2017 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	44	10	6	5	79	11	1496
2017	Does not provide services to public	36	44	9	7	4	81	10	3118
2014	Provides services to public	32	44	11	8	5	76	13	1714
2014	Does not provide services to public	34	42	12	8	5	76	12	3078
2011	Provides services to public	40	37	10	7	6	77	13	1319
2011	Does not provide services to public	37	38	10	8	6	75	14	2241
2008	Provides services to public	36	41	12	7	5	76	12	1218
2008	Does not provide services to public	35	40	10	8	6	75	14	1778

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	35	15	13	9	0	0	63	22	1495
2017	Does not provide services to public	34	38	13	8	6	0	0	72	15	3120

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	57	30	8	3	2	88	4	1492
2017	Does not provide services to public	54	34	8	2	1	88	4	3112
2014	Provides services to public	60	28	7	3	1	89	4	1716
2014	Does not provide services to public	62	28	7	2	1	89	3	3078
2011	Provides services to public	60	27	8	3	1	88	4	1322
2011	Does not provide services to public	58	30	8	2	1	88	4	2242

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	39	10	5	3	82	8	1491
2017	Does not provide services to public	44	38	10	5	3	82	8	3105
2014	Provides services to public	41	38	12	6	3	80	8	1714
2014	Does not provide services to public	45	35	11	6	3	81	9	3078
2011	Provides services to public	43	37	10	6	4	80	10	1320
2011	Does not provide services to public	43	39	8	6	3	82	10	2242
2008	Provides services to public	40	40	11	6	4	80	9	1237
2008	Does not provide services to public	40	41	9	6	3	81	9	1788

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	33	17	8	6	1	69	14	1495
2017	Does not provide services to public	46	31	14	5	4	1	77	9	3115
2014	Provides services to public	32	36	17	8	6	1	69	14	1713
2014	Does not provide services to public	40	35	14	6	4	1	76	10	3078
2011	Provides services to public	32	34	18	8	7	1	67	15	1319
2011	Does not provide services to public	39	32	15	9	5	1	71	14	2239

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	36	16	9	6	69	15	1493
2017	Does not provide services to public	44	34	12	6	3	78	9	3113
2014	Provides services to public	32	37	16	9	5	70	14	1713
2014	Does not provide services to public	40	36	14	7	3	76	10	3076
2011	Provides services to public	31	37	16	9	6	68	15	1317
2011	Does not provide services to public	37	35	14	9	5	72	14	2240
2008	Provides services to public	28	41	13	11	7	69	17	1237
2008	Does not provide services to public	33	37	15	10	4	71	15	1783

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	27	15	11	9	4	1	64	21	1497
2017	Does not provide services to public	39	25	18	9	6	3	1	67	15	3119
2014	Provides services to public	32	26	18	11	10	3	1	60	22	1716
2014	Does not provide services to public	36	26	17	10	6	4	1	65	17	3076
2011	Provides services to public	33	26	16	10	10	3	1	62	21	1317
2011	Does not provide services to public	36	25	16	11	7	4	0	64	19	2239
2008	Provides services to public	28	25	17	14	11	5	1	56	26	1235
2008	Does not provide services to public	30	27	16	13	8	4	0	60	22	1785

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	32	10	6	5	1	0	78	11	1498
2017	Does not provide services to public	50	30	9	5	3	2	1	82	9	3123
2014	Provides services to public	44	31	12	6	4	3	1	77	10	1715
2014	Does not provide services to public	52	27	11	4	3	2	1	81	8	3079
2011	Provides services to public	42	32	12	6	4	2	1	77	10	1324
2011	Does not provide services to public	47	27	11	8	4	2	1	77	12	2237
2008	Provides services to public	39	31	13	8	6	3	1	72	14	1236
2008	Does not provide services to public	42	28	11	8	6	4	1	74	14	1790

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	44	34	7	8	5	1	1	80	13	1494
2017	Does not provide services to public	48	33	8	7	4	0	0	81	11	3123
2014	Provides services to public	44	33	11	8	4	1	0	77	12	1715
2014	Does not provide services to public	47	33	8	6	4	1	0	81	10	3080
2011	Provides services to public	41	35	11	8	4	1	0	77	12	1323
2011	Does not provide services to public	45	32	8	8	5	0	0	78	14	2238
2008	Provides services to public	38	32	12	11	6	1	0	71	17	1237
2008	Does not provide services to public	41	32	10	9	7	1	0	74	16	1789

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	28	11	6	5	1	77	12	1492
2017	Does not provide services to public	55	26	9	5	4	0	82	9	3122
2014	Provides services to public	48	30	10	6	5	0	79	11	1714
2014	Does not provide services to public	54	28	9	5	3	0	83	8	3079

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	32	15	10	7	8	0	66	18	1498
2017	Does not provide services to public	34	32	14	8	4	7	1	71	13	3123
2014	Provides services to public	31	33	15	8	4	8	0	70	13	1712
2014	Does not provide services to public	34	33	14	6	4	9	1	74	11	3075
2011	Provides services to public	28	32	17	8	8	6	1	64	17	1324
2011	Does not provide services to public	30	31	16	10	7	6	0	66	18	2240

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	31	19	12	9	3	0	58	22	1497
2017	Does not provide services to public	33	34	15	9	6	3	0	69	15	3121
2014	Provides services to public	28	33	19	10	7	4	0	62	18	1714
2014	Does not provide services to public	32	33	17	9	5	4	0	68	15	3076
2011	Provides services to public	24	32	20	11	11	3	0	57	22	1322
2011	Does not provide services to public	27	34	16	12	9	2	0	63	21	2241
2008	Provides services to public	20	31	20	13	13	3	1	52	27	1237
2008	Does not provide services to public	23	32	19	12	10	3	0	58	23	1791

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	31	21	13	10	6	0	53	24	1491
2017	Does not provide services to public	24	33	18	12	6	6	0	61	19	3119
2014	Provides services to public	18	32	21	13	7	7	0	55	22	1713
2014	Does not provide services to public	22	31	19	14	7	7	1	58	22	3076
2011	Provides services to public	14	34	22	15	8	7	0	52	24	1324
2011	Does not provide services to public	16	37	18	15	7	6	0	57	23	2243
2008	Provides services to public	10	28	22	22	11	7	0	41	36	1233
2008	Does not provide services to public	12	33	20	18	10	7	0	48	30	1790

