public 31 35 16 5 2 11 0 74 8 83
2014 None of the above 22 29 19 4 6 18 1 63 13 411

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 7 93 98
2017 Science and technology 6 94 951
2017 Library services 0 100 10
2017 Administration and operations 7 93 289
2017 Human resources 9 91 99
2017 Financial management 10 90 99
2017 Procurement 0 100 22
2017 Information technology 9 91 137
2017 Internal audit 0 100 14
2017 Policy 10 90 321
2017 Project management 6 94 109
2017 Other services to the public 13 87 40
2017 None of the above 10 90 158
2014 Federal regulators 9 91 57
2014 Communications or public affairs 11 89 132
2014 Security 0 100 15
2014 Science and technology 7 93 1172
2014 Administration and operations 9 91 366
2014 Human resources 15 85 90
2014 Financial management 8 92 121
2014 Information management 5 95 115
2014 Information technology 5 95 146
2014 Other services to the public 6 94 84
2014 None of the above 9 91 411

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Science and technology 52 60
2017 Administration and operations 42 21
2017 Financial management 0 10
2017 Policy 25 33
2017 None of the above 45 15
2014 Communications or public affairs 40 12
2014 Science and technology 33 82
2014 Administration and operations 24 29
2014 Human resources 37 14
2014 None of the above 25 37

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Science and technology 85 60
2017 Administration and operations 70 21
2017 Financial management 90 10
2017 Information technology 100 12
2017 Policy 88 33
2017 None of the above 75 15
2014 Communications or public affairs 87 12
2014 Science and technology 80 82
2014 Administration and operations 90 29
2014 Human resources 90 14
2014 None of the above 87 37

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2017 Information technology 0 12
2017 None of the above 0 15
2014 Science and technology 0 82

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 60
2017 Administration and operations 0 21
2017 Financial management 0 10
2017 Information technology 0 12
2017 Policy 0 33
2017 None of the above 0 15
2014 Communications or public affairs 0 12
2014 Science and technology 0 82
2014 Administration and operations 0 29
2014 Human resources 0 14
2014 None of the above 0 37

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 23 21
2017 Financial management 0 10
2017 Information technology 0 12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2017 Information technology 0 12
2017 Policy 0 33
2017 None of the above 0 15
2014 Communications or public affairs 0 12
2014 Administration and operations 0 29
2014 Human resources 0 14
2014 None of the above 0 37

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Information technology 0 12
2017 None of the above 0 15
2014 Communications or public affairs 0 12

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Science and technology 16 61
2017 Policy 21 33
2014 Science and technology 17 83
2014 Administration and operations 24 29
2014 None of the above 19 37

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Science and technology 37 61
2017 Policy 18 33
2014 Science and technology 18 83
2014 Administration and operations 24 29
2014 Human resources 0 14
2014 None of the above 24 37

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Science and technology 13 61
2017 Information technology 0 12
2017 Policy 15 33
2017 None of the above 0 14
2014 Science and technology 9 83
2014 Human resources 0 14
2014 None of the above 13 37

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 61
2014 Communications or public affairs 0 12
2014 Human resources 0 14

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Science and technology 26 61
2017 Policy 48 33
2017 None of the above 35 14
2014 Science and technology 19 83
2014 Administration and operations 25 29
2014 None of the above 19 37

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Science and technology 38 61
2017 Administration and operations 32 21
2017 Information technology 59 12
2017 Policy 30 33
2014 Science and technology 40 83
2014 Administration and operations 27 29
2014 None of the above 24 37

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2017 Information technology 0 12
2017 Policy 0 33
2014 Communications or public affairs 0 12
2014 Human resources 0 14
2014 None of the above 0 37

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 21
2017 Financial management 0 10
2017 Information technology 0 12
2017 Policy 0 33
2017 None of the above 0 14

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 21
2017 Financial management 0 10
2017 Information technology 0 12
2014 Human resources 0 14

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 61
2017 None of the above 36 14
2014 Science and technology 6 83
2014 None of the above 22 37

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 61
2017 Administration and operations 0 21
2017 Financial management 0 10
2017 Information technology 0 12
2017 Policy 0 33
2017 None of the above 0 14

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 61
2017 Administration and operations 29 21
2017 Information technology 0 12
2014 Science and technology 9 83
2014 Administration and operations 16 29

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 61
2017 Administration and operations 0 21
2017 Financial management 0 10
2017 Information technology 0 12
2017 Policy 0 33
2017 None of the above 0 14
2014 Communications or public affairs 0 12
2014 Science and technology 0 83
2014 Administration and operations 0 29
2014 Human resources 0 14
2014 None of the above 0 37

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 21 61
2017 Administration and operations 29 21
2017 Policy 15 33
2014 Science and technology 26 83
2014 Administration and operations 39 29
2014 Human resources 51 14
2014 None of the above 20 37

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 28 61
2017 Administration and operations 35 21
2017 Policy 28 33
2014 Science and technology 25 83
2014 Administration and operations 19 29
2014 Human resources 48 14
2014 None of the above 13 37

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 15 61
2017 Financial management 0 10
2014 Science and technology 13 83
2014 None of the above 17 37

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2017 Information technology 0 12

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 18 61
2017 Financial management 50 10
2017 Policy 18 33
2014 Science and technology 20 83
2014 Human resources 0 14

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2014 Administration and operations 0 29
2014 Human resources 0 14

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 21
2017 Policy 0 33
2014 Administration and operations 0 29
2014 Human resources 0 14
2014 None of the above 0 37

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 24 21
2017 Financial management 0 10
2017 Information technology 0 12
2014 Science and technology 12 83

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 21
2017 Information technology 0 12
2014 Communications or public affairs 0 12
2014 Science and technology 8 83
2014 Human resources 0 14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 61 61
2017 Administration and operations 37 21
2017 Information technology 66 12
2017 Policy 51 33
2017 None of the above 51 14
2014 Communications or public affairs 67 12
2014 Science and technology 53 83
2014 Administration and operations 50 29
2014 Human resources 52 14
2014 None of the above 61 37

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Information technology 0 11
2014 Science and technology 6 81
2014 Human resources 0 14

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 21 57
2014 Science and technology 21 81
2014 None of the above 16 37

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Information technology 0 11
2014 Human resources 0 14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 57
2017 Information technology 0 11
2017 Policy 0 33
2014 Communications or public affairs 0 11
2014 Human resources 0 14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Policy 0 33
2017 None of the above 0 13
2014 Communications or public affairs 0 11
2014 None of the above 0 37

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 9 57
2017 Information technology 0 11
2017 Policy 15 33
2017 None of the above 0 13
2014 Communications or public affairs 0 11
2014 Human resources 0 14

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 57
2017 Information technology 0 11
2017 Policy 21 33
2014 Communications or public affairs 0 11
2014 None of the above 13 37

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 25 21
2017 None of the above 0 13
2014 Communications or public affairs 0 11
2014 Science and technology 6 81

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 12 57
2017 Information technology 0 11
2014 Communications or public affairs 0 11
2014 Science and technology 7 81
2014 None of the above 13 37

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Science and technology 23 57
2017 Policy 27 33
2017 None of the above 38 13
2014 Science and technology 20 81
2014 Administration and operations 25 29
2014 Human resources 41 14
2014 None of the above 29 37

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 11 57

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Science and technology 51 57
2017 Administration and operations 47 21
2017 Policy 73 33
2017 None of the above 45 13
2014 Science and technology 43 81
2014 Administration and operations 48 29
2014 Human resources 69 14
2014 None of the above 46 37

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 Communications or public affairs 0 11
2014 Administration and operations 0 29
2014 None of the above 0 37

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 65 57
2017 Administration and operations 66 21
2017 Information technology 54 11
2017 Policy 67 33
2017 None of the above 54 13
2014 Communications or public affairs 57 11
2014 Science and technology 71 81
2014 Administration and operations 57 29
2014 Human resources 59 14
2014 None of the above 66 37

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 57
2017 Information technology 0 11
2017 Policy 0 33
2017 None of the above 0 13

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 13 57
2017 Policy 18 33
2014 Science and technology 6 81
2014 Administration and operations 19 29

