2017 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	32	47	7	7	8	79	14	89
2017	IS-03	19	44	13	13	13	63	25	16
2017	IS-04	30	49	5	5	11	78	16	37
2017	IS-05	43	43	7	7	0	86	7	14
2017	IS-06	33	58	0	0	8	92	8	12
2014	IS	27	38	23	8	5	65	13	93
2014	IS-02	0	50	30	0	20	50	20	10
2014	IS-03	22	39	33	0	6	61	6	18
2014	IS-04	31	28	22	14	6	58	19	36
2014	IS-05	42	42	11	5	0	84	5	19
2011	IS	47	34	8	5	6	81	12	77
2011	IS-03	47	37	11	5	0	84	5	19
2011	IS-04	59	18	5	14	5	77	18	22
2011	IS-05	38	50	6	0	6	88	6	16
2011	IS-06	60	30	10	0	0	90	0	10
2008	IS	38	38	8	13	4	75	17	53
2008	IS-03	38	31	0	23	8	69	31	13
2008	IS-04	35	41	6	18	0	76	18	17
2008	IS-05	50	33	8	8	0	83	8	12

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	32	44	9	5	10	76	15	89
2017	IS-03	25	44	19	0	13	69	13	16
2017	IS-04	35	38	5	11	11	73	22	37
2017	IS-05	50	36	7	0	7	86	7	14
2017	IS-06	25	50	8	0	17	75	17	12

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	47	33	12	3	4	80	8	88
2017	IS-03	50	13	25	6	6	63	13	16
2017	IS-04	43	32	14	5	5	76	11	37
2017	IS-05	50	50	0	0	0	100	0	14
2017	IS-06	45	36	9	0	9	82	9	11
2014	IS	38	42	14	5	1	80	6	93
2014	IS-02	10	60	20	10	0	70	10	10
2014	IS-03	33	50	11	0	6	83	6	18
2014	IS-04	39	33	17	11	0	72	11	36
2014	IS-05	47	47	5	0	0	95	0	19
2011	IS	53	34	8	4	1	87	5	77
2011	IS-03	63	32	0	5	0	95	5	19
2011	IS-04	59	23	14	5	0	82	5	22
2011	IS-05	38	56	6	0	0	94	0	16
2011	IS-06	60	30	10	0	0	90	0	10

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	41	43	6	6	4	84	10	88
2017	IS-03	25	44	19	6	6	69	13	16
2017	IS-04	38	46	3	8	5	84	14	37
2017	IS-05	57	36	0	7	0	93	7	14
2017	IS-06	36	55	0	0	9	91	9	11
2014	IS	37	46	5	4	8	83	12	93
2014	IS-02	20	50	10	0	20	70	20	10
2014	IS-03	33	56	6	0	6	89	6	18
2014	IS-04	31	47	8	3	11	78	14	36
2014	IS-05	58	37	0	5	0	95	5	19
2011	IS	48	36	6	3	6	84	9	77
2011	IS-03	42	47	5	0	5	89	5	19
2011	IS-04	55	27	9	5	5	82	9	22
2011	IS-05	50	44	0	6	0	94	6	16
2011	IS-06	70	30	0	0	0	100	0	10
2008	IS	42	40	8	9	2	81	11	53
2008	IS-03	38	31	8	23	0	69	23	13
2008	IS-04	41	41	12	6	0	82	6	17
2008	IS-05	50	42	0	8	0	92	8	12

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	47	34	7	4	7	1	82	11	88
2017	IS-03	44	25	19	6	6	0	69	13	16
2017	IS-04	41	35	5	5	11	3	78	17	37
2017	IS-05	46	46	8	0	0	0	92	0	13
2017	IS-06	67	17	0	8	8	0	83	17	12
2014	IS	44	33	14	2	5	1	78	8	93
2014	IS-02	40	40	10	0	10	0	80	10	10
2014	IS-03	56	28	6	0	6	6	88	6	18
2014	IS-04	36	31	25	3	6	0	67	8	36
2014	IS-05	47	42	5	0	5	0	89	5	19
2011	IS	51	26	14	5	3	1	78	8	77
2011	IS-03	47	21	26	5	0	0	68	5	19
2011	IS-04	59	23	9	5	5	0	82	9	22
2011	IS-05	50	44	6	0	0	0	94	0	16
2011	IS-06	60	30	0	10	0	0	90	10	10

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	46	33	7	6	7	2	81	12	88
2017	IS-03	50	13	25	6	6	0	63	13	16
2017	IS-04	39	39	3	8	6	6	82	15	36
2017	IS-05	43	43	0	7	7	0	86	14	14
2017	IS-06	67	17	0	0	17	0	83	17	12
2014	IS	39	37	13	5	6	0	75	12	93
2014	IS-02	40	40	10	0	10	0	80	10	10
2014	IS-03	56	28	6	6	6	0	83	11	18
2014	IS-04	28	39	22	6	6	0	67	11	36
2014	IS-05	42	42	11	0	5	0	84	5	19
2011	IS	45	32	9	9	3	1	79	12	77
2011	IS-03	37	47	11	5	0	0	84	5	19
2011	IS-04	59	23	9	9	0	0	82	9	22
2011	IS-05	44	50	6	0	0	0	94	0	16
2011	IS-06	60	20	10	0	10	0	80	10	10
2008	IS	40	30	15	13	2	0	70	15	53
2008	IS-03	38	15	23	23	0	0	54	23	13
2008	IS-04	35	35	18	12	0	0	71	12	17
2008	IS-05	58	33	0	0	8	0	92	8	12

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	41	25	13	4	12	4	69	17	89
2017	IS-03	31	25	19	6	19	0	56	25	16
2017	IS-04	30	24	22	5	16	3	56	22	37
2017	IS-05	57	21	7	7	0	7	85	8	14
2017	IS-06	75	8	0	0	17	0	83	17	12
2014	IS	39	25	17	11	6	2	65	18	93
2014	IS-02	20	20	40	0	10	10	44	11	10
2014	IS-03	50	28	6	6	6	6	82	12	18
2014	IS-04	33	25	19	17	6	0	58	22	36
2014	IS-05	58	21	11	5	5	0	79	11	19
2011	IS	43	27	9	13	6	1	71	20	77
2011	IS-03	42	26	11	16	5	0	68	21	19
2011	IS-04	45	23	5	23	5	0	68	27	22
2011	IS-05	38	50	0	6	0	6	93	7	16
2011	IS-06	60	10	20	0	10	0	70	10	10
2008	IS	32	15	23	11	9	9	52	23	53
2008	IS-03	31	8	23	15	23	0	38	38	13
2008	IS-04	24	18	29	24	0	6	44	25	17
2008	IS-05	42	25	0	0	8	25	89	11	12

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	42	41	5	8	3	1	0	83	11	89
2017	IS-03	31	44	6	19	0	0	0	75	19	16
2017	IS-04	43	38	11	3	3	3	0	83	6	37
2017	IS-05	36	57	0	0	7	0	0	93	7	14
2017	IS-06	50	25	0	17	8	0	0	75	25	12
2014	IS	38	39	14	4	4	1	0	77	9	93
2014	IS-02	30	50	20	0	0	0	0	80	0	10
2014	IS-03	61	28	6	6	0	0	0	89	6	18
2014	IS-04	28	42	22	3	3	3	0	71	6	36
2014	IS-05	37	37	11	5	11	0	0	74	16	19
2011	IS	53	23	8	8	4	4	0	80	12	77
2011	IS-03	58	11	16	5	5	5	0	72	11	19
2011	IS-04	55	27	5	14	0	0	0	82	14	22
2011	IS-05	50	38	6	6	0	0	0	88	6	16
2011	IS-06	80	10	0	0	10	0	0	90	10	10
2008	IS	45	34	6	8	6	0	2	81	13	53
2008	IS-03	46	31	0	0	23	0	0	77	23	13
2008	IS-04	41	41	6	12	0	0	0	82	12	17
2008	IS-05	50	25	8	17	0	0	0	75	17	12

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	40	43	3	8	7	0	0	82	14	89
2017	IS-03	25	63	6	6	0	0	0	88	6	16
2017	IS-04	43	35	5	11	5	0	0	78	16	37
2017	IS-05	29	64	0	0	7	0	0	93	7	14
2017	IS-06	50	25	0	8	17	0	0	75	25	12
2014	IS	43	42	8	5	2	0	0	85	8	93
2014	IS-02	30	40	20	10	0	0	0	70	10	10
2014	IS-03	50	39	0	11	0	0	0	89	11	18
2014	IS-04	44	39	11	3	3	0	0	83	6	36
2014	IS-05	47	42	5	0	5	0	0	89	5	19
2011	IS	48	34	3	8	5	1	1	84	13	77
2011	IS-03	42	32	5	11	5	0	5	78	17	19
2011	IS-04	41	50	0	9	0	0	0	91	9	22
2011	IS-05	50	44	0	0	6	0	0	94	6	16
2011	IS-06	80	10	0	0	10	0	0	90	10	10
2008	IS	45	36	6	6	8	0	0	81	13	53
2008	IS-03	38	31	0	8	23	0	0	69	31	13
2008	IS-04	35	53	12	0	0	0	0	88	0	17
2008	IS-05	50	33	8	8	0	0	0	83	8	12

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	41	36	4	11	8	77	19	89
2017	IS-03	38	31	13	13	6	69	19	16
2017	IS-04	41	38	3	14	5	78	19	37
2017	IS-05	43	36	7	7	7	79	14	14
2017	IS-06	50	25	0	0	25	75	25	12
2014	IS	57	23	9	9	3	80	12	93
2014	IS-02	50	20	10	20	0	70	20	10
2014	IS-03	67	22	6	6	0	89	6	18
2014	IS-04	47	25	17	6	6	72	11	36
2014	IS-05	74	16	0	5	5	89	11	19

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	32	33	17	5	4	9	71	11	89
2017	IS-03	31	25	19	0	6	19	69	8	16
2017	IS-04	30	32	16	8	5	8	68	15	37
2017	IS-05	14	57	14	14	0	0	71	14	14
2017	IS-06	50	25	8	0	8	8	82	9	12
2014	IS	32	33	14	8	4	9	72	13	93
2014	IS-02	20	20	30	0	10	20	50	13	10
2014	IS-03	33	44	11	11	0	0	78	11	18
2014	IS-04	28	36	14	6	6	11	72	13	36
2014	IS-05	42	37	5	5	5	5	83	11	19
2011	IS	39	31	10	9	3	8	76	13	77
2011	IS-03	37	16	11	21	5	11	59	29	19
2011	IS-04	41	36	14	0	0	9	85	0	22
2011	IS-05	38	44	6	13	0	0	81	13	16
2011	IS-06	60	20	10	10	0	0	80	10	10

