2017 Public Service Employee Survey Results by Theme for Finance,Procurement,Grants and Contributions, Services and Systems

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Natural Resources Canada 35 44 10 7 3 0 0 80 10 2711
2017 Corporate Management and Services Sector (CMSS) 26 48 14 7 5 0 0 74 12 378
2017 Finance and Procurement 26 52 15 6 1 0 0 77 7 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 24 49 15 12 0 0 0 73 12 36

Question 15. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Natural Resources Canada 32 37 13 11 7 0 0 69 18 2708
2017 Corporate Management and Services Sector (CMSS) 28 39 13 11 10 0 0 66 20 377
2017 Finance and Procurement 24 48 13 6 9 0 0 72 15 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 16 49 11 11 12 0 0 65 23 36

Question 16. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Natural Resources Canada 52 35 8 3 1 0 0 87 4 2703
2017 Corporate Management and Services Sector (CMSS) 48 35 10 5 2 0 0 83 7 375
2017 Finance and Procurement 47 42 11 0 0 0 0 89 0 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 45 43 12 0 0 0 0 88 0 36

Question 20. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Natural Resources Canada 42 40 10 5 3 0 0 82 8 2700
2017 Corporate Management and Services Sector (CMSS) 35 43 12 6 4 0 0 78 10 374
2017 Finance and Procurement 35 46 12 6 1 0 0 80 8 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 32 41 17 9 0 0 0 74 9 36

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Natural Resources Canada 35 34 16 8 5 1 0 70 14 2709
2017 Corporate Management and Services Sector (CMSS) 38 31 16 8 6 0 0 70 14 377
2017 Finance and Procurement 34 37 16 9 4 0 0 72 13 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 30 27 22 15 6 0 0 57 21 36

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Natural Resources Canada 34 37 16 8 5 0 0 71 13 2709
2017 Corporate Management and Services Sector (CMSS) 37 34 17 7 5 0 0 71 12 378
2017 Finance and Procurement 35 45 12 5 2 0 0 80 8 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 30 41 14 12 3 0 0 71 15 36

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Natural Resources Canada 31 27 18 11 7 5 1 62 19 2707
2017 Corporate Management and Services Sector (CMSS) 33 26 17 10 9 4 1 62 20 377
2017 Finance and Procurement 33 34 16 13 1 3 0 69 14 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 29 27 24 17 0 3 0 58 17 36
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Natural Resources Canada 46 29 12 6 4 2 1 77 11 2710
2017 Corporate Management and Services Sector (CMSS) 44 30 11 7 7 1 0 75 14 378
2017 Finance and Procurement 41 28 14 10 6 1 1 70 16 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 36 28 17 8 10 0 0 64 18 36

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Natural Resources Canada 43 32 11 8 5 1 0 76 13 2706
2017 Corporate Management and Services Sector (CMSS) 42 34 10 7 7 0 0 76 14 378
2017 Finance and Procurement 42 37 8 4 10 0 0 78 13 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 38 38 11 5 8 0 0 76 13 36

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Natural Resources Canada 49 28 10 7 5 0 0 77 13 2708
2017 Corporate Management and Services Sector (CMSS) 47 30 8 7 8 1 0 77 15 377
2017 Finance and Procurement 47 33 7 6 6 0 0 81 12 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 46 27 14 2 11 0 0 73 13 36

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Natural Resources Canada 25 33 16 10 6 9 0 65 18 2712
2017 Corporate Management and Services Sector (CMSS) 19 31 20 11 7 11 1 57 20 378
2017 Finance and Procurement 23 38 19 8 6 6 0 66 14 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 21 28 23 12 11 6 0 52 24 36

Question 41. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Natural Resources Canada 22 34 18 14 9 4 0 58 23 2707
2017 Corporate Management and Services Sector (CMSS) 18 33 21 13 9 5 1 54 23 378
2017 Finance and Procurement 20 37 23 4 8 7 0 62 13 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 16 27 28 6 17 6 0 46 24 36

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Natural Resources Canada 16 29 20 16 11 8 0 49 29 2709
2017 Corporate Management and Services Sector (CMSS) 12 26 23 18 9 10 1 43 31 378
2017 Finance and Procurement 14 33 25 16 6 6 0 51 23 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 8 26 28 20 12 6 0 37 34 36

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Natural Resources Canada 20 28 17 14 13 8 0 52 29 2709
2017 Corporate Management and Services Sector (CMSS) 16 27 21 14 12 10 0 47 29 378
2017 Finance and Procurement 14 29 24 10 13 9 0 48 25 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 12 20 25 11 23 8 0 35 37 36

Question 44. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Natural Resources Canada 16 31 18 19 11 4 0 49 32 2712
2017 Corporate Management and Services Sector (CMSS) 12 31 20 20 12 6 0 45 34 378
2017 Finance and Procurement 13 38 23 10 12 4 0 54 23 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 9 32 22 14 20 3 0 42 35 36
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Natural Resources Canada 28 36 15 12 8 0 0 65 20 2708
2017 Corporate Management and Services Sector (CMSS) 28 34 16 12 10 1 0 62 22 378
2017 Finance and Procurement 26 39 17 5 11 2 0 66 16 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 22 33 14 11 17 3 0 57 29 36

Question 13. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Natural Resources Canada 30 41 12 11 6 0 0 71 17 2708
2017 Corporate Management and Services Sector (CMSS) 28 38 13 14 8 0 0 65 22 377
2017 Finance and Procurement 32 36 16 11 5 0 0 68 16 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 28 33 20 13 6 0 0 61 19 36

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Natural Resources Canada 12 20 17 16 11 21 3 42 35 2705
2017 Corporate Management and Services Sector (CMSS) 13 19 19 18 12 16 2 39 37 378
2017 Finance and Procurement 15 17 23 21 13 8 2 35 39 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 6 22 25 22 17 5 3 31 42 36

