2017 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	37	43	10	6	4	80	10	1231
2017	Non-visible minority	36	45	9	6	4	81	10	3367
2014	Visible minority	33	42	12	7	5	75	13	1131
2014	Non-visible minority	33	43	11	8	4	76	12	3629
2011	Visible minority	35	39	12	7	6	75	13	803
2011	Non-visible minority	39	37	10	8	6	77	14	2751
2008	Visible minority	32	37	15	10	5	70	15	583
2008	Non-visible minority	36	41	10	8	5	77	13	2399

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	36	15	10	8	1	0	66	18	1233
2017	Non-visible minority	33	38	13	10	7	0	0	70	16	3366

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	59	29	8	2	2	88	4	1230
2017	Non-visible minority	54	34	8	2	1	88	4	3358
2014	Visible minority	63	25	8	2	2	88	4	1133
2014	Non-visible minority	61	29	7	2	1	90	3	3629
2011	Visible minority	57	29	8	3	2	87	5	802
2011	Non-visible minority	59	29	8	2	1	88	4	2756

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	45	37	11	4	3	1	82	7	1226
2017	Non-visible minority	43	39	10	5	3	0	82	8	3354
2014	Visible minority	44	36	12	5	3	0	80	8	1133
2014	Non-visible minority	44	36	11	6	3	0	80	9	3628
2011	Visible minority	40	39	10	7	3	0	79	10	802
2011	Non-visible minority	44	38	8	6	4	0	82	10	2754
2008	Visible minority	35	39	14	7	4	1	75	11	593
2008	Non-visible minority	41	41	9	5	4	0	82	9	2418

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	29	15	6	5	1	73	12	1229
2017	Non-visible minority	43	32	14	6	4	1	75	10	3365
2014	Visible minority	38	34	16	6	5	1	73	11	1133
2014	Non-visible minority	37	36	15	7	4	1	74	11	3626
2011	Visible minority	37	31	18	8	6	1	68	14	803
2011	Non-visible minority	36	34	16	9	5	0	70	14	2749

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	31	15	8	4	1	0	72	12	1231
2017	Non-visible minority	40	36	13	6	4	0	0	77	11	3359
2014	Visible minority	37	35	16	8	4	0	0	72	12	1130
2014	Non-visible minority	37	37	14	8	4	0	0	74	12	3627
2011	Visible minority	35	33	17	8	5	0	1	69	14	801
2011	Non-visible minority	35	36	14	9	5	0	0	71	14	2750
2008	Visible minority	28	38	17	11	5	0	0	67	16	591
2008	Non-visible minority	32	39	14	10	5	0	0	71	16	2415

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	37	25	16	10	8	3	1	65	19	1236
2017	Non-visible minority	37	26	17	9	6	4	1	66	16	3363
2014	Visible minority	35	25	16	11	10	3	0	62	21	1133
2014	Non-visible minority	34	26	17	11	7	4	1	64	18	3628
2011	Visible minority	33	26	17	10	10	5	1	62	21	800
2011	Non-visible minority	36	25	16	11	8	3	0	64	20	2749
2008	Visible minority	24	28	16	15	13	4	1	55	29	590
2008	Non-visible minority	31	26	17	13	9	5	1	60	22	2416

Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	30	10	7	5	2	1	78	12	1234
2017	Non-visible minority	49	31	10	5	3	2	0	81	9	3371
2014	Visible minority	46	30	12	4	4	2	1	78	9	1132
2014	Non-visible minority	50	28	11	5	3	2	1	80	9	3630
2011	Visible minority	44	29	13	5	5	3	1	76	10	801
2011	Non-visible minority	46	29	11	8	3	2	1	77	11	2754
2008	Visible minority	35	30	15	8	7	4	2	68	16	592
2008	Non-visible minority	42	29	11	8	6	3	1	74	14	2420

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	33	8	7	4	0	1	80	12	1232
2017	Non-visible minority	47	34	7	7	4	1	0	81	11	3369
2014	Visible minority	45	34	9	6	5	1	0	80	11	1133
2014	Non-visible minority	47	32	9	7	4	1	0	80	11	3630
2011	Visible minority	45	33	11	6	4	0	1	79	10	802
2011	Non-visible minority	44	33	9	9	5	0	0	78	14	2753
2008	Visible minority	38	33	12	8	7	1	1	72	16	592
2008	Non-visible minority	40	31	10	10	6	1	0	73	17	2420

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	28	10	6	5	0	79	11	1235
2017	Non-visible minority	54	27	9	6	4	0	81	10	3362
2014	Visible minority	49	29	12	5	5	1	78	10	1133
2014	Non-visible minority	53	29	9	5	3	0	82	9	3628

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	31	13	7	7	9	1	69	16	1235
2017	Non-visible minority	33	32	15	9	4	6	0	70	14	3370
2014	Visible minority	31	32	15	7	5	10	1	70	13	1133
2014	Non-visible minority	34	33	14	7	4	8	0	73	12	3622
2011	Visible minority	29	31	16	7	8	8	1	66	16	802
2011	Non-visible minority	30	31	16	10	7	6	0	65	18	2756

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	30	16	9	9	3	1	64	19	1234
2017	Non-visible minority	30	34	17	10	6	3	0	66	17	3368
2014	Visible minority	29	30	20	9	6	5	0	63	16	1132
2014	Non-visible minority	31	33	16	10	6	4	0	67	16	3626
2011	Visible minority	26	30	19	10	9	4	1	59	20	802
2011	Non-visible minority	26	34	16	12	9	2	0	61	22	2755
2008	Visible minority	20	26	23	11	12	6	1	50	25	593
2008	Non-visible minority	22	33	18	13	11	2	0	57	24	2421

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	30	19	11	9	7	1	58	22	1231
2017	Non-visible minority	22	33	19	13	6	6	0	59	21	3363
2014	Visible minority	22	29	21	12	7	8	1	56	21	1131
2014	Non-visible minority	21	32	19	14	7	7	1	57	23	3626
2011	Visible minority	17	33	21	11	7	9	1	56	21	803
2011	Non-visible minority	15	37	19	16	8	5	0	55	25	2758
2008	Visible minority	12	27	22	18	10	10	1	43	32	593
2008	Non-visible minority	11	32	21	20	10	6	0	45	33	2416