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	33	36	17	7	5	2	71	12	89
2017	IS-03	31	38	19	0	6	6	73	7	16
2017	IS-04	30	32	16	11	8	3	64	19	37
2017	IS-05	21	57	14	7	0	0	79	7	14
2017	IS-06	50	33	0	8	8	0	83	17	12
2014	IS	25	33	18	10	8	6	62	18	93
2014	IS-02	20	20	30	0	10	20	50	13	10
2014	IS-03	39	33	11	11	6	0	72	17	18
2014	IS-04	17	31	22	11	8	11	53	22	36
2014	IS-05	37	42	11	0	11	0	79	11	19
2011	IS	36	38	10	12	1	3	76	13	77
2011	IS-03	37	26	16	16	0	5	67	17	19
2011	IS-04	45	32	9	14	0	0	77	14	22
2011	IS-05	31	56	0	13	0	0	88	13	16
2011	IS-06	50	30	10	10	0	0	80	10	10
2008	IS	25	40	17	9	8	2	65	17	53
2008	IS-03	23	31	8	15	15	8	58	33	13
2008	IS-04	12	41	29	12	6	0	53	18	17
2008	IS-05	33	42	17	0	8	0	75	8	12

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	16	47	12	14	4	5	0	67	20	89
2017	IS-03	6	50	25	6	0	13	0	64	7	16
2017	IS-04	16	38	16	19	8	3	0	56	28	37
2017	IS-05	0	64	7	29	0	0	0	64	29	14
2017	IS-06	33	50	0	8	8	0	0	83	17	12
2014	IS	15	29	19	16	10	10	1	49	29	93
2014	IS-02	20	10	40	0	0	30	0	43	0	10
2014	IS-03	28	28	17	17	11	0	0	56	28	18
2014	IS-04	11	22	22	19	8	14	3	40	33	36
2014	IS-05	16	42	11	11	16	5	0	61	28	19
2011	IS	22	48	10	10	4	5	0	74	15	77
2011	IS-03	16	42	11	21	5	5	0	61	28	19
2011	IS-04	32	41	9	9	0	9	0	80	10	22
2011	IS-05	19	63	13	6	0	0	0	81	6	16
2011	IS-06	30	50	10	0	10	0	0	80	10	10
2008	IS	13	47	15	17	8	0	0	60	25	53
2008	IS-03	8	54	15	8	15	0	0	62	23	13
2008	IS-04	12	59	6	18	6	0	0	71	24	17
2008	IS-05	17	42	17	25	0	0	0	58	25	12

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	21	26	15	19	10	9	52	31	89
2017	IS-03	19	19	13	25	0	25	50	33	16
2017	IS-04	19	30	11	19	19	3	50	39	37
2017	IS-05	14	29	21	36	0	0	43	36	14
2017	IS-06	25	25	8	8	17	17	60	30	12
2014	IS	16	32	18	10	13	11	54	25	93
2014	IS-02	20	20	30	10	10	10	44	22	10
2014	IS-03	33	28	11	11	11	6	65	24	18
2014	IS-04	11	25	17	14	19	14	42	39	36
2014	IS-05	11	42	21	5	5	16	63	13	19
2011	IS	23	31	13	13	10	9	60	26	77
2011	IS-03	16	32	21	26	0	5	50	28	19
2011	IS-04	27	27	18	5	9	14	63	16	22
2011	IS-05	19	50	13	6	6	6	73	13	16
2011	IS-06	50	20	0	0	30	0	70	30	10
2008	IS	21	30	11	13	13	11	57	30	53
2008	IS-03	23	31	15	0	31	0	54	31	13
2008	IS-04	12	24	12	29	6	18	43	43	17
2008	IS-05	25	50	0	8	8	8	82	18	12

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	17	38	18	19	4	4	57	24	88
2017	IS-03	19	31	19	19	0	13	57	21	16
2017	IS-04	16	30	22	24	5	3	47	31	37
2017	IS-05	14	50	7	29	0	0	64	29	14
2017	IS-06	8	67	0	0	17	8	82	18	12
2014	IS	18	41	16	14	9	2	60	23	93
2014	IS-02	10	50	40	0	0	0	60	0	10
2014	IS-03	39	28	6	11	17	0	67	28	18
2014	IS-04	17	39	14	19	6	6	59	26	36
2014	IS-05	11	47	21	16	5	0	58	21	19
2011	IS	30	42	5	19	4	0	71	23	77
2011	IS-03	32	32	5	26	5	0	63	32	19
2011	IS-04	32	50	0	18	0	0	82	18	22
2011	IS-05	13	63	6	13	6	0	75	19	16
2011	IS-06	50	30	0	20	0	0	80	20	10
2008	IS	6	53	8	17	15	2	60	33	53
2008	IS-03	15	38	0	15	31	0	54	46	13
2008	IS-04	0	65	12	24	0	0	65	24	17
2008	IS-05	0	75	8	8	8	0	75	17	12

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	29	44	8	11	8	1	73	19	89
2017	IS-03	25	50	6	13	6	0	75	19	16
2017	IS-04	27	43	5	8	14	3	72	22	37
2017	IS-05	43	36	7	14	0	0	79	14	14
2017	IS-06	25	42	8	17	8	0	67	25	12
2014	IS	25	48	13	6	8	0	73	14	93
2014	IS-02	10	40	30	20	0	0	50	20	10
2014	IS-03	22	56	11	6	6	0	78	11	18
2014	IS-04	22	44	17	6	11	0	67	17	36
2014	IS-05	42	47	5	0	5	0	89	5	19
2011	IS	39	40	6	9	4	1	80	13	77
2011	IS-03	42	42	0	5	5	5	89	11	19
2011	IS-04	36	41	18	5	0	0	77	5	22
2011	IS-05	31	50	0	19	0	0	81	19	16
2011	IS-06	60	20	10	10	0	0	80	10	10

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	36	45	7	5	7	81	12	89
2017	IS-03	31	50	6	13	0	81	13	16
2017	IS-04	30	41	11	5	14	70	19	37
2017	IS-05	29	64	0	7	0	93	7	14
2017	IS-06	33	50	8	0	8	83	8	12

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	21	20	13	14	10	13	9	52	31	89
2017	IS-03	25	6	19	13	13	25	0	42	33	16
2017	IS-04	22	16	16	14	8	14	11	50	29	37
2017	IS-05	7	29	14	14	21	14	0	42	42	14
2017	IS-06	42	33	0	25	0	0	0	75	25	12
2014	IS	10	25	19	17	10	18	1	43	33	93
2014	IS-02	10	20	40	10	0	20	0	38	13	10
2014	IS-03	6	17	28	11	17	22	0	29	36	18
2014	IS-04	6	19	17	25	6	25	3	35	42	36
2014	IS-05	21	37	11	16	11	5	0	61	28	19

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	38	37	7	7	11	0	0	76	18	89
2017	IS-03	44	31	6	0	19	0	0	75	19	16
2017	IS-04	35	43	5	3	14	0	0	78	16	37
2017	IS-05	29	50	7	7	7	0	0	79	14	14
2017	IS-06	33	33	8	25	0	0	0	67	25	12
2014	IS	34	43	10	6	5	1	0	78	12	93
2014	IS-02	30	40	20	0	10	0	0	70	10	10
2014	IS-03	39	44	6	11	0	0	0	83	11	18
2014	IS-04	33	39	11	6	8	3	0	74	14	36
2014	IS-05	47	42	5	0	5	0	0	89	5	19
2011	IS	42	32	9	9	5	1	1	76	15	77
2011	IS-03	42	26	11	11	5	0	5	72	17	19
2011	IS-04	32	41	9	18	0	0	0	73	18	22
2011	IS-05	50	25	13	6	6	0	0	75	13	16
2011	IS-06	70	10	10	0	10	0	0	80	10	10
2008	IS	42	36	11	8	4	0	0	77	11	53
2008	IS-03	38	23	8	15	15	0	0	62	31	13
2008	IS-04	41	41	12	6	0	0	0	82	6	17
2008	IS-05	25	50	17	8	0	0	0	75	8	12

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	36	27	18	9	5	5	67	14	22
2017	IS-06	42	25	17	0	8	8	73	9	12
2014	IS	39	22	11	17	0	11	69	19	18
2014	IS-05	40	30	0	20	0	10	78	22	10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	46	35	3	10	4	1	82	14	89
2017	IS-03	25	38	13	13	13	0	63	25	16
2017	IS-04	41	41	3	11	3	3	83	14	37
2017	IS-05	50	36	0	7	7	0	86	14	14
2017	IS-06	67	25	0	8	0	0	92	8	12
2014	IS	43	39	10	6	1	1	83	8	93
2014	IS-02	20	60	20	0	0	0	80	0	10
2014	IS-03	44	33	11	11	0	0	78	11	18
2014	IS-04	42	36	11	6	3	3	80	9	36
2014	IS-05	53	32	5	11	0	0	84	11	19
2011	IS	35	47	4	9	3	3	84	12	77
2011	IS-03	21	47	11	16	0	5	72	17	19
2011	IS-04	41	45	5	9	0	0	86	9	22
2011	IS-05	31	56	0	6	6	0	88	13	16
2011	IS-06	60	30	0	10	0	0	90	10	10
2008	IS	38	36	2	9	9	6	78	20	53
2008	IS-03	31	31	0	15	15	8	67	33	13
2008	IS-04	24	53	6	0	12	6	81	13	17
2008	IS-05	50	25	0	17	8	0	75	25	12

