2017 Public Service Employee Survey Results by Theme for Environment and Climate Change Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 29 16 6 1 0 0 77 7 55
2017 Federal regulators 30 51 9 6 4 0 0 80 11 332
2017 Compliance, inspection and enforcement 27 45 15 9 5 0 0 71 14 226
2017 Communications or public affairs 28 45 11 10 6 0 0 73 16 102
2017 Access to information and privacy 61 23 11 0 5 0 0 84 5 18
2017 Security 22 42 16 16 5 0 0 63 21 19
2017 Science and technology 37 48 8 6 3 0 0 84 8 1584
2017 Library services 56 33 10 0 0 0 0 90 0 12
2017 Administration and operations 33 44 11 8 4 0 0 77 12 391
2017 Human resources 46 40 7 6 1 0 0 86 7 189
2017 Financial management 30 46 11 10 3 0 0 76 13 126
2017 Procurement 29 41 10 10 10 0 0 70 20 10
2017 Real property 40 43 9 7 2 0 0 82 9 41
2017 Materiel management 52 24 18 6 0 0 0 76 6 14
2017 Information management 31 46 13 9 1 0 0 77 10 97
2017 Information technology 36 44 11 4 4 0 0 80 8 207
2017 Internal audit 42 37 7 7 7 0 0 78 14 14
2017 Evaluation 20 46 17 15 3 0 0 65 17 35
2017 Data sciences 35 40 13 10 2 0 0 75 12 137
2017 Policy 39 45 8 5 3 0 0 84 8 396
2017 Project management 27 53 10 5 5 0 0 80 10 143
2017 Other services to the public 33 49 9 5 4 0 0 82 9 87
2017 None of the above 31 49 10 4 6 0 0 80 10 268
2014 Client contact centre 32 47 14 6 1 0 0 79 7 68
2014 Federal regulators 25 48 11 11 5 0 0 73 16 456
2014 Compliance, inspection and enforcement 28 42 13 13 4 0 0 70 17 247
2014 Communications or public affairs 24 47 13 11 5 1 0 71 16 117
2014 Access to information and privacy 20 52 24 5 0 0 0 71 5 18
2014 Security 19 61 15 5 0 0 0 81 5 21
2014 Science and technology 35 47 9 6 2 0 0 82 9 1648
2014 Library services 41 47 0 0 11 0 0 89 11 12
2014 Legal services 13 79 0 8 0 0 0 92 8 14
2014 Administration and operations 27 47 14 9 4 0 0 73 13 513
2014 Human resources 30 48 8 11 3 0 0 78 14 180
2014 Financial management 30 46 14 7 2 0 0 76 9 174
2014 Procurement 12 32 6 45 5 0 0 44 50 16
2014 Real property 35 43 9 7 4 3 0 81 11 33
2014 Materiel management 25 54 15 0 5 0 0 79 5 20
2014 Information management 35 41 12 8 3 0 0 77 11 110
2014 Information technology 27 47 11 10 5 0 0 74 14 225
2014 Internal audit 23 41 12 25 0 0 0 63 25 17
2014 Evaluation 31 46 14 8 0 0 0 78 8 36
2014 Other services to the public 34 45 7 10 4 0 0 79 14 164
2014 None of the above 28 45 12 10 6 0 0 72 15 489

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 34 19 7 2 0 0 72 9 54
2017 Federal regulators 31 42 12 8 7 0 0 73 15 332
2017 Compliance, inspection and enforcement 21 35 22 13 9 0 0 56 22 224
2017 Communications or public affairs 25 33 17 11 13 0 0 58 24 102
2017 Access to information and privacy 33 32 16 18 0 0 0 66 18 18
2017 Security 6 36 37 11 11 0 0 42 21 19
2017 Science and technology 28 43 13 10 5 0 0 71 15 1581
2017 Library services 40 16 27 8 8 0 0 57 16 12
2017 Administration and operations 34 39 13 8 6 0 0 73 14 389
2017 Human resources 42 36 9 9 3 0 0 78 12 188
2017 Financial management 34 33 14 11 8 0 0 67 18 126
2017 Procurement 29 41 10 10 10 0 0 70 20 10
2017 Real property 22 48 7 21 2 0 0 70 23 41
2017 Materiel management 41 17 24 17 0 0 0 59 17 14
2017 Information management 36 37 13 9 4 0 0 73 14 97
2017 Information technology 30 43 14 5 5 1 1 75 11 207
2017 Internal audit 42 15 29 7 7 0 0 57 14 14
2017 Evaluation 25 44 14 11 5 0 0 69 17 35
2017 Data sciences 26 46 15 7 6 1 0 72 12 137
2017 Policy 40 37 11 8 5 0 0 77 12 396
2017 Project management 31 39 12 11 7 0 0 70 18 141
2017 Other services to the public 30 42 13 7 6 1 0 74 13 87
2017 None of the above 27 40 14 11 7 0 0 68 18 267

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 55 38 7 0 0 0 0 93 0 55
2017 Federal regulators 45 43 9 3 1 0 0 88 4 331
2017 Compliance, inspection and enforcement 42 39 11 6 2 0 0 82 7 226
2017 Communications or public affairs 43 43 5 6 3 0 0 86 9 103
2017 Access to information and privacy 50 44 5 0 0 0 0 95 0 18
2017 Security 38 57 5 0 0 0 0 95 0 19
2017 Science and technology 55 36 6 2 1 0 0 91 3 1577
2017 Library services 56 44 0 0 0 0 0 100 0 12
2017 Administration and operations 54 33 9 4 2 0 0 86 5 391
2017 Human resources 53 37 7 4 0 0 0 90 4 189
2017 Financial management 45 38 13 1 2 0 1 84 2 125
2017 Procurement 29 71 0 0 0 0 0 100 0 10
2017 Real property 47 42 9 2 0 0 0 89 2 40
2017 Materiel management 76 13 0 12 0 0 0 88 12 14
2017 Information management 49 39 8 3 1 0 0 88 4 96
2017 Information technology 49 38 8 3 1 0 0 88 4 205
2017 Internal audit 57 21 15 0 7 0 0 78 7 14
2017 Evaluation 36 39 17 3 6 0 0 75 9 35
2017 Data sciences 53 34 11 1 1 0 0 87 2 137
2017 Policy 51 36 8 3 1 0 0 87 5 397
2017 Project management 49 39 8 5 0 0 0 87 5 143
2017 Other services to the public 47 43 6 2 1 0 0 90 3 87
2017 None of the above 49 36 9 5 2 0 0 85 7 265
2014 Client contact centre 52 44 3 1 0 0 0 96 1 68
2014 Federal regulators 49 36 8 5 2 0 0 85 7 457
2014 Compliance, inspection and enforcement 49 34 11 5 1 0 0 83 6 247
2014 Communications or public affairs 50 35 10 2 3 0 0 85 5 117
2014 Access to information and privacy 61 23 7 10 0 0 0 83 10 18
2014 Security 72 28 0 0 0 0 0 100 0 21
2014 Science and technology 61 31 6 2 1 0 0 91 3 1649
2014 Library services 72 17 0 0 11 0 0 89 11 12
2014 Legal services 46 46 0 8 0 0 0 92 8 14
2014 Administration and operations 59 31 7 2 1 0 0 90 3 513
2014 Human resources 61 28 7 3 1 0 0 89 4 179
2014 Financial management 55 33 8 3 1 0 0 88 4 174
2014 Procurement 25 51 13 6 5 0 0 76 11 16
2014 Real property 49 34 6 7 0 3 0 86 7 33
2014 Materiel management 58 30 12 0 0 0 0 88 0 20
2014 Information management 58 27 12 3 1 0 0 84 4 110
2014 Information technology 49 38 9 3 1 0 0 87 5 225
2014 Internal audit 40 40 6 13 0 0 0 81 13 17
2014 Evaluation 54 33 11 3 0 0 0 86 3 36
2014 Other services to the public 56 31 7 6 1 0 0 87 6 164
2014 None of the above 51 35 8 3 2 0 0 86 6 488

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 36 9 3 2 0 0 86 5 55
2017 Federal regulators 34 47 11 6 2 0 0 81 9 330
2017 Compliance, inspection and enforcement 30 47 13 6 4 0 0 77 10 226
2017 Communications or public affairs 41 40 5 7 7 0 0 81 14 103
2017 Access to information and privacy 45 49 5 0 0 0 0 95 0 18
2017 Security 22 41 16 11 11 0 0 63 21 19
2017 Science and technology 43 43 7 5 1 0 0 87 6 1576
2017 Library services 48 52 0 0 0 0 0 100 0 12
2017 Administration and operations 44 37 11 3 5 0 0 81 8 391
2017 Human resources 50 38 7 4 1 0 0 88 5 188
2017 Financial management 41 38 10 9 2 0 0 79 11 126
2017 Procurement 29 61 0 10 0 0 0 90 10 10
2017 Real property 41 43 4 7 5 0 0 85 11 41
2017 Materiel management 35 36 29 0 0 0 0 71 0 14
2017 Information management 46 36 13 6 0 0 0 81 6 96
2017 Information technology 37 44 12 5 1 0 0 81 6 206
2017 Internal audit 42 37 7 7 7 0 0 78 14 14
2017 Evaluation 25 49 14 9 3 0 0 74 12 35
2017 Data sciences 43 36 13 7 1 0 0 79 8 137
2017 Policy 45 39 9 5 2 0 0 84 7 396
2017 Project management 37 41 14 5 3 0 0 78 8 143
2017 Other services to the public 38 50 1 7 2 1 0 90 9 87
2017 None of the above 37 42 10 8 4 0 0 78 11 266
2014 Client contact centre 35 45 16 3 1 0 0 80 4 68
2014 Federal regulators 34 44 11 9 2 0 0 78 11 457
2014 Compliance, inspection and enforcement 34 41 15 7 3 0 0 75 10 247
2014 Communications or public affairs 33 42 12 7 5 1 0 76 12 117
2014 Access to information and privacy 22 51 12 16 0 0 0 72 16 18
2014 Security 47 33 15 0 5 0 0 80 5 21
2014 Science and technology 44 42 9 4 1 0 0 86 5 1647
2014 Library services 49 39 0 0 11 0 0 89 11 12
2014 Legal services 42 42 8 8 0 0 0 84 8 14
2014 Administration and operations 36 46 10 5 3 0 0 82 8 513
2014 Human resources 39 42 11 6 2 1 0 81 7 180
2014 Financial management 35 50 9 4 2 0 0 85 6 174
2014 Procurement 19 44 13 13 11 0 0 63 24 16
2014 Real property 38 44 6 10 0 3 0 84 10 33
2014 Materiel management 22 55 16 6 0 0 0 78 6 20
2014 Information management 43 35 17 3 3 0 0 78 5 109
2014 Information technology 34 44 13 6 2 0 0 78 9 224
2014 Internal audit 29 47 0 25 0 0 0 75 25 17
2014 Evaluation 36 55 8 0 0 0 0 92 0 36
2014 Other services to the public 41 37 13 7 3 0 0 77 10 164
2014 None of the above 37 39 13 7 4 0 0 76 10 489

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 40 14 5 2 1 0 79 7 55
2017 Federal regulators 30 43 13 7 5 2 0 75 12 332
2017 Compliance, inspection and enforcement 23 34 21 14 6 1 0 59 20 226
2017 Communications or public affairs 21 28 20 18 13 1 0 49 31 103
2017 Access to information and privacy 45 48 0 6 0 0 0 94 6 18
2017 Security 16 9 48 16 11 0 0 26 26 19
2017 Science and technology 32 38 18 8 3 1 0 71 11 1579
2017 Library services 32 44 16 8 0 0 0 76 8 12
2017 Administration and operations 37 37 16 5 4 1 0 75 9 391
2017 Human resources 52 33 8 3 3 0 0 85 7 189
2017 Financial management 38 35 11 10 7 0 0 72 17 126
2017 Procurement 39 30 20 0 10 0 0 70 10 10
2017 Real property 45 25 7 20 2 0 0 71 23 41
2017 Materiel management 16 50 17 6 11 0 0 66 17 14
2017 Information management 38 41 12 5 2 2 0 81 7 96
2017 Information technology 39 34 16 4 5 1 0 74 9 206
2017 Internal audit 56 36 7 0 0 0 0 93 0 14
2017 Evaluation 26 50 12 6 4 3 0 78 10 35
2017 Data sciences 35 39 16 6 3 1 0 75 9 137
2017 Policy 43 33 14 7 2 1 0 76 10 397
2017 Project management 37 37 17 6 3 0 0 73 9 143
2017 Other services to the public 32 43 9 8 6 2 0 77 14 87
2017 None of the above 28 39 14 11 7 2 0 68 18 267
2014 Client contact centre 31 26 26 13 1 2 0 59 15 68
2014 Federal regulators 22 40 19 12 6 1 0 62 18 457
2014 Compliance, inspection and enforcement 20 39 16 17 9 0 0 58 26 247
2014 Communications or public affairs 18 34 20 17 8 3 0 53 26 117
2014 Access to information and privacy 21 38 30 11 0 0 0 59 11 18
2014 Security 28 34 23 15 0 0 0 62 15 21
2014 Science and technology 28 39 17 11 4 0 0 67 16 1647
2014 Library services 49 8 28 15 0 0 0 57 15 12
2014 Legal services 29 47 8 8 8 0 0 76 16 14
2014 Administration and operations 33 39 16 8 4 1 0 72 12 513
2014 Human resources 35 33 15 11 5 2 0 69 16 180
2014 Financial management 32 37 20 6 3 1 0 70 10 174
2014 Procurement 6 44 32 6 11 0 0 50 18 16
2014 Real property 15 48 17 9 10 0 0 63 20 33
2014 Materiel management 38 35 10 15 3 0 0 72 18 20
2014 Information management 33 43 18 5 1 0 0 76 6 110
2014 Information technology 25 33 21 14 4 1 0 59 19 225
2014 Internal audit 17 71 0 12 0 0 0 88 12 17
2014 Evaluation 27 51 16 6 0 0 0 78 6 36
2014 Other services to the public 32 36 14 12 5 1 0 69 17 164
2014 None of the above 26 36 18 13 6 1 0 63 19 489

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 37 18 5 2 1 0 75 7 55
2017 Federal regulators 30 44 13 8 4 1 0 75 12 332
2017 Compliance, inspection and enforcement 21 36 20 16 5 1 0 58 22 226
2017 Communications or public affairs 22 35 14 22 8 0 0 56 30 103
2017 Access to information and privacy 39 55 0 6 0 0 0 94 6 18
2017 Security 11 20 37 16 16 0 0 31 32 19
2017 Science and technology 29 42 15 10 4 0 0 72 13 1575
2017 Library services 32 52 8 0 8 0 0 84 8 12
2017 Administration and operations 37 39 13 7 4 1 0 76 10 390
2017 Human resources 53 35 7 2 4 0 0 88 6 189
2017 Financial management 35 36 11 12 6 0 0 71 18 125
2017 Procurement 39 30 20 10 0 0 0 70 10 10
2017 Real property 32 36 11 21 0 0 0 68 21 41
2017 Materiel management 27 50 13 0 11 0 0 76 11 14
2017 Information management 36 42 15 5 2 0 0 78 7 96
2017 Information technology 34 39 16 6 4 0 0 74 10 206
2017 Internal audit 64 29 0 7 0 0 0 93 7 14
2017 Evaluation 26 47 17 3 7 0 0 73 10 35
2017 Data sciences 32 43 14 8 2 1 0 75 10 135
2017 Policy 42 33 15 8 1 0 0 76 9 397
2017 Project management 33 39 16 8 4 0 0 72 12 143
2017 Other services to the public 30 40 16 7 7 1 0 70 14 87
2017 None of the above 26 41 13 10 9 1 0 68 19 268
2014 Client contact centre 28 35 23 13 0 0 0 64 13 68
2014 Federal regulators 21 40 17 14 7 0 0 61 21 457
2014 Compliance, inspection and enforcement 19 36 16 20 9 0 0 56 29 247
2014 Communications or public affairs 16 40 22 15 7 1 0 56 21 117
2014 Access to information and privacy 21 38 30 11 0 0 0 59 11 18
2014 Security 23 39 29 9 0 0 0 62 9 21
2014 Science and technology 26 38 18 14 5 0 0 64 18 1647
2014 Library services 49 8 32 0 11 0 0 57 11 12
2014 Legal services 29 47 16 0 8 0 0 76 8 14
2014 Administration and operations 31 42 15 9 4 0 0 73 12 512
2014 Human resources 36 34 14 12 4 0 0 70 16 180
2014 Financial management 31 40 20 5 3 1 0 72 8 174
2014 Procurement 12 32 32 13 11 0 0 44 24 16
2014 Real property 18 45 21 9 7 0 0 63 16 33
2014 Materiel management 32 48 9 6 5 0 0 80 11 20
2014 Information management 33 42 15 9 1 0 0 75 10 109
2014 Information technology 24 39 20 13 4 0 0 63 16 225
2014 Internal audit 17 71 12 0 0 0 0 88 0 17
2014 Evaluation 31 50 11 8 0 0 0 81 8 36
2014 Other services to the public 25 40 14 16 6 0 0 65 21 164
2014 None of the above 25 36 20 14 5 1 0 62 19 488

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 28 16 12 0 4 0 71 12 53
2017 Federal regulators 32 31 18 12 6 3 0 64 18 331
2017 Compliance, inspection and enforcement 22 26 19 18 11 4 0 50 31 226
2017 Communications or public affairs 18 31 19 12 16 3 0 51 29 103
2017 Access to information and privacy 40 27 16 12 0 5 0 70 13 18
2017 Security 16 17 26 30 11 0 0 33 40 19
2017 Science and technology 32 30 17 9 5 5 2 67 14 1579
2017 Library services 51 8 41 0 0 0 0 59 0 12
2017 Administration and operations 39 29 18 6 5 3 1 70 12 391
2017 Human resources 49 28 12 3 5 3 0 79 8 189
2017 Financial management 31 34 11 12 7 4 1 69 20 126
2017 Procurement 39 30 0 20 0 10 0 77 23 10
2017 Real property 30 30 20 7 11 2 0 61 18 41
2017 Materiel management 11 19 29 13 11 17 0 36 28 14
2017 Information management 39 21 23 8 3 4 1 63 12 96
2017 Information technology 40 26 23 4 2 4 0 69 7 207
2017 Internal audit 21 35 15 0 7 15 7 72 9 14
2017 Evaluation 24 37 15 9 16 0 0 61 25 34
2017 Data sciences 30 31 20 7 6 5 1 64 14 136
2017 Policy 37 20 17 13 6 7 1 61 20 395
2017 Project management 35 28 22 9 5 3 0 64 14 143
2017 Other services to the public 33 30 17 12 2 3 2 67 16 87
2017 None of the above 28 25 20 8 10 8 0 58 20 267
2014 Client contact centre 27 31 20 14 3 4 2 61 17 68
2014 Federal regulators 24 26 21 16 8 5 0 53 25 457
2014 Compliance, inspection and enforcement 21 27 16 18 13 4 1 51 32 247
2014 Communications or public affairs 20 21 20 20 13 6 1 44 35 117
2014 Access to information and privacy 28 37 7 11 11 6 0 70 23 18
2014 Security 24 28 29 9 5 6 0 55 15 21
2014 Science and technology 30 31 20 8 5 5 2 65 14 1645
2014 Library services 49 15 17 0 11 8 0 70 12 12
2014 Legal services 29 22 27 15 8 0 0 51 22 14
2014 Administration and operations 34 26 18 9 8 5 0 63 18 513
2014 Human resources 31 27 17 11 9 3 2 61 21 180
2014 Financial management 33 29 20 10 6 3 0 63 16 174
2014 Procurement 12 38 32 6 11 0 0 50 18 16
2014 Real property 24 28 12 21 6 9 0 57 30 33
2014 Materiel management 37 24 16 16 7 0 0 61 23 20
2014 Information management 33 29 20 12 4 2 0 63 16 110
2014 Information technology 29 31 16 13 7 5 0 62 21 225
2014 Internal audit 23 40 12 25 0 0 0 63 25 17
2014 Evaluation 25 29 22 13 6 5 0 57 20 36
2014 Other services to the public 34 22 17 16 7 5 0 59 24 164
2014 None of the above 25 26 18 14 10 7 1 55 26 489
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 37 10 7 2 1 0 81 9 55
2017 Federal regulators 47 34 9 4 4 1 0 82 9 331
2017 Compliance, inspection and enforcement 35 36 14 10 4 2 0 72 14 226
2017 Communications or public affairs 46 35 6 8 5 0 1 81 13 103
2017 Access to information and privacy 34 38 12 11 0 0 5 76 11 18
2017 Security 23 46 16 16 0 0 0 69 16 19
2017 Science and technology 45 35 8 6 3 2 0 82 10 1584
2017 Library services 75 17 8 0 0 0 0 92 0 12
2017 Administration and operations 49 31 9 4 3 3 1 83 8 390
2017 Human resources 53 28 8 4 4 2 1 83 8 189
2017 Financial management 52 31 6 5 3 3 0 86 8 126
2017 Procurement 49 30 10 10 0 0 0 80 10 10
2017 Real property 46 34 11 0 7 2 0 82 7 41
2017 Materiel management 32 36 19 0 6 6 0 73 7 14
2017 Information management 59 23 8 2 3 3 1 86 6 97
2017 Information technology 44 34 12 5 3 1 0 79 9 207
2017 Internal audit 14 57 15 0 7 0 8 76 7 14
2017 Evaluation 53 32 9 3 3 0 0 85 6 34
2017 Data sciences 43 34 12 6 1 4 0 80 7 137
2017 Policy 54 27 7 6 4 1 0 82 10 397
2017 Project management 52 30 9 5 4 0 0 82 9 143
2017 Other services to the public 51 25 10 10 4 1 0 76 14 87
2017 None of the above 44 35 11 5 3 3 0 80 9 267
2014 Client contact centre 30 47 10 6 5 2 0 79 10 68
2014 Federal regulators 50 30 10 5 4 2 0 81 9 457
2014 Compliance, inspection and enforcement 39 30 8 11 7 4 1 73 19 247
2014 Communications or public affairs 49 29 10 4 2 3 2 83 7 116
2014 Access to information and privacy 42 24 24 11 0 0 0 66 11 18
2014 Security 47 28 14 0 5 0 5 79 5 21
2014 Science and technology 44 34 12 6 3 1 1 79 9 1648
2014 Library services 49 32 19 0 0 0 0 81 0 12
2014 Legal services 29 36 14 13 8 0 0 65 21 14
2014 Administration and operations 49 31 10 5 3 2 1 82 8 512
2014 Human resources 45 36 11 5 1 2 1 82 7 180
2014 Financial management 47 33 12 4 0 2 1 83 4 173
2014 Procurement 37 26 13 6 18 0 0 63 24 16
2014 Real property 35 42 9 7 7 0 0 77 14 33
2014 Materiel management 34 18 21 12 3 11 0 59 17 20
2014 Information management 47 29 9 9 5 1 1 77 14 110
2014 Information technology 46 35 12 4 3 0 1 81 7 225
2014 Internal audit 30 41 11 12 0 6 0 75 12 17
2014 Evaluation 56 34 3 0 3 5 0 94 3 36
2014 Other services to the public 42 32 11 6 6 3 0 77 11 164
2014 None of the above 41 30 12 9 5 2 1 73 14 488

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 32 5 10 2 0 0 83 12 55
2017 Federal regulators 48 35 10 4 3 0 0 83 7 332
2017 Compliance, inspection and enforcement 30 40 11 14 4 2 0 71 18 226
2017 Communications or public affairs 40 40 3 9 8 1 0 81 17 102
2017 Access to information and privacy 42 52 0 0 5 0 0 95 5 17
2017 Security 28 30 26 16 0 0 0 58 16 19
2017 Science and technology 41 37 9 8 4 1 0 78 12 1582
2017 Library services 48 33 18 0 0 0 0 82 0 12
2017 Administration and operations 48 32 9 4 5 1 1 81 10 391
2017 Human resources 55 29 4 7 4 0 1 85 11 188
2017 Financial management 49 30 8 8 4 2 0 80 12 126
2017 Procurement 29 51 10 0 10 0 0 80 10 10
2017 Real property 44 41 7 4 2 2 0 86 7 41
2017 Materiel management 45 36 6 6 6 0 0 81 13 14
2017 Information management 57 26 10 6 1 0 0 83 7 97
2017 Information technology 43 35 10 9 3 0 0 78 12 206
2017 Internal audit 51 29 14 0 7 0 0 80 7 14
2017 Evaluation 38 36 11 12 3 0 0 74 15 34
2017 Data sciences 40 36 11 9 4 1 0 77 12 137
2017 Policy 50 33 5 7 4 1 1 84 11 397
2017 Project management 46 35 8 4 6 1 0 82 10 143
2017 Other services to the public 41 31 8 16 2 1 0 73 19 87
2017 None of the above 41 35 9 8 5 0 1 78 13 268
2014 Client contact centre 30 43 16 6 5 0 1 74 11 68
2014 Federal regulators 44 34 11 6 4 0 0 79 10 457
2014 Compliance, inspection and enforcement 39 31 11 11 7 1 0 70 18 247
2014 Communications or public affairs 44 28 13 8 5 1 1 74 13 117
2014 Access to information and privacy 48 29 7 12 5 0 0 76 17 18
2014 Security 38 24 19 14 5 0 0 62 19 21
2014 Science and technology 38 37 11 8 5 1 0 76 13 1648
2014 Library services 58 42 0 0 0 0 0 100 0 12
2014 Legal services 28 29 20 0 22 0 0 57 22 14
2014 Administration and operations 45 33 9 9 4 0 0 78 12 513
2014 Human resources 48 32 8 11 2 1 0 80 13 180
2014 Financial management 45 35 10 7 1 1 0 82 8 174
2014 Procurement 38 19 13 19 11 0 0 57 30 16
2014 Real property 37 37 3 14 9 0 0 74 23 33
2014 Materiel management 33 36 6 18 3 4 0 72 22 20
2014 Information management 49 30 8 10 2 1 1 80 12 110
2014 Information technology 43 39 11 4 3 0 0 83 6 225
2014 Internal audit 58 29 6 0 6 0 0 88 6 17
2014 Evaluation 60 24 8 0 3 2 3 89 3 36
2014 Other services to the public 35 38 10 9 7 1 0 74 16 164
2014 None of the above 38 35 9 12 5 2 0 74 17 489

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 30 9 7 2 0 0 82 9 54
2017 Federal regulators 52 32 9 4 3 0 0 84 8 331
2017 Compliance, inspection and enforcement 45 27 13 11 4 0 0 72 15 226
2017 Communications or public affairs 54 21 9 6 9 0 1 76 15 102
2017 Access to information and privacy 40 38 17 0 5 0 0 78 5 18
2017 Security 24 38 22 16 0 0 0 62 16 18
2017 Science and technology 52 28 9 7 4 0 0 80 11 1578
2017 Library services 64 36 0 0 0 0 0 100 0 12
2017 Administration and operations 57 26 7 5 4 0 0 83 10 392
2017 Human resources 63 22 4 6 5 0 1 85 11 188
2017 Financial management 56 26 9 5 3 0 0 82 9 126
2017 Procurement 49 41 0 10 0 0 0 90 10 10
2017 Real property 55 25 7 11 2 0 0 80 13 41
2017 Materiel management 45 36 13 0 6 0 0 81 6 14
2017 Information management 66 21 8 4 1 0 0 86 5 96
2017 Information technology 50 30 9 6 4 0 0 81 10 207
2017 Internal audit 36 42 15 0 7 0 0 78 7 14
2017 Evaluation 36 46 5 6 3 3 0 85 9 35
2017 Data sciences 50 35 8 6 2 0 0 85 7 137
2017 Policy 57 24 8 7 3 1 0 81 11 397
2017 Project management 54 30 6 6 4 0 0 84 11 143
2017 Other services to the public 51 30 8 8 3 0 0 81 11 85
2017 None of the above 50 25 13 6 5 1 0 76 11 268
2014 Client contact centre 43 27 16 10 3 0 0 71 13 67
2014 Federal regulators 51 28 11 6 4 1 0 80 10 457
2014 Compliance, inspection and enforcement 42 27 8 12 9 1 0 71 21 247
2014 Communications or public affairs 46 29 11 8 5 1 0 75 13 116
2014 Access to information and privacy 37 47 5 11 0 0 0 84 11 18
2014 Security 52 23 6 20 0 0 0 75 20 21
2014 Science and technology 46 32 11 7 4 0 0 79 11 1649
2014 Library services 58 30 11 0 0 0 0 89 0 12
2014 Legal services 35 22 21 6 15 0 0 57 21 14
2014 Administration and operations 56 25 10 6 4 0 0 80 10 513
2014 Human resources 53 30 8 8 1 1 0 84 9 179
2014 Financial management 50 33 10 3 4 0 1 84 7 174
2014 Procurement 31 26 19 6 18 0 0 57 24 16
2014 Real property 42 42 2 7 7 0 0 84 14 33
2014 Materiel management 39 27 6 15 8 6 0 69 24 20
2014 Information management 53 28 10 6 3 0 0 81 9 110
2014 Information technology 51 33 8 4 3 0 0 85 7 225
2014 Internal audit 40 42 6 6 6 0 0 83 12 17
2014 Evaluation 51 33 3 8 3 2 0 86 11 36
2014 Other services to the public 40 35 12 7 6 0 1 76 12 164
2014 None of the above 45 28 12 7 6 1 0 74 14 489

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 39 17 10 2 8 0 69 13 55
2017 Federal regulators 23 36 18 8 7 8 0 64 17 332
2017 Compliance, inspection and enforcement 19 29 20 15 9 8 0 52 26 226
2017 Communications or public affairs 17 31 15 15 11 10 1 53 30 103
2017 Access to information and privacy 38 33 0 12 6 11 0 80 20 18
2017 Security 22 14 53 5 0 5 0 39 5 19
2017 Science and technology 27 34 15 8 4 11 1 70 14 1581
2017 Library services 42 0 41 0 0 16 0 51 0 12
2017 Administration and operations 29 38 16 6 6 6 0 71 12 392
2017 Human resources 40 34 10 6 6 4 1 77 13 189
2017 Financial management 23 39 13 10 9 6 1 66 20 125
2017 Procurement 29 30 20 20 0 0 0 59 20 10
2017 Real property 20 32 11 24 5 7 0 57 31 41
2017 Materiel management 51 13 0 13 11 13 0 73 27 14
2017 Information management 39 26 17 4 2 13 0 74 7 97
2017 Information technology 30 23 22 4 4 15 2 64 11 207
2017 Internal audit 8 64 8 7 7 7 0 77 15 14
2017 Evaluation 32 27 11 9 3 19 0 72 14 35
2017 Data sciences 24 33 21 8 3 12 0 64 12 137
2017 Policy 38 34 11 7 4 6 0 77 11 397
2017 Project management 26 35 19 8 4 7 0 66 14 143
2017 Other services to the public 31 40 9 9 9 3 0 72 18 87
2017 None of the above 23 33 16 9 6 13 1 65 16 268
2014 Client contact centre 24 39 16 6 0 14 1 74 7 68
2014 Federal regulators 25 33 16 10 4 12 1 67 16 456
2014 Compliance, inspection and enforcement 22 26 21 11 11 10 0 53 24 247
2014 Communications or public affairs 22 32 22 9 4 11 0 60 15 117
2014 Access to information and privacy 15 33 25 22 5 0 0 48 27 18
2014 Security 23 44 9 9 10 5 0 70 20 21
2014 Science and technology 25 33 16 8 5 12 0 66 15 1647
2014 Library services 41 8 15 8 0 28 0 68 11 12
2014 Legal services 35 22 20 0 22 0 0 57 22 14
2014 Administration and operations 29 39 15 7 6 5 0 71 14 513
2014 Human resources 23 41 16 10 7 4 0 67 17 180
2014 Financial management 26 36 19 9 2 7 0 68 12 174
2014 Procurement 25 12 19 13 24 6 0 40 39 16
2014 Real property 27 49 15 3 7 0 0 75 9 33
2014 Materiel management 15 34 11 11 0 29 0 69 15 20
2014 Information management 27 36 10 10 2 14 0 74 14 110
2014 Information technology 27 29 16 9 5 13 1 65 16 225
2014 Internal audit 24 42 17 12 6 0 0 66 17 17
2014 Evaluation 36 40 2 3 3 16 0 91 6 36
2014 Other services to the public 26 31 19 12 6 6 0 61 19 164
2014 None of the above 25 34 14 8 6 12 1 68 17 488

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 37 24 8 2 5 0 64 11 55
2017 Federal regulators 18 34 22 14 9 3 0 53 25 332
2017 Compliance, inspection and enforcement 17 22 23 19 15 3 1 41 36 226
2017 Communications or public affairs 16 30 11 20 17 6 0 48 40 103
2017 Access to information and privacy 33 44 11 5 6 0 0 78 12 18
2017 Security 0 26 37 21 11 5 0 27 33 19
2017 Science and technology 18 34 19 15 9 4 0 54 26 1580
2017 Library services 26 25 32 16 0 0 0 52 16 12
2017 Administration and operations 27 38 16 11 6 2 1 66 17 391
2017 Human resources 37 32 13 7 8 2 1 71 15 189
2017 Financial management 23 36 18 12 10 2 0 60 22 126
2017 Procurement 29 41 20 10 0 0 0 70 10 10
2017 Real property 20 27 14 23 11 5 0 50 35 41
2017 Materiel management 38 38 6 6 11 0 0 76 17 14
2017 Information management 26 31 20 13 4 4 0 60 18 97
2017 Information technology 25 29 20 11 8 7 1 58 21 207
2017 Internal audit 31 46 8 8 0 7 0 83 9 13
2017 Evaluation 21 45 23 6 3 3 0 68 9 35
2017 Data sciences 18 33 22 14 8 6 0 54 23 137
2017 Policy 32 37 15 8 5 3 1 71 13 396
2017 Project management 19 38 22 10 9 1 0 59 19 143
2017 Other services to the public 21 35 15 16 14 0 0 55 30 87
2017 None of the above 15 35 23 15 8 4 1 52 24 268
2014 Client contact centre 18 27 30 15 3 5 2 48 19 68
2014 Federal regulators 18 33 22 16 7 3 0 53 25 457
2014 Compliance, inspection and enforcement 14 30 17 19 17 4 0 46 37 246
2014 Communications or public affairs 16 35 22 18 8 2 0 52 26 116
2014 Access to information and privacy 21 35 23 17 5 0 0 55 22 18
2014 Security 14 48 9 9 20 0 0 62 29 21
2014 Science and technology 18 31 21 17 10 3 0 50 28 1647
2014 Library services 30 19 23 17 0 11 0 55 19 12
2014 Legal services 35 34 0 8 22 0 0 69 31 14
2014 Administration and operations 24 40 16 11 7 3 0 66 18 513
2014 Human resources 23 40 13 13 9 2 0 64 22 180
2014 Financial management 21 36 26 11 2 4 0 59 14 174
2014 Procurement 25 13 13 26 24 0 0 37 50 16
2014 Real property 15 33 20 22 10 0 0 48 32 33
2014 Materiel management 16 22 28 17 5 11 0 43 25 20
2014 Information management 19 40 18 16 3 5 0 61 20 110
2014 Information technology 19 30 19 15 12 4 0 52 28 225
2014 Internal audit 23 42 23 7 6 0 0 65 13 17
2014 Evaluation 28 42 12 6 5 8 0 75 12 36
2014 Other services to the public 17 37 19 14 11 1 0 55 25 164
2014 None of the above 20 35 20 12 9 3 1 57 22 488

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 38 22 14 2 8 0 59 17 55
2017 Federal regulators 10 34 20 21 11 4 0 46 34 332
2017 Compliance, inspection and enforcement 9 22 21 23 19 6 1 33 44 224
2017 Communications or public affairs 14 25 14 18 20 9 0 43 42 103
2017 Access to information and privacy 28 23 16 11 6 16 0 60 20 18
2017 Security 0 22 36 16 16 11 0 24 36 19
2017 Science and technology 11 27 21 19 13 7 0 42 35 1582
2017 Library services 18 33 24 16 0 8 0 56 18 12
2017 Administration and operations 21 33 21 11 10 5 0 56 22 392
2017 Human resources 28 36 19 7 6 4 0 66 14 189
2017 Financial management 16 33 21 20 7 4 0 50 28 125
2017 Procurement 0 49 10 30 10 0 0 49 41 10
2017 Real property 14 24 21 21 13 7 0 41 36 41
2017 Materiel management 16 24 49 0 11 0 0 40 11 14
2017 Information management 21 25 23 16 6 10 0 51 23 97
2017 Information technology 19 24 22 12 11 12 1 49 26 206
2017 Internal audit 23 35 15 7 7 13 0 67 16 14
2017 Evaluation 18 34 29 6 3 10 0 58 10 34
2017 Data sciences 8 26 22 19 10 13 1 40 34 137
2017 Policy 18 37 20 14 7 3 1 57 23 395
2017 Project management 13 32 23 20 10 3 0 46 31 143
2017 Other services to the public 13 32 15 20 19 2 0 45 39 85
2017 None of the above 11 26 25 19 10 8 1 40 32 268
2014 Client contact centre 18 23 31 18 0 9 2 46 20 68
2014 Federal regulators 10 24 24 23 12 7 0 37 37 457
2014 Compliance, inspection and enforcement 9 19 22 24 20 6 0 30 47 247
2014 Communications or public affairs 10 26 32 14 12 6 0 38 28 117
2014 Access to information and privacy 11 34 24 16 5 11 0 50 23 18
2014 Security 5 28 24 19 19 6 0 35 40 21
2014 Science and technology 10 24 22 21 16 6 0 36 40 1646
2014 Library services 15 34 15 17 0 19 0 61 21 12
2014 Legal services 21 36 14 15 8 6 0 61 24 14
2014 Administration and operations 16 38 21 12 8 5 0 57 21 513
2014 Human resources 18 38 16 17 8 4 0 58 25 179
2014 Financial management 14 30 34 12 5 4 1 46 18 173
2014 Procurement 6 25 6 26 37 0 0 31 63 16
2014 Real property 11 24 33 13 13 6 0 37 27 33
2014 Materiel management 11 28 21 16 11 13 0 45 31 20
2014 Information management 12 30 26 16 5 10 0 47 24 110
2014 Information technology 11 24 26 16 13 8 0 39 32 225
2014 Internal audit 11 53 17 7 12 0 0 64 19 17
2014 Evaluation 8 45 14 11 3 18 0 65 17 36
2014 Other services to the public 11 24 23 20 16 6 0 37 38 164
2014 None of the above 11 31 22 18 11 6 1 46 31 488