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	27	15	11	12	10	1	57	26	1234
2017	Non-visible minority	24	29	18	13	11	6	0	56	25	3367
2014	Visible minority	24	26	17	12	10	10	1	57	24	1131
2014	Non-visible minority	23	28	17	13	10	8	0	56	25	3622
2011	Visible minority	20	29	16	13	11	11	0	55	26	802
2011	Non-visible minority	19	30	18	14	12	7	0	53	27	2758
2008	Visible minority	12	27	17	13	15	16	0	46	33	594
2008	Non-visible minority	16	29	18	16	13	8	0	49	32	2416

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	33	16	12	10	4	1	60	24	1234
2017	Non-visible minority	21	33	18	15	9	4	0	56	25	3364
2014	Visible minority	23	33	19	13	9	4	0	58	22	1131
2014	Non-visible minority	21	33	18	16	9	4	0	56	25	3619
2011	Visible minority	20	36	16	16	8	3	1	58	25	801
2011	Non-visible minority	18	36	16	17	11	3	0	55	29	2755
2008	Visible minority	16	35	18	18	9	4	0	53	28	592
2008	Non-visible minority	15	35	17	19	11	2	0	52	31	2418

Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	36	15	11	10	0	1	64	21	1232
2017	Non-visible minority	29	38	15	11	6	0	0	67	18	3368
2014	Visible minority	25	34	18	13	9	1	0	59	23	1131
2014	Non-visible minority	27	36	15	13	8	0	0	64	21	3628
2011	Visible minority	22	38	18	12	9	0	0	61	21	803
2011	Non-visible minority	26	37	14	15	9	0	0	63	24	2756

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	41	10	7	3	0	0	79	11	1231
2017	Non-visible minority	36	42	10	8	4	0	0	78	12	3367

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	24	16	12	11	20	3	50	29	1236
2017	Non-visible minority	15	23	17	15	10	17	2	47	31	3367
2014	Visible minority	13	21	19	14	11	19	3	43	32	1132
2014	Non-visible minority	13	23	19	15	11	16	3	45	32	3630

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	34	12	7	5	1	0	77	11	1236
2017	Non-visible minority	43	34	10	8	5	0	1	77	12	3371
2014	Visible minority	42	35	11	6	5	1	1	77	11	1133
2014	Non-visible minority	42	35	11	8	4	0	0	77	12	3629
2011	Visible minority	43	33	11	7	5	0	0	77	12	803
2011	Non-visible minority	38	37	10	9	5	1	0	76	14	2755
2008	Visible minority	34	33	14	9	8	1	1	68	18	592
2008	Non-visible minority	33	35	12	11	7	1	0	69	18	2418

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	37	33	10	10	4	3	3	74	15	157
2017	Non-visible minority	32	39	11	8	2	4	5	77	11	810
2014	Visible minority	27	38	9	10	4	6	6	74	15	140
2014	Non-visible minority	29	39	11	8	3	4	6	75	12	792

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	33	13	11	9	3	1	67	20	1234
2017	Non-visible minority	34	35	12	12	6	1	0	70	18	3366
2014	Visible minority	28	37	14	12	7	3	1	67	19	1133
2014	Non-visible minority	30	39	11	12	5	2	0	71	18	3630
2011	Visible minority	31	34	14	10	7	3	0	67	18	802
2011	Non-visible minority	31	37	11	12	7	1	0	69	19	2758
2008	Visible minority	25	37	14	12	7	4	1	65	20	592
2008	Non-visible minority	29	39	12	11	7	2	0	69	18	2420

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	24	15	11	13	11	1	55	29	1236
2017	Non-visible minority	29	28	14	11	8	9	1	63	22	3368
2014	Visible minority	23	25	17	12	12	10	1	55	27	1133
2014	Non-visible minority	28	28	14	12	8	8	1	62	23	3628
2011	Visible minority	29	23	17	9	12	9	1	57	23	798
2011	Non-visible minority	32	26	14	12	10	6	1	62	23	2757
2008	Visible minority	22	26	15	12	11	13	2	55	27	592
2008	Non-visible minority	32	27	13	11	9	8	1	64	22	2422

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	38	13	12	8	0	68	20	1235
2017	Non-visible minority	29	40	10	14	6	0	69	20	3369
2014	Visible minority	30	38	12	13	7	1	68	20	1132
2014	Non-visible minority	30	39	10	15	6	0	69	21	3628
2011	Visible minority	31	38	12	13	6	1	69	19	802
2011	Non-visible minority	31	41	11	11	5	1	73	16	2754
2008	Visible minority	22	43	13	14	7	1	66	21	593
2008	Non-visible minority	25	42	13	13	7	1	68	19	2420

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	38	12	7	5	0	76	12	1231
2017	Non-visible minority	40	39	12	7	3	0	79	9	3363
2014	Visible minority	37	36	14	7	6	0	73	13	1130
2014	Non-visible minority	38	39	11	7	4	0	78	11	3631
2011	Visible minority	38	36	12	7	7	0	74	14	801
2011	Non-visible minority	43	35	11	7	4	0	78	11	2753
2008	Visible minority	28	38	16	10	8	1	67	17	592
2008	Non-visible minority	37	39	11	8	5	0	76	13	2419

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	37	10	8	6	77	13	1232
2017	Non-visible minority	46	37	8	6	3	83	9	3362
2014	Visible minority	37	36	11	9	6	74	16	1132
2014	Non-visible minority	43	38	8	7	4	81	10	3629
2011	Visible minority	35	39	10	8	6	75	15	803
2011	Non-visible minority	44	39	8	6	3	83	9	2755
2008	Visible minority	31	43	9	9	8	74	17	592
2008	Non-visible minority	40	41	9	7	4	81	10	2419