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Natural Resources Canada 39 35 11 9 5 0 0 75 14 2706
2017 Corporate Management and Services Sector (CMSS) 36 34 13 8 8 0 0 70 16 378
2017 Finance and Procurement 41 37 10 5 7 0 0 78 12 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 34 42 8 8 8 0 0 76 16 36

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Natural Resources Canada 20 32 19 11 4 5 8 60 18 758
2017 Corporate Management and Services Sector (CMSS) 25 35 13 15 4 6 3 66 20 117
2017 Finance and Procurement 19 26 13 26 10 7 0 47 38 31
2017 Finance,Procurement,Grants and Contributions, Services and Systems 18 19 7 35 14 7 0 39 53 15

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Natural Resources Canada 35 35 11 10 6 2 1 72 16 2711
2017 Corporate Management and Services Sector (CMSS) 28 35 14 15 6 1 1 64 22 377
2017 Finance and Procurement 30 32 17 15 3 3 0 64 19 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 17 38 14 23 5 3 0 56 29 36

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Natural Resources Canada 29 29 12 10 7 11 1 66 19 2707
2017 Corporate Management and Services Sector (CMSS) 26 27 16 14 9 8 1 58 25 378
2017 Finance and Procurement 24 32 13 12 11 8 0 60 25 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 16 32 12 17 20 3 0 49 38 36

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Natural Resources Canada 30 41 13 10 6 0 1 71 16 2709
2017 Corporate Management and Services Sector (CMSS) 28 37 14 11 9 0 0 66 20 377
2017 Finance and Procurement 26 43 17 5 8 1 0 70 13 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 19 49 17 6 6 3 0 71 12 36

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Natural Resources Canada 45 38 7 6 3 0 0 84 8 2711
2017 Corporate Management and Services Sector (CMSS) 39 38 9 8 6 0 0 77 14 377
2017 Finance and Procurement 37 46 8 8 1 0 0 83 9 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 33 49 6 9 3 0 0 81 13 36

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Natural Resources Canada 51 37 5 5 2 0 0 88 7 2707
2017 Corporate Management and Services Sector (CMSS) 46 37 6 6 4 0 0 84 11 377
2017 Finance and Procurement 45 41 6 7 1 0 0 86 8 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 47 38 3 9 3 0 0 85 13 36

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Natural Resources Canada 20 33 17 15 11 3 0 55 27 2705
2017 Corporate Management and Services Sector (CMSS) 18 34 20 11 14 3 0 54 25 377
2017 Finance and Procurement 12 39 18 14 13 3 0 53 28 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 9 34 17 17 23 0 0 43 40 36

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Natural Resources Canada 16 24 14 18 21 3 3 43 42 2707
2017 Corporate Management and Services Sector (CMSS) 15 24 18 17 19 4 3 42 38 375
2017 Finance and Procurement 13 25 26 16 15 3 2 40 32 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 9 24 23 14 29 0 2 33 44 36

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Natural Resources Canada 33 40 11 10 5 0 0 74 15 2699
2017 Corporate Management and Services Sector (CMSS) 31 39 15 9 6 0 0 70 16 375
2017 Finance and Procurement 32 39 14 5 10 0 0 71 15 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 32 33 11 6 17 0 0 65 24 36

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Natural Resources Canada 40 35 12 8 5 0 0 76 13 2699
2017 Corporate Management and Services Sector (CMSS) 36 35 14 9 6 0 0 72 14 374
2017 Finance and Procurement 38 41 12 4 5 0 0 79 9 81
2017 Finance,Procurement,Grants and Contributions, Services and Systems 35 44 9 3 9 0 0 79 12 35

Question 19. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Natural Resources Canada 31 38 14 11 5 0 1 70 16 2704
2017 Corporate Management and Services Sector (CMSS) 30 38 16 11 5 0 0 68 16 375
2017 Finance and Procurement 29 47 12 7 5 0 0 76 12 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 25 51 14 5 6 0 0 76 10 36

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Natural Resources Canada 21 39 19 10 6 5 1 63 17 2707
2017 Corporate Management and Services Sector (CMSS) 19 37 22 10 6 5 1 60 17 377
2017 Finance and Procurement 19 35 24 9 8 3 2 57 17 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 14 39 14 15 15 0 3 55 31 36

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Natural Resources Canada 44 32 10 8 5 0 1 77 13 2705
2017 Corporate Management and Services Sector (CMSS) 44 36 10 5 5 0 1 80 10 374
2017 Finance and Procurement 28 50 12 4 6 0 0 78 10 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 30 47 11 3 9 0 0 77 12 36

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Natural Resources Canada 25 20 13 13 13 3 13 54 31 2708
2017 Corporate Management and Services Sector (CMSS) 29 22 11 11 9 2 16 62 24 377
2017 Finance and Procurement 31 28 8 9 10 3 11 69 22 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 25 21 9 16 20 0 8 50 39 36

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Natural Resources Canada 32 36 17 9 5 0 1 68 14 2711
2017 Corporate Management and Services Sector (CMSS) 36 33 17 8 4 1 1 70 13 378
2017 Finance and Procurement 35 25 21 12 5 1 0 60 18 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 27 29 24 16 5 0 0 55 21 36

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Natural Resources Canada 52 24 7 5 4 4 4 83 10 2703
2017 Corporate Management and Services Sector (CMSS) 55 20 9 5 3 3 5 81 9 376
2017 Finance and Procurement 40 25 16 8 5 1 5 70 14 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 39 17 17 12 9 0 6 60 22 35

