2017 Public Service Employee Survey Results by Theme for Global Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 45 14 3 5 0 0 77 9 91
2017 CR-04 29 51 11 3 6 0 0 80 9 35
2017 CR-05 35 47 11 2 4 0 0 82 7 45
2014 CR 27 42 21 4 7 0 0 69 10 105
2014 CR-04 30 37 26 0 7 0 0 67 7 46
2014 CR-05 21 46 17 8 8 0 0 67 15 52

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 34 10 12 9 0 0 69 21 91
2017 CR-04 26 37 14 11 11 0 0 63 23 35
2017 CR-05 44 36 9 9 2 0 0 80 11 45

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 60 30 7 2 1 0 0 90 3 91
2017 CR-04 57 34 6 3 0 0 0 91 3 35
2017 CR-05 64 27 5 2 2 0 0 91 4 45
2014 CR 58 28 11 0 2 0 0 87 2 105
2014 CR-04 54 30 11 0 4 0 0 85 4 46
2014 CR-05 62 25 13 0 0 0 0 87 0 52

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 35 8 5 2 1 0 84 8 91
2017 CR-04 34 43 9 6 6 3 0 79 12 35
2017 CR-05 64 27 4 4 0 0 0 91 4 45
2014 CR 38 37 11 6 7 1 0 76 13 105
2014 CR-04 37 41 9 7 7 0 0 78 13 46
2014 CR-05 33 37 15 6 8 2 0 71 14 52

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 39 13 5 7 0 0 76 11 88
2017 CR-04 27 36 21 9 6 0 0 64 15 33
2017 CR-05 47 45 9 0 0 0 0 91 0 45
2014 CR 27 31 21 10 8 2 1 60 19 105
2014 CR-04 28 24 24 7 13 2 2 55 20 46
2014 CR-05 25 37 19 13 4 2 0 63 18 52

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 32 13 7 8 0 0 72 14 90
2017 CR-04 29 29 24 12 6 0 0 59 18 34
2017 CR-05 51 40 7 0 2 0 0 91 2 45
2014 CR 27 32 24 9 8 0 1 60 16 105
2014 CR-04 24 30 22 9 13 0 2 56 22 46
2014 CR-05 27 33 27 10 4 0 0 60 13 52

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 28 12 6 12 3 0 69 18 90
2017 CR-04 26 27 18 12 12 6 0 56 25 34
2017 CR-05 51 29 11 2 4 2 0 82 7 45
2014 CR 25 20 20 15 14 5 1 48 31 105
2014 CR-04 15 24 20 13 20 7 2 43 36 46
2014 CR-05 31 17 19 17 12 4 0 50 30 52
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 24 15 9 3 2 0 72 12 91
2017 CR-04 31 34 11 17 6 0 0 66 23 35
2017 CR-05 62 20 13 0 2 2 0 84 2 45
2014 CR 34 37 13 8 6 1 1 73 14 105
2014 CR-04 33 41 11 4 7 2 2 77 11 46
2014 CR-05 31 35 17 12 6 0 0 65 17 52

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 36 12 7 3 0 0 78 10 91
2017 CR-04 28 40 14 9 9 0 0 68 17 35
2017 CR-05 58 31 9 2 0 0 0 89 2 45
2014 CR 29 40 14 10 6 0 1 70 15 105
2014 CR-04 26 46 13 7 7 0 2 73 13 46
2014 CR-05 29 35 17 13 6 0 0 63 19 52

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 59 27 9 2 2 0 0 87 4 91
2017 CR-04 54 31 9 3 3 0 0 86 6 35
2017 CR-05 71 20 7 2 0 0 0 91 2 45
2014 CR 39 35 12 5 6 1 2 76 11 105
2014 CR-04 39 35 9 2 11 0 4 77 14 46
2014 CR-05 38 33 17 8 2 2 0 73 10 52

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 26 18 3 10 10 2 65 15 91
2017 CR-04 23 29 26 6 6 9 3 58 13 35
2017 CR-05 38 31 13 2 2 11 2 80 5 45
2014 CR 23 35 22 7 7 5 2 62 14 105
2014 CR-04 24 37 13 4 11 7 4 68 17 46
2014 CR-05 21 37 29 8 4 2 0 59 12 52

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 31 12 9 11 7 1 65 21 91
2017 CR-04 14 43 14 11 9 6 3 62 22 35
2017 CR-05 42 29 13 7 2 7 0 76 10 45
2014 CR 22 23 28 15 10 0 2 46 26 105
2014 CR-04 22 28 24 13 9 0 4 52 23 46
2014 CR-05 19 21 31 17 12 0 0 40 29 52

