2017 Public Service Employee Survey Results by Theme for Environment and Climate Change Canada by Question 102. What is your current employee status?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 34 46 10 7 4 0 0 80 10 3974
2017 Term 38 42 11 5 3 0 0 81 8 276
2017 Casual 37 48 10 4 1 0 0 85 5 95
2017 Student 40 44 7 6 2 0 0 85 8 209
2014 Indeterminate (permanent) 30 47 11 9 4 0 0 76 13 4240
2014 Term 42 44 9 5 0 0 0 86 6 170
2014 Casual 37 39 15 7 0 0 2 77 7 60
2014 Student 31 48 9 9 1 1 0 80 10 164
2011 Indeterminate (permanent) 31 44 11 8 5 0 0 75 13 4136
2011 Term 40 44 7 6 3 1 0 84 9 126
2011 Casual 8 64 14 13 0 0 0 72 13 13
2011 Student 26 53 14 3 2 1 0 81 5 99
2008 Indeterminate (permanent) 33 44 11 8 4 0 0 76 13 3630
2008 Term 36 49 4 9 2 0 0 85 11 252
2008 Casual 33 39 16 10 2 0 0 72 12 102
2008 Student 37 41 9 11 3 0 0 78 13 80

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 28 41 14 10 7 0 0 69 17 3966
2017 Term 35 39 13 7 5 0 0 74 13 273
2017 Casual 46 39 11 3 0 1 0 86 3 95
2017 Student 45 39 9 5 1 0 0 85 6 209

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 51 37 8 3 1 0 0 89 4 3963
2017 Term 48 36 11 4 1 0 0 85 5 275
2017 Casual 53 42 3 2 0 0 0 94 2 95
2017 Student 52 32 10 5 1 0 0 84 6 207
2014 Indeterminate (permanent) 56 33 8 3 1 0 0 88 4 4239
2014 Term 65 29 5 2 0 0 0 93 2 170
2014 Casual 64 27 5 2 0 0 2 93 2 60
2014 Student 53 36 7 3 1 1 0 89 4 164
2011 Indeterminate (permanent) 52 35 8 3 1 0 0 88 4 4133
2011 Term 61 31 6 1 1 1 0 93 2 126
2011 Casual 34 45 21 0 0 0 0 79 0 13
2011 Student 49 34 13 4 0 0 0 83 4 99

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 40 42 10 6 2 0 0 82 8 3963
2017 Term 45 41 9 4 2 0 0 86 5 275
2017 Casual 53 40 4 2 1 0 0 93 3 95
2017 Student 49 35 8 5 2 0 0 85 7 207
2014 Indeterminate (permanent) 38 43 11 6 2 0 0 81 8 4239
2014 Term 55 31 13 1 0 0 0 86 2 170
2014 Casual 43 45 8 4 0 0 0 89 4 60
2014 Student 42 42 7 7 2 0 0 84 9 163
2011 Indeterminate (permanent) 37 44 10 6 3 0 0 82 9 4136
2011 Term 51 38 8 2 2 1 0 89 3 126
2011 Casual 24 49 14 13 0 0 0 73 13 13
2011 Student 44 42 10 4 0 0 0 86 4 99
2008 Indeterminate (permanent) 39 44 8 6 2 0 0 83 8 3640
2008 Term 50 38 6 5 1 0 0 88 6 253
2008 Casual 41 41 16 0 1 1 0 83 1 102
2008 Student 39 43 4 12 1 0 0 82 13 80

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 31 38 17 8 5 1 0 70 13 3968
2017 Term 41 41 10 5 3 1 0 82 8 276
2017 Casual 63 25 5 5 1 1 0 89 6 95
2017 Student 61 27 6 3 1 2 0 90 4 208
2014 Indeterminate (permanent) 25 38 19 12 5 1 0 64 18 4240
2014 Term 48 33 9 8 1 1 0 81 9 170
2014 Casual 44 46 3 5 0 2 0 92 5 60
2014 Student 51 37 7 3 1 1 1 90 3 164
2011 Indeterminate (permanent) 18 33 22 16 10 1 0 52 26 4128
2011 Term 24 35 21 14 4 2 0 60 18 126
2011 Casual 17 45 24 8 6 0 0 62 14 13
2011 Student 48 33 16 2 0 2 0 82 2 98

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 29 41 15 10 4 0 0 70 14 3964
2017 Term 38 42 10 7 3 0 0 81 9 274
2017 Casual 62 27 7 4 0 1 0 89 4 95
2017 Student 61 28 6 3 1 1 0 90 4 207
2014 Indeterminate (permanent) 24 39 18 13 5 0 0 63 19 4238
2014 Term 47 27 13 10 2 0 0 75 12 170
2014 Casual 45 43 8 5 0 0 0 87 5 60
2014 Student 52 37 8 3 0 0 1 89 3 164
2011 Indeterminate (permanent) 17 35 20 17 10 0 0 53 27 4125
2011 Term 25 35 17 17 5 1 0 61 22 126
2011 Casual 17 46 16 16 6 0 0 63 21 13
2011 Student 44 41 9 4 1 1 0 86 5 98
2008 Indeterminate (permanent) 17 39 18 17 9 0 0 56 26 3642
2008 Term 32 41 14 8 4 1 0 73 13 253
2008 Casual 35 40 20 5 0 0 0 75 5 103
2008 Student 38 43 3 13 1 0 1 82 15 80

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 32 29 18 10 6 4 1 64 17 3964
2017 Term 38 26 21 6 3 5 1 68 10 275
2017 Casual 54 21 12 7 0 4 1 79 8 95
2017 Student 39 22 16 7 4 8 3 70 12 208
2014 Indeterminate (permanent) 28 29 19 12 7 5 1 60 20 4238
2014 Term 38 27 19 9 2 4 1 69 11 170
2014 Casual 36 17 18 22 0 2 5 57 23 60
2014 Student 32 20 20 8 2 12 5 64 12 164
2011 Indeterminate (permanent) 26 27 19 13 9 5 1 57 24 4129
2011 Term 31 35 12 9 4 5 3 72 15 126
2011 Casual 16 31 22 7 0 0 25 62 9 13
2011 Student 37 25 19 5 3 6 6 70 9 97
2008 Indeterminate (permanent) 22 32 18 14 8 5 1 57 24 3638
2008 Term 31 35 12 11 5 6 0 70 17 253
2008 Casual 29 26 15 11 5 10 5 64 18 103
2008 Student 31 23 12 15 4 7 8 63 22 80
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 45 34 9 6 4 2 0 80 10 3972
2017 Term 50 33 8 5 2 2 0 85 7 275
2017 Casual 60 30 5 1 0 4 0 94 1 95
2017 Student 68 20 4 4 2 2 0 89 6 209
2014 Indeterminate (permanent) 43 33 12 6 4 2 1 78 10 4237
2014 Term 54 32 6 5 1 1 1 87 6 170
2014 Casual 64 24 3 5 0 1 2 91 6 60
2014 Student 70 17 4 3 1 5 0 92 4 163
2011 Indeterminate (permanent) 38 35 12 8 4 2 1 74 13 4134
2011 Term 38 40 9 7 3 1 1 80 11 126
2011 Casual 56 7 23 9 6 0 0 62 15 13
2011 Student 63 25 5 4 1 1 1 89 5 99
2008 Indeterminate (permanent) 36 33 12 9 7 2 1 71 16 3635
2008 Term 47 30 10 9 3 1 0 78 11 252
2008 Casual 50 26 15 4 0 4 0 80 5 103
2008 Student 54 30 10 3 3 1 0 84 6 80

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 42 36 9 8 4 1 0 78 13 3969
2017 Term 49 31 9 6 3 1 1 81 9 275
2017 Casual 61 28 4 5 1 1 0 90 6 95
2017 Student 61 25 6 3 1 2 0 89 5 209
2014 Indeterminate (permanent) 39 36 11 9 5 1 0 76 13 4241
2014 Term 52 30 7 7 2 0 1 83 10 170
2014 Casual 66 24 3 3 0 0 3 93 4 60
2014 Student 62 22 8 3 2 3 0 87 5 163
2011 Indeterminate (permanent) 35 37 11 11 6 0 0 72 17 4133
2011 Term 39 35 7 10 7 1 1 75 18 126
2011 Casual 47 31 7 9 6 0 0 78 15 13
2011 Student 56 30 7 4 1 1 0 88 5 99
2008 Indeterminate (permanent) 31 37 11 12 9 1 0 68 20 3638
2008 Term 42 33 7 11 6 0 0 76 18 253
2008 Casual 47 24 12 9 2 2 3 75 12 103
2008 Student 51 23 21 3 2 0 0 74 5 80

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 51 28 9 7 4 0 0 80 11 3966
2017 Term 55 27 9 6 2 1 0 83 8 275
2017 Casual 78 14 5 2 0 1 0 93 2 95
2017 Student 68 21 5 4 2 0 0 89 6 207
2014 Indeterminate (permanent) 46 31 11 7 5 0 0 77 12 4238
2014 Term 60 26 7 4 2 0 0 86 7 170
2014 Casual 65 22 9 5 0 0 0 87 5 60
2014 Student 66 23 5 3 2 1 1 90 5 164

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 24 35 17 9 6 9 0 65 16 3973
2017 Term 45 27 11 3 4 10 0 81 7 276
2017 Casual 52 22 8 2 3 12 1 86 6 95
2017 Student 56 21 4 0 0 16 2 94 1 208
2014 Indeterminate (permanent) 23 35 17 9 6 10 0 65 17 4237
2014 Term 47 22 12 4 2 13 0 79 7 170
2014 Casual 49 23 4 5 0 17 2 89 7 60
2014 Student 56 17 6 2 1 18 1 90 3 164
2011 Indeterminate (permanent) 18 31 21 12 9 9 0 54 23 4127
2011 Term 25 34 16 9 5 9 1 66 16 126
2011 Casual 7 44 23 17 9 0 0 51 26 13
2011 Student 38 34 11 4 1 10 2 82 6 99