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 28 13 11 12 14 0 57 27 54
2017 Federal regulators 15 31 21 17 12 3 0 48 30 332
2017 Compliance, inspection and enforcement 14 24 23 17 17 5 1 40 35 226
2017 Communications or public affairs 12 33 14 11 21 8 0 49 35 103
2017 Access to information and privacy 28 38 16 12 6 0 0 66 18 18
2017 Security 0 11 42 16 21 11 0 12 41 19
2017 Science and technology 16 29 18 17 12 7 0 48 32 1581
2017 Library services 24 26 33 8 8 0 0 51 16 12
2017 Administration and operations 24 32 19 11 10 5 0 58 22 391
2017 Human resources 35 35 13 7 8 2 0 72 15 189
2017 Financial management 17 35 18 10 14 6 0 55 26 126
2017 Procurement 20 39 20 20 0 0 0 59 20 10
2017 Real property 18 13 25 18 14 12 0 35 36 41
2017 Materiel management 21 25 24 13 17 0 0 47 30 14
2017 Information management 22 30 17 18 6 7 0 56 26 97
2017 Information technology 24 25 17 9 13 12 1 56 25 207
2017 Internal audit 58 28 0 7 7 0 0 86 14 14
2017 Evaluation 30 22 26 9 5 8 0 56 16 35
2017 Data sciences 13 24 22 17 11 13 0 43 32 137
2017 Policy 23 32 13 15 9 7 1 59 26 397
2017 Project management 14 30 26 14 10 6 0 47 25 143
2017 Other services to the public 14 40 13 15 15 3 0 55 31 87
2017 None of the above 15 28 22 15 12 7 0 47 29 268
2014 Client contact centre 14 31 23 12 6 13 0 52 21 68
2014 Federal regulators 11 30 19 19 13 9 0 44 35 457
2014 Compliance, inspection and enforcement 13 21 15 21 22 8 0 37 47 247
2014 Communications or public affairs 11 31 22 17 11 8 0 46 30 117
2014 Access to information and privacy 17 34 33 12 5 0 0 50 17 18
2014 Security 5 29 28 10 10 20 0 41 24 21
2014 Science and technology 11 27 20 17 16 9 0 42 37 1646
2014 Library services 26 15 15 15 17 11 0 47 36 12
2014 Legal services 14 57 12 0 8 8 0 78 8 14
2014 Administration and operations 20 31 19 12 10 7 0 56 24 513
2014 Human resources 23 33 17 12 11 4 0 58 24 179
2014 Financial management 18 35 26 7 8 5 0 56 16 174
2014 Procurement 13 25 19 19 24 0 0 38 43 16
2014 Real property 14 29 18 26 7 6 0 46 35 33
2014 Materiel management 22 33 6 17 13 9 0 60 33 20
2014 Information management 14 29 28 9 7 14 0 50 18 110
2014 Information technology 13 31 19 12 15 10 0 48 31 225
2014 Internal audit 29 25 28 13 6 0 0 53 18 17
2014 Evaluation 23 33 20 11 3 10 0 62 16 36
2014 Other services to the public 13 25 23 15 17 7 0 41 34 164
2014 None of the above 17 28 19 15 14 6 1 48 31 488

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 46 19 4 9 5 0 66 13 53
2017 Federal regulators 10 38 18 20 11 2 0 50 32 329
2017 Compliance, inspection and enforcement 14 24 24 20 13 4 1 40 35 226
2017 Communications or public affairs 14 19 19 17 24 7 0 35 44 103
2017 Access to information and privacy 40 27 16 0 17 0 0 67 17 18
2017 Security 5 25 27 21 16 5 0 32 39 19
2017 Science and technology 12 30 18 21 13 5 0 45 36 1581
2017 Library services 26 16 33 24 0 0 0 42 24 12
2017 Administration and operations 21 35 18 13 11 2 0 57 24 392
2017 Human resources 29 42 12 10 6 1 0 72 16 187
2017 Financial management 15 34 23 19 6 3 0 51 26 126
2017 Procurement 0 59 10 20 10 0 0 59 30 10
2017 Real property 11 28 28 20 11 2 0 39 32 41
2017 Materiel management 16 41 6 13 24 0 0 57 36 14
2017 Information management 18 34 20 13 8 7 0 56 23 97
2017 Information technology 21 33 15 13 10 7 2 59 25 207
2017 Internal audit 15 51 14 7 7 7 0 70 15 14
2017 Evaluation 18 40 19 17 0 7 0 61 18 35
2017 Data sciences 9 30 25 16 8 12 0 45 27 137
2017 Policy 16 33 14 19 13 4 1 52 34 396
2017 Project management 12 33 24 17 11 3 1 46 28 143
2017 Other services to the public 16 25 16 26 14 3 0 43 41 87
2017 None of the above 11 30 20 23 11 5 0 43 35 267
2014 Client contact centre 16 38 31 12 2 1 0 55 14 68
2014 Federal regulators 10 36 19 21 11 3 0 47 33 457
2014 Compliance, inspection and enforcement 12 28 15 24 17 4 0 42 43 246
2014 Communications or public affairs 9 28 22 27 9 5 0 39 38 117
2014 Access to information and privacy 17 36 37 5 5 0 0 53 11 17
2014 Security 0 47 29 0 24 0 0 47 24 21
2014 Science and technology 10 29 20 22 14 4 0 41 37 1647
2014 Library services 26 23 32 0 8 11 0 55 9 12
2014 Legal services 21 57 8 6 8 0 0 78 14 14
2014 Administration and operations 17 38 17 14 11 3 0 57 26 511
2014 Human resources 16 38 14 19 12 2 0 55 31 178
2014 Financial management 13 40 23 17 5 2 0 54 23 174
2014 Procurement 6 19 32 19 24 0 0 25 43 16
2014 Real property 14 31 26 16 10 3 0 47 27 33
2014 Materiel management 11 29 27 23 5 4 0 42 30 20
2014 Information management 12 42 25 11 4 6 0 57 17 110
2014 Information technology 18 34 18 15 9 7 0 56 25 225
2014 Internal audit 40 41 0 19 0 0 0 81 19 17
2014 Evaluation 10 43 19 8 6 13 0 61 16 36
2014 Other services to the public 12 31 20 21 14 1 0 44 36 164
2014 None of the above 12 33 20 19 13 3 1 46 33 488
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 36 17 5 4 0 0 75 9 55
2017 Federal regulators 27 43 13 11 7 0 0 69 18 332
2017 Compliance, inspection and enforcement 22 30 21 18 9 0 0 52 27 226
2017 Communications or public affairs 28 29 16 16 10 0 0 58 26 102
2017 Access to information and privacy 44 40 11 5 0 0 0 84 5 18
2017 Security 17 36 11 21 16 0 0 53 37 19
2017 Science and technology 23 41 15 13 7 0 0 64 21 1584
2017 Library services 49 8 27 0 16 0 0 57 16 12
2017 Administration and operations 33 36 15 9 7 0 0 69 16 389
2017 Human resources 43 33 12 7 4 0 0 76 12 189
2017 Financial management 34 33 12 13 7 0 1 67 20 126
2017 Procurement 39 41 0 20 0 0 0 80 20 10
2017 Real property 16 44 25 11 5 0 0 59 16 41
2017 Materiel management 22 46 13 19 0 0 0 68 19 14
2017 Information management 42 36 8 7 6 1 0 78 14 97
2017 Information technology 30 33 16 14 6 0 0 63 21 207
2017 Internal audit 28 36 21 0 14 0 0 65 14 14
2017 Evaluation 18 56 8 9 8 0 0 75 17 35
2017 Data sciences 24 41 12 15 6 1 1 66 22 137
2017 Policy 36 37 11 11 4 0 0 73 15 394
2017 Project management 30 39 12 11 8 0 0 69 19 143
2017 Other services to the public 25 44 18 6 7 0 0 69 13 86
2017 None of the above 24 39 16 9 12 0 0 63 21 268
2014 Client contact centre 19 43 26 9 4 0 0 62 13 68
2014 Federal regulators 24 41 14 13 7 0 0 66 20 457
2014 Compliance, inspection and enforcement 18 38 17 15 11 1 0 57 26 247
2014 Communications or public affairs 23 40 11 17 9 0 0 63 26 117
2014 Access to information and privacy 36 29 18 6 11 0 0 65 17 18
2014 Security 9 39 34 14 5 0 0 48 18 21
2014 Science and technology 21 39 18 14 8 0 0 60 22 1647
2014 Library services 26 51 15 8 0 0 0 77 8 12
2014 Legal services 6 79 8 6 0 0 0 85 6 14
2014 Administration and operations 27 39 15 12 7 0 0 67 18 513
2014 Human resources 29 37 16 12 6 0 0 66 18 180
2014 Financial management 29 41 16 11 3 0 0 70 14 174
2014 Procurement 6 25 13 19 37 0 0 31 56 16
2014 Real property 23 20 24 16 17 0 0 43 33 33
2014 Materiel management 23 38 13 17 3 5 0 65 21 20
2014 Information management 30 42 13 12 2 0 1 72 14 110
2014 Information technology 23 36 15 16 10 0 0 59 26 225
2014 Internal audit 17 40 18 12 13 0 0 58 24 17
2014 Evaluation 19 51 14 11 3 2 0 72 14 36
2014 Other services to the public 18 45 12 20 6 0 0 62 26 164
2014 None of the above 25 33 15 18 9 0 0 58 27 489

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 39 13 6 0 0 0 81 6 55
2017 Federal regulators 32 48 9 8 4 0 0 80 11 332
2017 Compliance, inspection and enforcement 22 35 17 19 7 0 0 57 26 226
2017 Communications or public affairs 17 39 14 19 11 0 0 56 30 102
2017 Access to information and privacy 44 40 11 5 0 0 0 84 5 18
2017 Security 11 36 11 21 21 0 0 47 42 19
2017 Science and technology 33 44 10 9 3 0 0 77 13 1582
2017 Library services 40 40 19 0 0 0 0 81 0 12
2017 Administration and operations 32 42 13 9 3 0 0 74 13 391
2017 Human resources 42 36 12 7 2 0 0 78 10 189
2017 Financial management 38 40 9 8 4 0 1 79 12 126
2017 Procurement 29 51 10 0 10 0 0 80 10 10
2017 Real property 25 38 11 23 2 0 0 64 25 41
2017 Materiel management 46 13 22 6 13 0 0 59 19 14
2017 Information management 37 42 9 8 3 0 0 79 12 97
2017 Information technology 25 47 14 10 3 0 0 73 14 207
2017 Internal audit 42 44 6 0 7 0 0 86 7 14
2017 Evaluation 28 51 3 9 9 0 0 79 18 35
2017 Data sciences 28 44 17 9 2 0 0 72 11 137
2017 Policy 32 42 10 12 4 0 1 74 16 395
2017 Project management 29 41 16 10 4 0 0 70 14 143
2017 Other services to the public 35 44 4 13 5 0 0 78 17 87
2017 None of the above 24 46 15 7 8 0 0 70 15 267

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 21 25 18 5 7 0 49 25 55
2017 Federal regulators 11 23 16 17 7 21 5 46 32 330
2017 Compliance, inspection and enforcement 8 18 24 17 14 17 2 32 37 226
2017 Communications or public affairs 11 24 19 12 12 19 4 45 30 103
2017 Access to information and privacy 11 28 17 5 12 22 5 53 24 18
2017 Security 6 16 37 20 21 0 0 22 41 19
2017 Science and technology 10 22 17 17 9 20 5 43 35 1581
2017 Library services 8 33 32 16 0 10 0 46 18 12
2017 Administration and operations 13 21 20 16 7 17 4 44 30 390
2017 Human resources 20 22 16 14 9 17 2 52 28 188
2017 Financial management 13 30 13 13 12 14 5 52 31 126
2017 Procurement 0 41 20 20 10 9 0 44 33 10
2017 Real property 13 16 13 29 9 14 5 36 47 41
2017 Materiel management 16 18 30 6 17 13 0 39 27 14
2017 Information management 21 22 14 11 6 23 3 57 24 97
2017 Information technology 17 22 16 12 10 19 3 49 29 207
2017 Internal audit 7 28 29 0 14 23 0 44 18 14
2017 Evaluation 7 19 8 21 9 31 5 41 46 35
2017 Data sciences 11 15 22 14 15 21 2 34 38 137
2017 Policy 12 20 17 10 5 26 9 50 23 397
2017 Project management 10 18 22 15 10 18 6 37 34 143
2017 Other services to the public 11 30 18 11 10 15 5 51 26 87
2017 None of the above 10 19 16 15 13 19 8 40 38 268
2014 Client contact centre 7 24 20 18 6 19 6 42 31 68
2014 Federal regulators 12 24 18 14 12 16 5 45 33 457
2014 Compliance, inspection and enforcement 10 20 17 20 18 11 4 35 45 247
2014 Communications or public affairs 13 18 21 18 9 15 7 39 34 117
2014 Access to information and privacy 5 23 18 29 10 16 0 33 46 18
2014 Security 5 43 10 32 5 5 0 50 39 21
2014 Science and technology 9 23 19 16 10 19 4 42 34 1648
2014 Library services 0 41 19 8 0 32 0 61 11 12
2014 Legal services 7 28 14 21 8 15 8 45 38 14
2014 Administration and operations 14 23 17 14 11 17 3 46 32 513
2014 Human resources 12 31 16 15 4 19 2 55 25 179
2014 Financial management 15 33 17 13 5 13 4 58 22 174
2014 Procurement 0 19 32 19 18 13 0 21 42 16
2014 Real property 9 18 18 21 10 18 6 35 41 33
2014 Materiel management 25 15 34 12 9 4 0 43 22 20
2014 Information management 14 20 20 12 5 20 10 48 23 110
2014 Information technology 13 24 15 14 10 19 3 49 31 224
2014 Internal audit 11 17 17 6 13 36 0 44 29 17
2014 Evaluation 11 17 6 23 3 37 3 48 43 36
2014 Other services to the public 11 16 17 21 15 16 3 34 45 164
2014 None of the above 10 21 16 14 13 18 7 42 37 488

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 36 10 5 3 0 0 81 9 55
2017 Federal regulators 42 39 9 7 3 1 0 81 10 332
2017 Compliance, inspection and enforcement 29 34 15 15 5 1 0 64 20 226
2017 Communications or public affairs 31 40 10 12 6 2 0 72 18 103
2017 Access to information and privacy 40 38 11 5 0 0 6 83 6 18
2017 Security 28 26 26 9 11 0 0 54 20 19
2017 Science and technology 38 40 10 8 4 0 0 78 12 1584
2017 Library services 56 36 8 0 0 0 0 92 0 12
2017 Administration and operations 46 33 8 8 4 1 0 80 12 392
2017 Human resources 49 31 7 8 4 1 0 81 13 189
2017 Financial management 51 24 16 5 4 1 0 75 9 126
2017 Procurement 29 51 10 10 0 0 0 80 10 10
2017 Real property 48 29 14 2 5 2 0 78 8 40
2017 Materiel management 43 38 6 0 6 6 0 86 7 14
2017 Information management 51 30 10 5 3 1 0 82 8 97
2017 Information technology 41 35 13 7 3 0 1 77 10 207
2017 Internal audit 28 43 23 0 7 0 0 71 7 14
2017 Evaluation 20 56 16 6 3 0 0 75 9 34
2017 Data sciences 34 43 11 10 2 0 0 77 12 137
2017 Policy 45 33 8 8 4 1 1 80 12 397
2017 Project management 46 32 10 8 4 0 0 78 12 143
2017 Other services to the public 43 38 7 7 6 0 0 81 12 87
2017 None of the above 31 41 9 11 6 0 2 73 17 266
2014 Client contact centre 27 43 13 11 6 0 1 71 17 68
2014 Federal regulators 41 39 8 7 5 1 0 81 11 457
2014 Compliance, inspection and enforcement 32 36 8 11 11 1 0 69 23 247
2014 Communications or public affairs 40 30 15 8 4 1 2 72 12 117
2014 Access to information and privacy 37 40 12 11 0 0 0 77 11 18
2014 Security 51 29 6 9 0 0 5 84 10 21
2014 Science and technology 34 40 11 9 4 0 0 75 14 1647
2014 Library services 43 57 0 0 0 0 0 100 0 12
2014 Legal services 31 41 14 8 6 0 0 72 14 14
2014 Administration and operations 43 33 11 7 4 1 1 78 11 513
2014 Human resources 40 38 12 5 4 0 1 78 9 180
2014 Financial management 43 33 16 9 0 0 0 76 9 174
2014 Procurement 19 38 6 19 18 0 0 57 37 16
2014 Real property 32 46 13 3 7 0 0 77 9 33
2014 Materiel management 20 41 27 12 0 0 0 61 12 20
2014 Information management 43 39 5 7 5 0 0 82 13 110
2014 Information technology 45 32 12 7 3 0 0 78 10 225
2014 Internal audit 35 35 6 24 0 0 0 71 24 17
2014 Evaluation 42 45 3 3 3 5 0 91 6 36
2014 Other services to the public 34 38 16 4 7 0 1 73 11 164
2014 None of the above 37 34 11 10 6 1 0 72 16 489

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 9 19 8 0 0 36 58 13 11
2017 Federal regulators 16 37 13 13 6 2 12 62 22 123
2017 Compliance, inspection and enforcement 17 40 27 14 2 0 0 57 16 45
2017 Communications or public affairs 18 33 7 18 12 7 4 57 34 27
2017 Science and technology 14 32 20 8 6 8 12 57 18 492
2017 Administration and operations 22 37 16 13 0 5 6 67 15 76
2017 Human resources 50 30 4 8 3 0 5 84 11 41
2017 Financial management 19 34 4 15 7 4 18 67 28 56
2017 Real property 26 49 6 13 0 6 0 80 14 15
2017 Information management 32 43 21 0 0 0 5 78 0 23
2017 Information technology 33 33 11 12 0 0 11 74 14 55
2017 Data sciences 9 40 16 20 6 7 3 54 28 31
2017 Policy 17 33 18 11 4 7 11 60 18 129
2017 Project management 16 35 22 7 7 4 9 58 16 42
2017 Other services to the public 36 33 14 14 0 0 3 71 15 29
2017 None of the above 16 31 25 9 5 3 10 55 17 102
2014 Client contact centre 29 30 23 0 0 12 6 72 0 17
2014 Federal regulators 21 33 17 10 3 6 10 64 16 171
2014 Compliance, inspection and enforcement 18 24 20 16 5 4 11 50 25 55
2014 Communications or public affairs 22 39 19 13 0 0 6 65 14 31
2014 Science and technology 16 32 20 9 6 6 11 57 19 480
2014 Administration and operations 25 38 10 11 6 5 5 70 18 118
2014 Human resources 51 22 3 10 3 2 9 82 15 41
2014 Financial management 24 36 12 4 0 7 16 79 5 72
2014 Real property 30 26 17 18 0 0 10 62 20 12
2014 Information management 20 34 21 4 0 4 17 69 5 29
2014 Information technology 21 28 19 9 3 7 14 61 15 58
2014 Other services to the public 6 35 22 12 3 5 17 54 19 42
2014 None of the above 26 27 14 9 8 3 13 63 20 160

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 30 14 10 0 0 0 76 10 54
2017 Federal regulators 43 36 7 9 3 2 0 81 12 332
2017 Compliance, inspection and enforcement 26 40 15 13 4 1 0 67 17 225
2017 Communications or public affairs 32 41 8 8 8 3 0 75 16 103
2017 Access to information and privacy 39 33 5 5 6 11 0 81 13 18
2017 Security 11 31 38 10 10 0 0 42 20 19
2017 Science and technology 37 38 10 9 4 2 1 76 14 1584
2017 Library services 40 44 8 8 0 0 0 84 8 12
2017 Administration and operations 33 37 14 8 6 2 0 72 14 392
2017 Human resources 44 35 13 5 3 0 0 79 8 187
2017 Financial management 36 36 12 8 6 1 2 74 14 126
2017 Procurement 29 10 0 51 10 0 0 39 61 10
2017 Real property 27 32 2 20 12 2 5 64 34 41
2017 Materiel management 16 36 6 35 6 0 0 52 41 14
2017 Information management 47 35 7 8 2 1 0 83 10 96
2017 Information technology 36 38 13 6 5 1 2 76 11 207
2017 Internal audit 36 50 8 0 7 0 0 86 7 14
2017 Evaluation 40 33 6 17 0 4 0 76 18 35
2017 Data sciences 34 30 12 13 6 3 1 68 20 137
2017 Policy 47 34 8 7 1 2 1 84 8 397
2017 Project management 43 34 12 6 6 1 0 77 11 142
2017 Other services to the public 35 42 7 6 7 1 2 80 13 87
2017 None of the above 35 32 12 10 8 2 1 69 19 268
2014 Client contact centre 33 46 10 9 1 2 0 80 10 68
2014 Federal regulators 40 40 8 8 3 1 0 81 11 457
2014 Compliance, inspection and enforcement 28 40 10 14 7 2 1 69 21 247
2014 Communications or public affairs 38 40 6 12 1 2 1 81 14 117
2014 Access to information and privacy 26 41 24 5 5 0 0 66 10 18
2014 Security 19 67 5 9 0 0 0 86 9 21
2014 Science and technology 37 42 9 8 2 1 1 80 11 1646
2014 Library services 58 34 0 0 0 0 8 100 0 12
2014 Legal services 35 36 8 6 14 0 0 72 20 14
2014 Administration and operations 35 41 11 8 2 2 1 78 11 513
2014 Human resources 39 43 7 6 3 1 0 83 10 180
2014 Financial management 37 42 10 7 1 1 2 82 8 174
2014 Procurement 26 32 12 24 0 6 0 61 26 16
2014 Real property 24 44 6 15 7 3 0 70 23 33
2014 Materiel management 39 12 15 23 0 11 0 58 25 20
2014 Information management 37 33 12 10 0 3 5 75 11 110
2014 Information technology 27 40 13 9 5 2 4 72 15 225
2014 Internal audit 29 46 12 13 0 0 0 76 13 17
2014 Evaluation 49 39 3 3 3 5 0 92 6 36
2014 Other services to the public 34 42 9 10 4 2 0 77 15 163
2014 None of the above 38 38 8 8 5 2 1 79 13 489

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 28 14 9 6 3 2 70 15 55
2017 Federal regulators 32 30 11 10 4 12 1 71 17 331
2017 Compliance, inspection and enforcement 21 32 16 11 9 12 0 60 22 225
2017 Communications or public affairs 19 32 18 11 8 13 0 58 21 103
2017 Access to information and privacy 38 28 5 0 13 16 0 78 15 18
2017 Security 4 38 27 15 10 0 5 45 27 19
2017 Science and technology 29 32 12 10 6 10 1 69 18 1581
2017 Library services 48 33 0 0 8 10 0 91 9 12
2017 Administration and operations 27 33 14 11 6 8 2 66 18 392
2017 Human resources 37 34 12 5 7 6 1 75 12 188
2017 Financial management 36 30 12 6 8 4 4 71 16 126
2017 Procurement 20 19 10 30 20 0 0 39 51 10
2017 Real property 22 36 7 9 13 5 7 67 26 41
2017 Materiel management 16 24 6 36 6 11 0 45 48 14
2017 Information management 38 31 4 4 5 13 4 84 12 97
2017 Information technology 33 23 15 4 9 13 3 67 16 207
2017 Internal audit 14 41 8 8 14 16 0 65 26 14
2017 Evaluation 23 28 14 8 14 12 0 59 25 35
2017 Data sciences 25 28 12 15 6 14 1 61 25 137
2017 Policy 40 26 10 8 3 12 1 76 12 396
2017 Project management 39 28 15 5 8 5 0 70 14 143
2017 Other services to the public 33 28 14 7 10 6 1 67 19 87
2017 None of the above 28 28 12 12 9 9 2 63 23 268
2014 Client contact centre 26 35 19 9 1 8 2 68 11 68
2014 Federal regulators 37 30 13 6 6 7 1 72 14 457
2014 Compliance, inspection and enforcement 25 29 11 14 11 9 1 60 27 247
2014 Communications or public affairs 32 21 19 13 2 9 4 61 17 117
2014 Access to information and privacy 30 18 17 24 5 6 0 51 31 18
2014 Security 33 47 10 0 10 0 0 80 10 21
2014 Science and technology 32 34 12 9 5 7 1 72 15 1646
2014 Library services 58 27 8 0 0 0 8 92 0 12
2014 Legal services 29 15 5 13 16 21 0 56 37 14
2014 Administration and operations 34 30 12 9 6 8 1 70 16 513
2014 Human resources 32 30 13 11 8 6 0 66 20 180
2014 Financial management 33 32 17 5 6 5 1 70 12 174
2014 Procurement 25 19 25 11 13 6 0 47 26 16
2014 Real property 24 34 14 12 10 3 4 61 23 33
2014 Materiel management 31 24 26 0 0 19 0 68 0 20
2014 Information management 31 29 20 5 1 11 3 70 6 110
2014 Information technology 25 26 20 8 7 10 4 60 17 225
2014 Internal audit 35 17 17 12 13 6 0 56 26 17
2014 Evaluation 29 28 6 0 5 29 3 84 8 36
2014 Other services to the public 30 34 11 10 7 7 1 70 18 164
2014 None of the above 35 25 10 12 7 10 2 68 21 489

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 41 10 8 2 0 0 80 10 55
2017 Federal regulators 29 46 11 10 4 0 0 75 14 332
2017 Compliance, inspection and enforcement 26 46 11 11 5 0 0 72 17 226
2017 Communications or public affairs 20 44 17 10 8 2 0 64 18 103
2017 Access to information and privacy 28 61 11 0 0 0 0 89 0 18
2017 Security 11 32 11 32 15 0 0 42 47 19
2017 Science and technology 29 44 11 12 4 0 0 73 16 1584
2017 Library services 8 58 10 16 8 0 0 66 24 12
2017 Administration and operations 38 37 12 10 4 0 0 75 14 391
2017 Human resources 44 39 7 7 2 0 0 83 10 188
2017 Financial management 37 45 4 9 5 0 0 82 14 126
2017 Procurement 19 41 20 20 0 0 0 59 20 10
2017 Real property 33 31 19 14 2 0 0 64 17 41
2017 Materiel management 57 32 0 0 11 0 0 89 11 14
2017 Information management 38 37 10 10 4 0 0 75 14 97
2017 Information technology 27 33 15 18 6 1 0 61 24 206
2017 Internal audit 43 49 7 0 0 0 0 93 0 14
2017 Evaluation 24 49 9 15 3 0 0 73 18 35
2017 Data sciences 26 37 19 10 7 0 1 63 18 137
2017 Policy 28 47 10 11 4 0 1 75 15 397
2017 Project management 25 40 13 18 4 0 0 64 22 143
2017 Other services to the public 33 37 12 11 7 0 0 70 19 87
2017 None of the above 23 41 16 12 7 0 1 65 19 268
2014 Client contact centre 35 39 16 9 1 0 0 74 10 68
2014 Federal regulators 27 45 9 14 5 0 0 72 18 457
2014 Compliance, inspection and enforcement 29 41 10 14 6 0 0 70 20 246
2014 Communications or public affairs 17 50 12 14 5 0 1 68 20 117
2014 Access to information and privacy 25 43 12 16 5 0 0 67 21 18
2014 Security 25 56 9 10 0 0 0 80 10 21
2014 Science and technology 26 43 13 13 4 0 0 70 17 1649
2014 Library services 17 61 15 8 0 0 0 77 8 12
2014 Legal services 50 21 22 0 8 0 0 71 8 14
2014 Administration and operations 33 40 11 12 4 0 0 73 16 513
2014 Human resources 40 32 9 14 4 0 1 72 19 180
2014 Financial management 35 44 13 7 1 0 0 79 8 173
2014 Procurement 19 32 13 25 11 0 0 51 36 16
2014 Real property 37 24 20 12 7 0 0 61 19 33
2014 Materiel management 19 35 9 21 11 0 3 57 34 20
2014 Information management 33 34 14 13 5 1 0 68 18 110
2014 Information technology 17 41 17 15 8 0 1 59 24 225
2014 Internal audit 41 34 12 13 0 0 0 75 13 17
2014 Evaluation 34 38 3 20 6 0 0 72 25 36
2014 Other services to the public 27 47 13 9 4 0 1 74 13 164
2014 None of the above 29 44 10 12 5 0 0 73 17 489

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 28 10 5 5 0 0 80 10 55
2017 Federal regulators 42 42 7 5 3 0 0 85 8 331
2017 Compliance, inspection and enforcement 40 42 9 6 3 0 0 82 8 225
2017 Communications or public affairs 44 38 3 10 5 0 0 82 15 103
2017 Access to information and privacy 44 33 5 17 0 0 0 77 17 18
2017 Security 21 63 11 0 5 0 0 84 5 19
2017 Science and technology 52 38 5 3 1 0 0 91 5 1580
2017 Library services 57 33 10 0 0 0 0 90 0 12
2017 Administration and operations 37 42 11 7 4 0 0 79 10 391
2017 Human resources 46 41 5 7 1 0 0 87 8 189
2017 Financial management 38 42 10 8 2 0 0 80 11 126
2017 Procurement 19 61 10 10 0 0 0 80 10 10
2017 Real property 50 21 16 11 2 0 0 71 13 41
2017 Materiel management 47 29 18 6 0 0 0 76 6 14
2017 Information management 50 32 12 5 1 0 0 82 6 97
2017 Information technology 45 38 9 6 1 0 0 84 7 207
2017 Internal audit 49 36 0 14 0 0 0 86 14 14
2017 Evaluation 28 45 17 10 0 0 0 73 10 35
2017 Data sciences 41 41 10 7 1 0 0 83 8 137
2017 Policy 50 36 6 5 3 0 0 87 7 397
2017 Project management 37 45 8 7 3 0 0 81 10 143
2017 Other services to the public 43 45 5 4 1 0 1 89 6 87
2017 None of the above 44 38 8 5 4 0 0 83 9 268
2014 Client contact centre 33 45 15 4 3 0 0 78 7 68
2014 Federal regulators 38 43 9 8 2 0 0 81 10 457
2014 Compliance, inspection and enforcement 41 42 7 7 1 0 0 84 9 247
2014 Communications or public affairs 39 34 14 8 5 0 0 73 13 117
2014 Access to information and privacy 32 28 29 11 0 0 0 61 11 18
2014 Security 57 33 6 5 0 0 0 90 5 21
2014 Science and technology 51 38 5 4 1 0 0 89 5 1648
2014 Library services 64 24 0 0 11 0 0 89 11 12
2014 Legal services 49 35 8 0 8 0 0 84 8 14
2014 Administration and operations 30 44 15 8 4 0 0 74 12 513
2014 Human resources 40 42 9 7 2 0 0 82 9 180
2014 Financial management 34 48 11 6 1 1 0 82 6 174
2014 Procurement 12 43 19 13 13 0 0 55 26 16
2014 Real property 45 33 15 7 0 0 0 78 7 33
2014 Materiel management 27 54 4 10 3 0 0 82 14 20
2014 Information management 40 40 13 6 1 0 0 80 7 110
2014 Information technology 35 46 9 8 2 0 0 81 10 224
2014 Internal audit 40 41 0 13 6 0 0 81 19 17
2014 Evaluation 54 35 11 0 0 0 0 89 0 36
2014 Other services to the public 44 41 10 3 3 0 0 84 5 164
2014 None of the above 41 39 10 7 3 0 0 80 10 489

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 31 10 5 2 0 0 83 7 55
2017 Federal regulators 45 42 6 4 3 0 0 87 7 331
2017 Compliance, inspection and enforcement 41 43 7 6 2 0 0 84 9 225
2017 Communications or public affairs 51 32 6 9 2 0 0 83 11 103
2017 Access to information and privacy 66 34 0 0 0 0 0 100 0 18
2017 Security 42 37 16 5 0 0 0 79 5 19
2017 Science and technology 54 36 4 4 1 0 0 90 6 1577
2017 Library services 62 27 11 0 0 0 0 89 0 11
2017 Administration and operations 44 36 9 7 4 0 0 81 10 391
2017 Human resources 53 40 3 3 2 0 0 93 5 189
2017 Financial management 45 40 5 8 3 0 0 85 11 126
2017 Procurement 20 70 10 0 0 0 0 90 0 10
2017 Real property 56 27 9 9 0 0 0 82 9 41
2017 Materiel management 63 19 18 0 0 0 0 82 0 14
2017 Information management 50 29 10 8 2 1 0 80 10 97
2017 Information technology 51 36 6 5 0 0 0 88 6 207
2017 Internal audit 57 22 0 22 0 0 0 78 22 14
2017 Evaluation 37 40 11 6 5 0 0 77 12 35
2017 Data sciences 38 49 6 6 2 0 0 86 7 137
2017 Policy 51 36 8 4 2 0 0 87 6 397
2017 Project management 39 44 7 7 1 1 0 84 9 143
2017 Other services to the public 48 43 5 1 1 0 1 93 2 86
2017 None of the above 49 36 4 8 3 0 0 85 11 267
2014 Client contact centre 48 38 7 5 1 0 0 86 6 68
2014 Federal regulators 44 41 7 5 2 0 0 85 8 457
2014 Compliance, inspection and enforcement 43 41 8 6 2 0 0 84 7 247
2014 Communications or public affairs 45 40 7 7 1 0 0 85 8 117
2014 Access to information and privacy 37 46 17 0 0 0 0 83 0 18
2014 Security 61 24 5 10 0 0 0 85 10 21
2014 Science and technology 52 37 5 4 1 0 0 90 6 1648
2014 Library services 64 24 0 0 11 0 0 89 11 12
2014 Legal services 47 31 14 0 8 0 0 79 8 14
2014 Administration and operations 40 39 9 9 3 0 0 79 12 513
2014 Human resources 48 41 4 4 2 0 0 89 6 180
2014 Financial management 42 44 5 8 1 0 0 86 9 174
2014 Procurement 19 56 6 19 0 0 0 74 19 16
2014 Real property 41 46 3 10 0 0 0 87 10 33
2014 Materiel management 23 63 10 0 3 0 0 86 3 20
2014 Information management 40 43 10 7 1 0 0 82 8 110
2014 Information technology 41 42 10 5 2 0 0 82 7 225
2014 Internal audit 46 47 0 6 0 0 0 94 6 17
2014 Evaluation 49 40 6 3 3 0 0 89 6 36
2014 Other services to the public 44 42 6 3 5 0 0 86 8 164
2014 None of the above 44 37 7 9 3 0 0 81 12 489

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 43 16 8 0 3 0 74 9 55
2017 Federal regulators 21 42 12 17 7 1 0 63 24 332
2017 Compliance, inspection and enforcement 19 37 19 13 8 3 1 58 22 225
2017 Communications or public affairs 21 43 10 14 10 2 1 66 24 103
2017 Access to information and privacy 22 39 17 5 6 5 5 67 13 18
2017 Security 5 11 37 31 15 0 0 16 47 19
2017 Science and technology 17 36 16 17 10 3 1 55 28 1581
2017 Library services 16 41 0 16 8 18 0 71 29 12
2017 Administration and operations 28 39 15 10 5 2 0 69 15 390
2017 Human resources 41 36 12 4 4 3 0 80 8 188
2017 Financial management 25 50 8 9 8 0 0 75 17 125
2017 Procurement 39 20 10 20 10 0 0 59 30 10
2017 Real property 25 37 11 16 11 0 0 62 27 41
2017 Materiel management 35 25 13 0 16 0 11 68 18 14
2017 Information management 28 35 14 12 6 2 2 66 19 97
2017 Information technology 24 30 16 14 11 3 1 57 26 206
2017 Internal audit 42 52 6 0 0 0 0 94 0 14
2017 Evaluation 18 48 6 20 8 0 0 66 28 35
2017 Data sciences 20 32 19 15 7 6 1 56 24 137
2017 Policy 27 38 13 14 5 3 0 67 19 396
2017 Project management 26 34 17 14 7 3 0 62 21 143
2017 Other services to the public 22 41 13 17 8 0 0 62 25 87
2017 None of the above 16 33 20 16 11 4 0 51 28 267
2014 Client contact centre 25 39 25 5 3 3 0 66 8 68
2014 Federal regulators 16 42 15 16 9 1 1 60 25 457
2014 Compliance, inspection and enforcement 21 35 15 16 11 3 0 57 28 247
2014 Communications or public affairs 22 35 12 17 8 3 3 61 26 117
2014 Access to information and privacy 17 28 34 17 5 0 0 44 22 18
2014 Security 9 48 15 24 0 5 0 60 25 21
2014 Science and technology 18 33 18 17 11 3 0 53 29 1648
2014 Library services 26 23 32 8 0 11 0 55 9 12
2014 Legal services 21 49 22 8 0 0 0 70 8 14
2014 Administration and operations 26 38 16 10 6 3 0 67 16 513
2014 Human resources 29 29 13 18 8 2 1 60 26 180
2014 Financial management 33 37 18 9 2 2 0 71 11 173
2014 Procurement 12 38 19 13 18 0 0 50 30 16
2014 Real property 18 33 15 18 10 6 0 54 30 32
2014 Materiel management 34 15 21 15 9 6 0 52 26 20
2014 Information management 23 38 18 12 7 2 1 62 19 110
2014 Information technology 15 31 25 16 10 3 0 47 27 224
2014 Internal audit 34 35 6 19 0 6 0 74 20 17
2014 Evaluation 28 39 17 6 6 5 0 70 13 36
2014 Other services to the public 17 39 15 18 10 1 0 57 28 164
2014 None of the above 20 35 13 17 11 2 1 57 30 488