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Science and technology 94 6 62
2017 Administration and operations 81 19 21
2017 Financial management 70 30 10
2017 Information technology 100 0 12
2017 Policy 88 12 33
2017 None of the above 84 16 15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 15 34 7 0 25 3 43 10 27
2017 Federal regulators 8 10 38 0 3 38 3 31 4 37
2017 Compliance, inspection and enforcement 20 17 15 5 5 32 5 59 17 19
2017 Communications or public affairs 10 16 24 4 2 36 8 46 11 98
2017 Access to information and privacy 25 17 17 0 0 17 24 71 0 12
2017 Security 11 10 50 0 0 10 20 29 0 10
2017 Science and technology 14 17 16 4 2 41 6 58 12 952
2017 Library services 20 10 0 0 0 60 10 100 0 10
2017 Administration and operations 20 13 23 2 3 33 5 54 9 290
2017 Human resources 20 18 15 3 2 40 2 66 8 100
2017 Financial management 15 18 18 4 5 36 4 54 15 99
2017 Procurement 18 19 13 0 0 42 8 74 0 22
2017 Real property 34 20 19 0 3 25 0 71 4 31
2017 Information management 18 15 19 1 4 36 8 57 10 74
2017 Information technology 13 20 15 2 4 39 6 60 12 137
2017 Internal audit 0 14 22 0 0 57 7 38 0 14
2017 Evaluation 17 0 24 0 9 33 17 35 17 12
2017 Data sciences 17 11 18 1 4 42 7 55 11 71
2017 Policy 9 14 18 3 3 41 12 48 13 323
2017 Project management 17 14 19 2 2 35 11 58 7 108
2017 Other services to the public 12 17 21 5 7 27 12 46 20 40
2017 None of the above 16 18 22 1 1 37 5 59 4 158
2014 Client contact centre 19 5 31 5 0 34 7 40 8 41
2014 Federal regulators 15 24 14 0 1 42 4 71 3 57
2014 Compliance, inspection and enforcement 14 25 20 0 5 28 7 60 8 24
2014 Communications or public affairs 11 18 23 1 3 36 8 51 7 132
2014 Security 20 8 19 0 0 40 12 60 0 15
2014 Science and technology 15 14 18 4 2 41 6 54 11 1175
2014 Library services 16 5 25 12 0 36 6 37 20 17
2014 Administration and operations 18 14 15 3 3 36 12 61 11 366
2014 Human resources 22 15 15 5 6 30 6 59 17 90
2014 Financial management 14 17 20 1 3 40 5 56 8 121
2014 Procurement 17 10 20 0 0 42 11 58 0 29
2014 Real property 17 11 25 2 3 40 3 48 9 36
2014 Materiel management 16 10 19 9 9 26 10 41 28 11
2014 Information management 11 7 19 2 2 47 11 43 11 115
2014 Information technology 16 17 21 1 1 37 6 58 5 146
2014 Internal audit 16 15 23 0 0 34 12 58 0 18
2014 Evaluation 27 14 0 7 7 40 7 75 25 15
2014 Other services to the public 12 20 21 3 2 27 14 55 9 84
2014 None of the above 13 16 16 3 3 42 8 57 12 412

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 46 25 4 0 3 3 70 4 28
2017 Federal regulators 19 27 38 0 0 16 0 55 0 37
2017 Compliance, inspection and enforcement 36 11 32 10 0 11 0 53 12 19
2017 Communications or public affairs 19 36 19 3 2 18 2 69 6 98
2017 Access to information and privacy 41 17 17 0 0 17 8 77 0 12
2017 Security 31 10 40 0 0 20 0 51 0 10
2017 Science and technology 32 33 15 4 2 13 2 76 7 951
2017 Library services 30 30 0 0 0 30 10 100 0 10
2017 Administration and operations 37 26 19 3 2 11 2 72 6 289
2017 Human resources 34 31 13 3 3 15 0 77 7 100
2017 Financial management 29 35 12 4 6 13 1 74 12 99
2017 Procurement 39 34 8 0 0 19 0 90 0 22
2017 Real property 58 19 6 3 0 13 0 89 3 30
2017 Information management 20 40 17 1 3 13 5 74 5 74
2017 Information technology 27 33 21 2 4 14 0 69 7 136
2017 Internal audit 29 36 15 0 0 21 0 82 0 14
2017 Evaluation 17 17 16 0 9 41 0 59 15 12
2017 Data sciences 30 32 18 1 3 13 2 74 5 70
2017 Policy 25 33 14 3 3 19 2 74 8 323
2017 Project management 32 29 22 3 3 13 0 69 6 109
2017 Other services to the public 38 29 14 5 7 7 0 71 14 39
2017 None of the above 35 27 17 2 1 16 2 76 3 157
2014 Client contact centre 24 22 35 5 0 14 0 54 6 41
2014 Federal regulators 25 31 14 2 1 26 2 77 4 57
2014 Compliance, inspection and enforcement 30 25 15 9 0 21 0 69 11 24
2014 Communications or public affairs 21 31 20 1 2 24 1 68 5 132
2014 Security 42 19 20 6 0 6 6 70 7 15
2014 Science and technology 29 33 17 3 2 16 1 74 6 1175
2014 Library services 24 28 13 6 5 17 6 67 15 17
2014 Administration and operations 28 29 18 1 3 18 4 72 5 367
2014 Human resources 32 24 15 4 6 16 2 69 13 88
2014 Financial management 27 27 18 1 3 22 2 71 6 121
2014 Procurement 30 27 13 0 0 25 5 81 0 29
2014 Real property 27 34 24 0 3 12 0 70 3 36
2014 Materiel management 34 10 19 0 18 18 0 54 22 11
2014 Information management 21 35 16 1 2 24 1 75 4 115
2014 Information technology 25 33 17 3 1 19 2 74 5 146
2014 Internal audit 39 27 17 0 0 17 0 80 0 18
2014 Evaluation 53 7 20 0 7 13 0 69 8 15
2014 Other services to the public 29 36 14 2 1 16 3 79 4 84
2014 None of the above 25 27 19 4 4 21 1 66 10 411

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 25 75 28
2017 Federal regulators 22 78 37
2017 Communications or public affairs 24 76 98
2017 Science and technology 10 90 951
2017 Administration and operations 16 84 291
2017 Human resources 18 82 100
2017 Financial management 10 90 99
2017 Information management 21 79 73
2017 Information technology 18 82 137
2017 Evaluation 60 40 12
2017 Data sciences 10 90 71
2017 Policy 15 85 323
2017 Project management 14 86 109
2017 Other services to the public 14 86 40
2017 None of the above 11 89 158
2014 Federal regulators 16 84 57
2014 Compliance, inspection and enforcement 21 79 24
2014 Communications or public affairs 17 83 132
2014 Security 0 100 15
2014 Science and technology 7 93 1173
2014 Library services 34 66 17
2014 Administration and operations 15 85 367
2014 Human resources 24 76 90
2014 Financial management 14 86 120
2014 Procurement 25 75 29
2014 Real property 16 84 36
2014 Information management 14 86 113
2014 Information technology 13 87 146
2014 Other services to the public 15 85 84
2014 None of the above 10 90 410

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 83 17 24
2017 Science and technology 82 18 97
2017 Administration and operations 72 28 44
2017 Human resources 86 14 19
2017 Financial management 61 39 10
2017 Information management 74 26 15
2017 Information technology 68 32 25
2017 Policy 82 18 48
2017 Project management 81 19 16
2017 None of the above 67 33 18
2014 Communications or public affairs 79 21 24
2014 Science and technology 77 23 85
2014 Administration and operations 82 18 52
2014 Human resources 91 9 22
2014 Financial management 58 42 17
2014 Information management 78 22 17
2014 Information technology 73 27 18
2014 Other services to the public 85 15 14
2014 None of the above 85 15 43

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Communications or public affairs 41 40 5 10 5 0 0 80 15 20
2017 Science and technology 60 26 7 3 3 1 0 88 5 79
2017 Administration and operations 55 29 6 6 0 3 0 87 7 32
2017 Human resources 62 26 7 0 0 0 5 93 0 16
2017 Information management 56 44 0 0 0 0 0 100 0 11
2017 Information technology 35 35 6 12 13 0 0 70 25 17
2017 Policy 54 29 5 5 2 0 4 87 8 40
2017 Project management 70 30 0 0 0 0 0 100 0 13
2017 None of the above 60 33 8 0 0 0 0 92 0 12
2014 Communications or public affairs 32 42 5 21 0 0 0 74 21 19
2014 Science and technology 55 37 3 3 2 0 0 92 5 66
2014 Administration and operations 59 28 4 4 5 0 0 87 9 43
2014 Human resources 49 32 0 5 5 9 0 89 11 20
2014 Financial management 39 61 0 0 0 0 0 100 0 10
2014 Information management 62 31 0 7 0 0 0 93 7 13
2014 Information technology 62 23 0 8 8 0 0 85 15 13
2014 Other services to the public 51 40 0 0 9 0 0 91 9 12
2014 None of the above 53 28 9 8 3 0 0 80 10 37

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 47 20 7 4 0 0 68 11 28
2017 Federal regulators 38 40 11 3 0 0 8 85 3 37
2017 Compliance, inspection and enforcement 37 52 6 6 0 0 0 89 6 19
2017 Communications or public affairs 21 48 10 11 5 1 4 72 17 98
2017 Access to information and privacy 34 42 0 8 0 8 7 90 10 12
2017 Security 21 69 10 0 0 0 0 90 0 10
2017 Science and technology 23 52 10 7 2 2 3 80 10 953
2017 Library services 31 30 0 20 10 0 10 67 33 10
2017 Administration and operations 30 45 8 7 2 3 5 81 10 291
2017 Human resources 31 31 3 3 2 3 26 88 8 100
2017 Financial management 31 57 4 4 0 1 4 91 4 99
2017 Procurement 33 48 6 0 0 6 6 93 0 22
2017 Real property 43 44 10 0 0 0 3 89 0 31
2017 Information management 27 56 11 0 0 3 4 89 0 73
2017 Information technology 25 51 11 5 3 3 2 81 8 137
2017 Internal audit 29 57 0 7 0 0 6 92 8 14
2017 Evaluation 34 33 17 0 0 0 16 80 0 12
2017 Data sciences 18 54 16 5 0 3 4 78 6 71
2017 Policy 21 50 8 8 4 2 8 79 13 322
2017 Project management 31 46 12 3 3 3 2 81 6 109
2017 Other services to the public 22 48 5 5 9 4 7 79 16 40
2017 None of the above 22 52 10 6 1 4 6 81 8 158
2014 Client contact centre 20 59 17 2 0 0 2 80 2 41
2014 Federal regulators 36 42 10 0 0 2 10 88 0 57
2014 Compliance, inspection and enforcement 33 50 4 13 0 0 0 83 13 24
2014 Communications or public affairs 17 48 16 6 4 4 6 72 11 131
2014 Security 19 52 16 0 0 0 13 82 0 15
2014 Science and technology 21 56 11 6 2 1 4 81 8 1175
2014 Library services 16 58 21 0 0 0 5 78 0 17
2014 Administration and operations 25 49 11 5 2 2 5 80 8 366
2014 Human resources 30 25 6 2 2 4 31 85 7 90
2014 Financial management 40 50 3 3 0 0 4 93 3 121
2014 Procurement 34 51 7 0 3 4 0 89 3 29
2014 Real property 17 61 9 11 0 0 2 80 11 36
2014 Materiel management 33 37 19 10 0 0 0 70 10 11
2014 Information management 25 49 12 4 0 4 6 82 5 115
2014 Information technology 21 57 14 2 1 3 1 82 3 146
2014 Internal audit 23 62 0 5 0 0 10 94 6 18
2014 Evaluation 27 61 7 0 0 0 6 93 0 15
2014 Other services to the public 21 58 7 6 0 3 5 86 7 84
2014 None of the above 23 52 9 6 1 2 8 83 8 412