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 34 20 15 10 3 0 54 25 3970
2017 Term 33 37 13 8 4 5 0 74 13 276
2017 Casual 44 31 9 5 2 9 1 82 8 95
2017 Student 53 21 6 2 1 14 2 89 4 208
2014 Indeterminate (permanent) 17 34 21 16 10 3 0 52 27 4237
2014 Term 37 32 15 7 2 6 1 73 10 170
2014 Casual 39 29 8 13 0 10 2 77 14 60
2014 Student 50 26 12 3 0 9 1 84 3 164
2011 Indeterminate (permanent) 12 26 23 19 17 3 0 39 37 4130
2011 Term 13 36 19 20 7 6 0 52 28 126
2011 Casual 15 21 24 15 17 7 0 39 34 13
2011 Student 36 34 10 4 2 8 6 82 6 99
2008 Indeterminate (permanent) 13 27 20 19 18 3 0 41 38 3645
2008 Term 29 26 24 11 5 4 1 58 16 253
2008 Casual 28 29 17 6 5 11 4 67 13 103
2008 Student 28 35 21 3 1 9 4 71 5 80

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 29 23 19 13 5 0 43 33 3967
2017 Term 22 33 18 14 6 7 0 59 21 276
2017 Casual 39 27 10 5 3 16 1 79 9 95
2017 Student 39 23 8 1 4 21 4 82 7 207
2014 Indeterminate (permanent) 10 27 24 20 14 6 0 39 35 4237
2014 Term 28 24 18 13 6 10 1 58 22 170
2014 Casual 22 37 12 9 2 17 2 72 14 60
2014 Student 31 28 13 6 1 20 1 75 9 163
2011 Indeterminate (permanent) 6 24 22 26 17 6 0 32 45 4124
2011 Term 6 27 24 29 11 4 0 34 42 126
2011 Casual 7 24 32 22 8 7 0 33 33 13
2011 Student 21 39 13 10 2 15 0 70 14 98
2008 Indeterminate (permanent) 5 22 19 26 22 5 0 29 50 3637
2008 Term 16 28 18 23 8 6 1 47 33 252
2008 Casual 18 22 26 7 7 17 3 50 18 103
2008 Student 19 24 21 9 3 22 1 56 16 80

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 16 30 20 16 13 6 0 48 31 3973
2017 Term 28 31 13 11 8 8 0 64 21 276
2017 Casual 37 29 13 5 4 10 1 74 11 95
2017 Student 45 20 9 3 3 17 3 81 8 208
2014 Indeterminate (permanent) 13 28 21 16 15 8 0 44 34 4237
2014 Term 27 25 20 11 5 11 1 59 19 170
2014 Casual 26 33 7 14 3 15 2 71 21 60
2014 Student 34 30 10 7 1 17 1 78 10 164
2011 Indeterminate (permanent) 9 24 21 20 18 9 0 36 42 4126
2011 Term 11 21 21 20 18 9 0 35 42 126
2011 Casual 7 32 15 38 8 0 0 39 46 13
2011 Student 21 38 14 11 2 14 0 69 15 98
2008 Indeterminate (permanent) 7 24 20 21 18 10 0 35 43 3639
2008 Term 19 27 16 16 6 15 0 55 26 252
2008 Casual 19 34 15 13 5 12 2 61 21 103
2008 Student 23 18 30 6 2 21 1 53 10 80

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 12 32 20 20 13 3 0 46 33 3969
2017 Term 22 36 14 15 8 4 0 61 24 275
2017 Casual 36 27 9 9 5 13 1 74 16 93
2017 Student 38 23 8 3 3 21 4 82 8 206
2014 Indeterminate (permanent) 10 33 20 20 13 3 0 45 34 4234
2014 Term 27 27 25 10 6 5 0 57 17 170
2014 Casual 31 30 15 7 2 14 2 71 10 59
2014 Student 33 30 12 8 0 16 2 77 10 164
2011 Indeterminate (permanent) 8 29 19 24 18 3 0 37 43 4122
2011 Term 11 30 19 24 14 2 0 41 39 126
2011 Casual 0 40 14 31 8 7 0 43 42 13
2011 Student 25 31 19 8 4 11 2 65 13 98
2008 Indeterminate (permanent) 9 30 19 24 16 2 0 40 41 3642
2008 Term 20 34 16 18 8 4 0 56 27 253
2008 Casual 27 38 16 11 4 5 0 68 16 102
2008 Student 20 31 26 10 1 10 3 58 12 80
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 25 39 15 13 8 0 0 64 21 3970
2017 Term 39 33 13 7 6 1 1 73 14 276
2017 Casual 40 42 11 4 0 3 0 85 4 95
2017 Student 49 34 10 5 1 0 1 84 6 208
2014 Indeterminate (permanent) 21 39 17 15 8 0 0 60 23 4240
2014 Term 37 40 13 8 2 0 1 77 9 170
2014 Casual 50 33 10 5 2 0 0 83 7 60
2014 Student 44 37 8 6 2 2 1 83 9 164
2011 Indeterminate (permanent) 20 37 17 16 10 0 0 57 25 4137
2011 Term 29 37 20 9 5 1 0 66 14 126
2011 Casual 23 55 7 9 6 0 0 79 15 13
2011 Student 42 44 9 2 1 2 0 87 3 99

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 44 12 10 5 0 0 74 15 3971
2017 Term 34 41 11 11 2 1 0 76 13 276
2017 Casual 42 38 6 12 1 0 0 81 13 94
2017 Student 41 36 14 6 2 0 1 77 8 209

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 10 22 20 16 10 17 4 42 34 3970
2017 Term 14 16 13 11 11 28 8 47 34 275
2017 Casual 23 21 10 9 2 27 8 67 17 95
2017 Student 26 14 7 6 1 39 6 74 12 208
2014 Indeterminate (permanent) 10 23 18 17 11 17 4 42 35 4237
2014 Term 17 18 18 9 7 26 5 50 23 170
2014 Casual 12 22 15 9 5 32 5 53 23 60
2014 Student 19 15 10 3 3 38 12 68 12 164

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 39 37 11 8 4 1 0 77 13 3974
2017 Term 43 32 9 8 4 1 2 78 13 275
2017 Casual 44 46 4 3 1 1 1 92 4 95
2017 Student 52 29 7 8 2 0 1 83 10 208
2014 Indeterminate (permanent) 36 38 11 9 5 1 0 75 14 4240
2014 Term 49 28 12 6 3 1 0 79 9 170
2014 Casual 56 30 5 4 0 2 4 91 4 60
2014 Student 55 31 4 4 3 2 0 88 7 163
2011 Indeterminate (permanent) 32 38 13 10 6 0 0 71 16 4131
2011 Term 38 40 9 9 3 1 1 79 12 126
2011 Casual 39 38 9 9 6 0 0 77 15 13
2011 Student 47 35 7 6 3 1 1 84 9 99
2008 Indeterminate (permanent) 25 38 13 12 10 1 1 64 22 3639
2008 Term 39 32 12 9 6 0 0 72 16 253
2008 Casual 34 28 16 14 5 0 3 64 19 103
2008 Student 47 27 8 16 3 0 0 73 18 80

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 19 33 18 10 5 5 10 61 18 1331
2017 Term 8 49 9 14 0 14 7 71 18 14
2014 Indeterminate (permanent) 21 32 17 10 5 5 11 63 17 1327

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 35 38 11 10 5 1 1 74 15 3970
2017 Term 45 34 11 5 3 2 0 80 8 276
2017 Casual 58 31 3 3 2 2 1 91 5 95
2017 Student 59 24 4 3 1 7 3 91 4 209
2014 Indeterminate (permanent) 34 42 10 9 3 1 1 78 12 4238
2014 Term 52 33 6 8 0 1 0 86 8 170
2014 Casual 40 39 5 8 0 3 4 85 9 60
2014 Student 53 27 3 4 0 11 3 92 5 164
2011 Indeterminate (permanent) 31 40 11 10 5 2 1 73 15 4135
2011 Term 33 44 7 8 6 2 0 78 15 126
2011 Casual 39 44 7 9 0 0 0 84 9 13
2011 Student 48 34 4 6 1 4 4 89 7 99
2008 Indeterminate (permanent) 31 39 12 10 6 2 1 71 16 3643
2008 Term 38 42 6 9 2 2 0 82 12 252
2008 Casual 37 25 19 8 3 6 2 68 12 103
2008 Student 43 38 7 4 0 6 3 88 4 80

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 29 32 13 10 7 8 1 67 19 3971
2017 Term 35 27 10 11 5 11 1 71 18 276
2017 Casual 41 19 7 4 1 27 2 84 7 94
2017 Student 40 14 5 3 1 30 6 86 7 208
2014 Indeterminate (permanent) 31 31 14 10 6 7 1 68 17 4239
2014 Term 45 23 10 8 4 10 0 76 13 170
2014 Casual 26 30 9 6 3 22 4 76 13 60
2014 Student 43 16 4 1 1 30 5 90 4 164
2011 Indeterminate (permanent) 30 31 13 10 7 7 1 67 19 4134
2011 Term 31 32 11 12 7 6 2 68 20 126
2011 Casual 31 15 16 13 9 16 0 55 26 13
2011 Student 38 22 6 3 2 23 7 85 7 99
2008 Indeterminate (permanent) 31 30 13 11 8 6 1 66 20 3642
2008 Term 38 31 9 8 4 9 0 76 14 252
2008 Casual 29 27 14 8 5 15 2 67 16 103
2008 Student 30 27 3 5 1 24 10 86 9 80

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 29 42 12 12 5 0 0 71 17 3974
2017 Term 29 42 14 10 3 0 1 72 14 276
2017 Casual 31 47 7 11 2 0 1 80 13 95
2017 Student 47 36 10 5 1 0 1 84 6 209
2014 Indeterminate (permanent) 27 42 12 13 5 0 0 70 18 4241
2014 Term 33 43 12 6 4 1 1 77 11 170
2014 Casual 27 40 13 11 4 0 5 71 16 60
2014 Student 42 35 10 12 1 0 0 77 13 163
2011 Indeterminate (permanent) 23 44 14 13 6 0 1 68 19 4133
2011 Term 32 39 11 9 6 1 3 74 15 126
2011 Casual 7 48 21 16 0 0 9 60 18 13
2011 Student 34 35 14 10 2 0 5 72 13 98
2008 Indeterminate (permanent) 22 41 16 14 7 0 1 63 21 3642
2008 Term 26 36 16 15 6 0 1 63 21 253
2008 Casual 21 26 13 19 9 1 11 53 32 103
2008 Student 26 28 24 11 1 1 9 61 13 80

