2017 Public Service Employee Survey Results by Theme for EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Global Affairs Canada 38 42 9 6 4 0 0 81 10 4307
2017 EGM - Europe, Middle East and Maghreb 43 40 9 4 4 0 0 84 8 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 45 39 10 3 3 0 0 83 6 31

Question 15. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Global Affairs Canada 29 39 14 11 7 0 0 68 18 4304
2017 EGM - Europe, Middle East and Maghreb 25 39 15 12 10 0 0 64 21 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 29 39 17 13 3 0 0 67 16 31

Question 16. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Global Affairs Canada 53 35 8 3 1 0 0 88 4 4293
2017 EGM - Europe, Middle East and Maghreb 58 33 6 2 1 0 0 91 3 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 58 29 13 0 0 0 0 87 0 31

Question 20. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Global Affairs Canada 43 40 9 5 3 0 0 83 8 4291
2017 EGM - Europe, Middle East and Maghreb 47 36 9 4 3 0 0 84 7 338
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 54 29 13 0 3 0 0 84 3 31

Question 58. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Global Affairs Canada 27 34 21 12 6 1 0 61 18 4297
2017 EGM - Europe, Middle East and Maghreb 19 37 20 16 7 1 0 56 23 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 32 20 29 0 3 0 50 30 31

Question 59. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Global Affairs Canada 26 38 18 12 6 0 0 64 18 4304
2017 EGM - Europe, Middle East and Maghreb 17 40 21 14 7 0 0 58 22 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 13 32 33 19 3 0 0 45 22 31

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Global Affairs Canada 34 31 15 9 6 3 1 68 16 4297
2017 EGM - Europe, Middle East and Maghreb 32 35 13 9 6 4 1 71 16 338
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 26 35 20 10 3 6 0 65 14 31
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Global Affairs Canada 42 34 11 6 5 3 1 78 11 4308
2017 EGM - Europe, Middle East and Maghreb 38 37 12 6 5 2 0 76 11 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 58 26 6 7 3 0 0 84 10 31

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Global Affairs Canada 39 36 10 8 5 1 0 76 13 4310
2017 EGM - Europe, Middle East and Maghreb 37 36 11 9 7 1 0 73 16 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 58 20 3 10 10 0 0 78 19 31

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Global Affairs Canada 45 29 11 8 5 1 0 75 13 4300
2017 EGM - Europe, Middle East and Maghreb 37 32 11 12 8 1 0 69 20 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 64 20 7 6 3 0 0 84 10 31

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Global Affairs Canada 25 35 17 10 6 7 0 65 17 4302
2017 EGM - Europe, Middle East and Maghreb 22 35 17 14 7 6 0 60 22 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 20 45 16 13 3 3 0 67 16 31

Question 41. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Global Affairs Canada 21 35 20 13 8 2 0 58 22 4307
2017 EGM - Europe, Middle East and Maghreb 16 36 19 17 10 2 0 53 28 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 46 19 16 3 0 0 62 19 31

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Global Affairs Canada 13 30 23 19 10 5 0 45 30 4301
2017 EGM - Europe, Middle East and Maghreb 9 28 24 25 13 2 0 38 38 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 33 20 19 9 3 0 51 29 31

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Global Affairs Canada 14 27 20 18 15 6 0 44 35 4304
2017 EGM - Europe, Middle East and Maghreb 10 24 22 18 21 5 0 36 41 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 19 36 6 13 10 0 39 21 31

Question 44. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Global Affairs Canada 13 32 20 20 12 3 0 47 33 4303
2017 EGM - Europe, Middle East and Maghreb 9 33 23 20 14 1 0 43 34 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 36 19 16 10 3 0 54 26 31
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Global Affairs Canada 25 38 16 13 7 0 0 64 21 4306
2017 EGM - Europe, Middle East and Maghreb 21 37 16 18 9 0 0 57 27 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 35 29 16 16 3 0 0 64 19 31

Question 13. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Global Affairs Canada 26 44 14 11 5 0 0 70 16 4307
2017 EGM - Europe, Middle East and Maghreb 26 45 14 13 3 0 0 70 16 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 32 35 20 6 6 0 0 68 12 31

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Global Affairs Canada 11 24 18 17 11 15 4 43 34 4302
2017 EGM - Europe, Middle East and Maghreb 11 31 14 17 16 6 4 48 37 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 0 27 21 6 23 19 3 34 38 30