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 32 24 7 0 18 3 60 9 28
2017 Federal regulators 12 16 29 13 0 25 5 39 19 37
2017 Compliance, inspection and enforcement 15 16 20 6 0 31 11 54 10 19
2017 Communications or public affairs 6 18 23 10 6 28 9 38 26 98
2017 Access to information and privacy 25 8 24 0 8 25 8 51 13 12
2017 Security 0 31 40 20 0 10 0 34 22 10
2017 Science and technology 10 26 18 9 4 26 6 54 20 953
2017 Library services 30 20 0 10 0 30 10 83 17 10
2017 Administration and operations 15 20 20 4 4 26 10 54 14 289
2017 Human resources 12 21 12 5 1 22 26 65 13 99
2017 Financial management 15 18 22 3 5 25 11 52 13 99
2017 Procurement 13 21 27 4 0 29 6 52 7 22
2017 Real property 34 25 12 0 0 20 9 83 0 31
2017 Information management 10 20 20 7 7 29 7 46 22 74
2017 Information technology 9 23 20 11 3 27 9 49 21 137
2017 Internal audit 0 29 15 6 0 43 7 58 13 14
2017 Evaluation 9 9 16 9 0 41 17 42 21 12
2017 Data sciences 10 25 23 7 7 19 8 48 20 71
2017 Policy 5 18 21 6 5 36 9 43 20 321
2017 Project management 6 23 25 6 4 33 3 45 17 109
2017 Other services to the public 11 17 25 2 10 28 6 42 19 40
2017 None of the above 7 23 22 5 5 30 8 49 16 158
2014 Client contact centre 5 22 27 11 0 20 14 42 17 40
2014 Federal regulators 5 21 26 7 1 37 2 44 14 57
2014 Compliance, inspection and enforcement 4 32 36 4 0 21 4 47 5 24
2014 Communications or public affairs 6 16 25 6 4 33 9 39 17 132
2014 Security 6 8 20 6 7 26 25 30 28 15
2014 Science and technology 8 22 25 10 4 24 6 43 20 1175
2014 Library services 0 29 29 14 11 12 5 35 30 17
2014 Administration and operations 11 18 23 6 5 23 14 46 17 366
2014 Human resources 13 13 14 7 4 20 29 51 22 90
2014 Financial management 17 21 16 5 2 32 8 62 11 121
2014 Procurement 9 27 28 0 3 24 9 54 5 29
2014 Real property 6 24 12 11 3 42 2 54 25 36
2014 Materiel management 7 9 40 9 9 26 0 21 24 11
2014 Information management 9 19 20 6 3 34 9 50 15 115
2014 Information technology 9 24 23 4 3 31 6 52 11 146
2014 Internal audit 5 23 22 0 6 39 5 51 11 18
2014 Evaluation 13 13 21 7 7 27 13 44 22 15
2014 Other services to the public 8 26 28 2 3 24 9 50 8 84
2014 None of the above 7 15 19 8 3 38 11 43 20 412

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 36 18 7 0 4 3 73 8 28
2017 Federal regulators 33 36 13 3 2 6 8 79 6 37
2017 Compliance, inspection and enforcement 42 31 5 10 0 6 6 83 11 19
2017 Communications or public affairs 29 31 13 2 2 18 5 78 5 98
2017 Access to information and privacy 67 17 0 0 0 8 7 100 0 12
2017 Security 50 20 20 10 0 0 0 70 10 10
2017 Science and technology 36 33 12 4 2 10 4 79 7 952
2017 Library services 51 20 0 10 0 10 10 88 12 10
2017 Administration and operations 41 28 11 3 2 10 5 81 5 291
2017 Human resources 39 16 7 3 0 7 28 85 4 100
2017 Financial management 38 40 9 5 0 3 5 84 6 98
2017 Procurement 71 15 0 4 4 6 0 91 9 22
2017 Real property 62 22 4 0 0 9 3 95 0 31
2017 Information management 47 26 9 0 1 13 4 87 2 74
2017 Information technology 34 37 11 0 1 14 2 85 1 136
2017 Internal audit 29 36 15 0 0 15 6 82 0 14
2017 Evaluation 43 17 7 0 17 9 7 71 20 12
2017 Data sciences 36 32 14 4 0 10 4 79 5 71
2017 Policy 29 29 12 4 3 13 9 75 9 323
2017 Project management 36 23 12 5 1 19 4 78 7 109
2017 Other services to the public 32 34 14 0 5 8 7 78 6 40
2017 None of the above 33 30 9 6 2 15 6 78 10 158
2014 Client contact centre 33 49 9 2 3 2 2 85 5 41
2014 Federal regulators 32 35 7 7 0 7 12 83 8 57
2014 Compliance, inspection and enforcement 39 34 12 4 4 8 0 79 8 24
2014 Communications or public affairs 28 30 22 4 0 10 7 69 4 132
2014 Security 52 25 0 7 8 0 6 83 17 15
2014 Science and technology 33 36 14 3 2 9 4 78 6 1174
2014 Library services 33 23 26 0 6 5 5 64 7 17
2014 Administration and operations 38 32 9 3 2 9 6 82 7 367
2014 Human resources 40 14 8 1 4 3 30 80 8 89
2014 Financial management 43 30 10 2 4 8 4 82 7 121
2014 Procurement 62 27 11 0 0 0 0 89 0 29
2014 Real property 32 35 21 0 3 7 2 74 3 36
2014 Materiel management 43 39 18 0 0 0 0 82 0 11
2014 Information management 32 37 10 4 2 10 6 82 7 115
2014 Information technology 39 36 11 2 1 10 1 85 3 146
2014 Internal audit 35 38 17 0 0 0 10 81 0 18
2014 Evaluation 53 21 20 0 0 0 6 79 0 15
2014 Other services to the public 34 29 15 4 0 13 5 77 5 84
2014 None of the above 30 32 11 5 3 10 9 76 10 412