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	28	18	12	12	4	1	56	25	1232
2017	Non-visible minority	26	34	17	12	8	2	0	62	20	3366
2014	Visible minority	22	29	18	15	13	4	0	53	29	1130
2014	Non-visible minority	22	33	18	14	10	4	1	57	24	3628
2011	Visible minority	22	33	18	13	12	2	1	57	25	801
2011	Non-visible minority	23	35	17	13	10	2	0	59	24	2755
2008	Visible minority	17	31	19	15	15	3	0	49	31	592
2008	Non-visible minority	18	34	17	17	12	2	0	53	29	2413

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	24	15	15	17	4	1	51	34	1226
2017	Non-visible minority	24	30	15	15	12	2	2	56	29	3364
2014	Visible minority	21	22	15	15	22	4	1	45	39	1130
2014	Non-visible minority	19	26	15	17	18	3	3	48	37	3628
2011	Visible minority	18	26	16	17	19	3	1	46	38	803
2011	Non-visible minority	17	28	14	19	18	2	2	47	39	2753
2008	Visible minority	16	29	15	17	18	3	1	48	37	590
2008	Non-visible minority	16	32	14	17	17	2	2	50	36	2415

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	37	15	10	7	1	1	68	17	1227
2017	Non-visible minority	33	38	13	10	6	0	0	72	16	3356
2014	Visible minority	25	41	16	11	7	1	1	66	18	1133
2014	Non-visible minority	27	41	13	12	6	0	1	69	18	3628
2011	Visible minority	28	41	13	9	8	1	1	69	17	801
2011	Non-visible minority	32	39	12	10	6	0	0	71	17	2752

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	36	17	9	6	0	68	15	1229
2017	Non-visible minority	38	35	13	9	5	0	73	13	3359
2014	Visible minority	30	37	17	8	7	0	68	15	1131
2014	Non-visible minority	33	36	14	9	6	1	70	15	3629

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	38	15	8	5	0	0	72	14	1231
2017	Non-visible minority	37	38	13	8	4	0	0	75	12	3357
2014	Visible minority	32	39	15	8	5	0	0	72	13	1131
2014	Non-visible minority	34	39	12	9	5	0	0	73	14	3630
2011	Visible minority	37	39	13	7	3	1	1	76	11	798
2011	Non-visible minority	38	39	11	8	3	0	1	78	11	2752

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	33	21	10	7	6	1	59	19	1233
2017	Non-visible minority	23	40	19	9	5	4	0	66	14	3367

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	33	12	8	6	1	0	74	14	1231
2017	Non-visible minority	44	31	11	8	5	0	1	76	13	3363
2014	Visible minority	36	35	14	8	6	1	1	72	14	1132
2014	Non-visible minority	40	33	12	8	5	1	1	75	13	3626
2011	Visible minority	35	38	12	8	5	1	1	74	13	803
2011	Non-visible minority	40	35	11	9	4	1	1	76	13	2753

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	26	12	8	9	3	6	67	19	1231
2017	Non-visible minority	40	24	10	10	7	2	8	70	19	3358
2014	Visible minority	38	24	11	8	8	3	8	70	18	1132
2014	Non-visible minority	40	23	10	8	7	2	10	71	17	3629
2011	Visible minority	31	24	11	11	11	3	9	62	25	803
2011	Non-visible minority	32	23	10	11	13	2	9	62	27	2752
2008	Visible minority	27	24	12	14	11	3	10	58	29	591
2008	Non-visible minority	31	24	11	12	12	1	9	61	27	2419

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	36	13	4	2	0	1	81	6	1235
2017	Non-visible minority	39	35	15	7	3	0	1	75	10	3370
2014	Visible minority	36	38	17	5	4	1	0	74	9	1132
2014	Non-visible minority	37	32	17	8	5	0	1	70	13	3629
2011	Visible minority	36	34	19	7	3	0	1	71	10	803
2011	Non-visible minority	33	34	18	9	5	0	1	68	14	2758
2008	Visible minority	28	38	20	9	4	0	1	67	13	592
2008	Non-visible minority	30	31	20	11	7	0	1	62	18	2415

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	45	21	9	5	7	5	8	76	14	1235
2017	Non-visible minority	52	21	7	5	5	4	6	81	12	3364
2014	Visible minority	46	24	9	5	4	4	8	80	10	1132
2014	Non-visible minority	52	22	8	4	4	4	6	82	9	3627
2011	Visible minority	44	28	10	5	6	2	4	77	12	800
2011	Non-visible minority	49	24	7	7	6	2	4	78	14	2756

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Visible minority	29	36	36	1235
2017	Non-visible minority	30	37	33	3367
2014	Visible minority	31	30	39	1132
2014	Non-visible minority	29	37	34	3628
2011	Visible minority	34	26	39	803
2011	Non-visible minority	31	38	30	2758

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Visible minority	2	44	36	8	5	5	357
2017	Non-visible minority	12	38	27	5	10	8	1002
2014	Visible minority	4	40	35	10	9999	10	341
2014	Non-visible minority	12	34	30	8	9999	15	1041
2011	Visible minority	3	46	37	6	9999	8	275
2011	Non-visible minority	17	33	34	7	9999	9	861

Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	36	6	3	3	1	88	6	1231
2017	Non-visible minority	48	38	7	5	2	0	86	7	3364
2014	Visible minority	49	36	8	4	2	1	86	6	1133
2014	Non-visible minority	45	39	9	5	2	0	84	7	3628
2011	Visible minority	49	34	7	6	3	1	85	8	802
2011	Non-visible minority	43	40	8	5	3	1	84	8	2755
2008	Visible minority	43	39	9	5	3	1	83	8	593
2008	Non-visible minority	46	37	8	5	3	0	84	8	2415

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	39	14	8	4	1	0	74	12	1231
2017	Non-visible minority	30	43	14	8	3	1	0	74	11	3362
2014	Visible minority	34	38	15	8	4	2	0	73	12	1130
2014	Non-visible minority	29	43	15	8	3	1	0	73	11	3629
2011	Visible minority	33	42	13	7	3	1	1	77	10	801
2011	Non-visible minority	30	44	14	8	3	1	0	75	11	2754