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 21 31 15 9 7 2 40 27 53
2017 Federal regulators 17 27 15 21 15 2 3 47 37 331
2017 Compliance, inspection and enforcement 12 24 16 20 22 3 3 39 44 226
2017 Communications or public affairs 21 32 9 17 16 2 3 55 36 103
2017 Access to information and privacy 27 49 11 0 13 0 0 76 13 18
2017 Security 5 20 16 21 38 0 0 25 59 19
2017 Science and technology 16 29 16 17 17 2 3 48 36 1582
2017 Library services 8 32 17 16 16 10 0 45 36 12
2017 Administration and operations 20 30 18 16 12 3 2 52 29 390
2017 Human resources 28 29 14 12 12 2 2 60 26 189
2017 Financial management 17 31 10 16 22 0 4 50 39 126
2017 Procurement 20 29 0 10 41 0 0 49 51 10
2017 Real property 10 21 9 26 29 3 2 32 58 39
2017 Materiel management 11 32 12 19 16 11 0 48 39 14
2017 Information management 24 19 11 15 20 6 5 48 40 97
2017 Information technology 18 21 13 18 20 5 4 43 43 207
2017 Internal audit 28 30 27 0 7 0 7 63 7 14
2017 Evaluation 15 31 17 8 25 0 4 47 35 35
2017 Data sciences 11 30 15 15 17 7 5 46 37 135
2017 Policy 29 29 11 14 10 5 1 62 26 397
2017 Project management 20 32 16 12 17 2 1 54 30 143
2017 Other services to the public 21 37 9 15 15 0 3 60 31 86
2017 None of the above 13 30 15 15 20 3 3 46 38 267
2014 Client contact centre 15 23 28 15 12 4 3 41 30 68
2014 Federal regulators 14 34 12 19 16 3 2 50 38 457
2014 Compliance, inspection and enforcement 14 26 14 18 22 3 3 43 43 246
2014 Communications or public affairs 15 28 10 18 21 2 5 47 42 117
2014 Access to information and privacy 5 46 22 7 21 0 0 51 28 18
2014 Security 9 19 24 14 29 5 0 30 45 21
2014 Science and technology 16 29 15 16 19 3 2 47 37 1648
2014 Library services 26 15 15 23 20 0 0 41 43 12
2014 Legal services 21 42 15 5 16 0 0 64 21 14
2014 Administration and operations 15 28 15 19 17 2 3 46 38 513
2014 Human resources 14 30 12 16 22 2 4 47 41 180
2014 Financial management 18 30 17 16 13 4 2 51 31 174
2014 Procurement 13 12 13 32 30 0 0 25 63 16
2014 Real property 9 18 13 20 26 11 3 30 54 33
2014 Materiel management 14 26 26 6 23 4 0 42 30 20
2014 Information management 13 26 17 16 21 3 2 42 40 110
2014 Information technology 11 23 20 19 22 3 3 36 43 224
2014 Internal audit 23 12 11 17 19 6 12 42 45 17
2014 Evaluation 16 25 17 18 14 5 5 46 35 36
2014 Other services to the public 17 34 13 20 13 2 1 53 34 164
2014 None of the above 17 23 15 20 20 3 3 42 42 489

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 30 19 9 2 0 0 70 11 55
2017 Federal regulators 29 50 11 7 3 0 0 79 10 330
2017 Compliance, inspection and enforcement 21 44 16 15 4 0 0 65 19 226
2017 Communications or public affairs 30 36 12 18 5 0 0 65 23 103
2017 Access to information and privacy 29 49 16 5 0 0 0 78 5 18
2017 Security 16 43 25 16 0 0 0 59 16 19
2017 Science and technology 30 46 10 10 4 0 0 76 14 1575
2017 Library services 40 43 9 8 0 0 0 83 8 12
2017 Administration and operations 33 41 12 10 4 0 0 74 13 390
2017 Human resources 43 35 13 6 3 0 0 78 9 189
2017 Financial management 29 45 12 8 6 0 1 74 14 126
2017 Procurement 59 20 0 10 10 0 0 80 20 10
2017 Real property 39 32 13 11 5 0 0 71 16 41
2017 Materiel management 40 25 29 6 0 0 0 65 6 14
2017 Information management 36 40 13 7 3 0 0 77 11 95
2017 Information technology 33 41 12 7 5 0 0 76 12 204
2017 Internal audit 42 29 22 7 0 0 0 71 7 14
2017 Evaluation 19 60 9 9 3 0 0 80 12 35
2017 Data sciences 24 50 15 8 3 1 0 74 11 137
2017 Policy 36 43 7 9 5 0 0 80 13 397
2017 Project management 30 41 11 13 5 0 0 72 17 143
2017 Other services to the public 25 53 6 11 5 1 0 78 16 87
2017 None of the above 24 45 13 9 9 0 0 69 18 266
2014 Client contact centre 12 54 21 11 1 0 2 66 12 68
2014 Federal regulators 19 50 14 14 4 0 0 68 18 457
2014 Compliance, inspection and enforcement 23 37 13 15 11 0 0 61 26 247
2014 Communications or public affairs 24 41 16 8 8 2 1 67 17 117
2014 Access to information and privacy 16 54 25 5 0 0 0 70 5 18
2014 Security 5 42 24 19 9 0 0 47 29 21
2014 Science and technology 22 45 13 13 6 0 0 68 19 1648
2014 Library services 43 30 15 0 11 0 0 73 11 12
2014 Legal services 6 44 29 14 6 0 0 51 20 14
2014 Administration and operations 27 40 14 13 6 0 1 67 19 513
2014 Human resources 26 39 11 13 10 1 1 66 23 180
2014 Financial management 23 46 16 9 5 0 1 70 14 174
2014 Procurement 19 25 26 19 11 0 0 44 30 16
2014 Real property 30 34 14 12 7 3 0 66 20 33
2014 Materiel management 28 48 3 15 5 0 0 77 20 20
2014 Information management 27 46 10 11 4 0 2 75 15 110
2014 Information technology 22 50 13 10 6 0 0 71 16 225
2014 Internal audit 35 53 6 6 0 0 0 88 6 17
2014 Evaluation 25 53 14 3 6 0 0 77 8 36
2014 Other services to the public 20 49 17 7 8 0 0 68 15 164
2014 None of the above 25 41 12 15 6 0 0 66 22 489

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 38 12 9 3 0 0 76 12 55
2017 Federal regulators 28 42 14 13 4 0 0 70 16 331
2017 Compliance, inspection and enforcement 25 38 22 9 6 0 0 64 15 224
2017 Communications or public affairs 38 28 16 10 6 0 1 67 16 103
2017 Access to information and privacy 40 22 22 11 5 0 0 62 16 18
2017 Security 22 31 21 15 11 0 0 53 25 19
2017 Science and technology 35 37 12 9 5 0 0 73 15 1576
2017 Library services 40 44 0 8 8 0 0 84 16 12
2017 Administration and operations 41 36 9 10 3 0 0 77 13 391
2017 Human resources 51 31 11 5 2 0 0 81 7 189
2017 Financial management 39 34 16 5 5 0 0 73 10 126
2017 Procurement 29 41 10 20 0 0 0 70 20 10
2017 Real property 35 29 20 11 5 0 0 64 16 41
2017 Materiel management 50 32 6 6 5 0 0 82 12 14
2017 Information management 49 26 16 7 3 0 0 75 10 96
2017 Information technology 37 36 13 9 4 1 0 74 13 206
2017 Internal audit 42 44 0 0 14 0 0 86 14 14
2017 Evaluation 22 49 18 9 3 0 0 71 11 35
2017 Data sciences 31 40 13 10 5 0 0 71 16 137
2017 Policy 36 37 12 11 5 0 0 73 15 396
2017 Project management 32 38 16 11 3 0 0 69 14 143
2017 Other services to the public 33 44 7 10 7 0 0 76 17 87
2017 None of the above 27 38 18 9 6 0 2 66 16 266
2014 Client contact centre 22 45 20 10 1 0 2 68 11 68
2014 Federal regulators 27 38 16 12 6 0 0 66 19 457
2014 Compliance, inspection and enforcement 30 29 13 16 11 1 0 60 27 247
2014 Communications or public affairs 26 40 18 10 7 0 0 65 17 117
2014 Access to information and privacy 26 36 13 25 0 0 0 62 25 18
2014 Security 33 28 19 20 0 0 0 61 20 21
2014 Science and technology 33 37 14 10 6 0 0 70 16 1648
2014 Library services 43 30 15 0 11 0 0 73 11 12
2014 Legal services 6 52 21 12 8 0 0 59 20 14
2014 Administration and operations 36 37 13 8 5 0 0 74 13 512
2014 Human resources 37 32 14 9 8 0 0 69 17 180
2014 Financial management 32 39 16 9 4 1 0 71 13 174
2014 Procurement 25 32 13 6 24 0 0 57 30 16
2014 Real property 24 42 16 8 10 0 0 66 18 33
2014 Materiel management 33 39 3 10 14 0 0 72 24 20
2014 Information management 34 36 10 14 6 0 1 71 19 110
2014 Information technology 29 41 17 8 5 0 0 70 13 225
2014 Internal audit 23 66 6 0 6 0 0 89 6 17
2014 Evaluation 31 50 10 6 3 0 0 82 8 36
2014 Other services to the public 29 39 15 10 6 0 0 68 17 163
2014 None of the above 29 35 14 14 8 0 0 64 22 489

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 36 17 3 3 0 0 77 7 55
2017 Federal regulators 27 38 19 11 4 0 1 66 15 331
2017 Compliance, inspection and enforcement 21 39 23 11 6 0 0 59 17 225
2017 Communications or public affairs 29 32 14 18 7 0 0 61 25 103
2017 Access to information and privacy 30 48 17 5 0 0 0 77 5 17
2017 Security 17 22 21 20 21 0 0 39 40 19
2017 Science and technology 27 41 16 11 4 1 1 69 15 1577
2017 Library services 42 32 17 0 8 0 0 75 8 12
2017 Administration and operations 36 36 13 10 5 0 0 72 15 391
2017 Human resources 48 33 9 7 3 0 0 81 10 189
2017 Financial management 39 35 9 13 4 0 0 74 17 126
2017 Procurement 39 41 10 10 0 0 0 80 10 10
2017 Real property 37 33 19 12 0 0 0 69 12 41
2017 Materiel management 40 38 0 12 11 0 0 78 22 14
2017 Information management 34 44 13 5 4 0 0 77 9 96
2017 Information technology 32 37 13 12 4 0 1 70 17 205
2017 Internal audit 34 38 21 0 7 0 0 72 7 14
2017 Evaluation 33 40 9 11 0 4 3 78 12 34
2017 Data sciences 21 39 20 13 4 1 2 62 18 136
2017 Policy 33 41 14 6 4 0 1 75 11 397
2017 Project management 25 37 21 11 6 0 1 62 17 142
2017 Other services to the public 35 34 16 8 8 0 0 69 16 87
2017 None of the above 24 35 19 11 10 0 2 60 21 266
2014 Client contact centre 21 49 19 11 0 0 0 69 11 68
2014 Federal regulators 25 42 17 12 4 1 1 67 16 457
2014 Compliance, inspection and enforcement 22 38 14 17 9 1 0 60 26 247
2014 Communications or public affairs 23 42 18 14 2 1 0 65 16 116
2014 Access to information and privacy 31 34 25 5 6 0 0 65 11 18
2014 Security 23 38 29 5 5 0 0 61 10 21
2014 Science and technology 27 38 18 11 5 0 1 66 16 1646
2014 Library services 43 23 8 8 19 0 0 66 27 12
2014 Legal services 22 51 12 8 6 0 0 73 15 14
2014 Administration and operations 34 43 11 9 3 0 0 77 12 513
2014 Human resources 35 37 13 10 4 0 0 73 14 180
2014 Financial management 32 44 18 4 2 0 0 76 6 174
2014 Procurement 19 30 0 32 19 0 0 49 51 16
2014 Real property 23 38 23 5 10 0 0 62 15 33
2014 Materiel management 39 25 12 10 15 0 0 64 24 20
2014 Information management 31 40 14 10 3 0 2 73 13 110
2014 Information technology 25 41 17 9 7 1 0 67 16 225
2014 Internal audit 40 48 6 0 6 0 0 88 6 17
2014 Evaluation 28 47 13 6 3 0 3 78 8 36
2014 Other services to the public 23 45 12 11 7 1 1 70 18 164
2014 None of the above 27 38 16 11 7 0 1 65 19 488

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 45 16 9 4 2 0 70 13 54
2017 Federal regulators 14 45 25 9 4 3 0 61 13 330
2017 Compliance, inspection and enforcement 16 42 20 14 4 5 0 60 19 226
2017 Communications or public affairs 21 37 23 9 6 4 0 61 15 103
2017 Access to information and privacy 11 56 16 11 6 0 0 67 17 18
2017 Security 5 47 27 16 5 0 0 52 21 19
2017 Science and technology 16 42 21 12 5 3 1 60 18 1582
2017 Library services 16 24 35 8 16 0 0 40 24 12
2017 Administration and operations 22 40 20 10 4 4 1 64 15 390
2017 Human resources 32 41 16 6 3 2 0 75 9 189
2017 Financial management 17 44 22 9 2 5 1 65 12 126
2017 Procurement 39 10 20 20 10 0 0 49 30 10
2017 Real property 23 49 13 13 2 0 0 71 15 41
2017 Materiel management 27 38 17 6 5 6 0 69 12 14
2017 Information management 22 38 16 12 5 5 1 64 19 97
2017 Information technology 22 31 24 8 7 7 1 58 16 206
2017 Internal audit 15 57 15 0 7 6 0 77 7 14
2017 Evaluation 17 37 31 9 3 3 0 56 12 35
2017 Data sciences 15 40 25 11 4 4 0 57 16 136
2017 Policy 23 43 16 12 4 3 0 68 16 396
2017 Project management 19 44 23 8 4 1 0 64 13 143
2017 Other services to the public 18 38 17 20 5 2 0 57 26 86
2017 None of the above 15 39 21 14 4 6 1 58 20 268

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 25 14 2 0 0 2 84 2 54
2017 Federal regulators 41 37 13 6 2 1 0 79 8 331
2017 Compliance, inspection and enforcement 41 35 13 8 2 1 1 77 10 225
2017 Communications or public affairs 30 27 12 17 14 0 0 57 31 103
2017 Access to information and privacy 51 22 16 5 6 0 0 72 12 18
2017 Security 39 31 21 0 9 0 0 70 9 19
2017 Science and technology 43 35 10 7 3 1 0 79 11 1578
2017 Library services 56 27 8 0 8 0 0 84 8 12
2017 Administration and operations 44 34 10 6 5 0 0 79 11 391
2017 Human resources 65 26 3 3 3 0 0 91 6 189
2017 Financial management 49 34 6 6 5 1 0 83 10 126
2017 Procurement 39 30 10 20 0 0 0 70 20 10
2017 Real property 58 33 4 4 0 0 0 91 4 41
2017 Materiel management 51 19 17 6 6 0 0 70 13 14
2017 Information management 60 28 8 3 1 0 0 88 4 96
2017 Information technology 50 32 11 2 2 0 2 84 4 207
2017 Internal audit 27 58 15 0 0 0 0 85 0 14
2017 Evaluation 45 40 3 3 9 0 0 85 12 35
2017 Data sciences 37 39 12 6 4 2 1 77 10 137
2017 Policy 42 34 8 11 4 0 0 77 15 397
2017 Project management 44 34 10 5 6 1 0 79 11 143
2017 Other services to the public 33 33 18 11 6 0 0 65 17 87
2017 None of the above 33 38 12 9 7 0 2 72 16 268
2014 Client contact centre 31 30 26 7 2 0 4 64 9 68
2014 Federal regulators 37 34 13 11 4 0 0 71 16 457
2014 Compliance, inspection and enforcement 38 32 13 7 8 1 0 71 15 247
2014 Communications or public affairs 32 39 10 8 10 1 0 72 19 117
2014 Access to information and privacy 26 28 36 5 6 0 0 54 11 18
2014 Security 47 38 5 5 5 0 0 85 10 21
2014 Science and technology 39 33 13 9 5 1 0 73 14 1647
2014 Library services 50 42 0 0 8 0 0 92 8 12
2014 Legal services 25 61 6 0 8 0 0 86 8 14
2014 Administration and operations 43 34 11 7 4 0 1 77 12 512
2014 Human resources 55 34 3 5 2 0 1 90 7 180
2014 Financial management 48 37 10 4 1 0 0 85 5 174
2014 Procurement 32 26 19 12 11 0 0 57 24 16
2014 Real property 40 41 4 11 4 0 0 81 15 33
2014 Materiel management 32 40 0 22 5 0 0 72 28 20
2014 Information management 43 34 8 8 5 0 2 78 13 110
2014 Information technology 40 34 15 6 1 2 2 77 8 224
2014 Internal audit 47 29 18 6 0 0 0 76 6 17
2014 Evaluation 37 31 13 11 3 3 2 72 14 36
2014 Other services to the public 34 36 13 11 6 1 0 70 17 164
2014 None of the above 35 32 13 12 7 0 1 68 19 489

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 22 17 10 5 2 7 65 17 55
2017 Federal regulators 28 28 9 12 13 2 9 63 27 331
2017 Compliance, inspection and enforcement 35 31 9 14 5 1 5 70 21 224
2017 Communications or public affairs 34 27 10 10 12 2 5 66 24 103
2017 Access to information and privacy 60 12 6 0 5 0 16 86 6 18
2017 Security 11 21 5 10 36 11 5 38 55 19
2017 Science and technology 26 21 10 15 13 2 12 55 33 1579
2017 Library services 24 17 10 8 24 0 16 50 38 12
2017 Administration and operations 31 28 11 10 9 2 10 67 21 391
2017 Human resources 45 18 11 7 6 1 12 72 15 189
2017 Financial management 29 26 11 7 11 3 13 65 21 126
2017 Procurement 19 10 10 51 0 0 10 32 56 10
2017 Real property 37 25 4 7 12 4 11 73 22 41
2017 Materiel management 12 0 30 6 12 0 41 19 30 14
2017 Information management 20 21 12 8 10 2 27 58 26 97
2017 Information technology 26 19 15 10 13 2 15 54 27 207
2017 Internal audit 15 0 15 29 28 0 13 17 65 14
2017 Evaluation 27 19 3 20 19 0 12 53 44 35
2017 Data sciences 20 22 10 17 19 3 9 48 41 137
2017 Policy 21 25 12 16 12 3 11 53 33 396
2017 Project management 24 26 15 18 11 1 6 53 31 143
2017 Other services to the public 38 22 7 13 8 1 11 68 24 87
2017 None of the above 27 21 6 17 18 2 10 54 39 268
2014 Client contact centre 34 26 14 10 2 0 16 70 14 68
2014 Federal regulators 23 22 10 16 16 2 10 51 37 457
2014 Compliance, inspection and enforcement 30 26 10 17 11 1 6 59 29 247
2014 Communications or public affairs 30 26 10 9 7 3 14 68 19 117
2014 Access to information and privacy 25 24 18 5 23 0 6 51 30 18
2014 Security 15 20 19 19 18 0 10 38 41 21
2014 Science and technology 28 22 9 14 15 3 9 57 33 1648
2014 Library services 15 17 0 0 23 0 45 58 42 12
2014 Legal services 13 37 29 14 0 0 6 53 15 14
2014 Administration and operations 29 25 13 11 9 2 12 63 22 513
2014 Human resources 28 22 11 8 10 2 19 63 23 180
2014 Financial management 30 36 12 7 3 3 10 76 11 174
2014 Procurement 19 32 13 19 18 0 0 51 36 16
2014 Real property 32 16 15 14 11 0 12 55 29 33
2014 Materiel management 17 32 11 7 21 6 7 56 32 20
2014 Information management 19 18 9 19 13 6 17 47 41 109
2014 Information technology 21 16 13 15 13 3 19 48 36 225
2014 Internal audit 30 17 12 6 6 0 29 66 17 17
2014 Evaluation 6 28 6 17 19 8 16 45 47 36
2014 Other services to the public 39 23 8 11 12 1 6 67 24 164
2014 None of the above 21 23 11 15 15 3 11 51 36 489

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 28 17 5 1 0 0 77 7 55
2017 Federal regulators 30 40 15 8 7 0 0 70 15 332
2017 Compliance, inspection and enforcement 26 36 22 8 5 1 1 64 13 226
2017 Communications or public affairs 43 22 20 6 8 0 0 65 14 103
2017 Access to information and privacy 29 39 11 16 0 5 0 72 17 18
2017 Security 27 27 31 0 9 0 5 57 10 19
2017 Science and technology 32 37 17 7 4 0 1 71 12 1583
2017 Library services 40 24 35 0 0 0 0 65 0 12
2017 Administration and operations 34 41 16 5 4 0 1 75 8 391
2017 Human resources 27 40 20 7 5 0 1 68 11 189
2017 Financial management 36 39 14 7 4 1 0 75 11 126
2017 Procurement 19 30 41 10 0 0 0 49 10 10
2017 Real property 21 44 25 2 2 0 5 69 5 41
2017 Materiel management 25 53 0 10 0 0 11 88 12 14
2017 Information management 40 37 10 3 7 1 1 79 11 97
2017 Information technology 43 32 14 7 1 2 2 78 8 207
2017 Internal audit 21 50 21 0 8 0 0 71 8 14
2017 Evaluation 44 31 17 6 3 0 0 74 9 35
2017 Data sciences 31 42 17 5 4 0 2 74 9 137
2017 Policy 28 38 18 9 6 0 0 67 16 397
2017 Project management 24 38 24 9 4 1 0 63 13 143
2017 Other services to the public 53 23 7 7 9 1 0 77 16 87
2017 None of the above 34 30 18 8 9 0 1 64 17 268
2014 Client contact centre 45 31 17 6 1 0 0 76 7 68
2014 Federal regulators 27 34 22 10 7 0 0 61 17 457
2014 Compliance, inspection and enforcement 25 38 23 10 3 0 0 63 13 247
2014 Communications or public affairs 34 28 22 9 6 0 0 62 15 117
2014 Access to information and privacy 27 50 13 5 6 0 0 76 11 18
2014 Security 24 37 15 14 5 0 5 65 19 21
2014 Science and technology 28 36 20 9 6 0 1 65 15 1647
2014 Library services 15 62 15 8 0 0 0 77 8 12
2014 Legal services 34 21 23 8 14 0 0 55 21 14
2014 Administration and operations 39 35 16 7 4 0 0 73 11 513
2014 Human resources 31 42 18 4 4 0 0 74 8 179
2014 Financial management 39 39 14 4 3 0 0 78 8 174
2014 Procurement 6 38 19 18 19 0 0 44 36 16
2014 Real property 26 37 11 16 10 0 0 64 25 33
2014 Materiel management 24 45 21 10 0 0 0 69 10 20
2014 Information management 39 40 11 8 3 0 0 79 10 110
2014 Information technology 35 39 16 5 4 0 2 75 9 225
2014 Internal audit 42 41 12 0 6 0 0 83 6 17
2014 Evaluation 39 47 6 8 0 0 0 86 8 36
2014 Other services to the public 35 32 19 9 4 0 0 68 13 164
2014 None of the above 29 36 16 11 8 0 0 65 19 489

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 29 12 4 2 1 4 82 5 55
2017 Federal regulators 54 28 6 4 3 2 2 86 8 332
2017 Compliance, inspection and enforcement 51 30 4 5 6 2 2 84 12 225
2017 Communications or public affairs 48 25 9 4 6 3 6 80 10 103
2017 Access to information and privacy 12 27 12 16 6 11 16 53 31 18
2017 Security 43 21 21 9 0 5 0 68 10 19
2017 Science and technology 54 26 6 5 3 3 5 86 8 1580
2017 Library services 75 8 9 0 0 8 0 90 0 12
2017 Administration and operations 48 24 8 7 5 5 3 78 13 391
2017 Human resources 74 17 2 5 1 0 1 92 6 188
2017 Financial management 53 28 6 4 4 1 4 85 8 126
2017 Procurement 29 20 30 20 0 0 0 49 20 10
2017 Real property 52 28 9 4 0 0 7 86 5 41
2017 Materiel management 45 19 17 6 6 0 6 68 14 14
2017 Information management 71 18 4 0 1 2 4 94 1 97
2017 Information technology 58 23 4 4 5 2 4 86 10 206
2017 Internal audit 37 14 7 14 0 14 14 70 20 14
2017 Evaluation 54 31 5 3 3 4 0 88 7 35
2017 Data sciences 57 26 5 6 3 2 2 86 9 137
2017 Policy 46 23 8 8 4 8 3 78 14 395
2017 Project management 58 29 5 2 3 1 3 90 5 143
2017 Other services to the public 49 25 9 4 5 0 8 81 10 87
2017 None of the above 46 28 9 4 4 4 5 82 9 268
2014 Client contact centre 37 31 13 3 6 5 6 76 10 68
2014 Federal regulators 49 26 7 4 4 5 5 83 9 457
2014 Compliance, inspection and enforcement 48 26 7 7 7 2 4 78 14 247
2014 Communications or public affairs 40 29 10 4 4 6 6 79 10 117
2014 Access to information and privacy 12 46 12 0 15 0 15 69 17 18
2014 Security 38 20 5 9 5 5 19 75 18 21
2014 Science and technology 51 27 7 4 3 3 6 84 8 1648
2014 Library services 41 51 0 8 0 0 0 92 8 12
2014 Legal services 35 50 15 0 0 0 0 85 0 14
2014 Administration and operations 46 23 9 6 6 4 6 77 13 513
2014 Human resources 65 21 2 3 3 2 3 91 6 180
2014 Financial management 54 26 10 5 2 1 2 82 7 174
2014 Procurement 63 6 11 6 0 13 0 80 7 16
2014 Real property 38 40 10 0 7 3 2 82 7 33
2014 Materiel management 40 16 10 6 11 0 17 67 21 20
2014 Information management 56 26 6 2 4 2 4 88 6 110
2014 Information technology 57 25 7 4 3 2 1 85 8 225
2014 Internal audit 47 42 0 6 0 0 6 94 6 17
2014 Evaluation 50 24 3 0 8 10 6 87 10 36
2014 Other services to the public 48 23 12 2 6 2 6 78 9 164
2014 None of the above 42 25 7 9 5 6 6 77 16 488

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 32 48 20 55
2017 Federal regulators 30 33 38 332
2017 Compliance, inspection and enforcement 27 34 40 226
2017 Communications or public affairs 37 27 36 103
2017 Access to information and privacy 29 50 22 18
2017 Security 46 16 37 19
2017 Science and technology 21 50 29 1581
2017 Library services 34 48 17 12
2017 Administration and operations 26 39 35 392
2017 Human resources 30 41 29 187
2017 Financial management 35 29 36 126
2017 Procurement 41 29 30 10
2017 Real property 30 51 19 41
2017 Materiel management 40 22 38 14
2017 Information management 24 39 36 97
2017 Information technology 20 41 39 207
2017 Internal audit 22 29 50 14
2017 Evaluation 41 34 25 35
2017 Data sciences 27 41 32 137
2017 Policy 41 23 37 396
2017 Project management 32 34 33 143
2017 Other services to the public 23 49 28 87
2017 None of the above 26 34 40 268
2014 Client contact centre 34 35 31 68
2014 Federal regulators 33 32 35 457
2014 Compliance, inspection and enforcement 27 39 34 246
2014 Communications or public affairs 40 20 40 117
2014 Access to information and privacy 34 49 18 18
2014 Security 24 28 48 21
2014 Science and technology 18 52 30 1648
2014 Library services 8 30 62 12
2014 Legal services 20 28 53 14
2014 Administration and operations 29 36 36 513
2014 Human resources 44 31 25 180
2014 Financial management 22 39 39 174
2014 Procurement 38 19 43 16
2014 Real property 27 39 34 33
2014 Materiel management 33 30 37 20
2014 Information management 26 32 42 110
2014 Information technology 20 44 36 225
2014 Internal audit 43 40 17 17
2014 Evaluation 27 36 37 35
2014 Other services to the public 24 46 31 164
2014 None of the above 35 34 30 488

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Client contact centre 22 26 11 6 35 0 17
2017 Federal regulators 14 40 29 6 7 4 97
2017 Compliance, inspection and enforcement 14 14 36 7 26 3 58
2017 Communications or public affairs 10 25 37 0 23 5 37
2017 Science and technology 24 23 15 8 26 4 316
2017 Administration and operations 20 29 38 1 7 5 104
2017 Human resources 13 38 28 5 11 6 57
2017 Financial management 18 25 31 0 9 16 44
2017 Real property 8 14 59 0 9 9 13
2017 Information management 17 26 29 5 20 4 23
2017 Information technology 15 23 18 12 32 0 41
2017 Evaluation 20 7 42 0 19 13 14
2017 Data sciences 12 32 17 8 29 2 36
2017 Policy 4 30 45 4 14 4 160
2017 Project management 9 32 36 11 10 2 46
2017 Other services to the public 16 19 13 15 23 15 20
2017 None of the above 19 17 26 11 17 9 71
2014 Client contact centre 38 25 20 4 9999 13 23
2014 Federal regulators 6 34 34 15 9999 11 149
2014 Compliance, inspection and enforcement 9 13 44 23 9999 11 70
2014 Communications or public affairs 4 21 55 7 9999 13 47
2014 Science and technology 24 27 16 12 9999 22 309
2014 Administration and operations 7 37 41 4 9999 10 147
2014 Human resources 13 29 33 6 9999 19 78
2014 Financial management 10 47 31 7 9999 5 39
2014 Information management 14 35 23 6 9999 22 30
2014 Information technology 18 14 39 9 9999 20 46
2014 Evaluation 10 41 10 11 9999 28 10
2014 Other services to the public 13 21 23 20 9999 24 41
2014 None of the above 9 32 36 9 9999 14 177
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 32 20 3 0 0 2 76 3 55
2017 Federal regulators 43 44 5 5 3 1 0 87 8 332
2017 Compliance, inspection and enforcement 27 40 17 10 6 0 0 67 16 225
2017 Communications or public affairs 35 35 19 5 6 0 0 70 11 101
2017 Access to information and privacy 56 28 5 5 0 5 0 89 6 18
2017 Security 15 48 5 21 11 0 0 63 32 19
2017 Science and technology 41 43 7 6 2 0 0 85 8 1583
2017 Library services 40 41 0 0 8 10 0 91 9 12
2017 Administration and operations 39 42 11 7 2 0 0 81 9 388
2017 Human resources 47 43 6 4 1 0 0 90 5 189
2017 Financial management 43 40 10 6 2 0 0 83 7 124
2017 Procurement 59 20 10 10 0 0 0 80 10 10
2017 Real property 31 48 8 10 2 0 0 79 12 41
2017 Materiel management 52 24 6 6 11 0 0 76 17 14
2017 Information management 49 34 13 3 1 0 0 83 4 97
2017 Information technology 42 40 10 4 2 1 0 84 6 207
2017 Internal audit 57 29 0 7 7 0 0 86 14 14
2017 Evaluation 42 46 12 0 0 0 0 88 0 35
2017 Data sciences 35 46 10 8 1 0 0 81 10 137
2017 Policy 49 37 7 5 2 0 0 87 7 395
2017 Project management 37 45 8 7 3 0 0 82 10 143
2017 Other services to the public 43 37 10 9 1 0 0 80 10 87
2017 None of the above 34 43 11 6 5 0 1 79 10 268
2014 Client contact centre 28 42 27 1 0 0 2 71 1 68
2014 Federal regulators 38 42 9 7 4 0 0 81 10 457
2014 Compliance, inspection and enforcement 32 38 14 11 5 1 0 70 16 246
2014 Communications or public affairs 27 51 10 7 5 0 0 77 12 117
2014 Access to information and privacy 26 62 13 0 0 0 0 87 0 18
2014 Security 29 48 19 0 5 0 0 77 5 21
2014 Science and technology 39 42 10 6 2 0 0 81 8 1649
2014 Library services 34 46 9 0 11 0 0 80 11 12
2014 Legal services 26 57 8 8 0 0 0 84 8 14
2014 Administration and operations 36 45 11 5 3 0 0 81 8 512
2014 Human resources 44 41 6 4 3 2 0 86 7 179
2014 Financial management 38 44 12 4 2 1 0 82 6 174
2014 Procurement 25 38 13 19 5 0 0 63 24 16
2014 Real property 39 31 17 7 7 0 0 69 14 33
2014 Materiel management 30 59 11 0 0 0 0 89 0 20
2014 Information management 45 40 9 3 1 1 0 87 4 109
2014 Information technology 35 43 13 5 3 1 0 78 8 225
2014 Internal audit 41 52 0 7 0 0 0 93 7 17
2014 Evaluation 42 48 8 0 0 2 0 91 0 36
2014 Other services to the public 42 38 8 8 4 1 0 80 12 164
2014 None of the above 37 38 12 8 4 0 0 75 13 489

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 47 16 5 3 5 0 74 9 55
2017 Federal regulators 18 48 18 11 3 2 0 67 15 332
2017 Compliance, inspection and enforcement 16 38 25 14 4 3 1 55 19 225
2017 Communications or public affairs 15 40 14 19 10 1 0 56 30 103
2017 Access to information and privacy 44 44 12 0 0 0 0 88 0 18
2017 Security 21 31 16 22 11 0 0 52 32 19
2017 Science and technology 17 44 19 13 5 2 0 62 18 1578
2017 Library services 32 8 33 8 8 10 0 45 18 12
2017 Administration and operations 26 42 20 7 4 1 0 69 12 389
2017 Human resources 37 43 13 4 3 1 0 80 7 189
2017 Financial management 25 50 13 5 3 3 0 78 8 126
2017 Procurement 29 30 20 20 0 0 0 59 20 10
2017 Real property 29 37 16 9 5 5 0 69 14 41
2017 Materiel management 28 32 19 0 11 0 11 67 12 14
2017 Information management 26 42 20 7 3 1 0 69 10 96
2017 Information technology 24 36 23 11 3 2 2 62 15 206
2017 Internal audit 49 29 7 6 0 8 0 85 7 14
2017 Evaluation 26 45 22 7 0 0 0 70 7 35
2017 Data sciences 18 40 22 15 4 1 0 59 19 136
2017 Policy 28 45 12 10 3 1 0 74 13 397
2017 Project management 17 50 17 10 5 1 0 67 15 143
2017 Other services to the public 17 41 16 21 6 0 0 57 27 85
2017 None of the above 15 40 21 14 8 2 0 56 22 268
2014 Client contact centre 20 47 20 11 0 2 0 68 11 68
2014 Federal regulators 12 42 18 20 6 1 0 56 26 457
2014 Compliance, inspection and enforcement 15 39 22 15 8 2 0 54 23 247
2014 Communications or public affairs 11 40 22 14 8 5 0 54 22 117
2014 Access to information and privacy 11 43 29 11 6 0 0 54 17 18
2014 Security 33 23 29 10 5 0 0 56 15 21
2014 Science and technology 16 41 21 14 5 2 0 58 20 1647
2014 Library services 26 38 20 15 0 0 0 64 15 12
2014 Legal services 27 57 0 16 0 0 0 84 16 14
2014 Administration and operations 25 43 20 8 3 2 0 69 11 513
2014 Human resources 28 43 16 7 4 2 0 72 11 180
2014 Financial management 21 50 21 7 1 0 0 71 8 174
2014 Procurement 0 31 19 26 18 6 0 33 46 16
2014 Real property 29 41 19 12 0 0 0 70 12 33
2014 Materiel management 29 46 14 6 5 0 0 74 11 20
2014 Information management 19 44 25 8 3 2 0 64 11 110
2014 Information technology 19 41 21 11 6 2 0 61 17 225
2014 Internal audit 40 48 6 6 0 0 0 88 6 17
2014 Evaluation 30 48 19 3 0 0 0 78 3 36
2014 Other services to the public 15 44 20 11 8 1 0 59 20 164
2014 None of the above 18 41 16 13 9 3 0 61 22 487

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 3 19 27 21 21 2 7 46 24 55
2017 Federal regulators 5 27 43 20 5 1 1 25 32 327
2017 Compliance, inspection and enforcement 10 28 36 19 6 1 0 25 39 226
2017 Communications or public affairs 20 30 28 15 4 2 1 19 52 103
2017 Access to information and privacy 6 46 13 11 6 0 18 21 64 17
2017 Security 16 30 27 27 0 0 0 27 46 19
2017 Science and technology 8 18 41 22 9 1 2 32 27 1580
2017 Library services 16 9 40 35 0 0 0 35 25 12
2017 Administration and operations 10 27 35 15 8 1 4 24 39 387
2017 Human resources 11 27 36 17 8 0 2 25 38 189
2017 Financial management 8 22 39 16 10 0 4 27 32 124
2017 Procurement 10 10 51 9 10 0 10 21 23 10
2017 Real property 15 30 26 18 12 0 0 30 44 40
2017 Materiel management 22 13 31 17 11 0 6 30 37 14
2017 Information management 6 23 41 18 10 0 2 28 29 96
2017 Information technology 10 24 38 18 7 0 3 25 35 206
2017 Internal audit 17 30 32 15 7 0 0 22 46 13
2017 Evaluation 3 25 37 26 7 0 3 34 28 35
2017 Data sciences 9 25 41 13 6 2 4 20 36 136
2017 Policy 10 21 43 17 7 1 1 24 32 395
2017 Project management 8 23 46 17 5 0 1 22 32 142
2017 Other services to the public 9 19 36 19 13 0 4 33 30 86
2017 None of the above 10 22 42 12 9 1 3 22 34 266
2014 Client contact centre 8 36 37 15 1 1 2 16 45 68
2014 Federal regulators 10 27 42 16 4 1 1 20 37 457
2014 Compliance, inspection and enforcement 12 28 36 16 4 1 1 21 42 247
2014 Communications or public affairs 13 37 34 10 3 2 1 13 52 117
2014 Access to information and privacy 10 24 21 40 0 0 5 42 36 18
2014 Security 4 44 33 5 9 0 5 15 51 21
2014 Science and technology 6 26 40 20 6 1 1 26 33 1648
2014 Library services 0 24 49 8 8 11 0 17 27 12
2014 Legal services 0 31 27 36 6 0 0 42 31 14
2014 Administration and operations 8 28 37 18 6 1 3 25 37 510
2014 Human resources 12 27 39 17 4 0 1 22 39 180
2014 Financial management 5 29 44 15 6 0 1 21 34 174
2014 Procurement 19 30 26 19 6 0 0 25 49 16
2014 Real property 7 30 45 12 5 0 0 18 37 33
2014 Materiel management 11 37 32 16 3 0 0 20 49 20
2014 Information management 9 29 33 23 4 1 2 27 39 110
2014 Information technology 9 29 40 13 5 1 2 19 40 225
2014 Internal audit 12 11 48 30 0 0 0 30 23 17
2014 Evaluation 6 23 42 13 17 0 0 30 28 36
2014 Other services to the public 11 26 40 14 7 1 1 21 38 164
2014 None of the above 11 23 37 18 7 2 2 26 35 488