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 46 39 7 5 2 0 0 86 7 3970
2017 Term 47 36 9 6 2 0 0 83 8 276
2017 Casual 53 32 4 7 2 0 1 86 10 95
2017 Student 38 44 10 5 2 0 0 83 7 209
2014 Indeterminate (permanent) 43 41 9 6 2 0 0 83 8 4240
2014 Term 47 40 9 4 0 0 0 87 5 170
2014 Casual 39 36 19 4 0 0 2 77 4 60
2014 Student 33 48 8 8 2 0 0 81 11 164
2011 Indeterminate (permanent) 45 38 8 6 3 0 0 83 10 4135
2011 Term 53 37 5 1 2 1 0 91 4 126
2011 Casual 16 55 21 0 7 0 0 72 7 13
2011 Student 38 43 12 3 3 1 0 82 6 99
2008 Indeterminate (permanent) 42 42 8 6 2 0 0 83 8 3638
2008 Term 47 38 8 5 2 0 0 85 7 253
2008 Casual 30 45 16 5 4 0 0 75 9 103
2008 Student 32 40 24 3 0 0 2 73 3 80

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 50 37 6 5 2 0 0 87 7 3966
2017 Term 50 33 8 7 2 0 0 83 9 276
2017 Casual 57 32 5 6 0 0 0 88 6 95
2017 Student 42 42 9 6 1 0 0 84 7 209
2014 Indeterminate (permanent) 46 39 6 6 2 0 0 86 8 4241
2014 Term 53 35 7 4 1 0 0 89 4 170
2014 Casual 36 35 13 10 4 0 2 72 15 60
2014 Student 36 47 8 9 1 0 0 83 10 164
2011 Indeterminate (permanent) 45 41 6 5 2 0 0 87 7 4134
2011 Term 50 41 5 2 1 1 0 91 3 126
2011 Casual 31 53 7 9 0 0 0 84 9 13
2011 Student 40 42 12 3 2 0 1 83 5 98
2008 Indeterminate (permanent) 44 44 5 5 2 0 0 88 7 3645
2008 Term 47 37 7 7 2 0 0 84 9 252
2008 Casual 32 46 8 11 3 0 0 78 14 103
2008 Student 20 68 9 3 0 0 0 88 3 80

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 19 38 16 16 9 2 0 58 25 3967
2017 Term 32 37 11 10 4 6 0 73 15 276
2017 Casual 35 30 10 7 2 12 6 78 10 95
2017 Student 43 28 8 1 1 14 4 87 3 207
2014 Indeterminate (permanent) 19 35 18 16 10 2 0 56 26 4239
2014 Term 33 27 17 11 5 7 1 65 17 170
2014 Casual 25 33 7 7 3 20 4 78 13 59
2014 Student 28 33 6 8 2 16 7 79 12 163
2011 Indeterminate (permanent) 16 35 19 17 12 1 0 51 29 4133
2011 Term 21 34 18 16 7 2 1 57 24 126
2011 Casual 8 39 21 7 0 8 16 63 10 13
2011 Student 22 27 18 9 0 14 11 64 12 98
2008 Indeterminate (permanent) 13 34 19 18 14 2 0 48 32 3643
2008 Term 15 33 19 18 10 4 2 51 29 253
2008 Casual 25 26 20 8 7 10 4 59 18 103
2008 Student 18 29 26 9 2 9 6 56 13 80

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 17 29 15 18 18 2 1 48 37 3966
2017 Term 20 28 16 12 16 6 2 52 30 274
2017 Casual 25 24 12 9 6 4 19 65 20 95
2017 Student 25 22 9 4 3 13 24 75 11 208
2014 Indeterminate (permanent) 15 28 15 18 19 2 1 45 39 4239
2014 Term 17 28 16 14 15 7 3 50 32 170
2014 Casual 9 29 7 8 19 10 18 53 37 60
2014 Student 19 18 11 4 6 13 28 63 18 163
2011 Indeterminate (permanent) 12 26 16 22 22 2 1 39 44 4134
2011 Term 15 22 20 19 20 4 1 39 40 126
2011 Casual 7 7 16 16 38 0 16 17 64 13
2011 Student 14 18 19 13 4 6 26 48 25 98
2008 Indeterminate (permanent) 15 32 13 18 19 1 1 48 38 3637
2008 Term 18 38 10 16 13 3 1 59 30 252
2008 Casual 19 32 14 12 6 6 10 61 22 103
2008 Student 19 26 16 0 5 10 23 68 7 80

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 29 45 11 10 5 0 0 74 15 3961
2017 Term 32 39 12 9 5 2 0 73 15 275
2017 Casual 39 47 11 2 1 0 0 86 3 94
2017 Student 44 31 13 8 2 1 1 77 10 207
2014 Indeterminate (permanent) 22 44 14 13 7 0 0 67 20 4242
2014 Term 30 43 15 10 2 0 1 73 12 170
2014 Casual 26 55 10 6 0 2 2 84 6 60
2014 Student 35 37 12 9 5 1 1 74 14 163
2011 Indeterminate (permanent) 23 45 14 11 7 0 0 68 18 4131
2011 Term 28 45 9 10 7 1 1 74 17 126
2011 Casual 17 31 36 9 0 7 0 52 10 13
2011 Student 37 39 16 4 1 0 4 79 5 99

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 37 14 10 5 0 0 71 15 3963
2017 Term 40 37 9 10 4 0 1 77 14 275
2017 Casual 47 38 8 4 0 1 3 88 4 95
2017 Student 50 26 15 7 2 0 0 76 9 207
2014 Indeterminate (permanent) 30 37 14 11 7 0 0 67 18 4241
2014 Term 48 30 15 5 2 0 0 78 6 170
2014 Casual 38 47 9 6 0 0 0 85 6 59
2014 Student 44 35 14 3 3 1 0 79 6 163

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 28 39 16 11 5 0 1 67 17 3961
2017 Term 35 37 16 8 3 0 1 73 11 275
2017 Casual 49 37 10 2 0 1 2 88 2 95
2017 Student 45 36 13 1 1 1 2 84 3 207
2014 Indeterminate (permanent) 26 40 16 11 6 0 0 67 17 4238
2014 Term 46 32 14 6 1 1 1 79 7 170
2014 Casual 37 42 13 5 0 1 2 81 5 60
2014 Student 41 42 8 3 2 1 2 86 5 163
2011 Indeterminate (permanent) 29 42 14 10 4 1 1 72 14 4130
2011 Term 31 51 13 2 1 2 0 83 3 126
2011 Casual 31 39 9 15 0 0 7 75 16 13
2011 Student 39 52 7 0 1 1 0 91 1 99

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 16 42 22 12 5 3 0 60 17 3968
2017 Term 25 37 18 8 4 8 0 67 13 274
2017 Casual 38 38 10 7 1 5 1 81 8 95
2017 Student 35 31 14 5 2 8 3 75 9 208

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 42 35 11 8 4 0 0 77 12 3966
2017 Term 48 35 11 4 2 1 0 83 6 276
2017 Casual 61 27 6 1 2 1 2 91 3 95
2017 Student 56 27 9 1 1 2 4 88 3 209
2014 Indeterminate (permanent) 38 34 12 9 5 0 1 73 15 4239
2014 Term 55 24 12 4 3 1 1 81 7 169
2014 Casual 61 24 8 3 0 3 0 88 4 60
2014 Student 50 22 15 3 3 3 3 76 7 164
2011 Indeterminate (permanent) 35 39 11 9 5 0 1 74 14 4134
2011 Term 39 40 12 3 2 2 1 81 6 126
2011 Casual 48 22 7 15 0 0 9 77 16 13
2011 Student 41 35 14 3 0 2 4 81 3 99

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 27 23 10 14 13 2 10 58 31 3966
2017 Term 34 24 11 8 8 5 11 68 19 276
2017 Casual 29 18 16 5 3 6 23 66 12 95
2017 Student 28 17 15 3 7 4 27 64 14 209
2014 Indeterminate (permanent) 27 23 11 14 14 2 10 57 31 4239
2014 Term 31 18 14 12 5 10 11 61 22 170
2014 Casual 24 15 17 8 9 4 23 55 22 60
2014 Student 22 15 8 7 9 10 30 61 27 164
2011 Indeterminate (permanent) 22 24 9 15 20 2 9 51 38 4136
2011 Term 23 18 8 19 21 4 7 46 45 126
2011 Casual 8 23 14 17 6 0 31 46 33 13
2011 Student 21 13 16 7 4 2 38 57 18 99
2008 Indeterminate (permanent) 25 23 9 16 17 2 8 53 37 3636
2008 Term 28 20 13 18 8 4 10 55 30 253
2008 Casual 27 20 14 11 5 7 16 61 20 101
2008 Student 18 13 17 14 9 1 28 44 32 80

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 37 19 8 6 0 1 67 14 3976
2017 Term 43 40 12 2 1 0 1 85 3 276
2017 Casual 57 34 7 0 0 0 2 92 0 95
2017 Student 63 30 4 0 0 1 1 95 0 209
2014 Indeterminate (permanent) 29 37 19 9 6 0 1 66 15 4239
2014 Term 41 41 13 3 1 1 1 83 4 170
2014 Casual 58 30 11 1 0 0 0 88 1 60
2014 Student 63 27 8 2 1 0 0 90 2 164
2011 Indeterminate (permanent) 27 36 20 10 6 0 1 63 16 4138
2011 Term 24 45 21 1 6 1 1 70 8 126
2011 Casual 62 24 9 6 0 0 0 85 6 13
2011 Student 58 31 8 1 1 0 0 89 3 99
2008 Indeterminate (permanent) 20 34 23 13 9 0 0 55 22 3641
2008 Term 35 39 17 4 4 0 0 74 8 251
2008 Casual 48 35 8 7 1 1 0 84 8 103
2008 Student 56 26 12 4 0 0 2 83 4 80

