2017 Public Service Employee Survey Results by Theme for Health Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	38	11	8	5	76	13	888
2017	Language of service - Both English and French	34	46	10	6	3	81	8	754
2014	Language of service - English only	34	42	9	10	4	77	14	990
2014	Language of service - Both English and French	30	47	11	7	5	77	11	866
2011	Language of service - English only	38	41	9	7	4	79	11	1066
2011	Language of service - Both English and French	37	39	12	7	5	76	12	990
2008	Language of service - English only	41	39	10	6	5	80	11	1159
2008	Language of service - Both English and French	39	41	11	6	4	80	9	956

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	34	13	13	12	0	0	62	25	886
2017	Language of service - Both English and French	31	38	14	10	6	0	0	69	16	753

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	58	29	8	4	2	87	6	887
2017	Language of service - Both English and French	48	38	11	2	1	86	3	749
2014	Language of service - English only	66	25	6	2	1	91	3	988
2014	Language of service - Both English and French	58	32	7	2	1	91	2	865
2011	Language of service - English only	63	28	6	2	1	92	3	1071
2011	Language of service - Both English and French	58	31	7	3	1	89	4	993

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	35	12	4	4	1	80	8	886
2017	Language of service - Both English and French	41	42	9	5	3	0	83	8	749
2014	Language of service - English only	43	37	11	6	3	0	81	8	988
2014	Language of service - Both English and French	38	44	10	4	3	0	82	7	865
2011	Language of service - English only	45	39	8	6	3	0	83	8	1073
2011	Language of service - Both English and French	41	40	10	6	3	0	82	9	991
2008	Language of service - English only	47	37	7	6	2	0	84	8	1170
2008	Language of service - Both English and French	44	40	8	6	2	0	84	8	962

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	31	16	10	9	1	65	19	885
2017	Language of service - Both English and French	37	36	17	6	3	0	73	9	752
2014	Language of service - English only	27	33	18	11	10	1	61	21	988
2014	Language of service - Both English and French	28	39	16	9	7	1	68	16	866
2011	Language of service - English only	30	33	17	10	9	1	64	19	1072
2011	Language of service - Both English and French	30	35	20	8	5	1	67	13	990

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	32	16	9	9	1	65	18	884
2017	Language of service - Both English and French	35	40	16	6	3	0	75	9	754
2014	Language of service - English only	26	34	17	13	9	1	61	22	989
2014	Language of service - Both English and French	27	40	16	10	6	1	67	16	866
2011	Language of service - English only	28	36	16	11	9	0	64	20	1071
2011	Language of service - Both English and French	30	40	17	8	5	0	70	13	989
2008	Language of service - English only	29	36	14	11	9	0	66	20	1171
2008	Language of service - Both English and French	32	41	14	9	4	0	73	13	958

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	20	17	12	13	6	0	56	26	884
2017	Language of service - Both English and French	29	30	18	10	7	5	1	63	18	753
2014	Language of service - English only	28	24	20	11	13	4	0	54	24	989
2014	Language of service - Both English and French	25	29	18	12	10	5	0	58	23	865
2011	Language of service - English only	28	24	16	13	13	4	1	55	27	1072
2011	Language of service - Both English and French	28	26	18	13	10	4	1	57	25	988
2008	Language of service - English only	27	27	17	13	12	6	0	57	26	1170
2008	Language of service - Both English and French	31	26	17	13	7	5	1	61	22	959

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	25	11	9	7	1	1	72	16	887
2017	Language of service - Both English and French	46	31	11	6	3	2	1	79	9	752
2014	Language of service - English only	43	27	13	8	7	1	1	71	16	990
2014	Language of service - Both English and French	42	33	14	6	5	1	0	75	11	865
2011	Language of service - English only	40	28	12	9	8	2	1	70	18	1067
2011	Language of service - Both English and French	40	32	13	9	5	1	1	73	14	990
2008	Language of service - English only	36	28	14	11	9	2	0	65	21	1169
2008	Language of service - Both English and French	41	30	12	8	7	2	0	73	15	961

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	32	7	9	7	1	1	77	17	889
2017	Language of service - Both English and French	43	36	11	6	3	1	1	80	9	754
2014	Language of service - English only	40	31	11	10	7	1	0	71	18	989
2014	Language of service - Both English and French	38	38	11	7	5	0	0	77	12	866
2011	Language of service - English only	37	33	10	11	8	1	0	71	19	1070
2011	Language of service - Both English and French	38	33	11	11	6	1	0	72	17	989
2008	Language of service - English only	35	29	12	11	11	1	1	65	23	1168
2008	Language of service - Both English and French	39	34	10	10	7	0	0	73	17	961

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	49	23	12	7	8	0	73	15	886
2017	Language of service - Both English and French	52	27	10	6	4	1	79	10	751
2014	Language of service - English only	46	25	12	8	7	1	72	16	990
2014	Language of service - Both English and French	47	31	10	6	4	0	79	11	865

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	27	15	9	9	10	2	63	21	890
2017	Language of service - Both English and French	26	32	18	9	5	10	1	65	15	752
2014	Language of service - English only	24	30	19	10	7	9	1	60	19	988
2014	Language of service - Both English and French	24	31	18	11	5	10	0	61	18	866
2011	Language of service - English only	24	30	16	10	13	6	1	58	24	1071
2011	Language of service - Both English and French	24	30	19	10	8	8	1	59	19	991

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	27	18	12	13	4	1	55	26	889
2017	Language of service - Both English and French	23	34	19	12	8	3	0	59	21	751
2014	Language of service - English only	22	27	20	16	11	4	0	51	28	987
2014	Language of service - Both English and French	19	32	24	14	9	2	0	52	23	865
2011	Language of service - English only	24	28	16	14	15	3	0	54	29	1068
2011	Language of service - Both English and French	19	31	20	14	10	4	1	53	25	989
2008	Language of service - English only	25	32	15	12	14	2	0	59	26	1168
2008	Language of service - Both English and French	23	36	18	12	9	2	1	61	21	962

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	25	16	18	15	7	0	47	35	885
2017	Language of service - Both English and French	17	29	24	16	8	7	0	49	26	751
2014	Language of service - English only	16	24	19	20	15	7	0	43	37	988
2014	Language of service - Both English and French	13	28	25	19	9	6	0	43	29	866
2011	Language of service - English only	15	31	17	18	14	4	0	48	34	1072
2011	Language of service - Both English and French	11	33	22	19	8	6	1	47	29	990
2008	Language of service - English only	13	33	18	17	13	5	0	49	32	1168
2008	Language of service - Both English and French	12	34	21	18	10	5	0	48	29	961