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	27	18	15	14	8	50	31	1498
2017	Does not provide services to public	26	29	17	12	10	7	59	23	3119
2014	Provides services to public	21	27	19	14	11	9	53	27	1712
2014	Does not provide services to public	25	28	17	12	9	8	58	24	3073
2011	Provides services to public	17	28	20	14	12	9	50	28	1325
2011	Does not provide services to public	21	31	16	13	11	7	56	26	2241
2008	Provides services to public	14	26	19	16	16	9	44	36	1236
2008	Does not provide services to public	16	30	17	15	12	10	51	30	1788

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	30	19	16	12	4	52	29	1495
2017	Does not provide services to public	22	35	17	14	8	4	60	23	3119
2014	Provides services to public	19	33	20	15	10	3	54	25	1713
2014	Does not provide services to public	22	33	17	15	8	4	58	24	3069
2011	Provides services to public	18	34	18	17	9	3	54	27	1323
2011	Does not provide services to public	18	37	15	17	11	3	57	28	2239
2008	Provides services to public	14	35	19	19	10	2	50	30	1236
2008	Does not provide services to public	16	36	16	19	11	2	53	31	1788

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	35	16	14	10	0	60	24	1494
2017	Does not provide services to public	31	38	14	10	6	0	70	16	3122
2014	Provides services to public	22	34	18	16	10	0	56	27	1715
2014	Does not provide services to public	29	37	15	11	7	1	66	19	3076
2011	Provides services to public	21	35	16	16	11	0	57	27	1323
2011	Does not provide services to public	27	38	14	13	8	0	65	21	2242

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	36	43	10	8	4	0	0	79	11	1494
2017	Does not provide services to public	37	41	10	8	3	0	0	78	12	3120

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	25	18	17	13	15	1	44	35	1496
2017	Does not provide services to public	16	23	17	13	9	20	3	50	28	3123
2014	Provides services to public	11	23	21	15	14	14	1	40	35	1716
2014	Does not provide services to public	14	23	18	15	9	17	4	47	30	3078

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	35	11	7	5	1	1	76	13	1498
2017	Does not provide services to public	44	33	10	7	4	0	1	78	12	3125
2014	Provides services to public	40	34	12	8	5	1	1	75	13	1715
2014	Does not provide services to public	43	35	10	7	4	0	1	78	11	3079
2011	Provides services to public	37	37	11	9	5	1	0	75	14	1323
2011	Does not provide services to public	41	35	10	9	5	0	0	76	13	2241
2008	Provides services to public	32	37	13	10	7	1	0	69	17	1236
2008	Does not provide services to public	34	34	12	11	7	1	0	69	19	1788

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	43	9	9	3	4	3	77	13	267
2017	Does not provide services to public	34	36	12	8	2	3	5	76	11	703
2014	Provides services to public	25	42	11	9	4	4	4	73	15	263
2014	Does not provide services to public	31	37	11	8	3	4	7	76	12	673

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	34	15	15	9	1	0	61	24	1493
2017	Does not provide services to public	37	35	11	10	5	2	0	73	16	3123
2014	Provides services to public	23	41	14	13	7	1	0	65	20	1716
2014	Does not provide services to public	33	38	10	11	5	2	1	73	17	3079
2011	Provides services to public	27	36	13	13	8	2	0	65	21	1323
2011	Does not provide services to public	33	36	11	11	6	2	0	71	18	2243
2008	Provides services to public	24	40	14	13	7	2	1	65	20	1237
2008	Does not provide services to public	30	38	11	11	6	3	1	71	18	1789

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	25	16	14	14	8	1	51	31	1497
2017	Does not provide services to public	29	28	13	10	8	10	1	65	20	3123
2014	Provides services to public	20	29	16	15	11	9	1	54	28	1715
2014	Does not provide services to public	31	27	13	11	8	9	1	64	21	3078
2011	Provides services to public	26	24	16	13	12	7	1	55	28	1321
2011	Does not provide services to public	34	26	14	10	9	7	1	65	21	2240
2008	Provides services to public	25	26	14	13	11	9	1	57	27	1238
2008	Does not provide services to public	32	28	13	9	9	8	1	66	20	1790

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	40	12	16	8	0	64	24	1496
2017	Does not provide services to public	32	39	11	12	6	0	71	18	3125
2014	Provides services to public	24	39	11	18	8	0	63	26	1714
2014	Does not provide services to public	34	38	10	12	5	0	72	17	3078
2011	Provides services to public	29	42	10	13	5	0	72	18	1320
2011	Does not provide services to public	33	39	11	11	5	1	72	16	2242
2008	Provides services to public	23	44	13	12	7	0	68	19	1237
2008	Does not provide services to public	25	41	12	13	7	1	67	20	1790

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	39	12	7	4	77	11	1488
2017	Does not provide services to public	41	38	12	7	3	79	10	3122
2014	Provides services to public	36	40	13	7	4	76	12	1716
2014	Does not provide services to public	39	38	12	7	4	77	11	3077
2011	Provides services to public	40	36	13	7	4	76	11	1321
2011	Does not provide services to public	42	35	10	7	5	78	12	2239
2008	Provides services to public	34	39	14	8	6	73	13	1237
2008	Does not provide services to public	36	39	11	9	5	75	14	1788

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	37	9	8	5	78	13	1489
2017	Does not provide services to public	46	37	8	6	3	83	9	3121
2014	Provides services to public	38	39	10	8	5	77	13	1715
2014	Does not provide services to public	44	37	8	7	4	81	11	3078
2011	Provides services to public	39	40	10	6	5	80	11	1322
2011	Does not provide services to public	44	38	8	7	4	82	10	2242
2008	Provides services to public	37	40	9	8	6	77	13	1237
2008	Does not provide services to public	39	42	8	7	4	81	11	1788

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	31	18	15	12	2	1	53	28	1496
2017	Does not provide services to public	28	33	17	11	7	3	0	64	19	3118
2014	Provides services to public	17	30	20	17	14	3	0	48	32	1712
2014	Does not provide services to public	25	33	17	13	8	4	1	60	22	3078
2011	Provides services to public	18	34	19	16	11	2	1	53	28	1321
2011	Does not provide services to public	25	35	16	12	10	2	0	61	22	2241
2008	Provides services to public	13	32	19	17	16	2	0	47	33	1233
2008	Does not provide services to public	21	35	16	16	10	3	0	57	27	1786

