2017 Public Service Employee Survey Results by Theme for Africa / Middle East / Europe

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Immigration, Refugees and Citizenship Canada 36 44 9 6 4 0 0 80 10 4632
2017 Operations 37 43 10 6 4 0 0 80 11 2707
2017 International Network 35 47 8 6 4 0 0 82 10 320
2017 Overseas 41 47 5 6 2 0 0 88 7 195
2017 Africa / Middle East / Europe 33 53 9 4 1 0 0 86 5 81

Question 15. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Immigration, Refugees and Citizenship Canada 32 37 14 10 7 0 0 69 17 4633
2017 Operations 30 36 15 11 8 0 0 66 19 2707
2017 International Network 29 37 12 15 6 0 0 67 21 321
2017 Overseas 29 38 10 18 5 0 0 67 23 196
2017 Africa / Middle East / Europe 25 43 11 15 6 0 0 68 21 81

Question 16. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Immigration, Refugees and Citizenship Canada 55 32 8 2 2 0 0 88 4 4622
2017 Operations 57 31 8 2 2 0 0 88 4 2699
2017 International Network 56 32 9 2 2 0 0 88 4 320
2017 Overseas 60 30 7 2 2 0 0 89 4 195
2017 Africa / Middle East / Europe 53 36 7 1 3 0 0 89 4 81

Question 20. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Immigration, Refugees and Citizenship Canada 43 38 10 5 3 0 0 82 8 4614
2017 Operations 44 37 10 5 3 0 0 82 8 2695
2017 International Network 40 42 10 6 2 0 0 82 8 320
2017 Overseas 43 44 8 4 2 0 0 87 5 195
2017 Africa / Middle East / Europe 31 56 10 2 1 0 0 86 4 81

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Immigration, Refugees and Citizenship Canada 42 31 15 6 4 1 0 75 11 4628
2017 Operations 42 31 15 6 5 1 0 73 11 2701
2017 International Network 35 34 19 7 4 1 0 69 12 319
2017 Overseas 31 34 21 8 4 0 0 66 12 195
2017 Africa / Middle East / Europe 27 33 32 4 3 1 0 61 6 81

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Immigration, Refugees and Citizenship Canada 40 35 14 7 4 0 0 75 11 4624
2017 Operations 40 34 14 7 5 0 0 74 12 2703
2017 International Network 34 37 16 9 4 0 0 71 13 318
2017 Overseas 31 38 16 10 4 0 0 69 14 195
2017 Africa / Middle East / Europe 23 38 25 9 5 0 0 61 14 81

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Immigration, Refugees and Citizenship Canada 37 26 17 9 7 4 1 66 17 4633
2017 Operations 37 25 17 10 7 4 1 65 18 2708
2017 International Network 35 29 17 10 4 4 2 68 14 319
2017 Overseas 36 28 16 9 5 4 1 68 15 195
2017 Africa / Middle East / Europe 34 24 25 9 3 5 0 62 12 81
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Immigration, Refugees and Citizenship Canada 48 31 10 6 4 2 0 81 10 4639
2017 Operations 48 31 10 6 3 2 0 81 10 2711
2017 International Network 38 41 9 6 3 3 0 82 10 321
2017 Overseas 35 42 9 7 3 3 0 80 11 196
2017 Africa / Middle East / Europe 33 47 6 6 4 3 1 83 10 81

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Immigration, Refugees and Citizenship Canada 47 33 8 7 4 1 0 81 12 4635
2017 Operations 46 33 8 7 4 1 0 80 11 2707
2017 International Network 40 38 9 8 4 1 1 79 12 320
2017 Overseas 41 39 8 8 3 1 1 81 10 195
2017 Africa / Middle East / Europe 36 45 8 9 2 0 0 81 11 80

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Immigration, Refugees and Citizenship Canada 53 27 9 6 4 0 0 80 10 4631
2017 Operations 53 27 10 6 4 0 0 80 10 2703
2017 International Network 44 34 11 6 4 1 0 79 11 321
2017 Overseas 45 32 11 7 5 1 0 78 11 196
2017 Africa / Middle East / Europe 37 39 6 8 7 3 0 78 15 81

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Immigration, Refugees and Citizenship Canada 32 32 15 8 5 7 1 69 15 4639
2017 Operations 33 31 14 9 5 7 1 70 15 2709
2017 International Network 26 33 15 11 5 10 0 66 18 321
2017 Overseas 27 35 13 12 5 9 0 68 18 196
2017 Africa / Middle East / Europe 25 38 15 11 3 9 0 69 15 81

Question 41. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Immigration, Refugees and Citizenship Canada 31 33 17 10 7 3 0 65 18 4636
2017 Operations 31 32 16 10 8 3 0 65 18 2709
2017 International Network 23 36 21 9 7 3 0 61 17 320
2017 Overseas 23 37 21 11 6 2 0 62 17 196
2017 Africa / Middle East / Europe 18 38 26 12 4 1 0 57 16 81

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Immigration, Refugees and Citizenship Canada 22 33 19 12 7 6 0 58 21 4628
2017 Operations 22 32 19 12 8 6 0 58 21 2704
2017 International Network 13 36 25 16 5 5 0 52 22 320
2017 Overseas 11 41 22 18 5 3 0 54 24 195
2017 Africa / Middle East / Europe 7 38 30 20 3 3 0 47 23 81

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Immigration, Refugees and Citizenship Canada 24 28 17 13 11 7 0 56 25 4635
2017 Operations 24 27 17 13 12 7 0 55 27 2709
2017 International Network 16 28 21 17 12 6 0 46 31 321
2017 Overseas 16 27 21 17 13 7 0 46 31 196
2017 Africa / Middle East / Europe 14 27 23 17 11 7 0 44 31 81

Question 44. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Immigration, Refugees and Citizenship Canada 22 33 17 14 9 4 0 57 25 4631
2017 Operations 22 32 17 15 10 4 0 56 26 2704
2017 International Network 12 34 24 20 8 2 0 46 29 321
2017 Overseas 11 36 22 22 7 2 0 48 30 196
2017 Africa / Middle East / Europe 7 31 31 23 4 4 0 40 28 81
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Immigration, Refugees and Citizenship Canada 29 37 15 12 7 0 0 66 19 4634
2017 Operations 26 36 16 13 8 0 0 63 21 2707
2017 International Network 18 45 15 14 7 0 0 64 21 321
2017 Overseas 19 44 14 17 6 0 0 63 23 196
2017 Africa / Middle East / Europe 17 44 16 17 5 0 0 62 22 81

Question 13. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Immigration, Refugees and Citizenship Canada 36 42 10 8 4 0 0 78 12 4632
2017 Operations 37 41 10 9 3 0 0 78 12 2708
2017 International Network 28 45 11 11 4 0 0 74 15 321
2017 Overseas 31 50 8 10 1 0 0 80 11 196
2017 Africa / Middle East / Europe 27 47 16 7 3 0 0 74 10 81

