2017 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	40	11	5	4	81	9	506
2017	Language of service - Both English and French	33	45	10	7	5	79	11	982
2014	Language of service - English only	33	44	10	8	5	77	13	668
2014	Language of service - Both English and French	32	44	11	8	5	76	13	1040
2011	Language of service - English only	42	35	9	7	6	78	13	488
2011	Language of service - Both English and French	39	38	10	8	6	77	13	825
2008	Language of service - English only	35	44	9	7	6	78	13	490
2008	Language of service - Both English and French	36	38	13	8	4	75	12	722

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	34	13	13	9	0	0	65	22	506
2017	Language of service - Both English and French	26	35	16	13	9	0	0	62	22	981

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	65	23	8	2	1	89	3	504
2017	Language of service - Both English and French	54	33	8	3	2	87	5	980
2014	Language of service - English only	63	26	7	2	1	90	3	669
2014	Language of service - Both English and French	59	29	8	3	1	88	4	1041
2011	Language of service - English only	68	23	8	1	1	90	2	490
2011	Language of service - Both English and French	56	30	8	4	2	86	6	825

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	33	8	5	3	0	84	8	504
2017	Language of service - Both English and French	39	42	11	5	3	1	81	8	979
2014	Language of service - English only	45	37	9	6	2	1	82	9	668
2014	Language of service - Both English and French	39	39	13	5	3	0	78	8	1040
2011	Language of service - English only	42	39	9	6	4	0	81	10	487
2011	Language of service - Both English and French	43	36	10	6	4	0	79	10	827
2008	Language of service - English only	39	43	9	5	5	0	82	9	502
2008	Language of service - Both English and French	40	38	13	6	3	0	78	9	728

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	30	16	8	6	1	69	15	505
2017	Language of service - Both English and French	34	34	17	8	6	1	68	14	982
2014	Language of service - English only	33	35	16	9	6	1	68	15	667
2014	Language of service - Both English and French	32	37	17	8	5	1	70	13	1040
2011	Language of service - English only	33	31	18	9	8	1	64	18	488
2011	Language of service - Both English and French	31	37	18	8	6	1	68	14	824

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	34	14	10	5	0	0	71	15	507
2017	Language of service - Both English and French	31	36	17	8	6	0	0	68	15	978
2014	Language of service - English only	33	35	16	9	6	0	0	69	15	667
2014	Language of service - Both English and French	31	38	16	9	5	0	0	70	14	1040
2011	Language of service - English only	32	33	16	9	8	1	1	66	18	486
2011	Language of service - Both English and French	30	39	16	9	5	0	0	69	14	824
2008	Language of service - English only	27	42	11	11	8	0	0	69	20	502
2008	Language of service - Both English and French	29	40	15	10	6	0	0	69	16	728

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	36	28	13	10	8	2	1	67	19	506
2017	Language of service - Both English and French	32	27	15	12	9	4	1	62	22	983
2014	Language of service - English only	35	24	17	11	9	3	1	61	21	669
2014	Language of service - Both English and French	30	26	18	12	10	4	1	59	23	1041
2011	Language of service - English only	35	25	16	8	11	3	1	63	20	486
2011	Language of service - Both English and French	32	27	16	12	10	3	1	61	22	824
2008	Language of service - English only	32	24	17	12	9	5	0	60	23	502
2008	Language of service - Both English and French	26	25	17	15	11	5	1	54	28	726

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	48	31	8	6	6	1	0	80	12	507
2017	Language of service - Both English and French	43	33	11	7	4	2	0	78	11	983
2014	Language of service - English only	45	29	11	7	4	3	1	78	11	668
2014	Language of service - Both English and French	43	32	13	5	4	2	1	77	9	1041
2011	Language of service - English only	39	34	12	6	5	2	2	77	11	490
2011	Language of service - Both English and French	44	31	13	7	3	2	0	77	10	827
2008	Language of service - English only	40	28	12	9	8	2	0	70	18	502
2008	Language of service - Both English and French	39	32	14	6	4	3	1	75	11	727

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	47	32	7	6	6	1	0	81	12	506
2017	Language of service - Both English and French	42	35	8	9	4	1	1	79	13	980
2014	Language of service - English only	44	33	10	7	4	1	0	78	12	669
2014	Language of service - Both English and French	43	33	11	8	4	1	0	77	12	1040
2011	Language of service - English only	39	35	10	9	5	0	1	75	15	490
2011	Language of service - Both English and French	42	35	11	7	3	1	0	78	10	826
2008	Language of service - English only	41	27	11	12	8	1	0	68	20	502
2008	Language of service - Both English and French	37	35	12	10	4	2	1	74	14	728

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	54	26	9	6	5	0	80	11	504
2017	Language of service - Both English and French	47	29	12	7	6	1	76	12	980
2014	Language of service - English only	50	29	10	5	6	0	79	11	669
2014	Language of service - Both English and French	47	31	11	7	4	0	79	11	1039

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	34	15	8	8	7	0	66	17	507
2017	Language of service - Both English and French	29	31	15	11	6	8	0	65	18	983
2014	Language of service - English only	32	33	14	6	6	8	0	71	14	668
2014	Language of service - Both English and French	30	33	16	9	3	9	0	69	13	1038
2011	Language of service - English only	28	30	18	8	11	5	1	61	20	490
2011	Language of service - Both English and French	28	33	16	8	7	7	1	66	16	827

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	32	18	12	9	3	0	60	22	508
2017	Language of service - Both English and French	26	30	20	12	9	3	0	58	22	981
2014	Language of service - English only	29	34	16	9	8	4	0	66	18	668
2014	Language of service - Both English and French	26	32	20	11	7	4	0	61	18	1040
2011	Language of service - English only	23	30	18	12	14	3	0	54	27	489
2011	Language of service - Both English and French	24	33	21	11	8	3	0	59	20	826
2008	Language of service - English only	21	29	18	13	16	3	0	52	29	501
2008	Language of service - Both English and French	19	32	21	14	11	2	1	53	26	729

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	32	19	13	11	5	0	55	25	504
2017	Language of service - Both English and French	17	31	23	13	10	7	0	52	24	979
2014	Language of service - English only	21	32	19	13	8	7	0	58	22	667
2014	Language of service - Both English and French	16	32	23	14	7	8	0	53	22	1040
2011	Language of service - English only	12	33	19	17	11	7	1	49	30	490
2011	Language of service - Both English and French	15	35	24	13	6	7	0	53	21	827
2008	Language of service - English only	11	25	17	25	16	6	0	39	43	500
2008	Language of service - Both English and French	9	29	25	20	8	8	1	42	31	726