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	22	31	16	9	1	6	28	38	1215
2017	Non-visible minority	10	26	36	16	9	0	3	26	37	3358
2014	Visible minority	13	27	33	14	7	2	5	22	43	1130
2014	Non-visible minority	10	27	36	16	8	1	2	25	38	3620
2011	Visible minority	13	27	32	17	6	1	4	24	42	800
2011	Non-visible minority	11	28	35	15	8	1	2	24	41	2747
2008	Visible minority	14	24	35	15	7	1	5	23	40	592
2008	Non-visible minority	12	28	36	16	6	1	1	23	41	2415

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	16	26	18	16	5	9	40	30	1212
2017	Non-visible minority	9	17	28	23	17	2	4	43	28	3343
2014	Visible minority	14	17	27	19	12	4	6	35	35	1125
2014	Non-visible minority	10	19	30	22	14	3	3	38	30	3618
2011	Visible minority	11	17	28	23	12	5	5	38	31	797
2011	Non-visible minority	9	17	29	25	15	1	3	42	28	2745
2008	Visible minority	12	18	28	19	12	4	6	34	34	586
2008	Non-visible minority	10	21	32	23	11	2	2	35	32	2410

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	17	27	17	12	5	11	34	34	1214
2017	Non-visible minority	11	19	30	19	13	2	5	34	33	3351
2014	Visible minority	13	17	30	17	10	4	8	31	35	1123
2014	Non-visible minority	12	20	29	19	11	3	6	33	35	3617
2011	Visible minority	14	19	30	15	9	4	9	27	38	792
2011	Non-visible minority	13	19	30	19	11	3	5	33	35	2742
2008	Visible minority	15	22	27	15	8	4	9	27	42	588
2008	Non-visible minority	14	22	31	18	9	2	4	29	38	2411

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	8	14	28	22	16	3	9	43	24	1214
2017	Non-visible minority	8	17	31	23	16	1	4	41	26	3343
2014	Visible minority	11	13	30	24	13	2	6	41	26	1122
2014	Non-visible minority	9	17	31	23	14	1	5	39	28	3609
2011	Visible minority	11	17	32	22	10	2	5	34	31	793
2011	Non-visible minority	10	20	33	20	13	1	3	34	31	2741
2008	Visible minority	10	16	32	24	11	2	6	37	28	590
2008	Non-visible minority	10	21	33	23	10	1	3	34	32	2408

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	18	25	18	15	3	9	38	34	1213
2017	Non-visible minority	13	21	27	18	15	2	5	35	37	3351
2014	Visible minority	15	21	26	16	12	2	6	31	40	1128
2014	Non-visible minority	15	22	27	17	13	2	4	33	39	3617
2011	Visible minority	17	22	27	16	9	2	7	27	44	797
2011	Non-visible minority	18	26	27	14	11	1	4	25	46	2749
2008	Visible minority	18	27	22	16	10	1	7	27	48	588
2008	Non-visible minority	21	26	25	15	9	1	3	25	49	2408

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	18	24	17	12	6	8	34	38	1216
2017	Non-visible minority	11	21	28	19	13	2	5	34	35	3356
2014	Visible minority	18	17	24	18	12	5	6	33	39	1129
2014	Non-visible minority	12	20	26	21	13	3	5	37	35	3616
2011	Visible minority	13	19	25	19	10	5	9	33	38	796
2011	Non-visible minority	11	19	29	21	14	2	5	38	31	2744
2008	Visible minority	18	23	23	14	8	6	7	26	48	590
2008	Non-visible minority	16	25	26	18	10	2	3	29	44	2415

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	15	28	19	13	5	9	37	30	1216
2017	Non-visible minority	10	19	34	18	13	2	4	32	31	3351
2014	Visible minority	13	18	30	19	10	4	7	32	34	1127
2014	Non-visible minority	11	21	33	18	12	3	4	31	34	3615

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	29	9	7	8	1	77	14	1234
2017	Non-visible minority	50	29	8	8	5	1	79	13	3369
2014	Visible minority	48	29	9	6	6	1	78	13	1133
2014	Non-visible minority	52	29	7	8	4	1	81	12	3626

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	49	33	9	5	3	0	83	8	1234
2017	Non-visible minority	50	35	6	6	2	0	86	8	3362
2014	Visible minority	48	36	8	5	3	1	84	8	1133
2014	Non-visible minority	50	36	6	5	2	0	86	7	3622

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	31	14	4	5	4	1	76	9	1232
2017	Non-visible minority	46	35	12	2	2	3	0	83	4	3359
2014	Visible minority	46	31	12	4	4	2	1	79	8	1129
2014	Non-visible minority	53	30	10	2	1	4	0	86	3	3624

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	37	10	7	3	1	0	80	10	1235
2017	Non-visible minority	46	38	9	4	2	1	0	85	6	3369
2014	Visible minority	46	35	11	4	3	1	0	82	8	1133
2014	Non-visible minority	51	33	9	3	2	2	0	85	5	3629
2011	Visible minority	37	36	13	6	4	3	1	76	10	804
2011	Non-visible minority	41	35	13	6	3	2	0	78	10	2758

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	33	9	5	3	0	0	84	8	1229
2017	Non-visible minority	50	36	7	4	2	0	0	86	6	3365
2014	Visible minority	52	33	8	3	2	1	0	86	6	1131
2014	Non-visible minority	55	32	7	4	2	0	0	87	6	3624
2011	Visible minority	44	37	10	5	3	1	0	82	8	802
2011	Non-visible minority	46	34	10	6	4	0	0	80	9	2753
2008	Visible minority	34	39	14	8	5	0	1	73	13	592
2008	Non-visible minority	38	38	11	8	5	0	0	76	13	2417

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	30	15	7	8	6	4	67	16	1234
2017	Non-visible minority	31	32	15	9	6	4	4	69	15	3368
2014	Visible minority	36	26	14	9	6	5	4	69	16	1133
2014	Non-visible minority	35	32	13	7	5	5	4	72	13	3629

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	39	10	4	2	3	0	83	6	1229
2017	Non-visible minority	42	42	9	3	2	2	0	86	5	3357
2014	Visible minority	39	40	10	4	1	5	1	84	6	1130
2014	Non-visible minority	41	41	11	3	1	3	0	85	4	3626
2011	Visible minority	39	38	13	3	2	5	1	82	5	799
2011	Non-visible minority	40	38	12	4	2	3	0	81	6	2754