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	24	15	12	20	9	0	49	35	886
2017	Language of service - Both English and French	20	27	20	16	11	7	0	50	29	752
2014	Language of service - English only	17	21	18	17	17	9	0	42	38	988
2014	Language of service - Both English and French	15	28	20	19	12	6	0	46	33	865
2011	Language of service - English only	17	25	17	16	17	8	0	45	36	1072
2011	Language of service - Both English and French	14	29	21	16	11	8	1	47	30	991
2008	Language of service - English only	17	28	17	14	14	10	0	50	31	1168
2008	Language of service - Both English and French	16	28	19	14	11	11	0	50	28	959

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	27	16	17	16	6	47	35	888
2017	Language of service - Both English and French	17	31	22	16	11	3	49	28	753
2014	Language of service - English only	14	27	18	20	17	4	42	39	988
2014	Language of service - Both English and French	15	32	19	20	11	3	48	32	866
2011	Language of service - English only	15	31	16	20	16	2	46	38	1069
2011	Language of service - Both English and French	14	34	19	19	11	2	49	31	990
2008	Language of service - English only	13	34	15	19	15	3	49	35	1174
2008	Language of service - Both English and French	16	35	17	20	11	2	52	31	957

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	32	17	13	15	1	55	28	887
2017	Language of service - Both English and French	27	36	15	13	8	1	64	21	753
2014	Language of service - English only	21	31	19	16	13	0	52	29	989
2014	Language of service - Both English and French	22	35	20	13	10	0	57	23	866
2011	Language of service - English only	22	34	15	16	13	0	57	29	1072
2011	Language of service - Both English and French	24	36	17	13	9	0	60	22	992

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	43	10	8	5	1	0	77	13	885
2017	Language of service - Both English and French	33	44	10	8	4	1	0	78	12	753

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	22	16	17	16	16	2	41	40	888
2017	Language of service - Both English and French	14	23	18	15	10	18	3	47	30	749
2014	Language of service - English only	13	21	18	19	17	11	2	39	41	989
2014	Language of service - Both English and French	12	23	17	18	15	12	3	41	39	864

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	28	11	8	8	1	1	73	16	889
2017	Language of service - Both English and French	40	37	10	7	4	1	0	78	12	754
2014	Language of service - English only	39	31	13	10	6	1	1	71	16	990
2014	Language of service - Both English and French	37	38	11	8	5	0	0	76	13	866
2011	Language of service - English only	35	34	12	11	8	1	0	69	19	1069
2011	Language of service - Both English and French	36	34	13	10	6	0	1	71	17	989
2008	Language of service - English only	32	34	12	11	10	1	0	66	22	1166
2008	Language of service - Both English and French	32	36	12	11	8	0	1	69	19	962

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	31	9	12	10	1	3	67	23	158
2017	Language of service - Both English and French	27	41	13	11	3	3	3	71	15	183
2014	Language of service - English only	29	35	11	14	9	2	1	65	23	172
2014	Language of service - Both English and French	24	39	12	9	9	2	5	68	19	219

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	32	12	15	12	2	2	59	28	890
2017	Language of service - Both English and French	35	40	11	9	4	2	0	76	13	752
2014	Language of service - English only	29	34	11	15	7	1	1	65	23	988
2014	Language of service - Both English and French	28	43	11	11	5	1	1	72	16	865
2011	Language of service - English only	29	35	11	14	8	2	1	66	23	1074
2011	Language of service - Both English and French	34	35	13	11	5	2	1	71	17	992
2008	Language of service - English only	29	33	11	14	11	1	1	64	25	1172
2008	Language of service - Both English and French	33	40	9	11	5	1	0	74	16	962

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	24	16	12	14	12	1	53	30	887
2017	Language of service - Both English and French	30	28	15	9	6	10	1	66	17	754
2014	Language of service - English only	27	25	17	12	10	7	1	57	24	987
2014	Language of service - Both English and French	25	30	17	13	8	7	1	59	23	865
2011	Language of service - English only	31	23	15	12	12	6	1	59	26	1074
2011	Language of service - Both English and French	34	26	14	11	8	6	1	65	20	988
2008	Language of service - English only	28	27	13	13	12	6	1	59	27	1171
2008	Language of service - Both English and French	37	29	11	10	8	6	0	70	18	962

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	38	11	17	10	0	61	27	889
2017	Language of service - Both English and French	25	42	13	15	5	0	67	20	753
2014	Language of service - English only	17	37	13	22	11	0	54	33	989
2014	Language of service - Both English and French	22	37	17	16	7	0	60	24	864
2011	Language of service - English only	25	40	12	15	7	1	66	22	1074
2011	Language of service - Both English and French	28	41	12	11	7	1	69	18	989
2008	Language of service - English only	27	42	10	13	7	1	70	19	1170
2008	Language of service - Both English and French	31	41	14	10	3	0	73	13	961

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	36	8	7	4	81	11	889
2017	Language of service - Both English and French	41	41	8	7	3	82	10	753
2014	Language of service - English only	48	32	10	6	4	80	9	989
2014	Language of service - Both English and French	37	41	12	6	4	78	10	865
2011	Language of service - English only	49	32	10	6	4	81	10	1071
2011	Language of service - Both English and French	41	37	11	7	4	78	10	989
2008	Language of service - English only	45	37	8	7	3	83	10	1172
2008	Language of service - Both English and French	40	40	11	7	3	80	10	962

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	34	6	6	3	0	0	84	10	888
2017	Language of service - Both English and French	45	37	8	7	3	0	0	82	9	754
2014	Language of service - English only	51	33	7	6	4	0	0	83	9	988
2014	Language of service - Both English and French	40	40	9	7	4	0	0	81	11	864
2011	Language of service - English only	51	36	5	5	3	0	0	87	8	1073
2011	Language of service - Both English and French	42	40	8	4	4	0	1	83	9	991
2008	Language of service - English only	50	36	5	6	3	1	0	86	9	1170
2008	Language of service - Both English and French	45	39	8	5	3	0	0	84	8	962