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	26	16	16	18	3	2	48	35	1491
2017	Does not provide services to public	25	29	15	15	12	3	1	57	28	3115
2014	Provides services to public	17	23	15	19	21	3	2	42	43	1712
2014	Does not provide services to public	21	26	15	15	17	4	3	50	34	3078
2011	Provides services to public	16	26	13	21	20	2	2	44	42	1321
2011	Does not provide services to public	18	28	15	17	18	2	2	48	37	2241
2008	Provides services to public	15	30	15	17	19	2	1	47	37	1235
2008	Does not provide services to public	17	32	13	17	17	2	2	51	35	1784

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	37	14	12	9	0	0	64	21	1489
2017	Does not provide services to public	34	39	13	9	5	0	0	73	14	3110
2014	Provides services to public	22	40	15	14	9	0	1	62	22	1715
2014	Does not provide services to public	29	42	13	11	5	1	1	71	16	3077
2011	Provides services to public	27	40	12	12	8	1	1	67	20	1321
2011	Does not provide services to public	33	39	12	9	6	0	0	73	15	2238

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	35	16	11	7	0	66	18	1492
2017	Does not provide services to public	40	35	13	8	4	0	75	12	3112
2014	Provides services to public	28	36	17	11	8	1	64	19	1714
2014	Does not provide services to public	35	37	14	8	5	0	73	13	3076

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	37	15	11	6	0	0	69	17	1495
2017	Does not provide services to public	38	38	13	7	4	0	0	76	10	3109
2014	Provides services to public	29	39	14	11	6	0	0	68	18	1712
2014	Does not provide services to public	36	39	12	8	4	0	0	76	12	3080
2011	Provides services to public	33	41	12	9	4	0	0	75	13	1318
2011	Does not provide services to public	40	38	11	7	3	1	1	80	10	2238

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	35	21	12	7	4	0	57	21	1495
2017	Does not provide services to public	24	39	19	8	4	5	0	67	13	3121

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	33	13	9	6	1	1	71	16	1489
2017	Does not provide services to public	46	31	10	7	5	0	0	77	12	3120
2014	Provides services to public	35	33	14	11	6	1	1	70	16	1715
2014	Does not provide services to public	41	34	12	7	5	1	1	76	12	3075
2011	Provides services to public	34	37	12	9	5	1	1	73	15	1321
2011	Does not provide services to public	42	34	10	8	4	0	1	78	12	2241

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	26	11	10	11	2	5	66	22	1486
2017	Does not provide services to public	40	23	10	9	7	2	9	71	18	3119
2014	Provides services to public	40	24	11	9	8	2	6	69	19	1714
2014	Does not provide services to public	39	23	10	8	7	2	12	72	17	3079
2011	Provides services to public	31	24	11	12	13	1	8	60	28	1321
2011	Does not provide services to public	33	22	10	11	12	2	10	63	25	2240
2008	Provides services to public	30	25	12	11	13	1	8	60	27	1236
2008	Does not provide services to public	30	22	11	13	11	2	10	60	28	1788

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	35	15	5	3	2	76	9	1496
2017	Does not provide services to public	40	36	14	6	2	1	77	9	3125
2014	Provides services to public	39	32	17	7	5	1	71	12	1714
2014	Does not provide services to public	36	34	17	7	5	1	71	12	3079
2011	Provides services to public	32	32	19	9	6	1	66	15	1324
2011	Does not provide services to public	35	36	17	8	4	1	71	12	2243
2008	Provides services to public	29	29	20	12	8	2	60	20	1234
2008	Does not provide services to public	30	34	20	9	6	0	65	15	1787

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	22	8	6	7	4	8	76	15	1495
2017	Does not provide services to public	52	21	7	5	5	4	6	81	11	3120
2014	Provides services to public	47	24	9	4	5	4	7	80	10	1713
2014	Does not provide services to public	53	21	8	4	4	4	7	83	9	3078
2011	Provides services to public	44	25	10	7	6	2	5	75	15	1321
2011	Does not provide services to public	50	25	7	7	5	2	3	80	13	2241

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Provides services to public	27	39	33	1498
2017	Does not provide services to public	31	36	34	3120
2014	Provides services to public	26	38	36	1714
2014	Does not provide services to public	31	34	35	3078
2011	Provides services to public	30	41	29	1324
2011	Does not provide services to public	33	32	35	2242

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public	12	32	35	7	7	8	413
2017	Does not provide services to public	8	43	28	5	9	7	955
2014	Provides services to public	11	33	36	8	9999	13	430
2014	Does not provide services to public	11	37	29	9	9999	15	962
2011	Provides services to public	16	37	33	7	9999	7	394
2011	Does not provide services to public	13	36	36	6	9999	9	742

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	36	8	4	3	0	85	7	1494
2017	Does not provide services to public	48	38	7	4	2	0	87	7	3117
2014	Provides services to public	45	38	9	5	3	1	84	8	1715
2014	Does not provide services to public	46	38	9	4	2	0	85	6	3078
2011	Provides services to public	44	40	7	5	3	1	85	8	1321
2011	Does not provide services to public	45	38	8	6	2	1	84	8	2242
2008	Provides services to public	48	35	9	5	3	0	84	7	1236
2008	Does not provide services to public	44	39	8	5	4	0	83	9	1786

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	42	15	9	4	1	71	14	1494
2017	Does not provide services to public	33	42	14	7	3	1	75	11	3115
2014	Provides services to public	28	42	16	8	4	1	71	13	1714
2014	Does not provide services to public	32	41	15	7	3	2	74	11	3077
2011	Provides services to public	28	43	16	8	3	1	73	11	1322
2011	Does not provide services to public	32	43	13	7	3	1	77	10	2239

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	26	35	15	9	1	3	25	39	1487
2017	Does not provide services to public	11	24	34	17	9	1	4	27	37	3102
2014	Provides services to public	14	28	34	14	7	1	3	22	43	1711
2014	Does not provide services to public	9	26	37	16	8	1	3	25	37	3071
2011	Provides services to public	12	27	31	17	9	1	3	26	41	1317
2011	Does not provide services to public	11	28	36	14	7	1	2	22	41	2237
2008	Provides services to public	12	25	34	18	8	1	2	27	38	1235
2008	Does not provide services to public	13	29	37	14	5	1	2	20	43	1786