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	37	33	9	7	9	6	0	74	16	88
2017	IS-03	13	33	20	7	13	13	0	54	23	15
2017	IS-04	41	22	8	8	14	8	0	68	24	37
2017	IS-05	29	64	0	0	7	0	0	93	7	14
2017	IS-06	50	33	8	8	0	0	0	83	8	12
2014	IS	37	25	15	12	3	9	0	67	16	93
2014	IS-02	20	30	20	20	0	10	0	56	22	10
2014	IS-03	33	28	17	17	0	6	0	65	18	18
2014	IS-04	36	19	19	6	3	17	0	67	10	36
2014	IS-05	42	26	11	16	5	0	0	68	21	19
2011	IS	35	31	12	10	5	5	1	71	17	77
2011	IS-03	21	32	21	5	5	11	5	63	13	19
2011	IS-04	41	41	5	9	5	0	0	82	14	22
2011	IS-05	38	31	13	13	6	0	0	69	19	16
2011	IS-06	60	20	10	10	0	0	0	80	10	10
2008	IS	42	21	11	4	8	15	0	73	13	53
2008	IS-03	23	31	0	0	23	23	0	70	30	13
2008	IS-04	35	24	18	0	0	24	0	77	0	17
2008	IS-05	58	17	8	17	0	0	0	75	17	12

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	46	33	7	9	4	0	1	80	13	89
2017	IS-03	31	44	0	25	0	0	0	75	25	16
2017	IS-04	43	30	8	8	8	0	3	75	17	37
2017	IS-05	43	36	14	0	7	0	0	79	7	14
2017	IS-06	42	50	0	8	0	0	0	92	8	12
2014	IS	40	38	12	4	4	2	0	79	9	93
2014	IS-02	30	40	20	0	0	10	0	78	0	10
2014	IS-03	44	39	17	0	0	0	0	83	0	18
2014	IS-04	28	42	14	6	8	3	0	71	14	36
2014	IS-05	47	42	5	0	5	0	0	89	5	19
2011	IS	34	42	9	9	5	0	1	76	14	77
2011	IS-03	21	53	16	5	5	0	0	74	11	19
2011	IS-04	36	45	0	14	5	0	0	82	18	22
2011	IS-05	50	31	19	0	0	0	0	81	0	16
2011	IS-06	40	30	0	20	0	0	10	78	22	10
2008	IS	15	51	8	17	9	0	0	66	26	53
2008	IS-03	8	54	8	8	23	0	0	62	31	13
2008	IS-04	12	59	0	24	6	0	0	71	29	17
2008	IS-05	33	42	8	8	8	0	0	75	17	12

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	44	38	5	8	4	0	82	12	89
2017	IS-03	25	38	13	19	6	0	63	25	16
2017	IS-04	41	43	3	5	8	0	84	14	37
2017	IS-05	50	36	7	7	0	0	86	7	14
2017	IS-06	58	33	8	0	0	0	92	0	12
2014	IS	32	45	10	6	5	1	78	12	93
2014	IS-02	10	60	10	0	10	10	78	11	10
2014	IS-03	28	56	6	0	11	0	83	11	18
2014	IS-04	28	42	17	8	6	0	69	14	36
2014	IS-05	53	32	5	11	0	0	84	11	19
2011	IS	51	36	3	6	4	0	87	10	77
2011	IS-03	37	47	5	5	5	0	84	11	19
2011	IS-04	59	32	0	9	0	0	91	9	22
2011	IS-05	50	44	0	6	0	0	94	6	16
2011	IS-06	80	20	0	0	0	0	100	0	10
2008	IS	43	45	4	8	0	0	89	8	53
2008	IS-03	54	23	8	15	0	0	77	15	13
2008	IS-04	35	53	6	6	0	0	88	6	17
2008	IS-05	42	58	0	0	0	0	100	0	12

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	53	31	5	3	8	0	84	11	89
2017	IS-03	44	25	19	6	6	0	69	13	16
2017	IS-04	54	27	3	3	14	0	81	16	37
2017	IS-05	57	36	7	0	0	0	93	0	14
2017	IS-06	75	25	0	0	0	0	100	0	12
2014	IS	43	44	1	5	5	1	88	11	93
2014	IS-02	20	60	0	0	10	10	89	11	10
2014	IS-03	33	56	0	0	11	0	89	11	18
2014	IS-04	39	42	3	11	6	0	81	17	36
2014	IS-05	63	32	0	5	0	0	95	5	19
2011	IS	49	35	6	6	3	0	84	9	77
2011	IS-03	47	32	11	5	5	0	79	11	19
2011	IS-04	45	41	5	9	0	0	86	9	22
2011	IS-05	50	44	0	6	0	0	94	6	16
2011	IS-06	80	20	0	0	0	0	100	0	10
2008	IS	47	43	2	6	2	0	91	8	53
2008	IS-03	54	38	0	0	8	0	92	8	13
2008	IS-04	35	59	0	6	0	0	94	6	17
2008	IS-05	67	25	0	8	0	0	92	8	12

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	33	31	14	9	10	2	1	66	19	89
2017	IS-03	31	25	19	13	6	6	0	60	20	16
2017	IS-04	32	24	14	5	19	3	3	60	26	37
2017	IS-05	29	43	21	7	0	0	0	71	7	14
2017	IS-06	42	50	0	0	8	0	0	92	8	12
2014	IS	26	47	9	9	9	1	0	74	17	93
2014	IS-02	20	40	20	10	0	10	0	67	11	10
2014	IS-03	39	44	0	0	17	0	0	83	17	18
2014	IS-04	25	42	11	11	11	0	0	67	22	36
2014	IS-05	21	63	11	0	5	0	0	84	5	19
2011	IS	38	34	10	14	4	0	0	71	18	77
2011	IS-03	26	53	11	11	0	0	0	79	11	19
2011	IS-04	45	32	9	9	5	0	0	77	14	22
2011	IS-05	44	38	6	13	0	0	0	81	13	16
2011	IS-06	60	10	10	10	10	0	0	70	20	10
2008	IS	21	42	11	17	6	4	0	65	24	53
2008	IS-03	0	46	8	38	0	8	0	50	42	13
2008	IS-04	18	53	12	6	6	6	0	75	13	17
2008	IS-05	42	33	8	8	8	0	0	75	17	12

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	26	25	10	19	18	1	1	53	37	89
2017	IS-03	6	38	13	19	25	0	0	44	44	16
2017	IS-04	30	19	3	24	19	3	3	51	46	37
2017	IS-05	36	36	21	0	7	0	0	71	7	14
2017	IS-06	42	25	0	8	25	0	0	67	33	12
2014	IS	26	27	15	10	18	0	3	55	29	92
2014	IS-02	10	20	20	20	30	0	0	30	50	10
2014	IS-03	22	28	11	17	17	0	6	53	35	18
2014	IS-04	28	22	14	6	25	0	6	53	32	36
2014	IS-05	39	39	17	6	0	0	0	78	6	18
2011	IS	27	29	13	13	16	1	1	57	29	77
2011	IS-03	11	32	16	21	21	0	0	42	42	19
2011	IS-04	36	36	9	5	9	5	0	76	14	22
2011	IS-05	38	31	13	13	6	0	0	69	19	16
2011	IS-06	30	10	30	0	20	0	10	44	22	10
2008	IS	26	28	9	15	15	4	2	58	32	53
2008	IS-03	8	31	15	23	23	0	0	38	46	13
2008	IS-04	41	24	12	12	6	6	0	69	19	17
2008	IS-05	17	33	8	17	17	8	0	55	36	12

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	39	41	4	9	7	0	0	80	16	88
2017	IS-03	44	44	6	0	6	0	0	88	6	16
2017	IS-04	32	49	3	8	8	0	0	81	16	37
2017	IS-05	43	43	0	7	7	0	0	86	14	14
2017	IS-06	45	36	0	9	9	0	0	82	18	11
2014	IS	25	44	14	11	4	1	1	70	15	93
2014	IS-02	0	40	50	0	10	0	0	40	10	10
2014	IS-03	39	39	17	0	6	0	0	78	6	18
2014	IS-04	19	47	8	14	6	3	3	71	21	36
2014	IS-05	26	53	5	16	0	0	0	79	16	19
2011	IS	38	40	13	8	0	0	1	79	8	77
2011	IS-03	32	53	5	11	0	0	0	84	11	19
2011	IS-04	41	27	23	9	0	0	0	68	9	22
2011	IS-05	38	50	0	13	0	0	0	88	13	16
2011	IS-06	60	30	10	0	0	0	0	90	0	10

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	38	39	3	9	11	77	20	88
2017	IS-03	63	25	0	6	6	88	13	16
2017	IS-04	30	35	8	8	19	65	27	37
2017	IS-05	36	57	0	0	7	93	7	14
2017	IS-06	55	27	0	9	9	82	18	11
2014	IS	35	35	15	9	5	71	14	93
2014	IS-02	10	40	40	10	0	50	10	10
2014	IS-03	61	22	6	6	6	83	11	18
2014	IS-04	31	36	11	14	8	67	22	36
2014	IS-05	37	42	16	5	0	79	5	19

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	37	41	8	7	8	0	78	14	88
2017	IS-03	50	25	6	13	6	0	75	19	16
2017	IS-04	27	41	14	8	11	0	68	19	37
2017	IS-05	36	57	0	0	7	0	93	7	14
2017	IS-06	45	45	0	0	9	0	91	9	11
2014	IS	32	40	10	11	8	0	72	18	93
2014	IS-02	0	60	30	10	0	0	60	10	10
2014	IS-03	39	50	6	0	6	0	89	6	18
2014	IS-04	31	25	14	17	14	0	56	31	36
2014	IS-05	47	47	0	5	0	0	95	5	19
2011	IS	43	31	13	10	1	1	75	12	77
2011	IS-03	42	37	11	5	5	0	79	11	19
2011	IS-04	45	27	18	9	0	0	73	9	22
2011	IS-05	50	38	13	0	0	0	88	0	16
2011	IS-06	60	20	0	20	0	0	80	20	10

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	32	33	18	11	5	1	66	17	89
2017	IS-03	25	44	13	13	0	6	73	13	16
2017	IS-04	27	27	24	14	8	0	54	22	37
2017	IS-05	36	50	7	0	7	0	86	7	14
2017	IS-06	50	25	0	17	8	0	75	25	12

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	32	46	7	10	5	0	0	78	15	89
2017	IS-03	38	31	6	19	6	0	0	69	25	16
2017	IS-04	30	46	11	5	8	0	0	76	14	37
2017	IS-05	21	50	7	21	0	0	0	71	21	14
2017	IS-06	50	33	0	8	8	0	0	83	17	12
2014	IS	41	38	12	4	3	1	1	80	8	93
2014	IS-02	10	50	20	10	0	10	0	67	11	10
2014	IS-03	50	33	17	0	0	0	0	83	0	18
2014	IS-04	36	42	11	6	3	0	3	80	9	36
2014	IS-05	63	26	0	5	5	0	0	89	11	19
2011	IS	48	30	9	10	3	0	0	78	13	77
2011	IS-03	53	32	11	5	0	0	0	84	5	19
2011	IS-04	50	32	5	14	0	0	0	82	14	22
2011	IS-05	44	31	13	13	0	0	0	75	13	16
2011	IS-06	50	30	0	10	10	0	0	80	20	10