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	27	16	14	14	7	52	31	507
2017	Language of service - Both English and French	19	27	18	15	13	8	49	31	983
2014	Language of service - English only	22	27	18	13	12	9	53	27	666
2014	Language of service - Both English and French	20	28	19	14	10	9	52	26	1040
2011	Language of service - English only	17	28	17	14	16	9	49	33	490
2011	Language of service - Both English and French	17	28	22	13	10	9	50	25	828
2008	Language of service - English only	16	23	15	16	21	9	43	41	501
2008	Language of service - Both English and French	12	28	21	16	13	9	44	32	728

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	31	16	16	13	3	53	30	505
2017	Language of service - Both English and French	19	29	20	16	11	4	51	29	982
2014	Language of service - English only	20	33	19	14	10	3	56	25	667
2014	Language of service - Both English and French	18	33	21	15	9	3	53	25	1040
2011	Language of service - English only	16	31	17	19	13	4	50	33	488
2011	Language of service - Both English and French	18	36	19	16	7	3	56	24	828
2008	Language of service - English only	16	31	13	25	14	2	47	39	502
2008	Language of service - Both English and French	13	38	23	15	8	3	53	24	727

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	34	17	13	10	60	23	505
2017	Language of service - Both English and French	23	36	16	14	10	59	24	981
2014	Language of service - English only	24	32	17	14	12	56	26	668
2014	Language of service - Both English and French	21	34	18	18	9	55	27	1041
2011	Language of service - English only	22	32	16	14	15	54	29	489
2011	Language of service - Both English and French	20	37	17	18	8	58	26	827

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	41	8	7	3	0	0	82	10	506
2017	Language of service - Both English and French	33	44	10	8	4	0	0	77	12	980

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	23	16	17	16	15	1	41	39	507
2017	Language of service - Both English and French	12	26	18	17	11	14	2	45	33	981
2014	Language of service - English only	10	22	20	17	18	13	1	37	40	669
2014	Language of service - Both English and French	12	23	22	14	11	16	2	43	31	1041

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	33	11	7	6	1	0	77	13	508
2017	Language of service - Both English and French	38	36	12	8	5	1	1	75	13	982
2014	Language of service - English only	39	35	11	9	5	1	1	75	13	668
2014	Language of service - Both English and French	40	34	13	8	4	1	0	74	12	1041
2011	Language of service - English only	35	36	12	10	6	1	0	72	16	490
2011	Language of service - Both English and French	39	38	10	9	4	0	0	77	13	826
2008	Language of service - English only	33	31	14	12	10	0	0	65	21	501
2008	Language of service - Both English and French	31	40	13	9	5	1	1	73	14	728

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	45	6	6	2	0	2	85	8	48
2017	Language of service - Both English and French	26	43	10	10	3	5	4	75	14	217
2014	Language of service - English only	31	40	7	9	6	4	3	76	16	53
2014	Language of service - Both English and French	24	43	12	9	4	4	4	73	14	210

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	24	33	14	16	12	1	0	57	29	504
2017	Language of service - Both English and French	27	35	15	14	8	2	0	63	22	981
2014	Language of service - English only	17	40	14	16	10	2	0	59	26	669
2014	Language of service - Both English and French	27	42	14	11	5	1	0	70	16	1041
2011	Language of service - English only	20	33	15	17	13	2	0	55	30	489
2011	Language of service - Both English and French	31	39	13	11	5	1	0	71	16	827
2008	Language of service - English only	17	35	16	18	11	2	0	54	30	502
2008	Language of service - Both English and French	29	42	13	9	4	2	1	73	14	728

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	21	14	19	16	8	1	46	38	506
2017	Language of service - Both English and French	23	26	17	12	14	7	1	53	28	983
2014	Language of service - English only	15	26	18	17	13	10	1	46	34	669
2014	Language of service - Both English and French	23	30	15	13	9	9	1	59	24	1040
2011	Language of service - English only	15	22	19	19	17	7	1	40	39	488
2011	Language of service - Both English and French	32	25	14	10	10	8	1	63	22	826
2008	Language of service - English only	20	23	15	17	16	8	1	47	36	502
2008	Language of service - Both English and French	30	28	14	11	7	9	1	64	21	729

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	39	10	16	9	0	65	25	507
2017	Language of service - Both English and French	24	40	13	15	8	0	64	23	981
2014	Language of service - English only	24	39	9	18	9	0	64	27	668
2014	Language of service - Both English and French	24	39	12	18	7	0	63	25	1040
2011	Language of service - English only	30	40	10	13	7	1	70	20	489
2011	Language of service - Both English and French	29	44	10	13	4	0	73	17	824
2008	Language of service - English only	21	45	10	14	10	0	66	24	502
2008	Language of service - Both English and French	25	43	15	11	5	1	69	16	728

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	36	11	8	4	0	77	11	504
2017	Language of service - Both English and French	36	41	13	6	4	0	77	10	976
2014	Language of service - English only	35	39	12	8	5	1	75	13	669
2014	Language of service - Both English and French	36	40	13	7	4	0	76	11	1041
2011	Language of service - English only	40	35	14	6	5	0	75	11	490
2011	Language of service - Both English and French	41	36	13	7	4	0	77	11	824
2008	Language of service - English only	34	40	12	7	7	0	74	14	502
2008	Language of service - Both English and French	34	38	15	8	5	0	72	13	728

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	47	32	8	8	5	0	79	14	504
2017	Language of service - Both English and French	38	40	9	8	5	0	78	13	977
2014	Language of service - English only	39	38	10	7	6	1	77	13	668
2014	Language of service - Both English and French	38	39	9	9	5	0	77	13	1041
2011	Language of service - English only	41	41	9	4	5	0	83	8	490
2011	Language of service - Both English and French	39	39	10	7	5	0	78	12	825
2008	Language of service - English only	37	44	7	6	6	0	81	12	502
2008	Language of service - Both English and French	37	38	11	9	5	0	75	14	728