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Global Affairs Canada 33 38 12 10 6 1 1 72 16 4311
2017 EGM - Europe, Middle East and Maghreb 28 36 12 13 10 1 0 65 23 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 39 42 3 10 6 0 0 81 16 31

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Global Affairs Canada 19 38 17 12 4 3 7 62 19 1625
2017 EGM - Europe, Middle East and Maghreb 15 38 14 13 8 3 8 60 24 220
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 42 8 0 8 25 0 78 11 12

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Global Affairs Canada 32 38 11 10 6 2 1 72 17 4299
2017 EGM - Europe, Middle East and Maghreb 32 42 7 13 5 0 0 74 18 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 25 39 13 19 3 0 0 64 23 31

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Global Affairs Canada 28 31 13 10 7 9 2 67 19 4306
2017 EGM - Europe, Middle East and Maghreb 30 30 14 11 7 5 2 65 19 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 13 34 17 10 10 16 0 56 24 30

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Global Affairs Canada 23 40 13 15 8 0 0 63 23 4304
2017 EGM - Europe, Middle East and Maghreb 15 44 12 21 8 0 0 59 29 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 42 7 26 9 0 0 58 35 31

Question 6. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Global Affairs Canada 48 36 8 5 3 0 0 84 8 4304
2017 EGM - Europe, Middle East and Maghreb 55 29 8 5 2 0 0 85 7 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 67 13 14 3 3 0 0 80 7 31

Question 7. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Global Affairs Canada 50 36 6 5 3 0 0 86 8 4305
2017 EGM - Europe, Middle East and Maghreb 53 33 6 3 5 0 0 86 8 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 57 23 14 0 7 0 0 80 7 31

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Global Affairs Canada 15 29 16 19 18 2 0 45 38 4304
2017 EGM - Europe, Middle East and Maghreb 7 20 19 23 30 1 0 27 53 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 13 20 13 22 31 0 0 33 53 31

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Global Affairs Canada 12 22 13 19 30 2 2 35 51 4302
2017 EGM - Europe, Middle East and Maghreb 8 19 9 20 43 1 1 27 64 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 7 29 7 13 44 0 0 36 57 31

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Global Affairs Canada 31 42 12 10 5 0 0 74 14 4291
2017 EGM - Europe, Middle East and Maghreb 31 44 13 7 5 0 0 75 13 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 29 32 20 13 6 0 0 61 19 31

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Global Affairs Canada 33 37 14 10 5 0 0 70 16 4294
2017 EGM - Europe, Middle East and Maghreb 30 39 14 11 7 0 0 69 17 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 26 55 10 6 3 0 0 81 9 31

Question 19. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Global Affairs Canada 31 39 15 10 4 0 0 70 15 4295
2017 EGM - Europe, Middle East and Maghreb 26 41 17 11 4 0 0 67 15 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 26 52 10 3 9 0 0 78 13 31

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Global Affairs Canada 14 37 26 13 6 4 0 53 21 4299
2017 EGM - Europe, Middle East and Maghreb 11 31 29 20 7 2 0 43 27 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 10 41 33 13 3 0 0 51 16 31

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Global Affairs Canada 32 34 12 13 7 1 0 67 21 4305
2017 EGM - Europe, Middle East and Maghreb 17 39 13 18 12 0 0 56 30 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 19 26 20 25 9 0 0 46 34 31

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Global Affairs Canada 26 26 11 13 11 2 12 60 27 4304
2017 EGM - Europe, Middle East and Maghreb 19 26 8 16 15 0 16 54 37 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 20 20 7 32 16 3 3 43 50 31

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Global Affairs Canada 24 35 19 13 8 0 1 60 21 4310
2017 EGM - Europe, Middle East and Maghreb 14 27 23 20 16 0 0 41 36 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 23 30 35 3 9 0 0 53 12 31

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Global Affairs Canada 35 26 10 8 6 6 8 72 16 4305
2017 EGM - Europe, Middle East and Maghreb 27 26 14 7 7 4 15 66 17 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 17 39 13 19 3 3 6 61 25 31

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Public Service 26 40 34 174196
2017 Global Affairs Canada 37 35 28 4310
2017 EGM - Europe, Middle East and Maghreb 36 43 21 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 31 39 30 31

Question 62. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Global Affairs Canada 10 47 21 6 9 7 1573
2017 EGM - Europe, Middle East and Maghreb 14 54 11 11 3 7 124
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 0 60 31 0 0 10 10
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Global Affairs Canada 41 42 9 5 3 0 0 83 8 4308
2017 EGM - Europe, Middle East and Maghreb 41 44 9 4 2 0 0 85 6 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 48 32 20 0 0 0 0 80 0 31