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	35	11	6	5	3	1	77	11	1229
2017	Non-visible minority	43	36	9	6	4	2	1	81	10	3357
2014	Visible minority	40	36	10	6	3	2	1	79	10	1130
2014	Non-visible minority	43	37	8	6	3	2	1	82	9	3628
2011	Visible minority	42	33	9	7	4	4	1	78	12	800
2011	Non-visible minority	44	34	9	6	4	3	1	81	10	2755
2008	Visible minority	32	37	12	6	8	4	1	73	14	594
2008	Non-visible minority	39	33	10	9	5	3	1	76	14	2417

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	32	15	9	5	5	2	69	15	1230
2017	Non-visible minority	33	34	17	8	4	4	1	70	12	3366
2014	Visible minority	27	33	17	9	6	6	2	65	16	1130
2014	Non-visible minority	27	33	19	10	4	5	1	64	15	3626
2011	Visible minority	25	36	17	11	5	6	1	65	17	803
2011	Non-visible minority	24	36	18	11	6	4	1	63	18	2755

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	24	16	12	14	12	4	50	31	1233
2017	Non-visible minority	20	24	17	14	12	9	3	51	30	3362
2014	Visible minority	18	23	18	13	16	10	3	47	33	1130
2014	Non-visible minority	20	23	17	15	12	10	3	49	31	3626
2011	Visible minority	18	19	16	12	15	16	4	46	34	802
2011	Non-visible minority	17	21	17	16	14	11	3	45	35	2753

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	46	4	8	3	85	11	1234
2017	Non-visible minority	37	47	4	9	3	83	12	3369
2014	Visible minority	41	43	4	8	3	84	12	1133
2014	Non-visible minority	40	45	3	9	3	85	12	3630
2011	Visible minority	45	41	3	8	1	87	9	802
2011	Non-visible minority	42	45	4	7	3	87	10	2757
2008	Visible minority	38	46	5	8	3	84	12	593
2008	Non-visible minority	36	48	4	9	2	85	11	2416

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	33	8	9	5	78	15	1234
2017	Non-visible minority	42	37	7	10	5	78	14	3363
2014	Visible minority	47	34	6	8	5	81	13	1132
2014	Non-visible minority	47	35	6	9	4	82	12	3631
2011	Visible minority	44	36	8	7	4	81	10	800
2011	Non-visible minority	45	34	8	9	4	79	13	2754

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	38	9	7	3	0	80	11	1230
2017	Non-visible minority	48	37	7	6	2	0	85	8	3354
2014	Visible minority	40	39	9	7	3	1	80	11	1131
2014	Non-visible minority	47	36	8	6	2	0	83	8	3627

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	73	21	3	2	1	0	0	94	3	1231
2017	Non-visible minority	71	20	3	3	1	1	0	92	4	3365
2014	Visible minority	74	19	3	2	1	0	0	94	3	1132
2014	Non-visible minority	73	20	2	2	1	0	1	94	3	3628
2011	Visible minority	74	20	2	2	1	0	1	95	3	800
2011	Non-visible minority	75	17	3	2	1	1	1	94	3	2755
2008	Visible minority	75	18	2	2	2	0	1	95	4	591
2008	Non-visible minority	72	20	3	3	1	0	1	93	4	2413

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	71	18	4	4	2	1	90	6	1233
2017	Non-visible minority	65	18	5	8	4	1	84	12	3368
2014	Visible minority	70	18	4	4	3	1	89	7	1132
2014	Non-visible minority	64	19	5	7	4	1	84	11	3629
2011	Visible minority	72	15	4	5	2	1	88	7	801
2011	Non-visible minority	66	16	5	8	3	1	83	11	2755
2008	Visible minority	69	19	4	4	4	1	89	7	593
2008	Non-visible minority	64	18	5	8	3	1	83	12	2413

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	72	16	4	3	2	1	2	91	6	1234
2017	Non-visible minority	68	17	5	5	3	0	2	87	8	3369
2014	Visible minority	76	14	4	2	2	0	2	91	4	1131
2014	Non-visible minority	71	15	4	4	3	0	2	89	7	3631
2011	Visible minority	74	13	5	3	3	0	2	89	6	801
2011	Non-visible minority	69	14	6	5	3	0	2	86	8	2753
2008	Visible minority	71	14	3	2	4	1	5	90	6	591
2008	Non-visible minority	65	13	5	6	5	0	6	83	11	2417

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	77	14	3	1	2	0	2	93	3	1231
2017	Non-visible minority	80	11	4	2	2	0	1	92	4	3366
2014	Visible minority	78	14	3	1	2	0	1	94	3	1131
2014	Non-visible minority	81	10	3	2	2	0	2	94	3	3627
2011	Visible minority	78	14	3	1	1	0	2	95	3	804
2011	Non-visible minority	78	11	4	2	2	0	2	92	4	2755
2008	Visible minority	81	9	2	2	2	1	4	94	4	592
2008	Non-visible minority	77	9	3	2	2	0	5	92	5	2420

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	61	22	6	2	2	3	4	89	5	1235
2017	Non-visible minority	59	20	8	6	2	2	3	83	8	3367
2014	Visible minority	64	22	7	2	2	1	3	89	4	1131
2014	Non-visible minority	60	21	7	5	3	1	3	85	8	3624

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	64	21	5	3	2	2	2	89	6	1232
2017	Non-visible minority	67	19	5	3	1	2	2	90	4	3364
2014	Visible minority	66	21	5	3	1	2	2	90	4	1128
2014	Non-visible minority	68	19	5	2	1	3	2	91	4	3624
2011	Visible minority	70	19	5	2	1	1	2	91	4	801
2011	Non-visible minority	69	18	6	3	1	2	2	90	4	2754
2008	Visible minority	67	19	6	2	1	3	2	90	4	592
2008	Non-visible minority	65	19	7	4	2	2	2	87	6	2417

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	17	83	1234
2017	Non-visible minority	14	86	3368
2014	Visible minority	15	85	1131
2014	Non-visible minority	15	85	3623