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 27 19 10 10 9 2 57 22 91
2017 CR-04 14 31 23 17 6 6 3 50 25 35
2017 CR-05 29 31 16 2 7 13 2 71 11 45
2014 CR 17 19 32 17 9 4 2 39 28 104
2014 CR-04 18 22 29 16 7 7 2 44 24 45
2014 CR-05 17 15 35 19 10 2 2 34 30 52

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 23 20 9 10 12 1 55 22 90
2017 CR-04 15 35 20 15 9 3 3 53 25 34
2017 CR-05 31 20 22 7 2 18 0 62 11 45
2014 CR 17 23 25 13 10 9 3 45 27 105
2014 CR-04 17 26 22 9 11 11 4 51 23 46
2014 CR-05 15 21 27 17 10 8 2 40 30 52

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 31 15 13 11 4 1 58 26 91
2017 CR-04 20 26 23 17 9 3 3 48 27 35
2017 CR-05 27 38 13 11 4 7 0 69 17 45
2014 CR 16 26 21 21 10 6 1 45 33 105
2014 CR-04 13 35 17 20 9 4 2 51 30 46
2014 CR-05 15 19 25 23 10 8 0 38 35 52
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 36 14 11 11 0 0 64 22 91
2017 CR-04 26 31 14 11 17 0 0 57 29 35
2017 CR-05 29 49 16 4 2 0 0 78 7 45
2014 CR 25 35 21 11 7 0 1 61 18 105
2014 CR-04 28 41 13 9 9 0 0 70 17 46
2014 CR-05 21 35 23 13 6 0 2 57 20 52

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 40 7 7 5 1 0 81 12 91
2017 CR-04 37 40 6 9 6 3 0 79 15 35
2017 CR-05 44 40 9 4 2 0 0 84 7 45

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 18 20 14 11 21 3 40 33 91
2017 CR-04 17 20 17 23 11 9 3 42 39 35
2017 CR-05 11 18 27 7 0 33 4 46 11 45
2014 CR 10 24 23 16 11 11 5 40 33 105
2014 CR-04 11 22 17 13 13 13 11 43 34 46
2014 CR-05 10 29 27 17 8 10 0 43 28 52

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 35 16 6 4 0 1 74 10 90
2017 CR-04 26 41 15 6 9 0 3 70 15 34
2017 CR-05 53 29 13 4 0 0 0 82 4 45
2014 CR 27 44 14 9 4 1 2 73 13 105
2014 CR-04 26 43 13 7 7 2 2 73 14 46
2014 CR-05 27 42 15 12 2 0 2 71 14 52

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 44 12 8 11 2 2 68 20 91
2017 CR-04 14 51 6 9 14 3 3 70 24 35
2017 CR-05 31 42 13 9 0 2 2 77 9 45
2014 CR 24 37 13 11 10 1 4 64 22 105
2014 CR-04 24 33 7 11 15 2 9 63 29 46
2014 CR-05 25 42 19 10 4 0 0 67 13 52

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 25 18 15 9 9 2 53 27 91
2017 CR-04 17 34 14 17 14 0 3 53 32 35
2017 CR-05 29 20 22 13 0 13 2 58 16 45
2014 CR 15 29 18 13 10 9 5 52 28 105
2014 CR-04 22 24 13 11 11 11 9 57 27 46
2014 CR-05 10 35 23 17 8 6 2 48 27 52

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 35 11 8 9 0 1 72 17 91
2017 CR-04 29 37 9 14 9 0 3 68 24 35
2017 CR-05 47 36 13 0 4 0 0 82 4 45
2014 CR 32 32 23 7 5 1 0 65 12 105
2014 CR-04 28 35 22 7 7 2 0 64 13 46
2014 CR-05 33 33 23 8 4 0 0 65 12 52

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 33 15 8 3 1 0 73 11 91
2017 CR-04 40 26 23 0 9 3 0 68 9 35
2017 CR-05 47 35 9 9 0 0 0 82 9 45
2014 CR 29 38 14 14 4 0 0 68 18 105
2014 CR-04 30 33 22 9 7 0 0 63 15 46
2014 CR-05 27 40 10 21 2 0 0 67 23 52

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 31 11 8 4 1 0 77 12 91
2017 CR-04 43 29 11 6 9 3 0 73 15 35
2017 CR-05 49 33 9 7 2 0 0 82 9 45
2014 CR 28 39 18 10 4 0 0 68 14 105
2014 CR-04 26 41 17 11 4 0 0 67 15 46
2014 CR-05 25 40 19 12 4 0 0 65 15 52