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Public Service 26 40 34 174196
2017 Natural Resources Canada 27 40 33 2712
2017 Corporate Management and Services Sector (CMSS) 33 35 33 377
2017 Finance and Procurement 30 40 30 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 37 35 28 36

Question 62. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Natural Resources Canada 18 17 36 6 17 6 720
2017 Corporate Management and Services Sector (CMSS) 16 16 47 3 13 5 121
2017 Finance and Procurement 27 28 37 0 5 4 25
2017 Finance,Procurement,Grants and Contributions, Services and Systems 30 31 33 0 0 7 13
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Natural Resources Canada 41 39 10 6 3 1 0 80 10 2709
2017 Corporate Management and Services Sector (CMSS) 36 40 12 8 4 1 0 76 12 377
2017 Finance and Procurement 38 42 12 2 4 1 0 82 6 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 41 35 12 6 6 0 0 76 12 36

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Natural Resources Canada 21 42 20 11 4 2 0 64 16 2705
2017 Corporate Management and Services Sector (CMSS) 18 41 23 11 5 2 0 60 16 374
2017 Finance and Procurement 20 46 26 6 1 1 0 66 7 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 12 45 26 12 3 3 0 58 15 35

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Natural Resources Canada 9 23 36 20 8 0 3 29 33 2693
2017 Corporate Management and Services Sector (CMSS) 9 28 36 16 6 0 5 23 39 374
2017 Finance and Procurement 8 28 34 18 6 0 6 25 39 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 15 29 37 9 3 0 6 13 47 36

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Natural Resources Canada 8 17 28 25 15 3 5 43 27 2689
2017 Corporate Management and Services Sector (CMSS) 8 16 30 25 12 3 8 41 26 375
2017 Finance and Procurement 8 6 33 31 15 1 5 49 15 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 8 6 44 24 12 3 3 38 15 36

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Natural Resources Canada 20 26 28 12 7 2 4 21 49 2697
2017 Corporate Management and Services Sector (CMSS) 13 22 32 17 9 2 6 28 37 375
2017 Finance and Procurement 11 27 31 16 10 1 4 27 40 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 14 23 38 14 6 3 3 21 39 36

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Natural Resources Canada 9 17 31 26 13 1 3 41 27 2681
2017 Corporate Management and Services Sector (CMSS) 8 15 32 28 11 1 5 42 24 376
2017 Finance and Procurement 9 19 32 22 13 0 5 37 30 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 13 23 31 17 13 0 3 31 37 36

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Natural Resources Canada 19 23 28 16 10 1 3 28 43 2696
2017 Corporate Management and Services Sector (CMSS) 22 22 27 14 8 2 4 24 47 375
2017 Finance and Procurement 23 20 25 18 9 1 4 28 45 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 35 21 18 17 6 0 3 24 58 36

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Natural Resources Canada 10 16 24 24 16 3 6 45 29 2697
2017 Corporate Management and Services Sector (CMSS) 11 17 24 24 13 4 6 41 31 377
2017 Finance and Procurement 11 16 26 34 5 2 6 43 29 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 12 28 27 25 3 3 3 29 42 36

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Natural Resources Canada 18 25 30 13 7 3 4 22 46 2690
2017 Corporate Management and Services Sector (CMSS) 10 19 37 17 9 3 5 28 32 374
2017 Finance and Procurement 12 22 31 25 5 1 4 32 35 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 20 24 30 20 0 0 6 21 47 36

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Natural Resources Canada 42 31 10 9 7 1 0 74 16 2709
2017 Corporate Management and Services Sector (CMSS) 42 31 10 9 7 1 0 74 16 377
2017 Finance and Procurement 46 31 11 5 7 0 0 77 12 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 42 25 13 9 11 0 0 67 19 36

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Natural Resources Canada 47 35 7 7 3 0 0 82 10 2705
2017 Corporate Management and Services Sector (CMSS) 42 38 8 7 5 0 0 81 12 378
2017 Finance and Procurement 42 43 6 5 4 0 0 85 8 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 37 46 3 8 6 0 0 83 14 36

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Natural Resources Canada 37 37 14 3 2 6 0 78 6 2705
2017 Corporate Management and Services Sector (CMSS) 36 38 14 4 2 6 1 78 6 375
2017 Finance and Procurement 34 39 20 4 1 2 0 74 5 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 28 41 20 6 0 6 0 73 6 36

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Natural Resources Canada 38 40 12 4 2 3 0 81 7 2710
2017 Corporate Management and Services Sector (CMSS) 36 42 13 4 3 2 0 80 7 378
2017 Finance and Procurement 37 46 11 4 2 0 0 83 6 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 35 39 12 9 6 0 0 74 14 36

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Natural Resources Canada 44 38 10 5 3 0 0 82 8 2710
2017 Corporate Management and Services Sector (CMSS) 44 39 8 5 3 0 0 83 9 378
2017 Finance and Procurement 42 43 7 5 2 0 0 85 7 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 34 39 12 11 3 0 0 74 14 36

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Natural Resources Canada 27 31 15 9 8 6 4 64 20 2711
2017 Corporate Management and Services Sector (CMSS) 23 33 17 11 8 4 5 61 21 378
2017 Finance and Procurement 23 36 18 12 5 4 3 63 18 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 24 35 19 11 9 3 0 61 20 36

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Natural Resources Canada 36 42 12 4 1 5 0 82 5 2698
2017 Corporate Management and Services Sector (CMSS) 28 40 18 5 1 8 1 74 6 374
2017 Finance and Procurement 29 45 20 4 0 3 0 76 4 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 26 42 20 9 0 3 0 70 9 35

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Natural Resources Canada 30 38 12 10 5 4 1 72 16 2700
2017 Corporate Management and Services Sector (CMSS) 35 36 12 8 5 3 1 74 14 374
2017 Finance and Procurement 35 35 13 8 5 4 1 74 13 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 38 27 9 15 5 6 0 69 22 35