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 52 27 7 5 4 3 3 83 10 3968
2017 Term 57 20 6 4 3 6 5 86 8 276
2017 Casual 68 12 5 2 1 4 7 90 4 95
2017 Student 62 15 3 1 1 5 12 92 4 208
2014 Indeterminate (permanent) 48 27 8 5 4 3 5 81 10 4238
2014 Term 59 18 6 3 3 4 6 85 7 170
2014 Casual 62 17 0 0 0 5 16 100 0 60
2014 Student 65 15 2 2 3 4 9 92 5 164
2011 Indeterminate (permanent) 42 30 9 7 6 2 3 76 14 4131
2011 Term 52 25 7 6 6 2 2 81 12 126
2011 Casual 46 7 17 16 6 0 7 58 23 13
2011 Student 55 26 3 8 0 0 8 88 9 99

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Indeterminate (permanent) 24 43 33 3972
2017 Term 18 40 42 276
2017 Casual 39 28 33 94
2017 Student 65 9 26 208
2014 Indeterminate (permanent) 24 43 33 4239
2014 Term 22 44 34 170
2014 Casual 51 19 30 60
2014 Student 63 10 27 163
2011 Indeterminate (permanent) 25 43 32 4133
2011 Term 25 40 35 126
2011 Casual 52 23 25 13
2011 Student 65 19 15 99

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Indeterminate (permanent) 20 31 36 7 0 6 976
2017 Term 2 24 10 6 51 8 49
2017 Casual 6 0 0 3 89 3 37
2017 Student 0 2 2 1 94 0 135
2014 Indeterminate (permanent) 16 31 34 10 9999 9 1060
2014 Term 5 27 22 11 9999 35 39
2014 Casual 8 7 24 14 9999 48 30
2014 Student 0 4 4 14 9999 78 105
2011 Indeterminate (permanent) 18 24 41 9 9999 7 1037
2011 Term 3 13 25 22 9999 37 32
2011 Student 0 6 6 3 9999 85 64
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 39 42 9 6 3 0 0 82 9 3967
2017 Term 45 36 9 8 1 0 0 81 10 276
2017 Casual 49 43 5 2 0 0 0 93 2 95
2017 Student 53 34 8 4 0 0 1 88 4 207
2014 Indeterminate (permanent) 37 42 11 7 3 0 0 79 10 4238
2014 Term 48 38 8 5 0 1 0 86 6 170
2014 Casual 45 43 9 3 0 0 0 88 3 60
2014 Student 42 37 14 4 2 1 0 80 6 164
2011 Indeterminate (permanent) 32 45 12 7 4 1 0 78 10 4138
2011 Term 36 44 11 4 3 2 0 82 7 126
2011 Casual 25 61 7 0 0 7 0 92 0 13
2011 Student 33 48 11 5 1 1 0 82 6 99
2008 Indeterminate (permanent) 34 42 11 8 4 1 0 77 12 3639
2008 Term 43 38 11 5 3 0 0 82 8 253
2008 Casual 38 40 10 7 4 1 0 79 11 103
2008 Student 35 45 13 5 1 0 1 80 7 80

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 19 43 20 12 5 1 0 63 17 3963
2017 Term 21 47 13 11 5 3 0 70 17 275
2017 Casual 43 40 7 6 0 3 1 87 6 95
2017 Student 43 39 8 4 1 4 1 86 5 208
2014 Indeterminate (permanent) 17 42 20 13 6 2 0 59 20 4237
2014 Term 35 33 18 12 0 2 0 69 12 170
2014 Casual 32 41 16 5 0 5 0 78 5 60
2014 Student 35 43 11 2 1 7 1 84 4 164
2011 Indeterminate (permanent) 12 37 21 18 11 2 0 50 29 4134
2011 Term 15 38 22 16 5 3 0 55 22 126
2011 Casual 7 53 16 16 8 0 0 60 24 13
2011 Student 26 47 9 5 2 10 1 82 8 99

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 9 24 40 18 6 1 2 25 34 3949
2017 Term 8 17 33 24 13 2 3 39 26 276
2017 Casual 3 12 41 18 18 2 6 39 17 95
2017 Student 5 6 32 27 22 2 5 53 12 208
2014 Indeterminate (permanent) 9 28 39 17 5 1 1 22 38 4232
2014 Term 2 21 36 17 16 5 3 36 25 170
2014 Casual 1 20 34 18 17 1 9 39 23 60
2014 Student 2 13 29 30 17 2 7 52 16 164
2011 Indeterminate (permanent) 13 31 36 14 4 1 2 18 45 4127
2011 Term 7 22 38 24 5 2 2 30 30 126
2011 Casual 0 33 52 15 0 0 0 15 33 13
2011 Student 7 15 35 21 15 3 4 39 23 99
2008 Indeterminate (permanent) 14 35 35 12 3 1 1 15 49 3630
2008 Term 7 25 38 19 9 0 2 29 32 251
2008 Casual 5 16 39 26 8 3 2 36 23 102
2008 Student 5 16 39 21 10 5 5 34 23 80

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 10 19 32 24 10 2 3 36 30 3944
2017 Term 10 18 24 20 20 5 3 44 31 276
2017 Casual 5 9 20 19 31 9 5 60 17 95
2017 Student 2 7 9 23 39 9 9 77 11 209
2014 Indeterminate (permanent) 11 22 33 22 8 2 2 31 34 4229
2014 Term 6 18 22 22 22 5 4 49 27 170
2014 Casual 5 17 19 21 21 10 7 50 26 60
2014 Student 3 9 15 19 35 11 8 67 15 164
2011 Indeterminate (permanent) 20 28 29 14 5 2 2 20 49 4127
2011 Term 26 21 28 20 4 2 1 24 47 126
2011 Casual 9 32 29 23 7 0 0 30 41 13
2011 Student 10 10 16 18 30 8 8 56 25 99
2008 Indeterminate (permanent) 23 30 27 13 4 2 1 17 55 3636
2008 Term 13 22 31 15 12 3 4 29 37 250
2008 Casual 11 12 30 20 19 6 2 42 25 103
2008 Student 8 11 24 23 21 8 6 51 21 80

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 23 28 29 11 5 1 3 17 53 3953
2017 Term 13 25 30 14 9 3 6 25 43 276
2017 Casual 8 23 26 21 14 2 6 38 33 94
2017 Student 9 17 24 15 20 6 9 42 30 209
2014 Indeterminate (permanent) 30 29 26 10 4 1 2 14 60 4234
2014 Term 20 25 31 8 10 3 2 19 48 170
2014 Casual 23 26 21 4 14 3 9 21 55 60
2014 Student 14 17 21 11 20 8 9 38 37 164
2011 Indeterminate (permanent) 28 30 25 9 4 1 2 13 61 4126
2011 Term 14 36 26 12 8 1 4 21 52 126
2011 Casual 31 38 31 0 0 0 0 0 69 13
2011 Student 13 19 22 12 17 7 10 35 38 98
2008 Indeterminate (permanent) 34 29 22 9 3 1 2 12 65 3634
2008 Term 20 24 28 14 6 3 3 22 48 250
2008 Casual 20 25 22 12 8 7 6 23 52 102
2008 Student 11 31 19 6 15 9 8 26 50 80

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 9 19 36 24 10 1 2 35 29 3940
2017 Term 5 12 25 29 23 1 5 56 18 275
2017 Casual 2 4 20 31 33 3 6 71 7 93
2017 Student 1 3 13 22 50 3 7 80 5 206
2014 Indeterminate (permanent) 9 21 35 25 7 1 1 33 31 4216
2014 Term 4 8 29 29 24 3 4 56 14 169
2014 Casual 3 5 27 28 32 0 6 63 8 59
2014 Student 2 1 16 29 42 4 6 79 4 164
2011 Indeterminate (permanent) 12 22 35 22 7 1 2 30 35 4124
2011 Term 2 12 28 38 17 1 2 56 15 126
2011 Casual 8 25 21 31 14 0 0 46 33 13
2011 Student 1 8 8 31 38 6 7 80 11 98
2008 Indeterminate (permanent) 13 23 34 21 7 1 1 28 37 3632
2008 Term 7 10 27 30 23 1 3 55 18 250
2008 Casual 3 9 21 36 23 3 5 64 13 102
2008 Student 2 13 21 27 27 2 7 60 17 80

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 20 27 30 14 6 1 2 21 48 3952
2017 Term 9 20 22 20 18 3 8 43 32 276
2017 Casual 3 8 19 26 29 3 11 64 14 94
2017 Student 4 4 12 17 42 8 12 74 11 208
2014 Indeterminate (permanent) 22 29 27 13 6 1 2 19 53 4228
2014 Term 9 22 25 16 20 3 6 39 34 170
2014 Casual 3 10 26 19 26 7 10 54 15 60
2014 Student 3 4 16 21 36 9 10 71 10 163
2011 Indeterminate (permanent) 26 29 27 11 4 1 3 15 57 4131
2011 Term 13 24 35 12 10 1 5 23 40 126
2011 Casual 8 39 16 14 16 7 0 32 51 13
2011 Student 7 9 14 25 30 7 9 65 18 98
2008 Indeterminate (permanent) 23 28 28 13 5 1 2 18 53 3632
2008 Term 11 18 26 21 17 1 4 41 31 250
2008 Casual 7 12 19 27 23 4 7 57 22 102
2008 Student 4 7 22 26 21 7 14 59 13 79

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 18 29 23 12 2 4 38 31 3950
2017 Term 12 15 20 18 22 5 8 45 32 276
2017 Casual 8 8 17 17 24 13 12 54 23 94
2017 Student 2 4 10 14 40 15 15 76 9 208
2014 Indeterminate (permanent) 8 16 30 29 12 2 3 43 25 4229
2014 Term 6 15 19 20 21 9 11 50 26 170
2014 Casual 3 14 26 10 20 14 12 42 23 60
2014 Student 4 3 13 16 33 19 12 70 10 164
2011 Indeterminate (permanent) 10 18 28 24 12 2 5 39 31 4124
2011 Term 10 18 27 24 12 3 6 40 30 125
2011 Casual 7 24 16 24 7 16 6 40 40 13
2011 Student 4 7 14 20 28 14 13 65 16 98
2008 Indeterminate (permanent) 16 24 28 18 8 2 4 28 43 3637
2008 Term 8 17 26 18 17 7 7 41 29 250
2008 Casual 12 17 14 19 16 11 12 45 37 102
2008 Student 8 9 24 22 11 10 17 44 23 80