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 8 31 22 23 5 5 50 16 55
2017 Federal regulators 7 14 38 25 12 3 1 39 21 329
2017 Compliance, inspection and enforcement 12 24 27 22 10 3 2 34 38 226
2017 Communications or public affairs 28 29 22 9 7 1 4 17 60 102
2017 Access to information and privacy 0 17 33 28 5 0 16 40 20 18
2017 Security 25 33 27 5 0 5 5 6 64 19
2017 Science and technology 9 19 30 24 13 3 2 39 29 1576
2017 Library services 9 9 35 26 21 0 0 47 18 11
2017 Administration and operations 10 19 29 22 11 4 6 37 31 387
2017 Human resources 9 15 27 21 19 3 6 44 26 189
2017 Financial management 8 15 29 24 19 1 4 45 25 124
2017 Procurement 10 10 51 19 10 0 0 29 20 10
2017 Real property 12 28 20 10 24 2 5 36 43 40
2017 Materiel management 16 6 24 32 11 0 11 48 25 14
2017 Information management 7 16 35 25 15 1 1 41 23 94
2017 Information technology 10 16 29 25 15 4 2 42 28 206
2017 Internal audit 0 22 63 7 7 0 0 15 22 14
2017 Evaluation 3 14 45 20 16 0 3 36 17 35
2017 Data sciences 9 15 30 22 13 5 6 40 26 137
2017 Policy 8 12 30 30 15 2 2 48 21 395
2017 Project management 9 19 30 29 10 2 1 41 29 141
2017 Other services to the public 15 17 30 24 11 0 4 36 33 86
2017 None of the above 11 21 32 20 10 3 5 32 34 265
2014 Client contact centre 7 24 42 15 6 3 3 22 33 67
2014 Federal regulators 8 23 31 28 7 2 1 36 32 457
2014 Compliance, inspection and enforcement 17 24 30 16 11 2 1 27 42 247
2014 Communications or public affairs 15 27 35 16 4 3 0 21 43 117
2014 Access to information and privacy 13 11 38 24 10 0 5 35 25 18
2014 Security 5 42 24 18 5 0 5 24 50 21
2014 Science and technology 10 22 34 20 9 3 2 31 33 1647
2014 Library services 0 24 15 26 15 19 0 51 30 12
2014 Legal services 0 22 36 27 14 0 0 42 22 14
2014 Administration and operations 7 20 32 23 9 4 4 35 30 508
2014 Human resources 9 25 28 23 10 3 2 35 36 179
2014 Financial management 6 23 32 23 8 6 1 34 32 174
2014 Procurement 43 19 12 12 6 0 6 20 67 16
2014 Real property 20 21 34 10 9 5 0 20 44 33
2014 Materiel management 23 21 37 19 0 0 0 19 44 20
2014 Information management 8 19 29 26 12 1 5 41 29 110
2014 Information technology 12 23 25 22 12 3 4 35 38 225
2014 Internal audit 6 13 34 29 12 0 6 44 20 17
2014 Evaluation 8 3 39 25 22 2 0 48 11 36
2014 Other services to the public 10 26 26 23 11 2 1 35 38 164
2014 None of the above 11 16 30 25 12 3 3 39 29 487

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 21 21 14 16 3 11 35 41 55
2017 Federal regulators 27 30 32 8 3 0 0 11 57 332
2017 Compliance, inspection and enforcement 24 31 26 12 5 0 2 17 57 225
2017 Communications or public affairs 28 25 27 10 5 4 2 15 56 103
2017 Access to information and privacy 17 22 44 17 0 0 0 17 39 18
2017 Security 26 15 42 5 6 0 5 12 43 19
2017 Science and technology 23 29 27 11 6 2 3 17 54 1580
2017 Library services 16 33 40 0 0 0 10 0 55 12
2017 Administration and operations 19 28 32 11 5 1 5 17 50 385
2017 Human resources 10 25 34 16 11 1 3 28 36 188
2017 Financial management 16 24 32 16 5 1 6 23 43 125
2017 Procurement 20 10 49 10 10 0 0 20 30 10
2017 Real property 21 34 35 5 2 0 2 7 57 40
2017 Materiel management 22 13 32 12 11 0 11 25 39 14
2017 Information management 10 33 26 16 12 1 3 29 44 96
2017 Information technology 15 23 27 21 10 3 2 32 40 204
2017 Internal audit 0 14 64 7 14 0 0 21 14 14
2017 Evaluation 28 28 19 15 6 0 3 22 58 35
2017 Data sciences 19 27 34 8 6 2 4 15 49 137
2017 Policy 18 23 32 15 8 1 2 24 42 396
2017 Project management 26 31 32 8 2 1 1 10 58 142
2017 Other services to the public 22 27 27 11 11 0 2 23 49 86
2017 None of the above 27 27 25 12 4 0 4 17 57 266
2014 Client contact centre 23 28 27 14 4 1 2 18 54 68
2014 Federal regulators 33 30 23 8 4 1 0 12 64 457
2014 Compliance, inspection and enforcement 38 26 21 7 4 2 1 12 66 247
2014 Communications or public affairs 43 23 18 6 3 4 2 10 71 117
2014 Access to information and privacy 10 50 40 0 0 0 0 0 60 18
2014 Security 14 47 19 9 0 0 11 10 69 21
2014 Science and technology 32 28 24 9 4 2 2 14 61 1647
2014 Library services 8 39 26 8 0 19 0 9 58 12
2014 Legal services 27 20 39 6 8 0 0 14 47 14
2014 Administration and operations 26 33 27 8 4 1 2 12 60 512
2014 Human resources 13 27 39 14 4 1 2 19 41 180
2014 Financial management 19 26 37 11 4 1 3 15 47 174
2014 Procurement 30 19 19 26 0 0 6 27 52 16
2014 Real property 16 34 32 9 6 2 0 15 51 33
2014 Materiel management 22 17 34 24 0 0 3 25 40 20
2014 Information management 17 29 24 18 4 4 4 23 51 110
2014 Information technology 18 24 33 14 7 1 2 22 44 224
2014 Internal audit 36 17 29 6 6 0 6 12 57 17
2014 Evaluation 27 37 17 6 8 2 4 14 68 36
2014 Other services to the public 30 31 20 7 8 1 3 16 64 164
2014 None of the above 28 25 26 9 7 2 2 17 56 488

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 2 15 23 19 34 0 9 58 18 55
2017 Federal regulators 14 25 41 16 5 0 0 21 39 329
2017 Compliance, inspection and enforcement 7 14 35 25 16 1 2 43 21 224
2017 Communications or public affairs 21 23 29 19 6 1 1 26 45 103
2017 Access to information and privacy 12 21 44 17 5 0 0 23 33 18
2017 Security 0 15 43 37 6 0 0 43 15 19
2017 Science and technology 5 13 32 30 16 1 2 48 19 1574
2017 Library services 0 0 49 32 8 0 10 45 0 12
2017 Administration and operations 12 21 34 20 8 0 4 29 35 385
2017 Human resources 8 15 36 22 13 1 5 38 24 189
2017 Financial management 5 22 31 25 13 0 4 39 29 124
2017 Procurement 20 30 10 19 20 0 0 39 51 10
2017 Real property 2 24 33 19 15 2 5 37 28 40
2017 Materiel management 12 0 43 24 11 0 11 39 13 14
2017 Information management 7 11 39 25 15 0 3 41 18 94
2017 Information technology 7 18 34 22 18 1 1 40 25 204
2017 Internal audit 0 23 34 15 28 0 0 43 23 14
2017 Evaluation 9 20 45 20 8 0 0 27 28 35
2017 Data sciences 4 10 33 35 13 1 4 51 15 137
2017 Policy 14 28 32 15 8 2 0 24 44 393
2017 Project management 10 18 41 21 9 1 1 30 29 141
2017 Other services to the public 10 13 25 33 15 1 2 50 24 86
2017 None of the above 12 16 35 19 14 1 3 34 30 264
2014 Client contact centre 9 25 40 20 6 0 0 26 34 67
2014 Federal regulators 14 31 36 15 4 1 0 19 45 454
2014 Compliance, inspection and enforcement 7 17 28 32 13 2 1 46 25 247
2014 Communications or public affairs 18 25 32 16 9 1 0 25 43 115
2014 Access to information and privacy 16 21 42 12 10 0 0 22 36 18
2014 Security 5 19 33 15 23 0 5 40 25 21
2014 Science and technology 7 17 34 29 10 1 2 41 24 1641
2014 Library services 0 0 47 30 22 0 0 53 0 12
2014 Legal services 7 20 51 15 8 0 0 23 27 14
2014 Administration and operations 11 26 32 22 7 0 3 30 38 507
2014 Human resources 4 18 41 26 9 1 2 36 23 180
2014 Financial management 4 20 35 27 11 1 1 39 25 174
2014 Procurement 24 37 26 13 0 0 0 13 62 16
2014 Real property 10 12 49 20 7 3 0 27 22 33
2014 Materiel management 12 6 45 19 18 0 0 37 18 19
2014 Information management 9 20 31 29 7 1 3 38 30 110
2014 Information technology 7 13 33 29 12 1 4 44 21 224
2014 Internal audit 12 12 41 25 11 0 0 36 23 17
2014 Evaluation 6 15 44 17 13 2 4 32 22 35
2014 Other services to the public 5 16 38 25 15 1 1 40 21 164
2014 None of the above 10 23 34 21 8 1 2 30 35 487

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 23 19 9 25 2 15 40 37 55
2017 Federal regulators 18 27 31 16 5 2 1 22 45 331
2017 Compliance, inspection and enforcement 23 22 28 15 9 1 2 25 47 226
2017 Communications or public affairs 23 26 24 12 5 6 4 19 54 102
2017 Access to information and privacy 17 11 34 16 5 0 16 26 33 18
2017 Security 32 37 21 11 0 0 0 11 69 19
2017 Science and technology 18 24 29 15 10 1 3 27 43 1577
2017 Library services 16 48 17 8 0 0 10 9 72 12
2017 Administration and operations 18 20 30 18 8 1 5 28 40 386
2017 Human resources 15 23 32 16 10 1 3 27 40 187
2017 Financial management 12 27 27 17 10 3 3 29 42 125
2017 Procurement 41 10 10 19 20 0 0 39 51 10
2017 Real property 14 39 30 0 12 3 2 13 56 40
2017 Materiel management 24 31 6 13 27 0 0 40 54 14
2017 Information management 15 26 25 20 11 0 2 32 43 96
2017 Information technology 16 28 23 14 14 1 3 29 46 207
2017 Internal audit 30 28 29 7 7 0 0 14 57 14
2017 Evaluation 26 20 27 17 7 3 0 24 48 35
2017 Data sciences 16 26 29 11 10 1 8 22 46 137
2017 Policy 17 21 30 16 9 4 4 27 41 394
2017 Project management 17 32 29 13 7 1 1 20 50 143
2017 Other services to the public 27 21 29 10 10 0 3 21 50 86
2017 None of the above 22 29 25 10 8 1 4 19 55 266
2014 Client contact centre 24 30 24 12 6 1 3 19 56 68
2014 Federal regulators 21 30 28 13 5 2 1 18 53 456
2014 Compliance, inspection and enforcement 20 28 25 17 7 2 1 25 49 246
2014 Communications or public affairs 32 23 24 9 6 1 5 16 59 116
2014 Access to information and privacy 18 23 38 11 5 0 5 17 43 18
2014 Security 23 53 14 5 5 0 0 10 76 21
2014 Science and technology 20 28 27 13 8 2 3 21 51 1648
2014 Library services 15 34 32 11 8 0 0 19 50 12
2014 Legal services 14 19 44 14 8 0 0 22 34 14
2014 Administration and operations 19 24 28 16 8 1 4 25 45 509
2014 Human resources 17 32 28 13 7 1 3 20 51 180
2014 Financial management 10 26 32 20 9 2 2 30 37 173
2014 Procurement 62 12 13 0 6 0 6 7 79 16
2014 Real property 38 32 18 9 4 0 0 12 70 33
2014 Materiel management 38 16 14 22 11 0 0 33 54 20
2014 Information management 19 25 28 13 9 0 5 23 47 110
2014 Information technology 21 29 23 11 8 2 4 20 55 224
2014 Internal audit 18 12 40 20 11 0 0 31 29 17
2014 Evaluation 14 42 15 11 13 2 4 25 59 36
2014 Other services to the public 22 27 29 13 5 4 0 18 51 164
2014 None of the above 18 28 26 15 7 2 4 23 49 487

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 15 15 25 22 3 9 53 30 55
2017 Federal regulators 10 23 33 24 8 1 1 32 34 330
2017 Compliance, inspection and enforcement 13 17 30 22 11 3 3 36 32 226
2017 Communications or public affairs 46 17 17 8 5 6 1 14 68 103
2017 Access to information and privacy 6 5 51 27 5 0 5 34 12 18
2017 Security 26 42 11 11 11 0 0 21 68 19
2017 Science and technology 8 14 26 26 18 3 6 48 23 1574
2017 Library services 16 0 24 33 16 0 10 55 18 12
2017 Administration and operations 14 20 29 18 11 3 4 32 38 386
2017 Human resources 13 22 27 19 11 2 5 33 38 189
2017 Financial management 11 22 24 20 18 2 4 40 35 124
2017 Procurement 30 20 29 0 10 10 0 11 56 10
2017 Real property 2 29 30 17 15 2 5 34 33 40
2017 Materiel management 12 19 24 24 11 0 11 39 34 14
2017 Information management 7 20 28 21 18 3 2 42 29 96
2017 Information technology 7 11 26 27 18 6 5 51 20 207
2017 Internal audit 36 35 14 7 7 0 0 15 71 14
2017 Evaluation 14 20 39 6 15 0 6 23 36 35
2017 Data sciences 8 14 23 24 17 4 10 47 26 137
2017 Policy 9 18 32 21 11 5 4 35 30 395
2017 Project management 9 17 34 20 16 2 2 37 27 142
2017 Other services to the public 7 15 26 25 16 7 4 45 25 86
2017 None of the above 12 16 30 21 13 3 5 37 30 266
2014 Client contact centre 10 31 25 18 10 3 3 31 43 68
2014 Federal regulators 8 18 33 27 10 2 2 39 27 456
2014 Compliance, inspection and enforcement 13 19 28 27 11 1 2 39 32 246
2014 Communications or public affairs 16 26 33 15 6 3 1 22 44 117
2014 Access to information and privacy 7 10 46 17 11 0 10 31 19 18
2014 Security 5 13 29 29 14 0 10 48 21 21
2014 Science and technology 6 13 28 30 16 3 4 49 21 1646
2014 Library services 0 8 35 15 8 27 8 35 12 12
2014 Legal services 14 8 19 31 21 0 6 55 24 14
2014 Administration and operations 9 17 32 22 11 5 4 36 29 509
2014 Human resources 12 22 29 23 8 2 4 33 36 180
2014 Financial management 7 14 31 30 9 4 5 43 23 174
2014 Procurement 32 24 19 19 6 0 0 25 56 16
2014 Real property 13 30 23 15 16 0 2 32 44 33
2014 Materiel management 17 26 42 10 5 0 0 15 42 20
2014 Information management 4 12 24 32 18 3 6 55 18 110
2014 Information technology 3 13 23 36 14 4 7 56 18 225
2014 Internal audit 6 13 34 29 11 0 6 43 20 17
2014 Evaluation 6 12 22 25 24 7 4 55 19 36
2014 Other services to the public 9 14 27 27 18 3 3 47 24 163
2014 None of the above 7 13 28 30 14 3 4 48 22 488

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 26 18 19 18 3 9 42 38 54
2017 Federal regulators 23 28 31 11 3 2 1 15 53 330
2017 Compliance, inspection and enforcement 28 25 28 9 7 2 0 17 54 226
2017 Communications or public affairs 22 24 26 15 6 7 1 23 50 102
2017 Access to information and privacy 6 16 60 5 0 0 12 6 26 18
2017 Security 11 20 48 11 6 5 0 17 32 19
2017 Science and technology 22 26 27 10 8 3 4 20 51 1581
2017 Library services 24 16 16 25 8 0 10 37 45 12
2017 Administration and operations 17 25 34 12 6 2 4 19 44 387
2017 Human resources 9 18 40 17 9 2 4 28 29 189
2017 Financial management 10 20 36 21 8 2 3 30 32 124
2017 Procurement 20 20 39 10 10 0 0 20 41 10
2017 Real property 16 27 38 7 5 2 5 13 46 41
2017 Materiel management 22 13 37 6 0 11 11 8 45 14
2017 Information management 12 25 32 18 10 1 2 29 38 96
2017 Information technology 14 24 26 19 12 3 2 33 40 207
2017 Internal audit 7 15 57 22 0 0 0 22 22 14
2017 Evaluation 7 28 30 14 7 5 9 24 41 35
2017 Data sciences 23 22 26 13 6 3 7 21 50 137
2017 Policy 16 24 35 13 6 3 4 20 42 393
2017 Project management 19 35 28 12 4 2 1 16 55 141
2017 Other services to the public 23 27 24 7 12 4 4 20 54 87
2017 None of the above 28 19 29 11 6 3 4 19 50 266
2014 Client contact centre 14 31 29 14 7 1 3 23 47 68
2014 Federal regulators 23 29 33 10 3 2 0 13 53 456
2014 Compliance, inspection and enforcement 28 26 31 9 4 1 1 13 55 247
2014 Communications or public affairs 25 26 27 13 4 3 2 18 54 117
2014 Access to information and privacy 13 33 22 13 15 0 5 29 48 18
2014 Security 14 23 54 9 0 0 0 9 37 21
2014 Science and technology 23 25 29 11 6 3 3 18 51 1648
2014 Library services 8 24 23 8 8 30 0 22 46 12
2014 Legal services 23 12 29 21 15 0 0 36 35 14
2014 Administration and operations 19 29 30 11 6 2 3 18 50 509
2014 Human resources 8 30 39 11 7 2 2 19 39 179
2014 Financial management 7 23 36 19 10 4 1 31 31 174
2014 Procurement 30 12 32 19 0 0 6 20 46 16
2014 Real property 17 31 38 5 9 0 0 15 47 33
2014 Materiel management 23 15 32 22 5 0 3 28 39 20
2014 Information management 12 22 38 14 6 3 3 22 37 110
2014 Information technology 12 24 29 22 8 3 4 32 38 225
2014 Internal audit 19 23 52 6 0 0 0 6 42 17
2014 Evaluation 19 23 31 9 14 5 0 23 44 36
2014 Other services to the public 21 27 28 12 6 3 3 19 51 164
2014 None of the above 22 24 29 12 7 3 3 20 49 487

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 28 12 7 4 0 0 78 11 55
2017 Federal regulators 51 29 7 9 4 0 0 80 13 332
2017 Compliance, inspection and enforcement 36 35 15 8 6 1 0 71 14 226
2017 Communications or public affairs 42 33 5 8 11 0 0 75 19 103
2017 Access to information and privacy 39 44 11 0 6 0 0 83 6 18
2017 Security 27 25 32 10 5 0 0 53 16 19
2017 Science and technology 42 33 9 9 6 1 0 76 15 1583
2017 Library services 48 25 10 16 0 0 0 74 16 12
2017 Administration and operations 43 31 9 8 8 0 0 74 17 392
2017 Human resources 60 27 5 7 1 0 0 87 8 188
2017 Financial management 48 32 8 6 6 0 0 80 11 126
2017 Procurement 49 30 10 10 0 0 0 80 10 10
2017 Real property 37 39 2 13 9 0 0 76 22 41
2017 Materiel management 52 24 13 12 0 0 0 76 12 14
2017 Information management 54 31 5 7 3 0 0 85 10 97
2017 Information technology 52 26 11 6 3 1 0 80 9 207
2017 Internal audit 39 13 41 0 7 0 0 52 7 13
2017 Evaluation 33 34 12 15 6 0 0 67 21 35
2017 Data sciences 43 32 10 10 4 2 0 75 15 137
2017 Policy 53 26 6 9 4 1 0 80 13 396
2017 Project management 52 30 9 4 6 0 0 82 10 143
2017 Other services to the public 44 32 7 9 8 1 0 76 17 85
2017 None of the above 45 31 9 10 5 0 0 76 15 268
2014 Client contact centre 36 39 19 4 0 3 0 77 4 68
2014 Federal regulators 47 33 6 9 4 1 0 81 13 457
2014 Compliance, inspection and enforcement 36 36 8 11 8 1 0 73 20 247
2014 Communications or public affairs 51 33 5 6 4 1 0 85 10 117
2014 Access to information and privacy 26 44 19 6 5 0 0 70 11 18
2014 Security 43 29 14 9 5 0 0 72 14 21
2014 Science and technology 44 33 8 10 4 1 0 77 14 1649
2014 Library services 49 42 9 0 0 0 0 91 0 12
2014 Legal services 29 30 20 0 21 0 0 59 21 14
2014 Administration and operations 46 33 7 8 5 1 0 80 13 512
2014 Human resources 51 31 6 7 4 1 0 82 11 180
2014 Financial management 50 34 9 5 2 0 0 84 8 174
2014 Procurement 25 26 12 13 24 0 0 51 37 16
2014 Real property 50 19 18 6 7 0 0 69 13 33
2014 Materiel management 37 31 5 3 13 10 0 76 19 20
2014 Information management 56 24 10 5 4 2 0 81 9 110
2014 Information technology 51 29 10 6 4 0 0 80 10 225
2014 Internal audit 43 40 6 12 0 0 0 82 12 17
2014 Evaluation 40 41 6 6 3 2 3 85 9 36
2014 Other services to the public 45 29 11 9 6 1 0 74 15 164
2014 None of the above 46 29 7 8 8 2 0 76 17 489

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 29 12 2 7 0 0 79 8 55
2017 Federal regulators 54 34 8 3 1 0 0 88 4 332
2017 Compliance, inspection and enforcement 35 46 8 7 4 0 0 82 10 226
2017 Communications or public affairs 41 42 3 10 5 0 0 83 14 102
2017 Access to information and privacy 71 29 0 0 0 0 0 100 0 18
2017 Security 47 21 16 11 5 0 0 68 16 19
2017 Science and technology 49 36 6 6 2 0 0 86 8 1582
2017 Library services 67 25 8 0 0 0 0 92 0 12
2017 Administration and operations 46 37 7 7 4 0 0 83 11 391
2017 Human resources 61 29 5 5 1 1 0 90 5 188
2017 Financial management 49 33 9 5 4 0 0 82 9 126
2017 Procurement 30 51 10 9 0 0 0 81 9 10
2017 Real property 34 37 13 14 2 0 0 71 16 41
2017 Materiel management 51 36 13 0 0 0 0 87 0 14
2017 Information management 66 30 1 1 1 0 0 97 2 97
2017 Information technology 57 29 8 4 0 0 0 87 4 207
2017 Internal audit 42 44 7 0 7 0 0 86 7 14
2017 Evaluation 43 42 3 9 3 0 0 85 12 35
2017 Data sciences 51 28 12 9 0 0 0 79 9 137
2017 Policy 59 29 3 5 3 1 0 89 8 397
2017 Project management 54 31 7 3 5 0 0 85 9 143
2017 Other services to the public 41 39 8 9 4 0 0 80 12 87
2017 None of the above 48 36 6 7 3 0 0 84 10 267
2014 Client contact centre 45 41 6 7 1 0 0 85 9 68
2014 Federal regulators 50 37 6 5 2 0 0 87 7 457
2014 Compliance, inspection and enforcement 39 41 8 6 6 0 0 79 12 247
2014 Communications or public affairs 54 33 3 8 1 1 0 88 9 117
2014 Access to information and privacy 35 47 11 7 0 0 0 82 7 18
2014 Security 33 44 19 5 0 0 0 77 5 21
2014 Science and technology 48 39 7 5 1 0 0 87 6 1646
2014 Library services 58 42 0 0 0 0 0 100 0 12
2014 Legal services 35 52 6 6 0 0 0 87 6 14
2014 Administration and operations 46 39 8 5 2 0 0 85 7 512
2014 Human resources 42 43 7 7 1 1 0 86 8 180
2014 Financial management 50 38 7 5 1 0 0 88 5 174
2014 Procurement 44 37 12 6 0 0 0 81 6 16
2014 Real property 30 45 15 9 0 0 0 75 9 33
2014 Materiel management 42 27 16 6 3 5 0 74 10 20
2014 Information management 59 30 7 3 1 0 0 89 4 109
2014 Information technology 49 39 9 2 1 0 0 88 3 225
2014 Internal audit 42 46 12 0 0 0 0 88 0 17
2014 Evaluation 64 28 3 3 3 0 0 92 5 36
2014 Other services to the public 43 42 4 8 3 0 0 85 11 164
2014 None of the above 51 33 7 5 3 1 1 85 8 489

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 45 16 4 0 3 0 80 4 55
2017 Federal regulators 28 45 13 5 1 8 1 79 7 332
2017 Compliance, inspection and enforcement 29 37 21 6 1 6 0 71 7 226
2017 Communications or public affairs 25 37 15 7 5 10 1 70 13 102
2017 Access to information and privacy 44 28 12 0 0 16 0 86 0 18
2017 Security 27 57 16 0 0 0 0 84 0 19
2017 Science and technology 33 39 14 5 2 6 1 78 7 1578
2017 Library services 42 33 8 8 8 0 0 76 16 12
2017 Administration and operations 36 38 13 4 4 5 1 78 8 391
2017 Human resources 51 34 9 2 3 1 0 86 5 189
2017 Financial management 38 36 18 2 2 3 1 77 4 126
2017 Procurement 39 30 0 20 10 0 0 70 30 10
2017 Real property 32 48 13 5 2 0 0 80 7 40
2017 Materiel management 29 25 35 0 0 0 11 61 0 14
2017 Information management 45 33 10 2 1 6 2 85 4 96
2017 Information technology 42 28 14 3 2 9 1 78 6 207
2017 Internal audit 36 42 8 0 7 8 0 84 7 14
2017 Evaluation 43 37 11 3 3 3 0 82 6 35
2017 Data sciences 25 36 21 10 3 4 1 65 13 137
2017 Policy 34 34 16 8 1 7 0 73 10 397
2017 Project management 40 33 14 3 2 7 0 79 5 143
2017 Other services to the public 36 36 18 2 4 5 0 75 6 87
2017 None of the above 28 38 19 2 4 8 0 73 7 268
2014 Client contact centre 31 38 20 1 0 10 0 77 2 67
2014 Federal regulators 36 39 12 3 1 10 0 82 5 457
2014 Compliance, inspection and enforcement 36 33 17 5 1 7 0 75 7 246
2014 Communications or public affairs 36 34 19 5 1 6 0 74 6 117
2014 Access to information and privacy 33 43 13 7 5 0 0 75 12 17
2014 Security 33 43 9 0 0 9 6 89 0 21
2014 Science and technology 39 37 14 3 1 6 1 81 4 1648
2014 Library services 34 66 0 0 0 0 0 100 0 12
2014 Legal services 42 51 0 0 8 0 0 92 8 14
2014 Administration and operations 43 33 14 3 2 4 1 80 5 513
2014 Human resources 43 32 14 5 2 3 1 77 8 180
2014 Financial management 39 39 13 1 2 6 0 83 3 174
2014 Procurement 19 44 13 18 0 6 0 67 19 16
2014 Real property 32 44 9 8 2 3 2 79 11 33
2014 Materiel management 56 22 3 8 5 6 0 82 14 20
2014 Information management 41 38 15 1 2 3 0 81 3 110
2014 Information technology 40 32 15 1 1 10 0 80 3 225
2014 Internal audit 53 24 23 0 0 0 0 77 0 17
2014 Evaluation 42 33 8 3 0 13 0 87 3 36
2014 Other services to the public 37 34 16 3 3 7 1 76 6 163
2014 None of the above 34 35 15 3 5 8 1 75 9 487

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 58 9 0 0 5 0 91 0 55
2017 Federal regulators 28 49 11 7 2 4 0 80 9 332
2017 Compliance, inspection and enforcement 31 41 16 8 1 3 0 75 9 226
2017 Communications or public affairs 34 37 9 12 7 2 0 72 19 103
2017 Access to information and privacy 50 39 12 0 0 0 0 88 0 18
2017 Security 22 67 5 6 0 0 0 89 6 19
2017 Science and technology 36 44 11 4 2 3 0 83 6 1579
2017 Library services 32 44 16 8 0 0 0 76 8 12
2017 Administration and operations 41 39 12 4 3 1 1 81 7 390
2017 Human resources 50 36 7 4 1 2 0 87 5 189
2017 Financial management 33 44 13 4 4 2 0 78 8 126
2017 Procurement 39 30 0 10 10 10 0 77 23 10
2017 Real property 27 59 5 2 5 2 0 88 7 39
2017 Materiel management 52 24 24 0 0 0 0 76 0 14
2017 Information management 52 34 8 4 1 0 1 87 5 96
2017 Information technology 41 36 14 2 1 5 1 81 4 207
2017 Internal audit 30 56 8 0 7 0 0 86 7 14
2017 Evaluation 37 37 15 6 3 3 0 76 9 35
2017 Data sciences 33 45 11 8 1 2 0 79 9 136
2017 Policy 36 42 10 7 1 2 1 81 9 397
2017 Project management 40 42 11 2 4 1 0 83 6 143
2017 Other services to the public 40 39 13 5 1 2 0 80 6 87
2017 None of the above 31 44 12 5 4 3 0 78 9 266
2014 Client contact centre 27 42 17 7 0 7 0 74 8 68
2014 Federal regulators 34 42 13 6 1 4 0 79 7 457
2014 Compliance, inspection and enforcement 29 40 16 8 3 4 0 72 12 247
2014 Communications or public affairs 34 39 16 5 1 4 1 77 6 117
2014 Access to information and privacy 33 51 12 5 0 0 0 83 5 18
2014 Security 38 48 9 0 0 5 0 90 0 21
2014 Science and technology 38 42 11 4 2 3 0 83 6 1647
2014 Library services 49 51 0 0 0 0 0 100 0 12
2014 Legal services 15 63 8 8 0 6 0 83 8 14
2014 Administration and operations 40 41 11 3 2 2 0 83 5 513
2014 Human resources 40 39 11 5 2 3 0 81 7 179
2014 Financial management 42 45 8 1 1 3 0 90 2 172
2014 Procurement 32 32 26 11 0 0 0 63 11 16
2014 Real property 34 36 12 6 3 6 2 77 10 33
2014 Materiel management 53 25 9 8 5 0 0 77 13 20
2014 Information management 38 46 10 2 1 4 0 87 3 110
2014 Information technology 39 38 13 5 2 3 0 79 7 225
2014 Internal audit 47 53 0 0 0 0 0 100 0 17
2014 Evaluation 42 39 8 3 3 5 0 85 6 36
2014 Other services to the public 40 36 13 5 2 2 1 79 8 164
2014 None of the above 37 37 14 6 4 3 0 76 10 488

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 44 7 2 0 1 0 91 2 55
2017 Federal regulators 37 44 12 4 2 1 0 81 6 331
2017 Compliance, inspection and enforcement 37 44 12 5 2 0 0 81 7 226
2017 Communications or public affairs 38 32 12 9 8 1 0 71 17 103
2017 Access to information and privacy 54 28 11 7 0 0 0 82 7 17
2017 Security 26 42 32 0 0 0 0 68 0 19
2017 Science and technology 43 41 9 5 2 0 0 84 7 1582
2017 Library services 40 36 16 0 8 0 0 76 8 12
2017 Administration and operations 46 39 8 4 3 0 0 85 7 391
2017 Human resources 59 32 4 3 2 0 0 91 6 189
2017 Financial management 44 37 10 6 2 0 0 81 9 126
2017 Procurement 39 30 20 10 0 0 0 70 10 10
2017 Real property 41 41 5 11 2 0 0 82 13 41
2017 Materiel management 52 31 6 0 11 0 0 83 11 14
2017 Information management 52 35 8 3 1 0 0 87 4 96
2017 Information technology 51 36 7 2 3 0 0 87 5 206
2017 Internal audit 50 36 8 0 7 0 0 86 7 14
2017 Evaluation 52 40 3 5 0 0 0 92 5 35
2017 Data sciences 44 40 12 3 1 0 0 84 4 137
2017 Policy 48 37 6 5 2 1 0 86 7 396
2017 Project management 50 33 11 4 1 0 0 84 6 143
2017 Other services to the public 47 35 9 2 4 2 0 84 7 87
2017 None of the above 40 40 9 9 3 0 0 79 12 268
2014 Client contact centre 39 39 19 2 0 1 0 79 2 68
2014 Federal regulators 43 42 8 5 2 0 0 85 7 456
2014 Compliance, inspection and enforcement 37 38 13 6 5 0 0 76 11 247
2014 Communications or public affairs 39 45 10 4 1 1 0 85 5 117
2014 Access to information and privacy 38 45 12 6 0 0 0 82 6 18
2014 Security 34 47 15 0 0 5 0 85 0 21
2014 Science and technology 43 38 11 4 2 0 0 82 7 1647
2014 Library services 49 43 8 0 0 0 0 92 0 12
2014 Legal services 35 42 8 14 0 0 0 78 14 14
2014 Administration and operations 48 40 7 4 2 0 0 88 6 511
2014 Human resources 50 36 6 5 3 1 0 86 8 178
2014 Financial management 47 41 9 2 1 0 0 88 3 174
2014 Procurement 44 32 6 13 5 0 0 76 18 16
2014 Real property 48 30 12 4 7 0 0 78 10 33
2014 Materiel management 55 36 3 0 5 0 0 91 5 20
2014 Information management 49 39 8 4 1 0 0 88 5 110
2014 Information technology 43 40 9 4 3 1 0 84 7 225
2014 Internal audit 64 36 0 0 0 0 0 100 0 17
2014 Evaluation 53 34 6 3 3 2 0 89 6 36
2014 Other services to the public 44 38 11 5 3 0 0 82 7 164
2014 None of the above 45 35 10 6 3 1 0 81 9 488

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 32 19 6 7 1 3 66 14 55
2017 Federal regulators 29 33 13 8 5 5 7 70 14 331
2017 Compliance, inspection and enforcement 20 28 24 12 7 4 6 53 20 226
2017 Communications or public affairs 28 28 13 10 9 7 6 64 21 103
2017 Access to information and privacy 21 24 11 16 6 5 16 57 29 18
2017 Security 27 20 42 0 5 0 5 50 6 19
2017 Science and technology 27 34 13 10 5 6 4 68 17 1583
2017 Library services 51 41 0 0 8 0 0 92 8 12
2017 Administration and operations 27 30 16 11 9 4 4 62 21 392
2017 Human resources 34 31 14 6 6 3 7 72 13 188
2017 Financial management 31 34 8 8 9 4 6 72 18 125
2017 Procurement 41 30 20 0 0 0 9 78 0 10
2017 Real property 28 28 16 14 7 7 0 61 22 40
2017 Materiel management 34 25 17 6 0 6 11 72 8 14
2017 Information management 41 30 13 5 2 6 2 78 8 97
2017 Information technology 34 27 13 5 4 10 7 74 10 206
2017 Internal audit 28 36 8 15 7 6 0 69 23 14
2017 Evaluation 15 39 15 14 6 8 3 60 23 35
2017 Data sciences 29 30 12 12 3 9 5 69 17 137
2017 Policy 34 31 12 7 5 7 4 73 14 397
2017 Project management 29 37 9 10 7 3 5 72 18 143
2017 Other services to the public 24 30 15 12 11 1 7 59 25 87
2017 None of the above 24 33 17 6 7 5 7 66 15 268
2014 Client contact centre 24 25 16 12 11 8 4 55 26 68
2014 Federal regulators 32 34 11 8 7 6 3 72 15 457
2014 Compliance, inspection and enforcement 25 33 14 10 11 4 4 62 23 247
2014 Communications or public affairs 35 33 8 6 4 8 5 79 11 117
2014 Access to information and privacy 15 47 29 0 5 5 0 65 5 18
2014 Security 19 43 15 18 5 0 0 62 23 21
2014 Science and technology 31 32 14 9 5 5 4 69 15 1646
2014 Library services 41 47 0 0 11 0 0 89 11 12
2014 Legal services 21 35 0 22 15 6 0 60 40 14
2014 Administration and operations 28 32 16 8 7 4 5 66 17 512
2014 Human resources 35 28 13 8 3 6 6 72 13 180
2014 Financial management 32 34 13 8 0 6 6 75 9 174
2014 Procurement 19 19 19 19 24 0 0 37 43 16
2014 Real property 32 25 16 12 10 6 0 60 23 33
2014 Materiel management 22 36 19 3 9 10 0 65 14 20
2014 Information management 42 24 16 6 4 7 1 72 11 110
2014 Information technology 38 28 15 5 3 5 6 74 9 225
2014 Internal audit 36 23 17 12 6 6 0 63 19 17
2014 Evaluation 22 36 9 0 5 19 9 80 7 36
2014 Other services to the public 29 35 15 8 5 2 5 69 14 164
2014 None of the above 27 33 13 9 6 6 7 68 17 489

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 46 19 3 0 4 0 76 3 55
2017 Federal regulators 40 42 11 4 1 2 0 83 6 331
2017 Compliance, inspection and enforcement 28 48 16 5 1 2 0 78 5 226
2017 Communications or public affairs 33 46 10 4 1 6 0 84 5 103
2017 Access to information and privacy 44 49 6 0 0 0 0 94 0 18
2017 Security 15 36 38 11 0 0 0 52 11 19
2017 Science and technology 42 43 10 3 1 1 0 86 4 1572
2017 Library services 67 25 8 0 0 0 0 92 0 12
2017 Administration and operations 38 42 12 3 3 3 0 82 6 388
2017 Human resources 42 43 7 2 1 5 0 89 3 189
2017 Financial management 33 49 13 2 1 2 1 84 3 126
2017 Procurement 39 30 20 10 0 0 0 70 10 10
2017 Real property 29 48 13 2 5 2 0 79 7 41
2017 Materiel management 40 32 11 0 11 6 0 77 12 14
2017 Information management 38 46 11 0 1 4 0 88 1 96
2017 Information technology 36 37 12 2 1 9 3 82 4 206
2017 Internal audit 63 29 7 0 0 0 0 93 0 14
2017 Evaluation 37 39 18 0 0 5 0 81 0 35
2017 Data sciences 34 48 11 5 1 2 0 84 6 136
2017 Policy 54 36 4 2 2 2 0 92 3 397
2017 Project management 42 44 7 4 2 1 0 86 7 143
2017 Other services to the public 51 33 9 4 2 1 0 84 7 85
2017 None of the above 31 47 11 2 2 5 1 83 5 265
2014 Client contact centre 26 42 17 3 1 10 0 76 5 68
2014 Federal regulators 42 38 9 7 2 2 0 82 9 457
2014 Compliance, inspection and enforcement 34 45 10 8 2 2 0 80 10 247
2014 Communications or public affairs 39 40 10 4 4 2 0 81 9 117
2014 Access to information and privacy 5 73 7 5 5 5 0 82 10 18
2014 Security 34 38 23 0 0 5 0 75 0 21
2014 Science and technology 45 40 8 3 1 3 0 87 4 1647
2014 Library services 46 15 19 0 0 20 0 77 0 12
2014 Legal services 22 55 0 15 8 0 0 77 23 14
2014 Administration and operations 37 43 10 2 1 6 1 86 3 513
2014 Human resources 44 39 10 1 1 4 0 86 3 180
2014 Financial management 26 53 15 1 1 5 0 83 2 174
2014 Procurement 51 19 25 0 5 0 0 70 5 16
2014 Real property 35 50 9 4 0 2 0 87 4 33
2014 Materiel management 35 54 8 3 0 0 0 89 3 20
2014 Information management 38 50 9 0 0 3 0 91 0 110
2014 Information technology 39 39 13 5 1 3 0 81 6 225
2014 Internal audit 35 53 6 0 6 0 0 88 6 17
2014 Evaluation 39 39 9 2 0 11 0 88 3 36
2014 Other services to the public 43 40 9 3 4 1 0 84 7 164
2014 None of the above 44 35 8 5 2 5 0 84 7 485

