2017 Public Service Employee Survey Results by Theme for Global Affairs Canada by Question 100. Do you work full-time or part-time?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 38 42 10 6 4 0 0 81 10 4200
2017 Part-time 39 47 4 5 4 0 0 86 9 95
2014 Full-time 31 44 12 9 4 0 0 75 13 3976
2014 Part-time 32 40 19 9 0 0 0 72 9 86

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 40 14 11 7 0 0 68 18 4197
2017 Part-time 46 34 5 6 8 1 0 81 14 95

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 53 35 8 3 1 0 0 88 4 4187
2017 Part-time 44 41 6 4 3 0 2 87 7 94
2014 Full-time 58 30 8 2 1 0 0 88 4 3969
2014 Part-time 47 33 19 0 1 0 0 80 1 86

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 42 40 9 5 3 0 0 83 8 4184
2017 Part-time 47 39 5 4 4 0 1 87 8 95
2014 Full-time 38 41 12 6 3 0 0 79 9 3971
2014 Part-time 32 48 14 5 1 0 0 80 6 86

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 34 21 12 6 1 0 61 18 4190
2017 Part-time 40 31 19 6 3 0 0 71 9 95
2014 Full-time 20 38 21 14 6 1 0 58 21 3971
2014 Part-time 32 34 18 13 4 0 0 65 17 86

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 38 18 12 6 0 0 64 18 4197
2017 Part-time 42 37 13 5 3 0 1 79 8 95
2014 Full-time 19 38 20 15 7 0 0 58 23 3973
2014 Part-time 34 28 20 15 3 1 0 62 18 86

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 34 32 15 9 6 3 1 68 16 4190
2017 Part-time 46 18 10 7 5 9 4 75 14 95
2014 Full-time 31 30 17 11 7 4 1 64 18 3970
2014 Part-time 37 25 10 12 8 1 6 66 22 86
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 41 34 11 6 5 3 1 78 11 4201
2017 Part-time 52 32 5 3 3 3 2 88 7 95
2014 Full-time 39 33 13 7 4 3 1 74 12 3973
2014 Part-time 44 31 11 8 1 2 2 79 10 86

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 39 36 10 8 5 1 0 76 13 4203
2017 Part-time 53 27 6 8 5 2 0 81 13 95
2014 Full-time 36 37 11 10 5 1 0 74 15 3974
2014 Part-time 45 28 15 10 1 1 0 73 11 86

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 45 29 11 8 5 1 0 75 13 4193
2017 Part-time 55 29 5 5 5 0 0 85 10 95
2014 Full-time 40 33 13 8 5 1 1 74 13 3969
2014 Part-time 46 32 15 4 3 1 0 78 7 86

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 35 17 11 6 6 0 64 17 4195
2017 Part-time 33 32 15 5 3 11 0 73 10 95
2014 Full-time 20 35 20 10 6 8 0 60 18 3972
2014 Part-time 22 43 24 5 2 3 1 68 7 86

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 21 35 20 13 8 2 0 57 22 4200
2017 Part-time 26 35 22 8 3 5 2 65 12 95
2014 Full-time 15 32 23 17 10 3 0 49 28 3972
2014 Part-time 22 35 17 15 7 3 1 60 23 86

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 30 23 19 10 5 0 45 31 4194
2017 Part-time 23 25 22 9 6 15 0 57 18 95
2014 Full-time 8 26 24 22 14 4 0 36 38 3971
2014 Part-time 18 29 18 20 8 3 3 51 29 86

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 27 20 18 15 6 0 43 36 4197
2017 Part-time 18 31 18 8 10 14 2 58 21 95
2014 Full-time 9 23 22 22 18 6 0 34 43 3972
2014 Part-time 19 27 17 20 7 7 2 52 30 86

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 32 20 20 12 3 0 47 33 4197
2017 Part-time 25 28 8 21 8 9 0 59 33 94
2014 Full-time 8 28 20 26 16 2 0 37 42 3970
2014 Part-time 17 33 13 17 15 3 1 52 34 86
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 38 16 13 7 0 0 63 21 4199
2017 Part-time 41 37 8 6 7 0 2 79 13 95
2014 Full-time 20 38 17 15 9 0 0 59 24 3974
2014 Part-time 29 36 16 17 2 0 0 65 19 86