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 21 26 31 11 5 2 3 17 50 3956
2017 Term 12 20 27 17 15 4 6 34 36 275
2017 Casual 8 10 27 21 16 10 7 46 21 94
2017 Student 9 9 14 19 26 12 11 57 24 208
2014 Indeterminate (permanent) 22 27 31 12 5 2 2 17 50 4233
2014 Term 11 20 31 13 13 6 7 29 35 170
2014 Casual 9 13 28 13 19 8 9 39 27 60
2014 Student 10 9 23 16 25 11 7 49 23 163

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 44 32 9 9 6 0 0 76 14 3971
2017 Term 48 25 10 10 5 1 0 74 16 276
2017 Casual 63 28 2 5 2 0 0 91 7 95
2017 Student 60 23 6 6 1 2 1 86 8 208
2014 Indeterminate (permanent) 44 33 9 9 5 1 0 77 14 4240
2014 Term 54 28 6 7 3 2 0 84 10 170
2014 Casual 66 17 6 5 5 0 0 83 11 60
2014 Student 61 26 4 5 1 4 1 90 6 164

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 48 36 7 6 3 0 0 84 9 3972
2017 Term 55 32 5 6 2 0 0 88 8 276
2017 Casual 77 18 1 1 3 0 0 95 4 94
2017 Student 73 21 2 1 1 0 1 96 2 208
2014 Indeterminate (permanent) 46 39 8 5 2 0 0 85 7 4235
2014 Term 67 23 6 2 2 0 0 90 4 170
2014 Casual 60 28 4 7 2 0 0 88 8 60
2014 Student 76 20 1 1 1 1 1 98 1 164

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 32 39 16 5 3 6 1 76 8 3969
2017 Term 39 36 13 2 1 8 1 83 3 275
2017 Casual 58 24 5 3 1 8 1 90 4 95
2017 Student 51 23 10 2 1 12 1 85 4 207
2014 Indeterminate (permanent) 37 37 15 3 2 7 0 79 5 4235
2014 Term 53 27 11 3 0 5 1 85 3 170
2014 Casual 47 30 8 0 2 13 0 88 2 60
2014 Student 61 23 7 1 1 6 1 90 3 164

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 44 12 5 2 3 0 80 8 3966
2017 Term 47 36 10 2 1 3 0 86 4 275
2017 Casual 58 30 6 2 1 3 0 91 3 95
2017 Student 65 25 5 3 0 1 1 92 3 208
2014 Indeterminate (permanent) 36 41 13 5 2 3 0 80 7 4236
2014 Term 54 36 6 1 0 2 0 92 1 170
2014 Casual 52 39 1 2 0 6 0 97 2 60
2014 Student 63 30 1 1 1 2 1 96 3 164
2011 Indeterminate (permanent) 23 42 18 8 4 4 0 69 12 4127
2011 Term 27 44 16 6 3 4 0 74 9 124
2011 Casual 24 45 9 14 9 0 0 69 23 13
2011 Student 50 35 8 2 0 6 0 89 2 98

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 40 41 10 5 3 0 0 82 8 3971
2017 Term 56 33 5 5 1 0 0 89 6 276
2017 Casual 71 23 5 1 0 0 0 94 1 95
2017 Student 78 18 1 1 0 1 0 98 1 207
2014 Indeterminate (permanent) 42 40 11 5 3 0 0 82 7 4234
2014 Term 64 24 9 2 0 1 0 89 2 170
2014 Casual 66 24 5 2 2 2 0 92 3 59
2014 Student 75 22 1 1 1 1 1 98 1 164
2011 Indeterminate (permanent) 29 42 16 8 5 1 0 72 13 4127
2011 Term 28 53 12 3 3 1 0 82 7 126
2011 Casual 31 37 9 23 0 0 0 69 23 13
2011 Student 67 24 7 0 1 1 0 92 1 98
2008 Indeterminate (permanent) 26 40 17 10 5 1 0 67 16 3641
2008 Term 45 39 10 3 2 0 0 84 5 253
2008 Casual 52 34 6 5 1 1 1 88 6 103
2008 Student 57 30 11 0 0 0 1 88 0 80

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 26 33 15 10 6 5 4 66 18 3970
2017 Term 39 24 9 9 5 9 5 74 16 276
2017 Casual 45 18 10 3 3 14 6 80 7 95
2017 Student 42 20 8 1 3 12 14 83 6 209
2014 Indeterminate (permanent) 30 33 14 9 6 5 4 68 16 4237
2014 Term 41 23 10 8 4 8 6 75 14 170
2014 Casual 37 34 9 2 2 5 11 85 4 60
2014 Student 42 18 10 2 1 13 14 83 3 164

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 38 44 11 3 1 2 0 84 4 3953
2017 Term 47 35 9 3 1 4 0 87 4 275
2017 Casual 58 32 5 1 1 2 1 92 2 95
2017 Student 53 30 6 2 0 6 2 91 3 208
2014 Indeterminate (permanent) 40 42 10 4 2 3 0 85 5 4236
2014 Term 54 29 6 3 1 5 1 88 5 170
2014 Casual 44 31 15 3 0 7 0 81 3 60
2014 Student 48 30 11 1 0 8 2 87 1 164
2011 Indeterminate (permanent) 33 41 13 6 3 4 0 78 9 4132
2011 Term 35 44 11 5 2 2 0 81 7 126
2011 Casual 20 49 15 7 9 0 0 69 16 13
2011 Student 42 38 11 1 0 9 0 87 1 99

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 41 12 7 4 2 1 77 11 3962
2017 Term 40 35 9 7 4 3 1 79 12 275
2017 Casual 43 35 6 9 1 4 2 83 11 94
2017 Student 44 29 7 10 4 3 2 78 15 208
2014 Indeterminate (permanent) 39 41 9 6 2 2 1 82 8 4235
2014 Term 43 34 15 2 1 3 1 81 3 170
2014 Casual 48 37 2 3 2 6 2 93 5 60
2014 Student 38 33 10 7 1 8 2 80 9 164
2011 Indeterminate (permanent) 31 40 12 8 5 3 1 74 13 4130
2011 Term 26 45 13 5 2 6 3 78 8 126
2011 Casual 7 32 23 9 6 16 7 51 19 13
2011 Student 22 24 14 11 7 15 7 59 23 99
2008 Indeterminate (permanent) 27 37 14 11 6 3 1 67 18 3641
2008 Term 38 32 8 11 5 4 2 75 17 252
2008 Casual 30 25 14 13 6 5 6 62 22 102
2008 Student 20 19 18 26 8 7 2 43 37 80

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 20 36 22 12 5 4 1 59 18 3966
2017 Term 22 33 19 9 5 9 3 62 16 275
2017 Casual 23 32 16 7 1 19 2 69 10 95
2017 Student 30 28 11 13 3 13 2 68 19 207
2014 Indeterminate (permanent) 22 37 20 10 5 4 1 62 16 4238
2014 Term 23 27 24 6 4 13 3 60 13 170
2014 Casual 33 28 19 2 3 16 0 72 6 60
2014 Student 24 24 25 11 1 13 2 57 14 164
2011 Indeterminate (permanent) 13 34 25 13 7 6 2 51 22 4130
2011 Term 10 36 18 16 9 7 3 52 28 126
2011 Casual 7 23 49 21 0 0 0 29 21 13
2011 Student 13 27 20 10 9 16 5 52 24 99

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 17 27 17 14 12 10 3 50 30 3964
2017 Term 25 28 13 11 7 15 2 63 21 275
2017 Casual 32 33 8 3 3 10 9 82 7 95
2017 Student 37 22 6 4 2 19 9 82 9 208
2014 Indeterminate (permanent) 15 26 18 16 13 11 2 47 33 4239
2014 Term 25 24 14 14 5 14 6 60 23 170
2014 Casual 26 22 15 4 5 21 6 66 13 60
2014 Student 30 24 16 5 2 17 5 70 9 164
2011 Indeterminate (permanent) 12 22 18 18 15 13 3 41 38 4126
2011 Term 14 33 19 13 11 10 2 52 27 126
2011 Casual 7 39 14 9 6 16 9 62 19 13
2011 Student 21 25 7 8 2 20 16 73 16 99

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 48 5 12 5 0 0 78 17 3975
2017 Term 36 46 6 10 2 0 0 82 12 276
2017 Casual 39 48 5 7 1 0 0 86 8 95
2017 Student 54 38 3 4 1 0 0 92 5 209
2014 Indeterminate (permanent) 32 49 5 11 4 0 0 81 14 4241
2014 Term 36 51 5 7 1 0 0 87 9 170
2014 Casual 34 52 4 9 1 0 0 86 10 60
2014 Student 45 42 4 7 2 1 0 87 8 164
2011 Indeterminate (permanent) 32 48 5 11 3 0 0 81 15 4132
2011 Term 40 49 0 5 5 1 0 90 10 126
2011 Casual 47 44 0 9 0 0 0 91 9 13
2011 Student 45 45 4 5 1 0 0 90 6 99
2008 Indeterminate (permanent) 35 48 5 9 3 0 0 83 12 3643
2008 Term 43 45 3 5 3 0 0 88 9 253
2008 Casual 41 41 9 7 1 0 0 82 8 103
2008 Student 42 54 3 1 0 0 0 96 1 80