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 44 11 5 2 5 0 81 7 55
2017 Federal regulators 41 39 10 5 2 2 1 82 8 332
2017 Compliance, inspection and enforcement 26 45 13 12 3 0 1 72 15 225
2017 Communications or public affairs 28 42 9 11 6 3 1 73 18 102
2017 Access to information and privacy 50 27 12 0 0 5 5 87 0 18
2017 Security 32 36 16 5 11 0 0 68 16 19
2017 Science and technology 31 42 11 9 3 3 1 76 12 1579
2017 Library services 67 16 9 0 8 0 0 83 8 12
2017 Administration and operations 39 37 12 4 5 2 1 78 9 388
2017 Human resources 52 31 7 5 3 2 0 84 8 189
2017 Financial management 28 46 13 8 4 1 1 75 12 126
2017 Procurement 39 61 0 0 0 0 0 100 0 10
2017 Real property 29 38 18 9 2 2 0 69 12 41
2017 Materiel management 57 32 0 11 0 0 0 89 11 14
2017 Information management 46 40 5 2 1 6 0 91 3 97
2017 Information technology 37 32 15 7 4 3 3 73 11 206
2017 Internal audit 49 36 15 0 0 0 0 85 0 14
2017 Evaluation 38 39 12 0 5 6 0 82 6 35
2017 Data sciences 24 46 19 7 2 1 1 71 9 136
2017 Policy 38 36 10 7 4 3 0 77 12 396
2017 Project management 39 36 13 8 2 3 0 76 11 143
2017 Other services to the public 40 37 6 10 5 2 0 78 16 85
2017 None of the above 31 44 11 6 6 1 1 76 12 267
2014 Client contact centre 28 39 22 9 0 0 1 68 9 67
2014 Federal regulators 47 37 8 5 2 1 1 85 7 457
2014 Compliance, inspection and enforcement 37 41 11 6 4 1 0 79 10 247
2014 Communications or public affairs 40 41 6 6 2 5 1 86 8 117
2014 Access to information and privacy 33 38 12 5 0 12 0 81 6 18
2014 Security 42 44 5 5 0 0 5 90 5 21
2014 Science and technology 35 43 11 6 2 2 1 81 8 1648
2014 Library services 30 58 0 0 0 11 0 100 0 12
2014 Legal services 42 30 13 14 0 0 0 72 14 14
2014 Administration and operations 42 40 8 5 2 3 1 85 7 513
2014 Human resources 52 34 6 4 2 1 0 88 6 179
2014 Financial management 34 47 10 4 2 2 1 84 6 174
2014 Procurement 32 30 19 6 6 6 0 66 14 16
2014 Real property 41 45 12 0 2 0 0 85 2 33
2014 Materiel management 39 47 3 5 5 0 0 86 11 20
2014 Information management 48 28 10 6 1 7 0 82 8 110
2014 Information technology 39 40 8 6 3 4 0 83 9 224
2014 Internal audit 41 54 0 6 0 0 0 94 6 17
2014 Evaluation 48 39 3 2 6 2 0 89 8 36
2014 Other services to the public 40 40 8 6 3 0 2 82 10 163
2014 None of the above 41 38 9 7 2 4 0 82 9 487

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 41 18 13 0 5 4 66 14 55
2017 Federal regulators 28 40 18 10 3 2 0 69 13 332
2017 Compliance, inspection and enforcement 15 29 31 16 4 5 1 47 21 225
2017 Communications or public affairs 12 37 14 20 10 7 0 52 32 103
2017 Access to information and privacy 28 33 17 11 0 0 11 69 12 18
2017 Security 16 47 27 4 0 5 0 67 4 19
2017 Science and technology 18 34 22 13 6 5 2 56 20 1581
2017 Library services 42 40 9 0 8 0 0 83 8 12
2017 Administration and operations 24 36 20 10 3 4 2 64 14 389
2017 Human resources 33 36 10 8 5 6 1 75 14 189
2017 Financial management 20 42 15 11 5 8 0 67 17 126
2017 Procurement 41 49 10 0 0 0 0 90 0 10
2017 Real property 27 37 18 7 5 5 2 69 12 41
2017 Materiel management 40 32 28 0 0 0 0 72 0 14
2017 Information management 25 37 17 6 5 10 0 69 12 96
2017 Information technology 21 27 23 13 6 9 1 53 21 206
2017 Internal audit 36 34 15 0 7 8 0 76 7 14
2017 Evaluation 19 39 14 20 3 0 5 61 24 35
2017 Data sciences 13 35 27 15 4 6 0 51 20 136
2017 Policy 23 40 17 12 3 5 1 67 15 396
2017 Project management 21 32 26 10 6 2 2 56 17 143
2017 Other services to the public 20 42 12 15 7 3 0 65 23 85
2017 None of the above 16 35 24 10 7 6 1 55 19 268
2014 Client contact centre 8 35 25 12 8 7 6 49 22 68
2014 Federal regulators 29 38 18 10 3 2 0 68 13 457
2014 Compliance, inspection and enforcement 21 37 20 13 4 5 1 61 17 247
2014 Communications or public affairs 26 38 16 10 3 6 0 69 14 117
2014 Access to information and privacy 10 39 19 17 5 10 0 55 25 18
2014 Security 19 42 29 0 9 0 0 61 9 21
2014 Science and technology 16 37 23 12 5 5 1 57 18 1647
2014 Library services 41 32 15 0 0 11 0 83 0 12
2014 Legal services 42 27 23 0 0 0 8 75 0 14
2014 Administration and operations 26 37 18 8 4 7 1 68 13 512
2014 Human resources 35 29 16 8 4 7 1 69 13 180
2014 Financial management 21 40 21 9 0 6 3 67 9 174
2014 Procurement 26 13 37 18 6 0 0 38 24 16
2014 Real property 38 22 28 4 6 3 0 62 10 33
2014 Materiel management 9 60 20 6 5 0 0 69 11 20
2014 Information management 26 35 21 4 5 8 1 67 10 110
2014 Information technology 23 33 22 11 5 6 1 60 17 225
2014 Internal audit 17 47 24 6 6 0 0 65 12 17
2014 Evaluation 31 32 19 8 6 5 0 66 14 36
2014 Other services to the public 21 41 23 6 6 1 1 64 13 164
2014 None of the above 24 34 17 11 5 7 1 63 18 488

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 31 24 6 9 8 0 56 17 55
2017 Federal regulators 15 23 14 16 17 12 3 45 38 332
2017 Compliance, inspection and enforcement 15 27 13 18 14 9 4 49 36 226
2017 Communications or public affairs 15 22 18 15 15 11 5 44 35 103
2017 Access to information and privacy 17 11 11 28 6 11 16 38 47 18
2017 Security 11 27 11 15 32 0 5 39 49 19
2017 Science and technology 19 30 17 13 9 9 2 56 25 1580
2017 Library services 32 24 25 0 8 10 0 63 9 12
2017 Administration and operations 19 25 17 13 13 11 3 50 30 389
2017 Human resources 23 25 12 11 10 11 8 59 27 189
2017 Financial management 16 23 15 15 16 10 5 46 37 126
2017 Procurement 29 10 0 30 20 10 0 44 56 10
2017 Real property 17 33 11 11 14 14 0 59 29 41
2017 Materiel management 28 19 36 11 6 0 0 47 17 14
2017 Information management 24 32 16 10 7 10 0 63 20 97
2017 Information technology 27 22 16 10 7 16 1 59 21 206
2017 Internal audit 0 29 37 7 13 8 7 34 23 14
2017 Evaluation 22 22 8 11 18 15 3 54 36 34
2017 Data sciences 17 25 17 14 12 9 5 50 30 136
2017 Policy 17 20 17 14 11 15 6 46 32 397
2017 Project management 16 34 17 13 8 10 1 56 24 142
2017 Other services to the public 24 32 15 13 10 4 2 60 25 85
2017 None of the above 17 29 13 16 10 11 3 54 31 266
2014 Client contact centre 9 24 15 11 15 17 8 44 35 68
2014 Federal regulators 14 21 14 20 13 14 5 42 40 457
2014 Compliance, inspection and enforcement 19 22 14 18 17 9 1 46 39 247
2014 Communications or public affairs 15 16 20 19 13 12 4 36 39 117
2014 Access to information and privacy 0 30 6 15 22 22 5 42 50 18
2014 Security 9 20 43 18 5 5 0 31 24 21
2014 Science and technology 16 28 18 15 11 11 2 51 29 1648
2014 Library services 0 39 8 23 0 30 0 56 33 12
2014 Legal services 22 20 12 15 15 16 0 51 35 14
2014 Administration and operations 17 26 16 12 14 12 2 51 30 513
2014 Human resources 17 25 17 16 15 7 4 46 35 180
2014 Financial management 14 29 21 16 6 10 4 50 26 174
2014 Procurement 19 6 32 13 24 6 0 27 39 16
2014 Real property 23 19 22 15 10 11 0 48 28 33
2014 Materiel management 20 18 35 10 9 8 0 41 21 20
2014 Information management 14 29 18 16 9 12 3 50 29 110
2014 Information technology 14 34 16 10 12 12 2 56 26 225
2014 Internal audit 0 41 11 18 12 6 12 50 36 17
2014 Evaluation 25 17 17 12 13 14 3 49 30 36
2014 Other services to the public 22 23 18 14 12 9 2 50 30 164
2014 None of the above 17 22 19 15 14 11 2 45 33 488

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 39 7 5 8 0 0 79 14 55
2017 Federal regulators 26 50 6 13 5 0 0 76 18 332
2017 Compliance, inspection and enforcement 26 49 6 15 4 0 0 75 19 226
2017 Communications or public affairs 16 47 9 24 5 0 0 62 29 103
2017 Access to information and privacy 30 64 0 5 0 0 0 95 5 18
2017 Security 11 48 16 16 10 0 0 58 26 19
2017 Science and technology 30 51 4 12 4 0 0 81 15 1583
2017 Library services 8 76 8 8 0 0 0 84 8 12
2017 Administration and operations 45 41 5 6 2 0 0 87 9 392
2017 Human resources 50 41 4 3 2 0 0 91 5 189
2017 Financial management 42 46 2 7 2 0 0 88 10 125
2017 Procurement 20 59 0 10 10 0 0 80 20 10
2017 Real property 39 32 7 18 4 0 0 71 22 41
2017 Materiel management 48 19 11 17 5 0 0 67 22 14
2017 Information management 33 46 5 12 4 0 0 79 16 97
2017 Information technology 34 45 7 8 7 0 0 79 14 207
2017 Internal audit 51 43 0 7 0 0 0 93 7 14
2017 Evaluation 53 32 6 7 3 0 0 85 9 35
2017 Data sciences 27 47 5 14 6 0 0 74 21 137
2017 Policy 33 47 4 12 4 0 0 80 16 397
2017 Project management 26 49 6 13 6 0 0 75 19 143
2017 Other services to the public 35 46 4 11 3 0 0 81 15 87
2017 None of the above 25 46 7 17 5 0 0 71 22 268
2014 Client contact centre 43 44 4 6 3 0 0 87 9 68
2014 Federal regulators 32 48 5 11 4 0 0 80 15 457
2014 Compliance, inspection and enforcement 30 51 6 9 4 1 0 82 12 247
2014 Communications or public affairs 24 59 6 8 2 0 0 83 11 117
2014 Access to information and privacy 52 41 7 0 0 0 0 93 0 18
2014 Security 28 58 9 4 0 0 0 86 4 21
2014 Science and technology 29 50 5 12 4 0 0 80 16 1649
2014 Library services 19 62 0 19 0 0 0 81 19 12
2014 Legal services 29 63 0 0 8 0 0 92 8 14
2014 Administration and operations 44 44 3 7 2 0 0 87 9 513
2014 Human resources 39 49 5 7 1 0 0 87 8 180
2014 Financial management 49 43 3 5 0 0 0 91 5 174
2014 Procurement 51 32 0 6 11 0 0 83 17 16
2014 Real property 18 51 6 22 4 0 0 69 25 33
2014 Materiel management 36 45 6 8 5 0 0 81 13 20
2014 Information management 28 48 8 13 3 0 0 75 16 110
2014 Information technology 29 49 5 13 4 0 0 77 17 224
2014 Internal audit 41 59 0 0 0 0 0 100 0 17
2014 Evaluation 28 56 3 8 6 0 0 83 14 36
2014 Other services to the public 28 53 5 10 3 0 0 81 13 164
2014 None of the above 29 48 7 12 4 0 0 78 16 489

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 46 7 11 2 0 0 81 13 55
2017 Federal regulators 49 34 5 8 3 0 0 83 11 331
2017 Compliance, inspection and enforcement 35 32 10 14 10 0 0 67 24 226
2017 Communications or public affairs 40 27 13 15 6 0 0 67 21 103
2017 Access to information and privacy 46 27 5 22 0 0 0 73 22 18
2017 Security 27 47 11 11 5 0 0 74 16 19
2017 Science and technology 46 39 5 6 4 0 0 85 10 1583
2017 Library services 56 35 0 0 8 0 0 92 8 12
2017 Administration and operations 50 34 5 7 3 0 0 84 11 389
2017 Human resources 56 30 5 7 3 0 0 86 9 187
2017 Financial management 47 42 2 6 4 0 0 89 9 126
2017 Procurement 29 51 10 0 10 0 0 80 10 10
2017 Real property 57 38 0 4 0 0 0 96 4 41
2017 Materiel management 53 19 11 17 0 0 0 72 17 14
2017 Information management 54 34 5 6 1 0 0 88 7 97
2017 Information technology 53 29 7 5 3 0 2 84 9 206
2017 Internal audit 42 28 15 8 8 0 0 70 15 14
2017 Evaluation 42 37 7 8 6 0 0 79 14 35
2017 Data sciences 49 34 7 6 3 0 0 84 9 137
2017 Policy 45 38 4 7 5 0 0 83 13 397
2017 Project management 43 36 8 9 4 0 0 79 13 143
2017 Other services to the public 47 34 6 6 8 0 0 81 13 87
2017 None of the above 33 41 10 9 7 0 0 74 16 268
2014 Client contact centre 50 29 8 6 6 0 0 79 13 68
2014 Federal regulators 50 31 5 9 5 0 0 81 14 457
2014 Compliance, inspection and enforcement 41 32 6 13 9 0 0 72 22 247
2014 Communications or public affairs 38 42 8 8 2 1 0 81 11 116
2014 Access to information and privacy 47 34 12 0 6 0 0 82 6 18
2014 Security 42 33 11 5 10 0 0 75 14 21
2014 Science and technology 46 36 6 8 4 0 0 82 12 1649
2014 Library services 49 51 0 0 0 0 0 100 0 12
2014 Legal services 41 29 13 0 16 0 0 71 16 14
2014 Administration and operations 50 35 6 6 4 0 0 85 10 513
2014 Human resources 53 31 4 7 5 0 0 84 12 180
2014 Financial management 55 34 6 3 1 0 0 89 5 173
2014 Procurement 44 19 6 18 13 0 0 64 30 16
2014 Real property 53 29 9 3 7 0 0 82 10 33
2014 Materiel management 53 17 8 22 0 0 0 71 22 20
2014 Information management 48 35 7 9 1 0 0 83 10 110
2014 Information technology 47 36 5 9 2 0 0 83 11 225
2014 Internal audit 41 53 6 0 0 0 0 94 0 17
2014 Evaluation 45 45 5 3 3 0 0 90 5 36
2014 Other services to the public 46 35 5 9 3 0 1 82 13 163
2014 None of the above 41 38 5 10 6 0 0 79 16 489

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 34 11 3 2 0 0 83 5 55
2017 Federal regulators 52 33 6 6 2 0 0 86 8 331
2017 Compliance, inspection and enforcement 43 34 7 10 6 1 0 77 16 225
2017 Communications or public affairs 43 42 7 5 2 1 0 86 7 102
2017 Access to information and privacy 68 27 0 5 0 0 0 95 5 18
2017 Security 55 39 6 0 0 0 0 94 0 18
2017 Science and technology 53 37 5 3 1 0 0 90 4 1577
2017 Library services 55 36 0 0 9 0 0 91 9 11
2017 Administration and operations 47 38 10 3 1 0 0 86 4 390
2017 Human resources 70 25 2 0 1 0 0 96 2 189
2017 Financial management 45 46 5 3 1 0 0 91 4 126
2017 Procurement 29 51 20 0 0 0 0 80 0 10
2017 Real property 41 45 2 12 0 0 0 86 12 41
2017 Materiel management 57 25 6 0 11 0 0 83 11 14
2017 Information management 59 34 2 4 1 0 0 93 5 97
2017 Information technology 55 33 8 3 1 0 0 89 3 206
2017 Internal audit 42 50 8 0 0 0 0 92 0 14
2017 Evaluation 52 34 8 3 3 0 0 86 5 35
2017 Data sciences 52 36 4 7 1 0 1 88 8 137
2017 Policy 58 28 5 7 1 0 1 87 8 396
2017 Project management 50 42 2 4 1 0 1 93 5 142
2017 Other services to the public 54 31 7 6 3 0 0 84 9 87
2017 None of the above 42 42 8 5 2 0 1 85 7 267
2014 Client contact centre 43 41 6 10 0 0 0 84 10 68
2014 Federal regulators 56 32 4 6 2 0 0 88 8 455
2014 Compliance, inspection and enforcement 49 38 6 4 3 0 0 87 7 247
2014 Communications or public affairs 41 45 5 6 3 0 0 86 8 117
2014 Access to information and privacy 43 38 18 0 0 0 0 82 0 18
2014 Security 57 23 15 5 0 0 0 80 5 21
2014 Science and technology 49 40 6 4 1 0 0 89 5 1646
2014 Library services 64 36 0 0 0 0 0 100 0 12
2014 Legal services 41 43 8 8 0 0 0 84 8 14
2014 Administration and operations 50 38 6 4 1 0 0 88 6 510
2014 Human resources 56 35 5 3 1 0 0 91 4 180
2014 Financial management 48 42 6 4 0 1 0 90 4 174
2014 Procurement 38 32 13 18 0 0 0 70 18 16
2014 Real property 55 39 3 4 0 0 0 93 4 33
2014 Materiel management 51 35 6 8 0 0 0 86 8 20
2014 Information management 55 33 6 6 0 0 1 89 6 110
2014 Information technology 52 34 8 5 1 0 0 86 6 225
2014 Internal audit 53 35 6 0 6 0 0 88 6 17
2014 Evaluation 54 31 5 6 3 0 3 87 8 36
2014 Other services to the public 55 34 4 5 2 0 0 89 7 164
2014 None of the above 49 35 7 5 3 0 1 85 8 489

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 34 3 4 4 0 0 89 7 54
2017 Federal regulators 64 25 4 3 2 1 1 90 5 329
2017 Compliance, inspection and enforcement 63 22 6 6 1 0 2 87 7 226
2017 Communications or public affairs 62 28 3 5 1 0 1 91 6 103
2017 Access to information and privacy 84 16 0 0 0 0 0 100 0 18
2017 Security 43 41 11 5 0 0 0 84 5 19
2017 Science and technology 68 21 4 3 1 1 1 91 4 1582
2017 Library services 64 0 17 8 0 10 0 72 9 12
2017 Administration and operations 70 25 2 2 1 0 0 95 3 392
2017 Human resources 75 22 3 0 0 0 0 97 0 188
2017 Financial management 61 28 5 6 1 0 0 89 6 125
2017 Procurement 100 0 0 0 0 0 0 100 0 10
2017 Real property 61 28 7 4 0 0 0 89 4 41
2017 Materiel management 54 24 6 0 5 0 11 87 6 14
2017 Information management 70 22 2 6 0 0 0 92 6 97
2017 Information technology 68 18 7 2 2 0 2 88 5 207
2017 Internal audit 65 29 6 0 0 0 0 94 0 14
2017 Evaluation 69 22 9 0 0 0 0 91 0 35
2017 Data sciences 68 18 5 3 2 2 1 89 6 137
2017 Policy 75 16 4 3 1 0 0 92 4 394
2017 Project management 70 20 3 6 1 0 0 90 6 143
2017 Other services to the public 56 27 7 6 3 0 0 84 9 87
2017 None of the above 57 29 4 6 0 1 2 89 6 268
2014 Client contact centre 53 39 2 6 1 0 0 91 7 68
2014 Federal regulators 69 20 4 3 2 0 1 91 5 457
2014 Compliance, inspection and enforcement 67 21 5 4 1 1 0 90 5 247
2014 Communications or public affairs 69 27 2 1 1 0 0 96 2 117
2014 Access to information and privacy 59 29 7 6 0 0 0 87 6 18
2014 Security 62 23 5 6 4 0 0 85 10 21
2014 Science and technology 64 23 5 3 2 1 1 89 6 1649
2014 Library services 66 23 0 11 0 0 0 89 11 12
2014 Legal services 61 39 0 0 0 0 0 100 0 14
2014 Administration and operations 68 25 4 2 1 1 0 93 3 513
2014 Human resources 70 25 3 1 0 0 0 95 2 180
2014 Financial management 66 29 2 2 1 0 0 96 3 173
2014 Procurement 89 6 0 5 0 0 0 95 5 16
2014 Real property 53 34 3 4 4 3 0 89 7 33
2014 Materiel management 90 10 0 0 0 0 0 100 0 20
2014 Information management 62 23 6 7 1 1 1 86 8 110
2014 Information technology 64 23 5 4 1 0 2 89 5 225
2014 Internal audit 71 18 0 6 6 0 0 88 12 17
2014 Evaluation 70 17 3 2 3 3 3 92 5 36
2014 Other services to the public 67 21 4 3 2 0 2 90 5 164
2014 None of the above 71 20 2 3 2 1 0 93 5 489

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 24 18 9 0 0 0 73 9 55
2017 Federal regulators 59 15 6 12 6 0 1 76 18 332
2017 Compliance, inspection and enforcement 62 17 7 11 2 0 0 79 13 226
2017 Communications or public affairs 56 20 9 10 3 0 1 78 14 103
2017 Access to information and privacy 33 38 11 5 13 0 0 71 18 18
2017 Security 35 22 11 6 27 0 0 56 33 18
2017 Science and technology 69 17 4 6 3 0 1 87 9 1584
2017 Library services 59 16 17 8 0 0 0 75 8 12
2017 Administration and operations 52 26 9 10 3 0 1 78 13 388
2017 Human resources 51 29 9 7 4 0 0 80 11 189
2017 Financial management 43 24 9 16 8 0 0 67 24 126
2017 Procurement 59 30 0 10 0 0 0 90 10 10
2017 Real property 54 29 7 11 0 0 0 83 11 41
2017 Materiel management 81 13 0 6 0 0 0 94 6 14
2017 Information management 68 16 6 7 3 0 0 84 10 97
2017 Information technology 62 18 8 7 4 0 2 81 11 207
2017 Internal audit 51 14 15 20 0 0 0 65 20 14
2017 Evaluation 58 25 3 5 9 0 0 83 14 35
2017 Data sciences 68 11 6 8 4 1 3 82 12 137
2017 Policy 68 14 4 8 6 0 1 83 13 397
2017 Project management 60 21 6 11 3 0 0 81 13 143
2017 Other services to the public 66 16 8 4 4 0 1 83 9 87
2017 None of the above 54 21 8 10 5 0 1 76 16 267
2014 Client contact centre 44 27 7 15 8 0 0 70 23 68
2014 Federal regulators 60 15 6 10 8 0 1 75 18 457
2014 Compliance, inspection and enforcement 66 17 5 8 2 0 2 84 10 247
2014 Communications or public affairs 58 21 8 9 3 0 0 79 13 117
2014 Access to information and privacy 28 45 12 10 5 0 0 73 15 18
2014 Security 38 25 9 14 14 0 0 63 28 21
2014 Science and technology 66 18 5 6 3 0 1 85 10 1648
2014 Library services 57 36 8 0 0 0 0 92 0 12
2014 Legal services 61 24 0 14 0 0 0 86 14 14
2014 Administration and operations 54 23 9 11 4 0 0 77 14 513
2014 Human resources 58 23 4 12 3 0 0 81 15 180
2014 Financial management 41 26 14 15 4 0 0 67 19 173
2014 Procurement 57 26 0 13 5 0 0 82 18 16
2014 Real property 68 13 12 4 3 0 0 81 7 33
2014 Materiel management 71 18 0 0 0 0 11 100 0 20
2014 Information management 60 15 8 7 7 1 3 78 14 110
2014 Information technology 66 18 5 8 3 0 0 84 10 225
2014 Internal audit 36 47 6 6 6 0 0 83 12 17
2014 Evaluation 67 16 0 6 11 0 0 83 17 36
2014 Other services to the public 66 19 5 4 4 0 1 87 8 164
2014 None of the above 62 18 5 9 5 0 1 81 14 489

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 29 5 0 3 0 3 92 3 55
2017 Federal regulators 65 18 5 6 3 0 2 85 10 332
2017 Compliance, inspection and enforcement 72 14 5 5 2 0 2 87 8 226
2017 Communications or public affairs 56 21 6 12 1 0 4 80 14 103
2017 Access to information and privacy 60 23 6 11 0 0 0 83 11 18
2017 Security 43 32 5 0 21 0 0 74 21 19
2017 Science and technology 71 14 5 3 3 0 3 89 6 1583
2017 Library services 75 17 8 0 0 0 0 92 0 12
2017 Administration and operations 65 21 6 5 2 0 2 87 7 391
2017 Human resources 65 25 5 2 2 0 1 91 4 188
2017 Financial management 51 28 12 6 3 0 0 79 10 126
2017 Procurement 70 30 0 0 0 0 0 100 0 10
2017 Real property 48 27 7 9 5 0 5 79 14 41
2017 Materiel management 64 19 0 6 0 0 11 93 7 14
2017 Information management 70 19 4 3 3 0 1 90 6 97
2017 Information technology 62 16 6 5 4 0 5 83 10 207
2017 Internal audit 57 29 6 7 0 0 0 86 7 14
2017 Evaluation 64 16 8 6 3 0 3 83 9 35
2017 Data sciences 65 16 7 3 2 0 7 86 6 137
2017 Policy 73 15 4 5 2 0 1 89 7 397
2017 Project management 74 14 5 6 0 0 1 89 6 143
2017 Other services to the public 68 20 4 2 3 0 2 90 5 87
2017 None of the above 63 17 8 6 3 0 4 83 9 268
2014 Client contact centre 48 27 13 8 3 0 1 76 11 68
2014 Federal regulators 66 17 5 8 2 0 2 85 10 456
2014 Compliance, inspection and enforcement 75 12 4 5 1 1 2 89 6 247
2014 Communications or public affairs 69 17 4 6 3 1 0 87 9 117
2014 Access to information and privacy 61 18 7 10 5 0 0 78 15 18
2014 Security 47 33 10 5 4 0 0 81 9 21
2014 Science and technology 72 13 4 4 2 0 4 89 6 1648
2014 Library services 57 43 0 0 0 0 0 100 0 12
2014 Legal services 56 30 0 6 8 0 0 86 14 14
2014 Administration and operations 65 20 6 5 2 0 2 87 7 513
2014 Human resources 70 19 2 6 1 0 1 90 7 180
2014 Financial management 58 25 8 7 1 1 0 84 8 174
2014 Procurement 70 11 6 0 6 0 6 86 7 16
2014 Real property 66 16 9 4 3 0 3 84 7 33
2014 Materiel management 75 10 0 4 0 0 11 95 5 20
2014 Information management 65 16 5 5 6 1 2 83 11 110
2014 Information technology 72 15 7 4 1 0 1 87 6 225
2014 Internal audit 66 23 0 6 6 0 0 88 12 17
2014 Evaluation 69 20 0 9 3 0 0 89 11 36
2014 Other services to the public 69 13 5 2 3 0 7 89 5 164
2014 None of the above 67 16 5 5 3 1 3 86 9 489

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 70 26 2 0 0 0 2 98 0 55
2017 Federal regulators 79 13 2 3 2 0 2 94 4 332
2017 Compliance, inspection and enforcement 84 11 2 0 1 0 1 96 2 226
2017 Communications or public affairs 78 12 5 1 4 0 1 90 5 103
2017 Access to information and privacy 84 11 5 0 0 0 0 95 0 18
2017 Security 84 6 0 6 4 0 0 90 10 18
2017 Science and technology 81 10 3 1 1 0 3 95 3 1581
2017 Library services 75 17 8 0 0 0 0 92 0 12
2017 Administration and operations 81 11 3 2 1 0 2 93 3 390
2017 Human resources 86 11 3 1 0 0 0 96 1 188
2017 Financial management 78 15 4 2 1 0 0 93 3 126
2017 Procurement 59 30 0 10 0 0 0 90 10 10
2017 Real property 80 13 2 0 0 0 5 98 0 41
2017 Materiel management 76 6 0 0 6 0 11 93 7 14
2017 Information management 85 12 2 0 1 0 0 97 1 97
2017 Information technology 76 12 4 2 3 1 2 91 5 207
2017 Internal audit 73 20 0 7 0 0 0 93 7 14
2017 Evaluation 80 17 3 0 0 0 0 97 0 33
2017 Data sciences 74 14 1 2 1 0 8 95 4 137
2017 Policy 82 9 2 4 1 0 1 93 5 397
2017 Project management 84 9 4 1 1 0 1 94 2 143
2017 Other services to the public 79 12 1 2 3 0 2 93 6 87
2017 None of the above 76 13 5 2 1 0 4 92 3 267
2014 Client contact centre 75 16 6 1 2 0 0 91 3 68
2014 Federal regulators 78 10 4 4 2 0 3 90 6 457
2014 Compliance, inspection and enforcement 80 9 3 1 2 0 4 94 3 247
2014 Communications or public affairs 82 11 3 0 1 2 1 96 1 117
2014 Access to information and privacy 82 13 0 5 0 0 0 95 5 18
2014 Security 77 9 5 5 5 0 0 86 9 21
2014 Science and technology 78 11 3 2 2 0 4 93 4 1647
2014 Library services 81 19 0 0 0 0 0 100 0 12
2014 Legal services 57 29 6 0 8 0 0 86 8 14
2014 Administration and operations 76 16 3 1 1 0 2 94 3 513
2014 Human resources 81 13 3 1 1 0 0 95 2 180
2014 Financial management 77 17 4 1 1 0 1 94 2 174
2014 Procurement 74 6 6 6 0 0 6 86 7 16
2014 Real property 83 7 3 4 0 0 3 93 4 33
2014 Materiel management 79 5 6 0 4 0 5 89 5 20
2014 Information management 81 11 1 2 1 2 2 96 3 110
2014 Information technology 80 13 3 1 1 0 1 94 2 225
2014 Internal audit 94 6 0 0 0 0 0 100 0 17
2014 Evaluation 86 11 0 3 0 0 0 97 3 36
2014 Other services to the public 79 8 2 1 3 0 6 93 4 164
2014 None of the above 77 11 4 3 2 1 3 91 5 489

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 32 13 3 2 0 11 81 5 54
2017 Federal regulators 52 22 10 8 5 1 2 76 13 332
2017 Compliance, inspection and enforcement 58 20 9 7 1 2 3 83 8 226
2017 Communications or public affairs 48 28 6 6 7 1 5 81 13 103
2017 Access to information and privacy 61 16 12 5 0 5 0 82 6 18
2017 Security 43 26 5 5 21 0 0 69 26 19
2017 Science and technology 60 19 7 4 2 2 5 85 7 1581
2017 Library services 48 0 41 0 0 0 10 54 0 12
2017 Administration and operations 55 25 10 5 2 1 3 83 7 391
2017 Human resources 60 30 4 3 2 1 0 91 5 188
2017 Financial management 40 37 7 8 5 2 2 80 13 126
2017 Procurement 59 30 0 10 0 0 0 90 10 10
2017 Real property 38 33 9 16 0 0 5 74 16 41
2017 Materiel management 59 30 0 0 0 0 11 100 0 14
2017 Information management 60 26 5 4 0 1 3 90 4 97
2017 Information technology 54 21 9 4 2 3 6 82 7 207
2017 Internal audit 50 15 27 7 0 0 0 65 7 14
2017 Evaluation 47 22 14 14 3 0 0 70 17 35
2017 Data sciences 55 16 8 7 1 3 10 82 9 137
2017 Policy 59 25 7 6 1 1 1 86 7 397
2017 Project management 60 21 8 9 0 1 1 83 10 143
2017 Other services to the public 57 23 5 6 4 1 3 84 11 87
2017 None of the above 50 23 8 8 3 2 4 79 12 268
2014 Client contact centre 38 25 21 10 3 2 2 65 13 68
2014 Federal regulators 51 27 8 8 4 1 2 80 12 457
2014 Compliance, inspection and enforcement 62 17 8 6 2 0 5 84 8 247
2014 Communications or public affairs 59 21 7 8 3 2 0 81 12 117
2014 Access to information and privacy 44 41 5 5 5 0 0 85 10 18
2014 Security 34 44 9 5 4 0 5 81 9 21
2014 Science and technology 59 18 8 5 3 2 6 84 8 1648
2014 Library services 57 24 8 0 0 11 0 91 0 12
2014 Legal services 54 31 6 0 8 0 0 86 8 14
2014 Administration and operations 51 27 8 7 3 2 2 81 11 513
2014 Human resources 57 30 7 2 1 1 2 89 3 180
2014 Financial management 42 38 9 6 2 1 1 82 8 174
2014 Procurement 44 30 6 0 6 6 6 85 7 16
2014 Real property 55 23 10 4 0 3 6 86 4 33
2014 Materiel management 55 26 6 0 4 5 3 89 5 20
2014 Information management 62 18 9 4 2 3 3 85 6 110
2014 Information technology 59 24 7 4 2 2 2 86 6 225
2014 Internal audit 47 41 6 6 0 0 0 88 6 17
2014 Evaluation 66 14 3 9 6 3 0 82 15 36
2014 Other services to the public 61 17 4 8 3 1 7 84 11 164
2014 None of the above 53 26 8 6 2 2 3 83 9 488

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 32 11 3 0 5 2 85 3 55
2017 Federal regulators 64 22 4 4 1 2 2 90 6 332
2017 Compliance, inspection and enforcement 64 20 6 4 2 2 1 87 7 226
2017 Communications or public affairs 61 23 5 3 1 4 3 91 4 103
2017 Access to information and privacy 77 17 6 0 0 0 0 94 0 17
2017 Security 42 32 16 5 4 0 0 74 9 19
2017 Science and technology 67 19 6 2 0 2 3 91 3 1580
2017 Library services 59 25 16 0 0 0 0 84 0 12
2017 Administration and operations 64 25 5 3 1 1 0 91 3 388
2017 Human resources 72 22 2 3 0 0 1 96 3 189
2017 Financial management 55 37 5 2 1 1 0 93 2 126
2017 Procurement 59 41 0 0 0 0 0 100 0 10
2017 Real property 55 41 0 2 0 0 2 98 2 41
2017 Materiel management 89 0 11 0 0 0 0 89 0 14
2017 Information management 72 22 4 1 0 0 1 95 1 97
2017 Information technology 63 23 3 2 0 5 4 94 3 207
2017 Internal audit 71 15 0 6 0 8 0 93 7 14
2017 Evaluation 61 28 5 3 0 3 0 92 3 35
2017 Data sciences 67 18 5 3 1 2 4 91 4 136
2017 Policy 71 20 2 1 0 5 1 97 1 395
2017 Project management 67 20 8 1 0 4 0 91 2 143
2017 Other services to the public 68 18 6 3 3 0 1 87 7 86
2017 None of the above 57 26 6 5 1 2 3 87 6 268
2014 Client contact centre 43 35 10 4 0 8 0 85 5 68
2014 Federal regulators 68 20 4 3 1 1 3 92 4 457
2014 Compliance, inspection and enforcement 66 21 6 2 1 1 3 91 3 247
2014 Communications or public affairs 66 20 2 1 2 7 2 94 3 117
2014 Access to information and privacy 49 27 13 0 0 6 5 86 0 18
2014 Security 56 20 15 9 0 0 0 76 9 21
2014 Science and technology 64 20 6 2 1 3 3 90 3 1646
2014 Library services 64 19 8 0 0 9 0 92 0 12
2014 Legal services 54 30 0 0 8 0 8 92 8 14
2014 Administration and operations 63 27 5 3 0 1 1 92 3 513
2014 Human resources 69 23 2 3 0 2 1 95 3 180
2014 Financial management 59 30 4 4 1 1 1 91 5 174
2014 Procurement 50 26 11 0 0 6 6 87 0 16
2014 Real property 66 23 3 0 6 0 3 91 6 33
2014 Materiel management 80 14 6 0 0 0 0 94 0 20
2014 Information management 67 20 4 3 1 4 2 92 4 110
2014 Information technology 59 25 7 1 2 4 3 90 3 225
2014 Internal audit 53 40 0 7 0 0 0 93 7 17
2014 Evaluation 72 20 6 0 0 2 0 94 0 36
2014 Other services to the public 65 17 8 3 3 1 5 86 6 164
2014 None of the above 63 22 5 1 1 4 3 92 2 488