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Natural Resources Canada 20 35 20 12 6 6 1 60 19 2703
2017 Corporate Management and Services Sector (CMSS) 22 31 23 8 7 7 2 59 16 375
2017 Finance and Procurement 22 27 26 7 8 6 3 54 17 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 22 29 20 9 14 3 3 54 25 35

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Natural Resources Canada 16 23 17 14 13 13 3 47 33 2702
2017 Corporate Management and Services Sector (CMSS) 14 21 21 16 13 10 4 41 34 376
2017 Finance and Procurement 10 21 25 16 11 12 6 37 33 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 6 22 26 15 17 8 5 33 37 35

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Natural Resources Canada 34 46 4 11 4 0 0 81 15 2712
2017 Corporate Management and Services Sector (CMSS) 36 46 5 12 2 0 0 82 13 378
2017 Finance and Procurement 43 41 8 7 1 0 0 84 8 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 39 41 9 8 3 0 0 80 11 36

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Natural Resources Canada 45 37 6 8 4 0 0 82 12 2709
2017 Corporate Management and Services Sector (CMSS) 37 40 8 11 5 0 0 77 15 378
2017 Finance and Procurement 36 33 8 16 7 0 0 69 23 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 26 39 3 20 11 0 0 66 32 36

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Natural Resources Canada 56 32 6 5 1 0 0 88 6 2700
2017 Corporate Management and Services Sector (CMSS) 46 35 12 4 2 0 0 82 6 377
2017 Finance and Procurement 46 31 13 8 1 0 1 78 9 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 47 24 14 13 0 0 2 73 13 36

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Natural Resources Canada 68 22 5 2 1 1 1 91 3 2698
2017 Corporate Management and Services Sector (CMSS) 63 28 6 3 1 0 0 91 3 377
2017 Finance and Procurement 64 28 6 1 0 0 0 92 1 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 61 33 3 3 0 0 0 94 3 36

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Natural Resources Canada 64 20 6 7 3 0 0 84 10 2710
2017 Corporate Management and Services Sector (CMSS) 51 26 8 11 4 0 0 77 15 378
2017 Finance and Procurement 44 21 10 20 5 0 0 65 24 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 36 24 12 23 6 0 0 60 29 36

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Natural Resources Canada 66 19 6 5 2 0 2 87 7 2713
2017 Corporate Management and Services Sector (CMSS) 60 22 8 6 3 0 1 83 9 378
2017 Finance and Procurement 58 16 13 8 5 0 0 74 12 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 51 16 20 3 11 0 0 66 14 36

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Natural Resources Canada 80 12 4 2 1 0 2 93 3 2707
2017 Corporate Management and Services Sector (CMSS) 77 16 2 2 2 0 1 94 4 376
2017 Finance and Procurement 80 10 4 1 4 0 0 91 6 81
2017 Finance,Procurement,Grants and Contributions, Services and Systems 72 14 5 0 8 0 0 87 8 35

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Natural Resources Canada 56 23 9 6 2 1 3 83 8 2708
2017 Corporate Management and Services Sector (CMSS) 52 27 10 5 3 1 2 81 9 377
2017 Finance and Procurement 48 32 11 4 4 1 0 81 8 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 40 31 11 6 9 3 0 73 15 35

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Natural Resources Canada 65 21 6 2 1 4 2 91 3 2706
2017 Corporate Management and Services Sector (CMSS) 62 23 7 3 1 2 1 88 5 378
2017 Finance and Procurement 57 30 6 5 0 1 0 88 5 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 54 25 12 6 0 3 0 82 6 36

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 18 82 173948
2017 Natural Resources Canada 17 83 2709
2017 Corporate Management and Services Sector (CMSS) 17 83 377
2017 Finance and Procurement 14 86 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 23 77 36

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 51 30018
2017 Natural Resources Canada 48 474
2017 Corporate Management and Services Sector (CMSS) 45 66
2017 Finance and Procurement 45 11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 63 30018
2017 Natural Resources Canada 63 474
2017 Corporate Management and Services Sector (CMSS) 61 66
2017 Finance and Procurement 82 11

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 8 30018
2017 Natural Resources Canada 8 474
2017 Finance and Procurement 0 11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 5 30018
2017 Finance and Procurement 0 11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 6 30018
2017 Natural Resources Canada 4 474
2017 Finance and Procurement 0 11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 30018
2017 Natural Resources Canada 3 474
2017 Finance and Procurement 0 11

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 4 30018
2017 Natural Resources Canada 3 474
2017 Finance and Procurement 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Natural Resources Canada 40 474
2017 Corporate Management and Services Sector (CMSS) 35 66

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Organization
(%)
Total responses
2017 Public Service 40 30045
2017 Natural Resources Canada 38 474
2017 Corporate Management and Services Sector (CMSS) 33 66
2017 Finance and Procurement 55 11

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Organization
(%)
Total responses
2017 Public Service 45 30045
2017 Natural Resources Canada 45 474
2017 Corporate Management and Services Sector (CMSS) 49 66
2017 Finance and Procurement 56 11

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Natural Resources Canada 38 474
2017 Corporate Management and Services Sector (CMSS) 36 66
2017 Finance and Procurement 45 11

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Organization
(%)
Total responses
2017 Public Service 30 30045
2017 Natural Resources Canada 34 474
2017 Corporate Management and Services Sector (CMSS) 37 66
2017 Finance and Procurement 54 11

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Organization
(%)
Total responses
2017 Public Service 57 30045
2017 Natural Resources Canada 54 474
2017 Corporate Management and Services Sector (CMSS) 49 66
2017 Finance and Procurement 65 11

