2017 Public Service Employee Survey Results by Theme for Health Canada by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	44	11	7	5	77	12	1359
2017	Non-visible minority	34	43	10	8	5	77	13	4575
2014	Visible minority	31	43	12	9	6	74	14	1360
2014	Non-visible minority	29	45	10	10	6	74	15	5198
2011	Visible minority	33	41	13	7	5	74	13	1464
2011	Non-visible minority	35	40	11	8	5	75	13	5735
2008	Visible minority	36	39	12	8	4	75	12	1241
2008	Non-visible minority	37	40	11	8	4	77	12	5466

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	38	13	10	9	0	0	68	19	1356
2017	Non-visible minority	32	36	12	11	9	0	0	68	20	4570

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	53	32	10	3	2	85	5	1352
2017	Non-visible minority	52	35	9	3	1	87	4	4569
2014	Visible minority	61	28	7	2	1	89	3	1358
2014	Non-visible minority	58	30	7	3	1	89	4	5197
2011	Visible minority	58	30	7	3	1	88	4	1467
2011	Non-visible minority	58	31	7	2	1	89	4	5751

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	39	12	4	4	80	8	1352
2017	Non-visible minority	40	40	11	6	4	80	10	4558
2014	Visible minority	42	38	11	5	3	80	9	1360
2014	Non-visible minority	38	40	11	7	4	78	11	5197
2011	Visible minority	39	40	11	6	3	80	9	1467
2011	Non-visible minority	41	40	9	6	3	82	9	5748
2008	Visible minority	43	38	10	5	3	81	8	1248
2008	Non-visible minority	43	40	7	7	3	83	9	5498

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	35	16	7	5	1	71	12	1350
2017	Non-visible minority	35	33	17	9	7	0	68	15	4573
2014	Visible minority	29	39	18	7	6	1	69	13	1359
2014	Non-visible minority	26	37	18	11	8	1	63	19	5198
2011	Visible minority	30	34	21	7	6	2	66	13	1464
2011	Non-visible minority	29	35	18	10	7	1	65	17	5747

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	38	16	8	5	0	71	13	1354
2017	Non-visible minority	34	36	15	9	6	0	70	14	4579
2014	Visible minority	29	39	17	8	6	1	69	14	1359
2014	Non-visible minority	26	38	16	12	7	0	64	20	5198
2011	Visible minority	29	38	18	9	5	1	67	14	1465
2011	Non-visible minority	29	39	16	11	6	0	67	17	5745
2008	Visible minority	31	37	17	10	6	0	68	15	1244
2008	Non-visible minority	31	40	13	10	6	0	71	17	5493

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	26	20	12	10	4	0	57	22	1354
2017	Non-visible minority	31	26	18	12	9	4	0	59	22	4569
2014	Visible minority	26	27	19	13	11	4	0	56	24	1360
2014	Non-visible minority	26	26	19	14	11	4	0	54	26	5201
2011	Visible minority	25	26	20	14	11	4	0	54	26	1465
2011	Non-visible minority	28	25	18	13	10	4	0	56	25	5745
2008	Visible minority	26	27	20	12	12	4	1	55	24	1245
2008	Non-visible minority	28	28	17	13	8	5	1	59	23	5497

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	28	11	6	6	2	0	76	13	1352
2017	Non-visible minority	49	28	10	7	4	2	1	78	11	4578
2014	Visible minority	42	31	13	6	5	2	1	75	11	1358
2014	Non-visible minority	45	29	11	7	5	2	0	76	13	5200
2011	Visible minority	38	32	14	6	6	2	1	73	13	1464
2011	Non-visible minority	43	30	11	8	6	2	1	75	14	5750
2008	Visible minority	36	30	13	9	8	3	1	69	17	1247
2008	Non-visible minority	41	30	11	9	7	2	0	73	16	5496

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	45	32	8	7	6	1	0	78	14	1354
2017	Non-visible minority	45	31	9	9	5	1	1	77	14	4577
2014	Visible minority	42	34	10	7	5	1	1	77	13	1357
2014	Non-visible minority	42	33	9	9	6	1	0	75	15	5199
2011	Visible minority	38	35	11	8	6	1	0	74	15	1460
2011	Non-visible minority	40	33	10	10	6	1	0	74	16	5747
2008	Visible minority	35	32	13	10	8	1	0	68	18	1247
2008	Non-visible minority	38	33	10	11	8	1	0	71	19	5496

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	26	10	6	6	1	77	12	1353
2017	Non-visible minority	53	25	9	7	5	0	78	12	4569
2014	Visible minority	45	31	11	6	6	1	76	12	1356
2014	Non-visible minority	49	27	10	8	5	0	77	13	5198

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	28	17	9	7	11	1	63	18	1357
2017	Non-visible minority	27	33	15	10	7	8	1	65	18	4580
2014	Visible minority	24	29	21	8	6	11	1	61	16	1353
2014	Non-visible minority	23	33	17	11	6	9	0	63	19	5201
2011	Visible minority	23	29	19	10	8	10	1	58	20	1460
2011	Non-visible minority	24	31	17	11	9	7	1	59	22	5745

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	30	20	11	9	5	0	58	21	1356
2017	Non-visible minority	23	33	17	14	10	3	0	58	24	4575
2014	Visible minority	22	30	24	11	8	4	1	55	20	1353
2014	Non-visible minority	19	32	20	15	10	3	0	53	26	5194
2011	Visible minority	21	31	22	10	11	4	0	55	22	1463
2011	Non-visible minority	20	33	18	15	12	3	0	55	27	5737
2008	Visible minority	23	33	21	9	9	5	1	60	18	1247
2008	Non-visible minority	24	35	16	12	10	3	0	61	23	5496

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	28	21	15	10	8	0	50	27	1356
2017	Non-visible minority	16	30	20	17	10	6	0	49	30	4575
2014	Visible minority	15	29	23	16	8	8	1	48	27	1352
2014	Non-visible minority	13	28	22	19	12	6	0	44	33	5202
2011	Visible minority	14	31	23	14	9	8	0	49	25	1460
2011	Non-visible minority	12	33	20	19	11	6	0	47	32	5744
2008	Visible minority	14	35	21	13	10	8	0	52	25	1246
2008	Non-visible minority	12	34	19	18	11	6	0	49	31	5490

