2017 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	31	43	11	10	5	0	74	15	219
2017	CS-01	29	55	5	11	0	0	84	11	38
2017	CS-02	30	44	12	7	6	0	74	14	81
2017	CS-03	28	40	14	13	6	0	68	18	72
2017	CS-04	38	33	10	10	10	0	71	19	21
2014	CS	27	42	12	10	8	0	69	19	267
2014	CS-01	27	29	22	10	10	2	58	20	41
2014	CS-02	30	40	14	7	9	0	71	16	102
2014	CS-03	21	46	10	15	9	0	67	23	82
2014	CS-04	27	50	3	13	7	0	77	20	30
2011	CS	32	45	9	8	6	0	78	14	254
2011	CS-01	35	46	13	2	4	0	80	7	46
2011	CS-02	32	40	9	9	9	0	73	18	99
2011	CS-03	25	54	7	8	6	0	79	14	71
2011	CS-04	41	41	6	13	0	0	81	13	32
2008	CS	29	42	9	11	10	0	70	21	228
2008	CS-01	16	55	14	5	11	0	70	16	44
2008	CS-02	35	33	15	11	7	0	67	18	89
2008	CS-03	23	48	0	17	12	0	71	29	52
2008	CS-04	35	41	5	8	11	0	76	19	37

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	35	19	7	8	1	65	16	219
2017	CS-01	39	29	29	0	0	3	70	0	38
2017	CS-02	30	35	16	10	9	1	65	19	81
2017	CS-03	25	38	17	7	14	0	63	21	72
2017	CS-04	24	38	19	14	5	0	62	19	21

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	55	29	11	3	2	0	84	5	219
2017	CS-01	58	32	5	3	3	0	89	5	38
2017	CS-02	62	21	12	4	1	0	83	5	81
2017	CS-03	47	33	14	4	1	0	81	6	72
2017	CS-04	52	38	5	0	5	0	90	5	21
2014	CS	54	30	11	3	2	0	85	5	266
2014	CS-01	59	22	15	2	2	0	80	5	41
2014	CS-02	55	26	13	3	3	0	81	6	101
2014	CS-03	49	39	9	2	1	0	88	4	82
2014	CS-04	53	37	7	0	3	0	90	3	30
2011	CS	56	34	6	2	1	1	91	3	253
2011	CS-01	57	35	4	2	0	2	93	2	46
2011	CS-02	55	32	9	2	1	1	88	3	98
2011	CS-03	51	39	4	4	1	0	90	6	71
2011	CS-04	69	28	3	0	0	0	97	0	32

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	42	13	6	4	0	78	9	217
2017	CS-01	42	42	13	3	0	0	84	3	38
2017	CS-02	36	43	12	6	2	0	79	9	81
2017	CS-03	30	41	17	6	6	0	71	11	70
2017	CS-04	33	48	5	5	10	0	81	14	21
2014	CS	33	40	12	9	6	0	73	15	267
2014	CS-01	34	37	12	7	10	0	71	17	41
2014	CS-02	31	44	15	6	4	0	75	10	102
2014	CS-03	30	37	11	13	9	0	67	22	82
2014	CS-04	33	40	10	13	3	0	73	17	30
2011	CS	37	48	6	7	2	0	85	9	254
2011	CS-01	41	46	9	2	0	2	89	2	46
2011	CS-02	37	45	4	8	5	0	83	13	99
2011	CS-03	27	54	6	13	1	0	80	14	71
2011	CS-04	50	41	9	0	0	0	91	0	32
2008	CS	31	46	10	8	4	0	77	13	229
2008	CS-01	20	61	5	7	7	0	82	14	44
2008	CS-02	35	42	13	6	4	0	76	10	89
2008	CS-03	26	53	11	9	0	0	79	9	53
2008	CS-04	41	32	8	11	8	0	73	19	37

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	31	35	19	7	7	0	0	67	14	219
2017	CS-01	37	37	13	5	5	0	3	76	11	38
2017	CS-02	26	37	18	6	11	1	0	64	18	81
2017	CS-03	32	29	25	10	4	0	0	61	14	72
2017	CS-04	38	38	14	5	5	0	0	76	10	21
2014	CS	28	36	20	10	6	0	0	64	16	267
2014	CS-01	29	29	32	5	5	0	0	59	10	41
2014	CS-02	28	36	21	9	6	0	0	65	15	102
2014	CS-03	24	37	18	13	7	0	0	61	21	82
2014	CS-04	33	33	10	13	10	0	0	67	23	30
2011	CS	32	34	20	8	4	2	0	67	12	253
2011	CS-01	47	22	24	4	2	0	0	69	7	45
2011	CS-02	27	39	20	8	4	1	0	67	12	99
2011	CS-03	25	30	24	13	6	3	0	57	19	71
2011	CS-04	38	44	6	6	3	3	0	84	10	32

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	38	17	8	5	0	0	69	14	219
2017	CS-01	34	39	21	0	3	0	3	76	3	38
2017	CS-02	25	40	16	10	9	1	0	65	19	81
2017	CS-03	32	32	19	12	4	0	0	64	17	72
2017	CS-04	38	38	14	5	5	0	0	76	10	21
2014	CS	29	36	16	12	6	0	0	65	18	267
2014	CS-01	29	32	27	7	5	0	0	61	12	41
2014	CS-02	30	37	15	13	5	0	0	68	18	102
2014	CS-03	23	38	17	13	9	0	0	61	22	82
2014	CS-04	40	27	10	17	7	0	0	67	23	30
2011	CS	31	39	19	7	4	0	0	70	11	254
2011	CS-01	41	39	13	4	2	0	0	80	7	46
2011	CS-02	29	35	24	7	4	0	0	65	11	99
2011	CS-03	21	42	20	13	4	0	0	63	17	71
2011	CS-04	41	44	9	3	3	0	0	84	6	32
2008	CS	22	34	25	12	7	0	0	56	19	227
2008	CS-01	23	27	30	11	9	0	0	50	20	44
2008	CS-02	19	39	23	14	6	0	0	58	19	88
2008	CS-03	21	35	23	12	10	0	0	56	21	52
2008	CS-04	35	27	27	8	3	0	0	62	11	37

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	27	22	12	8	1	1	56	21	219
2017	CS-01	29	24	29	8	8	0	3	54	16	38
2017	CS-02	27	29	20	10	10	4	1	58	21	81
2017	CS-03	26	28	21	17	7	0	1	55	24	72
2017	CS-04	48	14	19	10	10	0	0	62	19	21
2014	CS	29	27	16	11	13	4	1	59	24	266
2014	CS-01	24	20	22	7	15	10	2	50	25	41
2014	CS-02	30	30	13	10	14	3	0	63	24	102
2014	CS-03	23	26	22	13	15	1	0	49	28	82
2014	CS-04	48	24	7	10	7	0	3	75	18	29
2011	CS	30	28	20	13	7	3	0	59	20	254
2011	CS-01	37	26	13	15	4	4	0	66	20	46
2011	CS-02	27	29	18	13	8	4	0	59	22	99
2011	CS-03	21	25	31	14	6	3	0	48	20	71
2011	CS-04	44	31	9	6	9	0	0	75	16	32
2008	CS	24	25	20	14	13	3	0	51	28	228
2008	CS-01	16	23	20	14	20	7	0	41	37	44
2008	CS-02	22	26	20	17	14	1	0	48	31	88
2008	CS-03	26	25	23	17	6	2	2	53	24	53
2008	CS-04	35	22	19	5	14	5	0	60	20	37

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	46	29	9	6	8	1	1	77	15	219
2017	CS-01	55	16	8	5	11	3	3	75	17	38
2017	CS-02	43	30	12	5	7	1	1	75	13	81
2017	CS-03	44	32	4	11	7	1	0	77	18	72
2017	CS-04	43	33	14	0	10	0	0	76	10	21
2014	CS	48	25	13	3	9	2	0	75	12	267
2014	CS-01	49	22	15	5	5	5	0	74	10	41
2014	CS-02	51	22	12	3	12	1	0	73	15	102
2014	CS-03	45	29	12	1	10	2	0	76	11	82
2014	CS-04	50	30	13	3	3	0	0	80	7	30
2011	CS	44	34	10	7	4	1	0	78	11	254
2011	CS-01	48	26	17	7	2	0	0	74	9	46
2011	CS-02	43	31	8	9	5	3	0	77	15	99
2011	CS-03	39	41	10	6	4	0	0	80	10	71
2011	CS-04	50	34	9	6	0	0	0	84	6	32
2008	CS	34	32	12	9	9	3	1	69	18	229
2008	CS-01	25	39	11	7	11	5	2	68	20	44
2008	CS-02	31	28	17	10	9	2	2	62	20	89
2008	CS-03	38	36	8	6	8	6	0	78	14	53
2008	CS-04	46	30	8	8	8	0	0	76	16	37

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	30	11	10	9	1	1	70	19	219
2017	CS-01	42	21	11	8	11	0	8	69	20	38
2017	CS-02	33	35	10	12	7	2	0	70	20	81
2017	CS-03	40	28	11	11	10	0	0	68	21	72
2017	CS-04	43	33	10	5	10	0	0	76	14	21
2014	CS	43	29	13	6	9	0	0	72	15	267
2014	CS-01	44	27	17	2	7	2	0	73	10	41
2014	CS-02	45	26	12	7	10	0	0	72	17	102
2014	CS-03	38	30	15	6	11	0	0	68	17	82
2014	CS-04	53	23	7	10	7	0	0	77	17	30
2011	CS	43	36	9	6	6	0	0	79	12	254
2011	CS-01	46	30	13	9	2	0	0	76	11	46
2011	CS-02	42	38	8	6	5	0	0	81	11	99
2011	CS-03	39	37	11	6	7	0	0	76	13	71
2011	CS-04	50	38	3	3	6	0	0	88	9	32
2008	CS	34	36	12	10	7	1	0	70	17	229
2008	CS-01	23	43	20	7	5	2	0	67	12	44
2008	CS-02	33	34	12	11	9	0	1	67	20	89
2008	CS-03	36	34	9	11	8	2	0	71	19	53
2008	CS-04	46	35	8	8	3	0	0	81	11	37

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	46	27	11	6	7	1	0	74	14	219
2017	CS-01	50	21	11	3	11	3	3	75	14	38
2017	CS-02	41	33	10	6	9	1	0	75	15	81
2017	CS-03	49	24	14	8	6	0	0	72	14	72
2017	CS-04	48	29	10	5	5	5	0	80	10	21
2014	CS	47	29	10	6	7	0	0	76	13	267
2014	CS-01	44	24	17	7	5	2	0	70	13	41
2014	CS-02	50	26	8	5	10	0	1	77	15	102
2014	CS-03	46	30	10	5	9	0	0	77	13	82
2014	CS-04	43	40	13	0	3	0	0	83	3	30

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	31	16	9	6	10	0	65	17	219
2017	CS-01	50	18	13	3	3	11	3	79	6	38
2017	CS-02	20	30	15	11	6	18	0	61	21	81
2017	CS-03	24	32	21	12	7	4	0	58	20	72
2017	CS-04	33	38	14	0	10	5	0	75	10	21
2014	CS	24	30	21	10	6	9	0	59	18	267
2014	CS-01	27	24	24	12	0	12	0	58	14	41
2014	CS-02	28	29	18	6	6	12	1	66	13	102
2014	CS-03	16	32	26	7	10	10	0	53	19	82
2014	CS-04	23	37	17	17	7	0	0	60	23	30
2011	CS	20	33	19	11	9	9	0	58	22	254
2011	CS-01	26	30	22	2	9	11	0	63	12	46
2011	CS-02	19	30	20	9	9	12	0	56	21	99
2011	CS-03	14	38	17	14	10	7	0	56	26	71
2011	CS-04	25	31	13	22	6	3	0	58	29	32