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 32 18 11 0 4 0 71 11 28
2017 Federal regulators 22 36 21 3 5 6 8 66 9 37
2017 Compliance, inspection and enforcement 20 26 21 5 5 16 6 60 13 19
2017 Communications or public affairs 16 34 19 6 2 20 3 65 10 98
2017 Access to information and privacy 50 25 8 0 0 8 7 90 0 12
2017 Security 20 41 20 0 10 10 0 67 11 10
2017 Science and technology 27 32 15 4 3 14 4 73 9 952
2017 Library services 41 20 0 0 0 30 10 100 0 10
2017 Administration and operations 33 28 13 4 2 15 5 77 7 291
2017 Human resources 31 25 4 2 1 12 26 89 4 100
2017 Financial management 29 36 9 5 1 15 5 81 8 99
2017 Procurement 54 28 4 0 0 14 0 95 0 22
2017 Real property 58 26 7 0 0 6 3 92 0 31
2017 Information management 36 25 11 3 4 17 4 78 9 74
2017 Information technology 27 36 11 3 2 19 2 80 7 137
2017 Internal audit 22 36 7 7 0 21 6 80 10 14
2017 Evaluation 34 17 16 0 9 17 7 68 11 12
2017 Data sciences 26 31 15 6 1 18 4 72 9 71
2017 Policy 19 30 16 7 5 15 8 64 15 321
2017 Project management 24 29 16 10 2 15 4 66 14 109
2017 Other services to the public 32 22 18 0 8 13 7 68 10 40
2017 None of the above 25 32 14 5 1 18 6 75 7 158
2014 Client contact centre 15 46 12 8 2 15 2 74 12 41
2014 Federal regulators 22 31 20 3 1 14 9 68 6 57
2014 Compliance, inspection and enforcement 34 31 7 20 4 4 0 67 25 24
2014 Communications or public affairs 20 28 25 6 0 14 6 61 8 132
2014 Security 27 25 6 14 15 6 6 60 33 15
2014 Science and technology 25 33 16 6 3 13 3 70 10 1175
2014 Library services 23 17 26 0 12 17 5 51 15 17
2014 Administration and operations 32 31 12 5 2 13 6 77 9 366
2014 Human resources 30 15 12 5 3 6 30 70 12 90
2014 Financial management 35 35 11 4 2 10 4 81 7 121
2014 Procurement 41 38 11 0 3 6 0 85 3 29
2014 Real property 19 33 27 5 3 9 2 60 9 36
2014 Materiel management 35 0 30 9 9 17 0 42 22 11
2014 Information management 27 30 11 2 3 19 7 78 7 115
2014 Information technology 30 39 10 2 3 15 1 82 6 146
2014 Internal audit 45 21 12 6 0 5 10 79 7 18
2014 Evaluation 53 34 7 0 0 0 6 93 0 15
2014 Other services to the public 28 34 13 5 0 15 5 78 6 84
2014 None of the above 21 28 17 7 3 18 8 64 13 412
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 36 6 10 7 0 0 76 17 28
2017 Federal regulators 41 24 18 13 3 0 0 66 16 37
2017 Compliance, inspection and enforcement 69 20 6 0 5 0 0 89 5 19
2017 Communications or public affairs 57 27 11 4 1 0 0 84 5 98
2017 Access to information and privacy 66 17 17 0 0 0 0 83 0 12
2017 Security 40 40 10 0 10 0 0 80 10 10
2017 Science and technology 56 25 8 5 4 1 1 83 9 949
2017 Library services 60 30 10 0 0 0 0 90 0 10
2017 Administration and operations 59 24 8 4 4 0 1 84 8 288
2017 Human resources 55 28 6 6 4 0 1 84 10 100
2017 Financial management 53 28 4 8 5 1 1 82 13 99
2017 Procurement 54 23 8 6 8 0 0 78 14 22
2017 Real property 65 16 6 10 4 0 0 80 14 31
2017 Information management 58 26 5 4 7 0 0 84 11 74
2017 Information technology 53 27 11 3 4 1 0 82 7 136
2017 Internal audit 49 36 7 0 0 0 7 92 0 14
2017 Evaluation 83 0 0 0 17 0 0 83 17 12
2017 Data sciences 70 19 4 7 0 0 0 89 7 70
2017 Policy 50 28 8 8 4 1 1 79 13 322
2017 Project management 57 27 6 9 1 0 0 85 10 109
2017 Other services to the public 38 38 14 9 2 0 0 75 11 40
2017 None of the above 54 26 7 3 8 3 0 81 11 158

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 32 13 16 3 3 0 67 19 28
2017 Federal regulators 47 29 13 5 3 3 0 78 8 37
2017 Compliance, inspection and enforcement 69 15 6 0 5 5 0 88 5 19
2017 Communications or public affairs 60 27 10 1 2 0 0 87 3 98
2017 Access to information and privacy 75 8 8 8 0 0 0 83 8 12
2017 Security 40 30 20 10 0 0 0 70 10 10
2017 Science and technology 56 24 10 4 4 1 0 81 9 951
2017 Library services 70 10 10 10 0 0 0 80 10 10
2017 Administration and operations 59 25 9 3 3 1 0 85 6 289
2017 Human resources 61 17 9 4 5 5 0 82 9 100
2017 Financial management 52 30 8 3 5 2 0 84 8 99
2017 Procurement 58 11 13 6 8 4 0 72 15 22
2017 Real property 65 16 6 6 7 0 0 80 14 31
2017 Information management 62 25 8 3 3 0 0 86 5 74
2017 Information technology 53 28 8 4 6 1 0 82 10 137
2017 Internal audit 35 44 15 0 0 7 0 84 0 14
2017 Evaluation 74 9 0 0 17 0 0 83 17 12
2017 Data sciences 70 19 5 6 0 0 0 89 6 71
2017 Policy 55 23 9 5 5 2 0 80 10 323
2017 Project management 55 29 7 4 3 2 0 85 7 109
2017 Other services to the public 47 30 9 8 2 5 0 80 10 40
2017 None of the above 54 22 11 3 6 4 0 79 9 158

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 25 18 14 7 0 0 61 21 28
2017 Federal regulators 6 51 16 8 11 8 0 62 20 37
2017 Compliance, inspection and enforcement 26 31 27 6 10 0 0 57 16 19
2017 Communications or public affairs 27 38 18 9 5 2 0 67 14 97
2017 Access to information and privacy 41 42 8 0 0 8 0 91 0 12
2017 Security 10 69 0 21 0 0 0 79 21 10
2017 Science and technology 22 43 18 9 4 5 0 68 14 952
2017 Library services 20 41 10 10 0 20 0 75 12 10
2017 Administration and operations 29 41 15 7 4 4 0 73 11 290
2017 Human resources 31 49 9 10 1 0 0 80 11 99
2017 Financial management 33 40 8 8 7 3 0 76 16 99
2017 Procurement 39 29 13 13 0 6 0 73 13 22
2017 Real property 36 45 13 6 0 0 0 81 6 32
2017 Information management 26 40 14 12 3 5 0 69 16 74
2017 Information technology 18 36 20 9 6 11 0 61 17 137
2017 Internal audit 28 50 7 15 0 0 0 78 15 14
2017 Evaluation 18 40 0 0 17 9 17 77 23 12
2017 Data sciences 16 45 18 12 1 5 2 66 14 71
2017 Policy 16 48 12 14 6 4 0 67 21 322
2017 Project management 21 33 30 8 4 4 0 56 13 109
2017 Other services to the public 22 31 26 10 5 7 0 57 16 40
2017 None of the above 20 45 21 5 4 5 0 68 10 157

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 29 22 21 4 0 0 53 25 27
2017 Federal regulators 3 44 19 24 11 0 0 47 34 37
2017 Compliance, inspection and enforcement 15 31 5 27 21 0 0 47 48 19
2017 Communications or public affairs 9 48 11 18 14 0 0 57 32 98
2017 Access to information and privacy 17 66 0 0 0 8 8 100 0 12
2017 Security 0 59 30 11 0 0 0 59 11 10
2017 Science and technology 22 39 16 12 8 2 0 63 20 951
2017 Library services 30 40 0 10 10 10 0 78 22 10
2017 Administration and operations 20 41 15 12 8 4 0 64 20 291
2017 Human resources 24 38 14 15 8 1 0 63 23 100
2017 Financial management 22 36 15 14 10 2 0 59 25 98
2017 Procurement 27 38 17 19 0 0 0 64 19 22
2017 Real property 39 34 12 6 10 0 0 72 16 32
2017 Information management 28 31 12 14 11 4 0 61 26 74
2017 Information technology 20 33 20 16 6 4 0 56 24 137
2017 Internal audit 6 72 14 7 0 0 0 78 7 14
2017 Evaluation 24 17 17 7 26 9 0 45 36 12
2017 Data sciences 22 38 21 14 1 1 2 62 16 71
2017 Policy 13 44 15 18 8 2 0 58 27 322
2017 Project management 18 37 21 15 7 1 1 56 23 108
2017 Other services to the public 27 32 14 14 10 0 3 61 24 40
2017 None of the above 18 45 13 11 10 3 0 65 22 158

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 7 21 28 18 0 7 28 50 28
2017 Federal regulators 21 19 32 8 14 0 6 43 23 37
2017 Compliance, inspection and enforcement 42 5 27 10 16 0 0 47 26 19
2017 Communications or public affairs 32 18 18 12 19 0 1 50 31 97
2017 Access to information and privacy 24 17 34 17 8 0 0 41 25 12
2017 Security 10 20 21 0 49 0 0 30 49 10
2017 Science and technology 26 29 20 12 12 1 2 55 24 949
2017 Library services 10 70 0 10 10 0 0 80 20 10
2017 Administration and operations 24 26 23 10 14 0 4 52 24 291
2017 Human resources 19 26 23 17 13 0 1 46 30 98
2017 Financial management 25 28 20 10 13 0 3 55 25 97
2017 Procurement 42 4 25 8 14 0 6 49 24 22
2017 Real property 20 23 25 13 19 0 0 43 32 31
2017 Information management 20 35 24 7 13 0 1 56 20 74
2017 Information technology 30 23 22 10 12 0 3 54 23 137
2017 Internal audit 22 29 21 0 28 0 0 51 28 14
2017 Evaluation 31 34 17 9 9 0 0 66 17 12
2017 Data sciences 25 24 21 15 14 0 2 50 29 71
2017 Policy 26 27 20 13 12 0 1 54 26 322
2017 Project management 30 25 19 13 11 0 2 56 24 109
2017 Other services to the public 37 26 15 10 12 0 0 63 22 40
2017 None of the above 31 17 21 15 15 0 2 48 30 158