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	18	29	19	15	3	4	36	32	1484
2017	Does not provide services to public	8	16	26	23	18	3	6	45	26	3087
2014	Provides services to public	13	20	29	19	11	3	4	33	36	1705
2014	Does not provide services to public	9	18	29	22	14	3	4	40	29	3071
2011	Provides services to public	10	19	28	22	14	2	5	39	31	1315
2011	Does not provide services to public	9	16	29	26	14	2	4	42	27	2234
2008	Provides services to public	11	20	31	21	13	2	3	36	32	1229
2008	Does not provide services to public	11	21	31	23	9	2	3	34	33	1780

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	18	29	20	11	3	7	35	33	1486
2017	Does not provide services to public	11	19	29	17	13	3	6	34	34	3095
2014	Provides services to public	10	18	28	21	12	4	7	37	31	1702
2014	Does not provide services to public	14	20	30	17	11	3	6	30	37	3070
2011	Provides services to public	11	17	27	21	12	3	8	37	32	1311
2011	Does not provide services to public	14	21	31	16	10	3	5	28	38	2230
2008	Provides services to public	11	19	30	20	11	3	6	34	33	1230
2008	Does not provide services to public	17	23	30	16	7	2	4	25	43	1782

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	13	31	24	16	1	6	43	23	1481
2017	Does not provide services to public	8	17	30	22	16	1	5	41	27	3093
2014	Provides services to public	9	15	28	25	15	1	6	43	26	1700
2014	Does not provide services to public	10	17	32	22	13	1	4	38	28	3064
2011	Provides services to public	10	19	30	21	13	1	6	36	32	1310
2011	Does not provide services to public	10	19	34	21	12	1	3	34	31	2231
2008	Provides services to public	10	19	32	22	11	1	5	36	31	1231
2008	Does not provide services to public	11	20	34	23	9	1	2	33	32	1780

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	21	26	16	14	2	5	32	40	1487
2017	Does not provide services to public	12	20	26	19	15	2	6	37	34	3094
2014	Provides services to public	17	22	25	18	12	1	5	32	42	1705
2014	Does not provide services to public	14	21	28	17	14	2	5	33	37	3072
2011	Provides services to public	23	26	23	12	9	1	6	23	53	1318
2011	Does not provide services to public	15	24	29	15	11	1	4	27	42	2235
2008	Provides services to public	25	24	22	14	10	1	4	25	52	1230
2008	Does not provide services to public	17	28	26	16	8	1	3	25	47	1779

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	20	26	18	10	4	5	31	40	1486
2017	Does not provide services to public	10	20	28	18	14	3	6	36	34	3102
2014	Provides services to public	15	18	27	19	12	4	5	33	37	1707
2014	Does not provide services to public	13	20	25	20	13	4	5	37	35	3070
2011	Provides services to public	13	22	26	18	12	3	6	34	38	1316
2011	Does not provide services to public	10	17	29	22	14	2	5	39	30	2231
2008	Provides services to public	17	26	22	18	10	3	4	31	46	1232
2008	Does not provide services to public	17	24	27	16	9	2	4	27	44	1786

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	18	33	19	11	2	5	32	32	1485
2017	Does not provide services to public	10	18	32	18	13	3	6	34	31	3097
2014	Provides services to public	12	19	32	19	11	3	5	33	33	1704
2014	Does not provide services to public	11	21	32	17	12	3	4	31	34	3070

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	45	28	9	10	7	1	74	17	1497
2017	Does not provide services to public	51	29	8	7	5	1	80	12	3122
2014	Provides services to public	46	32	8	7	6	1	79	13	1714
2014	Does not provide services to public	53	27	7	7	4	1	81	12	3077

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	39	9	6	3	82	9	1493
2017	Does not provide services to public	53	33	6	5	2	86	8	3119
2014	Provides services to public	44	39	8	6	2	84	9	1711
2014	Does not provide services to public	52	35	6	5	2	87	7	3076

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	35	14	3	4	2	0	78	7	1495
2017	Does not provide services to public	46	33	12	3	2	3	1	83	5	3113
2014	Provides services to public	48	32	12	4	2	3	0	82	6	1713
2014	Does not provide services to public	53	29	9	2	1	4	0	86	4	3072

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	39	11	5	3	1	80	9	1497
2017	Does not provide services to public	47	37	9	5	2	1	85	6	3123
2014	Provides services to public	46	34	11	5	3	2	82	7	1716
2014	Does not provide services to public	52	33	9	3	2	2	86	5	3078
2011	Provides services to public	35	37	14	8	4	2	74	12	1325
2011	Does not provide services to public	42	34	12	5	3	3	79	9	2243

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	39	8	5	4	0	83	9	1493
2017	Does not provide services to public	53	33	8	4	2	0	87	6	3116
2014	Provides services to public	51	33	7	5	3	0	85	8	1716
2014	Does not provide services to public	55	32	8	3	2	1	88	5	3071
2011	Provides services to public	43	36	11	6	5	0	79	10	1321
2011	Does not provide services to public	47	33	10	5	3	0	81	8	2240
2008	Provides services to public	35	38	13	8	6	0	73	14	1234
2008	Does not provide services to public	38	38	11	8	4	0	77	12	1789

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	32	16	10	8	4	3	64	19	1497
2017	Does not provide services to public	32	31	14	7	5	5	5	70	14	3121
2014	Provides services to public	32	31	15	9	6	5	2	68	16	1716
2014	Does not provide services to public	37	30	13	7	4	5	4	73	13	3078

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	42	11	4	2	2	0	83	7	1491
2017	Does not provide services to public	43	40	9	3	2	3	0	86	4	3110
2014	Provides services to public	37	44	10	4	1	3	0	84	6	1713
2014	Does not provide services to public	43	39	10	3	1	4	1	85	4	3075
2011	Provides services to public	38	39	13	5	2	3	0	79	7	1322
2011	Does not provide services to public	41	37	12	4	2	4	1	82	5	2237