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	36	18	12	9	4	0	60	22	219
2017	CS-01	34	29	13	8	8	5	3	69	17	38
2017	CS-02	17	35	20	14	9	6	0	55	24	81
2017	CS-03	18	37	19	15	8	1	0	56	24	72
2017	CS-04	19	43	19	5	10	5	0	65	15	21
2014	CS	20	33	21	15	8	2	0	55	24	267
2014	CS-01	27	32	22	15	2	2	0	60	18	41
2014	CS-02	25	29	22	15	9	1	0	54	24	102
2014	CS-03	12	33	23	17	10	5	0	47	28	82
2014	CS-04	13	50	10	20	7	0	0	63	27	30
2011	CS	15	37	20	15	11	2	0	53	27	253
2011	CS-01	22	39	24	7	7	2	0	62	13	46
2011	CS-02	16	31	17	19	13	3	0	48	34	98
2011	CS-03	7	38	23	18	11	3	0	46	30	71
2011	CS-04	19	47	16	13	6	0	0	66	19	32
2008	CS	12	31	18	20	14	4	0	45	36	229
2008	CS-01	18	25	18	20	9	9	0	48	33	44
2008	CS-02	11	27	18	20	18	4	1	40	40	89
2008	CS-03	13	32	19	17	19	0	0	45	36	53
2008	CS-04	8	43	19	22	8	0	0	51	30	37

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	29	26	12	6	7	0	51	20	219
2017	CS-01	29	24	18	3	11	13	3	63	16	38
2017	CS-02	16	19	32	16	6	11	0	39	25	81
2017	CS-03	17	36	24	15	6	3	0	54	21	72
2017	CS-04	10	48	33	5	5	0	0	57	10	21
2014	CS	15	28	23	18	9	6	0	47	29	267
2014	CS-01	22	24	32	10	5	7	0	50	16	41
2014	CS-02	18	28	23	12	12	8	0	50	26	102
2014	CS-03	10	27	21	27	10	6	0	39	39	82
2014	CS-04	17	40	17	17	10	0	0	57	27	30
2011	CS	9	34	26	15	9	8	0	47	26	254
2011	CS-01	22	33	22	7	4	13	0	63	13	46
2011	CS-02	8	31	27	14	10	9	0	43	27	99
2011	CS-03	1	31	31	20	11	6	0	34	33	71
2011	CS-04	13	41	19	19	6	3	0	55	26	32
2008	CS	6	26	24	21	16	6	0	35	39	229
2008	CS-01	11	11	23	30	11	14	0	26	47	44
2008	CS-02	8	27	25	16	17	7	1	38	35	89
2008	CS-03	2	28	28	26	13	2	0	31	40	53
2008	CS-04	3	38	24	16	19	0	0	41	35	37

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	25	22	13	15	7	0	46	30	219
2017	CS-01	26	18	26	5	11	11	3	52	18	38
2017	CS-02	16	31	16	14	16	7	0	51	32	81
2017	CS-03	17	19	29	14	15	6	0	38	31	72
2017	CS-04	24	24	14	19	14	5	0	50	35	21
2014	CS	15	28	20	13	15	8	1	47	32	267
2014	CS-01	17	22	27	10	15	7	2	43	27	41
2014	CS-02	19	27	15	12	17	10	1	52	32	102
2014	CS-03	9	26	22	16	20	9	0	37	39	82
2014	CS-04	10	37	27	17	7	3	0	48	24	30
2011	CS	13	31	24	11	13	7	0	47	27	253
2011	CS-01	24	30	22	4	11	9	0	60	17	46
2011	CS-02	10	28	28	11	16	7	0	41	30	98
2011	CS-03	10	31	24	18	10	7	0	44	30	71
2011	CS-04	13	41	19	9	16	3	0	55	26	32
2008	CS	9	27	16	20	18	10	0	40	42	229
2008	CS-01	9	16	20	18	16	20	0	31	43	44
2008	CS-02	8	28	12	18	25	9	0	40	47	89
2008	CS-03	4	32	17	30	17	0	0	36	47	53
2008	CS-04	19	24	22	16	8	11	0	48	27	37

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	27	20	15	11	8	0	49	29	219
2017	CS-01	26	24	5	18	13	11	3	58	36	38
2017	CS-02	16	29	12	19	12	11	0	51	35	81
2017	CS-03	17	22	33	13	10	6	0	41	24	72
2017	CS-04	14	33	29	10	14	0	0	48	24	21
2014	CS	15	31	18	18	13	5	0	48	33	266
2014	CS-01	20	33	20	15	8	5	0	55	24	40
2014	CS-02	18	35	17	12	15	4	0	55	28	102
2014	CS-03	10	26	20	27	13	5	0	37	42	82
2014	CS-04	13	27	17	23	20	0	0	40	43	30
2011	CS	11	38	18	17	12	4	0	51	30	253
2011	CS-01	22	35	17	13	4	9	0	62	19	46
2011	CS-02	10	36	14	22	14	3	0	48	38	99
2011	CS-03	4	44	19	16	13	4	0	51	30	70
2011	CS-04	6	38	28	16	13	0	0	44	28	32
2008	CS	8	36	15	20	18	3	0	46	39	229
2008	CS-01	14	18	32	20	16	0	0	32	36	44
2008	CS-02	7	43	11	15	19	6	0	52	36	89
2008	CS-03	6	34	13	25	21	2	0	40	46	53
2008	CS-04	11	41	11	24	14	0	0	51	38	37

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	33	16	12	9	0	0	62	22	219
2017	CS-01	34	34	13	11	8	0	0	68	18	38
2017	CS-02	26	36	15	14	9	0	1	63	23	81
2017	CS-03	31	26	18	12	13	0	0	57	25	72
2017	CS-04	24	43	19	10	5	0	0	67	14	21
2014	CS	21	36	16	12	13	1	0	58	25	267
2014	CS-01	24	22	27	20	5	2	0	48	25	41
2014	CS-02	24	36	14	9	16	2	0	61	25	102
2014	CS-03	20	39	13	12	16	0	0	59	28	82
2014	CS-04	17	50	13	13	7	0	0	67	20	30
2011	CS	23	43	17	10	7	0	0	65	17	254
2011	CS-01	28	39	17	4	11	0	0	67	15	46
2011	CS-02	24	31	20	16	8	0	0	56	24	99
2011	CS-03	18	55	17	4	6	0	0	73	10	71
2011	CS-04	22	53	13	13	0	0	0	75	13	32

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	35	15	10	7	68	17	218
2017	CS-01	41	35	19	5	0	76	5	37
2017	CS-02	32	33	14	12	9	65	21	81
2017	CS-03	31	36	15	8	10	67	18	72
2017	CS-04	29	43	10	10	10	71	19	21

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	21	16	16	13	16	3	44	36	219
2017	CS-01	18	16	13	18	16	16	3	42	42	38
2017	CS-02	14	17	19	10	14	25	2	42	32	81
2017	CS-03	13	22	15	21	14	11	4	41	41	72
2017	CS-04	24	38	19	10	10	0	0	62	19	21
2014	CS	15	20	17	15	15	12	5	43	37	267
2014	CS-01	12	15	22	17	12	20	2	34	38	41
2014	CS-02	20	13	18	13	17	15	6	41	37	102
2014	CS-03	12	24	15	18	18	9	4	42	42	82
2014	CS-04	3	40	17	17	10	3	10	50	31	30

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	31	14	10	7	0	1	69	17	219
2017	CS-01	42	16	26	0	11	3	3	61	11	38
2017	CS-02	33	37	14	9	6	0	1	71	15	81
2017	CS-03	37	31	10	17	6	0	0	68	22	72
2017	CS-04	43	38	5	5	10	0	0	81	14	21
2014	CS	36	33	13	9	9	0	0	69	18	267
2014	CS-01	46	22	15	10	7	0	0	68	17	41
2014	CS-02	35	34	13	8	10	0	0	70	18	102
2014	CS-03	30	39	11	9	11	0	0	70	20	82
2014	CS-04	40	37	10	10	3	0	0	77	13	30
2011	CS	38	37	13	6	6	0	0	75	13	254
2011	CS-01	41	28	17	7	7	0	0	70	13	46
2011	CS-02	33	42	12	6	6	0	0	76	12	99
2011	CS-03	39	34	11	7	8	0	0	73	15	71
2011	CS-04	47	38	13	3	0	0	0	84	3	32
2008	CS	33	30	15	13	9	0	0	63	22	229
2008	CS-01	32	36	7	11	11	2	0	70	23	44
2008	CS-02	30	33	13	11	12	0	0	63	24	89
2008	CS-03	36	28	17	15	4	0	0	64	19	53
2008	CS-04	38	22	24	11	5	0	0	59	16	37

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	34	13	16	0	5	9	67	19	56
2017	CS-03	19	34	16	19	0	3	9	61	21	32
2017	CS-04	33	33	6	11	0	6	11	80	13	18
2014	CS	24	39	10	11	6	0	9	69	19	79
2014	CS-03	23	36	11	16	5	0	9	65	23	44
2014	CS-04	17	46	4	8	13	0	13	71	24	24

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	37	15	13	5	2	0	66	19	219
2017	CS-01	34	39	13	8	3	0	3	76	11	38
2017	CS-02	23	35	19	12	9	2	0	59	22	81
2017	CS-03	25	39	11	18	6	1	0	65	24	72
2017	CS-04	33	33	19	10	0	5	0	70	10	21
2014	CS	30	36	11	13	6	3	1	68	21	267
2014	CS-01	32	34	17	5	2	7	2	73	8	41
2014	CS-02	28	32	11	18	7	3	1	63	26	102
2014	CS-03	32	35	11	13	9	0	0	67	22	82
2014	CS-04	20	53	10	10	7	0	0	73	17	30
2011	CS	31	36	17	8	6	2	1	69	15	254
2011	CS-01	30	37	20	4	2	4	2	72	7	46
2011	CS-02	26	34	22	9	7	0	1	61	16	99
2011	CS-03	32	39	11	10	4	3	0	74	14	71
2011	CS-04	38	34	9	6	13	0	0	72	19	32
2008	CS	25	38	19	10	6	2	0	65	16	229
2008	CS-01	14	34	32	7	7	7	0	51	15	44
2008	CS-02	28	35	18	11	4	2	1	65	16	89
2008	CS-03	28	43	9	13	6	0	0	72	19	53
2008	CS-04	32	35	19	5	8	0	0	68	14	37

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	33	11	10	10	10	1	65	22	219
2017	CS-01	24	29	5	11	16	11	5	63	31	38
2017	CS-02	15	31	15	9	14	16	1	55	27	81
2017	CS-03	32	35	10	11	7	6	0	71	19	72
2017	CS-04	38	33	14	10	0	5	0	75	10	21
2014	CS	33	27	15	11	6	8	0	65	19	267
2014	CS-01	17	22	20	12	5	22	2	52	23	41
2014	CS-02	35	24	14	12	7	9	0	65	20	102
2014	CS-03	33	28	16	15	5	4	0	63	20	82
2014	CS-04	40	37	13	3	7	0	0	77	10	30
2011	CS	32	30	17	7	9	4	2	66	17	254
2011	CS-01	28	30	17	4	13	4	2	63	19	46
2011	CS-02	27	24	20	10	11	4	3	55	23	99
2011	CS-03	34	37	15	6	6	3	0	72	12	71
2011	CS-04	44	34	9	3	6	3	0	81	10	32
2008	CS	27	29	16	10	9	8	1	61	21	229
2008	CS-01	14	27	20	7	7	23	2	55	18	44
2008	CS-02	21	28	19	10	11	8	2	55	24	89
2008	CS-03	30	34	8	11	15	2	0	65	27	53
2008	CS-04	49	27	16	8	0	0	0	76	8	37