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Immigration, Refugees and Citizenship Canada 14 24 17 15 10 18 2 48 31 4637
2017 Operations 14 24 17 16 11 17 2 46 33 2709
2017 International Network 11 28 18 19 7 14 2 47 31 320
2017 Overseas 10 33 15 24 7 9 2 48 35 195
2017 Africa / Middle East / Europe 7 27 20 26 7 10 2 39 38 81

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Immigration, Refugees and Citizenship Canada 42 34 11 7 5 0 1 77 12 4641
2017 Operations 42 34 12 7 4 1 1 77 12 2711
2017 International Network 31 40 14 10 3 1 1 73 13 321
2017 Overseas 30 40 12 12 3 1 1 73 15 196
2017 Africa / Middle East / Europe 31 40 13 10 3 1 3 73 13 81

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Immigration, Refugees and Citizenship Canada 33 38 11 8 2 3 4 77 12 975
2017 Operations 33 41 10 7 2 4 3 79 10 528
2017 International Network 20 43 12 10 3 8 4 72 15 200
2017 Overseas 21 42 11 11 3 9 4 71 16 164
2017 Africa / Middle East / Europe 18 30 17 14 4 11 6 58 22 71

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Immigration, Refugees and Citizenship Canada 33 34 12 12 7 2 0 69 19 4634
2017 Operations 29 35 13 14 7 1 1 65 21 2706
2017 International Network 30 42 11 12 3 2 0 73 16 320
2017 Overseas 27 43 8 16 4 2 0 72 20 195
2017 Africa / Middle East / Europe 22 47 9 15 5 3 0 71 20 80

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Immigration, Refugees and Citizenship Canada 27 27 14 11 10 10 1 60 24 4638
2017 Operations 24 26 15 13 12 9 1 55 28 2710
2017 International Network 34 34 12 9 4 6 2 73 14 321
2017 Overseas 34 36 11 8 4 5 2 75 12 196
2017 Africa / Middle East / Europe 30 41 15 5 5 4 1 74 10 81

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Immigration, Refugees and Citizenship Canada 29 39 11 14 7 0 0 69 20 4638
2017 Operations 27 40 11 15 7 0 0 67 22 2709
2017 International Network 17 43 13 20 6 0 0 61 26 321
2017 Overseas 17 41 14 23 4 1 0 58 27 196
2017 Africa / Middle East / Europe 11 43 17 23 5 0 0 54 28 81

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Immigration, Refugees and Citizenship Canada 40 38 12 7 3 0 0 78 10 4628
2017 Operations 39 38 13 7 3 0 0 77 11 2703
2017 International Network 44 40 7 7 3 0 0 84 10 319
2017 Overseas 47 40 7 5 1 0 0 87 6 196
2017 Africa / Middle East / Europe 37 48 10 4 1 0 0 85 5 81

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Immigration, Refugees and Citizenship Canada 44 37 8 7 4 0 0 81 10 4628
2017 Operations 42 37 9 8 4 0 0 79 12 2703
2017 International Network 43 42 6 5 3 0 0 86 8 319
2017 Overseas 47 41 5 6 2 0 0 88 8 196
2017 Africa / Middle East / Europe 41 44 4 10 1 0 0 85 11 81

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Immigration, Refugees and Citizenship Canada 26 32 17 12 9 3 0 60 22 4632
2017 Operations 23 33 18 13 10 3 0 58 24 2707
2017 International Network 12 36 22 17 12 1 0 49 29 321
2017 Overseas 10 36 21 21 11 1 1 46 32 196
2017 Africa / Middle East / Europe 11 37 25 19 9 0 0 48 27 81

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Immigration, Refugees and Citizenship Canada 24 28 15 15 14 3 2 54 30 4624
2017 Operations 22 29 15 15 15 3 1 53 31 2697
2017 International Network 16 35 17 18 11 2 1 52 30 319
2017 Overseas 14 34 19 20 11 2 1 49 32 194
2017 Africa / Middle East / Europe 13 33 24 17 9 4 0 48 27 80

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Immigration, Refugees and Citizenship Canada 32 38 13 10 6 0 0 70 16 4617
2017 Operations 30 36 15 12 7 0 0 67 18 2697
2017 International Network 32 43 8 11 6 0 0 75 17 320
2017 Overseas 34 43 6 13 5 0 0 76 17 195
2017 Africa / Middle East / Europe 30 48 6 12 4 0 0 78 16 81

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Immigration, Refugees and Citizenship Canada 37 35 14 9 5 0 0 72 14 4622
2017 Operations 35 34 15 9 6 0 0 69 15 2699
2017 International Network 38 36 11 10 4 0 0 74 15 319
2017 Overseas 40 36 9 12 4 0 0 76 15 194
2017 Africa / Middle East / Europe 33 41 11 12 3 0 0 74 15 81

Question 19. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Immigration, Refugees and Citizenship Canada 36 38 14 8 4 0 0 74 13 4622
2017 Operations 34 37 15 8 4 0 0 72 13 2700
2017 International Network 29 38 14 14 5 0 1 67 19 320
2017 Overseas 30 37 13 17 4 0 0 66 21 195
2017 Africa / Middle East / Europe 18 42 15 22 3 0 0 60 25 81

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Immigration, Refugees and Citizenship Canada 23 38 20 9 5 5 0 64 16 4634
2017 Operations 21 37 20 10 6 5 0 62 17 2705
2017 International Network 16 41 22 13 5 3 0 59 18 321
2017 Overseas 18 40 22 12 5 3 0 60 18 196
2017 Africa / Middle East / Europe 13 36 28 13 4 5 0 52 18 81

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Immigration, Refugees and Citizenship Canada 43 32 11 8 5 0 0 75 13 4627
2017 Operations 40 32 12 9 6 1 0 73 15 2701
2017 International Network 28 35 13 16 8 0 0 63 24 319
2017 Overseas 25 38 10 19 8 0 0 63 27 196
2017 Africa / Middle East / Europe 21 36 15 22 6 0 0 56 29 81

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Immigration, Refugees and Citizenship Canada 38 24 10 9 8 2 8 69 19 4623
2017 Operations 37 24 11 10 9 2 6 66 21 2700
2017 International Network 33 29 10 12 10 1 5 65 24 318
2017 Overseas 32 32 10 13 9 0 4 67 23 196
2017 Africa / Middle East / Europe 27 37 12 12 6 0 5 67 20 81

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Immigration, Refugees and Citizenship Canada 40 36 14 6 3 0 1 77 9 4639
2017 Operations 41 34 15 6 3 0 1 76 9 2709
2017 International Network 16 36 22 16 8 0 1 53 25 321
2017 Overseas 7 35 26 19 12 0 1 43 31 196
2017 Africa / Middle East / Europe 6 32 26 17 16 0 3 39 34 81

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Immigration, Refugees and Citizenship Canada 50 21 7 5 6 4 6 80 12 4633
2017 Operations 46 21 8 6 7 4 8 77 14 2707
2017 International Network 31 24 11 9 9 7 9 66 21 321
2017 Overseas 27 24 13 8 10 7 11 63 22 196
2017 Africa / Middle East / Europe 23 32 11 8 7 5 12 67 19 81