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	37	10	6	5	1	0	78	11	1491
2017	Does not provide services to public	43	35	9	6	3	2	1	81	10	3112
2014	Provides services to public	40	37	10	6	3	2	1	80	10	1715
2014	Does not provide services to public	43	36	8	6	3	2	1	82	9	3075
2011	Provides services to public	42	34	10	6	4	3	1	79	11	1322
2011	Does not provide services to public	44	33	9	6	3	4	1	81	10	2239
2008	Provides services to public	35	37	11	8	5	3	1	75	14	1236
2008	Does not provide services to public	39	32	10	8	6	4	1	75	14	1789

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	34	34	16	8	4	3	1	71	13	1497
2017	Does not provide services to public	32	33	16	8	4	4	1	69	13	3116
2014	Provides services to public	27	35	17	10	5	5	1	66	15	1715
2014	Does not provide services to public	26	32	19	9	5	6	2	64	15	3073
2011	Provides services to public	24	35	20	10	5	4	1	63	16	1324
2011	Does not provide services to public	24	36	17	12	6	5	1	64	18	2240

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	26	15	15	15	9	2	49	34	1496
2017	Does not provide services to public	21	23	17	13	11	10	4	52	28	3115
2014	Provides services to public	18	24	17	16	14	9	2	47	34	1714
2014	Does not provide services to public	21	22	18	14	12	10	3	50	30	3074
2011	Provides services to public	16	21	17	16	16	11	3	43	37	1322
2011	Does not provide services to public	18	21	17	14	14	13	4	46	34	2239

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	48	5	10	4	81	14	1495
2017	Does not provide services to public	40	46	4	8	3	86	11	3124
2014	Provides services to public	36	48	4	9	3	84	12	1716
2014	Does not provide services to public	42	43	3	8	3	85	11	3079
2011	Provides services to public	39	48	4	7	3	86	10	1324
2011	Does not provide services to public	45	42	4	7	2	87	9	2241
2008	Provides services to public	35	48	6	8	3	83	11	1235
2008	Does not provide services to public	38	48	4	9	2	85	11	1788

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	38	8	11	6	76	17	1494
2017	Does not provide services to public	45	35	7	9	4	79	13	3120
2014	Provides services to public	41	37	7	10	5	78	15	1715
2014	Does not provide services to public	49	34	6	8	3	83	11	3079
2011	Provides services to public	40	36	8	10	5	77	15	1321
2011	Does not provide services to public	48	33	8	7	3	81	11	2239

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	39	9	8	3	80	11	1489
2017	Does not provide services to public	49	36	8	6	1	85	7	3111
2014	Provides services to public	38	40	9	9	3	79	12	1713
2014	Does not provide services to public	49	35	9	5	2	84	7	3076

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	69	22	4	3	1	0	0	92	4	1494
2017	Does not provide services to public	73	19	3	3	1	1	1	93	4	3118
2014	Provides services to public	73	22	2	2	1	0	0	95	3	1715
2014	Does not provide services to public	74	19	3	2	1	0	1	93	4	3077
2011	Provides services to public	75	17	3	3	1	0	1	93	4	1322
2011	Does not provide services to public	75	18	3	2	1	1	1	94	3	2239
2008	Provides services to public	71	21	3	3	1	0	1	93	4	1232
2008	Does not provide services to public	74	18	3	3	1	0	1	93	4	1786

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	66	19	5	7	3	0	85	10	1494
2017	Does not provide services to public	67	17	5	7	4	1	85	10	3123
2014	Provides services to public	66	20	4	6	3	1	87	9	1715
2014	Does not provide services to public	65	19	5	7	4	1	85	10	3078
2011	Provides services to public	65	17	6	7	3	1	83	11	1324
2011	Does not provide services to public	69	16	5	7	3	1	85	10	2238
2008	Provides services to public	65	17	6	7	5	1	82	12	1234
2008	Does not provide services to public	66	19	5	8	2	1	85	10	1786

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	68	18	5	4	3	0	2	88	7	1497
2017	Does not provide services to public	69	16	5	5	2	0	2	88	8	3122
2014	Provides services to public	74	14	4	3	3	0	2	90	6	1715
2014	Does not provide services to public	71	16	4	4	3	0	2	89	7	3079
2011	Provides services to public	70	15	5	4	3	1	3	87	7	1320
2011	Does not provide services to public	71	13	6	5	3	0	2	86	8	2240
2008	Provides services to public	65	12	5	4	6	0	7	84	11	1236
2008	Does not provide services to public	67	14	4	6	4	0	5	86	10	1786

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	77	13	5	2	2	1	92	4	1496
2017	Does not provide services to public	80	11	3	2	2	2	93	4	3117
2014	Provides services to public	79	12	3	1	2	2	94	4	1715
2014	Does not provide services to public	81	11	3	2	1	2	94	3	3075
2011	Provides services to public	76	13	4	1	2	3	92	4	1324
2011	Does not provide services to public	79	11	4	2	2	2	92	4	2241
2008	Provides services to public	76	10	3	3	3	5	92	5	1236
2008	Does not provide services to public	79	8	3	2	2	4	92	4	1790

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	59	21	8	4	2	3	4	86	6	1497
2017	Does not provide services to public	60	20	8	5	2	2	3	84	8	3121
2014	Provides services to public	64	20	6	4	2	2	3	88	6	1710
2014	Does not provide services to public	59	21	8	4	3	1	3	85	8	3077

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	64	22	6	3	2	1	2	88	5	1495
2017	Does not provide services to public	67	19	5	3	1	3	2	90	4	3117
2014	Provides services to public	66	21	4	3	1	3	2	91	5	1709
2014	Does not provide services to public	68	19	5	2	1	2	2	91	4	3075
2011	Provides services to public	66	19	6	3	2	2	2	89	5	1320
2011	Does not provide services to public	70	17	5	3	1	2	2	91	4	2241
2008	Provides services to public	65	19	6	4	2	2	2	87	6	1236
2008	Does not provide services to public	65	19	7	3	1	3	2	88	4	1787

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	16	84	1496
2017	Does not provide services to public	14	86	3123
2014	Provides services to public	15	85	1714
2014	Does not provide services to public	14	86	3072

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	53	246
2017	Does not provide services to public	49	442
2014	Provides services to public	49	267
2014	Does not provide services to public	46	426

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	59	246
2017	Does not provide services to public	64	442
2014	Provides services to public	65	267
2014	Does not provide services to public	62	426