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	34	18	12	9	0	1	60	21	219
2017	CS-01	26	34	16	16	5	0	3	62	22	38
2017	CS-02	21	37	21	10	10	1	0	59	20	81
2017	CS-03	24	29	19	15	11	0	1	53	27	72
2017	CS-04	43	33	14	0	5	0	5	80	5	21
2014	CS	30	34	15	14	6	0	1	65	20	267
2014	CS-01	24	29	24	20	2	0	0	54	22	41
2014	CS-02	34	33	12	12	6	1	2	70	18	102
2014	CS-03	22	40	12	17	9	0	0	62	26	82
2014	CS-04	37	33	23	0	7	0	0	70	7	30
2011	CS	29	33	18	10	9	0	1	63	19	254
2011	CS-01	30	33	13	13	9	0	2	64	22	46
2011	CS-02	27	29	19	10	12	0	2	58	23	99
2011	CS-03	25	42	15	11	6	0	0	68	17	71
2011	CS-04	44	25	25	3	3	0	0	69	6	32
2008	CS	15	36	18	15	13	0	2	52	29	228
2008	CS-01	20	18	23	20	16	0	2	40	37	44
2008	CS-02	10	45	18	13	14	0	0	56	26	88
2008	CS-03	13	36	15	15	17	0	4	51	33	53
2008	CS-04	22	38	19	14	5	0	3	61	19	37

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	39	15	7	3	0	0	75	10	219
2017	CS-01	34	39	18	3	5	0	0	74	8	38
2017	CS-02	36	44	14	4	2	0	0	80	6	81
2017	CS-03	30	38	18	13	1	0	0	68	14	72
2017	CS-04	52	29	10	5	5	0	0	81	10	21
2014	CS	38	34	15	9	5	0	0	72	14	267
2014	CS-01	39	29	22	5	5	0	0	68	10	41
2014	CS-02	38	32	16	11	3	0	0	71	14	102
2014	CS-03	33	35	13	9	10	0	0	68	18	82
2014	CS-04	40	43	7	7	3	0	0	83	10	30
2011	CS	43	38	10	7	2	0	0	81	8	254
2011	CS-01	43	35	9	9	2	2	0	80	11	46
2011	CS-02	39	40	10	7	2	0	1	81	9	99
2011	CS-03	39	41	13	7	0	0	0	80	7	71
2011	CS-04	63	22	9	3	3	0	0	84	6	32
2008	CS	33	44	9	9	5	0	0	77	14	228
2008	CS-01	25	48	5	18	5	0	0	73	23	44
2008	CS-02	35	43	9	7	7	0	0	78	13	89
2008	CS-03	34	45	13	6	2	0	0	79	8	53
2008	CS-04	33	42	8	11	6	0	0	75	17	36

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	42	6	6	3	0	85	9	219
2017	CS-01	37	39	11	8	5	0	76	13	38
2017	CS-02	37	48	9	4	2	0	85	6	81
2017	CS-03	43	44	3	8	1	0	87	10	72
2017	CS-04	67	24	0	5	5	0	90	10	21
2014	CS	42	38	7	7	6	0	80	13	267
2014	CS-01	41	24	15	10	10	0	66	20	41
2014	CS-02	41	36	9	10	4	0	77	14	102
2014	CS-03	34	50	2	6	7	0	84	13	82
2014	CS-04	53	37	3	3	3	0	90	7	30
2011	CS	43	42	7	6	2	0	85	8	254
2011	CS-01	39	43	4	9	4	0	83	13	46
2011	CS-02	37	45	8	6	2	1	84	8	99
2011	CS-03	44	42	6	7	1	0	86	8	71
2011	CS-04	63	28	9	0	0	0	91	0	32
2008	CS	38	43	10	6	4	0	81	9	228
2008	CS-01	23	41	20	11	5	0	64	16	44
2008	CS-02	36	51	3	6	3	0	88	9	88
2008	CS-03	38	43	11	6	2	0	81	8	53
2008	CS-04	51	32	11	0	5	0	84	5	37

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	31	18	16	11	2	0	54	27	216
2017	CS-01	26	26	16	18	11	0	3	54	30	38
2017	CS-02	19	26	21	18	15	1	0	45	34	78
2017	CS-03	22	35	19	11	11	1	0	58	22	72
2017	CS-04	14	48	14	14	0	10	0	68	16	21
2014	CS	21	30	22	13	13	2	0	51	26	267
2014	CS-01	17	29	20	10	20	5	0	49	31	41
2014	CS-02	25	22	25	11	16	2	0	48	27	102
2014	CS-03	17	29	21	21	11	1	0	47	32	82
2014	CS-04	17	50	23	7	3	0	0	67	10	30
2011	CS	23	31	18	13	13	2	1	56	26	254
2011	CS-01	24	28	22	9	13	2	2	55	23	46
2011	CS-02	23	26	13	18	15	3	1	52	35	99
2011	CS-03	20	34	24	10	11	1	0	54	21	71
2011	CS-04	31	38	16	9	6	0	0	69	16	32
2008	CS	10	29	20	21	19	0	0	39	41	228
2008	CS-01	9	25	30	16	20	0	0	34	36	44
2008	CS-02	9	28	20	21	21	0	0	37	43	89
2008	CS-03	8	25	15	29	23	0	0	33	52	52
2008	CS-04	16	41	11	22	11	0	0	57	32	37

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	24	11	22	20	2	1	45	43	218
2017	CS-01	18	26	11	21	21	0	3	46	43	38
2017	CS-02	18	21	9	21	28	4	0	40	51	80
2017	CS-03	25	21	15	19	15	3	1	48	36	72
2017	CS-04	5	38	14	29	14	0	0	43	43	21
2014	CS	15	21	15	15	27	4	2	39	45	267
2014	CS-01	15	7	10	24	32	10	2	25	64	41
2014	CS-02	17	22	15	11	31	4	1	40	44	102
2014	CS-03	12	24	18	20	23	2	0	38	44	82
2014	CS-04	10	33	17	13	17	3	7	48	33	30
2011	CS	12	23	13	17	29	3	2	38	49	253
2011	CS-01	11	20	15	7	41	2	4	33	51	46
2011	CS-02	10	22	10	20	32	4	1	34	55	98
2011	CS-03	14	31	11	15	23	3	3	48	40	71
2011	CS-04	16	13	19	28	22	0	3	29	52	32
2008	CS	9	24	14	25	27	0	1	33	53	227
2008	CS-01	11	18	9	27	34	0	0	30	61	44
2008	CS-02	3	22	18	27	30	0	0	25	57	88
2008	CS-03	8	23	15	23	30	2	0	31	54	53
2008	CS-04	19	31	8	22	14	0	6	53	38	36

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	42	12	12	5	0	0	71	17	219
2017	CS-01	32	39	11	13	5	0	0	71	18	38
2017	CS-02	27	42	15	12	4	0	0	69	16	81
2017	CS-03	28	40	10	14	8	0	0	68	22	72
2017	CS-04	38	38	14	5	5	0	0	76	10	21
2014	CS	22	44	12	14	7	0	0	67	21	267
2014	CS-01	20	49	12	17	2	0	0	68	20	41
2014	CS-02	20	47	12	14	7	0	1	67	21	102
2014	CS-03	22	43	12	15	9	0	0	65	23	82
2014	CS-04	33	33	10	13	10	0	0	67	23	30
2011	CS	31	44	10	8	6	0	0	75	15	252
2011	CS-01	37	33	22	4	4	0	0	70	9	46
2011	CS-02	27	44	9	9	10	1	0	71	20	98
2011	CS-03	27	49	7	13	4	0	0	76	17	71
2011	CS-04	48	42	3	3	3	0	0	90	6	31

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	33	15	12	5	67	17	219
2017	CS-01	34	37	18	8	3	71	11	38
2017	CS-02	26	35	20	12	7	61	20	81
2017	CS-03	39	28	13	17	4	67	21	72
2017	CS-04	48	33	5	5	10	81	14	21
2014	CS	30	38	14	7	11	68	18	266
2014	CS-01	37	27	20	7	10	63	17	41
2014	CS-02	27	39	15	4	15	67	19	102
2014	CS-03	27	43	11	11	9	70	20	82
2014	CS-04	37	37	10	10	7	73	17	30

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	38	17	6	5	0	71	11	219
2017	CS-01	39	34	21	5	0	0	74	5	38
2017	CS-02	30	38	18	5	9	0	68	14	81
2017	CS-03	32	36	19	8	4	0	68	13	72
2017	CS-04	43	43	0	10	5	0	86	14	21
2014	CS	31	37	12	12	7	1	69	19	267
2014	CS-01	32	39	10	12	5	2	73	18	41
2014	CS-02	31	35	14	8	10	2	68	18	102
2014	CS-03	29	40	10	16	5	0	70	21	82
2014	CS-04	40	27	10	17	7	0	67	23	30
2011	CS	37	40	15	5	2	0	77	7	254
2011	CS-01	30	41	20	4	4	0	72	9	46
2011	CS-02	37	43	13	5	1	0	81	6	99
2011	CS-03	37	34	18	7	4	0	70	11	71
2011	CS-04	44	44	9	3	0	0	88	3	32

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	35	23	11	7	6	0	57	19	218
2017	CS-01	29	21	26	11	5	5	3	54	17	38
2017	CS-02	14	30	29	12	9	6	0	47	23	80
2017	CS-03	19	39	19	11	6	6	0	62	18	72
2017	CS-04	19	52	14	0	10	5	0	75	10	21

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	46	30	11	6	5	0	1	77	12	219
2017	CS-01	50	32	11	3	5	0	0	82	8	38
2017	CS-02	43	31	15	4	7	0	0	74	11	81
2017	CS-03	47	32	11	7	3	0	0	79	10	72
2017	CS-04	52	14	5	19	5	0	5	70	25	21
2014	CS	37	31	12	11	7	1	1	69	19	266
2014	CS-01	41	22	17	10	5	2	2	67	15	41
2014	CS-02	39	33	9	10	8	1	1	73	18	101
2014	CS-03	37	30	10	15	9	0	0	67	23	82
2014	CS-04	23	40	23	10	3	0	0	63	13	30
2011	CS	43	37	9	7	4	0	0	81	11	254
2011	CS-01	48	33	9	7	2	2	0	82	9	46
2011	CS-02	41	35	9	8	5	0	1	78	13	99
2011	CS-03	42	41	8	7	1	0	0	83	8	71
2011	CS-04	41	41	6	6	6	0	0	81	13	32

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	18	11	9	6	1	5	72	16	219
2017	CS-01	61	5	13	8	11	0	3	68	19	38
2017	CS-02	48	17	12	7	7	2	5	71	16	81
2017	CS-03	50	25	8	10	3	0	4	78	13	72
2017	CS-04	43	24	10	19	0	0	5	70	20	21
2014	CS	39	27	10	7	6	1	9	73	15	267
2014	CS-01	34	20	22	0	12	0	12	61	14	41
2014	CS-02	43	27	10	6	5	3	6	77	12	102
2014	CS-03	45	24	6	12	5	1	6	75	18	82
2014	CS-04	23	40	13	10	3	0	10	70	15	30
2011	CS	40	21	8	15	9	0	6	66	26	254
2011	CS-01	43	24	4	9	7	0	13	78	18	46
2011	CS-02	45	18	9	13	10	0	4	66	24	99
2011	CS-03	37	23	8	27	1	1	3	62	29	71
2011	CS-04	31	22	6	9	25	0	6	57	37	32
2008	CS	38	27	6	10	12	1	6	69	24	229
2008	CS-01	34	30	7	9	11	2	7	70	23	44
2008	CS-02	42	30	3	13	9	0	2	74	23	89
2008	CS-03	38	28	9	6	13	0	6	70	20	53
2008	CS-04	41	16	5	14	19	3	3	60	34	37