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 11 89 54
2017 Federal regulators 14 86 331
2017 Compliance, inspection and enforcement 15 85 225
2017 Communications or public affairs 24 76 102
2017 Security 27 73 19
2017 Science and technology 11 89 1581
2017 Administration and operations 17 83 392
2017 Human resources 15 85 189
2017 Financial management 13 87 126
2017 Real property 35 65 41
2017 Information management 15 85 97
2017 Information technology 6 94 207
2017 Evaluation 23 77 35
2017 Data sciences 9 91 137
2017 Policy 13 87 394
2017 Project management 12 88 143
2017 Other services to the public 13 87 87
2017 None of the above 11 89 268
2014 Client contact centre 16 84 68
2014 Federal regulators 13 87 456
2014 Compliance, inspection and enforcement 16 84 246
2014 Communications or public affairs 21 79 117
2014 Science and technology 12 88 1647
2014 Library services 0 100 12
2014 Administration and operations 18 82 512
2014 Human resources 17 83 179
2014 Financial management 12 88 174
2014 Real property 33 67 33
2014 Materiel management 22 78 20
2014 Information management 12 88 110
2014 Information technology 14 86 225
2014 Other services to the public 17 83 164
2014 None of the above 15 85 487

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 31 45
2017 Compliance, inspection and enforcement 29 33
2017 Communications or public affairs 27 24
2017 Science and technology 42 177
2017 Administration and operations 40 67
2017 Human resources 37 28
2017 Financial management 50 16
2017 Real property 38 12
2017 Information management 58 14
2017 Data sciences 50 12
2017 Policy 35 53
2017 Project management 54 17
2017 Other services to the public 59 12
2017 None of the above 62 30
2014 Federal regulators 49 61
2014 Compliance, inspection and enforcement 34 40
2014 Communications or public affairs 36 25
2014 Science and technology 50 189
2014 Administration and operations 54 89
2014 Human resources 45 31
2014 Financial management 63 21
2014 Real property 52 11
2014 Information management 44 12
2014 Information technology 47 30
2014 Other services to the public 52 27
2014 None of the above 39 70

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 76 45
2017 Compliance, inspection and enforcement 79 33
2017 Communications or public affairs 83 24
2017 Science and technology 63 177
2017 Administration and operations 67 67
2017 Human resources 67 28
2017 Financial management 68 16
2017 Real property 48 12
2017 Information management 57 14
2017 Information technology 57 12
2017 Data sciences 77 12
2017 Policy 72 53
2017 Project management 60 17
2017 Other services to the public 55 12
2017 None of the above 71 30
2014 Client contact centre 70 10
2014 Federal regulators 52 61
2014 Compliance, inspection and enforcement 71 40
2014 Communications or public affairs 76 25
2014 Science and technology 59 189
2014 Administration and operations 61 89
2014 Human resources 64 31
2014 Financial management 53 21
2014 Real property 60 11
2014 Information management 66 12
2014 Information technology 43 30
2014 Other services to the public 62 27
2014 None of the above 68 70

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 33
2017 Science and technology 10 177
2017 Administration and operations 8 67
2017 Financial management 0 16
2017 Data sciences 0 12
2017 Policy 9 53
2017 None of the above 19 30
2014 Federal regulators 11 61
2014 Communications or public affairs 0 25
2014 Science and technology 8 189
2014 Administration and operations 6 89
2014 Information management 0 12
2014 None of the above 15 70

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 45
2017 Compliance, inspection and enforcement 0 33
2017 Communications or public affairs 0 24
2017 Science and technology 0 177
2017 Administration and operations 0 67
2017 Human resources 0 28
2017 Financial management 0 16
2017 Real property 0 12
2017 Information management 0 14
2017 Information technology 0 12
2017 Data sciences 0 12
2017 Policy 0 53
2017 Project management 0 17
2017 Other services to the public 0 12
2017 None of the above 0 30
2014 Client contact centre 0 10
2014 Federal regulators 0 61
2014 Compliance, inspection and enforcement 0 40
2014 Communications or public affairs 0 25
2014 Science and technology 0 189
2014 Administration and operations 0 89
2014 Human resources 0 31
2014 Financial management 0 21
2014 Real property 0 11
2014 Information management 0 12
2014 Information technology 0 30
2014 Other services to the public 0 27
2014 None of the above 0 70

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 15 33
2017 Science and technology 6 177
2017 Information technology 0 12
2017 Project management 0 17
2017 Other services to the public 0 12
2014 Client contact centre 0 10
2014 Science and technology 5 189
2014 Human resources 0 31
2014 Financial management 0 21
2014 Information technology 17 30
2014 Other services to the public 0 27

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Science and technology 5 177
2017 Financial management 0 16
2017 Real property 0 12
2017 Information management 0 14
2017 Information technology 0 12
2017 Other services to the public 0 12
2014 Client contact centre 0 10
2014 Communications or public affairs 0 25
2014 Science and technology 6 189
2014 Human resources 0 31
2014 Financial management 0 21
2014 Real property 0 11
2014 Information management 0 12
2014 None of the above 8 70

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 45
2017 Real property 0 12
2017 Information management 0 14
2017 Information technology 0 12
2017 Project management 0 17
2014 Client contact centre 0 10
2014 Communications or public affairs 0 25
2014 Science and technology 3 189
2014 Administration and operations 7 89
2014 Information management 0 12
2014 Other services to the public 0 27

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 34 45
2017 Compliance, inspection and enforcement 28 33
2017 Science and technology 42 177
2017 Administration and operations 40 67
2017 Human resources 60 28
2017 Financial management 50 16
2017 Real property 46 12
2017 Information management 36 14
2017 Information technology 49 12
2017 Data sciences 49 12
2017 Policy 34 53
2017 Project management 35 17
2017 Other services to the public 52 12
2017 None of the above 44 30
2014 Federal regulators 35 61
2014 Compliance, inspection and enforcement 44 40
2014 Communications or public affairs 56 25
2014 Science and technology 32 190
2014 Administration and operations 42 89
2014 Human resources 36 31
2014 Financial management 45 21
2014 Real property 58 11
2014 Information technology 27 30
2014 Other services to the public 53 27
2014 None of the above 38 70

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 43 45
2017 Compliance, inspection and enforcement 44 33
2017 Communications or public affairs 41 24
2017 Science and technology 39 177
2017 Administration and operations 43 67
2017 Human resources 50 28
2017 Financial management 56 16
2017 Real property 49 12
2017 Information management 35 14
2017 Data sciences 51 12
2017 Policy 42 53
2017 None of the above 32 30
2014 Federal regulators 36 61
2014 Compliance, inspection and enforcement 44 40
2014 Communications or public affairs 64 25
2014 Science and technology 36 190
2014 Administration and operations 33 89
2014 Human resources 40 31
2014 Financial management 44 21
2014 Real property 47 11
2014 Information management 60 12
2014 Information technology 47 30
2014 Other services to the public 20 27
2014 None of the above 42 70

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 49 45
2017 Compliance, inspection and enforcement 36 33
2017 Communications or public affairs 56 24
2017 Science and technology 44 177
2017 Administration and operations 45 67
2017 Human resources 50 28
2017 Financial management 62 16
2017 Real property 39 12
2017 Information management 57 14
2017 Information technology 43 12
2017 Data sciences 58 12
2017 Policy 45 53
2017 Project management 43 17
2017 Other services to the public 57 12
2017 None of the above 61 30
2014 Federal regulators 25 61
2014 Compliance, inspection and enforcement 52 40
2014 Communications or public affairs 32 25
2014 Science and technology 39 190
2014 Administration and operations 34 89
2014 Human resources 54 31
2014 Financial management 42 21
2014 Real property 55 11
2014 Information technology 57 30
2014 Other services to the public 46 27
2014 None of the above 46 70

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 51 45
2017 Compliance, inspection and enforcement 33 33
2017 Communications or public affairs 29 24
2017 Science and technology 32 177
2017 Administration and operations 38 67
2017 Human resources 43 28
2017 Financial management 37 16
2017 Real property 41 12
2017 Information management 35 14
2017 Information technology 59 12
2017 Policy 46 53
2017 Project management 48 17
2017 None of the above 47 30
2014 Client contact centre 44 11
2014 Federal regulators 36 61
2014 Compliance, inspection and enforcement 37 40
2014 Communications or public affairs 20 25
2014 Science and technology 32 190
2014 Administration and operations 35 89
2014 Human resources 36 31
2014 Financial management 34 21
2014 Real property 58 11
2014 Information technology 30 30
2014 Other services to the public 44 27
2014 None of the above 42 70

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 29 45
2017 Compliance, inspection and enforcement 39 33
2017 Communications or public affairs 32 24
2017 Science and technology 29 177
2017 Administration and operations 32 67
2017 Human resources 27 28
2017 Financial management 31 16
2017 Information management 36 14
2017 Data sciences 53 12
2017 Policy 34 53
2017 Other services to the public 0 12
2017 None of the above 58 30
2014 Federal regulators 29 61
2014 Compliance, inspection and enforcement 40 40
2014 Communications or public affairs 24 25
2014 Science and technology 25 190
2014 Administration and operations 27 89
2014 Human resources 29 31
2014 Real property 76 11
2014 Information technology 37 30
2014 Other services to the public 27 27
2014 None of the above 31 70

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 56 45
2017 Compliance, inspection and enforcement 49 33
2017 Communications or public affairs 42 24
2017 Science and technology 52 177
2017 Administration and operations 54 67
2017 Human resources 77 28
2017 Financial management 88 16
2017 Real property 61 12
2017 Information management 57 14
2017 Information technology 51 12
2017 Data sciences 41 12
2017 Policy 60 53
2017 Project management 54 17
2017 Other services to the public 58 12
2017 None of the above 58 30
2014 Client contact centre 84 11
2014 Federal regulators 53 61
2014 Compliance, inspection and enforcement 57 40
2014 Communications or public affairs 69 25
2014 Science and technology 57 190
2014 Administration and operations 47 89
2014 Human resources 64 31
2014 Financial management 51 21
2014 Real property 65 11
2014 Information management 57 12
2014 Information technology 47 30
2014 Other services to the public 62 27
2014 None of the above 56 70

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 47 45
2017 Compliance, inspection and enforcement 27 33
2017 Communications or public affairs 34 24
2017 Science and technology 32 177
2017 Administration and operations 29 67
2017 Human resources 33 28
2017 Financial management 37 16
2017 Real property 72 12
2017 Information technology 66 12
2017 Policy 28 53
2017 Project management 36 17
2017 None of the above 35 30
2014 Federal regulators 36 61
2014 Compliance, inspection and enforcement 44 40
2014 Communications or public affairs 20 25
2014 Science and technology 31 190
2014 Administration and operations 35 89
2014 Human resources 42 31
2014 Financial management 39 21
2014 Real property 45 11
2014 Information technology 30 30
2014 Other services to the public 30 27
2014 None of the above 35 70

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 33
2017 Communications or public affairs 0 24
2017 Human resources 0 28
2017 Financial management 0 16
2017 Real property 0 12
2017 Information management 0 14
2017 Data sciences 0 12
2017 Project management 0 17
2017 Other services to the public 0 12
2017 None of the above 0 30
2014 Client contact centre 0 11
2014 Communications or public affairs 0 25
2014 Administration and operations 0 89
2014 Human resources 0 31
2014 Information management 0 12
2014 Information technology 0 30
2014 Other services to the public 0 27

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 15 33
2017 Science and technology 7 177
2017 Real property 0 12
2017 Information management 0 14
2017 Information technology 0 12
2017 Policy 10 53
2017 Other services to the public 0 12
2014 Client contact centre 0 11
2014 Communications or public affairs 0 25
2014 Science and technology 11 190
2014 Administration and operations 16 89
2014 Real property 0 11
2014 None of the above 7 70

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 16 45
2017 Compliance, inspection and enforcement 16 33
2017 Science and technology 9 177
2017 Administration and operations 8 67
2017 Real property 0 12
2017 Other services to the public 0 12
2014 Client contact centre 0 11
2014 Compliance, inspection and enforcement 23 40
2014 Science and technology 10 190
2014 Administration and operations 8 89
2014 Other services to the public 18 27
2014 None of the above 15 70

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 44 45
2017 Compliance, inspection and enforcement 54 33
2017 Communications or public affairs 46 24
2017 Science and technology 46 177
2017 Administration and operations 49 67
2017 Human resources 51 28
2017 Financial management 49 16
2017 Real property 47 12
2017 Information management 35 14
2017 Data sciences 60 12
2017 Policy 42 53
2017 Project management 41 17
2017 Other services to the public 50 12
2017 None of the above 57 30
2014 Federal regulators 33 61
2014 Compliance, inspection and enforcement 49 40
2014 Communications or public affairs 56 25
2014 Science and technology 36 190
2014 Administration and operations 40 89
2014 Human resources 61 31
2014 Financial management 48 21
2014 Real property 56 11
2014 Information technology 33 30
2014 Other services to the public 31 27
2014 None of the above 36 70

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 21 45
2017 Compliance, inspection and enforcement 22 33
2017 Science and technology 23 177
2017 Administration and operations 19 67
2017 Human resources 22 28
2017 Policy 23 53
2017 Other services to the public 0 12
2017 None of the above 27 30
2014 Client contact centre 0 11
2014 Federal regulators 35 61
2014 Compliance, inspection and enforcement 27 40
2014 Communications or public affairs 45 25
2014 Science and technology 24 190
2014 Administration and operations 21 89
2014 Human resources 27 31
2014 Financial management 38 21
2014 Real property 56 11
2014 Information technology 16 30
2014 Other services to the public 37 27
2014 None of the above 17 70

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 18 33
2017 Science and technology 7 177
2017 Administration and operations 19 67
2017 Financial management 0 16
2017 Policy 13 53
2014 Federal regulators 20 61
2014 Compliance, inspection and enforcement 22 40
2014 Science and technology 13 190
2014 Administration and operations 15 89
2014 Information technology 16 30
2014 None of the above 20 70

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 62 45
2017 Compliance, inspection and enforcement 43 33
2017 Communications or public affairs 61 24
2017 Science and technology 57 177
2017 Administration and operations 51 67
2017 Human resources 65 28
2017 Financial management 62 16
2017 Real property 60 12
2017 Information management 64 14
2017 Information technology 58 12
2017 Data sciences 66 12
2017 Policy 39 53
2017 Project management 54 17
2017 Other services to the public 59 12
2017 None of the above 57 30
2014 Client contact centre 46 11
2014 Federal regulators 61 60
2014 Compliance, inspection and enforcement 61 40
2014 Communications or public affairs 44 25
2014 Science and technology 48 189
2014 Administration and operations 49 89
2014 Human resources 61 31
2014 Financial management 42 21
2014 Real property 62 11
2014 Information management 58 12
2014 Information technology 46 30
2014 Other services to the public 50 27
2014 None of the above 54 70

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 33 45
2017 Compliance, inspection and enforcement 40 33
2017 Communications or public affairs 19 24
2017 Science and technology 27 177
2017 Administration and operations 27 67
2017 Human resources 30 28
2017 Financial management 43 16
2017 Information technology 49 12
2017 Data sciences 39 12
2017 Policy 24 53
2017 Project management 31 17
2017 None of the above 40 30
2014 Federal regulators 43 60
2014 Compliance, inspection and enforcement 43 40
2014 Communications or public affairs 20 25
2014 Science and technology 30 189
2014 Administration and operations 30 89
2014 Human resources 45 31
2014 Financial management 29 21
2014 Other services to the public 23 27
2014 None of the above 29 70

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 10 45
2017 Compliance, inspection and enforcement 0 33
2017 Science and technology 10 177
2017 Administration and operations 8 67
2017 Real property 0 12
2017 Policy 13 53
2017 Other services to the public 0 12
2014 Federal regulators 8 60
2014 Compliance, inspection and enforcement 15 40
2014 Science and technology 7 189
2014 Administration and operations 11 89
2014 Financial management 0 21
2014 None of the above 13 70

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 22 45
2017 Compliance, inspection and enforcement 21 33
2017 Communications or public affairs 32 24
2017 Science and technology 20 177
2017 Administration and operations 18 67
2017 Financial management 31 16
2017 Policy 9 53
2017 None of the above 28 30
2014 Federal regulators 12 60
2014 Compliance, inspection and enforcement 30 40
2014 Science and technology 18 189
2014 Administration and operations 22 89
2014 Financial management 0 21
2014 Other services to the public 22 27
2014 None of the above 17 70

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 22 45
2017 Science and technology 13 177
2017 Administration and operations 12 67
2017 Human resources 23 28
2014 Federal regulators 25 60
2014 Compliance, inspection and enforcement 12 40
2014 Science and technology 12 189
2014 Administration and operations 13 89
2014 Human resources 19 31
2014 Financial management 0 21
2014 Information management 0 12
2014 None of the above 8 70

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 4 177
2017 Financial management 0 16
2017 Information management 0 14
2014 Communications or public affairs 0 25
2014 Science and technology 5 189
2014 Financial management 0 21
2014 Other services to the public 0 27

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 12 177
2017 Administration and operations 21 67
2017 Human resources 18 28
2017 Real property 0 12
2017 Information management 0 14
2017 Information technology 0 12
2017 Policy 9 53
2014 Client contact centre 0 11
2014 Federal regulators 17 60
2014 Science and technology 12 189
2014 Administration and operations 12 89
2014 Human resources 21 31
2014 Information technology 20 30
2014 None of the above 12 70

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 16 33
2017 Science and technology 10 177
2017 Administration and operations 12 67
2017 Real property 0 12
2017 Policy 22 53
2017 Project management 0 17
2014 Federal regulators 15 60
2014 Communications or public affairs 0 25
2014 Science and technology 8 189
2014 Administration and operations 15 89
2014 Information management 0 12
2014 None of the above 17 70

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 23 45
2017 Compliance, inspection and enforcement 39 33
2017 Communications or public affairs 23 24
2017 Science and technology 25 177
2017 Administration and operations 22 67
2017 Policy 35 53
2017 Project management 34 17
2017 None of the above 16 30
2014 Federal regulators 24 60
2014 Compliance, inspection and enforcement 28 40
2014 Communications or public affairs 43 25
2014 Science and technology 31 189
2014 Administration and operations 26 89
2014 Human resources 17 31
2014 Financial management 30 21
2014 Real property 0 11
2014 Information technology 34 30
2014 Other services to the public 24 27
2014 None of the above 28 70

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 21 23
2017 Science and technology 11 169
2017 Administration and operations 14 64
2017 Financial management 0 15
2014 Client contact centre 0 10
2014 Federal regulators 17 59
2014 Science and technology 14 181
2014 Administration and operations 22 86
2014 Information technology 18 28
2014 None of the above 16 69

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 21 43
2017 Compliance, inspection and enforcement 22 32
2017 Communications or public affairs 30 23
2017 Science and technology 26 169
2017 Administration and operations 17 64
2017 Policy 18 51
2017 None of the above 20 28
2014 Federal regulators 34 59
2014 Compliance, inspection and enforcement 28 36
2014 Science and technology 26 181
2014 Administration and operations 22 86
2014 Human resources 0 30
2014 Information technology 29 28
2014 Other services to the public 29 27
2014 None of the above 26 69

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 11 169
2017 Real property 0 11
2014 Client contact centre 0 10
2014 Science and technology 15 181
2014 Administration and operations 17 86
2014 Information technology 32 28
2014 None of the above 10 69

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 32
2017 Science and technology 9 169
2017 Administration and operations 14 64
2017 Information technology 0 11
2017 Project management 0 14
2014 Client contact centre 0 10
2014 Federal regulators 15 59
2014 Science and technology 10 181
2014 Administration and operations 10 86
2014 Information management 0 11

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 15 169
2017 Administration and operations 13 64
2017 Real property 0 11
2014 Client contact centre 0 10
2014 Federal regulators 8 59
2014 Science and technology 10 181
2014 Administration and operations 12 86
2014 None of the above 8 69

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 15 169
2017 Administration and operations 11 64
2017 Human resources 22 24
2017 Information management 36 14
2017 Data sciences 0 11
2014 Communications or public affairs 24 25
2014 Science and technology 6 181
2014 Administration and operations 14 86
2014 Human resources 16 30
2014 Information technology 18 28
2014 None of the above 13 69

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 28 43
2017 Communications or public affairs 22 23
2017 Science and technology 6 169
2017 Administration and operations 17 64
2017 Human resources 34 24
2017 Policy 29 51
2014 Federal regulators 20 59
2014 Science and technology 11 181
2014 Administration and operations 22 86
2014 None of the above 15 69

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 12 43
2017 Science and technology 10 169
2017 Administration and operations 12 64
2017 Human resources 0 24
2017 Data sciences 0 11
2017 Policy 12 51
2017 Other services to the public 0 11
2014 Science and technology 9 181
2014 Human resources 0 30
2014 Financial management 0 21
2014 None of the above 10 69

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 19 43
2017 Science and technology 13 169
2017 Administration and operations 13 64
2017 Financial management 33 15
2017 Other services to the public 0 11
2017 None of the above 18 28
2014 Science and technology 5 181
2014 Administration and operations 15 86
2014 Other services to the public 0 27
2014 None of the above 12 69

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 33 43
2017 Compliance, inspection and enforcement 21 32
2017 Science and technology 27 169
2017 Administration and operations 19 64
2017 Financial management 46 15
2017 Policy 24 51
2017 Other services to the public 0 11
2017 None of the above 27 28
2014 Federal regulators 25 59
2014 Compliance, inspection and enforcement 40 36
2014 Communications or public affairs 20 25
2014 Science and technology 22 181
2014 Administration and operations 15 86
2014 Human resources 19 30
2014 Information technology 35 28
2014 Other services to the public 21 27
2014 None of the above 32 69

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 169
2017 Real property 0 11
2017 Information technology 0 11
2017 Policy 10 51
2017 None of the above 20 28
2014 Client contact centre 0 10
2014 Federal regulators 8 59
2014 Science and technology 7 181
2014 Information management 0 11
2014 None of the above 13 69

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 56 43
2017 Compliance, inspection and enforcement 47 32
2017 Communications or public affairs 31 23
2017 Science and technology 41 169
2017 Administration and operations 48 64
2017 Human resources 38 24
2017 Financial management 66 15
2017 Real property 37 11
2017 Information management 43 14
2017 Data sciences 45 11
2017 Policy 46 51
2017 Project management 43 14
2017 Other services to the public 0 11
2017 None of the above 58 28
2014 Client contact centre 47 10
2014 Federal regulators 36 59
2014 Compliance, inspection and enforcement 59 36
2014 Communications or public affairs 60 25
2014 Science and technology 37 181
2014 Administration and operations 35 86
2014 Human resources 66 30
2014 Financial management 34 21
2014 Information management 46 11
2014 Information technology 46 28
2014 Other services to the public 29 27
2014 None of the above 43 69

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 23
2017 Financial management 0 15
2017 Real property 0 11
2017 Information management 0 14
2017 Data sciences 0 11
2017 Policy 0 51
2017 Project management 0 14
2017 Other services to the public 0 11
2014 Client contact centre 0 10
2014 Compliance, inspection and enforcement 0 36
2014 Communications or public affairs 0 25
2014 Administration and operations 0 86
2014 Human resources 0 30
2014 Financial management 0 21
2014 Information management 0 11
2014 Information technology 0 28
2014 Other services to the public 0 27
2014 None of the above 0 69

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 56 43
2017 Compliance, inspection and enforcement 59 32
2017 Communications or public affairs 40 23
2017 Science and technology 48 169
2017 Administration and operations 41 64
2017 Human resources 22 24
2017 Financial management 60 15
2017 Information management 65 14
2017 Information technology 46 11
2017 Policy 43 51
2017 Project management 50 14
2017 None of the above 64 28
2014 Client contact centre 47 10
2014 Federal regulators 38 59
2014 Compliance, inspection and enforcement 65 36
2014 Communications or public affairs 48 25
2014 Science and technology 49 181
2014 Administration and operations 45 86
2014 Human resources 56 30
2014 Financial management 33 21
2014 Information management 53 11
2014 Information technology 50 28
2014 Other services to the public 48 27
2014 None of the above 41 69

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 23
2017 Human resources 0 24
2017 Financial management 0 15
2017 Real property 0 11
2017 Information management 0 14
2017 Information technology 0 11
2017 Data sciences 0 11
2017 Project management 0 14
2017 Other services to the public 0 11

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 23 43
2017 Science and technology 13 169
2017 Administration and operations 17 64
2017 Financial management 0 15
2017 Information management 0 14
2017 Policy 17 51
2017 None of the above 0 28
2014 Federal regulators 22 59
2014 Science and technology 13 181
2014 Administration and operations 11 86
2014 None of the above 17 69

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 96 4 45
2017 Compliance, inspection and enforcement 84 16 33
2017 Communications or public affairs 76 24 24
2017 Science and technology 96 4 178
2017 Administration and operations 89 11 67
2017 Human resources 76 24 28
2017 Financial management 87 13 16
2017 Real property 80 20 12
2017 Information management 94 6 14
2017 Information technology 91 9 12
2017 Data sciences 100 0 12
2017 Policy 87 13 53
2017 Project management 100 0 17
2017 Other services to the public 91 9 12
2017 None of the above 100 0 30

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 19 19 1 4 30 5 63 8 55
2017 Federal regulators 10 15 18 7 7 34 10 44 24 332
2017 Compliance, inspection and enforcement 12 19 24 9 8 21 7 43 24 225
2017 Communications or public affairs 11 14 19 6 6 33 11 45 21 103
2017 Access to information and privacy 5 31 11 7 0 34 11 67 13 17
2017 Security 11 25 42 11 11 0 0 36 22 19
2017 Science and technology 13 18 17 6 4 33 10 54 17 1581
2017 Library services 34 25 8 0 0 16 16 88 0 12
2017 Administration and operations 16 21 16 7 6 26 9 56 19 392
2017 Human resources 24 18 18 3 4 24 8 63 10 189
2017 Financial management 18 17 24 3 5 25 9 53 12 126
2017 Procurement 10 19 20 10 0 20 20 49 17 10
2017 Real property 15 23 16 9 14 18 5 50 30 41
2017 Materiel management 32 13 6 17 0 32 0 66 25 14
2017 Information management 17 25 15 3 1 30 9 69 7 96
2017 Information technology 21 12 18 2 4 30 12 57 11 206
2017 Internal audit 22 8 20 0 0 42 7 60 0 14
2017 Evaluation 15 9 22 3 9 33 8 41 22 35
2017 Data sciences 13 16 20 5 2 29 16 52 13 137
2017 Policy 10 14 16 5 5 41 9 48 19 397
2017 Project management 11 19 19 2 4 39 6 54 12 143
2017 Other services to the public 22 16 16 5 6 25 10 58 17 87
2017 None of the above 12 15 19 5 7 31 12 47 20 268
2014 Client contact centre 10 11 21 5 6 33 14 40 20 68
2014 Federal regulators 10 15 20 5 3 37 10 47 15 457
2014 Compliance, inspection and enforcement 11 13 15 9 8 35 9 43 31 247
2014 Communications or public affairs 10 14 16 6 6 36 12 45 23 117
2014 Access to information and privacy 18 11 31 0 5 36 0 44 8 18
2014 Security 9 23 24 5 5 9 25 49 14 21
2014 Science and technology 12 17 17 5 4 36 8 53 16 1648
2014 Library services 15 19 8 0 0 50 8 82 0 12
2014 Legal services 8 22 28 6 6 15 14 42 18 14
2014 Administration and operations 13 18 20 6 4 33 6 51 16 513
2014 Human resources 22 22 12 8 4 24 8 65 18 180
2014 Financial management 11 16 17 7 3 37 10 50 18 174
2014 Procurement 6 19 38 6 5 26 0 34 15 16
2014 Real property 15 22 17 10 7 22 7 52 24 33
2014 Materiel management 11 19 24 0 13 28 5 44 20 20
2014 Information management 13 16 21 6 2 34 8 50 14 110
2014 Information technology 14 16 15 6 4 33 13 55 18 225
2014 Internal audit 6 41 6 0 6 23 19 80 10 17
2014 Evaluation 11 17 11 3 3 46 8 63 12 36
2014 Other services to the public 11 25 16 7 5 27 9 56 19 164
2014 None of the above 12 15 18 4 5 36 9 49 17 489

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 40 12 5 2 13 0 78 8 55
2017 Federal regulators 25 35 18 8 5 8 1 66 15 332
2017 Compliance, inspection and enforcement 20 34 27 5 5 9 0 60 11 225
2017 Communications or public affairs 20 32 18 9 6 12 3 61 17 103
2017 Access to information and privacy 21 45 17 0 0 16 0 79 0 18
2017 Security 15 53 27 0 0 5 0 72 0 19
2017 Science and technology 27 38 16 5 3 10 2 74 8 1582
2017 Library services 51 33 0 0 8 8 0 91 9 12
2017 Administration and operations 30 33 16 6 4 10 1 71 11 389
2017 Human resources 37 32 15 4 2 9 1 77 6 188
2017 Financial management 25 34 22 7 2 9 2 66 10 126
2017 Procurement 20 29 30 10 0 0 10 55 11 10
2017 Real property 29 21 13 18 12 4 2 54 32 41
2017 Materiel management 51 25 6 0 11 6 0 82 12 14
2017 Information management 31 34 16 0 1 15 3 80 1 96
2017 Information technology 34 27 18 3 2 14 2 72 7 207
2017 Internal audit 22 22 28 0 0 21 7 62 0 14
2017 Evaluation 23 43 12 6 3 11 3 76 11 35
2017 Data sciences 23 34 22 3 1 14 2 68 6 137
2017 Policy 23 30 18 6 3 18 1 66 11 396
2017 Project management 23 46 16 4 4 5 1 74 9 143
2017 Other services to the public 36 27 15 5 4 12 1 72 10 87
2017 None of the above 22 38 16 6 5 13 0 68 13 268
2014 Client contact centre 15 36 19 6 3 19 2 64 11 68
2014 Federal regulators 19 36 22 5 3 14 1 65 10 457
2014 Compliance, inspection and enforcement 21 29 20 9 4 15 2 60 16 246
2014 Communications or public affairs 22 24 18 9 4 22 1 59 18 117
2014 Access to information and privacy 28 16 24 11 0 22 0 56 14 18
2014 Security 15 45 20 5 5 10 0 67 11 20
2014 Science and technology 24 34 18 5 3 15 1 69 9 1648
2014 Library services 34 57 0 0 0 9 0 100 0 12
2014 Legal services 23 34 21 6 8 8 0 62 15 14
2014 Administration and operations 24 32 18 4 4 16 2 68 10 513
2014 Human resources 28 34 16 4 3 14 1 72 9 180
2014 Financial management 20 36 22 3 1 16 2 68 6 174
2014 Procurement 26 12 44 0 5 13 0 44 6 16
2014 Real property 21 40 12 5 7 12 4 72 14 33
2014 Materiel management 25 28 30 0 5 12 0 60 6 20
2014 Information management 24 28 21 6 3 17 1 64 11 110
2014 Information technology 28 26 20 5 2 18 1 67 8 225
2014 Internal audit 24 52 11 6 0 0 6 82 6 17
2014 Evaluation 21 25 11 3 3 29 8 73 9 36
2014 Other services to the public 20 38 16 8 5 12 1 67 15 163
2014 None of the above 22 28 19 6 4 20 2 64 12 489

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 8 92 330
2017 Compliance, inspection and enforcement 7 93 225
2017 Communications or public affairs 14 86 103
2017 Security 0 100 19
2017 Science and technology 6 94 1575
2017 Administration and operations 7 93 391
2017 Human resources 7 93 189
2017 Financial management 7 93 126
2017 Procurement 0 100 10
2017 Real property 24 76 41
2017 Materiel management 0 100 14
2017 Information management 6 94 96
2017 Information technology 3 97 206
2017 Data sciences 7 93 137
2017 Policy 7 93 397
2017 Project management 5 95 143
2017 Other services to the public 6 94 87
2017 None of the above 7 93 267
2014 Federal regulators 6 94 456
2014 Compliance, inspection and enforcement 7 93 247
2014 Communications or public affairs 8 92 116
2014 Science and technology 4 96 1646
2014 Library services 0 100 12
2014 Administration and operations 7 93 510
2014 Human resources 7 93 179
2014 Financial management 6 94 174
2014 Information management 7 93 110
2014 Information technology 8 92 223
2014 Other services to the public 5 95 164
2014 None of the above 7 93 486

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 30 26
2017 Compliance, inspection and enforcement 34 15
2017 Communications or public affairs 37 14
2017 Science and technology 31 95
2017 Administration and operations 40 30
2017 Human resources 48 13
2017 Policy 30 30
2017 None of the above 50 18
2014 Federal regulators 28 25
2014 Communications or public affairs 50 10
2014 Science and technology 32 71
2014 Administration and operations 31 38
2014 Information technology 41 17
2014 None of the above 32 33

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 81 26
2017 Compliance, inspection and enforcement 80 15
2017 Communications or public affairs 84 14
2017 Science and technology 76 95
2017 Administration and operations 77 30
2017 Human resources 67 13
2017 Data sciences 81 10
2017 Policy 77 30
2017 None of the above 88 18
2014 Federal regulators 96 25
2014 Compliance, inspection and enforcement 74 16
2014 Communications or public affairs 70 10
2014 Science and technology 87 71
2014 Administration and operations 70 38
2014 Human resources 77 14
2014 Financial management 89 10
2014 Information technology 64 17
2014 None of the above 82 33

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 26
2017 Compliance, inspection and enforcement 0 15
2017 Communications or public affairs 0 14
2017 Science and technology 5 95
2017 Administration and operations 0 30
2017 Human resources 0 13
2017 Data sciences 0 10
2017 Policy 0 30
2014 Compliance, inspection and enforcement 0 16
2014 Communications or public affairs 0 10
2014 Human resources 0 14
2014 Financial management 0 10
2014 Information technology 0 17

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 26
2017 Compliance, inspection and enforcement 0 15
2017 Communications or public affairs 0 14
2017 Science and technology 0 95
2017 Administration and operations 0 30
2017 Human resources 0 13
2017 Data sciences 0 10
2017 Policy 0 30
2017 None of the above 0 18
2014 Federal regulators 0 25
2014 Compliance, inspection and enforcement 0 16
2014 Communications or public affairs 0 10
2014 Science and technology 0 71
2014 Administration and operations 0 38
2014 Human resources 0 14
2014 Financial management 0 10
2014 Information technology 0 17
2014 None of the above 0 33

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 26
2017 Science and technology 5 95
2014 Compliance, inspection and enforcement 0 16
2014 Communications or public affairs 0 10
2014 Science and technology 7 71
2014 Human resources 0 14
2014 Financial management 0 10

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Science and technology 9 95
2017 Human resources 0 13
2017 Data sciences 0 10
2017 None of the above 0 18
2014 Federal regulators 0 25
2014 Communications or public affairs 0 10
2014 Human resources 0 14
2014 Financial management 0 10
2014 Information technology 0 17

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Data sciences 0 10
2017 None of the above 0 18

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Science and technology 24 93
2017 Administration and operations 24 30
2017 Policy 20 30
2014 Science and technology 16 71
2014 Administration and operations 13 38
2014 Information technology 41 17
2014 None of the above 24 34

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 23 26
2017 Science and technology 26 93
2017 Administration and operations 21 30
2017 Policy 20 30
2014 Federal regulators 24 25
2014 Communications or public affairs 0 10
2014 Science and technology 23 71
2014 Administration and operations 24 38
2014 Information technology 36 17
2014 None of the above 17 34

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Science and technology 11 93
2014 Communications or public affairs 0 10

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 15
2017 Administration and operations 17 30
2017 Data sciences 0 10
2017 None of the above 0 18
2014 Federal regulators 0 25
2014 Compliance, inspection and enforcement 0 16
2014 Communications or public affairs 0 10
2014 None of the above 0 34

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 23 26
2017 Communications or public affairs 37 14
2017 Science and technology 26 93
2017 Human resources 39 13
2017 Data sciences 50 10
2017 Policy 23 30
2017 None of the above 29 18
2014 Federal regulators 28 25
2014 Science and technology 25 71
2014 Administration and operations 21 38
2014 Information technology 0 17
2014 None of the above 16 34

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 52 14
2017 Science and technology 47 93
2017 Administration and operations 16 30
2017 Policy 41 30
2017 None of the above 42 18
2014 Federal regulators 44 25
2014 Compliance, inspection and enforcement 43 16
2014 Science and technology 26 71
2014 Administration and operations 23 38
2014 Information technology 30 17
2014 None of the above 22 34

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 26
2017 Compliance, inspection and enforcement 0 15
2017 Communications or public affairs 0 14
2017 Human resources 0 13
2017 Data sciences 0 10
2017 None of the above 0 18
2014 Federal regulators 0 25
2014 Communications or public affairs 0 10
2014 Administration and operations 0 38
2014 Human resources 0 14
2014 Information technology 0 17

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 26
2017 Compliance, inspection and enforcement 0 15
2017 Communications or public affairs 0 14
2017 Administration and operations 0 30
2017 Human resources 0 13
2017 Data sciences 0 10
2017 Policy 0 30

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 26
2017 Science and technology 9 93
2017 Administration and operations 0 30
2017 Data sciences 0 10
2017 Policy 16 30
2017 None of the above 0 18
2014 Compliance, inspection and enforcement 0 16
2014 Communications or public affairs 0 10
2014 Science and technology 9 71
2014 Financial management 0 10
2014 Information technology 0 17
2014 None of the above 0 34

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Science and technology 13 93
2017 Policy 20 30
2017 None of the above 40 18
2014 Science and technology 16 71
2014 Administration and operations 19 38
2014 Human resources 36 14
2014 Information technology 0 17
2014 None of the above 16 34

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 26
2017 Compliance, inspection and enforcement 0 15
2017 Communications or public affairs 0 14
2017 Science and technology 0 93
2017 Administration and operations 0 30
2017 Human resources 0 13
2017 Data sciences 0 10
2017 None of the above 0 18

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 93
2017 Administration and operations 16 30
2017 Human resources 36 13
2014 Science and technology 7 71
2014 None of the above 15 34

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 26
2017 Compliance, inspection and enforcement 0 15
2017 Communications or public affairs 0 14
2017 Science and technology 0 93
2017 Administration and operations 0 30
2017 Human resources 0 13
2017 Data sciences 0 10
2017 Policy 0 30
2017 None of the above 0 18
2014 Federal regulators 0 25
2014 Communications or public affairs 0 10
2014 Science and technology 0 71
2014 Human resources 0 14
2014 Financial management 0 10
2014 Information technology 0 17
2014 None of the above 0 34

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 38 26
2017 Science and technology 15 93
2017 Administration and operations 24 30
2017 Data sciences 0 10
2014 Federal regulators 28 25
2014 Science and technology 19 71
2014 Administration and operations 41 38
2014 Information technology 41 17
2014 None of the above 29 34