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Global Affairs Canada 19 46 18 11 5 1 0 65 16 4299
2017 EGM - Europe, Middle East and Maghreb 15 45 20 16 5 0 0 59 20 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 19 33 35 6 6 0 0 52 13 31

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Global Affairs Canada 10 26 38 17 6 1 3 24 38 4283
2017 EGM - Europe, Middle East and Maghreb 8 25 43 18 4 0 2 23 34 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 7 49 29 16 0 0 0 16 55 31

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Global Affairs Canada 11 21 32 21 9 2 3 32 34 4278
2017 EGM - Europe, Middle East and Maghreb 8 22 40 21 5 1 2 27 32 338
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 7 37 31 19 3 3 0 23 45 31

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Global Affairs Canada 23 28 28 12 5 1 2 18 53 4291
2017 EGM - Europe, Middle East and Maghreb 18 33 30 15 2 0 1 18 52 338
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 42 32 10 0 0 0 10 58 31

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Global Affairs Canada 14 26 34 17 7 1 2 24 41 4282
2017 EGM - Europe, Middle East and Maghreb 17 29 38 12 3 0 1 15 46 338
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 42 32 3 6 0 0 10 58 31

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Global Affairs Canada 24 28 26 12 6 2 3 19 54 4295
2017 EGM - Europe, Middle East and Maghreb 32 31 26 6 3 1 1 9 64 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 22 39 26 3 10 0 0 13 61 31

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Global Affairs Canada 15 25 30 17 8 2 4 26 42 4284
2017 EGM - Europe, Middle East and Maghreb 9 20 38 23 7 0 2 31 30 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 9 30 48 13 0 0 0 13 39 31

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Global Affairs Canada 21 28 31 12 5 1 2 18 50 4296
2017 EGM - Europe, Middle East and Maghreb 27 33 31 6 1 0 1 8 61 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 13 48 36 0 3 0 0 3 61 31

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Global Affairs Canada 43 33 9 8 6 1 0 77 14 4303
2017 EGM - Europe, Middle East and Maghreb 42 35 7 9 6 1 1 78 15 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 35 49 3 6 7 0 0 83 13 31

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Global Affairs Canada 47 38 6 6 2 0 0 85 8 4297
2017 EGM - Europe, Middle East and Maghreb 42 40 8 7 3 0 0 82 10 337
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 42 40 14 3 0 0 0 82 3 30

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Global Affairs Canada 31 39 16 5 3 5 1 74 9 4302
2017 EGM - Europe, Middle East and Maghreb 30 40 18 6 3 3 1 72 9 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 26 31 27 6 7 0 3 58 13 30

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Global Affairs Canada 30 44 13 8 3 2 0 75 11 4302
2017 EGM - Europe, Middle East and Maghreb 23 44 16 12 3 1 0 68 15 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 26 52 10 3 6 3 0 80 10 31

Question 57. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Global Affairs Canada 35 42 12 7 4 0 0 77 11 4302
2017 EGM - Europe, Middle East and Maghreb 24 43 14 13 6 0 0 67 18 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 23 48 13 13 3 0 0 72 16 31

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Global Affairs Canada 25 33 14 10 7 5 6 65 19 4309
2017 EGM - Europe, Middle East and Maghreb 25 34 13 11 8 4 5 65 21 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 22 32 13 13 6 10 3 62 22 31

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Global Affairs Canada 36 44 12 3 2 3 0 82 5 4297
2017 EGM - Europe, Middle East and Maghreb 40 44 9 3 1 2 0 86 5 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 38 46 10 3 0 3 0 87 3 31

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Global Affairs Canada 33 38 10 9 5 3 1 74 15 4302
2017 EGM - Europe, Middle East and Maghreb 39 40 11 5 4 1 0 79 10 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 29 36 19 13 3 0 0 64 16 31

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Global Affairs Canada 22 33 20 12 6 5 1 59 20 4300
2017 EGM - Europe, Middle East and Maghreb 30 36 17 11 4 2 0 68 15 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 19 35 13 17 9 7 0 58 28 31

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Global Affairs Canada 12 20 17 16 18 12 5 39 40 4296
2017 EGM - Europe, Middle East and Maghreb 11 22 17 14 23 7 6 38 42 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 10 17 29 10 25 6 3 29 39 31