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	30	14	15	15	2	1	54	31	886
2017	Language of service - Both English and French	21	34	20	14	8	3	0	56	23	753
2014	Language of service - English only	17	24	18	20	18	2	1	43	39	988
2014	Language of service - Both English and French	16	33	18	19	12	1	0	50	32	866
2011	Language of service - English only	22	33	14	16	12	2	1	57	29	1074
2011	Language of service - Both English and French	22	32	17	16	10	2	1	55	27	989
2008	Language of service - English only	23	35	14	13	12	2	0	60	26	1169
2008	Language of service - Both English and French	25	38	15	13	7	2	0	64	20	960

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	21	19	16	22	4	2	40	40	885
2017	Language of service - Both English and French	17	29	16	15	18	4	2	48	35	751
2014	Language of service - English only	13	22	17	17	25	3	3	37	45	988
2014	Language of service - Both English and French	11	25	16	18	23	4	3	38	44	864
2011	Language of service - English only	15	27	17	17	20	2	3	44	39	1074
2011	Language of service - Both English and French	14	29	16	17	20	2	2	45	38	990
2008	Language of service - English only	14	28	14	19	20	2	2	44	41	1168
2008	Language of service - Both English and French	20	35	15	14	12	2	2	57	28	960

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	39	11	10	10	0	68	20	884
2017	Language of service - Both English and French	31	41	11	10	5	1	73	16	751
2014	Language of service - English only	19	42	12	15	12	0	61	27	989
2014	Language of service - Both English and French	21	43	16	14	6	0	64	20	866
2011	Language of service - English only	33	38	10	11	8	0	71	19	1073
2011	Language of service - Both English and French	32	38	14	11	5	0	70	17	991

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	32	14	11	10	1	65	21	887
2017	Language of service - Both English and French	32	37	16	9	5	0	70	14	751
2014	Language of service - English only	25	36	15	13	10	0	62	23	990
2014	Language of service - Both English and French	28	37	17	11	6	0	65	17	866

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	34	11	13	9	0	67	22	887
2017	Language of service - Both English and French	32	39	15	10	4	0	71	14	750
2014	Language of service - English only	23	39	15	13	9	0	62	23	988
2014	Language of service - Both English and French	29	38	17	10	6	0	67	16	866
2011	Language of service - English only	34	38	11	10	5	1	74	16	1067
2011	Language of service - Both English and French	34	43	11	8	4	0	77	12	989

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	31	19	14	10	5	1	54	26	886
2017	Language of service - Both English and French	20	37	21	11	5	6	0	61	17	748

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	29	11	9	11	0	0	69	20	887
2017	Language of service - Both English and French	44	32	11	8	5	1	0	76	13	753
2014	Language of service - English only	30	38	12	10	10	0	0	68	20	989
2014	Language of service - Both English and French	36	34	13	9	6	1	1	71	16	865
2011	Language of service - English only	36	35	10	11	7	0	0	72	18	1073
2011	Language of service - Both English and French	40	34	10	8	6	0	1	76	14	991

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	25	11	13	14	2	5	59	29	887
2017	Language of service - Both English and French	27	24	9	13	10	4	12	61	27	753
2014	Language of service - English only	25	22	12	14	19	2	6	51	36	990
2014	Language of service - Both English and French	27	24	12	11	14	2	12	58	28	864
2011	Language of service - English only	28	24	10	13	18	2	6	56	34	1073
2011	Language of service - Both English and French	28	22	10	13	14	1	12	58	31	990
2008	Language of service - English only	28	25	8	15	17	2	4	57	34	1171
2008	Language of service - Both English and French	32	23	10	13	13	2	7	61	28	961

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	36	18	10	6	1	65	17	887
2017	Language of service - Both English and French	32	41	14	7	4	1	74	12	754
2014	Language of service - English only	27	33	23	9	7	0	60	16	989
2014	Language of service - Both English and French	33	39	15	7	5	1	72	12	865
2011	Language of service - English only	29	32	22	10	6	1	62	17	1073
2011	Language of service - Both English and French	34	35	18	8	4	0	69	13	993
2008	Language of service - English only	23	33	24	11	9	1	56	20	1167
2008	Language of service - Both English and French	28	31	22	12	7	0	59	19	960

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	23	11	6	8	4	6	72	16	884
2017	Language of service - Both English and French	47	25	8	5	6	3	6	79	12	751
2014	Language of service - English only	43	23	10	6	8	4	6	73	16	990
2014	Language of service - Both English and French	45	24	10	6	7	3	4	75	14	866
2011	Language of service - English only	42	26	10	8	11	1	3	70	20	1071
2011	Language of service - Both English and French	44	25	8	8	8	3	4	74	17	993

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Language of service - English only	28	33	40	884
2017	Language of service - Both English and French	29	38	33	754
2014	Language of service - English only	24	38	37	990
2014	Language of service - Both English and French	26	36	37	866
2011	Language of service - English only	28	36	35	1076
2011	Language of service - Both English and French	33	35	32	989

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Language of service - English only	18	20	32	16	5	10	248
2017	Language of service - Both English and French	12	38	33	5	5	8	223
2014	Language of service - English only	14	22	31	17	9999	16	253
2014	Language of service - Both English and French	8	33	42	8	9999	10	229
2011	Language of service - English only	19	23	34	14	9999	11	313
2011	Language of service - Both English and French	11	37	34	6	9999	11	335

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	40	9	6	4	1	82	10	885
2017	Language of service - Both English and French	41	44	8	4	2	1	85	7	754
2014	Language of service - English only	38	40	12	6	3	1	78	10	990
2014	Language of service - Both English and French	36	45	12	4	2	0	81	7	866
2011	Language of service - English only	40	41	8	6	4	1	82	10	1074
2011	Language of service - Both English and French	39	43	11	5	2	1	82	7	990
2008	Language of service - English only	44	38	10	5	3	1	82	8	1170
2008	Language of service - Both English and French	46	38	10	3	3	0	84	6	961

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	24	39	17	10	7	2	64	18	888
2017	Language of service - Both English and French	22	48	17	7	5	2	71	12	752
2014	Language of service - English only	23	38	20	10	6	3	63	16	989
2014	Language of service - Both English and French	23	42	20	9	4	2	67	13	866
2011	Language of service - English only	24	40	16	12	6	1	65	19	1068
2011	Language of service - Both English and French	26	43	17	9	4	1	70	13	987