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 44 14 11 5 0 0 70 16 4200
2017 Part-time 37 34 13 12 3 2 0 72 15 95

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 11 24 18 17 11 14 4 43 34 4195
2017 Part-time 14 13 15 14 8 32 3 42 34 95
2014 Full-time 11 23 20 17 12 14 3 41 35 3973
2014 Part-time 10 18 17 17 12 21 5 38 39 86

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 33 38 12 10 6 1 1 72 16 4204
2017 Part-time 43 34 7 6 8 1 2 79 14 95
2014 Full-time 30 39 13 11 6 1 1 70 17 3973
2014 Part-time 39 35 12 12 1 1 0 74 13 86

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 38 17 12 4 3 7 63 19 1612
2014 Full-time 20 37 16 10 5 4 8 65 17 1529
2014 Part-time 18 29 18 9 0 0 26 64 12 11

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 32 38 11 11 6 2 1 72 17 4193
2017 Part-time 41 35 8 7 3 5 1 80 11 94
2014 Full-time 31 43 10 10 4 1 1 76 14 3973
2014 Part-time 34 47 3 8 5 1 2 83 14 86

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 32 13 10 7 9 2 66 19 4199
2017 Part-time 31 27 8 7 5 21 2 75 15 95
2014 Full-time 30 30 13 11 7 7 2 65 20 3970
2014 Part-time 25 36 11 10 7 8 3 68 19 86

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 41 13 15 8 0 0 63 23 4198
2017 Part-time 22 39 15 17 4 0 3 63 22 94
2014 Full-time 22 40 15 16 7 0 0 62 24 3973
2014 Part-time 29 36 13 12 5 0 5 69 18 86

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 48 36 8 5 3 0 0 84 8 4197
2017 Part-time 39 37 12 7 3 0 3 78 10 95
2014 Full-time 45 38 8 6 3 0 0 83 9 3975
2014 Part-time 41 31 20 4 4 0 0 72 8 86

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 50 36 6 5 3 0 0 86 8 4198
2017 Part-time 38 40 15 3 3 2 0 79 5 95
2014 Full-time 48 36 6 7 2 0 0 84 9 3970
2014 Part-time 34 41 17 8 0 0 0 75 8 86

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 15 29 16 19 18 2 0 45 38 4198
2017 Part-time 23 39 13 11 9 3 3 66 21 94
2014 Full-time 12 29 19 21 17 2 0 42 38 3976
2014 Part-time 19 32 16 13 7 9 4 58 23 86

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 22 13 19 31 2 2 35 52 4195
2017 Part-time 13 25 16 13 19 1 13 44 37 95
2014 Full-time 11 22 15 23 27 2 1 34 51 3974
2014 Part-time 15 31 11 14 16 3 10 53 34 86

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 43 12 10 5 0 0 74 14 4185
2017 Part-time 32 41 10 10 5 0 2 74 15 94
2014 Full-time 23 43 13 14 7 0 0 66 20 3975
2014 Part-time 24 37 17 12 9 0 0 61 21 86

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 33 37 14 11 5 0 0 70 16 4187
2017 Part-time 31 45 11 8 4 0 2 77 11 95
2014 Full-time 27 38 15 12 6 0 0 66 19 3973
2014 Part-time 27 37 19 12 6 0 0 64 17 86

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 39 15 10 4 0 0 70 15 4188
2017 Part-time 38 38 12 9 3 0 0 76 12 95
2014 Full-time 28 39 16 11 5 0 0 68 16 3971
2014 Part-time 34 35 15 12 1 0 3 72 13 86

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 37 26 14 6 4 0 52 21 4192
2017 Part-time 12 40 23 8 4 10 3 59 15 95

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 32 34 12 13 8 1 0 66 21 4198
2017 Part-time 50 28 11 7 4 0 0 78 11 95
2014 Full-time 29 36 14 13 7 1 1 66 20 3972
2014 Part-time 44 22 19 8 2 2 3 70 10 86