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Organization
(%)
Total responses
2017 Public Service 36 30045
2017 Natural Resources Canada 29 474
2017 Corporate Management and Services Sector (CMSS) 30 66

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Organization
(%)
Total responses
2017 Public Service 2 30045
2017 Corporate Management and Services Sector (CMSS) 0 66
2017 Finance and Procurement 0 11

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Organization
(%)
Total responses
2017 Public Service 10 30045
2017 Natural Resources Canada 7 474
2017 Corporate Management and Services Sector (CMSS) 7 66
2017 Finance and Procurement 0 11

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Organization
(%)
Total responses
2017 Public Service 13 30045
2017 Natural Resources Canada 12 474
2017 Corporate Management and Services Sector (CMSS) 8 66

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Organization
(%)
Total responses
2017 Public Service 48 30045
2017 Natural Resources Canada 44 474
2017 Corporate Management and Services Sector (CMSS) 49 66
2017 Finance and Procurement 55 11

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Organization
(%)
Total responses
2017 Public Service 29 30045
2017 Natural Resources Canada 26 474
2017 Corporate Management and Services Sector (CMSS) 21 66

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 30045
2017 Natural Resources Canada 11 474
2017 Corporate Management and Services Sector (CMSS) 12 66

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 52 30031
2017 Natural Resources Canada 56 474
2017 Corporate Management and Services Sector (CMSS) 57 66
2017 Finance and Procurement 46 11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2017 Public Service 29 30031
2017 Natural Resources Canada 28 474
2017 Corporate Management and Services Sector (CMSS) 35 66

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 9 30031
2017 Natural Resources Canada 9 474
2017 Finance and Procurement 0 11

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 22 30031
2017 Natural Resources Canada 20 474
2017 Corporate Management and Services Sector (CMSS) 21 66
2017 Finance and Procurement 48 11

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Natural Resources Canada 9 474
2017 Corporate Management and Services Sector (CMSS) 14 66

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 8 30031
2017 Natural Resources Canada 5 474

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 14 30031
2017 Natural Resources Canada 11 474
2017 Corporate Management and Services Sector (CMSS) 9 66

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Natural Resources Canada 11 474
2017 Corporate Management and Services Sector (CMSS) 13 66

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 25 30031
2017 Natural Resources Canada 24 474
2017 Corporate Management and Services Sector (CMSS) 14 66

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Natural Resources Canada 12 449
2017 Corporate Management and Services Sector (CMSS) 16 61

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 17 27791
2017 Natural Resources Canada 22 449
2017 Corporate Management and Services Sector (CMSS) 10 61
2017 Finance and Procurement 0 10

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Natural Resources Canada 11 449
2017 Corporate Management and Services Sector (CMSS) 14 61

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 8 27791
2017 Natural Resources Canada 10 449
2017 Corporate Management and Services Sector (CMSS) 10 61

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Natural Resources Canada 12 449
2017 Corporate Management and Services Sector (CMSS) 18 61

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 11 27791
2017 Natural Resources Canada 13 449
2017 Corporate Management and Services Sector (CMSS) 11 61

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Natural Resources Canada 11 449
2017 Corporate Management and Services Sector (CMSS) 14 61

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Natural Resources Canada 9 449
2017 Corporate Management and Services Sector (CMSS) 12 61

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Natural Resources Canada 13 449
2017 Corporate Management and Services Sector (CMSS) 17 61

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 26 27791
2017 Natural Resources Canada 24 449
2017 Corporate Management and Services Sector (CMSS) 23 61

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Natural Resources Canada 9 449

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 45 27791
2017 Natural Resources Canada 44 449
2017 Corporate Management and Services Sector (CMSS) 49 61
2017 Finance and Procurement 69 10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 27791

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 53 27791
2017 Natural Resources Canada 52 449
2017 Corporate Management and Services Sector (CMSS) 49 61

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 27791
2017 Natural Resources Canada 2 449
2017 Corporate Management and Services Sector (CMSS) 0 61
2017 Finance and Procurement 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 27791
2017 Natural Resources Canada 14 449
2017 Corporate Management and Services Sector (CMSS) 14 61

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 30021
2017 Natural Resources Canada 93 7 473
2017 Corporate Management and Services Sector (CMSS) 91 9 66
2017 Finance and Procurement 100 0 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Natural Resources Canada 14 17 18 6 7 30 7 50 21 2708
2017 Corporate Management and Services Sector (CMSS) 14 20 18 5 7 30 7 54 18 377
2017 Finance and Procurement 13 21 12 5 6 32 11 60 20 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 8 23 10 9 12 24 15 51 34 36

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Natural Resources Canada 29 33 16 6 5 10 1 70 13 2707
2017 Corporate Management and Services Sector (CMSS) 25 35 14 8 5 12 1 70 15 374
2017 Finance and Procurement 28 34 12 6 6 10 4 71 15 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 21 31 10 12 12 12 3 60 28 36

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 8 92 173800
2017 Natural Resources Canada 7 93 2703
2017 Corporate Management and Services Sector (CMSS) 9 91 376
2017 Finance and Procurement 9 91 82

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 38 13842
2017 Natural Resources Canada 40 200
2017 Corporate Management and Services Sector (CMSS) 20 33

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 79 13842
2017 Natural Resources Canada 83 200
2017 Corporate Management and Services Sector (CMSS) 90 33

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Natural Resources Canada 3 200
2017 Corporate Management and Services Sector (CMSS) 0 33

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Natural Resources Canada 0 200
2017 Corporate Management and Services Sector (CMSS) 0 33

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Natural Resources Canada 6 200

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 13842
2017 Natural Resources Canada 2 200
2017 Corporate Management and Services Sector (CMSS) 0 33

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Natural Resources Canada 7 200