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	20	37	16	8	1	3	25	36	886
2017	Language of service - Both English and French	9	28	34	18	8	1	3	26	39	747
2014	Language of service - English only	13	26	39	15	5	1	1	21	40	985
2014	Language of service - Both English and French	11	31	35	16	4	0	2	21	43	861
2011	Language of service - English only	14	26	35	16	6	1	3	23	40	1071
2011	Language of service - Both English and French	11	28	35	15	7	1	2	23	41	986
2008	Language of service - English only	12	26	38	16	7	0	2	23	38	1166
2008	Language of service - Both English and French	12	29	37	14	6	1	1	20	42	959

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	18	28	20	12	2	4	34	36	880
2017	Language of service - Both English and French	11	21	32	20	10	2	4	33	33	748
2014	Language of service - English only	17	21	31	18	9	2	2	28	40	986
2014	Language of service - Both English and French	13	23	33	19	8	2	3	28	38	862
2011	Language of service - English only	16	20	26	19	13	2	4	34	38	1072
2011	Language of service - Both English and French	11	20	29	22	11	3	3	35	33	985
2008	Language of service - English only	13	20	30	21	11	3	2	33	35	1164
2008	Language of service - Both English and French	13	23	32	20	9	2	2	30	37	957

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	21	30	13	9	3	3	24	44	886
2017	Language of service - Both English and French	22	28	27	12	6	2	3	19	53	747
2014	Language of service - English only	27	27	26	12	5	2	2	17	56	982
2014	Language of service - Both English and French	27	30	24	10	6	1	2	16	59	861
2011	Language of service - English only	19	23	31	15	7	2	3	23	44	1073
2011	Language of service - Both English and French	22	27	28	12	6	2	4	19	51	987
2008	Language of service - English only	17	24	32	16	7	2	3	24	42	1161
2008	Language of service - Both English and French	21	26	29	14	5	1	3	20	49	958

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	13	29	29	13	2	4	45	24	879
2017	Language of service - Both English and French	9	20	33	23	10	2	3	35	31	743
2014	Language of service - English only	10	16	34	28	8	2	3	38	27	986
2014	Language of service - Both English and French	10	20	36	22	10	0	2	33	30	861
2011	Language of service - English only	7	13	33	29	13	1	4	44	21	1073
2011	Language of service - Both English and French	12	21	32	21	9	1	3	31	35	987
2008	Language of service - English only	7	15	33	30	12	0	3	43	23	1161
2008	Language of service - Both English and French	12	22	33	22	8	1	2	31	35	956

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	21	27	16	9	2	4	27	45	886
2017	Language of service - Both English and French	16	26	28	15	8	2	4	25	45	748
2014	Language of service - English only	25	25	26	13	7	2	2	21	52	984
2014	Language of service - Both English and French	26	27	26	13	7	1	2	20	54	862
2011	Language of service - English only	18	24	29	15	11	1	3	27	44	1069
2011	Language of service - Both English and French	17	24	30	15	9	1	3	26	43	985
2008	Language of service - English only	18	24	26	17	10	1	2	29	44	1162
2008	Language of service - Both English and French	16	23	29	20	8	1	3	29	41	959

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	20	27	17	9	4	4	28	42	887
2017	Language of service - Both English and French	12	23	27	21	10	3	4	34	38	747
2014	Language of service - English only	17	18	26	22	12	3	3	36	37	985
2014	Language of service - Both English and French	13	19	29	23	11	1	3	36	34	863
2011	Language of service - English only	17	16	26	21	13	2	5	37	36	1071
2011	Language of service - Both English and French	14	20	27	21	11	3	4	35	36	985
2008	Language of service - English only	19	21	27	17	10	2	4	29	42	1164
2008	Language of service - Both English and French	17	24	27	19	6	2	4	27	44	959

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	22	28	15	7	4	4	24	45	882
2017	Language of service - Both English and French	14	26	34	14	7	2	3	22	42	748
2014	Language of service - English only	24	25	29	11	6	2	3	18	52	987
2014	Language of service - Both English and French	18	29	29	14	6	2	3	21	49	863

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	27	10	13	12	1	65	25	889
2017	Language of service - Both English and French	44	33	9	8	4	1	78	13	752
2014	Language of service - English only	39	28	9	13	9	1	68	22	989
2014	Language of service - Both English and French	41	31	9	11	7	1	73	18	865

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	38	11	10	7	0	72	17	888
2017	Language of service - Both English and French	44	38	8	7	3	1	82	10	749
2014	Language of service - English only	36	38	10	10	6	0	74	16	989
2014	Language of service - Both English and French	39	41	8	7	4	0	81	11	865

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	29	17	4	4	5	1	73	9	883
2017	Language of service - Both English and French	38	39	13	4	2	4	1	80	6	753
2014	Language of service - English only	43	34	13	4	3	3	1	79	7	989
2014	Language of service - Both English and French	41	37	11	4	2	4	0	82	6	865

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	36	11	8	5	3	76	13	885
2017	Language of service - Both English and French	38	42	12	3	2	2	82	6	753
2014	Language of service - English only	40	37	12	6	3	2	79	10	990
2014	Language of service - Both English and French	38	40	12	4	2	2	80	7	865
2011	Language of service - English only	33	37	12	9	7	2	72	16	1070
2011	Language of service - Both English and French	33	40	15	5	4	2	75	10	991

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	35	9	7	6	0	78	13	883
2017	Language of service - Both English and French	45	40	9	3	3	0	85	6	754
2014	Language of service - English only	43	38	9	5	5	0	81	10	990
2014	Language of service - Both English and French	44	39	10	5	2	0	83	8	865
2011	Language of service - English only	39	36	11	7	6	0	76	13	1071
2011	Language of service - Both English and French	39	37	12	6	4	1	78	10	990
2008	Language of service - English only	35	36	12	9	7	0	71	17	1172
2008	Language of service - Both English and French	38	39	12	5	4	1	78	10	958

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	30	15	14	13	5	2	55	29	890
2017	Language of service - Both English and French	24	33	15	11	6	6	4	64	19	750
2014	Language of service - English only	26	30	15	13	12	3	2	59	25	990
2014	Language of service - Both English and French	25	34	15	11	9	3	4	63	21	865

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	40	11	5	3	2	0	80	8	885
2017	Language of service - Both English and French	37	45	11	3	1	3	0	84	4	750
2014	Language of service - English only	41	37	11	5	3	3	0	81	8	989
2014	Language of service - Both English and French	36	44	10	4	2	3	1	83	6	866
2011	Language of service - English only	36	39	12	7	2	3	0	78	10	1072
2011	Language of service - Both English and French	37	40	14	4	2	3	0	79	7	986