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 27 11 13 11 2 12 61 27 4197
2017 Part-time 28 13 17 9 7 3 22 56 22 95
2014 Full-time 28 27 9 13 10 1 10 63 27 3972
2014 Part-time 31 23 11 8 5 1 22 70 16 86

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 35 19 13 8 0 1 59 21 4203
2017 Part-time 49 30 15 3 2 0 1 80 5 95
2014 Full-time 22 34 21 12 10 0 1 57 22 3975
2014 Part-time 38 46 9 6 1 0 0 84 7 86

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 27 11 8 6 6 8 72 16 4199
2017 Part-time 55 19 5 5 4 11 1 85 10 94
2014 Full-time 33 26 11 7 6 7 10 72 15 3973
2014 Part-time 52 23 14 4 3 2 3 78 7 86

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Full-time 37 35 28 4204
2017 Part-time 33 29 38 94
2014 Full-time 37 33 30 3975
2014 Part-time 46 29 26 86

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Full-time 10 48 21 6 8 7 1539
2017 Part-time 18 18 10 5 43 5 30
2014 Full-time 10 54 20 10 9999 7 1493
2014 Part-time 10 48 12 4 9999 26 36
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 41 42 9 5 3 0 0 83 8 4201
2017 Part-time 40 44 6 4 4 0 2 86 8 95
2014 Full-time 37 43 11 6 3 0 0 80 9 3973
2014 Part-time 39 32 17 11 0 0 0 72 11 86

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 19 46 18 12 5 1 0 65 17 4193
2017 Part-time 28 45 15 6 4 0 2 74 10 94
2014 Full-time 13 39 21 17 8 1 0 53 25 3973
2014 Part-time 15 42 19 11 9 3 1 60 20 85

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 10 26 38 16 6 1 3 23 38 4177
2017 Part-time 7 27 26 25 12 1 3 39 35 94
2014 Full-time 14 31 35 14 5 0 1 19 46 3965
2014 Part-time 10 23 37 21 6 0 3 28 34 86

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 11 21 32 21 9 2 3 32 34 4171
2017 Part-time 4 20 17 30 16 8 5 53 28 95
2014 Full-time 19 29 28 15 6 1 2 21 50 3970
2014 Part-time 9 24 23 25 12 2 6 39 36 86

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 28 28 12 5 1 2 18 53 4184
2017 Part-time 18 22 33 13 8 6 1 22 43 95
2014 Full-time 29 30 24 11 3 1 1 15 61 3966
2014 Part-time 18 28 30 9 7 0 6 18 50 86

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 26 35 16 6 1 2 23 41 4176
2017 Part-time 5 21 29 25 13 6 1 41 28 94
2014 Full-time 15 28 35 16 4 1 1 21 44 3959
2014 Part-time 8 14 34 26 12 0 5 40 23 85

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 28 26 11 6 2 3 18 55 4189
2017 Part-time 13 21 18 19 17 6 6 41 38 94
2014 Full-time 28 30 25 10 4 1 2 15 60 3971
2014 Part-time 12 29 19 11 18 0 12 33 46 86

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 15 25 30 17 8 2 4 26 42 4177
2017 Part-time 12 19 24 18 15 6 7 37 36 95
2014 Full-time 16 23 32 18 7 1 3 26 41 3966
2014 Part-time 9 26 18 17 12 6 11 35 42 86

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 21 28 31 12 5 1 2 17 51 4189
2017 Part-time 11 27 25 18 10 7 2 31 41 95
2014 Full-time 25 29 29 10 4 1 2 14 56 3966
2014 Part-time 9 26 31 14 7 3 9 24 40 86

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 33 9 9 6 1 0 77 14 4196
2017 Part-time 48 31 4 5 9 2 1 81 15 95
2014 Full-time 44 31 9 9 5 1 0 76 15 3973
2014 Part-time 40 41 5 9 4 1 0 82 13 86

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 46 38 7 6 2 0 0 85 8 4190
2017 Part-time 50 38 3 6 3 0 0 88 9 95
2014 Full-time 46 40 6 6 2 0 0 86 8 3972
2014 Part-time 48 34 13 1 3 0 1 83 4 86