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Public Service 26 40 34 174196
2017 Immigration, Refugees and Citizenship Canada 30 37 33 4636
2017 Operations 28 39 33 2709
2017 International Network 24 55 21 321
2017 Overseas 19 67 14 196
2017 Africa / Middle East / Europe 13 74 13 81

Question 62. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Immigration, Refugees and Citizenship Canada 9 40 30 6 8 7 1376
2017 Operations 9 42 25 7 8 9 757
2017 International Network 18 40 10 8 4 21 74
2017 Overseas 21 34 5 11 0 29 36
2017 Africa / Middle East / Europe 28 45 0 18 0 9 11
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Immigration, Refugees and Citizenship Canada 49 38 7 4 2 0 0 86 7 4629
2017 Operations 50 36 7 4 2 0 0 86 7 2705
2017 International Network 53 36 5 4 2 0 0 89 5 321
2017 Overseas 60 33 4 2 1 0 0 93 3 196
2017 Africa / Middle East / Europe 58 34 5 2 1 0 0 92 3 81

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Immigration, Refugees and Citizenship Canada 31 42 14 8 4 1 0 74 12 4627
2017 Operations 31 42 14 8 4 1 0 74 12 2703
2017 International Network 22 51 12 11 3 0 0 74 14 321
2017 Overseas 21 54 10 13 2 0 0 75 15 196
2017 Africa / Middle East / Europe 16 58 11 12 3 0 0 74 15 81

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Immigration, Refugees and Citizenship Canada 11 25 35 16 9 1 4 26 37 4607
2017 Operations 11 24 34 16 10 0 4 27 37 2690
2017 International Network 9 35 37 15 3 0 1 18 44 321
2017 Overseas 6 39 36 17 2 0 1 19 46 196
2017 Africa / Middle East / Europe 9 34 40 15 2 0 0 17 43 81

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Immigration, Refugees and Citizenship Canada 9 17 27 22 17 3 6 42 28 4589
2017 Operations 10 18 27 21 16 3 5 41 30 2676
2017 International Network 4 17 31 31 13 2 2 46 22 318
2017 Overseas 4 12 31 38 12 1 4 52 16 194
2017 Africa / Middle East / Europe 4 8 40 35 11 0 2 47 12 81

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Immigration, Refugees and Citizenship Canada 11 19 29 18 12 3 7 34 34 4599
2017 Operations 9 17 28 20 14 4 8 39 29 2680
2017 International Network 8 20 36 23 8 1 3 33 29 318
2017 Overseas 4 16 38 28 9 1 4 38 21 193
2017 Africa / Middle East / Europe 4 17 34 30 11 3 1 43 22 80

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Immigration, Refugees and Citizenship Canada 8 16 30 23 16 1 6 42 26 4591
2017 Operations 7 14 30 23 18 1 6 45 23 2680
2017 International Network 9 23 35 23 8 0 1 32 32 320
2017 Overseas 8 22 37 25 6 0 2 31 31 196
2017 Africa / Middle East / Europe 8 18 37 27 9 0 0 36 27 81

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Immigration, Refugees and Citizenship Canada 13 20 26 18 15 2 6 36 36 4598
2017 Operations 13 20 25 18 16 2 6 36 36 2683
2017 International Network 26 32 24 12 3 2 1 15 60 321
2017 Overseas 31 34 25 7 2 1 1 9 66 196
2017 Africa / Middle East / Europe 31 35 27 5 1 0 1 6 66 81

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Immigration, Refugees and Citizenship Canada 12 20 27 18 13 3 6 34 36 4606
2017 Operations 14 21 27 16 12 4 6 31 39 2689
2017 International Network 6 24 34 20 10 2 3 32 32 320
2017 Overseas 3 21 38 20 12 2 4 35 25 195
2017 Africa / Middle East / Europe 4 21 39 20 10 2 4 32 27 81

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Immigration, Refugees and Citizenship Canada 11 18 32 18 12 3 5 34 31 4600
2017 Operations 9 18 31 20 14 3 6 36 30 2679
2017 International Network 10 23 39 19 6 1 2 25 35 320
2017 Overseas 9 26 39 19 5 1 2 24 36 195
2017 Africa / Middle East / Europe 9 21 46 22 2 0 0 25 29 81

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Immigration, Refugees and Citizenship Canada 49 29 8 8 6 1 0 78 13 4637
2017 Operations 48 29 8 8 5 1 0 78 14 2708
2017 International Network 46 34 6 6 7 1 0 81 13 321
2017 Overseas 46 36 6 6 6 2 0 83 12 196
2017 Africa / Middle East / Europe 36 43 7 8 5 1 0 80 13 81

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Immigration, Refugees and Citizenship Canada 50 35 7 6 2 0 0 85 8 4630
2017 Operations 48 37 7 6 2 0 0 85 8 2706
2017 International Network 45 43 5 6 2 0 0 87 8 319
2017 Overseas 39 46 5 9 2 0 0 85 10 195
2017 Africa / Middle East / Europe 41 42 6 10 1 0 0 83 11 81

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Immigration, Refugees and Citizenship Canada 45 34 13 3 2 3 1 81 6 4625
2017 Operations 44 34 13 3 3 2 1 81 6 2703
2017 International Network 40 41 12 3 2 2 0 82 5 321
2017 Overseas 39 42 11 3 3 2 0 82 6 196
2017 Africa / Middle East / Europe 37 42 15 3 1 3 0 81 4 81

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Immigration, Refugees and Citizenship Canada 45 37 9 5 2 1 0 83 7 4638
2017 Operations 44 37 9 5 2 1 0 83 8 2709
2017 International Network 30 47 12 8 2 1 0 77 11 320
2017 Overseas 25 48 12 11 3 1 0 74 14 196
2017 Africa / Middle East / Europe 19 50 19 11 1 0 0 69 13 81

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Immigration, Refugees and Citizenship Canada 50 35 8 4 3 0 0 85 7 4627
2017 Operations 50 35 8 4 3 0 0 85 7 2701
2017 International Network 38 42 11 6 3 0 0 80 10 320
2017 Overseas 36 42 12 8 3 0 0 78 10 196
2017 Africa / Middle East / Europe 28 52 10 8 3 0 0 80 10 81

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Immigration, Refugees and Citizenship Canada 31 31 15 8 6 5 4 68 16 4636
2017 Operations 30 31 15 8 6 5 4 67 16 2707
2017 International Network 25 40 11 9 6 5 4 71 17 321
2017 Overseas 28 39 11 11 6 5 1 71 17 196
2017 Africa / Middle East / Europe 19 46 14 11 5 6 0 68 17 81

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Immigration, Refugees and Citizenship Canada 42 41 10 3 2 2 0 85 5 4619
2017 Operations 41 42 9 4 2 2 0 85 6 2703
2017 International Network 44 43 8 3 2 0 0 87 5 321
2017 Overseas 48 43 6 3 1 0 0 90 4 196
2017 Africa / Middle East / Europe 47 44 5 3 1 0 0 92 3 81