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 34 26
2017 Compliance, inspection and enforcement 34 15
2017 Science and technology 30 95
2017 Administration and operations 27 30
2017 Human resources 38 13
2017 Policy 26 30
2017 None of the above 29 18
2014 Compliance, inspection and enforcement 32 16
2014 Science and technology 24 71
2014 Administration and operations 27 37
2014 Information technology 30 17
2014 None of the above 25 34

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 27 26
2017 Science and technology 10 95
2014 Communications or public affairs 0 10
2014 Science and technology 10 71
2014 Financial management 0 10
2014 None of the above 17 34

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 26
2017 Compliance, inspection and enforcement 0 15
2017 Communications or public affairs 0 14
2017 Data sciences 0 10
2017 Policy 16 30
2014 Human resources 0 14
2014 Financial management 0 10
2014 Information technology 0 17

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 19 26
2017 Science and technology 19 95
2017 None of the above 36 18
2014 Science and technology 15 71
2014 Administration and operations 16 37

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 95
2014 Communications or public affairs 0 10
2014 Financial management 0 10
2014 Information technology 0 17

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 6 95
2014 Communications or public affairs 0 10
2014 Financial management 0 10
2014 None of the above 0 34

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 26
2017 Compliance, inspection and enforcement 0 15
2017 Science and technology 5 95
2017 Data sciences 0 10

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Administration and operations 21 30
2017 Human resources 0 13
2017 Data sciences 0 10
2017 None of the above 0 18
2014 Compliance, inspection and enforcement 0 16
2014 Communications or public affairs 0 10
2014 Science and technology 8 71
2014 Human resources 0 14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 35 26
2017 Compliance, inspection and enforcement 59 15
2017 Communications or public affairs 53 14
2017 Science and technology 51 95
2017 Administration and operations 49 30
2017 Data sciences 48 10
2017 Policy 58 30
2017 None of the above 60 18
2014 Federal regulators 63 25
2014 Compliance, inspection and enforcement 54 16
2014 Communications or public affairs 60 10
2014 Science and technology 58 71
2014 Administration and operations 65 37
2014 Human resources 48 14
2014 Information technology 53 17
2014 None of the above 66 34

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 13
2017 Communications or public affairs 0 13
2017 None of the above 0 17
2014 Compliance, inspection and enforcement 0 14
2014 Administration and operations 0 36
2014 Human resources 0 12
2014 Financial management 0 10

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 24 25
2017 Science and technology 23 89
2017 Policy 22 29
2014 Science and technology 18 68
2014 Administration and operations 20 36
2014 Human resources 0 12

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 13
2017 Communications or public affairs 0 13
2017 Policy 0 29
2017 None of the above 0 17
2014 Federal regulators 0 24
2014 Compliance, inspection and enforcement 0 14
2014 Communications or public affairs 0 10
2014 Administration and operations 0 36
2014 Human resources 0 12
2014 Financial management 0 10

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 13
2017 Communications or public affairs 0 13
2017 Administration and operations 0 29
2017 None of the above 0 17
2014 Federal regulators 0 24
2014 Compliance, inspection and enforcement 0 14
2014 Communications or public affairs 0 10
2014 Administration and operations 0 36
2014 Human resources 0 12
2014 Financial management 0 10
2014 Information technology 0 16
2014 None of the above 0 34

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 13
2017 Communications or public affairs 0 13
2017 Science and technology 6 89
2017 Administration and operations 0 29
2017 None of the above 0 17
2014 Federal regulators 0 24
2014 Communications or public affairs 0 10
2014 Science and technology 0 68
2014 Administration and operations 0 36
2014 Human resources 0 12
2014 Financial management 0 10
2014 Information technology 0 16

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 25
2017 Science and technology 10 89
2017 Administration and operations 0 29
2014 Compliance, inspection and enforcement 0 14
2014 Financial management 0 10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 20 25
2017 Administration and operations 21 29
2017 Policy 24 29
2014 Communications or public affairs 0 10
2014 Science and technology 8 68
2014 Administration and operations 14 36
2014 Human resources 0 12

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 20 25
2017 Science and technology 9 89
2017 Human resources 0 12
2014 Communications or public affairs 0 10
2014 Science and technology 12 68
2014 Human resources 0 12
2014 None of the above 0 34

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 13
2017 Science and technology 9 89
2017 Human resources 0 12
2014 Compliance, inspection and enforcement 0 14

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 20 25
2017 Science and technology 31 89
2017 Administration and operations 25 29
2017 Policy 27 29
2017 None of the above 47 17
2014 Federal regulators 25 24
2014 Science and technology 15 68
2014 Administration and operations 31 36
2014 None of the above 32 34

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 5 89
2017 Administration and operations 0 29
2017 Human resources 0 12
2017 None of the above 31 17
2014 Compliance, inspection and enforcement 0 14
2014 Human resources 0 12
2014 Information technology 0 16

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 52 25
2017 Science and technology 43 89
2017 Administration and operations 41 29
2017 Human resources 37 12
2017 Policy 44 29
2017 None of the above 59 17
2014 Federal regulators 42 24
2014 Compliance, inspection and enforcement 42 14
2014 Communications or public affairs 60 10
2014 Science and technology 35 68
2014 Administration and operations 35 36
2014 Human resources 42 12
2014 Financial management 49 10
2014 Information technology 44 16
2014 None of the above 44 34

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 25
2017 Communications or public affairs 0 13
2014 Federal regulators 0 24
2014 Compliance, inspection and enforcement 0 14
2014 Communications or public affairs 0 10
2014 Science and technology 0 68
2014 Human resources 0 12
2014 Financial management 0 10
2014 Information technology 0 16
2014 None of the above 0 34

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 64 25
2017 Compliance, inspection and enforcement 70 13
2017 Communications or public affairs 83 13
2017 Science and technology 59 89
2017 Administration and operations 43 29
2017 Human resources 55 12
2017 Policy 62 29
2017 None of the above 83 17
2014 Federal regulators 57 24
2014 Compliance, inspection and enforcement 63 14
2014 Communications or public affairs 70 10
2014 Science and technology 70 68
2014 Administration and operations 69 36
2014 Human resources 58 12
2014 Financial management 51 10
2014 Information technology 75 16
2014 None of the above 63 34

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 13
2017 Communications or public affairs 0 13
2017 Administration and operations 0 29
2017 Human resources 0 12
2017 Policy 0 29
2017 None of the above 0 17

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 13
2017 Science and technology 10 89
2017 Administration and operations 25 29
2017 Human resources 0 12
2014 Compliance, inspection and enforcement 0 14
2014 Science and technology 15 68
2014 None of the above 29 34

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 100 0 26
2017 Compliance, inspection and enforcement 67 33 15
2017 Communications or public affairs 78 22 14
2017 Science and technology 95 5 96
2017 Administration and operations 86 14 30
2017 Human resources 82 18 13
2017 Data sciences 100 0 10
2017 Policy 83 17 30
2017 None of the above 100 0 18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 28 9 2 2 37 3 79 6 55
2017 Federal regulators 9 14 16 5 2 45 9 49 17 331
2017 Compliance, inspection and enforcement 13 18 27 2 3 32 6 49 8 225
2017 Communications or public affairs 10 13 16 3 3 44 12 52 13 103
2017 Access to information and privacy 6 28 12 0 0 48 5 74 0 18
2017 Security 11 15 37 0 6 21 11 37 9 19
2017 Science and technology 14 16 18 2 2 39 9 58 8 1578
2017 Library services 35 17 16 0 8 24 0 68 11 12
2017 Administration and operations 16 17 21 3 3 30 10 56 9 391
2017 Human resources 22 20 15 1 2 30 10 69 6 188
2017 Financial management 18 15 21 3 3 33 7 55 10 126
2017 Procurement 39 10 30 0 0 10 10 62 0 10
2017 Real property 9 26 18 7 2 29 9 56 15 41
2017 Materiel management 16 24 13 11 0 25 11 63 17 14
2017 Information management 16 22 20 0 1 32 9 64 2 97
2017 Information technology 23 11 17 1 1 35 13 65 4 207
2017 Internal audit 15 0 28 0 0 42 15 35 0 14
2017 Evaluation 18 11 14 10 0 42 5 54 19 35
2017 Data sciences 13 11 23 1 3 35 13 47 8 137
2017 Policy 12 11 16 1 2 50 9 55 8 397
2017 Project management 14 14 16 3 2 44 8 56 10 143
2017 Other services to the public 19 10 20 2 4 37 8 53 10 86
2017 None of the above 12 15 17 2 4 38 11 54 12 267
2014 Client contact centre 11 12 18 1 1 38 18 52 6 68
2014 Federal regulators 11 12 16 2 1 48 9 54 8 457
2014 Compliance, inspection and enforcement 12 9 18 5 3 43 10 45 17 247
2014 Communications or public affairs 8 16 18 3 1 41 13 52 9 117
2014 Access to information and privacy 13 18 17 5 0 48 0 58 9 18
2014 Security 19 18 25 0 0 28 10 60 0 21
2014 Science and technology 13 15 18 2 1 42 8 56 7 1648
2014 Library services 8 8 0 0 0 70 15 100 0 12
2014 Legal services 8 15 34 0 0 35 8 40 0 14
2014 Administration and operations 15 16 17 3 2 41 7 58 9 513
2014 Human resources 18 21 17 4 2 31 7 63 9 180
2014 Financial management 15 16 19 1 1 41 8 59 4 174
2014 Procurement 13 6 49 0 0 32 0 28 0 16
2014 Real property 12 22 25 0 7 33 2 52 10 33
2014 Materiel management 11 19 19 5 10 31 5 47 24 20
2014 Information management 13 17 26 0 0 36 8 54 0 110
2014 Information technology 15 17 18 3 3 35 9 57 10 225
2014 Internal audit 0 30 17 6 6 29 12 51 20 17
2014 Evaluation 11 15 8 0 0 55 11 75 0 36
2014 Other services to the public 14 17 14 2 1 42 10 64 6 164
2014 None of the above 12 14 17 3 3 42 9 53 12 489

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 43 16 2 2 15 0 77 4 55
2017 Federal regulators 26 34 15 7 3 14 1 71 11 332
2017 Compliance, inspection and enforcement 24 33 26 3 1 11 2 65 5 226
2017 Communications or public affairs 19 30 15 5 5 24 2 66 13 103
2017 Access to information and privacy 23 50 11 0 0 16 0 87 0 18
2017 Security 21 36 32 0 0 5 5 64 0 19
2017 Science and technology 29 35 16 3 2 13 2 75 6 1581
2017 Library services 43 33 0 0 8 16 0 90 10 12
2017 Administration and operations 31 31 18 3 1 13 3 74 5 391
2017 Human resources 35 35 11 1 1 14 3 84 3 186
2017 Financial management 29 29 21 2 2 16 2 70 5 126
2017 Procurement 39 20 20 0 0 10 10 75 0 10
2017 Real property 20 36 16 12 0 16 0 67 14 40
2017 Materiel management 46 31 0 11 0 13 0 88 12 14
2017 Information management 33 34 16 0 1 13 3 80 1 96
2017 Information technology 34 25 17 2 1 18 2 75 4 207
2017 Internal audit 15 8 35 0 0 27 15 39 0 14
2017 Evaluation 33 35 12 3 0 14 3 82 4 35
2017 Data sciences 23 30 23 3 2 14 5 66 6 137
2017 Policy 26 30 17 1 1 22 2 74 4 396
2017 Project management 28 38 19 2 2 9 2 74 4 143
2017 Other services to the public 31 26 19 5 3 15 2 68 9 87
2017 None of the above 23 37 19 1 4 14 2 71 6 267
2014 Client contact centre 22 26 19 1 1 26 3 69 4 68
2014 Federal regulators 23 29 17 4 2 23 1 70 8 457
2014 Compliance, inspection and enforcement 22 28 19 3 4 22 2 65 10 247
2014 Communications or public affairs 20 30 14 6 0 28 2 71 8 117
2014 Access to information and privacy 29 27 17 5 0 22 0 72 6 18
2014 Security 19 28 38 0 0 14 0 55 0 21
2014 Science and technology 27 33 16 3 1 18 1 74 6 1649
2014 Library services 34 38 0 0 0 28 0 100 0 12
2014 Legal services 15 36 33 0 0 8 8 61 0 14
2014 Administration and operations 27 27 17 3 2 23 2 71 6 513
2014 Human resources 29 34 11 4 2 18 1 78 8 180
2014 Financial management 23 34 20 2 0 18 3 72 2 174
2014 Procurement 32 6 49 0 0 13 0 44 0 16
2014 Real property 17 46 15 3 7 9 2 72 11 33
2014 Materiel management 25 15 35 11 0 14 0 47 13 20
2014 Information management 31 30 17 2 1 18 1 75 4 109
2014 Information technology 29 28 18 3 2 18 2 71 7 225
2014 Internal audit 24 41 17 6 0 6 6 74 7 17
2014 Evaluation 23 22 6 0 0 40 8 89 0 36
2014 Other services to the public 25 37 11 3 1 22 1 81 5 164
2014 None of the above 24 28 16 3 3 24 2 70 8 489

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 21 79 54
2017 Federal regulators 16 84 332
2017 Compliance, inspection and enforcement 11 89 226
2017 Communications or public affairs 23 77 103
2017 Science and technology 12 88 1580
2017 Administration and operations 19 81 390
2017 Human resources 24 76 189
2017 Financial management 19 81 125
2017 Information management 17 83 96
2017 Information technology 9 91 206
2017 Evaluation 15 85 35
2017 Data sciences 16 84 136
2017 Policy 13 87 396
2017 Project management 16 84 143
2017 Other services to the public 7 93 87
2017 None of the above 11 89 267
2014 Client contact centre 14 86 67
2014 Federal regulators 13 87 456
2014 Compliance, inspection and enforcement 9 91 245
2014 Communications or public affairs 25 75 117
2014 Science and technology 12 88 1645
2014 Administration and operations 15 85 512
2014 Human resources 20 80 180
2014 Financial management 14 86 173
2014 Information management 17 83 109
2014 Information technology 11 89 224
2014 Evaluation 17 83 36
2014 Other services to the public 11 89 164
2014 None of the above 15 85 488

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 91 9 12
2017 Federal regulators 79 21 52
2017 Compliance, inspection and enforcement 63 37 26
2017 Communications or public affairs 72 28 24
2017 Science and technology 74 26 186
2017 Administration and operations 75 25 73
2017 Human resources 88 12 46
2017 Financial management 74 26 23
2017 Information management 82 18 17
2017 Information technology 73 27 19
2017 Data sciences 64 36 22
2017 Policy 78 22 51
2017 Project management 70 30 22
2017 None of the above 79 21 29
2014 Federal regulators 83 17 61
2014 Compliance, inspection and enforcement 60 40 23
2014 Communications or public affairs 90 10 30
2014 Science and technology 80 20 202
2014 Administration and operations 82 18 77
2014 Human resources 88 12 36
2014 Financial management 79 21 24
2014 Information management 89 11 17
2014 Information technology 80 20 25
2014 Other services to the public 74 26 18
2014 None of the above 81 19 70

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 54 0 0 0 0 0 100 0 11
2017 Federal regulators 46 39 5 3 5 0 2 87 8 41
2017 Compliance, inspection and enforcement 63 24 6 7 0 0 0 87 7 16
2017 Communications or public affairs 58 36 0 0 0 6 0 100 0 17
2017 Science and technology 54 32 3 7 1 2 1 88 8 136
2017 Administration and operations 47 46 5 2 0 0 0 93 2 55
2017 Human resources 68 25 2 2 0 0 3 96 2 40
2017 Financial management 46 47 7 0 0 0 0 93 0 17
2017 Information management 66 34 0 0 0 0 0 100 0 14
2017 Information technology 71 22 7 0 0 0 0 93 0 14
2017 Data sciences 45 27 20 8 0 0 0 72 8 14
2017 Policy 56 24 8 12 0 0 0 79 12 40
2017 Project management 68 32 0 0 0 0 0 100 0 16
2017 None of the above 36 43 0 8 13 0 0 79 21 23
2014 Federal regulators 53 28 2 10 8 0 0 80 17 51
2014 Compliance, inspection and enforcement 44 42 8 0 6 0 0 86 6 14
2014 Communications or public affairs 64 25 4 7 0 0 0 89 7 27
2014 Science and technology 65 24 5 5 2 0 0 88 7 160
2014 Administration and operations 66 22 3 7 2 0 0 88 9 63
2014 Human resources 48 40 0 9 4 0 0 87 13 32
2014 Financial management 49 46 5 0 0 0 0 95 0 19
2014 Information management 46 34 14 0 7 0 0 79 7 15
2014 Information technology 69 10 15 5 0 0 0 80 5 20
2014 Other services to the public 48 45 0 7 0 0 0 93 7 13
2014 None of the above 60 27 6 5 0 0 2 89 5 57

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 47 12 5 6 0 5 76 12 54
2017 Federal regulators 24 54 8 5 1 2 5 85 6 332
2017 Compliance, inspection and enforcement 25 54 8 5 1 2 4 85 7 225
2017 Communications or public affairs 17 49 12 10 1 3 8 75 12 103
2017 Access to information and privacy 29 43 23 0 0 0 5 76 0 18
2017 Security 38 37 16 4 5 0 0 75 9 19
2017 Science and technology 24 55 8 6 2 1 3 83 8 1580
2017 Library services 32 24 17 0 16 0 10 63 18 12
2017 Administration and operations 29 52 10 5 2 1 2 83 7 392
2017 Human resources 34 33 4 3 3 0 24 87 8 189
2017 Financial management 26 56 8 4 0 1 5 87 4 126
2017 Procurement 39 30 10 0 0 0 20 87 0 10
2017 Real property 28 52 14 2 0 0 5 83 3 41
2017 Materiel management 18 71 11 0 0 0 0 89 0 14
2017 Information management 27 44 17 5 0 2 5 77 5 96
2017 Information technology 27 42 12 9 2 6 2 75 12 207
2017 Internal audit 29 51 0 0 0 0 20 100 0 14
2017 Evaluation 26 48 12 6 3 7 0 79 9 35
2017 Data sciences 22 47 15 8 3 3 2 73 11 136
2017 Policy 21 50 6 9 2 2 11 81 13 397
2017 Project management 27 52 8 5 4 1 3 83 9 143
2017 Other services to the public 31 49 7 7 0 2 4 86 7 87
2017 None of the above 20 55 8 7 3 3 4 81 10 268
2014 Client contact centre 23 52 13 8 1 0 4 78 9 68
2014 Federal regulators 17 60 8 7 2 1 5 82 9 457
2014 Compliance, inspection and enforcement 23 58 7 7 2 1 3 83 9 246
2014 Communications or public affairs 18 48 13 5 3 4 9 76 10 117
2014 Access to information and privacy 16 64 0 10 5 0 6 84 16 18
2014 Security 23 63 5 5 0 0 4 90 5 21
2014 Science and technology 22 57 9 6 1 1 3 83 8 1649
2014 Library services 8 61 9 0 0 11 11 88 0 12
2014 Legal services 22 43 14 6 6 8 0 71 14 14
2014 Administration and operations 28 52 10 6 1 1 3 83 6 513
2014 Human resources 37 31 8 5 0 0 20 85 6 180
2014 Financial management 28 52 12 4 0 1 3 83 4 174
2014 Procurement 25 50 19 0 0 6 0 80 0 16
2014 Real property 39 46 10 0 3 0 3 87 3 33
2014 Materiel management 15 70 15 0 0 0 0 85 0 20
2014 Information management 25 50 12 3 2 3 4 82 5 109
2014 Information technology 27 55 11 2 2 2 2 84 4 225
2014 Internal audit 18 47 6 0 0 0 30 92 0 17
2014 Evaluation 12 50 6 9 14 5 5 69 25 35
2014 Other services to the public 27 51 8 8 2 1 4 81 10 164
2014 None of the above 22 51 7 8 3 1 9 81 11 489

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 22 26 1 2 22 10 57 5 55
2017 Federal regulators 8 22 18 10 5 32 5 48 24 330
2017 Compliance, inspection and enforcement 5 22 25 15 8 19 6 35 31 226
2017 Communications or public affairs 11 31 13 7 5 25 8 62 18 103
2017 Access to information and privacy 0 16 24 0 17 16 27 28 30 18
2017 Security 16 22 53 0 0 5 5 42 0 19
2017 Science and technology 10 30 20 9 3 22 5 55 17 1581
2017 Library services 16 25 8 8 16 16 10 56 33 12
2017 Administration and operations 12 28 23 4 5 19 9 56 13 390
2017 Human resources 17 22 13 2 5 20 22 66 11 189
2017 Financial management 12 23 22 6 3 21 13 53 14 126
2017 Procurement 10 19 30 0 0 20 20 49 0 10
2017 Real property 12 27 25 4 0 15 16 57 6 41
2017 Materiel management 17 19 11 5 5 19 24 63 18 14
2017 Information management 13 35 20 1 2 20 9 68 4 97
2017 Information technology 15 22 17 8 5 26 7 56 19 205
2017 Internal audit 8 0 16 0 0 54 21 33 0 13
2017 Evaluation 8 23 18 17 3 28 3 45 29 35
2017 Data sciences 6 28 28 6 3 21 8 48 13 137
2017 Policy 7 18 18 5 4 36 12 47 18 396
2017 Project management 7 25 26 7 1 29 6 49 12 143
2017 Other services to the public 14 28 25 5 8 16 4 52 16 87
2017 None of the above 7 23 23 11 4 23 8 44 23 268
2014 Client contact centre 10 29 21 6 0 25 8 60 9 68
2014 Federal regulators 4 16 23 10 4 34 9 35 24 457
2014 Compliance, inspection and enforcement 5 25 23 13 8 20 6 41 28 247
2014 Communications or public affairs 3 17 25 5 4 30 16 36 17 117
2014 Access to information and privacy 13 33 18 0 5 26 5 67 7 18
2014 Security 0 14 44 9 0 23 9 21 14 21
2014 Science and technology 6 26 24 12 4 23 5 44 22 1648
2014 Library services 8 23 15 8 0 27 20 57 14 12
2014 Legal services 0 38 33 0 0 23 6 54 0 14
2014 Administration and operations 11 26 22 5 3 24 9 55 12 511
2014 Human resources 13 28 16 4 1 20 18 66 7 180
2014 Financial management 14 22 23 3 2 25 11 55 8 174
2014 Procurement 6 6 38 11 19 19 0 15 37 16
2014 Real property 15 27 22 6 4 24 3 57 14 33
2014 Materiel management 9 19 34 22 0 16 0 33 26 20
2014 Information management 11 22 24 10 2 17 14 48 17 109
2014 Information technology 10 25 19 8 4 26 8 53 18 225
2014 Internal audit 6 13 17 6 0 29 30 44 14 17
2014 Evaluation 0 20 12 8 5 46 8 45 30 36
2014 Other services to the public 8 31 19 6 4 22 9 57 15 163
2014 None of the above 8 19 19 9 4 31 9 46 23 489

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 47 7 0 0 9 5 92 0 54
2017 Federal regulators 43 32 8 2 1 8 5 87 4 331
2017 Compliance, inspection and enforcement 42 29 12 6 2 6 4 79 8 226
2017 Communications or public affairs 36 35 8 3 4 8 7 83 8 103
2017 Access to information and privacy 40 44 5 0 0 5 5 94 0 18
2017 Security 32 43 20 0 0 5 0 79 0 19
2017 Science and technology 41 35 8 3 1 8 3 86 4 1581
2017 Library services 57 25 8 0 0 0 10 91 0 12
2017 Administration and operations 44 31 12 2 1 8 3 83 4 392
2017 Human resources 46 21 2 1 0 6 23 94 2 189
2017 Financial management 45 35 6 6 0 4 5 87 6 126
2017 Procurement 39 30 0 0 0 10 20 100 0 10
2017 Real property 52 28 9 0 0 6 5 90 0 41
2017 Materiel management 57 25 11 0 0 6 0 88 0 14
2017 Information management 48 29 12 2 0 4 5 85 2 97
2017 Information technology 45 28 10 1 0 13 2 86 2 207
2017 Internal audit 44 15 15 0 0 7 20 79 0 14
2017 Evaluation 40 39 9 3 0 9 0 88 3 35
2017 Data sciences 36 40 8 2 1 10 3 87 3 137
2017 Policy 36 27 9 4 2 13 10 82 7 397
2017 Project management 42 35 9 1 1 8 3 86 3 143
2017 Other services to the public 42 38 5 2 2 7 3 89 5 87
2017 None of the above 38 33 8 5 2 10 3 82 9 268
2014 Client contact centre 32 37 18 2 0 6 4 77 3 68
2014 Federal regulators 35 35 10 4 1 9 5 82 6 457
2014 Compliance, inspection and enforcement 34 34 9 6 4 9 3 78 11 247
2014 Communications or public affairs 33 29 11 2 1 14 10 82 3 117
2014 Access to information and privacy 45 33 7 5 0 5 6 87 6 18
2014 Security 34 37 20 0 0 0 9 78 0 21
2014 Science and technology 38 35 11 3 1 8 3 82 5 1648
2014 Library services 30 51 0 0 0 8 11 100 0 12
2014 Legal services 29 22 41 0 0 8 0 55 0 14
2014 Administration and operations 42 34 8 2 1 10 2 87 4 513
2014 Human resources 46 23 4 2 0 8 16 92 3 180
2014 Financial management 43 36 11 2 1 5 3 86 3 174
2014 Procurement 44 19 30 0 0 6 0 67 0 16
2014 Real property 27 48 12 0 7 3 3 80 7 33
2014 Materiel management 39 25 9 10 0 18 0 78 12 20
2014 Information management 41 32 15 2 1 5 4 80 3 109
2014 Information technology 43 35 9 1 0 12 1 89 1 225
2014 Internal audit 35 24 6 0 0 0 35 91 0 17
2014 Evaluation 17 35 8 8 5 21 5 70 19 36
2014 Other services to the public 34 42 5 3 1 10 4 89 5 164
2014 None of the above 28 31 14 4 2 11 10 75 7 489

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 39 10 4 6 11 5 77 11 55
2017 Federal regulators 27 36 14 3 3 12 5 76 8 332
2017 Compliance, inspection and enforcement 24 35 17 7 6 8 4 66 15 225
2017 Communications or public affairs 23 33 20 4 5 8 7 66 10 103
2017 Access to information and privacy 27 45 12 0 0 11 5 86 0 18
2017 Security 26 43 20 0 0 11 0 78 0 19
2017 Science and technology 28 35 12 5 2 13 3 76 9 1579
2017 Library services 16 49 8 0 0 16 10 89 0 12
2017 Administration and operations 37 34 13 2 2 9 3 81 5 392
2017 Human resources 41 23 4 1 2 8 21 91 4 188
2017 Financial management 30 38 11 6 2 10 5 79 8 126
2017 Procurement 30 49 0 0 0 0 20 100 0 10
2017 Real property 31 35 14 5 0 11 5 78 6 41
2017 Materiel management 51 32 0 11 0 6 0 88 12 14
2017 Information management 33 37 14 2 0 8 5 81 2 97
2017 Information technology 36 25 12 5 1 18 2 76 8 207
2017 Internal audit 51 0 23 0 0 7 20 69 0 14
2017 Evaluation 32 35 15 0 0 18 0 82 0 35
2017 Data sciences 26 31 18 4 3 15 3 69 9 137
2017 Policy 26 29 9 6 3 18 10 76 12 397
2017 Project management 26 37 12 4 2 14 3 77 8 142
2017 Other services to the public 37 31 9 7 3 9 4 78 12 87
2017 None of the above 23 37 13 7 3 13 3 72 12 267
2014 Client contact centre 28 33 23 0 0 13 3 73 0 68
2014 Federal regulators 23 34 12 6 2 17 6 74 10 456
2014 Compliance, inspection and enforcement 22 30 15 8 7 15 3 64 18 247
2014 Communications or public affairs 22 29 14 2 3 19 11 72 8 117
2014 Access to information and privacy 34 27 18 5 0 11 6 73 6 18
2014 Security 19 58 10 0 0 9 4 89 0 21
2014 Science and technology 25 34 14 7 3 13 3 71 12 1647
2014 Library services 15 30 15 0 0 28 11 75 0 12
2014 Legal services 15 37 41 0 0 8 0 56 0 14
2014 Administration and operations 33 34 12 3 2 14 2 80 6 513
2014 Human resources 39 24 8 2 1 11 16 86 4 180
2014 Financial management 33 42 13 3 1 6 3 82 4 174
2014 Procurement 12 13 38 11 0 26 0 34 15 16
2014 Real property 33 34 12 10 0 6 5 75 11 33
2014 Materiel management 28 16 30 10 0 17 0 53 12 20
2014 Information management 32 28 20 4 0 12 5 71 5 109
2014 Information technology 29 36 13 4 3 15 1 76 8 225
2014 Internal audit 29 18 12 6 0 0 35 73 9 17
2014 Evaluation 17 35 11 8 0 24 5 73 11 36
2014 Other services to the public 24 38 11 7 3 14 3 74 12 164
2014 None of the above 23 27 15 6 3 16 10 67 13 489
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 59 23 8 6 4 0 0 82 9 55
2017 Federal regulators 59 25 8 4 4 0 0 84 8 332
2017 Compliance, inspection and enforcement 50 28 10 5 6 1 0 79 11 226
2017 Communications or public affairs 55 24 9 5 7 0 1 79 12 102
2017 Access to information and privacy 51 22 16 0 12 0 0 72 12 18
2017 Security 43 37 5 9 0 5 0 85 10 19
2017 Science and technology 56 28 6 5 4 1 0 86 8 1580
2017 Library services 64 25 10 0 0 0 0 90 0 12
2017 Administration and operations 62 22 6 4 5 1 0 85 9 392
2017 Human resources 70 19 3 4 4 0 0 89 8 189
2017 Financial management 61 27 3 7 1 1 0 89 8 126
2017 Procurement 59 30 0 10 0 0 0 90 10 10
2017 Real property 56 27 6 11 0 0 0 82 11 41
2017 Materiel management 57 24 13 0 6 0 0 81 6 14
2017 Information management 77 13 6 1 2 0 1 91 3 97
2017 Information technology 58 30 4 3 3 1 0 90 6 207
2017 Internal audit 51 27 15 0 7 0 0 78 7 14
2017 Evaluation 36 36 5 20 0 3 0 74 21 35
2017 Data sciences 58 25 10 4 1 1 0 84 5 137
2017 Policy 63 23 4 6 3 1 0 87 8 397
2017 Project management 60 26 5 7 3 0 0 85 10 143
2017 Other services to the public 51 36 4 4 3 0 1 88 7 87
2017 None of the above 54 28 9 4 4 0 0 83 8 268

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 34 15 0 2 0 0 83 2 55
2017 Federal regulators 58 27 7 3 3 1 0 86 6 332
2017 Compliance, inspection and enforcement 50 26 13 7 4 1 0 77 10 226
2017 Communications or public affairs 56 25 4 5 7 2 1 84 12 103
2017 Access to information and privacy 51 32 12 0 5 0 0 83 5 18
2017 Security 43 26 21 4 0 5 0 74 4 19
2017 Science and technology 58 25 9 3 3 1 0 84 7 1579
2017 Library services 64 36 0 0 0 0 0 100 0 12
2017 Administration and operations 61 22 7 3 5 1 0 85 8 392
2017 Human resources 67 18 7 3 4 0 0 86 8 188
2017 Financial management 60 25 7 6 1 1 0 86 7 126
2017 Procurement 59 30 0 0 10 0 0 90 10 10
2017 Real property 63 17 14 4 2 0 0 80 7 41
2017 Materiel management 64 24 6 0 6 0 0 87 6 14
2017 Information management 81 9 5 3 1 0 0 91 4 97
2017 Information technology 57 29 6 3 2 2 1 88 6 207
2017 Internal audit 43 35 15 0 7 0 0 78 7 14
2017 Evaluation 49 33 9 3 3 3 0 85 6 35
2017 Data sciences 60 26 8 3 2 1 0 87 5 137
2017 Policy 68 17 6 4 3 1 0 86 7 397
2017 Project management 63 26 5 2 3 0 0 89 6 143
2017 Other services to the public 50 29 10 4 6 1 0 80 9 87
2017 None of the above 57 24 11 3 5 1 0 81 8 268

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 34 17 7 2 7 2 71 10 55
2017 Federal regulators 36 43 11 5 2 2 0 81 7 332
2017 Compliance, inspection and enforcement 22 46 18 7 5 3 0 70 12 226
2017 Communications or public affairs 19 38 16 14 8 5 0 60 23 103
2017 Access to information and privacy 0 84 11 0 0 5 0 89 0 18
2017 Security 21 37 21 6 4 11 0 65 11 19
2017 Science and technology 16 44 19 10 5 6 0 64 16 1582
2017 Library services 26 49 16 0 8 0 0 76 8 12
2017 Administration and operations 30 40 16 8 4 3 0 72 12 391
2017 Human resources 30 43 12 10 2 3 1 75 12 189
2017 Financial management 33 43 13 5 2 4 0 80 7 124
2017 Procurement 49 30 10 10 0 0 0 80 10 10
2017 Real property 22 45 26 4 0 2 0 69 4 41
2017 Materiel management 43 14 25 0 0 7 12 69 0 13
2017 Information management 33 38 23 2 2 2 0 72 4 97
2017 Information technology 24 38 15 6 5 9 1 70 12 207
2017 Internal audit 21 59 12 0 0 8 0 87 0 14
2017 Evaluation 20 59 8 9 3 0 0 79 13 35
2017 Data sciences 11 44 22 11 4 7 1 60 16 136
2017 Policy 21 49 14 9 3 3 0 73 13 397
2017 Project management 18 51 16 9 2 4 0 71 12 143
2017 Other services to the public 14 44 21 6 10 4 0 61 17 87
2017 None of the above 15 43 24 9 5 4 0 60 15 268

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 48 15 5 4 0 0 77 9 55
2017 Federal regulators 17 45 15 13 8 2 0 63 21 332
2017 Compliance, inspection and enforcement 17 35 16 19 9 4 1 55 29 226
2017 Communications or public affairs 8 36 16 22 17 1 0 44 40 103
2017 Access to information and privacy 17 55 11 17 0 0 0 72 17 18
2017 Security 5 32 26 21 11 5 0 39 33 19
2017 Science and technology 17 43 18 12 7 3 0 62 19 1581
2017 Library services 42 16 25 8 8 0 0 59 16 12
2017 Administration and operations 22 41 13 13 7 2 1 65 22 390
2017 Human resources 30 42 10 13 4 2 0 73 17 189
2017 Financial management 27 42 14 10 6 1 0 70 16 126
2017 Procurement 20 20 19 30 10 0 0 41 41 10
2017 Real property 14 36 22 18 7 0 2 51 26 41
2017 Materiel management 29 31 24 17 0 0 0 59 17 14
2017 Information management 24 43 17 11 4 1 0 68 15 97
2017 Information technology 21 41 21 7 4 4 1 66 12 206
2017 Internal audit 7 72 14 0 7 0 0 80 7 14
2017 Evaluation 8 51 17 17 5 0 0 60 23 35
2017 Data sciences 20 37 15 15 9 2 1 59 25 136
2017 Policy 19 40 13 18 8 2 0 61 26 395
2017 Project management 20 43 14 12 8 2 1 65 20 143
2017 Other services to the public 18 36 17 18 11 0 0 54 30 87
2017 None of the above 14 36 26 15 8 1 0 50 24 267

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 16 24 21 29 0 0 25 50 55
2017 Federal regulators 14 23 24 14 22 0 2 38 37 331
2017 Compliance, inspection and enforcement 8 26 21 18 26 0 2 34 44 226
2017 Communications or public affairs 15 26 18 12 28 0 1 41 40 103
2017 Access to information and privacy 12 5 32 17 33 0 0 17 51 18
2017 Security 27 16 14 11 27 0 5 45 40 19
2017 Science and technology 15 26 20 15 22 0 1 42 38 1581
2017 Library services 16 16 16 18 33 0 0 32 52 12
2017 Administration and operations 14 18 22 18 23 0 4 34 42 390
2017 Human resources 17 18 21 18 25 1 1 35 44 189
2017 Financial management 19 20 20 18 20 0 2 40 39 126
2017 Procurement 0 39 20 10 30 0 0 39 41 10
2017 Real property 26 25 23 8 18 0 0 50 27 41
2017 Materiel management 18 17 6 41 12 6 0 37 56 14
2017 Information management 13 28 20 17 20 1 2 42 38 97
2017 Information technology 16 26 19 15 18 2 3 45 35 207
2017 Internal audit 24 46 22 0 8 0 0 70 8 13
2017 Evaluation 21 14 22 14 29 0 0 35 43 35
2017 Data sciences 10 23 29 16 20 1 0 34 37 137
2017 Policy 20 26 19 14 18 0 3 47 33 395
2017 Project management 12 28 20 21 18 1 1 41 39 143
2017 Other services to the public 9 22 21 13 34 0 2 31 47 87
2017 None of the above 13 18 18 21 29 0 1 32 50 267

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 26 29 10 9 0 2 52 18 55
2017 Federal regulators 8 22 36 21 12 0 0 30 33 331
2017 Compliance, inspection and enforcement 15 28 29 15 13 0 1 43 28 226
2017 Communications or public affairs 17 22 25 15 21 0 0 39 36 103
2017 Access to information and privacy 0 6 50 28 16 0 0 6 44 18
2017 Security 22 16 33 10 20 0 0 37 30 19
2017 Science and technology 14 30 29 17 9 0 1 44 27 1580
2017 Library services 8 26 33 24 8 0 0 35 32 12
2017 Administration and operations 17 26 30 14 12 0 1 44 26 391
2017 Human resources 9 22 26 24 16 1 2 32 41 186
2017 Financial management 16 27 32 10 15 0 0 43 25 126
2017 Procurement 9 0 30 30 30 0 0 9 61 10
2017 Real property 18 30 24 21 7 0 0 49 27 41
2017 Materiel management 12 32 33 24 0 0 0 43 24 14
2017 Information management 22 25 24 14 12 1 1 48 27 97
2017 Information technology 17 31 27 17 7 0 1 48 24 206
2017 Internal audit 15 15 55 7 8 0 0 29 15 13
2017 Evaluation 10 36 22 26 6 0 0 46 32 34
2017 Data sciences 14 37 20 21 8 1 0 51 29 137
2017 Policy 13 25 30 17 14 0 1 39 31 397
2017 Project management 11 31 29 12 15 0 1 43 28 143
2017 Other services to the public 13 27 36 12 12 0 0 40 24 86
2017 None of the above 13 28 28 18 13 0 1 41 31 267