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	28	19	13	15	2	1	52	29	507
2017	Language of service - Both English and French	20	32	18	16	11	2	1	54	27	981
2014	Language of service - English only	16	30	19	16	15	4	1	48	33	667
2014	Language of service - Both English and French	18	30	20	17	13	3	0	48	31	1039
2011	Language of service - English only	17	30	21	18	12	2	1	48	31	489
2011	Language of service - Both English and French	19	36	18	15	10	2	0	56	26	825
2008	Language of service - English only	13	32	17	17	20	2	0	45	38	500
2008	Language of service - Both English and French	14	33	21	16	13	3	0	48	31	726

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	24	15	16	20	3	2	47	38	505
2017	Language of service - Both English and French	20	27	16	16	17	3	1	49	34	978
2014	Language of service - English only	15	22	15	18	24	4	2	39	45	666
2014	Language of service - Both English and French	18	24	15	20	20	2	2	43	41	1040
2011	Language of service - English only	12	25	13	22	25	2	2	38	48	490
2011	Language of service - Both English and French	19	27	14	20	17	2	2	47	38	824
2008	Language of service - English only	13	27	15	20	23	2	1	41	44	502
2008	Language of service - Both English and French	16	33	16	16	16	2	2	51	33	726

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	40	12	12	6	0	1	69	19	505
2017	Language of service - Both English and French	26	35	15	12	10	0	0	62	22	976
2014	Language of service - English only	22	42	13	13	9	1	0	64	22	669
2014	Language of service - Both English and French	21	39	16	14	8	0	1	61	22	1040
2011	Language of service - English only	26	39	12	13	8	1	0	67	21	490
2011	Language of service - Both English and French	27	39	12	11	9	0	1	67	20	824

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	37	14	12	5	1	69	17	505
2017	Language of service - Both English and French	30	34	17	10	8	0	64	18	979
2014	Language of service - English only	30	35	16	10	8	0	66	18	668
2014	Language of service - Both English and French	26	36	18	11	8	1	63	19	1040

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	35	14	10	6	0	0	70	16	507
2017	Language of service - Both English and French	30	38	15	11	6	0	0	68	17	980
2014	Language of service - English only	31	37	13	11	7	1	0	69	18	666
2014	Language of service - Both English and French	27	40	16	11	6	0	0	68	17	1040
2011	Language of service - English only	32	41	12	10	4	1	0	73	15	487
2011	Language of service - Both English and French	34	41	12	9	4	0	1	75	12	824

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	37	19	13	7	4	0	60	20	507
2017	Language of service - Both English and French	20	34	22	12	8	5	0	56	21	980

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	32	12	8	6	1	0	75	13	504
2017	Language of service - Both English and French	36	33	13	10	6	0	1	70	17	977
2014	Language of service - English only	39	32	13	9	6	1	0	72	15	668
2014	Language of service - Both English and French	33	34	14	12	5	0	2	68	17	1041
2011	Language of service - English only	38	36	11	8	5	1	0	75	14	488
2011	Language of service - Both English and French	31	38	13	10	5	1	1	71	15	827

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	22	12	11	13	3	6	61	26	504
2017	Language of service - Both English and French	36	29	11	9	10	1	5	68	20	974
2014	Language of service - English only	43	20	11	8	10	3	5	68	20	669
2014	Language of service - Both English and French	38	26	11	9	7	1	7	70	18	1039
2011	Language of service - English only	34	22	11	10	15	1	7	61	28	488
2011	Language of service - Both English and French	29	25	11	14	12	1	9	60	29	827
2008	Language of service - English only	32	21	11	13	16	2	6	58	31	502
2008	Language of service - Both English and French	28	28	12	11	12	1	9	62	24	727

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	36	15	5	2	0	1	78	7	507
2017	Language of service - Both English and French	38	35	15	5	4	0	2	75	10	981
2014	Language of service - English only	39	31	17	7	4	1	1	71	11	668
2014	Language of service - Both English and French	39	32	17	7	5	0	1	71	12	1040
2011	Language of service - English only	37	32	17	8	5	1	1	70	13	490
2011	Language of service - Both English and French	29	33	20	11	6	0	1	63	17	827
2008	Language of service - English only	30	29	21	11	9	0	1	59	20	502
2008	Language of service - Both English and French	29	29	19	12	7	0	3	60	20	725

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	56	22	6	4	5	3	4	84	9	507
2017	Language of service - Both English and French	40	21	9	7	8	5	10	72	18	980
2014	Language of service - English only	55	25	7	2	5	3	3	85	8	669
2014	Language of service - Both English and French	41	24	11	5	5	5	10	76	11	1038
2011	Language of service - English only	58	25	7	4	4	0	2	85	8	489
2011	Language of service - Both English and French	36	25	12	9	8	2	7	68	19	825

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Language of service - English only	20	44	36	508
2017	Language of service - Both English and French	31	37	32	982
2014	Language of service - English only	20	42	38	669
2014	Language of service - Both English and French	29	36	35	1039
2011	Language of service - English only	21	46	33	490
2011	Language of service - Both English and French	35	38	27	827

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Language of service - English only	17	23	34	8	9	8	104
2017	Language of service - Both English and French	11	34	35	7	6	8	306
2014	Language of service - English only	17	28	30	11	9999	14	132
2014	Language of service - Both English and French	8	35	38	6	9999	13	294
2011	Language of service - English only	26	28	25	13	9999	8	105
2011	Language of service - Both English and French	12	40	36	5	9999	7	286

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	56	31	6	4	2	1	88	6	505
2017	Language of service - Both English and French	46	38	8	4	3	0	84	7	981
2014	Language of service - English only	49	36	7	4	3	1	86	7	669
2014	Language of service - Both English and French	43	39	10	5	3	1	82	8	1040
2011	Language of service - English only	46	39	7	4	3	0	86	7	488
2011	Language of service - Both English and French	43	41	7	5	3	1	84	8	826
2008	Language of service - English only	51	35	8	3	3	0	86	6	501
2008	Language of service - Both English and French	46	36	9	6	2	1	83	8	728

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	41	13	9	5	1	73	14	507
2017	Language of service - Both English and French	28	42	16	9	4	1	70	14	979
2014	Language of service - English only	27	43	15	8	5	2	72	13	668
2014	Language of service - Both English and French	28	42	17	9	3	1	71	12	1040
2011	Language of service - English only	25	43	18	9	3	1	69	13	490
2011	Language of service - Both English and French	30	44	15	8	3	1	75	10	826