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Immigration, Refugees and Citizenship Canada 42 36 10 6 4 2 1 80 10 4620
2017 Operations 44 34 9 7 4 2 0 80 11 2703
2017 International Network 51 34 8 5 2 1 0 86 7 320
2017 Overseas 55 32 7 3 1 1 0 89 5 195
2017 Africa / Middle East / Europe 52 31 11 4 0 2 0 85 4 81

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Immigration, Refugees and Citizenship Canada 33 34 16 8 4 4 1 70 13 4630
2017 Operations 35 34 15 8 4 4 1 72 13 2706
2017 International Network 49 33 9 4 3 2 0 83 7 321
2017 Overseas 57 31 6 3 2 1 0 89 5 196
2017 Africa / Middle East / Europe 51 34 10 2 0 3 0 88 3 81

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Immigration, Refugees and Citizenship Canada 20 24 17 14 13 10 3 51 30 4629
2017 Operations 20 25 16 14 14 9 2 51 31 2707
2017 International Network 14 24 16 19 15 11 2 44 38 321
2017 Overseas 15 25 13 20 16 10 1 45 40 196
2017 Africa / Middle East / Europe 9 27 16 22 10 16 0 43 38 81

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Immigration, Refugees and Citizenship Canada 37 46 4 9 3 0 0 84 12 4637
2017 Operations 37 47 4 9 3 0 0 84 12 2709
2017 International Network 22 54 5 12 6 0 0 76 19 321
2017 Overseas 19 52 8 14 8 0 0 71 21 196
2017 Africa / Middle East / Europe 16 48 16 11 9 0 0 64 20 81

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Immigration, Refugees and Citizenship Canada 42 36 7 10 5 0 0 78 15 4631
2017 Operations 42 35 8 10 5 0 0 77 15 2708
2017 International Network 32 42 7 14 6 0 0 73 19 321
2017 Overseas 30 43 6 15 7 0 0 73 21 196
2017 Africa / Middle East / Europe 24 47 9 14 6 0 0 71 20 81

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Immigration, Refugees and Citizenship Canada 46 37 8 6 2 0 0 83 9 4617
2017 Operations 44 38 8 7 2 0 0 83 10 2698
2017 International Network 35 42 9 11 3 0 0 77 14 319
2017 Overseas 30 45 8 12 5 0 0 75 17 196
2017 Africa / Middle East / Europe 30 45 9 11 5 0 0 75 16 81

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Immigration, Refugees and Citizenship Canada 72 20 3 3 1 0 0 93 4 4630
2017 Operations 74 19 3 2 1 0 0 93 4 2706
2017 International Network 74 20 2 2 2 0 0 94 4 318
2017 Overseas 77 17 2 2 2 0 0 94 4 194
2017 Africa / Middle East / Europe 75 22 0 1 1 0 0 97 3 81

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Immigration, Refugees and Citizenship Canada 67 18 5 7 3 0 1 85 10 4635
2017 Operations 69 17 4 6 3 0 1 86 9 2706
2017 International Network 59 20 5 11 4 0 0 80 15 320
2017 Overseas 61 21 4 10 5 0 0 81 15 195
2017 Africa / Middle East / Europe 52 25 8 13 4 0 0 76 16 80

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Immigration, Refugees and Citizenship Canada 69 17 5 5 3 0 2 88 7 4637
2017 Operations 71 15 5 4 2 0 2 88 7 2707
2017 International Network 62 19 4 9 4 0 2 82 13 321
2017 Overseas 62 20 2 8 5 0 2 84 14 196
2017 Africa / Middle East / Europe 53 22 5 11 6 0 3 77 18 81

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Immigration, Refugees and Citizenship Canada 79 12 4 2 2 0 2 93 4 4631
2017 Operations 79 12 4 2 2 0 2 93 4 2706
2017 International Network 74 15 3 5 2 0 0 89 7 320
2017 Overseas 76 13 1 7 3 0 1 89 9 195
2017 Africa / Middle East / Europe 72 16 1 7 3 0 0 89 10 80

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Immigration, Refugees and Citizenship Canada 60 20 8 5 2 2 3 84 7 4636
2017 Operations 62 19 7 4 2 2 4 86 7 2709
2017 International Network 52 21 9 8 4 3 3 78 13 321
2017 Overseas 55 22 6 7 4 3 4 82 11 196
2017 Africa / Middle East / Europe 47 24 8 8 5 5 4 77 14 81

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Immigration, Refugees and Citizenship Canada 66 20 5 3 2 2 2 90 5 4630
2017 Operations 67 19 5 3 2 2 2 89 5 2705
2017 International Network 62 22 7 5 1 2 1 86 6 321
2017 Overseas 63 20 7 6 2 2 1 85 7 196
2017 Africa / Middle East / Europe 65 17 7 8 0 3 0 85 8 81

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 18 82 173948
2017 Immigration, Refugees and Citizenship Canada 15 85 4636
2017 Operations 15 85 2708
2017 International Network 15 85 321
2017 Overseas 16 84 196
2017 Africa / Middle East / Europe 15 85 81

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 51 30018
2017 Immigration, Refugees and Citizenship Canada 50 691
2017 Operations 50 402
2017 International Network 35 48
2017 Overseas 25 32
2017 Africa / Middle East / Europe 50 12

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 63 30018
2017 Immigration, Refugees and Citizenship Canada 62 691
2017 Operations 59 402
2017 International Network 71 48
2017 Overseas 82 32
2017 Africa / Middle East / Europe 92 12

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 8 30018
2017 Immigration, Refugees and Citizenship Canada 7 691
2017 Operations 7 402

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 5 30018
2017 Immigration, Refugees and Citizenship Canada 0 691
2017 Operations 0 402
2017 International Network 0 48
2017 Overseas 0 32
2017 Africa / Middle East / Europe 0 12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 6 30018
2017 Immigration, Refugees and Citizenship Canada 4 691
2017 Operations 5 402
2017 Africa / Middle East / Europe 0 12

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 30018
2017 Immigration, Refugees and Citizenship Canada 5 691
2017 Operations 6 402
2017 International Network 10 48

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 4 30018
2017 Immigration, Refugees and Citizenship Canada 5 691
2017 Operations 5 402
2017 Overseas 0 32
2017 Africa / Middle East / Europe 0 12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Immigration, Refugees and Citizenship Canada 35 693
2017 Operations 32 402
2017 International Network 44 48
2017 Overseas 41 32

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Organization
(%)
Total responses
2017 Public Service 40 30045
2017 Immigration, Refugees and Citizenship Canada 38 693
2017 Operations 35 402
2017 International Network 44 48
2017 Overseas 50 32
2017 Africa / Middle East / Europe 50 12

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Organization
(%)
Total responses
2017 Public Service 45 30045
2017 Immigration, Refugees and Citizenship Canada 45 693
2017 Operations 45 402
2017 International Network 44 48
2017 Overseas 47 32
2017 Africa / Middle East / Europe 42 12

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Immigration, Refugees and Citizenship Canada 42 693
2017 Operations 43 402
2017 International Network 44 48
2017 Overseas 54 32
2017 Africa / Middle East / Europe 58 12

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Organization
(%)
Total responses
2017 Public Service 30 30045
2017 Immigration, Refugees and Citizenship Canada 25 693
2017 Operations 25 402
2017 International Network 25 48
2017 Overseas 25 32