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	53	211
2017	Non-visible minority	49	472
2014	Visible minority	46	169
2014	Non-visible minority	48	524

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	65	211
2017	Non-visible minority	61	472
2014	Visible minority	67	169
2014	Non-visible minority	62	524

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	211
2017	Non-visible minority	7	472
2014	Visible minority	7	169
2014	Non-visible minority	5	524

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Visible minority	211
2017	Non-visible minority	472
2014	Visible minority	169
2014	Non-visible minority	524

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	211
2017	Non-visible minority	4	472
2014	Visible minority	7	169
2014	Non-visible minority	3	524

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	211
2017	Non-visible minority	4	472
2014	Visible minority	8	169
2014	Non-visible minority	4	524

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	211
2017	Non-visible minority	4	472
2014	Visible minority	5	169
2014	Non-visible minority	3	524

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	37	212
2017	Non-visible minority	34	473
2014	Visible minority	34	169
2014	Non-visible minority	36	523

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Visible minority	44	212
2017	Non-visible minority	35	473
2014	Visible minority	43	169
2014	Non-visible minority	39	523

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Visible minority	53	212
2017	Non-visible minority	41	473
2014	Visible minority	46	169
2014	Non-visible minority	44	523

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	43	212
2017	Non-visible minority	42	473
2014	Visible minority	46	169
2014	Non-visible minority	41	523

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Visible minority	30	212
2017	Non-visible minority	22	473
2014	Visible minority	22	169
2014	Non-visible minority	28	523

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Visible minority	51	212
2017	Non-visible minority	57	473
2014	Visible minority	48	169
2014	Non-visible minority	52	523

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Visible minority	28	212
2017	Non-visible minority	30	473
2014	Visible minority	34	169
2014	Non-visible minority	37	523

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	1	523

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	212
2017	Non-visible minority	7	473
2014	Visible minority	8	169
2014	Non-visible minority	7	523

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	212
2017	Non-visible minority	8	473
2014	Visible minority	15	169
2014	Non-visible minority	11	523

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Visible minority	56	212
2017	Non-visible minority	42	473
2014	Visible minority	54	169
2014	Non-visible minority	45	523

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Visible minority	26	212
2017	Non-visible minority	20	473
2014	Visible minority	20	169
2014	Non-visible minority	25	523

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	212
2017	Non-visible minority	14	473
2014	Visible minority	12	169
2014	Non-visible minority	12	523

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	45	212
2017	Non-visible minority	52	473
2014	Visible minority	47	168
2014	Non-visible minority	54	523

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	212
2017	Non-visible minority	27	473
2014	Visible minority	26	168
2014	Non-visible minority	31	523

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	212
2017	Non-visible minority	7	473
2014	Visible minority	8	168
2014	Non-visible minority	12	523

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	18	212
2017	Non-visible minority	15	473
2014	Visible minority	21	168
2014	Non-visible minority	20	523

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	212
2017	Non-visible minority	11	473
2014	Visible minority	11	168
2014	Non-visible minority	12	523

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	212
2017	Non-visible minority	5	473
2014	Visible minority	6	168
2014	Non-visible minority	7	523

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	212
2017	Non-visible minority	12	473
2014	Visible minority	12	168
2014	Non-visible minority	15	523

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	212
2017	Non-visible minority	10	473
2014	Visible minority	8	168
2014	Non-visible minority	11	523

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	32	212
2017	Non-visible minority	29	473
2014	Visible minority	29	168
2014	Non-visible minority	23	523

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	202
2017	Non-visible minority	14	449
2014	Visible minority	9	159
2014	Non-visible minority	14	485

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	18	202
2017	Non-visible minority	21	449
2014	Visible minority	19	159
2014	Non-visible minority	19	485

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	202
2017	Non-visible minority	13	449
2014	Visible minority	8	159
2014	Non-visible minority	13	485

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	202
2017	Non-visible minority	9	449
2014	Visible minority	7	159
2014	Non-visible minority	8	485

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	202
2017	Non-visible minority	11	449
2014	Visible minority	12	159
2014	Non-visible minority	12	485

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	18	202
2017	Non-visible minority	15	449
2014	Visible minority	7	159
2014	Non-visible minority	12	485

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	202
2017	Non-visible minority	16	449
2014	Visible minority	13	159
2014	Non-visible minority	16	485

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	202
2017	Non-visible minority	9	449
2014	Visible minority	9	159
2014	Non-visible minority	9	485

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	202
2017	Non-visible minority	11	449
2014	Visible minority	15	159
2014	Non-visible minority	10	485

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	202
2017	Non-visible minority	22	449
2014	Visible minority	25	159
2014	Non-visible minority	24	485

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	202
2017	Non-visible minority	6	449
2014	Visible minority	12	159
2014	Non-visible minority	9	485

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	47	202
2017	Non-visible minority	40	449
2014	Visible minority	52	159
2014	Non-visible minority	45	485

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	202
2017	Non-visible minority	46	449
2014	Visible minority	53	159
2014	Non-visible minority	47	485

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	202
2017	Non-visible minority	14	449
2014	Visible minority	10	159
2014	Non-visible minority	12	485

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	92	8	211
2017	Non-visible minority	92	8	473

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	16	18	4	6	26	10	55	16	1233
2017	Non-visible minority	18	18	18	6	4	26	9	56	15	3363
2014	Visible minority	18	17	18	6	6	25	11	54	18	1132
2014	Non-visible minority	20	16	18	6	5	28	8	56	16	3630

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	25	17	5	5	14	2	68	11	1233
2017	Non-visible minority	31	30	18	5	3	12	2	70	9	3361
2014	Visible minority	29	26	19	4	4	15	2	66	10	1132
2014	Non-visible minority	32	27	17	5	3	15	1	69	10	3628
2011	Visible minority	34	35	14	4	5	7	1	75	10	801
2011	Non-visible minority	36	34	14	6	4	7	0	75	10	2751

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	12	88	1239
2017	Non-visible minority	5	95	3364
2014	Visible minority	11	89	1127
2014	Non-visible minority	6	94	3619

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	33	148
2017	Non-visible minority	38	183
2014	Visible minority	43	124
2014	Non-visible minority	32	212