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	25	33	16	9	1	2	26	39	501
2017	Language of service - Both English and French	11	27	35	14	9	1	4	24	39	978
2014	Language of service - English only	14	27	35	13	8	1	2	22	42	664
2014	Language of service - Both English and French	14	29	33	14	6	1	3	21	44	1041
2011	Language of service - English only	15	28	29	15	11	0	2	26	44	488
2011	Language of service - Both English and French	11	27	33	18	7	1	3	26	39	822
2008	Language of service - English only	14	24	33	19	9	0	1	29	38	501
2008	Language of service - Both English and French	11	26	35	18	7	1	3	26	38	727

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	17	27	20	16	2	4	39	31	502
2017	Language of service - Both English and French	12	19	30	19	14	3	4	35	33	974
2014	Language of service - English only	14	17	30	20	12	3	4	35	33	662
2014	Language of service - Both English and French	13	22	29	18	11	3	3	31	38	1037
2011	Language of service - English only	12	19	28	20	16	1	4	38	33	486
2011	Language of service - Both English and French	9	18	28	23	13	2	5	39	30	822
2008	Language of service - English only	13	21	28	20	15	1	1	36	35	499
2008	Language of service - Both English and French	9	19	33	23	11	2	3	36	29	723

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	16	28	22	13	3	7	39	30	502
2017	Language of service - Both English and French	11	19	29	19	10	3	8	33	35	976
2014	Language of service - English only	8	14	27	23	15	4	9	44	24	659
2014	Language of service - Both English and French	11	20	29	20	10	4	7	33	35	1037
2011	Language of service - English only	10	17	28	19	15	4	7	38	30	487
2011	Language of service - Both English and French	12	17	27	23	9	3	9	37	32	817
2008	Language of service - English only	11	17	28	21	15	2	5	39	31	497
2008	Language of service - Both English and French	10	21	31	19	8	3	7	30	35	726

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	6	12	31	26	18	1	6	48	19	499
2017	Language of service - Both English and French	9	14	31	24	15	1	6	41	25	974
2014	Language of service - English only	11	11	30	24	16	1	6	44	23	657
2014	Language of service - Both English and French	7	18	27	25	14	1	7	43	28	1037
2011	Language of service - English only	8	18	31	21	17	1	5	40	27	484
2011	Language of service - Both English and French	12	21	30	21	10	2	6	33	35	819
2008	Language of service - English only	10	16	31	26	15	0	2	42	27	499
2008	Language of service - Both English and French	10	21	32	20	9	1	7	32	33	725

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	17	27	18	14	2	5	35	36	500
2017	Language of service - Both English and French	17	23	25	15	14	2	5	31	42	979
2014	Language of service - English only	17	19	25	19	13	1	4	34	39	663
2014	Language of service - Both English and French	16	24	24	17	12	1	5	30	44	1036
2011	Language of service - English only	23	23	26	13	11	2	4	24	48	489
2011	Language of service - Both English and French	23	28	22	11	8	1	7	21	55	822
2008	Language of service - English only	30	22	21	14	11	1	1	26	53	499
2008	Language of service - Both English and French	23	25	23	14	9	1	6	25	51	724

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	17	26	22	10	3	6	35	36	500
2017	Language of service - Both English and French	17	22	26	15	10	4	5	28	43	978
2014	Language of service - English only	16	17	27	18	12	4	5	33	37	664
2014	Language of service - Both English and French	14	19	27	19	11	4	4	33	37	1037
2011	Language of service - English only	14	20	26	18	14	3	4	35	37	487
2011	Language of service - Both English and French	12	23	25	18	11	3	7	33	39	822
2008	Language of service - English only	17	23	22	18	15	2	4	34	42	499
2008	Language of service - Both English and French	17	28	22	19	8	3	3	28	48	726

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	16	34	20	11	2	5	33	31	501
2017	Language of service - Both English and French	12	19	33	18	10	3	5	31	33	976
2014	Language of service - English only	11	18	30	21	11	3	5	35	32	662
2014	Language of service - Both English and French	12	20	33	18	11	2	4	31	34	1036

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	25	9	13	9	1	70	22	506
2017	Language of service - Both English and French	45	30	10	8	6	1	76	14	983
2014	Language of service - English only	43	32	8	8	7	1	76	15	668
2014	Language of service - Both English and French	48	31	8	6	5	1	80	12	1040

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	37	8	8	4	0	80	12	505
2017	Language of service - Both English and French	43	40	9	5	2	0	83	8	980
2014	Language of service - English only	40	40	8	9	3	1	80	12	666
2014	Language of service - Both English and French	47	38	8	5	1	0	86	6	1039

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	31	14	3	5	3	0	78	8	505
2017	Language of service - Both English and French	40	36	15	3	3	2	1	78	7	982
2014	Language of service - English only	45	31	14	4	3	4	0	79	7	668
2014	Language of service - Both English and French	49	32	11	3	1	3	1	84	5	1039

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	36	10	6	3	2	80	10	507
2017	Language of service - Both English and French	39	40	11	5	3	1	80	8	982
2014	Language of service - English only	45	34	10	6	4	2	80	9	669
2014	Language of service - Both English and French	47	35	11	4	2	2	83	6	1041
2011	Language of service - English only	33	37	14	8	5	2	72	14	490
2011	Language of service - Both English and French	37	37	14	7	3	2	76	10	828

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	38	9	5	4	82	9	507
2017	Language of service - Both English and French	43	40	8	5	3	83	9	978
2014	Language of service - English only	51	31	7	6	4	83	10	669
2014	Language of service - Both English and French	52	35	8	4	2	86	6	1041
2011	Language of service - English only	43	34	11	6	7	77	12	489
2011	Language of service - Both English and French	42	38	11	5	3	81	9	825
2008	Language of service - English only	33	36	14	8	9	69	17	501
2008	Language of service - Both English and French	36	40	12	8	4	76	12	726

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	28	15	10	10	3	2	64	21	506
2017	Language of service - Both English and French	26	34	16	9	7	5	3	65	18	983
2014	Language of service - English only	32	30	16	9	6	5	1	66	17	669
2014	Language of service - Both English and French	31	32	15	8	6	5	3	69	15	1041