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Organization
(%)
Total responses
2017 Public Service 57 30045
2017 Immigration, Refugees and Citizenship Canada 56 693
2017 Operations 55 402
2017 International Network 65 48
2017 Overseas 56 32
2017 Africa / Middle East / Europe 66 12

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Organization
(%)
Total responses
2017 Public Service 36 30045
2017 Immigration, Refugees and Citizenship Canada 30 693
2017 Operations 29 402
2017 International Network 36 48
2017 Overseas 38 32

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Organization
(%)
Total responses
2017 Public Service 2 30045
2017 International Network 0 48
2017 Overseas 0 32
2017 Africa / Middle East / Europe 0 12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Organization
(%)
Total responses
2017 Public Service 10 30045
2017 Immigration, Refugees and Citizenship Canada 7 693
2017 Operations 9 402
2017 Overseas 0 32
2017 Africa / Middle East / Europe 0 12

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Organization
(%)
Total responses
2017 Public Service 13 30045
2017 Immigration, Refugees and Citizenship Canada 8 693
2017 Operations 8 402
2017 Africa / Middle East / Europe 0 12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Organization
(%)
Total responses
2017 Public Service 48 30045
2017 Immigration, Refugees and Citizenship Canada 46 693
2017 Operations 45 402
2017 International Network 45 48
2017 Overseas 43 32

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Organization
(%)
Total responses
2017 Public Service 29 30045
2017 Immigration, Refugees and Citizenship Canada 22 693
2017 Operations 22 402
2017 International Network 27 48
2017 Overseas 32 32

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 30045
2017 Immigration, Refugees and Citizenship Canada 14 693
2017 Operations 14 402
2017 International Network 13 48
2017 Overseas 16 32

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 52 30031
2017 Immigration, Refugees and Citizenship Canada 50 693
2017 Operations 45 402
2017 International Network 44 48
2017 Overseas 34 32

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2017 Public Service 29 30031
2017 Immigration, Refugees and Citizenship Canada 26 693
2017 Operations 23 402
2017 International Network 19 48
2017 Overseas 22 32

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 9 30031
2017 Immigration, Refugees and Citizenship Canada 6 693
2017 Operations 6 402

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 22 30031
2017 Immigration, Refugees and Citizenship Canada 16 693
2017 Operations 16 402
2017 Africa / Middle East / Europe 0 12

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Immigration, Refugees and Citizenship Canada 10 693
2017 Operations 10 402
2017 Africa / Middle East / Europe 0 12

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 8 30031
2017 Immigration, Refugees and Citizenship Canada 5 693
2017 Operations 5 402
2017 International Network 0 48
2017 Overseas 0 32
2017 Africa / Middle East / Europe 0 12

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 14 30031
2017 Immigration, Refugees and Citizenship Canada 13 693
2017 Operations 14 402
2017 International Network 12 48

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Immigration, Refugees and Citizenship Canada 8 693
2017 Operations 7 402
2017 International Network 11 48
2017 Africa / Middle East / Europe 0 12

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 25 30031
2017 Immigration, Refugees and Citizenship Canada 30 693
2017 Operations 34 402
2017 International Network 35 48
2017 Overseas 41 32
2017 Africa / Middle East / Europe 50 12

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Immigration, Refugees and Citizenship Canada 14 659
2017 Operations 15 382
2017 International Network 11 47
2017 Africa / Middle East / Europe 0 11

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 17 27791
2017 Immigration, Refugees and Citizenship Canada 20 659
2017 Operations 20 382
2017 International Network 17 47

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Immigration, Refugees and Citizenship Canada 11 659
2017 Operations 11 382
2017 Overseas 0 31
2017 Africa / Middle East / Europe 0 11

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 8 27791
2017 Immigration, Refugees and Citizenship Canada 8 659
2017 Operations 7 382

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Immigration, Refugees and Citizenship Canada 10 659
2017 Operations 10 382
2017 Africa / Middle East / Europe 0 11

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 11 27791
2017 Immigration, Refugees and Citizenship Canada 16 659
2017 Operations 15 382
2017 International Network 15 47
2017 Overseas 22 31

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Immigration, Refugees and Citizenship Canada 16 659
2017 Operations 14 382
2017 International Network 21 47
2017 Overseas 16 31

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Immigration, Refugees and Citizenship Canada 9 659
2017 Operations 11 382
2017 Overseas 0 31
2017 Africa / Middle East / Europe 0 11

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Immigration, Refugees and Citizenship Canada 10 659
2017 Operations 9 382
2017 Africa / Middle East / Europe 0 11

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 26 27791
2017 Immigration, Refugees and Citizenship Canada 22 659
2017 Operations 25 382
2017 International Network 32 47
2017 Overseas 33 31

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Immigration, Refugees and Citizenship Canada 8 659
2017 Operations 9 382
2017 International Network 13 47
2017 Overseas 20 31

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 45 27791
2017 Immigration, Refugees and Citizenship Canada 42 659
2017 Operations 43 382
2017 International Network 51 47
2017 Overseas 55 31
2017 Africa / Middle East / Europe 73 11

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 27791
2017 Immigration, Refugees and Citizenship Canada 1 659
2017 Africa / Middle East / Europe 0 11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 53 27791
2017 Immigration, Refugees and Citizenship Canada 47 659
2017 Operations 51 382
2017 International Network 58 47
2017 Overseas 62 31
2017 Africa / Middle East / Europe 63 11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 27791
2017 Immigration, Refugees and Citizenship Canada 1 659
2017 International Network 0 47
2017 Overseas 0 31
2017 Africa / Middle East / Europe 0 11

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 27791
2017 Immigration, Refugees and Citizenship Canada 12 659
2017 Operations 12 382
2017 International Network 21 47
2017 Overseas 16 31
2017 Africa / Middle East / Europe 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 30021
2017 Immigration, Refugees and Citizenship Canada 92 8 692
2017 Operations 94 6 402
2017 International Network 96 4 48
2017 Overseas 100 0 32
2017 Africa / Middle East / Europe 100 0 12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Immigration, Refugees and Citizenship Canada 19 17 18 5 5 26 10 56 16 4630
2017 Operations 20 18 18 6 5 25 9 56 16 2707
2017 International Network 11 24 18 6 5 30 5 54 18 321
2017 Overseas 12 26 19 9 6 26 3 53 20 196
2017 Africa / Middle East / Europe 7 22 25 6 5 31 4 45 17 81

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Immigration, Refugees and Citizenship Canada 31 28 18 5 4 12 2 69 10 4628
2017 Operations 33 28 17 5 4 11 2 70 10 2702
2017 International Network 26 34 19 6 4 10 1 67 11 319
2017 Overseas 25 37 20 8 4 6 1 66 13 195
2017 Africa / Middle East / Europe 18 36 27 9 1 7 1 60 11 81

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 8 92 173800
2017 Immigration, Refugees and Citizenship Canada 7 93 4636
2017 Operations 7 93 2708
2017 International Network 5 95 321
2017 Overseas 4 96 196