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 45 37 6 8 5 0 0 82 12 3969
2017 Term 43 36 7 10 2 0 0 80 13 275
2017 Casual 58 35 1 3 1 1 0 95 4 95
2017 Student 64 27 3 4 2 0 0 90 6 209
2014 Indeterminate (permanent) 46 36 6 9 4 0 0 81 13 4239
2014 Term 51 38 4 6 1 0 0 89 7 170
2014 Casual 50 34 7 3 5 0 0 85 8 60
2014 Student 63 25 4 7 1 0 0 88 8 164
2011 Indeterminate (permanent) 41 39 8 8 4 0 0 81 12 4131
2011 Term 39 51 4 3 2 1 0 91 5 126
2011 Casual 31 64 0 6 0 0 0 94 6 13
2011 Student 45 40 2 9 3 0 0 86 12 99

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 51 37 6 4 2 0 0 88 6 3961
2017 Term 51 37 7 4 0 0 0 89 5 275
2017 Casual 57 38 3 2 0 0 0 95 2 94
2017 Student 65 25 5 3 2 0 0 90 5 209
2014 Indeterminate (permanent) 49 38 6 5 1 0 0 88 6 4234
2014 Term 56 36 4 4 0 0 1 93 4 170
2014 Casual 52 33 5 8 1 0 0 85 10 60
2014 Student 66 22 6 4 2 0 0 88 6 164

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 65 24 5 3 1 0 1 90 5 3967
2017 Term 72 20 3 2 0 1 1 95 2 275
2017 Casual 78 17 1 1 1 1 1 97 2 95
2017 Student 85 10 1 3 1 0 0 95 4 209
2014 Indeterminate (permanent) 65 24 4 3 2 1 1 90 5 4241
2014 Term 76 21 2 1 0 0 1 97 1 170
2014 Casual 80 15 3 2 0 0 0 95 2 60
2014 Student 84 13 2 1 0 1 0 97 1 164
2011 Indeterminate (permanent) 65 22 5 4 1 1 1 89 6 4134
2011 Term 75 18 3 1 1 1 2 96 2 126
2011 Casual 61 32 7 0 0 0 0 93 0 13
2011 Student 78 17 4 1 0 0 0 95 1 99
2008 Indeterminate (permanent) 67 22 4 4 2 0 1 90 6 3636
2008 Term 78 12 4 5 1 1 0 90 6 253
2008 Casual 72 20 3 2 2 0 1 93 4 103
2008 Student 79 11 4 4 0 2 0 92 4 80

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 61 18 7 9 4 0 1 80 13 3971
2017 Term 64 23 5 4 3 0 1 88 7 276
2017 Casual 68 22 6 0 4 0 0 89 4 95
2017 Student 77 14 2 4 2 0 1 91 6 209
2014 Indeterminate (permanent) 60 19 6 9 4 0 1 81 13 4240
2014 Term 70 16 6 5 4 0 0 86 9 170
2014 Casual 73 21 0 6 0 0 0 94 6 60
2014 Student 79 12 3 3 2 1 0 92 5 164
2011 Indeterminate (permanent) 60 18 6 10 5 0 1 79 15 4131
2011 Term 73 7 7 5 5 1 2 82 11 126
2011 Casual 46 26 7 15 0 0 7 77 16 13
2011 Student 72 17 5 5 1 0 0 88 7 99
2008 Indeterminate (permanent) 61 19 5 8 5 0 2 81 14 3639
2008 Term 74 12 4 5 3 0 2 87 9 253
2008 Casual 66 16 5 7 3 1 2 85 10 103
2008 Student 72 17 4 7 0 0 0 89 7 80

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 67 18 6 5 3 0 3 87 7 3973
2017 Term 71 16 4 3 2 0 4 91 5 276
2017 Casual 70 14 7 5 2 0 2 86 7 95
2017 Student 74 11 4 5 2 0 3 88 8 209
2014 Indeterminate (permanent) 68 16 5 5 2 0 3 87 8 4241
2014 Term 77 11 5 3 1 0 3 91 4 169
2014 Casual 72 18 5 5 0 0 0 90 5 60
2014 Student 77 11 4 2 0 1 5 93 2 164
2011 Indeterminate (permanent) 64 18 6 6 3 0 4 85 9 4134
2011 Term 71 10 8 3 3 1 3 85 6 126
2011 Casual 53 25 7 7 0 0 8 84 8 13
2011 Student 62 19 2 6 2 0 9 89 9 99
2008 Indeterminate (permanent) 64 15 5 5 4 0 6 85 10 3639
2008 Term 69 14 5 3 4 0 6 88 7 252
2008 Casual 66 16 5 2 6 0 5 87 8 103
2008 Student 69 15 4 5 0 0 8 90 5 80

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 79 12 3 2 1 0 2 94 3 3970
2017 Term 82 9 3 2 1 0 2 94 3 272
2017 Casual 87 9 2 0 1 0 1 97 1 95
2017 Student 85 7 2 2 0 0 2 95 2 209
2014 Indeterminate (permanent) 78 12 3 2 2 0 3 93 4 4241
2014 Term 84 9 1 2 1 1 3 96 3 170
2014 Casual 81 15 0 2 0 0 2 98 2 60
2014 Student 86 7 1 1 1 1 3 97 1 163
2011 Indeterminate (permanent) 76 12 3 2 2 0 4 92 4 4134
2011 Term 79 8 2 3 1 1 5 93 5 126
2011 Casual 76 16 0 0 0 0 8 100 0 13
2011 Student 80 14 2 1 1 0 2 96 2 99
2008 Indeterminate (permanent) 78 9 3 2 2 0 5 93 4 3642
2008 Term 82 9 2 2 1 0 4 95 3 253
2008 Casual 83 9 1 1 2 0 4 96 3 102
2008 Student 84 9 2 0 0 0 5 98 0 78

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 55 24 9 6 3 1 4 82 9 3972
2017 Term 65 16 5 3 2 3 6 88 6 276
2017 Casual 60 22 5 3 0 4 5 91 3 95
2017 Student 67 12 3 3 1 5 8 91 5 207
2014 Indeterminate (permanent) 55 23 8 6 3 1 4 82 9 4239
2014 Term 64 17 6 5 1 3 5 87 6 170
2014 Casual 62 13 7 3 0 10 5 88 3 60
2014 Student 72 10 3 1 1 4 9 95 2 164

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 64 23 5 3 1 2 2 91 4 3965
2017 Term 72 17 4 1 1 3 2 93 2 276
2017 Casual 71 10 4 1 0 10 3 94 1 95
2017 Student 80 10 2 1 0 4 3 96 2 207
2014 Indeterminate (permanent) 63 23 6 2 1 2 2 91 4 4237
2014 Term 71 14 7 2 1 3 3 90 2 170
2014 Casual 53 15 5 2 0 14 10 91 3 60
2014 Student 69 9 1 1 0 12 8 98 1 164
2011 Indeterminate (permanent) 60 22 8 3 1 2 4 88 4 4128
2011 Term 66 17 7 3 1 2 5 88 4 126
2011 Casual 43 25 16 0 0 0 16 81 0 13
2011 Student 58 12 7 2 0 6 16 89 3 98
2008 Indeterminate (permanent) 60 20 9 3 2 3 3 86 5 3642
2008 Term 66 16 5 3 0 5 5 91 3 253
2008 Casual 51 9 8 1 3 7 22 83 5 102
2008 Student 65 12 8 1 0 4 9 89 1 80

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 14 86 3968
2017 Term 11 89 275
2017 Casual 9 91 95
2017 Student 5 95 208
2014 Indeterminate (permanent) 15 85 4233
2014 Term 9 91 169
2014 Student 4 96 164

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 42 537
2017 Term 51 30
2017 Student 47 11
2014 Indeterminate (permanent) 47 629
2014 Term 56 16

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 68 537
2017 Term 45 30
2017 Student 56 11
2014 Indeterminate (permanent) 61 629
2014 Term 52 16

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 8 537
2017 Student 0 11
2014 Indeterminate (permanent) 8 629
2014 Term 0 16

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 537
2017 Term 0 30
2017 Student 0 11
2014 Indeterminate (permanent) 0 629
2014 Term 0 16

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 5 537
2017 Term 17 30
2014 Indeterminate (permanent) 4 629

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 4 537
2014 Indeterminate (permanent) 5 629
2014 Term 0 16

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 3 537
2014 Indeterminate (permanent) 4 629

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 40 537
2017 Term 42 30
2017 Student 53 11
2014 Indeterminate (permanent) 38 631

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 42 537
2017 Term 31 30
2014 Indeterminate (permanent) 40 631

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 48 537
2017 Term 43 30
2014 Indeterminate (permanent) 41 631

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 39 537
2017 Term 32 30
2014 Indeterminate (permanent) 36 631

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 33 537
2017 Term 20 30
2014 Indeterminate (permanent) 29 631

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 55 537
2017 Term 59 30
2017 Student 47 11
2014 Indeterminate (permanent) 56 631
2014 Term 44 16

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 35 537
2017 Term 40 30
2014 Indeterminate (permanent) 33 631

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 1 537
2017 Student 0 11
2014 Indeterminate (permanent) 1 631
2014 Term 0 16

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 5 537
2014 Indeterminate (permanent) 8 631
2014 Term 32 16

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 9 537
2014 Indeterminate (permanent) 10 631

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 48 537
2017 Term 44 30
2014 Indeterminate (permanent) 41 631

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 19 537
2017 Term 25 30
2014 Indeterminate (permanent) 26 631

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 12 537
2014 Indeterminate (permanent) 15 631
2014 Term 0 16

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 55 537
2017 Term 53 30
2017 Student 56 11
2014 Indeterminate (permanent) 52 629
2014 Term 44 16

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 30 537
2017 Term 32 30
2014 Indeterminate (permanent) 31 629

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 537
2017 Student 0 11
2014 Indeterminate (permanent) 10 629

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 21 537
2017 Student 0 11
2014 Indeterminate (permanent) 19 629

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 537
2014 Indeterminate (permanent) 13 629
2014 Term 0 16

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 5 537
2017 Term 0 30
2014 Indeterminate (permanent) 4 629
2014 Term 0 16

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 537
2017 Term 20 30
2017 Student 0 11
2014 Indeterminate (permanent) 13 629

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 537
2014 Indeterminate (permanent) 11 629

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 24 537
2017 Term 17 30
2017 Student 44 11
2014 Indeterminate (permanent) 27 629
2014 Term 38 16