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	43	7	5	3	1	85	8	507
2017	Language of service - Both English and French	38	42	12	4	2	2	81	6	976
2014	Language of service - English only	38	42	11	5	2	2	82	7	668
2014	Language of service - Both English and French	37	45	10	4	1	4	85	5	1039
2011	Language of service - English only	39	37	13	5	3	2	78	8	490
2011	Language of service - Both English and French	37	40	13	5	2	4	80	7	826

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	37	9	6	5	1	0	81	10	504
2017	Language of service - Both English and French	38	37	11	7	5	2	1	77	12	979
2014	Language of service - English only	43	36	8	6	4	2	1	81	11	669
2014	Language of service - Both English and French	39	38	11	6	3	3	0	80	9	1040
2011	Language of service - English only	41	32	11	7	4	3	1	76	12	490
2011	Language of service - Both English and French	43	36	9	5	4	3	0	81	10	826
2008	Language of service - English only	35	36	10	9	7	3	1	73	16	502
2008	Language of service - Both English and French	35	38	11	7	4	3	1	77	12	727

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	35	14	8	5	1	0	73	13	507
2017	Language of service - Both English and French	32	34	17	8	4	4	1	70	12	982
2014	Language of service - English only	31	36	16	10	5	4	0	69	15	668
2014	Language of service - Both English and French	25	35	18	10	5	6	1	65	16	1041
2011	Language of service - English only	24	39	19	10	6	3	0	64	16	490
2011	Language of service - Both English and French	25	33	20	11	5	5	1	62	16	827

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	27	14	13	18	8	1	49	35	506
2017	Language of service - Both English and French	17	25	16	16	13	9	3	48	33	982
2014	Language of service - English only	18	26	17	15	16	7	1	48	34	668
2014	Language of service - Both English and French	18	24	16	17	13	10	3	47	34	1040
2011	Language of service - English only	15	22	18	16	18	9	2	42	38	489
2011	Language of service - Both English and French	17	20	18	16	15	11	3	43	36	826

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	45	4	10	4	83	13	507
2017	Language of service - Both English and French	29	50	6	11	4	79	15	980
2014	Language of service - English only	39	45	4	9	3	84	12	669
2014	Language of service - Both English and French	33	50	4	10	3	83	12	1041
2011	Language of service - English only	37	47	3	10	3	84	12	490
2011	Language of service - Both English and French	39	48	4	6	3	88	8	827
2008	Language of service - English only	36	46	5	10	3	82	14	501
2008	Language of service - Both English and French	35	49	6	7	2	85	9	727

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	37	5	10	6	79	16	506
2017	Language of service - Both English and French	36	38	9	11	6	74	17	980
2014	Language of service - English only	41	38	6	9	6	79	15	669
2014	Language of service - Both English and French	41	36	7	10	5	78	15	1040
2011	Language of service - English only	39	35	8	11	7	74	19	489
2011	Language of service - Both English and French	41	37	9	9	4	79	13	825

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	38	7	7	3	83	11	506
2017	Language of service - Both English and French	38	40	10	8	3	78	12	975
2014	Language of service - English only	38	39	7	10	5	78	16	667
2014	Language of service - Both English and French	38	41	10	8	2	80	10	1040

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	78	16	3	2	1	0	95	3	508
2017	Language of service - Both English and French	65	25	4	4	1	0	90	5	978
2014	Language of service - English only	79	17	1	1	0	0	98	1	669
2014	Language of service - Both English and French	69	25	3	3	1	0	94	4	1040
2011	Language of service - English only	83	11	2	1	1	2	96	1	490
2011	Language of service - Both English and French	70	22	3	4	1	0	92	5	825
2008	Language of service - English only	80	16	1	1	1	1	97	2	500
2008	Language of service - Both English and French	66	25	4	4	1	0	91	5	725

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	82	12	2	1	1	1	95	2	507
2017	Language of service - Both English and French	57	23	6	10	4	0	80	14	979
2014	Language of service - English only	79	15	2	0	1	1	96	2	668
2014	Language of service - Both English and French	58	23	5	9	5	0	81	13	1041
2011	Language of service - English only	84	9	3	1	1	3	95	2	490
2011	Language of service - Both English and French	54	21	8	11	5	1	76	16	827
2008	Language of service - English only	85	9	2	1	1	1	96	2	501
2008	Language of service - Both English and French	50	23	8	11	8	0	73	19	726

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	81	8	6	0	1	0	3	92	1	506
2017	Language of service - Both English and French	62	22	5	6	4	0	2	85	10	983
2014	Language of service - English only	80	11	4	1	1	0	4	95	1	669
2014	Language of service - Both English and French	71	16	4	4	4	0	1	88	8	1040
2011	Language of service - English only	80	8	5	1	0	0	5	93	2	489
2011	Language of service - Both English and French	63	19	5	5	5	1	1	84	10	824
2008	Language of service - English only	73	8	4	1	2	1	11	93	3	501
2008	Language of service - Both English and French	59	15	6	6	9	0	4	78	15	728

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	83	8	5	1	1	0	2	93	2	506
2017	Language of service - Both English and French	74	16	4	2	3	0	1	91	5	982
2014	Language of service - English only	81	11	3	0	1	0	3	96	1	668
2014	Language of service - Both English and French	78	13	2	2	3	0	1	92	6	1041
2011	Language of service - English only	80	9	3	0	1	0	5	95	1	490
2011	Language of service - Both English and French	74	15	5	2	3	0	1	90	5	827
2008	Language of service - English only	81	5	3	1	0	1	8	95	2	501
2008	Language of service - Both English and French	73	14	3	4	4	0	3	89	8	728

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	72	12	8	1	1	2	4	89	2	507
2017	Language of service - Both English and French	53	26	7	5	3	3	3	84	8	982
2014	Language of service - English only	70	17	5	1	1	2	4	93	1	666
2014	Language of service - Both English and French	60	22	6	5	3	1	2	84	9	1038

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	75	13	7	1	1	1	2	91	1	506
2017	Language of service - Both English and French	59	27	5	5	3	1	1	87	7	981
2014	Language of service - English only	72	16	5	1	0	3	3	93	2	664
2014	Language of service - Both English and French	62	25	4	4	2	2	1	89	7	1039
2011	Language of service - English only	76	13	5	1	0	1	4	93	1	490
2011	Language of service - Both English and French	61	23	7	5	2	2	0	86	7	823
2008	Language of service - English only	77	11	5	0	1	3	3	93	2	501
2008	Language of service - Both English and French	57	25	7	6	3	1	1	84	9	728