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Global Affairs Canada 27 50 6 13 4 0 0 77 17 4308
2017 EGM - Europe, Middle East and Maghreb 15 57 6 17 5 0 0 72 22 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 26 49 3 19 3 0 0 75 22 31

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Global Affairs Canada 35 38 7 13 6 0 0 74 19 4307
2017 EGM - Europe, Middle East and Maghreb 32 40 5 16 7 0 0 72 23 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 29 45 6 19 0 0 0 74 19 31

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Global Affairs Canada 38 41 9 9 3 0 0 79 12 4297
2017 EGM - Europe, Middle East and Maghreb 33 43 9 11 4 0 0 76 14 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 26 45 3 19 3 3 0 73 23 31

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Global Affairs Canada 63 27 4 4 1 0 0 91 5 4299
2017 EGM - Europe, Middle East and Maghreb 62 30 4 3 1 1 0 93 4 337
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 63 34 0 0 3 0 0 97 3 31

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Global Affairs Canada 52 25 7 10 5 0 0 77 16 4310
2017 EGM - Europe, Middle East and Maghreb 52 21 6 15 6 0 0 73 21 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 57 27 3 7 6 0 0 84 13 31

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Global Affairs Canada 62 23 6 6 3 0 1 85 9 4306
2017 EGM - Europe, Middle East and Maghreb 61 20 7 8 3 0 1 82 11 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 57 26 3 3 10 0 0 84 13 31

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Global Affairs Canada 75 17 4 3 1 0 0 92 4 4299
2017 EGM - Europe, Middle East and Maghreb 74 17 2 6 1 0 0 91 7 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 83 17 0 0 0 0 0 100 0 31

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Global Affairs Canada 48 31 9 7 3 1 2 81 10 4306
2017 EGM - Europe, Middle East and Maghreb 48 27 9 10 5 1 1 76 15 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 48 30 6 7 10 0 0 77 17 31

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Global Affairs Canada 57 28 6 4 2 2 2 88 5 4296
2017 EGM - Europe, Middle East and Maghreb 58 25 5 6 3 2 1 86 9 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 64 26 7 0 3 0 0 90 3 31

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 18 82 173948
2017 Global Affairs Canada 17 83 4299
2017 EGM - Europe, Middle East and Maghreb 23 77 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 22 78 31

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 51 30018
2017 Global Affairs Canada 41 737
2017 EGM - Europe, Middle East and Maghreb 43 78

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 63 30018
2017 Global Affairs Canada 69 737
2017 EGM - Europe, Middle East and Maghreb 61 78

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30018
2017 Global Affairs Canada 8 737
2017 EGM - Europe, Middle East and Maghreb 8 78

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 5 30018

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 6 30018
2017 Global Affairs Canada 4 737
2017 EGM - Europe, Middle East and Maghreb 7 78

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30018
2017 Global Affairs Canada 6 737
2017 EGM - Europe, Middle East and Maghreb 14 78

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 4 30018
2017 Global Affairs Canada 3 737

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Global Affairs Canada 44 739
2017 EGM - Europe, Middle East and Maghreb 48 78

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Organization
(%)		 Total responses
2017 Public Service 40 30045
2017 Global Affairs Canada 42 739
2017 EGM - Europe, Middle East and Maghreb 36 78

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Organization
(%)		 Total responses
2017 Public Service 45 30045
2017 Global Affairs Canada 44 739
2017 EGM - Europe, Middle East and Maghreb 44 78

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Global Affairs Canada 38 739
2017 EGM - Europe, Middle East and Maghreb 40 78

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Organization
(%)		 Total responses
2017 Public Service 30 30045
2017 Global Affairs Canada 32 739
2017 EGM - Europe, Middle East and Maghreb 27 78

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Organization
(%)		 Total responses
2017 Public Service 57 30045
2017 Global Affairs Canada 56 739
2017 EGM - Europe, Middle East and Maghreb 58 78

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Organization
(%)		 Total responses
2017 Public Service 36 30045
2017 Global Affairs Canada 32 739
2017 EGM - Europe, Middle East and Maghreb 39 78

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Organization
(%)		 Total responses
2017 Public Service 2 30045
2017 Global Affairs Canada 1 739
2017 EGM - Europe, Middle East and Maghreb 0 78

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2017 Public Service 10 30045
2017 Global Affairs Canada 8 739
2017 EGM - Europe, Middle East and Maghreb 10 78

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Organization
(%)		 Total responses
2017 Public Service 13 30045
2017 Global Affairs Canada 12 739
2017 EGM - Europe, Middle East and Maghreb 9 78