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 40 16 5 3 4 1 74 9 4195
2017 Part-time 39 26 15 7 4 8 2 72 12 95
2014 Full-time 37 39 14 4 2 5 0 79 6 3972
2014 Part-time 46 29 14 3 0 8 0 81 3 85

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 44 13 8 3 2 0 75 11 4195
2017 Part-time 37 41 11 5 4 0 2 79 10 95
2014 Full-time 33 41 14 7 3 2 0 76 10 3974
2014 Part-time 37 43 16 3 0 1 0 81 3 86

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 34 42 12 7 4 0 0 77 11 4195
2017 Part-time 55 31 9 3 3 0 0 85 6 95
2014 Full-time 32 42 14 8 4 0 0 74 12 3974
2014 Part-time 50 33 14 3 0 0 0 83 3 86

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 33 14 10 7 5 6 65 19 4202
2017 Part-time 27 25 14 8 8 11 8 64 19 95
2014 Full-time 31 31 14 9 6 4 4 68 16 3975
2014 Part-time 28 34 15 3 5 4 11 73 10 86

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 36 44 12 3 2 3 0 82 5 4191
2017 Part-time 43 36 13 1 1 4 3 85 2 94
2014 Full-time 37 42 11 4 2 3 0 83 6 3973
2014 Part-time 33 46 12 5 0 4 1 83 5 86

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 33 38 10 10 5 3 1 74 15 4196
2017 Part-time 32 29 10 8 8 12 0 70 19 94
2014 Full-time 37 37 11 9 4 3 1 76 13 3975
2014 Part-time 33 30 14 12 1 8 2 70 15 86

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 33 20 12 6 5 1 59 20 4194
2017 Part-time 17 25 22 10 10 13 3 50 24 94
2014 Full-time 23 34 20 12 6 5 2 60 19 3974
2014 Part-time 15 28 25 15 4 11 2 49 21 86

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 20 17 16 18 12 5 39 41 4190
2017 Part-time 16 18 13 8 16 21 8 48 34 94
2014 Full-time 11 20 19 19 17 11 3 36 42 3974
2014 Part-time 17 19 14 20 8 14 8 47 36 86

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 50 6 13 4 0 0 77 17 4201
2017 Part-time 33 49 5 11 3 0 0 82 13 95
2014 Full-time 31 48 6 11 3 0 0 80 14 3976
2014 Part-time 31 48 3 16 2 0 0 79 18 86

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 38 7 13 6 0 0 74 19 4200
2017 Part-time 39 34 7 13 7 0 0 73 20 95
2014 Full-time 37 37 8 11 6 0 0 74 17 3966
2014 Part-time 38 41 8 11 3 0 0 79 14 86

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 37 41 9 9 3 0 0 79 12 4192
2017 Part-time 47 27 14 6 4 1 0 75 11 93
2014 Full-time 37 41 11 8 3 0 0 79 10 3970
2014 Part-time 46 38 9 5 2 0 0 84 7 86

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 63 27 4 4 1 0 0 91 5 4192
2017 Part-time 69 27 2 2 1 0 0 96 3 95
2014 Full-time 63 27 4 4 1 0 0 91 5 3973
2014 Part-time 66 29 2 2 1 0 0 95 3 86

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 51 26 7 11 5 0 0 77 16 4203
2017 Part-time 58 20 11 8 2 0 2 79 10 95
2014 Full-time 50 26 7 12 5 0 0 76 17 3968
2014 Part-time 52 21 10 9 7 0 1 74 16 86

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 62 22 6 6 3 0 1 85 9 4199
2017 Part-time 63 24 7 3 3 0 1 87 6 95
2014 Full-time 64 21 5 6 3 0 1 85 9 3975
2014 Part-time 72 13 7 3 3 0 2 86 6 86

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 75 17 4 3 1 0 0 92 4 4193
2017 Part-time 77 17 1 3 2 0 0 94 5 94
2014 Full-time 74 16 4 3 2 0 1 91 5 3971
2014 Part-time 77 15 3 1 0 0 4 96 1 86