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 35 31 12 0 0 2 56 13 55
2017 Federal regulators 13 26 29 18 13 0 0 39 32 332
2017 Compliance, inspection and enforcement 26 35 18 10 8 1 3 63 19 226
2017 Communications or public affairs 14 29 15 18 24 0 0 43 42 102
2017 Access to information and privacy 0 28 43 5 23 0 0 28 29 18
2017 Security 33 27 21 0 20 0 0 59 20 19
2017 Science and technology 26 36 21 11 5 0 2 63 16 1578
2017 Library services 18 56 25 0 0 0 0 75 0 12
2017 Administration and operations 20 34 21 11 12 0 2 55 23 390
2017 Human resources 17 29 22 21 8 2 2 48 30 188
2017 Financial management 19 34 23 11 13 0 0 53 24 125
2017 Procurement 0 29 20 20 30 0 0 29 51 10
2017 Real property 21 23 34 11 4 2 5 48 16 41
2017 Materiel management 5 51 17 11 5 0 11 63 18 14
2017 Information management 27 34 20 12 6 0 1 62 18 97
2017 Information technology 30 30 21 11 7 0 1 61 18 207
2017 Internal audit 30 24 23 15 8 0 0 54 23 13
2017 Evaluation 19 31 27 17 5 0 0 50 23 35
2017 Data sciences 28 35 20 11 4 1 1 64 16 137
2017 Policy 14 25 30 18 12 0 1 40 30 396
2017 Project management 18 34 23 14 10 0 1 52 25 143
2017 Other services to the public 20 46 16 11 6 0 0 67 17 86
2017 None of the above 20 26 25 14 12 1 3 47 27 268

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 35 15 13 8 2 2 62 22 55
2017 Federal regulators 15 26 26 20 12 0 1 41 32 331
2017 Compliance, inspection and enforcement 14 20 26 19 20 1 0 34 39 226
2017 Communications or public affairs 10 27 15 22 24 0 2 38 47 103
2017 Access to information and privacy 0 17 22 22 33 0 6 18 59 18
2017 Security 6 17 23 11 45 0 0 22 55 18
2017 Science and technology 15 24 24 18 15 1 2 40 35 1582
2017 Library services 10 25 24 16 24 0 0 36 40 12
2017 Administration and operations 23 22 22 15 13 1 4 47 30 391
2017 Human resources 13 23 24 23 14 1 3 36 38 189
2017 Financial management 14 30 24 14 16 0 2 45 30 126
2017 Procurement 0 39 0 10 51 0 0 39 61 10
2017 Real property 17 16 24 27 9 5 2 35 39 40
2017 Materiel management 0 43 18 12 28 0 0 43 40 14
2017 Information management 24 18 23 15 18 0 2 43 33 97
2017 Information technology 18 25 26 17 12 0 1 44 30 207
2017 Internal audit 7 7 44 20 15 7 0 15 38 14
2017 Evaluation 15 23 34 17 8 0 3 39 26 35
2017 Data sciences 17 31 19 20 12 1 0 49 32 137
2017 Policy 16 22 28 16 15 1 2 39 32 397
2017 Project management 12 22 30 19 16 0 1 35 35 143
2017 Other services to the public 15 22 25 20 18 0 0 37 38 86
2017 None of the above 18 18 20 23 19 0 2 37 42 268

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 19 10 5 2 0 16 80 8 55
2017 Federal regulators 32 33 17 8 3 1 5 70 13 332
2017 Compliance, inspection and enforcement 38 39 11 4 2 0 5 82 6 226
2017 Communications or public affairs 30 22 12 10 20 0 5 55 32 103
2017 Access to information and privacy 32 29 11 5 5 0 17 74 13 18
2017 Security 59 6 16 5 9 0 5 68 15 19
2017 Science and technology 36 32 15 7 3 0 7 73 10 1580
2017 Library services 26 49 8 0 0 0 16 90 0 12
2017 Administration and operations 43 23 13 7 3 0 11 74 11 389
2017 Human resources 37 31 17 4 3 2 7 74 7 188
2017 Financial management 39 29 15 3 6 2 7 74 10 126
2017 Procurement 30 20 20 20 0 0 9 56 22 10
2017 Real property 54 20 6 0 5 0 16 88 5 41
2017 Materiel management 31 19 12 0 0 0 39 81 0 14
2017 Information management 45 18 12 7 2 1 15 75 11 97
2017 Information technology 54 22 6 4 1 0 12 87 6 207
2017 Internal audit 23 23 25 30 0 0 0 46 30 13
2017 Evaluation 44 22 23 3 3 0 5 70 6 35
2017 Data sciences 35 36 14 7 1 1 6 76 9 137
2017 Policy 28 31 19 10 8 1 3 61 19 396
2017 Project management 33 34 19 7 3 0 4 70 10 143
2017 Other services to the public 27 41 12 5 8 0 7 73 14 85
2017 None of the above 29 31 17 9 9 0 5 63 19 268

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 34 19 3 2 0 2 75 5 55
2017 Federal regulators 23 31 23 15 8 0 1 54 23 330
2017 Compliance, inspection and enforcement 27 33 24 8 6 0 1 60 15 224
2017 Communications or public affairs 21 24 22 16 18 0 0 45 33 103
2017 Access to information and privacy 22 34 23 16 5 0 0 56 21 18
2017 Security 32 26 32 5 4 0 0 58 9 19
2017 Science and technology 22 35 25 11 6 0 0 57 17 1579
2017 Library services 16 60 8 8 8 0 0 76 16 12
2017 Administration and operations 27 34 21 9 8 0 1 62 17 389
2017 Human resources 34 29 18 9 9 0 1 64 18 188
2017 Financial management 27 39 15 11 7 0 0 66 18 126
2017 Procurement 19 20 20 30 10 0 0 39 41 10
2017 Real property 35 43 16 5 2 0 0 77 7 41
2017 Materiel management 40 36 6 6 11 0 0 76 17 14
2017 Information management 36 33 19 8 4 0 0 69 12 96
2017 Information technology 37 33 20 7 2 0 1 71 9 207
2017 Internal audit 7 55 16 7 15 0 0 62 22 13
2017 Evaluation 29 11 37 17 5 0 0 40 23 35
2017 Data sciences 26 31 21 13 8 0 1 57 22 137
2017 Policy 20 30 24 17 9 0 0 50 26 393
2017 Project management 25 29 24 14 7 0 0 54 21 141
2017 Other services to the public 22 32 23 9 14 0 0 54 23 87
2017 None of the above 23 32 25 11 9 0 1 55 20 267

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 28 12 5 1 1 5 80 7 55
2017 Federal regulators 19 36 30 12 4 0 0 55 16 330
2017 Compliance, inspection and enforcement 23 32 27 12 6 1 0 55 18 223
2017 Communications or public affairs 21 29 24 21 3 1 1 51 24 102
2017 Access to information and privacy 17 50 16 11 0 0 6 71 12 18
2017 Security 22 26 21 31 0 0 0 49 31 19
2017 Science and technology 24 33 26 11 5 1 1 57 16 1576
2017 Library services 18 50 16 16 0 0 0 68 16 12
2017 Administration and operations 29 34 19 9 5 1 3 66 14 389
2017 Human resources 28 32 23 7 4 1 3 63 12 188
2017 Financial management 23 39 17 10 7 1 2 64 18 124
2017 Procurement 10 30 41 0 10 0 9 44 11 10
2017 Real property 31 18 36 16 0 0 0 48 16 41
2017 Materiel management 29 19 19 12 11 0 11 54 25 14
2017 Information management 30 32 20 10 7 0 1 62 18 95
2017 Information technology 34 30 21 8 3 0 3 66 12 207
2017 Internal audit 20 23 43 0 7 7 0 46 8 14
2017 Evaluation 19 47 21 10 3 0 0 66 13 35
2017 Data sciences 23 38 20 11 7 0 1 62 17 137
2017 Policy 24 31 25 10 8 0 1 56 18 394
2017 Project management 22 30 31 8 7 0 2 53 15 141
2017 Other services to the public 18 41 15 17 9 0 0 59 26 86
2017 None of the above 20 34 24 15 6 0 2 55 20 268

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 25 19 7 2 0 4 71 9 53
2017 Federal regulators 15 41 24 15 5 0 0 56 20 329
2017 Compliance, inspection and enforcement 17 34 24 13 9 1 1 52 23 225
2017 Communications or public affairs 13 31 17 23 15 0 1 44 38 103
2017 Access to information and privacy 11 40 38 5 0 0 6 54 6 18
2017 Security 11 21 31 25 6 0 5 34 33 19
2017 Science and technology 22 35 24 11 6 1 1 59 17 1578
2017 Library services 8 51 33 8 0 0 0 59 8 12
2017 Administration and operations 22 35 22 13 6 0 3 58 19 388
2017 Human resources 20 29 27 11 10 1 3 51 21 188
2017 Financial management 20 35 22 15 5 1 2 57 21 126
2017 Procurement 29 10 20 41 0 0 0 39 41 10
2017 Real property 24 24 33 4 10 0 5 50 15 41
2017 Materiel management 12 30 25 6 16 0 11 46 25 14
2017 Information management 18 35 25 14 7 0 1 54 21 96
2017 Information technology 24 33 21 15 5 0 1 58 20 206
2017 Internal audit 22 23 25 23 8 0 0 45 31 13
2017 Evaluation 18 43 26 14 0 0 0 61 14 35
2017 Data sciences 18 36 27 14 4 1 1 55 18 136
2017 Policy 18 35 25 16 5 1 1 54 21 395
2017 Project management 18 31 28 12 10 1 0 49 22 141
2017 Other services to the public 25 28 20 15 9 0 2 54 25 87
2017 None of the above 19 30 25 14 9 1 2 50 24 268

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 35 6 9 2 0 4 82 11 54
2017 Federal regulators 25 32 26 12 4 0 1 57 17 330
2017 Compliance, inspection and enforcement 19 30 25 17 6 1 1 50 24 225
2017 Communications or public affairs 15 24 24 24 13 0 0 39 37 103
2017 Access to information and privacy 16 61 11 0 5 0 6 83 6 18
2017 Security 22 22 25 22 11 0 0 43 32 19
2017 Science and technology 27 34 22 10 5 1 1 62 16 1578
2017 Library services 8 67 9 16 0 0 0 75 16 12
2017 Administration and operations 28 32 21 10 7 0 3 61 17 389
2017 Human resources 26 34 19 10 6 2 3 63 17 188
2017 Financial management 24 37 21 7 9 0 2 63 16 126
2017 Procurement 10 30 30 20 0 0 9 44 22 10
2017 Real property 22 38 28 7 5 0 0 60 12 41
2017 Materiel management 33 19 13 17 18 0 0 52 35 14
2017 Information management 29 36 19 11 5 0 0 65 16 96
2017 Information technology 29 32 21 13 3 0 1 62 17 207
2017 Internal audit 14 21 38 14 7 7 0 37 23 14
2017 Evaluation 14 50 23 12 0 0 0 64 12 35
2017 Data sciences 28 29 22 11 7 1 2 58 19 137
2017 Policy 21 34 22 15 7 0 1 56 22 395
2017 Project management 23 31 23 13 9 0 1 55 22 141
2017 Other services to the public 17 36 24 6 14 0 2 55 20 87
2017 None of the above 24 30 20 13 10 1 2 56 24 268

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 26 15 13 2 3 4 67 16 55
2017 Federal regulators 28 38 20 8 6 0 0 67 13 330
2017 Compliance, inspection and enforcement 16 29 24 18 10 1 0 46 29 224
2017 Communications or public affairs 22 34 24 15 6 0 0 56 20 103
2017 Access to information and privacy 16 67 11 0 0 0 6 89 0 18
2017 Security 27 36 15 5 11 0 5 67 17 19
2017 Science and technology 27 35 23 9 4 1 1 63 14 1580
2017 Library services 19 55 9 17 0 0 0 74 17 11
2017 Administration and operations 24 33 20 11 8 1 3 59 20 389
2017 Human resources 25 31 21 13 8 1 1 57 22 187
2017 Financial management 30 31 23 8 4 1 3 64 12 125
2017 Procurement 10 51 20 0 10 0 9 67 11 10
2017 Real property 26 36 31 7 0 0 0 62 7 39
2017 Materiel management 35 30 13 17 5 0 0 65 22 14
2017 Information management 26 31 29 10 4 0 0 57 14 95
2017 Information technology 35 37 16 8 3 0 2 73 10 207
2017 Internal audit 14 29 37 6 8 7 0 46 15 14
2017 Evaluation 20 39 28 12 0 0 0 60 12 35
2017 Data sciences 27 43 19 5 4 0 2 71 10 137
2017 Policy 31 31 24 8 4 1 1 63 12 394
2017 Project management 20 33 24 14 8 1 1 53 22 141
2017 Other services to the public 23 42 16 7 11 0 1 66 19 87
2017 None of the above 25 39 17 10 6 0 3 66 17 268

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 71 17 5 3 0 0 3 91 3 55
2017 Federal regulators 54 25 13 4 2 0 1 80 6 332
2017 Compliance, inspection and enforcement 46 28 14 7 5 0 0 74 12 226
2017 Communications or public affairs 59 19 10 9 2 0 1 79 11 103
2017 Access to information and privacy 50 12 22 11 0 0 5 66 11 18
2017 Security 73 11 16 0 0 0 0 84 0 19
2017 Science and technology 55 28 11 4 1 0 1 84 5 1582
2017 Library services 68 24 0 8 0 0 0 92 8 12
2017 Administration and operations 60 21 10 5 2 0 2 83 7 390
2017 Human resources 59 19 13 3 3 0 4 81 6 188
2017 Financial management 61 20 10 3 3 1 2 83 6 125
2017 Procurement 51 10 10 0 20 0 9 67 22 10
2017 Real property 68 20 5 0 5 0 2 90 5 41
2017 Materiel management 31 47 17 5 0 0 0 78 5 14
2017 Information management 57 28 12 1 1 0 2 86 2 96
2017 Information technology 67 18 9 2 2 0 2 87 4 207
2017 Internal audit 54 31 15 0 0 0 0 85 0 13
2017 Evaluation 45 29 15 8 3 0 0 74 11 35
2017 Data sciences 54 26 16 2 1 0 1 81 2 137
2017 Policy 54 26 12 4 3 0 1 81 7 395
2017 Project management 57 24 10 2 4 0 2 83 6 143
2017 Other services to the public 47 35 7 1 5 1 2 86 7 86
2017 None of the above 49 29 11 4 5 0 2 79 9 267

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 79 9 3 0 5 0 4 91 5 54
2017 Federal regulators 72 13 6 3 2 1 3 88 6 332
2017 Compliance, inspection and enforcement 70 16 4 4 3 1 3 90 7 226
2017 Communications or public affairs 66 17 6 5 3 0 3 86 8 103
2017 Access to information and privacy 72 17 0 0 0 0 11 100 0 18
2017 Security 63 26 0 11 0 0 0 89 11 19
2017 Science and technology 77 12 4 2 2 1 2 92 4 1580
2017 Library services 84 16 0 0 0 0 0 100 0 12
2017 Administration and operations 68 15 5 5 2 0 5 87 8 390
2017 Human resources 75 9 3 4 3 1 6 90 7 189
2017 Financial management 74 9 7 2 5 1 3 86 7 126
2017 Procurement 81 0 0 10 0 0 9 89 11 10
2017 Real property 62 14 19 2 2 0 0 77 5 41
2017 Materiel management 66 6 6 0 0 0 22 92 0 14
2017 Information management 75 12 5 1 3 0 4 90 5 96
2017 Information technology 85 4 2 0 3 0 5 95 3 207
2017 Internal audit 69 8 23 0 0 0 0 77 0 13
2017 Evaluation 71 8 15 3 3 0 0 79 6 35
2017 Data sciences 73 15 6 2 1 0 4 91 3 137
2017 Policy 81 9 3 3 2 0 1 91 5 397
2017 Project management 80 8 3 6 1 0 2 89 8 142
2017 Other services to the public 67 20 7 0 2 0 5 91 2 87
2017 None of the above 76 10 4 3 3 1 4 90 6 268

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 15 17 4 3 2 2 75 7 54
2017 Federal regulators 55 30 9 2 2 0 2 87 4 332
2017 Compliance, inspection and enforcement 52 31 11 4 2 0 1 83 6 225
2017 Communications or public affairs 54 27 9 3 4 0 3 84 7 103
2017 Access to information and privacy 67 17 5 0 0 0 11 94 0 18
2017 Security 52 21 5 22 0 0 0 74 22 19
2017 Science and technology 55 31 9 2 1 0 1 88 4 1578
2017 Library services 60 24 16 0 0 0 0 84 0 12
2017 Administration and operations 53 25 12 4 3 0 3 80 7 391
2017 Human resources 60 22 6 5 2 0 4 86 7 187
2017 Financial management 55 28 8 3 2 1 2 86 6 125
2017 Procurement 41 30 0 0 20 0 9 78 22 10
2017 Real property 50 33 13 2 0 0 2 85 2 40
2017 Materiel management 49 41 0 11 0 0 0 89 11 14
2017 Information management 55 29 8 7 1 1 0 84 8 96
2017 Information technology 64 21 8 1 2 0 4 89 3 207
2017 Internal audit 58 35 0 0 0 7 0 100 0 14
2017 Evaluation 46 25 17 11 0 0 0 71 11 35
2017 Data sciences 51 31 10 4 2 0 2 84 5 137
2017 Policy 62 26 8 1 1 0 1 89 3 397
2017 Project management 56 27 8 4 2 0 2 85 7 143
2017 Other services to the public 46 36 11 1 2 0 4 85 4 86
2017 None of the above 55 26 10 4 3 0 2 83 7 265

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 67 18 7 2 2 2 4 89 4 55
2017 Federal regulators 57 21 8 7 5 0 3 79 12 330
2017 Compliance, inspection and enforcement 51 19 14 8 4 1 2 73 13 225
2017 Communications or public affairs 52 20 7 8 10 0 3 75 18 103
2017 Access to information and privacy 55 18 16 0 0 0 11 82 0 18
2017 Security 54 15 16 16 0 0 0 69 16 19
2017 Science and technology 60 22 8 5 3 0 2 84 7 1582
2017 Library services 68 16 16 0 0 0 0 84 0 12
2017 Administration and operations 56 20 8 8 5 0 3 79 13 390
2017 Human resources 64 12 8 7 5 0 4 79 12 188
2017 Financial management 56 17 14 6 5 1 2 75 11 126
2017 Procurement 61 10 10 0 10 0 9 78 11 10
2017 Real property 60 17 11 7 4 0 0 78 11 41
2017 Materiel management 28 32 13 0 17 0 11 67 19 14
2017 Information management 68 21 7 2 2 0 0 89 4 96
2017 Information technology 67 16 7 2 4 0 4 86 7 207
2017 Internal audit 62 23 15 0 0 0 0 85 0 13
2017 Evaluation 54 22 9 12 3 0 0 76 16 35
2017 Data sciences 58 20 12 4 4 1 1 80 7 137
2017 Policy 59 20 9 6 4 0 1 80 10 397
2017 Project management 61 19 6 6 5 0 2 82 12 142
2017 Other services to the public 44 31 16 2 4 1 2 77 7 87
2017 None of the above 56 19 12 7 3 0 4 77 11 267

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 7 3 2 2 2 25 91 5 55
2017 Federal regulators 48 19 4 2 1 0 25 91 4 330
2017 Compliance, inspection and enforcement 52 9 6 2 1 0 29 87 4 226
2017 Communications or public affairs 47 17 6 0 1 0 30 90 1 102
2017 Access to information and privacy 50 12 0 0 0 0 39 100 0 18
2017 Security 53 15 6 5 5 0 16 80 13 19
2017 Science and technology 57 15 4 2 1 0 21 92 4 1578
2017 Library services 60 40 0 0 0 0 0 100 0 12
2017 Administration and operations 52 10 5 2 1 0 30 88 5 389
2017 Human resources 58 8 3 3 0 0 27 91 4 189
2017 Financial management 61 14 3 6 2 1 14 88 9 124
2017 Procurement 30 10 10 0 10 0 39 67 17 10
2017 Real property 46 8 11 2 0 0 33 80 4 41
2017 Materiel management 59 6 6 0 0 0 28 91 0 14
2017 Information management 55 15 4 1 1 0 24 92 3 96
2017 Information technology 62 10 4 3 0 0 21 91 4 207
2017 Internal audit 47 29 0 8 0 0 16 91 9 13
2017 Evaluation 41 19 3 3 0 3 31 92 4 35
2017 Data sciences 48 14 5 3 1 0 28 87 6 137
2017 Policy 62 12 4 2 0 0 19 92 3 395
2017 Project management 55 12 6 3 1 1 24 88 5 143
2017 Other services to the public 52 18 10 1 2 0 16 84 4 86
2017 None of the above 53 15 8 1 2 0 21 86 4 266

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 66 23 2 2 0 0 7 96 2 54
2017 Federal regulators 66 22 6 2 1 0 4 91 3 330
2017 Compliance, inspection and enforcement 58 25 8 3 0 1 4 88 4 224
2017 Communications or public affairs 73 11 4 2 2 0 8 92 4 103
2017 Access to information and privacy 51 44 0 0 0 0 5 100 0 18
2017 Security 67 6 5 6 6 0 12 82 13 18
2017 Science and technology 67 19 4 2 1 1 6 93 2 1574
2017 Library services 84 16 0 0 0 0 0 100 0 12
2017 Administration and operations 68 13 5 3 0 0 11 91 3 389
2017 Human resources 71 13 3 2 1 0 11 94 3 187
2017 Financial management 73 14 5 2 0 1 6 93 2 123
2017 Procurement 30 10 20 10 10 0 19 50 25 10
2017 Real property 61 17 12 5 0 2 2 82 5 41
2017 Materiel management 55 24 0 11 0 0 11 88 12 14
2017 Information management 68 17 5 3 3 1 3 89 6 96
2017 Information technology 72 13 4 1 0 0 9 94 2 206
2017 Internal audit 93 7 0 0 0 0 0 100 0 13
2017 Evaluation 48 23 9 3 3 0 15 83 7 34
2017 Data sciences 66 21 4 1 1 0 6 93 3 135
2017 Policy 76 16 4 0 0 0 3 95 1 396
2017 Project management 62 22 9 1 1 1 4 89 2 142
2017 Other services to the public 59 24 7 4 0 1 5 89 4 86
2017 None of the above 62 19 6 2 2 0 8 88 5 264

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 19 8 3 2 3 7 85 6 55
2017 Federal regulators 76 14 5 1 1 1 1 92 2 331
2017 Compliance, inspection and enforcement 69 16 7 4 1 0 3 88 5 226
2017 Communications or public affairs 54 19 6 5 14 0 2 75 19 103
2017 Access to information and privacy 95 0 0 0 0 0 5 100 0 18
2017 Security 69 21 5 0 0 0 5 95 0 19
2017 Science and technology 64 17 6 4 4 1 3 85 8 1583
2017 Library services 82 8 10 0 0 0 0 90 0 12
2017 Administration and operations 62 18 6 4 4 1 7 86 8 390
2017 Human resources 70 9 6 4 5 0 6 85 9 188
2017 Financial management 63 22 5 4 3 0 3 87 8 125
2017 Procurement 51 19 10 0 10 0 10 77 11 10
2017 Real property 76 8 9 2 0 2 2 88 3 41
2017 Materiel management 64 25 0 0 0 0 11 100 0 14
2017 Information management 65 14 6 2 10 2 1 82 12 97
2017 Information technology 64 16 7 5 1 1 5 85 7 207
2017 Internal audit 70 30 0 0 0 0 0 100 0 13
2017 Evaluation 62 24 8 4 3 0 0 85 7 35
2017 Data sciences 65 18 6 3 3 1 5 87 6 137
2017 Policy 75 12 4 4 2 0 3 89 6 397
2017 Project management 61 17 8 5 5 0 4 82 10 143
2017 Other services to the public 68 17 5 3 1 1 5 90 5 84
2017 None of the above 66 13 7 5 4 0 4 83 9 268

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 21 17 0 0 2 4 82 0 55
2017 Federal regulators 47 27 15 5 2 1 3 77 8 330
2017 Compliance, inspection and enforcement 48 31 14 3 2 0 3 81 5 226
2017 Communications or public affairs 48 37 11 3 1 0 0 85 4 103
2017 Access to information and privacy 45 27 17 0 0 0 11 81 0 18
2017 Security 41 26 16 6 5 0 5 71 12 19
2017 Science and technology 49 32 12 3 2 1 1 83 5 1579
2017 Library services 57 43 0 0 0 0 0 100 0 12
2017 Administration and operations 42 32 15 5 3 0 4 76 8 389
2017 Human resources 45 16 21 10 5 0 3 63 15 189
2017 Financial management 47 32 9 6 6 0 1 79 12 125
2017 Procurement 51 0 30 10 0 0 9 56 11 10
2017 Real property 55 33 7 0 0 0 5 93 0 40
2017 Materiel management 54 24 17 0 5 0 0 78 5 14
2017 Information management 41 37 11 7 2 0 1 79 9 95
2017 Information technology 54 26 9 5 2 0 4 83 7 207
2017 Internal audit 46 38 16 0 0 0 0 84 0 13
2017 Evaluation 25 55 15 0 5 0 0 80 5 35
2017 Data sciences 41 36 15 5 2 0 1 78 7 137
2017 Policy 50 31 12 4 2 0 1 82 6 397
2017 Project management 53 33 8 3 2 0 1 87 5 143
2017 Other services to the public 47 33 12 2 4 0 3 82 6 86
2017 None of the above 54 31 9 3 1 0 1 86 4 266

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 29 42 10 2 0 0 47 12 55
2017 Federal regulators 6 30 44 15 6 0 0 35 21 332
2017 Compliance, inspection and enforcement 8 30 42 13 6 0 0 39 19 226
2017 Communications or public affairs 6 26 39 17 13 0 0 32 29 103
2017 Access to information and privacy 0 33 56 5 5 0 0 33 11 18
2017 Security 11 11 59 11 9 0 0 21 20 19
2017 Science and technology 7 36 40 12 4 0 0 43 16 1581
2017 Library services 0 40 60 0 0 0 0 40 0 12
2017 Administration and operations 14 28 37 13 7 0 0 42 21 392
2017 Human resources 10 30 41 15 4 0 0 40 20 188
2017 Financial management 11 26 51 9 4 0 0 37 13 126
2017 Procurement 9 10 51 20 10 0 0 19 30 10
2017 Real property 5 28 55 12 0 0 0 33 12 40
2017 Materiel management 11 24 43 22 0 0 0 35 22 14
2017 Information management 13 36 32 12 7 0 0 49 19 96
2017 Information technology 10 35 38 10 4 0 1 46 15 206
2017 Internal audit 7 30 56 0 8 0 0 36 8 14
2017 Evaluation 7 37 36 18 3 0 0 43 21 35
2017 Data sciences 13 34 38 10 5 1 0 47 15 137
2017 Policy 10 29 36 19 6 0 0 39 25 396
2017 Project management 6 35 39 15 6 0 0 41 20 143
2017 Other services to the public 5 38 34 16 6 1 0 44 22 87
2017 None of the above 9 27 39 16 9 0 0 36 25 268

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 16 26 35 19 0 0 54 20 54
2017 Federal regulators 8 18 45 23 5 0 0 28 26 331
2017 Compliance, inspection and enforcement 6 14 46 28 6 0 0 33 20 226
2017 Communications or public affairs 15 23 36 19 7 0 0 26 38 103
2017 Access to information and privacy 0 28 51 11 11 0 0 22 28 18
2017 Security 5 41 32 16 5 0 0 21 47 19
2017 Science and technology 5 18 42 26 9 0 0 35 23 1578
2017 Library services 0 0 43 49 8 0 0 57 0 12
2017 Administration and operations 7 23 36 22 11 1 0 34 30 389
2017 Human resources 6 22 40 20 11 0 1 31 28 189
2017 Financial management 7 16 48 20 9 0 0 29 23 126
2017 Procurement 10 41 30 10 9 0 0 19 51 10
2017 Real property 5 22 48 17 7 0 0 24 27 41
2017 Materiel management 12 11 36 19 12 0 11 34 25 14
2017 Information management 3 19 41 25 11 0 1 36 22 96
2017 Information technology 4 17 39 26 13 0 0 39 21 206
2017 Internal audit 7 8 49 23 14 0 0 37 14 14
2017 Evaluation 8 18 49 20 6 0 0 25 26 35
2017 Data sciences 5 15 41 31 9 0 0 40 20 137
2017 Policy 7 24 37 21 10 0 0 32 31 396
2017 Project management 10 16 45 21 8 0 0 28 26 142
2017 Other services to the public 7 15 44 25 7 1 1 33 22 87
2017 None of the above 10 25 38 16 12 0 0 27 35 268
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 21 26 15 23 0 0 16 84 55
2017 Federal regulators 23 29 20 12 13 3 0 23 77 331
2017 Compliance, inspection and enforcement 14 24 20 19 17 4 2 14 86 226
2017 Communications or public affairs 20 21 23 15 14 6 0 21 79 103
2017 Access to information and privacy 12 16 33 23 16 0 0 12 88 18
2017 Security 26 26 16 11 17 5 0 28 72 19
2017 Science and technology 23 22 22 13 14 4 1 24 76 1583
2017 Library services 8 40 36 16 0 0 0 8 92 12
2017 Administration and operations 22 25 25 10 14 3 1 23 77 391
2017 Human resources 27 22 17 17 11 4 1 28 72 189
2017 Financial management 26 30 17 9 15 3 0 27 73 126
2017 Procurement 10 39 30 20 0 0 0 10 90 10
2017 Real property 42 27 9 11 10 2 0 43 57 41
2017 Materiel management 17 22 25 13 22 0 0 17 83 14
2017 Information management 27 24 20 14 10 5 0 28 72 97
2017 Information technology 28 23 18 13 11 7 1 30 70 207
2017 Internal audit 29 34 30 0 7 0 0 29 71 14
2017 Evaluation 15 36 25 8 15 0 0 15 85 35
2017 Data sciences 13 27 28 12 12 7 1 14 86 137
2017 Policy 22 26 19 16 15 3 1 22 78 397
2017 Project management 18 22 25 14 15 5 2 19 81 143
2017 Other services to the public 8 38 18 11 24 0 1 8 92 87
2017 None of the above 21 19 25 11 20 4 0 22 78 267

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 31 46
2017 Federal regulators 13 243
2017 Compliance, inspection and enforcement 21 183
2017 Communications or public affairs 19 75
2017 Access to information and privacy 13 16
2017 Security 15 13
2017 Science and technology 20 1124
2017 Library services 20 11
2017 Administration and operations 17 287
2017 Human resources 19 128
2017 Financial management 14 89
2017 Real property 17 23
2017 Materiel management 21 12
2017 Information management 22 65
2017 Information technology 27 133
2017 Internal audit 19 10
2017 Evaluation 18 30
2017 Data sciences 20 109
2017 Policy 22 295
2017 Project management 15 108
2017 Other services to the public 19 78
2017 None of the above 16 201

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 36 46
2017 Federal regulators 38 243
2017 Compliance, inspection and enforcement 34 183
2017 Communications or public affairs 48 75
2017 Access to information and privacy 57 16
2017 Security 31 13
2017 Science and technology 42 1124
2017 Library services 44 11
2017 Administration and operations 29 287
2017 Human resources 36 128
2017 Financial management 35 89
2017 Real property 31 23
2017 Materiel management 29 12
2017 Information management 30 65
2017 Information technology 37 133
2017 Internal audit 41 10
2017 Evaluation 49 30
2017 Data sciences 38 109
2017 Policy 38 295
2017 Project management 32 108
2017 Other services to the public 37 78
2017 None of the above 39 201

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 12 46
2017 Federal regulators 19 243
2017 Compliance, inspection and enforcement 23 183
2017 Communications or public affairs 25 75
2017 Access to information and privacy 12 16
2017 Security 31 13
2017 Science and technology 17 1124
2017 Library services 0 11
2017 Administration and operations 19 287
2017 Human resources 19 128
2017 Financial management 10 89
2017 Real property 12 23
2017 Materiel management 0 12
2017 Information management 13 65
2017 Information technology 18 133
2017 Internal audit 20 10
2017 Evaluation 14 30
2017 Data sciences 21 109
2017 Policy 16 295
2017 Project management 14 108
2017 Other services to the public 15 78
2017 None of the above 18 201

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 49 46
2017 Federal regulators 56 243
2017 Compliance, inspection and enforcement 63 183
2017 Communications or public affairs 60 75
2017 Access to information and privacy 62 16
2017 Security 39 13
2017 Science and technology 50 1124
2017 Library services 62 11
2017 Administration and operations 56 287
2017 Human resources 46 128
2017 Financial management 61 89
2017 Real property 28 23
2017 Materiel management 92 12
2017 Information management 35 65
2017 Information technology 41 133
2017 Internal audit 29 10
2017 Evaluation 53 30
2017 Data sciences 48 109
2017 Policy 44 295
2017 Project management 51 108
2017 Other services to the public 63 78
2017 None of the above 57 201

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 7 46
2017 Federal regulators 7 243
2017 Compliance, inspection and enforcement 11 183
2017 Communications or public affairs 11 75
2017 Access to information and privacy 6 16
2017 Security 13 13
2017 Science and technology 8 1124
2017 Library services 0 11
2017 Administration and operations 7 287
2017 Human resources 9 128
2017 Financial management 11 89
2017 Real property 4 23
2017 Materiel management 13 12
2017 Information management 6 65
2017 Information technology 11 133
2017 Internal audit 0 10
2017 Evaluation 13 30
2017 Data sciences 5 109
2017 Policy 10 295
2017 Project management 15 108
2017 Other services to the public 7 78
2017 None of the above 11 201

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 33 46
2017 Federal regulators 41 243
2017 Compliance, inspection and enforcement 42 183
2017 Communications or public affairs 30 75
2017 Access to information and privacy 38 16
2017 Security 38 13
2017 Science and technology 44 1124
2017 Library services 19 11
2017 Administration and operations 39 287
2017 Human resources 39 128
2017 Financial management 37 89
2017 Real property 60 23
2017 Materiel management 15 12
2017 Information management 47 65
2017 Information technology 39 133
2017 Internal audit 53 10
2017 Evaluation 43 30
2017 Data sciences 41 109
2017 Policy 40 295
2017 Project management 42 108
2017 Other services to the public 42 78
2017 None of the above 42 201

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 5 44 29 4 2 15 44
2017 Federal regulators 2 40 21 11 7 19 239
2017 Compliance, inspection and enforcement 2 35 18 12 11 23 180
2017 Communications or public affairs 4 47 14 14 4 16 72
2017 Access to information and privacy 0 46 32 22 0 0 15
2017 Security 8 31 22 8 0 32 13
2017 Science and technology 4 39 20 11 6 20 1109
2017 Library services 9 26 38 9 10 9 11
2017 Administration and operations 8 44 22 8 4 14 281
2017 Human resources 9 48 15 11 3 13 124
2017 Financial management 9 44 21 3 2 19 88
2017 Real property 12 40 8 25 4 12 23
2017 Materiel management 6 36 23 15 0 19 12
2017 Information management 2 52 21 12 1 13 63
2017 Information technology 6 54 21 6 3 10 130
2017 Internal audit 18 50 32 0 0 0 10
2017 Evaluation 0 54 20 14 3 10 30
2017 Data sciences 5 46 17 10 4 18 109
2017 Policy 4 43 24 9 5 15 294
2017 Project management 4 30 20 21 6 18 107
2017 Other services to the public 5 38 23 8 3 23 76
2017 None of the above 8 29 24 12 5 21 192

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 14 21 20 24 2 10 26 50 46
2017 Federal regulators 4 24 13 20 32 1 6 30 56 243
2017 Compliance, inspection and enforcement 9 17 10 23 36 2 4 27 62 183
2017 Communications or public affairs 7 23 21 16 24 1 9 33 44 76
2017 Access to information and privacy 0 44 24 18 13 0 0 44 32 16
2017 Security 0 8 23 21 31 0 16 10 63 13
2017 Science and technology 7 20 16 22 26 2 6 30 52 1132
2017 Library services 17 18 38 9 9 0 10 39 20 11
2017 Administration and operations 8 20 17 16 26 1 12 33 48 292
2017 Human resources 22 26 10 17 14 1 9 54 35 128
2017 Financial management 8 19 18 16 26 4 10 31 48 90
2017 Real property 0 13 8 44 16 4 15 16 74 23
2017 Materiel management 13 8 37 21 22 0 0 21 42 12
2017 Information management 10 23 21 15 27 1 3 35 43 66
2017 Information technology 13 23 13 18 19 4 11 42 43 133
2017 Internal audit 21 29 0 20 0 11 19 72 28 10
2017 Evaluation 13 7 16 34 23 0 7 22 61 30
2017 Data sciences 6 15 26 13 28 5 6 25 46 110
2017 Policy 8 26 13 21 23 2 6 38 49 297
2017 Project management 7 19 15 31 22 2 4 28 56 108
2017 Other services to the public 12 19 19 14 33 0 3 33 48 78
2017 None of the above 8 18 17 20 30 1 7 28 54 201

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 2 4 20 17 46 6 4 7 71 46
2017 Federal regulators 1 3 11 17 58 2 7 5 83 243
2017 Compliance, inspection and enforcement 0 4 6 18 67 2 3 4 89 183
2017 Communications or public affairs 1 10 11 22 50 1 5 12 77 76
2017 Access to information and privacy 0 18 6 25 50 0 0 18 76 16
2017 Security 0 8 0 14 70 0 8 9 91 13
2017 Science and technology 1 7 9 18 56 3 7 8 81 1130
2017 Library services 0 9 20 18 45 0 9 10 68 11
2017 Administration and operations 1 7 11 19 52 2 8 9 78 292
2017 Human resources 5 8 8 13 55 2 9 14 77 128
2017 Financial management 1 3 11 22 49 6 8 5 82 90
2017 Real property 0 12 8 32 44 0 4 13 79 23
2017 Materiel management 0 0 27 31 42 0 0 0 73 12
2017 Information management 5 11 14 10 55 3 2 16 69 65
2017 Information technology 5 8 14 14 45 5 8 16 68 133
2017 Internal audit 0 21 10 30 30 0 9 23 66 10
2017 Evaluation 0 6 7 27 53 0 7 7 86 30
2017 Data sciences 2 6 18 19 47 3 5 9 72 110
2017 Policy 4 7 12 16 53 3 5 11 75 298
2017 Project management 3 5 8 24 50 4 5 9 82 108
2017 Other services to the public 1 17 10 9 57 0 6 19 70 78
2017 None of the above 2 7 10 16 55 3 7 9 80 201
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