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 38 13842
2017 Immigration, Refugees and Citizenship Canada 36 334
2017 Operations 32 194

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 79 13842
2017 Immigration, Refugees and Citizenship Canada 81 334
2017 Operations 81 194
2017 International Network 67 15

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Immigration, Refugees and Citizenship Canada 5 334
2017 Operations 5 194
2017 International Network 0 15

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Immigration, Refugees and Citizenship Canada 0 334
2017 Operations 0 194
2017 International Network 0 15

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Immigration, Refugees and Citizenship Canada 6 334
2017 Operations 7 194

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 13842
2017 Immigration, Refugees and Citizenship Canada 3 334
2017 Operations 4 194
2017 International Network 0 15

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Immigration, Refugees and Citizenship Canada 10 334
2017 Operations 11 194

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Organization
(%)
Total responses
2017 Public Service 24 13782
2017 Immigration, Refugees and Citizenship Canada 25 333
2017 Operations 22 194

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Organization
(%)
Total responses
2017 Public Service 19 13782
2017 Immigration, Refugees and Citizenship Canada 22 333
2017 Operations 20 194

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Organization
(%)
Total responses
2017 Public Service 14 13782
2017 Immigration, Refugees and Citizenship Canada 16 333
2017 Operations 16 194

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Organization
(%)
Total responses
2017 Public Service 6 13782
2017 Immigration, Refugees and Citizenship Canada 8 333
2017 Operations 7 194
2017 International Network 0 16

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Organization
(%)
Total responses
2017 Public Service 25 13782
2017 Immigration, Refugees and Citizenship Canada 27 333
2017 Operations 26 194
2017 International Network 31 16

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Organization
(%)
Total responses
2017 Public Service 30 13782
2017 Immigration, Refugees and Citizenship Canada 24 333
2017 Operations 23 194
2017 International Network 32 16

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Organization
(%)
Total responses
2017 Public Service 4 13782
2017 Immigration, Refugees and Citizenship Canada 2 333
2017 Operations 3 194

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2017 Public Service 2 13782
2017 Immigration, Refugees and Citizenship Canada 2 333

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Organization
(%)
Total responses
2017 Public Service 8 13782
2017 Immigration, Refugees and Citizenship Canada 10 333
2017 Operations 11 194

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Immigration, Refugees and Citizenship Canada 21 333
2017 Operations 23 194

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2017 Public Service 1 13782
2017 Immigration, Refugees and Citizenship Canada 0 333
2017 Operations 0 194
2017 International Network 0 16

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Immigration, Refugees and Citizenship Canada 13 333
2017 Operations 14 194

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2017 Public Service 0 13782
2017 Immigration, Refugees and Citizenship Canada 0 333
2017 Operations 0 194
2017 International Network 0 16

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 20 13782
2017 Immigration, Refugees and Citizenship Canada 18 333
2017 Operations 16 194

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 31 13844
2017 Immigration, Refugees and Citizenship Canada 28 333
2017 Operations 26 193

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2017 Public Service 16 13844
2017 Immigration, Refugees and Citizenship Canada 11 333
2017 Operations 10 193

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Immigration, Refugees and Citizenship Canada 5 333
2017 Operations 4 193
2017 International Network 0 15

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 19 13844
2017 Immigration, Refugees and Citizenship Canada 14 333
2017 Operations 13 193
2017 International Network 0 15

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Immigration, Refugees and Citizenship Canada 6 333
2017 Operations 6 193
2017 International Network 0 15

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 7 13844
2017 Immigration, Refugees and Citizenship Canada 5 333
2017 Operations 6 193
2017 International Network 0 15

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 9 13844
2017 Immigration, Refugees and Citizenship Canada 6 333
2017 Operations 6 193

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Organization
(%)
Total responses
2017 Public Service 8 13844
2017 Immigration, Refugees and Citizenship Canada 6 333
2017 Operations 5 193
2017 International Network 0 15

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 48 13844
2017 Immigration, Refugees and Citizenship Canada 55 333
2017 Operations 59 193
2017 International Network 80 15

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 6 12884
2017 Immigration, Refugees and Citizenship Canada 4 317
2017 Operations 6 182

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Immigration, Refugees and Citizenship Canada 13 317
2017 Operations 14 182

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Immigration, Refugees and Citizenship Canada 3 317
2017 Operations 4 182

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Immigration, Refugees and Citizenship Canada 2 317

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Immigration, Refugees and Citizenship Canada 2 317
2017 Operations 3 182
2017 International Network 0 15

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Immigration, Refugees and Citizenship Canada 8 317
2017 Operations 6 182

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 9 12884
2017 Immigration, Refugees and Citizenship Canada 12 317
2017 Operations 10 182

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Immigration, Refugees and Citizenship Canada 11 317
2017 Operations 13 182

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Immigration, Refugees and Citizenship Canada 11 317
2017 Operations 13 182

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 24 12884
2017 Immigration, Refugees and Citizenship Canada 23 317
2017 Operations 25 182
2017 International Network 40 15

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Immigration, Refugees and Citizenship Canada 11 317
2017 Operations 10 182

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 44 12884
2017 Immigration, Refugees and Citizenship Canada 46 317
2017 Operations 50 182
2017 International Network 40 15

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 12884
2017 International Network 0 15

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 61 12884
2017 Immigration, Refugees and Citizenship Canada 59 317
2017 Operations 59 182
2017 International Network 60 15

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 12884

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Immigration, Refugees and Citizenship Canada 13 317
2017 Operations 11 182

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 13875
2017 Immigration, Refugees and Citizenship Canada 92 8 333
2017 Operations 95 5 194
2017 International Network 94 6 16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Immigration, Refugees and Citizenship Canada 20 17 18 3 3 31 8 61 8 4629
2017 Operations 21 17 19 3 3 31 7 61 9 2707
2017 International Network 17 20 18 2 2 36 4 62 7 321
2017 Overseas 19 22 19 3 2 32 4 63 7 196
2017 Africa / Middle East / Europe 14 22 22 4 3 32 4 56 10 81

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Immigration, Refugees and Citizenship Canada 34 29 16 3 2 13 2 75 6 4621
2017 Operations 36 29 16 3 3 12 2 75 6 2701
2017 International Network 33 33 14 2 2 14 2 78 5 321
2017 Overseas 36 34 14 2 3 10 2 79 5 196
2017 Africa / Middle East / Europe 32 28 19 2 3 12 4 72 6 81

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 17 83 173939
2017 Immigration, Refugees and Citizenship Canada 17 83 4635
2017 Operations 17 83 2707
2017 International Network 11 89 321
2017 Overseas 10 90 196
2017 Africa / Middle East / Europe 9 91 81

Question 89. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 78 22 29537
2017 Immigration, Refugees and Citizenship Canada 78 22 794
2017 Operations 77 23 473
2017 International Network 75 25 36
2017 Overseas 70 30 20

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Immigration, Refugees and Citizenship Canada 47 35 5 8 4 0 1 83 12 621
2017 Operations 47 34 5 10 4 0 1 81 13 366
2017 International Network 44 34 7 15 0 0 0 78 15 27
2017 Overseas 57 43 0 0 0 0 0 100 0 14