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Organization
(%)
Total responses
2017 Public Service 24 13782
2017 Natural Resources Canada 16 200

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Organization
(%)
Total responses
2017 Public Service 19 13782
2017 Natural Resources Canada 24 200

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Organization
(%)
Total responses
2017 Public Service 14 13782
2017 Natural Resources Canada 12 200

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Organization
(%)
Total responses
2017 Public Service 6 13782
2017 Natural Resources Canada 10 200

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Organization
(%)
Total responses
2017 Public Service 25 13782
2017 Natural Resources Canada 26 200

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Organization
(%)
Total responses
2017 Public Service 30 13782
2017 Natural Resources Canada 35 200
2017 Corporate Management and Services Sector (CMSS) 33 32

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Organization
(%)
Total responses
2017 Public Service 4 13782
2017 Natural Resources Canada 3 200
2017 Corporate Management and Services Sector (CMSS) 0 32

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2017 Public Service 2 13782
2017 Corporate Management and Services Sector (CMSS) 0 32

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Organization
(%)
Total responses
2017 Public Service 8 13782
2017 Natural Resources Canada 4 200
2017 Corporate Management and Services Sector (CMSS) 0 32

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Natural Resources Canada 13 200
2017 Corporate Management and Services Sector (CMSS) 19 32

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2017 Public Service 1 13782
2017 Corporate Management and Services Sector (CMSS) 0 32

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Natural Resources Canada 13 200
2017 Corporate Management and Services Sector (CMSS) 16 32

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2017 Public Service 0 13782

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 20 13782
2017 Natural Resources Canada 21 200
2017 Corporate Management and Services Sector (CMSS) 28 32

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 31 13844
2017 Natural Resources Canada 28 200
2017 Corporate Management and Services Sector (CMSS) 28 32

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2017 Public Service 16 13844
2017 Natural Resources Canada 13 200
2017 Corporate Management and Services Sector (CMSS) 17 32

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Natural Resources Canada 7 200

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 19 13844
2017 Natural Resources Canada 22 200
2017 Corporate Management and Services Sector (CMSS) 30 32

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Natural Resources Canada 6 200

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 7 13844
2017 Natural Resources Canada 6 200

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 9 13844
2017 Natural Resources Canada 7 200
2017 Corporate Management and Services Sector (CMSS) 0 32

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Organization
(%)
Total responses
2017 Public Service 8 13844
2017 Natural Resources Canada 9 200

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 48 13844
2017 Natural Resources Canada 50 200
2017 Corporate Management and Services Sector (CMSS) 43 32

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 6 12884
2017 Natural Resources Canada 5 189
2017 Corporate Management and Services Sector (CMSS) 0 31

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Natural Resources Canada 16 189
2017 Corporate Management and Services Sector (CMSS) 16 31

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Natural Resources Canada 5 189

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Corporate Management and Services Sector (CMSS) 0 31

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Natural Resources Canada 3 189

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Natural Resources Canada 7 189
2017 Corporate Management and Services Sector (CMSS) 0 31

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 9 12884
2017 Natural Resources Canada 13 189
2017 Corporate Management and Services Sector (CMSS) 22 31

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Natural Resources Canada 7 189

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Natural Resources Canada 12 189

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 24 12884
2017 Natural Resources Canada 26 189
2017 Corporate Management and Services Sector (CMSS) 19 31

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Natural Resources Canada 10 189

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 44 12884
2017 Natural Resources Canada 51 189
2017 Corporate Management and Services Sector (CMSS) 48 31

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 12884
2017 Natural Resources Canada 3 189

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 61 12884
2017 Natural Resources Canada 59 189
2017 Corporate Management and Services Sector (CMSS) 50 31

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 12884
2017 Corporate Management and Services Sector (CMSS) 0 31

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Natural Resources Canada 14 189

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 13875
2017 Natural Resources Canada 89 11 202
2017 Corporate Management and Services Sector (CMSS) 82 18 33

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Natural Resources Canada 15 16 19 3 3 38 7 55 11 2708
2017 Corporate Management and Services Sector (CMSS) 17 17 20 3 3 36 5 57 10 378
2017 Finance and Procurement 11 22 18 2 4 35 8 57 11 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 3 25 21 6 6 34 5 46 19 36

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Natural Resources Canada 31 31 17 3 3 14 2 73 7 2704
2017 Corporate Management and Services Sector (CMSS) 29 32 17 2 4 16 1 73 7 378
2017 Finance and Procurement 27 35 13 2 6 15 1 74 10 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 19 36 13 3 12 17 0 67 18 36

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 17 83 173939
2017 Natural Resources Canada 14 86 2711
2017 Corporate Management and Services Sector (CMSS) 16 84 378
2017 Finance and Procurement 11 89 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 14 86 36

Question 89. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 78 22 29537
2017 Natural Resources Canada 78 22 381
2017 Corporate Management and Services Sector (CMSS) 74 26 62

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Natural Resources Canada 55 29 7 4 2 1 1 86 7 296
2017 Corporate Management and Services Sector (CMSS) 60 27 5 4 2 0 2 89 6 45

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Natural Resources Canada 25 50 9 6 2 2 5 81 9 2711
2017 Corporate Management and Services Sector (CMSS) 26 45 10 6 2 2 9 80 9 378
2017 Finance and Procurement 26 50 8 6 0 3 7 84 7 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 26 55 6 3 0 6 5 90 3 36

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Natural Resources Canada 10 23 20 7 4 27 8 51 18 2708
2017 Corporate Management and Services Sector (CMSS) 12 21 21 5 2 25 14 54 11 376
2017 Finance and Procurement 16 17 26 3 1 25 13 52 6 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 15 21 32 3 0 21 8 50 5 36