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	84	148
2017	Non-visible minority	78	183
2014	Visible minority	72	124
2014	Non-visible minority	81	212

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	148
2017	Non-visible minority	4	183
2014	Visible minority	5	124
2014	Non-visible minority	4	212

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Visible minority	148
2017	Non-visible minority	183
2014	Non-visible minority	212

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	148
2017	Non-visible minority	7	183
2014	Visible minority	7	124
2014	Non-visible minority	5	212

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	4	183
2014	Visible minority	6	124
2014	Non-visible minority	3	212

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	148
2017	Non-visible minority	10	183
2014	Visible minority	8	124
2014	Non-visible minority	7	212

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Visible minority	47	148
2017	Non-visible minority	8	182
2014	Visible minority	45	125
2014	Non-visible minority	8	213

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Visible minority	37	148
2017	Non-visible minority	10	182
2014	Visible minority	38	125
2014	Non-visible minority	9	213

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	31	148
2017	Non-visible minority	4	182
2014	Visible minority	36	125
2014	Non-visible minority	5	213

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	148
2014	Visible minority	10	125
2014	Non-visible minority	3	213

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Visible minority	18	148
2017	Non-visible minority	34	182
2014	Visible minority	20	125
2014	Non-visible minority	22	213

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Visible minority	20	148
2017	Non-visible minority	27	182
2014	Visible minority	13	125
2014	Non-visible minority	20	213

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	6	213

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	3	182

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	148
2017	Non-visible minority	10	182
2014	Visible minority	4	125
2014	Non-visible minority	9	213

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Visible minority	18	148
2017	Non-visible minority	22	182
2014	Visible minority	14	125
2014	Non-visible minority	21	213

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	148
2017	Non-visible minority	0	182

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	148
2017	Non-visible minority	20	182
2014	Visible minority	7	125
2014	Non-visible minority	21	213

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Visible minority	148
2017	Non-visible minority	182
2014	Visible minority	125
2014	Non-visible minority	213

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	20	148
2017	Non-visible minority	16	182
2014	Visible minority	24	125
2014	Non-visible minority	31	213

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	21	148
2017	Non-visible minority	34	182
2014	Visible minority	20	124
2014	Non-visible minority	31	213

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	148
2017	Non-visible minority	11	182
2014	Visible minority	10	124
2014	Non-visible minority	17	213

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	148
2017	Non-visible minority	6	182
2014	Non-visible minority	7	213

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	148
2017	Non-visible minority	14	182
2014	Visible minority	16	124
2014	Non-visible minority	17	213

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	148
2017	Non-visible minority	6	182
2014	Visible minority	6	124
2014	Non-visible minority	6	213

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	8	182
2014	Visible minority	6	124
2014	Non-visible minority	9	213

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	148
2017	Non-visible minority	6	182
2014	Visible minority	14	124
2014	Non-visible minority	8	213

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	8	182
2014	Visible minority	8	124
2014	Non-visible minority	6	213

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	59	148
2017	Non-visible minority	53	182
2014	Visible minority	53	124
2014	Non-visible minority	43	213

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	145
2017	Non-visible minority	4	169
2014	Visible minority	8	117
2014	Non-visible minority	9	195

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	145
2017	Non-visible minority	16	169
2014	Visible minority	13	117
2014	Non-visible minority	9	195

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	4	169
2014	Non-visible minority	4	195

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	145
2017	Non-visible minority	3	169
2014	Visible minority	5	117
2014	Non-visible minority	3	195

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	3	169
2014	Non-visible minority	3	195

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	145
2017	Non-visible minority	7	169
2014	Visible minority	7	117
2014	Non-visible minority	4	195

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	145
2017	Non-visible minority	12	169
2014	Visible minority	10	117
2014	Non-visible minority	9	195

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	145
2017	Non-visible minority	12	169
2014	Visible minority	9	117
2014	Non-visible minority	7	195

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	145
2017	Non-visible minority	12	169
2014	Visible minority	12	117
2014	Non-visible minority	7	195

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	18	145
2017	Non-visible minority	26	169
2014	Visible minority	21	117
2014	Non-visible minority	19	195

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	145
2017	Non-visible minority	10	169
2014	Visible minority	9	117
2014	Non-visible minority	7	195

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	47	145
2017	Non-visible minority	45	169
2014	Visible minority	46	117
2014	Non-visible minority	45	195

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	61	145
2017	Non-visible minority	58	169
2014	Visible minority	53	117
2014	Non-visible minority	61	195

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	145
2017	Non-visible minority	14	169
2014	Visible minority	10	117
2014	Non-visible minority	14	195

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	90	10	148
2017	Non-visible minority	94	6	182

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	16	18	3	4	30	8	58	12	1233
2017	Non-visible minority	20	18	18	2	2	32	8	63	7	3362
2014	Visible minority	19	15	19	4	3	31	9	57	12	1129
2014	Non-visible minority	21	15	18	3	2	33	9	62	7	3624

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	27	16	3	4	14	3	72	9	1232
2017	Non-visible minority	35	30	16	2	2	13	2	77	5	3355
2014	Visible minority	31	26	18	3	3	17	2	70	8	1130
2014	Non-visible minority	36	26	16	3	1	17	2	76	5	3624
2011	Visible minority	36	36	13	3	3	8	1	79	7	803
2011	Non-visible minority	44	33	11	3	2	7	0	83	5	2754

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	20	80	1233
2017	Non-visible minority	16	84	3368
2014	Visible minority	16	84	1130
2014	Non-visible minority	14	86	3618

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	70	30	244
2017	Non-visible minority	81	19	542
2014	Visible minority	74	26	177
2014	Non-visible minority	79	21	493

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	39	6	6	3	0	2	85	9	174
2017	Non-visible minority	48	34	4	10	4	0	0	82	13	440
2014	Visible minority	53	33	5	5	4	1	0	86	9	132
2014	Non-visible minority	54	33	5	4	2	0	1	88	6	391