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	246
2017	Does not provide services to public	7	442
2014	Provides services to public	4	267
2014	Does not provide services to public	6	426

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Provides services to public	246
2017	Does not provide services to public	442
2014	Provides services to public	267
2014	Does not provide services to public	426

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	246
2017	Does not provide services to public	3	442
2014	Provides services to public	5	267
2014	Does not provide services to public	4	426

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	246
2017	Does not provide services to public	3	442
2014	Provides services to public	9	267
2014	Does not provide services to public	3	426

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	246
2017	Does not provide services to public	5	442
2014	Provides services to public	4	267
2014	Does not provide services to public	3	426

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	40	246
2017	Does not provide services to public	32	444
2014	Provides services to public	35	267
2014	Does not provide services to public	36	425

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	39	246
2017	Does not provide services to public	37	444
2014	Provides services to public	40	267
2014	Does not provide services to public	40	425

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	48	246
2017	Does not provide services to public	43	444
2014	Provides services to public	45	267
2014	Does not provide services to public	44	425

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	42	246
2017	Does not provide services to public	43	444
2014	Provides services to public	43	267
2014	Does not provide services to public	41	425

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	30	246
2017	Does not provide services to public	22	444
2014	Provides services to public	26	267
2014	Does not provide services to public	26	425

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	54	246
2017	Does not provide services to public	57	444
2014	Provides services to public	53	267
2014	Does not provide services to public	50	425

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	32	246
2017	Does not provide services to public	29	444
2014	Provides services to public	35	267
2014	Does not provide services to public	36	425

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2014	Provides services to public	2	267

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	246
2017	Does not provide services to public	6	444
2014	Provides services to public	8	267
2014	Does not provide services to public	7	425

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	246
2017	Does not provide services to public	8	444
2014	Provides services to public	12	267
2014	Does not provide services to public	12	425

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	48	246
2017	Does not provide services to public	45	444
2014	Provides services to public	50	267
2014	Does not provide services to public	46	425

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	23	246
2017	Does not provide services to public	22	444
2014	Provides services to public	21	267
2014	Does not provide services to public	25	425

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	246
2017	Does not provide services to public	13	444
2014	Provides services to public	11	267
2014	Does not provide services to public	13	425

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	45	246
2017	Does not provide services to public	53	444
2014	Provides services to public	48	267
2014	Does not provide services to public	55	424

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	246
2017	Does not provide services to public	26	444
2014	Provides services to public	30	267
2014	Does not provide services to public	29	424

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	246
2017	Does not provide services to public	6	444
2014	Provides services to public	9	267
2014	Does not provide services to public	12	424

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	246
2017	Does not provide services to public	15	444
2014	Provides services to public	22	267
2014	Does not provide services to public	19	424

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	246
2017	Does not provide services to public	12	444
2014	Provides services to public	9	267
2014	Does not provide services to public	14	424

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	246
2017	Does not provide services to public	5	444
2014	Provides services to public	9	267
2014	Does not provide services to public	6	424

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	246
2017	Does not provide services to public	11	444
2014	Provides services to public	15	267
2014	Does not provide services to public	14	424

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	246
2017	Does not provide services to public	8	444
2014	Provides services to public	8	267
2014	Does not provide services to public	12	424

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	31	246
2017	Does not provide services to public	30	444
2014	Provides services to public	27	267
2014	Does not provide services to public	22	424

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	233
2017	Does not provide services to public	14	423
2014	Provides services to public	12	245
2014	Does not provide services to public	13	398

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	233
2017	Does not provide services to public	21	423
2014	Provides services to public	18	245
2014	Does not provide services to public	20	398

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	233
2017	Does not provide services to public	11	423
2014	Provides services to public	12	245
2014	Does not provide services to public	12	398

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	233
2017	Does not provide services to public	9	423
2014	Provides services to public	6	245
2014	Does not provide services to public	8	398

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	233
2017	Does not provide services to public	11	423
2014	Provides services to public	10	245
2014	Does not provide services to public	13	398

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	233
2017	Does not provide services to public	16	423
2014	Provides services to public	13	245
2014	Does not provide services to public	10	398

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	233
2017	Does not provide services to public	18	423
2014	Provides services to public	11	245
2014	Does not provide services to public	19	398

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	233
2017	Does not provide services to public	8	423
2014	Provides services to public	10	245
2014	Does not provide services to public	8	398

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	233
2017	Does not provide services to public	11	423
2014	Provides services to public	11	245
2014	Does not provide services to public	12	398

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	20	233
2017	Does not provide services to public	24	423
2014	Provides services to public	26	245
2014	Does not provide services to public	24	398

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	233
2017	Does not provide services to public	6	423
2014	Provides services to public	9	245
2014	Does not provide services to public	10	398

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	45	233
2017	Does not provide services to public	40	423
2014	Provides services to public	51	245
2014	Does not provide services to public	44	398

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	48	233
2017	Does not provide services to public	47	423
2014	Provides services to public	53	245
2014	Does not provide services to public	46	398

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	233
2017	Does not provide services to public	13	423
2014	Provides services to public	10	245
2014	Does not provide services to public	12	398

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	95	5	246
2017	Does not provide services to public	91	9	443

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	19	19	5	6	23	7	55	17	1496
2017	Does not provide services to public	19	16	18	5	4	27	11	56	15	3117
2014	Provides services to public	19	18	18	6	6	24	8	55	18	1716
2014	Does not provide services to public	19	15	17	5	5	29	10	56	16	3078

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	29	19	5	5	10	2	67	12	1495
2017	Does not provide services to public	32	28	18	4	3	13	2	70	9	3117
2014	Provides services to public	31	26	18	6	4	14	1	67	11	1715
2014	Does not provide services to public	31	26	17	5	3	16	2	69	10	3077
2011	Provides services to public	36	35	14	5	4	5	0	76	10	1320
2011	Does not provide services to public	35	33	14	6	4	8	0	75	10	2238

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	9	91	1499
2017	Does not provide services to public	6	94	3119
2014	Provides services to public	9	91	1713
2014	Does not provide services to public	6	94	3064

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	36	131
2017	Does not provide services to public	36	200
2014	Provides services to public	36	147
2014	Does not provide services to public	35	189

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	79	131
2017	Does not provide services to public	82	200
2014	Provides services to public	75	147
2014	Does not provide services to public	80	189