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 24 13 12 10 8 0 62 24 91
2017 CR-04 29 20 20 11 11 9 0 53 25 35
2017 CR-05 38 31 9 11 2 9 0 76 15 45
2014 CR 20 38 18 12 8 2 2 60 21 105
2014 CR-04 26 37 20 4 9 0 4 66 14 46
2014 CR-05 15 40 13 19 8 4 0 58 28 52

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 22 19 12 23 1 4 43 37 91
2017 CR-04 9 14 14 26 26 3 9 26 58 35
2017 CR-05 24 31 22 4 16 0 2 57 20 45
2014 CR 12 16 27 14 21 5 5 31 39 105
2014 CR-04 13 20 24 7 24 7 7 38 35 46
2014 CR-05 10 13 29 23 19 4 2 24 45 52

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 33 13 10 11 0 2 65 22 90
2017 CR-04 21 41 15 6 18 0 0 62 24 34
2017 CR-05 42 27 13 13 0 0 5 72 14 45
2014 CR 19 41 13 12 13 0 1 61 26 105
2014 CR-04 20 37 15 13 13 0 2 58 27 46
2014 CR-05 17 48 10 12 13 0 0 65 25 52

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 32 18 8 7 1 0 68 14 91
2017 CR-04 28 29 23 9 11 0 0 57 20 35
2017 CR-05 42 33 18 4 0 2 0 77 5 45
2014 CR 21 42 22 5 9 0 2 64 14 105
2014 CR-04 24 39 20 4 9 0 4 66 14 46
2014 CR-05 19 46 21 4 10 0 0 65 13 52

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 36 14 7 5 1 0 73 12 91
2017 CR-04 26 37 14 11 11 0 0 63 23 35
2017 CR-05 49 38 11 2 0 0 0 87 2 45
2014 CR 27 40 18 8 7 0 1 67 14 105
2014 CR-04 26 41 13 9 9 0 2 69 18 46
2014 CR-05 27 37 23 8 6 0 0 63 13 52

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 31 14 10 10 9 0 63 22 91
2017 CR-04 11 34 23 23 6 3 0 47 29 35
2017 CR-05 38 33 11 0 4 13 0 82 5 45

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 36 9 3 5 1 0 82 9 91
2017 CR-04 40 40 9 6 6 0 0 80 11 35
2017 CR-05 53 38 7 0 0 2 0 93 0 45
2014 CR 35 28 24 6 6 0 2 64 12 105
2014 CR-04 41 22 24 7 4 0 2 64 11 46
2014 CR-05 27 31 27 6 8 0 2 59 14 52

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 21 7 8 8 2 19 72 19 91
2017 CR-04 29 23 6 9 9 0 26 69 23 35
2017 CR-05 40 22 9 9 2 2 16 76 13 45
2014 CR 30 22 17 3 10 3 15 64 15 105
2014 CR-04 33 13 17 4 11 7 15 58 19 46
2014 CR-05 27 33 17 2 6 0 15 70 9 52

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 35 13 7 2 0 0 78 9 91
2017 CR-04 43 37 11 6 3 0 0 80 9 35
2017 CR-05 45 33 11 9 2 0 0 78 11 45
2014 CR 49 30 10 9 2 0 0 79 10 105
2014 CR-04 59 30 7 4 0 0 0 89 4 46
2014 CR-05 38 31 15 12 4 0 0 69 15 52

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 30 9 2 4 2 9 83 7 91
2017 CR-04 37 31 11 3 3 3 11 80 7 35
2017 CR-05 56 24 7 2 2 2 7 88 5 45
2014 CR 45 20 11 4 9 2 10 74 14 104
2014 CR-04 44 22 4 4 7 4 13 81 14 45
2014 CR-05 42 21 13 4 12 0 8 69 17 52

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CR 27 32 41 91
2017 CR-04 17 37 46 35
2017 CR-05 33 29 38 45
2014 CR 37 32 30 105
2014 CR-04 28 35 37 46
2014 CR-05 46 29 25 52

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CR 20 56 16 4 0 4 25
2017 CR-05 20 60 13 0 0 7 15
2014 CR 13 44 31 3 9999 10 39
2014 CR-04 0 31 38 0 9999 31 13
2014 CR-05 13 54 29 4 9999 0 24
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 33 11 2 2 2 0 84 5 91
2017 CR-04 40 46 9 0 6 0 0 86 6 35
2017 CR-05 51 27 13 5 0 4 0 81 5 45
2014 CR 36 43 14 3 3 0 1 80 6 105
2014 CR-04 33 41 17 2 4 0 2 76 7 46
2014 CR-05 37 44 13 4 2 0 0 81 6 52