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	31	14	6	2	0	1	77	9	219
2017	CS-01	55	29	13	3	0	0	0	84	3	38
2017	CS-02	48	31	14	5	1	0	1	80	6	81
2017	CS-03	46	33	11	5	3	0	1	80	8	72
2017	CS-04	24	33	14	19	10	0	0	57	29	21
2014	CS	37	40	13	6	3	0	1	78	9	267
2014	CS-01	46	37	12	2	0	0	2	85	3	41
2014	CS-02	45	41	8	4	0	1	1	88	4	102
2014	CS-03	30	41	18	6	4	0	0	72	10	82
2014	CS-04	20	40	13	17	10	0	0	60	27	30
2011	CS	36	39	16	4	4	0	0	75	9	254
2011	CS-01	50	37	9	2	2	0	0	87	4	46
2011	CS-02	39	35	20	2	3	0	0	75	5	99
2011	CS-03	35	39	14	7	3	0	1	76	10	71
2011	CS-04	16	50	19	6	9	0	0	66	16	32
2008	CS	26	41	19	7	5	0	0	68	12	228
2008	CS-01	43	39	14	2	0	2	0	84	2	44
2008	CS-02	28	49	15	3	3	0	1	78	7	89
2008	CS-03	21	38	29	6	6	0	0	60	12	52
2008	CS-04	11	35	24	16	14	0	0	46	30	37

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	51	26	7	5	6	4	1	81	12	219
2017	CS-01	50	13	5	3	18	8	3	71	24	38
2017	CS-02	43	30	7	9	5	5	1	78	15	81
2017	CS-03	58	26	7	3	3	3	0	87	6	72
2017	CS-04	57	29	10	5	0	0	0	86	5	21
2014	CS	50	25	10	4	6	3	3	79	10	267
2014	CS-01	34	17	15	7	10	5	12	62	21	41
2014	CS-02	54	22	9	2	8	5	1	80	10	102
2014	CS-03	55	29	7	5	2	0	1	85	7	82
2014	CS-04	47	33	17	0	3	0	0	80	3	30
2011	CS	48	27	9	8	6	2	0	77	13	253
2011	CS-01	50	22	13	4	9	0	2	73	13	46
2011	CS-02	44	31	8	9	4	4	0	78	14	98
2011	CS-03	48	30	10	6	6	1	0	79	11	71
2011	CS-04	63	13	9	13	3	0	0	75	16	32

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	CS	25	39	36	219
2017	CS-01	29	34	37	38
2017	CS-02	17	42	41	81
2017	CS-03	33	35	32	72
2017	CS-04	24	52	24	21
2014	CS	27	33	40	267
2014	CS-01	29	27	44	41
2014	CS-02	20	40	40	102
2014	CS-03	32	28	40	82
2014	CS-04	33	37	30	30
2011	CS	24	39	37	254
2011	CS-01	28	28	43	46
2011	CS-02	20	35	44	99
2011	CS-03	25	42	32	71
2011	CS-04	25	56	19	32

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	CS	20	20	49	4	5	2	55
2017	CS-01	0	36	55	0	9	0	11
2017	CS-02	7	36	50	0	7	0	14
2017	CS-03	38	8	42	8	0	4	24
2014	CS	17	23	55	3	9999	3	71
2014	CS-01	0	25	67	0	9999	8	12
2014	CS-02	15	20	60	5	9999	0	20
2014	CS-03	12	23	58	4	9999	4	26
2014	CS-04	50	10	40	0	9999	0	10
2011	CS	10	21	52	8	9999	8	61
2011	CS-01	0	31	46	8	9999	15	13
2011	CS-02	10	30	45	5	9999	10	20
2011	CS-03	11	11	61	17	9999	0	18

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	41	9	6	2	1	82	9	219
2017	CS-01	53	34	13	0	0	0	87	0	38
2017	CS-02	38	40	7	11	1	2	80	13	81
2017	CS-03	35	47	7	6	4	1	83	10	72
2017	CS-04	38	38	19	0	5	0	76	5	21
2014	CS	37	40	12	7	4	0	78	11	267
2014	CS-01	44	32	17	7	0	0	76	7	41
2014	CS-02	37	39	11	5	7	1	77	12	102
2014	CS-03	29	41	15	12	2	0	71	15	82
2014	CS-04	43	53	0	0	3	0	97	3	30
2011	CS	39	42	8	6	3	2	82	10	254
2011	CS-01	48	37	7	2	4	2	87	7	46
2011	CS-02	35	41	9	8	3	3	79	11	99
2011	CS-03	31	46	11	7	3	1	79	10	71
2011	CS-04	53	41	0	6	0	0	94	6	32
2008	CS	33	42	14	6	6	0	75	11	229
2008	CS-01	30	45	14	7	5	0	75	11	44
2008	CS-02	26	46	17	2	9	0	72	11	89
2008	CS-03	30	43	13	9	2	2	75	12	53
2008	CS-04	54	27	8	8	3	0	81	11	37

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	37	23	11	5	2	0	61	15	218
2017	CS-01	29	42	13	8	5	0	3	73	14	38
2017	CS-02	20	37	23	14	3	4	0	60	17	80
2017	CS-03	22	30	31	8	7	1	0	53	16	72
2017	CS-04	29	38	14	14	5	0	0	67	19	21
2014	CS	25	34	22	11	6	3	0	61	17	267
2014	CS-01	27	22	32	5	5	10	0	54	11	41
2014	CS-02	25	38	16	13	6	2	0	65	19	102
2014	CS-03	17	38	23	15	7	0	0	55	22	82
2014	CS-04	37	33	20	7	3	0	0	70	10	30
2011	CS	22	44	17	8	4	4	0	69	12	253
2011	CS-01	33	48	9	2	2	4	2	86	5	46
2011	CS-02	20	42	20	8	3	6	0	66	12	98
2011	CS-03	10	48	23	11	6	3	0	59	17	71
2011	CS-04	31	41	13	6	9	0	0	72	16	32

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	26	33	20	6	2	3	27	38	215
2017	CS-01	3	16	39	24	13	0	5	39	19	38
2017	CS-02	8	24	35	19	6	4	4	28	35	78
2017	CS-03	16	31	27	21	3	1	1	25	48	71
2017	CS-04	19	29	38	10	5	0	0	14	48	21
2014	CS	8	27	39	15	5	3	4	21	37	266
2014	CS-01	2	20	46	15	0	0	17	18	26	41
2014	CS-02	6	25	37	21	7	2	3	29	32	102
2014	CS-03	10	30	36	15	5	5	0	21	42	81
2014	CS-04	13	37	43	3	3	0	0	7	50	30
2011	CS	12	24	36	18	6	2	2	24	38	254
2011	CS-01	11	9	28	35	9	4	4	48	21	46
2011	CS-02	11	20	37	18	9	2	2	28	33	99
2011	CS-03	13	30	41	11	1	1	3	13	44	71
2011	CS-04	13	47	28	9	0	3	0	10	61	32
2008	CS	16	30	35	13	4	0	2	17	47	228
2008	CS-01	14	16	36	18	11	0	5	31	31	44
2008	CS-02	13	23	43	17	2	0	2	20	36	88
2008	CS-03	23	38	30	8	2	0	0	9	60	53
2008	CS-04	19	46	27	8	0	0	0	8	65	37

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	16	31	22	16	4	4	41	25	217
2017	CS-01	5	5	29	24	32	3	3	58	11	38
2017	CS-02	10	19	22	20	14	7	8	40	34	79
2017	CS-03	8	14	37	24	13	1	3	38	23	72
2017	CS-04	5	24	48	14	10	0	0	24	29	21
2014	CS	8	21	32	22	8	2	6	33	32	266
2014	CS-01	5	27	22	20	5	0	22	31	41	41
2014	CS-02	6	18	35	25	10	2	5	37	25	102
2014	CS-03	10	21	35	21	9	4	1	31	32	82
2014	CS-04	14	24	31	21	10	0	0	31	38	29
2011	CS	11	18	30	19	14	4	4	36	32	254
2011	CS-01	9	9	24	26	17	4	11	51	21	46
2011	CS-02	14	15	26	19	21	2	2	42	31	99
2011	CS-03	13	17	34	20	8	6	3	31	32	71
2011	CS-04	6	34	41	13	3	3	0	16	42	32
2008	CS	14	24	28	23	6	2	2	31	40	226
2008	CS-01	11	18	25	16	18	9	2	38	33	44
2008	CS-02	10	21	27	35	3	0	3	40	33	86
2008	CS-03	17	23	36	19	4	2	0	23	40	53
2008	CS-04	19	38	27	14	0	0	3	14	58	37

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	23	31	16	10	3	3	28	39	215
2017	CS-01	8	26	32	8	21	0	5	31	36	38
2017	CS-02	13	24	23	15	12	6	6	31	43	78
2017	CS-03	18	17	41	15	7	1	0	23	36	71
2017	CS-04	19	29	24	29	0	0	0	29	48	21
2014	CS	14	25	35	14	4	3	4	20	43	267
2014	CS-01	7	39	20	12	2	5	15	18	58	41
2014	CS-02	17	20	39	13	4	4	4	18	39	102
2014	CS-03	12	24	37	17	5	2	2	23	38	82
2014	CS-04	17	37	30	13	3	0	0	17	53	30
2011	CS	16	22	31	19	7	3	3	27	40	253
2011	CS-01	15	20	22	22	7	7	9	33	41	46
2011	CS-02	8	19	32	23	12	3	2	38	29	98
2011	CS-03	23	27	34	10	3	1	3	13	51	71
2011	CS-04	25	16	38	22	0	0	0	22	41	32
2008	CS	22	29	30	12	3	1	2	16	53	229
2008	CS-01	20	27	30	7	9	5	2	17	51	44
2008	CS-02	17	28	30	17	3	1	3	21	47	89
2008	CS-03	21	36	26	15	2	0	0	17	57	53
2008	CS-04	35	24	35	3	0	0	3	3	61	37

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	16	31	28	12	2	2	41	26	214
2017	CS-01	3	8	22	32	30	3	3	66	11	37
2017	CS-02	5	18	28	29	10	4	5	44	25	78
2017	CS-03	13	16	41	21	10	0	0	31	28	71
2017	CS-04	14	19	33	33	0	0	0	33	33	21
2014	CS	12	18	34	22	7	2	4	31	32	264
2014	CS-01	8	8	35	25	15	0	10	44	17	40
2014	CS-02	8	13	35	26	10	3	5	39	22	102
2014	CS-03	18	23	35	18	4	3	1	22	42	80
2014	CS-04	17	37	33	13	0	0	0	13	53	30
2011	CS	7	19	37	22	12	2	3	35	27	254
2011	CS-01	7	13	35	24	15	0	7	42	21	46
2011	CS-02	8	12	32	27	16	3	1	45	21	99
2011	CS-03	4	25	39	15	10	1	4	27	31	71
2011	CS-04	9	25	47	19	0	0	0	19	34	32
2008	CS	13	24	33	20	9	0	1	29	37	227
2008	CS-01	5	11	36	27	18	0	2	47	16	44
2008	CS-02	7	20	32	30	9	0	2	40	27	87
2008	CS-03	25	28	32	11	4	0	0	15	53	53
2008	CS-04	14	41	38	5	3	0	0	8	54	37