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	40	13	9	5	5	4	70	16	1234
2017	Non-visible minority	26	47	9	7	3	2	6	79	11	3367
2014	Visible minority	21	45	12	7	5	4	5	74	13	1131
2014	Non-visible minority	26	47	9	5	2	3	7	81	9	3627
2011	Visible minority	24	47	13	10	3	2	3	74	13	802
2011	Non-visible minority	28	49	9	6	2	1	4	82	9	2753
2008	Visible minority	19	46	12	12	5	2	4	69	18	592
2008	Non-visible minority	28	48	9	7	3	1	4	80	11	2422

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	22	19	7	7	23	7	52	20	1226
2017	Non-visible minority	11	22	20	9	5	24	9	49	21	3360
2014	Visible minority	11	20	22	8	6	23	10	46	21	1128
2014	Non-visible minority	11	21	20	7	5	23	12	51	19	3628
2011	Visible minority	12	22	24	7	7	23	6	48	19	802
2011	Non-visible minority	12	25	21	11	6	20	6	49	22	2751

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	28	12	3	3	13	4	79	7	1232
2017	Non-visible minority	44	29	9	2	1	9	6	85	4	3368
2014	Visible minority	35	28	13	3	2	13	6	78	6	1130
2014	Non-visible minority	40	29	9	2	1	11	7	85	5	3627
2011	Visible minority	38	33	10	2	1	12	4	84	4	802
2011	Non-visible minority	43	29	11	4	1	8	4	81	6	2754
2008	Visible minority	29	33	13	5	3	13	4	75	10	592
2008	Non-visible minority	37	34	11	3	2	8	5	82	6	2421

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	29	14	3	3	15	4	75	8	1228
2017	Non-visible minority	35	30	12	4	2	11	6	79	6	3359
2014	Visible minority	29	28	15	3	2	16	6	74	7	1129
2014	Non-visible minority	32	29	12	4	1	14	7	78	7	3623
2011	Visible minority	31	32	14	3	2	14	3	76	6	802
2011	Non-visible minority	34	29	15	5	3	11	4	74	9	2753
2008	Visible minority	26	27	16	8	5	14	3	64	16	593
2008	Non-visible minority	30	33	14	7	4	7	5	72	13	2421

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	54	26	8	5	5	1	1	81	11	1233
2017	Non-visible minority	58	25	6	5	4	1	0	84	9	3366

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	52	24	12	4	6	2	0	78	10	1233
2017	Non-visible minority	58	24	9	4	3	1	0	84	7	3369

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	32	20	12	9	9	1	54	24	1237
2017	Non-visible minority	18	38	19	12	7	6	0	59	20	3365

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	35	20	12	10	4	1	57	23	1237
2017	Non-visible minority	19	39	17	14	8	3	0	60	22	3366

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	19	17	17	26	1	3	37	45	1234
2017	Non-visible minority	13	20	22	18	26	0	1	33	45	3366

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	28	25	15	9	0	2	50	25	1237
2017	Non-visible minority	19	26	28	16	10	0	1	46	25	3366

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	28	20	13	9	1	4	56	23	1231
2017	Non-visible minority	25	30	23	13	7	1	2	56	20	3357

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	24	21	14	12	2	4	50	27	1231
2017	Non-visible minority	23	26	23	15	11	1	2	50	26	3362

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	24	12	5	3	1	11	77	9	1230
2017	Non-visible minority	48	23	14	6	3	1	6	76	9	3365

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	28	20	10	9	0	2	60	19	1230
2017	Non-visible minority	29	30	22	10	8	0	1	60	18	3354

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	30	17	10	7	1	4	64	18	1231
2017	Non-visible minority	32	33	20	9	4	0	1	66	14	3351

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	28	21	12	8	1	4	57	21	1227
2017	Non-visible minority	24	31	24	14	6	0	1	56	20	3353

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	27	19	10	8	1	4	61	20	1230
2017	Non-visible minority	32	30	21	10	6	1	1	63	16	3353

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	30	19	10	7	1	4	62	18	1228
2017	Non-visible minority	28	32	21	11	7	0	1	61	18	3342

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	23	12	5	4	0	5	78	9	1232
2017	Non-visible minority	55	24	12	4	3	0	2	80	7	3360

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	63	12	7	5	6	1	6	81	11	1232
2017	Non-visible minority	77	11	4	3	2	0	3	91	5	3365

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	57	23	7	4	3	1	5	85	8	1230
2017	Non-visible minority	61	24	8	3	1	0	2	87	5	3365

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	57	17	8	6	6	1	5	78	13	1226
2017	Non-visible minority	64	19	8	4	3	0	2	85	7	3361

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	56	10	5	2	1	0	25	89	5	1232
2017	Non-visible minority	59	12	4	2	1	0	22	91	3	3360

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	64	15	5	2	1	1	13	91	4	1226
2017	Non-visible minority	71	15	5	2	1	0	6	92	2	3351

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	45	16	10	10	13	1	6	65	24	1234
2017	Non-visible minority	60	15	8	6	8	0	3	78	14	3366

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	52	23	12	5	3	0	5	79	8	1233
2017	Non-visible minority	51	27	13	4	2	0	2	80	6	3357

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	29	35	13	5	1	1	46	18	1239
2017	Non-visible minority	12	30	39	13	5	0	0	42	19	3365

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	16	40	23	10	1	1	34	24	1235
2017	Non-visible minority	7	19	40	22	11	0	0	33	26	3359

Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	20	22	13	21	3	1	20	80	1237
2017	Non-visible minority	19	22	23	15	17	2	1	20	80	3370

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	28	949
2017	Non-visible minority	26	2607

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	39	949
2017	Non-visible minority	38	2607

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	949
2017	Non-visible minority	26	2607

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	54	949
2017	Non-visible minority	53	2607

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	949
2017	Non-visible minority	7	2607

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	36	949
2017	Non-visible minority	41	2607

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Visible minority	5	47	17	10	5	16	920
2017	Non-visible minority	4	45	20	12	5	15	2568

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	20	16	17	25	2	8	36	46	954
2017	Non-visible minority	9	20	16	20	26	2	8	32	51	2626

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	5	11	12	15	48	3	5	17	69	952
2017	Non-visible minority	3	7	10	17	55	2	6	10	79	2627

Report a problem or mistake on this page

Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 118. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.