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	27	17	12	13	9	0	53	28	1356
2017	Non-visible minority	20	29	17	14	14	6	0	52	30	4575
2014	Visible minority	17	27	21	14	11	9	1	49	28	1351
2014	Non-visible minority	17	26	19	17	14	7	0	46	33	5200
2011	Visible minority	16	28	19	14	12	10	0	50	29	1462
2011	Non-visible minority	15	30	18	16	14	7	0	48	32	5746
2008	Visible minority	17	30	19	12	11	11	0	52	26	1246
2008	Non-visible minority	16	30	18	15	12	9	0	51	30	5490

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	31	18	15	11	6	0	53	28	1356
2017	Non-visible minority	16	31	18	18	13	4	0	48	33	4578
2014	Visible minority	17	29	21	17	10	5	1	49	29	1353
2014	Non-visible minority	14	31	18	20	14	3	0	46	35	5197
2011	Visible minority	15	31	20	17	12	4	0	48	30	1455
2011	Non-visible minority	12	32	17	23	13	2	0	45	37	5740
2008	Visible minority	17	35	18	17	10	3	0	54	28	1247
2008	Non-visible minority	14	35	14	22	13	3	0	50	36	5493

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	35	16	12	11	1	61	23	1358
2017	Non-visible minority	28	36	14	12	9	0	64	21	4578
2014	Visible minority	22	34	18	15	10	0	56	26	1359
2014	Non-visible minority	24	36	16	14	10	0	60	24	5200
2011	Visible minority	23	35	18	13	10	1	59	23	1463
2011	Non-visible minority	24	38	14	14	9	0	63	23	5755

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	41	11	8	5	0	0	76	13	1353
2017	Non-visible minority	33	42	10	10	5	0	0	75	15	4575

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	20	18	13	11	22	3	44	32	1356
2017	Non-visible minority	13	22	17	17	13	17	3	43	36	4573
2014	Visible minority	13	22	20	13	12	18	3	43	31	1356
2014	Non-visible minority	12	22	18	19	15	13	2	40	40	5198

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	33	9	7	6	1	0	78	13	1358
2017	Non-visible minority	44	31	11	8	6	1	1	76	13	4578
2014	Visible minority	40	35	12	7	5	1	0	76	12	1359
2014	Non-visible minority	40	34	10	9	6	1	0	75	15	5201
2011	Visible minority	37	35	12	9	6	0	1	72	16	1463
2011	Non-visible minority	37	35	11	10	7	0	0	72	17	5742
2008	Visible minority	33	34	13	11	7	1	0	68	19	1249
2008	Non-visible minority	33	35	12	11	9	0	1	69	19	5499

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	33	14	11	5	3	8	67	17	226
2017	Non-visible minority	27	36	12	11	5	3	5	69	18	1173
2014	Visible minority	23	37	19	10	5	1	5	64	16	228
2014	Non-visible minority	26	36	12	10	7	3	5	68	19	1357

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	33	12	11	7	2	1	70	18	1354
2017	Non-visible minority	33	36	11	11	7	1	1	70	19	4570
2014	Visible minority	32	35	14	10	6	2	1	69	17	1356
2014	Non-visible minority	30	39	11	13	5	1	1	71	18	5198
2011	Visible minority	31	36	13	10	6	3	1	70	17	1468
2011	Non-visible minority	32	37	11	12	6	2	1	71	18	5756
2008	Visible minority	30	36	12	11	7	3	1	69	19	1249
2008	Non-visible minority	33	37	10	11	6	1	1	72	18	5500

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	25	15	11	10	12	1	58	25	1353
2017	Non-visible minority	30	27	13	11	9	10	1	64	22	4579
2014	Visible minority	24	28	18	12	9	9	1	57	23	1357
2014	Non-visible minority	29	28	15	12	8	7	1	62	22	5197
2011	Visible minority	27	25	15	11	11	9	1	58	25	1465
2011	Non-visible minority	34	26	12	11	9	7	1	65	21	5741
2008	Visible minority	30	27	14	9	10	9	1	63	21	1248
2008	Non-visible minority	36	28	11	11	7	6	1	68	20	5498

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	41	13	13	7	0	0	67	20	1356
2017	Non-visible minority	28	39	12	14	7	0	0	67	21	4577
2014	Visible minority	24	39	14	15	7	0	0	64	22	1360
2014	Non-visible minority	22	39	13	17	8	0	0	61	26	5197
2011	Visible minority	26	40	14	11	6	1	1	67	18	1465
2011	Non-visible minority	27	40	12	13	6	0	1	68	20	5751
2008	Visible minority	27	41	14	11	6	0	1	69	17	1248
2008	Non-visible minority	29	42	12	11	5	0	1	72	16	5497

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	39	39	10	7	4	79	11	1357
2017	Non-visible minority	43	37	9	7	4	80	10	4574
2014	Visible minority	38	38	12	7	5	76	12	1358
2014	Non-visible minority	41	38	9	8	4	78	12	5202
2011	Visible minority	40	36	12	7	5	77	12	1461
2011	Non-visible minority	44	35	10	7	4	79	11	5749
2008	Visible minority	37	41	10	8	4	78	12	1249
2008	Non-visible minority	40	40	9	7	4	81	11	5499

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	38	8	7	4	81	11	1354
2017	Non-visible minority	49	35	7	6	3	85	9	4569
2014	Visible minority	43	36	9	6	5	79	12	1356
2014	Non-visible minority	45	37	7	7	4	82	11	5200
2011	Visible minority	41	37	9	7	5	78	12	1469
2011	Non-visible minority	47	39	6	5	3	86	8	5745
2008	Visible minority	42	40	8	6	4	82	10	1249
2008	Non-visible minority	46	39	6	5	3	86	8	5498