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Organization
(%)		 Total responses
2017 Public Service 48 30045
2017 Global Affairs Canada 48 739
2017 EGM - Europe, Middle East and Maghreb 45 78

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30045
2017 Global Affairs Canada 30 739
2017 EGM - Europe, Middle East and Maghreb 41 78

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30045
2017 Global Affairs Canada 12 739
2017 EGM - Europe, Middle East and Maghreb 11 78

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 52 30031
2017 Global Affairs Canada 55 739
2017 EGM - Europe, Middle East and Maghreb 60 78

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30031
2017 Global Affairs Canada 31 739
2017 EGM - Europe, Middle East and Maghreb 23 78

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30031
2017 Global Affairs Canada 15 739
2017 EGM - Europe, Middle East and Maghreb 14 78

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 22 30031
2017 Global Affairs Canada 15 739
2017 EGM - Europe, Middle East and Maghreb 10 78

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Global Affairs Canada 11 739
2017 EGM - Europe, Middle East and Maghreb 8 78

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30031
2017 Global Affairs Canada 6 739
2017 EGM - Europe, Middle East and Maghreb 7 78

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30031
2017 Global Affairs Canada 14 739
2017 EGM - Europe, Middle East and Maghreb 8 78

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Global Affairs Canada 13 739
2017 EGM - Europe, Middle East and Maghreb 17 78

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 25 30031
2017 Global Affairs Canada 23 739
2017 EGM - Europe, Middle East and Maghreb 18 78

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Global Affairs Canada 8 694
2017 EGM - Europe, Middle East and Maghreb 8 73

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 17 27791
2017 Global Affairs Canada 19 694
2017 EGM - Europe, Middle East and Maghreb 20 73

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Global Affairs Canada 9 694
2017 EGM - Europe, Middle East and Maghreb 7 73

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 27791
2017 Global Affairs Canada 6 694

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Global Affairs Canada 11 694
2017 EGM - Europe, Middle East and Maghreb 18 73

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 27791
2017 Global Affairs Canada 11 694
2017 EGM - Europe, Middle East and Maghreb 16 73

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Global Affairs Canada 18 694

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Global Affairs Canada 11 694

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Global Affairs Canada 12 694

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 26 27791
2017 Global Affairs Canada 33 694
2017 EGM - Europe, Middle East and Maghreb 35 73

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Global Affairs Canada 14 694
2017 EGM - Europe, Middle East and Maghreb 13 73

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 45 27791
2017 Global Affairs Canada 50 694
2017 EGM - Europe, Middle East and Maghreb 52 73

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 27791
2017 Global Affairs Canada 2 694
2017 EGM - Europe, Middle East and Maghreb 0 73

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 53 27791
2017 Global Affairs Canada 52 694
2017 EGM - Europe, Middle East and Maghreb 55 73

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 27791
2017 Global Affairs Canada 2 694

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 27791
2017 Global Affairs Canada 14 694
2017 EGM - Europe, Middle East and Maghreb 17 73

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 30021
2017 Global Affairs Canada 93 7 739
2017 EGM - Europe, Middle East and Maghreb 96 4 78

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Global Affairs Canada 10 16 19 8 8 29 10 42 27 4304
2017 EGM - Europe, Middle East and Maghreb 9 17 21 10 10 23 10 40 29 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 10 13 20 9 6 39 3 39 27 31

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Global Affairs Canada 17 28 21 9 6 16 3 56 19 4303
2017 EGM - Europe, Middle East and Maghreb 17 31 24 10 8 10 1 53 20 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 19 29 3 10 23 0 46 16 31

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 8 92 173800
2017 Global Affairs Canada 9 91 4293
2017 EGM - Europe, Middle East and Maghreb 13 87 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 84 31

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 38 13842
2017 Global Affairs Canada 35 397
2017 EGM - Europe, Middle East and Maghreb 39 43

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 79 13842
2017 Global Affairs Canada 84 397
2017 EGM - Europe, Middle East and Maghreb 79 43

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842
2017 Global Affairs Canada 5 397
2017 EGM - Europe, Middle East and Maghreb 12 43

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Global Affairs Canada 7 397
2017 EGM - Europe, Middle East and Maghreb 11 43

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13842
2017 Global Affairs Canada 6 397
2017 EGM - Europe, Middle East and Maghreb 27 43

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Global Affairs Canada 9 397
2017 EGM - Europe, Middle East and Maghreb 12 43