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 48 31 9 7 3 1 1 81 10 4199
2017 Part-time 48 30 10 4 2 3 3 83 6 95
2014 Full-time 46 32 10 7 3 1 1 79 10 3975
2014 Part-time 57 23 9 6 2 0 3 83 8 86

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 57 28 6 4 2 2 1 88 5 4189
2017 Part-time 54 28 4 5 0 4 5 90 6 95
2014 Full-time 57 28 6 4 1 3 1 89 5 3973
2014 Part-time 52 30 6 3 1 2 7 89 4 86

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 17 83 4193
2017 Part-time 15 85 94
2014 Full-time 18 82 3964
2014 Part-time 14 86 86

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 40 721
2017 Part-time 69 14
2014 Full-time 40 707
2014 Part-time 73 12

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 69 721
2017 Part-time 62 14
2014 Full-time 69 707
2014 Part-time 50 12

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 721
2017 Part-time 0 14
2014 Full-time 7 707
2014 Part-time 0 12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Part-time 0 14
2014 Full-time 0 707
2014 Part-time 0 12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 721
2017 Part-time 0 14
2014 Full-time 3 707
2014 Part-time 0 12

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 721
2017 Part-time 0 14
2014 Full-time 5 707
2014 Part-time 0 12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 3 721
2017 Part-time 0 14
2014 Full-time 4 707
2014 Part-time 0 12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Full-time 45 723
2014 Full-time 42 708

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Full-time 42 723
2017 Part-time 37 14
2014 Full-time 43 708
2014 Part-time 33 12

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Full-time 44 723
2017 Part-time 45 14
2014 Full-time 45 708

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Full-time 38 723
2017 Part-time 38 14
2014 Full-time 37 708

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Full-time 33 723
2014 Full-time 33 708

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Full-time 55 723
2017 Part-time 74 14
2014 Full-time 56 708
2014 Part-time 49 12

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Full-time 33 723
2014 Full-time 34 708

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 723
2017 Part-time 0 14
2014 Full-time 1 708
2014 Part-time 0 12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 723
2017 Part-time 0 14
2014 Full-time 7 708

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 723
2017 Part-time 0 14
2014 Full-time 12 708

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Full-time 48 723
2017 Part-time 38 14
2014 Full-time 47 708
2014 Part-time 36 12

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Full-time 30 723
2014 Full-time 30 708

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 723
2014 Full-time 12 708

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 55 723
2017 Part-time 57 14
2014 Full-time 55 709
2014 Part-time 50 12

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Full-time 30 723
2017 Part-time 39 14
2014 Full-time 29 709

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 723
2014 Full-time 18 709

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 723
2014 Full-time 16 709

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 723
2017 Part-time 0 14
2014 Full-time 11 709
2014 Part-time 0 12

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 723
2017 Part-time 0 14
2014 Full-time 6 709
2014 Part-time 0 12

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 723
2014 Full-time 15 709

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 723
2014 Full-time 13 709

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 23 723
2017 Part-time 37 14
2014 Full-time 22 709

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 678
2014 Full-time 10 663

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Full-time 19 678
2014 Full-time 18 663

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 678
2014 Full-time 10 663

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 678
2014 Full-time 6 663
2014 Part-time 0 12

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 678
2014 Full-time 12 663
2014 Part-time 0 12

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 678
2014 Full-time 12 663

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 18 678
2014 Full-time 15 663

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 678
2014 Full-time 10 663

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 678
2014 Full-time 12 663
2014 Part-time 0 12

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 33 678
2014 Full-time 28 663

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 14 678
2014 Full-time 14 663

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 50 678
2017 Part-time 68 14
2014 Full-time 49 663

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 678
2017 Part-time 0 14
2014 Full-time 1 663
2014 Part-time 0 12

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 52 678
2017 Part-time 49 14
2014 Full-time 52 663

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 678
2017 Part-time 0 14

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 14 678
2014 Full-time 12 663
2014 Part-time 0 12

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 93 7 723
2017 Part-time 81 19 14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 10 16 19 9 8 28 10 42 27 4197
2017 Part-time 14 9 12 4 4 49 8 55 18 95
2014 Full-time 10 16 21 8 8 31 8 41 25 3973
2014 Part-time 11 18 15 8 2 26 20 53 19 86