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	30	17	15	13	3	0	54	29	1352
2017	Non-visible minority	23	33	15	16	11	2	0	57	27	4568
2014	Visible minority	17	27	20	17	16	3	1	46	34	1360
2014	Non-visible minority	17	30	18	19	14	2	0	48	34	5197
2011	Visible minority	21	30	18	16	12	3	1	52	29	1465
2011	Non-visible minority	22	34	15	15	11	2	1	57	27	5755
2008	Visible minority	23	35	18	12	9	3	0	60	22	1248
2008	Non-visible minority	25	38	14	13	8	2	0	64	21	5495

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	23	15	17	23	4	2	41	43	1349
2017	Non-visible minority	19	25	14	17	20	3	2	46	39	4572
2014	Visible minority	13	20	16	18	28	3	2	35	48	1358
2014	Non-visible minority	13	23	15	20	25	2	3	38	47	5198
2011	Visible minority	13	24	18	17	22	4	1	40	41	1465
2011	Non-visible minority	15	27	15	18	21	2	2	44	41	5751
2008	Visible minority	18	32	14	16	16	3	1	52	33	1247
2008	Non-visible minority	18	33	14	16	15	2	2	53	33	5487

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	42	13	9	6	0	71	16	1351
2017	Non-visible minority	32	40	10	10	6	0	73	17	4566
2014	Visible minority	23	42	15	11	8	0	66	19	1360
2014	Non-visible minority	22	43	12	14	8	0	65	23	5202
2011	Visible minority	31	41	13	10	5	1	72	14	1464
2011	Non-visible minority	32	41	10	10	6	0	73	17	5745

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	35	17	9	7	0	68	16	1354
2017	Non-visible minority	36	34	13	10	6	0	71	16	4573
2014	Visible minority	27	37	16	10	8	1	65	18	1359
2014	Non-visible minority	29	37	14	12	7	0	66	19	5202

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	37	15	9	7	1	1	70	15	1351
2017	Non-visible minority	34	36	13	11	5	0	0	71	16	4565
2014	Visible minority	28	39	17	9	6	1	0	67	16	1359
2014	Non-visible minority	28	39	14	12	7	0	0	67	19	5197
2011	Visible minority	34	39	14	7	3	1	1	74	11	1462
2011	Non-visible minority	36	41	11	7	4	0	1	77	11	5737

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	32	24	11	8	6	1	53	21	1354
2017	Non-visible minority	21	37	19	12	6	5	0	61	19	4570

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	32	11	8	6	0	75	14	1353
2017	Non-visible minority	45	31	8	8	6	0	77	15	4573
2014	Visible minority	37	35	12	9	6	1	73	15	1358
2014	Non-visible minority	39	35	10	9	6	0	74	15	5197
2011	Visible minority	39	38	10	8	4	1	77	12	1465
2011	Non-visible minority	43	34	9	8	5	0	78	14	5751

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	23	13	10	13	4	12	57	28	1355
2017	Non-visible minority	28	22	11	12	13	3	11	58	29	4573
2014	Visible minority	20	22	14	11	16	3	13	51	32	1359
2014	Non-visible minority	24	23	11	13	16	2	11	54	33	5200
2011	Visible minority	23	21	14	12	14	3	13	52	31	1466
2011	Non-visible minority	27	22	10	13	15	2	10	56	33	5746
2008	Visible minority	25	24	13	11	13	5	10	57	28	1246
2008	Non-visible minority	30	24	10	13	13	2	8	60	30	5501

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	40	13	6	4	0	76	10	1357
2017	Non-visible minority	34	36	16	9	5	1	70	13	4578
2014	Visible minority	35	40	15	5	3	1	76	9	1359
2014	Non-visible minority	32	36	18	8	5	1	68	13	5199
2011	Visible minority	36	38	17	6	3	0	75	9	1462
2011	Non-visible minority	34	34	19	8	5	0	68	13	5753
2008	Visible minority	26	37	22	9	4	0	64	14	1246
2008	Non-visible minority	27	34	21	10	7	0	61	17	5493

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	24	10	4	5	3	3	79	10	1351
2017	Non-visible minority	51	24	7	5	5	4	4	81	11	4568
2014	Visible minority	48	23	9	5	6	3	5	77	13	1358
2014	Non-visible minority	49	23	8	6	7	4	4	78	13	5202
2011	Visible minority	44	27	11	7	6	3	3	75	14	1467
2011	Non-visible minority	47	25	8	7	8	2	3	76	16	5753

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Visible minority	29	32	39	1358
2017	Non-visible minority	31	35	33	4572
2014	Visible minority	29	32	39	1360
2014	Non-visible minority	30	35	35	5201
2011	Visible minority	34	29	38	1466
2011	Non-visible minority	33	35	33	5750

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Visible minority	5	34	42	6	7	6	390
2017	Non-visible minority	14	31	33	7	7	8	1449
2014	Visible minority	5	34	43	7	9999	11	389
2014	Non-visible minority	13	29	38	10	9999	11	1565
2011	Visible minority	5	38	38	9	9999	10	497
2011	Non-visible minority	14	30	39	8	9999	10	1907

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	39	8	4	3	1	85	7	1357
2017	Non-visible minority	42	40	9	6	3	0	82	9	4572
2014	Visible minority	45	39	10	4	2	0	84	6	1360
2014	Non-visible minority	37	42	12	6	3	0	79	9	5196
2011	Visible minority	45	38	10	4	2	1	84	6	1468
2011	Non-visible minority	38	41	10	6	3	1	80	10	5746
2008	Visible minority	49	36	8	4	3	1	85	7	1247
2008	Non-visible minority	42	39	10	6	3	0	81	9	5497

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	40	17	8	5	3	69	13	1355
2017	Non-visible minority	25	42	17	9	5	1	69	14	4572
2014	Visible minority	26	41	18	10	4	2	68	14	1356
2014	Non-visible minority	22	42	19	9	5	2	66	15	5201
2011	Visible minority	27	43	17	7	4	2	72	11	1466
2011	Non-visible minority	23	43	17	11	5	1	67	16	5738

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	22	36	17	7	1	6	26	36	1346
2017	Non-visible minority	11	24	37	17	8	1	2	26	36	4563
2014	Visible minority	11	25	38	16	6	1	3	23	37	1349
2014	Non-visible minority	11	28	38	16	5	1	1	21	40	5189
2011	Visible minority	11	23	38	18	6	1	4	24	36	1461
2011	Non-visible minority	12	27	35	17	6	1	2	24	39	5751
2008	Visible minority	11	25	37	16	5	1	3	23	38	1244
2008	Non-visible minority	11	28	37	16	6	1	1	22	40	5487