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Organization
(%)		 Total responses
2017 Public Service 24 13782
2017 Global Affairs Canada 21 398
2017 EGM - Europe, Middle East and Maghreb 19 43

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13782
2017 Global Affairs Canada 21 398
2017 EGM - Europe, Middle East and Maghreb 24 43

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Organization
(%)		 Total responses
2017 Public Service 14 13782
2017 Global Affairs Canada 11 398
2017 EGM - Europe, Middle East and Maghreb 11 43

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13782
2017 Global Affairs Canada 7 398

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Organization
(%)		 Total responses
2017 Public Service 25 13782
2017 Global Affairs Canada 28 398
2017 EGM - Europe, Middle East and Maghreb 16 43

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Organization
(%)		 Total responses
2017 Public Service 30 13782
2017 Global Affairs Canada 35 398
2017 EGM - Europe, Middle East and Maghreb 56 43

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13782
2017 Global Affairs Canada 3 398

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2017 Public Service 2 13782

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13782
2017 Global Affairs Canada 8 398
2017 EGM - Europe, Middle East and Maghreb 21 43

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Global Affairs Canada 20 398
2017 EGM - Europe, Middle East and Maghreb 27 43

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2017 Public Service 1 13782
2017 EGM - Europe, Middle East and Maghreb 0 43

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Global Affairs Canada 12 398

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2017 Public Service 0 13782
2017 EGM - Europe, Middle East and Maghreb 0 43

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 20 13782
2017 Global Affairs Canada 25 398
2017 EGM - Europe, Middle East and Maghreb 16 43

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 31 13844
2017 Global Affairs Canada 28 400
2017 EGM - Europe, Middle East and Maghreb 37 43

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13844
2017 Global Affairs Canada 16 400

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844
2017 Global Affairs Canada 10 400

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13844
2017 Global Affairs Canada 13 400

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844
2017 Global Affairs Canada 5 400

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13844
2017 Global Affairs Canada 5 400

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13844
2017 Global Affairs Canada 8 400
2017 EGM - Europe, Middle East and Maghreb 16 43

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13844
2017 Global Affairs Canada 6 400

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 48 13844
2017 Global Affairs Canada 53 400
2017 EGM - Europe, Middle East and Maghreb 44 43

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 12884
2017 Global Affairs Canada 5 379

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Global Affairs Canada 17 379
2017 EGM - Europe, Middle East and Maghreb 17 41

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 Global Affairs Canada 3 379
2017 EGM - Europe, Middle East and Maghreb 0 41

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Global Affairs Canada 1 379
2017 EGM - Europe, Middle East and Maghreb 0 41

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Global Affairs Canada 4 379

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 Global Affairs Canada 6 379

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 12884
2017 Global Affairs Canada 14 379

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Global Affairs Canada 10 379

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Global Affairs Canada 7 379

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 24 12884
2017 Global Affairs Canada 25 379
2017 EGM - Europe, Middle East and Maghreb 20 41

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Global Affairs Canada 13 379
2017 EGM - Europe, Middle East and Maghreb 12 41

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 44 12884
2017 Global Affairs Canada 48 379
2017 EGM - Europe, Middle East and Maghreb 53 41

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 12884
2017 Global Affairs Canada 2 379
2017 EGM - Europe, Middle East and Maghreb 0 41

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 61 12884
2017 Global Affairs Canada 60 379
2017 EGM - Europe, Middle East and Maghreb 66 41

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 12884
2017 Global Affairs Canada 2 379
2017 EGM - Europe, Middle East and Maghreb 0 41

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Global Affairs Canada 13 379
2017 EGM - Europe, Middle East and Maghreb 12 41

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 13875
2017 Global Affairs Canada 93 7 397
2017 EGM - Europe, Middle East and Maghreb 98 2 43

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Global Affairs Canada 11 16 20 4 4 37 8 50 15 4305
2017 EGM - Europe, Middle East and Maghreb 11 17 19 5 6 34 8 49 19 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 7 10 20 3 10 44 7 33 26 31

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Global Affairs Canada 20 31 19 5 4 19 3 66 11 4301
2017 EGM - Europe, Middle East and Maghreb 21 34 17 7 4 16 1 67 13 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 13 32 13 3 13 26 0 61 21 31

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 17 83 173939
2017 Global Affairs Canada 15 85 4293
2017 EGM - Europe, Middle East and Maghreb 11 89 339

Question 89. Were any measures taken to accommodate your needs?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 78 22 29537
2017 Global Affairs Canada 72 28 630
2017 EGM - Europe, Middle East and Maghreb 70 30 36