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	37	11	7	8	4	1	72	16	886
2017	Language of service - Both English and French	32	37	13	9	5	4	1	72	14	752
2014	Language of service - English only	32	38	12	8	5	4	1	74	14	990
2014	Language of service - Both English and French	31	41	12	9	4	3	1	74	14	866
2011	Language of service - English only	32	35	12	9	8	3	1	70	18	1070
2011	Language of service - Both English and French	31	34	12	10	6	4	2	70	18	986
2008	Language of service - English only	28	34	13	11	10	4	0	66	21	1170
2008	Language of service - Both English and French	32	34	12	11	5	5	1	70	17	960

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	31	19	13	9	4	1	56	23	882
2017	Language of service - Both English and French	20	31	21	14	6	7	2	55	22	753
2014	Language of service - English only	22	33	21	11	9	5	1	58	21	990
2014	Language of service - Both English and French	19	34	21	12	7	4	2	57	21	865
2011	Language of service - English only	17	35	21	12	10	4	1	54	24	1072
2011	Language of service - Both English and French	16	32	21	13	7	8	2	54	23	988

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	22	15	15	20	7	1	46	39	886
2017	Language of service - Both English and French	14	25	21	14	12	10	4	45	30	753
2014	Language of service - English only	16	22	18	16	19	9	1	42	38	990
2014	Language of service - Both English and French	11	21	21	15	20	9	3	37	39	866
2011	Language of service - English only	16	20	19	14	20	10	2	41	38	1071
2011	Language of service - Both English and French	13	19	19	16	16	12	4	38	39	989

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	45	5	16	7	73	22	890
2017	Language of service - Both English and French	28	49	7	11	4	78	15	753
2014	Language of service - English only	23	48	5	16	8	72	24	990
2014	Language of service - Both English and French	28	49	7	12	4	76	17	865
2011	Language of service - English only	34	47	5	11	4	80	15	1073
2011	Language of service - Both English and French	34	48	5	10	3	82	14	989
2008	Language of service - English only	34	46	4	11	5	80	16	1172
2008	Language of service - Both English and French	41	45	3	8	3	86	11	960

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	36	8	13	8	0	70	22	888
2017	Language of service - Both English and French	38	36	8	11	7	0	73	18	754
2014	Language of service - English only	36	34	7	14	9	0	70	23	988
2014	Language of service - Both English and French	35	38	8	13	6	0	73	19	865
2011	Language of service - English only	38	37	8	10	6	0	75	16	1073
2011	Language of service - Both English and French	41	39	8	7	5	1	80	11	989

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	38	9	11	6	0	75	16	884
2017	Language of service - Both English and French	44	39	9	6	2	1	83	8	751
2014	Language of service - English only	32	42	11	10	4	0	74	15	990
2014	Language of service - Both English and French	39	42	10	6	2	0	81	9	864

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	67	22	5	2	2	1	2	91	4	887
2017	Language of service - Both English and French	52	32	5	6	4	1	0	84	11	751
2014	Language of service - English only	69	21	4	2	2	0	1	92	4	989
2014	Language of service - Both English and French	51	32	7	6	3	0	1	84	9	866
2011	Language of service - English only	78	16	3	1	1	1	1	95	2	1071
2011	Language of service - Both English and French	59	27	5	5	3	0	1	87	8	991
2008	Language of service - English only	76	16	2	2	3	0	1	93	5	1170
2008	Language of service - Both English and French	60	25	4	7	3	1	1	86	10	960

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	74	16	4	2	1	2	92	3	887
2017	Language of service - Both English and French	49	21	8	14	7	1	70	22	753
2014	Language of service - English only	78	14	4	1	1	1	94	2	989
2014	Language of service - Both English and French	45	25	9	15	6	1	70	21	866
2011	Language of service - English only	81	12	2	1	1	2	95	2	1073
2011	Language of service - Both English and French	49	23	6	15	7	1	72	22	989
2008	Language of service - English only	80	12	3	2	2	2	94	3	1171
2008	Language of service - Both English and French	48	24	7	13	7	1	72	21	961

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	76	9	6	2	1	0	6	91	3	888
2017	Language of service - Both English and French	56	19	8	9	6	0	2	77	15	751
2014	Language of service - English only	80	8	4	1	1	0	5	93	3	990
2014	Language of service - Both English and French	58	19	7	8	6	0	2	79	14	866
2011	Language of service - English only	77	10	4	1	1	1	6	94	2	1070
2011	Language of service - Both English and French	56	19	7	9	7	0	2	77	17	988
2008	Language of service - English only	75	8	5	1	2	1	10	92	3	1169
2008	Language of service - Both English and French	57	18	8	8	8	0	2	76	16	958

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	79	11	3	1	1	0	5	95	2	885
2017	Language of service - Both English and French	72	16	4	4	3	0	1	89	7	753
2014	Language of service - English only	81	8	3	0	2	0	5	94	2	986
2014	Language of service - Both English and French	68	18	5	4	4	0	1	87	8	866
2011	Language of service - English only	79	9	4	0	1	1	6	95	1	1071
2011	Language of service - Both English and French	71	14	5	4	4	0	1	86	8	991
2008	Language of service - English only	80	6	3	1	1	1	8	94	2	1167
2008	Language of service - Both English and French	71	10	5	6	6	0	1	83	12	959

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	65	15	7	1	1	3	7	90	2	886
2017	Language of service - Both English and French	46	26	12	9	4	1	2	74	14	752
2014	Language of service - English only	68	13	7	1	1	2	8	90	2	990
2014	Language of service - Both English and French	47	26	12	7	6	1	2	74	13	866

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	71	13	8	1	1	2	4	90	2	884
2017	Language of service - Both English and French	55	28	7	5	3	2	1	85	8	754
2014	Language of service - English only	69	13	7	1	1	3	6	90	2	987
2014	Language of service - Both English and French	51	31	7	5	2	1	2	85	7	866
2011	Language of service - English only	72	13	5	1	1	2	5	92	2	1072
2011	Language of service - Both English and French	54	27	8	5	3	1	2	84	8	988
2008	Language of service - English only	75	13	4	2	1	1	3	92	3	1168
2008	Language of service - Both English and French	58	23	9	5	2	1	2	83	8	962

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	29	71	878
2017	Language of service - Both English and French	17	83	749
2014	Language of service - English only	27	73	989
2014	Language of service - Both English and French	21	79	865