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 33 15 21 13 0 0 52 33 28
2017 Federal regulators 16 27 19 24 13 0 0 43 38 37
2017 Compliance, inspection and enforcement 10 28 11 30 21 0 0 38 51 19
2017 Communications or public affairs 10 34 26 16 14 0 0 44 30 97
2017 Access to information and privacy 8 42 34 0 16 0 0 51 16 12
2017 Security 0 20 30 21 30 0 0 20 51 10
2017 Science and technology 20 27 27 16 9 1 1 48 25 950
2017 Library services 20 30 30 20 0 0 0 50 20 10
2017 Administration and operations 23 28 21 17 10 0 1 52 27 291
2017 Human resources 18 22 26 15 19 0 1 40 34 99
2017 Financial management 19 25 24 20 12 0 0 45 32 99
2017 Procurement 25 4 23 21 27 0 0 29 48 22
2017 Real property 14 25 26 16 16 0 3 41 33 31
2017 Information management 25 34 25 9 5 0 1 60 15 74
2017 Information technology 22 34 26 10 7 1 1 56 17 137
2017 Internal audit 0 29 42 22 7 0 0 29 29 14
2017 Evaluation 9 26 33 15 17 0 0 34 33 12
2017 Data sciences 19 30 29 16 4 0 2 50 20 71
2017 Policy 11 23 31 18 16 0 0 34 35 322
2017 Project management 17 24 32 17 11 0 0 41 28 108
2017 Other services to the public 22 30 16 16 12 0 3 54 29 40
2017 None of the above 26 22 21 19 12 0 0 48 31 157

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 15 25 15 10 0 4 48 26 27
2017 Federal regulators 14 41 21 21 3 0 0 55 24 37
2017 Compliance, inspection and enforcement 31 22 31 0 15 0 0 53 15 19
2017 Communications or public affairs 9 41 30 10 10 0 0 50 20 98
2017 Access to information and privacy 8 25 49 0 17 0 0 34 17 12
2017 Security 0 50 40 0 11 0 0 50 11 10
2017 Science and technology 31 33 19 11 4 1 2 65 15 949
2017 Library services 70 0 30 0 0 0 0 70 0 10
2017 Administration and operations 26 29 20 14 8 1 2 57 23 288
2017 Human resources 26 22 27 15 8 0 3 49 23 98
2017 Financial management 23 29 24 15 8 1 0 52 23 99
2017 Procurement 17 31 8 29 14 0 0 48 44 22
2017 Real property 26 30 12 26 0 0 6 60 28 31
2017 Information management 37 25 23 12 1 0 3 63 14 73
2017 Information technology 27 33 20 9 6 1 2 63 16 137
2017 Internal audit 7 28 28 36 0 0 0 35 36 14
2017 Evaluation 0 26 55 0 19 0 0 26 19 11
2017 Data sciences 25 35 23 12 1 0 4 62 13 71
2017 Policy 12 24 24 21 19 0 0 36 40 323
2017 Project management 21 25 22 19 12 0 1 46 32 109
2017 Other services to the public 37 23 14 16 10 0 0 60 26 40
2017 None of the above 29 26 23 8 12 1 1 56 21 157

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 19 26 23 17 0 0 34 41 28
2017 Federal regulators 14 29 25 11 18 0 3 44 30 37
2017 Compliance, inspection and enforcement 10 16 22 16 31 0 5 27 49 19
2017 Communications or public affairs 11 26 22 19 21 1 0 38 40 98
2017 Access to information and privacy 8 17 25 25 24 0 0 25 49 12
2017 Security 10 20 40 10 21 0 0 30 31 10
2017 Science and technology 17 22 26 19 13 1 2 41 33 951
2017 Library services 10 0 50 10 30 0 0 10 40 10
2017 Administration and operations 19 24 28 15 12 1 2 44 27 290
2017 Human resources 22 15 18 22 20 0 3 38 44 99
2017 Financial management 27 26 18 15 12 1 1 54 27 99
2017 Procurement 17 13 13 21 37 0 0 29 58 22
2017 Real property 13 27 21 18 20 0 0 40 39 31
2017 Information management 15 21 29 24 9 1 0 37 33 74
2017 Information technology 16 20 22 16 23 1 2 37 41 136
2017 Internal audit 0 21 43 29 7 0 0 21 36 14
2017 Evaluation 9 7 24 26 34 0 0 15 60 12
2017 Data sciences 23 23 23 14 12 0 5 49 27 71
2017 Policy 17 23 27 17 14 0 1 41 32 322
2017 Project management 18 25 23 19 13 0 2 44 32 109
2017 Other services to the public 31 20 19 12 14 0 3 53 27 39
2017 None of the above 22 21 18 22 15 0 2 44 38 157

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 18 18 7 7 3 7 65 15 28
2017 Federal regulators 36 26 19 6 5 0 8 67 12 37
2017 Compliance, inspection and enforcement 42 22 10 15 0 0 11 72 17 19
2017 Communications or public affairs 32 29 17 5 9 0 8 66 15 97
2017 Access to information and privacy 41 17 8 8 0 0 25 78 11 12
2017 Security 30 40 30 0 0 0 0 70 0 10
2017 Science and technology 39 28 14 7 4 1 8 73 12 951
2017 Library services 70 10 0 0 0 0 20 100 0 10
2017 Administration and operations 46 21 13 5 4 1 10 76 10 290
2017 Human resources 47 18 13 4 4 0 14 76 9 98
2017 Financial management 37 23 14 13 6 1 6 65 20 99
2017 Procurement 40 13 17 8 4 0 18 64 15 22
2017 Real property 37 22 26 3 6 0 6 63 9 31
2017 Information management 60 19 5 8 1 0 7 84 10 74
2017 Information technology 50 25 7 5 1 1 12 85 7 136
2017 Internal audit 29 36 28 0 0 0 6 70 0 14
2017 Evaluation 17 34 24 0 24 0 0 52 24 12
2017 Data sciences 38 27 16 4 1 0 13 75 6 71
2017 Policy 27 27 20 16 9 0 2 54 25 321
2017 Project management 36 25 19 6 4 1 9 68 12 109
2017 Other services to the public 49 20 9 12 4 0 5 73 17 40
2017 None of the above 41 27 13 6 6 1 6 73 12 156

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 31 18 6 10 0 0 65 17 28
2017 Federal regulators 16 26 29 14 16 0 0 42 29 37
2017 Compliance, inspection and enforcement 47 32 16 5 0 0 0 79 5 19
2017 Communications or public affairs 26 24 25 13 12 0 0 50 25 97
2017 Access to information and privacy 33 34 17 17 0 0 0 66 17 12
2017 Security 20 40 41 0 0 0 0 59 0 10
2017 Science and technology 29 30 24 10 5 1 1 60 16 951
2017 Library services 40 40 20 0 0 0 0 80 0 10
2017 Administration and operations 36 28 18 10 7 0 1 65 17 290
2017 Human resources 30 26 21 14 8 0 1 57 22 100
2017 Financial management 29 28 22 15 6 0 0 57 21 99
2017 Procurement 42 27 13 8 10 0 0 69 18 22
2017 Real property 38 18 25 13 6 0 0 56 19 30
2017 Information management 47 24 20 7 3 0 0 71 9 74
2017 Information technology 30 34 21 10 3 1 0 65 14 137
2017 Internal audit 36 14 28 15 7 0 0 50 22 14
2017 Evaluation 26 50 0 9 15 0 0 76 24 12
2017 Data sciences 38 28 16 10 5 0 2 68 16 71
2017 Policy 18 24 28 19 10 0 0 43 29 320
2017 Project management 22 36 18 13 8 0 2 60 22 107
2017 Other services to the public 40 33 5 16 7 0 0 72 23 40
2017 None of the above 32 26 21 11 10 0 1 58 21 158

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 22 14 26 14 0 0 46 40 28
2017 Federal regulators 11 42 17 22 5 0 3 55 28 36
2017 Compliance, inspection and enforcement 35 16 38 11 0 0 0 52 11 19
2017 Communications or public affairs 24 24 28 17 5 1 0 49 23 97
2017 Access to information and privacy 27 18 18 27 0 0 9 50 30 11
2017 Science and technology 27 32 21 12 6 0 1 60 18 951
2017 Library services 40 20 20 10 0 0 10 67 11 10
2017 Administration and operations 36 32 18 9 3 0 2 69 12 290
2017 Human resources 29 28 23 12 5 0 3 59 17 100
2017 Financial management 24 39 20 9 5 2 1 65 15 99
2017 Procurement 61 25 10 4 0 0 0 86 4 22
2017 Real property 28 30 19 18 6 0 0 57 24 30
2017 Information management 26 31 25 12 3 0 2 59 16 74
2017 Information technology 23 29 18 18 10 1 2 53 28 136
2017 Internal audit 14 36 36 15 0 0 0 49 15 14
2017 Evaluation 52 14 17 0 17 0 0 66 17 12
2017 Data sciences 33 35 17 8 0 1 5 73 9 71
2017 Policy 23 34 24 13 6 0 0 57 19 319
2017 Project management 24 31 27 12 4 0 1 56 16 108
2017 Other services to the public 29 41 13 7 5 3 3 74 13 40
2017 None of the above 29 30 26 9 4 2 1 60 13 157