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	17	27	24	11	4	7	39	31	1342
2017	Non-visible minority	11	18	30	22	14	2	3	38	30	4553
2014	Visible minority	11	19	30	21	10	5	5	35	33	1348
2014	Non-visible minority	13	22	31	20	9	2	2	31	37	5184
2011	Visible minority	10	18	29	22	11	4	5	37	31	1455
2011	Non-visible minority	12	19	29	23	12	2	3	37	33	5732
2008	Visible minority	12	18	29	20	12	4	4	36	33	1241
2008	Non-visible minority	13	21	30	22	11	2	2	34	35	5481

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	22	29	14	7	3	6	24	44	1348
2017	Non-visible minority	21	26	28	13	7	2	3	22	49	4556
2014	Visible minority	23	25	26	13	6	3	5	20	52	1347
2014	Non-visible minority	28	29	25	11	5	1	2	16	58	5183
2011	Visible minority	18	23	31	15	6	3	5	23	44	1457
2011	Non-visible minority	21	27	28	14	6	1	3	21	50	5739
2008	Visible minority	18	22	31	15	7	3	4	23	44	1233
2008	Non-visible minority	19	26	30	14	6	2	3	22	47	5478

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	14	31	27	11	1	6	40	26	1339
2017	Non-visible minority	11	18	33	24	11	1	2	36	30	4541
2014	Visible minority	8	16	36	25	10	1	4	37	25	1351
2014	Non-visible minority	11	21	34	23	8	1	2	32	33	5176
2011	Visible minority	8	15	33	26	11	1	5	40	24	1452
2011	Non-visible minority	10	19	34	24	10	1	2	35	30	5737
2008	Visible minority	9	16	34	24	11	1	4	37	27	1236
2008	Non-visible minority	10	20	34	24	9	1	2	34	31	5477

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	19	27	18	9	2	6	30	41	1345
2017	Non-visible minority	18	24	27	17	9	2	3	27	44	4560
2014	Visible minority	20	22	29	16	8	2	4	25	44	1349
2014	Non-visible minority	24	27	27	13	6	1	2	20	52	5188
2011	Visible minority	14	20	32	18	10	1	5	30	36	1459
2011	Non-visible minority	17	24	29	17	9	1	3	28	42	5736
2008	Visible minority	16	21	29	18	10	2	4	30	39	1235
2008	Non-visible minority	15	23	29	19	10	1	3	30	39	5485

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	16	28	21	10	4	8	35	33	1341
2017	Non-visible minority	13	18	29	21	12	3	4	36	33	4564
2014	Visible minority	11	14	25	28	10	4	8	43	29	1348
2014	Non-visible minority	12	18	28	24	13	2	3	38	32	5187
2011	Visible minority	13	16	27	22	11	4	8	37	33	1461
2011	Non-visible minority	12	18	28	23	13	2	4	38	32	5733
2008	Visible minority	15	21	28	18	9	4	6	30	39	1241
2008	Non-visible minority	16	23	28	18	9	2	4	28	42	5487

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	18	34	16	7	3	6	27	36	1345
2017	Non-visible minority	17	24	32	14	8	2	3	22	44	4564
2014	Visible minority	19	18	30	16	8	3	6	26	41	1351
2014	Non-visible minority	22	28	29	12	6	2	2	18	51	5187

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	29	9	9	9	1	73	18	1357
2017	Non-visible minority	44	29	9	10	8	1	73	18	4575
2014	Visible minority	42	26	12	11	7	1	69	18	1357
2014	Non-visible minority	42	30	8	11	8	1	73	19	5201

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	36	9	7	5	79	12	1355
2017	Non-visible minority	45	36	7	8	4	81	12	4572
2014	Visible minority	44	37	10	7	3	81	9	1357
2014	Non-visible minority	41	39	8	8	4	80	12	5199

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	37	15	4	5	4	0	75	9	1354
2017	Non-visible minority	43	34	13	3	2	4	1	81	5	4568
2014	Visible minority	41	35	13	4	4	3	0	79	8	1358
2014	Non-visible minority	45	35	11	3	1	4	0	84	4	5197

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	37	39	12	5	4	2	78	9	1352
2017	Non-visible minority	40	39	10	6	3	2	81	8	4578
2014	Visible minority	40	37	12	5	4	2	78	9	1359
2014	Non-visible minority	41	38	11	5	2	2	81	7	5199
2011	Visible minority	32	38	15	8	4	3	72	13	1458
2011	Non-visible minority	35	39	13	6	4	2	76	11	5744

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	38	10	4	4	1	81	9	1354
2017	Non-visible minority	46	37	9	5	4	0	83	9	4574
2014	Visible minority	44	38	10	4	3	1	82	7	1358
2014	Non-visible minority	45	37	9	5	3	0	83	8	5199
2011	Visible minority	38	38	13	5	5	1	77	10	1460
2011	Non-visible minority	40	37	11	6	4	1	78	11	5745
2008	Visible minority	34	40	14	6	5	2	75	11	1246
2008	Non-visible minority	38	38	11	8	4	0	77	12	5496

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	32	14	10	8	7	5	63	21	1355
2017	Non-visible minority	27	30	15	11	9	5	4	62	22	4574
2014	Visible minority	31	29	14	10	8	4	4	65	19	1356
2014	Non-visible minority	28	32	14	11	9	3	3	64	21	5201

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	39	41	11	4	2	3	0	82	6	1351
2017	Non-visible minority	40	41	10	4	2	3	0	84	6	4565
2014	Visible minority	40	38	11	4	2	4	1	82	6	1356
2014	Non-visible minority	38	41	11	4	2	4	1	83	6	5201
2011	Visible minority	38	38	13	4	2	4	0	79	7	1460
2011	Non-visible minority	38	39	12	5	2	4	0	80	8	5741