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	6	200
2014	Does not provide services to public	6	189

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Provides services to public	131
2017	Does not provide services to public	200
2014	Does not provide services to public	189

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	131
2017	Does not provide services to public	6	200
2014	Provides services to public	4	147
2014	Does not provide services to public	7	189

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	131
2014	Provides services to public	7	147

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	131
2017	Does not provide services to public	8	200
2014	Provides services to public	9	147
2014	Does not provide services to public	7	189

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	131
2017	Does not provide services to public	23	199
2014	Provides services to public	22	147
2014	Does not provide services to public	21	191

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	21	131
2017	Does not provide services to public	22	199
2014	Provides services to public	23	147
2014	Does not provide services to public	17	191

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	20	131
2017	Does not provide services to public	14	199
2014	Provides services to public	17	147
2014	Does not provide services to public	16	191

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	131
2017	Does not provide services to public	5	199
2014	Provides services to public	7	147
2014	Does not provide services to public	5	191

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	23	131
2017	Does not provide services to public	29	199
2014	Provides services to public	21	147
2014	Does not provide services to public	22	191

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	24	131
2017	Does not provide services to public	24	199
2014	Provides services to public	19	147
2014	Does not provide services to public	16	191

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	131
2014	Provides services to public	6	147
2014	Does not provide services to public	4	191

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	131
2017	Does not provide services to public	11	199
2014	Provides services to public	9	147
2014	Does not provide services to public	6	191

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	21	131
2017	Does not provide services to public	21	199
2014	Provides services to public	19	147
2014	Does not provide services to public	18	191

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	131
2017	Does not provide services to public	0	199

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	131
2017	Does not provide services to public	14	199
2014	Provides services to public	12	147
2014	Does not provide services to public	18	191

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Provides services to public	131
2017	Does not provide services to public	199
2014	Provides services to public	147
2014	Does not provide services to public	191

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	19	131
2017	Does not provide services to public	17	199
2014	Provides services to public	28	147
2014	Does not provide services to public	29	191

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	23	131
2017	Does not provide services to public	32	199
2014	Provides services to public	32	146
2014	Does not provide services to public	22	191

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	131
2017	Does not provide services to public	14	199
2014	Provides services to public	12	146
2014	Does not provide services to public	16	191

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	131
2017	Does not provide services to public	6	199
2014	Provides services to public	7	146
2014	Does not provide services to public	5	191

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	131
2017	Does not provide services to public	14	199
2014	Provides services to public	18	146
2014	Does not provide services to public	14	191

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	131
2017	Does not provide services to public	8	199
2014	Provides services to public	6	146
2014	Does not provide services to public	6	191

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	7	199
2014	Provides services to public	9	146
2014	Does not provide services to public	7	191

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	131
2017	Does not provide services to public	6	199
2014	Provides services to public	12	146
2014	Does not provide services to public	9	191

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	8	199
2014	Provides services to public	6	146
2014	Does not provide services to public	7	191

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	61	131
2017	Does not provide services to public	52	199
2014	Provides services to public	44	146
2014	Does not provide services to public	50	191

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	127
2017	Does not provide services to public	4	187
2014	Provides services to public	9	134
2014	Does not provide services to public	8	178

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	127
2017	Does not provide services to public	16	187
2014	Provides services to public	12	134
2014	Does not provide services to public	10	178

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Does not provide services to public	4	187
2014	Provides services to public	5	134
2014	Does not provide services to public	3	178

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	0	127
2017	Does not provide services to public	3	187
2014	Does not provide services to public	4	178

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	3	178

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	127
2017	Does not provide services to public	9	187
2014	Provides services to public	4	134
2014	Does not provide services to public	6	178

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	127
2017	Does not provide services to public	15	187
2014	Provides services to public	7	134
2014	Does not provide services to public	11	178

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	127
2017	Does not provide services to public	8	187
2014	Provides services to public	7	134
2014	Does not provide services to public	8	178

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	127
2017	Does not provide services to public	10	187
2014	Provides services to public	9	134
2014	Does not provide services to public	8	178

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	22	127
2017	Does not provide services to public	23	187
2014	Provides services to public	19	134
2014	Does not provide services to public	19	178

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	127
2017	Does not provide services to public	12	187
2014	Provides services to public	7	134
2014	Does not provide services to public	7	178

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	49	127
2017	Does not provide services to public	45	187
2014	Provides services to public	45	134
2014	Does not provide services to public	45	178

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	61	127
2017	Does not provide services to public	58	187
2014	Provides services to public	59	134
2014	Does not provide services to public	59	178

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	15	127
2017	Does not provide services to public	10	187
2014	Provides services to public	10	134
2014	Does not provide services to public	14	178

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	94	6	131
2017	Does not provide services to public	91	9	199

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	18	19	3	4	28	8	60	10	1496
2017	Does not provide services to public	19	17	18	2	2	33	9	62	7	3116
2014	Provides services to public	21	17	18	4	2	29	8	61	10	1714
2014	Does not provide services to public	21	14	18	2	2	34	9	61	7	3071

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	30	18	3	3	11	3	72	8	1492
2017	Does not provide services to public	35	29	15	2	2	15	2	77	5	3112
2014	Provides services to public	34	27	16	4	2	15	2	73	7	1712
2014	Does not provide services to public	34	25	16	2	2	18	2	75	5	3074
2011	Provides services to public	42	35	12	4	2	5	0	80	7	1322
2011	Does not provide services to public	42	34	11	3	2	9	0	83	5	2240

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	19	81	1498
2017	Does not provide services to public	16	84	3121
2014	Provides services to public	15	85	1710
2014	Does not provide services to public	13	87	3068

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	73	27	286
2017	Does not provide services to public	80	20	503
2014	Provides services to public	75	25	260
2014	Does not provide services to public	79	21	409

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	41	8	7	6	0	2	80	13	211
2017	Does not provide services to public	53	32	3	9	2	0	0	85	12	406
2014	Provides services to public	52	34	6	6	2	1	0	86	8	196
2014	Does not provide services to public	55	33	5	3	3	0	1	89	6	325