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 39 19 4 7 2 0 70 11 91
2017 CR-04 23 46 14 3 11 3 0 71 15 35
2017 CR-05 40 36 18 4 2 0 0 76 7 45
2014 CR 22 28 30 10 8 2 2 51 18 105
2014 CR-04 22 26 30 2 11 4 4 52 14 46
2014 CR-05 21 29 29 17 4 0 0 50 21 52

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 10 19 34 18 11 3 4 32 32 89
2017 CR-04 9 21 33 18 12 3 3 32 32 33
2017 CR-05 9 18 31 20 11 4 7 35 30 45
2014 CR 12 34 22 16 11 1 5 28 49 103
2014 CR-04 13 33 20 11 13 0 9 27 51 45
2014 CR-05 10 39 24 14 10 2 2 24 51 51

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 10 13 24 19 21 8 4 46 27 89
2017 CR-04 9 12 33 15 18 6 6 38 24 33
2017 CR-05 7 13 20 18 27 11 4 53 24 45
2014 CR 13 27 22 15 12 4 7 30 45 104
2014 CR-04 13 24 20 18 13 2 9 35 43 45
2014 CR-05 13 31 25 12 12 6 2 25 48 52

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 18 28 13 15 6 6 32 37 89
2017 CR-04 15 15 33 12 9 9 6 25 36 33
2017 CR-05 11 22 27 9 20 4 7 32 37 45
2014 CR 13 31 27 11 10 2 7 22 48 104
2014 CR-04 13 29 27 9 13 4 4 24 46 45
2014 CR-05 12 37 25 12 8 0 8 21 52 52

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 7 28 29 17 7 4 52 16 89
2017 CR-04 9 6 30 18 15 9 12 42 19 33
2017 CR-05 4 4 27 38 20 7 0 62 10 45
2014 CR 8 15 34 18 13 3 9 35 26 103
2014 CR-04 7 13 31 20 13 4 11 39 24 45
2014 CR-05 10 18 37 14 14 2 6 30 30 51

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 17 22 23 16 3 2 41 35 90
2017 CR-04 23 17 26 14 14 3 3 30 43 35
2017 CR-05 9 16 23 27 18 5 2 49 27 44
2014 CR 24 21 22 14 11 0 8 28 48 105
2014 CR-04 24 15 26 11 15 0 9 29 43 46
2014 CR-05 23 27 19 17 8 0 6 27 53 52

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 21 24 17 11 4 3 31 44 89
2017 CR-04 15 21 21 21 9 3 9 35 41 33
2017 CR-05 20 27 24 11 13 4 0 26 49 45
2014 CR 17 20 27 13 13 1 9 29 42 104
2014 CR-04 20 11 33 11 13 2 11 28 35 46
2014 CR-05 18 29 20 14 14 0 6 29 50 51

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 8 27 24 18 6 7 47 22 89
2017 CR-04 15 3 27 21 15 6 12 44 22 33
2017 CR-05 7 7 31 24 20 7 4 50 15 45
2014 CR 14 20 27 13 13 3 9 30 39 104
2014 CR-04 13 20 20 20 13 2 11 38 38 45
2014 CR-05 15 19 35 8 13 4 6 23 38 52

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 35 5 9 10 0 0 76 19 91
2017 CR-04 31 40 6 11 11 0 0 71 23 35
2017 CR-05 53 35 7 4 0 0 0 89 4 45
2014 CR 42 27 11 13 6 1 1 71 19 104
2014 CR-04 43 20 9 15 9 2 2 66 25 46
2014 CR-05 39 37 12 12 0 0 0 76 12 51

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 39 7 8 3 1 0 82 11 90
2017 CR-04 35 35 12 12 6 0 0 70 18 34
2017 CR-05 51 40 2 2 2 2 0 93 5 45
2014 CR 45 41 8 3 3 0 1 87 6 105
2014 CR-04 46 37 4 4 7 0 2 84 11 46
2014 CR-05 44 44 10 2 0 0 0 88 2 52

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 31 23 4 3 7 1 66 8 90
2017 CR-04 20 37 23 6 6 6 3 62 12 35
2017 CR-05 39 32 16 5 0 9 0 78 5 44
2014 CR 35 42 13 2 1 6 1 83 3 105
2014 CR-04 35 46 4 2 2 9 2 90 5 46
2014 CR-05 31 42 21 2 0 4 0 76 2 52