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 28 21 9 6 16 3 56 19 4196
2017 Part-time 16 27 16 6 4 28 3 62 15 95
2014 Full-time 15 27 23 8 6 19 2 53 18 3970
2014 Part-time 12 32 19 7 3 22 4 60 14 86

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 9 91 4187
2017 Part-time 4 96 94
2014 Full-time 8 92 3965
2014 Part-time 8 92 84

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 34 390
2014 Full-time 30 312

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 85 390
2014 Full-time 82 312

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 390
2014 Full-time 2 312

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 Full-time 0 312

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 390
2014 Full-time 5 312

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 390
2014 Full-time 6 312

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 390
2014 Full-time 12 312

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Full-time 20 392
2014 Full-time 15 313

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Full-time 22 392
2014 Full-time 20 313

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 392
2014 Full-time 8 313

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 392
2014 Full-time 6 313

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Full-time 28 392
2014 Full-time 29 313

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Full-time 35 392
2014 Full-time 26 313

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Full-time 3 392
2014 Full-time 5 313

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 392
2014 Full-time 9 313

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Full-time 20 392
2014 Full-time 17 313

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 392
2014 Full-time 8 313

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 392
2014 Full-time 33 313

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 28 393
2014 Full-time 26 313

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 393
2014 Full-time 13 313

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 393
2014 Full-time 11 313

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 393
2014 Full-time 16 313

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 393
2014 Full-time 7 313

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 393
2014 Full-time 5 313

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 393
2014 Full-time 7 313

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 393
2014 Full-time 9 313

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 53 393
2014 Full-time 56 313

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 372
2014 Full-time 4 298

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Full-time 17 372
2014 Full-time 12 298

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Full-time 3 372
2014 Full-time 2 298

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 372

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 372
2014 Full-time 2 298

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 372
2014 Full-time 4 298

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 372
2014 Full-time 12 298

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 372
2014 Full-time 12 298

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 372
2014 Full-time 6 298

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 372
2014 Full-time 23 298

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 372
2014 Full-time 13 298

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 48 372
2014 Full-time 47 298

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 372
2014 Full-time 2 298

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 60 372
2014 Full-time 66 298

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 372

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 372
2014 Full-time 14 298

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 93 7 390

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 11 16 20 4 4 37 8 49 15 4198
2017 Part-time 13 11 13 0 3 55 6 62 6 95
2014 Full-time 11 16 21 4 3 39 7 49 13 3974
2014 Part-time 5 17 20 3 0 36 19 50 7 86

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 31 19 5 4 19 2 65 11 4194
2017 Part-time 21 33 14 3 4 21 4 72 10 95
2014 Full-time 19 29 21 4 3 22 2 63 10 3968
2014 Part-time 14 31 17 3 0 27 8 68 5 86

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 15 85 4187
2017 Part-time 12 88 94
2014 Full-time 12 88 3966
2014 Part-time 15 85 86

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 71 29 616
2017 Part-time 85 15 13
2014 Full-time 70 30 457
2014 Part-time 80 20 15

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 38 6 7 4 1 0 82 12 441
2017 Part-time 41 34 17 0 8 0 0 75 8 11
2014 Full-time 48 34 7 8 2 1 1 83 10 323
2014 Part-time 48 52 0 0 0 0 0 100 0 12

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 21 47 10 7 3 2 10 78 11 4199
2017 Part-time 11 30 11 13 5 9 20 58 26 94
2014 Full-time 21 51 11 6 2 1 8 80 8 3973
2014 Part-time 15 34 6 5 4 7 28 76 15 86

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 6 17 22 11 8 24 12 36 29 4194
2017 Part-time 6 15 14 3 5 34 23 48 20 94
2014 Full-time 6 19 22 12 9 20 12 36 31 3972
2014 Part-time 5 16 16 7 4 18 33 44 23 86

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 31 12 4 2 11 10 77 8 4200
2017 Part-time 23 23 10 2 1 24 17 79 4 95
2014 Full-time 28 34 13 5 2 10 9 76 8 3972
2014 Part-time 21 23 11 3 0 11 30 76 5 86