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	56	237
2017	Language of service - Both English and French	57	129
2014	Language of service - English only	50	241
2014	Language of service - Both English and French	50	180

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	62	237
2017	Language of service - Both English and French	56	129
2014	Language of service - English only	57	241
2014	Language of service - Both English and French	62	180

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	237
2017	Language of service - Both English and French	9	129
2014	Language of service - English only	6	241
2014	Language of service - Both English and French	9	180

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	237
2014	Language of service - English only	10	241

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	237
2014	Language of service - English only	7	241
2014	Language of service - Both English and French	4	180

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	20	237
2017	Language of service - Both English and French	11	129
2014	Language of service - English only	23	241
2014	Language of service - Both English and French	9	180

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	237
2014	Language of service - English only	4	241
2014	Language of service - Both English and French	5	180

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	53	237
2017	Language of service - Both English and French	40	130
2014	Language of service - English only	49	241
2014	Language of service - Both English and French	34	181

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	48	237
2017	Language of service - Both English and French	29	130
2014	Language of service - English only	44	241
2014	Language of service - Both English and French	46	181

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	48	237
2017	Language of service - Both English and French	49	130
2014	Language of service - English only	48	241
2014	Language of service - Both English and French	46	181

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	44	237
2017	Language of service - Both English and French	35	130
2014	Language of service - English only	39	241
2014	Language of service - Both English and French	34	181

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	39	237
2017	Language of service - Both English and French	30	130
2014	Language of service - English only	33	241
2014	Language of service - Both English and French	37	181

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	57	237
2017	Language of service - Both English and French	56	130
2014	Language of service - English only	58	241
2014	Language of service - Both English and French	57	181

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	38	237
2017	Language of service - Both English and French	37	130
2014	Language of service - English only	34	241
2014	Language of service - Both English and French	35	181

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	4	237
2017	Language of service - Both English and French	0	130
2014	Language of service - English only	4	241

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	237
2017	Language of service - Both English and French	9	130
2014	Language of service - English only	8	241
2014	Language of service - Both English and French	4	181

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	17	237
2017	Language of service - Both English and French	10	130
2014	Language of service - English only	19	241
2014	Language of service - Both English and French	14	181

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	50	237
2017	Language of service - Both English and French	42	130
2014	Language of service - English only	45	241
2014	Language of service - Both English and French	46	181

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	40	237
2017	Language of service - Both English and French	22	130
2014	Language of service - English only	32	241
2014	Language of service - Both English and French	24	181

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	17	237
2017	Language of service - Both English and French	12	130
2014	Language of service - English only	10	241
2014	Language of service - Both English and French	13	181

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	55	237
2017	Language of service - Both English and French	57	131
2014	Language of service - English only	58	242
2014	Language of service - Both English and French	57	180

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	32	237
2017	Language of service - Both English and French	25	131
2014	Language of service - English only	31	242
2014	Language of service - Both English and French	27	180

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	237
2017	Language of service - Both English and French	10	131
2014	Language of service - English only	8	242
2014	Language of service - Both English and French	9	180

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	26	237
2017	Language of service - Both English and French	20	131
2014	Language of service - English only	21	242
2014	Language of service - Both English and French	14	180

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	237
2017	Language of service - Both English and French	13	131
2014	Language of service - English only	11	242
2014	Language of service - Both English and French	10	180

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	237
2017	Language of service - Both English and French	7	131
2014	Language of service - English only	5	242
2014	Language of service - Both English and French	5	180

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	237
2017	Language of service - Both English and French	12	131
2014	Language of service - English only	14	242
2014	Language of service - Both English and French	13	180

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	237
2017	Language of service - Both English and French	8	131
2014	Language of service - English only	10	242
2014	Language of service - Both English and French	10	180

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	24	237
2017	Language of service - Both English and French	19	131
2014	Language of service - English only	21	242
2014	Language of service - Both English and French	23	180

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	205
2017	Language of service - Both English and French	12	121
2014	Language of service - English only	12	225
2014	Language of service - Both English and French	10	172

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	205
2017	Language of service - Both English and French	20	121
2014	Language of service - English only	11	225
2014	Language of service - Both English and French	20	172

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	205
2017	Language of service - Both English and French	5	121
2014	Language of service - English only	8	225
2014	Language of service - Both English and French	8	172

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	205
2017	Language of service - Both English and French	5	121
2014	Language of service - English only	10	225
2014	Language of service - Both English and French	6	172

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	205
2017	Language of service - Both English and French	7	121
2014	Language of service - English only	13	225
2014	Language of service - Both English and French	12	172

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	205
2017	Language of service - Both English and French	15	121
2014	Language of service - English only	9	225
2014	Language of service - Both English and French	9	172

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	205
2017	Language of service - Both English and French	14	121
2014	Language of service - English only	6	225
2014	Language of service - Both English and French	13	172

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	205
2017	Language of service - Both English and French	12	121
2014	Language of service - English only	8	225
2014	Language of service - Both English and French	9	172

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	205
2017	Language of service - Both English and French	14	121
2014	Language of service - English only	5	225
2014	Language of service - Both English and French	7	172

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	25	205
2017	Language of service - Both English and French	23	121
2014	Language of service - English only	21	225
2014	Language of service - Both English and French	24	172

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	205
2017	Language of service - Both English and French	10	121
2014	Language of service - English only	6	225
2014	Language of service - Both English and French	14	172

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	44	205
2017	Language of service - Both English and French	37	121
2014	Language of service - English only	41	225
2014	Language of service - Both English and French	47	172

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	4	121
2014	Language of service - English only	2	225
2014	Language of service - Both English and French	3	172

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	61	205
2017	Language of service - Both English and French	45	121
2014	Language of service - English only	54	225
2014	Language of service - Both English and French	51	172

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	205

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	23	205
2017	Language of service - Both English and French	13	121
2014	Language of service - English only	11	225
2014	Language of service - Both English and French	15	172

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	93	7	237
2017	Language of service - Both English and French	93	7	128

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	18	18	7	13	22	5	47	28	888
2017	Language of service - Both English and French	14	17	19	6	6	29	8	51	20	754
2014	Language of service - English only	15	17	20	8	11	22	6	46	27	988
2014	Language of service - Both English and French	12	18	19	7	8	28	8	47	24	866