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	36	13	8	5	5	1	72	14	1352
2017	Non-visible minority	35	37	11	8	5	3	1	75	14	4573
2014	Visible minority	32	37	12	8	5	6	1	74	14	1358
2014	Non-visible minority	33	38	11	8	4	3	1	75	13	5202
2011	Visible minority	29	34	13	9	6	7	1	69	17	1461
2011	Non-visible minority	32	34	12	10	6	4	1	70	18	5737
2008	Visible minority	27	34	15	9	7	7	1	67	17	1245
2008	Non-visible minority	31	34	11	11	7	4	1	69	19	5493

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	31	21	11	8	6	2	56	21	1354
2017	Non-visible minority	23	32	20	13	7	4	1	58	21	4567
2014	Visible minority	20	29	24	12	8	6	1	52	22	1356
2014	Non-visible minority	20	33	19	13	8	6	1	57	22	5195
2011	Visible minority	14	32	23	13	9	8	2	51	24	1460
2011	Non-visible minority	16	34	21	14	8	6	1	54	23	5748

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	20	19	12	16	13	4	43	34	1352
2017	Non-visible minority	17	22	17	16	16	10	2	44	37	4573
2014	Visible minority	13	20	21	15	17	11	2	38	37	1357
2014	Non-visible minority	13	20	18	17	19	11	2	38	41	5201
2011	Visible minority	12	17	20	15	18	15	4	35	40	1464
2011	Non-visible minority	13	19	18	17	18	13	3	38	41	5749

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	47	5	10	3	81	13	1357
2017	Non-visible minority	32	48	4	12	4	80	16	4581
2014	Visible minority	33	48	6	9	3	82	13	1360
2014	Non-visible minority	28	49	5	13	5	77	18	5201
2011	Visible minority	38	47	5	7	2	85	9	1462
2011	Non-visible minority	36	47	4	10	3	83	13	5751
2008	Visible minority	42	43	4	8	3	85	11	1248
2008	Non-visible minority	40	45	3	9	3	85	11	5502

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	37	37	9	11	7	74	18	1358
2017	Non-visible minority	39	34	7	12	8	73	20	4576
2014	Visible minority	38	34	9	11	8	72	19	1355
2014	Non-visible minority	37	34	7	14	8	71	22	5199
2011	Visible minority	40	36	9	9	5	76	14	1464
2011	Non-visible minority	43	36	8	8	5	79	13	5743

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	40	10	8	3	78	11	1355
2017	Non-visible minority	48	36	7	6	2	84	9	4561
2014	Visible minority	38	41	12	7	2	78	9	1355
2014	Non-visible minority	42	38	9	7	3	80	10	5203

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	69	21	4	3	1	0	1	92	4	1356
2017	Non-visible minority	68	21	5	3	2	1	1	90	5	4574
2014	Visible minority	70	23	3	2	1	0	1	93	3	1359
2014	Non-visible minority	66	22	5	3	2	0	1	89	5	5201
2011	Visible minority	70	22	3	2	2	0	1	93	4	1460
2011	Non-visible minority	72	19	4	3	1	1	1	92	4	5752
2008	Visible minority	74	17	4	2	2	0	0	92	4	1243
2008	Non-visible minority	73	18	3	3	2	1	1	92	5	5495

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	70	19	4	4	2	1	89	6	1356
2017	Non-visible minority	66	17	5	7	4	1	84	11	4572
2014	Visible minority	70	19	5	3	2	1	90	6	1358
2014	Non-visible minority	64	18	5	7	4	1	83	11	5199
2011	Visible minority	72	17	3	5	3	1	89	8	1462
2011	Non-visible minority	67	17	4	7	4	1	85	11	5748
2008	Visible minority	73	16	3	4	3	1	90	7	1244
2008	Non-visible minority	67	16	5	7	4	1	84	11	5495

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	72	15	5	3	2	0	2	89	5	1357
2017	Non-visible minority	69	14	6	5	3	0	3	86	8	4574
2014	Visible minority	73	16	3	3	2	0	2	92	5	1359
2014	Non-visible minority	70	13	5	4	3	0	3	86	8	5198
2011	Visible minority	69	16	5	4	3	1	3	88	7	1459
2011	Non-visible minority	68	14	6	5	4	0	3	85	9	5744
2008	Visible minority	69	15	5	3	3	1	4	89	6	1245
2008	Non-visible minority	67	13	6	5	5	0	5	84	10	5493

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	76	14	5	1	1	0	2	93	3	1356
2017	Non-visible minority	79	11	3	2	2	0	2	92	4	4570
2014	Visible minority	76	15	3	1	2	0	2	94	3	1357
2014	Non-visible minority	78	11	4	2	2	0	2	91	5	5199
2011	Visible minority	73	15	4	1	2	1	3	92	4	1462
2011	Non-visible minority	77	11	4	2	2	0	3	91	5	5746
2008	Visible minority	79	9	3	2	2	1	4	93	5	1246
2008	Non-visible minority	78	8	3	3	3	1	4	90	6	5488

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	59	22	9	3	2	1	4	86	5	1355
2017	Non-visible minority	60	21	8	5	2	1	3	84	7	4577
2014	Visible minority	61	23	7	2	2	1	3	88	5	1360
2014	Non-visible minority	59	20	9	4	3	1	4	83	8	5196

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	66	21	6	2	2	1	2	90	3	1355
2017	Non-visible minority	68	19	6	2	1	2	2	91	3	4573
2014	Visible minority	65	22	6	2	1	2	2	90	4	1359
2014	Non-visible minority	64	20	6	3	1	3	3	89	4	5193
2011	Visible minority	62	20	8	3	2	2	4	87	5	1462
2011	Non-visible minority	65	17	7	2	1	2	4	88	4	5747
2008	Visible minority	67	19	7	2	1	2	2	89	4	1246
2008	Non-visible minority	69	16	6	3	1	2	3	89	4	5494

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	20	80	1354
2017	Non-visible minority	19	81	4562
2014	Visible minority	19	81	1357
2014	Non-visible minority	20	80	5192

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	49	265
2017	Non-visible minority	50	823
2014	Visible minority	48	251
2014	Non-visible minority	48	990