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Natural Resources Canada 36 31 11 4 2 11 5 80 7 2710
2017 Corporate Management and Services Sector (CMSS) 39 27 11 3 1 9 11 83 4 377
2017 Finance and Procurement 37 38 6 5 1 7 7 86 7 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 38 33 9 9 2 3 5 78 13 35

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Natural Resources Canada 27 31 14 5 3 15 5 73 9 2710
2017 Corporate Management and Services Sector (CMSS) 29 29 12 3 1 17 10 78 6 378
2017 Finance and Procurement 26 33 11 5 0 19 7 79 7 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 24 22 11 12 0 26 5 66 17 36
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Natural Resources Canada 55 26 8 6 4 1 0 82 10 2704
2017 Corporate Management and Services Sector (CMSS) 50 29 8 6 5 1 0 81 11 377
2017 Finance and Procurement 49 32 6 7 5 1 0 82 12 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 39 34 11 5 8 2 0 75 14 36

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Natural Resources Canada 56 24 10 4 4 2 0 82 9 2710
2017 Corporate Management and Services Sector (CMSS) 53 25 9 4 6 3 0 80 10 377
2017 Finance and Procurement 51 25 11 4 5 5 0 79 9 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 45 26 16 3 8 2 0 72 11 36

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Natural Resources Canada 23 42 17 9 5 4 0 68 14 2709
2017 Corporate Management and Services Sector (CMSS) 27 41 14 8 5 5 0 71 14 378
2017 Finance and Procurement 30 38 16 9 5 3 0 69 14 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 24 36 20 8 9 3 0 62 17 36

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Natural Resources Canada 20 40 16 14 8 2 0 61 23 2709
2017 Corporate Management and Services Sector (CMSS) 19 36 19 16 7 3 0 57 24 377
2017 Finance and Procurement 16 42 22 15 6 0 0 58 21 81
2017 Finance,Procurement,Grants and Contributions, Services and Systems 11 39 20 24 6 0 0 51 30 35

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Natural Resources Canada 26 26 21 12 13 0 2 53 25 2702
2017 Corporate Management and Services Sector (CMSS) 24 27 21 13 13 0 3 52 26 374
2017 Finance and Procurement 29 23 22 10 10 0 5 55 21 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 30 20 16 12 20 0 3 51 33 36

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Natural Resources Canada 19 27 26 17 11 0 1 46 28 2705
2017 Corporate Management and Services Sector (CMSS) 18 26 24 18 13 0 0 45 31 376
2017 Finance and Procurement 18 23 22 19 17 0 0 41 36 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 11 24 17 24 24 0 0 35 48 36

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Natural Resources Canada 25 30 22 14 8 1 2 56 22 2700
2017 Corporate Management and Services Sector (CMSS) 24 29 22 15 8 1 1 55 23 375
2017 Finance and Procurement 22 30 18 19 10 1 0 53 29 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 15 28 23 23 12 0 0 43 34 36

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Natural Resources Canada 18 22 25 18 15 1 2 41 34 2705
2017 Corporate Management and Services Sector (CMSS) 18 19 21 19 21 1 1 38 41 376
2017 Finance and Procurement 21 22 19 16 19 1 1 44 36 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 15 23 22 16 24 0 0 39 40 36

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Natural Resources Canada 39 25 14 8 5 1 8 71 13 2701
2017 Corporate Management and Services Sector (CMSS) 43 23 14 7 3 1 9 73 11 376
2017 Finance and Procurement 36 22 13 13 5 1 9 65 20 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 26 20 19 14 8 0 14 53 25 36

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Natural Resources Canada 29 29 22 12 7 0 1 59 19 2702
2017 Corporate Management and Services Sector (CMSS) 30 30 22 11 6 0 0 60 18 377
2017 Finance and Procurement 25 27 25 18 6 0 0 51 24 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 20 19 32 23 6 0 0 39 29 36

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Natural Resources Canada 27 31 22 12 5 1 1 60 18 2697
2017 Corporate Management and Services Sector (CMSS) 28 32 20 13 5 1 1 60 19 376
2017 Finance and Procurement 31 31 19 13 2 1 1 64 16 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 24 32 17 21 6 0 0 56 26 36

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Natural Resources Canada 24 31 23 13 7 1 1 56 21 2698
2017 Corporate Management and Services Sector (CMSS) 21 36 22 12 8 1 0 58 20 376
2017 Finance and Procurement 20 34 24 11 7 3 1 56 19 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 9 33 27 18 11 3 0 43 29 36

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Natural Resources Canada 28 30 22 12 6 1 1 59 19 2702
2017 Corporate Management and Services Sector (CMSS) 25 34 20 13 6 1 1 61 19 376
2017 Finance and Procurement 27 32 21 15 2 1 1 60 18 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 16 33 28 14 6 0 3 50 20 36

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Natural Resources Canada 30 33 19 10 6 1 2 64 16 2697
2017 Corporate Management and Services Sector (CMSS) 31 33 19 11 5 1 1 65 16 375
2017 Finance and Procurement 25 32 29 8 5 0 1 57 13 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 20 27 33 9 8 0 3 48 18 36

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Natural Resources Canada 58 22 12 4 2 0 2 82 6 2709
2017 Corporate Management and Services Sector (CMSS) 52 23 13 6 2 1 3 78 8 379
2017 Finance and Procurement 54 18 15 5 4 1 4 75 9 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 43 17 22 9 6 0 3 61 15 36

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Natural Resources Canada 72 13 6 3 3 1 2 87 7 2707
2017 Corporate Management and Services Sector (CMSS) 66 13 8 4 4 1 3 83 9 376
2017 Finance and Procurement 66 11 11 5 3 0 3 80 8 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 51 14 20 9 3 0 3 67 12 36