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	51	27	8	7	6	2	0	80	12	89
2017	IS-03	56	19	13	6	0	6	0	80	7	16
2017	IS-04	51	27	8	5	5	3	0	81	11	37
2017	IS-05	36	36	14	14	0	0	0	71	14	14
2017	IS-06	58	42	0	0	0	0	0	100	0	12
2014	IS	52	33	6	0	4	1	3	89	4	93
2014	IS-02	30	50	10	0	0	10	0	89	0	10
2014	IS-03	56	28	11	0	0	0	6	88	0	18
2014	IS-04	56	31	3	0	8	0	3	89	9	36
2014	IS-05	47	42	5	0	5	0	0	89	5	19
2011	IS	47	29	6	8	5	3	3	79	14	77
2011	IS-03	53	16	5	11	5	5	5	76	18	19
2011	IS-04	50	36	5	5	5	0	0	86	9	22
2011	IS-05	56	25	6	13	0	0	0	81	13	16
2011	IS-06	50	30	10	0	0	0	10	89	0	10
2008	IS	38	21	4	21	8	2	8	65	31	53
2008	IS-03	31	15	0	38	8	0	8	50	50	13
2008	IS-04	47	18	12	24	0	0	0	65	24	17
2008	IS-05	50	33	0	8	8	0	0	83	17	12

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	27	44	23	5	0	0	71	5	89
2017	IS-03	31	50	19	0	0	0	81	0	16
2017	IS-04	30	41	22	8	0	0	70	8	37
2017	IS-05	14	57	21	7	0	0	71	7	14
2017	IS-06	25	42	25	8	0	0	67	8	12
2014	IS	39	37	19	3	2	0	75	5	93
2014	IS-02	40	40	20	0	0	0	80	0	10
2014	IS-03	67	22	11	0	0	0	89	0	18
2014	IS-04	42	39	17	0	3	0	81	3	36
2014	IS-05	16	47	26	11	0	0	63	11	19
2011	IS	30	45	13	9	3	0	75	12	77
2011	IS-03	37	47	5	5	5	0	84	11	19
2011	IS-04	27	45	23	5	0	0	73	5	22
2011	IS-05	19	50	13	19	0	0	69	19	16
2011	IS-06	20	40	10	20	10	0	60	30	10
2008	IS	26	42	17	8	6	2	69	13	53
2008	IS-03	31	31	8	23	8	0	62	31	13
2008	IS-04	35	35	18	0	6	6	75	6	17
2008	IS-05	17	50	33	0	0	0	67	0	12

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	55	25	4	6	6	1	3	84	12	87
2017	IS-03	56	19	6	13	0	0	6	80	13	16
2017	IS-04	58	25	6	3	3	3	3	88	6	36
2017	IS-05	54	38	0	8	0	0	0	92	8	13
2017	IS-06	67	17	0	8	8	0	0	83	17	12
2014	IS	65	19	10	1	2	3	0	87	3	93
2014	IS-02	40	40	20	0	0	0	0	80	0	10
2014	IS-03	78	11	11	0	0	0	0	89	0	18
2014	IS-04	58	19	8	3	3	8	0	85	6	36
2014	IS-05	79	11	5	0	5	0	0	89	5	19
2011	IS	52	25	8	10	3	0	3	79	13	77
2011	IS-03	68	26	0	5	0	0	0	95	5	19
2011	IS-04	45	23	9	14	5	0	5	71	19	22
2011	IS-05	50	25	6	19	0	0	0	75	19	16
2011	IS-06	50	0	20	10	10	0	10	56	22	10

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	IS	26	40	34	89
2017	IS-03	19	50	31	16
2017	IS-04	38	32	30	37
2017	IS-05	14	64	21	14
2017	IS-06	25	42	33	12
2014	IS	35	24	41	93
2014	IS-02	20	10	70	10
2014	IS-03	33	39	28	18
2014	IS-04	25	22	53	36
2014	IS-05	32	32	37	19
2011	IS	38	23	39	77
2011	IS-03	32	11	58	19
2011	IS-04	32	32	36	22
2011	IS-05	31	38	31	16
2011	IS-06	50	30	20	10

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	IS	8	29	50	4	8	0	24
2017	IS-04	7	36	36	7	14	0	14
2014	IS	0	27	42	3	9999	27	33
2011	IS	10	41	45	0	9999	3	29

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	47	38	3	3	8	86	11	89
2017	IS-03	31	56	6	0	6	88	6	16
2017	IS-04	51	30	5	3	11	81	14	37
2017	IS-05	57	36	0	7	0	93	7	14
2017	IS-06	33	58	0	0	8	92	8	12
2014	IS	39	42	11	5	3	81	9	93
2014	IS-02	0	70	20	10	0	70	10	10
2014	IS-03	28	56	11	0	6	83	6	18
2014	IS-04	42	36	8	11	3	78	14	36
2014	IS-05	63	26	5	0	5	89	5	19
2011	IS	47	38	8	4	4	84	8	77
2011	IS-03	47	37	11	0	5	84	5	19
2011	IS-04	50	32	9	5	5	82	9	22
2011	IS-05	50	44	0	6	0	94	6	16
2011	IS-06	60	10	20	10	0	70	10	10
2008	IS	51	30	8	6	6	81	11	53
2008	IS-03	54	31	0	8	8	85	15	13
2008	IS-04	47	29	12	6	6	76	12	17
2008	IS-05	58	33	0	8	0	92	8	12

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	24	44	16	10	4	1	70	15	88
2017	IS-03	31	38	25	0	0	6	73	0	16
2017	IS-04	24	46	8	14	8	0	70	22	37
2017	IS-05	7	64	14	14	0	0	71	14	14
2017	IS-06	25	42	17	8	8	0	67	17	12
2014	IS	28	45	14	9	4	0	73	13	93
2014	IS-02	0	70	30	0	0	0	70	0	10
2014	IS-03	33	44	11	11	0	0	78	11	18
2014	IS-04	36	39	17	3	6	0	75	8	36
2014	IS-05	26	47	0	21	5	0	74	26	19
2011	IS	36	48	5	9	0	1	86	9	77
2011	IS-03	26	58	5	11	0	0	84	11	19
2011	IS-04	45	41	0	9	0	5	90	10	22
2011	IS-05	38	50	13	0	0	0	88	0	16
2011	IS-06	30	30	10	30	0	0	60	30	10

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	11	29	38	14	6	2	0	20	40	89
2017	IS-03	6	38	56	0	0	0	0	0	44	16
2017	IS-04	16	30	35	14	0	5	0	14	49	37
2017	IS-05	14	14	29	36	7	0	0	43	29	14
2017	IS-06	8	50	33	0	8	0	0	8	58	12
2014	IS	8	31	38	17	2	3	1	20	40	93
2014	IS-02	0	0	50	40	0	10	0	44	0	10
2014	IS-03	6	28	28	39	0	0	0	39	33	18
2014	IS-04	6	39	39	8	0	6	3	9	48	36
2014	IS-05	11	32	37	11	11	0	0	21	42	19
2011	IS	9	38	36	9	4	0	4	14	49	77
2011	IS-03	11	47	21	5	5	0	11	12	65	19
2011	IS-04	5	32	50	9	5	0	0	14	36	22
2011	IS-05	13	31	38	19	0	0	0	19	44	16
2011	IS-06	10	40	50	0	0	0	0	0	50	10
2008	IS	19	30	40	9	2	0	0	11	49	53
2008	IS-03	31	31	23	8	8	0	0	15	62	13
2008	IS-04	12	41	35	12	0	0	0	12	53	17
2008	IS-05	8	17	75	0	0	0	0	0	25	12

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	10	9	29	30	19	2	2	51	20	89
2017	IS-03	6	13	38	31	6	6	0	40	20	16
2017	IS-04	14	14	22	32	14	3	3	49	29	37
2017	IS-05	7	0	36	21	36	0	0	57	7	14
2017	IS-06	8	8	42	25	17	0	0	42	17	12
2014	IS	8	13	28	34	12	3	2	48	22	92
2014	IS-02	0	10	20	40	10	10	10	63	13	10
2014	IS-03	11	6	22	50	11	0	0	61	17	18
2014	IS-04	6	17	31	26	11	6	3	41	25	35
2014	IS-05	11	11	26	32	21	0	0	53	21	19
2011	IS	9	13	21	35	13	0	9	53	24	77
2011	IS-03	11	11	16	42	5	0	16	56	25	19
2011	IS-04	0	18	18	41	18	0	5	62	19	22
2011	IS-05	0	19	44	25	6	0	6	33	20	16
2011	IS-06	20	0	10	50	20	0	0	70	20	10
2008	IS	6	21	36	34	4	0	0	38	26	53
2008	IS-03	8	23	31	23	15	0	0	38	31	13
2008	IS-04	0	18	41	41	0	0	0	41	18	17
2008	IS-05	0	25	42	33	0	0	0	33	25	12

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	29	30	27	7	4	0	3	12	61	88
2017	IS-03	13	50	31	0	0	0	6	0	67	16
2017	IS-04	43	24	22	8	0	0	3	8	69	37
2017	IS-05	31	23	38	0	8	0	0	8	54	13
2017	IS-06	25	42	17	17	0	0	0	17	67	12
2014	IS	33	27	24	12	2	1	1	14	62	93
2014	IS-02	10	10	30	40	10	0	0	50	20	10
2014	IS-03	28	22	28	17	6	0	0	22	50	18
2014	IS-04	44	33	14	3	0	3	3	3	82	36
2014	IS-05	26	21	42	11	0	0	0	11	47	19
2011	IS	28	32	26	8	3	1	3	11	62	76
2011	IS-03	33	28	28	0	6	0	6	6	65	18
2011	IS-04	27	32	27	9	5	0	0	14	59	22
2011	IS-05	19	31	38	6	0	0	6	7	53	16
2011	IS-06	40	30	10	20	0	0	0	20	70	10
2008	IS	38	34	21	8	0	0	0	8	72	53
2008	IS-03	31	46	8	15	0	0	0	15	77	13
2008	IS-04	53	29	18	0	0	0	0	0	82	17
2008	IS-05	17	42	42	0	0	0	0	0	58	12