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	69	265
2017	Non-visible minority	63	823
2014	Visible minority	64	251
2014	Non-visible minority	62	990

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	265
2017	Non-visible minority	8	823
2014	Visible minority	9	251
2014	Non-visible minority	8	990

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	3	265
2017	Non-visible minority	4	823
2014	Non-visible minority	3	990

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	265
2017	Non-visible minority	5	823
2014	Visible minority	3	251
2014	Non-visible minority	5	990

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	265
2017	Non-visible minority	8	823
2014	Visible minority	8	251
2014	Non-visible minority	8	990

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	265
2017	Non-visible minority	2	823
2014	Visible minority	3	251
2014	Non-visible minority	3	990

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	42	265
2017	Non-visible minority	44	824
2014	Visible minority	41	251
2014	Non-visible minority	42	992

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Visible minority	43	265
2017	Non-visible minority	42	824
2014	Visible minority	45	251
2014	Non-visible minority	43	992

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	265
2017	Non-visible minority	46	824
2014	Visible minority	46	251
2014	Non-visible minority	45	992

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	45	265
2017	Non-visible minority	38	824
2014	Visible minority	37	251
2014	Non-visible minority	38	992

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Visible minority	36	265
2017	Non-visible minority	34	824
2014	Visible minority	34	251
2014	Non-visible minority	31	992

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Visible minority	56	265
2017	Non-visible minority	55	824
2014	Visible minority	48	251
2014	Non-visible minority	56	992

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Visible minority	29	265
2017	Non-visible minority	34	824
2014	Visible minority	29	251
2014	Non-visible minority	35	992

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	2	824
2014	Visible minority	0	251
2014	Non-visible minority	2	992

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	265
2017	Non-visible minority	7	824
2014	Visible minority	4	251
2014	Non-visible minority	6	992

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	265
2017	Non-visible minority	12	824
2014	Visible minority	12	251
2014	Non-visible minority	13	992

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Visible minority	53	265
2017	Non-visible minority	46	824
2014	Visible minority	50	251
2014	Non-visible minority	44	992

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Visible minority	28	265
2017	Non-visible minority	31	824
2014	Visible minority	25	251
2014	Non-visible minority	28	992

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	265
2017	Non-visible minority	14	824
2014	Visible minority	13	251
2014	Non-visible minority	13	992

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	266
2017	Non-visible minority	57	823
2014	Visible minority	50	251
2014	Non-visible minority	58	990

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	27	266
2017	Non-visible minority	31	823
2014	Visible minority	26	251
2014	Non-visible minority	28	990

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	266
2017	Non-visible minority	10	823
2014	Visible minority	8	251
2014	Non-visible minority	11	990

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	266
2017	Non-visible minority	19	823
2014	Visible minority	19	251
2014	Non-visible minority	17	990

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	266
2017	Non-visible minority	13	823
2014	Visible minority	10	251
2014	Non-visible minority	12	990

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	266
2017	Non-visible minority	8	823
2014	Visible minority	6	251
2014	Non-visible minority	6	990

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	266
2017	Non-visible minority	11	823
2014	Visible minority	18	251
2014	Non-visible minority	11	990

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	266
2017	Non-visible minority	11	823
2014	Visible minority	8	251
2014	Non-visible minority	12	990

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	29	266
2017	Non-visible minority	22	823
2014	Visible minority	24	251
2014	Non-visible minority	25	990

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	248
2017	Non-visible minority	12	766
2014	Visible minority	14	236
2014	Non-visible minority	11	929

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	18	248
2017	Non-visible minority	18	766
2014	Visible minority	19	236
2014	Non-visible minority	17	929

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	248
2017	Non-visible minority	7	766
2014	Visible minority	10	236
2014	Non-visible minority	9	929

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	248
2017	Non-visible minority	7	766
2014	Visible minority	11	236
2014	Non-visible minority	7	929

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	248
2017	Non-visible minority	9	766
2014	Visible minority	13	236
2014	Non-visible minority	12	929

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	248
2017	Non-visible minority	11	766
2014	Visible minority	9	236
2014	Non-visible minority	11	929

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	248
2017	Non-visible minority	15	766
2014	Visible minority	12	236
2014	Non-visible minority	11	929

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	248
2017	Non-visible minority	9	766
2014	Visible minority	9	236
2014	Non-visible minority	9	929

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	248
2017	Non-visible minority	12	766
2014	Visible minority	10	236
2014	Non-visible minority	10	929

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	26	248
2017	Non-visible minority	26	766
2014	Visible minority	24	236
2014	Non-visible minority	28	929

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	248
2017	Non-visible minority	9	766
2014	Visible minority	9	236
2014	Non-visible minority	10	929

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	52	248
2017	Non-visible minority	41	766
2014	Visible minority	43	236
2014	Non-visible minority	49	929

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	1	766
2014	Non-visible minority	2	929

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	52	248
2017	Non-visible minority	55	766
2014	Visible minority	45	236
2014	Non-visible minority	53	929

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	2	248
2017	Non-visible minority	3	766

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	248
2017	Non-visible minority	16	766
2014	Visible minority	11	236
2014	Non-visible minority	12	929

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	93	7	266
2017	Non-visible minority	92	8	822

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	16	18	5	8	29	8	50	21	1357
2017	Non-visible minority	15	17	18	8	8	27	7	48	24	4578
2014	Visible minority	13	15	19	6	6	29	12	47	20	1359
2014	Non-visible minority	13	17	19	8	8	29	7	47	24	5201

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	29	17	5	6	12	1	67	12	1357
2017	Non-visible minority	28	31	17	7	6	9	1	66	15	4570
2014	Visible minority	23	25	19	6	5	19	3	62	13	1357
2014	Non-visible minority	22	29	20	7	6	14	2	61	16	5202
2011	Visible minority	29	30	18	6	5	12	0	67	13	1461
2011	Non-visible minority	29	33	17	8	5	8	0	67	14	5751

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	13	87	1354
2017	Non-visible minority	8	92	4561
2014	Visible minority	11	89	1354
2014	Non-visible minority	7	93	5181

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	37	180
2017	Non-visible minority	34	368
2014	Visible minority	32	132
2014	Non-visible minority	33	335