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	25	28	16	13	2	2	31	40	216
2017	CS-01	8	29	24	13	24	0	3	38	38	38
2017	CS-02	14	23	26	17	10	5	5	30	41	78
2017	CS-03	11	21	35	15	17	1	0	32	32	72
2017	CS-04	24	38	24	14	0	0	0	14	62	21
2014	CS	15	24	29	19	7	2	3	28	41	267
2014	CS-01	17	15	29	20	7	5	7	31	36	41
2014	CS-02	14	20	28	23	10	1	5	34	35	102
2014	CS-03	18	26	27	21	7	1	0	28	44	82
2014	CS-04	10	47	40	3	0	0	0	3	57	30
2011	CS	17	28	30	13	6	3	3	20	48	254
2011	CS-01	15	26	24	17	11	2	4	30	44	46
2011	CS-02	16	20	33	17	7	4	2	26	39	99
2011	CS-03	17	31	31	11	4	3	3	16	51	71
2011	CS-04	19	47	28	3	0	0	3	3	68	32
2008	CS	17	32	27	16	4	0	3	21	51	228
2008	CS-01	7	23	18	32	16	0	5	50	31	44
2008	CS-02	15	28	30	19	2	0	6	23	46	88
2008	CS-03	21	36	34	9	0	0	0	9	57	53
2008	CS-04	27	43	27	3	0	0	0	3	70	37

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	7	16	27	25	17	5	3	45	25	216
2017	CS-01	8	11	29	13	29	8	3	47	21	38
2017	CS-02	9	12	20	28	18	8	5	53	24	78
2017	CS-03	4	21	31	26	14	1	3	42	26	72
2017	CS-04	10	29	33	24	5	0	0	29	38	21
2014	CS	5	13	26	29	16	3	7	50	21	266
2014	CS-01	2	15	15	32	10	5	22	57	23	41
2014	CS-02	6	11	20	29	24	2	9	59	19	102
2014	CS-03	9	12	32	29	15	4	0	46	22	82
2014	CS-04	0	27	37	27	10	0	0	37	27	30
2011	CS	9	12	26	25	20	2	6	49	23	254
2011	CS-01	7	13	15	28	28	2	7	62	21	46
2011	CS-02	8	9	20	27	27	3	5	59	19	99
2011	CS-03	10	13	37	21	11	1	7	35	25	71
2011	CS-04	16	16	28	28	9	0	3	39	32	32
2008	CS	10	19	29	25	13	1	3	39	30	228
2008	CS-01	9	9	27	25	20	5	5	50	20	44
2008	CS-02	5	24	22	31	16	1	2	48	29	88
2008	CS-03	13	23	28	23	9	0	4	33	37	53
2008	CS-04	22	14	43	19	0	0	3	19	36	37

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	19	37	16	8	5	2	25	35	218
2017	CS-01	11	24	32	11	16	5	3	29	37	38
2017	CS-02	14	15	35	16	9	7	4	28	32	80
2017	CS-03	15	19	40	17	5	3	0	23	36	72
2017	CS-04	19	19	38	24	0	0	0	24	38	21
2014	CS	11	22	37	16	6	3	3	24	36	267
2014	CS-01	10	22	32	20	5	2	10	28	36	41
2014	CS-02	11	18	40	19	6	2	5	26	31	102
2014	CS-03	12	27	33	13	11	4	0	25	41	82
2014	CS-04	10	27	40	20	0	3	0	21	38	30

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	32	13	9	8	1	0	69	17	219
2017	CS-01	39	29	16	8	5	0	3	70	14	38
2017	CS-02	35	36	15	2	10	2	0	72	13	81
2017	CS-03	35	28	13	17	8	0	0	63	25	72
2017	CS-04	43	29	10	14	5	0	0	71	19	21
2014	CS	41	29	8	10	10	2	0	72	20	267
2014	CS-01	34	32	7	12	10	5	0	69	23	41
2014	CS-02	39	28	10	10	10	3	0	70	20	102
2014	CS-03	48	27	5	10	10	1	0	75	20	82
2014	CS-04	37	37	7	7	13	0	0	73	20	30

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	35	11	8	2	0	1	79	10	218
2017	CS-01	55	16	13	11	0	0	5	75	11	38
2017	CS-02	47	36	9	5	3	0	0	84	8	80
2017	CS-03	32	43	11	10	4	0	0	75	14	72
2017	CS-04	48	29	19	5	0	0	0	76	5	21
2014	CS	40	37	11	7	4	0	0	77	12	267
2014	CS-01	34	37	20	7	0	2	0	73	8	41
2014	CS-02	42	33	9	9	6	0	1	76	15	102
2014	CS-03	41	37	11	6	5	0	0	78	11	82
2014	CS-04	37	53	7	3	0	0	0	90	3	30

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	31	19	4	3	5	1	73	7	217
2017	CS-01	47	21	16	3	3	5	5	76	6	38
2017	CS-02	32	35	21	1	4	6	0	72	5	80
2017	CS-03	38	31	20	6	3	3	0	71	9	71
2017	CS-04	43	29	10	10	5	5	0	75	15	21
2014	CS	50	31	12	2	3	3	0	83	4	266
2014	CS-01	54	29	10	0	2	2	2	87	3	41
2014	CS-02	48	30	13	2	4	3	0	81	6	102
2014	CS-03	49	34	11	2	1	2	0	85	4	82
2014	CS-04	48	31	17	0	3	0	0	79	3	29

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	43	13	4	2	1	0	81	6	219
2017	CS-01	39	39	13	3	3	0	3	81	5	38
2017	CS-02	35	43	17	2	0	2	0	80	3	81
2017	CS-03	35	46	10	7	3	0	0	81	10	72
2017	CS-04	48	38	10	0	5	0	0	86	5	21
2014	CS	47	35	10	1	4	2	0	85	5	266
2014	CS-01	46	32	15	0	2	5	0	82	3	41
2014	CS-02	47	35	9	1	5	3	0	85	6	102
2014	CS-03	46	37	12	0	4	0	1	84	4	81
2014	CS-04	50	40	3	3	0	3	0	93	3	30
2011	CS	35	39	13	6	4	4	0	77	10	254
2011	CS-01	37	39	9	7	4	4	0	80	11	46
2011	CS-02	30	44	15	3	3	4	0	78	6	99
2011	CS-03	31	41	13	10	3	3	0	74	13	71
2011	CS-04	50	22	9	9	6	3	0	74	16	32

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	40	10	5	3	0	0	82	8	219
2017	CS-01	47	39	8	3	0	0	3	89	3	38
2017	CS-02	37	41	11	6	4	1	0	79	10	81
2017	CS-03	43	36	13	6	3	0	0	79	8	72
2017	CS-04	43	43	5	5	5	0	0	86	10	21
2014	CS	45	33	12	5	3	2	0	80	8	267
2014	CS-01	46	22	20	2	2	7	0	74	5	41
2014	CS-02	47	33	9	5	4	2	0	82	9	102
2014	CS-03	40	38	13	6	2	0	0	78	9	82
2014	CS-04	53	27	10	10	0	0	0	80	10	30
2011	CS	37	40	16	2	4	2	0	78	6	252
2011	CS-01	42	42	7	0	4	4	0	88	5	45
2011	CS-02	32	41	21	2	2	1	0	74	4	99
2011	CS-03	35	38	17	3	6	1	0	74	9	71
2011	CS-04	45	39	10	3	3	0	0	84	6	31
2008	CS	22	40	19	13	5	0	0	63	18	229
2008	CS-01	23	34	23	14	7	0	0	57	20	44
2008	CS-02	24	39	20	12	3	1	0	64	16	89
2008	CS-03	15	47	17	13	8	0	0	62	21	53
2008	CS-04	32	35	19	11	3	0	0	68	14	37

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	31	15	11	6	6	3	65	19	219
2017	CS-01	37	32	13	5	8	0	5	72	14	38
2017	CS-02	28	28	10	7	9	12	5	69	19	81
2017	CS-03	22	31	18	19	3	6	1	57	24	72
2017	CS-04	29	33	24	10	5	0	0	62	14	21
2014	CS	31	28	16	9	9	3	3	64	19	267
2014	CS-01	24	29	17	12	7	7	2	59	22	41
2014	CS-02	29	22	17	9	13	5	6	57	24	102
2014	CS-03	37	28	15	9	9	1	2	67	18	82
2014	CS-04	23	53	17	3	3	0	0	77	7	30

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	35	41	13	4	4	4	0	79	8	217
2017	CS-01	42	37	11	5	3	0	3	81	8	38
2017	CS-02	30	41	14	4	6	5	0	75	11	79
2017	CS-03	32	43	15	4	3	3	0	77	7	72
2017	CS-04	43	43	10	0	0	5	0	90	0	21
2014	CS	39	36	16	3	1	4	0	79	5	267
2014	CS-01	37	34	12	2	0	15	0	83	3	41
2014	CS-02	33	36	18	4	2	6	1	75	6	102
2014	CS-03	38	39	18	4	1	0	0	77	5	82
2014	CS-04	57	33	10	0	0	0	0	90	0	30
2011	CS	31	38	20	3	1	6	1	75	4	253
2011	CS-01	33	46	9	0	2	9	2	88	2	46
2011	CS-02	28	40	21	2	1	8	0	73	3	98
2011	CS-03	24	37	28	7	1	3	0	62	9	71
2011	CS-04	56	28	9	0	0	3	3	90	0	32

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	40	11	8	5	3	2	75	14	217
2017	CS-01	24	47	13	5	3	5	3	77	9	38
2017	CS-02	30	35	9	12	6	5	3	70	20	80
2017	CS-03	30	40	14	6	7	0	3	73	13	72
2017	CS-04	45	40	10	5	0	0	0	85	5	20
2014	CS	35	36	12	8	4	4	1	75	13	267
2014	CS-01	32	24	27	2	5	10	0	62	8	41
2014	CS-02	28	42	8	10	6	5	1	75	17	102
2014	CS-03	37	38	9	12	1	2	1	77	14	82
2014	CS-04	50	27	20	3	0	0	0	77	3	30
2011	CS	36	35	14	5	4	6	1	75	10	253
2011	CS-01	41	30	11	2	4	9	2	80	7	46
2011	CS-02	29	40	15	6	6	4	0	71	13	98
2011	CS-03	30	39	14	6	1	8	1	77	8	71
2011	CS-04	56	19	13	6	6	0	0	75	13	32
2008	CS	31	31	13	12	9	2	2	65	21	229
2008	CS-01	18	34	14	18	11	2	2	55	31	44
2008	CS-02	27	30	15	13	9	2	3	61	24	89
2008	CS-03	34	28	11	11	11	2	2	65	24	53
2008	CS-04	49	35	11	0	3	3	0	86	3	37

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	33	22	9	7	9	2	58	18	218
2017	CS-01	16	39	16	11	5	8	5	64	18	38
2017	CS-02	15	32	26	7	9	9	1	53	18	80
2017	CS-03	21	31	19	11	7	11	0	58	20	72
2017	CS-04	24	29	24	10	5	5	5	58	16	21
2014	CS	20	31	23	6	9	10	1	57	17	266
2014	CS-01	20	29	27	2	7	12	2	57	11	41
2014	CS-02	14	30	28	6	9	13	1	51	17	101
2014	CS-03	21	29	24	10	11	4	1	53	22	82
2014	CS-04	30	40	10	3	3	13	0	81	8	30
2011	CS	20	41	16	10	4	8	1	67	16	254
2011	CS-01	26	26	26	2	4	15	0	62	8	46
2011	CS-02	15	45	14	11	6	7	1	66	19	99
2011	CS-03	13	45	14	17	1	7	3	64	20	71
2011	CS-04	44	34	13	6	0	3	0	81	6	32