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 37 16 2 2 3 1 79 5 90
2017 CR-04 21 50 21 6 3 0 0 70 9 34
2017 CR-05 56 31 9 0 0 2 2 91 0 45
2014 CR 35 41 15 4 1 3 1 79 5 105
2014 CR-04 37 41 9 4 2 4 2 84 7 46
2014 CR-05 33 40 21 4 0 2 0 75 4 52

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 27 12 8 2 0 0 78 10 90
2017 CR-04 32 41 15 9 3 0 0 73 12 34
2017 CR-05 71 20 7 2 0 0 0 91 2 45
2014 CR 37 42 11 6 3 0 1 80 9 105
2014 CR-04 35 39 11 9 4 0 2 76 13 46
2014 CR-05 37 44 13 4 2 0 0 81 6 52

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 31 26 7 5 5 5 57 14 91
2017 CR-04 17 37 29 6 11 0 0 54 17 35
2017 CR-05 25 29 29 0 0 7 11 65 0 45
2014 CR 31 30 13 9 7 4 6 68 17 105
2014 CR-04 28 30 7 7 15 7 7 68 25 46
2014 CR-05 35 33 13 12 0 2 6 73 13 52

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 37 13 3 2 9 0 79 6 90
2017 CR-04 26 46 14 3 3 9 0 78 6 35
2017 CR-05 41 32 14 0 2 12 0 82 3 44
2014 CR 23 48 16 5 2 5 2 75 7 105
2014 CR-04 22 50 13 2 4 7 2 79 7 46
2014 CR-05 21 48 19 6 0 4 2 73 6 52

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 31 16 9 9 7 2 63 19 91
2017 CR-04 11 43 14 11 6 11 3 63 20 35
2017 CR-05 38 27 18 7 4 4 2 69 12 45
2014 CR 28 38 11 10 3 6 4 74 14 105
2014 CR-04 26 30 15 4 7 9 9 68 13 46
2014 CR-05 23 50 10 13 0 4 0 76 14 52

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 24 21 11 10 15 5 47 26 91
2017 CR-04 6 31 20 6 9 23 6 52 20 35
2017 CR-05 18 18 24 18 7 9 7 42 29 45
2014 CR 14 28 26 11 7 7 8 49 21 105
2014 CR-04 13 22 22 11 11 9 13 44 28 46
2014 CR-05 13 35 29 12 4 4 4 52 17 52

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 20 18 11 11 16 6 49 28 90
2017 CR-04 11 17 17 14 11 23 6 40 36 35
2017 CR-05 25 23 20 9 2 14 7 60 14 44
2014 CR 14 17 20 21 13 10 5 37 40 105
2014 CR-04 9 24 15 17 17 9 9 39 42 46
2014 CR-05 15 13 25 25 10 10 2 33 39 52

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 33 9 12 5 1 1 73 18 91
2017 CR-04 23 26 17 20 9 3 3 52 30 35
2017 CR-05 53 33 2 9 2 0 0 87 11 45
2014 CR 34 45 9 9 3 0 1 80 12 105
2014 CR-04 35 46 9 4 4 0 2 82 9 46
2014 CR-05 27 50 10 13 0 0 0 77 13 52

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 34 9 9 11 1 0 71 20 91
2017 CR-04 28 32 14 6 17 3 0 62 24 35
2017 CR-05 42 40 4 7 7 0 0 82 13 45
2014 CR 35 47 8 7 4 0 0 82 11 104
2014 CR-04 42 42 9 4 2 0 0 84 7 45
2014 CR-05 25 56 8 10 2 0 0 81 12 52

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 33 10 18 3 0 0 69 21 90
2017 CR-04 29 34 9 23 6 0 0 63 29 35
2017 CR-05 45 36 7 11 0 0 0 82 11 44
2014 CR 36 40 12 9 4 0 0 76 13 103
2014 CR-04 34 48 7 9 2 0 0 82 11 44
2014 CR-05 33 35 17 10 6 0 0 67 15 52

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 59 33 3 3 0 0 1 93 3 91
2017 CR-04 54 31 3 9 0 0 3 88 9 35
2017 CR-05 67 29 4 0 0 0 0 96 0 45
2014 CR 51 37 5 5 0 1 1 90 5 105
2014 CR-04 52 35 7 2 0 2 2 91 2 46
2014 CR-05 44 44 4 8 0 0 0 88 8 52