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	81	180
2017	Non-visible minority	79	368
2014	Visible minority	80	132
2014	Non-visible minority	77	335

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	180
2017	Non-visible minority	2	368
2014	Visible minority	4	132
2014	Non-visible minority	4	335

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	2	368
2014	Non-visible minority	3	335

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	180
2017	Non-visible minority	9	368
2014	Visible minority	5	132
2014	Non-visible minority	7	335

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	180
2017	Non-visible minority	7	368
2014	Visible minority	7	132
2014	Non-visible minority	8	335

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	180
2017	Non-visible minority	5	368
2014	Visible minority	6	132
2014	Non-visible minority	8	335

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Visible minority	55	180
2017	Non-visible minority	20	364
2014	Visible minority	46	134
2014	Non-visible minority	17	334

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Visible minority	44	180
2017	Non-visible minority	14	364
2014	Visible minority	30	134
2014	Non-visible minority	10	334

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	35	180
2017	Non-visible minority	6	364
2014	Visible minority	34	134
2014	Non-visible minority	8	334

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	180
2017	Non-visible minority	2	364
2014	Visible minority	14	134
2014	Non-visible minority	3	334

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Visible minority	20	180
2017	Non-visible minority	24	364
2014	Visible minority	17	134
2014	Non-visible minority	29	334

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Visible minority	17	180
2017	Non-visible minority	26	364
2014	Visible minority	11	134
2014	Non-visible minority	19	334

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	3	364
2014	Non-visible minority	2	334

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	3	364

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	180
2017	Non-visible minority	8	364
2014	Non-visible minority	10	334

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	180
2017	Non-visible minority	23	364
2014	Visible minority	11	134
2014	Non-visible minority	18	334

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	180
2017	Non-visible minority	18	364
2014	Visible minority	9	134
2014	Non-visible minority	20	334

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Visible minority	0	134

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	180
2017	Non-visible minority	20	364
2014	Visible minority	28	134
2014	Non-visible minority	31	334

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	27	181
2017	Non-visible minority	31	367
2014	Visible minority	20	133
2014	Non-visible minority	29	334

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	181
2017	Non-visible minority	11	367
2014	Visible minority	12	133
2014	Non-visible minority	15	334

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	181
2017	Non-visible minority	5	367
2014	Visible minority	6	133
2014	Non-visible minority	7	334

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	181
2017	Non-visible minority	14	367
2014	Visible minority	16	133
2014	Non-visible minority	16	334

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	181
2017	Non-visible minority	8	367
2014	Visible minority	6	133
2014	Non-visible minority	5	334

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	3	181
2017	Non-visible minority	5	367
2014	Visible minority	7	133
2014	Non-visible minority	6	334

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	181
2017	Non-visible minority	7	367
2014	Visible minority	7	133
2014	Non-visible minority	8	334

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	181
2017	Non-visible minority	9	367
2014	Non-visible minority	7	334

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	58	181
2017	Non-visible minority	52	367
2014	Visible minority	59	133
2014	Non-visible minority	52	334

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	175
2017	Non-visible minority	6	350
2014	Visible minority	6	123
2014	Non-visible minority	5	310

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	175
2017	Non-visible minority	17	350
2014	Visible minority	8	123
2014	Non-visible minority	13	310

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	175
2017	Non-visible minority	4	350
2014	Non-visible minority	3	310

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	2	350
2014	Non-visible minority	2	310

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	3	175
2017	Non-visible minority	2	350
2014	Non-visible minority	2	310

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	175
2017	Non-visible minority	4	350
2014	Visible minority	7	123
2014	Non-visible minority	4	310

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	175
2017	Non-visible minority	11	350
2014	Visible minority	9	123
2014	Non-visible minority	7	310

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	175
2017	Non-visible minority	9	350
2014	Visible minority	16	123
2014	Non-visible minority	11	310

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	175
2017	Non-visible minority	9	350
2014	Visible minority	8	123
2014	Non-visible minority	7	310

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	27	175
2017	Non-visible minority	20	350
2014	Visible minority	22	123
2014	Non-visible minority	24	310

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	175
2017	Non-visible minority	7	350
2014	Visible minority	9	123
2014	Non-visible minority	11	310

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	45	175
2017	Non-visible minority	38	350
2014	Visible minority	49	123
2014	Non-visible minority	50	310

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	2	350
2014	Non-visible minority	3	310

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	58	175
2017	Non-visible minority	65	350
2014	Visible minority	62	123
2014	Non-visible minority	64	310

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	175
2017	Non-visible minority	16	350
2014	Visible minority	9	123
2014	Non-visible minority	13	310

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	89	11	180
2017	Non-visible minority	88	12	369

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	17	20	3	5	32	8	53	13	1356
2017	Non-visible minority	16	15	20	3	3	35	8	55	10	4572
2014	Visible minority	13	16	22	4	5	30	11	49	14	1358
2014	Non-visible minority	14	15	20	3	2	37	8	54	9	5194

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	31	18	4	4	15	2	69	9	1356
2017	Non-visible minority	32	32	16	3	3	12	1	74	7	4564
2014	Visible minority	24	27	20	4	3	18	3	65	10	1358
2014	Non-visible minority	27	29	19	3	2	19	2	70	7	5198
2011	Visible minority	32	32	17	4	4	12	0	73	9	1464
2011	Non-visible minority	37	34	14	4	2	9	0	78	7	5734

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	23	77	1352
2017	Non-visible minority	20	80	4571
2014	Visible minority	20	80	1351
2014	Non-visible minority	16	84	5191

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	81	19	311
2017	Non-visible minority	82	18	894
2014	Visible minority	79	21	272
2014	Non-visible minority	80	20	839

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	49	36	5	8	1	1	1	86	10	254
2017	Non-visible minority	51	31	7	7	3	0	0	82	11	736
2014	Visible minority	46	36	6	7	3	0	1	84	10	219
2014	Non-visible minority	52	32	7	6	2	0	1	85	8	678