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Immigration, Refugees and Citizenship Canada 25 45 10 8 3 3 5 77 12 4635
2017 Operations 26 45 10 9 4 2 4 75 14 2707
2017 International Network 29 52 6 7 1 1 4 85 8 319
2017 Overseas 31 55 2 7 0 1 4 91 7 194
2017 Africa / Middle East / Europe 24 62 1 7 0 2 3 91 8 81

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Immigration, Refugees and Citizenship Canada 12 22 20 8 6 24 9 50 21 4620
2017 Operations 12 23 20 10 7 22 7 49 24 2701
2017 International Network 5 21 21 14 7 25 7 38 31 321
2017 Overseas 4 23 21 18 8 20 7 36 35 196
2017 Africa / Middle East / Europe 5 27 15 17 9 22 5 44 36 81

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Immigration, Refugees and Citizenship Canada 42 29 10 2 1 10 6 84 4 4634
2017 Operations 43 29 10 3 1 10 4 83 5 2709
2017 International Network 41 32 7 4 0 12 4 87 5 321
2017 Overseas 41 34 7 3 1 10 4 87 5 196
2017 Africa / Middle East / Europe 40 41 5 4 0 8 2 90 4 81

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Immigration, Refugees and Citizenship Canada 34 30 12 4 2 12 5 78 7 4621
2017 Operations 35 30 12 4 2 12 4 78 7 2705
2017 International Network 28 39 10 7 1 11 4 78 9 321
2017 Overseas 28 41 9 9 1 8 4 79 12 196
2017 Africa / Middle East / Europe 25 43 10 9 0 9 5 78 10 81
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Immigration, Refugees and Citizenship Canada 57 25 7 5 4 1 1 83 10 4633
2017 Operations 55 26 8 5 4 1 1 82 10 2707
2017 International Network 48 31 9 6 4 1 1 81 10 321
2017 Overseas 50 32 8 6 5 1 0 82 10 196
2017 Africa / Middle East / Europe 42 38 10 4 5 1 0 81 9 81

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Immigration, Refugees and Citizenship Canada 56 24 10 4 4 2 0 82 8 4636
2017 Operations 54 25 11 4 4 2 0 81 8 2707
2017 International Network 51 30 10 4 4 1 0 82 7 321
2017 Overseas 55 27 10 4 4 1 0 82 8 196
2017 Africa / Middle East / Europe 51 31 10 3 5 1 0 82 8 81

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Immigration, Refugees and Citizenship Canada 17 36 19 12 7 7 1 58 21 4636
2017 Operations 17 36 19 12 8 6 1 57 22 2708
2017 International Network 10 38 23 15 9 5 0 51 25 321
2017 Overseas 10 37 23 16 12 3 0 48 28 196
2017 Africa / Middle East / Europe 7 36 22 18 11 5 1 46 30 81

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Immigration, Refugees and Citizenship Canada 19 38 18 14 8 3 1 59 23 4637
2017 Operations 18 37 17 15 9 3 1 57 24 2711
2017 International Network 11 39 20 17 10 2 0 51 28 321
2017 Overseas 13 37 20 18 10 2 0 51 28 196
2017 Africa / Middle East / Europe 9 40 20 17 12 3 0 49 30 81

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Immigration, Refugees and Citizenship Canada 14 19 20 18 26 0 1 34 45 4634
2017 Operations 12 17 20 19 31 0 1 30 50 2707
2017 International Network 10 21 20 20 28 0 0 32 48 321
2017 Overseas 11 21 19 21 28 1 0 31 49 196
2017 Africa / Middle East / Europe 17 17 20 21 23 1 0 35 45 81

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Immigration, Refugees and Citizenship Canada 20 27 28 15 9 0 1 47 25 4637
2017 Operations 20 26 27 16 10 0 1 47 26 2709
2017 International Network 5 21 26 27 22 0 0 25 49 321
2017 Overseas 2 14 27 31 27 0 0 16 58 196
2017 Africa / Middle East / Europe 1 11 29 33 26 0 0 12 59 81

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Immigration, Refugees and Citizenship Canada 25 29 22 13 8 1 3 56 21 4622
2017 Operations 27 29 22 12 7 1 3 58 20 2697
2017 International Network 10 32 30 17 11 0 0 42 28 319
2017 Overseas 8 28 33 18 12 1 0 36 31 195
2017 Africa / Middle East / Europe 10 25 38 8 18 1 0 35 26 81

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Immigration, Refugees and Citizenship Canada 23 25 23 15 11 1 2 50 27 4627
2017 Operations 23 24 22 15 11 1 2 50 27 2702
2017 International Network 7 25 25 22 19 0 1 33 42 320
2017 Overseas 6 21 30 20 22 1 1 27 42 195
2017 Africa / Middle East / Europe 5 15 34 18 27 0 1 20 46 80

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Immigration, Refugees and Citizenship Canada 46 24 13 5 3 1 8 77 9 4629
2017 Operations 49 23 12 5 3 1 8 79 8 2701
2017 International Network 25 30 23 10 9 0 3 56 20 321
2017 Overseas 15 30 27 14 12 0 2 46 26 196
2017 Africa / Middle East / Europe 16 28 22 14 17 0 3 45 32 81

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Immigration, Refugees and Citizenship Canada 30 29 21 10 8 0 1 60 18 4617
2017 Operations 29 29 22 11 8 0 1 59 19 2698
2017 International Network 13 29 31 13 12 0 1 43 25 321
2017 Overseas 8 27 38 12 14 0 1 35 27 196
2017 Africa / Middle East / Europe 5 27 36 12 19 0 1 32 32 81

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Immigration, Refugees and Citizenship Canada 31 32 19 10 5 1 2 65 15 4614
2017 Operations 32 32 18 10 5 1 2 66 15 2699
2017 International Network 22 36 26 12 4 0 1 58 16 321
2017 Overseas 21 35 26 13 4 0 1 57 17 196
2017 Africa / Middle East / Europe 22 38 23 11 4 0 1 61 15 81

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Immigration, Refugees and Citizenship Canada 25 30 23 13 6 1 2 56 20 4613
2017 Operations 26 30 22 13 7 1 2 57 20 2699
2017 International Network 14 29 29 18 8 0 1 44 26 320
2017 Overseas 13 30 29 19 8 0 0 43 28 195
2017 Africa / Middle East / Europe 14 33 22 21 10 0 0 47 31 81

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Immigration, Refugees and Citizenship Canada 31 30 20 10 6 1 2 63 17 4616
2017 Operations 34 28 19 10 6 1 2 64 16 2699
2017 International Network 26 32 22 13 6 0 1 58 19 321
2017 Overseas 29 35 19 12 4 1 1 64 16 196
2017 Africa / Middle East / Europe 30 34 18 11 6 0 1 64 17 81

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Immigration, Refugees and Citizenship Canada 29 31 20 11 7 0 2 61 18 4603
2017 Operations 28 32 19 11 7 0 2 61 19 2694
2017 International Network 16 30 28 16 9 0 1 47 25 320
2017 Overseas 14 26 32 17 11 0 0 40 29 195
2017 Africa / Middle East / Europe 14 25 34 14 14 0 0 38 28 80