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 28 9 12 4 0 0 75 16 91
2017 CR-04 46 29 9 11 6 0 0 74 17 35
2017 CR-05 47 29 7 13 4 0 0 76 18 45
2014 CR 41 36 11 10 1 0 0 77 11 105
2014 CR-04 48 39 7 7 0 0 0 87 7 46
2014 CR-05 31 37 15 15 2 0 0 67 17 52

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 26 8 5 4 0 1 82 10 91
2017 CR-04 49 28 11 3 6 0 3 79 9 35
2017 CR-05 60 29 4 4 2 0 0 89 7 45
2014 CR 57 27 7 6 1 0 3 86 7 105
2014 CR-04 54 28 11 0 0 0 7 88 0 46
2014 CR-05 56 29 2 12 2 0 0 85 13 52

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 79 16 3 1 0 0 0 96 1 91
2017 CR-04 74 20 3 3 0 0 0 94 3 35
2017 CR-05 80 16 4 0 0 0 0 96 0 45
2014 CR 71 23 3 1 0 0 2 96 1 105
2014 CR-04 67 26 2 0 0 0 4 98 0 46
2014 CR-05 71 23 4 2 0 0 0 94 2 52

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 29 12 10 2 0 1 75 12 90
2017 CR-04 38 26 15 12 6 0 3 67 18 34
2017 CR-05 51 29 13 7 0 0 0 80 7 45
2014 CR 39 35 13 9 1 1 3 77 10 104
2014 CR-04 42 29 16 7 0 2 4 76 7 45
2014 CR-05 35 40 12 12 2 0 0 75 13 52

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 54 35 4 2 0 3 1 93 2 91
2017 CR-04 43 43 9 6 0 0 0 86 6 35
2017 CR-05 65 29 0 0 0 4 2 100 0 45
2014 CR 49 38 7 1 1 3 1 91 2 105
2014 CR-04 54 37 4 0 0 2 2 95 0 46
2014 CR-05 40 42 10 2 2 4 0 86 4 52

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 17 83 90
2017 CR-04 21 79 34
2014 CR 22 78 104
2014 CR-04 24 76 45
2014 CR-05 21 79 52

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2014 CR 39 23
2014 CR-04 55 11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 93 15
2014 CR 70 23
2014 CR-04 73 11
2014 CR-05 64 11

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR 0 15
2014 CR 0 23
2014 CR-04 0 11
2014 CR-05 0 11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 15
2014 CR 0 23
2014 CR-04 0 11
2014 CR-05 0 11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CR 0 15
2014 CR-04 0 11
2014 CR-05 0 11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 CR-04 0 11
2014 CR-05 0 11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 CR-04 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2014 CR 43 23
2014 CR-04 45 11

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 CR 80 15
2014 CR 43 23
2014 CR-05 45 11

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 CR 53 15
2014 CR 52 23
2014 CR-04 45 11
2014 CR-05 55 11

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 CR 33 15
2014 CR 35 23
2014 CR-04 55 11

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CR 47 15
2014 CR 52 23
2014 CR-04 64 11
2014 CR-05 45 11

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 CR 47 15
2014 CR 39 23
2014 CR-05 45 11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CR 0 15
2014 CR 0 23
2014 CR-04 0 11
2014 CR-05 0 11

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 CR 0 15
2014 CR 0 23
2014 CR-04 0 11
2014 CR-05 0 11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CR 93 15
2014 CR 57 23
2014 CR-04 73 11

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 CR 40 15
2014 CR 26 23

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 0 15
2014 CR-04 0 11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 CR 48 23
2014 CR-05 55 11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2014 CR 26 23

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2014 CR 26 23

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CR 0 15
2014 CR 26 23

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 CR-05 0 11

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2014 CR-04 0 11

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 CR-04 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CR 33 15

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 CR 29 21

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CR 0 13
2014 CR 0 21
2014 CR-05 0 11

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2014 CR 24 21

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 0 13

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2014 CR 24 21

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR 77 13
2014 CR 52 21
2014 CR-05 45 11

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CR 0 13
2014 CR 0 21
2014 CR-05 0 11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CR 46 13
2014 CR 57 21
2014 CR-05 55 11

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 0 13
2014 CR-05 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 86 14 15

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 21 11 8 8 25 13 57 25 91
2017 CR-04 3 31 11 11 14 14 14 48 36 35
2017 CR-05 22 16 9 2 2 33 16 74 9 45
2014 CR 11 26 19 3 10 22 10 54 18 105
2014 CR-04 13 24 13 4 15 20 11 53 28 46
2014 CR-05 10 29 21 2 6 23 10 57 11 52