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 36 11 28 7 0 0 54 35 28
2017 Federal regulators 22 41 19 16 3 0 0 62 19 37
2017 Compliance, inspection and enforcement 20 32 37 5 5 0 0 52 11 19
2017 Communications or public affairs 15 41 19 15 10 0 0 56 25 97
2017 Access to information and privacy 34 34 16 8 0 0 8 74 9 12
2017 Security 0 40 30 0 30 0 0 40 30 10
2017 Science and technology 27 29 21 14 7 1 2 57 21 946
2017 Library services 20 50 10 20 0 0 0 70 20 10
2017 Administration and operations 30 31 24 8 5 1 0 62 14 290
2017 Human resources 24 30 25 15 4 0 2 56 19 100
2017 Financial management 20 38 22 8 8 2 1 61 17 99
2017 Procurement 25 25 31 10 8 0 0 50 18 22
2017 Real property 26 35 19 7 14 0 0 61 21 30
2017 Information management 21 30 32 11 3 3 0 53 14 73
2017 Information technology 15 29 22 22 11 1 1 45 33 137
2017 Internal audit 0 57 28 15 0 0 0 57 15 14
2017 Evaluation 26 40 17 0 17 0 0 66 17 12
2017 Data sciences 24 37 21 9 7 0 2 62 16 71
2017 Policy 21 31 24 16 8 0 0 52 24 321
2017 Project management 16 34 30 15 5 0 1 50 21 108
2017 Other services to the public 33 20 23 13 7 2 0 55 21 40
2017 None of the above 30 26 23 12 7 1 1 57 19 157

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 25 7 21 17 0 0 54 38 28
2017 Federal regulators 19 44 18 16 3 0 0 63 19 37
2017 Compliance, inspection and enforcement 30 28 21 5 11 0 5 61 17 19
2017 Communications or public affairs 26 28 23 15 7 0 0 54 22 96
2017 Access to information and privacy 25 17 25 8 8 0 16 50 20 12
2017 Security 11 20 40 30 0 0 0 31 30 10
2017 Science and technology 30 30 21 10 6 1 2 62 17 950
2017 Library services 60 30 0 10 0 0 0 90 10 10
2017 Administration and operations 36 25 22 9 5 2 0 63 15 290
2017 Human resources 24 37 23 11 4 1 1 62 14 100
2017 Financial management 23 38 15 15 6 1 1 63 22 99
2017 Procurement 42 25 25 4 4 0 0 67 8 22
2017 Real property 42 31 14 7 6 0 0 73 13 30
2017 Information management 30 19 25 18 4 3 1 50 23 74
2017 Information technology 17 30 26 14 9 1 2 49 24 136
2017 Internal audit 15 35 21 22 7 0 0 50 29 14
2017 Evaluation 42 24 0 9 17 9 0 72 28 12
2017 Data sciences 30 33 23 6 5 0 4 65 11 71
2017 Policy 23 28 28 13 8 0 0 51 21 321
2017 Project management 15 33 26 21 4 0 1 49 25 108
2017 Other services to the public 29 24 30 10 7 0 0 52 17 40
2017 None of the above 27 33 20 13 6 1 1 61 19 158

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 50 15 7 7 0 0 72 13 28
2017 Federal regulators 13 33 25 18 11 0 0 46 30 37
2017 Compliance, inspection and enforcement 32 38 20 5 0 0 5 74 5 19
2017 Communications or public affairs 31 33 15 14 7 0 0 64 21 96
2017 Access to information and privacy 41 42 8 8 0 0 0 83 8 12
2017 Security 10 20 40 21 10 0 0 30 31 10
2017 Science and technology 30 33 20 9 5 1 2 65 15 950
2017 Library services 30 20 20 20 10 0 0 50 30 10
2017 Administration and operations 34 28 19 10 7 1 2 64 17 289
2017 Human resources 32 31 19 13 3 0 2 64 17 99
2017 Financial management 29 33 21 10 4 1 1 64 15 99
2017 Procurement 23 36 23 4 14 0 0 58 19 22
2017 Real property 28 26 35 7 3 0 0 55 10 29
2017 Information management 36 30 21 8 4 0 1 66 12 74
2017 Information technology 31 40 15 6 4 1 2 73 11 137
2017 Internal audit 22 28 44 6 0 0 0 50 6 14
2017 Evaluation 34 17 31 9 9 0 0 52 17 12
2017 Data sciences 33 36 15 4 7 3 2 73 11 70
2017 Policy 29 33 20 11 7 1 1 62 18 320
2017 Project management 26 32 20 18 4 0 2 58 22 108
2017 Other services to the public 34 21 15 17 14 0 0 55 31 40
2017 None of the above 36 32 16 10 4 2 1 70 14 158

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 22 16 7 0 0 4 76 7 28
2017 Federal regulators 52 16 16 8 5 0 3 70 14 37
2017 Compliance, inspection and enforcement 52 27 21 0 0 0 0 79 0 19
2017 Communications or public affairs 56 30 8 4 2 0 0 86 6 98
2017 Access to information and privacy 75 8 0 8 0 0 8 91 9 12
2017 Security 60 20 20 0 0 0 0 80 0 10
2017 Science and technology 57 23 13 4 2 0 1 81 6 948
2017 Library services 40 20 20 10 0 0 10 66 11 10
2017 Administration and operations 66 19 6 4 2 0 2 87 7 291
2017 Human resources 51 20 17 3 3 0 5 75 6 100
2017 Financial management 62 12 12 6 3 1 3 78 10 99
2017 Procurement 69 17 8 0 6 0 0 86 6 22
2017 Real property 50 32 13 3 0 0 3 84 3 32
2017 Information management 56 23 13 6 3 0 0 79 8 74
2017 Information technology 65 21 6 6 1 0 1 87 6 137
2017 Internal audit 50 29 14 7 0 0 0 79 7 14
2017 Evaluation 74 9 9 0 9 0 0 83 9 12
2017 Data sciences 75 16 6 0 1 0 2 93 1 71
2017 Policy 53 27 13 3 2 0 1 81 5 323
2017 Project management 50 25 12 4 2 1 6 81 6 109
2017 Other services to the public 62 17 12 5 4 0 0 79 9 40
2017 None of the above 57 21 14 5 2 0 1 79 7 158

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 69 14 7 10 0 0 0 83 10 28
2017 Federal regulators 68 24 0 5 0 0 3 95 5 37
2017 Compliance, inspection and enforcement 58 26 0 5 6 0 6 88 12 19
2017 Communications or public affairs 65 14 5 6 6 1 3 82 12 98
2017 Access to information and privacy 59 0 8 24 0 0 8 64 26 12
2017 Security 60 20 10 10 0 0 0 80 10 10
2017 Science and technology 73 12 5 3 4 1 2 88 6 952
2017 Library services 70 10 0 0 0 0 20 100 0 10
2017 Administration and operations 72 8 7 4 4 0 5 84 8 290
2017 Human resources 66 13 7 2 4 2 7 87 6 100
2017 Financial management 67 10 12 5 5 0 2 78 11 97
2017 Procurement 81 14 0 0 4 0 0 96 4 22
2017 Real property 69 9 6 7 0 0 9 86 7 32
2017 Information management 80 15 3 1 2 0 0 95 3 73
2017 Information technology 72 14 4 3 4 2 1 89 7 137
2017 Internal audit 72 21 0 7 0 0 0 93 7 14
2017 Evaluation 76 0 7 9 9 0 0 76 17 12
2017 Data sciences 80 10 7 0 1 0 2 91 1 71
2017 Policy 76 11 5 3 4 0 0 88 7 322
2017 Project management 64 18 8 3 3 0 3 85 7 109
2017 Other services to the public 73 12 5 3 7 0 0 85 10 40
2017 None of the above 73 14 4 4 3 1 1 89 8 157

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 31 19 10 0 0 0 71 10 28
2017 Federal regulators 30 51 14 3 0 0 3 83 3 37
2017 Compliance, inspection and enforcement 48 26 11 16 0 0 0 73 16 19
2017 Communications or public affairs 59 19 8 8 5 0 1 79 13 98
2017 Access to information and privacy 50 25 0 17 0 0 8 82 18 12
2017 Security 60 20 20 0 0 0 0 80 0 10
2017 Science and technology 54 29 10 4 2 0 1 84 7 952
2017 Library services 50 40 0 0 0 0 10 100 0 10
2017 Administration and operations 59 23 7 3 4 0 4 86 7 289
2017 Human resources 56 23 10 5 3 0 3 82 8 100
2017 Financial management 51 34 7 3 3 0 1 86 6 99
2017 Procurement 63 37 0 0 0 0 0 100 0 22
2017 Real property 73 18 3 3 3 0 0 91 6 32
2017 Information management 64 25 7 1 3 0 0 89 4 74
2017 Information technology 52 33 9 4 1 0 1 86 5 136
2017 Internal audit 50 28 22 0 0 0 0 78 0 14
2017 Evaluation 42 17 24 9 9 0 0 59 17 12
2017 Data sciences 60 29 9 0 0 0 2 91 0 71
2017 Policy 64 27 7 1 2 0 0 91 2 323
2017 Project management 55 29 8 4 2 0 3 85 6 109
2017 Other services to the public 50 33 7 7 0 0 3 85 7 40
2017 None of the above 56 29 6 4 4 0 1 86 8 158