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	27	27	18	7	11	8	2	60	20	886
2017	Language of service - Both English and French	26	36	17	6	4	10	1	70	11	752
2014	Language of service - English only	22	26	21	8	9	12	2	56	20	990
2014	Language of service - Both English and French	20	31	19	7	6	15	2	62	15	865
2011	Language of service - English only	30	30	17	10	8	5	0	63	19	1071
2011	Language of service - Both English and French	30	33	17	7	4	7	0	69	12	989

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	12	88	875
2017	Language of service - Both English and French	10	90	751
2014	Language of service - English only	10	90	985
2014	Language of service - Both English and French	9	91	863

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	38	106
2017	Language of service - Both English and French	40	71
2014	Language of service - English only	35	93
2014	Language of service - Both English and French	40	71

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	68	106
2017	Language of service - Both English and French	80	71
2014	Language of service - English only	58	93
2014	Language of service - Both English and French	82	71

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	7	71

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	106
2017	Language of service - Both English and French	0	71
2014	Language of service - English only	12	93
2014	Language of service - Both English and French	0	71

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	106
2017	Language of service - Both English and French	8	71
2014	Language of service - English only	12	93
2014	Language of service - Both English and French	7	71

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	106
2014	Language of service - English only	22	93

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	106
2014	Language of service - English only	11	93

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	47	106
2017	Language of service - Both English and French	26	70
2014	Language of service - English only	44	93
2014	Language of service - Both English and French	11	70

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	25	106
2017	Language of service - Both English and French	27	70
2014	Language of service - English only	15	93
2014	Language of service - Both English and French	14	70

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	106
2017	Language of service - Both English and French	13	70
2014	Language of service - English only	22	93
2014	Language of service - Both English and French	7	70

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	4	106
2014	Language of service - English only	7	93

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	23	106
2017	Language of service - Both English and French	15	70
2014	Language of service - English only	23	93
2014	Language of service - Both English and French	23	70

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	27	106
2017	Language of service - Both English and French	18	70
2014	Language of service - English only	24	93
2014	Language of service - Both English and French	15	70

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	106
2014	Language of service - English only	11	93
2014	Language of service - Both English and French	7	70

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	106
2017	Language of service - Both English and French	18	70
2014	Language of service - English only	17	93
2014	Language of service - Both English and French	20	70

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	106

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	106
2017	Language of service - Both English and French	15	70
2014	Language of service - English only	12	93
2014	Language of service - Both English and French	21	70

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Language of service - English only	0	93
2014	Language of service - Both English and French	0	70

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	106
2017	Language of service - Both English and French	24	70
2014	Language of service - English only	19	93
2014	Language of service - Both English and French	39	70

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	27	105
2017	Language of service - Both English and French	30	71
2014	Language of service - English only	30	93
2014	Language of service - Both English and French	33	69

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	105
2017	Language of service - Both English and French	14	71
2014	Language of service - English only	10	93
2014	Language of service - Both English and French	14	69

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	105
2017	Language of service - Both English and French	9	71
2014	Language of service - English only	9	93

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	105
2017	Language of service - Both English and French	16	71
2014	Language of service - English only	16	93
2014	Language of service - Both English and French	17	69

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	105
2017	Language of service - Both English and French	10	71
2014	Language of service - English only	7	93
2014	Language of service - Both English and French	7	69

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	105
2017	Language of service - Both English and French	8	71
2014	Language of service - English only	11	93

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	105
2017	Language of service - Both English and French	9	71
2014	Language of service - English only	6	93
2014	Language of service - Both English and French	7	69

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	105
2017	Language of service - Both English and French	9	71

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	56	105
2017	Language of service - Both English and French	45	71
2014	Language of service - English only	49	93
2014	Language of service - Both English and French	53	69

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	65

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	98
2014	Language of service - English only	8	81
2014	Language of service - Both English and French	12	66

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	98

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	65
2014	Language of service - Both English and French	0	66

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	4	98
2014	Language of service - English only	7	81

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	98
2017	Language of service - Both English and French	16	65
2014	Language of service - Both English and French	7	66

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	98
2017	Language of service - Both English and French	12	65
2014	Language of service - English only	7	81

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	98
2017	Language of service - Both English and French	16	65
2014	Language of service - English only	6	81
2014	Language of service - Both English and French	0	66

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	17	98
2017	Language of service - Both English and French	19	65
2014	Language of service - English only	18	81
2014	Language of service - Both English and French	25	66

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	98
2014	Language of service - English only	7	81
2014	Language of service - Both English and French	13	66

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	39	98
2017	Language of service - Both English and French	28	65
2014	Language of service - English only	44	81
2014	Language of service - Both English and French	47	66

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	64	98
2017	Language of service - Both English and French	52	65
2014	Language of service - English only	68	81
2014	Language of service - Both English and French	57	66

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	19	98
2017	Language of service - Both English and French	19	65
2014	Language of service - English only	8	81
2014	Language of service - Both English and French	17	66

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	88	12	106
2017	Language of service - Both English and French	89	11	71

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	16	23	2	6	30	5	52	12	884
2017	Language of service - Both English and French	14	17	20	3	3	35	9	55	10	752
2014	Language of service - English only	16	17	25	3	4	28	7	51	10	989
2014	Language of service - Both English and French	14	17	20	3	3	35	9	55	11	865

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	29	19	3	6	13	1	68	10	884
2017	Language of service - Both English and French	29	35	15	3	3	13	2	75	7	751
2014	Language of service - English only	27	27	21	4	3	16	2	66	8	989
2014	Language of service - Both English and French	25	32	19	3	2	18	2	70	6	863
2011	Language of service - English only	36	31	16	6	3	8	0	73	10	1074
2011	Language of service - Both English and French	35	34	16	4	3	7	1	76	7	985

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	22	78	881
2017	Language of service - Both English and French	22	78	753
2014	Language of service - English only	17	83	983
2014	Language of service - Both English and French	20	80	862

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	78	22	201
2017	Language of service - Both English and French	84	16	160
2014	Language of service - English only	74	26	174
2014	Language of service - Both English and French	78	22	173

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	48	32	9	6	4	0	0	81	11	154
2017	Language of service - Both English and French	45	34	11	8	1	1	0	80	9	134
2014	Language of service - English only	45	33	11	6	3	1	2	80	9	131
2014	Language of service - Both English and French	53	34	6	5	1	0	1	87	6	137