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	17	83	507
2017	Language of service - Both English and French	16	84	981
2014	Language of service - English only	20	80	668
2014	Language of service - Both English and French	12	88	1040

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	59	92
2017	Language of service - Both English and French	50	153
2014	Language of service - English only	47	133
2014	Language of service - Both English and French	51	133

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	63	92
2017	Language of service - Both English and French	57	153
2014	Language of service - English only	64	133
2014	Language of service - Both English and French	67	133

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	153
2014	Language of service - English only	5	133

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - English only	92
2017	Language of service - Both English and French	153
2014	Language of service - English only	133
2014	Language of service - Both English and French	133

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	92
2017	Language of service - Both English and French	7	153
2014	Language of service - Both English and French	8	133

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	92
2017	Language of service - Both English and French	10	153
2014	Language of service - English only	9	133
2014	Language of service - Both English and French	8	133

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	5	153
2014	Language of service - English only	5	133
2014	Language of service - Both English and French	4	133

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	49	92
2017	Language of service - Both English and French	34	153
2014	Language of service - English only	32	133
2014	Language of service - Both English and French	38	133

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	44	92
2017	Language of service - Both English and French	35	153
2014	Language of service - English only	31	133
2014	Language of service - Both English and French	48	133

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	57	92
2017	Language of service - Both English and French	44	153
2014	Language of service - English only	44	133
2014	Language of service - Both English and French	46	133

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	45	92
2017	Language of service - Both English and French	39	153
2014	Language of service - English only	43	133
2014	Language of service - Both English and French	44	133

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	34	92
2017	Language of service - Both English and French	28	153
2014	Language of service - English only	20	133
2014	Language of service - Both English and French	32	133

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	53	92
2017	Language of service - Both English and French	54	153
2014	Language of service - English only	46	133
2014	Language of service - Both English and French	59	133

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	36	92
2017	Language of service - Both English and French	30	153
2014	Language of service - English only	31	133
2014	Language of service - Both English and French	38	133

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	153

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	92
2017	Language of service - Both English and French	12	153
2014	Language of service - English only	5	133
2014	Language of service - Both English and French	10	133

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	92
2017	Language of service - Both English and French	10	153
2014	Language of service - English only	12	133
2014	Language of service - Both English and French	13	133

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	57	92
2017	Language of service - Both English and French	44	153
2014	Language of service - English only	49	133
2014	Language of service - Both English and French	50	133

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	30	92
2017	Language of service - Both English and French	20	153
2014	Language of service - English only	19	133
2014	Language of service - Both English and French	22	133

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	92
2017	Language of service - Both English and French	15	153
2014	Language of service - English only	12	133
2014	Language of service - Both English and French	9	133

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	47	92
2017	Language of service - Both English and French	44	153
2014	Language of service - English only	45	133
2014	Language of service - Both English and French	51	133

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	27	92
2017	Language of service - Both English and French	26	153
2014	Language of service - English only	24	133
2014	Language of service - Both English and French	35	133

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	6	153
2014	Language of service - English only	5	133
2014	Language of service - Both English and French	13	133

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	92
2017	Language of service - Both English and French	17	153
2014	Language of service - English only	23	133
2014	Language of service - Both English and French	21	133

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	92
2017	Language of service - Both English and French	9	153
2014	Language of service - English only	9	133
2014	Language of service - Both English and French	8	133

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	92
2017	Language of service - Both English and French	3	153
2014	Language of service - English only	7	133
2014	Language of service - Both English and French	10	133

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	92
2017	Language of service - Both English and French	17	153
2014	Language of service - English only	16	133
2014	Language of service - Both English and French	13	133

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	92
2017	Language of service - Both English and French	8	153
2014	Language of service - English only	8	133
2014	Language of service - Both English and French	8	133

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	32	92
2017	Language of service - Both English and French	31	153
2014	Language of service - English only	32	133
2014	Language of service - Both English and French	22	133

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	86
2017	Language of service - Both English and French	15	146
2014	Language of service - English only	9	124
2014	Language of service - Both English and French	15	120

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	86
2017	Language of service - Both English and French	16	146
2014	Language of service - English only	16	124
2014	Language of service - Both English and French	21	120

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	86
2017	Language of service - Both English and French	11	146
2014	Language of service - English only	11	124
2014	Language of service - Both English and French	12	120

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	86
2017	Language of service - Both English and French	6	146
2014	Language of service - English only	7	124
2014	Language of service - Both English and French	6	120

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	86
2017	Language of service - Both English and French	13	146
2014	Language of service - English only	9	124
2014	Language of service - Both English and French	11	120

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	86
2017	Language of service - Both English and French	16	146
2014	Language of service - English only	11	124
2014	Language of service - Both English and French	16	120

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	86
2017	Language of service - Both English and French	13	146
2014	Language of service - English only	8	124
2014	Language of service - Both English and French	14	120

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	86
2017	Language of service - Both English and French	10	146
2014	Language of service - English only	8	124
2014	Language of service - Both English and French	11	120

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	86
2017	Language of service - Both English and French	9	146
2014	Language of service - English only	10	124
2014	Language of service - Both English and French	12	120

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	22	86
2017	Language of service - Both English and French	19	146
2014	Language of service - English only	21	124
2014	Language of service - Both English and French	31	120

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	86
2017	Language of service - Both English and French	10	146
2014	Language of service - English only	9	124
2014	Language of service - Both English and French	10	120

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	53	86
2017	Language of service - Both English and French	41	146
2014	Language of service - English only	48	124
2014	Language of service - Both English and French	54	120

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	146

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	59	86
2017	Language of service - Both English and French	43	146
2014	Language of service - English only	61	124
2014	Language of service - Both English and French	45	120

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	86
2017	Language of service - Both English and French	13	146
2014	Language of service - English only	11	124
2014	Language of service - Both English and French	9	120

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	93	7	92
2017	Language of service - Both English and French	95	5	153

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	22	19	7	8	18	6	56	19	507
2017	Language of service - Both English and French	18	18	20	5	6	26	8	54	16	981
2014	Language of service - English only	21	18	21	7	7	19	6	53	19	669
2014	Language of service - Both English and French	17	18	17	6	5	27	10	56	17	1041