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	45	11	9	4	2	4	73	15	1497
2017	Does not provide services to public	26	46	9	7	3	3	6	79	11	3121
2014	Provides services to public	24	46	11	7	3	3	5	76	11	1716
2014	Does not provide services to public	26	46	9	5	3	3	7	81	9	3074
2011	Provides services to public	26	51	11	7	2	1	2	79	10	1322
2011	Does not provide services to public	28	48	9	7	2	1	5	81	9	2240
2008	Provides services to public	22	48	12	11	4	1	3	73	15	1235
2008	Does not provide services to public	29	47	8	7	3	2	6	81	10	1793

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	24	20	11	7	19	7	48	25	1492
2017	Does not provide services to public	12	21	20	7	5	26	10	51	18	3112
2014	Provides services to public	12	23	21	10	7	19	10	48	23	1714
2014	Does not provide services to public	11	20	20	6	4	25	13	51	17	3074
2011	Provides services to public	12	26	23	12	7	16	4	47	24	1321
2011	Does not provide services to public	11	23	21	9	5	23	7	49	20	2239

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	32	10	3	2	10	4	82	6	1496
2017	Does not provide services to public	44	27	10	2	1	10	6	85	4	3121
2014	Provides services to public	37	31	11	3	1	12	6	82	5	1715
2014	Does not provide services to public	40	28	9	2	1	11	8	84	5	3074
2011	Provides services to public	41	32	13	4	1	8	2	80	6	1323
2011	Does not provide services to public	42	29	10	3	1	10	5	83	5	2240
2008	Provides services to public	32	37	14	4	2	9	3	77	7	1235
2008	Does not provide services to public	38	32	10	3	2	10	6	83	6	1792

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	31	14	4	3	12	4	75	9	1495
2017	Does not provide services to public	36	29	12	3	1	12	6	80	6	3109
2014	Provides services to public	28	30	14	5	2	15	6	73	9	1710
2014	Does not provide services to public	34	28	12	3	1	15	8	79	6	3074
2011	Provides services to public	32	31	16	5	3	10	2	72	10	1323
2011	Does not provide services to public	34	29	14	4	2	12	5	76	8	2239
2008	Provides services to public	25	34	16	10	5	8	3	66	17	1236
2008	Does not provide services to public	32	31	13	6	4	9	6	73	11	1791

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	53	27	8	5	5	1	1	81	11	1495
2017	Does not provide services to public	59	24	6	5	4	1	1	85	9	3120

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	52	26	11	4	5	1	0	79	10	1496
2017	Does not provide services to public	58	24	9	3	3	2	0	84	7	3122

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	34	23	13	9	5	1	52	24	1498
2017	Does not provide services to public	19	38	18	12	7	7	0	61	20	3121

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	36	19	17	10	2	0	53	28	1499
2017	Does not provide services to public	21	39	18	12	7	3	1	62	20	3120

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	18	18	19	32	1	1	30	52	1498
2017	Does not provide services to public	15	20	22	18	24	0	1	36	42	3118

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	26	28	18	10	0	1	44	28	1498
2017	Does not provide services to public	21	27	27	14	9	0	1	49	24	3122

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	29	22	12	8	1	3	56	21	1489
2017	Does not provide services to public	25	29	22	13	7	1	2	56	21	3115

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	25	23	16	14	1	2	46	31	1496
2017	Does not provide services to public	25	25	23	14	10	1	2	52	25	3115

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	25	12	5	3	1	9	78	8	1496
2017	Does not provide services to public	47	23	14	6	3	1	7	76	9	3115

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	30	23	10	9	0	2	58	19	1489
2017	Does not provide services to public	31	29	21	10	8	0	1	61	18	3111

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	32	20	11	6	1	2	62	17	1490
2017	Does not provide services to public	33	32	18	9	5	1	2	67	14	3107

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	28	25	13	8	1	2	53	22	1491
2017	Does not provide services to public	25	31	22	14	6	1	2	57	20	3105

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	31	30	20	9	7	1	2	63	17	1491
2017	Does not provide services to public	32	29	20	10	6	1	2	62	17	3109

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	32	21	12	8	0	2	58	20	1489
2017	Does not provide services to public	30	31	20	10	6	0	2	63	17	3098

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	25	14	5	4	0	3	76	9	1488
2017	Does not provide services to public	56	23	12	4	2	0	2	81	7	3120

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	68	13	6	4	4	1	4	85	9	1495
2017	Does not provide services to public	75	11	5	3	2	1	3	90	5	3118

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	56	25	8	4	2	0	3	85	7	1493
2017	Does not provide services to public	61	24	8	3	2	0	2	87	5	3118

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	58	20	9	5	5	0	3	80	11	1491
2017	Does not provide services to public	64	18	7	5	3	0	2	84	8	3112

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	57	11	5	2	1	0	24	90	4	1494
2017	Does not provide services to public	58	12	4	2	1	0	22	91	3	3113

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	63	18	7	3	1	1	7	88	5	1489
2017	Does not provide services to public	72	13	4	1	1	0	9	94	2	3103

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	48	15	10	9	12	0	4	67	22	1496
2017	Does not provide services to public	60	15	8	6	7	0	4	78	14	3120

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	50	26	13	5	2	0	3	80	7	1492
2017	Does not provide services to public	52	26	13	4	3	0	3	80	7	3115

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	29	39	14	7	1	0	40	21	1498
2017	Does not provide services to public	14	31	37	13	5	0	0	45	17	3122

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	19	41	22	10	0	0	32	27	1497
2017	Does not provide services to public	7	18	40	23	11	0	1	34	25	3113

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	19	23	17	23	2	1	16	84	1499
2017	Does not provide services to public	21	23	23	14	16	3	1	22	78	3124

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	1218
2017	Does not provide services to public	25	2348

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	39	1218
2017	Does not provide services to public	38	2348

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	1218
2017	Does not provide services to public	23	2348

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	58	1218
2017	Does not provide services to public	51	2348

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	1218
2017	Does not provide services to public	7	2348

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	38	1218
2017	Does not provide services to public	40	2348

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Provides services to public	4	44	19	11	6	16	1186
2017	Does not provide services to public	4	46	19	12	4	14	2312

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	19	16	19	29	2	7	31	52	1225
2017	Does not provide services to public	9	20	16	20	24	2	9	33	49	2365

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	3	8	10	17	54	2	6	13	77	1223
2017	Does not provide services to public	3	8	11	17	53	2	6	12	76	2366

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.