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	11	30	44	10	4	1	0	14	41	89
2017	IS-03	6	31	50	13	0	0	0	13	38	16
2017	IS-04	16	24	43	14	0	3	0	14	42	37
2017	IS-05	14	21	57	0	7	0	0	7	36	14
2017	IS-06	8	58	33	0	0	0	0	0	67	12
2014	IS	10	26	40	18	3	2	1	22	37	93
2014	IS-02	0	0	60	30	10	0	0	40	0	10
2014	IS-03	0	22	44	28	6	0	0	33	22	18
2014	IS-04	8	22	44	14	3	6	3	18	33	36
2014	IS-05	16	42	21	21	0	0	0	21	58	19
2011	IS	9	31	32	19	5	1	1	25	41	77
2011	IS-03	0	32	32	26	5	0	5	33	33	19
2011	IS-04	9	27	27	27	9	0	0	36	36	22
2011	IS-05	6	44	38	13	0	0	0	13	50	16
2011	IS-06	20	40	20	10	10	0	0	20	60	10
2008	IS	13	21	42	19	4	0	2	23	35	53
2008	IS-03	15	31	38	15	0	0	0	15	46	13
2008	IS-04	12	12	47	18	6	0	6	25	25	17
2008	IS-05	0	25	58	17	0	0	0	17	25	12

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	18	24	23	21	10	2	2	32	44	89
2017	IS-03	19	38	13	19	6	6	0	27	60	16
2017	IS-04	19	22	35	19	3	3	0	22	42	37
2017	IS-05	14	29	0	36	21	0	0	57	43	14
2017	IS-06	25	25	33	8	8	0	0	17	50	12
2014	IS	11	23	33	26	3	2	2	30	35	93
2014	IS-02	10	20	30	30	10	0	0	40	30	10
2014	IS-03	0	17	33	44	6	0	0	50	17	18
2014	IS-04	14	22	31	25	0	6	3	27	39	36
2014	IS-05	5	26	37	21	5	0	5	28	33	19
2011	IS	10	26	38	16	6	0	4	23	38	77
2011	IS-03	11	21	53	0	11	0	5	11	33	19
2011	IS-04	5	14	41	27	14	0	0	41	18	22
2011	IS-05	0	50	38	13	0	0	0	13	50	16
2011	IS-06	20	30	30	20	0	0	0	20	50	10
2008	IS	23	23	34	19	0	0	2	19	46	53
2008	IS-03	31	31	23	15	0	0	0	15	62	13
2008	IS-04	18	12	35	29	0	0	6	31	31	17
2008	IS-05	8	25	50	17	0	0	0	17	33	12

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	9	16	26	24	20	2	3	46	26	87
2017	IS-03	19	6	25	19	19	6	6	43	29	16
2017	IS-04	8	19	25	31	14	3	0	46	29	36
2017	IS-05	0	8	54	15	15	0	8	33	8	13
2017	IS-06	8	33	17	8	33	0	0	42	42	12
2014	IS	9	12	30	33	10	3	3	46	22	93
2014	IS-02	0	10	40	20	20	10	0	44	11	10
2014	IS-03	6	6	33	33	17	6	0	53	12	18
2014	IS-04	8	14	31	33	3	3	8	41	25	36
2014	IS-05	16	0	26	47	11	0	0	58	16	19
2011	IS	8	22	29	22	14	1	4	38	32	77
2011	IS-03	11	16	32	32	5	0	5	39	28	19
2011	IS-04	5	27	36	14	18	0	0	32	32	22
2011	IS-05	0	31	38	31	0	0	0	31	31	16
2011	IS-06	10	20	10	20	40	0	0	60	30	10
2008	IS	9	17	34	30	8	0	2	38	27	53
2008	IS-03	15	23	38	15	8	0	0	23	38	13
2008	IS-04	6	6	41	29	12	0	6	44	13	17
2008	IS-05	0	33	33	33	0	0	0	33	33	12

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	14	19	40	13	9	2	3	23	35	89
2017	IS-03	13	19	44	13	6	0	6	20	33	16
2017	IS-04	22	19	41	11	3	3	3	14	43	37
2017	IS-05	14	21	43	14	7	0	0	21	36	14
2017	IS-06	8	33	42	8	8	0	0	17	42	12
2014	IS	17	22	40	15	4	1	1	20	40	93
2014	IS-02	0	10	40	40	10	0	0	50	10	10
2014	IS-03	0	22	50	28	0	0	0	28	22	18
2014	IS-04	25	28	39	0	3	3	3	3	56	36
2014	IS-05	26	5	47	11	11	0	0	21	32	19

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	49	30	7	10	4	0	79	14	89
2017	IS-03	38	44	6	6	6	0	81	13	16
2017	IS-04	54	19	11	14	3	0	73	16	37
2017	IS-05	36	43	0	7	14	0	79	21	14
2017	IS-06	75	25	0	0	0	0	100	0	12
2014	IS	51	29	5	4	8	3	82	12	93
2014	IS-02	40	20	10	10	20	0	60	30	10
2014	IS-03	50	33	6	6	6	0	83	11	18
2014	IS-04	47	33	0	6	8	6	85	15	36
2014	IS-05	63	21	5	0	5	5	89	6	19

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	53	34	5	4	3	87	8	89
2017	IS-03	50	31	6	13	0	81	13	16
2017	IS-04	54	32	5	5	3	86	8	37
2017	IS-05	50	36	0	0	14	86	14	14
2017	IS-06	50	42	8	0	0	92	0	12
2014	IS	52	31	9	6	2	83	9	93
2014	IS-02	10	50	20	20	0	60	20	10
2014	IS-03	44	33	22	0	0	78	0	18
2014	IS-04	58	33	0	6	3	92	8	36
2014	IS-05	58	26	0	11	5	84	16	19

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	46	28	18	3	1	3	1	77	5	88
2017	IS-03	50	13	38	0	0	0	0	63	0	16
2017	IS-04	41	32	11	5	3	5	3	79	9	37
2017	IS-05	43	36	21	0	0	0	0	79	0	14
2017	IS-06	55	36	0	9	0	0	0	91	9	11
2014	IS	53	26	8	3	1	10	0	87	5	93
2014	IS-02	50	40	10	0	0	0	0	90	0	10
2014	IS-03	56	33	6	0	0	6	0	94	0	18
2014	IS-04	50	25	6	3	0	17	0	90	3	36
2014	IS-05	63	16	0	5	5	11	0	88	12	19

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	46	35	10	4	3	1	82	8	89
2017	IS-03	56	19	13	6	6	0	75	13	16
2017	IS-04	43	35	14	0	5	3	81	6	37
2017	IS-05	36	50	14	0	0	0	86	0	14
2017	IS-06	50	33	0	17	0	0	83	17	12
2014	IS	48	34	10	4	2	1	84	7	93
2014	IS-02	50	40	10	0	0	0	90	0	10
2014	IS-03	61	28	6	6	0	0	89	6	18
2014	IS-04	36	36	17	6	3	3	74	9	36
2014	IS-05	58	37	0	0	5	0	95	5	19
2011	IS	36	39	10	12	1	1	76	13	77
2011	IS-03	26	42	21	5	5	0	68	11	19
2011	IS-04	41	45	9	5	0	0	86	5	22
2011	IS-05	38	50	0	13	0	0	88	13	16
2011	IS-06	60	20	0	10	0	10	89	11	10

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	48	42	2	3	4	90	8	89
2017	IS-03	56	38	0	6	0	94	6	16
2017	IS-04	41	49	3	5	3	89	8	37
2017	IS-05	50	43	0	0	7	93	7	14
2017	IS-06	58	25	0	0	17	83	17	12
2014	IS	48	38	9	3	2	86	5	93
2014	IS-02	30	50	20	0	0	80	0	10
2014	IS-03	56	33	6	6	0	89	6	18
2014	IS-04	44	36	14	3	3	81	6	36
2014	IS-05	58	37	0	0	5	95	5	19
2011	IS	53	30	12	3	3	83	5	77
2011	IS-03	42	47	5	0	5	89	5	19
2011	IS-04	55	32	14	0	0	86	0	22
2011	IS-05	63	31	0	6	0	94	6	16
2011	IS-06	70	10	10	0	10	80	10	10
2008	IS	45	36	8	4	8	81	11	53
2008	IS-03	38	23	15	8	15	62	23	13
2008	IS-04	47	47	0	6	0	94	6	17
2008	IS-05	58	33	0	0	8	92	8	12

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	37	31	12	5	8	4	2	73	14	89
2017	IS-03	38	38	6	0	13	6	0	80	13	16
2017	IS-04	38	22	19	5	5	8	3	67	12	37
2017	IS-05	21	43	7	7	21	0	0	64	29	14
2017	IS-06	67	17	8	8	0	0	0	83	8	12
2014	IS	38	30	8	8	8	3	6	75	17	93
2014	IS-02	20	20	20	20	10	0	10	44	33	10
2014	IS-03	39	33	11	6	11	0	0	72	17	18
2014	IS-04	33	33	8	8	6	3	8	75	16	36
2014	IS-05	53	26	0	0	5	5	11	94	6	19

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	36	42	9	3	4	5	0	83	8	89
2017	IS-03	25	44	6	0	0	25	0	92	0	16
2017	IS-04	38	35	8	8	8	3	0	75	17	37
2017	IS-05	36	57	7	0	0	0	0	93	0	14
2017	IS-06	50	42	0	0	8	0	0	92	8	12
2014	IS	35	44	9	4	2	4	1	84	7	93
2014	IS-02	10	40	30	10	0	10	0	56	11	10
2014	IS-03	39	44	11	0	0	6	0	88	0	18
2014	IS-04	31	50	6	3	3	6	3	88	6	36
2014	IS-05	53	37	5	0	5	0	0	89	5	19
2011	IS	48	35	6	5	0	5	0	88	5	77
2011	IS-03	37	42	16	0	0	5	0	83	0	19
2011	IS-04	59	32	5	5	0	0	0	91	5	22
2011	IS-05	63	31	6	0	0	0	0	94	0	16
2011	IS-06	50	30	0	20	0	0	0	80	20	10