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	22	20	14	13	11	2	46	31	218
2017	CS-01	18	24	18	16	5	16	3	52	26	38
2017	CS-02	19	19	24	9	19	11	0	42	31	80
2017	CS-03	18	24	21	18	10	10	0	46	31	72
2017	CS-04	14	24	14	24	14	0	10	42	42	21
2014	CS	15	27	20	12	16	8	2	46	32	267
2014	CS-01	22	17	24	10	15	10	2	44	28	41
2014	CS-02	13	27	20	13	17	8	3	45	33	102
2014	CS-03	13	27	17	15	21	6	1	43	38	82
2014	CS-04	13	37	20	10	7	10	3	58	19	30
2011	CS	14	20	19	16	15	14	3	40	37	254
2011	CS-01	26	15	15	4	11	24	4	58	21	46
2011	CS-02	13	19	22	14	15	13	3	39	35	99
2011	CS-03	10	13	17	31	20	10	0	25	56	71
2011	CS-04	9	41	19	9	9	9	3	57	21	32

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	35	45	5	12	3	0	80	15	219
2017	CS-01	32	45	5	16	3	0	76	18	38
2017	CS-02	38	38	5	14	5	0	77	19	81
2017	CS-03	29	54	6	10	1	0	83	11	72
2017	CS-04	48	43	5	5	0	0	90	5	21
2014	CS	38	48	3	9	2	0	86	11	267
2014	CS-01	41	44	5	10	0	0	85	10	41
2014	CS-02	40	46	3	5	5	1	87	10	102
2014	CS-03	32	51	2	15	0	0	83	15	82
2014	CS-04	37	53	0	7	3	0	90	10	30
2011	CS	37	48	6	6	2	0	85	9	254
2011	CS-01	37	50	9	4	0	0	87	4	46
2011	CS-02	38	45	3	8	5	0	84	13	99
2011	CS-03	32	49	10	7	1	0	82	8	71
2011	CS-04	44	47	6	3	0	0	91	3	32
2008	CS	37	44	4	14	2	0	80	16	229
2008	CS-01	39	30	7	20	5	0	68	25	44
2008	CS-02	36	49	3	10	1	0	85	11	89
2008	CS-03	30	55	2	11	2	0	85	13	53
2008	CS-04	46	30	5	16	3	0	76	19	37

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	38	8	11	6	0	74	17	218
2017	CS-01	45	42	5	3	5	0	87	8	38
2017	CS-02	38	32	9	15	6	0	70	21	81
2017	CS-03	25	46	7	14	7	0	72	21	71
2017	CS-04	48	29	14	10	0	0	76	10	21
2014	CS	49	34	4	8	5	0	83	13	267
2014	CS-01	46	37	10	2	5	0	83	7	41
2014	CS-02	45	42	3	5	4	1	88	9	102
2014	CS-03	51	27	2	12	7	0	78	20	82
2014	CS-04	57	23	7	10	3	0	80	13	30
2011	CS	40	38	10	8	4	0	78	11	254
2011	CS-01	41	37	7	7	7	2	80	13	46
2011	CS-02	38	36	13	8	4	0	75	12	99
2011	CS-03	39	42	8	7	3	0	82	10	71
2011	CS-04	44	38	6	13	0	0	81	13	32

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	39	11	5	2	1	0	81	7	219
2017	CS-01	42	45	8	5	0	0	0	87	5	38
2017	CS-02	38	40	9	7	4	2	0	80	11	81
2017	CS-03	39	43	15	1	1	0	0	82	3	72
2017	CS-04	62	14	19	5	0	0	0	76	5	21
2014	CS	45	34	14	4	3	0	0	79	6	267
2014	CS-01	39	34	24	0	2	0	0	73	2	41
2014	CS-02	44	36	14	2	3	0	1	81	5	102
2014	CS-03	46	33	12	7	1	0	0	79	9	82
2014	CS-04	47	33	10	0	7	3	0	83	7	30

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	56	25	8	5	4	2	1	83	8	219
2017	CS-01	68	26	3	0	3	0	0	95	3	38
2017	CS-02	52	25	10	6	2	1	4	81	9	81
2017	CS-03	51	28	8	4	4	4	0	83	9	72
2017	CS-04	57	10	14	10	10	0	0	67	19	21
2014	CS	66	22	4	3	2	1	1	90	5	267
2014	CS-01	71	27	2	0	0	0	0	98	0	41
2014	CS-02	60	26	4	4	3	1	2	89	7	102
2014	CS-03	73	13	7	4	1	0	1	88	5	82
2014	CS-04	63	23	3	7	3	0	0	87	10	30
2011	CS	67	21	6	2	1	1	2	91	3	254
2011	CS-01	74	15	4	2	2	0	2	91	4	46
2011	CS-02	67	21	4	2	2	2	2	92	4	99
2011	CS-03	58	32	8	0	0	0	1	91	0	71
2011	CS-04	75	9	9	3	0	0	3	87	3	32
2008	CS	75	15	3	4	2	1	0	91	6	229
2008	CS-01	80	11	7	0	2	0	0	91	2	44
2008	CS-02	71	17	3	4	1	2	1	91	6	89
2008	CS-03	74	13	2	8	4	0	0	87	11	53
2008	CS-04	78	19	0	3	0	0	0	97	3	37

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	58	19	8	10	5	0	78	15	219
2017	CS-01	63	24	3	5	5	0	87	11	38
2017	CS-02	57	19	9	12	2	1	76	15	81
2017	CS-03	53	18	13	11	6	0	71	17	72
2017	CS-04	67	14	0	5	14	0	81	19	21
2014	CS	61	21	6	6	4	1	83	11	267
2014	CS-01	76	15	5	0	2	2	93	3	41
2014	CS-02	55	24	9	7	5	1	79	12	102
2014	CS-03	63	20	6	5	6	0	83	11	82
2014	CS-04	60	17	3	17	3	0	77	20	30
2011	CS	63	18	6	9	2	2	82	11	254
2011	CS-01	72	13	7	4	2	2	87	7	46
2011	CS-02	62	17	6	10	3	2	80	13	99
2011	CS-03	63	15	7	13	1	0	79	14	71
2011	CS-04	47	38	6	6	0	3	87	6	32
2008	CS	67	18	5	6	4	0	85	10	229
2008	CS-01	73	16	5	2	2	2	91	5	44
2008	CS-02	63	20	7	4	6	0	83	10	89
2008	CS-03	64	15	6	8	8	0	79	15	53
2008	CS-04	70	19	0	11	0	0	89	11	37

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	56	16	13	7	5	0	2	74	13	219
2017	CS-01	61	13	11	8	3	0	5	78	11	38
2017	CS-02	55	15	14	6	7	0	2	72	14	81
2017	CS-03	56	15	15	8	6	0	0	71	14	72
2017	CS-04	52	24	10	10	5	0	0	76	14	21
2014	CS	64	16	6	7	4	0	2	82	11	267
2014	CS-01	66	15	15	0	0	0	5	85	0	41
2014	CS-02	60	18	6	9	4	0	4	81	13	102
2014	CS-03	72	12	4	6	6	0	0	84	12	82
2014	CS-04	57	20	3	13	7	0	0	77	20	30
2011	CS	62	17	7	6	5	0	3	81	11	254
2011	CS-01	70	13	9	2	4	2	0	84	7	46
2011	CS-02	58	19	4	6	7	0	6	82	14	99
2011	CS-03	58	14	14	10	4	0	0	72	14	71
2011	CS-04	66	22	3	6	0	0	3	90	6	32
2008	CS	62	15	5	7	7	0	3	80	14	228
2008	CS-01	66	18	5	0	5	0	7	90	5	44
2008	CS-02	60	12	6	10	8	0	4	75	19	89
2008	CS-03	57	15	8	11	9	0	0	72	21	53
2008	CS-04	72	17	3	6	3	0	0	89	8	36

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	73	14	6	2	2	0	2	89	5	218
2017	CS-01	82	3	5	0	5	0	5	89	6	38
2017	CS-02	67	18	7	3	1	0	4	88	4	80
2017	CS-03	75	13	8	3	1	0	0	87	4	72
2017	CS-04	71	19	0	5	5	0	0	90	10	21
2014	CS	79	12	4	1	2	0	1	92	4	267
2014	CS-01	83	7	7	0	0	0	2	93	0	41
2014	CS-02	73	19	1	3	4	0	1	92	7	102
2014	CS-03	87	6	5	0	2	0	0	93	2	82
2014	CS-04	80	10	10	0	0	0	0	90	0	30
2011	CS	70	15	5	2	4	0	2	88	6	254
2011	CS-01	72	15	4	0	4	2	2	91	5	46
2011	CS-02	65	20	4	2	5	0	4	88	7	99
2011	CS-03	73	11	7	4	3	0	1	86	7	71
2011	CS-04	75	13	6	3	3	0	0	88	6	32
2008	CS	75	10	4	3	4	1	4	89	6	228
2008	CS-01	77	9	2	2	5	2	2	90	7	44
2008	CS-02	72	11	6	1	3	1	6	89	5	89
2008	CS-03	74	8	6	6	4	0	4	84	10	53
2008	CS-04	78	14	3	3	3	0	0	92	5	37

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	52	22	11	7	5	1	2	77	12	218
2017	CS-01	66	13	11	0	3	3	5	86	3	38
2017	CS-02	52	18	10	6	8	3	4	75	15	80
2017	CS-03	46	26	15	10	3	0	0	72	13	72
2017	CS-04	48	33	0	14	5	0	0	81	19	21
2014	CS	54	21	12	6	4	1	2	78	10	267
2014	CS-01	66	12	10	0	2	2	7	86	3	41
2014	CS-02	48	24	15	8	3	1	2	74	11	102
2014	CS-03	60	17	11	5	5	1	1	79	10	82
2014	CS-04	43	30	10	7	7	3	0	76	14	30

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	54	27	9	3	2	4	2	85	5	218
2017	CS-01	61	18	5	5	5	3	3	83	11	38
2017	CS-02	52	30	8	3	0	4	4	89	3	80
2017	CS-03	51	28	11	4	1	4	0	83	6	72
2017	CS-04	48	29	19	0	5	0	0	76	5	21
2014	CS	66	24	5	1	0	1	2	93	2	267
2014	CS-01	66	20	5	2	0	2	5	92	3	41
2014	CS-02	61	26	7	1	1	2	2	91	2	102
2014	CS-03	72	20	5	1	0	1	1	94	1	82
2014	CS-04	63	37	0	0	0	0	0	100	0	30
2011	CS	63	21	7	4	0	2	3	88	4	254
2011	CS-01	67	22	2	2	2	4	0	93	5	46
2011	CS-02	54	20	9	6	0	4	7	83	7	99
2011	CS-03	66	25	7	1	0	0	0	92	1	71
2011	CS-04	72	16	6	3	0	0	3	90	3	32
2008	CS	57	25	10	3	1	3	1	85	5	228
2008	CS-01	50	32	9	0	2	5	2	88	2	44
2008	CS-02	53	22	14	5	0	5	2	80	5	88
2008	CS-03	55	28	8	6	4	0	0	83	9	53
2008	CS-04	70	22	8	0	0	0	0	92	0	37