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Natural Resources Canada 55 28 9 4 2 0 2 85 6 2710
2017 Corporate Management and Services Sector (CMSS) 53 28 9 5 3 0 2 82 8 378
2017 Finance and Procurement 52 35 8 2 2 0 1 88 5 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 46 37 15 3 0 0 0 83 3 36

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Natural Resources Canada 58 19 10 6 5 0 1 79 11 2709
2017 Corporate Management and Services Sector (CMSS) 57 20 10 6 5 0 2 78 11 377
2017 Finance and Procurement 54 23 12 8 3 0 1 78 10 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 41 31 13 11 3 0 0 72 15 36

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Natural Resources Canada 56 15 4 2 1 0 21 91 4 2703
2017 Corporate Management and Services Sector (CMSS) 50 15 6 2 2 1 24 87 6 376
2017 Finance and Procurement 52 15 8 2 1 0 21 85 5 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 42 12 16 0 0 0 29 77 0 36

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Natural Resources Canada 72 14 4 2 1 0 7 93 3 2696
2017 Corporate Management and Services Sector (CMSS) 68 15 5 2 1 1 9 92 3 375
2017 Finance and Procurement 72 11 7 1 0 0 9 91 1 81
2017 Finance,Procurement,Grants and Contributions, Services and Systems 65 9 11 0 0 0 16 87 0 35

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Natural Resources Canada 66 15 7 3 4 0 4 85 8 2712
2017 Corporate Management and Services Sector (CMSS) 61 18 6 5 4 1 5 84 10 379
2017 Finance and Procurement 67 14 6 7 0 3 4 86 7 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 65 14 12 3 0 3 3 84 3 36

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Natural Resources Canada 51 29 12 3 2 1 3 83 5 2708
2017 Corporate Management and Services Sector (CMSS) 45 32 13 5 2 1 2 79 8 378
2017 Finance and Procurement 49 32 11 5 1 1 0 82 6 82
2017 Finance,Procurement,Grants and Contributions, Services and Systems 55 18 12 9 3 3 0 75 12 36

Question 84. Overall, my level of work-related stress is

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Natural Resources Canada 12 31 37 14 6 0 0 43 19 2715
2017 Corporate Management and Services Sector (CMSS) 12 29 38 15 6 0 0 41 21 379
2017 Finance and Procurement 13 24 37 17 9 0 0 38 26 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 9 22 33 22 14 0 0 31 36 36

Question 85. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Natural Resources Canada 6 19 38 25 11 0 0 36 26 2705
2017 Corporate Management and Services Sector (CMSS) 8 22 37 26 7 0 1 33 30 376
2017 Finance and Procurement 13 22 35 20 7 0 2 28 35 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 20 26 24 21 6 0 3 28 47 36
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Natural Resources Canada 33 25 19 9 8 5 1 35 65 2715
2017 Corporate Management and Services Sector (CMSS) 38 24 19 8 8 3 1 39 61 379
2017 Finance and Procurement 31 33 19 8 7 1 1 32 68 83
2017 Finance,Procurement,Grants and Contributions, Services and Systems 32 28 14 13 9 3 0 33 67 36

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 22 111807
2017 Natural Resources Canada 18 1658
2017 Corporate Management and Services Sector (CMSS) 21 221
2017 Finance and Procurement 11 55
2017 Finance,Procurement,Grants and Contributions, Services and Systems 17 23

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 34 111807
2017 Natural Resources Canada 36 1658
2017 Corporate Management and Services Sector (CMSS) 32 221
2017 Finance and Procurement 32 55
2017 Finance,Procurement,Grants and Contributions, Services and Systems 22 23

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 18 111807
2017 Natural Resources Canada 19 1658
2017 Corporate Management and Services Sector (CMSS) 20 221
2017 Finance and Procurement 20 55
2017 Finance,Procurement,Grants and Contributions, Services and Systems 13 23

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2017 Public Service 47 111807
2017 Natural Resources Canada 33 1658
2017 Corporate Management and Services Sector (CMSS) 34 221
2017 Finance and Procurement 30 55
2017 Finance,Procurement,Grants and Contributions, Services and Systems 38 23

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2017 Public Service 6 111807
2017 Natural Resources Canada 6 1658
2017 Corporate Management and Services Sector (CMSS) 9 221
2017 Finance and Procurement 9 55
2017 Finance,Procurement,Grants and Contributions, Services and Systems 14 23

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Organization
(%)
Total responses
2017 Public Service 40 111807
2017 Natural Resources Canada 45 1658
2017 Corporate Management and Services Sector (CMSS) 49 221
2017 Finance and Procurement 54 55
2017 Finance,Procurement,Grants and Contributions, Services and Systems 56 23

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Natural Resources Canada 6 51 19 8 4 12 1633
2017 Corporate Management and Services Sector (CMSS) 4 53 17 9 6 11 218
2017 Finance and Procurement 4 51 24 7 6 8 53
2017 Finance,Procurement,Grants and Contributions, Services and Systems 5 38 23 12 13 9 23

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Natural Resources Canada 13 23 16 18 19 3 9 40 41 1665
2017 Corporate Management and Services Sector (CMSS) 14 21 19 20 16 2 7 39 40 223
2017 Finance and Procurement 11 21 25 28 12 2 2 33 41 55
2017 Finance,Procurement,Grants and Contributions, Services and Systems 8 24 25 21 17 0 4 34 40 23

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Natural Resources Canada 3 12 12 21 42 2 7 17 70 1662
2017 Corporate Management and Services Sector (CMSS) 5 11 9 23 43 2 7 18 72 223
2017 Finance and Procurement 6 8 20 28 35 3 0 14 65 55
2017 Finance,Procurement,Grants and Contributions, Services and Systems 0 5 12 35 43 4 0 5 83 23
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