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	34	38	16	3	6	3	0	75	9	88
2017	IS-03	25	44	13	6	6	6	0	73	13	16
2017	IS-04	33	42	8	6	6	6	0	79	12	36
2017	IS-05	29	43	29	0	0	0	0	71	0	14
2017	IS-06	58	33	0	0	8	0	0	92	8	12
2014	IS	32	43	8	11	3	2	1	77	15	91
2014	IS-02	0	60	20	10	10	0	0	60	20	10
2014	IS-03	29	41	6	18	0	6	0	75	19	17
2014	IS-04	29	46	6	14	3	3	0	76	18	35
2014	IS-05	42	42	5	5	5	0	0	84	11	19
2011	IS	40	35	4	12	4	5	0	79	16	77
2011	IS-03	37	42	5	11	0	5	0	83	11	19
2011	IS-04	50	23	0	14	5	9	0	80	20	22
2011	IS-05	44	38	6	6	6	0	0	81	13	16
2011	IS-06	50	20	0	30	0	0	0	70	30	10
2008	IS	40	28	9	13	8	2	0	69	21	53
2008	IS-03	38	15	8	15	15	8	0	58	33	13
2008	IS-04	41	41	6	6	6	0	0	82	12	17
2008	IS-05	33	33	25	8	0	0	0	67	8	12

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	21	33	19	10	10	5	2	58	21	89
2017	IS-03	19	31	13	13	6	13	6	62	23	16
2017	IS-04	22	41	3	16	16	0	3	64	33	37
2017	IS-05	0	36	50	7	7	0	0	36	14	14
2017	IS-06	42	25	25	0	8	0	0	67	8	12
2014	IS	30	33	17	9	5	3	2	67	15	93
2014	IS-02	0	30	50	10	10	0	0	30	20	10
2014	IS-03	28	44	22	6	0	0	0	72	6	18
2014	IS-04	25	31	14	11	8	8	3	63	22	36
2014	IS-05	47	37	11	0	5	0	0	84	5	19
2011	IS	26	34	14	13	5	6	1	65	20	77
2011	IS-03	21	32	26	5	5	11	0	59	12	19
2011	IS-04	27	32	9	18	5	9	0	65	25	22
2011	IS-05	25	38	6	19	6	0	6	67	27	16
2011	IS-06	60	30	10	0	0	0	0	90	0	10

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	14	24	18	16	15	8	4	44	36	89
2017	IS-03	6	38	0	13	13	19	13	64	36	16
2017	IS-04	16	19	24	14	22	3	3	37	37	37
2017	IS-05	14	29	14	29	7	7	0	46	38	14
2017	IS-06	8	33	17	8	17	8	8	50	30	12
2014	IS	18	22	19	17	14	5	4	44	35	93
2014	IS-02	0	20	30	40	10	0	0	20	50	10
2014	IS-03	22	33	11	11	11	6	6	63	25	18
2014	IS-04	19	17	22	8	22	6	6	41	34	36
2014	IS-05	21	26	26	16	5	5	0	50	22	19
2011	IS	17	16	16	19	10	16	6	42	38	77
2011	IS-03	16	32	5	16	16	16	0	56	38	19
2011	IS-04	18	9	14	23	14	14	9	35	47	22
2011	IS-05	6	13	31	13	6	13	19	27	27	16
2011	IS-06	30	10	30	20	0	10	0	44	22	10

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	27	49	5	10	8	0	77	18	89
2017	IS-03	38	31	19	13	0	0	69	13	16
2017	IS-04	22	51	3	11	14	0	73	24	37
2017	IS-05	43	43	0	7	7	0	86	14	14
2017	IS-06	17	50	8	17	8	0	67	25	12
2014	IS	41	45	3	6	3	1	87	10	93
2014	IS-02	30	50	10	0	0	10	89	0	10
2014	IS-03	56	33	0	6	6	0	89	11	18
2014	IS-04	36	42	6	11	6	0	78	17	36
2014	IS-05	42	53	0	5	0	0	95	5	19
2011	IS	34	56	4	5	1	0	90	6	77
2011	IS-03	32	47	5	16	0	0	79	16	19
2011	IS-04	41	50	0	5	5	0	91	9	22
2011	IS-05	38	50	13	0	0	0	88	0	16
2011	IS-06	30	70	0	0	0	0	100	0	10
2008	IS	25	51	0	13	11	0	75	25	53
2008	IS-03	8	62	0	23	8	0	69	31	13
2008	IS-04	29	53	0	6	12	0	82	18	17
2008	IS-05	33	58	0	0	8	0	92	8	12

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	46	30	10	8	7	0	76	14	88
2017	IS-03	25	50	13	13	0	0	75	13	16
2017	IS-04	49	27	11	3	11	0	76	14	37
2017	IS-05	64	21	0	14	0	0	86	14	14
2017	IS-06	55	0	18	18	9	0	55	27	11
2014	IS	44	35	4	8	8	1	80	15	93
2014	IS-02	20	40	0	20	10	10	67	33	10
2014	IS-03	39	50	0	6	6	0	89	11	18
2014	IS-04	50	31	8	3	8	0	81	11	36
2014	IS-05	53	32	0	5	11	0	84	16	19
2011	IS	39	38	14	8	1	0	77	9	77
2011	IS-03	37	32	21	11	0	0	68	11	19
2011	IS-04	36	32	18	9	5	0	68	14	22
2011	IS-05	38	50	6	6	0	0	88	6	16
2011	IS-06	60	40	0	0	0	0	100	0	10

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	49	39	4	7	1	0	88	8	88
2017	IS-03	63	25	0	13	0	0	88	13	16
2017	IS-04	44	42	3	8	3	0	86	11	36
2017	IS-05	43	50	0	7	0	0	93	7	14
2017	IS-06	58	42	0	0	0	0	100	0	12
2014	IS	43	37	12	5	1	2	81	7	93
2014	IS-02	10	40	20	10	0	20	63	13	10
2014	IS-03	50	39	11	0	0	0	89	0	18
2014	IS-04	42	33	17	8	0	0	75	8	36
2014	IS-05	53	37	0	5	5	0	89	11	19

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	68	24	3	2	2	0	0	92	4	89
2017	IS-03	63	25	6	0	6	0	0	88	6	16
2017	IS-04	76	14	5	5	0	0	0	89	5	37
2017	IS-05	64	36	0	0	0	0	0	100	0	14
2017	IS-06	75	17	0	0	8	0	0	92	8	12
2014	IS	77	11	5	2	2	2	0	90	4	93
2014	IS-02	50	30	0	10	0	10	0	89	11	10
2014	IS-03	89	6	6	0	0	0	0	94	0	18
2014	IS-04	78	8	8	0	6	0	0	86	6	36
2014	IS-05	84	11	5	0	0	0	0	95	0	19
2011	IS	68	18	3	8	1	1	1	88	9	77
2011	IS-03	84	11	5	0	0	0	0	95	0	19
2011	IS-04	77	9	0	9	0	5	0	90	10	22
2011	IS-05	63	13	0	25	0	0	0	75	25	16
2011	IS-06	60	40	0	0	0	0	0	100	0	10
2008	IS	74	13	6	4	4	0	0	87	8	53
2008	IS-03	62	15	8	8	8	0	0	77	15	13
2008	IS-04	82	12	6	0	0	0	0	94	0	17
2008	IS-05	75	8	8	8	0	0	0	83	8	12

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	66	19	3	8	4	0	85	12	89
2017	IS-03	50	31	0	13	6	0	81	19	16
2017	IS-04	70	16	3	5	5	0	86	11	37
2017	IS-05	57	21	7	14	0	0	79	14	14
2017	IS-06	75	8	0	8	8	0	83	17	12
2014	IS	73	12	4	8	2	1	86	10	93
2014	IS-02	60	10	0	20	0	10	78	22	10
2014	IS-03	83	6	6	6	0	0	89	6	18
2014	IS-04	69	17	3	8	3	0	86	11	36
2014	IS-05	79	11	5	5	0	0	89	5	19
2011	IS	73	9	5	10	3	0	82	13	77
2011	IS-03	84	11	5	0	0	0	95	0	19
2011	IS-04	73	5	5	14	5	0	77	18	22
2011	IS-05	69	19	0	13	0	0	88	13	16
2011	IS-06	90	0	10	0	0	0	90	0	10
2008	IS	74	11	4	4	8	0	85	11	53
2008	IS-03	69	15	0	8	8	0	85	15	13
2008	IS-04	82	0	6	0	12	0	82	12	17
2008	IS-05	58	17	8	8	8	0	75	17	12

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	73	16	4	4	2	0	89	7	89
2017	IS-03	75	19	6	0	0	0	94	0	16
2017	IS-04	68	19	8	3	3	0	86	5	37
2017	IS-05	64	21	0	14	0	0	86	14	14
2017	IS-06	75	8	0	8	8	0	83	17	12
2014	IS	69	20	4	3	2	1	90	5	93
2014	IS-02	60	20	20	0	0	0	80	0	10
2014	IS-03	61	33	0	0	6	0	94	6	18
2014	IS-04	72	11	6	8	0	3	86	9	36
2014	IS-05	79	21	0	0	0	0	100	0	19
2011	IS	66	10	6	10	4	3	79	15	77
2011	IS-03	79	11	5	0	0	5	94	0	19
2011	IS-04	68	5	5	14	9	0	73	23	22
2011	IS-05	69	6	13	13	0	0	75	13	16
2011	IS-06	70	20	10	0	0	0	90	0	10
2008	IS	71	8	10	4	8	0	79	12	52
2008	IS-03	75	0	8	8	8	0	75	17	12
2008	IS-04	76	6	6	6	6	0	82	12	17
2008	IS-05	58	17	17	0	8	0	75	8	12

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	79	15	2	0	3	0	95	3	89
2017	IS-03	75	25	0	0	0	0	100	0	16
2017	IS-04	84	8	5	0	3	0	92	3	37
2017	IS-05	64	29	0	0	7	0	93	7	14
2017	IS-06	75	17	0	0	8	0	92	8	12
2014	IS	74	19	4	1	0	1	95	1	93
2014	IS-02	70	20	10	0	0	0	90	0	10
2014	IS-03	72	22	6	0	0	0	94	0	18
2014	IS-04	75	19	3	0	0	3	97	0	36
2014	IS-05	79	21	0	0	0	0	100	0	19
2011	IS	73	17	6	1	1	1	91	3	77
2011	IS-03	84	11	0	0	0	5	100	0	19
2011	IS-04	68	18	9	5	0	0	86	5	22
2011	IS-05	75	13	13	0	0	0	88	0	16
2011	IS-06	90	10	0	0	0	0	100	0	10
2008	IS	79	9	2	2	6	2	90	8	53
2008	IS-03	77	0	0	0	15	8	83	17	13
2008	IS-04	94	0	6	0	0	0	94	0	17
2008	IS-05	67	25	0	0	8	0	92	8	12