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Global Affairs Canada 43 38 6 7 5 1 0 82 12 453
2017 EGM - Europe, Middle East and Maghreb 45 32 0 12 11 0 0 77 23 25

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Global Affairs Canada 21 47 10 7 3 2 11 77 12 4305
2017 EGM - Europe, Middle East and Maghreb 17 50 11 4 2 2 15 80 7 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 19 55 13 3 7 3 0 76 10 31

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Global Affairs Canada 6 17 22 11 8 24 12 37 29 4300
2017 EGM - Europe, Middle East and Maghreb 5 16 21 12 13 18 14 31 38 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 3 19 32 6 16 13 10 30 29 31

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Global Affairs Canada 29 31 12 4 2 12 11 77 8 4307
2017 EGM - Europe, Middle East and Maghreb 26 30 10 5 4 10 16 75 12 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 38 32 10 6 3 9 0 78 11 31

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Global Affairs Canada 21 31 15 6 3 14 10 68 12 4307
2017 EGM - Europe, Middle East and Maghreb 17 28 17 8 4 11 16 61 16 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 32 29 13 10 3 13 0 70 15 31
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Global Affairs Canada 49 30 9 6 5 1 0 80 11 4306
2017 EGM - Europe, Middle East and Maghreb 42 34 8 8 7 1 1 76 15 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 55 26 10 3 6 0 0 81 10 31

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Global Affairs Canada 51 27 10 4 5 2 0 80 9 4308
2017 EGM - Europe, Middle East and Maghreb 44 29 11 4 9 2 0 75 13 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 58 26 7 3 6 0 0 84 10 31

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Global Affairs Canada 14 37 19 13 9 7 0 56 23 4302
2017 EGM - Europe, Middle East and Maghreb 16 36 20 15 9 4 0 54 25 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 9 32 20 10 13 17 0 50 27 31

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Global Affairs Canada 11 35 21 19 11 3 0 47 31 4304
2017 EGM - Europe, Middle East and Maghreb 12 29 19 24 14 1 0 41 39 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 3 23 16 42 12 3 0 27 56 31

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Global Affairs Canada 17 22 21 15 21 0 2 41 38 4297
2017 EGM - Europe, Middle East and Maghreb 19 27 23 12 16 0 3 47 29 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 13 13 30 13 32 0 0 26 45 31

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Global Affairs Canada 12 22 30 20 15 0 1 34 35 4301
2017 EGM - Europe, Middle East and Maghreb 5 16 29 29 20 0 0 22 50 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 6 23 26 19 26 0 0 29 45 31

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Global Affairs Canada 14 26 27 19 12 0 1 41 32 4300
2017 EGM - Europe, Middle East and Maghreb 8 25 28 22 16 0 1 33 38 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 10 26 23 19 22 0 0 35 41 31

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Global Affairs Canada 13 22 24 21 18 1 2 36 39 4297
2017 EGM - Europe, Middle East and Maghreb 8 18 30 27 16 0 0 26 44 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 6 23 13 39 19 0 0 29 57 31

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Global Affairs Canada 27 27 20 12 9 1 5 57 22 4293
2017 EGM - Europe, Middle East and Maghreb 10 27 24 21 16 0 2 38 38 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 29 20 16 12 0 7 49 30 31

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Global Affairs Canada 20 27 25 16 11 0 1 47 27 4297
2017 EGM - Europe, Middle East and Maghreb 9 25 29 19 17 0 1 34 37 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 17 26 25 13 15 0 3 45 29 31

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Global Affairs Canada 22 32 24 13 7 1 1 55 20 4293
2017 EGM - Europe, Middle East and Maghreb 15 36 27 13 7 0 1 52 21 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 23 29 25 9 10 0 3 54 20 31

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Global Affairs Canada 17 32 27 14 8 1 1 50 23 4294
2017 EGM - Europe, Middle East and Maghreb 13 35 29 15 7 0 1 48 22 338
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 16 33 26 19 6 0 0 49 25 31

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Global Affairs Canada 21 32 24 14 7 0 1 54 22 4292
2017 EGM - Europe, Middle East and Maghreb 16 33 29 14 7 0 1 50 21 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 23 25 36 6 9 0 0 48 16 31

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Global Affairs Canada 23 30 24 14 7 0 2 54 21 4281
2017 EGM - Europe, Middle East and Maghreb 16 22 27 22 12 0 1 38 34 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 20 45 13 19 3 0 0 65 22 31