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	12	88	219
2017	CS-01	16	84	38
2017	CS-02	12	88	81
2017	CS-03	10	90	72
2014	CS	16	84	266
2014	CS-01	22	78	41
2014	CS-02	14	86	102
2014	CS-03	15	85	82
2014	CS-04	17	83	29

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	48	27
2017	CS-02	70	10
2014	CS	41	41
2014	CS-03	50	12

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	71	27
2017	CS-02	60	10
2014	CS	71	41
2014	CS-02	77	13
2014	CS-03	83	12

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CS-02	0	10
2014	CS-02	0	13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CS	27
2017	CS-02	10
2014	CS	41
2014	CS-02	13
2014	CS-03	12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	CS	0	27
2017	CS-02	0	10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	CS	27
2017	CS-02	10
2014	CS	41
2014	CS-02	13
2014	CS-03	12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	CS	27
2017	CS-02	10
2014	CS-02	13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	CS	30	27
2014	CS	44	41
2014	CS-02	38	13
2014	CS-03	58	12

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	CS	26	27
2014	CS	51	41
2014	CS-02	46	13
2014	CS-03	67	12

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	CS	59	27
2017	CS-02	50	10
2014	CS	56	41
2014	CS-02	62	13
2014	CS-03	58	12

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	CS	45	27
2017	CS-02	60	10
2014	CS	51	41
2014	CS-02	38	13
2014	CS-03	67	12

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	CS	26	27
2014	CS	24	41

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	CS	59	27
2017	CS-02	70	10
2014	CS	44	41
2014	CS-03	58	12

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	CS	26	27
2014	CS	44	41
2014	CS-02	54	13
2014	CS-03	50	12

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	CS	27
2017	CS-02	10
2014	CS	41
2014	CS-02	13
2014	CS-03	12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	Total responses
2017	CS	27
2017	CS-02	10
2014	CS-03	12

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	CS-02	0	10
2014	CS	17	41

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	CS	48	27
2017	CS-02	60	10
2014	CS	49	41
2014	CS-02	38	13
2014	CS-03	67	12

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	CS	22	27
2014	CS	32	41
2014	CS-03	50	12

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CS-02	0	10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	59	27
2017	CS-02	70	10
2014	CS	61	41
2014	CS-02	54	13
2014	CS-03	50	12

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	CS	37	27
2014	CS	39	41

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2014	CS	24	41

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2014	CS	27	41

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2014	CS	12	41

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	CS-02	0	10

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2014	CS	17	41

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	CS	15	41

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	22	27
2014	CS	15	41
2014	CS-02	0	13

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	Total responses
2017	CS-02	10
2014	CS-02	12
2014	CS-03	11

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2014	CS	15	39

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2014	CS	21	39
2014	CS-03	0	11

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	Total responses
2017	CS-02	10
2014	CS-02	12
2014	CS-03	11

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	CS	19	26
2014	CS	15	39

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS-02	0	10
2014	CS-03	0	11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2014	CS	15	39

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2014	CS	33	39
2014	CS-03	64	11

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2014	CS	23	39

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	38	26
2017	CS-02	50	10
2014	CS	54	39
2014	CS-02	58	12
2014	CS-03	64	11

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	CS	26
2017	CS-02	10
2014	CS-02	12
2014	CS-03	11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	38	26
2017	CS-02	60	10
2014	CS	56	39
2014	CS-02	50	12
2014	CS-03	91	11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CS	0	26
2017	CS-02	0	10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2014	CS	18	39

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	96	4	27
2017	CS-02	100	0	10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	16	24	5	4	26	9	48	15	218
2017	CS-01	21	24	18	5	0	16	16	65	8	38
2017	CS-02	12	16	23	6	6	26	10	45	20	80
2017	CS-03	17	11	31	5	1	29	6	43	11	72
2017	CS-04	24	14	19	0	14	24	5	53	20	21
2014	CS	21	15	14	6	8	28	7	57	21	267
2014	CS-01	29	7	15	7	5	34	2	58	19	41
2014	CS-02	15	17	15	4	8	31	11	54	20	102
2014	CS-03	21	15	15	5	12	26	7	53	25	82
2014	CS-04	30	20	13	7	7	20	3	65	17	30

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	25	27	6	4	15	2	57	12	218
2017	CS-01	29	32	21	5	0	11	3	70	6	38
2017	CS-02	18	26	22	6	6	19	2	56	16	81
2017	CS-03	20	24	35	6	1	13	1	51	8	71
2017	CS-04	38	19	24	5	10	5	0	60	15	21
2014	CS	28	24	16	5	7	18	2	64	15	267
2014	CS-01	37	12	17	10	5	20	0	61	18	41
2014	CS-02	22	27	19	3	6	21	3	64	12	102
2014	CS-03	27	26	16	4	11	16	1	63	18	82
2014	CS-04	37	20	13	10	7	10	3	65	19	30
2011	CS	29	38	16	6	4	8	0	73	10	254
2011	CS-01	37	35	9	7	4	9	0	79	12	46
2011	CS-02	27	42	14	5	3	8	0	76	9	99
2011	CS-03	24	32	23	6	6	10	0	63	13	71
2011	CS-04	34	38	16	6	3	3	0	74	10	32

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	7	93	220
2017	CS-02	10	90	82
2017	CS-03	7	93	72
2017	CS-04	0	100	21
2014	CS	6	94	266
2014	CS-02	7	93	101
2014	CS-03	7	93	82

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2014	CS	31	16

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	87	15
2014	CS	88	16

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CS	0	15

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	CS	0	15
2014	CS	0	16

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	CS	0	15

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	CS	0	15
2014	CS	0	16

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	CS	33	15

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	CS	40	15

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2014	CS	35	17

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2014	CS	35	17

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	CS	0	15

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	CS	0	15

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	CS	0	15

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	CS	0	15
2014	CS	0	17

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2014	CS	29	17

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	40	15

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	40	15
2014	CS	47	17

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	CS	0	14

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CS	0	14
2014	CS	0	16

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	CS	0	14
2014	CS	0	16

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2014	CS	0	16

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	CS	0	14

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2014	CS	31	16

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2014	CS	50	16

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	CS	0	14

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	71	14
2014	CS	69	16

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CS	0	14

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	93	7	15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	17	25	2	2	27	10	53	6	220
2017	CS-01	26	13	18	3	3	18	18	63	8	38
2017	CS-02	15	23	20	4	2	27	10	59	10	82
2017	CS-03	11	15	33	1	1	29	8	42	4	72
2017	CS-04	29	10	29	0	0	29	5	57	0	21
2014	CS	21	15	19	1	4	33	6	60	9	267
2014	CS-01	27	15	17	0	7	32	2	63	11	41
2014	CS-02	19	14	20	1	4	35	8	57	9	102
2014	CS-03	17	15	23	2	2	33	7	53	8	82
2014	CS-04	23	23	13	3	0	33	3	74	5	30

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	29	22	1	2	15	3	69	4	220
2017	CS-01	39	24	18	3	0	8	8	75	3	38
2017	CS-02	28	33	18	1	1	16	2	75	3	82
2017	CS-03	21	29	26	1	3	17	3	62	5	72
2017	CS-04	38	14	33	0	5	10	0	58	5	21
2014	CS	30	24	21	3	3	18	2	67	7	267
2014	CS-01	37	17	22	0	5	20	0	67	6	41
2014	CS-02	26	25	21	4	3	19	3	65	9	102
2014	CS-03	27	24	22	4	2	18	2	65	8	82
2014	CS-04	33	30	20	0	0	13	3	76	0	30
2011	CS	33	40	14	3	2	8	0	79	5	254
2011	CS-01	41	33	11	4	2	9	0	81	7	46
2011	CS-02	28	48	11	2	2	8	0	84	4	99
2011	CS-03	25	38	20	4	1	11	0	71	6	71
2011	CS-04	47	28	19	0	3	3	0	77	3	32

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	12	88	220
2017	CS-02	13	87	82
2017	CS-03	13	87	72
2014	CS	9	91	266
2014	CS-02	11	89	102
2014	CS-03	11	89	82

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	59	41	27
2017	CS-02	45	55	11
2014	CS	72	28	25
2014	CS-02	82	18	11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	56	6	0	6	0	6	87	7	16
2014	CS	56	28	6	6	0	0	6	88	6	18

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	53	9	5	0	2	1	86	5	220
2017	CS-01	18	53	8	11	0	5	5	79	12	38
2017	CS-02	27	55	11	4	1	2	0	84	5	82
2017	CS-03	39	50	8	3	0	0	0	89	3	72
2017	CS-04	38	48	10	5	0	0	0	86	5	21
2014	CS	32	50	12	2	1	3	0	85	3	267
2014	CS-01	22	41	22	2	2	10	0	70	5	41
2014	CS-02	25	57	12	1	0	4	1	87	1	102
2014	CS-03	32	56	9	1	1	1	0	89	2	82
2014	CS-04	53	30	10	7	0	0	0	83	7	30
2011	CS	31	51	12	2	2	1	1	84	4	254
2011	CS-01	26	46	20	0	2	2	4	77	2	46
2011	CS-02	27	53	15	0	4	1	0	81	4	99
2011	CS-03	28	59	7	4	0	1	0	89	4	71
2011	CS-04	53	41	3	3	0	0	0	94	3	32
2008	CS	33	52	9	3	2	1	0	86	5	229
2008	CS-01	16	50	20	5	5	5	0	69	10	44
2008	CS-02	24	62	9	3	2	0	0	85	6	89
2008	CS-03	40	53	6	2	0	0	0	92	2	53
2008	CS-04	65	30	3	3	0	0	0	95	3	37

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	25	26	9	4	19	5	50	16	219
2017	CS-01	5	39	8	16	11	16	5	57	33	38
2017	CS-02	20	20	26	9	2	21	2	52	15	81
2017	CS-03	13	24	35	7	1	14	7	46	10	72
2017	CS-04	10	24	29	5	5	19	10	47	13	21
2014	CS	13	24	20	7	6	24	6	52	19	267
2014	CS-01	12	22	20	5	10	29	2	50	21	41
2014	CS-02	16	26	17	8	4	23	7	60	17	102
2014	CS-03	7	20	24	10	9	22	9	39	26	82
2014	CS-04	10	20	30	3	0	33	3	47	5	30
2011	CS	9	23	27	9	6	21	5	44	19	254
2011	CS-01	20	28	24	4	7	13	4	58	13	46
2011	CS-02	9	26	29	6	4	22	3	47	14	99
2011	CS-03	4	17	24	14	7	27	7	32	32	71
2011	CS-04	6	19	25	13	6	22	9	36	27	32

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	46	32	10	3	2	7	1	84	5	219
2017	CS-01	50	18	3	5	0	18	5	90	7	38
2017	CS-02	46	32	12	0	4	6	0	83	4	82
2017	CS-03	43	33	14	6	0	4	0	80	6	72
2017	CS-04	40	50	5	0	5	0	0	90	5	20
2014	CS	45	30	10	3	2	9	0	83	5	267
2014	CS-01	39	27	15	2	2	15	0	77	6	41
2014	CS-02	47	28	7	5	2	10	1	85	8	102
2014	CS-03	44	33	10	2	2	9	0	84	5	82
2014	CS-04	50	30	17	0	0	3	0	83	0	30
2011	CS	41	38	10	2	2	7	0	86	3	254
2011	CS-01	39	46	7	0	2	4	2	91	2	46
2011	CS-02	39	43	10	1	0	6	0	88	1	99
2011	CS-03	42	35	8	3	3	8	0	85	6	71
2011	CS-04	50	22	9	3	3	13	0	82	7	32
2008	CS	43	37	8	3	2	7	0	85	6	229
2008	CS-01	32	30	14	2	5	18	0	75	8	44
2008	CS-02	45	37	9	4	0	4	0	86	5	89
2008	CS-03	43	42	4	6	2	4	0	88	8	53
2008	CS-04	54	32	8	0	3	3	0	89	3	37