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 24 14 7 3 0 0 75 10 28
2017 Federal regulators 52 29 8 8 0 0 3 84 8 37
2017 Compliance, inspection and enforcement 64 5 20 0 11 0 0 69 11 19
2017 Communications or public affairs 53 21 8 8 7 1 2 76 15 98
2017 Access to information and privacy 58 17 0 17 0 0 8 82 18 12
2017 Security 60 10 20 10 0 0 0 70 10 10
2017 Science and technology 57 21 9 6 5 1 1 80 11 952
2017 Library services 60 20 10 0 0 0 10 89 0 10
2017 Administration and operations 63 16 8 5 5 1 3 82 10 290
2017 Human resources 60 18 6 6 5 0 5 82 11 100
2017 Financial management 58 18 9 9 4 0 1 78 13 99
2017 Procurement 71 13 8 0 4 0 4 87 4 22
2017 Real property 68 16 9 3 4 0 0 84 7 32
2017 Information management 67 19 8 3 3 0 0 86 6 73
2017 Information technology 56 17 12 8 6 0 1 74 14 136
2017 Internal audit 43 28 22 7 0 0 0 71 7 14
2017 Evaluation 76 0 7 0 17 0 0 76 17 12
2017 Data sciences 62 16 13 3 1 0 5 82 5 70
2017 Policy 62 16 13 5 5 0 0 78 10 323
2017 Project management 57 19 13 6 4 0 1 77 10 109
2017 Other services to the public 67 24 4 0 5 0 0 91 5 40
2017 None of the above 54 19 8 9 6 2 2 77 15 158

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 25 6 3 3 0 3 86 7 28
2017 Federal regulators 40 19 8 3 0 0 30 84 4 36
2017 Compliance, inspection and enforcement 48 5 0 5 0 0 42 91 9 19
2017 Communications or public affairs 52 11 2 4 2 0 29 89 9 98
2017 Access to information and privacy 59 0 8 8 7 0 17 71 19 12
2017 Security 70 10 10 0 0 0 10 89 0 10
2017 Science and technology 59 17 4 2 1 0 17 92 3 951
2017 Library services 60 10 0 0 0 0 30 100 0 10
2017 Administration and operations 50 11 5 1 1 1 32 91 3 287
2017 Human resources 49 11 5 1 2 0 32 88 4 100
2017 Financial management 52 14 8 3 3 0 20 82 7 99
2017 Procurement 52 17 4 0 0 0 27 94 0 22
2017 Real property 51 22 0 3 3 0 22 92 8 32
2017 Information management 63 8 4 0 2 3 21 93 2 73
2017 Information technology 59 16 4 1 1 0 20 93 3 136
2017 Internal audit 44 34 7 0 0 0 15 91 0 14
2017 Evaluation 42 26 0 0 15 0 17 81 19 12
2017 Data sciences 61 15 3 0 0 0 22 97 0 71
2017 Policy 61 14 3 1 1 0 21 94 3 323
2017 Project management 54 15 6 3 0 0 22 89 3 109
2017 Other services to the public 59 15 4 0 0 0 22 94 0 40
2017 None of the above 61 11 3 1 2 1 20 92 4 157

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 72 11 7 3 0 3 3 89 4 28
2017 Federal regulators 64 22 8 0 3 0 3 89 3 36
2017 Compliance, inspection and enforcement 48 31 21 0 0 0 0 79 0 19
2017 Communications or public affairs 76 15 2 1 1 0 5 96 2 97
2017 Access to information and privacy 75 8 8 8 0 0 0 83 8 12
2017 Security 70 30 0 0 0 0 0 100 0 10
2017 Science and technology 71 15 4 1 1 0 7 93 2 950
2017 Library services 50 30 0 0 0 0 20 100 0 10
2017 Administration and operations 72 12 3 1 1 0 11 95 2 289
2017 Human resources 68 17 1 2 1 0 11 96 3 100
2017 Financial management 75 10 5 2 0 0 8 92 2 98
2017 Procurement 75 5 9 0 0 0 11 90 0 20
2017 Real property 70 15 9 3 0 0 3 88 3 32
2017 Information management 63 20 3 1 3 1 8 92 5 74
2017 Information technology 68 13 3 3 2 1 10 91 6 135
2017 Internal audit 72 14 7 0 0 0 7 92 0 14
2017 Evaluation 83 9 0 0 9 0 0 91 9 12
2017 Data sciences 77 8 6 0 2 0 8 92 2 71
2017 Policy 79 11 5 2 0 0 4 94 2 322
2017 Project management 74 13 4 2 1 0 7 93 3 108
2017 Other services to the public 71 19 3 2 2 0 3 92 5 40
2017 None of the above 73 17 3 2 0 1 5 95 2 155

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 62 15 3 17 0 0 3 79 18 28
2017 Federal regulators 65 25 3 3 3 0 3 92 5 37
2017 Compliance, inspection and enforcement 73 10 0 0 6 0 11 93 7 19
2017 Communications or public affairs 61 19 9 2 6 0 3 82 8 98
2017 Access to information and privacy 83 0 0 8 8 0 0 83 17 12
2017 Security 50 31 20 0 0 0 0 80 0 10
2017 Science and technology 65 15 6 4 5 1 4 84 10 953
2017 Library services 41 20 0 0 20 0 20 75 25 10
2017 Administration and operations 68 14 5 4 4 0 5 86 8 290
2017 Human resources 64 17 4 4 2 1 8 89 7 100
2017 Financial management 74 13 3 2 2 2 3 92 4 99
2017 Procurement 81 13 0 6 0 0 0 94 6 22
2017 Real property 57 19 12 0 3 3 6 84 3 32
2017 Information management 65 9 9 8 7 1 0 75 15 74
2017 Information technology 58 19 11 4 4 1 3 80 8 137
2017 Internal audit 72 21 0 0 7 0 0 93 7 14
2017 Evaluation 78 16 7 0 0 0 0 93 0 12
2017 Data sciences 56 16 12 4 6 0 5 77 11 71
2017 Policy 79 11 4 1 2 0 3 93 3 323
2017 Project management 60 25 8 1 2 0 5 89 3 109
2017 Other services to the public 68 17 2 6 7 0 0 85 13 39
2017 None of the above 64 13 10 3 5 0 5 81 8 158

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 25 14 7 0 0 3 78 7 28
2017 Federal regulators 51 16 24 3 3 0 3 69 6 37
2017 Compliance, inspection and enforcement 37 43 15 0 0 0 5 84 0 19
2017 Communications or public affairs 40 35 17 4 2 0 2 76 6 98
2017 Access to information and privacy 34 41 8 17 0 0 0 75 17 12
2017 Security 20 50 30 0 0 0 0 70 0 10
2017 Science and technology 54 30 11 2 1 1 3 86 3 952
2017 Library services 40 30 20 0 0 0 10 78 0 10
2017 Administration and operations 51 25 12 4 4 0 2 79 8 290
2017 Human resources 42 32 9 8 3 0 6 79 12 100
2017 Financial management 53 24 14 5 2 1 0 78 7 99
2017 Procurement 49 47 4 0 0 0 0 96 0 21
2017 Real property 45 37 12 4 3 0 0 82 7 32
2017 Information management 68 26 3 1 0 0 1 96 1 74
2017 Information technology 41 33 17 5 1 1 2 76 7 137
2017 Internal audit 50 29 21 0 0 0 0 79 0 14
2017 Evaluation 52 33 0 9 7 0 0 85 15 12
2017 Data sciences 51 26 13 3 0 1 7 84 3 71
2017 Policy 55 28 11 3 1 1 2 85 4 322
2017 Project management 46 38 11 3 0 0 3 86 3 109
2017 Other services to the public 63 24 7 5 0 0 0 88 5 39
2017 None of the above 55 26 13 1 2 1 3 84 2 157

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 23 53 9 3 0 0 34 12 28
2017 Federal regulators 6 25 40 24 5 0 0 30 29 37
2017 Compliance, inspection and enforcement 10 21 48 16 5 0 0 31 21 19
2017 Communications or public affairs 10 23 47 13 7 0 0 33 20 98
2017 Access to information and privacy 8 34 34 24 0 0 0 42 24 12
2017 Security 0 10 59 21 10 0 0 10 31 10
2017 Science and technology 12 33 37 13 4 0 0 45 18 953
2017 Library services 20 50 30 0 0 0 0 70 0 10
2017 Administration and operations 18 30 36 12 4 0 0 48 15 291
2017 Human resources 10 28 34 20 8 0 0 38 27 100
2017 Financial management 12 30 33 17 8 0 0 42 25 99
2017 Procurement 11 25 36 14 14 0 0 36 28 22
2017 Real property 14 31 36 12 7 0 0 45 19 32
2017 Information management 15 34 38 9 3 1 0 50 12 74
2017 Information technology 12 35 36 13 5 0 0 46 18 137
2017 Internal audit 7 29 49 15 0 0 0 36 15 14
2017 Evaluation 0 43 33 7 17 0 0 43 24 12
2017 Data sciences 18 27 39 11 4 0 2 45 15 71
2017 Policy 9 30 36 17 8 0 0 39 25 323
2017 Project management 9 30 41 14 5 1 0 40 19 109
2017 Other services to the public 19 31 31 4 14 0 0 50 19 40
2017 None of the above 13 32 35 15 5 1 0 45 20 158