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	54	31	7	4	4	0	85	9	89
2017	IS-03	50	38	6	0	6	0	88	6	16
2017	IS-04	57	27	5	5	5	0	84	11	37
2017	IS-05	36	43	7	14	0	0	79	14	14
2017	IS-06	67	17	8	0	8	0	83	8	12
2014	IS	61	17	11	8	2	1	79	10	93
2014	IS-02	60	30	10	0	0	0	90	0	10
2014	IS-03	61	17	11	11	0	0	78	11	18
2014	IS-04	61	14	8	11	3	3	77	14	36
2014	IS-05	68	16	11	5	0	0	84	5	19

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	56	33	7	0	0	3	1	93	0	89
2017	IS-03	56	31	0	0	0	13	0	100	0	16
2017	IS-04	54	32	11	0	0	0	3	89	0	37
2017	IS-05	50	43	7	0	0	0	0	93	0	14
2017	IS-06	67	25	8	0	0	0	0	92	0	12
2014	IS	67	24	3	1	1	2	2	94	2	93
2014	IS-02	50	30	10	0	0	0	10	89	0	10
2014	IS-03	61	39	0	0	0	0	0	100	0	18
2014	IS-04	64	25	6	0	0	3	3	94	0	36
2014	IS-05	79	11	0	0	5	5	0	94	6	19
2011	IS	64	26	4	4	0	1	1	92	4	77
2011	IS-03	58	37	0	0	0	0	5	100	0	19
2011	IS-04	73	18	5	5	0	0	0	91	5	22
2011	IS-05	63	19	6	13	0	0	0	81	13	16
2011	IS-06	70	20	10	0	0	0	0	90	0	10
2008	IS	60	15	11	4	2	4	4	82	6	53
2008	IS-03	46	15	15	8	0	8	8	73	9	13
2008	IS-04	76	12	6	0	6	0	0	88	6	17
2008	IS-05	58	8	8	8	0	8	8	80	10	12

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	IS	20	80	89
2017	IS-04	24	76	37
2014	IS	13	87	93
2014	IS-03	0	100	18
2014	IS-04	22	78	36

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	IS	56	18
2014	IS	50	12

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	IS	83	18
2014	IS	67	12

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2014	IS	0	12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	IS	0	18
2014	IS	0	12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	IS	0	18

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	IS	0	18
2014	IS	0	12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	IS	0	18
2014	IS	0	12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	IS	44	18
2014	IS	42	12

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	IS	39	18

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2014	IS	42	12

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	IS	33	18

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	IS	56	18
2014	IS	58	12

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	IS	28	18
2014	IS	42	12

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	IS	0	18
2014	IS	0	12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2014	IS	0	12

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2014	IS	0	12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	IS	56	18
2014	IS	42	12

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	IS	28	18

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	IS	67	18
2014	IS	50	12

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	IS	39	18
2014	IS	42	12

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	IS	0	18

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	IS	0	18
2014	IS	0	12

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	IS	0	18

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	IS	28	18

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2014	IS	42	12

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	IS	39	18

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2014	IS	0	12

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	IS	28	18

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	IS	44	18
2014	IS	67	12

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	IS	0	18
2014	IS	0	12

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	IS	44	18
2014	IS	58	12

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	IS	0	18

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	IS	0	12

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	IS	83	17	18

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	15	12	18	4	5	27	18	50	18	89
2017	IS-03	13	19	13	6	6	31	13	56	22	16
2017	IS-04	22	8	11	0	8	38	14	61	17	37
2017	IS-05	0	14	21	14	7	14	29	25	38	14
2017	IS-06	17	25	25	0	0	17	17	63	0	12
2014	IS	14	15	19	4	3	33	11	52	13	93
2014	IS-02	10	10	30	0	10	20	20	33	17	10
2014	IS-03	28	22	11	0	0	39	0	82	0	18
2014	IS-04	8	11	22	11	3	36	8	35	25	36
2014	IS-05	21	16	11	0	5	26	21	70	10	19

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	25	22	20	4	5	16	7	61	13	89
2017	IS-03	38	13	19	6	0	25	0	67	8	16
2017	IS-04	27	27	11	5	8	19	3	69	17	37
2017	IS-05	21	21	29	7	7	7	7	50	17	14
2017	IS-06	17	25	25	0	8	17	8	56	11	12
2014	IS	25	26	23	1	3	23	0	65	6	93
2014	IS-02	20	20	50	0	0	10	0	44	0	10
2014	IS-03	39	33	22	0	0	6	0	76	0	18
2014	IS-04	17	19	31	0	6	28	0	50	8	36
2014	IS-05	32	37	0	0	5	26	0	93	7	19
2011	IS	23	30	27	3	1	16	0	63	5	77
2011	IS-03	26	42	16	0	5	11	0	76	6	19
2011	IS-04	18	41	14	5	0	23	0	76	6	22
2011	IS-05	25	6	63	6	0	0	0	31	6	16
2011	IS-06	30	20	30	0	0	20	0	63	0	10

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	IS	13	87	89
2017	IS-04	16	84	37
2017	IS-06	0	100	12
2014	IS	7	93	91
2014	IS-03	0	100	18

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	IS	92	12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	IS	42	12

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	IS	42	12

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	IS	42	12

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	IS	42	12

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	IS	50	12

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	IS	0	12

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	IS	75	25	12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	12	9	17	2	2	38	20	50	11	88
2017	IS-03	13	19	6	6	0	50	6	71	14	16
2017	IS-04	16	8	11	3	3	41	19	60	13	37
2017	IS-05	0	15	31	0	8	23	23	29	14	13
2017	IS-06	8	0	25	0	0	42	25	25	0	12
2014	IS	15	8	25	0	4	38	10	44	8	92
2014	IS-03	39	17	17	0	0	28	0	77	0	18
2014	IS-04	8	6	28	0	8	42	8	28	17	36
2014	IS-05	16	0	21	0	5	32	26	38	13	19

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	29	20	15	5	2	21	8	68	11	89
2017	IS-03	38	13	6	6	0	38	0	80	10	16
2017	IS-04	35	22	11	3	5	19	5	75	11	37
2017	IS-05	21	21	29	7	0	21	0	55	9	14
2017	IS-06	17	25	25	17	0	8	8	50	20	12
2014	IS	26	24	19	2	2	27	0	68	6	93
2014	IS-02	20	30	30	0	0	20	0	63	0	10
2014	IS-03	33	33	17	0	0	17	0	80	0	18
2014	IS-04	22	17	22	6	3	31	0	56	12	36
2014	IS-05	37	21	11	0	5	26	0	79	7	19
2011	IS	42	26	12	3	3	14	1	80	6	77
2011	IS-03	53	37	5	0	0	5	0	94	0	19
2011	IS-04	36	23	9	5	5	18	5	76	12	22
2011	IS-05	44	19	19	0	6	13	0	71	7	16
2011	IS-06	60	10	10	10	0	10	0	78	11	10

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	IS	16	84	89
2017	IS-04	16	84	37
2014	IS	20	80	93
2014	IS-04	19	81	36

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	IS	93	7	14
2014	IS	74	26	19

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	62	31	0	8	0	0	0	92	8	13
2014	IS	50	36	14	0	0	0	0	86	0	14

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	22	53	11	5	2	2	4	80	8	89
2017	IS-03	19	38	6	19	0	13	6	69	23	16
2017	IS-04	24	59	11	3	3	0	0	84	5	37
2017	IS-05	7	64	14	7	7	0	0	71	14	14
2017	IS-06	50	50	0	0	0	0	0	100	0	12
2014	IS	18	49	12	12	3	3	2	72	16	93
2014	IS-02	10	50	10	30	0	0	0	60	30	10
2014	IS-03	22	56	6	0	11	6	0	82	12	18
2014	IS-04	8	50	14	19	0	6	3	64	21	36
2014	IS-05	37	37	16	5	5	0	0	74	11	19
2011	IS	18	44	12	18	3	4	1	66	22	77
2011	IS-03	21	47	5	16	0	11	0	76	18	19
2011	IS-04	9	64	5	23	0	0	0	73	23	22
2011	IS-05	13	44	19	19	6	0	0	56	25	16
2011	IS-06	50	30	10	0	0	0	10	89	0	10
2008	IS	25	43	9	13	4	4	2	72	18	53
2008	IS-03	38	46	8	0	0	8	0	92	0	13
2008	IS-04	12	59	6	6	12	0	6	75	19	17
2008	IS-05	17	42	17	17	0	8	0	64	18	12

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	9	10	26	3	3	36	12	37	13	87
2017	IS-03	6	6	19	0	0	56	13	40	0	16
2017	IS-04	14	6	22	6	3	39	11	39	17	36
2017	IS-05	0	7	43	0	7	29	14	13	13	14
2017	IS-06	8	17	33	0	8	33	0	38	13	12
2014	IS	4	11	29	4	9	30	13	26	23	93
2014	IS-02	0	10	40	10	0	20	20	17	17	10
2014	IS-03	17	17	11	6	11	39	0	55	27	18
2014	IS-04	0	8	33	3	11	28	17	15	25	36
2014	IS-05	5	11	21	5	11	32	16	30	30	19
2011	IS	8	13	26	9	6	36	1	33	25	77
2011	IS-03	16	26	21	5	5	26	0	57	14	19
2011	IS-04	5	14	14	9	5	50	5	40	30	22
2011	IS-05	0	6	50	6	6	31	0	9	18	16
2011	IS-06	20	10	20	10	10	30	0	43	29	10