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	33	14	4	2	10	1	78	6	219
2017	CS-01	45	21	5	3	0	21	5	89	4	38
2017	CS-02	34	33	18	0	2	11	1	76	3	82
2017	CS-03	35	35	17	7	1	6	0	74	9	72
2017	CS-04	40	45	5	5	5	0	0	85	10	20
2014	CS	38	31	12	3	2	14	1	81	6	267
2014	CS-01	37	22	15	0	2	22	2	77	3	41
2014	CS-02	39	31	10	2	2	15	1	84	5	102
2014	CS-03	32	38	13	4	2	11	0	78	7	82
2014	CS-04	47	27	10	3	3	10	0	81	7	30
2011	CS	30	35	13	5	4	12	1	75	10	254
2011	CS-01	35	24	15	4	2	17	2	73	8	46
2011	CS-02	29	41	11	4	4	10	0	79	9	99
2011	CS-03	27	37	13	7	6	11	0	71	14	71
2011	CS-04	31	34	13	0	3	16	3	81	4	32
2008	CS	27	33	17	8	5	10	1	67	14	229
2008	CS-01	20	23	25	0	7	25	0	58	9	44
2008	CS-02	26	35	16	9	3	10	1	68	14	89
2008	CS-03	32	32	11	15	8	2	0	65	23	53
2008	CS-04	32	46	11	5	3	3	0	81	8	37

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	53	24	7	8	5	1	1	79	13	219
2017	CS-01	53	16	3	8	11	5	5	76	21	38
2017	CS-02	47	33	6	9	4	1	0	81	13	81
2017	CS-03	62	17	7	10	4	0	0	79	14	72
2017	CS-04	52	24	19	0	5	0	0	76	5	21

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	24	12	5	6	3	0	76	12	219
2017	CS-01	45	21	13	3	11	5	3	71	14	38
2017	CS-02	51	23	11	2	9	4	0	77	12	81
2017	CS-03	51	24	11	10	4	0	0	75	14	72
2017	CS-04	48	29	14	5	0	5	0	80	5	21

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	10	31	25	9	10	14	0	49	22	220
2017	CS-01	5	32	29	5	13	13	3	44	22	38
2017	CS-02	15	27	22	11	9	17	0	50	23	82
2017	CS-03	7	39	24	8	8	14	0	53	19	72
2017	CS-04	19	24	33	5	19	0	0	43	24	21

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	32	25	15	7	6	1	48	25	219
2017	CS-01	16	32	21	16	3	8	5	55	21	38
2017	CS-02	12	30	22	17	10	9	0	47	29	82
2017	CS-03	10	32	35	11	8	3	0	44	20	71
2017	CS-04	14	48	10	19	5	5	0	65	25	21

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	25	23	15	12	1	3	48	29	219
2017	CS-01	13	21	24	13	18	3	8	38	35	38
2017	CS-02	21	28	20	17	10	1	2	51	28	81
2017	CS-03	24	21	22	19	13	1	0	45	32	72
2017	CS-04	24	29	33	0	10	0	5	55	10	21

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	29	24	13	10	0	2	53	23	220
2017	CS-01	24	29	18	13	11	0	5	56	25	38
2017	CS-02	27	30	26	7	7	0	2	59	15	82
2017	CS-03	22	29	25	15	7	1	0	52	22	72
2017	CS-04	14	14	24	24	24	0	0	29	48	21

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	30	25	11	8	2	55	20	219
2017	CS-01	35	30	11	8	11	5	69	20	37
2017	CS-02	26	34	28	6	4	2	61	10	82
2017	CS-03	24	28	26	15	7	0	51	22	72
2017	CS-04	10	24	24	19	24	0	33	43	21

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	27	20	15	12	1	2	50	29	220
2017	CS-01	24	16	13	21	18	3	5	43	43	38
2017	CS-02	26	34	18	9	10	0	4	62	19	82
2017	CS-03	22	26	25	18	7	1	0	49	25	72
2017	CS-04	5	24	19	24	29	0	0	29	52	21

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	25	15	7	3	1	6	72	11	220
2017	CS-01	53	16	8	5	8	0	11	76	15	38
2017	CS-02	48	26	12	4	1	1	9	81	5	82
2017	CS-03	39	26	19	7	3	3	3	69	10	72
2017	CS-04	24	29	19	19	5	0	5	55	25	21

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	32	22	10	6	3	60	17	219
2017	CS-01	34	21	13	21	5	5	58	28	38
2017	CS-02	26	40	17	6	7	4	68	14	81
2017	CS-03	24	26	35	8	4	3	51	13	72
2017	CS-04	29	33	14	19	5	0	62	24	21

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	33	21	12	4	1	3	61	17	219
2017	CS-01	29	34	16	13	3	0	5	67	17	38
2017	CS-02	23	32	23	11	2	2	5	60	15	81
2017	CS-03	25	32	21	14	7	0	1	58	21	72
2017	CS-04	14	38	29	14	5	0	0	52	19	21

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	34	27	11	5	1	2	55	17	219
2017	CS-01	37	32	18	5	3	0	5	72	8	38
2017	CS-02	16	41	25	10	4	2	2	60	14	81
2017	CS-03	18	26	32	14	7	1	1	46	21	72
2017	CS-04	10	29	43	10	10	0	0	38	19	21

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	31	24	12	6	1	2	57	19	219
2017	CS-01	34	24	13	13	5	3	8	65	21	38
2017	CS-02	25	35	25	7	6	1	1	61	14	81
2017	CS-03	22	29	28	13	7	0	1	52	20	72
2017	CS-04	10	29	33	24	5	0	0	38	29	21

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	32	21	12	4	1	3	61	17	218
2017	CS-01	39	29	11	11	3	0	8	74	14	38
2017	CS-02	25	33	25	9	4	3	2	61	13	80
2017	CS-03	24	32	25	14	1	1	3	58	16	72
2017	CS-04	19	33	14	19	14	0	0	52	33	21

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	48	26	15	4	2	1	4	78	7	220
2017	CS-01	55	18	13	5	0	3	5	80	6	38
2017	CS-02	48	30	10	5	4	1	2	81	9	82
2017	CS-03	40	26	24	3	3	0	4	70	6	72
2017	CS-04	57	24	14	0	0	0	5	85	0	21

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	71	13	7	3	2	1	3	88	5	220
2017	CS-01	71	11	8	5	0	3	3	86	6	38
2017	CS-02	72	13	5	2	2	1	4	90	5	82
2017	CS-03	70	13	10	1	3	1	3	86	4	72
2017	CS-04	71	19	5	5	0	0	0	90	5	21

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	54	26	10	3	3	1	2	83	6	220
2017	CS-01	61	18	5	3	8	3	3	83	11	38
2017	CS-02	59	22	11	1	4	1	2	83	5	82
2017	CS-03	43	36	13	5	0	1	1	82	6	72
2017	CS-04	52	29	14	5	0	0	0	81	5	21

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	59	19	10	4	6	2	80	10	219
2017	CS-01	63	16	8	3	8	3	81	11	38
2017	CS-02	64	13	10	2	7	4	80	10	82
2017	CS-03	58	21	10	6	4	1	80	10	71
2017	CS-04	43	38	14	5	0	0	81	5	21

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	54	15	7	3	1	20	87	5	220
2017	CS-01	63	5	5	0	0	26	93	0	38
2017	CS-02	63	7	2	1	1	24	94	3	82
2017	CS-03	49	19	10	3	1	18	83	5	72
2017	CS-04	33	38	14	10	0	5	75	10	21

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	70	14	7	0	0	9	92	1	217
2017	CS-01	70	14	8	0	0	8	91	0	37
2017	CS-02	71	8	8	0	0	14	91	0	80
2017	CS-03	64	22	4	1	1	7	94	2	72
2017	CS-04	76	10	14	0	0	0	86	0	21

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	67	17	10	2	1	0	3	87	3	218
2017	CS-01	49	22	22	3	0	0	5	74	3	37
2017	CS-02	67	15	7	4	1	1	5	87	5	82
2017	CS-03	73	16	7	0	3	0	1	90	3	71
2017	CS-04	71	19	10	0	0	0	0	90	0	21

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	48	29	13	4	2	1	4	81	6	220
2017	CS-01	58	13	13	5	3	0	8	77	9	38
2017	CS-02	45	34	12	2	0	2	4	84	3	82
2017	CS-03	42	32	15	6	3	0	3	76	9	72
2017	CS-04	57	29	10	0	0	0	5	90	0	21

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	30	38	16	4	0	0	42	20	220
2017	CS-01	13	26	39	13	3	3	3	42	17	38
2017	CS-02	13	30	41	11	4	0	0	44	15	82
2017	CS-03	10	33	35	19	3	0	0	43	22	72
2017	CS-04	10	24	29	29	10	0	0	33	38	21

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	5	23	40	24	8	0	0	32	28	219
2017	CS-01	5	21	32	29	11	0	3	41	27	38
2017	CS-02	2	22	47	18	9	1	0	27	25	81
2017	CS-03	5	25	32	31	7	0	0	38	30	72
2017	CS-04	14	24	43	14	5	0	0	19	38	21

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	31	17	11	11	4	0	27	73	220
2017	CS-01	24	24	16	11	21	3	3	25	75	38
2017	CS-02	32	25	16	13	10	4	0	33	67	82
2017	CS-03	21	40	15	8	11	4	0	22	78	72
2017	CS-04	29	33	29	10	0	0	0	29	71	21

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	15	153
2017	CS-01	26	27
2017	CS-02	15	53
2017	CS-03	15	53
2017	CS-04	0	15

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	30	153
2017	CS-01	41	27
2017	CS-02	30	53
2017	CS-03	30	53
2017	CS-04	13	15

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	20	153
2017	CS-01	22	27
2017	CS-02	23	53
2017	CS-03	19	53
2017	CS-04	7	15

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	CS	45	153
2017	CS-01	37	27
2017	CS-02	45	53
2017	CS-03	45	53
2017	CS-04	60	15

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	CS	6	153
2017	CS-01	7	27
2017	CS-02	9	53
2017	CS-03	6	53
2017	CS-04	0	15

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	CS	42	153
2017	CS-01	41	27
2017	CS-02	30	53
2017	CS-03	49	53
2017	CS-04	53	15

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	CS	4	53	17	11	5	11	151
2017	CS-01	0	54	19	4	12	12	26
2017	CS-02	6	49	13	17	0	15	53
2017	CS-03	4	51	21	9	6	9	53
2017	CS-04	7	73	7	0	13	0	15

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	6	20	21	17	23	2	10	30	46	154
2017	CS-01	15	15	22	19	19	0	11	33	42	27
2017	CS-02	2	21	19	21	25	4	9	26	52	53
2017	CS-03	6	24	19	11	30	2	9	33	46	54
2017	CS-04	7	7	33	20	13	0	20	17	42	15

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	3	10	21	22	40	5	14	65	154
2017	CS-01	4	7	19	30	41	0	11	70	27
2017	CS-02	4	15	20	15	38	8	20	57	53
2017	CS-03	2	9	17	22	44	6	12	71	54
2017	CS-04	7	0	33	33	27	0	7	60	15

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.