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 507
2017 Term 17 29
2014 Indeterminate (permanent) 15 603

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 19 507
2017 Term 47 29
2017 Student 48 10
2014 Indeterminate (permanent) 23 603

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 8 507
2017 Term 20 29
2014 Indeterminate (permanent) 13 603

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 8 507
2014 Indeterminate (permanent) 9 603

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 12 507
2017 Term 16 29
2014 Indeterminate (permanent) 10 603

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 507
2017 Student 0 10
2014 Indeterminate (permanent) 11 603
2014 Term 0 16

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 16 507
2017 Term 25 29
2014 Indeterminate (permanent) 13 603

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 9 507
2017 Term 21 29
2014 Indeterminate (permanent) 6 603

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 13 507
2014 Indeterminate (permanent) 9 603
2014 Term 0 16

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 24 507
2017 Term 21 29
2014 Indeterminate (permanent) 25 603

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 9 507
2014 Indeterminate (permanent) 7 603
2014 Term 0 16

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 45 507
2017 Term 36 29
2014 Indeterminate (permanent) 42 603
2014 Term 32 16

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 2 507
2017 Term 0 29
2017 Student 0 10
2014 Indeterminate (permanent) 1 603
2014 Term 0 16

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 48 507
2017 Term 40 29
2017 Student 48 10
2014 Indeterminate (permanent) 47 603
2014 Term 48 16

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 2 507
2017 Term 0 29
2017 Student 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 15 507
2014 Indeterminate (permanent) 13 603
2014 Term 0 16

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 93 7 538
2017 Term 77 23 30
2017 Student 72 28 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 18 19 6 5 30 8 51 18 3971
2017 Term 17 13 14 2 3 40 10 62 11 276
2017 Casual 23 10 14 2 2 31 17 65 7 95
2017 Student 26 11 6 1 1 32 23 82 4 207
2014 Indeterminate (permanent) 12 18 18 6 5 34 8 51 18 4240
2014 Term 16 11 13 5 1 37 17 58 13 170
2014 Casual 14 12 9 0 2 46 17 70 5 60
2014 Student 16 8 8 2 1 42 24 69 9 164

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 25 36 18 5 4 11 1 69 11 3969
2017 Term 33 32 14 4 2 14 1 77 6 275
2017 Casual 47 27 8 2 0 11 5 88 2 95
2017 Student 43 22 9 2 0 16 8 86 3 208
2014 Indeterminate (permanent) 22 33 20 6 4 15 1 66 11 4237
2014 Term 33 28 13 3 1 21 2 79 5 170
2014 Casual 38 16 9 2 2 31 3 81 6 60
2014 Student 34 17 7 1 1 33 7 85 3 164
2011 Indeterminate (permanent) 25 39 18 6 3 7 0 70 11 4122
2011 Term 25 40 21 5 4 5 0 68 9 126
2011 Casual 31 16 40 6 0 7 0 51 6 13
2011 Student 30 31 11 3 0 24 1 81 4 98

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 7 93 3962
2017 Term 7 93 276
2017 Casual 5 95 95
2014 Indeterminate (permanent) 6 94 4227
2014 Term 4 96 170

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 36 271
2017 Term 47 21
2014 Indeterminate (permanent) 31 268

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 76 271
2017 Term 49 21
2014 Indeterminate (permanent) 83 268

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 3 271
2017 Term 0 21
2014 Indeterminate (permanent) 3 268

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 271
2017 Term 0 21
2014 Indeterminate (permanent) 0 268

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 7 271
2017 Term 23 21
2014 Indeterminate (permanent) 7 268

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 4 271
2014 Indeterminate (permanent) 3 268

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 6 271
2014 Indeterminate (permanent) 7 268

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 20 267
2017 Term 22 21
2014 Indeterminate (permanent) 20 268

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 22 267
2014 Indeterminate (permanent) 22 268

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 267
2014 Indeterminate (permanent) 9 268

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 6 267
2017 Term 0 21
2014 Indeterminate (permanent) 5 268

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 25 267
2017 Term 42 21
2014 Indeterminate (permanent) 20 268

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 33 267
2017 Term 62 21
2014 Indeterminate (permanent) 25 268

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 3 267
2017 Term 0 21

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Term 0 21

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 6 267
2017 Term 0 21
2014 Indeterminate (permanent) 6 268

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 17 267
2014 Indeterminate (permanent) 17 268

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 267

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 267
2014 Indeterminate (permanent) 11 268

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 267
2017 Term 0 21

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 20 267
2014 Indeterminate (permanent) 28 268

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 31 269
2014 Indeterminate (permanent) 23 268

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 17 269
2017 Term 0 21
2014 Indeterminate (permanent) 11 268

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 5 269
2014 Indeterminate (permanent) 6 268

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 20 269
2017 Term 0 21
2014 Indeterminate (permanent) 13 268

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 8 269
2017 Term 0 21
2014 Indeterminate (permanent) 4 268

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 6 269
2017 Term 0 21
2014 Indeterminate (permanent) 4 268

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 6 269
2014 Indeterminate (permanent) 9 268

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 7 269
2014 Indeterminate (permanent) 7 268

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 47 269
2017 Term 75 21
2014 Indeterminate (permanent) 58 268

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 4 251
2017 Term 0 21
2014 Indeterminate (permanent) 6 257

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 18 251
2017 Term 43 21
2014 Indeterminate (permanent) 14 257

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 4 251
2017 Term 0 21
2014 Indeterminate (permanent) 2 257

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 3 251
2017 Term 0 21

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 3 251
2017 Term 0 21

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 7 251
2014 Indeterminate (permanent) 5 257

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 251
2014 Indeterminate (permanent) 8 257

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 251
2014 Indeterminate (permanent) 9 257

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 251
2014 Indeterminate (permanent) 7 257

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 29 251
2014 Indeterminate (permanent) 23 257

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 251
2017 Term 0 21
2014 Indeterminate (permanent) 7 257

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 45 251
2017 Term 23 21
2014 Indeterminate (permanent) 42 257

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 3 251
2017 Term 0 21

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 60 251
2017 Term 66 21
2014 Indeterminate (permanent) 66 257

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Term 0 21

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 251
2014 Indeterminate (permanent) 13 257

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 92 8 270
2017 Term 81 19 21

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 16 20 3 2 38 9 54 9 3966
2017 Term 19 14 15 1 0 39 11 67 3 275
2017 Casual 24 12 10 3 1 38 12 72 8 94
2017 Student 28 10 7 0 0 37 17 83 1 208
2014 Indeterminate (permanent) 12 15 18 3 2 41 8 55 9 4240
2014 Term 16 8 18 2 0 41 15 56 4 170
2014 Casual 15 14 4 2 2 50 14 79 10 60
2014 Student 21 7 9 0 1 41 22 75 2 164

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 26 35 18 3 2 14 2 72 6 3969
2017 Term 36 27 12 2 0 21 1 81 3 275
2017 Casual 46 25 8 3 0 14 5 87 4 94
2017 Student 45 18 8 1 0 19 8 87 1 207
2014 Indeterminate (permanent) 25 32 17 4 2 20 1 71 7 4239
2014 Term 33 23 13 1 1 25 4 79 3 170
2014 Casual 38 22 5 0 2 31 2 90 3 60
2014 Student 42 15 9 0 1 27 7 86 1 164
2011 Indeterminate (permanent) 29 39 15 4 2 11 0 76 6 4135
2011 Term 30 42 12 3 3 9 0 80 7 126
2011 Casual 31 46 16 0 0 7 0 82 0 13
2011 Student 36 33 13 1 0 17 0 83 1 99

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 15 85 3966
2017 Term 7 93 276
2017 Casual 16 84 94
2017 Student 9 91 207
2014 Indeterminate (permanent) 14 86 4229
2014 Term 8 92 170
2014 Casual 8 92 60
2014 Student 9 91 163

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 76 24 580
2017 Term 71 29 21
2017 Casual 71 29 15
2017 Student 67 33 18
2014 Indeterminate (permanent) 81 19 590
2014 Term 84 16 14
2014 Student 80 20 14

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 54 34 4 4 2 1 1 89 6 439
2017 Term 68 26 0 6 0 0 0 94 6 15
2017 Casual 53 38 9 0 0 0 0 91 0 11
2017 Student 42 50 8 0 0 0 0 92 0 12
2014 Indeterminate (permanent) 58 28 5 6 3 0 0 86 9 476
2014 Term 60 32 0 0 8 0 0 92 8 12
2014 Student 83 7 0 0 0 0 10 100 0 11

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 27 55 9 5 1 1 3 85 6 3970
2017 Term 16 44 10 16 7 4 2 64 25 276
2017 Casual 13 24 14 8 8 7 26 55 25 95
2017 Student 14 13 7 9 8 16 32 52 34 207
2014 Indeterminate (permanent) 24 57 9 5 1 0 3 84 7 4239
2014 Term 18 40 21 10 4 4 3 63 15 170
2014 Casual 11 19 13 10 9 11 27 50 30 60
2014 Student 12 13 8 11 6 16 34 50 34 164
2011 Indeterminate (permanent) 22 56 10 7 1 1 3 81 9 4129
2011 Term 12 51 13 17 5 1 1 65 22 126
2011 Casual 15 16 7 17 0 6 38 56 31 13
2011 Student 9 22 11 9 4 13 33 57 23 99
2008 Indeterminate (permanent) 25 53 10 6 2 1 3 81 9 3646
2008 Term 14 48 15 12 5 4 2 66 18 251
2008 Casual 11 20 9 8 15 11 27 49 36 103
2008 Student 7 18 9 8 15 13 30 43 41 80

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 10 28 22 8 5 22 6 52 18 3967
2017 Term 13 19 21 6 3 34 4 52 14 276
2017 Casual 12 11 14 3 0 34 26 56 8 94
2017 Student 11 8 8 1 1 33 38 64 10 207
2014 Indeterminate (permanent) 8 25 23 10 4 24 6 47 20 4236
2014 Term 5 17 25 7 3 35 9 38 17 170
2014 Casual 5 12 16 1 4 32 29 45 13 60
2014 Student 7 6 9 1 1 38 38 54 10 164
2011 Indeterminate (permanent) 7 26 24 11 5 23 6 45 21 4128
2011 Term 7 25 17 19 7 20 5 43 35 126
2011 Casual 7 16 7 17 0 6 46 48 36 13
2011 Student 6 11 10 2 1 26 44 58 10 99