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 3 26 32 31 8 0 0 39 29 27
2017 Federal regulators 8 27 46 16 3 0 0 19 35 37
2017 Compliance, inspection and enforcement 0 27 47 21 5 0 0 26 27 19
2017 Communications or public affairs 11 16 45 19 8 0 1 27 28 98
2017 Access to information and privacy 0 17 58 17 8 0 0 25 17 12
2017 Security 0 50 50 0 0 0 0 0 50 10
2017 Science and technology 5 16 39 27 13 0 0 40 21 951
2017 Library services 0 20 40 40 0 0 0 40 20 10
2017 Administration and operations 8 21 36 22 13 0 0 35 29 289
2017 Human resources 9 25 32 28 5 0 1 33 35 99
2017 Financial management 13 18 35 27 6 0 1 33 32 98
2017 Procurement 14 29 31 10 11 0 4 22 45 22
2017 Real property 7 22 27 26 18 0 0 43 30 31
2017 Information management 3 11 41 26 19 0 0 45 14 73
2017 Information technology 5 21 38 23 12 1 1 36 26 137
2017 Internal audit 0 6 57 22 15 0 0 36 6 14
2017 Evaluation 9 33 42 9 9 0 0 17 41 12
2017 Data sciences 2 11 29 36 19 0 2 56 14 71
2017 Policy 8 26 39 19 8 0 0 27 34 323
2017 Project management 8 18 38 27 8 0 0 35 27 109
2017 Other services to the public 7 11 45 32 5 0 0 37 18 40
2017 None of the above 6 22 32 26 12 1 0 39 29 158
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 35 10 19 4 0 4 30 70 28
2017 Federal regulators 16 29 38 8 3 3 3 17 83 37
2017 Compliance, inspection and enforcement 36 28 25 0 11 0 0 36 64 19
2017 Communications or public affairs 27 35 20 7 6 5 0 29 71 98
2017 Access to information and privacy 49 0 34 0 8 0 8 54 46 12
2017 Security 10 20 40 10 10 10 0 11 89 10
2017 Science and technology 33 25 18 8 8 7 1 36 64 953
2017 Library services 30 51 0 0 20 0 0 30 70 10
2017 Administration and operations 38 24 15 8 10 3 1 40 60 291
2017 Human resources 38 24 19 9 8 1 1 38 62 100
2017 Financial management 29 30 24 4 11 1 1 30 70 99
2017 Procurement 42 22 4 21 4 0 6 45 55 22
2017 Real property 39 16 19 19 7 0 0 39 61 32
2017 Information management 38 23 19 8 3 10 0 42 58 74
2017 Information technology 35 22 22 10 6 4 1 37 63 137
2017 Internal audit 15 22 22 21 21 0 0 15 85 14
2017 Evaluation 31 34 17 0 17 0 0 31 69 12
2017 Data sciences 27 25 21 10 11 4 0 29 71 71
2017 Policy 30 24 24 11 7 3 0 31 69 323
2017 Project management 40 26 14 8 6 5 0 43 57 109
2017 Other services to the public 29 33 22 6 5 5 0 31 69 40
2017 None of the above 29 25 23 10 7 3 2 31 69 158

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 5 19
2017 Federal regulators 7 29
2017 Compliance, inspection and enforcement 0 12
2017 Communications or public affairs 21 65
2017 Science and technology 15 563
2017 Administration and operations 20 165
2017 Human resources 25 59
2017 Financial management 19 68
2017 Procurement 16 12
2017 Real property 34 19
2017 Information management 20 39
2017 Information technology 12 81
2017 Internal audit 36 11
2017 Data sciences 27 47
2017 Policy 19 215
2017 Project management 24 61
2017 Other services to the public 20 26
2017 None of the above 22 103

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 26 19
2017 Federal regulators 48 29
2017 Compliance, inspection and enforcement 16 12
2017 Communications or public affairs 33 65
2017 Science and technology 40 563
2017 Administration and operations 33 165
2017 Human resources 34 59
2017 Financial management 31 68
2017 Procurement 32 12
2017 Real property 41 19
2017 Information management 31 39
2017 Information technology 36 81
2017 Internal audit 73 11
2017 Data sciences 40 47
2017 Policy 35 215
2017 Project management 26 61
2017 Other services to the public 32 26
2017 None of the above 37 103

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 10 19
2017 Federal regulators 14 29
2017 Compliance, inspection and enforcement 0 12
2017 Communications or public affairs 18 65
2017 Science and technology 14 563
2017 Administration and operations 25 165
2017 Human resources 22 59
2017 Financial management 21 68
2017 Procurement 8 12
2017 Real property 12 19
2017 Information management 11 39
2017 Information technology 17 81
2017 Internal audit 45 11
2017 Data sciences 19 47
2017 Policy 26 215
2017 Project management 18 61
2017 Other services to the public 14 26
2017 None of the above 21 103

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 37 19
2017 Federal regulators 14 29
2017 Compliance, inspection and enforcement 43 12
2017 Communications or public affairs 45 65
2017 Science and technology 26 563
2017 Administration and operations 34 165
2017 Human resources 25 59
2017 Financial management 42 68
2017 Procurement 56 12
2017 Real property 56 19
2017 Information management 25 39
2017 Information technology 28 81
2017 Internal audit 44 11
2017 Data sciences 33 47
2017 Policy 41 215
2017 Project management 36 61
2017 Other services to the public 34 26
2017 None of the above 38 103

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 19
2017 Federal regulators 0 29
2017 Compliance, inspection and enforcement 0 12
2017 Communications or public affairs 8 65
2017 Science and technology 7 563
2017 Administration and operations 6 165
2017 Human resources 6 59
2017 Financial management 10 68
2017 Procurement 0 12
2017 Real property 5 19
2017 Information management 3 39
2017 Information technology 7 81
2017 Internal audit 9 11
2017 Data sciences 10 47
2017 Policy 7 215
2017 Project management 7 61
2017 Other services to the public 0 26
2017 None of the above 3 103

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 42 19
2017 Federal regulators 69 29
2017 Compliance, inspection and enforcement 50 12
2017 Communications or public affairs 31 65
2017 Science and technology 47 563
2017 Administration and operations 47 165
2017 Human resources 49 59
2017 Financial management 47 68
2017 Procurement 76 12
2017 Real property 35 19
2017 Information management 54 39
2017 Information technology 50 81
2017 Internal audit 91 11
2017 Data sciences 38 47
2017 Policy 40 215
2017 Project management 40 61
2017 Other services to the public 39 26
2017 None of the above 36 103

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 21 58 10 0 5 6 19
2017 Federal regulators 3 56 18 7 3 13 29
2017 Compliance, inspection and enforcement 0 66 8 9 0 17 12
2017 Communications or public affairs 9 49 15 11 1 14 65
2017 Science and technology 7 51 20 7 5 11 555
2017 Administration and operations 6 51 15 10 2 15 161
2017 Human resources 3 56 20 6 5 10 59
2017 Financial management 3 47 27 9 5 9 66
2017 Procurement 12 24 24 15 16 8 12
2017 Real property 5 36 5 15 9 29 19
2017 Information management 2 52 27 5 5 8 39
2017 Information technology 4 61 12 5 8 10 80
2017 Internal audit 0 34 26 7 8 24 12
2017 Data sciences 13 40 20 11 2 14 49
2017 Policy 2 54 18 11 3 12 210
2017 Project management 6 57 16 5 5 10 61
2017 Other services to the public 13 41 35 3 0 7 26
2017 None of the above 1 53 18 11 1 16 101

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 21 32 21 5 0 10 35 30 19
2017 Federal regulators 7 14 24 20 24 3 7 24 50 29
2017 Compliance, inspection and enforcement 17 24 8 17 17 0 17 50 41 12
2017 Communications or public affairs 17 27 13 16 19 1 6 47 38 66
2017 Science and technology 13 24 15 20 17 3 9 41 42 564
2017 Administration and operations 13 22 13 21 19 2 9 40 45 166
2017 Human resources 18 29 9 14 11 6 13 58 30 60
2017 Financial management 13 23 17 27 10 3 7 40 41 68
2017 Procurement 8 7 32 28 24 0 0 15 52 12
2017 Real property 17 22 5 19 27 0 10 44 51 19
2017 Information management 20 23 12 20 18 0 8 47 41 39
2017 Information technology 10 25 24 13 18 5 6 39 35 81
2017 Internal audit 8 42 16 17 8 0 8 55 28 12
2017 Data sciences 11 26 18 13 17 5 10 43 35 49
2017 Policy 9 22 16 17 26 2 8 34 48 215
2017 Project management 8 15 29 16 18 3 11 26 40 61
2017 Other services to the public 18 21 25 14 11 0 11 44 28 26
2017 None of the above 12 31 10 12 23 4 8 49 40 103

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 16 10 28 31 0 14 19 69 19
2017 Federal regulators 0 17 11 24 41 3 3 19 70 29
2017 Compliance, inspection and enforcement 9 0 18 17 41 0 16 10 69 12
2017 Communications or public affairs 4 13 10 18 41 1 11 20 68 66
2017 Science and technology 3 12 13 20 39 3 9 18 68 563
2017 Administration and operations 5 11 13 17 47 1 5 17 68 165
2017 Human resources 6 23 3 15 46 1 5 32 65 60
2017 Financial management 3 14 15 21 41 3 4 18 66 68
2017 Procurement 0 7 24 20 41 8 0 8 66 12
2017 Real property 11 5 5 36 42 0 0 17 78 19
2017 Information management 5 5 10 32 43 0 5 11 79 39
2017 Information technology 6 16 9 23 35 1 10 24 65 81
2017 Internal audit 0 8 0 17 49 17 8 11 89 12
2017 Data sciences 6 12 12 11 49 5 4 20 67 49
2017 Policy 1 7 12 22 52 1 4 9 79 214
2017 Project management 3 9 21 21 37 2 6 14 63 61
2017 Other services to the public 0 6 18 34 28 0 14 7 72 26
2017 None of the above 0 17 10 18 45 3 7 19 71 103
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