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	51	12	6	3	3	4	79	9	1357
2017	Non-visible minority	29	49	9	6	2	1	4	83	8	4574
2014	Visible minority	23	49	14	6	2	3	3	76	8	1359
2014	Non-visible minority	27	51	10	6	1	1	4	82	7	5197
2011	Visible minority	23	51	14	7	2	2	2	77	9	1460
2011	Non-visible minority	26	51	9	7	2	1	4	81	9	5748
2008	Visible minority	21	46	12	9	5	4	3	72	15	1246
2008	Non-visible minority	25	47	10	8	4	2	4	77	13	5498

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	23	21	6	4	26	8	52	16	1355
2017	Non-visible minority	10	21	22	7	5	27	9	47	19	4572
2014	Visible minority	10	21	26	9	4	23	9	44	19	1358
2014	Non-visible minority	8	19	24	9	5	25	9	42	22	5200
2011	Visible minority	9	21	26	7	5	26	6	45	17	1461
2011	Non-visible minority	8	20	24	9	6	26	8	42	22	5739

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	29	14	2	2	10	4	78	5	1357
2017	Non-visible minority	41	30	10	4	2	10	4	82	7	4575
2014	Visible minority	34	32	14	4	2	10	4	77	7	1360
2014	Non-visible minority	37	32	12	4	2	10	4	80	6	5199
2011	Visible minority	35	33	15	3	2	10	2	77	6	1465
2011	Non-visible minority	38	31	12	5	2	9	4	79	8	5746
2008	Visible minority	30	33	13	4	2	15	3	76	8	1249
2008	Non-visible minority	36	32	12	4	2	10	4	79	7	5493

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	27	17	4	3	15	4	71	8	1353
2017	Non-visible minority	30	31	13	5	2	14	4	74	9	4567
2014	Visible minority	28	31	16	4	2	15	3	72	7	1358
2014	Non-visible minority	27	32	15	5	3	14	4	72	10	5191
2011	Visible minority	28	32	16	4	3	15	2	72	9	1460
2011	Non-visible minority	29	30	15	6	3	14	3	71	11	5736
2008	Visible minority	28	30	17	6	3	11	4	69	11	1246
2008	Non-visible minority	33	30	13	7	4	9	4	73	12	5500

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	53	25	9	5	6	1	1	80	11	1352
2017	Non-visible minority	56	25	7	6	5	1	0	82	11	4571

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	53	25	10	4	6	3	0	80	10	1353
2017	Non-visible minority	58	23	10	4	4	1	0	82	8	4576

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	40	14	5	5	3	0	75	11	1354
2017	Non-visible minority	34	40	13	6	5	2	0	76	12	4575

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	39	16	11	9	3	0	63	21	1358
2017	Non-visible minority	20	40	15	14	10	1	0	60	25	4573

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	23	21	12	20	1	4	44	34	1348
2017	Non-visible minority	17	24	20	15	22	0	1	42	37	4574

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	29	25	15	13	1	1	46	28	1352
2017	Non-visible minority	15	27	27	17	13	0	1	42	30	4569

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	31	24	11	10	1	3	53	22	1351
2017	Non-visible minority	21	30	23	15	9	0	2	52	24	4562

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	23	23	16	15	2	4	42	34	1349
2017	Non-visible minority	18	24	23	17	16	1	1	43	33	4573

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	25	14	6	6	1	12	70	13	1347
2017	Non-visible minority	40	25	15	6	5	1	8	72	12	4561

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	32	21	9	10	1	1	59	19	1350
2017	Non-visible minority	27	30	22	12	8	0	1	58	20	4559

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	31	23	11	8	1	3	56	20	1348
2017	Non-visible minority	26	33	21	11	7	1	1	61	18	4559

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	31	23	13	9	1	3	54	22	1344
2017	Non-visible minority	21	32	23	14	8	1	1	54	22	4556

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	31	21	11	9	2	3	57	21	1345
2017	Non-visible minority	27	33	20	11	8	0	1	61	19	4558

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	32	21	9	6	1	4	62	15	1345
2017	Non-visible minority	29	32	21	10	6	1	2	62	16	4547

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	28	15	6	4	1	3	74	10	1356
2017	Non-visible minority	50	25	13	6	5	0	1	76	11	4573

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	56	17	8	5	6	2	6	79	12	1353
2017	Non-visible minority	71	12	5	4	3	1	3	87	7	4573

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	25	12	4	3	1	5	80	8	1353
2017	Non-visible minority	53	29	10	4	2	0	2	84	7	4573

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	21	10	6	7	1	4	76	14	1352
2017	Non-visible minority	57	21	9	5	5	0	2	80	10	4569

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	49	13	5	3	1	1	28	87	6	1351
2017	Non-visible minority	51	13	5	2	1	0	27	89	4	4568

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	56	20	9	2	2	1	11	86	4	1346
2017	Non-visible minority	64	20	7	3	1	0	6	89	4	4548

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	52	20	7	6	6	2	7	79	13	1354
2017	Non-visible minority	64	17	8	3	4	1	4	85	7	4572

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	49	28	11	4	1	1	5	82	6	1351
2017	Non-visible minority	49	31	12	4	2	0	2	81	6	4565

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	30	38	12	7	1	1	42	19	1356
2017	Non-visible minority	11	31	37	14	7	0	0	42	21	4573

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	9	16	45	21	7	1	1	28	26	1354
2017	Non-visible minority	10	20	40	22	8	0	0	30	30	4573

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	21	20	12	16	3	1	27	73	1358
2017	Non-visible minority	25	24	20	13	14	3	1	27	73	4583

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	937
2017	Non-visible minority	25	3190

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	42	937
2017	Non-visible minority	39	3190

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	17	937
2017	Non-visible minority	21	3190

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	40	937
2017	Non-visible minority	43	3190

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	937
2017	Non-visible minority	8	3190

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	39	937
2017	Non-visible minority	42	3190

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Visible minority	4	47	21	8	5	15	913
2017	Non-visible minority	4	43	19	12	6	16	3125

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	24	15	19	22	3	8	38	45	944
2017	Non-visible minority	10	20	16	18	26	3	7	34	49	3196

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	3	9	11	20	47	2	6	14	74	944
2017	Non-visible minority	2	8	10	17	54	3	6	11	78	3192

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Health Canada by Question 118. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.