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 43 35 9 3 1 6 3 85 5 3973
2017 Term 43 26 7 2 1 20 2 88 3 276
2017 Casual 33 21 10 0 0 13 23 84 0 94
2017 Student 22 10 7 1 0 29 31 81 2 208
2014 Indeterminate (permanent) 38 36 11 3 1 8 3 82 5 4239
2014 Term 40 24 13 3 1 17 2 80 4 170
2014 Casual 22 18 7 0 0 27 27 85 0 60
2014 Student 23 11 3 0 1 28 34 90 1 164
2011 Indeterminate (permanent) 34 38 11 4 2 8 3 81 7 4127
2011 Term 23 38 13 5 5 15 1 73 11 126
2011 Casual 15 32 9 0 0 6 38 84 0 13
2011 Student 16 17 9 2 0 24 32 75 5 99
2008 Indeterminate (permanent) 31 39 11 4 2 9 3 80 7 3644
2008 Term 38 33 12 3 1 12 2 82 4 250
2008 Casual 21 15 7 1 1 32 24 81 4 103
2008 Student 12 21 4 0 2 32 30 86 4 80

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 36 13 5 3 10 3 76 9 3970
2017 Term 35 25 9 1 1 27 2 84 4 275
2017 Casual 30 20 11 0 0 18 21 82 0 94
2017 Student 19 10 7 0 0 32 31 78 2 208
2014 Indeterminate (permanent) 27 34 14 6 3 13 3 72 11 4238
2014 Term 34 21 16 3 1 23 2 74 5 170
2014 Casual 15 22 9 0 0 28 27 80 0 60
2014 Student 18 9 4 1 1 33 34 83 4 164
2011 Indeterminate (permanent) 23 36 15 7 3 12 3 70 12 4124
2011 Term 22 33 13 9 5 17 2 67 17 126
2011 Casual 15 24 9 8 0 6 38 70 15 13
2011 Student 17 13 13 0 0 25 32 71 0 99
2008 Indeterminate (permanent) 27 35 15 8 4 8 3 69 14 3644
2008 Term 39 28 10 4 1 14 3 80 7 253
2008 Casual 19 15 6 4 0 25 30 76 9 103
2008 Student 17 23 12 0 0 20 28 77 0 80
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 57 27 7 5 4 1 0 84 9 3974
2017 Term 60 25 6 4 4 1 0 85 8 276
2017 Casual 74 19 1 3 0 2 0 96 3 94
2017 Student 64 23 6 3 2 0 1 88 5 208

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 58 25 9 4 4 1 0 84 8 3972
2017 Term 62 26 5 3 2 2 0 89 5 276
2017 Casual 78 13 5 2 0 0 1 93 2 95
2017 Student 72 17 5 2 2 0 0 90 5 208

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 21 45 18 8 4 3 0 69 13 3970
2017 Term 22 41 17 10 3 6 0 68 14 276
2017 Casual 25 40 12 3 2 19 0 79 6 95
2017 Student 25 32 14 6 5 15 2 69 14 208

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 16 42 18 14 8 2 0 59 23 3971
2017 Term 26 35 15 13 5 6 0 65 19 276
2017 Casual 30 50 12 4 2 2 0 82 6 94
2017 Student 43 37 8 4 2 5 1 85 6 206

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 14 24 21 16 23 0 2 39 40 3966
2017 Term 12 20 25 16 25 1 1 33 42 276
2017 Casual 27 25 14 15 20 0 0 52 35 95
2017 Student 26 30 16 12 12 0 3 58 25 208

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 27 30 18 13 0 1 38 31 3964
2017 Term 24 30 31 8 7 0 1 54 15 276
2017 Casual 33 35 19 9 2 0 1 70 12 94
2017 Student 38 37 19 5 0 0 1 76 5 208

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 34 24 14 9 0 2 52 24 3967
2017 Term 34 32 19 7 4 1 1 69 11 274
2017 Casual 47 28 10 12 1 1 1 77 13 94
2017 Student 64 19 10 3 0 1 2 86 4 206

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 23 25 20 17 1 1 37 38 3970
2017 Term 26 26 22 12 12 1 1 53 24 276
2017 Casual 34 27 15 11 7 3 2 64 20 95
2017 Student 50 20 16 4 3 1 6 76 7 208

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 31 16 7 5 0 7 70 13 3966
2017 Term 53 24 9 4 2 1 6 83 7 276
2017 Casual 59 19 7 3 0 0 12 89 4 95
2017 Student 63 22 6 1 0 0 7 92 2 207

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 23 33 24 12 8 0 1 56 20 3957
2017 Term 35 36 18 6 4 0 0 71 11 275
2017 Casual 47 29 16 4 4 0 0 76 8 95
2017 Student 48 26 16 6 3 0 0 75 9 206

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 22 34 26 11 6 0 1 56 18 3953
2017 Term 36 31 20 8 4 1 1 68 12 275
2017 Casual 48 23 20 5 2 0 2 72 7 94
2017 Student 50 28 10 5 2 1 3 82 8 206

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 34 25 14 7 0 1 53 22 3956
2017 Term 30 35 20 7 5 1 1 67 13 274
2017 Casual 36 38 15 6 2 0 2 76 9 95
2017 Student 50 27 11 3 1 3 4 83 5 206

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 24 33 23 12 7 0 1 58 19 3962
2017 Term 31 35 19 7 6 0 1 67 14 274
2017 Casual 37 33 16 9 3 1 1 71 12 95
2017 Student 37 31 16 10 2 0 2 71 13 206

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 24 35 22 11 6 1 2 60 17 3956
2017 Term 39 36 18 5 2 1 0 75 7 275
2017 Casual 38 39 13 8 0 1 1 79 8 95
2017 Student 42 32 18 3 2 1 2 76 6 206

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 54 26 12 4 2 0 2 82 6 3965
2017 Term 61 23 10 4 2 0 0 84 6 276
2017 Casual 66 19 10 3 2 0 0 85 5 95
2017 Student 62 20 11 2 2 1 1 85 4 208

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 74 13 5 3 2 1 3 89 6 3967
2017 Term 82 8 4 1 2 0 3 93 3 276
2017 Casual 85 5 3 1 2 0 3 94 3 95
2017 Student 83 8 1 2 1 0 4 95 4 208

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 53 30 10 3 2 0 2 85 5 3962
2017 Term 65 21 9 2 1 0 1 88 3 274
2017 Casual 75 16 6 2 1 0 0 91 3 95
2017 Student 74 14 2 3 2 0 4 92 6 207

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 56 22 10 6 4 0 2 79 10 3966
2017 Term 71 16 5 4 3 0 1 88 7 276
2017 Casual 81 13 2 2 2 0 0 94 4 95
2017 Student 74 14 3 3 1 1 4 92 5 206

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 53 15 5 2 1 0 23 89 4 3956
2017 Term 64 5 1 1 0 0 28 96 2 276
2017 Casual 71 3 0 1 0 0 24 99 1 95
2017 Student 72 3 0 0 0 0 23 98 1 208

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 65 19 5 2 1 0 7 91 3 3941
2017 Term 76 13 5 1 0 0 5 94 1 276
2017 Casual 82 10 4 1 2 0 1 93 3 94
2017 Student 80 10 1 1 0 0 7 97 2 207

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 71 16 5 2 1 1 4 91 3 3968
2017 Term 19 12 19 19 30 0 0 32 49 276
2017 Casual 17 21 15 20 23 0 5 39 45 95
2017 Student 58 16 7 7 4 0 8 81 12 208

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 47 31 13 4 2 0 2 81 7 3960
2017 Term 53 31 8 3 3 0 1 86 6 275
2017 Casual 56 27 9 4 2 0 2 85 6 95
2017 Student 53 24 16 2 1 1 1 80 4 208

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 7 30 41 14 6 0 0 38 21 3971
2017 Term 9 39 40 9 3 0 0 47 12 275
2017 Casual 20 46 25 7 2 0 0 66 9 94
2017 Student 28 46 22 3 1 0 0 74 5 208

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 7 20 42 23 8 0 0 30 28 3963
2017 Term 4 15 40 26 14 0 1 40 19 276
2017 Casual 1 7 39 33 20 0 0 53 8 95
2017 Student 2 10 27 32 28 0 0 60 12 208
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 22 25 21 13 14 4 0 23 77 3973
2017 Term 15 17 27 15 20 7 0 16 84 276
2017 Casual 27 19 22 16 11 5 1 28 72 95
2017 Student 25 18 20 13 11 8 5 29 71 209

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 16 2921
2017 Term 36 217
2017 Casual 43 64
2017 Student 41 125

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 36 2921
2017 Term 51 217
2017 Casual 48 64
2017 Student 58 125

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 16 2921
2017 Term 23 217
2017 Casual 34 64
2017 Student 23 125

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 56 2921
2017 Term 27 217
2017 Casual 14 64
2017 Student 14 125

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 2921
2017 Term 3 217
2017 Casual 0 64
2017 Student 4 125

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 42 2921
2017 Term 46 217
2017 Casual 33 64
2017 Student 33 125

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Indeterminate (permanent) 5 40 21 10 5 19 2862
2017 Term 2 41 20 16 2 19 216
2017 Casual 9 46 27 6 0 12 64
2017 Student 11 54 18 8 3 7 122

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 6 20 16 21 27 2 7 29 53 2938
2017 Term 12 25 16 19 24 0 3 39 45 218
2017 Casual 26 25 11 17 12 5 5 56 32 63
2017 Student 32 24 13 12 9 3 7 63 23 128

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 1 6 11 17 55 2 7 8 80 2935
2017 Term 2 9 7 17 61 2 3 12 81 218
2017 Casual 7 12 11 21 35 6 8 22 65 64
2017 Student 8 13 12 24 30 6 7 23 62 128
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