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 27 12 11 4 21 2 64 20 91
2017 CR-04 14 31 11 17 6 20 0 57 29 35
2017 CR-05 27 29 11 5 0 24 4 78 6 45
2014 CR 17 34 20 5 8 14 2 61 15 105
2014 CR-04 15 37 11 4 11 17 4 67 19 46
2014 CR-05 17 33 29 4 6 12 0 57 11 52

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 9 91 91
2014 CR 10 90 103
2014 CR-04 11 89 45

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 CR 90 10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2014 CR 60 10

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 CR 60 10

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 CR 70 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 14 20 2 4 30 9 57 11 91
2017 CR-04 17 20 29 3 6 14 11 50 12 35
2017 CR-05 22 11 11 0 2 44 9 72 5 45
2014 CR 11 34 18 3 5 19 10 64 11 105
2014 CR-04 11 35 22 2 9 15 7 58 14 46
2014 CR-05 8 37 15 2 2 23 13 70 6 52

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 25 15 8 3 22 3 65 15 91
2017 CR-04 17 23 29 6 6 17 3 50 14 35
2017 CR-05 27 31 7 2 0 29 4 86 3 45
2014 CR 21 38 17 2 5 14 2 71 8 104
2014 CR-04 24 36 16 2 7 11 4 71 11 45
2014 CR-05 13 44 21 2 2 17 0 70 5 52

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 20 80 91
2017 CR-04 20 80 35
2017 CR-05 18 82 45
2014 CR 21 79 105
2014 CR-04 20 80 46
2014 CR-05 21 79 52

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 67 33 18
2014 CR 77 23 22
2014 CR-05 73 27 11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 26 25 8 8 0 0 59 17 12
2014 CR 35 53 6 0 6 0 0 88 6 17

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 34 11 10 4 13 5 69 18 91
2017 CR-04 20 43 8 6 0 20 3 82 7 35
2017 CR-05 22 29 11 13 7 11 7 62 24 45
2014 CR 16 41 23 9 3 6 3 63 13 105
2014 CR-04 15 43 22 2 4 9 4 68 8 46
2014 CR-05 13 42 25 15 2 2 0 57 18 52

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 16 20 8 4 25 14 47 20 91
2017 CR-04 9 17 26 6 6 26 11 41 18 35
2017 CR-05 16 13 13 9 2 29 18 54 21 45
2014 CR 13 19 27 5 8 17 11 45 17 105
2014 CR-04 7 20 24 7 11 22 11 39 26 46
2014 CR-05 15 21 29 4 4 15 12 50 11 52

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 32 12 3 2 15 5 78 7 91
2017 CR-04 26 32 14 0 3 23 3 77 4 35
2017 CR-05 33 31 13 2 0 13 7 81 3 45
2014 CR 19 39 19 5 1 14 3 70 7 105
2014 CR-04 22 37 13 2 2 20 4 77 6 46
2014 CR-05 15 44 21 8 0 10 2 67 9 52

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 27 18 3 4 19 5 67 10 91
2017 CR-04 17 26 26 3 3 20 6 58 8 35
2017 CR-05 29 29 16 2 0 20 4 77 3 45
2014 CR 18 36 18 3 5 17 3 68 10 105
2014 CR-04 20 28 17 2 7 22 4 65 12 46
2014 CR-05 17 44 17 4 2 13 2 73 7 52
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 64 23 7 4 1 1 0 88 6 91
2017 CR-04 54 23 9 9 3 3 0 79 12 35
2017 CR-05 71 24 2 2 0 0 0 96 2 45

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 65 21 7 2 2 2 1 89 5 91
2017 CR-04 57 20 9 3 6 6 0 82 9 35
2017 CR-05 73 24 2 0 0 0 0 98 0 45

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 20 20 8 13 25 3 43 29 90
2017 CR-04 11 26 20 6 17 14 6 47 29 35
2017 CR-05 14 18 20 9 2 34 2 50 18 44

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 10 33 23 14 10 7 3 48 27 91
2017 CR-04 9 23 26 20 14 6 3 34 38 35
2017 CR-05 13 47 20 7 2 7 4 68 10 45

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 18 16 16 20 1 3 47 37 90
2017 CR-04 27 15 18 15 21 0 6 44 38 34
2017 CR-05 24 20 16 13 22 2 2 47 37 45

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 24 29 13 11 1 3 45 25 91
2017 CR-04 20 26 26 11 9 0 9 50 22 35
2017 CR-05 22 22 33 11 9 2 0 46 20 45

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 20 21 10 6 0 8 60 17 89
2017 CR-04 38 9 27 9 0 0 18 57 11 34
2017 CR-05 36 25 23 9 5 0 2 63 14 44