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 21 31 16 6 3 13 10 68 12 4200
2017 Part-time 20 22 12 3 3 23 17 70 10 95
2014 Full-time 18 33 17 8 3 12 9 64 14 3971
2014 Part-time 14 26 10 4 1 15 30 73 9 86
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 49 30 9 6 5 1 0 80 11 4199
2017 Part-time 56 27 7 7 3 0 1 84 10 95

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 51 27 10 4 5 2 0 80 9 4201
2017 Part-time 63 16 8 3 5 6 0 84 8 95

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 37 19 13 9 7 0 56 24 4196
2017 Part-time 13 34 23 4 11 15 0 56 17 94

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 11 35 21 20 11 2 0 47 31 4197
2017 Part-time 16 32 22 14 9 6 0 51 25 95

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 22 21 16 21 0 2 41 38 4190
2017 Part-time 13 24 20 14 25 0 3 39 40 95

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 11 22 30 21 15 0 1 34 36 4194
2017 Part-time 22 35 27 9 4 0 3 59 14 95

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 26 27 20 12 0 1 40 32 4193
2017 Part-time 31 26 25 11 3 2 2 59 15 95

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 22 24 21 18 1 2 35 40 4190
2017 Part-time 19 30 21 16 9 3 3 51 27 95

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 27 20 12 9 1 5 56 23 4186
2017 Part-time 50 19 10 4 2 3 12 81 7 95

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 19 27 25 16 12 0 1 47 28 4190
2017 Part-time 32 29 20 12 5 0 2 62 17 95

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 32 25 13 7 1 1 55 20 4186
2017 Part-time 27 40 16 7 5 4 1 70 13 95

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 32 27 15 8 0 1 50 23 4187
2017 Part-time 23 32 26 7 5 3 3 59 13 95

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 21 32 24 14 8 0 1 54 22 4185
2017 Part-time 22 40 18 11 5 2 3 65 17 95

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 30 25 14 7 0 2 54 21 4174
2017 Part-time 29 34 19 9 3 3 3 67 12 95

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 48 25 15 7 4 0 2 75 10 4192
2017 Part-time 58 21 7 6 5 0 3 81 12 95

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 70 12 6 4 3 1 4 86 8 4191
2017 Part-time 76 11 3 3 2 0 5 92 5 95

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 56 26 9 4 2 0 2 84 7 4194
2017 Part-time 64 23 2 4 2 0 4 91 7 93

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 56 20 10 6 5 0 2 78 11 4186
2017 Part-time 69 17 2 4 3 0 5 91 7 95

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 51 16 7 3 1 0 22 87 5 4184
2017 Part-time 68 6 1 0 0 0 26 99 0 94

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 66 19 6 2 1 1 6 91 2 4172
2017 Part-time 78 9 1 0 0 1 10 98 0 95

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 69 12 5 4 5 1 5 85 10 4196
2017 Part-time 52 12 9 12 6 1 8 70 20 95

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 54 25 12 4 2 0 3 83 5 4184
2017 Part-time 55 20 13 6 1 1 5 80 7 95

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 7 24 43 18 7 0 0 32 25 4202
2017 Part-time 15 34 36 9 6 0 0 50 15 95

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 9 21 41 20 8 0 1 29 30 4190
2017 Part-time 6 11 32 30 20 1 0 51 17 94
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 23 21 14 16 4 1 23 77 4200
2017 Part-time 22 16 25 9 26 1 1 23 77 95

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 24 3083
2017 Part-time 32 74

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 36 3083
2017 Part-time 38 74

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 3083
2017 Part-time 49 74

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 52 3083
2017 Part-time 16 74

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 3083
2017 Part-time 6 74

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 39 3083
2017 Part-time 37 74

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Full-time 3 41 22 12 6 17 3031
2017 Part-time 7 45 18 7 3 19 71

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 6 16 16 19 33 2 8 24 58 3088
2017 Part-time 8 25 20 13 28 4 2 34 44 75

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 3 7 11 17 55 2 6 11 78 3085
2017 Part-time 6 11 15 16 47 1 4 18 66 74
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