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	30	18	7	6	7	1	66	14	507
2017	Language of service - Both English and French	30	28	19	5	4	12	2	68	10	980
2014	Language of service - English only	34	24	19	7	5	10	1	65	13	669
2014	Language of service - Both English and French	29	28	18	5	3	16	2	69	10	1040
2011	Language of service - English only	35	35	13	6	6	4	1	73	13	487
2011	Language of service - Both English and French	37	36	14	4	3	5	0	77	8	826

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	10	90	509
2017	Language of service - Both English and French	8	92	982
2014	Language of service - English only	10	90	668
2014	Language of service - Both English and French	8	92	1039

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	29	52
2017	Language of service - Both English and French	42	78
2014	Language of service - English only	42	62
2014	Language of service - Both English and French	30	84

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	88	52
2017	Language of service - Both English and French	73	78
2014	Language of service - English only	74	62
2014	Language of service - Both English and French	76	84

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - English only	52
2017	Language of service - Both English and French	78
2014	Language of service - English only	62

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	6	78

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	6	78
2014	Language of service - English only	12	62

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	15	78
2014	Language of service - Both English and French	11	84

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	26	53
2017	Language of service - Both English and French	30	77
2014	Language of service - English only	29	62
2014	Language of service - Both English and French	17	84

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	17	53
2017	Language of service - Both English and French	25	77
2014	Language of service - English only	27	62
2014	Language of service - Both English and French	20	84

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	17	53
2017	Language of service - Both English and French	22	77
2014	Language of service - English only	20	62
2014	Language of service - Both English and French	15	84

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	53
2017	Language of service - Both English and French	10	77
2014	Language of service - English only	10	62

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	22	53
2017	Language of service - Both English and French	25	77
2014	Language of service - English only	27	62
2014	Language of service - Both English and French	17	84

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	20	53
2017	Language of service - Both English and French	26	77
2014	Language of service - English only	21	62
2014	Language of service - Both English and French	17	84

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	8	62

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	53
2014	Language of service - Both English and French	10	84

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	53
2017	Language of service - Both English and French	21	77
2014	Language of service - English only	19	62
2014	Language of service - Both English and French	19	84

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	53
2017	Language of service - Both English and French	0	77

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	53
2017	Language of service - Both English and French	10	77
2014	Language of service - English only	19	62
2014	Language of service - Both English and French	7	84

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Language of service - English only	53
2017	Language of service - Both English and French	77
2014	Language of service - English only	62
2014	Language of service - Both English and French	84

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	53
2017	Language of service - Both English and French	21	77
2014	Language of service - English only	19	62
2014	Language of service - Both English and French	35	84

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	25	52
2017	Language of service - Both English and French	21	78
2014	Language of service - English only	31	61
2014	Language of service - Both English and French	33	84

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	6	78
2014	Language of service - English only	10	61
2014	Language of service - Both English and French	13	84

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	10	84

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	17	52
2017	Language of service - Both English and French	11	78
2014	Language of service - English only	22	61
2014	Language of service - Both English and French	15	84

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	6	84

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	10	84

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	8	78
2014	Language of service - English only	12	61
2014	Language of service - Both English and French	11	84

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	8	84

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	53	52
2017	Language of service - Both English and French	65	78
2014	Language of service - English only	51	61
2014	Language of service - Both English and French	40	84

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	12	76

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	13	75
2014	Language of service - English only	8	57
2014	Language of service - Both English and French	14	76

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	51
2017	Language of service - Both English and French	0	75

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Language of service - Both English and French	0	76

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	51

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	10	75
2014	Language of service - Both English and French	7	76

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	51
2017	Language of service - Both English and French	19	75
2014	Language of service - English only	10	57

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	51
2017	Language of service - Both English and French	13	75
2014	Language of service - English only	11	57
2014	Language of service - Both English and French	8	76

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	29	51
2017	Language of service - Both English and French	18	75
2014	Language of service - English only	28	57
2014	Language of service - Both English and French	13	76

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	51
2017	Language of service - Both English and French	9	75
2014	Language of service - Both English and French	9	76

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	56	51
2017	Language of service - Both English and French	44	75
2014	Language of service - English only	48	57
2014	Language of service - Both English and French	42	76

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	75

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	51	51
2017	Language of service - Both English and French	67	75
2014	Language of service - English only	63	57
2014	Language of service - Both English and French	55	76

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	51
2017	Language of service - Both English and French	14	75
2014	Language of service - English only	8	57
2014	Language of service - Both English and French	11	76

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	92	8	53
2017	Language of service - Both English and French	95	5	77

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	19	20	5	4	24	6	60	12	507
2017	Language of service - Both English and French	19	18	19	3	3	30	8	60	9	981
2014	Language of service - English only	23	19	20	4	4	23	6	60	11	668
2014	Language of service - Both English and French	19	16	16	4	2	33	9	62	9	1040

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	36	31	17	4	3	7	2	74	8	506
2017	Language of service - Both English and French	31	29	18	3	4	12	3	71	8	978
2014	Language of service - English only	36	25	18	3	4	13	1	71	8	667
2014	Language of service - Both English and French	33	28	15	4	1	17	2	75	6	1039
2011	Language of service - English only	39	37	12	4	3	5	0	80	7	490
2011	Language of service - Both English and French	43	34	12	4	2	5	0	81	6	825

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	20	80	507
2017	Language of service - Both English and French	18	82	983
2014	Language of service - English only	17	83	667
2014	Language of service - Both English and French	14	86	1037

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	72	28	106
2017	Language of service - Both English and French	75	25	179
2014	Language of service - English only	75	25	112
2014	Language of service - Both English and French	75	25	148

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	47	3	5	9	0	3	82	15	76
2017	Language of service - Both English and French	39	38	10	8	4	0	1	78	11	135
2014	Language of service - English only	54	35	3	6	1	0	0	89	7	85
2014	Language of service - Both English and French	50	33	7	7	2	1	0	84	9	111