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 16 25 12 19 3 4 39 33 91
2017 CR-04 11 11 34 11 20 0 11 26 36 35
2017 CR-05 31 22 22 2 16 7 0 57 19 45

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 9 4 6 2 2 21 84 10 89
2017 CR-04 44 12 0 6 0 3 35 90 10 34
2017 CR-05 59 9 9 5 2 2 14 81 8 44

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 25 24 3 7 0 2 65 10 91
2017 CR-04 29 34 26 0 9 0 3 65 9 35
2017 CR-05 42 20 22 7 7 0 2 64 14 45

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 30 16 10 3 0 4 70 14 90
2017 CR-04 30 35 15 12 6 0 3 67 18 34
2017 CR-05 42 29 16 7 0 0 7 76 7 45

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 27 18 11 3 0 1 67 15 90
2017 CR-04 32 30 24 9 3 0 3 64 12 34
2017 CR-05 49 27 16 4 4 0 0 76 9 45

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 20 19 11 1 1 3 67 13 90
2017 CR-04 35 27 15 15 3 0 6 66 19 34
2017 CR-05 53 18 22 2 0 2 2 74 2 45

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 24 14 6 3 2 6 75 10 90
2017 CR-04 35 15 21 9 3 6 12 61 14 34
2017 CR-05 51 31 7 4 4 0 2 84 9 45

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 21 12 8 4 1 2 74 13 89
2017 CR-04 40 15 21 12 9 0 3 56 22 33
2017 CR-05 65 24 2 2 2 2 2 93 5 45

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 67 10 6 4 4 2 7 84 10 90
2017 CR-04 50 12 6 6 12 3 12 72 21 34
2017 CR-05 82 7 4 0 0 2 4 95 0 45

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 14 10 7 5 1 5 76 13 91
2017 CR-04 43 20 14 6 9 0 9 69 16 35
2017 CR-05 67 11 7 7 2 2 4 83 10 45

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 58 15 8 9 4 1 4 77 14 89
2017 CR-04 44 21 9 9 9 0 9 71 19 34
2017 CR-05 77 11 5 2 0 2 2 93 2 44

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 69 3 3 1 1 1 21 93 3 90
2017 CR-04 59 6 3 0 3 3 27 92 4 34
2017 CR-05 73 2 4 0 0 0 20 94 0 45

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 73 8 6 1 1 0 11 91 3 89
2017 CR-04 61 12 9 0 3 0 15 86 4 33
2017 CR-05 78 7 2 2 0 0 11 95 2 45

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 61 11 10 4 6 0 8 78 11 90
2017 CR-04 50 20 6 9 3 0 12 80 13 34
2017 CR-05 69 7 11 2 4 0 7 81 7 45

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 56 16 10 7 7 0 4 75 14 89
2017 CR-04 49 18 15 3 6 0 9 73 10 33
2017 CR-05 60 16 7 7 9 0 2 77 16 45

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 29 38 11 8 1 1 42 19 91
2017 CR-04 6 20 46 14 9 3 3 27 24 35
2017 CR-05 18 38 35 7 2 0 0 56 9 45

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 17 28 27 18 0 2 46 25 89
2017 CR-04 9 17 34 29 6 0 6 36 27 35
2017 CR-05 5 9 26 32 28 0 0 60 14 43
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 16 13 6 13 4 3 48 52 90
2017 CR-04 51 11 14 3 11 3 6 56 44 35
2017 CR-05 43 14 14 5 18 5 2 46 54 44

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 37 43
2017 CR-04 50 14
2017 CR-05 32 22

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 40 43
2017 CR-04 43 14
2017 CR-05 45 22

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 23 43
2017 CR-04 29 14
2017 CR-05 27 22

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CR 21 43
2017 CR-04 29 14
2017 CR-05 14 22

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CR 21 43
2017 CR-04 21 14
2017 CR-05 23 22

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CR 49 43
2017 CR-04 29 14
2017 CR-05 59 22

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CR 7 40 21 7 7 17 42
2017 CR-04 7 29 14 14 0 36 14
2017 CR-05 5 43 24 5 14 10 21

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 21 16 12 28 2 5 40 43 43
2017 CR-04 7 21 29 14 29 0 0 28 43 14
2017 CR-05 14 23 9 9 32 5 9 42 47 22

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 5 7 19 19 44 0 7 12 68 43
2017 CR-04 0 7 36 7 50 0 0 7 57 14
2017 CR-05 5 5 9 23 45 0 14 11 79 22
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