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	49	11	8	3	2	2	77	12	886
2017	Language of service - Both English and French	22	50	13	5	3	3	4	77	9	751
2014	Language of service - English only	29	48	11	7	2	2	1	79	10	988
2014	Language of service - Both English and French	22	51	13	7	2	2	3	77	9	866
2011	Language of service - English only	26	51	9	7	3	1	1	79	11	1073
2011	Language of service - Both English and French	23	49	12	9	2	2	3	76	11	986
2008	Language of service - English only	25	48	10	8	4	3	2	77	13	1172
2008	Language of service - Both English and French	24	44	12	9	4	3	4	73	14	960

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	24	20	11	8	19	4	49	25	884
2017	Language of service - Both English and French	9	21	24	5	5	27	10	48	15	754
2014	Language of service - English only	12	21	25	11	7	18	7	43	23	990
2014	Language of service - Both English and French	8	21	25	8	6	26	7	42	21	866
2011	Language of service - English only	10	22	23	13	8	19	5	42	28	1071
2011	Language of service - Both English and French	8	20	25	8	5	25	10	42	20	988

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	29	13	5	3	10	2	76	9	885
2017	Language of service - Both English and French	39	35	9	2	1	10	4	85	4	752
2014	Language of service - English only	35	30	16	6	2	9	2	73	9	990
2014	Language of service - Both English and French	32	39	12	4	2	7	3	80	6	866
2011	Language of service - English only	37	29	12	7	4	8	1	74	12	1072
2011	Language of service - Both English and French	36	34	12	4	2	9	3	79	7	988
2008	Language of service - English only	33	33	13	6	3	10	2	74	11	1172
2008	Language of service - Both English and French	35	32	12	4	2	10	4	79	7	961

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	28	17	7	5	14	2	67	14	885
2017	Language of service - Both English and French	28	37	12	4	1	14	4	79	6	752
2014	Language of service - English only	25	28	19	7	5	14	2	63	14	986
2014	Language of service - Both English and French	25	37	14	5	2	13	3	75	8	866
2011	Language of service - English only	29	29	16	7	5	13	1	68	14	1066
2011	Language of service - Both English and French	27	32	16	4	3	14	3	72	9	985
2008	Language of service - English only	29	29	15	10	7	8	2	64	19	1169
2008	Language of service - Both English and French	32	32	13	5	3	9	6	75	9	961

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	47	28	9	8	7	1	0	76	15	888
2017	Language of service - Both English and French	54	26	9	6	3	1	0	81	10	750

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	51	24	11	5	8	2	0	76	12	885
2017	Language of service - Both English and French	56	24	10	3	4	2	0	82	8	752

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	38	18	8	10	3	0	62	19	886
2017	Language of service - Both English and French	31	42	15	5	4	2	1	75	10	754

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	35	17	13	15	2	0	54	29	887
2017	Language of service - Both English and French	19	43	15	13	7	2	1	63	21	754

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	21	20	13	28	1	1	38	41	886
2017	Language of service - Both English and French	14	20	24	16	23	1	2	35	40	752

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	17	24	25	16	16	0	1	41	33	888
2017	Language of service - Both English and French	12	25	29	19	13	1	1	38	32	751

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	30	20	12	7	1	3	60	20	887
2017	Language of service - Both English and French	18	29	25	16	8	1	2	49	25	751

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	20	21	17	21	1	1	40	39	887
2017	Language of service - Both English and French	15	21	27	20	14	1	1	37	35	754

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	22	15	6	7	1	7	69	14	881
2017	Language of service - Both English and French	39	24	19	5	4	1	8	70	10	752

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	30	20	11	10	0	1	58	21	884
2017	Language of service - Both English and French	25	32	23	11	8	0	1	57	20	753

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	29	20	12	9	1	1	58	21	883
2017	Language of service - Both English and French	26	31	24	11	5	1	2	59	16	753

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	24	29	21	14	9	1	1	55	23	878
2017	Language of service - Both English and French	23	29	24	14	7	1	1	53	22	752

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	32	19	8	9	1	1	63	17	881
2017	Language of service - Both English and French	24	36	18	11	7	1	2	62	19	753

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	30	21	11	9	1	2	58	20	882
2017	Language of service - Both English and French	28	34	20	10	5	1	2	63	16	749

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	45	28	13	7	5	0	1	75	12	885
2017	Language of service - Both English and French	49	25	13	7	3	1	2	76	11	754

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	60	18	7	4	5	3	3	83	10	885
2017	Language of service - Both English and French	67	14	7	4	4	1	4	84	8	752

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	30	13	6	4	1	2	77	10	885
2017	Language of service - Both English and French	50	28	11	4	3	0	3	81	7	752

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	53	21	10	6	7	1	2	76	14	882
2017	Language of service - Both English and French	57	21	9	5	5	0	3	81	10	751

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	14	5	4	2	1	26	86	7	884
2017	Language of service - Both English and French	48	15	5	3	1	1	27	88	5	752

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	45	28	13	6	3	1	4	76	10	879
2017	Language of service - Both English and French	57	22	8	4	2	1	6	85	6	749

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	56	18	10	5	6	2	4	77	12	885
2017	Language of service - Both English and French	58	20	9	2	6	1	5	83	8	752

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	51	30	10	5	2	1	3	83	6	885
2017	Language of service - Both English and French	49	29	12	4	2	0	4	81	6	749

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	28	37	15	10	0	0	38	25	883
2017	Language of service - Both English and French	11	31	38	15	5	0	1	42	20	753

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	21	42	18	5	0	0	23	34	887
2017	Language of service - Both English and French	7	19	41	23	10	0	1	33	26	752

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	23	19	14	20	4	1	21	79	889
2017	Language of service - Both English and French	24	20	21	13	17	2	2	25	75	753

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	31	664
2017	Language of service - Both English and French	25	542

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	43	664
2017	Language of service - Both English and French	43	542

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	664
2017	Language of service - Both English and French	23	542

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	45	664
2017	Language of service - Both English and French	40	542

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	664
2017	Language of service - Both English and French	11	542

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	39	664
2017	Language of service - Both English and French	43	542

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Language of service - English only	3	41	20	10	7	18	640
2017	Language of service - Both English and French	4	38	22	10	7	19	535

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	19	15	18	28	4	6	32	52	664
2017	Language of service - Both English and French	7	18	17	18	27	2	10	29	51	543

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	2	9	10	19	52	3	4	12	77	664
2017	Language of service - Both English and French	3	7	10	20	53	3	5	10	79	542

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Health Canada by Question 110. In what official language(s) do you provide services to the public?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.