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	49	8	7	2	2	5	81	10	507
2017	Language of service - Both English and French	22	43	13	11	5	2	4	69	17	982
2014	Language of service - English only	25	49	9	5	3	4	6	81	9	669
2014	Language of service - Both English and French	23	45	13	7	4	3	5	74	12	1041
2011	Language of service - English only	27	57	8	5	1	0	2	86	6	490
2011	Language of service - Both English and French	26	47	13	9	2	1	2	75	12	825
2008	Language of service - English only	23	55	9	8	2	0	2	81	10	500
2008	Language of service - Both English and French	21	43	14	13	5	1	3	67	19	728

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	28	22	12	6	14	7	51	22	503
2017	Language of service - Both English and French	12	22	19	11	8	22	7	47	27	981
2014	Language of service - English only	12	24	22	11	7	15	9	47	24	668
2014	Language of service - Both English and French	12	22	20	9	6	22	10	49	22	1040
2011	Language of service - English only	12	27	23	13	10	13	3	46	27	489
2011	Language of service - Both English and French	12	25	23	11	5	18	5	48	21	825

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	45	28	9	3	3	8	5	84	6	506
2017	Language of service - Both English and French	36	33	11	4	1	10	4	81	6	982
2014	Language of service - English only	37	29	11	3	2	12	6	81	6	668
2014	Language of service - Both English and French	36	32	11	3	1	12	6	82	4	1041
2011	Language of service - English only	39	32	14	3	2	8	2	79	6	490
2011	Language of service - Both English and French	42	31	12	4	1	7	2	81	6	826
2008	Language of service - English only	36	35	11	5	3	8	2	78	9	499
2008	Language of service - Both English and French	29	38	15	4	2	10	3	77	6	729

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	36	29	13	4	4	10	5	76	9	507
2017	Language of service - Both English and French	30	32	14	4	3	13	4	74	9	980
2014	Language of service - English only	29	27	15	6	2	15	6	71	10	667
2014	Language of service - Both English and French	27	32	14	5	2	15	6	74	8	1037
2011	Language of service - English only	30	32	16	6	5	10	2	70	12	490
2011	Language of service - Both English and French	33	31	17	5	2	10	2	73	8	826
2008	Language of service - English only	28	34	14	9	6	8	2	68	17	501
2008	Language of service - Both English and French	24	34	16	10	5	8	4	65	17	729

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	25	8	4	6	1	0	82	11	507
2017	Language of service - Both English and French	51	27	9	6	5	1	1	80	11	980

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	56	24	11	3	6	1	0	80	9	507
2017	Language of service - Both English and French	50	27	12	5	5	1	0	78	10	981

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	36	20	12	7	5	0	58	20	509
2017	Language of service - Both English and French	13	33	24	13	11	5	1	49	25	981

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	37	16	17	9	2	0	57	26	509
2017	Language of service - Both English and French	13	35	21	17	11	2	0	50	29	982

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	17	18	19	31	0	1	31	50	508
2017	Language of service - Both English and French	11	18	18	19	32	1	2	29	52	982

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	29	27	15	8	0	0	49	24	509
2017	Language of service - Both English and French	16	24	28	19	11	0	1	41	31	981

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	32	18	10	7	0	2	63	18	504
2017	Language of service - Both English and French	22	27	25	13	9	1	3	51	23	977

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	27	22	10	12	1	2	55	23	508
2017	Language of service - Both English and French	15	24	23	19	15	2	2	41	35	980

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	54	24	10	3	1	1	8	84	4	508
2017	Language of service - Both English and French	41	25	14	6	3	1	9	74	11	980

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	29	22	10	8	0	1	60	18	501
2017	Language of service - Both English and French	24	31	23	11	9	0	2	56	20	980

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	31	17	10	5	0	2	67	16	503
2017	Language of service - Both English and French	24	33	22	11	6	1	2	59	18	979

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	30	22	14	9	0	1	56	22	504
2017	Language of service - Both English and French	23	27	27	13	8	1	2	52	21	979

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	31	15	9	7	0	1	68	17	503
2017	Language of service - Both English and French	29	29	22	9	7	1	3	60	17	980

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	32	18	13	8	0	1	61	21	503
2017	Language of service - Both English and French	24	31	22	12	8	1	2	57	20	978

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	53	25	12	3	5	0	2	80	8	503
2017	Language of service - Both English and French	47	24	16	5	4	0	3	74	9	977

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	69	13	5	5	4	1	3	85	10	508
2017	Language of service - Both English and French	68	13	6	4	4	1	5	85	8	979

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	57	26	8	4	3	1	2	85	6	506
2017	Language of service - Both English and French	56	25	8	5	2	0	4	84	8	979

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	60	19	10	4	5	0	1	80	9	505
2017	Language of service - Both English and French	56	20	9	5	6	0	4	79	11	978

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	57	9	5	1	1	0	27	91	2	506
2017	Language of service - Both English and French	57	12	5	3	1	0	23	89	5	980

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	66	18	6	3	1	1	5	89	4	504
2017	Language of service - Both English and French	62	18	7	3	1	1	7	87	5	977

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	18	11	11	16	0	2	61	28	507
2017	Language of service - Both English and French	51	15	10	8	11	1	5	70	20	981

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	53	25	11	5	2	1	3	81	7	506
2017	Language of service - Both English and French	49	27	14	4	2	0	3	79	6	978

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	36	35	12	6	1	0	47	18	509
2017	Language of service - Both English and French	10	25	41	15	7	1	0	36	23	982

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	18	40	25	8	1	0	34	26	507
2017	Language of service - Both English and French	9	19	41	20	10	0	1	30	28	982

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	19	24	17	21	3	0	17	83	508
2017	Language of service - Both English and French	16	19	22	17	24	2	1	16	84	983

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	29	409
2017	Language of service - Both English and French	29	803

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	38	409
2017	Language of service - Both English and French	40	803

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	29	409
2017	Language of service - Both English and French	29	803

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	61	409
2017	Language of service - Both English and French	56	803

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	4	409
2017	Language of service - Both English and French	9	803

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	37	409
2017	Language of service - Both English and French	38	803

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Language of service - English only	4	43	19	10	6	17	399
2017	Language of service - Both English and French	4	45	18	11	6	16	781

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	19	14	19	30	2	5	32	52	412
2017	Language of service - Both English and French	9	19	16	19	28	1	8	31	51	807

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	4	10	10	15	54	2	4	15	74	411
2017	Language of service - Both English and French	3	7	9	18	54	3	6	11	79	806

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 110. In what official language(s) do you provide services to the public?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.