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Immigration, Refugees and Citizenship Canada 54 24 13 4 3 0 2 79 8 4626
2017 Operations 53 24 12 4 3 0 3 79 8 2704
2017 International Network 41 28 18 6 4 0 2 71 11 320
2017 Overseas 40 27 18 9 5 0 1 68 14 195
2017 Africa / Middle East / Europe 36 22 26 11 5 0 0 58 16 81

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Immigration, Refugees and Citizenship Canada 73 11 5 3 3 1 4 88 6 4631
2017 Operations 73 11 5 4 3 1 3 88 7 2706
2017 International Network 76 12 4 2 3 1 2 91 5 320
2017 Overseas 79 12 3 3 3 1 1 92 6 195
2017 Africa / Middle East / Europe 84 9 3 1 2 1 0 94 4 81

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Immigration, Refugees and Citizenship Canada 60 24 8 3 2 0 3 86 5 4629
2017 Operations 61 24 8 3 2 0 3 87 5 2704
2017 International Network 57 27 9 3 2 0 2 85 6 320
2017 Overseas 56 29 9 4 2 0 1 86 5 195
2017 Africa / Middle East / Europe 59 27 11 3 0 0 0 86 3 80

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Immigration, Refugees and Citizenship Canada 62 18 8 5 4 0 3 83 9 4621
2017 Operations 62 18 8 5 4 0 2 83 9 2700
2017 International Network 54 26 9 4 4 1 2 83 9 319
2017 Overseas 54 26 9 5 5 1 1 81 10 195
2017 Africa / Middle East / Europe 54 27 9 5 5 0 0 81 10 81

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Immigration, Refugees and Citizenship Canada 58 12 4 2 1 0 23 91 4 4625
2017 Operations 59 12 4 2 1 0 23 91 3 2701
2017 International Network 52 23 9 4 1 0 11 84 6 320
2017 Overseas 52 28 11 7 0 0 2 82 7 195
2017 Africa / Middle East / Europe 54 26 12 8 0 0 0 80 8 81

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Immigration, Refugees and Citizenship Canada 69 15 5 2 1 0 8 92 3 4609
2017 Operations 69 15 5 2 1 0 8 92 3 2692
2017 International Network 54 27 11 3 2 0 2 83 6 316
2017 Overseas 47 30 14 6 3 1 0 78 8 193
2017 Africa / Middle East / Europe 40 31 21 6 1 0 0 71 7 80

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Immigration, Refugees and Citizenship Canada 56 15 8 7 9 0 4 74 17 4634
2017 Operations 50 16 10 8 12 0 3 69 21 2710
2017 International Network 76 10 3 3 4 1 4 89 7 321
2017 Overseas 80 8 4 3 2 1 4 91 5 196
2017 Africa / Middle East / Europe 81 11 1 0 1 1 4 97 1 81

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Immigration, Refugees and Citizenship Canada 51 26 13 4 2 0 3 80 7 4624
2017 Operations 51 26 13 4 2 0 2 80 7 2701
2017 International Network 52 28 12 4 1 0 2 82 5 320
2017 Overseas 53 30 12 3 1 0 1 84 4 195
2017 Africa / Middle East / Europe 50 33 13 3 0 0 1 84 3 81

Question 84. Overall, my level of work-related stress is

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Immigration, Refugees and Citizenship Canada 13 30 38 13 5 0 0 43 19 4638
2017 Operations 14 29 38 13 6 0 0 43 19 2711
2017 International Network 6 22 45 19 8 0 0 28 27 320
2017 Overseas 4 19 49 18 11 0 0 23 28 195
2017 Africa / Middle East / Europe 5 17 46 16 15 0 0 22 31 80

Question 85. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Immigration, Refugees and Citizenship Canada 7 18 40 22 11 0 1 33 26 4628
2017 Operations 8 18 40 22 11 0 1 34 26 2702
2017 International Network 9 24 42 19 7 0 0 25 33 320
2017 Overseas 12 26 41 17 5 0 0 21 37 195
2017 Africa / Middle East / Europe 12 25 40 15 7 0 0 22 37 81
Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Immigration, Refugees and Citizenship Canada 19 22 23 15 18 2 1 20 80 4641
2017 Operations 17 21 23 16 21 2 1 17 83 2711
2017 International Network 9 21 28 18 20 2 1 10 90 321
2017 Overseas 9 19 28 19 22 2 2 9 91 196
2017 Africa / Middle East / Europe 11 21 22 21 21 1 2 12 88 81

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 22 111807
2017 Immigration, Refugees and Citizenship Canada 27 3581
2017 Operations 29 2175
2017 International Network 18 280
2017 Overseas 13 170
2017 Africa / Middle East / Europe 10 68

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 34 111807
2017 Immigration, Refugees and Citizenship Canada 38 3581
2017 Operations 39 2175
2017 International Network 41 280
2017 Overseas 42 170
2017 Africa / Middle East / Europe 38 68

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 18 111807
2017 Immigration, Refugees and Citizenship Canada 25 3581
2017 Operations 25 2175
2017 International Network 16 280
2017 Overseas 12 170
2017 Africa / Middle East / Europe 12 68

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2017 Public Service 47 111807
2017 Immigration, Refugees and Citizenship Canada 53 3581
2017 Operations 57 2175
2017 International Network 68 280
2017 Overseas 74 170
2017 Africa / Middle East / Europe 74 68

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2017 Public Service 6 111807
2017 Immigration, Refugees and Citizenship Canada 7 3581
2017 Operations 7 2175
2017 International Network 8 280
2017 Overseas 6 170
2017 Africa / Middle East / Europe 7 68

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Organization
(%)
Total responses
2017 Public Service 40 111807
2017 Immigration, Refugees and Citizenship Canada 39 3581
2017 Operations 39 2175
2017 International Network 43 280
2017 Overseas 43 170
2017 Africa / Middle East / Europe 44 68

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Immigration, Refugees and Citizenship Canada 4 46 19 11 5 15 3511
2017 Operations 4 44 18 12 6 16 2127
2017 International Network 3 39 20 15 5 18 278
2017 Overseas 3 35 21 18 7 16 169
2017 Africa / Middle East / Europe 4 36 18 16 9 17 69

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Immigration, Refugees and Citizenship Canada 9 20 16 19 26 2 8 33 50 3605
2017 Operations 10 20 15 19 27 2 7 33 51 2190
2017 International Network 3 13 16 23 33 3 8 19 63 281
2017 Overseas 4 11 16 23 38 1 7 17 66 171
2017 Africa / Middle East / Europe 3 12 14 26 33 1 10 17 67 69

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Immigration, Refugees and Citizenship Canada 3 8 10 17 53 2 6 12 77 3604
2017 Operations 3 8 10 16 55 2 6 12 77 2188
2017 International Network 1 6 8 23 53 3 7 7 84 281
2017 Overseas 1 4 7 24 56 2 6 6 87 171
2017 Africa / Middle East / Europe 0 4 6 29 51 3 7 5 89 69
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