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	36	31	10	3	2	14	3	81	7	88
2017	IS-03	25	13	13	0	6	44	0	67	11	16
2017	IS-04	36	42	11	0	3	8	0	85	3	36
2017	IS-05	14	43	14	7	0	21	0	73	9	14
2017	IS-06	67	17	8	8	0	0	0	83	8	12
2014	IS	37	26	9	6	2	18	2	78	11	93
2014	IS-02	30	30	20	0	0	20	0	75	0	10
2014	IS-03	44	28	17	0	0	11	0	81	0	18
2014	IS-04	19	25	8	8	6	31	3	67	21	36
2014	IS-05	58	26	0	5	0	11	0	94	6	19
2011	IS	30	30	17	6	4	12	1	69	12	77
2011	IS-03	26	37	16	0	0	21	0	80	0	19
2011	IS-04	23	41	18	9	5	0	5	67	14	22
2011	IS-05	44	13	19	6	6	13	0	64	14	16
2011	IS-06	60	20	20	0	0	0	0	80	0	10
2008	IS	47	36	4	2	2	6	4	92	4	53
2008	IS-03	46	38	0	8	8	0	0	85	15	13
2008	IS-04	53	41	0	0	0	0	6	100	0	17
2008	IS-05	50	17	8	0	0	17	8	89	0	12

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	31	30	14	2	4	15	3	74	8	89
2017	IS-03	19	13	13	0	6	50	0	63	13	16
2017	IS-04	32	38	16	0	8	5	0	74	9	37
2017	IS-05	7	50	21	0	0	21	0	73	0	14
2017	IS-06	58	25	0	17	0	0	0	83	17	12
2014	IS	29	29	17	4	2	16	2	71	8	93
2014	IS-02	20	30	20	0	0	30	0	71	0	10
2014	IS-03	39	17	22	0	6	17	0	67	7	18
2014	IS-04	19	33	17	6	3	19	3	68	11	36
2014	IS-05	42	32	11	11	0	5	0	78	11	19
2011	IS	27	31	17	5	1	17	1	71	8	77
2011	IS-03	26	32	16	0	0	26	0	79	0	19
2011	IS-04	23	50	18	5	0	5	0	76	5	22
2011	IS-05	31	19	19	6	6	13	6	62	15	16
2011	IS-06	60	30	10	0	0	0	0	90	0	10
2008	IS	26	30	17	4	6	11	6	68	11	53
2008	IS-03	15	31	23	0	15	15	0	55	18	13
2008	IS-04	35	24	18	6	0	6	12	71	7	17
2008	IS-05	33	25	17	8	0	8	8	70	10	12

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	49	36	2	8	4	86	12	89
2017	IS-03	44	31	6	13	6	75	19	16
2017	IS-04	51	41	3	0	5	92	5	37
2017	IS-05	50	36	0	7	7	86	14	14
2017	IS-06	58	17	0	25	0	75	25	12

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	52	33	2	5	5	2	87	11	89
2017	IS-03	44	31	6	6	0	13	86	7	16
2017	IS-04	62	30	0	3	5	0	92	8	37
2017	IS-05	43	36	7	7	7	0	79	14	14
2017	IS-06	50	25	0	8	17	0	75	25	12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	14	40	24	12	5	4	56	18	89
2017	IS-03	25	31	13	19	6	6	60	27	16
2017	IS-04	16	46	22	5	5	5	66	11	37
2017	IS-05	7	43	29	21	0	0	50	21	14
2017	IS-06	0	50	25	8	17	0	50	25	12

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	14	51	15	13	4	2	66	18	89
2017	IS-03	19	56	6	19	0	0	75	19	16
2017	IS-04	16	43	14	16	8	3	61	25	37
2017	IS-05	7	64	21	7	0	0	71	7	14
2017	IS-06	0	75	0	17	8	0	75	25	12

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	18	20	20	20	22	1	38	42	89
2017	IS-03	25	6	6	50	13	0	31	63	16
2017	IS-04	22	27	16	11	24	0	49	35	37
2017	IS-05	14	14	43	14	14	0	29	29	14
2017	IS-06	17	17	17	17	33	0	33	50	12

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	7	24	33	24	12	31	36	89
2017	IS-03	6	19	31	31	13	25	44	16
2017	IS-04	8	30	24	24	14	38	38	37
2017	IS-05	7	29	43	7	14	36	21	14
2017	IS-06	0	25	50	25	0	25	25	12

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	8	37	24	20	11	45	31	89
2017	IS-03	6	44	25	19	6	50	25	16
2017	IS-04	3	41	24	16	16	43	32	37
2017	IS-05	7	29	43	7	14	36	21	14
2017	IS-06	0	42	17	42	0	42	42	12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	14	29	25	18	13	1	43	31	89
2017	IS-03	13	38	13	25	13	0	50	38	16
2017	IS-04	16	24	27	14	19	0	41	32	37
2017	IS-05	14	36	29	14	7	0	50	21	14
2017	IS-06	8	8	42	33	8	0	17	42	12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	34	27	21	9	9	62	18	89
2017	IS-03	38	44	13	6	0	81	6	16
2017	IS-04	41	22	16	8	14	62	22	37
2017	IS-05	29	21	36	0	14	50	14	14
2017	IS-06	8	50	17	25	0	58	25	12

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	22	27	33	12	5	49	18	89
2017	IS-03	25	31	19	19	6	56	25	16
2017	IS-04	19	27	35	14	5	46	19	37
2017	IS-05	21	29	36	7	7	50	14	14
2017	IS-06	25	25	25	17	8	50	25	12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	24	40	21	10	5	64	15	89
2017	IS-03	25	56	19	0	0	81	0	16
2017	IS-04	14	38	22	19	8	51	27	37
2017	IS-05	43	43	7	0	7	86	7	14
2017	IS-06	25	17	42	8	8	42	17	12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	13	33	24	17	11	1	47	28	88
2017	IS-03	13	38	38	13	0	0	50	13	16
2017	IS-04	3	41	19	19	16	3	44	36	37
2017	IS-05	15	31	31	15	8	0	46	23	13
2017	IS-06	17	25	25	8	25	0	42	33	12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	29	29	25	9	9	57	18	89
2017	IS-03	19	19	38	19	6	38	25	16
2017	IS-04	24	35	24	8	8	59	16	37
2017	IS-05	43	36	14	0	7	79	7	14
2017	IS-06	25	25	25	0	25	50	25	12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	29	34	23	9	4	1	63	13	89
2017	IS-03	50	19	19	13	0	0	69	13	16
2017	IS-04	24	35	24	5	8	3	61	14	37
2017	IS-05	43	50	0	7	0	0	93	7	14
2017	IS-06	8	25	42	17	8	0	33	25	12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	61	21	10	3	4	82	8	88
2017	IS-03	60	20	13	0	7	80	7	15
2017	IS-04	59	22	11	0	8	81	8	37
2017	IS-05	71	14	7	7	0	86	7	14
2017	IS-06	67	17	8	8	0	83	8	12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	77	12	4	3	2	1	90	6	89
2017	IS-03	69	19	0	6	6	0	88	13	16
2017	IS-04	86	3	8	0	3	0	89	3	37
2017	IS-05	71	14	0	14	0	0	86	14	14
2017	IS-06	58	33	0	0	0	8	100	0	12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	55	30	9	5	1	85	7	89
2017	IS-03	56	25	13	0	6	81	6	16
2017	IS-04	59	24	14	3	0	84	3	37
2017	IS-05	64	21	0	14	0	86	14	14
2017	IS-06	42	50	0	8	0	92	8	12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	58	18	18	5	1	76	7	89
2017	IS-03	50	38	6	6	0	88	6	16
2017	IS-04	59	19	14	5	3	78	8	37
2017	IS-05	64	7	21	7	0	71	7	14
2017	IS-06	67	0	33	0	0	67	0	12

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	60	9	5	1	1	23	90	3	89
2017	IS-03	69	6	0	0	0	25	100	0	16
2017	IS-04	59	5	3	0	0	32	96	0	37
2017	IS-05	50	21	7	7	0	14	83	8	14
2017	IS-06	58	17	25	0	0	0	75	0	12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	73	13	4	2	1	7	92	4	89
2017	IS-03	81	13	0	0	0	6	100	0	16
2017	IS-04	70	14	8	3	0	5	89	3	37
2017	IS-05	71	14	7	0	0	7	92	0	14
2017	IS-06	75	17	0	0	8	0	92	8	12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	71	10	5	7	4	2	83	11	89
2017	IS-03	69	13	0	0	19	0	81	19	16
2017	IS-04	73	11	8	8	0	0	84	8	37
2017	IS-05	93	0	0	0	0	7	100	0	14
2017	IS-06	92	8	0	0	0	0	100	0	12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	52	25	15	4	2	1	78	7	89
2017	IS-03	38	25	31	6	0	0	63	6	16
2017	IS-04	49	30	8	8	3	3	81	11	37
2017	IS-05	71	14	7	0	7	0	86	7	14
2017	IS-06	75	25	0	0	0	0	100	0	12

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	3	34	36	21	5	37	26	89
2017	IS-03	6	31	25	31	6	38	38	16
2017	IS-04	0	32	46	16	5	32	22	37
2017	IS-05	14	50	21	7	7	64	14	14
2017	IS-06	0	42	33	17	8	42	25	12

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	9	15	52	20	4	24	24	89
2017	IS-03	13	31	31	19	6	25	44	16
2017	IS-04	11	11	54	16	8	24	22	37
2017	IS-05	7	7	43	43	0	43	14	14
2017	IS-06	8	17	67	8	0	8	25	12

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	26	19	13	16	20	6	1	27	73	88
2017	IS-03	31	6	25	6	19	6	6	36	64	16
2017	IS-04	24	32	8	14	19	3	0	25	75	37
2017	IS-05	14	29	21	14	14	7	0	15	85	14
2017	IS-06	33	0	8	17	25	17	0	40	60	12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	IS	25	59
2017	IS-04	15	27
2017	IS-05	36	11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	IS	44	59
2017	IS-04	33	27
2017	IS-05	45	11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	IS	30	59
2017	IS-04	19	27
2017	IS-05	27	11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	IS	56	59
2017	IS-04	59	27
2017	IS-05	64	11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	IS	13	59
2017	IS-04	15	27
2017	IS-05	18	11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	IS	33	59
2017	IS-04	33	27
2017	IS-05	27	11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	IS	3	34	29	22	7	5	57
2017	IS-04	8	38	23	15	8	8	26
2017	IS-05	0	45	45	9	0	0	11

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	2	8	13	23	43	3	8	11	74	59
2017	IS-04	4	15	19	11	37	7	7	22	57	27
2017	IS-05	0	0	18	36	36	0	9	0	80	11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	3	2	7	23	59	5	2	5	88	59
2017	IS-04	7	4	11	22	44	11	0	13	75	27
2017	IS-05	0	0	0	36	55	0	9	0	100	11

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - IS

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.