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Global Affairs Canada 49 25 15 6 4 0 2 75 10 4299
2017 EGM - Europe, Middle East and Maghreb 40 31 15 7 6 0 1 72 13 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 49 32 13 3 3 0 0 80 7 31

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Global Affairs Canada 70 12 6 4 3 1 4 86 8 4298
2017 EGM - Europe, Middle East and Maghreb 66 15 6 6 3 1 2 84 10 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 71 16 7 3 3 0 0 87 6 31

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Global Affairs Canada 56 26 9 4 2 0 2 84 7 4299
2017 EGM - Europe, Middle East and Maghreb 51 26 13 4 5 1 1 79 9 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 63 23 13 0 0 0 0 87 0 31

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Global Affairs Canada 56 20 10 6 5 0 2 78 11 4293
2017 EGM - Europe, Middle East and Maghreb 54 19 13 6 6 0 1 75 12 338
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 58 16 10 6 7 0 3 77 13 31

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Global Affairs Canada 52 16 6 3 1 0 22 87 5 4290
2017 EGM - Europe, Middle East and Maghreb 42 25 10 5 2 0 16 80 8 339
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 42 16 10 0 0 0 33 86 0 31

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Global Affairs Canada 66 19 6 2 1 1 6 91 2 4279
2017 EGM - Europe, Middle East and Maghreb 58 25 8 3 0 1 4 88 3 336
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 68 19 3 3 0 0 7 93 3 31

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Global Affairs Canada 68 12 5 4 5 1 5 85 10 4303
2017 EGM - Europe, Middle East and Maghreb 74 8 5 4 4 0 5 86 9 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 58 9 10 10 6 0 7 72 17 31

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Global Affairs Canada 54 25 12 4 2 0 3 83 5 4290
2017 EGM - Europe, Middle East and Maghreb 54 29 12 1 1 0 3 86 2 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 60 26 10 0 0 0 3 89 0 31

Question 84. Overall, my level of work-related stress is
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Global Affairs Canada 8 25 42 17 7 0 0 32 25 4309
2017 EGM - Europe, Middle East and Maghreb 3 19 48 21 9 0 0 23 29 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 3 27 45 19 6 0 0 30 25 31

Question 85. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Global Affairs Canada 9 21 41 20 8 0 1 29 29 4296
2017 EGM - Europe, Middle East and Maghreb 11 24 45 15 4 0 0 20 35 337
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 6 26 45 20 3 0 0 23 32 31
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Global Affairs Canada 22 23 21 14 16 4 1 23 77 4307
2017 EGM - Europe, Middle East and Maghreb 24 26 22 11 13 4 0 25 75 340
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 32 23 13 13 19 0 0 32 68 31

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 22 111807
2017 Global Affairs Canada 24 3164
2017 EGM - Europe, Middle East and Maghreb 15 244
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 33 21

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 34 111807
2017 Global Affairs Canada 36 3164
2017 EGM - Europe, Middle East and Maghreb 23 244
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 42 21

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 18 111807
2017 Global Affairs Canada 16 3164
2017 EGM - Europe, Middle East and Maghreb 12 244
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 28 21

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2017 Public Service 47 111807
2017 Global Affairs Canada 51 3164
2017 EGM - Europe, Middle East and Maghreb 61 244
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 41 21

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2017 Public Service 6 111807
2017 Global Affairs Canada 9 3164
2017 EGM - Europe, Middle East and Maghreb 9 244
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 14 21

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 40 111807
2017 Global Affairs Canada 39 3164
2017 EGM - Europe, Middle East and Maghreb 42 244
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 57 21

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Global Affairs Canada 3 41 22 12 5 17 3108
2017 EGM - Europe, Middle East and Maghreb 3 40 21 13 7 16 238
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 5 34 14 9 15 23 21

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Global Affairs Canada 6 16 16 19 33 2 8 24 57 3170
2017 EGM - Europe, Middle East and Maghreb 3 12 18 17 41 2 8 17 64 245
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 0 15 14 37 33 0 0 15 70 21

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Global Affairs Canada 3 7 11 17 54 2 6 11 77 3166
2017 EGM - Europe, Middle East and Maghreb 1 8 12 15 53 2 8 10 76 245
2017 EGM - Europe, Middle East and Maghreb / EBMO - Business management office for Europe, Middle East, Maghreb and Africa / ECD -Circumpolar, Eastern Europe & Eurasia / EDD - Europe-Middle East Programming 0 0 5 24 66 0 5 0 95 21
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